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Verizon Jetpack® 4G LTE Mobile Hotspot

1. The Jetpack continues its shutdown process and then automatically turns off the display Using the Navigate Select Buttons The Navigation Select buttons on your Jetpack respond to a light touch You only need to tap them to view or change your Jetpack settings west EB Max om Usage cycle ends 7 30 2015 mums 8 23GB 20G8 Current Selection Tap to select the Tap to select the carousel icon Ta carousel icon p to open the to the left currently selected to the right screen or menu Use the Navigation Select buttons to change the current selection on the Jetpack display To navigate to the current selection tap the center Navigation Select button Get Started 16 Verizon Jetpack 4G LTE Mobile Hotspot AC791L In this example the Wi Fi Name Password screen opens Wi Fi Name Password Guest Wi Fi Name Verizon 791L DAA1 Guest Wi Fi Password 13a3d0ae Wi Fi Band 2 4 GHz The center and right Navigation Select buttons correspond to the onscreen Exit and Next selections To select Next tap the Navigation Select button on the right Wi Fi Name Password gt Wi Fi Protected Setup 3 Wi Fi Settings Exit Select Down The left center and right Navigation Select buttons correspond to the Up Select and Down onscreen selections Manage Your Jetpack and Settings You can manage your Jetpack and change settings using the following features e The Jetpack display See Jetpack Home Sc
2. 1 Charge the battery For information about how to charge the battery see Charge the Battery on page 13 2 Power on the Jetpack 3 Connect your computer or Wi Fi capable device to the Jetpack using Wi Fi For information about how to connect using Wi Fi see Manage Your Jetpack and Settings on page 17 Connect to the Jetpack Using Wi Fi The default settings allow 15 Wi Fi capable devices such as smartphones laptops tablets digital cameras printers gaming consoles and digital picture frames to connect to the primary Wi Fi network one Wi Fi capable device to connect to the guest Wi Fi network and one additional tethered device to connect to the Jetpack via USB The guest network is turned off on initial start up To use the guest network you must turn it on using the Wi Fi option of the Settings menu To change the number of devices that can connect to either network see Set the Maximum Number of Connected Devices on page 37 You can add a Wi Fi device to your Wi Fi network manually If the device you are adding is WPS enabled you can use the WPS method to connect the device without using the Wi Fi password Connect Using a Wi Fi Network Manager You can connect to the Jetpack Wi Fi network using the Wi Fi network manager on your computer or Wi Fi device gt To connect to the Jetpack Wi Fi network using a Wi Fi network manager 1 Open the Wi Fi network manager on your computer or Wi Fi device 2 Find and select the
3. Both 2 4 GHz and 5 GHZ active but may be slower Personal Wi Fi Guest Wi Fi Wi Fi name SSID Guest 4 Display on Jetpack screen Wi Fi password G Display on Jetpack screen New password each session Network Settings Y Wi Fi Options Y Notice Devices connected to this Jetpack use data from your data plan Performance may vary depending on the number of devices connected 2 Make sure that the Guest Wi Fi button is selected Selecting a different Wi Fi profile will disconnect all current Wi Fi connections 3 If you want the Jetpack to generate a new password each time the guest Wi Fi is turned on select the New password each session check box 4 To change the encryption expand the Network Settings section and select a setting in the Encryption menu e None Anyone can access your Wi Fi network without a password and you are responsible for charges incurred NETGEAR recommends that you do not select this option e WPA2 Personal AES Strong security that is supported by newer Wi Fi devices default e WPA WPA2 Strong security that is supported by most Wi Fi devices Wi Fi devices that use either WPA or WPA2 can connect to the Jetpack 5 Click the Save button Your settings are saved Customize the Wi Fi Settings 36 Verizon Jetpack 4G LTE Mobile Hotspot AC791L Set the Maximum Number of Connected Devices You can connect up to 15 Wi Fi devices to the Jetpack These connections are shared between the J
4. Your settings are saved Note During this change all Wi Fi connected devices are disconnected from the Jetpack Wi Fi network and must reconnect Customize the Wi Fi Settings 40 Manage Your Jetpack This chapter explains how to manage your Jetpack The chapter covers the following topics Update the Jetpack Software Back Up and Restore Jetpack Settings Reset the Jetpack to Factory Default Settings Extend Battery Life Adjust the Jetpack Screen Settings Set the Jetpack s Wi Fi Sleep Settings Use Airplane Mode GPS Over Wi Fi Settings Specify Universal Charging Settings 41 Verizon Jetpack 4G LTE Mobile Hotspot AC791L Update the Jetpack Software The Jetpack checks automatically for new software and updates once a week If an update becomes available the Jetpack displays an alert You can follow the instructions in the alert to update the software or you can manually check for software updates and update the software manually Update the Software From the Jetpack Display gt To update the software and firmware 1 Verify the Jetpack is powered on P The Software Update screen displays the current software level and the last time you checked for a software update 2 Open the Software Update screen 3 To check for an update select Check Now The Jetpack checks to see if newer software is available 4 Follow the onscreen instructions to update the software Update the Software From
5. Network Technology gt Global default S LTE only CDMA only LTE UMTS GSM Back Up Select Down 3 Select the network technology that you use for your account The Jetpack connects with the new setting Set the Network Mode From the Jetpack Admin Website gt To set the network mode connection type 1 From the Jetpack Admin website home page select Jetpack Settings gt Advanced gt Networks Network technology All bands APN Verizon SIM APN non Verizon SIM From the Network technology menu select the type of mobile broadband network to which your devices can connect Click the Save button Your settings are saved View Details About Your Jetpack You can view details about your Jetpack on the Jetpack display and on the Admin website View Details About Your Jetpack on the Jetpack Display You can view details about your Jetpack on the Jetpack display For information about how to view more information about your account see View Details About Your Jetpack on the Admin Website on page 69 Advanced Settings 68 Verizon Jetpack 4G LTE Mobile Hotspot AC791L gt To view details about your Jetpack on the Jetpack display 1 Verify the Jetpack is powered on 2 Open the About screen View Details About Your Jetpack on the Admin Website You can view information about your Jetpack s model hardware and software gt To view details about your Jetpack on the Admi
6. When black list is selected devices in the black list will be blocked from accessing the Internet When white list is selected only devices in the white list are able to access the Internet Use caution with this mode because you may only be able to access the Internet by tethering if you do not add any devices When either black list or white list is selected WPS will not be available View Blocked Devices MAC Filter MAC Filter mode Control Internet Access 56 Verizon Jetpack 4G LTE Mobile Hotspot AC791L 2 From the MAC Filter Mode menu select None 3 Click the Save button Your settings are saved Use MAC Filtering to Block Devices You block black list certain devices from accessing the network by adding their MAC addresses to a black list Devices blocked from the connected list are automatically added to this list All devices are allowed to access the Jetpack Wi Fi network unless they re in this black list To use MAC filtering to block devices 1 From the Jetpack Admin website home page select Jetpack Settings gt Advanced gt MAC Filter 2 From the MAC Filter Mode menu select Black List Block all devices in list When black list is selected devices in the black list will be blocked from accessing the Internet When white list is selected only devices in the white list are able to access the Internet Use caution with this mode because you may only be able to access the Internet by
7. Download Restore Upload a previously saved backup file from this device to restore your settings Choose file No file selected Restore to Factory Defaults Restore all settings to the factory default values Restore Factory Defaults Restart amp Shutdown Restart Shutdown 2 Click the Download button The file export cfg is saved to your Downloads folder Restore Your Jetpack s Settings You can restore your Jetpack to its previous settings if you downloaded and saved the previous settings to your computer Save your settings before resetting to factory defaults or changing the settings Manage Your Jetpack 43 Verizon Jetpack 4G LTE Mobile Hotspot AC791L gt To restore your Jetpack s settings 1 From the Jetpack Admin website home page select Jetpack Settings gt Jetpack gt Backup amp Restore Backup Save your Jetpack settings to your computer Download Restore Upload a previously saved backup file from this device to restore your settings Choose file No file selected Restore to Factory Defaults Restore all settings to the factory default values Restore Factory Defaults Restart amp Shutdown Restart Shutdown 2 Click the Browse button 3 Navigate to the location where the export cfg file is stored By default Jetpack setting files are saved to your Downloads folder 4 Click the Open button 5 Click the Restore Now button Your Jetpack is restored wi
8. Fi Settings 34 Verizon Jetpack 4G LTE Mobile Hotspot AC791L Turn On the Guest Network gt To turn on the guest Wi Fi network using the Jetpack Admin website 1 From the Jetpack Admin website home page select Jetpack Settings gt Wi Fi se Re te r Dual Band Wi Fi fe Bolh 2 4 GHz and 5 GHz ote active but may be slower Personal Wi Fi Guest Wi Fi Wi Fi name SSID Guest Display on Jetpack screen Wi Fi password 4 Display on Jetpack screen New password each session Network Settings Y Wi Fi Options Y Swe Cancel Notice Devices connected to this Jetpack use data from your data plan Performance may vary depending on the number of devices connected 2 Click the Guest Wi Fi button Selecting a different Wi Fi profile will disconnect all current Wi Fi connections 3 Click the Save button to confirm 4 To customize the settings for your guest network scroll down and complete the fields 5 Click the Save button Your settings are saved Change the Guest Network Settings You can change the guest Wi Fi network s name password or Wi Fi encryption settings from the Jetpack Admin website Customize the Wi Fi Settings 35 Verizon Jetpack 4G LTE Mobile Hotspot AC791L gt To change the guest network settings 1 From the Jetpack Admin website home page select Jetpack Settings gt Wi Fi P gt Turn WiFi Off NS tf you only want to USB tether o or in a Wi Fi restricted zone
9. Jetpack Turn On a SIM PIN Lock 64 Verizon Jetpack 4G LTE Mobile Hotspot AC791L View or Change the Jetpack s IP Address and Subnet Mask You can view or change the Jetpack s IP address and subnet mask Each device on the local area network LAN has its own IP address The Jetpack s IP address is the routing hardware s IP address on the LAN The Jetpack s netmask is the routing hardware s internal LAN subnet mask gt To view or change the Jetpack s IP address and subnet mask 1 From the Jetpack Admin website home page select Jetpack Settings gt Advanced gt LAN IPv4 IP Address Subnet Mask MAC Address DHCP server DHCP address range DHCP lease time minutes IPv6 Link Local Address 192 168 1 1 255 255 255 0 04 A1 51 FE D8 73 O 192 168 1 20 192 168 1 99 720 The Jetpack s LAN IP address displays in the IP Address field The Jetpack s netmask displays in the Subnet Mask field AN CAUTION To avoid creating potential conflicts in the LAN NETGEAR recommends that you do not change the IP address and subnet mask settings unless you are technically skilled and familiar with LAN best practices 2 To change the LAN IP address enter a new IP address in the IP Address field 3 To change the netmask enter the subnet mask value in the Subnet Mask field 4 Click the Save button Your settings are saved Advanced Settings 65 Verizon Jetpack 4G
10. Jetpack Wi Fi network name SSID Note To view your Jetpack s Wi Fi name SSID and password on the Jetpack display open the Wi Fi Name Password menu ZS 3 When prompted enter the Wi Fi password The Jetpack s password is on the Jetpack s display The computer or Wi Fi device connects to the Jetpack Wi Fi network Use Your Jetpack 20 Verizon Jetpack 4G LTE Mobile Hotspot AC791L Connect Using WPS You can add a WPS enabled computer or device to your Wi Fi network without a Wi Fi password To connect to the Jetpack Wi Fi network using the device s WPS button 1 2 Verify the Jetpack is powered on Open the Wi Fi Name Password menu lt gt and select Wi Fi Protected Setup Wi Fi Protected Setup WPS Verizon 791S Connect to my Wi Fi Verizon 791S Guest Connect to Guest Wi Fi Back Up Select Down Select the main network or the guest network When prompted select Start Within 2 minutes press the WPS button on your computer or Wi Fi device The computer or Wi Fi device connects to the Jetpack Wi Fi network Configure a Tethered Connection Your Jetpack supports a direct connection through a USB cable to a Windows or Mac computer This is commonly referred to as a tethered connection Use Your Jetpack 21 Verizon Jetpack 4G LTE Mobile Hotspot AC791L Note The first time that you tether your Jetpack drivers are loaded onto your computer to support it I
11. LTE Mobile Hotspot AC791L Configure DHCP gt Dynamic Host Control Protocol DHCP automatically assigns an IP address to each device on the network and manages other network configuration information for devices connected to your network You do not need to manually configure the IP address on each device that s on your network The assigned IP addresses are not permanent as opposed to when you use static IP addresses Enable DHCP Normally DHCP is enabled and each device on the network must be configured with TCP IP settings to allow the device to obtain an IP address automatically To enable DHCP 1 From the Jetpack Admin website home page select Jetpack Settings gt Advanced gt LAN IPv4 IP Address 192 168 1 1 Subnet Mask 255 255 255 0 MAC Address 04 A1 51 FE D8 73 DHCP server 1 DHCP address range 192 168 1 20 192 168 1 99 DHCP lease time 720 minutes IPv6 Link Local Address 2 Select the DHCP server button 3 In the DHCP address range fields enter the starting and ending IP addresses These are the starting and ending addresses in the range of IP addresses available for your device to dynamically that is not permanently assign to computers connected to it The start address must be 192 168 1 10 or higher The ending address must be 192 168 1 50 or lower For more information about DNS see Set the DNS Mode on page 67 4 Click the Save button Your settings are sav
12. Release 9 e IEEE 802 11ac e IEEE 802 11b e IEEE 802 119 e IEEE 802 11n Wi Fi security and encryption protocols WPA2 Personal AES WPA WPA2 WPS Wi Fi Simple Configuration 2 0 WSC 2 0 based Wi Fi Protected Setup WPS SMS IS 637 Supported FAX Not supported IOTA Supported System Requirements and Specifications 79 Verizon Jetpack 4G LTE Mobile Hotspot AC791L Item Description OTASP IS 683A IS 683B Supported IS 683C OTAPA Supported PRL Preferred Roaming List Supported Authentication Supported Voice Not supported NAM Single Position location Standalone TTY accessibility Not supported Mobile IP Supported Network protocols routing TCP UDP ARP RARP ICMP hardware VPN Pass through of the following VPN types e PPTP e IPSec Tunneling of multiple VPN sessions simultaneously is supported Environmental Specifications Item Temperature Operating temperature 0 C to 35 C 32 F to 95 F Storage temperature Humidity 0 C to 60 C 4 F to 140 F 45 C 113 F 86 RH max Table 1 Environmental specifications Mechanical Specifications Parameter Dimension Dimensions W x L x H 4 33 in x 2 67 in x 0 75 in 110 mm x 68 mm x 19 mm Weight 5 8 oz 164 g System Requirements and Specifications 80 Tips and Safety Guidelines for Lithium lon Batteries Batt
13. active but may be slower network just for guests Turn Wi Fi Off N Ifyou only want to USB tether e or in a Wi Fi restricted zone Choose this profile if you have devices from a few years ago as this profile utilizes the 2 4 GHz band which is supported by all devices with Wi Fi Wi Fi Network Wi Fi name SSID Verizon 791L CF35 1 32 characters Display on Jetpack screen Wi Fi password 0D9A5F02 8 63 characters Display on Jetpack screen Network Settings Wi Fi Options gt 2 To select a different profile click a Wi Fi profile button and click the Save button to confirm Selecting a different Wi Fi profile will disconnect all current Wi Fi connections 3 Below the Wi Fi Password field select or clear the Display On Jetpack Screen check box 4 Click the Save button Your settings are saved Change the Settings for a Jetpack Wi Fi Network Your Jetpack comes with a randomly generated and secured Wi Fi network name and password that you can continue to use as is You can change the Wi Fi network name and password for your main Wi Fi or guest Wi Fi network By default Wi Fi security is enabled for your Jetpack and its Wi Fi networks You can change the security used for your main and guest Wi Fi networks Customize the Wi Fi Settings 30 Verizon Jetpack 4G LTE Mobile Hotspot AC791L gt To change the Wi Fi settings 1 From the Jetpack Admin website home page select Jetpack Settings
14. gt Wi Fi Choose a Wi Fi Profile oy 2 4GHz Standard setup optimized y Scuz Afast 5 GHz network _ 2 4 GHz Wi Fi _ 5 GHz Wi Fi for everyday use compatible with most devices Dual Band Wi Fi e os Guest Wi Fi Both 2 4 GHz and 5 GHz Ls Adds a separate Wi Fi ote active but may be slower network just for guests Turn Wi Fi Off If you only want to USB tether or in a Wi Fi restricted zone Choose this profile if you have devices from a few years ago as this profile utilizes the 2 4 GHz band which is supported by all devices with Wi Fi Wi Fi Network Wi Fi name SSID Verizon 791L CF35 1 32 characters Display on Jetpack screen Wi Fi password OD9A5FO2 8 63 characters Display on Jetpack screen Network Settings gt Wi Fi Options gt 2 To select a different profile click a Wi Fi profile button and click the Save button to confirm Selecting a different Wi Fi profile will disconnect all current Wi Fi connections 3 To enter a new Wi Fi name and Wi Fi password complete the fields 4 To change the encryption settings expand the Network Settings section and select a setting in the Encryption menu Network Settings 4 Encryption WPA2 Personal AES Broadcast Wi Fi network name 1 2 4 GHz Band WiFi Channel Bandwidth Max Connected Devices Wi Fi Options y Customize the Wi Fi Settings 31 Verizon Jetpack 4G LTE Mobile Hotspot AC791L The following
15. only want to USB tether e or in a Wi Fi restricted zone 2 To select a different profile click a Wi Fi profile button and click the Save button to confirm Selecting a different Wi Fi profile will disconnect all current Wi Fi connections Customize the Wi Fi Settings 32 Verizon Jetpack 4G LTE Mobile Hotspot AC791L 3 Expand the Network Settings section Network Settings Encryption WPA2 Personal AES Broadcast Wi Fi network 1 2 4 GHz Band Wi Fi channel Bandwidth Max connected devices Wi Fi Options gt 4 Select a Wi Fi channel from the Wi Fi Channel menu Best practice is to set the channel to Auto The Jetpack chooses the channel that provides the least interference 5 Click the Save button Your settings are saved Specify the Wi Fi Range You can specify the range of the Jetpack s Wi Fi signal Broadcasting the Wi Fi signal to a smaller area consumes less power than broadcasting the signal to a large area By default the Jetpack is set to broadcast in a short range gt To specify the Wi Fi range 1 From the Jetpack Admin website select Jetpack Settings gt Wi Fi Choose a Wi Fi Profile 2 4 GHz Wi Fi 5 GHz Wi Fi E 2 4 GHz A standard setup optimized Y y Scuz Afast 5 GHz network for everyday use compatible with most devices I Dual Band Wi Fi Guest Wi Fi oe Im Both 2 4 GHz and 5 GHz Adds a separate Wi Fi ete active but may be slower network ju
16. place your Jetpack so that the signal passes through open doorways or drywall as opposed to concrete brick metal walls with insulation and so on How can improve my Jetpack s Wi Fi performance To improve your Jetpack s Wi Fi performance try the following suggestions Try a different channel number For more information see Configure the Wi Fi Channel on page 32 Check to see whether any Jetpack software updates are available For more information see Update the Jetpack Software on page 42 Improve the Wi Fi signal strength For more information see Why is the Wi Fi signal always low on page 75 Limit the number of computers or Wi Fi devices that can connect to the network For more information see Change the Password for the Jetpack Admin Website on page 27 Troubleshooting 75 Verizon Jetpack 4G LTE Mobile Hotspot AC791L Additional Questions The following are additional questions about your Jetpack Can I replace the micro SIM card that came with my Jetpack with another micro SIM card Yes but you must provision your account for the SIM card Why is the download or upload speed slow Data transfer speed depends on the LTE signal strength and interfering radio sources like electrical generators or other hotspot Wi Fi devices Review the following possibilities e Check your LTE and Wi Fi signal strength e If your computer or device supports it try using the 5 GHz band Wi Fi network e Check the Wi
17. sec g This setting controls the time between when the blue status light LED illuminates 2 In the Screen section select a brightness setting e Bright Brightens the Jetpack display e Dim Dims the Jetpack display and prolongs the battery life 3 From the Screen timeout menu select a value for the time out 4 To use Stealth mode click the Stealth mode button Stealth mode keeps the LCD screen off until the Power button is pressed the LCD does not light for any notifications 5 Click the Save button Manage Your Jetpack 47 Verizon Jetpack 4G LTE Mobile Hotspot AC791L Your settings are saved Set the Jetpack s Wi Fi Sleep Settings gt To set the Jetpack s Wi Fi sleep settings using the Jetpack display 1 Verify the Jetpack is powered on 2 Open the Settings screen it and select Sleep Jetpack Sleep Mode To conserve power Jetpack will sleep if no devices are connected Press the power button to wake the Jetpack gt After 5 mins default oS After 15 mins Up Select Down 3 Select a sleep setting Your settings are saved Use Airplane Mode You can set the Jetpack to use airplane mode using the Jetpack display or the Jetpack Admin website Turn Airplane Mode On or Off From the Jetpack Display gt To turn Airplane mode on or off 1 Make sure the Jetpack is powered on 2 Open the Settings screen tt and select Airplane Mode 3 Select Turn Off or Turn On Your setting
18. settings are available e None Anyone can access your Wi Fi network without a password and you are responsible for charges incurred NETGEAR recommends that you do not select this option e WPA2 Personal AES Strong security that is supported by newer Wi Fi devices default e WPA WPA2 Strong security that is supported by most Wi Fi devices Wi Fi devices that use either WPA or WPA2 can connect to the Jetpack 5 Click the Save button A confirmation page displays 6 Click the Save button Your settings are saved Note During this change all Wi Fi connected devices are disconnected from the Jetpack Wi Fi network and must reconnect Configure the Wi Fi Channel The Wi Fi channel is the active channel used by the Jetpack s Wi Fi network When many Wi Fi networks in the same location use the same channel it can cause interference By default the Jetpack selects the best available channel but you can specify the Jetpack s Wi Fi channel if you want gt To configure the Wi Fi channel 1 From the Jetpack Admin website home page select Jetpack Settings gt Wi Fi Choose a Wi Fi Profile m 2 AGuz A standard setup optimized y G Scuz Afast 5 GHz network clay for everyday use compatible with most devices _ 2 4 GHz Wi Fi 5 GHz Wi Fi Iy Dual Band Wi Fi ege Guest Wi Fi E fo Both 2 4 GHz and 5 GHz gg Adds a separate Wi Fi e active but may be slower network just for guests Turn Wi Fi Off LS DN If you
19. tethering if you do not add any devices When either black list or white list is selected WPS will not be available View Blocked Devices MAC Filter MAC Filter mode Black List Block all devices in list g Black List Device Name MAC Address 3 In the Name field enter the name of the device 4 In the MAC Address field enter the MAC address of the device you want to block 5 Click the Add button The device is added to the black list 6 Click the Save button Your settings are saved Use MAC Filtering to Allow Devices You allow white list specific devices to access the network by adding their MAC addresses to the white list Devices that are not added to the white list cannot access the Jetpack Wi Fi network Control Internet Access 57 Verizon Jetpack 4G LTE Mobile Hotspot AC791L gt To use MAC filtering to allow specific devices 1 IRON From the Jetpack Admin website home page select Jetpack Settings gt Advanced gt MAC Filter When black list is selected devices in the black list will be blocked from accessing the Internet When white list is selected only devices in the white list are able to access the Internet Use caution with this mode because you may only be able to access the Internet by tethering if you do not add any devices When either black list or white list is selected WPS will not be available View Blocked Devices MAC Filter MAC Filter mode White List
20. the Jetpack Admin Website gt To update the software and firmware manually 1 From the Jetpack Admin website home page select Jetpack Settings gt Jetpack gt Software Update Software Update Current software version NTG9X35C_02 08 23 00 Config version F14 NTG AC791L 0 Last check for update 7 7 2015 2 00 PM Check Now Install From File Update Jetpack from an installation file Choose file No file selected Upload 2 Click the Check Now button If an update is available it is downloaded 3 To install the update from the file click the Browse button and select the file Manage Your Jetpack 42 Verizon Jetpack 4G LTE Mobile Hotspot AC791L 4 Click the Upload button Your Jetpack updates the software and reboots Back Up and Restore Jetpack Settings You can back up and restore your Jetpack s settings Backing up and restoring is useful if you use more than one Jetpack and you want the same settings on all of your Jetpacks You can also save your settings before resetting to factory defaults or changing the settings Download Your Jetpack s Settings To restore your Jetpack s settings later you must download and save your Jetpack s current settings to your computer gt To download a copy of your Jetpack s settings 1 From the Jetpack Admin website home page select Jetpack Settings gt Jetpack gt Backup amp Restore Backup Save your Jetpack settings to your computer
21. the Jetpack Display gt To unblock a device 1 Verify the Jetpack is powered on 2 Open the Connected Devices s menu and select Blocked Devices Blocked Devices 1 1 Name Bob x220i MAC E3 D3 A1 A5 C4 23 Back Unblock Next 3 Select the device 4 Select Unblock 5 Select Yes to confirm The device is unblocked Control Internet Access 55 Verizon Jetpack 4G LTE Mobile Hotspot AC791L Unblock Devices From the Jetpack Admin Website gt To unblock a device 1 From the Jetpack Admin website home page select Connected Devices gt Blocked Devices Connected Devices Connected Devices Blocked Devices Blocked List When biock list is On blocked devices are unable to connect to your Jetpack s Wi Fi network even if they have your Wi Fi password MAC 74 5 0B 50 E5 42 Unblock Device 2 Select the device 3 Click the Unblock Device button The device is unblocked Set Up MAC Filtering You can use Media Access Control MAC filtering to prevent unauthorized devices from connecting to the Jetpack Wi Fi network The MAC filter is used to grant white list or block black list devices access to the main and guest Wi Fi networks Access is based on the MAC address of each device Allow All Devices to Access the Network gt To allow all devices to connect to the Jetpack Wi Fi network 1 From the Jetpack Admin website home page select Jetpack Settings gt Advanced gt MAC Filter
22. the Jetpack is in a zero coverage area and is not connected to the mobile broadband network Make sure that you are in your network provider s coverage area ayi mm my device access the Jetpack Admin website when connected to a If you are using your Jetpack while connected to a VPN you might not be able to access the Jetpack Admin website using http my jetpack To directly access the Jetpack Admin website hosted on the device enter http 192 168 1 1 in your browser Why can t my Jetpack connect to a computer running Windows Vista A known issue with Microsoft is that computers running Windows Vista cannot obtain an IP address from certain routers More information and a fix are available at http support microsoft com kb 928233 or visit the Microsoft support website and search for knowledge base article 928233 Questions About the Jetpack Battery Review this section for answers to questions about your Jetpack battery Why can t I power on my Jetpack Make sure that the battery is inserted in the Jetpack and that it is fully charged or is charging For more information about the battery see the following sections e Install the Battery on page 12 e Charge the Battery on page 13 Why isn t my battery charging If you are in a low coverage area are transferring a lot of data or left the Jetpack in a hot location the internal temperature of the Jetpack can rise above 45 C In these conditions the battery cannot b
23. Allow only devices in isy White List Device Name MAC Address From the MAC Filter Mode menu select White List Allow only devices in list In the Name field enter the name of the device In the MAC Address field enter the MAC address of the device Click the Add button The device is added to the white list Click the Save button Your settings are saved Enable or Disable a DMZ In a demilitarized zone DMZ network configuration a computer runs outside the firewall in the DMZ This computer intercepts incoming Internet traffic providing an extra layer of protection for the rest of the network and sending all incoming data to a particular IP address If the DMZ is enabled then incoming traffic is routed to the computer that uses the IP address specified by the DMZ settings If the DMZ is not enabled the incoming traffic is blocked 1 From the Jetpack Admin website home page select Jetpack Settings gt Advanced gt Firewall VPN passthrough 1 DMZ IPv4 DMZ Click the DMZ button The Destination IP address field appears Control Internet Access 58 Verizon Jetpack 4G LTE Mobile Hotspot AC791L 3 Enter the IP address 4 Click the Save button Your settings are saved Enable or Disable VPN Pass Through You can set up a virtual private network VPN to connect to a corporate network To connect to a corporate network using VPN you must first enable VPN connections pass th
24. C791L Turn Off Wi Fi You can turn off Wi Fi so that the Jetpack does not broadcast a Wi Fi signal When Wi Fi is turned off to connect to the Jetpack you must use the USB cable Turn Off Wi Fi From the Jetpack Display gt To turn off Wi Fi from the Jetpack display 1 Verify the Jetpack is powered on 2 Open the Settings menu it and select Wi Fi gt Turn Wi Fi Off Wi Fi is turned off To connect to the Jetpack you must use a tethered connection until Wi Fi is turned back on Turn Off Wi Fi From the Jetpack Admin Website gt To turn off Wi Fi 1 From the Jetpack Admin website home page select Jetpack Settings gt Wi Fi Choose a Wi Fi Profile _ 2 4 GHz Wi Fi 5 GHz Wi Fi T 2 4GHz A standard setup optimized Afast 5 GHz network for everyday use compatible with most devices Dual Band Wi Fi Guest Wi Fi REN Both 2 4 GHz and 5 GHz Adds a separate Wi Fi e active but may be slower network just for guests Turn Wi Fi Off Ifyou only want to USB tether or in a Wi Fi restricted zone This profile allows you to access the Internet only by USB tethering to your laptop Wi Fi will be turned off so it is useful if you are in a Wi Fi restricted zone 2 Click the Turn Wi Fi Off button 3 Click the Save button 4 When prompted click the Save button to confirm The Jetpack Wi Fi signal is turned off To connect to the Jetpack you must use the USB cable for a tethered connection Customize the Wi Fi S
25. Fi interference by powering the Jetpack off and then powering it on to finda better Wi Fi channel e Ifthe LTE network signal is low consider using an external antenna like the MIMO Antenna or an AirCard Cradle from NETGEAR that has built in high gain antennas What do do if the Jetpack Wi Fi network name doesn t appear in the list of networks If you do not see the Jetpack Wi Fi networks from your Wi Fi enabled device try these suggestions e Refresh the list of networks e On your Jetpack view the Wi Fi options page select Settings gt Wi Fi gt Help Me Choose e Ifthe LCD is dark the Wi Fi radio might be asleep Press the Power button to wake the Jetpack If the Jetpack is tethered to your computer make sure that Wi Fi is set to stay on when the Jetpack is tethered For more information see Your settings are saved on page 27 Troubleshooting 76 System Requirements and Specifications This appendix covers the following topics System Requirements Radio Frequency and Electrical Specifications Software Specifications Environmental Specifications Mechanical Specifications 77 Verizon Jetpack 4G LTE Mobile Hotspot AC791L System Requirements The following items are required for you to use your Jetpack One or more computers or Wi Fi devices that support Wi Fi 802 11ac b g n The following web browsers are supported Internet Explorer version 8 0 or later Mozilla Firefox versio
26. Jetpack is powered on the Power Indicator light will blink Jetpack Home Screen Status bar Illl HGE st g3 Max pines hal cycle ends 7 30 2015 Real time 8 8 Data Usage meter ool Q ve lt Wi Fi Name Password gt e Use the status bar to monitor network signal strength data activity roaming messages connected devices universal charging and battery life e Use the Real time Data Usage meter to monitor current data usage and billing cycle schedule e Use the navigation buttons to scroll to the desired menu option Get Started 9 Verizon Jetpack 4G LTE Mobile Hotspot AC791L Jetpack Display Display Indicators STATUS ICONS UG It Network Signal Strength Indicator Network Technology Indicator displays when you are connected to the 4G LTE network Activity Indicator appears when data is being transferred between the Verizon network and your Jetpack A Roaming Indicator appears when you are roaming 2 Message Indicator appears when you have unread Verizon system messages J Connected Device Indicator displays the number of devices Max connected to your Jetpack Tethered Mode Indicator displays when your Jetpack has a tethered connection Battery Indicator displays the remaining battery charge and battery charging status CAROUSEL ICONS e w ATASI Ul Wi Fi View Wi Fi Name Password Connected Devices View currently connected blocked
27. MEI 359071060023049 IMEISV 00 MEID A1000043414642 FW version NTG9X35C_02 08 27 00 SIM status Ready IMSI 311480184722689 ICCID 89148000001832510001 MIN MSID 4083188201 ESN 80A13C73 Home SID 5983 ERI version 5 PRL version 4G LTE Network Status Available Network operator Verizon Wireless Signal strength RSRP 98 dBm SNR 3 Band LTE B13 Roaming Off GSM UMTS HSPA Network Status Not Available Network operator View Jetpack Support The support page displays information about available Jetpack support resources Advanced Settings 70 Verizon Jetpack 4G LTE Mobile Hotspot AC791L gt To view Jetpack support on the Admin website From the Jetpack Admin website home page select About Jetpack gt Jetpack Support My Account amp Tools Help amp Support Attend a wireless workshop Community forums A Open Source jits amp Licenses Verizon Customer Support 1 800 922 0204 Turn Ona SIM PIN Lock The Jetpack s SIM security is disabled You can turn on a PIN lock and enter a PIN gt Toturnona SIM PIN lock 1 From the Jetpack Admin website home page select Jetpack Settings gt Advanced gt SIM For additional security the SIM card inside your Jetpack can be locked with a PIN code When locked the PIN code must be entered before the Jetpack will connect to the Internet If the PIN Lock feature is on you will need to enter the SIM PIN every time the J
28. Port Filtering 10 c cssecdedeecdeinadcwe es oeeesdeseced penne Add an Application to a Port Filtering White List 000 Add an Application to a Port Filtering Black List 0 00 Removesa Port Filtering ENURY xs s 02tendt 2edcoidoasdbe tesa gadis sles Chapter 6 Advanced Settings View or Change the Jetpack s IP Address and Subnet Mask Configure DHCP svucetevcucied chase vayananniavienadesataedeaues Enable DHCP s c00c400 4eteoadcrarteqe ieee htnedtneee teen ees Set the DNSIMOdG sivcoasdcssdsidycisnesmagdataueieiuadeceoaax Set the Allowed Network Technology Mode 0 000 Set the Network Mode From the Jetpack Display Set the Network Mode From the Jetpack Admin Website View Details About Your Jetpack 0 eee eee View Details About Your Jetpack on the Jetpack Display View Details About Your Jetpack on the Admin Website View Internet Status Details 0 02 Display Diagnostic Information 00 c cee eee ee eee ee View Jetpack SUDPOlt 2S soces ctcsccceiuenaend wavdunureesactees Turn Oma SIM PINLOCK sce svaae scx ee areata OGRA a OOo ndRGS FET eed Chapter 7 Troubleshooting Questions About Connecting Devices and Internet Access Questions About the Jetpack Battery 00000 Questions About Improving Wi Fi Performance 00 Addittonal QUESTIONS cc000 i
29. age contains the following items e Verizon Jetpack 4G LTE Mobile Hotspot AC791L e Preinstalled SIM card e Removable lithium ion battery e Wall USB charger e Universal charging cable e Verizon Wireless brochures Meet Your Jetpack Before you connect your Jetpack familiarize yourself with the Jetpack display icons buttons and connectors Power Button Power Indicator Home Screen Display wile 4t E ma om Status Bar Usage cycle ends 7 30 2015 Data Usage amp 8 23GB 20GB O Max Alert Panel Navigate Left Up Navigate Right Down Select Left Option Select Center Option Select Right Option Universal Charging i Accessory Port and Jetpack Accessory Universal Charging Cable Port Charge Tether Port Connect this end to the Jetpack Connect this end Bottom view Tap View to the device US cable WARNING Use only an approved charger to charge your Jetpack Improper handling of the charging port as well as the use of an incompatible charger may Power Button cause damage to your device and void the warranty Get Started 8 Verizon Jetpack 4G LTE Mobile Hotspot AC791L Operation Status Operations Actions S O To turn ON press and hold the Power button for 2 seconds Power Off To turn OFF press and hold the Power button for 3 seconds Display Wake Up When the display is on the first quick press of the Power button puts the display to sleep Power Indicator When the
30. an adds rkaguduoingateged Gok GaSeoEee aR 26 Manage Messages From the Jetpack Display 0 26 Manage Messages From the Jetpack Admin Website 27 Change the Password for the Jetpack Admin Website 27 Verizon Jetpack 4G LTE Mobile Hotspot AC791L Chapter 3 Customize the Wi Fi Settings Selecta Wi Fi Profil o 43 0 0000002 s0heardeceeevitensas aan kinse is iiid Select a Wi Fi Profile From the Jetpack Display 005 Select a Wi Fi Profile From the Jetpack Admin Website Show or Hide the Wi Fi Settings 0 cece eee eee eee eee Change the Settings for a Jetpack Wi Fi Network 20005 Configure the Wi Fi Channel sscn0 accu hadcoowarsnrertanan sceabaaedease Specify the Wi Fi Range cece eee eee ene Set Upa Guest NetWork s cc0 wesasesecgguuueuwe eerie ene dea heber Turn On the Guest Network eee eee eee eens Change the Guest Network Settings 0 e eee Set the Maximum Number of Connected Devices 000ee 00s WMO WIFE GA o4 cecat ous odie sed Lee Na nte E E a a Turn Off Wi Fi From the Jetpack Display 0c eee ee eee Turn Off Wi Fi From the Jetpack Admin Website 00 Turn Wi Fi On or Off When the Jetpack Is Tethered 00 Enable or Disable Wi Fi Multimedia 0 e eee eee ees Chapter 4 Manage Your Jetpac
31. ation Name IP TCP 2 Select the Port Forwarding button 3 In the Application Name field enter a name describing the application using the port For example enter RandomEmailApp 4 In the IP field enter the IP address of the server being accessed 5 In the Port field enter the port that is forwarded If the application uses more than one port each port must be forwarded separately 6 From the Protocol menu select TCP or UDP This is the protocol being used for this application 7 Click the Add button The port forwarding entry is added to the list 8 Click the Save button Your settings are saved Remove a Port Forwarding Entry If you want to stop forwarding any ports you can remove them from the port forwarding list Control Internet Access 60 Verizon Jetpack 4G LTE Mobile Hotspot AC791L 1 From the Jetpack Admin website home page select Jetpack Settings gt Advanced gt Port Forwarding By default all incoming connections will be blocked To allow certain incoming traffic to pass through the built in firewall and be forwarded to specified devices on your LAN you must turn on Port Forwarding and specify what ports are allowed Port Forwarding Port Forwarding gt Application Name 2 Select the Port Forwarding button 3 Click the X button next to the entry The port forwarding entry is removed 4 Click the Save button Your settings are saved Configure P
32. ck Admin Website gt To view a list of devices connected to the Jetpack network From the Jetpack Admin website home page select Connected Devices Connected Devices Blocked Devices Devices connected to this Jetpack use data from your data plan Performance may vary depending on the number of devices connected Change Max Devices Wi Fi WPS Bmiller PC MAC 1C 3E 84 51 49 AC Block Device IP 192 168 1 70 Control Internet Access 52 Verizon Jetpack 4G LTE Mobile Hotspot AC791L Manage Blocked Devices You can block devices using the Connected Devices page or by setting up MAC address filtering See Block Connected Devices From the Jetpack Display on page 53 If the undesired device is not connected and you know the MAC address you can manually add it to the black list For more information see Use MAC Filtering to Block Devices on page 57 Block Connected Devices From the Jetpack Display gt To block connected devices 1 Verify the Jetpack is powered on 2 Open the Connected Devices s menu Connected Devices gt Wi Fi Devices of 15 Blocked Devices USB Tethered Exit Up Select Down 3 Select Wi Fi Devices or USB Tethered to view the device 4 Select Block 5 Select Yes to confirm The device is blocked and cannot connect to the Jetpack Control Internet Access 53 Verizon Jetpack 4G LTE Mobile Hotspot AC791L Block Connected Devices From the Jetpack Admin W
33. device details Data Usage View data usage and billing cycle details FIG E3 ay Settings View change basic Jetpack and Wi Fi settings Universal Charging Displays the universal charging status Software Update View the current software version and check for updates Get Started 10 Verizon Jetpack 4G LTE Mobile Hotspot AC791L CAROUSEL ICONS Messages View delete system messages About Jetpack Displays device details Internet status Help Displays help tips and advanced features SIM ICONS K No SIM The Jetpack does not detect a SIM card SIM SIM Locked You must enter a PIN to unlock the SIM and use the SIM Jetpack SIM Error The Jetpack cannot read the SIM that is installed SIM SIM Blocked The wrong PIN was entered too many times Contact customer service to get the code to unblock the SIM SIM Rejected The Jetpack can read the SIM but the network rejects it Accessories Your Jetpack ships with the following accessories e Micro USB cable Use this cable to recharge the battery or to tether the Jetpack to your computer e Wall USB charger Your Jetpack comes with a USB charger adapter and a USB cable that connect together to charge your Jetpack External antennas are not included with your Jetpack You can purchase the following accessories separately e AirCard Signal Boosting Cradle DC113A Dock your Jetpack to charge
34. e Jetpack Admin Website Chapter 5 Control Internet Access View Connected Devices 0 ccc eee eee eee e ee nee View Connected Devices From the Jetpack Display View Connected Devices From the Jetpack Admin Website Manage Blocked DeVICES fo 0 ca lt sic sd cstemwcierwalawe sere eeneaw ss aves Verizon Jetpack 4G LTE Mobile Hotspot AC791L Block Connected Devices From the Jetpack Display Block Connected Devices From the Jetpack Admin Website View Blocked Devices From the Jetpack Display 000 0 View Blocked Devices From the Jetpack Admin Website Unblock Devices From the Jetpack Display 0 eee eee ee Unblock Devices From the Jetpack Admin Website 4 Set Up WAC FilteninGicccccectcn erei keg TiN E E EEEE EEO sabres Allow All Devices to Access the Network 0 cece eee ees Use MAC Filtering to Block Devices 0 cece eee eee eee Use MAC Filtering to Allow Devices 0 cc cece cece Enable or Disablea DMZ sdsccuisss ovo aba ceeninatinecieerewemsserenee seeded Enable or Disable VPN Pass Through 0 c cece eee eee eee Configure Port FORWardiNG c 0cc case edadduesdudema eee eedacaekeakes Enable Port Forwarding for an Application 00 cence ee Remove a Port Forwarding ENUY sci ccecdece deed dale ater ea toai alana acbhe nae ias Configure
35. e charged due to safety limits with lithium ion battery technology Check to ensure that the USB cable and the wall charger are connected securely and are working correctly How can I extend the life of the battery For information about extending the life of the battery see Extend Battery Life on page 46 Troubleshooting 74 Verizon Jetpack 4G LTE Mobile Hotspot AC791L Questions About Improving Wi Fi Performance Review this section about improving the Jetpack s Wi Fi performance Why is the Wi Fi signal always low If reception for your Jetpack is poor try the following suggestions to improve your signal strength Make sure that you re inside a network coverage area Try reorienting your Jetpack Move your Jetpack and your computer or Wi Fi device to another location You might be in or near a structure that is blocking the signal Every obstacle for example walls ceilings furniture between the Jetpack and other Wi Fi devices decreases the signal strength Place your Jetpack in a centralized location as high as possible in the room Make sure that you allow plenty of space around your Jetpack to provide the best signal reception Keep your Jetpack at least 3 6 feet away from electrical devices that generate RF interference for example microwaves TVs 2 4 GHz cordless phones cellular phones baby monitors wireless speakers If you re not using these electrical devices turn them off If possible
36. eac o0d cade caaaiaaavauduedueeesasess Appendix A System Requirements and Specifications System RequireMentS 0565s ccsccsssessssssdaseviseeaviseseseseecceees Radio Frequency and Electrical Specifications 0 cece e eee Software SHCCHICAtIONS si dasce sedan dncaogatenth eaeubawebe dada eadadtes Verizon Jetpack 4G LTE Mobile Hotspot AC791L Environmental Specifications s scs2522ch0c lt cedeiosdenieesessdscodaseds 80 Mechanical Specifications o 0ss50501255520eyosages varuvuregseroeeasaane 80 Appendix B Tips and Safety Guidelines for Lithium lon Batteries Battery TIPS s 0ccece0ssegessee crete seki ata NENE DEE NIS EEES 81 General Battery Safety r eriresreaceerriniioniioti tenni aaie ii 81 Appropriate Batteries and Chargers 0 cece eee eens 82 Battery DispOsdl s mneecctec ens hart asdatnantece cs Seared eeerads aay 82 Get Started The Verizon Jetpack 4G LTE Mobile Hotspot AC791L delivers speed and performance for up to 15 Wi Fi capable devices like your smartphone tablet or printer almost anywhere you go This chapter covers the following topics Package Contents Meet Your Jetpack Accessories Install the Battery Charge the Battery Use Your Jetpack to Charge a Mobile Device Access the SIM Card Power the Jetpack On and Off Manage Your Jetpack and Settings NETGEAR AirCard App for Smartphones and Tablets Verizon Jetpack 4G LTE Mobile Hotspot AC791L Package Contents Your pack
37. ebsite gt To block a connected device 1 From the Jetpack Admin website home page select Connected Devices Connected Devices Blocked Devices Devices connected to this Jetpack use data from your data plan Performance may vary depending on the number of devices connected Change Max Devices Wi Fi WPS Bmiller PC MAC 1C 3E 84 51 49 AC Block Device IP 192 168 1 70 A list of devices connected to the main Wi Fi and guest Wi Fi networks displays 2 Click the device name The device details display 3 Click the Block Device button 4 When prompted click the Block Device button again The device cannot access your Wi Fi network View Blocked Devices From the Jetpack Display gt To view blocked devices 1 Verify the Jetpack is powered on 2 Open the Connected Devices s menu and select Blocked Devices Blocked Devices 1 1 Name Bob x220i MAC E3 D3 A1 A5 C4 23 Back Unblock Next Control Internet Access 54 Verizon Jetpack 4G LTE Mobile Hotspot AC791L View Blocked Devices From the Jetpack Admin Website gt To view blocked devices From the Jetpack Admin website home page select Connected Devices gt Blocked Devices Connected Devices Connected Devices Blocked Devices Blocked List When block list is On blocked devices are unable to connect to your Jetpack s Wi Fi network even if they have your Wi Fi password MAC 74 E5 0B 50 E5 42 Unblock Device Unblock Devices From
38. ed Advanced Settings 66 Verizon Jetpack 4G LTE Mobile Hotspot AC791L Set the DNS Mode The DNS mode setting specifies how the DNS servers that the DHCP clients are to communicate with are obtained gt To set the DNS mode 1 From the Jetpack Admin website home page select Jetpack Settings gt Advanced gt DNS DNS DNS mode Manual Automatic Your Jetpack will automatically select a Domain Name Server DNS or you can manually set one Select a DNS mode radio button e Manual The routing hardware assigns to DHCP clients the DNS servers specified in the DNS 1 and DNS 2 fields These fields appear when the Manual radio button is selected Use this option to access a DNS server that provides customized addressing or if your network includes a local DNS server e Automatic The DNS server specified by your network is used Click the Save button Your settings are saved Set the Allowed Network Technology Mode By default the Jetpack automatically connects to your service provider s mobile broadband network You can change this feature so that the Jetpack automatically connects to a LTE or CDMA service only Set the Network Mode From the Jetpack Display gt To set the network mode from the Jetpack display i Verify the Jetpack is powered on Advanced Settings 67 Verizon Jetpack 4G LTE Mobile Hotspot AC791L 2 Open the Settings screen LoM and select Network Technology
39. ery Tips e Charge batteries in a room temperature environment which is generally between 68 F and 79 F 20 C and 26 C Charging may be temporarily disabled if the battery temperature exceeds 113 F 60 C e Ifa battery exhibits significantly shorter runtime or discharge capacity compared to new it may have reached the end of its reasonable lifetime consider replacing it e Abattery that does not charge or exhibits excessive charging time may have reached the end of its life and may need to be replaced e All batteries degrade and lose charge capacity over time as a result of use or storage and eventually need to be replaced e Batteries are best stored in a cool dark dry place Avoid storage in direct sunlight and in vehicles parked outdoors e Batteries may get warm while charging and discharging this is normal behavior for all batteries e Use the wall charger and the USB cable that came with this device e Use the latest firmware check for software updates on a regular basis e Device performance and runtime are affected by workload or usage Higher workloads or usage can lead to higher battery temperatures and faster battery power consumption Streaming large amounts of data affects the power consumption and reduces the operating time of the battery General Battery Safety e Stop using a battery if its case appears damaged swollen or compromised Examples include but are not limited to leaking odors dent
40. es and second hand dealers not associated with reputable manufacturers and carriers may sell incompatible or even counterfeit batteries and chargers If you are unsure about whether a replacement battery or charger is compatible contact NETGEAR or your carrier Battery Disposal Disposal regulations vary by region Dispose of old batteries and equipment in compliance with your local regulations Proper disposal might include recycling programs for batteries cell phones or other electronic waste Do not dispose of batteries in a fire Tips and Safety Guidelines for Lithium lon Batteries 82 ETG EA O Z R part number 202 11519 01 uality One part number OM S1VW
41. essages icon and press the select button to open the first unread message Messages 3 3 ipsum dolor sit amet consectetur adipiscing elit sed do eiusmod tempor Previous Delete Use Your Jetpack 26 Verizon Jetpack 4G LTE Mobile Hotspot AC791L Manage Messages From the Jetpack Admin Website gt To manage messages from the Jetpack Admin website 1 From the My Jetpack Home page select Messages My Jetpack Home Messages Data Usage Connect ted Devices fo Jetpack Settings No Messages Messages About Jetpack Change the Password for the Jetpack Admin Website You can change the password for the Jetpack Admin website gt To change the password 1 from the Jetpack Admin website home page select Jetpack Settings gt Jetpack The Jetpack Admin Password is used to Sign In to this Website Note this does not update your Wi Fi password Hide Admin Password on 1 Jetpack screen When on the Jetp Admin Password cannot be read on the Jetpack LCD display is displayed insteac Change Jetpack Admin Password Enter New Admin Er password New pas Confirm New Admin password Set or change the security challenge question to help retrieve a lost or forgotten Admin Password Security challenge a question Z Security challenge answer 2 Enter a new password in the Enter New Admin password field and in the Confirm New Admin password field 3 Select a Security challenge
42. etpack s main and guest Wi Fi networks gt To set the number of devices that can connect to the Jetpack s Wi Fi networks 1 From the Jetpack Admin website home page select Jetpack Settings gt Wi Fi Choose a Wi Fi Profile Ig 2 4 GHz Wi Fi 5 GHz Wi Fi 2 4GHz Astandard setup optimized y ce Scuz Afast 5 GHz network for everyday use compatible with most devices I Dual Band Wi Fi Guest Wi Fi Ipm Both 2 4 GHz and 5 GHz Adds a separate Wi Fi eve active but may be slower network just for guests Turn Wi Fi Off A If you only want to USB tether or in a Wi Fi restricted zone 2 To select a different profile click a Wi Fi profile button and click the Save button to confirm Selecting a different Wi Fi profile will disconnect all current Wi Fi connections 3 Expand the Network Settings section Network Settings Encryption WPA2 Personal AES Broadcast Wi Fi network T name 2 4 GHz Band Wi Fi channel Bandwidth Max connected devices Wi Fi Options gt Sa 4 From the Max connected devices menu select the number of devices that are allowed to access your Jetpack The maximum number of devices that you can select is 15 5 Adjust the number of connections available on the main and guest networks 6 Click the Save button The number of devices that are allowed to access your Jetpack is set Customize the Wi Fi Settings 37 Verizon Jetpack 4G LTE Mobile Hotspot A
43. etpack is powered on and before the Jetpack will be able to connect to the Internet SIM PIN Lock Feature Off Tum On PIN Lock 2 Click the Turn On PIN Lock button and enter a PIN 3 Click the Save button Your settings are saved Advanced Settings 71 Troubleshooting This chapter provides suggestions for troubleshooting problems that might arise when you are using your Jetpack The chapter includes the following sections e Questions About Connecting Devices and Internet Access e Questions About the Jetpack Battery e Questions About Improving Wi Fi Performance e Additional Questions 72 Verizon Jetpack 4G LTE Mobile Hotspot AC791L Questions About Connecting Devices and Internet Access Review this section for answers to questions about connecting and disconnecting devices and accessing the Internet What do I do if I can t connect a device to the Jetpack If you are experiencing problems connecting to the Jetpack try the following suggestions e Verify that you are connecting with the correct Wi Fi network name and password e Check the Wi Fi stability by turning the Wi Fi on the computer or Wi Fi device off and then back on e Turn off your computer or Wi Fi device and take the battery out wait 10 seconds put the battery back in and turn your device on e Restart your computer or Wi Fi device e Turn off or temporarily disable any security programs or firewalls on your computer or Wi F
44. ettings 38 Verizon Jetpack 4G LTE Mobile Hotspot AC791L Turn Wi Fi On or Off When the Jetpack Is Tethered If a device is tethered to the Jetpack through a USB connection you can turn the Jetpack s Wi Fi signal off so that other devices cannot connect to the Jetpack Wi Fi network If you allow the Wi Fi signal to stay on all devices including the tethered device can connect to the Jetpack Wi Fi network and access the Internet Note To tether your Jetpack to a computer you must download the necessary device drivers using TRU Install For more information see Configure a Tethered Connection on page 21 gt To turn on the Wi Fi signal if a device is tethered to the Jetpack 1 From the Jetpack Admin website home page select Jetpack Settings gt Jetpack gt Preferences USB Connection Tethering Micro USB connection Prompt on Jetpack screen each time connect the USB cable Charge only Wi Fi connection while Turn off Wi Fi when tethered tethering USB tethering is supported by most Windows desktop and Mac OS X systems Platform support sake Please consult the user manual for compatibility To use with Windows XP please download drivers prior to installation Download Win XP Drivers 2 Select or clear the Turn off Wi Fi when tethered check box 3 Click the Save button Your settings are saved Enable or Disable Wi Fi Multimedia By default Wi Fi Multimedia is enabled to automatically use Qualit
45. f you use a USB connection for data transfer and not just for charging your device ona computer using Windows XP you must install the device drivers To download these drivers sign in to the Jetpack admin website http my jetpack com and select Jetpack Settings gt USB Connection and click the Download Win XP Drivers link Jetpack Admin Website Your Jetpack comes configured and ready to use You can use the Admin website to manage your Jetpack s settings Sign In to the Jetpack Admin Website gt To sign in to the Jetpack Admin website 1 Connect your Wi Fi capable device to the Jetpack For information about how to connect to the Jetpack see Manage Your Jetpack and Settings on page 17 2 Open a web browser on your connected device and enter http my jetpack or http 192 168 1 1 in the address field of the web browser Some computers only accept the IP address to connect to the Jetpack Admin website FE My Jetpack Home Welcome to your Jetpack Data Usage i Sign In 1 Connected Devices Jetpack Settings Sign In to continue Ga Messages About Jetpack Signin Forgot Admin Password Manage My Jetpack My Account amp Tools Help amp Support Attend a wireless workshop Community forums Device Support page amp User Guide Some links take you to external content where data fees may apply 3 Sign in with the Jetpack Admin password Use Your Jetpack 22 Verizon Jetpack 4G LTE Mobi
46. gt To view estimated data usage on the Jetpack display 1 Verify the Jetpack is powered on nos st E 4 Max a Data Usage Usage cycle ends 7 30 2015 Usage cycle ends 01 09 15 mus 323GB 20GB Data usage as of 12 10 15 OO E This device 6 GB A max N Other devices 2 23 GB Total used 8 23 GB of 20 GB lt Wi Fi Name Password gt Exit 2 On the Home screen use the Real time Data Usage meter 3 To view more open the Data Usage screen vw 4 View the session usage or the billing cycle usage Monitor Data Usage on the Jetpack Admin Website Your data usage displays in the Data Usage section of the My Jetpack Home page UGE 2 P My Jetpack Home o ivenuaes Welcome to your Jetpack 1 Connected Devices Xt Jetpack Settings Messages About Jetpack My Wireless Number ata Usage Wi Fi Name 408 472 9250 94 15 GB of 150 GB Used Verizon 791L CF35 Wi Fi Pass d 0D9A5F02 Manage My Jetpack My Account amp Tools Help amp Support Customize your Wi Fi Settings My Verizon 2 Attend a wireless workshop ur Jetpack Admin Coverage Map Community forums Data Calculator Device Support page amp User Guide Use Your Jetpack 24 Verizon Jetpack 4G LTE Mobile Hotspot AC791L For more information select Data Usage from the menu Data Usage About My Usage Estimate Usage Cycle Derg Cnr ere 810201 hate ene ae Of L209 T a Tha Gewee 1 Aa Manage Ale
47. i device e f possible try using another computer or Wi Fi device to connect to your Jetpack If you can then the problem is with the device that cannot connect not the Jetpack What do do if I can t access the Internet If you are connected to the Jetpack but cannot connect to the Internet try the following suggestions e Turn off your Jetpack remove the battery wait 10 seconds reinsert the battery and turn on your Jetpack e Check the display status on the LCD screen for your connection status alerts or messages e Check the Alerts screen and resolve any outstanding issues e Make sure that network coverage is available in your area e Confirm that your account is activated and that no other Internet connections are active e Check your account details with your Internet service provider to see if your account is in good standing e Switch your Jetpack off and on then restart your computer or Wi Fi device The LCD screen on my Jetpack turned off Can still access the Internet Yes you can still access the Internet if the Jetpack s LCD screen is not lit The LCD screen goes to sleep if there is no activity on the screen but the Wi Fi radio is still active To wake up the LCD quickly press and release the Power button Troubleshooting 73 Verizon Jetpack 4G LTE Mobile Hotspot AC791L Why does the No Signal icon display If the No Signal icon displays on either the LCD or the Jetpack Admin website
48. im to save energy You can adjust the following display settings Adjust the brightness level Set the time out to a shorter period to reduce the amount of time that Jetpack display is not touched before the screen turns blank Use Stealth mode for discreet use Stealth mode keeps the LCD screen off until the Power button is pressed the LCD does not light for any notifications Adjust the Screen Settings From the Jetpack Display gt To adjust the screen settings using the Jetpack display 1 Verify the Jetpack is powered on Manage Your Jetpack 46 Verizon Jetpack 4G LTE Mobile Hotspot AC791L 2 Open the Settings menu LoM and select Screen Screen Settings Brightness BRIGHT Adjust screen brightness Screen Timeout 1 MIN Time before screen darkens Stealth Mode OFF Discrete operation no LED Up Dim Down 3 Adjust the settings Your settings are saved Adjust the Screen Settings From the Jetpack Admin Website To adjust the brightness of the Jetpack display 1 From the Jetpack Admin website home page select Jetpack Settings gt Jetpack gt Preferences Screen Brightness Bright Dim Screen timeout 30 sec default Stealth mode If you turn on stealth mode the screen is only lit when you interact with it Alerts and notifications will not light the and the power indicator does not blink Power indicator LED gt The blue LED blinks to indicate power Blink delay 3
49. its battery boost signal strength and extend coverage indoors and in areas with low signal strength This cradle is built with an Ethernet port so that you can connect Ethernet enabled devices like a router or laptop e MIMO antenna This external antenna boosts signal strength and extends coverage indoors and in areas with low signal strength For more information visit www netgear com JetpackAC791L Get Started 11 Verizon Jetpack 4G LTE Mobile Hotspot AC791L Install the Battery Before you use your Jetpack be sure to charge the battery for at least three hours to ensure a full initial charge When the battery needs recharging follow the instructions in Charge the Battery on page 13 gt To install the battery 1 If the back cover is attached to the Jetpack remove the back cover by lifting at the notch on either corner of the Jetpack 2 Align the gold contacts Press down gently to secure the battery Battery Gold contacts 3 Line up the 2 tabs on the back cover with the slots at the bottom of the Jetpack and then press down along the edges to secure the cover Get Started 12 Verizon Jetpack 4G LTE Mobile Hotspot AC791L Charge the Battery You can charge the battery from a wall socket or from the USB port on your computer Charging using the wall charger is faster than charging using a USB port on a computer Charge the Battery Using the Wall Charger gt To charge the batter
50. k Update the Jetpack Software 0 cece cence eee thari dids Update the Software From the Jetpack Display 0000 Update the Software From the Jetpack Admin Website Back Up and Restore Jetpack Settings 0 0 cee cece eee eee ee eee Download Your Jetpack s Settings 222 crcuaaicsices vows ben s cdseee nee o Restore Your Jetpack s Settings 0 0c Reset the Jetpack to Factory Default Settings eee Reset the Jetpack to Factory Settings From the Jetpack Display Reset the Jetpack to Factory Settings From the Jetpack Admin Website Extend IBatterVikifer lt ictct04 odd nd onnea E E E bed edacdisd od oti Adjust the Jetpack Screen Settings 0 cece eee eee Adjust the Screen Settings From the Jetpack Display Adjust the Screen Settings From the Jetpack Admin Website Set the Jetpack s Wi Fi Sleep Settings 0 cece eee eee Use Airplane Mode cic acids et o 3 Gees oe eda guiguiGiewawaweunea geen da aaa Turn Airplane Mode On or Off From the Jetpack Display Turn Airplane Mode On or Off From the Jetpack Admin Website GPS Over Wi SUNS s 2ccc0t aderatudtucmniebh ripe piwebeceso nee EE Specify Universal Charging Settings 0 cece eee eee eee View a Universal Charging Demo on the Jetpack Display Specify Universal Charging Settings From th
51. le Hotspot AC791L a Verify the Jetpack is powered on b On the Jetpack display open the Jetpack Admin website option in the Help menu to view the Admin password Note The default Admin password is the same as the default Wi Fi password For information about how to change these passwords see Change the Password for the Jetpack Admin Website on page 27 and Change the Settings for a Jetpack Wi Fi Network on page 30 The Sign In section closes Jetpack Admin Home Page My Jetpack Home allows you to quickly access commonly used links and all available menu options for your Jetpack P My Jetpack Home S e Welcome to your Jetpack 9 1 Connected Devices mt Jetpack Settings GI Messages About Jetpack 408 472 9250 94 15 GB of 150 GB Used Verizon 791L CF35 OD9ASFO2 i m Quick link menu Manage My Jetpack My Account amp Tools Help amp Support options Customize your Wi Fi Settings My Verizon Attend a wireless workshop 2 Change your Jetpack Admin Coverage Map Community forums Password Data Calculator Device Support page amp User Guide 2 My Jetpack Home contains the following quick link menu options e Manage My Jetpack e My Account amp Tools Help amp Support Use Your Jetpack 23 Verizon Jetpack 4G LTE Mobile Hotspot AC791L Monitor Data Usage You can monitor data usage using the Jetpack display or the Jetpack Admin website Monitor Data Usage on the Jetpack Display
52. n 4 0 or later Google Chrome version 17 or later Apple Safari version 5 0 or later Apple Safari Mobile version iOS 4 0 Android Browser Android OS 2 2 or later The following operating systems are supported Windows 8 x86 Windows 7 Windows Vista Windows XPR SP3 Mac OS X version 10 6 8 or later Mac OS 10 6 10 8 iOS version 4 or later Android version 2 1 or later Blackberry version 5 0 or later If you ll be connecting your device through USB connect to a USB 2 0 or USB 3 0 port System Requirements and Specifications 78 Verizon Jetpack 4G LTE Mobile Hotspot AC791L Item Radio Frequency and Electrical Specifications Description Approvals Battery Current FCC Size 4340 mAh Duration for initial charge wall charger PC USB cable 3 hours Charge life e Up to 24 hours of active time e Up to 650 hours of standby time Maximum 900 mA Standby current e 4 mA 1xEV DO IS2000 hybrid mode e 6 5 mA LTE Technology Bands lt 4G LTE CA 700 1700 B13 B4 lt 4G LTE 1900 B2 1800 B3 1700 B4 2600 B7 700 MHz B13 MHz lt UMTS HSPA HSPA 850 900 1900 2100 MHz lt CDMA 1X EvDO eHRPD 800 1900 MHz lt GSM GPRS EDGE 850 900 1800 1900 MHz Software Specifications Item Description CDMA 3G specification Data service IS 2000 Release 0 IS 707A 3GPP Wi Fi specification
53. n website 1 From the Jetpack Admin website home page select About Jetpack gt Jetpack Info Manufacturer Model Firmware version Netgear Incorporated AC791L NTG9X35C_02 08 27 00 Firmware build date 2015 07 24 Hardware version PRI version Web app version MAC address 2 0 231 12491 01 00 33 AC791S 1VZNAS_03 03 120 21 08 BD 43 32 CF 35 Warranty date code 08 04 2015 07 37 View Internet Status Details You can view technical details about the status of your Internet connection gt To view details ab out your Internet status 1 From the Jetpack Admin website home page select About Jetpack gt Internet Status IPv4 IP Address Subnet Mask MAC Address DHCP server DHCP address range DHCP lease time minutes IPv6 Link Local Address 192 168 1 1 255 255 255 0 08 BD 43 32 CF 35 192 168 1 10 192 168 1 254 720 2600 1010 b000 bd3d e5a7 e930 3e01 fc00 Advanced Settings 69 Verizon Jetpack 4G LTE Mobile Hotspot AC791L Display Diagnostic Information The diagnostic page contains information that can be used by the technical support teams for troubleshooting purposes gt To display diagnostic information on the Admin website 1 From the Jetpack Admin website home page select About Jetpack gt Diagnostics This detailed information is used only for troubleshooting and technical support Modem Phone number MDN 408 472 9250 I
54. nd Off 0 cece cece eee eee eee ees 16 Power OM 4s2 56 505o haben batdateinewed acaeeineebeede daca rabateds 16 POWEMOET acuucebencrcasteassancaanidulnaaieukeereesececactssea2 16 Using the Navigate Select Buttons 0 cece cece eee eee 16 Manage Your Jetpack and Settings 6 ccscctedscseeeeeaeadaaaranenactes 17 NETGEAR AirCard App for Smartphones and Tablets 0 18 Chapter 2 Use Your Jetpack Using Your Jetpack for the First Time 0 cee eee eee eee eee 20 Connect to the Jetpack Using Wi Fi 0 2c cee eee eee eee 20 Connect Using a Wi Fi Network Manager 00005 20 Connect SING WP narrati isni dies ie n Gen daha telattca N E 21 Configure a Tethered ConnectiON sss sse cinirinsisssstrrcriererirrsres 21 Jetpack Admin Website 0 cece cece ccc eee enn eees 22 Sign In to the Jetpack Admin Website 0 cece 22 Jet pack Admim Home RAGE ois tscc0cosceddond tere daroaeneraseodanens 23 Monitor Data USage sc caccicuaue saree sviilenekins Waweleeemera meee dees 24 Monitor Data Usage on the Jetpack Display 0 00 24 Monitor Data Usage on the Jetpack Admin Website 24 Manag Alents c cccvineetebecetivetasananiaaneee eae eo tegen deedased 25 View Alerts on the Jetpack Display 0 eee eee 25 View Alerts on the Jetpack Admin Website 0 c eee ee eee 26 Manage MESSAQCS cena saeigi
55. ort Filtering Port filtering lets you specify which applications for example HTTP FTP email servers can white list or cannot black list access the Internet Add an Application to a Port Filtering White List You can white list specific applications so that only those applications are allowed to access the Internet Control Internet Access 61 Verizon Jetpack 4G LTE Mobile Hotspot AC791L gt To add an application to the port filtering white list 1 From the Jetpack Admin website home page select Jetpack Settings gt Advanced gt Port Filtering Port Filtering White List White List Application Name Protocol TCP z Select White List from the Port Filtering menu In the Application Name field enter a name that describes the application being filtered for example RandomEmailApp In the Port field enter the port used by the application From the Protocol menu select TCP or UDP This is the protocol being used for this application Click the Add button The port filtering entry is added to the list Click the Save button Your settings are saved Add an Application to a Port Filtering Black List You can black list specific applications to prevent those applications from accessing the Internet gt To add an aplication to a port forwarding black list 1 From the Jetpack Admin website home page select Jetpack Settings gt Advanced gt Port Filtering The Port Filtering
56. ot AC791L 3 Read the agreement select the Agree check box and click the Yes proceed button GPS Over Wi Fi is enabled Specify Universal Charging Settings The universal charging cable allows you to use your Jetpack to charge small portable USB devices such as smartphones to keep you powered and connected longer See Use Your Jetpack to Charge a Mobile Device on page 14 You can view a universal charging demo on the Jetpack display You can view or change the universal charging settings from the Jetpack Admin website View a Universal Charging Demo on the Jetpack Display gt To view the universal charging demo using the Jetpack display 1 Make sure the Jetpack is powered on 2 Open the Universal Charging screen and select Demo Specify Universal Charging Settings From the Jetpack Admin Website gt To specify universal charging settings 1 From the Jetpack Admin website home page select Jetpack Settings gt Jetpack gt Preferences Universal Charging If your tablet or smartphone is out of battery you can charge it with your Jetpack To ensure proper performance you must use the Universal Charging cable included in the box poy P we Stop charging when 5 E Jetpack battery is below diaii l Default charge time Airplane mode Airplane mode allows you to charge devices while the radios are turned off 2 Specify the desired charging settings 3 Click the Save button Your setting
57. page displays Select Black List from the Port Filtering menu In the Application Name field enter a name that describes the application being filtered for example RandomEmailApp In the Port field enter the port used by the application From the Protocol menu select TCP or UDP This is the protocol being used for this application Click the Add button Control Internet Access 62 Verizon Jetpack 4G LTE Mobile Hotspot AC791L The port filtering entry is added to the list 7 Click the Save button Your settings are saved Remove a Port Filtering Entry If port filtering is currently enabled and some ports are already in the list black list or white list you can remove any of those rows 1 From the Jetpack Admin website home page select Jetpack Settings gt Advanced gt Port Filtering The Port Filtering page displays 2 From the Port Filtering menu select Black List or White List The entries display 3 Click the X button next to the entry that you want to remove The port filtering entry is removed 4 Click the Save button Your settings are saved Control Internet Access 63 Advanced Settings This chapter provides information about how to configure advanced settings on your Jetpack The chapter covers the following topics View or Change the Jetpack s IP Address and Subnet Mask Configure DHCP Set the DNS Mode Set the Allowed Network Technology Mode View Details About Your
58. question and enter the answer for each field 4 Click the Save button Your settings are saved Use Your Jetpack 27 Customize the Wi Fi Settings The Jetpack comes with Wi Fi network profiles for the 2 4 GHz and 5 GHz bands and for a guest network The guest network is turned off by default so if you want to use it you must turn it on You can customize the Jetpack Wi Fi settings to suit your preferences The chapter covers the following topics Select a Wi Fi Profile Show or Hide the Wi Fi Settings Change the Settings for a Jetpack Wi Fi Network Configure the Wi Fi Channel Specify the Wi Fi Range Set Up a Guest Network Set the Maximum Number of Connected Devices Turn Off Wi Fi Turn Wi Fi On or Off When the Jetpack Is Tethered Enable or Disable Wi Fi Multimedia 28 Verizon Jetpack 4G LTE Mobile Hotspot AC791L Select a Wi Fi Profile Your Jetpack comes with Wi Fi profiles for the 2 GHz 5 GHz main dual band and guest networks and a profile that turns off Wi Fi The Jetpack broadcasts the Wi Fi profile that you select Selecting a different Wi Fi profile will disconnect all current Wi Fi connections Select a Wi Fi Profile From the Jetpack Display To select a Wi Fi Profile on the Jetpack display Vv 1 Verify the Jetpack is powered on 2 Open the Settings menu it and select Wi Fi Choose a Wi Fi Profile S 2 4 GHz Wi Fi Works with all devices 5 GHz Wi Fi Fast but limited compatibili
59. reen on page 9 e The Jetpack Admin website See Jetpack Admin Website on page 22 e Your account overview page See View Your Account Settings on page 46 A mobile app See NETGEAR AirCard App for Smartphones and Tablets on page 18 Get Started 17 Verizon Jetpack 4G LTE Mobile Hotspot AC791L NETGEAR AirCard App for Smartphones and Tablets a Download the complimentary mobile app from 0 hioo Www netgear com AirCardApps or from the other sources listed here Use this app to view your Jetpack s settings connection status and data ANDROID APP ON p A usage information from your smartphone or tablet gt Google play era To manage all Jetpack settings visit the Jetpack Admin website at GLUCOSE http my jetpack or http 192 168 1 1 Go Download from g Windows Store Get Started 18 Use Your Jetpack This chapter explains how to connect to your Jetpack using Wi Fi or a tethered USB connection and how to manage Jetpack basics from the Jetpack display and the Jetpack Admin website The chapter covers the following topics Using Your Jetpack for the First Time Connect to the Jetpack Using Wi Fi Configure a Tethered Connection Jetpack Admin Website Monitor Data Usage Manage Alerts Manage Messages Change the Password for the Jetpack Admin Website 19 Verizon Jetpack 4G LTE Mobile Hotspot AC791L Using Your Jetpack for the First Time The first time you use your Jetpack do the following
60. rough gt To enable or disable VPN pass through 1 From the Jetpack Admin website home page select Jetpack Settings gt Advanced gt Firewall VPN passthrough 1 DMZ IPv4 DMZ 2 Click the VPN passthrough button Click the Save button Your settings are saved Configure Port Forwarding Port forwarding lets you forward incoming traffic to specific ports and devices according to their local IP addresses on your network Normally incoming traffic is blocked Enable Port Forwarding for an Application You can enable port forwarding for certain application types The following are some of the reasons to enable port forwarding e You can access your remote desktop from the Internet by specifying the WAN public IP address that your device is using e Internet users can access a web FTP or email server or a gaming or Internet application hosted by your computer gt To enable a port forwarding entry for an application 1 From the Jetpack Admin website home page select Jetpack Settings gt Advanced gt Port Forwarding Control Internet Access 59 Verizon Jetpack 4G LTE Mobile Hotspot AC791L By default all incoming connections will be blocked To allow certain incoming traffic to pass through the built in firewall and be forwarded to specified devices on your LAN you must turn on Port Forwarding and specify what ports are allowed Port Forwarding Port Forwarding gt Applic
61. rts Your Jetpack displays alerts about situations that require your attention The alerts suggest the actions you must take to resolve them The following are some of the alerts that you might encounter e Software update available For information about how to update your software see Update the Jetpack Software on page 42 e SIM errors Reboot the Jetpack If the SIM error still displays contact support Alerts remain as long as the issues that cause them are active When the issues are resolved the alerts are removed automatically View Alerts on the Jetpack Display gt To view alerts on the Jetpack display 1 Verify the Jetpack is powered on 2 Read each alert that displays and follow any displayed instructions Use Your Jetpack 25 Verizon Jetpack 4G LTE Mobile Hotspot AC791L View Alerts on the Jetpack Admin Website gt To view alerts on the Jetpack Admin website Active alerts display at the top of the page 1X amp signout Follow the instructions in each alert to address the conditions that caused it to display Manage Messages You can view the number of unopened Verizon system messages sent to your Jetpack and you can read save or delete each message Manage Messages From the Jetpack Display The Message icon 3 shows the number of unread messages gt To manage messages from the Jetpack display 1 Verify the Jetpack is powered on 2 On the Home screen scroll to the M
62. s corrosion rust cracks swelling melting and scratches Do not expose batteries to fire or other heat generating environments e Do not place the battery or the device in areas that may get hot Examples include but are not limited to on or near a space heater cooking surface cooking appliance iron radiator or fireplace 81 Verizon Jetpack 4G LTE Mobile Hotspot AC791L Do not get the battery or the device wet Even though they may dry and appear to operate normally the circuitry can slowly corrode and defeat its safety circuitry Do not crush puncture deform or put a high degree of pressure on the battery which can cause an internal short circuit resulting in overheating Avoid dropping the battery or the device Dropping it especially on a hard surface may cause damage to the battery and the device If you suspect damage to the battery or the device replace it When the battery is outside the device do not allow the battery to come in contact with metal objects such as coins keys jewelry or tools Do not disassemble or modify batteries Do not use a battery for anything other than its intended purpose Appropriate Batteries and Chargers Use only approved batteries in the device Only purchase products and accessories recommended by NETGEAR or your carrier Use of unapproved batteries products or accessories will void your warranty Do not use incompatible batteries and chargers Some websit
63. s are saved Manage Your Jetpack 48 Verizon Jetpack 4G LTE Mobile Hotspot AC791L Turn Airplane Mode On or Off From the Jetpack Admin Website gt To specify airplane mode using the Jetpack Admin website 1 From the Jetpack Admin website home page select Jetpack Settings gt Jetpack gt Preferences Universal Charging If your tablet or smartphone is out of battery you can charge it with your Jetpack To ensure proper performance you must use the Universal Charging cable included in the box Stop charging when Jetpack battery is below Default charge time Airplane mode Airplane mode allows you to charge devices while the radios are turned off 2 Click the Airplane mode button 3 Click the Save button The Jetpack enters airplane mode You will be disconnected from the Wi Fi network GPS Over Wi Fi Settings To use GPS over Wi Fi you must use an app such as Microsoft Streets amp Trips that supports NMEA GPS stream technology gt To set up GPS over Wi Fi 1 From the Jetpack Admin website home page select Jetpack Settings gt Jetpack gt GPS GPS over Wi Fi nput This is only useful if running an app that is capable of utilizing a NMEA GPS stream e g Microsoft Streets amp Trips etc Turn off on power down Download GPS over Wi Fi Drivers 2 Select the GPS over Wi Fi button The GPS Agreement displays Manage Your Jetpack 49 Verizon Jetpack 4G LTE Mobile Hotsp
64. s are saved Manage Your Jetpack 50 Control Internet Access You can customize your Jetpack settings to control which devices can connect to the Jetpack using Wi Fi and the local area network LAN You can also specify custom rules about how Internet traffic is managed using port forwarding and port filtering This chapter covers the following topics View Connected Devices Manage Blocked Devices Set Up MAC Filtering Enable or Disable a DMZ Enable or Disable VPN Pass Through Configure Port Forwarding Configure Port Filtering 51 Verizon Jetpack 4G LTE Mobile Hotspot AC791L View Connected Devices You can view a list of devices that are connected to your Jetpack Wi Fi network on the Jetpack Admin website You can also block undesired devices that are already connected to the Jetpack Wi Fi network from connecting later When you block or unblock users the Jetpack resets to activate the new settings Any devices connected to the Jetpack are disconnected when the Jetpack resets View Connected Devices From the Jetpack Display Connected devices are using the Jetpack Wi Fi network or tethered to the Jetpack gt To view connected devices 1 Verify the Jetpack is powered on 2 Open the Connected Devices s menu Connected Devices gt Wi Fi Devices of 15 Blocked Devices USB Tethered Exit Up 3 View Wi Fi blocked or tethered devices View Connected Devices From the Jetpa
65. st for guests Turn Wi Fi Off LAS If you only want to USB tether e or in a Wi Fi restricted zone Customize the Wi Fi Settings 33 Verizon Jetpack 4G LTE Mobile Hotspot AC791L 2 To select a different profile click a Wi Fi profile button and click the Save button to confirm Selecting a different Wi Fi profile will disconnect all current Wi Fi connections 3 Expand the Wi Fi Options section Network Settings 6 Wi Fi Options Wi Fi Range Short small coverage uses less power Medium Long large coverage uses more power Wi Fi Multimedia WMM 1 WMM maintains the priority of audio video and voice over other applications which are less time WPS Access gt Allow WPS to be accessible from the LCD display Devices connected to this Jetpack use data from your data plan Performance may vary depending on the number of devices connected 4 Select a Wi Fi Range radio button 5 Click the Save button A confirmation page displays 6 Click the Save button Your settings are saved Note During this change all Wi Fi connected devices are disconnected from the Jetpack Wi Fi network and must reconnect Set Up a Guest Network Guest networks allow visitors to connect to the Jetpack s Wi Fi network and use the Internet without using your main Wi Fi network name and password Initially the guest network is turned off You must turn it on before you can use it Customize the Wi
66. store Factory Defaults button A confirmation page displays 3 Click the Restore Factory Defaults button The Jetpack resets to its factory default settings Manage Your Jetpack 45 Verizon Jetpack 4G LTE Mobile Hotspot AC791L Extend Battery Life By default the Jetpack is configured to optimize battery life You can extend the battery life in several ways When you re not using your Jetpack turn it off Tether your Jetpack to your computer using the micro USB cable and disable Wi Fi For more information see Configure a Tethered Connection on page 21 Adjust the Jetpack display settings Decrease the brightness of the Jetpack display For more information see Adjust the Screen Settings From the Jetpack Admin Website on page 47 Set the Jetpack display to turn off sooner For more information see Adjust the Jetpack Screen Settings on page 46 Use a shorter Wi Fi inactivity time out period For more information see Set the Jetpack s Wi Fi Sleep Settings on page 48 Limit the number of Wi Fi devices that can connect to the Jetpack Wi Fi network For more information see Set the Maximum Number of Connected Devices on page 37 If only one network coverage type is available to you LTE or 3G set the allowed network mode to that coverage type only For more information see Set the Allowed Network Technology Mode on page 67 Adjust the Jetpack Screen Settings The Jetpack s display is automatically set to d
67. ted longer gt To charge an external USB device using the universal charging cable 1 Verify the Jetpack is powered on Connect the universal charging cable to the Jetpack 2 Connect the other end of the charging cable to a USB cable then connect the other end of the USB cable to the device you wish to charge 3 Select your charging preference Continuous or Timed Charge Get Started 14 Verizon Jetpack 4G LTE Mobile Hotspot AC791L Access the SIM Card Your Jetpack comes with a preinstalled SIM card gt To access the SIM card 1 If the back cover is attached to the Jetpack remove the back cover by lifting at the notch on either corner of the Jetpack 2 Remove the battery The SIM card is located as shown gt To switch between SIM cards 1 To remove slide the SIM card forward and out from underneath the metal holder 2 To insert another SIM card slide the SIM card underneath the metal holder ensuring the notch matches the image Get Started 15 Verizon Jetpack 4G LTE Mobile Hotspot AC791L Power the Jetpack On and Off Power On Press the Power button until the Jetpack display lights up After the initial startup screens display the Home screen and menu options are available Alle t E max am Usage cycle ends 7 30 2015 NETGEAR e B 9 AirCard lt Wi Fi Name Password gt Power Off Press and hold the Power button until the display shows Shutting down
68. th the imported file settings Reset the Jetpack to Factory Default Settings You can return your Jetpack to its factory default settings Reset your Jetpack to its factory default settings in the following cases e You changed the default Administrator login password and you can t remember the new password e You ve changed the DHCP settings so that your device is inoperable Manage Your Jetpack 44 Verizon Jetpack 4G LTE Mobile Hotspot AC791L Reset the Jetpack to Factory Settings From the Jetpack Display gt To reset the Jetpack to its factory settings using the Jetpack display 1 Verify the Jetpack is powered on 2 Open the Settings menu tt and select Factory Reset 3 Select Yes to confirm A message explains that all active connections will end 4 Select Yes The Jetpack returns to its factory settings and restarts Reset the Jetpack to Factory Settings From the Jetpack Admin Website gt To reset the Jetpack to its factory default settings 1 From the Jetpack Admin website home page select Jetpack Settings gt Jetpack gt Backup amp Restore Backup Save your Jetpack settings to your computer Download Restore Upload a previously saved backup file from this device to restore your settings Choose file No file selected Restore to Factory Defaults Restore all settings to the factory default values Restore Factory Defaults Restart amp Shutdown Restart Shutdown 2 Click the Re
69. ty Guest Wi Fi Network Wi Fi access for guests Up Select Down 3 Select the desired Wi Fi profile Select a Wi Fi Profile From the Jetpack Admin Website gt To select a WiFi profile 1 From the Jetpack Admin website select Wi Fi Choose a Wi Fi Profile m 2 AGuz A standard setup optimized y a Scuz Afast 5 GHz network bes for everyday use compatible with most devices l N 2 4 GHz Wi Fi 5 GHz Wi Fi Dual Band Wi Fi Guest Wi Fi oe Im Both 2 4 GHz and 5 GHz Adds a separate Wi Fi e e active but may be slower network just for guests P Turn Wi Fi Off i gt DN If you only want to USB tether e or in a Wi Fi restricted zone 2 Click a Wi Fi profile button to select it 3 Click the Save button to confirm Your Jetpack uses the Wi Fi profile that you selected Customize the Wi Fi Settings 29 Verizon Jetpack 4G LTE Mobile Hotspot AC791L Show or Hide the Wi Fi Settings By default the Wi Fi network name and password can be viewed on the Jetpack display in case you forget what they are For added security you can hide this information gt To show or hide the Wi Fi settings 1 From the Jetpack Admin website home page select Jetpack Settings gt Wi Fi Choose a Wi Fi Profile 5 GHz Wi Fi A 2 4 GHz Wi Fi i 2 4GHz standard setup optimized y Afast 5 GHz network J for everyday use compatible with most devices l Dual Band Wi Fi Guest Wi Fi IN Both 2 4 GHzand 5 GHz Adds a separate Wi Fi e e
70. verizon User Guide Verizon Jetpack 4G LIE Mobile Hotspot AC 9LL NETGEAR Verizon Jetpack 4G LTE Mobile Hotspot AC791L Support Contact your Internet service provider for technical support Compliance For regulatory compliance information visit http www netgear com about regulatory See the regulatory compliance document before connecting the power supply Trademarks NETGEAR Inc NETGEAR and the NETGEAR Logo are trademarks of NETGEAR Inc Any non NETGEAR trademarks are used for reference purposes only Contents Chapter 1 Get Started Package COmtentS cico ce0c tetetodeseiatieneataotim Gagidatatetesoieded 8 Meet Your JOC PACK vc vacssacesessusnhso0dsopaskhusuhebuedagesaasesaads 8 Operation StatUSi eest enrnranii enni taba tip ariat ihe o9di60 8 8es 9 Jet pack Home Scree vsusvsnrrasckanotaimiervecvareweuswanauarawane 9 Jetpack Display suiniens 4444446004 or ederghadtet ew EENE ENEA 10 ACCCSSONES 5s icccewmbeusadertiua ees a o EEES 11 installi the Battery cccscivrcdcesoedutonanimadoeciereietteeesdeehuaes 12 Charge the Battery Seseme bats aang dnes addek ket oner de ais Seale gues 13 Charge the Battery Using the Wall Charger 00000 T3 Charge the Battery Using Your Computer s s s 0 cece eee ee eee ee 13 Use Your Jetpack to Charge a Mobile Device 000000 14 Access the SIM Car scs0 5 8 24 40eee e004 MOOREA teti eitia eade aast 15 Power the Jetpack On a
71. y of Service QoS to assign priority to Wi Fi traffic based on whether it is video voice audio and so on Customize the Wi Fi Settings 39 gt Verizon Jetpack 4G LTE Mobile Hotspot AC791L To enable or disable Wi Fi Multimedia 1 From the Jetpack Admin website home page select Jetpack Settings gt Wi Fi Choose a Wi Fi Profile _ 2 4 GHz Wi Fi _ 5 GHz Wi Fi m 2 AGuz A standard setup optimized y a Scuz Afast 5 GHz network for everyday use compatible with most devices I Dual Band Wi Fi 80e Guest Wi Fi oe Im Both 2 4 GHz and 5 GHz Veg Adds a separate Wi Fi ee active but may be slower network just for guests Turn Wi Fi Off ON Ifyou only want to USB tether a or in a Wi Fi restricted zone 2 Click a Wi Fi profile button to select it 3 Expand the Wi Fi Options section Network Settings Wi Fi Options Wi Fi Range Short small coverage uses less power Medium Long large coverage uses more power Wi Fi Multimedia WMM gt WMM maintains the priority of audio video and voice over other applications which are less time critical WPS Access 1 Allow WPS to be accessible from the LCD display Devices connected to this Jetpack use data from your data plan Performance may vary depending on the number of devices connected 4 Select or clear the Wi Fi Multimedia WMM setting 5 Click the Save button A confirmation page displays 6 Click the Save button
72. y using the wall charger 1 Attach one end of the micro USB cable to the Jetpack and attach the other end to the wall charger included Wall charger Micro USB cable 2 Plug the wall charger into an electrical outlet The Battery icon on the Jetpack display indicates the percentage of remaining battery charge When the battery is fully charged a notification tells you that the battery is fully charged and to remove from power Note The Jetpack display goes into sleep mode after a set time to extend battery life To wake the Jetpack display quickly press and release the Power button Charge the Battery Using Your Computer To charge the battery using your computer you must connect the Jetpack to the computer using the micro USB cable that came with your Jetpack gt To charge the battery from the USB port on your computer 1 Attach one end of the micro USB cable to the Jetpack and plug the other end into the USB port on your computer Get Started 13 Verizon Jetpack 4G LTE Mobile Hotspot AC791L The Battery icon on the Jetpack display indicates the percentage of remaining battery charge When the battery is fully charged a notification tells you that the battery is fully charged and to remove from power Use Your Jetpack to Charge a Mobile Device The universal charging cable allows you to use your Jetpack to charge small portable USB devices such as smartphones to keep you powered and connec

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Verizon Jetpack® 4G LTE Mobile Hotspot