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HP Photosmart 380 series User`s Guide

1. Select Photos screen Selection box Displays a check mark if a photo is selected Copies Displays the number of copies to be printed of the current photo Video clip Displays this icon only when you have a video clip displayed on the printer screen Index number Displays the index number of the current photo and the total number of photos on the inserted memory card HP Photosmart 380 series Internal battery compartment 1 Cover of the battery compartment Open this cover on the bottom of the printer to insert the optional HP Photosmart Internal Battery 2 HP Photosmart Internal Battery Model Q55994 A fully charged battery has sufficient charge to print approximately 75 photos You must purchase the battery separately wo Internal battery compartment Insert the optional HP Photosmart Internal Battery here gt Battery compartment button Slide to release the compartment cover Available accessories There are several accessories available for the HP Photosmart 380 series printer that enhance its portability for printing anywhere anytime The appearance of the accessories may vary from what is shown Accessory name Description The HP Photosmart Internal Battery lets you take the printer with you wherever you go HP Photosmart Internal Battery HP Photosmart 380 series User s Guide Chapter 1 continued Accessory name Description T
2. HP Photosmart 380 series User s Guide 35 Chapter 4 36 continued Connection type and what you need What this lets you do If the printer came with this accessory or you have purchased it separately see the accompanying documentation For more information on Bluetooth wireless technology and HP go to www hp com go bluetooth The adapter is not compatible with the Macintosh OS HP iPod An HP iPod and the USB cable that came with it Connect the HP iPod to the camera port on the front of the printer Print directly from an HP iPod with photos stored in it to the printer For more information see To print photos from an HP iPod HP Photosmart 380 series Connecting through HP Instant Share Use HP Instant Share to share photos with friends and relatives using e mail online albums or an online photo finishing service The printer must be connected through a USB cable to a computer with Internet access and have all the HP software installed If you try to use HP Instant Share and do not have all the required software installed or configured a message prompts you through the required steps To use HP Instant Share 1 Insert a memory card and select some photos 2 Press Menu select Tools then press OK 3 Select HP Instant Share then press OK 4 Follow the instructions on your computer to share the selected photos with others See the onscreen HP Image Zone Help for information abo
3. 26 HP Photosmart 380 series continued If you want to Do this Note 1 The image resolution in video clips is typically lower than that of digital photos therefore you may notice that the print quality of your video clip frames is lower than the print quality of your photos Note 2 Not all video file formats are supported by this printer For a list of supported video file formats see Printer specifications Note 3 This printer does not support high resolution videos full VGA These videos should be viewed on your camera or computer Print photos in panoramic mode Note Panoramic mode is not supported when printing directly from a PictBridge camera using a USB cable To create panoramic photos on your computer in the HP Image Zone Software you must choose either the Full or the Typical installation option when you install the printer software If you chose either the Express or the Minimum installation option you must reinstall the printer software and choose the Full or Typical option instead For software installation instructions see Installing the software Ei Stitch several photos together to create one panoramic size photo There are two ways to create a panoramic photo e Stitch photos together Use image editing software such as HP Image Zone to stitch overlapping photos together to form a 10 x 30 cm 4 x 12 inch photo Alternatively some digital cameras can stitch seve
4. Remove the pink tape Do not touch here Prepare the printer and cartridge 1 Make sure the power is on and you have removed the cardboard from inside the printer 2 Open the print cartridge access door of the printer 3 Remove the bright pink tape from the cartridge HP Photosmart 380 series User s Guide 17 Chapter 2 18 Insert or replace the print cartridge continued Insert the cartridge 1 If you are replacing a cartridge push down and pull outward on the cartridge in the cradle to remove it 2 Hold the replacement cartridge with the label on top Slide the cartridge at a slight upward angle into the cradle so the copper colored contacts go in first Push the cartridge until it snaps into place 3 Closethe print cartridge access door The idle screen of the printer displays an icon showing the approximate ink level for the installed cartridge 10096 7596 5096 2596 and nearly empty No ink level icon appears if the cartridge is not a genuine HP cartridge HEU S A El HP Photosmart Each time you install or replace a print cartridge a message appears on the printer screen asking you to load plain paper so the printer can align the cartridge This ensures high quality prints Align the cartridge 1 Load paper in the In tray and press OK 2 Follow the onscreen instructions to align the cartridge See Aligning the print cartridge Wh
5. Avery C6611 and C6612 photo sticker paper 10 x 15 cm 4 x 6 inches 16 rectangular or oval stickers per page Panorama photo paper for pre stitched images 102 x 305 mm 4 x 12 inches Index cards 10 x 15 cm 4 x 6 inches Hagaki cards 100 x 148 mm 3 9 x 5 8 inches A6 cards 105 x 148 mm 4 1 x 5 8 inches L size cards 90 x 127 mm 3 5 x 5 inches L size cards with tab 90 x 127 mm with 12 5 mm tab 3 5 x 5 inches with 0 5 inch tab Media types Photo paper Cards index Hagaki A6 and L size Avery C6611 and C6612 photo sticker paper Memory cards CompactFlash Type I and II MultiMediaCard Secure Digital SmartMedia 58 HP Photosmart 380 series continued Category Specifications Memory Sticks xD Picture Card Memory card supported file formats Printing All supported image and video file formats Saving All file formats Environmental specifications Maximum during operation 5 40 C 41 104 F 5 909 RH Recommended during operation 15 35 C 59 95 F 20 80 RH Paper tray One 10 x 15 cm 4 x 6 inches photo paper tray Paper tray capacity 20 sheets maximum thickness 292 um 11 5 mil per sheet Power consumption U S Printing 12 2 W Idle 6 76 W Off 5 16 W International Printing 12 0 W Idle 6 06 W Off 4 53 W Print cartridge Tri color 7 ml Tri color 14 ml Gray Photo Note The cartridge numbers you can use with this p
6. HE 48 Bluetooth printing problems Henne nonne 51 Error message S enoni 53 HP Photosmart 380 series User s Guide 1 T SpecHicatiols seen 57 zril 57 Printer specifications rennen nn 57 8 HP Customer Gare oie cere terrre rta Hate ee eek 61 HP Customer Care by phone neret eese nesunan 61 Placing a calliz3 rrr tear ipee Dar iR ud 62 Return to HP repair service North America only nenne nennen nennen 62 Additional warranty Options siis 22a ea 62 A Installing the SoffWare tert orti 2a 63 B HP Waltahty uiscecn see ERO Probi ce ci tee eoa RD fce vis bI isU ded 65 p EMIL 67 HP Photosmart 380 series 1 Welcome Thank you for purchasing an HP Photosmart 380 series printer With your new compact photo printer you can easily print beautiful photos with or without a computer This guide explains how to print photos from the printer without connecting it to a computer To learn how to print from your computer install the printer software and explore the onscreen Printer Help see Installing the software and Finding more information Among other things you ll learn how to Print borderless photos with colorful customized frames See Getting creative Transform your photos into instant classics with black and white sepia or other color effects See Getting creative Improve the quality of your photos by removing red eye sh
7. 5 Press Select Photos 4 or until the first photo you want to print appears then press OK 6 Press Select Photos 4 or gt until the last photo you want to print appears then press OK 7 Press Print Print one selected frame from a video 1 Insert a memory card that contains clip a video clip 2 Press 4 or gt to scroll to the video clip the first frame in the clip appears The video clip icon appears at the bottom of the printer Screen 3 Press OK to select the video clip The video will load slowly frame by frame to allow you to pick a frame to print 4 When the frame you want to print appears press OK then press Print Note 1 The image resolution in video clips is typically lower than that of digital photos therefore you may notice that the print quality of your video clip frames is lower than the print quality of your photos Note 2 Not all video file formats are supported by this printer For a list of supported video file formats see Printer specifications Print nine frames from a video clip 1 Insert a memory card that contains a video clip 2 Press Menu select Print Options and then select Video action prints A preview of all video clips on the memory card will appear 3 Use the arrow buttons to scroll to the video clip you want to print then press OK to select it 4 Press Print The printout contains one page of nine frames automatically selected from the video clip
8. It installs software to operate your printer HP Solution Center and HP Image Zone an easy to use software program that gives you everything you need to have fun with your photos e View View photos in multiple sizes and ways Easily organize and manage your photos e Edit Crop your photos and fix photos with red eye Automatically adjust and enhance your photos in different sizes and in multiple layouts HP Photosmart 380 series User s Guide 63 Appendix A Windows users Choose one of these installation options continued e Print Print your photos in different sizes and in multiple layouts e Create Easily create album pages cards calendars panoramic photos CD labels and more e Share Send photos to family and friends without the bulky attachments with HP Instant Share a better way to send e mail e Back up Make back up copies of your photos to store and save Express This option installs software to operate your printer HP Solution Center and HP Image Zone Express an easy to use software program that gives you basic photo editing and printing capabilities e View View photos in multiple sizes and ways Easily organize and manage your photos e Edit Crop your photos and fix photos with red eye Automatically adjust and enhance your photos to make them perfect e Print Print your photos in different sizes and in multiple layouts e Share Send photos to
9. The print cartridge may need to be aligned For more information see Aligning the print cartridge The photos marked for printing in the digital camera do not print Solution Some digital cameras let you mark photos for printing both in the camera s internal memory and on the memory card If you mark photos in the internal memory and then move photos from the camera s internal memory to the memory card the marks do not transfer Mark photos for printing after you transfer them from the digital camera s internal memory to the memory card Bluetooth printing problems Before contacting HP Customer Care read this section for troubleshooting tips or go to the online support services at www hp com support Be sure to also read the documentation that came with your HP Bluetooth wireless printer adapter and your device with Bluetooth wireless technology HP Photosmart 380 series User s Guide 51 Chapter 6 My Bluetooth device cannot find the printer Solution e Make sure the HP Bluetooth wireless printer adapter is plugged into the camera port on the front of the printer The light on the adapter flashes when the adapter is ready to receive data e Bluetooth Visibility may be set to Not visible Change this setting to Visible to all as follows Press Menu to display the printer menu Select Bluetooth then press OK Select Visibility then press OK Select Visible to all then press OK e Bluetooth Security le
10. 29 Chapter 3 continued To try this Do this was taken This preference affects all prints 4 Usethe Select Photos arrows to highlight a date time stamp option Date time Date only Off 5 Press OK Improving the quality of your photos The HP Photosmart 380 series printer provides a variety of preferences and effects that can improve the quality of your printed photos The settings do not change your 30 original photo They only affect printing Problem and solution Red eye in flash photos Red eye removal Remove the red eye effect that mars some photos taken with a flash How to do it 1 Press Menu 2 Select Edit then press OK 3 Select Red eye then press OK Blurred photos 1 Press Menu SmartFocus 2 Select Preferences then press OK 3 Select Smart focus then press OK Sharpen blurred photos It is turned on by default Use these instructions to turn Se PECON el pies UNE it on if it is currently off This preference affects all printed photos Photos with poor lighting and contrast 1 Press Menu Adaptive lighting 2 Select Preferences then press OK 3 Select Adaptive lighting then Improve the lighting and contrast in prints This preference affects all printed photos press OK 4 Use the Select Photos arrows to highlight On then press OK Poor quality video clips Video enhancement Improve the quality of printed video clips Print
11. Cropping does not change your original photo It only affects printing Add a decorative frame Choose from a palette of various patterns and colors to make the frame stand out akwn Navigate to the photo you want to change then press OK to select it Press Menu Select Edit then press OK Select Add Frame then select OK Use the Select Photos arrows to highlight the frame pattern you want to use then press OK Use the Select Photos arrows to highlight the frame color you want to use then press OK The photo appears on the printer screen with the frame The effect does not change your original photo It only affects printing Add a color effect Set the printer to change the color effect of your prints to Black and White Sepia Antique or None default oN Navigate to the photo you want to change then press OK to select it Press Menu Select Edit then press OK Select Add Color Effect then press OK Use the Select Photos arrows to highlight the color effect you want to use then press OK The photo appears on the printer screen with the selected color effect applied The effect does not change your original photo It only affects printing Add the date and time to your prints You can print a stamp on the front of your photos that shows when the photo Na Press Menu Select Preferences then press OK Select Date time then press OK HP Photosmart 380 series User s Guide
12. To turn on borderless printing follow these steps 1 Press Menu to display the printer menu 2 Select Preferences then press OK 3 Select Borderless then press OK 4 Select On then press OK 48 HP Photosmart 380 series Paper does not feed into the printer correctly Solution Make sure that the paper width guide fits close to the edge of the paper without bending the paper There may be too much paper loaded in the In tray Remove some paper and try printing again If sheets of photo paper stick together try loading one sheet at a time If you are using the printer in an extremely high or low humidity environment insert the paper as far as it will go into the In tray and load one sheet of photo paper at a time If you are using photo paper that is curled place the paper in a plastic bag and gently bend it in the opposite direction of the curl until the paper lies flat If the problem persists use paper that is not curled For information about proper storage and handling of photo paper see Maintaining the quality of photo paper The paper may be too thin or too thick Try using HP designed photo paper For more information see Choosing the right paper The photo printed at an angle or is off center Solution The paper may not be loaded correctly Reload the paper making sure that the paper is correctly oriented in the In tray and that the paper width guide fits close to the edge of the paper For paper lo
13. X 10 2 3 98 2000 Professional through 10 3 x ME XP Home and PictBridge using front XP Professional camera port PictBridge using front camera port Bluetooth using optional HP Bluetooth wireless printer adapter Browser Printer specifications Microsoft Internet Explorer 5 5 or later Category Specifications Connectivity USB 2 0 full speed Microsoft Windows 98 2000 Professional ME XP Home and XP Professional Mac OS X 10 2 3 through 10 3 x HP Photosmart 380 series User s Guide 57 Chapter 7 continued Category Specifications PictBridge Microsoft Windows 98 2000 Professional ME XP Home and XP Professional Mac OS X 10 2 3 through 10 3 x Bluetooth Microsoft Windows 98 2000 Professional ME XP Home and XP Professional Image file formats JPEG Baseline TIFF 24 bit RGB uncompressed interleaved TIFF 24 bit YCbCr uncompressed interleaved TIFF 24 bit RGB packbits interleaved TIFF 8 bit gray uncompressed packbits TIFF 8 bit palette color uncompressed packbits TIFF 1 bit uncompressed packbits 1D Huffman Margins Borderless printing Top 0 0 mm 0 0 inch Bottom 12 5 mm 0 50 inch Left right 0 0 mm 0 0 inch Bordered printing Top 3 mm 0 12 inch Bottom 12 5 mm 0 50 inch Left right 3 mm 0 12 inch Media sizes Photo paper 10 x 15 cm 4 x 6 inches Photo paper with tab 10 x 15 cm with 1 25 cm tab 4 x 6 inches with 0 5 inch tab
14. a defect in any product which is covered by HP s warranty HP shall either repair or replace the product at HP s option If HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced HP products may contain remanufactured parts components or materials equivalent to new in performance HP s Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP Contracts for additional warranty services such as on site service may be available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE C Limitations of liability D f 2 1 To the extent allowed by local law the remedies provided in this Warranty Statement are the customer
15. cradle path 3 Close the print cartridge door then press OK to continue Error message Cartridge service station is stuck Solution The print cartridge service station is the component located beneath the print cartridge cradle that wipes and caps the print cartridge for storage Follow these steps to clear the obstruction blocking the print cartridge service station 1 Open the print cartridge door 2 Gently push the print cartridge and print cartridge cradle to the left to access the print cartridge service station 3 Remove any obstruction 4 Close the print cartridge door then press OK to continue Error message Photo is corrupted Cause While the printer was printing from a memory card either another memory card was inserted or a USB device was connected to the front camera port Solution Insert only one memory card at a time Do not insert a USB device while the printer is printing from a memory card Your photo is not corrupted Cause The indicated photo is corrupted on the inserted memory card Solution Select and print a different photo or insert a different memory card Error message Card access error See user manual Cause Acard access error may indicate that an xD memory card is in a write protected condition xD memory cards have a special protection feature to ensure that your pictures are kept safe d Note During this condition you can still use the printer for printing and EA saving
16. family and friends without the bulky attachments with HP Instant Share a better way to send e mail Typical This option installs software to operate your printer HP Director and HP Image Zone an easy to use software program that gives you everything you need to have fun with your photos e View View photos in multiple sizes and ways Easily organize and manage your photos e Edit Crop your photos and fix photos with red eye Automatically adjust and enhance your photos in different sizes and in multiple layouts e Print Print your photos in different sizes and in multiple layouts e Create Easily create album pages cards calendars panoramic photos CD labels and more e Share Send photos to family and friends without the bulky attachments with HP Instant Share a better way to send e mail e Back up Make back up copies of your photos to store and save Minimum This option installs software to operate your printer and HP Director Choose this option only if you have very limited hard disk space 64 HP Photosmart 380 series HP printer limited warranty statement HP product Duration of limited warranty Software 90 days Print cartridges Until the HP ink is depleted or the end of warranty date printed on the cartridge has been reached whichever occurs first This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused o
17. lets you do different things Connection type and what you need What this lets you do USB e A Universal Serial Bus USB 1 1 or 2 0 full speed compliant cable 3 meters 10 feet or less in length For instructions about connecting the printer to your computer with a USB cable see Installing the software e A computer with Internet access to use HP Instant Share e Print from your computer to the printer e Save photos from a memory card inserted in the printer to your computer where you can enhance or organize them using the HP Image Zone software e Share photos through HP Instant Share e Print directly from an HP Photosmart direct printing digital camera to the printer For more information see Printing without a computer and the camera documentation PictBridge PictBridge symbol e APictBridge compatible digital camera and a USB cable e Connect the camera to the camera port on the front of the printer Print directly from a PictBridge compatible digital camera to the printer For more information see Printing without a computer and the camera documentation Bluetooth The optional HP Bluetooth wireless printer adapter Print from any device with Bluetooth wireless technology to the printer If you connect the optional HP Bluetooth wireless printer adapter to the printer through the camera port be sure to set the Bluetooth printer menu options as needed See Printer menu
18. obtain the latest updates for the printing application 52 HP Photosmart 380 series My computer cannot set the device name using the Bluetooth wireless connection Solution Use a USB cable to connect your computer to the printer in order to set the printer Bluetooth device name using the Printer Toolbox The printer software must already be installed on the computer See Installing the software and the onscreen printer Help Use the following instructions to get to the Printer Toolbox Windows users only Right click the small monitor icon on the far right of the Windows taskbar and select either Launch Show HP Solution Center or Launch Show Director whichever appears Click Settings and select Print Settings gt Printer Toolbox Click the Configure Bluetooth Settings tab and enter the Bluetooth device name in the Device Name field Error messages Before contacting HP Customer Care read this section for troubleshooting tips or go to the online support services at www hp com support The following error messages may appear on the printer screen Follow the instructions to resolve the problem Error message Paper jam Clear jam then press OK Solution To clear a paper jam try the following e If the paper came part way through the front of the printer gently pull the paper towards you to remove it e fthe paper did not come part way through the front of the printer try removing it from the back of the printer Remov
19. paper to remove it try the following Turn off the printer fthe optional HP Photosmart Internal Battery is not installed in the printer unplug the printer power cord Wait about 10 seconds then plug the power cord back in Ifthe optional HP Photosmart Internal Battery is installed in the printer unplug the printer power cord if itis plugged in Open the battery compartment cover and remove the battery Wait about 10 seconds then reinstall the battery If desired plug in the power cord Turn on the printer The printer checks for paper in the paper path and will automatically eject the jammed paper e Press OK to continue s Tip lf you experience paper jams while printing try loading one sheet of ntn photo paper at a time Insert the paper as far as it will go into the In tray A blank page came out of the printer Solution e Checkthe ink level icon on the printer screen If the print cartridge is out of ink replace it See Inserting print cartridges Print a test page to check the print cartridge See Printing a test page e You may have begun printing and then cancelled the process If you cancelled the process before the photo started printing the printer may have already loaded paper in preparation for printing The next time you print the printer will eject the blank page before starting the new printing project The photo did not print using the printer s default print settings Solution
20. s CD ROM drive If the Install Wizard does not appear locate the Setup exe file on the CD ROM drive and double click it Wait several minutes while the files load Click Next and follow the onscreen instructions When prompted connect one end of the USB cable to the USB port on the back of the printer and connect the other end to the USB port on your computer Follow the onscreen instructions until the installation is finished and your computer restarts Important Do not connect the USB cable until you are prompted 1 2 Insert the HP Photosmart CD into your computer s CD ROM drive Double click the HP Photosmart CD icon Double click the HP Photosmart Install icon Follow the onscreen instructions to install the printer software When prompted connect one end of the USB cable to the USB port on the back ofthe printer and connect the other end to the USB port on your computer Select the printer in the Print dialog box If the printer does not appear in the list click Edit Printer List to add the printer 333 Note Different software installation options are available in different countries regions Only two of these options are available to you either Full and Express or Typical and Minimum Windows users Choose one of these installation options Choose this option To use these features Full This option is grayed out if your computer does not meet minimum system requirements
21. s sole and exclusive remedies TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Local law This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world To the extent that this Warranty Statement is inconsistent with local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or allow limitations on the dur
22. times may be slower when this preference is turned on 1 Press Menu 2 Select Preferences then press OK 3 Select Video Enhancement then press OK 4 Use the Select Photos arrows to highlight On then press OK Photos with poor brightness Photo brightness Improve the brightness level in photos 1 Press Menu 2 Select Edit then press OK 3 Select Photo Brightness then press OK 4 Usethe Select Photos arrows to adjust photo brightness to the desired level then press OK HP Photosmart 380 series Printing your photos Printing your photos involves three steps selecting a layout setting print quality and selecting a print method Selecting a layout You can select from several print layouts by pressing Layout after you insert a memory card Layout options Do this ES ad 1 Insert a memory card 2 Press Layout RT 3 Use the Layout arrows to select a layout Print one photo per sheet Print two photos per sheet Print four photos per sheet The printer may rotate your photos to fit the layout Note When borderless printing is turned off all pages print with a narrow white border around the outside edges of the paper To turn off borderless printing see Printer menu Setting print quality Best quality is the default and produces the highest quality photos Normal quality conserves ink and prints faster To change the print quality to Normal 1 Press Menu
23. 1 If there is a memory card in the printer remove it Press Menu to access the printer menu Select Print options then press OK Select Photo stickers then press OK Select On then press OK Load photo sticker media Insert a memory card Select one or more photos Press Print Each printed sheet contains 16 copies of a single photo 10 When you are finished printing stickers turn off Photo stickers mode To turn off Photo stickers mode repeat steps 1 through 4 select Off then press OK Note The photo stickers feature is not 2 available in all countries regions Io ODNAA While in Photo stickers mode a Photo stickers banner overlays the photo on the printer screen You cannot choose a different layout or access Print options in the printer menu Getting creative The printer provides a variety of tools and effects that let you use your photos in creative ways The settings do not change your original photo They only affect printing 28 HP Photosmart 380 series To try this Do this Crop a photo Press Zoom A or V to increase or decrease the magnification by 0 25x The maximum level is 5 0x 1 2 Navigate to the photo you want to change then press OK to select it Press Zoom A to magnify the current photo Use the Select Photos arrows to move the crop box Press OK when the portion of the photo you want to print is in the crop box Press Print to begin printing
24. 2 Select Tools then press OK 3 Select Print Quality then press OK 4 Select Normal then press OK Print quality reverts to Best after the next print job Selecting a print method The HP Photosmart 380 series printer lets you print from a memory card or directly from a digital camera To print from a Do this Memory card To print unmarked photos Print digital photos that are stored on a 1 Insert a memory card memory card The photos can be 2 Select one or more photos See Selecting photos to print HP Photosmart 380 series User s Guide 31 continued To print from a Do this unmarked or camera selected Digital Print Order Format or DPOF Printing from a memory card requires no computer and does not drain your digital camera s batteries See Inserting memory cards 3 Press Print To print camera selected photos 1 Insert a memory card that contains camera selected DPOF photos 2 Select Yes when the printer asks you whether you want to print the camera selected photos then press OK Digital camera Print beautiful photos from a PictBridge or HP direct printing digital camera without using a computer See Getting connected When you print directly from a digital camera the printer uses the settings that you selected on the camera For more information on using camera selected photos see the documentation that came with the camera To print from a PictBridge camer
25. 310 Ecuador Andinatel T 999 119 amp 800 877 14H ia 800 71 1 2884 Singapore 6 272 5300 Ecuador Pacifitel 1 800 225 528 9 n 800 711 2884 Slovakia p 2 532 5222 South Africa International 27 11 2589301 TURIS 3005160 South Africa RSA 086 0001030 EM a arr ro e amp wrepix 30 210 6073603 Rest Of West Africa 351 213 17 63 80 EMada evr g EAAddac 801 11 22 55 47 E 02 8722 8000 EM a att K rpo 800 9 2649 Inu 66 2 353 9000 Guatemala 1 800 711 2884 71 89 12 22 oj HI FIL ARATE 2802 4098 Trinidad amp Tobago 1 800 711 2884 Magyarorsz g Rea T rkiye 902164447171 India 1600 44 7737 Ykpa na 880 44 4903520 i 62 21 350 3408 Indonesia 62 21 800 4520 Bacall Aca all csl Ley Jamaica 1 800 711 2884 United States 1 800 474 6836 BA BA EI OA 0570 000511 03 3335 9800 Uruguay 0004 054 177 Venezuela Caracas Venezuela 58 212 278 8666 0 800 474 68368 Vi t Nam 84 88234530 HP Photosmart 380 series HP Photosmart 380 series User s Guide Copyrights and trademarks Copyright 2005 Hewlett Packard Development Company L P The information contained herein is subject to change without notice Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws Notice The only warranties for HP products and services are set forth in the express warranty statements acco
26. 7 V video clip how to print a single frame from 26 how to print nine frames from 26 icon on printer screen 8 improving quality 30 supported file formats 19 59 viewing photos 24 Ww warranty 65 X xD Picture Card 19 HP Photosmart 380 series Regulatory notices Hewlett Packard Company This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions e This device may not cause harmful interference and e This device must accept any interference received including interference that may cause undesired operation Pursuant to Part 15 21 of the FCC Rules any changes or modifications to this equipment not expressly approved by Hewlett Packard Company may cause harmful interference and void your authority to operate this equipment Use of a shielded data cable is required to comply with the Class B limits of Part 15 of the FCC Rules For further information contact Hewlett Packard Company Manager of Corporate Product Regulations 3000 Hanover Street Palo Alto CA 94304 650 857 1501 Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions can cause harmf
27. HP Photosmart 380 series User s Guide Language www hp com support Support for the following countries regions is available at www hp com support Austria Belgium Central America amp The Caribbean Denmark Spain France Germany Ireland Italy Luxembourg Netherlands Norway Portugal Finland Sweden Switzerland and the United Kingdom 61 56 45 43 jal n EI 1588 3003 Argentina Buenos Aires Argentina 54 11 4708 1600 0 800 555 5000 Malaysia 1800 805 405 Mexico Mexico City Mexico 55 5258 9922 01 800 472 68368 Australia 1300 721 147 Australia out of warranty 1902 910 910 800 171 Ben Brasil Sao Paulo Brasil 55 11 4004 7751 0 800 709 7751 Canada Mississauga Area Canada Chile 905 206 4663 1 800 474 6836 800 360 999 HE 021 3881 4518 800 810 3888 ARSA 3001 22 404747 ca all New Zealand 0800 441 147 Nigeria 1 3204 999 Panama 1 800 711 2884 Paraguay 009 800 54 1 0006 Per 0 800 10111 Philippines 2 867 3551 Polska 22 5666 000 Puerto Rico 1 877 232 0589 Colombia Bogota 571 606 9191 Rep blica Dominicana 1 800 711 2884 0 9 830 4848 Nw Colombia 01 8000 51 4746 8368 Romania 21 315 4442 Costa Rica 0 800 011 1046 Poccns Mocksa 095 7973520 Poccna Cau T lerep ypr 812 3467997 Cesk republika 261 307
28. PEG uncompressed TIFF Motion JPEG AVI Motion JPEG QuickTime and MPEG 1 If your digital camera saves photos and video clips in other file formats save the files to your computer and print them using a software application For more information see the onscreen Printer Help Inserting a memory card Find your memory card in the following table and use the instructions to insert the card into the printer Guidelines e Insert only one memory card at a time e Gently push the memory card into the printer until it stops The memory card does not insert all the way into the printer do not try to force it Caution 1 Inserting the memory card any other way may damage the card and the printer When the memory card is inserted correctly the Memory Card light flashes and then remains solid green Caution 2 Do not pull out a memory card while the Memory Card light is flashing For more information see Removing a memory card HP Photosmart 380 series User s Guide 19 Chapter 2 Memory card CompactFlash How to insert the memory card e Front label faces up and if the label has an arrow the arrow points toward the printer Edge with metal pinholes goes into the printer first MultiMediaCard Angled corner is on the right Metal contacts face down Secure Digital Angled corner is on the right e Metal contacts face down SmartMedia Angled corner is
29. You may have changed the print settings for the selected photo Print settings you apply to an individual photo override the printer s default print settings Discard all print settings that have been applied to an individual photo by deselecting the photo For more information see Selecting photos to print HP Photosmart 380 series The printer ejects the paper when preparing to print Solution Direct sunlight could be interfering with the operation of the automatic paper sensor Move the printer out of direct sunlight Print quality is poor Solution The print cartridge may be running out of ink Check the ink level icon on the printer screen and replace the cartridge if necessary For more information see Inserting print cartridges If you used the Zoom button on the printer control panel to magnify the photo you may have magnified it too much Press Zoom You may have selected a low resolution setting on the digital camera when you took the photo For better results in the future set the digital camera to a higher resolution Make sure you are using the right type of photo paper for the project Use HP designed photo paper for best results For more information see Choosing the right paper You may be printing on the wrong side of the paper Make sure the paper is loaded with the side to be printed facing up The print cartridge may need to be cleaned For more information see Automatically cleaning the print cartridge
30. a 1 Turnon the PictBridge digital camera and select the photos you want to print 2 Make sure the camera is in PictBridge mode then connect it to the camera port on the front of the printer using the USB cable that came with the camera Once the printer recognizes the PictBridge camera the selected photos print To print from an HP direct printing camera 1 Turn on the HP direct printing digital camera and select the photos you want to print 2 Connect the camera to the USB port on the back of the printer using the USB cable that came with the camera 3 Follow the instructions on the camera screen HP iPod Print photos that are stored in an HP iPod See Connecting to other devices Before using the steps below to import and print photos to your HP iPod make sure your images and your HP iPod meet the following requirements e The images you copy to the HP iPod must be in JPEG format e Make sure the HP iPod is formatted in Windows FAT 32 file structure The HP iPod defaults to the Windows file structure To check if your HP iPod was formatted for Windows go to Settings About HP Photosmart 380 series continued To print from a Do this on your HP iPod If it was formatted in Windows it will display Format Windows at the bottom of the screen If it was not formatted in Windows you must connect the HP iPod to a Windows PC using the USB cable that came with the HP iPod
31. ading instructions see Loading paper The print cartridge may need to be aligned For more information see Aligning the print cartridge No page came out of the printer Solution The printer may need attention Read the printer screen for instructions The power may be off or there may be a loose connection Make sure that the power is on and the power cord is securely connected If you are using battery power make sure the battery is correctly installed You may not have any paper in the In tray Check that paper is loaded correctly in the In tray For paper loading instructions see Loading paper The paper may have jammed while printing See the following section for instructions on clearing a paper jam HP Photosmart 380 series User s Guide 49 Chapter 6 50 The paper jammed while printing Solution Check the printer screen for instructions To clear a paper jam try the following solutions e Ifthe paper came part way through the front of the printer gently pull the paper towards you to remove it e fthe paper did not come part way through the front of the printer try removing it from the back of the printer Remove the paper from the In tray then pull down on the In tray to open it fully to a horizontal position Gently pull the jammed paper to remove it from the back of the printer Liftthe In tray up until it snaps back into paper loading position e f you cannot grasp the edge of the jammed
32. and follow the onscreen instructions Note HP iPods that have only been connected to a Macintosh are not compatible with the printer however after connecting to a Windows PC Macintosh users can still fully synchronize their HP iPods back to Macintosh and Mac iTunes and maintain printer support To import photos to an HP iPod Copy photos from a memory card to your HP iPod using the Belkin Media Reader for iPod Verify that photos are on your HP iPod by selecting Photo Import on the HP iPod menu Photos will appear as Rolls To print photos from an HP iPod 1 Connect the HP iPod to the camera port on the front of the printer using the USB cable that came with the HP iPod The printer screen will display Reading Device for up to several minutes while the photos are read Then the photos will appear on the printer screen Select the photo s you want to print and press Print For more information on selecting and printing photos see Selecting photos to print If you are unable to print to the HP Photosmart printer using your HP iPod please contact HP Customer Care See HP Customer Care HP Photosmart 380 series User s Guide 33 Chapter 3 34 HP Photosmart 380 series A Getting connected Use the printer to stay connected to other devices and to family and friends Connecting to other devices This printer offers several ways of connecting to computers or other devices Each connection type
33. arpening out of focus photos and improving the contrast See Improving the quality of your photos Finding more information Your new printer comes with the following documentation e Setup Guide The HP Photosmart 380 series printer comes with setup instructions that explain how to set up the printer e User s Guide The HP Photosmart 380 series User s Guide is the book you are reading This book describes the basic features of the printer explains how to use the printer without connecting a computer and contains hardware troubleshooting information e HP Photosmart Printer Help The onscreen HP Photosmart Printer Help describes how to use the printer with a computer and contains software troubleshooting information HP Photosmart 380 series User s Guide Chapter 1 After you have installed the HP Photosmart printer software on your computer for more information see Installing the software you can view the onscreen Printer Help e Windows PC From the Start menu select Programs in Windows XP select All Programs gt HP gt Photosmart 330 380 series gt Photosmart Help Macintosh Select Help gt Mac Help in the Finder then select Library gt HP Photosmart Printer Help for Macintosh Printer parts Front of printer 4 Control panel Control the basic functions of the printer from here 2 Out tray closed Open this to print insert a memory card connect a compatible digital camera connect an HP
34. ation of implied warranties THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS HP Limited Warranty Dear Customer You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country You may have additional statutory rights against the seller based on your purchase agreement Those rights are not in any way affected by this HP Limited Warranty Ireland Hewlett Packard Ireland Ltd 30 Herbert Street IRL Dublin 2 United Kingdom Hewlett Packard Ltd Cain Road Bracknell GB Berks RG12 1HN Appendix B 66 HP Photosmart 380 series Index Symbols Numerics 9 up view 24 A accessories 9 42 adaptive lighting 30 aligning print cartridges alignment page 40 antique coloration 28 automobile adapter 10 42 17 40 B batteries charge indicator 8 compartment 9 model 9 black and white photos 17 Bluetooth connecting to printer 35 menu settings 10 troubleshooting 51 wireless printer adapter 10 borderless photos print with borders 52 selecting layout 31 buttons 7 C cameras connecting to printer 35 photos do not print 51 port 4 printing from 31 carrying case model 10 transporting printer 42 cartridges See print cartridges cleaning print cartridges 39 printer 39 CompactFlash 19 com
35. connect the printer to a computer bring the USB cable and HP Photosmart printer software CD Printer User s Guide the book you are reading RE Note If you do not take the printer User s Guide with you be sure to write EA down the correct pen numbers for the country region you plan to visit or purchase enough print cartridges before you go HP Photosmart 380 series User s Guide 43 Chapter 5 44 HP Photosmart 380 series 6 Troubleshooting The HP Photosmart printer is designed to be reliable and easy to use This section answers frequently asked questions about using the printer and printing without a computer It contains information about the following topics e Printer hardware problems e Printing problems e Bluetooth printing problems e Error messages For troubleshooting information about using the printer software and printing from a computer see the onscreen HP Photosmart Printer Help For information about viewing the onscreen Printer Help see Welcome Printer hardware problems Before contacting HP Customer Care read this section for troubleshooting tips or go to the online support services at www hp com support RE Note If you want to connect the printer to a computer HP recommends using EA a USB cable of less than 3 meters 10 feet in length to minimize injected noise due to potentially high electromagnetic fields The On light is flashing green but the printer is not printing Solution e Ifthe printer is
36. cted to the printer check the camera screen for instructions If the printer is connected to a computer check the computer monitor for instructions Turn off the printer If the optional HP Photosmart Internal Battery is not installed in the printer unplug the printer power cord Wait about 10 seconds then plug the power cord back in Turn on the printer If the optional HP Photosmart Internal Battery is installed in the printer unplug the printer power cord if it is plugged in Open the battery compartment cover and remove the battery Wait about 10 seconds then reinstall the battery If desired plug in the power cord Turn on the printer If the On light continues to flash amber go to www hp com support or contact HP Customer Care The buttons on the control panel do not respond Cause A printer error has occurred Wait for about a minute to see if the printer resets If it does not try the following solutions Solution Turn off the printer If the optional HP Photosmart Internal Battery is not installed in the printer unplug the printer power cord Wait about 10 seconds then plug the power cord back in Turn on the printer If the optional HP Photosmart Internal Battery is installed in the printer unplug the printer power cord if it is plugged in Open the battery compartment cover and remove the battery Wait about 10 seconds then reinstall the battery If desired plug in the power cord Turn on the printer If the pr
37. e cartridge protector is not included with the printer but comes with the HP Gray Photo cartridge that can be purchased separately In other countries regions the protector might be included with the printer e Keep all unused print cartridges in their original sealed packages until they are needed Store print cartridges at room temperature 15 35 degrees C or 59 95 degrees F e Donotremove the plastic tape covering the ink nozzles until you are ready to install the print cartridge in the printer If the plastic tape has been removed from the print cartridge do not attempt to reattach it Reattaching the tape damages the print cartridge Maintaining the quality of photo paper For best results with photo paper follow the guidelines in this section Storing photo paper e Store the photo paper in its original packaging or in a resealable plastic bag e Store the packaged photo paper on a flat cool and dry surface e Return unused photo paper to the plastic bag Paper left in the printer or exposed to the elements may curl Handling photo paper e Always hold photo paper by the edges to avoid fingerprints e If the photo paper has curled edges place it in its plastic storage bag and gently bend it in the opposite direction of the curl until the paper lies flat Transporting the printer It s easy to transport and set up the printer almost anywhere Take it with you on vacations and to family gatherings and social events to instantly
38. e the paper from the In tray then pull down on the In tray to open it fully to a horizontal position Gently pull the jammed paper to remove it from the back of the printer Liftthe In tray up until it snaps back into paper loading position e f you cannot grasp the edge of the jammed paper to remove it try the following Turn off the printer fthe optional HP Photosmart Internal Battery is not installed in the printer unplug the printer power cord Wait about 10 seconds then plug the power cord back in Turn on the printer The printer checks for paper in the paper path and will automatically eject the jammed paper e Press OK to continue Error message Automatic paper sensor failed Solution The automatic paper sensor is obstructed or damaged Try moving the printer out of direct sunlight then press OK and try printing again If this does not work go to www hp com support or contact HP Customer Care HP Photosmart 380 series User s Guide 53 Chapter 6 Error message Cartridge is not compatible Use appropriate HP cartridge Solution Replace the print cartridge with one that is compatible with the printer For more information see Inserting print cartridges Error message Print cartridge cradle is stuck Clear jam then press OK Solution Follow these steps to clear any obstruction in the path of the print cartridge cradle 1 Open the print cartridge door 2 Clear any obstruction in the
39. ed eye Select this feature to remove red eye from your photos Rotate photo Press to rotate the photo 90 clockwise Press 4 to rotate the photo 90 counterclockwise Photo brightness Select a number between 3 and 3 The default is 0 which represents no change Add frame Choose from the Select pattern and Select color choices Add color effect Choose from the following color effects Black amp white Sepia Antique or No effect default e Tools Instant Share Select to share photos on an inserted memory card with family and friends The printer must be connected to a computer the computer must be connected to the Internet and the printer software must be installed on the computer View 9 up Select to view photos on the inserted memory card nine at a time Slide show Select to view photos on the inserted memory card in a slide show Press Cancel to stop the slide show Print quality Normal uses less ink than Best default and applies only to the current print job The setting then automatically resets to Best Print sample page Select to print a sample page which is useful for checking the print quality of the printer HP Photosmart 380 series User s Guide 11 Chapter 1 12 Print test page Select to print a test page containing information about the printer that can help in troubleshooting problems Clean cartridge Select to clean the print cartridge After cleaning you ll be asked if you want to continue t
40. en press OK Following the directions on the printer screen load paper so the printer can print a test page after cleaning the cartridge Use plain paper or index cards to conserve photo paper Press OK to begin cleaning the print cartridge When the printer finishes cleaning the cartridge and prints a test page it asks whether you want to Continue to second level cleaning Check the test page and select from the following options Ifthe test page has white streaks or missing colors the print cartridge needs to be cleaned again Select Yes then press OK Ifthe print quality of the test page looks good select No then press OK You can clean the cartridge up to three times Each successive cleaning is more thorough and uses more ink If you complete all three levels of cleaning using this procedure and you still notice white streaks or missing colors on the test page you may need to replace the cartridge HP Photosmart 380 series User s Guide 39 Chapter 5 d Note If the cartridge or printer has been recently dropped you may also see EA white streaks or missing colors in your prints This problem is temporary and clears up within 24 hours Printing a test page Print a test page before contacting HP Customer Care The test page contains diagnostic information you can use when working with HP Customer Care to solve printing problems Look at the ink nozzle pattern on the test page to check the ink level and condition of t
41. en you are not using a print cartridge i N I Whenever you remove a print cartridge from the printer store it in a print cartridge protector The cartridge protector keeps the ink from drying out Storing the cartridge improperly can cause the cartridge to malfunction HP Photosmart 380 series When you are not using a print cartridge continued In some countries regions the cartridge protector is not included with the printer but comes with the HP Gray Photo cartridge that can be purchased separately In other countries regions the protector is included with the printer gt Toinserta cartridge into the cartridge protector slide the cartridge into the protector at a slight angle and snap it securely into place Inserting memory cards After you have taken pictures with a digital camera you can remove the memory card from the camera and insert it into the printer to view and print your photos The printer can read the following types of memory cards CompactFlash Memory Sticks MultiMediaCard Secure Digital SmartMedia and xD Picture Card The Microdrive is not supported Caution Using any other type of memory card may damage the memory card and the printer To learn about other ways of transferring photos from a digital camera to the printer see Getting connected Supported file formats The printer can recognize and print the following file formats directly from a memory card J
42. enu Delete Press to delete the currently selected photo from a memory card Print Press to print selected photos from a memory card Cancel Press to deselect photos exit a menu or stop an action Layout Use the arrows to scroll through layout selections Press OK to select a layout Zoom Use the arrows to increase or decrease the zoom level Power Press to turn the printer on or off Printer screen View photos and menus here Qo NID Pw M gt Select Photos buttons Use the arrows to scroll through photos on a memory card or navigate menus Press OK to select a photo menu or menu option HP Photosmart 380 series User s Guide Chapter 1 Idle screen 1 Battery indicator Displays the charge level of the HP Photosmart Internal Battery if installed A solidly filled battery icon indicates a fully charged battery As the battery is used the battery icon indicates the approximate amount of charge by the amount of solid fill A lightning bolt icon shown on top of the battery icon indicates that a power supply is connected and the battery is charging An outlet icon is displayed when the battery is fully charged indicating that you can unplug the power cord and run the printer from the battery if desired For more information about the battery refer to the instructions that came with the battery Ink level indicator Displays the ink level of the print cartridge
43. erting memory cards Step 2 Decide which photos to print See Deciding which photos to print Step 3 Load paper See Loading paper Step 4 Insert a different print cartridge for this print job if desired See Inserting print cartridges HP Photosmart 380 series User s Guide 23 Chapter 3 continued Step 5 Select photos to print See Selecting photos to print Step 6 Get creative See Getting creative Step 7 Improve the quality of your photos See Improving the quality of your photos Step 8 Print your photos See Printing your photos Deciding which photos to print You can decide which photos to print from a memory card by viewing them on the printer screen or by printing a photo index To view photos Do this One by one 1 Insert a memory card 2 Press Select Photos lt q or gt to view the photos one by one Press and hold the button to view the photos rapidly When you reach the last photo in either direction the display returns to the first or last photo and continues Nine at a time Insert a memory card 2 Press Zoom W to view nine photos at a time 3 Press Select Photos 4 or gt to highlight one of the nine photos 4 Press Zoom A to change back to viewing one by one 24 HP Photosmart 380 series continued To view photos Do this In a continuous slide show 1 Press Menu 2 Select Too
44. gest electronics recycling centers throughout the world HP conserves resources by reselling some of its most popular products This HP product contains lead in the solder which may require special handling at the end of its life Important recycling information for our customers in the European Union To preserve the environment this product must be recycled after its useful life as required by law The symbol below indicates that this product may not be disposed in the general trash Please return the product for proper recovery disposal to the authorized collection location nearest to you For more information regarding return and recycling of HP products generally please visit www hp com hpinfo globalcitizenship environment recycle index html Contents UBER CIT DLETEEETOLOLIODILOLLLLUD LLLI 3 Finding m re information eroe einen 9 merce e 4 Available ccessories n een men 9 ulssuraeTce ERR 10 2 Gettingiready to print una ernennen 15 L 6ading Paper mt ERE 15 Choosing the right paper rent 15 Loading YOUN papel noter etr ire DO Exe EORR D AREE Ee Ferd s 16 Inserting print Cartridges sen erat diet cx a an 16 Inserting memory cards kei ab 19 Supported ile formats onere e tco tert teat Gg ipeo nn 19 Inserting memory Card once endis ini 19 Removing a memory Card coerente nineteenth heran 21 3 Printing Without co
45. he HP Photosmart Automobile DC Adapter lets you plug into your automobile for backup power and to recharge an optional HP Photosmart Internal Battery inserted in the printer HP Photosmart Automobile DC Adapter The lightweight durable HP Photosmart Carrying Case for Compact Printers holds and protects everything needed for hassle free printing on the go HP Photosmart Carrying Case for Compact Printers The HP Bluetooth wireless printer adapter goes into the camera port on the front of the printer and lets you use Bluetooth wireless technology for printing HP Bluetooth wireless printer adapter Printer menu 10 Press Menu on the printer control panel to access the printer menu To navigate the printer menu e Press Select Photos A or W to scroll through the menu options displayed on the printer screen Menu items that are not accessible are grayed out e Press OK to open a menu or select an option e Press Cancel to exit the current menu 2 Note You cannot access the printer menu while you are viewing photos in 9 EA up view mode on the printer screen Press Zoom A to exit 9 up view mode and return to viewing one photo at a time before pressing Menu HP Photosmart 380 series Printer menu structure e Print Options e Edit Print all Select to print all the photos on the memory card inserted in the printer Video action prints Select to print nine frames from a video clip For instructi
46. he print cartridge If any line or color is missing from the pattern try cleaning the print cartridge For more information see Automatically cleaning the print cartridge 1 Press Menu 2 Select Tools then press OK 3 Select Print test page then press OK 4 Following the directions on the printer screen load paper so the printer can print a test page Use plain paper or index cards to conserve photo paper 5 Press OK to begin printing the test page Aligning the print cartridge The first time you install a print cartridge in the printer the printer aligns it automatically However if colors in the printouts are misaligned or if the alignment page does not print correctly when you install a new print cartridge use the following procedure to align the print cartridge 1 Press Menu 2 Select Tools then press OK 3 Select Align cartridge then press OK 40 HP Photosmart 380 series 4 A message appears on the printer screen reminding you to load plain paper Load paper so the printer can print a calibration page Use plain paper or index cards to conserve photo paper 5 Press OK to begin aligning the print cartridge When the printer finishes aligning the cartridge it prints an alignment page to confirm that the alignment was successful EI HP Photosmart The check marks verify that the print cartridge is installed correctly and functioning properly Ifan x appears to the left of a
47. hone call the appropriate support phone number for your location Standard phone company charges apply North America Call 1 800 HP INVENT 1 800 474 6836 U S phone support is available in both English and Spanish languages 24 hours a day 7 days a week days and hours of support may change without notice This service is free during the warranty period A fee may apply outside the warranty period HP Photosmart 380 series User s Guide 61 Chapter 8 Western Europe Customers in Austria Belgium Denmark Spain France Germany Ireland Italy Netherlands Norway Portugal Finland Sweden Switzerland and the United Kingdom should go to www hp com support to access phone support numbers in their country region Other countries regions See the list of support telephone numbers inside the front cover of this guide Placing a call Call HP Customer Care while you are near the computer and printer Be prepared to provide the following information e Printer model number located on the front of the printer e Printer serial number located on the bottom of the printer e Computer operating system e Version of printer driver Windows PC To see the printer driver version right click the HP icon in the Windows taskbar and select About A Macintosh To see the printer driver version use the Print dialog box e Messages displayed on the printer screen or on the computer monitor e Answers to the following questions Ha
48. iPod or access the print cartridge area HP Photosmart 380 series Inside front of printer 1 In tray Load paper here 2 In tray extender Pull out to support paper 3 Paper width guide Move to the width of the current paper to position the paper properly 4 Camera port Connect a PictBridge digital camera the optional HP Bluetooth wireless printer adapter or an HP iPod 5 Memory card slots Insert memory cards into these slots See Inserting memory cards 6 Print cartridge door Open to insert or remove a print cartridge See Inserting print cartridges 7 Out tray open The printer deposits printed photos here Rear of printer 1 USB port Use this port to connect the printer to a computer or to an HP direct printing digital camera 2 Power cord connection Connect the power cord here HP Photosmart 380 series User s Guide Chapter 1 Indicator lights 1 Memory Card light This light is solid green when the printer is ready for memory card insertion or removal It is green and flashing when the memory card is being accessed See Inserting memory cards On light This light is solid green when the printer is on It is green and flashing when the printer is busy and it is red and flashing when the printer requires attention HP Photosmart 380 series Control panel Menu Press to access the printer m
49. idge for your project The cartridge numbers you can use with this printer vary by country region and appear on the back cover of this printed guide HP Vivera Inks deliver true to life photo quality and exceptional fade resistance resulting in vivid colors that last HP Vivera Inks are specially formulated and scientifically tested for quality purity and fade resistance 16 HP Photosmart 380 series For optimum printing results HP recommends using only genuine HP print cartridges Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results time after time Use the best print cartridge for the job To print Insert this print cartridge in the cartridge cradle Full color photos HP Tri color 7 ml HP Tri color 14 ml Black and white photos HP Gray Photo Sepia or antique photos HP Tri color 7 ml HP Tri color 14 ml Text and colored line drawings HP Tri color 7 ml HP Tri color 14 ml Caution Check that you are using the correct print cartridge HP cannot guarantee the quality or reliability of non HP ink Printer service or repairs required as a result of printer failure or damage attributable to the use of non HP ink will not be covered under the limited warranty For best print quality HP recommends that you install all retail print cartridges before the date stamped on the box Insert or replace the print cartridge
50. ing 24 zooming 28 PictBridge cameras 31 preferences 12 67 print cartridges aligning 40 choosing 17 cleaning 39 ink level checking 17 inserting 17 replacing 17 storing 18 42 testing 40 printer accessories 9 42 cleaning 39 connecting 35 documentation 3 error messages 53 menu 10 parts 4 power problems 47 specifications 57 storing 41 transporting 42 printing from cameras 31 from computer 3 from memory cards 31 help 12 in panoramic mode 25 27 multiple copies 25 multiple photos 25 new photos 25 panoramic photos 11 passport photos 11 photo index 24 photo stickers photos 31 range of photos 25 selecting layout 31 testpage 40 thumbnails 24 without computer 23 11 28 Q quality photo paper 42 photos 30 print 31 printing testpage 40 troubleshooting 51 R red eye removal 30 removing memory cards 21 replacing print cartridges 17 68 S Z saving photos to computer 35 zooming Secure Digital 19 9 up view 24 sepia tones 28 and cropping 28 SmartFocus 30 SmartMedia 19 software installing 63 specifications 57 storing photo paper 42 print cartridges printer 41 system requirements 57 18 42 T test page 40 thumbnails printing 24 TIFF file format 19 transporting printer trays paper 4 troubleshooting Bluetooth 51 error messages 53 flashing lights 45 HP Customer Care 61 paper problems 49 power problems 47 quality problems 51 9 42 U USB connection type 35 port 4 specifications 5
51. inter does not reset and the control panel buttons still do not respond go to www hp com support or contact HP Customer Care The printer does not find and display the photos on my memory card Solution 46 Turn off the printer HP Photosmart 380 series If the optional HP Photosmart Internal Battery is not installed in the printer unplug the printer power cord Wait about 10 seconds then plug the power cord back in Turn on the printer If the optional HP Photosmart Internal Battery is installed in the printer unplug the printer power cord if it is plugged in Open the battery compartment cover and remove the battery Wait about 10 seconds then reinstall the battery If desired plug in the power cord Turn on the printer e The memory card may contain file types the printer cannot read directly from the memory card Savethe photos to a computer then print them from the computer For more information see the documentation that came with the camera and the onscreen HP Photosmart Printer Help The next time you take photos set the digital camera to save them in a file format the printer can read directly from the memory card For a list of supported file formats see Specifications For instructions on setting the digital camera to save photos in specific file formats see the documentation that came with the camera The printer is plugged in but it will not turn on Solution e The printer may have drawn t
52. ls then press OK 3 Select Slide Show then press OK Press OK to pause or resume a slide show Press Cancel to stop the slide show Using a photo index 1 Press Menu A photo index shows thumbnail views 2 SelectPrint Options then press OK 3 Select Print Index Page then and index numbers for all the photos on a memory card 2000 maximum You can use the index numbers to print specific photos or a range of photos Use an index card instead of photo paper to cut costs when printing a photo index press OK Selecting photos to print You select the photos you want to print by using the printer control panel If you want to Do this Print one photo T 2 Insert a memory card and view photos Press Print to print the photo displayed on the printer screen using the current layout Print more than one copy of a photo Insert a memory card and view photos Press OK once for each copy of the current photo you want to print Press Cancel to decrease the number of copies by one Press Print Print several photos e Insert a memory card and view photos Press OK to select each photo you want to print Press Print Print a continuous range of photos Ig mo m Insert a memory card Press Menu Select Print Options then press OK Select Print Range then press OK HP Photosmart 380 series User s Guide 25 Chapter 3 continued If you want to Do this
53. mpULer eror tre tt inet 23 Getting your photos from camera to printer ssse 23 Deciding which photos to print esssseeem em 24 Selecting PMOTOS tO pili eeed oro ee read 25 Getling Creative eU 28 Improving the quality of your photos ssse mem 30 Printing your photos en een 31 Selecting a layolut ioi i nie ties n e rete tenes 31 Setting print qualiby en einen 31 Selecting a print method een 31 4 Getting conneefed u 4 een 35 Connecting toother devices intel td eee gri rea 35 Connecting through HP Instant Share esse 37 5 Maintaining and transporting the printer eener 39 Cleaning and maintaining the printer see nennen 39 Cleaning the outside of the printer ss m 39 Automatically cleaning the print cartridge s 39 Printing a test page u u u nennen 40 Aligning the print cartridge eoi iren etes 40 Storing the printer and print cartridges ss 41 Storing the sprinter ua kei ie 41 Storing the print cartridges ssns mem 42 Maintaining the quality of photo paper ooo eee eect me 42 Stonng photo Paper aan 42 Handling photo paper u e een 42 Transporting theipfinten an 2er 42 6 Troubleshoofing ss 45 Printer hardware problems eee nnn nennen ne three then 45 Printing problems c
54. mpanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein The Hewlett Packard Development Company shall not be liable for incidental or consequential damages in connection with or arising out of the furnishing performance or use of this document and the program material which it describes Trademarks HP the HP logo and Photosmart are property of Hewlett Packard Development Company L P The Secure Digital logo is a trademark of the SD Association Microsoft and Windows are registered trademarks of Microsoft Corporation CompactFlash CF and the CF logo are trademarks of the CompactFlash Association CFA Memory Stick Memory Stick Duo Memory Stick PRO and Memory Stick PRO Duo are trademarks or registered trademarks of Sony Corporation MultiMediaCard is a trademark of Infineon Technologies AG of Germany and is licensed to the MMCA MultiMediaCard Association xD Picture Card is a trademark of Fuji Photo Film Co Ltd Toshiba Corporation and Olympus Optical Co Ltd Mac the Mac logo and Macintosh are registered trademarks of Apple Computer Inc The Bluetooth word mark and logos are owned by the Bluetooth SIG Inc and any use of such marks by Hewlett Packard Company is under license PictBridge and the PictBridge logo are trademarks of the Camera amp Imaging Pr
55. nserting a memory card Loading paper Learn how to choose the right paper for your print job and how to load it into the In tray for printing Choosing the right paper For a list of available HP designed inkjet paper or to purchase supplies go to e www hpshopping com U S e www hp com go supplies Europe e www hp com jp supply inkjet Japan e www hp com paper Asia Pacific To get the best results from the printer choose from these high quality HP photo papers To print Use this paper High quality long lasting prints and HP Premium Plus photo paper enlargements Medium to high resolution images from HP Premium photo paper scanners and digital cameras Casual and business photos HP photo paper HP Everyday photo paper vibrant for years to come For more detailed information on this subject visit the HP web site Go to www hp com support select your country region and your language then type HP Photosmart 380 in the product name search box Press Enter and then select the HP Photosmart 380 series printer In the Question or keywords search box enter light fastness or permanenc and then press Enter Click the topic you want to review ET Note HP designs its photo papers to resist fading so your photos remain To keep your paper in good condition for printing e Store the photo paper in its original packaging or in a resealable plastic bag e Keep the paper flat in a cool dry place If the corner
56. ny of the bars align the print cartridge again If the x still appears replace the print cartridge Storing the printer and print cartridges Protect the printer and print cartridges by storing them properly when you are not using them Storing the printer The printer is built to withstand long or short periods of inactivity e Close the In and Out tray doors and push the printer screen down into the flat position when the printer is not in use e Store the printer indoors out of direct sunlight in a place without temperature extremes e If the printer and print cartridge have not been used for one month or more clean the print cartridge before printing For more information see Automatically cleaning the print cartridge HP Photosmart 380 series User s Guide 41 Chapter 5 Storing the print cartridges When you store or transport the printer always leave the active print cartridge inside the printer The printer stores the print cartridge in a protective cap during the power down cycle Caution Make sure the printer completes its power down cycle before you unplug the power cord or remove the internal battery This allows the printer to store the print cartridge properly Follow these tips to help maintain HP print cartridges and ensure consistent print quality e When you remove a print cartridge from the printer store it in a print cartridge protector to prevent the ink from drying out In some countries regions th
57. o SRGB if Adobe RGB is not available Borderless Select to turn borderless printing On default or Off When borderless printing is turned off all pages print with a narrow white border around the outside edges of the paper After printing Select to change whether selected photos are deselected after printing Always default Never or Ask Passport photo mode Select to turn passport photo mode On or Off default Select size Passport mode tells the printer to print all selected photos in the selected passport photo size A separate page is printed for each selected photo Each printed page contains the number of photos of the selected size that will fit on the page Preview animation Select to turn preview animation On default or Off Select Off to bypass printer screen animations Video enhancement Select to turn video enhancement On or Off default Restore defaults Select to restore printer defaults Yes or No Selecting Yes restores the original factory preferences Language Select to change the language or country region setting Choose from Select language and Select country region HP Photosmart 380 series User s Guide 13 Chapter 1 14 HP Photosmart 380 series 2 Getting ready to print Before you can begin printing there are three easy procedures you should become familiar with e Loading paper e Inserting print cartridges e Inserting memory cards You must load paper and insert a print cartridge before i
58. o a second level cleaning choose Yes or No If you choose Yes another cleaning cycle will be completed Next you ll be asked if you want to continue to a third level cleaning choose Yes or No Align cartridge Select to align the print cartridge Bluetooth Device address Some devices with Bluetooth wireless technology require you to enter the address of the device they are trying to locate This menu option shows the device address Device name You can select a device name for the printer that appears on other devices with Bluetooth wireless technology when they locate the printer Passkey You can assign a Bluetooth numerical passkey to the printer The default passkey is 0000 When the Security level is set to High see Security level later in this table users of devices with Bluetooth wireless technology must enter this passkey before they can print Visibility You can set the Bluetooth equipped printer to be visible or invisible to other devices with Bluetooth wireless technology by changing this visibility option Select Visible to all or Not visible When Not visible is selected only devices that know the device address can print to it Security level Select Low default or High The Low setting does not require users of other devices with Bluetooth wireless technology to enter the printer passkey The High setting does require users of other devices with Bluetooth wireless technology to enter the printer passkey Reset Bluetoo
59. oducts Association CIPA Other brands and their products are trademarks or registered trademarks of their respective holders The embedded software in the printer is based in part on the work of the Independent JPEG Group The copyrights to certain photos within this document are retained by the original owners Regulatory model identification number VCVRA 0508 For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is VCVRA 0508 This regulatory number should not be confused with the marketing name HP Photosmart 380 series printer or product number Q63874 Safety information Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock Warning To prevent fire or A shock hazard do not expose this product to rain or any type of moisture e Read and understand the setup instructions that came in the box with the printer Use only a grounded electrical outlet when connecting the unit to a power source If you do not know whether the outlet is grounded check with a qualified electrician e Observe all warnings and instructions marked on the product e Unplug this product from wall outlets before cleaning e Do not install or use this product near water or when you are wet e Install the product securely on a stable surface e Install the product in a protected loca
60. on the left Metal contacts face down 20 HP Photosmart 380 series continued Memory card How to insert the memory card Memory Stick e Angled corner is on the left e Metal contacts face down e Ifyou are using a Memory Stick Duo or Memory Stick PRO Duo card attach the adapter that came with the card before you insert the card into the printer xD Picture Card e Curved side of the card points toward you e Metal contacts face down Removing a memory card Wait until the Memory Card light stops flashing then gently pull the memory card to remove it from the printer ras Caution Do not pull out a memory card while the Memory Card light is flashing A flashing light means that the printer is accessing the memory card Removing a memory card while it is being accessed may damage the printer and the memory card or corrupt the information on the memory card HP Photosmart 380 series User s Guide 21 Chapter 2 22 HP Photosmart 380 series 3 Printing without a computer The HP Photosmart 380 series printer lets you print amazing photos without even going near a computer After setting up the printer using the setup instructions that came in the box with the printer refer to these steps for start to finish printing Getting your photos from camera to printer Use these steps for start to finish printing in minutes Step 1 Insert a memory card See Ins
61. ons on how to print from a video clip see Selecting photos to print Print range Choose from Select beginning of range and Select end of range Print index page Select to print an index page of all photos on the memory card inserted in the printer Panoramic photos Select to turn panoramic printing On or Off default Select On to print all selected photos with a 3 1 aspect ratio load 4 x 12 inch 10 x 30 cm paper before printing When a photo is selected a green crop box shows the area to be printed Other Print Options menu choices will be disabled when this option is turned on Select Off to print with a normal 3 2 aspect ratio Panoramic printing mode is not supported when printing directly from a PictBridge camera with a USB cable Photo stickers Select to turn sticker printing On or Off default Select On to print 16 photos per page load special sticker media if desired Other Print Options menu choices will be disabled when this option is turned on Select Off to print using one of the normal layout options Print passport photos Select to turn passport printing On or Off default Select size Passport printing tells the printer to print all selected photos in the selected passport photo size A separate page is printed for each selected photo Each printed page contains the number of photos of the selected size that will fit on the page Other Print Options menu choices will be disabled when this option is turned on Remove r
62. oo much power If the optional HP Photosmart Internal Battery is not installed in the printer unplug the printer power cord Wait about 10 seconds then plug the power cord back in Turn on the printer If the optional HP Photosmart Internal Battery is installed in the printer unplug the printer power cord if it is plugged in Open the battery compartment cover and remove the battery Wait about 10 seconds then reinstall the battery If desired plug in the power cord Turn on the printer e The printer may be plugged into a power strip that is turned off Turn on the power strip then turn on the printer The optional HP Photosmart Internal Battery is installed in the printer but the printer will not turn on using battery power Solution e The battery may need to be charged Plug in the printer power cord to charge the battery The On light flashes green to indicate that the battery is charging e Ifthe battery is charged try removing and reinstalling the battery HP Photosmart 380 series User s Guide 47 Chapter 6 The optional HP Photosmart Internal Battery is installed in the printer but it will not charge Solution e Open the battery compartment cover Remove the battery and reinstall it For more information on how to install the battery see the documentation that came with the battery e Checkthat the printer power cord is securely connected to both the printer and the power source When the printer is turned off
63. photos from the xD card to a secure location such as your computer s hard drive 54 HP Photosmart 380 series Solution e Reinsert the xD memory card into your camera and turn on the camera In most cases the camera automatically makes the necessary changes e Reformat the xD memory card See the documentation that came with your camera for instructions on reformatting the memory card Note that this process erases the pictures currently saved to your memory card To save these pictures transfer them to the computer before reformatting the memory card Once you reformat the memory card transfer those photos back to the memory card using the computer HP Photosmart 380 series User s Guide 55 Chapter 6 56 HP Photosmart 380 series 1 Specifications This section lists the minimum system requirements for installing the HP Photosmart printer software and provides selected printer specifications System requirements Component Windows PC minimum Macintosh minimum Operating system Microsoft Windows 98 Mac OS X 10 2 3 2000 Professional ME through 10 3 x XP Home and XP Professional Processor Intel Pentium II or G3 or greater equivalent or higher RAM 64 MB 128 MB Mac OS X 10 2 3 through recommended 10 3 x 128 MB Free disk space 500 MB 150 MB Video display 800 x 600 16 bit or higher 800 x 600 16 bit or higher CD ROM drive 4x 4x Connectivity USB Microsoft Windows USB Mac OS
64. print and share photos with family and friends 42 HP Photosmart 380 series To make it even easier to print on the go you can purchase these accessories HP Photosmart Internal Battery Power the printer with a rechargeable battery so you can print anywhere HP Photosmart Automobile DC Adapter Power the printer from the cigarette lighter in a car HP Photosmart Carrying Case for compact photo printers Carry the printer and printing supplies together in this convenient travel case To transport the printer 1 2 3 4 Turn off the printer Remove any memory cards from the memory card slots Remove all paper from the In and Out trays then close the In and Out tray doors Push the printer screen down into the flat position m d Note Make sure the printer completes its power down cycle before you EA unplug the power cord This allows the printer to store the print cartridge properly Unplug the power cord If the printer is connected to a computer disconnect the USB cable from the computer Always carry the printer upright ET Note Do not remove the print cartridge when transporting the printer Make sure to bring the following items with you Paper Power cord Digital camera or a memory card containing photos Extra print cartridges if you plan to print a lot of photos Optional printer accessories you plan to use such as the battery DC adapter or HP Bluetooth wireless printer adapter If you are going to
65. puter connecting to printer 35 installing software 63 printing from 3 system requirements 57 control panel 7 cropping photos 28 D date and time stamps 28 digital cameras See cameras documentation guides 3 onscreen Printer Help 3 setup instructions 3 documentation printer 3 E e mailing photos 37 error messages 53 F file formats supported framing photos 28 19 57 H help See troubleshooting help onscreen 3 HP Customer Care 61 HP direct printing digital cameras 31 HP Instant Share 35 37 HP iPod how to print photos from 32 HP Vivera Inks 16 l ink cartridges See print cartridges ink level checking 8 17 40 inserting memory cards 19 print cartridges 17 J JPEG file formats 19 layout selecting 31 loading paper 16 HP Photosmart 380 series User s Guide M memory cards inserting 19 printing from 31 removing 21 supported types 19 Memory Sticks 19 menu printer 10 Microdrive 19 MPEG 1 file format 19 MultiMediaCard 19 Oo onscreen Help 3 P panoramic mode 27 paper buying and choosing 15 loading 16 maintaining 15 42 specifications 57 trays 4 troubleshooting 49 paper jams 50 photo stickers 28 photos antique coloration 28 cropping 28 date and time stamp 28 e mailing 37 framing 28 improving quality 30 index 24 print cartridges choosing 17 printing 31 red eye removal 30 saving to computer 35 selecting for print 25 sepiatones 28 slide show 24 supported file formats 19 view
66. r tampered with Accessories 1 year Printer peripheral hardware see the following for details 1 year A Extent of limited warranty B 1 Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be uninterrupted or error free HP s limited warranty covers only those defects that arise as a result of normal use of the product and does not cover any other problems including those that arise as a result of a Improper maintenance or modification b Software media parts or supplies not provided or supported by HP c Operation outside the product s specifications d Unauthorized modification or misuse For HP printer products the use of a non HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of a non HP or refilled ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage If HP receives during the applicable warranty period notice of
67. ral shots together into one photo before saving the photo to a memory card Then save the photo to a memory card and use the steps below to turn on panoramic mode Panoramic mode prints the selected photo with a 3 1 aspect ratio e Select any photo Select one or more photos on a memory card and use the steps below to turn on panoramic mode Panoramic mode prints the selected photos with a 3 1 aspect ratio 1 If there is a memory card in the printer remove it 2 Press Menu to access the printer menu 3 Select Print options then press OK 4 Select Panoramic photos then press OK Select On then press OK Load 10 x 30 cm 4 x 12 inch paper Insert a memory card that contains one or more photos you want to noo HP Photosmart 380 series User s Guide 27 Chapter 3 continued If you want to Do this 3 print in panoramic mode A crop box on the printer screen shows the portion of the displayed photo to be printed 3 1 aspect ratio The higher the original resolution of the displayed photo the better it will look when printed in panoramic mode 8 Select one or more panoramic photos 9 Press Print 10 When you are finished printing or select any photo to print in panoramic photos turn off panoramic mode panoramic mode to continue printing with a normal 3 2 aspect ratio To turn off panoramic mode repeat steps 1 through 4 and then select Off and press OK Print photo stickers
68. rinter appear on the back cover of the printed HP Photosmart 380 series User s Guide If you have already used the printer several times you can find the cartridge numbers in the printer software For more information see Inserting print cartridges USB support Microsoft Windows 98 2000 Professional ME XP Home and XP Professional Mac OS X 10 2 3 through 10 3 x HP recommends that the USB cable be less than 3 meters 10 feet in length Video file formats Motion JPEG AVI Motion JPEG QuickTime MPEG 1 HP Photosmart 380 series User s Guide 59 Chapter 7 continued Category Specifications Power supply model number HP Part 0957 2121 North America 100 240 V AC x 10 50 60 Hz 3 Hz HP Part 0957 2120 Rest of world 100 240 V AC x 10 50 60 Hz 3 Hz 60 HP Photosmart 380 series 8 HP Customer Care ET Note The name of HP s support services may vary by country region If you have a problem follow these steps 1 Check the documentation that came with the printer Setup Guide The HP Photosmart 380 series printer comes with setup instructions that explain how to set up the printer User s Guide The HP Photosmart 380 series User s Guide is the book you are reading This book describes the basic features of the printer explains how to use the printer without connecting a computer and contains hardware troubleshooting information HP Photosmart Printer Help The on
69. s curl place the paper in a plastic bag and gently bend it in the opposite direction until it lies flat e Hold photo paper by the edges to avoid smears HP Photosmart 380 series User s Guide 15 Chapter 2 Loading your paper Paper loading tips e You can print photos on photo paper index cards L size cards or Hagaki cards e Before loading paper slide out the paper width guide to make room for the paper e Loadonly one type and size of paper at a time Do not mix paper types or sizes in the In tray Paper type How to load 10 x 15 cm 4 x 6 inch photo paper Index cards L size cards e Hagaki cards e Panorama photo paper e Avery photo Sticker paper 1 Open the In tray and pull out the In tray extender Load up to 20 sheets of paper with the print side or glossy side facing towards you When loading push the paper down firmly until it stops If you are using tabbed paper insert it so the tabbed end feeds in last Note If you are using panorama paper only load up to 10 sheets If you are using Avery photo sticker paper only load 1 sheet at a time Adjust the paper width guide to fit close to the edge of the paper without bending the paper Open the Out tray to prepare for printing In tray Paper width guide _ Out tray Inserting print cartridges HP provides different types of print cartridges so you can choose the best cartr
70. screen HP Photosmart Printer Help describes how to use the printer with a computer and contains software troubleshooting information 2 If you are unable to solve the problem using the information in the documentation visit www hp com support to do the following Access online support pages Send HP an e mail message for answers to your questions Connect with an HP technician by using online chat Check for software updates Support options and availability vary by product country region and language 3 For Europe only Contact your local point of purchase If the printer has a hardware failure you will be asked to bring the printer to where you purchased it Service is free during the printer limited warranty period After the warranty period you will be quoted a service charge 4 Ifyou are unable to solve the problem using the onscreen Printer Help or HP web sites call HP Customer Care using the number for your country region For a list of country region phone numbers see inside the front cover of this guide HP Customer Care by phone While the printer is under warranty you can obtain free phone support For more information see HP Warranty or go to www hp com support to check the duration of your free support After the free phone support period you can obtain help from HP at an additional cost Contact your HP dealer or call the support phone number for your country region for support options To receive HP support by p
71. sthe situation you are calling about happened before Can you recreate the situation Did you install any new hardware or software on your computer around the time that the situation occurred Return to HP repair service North America only HP will arrange to have your product picked up and delivered to an HP Central Repair Center We pay for the round trip shipping and handling This service is free for the duration of the hardware warranty period This service is available in North America only Additional warranty options 62 Extended service plans are available for the printer at additional costs Go to www hp com support select your country region and language then explore the services and warranty area for information about the extended service plans HP Photosmart 380 series A Installing the software The printer comes with optional software you can install on a computer After using the setup instructions that came in the box with the printer to set up the printer hardware use the instructions below to install the software Install the printer software Windows users Macintosh users Important Do not connect the USB cable until you are prompted Note During software installation you are asked to choose from different installation options Refer to the table below this one to learn what software and features are provided with each different option 1 Insert the HP Photosmart CD into your computer
72. th optionsSelect Yes or No default to reset the Bluetooth options to their factory settings Help Printing Tips I Select to read about the auto image enhancement features of the printer Printing Tips Il Select to read tips that can help you obtain the best possible prints Panoramic photos Select to read about printing panoramic photos Photo stickers Select to read about printing photo stickers Memory cards Select to read about using memory cards Cartridges Select to read about using print cartridges Loading paper Select to read about loading paper Clearing paper jams Select to read about removing a paper jam PictBridge cameras Select to read about using PictBridge cameras with the printer Traveling with the printer Select to read tips about taking the printer on the road Getting assistance Select to read how to obtain help with the printer Preferences Smart focus Select On default or Off This setting improves blurred photos Adaptive lighting Select On default or Off This setting improves lighting and contrast Auto remove red eye Select to remove red eye HP Photosmart 380 series Date time Select to show a date time stamp on your printed photos Select Date time Date only or Off default Colorspace Select to choose a colorspace Select Adobe RGB sRGB or Auto select default The Auto select default tells the printer to use the Adobe RGB colorspace if available The printer defaults t
73. the On light flashes green to indicate that the battery is charging e Turnon the printer The battery charging icon a lightning bolt flashes above the battery icon on the printer screen to indicate that the battery is charging e An empty battery should fully charge in approximately four hours when the printer is not in use If the battery still does not charge replace it The optional HP Photosmart Internal Battery low power warning appears plug the optional HP Photosmart Automobile DC Adapter into the printer but the printer does not recognize the new power source Solution e Turn the printer off before you plug the adapter into the printer e Plug the adapter into the printer e Turn the printer on The printer makes noises when turn it on or starts making noises on its own after it has been sitting unused for a while Solution The printer may make noises after long periods of inactivity approximately 2 weeks or when its power supply has been interrupted and then restored This is normal operation the printer is performing an automatic maintenance procedure to ensure that it produces the best quality output Printing problems Before contacting HP Customer Care read this section for troubleshooting tips or go to the online support services at www hp com support The printer does not print borderless photos when print from the control panel Cause The borderless printing option may be turned off Solution
74. tion where no one can step on or trip over the power cord and where the power cord will not be damaged e If the product does not operate normally see the troubleshooting information in the onscreen HP Photosmart Printer Help e There are no operator serviceable parts inside Refer servicing to qualified service personnel e Use in a well ventilated area Environmental statements Hewlett Packard Company is committed to providing quality products in an environmentally sound manner Protecting the environment This printer has been designed with several attributes to minimize impact on our environment For more information go to HP s Commitment to the Environment web site at www hp com hpinfo globalcitizenship environment Ozone production This product generates no appreciable ozone gas O Paper use This product is suited for the use of recycled paper according to DIN 19309 Plastics Plastic parts over 24 grams 0 88 ounces are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the printer life Material safety data sheets Material Safety Data Sheets MSDS can be obtained from the HP web site at www hp com go msds Customers without Internet access should contact HP Customer Care Recycling program HP offers an increasing number of product return and recycling programs in many countries and partners with some of the lar
75. turned on it is busy processing information Wait for it to finish e Ifthe printer is turned off and the optional HP Photosmart Internal Battery is installed the battery is charging The On light is flashing red Cause The printer requires attention Try the following solutions Solution e Check the printer screen for instructions If you have a digital camera connected to the printer check the camera screen for instructions If the printer is connected to a computer check the computer monitor for instructions e Turn off the printer If the optional HP Photosmart Internal Battery is not installed in the printer unplug the printer power cord Wait about 10 seconds then plug the power cord back in Turn on the printer If the optional HP Photosmart Internal Battery is installed in the printer unplug the printer power cord if it is plugged in Open the battery compartment cover and remove the battery Wait about 10 seconds then reinstall the battery If desired plug in the power cord Turn on the printer HP Photosmart 380 series User s Guide 45 Chapter 6 The On light flashed amber briefly after turned the printer off Solution This is a normal part of the power down process It does not indicate a problem with the printer The On light is flashing amber Cause A printer error has occurred Try the following solutions Solution Check the printer screen for instructions If you have a digital camera conne
76. ul interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help LED indicator statement The display LEDs meet the requirements of EN 60825 1 AFZAL AUZ BR 2171 HaSecos Areas we FZANANNE mE VE ASA QS LIC COMBS ARUBRAESERRSSEMARBA VCCI DH IEI lt AFRBHHRBM ER TH IDEE SERHTERTFAIE ZEMELTUIEFH IDEENFIFPTLEISTRERSHELT BRARENZEREHBEZZIERITFTLIENDSUETF BORVHAR TETELULMURLDELTFEL duct MHA S 7 RA Pe BVP SV AA Sav 72 ERU RIS HORE CEREAL
77. ut using HP Instant Share HP Photosmart 380 series User s Guide 37 Chapter 4 38 HP Photosmart 380 series 5 Maintaining and transporting the printer The HP Photosmart 380 series printer requires very little maintenance Follow the guidelines in this chapter to extend the life span of the printer and printing supplies and to ensure that the photos you print are always of the highest quality Cleaning and maintaining the printer Keep the printer and print cartridges clean and well maintained using the simple procedures in this section Cleaning the outside of the printer 1 2 3 Turn off the printer then disconnect the power cord from the back of the printer If you installed the optional HP Photosmart Internal Battery in the printer remove it then close the battery compartment door Wipe the outside of the printer with a soft cloth that has been lightly moistened with water Caution 1 Do not use any type of cleaning solution Household cleaners and detergents may damage the printer finish Caution 2 Do not clean the interior of the printer Keep all fluids away from the interior Automatically cleaning the print cartridge If you notice white lines or single color streaks on the photos you print the print cartridge may need to be cleaned Do not clean the cartridge more often than necessary since cleaning uses up ink 1 2 3 4 a Press Menu Select Tools then press OK Select Clean cartridge th
78. vel may be set to High Change this setting to Low as follows Press Menu to display the printer menu Select Bluetooth then press OK Select Security level then press OK Select Low then press OK e The Passkey PIN that the device with Bluetooth wireless technology is using for the printer may be incorrect Make sure the correct Passkey for the printer is entered in the device with Bluetooth wireless technology e You may be too far from the printer Move the device with Bluetooth wireless technology closer to the printer The maximum recommended distance between the device with Bluetooth wireless technology and the printer is 10 meters 30 feet No page came out of the printer Solution The printer may not recognize the type of file sent by the device with Bluetooth wireless technology For a list of the file formats that the printer supports see Specifications Print quality is poor Solution The photo you printed may be low resolution For better results in the future set the digital camera to a higher resolution Be aware that photos taken with VGA resolution cameras such as those found in wireless phones may not have high enough resolution to produce a high quality print The photo printed with borders Solution The printing application installed on your device with Bluetooth wireless technology may not support borderless printing Contact the vendor of the device or go to their support web site to

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