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USER MANUAL - Kenya Bus Service

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1. USER MANUAL HOTLINE NUMBERS 0755 125 494 020 2019685 0725 986 651 C7 WEN ACQUIRING A NEW abiria card HE HOWTO USE abiria card e User must go to sales or reloading stations e Board selected KBS buses that support abitia card e User must present an identification card and fill in registration form e Tap your card once on the validator in the bus as shown e On acquiring the card user must load card with a minimum of e Incase you have a problem ask the Conductor Kshs 200 00 H HOWTO CHECK BALANCE e User then receives the card from the cashier ready for use ate e You can check your balance at designated reloading stations WN RELOADING bitia card i yo onan ang e You can check your balance during card inspection e User can go to the reloading stations During tapping e Present your Abiria Card with a minimum payment of Kshs 20 00 to reloading cashier ME HOWTO BLACKLIST LOST STOLEN bitia card e The cashier will proceed to reloading your abitia card e Go to reloading station to report the lost card e After reloading the card the user is issued with a receipt e Fill up the blacklist form e The user can now use the card to pay fare in selected KBS buses on e Wait for 24 hours for the card to be blacklisted selected routes e Previous balance of the lost card will be transferred to the newabitia cad E LOCATION OF RELOADING STATIONS Wm BENEFITS TO THE USER e Kencom bus stop e Smart cards are small they fit in everybody s pocke
2. t e Ambassador Hotel bus stop e Smart cards are very secure can t be read copied manipulated with e General Post Office GPO counterfeited or duplicated e Community e Smart cards protect privacy such as removing your wallet in public ake bose Hospital e One can easily budget for monthly transport cost Ae OCIS t TEM e Commuters are served much faster ME ROUTES WITH abitia card SERVICE e Reduces the burden of carrying coins e City Centre Community Ngong Road Kibera and Back e Introduction of self service environment e City Centre Community Kenyatta National Hospital and Back No more change hassle with bus conductor e City Centre Mombasa Road Utawala and Back

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