Conserve FAQs - Reliant Energy
Contents
1. 1 5m above the floor in a frequently used room e Do notinstall in locations near appliances or devices that affect the local temperature such as televisions lamps or dryers e Avoid areas that are exposed large temperature variances such as direct sunlight near an AC unit above or below auxiliary heat and air vents and drafts from windows e Be aware of what is on the other side of the wall the thermostat is being installed on Do not install on walls adjacent to unheated rooms stoves or housing hot water pipes FAQs 5 reliant Thermostat an NRG company e Damp areas will not only affect the humidity reading of your thermostat but could lead to corrosion shortening the life of your thermostat e Avoid areas with poor air circulation such as corners and behind open doors Wait until construction and painting are finished before installing What do the R RH and or RC wires on my thermostat actually do Refer to the table below R Connects the HVAC RC Connects the cooling RH Connects your heating transformer to the system transformer to system transformer to Less thermostat and provides the thermostat The the thermostat The common power to the heating RC terminal provides RH terminal provides designations system cooling system power to the cooling power to the heating include V and or fan when the circuit when the air circuit when the heating and VR on heating cooling or fan co2. Reliant Connect app supports iOS and Android devices However our partner Alarm com also supports Blackberry and Windows Phone Apps for Blackberry and Windows Phone can be downloaded from Alarm com To download and install the Reliant Connect app visit the App Store or Google Play Can the app be used ona tablet Yes iPads and Android tablets will run the apps Does the app allow me to control everything can control from the website on my mobile device too Yes however you cannot set up smart plug or heating and cooling schedules from the app Schedules and rules can be set up through the web portal FAQs 7
3. FAOL Conserve package Gateway Range Extender Smart Plug l Thermostat 7 1 Website reliant App and Mobile Devices an NRG company FAQs reliant Gateway an NRG company Can I have someone install my system for me Ifyou are concerned about any aspect of the installation of your devices or just want someone else to install it professional installation is available Call 1 844 295 5556 for more information How do I remove a device and re pair it with my network Occasionally a device will need to be removed from or re paired with the network If necessary follow the following procedure to un pair and re pair a device 1 Press and hold the add remove button on the back panel of the home gateway The the red light will begin blinking 2 While the red light on the gateway is blinking press the pairing button on the device to be removed from the network 3 When the device has been removed from the network the red light on the home gateway will remain lit 4 Follow the pairing instructions for that device What do the lights on the gateway indicate The green light gives the status of the gateway s Internet connection It should be lit If it is blinking quickly it indicates that the Ethernet cable could be disconnected IF it is blinking slowly it is establishing a connection to the Internet The yellow light only comes on when you are adding a device to the network When adding a device the yello
4. e Package Install Guide amp User Manual for instructions What are the advantages of using automated schedules for heating and cooling Scheduling heating and cooling saves money and conserves energy What are swing and overshoot The thermostat has two features for energy efficiency called Swing and Overshoot Swing allows the temperature in the home to rise slightly above the desired temperature before running the HVAC system on cool and slightly below the desired temperature when running on heat This is more energy efficient than running the HVAC system whenever the temperature in the home rises or falls even slightly above or below the set temperature Overshoot allows the HVAC system to run until slightly past the desired temperature either cool or warm This helps keep normal pressure in the HVAC system Both swing and overshoot are adjusted from the thermostat configuration page on the web portal The default settings for swing and overshoot are 5 degrees Can I mount my thermostat in a different location than my old thermostat Usually when replacing an old thermostat the new thermostat will be mounted in the same place as the old one If anew location is desired it will be necessary to move your HVAC control wiring New installations and relocation should follow the guidelines below to ensure the most accurate temperature reading and ease of use e Mount the thermostat on an inside wall approximately 5 ft
5. e pairing the device In rare circumstances the signal may become stuck at the gateway Give us a call at 1 844 295 5556 if your devices still are not visible on your web page How secure is the Z Wave network The Z Wave network protocol is well proven and is the standard across the home automation and security industry My router does not have any open ports Can l plug the gateway into an Ethernet switch or range extender Yes However the network created or passed through by your switch or range extender must have the same name and password as network set up by your router Range Extender Why doesn t my range extender appear in my equipment list on my web portal The range extender is not a controlled device All of the other devices listed on your web portal are controlled by the network The range extender only enhances the network itself Smart Plug Can a power strip be connected to the smart plug Yes but there are some limitations When using a power strip with the smart plug the devices plugged into the power strip must not exceed 600 watts Total load capacity for both outlets is 1800W What s the plug without the Z Wave label for The unmarked plug is a pass through plug that is not controlled by the smart plug or the network It simply provides an extra electrical outlet FAQs 3 reliant Smart Plug an NRG company What happens if power is interrupted Will the lights come back on Your smart p
6. ing on your home construction and type of heating air conditioning If the HVAC control wires are not connected correctly to the thermostat damage to the thermostat and the HVAC system can occur Therefore we recommend labeling the control wires before they are disconnected from the old thermostat as well as taking a picture of the HVAC control wiring before disconnection and or writing down the color connector combinations as added documentation of the installation Why does the thermostat need batteries The batteries in the thermostat are there to maintain the connection with the network The batteries also keep settings saved when the thermostat is not connected to a C common wire that provides power to the thermostat itself FAQs 4 reliant Thermostat NRE Cay Can lithium AA batteries be used in the thermostat Alkaline batteries are recommended to ensure consistent performance of the thermostat l have a multistage heating and cooling system along with a water heater connected to my current thermostat Will the thermostat be able to control all that equipment The thermostat is compatible with a wide variety of HVAC and accessory equipment but there are a few things it can t do Consult the Thermostat Incompatibility List for more information Are any preset heating or cooling schedules provided Yes From the web portal you can set up customized heating and cooling schedules for your home See the Conserv
7. lug will return to the most recent settings when power is restored If the light was on it will come back on when the power is restored Is there a way to have my lights come on automatically Yes Log into to the web portal select the Rules tab and click Add a Schedule under Scheduled Automation Select the lights or groups of lights to automatically operate then select the schedule parameters Be sure to click Save to send the schedule through the network to the smart plugs For more information on setting up schedules refer to the Conserve Package Install Guide amp User Manual What other benefits does the smart plug provide besides automating my lights or devices Once your smart plugs have been added to the network they will also function as network range extenders Even if they re not used to turn attached devices on or off remotely they will improve network signal strength as long as they are plugged in Thermostat Why can t the old thermostat just be switched off and pulled off the wall The thermostat does not usually have high voltage wires running to it but the AC compressor and fan motor are two of the highest electrical load items in the home Should either one be energized while there is no thermostat connected serious damage to the HVAC system could result Why is it so important to label the wires on the old thermostat There are multiple possible wiring configurations for HVAC controls depend
8. nditioning is switched system is switched some York circuits are switched on on If both RC and RH on If both RC and RH and Trane Most HVAC systems terminals are connected terminals are connected systems are powered by a single the HVAC system has the HVAC system has 24 Volt AC transformer separate transformers separate transformers Systems that have separate for air conditioning and for air conditioning and heating and cooling heating heating transformers will have separate wires controlling each transformer RH and RC rather than a single R wire In the thermostat the RC and RH terminals are connected with a jumper and customers that only have a single R or RH but no RC wire wire should connect that R or RH wire to the RH terminal on the base plate Customers with separate RC and RH wires must remove the jumper before connecting their RC and RH wires FAQs l6 reliant Website an NRG company Why are there some tabs ona friend s page that don t appear on mine Each customer s web page is customized for his or her network features and options Your neighbor may have additional or different equipment or options Why aren t my Geo Services working Log into your account and confirm you have configured rules for your Geo Fence device Also confirm your smartphone or tablet s location services are turned on App and Mobile Devices Is there an app for a Windows phone How about a Blackberry The
9. w light will blink slowly for two minutes It will change to solid yellow after your device has been successfully added to the network The red light only comes on when you are removing a device from the network When removing a device the red light will blink slowly for two minutes It will change to solid red after your device has been successfully removed from the network The yellow and red lights will briefly flash when data is being communicated on the network If the yellow and red lights continue to blink simultaneously the gateway is in replicate mode It is unlikely that you will use this mode Press the Add Remove button again to exit replicate mode How long will the gateway stay in add or remove mode after I press the Add Remove button The gateway will remain in add mode or remove mode for two 2 minutes Why is the gateway necessary Can t the devices just connect directly to the broadband network Z Wave devices operate on a different frequency than a typical home wireless network The gateway allows them to connect to the Internet FAQs 2 reliant Gateway an NRG company I ve just paired a device but it still doesn t appear on my web portal or mobile app Try refreshing your mobile app or the web page It can take up to 5 minutes for your gateway to update the servers and it may take longer if you have a slow Internet connection If your devices do not appear after 5 minutes try un pairing and r
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