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friendlyway composer network services server
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1. friendlyway composer network services server User manual friendlyway composer network services Contents I Contents Welcome Why composer network services Support kh U N FF Introduction Getting started with metwork services osetecneeeencemeene cern S Heat Beate j j jj 4stimusavacasestindsavesuceuxdenmecnuiamaaeeasnratanteaneranlacaans 8 Administration and Maintenance Seremi Enen E ARa Content Management Syste sa ceeecreete ie eeece A ES Web Interface Overview Screenshots Terminals Terminal Locations Licenses Users Content Management Content Groups Content Packages How to Create new terminal Monitor terminals Create user account Distribute content to ET H 35 Greate tenmninakgroup GERRAN EOE A E EE 36 Add SOE existing oroup aeee dae E nie 37 Assim package T TH 38 2012 friendlyway AG friendlyway composer network services Welcome 1 1 Welcome Dear friendlyway user Thank you for choosing the friendlyway composer network services software The friendlyway composer 9 and friendlyway composer network services server is an all in one software product which generates and manages multimedia and digital signage content for kiosks and public displays The usage of popular file formats and enhanced usability allows an organization to implement modern displays technologies easy and quickly without additional IT and personnel effort
2. The friendlyway software covers requirements of a kiosk or display digital signage network starting with easy content management and scheduling and ending with content distribution and monitoring of kiosks or player stations We are looking forward to your feedback Please feel free to send us your opinion on the friendlyway composer network services functions and also your suggestions for further improvement You can contact us at software friendlyway com Your friendlyway team 2012 friendlyway AG friendlyway composer network services Why composer network services 2 2 Why composer network services Why do I need the friendlyway composer network services software e You have one or several terminals with friendlyway player software on the basis of Windows XP Windows Vista and Windows 7 compatible computer systems e You would like to arrange various types of contents independently flexibly and reliably to schedule automate and make them interactive e Moreover you are looking for a centralized service to monitor the state and functionality of your terminals For us there is no difference whether your display device is a terminal a TFT monitor a beamer or a plasma display It doesn t even matter that much if you are going to administrate one or fifty terminals The friendlyway offers the efficient solution The friendlyway composer network services a software package for content managemen
3. 2012 friendlyway AG friendlyway composer network services Web Interface 19 5 4 getting server address and the Display ID caster ID To create a new named connection click Create a new tag and specify the name of the connection the server and the account Named connections Name Server Account a Click to create the i named connection Apply to all terminals select this checkbox if you want to apply configuration changes to all terminals Click OK to apply the changes for the selected monitoring type OK Cancel Terminal Locations Each terminal has a definite location and the service personnel assigned to it The remote access to a terminal depends on its location i e phone number network address etc In the Terminallocations window you can view and manage the following e Terminal address e Service personell e Service person e Remote access Terminal locations Country lt Postal code Tag Terminal ID Location Tag Country Address dient2 1 Meeting Room 1000 Germany 85774 Unterf hring Terminal address Service personnel g Service person Remote access Terminal ID the unique identifier of the terminal Location the location of the terminal as defined by user e g Berlin Headquarters Tag the ID which will be used to identify the account at the caster server or at the displayDRIVE server Country the country where the terminal is installed Address th
4. The server computer must be reachable from the client stations The composer network services solution requires that the following ports are open Server computer Port 80 HTTP used to access the web console and to send the keep alive messages and files from client stations terminals to the server Client computer Port 5900 VNC used to get the remote control access from the administration console to the terminal Port 2036 used to send connect and reboot commands to the terminals Please check that your server address is available on the internet if you would like to access the administration console from internet or if your clients are located outside the closed network Please refer to your system administrator to get an open network address for the server computer or setup the port forwarding for port 80 3 Function overview This version of the composer network services software has the following functions Keep alive messaging from client to server Monitoring of CPU utilization memory usage disk usage and hanged applications on clients Display of client state via administration console 2012 friendlyway AG friendlyway composer network services Introduction 6 Mail or SMS notification of service person in case of a client fault Management and monitoring of client applications friendlyway player 9 Automatic restart of crashed or hanged up client application Desktop protectio
5. turned off terminals will be marked as out of order and failed terminals are also marked as such To disable screenshooting for the terminal set 0 Suppress application monitoring errors select this check box if you don t want to receive application error messages Suppress keep alive errors select this check box if you don t want to receive keep alive error messages Enable offline mode Activate the option when the terminal doesn t have a stable connection with the network services server In this case when the terminal didn t send its heart beat at the specified time the state of the terminal willbe Offline Otherwise the terminal will have the Failed state and a notification will be sent to the service person Monitoring type select Memory usage CPU utilisation Hanged applications usage of certain disks Snapshot period ms The interval in seconds between readouts to monitor of the distribution of resources on the terminal Critical value Reaching the value specified here will be considered a potential error In case the preset Tolerance is exceeded within the specified Critical timeout s an error is logged In case the allowed tolerance is not exceeded the behaviour is considered correct Enabled Specify whether or not the selected monitoring type is enabled Named connections The list of named connections assigned to the terminal The client service at the player side will use the assigned named connections for
6. Users Name 4 User ID Roles Administrator Site admin Terminal service Terminal configuration Administrator ice Terminal configuration Administrator rminal f rvice Tern configuration erminal f new Z Edit Delete Step 2 Click New to create a new user The window for creating a new user will appear 2012 friendlyway AG friendlyway composer network services How to 35 6 4 User User ID Change password Confirm password l I Terminal service Access rights I Terminal configuration F Administrator First name Last name Company friendlyway AG Phone Mobile phone SMS E mail l Notes OK Cancel Step 3 Specify User ID password access rights and other contact details The following access rights are available Administrator access to Users and Help tabs is granted Terminal service access to the Overview Screenshots and Content Manager tabs is granted The user can view the list of the terminals with details view respective errors as well as perform the actions allowed at the page request connect reboot the terminal and start the remote access program For more information on the possibilities for this access level see section Overview Terminal configuration access to the following tabs of the composer network services webconsole is granted Terminals Terminal locations Licenses See the respective sections to learn more about the poss
7. a new notification template 4 In message template add the error_list value which will add the description of the error to the notification message Remote access Click Remote access to configure a remote access program VNC that will access the currently selected terminal Remote access Terminal client2 1 Location Meeting Room Use VNC v Change VNC password VNC password Confirm Use last known IP V VNC port number 5900 Host name Port number 2036 Apply to all terminals OK Cancel Apply to all terminals select this checkbox if you want to apply remote access settings to all terminals 5 5 Licenses The Licenses window provides the list of licenses granted and active for the customer It includes the Description type of license the number of licenses granted Qty the number of Installations and the validation period for each license Created Expires 2012 friendlyway AG friendlyway composer network services Web Interface 23 5 6 Licenses Description Qty Installations Created Expires 2 2 25 01 2010 gt gt gt page Loft HE Details Click Details to view or update the information about the currently selected license License details License key SBEBS608 7220 44CF A22D E14SA2AF8A7B Product TerminalService 2 1 Qty 2 Expiration date Terminal ID 4 Installation Key Installation Date Location client2 1 ADD094C2 0C12 4922 B8393 BCDC7EBD0N651
8. 25 05 2010 13 28 Meeting Room clhent2 2 DCE96827 1LEFA 489D 832B A42DD4F80975 25 05 2010 13 32 Hall lt lt lt gt gt gt pageiofi Remove installation Close The license details include Terminal ID unique identifier of the terminal Installation key the installation key for that license Installation date the date the license was installed Location the location of the terminal as defined by user Using the Remove installation button you can delete the installation key of the selected terminal entry The installation key and the IP address of the terminal will be cleared but all other terminal settings will remain Then you can associate a new player installation with the clear terminal entry Users The Users window provides the list of all users and their access rights for the currently selected customer Name User ID Roles From this window you can e Create new user e Edit user details s Delete user 2012 friendlyway AG friendlyway composer network services Web Interface Users Name Administrator Site slinskaya Tania Hoppe Michael Stuetz Andreas user Test new edit Delete User ID admin techwriter hoppe astuetz Creating a New User Click New in the Users window to create a new user In the form that appears you will need to specify the user ID password access rights and other contact details User User ID Change password l Confirm passwo
9. 3 Controlling the content version 4 Controlling the state of the player station 5 Creating reports on the media files which were displayed on every terminal for a definite period of time For more details on the CMS related actions see the How to section namely Create terminal group Add station to existing group Assign package to group 2012 friendlyway AG friendlyway composer network services Web Interface 11 Web Interface Overview The Overview window provides the list of all terminals if any assigned to the customer selected in the Customers field and enables you to view the following e Filtered display options e View errors e Player reports e Event log e Terminal details d Overview Fa Screenshots J Terminais J terminal locations og Licenses gp Users fl concert manager Hele Overview Terminati Tag Location Country city Last access State Content group Current content Next content Actions yoy shent2 2 na Germany Unterfohring 25 05 2010 13 42 Turned off Test Playing Test Project v 1 Installed Test Project v t goy E view errors ailfPtayer repons CtEventiog W Terminal dotats The terminal information includes Terminal the unique identifier of the terminal Tag the ID which will be used to identify the account at the caster server or at the displayDRIVE server Location the location of the terminal as defined by user e g
10. 6 5 Playback time 25 05 2010 17 36 5 Playback after download Step 3 In the window that will open you will see the current assignment of the content package to this group if any On the Next package pane select the necessary package and its version from the corresponding drop down lists You 2012 friendlyway AG friendlyway composer network services How to 40 can also choose to play back this new content package on the terminals of this group immediately after downloading by selecting the Play back after download checkbox As soon as the specified download time comes the content will become the current content for the group and the subject terminals will download it As soon as the specified play time comes the content will be played back on the terminal stations If you have selected option Play back after download the content will be played back immediately after it has been downloaded 2012 friendlyway AG
11. Show Room Country the country where the terminal is installed City the city in which the terminal is installed a postal code could also be useful here Last access the date and time of the last access to the terminal State the state of the terminal can be of the following types Warnings immediately read the available warning s that might be helpful to preventerrors Errors some error s occurred e g the memory state is critical Turned off the terminal is turned off OK the terminal operates without errors or warnings and has successfully sent its Heart Beat to the server Failed the terminal has failed to send its Heart Beat in a due time so the state is not defined It is recommended to check it manually Content group The content group to which the terminal belongs Currentcontent the multimedia packages currently playing on the terminal Next content the multimedia package scheduled for play back after the current 2012 friendlyway AG friendlyway composer network services Web Interface 12 one Actions Click the shortcut icons to perform the following actions with the current terminal w Get screenshot Check the screenshot from the terminal Get current state Check the state of the terminal right away Reboot Restart the currently selected terminal Remote access Start a remote access program VNC that will access the currently selected terminal In case you do not have such a
12. User User ID hoppe Change password Confirm password R Terminal service Access rights R Terminal configuration T Administrator First name Michael Last name R oppe Company friendlyway AG Phone Mobile phone SMS E mail Notes OK Cancel Also see section How to create a user account Deleting a user To remove a user select the user in the table and click Delete Content Management The CMS functionality becomes available in the web console when you go to the Content Manager tab The Content manager welcome page enables the user to make the following choice e Manage content groups where you can organize terminals into logical groups and assign content to the selected group e Manage content packages where you can create new content packages or edit existing ones and upload them onto the server 2012 friendlyway AG friendlyway composer network services Web Interface 26 Content manager pe D Welcome to the world of content management for your terminals Here you can quickly and easily creste f Manage content groups l _ Combine your terminals into logical LD groups and assign corresponding content edit and assign content to your terminal groups L K Manage content packages Create content for your terminals and assign it to the selected groups of terminals 5 7 1 Content Groups Here you can organize terminal
13. aded onto the server Step 1 To assign a previously uploaded content package to an existing terminals group go to the Content Management tab of the administration webconsole and select Manage content groups option The window that will open provides the list of existing terminals groups 2012 friendlyway AG How to 39 friendlyway composer network services Content packages E Enjoy the flexible management of your content packages Available content packages UZ cek the Assign package to group button to assign the selected package to the needed terminal group on the fly Assign package to group Namel Last version Description Total units Use count lt lt lt gt gt gt p gelofi Step 2 In the list select the group to which you would like to assign a package and click Assign package to group Assign content Select the group you want to assign the content to Group Test z Description View details E The current assignment of the content package ay Current package ba a w i Assign a new content package for the se Content package Test Project Version 3 Description Download time 2s Playback time Play back after download it Assign the following content package for the selected group Next package Define next package parameters Content package Empty package v Version x Description Download time 25 05 2010 17 3
14. age content packages A page listing available packages if any will be displayed Content packages g Available content packages U Click the Assign package to group Name Last version Description Total units Use count Test Project 3 1 CP Close lt d KE s pagalofi The content packages table displays the information on the existing content packages Name the name of the content package Last version the last version of the content package Description a description of the content package Total units the total number of units in the content package Use count the number of terminals to which the package is assigned How to assign a package to an existing content group see Assign package to group 2012 friendlyway AG friendlyway composer network services How to 32 6 2 How to Create new terminal Step 1 To create a new terminal go to the Terminals tab and click New This will open a window that provides the list of existing terminals Register terminal H c License key SBESS608 7220 44CF A220 E145A2AFBA78 lt Description Pr oduct siSerwice 2 1 w Max installations 3 Expire date TerminallD InstallationKey InstallationDate Location chent2 1 ADOO94C2 0C12 4922 8393 BCDC7E8D0651 25 05 2010 11 28 45 Meeting Room Terminal ID chent2 3 Step 2 Terminal registration requires a valid license key Please select an appropriate license key from the list
15. collected at any time by the administrator of the terminal or of the 2012 friendlyway AG friendlyway composer network services Introduction 9 4 3 4 4 terminal network to make sure that all terminals are in good order In case a terminal does not respond in a pre configured time period a warning message is sent to the composer network services webconsole Optionally this message can be also delivered via e mail to an e mail address or via SMS directly to the mobile phone of the service person This way you as an operator of terminals interfaces can always be sure your advertising or presentation is on line when required and you can react to errors immediately Administration and Maintenance The administration and maintenance of the terminals is performed via the composer network services webconsole that provides not only the information about the most recent Heart Beat of each terminal but other important information required for various purposes as well Using the composer network services webconsole you can administrate and monitor the location contact person contents groups as well as contents and configuration of your terminals Based on the collected data you can remotely connect to the system and perform required changes or adjustments e g to eliminate some errors This Web interface is protected by a password and can be accessed and administered from any computer with a valid Internet connecti
16. description est Click to _ cite reco to I group details Edit group LULU Make use of viewing the current package for the terminal group and its settings Current package Content package Test Project Description Version 3 Download time 25 05 2010 15 27 00 Play time 25 05 2010 15 27 00 Play back after download Next package Content package Description Version Download time Play time Play back after download Click to assign a package to the group Assign package Groupname The name of the group Group description The description of the group Current package The current content assigned to the group including package name description version download play time Next package The next package assigned to the group including package name description version download play time You can also view details of the content for the selected terminal and terminal details Group terminals UU Check state of each terminal from this group Terminal IDt Location Current content Next content Playing Test Project v 1 Installed Test Project v 1 Click to view s terminal details S Playing Test Project v 3 Installed Test Project v 3 lt lt lt gt gt gt pagelof1 2012 friendlyway AG friendlyway composer network services Web Interface 29 Terminal ID the unique identifier of the terminal Location the
17. e address where the terminal is installed usually the city and area postal code Terminal address 2012 friendlyway AG friendlyway composer network services Web Interface 20 Click Terminal address button to view the address details for the currently selected terminal Terminal address Terminal client2 1 Location Meeting Room Location owner Street Feringastr 9 Postal code 85774 City Unterf hring Country Germany m State Lcr UTC Amsterdam Berlin Bern Rome Stockholm Vienna Place description OK Close Terminal The unique identifier of the terminal Location the location of the terminal as defined by user e g Meeting Room Headquarters Location owner the owner of the place where the terminal is located Street the precise address of the terminal location Postal code City Country State standard address details Time zone the time zone of the terminal that is used to coordinate terminals in a network Place description other details Service personnel Click Service personnel to view or edit the list of contact persons available on site and their contact details 2012 friendlyway AG friendlyway composer network services Web Interface 21 Service personnel Terminal chent2 1 Location Meeting Room Name E mail Phone Mobile phone Fax selection Add Delete First Name Last Name E mail Fax Phone Mobile Phone The c
18. e installed server in the network Default user ID and password are admin password must be changed after server installation 1 2 1 How to install your own composer network services server Download the composer network services setup from the link you received from friendlyway Sales After installing it on the server install the network access license by executing the cns license exe file received from friendlyway Sales on the server 2012 friendlyway AG friendlyway composer network services Introduction 5 1 2 2 Computer requirements for composer network services server Up to 10 clients Windows 2003 Server Web Standard Enterprise Edition SP2 32 bit Windows 7 Professional Ultimate Edition SP1 32 64 bit Windows 2008 Server Web Standard Enterprise Edition 32 bit or Windows 2008 Server R2 Web Standard Enterprise Edition Internet Information Services IIS must be installed on the computer belongs to Windows More than 10 clients Windows 2003 Server Web Standard Enterprise Edition 32 bit Windows 2008 Server Web Standard Enterprise Edition 32 bit or Windows 2008 Server R2 Web Standard Enterprise Edition Internet Information Services IIS must be installed on the computer belongs to Windows In case involving more than 50 Clients we recommend to use a Microsoft SQL Server 2005 2008 Standard Edition must be purchased separately from Microsoft 2 Network configuration
19. escription Current package Curren t version Next package Next version Test Test Project 3 Create group f Edit group Delete group Step 2 In the list select the group to which you would like to add a new station and click the Edit group button Step 3 In the window that will open find the necessary terminal station in the list of Available terminals and move it to the list of Selected terminals with the arrow button between the lists Click OK to save the changes 2012 friendlyway AG friendlyway composer network services How to 38 6 7 Create content Group I Combine terminals into one group and install a license Click to add group name Z caf Group name My Group D Edt Description Current package Version Next package Version Available terminals Name Location Selected terminals Name Location Create terminal oK Cancel In case the necessary terminal is not listed among Available terminals you can create it by clicking the Create terminal button The name and the description of this terminal group as well the list of assigned terminals can be changed later at any time on the same page NOTE Make sure you have configured the parameters on each of these terminal stations for establishing connection with the server Assign package to group Before assigning a new content package to a terminals group make sure that it has been uplo
20. etry timeou t s 1 Upload log files Periodically Log frequency min Screenshot period s So 8 Supress application monitoring errors J Supress keep alive errors EI A Enable offline mode 9 F usage Named connections No tags to display Create a new tag Apply to all terminals OK Cancel Step 4 Fine tune monitoring options by specifying the following Keep alive period specify the frequency interval in seconds of keep alive messages sent from the terminal to the server Retry timeout In case the server fails to receive a query the client retries sending it after the interval in seconds indicated in this field until the query is successful Upload log files select Daily or Periodically Log frequency min specify time for log files transfer Screenshot period s Specify the interval in seconds at which screenshots of the contents displayed on the terminal are to be taken On the Web console turned off terminals will be marked as out of order and failed terminals are also marked as such To disable screenshooting for the terminal set 0 Suppress application monitoring errors select this check box if you don t want to receive application error messages Suppress keep alive errors select this check box if you don t want to receive keep alive error messages Enable offline mode Activate the option when the terminal doesn t have a stable connection with the network services
21. friendlyway AG friendlyway composer network services Web Interface 16 5 2 terminal e Version the current package version e Next package the multimedia package scheduled for display after the current one e Version the next package version In the Package folders pane you can monitor the elements of your content for the selected terminal or re install the content to remove errors or inconsistencies To re install the content on all terminals select check box Apply to all terminals and click Reinstall content The table displays the details of each package unit installed on the terminal Name package name Begin download the time at which package download started End download the time at which package download ended Installed at the time at which package was installed Playback since the time at which package was first played back Screenshots The Screenshots window of the administration console allows you to view screenshots from the terminals including DirectX surfaces The interval for screenshooting is set at the server from the administration console the Terminals window By default the screenshot interval is set to 120 seconds Screenshots c Terminal ID Terminal state X Country X Postal code Apply Filter the terminals by selecting the appropriate entry in fields Terminal ID Terminal state Country Postal code and clicking the Apply button You can 2012 friend
22. her digits e g 21 3 all postal codes starting with 21 and ending with 3 will be displayed Tag Type the tag of the terminal to be displayed To display the filtered entries click the Apply button Viewing Errors Click the View errors button to see the list of errors if available for the currently selected terminal 2012 friendlyway AG friendlyway composer network services Web Interface 13 View errors Terminal dient2 1 Memory state OK CPU state OK Hanged application state OK FEFFE EAR RRR mren Time Error text 25 05 2010 12 23 Commited system memory amount near to the critical value of 80 Process with ID 1044 C Windows system32 svchost exe allocated 44 KB during 0 seconds gt page 28 of 28 Apply to all terminals Ge Clear errors P Close The detailed description of errors includes the date and time when the error occurred the error text e g Server did not respond or URL 12 345 678 90 HTTP connect failed etc as well as memory state CPU utilization OK Critical and the number of hanged applications Click Clearerrors to remove all errors from the list Apply to all terminals select this checkbox and click Clear errors to clear errors for all terminals Player reports To view player report click Playerreports This will open the window for specifying the content group or terminals for which you want to see the report and the interval for the rep
23. ibilities granted by this access level Note that one user account can have a combination of access rights Step 4 Save user data by clicking OK The new user will be added to the users list You can edit the user data at any time using the Edit button on the Users window Distribute content to terminal Step 1 Add the necessary terminal to a group see Create terminal group Step 2 Create multimedia presentation in the friendlyway composer and upload the content package from the composer 9 interface 2012 friendlyway AG friendlyway composer network services How to 36 6 5 Step 3 Assign this content to your group and specify the download and play time see Assign package to group As soon as the download time comes the content will become the current content for the group and the subject terminal will download it As soon as the play time comes the content will be played back on the terminal station If you have selected option Play back after download then the content will be played back immediately after it has been downloaded Create terminal group Step 1 To create a new terminal group go to the Content Management tab of the administration webconsole and select Manage content groups option The window that will open provides the list of existing terminals groups Step 2 Click the Create group button to open the window for creating content groups Create content Group H Combine te
24. ion 1 Open the administration console at http www composernetworkservices com webconsole if you use the friendlyway sever or at http yourservername webconsole if you have own server instance 2 Log on to the administration console using your user ID and password 3 Go to the Terminal locations tab 4 Select the terminal for fault notification from the list and click on the Service person button 5 Enter the first and last name of the service person specify the notification method and contact data depending on the selected notification method e mail address or mobile phone number Please note that the SMS notification is only available if you have account by Mail to SMS service provider Please refer to friendlyway Software Support to set up the SMS notification Heart Beat The so called Heart Beat should be understood literally it is the heart beat of a terminal The Heart Beat is digital information a special signal sent to the composer network services server at predefined intervals e g every 5 minutes which reports that the terminal operates correctly The Heart Beat not only signals that a terminal is alive but at the same time transfers all physical data about the computer hardware e g the CPU temperature and functionality of the cooler Moreover it checks the composer network services server for new contents or update packages available for the corresponding terminal All this information can be further
25. location of the terminal Currentcontent The content currently assigned to the group and the version of this content Next content The next content that will be assigned to this group and the version of this content Assign package To assign a content package to a group of terminals click Assign package This will open the window for assigning package Assign content Select the group you DD Assign a new content package for the se Want to assign the content to Group Test Description View details Current package ie Content package Version Description Download time Playback time Play back after download U a Next package Define next package parameters Content package Empty package v Version X Description Download time 25 05 2010 17 36 5 Playback time 25 05 2010 17 36 5 Playback after download OK Cancel In the Next package pane select the Content package Version Download Playback time If you want the package to be played back right after it has been downloaded select the Playback after download checkbox Click OK to apply changes The new content package is now assigned to the selected group 2012 friendlyway AG friendlyway composer network services Web Interface 30 Create edit group To create edit a group from the available terminals click Create group or Edit group respectively This will open the window for creating editing content grou
26. ls using the New Edit and Delete buttons at the bottom of the window For more details on creating a new terminal see Create new terminal Edit terminal configuration Terminal configuration can be viewed or changed by clicking the Edit button for the corresponding terminal entry in the Terminals window 2012 friendlyway AG friendlyway composer network services Web Interface 18 Terminal configuration Monitoring Monitoring type Snapshot period ms Critical value Tolerance Critical time s Enabled Retry timeout s Upload log files Log frequency min Screenshot period s 12 E disk c usage Supress application monitoring errors V Supress keep alive errors 7 Enable offline mode You can configure the following parameters for a terminal caster account the account ID which will be used to identify the account at the caster server Keep alive period specify the frequency interval in seconds of keep alive messages sent from the terminal to the server Retry timeout In case the server fails to receive a query the client retries sending it after the interval in seconds indicated in this field until the query is successful Upload logfiles select Daily or Periodically Log frequency min specify time for log files transfer Screenshot period s Specify the interval in seconds at which screenshots of the contents displayed on the terminal are to be taken On the Web console
27. lyway AG friendlyway composer network services Web Interface 17 5 3 also define the number of pictures to be displayed per page 5 10 20 40 or 80 For each terminal matching the selection criteria the most recent screenshot is displayed as well as some additional information on the terminal operability terminal name location state last access time screenshot time If a terminal is turned off or doesn t support screenshooting the screenshot time is set to 0 the Out of order screen is displayed If a terminal failed the Terminal failed picture will appear Terminals The Terminals window of the administration console lists all terminals for the selected customer and related details and provides the functionality for e Creating a new terminal e Editing the existing terminal configuration Terminals Terminal Tag Access period s Remote access IP Address dient2 1 1000 30 VNC 192 168 0 67 f O new 7 Edit 8 Delete Terminal details include Terminal the unique identifier of the terminal Tag the ID which will be used to identify the account at the caster server or at the displayDRIVE server Access period s The interval in seconds at which the Heart Beat is sent to the server Remote access the type of the remote access VNC or PC Anywhere IP address the identification position address of the terminal You can create a new terminal edit the terminal settings or delete termina
28. n with password protected locking of critical system keys and prevention of unauthorized access of visitors to the computer desktop Transferring and displaying client logs files Distribution of composer packages to clients from the administration console 4 Installation of the client software Before you connect your player stations to the composer network services server ensure that the network access license cns license exe for registering your terminals is installed on the server PC as mentioned in 1 2 1 To get information about the installed licenses please refer to the Licenses page in the administration console Please contact our friendlyway software sales team to obtain and upgrade your account or server with additional client licenses For each player station a terminal account will be created in a database Every terminal account receives a name in order one client station can be differentiated from others The name of the terminal account must be unique across the server instance it is impossible to create several terminal accounts with one name There are two ways for creating terminal accounts via administration console or from the client station itself The descriptions for both possibilities you ll find in the subparagraphs 4 1 and 4 2 4 1 Creating aterminal account via administration console 4 1 1 Operations in the administration console 1 Open the administration console at www composernetworkservices com if you u
29. of available licenses and enter the name for the new terminal If no licenses are available contact your account manager Step 3 Enter a unique name for the new terminal in the entry field Terminal ID and register it by clicking Register terminal Step 4 Confirm or edit terminal configuration data and save the provided data The account for the new terminal is created The name of the terminal is stored in the license profile and must be supplied with a valid installation key to make the terminal software fully operable You can also edit the terminal configuration at any time using the Edit button in the Terminals window Monitor terminals Step 1 Go to the Terminals tab A list of all terminals available for the selected 2012 friendlyway AG friendlyway composer network services How to 33 customer will be displayed Terminals Terminal State Country Postal code w Tag Apply Terminal 4 Tag Access period s Remote access IP Address client2 1 1000 30 VNC 192 168 0 67 f O new 7 edit N Delete Step 2 In the table select the terminal you want to automatically monitor Step 3 Click the Edit button at the bottom of the window to see the terminal configuration window Terminal configuration Terminal ID dient2 1 Monitoring caster accoust Monitoring type Snapshot period ms Critical value Tolerance Critical time s Enabled 3 Keep alive period s R
30. on 4 1 Getting started with network services Getting started friendlyway composer network services Version 5 1 0 10 and higher Contents 1 Two distribution models of composer network services 2 Network configuration 3 Function overview 4 Installation of the client software 5 Setup of an automatic fault notification 1 Two distribution models of composer network services 1 1 Using composer network services server from friendlyway ASP model This model implies that you buy licenses for certain number of clients install the client software on terminals and use online services from friendlyway without own installation of the composer network services server You get the user ID and password for the administration console you can access at http www composernetworkservices com WebConsole Note that this model also implies that each client machine has internet connection For a composer 9 demo license and a trial account for composer network services you can contact the friendlyway Support at software support friendlyway com 1 2 Using own composer network server installation This model implies that you install your own composer network services server the client stations with player 9 software will connect to In this case no internet access is required if clients are inside of a closed network The administration console is accessible at http yourservername Webconsole where yourservername is the computer name of th
31. on The composer network services webconsole is the highest level of the composer network services administration Content Management System The friendlyway Content Management System CMS integrated into the friendlyway composer network services provides a quick and easy way to distribute multimedia content from a redaction work place to public multimedia terminals and displays Now it is as easy as ABC A A content administrator creates some content e g a multimedia presentation in the friendlyway composer 9 B The presentation is saved onto the server i e content database read Content Packages for detailed instructions 2012 friendlyway AG friendlyway composer network services Introduction 10 C The content is assigned to selected terminals where it will be played back read Content Groups for detailed instructions How does it work The whole friendlyway CMS functionality is split between the composer network services webconsole server side and the client service configuration software installed on each terminal station clientside On the client side all you need is to install the friendlyway player and connect it to the friendlyway composer network services server The main features of the friend yway CMS are 1 Organizing terminals to logical groups and the possibility to assign content to a group 2 Managing the installation and playback of multimedia content on the terminals
32. ontact details include First name Last name E mail Fax Phone Mobile Phone of the service person Once you ve added all the details click Apply The information will appear in the table Service person Click Service person to view or edit the details of the service person s responsible for the currently selected terminal Service person Terminal client2 1 Meeting Room First Name Last Name Notification X Phone Fax Mobil SMS E mail Apply to all terminals Notification select the most suitable way to notify the service person on errors warnings etc The notification on the terminal state as well as its date and time is performed automatically Please make sure that you correctly indicate the contact data phone number for SMS notification e mail address for e mail notification etc Apply to all terminals select this checkbox if you want to assign this service person to all terminals 2012 friendlyway AG friendlyway composer network services Web Interface 22 If you want to receive notifications with error descriptions you need to perform following steps 1 On the server PC where the composer network services are installed go to Start All Programs friendlyway composer network services composer network services notifications 2 In the client manager notification window select the country and service Mail 3 Select the available entry and click Edit or create
33. orresponding option specify the address user ID password port and click Next If you don t use proxy just click Next 5 Enter your network services user ID and password in the corresponding fields and click Next 6 Select the license you want to use for installation and click Next 7 Uncheck the Create new terminal ID option and select the terminal ID you have created before from the list of available terminals Click Finish 8 After the terminal registration the next window will offer you to select between two possible options to start the player under client service or to select the content manually 9 While first launch of the player application please click No to have the possibility to configure the main player 9 options 10 Go to Tools gt Options to customize autostart maintenance screen and software update settings Please pay special attention to the Parameters tab where you can define shortcuts for stopping and starting the playback By default the following hotkeys are set up For stopping player Ctrl S For starting player Ctrl P After this step you can start the player under client service The player will connect to the composer network services server receive a content package and start playback 4 2 Creating a terminal account from the client computer 1 Download the friendlyway player 9 setup from the link you received from the friendlyway Support 2 Install the friendlyway player 9 on the client comp
34. ort start time and end time Player report Setect groups or terminals Grows a Start time M gt 3 pM 3 End tiene 2 9 97 09 PM 3 Groups Terminals r Nert Cancel Select the group terminal start time and end time and click Next to move to the next step 2012 friendlyway AG Web Interface 14 friendlyway composer network services Player report Selected groups Start time Media formats Files 23 Back 24 Next fx Cancel Select the Media format and then the Files for which you want to see the report if you don t select any files the report will be generated for all files of the selected media format click Next to view the report Player report tad bene gt Bee s re 9 sa Oco In the report you will see the type of media file the file name and the display time for that file You can print out the report by clicking Print Event log Click Event log specify the terminal and the date for which you want to see the event log events being screen upload getting package etc and click the Apply button 2012 friendlyway AG friendlyway composer network services Web Interface 15 Event log Terminal cdient2 1 Date 24 05 2010 5 Apply Event ID App Type Text info Screenshot uploaded s cs Info Terminal client2 1 contacted Info Screenshot uploaded successfully cs Info nshot uploaded successfully Info Screenshot uploaded succes
35. program the system will suggest you to download it Filtering display options You can filter the entries to be displayed by using the following filtering options Terminal 11D Terminal state Only OK X Country Germany N Postal code Tag Apply Terminal ID Type the Terminal ID of the terminal to be displayed Terminal state Select the state of the terminals you want to sort out or select the hyphen not to filter by terminal state Warnings display only the terminals with some warnings that might be helpful to prevent errors Errors display the terminals with some errors e g the memory state is critical Turned off display the list of turned off terminals only Failed display the terminals that have not sent their Heart Beat in due time Only OK display the terminals without errors or warnings that have successfully sent the Heart Beat to the server Only not OK display the terminals that have some errors or and warnings or those that have not sent their Heart Beat in due time Country Select the country here countries are grouped for your convenience or select the hyphen not to filter by country Postal code Type the postal code of the terminal to be displayed You can use the asterisk in this field instead of one or several digits For example if you type one asterisk terminals with any postal code will be sorted out depending on other search criteria If you combine the asterisk with ot
36. ps Create content Group D Combine terminals into one group and install a license Click to add group name Group name My Group D Es 4 Description gt Edt Current package Version Next package Version Selected terminals Name Location Available terminals Name Location rit Halll Create terminal OK Cancel Group name Assign the group name The name of the group should be unique A group with an empty name cannot be created Current package The current content assigned to the group and the version of the content Next package The next content that will be assigned to the group and the version of the content Selected terminals Name Location The terminals assigned to this group Available terminals Name Location The terminals that can be assigned to this group Create new terminal Switch to the page for registration of a new terminal that will be available for selection Ok The provided data will be validated and the new group will be created Cancel Cancel the provided data and switch to the previous page Delete group To remove a group select it in the table and click Delete group 2012 friendlyway AG friendlyway composer network services Web Interface 31 5 7 2 Content Packages Management of content packages allows you to assign available content packages to existing terminal groups For content packages management go to the Content Manager tab and select Man
37. rd l Terminal service Terminal configuration Administrator Terminal service Terminal configuration Administrator Terminal service Terminal configuration Terminal service Terminal figuration Terminal service Terminal configuration 24 Roles I Terminal service Access rights I Terminal configuration l Administrator First name Last name Company friendlyway AG Phone Mobile phone SMS l E mail Notes OK Cancel The following access rights are provided Administrator access to Users and Help tabs is granted Terminal service access to the Overview Screenshots and Content Manager tabs is granted The user can view the list of the terminals with details view respective errors as well as perform the actions allowed at the page request connect reboot the terminal and start the remote access program For more information on the possibilities for this access level see section Overview Terminal configuration access to the following tabs of the composer network services webconsole is granted Terminals Terminal locations Licenses See the respective sections to learn more about the possibilities granted by this access level 2012 friendlyway AG friendlyway composer network services Web Interface 25 5 7 Editing user details In the list select the user whose profile you would like to edit make the required changes and apply them by clicking OK
38. rminals into one group and install a license Click to add group name Group name My Group T EJS Description gt Edt Current package Version Next package Version Selected terminals Name Location Available terminals Name Location lt lt ee Create terminal OK Cancel Indicate the Group name for future reference and a custom Description by clicking the Edit button of the corresponding field Step 3 Assign terminals to the new group by moving them from the list of 2012 friendlyway AG friendlyway composer network services How to 37 6 6 Available terminals to the list of Selected terminals This is done with the arrow buttons between the lists Click OK to save the changes The name and the description of this terminals group as well the list of assigned terminals can be changed later at any time on the same page NOTE Make sure that you have configured the parameters on each of these terminal stations for establishing connection with the server Now you can proceed to assigning a certain content package to this group Add station to existing group Step 1 To add a new terminal station to an existing terminals group go to the Content Management tab of the administration webconsole and select Manage content groups option The window that will open provides the list of existing terminals groups Content groups Available groups IK View details Assign package Name D
39. s into logical groups and assign content to the selected group Managing Content Groups The Content groups window displays the info on the currently existing content groups and provides the following functionality e View details e Assign package e Create edit group e Delete group 2012 friendlyway AG Web Interface 27 friendlyway composer network services Content groups D ex Available groups a M view details Assign package Namel Description Current package Current version Next package Next version Terminals Test Test Project 3 gt gt gt pagelofi Create group f Edit group H Delete group Name content group name Description a description of the content group Current package the name of the current content package Current version the version of the current content package Next package the name of the next package scheduled for this content group Next version the version of the next content package Terminals the number of terminals included into the current content group View details To view the details of the selected content group select the group in the table and click View details This will open the window with group details 2012 friendlyway AG friendlyway composer network services Web Interface 28 Group details UU View the information on the terminals of the selected group and relevant content Group name Group
40. se the friendlyway sever or at http yourservername webconsole if you have own server instance 2 Log on to the administration console using your user ID and password 3 Go to the Terminals tab 4 On the Terminals page click the New button 5 From the selection field License key select the license with available installations 6 Enter the Terminal ID you would like to assign to the terminal and press the Register terminal button 7 Aterminal account will be created and the Terminal configuration page will appear 8 Configure your terminal or just leave default terminal settings and then press OK to save the terminal account If you have more than one terminal repeat steps 4 8 to create multiply terminal accounts 4 1 2 Operations on the client computer After creating a terminal account in the administration console install and 2012 friendlyway AG friendlyway composer network services Introduction 7 configure the player 9 application on the client machine To do that perform the following actions 1 Download the friendlyway player 9 setup from the link you received from the friendlyway Support 2 Install the friendlyway player 9 on the client computer and license it 3 After first launch of the player application the window of the License manager will appear 4 Specify the name of the server to which the player should be connected and click Next 5 If you use a proxy server check the c
41. server In this case when the 2012 friendlyway AG friendlyway composer network services How to 34 terminal didn t send its heart beat at the specified time the state of the terminal willbe Offline Otherwise the terminal will have the Failed state and a notification will be sent to the service person Monitoring type select Memory usage CPU utilisation Hanged applications usage of certain disks Snapshot period ms The interval in seconds between readouts to monitor of the distribution of resources on the terminal Critical value Reaching the value specified here will be considered a potential error In case the preset Tolerance is exceeded within the specified Critical timeout s an error is logged In case the allowed tolerance is not exceeded the behaviour is considered correct Enabled Specify whether or not the selected monitoring type is enabled Named connections The list of named connections assigned to the terminal The client service at the player side will use the assigned named connections for getting server address and the Display ID caster ID Step 5 You can monitor terminal state in the Overview window or and send this report to the Service person responsible for the terminal You can also view the recent screenshots from the terminal in the Screenshots window of the administration console 6 3 Create user account Step 1 Open the Users tab The window displays a list of users
42. sfully 50541506 info Terminal client2 1 contacted server at 50541507 Info Screenshot uploaded successfully gt gt gt page 46 of 46 CP Close The event log includes Event ID the unique identifier of the event Time the time at which the event occurred App the application that played back the event Type event type Event type can be I information W warning E error Text event description Terminal details The Terminal Details option allows you to see accurate information on the current content of the selected terminal Terminal details E Acquire accurate information on the current content of the terminal you selected Details Terminal ID client2 1 Location Meeting Room Current package Test Project Version 1 Next package Version Package folders of your content for the selected terminal or the statistics on the eleme your content in case of err m Moni reins or inconsistencies E Apply to all terminals Reinstall content Namet Type Begin download End download Installed at Playback since Test Project Composer 9 25 05 2010 13 38 55 25 05 2010 13 38 56 25 05 2010 13 38 57 25 05 2010 13 38 57 GP close lt lt lt gt gt gt pagetoft The Details pane displays e Terminal ID the unique identifier of the terminal e Location the physical location of the terminal e Current package the multimedia package currently displaying on the 2012
43. t and monitoring player terminals Web based interface the player network can be controlled and monitored from the administration web console without further installation of software Player monitoring kiosk and player stations are monitored around the clock In case of failure the playback starts immediately again The information about the actual failures is sent to the service person via e mail or SMS Visual control screenshots from displays are sent live to the server and are available for visual control Intelligent content distribution media projects are transferred incrementally with a reference to the download and validity time directly to kiosks or player stations Automatic software updates software updates are transmitted and installed on kiosks or player stations automatically 2012 friendlyway AG friendlyway composer network services Support 3 3 Support You can contact the friendlyway support service in the following ways E Mail E Mail is the best way to contact us on specific requests Please send you questions and requests at software support friendlyway com We will serve you better if you could also specify the operating system in the problem description Telephone For free telephone support please dial 1 866 503 9791 in the USA Canada or 49 89 959791 500 worldwide 2012 friendlyway AG friendlyway composer network services Introduction 4 4 Introducti
44. uter and license it 3 After first launch of the player application the window of the License manager will appear 4 Specify the name of the server to which the player should be connected and click Next 5 If you use a proxy server check the corresponding option specify the address user ID password port and click Next If you don t use proxy just click Next 5 Enter your network services user ID and password in the corresponding fields and click Next 2012 friendlyway AG friendlyway composer network services Introduction 8 4 2 6 Select the license you want to use for installation and click Next 7 Leave the Create new terminal ID option activated and click Next 8 In the next form enter the terminal information and click Finish 9 After the terminal registration the next window will offer you to select between two possible options to start the player under client service or to select the content manually 10 While first launch of the player application please click No to have the possibility to configure the main player 9 options 11 Go to Tools gt Options to customize autostart maintenance screen and software update settings Please pay special attention to the Parameters tab where you can define shortcuts for stopping and starting the playback By default the following hotkeys are set up For stopping player Ctrl S For starting player Ctrl P 5 Setup of an automatic fault notificat
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