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PlaceSpeak User Guide

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1. Colleen Hardwick Kaol H Joned Deter 2017 Ester gt Notify me on new tapes within kn from my places Edit notification setings gt Subscribed tags Tomestm connected to MyTopies My Organizations res peering ens are MyHome csveincaon Q Etos gt empan 8 Figure 5 Sample Personal Profile Connect Social Media Integration is provided throughout PlaceSpeak including in the Personal Mt loiter eds Profile where Participants are encouraged to invite their friends and neighbours BEA Connected to Facebook IE Signed ino Twiner www placespeak com 10 User Guide PlaceSpeak Once registered Participants have the following menu items to select from Settings Name Photo Email Password Facebook Twitter Account Select Name Photo Disconnect from Topic Topic Privacy Verification Mobile Phone Home Phone Geolocation Frequency Distance Options Keywords Accessibility The user interface design of PlaceSpeak was produced by FCV an award winning digital agency http www fev ca agency services The FCV user centred design practice includes WCAG2 0 and ARIA accessibility www placespeak com W User Guide PlaceSpeak Privacy PlaceSpeak has been specifically engineered to protect individual privacy When citizens register their private information specifically their address and email address are stored with their Profile and not shared with the Proponent of the co
2. Copy and paste topic widget cade above into your webst cane Figure 41 Sample Widget Code www placespeak com 45 User Guide PlaceSpeak iFrame PlaceSpeak also helps you to embed a dynamic topic widget on your site You can customize this by adjusting the width of the topic widget and select the information you wish to appear on your site Insert your Topic Title and then check or uncheck boxes for customization e Show Abstract Show Statistics e Show Map Show Help PlaceSpeak Widget Width 600 Show abstract Show statistics Show map Show help Toronto Sample Topic You have successfully created a new topic Figure 42 iFrame Widget www placespeak com 46 User Guide PlaceSpeak Reports PlaceSpeak generates a variety of different kinds of Report formats including XLS CSV PDF In each case the data is segmented spatially according to the polygons on the Map Reports can be exported for each of the following feedback tools e Surveys CSV XLS Polls CSV PDF e Discussions number and location of comments PDF Notice Board PDF Team Contact Information Who can participate Map Features Overview Keywords Surveys Discussions Events Resources Social Media Polis Participants Widgets APIs Google Analytics Reports See the results Download automated reports about your publie dseassions surveys and polls Discussions a x x fen Pols a
3. determined by Map Polls Survey Contributors Anyone Connected Connected Residents Only determined by Map Team Contact Information Map are people wno n Features Overview id Who Can Connect Keywords Surveys Discussions TF Oniy peaple who I invite vie email Events First Name Last Name Resources Social Media Email Widgets Reports APIS Who Can Add Comments raion canada comments unless you chosa teelderte oriy F Area residents only Figure 20 Who Can Par www placespeak com 25 User Guide PlaceSpeak Number of Verifications Proponent can choose to add additional levels of verification where appropriate Number of required verifications 0 3 Verified Users Number of required verifications 0 v Choose all accepted verification types Home Phone 1 Mobile Phone SMS J Geolocation Figure 21 Number of verifications Required GeoCoding In some cases it is important to geofence an affected area In others where the Topic is controversial it is particularly important to ensure that Participants have be additionally vetted It is also often valuable to differentiate opinions between different neighbourhoods within a larger area PlaceSpeak enables each of these scenarios through the ability to determine who can participate and where www placespeak com 26 User Guide PlaceSpeak Map The key feature of PlaceSpeak is the ability to
4. OK again and you re done Video Tutorial is here http vimeo com 67423281 at 0 Abstract Add a short topic description of 140 characters It will appear in PlaceSpeak s topic menu as well as search engines and Facebook links It is also Twitter friendly Team Image Contact Information My atthe topo you Who can participate Map 700 Px Surveys Discussions 3 0 0 p x Events Resources Soctal Media Polis Participants era Abstract Repi APIs You have successuly created a new tople Figure 25 Overview Image amp Abstract www placespeak com 30 User Guide PlaceSpeak Description Educate the public Enter all the relevant information about your topic Be concise but be thorough The people reading this want to be informed and this is your first impression This overview is entirely customizable for logo colour and style The Video Tutorial is here http vimeo com 67423286 at WYSIWYG editor What You See Is What You Get provides flexibility in presentation options including embedding images video links as well as word processing Recommended best practices Team Description o Contant Information taut the pubike Ente ate eevat intormation about yo pe Dean but be ae Te Who can participate Map Ut sees O9B0 4m Features Keywords You have successfully created a new topic Surveys Discussions Events Resources Soctal Media Pott
5. 4 x S Survey a rey x Google Analytics o Track participants use and viewing of your tuple page with your Coogle Analytics acc None Figure 43 Reports Dashboard Track participants use and viewing of your topic page with your Google Analytics account Enter the code given to you by Google Analytics The code is of the form UA XXXXXXXX X www placespeak com 47 User Guide PlaceSpeak Insights A recent addition to the PlaceSpeak toolkit is the addition of new insight features including the Activity Map and Activity Graph Insights are only available through the new Topic Edit Activity Map View live stats for Connections Polls Surveys Discussion and Noticeboard input All Insights can be exported in CSV format Undo a Activity Map View live stats for topic discussions polls surveys discussion and noticeboard posts RE nsanor gunn GEES Contact Details inal Who Can Participate Benches Et Yor 3 g Map Geechee Em Yk C2 Tabs Danson t17 o Overview Davenpon 18 7 Keywords Don Vale Eas 03 o Surveys Don Valey Est Discussions Deon Valey Wes 2 a Ta Don Vay Weet 28 Resources Fa as amp Eyimmon Lavrores 8 ig Soctal Media one F Polls Etobicoke Cane i Participants ER a Widgets _ _ Reports ep due saoaseogia Tersctuss nae a Ras pen Figure 44 Activity Map www placespeak com 48 User Guide PlaceSpeak Activity Graph The Activity Graph shows the number of
6. Resources Documents amp Links 40 Figure 36 Social Media Integration 41 Figure 37 Poll Input 42 Figure 38 Example Poll 43 Figure 39 Participant List 44 Figure 40 Buttons 45 Figure 41 Sample Widget Code 45 Figure 42 iFrame Widget 46 Figure 43 Reports Dashboard 47 Figure 44 Activity Map 48 www placespeak com 56 User Guide PlaceSpeak Figure 45 Activity Graph Figure 46 PlaceSpeak Connect API Setup Figure 47 PlaceSpeak Connect API Workflow Figure 48 PlaceSpeak Connect User Workflow Figure 49 PlaceSpeak Technology Stack Appendix 2 Support amp Resources PlaceSpeak has built in tooltips and video tutorials throughout the platform for easy reference List of Resources Hard Copy Documents of Knowledge Base http www scribd com PlaceSpeak Videos of Tutorial Support http vimeo com placespeak How PlaceSpeak Works and Frequently Asked Questions https www placespeak com how it works About PlaceSpeak https www placespeak com about In Person Support info placespeak com 1 866 998 6977 PlaceSpeak Blog http blog placespeak com Tutorial Links from Vimeo Text Editor http vimeo com 67423286 Map http vimeo com 67423285 Map Il http vimeo com 67423283 Logo http vimeo com 67423284 Image http vimeo com 67423281 Sign up http vimeo com 57484728 Registration http vimeo com 39019564 www placesp
7. ae S e 2 Social Media y p i ete ae Ponts Participants wiagets EJ Repons APIs Documents e Figure 34 Resources Images amp Videos www placespeak com 39 User Guide PlaceSpeak Documents To add a document drag a file into the blue upload bar or click directly on it to open your computer s files The document will appear as a link on your resources page so we recommend you write a brief sentence or two to let participants know what s waiting for them Contact Information Documents e Who can participate Map Features Overview Keywords Surveys ks e Discussions Events Ta iink to extemal websites such as your organization s home page paste the URL from the webeite into the tom box and cick Add We recommend you erter ate as participants are more likly to TRI siccon aoe tency tndesstancl wy youre taking them hee Social Media Pal ory URL tom webste ans paste slow Participants Widgets Reports APIs Figure 35 Resources Documents amp Links Links To link to external websites such as your organization s home page paste the URL from the website into the text box and click Add We recommend you enter a title as participants are more likely to click on a link if they understand why you re taking them there Links are very important to encouraging cross promotion of your topic Overview Discussions 2 Events Notice Board Participants access Resources
8. entire country but most proponents chose to use the boundaries of existing neighbourhoods or municipalities A video demonstration is available here http vimeo com 67423285 at 1 e Draw polygons e Label polygons e Upload KML or Shape Files also Drag and drop Delete polygon e Toggle Map preview determines scope of miniature version on Topic page amp 6 t x T Draw Map View Upi Figure 23 Map toolbar in New Topic Edit Menu Upload Existing Map Data You can also upload an existing KML KMZ file or a zipped Shapefile or by drag and drop to the blue bar Boundary divisions will be automatically displayed on your map A Video Tutorial is available here http vimeo com 67423283 The Map appears on the Participant view in a smaller Map View version that will enlarge when clicked on www placespeak com 28 User Guide PlaceSpeak Features Tabs Here you choose which features participants will see These will appear as tabs at the top your Topic page The Landing Page will be the first thing participants see when they join your Topic We recommend you choose the default Overview page Team Contact Information Overview his is where participants go to learn everything you want them to know about your Topic Best practices are outlined below Discussion Post questions seeking Participant responses and discussions Events Important dates and events you want people to know about Resou
9. out in the public eye by submitting an opinion or editorial piece to local and community newspapers Appear on local radio and TV shows to discuss your project Be sure to mention PlaceSpeak and your topic s URL e Events Distribute flyers or postcards at any open houses or public meetings with the URL PlaceSpeak has template available www placespeak com 53 User Guide PlaceSpeak Hosting PlaceSpeak is hosted in Canada through Peer 1 http www peerl com Peer 1 maintains the latest security devices and appliances It also maintains network intrusion systems Finally Peer 1 provides regularly updated anti virus protection on its servers Mobile PlaceSpeak has been optimized for smart phones and is currently developing specific mobile applications for Android and iPhone as well Technology Stack The PlaceSpeak 2 0 technology stack is a PostGIS database a geoDjango web framework with Google Maps as our cartographic display This combination gives us the combination of class leading geoweb technology with low implementation costs The Django web framework enables auto detection and blocking of auto fill input form bots and batch input The platform is cloud based and as such does not require any particular operating system or requirements to use ST Figure 49 PlaceSpeak Technology Stack www placespeak com 54 User Guide PlaceSpeak Appendix 1 List of Figures Figure 1 GeoSo
10. take some other action with respect to such Content Therefore you represent and agree to all of the following and acknowledge that PlaceSpeak and its Clients are explicitly relying on such representations and agreement with regard to your Content 3 4 1 The Content represents your own original work and you have all necessary rights to disclose the Content In doing so you are not violating the rights of any third party and you know of no other individual or entity whose rights will be infringed by the Content being viewed and used as described in these Terms of Use 3 4 2 Your disclosure of the Content does not violate a confidential relationship with any third party establish a confidential relationship with PlaceSpeak or any of its Clients or obligate PlaceSpeak or any of its Clients to treat your Content or any related materials as secret or confidential 3 4 3 Neither PlaceSpeak nor any of its Clients has any obligation either express or implied to make any use of your Content However if PlaceSpeak and or any of its Clients do make use of your Content whether such use is intentional or inadvertent no compensation will be due to you or anyone else for the use of your Content or the use of any data ideas inventions designs patterns and or processes similar to related to or derived from your Content 3 4 4 Neither PlaceSpeak nor any of its Clients assumes any obligation with respect to any of your Content except as set forth i
11. the terms of use including those of the individual Proponent Participants Metrics Once a base number of 25 are achieved participants metrics will appear on the Topic page www placespeak com 20 Topic Edit Menu User Guide PlaceSpeak PlaceSpeak is currently conducting A B Testing of its original Topic Editor and new version which incorporates feedback gathered over the last year Proponents can select one or other of the Topic Edit Menus Original Topic Edit Menu Contact Information Who can participate Map s Features Overview Keywords Surveys Discussions Events Resources Social Media Polls Participants Widgets Reports APIs Figure 16 2 Choices of Topic Edit Menu www placespeak com New Topic Edit Menu Gii sae Contact Details s Who Can Participate Map Tabs Overview ig Keywords Surveys Discussions Events Resources Social Media Polls Participants Widgets Reports Activity 21 User Guide PlaceSpeak Team You can invite multiple team members to help you manage your Topic page Team members will receive an email notification of their role but they must first be a PlaceSpeak member to access your page in that capacity Your administrators can add edit add delete all data on your page A moderator can only post edit and delete comments in discussion forums e Administrators Administrators can edit content and assign roles in specific topics e Mode
12. traditional media release with a catchy headline should be sent to a list of local media outlets Be sure to include the URL of your topic page quotes and follow up with a phone call to key media outlets The release should be posted to your website and social media channels e Newsletters Include a description of your topic and a link to your URL in your own organization s newsletter and request that the same be done with the newsletters of your stakeholder organizations e Email Lists Send an invitation to register with PlaceSpeak to your key stakeholders target audiences and other email lists Ask them to connect to your topic explain your project and be sure to include a link to your topic Encourage them to share the email with friends family and colleagues Social Media Integrate your topic with social networks In addition to including references to your topic URL ask questions that will capture the attention of your followers and include interesting information about your project On Twitter it is a good idea to create a hashtag for your project to make it easily searchable e Notifications Keep participants updated and engaged when you update your topic by choosing whether or not to send an email notification out to connected participants You may notify participants about updates such as new events or new content but remember to keep them to a minimum to prevent emails from appearing as spam e Media Get your topic
13. 7484728 A series of automated checks occur when the account is first registered PlaceSpeak uses Google Maps API as its mapping base This service verifies that a real address has been input It performs a series of other checks such as Latitude and Longitude and PIN https developers google com maps PlaceSpeak also uses a third party service called Maxmind which provides IP geolocation and fraud services http www maxmind com en home www placespeak com Add Place User Guide PlaceSpeak First register your Home Address It is possible to add other places like your Work and Recreational Property afterwards Optional fields include Property Time and Ownership Type i e Own Rent Add Place 1s Primary Apt Suite optiona Street Number i j City Province State Postal Zip Code Property Type optiona Ownership Type IERT a Figure 3 Sign up Address detail www placespeak com User Guide PlaceSpeak Address Verification Participants are encouraged to further verify their location using home phone audio PIN and mobile phone SMS PIN Verification gives further assurance to proponents that they are hearing from the right people in the relevant area s For further information about verification read our complete privacy policy Please choose your method of verification a i MOBILE PHONE JOME PHONE REDIT CARD Figure 4 Additional Verification Methods Proponents can choos
14. 9 Videos 39 Documents 40 Links 40 Social Media 41 Facebook 41 Twitter 41 Polls 42 New Poll 42 Published Poll 42 Closed Poll 42 Participants 44 Privacy reminder 44 Widgets 45 Button 45 Icon Favicon 45 www placespeak com User Guide PlaceSpeak iFrame 46 Reports 47 Google Analytic 47 Insights 48 Activity Map 48 Participant Metrics 49 API PlaceSpeak Connect 50 Promote your Topi 53 Hosting 54 Mobil 54 Technology Stack 54 Appendix 1 List of Figures 55 Appendix 2 Support amp Resources 57 Appendix 3 Terms of Use 58 www placespeak com User Guide PlaceSpeak Introduction to PlaceSpeak PlaceSpeak is a location based public consultation platform Its mission is to authenticate the online consultation process in an open accessible transparent verifiable and defensible manner GeoSocial Platform PlaceSpeak enables a new approach to online consultation Rather than setting up and recruiting participants for each new consultation on a one off basis PlaceSpeak has applied a social networking approach and serves up multiple consultations to participants based on their preferences It both connects citizen participants to their addresses online and provides multiple opportunities to engage PlaceSpeak has been designed to simultaneously protect privacy and generate reliable place spe
15. M PLACESPEAK OR THE PLACESPEAK SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS OF USE www placespeak com 68 User Guide PlaceSpeak 94 NEITHER PLACESPEAK NOR ITS AFFILIATES WILL BE LIABLE UNDER ANY THEORY OF LAW FOR ANY INDIRECT INCIDENTAL PUNITIVE OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS BUSINESS INTERRUPTION AND OR LOSS OF INFORMATION OR DATA SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN PLACESPEAK S MAXIMUM AGGREGATE LIABILITY TO YOU FOR ANY CAUSES WHATSOEVER AND REGARDLESS OF THE FORM OF ACTION WILL AT ALL TIMES BE LIMITED TO THE GREATER OF i THE AMOUNT PAID IF ANY BY YOU TO PLACESPEAK FOR THE PLACESPEAK SERVICE IN THE 12 MONTHS PRIOR TO THE ACTION GIVING RISE TO LIABILITY OR ii ONE HUNDRED DOLLARS 100 00 9 5 These Terms of Use including any additional terms conditions policies and agreements incorporated herein are the entire agreement between PlaceSpeak and you regarding the PlaceSpeak Service Any dispute arising from or related to these Terms of Use will be governed by the laws of the Province of British Columbia and Canada without regard to conflict of law principles Any such dispute will be resolved through binding arbitration by a single arbitrator The arbitration will be held in Vanco
16. PlaceSpeak Privacy Policy 14 Your use of the PlaceSpeak Service may also be subject to additional terms conditions policies and or agreements applicable to a specific Web site service software service level or version In the event of any conflict between these Terms of Use and such additional terms conditions policies and or agreements the additional terms conditions policies and or agreements will control For the avoidance of doubt if there are terms and conditions in these Terms of Use regarding subjects on which the additional terms conditions policies and or agreements are silent such silence will not constitute a conflict and the terms and conditions in these Terms of Use will control 15 By signifying your acceptance of these Terms of Use or making any use of the PlaceSpeak Service you signify your irrevocable acceptance of these Terms of Use in effect at the time of your use If you are an individual acting as a representative of a corporation or other legal entity which wishes to use the PlaceSpeak Service then www placespeak com 58 User Guide PlaceSpeak you represent and agree that you have the authority to accept these Terms of Use on behalf of such corporation or other legal entity and that all provisions of these Terms of Use will bind that corporation or other legal entity as if it were named in these Terms of Use in place of you 2 YOUR ACCOUNT 21 PlaceSpeak can refuse registration of or cancel any a
17. PlaceSpeak User Guide PlaceSpeak User Guide PlaceSpeak Contents Introduction to PlaceSpeak GeoSocial Platform 2 Sided Market Create a Personal Profile Sign up Add Place Address Verification Personal Profile Accessibility Privacy Start a Public Consultation Organization Dashboard Select Organizatio Consultation Channel Add a New Topic Content Publishing Manager Archiving Unpublishing Notifying Existing Participants www placespeak com User Guide PlaceSpeak Notify 18 Invite to Topic 19 Basic Topic Page layout 20 Connect Button 20 Topic Edit Menu 21 Team 22 Organization Information 23 Contact Information 24 Who Can Participate 25 Number of Verifications 26 GeoCoding 26 Map 27 28 Create Your Own Map Data Upload Existing Map Data 28 Features Tabs 29 Overview 30 Key Image 30 Abstract 30 Description iat Keywords 32 Current Keywords 32 Recommended Keywords 32 Surveys 33 www placespeak com User Guide PlaceSpeak LimeSurvey 33 FluidSurveys 34 Discussions 35 Participants and Discussions 36 Events 37 Notice Board 38 Resources 39 Images 3
18. Postal Code Figure 7 Organization DashBoard Account View www placespeak com 13 User Guide e Topics Add and Manage Consultation Topics Add New Topic Edit Topic View Topic Metrics e viewers e comments e connected participants Archive Topic City of Toronto Dashboard Account Managers ce A S Archive Topics PlaceSpeak es 4 Demo day Figure 8 Organization Dashboard Topic List View e Archived Topic List List of Topics that have been archived by the organization www placespeak com 14 Consultation Channel User Guide PlaceSpeak Once one or more Topics have been created the Proponent may choose to create an iframe consultation channel to embed in their website powered by PlaceSpeak This would consist of a central map displaying all consultation topics associated with the Organization Each push pin icon links to the relevant Topic page and delivers a corresponding popup view Find a topic near you Review Consultation Pale Ba Rano Timeline nating eae ever sranane 1o Fras tame rtanaeeheasing Fel ie www placespeak com eae a ao rolar erat ee Tarm ard preraets The saiat Soenen Constaion Cr Satay gis Canran Veil ring Local Area Plan Byline arta Yarina wil teater ontot the ng procena So Home pr mles ane mama O oeroet O Uriverany Vilage anni Now conker Ouran Figure 9 Consultation Channel iFrame Tosco Fes Y com
19. Speak PlaceSpeak will have no liability for information or Content that is deleted due to the cancellation or termination of your account for any reason 8 ADDITIONAL TERMS APPLICABLE ONLY TO CLIENTS 8 1 If you are a Proponent of the PlaceSpeak Service the following terms also apply to you 8 2 Subscriptions to the PlaceSpeak Service may be made available in different service levels Not all of the features and functionality of the PlaceSpeak Service may be available in each version or service level The features and functionality of each version or service level may be changed from time to time at PlaceSpeak s discretion 8 3 In order to subscribe to the PlaceSpeak Service you may be required to provide PlaceSpeak with billing and account information Billing Information for a credit card payment card or another payment system for which you are authorized to approve charges each a Payment Source to allow PlaceSpeak to collect payment from you for your use of the PlaceSpeak Service You must provide PlaceSpeak with true accurate current and www placespeak com 65 User Guide PlaceSpeak complete Billing Information and maintain and promptly update your Billing Information to keep it true accurate current and complete 8 4 Unless other payment arrangements have been made in advance and confirmed by PlaceSpeak you authorize PlaceSpeak to automatically and immediately bill your Payment Source when charges for your use
20. ay Map Features secret Overview Pedret URL Keywords surveys Discussions Events Resources Social Media Polls Participants Widgets Reports Figure 46 PlaceSpeak Connect API Setup www placespeak com 50 User Guide PlaceSpeak The following diagragm depicts the steps and worflow for setting up PlaceSpeak Connect on your site itps Awww placespeakeom PlaceSpeak com Filout your app senings tps itpumysie com PlaceSpeak com PlaceSpeak com Figure 47 PlaceSpeak Connect API Workflow www placespeak com 51 User Guide PlaceSpeak The following diagram and workflow depicts the Participant User s experience using PlaceSpeak Connect httpimysite com User clicks PlaceSpoak Connect button on MySite com W Sionin with PlaceSpeak User is redirected to a PlaceSpeak login form PlaceSpeak Login First Name LastName Geo Labels Verifcation level User is authenticated and returned back to the wob sito httpsiwww placespeak com Authorize MySite com User Information transferred to MySte com web server User is NOT authenticated and returned back to the site as an anonymous user Figure 48 PlaceSpeak Connect User Workflow www placespeak com 52 User Guide PlaceSpeak Promote your Topic Once you have completed setting up your Topic page you should start promotion e Press Media Release A
21. ccount in its sole discretion at any time 2 2 Your account will be accessed through a user ID and password that you will create your Credentials Your Credentials are solely for your use You are responsible for maintaining the confidentiality of your Credentials and you are fully and solely responsible for all activities that occur under your Credentials whether authorized by you or not It is your responsibility to take adequate precautions with your Credentials and to immediately notify PlaceSpeak of any unauthorized use of your Credentials 23 Using your account you may access and participate in the PlaceSpeak Service including viewing posting and responding to communications on and through the PlaceSpeak Service 3 CONTENT AND INTELLECTUAL PROPERTY 33 1 Your own text images audiovisual media and any other form of intellectual property including the data ideas inventions designs patterns and processes in such material collectively Content that you post on or through the PlaceSpeak Service belongs to you and you may use it in any other way without restriction But by using the PlaceSpeak Service you are granting PlaceSpeak and certain third parties permission to use your Content as described in these Terms of Use 3 2 By using the PlaceSpeak Service you are granting PlaceSpeak a nonexclusive worldwide royalty free sub license able and transferable right and license to use reproduce create derivative works of d
22. cial Model Figure 2 Signup Figure 3 Sign up Address detail Figure 4 Additional Verification Methods Figure 5 Sample Personal Profile Figure 6 Privacy Flow Diagram Figure 7 Organization DashBoard Account View Figure 8 Organization Dashboard Topic List View Figure 9 Consultation Channel iframe Figure 10 Topic Edit Upper Menu Bar Figure 11 Publishing Manager Figure 12 Notification Distance Figure 13 Notification popup Figure 14 Invitation Figure 15 Basic Topic Page layout Figure 16 2 Choices of Topic Edit Menu Figure 17 Topic Edit Team Figure 18 Topic Edit Organization Informatior Figure 19 Contact Information Figure 20 Who Can Particpate Figure 21 Number of verifications Required www placespeak com 55 User Guide PlaceSpeak Figure 22 Map tool 27 Figure 23 Map toolbar in New Topic Edit Menu 28 Figure 24 Select Features 29 Figure 25 Overview Image amp Abstract 30 Figure 26 Overview Description 31 Figure 27 Keyword Input 32 Figure 28 LimeSurvey Setup 33 Figure 29 FluidSurveys setup 34 Figure 30 Discussion Input 35 Figure 31 Discussions on Participant Menu 36 Figure 32 Event Setup 37 Figure 33 Notice Board 38 Figure 34 Resources Images amp Videos 39 Figure 35
23. cific feedback data It encourages civic participation by keeping citizens informed and authenticating their input PlaceSpeak uses a geosocial model where participants are aggregated and are able to connect to any new Topic according to their location and interests a Current model PlaceSpeak modei Proponent issue Proponent issue Figure 1 GeoSocial Model 2 Sided Market PlaceSpeak utilizes a 2 sided market similar in that it provides a service for the general public Participants which use the service for free and also provides a service to customers Proponents PlaceSpeak uses a software as a service model which allows it to protect the privacy of its users www placespeak com User Guide PlaceSpeak Create a Personal Profile The first step in using PlaceSpeak either as a Participant or a Proponent is to create a personal profile Sign up In order to become an Administrator or Moderator of a consultation Topic it is first necessary to create a profile Creating a profile is a two step process which requires a street address and email loop to complete the process In addition to email Facebook or Twitter IDs can be used to register and use single sign in Signup Sign up using Facebook or Twitter OR Tell us a little bit about yourself Fist Name Sieh ta Let Name Emal Address Passwort Password again Arendy have an ac Figure 2 Signup Video tutorial for sign up http vimeo com 5
24. connect with participants within specific boundaries Administrators can either create their own map with the drawing tool or upload existing GIS boundary files on eee Contact Information Who can participate sr Features with people only from a specie geographic area Overview Keywords Surveys Discussions Events Resources Soctal Medta Polis Participants Widgets Reports poren peer poorer Toggle Map Preview ff Delete Polygon E Figure 22 Map tool required field Mapping is a core element of PlaceSpeak All input data is dynamically geocoded according to the polygons on the Map This means that all feedback data is given a spatial context automatically www placespeak com 27 User Guide PlaceSpeak Create Your Own Map Data To set the boundaries of your consultation area select the Draw polygon tool On the point where you want to begin outlining the boundary click once and release Move your mouse to the next position The line trailing behind your cursor is the edge of your boundary Now click the mouse again to set your second anchor point Keep doing this until you arrive back at your starting point When the cursor changes to a hand click one last time to complete the circuit The shape will automatically convert into your defined consultation area or polygon Give it name in the field below You can add multiple polygons to the map They can vary in size from a single property to an
25. e to require additional levels of verification on certain Topics PlaceSpeak uses twilio for Home and Mobile Phone Authentication http www twilio com In order to verify your location through geolocation you must be currently located at the address you are trying to verify The sharing of address only happens when the geolocation verification is occurring It is not stored or used at any other time Verification provides the assurance that users are indeed residing at the address they provide ensuring a secure and trusted environment You must be currently located at the address you are trying to verify When verifying your browser will prompt you to temporarily share your location the sharing of location will be used solely and only by PlaceSpeak for the purpose of verification Your shared location is not stored by PlaceSpeak or used for any other purpose or at any other time other than for the purpose of geolocation verification of your address PlaceSpeak is currently working on several other authentication initiatives that will be released in 2014 www placespeak com User Guide PlaceSpeak Personal Profile The personal profile is map centric and is centered on your home It displays Topics that you are connected to and for Administrators your Topics and Organization details In addition to your Home you can add Places including your work and recreational properties if you want to be informed of Topics in those areas as well
26. eak com 49 50 51 52 54 57 User Guide PlaceSpeak Appendix 3 Terms of Use 1 ACCEPTANCE OF TERMS OF USE 1 1 Welcome to PlaceSpeak Inc we us PlaceSpeak Topic we refer to you and others originating topics throughout this Terms of Use Agreement as Proponent You or Your The participants providing input and comments on your Topic are referred to as Citizen Citizen User and collectively the Citizen Community our or PlaceSpeak As an originator of a topic for discussion on 1 2 Your use of any of PlaceSpeak s Web site s services or software collectively the PlaceSpeak Service is subject to these Terms of Use the Terms of Use in effect at the time of your use PlaceSpeak reserves the right to update and change these Terms of Use from time to time without notice or acceptance by you so please check this page frequently for updates and changes However changes made to these Terms of Use will not apply to you to the extent that i the changes concern matters which are the subject of an actual dispute between you and PlaceSpeak as of the date the changes take effect and ii PlaceSpeak has actual notice of the dispute as of the date the changes take effect 13 Your use of the PlaceSpeak Service is also subject to the PlaceSpeak Privacy Policy in effect at the time of your use which is incorporated herein as though set forth in full You can review the most current version of the
27. ees incurred or that may be payable to any taxing authority in connection with the transactions hereunder other than any income tax incurred by PlaceSpeak Applicable sales or consumptions taxes are in addition to all fees stated for use of the PlaceSpeak Service 8 10 PlaceSpeak grants to you commencing on the effective date of your subscription to the PlaceSpeak Service the Effective Date and continuing thereafter for the term of your subscription unless terminated earlier pursuant to these Terms of Use a non exclusive non transferable except as permitted below world wide limited www placespeak com 66 User Guide PlaceSpeak license to make use of the then current versions of the PlaceSpeak Service to which you have subscribed for the purposes of creating maintaining and administering a Topic The PlaceSpeak Service is licensed hereby not sold 8 11 Proponent Content means any content owned controlled or licensed by you You hereby grant to PlaceSpeak a non exclusive transferable worldwide royalty free limited license to reproduce create derivative works from distribute perform display and otherwise use the Proponent Content for the sole purpose of providing the Topic Community 8 12 Citizen Content means any content uploaded to the Topic by a citizen To the extent of your rights in and to the Citizen Content you hereby grant to PlaceSpeak a non exclusive transferable worldwide royalty free perpetua
28. ends on the incorporation of well thought through information You will work through the Topic Edit Menu on the left hand side of the screen to systematically add content to your topic page www placespeak com 16 User Guide PlaceSpeak Publishing Manager Once you have assembled all the pieces of your Topic page you are ready to publish your Topic to make it live and viewable by the public To publish click on the Blue publish button beside the Preview Button The Publishing Manager controls the Opening and Closing dates and times of the consultation Topic Publishing Manager archiving Unpublishing Figure 11 Publishing Manager Archiving Once your Topic is completed you should archive it Once archived Topics are no longer editable nor can participants add any further feedback All feedback obtained in the form of Reports is retained after the consultation is closed 1 Archived Topics are still searchable Unpublishing It is possible to un publish Topics 1 Requirement 9 www placespeak com 17 User Guide PlaceSpeak Notifying Existing Participants When you publish your topic a notification email can be delivered to an existing base of participants based on the distance to your topic 0 5 100 KM or the keywords that you have chosen for our topic Publishing Manager You are about to publish Lakelse Lake Community Wastewater Sewer Treatment You can choose to notify particpants of the topic launch i
29. ese Terms of Use to be unlawful offensive threatening libelous defamatory obscene or otherwise objectionable that violates any party s intellectual property or that is detrimental to the quality or intended spirit of the PlaceSpeak Service PlaceSpeak also has the right but not the obligation to limit or revoke the use privileges of the account of anyone who posts such Content or engages in such behavior 42 PlaceSpeak will use common sense and business sense regarding Content or behavior allowed on or through the PlaceSpeak Service Examples of unacceptable Content or behavior include 4 2 1 Abuse harassment threats flaming or intimidation of any person or organization 4 2 2 Engaging in or contributing to any illegal activity or activity that violates others rights 4 2 3 Use of derogatory discriminatory or excessively graphic language 4 2 4 Providing information that is false misleading or inaccurate www placespeak com 62 User Guide PlaceSpeak 425 Hacking or modifying the PlaceSpeak Service or another Web site to falsely imply an association with PlaceSpeak 4 2 6 Implying or pretending to be affiliated with a company or organization with which you are not affiliated or misrepresenting the extent of your affiliation or role with an affiliated company or organization 4 2 7 Transmitting worms viruses or harmful software 4 2 8 Sending unwanted messages to other users aka spam 4 2 9 Disc
30. g or adeithem direct trom your address book Mossage Opsonal Topic Optona Community Centra As Figure 14 Invitation Send them an invitation request via Facebook Elinvite by Facebook The Invitation feature is available on both sides of the platform for Participants as well as Proponents www placespeak com 19 Basic Topic Page layout User Guide PlaceSpeak Once you have created your new Topic it will be visible in draft form only to administrators It contains components that correspond to the Topic Edit menu detailed below Once published all content will be visible to the public whether or not they register or sign in Registration is only required where participants wish to contribute feedback Toronto Sample Topic By Ci ot Tar Taic ied une Ea Bi You have successtully created a new topic Resources Dara Tapie Events vou have sfully created anew topic How oan you help and opinions to this consultation Help inform and influence the outcome Share the word with fiends and family Noce Board here are several ways that you can contribute your Disconnect wwe Contact Information city of Toronto 2517 Unique views B35 comments MAL connected participants Figure 15 Basic Topic Page layout Connect Button When Participants click on the Connect to Topic button they are recordable as data points and also accept
31. g placespeak com public consultation 2 engaging online discussion questions Team Contact Information Who can participate Map Features Overview Keywords Surveys Tosan gt Events Resources Social Media Polis Participants Widgets Reports APIS www placespeak com Discussions Start an open discussion with participants to get a better sense or public opinion Thie Questor T Question gt BIU moa a Figure 30 Discussion Input 35 User Guide PlaceSpeak Discussions will appear in the top menu bar if activated overview O resources events Notice Board Follow Discussions Discussion Policy Figure 31 Discussions on Participant Menu Proponents should ensure that their discussion questions are evocative in order to elicit useful responses Tips for writing engaging discussion questions Be Clear Be Concise Be Open Present Options Be Specific Provide Context Be Honest Empower Participants Dig Deeper Promote Positivity Participants and Discussions Participants can choose whether or not to be anonymous in Discussions They can Thumb up or Thumb down on individual discussion threads They can therefore read comments rate input from other participants All comments display dates and are shown chronologically The rating system indicates popularity Participants can choose to be notified of updates on relevant discussion threads They can also report inapprop
32. i your actions in using the PlaceSpeak Service ii a claim that you or any third party using your Credentials infringed any intellectual property or other right of any person or organization using the PlaceSpeak Service or ili the violation of these Terms of Use by you or any third party using your Credentials 93 THE PLACESPEAK SERVICE IS PROVIDED AS IS WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND EXPRESS STATUTORY OR IMPLIED AS TO THE OPERATION OF THE PLACESPEAK SERVICE OR THE INFORMATION CONTENT MATERIALS OR PRODUCTS INCLUDED ON THE PLACESPEAK SERVICE TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW PLACESPEAK AND ITS AFFILIATES DISCLAIM ALL WARRANTIES EXPRESS STATUTORY OR IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT FURTHER PLACESPEAK AND ITS AFFILIATES DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE INFORMATION TEXT GRAPHICS LINKS OR OTHER INFORMATION CONTAINED IN THE PLACESPEAK SERVICE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU PLACESPEAK DOES NOT WARRANT THAT THE PLACESPEAK SERVICE WILL BE AVAILABLE AT ANY TIME OR FROM ANY PARTICULAR LOCATION WILL BE SECURE OR ERROR FREE THAT DEFECTS WILL BE CORRECTED OR THAT THE PLACESPEAK SERVICE IS FREE OF VIRUSES OR OTHER POTENTIALLY HARMFUL COMPONENTS NO ADVICE OR INFORMATION WHETHER ORAL OR WRITTEN OBTAINED FRO
33. icipants Map g Aimee Brisebois a Kapverd Amelia Shaw a aes Andrew Browne m Events Ashleigh Young Belinda Neumann a Widgets Br janagh Reports Branislav Vatic Figure 39 Participant List Privacy reminder PlaceSpeak has been designed with privacy protection in mind The proponent is not exposed to the participants private information in particular their address but rather knows that the individual has been vetted as falling within specific spatial boundaries as defined on the Map In this way both sides are protected under Freedom of Information and Personal Privacy legislation PlaceSpeak s Privacy Policy is available here https www placespeak com privacy www placespeak com User Guide PlaceSpeak Widgets These small pieces of code provide a variety of interfaces that you can embed in your existing website Results have shown that providing multiple interfaces increases the rate of engagement Button To include a link button on your site click on Get Widget Code button and copy the code to your website Icon Favicon Insert alongside other social media icons on your website Buttons 3 Is this your neighborhood Get Widget Code to join the discussion Get Widget Code Figure 40 Buttons hatter Ops width 200px height 51 Sp stc hilps hows p acespeak corvss_widgets hopie_welget 407 2000Pabstract trueBmap trueSstats tueShelp O8tie Toronto Casina Cansultahon gt lt itreme gt
34. iscussion Policy provides guidelines for use Overview Discussions Resources Events 0 Follow Noticeboard Discussion Policy Be the first to share your ideas Text Image Video Figure 33 Notice Board Participants can upload text image or video content The WYSIWYG editor allows for creative customization The Notice Board is often used for Contests and other Idea Generation activities www placespeak com 38 User Guide PlaceSpeak Resources Upload images videos documents or any other media that participants can view their own pace to better understand your topic They will appear under the Resources tab at the top of your topic page Remember to input a Title for each resource Images After clicking Add Image choose an image from your gallery or upload a new one In the dialogue box that appears either drag a file from your desktop directly into the blue bar or click the blue bar and then navigate to the correct folder on your computer When the upload is complete select the image and then click OK We recommend you write a full description with your images to better guide participants toward a full understanding of your topic http vimeo com 67423281 Videos To add a video simply copy the video s URL from YouTube or Vimeo and paste it into the text field We recommend you enter a title and full description of your video to entice participants Team Who can participate a ae
35. istribute publicly perform and publicly display your Content on and through the PlaceSpeak Service and on and through services affiliated with PlaceSpeak regardless of the form of media used or of whether such services now exist or are developed in the future If you post Content on or through the PlaceSpeak Service you represent and warrant that you have the right to post that Content and to grant the above rights to PlaceSpeak Mandatory Requirement 30 www placespeak com 59 User Guide PlaceSpeak 3 3 PlaceSpeak may preserve your Content and may also disclose such Content with or without notice to you if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to a comply with legal process b enforce these Terms of Use c respond to claims that your Content violates the rights of any third party or d protect the rights property or personal safety of PlaceSpeak its users and the public 3 4 You understand that posting your Content on or through the PlaceSpeak Service is entirely voluntary and will expose your Content to public display in a non confidential manner You understand that PlaceSpeak and or any past present or future Proponent or Citizen user of PlaceSpeak each a Client may view your Content and may develop or have developed Content which is identical or similar to yours may already know of such Content from other sources or may have taken or will
36. l license to reproduce create derivative works from distribute perform display to otherwise use the Citizen Content i for the sole purpose of providing the Topic on the PlaceSpeak Service ii for syndicating the Citizen Content to third parties to the extent authorized by the Citizen Community who made the Citizen Content available to PlaceSpeak and iii to retain the Citizen Content to the extent authorized by Citizen Community who made the Citizen Content available to PlaceSpeak 8 13 As between you and PlaceSpeak you are solely responsible for the acts and omissions of the users of the Topic and you are solely responsible for managing the interaction among the Citizen Community and between the Citizen Community and You 8 14 You will not store or transmit nor allow any user of the Topic to store or transmit any Proponent Content or Citizen Content on or through the PlaceSpeak Service that violates these Terms of Use that violates any acceptable use policy applicable to the Topic or that is is alleged to be or in PlaceSpeak s sole discretion may be in violation of any law rule or regulation or of any third party s rights or otherwise exposes PlaceSpeak to any liability 815 To comply with applicable laws and lawful governmental requests to protect PlaceSpeak s systems and customers or to ensure the integrity and operation of PlaceSpeak s business and systems PlaceSpeak may access store and or disclose any information stored o
37. laceSpeak in its sole discretion and at any time may discontinue providing the PlaceSpeak Service or any part thereof with or without notice Any termination of your access to the PlaceSpeak Service under any provision of these Terms of Use may be effected without prior notice PlaceSpeak may immediately deactivate or delete your account as applicable and all related information and Content and bar any further access to such information Content or to the PlaceSpeak Service PlaceSpeak will not be liable to you or any third party for any termination of your access to the PlaceSpeak Service 72 PlaceSpeak in its sole discretion and at any time may discontinue providing the PlaceSpeak Service or any part thereof with or without notice Any termination of your access to the PlaceSpeak Service under any provision of these Terms of Use may be effected without prior notice PlaceSpeak may immediately deactivate or delete your account as applicable and all related information and Content and bar any further access to such information Content or to the PlaceSpeak Service PlaceSpeak will not be liable to you or any third party for any termination of your access to the PlaceSpeak Service 73 After cancellation or termination of your account for any reason you will no longer have access to your account and all information and Content in your account or that you have stored on the PlaceSpeak Service may be but is not required to be deleted by Place
38. losing personal or proprietary information of another person or organization 4 3 PlaceSpeak cannot and need not control all Content posted by third parties on or through the PlaceSpeak Service and does not guarantee the accuracy integrity or quality of such Content You understand that by using the PlaceSpeak Service you may be exposed to Content that you may find offensive indecent incorrect or objectionable and you agree that under no circumstances will PlaceSpeak be liable in any way for any Content including any errors or omissions in any Content or any loss or damage of any kind incurred as a result of your use of any Content You understand that you must evaluate and bear all risks associated with the use of any Content including any reliance on the content integrity and accuracy of such Content If you would like to report objectionable materials you may use the flagging feature by clicking the Inappropriate link attached to every topic post and reply Urgent issues can be reported to urgent placespeak com 5 INTERNATIONAL USE 5 1 The PlaceSpeak Service is hosted in Canada If you use the PlaceSpeak Service from outside of Canada you acknowledge that you are voluntarily transferring information potentially including personally identifiable information and Content to Canada and agree that PlaceSpeak s collection use storage and sharing of your information and Content is exclusively subject to the laws of British Columbia and Ca
39. men Beene srg tote 15 User Guide PlaceSpeak Add a New Topic When you first create a new Topic page from the Organization Dashboard you will see the following menu items Fill in the following fields to populate your Topic page e Publisher Select Distance for Notifications between 0 5 and 100 kilometres e Preview Edit buttons toggle between to see your work e Notify Notify the connected participants as you update the topic e New Topic Editor beta A B testing new interface if enabled Topic Title maximum 50 characters Category Government e Invite to topic Betore you can publish this topic page please Notify the connected participants re the required fields are completed jew as you update the topic Topic Title Maximum 50 characters le Topic wyi Government YV Figure 10 Topic Edit Upper Menu Bar e Required Field minimum required for List View and Search e Vanity URL choose a simple and memorable name short clear and descriptive Help tips are included throughout the dashboard by clicking on the black circle with a 2 These take the form of text tooltips and video tutorials Content When you are ready to set up your Topic start to assemble your content in advance All content will remain in Draft form until such time as it is published The responsibility for the quality of the content falls squarely on the Proponent Successful deployment of PlaceSpeak dep
40. mmediately or defer the sending of notifications unt you would Ike to send them You can atso choose to notify participants within various ranges of your topic or notify al participants within your topic eres Would you ike to notify nearby participants Whe would you Ike to notty ee Parapare wan 2 bx of te apecome Races ERE cars Prato Aese beh spac an e a a EE aor Participants within the full consultation area Figure 12 Notification Distance Notify PlaceSpeak provides a tool for sending customized email notifications to connected participants It uses a WYSIWYG editor so you can craft the message to display to suit your purposes You can embed images links and tables into notifications Notify Connected Participants Figure 13 Notification popup www placespeak com 18 User Guide Invite to Topic PlaceSpeak Use the invitation feature that is built into your PlaceSpeak topic page to directly invite individuals by inputting their email addresses importing address books or through Facebook Supporting email clients include Outlook Gmail Hotmail Yahoo PlaceSpeak uses Sendgrid to deliver the invitation emails htto sendgrid com You can add an optional message and also select which topic you wish to invite participants to connect with and further personalize the message Invite Invite your friends by sending them an email oa Emailaddress ey yan ample Separate them usin
41. n discussions or negotiations with you will not in any way impair PlaceSpeak s and or any of its Clients right to contest the validity or infringement of your rights in and to the Content 3 4 7 You hereby irrevocably release and forever discharge PlaceSpeak and its Clients and their affiliates and subsidiaries together the Released Parties from any and all actions causes of actions claims damages liabilities and demands whether absolute or contingent and of any nature whatsoever which you now have or hereafter can shall or may have against the Released Parties or their respecting successors and assigns with respect to the Content including without limitation in respect of how the Released Parties directly or indirectly use the Content with the sole exception that the foregoing release and discharge does not apply to your right to bring a claim of patent infringement arising from use of your Content Content posted by another person or company on or through the PlaceSpeak Service belongs to the poster Except as expressly permitted in these Terms of Use you do not have the right to use reproduce create derivative works of distribute publicly perform or publicly display any Content that does not belong to you other than viewing of the Content on or through the PlaceSpeak Service as PlaceSpeak may make available PlaceSpeak owns the PlaceSpeak Service as a whole including all computer code graphics user interfaces and a
42. n address telephone number and if available an electronic mail address at which you may be contacted A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner its agent or the law A statement that the information in the copyright infringement notice is accurate and under penalty of perjury that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed Your written copyright infringement notice must be sent to PlaceSpeak s designated copyright agent via mail or email Please be aware that the Copyright Act provides that any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability 6 2 Copyright Abuse Policy PlaceSpeak will terminate in appropriate circumstances account holders of PlaceSpeak s system or network who are repeat copyright infringers 6 3 Designated Copyright Agent Copyright Agent PlaceSpeak Inc 1005 Cypress Street Vancouver BC V63 3K6 By email copyright placespeak com The Copyright Agent should only be contacted if you believe that your work has been used or copied in a way that constitutes copyright infringement and such infringement is occurring on or through the PlaceSpeak Service The Copyright Agent will not respond to any other inquiries www placespeak com 64 User Guide PlaceSpeak 7 CANCELLATION AND TERMINATION 7 1 P
43. n these Terms of Use unless and until it enters into a separate written contract with you and then only as expressed in that separate written contract In the absence of a separate written www placespeak com 60 User Guide PlaceSpeak contract your rights with regard to PlaceSpeak or any of its Clients user of your Content shall be as described in these Terms of Use and as existing under the laws of British Columbia and Canada 3 4 5 If your Content is the subject of a pending or issued patent you have disclosed or will disclose that fact in connection with posting your Content on or through the PlaceSpeak Service To the extent you hold a patent in the Content no license under any patent is herein granted Any license to use patented Content shall be in the form of a separate written contract in which event your PlaceSpeak s and or any of its Clients respective obligations shall be only those expressed in such separate written contract 3 4 6 Neither the discussion or negotiations between you on the one hand and PlaceSpeak and or any of its Clients on the other hand relating to the possible purchase or license of your Content nor the making of any offer for the purchase or license of your Content shall prejudice PlaceSpeak and or any of its Clients in any way or be construed as recognition of the novelty originality priority other rights or value of your Content Further PlaceSpeak s and or any of its Clients consideratio
44. nada not of the jurisdiction in which you are located www placespeak com 63 User Guide PlaceSpeak 5 2 You will comply with all British Columbia and Canadian laws rules and regulations applicable to the export of products services software and technical data regardless of the jurisdiction in which you are located 6 COPYRIGHT INFRINGEMENT 6 1 Copyright Infringement Notices If you believe that any material available on or through the PlaceSpeak Service violates your copyright you may send PlaceSpeak a copyright infringement notice The Copyright Act requires that your notice must be in writing and must include substantially all of the following A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed Identification of the copyrighted work claimed to have been infringed or if multiple copyrighted works at a single online site are covered by a single notification a representative list of such works at that site Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit PlaceSpeak to locate the material PlaceSpeak requests that complete URLs for each instance of the allegedly infringing material be provided Information reasonably sufficient to permit PlaceSpeak to contact you such as a
45. nsultation Topic The Proponent relies on the fact that the individual has been vetted as a real person at a location In this way the Proponent is shielded from FOIPPA sensitive information and the Participants private information is similarly firewalled from outside scrutiny Participants can further choose whether or not they want their name and image to appear in public Discussions In the unlikely event of a Privacy Breach PlaceSpeak would inform the affected parties Figure 6 Privacy Flow Diagram www placespeak com 12 User Guide PlaceSpeak Start a Public Consultation Once you have created your Personal Profile you can then start your own public consultation You will first be asked to Create a new Organization Approved Managers will access from a dropdown in their Profile badge labelled My Organizations Organization Dashboard The Organization Dashboard is used to organize your Topics and is accessible only by Managers as opposed to Administrators of individual consultation Topics Managers can create new Topics which activate a new license The following is a summary of each tab in the Organization Dashboard e Account your organization s contact information Add Address Add Communications coordinates Managers only managers have ability to add new topics Invite Manager with email address Select Organization City of Toronto Dashboard Manager A ea ouy Wet Topics Arene c
46. of the paid version of the PlaceSpeak Service are due without any further action on your part or other prior notice on the part of PlaceSpeak You assume full responsibility for such charges even if such charges are declined or not paid by your Payment Source 8 5 If your Payment Source is invalid if charges billed to your Payment Source are declined or not paid or if you fail to pay charges for a paid version of the PlaceSpeak Service when due your account may be downgraded suspended or cancelled at PlaceSpeak s discretion If your account is suspended PlaceSpeak may but is not obligated to maintain your account and or related content and information in order to allow you pay the past due charges and restore your account If the charges are not paid your account may be cancelled 8 6 Unless stated to the contrary all charges for paid versions of the PlaceSpeak Service are non refundable even if your use of the paid version of the PlaceSpeak Service is cancelled before the end of your current billing period 8 7 Unless stated to the contrary all currency references in paid versions of the PlaceSpeak Service are in Canadian dollars 8 8 lIn addition to any other remedies available to PlaceSpeak you will pay a late fee of one percent 1 per month or the maximum amount permitted by applicable law whichever is less for any late payments hereunder 8 9 You are solely responsible for any and all taxes levies charges and f
47. ools You can use the free LimeSurvey or the Canadian based FluidSurveys service that offers a selection of free and paid subscription options Only one survey may be active any time You can also upload PDF versions of surveys to the Overview or Resources section for Participants who do not wish to register with PlaceSpeak LimeSurvey If you would like to use LimeSurvey click on LimeSurvey link and then the green New LimeSurvey button Enter the name of your survey in the survey title box To add questions or edit your survey click on the edit link You will be taken to the LimeSurvey page When you are ready to publish your survey click on Publish and then click on Save For more information on how to develop a survey and enter questions with LimeSurvey please visit the LimeSurvey user manual Survey questions can be open or closed in various formats ean Surveys A em Beer acd of hv a Sep E toa eileen eae Who can participate vee Map Features tumesurvey 7 overview CO Neti Discussions New Surev Gas Events Resources Fluiesurveys a Social Media Polls Participants Widgets Reports APIs Figure 28 LimeSurvey Setup www placespeak com 33 User Guide PlaceSpeak FluidSurveys To use FluidSurveys you will need to set up a separate account on FluidSurveys com This is where you will create your surveys as well The Video Tutorial http youtu be XYxKPQkHayE When you have set up a FluidSurveys accoun
48. ords 5 ip Surveys Discussions Events Logo Resources Social Media 105 px Polls Participants Widgets Reports ape Contact Information Figure 18 Topic Edit Organization Information www placespeak com 23 User Guide PlaceSpeak Contact Information Enter the publicly viewable contact information of someone that can answer questions from participants This point of contact is essential to establishing trust between your organization and your participants so ensure that there is someone available to answer questions about your topic Togo PR 220px X Contact information 105px Who can participate Wa Change Features Overview kens Contact Information survelia Enter the publicly viewable cantact information of someone that can answer questions from Participants Discussions Events Resources Soctal Media Polis First Name jai Participants Title CCornmunicatn Manager Widgets m Reports Phone 1254567890 Mobile APIs Figure 19 Contact Information required field www placespeak com 24 User Guide PlaceSpeak Who Can Participate Administrators can determine the scope of participation for your consultation Topic The options are e Who Can Connect Email stakeholder only list where you can limit the number of participants Topics can be Private if Notification option is not selected when published e Who Can Add Comments Area Residents Only Y N
49. participants connecting with the Topic over time e download as CSV Team Activity Graph Contact Details Who Can Participate Filter Bay Map Tabs 1 Overview a Keywords Surveys Discussions Count Events Resources Soctal Media Polls Participants 2 Widgets r Reports mu I L Figure 45 Activity Graph Participant Metrics The following items are displayed on the Topic Page for public viewing in real time Number of Unique Viewers Number of Connected Participants 9519 Number of Surveys taken can ow Number of Discussion contributions mus www placespeak com 49 User Guide PlaceSpeak API PlaceSpeak Connect The PlaceSpeak Connect API makes it possible for 3rd party websites and white labelled applications to use PlaceSpeak to location verify their users User generated data on 3rd party websites can be dynamically geocoded based on defined polygon areas of interest pepp Log in at www placespeak com Click on Create PlaceSpeak Connect Enter Account Information Go to PSC Admin Page and enter Title and description Redirect URI Map out areas of interest Invite team members to administer PSC account Key and Secret are automatically generated for you 5 Your web manager can now create an OAuth client on your website allowing users to authenticate and location verify users Team PlaceSpeak Connect Contact Information Who can participate a K
50. ports mis Published Poll pada directly to your topic New Poll o uestan Published Poll No poll is current published Closed Polls There are currenty no closed pols Figure 37 Poll Input Previously published polls are displayed Closed Poll Archived polls are listed www placespeak com 42 User Guide PlaceSpeak Polls are displayed on the right hand side of the Topic page Results are calculated immediately Poll What should the AMS do with the Whistler Lodge Continue to operate the Lodge Shut down operations and close the Lodge No Opinion Seeresults v Continue to operate the Lodge Shut down operations and close the Lodge No Opinion Figure 38 Example Poll Poll data can be exported in the Reports section to obtain spatially segregated results In this way it is possible to compare and contrast poll results between different geographical areas Reports See the results Download automated reports about your pubic alscusstons surveys and pots csv k gt Discussions a x x 4 Pols a 4 x e Toronto Casino Consuitation B 4 x www placespeak com 43 User Guide PlaceSpeak There is no limit to the number of participants You can view the names and geographic location of people connected to your topic The following is also available in the new Topic Editor only e Number of Participants e Ability to Order by Name Location Undo all Part
51. r transmitted on or through the PlaceSpeak Service which PlaceSpeak considers necessary or appropriate including without limitation user information IP address and traffic information usage history Proponent Content and Citizen Content PlaceSpeak also reserves the right to report any activity that it suspects violates any law rule or regulation to appropriate law enforcement officials regulators or other appropriate third parties www placespeak com 67 User Guide PlaceSpeak 8 16 You may not assign your subscription to the PlaceSpeak Service and such any assignment by you will be null and void provided however that you may assign your subscription to the PlaceSpeak Service to its successor in interest in connection with the sale of your business as a going concern or in connection with the sale of all or substantially all of your assets 9 GENERAL TERMS 9 1 These Terms of Use will remain in full force and effect while you use the PlaceSpeak Service Those terms that can continue to operate after you stop using the PlaceSpeak Service including without limitation your Content license to PlaceSpeak and the General Terms in this Section will survive after you stop using the PlaceSpeak Service 9 2 You agree to indemnify and hold PlaceSpeak its parents subsidiaries affiliates officers and employees harmless including costs and attorneys fees from any claim or demand made by any third party due to or arising out of
52. rators Moderators can only post edit and delete comments in notice boards and discussion forums Moderators can also block abusive users Administrator and moderator roles can be changed Topic Title Maximum 50 characters ST New Team Member information Wha can pattpate Mop est ae st are Features Keywords pater Administrators Ly Socii Media Ape sini can ed cone and arate n nsoeote tape n otteen rock Parteipants wages Reports oasis s Figure 17 Topic Edit Team www placespeak com 22 User Guide Organization Information Add contact information relevant to the consultation topic Organization Name e Website insert URL e g www toronto ca e Facebook URL e Twitter URL e Logo Image upload jpg gif tif PlaceSpeak To upload a logo click Change beneath the image placeholder In the dialogue box that appears either drag a file from your desktop directly into the blue bar or click the blue bar and then navigate to the correct folder on your computer When the upload is complete select the image and then click OK A cropping box will now appear Drag the corners of the box to crop It will automatically scale your logo to the dimensions that are required Click OK again and you re done To access the Video Tutorial click here http vimeo com 67423284 Organization Informati Team Who can participate Map x Organization Name ese Features Overview Keyw
53. rces Inventory of documents images videos links and other media you want to share with participants Notice Board articipants post their own ideas through text photos and video onto your topic page This is great for user generated content idea generation and contest Features Choose which features participants witt see These wil appear as tabs at the top your topie page Who can participate Map Grave 7 suveus cae Discusstons ae Socal Media Polls Participants Widgets Reports APIs Figure 24 Select Features Each one of the Features selected here is detailed in the sections below www placespeak com 29 User Guide PlaceSpeak Overview The Overview page is the default landing page for your Topic It consists of three elements 1 Key Image 2 Abstract and 3 Description This is the first information seen by Participants Key Image Upload an image that best represents your topic It will feature prominently at the top of your page To upload an image click Change beneath the image placeholder In the dialogue box that appears either drag a file from your desktop directly into the blue bar or click the blue bar and then navigate to the correct folder on your computer When the upload is complete select the image and then click OK A cropping box will now appear Drag the corners of the box to crop It will automatically scale your logo to the dimensions that are required Click
54. riate comments to the Administrator or Moderator www placespeak com 36 User Guide PlaceSpeak Events Post notices of important upcoming events such as public meetings open houses or hearings You can add as many events as you like They will automatically appear in chronological order Ensure you invite key stakeholders and prepare and distribute promotional materials like flyers and postcards at these events Title name of event Date Time Descriptions WYSIWYG editor insert poster art or simple text Undo of Events Post notices of important upcoming events such as public meetings municipal vates or the closing of discussions and palis on your topie page Team Contact Detatts Map iets Title overview Keywords a e Surveys e vanuary2010 gt Discussions nti su Mo Tu We Th Fr sa Resources Soclal Media rer Polis s ao Participants faa ETS wiagets Reports Figure 32 Event Setup Participants can save the event to their calendars including Google iCal and Outlook Participants will access Event information from the upper menu on the Topic Page Overview Discussions Resources Notice Board www placespeak com 37 User Guide PlaceSpeak Notice Board Proponents can choose to activate the Notice Board from the Features Tab The Notice Board is for User generated content Participants can elect to receive updates emails from by following the Notice board The D
55. s Participants Widgets Reports APIs Figure 26 Overview Description required field The Overview Tab will appear on the Participant view as the landing page if selected in the Features Tab Discussions Resources Events Notice Board www placespeak com 31 User Guide PlaceSpeak Keywords Keywords are how participants search for topics Choose your 5 key words carefully from our recommended keywords or create your own The keywords will also appear in the Topic List view Team Keywords o Contact Information Choose up to five keywords that wit increase your visivility in search results Who can participate Map The Recommended Keywords are based on the contents of your tople desertion Features verien HWE current keywords Recommended Keywords Siege Events Taures Cain social Medis Polls Naw kere Participants Widgets be APIS Figure 27 Keyword Input Current Keywords Choose up to five 5 keywords that will increase your visibility in search results Recommended Keywords The Recommended Keywords are based on the contents of your Topic description Recommended keywords are suggested as they have been used in previous topics and are likely to be followed by a number of participants Try to keep keywords from being too broad i e public engagement www placespeak com 32 User Guide PlaceSpeak Surveys PlaceSpeak gives proponents an option of two survey t
56. t and created your survey s click on the FluidSurveys link and enter your API User key and password from FluidSurveys com A list of the surveys associated with your FluidSurveys account will appear To publish a survey click on Publish beside the title of the survey you wish to launch and then click on Save Only one survey may be active at any time Team Surveys o RSET AAR BS ee Te et ec Who can participate uae Z Limesurvey Features Granini Fluidsurveys Keywords ED account Discussions Events API User Key vahat Osp0n764054752H7450726 Resources Password Social Media on as Widgets unt setings page Reports Figure 29 FluidSurveys setup f d i hicalsieeth i Only users within the defined If surveys are restricted to a certain geographical area the survey button cayao tia top are will appear greyed out as such rg SEa Take the survey www placespeak com 34 Discussions User Guide PlaceSpeak Start an open discussion with participants to get a better sense of public opinion This feature will appear under the Discussions tab at the top of your topic page You can add as many discussions threads as you wish Sub themes or threads of discussions can also be created e Title of Discussion e Question uses a WYSIWYG editor you can embed images videos and links in discussion questions PlaceSpeak has published a White Paper on Writing Engaging Discussion Questions http blo
57. through the top level menu on the Topic Page www placespeak com 40 User Guide PlaceSpeak Social Media Leveraging social media is one of the most important tools for sharing and engagement Facebook Enter the URL of the Facebook page you would like to embed Twitter e Follow a Mention using For example PlaceSpeak e Follow a Keyword using For example PlaceSpeak Team pic page s sidebar Contact Information Who can participate ven B Features are url hits itecebaok earvOrangeCountyFlerda Keywords Surveys Discussions zs Events lows Mention using For erample Plate5 pes Resources low 4 Keyword using Far example Place Pos nev raner manear Participants Widgets ocnametorite Fenere Reports orangecon Figure 36 Social Media Integration The Social Media feeds will display in the right hand column of the Topic page www placespeak com 4 Polls User Guide PlaceSpeak Add a poll directly to your topic page s sidebar Simple polls display instant results to Participants New Poll Write a brief concise poll question followed by the response options ie yes or no in the boxes provided then click Publish For polling accuracy once a poll is published it cannot be edited It will be deleted and replaced with any new poll you post E Contact Information Wna can particpate ap overnew Keywords ares events social Medta E Participants widgets Re
58. udiovisual content used to provide the PlaceSpeak Service and the combination of all the elements on the www placespeak com 61 User Guide PlaceSpeak PlaceSpeak Service The PlaceSpeak Service as a whole the computer code of the PlaceSpeak Service the user interface and graphic elements are all copyrighted works of PlaceSpeak Various other aspects of the PlaceSpeak Service may be protected by intellectual property laws including laws of copyright trademark service mark patent and trade secret 3 7 PlaceSpeak owns all right title and interest in and to the PlaceSpeak Service PlaceSpeak reserves all rights to the PlaceSpeak Service that are not expressly granted herein By way of example only and not limitation you do not have the right to modify adapt translate or reverse engineer any portion of the PlaceSpeak Service and you do not have the right to index or aggregate any portion of the PlaceSpeak Service either by hand or by means of a robot spider or other device Nothing in this Agreement will be construed as granting you any property rights in the PlaceSpeak Service or to any invention or any patent copyright trademark or other intellectual property right that has been issued or that may issue based on the PlaceSpeak Service 4 CODE OF CONDUCT 41 PlaceSpeak has the right but not the obligation to remove or block Content from the PlaceSpeak Service that it determines in its sole discretion to be in violation of th
59. uver British Columbia The failure of PlaceSpeak to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision If any provision of these Terms of Use is found to be unenforceable or invalid that provision shall be limited or eliminated to the minimum extent necessary so that these Terms of Use shall otherwise remain in full force and effect and be enforceable 10 Refund Policy All sales are final and refunds are provided only for accidental duplicate orders Refunds will only be made to the credit card through which the original purchase was made An administration fee may apply in such cases to cover processing costs and third party commissions Ordering a software license signifies your acceptance of this Refund Policy Copyright 2014 PlaceSpeak Inc All rights reserved www placespeak com 69

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