The iPass 2011 Mobile Enterprise Report
Contents
1. B p d j D gt y Clad oD e SEPTEMBER 29 2011 The iPass 2011 a Mobile Enterprise Repi The Enterprise Mobility Policy Guide for IT Management and CIOs Corporate Headquarters 1 650 232 4100 iPass Inc 1 650 232 4111 fx 3800 Bridge Parkway Redwood Shores CA 94065 www ipass com The iPass 2011 Mobile Enterprise Report 2011 iPass Inc Table of Contents Executive SUMMATY n Introduction nn 3 E I E as Examining the Mobile Stack 5 What Smartphones or Tablets Are Allowed in Today s Enterprises Cloud Computing Will Aid the Mobile Stack 5 Looking at the Mobile Stack from the Enterprise Perspective 5 Looking Back at Q3 Tablet Trends from the Mobile Workforce Report The Enterprise View of Tablet Usage IT Challenges 9 Who Is in Charge of Enterprise Mobility 9 The Top IT Frustrations with Managing Mobility 10 Who Is Paying the Mobility Bill 10 Is Anyone Watching Mobility Spend 13 Supporting Mobility Becomes More Complex 14 IT Support from the Employee Perspective 14 Dealing with Security 15 Enterprise Mobility Strategies 16 A Bloated Playing Field Starting to Slim Down 16 What Is Included in Your Mobility Strategy 17 Mobile Applications Where Is IT Investing 18 Conclusion 19 Summary of Recommendations for IT 19 About iPass 21 The iPass 2011 Mobile Enterprise Report 2011 iPass Inc The iPass 2011 Mobile Enterprise Report The Enterprise Mobility Policy Guide2. also be replicated internally as IT increasingly enters the education business Educate employees about mobile security vulnerabilities while expeditiously moving to correct issues A good eye opener for the careless will minimize recurring problems This gives IT more visibility within a company and helps them become the champion The iPass 2011 Mobile Enterprise Report 2011 iPass Inc 19 Recommendations for IT Policies When you have the right security and management policies in place it becomes okay to give employees multiple choices of mobility devices Proactively show sales and field personnel who have all the hassles of business travel how to save time e g new forms tools automatic downloads integrated applications etc and they will be your friends forever These employees may have the reputation of being difficult but a responsive IT team can change this relationship Producing troubleshooting FAQs fact sheets manuals and other tools for typical mobility problems will make employees even more Self reliant while avoiding the typical trapdoors that pull the IT department in on easily solvable problems Update mobility manuals and policies routinely Assign the IT employees to the update project as a good way to get them quickly up to date on company issues and policies Also get users on the committee to update the manual as a way of promoting inclusion Even in organizations that suppo
3. and assumes a proportion of 5 percent executive 10 percent sales 10 percent field services and 75 percent corporate employees The iPass 2011 Mobile Enterprise Report 2011 iPass Inc 11 123 124 Executive Direct Field Salesperson Field Service Staff Corporate headquarters based employee Figure 12 Estimates for monthly mobility spend for enterprise employees Note field service staff data was not measured in 2010 In this year s Mobile Enterprise Survey 68 percent of IT managers believed their mobility costs would go up over the next 12 months and 24 percent believed expenditures would rise by over 10 percent 0 5 percent increase 5 10 percent increase 10 20 percent increase More than 20 percent increase Remain the same Decrease Unknown 0 0 9 0 10 0 15 0 20 0 25 0 30 0 Figure 13 How do you believe mobile data costs will change in the next 12 months versus the last 12 months The bulk of the increase was attributed to rise in the number of mobile users and employees expanding use of multiple devices 51 percent believed costs would increase due to more 3G data users on smartphones and tablets 49 percent due to more smartphones used for work purposes 31 percent of IT directors believed mobile data costs would increase due to more devices being used per individual 26 percent due to more liberal mobile policies 24 percent due to th
4. issue As enterprises move to allowing unprovisioned devices to access corporate data security issues need to be addressed head on Nothing has happened yet but itis a concern Nothing has happened we have methods in place to ensure security Lost stolen misplaced phone Unsecured phone no password unencrypted data etc Unknown Data was stolen external attack and made public from access to a mobile device no data loss prevention Data was leaked internal breach from access to a mobile device no data loss prevention Other please specify J 0 5 0 0 5 0 10 0 15 0 20 0 25 0 30 0 35 0 40 0 45 0 50 0 Figure 17 Have you experienced any of the following security problems due to an un provisioned device It all comes down to policies that are not only enforced but instilled in every employee Enterprise polices should address what happens if a phone is lost how are passwords enforced and what data is encrypted among other things The iPass 2011 Mobile Enterprise Report 2011 iPass Inc 15 Enterprise Mobility Strategies A third of IT directors felt their existing enterprise mobility strategy policies were insufficient The majority of IT directors believed their companies needed to update IT polices in regards to employee connectivity and mobile device use Nearly two thirds indicated a need to update policies for data security device usage data access and data retention Data security Device
5. policies and maintain constant vigilance on security and device choices Mobile employees now carry an average of 2 68 devices with them at all times IT departments have the added pressure of frequently updating mobility policies and managing the multiplication of complex devices This mobile stack of mobile computing which we define as the smartphone the laptop and the tablet will dominate for the foreseeable future Many mobile employees would like to downsize their tools at appropriate times from the often chunky laptop to the sleeker smartphone and tablet Smartphones are still the most used tool for the majority of us but tablets are continuing to gather strong acceptance For this model to succeed encryption and security on these devices are critically important elements and remain challenging areas for today s enterprises as they evolve their IT productivity tools iPhones iPads and Androids Mobile workers want to use the latest and greatest mobility devices to help them connect remotely and be more productive The once dominant BlackBerry has diminished as the iPad and iPhone as well as Android based smartphones and tablets continue to win over the mindshare of both mobile users and IT departments Within the next 12 months 67 percent of enterprises plan to increase their provisioning of iPhones up from 52 percent who currently do 66 percent will provision iPads up from 46 percent 64 percent will
6. provision Android smartphones up from 48 percent and 44 percent will provision Android tablets up from just 19 percent today In this report we try to get to the bottom of mobility in the enterprise Is IT managing and supporting those devices Does IT have deep visibility to their usage trends Can IT set policies to proactively control connection options and costs All while making the connection experience frictionless easy and similar across all devices for all enterprise users all across the globe Survey Methodology This year s survey was conducted between May 1 and August 31 2011 Pre qualified IT lists from two major IT focused magazines were used resulting in 224 responses All respondents were currently employed IT professionals at the director level or above 56 percent of this year s respondents worked for companies with more than 1 000 employees and 35 percent at companies with a workforce larger than 5 000 individuals E Under 50 E 50 to 100 E 100 to 200 E 200 to 500 E 500 to 1 000 E 1 000 to 5 000 i more than 5 000 Figure 1 How many people are employed at your company Survey respondents were employed across a wide range of industries and geographies The largest segment was 16 percent in manufacturing followed by 12 percent in technology and 11 percent in financial services By far the majority of survey respondents were from North America 80 percent followed by Europe Asia Pacific and the Middle E
7. taking applications 58 58 Project management 31 Accounting Human resources Other Figure 21 Which business applications is your company investing in for use on smartphones or tablets And how do enterprises get these applications onto their employees mobile devices 38 percent are making mobile applications available from a network resource 37 percent have pre installed mobile applications on their employees smartphones or tablets 30 percent provide browser access to cloud based applications and 29 percent have their employees go through an app store to download the applications themselves The iPass 2011 Mobile Enterprise Report 2011 iPass Inc 18 Conclusion IT departments are gaining more control over mobility spending but losing control over device choices They recognize the importance of updated policies and strategies yet many do not have the resources or priorities in place to address them Security and device support including for executives are the hot buttons for IT Rising costs and the requirement to manage multiple carriers and many device choices keep getting in the way Can IT ever just take a breath and get its arms around it all Recommendations for IT The Mobile Stack The mobile stack Smartphone tablet and laptop is the new unit of computing Provision every laptop with a monitor wireless mouse and keyboard so that the laptop can be easily used as a desktop computer when th
8. update policy manuals and create data input forms and human resources will deal with personnel issues and recruitment outside of secure offices Mobile employees will also continue to use remote desktop solutions that connect their Smartphones and tablets to the laptop that they will increasingly leave behind at the office Executives Marketing Engineering Finance Accounting HR Administration Legal 10 20 30 40 50 60 70 80 90 Figure 7 Which departments within your company are you supporting with tablets either as a replacement for a laptop or as an additional mobile device The iPass 2011 Mobile Enterprise Report 2011 iPass Inc 8 IT Challenges Who Is in Charge of Enterprise Mobility So who is actually choosing the mobility devices across the enterprise IT or the mobile employees The majority of IT professionals felt they were losing control of the mobile landscape Our survey found that 41 percent of IT managers believed they had less control over their employees choice of devices than a year ago and 37 percent felt it was about the same Just one in five 21 percent stated that they had increased control over their employees mobile choices More control Less control Unknown Figure 8 Do you have more or less control over your employees choice of devices than you did 12 months ago IT departments are becoming more responsive to mobile employee demands with 47 percent of enter
9. usage Data access Data retention Passwords 0 0 10 0 20 0 30 0 40 0 50 0 60 0 70 0 Figure 18 Do you believe that your company needs to update its IT policies in regards to employee connectivity and mobile device use on any of the following A Bloated Playing Field Starting to Slim Down More than half of enterprises surveyed still maintained between two and five service provider relationships and 16 percent had more than five This is down from last year where 25 percent of enterprises had more than 10 carrier relationships Larger companies with widely diverse geographic areas and international employees must manage several carrier relationships as a necessity but for the rest the complexity of managing multiple carriers increases the workload geometrically as each additional carrier is added Lower volume discounts the complexity of auditing bills and the plethora of devices sold by each carrier are just some of the issues caused by relying upon multiple carriers The iPass 2011 Mobile Enterprise Report 2011 iPass Inc 16 10 8 0 2 11 8 E 2 4 3 2 2 8 Unknown Under 2 5 10 10 20 More than 20 Figure 19 How many mobile service provider relationships for data do you have globally 3G operators Wi Fi providers Note unknown was not an option in the 2010 survey What Is Included in Your Mobility Strategy IT mobility strategies varied widely from enterprise to enterprise Ho
10. ame thing can be happening in your enterprise mobility budget One way to minimize these disruptions is to frequently audit and thoroughly understand where the money is being spent Surprisingly in this survey there was only a slight increase in the number of enterprises watching their mobility spend on a regular basis In 2011 68 percent of enterprises audited their mobility spend annually quarterly or monthly compared to 65 percent in 2010 But there are still many enterprises 21 percent that rarely or never audit their mobility spend They may have other means of controlling these costs but the mobility spend represents a significant amount of budget that IT should be auditing Interestingly IT is taking more of an ownership role with mobility but this is not translating into equivalent increases in oversight The iPass 2011 Mobile Enterprise Report 2011 iPass Inc 13 15 7 15 8 6 2 0 0 Unknown Rarely Annually Quarterly Monthly Figure 15 How often do you audit your mobility spend Note unknown was not an option in the 2010 survey Supporting Mobility Becomes More Complex 48 percent of IT departments stated that their employees contacted IT more with technical support issues than they did two years ago 34 percent believed it was the same and just 12 percent believed the number had dropped from two years ago Not only were employees contacting IT for technical support with mobile application issues more fr
11. ased tablets at 17 percent The iPass 2011 Mobile Enterprise Report 2011 iPass Inc 7 Figure 6 What tablets are currently allowed provisioned piloted or banned within your company Looking Back at Q3 Tablet Trends from the Mobile Workforce Report To put these numbers into perspective let s take a quick look back at the Q3 iPass Mobile Workforce Report results The study examined the demand for tablets among employees and how IT was meeting that demand with a move to not only allow but to also provision tablets particularly iPads The Q3 iPass study also revealed that tablets were being used for a combination of work and personal reasons 83 percent used their tablets for work at least some of the time and over half 53 percent used them for work at least half of the time But only 4 percent used their tablets exclusively for work The Enterprise View of Tablet Usage This year s Mobile Enterprise Survey asked respondents to identify which departments were being supported with tablets either as a replacement for a laptop or as an additional mobile device 81 percent of enterprises supported the use of tablets by executives followed by 57 percent for sales representatives and 54 percent for their marketing teams In the next three to five years we predict that almost every worker who carries a notebook will carry a tablet Engineers will email notes to themselves as they have their aha moments financial employees will
12. ast The iPass 2011 Mobile Enterprise Report 2011 iPass Inc 4 E Education E Energy Utilities E Financial Services E Government Healthcare E Legal Manufacturing E Professional Services E Retail E Technology E Telecommunications E Other Figure 2 What industry is your company in Examining the Mobile Stack What Smartphones or Tablets Are Allowed in Today s Enterprises Before we reveal the results from this year s enterprise survey let s take a quick glance back at the results from this year s iPass Quarterly Mobile Workforce Reports that focused on surveyed information from mobile employees It is interesting to note the differences between which devices the enterprise believes its employees want and those that mobile employees say they actually are adopting In the Q1 2011 iPass Mobile Workforce Report we found that the smartphone had firmly established its position as King of the Mobile Stack passing the PC in terms of preference But it wasn t just the smartphone grabbing marketshare from the PCs Tablets were also experiencing phenomenal growth with mobile employees As of August of this year 41 percent of mobile employees reported that they owned a tablet Cloud Computing Will Aid the Mobile Stack At iPass we believe the mobile stack is the new unit of computing the trinity of laptop smartphone and tablet The economics and reality of why the mobile stack will dominate can be large
13. cept liability for any errors or mistakes which may arise Specifications and other information in this document may be subject to change without notice The iPass 2011 Mobile Enterprise Report 201 iPass Inc 21
14. e increase in the number of mobile employees employed at their companies and 23 percent due to more 3G data users on laptops The iPass 2011 Mobile Enterprise Report 2011 iPass Inc 12 There are a variety of factors pushing up costs The increase can also be attributed to the types of devices with the rise of iOS and Android having an impact Interestingly carriers are more likely to provide unlimited data plans on BlackBerry devices because their data usage is low Carriers have learned to not offer unlimited data plans on iOS and Android devices because their data usage is high Because of this we believe that as IT supports more iOS and Android devices data costs will only go up More 3G data users on smartphones tablets More smartphones used for work purposes More devices per user More liberal mobile worker policies More mobile workers employed at your company More 3G data users on laptops More personal use of company owned devices do not believe that mobile data costs are going up Lack of plans centered on individuals regardless of number of devices Other please specify 10 0 20 0 30 0 40 0 50 0 60 0 Figure 14 If you believe mobile data costs are going up why do you think this is happening Is Anyone Watching Mobility Spend Have you ever had an unexpected bill arrive by mail at your home Remember how it disrupted your home budget and caused you to postpone other more important purchases The s
15. e worker is in the office Tablet usage will continue to expand to the point that nearly every mobile worker will ask for one If your company doesn t support or provision tablets you need to spend time understanding how they are used and how they are evolving to meet the evolving needs of your employees For IT departments there is a big difference between supporting a device and provisioning a device Devices that are rapidly losing market share including the RIM BlackBerry should be expeditiously moved from provision to support already existing The mobile device market is reasonably efficient When sales of a device are falling there is quite likely a newer device that is more useful and less costly Recognizing that tablet and smartphone usage will always include some personal use is good Keeping employees in touch with their families with a quick email from the tablet is healthy and will encourage those employees to always carry it making them available for quick response to corporate needs as well Social media and informal networking are becoming valuable business tools that give employees easy access to more sources of information and resources Education For large volume heavily supported devices consider sending IT employees to school at the device manufacturers training sessions Knowledge and relationships with service personnel at the manufacturers will reap continuing rewards The training can
16. equently the issues were more demanding 45 percent of IT departments stated that the IT problems were more complex than two years ago while 27 percent found them the same and only seven percent believed the issues were less complex than two years ago We can infer that this is related to the bring your own device phenomenon as IT cannot easily train all users on a Standard platform and IT cannot be experts on everything We are also seeing a lack of device convergence as IT is expected to support more devices per person laptop tablet and smartphone compounded by multiple applications on all of these devices leading to a higher potential number of calls per person with complex device issues IT Support from the Employee Perspective The iPass Q1 2011 Mobile Workforce Report data revealed that mobile employees contacted IT only as a last resort The report noted that mobile employees were increasingly more sophisticated in troubleshooting technical issues than a generation ago and were expected to play a larger role in technology decisions within their companies 94 percent of mobile employees surveyed in Q1 2011 indicated they would troubleshoot a problem themselves while 13 percent would not contact the IT help desk at any point in the process when they had a technical problem The iPass 2011 Mobile Enterprise Report 2011 iPass Inc 14 Figure 16 What is your process for resolving a technical proble
17. ets are quickly gaining momentum either as a replacement for a laptop or as an additional mobile device 81 percent of enterprises supported the use of tablets by executives and 57 percent for sales representatives The top two mobility issues considered most challenging for IT were providing support for specialized members i e executives non provisioned devices and the onboarding and Ongoing support for both personal and corporate mobile devices The iPass 2011 Mobile Enterprise Report 2011 iPass Inc And finally 65 percent of the companies surveyed reported some form of security issue over the past year Introduction The premier edition of the annual iPass Mobile Enterprise Report examined mobility trends around the world from the viewpoint of IT executives Information from the quarterly iPass Mobile Workforce Reports was incorporated where relevant This additional information provided an interesting contrast between the opinions and experiences of mobile workers and their IT departments Managing enterprise mobility is a moving target IT gets demands from all sides and requires for more effective management and control of mobile devices Management wants enterprise mobility to align better with business objectives and provide tangible results Mobile workers want easier mobile access whenever and wherever they have to connect on whatever device they happen to be connecting with IT needs to frequently update
18. for IT Management and CIOs Executive Summary Highlights of the premiere edition of this year s iPass Mobile Enterprise Report for IT Management include The majority of IT managers believed their companies needed to update their IT polices in regards to employee connectivity and mobile device use Nearly two thirds indicated a need to update policies for device usage data access and data retention 65 percent of IT managers believed that they needed to update their security policies 68 percent of IT managers believed their mobility costs would go up over the next 12 months The bulk of the increase was attributed to a rise in the number of mobile users and employees expanding use of multiple devices IT departments are becoming more responsive to mobile employee demands 73 percent of enterprises now allow non IT managed devices to access corporate resources At the same time IT managers felt they were losing control over mobile computing 41 percent stated they had less control over their employees choice of devices than a year ago and just one in five felt that they had increased control 65 percent of IT departments owned the corporate wide mobility spend up from 48 percent in 2010 68 percent of enterprises audited their mobility spend annually quarterly or monthly compared to 65 percent in 2010 But there were still many enterprises 21 percent that rarely or never audited their mobility spend Tabl
19. loyee choice is the new mantra of IT departments and it looks like the big loser will be the BlackBerry The iPass 2011 Mobile Enterprise Report 2011 iPass Inc 6 RIM BlackBerry Apple iPhone Apple iPad Android Smartphone Android Tablet f Series1 Windows Phone 7 RIM Playbook Nokia Symbian HP Palm Phone Figure 4 Does your company provision provide and support any of the following mobile devices Yes and plan to in next 3 to 12 months The current iPass Mobile Enterprise study also revealed that enterprises have no plans to provision Palm HP phones going forward 57 percent Nokia Symbian smartphones 54 percent or RIM BlackBerry PlayBooks 43 percent RIM BlackBerry ama 15 Android Smartphone Android Tablet 34 Apple iPhone Apple iPad Windows Phone RIM Playbook 43 Nokia Symbian 54 en NN YS HP Palm Phone 57 a ae m a 0 10 20 30 40 50 60 10 Figure 5 Does your company provision provide and support any of the following mobile devices No no plans at this time As expected tablets are still gaining traction across the enterprise Among tablets more than a third of all enterprises currently allow the use of iPads 35 percent iPad and 37 percent iPad 2 An additional 21 percent of enterprises are currently piloting iPad 2s and Android tablets RIM BlackBerry PlayBooks are most likely to be banned from access by a company 26 percent followed by Android b
20. ly attributed to the rise in cloud computing Use of this mobile stack shows every sign of expanding especially as cloud computing finds a greater foothold with users both on a professional and personal level According to the Q1 iPass Mobile Workforce Report 49 percent of tablet users ranked accessing corporate applications increasingly in the cloud in their top three most useful applications when they traveled The average enterprise mobile employee will be armed with all three devices in 2012 In addition to this corporate and personal data will be stored both in private and public clouds This is now a very challenging area that needs to evolve along with managing authentication and authorization This new framework of computing is being established as the standard by the increasing availability of affordably priced devices Looking at the Mobile Stack from the Enterprise Perspective Having reviewed the mobile stack let s look at the situation from the perspective of enterprise IT This year s Mobile Enterprise Survey asked IT managers which devices their companies provisioned The iPass 2011 Mobile Enterprise Report 2011 iPass Inc 5 The majority 77 percent of enterprises provisioned BlackBerry smartphones followed by 52 percent iPhones 48 percent Android smartphones and 46 percent Apple iPads While we are seeing high BlackBerry numbers now this is deceptive Increasingly enterprises are Supporting and provisioning multi
21. m at work What do you do first what do you do last Source iPass Q1 2011 Mobile Workforce Report The Q1 iPass findings may explain the data obtained in the current Mobile Enterprise Survey Perhaps IT helpdesk requests are getting more complex because mobile employees are now taking care of the easier issues themselves and only contacting IT when the problem complexity becomes too great Also more mobile employees mean more calls and the addition of calls for those using personal devices not properly provisioned Dealing with Security In this year s Enterprise survey 46 percent of IT respondents admitted to experiencing a security problem related to an employee with an unprovisioned device Typical security problems included 38 percent with a lost Stolen or misplaced phone 26 percent had an unsecured phone 5 percent had data stolen an external attack and made public from access to a mobile device with no data loss prevention capabilities and 4 percent where data was leaked via an internal breach from non secure access to a mobile device with no data loss prevention mechanisms in place It s important to note that only 29 percent of those reporting had no security issues with un provisioned devices because they had methods in place to ensure security Even if you throw in the 6 5 percent who reported unknown which includes security problems that they were unaware of 65 percent of companies had some form of security
22. n executive 57 percent had done this more than once It is important to note that it is very difficult to allow one class of employees to have a device and not another The iPass 2011 Mobile Enterprise Report 2011 iPass Inc 9 E Yes more than once E Yes just once E Unknown E No Figure 10 Have you made provisioning exceptions for specialized members i e executives to set up non corporate standard mobile devices The Top IT Frustrations with Managing Mobility There are many significant challenges for today s IT departments in managing mobility In this year s survey IT managers were asked to rank their most frustrating IT issues Support in general was the hot button This is likely the result of the difficulty in hitting a moving target as lifecycles of each model of a mobile device are measured in months not years The highest level of frustration was in providing support for non provisioned devices followed by onboarding and ongoing support for these devices Respondents indentified their top two biggest frustrations as 1 Providing support for specialized members non provisioned devices 24 percent 2 Onboarding and ongoing support for personal mobile devices 18 percent 3 Data encryption data loss data back up and recovery 15 percent 4 Ensuring network security e g anti virus firewall VPN etc 12 percent 5 Onboarding and ongoing support for corpora
23. n need a laptop And laptops that are left at the office may not need replacing as often as the mobile laptop that gets dropped into the airport security scanner bin ona regular basis The iPass 2011 Mobile Enterprise Report 2011 iPass Inc 20 retweet this Like us on 5 Facebook About iPass Founded in 1996 iPass NASDAQ IPAS manages mobile connectivity for large enterprises and global carriers through mobility and cloud services With thousands of enterprise customers iPass is a leading provider of enterprise mobility services which simply smartly and openly facilitate access from any device on any network while providing IT with the visibility and control necessary to support the demands of the enterprise workforce iPass also provides in country and international Wi Fi off load and roaming services robust enough to support both the business and mass market requirements of telecom carriers Additional information is available at www iPass com or on Smarter Connections the iPass blog iPass Corporate Headquarters 1 650 232 4100 iPass Inc 1 650 232 4111 fx 3800 Bridge Parkway www ipass com Redwood Shores CA 94065 Copyright 2011 iPass Inc All rights reserved iPass and the iPass logo are registered trademarks of iPass Inc All other company and product names may be trademarks of their respective companies While every effort is made to ensure the information given is accurate iPass does not ac
24. ple devices The Q4 iPass Mobile Workforce Report revealed that once their current smartphone contracts expired nearly half of all mobile employees planned to get an iPhone 42 percent 24 percent an Android and only 19 percent wanted a BlackBerry So even though BlackBerrys will be supported and provisioned by 80 percent of enterprises fewer mobile employees plan to use that device going forward It appears as though ease of use a plethora of applications and the interchangeability between the iPad and iPhone is the winning decision factor for both mobile users and IT departments RIM BlackBerry Apple iPhone Android Smartphone Apple iPad Windows Phone 7 Android Tablet RIM Playbook Nokia Symbian HP Palm Phone 0 10 20 30 40 50 60 70 80 90 Figure 3 Does your company provision provide and support any of the following mobile devices Yes Within the next 12 months 67 percent of enterprises plan to provision iPhones 66 percent will provision iPads essentially just as many iPads as iPhones 64 percent will provision Android smartphones and 44 percent will provision Android tablets So while 80 percent of enterprises will support BlackBerrys in the next 12 months up from 77 percent today that growth appears modest compared to the growth of other mobile devices iPhones are growing by 29 percent in the enterprise Android smartphones by 33 percent iPads by 43 percent and Android tablets by 132 percent Mobile emp
25. prises recently changing corporate guidelines regarding non IT managed devices This has helped accommodate the introduction of the iPad Android tablets and smartphones By company size 42 percent of small to medium sized enterprises and 51 percent of large enterprises had changed their policies regarding non IT managed devices Overall 73 percent of enterprises were allowing non IT managed devices to access corporate resources while 26 percent did not allow non IT managed devices Based on company size 82 percent of small to medium enterprises and 66 percent of large enterprises allowed non IT managed devices to access corporate resources Corporate Guidelines Changes eS Yes We have changed our guidelines recently to be more accommodating to personal devices because 47 2 of the iPad Android devices No We have historically allowed access from non IT managed devices like a user s personal laptop PC 261 and fit ii E E CO iPads Android tablets and smartphones into that category No We don t allow access from non IT No We don t allow access from non IT managed devices ssss SsSSSCid devices 257 7 Unknown Figure 9 Have your corporate guidelines changed regarding non IT managed devices with the introduction of the iPad or Android tablets and smartphones IT departments are becoming more flexible in adjusting policies 61 percent of IT departments had made a provisioning exception for a specialized member often a
26. rt corporate liable and employee liable devices there should be consistency in the policies Employees should easily understand the expectations for data security regardless of the device type and who owns it It is perfectly acceptable to allow less access on an employee liable device than a corporate liable one just be aware of the productivity loss if access from employee liable devices is eliminated altogether Costs Consider allowing employee pay and company reimburse policies for employees who can obtain large discounts for their combination carrier plans These savings can be passed along to the company However IT departments should be warned if the cost savings is solely passed to the employee If the cost of mobility increases there is a chance that they will use the device less for work limiting productivity gains It might be worth looking into some sort of reimbursement policies for employee liable devices for that reason alone Reduce the number of carriers if possible You have a better chance to cut a good deal if you tout consolidation for cost reduction Consolidating cuts costs delivers less overhead reduces the number of bills to manage and makes employee education easier Look for carriers that have Wi Fi offload capabilities and solutions for roaming data users The tablet could enable you to offset the cost of more frequent laptop update purchases Possibilities here are that some roles may not eve
27. te mobile devices 10 percent Who Is Paying the Mobility Bill When asked who had the majority of the mobile budget within the company the study revealed that 65 percent of IT departments owned the corporate wide mobility spend up from 48 percent in 2010 This increase may reflect the rising proportion of the total IT budget that comes from mobility The iPass 2011 Mobile Enterprise Report 2011 iPass Inc 10 oo E as Individual Employees Finance Other please departments or personally liable specify business units Figure 11 Who has the majority of the mobility budget at your company Note employees personally liable was not measured in 2010 The average spend for data connectivity charges across laptops smartphones and tablets varied by employee classification 124 a month for executives 111 a month for sales 98 a month for field services 89 a month for corporate employees The highest spend for executives is understandable they often want to have all the latest gadgets and their jobs often require frequent travel And sales personnel constantly use their smartphones to conduct business outside the office But the numbers can add up quickly A 1 1000 person company with 50 percent of its employees connected could be spending 563 100 each year on connectivity which represents a significant share of the IT budget This calculation uses Figure 12 estimates of spending per employee
28. wever most IT mobility strategies addressed policies for remote connectivity 77 percent mobile security 71 percent policy enforcement 69 percent mobile device management 65 percent and employee education on policies 61 percent The biggest responses for should NOT be included in the mobility strategy were machine to machine 48 percent telecom expense management 45 percent and cloud applications 40 percent Employee education on policies Policy enforcement Mobile security Mobile device liability Cloud applications Machine to Machine M2M Remote connectivity RAS Mobile Device Management MDM Telecom Expense Management 0 0 20 0 40 0 60 0 80 0 100 0 Figure 20 Does your company s mobility strategy include any of the following Answer for each item listed The iPass 2011 Mobile Enterprise Report 2011 iPass Inc 17 Mobile Applications Where Is IT Investing IT is continually investing in a wide range of mobile applications The top five applications indicated in the survey were Wi Fi connectivity secure corporate email note taking applications office suites and Web conferencing The bottom five included human resources project management field services and groupware These applications are all addressing the prime reason for the existence of mobile devices namely employee productivity Mobile Application Adoption Rates Wi Fi connectivity 18 Secure corporate email 117 Note
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