ITIC USER MANUAL
Contents
1. INTERNET TICKET PROCESSING THIS MANUAL PERTAINS TO THE WESTERN SHORE OF MARYLAND amp WASHINGTON D C ONE CALL CONCEPTS MAPPING VERSION When safety is the line ITIC USER MAN UAL Your comprehensive guide for using ITIC to process Locate Requests on line uy a Wy MISS UTILITY ZW UPDATED JUNE 2014 INTRODUCTION INTERNET TICKET PROCESSING WELCOME USER Welcome to ITIC You will find a comprehensive step by step guide for processing your locate requests online in the following pages We have included a detailed description of the innovative tools and features that have been added to this newly revised version of ITIC We have designed this manual to provide the knowledge required for the efficient submission of accurate TIC locate requests We ve packed a lot of information into these pages and have arranged it in a streamlined user friendly format It is loaded with visual examples and helpful hints We think it is best to read It from beginning to end before you start but the design also facilitates quick references to specific subject matter So what are you waiting for Let s get started And remember our skilled operators are here to help Assistance is available through the telephone e mail and our newest feature ITIC Live Help Chat That s right you can get live help while you are processing your locate requests See page2. AU ie 100 m XL a EST i r E 3 4 P d PEMROSE PEMROBE 2 i r x LEXINGjaM ST s Cd t ih mn i E KT ELE gL W 5 l LEE FAYETTE 51 i eun ni wr mao FAIRMQUNT AVE gt SE 4 x4 y mactiMonE 51 f all an al t i p i Es EN eomm diti iE Note If working in Maryland you will not PT m M A 5T pansa m be able to select more than 3 grids for any single ticket If you are working in Washington DC you will only be able to select 1 grid per ticket wu 2 MOLLINS ST ba t p IN3ONIA 5 EMERSON 51 Cot Hh 200 m OU sr p JH m SUBMIT A LOCATE REQUEST INTERNET TICKET PROCESSING 5 4 MAP IT GRIDS Continued Measuring to a specific point You can use the measure function to determine distances on the map Place the first point at the intersection then click to make points following the road to the end point Watch the Total Length indicator at the bottom of the map Once you have measured the appropriate distance click Select Grids and select grids to encom pass the entire worksite at that point If you find that the distance measured on the map is different than the distance you have entered in the Extent of Work correct the distance in the Extent of Work
3. The street names are spelled correctly The nearest intersecting street provided is the closest intersecting street to the jobsite The city currently displayed is the same as the city provided The Search Results drop down for multiple matching options Automatic Intersection Search W FAYETTE ST at N PULASKI ST found the intersection of W FAYETTE ST and N PULASKI ST PEHROSE A PEHROSE AVE 15 Ww LEXIHGTO W LEXINGTON 5T LAH ame ST W FAYETTE ST W FAYETTE ST W FAIRMOUNT AVE W FAIRMOUNT AVE dw HuyMdO H 15 nOTVIHJH Ls dO00MTIIVMS HoSAWd H 15 H SsIddy w BALTIMORE 51 w BALTIMORE m z A BOOTH ST BOOTH ST 120 m 25070 te Ws ST Gooyle T HOLLI 15 H s5AWd 5 25 SUBMIT MAP IT FINDING THE CORRECT LOCATION ON THE MAP Continued Manual Street Address Search 1 The map will center in the county listed on the ticket Use the Street Search feature to manually search for the area Street Search Addr 218 Street E LEXINGTON ST Cross Street GUILFORD AVE City Place BALTIMORE CITY ei In the Street Search box the fields default with the information entered in the Location Information This information can be changed in order to search for different areas on the map Changing this information does NOT change the information in the Location Information fields it only changes your search c
4. Highlight Zooming coverage of excavation in on the map makes more areas and confirms names visible distances along roads SUBMIT MAP IT Continued FINDING THE CORRECT LOCATION ON THE MAP Automatic Address Search lt If the system finds an exact match for the address provided single address only ITIC will zoom in and display the location in the center of the map as shown below Check the following to confirm the system has found the correct location The street name is spelled correctly The nearest intersecting street provided is the closest intersecting street to the jobsite The city currently displayed is the same as the city provided The Search Results drop down for multiple matching options Automatic Address Search Y 1850 DOVER ST at 8 PAYSON ST found the requested address lite gle HOLLINS ST 15 5 Ls woslady 5 h LS HOSI w PRATT 5T 5 HLHOMHOy 4 e E H T T m WILHELM 5T OOMTIVMS 5 is 42044 5 SUBMIT MAP IT FINDING THE CORRECT LOCATION ON THE MAP Continued Automatic Intersection Search lt If there is no address or the address was not found ITIC automatically performs an intersection search If the intersection is found ITIC will zoom in and display the intersection in the center of the map As shown below Check the following to confirm the system has found the correct location
5. Using the Satellite Option to Verify the Location If you wish to see an aerial view of the site location click on the satellite view button after selecting your grids on the OCC or Google map The Satellite view can help you verify that the selected grids are large enough and have been placed in the correct location To make changes simply click on the grids you have selected to un select them and choose new grid s Map It Requested Location wW FAYETTE ST at N PULASKI ST ST click for more results AUREITA MAD 0 mE 2 b jp g sum Search Results found the intersection of W FAYETTE ST and OTE 40 RRY ST L SARAT T AM WoL zjSelect Grids Segment Len Adentify Measure Lat 39 286177 Total Len Lon 264531659 SUBMIT i START DATE INFORMATION Ticket Type You may choose to change the type of ticket you are filing with this drop down menu This field will default to STANDARD ticket type the ticket type for normal locate requests e f you are requesting a normal locate request a start date amp time with the standard 48 hour notice choose the STANDARD Ticket Type then adjust the date amp time accordingly if needed Start Date Information Ticket Type STANDARD If your work is part of the One Maryland Broadband bass iei Network project choose the OMBN ticket type
6. WTR West W Click the Chat Live icon at the top of any page to while you are processing your locate requests gt L X I MISS UTILITY 1 10 OFA MILE 0 10 MILE 2 10 OF A MILE 0 20 MILE 3 10 OFA MILE 0 30 MILE 4 10 OFA MILE 0 40 MILE 5 10 OF A MILE 0 50 MILE 6 10 OFA MILE 0 60 MILE 7 10 OFA MILE 0 70 MILE 8 10 OF A MILE 0 80 MILE 9 10 OFA MILE 0 90 MILE 1 16 OFA MILE 110 YARDS 1 8 OFAMILE 220 YARDS 1 4 OFAMILE 0 25 MILE 1 3 OFAMILE O 33 MILE 3 8 OFAMILE 660 YARDS 1 2 OFA MILE 0 5 MILE 2 3 OFAMILE 0 66 MILE 3 4 OFAMILE 0 75 MILE 1 MILE 1760 YARDS and MEASUREMENTS 028 1056 1584 2112 2640 3168 3696 4224 4752 330 660 1320 1760 1980 2640 3920 3960 0280 FEET FEET FEET FEET FEET FEET FEET FEET FEET FEET FEET FEET FEET FEET FEET FEET FEET FEET Click on the Chat Live icon at the top of any page to while you are processing your locate requests NZ X HELP PAGES WORK OFF PROPERTY amp ROADS If the work area is taking place on or along map geographical feature creeks railroad tracks use the same method as work taking place on a roadway However you must include driving directions to the feature As always the driving directions must start at an intersection of 2 named roads and must include approximate distance and direction from the inte
7. assist you immediately while you continue working on your locate request Many users prefer ITIC Live Help to waiting for a return call or emall Reduced Repetition ITIC Live Help is in a simple text format which can easily be shared between several ITIC experts here s no need to explain a problem to several representatives if more than one ITIC expert assists you they can quickly familiarize themself with your situation by reviewing the conversation Easy Documentation With ITIC Live Help you can easily copy paste and save the session for later reference ITIC Live Help can even email a transcript of the conversation to you Education amp Training The more you correspond with our ITIC experts the better you will become at filing locate requests online As your ITIC skills grow so will the number of your tickets that are released directly from review 4 ITIC Live Help is available Monday through Friday from 8am 5pm X If Live Help is not available you may leave a message and ITIC expert will respond as soon as possible MISS O CALL CONCEPTS UTILITY When safety is on the line d y ITIC LIVE HELP Live Help Powered By Crafty Synta ONE CALL CONCEPTS ONE CALL CONCEPTS Welcome to ITIC Live Help Please Enter your name below in order to begin Name John Doe Question Can you tell me how to set up multiple ITIC accounts for my company SEN
8. is an on site contact enter their name here Use a specific person s name dispatch operator anyone or unknown are not acceptable entries The utilities will contact this person if additional information about the site is needed If there is no alternate contact enter Same in the Alt Contact field NOTE See PROFILES section page 09 to auto fill your routinely used information Contact Information Alt Contact JAKE CHAMBERS Phone No 555 555 5544 Excavation Information Type of Work Enter the specific type of work to be performed Field locators need to know the specific reason for excavation rather than the work method Do_not use the words Emergency or Dig Examples Inst a Fence Inst Gas Main Inst Wtr Service Planting Trees amp Shrubs gt Excavation Information Type of Work INST A FENCE JIMMY HOMEOWNER Work Being Done For Excavation Information Type of Work INST INST A FENCE Being Done For INST CATV HSE DROPS INST CATV MAIN INST CATV SVC INST ELEC MAIN INST ELEC SVC INST GAS MAIN INST GAS SVC INST IG POOL INST SWR MAIN Explosives Type keywords inst gas main etc to generate a list of options SUBMIT A Excavation Information Continued Work Being Done For Enter the name of the person company or organization the work is being done for Alt Contact JAKE CHAMBERS Phone No 555 555 5544
9. the expiration date you must update your ticket by work will extend beyond the 15th business day the 9th business day POST SUBMITTING A LOCATE REQUEST e INTERNET TICKET PROCESSING I CORRECT TICKET Use Correct Ticket to make IC alterations to the Contact Miss Utility MD DC Information of a ticket or to add notes in the Remarks field that do not affect the scope of work Use the Buttons Below to Navigate the ITIC Application Edit Account iz Submit a Locate Request View Locate Request Update Ticket me MD DC ITIC Manual Correct Ticket Re Mark Ticket Glick Correct Ticket at the ITIC main menu screen pg 05 Enter the ticket number that you wish to refresh in the Message Number field Click Search to Correct Ticket open the ticket for a re mark Click Cancel to return to the Main Menu Please note the Correct Tieket Main Menu Help Chat Live 4 should never be used to Co MISS UTILITY alter or expand marking instructions If you need to alter the scope Em of your ticket use the Message Number Update Ticket function See Pg 29 GSTS rer Use Re mark Ticket to renew Miss Utility MD DC markings on an existing ticket when no changes are needed Help Logout Use the Buttons Below to Navigate the ITIC Application Enter the ticket number that you wish to refresh in the Message Number field B Glick Re mark Ticket at the I
10. D LOGGING IN TO ITIC INTERNET TICKET PROCESSING jaula ecc H EA DY Las nans zl MISS UTILITY First navigate to the Miss Utility home page www missutility net Then click the link labeled Western Shore Maryland amp Washington D C law verv did 1 800 257 7777 ee gt 4 s haa oral a NET tios 4 p Tu ARN ar meer Vp Y ree SESE ITIC Search locate requests for Maryland Delaware ITIC is a real time interactive tool for and Washington DC from January 1 2005 to professional excavators only Visit ITIC to enter today Ticket Check statuses are also available locate requests and updates ive with the Miss Utility call center Search by Ticket Number Users without a caller id number not a telephone number and first time users You Ticket must contact the Miss Utility Center at 1 800 257 7777 prior to registering for a password Select the region where you will be excavating HOMEOWNERS Go Eastern Shore Maryland amp Delaware Click Here for Eastern Shore MD Counties include Caroline A an Internet Quick Search Dorchester Kent Queen Annes Somerset Talbot Wicomico Worcester Locate Request After reviewing the announcements Date to Western Shore Maryland amp Washington D C From Western Shore MD Count
11. Done For Click SUBMIT to save changes additions Click DELETE to delete the selected profile SUBMIT A Location Information County City Place State Choose the county in which all of Enter the name of the city or place This menu will auto fill the work will take place Complete where the work is taking place If with the appropriate state a separate ticket if the work work is taking place outside of city based on the County you extends into another county limits enter the name of the nearest have selected city to where the work is taking place City Place Address Intersecting Street Street MD Agency Controlling MD STATE ROW Property or State Road Right Of Way Permit LOCATE MARK Be sure to choose the city physically Address closest to the worksite This will not necessarily Enter the number of the address where the work will NE be the same city as the mailing address take place Lot building PO box or rural route numbers are not addresses and should not be used If there is no physical address leave this field blank NOTE If the work area involves multiple addresses leave this field blank and reference the addresses in the Extent of Work field Step 3 Location Information County BALTIMORE CITY 4 State MD City Place BALTIMORE Address Click on the Chat T N FULTON AVE Intersecting Street W LAFAYETTE AVE Property or State Road top of any page t
12. LTIMORE CITY Highlight Select Grids Grid 2700108 Segment Len Lat 39 330230 Total Len Lon Th 550435 SUBMIT INTERNET TICKET PROCESSING i MAP IT Continued E Grids Selecting Grids To map your excavation area you will need to select existing grids to encompass your entire worksite First choose the Select Grids tool located in the lower right corner of the map Then simply click on the area of your excavation The grid you have selected will be highlighted in green Continue to select surrounding grids until you are certain your excavation area is completely encompassed To unselect a grid simply click on it Single Grid Selected W FAYETTE ST att N PULASKI ST w A 1 ction of W FAYETTE ST and N PULASKI ST PENROSE AVE n W LEXINGTO LEXINGTON ST VINE ST r b W FAYETTE ST w FAYETTE ST oe z W FAIRMOUNT AVE fW i E a a E E Multiple Grids Selected z amp o lt 2 c m 4 z wv S nd i an Bl B 4 BALTIMORE ST 51 Bat W FAYETTE ST at N PULASKI ST W BALTIMOR P c mp c found the intersection of W FAYETTE ST and N PULASKI Neal BOOTH ST Ml U Sa E e i e 14 f 7 E al WINS ST Lc H HOLLINS ST 4 LS L Pe 4295 5
13. Response Due o IBN At LM 99 PM e f you are installing mainline and or service fiber for Verizon select either the Verizon FTTP or Verizon FIOS Ticket Types Only use this ticket type if you are an employee of Verizon or an affiliated contractor Expiration Date 05 03 2013 11 59 PM Step 5 Start Date Information Ticket Type STANDARD April 2013 May 2013 Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Response Due By April 19 2013 F117 37 7 59 19 Expiration Date 05 03 2013 11 59 PM lt GO BACK CANCEL J NEXT STEP gt Work to Begin Date These fields will default to the minimum start date and time required by state law on Standard tickets In Maryland In Washington DC The earliest available work to begin time will be 2 The earliest work to begin time will be 46 business business days from the date the ticket was filed at hours from the date and time the ticket was filed 1 Once you are satisfied that the polygon encompasses the entire excavation area and you have selected a start date time click Next Step Tickets sent to review after 5pm EST Monday Friday and all tickets received on weekends and holidays will be processed as though it was received on the following business day SUBMIT A LOCATE REQUEST INTERNET TICKET PROCESSING UTILITY NOTIFICATION LIST SUBMITTING YOUR LOCATE REQUEST Afte
14. Step 2 Excavation Information Type of Work INST A FENCE Work Being Done For JIMMY HOMEOWNER lt GO BACK CANCEL NEXT STEP gt Explosives If you are using explosives during excavation select YES otherwise select NO Do not use the BACK or FORWARD buttons of your web browser a FY Internet Explorer Firefox Safari etc Please use the buttons at the bottom of the form PROFILES Profiles are used to auto fill specific fields with your routinely used information Utilizing the Profiles feature will enable ITIC to remember your information saving you time in the Locate Request process Profiles Main Menu Help Chat Live MISS UTILITY Profiles are located at the top of the second page of the locate request form Contact Information Alt Contact Phone No Create Job Profile Glick the profile drop down and select CREATE JOB PROFILE to create a profile Help 2 Chat Live D Create Job Profile ITY Edit Job Profile Create a name or title for the profile The title will appear in the profile drop down menu for selection Work Profile Information Profile Name Contact Information Alt Contact Phone No You can create profiles for a specific foreman contact common type of work marking instructions etc rene Excavation Information Work Being Done For You can also create profil
15. TIC main menu screen pg 05 Re Mark Ticket Click Search to open the ticket for a re mark Click Cancel to return to the Main Menu NOTE Only re mark your ticket if it is expired or if Main Menu f Help Chat Live P the markings are no longer visible MISS UTILITY If another employee processed the original ticket change the user name to your name Re mark Ticket and update the contact information if needed Message Number Emergency tickets cannot be re marked UTILITY Approximately APPROX Association ASSOC Avenue AVE Between BTWN Block BLK Boulevard BLVD Building BLDG Circle CIR Construction CONST Court CT Development DEVEL Drive DR East E Electric ELEC Feet FT Highway HWY House HSE Inground IG Install INST Intersection INTER Interstate l Locate LOC ABBREVIATION LIST The following is a list of approved abbreviations These are the only abbreviations to be used when processing a ticket Please spell out the complete word when time and space are available Mount MT North N Parkway PKWY Pedestal PED Place PL Pole P Property PROP Railroad R R Relocate RELOC Right of Way R O W Road RD Route RT Service SVC Sewer SWR South S Square SG Street ST Subdivision SUBD Terrace TEH Trail TR Transformer TRANS Underground UG Utilicy UTIL Water
16. UBMIT A LOCATE REQUEST INTERNET TICKET PROCESSING The ITIC Main Menu appears upon login Help Logout In this section you will learn Miss Utility MD DC to prepare STANDARD locate requests Use the Buttons Below to Navigate the ITIC Application iz Edit Account al Submit a Locate Request Update Ticket Click Submit a Locate Request MD DCITICManv Correct Ticket 1 Submit a Locate Request NEED HELP Click on the Chat Live icon at the top of any page to chat with an ITIC operator while you are processing your locate requests gt L adi Hours Main Menu Help Chat Live 7 MISS UTILITY ITIC USER INFORMATION 555 555 5555 Phone Number Ext Contact EDDIE DEAN Best Time EXCAVATOR INFORMATION Company TOREN BROTHERS CONSTRUCTION Address 19 ODD LANE Street City TULL Mon Fri Ba Bp s Email Address eddie torenbros com Fax Number 555 555 6666 Untitled Help on Contact Fax Phone Each field has a pop up help box Fax number for the excavator if available Utilities may respond using this fax number listing the field definition 7 requirement T RUM a oe Activate pop ups by clicking on the field titles The ITIC system will not allow you to enter special characters such as 76 SUBMIT A LOCATE REQUEST ITIC USER INFORMATION Ph
17. ap view The Search Results drop down box will be replaced with a Google Search field The information in this field is copied from the Requested Location Click the search button to the right of this field to search the location on the Google map To search a different intersection remove the address street and intersecting street and leave the city Then enter the new intersection preceding the city in the format shown below Requested Location 9000 N KENWOOD AVE BALTIMORE Google Search N KENWOOD AVE at E FEDERAL ST BALTIMORE After the location is found you can select grids on the Google map Manual Google Map Search Map It Guidelines for selecting grids Requested Location 9000 N KENWOOD AVE at E FEDERAL ST BALTIMORE Lad A Google Search N KENWOOD AVE at E FEDERAL ST BALTIMORE Search on the map on pg 24 Note If working in Maryland will not be able to select more than grids for any single ticket If you are T working i in Washington you will z s only be able to select 1 grid j ticket 4 Feda a E Federal St S El k E gt E Ol E Oliver 21 E Oliver St E Olver Si z Lr EI 9 z MT Awa E z iet al Bp T z 3 nmygs arpoi Tih ae E Hoffman St 17 2 fm z E st 7 0f data 2013 Google Temsa of Use Report map error Place BA
18. cation Information fields separately FYI SUBMIT i view Change the image of the map to the OCC Directional map view pictured Satellite view Button See page 25 for example or Google map Click the directional view See page 23 for example button in the direction you would like the map to move 150 N CALVERT ST at E LEXINGTON ST BALTIMORE You can also grab 450 N CALVERT ST at E LEXINGTON ST BALTIMORE d c EET La E D OGC and move the map by c Mulberry St 48 WW 1 v j 4 b holding down the left mouse button a Zoom In amp Out Bar Zoom in for more detail by clicking on the plus sign or by dragging the marker up on the bar Zoom out for an increased overall view by clicking on the minus sign or by dragging the marker down on the bar You can also zoom in and out by using the middle rolling button on your mouse when your mouse point Is on the map pagine js Select Grids Identify Measure Use this function to select grids on the Use this function to identify roads Use this function to measure map and create an excavation polygon highways rivers creeks etc on the the distance between points around your dig site map that may not show a name The on the map Using this tool name will appear in the bottom section regularly ensures proper of the map next to
19. ding Ticket Check email it to you shington D C POSITIVE RESPONSE Several utility members in the District of Columbia have elected to use Ticket Check as a hod of positive response while others follow Title 34 Please visit www missutiliby net washingtondc ticketcheck asp for information arding Ticket Check ou cannot provide an intersecting street you MUST include driving directions on you result in a delay and or incomplete markings holidays are not used when calEulating the ticket s work to begin date For a list of Miss Utility MD DC ORTANT Your ticket may not be Valid if the local telephone and power electric ubii fication list screen 3 The page and grid combination determines which member fa brrect data may prevent the propqr utilities from being notified Note Although a sing nties you must use the map book far the county you are working in FYI Baltimore Message Center imore map Washington DC uses he Metra Washington map LOGIN Use the binocular or Google buttons found at the top right hand side of the map to help find your site location tact the Miss Utility Center if you have any questions CONTINUE e Email Password Forget your Password By logging in agree to the Terms and Conditions NA FYI By logging in you agree to the Terms and Conditions You can read the full text by clicking the Terms and Conditions link g GET SET S
20. ect your ticket If you do not receive a copy of the completed locate request it is your responsibility to re submit the request No excavation should take place until receive the completed locate request ALL utilities have responded Submit cancel or suspend the ticket by choosing one of the options a the bottom of the page If you choose Cancel the ticket will NOT be submitted and you will be returned to the ITIC main menu A LOCATE REQUEST EE Cancel Ticket Use Gancel Ticket to cancel an existing ticket before the start date and time Om on the ticket has passed Select Cancel Ticket at the ITIC main menu screen and enter the ticket number Verify the information on the ticket to be sure it is the ticket you wish to cancel You must view all pages of the ticket through to the Utility Notification Screen pg 2 7 Click Next Step on the Utility Notification Screen pg 27 to complete the cancellation request NOTE Cancellation cannot be undone Once a ticket has been canceled you must complete a brand new ticket with a full 2 working day notice to re start the marking process Main Menu Help Chat Live o MISS UTILITY View Ticket Message Number Search Cancel Log into ITIC and click View a Locate Request on the ITIC Main Menu Enter the ticket number for the ticket you wish to search in the Message Number field and clic
21. es for UT specific counties or cities that you work in Location Information County State City Place ALL FIELDS ARE OPTIONAL E ardua Glick SUBMIT when complete SUBMIT X INTERNET TICKET PROCESSING PROFILES Continued The title of the profile will appear in the drop down menu once you have submitted it The new profile can now be used when preparing a locate request The fields on the locate request form will auto fill with the information you entered for that specific profile when you choose it from the drop down list Main Menu Help Chat Live 2 FENCE INSTALL Create Job Profile AT MISS UTILITY NEED HELP Click on the Chat Live icon at the top of any page to chat with an ITIC operator while you are processing your locate requests Hours Mon Fri 8a 5p Contact Information Alt Contact EDDIE DEAN Phone No 555 555 5544 Excavation Information Type of Work INST A FENCE Work Being Done For JIMMY HOMEOWNER Explosives Edit amp Delete To edit or delete an existing profile select EDIT JOB PROFILE from the Profiles drop down lelp Chat Live Create Job Profile Y Edit Job Profile FENCE INSTALL Work Profile Information Profile Name Ed it Contact Information Add or change any information as needed Remember All fields are optional Excavation Information Type of Work Su b m it Work Being
22. etail how to use the mapping application to map out your entire area of excavation FYI Miss Utility members do see the map The map amp polygon X are used to determine which will receive the ticket The map will automatically search by the address intersection or map grid provided once you have entered the required ticket information If the location is found it will be displayed in the center of the map Otherwise you may need to search manually for the correct area Once the correct area is found you will need to encompass the entire area of excavation by selecting grids on the map The area you select will determine the utilities to be notified THE MAP Search Results If ITIC finds one or more matches for your site the Hequested Location options will be listed here Click the drop down list to This field will auto fill the data entered view all options and select the correct location from Location Information Not seen in Google View of ITIC MAP 150 N CALVERT ST at E LEXINGTON ST BALTIMORE found the requested address Street Address Search Lat Lon Search Use this button to manually search for a Use this button to manually specific address street intersection and or search for Lat Lon coordinates city See page 21 for more details See page 22 for more details Changing the information in the Street Address Search box change the information A entered in the Location Information fields Make changes to Lo
23. field CABLE ST CADILLAC AVE CAIRNES LANE Permit N CALHOUN ST SUBMIT A LOCATE REQUEST ADDRESS LOCATION DESCRIPTION TIPS Unnamed Street Enter the appropriate description in the Street Name field if the street does not have a proper name i e unnamed county road hwy 71 west bound exit ramp alley RR tracks Give driving directions to the site when doing so Format the driving directions by referring to an intersection of 2 named roads in the Extent of Work field For Instance Multiple Names for Street If the street has more than one name enter only one of the names in the appropriate street field List any additional names also known as or AKA in the Extent of Work field For Instance In the Extent of Work enter From Elm Ave go N on Main St approx 4006 to unnamed road go w on unnamed rd approx 50 to vacant lot on n side of rd In the Extent of Work enter Main St Us Hwy 14 This information should be entered as Main St aka Us Hwy 14 Location Information County BALTIMORE CITY City Place BALTIMORE Street W FAYETTE ST MD STATE ROW Y Permit SHA 2 AA 1234 56 Address Intersecting Street N PULASKI ST MD Agency Controlling Property or State Road MDSHA MD STATE HIGHWAY ADMI Right Of Way LOCATE MARK 100FT RADIUS OF ABOVE INTERSECTION Extent of Work MD State Right of Way If your work extends into MDOT property or righ
24. for details An important word from the editor This document contains many color drawings actual screenshots and color coded information For best results we recommend that this document be printed in COLOR ONECALL CONCEPT XN When safety is on the lin N CONTENTS INTRODUCTION TABLE OF CONTENTS LIVE CHAT READY GET SET GO ITIC USER INFORMATION EXCAVATOR INFORMATION STEP 1 Alternate Contact Information STEP 2 Excavation Information PROFILES STEP 3 Location Information STEP 4 MAP IT THE MAP FINDING THE CORRECT LOCATION ON THE MAP GRIDS STEP 5 START DATE INFORMATION UTILITY NOTIFICATION LIST SUBMITTING LOCATE REQUEST CANCEL TICKET VIEW A LOCATE REQUEST UPDATE TICKET CORRECT TICKET RE MARK TICKET APPROVED ABBREVIATION LIST DISTANCES AND MEASUREMENTS WORK OFF PROPERTY AND ROADS EXAMPLE CALL CONCEPT When safety is on the lin LIVE CHAT INTERNET TICKET PROCESSING T INTRODUCING ITIC LIVE HELP Keep getting an Incomplete Ticket notice Need help setting up multiple accounts Having difficulties describing your work area ITIC Live Help is here for you ITIC Live Help is an interactive chat program created to assist users in real time ITIC Live Help has many benefits Here are a few Speed amp Accessibility Access ITIC Live Help from the same ITIC page used to file the locate request so you get help the moment you most need it Our ITIC experts will
25. ies include Allegany Anne Arundel Baltimore City Baltimore County On the ITIC News Dage scroll LO the Street Name x Calvert Carroll Cecil Charles Frederick Garrett Harford Howard Montgomery Prince Georges bottom of the page and click the XN m Saint Marys Washington Continue button County Kappa Map Group at 1 800 829 6277 or order online at http www kappamapgroup com ou have questions please email us at helpdesk missutility net P ALERT Do NOT use the newly redesigned county atlases published by ADC Kappa Map Group that provide a new map b d grid t f A F 1 8 48 grid tem Appropriate utility b vill NOT b tified of ticket if aci grid system id e utility members wi e notified of your tic if you Enter your email address and Eu s M password then click Login ou do not have a copy of the 130 grid system county atlas please call Miss Utility to process and map your ticket 800 282 8555 and MD 800 457 7777 Thank you If have forgotten your b any ticket processed prior to Ort 1 2010 cannot be updated If you require an update ticket please select SUBMIT A LOCATE password click Forget your DLIEST g land POSITIVE RESPONSE All Maryland owner members use Ticket Check as the method of positive response to all tickets Password and WE will luding Designer tickets Please vidit www rmissutiliby net maryland ticketcheck asp for information regar
26. k the Search button Clicking on Cancel will take you back to the ITIC Main Menu A LOCATE REQUEST Use Update Ticket to make changes to an existing ticket Help Logout Click Update Ticket at the ITIC main Miss Utility MD DC menu screen pg 05 X Use the Buttons Below to Navigate the ITIC Application Enter the ticket number in the Message Number field then click the Search Locate Request Update Ticket button MD DC ITIC Manual Correct Ticket Enter the reason for the update in the Remarks field update per new driving directions update per expanded work area etc Verify all information on the ticket Once you have completed all necessary changes re map the entire area of excavation Click Next Step to advance to the Utility Notification Screen pg 27 Main Menu Help Chat Live o MISS UTILITY Update Ticket Message Number Search Cancel If another employee processed the original ticket change the user name to your name and update the contact information if needed Emergency tickets cannot be updated In Maryland In Washington DC Miss Utility tickets are valid for 12 business days District One Call tickets are valid for 15 business after the day on which the ticket is transmitted to days from the day the ticket is processed The the owner members If your work will extend beyond ticket must be updated by the 12th business day if
27. lities need to be marked LOCATE MARK Extent of Work IMPORTANT Please provide driving directions from a known intersection any time the dig site does not have a numerical address or is not located at an intersection Driving directions must include approximate distance and specific direction N S W NW NE SE SW Example FROM MAIN ST GO N ON 1ST ST 10O00FT THEN LOCATE 20FT OUT ON W SIDE OF 1ST ST GOING N TO MONROE ST Work Taking Place at an Address Enter the address number in the address field and the street associated with it in the street field For example Mark entire front half of lot Mark 106 radius of house Mark from front corners of house to rear lot line for width of lot Step 3 Location Information County BALTIMORE CITY 4 State MD l i City Place BALTIMORE Address 2500 Be sure to clearly describe the entire extent of the work area Intersecting Street Street ASHLAND AVE MILTON MD Agency Controlling MD STATE ROW Property or State Road Right Of Way Permit LOCATE MARK ENTIRE LOT Extent of Work Map Name Map Grids COMMENTS Please do not use or for feet amp inches as some printers can t print these characters It s best to use feet ft foot and inches or in SUBMIT I Location Information Continued E E Work Taking Place or Starting At an Intersection If work begins at the intersection no dri
28. o Right Of Way Permit while you MARK ENTIRE LOTS OF ADDRESSES 911 915 AND 919 N FULTON AVE are processing Extent of Work your locate N requests Name Map Grids COMMENTS SUBMIT A LOCATE REQUEST STEP 3 Location Information Continued X INTERNET TICKET PROCESSING Street Intersecting Street Enter the street name associated with the Enter the name of the intersecting street closest to where address If there is no address enter the the work will take place The closest intersecting street may name of the street in which the digging will not necessarily be a major intersection Be sure to enter a take place on or along street name in this field Location Information City Place BALTIMORE Address Intersecting Street Street ORLEANS ST N WASHINGTON ST MD Agency Controlling Right Of Way Permit SHA 2 AA 1234 56 MARK 50FT RADIUS OF NE CORNER OF ABOVE INTERSECTION Extent of Work Map Name Map Grids COMMENTS ORLEANS ST AKA STATE HWY 40 COMMENTS ADDRESS TIP Use keyword searches start typing in the Street name ca to generate a list of street name options Select from the drop down lists whenever possible but only if correct This works for both street fields REMEMBER Do not list multiple street names in a single street field If you would like to list nearby od major intersections reference them in the Extent of Work or Comments
29. one Number and Ext These fields will auto fill with the information associated with your login Click the Main Menu icon at the top of the page then click the Edit Account button to update your main phone number Main Menu 2 INTERNET TICKET PROCESSING Contact Enter YOUR first and last name as the ITIC user entering the information Best Time If you prefer to be contacted during a certain time of day enter it here Main Menu Help Chat Live 7 MISS UTILITY ITIC USER INFORMATION Phone Number 555 555 5555 Ext Contact EDDIE DEAN Best Time EXCAVATOR INFORMATION Company TOREN BROTHERS CONSTRUCTION Address 19 Street ODD LANE City TULL State MD Zip 19199 Email Address Fax Number 555 555 6666 eddie torenbros com EXCAVATOR INFORMATION This section will auto fill with your company information To update your company information click the Main Menu icon at the top of the page then click the Edit Account button to make changes IMPORTANT Do not use the BACK or FORWARD buttons of your web browser Be FY Internet Explorer Firefox Safari etc Any information already entered will be K DELETED Please use the buttons at the bottom of the form Alternate Contact Information Alternate Contact and Alternate Phone Enter the name and cell phone number of another person involved with the excavation If there
30. r clicking Next Step you will be presented with the Utility Notification screen The list of utilities notified is based the location where the mapping grids selected If there utilities in the area that are not listed on the ticket you MUST notify them directly Clicking Go Back will return you to the location information and map page of the request UTILITY NOTIFICATION SCREEN Phone Number ABBO1 ATLANTIC BROADBAND WLOCC 302 856 9626 DPCV29 DELMARVA POWER PREMIER 800 262 8600 TOCVO1 TOWN OF CENTREVILLE 410 758 1180 of Districts 3 If you are ready to submit your ITIC locate request click the Next Step button on the bottom of the screen ATTENTION tec The call center will send you a confirmation copy of your completed locate request Please note that it is your responsibility to verify that ALL information is accurate upon the receipt of a completed request There is a link located on confirmation email Click this link and view the map one more time to ensure the entire excavation area is included within the polygon drawn REMEMBER Tickets submitted to review after opm will be reviewed the next business day If you find any errors call 1 800 257 7777 to correct the ticket If a ticket you have submitted for review lacks required information or contains errors we will send you an email The email will contain additional instructions on how to corr
31. riteria You may enter a single street with the city another intersection with the city or just the city itself If the new data entered is found it will be centered on the map If you are working on a street or road with State County or Hwy in the name and it has an alternate name use the alternate name to expedite the map search If you have a number in the street name hwy or county road search only the number FYI Changing the information in the Street Address Search box change the information entered in the Location Information fields Make changes to Location Information fields separately SUBMIT MAP IT FINDING THE CORRECT LOCATION ON THE MAP Continued Search by Latitude Longitude will automatically search accurate coordinates provided on the ticket If you wish to do a manual Lat Lon search click the Lat Lon Search button J Enter the coordinates in the Lat Lng Search correct format The map will center the coordinates on the screen with a point if they are found within the county you have provided DMS Lat LngfGPS SPCS UTM _ JNAD 27 NAD 83 Jm SUBMIT A LOCATE REQUEST 1 INTERNET TICKET PROCESSING I STEP 4 MAP IT FINDING THE CORRECT LOCATION ON THE MAP Continued Manual Google Map Search If the location is not found automatically by ITIC you may choose to search Google Click on the Google button to change the m
32. rsection to the work area The excavator is working in the creek and 10 amp on both sides of the creek for approximately GOOft Driving directions should be given as follows From the intersection of Swallow Falls Rd and Sines Cemetery Dr MEN travel east on Swallow Falls Rd approximately 400ft to the unnamed creek Travel southeast following the creek for 1500ft At this point mark in creek and 10ft on both sides of creek going southeast for oelect the appropriate grids until you are certain SED n your excavation area 15 SWALLOW FALLS RD at SINES CEMETERY RD completely encompassed To unselect a grid simply click on it u LI imd 200 m ey S00 fl Map data 2013 Google Tenma of Lise Report a map error
33. t of way select Yes Otherwise select No Permit If your work extends into MD DOT property or right of way enter the MDOT permit number you have been issued here MD Agency Controlling Property or State Road Right Of Way If your work extends into MDOT property or right of way select the MDOT agency who issued the permit for your work Abbreviations When entering the information in the street fields you can abbreviate the street modifiers and directional information For example enter N Main St instead of North Main Street The following are the ONLY accepted abbreviations for street name modifiers Avenue AVE Parkway PKWY Boulevard BLVD Place PL Circle CIR Road RD Court CT Route RT Drive DR Street ST Highway HWY Terrace TER Interstate l l 70 Trail TR Location Information Continued Extent of Work Enter marking instructions and any driving directions in this field Below are County a few things to remember when City Place Ad formatting your instructions Street Intersecting S All locate requests require reet MARKING INSTRUCTIONS in the MD STATE ROW ae nid ald Extent of Work field Right Of Permit Marking instructions should be as complete and accurate as possible so the utilities know where any excavation will be taking place Marking instructions must describe the entire area where the excavation will take place NOT what uti
34. thod you use to describe your work area be sure to enter the name of the rd that work is actually taking place on in the Street field If work is taking place on an unnamed rd list unnamed in the street name field and enter the nearest road to intersect the dig street unnamed in the intersecting street field In the last example you would enter Unnamed rd in the Street Name field and Elm Ave in the Intersecting Street field SUBMIT INTERNET TICKET PROCESSING Location Information Continued gt Step3 lt Location Information City Place BALTIMORE Address 150 Intersecting Street Street N CALVERT ST E LEXINGTON ST MD Agency Controlling MD STATE ROW Property or State Road Right Of Way Permit 4b LOCATE MARK ENTIRE LOT Extent of Work Map Name Map COMMENTS PLEASE DO NOT PAINT ON HARD SURFACES search Remarks CALLER COULD NOT PROVIDE THE NEAREST INTER ST CALLER REQUESTS BOTH FLAGS AND PAINT CALLER REQUESTS CALLBACKS FROM ALL UTILITIES WMS Comments These fields are used for any additional notes that may apply to your locate request Click the Search button to view a list of commonly used comments Cancel Select IMPORTANT Do not list marking instructions in the Remarks field All marking instructions must be listed in the Extent of Work field SUBMIT A Brief Introduction In this section you will learn in d
35. ving directions are required Simply describe how far and in what direction s the work will take place For example Mark radius of above intersection Mark a square area 2oft and W from NW corner of above intersection Mark entire W rd right of way of Elm Ave going N from Main St for 250ft Be sure to clearly describe the entire extent of the work area gt Steps 4 Location Information City Place BALTIMORE Address Intersecting Street Street W FAYETTE ST N PULASKI ST MD Agency Controlling MD STATE ROW Property or State Road Right Of Way Permit SHA 2 AA 1234 56 LOCATE MARK 100FT RADIUS OF ABOVE INTERSECTION Extent of Work Work Taking Place or Starting Away from an Intersection If work does not begin at the intersection and is not taking place at an address provide driving directions to the worksite from an Intersection of two named roads This method may also be used if work is taking place at an address but you do not have the address information For example From Elm Ave go W on Main St approx to vacant lot on N side of rd Mark entire vacant lot From Jones Rd go N on Oak Ave 450ft At that point mark entire rd right of way of Oak Ave going further N 250ft From Main St go N on Elm Ave approx 500ft to unnamed rd then go W on unnamed rd approx 250ft to white flag on N side of unnamed rd Mark 10ft radius of white flag Note Regardless of which of the me
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