Cloud Troubleshooting Guide - Cyber-Rain
Contents
1. and that it is properly aligned Flow Meter Not Registering Flow 1 Make sure that the Flow Sensor Installed option is checked under Controller Tab in the Cloud Application If it is already checked try un checking and rechecking the option box Flow Sensor Settings Flow Sensor Installed 19 Cyber Rain XCI Smart Irrigation Controller Troubleshooting Guide cuber rain 2 Make sure you have filled out the proper Flow Sensor Options parameters in the Controller these parameters should have become visible after checking the Flow Sensor Installed option Select the flow sensor type For Meter Type flow sensors enter the Gallons Per Pulse For Data Industrial flow sensors enter the K Value and Offset parameters These values should be available from the manufacturer of the flow meter and are typically contained in their user manual Flow Sensor Settings Flow Sensor Installed Meter Type CH DI Type Gallons Per Pulse Threshold for Overflow Condition Threshold for Underflow Condition Flow Sensor Fill Time Seconds False Underflow Overflow Alerts on Particular Zone Flow meters can be used to detect irrigation leaks or blockages when they are installed correctly If you believe your irrigation system is functioning properly and you are receiving under overflow alerts you may need to adjust your flow meter installation or setup as described below 1 Confirm you have filled out the proper Flow Sensor Options2. cyber rain XCI Smart Sprinkler Controller Troubleshooting Guide Tu 416 89 4 245 i6 RLZ DER zone 1 OFF Front Grass e cyber rain XCI SMART IRRIGATION CONTROLLER lt gt If you are experiencing difficulties with your Cyber Rain System please contact our Technical Support Department Telephone 877 888 1452 Email support cyber rain com Copyright 2012 Cyber Rain Inc All rights reserved cuber rain Table of Contents Wale OG EE EE 4 Controler Installation ET 5 New Controller Not Detected During Installation sssssssssssssenssnnnssnsnnsnsnsnnenronennnnennnnennsnsensnrnnesronsunnnesnnnennsnsenenronenrenesnnnesnsnennenrenenrnnn 5 Manual Run Function on Controller Does Not RUN Zone REENEN ENEE EEN R REET SEES SESS OSCS SERRE RARE ESESSSSSSSSSSSE RRR R REESE 6 Cloud Application Installation ISSUES cccccceeeeennne E EK KEE KEE EE ee eee eee 8 System e UE ut AE 8 SIV elef NOC MSUdINGG EE 8 CIGUG ADDIICATION OPElaliOn tiitintntiniiie a r 9 Zone Watering Run Times are Too Short or Too LONG EE 9 Rain Holds Occur too Frequently Infrequently cccceccccccccccccccccecceeeeeeeeeeeeeeeeeeeeee eee eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeesssesesessssssssssesseeeeees 12 Zones Run for Multiple Short Intervals Instead One Continuous Run Time Cycle amp Soak Ieeueei cece cece cece cree eee e eens eee e eee e eee eeeeeeeees 12 Scheduled Run Ends Before All Zones are Watered NN 13 Post Setup Communic
3. Leave the Maximum Cycle minutes and Soak Time minutes fields blank Click the Adjust My Schedule Based on These button and the Cyber Rain algorithm will determine your watering schedule This schedule indicates the maximum watering times for the hottest driest day of the year The Cyber Rain system uses the weather conditions to determine the amount of time to water your zones the watering time will be equal to or less than the time listed on the watering schedule cyber roin i Controller Stats Help Welcome brucetest logout PRO Controller 1 Zones Zone Name if Zone1 2 Zone2 Zone3 Zone4 Zone Upload your own image for Zone Zoneg r Select zone image from gallery Zone7 Zones Schedule for Zone Zone Details Start Time Sun Mon Tue Wed Weekly Total 57PM lo 9 Plant Type Cool Season Grass iaiia Weekly Total Minutes for This Zone Sprinkler Type Spray Maximum Cycle minutes Sun Exposure Partial Shade Soak Time minutes Slope Type Moderate Slope Suggested Weekly Minutes Soil Type Sandy Suggested Watering Days ignore Weather d Suggested Maximum Cycle Z Hold S ee z Suggested Soak Time lor Wire Color o Adjust My Schedule Based on These Wire Color Is Striped 9 Cyber Rain XCI Smart Irrigation Controller Troubleshooting Guide cuber rain Manually Adjust Zone Watering Times The Cyber Rain Cloud Application allows users to manually adjust their watering schedule
4. or damaged Try connecting the gateway to another LAN port iii The Ethernet cable may be defective Try replacing the Ethernet cable 15 Cyber Rain XCI Smart Irrigation Controller Troubleshooting Guide cuber rain Yellow Orange LED Flashing green LED Yellow Orange LED 4 Log into your router by opening a browser and typing the router s IP address into the address bar Linksys routers typically use 192 168 1 1 and D link Netgear routers generally use 192 168 0 1 Sign into the router using your administrator user name and password Locate the DHCP client table under the local network tab The gateway will have a MAC address beginning with BC A9 D6 The client name of the gateway access point will be blank Note this picture shows three different gateways plugged into a single router DHCP Client Table To Sort by Client Name A RR th o Fe EE E EH Joeys PC aw Tess 00 00 85 D1 57 8F Delete aen un eao oraaa vz Co Type the IP address associated with the MAC address into a browser address bar The Status amp Configuration page should load Click on the here button next to the Cyber Rain Server line Register your gateway on the Cyber Rain server 5 Ifthe Gateway Access Point does not appear in the Network Devices Window you can still connect set up your cloud system if the gateway displays a white LED light The white LED must be constantly lit as oppposed to flashing every few seconds to continue with this pr
5. Status on the Controller tab If you have a Rain Sensor Hold and the rain sensor has not been activated you need to change your Rain Sensor Connection Type to Normally Closed on the Controller tab Rain Sensor Installed Normally Closed Type Normally Open Type e Rain Sensor Delay Hours Rain sensors are sold in two different varieties normally open and normally closed Normally open controllers have two wires connected to a switch which does not provide a path for electrical current when dry When rain is detected the sensors close the circuit and allow a path for electrical current Normally closed sensors provide a path for electrical current until rain is detected at which point the switch is opened and an open circuit is produced It is important to choose the correct sensor configuration Consult the manufacturer of your rain sensor to find out whether your rain sensor is normally open or normally closed After enabling the rain sensor in the software and plugging it in if you get a rain 24 Cyber Rain XCI Smart Irrigation Controller Troubleshooting Guide cuber rain hold right away change it from the setting it is on to the other Choosing the wrong configuration will cause inaccurate rain sensor holds 25 Cyber Rain XCI Smart Irrigation Controller Troubleshooting Guide cuber rain Logging in the Cloud Application Launching the Cloud Application To launch the Gateway Application you can simply type in the URL
6. between it and the controller will be the cable wires 1 PA Make sure that the cable wires are securely inserted into the flow sensor harness and each screw is tightened until it clamps down tightly on the wires The positive wire should be connected to the right side opening in the flow sensor harness and the negative wire to the left side opening make sure the screw terminals are facing up Normally the red wire goes to positive terminal and the black wire to the negative terminal Ensure that the proper shielded and armored buried signal cable wire is being used between the flow meter wires and the controller The flow sensor cable should be properly insulated and shielded as to reduce the risk of electrical interference Cyber Rain recommends Paige Spec P7171D A Rev 7 which is 18 AWG 4 Conductors 2 Pair cable It is rated for direct burial so that you will not need to protect with conduit Make sure the cable wires are not housed in the same wire harness as the valve wires Doing so increases the likelihood of false readings due to electrical noise and is strongly discouraged Do not ground either of the signal wires This can cause ground current that can interfere with the flow meter signal The shielding around the signal wires should be grounded to minimize signal noise Make sure the flow sensor harness is fully inserted into the connector located on the bottom of your controller labeled FLOW
7. controller is in pairing mode Pairing mode allows the controller to be paired with a Gateway Access Point When in pairing mode the controller will display a gt symbol in the top right corner of its display indicating that it is ready to be paired with a Gateway Access Point If the controller is not ready to be paired with a Gateway Access Point it will display an symbol instead indicating that it has already been paired with an Access Point Follow the steps below to reset the controller otherwise known as putting the Controller in pairing mode e http www cyber rain com Support Downloads aspxf your controller is not ready to be paired with a Gateway Access Point and displays the symbol and you would like to reset the controller and put it back into pairing mode simply press the UP and RIGHT directional arrows keys on the controller face at the exact same time and release them after one second Note When resetting a controller all schedules and settings will be lost on the controller If your schedule settings are already set up in the Cyber Rain Cloud you can press the Save Schedule button on the Controller tab to resave your settings and schedule to the controller e After a brief Initialization message appears the controller will reboot and will be ready to be paired 3 Out of Range S Cyber Rain XCI Smart Irrigation Controller Troubleshooting Guide cuber rain If
8. disabled in the zone tab of the Cyber Rain Cloud Application Select the controller in the site controllers section and select the zone you wish to modify in the section directly beneath Setting the maximum cycle and soak time to minutes will disable this feature Scheduled Run Ends Before All Zones are Watered If a scheduled run ends prematurely check the run time All runs automatically end at midnight This issue can be avoided by moving the start time to an earlier time or scheduling the run to occur at 12 01 am or later Alternatively the physical sprinkler system may have a damaged valve Conduct manual runs in the controller tab of the Cyber Rain Cloud Application and check to see if the zone is working properly 13 Cyber Rain XCI Smart Irrigation Controller Troubleshooting Guide cuber rain Post Setup Communication If the Cloud Application displays that the Controller is Offline which can be found on the Run Status section in the Controller tab or the Gateway access point does not display any blue lights when attempting to send or receive information or when the Gateway Access Point online light white light near antenna is not displayed follow these steps to regain communication with the controller e Unplugging and reconnecting the Gateway access point can solve many communication issues between the Controller and the Gateway access point First try this then proceed to other steps e Make sure the controll
9. http login cyber rain com to launch the application or you can visit our website http www cyber rain com and click on Login on the top right hand corner of the website to login to the Cloud Application It is not necessary to always go to the Gateway page to always launch the Gateway Application Unable to login with Username and Password If you forgot your password you can simply use the Forgot Password option to reset your password If you forgot your username please contact Cyber Rain technical support and we are glad to assist 26 Cyber Rain XCI Smart Irrigation Controller Troubleshooting Guide
10. parameters in the System Details tabs these parameters Should have become visible after checking the Flow Sensor Installed option Select the flow sensor type For Meter Type flow sensors enter the Gallons per Pulse For Data Industrial flow sensors enter the K Value and Offset Parameters These values should be available from the manufacturer of the flow meter and are typically contained in their user manual 20 Cyber Rain XCI Smart Irrigation Controller Troubleshooting Guide cuber rain Flow Sensor Settings Flow Sensor Settings Flow Sensor Installed Meter Type CH DI Type e Flow Sensor Installed wa Meter Type e DI Type ei K Value 3 000000 Gallons Per Pulse Offset 1 500000 Threshold for Overflow Condition nat Threshold for Overflow Condition Threshold for Underflow Condition Threshold 9 foc tindertlow Condition Flow Sensor Fill Time Seconds Flow Sensor Fill Time Seconds 2 Confirm that your Overflow Underflow Thresholds are high enough Alerts will be triggered when flow rates are above below the set thresholds For example assume the normal flow rate for a zone is 10 GPM If the underflow threshold is set at 20 an underflow alert will be triggered if flow is below 8 GPM For the same zone if the overflow threshold is set at 50 an overflow alert will be triggered if the flow is above 15 GPM Since flow rates can vary when your irrigation system is functioning properly increasing these thresholds c
11. simplified version of the formula used to determine weather savings based on temperature This formula can be used to quickly determine an estimate of the percent reduction but the exact number is calculated using a much more detailed formula Today s High Today s Low Change Per 5 Deg Temp 2 x 5 Below is a table illustrating how parameter changes will affect weather savings and run times The default change per 5 deg Temp parameter is set to 5 Change in parameter Effect Upon Weather Savings Effect Upon Run Times Increase Hottest Month Temp Increased Weather Savings Shorter Run Times Reduction Based on Temp Hottest Month Temp Decrease Hottest Month Temp Decreased Weather Savings Longer Run Times Increase Change Per 5 Deg Temp Increased Weather Savings Shorter Run Times Decrease Change Per 5 Deg Temp Decreased Weather Savings Longer Run Times Humidity Settings 11 Cyber Rain XCI Smart Irrigation Controller Troubleshooting Guide cuber rain Users can adjust two humidity parameters normal humidity and change per 5 humidity which have a direct effect upon watering reduction times Humidity affects the transpiration of plants The greater the humidity of the atmosphere the less water plants through the transpiration process Below is the simplified version of the formula used to determine weather savings based on humidity This formula can be used to quickly determine an estimate of the percent reduction but the
12. ally corresponding system configuration from the Cyber Rain Before proceeding please verify that your system requirements for running the Cyber Rain Cloud Application have been met e PC 32 64 bit AMD or Intel CPU or MAC OS X 10 6 e 1GB or more of RAM e Modem Router e Broadband internet connection e 32 64 bit version of Windows XP SP3 or higher Windows Vista Windows 7 or MAC OSX e Internet Explorer Mozilla Firefox Google Chrome or Safari e Silverlight The Cyber Rain Cloud Application requires that Microsoft Silverlight be installed on the computer before proceeding The Silverlight package should be installed by downloading it at Silverlight website http www siverlight net downloads 8 Cyber Rain XCI Smart Irrigation Controller Troubleshooting Guide cuber rain Cloud Application Operation Zone Watering Run Times are Too Short or Too Long Use the Cyber Rain Software to Automatically Determine Watering Times The Cyber Rain Cloud Irrigation System is designed to adjust zone watering times depending on the local weather Weather information is downloaded from the internet periodically The Cyber Rain Cloud Application can determine ideal watering times based on user defined presets To set your recommended schedule log onto the Cyber Rain Cloud Application and navigate to the zone tab see picture below For each zone enter the following zone details plant type sprinkler type sun exposure slope type and soil type
13. an reduce the chance of receiving false overflow underflow alerts 3 Confirm that the Flow Sensor Fill Time is long enough for all of your zones in the irrigation system Fill Time is the amount of time that it takes the irrigation pipes to reach a steady state flow of water Irrigation pipes tend to flow water more rapidly when they are first opened as the pipes are pressurized If the fill time is set too short the controller will register an overflow event before the flow rate has had a chance to stabilize To properly determine your fill time for each zone Manually run the zone and monitor the flow rate on Cyber Rain s flow gauge on the schedule tab while keeping note of the elapsed time The amount of time that passes before the flow rate stabilizes is your fill time Fill time is typically 30 90 seconds Cyber Rain defaults this time to be 30 seconds 4 Confirm the Normal Flow Normal flow is the typical rate water flows through each valve when water is flowing at a steady state and everything is working correctly If changes are made to your emitters causing your flow rate to change or you ve set your standard flow rate to something that is not correct select Click to set normal flow rates under the Zone tab in the Cloud Application to set the normal flow rate to and do a manual run for 1 2 minutes This will then create a last observed flow rate in this drop down which you can designate to be normal flow rate by entering the value on t
14. ation Reeerer eer errr Tree err een ersten ere treet rrr re errr errr ert ae err re eee ere EE 14 Controller Omline Wireless Communication BEE 14 Gateway Access FOIE EE 15 Determining If ive Gateway 1S ONING acc eect ce eee cae tea eee ee te tee eee inset tee ee esate te cease te ee eee ee eet ee eee eee 15 Gateway Access Point does not Appear in Network Devices WINKOW cc cece cece eee n nnn n een EEE EEE EE ERED DEERE EERE EEE E SEES ESSE SEEDER EERE E EEE 15 Poor Sia SUMO EE 17 Gateway frequently goes EE 18 POWEr CYCIG GWW E 18 Flow Meter Installation and Operation see e KKK KKK KEE EE EE KEE KENE EE EK KKK EE EE EE EK KEE EE EE EE E EK KK EN 19 TOUDE NONO Wild PEOD VE 19 ROW Meter Not Registering We 19 False Underflow Overflow Alerts on Particular Zone ccccccccceeeeeeeeeeeeeceeeeeeeeeeeeeeeeeueeeneeneeeeeeaneeneuueeeauveteuueteuueteauueteuueeeuuveneuueneuuveneuuenanns 20 FOW AET ONZO RE 21 Flow Sensor Reports 255 GPM Flow Rate OVER TEMP ALERTS asss kee NNN KEN NNN KEEN NNN REENEN REENEN KENNEN KENNEN KENNEN KEN 22 Ramn Sensor 1S TED 24 2 1Cyber Rain XCI Smart Irrigation Controller Troubleshooting Guide cuber rain Rain Sensor Not Stopping Controller after it RAINS cc ccc eeeceeeeeeeeeeee eee ee eee SSEAAASSESSSSSSSSSSESSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSEEEEEEESS 24 Rain Sensor Puts System on Hold after Being Enabled zegsrgegegereegeesekeesgegekk ek EEN EE REENEN EE ENER EEN ER ee EEN 24 Logging in the Cloud Appl
15. ature by navigating to the Status amp configuration page see above to learn how to access this page The gateway temperature should be no more than 15 degrees above ambient temperature If the gateway temperature is above 100 F try moving the gateway to a cooler location Power cycling is a simple troubleshooting technique that can resolve many common gateway issues To power cycle your gateway follow these steps Unplug the router modem that the gateway is connected to from power Unplug the gateway from power Wait 30 seconds and reconnect the router modem power supplies Do not plug in the gateway at this time Wait for the router modem to show that they have regained their internet access this will take one to two minutes Plug the gateway back into power The gateway s yellow light should light up next to the power cord indicating it is powered and two lights under the Ethernet cord should light up indicating power and communication Finally the gateway s white online LED should light up momentarily tS 18 Cyber Rain XCI Smart Irrigation Controller Troubleshooting Guide cuber rain Flow Meter Installation and Operation Troubleshooting Wiring Problems Wiring issues can cause many errors in reading flow If the flow meter is not registering flow or registering erratic flow check the wiring carefully Wires coming from the flow meter itself will be referred to as flow meter wires and the wires connected
16. e re direct and DNS failure If the gateway is offline try power cycling your modem router and gateway Please reference the Power Cycle Gateway section below for a detailed description of the process Press the reset button next to the Ethernet port on the gateway Wait 30 seconds to see if the gateway appears in the network devices window If the gateway does not show up in the Network window and the white LED light is off or flashing then try power cycling your modem router and gateway Please reference the Power Cycle Gateway section below for a detailed description of the process Inspect the three LED lights on the side of the gateway with a power supply and Ethernet cord input The image below shows the location of the LED lights a The yellow orange LED near the power supply should be lit indicating that the gateway is powered If this LED is not lit when the 9V power supply is connected to the gateway please contact Cyber Rain technical support to replace your gateway b The yellow orange LED on the right hand side of the Ethernet port should continuously illuminated and the green LED should be flashing These two lights indicate that the gateway is communicating with your router If these two lights are not behaving as previously described i Make sure that the Ethernet cord is securely connected to both the gateway and router ii The LAN port on the router that the gateway is connected to may be disabled blocked
17. e first time If your computer is searching for the controller for the first time or you are trying to install the controller on a new system your controller must be in pairing mode before it can be detected To put your controller in pairing mode follow the instructions given in the Pairing section of the Troubleshooting Guide Note Resetting the controller causes it to lose all the zone scheduling information it has obtained from the software 14 Cyber Rain XCI Smart Irrigation Controller Troubleshooting Guide cuber rain Gateway Access Point After installing the Cyber rain Cloud Application the Gateway Access Point may go offline There are three ways to determine if your gateway is offline 1 When the gateway is connected to the 12 volt power supply and the internet via Ethernet cord the white LED light closest to the antenna should remain lit If the white LED light flashes or doesn t light up at all the gateway is offline 2 Navigate to the Site Tab of the Cloud Application Under the Site Details section the Gateway Online box will be checked if the gateway is successfully communicating with the server If the box is unchecked the gateway is offline 3 Find the Gateway Access Point in the Network window Under the Other Devices heading the gateway will be listed as Cyber Rain Gateway 123 456 7 890 Double click on the icon and look at the gateway s status Possible statuses are online offlin
18. e sure water flows This is usually done by turning a small knob on the top of the valve see picture below Verify that water does flow when the valve is opened If it does not there may be a problem in your irrigation system or the valve may be faulty Close the valve If manually running the valve worked 6 Cyber Rain XCI Smart Irrigation Controller Troubleshooting Guide cuber rain as expected manually run the zone using the Cyber Rain controller for at least two minutes When functioning normally the irrigation system should be supplying 24 volts to the valve while it is active If 24 volts are being supplied to the valve and the valve is not opening then the valve is likely defective If a valve is determined to be defective either replace it or contact a landscape professional to do so If 24 volts are not being supplied to the valve check to ensure the valve wire is correctly connected to the valve harness and that the valve harness is properly installed in the controller 71Cyber Rain XCI Smart Irrigation Controller Troubleshooting Guide cuber rain Cloud Application Installation Issues For complete Cloud application installation instructions and procedures please refer to the manual that came on your software installation disc or download a copy from the support section of the Cyber Rain website A copy of the manual can be downloaded be clicking the Cloud User Manual support section of the website link for your visu
19. er is communicating Verify that the controller is plugged in and powered on The LCD screen should display the time and date and zone information e Make sure the Gateway Access Point is communicating o Make sure the power adapter is plugged into the Gateway o Make sure the Ethernet cable is plugged into the Gateway o Check that the Ethernet light is on and is communicating to your server You can check this by looking at the area where the Ethernet cable is plugged on the bottom of the jack look for an Amber and Green light If the Amber light is on make sure there is a Green flashing light this determines whether the Gateway is communicating to our server o Move the Gateway access point to a different location utilizing the several feet of Ethernet cable that are included Placing it physically closer to your controller may help or placing it farther away from dense objects or sources of radio frequency interference o Press the reset button this can solve many communication problems between the controller and the Gateway The reset button is a little black button located behind the Gateway between the power and the Ethernet o Refer to the Poor Signal Strength section for more information e Make sure the Ethernet cable is not defective Plug in another Ethernet cable and see if the Gateway goes online If it does the issue is caused by a defective Ethernet cable that needs to be replaced e Controller not found after running software for th
20. exact number is calculated using a much more detailed formula Today s High and Today s Low Today s High Today s Low Change Per 5 BEE 2 Reduction Based on Humidity 5 Normal Humidity x Below is a table illustrating how parameter changes will affect weather savings and runtimes The default change per 5 humidity parameter is set to 3 Change in parameter Effect Upon Weather Savings Effect Upon Run Times Increase Normal Humidity Decrease Weather Savings Longer Run Times Decrease Normal Humidity Increase Weather Savings Shorter Run Times Increase Change Per 5 Humidity Increased Weather Savings Shorter Run Times Decrease Change Per 5 Humidity Decreased Weather Savings Longer Run Times Cyber Rain controllers use the precipitation forecast to determine whether to execute or hold cancel the scheduled run times each day If the predicted precipitation exceeds the precipitation threshold then the Cyber Rain system will stop all scheduled runs for a 24 hour period For example if the precipitation threshold is set at 55 and there is a 70 chance of precipitation today then a 24 hour rain hold will be triggered If the chance of precipitation is 30 with the same 55 threshold then the runs will occur as scheduled The default precipitation threshold is set at 55 Users can set the site s precipitation threshold manually To manually set the precipitation threshold load the Cyber Rain Cloud Application and
21. he left hand side of the drop down Flow Alert on Zone 0 2i Cyber Rain XCI Smart Irrigation Controller Troubleshooting Guide cuber rain Flow alerts attributed to Zone O in the System Details are known as global alerts Global alerts occur when no zone is running This means the system detected flow when there was irrigation taking place There are three conditions that trigger a global flow alert Each condition will be described followed by troubleshooting techniques to correct the issue 1 One or more of the zone valves is malfunctioning and not closing all the way after a zone run is complete a If a spray or rotor valve is not closing completely it is often easy to find If the valve controls drip irrigation systems or an underground irrigation line detecting a valve leak is more difficult Often the easiest way to detect a faulty valve is through direct inspection of the landscape Look for soggy grass or soil The activity log can also be used to find out which zones were run before the overflow event occurred as the faulty valve is likely in that line b Once the fault valve has been pinpointed have the valve fixed by a professional landscaper 2 A leak occurred in the irrigation pipes between the zone valves and the flow sensor a If a leak in the irrigation system is suspected first make sure all valves are closed The valve wire harnesses can be disconnected from the controller to ensure that no valve is opened electro
22. ication EE 26 LANCARO e Gd ADPIC e WEE 26 Unable to login with Username and Ge EE 26 3 Cyber Rain XCI Smart Irrigation Controller Troubleshooting Guide cuber rain Introduction The following document is intended to aid the user in diagnosing and resolving common issues that may occur during the installation and operation of the Cyber Rain Smart Irrigation Control System Please keep this manual stored in a convenient location for future use Please remember that the Frequently Asked Questions section of our website provides answers to the most common queries and our support team can be contacted via email at support cyber rain com or by calling Customer Support toll free at 877 888 1452 x3 Monday through Friday 9AM to 5PM Pacific Time 4 Cyber Rain XCI Smart Irrigation Controller Troubleshooting Guide cuber rain Controller Installation Issues For complete hardware installation instructions and procedures please refer to the Cyber Rain Download Section New Controller Not Detected During Installation 1 Check the Controller s Power Supply Verify that the controller is connected to a standard 120 VAC outlet via the 24 VAC transformer and the LCD screen is lit The acceptable power range is between 105 and 129 VAC If the voltage is not in this range contact a certified electrician Make sure the power adapter plug of the 24 VAC transformer is securely snapped into the controller POWER input 2 Pairing Mode Make sure that the
23. ing Guide cuber rain 3 Check the wiring between the flow sensor and controller a A communication wire must be used to connect the flow sensor to the controller s flow sensor port Cyber Rain engineers recommend using shielded and armored buried signal cable with stranded copper conductor twisted pair 18 AWG wire This wire reduces electrical interference leading to a more accurate flow sensor reading b Fix poor connections at the flow sensor signal wire and controller flow sensor port signal wire interfaces A poor connection can cause surface resistance which contributes to signal noise Make sure the connections are tight and secure proper wire caps are used and that the connections are kept dry 23 Cyber Rain XCI Smart Irrigation Controller Troubleshooting Guide cuber rain Rain Sensor Issues This section refers to rain sensor holds If the Cyber Rain controller is reporting a Rain Hold please reference the Rain Holds Occur too Frequently Infrequently article in the Cloud Application Operation section Rain Sensor Not Stopping Controller after it Rains If there is a rain sensor attached to the controller and it rains with no rain hold occurring check the box in the Controller tab that says Rain Sensor The option should reflect the following Rain Sensor Settings Rain Sensor Installed Rain Sensor Puts System on Hold after Being Enabled To check the controller status look under the Run
24. nically b Examine the landscape between the flow meter to each valve to try to determine the source of the leak Consult a landscape professional to replace any broken pipes 3 Electronic Noise associated with bad wiring is causing the controller to pick up false flow sensor readings a Make sure that shielded and armored burial signal cable is used when attaching the flow meter to the Cyber Rain controller Cyber Rain recommends a Paige Spec P7171D A Rev 7 which is an 18 AWG 4 Conductors 2 Pair cable It is rated for direct burial meaning you will not need to put it in conduit b Do not ground either of the signal wires The shielding around the signal wires should be grounded to minimize Signal noise c If possible run the signal cable in a different wire jacket than the valve wires This reduces the chance of crosstalk between the wires These problems are a result of the flow sensor port receiving an extremely fast pulse rate often due to signal noise The following troubleshooting techniques can reduce noise in the system 1 If a Data Industrial Badger CST flow sensor is in use the polarity may be reversed Make sure the negative black wire connects to the left port and the positive red wire connects to the right port 2 Ensure that the controller is grounded Either the common wire port or the left pin of the flow sensor port needs to be connected to earth ground 22 Cyber Rain XCI Smart Irrigation Controller Troubleshoot
25. ocess Using an internet browser connect to www cyber rain com Click on the LOGIN button in the upper right hand corner of 16 Cyber Rain XCI Smart Irrigation Controller Troubleshooting Guide cuber rain the web page and enter your user name and password create a new account if necessary Click on the Add new site button on the left hand side of the Cyber rain Cloud Application The window pictured below will open Cyber Rain XCI Setup Wizard Site Name Cyber Rain s Site Gateway Mac Address 00 00 00 00 00 00 Gateway Serial Number 00 00 00 00 00 00 00 00 Street No Street City State Zip Code Email Cyber Rain cyber rain Register Site Cancel The gateway s Mac Address MAC ID and Serial Number SN can be found on the side of the gateway Fill in every field on this page and click Register Site Poor Signal Strength Signal strength is indicated by the blue lights on the Gateway Access Point These lights can be seen when gateway is first plugged in and whenever the gateway communicates with the controller When the Gateway Access Point is not in use the lights remain off The number of blue lights indicates the strength of the signal e 0 1 lights indicate low signal strength e 2 3 lights indicate good signal strength e 4 lights indicate excellent maximum signal strength Make sure that the gateway antenna is securely connected to the gateway radio Try elevating the gateway to increa
26. open the site tab Set the desired precipitation threshold and click load forecast The maximum cycle and soak time features can cause zones to run for unexpected time periods If zone 5 is scheduled to run for 8 minutes at 4 am but is instead running for 2 minutes multiple times per day This is most likely a result of the maximum cycle and Soak feature Maximum cycle refers to the maximum amount of time that zone will be watered In the scenario previously mentioned the maximum cycle time had been set to 2 minutes Soak time indicates the minimum time between two watering cycles on a single zone The soak time allows water to be absorbed by the soil When cycle time and soak time are used together they prevent water runoff from zones with steep slopes or dense soil by allowing water to penetrate the soil over multiple short watering intervals The maximum cycle and soak time are determined when the Cyber Rain Cloud Application determines the ideal watering schedule with user inputs such as plant type soil type and slope type 12 Cyber Rain XCI Smart Irrigation Controller Troubleshooting Guide cuber rain Schedule for Zone Start Time Sun Thu Fri Sat Weekly Total 1 00 AM 7 7 7 38 Weekly Total Minutes ror This Zone Maximum Cycle minutes Soak Time minutes Suggested Weekly Minutes Suggested Watering Days Suggested Maximum Cycle Suggested Soak Time Adjust My Schedule Based on These Maximum cycle and soak time can be
27. s to water each zone for more or less time Log into the Cyber Rain Cloud Application and navigate to the controller tab Adjust the number of minutes in the schedule matrix pictured below and click save schedule Schedule for PRO Controller 1 Zone Name Sun Mon Tue Wed Thu Fri Sat 4 57 PM 4 57PM 57 PM 4 57 PM 4 57 PM 4 57 PM 4 57 PM H Zone3 Zone4 Zoned zoneg Zone Save Schedule Adjust Advanced Settings The adjusting the advanced settings will alter the parameter used to determine run times for all zones associated with a site The Advance Settings table is located in the Site tab of the Cyber Rain Cloud Application Users can change the parameters by typing in the appropriate field and clicking Load Forecast 10 Cyber Rain XCI Smart Irrigation Controller Troubleshooting Guide cuber rain Advanced Settings Hottest Month Temp Normal Humidity Precipitation Threshold Change Per 5 Deg Temp Change Per 5 Humidity Historic Data Available PET Station ID PET Station Distance Use Weather Underground Location Type Station ID je e IRMA liste ga ex TECH CAA AMES Load Forecast Temperature Settings Users can adjust two temperature parameters hottest month temperature and change per 5 degree temperature which have a direct effect upon watering reduction times The Hottest Month Temperature is an average of the high and low temperature for the hottest month of the year Below is the
28. se signal strength Improving the line of sight between the gateway and controller by moving them closer together or eliminating obstacles between them can improve signal strength Metal surfaces between the gateway and controller can significantly hamper signal strength 17 Cyber Rain XCI Smart Irrigation Controller Troubleshooting Guide cuber rain A gateway going offline is an indication that the gateway is having difficulty maintaining a connection with the Cyber Rain server To alleviate this problem try power cycling the gateway see the Power Cycle Gateway section below for more information Check the firmware version of your Gateway Access Point To complete this action begin by locating the Gateway Access Point in the Network window Find the Other Devices tab and double click on the Cyber Rain Gateway 123 456 7 890 icon The Gateway Access Point s Status amp Configuration page will load in your default browser The Gateway Access Point s firmware version is listed next Firmware Revision If you have gateway version 100 109 contact Cyber Rain Technical Support 877 888 1452 to upgrade your gateway A new gateway will be shipped to you If you have gateway version 113 or greater the gateway firmware can be upgraded remotely Reference the Cyber Rain website or call Technical Support for more information Gateway overheating can lead to connectivity problems Check the gateway temper
29. the controller is in pairing mode but it is still not being detected the controller may be out of range of the Gateway Access Point that is connected to the modem router Make sure there are no metal objects surrounding either the controller or the Gateway Access Point Bring the controller as close as possible to the Gateway Access Point and retry finding the controller by clicking Search Again If the controller is found when it is closer to the Gateway access point then there is a signal range issue See the Poor Signal Strength section of this Troubleshooting Guide for tips on increasing signal strength If none of these work contact Cyber Rain Technical Support for assistance 4 Hardware malfunction If the controller is in pairing mode but is not found when it is brought next to the Gateway Access Point there may be a problem with the controller or the Gateway Access Point Contact Cyber Rain Technical Support for assistance To manually run a zone directly from the controller use the LEFT or RIGHT arrows on the controller to select which zone you would like to run Next press the SELECT button on the controller to run the zone The UP and DOWN buttons on the controller are used to change the duration of the run If some or all zones do not run it could be due to the following e Valve Wires and or Wire Harness Not Correctly Installed This is often the issue if a single zone or group of zones is not working Make sure the common wire us
30. ually white is securely fastened to the left most opening on the harness Next the zone wires usually color coded should be securely fastened in the next 8 slots and the last opening on the 10 pin wire harness should contain the master valve wire if your system has a master valve Every wire should have about a of the insulation stripped at the end of the wire to provide good contact with the harness Lightly tug on each of the wires to make sure they are secure Lightly tug on the wire harness to make sure it is locked in place If it will not lock contact Cyber Rain Technical Support Retry the manual run e Common or Valve Wires Are Not Functioning Unplug the wire harness and use an ohm meter to check the resistance between the common wire and each of the valve wires Normal resistance readings will be between 20 and 60 ohms An open circuit will read infinite or very high gt 100K ohms resistance while a short circuit will read very low resistance less than 20 ohm A partial connection will read somewhere between 60 and 80 ohms Running more than one valve in series on same zone will lower the resistance significantly and increase the electrical load on the circuit Make sure the resistance does not go below 20 ohms Finally the controller uses a hot common so the valve common must not be grounded e Valves Not Functioning Make sure that the valve has water supplied to it Then manually bleed open the valve and mak
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