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1. This menu is used to transfer the current configuration data to your telephone sys tem After a data backup select the configuration file extension in cfg on your PC Note After loading new configuration data the telephone system will auto matically be restarted When transferring the data to your telephone system all call data records will automatically be deleted Loading WAV file for music on hold It is possible to record an audio file in WAV format and to save it in the telephone sys tem For recording or converting you can use the Sound Recorder of your Windows PC to be found under Start Programmes Accessories Entertainment Sound recorder depending on the version of the Microsoft operating system Set the volume under Modify Audio Properties In case you would like to change the volume later you can use the corresponding function in the Effects Menu After completion of your recording it is recommended to convert it to the following data format PCM 8 kHz 16 bit mono Then you can save the recording and transfer it via the web interface to the telephone system The length of the recording must not ex ceed 90 seconds 64 Menu Settings Note The volume will be determined by the generated wave file You may want to adjust the volume by using the Sound Recorder Note for re cording studios The factory default music in the telephone system has a sound level of 12 dBm Telephone system res
2. First start up First start up This telephone system has been designed as a Plug amp Play device i e after connect ing the terminals connecting the telephone system to the mains supply and switch ing on the power supply the system is ready to use In case you wish to operate the system at a point to point connection please dial 90000090000 from any phone There is a difference between configuring the telephone system e g by an adminis trator and configuring by individual subscribers The administrator defines subscrib ers by assigning call numbers Using this call number or the user s name and a password the subscriber can edit personal settings e g set call forwarding via a browser But only the administrator also defines the extensions for signalling and which external MSNs are available Your telephone system has the following factory default settings the following list is not complete and only gives the settings necessary for configuration e External S configured for Euro ISDN point multipoint and PP connection DSS1 e All calls will be signalled at all subscribers e Only tiptel com 411 811 tiptel comPact 42 82 IP 8 and tiptel 42 Home The internal S is configured for the Euro ISDN multipoint interface Subscribers MSNs 20 21 are preset e The analogue extensions 1 8 are assigned to subscribers 50 57 e All subscribers have international exchange authorisation e Standard exchange connection w
3. Dialling process using special features in the network operator s exchange Interconnection of a maximum of three subscribers to conduct a conference Local Area Network Local network between computers for exchanging data or joint use of drives or printers Least Cost Routing Automatic selection of the network operator offering the cheapest rate Light emitting diodes or indicator lights making it possible to monitor the status of the system or individual terminals Is saved firmly on the card and is distinct across the world It is a unique serial number for a network card Changing between two calls using the key The subscriber on hold hears a hold tone or music Megabits per second Measuring unit for data transfer rate bandwidth e g in networks 133 multipoint interface DTMF MSN Extension Network NT PIN Ping Port Programming tone Protocol 9 Bus interface Server Appendix This type of connection is known as multipoint interface It enables the parallel connection of up to eight terminals to one S bus Dialling process where the dialling information is transmitted via a tone sequence Message switching network Also called multiple subscriber number On a multipoint interface up to 10 random subscriber numbers can be allocated for a basic line The assignment of these MSNs to the terminals must be programmed in the terminals by the user The extension is the physical connect
4. tem her wait for three minutes and the start up your computer The IP address of the telephone system now is 192 168 34 100 Your computer has automatically been assigned with an IP address by your telephone system in this ad dress range Now try again to access the telephone system s web configuration by entering 192 168 34 100 in the web browser s address bar If you still do not see the window asking you for username and password please check your computer s network settings Follow the instructions below depending on your operating system used Note Here you will find instructions for the operating systems Windows 7 and Windows XP With other operating systems settings may slightly differ ent Necessary settings in your web browser all operating systems In case on your PC internet access has already been configured first one setting in your web browser will have to be reset In Internet Explorer please click on Tools then on Internet Options and finally on Connections Then check the box Never dial connection With any other browsers please use the equivalent settings if available same as the procedure described above It is important that the browser is configured in such a way that it does not automatically dial a standard connecting by itself when starting 34 Configuration access 219 General Security Privacy Content Connections programs Advanced ES To set up an Inte
5. For call number 090000000 tariff zone B is specified Timecontrol The time control permits the provider assignment to be switched in a time controlled manner First select the desired tariff zone Subsequently you can assign a provider for the individual days and times If you do not want to preset a provider for the se lected tariff zone you simply select the default provider Public holidays You can enter up to 30 holidays here These days are handled in the time control as Sundays Enter the days in the format dd mm e g 31 12 61 Menu Settings Note The sub menu Public holidays is identical between day night and LCR Data will have to be entered only once Configuration examples Example 1 You want to call in Germany with Arcor but when calling Munich you want to use your standard provider Under Provider define Arcor provider name provider prefix 01070 Define two zones e Germany with the call number 0 e Munich with the call number 089 Select Germany as the tariff zone under Timer control Enter Arcor as the provider under time control for weekdays Saturdays and Sun days holidays Select Munich as the tariff zone under Timer control Enter the value default everywhere Example 2 You have already programmed your LCR with your preferred providers but you also want to have the option of manually selecting another provider using call by call pre fixes Under Zon
6. Ports If the CD external function is activated the call forwarding is carried out directly by the external line The disadvantages described above no longer occur However this service must be enabled Note This service is not supported by every telephony network provider When more than one subscriber is being addressed external CD will not be carried out In this case call deflection is being carried out via the second voice channel B channel This makes sure that despite a call deflection is carried out all other extensions will continue ringing Basic number only point to point connection For a point to point connection it is additionally necessary to enter the basic number of the telephone system Enter the extension numbers for the point to point connec tion in the enter MSN DDI menu With this telephone system DDIs must not be identical with the internal phone num bers extension numbers You can however programme it this way Operator In this menu you can select one subscriber for the switchboard function The follow ing calls will be routed to this subscriber e calls for a DDI MSN which has been assigned to no internal subscriber e calls for an unknown DDI e calls for this subscriber Entry of MSN DDI In this menu you enter the corresponding MSNs for each external S connection In case of a multipoint interface you are provided with up to 10 phone numbers MSNs for each S connection For a poi
7. The activated profiles are available for selection on the corresponding configuration pages Switching between profiles either takes place using the system buttons on the system telephone through the web interface or the time control Activated profile Here you can activate the desired profile Timecontrol Here you can activate the time controlled switching of profiles Day Night switching web configuration Here you can set the authorisation to select a profile over the web For this select the desired subscriber After dialling using the subscriber access data the subscriber is available on the relevant menu 59 Menu Settings Timecontrol Using the time control you can switch between the various profiles for day night switching Manual switching is retained until the next time for switching You can enter up to six switching times for each day of the week At the switching time the selected profile is activated for day night switching Public holidays You can enter up to 30 holidays here These days are treated in the time control as Sundays Note The sub menu Public holidays is identical between day night and LCR Data will have to be entered only once LCR Note This menu is only available when it has been enabled in the Settings menu LCR least cost routing means that the telephone system selects the cheapest pro vider depending on the time and call destination prefix and dials the
8. The assigned subscribers are marked accordingly Here you can also change the call distribution You must activate or deactivate the desired subscribers with the mouse while holding down the Ctrl button Note This menu not only gives you a quick overview it also allows you to change the call distribution for several subscribers in a comfortable way Settings performed here can also be found in the subscriber set tings in the following menu item Under that menu item performed set tings can again be found under this menu Those settings are redun dant Subscriber Sub menu Administrator Here you can configure the individual subscribers The administrator settings listed as follows however cannot be changed by the individual subscriber Your telephone system can manage up to 48 subscribers Each subscriber can be assigned to one or several extensions If you wish to save changes to a subscriber s settings click on OK Save If you wish to save modified settings under a new sub Scriber s name click Create When clicking Reset the last modifications are not stored Here you can choose a subscriber in order to change the settings The selection is always a combination of the internal number and name If you want to create a new subscriber you have to select New subscriber Copying a subscriber Existing subscribers can easily be copied To do this select the corresponding subscriber you want to copy Modify the
9. Using the information system with 10 separate numbers of any length the caller him self decides which information he wishes to hear by pressing a number on his tone enabled MFV telephone Each company that wishes to give its customers various 102 Menu Subscriber longer items of information over the phone travel agent weekly discounts manufac turer s product information line can use the information system function so that its staff do not have to constantly give the same standard information Remark To avoid pending calls the pabx disconnects incomming external calls via analogue ports automatically after ten minutes in some cases e g in idle state or if the called target does not pick up the phone A longer information message will be played one time anyway IS selection There are multiple instances of the information system Here you can select the in formation system you wish to configure This gives you the option of entering an in formation system for several external MSNs In the same way you can change the call distribution via the day night switch in order to receive different information systems at a particular external MSN depending on the time of day Maximum memory for OGM Your voicemail system has a recording capacity between 3 and up to 15 hours for announcements and messages The desired capacity for announcements should be assigned to the function information system here Memory assignment The fr
10. You search for a name in the telephone book by clicking the Search button If you enter only the phone number the record for that phone number will be searched By clicking the Delete button selected entries will be deleted Clicking the button Transfer will have selected entries transferred to the speed dial directory Phonebook control The telephone book may be controlled via an ISDN or TIPTEL system telephone In order to be able to display it your telephone must support Display info while in the dial state In that dial state selection is carried out via the number keys of the tele phone The buttons have the following functions e Open telephone book Dial 7 e Search for entry Enter letters via the number buttons e Delete letters O button e Insert letters 6 button e Switch between searching and scrolling Press 1 button e Scrolling or O button e Start dialling Press O button Note With tiptel 82 83 system telephone it is also possible to use the cursor keys to control the telephone book System telephone tiptel 85 system support menu guided control of the telephone book Service In the upper right corner on your screen you will find the tab Service By clicking this tab you will see a sub menu which provides you with administration settings for the telephone book 52 Menu Settings Save phonebook The phonebook may be saved here in CSV format You may import these data to Out look Express by usi
11. support service identification Refer to S interface Domain Name Server IP addresses are translated into names using a DNS Dynamic IP address IP address that is assigned by an Internet provider that is only valid for the dial in period When dialling in again a new altered IP address is usually assigned 132 Single person operation Busy on busy Terminal Hold http Internal traffic IP address ISDN Keypad Conference LAN LCR LED MAC address Switching between lines Mbps Appendix Mode for operating the telephone system in which incoming external calls receive a busy tone as soon as an extension is occupied General term for a device connected to the telephone system This can be a telephone fax machine modem PC card etc Connection state whereby there is no voice connection Required for features such as Inquiry call Hypertext Mark up Transport Protocol Describes the method by which WWW pages are transmitted over the network Communication connection between two telephone system subscribers Internal connections are toll free Internet Protocol TCP IP Transmission on Control Protocol Internet Protocol for Internet data communication IP stands for Internet Protocol An IP address contains four numbers separated by dots and is used to identify an individual distinct host computer in the Internet Example 192 34 45 8 ISDN stands for Integrated Services Digital Network
12. 28322 7 51 Analog51 T 9321 BV1 52 Analog52 F 9331 181 Label facultative 53 Analog53 T 20 ISDN20 ey IV 54 Analog54 F 21 ISDN21 ax 55 Analog55 88 Zentrale Callmanager 56 Analog56 I 10 1234567890123456789a F 57 Analog57 128888 M 50 Analog50 O 9311 AZ1 M 51 Analog51 C 9321 BV1 ae 52 Analog52 O 9331 181 Label facultative 53 Analog53 V 20 ISDN20 Zentrale I 54 Analog54 F 21 ISDN21 55 Analog55 T 88 Zentrale Callmanager 56 Analog56 Here you enter the number of the first ISDN connection You can enter up to tele phone numbers The number s have to be entered without area code To each telephone number you can optionally also assign a designation This is only for your orientation On the right hand side you select the extension s which should ring when the indi vidual telephone number s are being called To each programmed telephone number you must at least enter one internal exten sions as target an Each telephone number may only be entered once In case you also set the second S port to external in the next step you will be asked for the telephone numbers and the call distribution for the second ISDN access 43 The configuration wizard External telephone numbers an call distribution for the analogue exchange office ports This menu is only available when the analogue exchange office module has been installed External tel numbe
13. Action Pressing the key activates the hands free mode and the call is picked up from the voicemail box The hands free mode is not automatically activated when the handset is lifted LED off 2 idle state Action Pressing the key activates the hands free mode and the voicemail 90 Menu Subscriber box is called The hands free mode is not automatically activated when the handset is lifted e LED flashing gt an incoming call for the voicemail box Action Pressing the key activates the hands free mode and the incom ing call is picked up The hands free mode is not automatically activated when the handset is lifted Voicemail box status warning You can set a display to notify you when your voicemail box is full e LED off gt All incoming messages in the voicemail box are deleted voicemail box empty Action Pressing the key activates the hands free mode and your voicemail box is called The hands free mode is not automatically activated when the handset is lifted Now parameters in your voicemail box can be pro grammed For information on the functions available in your voicemail sys tem please refer to the Remote query chapter in the corresponding User s Manual e LED on gt messages already played back are available in the voicemail box Action Pressing the key activates the hands free mode and your voicemail box is called The hands free mode is not automatically activated when the handset is lifted It is now
14. Call data Setting of country D vi DE Single person operation Of bal Jay Night switching Call holding external or ig f lu Fertig 4 Use the administrator link in order to get to the administrator settings The above screenshot displays the start window after logging in to the telephone sys tem and clicking the administrator tab Note The configuration includes comprehensive online help After clicking a coloured heading a pop up window appears displaying the help text for this topic 46 Main Configuration Interface The configuration pages are marked by headlines shown as tabs in the horizontal menu selection top of the screen and by web links in the vertical menu selection at the left edge of the screen For each tab you will see a number of different sub items at the left edge of the screen It is recommended after selecting the first menu item Settings to go through the menu items displayed on the left edge of the screen from top to bottom You should then proceed with the second tab the third tab and so on 1 2 3 4 e a a a a b b b b C C C C By doing so you will scroll through all necessary settings and steps in the intended order And there is need to jump back and forth from one menu to the other The fol lowing chapters also follow the rule given above 47 Menu Settings Menu Settings This defines the main settings for the telephone system Settings This
15. In case you do neither have an analogue nor an ISDN connection and you wish to telephone exclusively over the internet VolP a certain con figuration of your telephones system is necessary With factory default settings of the telephone system all telephones will ring with all telephone numbers and for external calls a O zero must be dialled before the exter nal telephone number This can be changed in the telephone system s configuration 30 Configuration access Configuration access Configuration of the telephone system is done via a web browser There is no need for any other software Most users have an internet access via a router with computers connected to that router to which also the telephone system was connected A router usually has a DHCP server integrated which assigns correct IP addresses to all connected devices The telephone system acts a as a DHCP client and obtains at the start form the DHCP server of the telephone system automatically a correct IP address So there is access to the telephone system s configuration without the need of any modification of the computer s or the telephone system s configuration In case there is no DHCP server within your network the IP address of the telephone system must be set matching the IP address range of the network This can be done via a connected telephone If there is no network the telephone system can also be connected directly to the LAN port of your computer The
16. an incoming call for this MSN DDI Action Pressing the key activates the hands free mode and the incoming call is picked up The hands free mode is not automatically activated when the handset is lifted Internal destination The subscriber s phone number internal destination number has to be entered here The status is indicated by the LED as follows Note LED on gt the subscriber is holding a telephone call Action Pressing the key activates the hands free mode and the other sub scriber s call is picked up condition a call pick up is allowed according to the other subscriber s settings pick up parameter answering machine The hands free mode is not automatically activated when the handset is lifted LED off gt idle state Action Pressing the key activates the hands free mode and the other sub scriber is called The hands free mode is not automatically activated when the handset is lifted LED flashing gt an incoming call for this subscriber Action Pressing the key activates the hands free mode and the incoming call is picked up pick up parameter on The hands free mode is not auto matically activated when the handset is lifted If the same subscriber receives a second call during an active conver sation LED on this status is indicated by a flashing LED This means that the second incoming call waiting call can be picked up Speed dialling key It is possible to enter any destination number here This
17. auto matically take incoming calls and verifies whether this call is a fax message or a voice call With a voice call the telephone system will let the telephones ring which where configured by you in the additional settings for an analogue exchange office If the call is a fax message the telephone system will not let the telephones ring configured by you but instead it will let the fax machine ring connected to the extension config ured here 42 The configuration wizard External telephone numbers an call distribution for the S ports This dialogue is only available when at least one of the two S ports has been set to external e for connection to the NTBA of an ISDN connection External tel numbers for S0 port 1 main board Enter the phone numbers of your exchange access here Usually the phone number will have to be entered without area code Then by selecting among preset subscribers you may define which subscriber may be reached under which external phone number You have entered e g phone number 4280 and selected subscribers 50 and 51 On a call for this number internal analogue port 1 assigned to subscriber 50 as well as the internal analogue port 2 assigned to subscriber 51 will ring The internal phone numbers however are 50 for subscriber 50 respectively 51 for subscriber 51 Select Own MSN S0 port 1 main board Internal ports 10 1234567890123456789a T 57 Analog57 homm 50 Analog50 F 9311 AZ1
18. by the certification according to DIN EN ISO 9001 If however problems occur or you have questions on operating the device please contact your local dealer Guarantee Please contact your local dealer or importer for details of guarantee for non EC coun tries Within the European Community the following guarantee regulation applies Your contact for services arising from guarantee obligations is the authorised dealer where you bought the device Tiptel com GmbH will grant a guarantee of 2 years from the date of handover for the material and for the manufacturing of the telecommunications terminal unit Initially the purchaser shall have only the right of subsequent performance Subse quent performance entails either repair or the supply of an alternative product Ex changed devices or parts shall become the property of the authorised dealer If the subsequent performance fails the purchaser can either demand a reduction in the purchase price or withdraw from the contract The purchaser shall notify the dealer immediately of any defects found Proof of the guarantee entitlement shall be furnished by standard proof of purchase receipt or invoice The guarantee entitlement shall expire if the purchaser or an unauthorised third party interferes with the device Damage caused by inappropriate handling operation storage or by force majeure or other external influences shall not be covered by the guarantee The guarantee shall
19. call number again as a reminder Without remote access depending on the setting your answering machine makes one two or no reminders After ending all un successful messaging attempts the answering machine stops forwarding temporarily until a new message is recorded The following settings are relevant for this function e Target call number 96 Menu Subscriber e Repeating the OGMs e Message collection e Number of reminders e Reminder time Target call number You enter the number of the messaging here The target call number can be up to 40 digits in length and must contain the outside line and area code for external destina tions Repeating the OGMs The frequency for stipulating the message forwarding OGM is stipulated here You can enter a number between 1 and 8 Number of recordings message collection You stipulate here whether the answering machine should forward the messages af ter 1 2 3 4 or 5 messages Number of reminders Enter the number of reminders here Entries 0 1 or 2 are possible Reminder time You enter the necessary parameters here An entry between 5 and 60 minutes is possible Set up service Your telephone system provides the following services Remote configuration e Dial in configuring the telephone system via ISDN internal or external These services are accessed via virtual extensions Please note The phone number 99 is pre set and cannot be modified Configuration Similar t
20. caller is informed of the automatically generated position number Press the 0 button to go back to the welcome message Note The announcement of the queue position can be deactivated Enter targets You state here the target that is to be connected for each number button Allocation for incoming external calls Here you can set via which external MSNs or DDIs the subscriber can be called Simply select the desired MSNs in the displayed table Greeting and transfer The greeting and transfer function transfers the caller directly to the connection tar get During the signal the caller hears the welcome message If the target is engaged the caller is played the position message until they are connected Remark To avoid pending calls the pabx disconnects incomming external calls via analogue ports automatically after one minute in some cases e g in idle state or if the called target does not pick up the phone Settings WT selection The greeting and transfer can be entered in several ways This gives you the option of entering a greeting and transfer for several external MSNs Greeting and transfer function The selected greeting and transfer is activated via this button Select language The position is announced in the holding loop depending on the position You stipu late the language for the position here Maximum memory for OGM Your voicemail system has a recording capacity between 3 and up to 15 hours for announceme
21. care o 138 O Operating the telephone system 11 Opera 2 emt tte 68 Outgoing MSN ou eects 127 Outgoing telephone number 84 Outside line 126 140 P Packaging materials 137 Password oiii 48 80 84 Pick Upata ttes 84 PIN i Reit 82 87 Power failure e 12 PPP data service sssss 97 printout of configuration data 64 Product package sseess 10 A an aniyan 63 Protocol trace ieun ie idend 63 R record MOH serere 64 Recordings eor rr rtis 91 Rejection location ooo 78 Remote dial in 92 Remote service sssssss 111 Removing the cabinet cover 17 Reset the telephone system 108 A whan steceleoutieg ets 65 Room monitoring cocino 87 S So DU Siani i a 22 Os POMS snn anaiai 24 Select group subscribers 78 A deve pendentes 136 SetliligS aede en ub ade 46 single person operation 49 SMS stehe nio 98 Software version o n 64 Special numbers ssssssss 57 A tette og 51 Startup secet bte telo 16 status inquiry CFI cece 69 Status Network settings 105 Status LEDS aeiee 109 Subscriber 76 83 GI68l8 s oed teet 79 Subscriber name s 80 Subscriber selection 79 Subscriber selection 86 System telephone cnica 85 T TAE wall outlets cee 26 Team signallin
22. destination number will be dialled when the function key is pressed Call forwarding unconditional Enter the call number of the forwarding destination internal or external here By pressing the function key direct call forwarding to the indicated subscriber is activat ed for your system telephone Incoming calls are no longer signalled on your tele phone The status is indicated by the LED as follows LED on gt call forwarding is active LED off gt call forwarding is not active 88 Menu Subscriber Call forwarding no response Enter the call number of the forwarding destination internal or external here When the function key is pressed your system telephone will engage a delayed forwarding for the specified subscriber The telephone rings for 15 seconds pre set parameter time can be set according to individual requirements before the incoming call is for warded to the programmed destination number The status is indicated by the LED as follows e LED on gt call forwarding is active e LED off gt call forwarding is not active Call forwarding busy Enter the call number of the forwarding destination internal or external here When the function key is pressed your system telephone engages forwarding if the speci fied subscriber is busy The status is indicated by the LED as follows e LED on gt call forwarding is active e LED off gt call forwarding is not active Call forwarding delayed amp busy
23. displays the relevant status of your voicemail box LED on gt your voicemail box is active If the subscriber is busy or does not accept the call within 15 seconds your voicemail box answers the call Action Pressing the key switches the voicemail box off All incoming calls are exclusively signalled on the subscriber s phone LED off gt your voicemail box is not active All incoming calls are exclusively signalled on the subscriber s phone Action Pressing the key activates the voicemail box If the subscriber then is busy or does not accept the call within 15 seconds the call is accepted by the voicemail box LED flashing gt new incoming messages available in the voicemail box Action Pressing the key activates the hands free mode and your voicemail box is called Refer to the Remote query chapter in the appropriate User s Manual for information on the functions of your voicemail system that are available now The hands free mode is not automatically activated when the handset is lifted Note If there are new incoming messages in the voicemail box it cannot be switched off This ensures that messages are always heard In addition the voicemail box may receive other calls during the query sub scriber is finally busy Voicemail box pick up The pick up option for the subscriber s voicemail box is activated here The status is indicated by the LED as follows LED on gt the voicemail box has accepted an incoming call
24. following safety measure therefore have been taken 117 Technical notes for analogue FXO lines AS and GT The forwarding target will receive the ring for max 90 seconds After time out there will be two more attempts If an analogue extension is permanently busy the time out will be reduced from 90 seconds to some 2 seconds IS The basic announcement will be played back 10 times at most A selected an nouncement will be played back 7 times at most Function reject waiting party A rejected waiting party will not receive any busy signal This service is only being supported in ISDN networks Sending one s own number CLIP The setting CLIP in the extension menu is ineffective for outgoing analogue calls Even though it is possible to pre dial 31 before every outgoing call case by case suppression of sending the caller ID e g by using a corresponding dialling rule with LCR but this code is not necessarily being accepted by the public switchboard Pick up of an external line With an activated fax switch this function is not available with incoming calls via an analogue external line Extensions ringing after the detection however can still be picked Assignment for outgoing external calls The telephone system cannot detect whether FXO lines are being connected to both analogue ports In case only one external line has been connected setting in any order in the assignment for outgoing external calls may re
25. left cursor key and select the option keypad enter the code and confirm the 57 Menu Settings entry tiptel 85 system support a menu guided operation and also supports a list with project codes cost centres Example for a three digit cost centre with the target phone number 90000900000 000000000000000000 Note This function can be used very comfortably with computer integrated telephony Use of project codes cost centres is supported by a huge number of CTI applications Call analysis software Remote access to call data The telephone system provides a special file to enable you to regularly query the call data This file is protected by its own password that you can configure here The que ry is usually made at hostname charges charges txt Hostname is e g 192 168 34 100 factory default The call analysis software MicroBX supports this format and can read these data automatically Charge printer server Your telephone system also has the option of sending charge data directly You can send these data to the network charge server Charge server This setting supports the TeKoWIN charge analysis software Enter the IP address for the PC that runs the TeKoWIN software The TeKoWIN application on the PC is ad dressed via the stated port Day night switching Note This menu is only available when it has been enabled in the Settings menu Your telephone system has a convenient day night switching f
26. lines Technical notes for analogue FXO lines An FXO connection offered by a network provider does not comprise the same scope of features as an ISDN connection When using an analogue FXO line of the 2FXO module following special cases have to be taken into account An analogue FXO connection is mainly limited to detecting a number of audio signals ringing signal busy signal DTMF or messages It is in the nature of these signals that they cannot be that well defined as protocol messages of the ISDN network That s why within the telephone system some safety measures have been taken to ensure distinct functions Function call back call through If you try to call a busy extension after successful set up of an external connection you will not hear the internal dialling signal of the telephone system fall back The connection will be terminated With the function with call back the caller has to terminate the initial call immediately The telephone system cannot disconnect the caller automatically such as with ISDN When dialling in with call through by using an FXO line you will not hear any dialling signal AS and IS With AS and IS FTMF detection is limited to the options of an analogue FXO line For better detection we recommend not too loud announcements or intentional pauses at times where pressing of a key is expected Three party conference When a conference is in progress a busy signal detection is not possible This det
27. name of the subscriber the internal phone number and other parameters settings Using the Create button the subscriber is now copied and created 79 Menu Subscriber Note Name as well as the internal phone number may only be assigned once Modifying a subscriber From the subscriber selection options determine the subscriber you want to modify Modify the desired settings The modified parameters are stored by pressing the Save button Subscriber Name Enter the subscriber s name here Phone number The telephone system manages internal phone numbers consisting of 1 to 20 digits each lt is recommended to standardise the number of digits for internal phone num bers For a point to point interface the DDI should be the same as the internal phone number subscriber Example Main number 428 internal number 12 gt Number for subscriber 12 42812 Brief description For documentation purposes you can enter a brief description here e g the room number Password After accessing one subscriber s configuration menu you have to enter a user name subscriber name and a password Enter the desired password here You may want to inform the individual subscribers on their passwords in order to grant them access to their individual settings Authorisations Exchange authorisation Individual exchange authorisation can be assigned to each subscriber for outgoing calls The following authorisation levels
28. not cover any consumable material e g batteries or defects that only slightly impair the value or the usability of the device Claims for damage caused by transport shall be asserted to the delivery company 136 Appendix Notes on settlement Repairs can only be conducted by the Tiptel Service A warranty repair does not prolong the warranty period neither for the replaced parts nor for the device This guarantee is not transferable and shall expire if the device is sold on to another party It shall also expire if the device is interfered with by third parties or if the serial num ber on the device has been removed or made illegible There is a guarantee seal on the device Please do not damage or remove this seal because otherwise your guarantee will expire The General Terms and Conditions of Tiptel com GmbH which are part of the contract for a dealer shall also apply In the event of a complaint the defective product shall be sent to the relevant Tiptel subsidiary the importer or dealer along with a description of the defect and the proof of purchase CE sign This device is approved for the connection and use within the public telephone networks in all EC countries according to the European Requirements Due to technical deviations in individual countries we cannot grant an unlimited guarantee for the successful operation at all types of telephone accesses Tiptel com GmbH hereby declares that the device complies w
29. telephone system has an integrated DHCP server which assigns the computer automatically with correct IP settings If there is no network and the computer does not have any network adapter as alter native configuration is also possible by using an ISDN connection in order to be able to do so the computer must comprise an ISDN adapter card or via a serial interface in order to be able to do so the computer must comprise a serial port Due to the low speed network configuration should be preferred To access the configuration via network LAN you must know the telephone system s IP address Identification of the IP address This chapter only applies if the telephone system is connected to the network via a router or a switch and the network comprises a DHCP server usually in the router With all internet routers this is the factory default setting When starting up the telephone system it has been assigned with an IP address from the network s DHCP server Enter at one or the telephones connected to the telephone system the digits 00000 and pick up the handset As an acknowledge signal of a valid string the telephone system will answer with a positive prompt TaTaa Hang up the handset after that prompt 31 Configuration access Some 10 seconds later the telephone system will call the telephone and show you the IP address on the telephone s display It should be an IP address from the ad dress range of your network Write down
30. terminal bar of your telephone system So for each extension you will need two wires of the ca ble Since there are telephone or network installation cables available with 4 8 12 and 20 wired you can also use one cable for a number of extensions o Oo o G BD At the TAE outlet both wires will be connected to pins 1 and 2 of a screwing terminal bar at the top of an NFN outlet 26 Connecting the telephone system With an NFF outlet the first extension will be connected to pins 1 and 2 at the top screwing terminal bar using the left hand side N coded and the centre F coded jack and the second extension will be connected to pins 1 and 2 of the lower screwing terminal bar using the right hand F coded jack Note In other countries instead of TAE type outlets other standards are being used for wall outlets Connection by using network installation cable In case there is a network infrastructure with patch panel and network outlets close to the telephone system you can also use this wiring for connecting analogue tele phones Connect the RJ 11 jack of your telephone system to the patch panel and connect the analogue telephone to the network outlet in the corresponding room For both instal lations you need a cable with a 4 pin RJ 11 plug at one end and an 8 pin RJ 45 plug at the other end Your specialist dealer will provide you with such cables To integrate extension 5 8 in you patch panel wiring below the telephone syste
31. the PPP data service for an external MSN and use a dial in connection with the settings indicated in the PPP data service menu After connection setup you can configure the telephone system as usual via the web browser The subscriber authorisation for dialling in by remote data transmission is set here The dialling in process is then realised via the MSN which has been assigned in the set up service menu To prevent unauthorised access the dialling in process is se cured by the user name and the password of the individual subscribers Additional limitations can also be activated here Dialling in control To increase the system security even more it is possible to activate the dialling in control in this menu The telephone system now additionally verifies whether the CLIP information transferred corresponds to the data entered under phone number 1 5 Note Please consider the lower speed 64 kbps of an ISDN connection Transferring large data volumes can take quite some time Voice box With the optional voicemail system you have the facility for setting up a voice box for each subscriber Note A tiptel VCM modul must be installed to see this menu Activate voice box for an user Subscriber You can set up a voice box for each subscriber in your telephone system Select the subscriber you wish to set up a voice box for here 92 Menu Subscriber Voice box function Activate the voice box for the selected subs
32. the list the caller receives the Subscriber busy signal or is transferred to the rejection location e Load dependent This option means the subscriber who has the lowest total call time receives the call If this subscriber is busy the next subscriber on the list is called The function is reset when a group subscriber logs in If no other subscrib ers are available in the list the caller receives the subscriber busy signal or is transferred to the rejection location Central phone Assign the rejection location for the group here In case you want to reject to an in stalled tiptel VCM Module just install a pseudo subscriber and enable his answering machine with a very short delay Of course you can also reject to an existing sub scriber with activated answering machine Select group member Select the individual group subscribers here For dynamic groups you can also specify the current status of the group subscribers But please beware of the fact that this is subject to change as group members are allowed to log on off themselves Allocation for incoming external calls Here you can set via which external MSNs or DDIs the group can be called 78 Menu Subscriber Call distribution You specify the call distribution when creating a subscriber under incoming external call assignment This indicates which subscriber is assigned to a particular external call number MSN DDI All subscribers are listed for each call number
33. the string 90000000000000000000000000 After dialling that string and picking up the handset the telephone system would send a positive prompt TaTaa Then hang up the handset For verifying the IP address please dial 900090 at any telephone with a display Factory default settings is a class C network with the subnet mask 255 255 255 0 If needed you can change this by dialling SOOWBOOOOOO xxx xxxO xxxO xxxO With 900000 you can query the subnet mask Configuration access then can be achieved via the IP address set this way Note After changing the IP address the telephone system s DHCP server still is active If needed you can deactivate it via the web configuration 32 Configuration access Direct connection to a computer If you do not have a network you can also connect the telephone system directly to a computer which has a network adapter integrated In this case connect the LAN port of the telephone system with the LAN port of your computer by using the attached network cable After that power up the telephone system her wait for three minutes and then start up your computer The telephone system s IP address now is 192 168 34 100 Your computer has auto matically been assigned with an IP address in this network range by your telephone system Web configuration access Now start your web browser and enter the IP address of your telephone system in the address bar So not use www In the picture below the telephone
34. the telephone system Each telephone should ring Note With the analogue extensions telephone numbers 50 58 are factory programmed At the second S port for ISDN or system telephones this is 20 and 21 In case you have set the first S port to internal before us ing any telephones at this port a configuration in the telephone system is needed If an ISDN or system telephone does not ring but you get a dial tone when picking up the handset you have not programmed the internal telephone number to the tele phone which is valid for the corresponding S port of the telephone system When this test was successful at the connected telephones please dial a O zero fol lowed by an external telephone number A connection will be set up to the dialled subscriber If external connections do work from analogue terminal devices but do not work from ISDN or system telephones and after dialling the first digit of the exter nal telephone number a busy signal you have not programmed the internal tele phone number to the telephone which is valid for the corresponding S port of the telephone system 29 Connecting the telephone system Note The first S port of the telephone system is factory default set to ISDN point to multipoint connection If you have an ISDN point to point con nection at a connected telephone you must dial the digits 0000000000 to set the port to point to point connection Only af ter doing so external calls are possible
35. wall outlet and all tel ecommunication cables must be disconnected 00000 FXO lines external analogue lines may not be connected to the public telephone network in the following countries Finland Norway and Sweden n External analogue lines may only be connected to TNV circuits with a maximum source voltage of 60 V Installations must be carried out by persons having the appropriate technical training and experience necessary to be aware of the hazards to which they are exposed in performing a task and of measures to minimise the danger to themselves or other persons Applicable regulations in accordance with IEC60950 and IEC60364 have to be ob served Equipment with connection to AC supply circuits may lead to an accumulation of con tact currents at the telephone system The service personnel must make sure that the touch current leakage current at no time will exceed 3 5 mA n Devices with protective earth plugs safety plugs may only be connected to wall out lets with protective earth contact Before opening the cabinet the system must be disconnected from mains remove power cord and from any telecommunication cables Power supplies may only be used if approved by the manufacturer 10 Notes Notes We reserve the right to make changes to this User s Manual or the hardware de scribed at any time and without prior notice The current version of the User s Manual is also available as a pdf file on the Intern
36. you want the call filter only to verify callers who are calling this particular phone number MSN DDI of your tele phone system 53 Menu Settings Exception phone numbers MSNs DDIs of the telephone system Only enabled in case you selected All first You may define up to 3 phone numbers MSNs DDIs of your telephone system as exception not to be verified by the call filter Filter criteria e Caller without number Call is being received without a phone number transferred e Caller without number except 3 1 kHz audio Call is being received with out a phone number transferred Caller with identification 3 1 kHz e g origin from the analogue telephone network will not be filtered e Number suppressed Call with identification Restricted e Caller s number Here you may enter up to 10 phone numbers the filter function shall apply to e Area code of caller Here you may enter up to 10 area codes the filter func tion shall apply to Remark The filter can only work orderly if your telecom provider supports the needed features Caller s number Enabled only in case you selected Callers phone number first Here you may enter up to 10 caller s phone numbers the filter function shall apply to Area code of caller Enabled only in case you selected Caller s area code first Here you may enter up to 10 area codes the filter function shall apply to Priority Call filters with priority 1 hav
37. Authorisations ssssssssssss 80 B Basic NUDE uie 68 Blocked phone numbers 56 B sy on BUSY siete cione Rene 49 c Call analysis software 58 Gall Back teeceke edere rers 83 Caldas mee m tag 57 Call distribution 43 77 79 Call forwarding sss 81 85 unconditional sssssse 85 Call forwarding external 69 Call holding external 49 Call Manager s 99 Call ri rmbet erdt 77 80 82 Gall Back ERE Ade reris 98 GAll ThREOUGED sete 98 call through call back 82 QD extertiala cer Rt 67 CES adds 137 Sid CC 85 CEN Sette tetra 85 BU iste cota Tett 85 Changing the IP address 32 Charge account 85 Charge Uniti erre feit rite 48 Command summary analogue terminals 125 Command summary 139 getieral isdeslosdtocedt entere 122 Configuration Settings rettet tn 46 Configuration ISDN ACCESS nens 67 Configuration subscribe orte aes 76 Configuration Network teca Atome 105 Configuration file 63 Configure network settings 105 Copying a subscriber 79 country code ire 49 Country setting 40 D Data Services 97 Date tirne eds 63 Day Night profile 77 Day night switching ssse 58 DAG P tia n
38. CP server 106 Menu Network Enable DHCP Under DHCP IP Base address please enter the first IP address to be assigned Click Save when you finished all settings Note In case there are clients in your network having fixed IP addresses the se addresses must not be part of the address range of the DHCP server Logged on DHCP Clients Here you can see which computers already have been assigned with an IP address You can also see the network name and the MAC address of those computers STUN server WAN Setting the type of WAN interface Here you set whether your DSL router works with a dynamic or static external WAN IP address You will find the correct setting in the settings or status page of your DSL router If you do not find any clues here perform this simple test If the WAN IP address of your DSL router changes each time you switch it on the device works with dynami cally assigned WAN IP addresses The factory default of the device is configured to use dynamic WAN IP addresses STUN server operation with dynamic WAN IP address A STUN server is used to determine the external WAN IP address of the DSL router while accounting for an existing firewall The WAN IP address is required for the communication with the SIP providers The WAN IP address is displayed in the status window on the network page Choose the preferred and alternative STUN server The STUN servers in the listing come from the ex facto
39. DTMF enabled telephone You can access remote control mode under the fol lowing conditions e You call from an external location and the outgoing MSN of your telephone is identical to the QRC number on your answering machine e You have activated the remote access via 930 function An internal call on 930 goes directly to the remote access The answering machine is selected by the 94 Menu Subscriber caller s outgoing MSN subscriber 50 calls the 930 gt subscriber 50 s answer ing machine moves to remote access e n configuration you have activated the remote access and entered a remote ac cess code After a call you can now enter the remote access code during the OGM to enter remote access mode QRC Quick Remote Control The QRC quick remote access number allows you to carry out remote access ex ternally without entering the remote access code For example if you have entered your mobile phone number and call the answering machine from your mobile you are recognized as being authorized for remote access and can start up remote access without entering the remote access code lt is not possible to enter an internal sub scriber call number You can use the remote access via 930 function to remotely control your answering machine internally Remote control using 930 You can activate a simple remote access to your answering machine here After acti vation and calling 930 you can directly enter remote access for your an
40. ISDN Kabel oder 21 Notes ISDN terminal devices in order to operate a corresponding internal tel ephone number For this the desired and in the telephone system con figured extension number has to programmed as MSN in your tele phone as factory default for the internal S port extensions 20 and 21 have been pre configured For programming MSNs to the telephone please read the telephone s User s Manual At one S you can operate up to eight ISDN telephones up to two ISDN phones without external power supply may be used It is recommended to use only two tele phones since at each S bus there are only two channels lines available at any one time This means that only two devices are able to telephone at the same time If you wish to connect more than one ISDN telephone you can use an ISDN switch or install an S bus with corresponding cable Note At each S port you can only operate one single system telephone 20 Connecting the telephone system Connecting several ISDN telephones by using an ISDN switch ISDN S buses of the telephone systems are installed as jacks for a RJ 45 western connector At the internal S buses of the telephone systems you can directly con nect an ISDN or system telephone If you wish to connect more than one telephone you may use an ISDN switch T cic This switch is connected to the telephone system s connector and provides you with the option to connect a number of ISDN telephones Such ISDN s
41. If the table still does not contain the So port B channel that is chosen the first MSN of the connection of the connection used will be transmitted The table can be found under Subscriber settings Out going call numbers in administrator mode The selected call number is transmitted If an external call is established via the explicit use of a certain call number line key function key for system telephones the call number that is se lected will be transmitted Call number as per table or any 128 Appendix Flow diagrams for call manager Automatic switchboard Announcement with DTMF evaluation no Simulation Outgoing 1 was message pressed enmnlata Pressed i button pe throuah 9 Pressed 0 button Position 1 Position message withMusic on Hold Transfer worked Delete position 1 shift position list 129 Appendix Greeting and transfer Greeting Position 1 Position message with Music on Hold Transfer worked properly Delete position 1 shift position list 130 Appendix Information system Greeting announcement with DTMF evaluation Pressed i button i 1 through 9 IS announcement thraunh Q Announce ment rnm 131 Appendix Explanation of terms Exchange connection Exchange tone Call waiting tone Point to point connection AOCD AOCE Busy tone B channel Clien
42. In the window which pops up now you will see the LAN connection LAN or High Speed Internet c A Local Area Connection Y od C O e d a Pa rne pte Esa Double click on the LAN connection and the Local Area Connection Status will open There you will have to select Properties Select Internet Protocol TCP IP and then Properties In the configuration which will then open up select Obtain IP address automatically and Obtain DNS server address automatically Confirm these settings with OK aix ooo aix General Advanced General Atemate Configuration Connect using You can get IP settings assigned automatically f your network supports this capability Otherwise you need to ask your network administrator for 3 Parallels Ethemet Adapter the appropriate IP settings This connection uses the following items Obtain an IP address automatically M 3 File and Printer Sharing for Microsoft Networks C Use the following IP address Z Eloos Packet Scheduler Paie eE addre Mm Intemet Protocol TCP IP Sub Task 4 E efault gateway Dexciplion Obtain DNS server address automatically Transmission Control Protocol Intemet Protocol The default Use the following DNS server addresses wide area network protocol that provides communication B ATE le Danos across diverse interconnected networks INE Seve Show icon in notification area when connected Y Notify me when this connection has lim
43. Installation Manual UK ISDN Telephone Systems tiptel com 410 tiptel com 810 tiptel com 411 tiptel com 811 tiptel comPact 42 IP 8 tiptel comPact 82 IP 8 tiptel Table of contents Table of contents Table of contents Introduction Safety NOOO dai hf T 11 Product package o e C ias 11 Environmental compatibility eeseeennm 12 Functioning in the event of power failure 12 Setting Of COUNTY enc cited ie ed catenin niat areas 12 INTOFTACOS mM 13 ISBN pottS So vt bedient dn 14 Analogue ports a b iiis deret Ee re 14 Analogue EXO ports tr HERE IRURE qs debates 14 Network corinection iieri rica 14 Terminals i th irte eb ene din 15 Analogue telephones nennen innen nenne 15 ISDN and TIPTEL system telephones eeeee 15 FirSt Start Up e M 16 Connecting the telephone system esee 17 Removing the cabinet cover ssssssseem menn 17 Connecting the telephone system to an analogue exchange office 18 Connecting the telephone system to an ISDN NTBA connection 19 Connection of ISDN or system telephones sse 19 Connecting several ISDN telephones by using an ISDN switch 21 Connecting several ISDN telephones by using an S bus 22 Connection of ISDN telephones by using network cable 23 Changing S po
44. Obtain IP address automatically and Obtain DNS server address automatically Confirm these settings with OK 35 Configuration access L Local Area Connection Properties x Internet Protocol Version 4 TCP IPv4 Properties ERI Networking General alternate Configuration E Connect using You can get IP settings assigned automatically if your network supports E Parallels Ethemet Adapter Ts need to ask your network administrator Configure Obtain an IP address automatically This connection uses the following items gt Use the following IP address DK Parallels Shared Folders OM Client for Microsoft Networks dl QoS Packet Scheduler dE File and Printer Sharing for Microsoft Networks IV 2 Intemet Protocol Version 6 TCP IPv6 Link Layer Topology Discovery Mapper 1 0 Driver Link Layer Topology Discovery Responder Description Transmission Control Protocol Intemet Protocol The default wide area network protocol that provides communication Boros dvene tixconnected newer Validate settings upon exit Gu gt Use the following DNS server addresses Now you are again in the dialogue Local Area Connection Status Now select Details Local Area Connection Status A Network Connection Details mE General Network Connection Details Property Value Connection IPv4 Connectivity Internet po DN Description
45. Parallels Ethemet Adapter IPv6 Connectivity No Internet access Physical Address 00 1C 42 59 00 07 Media State Enabled DHCP Enabled Yes 00 11 43 IPv4 Address 192 168 34 14 1 0 Gbps IPv4 Subnet Mask 255 255 255 0 Lease Obtained Monday June 07 2010 9 52 58 AM Lease Expires Monday June 07 2010 10 52 57 AM IPv4 Default Gateway 192 168 34 100 IPv4 DHCP Server 192 168 34 100 Activity IPv4 DNS Server 192 168 34 100 IPv4 WINS Server Sent Received NetBIOS over Tcpip En Yes ae Link4ocal IPv6 Address e80 113219c 4839 5887 11 Bytes 9260 11 452 IPv6 Default Gateway IPv6 DNS Server Properties disable J Diagnose Close Close In the example shown above the computer was set to obtain IP addresses automati cally DHCP activated yes and it has obtained the IP address 192 168 34 14 The IPv4 Default Gateway has the IP address 192 168 34 100 and at the same time was DHCP server The settings must look the same as shown above then you have ac cess to the configuration under the IP address 192 168 34 100 36 Configuration access Note The IP address of the Computers will be different regarding the last segment The first computer connected will be assigned by the tele phone system s DHCP server with 10 the second with 11 and so on Network settings in Windows XP Click on Start then on Control Panel then on Network and Internet Connections Now click on Network Connections
46. Set up call forwarding for your extension e g from your office phone to your private phone or your mobile phone Enter the phone number of your private phone or your mobile phone for call through call back All calls for your extension will be forwarded without the caller becoming aware of this Any calls you will place this way will send your company extension as outgoing phone number vice versa Pretend being in the office For service oriented companies nowadays it is very important to be available to the customer all the time When calling back the customer cannot tell where you actually are In fact to the customer it looks as if you were at your desk in your company Remote log on off with groups home office When your extension is routed to your home your colleagues as well as external call ers will reach you via you normal office number In case your extension is part of a group in dynamic mode you may log on or off to that group from your home In case of callback just call the dial in number The telephone system will call you back 112 Tips and tricks after some 10 seconds and you will hear the internal dialling tone of your company s extension Then dial the code for logging on or off 23 nn or 23 nn that is with nn being the internal group phone number of your telephone system You may also log on or off to more than only one group Saving telephone costs while staying at a hotel Ask for your hotel room telepho
47. This is a combination of the two functions mentioned above Both call forwarding op tions have the same destination If two different destination numbers should be en tered one key has to be assigned to each type of call forwarding Note When using multiple call forwarding keys you have to take into account that their functions might conflict with each other B channel display In this function the LED indicates the busy status of the individual voice channels B channels for the external S accesses All available B channels are shown in the se lection list e LED on gt a call is taking place via the corresponding B channel e Action none e LED off gt idle e Action none e LED flashing gt a call is taking place via the corresponding B channel e Action Pressing the key activates the hands free mode and the incoming call is picked up The hands free mode is not automatically activated when the handset is lifted 89 Menu Subscriber Day night switching Here you can stipulate the individual profiles for day night switching on the buttons of your system telephone When making the selection please note that the selected profile and day night switching must be activated in advance for the function LED on gt the corresponding profile is activated Action none LED off gt the corresponding profile is not activated Action Pressing the button activates the profile Voicemail box status on off The LED
48. adia 106 Dial in COMO cnn 92 Dialling control via blocked numbers 56 DTMF telephone sssss 15 E Ecological information 137 Emergency numbers 57 Environmental compatibility 12 Exchange authorisation 80 Expert ModE dob memes 63 Expert Mode uscar a e 63 Explanation of terms 132 External diablo 98 external dialling in the telephone SM pda dod 82 F Factory default settings 108 Falta 109 ESXSWIECH in cbe trabe Hart PHP 42 A c re led 84 Funktionstasten ssssssss 87 G General settings sssss 108 Group MOIS hekasi ui 77 Group selection n se 77 Group signalling ssssse 76 GrOUp type ose testi 77 GIOUPS fte dada dd 76 QUAFantee ttem de red 136 H hands free operation 87 Holidays tt tte 60 l Interfaces vita trios 13 IFMFOGUCUION s cac t te epo tte 8 IP addressu itt ded 31 ISDN ACCESS 67 ISDN Connection 19 ISDINISWIECh ridere ebat 21 ISDN telephones 19 L Kg Adil 50 60 Loading configuration data 64 Loading operating software 64 M Malfunctions s 110 Modifying a subscriber 80 MORe taenn atea Ad 49 MSN DDDL erre e t tte 68 Musicon Holgi ns 49 N NM ias 77 NA A 105 network settings 105 E E 9 Notes on
49. ame In case the called person has his her answering machine running it can happen that the machine will pick up the call immediately after the greeting depending on how long that address is It is advisable to programme the answering delay accordingly 114 Tips and tricks As an example for a complex configuration let s assume following customer require ment will have to be met During office hours automatic greeting and signalling the call to a three person group In case of subscriber busy or absent not at the desk for a short period of time the call shall be forwarded to the company s voice mailbox Solution Two profiles are needed time control and one group In day profile Greeting and transfer will have to be set up as well as group 20 with subscribers 21 22 and 23 That group will have to operate in Linear mode with timeout drop subscriber will have to be subscriber 30 with activated personal an swering machine in this case company s voice mailbox All calls MSNs will have to be assigned to Greeting and transfer In night profile all calls MSNs will have to be assigned to subscriber 30 This makes sure that outside the office hours only the company s voice mailbox will be addressed Switching between the profiles can be either carried out automatically via time con trol or manual via web interface or with system telephones tiptel com 411 and 811 115 Technical notes for analogue FXO
50. an activated charge account it is not possible to place a call with costs System telephone Note Disregard this chapter in case you are using tiptel com 410 or tiptel com 810 85 Menu Subscriber Your telephone system supports the tiptel 82 83 and 85 system system telephones An individual MSN has to be entered in each system telephone for identification pur poses If several MSNs are entered only the first MSN will be used for identification The system functions are configured using the web configuration interface of your telephone system First determine the desired system telephone using the MSN subscriber option Afterwards system functions can be assigned to the function keys The allocation of the functional keys cannot be modified by the user of the tele phone Exception select the free macro key option Selection of subscriber Select the subscriber for whom you want to configure the system telephone Your telephone system will already show all system telephones detected with their desig nations Select system phone Select the model of the system telephone Copy Functional keys Here you can copy current settings of one subscriber to other subscribers In order to be able to do this select the desired subscriber in the selection filed with more than one subscriber just hold down the CTRL key and then click the Copy button Labelling field You can print out the telephone labels fields for your sy
51. anager 129 Automatic switchboard ssseeeeeneeem eene 129 Greeting and transfer rrenen iraa nani o aeie a rar 130 Information System iisi nianie ci 131 Explanation f toimis d coiere tet eed dates 132 SON C rc AA ede aie oda erg 136 Table of contents CURAN td eee 136 CE SION nt aa e a ds 137 Ecological information is iiipin ie asia in ans 137 Not s ON Gale india di ici 138 INOX civic 139 Introduction Introduction Congratulations on your purchase of this ISDN telephone system a future proof so lution Already prepared for Voice over IP VoIP Permits modern telephone calls to be made with the high performance tele phone system An optional Voicemail and Callmanagement Module not only provides you with an individual answering machine for each subscriber It also serves as a professional cal management system Can be upgraded by two additional FXO ports with an optional FXO Module Can be integrated in existing network environments which allows you Configuration on end user level Each subscriber is able to access and con figure basic features via his her PC e g call forwarding or playback of rec orded messages Computer Telephony Integration CTI via TSPI TAPI driver provided with your telephone system for Windows operating systems Note Included in tiptel comPact 42 82 IP 8 Safety notesSafety notes Safety notes The device may not be installed or operated in
52. ant for ser vice purposes and should only be enabled if requested by our technical support Protocol file You can save the protocol file to your PC Eventually this file will be requested by our technical support Configuration file You can save the current configuration file to your PC Note This configuration file can also be used to transfer the configuration to other tiptel com telephone systems of the same type This includes all passwords Out of security considerations you should handle this file with care 63 Menu Settings Printable version of configuration In this menu all settings are saved in an HTML file This file can be opened and print ed out from your web browser Eventually this file will be requested by our technical support Software version The software version of your telephone system is displayed here Upload update configuration Loading new operating software Here you have the option to import the current software version To do this select the current software or file extension in fls on your PC You will find this file on our homepage www tiptel com Note After a firmware update the telephone system will automatically be re started The current settings remain unchanged During the download and the initialization phase of the telephone system the power supply MUST NOT be interrupted Should the update fail please contact the support team of Tiptel com GmbH Loading configuration data
53. are available 80 Menu Subscriber e No exchange authorisation e National exchange authorisation e International exchange authorisation Special numbers where available and released and emergency numbers can over ride the exchange authorisation set Requirement An MSN DDI for outgoing calls must be selected for the subscriber Call forwarding targets This menu is used to programme the authorisation for call forwarding In case of ex ternal call forwarding destinations the restrictions via dialling control will be taken into account Exchange authorisation restrictions will not The following authorisation levels are available e No call forwarding permitted e Call forwarding permitted only to internal destinations e Call forwarding permitted to internal and external destinations Outgoing number CID in case of forwarded calls Here you select whether the caller s number or the system s call number is to be transmitted Dialling control This menu is used to activate the global setting for the subscriber LCR This menu is used to activate the global LCR functions for the subscriber Charge account limit It is possible to activate a charge account for each subscriber As soon as the sub Scriber exceeds his her charge limit no further external calls except emergency calls can be made Active calls will not be interrupted after exceeding the charge lim it A negative credit is indicated instead Day night sw
54. bers sent with outgoing calls im portant with e g charging In order to do so it uses fixed extension numbers being fixed assigned to the corresponding ports The telephone numbers 50 53 are fixed for the analogue extensions 1 4 With telephone systems with 8 analogue extensions additionally the telephone num bers 54 57 are assigned also fixed to the analogue extensions 5 8 With tiptel com 411 and 811 additionally the telephone numbers 20 and 21 are as signed to the internal S bus 2 By all means programme your ISDN or system tele phone with these numbers The configuration wizard can also be used after changing these fixed telephone numbers of course this is possible in the normal configuration It will then also show you the modified telephone numbers But please observe warning messages in this context 39 The configuration wizard Country setting In order to comply with country specific settings you must select the required coun try Country Phone type Entry of phone numbers Assignment of telephone numbers End tiptel Setting of country To come up to country specific requirements it 1s necessary to select the requested country here i INT Tf the required country is not included in the list please choose INT Use wizard as cover page l Continue If you do not find your country in the list please select INT Note The language in the configuration will not be selected by the c
55. by special codes containing the keys and Some IP telephones are not able to send these digits or they will have to be reprogrammed before a connection is being set up Three party conference A three party conference with IP telephones can only be initiated from an IP tele phone Engaging a three party conference with virtual channels Voice mail system is not possible 119 Technical notes when using a VolP module Switching Due to technical reasons the function Switching to an external line is limited Switch ing without query does not work In case both connections were set up via VoIP in order to be able to switch both need to use the same codec Display of IP address and subnet mask Display of IP address and subnet mask of the telephone system is not being sup ported by IP telephones Call through and call back These functions cannot be used via external VoIP accounts Telephone system with internet access In case the network settings of the telephone system have not been carried out cor rectly so that the telephone system does not find a valid gateway to the internet the IP telephones cannot be registered correctly When there is no internet access the configuration network may only use static IP addresses and the STUN query must be turned off WAN IP address set to off 120 Technical Specifications Technical Specifications ISDN connection External S port S basic access EURO ISDN Inte
56. ck and which have a jack for connecting the telephone cable Hid 23 Connecting the telephone system Changing S port settings As factory default setting the first left hand side S port of the telephone system is set to external for operating at the NTBA of an ISDN connection the second S port second jack from the left is set to internal intern for operating ISDN or system tele phones you wish to operate the telephone system at two ISDN connections you can also set the second S port to external In case the telephone system shall not be operated at an ISDN connection you can also set the first S port to internal for connecting additional ISDN or system tele phones In order to do so please remove the cabinet cover as shown above To set the first standard external S bus to internal move the jumper from JP504 and 502 designation TE to LEE ER p dcum nn JP503 and JP501 in front of them pafin E designation NT 2 To set the second standard internal S bus to external move the jumper from JP509 and 507 designation NT to JP510 and JP508 right behind them designation TE 3 As an alternative to connecting NTBA or ISDN and system telephones to the KL501 S ports of the telephone system you can also use installation cable at the screwing terminals KL501 and 502 4 The pinning is printed on the printed circuit board EE LII MEM DD If you wish to go into two directions with your wi
57. compliance with the interna tional standard using both centre wires as a b If need you can consult the supplier of your telephone about cables that will fit j y analoges Endger t i b 50 Anschluss ber to Re 2 TAE Western 4 34 SN 50 51 52 53 analoges Endger t Rufnummer 51 25 Connecting the telephone system Connection by using installation cable In order to do so you will have to remove ine cabinet cover ES shown above Connect one pair of wires each to the PR corresponding screwing terminal pairs ES 1 through 8 Only used twisted pair cable type J Y ST Y Here you can connect telephone ca ble with the other end connected to a telephone wall outlet In Germany for this purpose tele phone wall outlets type TAE are be ing used As TAE outlets usually outlets with three jacks using NFN or NFF coding are availa ble N jacks are used for answering machines fax or modems F jacks are used for telephones With an NFN outlet the connectors are in a series circuit This type of outlet is being used in case there are two terminal units answering machine fax or modem and a telephone are being used With an NFF outlet the left hand jack is N and the centre jack is F coded for a sec ondary device and a telephone at one extension and the right hand side F coded jack is meant for a second telephone of another extension For each analogue extension there are two connectors on the screwing
58. conds 48 Menu Settings Area Code Please enter the area code of your city here This information is needed for cross checking existing phone book entries with received CLIP information caller s phone number Setting of country To satisfy country specific requirements it is necessary to select the desired country here If the required country is not included in the list choose INT Note The language is not set when selecting the country code The corre sponding setting is applied based on the configuration setting of lan guage of your browser Single person operation busy on busy This menu is used to enable the single person operation mode This is useful if you are alone and unable to answer several calls at the same time If single person opera tion mode is enabled each external caller hears the busy tone as soon as one exten sion is busy Note This is a global setting valid for the telephone system as a whole But you may set this function also for call groups only please see menu item Groups for details Call holding external This menu is used to set whether calls are to be placed on hold externally within the public exchange call holding external enabled or internally within your telephone system for each call placed on hold internally one free B channel must be availa ble If a call is placed on hold within your telephone system the caller hears music while on hold Otherwise the caller
59. criber here Maximum memory Your voicemail system has a recording capacity of 3 up to 15 hours Assign the de sired recording capacity to the subscriber here Settings voice box Stand by mode This switch toggles the telephone s stand by mode on and off Language Select the language for the voice box s voice announcement here The voice an nouncement is required for the following functions e For defined default OGMs e For voice OGMs via remote control e For voice OGMs via message transfer e Memory assignment e The free recording capacity is shown here Select OGM Select the OGM that is to be played to the caller here The default OGM is available when the voice box is activated Customized OGMs can be recorded on this configu ration page see below Time until call pick up Enter the time until the calls are answered Maximum recording capacity Enter the maximum recording capacity here At the end of the recording the voice box will play the end message and then switch off Uploading OGMs OGMs can be created on a PC and uploaded to the telephone system To record the OGM use your PC s audio recorder Programs Accessories Entertainment Audio Recorder You can set the volume before making the recording in the audio recorder 93 Menu Subscriber with Edit Audio Properties If you wish to change the volume later use the corre sponding function in the Effects menu After recording or opening an existin
60. d assignment of groups to ex ternal phone numbers Signalling callers at different times of the day with different groups That s why it is also possible to switch between logged on and logged off to change group type or mode and to change subscribers Just set up a number of groups with different individually desired configurations Then assign the incoming number in different day night profiles to the matching group Integration of external subscribers in groups If e g a service technician is often only available on his her mobile his her extension can be forwarded to that mobile even when he she is member of a group This will 113 Tips and tricks not have nay influence on other local subscribers Forwarded calls will be treated like internal calls i e in case the mobile is busy it will jump on to the next extension Log ging on or off is possible as well see above If you want to integrate someone into a group who has no local extension just set up a new subscriber This subscriber will not have to be assigned to a real existing phone Just set up call forwarding Voicebox as drop extension with tiptel VCM Module In case all subscribers are busy the last option is to forward the caller to a voicebox Just set up one more subscriber who does not have to be assigned to a real existing phone Just enable his her personal answering machine If possible use a very short answering delay Different companies one teleph
61. ding a stipulated destination is dialled automatically As Soon as other terminal ringing is recognized the answering machine hangs up after a 3s delay If the target call number is busy the dialling is repeated three times at 3 minute intervals The other terminal now detects that there is a voice message via the Clip information in the call list Note In some cases the provider e g a GSM or LCR provider sends other terminal ringing although the other terminal has not received a signal In these cases the call message forwarding does not work The dialling of an LCR provider can be prevented by selectively dialling an external line dial 51 instead of 0 3 Call with voice message After receiving a voice recording a stipulated destination is dialled automatically When the target call number answers the OGM for message forwarding starts Au tomatic call x incoming message s please collect remotely repeat or if you have entered your own call number as identification automatic call from subscriber own call number x incoming message s please collect remotely repeat The OGM is fixed and in addition to the callers OGM It is possible to start remote access for the recorded message s during the message If the target call number is busy the dialling is repeated three times at 3 minute intervals If within the settable reminder period 5 60 min no remote access is carried out the answering machine calls the target
62. e define Tariff tone e g call by call code 010 Under time control define the call by call tariff zone and enter the default value everywhere Example 3 You want all calls to the special number 0900 to be forwarded to your mobile phone Under Provider define and entry e g My mobile Enter your mobile call number as the provider prefix End the call number with the character Under Zone define a tariff zone e g 0900 and enter the special call number 0900 for codes 62 Menu Settings Under Time control define the 0900 tariff zone and enter the My mobile value everywhere Note The final Q character means that after replacing the code with the provider prefix all numbers in the dialled call number will be ignored Expert mode The expert mode is mainly intended to provide you with service functions Date time Your telephone system comprises a buffered clock module The system time can be set either via the web configuration or via the ISDN network if available The date time information is used for creating call information data records Requirement Transfer of date and time via the ISDN telephone network depends on whether or not that feature has been unlocked by your telephone network provider Service Protocol trace Tracing of the system protocol can be enabled or disabled here With protocol trace enabled internal processes will be save to a file The protocol trace is me
63. e an existing user created data record 74 Menu Ports Enter the provider name to give the data record a designation You can choose any provider name as this is unimportant for communicating with your SIP provider Note Changing the name of the provider later will only change the existing data record No additional copy of the data record is created Provider settings Your provider provides the addresses for realm registrar proxy server STUN server Enter this data without spaces If you are running a SIP server in your local network as an alternative you can also enter the IP addresses Example 192 168 20 180 Note If your provider specifies a port for the STUN server that is not 3478 en ter the port as follows Provider Port Example stun Provider net 10000 Settings SIP client ports Here you can change the port for the SIP control protocol If you need to set up port forwarding in your DSL router do this for UDP ports Speech data is exchanged via RTP ports In our experience you must define an indi vidual RTP port range for each VoIP device Specify the beginning of the range with an even port number Set up port forwarding for UDP ports in the DSL router for the ports shown in green boxes Proxy settings Please enter the port for service proxy server here In case you wish to use that ser vice from another network you will have to set up port forwarding for UDP for this ports within your gateway 75 M
64. e the highest those with priority 5 have the lowest priority Selecting a priority is absolutely necessary when criteria of different call filters you set are overlapping with respect to the same phone number MSM DDI of your telephone system or for all calls If filter criteria matches caller then Your telephone system will not accept that call In case of an ISDN multipoint access terminal units in parallel may accept that call Forward call to drop target The call is being signalled only to one specific sub scriber 54 Menu Settings Use standard call distribution The filter function will be exit and the call will be sig nalled according to the call distribution set Applications Unsolicited promotional calls Most unsolicited calls have no caller id Proceed as follows e Select Filtering of incoming calls via following phone number MSN DDI of telephone system All e Select filter criteria Caller without phone number e Select If criteria matches caller then Ignore call Caller from abroad In case you wish to forward calls e g from the Netherlands to a caller speaking the language then proceed as follows e Select Filtering of incoming calls via following phone number MSN DDI of telephone system All e Select filter criteria Caller s area code e Enter Caller s area code 0031 e Select If criteria matches caller then For
65. e whether or not a static IP address is being used and which gateways or servers have been set or enabled You can edit those settings in the following menu With activated DHCP server you will find a list of network devices under DHCP cli ents which have already an IP address been assigned to Furthermore you can see the network name and the MAC address Settings Here you can configure the network settings of your telephone system LAN MAC Address Here you can see the Ethernet address of your telephone system Network name For easier location of your telephone system in a LAN you can assign a name to your telephone system here IP configuration mode In case your LAN is equipped with a DHCP server for assigning IP addresses to the network clients you may use that server In IP configuration mode please select Ob tain IP address automatically 105 Menu Network IP settings IP Address subnet mask In order for the network to communicate with the telephone system the system must be assigned an IP address and a network via the subnet mask By default the IP ad dress is set to 192 168 34 100 and the subnet mask to 255 255 255 0 In this menu you can change the IP address and subnet mask as required If you want to set up a new network you do not need to make the necessary chang es here If you want to integrate the telephone system into an existing network you have to change the IP address and subnet mask of yo
66. ec tion only works with outgoing calls A three party conference cannot be terminated by the telephone system automatically all subscribers have to hang up themselves 116 Technical notes for analogue FXO lines Forwarding If a caller was forwarded to an external target and he she hangs up after a while the second call placed by the telephone system cannot be terminated automatically The called subscriber will have to disconnect the call manually after e g hearing the busy signal Busy internal target The caller will not hear a busy signal This service is only available with an ISDN con nection Single person operation The caller will not hear a busy signal This service is only available with an ISDN con nection ACD via an FXO The caller will not hear a busy signal after having run through a group without drop target This service is only available with an ISDN connection ACD group call management With an activated fax switch there will be no recall since the call was already taken by the fax switch Using the fax switch together with ACD groups and call manage ment functions with an identical telephone number is therefore not recommended Answering machine The answering machine is also being turned off after a silence period of 10 seconds This recorded silence period will be cut off Busy signal detection with AS GT and IS Busy signal detection is limited to the options of an analogue FXO line The
67. ed drop target Dialling control The telephone system performs a dialling check for internal subscribers who have enabled this feature The dialled phone number will be compared with the blocked numbers list If there is a match the number is then checked against the exception phone numbers list If the dialled phone number is contained in the blocked numbers list and not in the exception numbers list the connection attempt is stopped automat ically There is no dialling control for emergency numbers This feature can be individually enabled for each subscriber The blocked numbers list and the exception list contain 10 entries each with name and maximum 24 digits You can switch between the two lists in the drop down menu Example The phone number 01901234 can be dialled All other 0190 numbers are blocked Enter the number 0190 in the blocked phone numbers list Enter the phone number 01901234 in the exception phone numbers list Requirement This feature must be individually enabled for each subscriber List of blocked phone numbers Your telephone system provides a list for a maximum of 10 blocked phone numbers each consisting of 24 digits 56 Menu Settings List of exception phone numbers Your telephone system provides a list for a maximum of 10 exception phone num bers consisting of 24 digits each Emergency numbers Your telephone system provides a list for phone numbers that can also be dialled if authorisatio
68. ee recording capacity is shown here Name You can change the name of the information system here to provide better clarity Phone number The information system is also available internally for test purposes using the call number stated here Brief description For documentation purposes you can enter a brief description here e g the room number Maximum number of simultaneous calls Enter here how many callers should be accepted at the same time In case you wish to unlock external voice channels for other phone calls you will have to select a smaller value here Outgoing messages You can record the welcome message and the 9 information messages here The caller can use the 1 9 buttons to select an OGM during the welcome message You 103 Menu Subscriber can switch to another information message from inside any message by pressing the relevant button The welcome message can be played again by pressing the O digit button Allocation for incoming external calls Here you can set via which external MSNs or DDIs the subscriber can be called Simply select the desired MSNs from the table shown 104 Menu Network Menu Network Your telephone system has one Ethernet jack and provides the following network functions e Aweb server to configure the telephone system via a web browser e ADHCP server to automatically assign IP addresses Status Here you can see the current status of your telephone system You can se
69. enu Subscriber Menu Subscriber General The subscriber list shows all subscribers at a glance Busy extensions busy sub scribers are marked red and those called are marked in yellow Subscribers who are notified at several extensions or who have the call waiting signal enabled can be called even if they are busy If several subscribers have been as signed to one extension this may result in congestion In this case a free subscriber is not able to place a call In order to access the configuration for one subscriber simply click on the name Upon entering the password the available settings are shown Additional settings can only be made by the administrator For better clarity the subscriber list can be sorted as follows e alphabetically check name configuration e according to phone numbers check phone number e according to status check subscriber status Note If you have enabled the auto update option you can also use the subscriber list in order to see currently busy extensions However please note that an update interval of less than 5 seconds can severely strain the network and your PC Same applies to the status display of the voice boxes subscriber an swering machines with installed tiptel VCM Module By clicking the sta tus display you can also switch directly to the recordings for having them played back Groups It is possible to assign several subscribers to one extension also to a
70. ephone system can be used in most European countries To use all the fea tures the system must be set to the country in which you want to use it This is done either through the Configuration Wizard or in the main configuration at the point Ad ministrator gt Settings gt Settings gt Setting of country 12 Interfaces Interfaces The system provides interfaces as follows Slot long for FXO Module Power supply connector for connection to AC adapter no need to pay attention to po larity but do not shift Two slots short for one VCM Module and one VolP Module each COE A TT N Analogue ports Analogue ports Western jacks 2 screwing terminals ports 1 2 3 4 a b per extension incl cable bushing So external pots 1 2 3 4 Only tiptel com 810 811 tiptel comPact 42 82 IP 8 ports 5 6 7 8 Only tiptel com 810 811 tiptel comPact 42 82 IP 8 S internal 13 Interfaces ISDN ports Sp e S external Connection to a point to point or multipoint interface according to Euro ISDN DSS1 S internal not included in tiptel com 410 tiptel com 810 and tiptel 41 Home Connection to multipoint interface for ISDN devices according to Euro ISDN DSS1 Analogue ports a b The system provides Western jacks for the first 4 analogue extension ports In order to be able to use the screwing terminals the cover has to be removed For details please see chapter Installati
71. er dialling in a standard internal dialling tone can be heard A certain extension or an external sub scriber can be called via DTMF All authorisations correspond to your subscriber configuration Even keypad func tions such as call forwarding via the key sequence O destination are possi ble If you are using a tiptel VCM Module you may also directly reach and query your personal voicemail box Note This service has to be configured in advance under Set up service Call back number If you already know which external connection should be used to dial into the tele phone system e g calling the telephone system with a mobile phone it is recom mended to enter the appropriate call number in this menu If this phone number is transmitted as CLIP data access to the telephone system will be available after the dialling in process In this case it is not necessary to enter the PIN code PIN A four digit PIN code has to be entered here You will hear a request tone after dial ling up the telephone system Now enter the four digit PIN plus e g 12342 The 82 Menu Subscriber correct entry is confirmed by a confirmation tone You will then hear the internal or external dialling tone When the dialling tone can be heard DTMF detection is activat ed Via DTMF you can now dial another extension or an external subscriber With ac tivated callback the connection will be cut automatically after the confirmation tone and yo
72. er with your telephone system as telephone Connecting the telephone system to the network Take the attached network cable Connect one end to a free LAN connector next to the cable of your PC of your router switch hub Connect the other end to the shield ed LAN connector of your telephone system In case you should not use any internet connection or router you should connect the network cable directly to the LAN con nector of your PC 5 4 0 785 E 7v a ies DS A A Vis Leuchtdioden Router oder PC mit LAN Anschluss n LAN lt 28 Connecting the telephone system Connection your telephone system to mains Connect your telephone system to mains by using the AC adaptor The power LED at your telephone system will start flashing Different LEDs will come on and off The power LED will flash for some 90 seconds After that it should be lit permanently By all means wait that long Only after that the telephone system will be in operation Testing the connection Programme your connected ISDN or system telephones where applicable with the corresponding telephone numbers MSNs Default setting in the telephone system is 20 and 21 at S2 Now pick up the handset at all telephones one after the other You will hear a dial tone When there is no dial tone please check the connection of the telephone with no tone Now dial at one of the telephones all internal telephone numbers of the other tele phones connected to
73. erred directly to the other terminal but instead are sent to your telephone system s message centre The SMS function in your telephone system with an integrated voicemail system answering machine is used for SMS message forwarding The message is comprised of the date time and caller s call number You configure access to the message centre here External message centre You have to register your telephone system for your network operator s SMS service to receive fixed network SMS You enter the necessary parameters here Provider Name To provide a better overview enter the name of your provider here Call number provider Enter the call number of your provider here In Germany for example you can reach the Deutsche Telekom message centre nationally by calling 0193010 98 Menu Subscriber Log in call number To log in and out you have to send an SMS to an address stated by the provider The target address for Deutsche Telekom is 8888 and is set as the default The content of the SMS is stipulated under log in and log out message For Germany the default text is set to ANMELD and ABMELD Carry out log in Here you can send the SMS for logging in Carry out log out Here you can send the SMS for logging out External SMS call number Here you state the outgoing MSN to be used for logging in to the provider Call Manager Note This menu is only available with a tiptel VCM Module installed Automatic switchboard The cal
74. ers receive a call signal If a rejec tion location has been defined for this group the call is transferred to the re jection location e Busy on busy This option means a call is only signalled if no group subscriber is on the 7T Menu Subscriber phone The caller hears the subscriber busy signal as a rejection or is transferred to the entered rejection location e Linear chain call without time out this option means that only the first subscriber Index 01 from the subscrib er list receives the signal for a call If this subscriber is busy the next sub scriber on the list is called If no other subscribers are available in the list the caller receives the subscriber busy signal or is transferred to the rejec tion location e Linear chain call with time out This option means that only the first subscriber Index 01 from the sub scriber list receives the signal for a call If this subscriber is busy or he does not accept the call within 10s the next subscriber on the list is called If no other subscribers are available in the list the caller receives the subscriber busy signal or is transferred to the rejection location e Depends on breaks This option means the subscriber who has not made a call for the longest period of time receives the signal If this subscriber is busy the next sub scriber on the list is called The function is reset when a group subscriber logs in If no other subscribers are available in
75. essenseceoeseens 105 Status ini 105 Settinds eet een a ci de dem RES 105 LAN D aote ien cfe cie opi aora 105 IP settirigs nion tte ta em eR VL EE 106 Name server addresses DNS sssseeene 106 DHCP S 106 STUN Server WAN iic A di 107 Setting the type of WAN interface 107 General settings eric eene eI eeed tre netter teria n enc ninnan 108 Reset the telephone SysteM ooconccconcccnnccnonncnoncnnan conan canon cnn nr nn nrn narran 108 Troubleshooting ccconnncccnnnnnnccnnnnnancn rca nc 109 Status EDS td dsd 109 Description of possible malfunctions sene 110 An analogue terminal cannot be called 110 Analogue terminal with no dial tone ooooconcconnccnonccnoncncnnncnarnnnnrnnnan cnn 110 An ISDN terminal cannot be called eees 110 ISDN terminal cannot conduct external calls sss 110 No incoming external calls possible ssee 110 D EXBRdcE UR 112 Function call through call back sen 112 GEOUDS dee rrt e e tere duce Coi it i nie HH 113 Table of contents Different companies one telephone system seeeeee 114 Greeting and answering machine eeeeene Technical notes for analogue FXO lines eene Function call back call through eeseeeeeeenneme AS and IS e A odes tee reU T
76. et at www tiptel com The texts and illustra tions of this user s manual have been compiled with the utmost care However errors cannot be ruled out completely The publisher cannot be held liable for any incorrect information or consequences arising as a result Important This manual reflects the telephone system release 7 xx If necessary perform an update O 2010 Tiptel com GmbH Ratingen All rights reserved Product package Please check that you have received everything before starting installation The de livery includes e 1 tiptel com 410 810 411 811 tiptel comPact 42 82 IP 8 tiptel 41 42 Home telephone system AC adapter e 1 ISDN connector cable e 1 LAN connector cable for connection to a computer e 1 Quick start guide e 1 accessories kit with mounting material 2 wood screws 2 raw plugs e 1 User s Manual e 1CD with manuals Call Charges Analysis Software MicroBX CTI Software Estos ProCall TAPI drivers For CTl enabled applications you can download the current TSPI drivers for the rele vant telephone system from the download area at www tiptel com These drivers en able you to implement all TAPl enabled CTI applications via the network for comput er supported telephone calls 3rd party CTI Tiptel com GmbH and ESTOS GmbH have certified their telephone systems and the Estos ProCall CTI application www estos de You may continue using the time limited full version on the attached CD if you buy a
77. fax switch the internal connection for the fax machine must not be selected here In the following step you will be asked for the settings regarding the second ana logue exchange office port Port 6 at the very right hand side 44 The configuration wizard Assigning the telephone number for outgoing calls Here you enter for each subscriber the telephone number being used with outgoing external calls Allocation of tel numbers for outgoing calls With an outgoing call the public exchange will be advised on the phone number of the access via the call shall be placed Any charges will be assigned to that phone number With CLIP being activated the called party will see this number on the telephone s display Please note Allocation will be stored for the first position of the sequence only Other entries are deleted Select Internal ports Outgoing MSN 10 1234567890123456789a 428322 Fax hd 50 Analog50 428888 Zentrale h 51 Analog51 428888 Zentrale hd 52 Analog52 428888 Zentre y 53 Analog53 428888 Zentre rl 54 Analog54 428322 Fax y 55 Analog55 42855667 Andogamt y 56 Analog56 4289894 Analogamt2 y 57 nalog57 428888 Zentrale Ds 20 ISDN20 428888 Zentrale E 21 ISDN21 428888 Zentrale hd Here you configure which telephone number will be signalled to the called party with outgoing calls At the same time you set which external exc
78. g oran 76 Technical specifications 121 telephone DOOK 52 A tst 15 TirniesGonttoli cete 60 61 TIPSANdA CKS oerte 112 Troubleshooting 109 U Update E ct 64 UPS ista dde 12 141 User NAM iia 48 V VOICEMAll aio isaac 65 voicemail system ona 48 Ww web configuration ssssse 33 WIZaEQ iier ndr ope arb 39 Tiptel com GmbH Business Solutions HalskestraBe 1 40880 Ratingen 1 49 EURO Min aus dem Festnetz der Deutschen Deutschland Telekom abweichende Mobilfunkpreise m glich Tel 0900 100 84 78 35 Vanity Tel 0900 100 TIPTEL Internet www tiptel de International www tiptel com Tiptel GmbH Ricoweg 30 B1 2351 Wiener Neudorf sterreich Tel 02236 677 464 0 E Mail office tiptel at Internet www tiptel at Tiptel AG Bahnstrasse 46 8105 Regensdorf Schweiz Suisse Svizzera Tel 044 843 13 13 E Mail tiptel tiptel online ch Internet www tiptel online ch Tiptel B V Camerastraat 2 1322 BC Almere Nederland Telefoon 036 53 666 50 E Mail info tiptel nl Internet www tiptel nl Tiptel NV Leuvensesteenweg 510 bus 4 1930 Zaventem Belgique Belgi Telefoon 0903 99 333 1 12 Euro min Fax 02 714 93 34 E Mail tech tiptel be Internet www tiptel be Tiptel sarl 23 avenue Ren Duguay Trouin 78960 Voisins Le Bretonneux France T l 01 39 44 63 30 E Mail support tiptel fr Internet www tiptel fr CE UK 02 2012
79. g OGM set the format conversion to PCM 8kHz 16Bit mono under Properties You can then save the file OGM and upload it to the telephone system via the web interface In this format OGMs with a maximum length of 15 minutes can be uploaded Note If you wish to speak the OGM via a telephone use the relevant function in the remote control File selection Select the desired audio file here Then start the transfer via the web interface You will then find the OGM with the same name in the OGM selection menu Changing the name Here you have the option of changing the file name First select the OGM you wish to rename Then enter the new name After confirming the change the OGM will be stored with the new name Playback delete Here you have the option of having the OGM played back to you To do this the OGM is transferred from your telephone system to your PC Since this is a WAV file the audio player program will generally launch automatically Memory full OGM Here you have the option of selecting a special OGM to be used in the event of the voice box memory being full The OGM will be activated automatically by your sys tem End message You can restrict the recording time allowed for each caller Select the OGM here that the caller is to hear after the allocated recording time has elapsed Settings Remote control You can also configure or listen to your voice box via telephone It is controlled via an MFV
80. hange office line will be used by the telephone connected to the extension when placing outgoing external calls Once you have finished the setup by using the configuration wizard you can already use your telephone system for placing and receiving calls Note The configuration wizard will now guide you to the main configuration of the telephone system see next chapter If the basic configuration is sufficient for you for the time being you may now close the browser window 45 Main Configuration Interface General The configuration is divided into subscriber configuration and administrator configu ration In the following we use the administrator configuration as an example for describing the configuration procedures The subscriber settings can be taken from the User s Manual of your telephone system 2 tiptel com 410 811 Mozilla Firefox 10 x Datei Bearbeiten Ansicht Chronik Lesezeichen Extras Hilfe Gn Q X qi htpn92 169 1 35 Y Googe y tiptel com 410 811 E Settings Ports Subscriber Network Tiptel tiptel 2 Settings 5 Settings Save Restore Speed dialling User name admin Phonebook Password Tr confirmation of password Call filter Voicemail system Dialling control Charge per pulse 6 Cent Emergency Delay time for call forwarding no reply CFNR 15 Seconds numbers Area code 02102
81. hears the announcement of your network provid er Note To transfer an external call to another external subscriber the call hold ing external off setting is required A three party conference cannot be set up with the call holding exter nal on Call holding external is only available with a point to multipoint con nection Music on Hold MOH It is possible to place external or internal calls on hold within your telephone system In this case the caller on hold hears the internal music on hold The following set tings are available for this function 49 Menu Settings Off no music played while call is on hold Int internal MOH is played back when a call is placed on hold wav the melody uploaded via the web interface is played when call is on hold see Uploading To listen to the recorded music press the key code 900000 for any desired exten sion Note In order to allow problem free functionality it is recommended to use the following data format PCM 8 kHz 16 bit mono If the existing file is available in a different format it is possible to convert the file e g by using the sound recorder in Microsoft Windows To do this start the Sound recorder via Start Programmes Accessories Enter tainment Sound recorder depending on the version of the Microsoft operating system Then select the requested file and choose the Save as option Using the modify butt
82. hone system provides you with a large number of functions It is not always easy to realise how a particular job can be done Sometimes it is a number of func tions that is needed to achieve the goal Following please find some ideas on more comprehensive solutions Function call through call back and what else you can use it for When you are using the telephone number set by your administrator you will either be identified by a PIN or by the telephone number sent by you CLIP information by the telephone system as an authorized person This identification procedure uses data that can be set for each particular user individually The telephone system is al ways aware which subscriber the call in belongs to So it is possible to use all origi nal subscriber settings for that phone call In cased you dialled in from the outside the telephone system behaves exactly the same as if you picked up the receiver of your local phone your own extension that is E g if you have automatic exchange access activated at you extension the tele phone system will provide you with an exchange connection automatically as well It will obey all rules set up for your exchange access and it will also use the outgoing number assigned to your extension Of course you will also get in internal dial tone by pressing 00 same as if you had not activated your automatic exchange access Substitute for a dedicated line and charging via your company s account
83. hree party conference sssceeeee nete tece tenete nire rennes Forwardirig 1e ta IUE E IS Busy internal target os uet ad ta e cereus Single person operation ACD Maa FXO ti tit sas uat tO ID Um LE MUS iris ACD group call management sssssseeeemmem Answering machien pis arpaa eaaa akrana Taaa tenens Busy signal detection with AS GT and IS Function reject waiting party Sending one s own number CLIP Pick up of an external line Assignment for outgoing external calls Technical notes when using a VoIP module Acknowledge signal sseee emere Outgoing telephone number Music on Hold rehearsal esten eben tes Special functions using and 7 Three party conference eussiesedesen nein tente treten ds SWICHING s ee uie Leod Eg EEG Up be es Display of IP address and subnet mask sssee Call through and call back eeeneeeennenne Telephone system with internet access Technical Specifications cessisse enne nnne O OO 122 General command summary cocccocccocinocononcnnnonccon corn n cnn cnn nn nn nana 122 Function codes for analogue terminals eeene 125 Duringithe call e ee e Ea eg 125 Flow chart outgoing calls 126 Flow chart outgoing number transfer eee 126 Flow diagrams for call m
84. ion to which the analogue or ISDN terminals are connected An extension can be assigned to several subscribers Connection of several computers and other communication devices with the aim of allowing several users to access such common resources as files printers etc Network termination Network connection at which the network operator s connecting cable ends and the building s installation begins also referred to as NTBA Short for Personal Identification Number Certain sensitive features can be protected by a PIN Command for transmitting small data packets to check whether or not a target IP address exists and or is in operation Input output channel on a network computer on which TCP IP is executed Various Internet applications require certain ports for communication Special tone indicating to the user that he she is in the programming mode Rules for transmitting and receiving data An S bus also known as ISDN bus is the series switching of up to 12 wiring boxes for ISDN terminals via a 4 core cable connected to the telephone system The connected terminal can be configured in any manner and a maximum of 8 terminals can be connected to one bus Term for an ISDN connection The S interface comprises two B asic channels and one D ata channel A connection can be set up on each of the interface s B channels The S interface is controlled via the D channel A computer that is connected with the network and shares re
85. itching web configuration This menu is used to activate the day night switching for the subscriber Extensions allocated to subscriber Here you can define at which extensions the selected subscriber is to be signalled Simply select the desired extensions in the table that is displayed 81 Menu Subscriber Allocation for incoming external calls Here you can set which external MSNs or DDIs are used to call the subscriber Simp ly select the desired MSNs in the table that is displayed Requirement entry of exter nal MSNs in menu ISDN access see above Allocation for outgoing external calls Here you have the option to choose between random and according to allocation table If you select random an outgoing call will be routed through any random S port If you select according to allocation table an outgoing call will be routed via the defined S port with the selected MSN It is also possible to select several S ports In this case the selection is made ac cording to the order that was specified First the dialling procedure is initiated via the S marked 1 If this S is in use the dialling procedure is initiated via the S marked 2 The possible settings depend on the number of external ports and will be of con cern with optional modules such as a 2 a b FXO Module or a VolP Module External PABX dial in call through call back It is possible to realise remote access to your telephone system Aft
86. ited or no connectivity Now you are again in the dialogue Local Area Connection Status Now select the tab Support 37 Configuration access General Support Connection status Sh Address Type Assigned by DHCP E IP Address Subnet Mask 2552552550 Default Gateway 192 168 34 100 Windows did not detect problems with this Repair connection f you cannot connect click Repair In the example shown above the computer was set to obtain IP addresses automati cally assigned by DHCP and it has obtained the IP address 192 168 34 13 The Default Gateway has the IP address 192 168 34 100 The settings must look the same as shown above then you have access to the configuration under the IP ad dress 192 168 34 100 Note The IP address of the Computers will be different regarding the last segment The first computer connected will be assigned by the tele phone system s DHCP server with 10 the second with 11 and so on 38 The configuration wizard The configuration wizard Start the web configuration by entering the identified IP address of the telephone sys tem in the address bar of your web browser followed by wizard e g 192 168 34 100 wizard As username and password enter admin each The configuration wizard allows you making the basic settings of the most important data i e distribution of external calls to the extensions as well as the assignment of the extension s telephone numbers to the num
87. ith all fundamental requirements of the European directive 1999 5 EC This conformity is confirmed by the CE sign on the device Further details on the declaration of conformity can be found under the following internet address http www tiptel com Ecological information During the normal use of the device you will not have any contact to substances damaging to your health The device is not battery operated The plastics used for manufacturing this device exclusively consist of partially recycled granules The packaging materials do not consist of plastics but of partially recycled cardboard and paper If you do not have further use of your device Tiptel com GmbH will take back the device without any charge The device will be properly taken to pieces for recycling 137 Appendix Notes on care Your telephone system does not require maintenance Clean the housing surface on ly with a soft slightly damp cloth or an antistatic cloth Never use a dry cloth electro static charges may result in malfunctions in the electronics Please do not use chem icals or abrasive cleaners 138 A AO a 77 Activate charge account 81 Allocation for incoming external calls 78 Analogue exchange office 18 Analogue FXO lines notes 116 Analogue telephones 25 APP cesos 122 Assignment table EXTENSIONS acaso nentes 81 incoming external calls 82
88. ith the digit O e Charges are only displayed on ISDN terminals not at analogue terminals e The PIN needed for important programming codes is preset to 0000 e The Ethernet address is preset to 192 168 34 100 e The subnet mask is preset to 255 255 255 0 e The basic DHCP address is 192 168 34 100 e The username password for the web based configuration is admin admin Note To enable full functionality of your ISDN terminal units you will have to assign MSNs to them The desired and configured in the telephone System subscriber s telephone number is to be used as MSN for the individual subscriber For details on assigning those MSNs please con sult the User s Manual for your ISDN terminal units 16 Connecting the telephone system Connecting the telephone system Removing the cabinet cover In case you wish to use port 5 through 8 with telephone systems comprising 8 ana logue ports or you wish to jumper ISDN ports from internal to external or vice versa or you wish to install or remove terminations resistors of the S ports or you wish to install modules you will have to remove the cabinet cover NM Please pay attention to applicable safety regulations in particular EN 60950 und VDE 0100 Removing the cover is done as follows E 4 3 Y pk jit Y Leuchtdioden wv v At the indicated areas 1 insert a slot screwdriver 4 mm or a similar tool as far as it goes from bottom of the housing in the direction towards the
89. ity between 3 and up to 15 hours for announcements and messages The desired capacity for announcements should be assigned to the function automatic switchboard here Memory assignment The free recording capacity is shown here Name You can change the name of the information system here to provide better clarity Phone number Your automatic switchboard is also available internally for test purposes using the call number stated here Brief description For documentation purposes you can enter a brief description here e g the room number Default target Here you should select a transfer target which will automatically be called in case the caller does not make a choice Maximum number of simultaneous calls Enter here how many callers should be accepted at the same time In case you wish to unlock external voice channels for other phone calls you will have to select a smaller value here Outgoing messages Welcome message A call is answered with the welcome message During the message the caller can se lect a connection target using the 1 9 MFV dialling buttons on the telephone The message can be restarted by pressing O If no key is pressed after the message the forwarding target of key 1 will be dialed 100 Menu Subscriber Position message After the welcome message the caller is transferred to the holding loop This collects all calls and if possible transfers them to the desired target During this time the
90. k whether or not the caller is a fax machine If yes the call will be forwarded to the extension defined as fax If no standard call dis tribution will be carried out Note Please make sure that for the defined fax extension neither Call wait ing nor Pick Up has been enabled Entry of Phone Number Here please assign to every external port the corresponding phone number In addi tion you may also want to assign a name to each phone number This name will ap pear in the From For Display applicable when using system telephones and or the internal VCM Module option Analogue FXS Here you define the analogue extensions per port Settings Rhythm of ringing signal for internal call Here you program whether or not call signalling with internal calls shall have another signal sequence as with external calls Please note that the correct playback of the call rhythm depends on the settings for the ringing signal with your analogue telephone You should select a ringing signal which can follow the call rhythm set 70 Menu Ports Advice of charges This menu is used to set whether charges shall be signalled at your analogue port If a fax machine or a modem is connected the charging signal should be disabled in order to avoid the interruption of connections Call waiting signal allowed This menu is used to allow or block the call waiting signal The setting can also be made directly via a telephone on an anal
91. l phone number Password After calling up the configuration menu for a subscriber you have to enter a user name subscriber name and a password Enter the desired password here Every subscriber is able to replace the password assigned to him by the administrator with his her own password In this case the password in the sub menu Administrator assigned by the administrator no longer identical with the one entered here As ad ministrator you cannot see the password entered by the subscriber but you can overwrite it any time Outgoing number When placing a call to an external subscriber the telephone system will advise the exchange via which MSN the call shall be established The exchange will assign the charges to this MSN In case CLIP is activated that MSN can also be displayed on the called party s telephone Is that number however not known to the exchange usual ly the base number will be used Some exchanges if ordered will also transfer un known numbers transparently through to the called party In order to be able to use this service CLIP no screening you will have to order this service from your pro vider which is usually with costs This service might be of interest for outgoing trans fer e g of service numbers e g 0180 or numbers of another subsidiary But please make sure not to violate the contract of with your provider concerning this service 84 Menu Subscriber You now have the option to en
92. l selection of a SIP account This is an alternative to the choices of the SIP accounts through the outgoing phonenumber By selecting the symbol you can register the corresponding account with the SIP provider again If an error has occurred then you will be provided with additional help after clicking on the symbol Note Please note that when checking for errors the Network status as well as the Network settings are checked Set up SIP Account Before you can use the device to place calls it is necessary to set up a SIP account Using the information contained in the SIP account the device is then able to log in to the SIP provider Now check in SIP settings under Provider to see whether your SIP provider is listed in the factory defaults Click on the field List of Providers A list of available providers is shown e Choose your SIP provider from the list The provider that is selected is dis played in the right column The list displays all providers that you have created followed by those creat ed ex factory The providers created ex factory are also designated with a country symbol If you also want to list all foreign providers that were speci fied ex factory you need to check Foreign provider e If your SIP provider is not listed you will next have to set up a new provider To do this go to the menu Internet telephony SIP provider If you would like to save changes for a SIP account press the Appl
93. l units complying with standards ETSI TS 103 021 ana logue terminals or CTR 3 ISDN terminals should be connected to the telephone system Analogue telephones Analogue telephones must comply with the following specifications e DTMF telephones dual tone multiple frequency The dialling information is transmitted via a tone sequence In addition to the Q Oand Okeys the O and O keys are also available Additionally the following feature should be supported by the analogue telephones in order to ensure full functionality of the telephone system e CLIP and or CNIP function Telephones that can display the caller s number and or name e MWI function with VCM Module installed Telephones that can indicate when new messages have arrived Message Waiting Indication In most cases this will be indicated by an LED or on the display e g with tiptel 140 tiptel 160 and tiptel easyDECT 6600 Note Pulse dialling telephones are NOT supported ISDN and TIPTEL system telephones Telephones that can be operated on S ports according to Euro ISDN standard DSS1 Only tiptel com 411 811 tiptel comPact 42 82 IP 8 and tiptel 42 Home For this function ISDN telephones require the associated internal subscriber number MSN You need to enter the desired extension number also to be configured in your telephone system as MSN at the telephone The input procedure is described in the User s Manual for the ISDN telephone 15
94. l uses the automatic switchboard function to decide the target with which he wants to be connected by pressing a number on his tone dialling MFV telephone This makes your system into a direct dial system In addition calls are removed from any available switchboard as the caller himself can connect to the desired contact A total of 9 target connections are possible each with an alternative target A connec tion target may occur several times here A classification can be made via the trans ferred names on the system telephone e g target 1 with number 50 and the name service target 2 with the number 50 and the name sales Remark To avoid pending calls the pabx disconnects incomming external calls via analogue ports automatically after one minute in some cases e g in idle state or if the called target does not pick up the phone Settings The automatic switchboard can be entered in various ways This gives you the option of entering an automatic switchboard for several external MSNs In the same way you can activate various automatic switchboards depending on the time of day via the day night switching 99 Menu Subscriber Automatic switchboard function The selected automatic switchboard is activated via this switch Select Language The position is announced in the holding loop depending on the position You stipu late the language for the position here Maximum memory for OGM Your voicemail system has a recording capac
95. licence key A new installation is not necessary 11 Notes A full version of the tiptel MicroBX charge analysis software can be downloaded for the relevant telephone system from the download area at www tiptel com Same as the version on the attached CD it is fully functional for a period of 6 weeks When the trail period has expired graphic charts are no longer available After purchasing a li cence key you can continue using the unlimited full version MicroBX graphic charts inclusive or upgrade to a hotel version with check in check out unlocking guest room phones and if applicable a hotel booking software A new installation is not necessary For details please refer to the User s Manual contained in the down load for further information Environmental compatibility No contact with substances harmful to human health can occur if the system is used properly The synthetic materials used in this device consist of partially recycled granulate Our packaging does not contain any synthetic materials Only cardboard and paper from partially recycled material is used Functioning in the event of power failure If you want to guarantee that your telephone system is also available in the event of a power failure an uninterruptible power supply UPS is available as an optional ac cessory This ensures that the system will continue to function for several hours in the event of a power failure Setting of country This tel
96. line ssssss 42 External telephone numbers an call distribution for the S ports 43 External telephone numbers an call distribution for the analogue exchange OMICS OMS E 44 Assigning the telephone number for outgoing calls 45 O tad es HEEL Con sisi tates 45 Main Configuration Interface sesenta 46 Generali sche e e e tute died o end pde t odd 46 Men SOtINgS e 48 Settings ita iei me ace bile o ed 48 Speed dialling iria cct eerte a eredi te nd 51 KI E 51 PlionigbOOK ini sued elei e ie t I LO ek 52 Set VICO c eL aa 52 Cali A d Les 53 Applications ayori trie te ee etae ete ie eet 55 Dialling Control lt a ted ee NER EGER 56 Emergency numbels eine Ie Eee e e Ces ee 57 Caldas ii E te cette o tte as 57 Call analysis software essssssseeeeenenene nene 58 Day night switching 2 i tente e o oe i Pre heit Pd des 58 Settinds nane endet elo eL ee i ce LER eS 59 TiMecontrO itt c ettet lona es 60 P blic holidays CR a de e Log ege 60 Hol MET D LEEREN 60 Setlirigs enean ectueln id 60 Kote E 61 ZONG aca ev aod a dte E Dre OE UR 61 TIImecontrol z 5 Se ested o ipe Uh eet en E Eee deles 61 P blic holidays ime a IPs 61 Configuration examples ssseeeeeeenene nene 62 Table of contents EXPONE ii aca Ra win ee 63 Date mea ai A no oa e dd 63 SetViCe iia not e et ade t
97. m you should install a UAE Universal Anschluss Einheit wall outlet Connect the two wires of an analogue extension at the screwing terminal bar at your telephone system by using an installation cable with terminals 4 and 5 of the UAE outlet Now you can connect the jack of the UAE outlet with the jack on the patch panel Note By using the circuit as explained above the two centre wires of the patch cable and thus also at the telephone are being used This is cor rect with most telephones A few telephones however do not use the centre wires but instead are using the wires right next to those wires to the left and the right If this is the case with your analogue telephone you must use terminals 3 and 6 of your UAE outlet instead of 4 and 5 27 Connecting the telephone system Connection of IP telephones In telephone system s configuration you must first set up a subscriber in whose set tings und Designation of extensions the item SIP Proxy Port must be activated In order to be able to use an IP telephone at the subscriber s end a password must be set In the configuration of the IP telephone as registrar the IP address of the telephone system and as port the SIP proxy port factory default is 5062 set in the telephone system must be used As SIP ID or user name the internal telephone number of the subscriber and as password the password of the subscriber has to be set After saving those settings the IP telephone will regist
98. menu plays a global role as you can enable or disable the basic functions of the telephone system Please use the online help as it might be more up to date as this User s Manual in particular when the firmware of the telephone system had been updated User name Here you can enter a new user name for the administrator The factory pre set user name is admin Password Here you can enter a new password for the administrator Please re enter the new password in the second entry field as confirmation The factory pre set password is admin Voicemail system Your telephone system supports the optional internal tiptel VCM Module included in tiptel comPact models The individual voicemail boxes personal answering machines are assigned in the subscriber menu Charges per pulse The transmission of charge information at the analogue ports is realised via charge pulses Each pulse corresponds to a certain amount which has to be defined here If the rates are obtained from the exchange in the form of units the base unit value has to be entered here This means that the value of one charge unit from the exchange is identical to the value of one charge pulse Note Charge pulses will only be transmitted if AOCD has been enabled Time for delayed call forwarding Each subscriber may programme a delayed call forwarding for his her internal tele phone number The delay time may be globally set for every subscriber between 5 and 40 se
99. n for external calls has not been enabled Up to 10 numbers of external subscribers with 24 digits each can be entered This ensures that police fire bri gade or other emergency numbers can be called from every extension Call data Your telephone system has convenient features for logging call data The telephone system stores up to 1000 data records This is a first in first out system Attempted outgoing calls are not listed Attempted incoming calls are listed When signalling several subscribers only the first subscriber on the list is displayed e The following call data of external calls is logged e date and time of the call e call duration in hours minutes and seconds e call direction coming going e phone numbers of the telephone system e phone number of the external subscriber e Subscriber who placed or received the call e charges if transmitted by the exchange office e cost centre Note The call data can be exported in the form of a table in CSV format and can be edited with a suitable programme The cost centre must be stated before dialling or during the call using the digit se quence QOO digit number 00 12 cost centre followed by the actual phone number and the outgoing call prefix when stating the cost centre before dialling With tiptel com 411 and tiptel com 811 you may enter the cost centre during the call on an ISDN telephone via keypad With tiptel 83 system you will only have to press the
100. nalogue exten sions Vice versa a call for one subscriber can also be signalled at several exten sions Thus group or team signalling is possible 76 Menu Subscriber Day night Switching Day night profile Here you can select the day night profile for which your settings should apply Group selection Select the group that you want to configure here Create a new group using the New setting or select an existing group After the configuration you can create the group with the button Create If you wish to configure a group after the configura tion click on the button Save Name Enter a meaningful name for the group here Phone number Assign a call number for the group here Group type Select the group type here e Open The group can be reached internally and externally e Closed The group can only be reached externally Group mode Your telephone system distinguishes between dynamic and static groups In the stat ic setting all group subscribers and call numbers are available In the dynamic setting the individual group subscribers have the opportunity to log in via 0060GroupsMSNO or to log out via O Group MSN After logging off the relevant subscriber receives no call signals Call distribution ACD Here you can set the various functions for automatic call distribution Automatic Call Distribution The following functions are available e Simultaneous This option means that all group subscrib
101. ne and is formatted as follows name phone number When entering data observe the maximum text length for the name 20 characters and the phone number 24 characters Service In the upper right corner on your screen you will find the tab Service By clicking this tab you will see a sub menu which provides you with administration settings for the speed dial directory Save speed dial list The speed dial list may be saved here in CSV format You may import these data to Outlook Express by using the import option of that programme Upload speed dial list The speed dial directory may be transferred from your PC to the telephone system You may also transfer a telephone book which has been exported from Outlook Ex press to your telephone system In order to be able to do this you have to choose the text file format You may only export the items name and phone number Transfer all entries to phonebook By clicking the button Transfer the sped dial directory will be transferred to the tel ephone book Delete speed dial directory By clicking the button Delete the speed dial directory will be deleted 51 Menu Settings Back Back to the speed dialling menu Phonebook You can save around 5000 entries with name and call number in the phonebook You can conveniently make and modify entries via the web interface Functions Modify or Add enable you to change existing records or create a new entry
102. ne number before leaving the office or programme that number later in your telephone system e g via remote configuration Calling your company s telephone system is usually not with costs as it will not be answered by the system However pay attention to the telephone rates of your hotel With some hotels even unanswered calls are liable to costs In case your company has a flat rate contract with the telephone network provider even callback in not liable to costs So even when staying abroad it could make sense to place calls via you company s tel ephone system And the called party will only see you office phone number and not the phone number of your hotel room while you are on vacation Saving telephone costs using your mobile In case you have a special rate when calling particular phone numbers or local num bers it might be cheaper to use dial into your telephone system via call through and call other phone numbers with costs of the cheaper fixed network rate Again the called party will only see your office phone number and not the phone number of your mobile phone Remote configuration via telephone Once you are connected with your telephone system und you hear the internal dial tone there are of course all programming options available to you see annex You can e g configure call forwarding in case you forgot to do this before leaving Groups Time control for group members The telephone system provides you with time controlle
103. ng the import option of that programme Upload phonebook The phonebook may be transferred from your PC to the telephone system You may also transfer a phonebook which has been exported from Outlook Express to your telephone system In order to be able to do this you have to choose the text file for mat You may only export the items name and phone number Special characters are not allowed in the telephone book and will be deleted or replaced during the import session Delete phonebook By clicking the button Delete the phonebook will be deleted Back Back to the phonebook menu Call filter This chapter is a brief instruction how to use your call filter Create Call filter Your telephone system can manage up to 100 call filters Each call filter may be as signed to a phone number MSN DDI or to all calls A call filter will be created by clicking Create Select call filter The call filter you wish to configure has to be selected here In case you wish to cre ate a new call filter you may select subscriber New Delete call filter Click Delete next to the selection in case you wish to delete a call filter Name The name for the call filter has to be entered here Filtering of incoming calls via following phone number MSN DDI of the tele phone system Select All in case you want the filter to verify all incoming calls Select a phone number MSN DDI of the telephone system in case
104. nt to point connection you have a basic number to which extension numbers DDIs are added Enter the requested DDI One MSN DDI must not be assigned to several external ports Furthermore you can assign a name to each number This name will be displayed in the From For Display which is available with system phones and internal voicemail systems Example Caller John name taken from phone book calls subscriber 50 via external MSN 4280 The telephone displays the name John in the first line while in the second line Call for MSN 1 MSN 1 50 is being displayed If you e g assigned the name Private to MSN 4280 the telephone will display the name Private instead of Call for MSN 1 68 Menu Ports Note External and internal numbers may be identical With this telephone system DDIs must not be identical with internal ex tension numbers You can however programme them this way In case you also received the DDI 0 from your provider you must as sign this DDI to an extension by all means This can of course also be the extension which has been defined as operator Call forwarding external Call forwarding can be set up for each MSN at a multipoint interface The number for call forwarding item informs you how many MSNs have call forwarding enabled In order to modify the call forwarding select the desired MSN and enter the desired da ta in the lower entry fields Should several external S ports be u
105. nts and messages The desired capacity for announcements should be assigned to the function greeting and transfer here 101 Menu Subscriber Memory assignment The free recording capacity is shown here Name You can change the name of the greeting and transfer here to provide better clarity Phone number Your greeting and transfer is also available internally for test purposes using the call number stated here Brief description For documentation purposes you can enter a brief description here e g the room number Target number for CF Enter the subscriber here that is to be connected after the welcome message Maximum number of simultaneous calls Enter here how many callers should be accepted at the same time In case you wish to unlock external voice channels for other phone calls you will have to select a smaller value here Outgoing messages Welcome message A call is answered with the welcome message Position message After the welcome message the caller is transferred to the holding loop This collects all calls and if possible transfers them to the desired target During this time the caller is informed of the automatically generated position number Note The announcement of the queue position can be deactivated Allocation for incoming external calls Here you can set via which external MSNs or DDIs the subscriber can be called Simply select the desired MSNs in the displayed table Information system
106. o LAN the configuration is performed via a web browser To do this it is necessary to set up a remote data transmission network on your PC Select your ISDN Enter the following data for access to the system 97 Menu Subscriber e Call number 99 e User name admin e Password admin The user names and passwords of individual subscribers are also permitted here If access to your telephone system from an external location is desired it is necessary to assign to the ISDN data service an MSN from one of your external S ports alloca tion table incoming external connections External access to the telephone system is then realised via this phone number In addition it is possible to set the relevant rights for remote access individually for each subscriber After selecting the subscriber you perform the configuration through the Dial up remote access menu The administrator generally does not have authorisation rights for remote access In this case a subscriber s password must be used External dial in First you will have to unlock your telephone system for external dial in Call Through Call Back For this purpose enter the external MSNs that are to be used for this dialling in process Subscribers who want to use Call Through and or Callback must use these particular MSNs when dialling in SMS Set up SMS The SMS service allows you to send or receive SMS messages to from other termi nals The messages are not transf
107. ogue extension by dialling 43 on and 43 off If a fax machine or a modem is connected the call waiting signal should be disabled in order to avoid the interruption of connections Phone number transmission This menu is used to allow or block the transmission of phone numbers The setting can also be made directly on the telephone at an analogue extension by dialling 30 on and 30 off Outgoing MSN Here you can select the desired outgoing internal phone number for example sub scriber 41 For external calls the subscriber will be transferred accordingly to the ex ternal MSN Kind of CLIP signalling This menu is used to define whether the phone number shall be signalled at the ana logue extensions via DTMF or FSK In German speaking countries FSK is generally used The relevant information can be taken from the User s Manual of your analogue telephones VoIP SIP Note This menu is only available with a tiptel VolP Module installed Subscriber list The overview page shows you a window displaying the status of all SIP accounts that have been set up Choose a name from the SIP Account column A window with all of the SIP account settings is displayed The Phone number column always lists the first telephone number of a SIP account 71 Menu Ports The Status column indicates if a SIP account is registered or if an error has occurred Under Selectable SIP account a dialling code is listed that enables manua
108. on Ports 5 through 8 are only available as screwing terminals You can connect analogue telephones cordless telephones answering machines and fax machines with the first 4 ports via western jacks or screwing terminals TIPTEL strongly recommends not to us more then one terminal at the same port Those terminals would comprise a parallel circuit which makes it impossible to call them individually Also malfunctions might occur terminals do not ring anymore caller s numbers are not be displayed low volume Please use a separate port for each terminal Analogue FXO ports This telephone system is ready for installation of an optional FXO Module Close to the cable bushing for the power cord there are two extra western jacks With no FXO Module installed these jacks are not operable Network connection The telephone system comprises one 10 100 Ethernet connector Connection is es tablished via a standard Ethernet cable CAT 5 Cross over will be detected automat ically and switched accordingly 14 Interfaces Terminals It is possible to connect analogue telephones answering machines fax machines and PCs to the tiptel com telephone system family tiptel com 411 811 tiptel comPact 42 82 IP 8 and tiptel 42 Home also support ISDN telephones and TIPTEL system telephones The range of operation and use of features depend on the terminal used Please also observe the User s Manuals for the terminals Only CE approved termina
109. on you can select the follow ing format PCM 8 000 kHz 16 bit mono This new file can now be transferred to the tiptel com telephone system Use the Upload menu item in Expert mode service to upload the file Call filter You can switch the call filter function on or off here Day Night switching You can switch the day night switching function for the complete device on or off here On delivery this function is deactivated On activation you will see the applica ble configuration menus LCR Here you can activate or deactivate LCR for the telephone system as a This function is deactivated as factory default setting On activation you will see the applicable con figuration menus Use wizard as cover page You can define whether the configuration wizard shall start automatically at access to the web configuration or not 50 Menu Settings Speed dialling Your telephone system provides a speed dialling list with a maximum of 100 phone numbers each consisting of 24 digits The speed dialling numbers can only be used to call external destinations Consequently you do not have to enter the prefix for the exchange connection For each speed dialling number a name consisting of a maxi mum of 20 digits can be entered Speed dialling numbers can be dialled at the extensions with the key sequence O9 00 00 Note The speed dialling list can be exported or imported as a table in CSV format Each entry starts in a new li
110. one end to the port at the very left of your telephone system Connect the other end to the connector of your ISDN NTBA The second S of your telephone system next to the left hand port is set to internal as factory default If you have jumpered this port to external you can connect the NTBA of a second ISDN connection to this port 3 3 E SS AT X IN n TA 15 XY Leuchtdioden NTBA LI 2 ISON Kabel Connection of ISDN or system telephones For system or ISDN terminal devices telephone systems tiptel com 411 tiptel com 811 tiptel comPact 42 IP 8 and 82 IP 8 provide you with one internal ISDN port in factory default settings Take the ISDN cable which has 8 pin western plugs at both ends Connect one end to the second S port from the left at your telephone system Connect the other end of the cable to your ISDN or system terminal device In case the ISDN cable to your terminal device is longer than 10 m 4 you need to install a termination resistor at the telephone Your m Specialist dealer will provide you with termination resistors which can be connected to the network outlet to have a jack for connect ing the telephone cable ui n 19 Connecting the telephone system In case you do not want to use the first S port of your telephone system for an exter nal ISDN connection you can jumper this port to internal and then connect another ISDN or system telephone so ISDN oder System Endger t Rufnummer 20
111. one system With tiptel com 411 or tiptel com 811 the operator can see at a system telephone which external phone number has been called and answer accordingly A very com fortable solution is using the tiptel VCM Module when e g you are only using one phone number The Automatic switchboard option says hello to the caller and asks him her to dial a certain number to reach e g XYZ company or ABC company tech nical support hotline etc The target phone however is always the same as you e g are alone in your office in the evening It would help you just to see the dialled num ber as this will be always the same The Automatic switchboard option however will replace the calling party s number with information on the number dialled to reach the desired company or department So you can see on your phone whether the called wants to talk to XYZ or ABC company technical support or hotline what soever So called From For display on TIPTEL system phones also supports CNIP name display i e in the display you see something like call from Miller LTD for technical support of ABC LTD Greeting and answering machine The optional tiptel VCM Module e g allows you to use an option called Greeting and transfer First thing the caller hears is a friendly message while the assigned phones are already ringing This way you can avoid repeating the same text again and again and the called person will only have to say his or her n
112. ountry setting This setting is made by the configuration language setting of your browser Deactivate the box behind Use wizard as cover page in case you wish to access the configuration of the telephone system directly from now on As long as this box is ac tivated when accessing the configuration every time the wizard will be started 40 The configuration wizard Configure the external connection This configuration item is only available when at least one of the two S ports is set to external i e for connection to the NTBA of an ISDN connection Country Phone type Entry of phone numbers Assignment of telephone numbers End tiptel Help Configure external port Type of external SO T0 public ISDN access may be either Point to Point or Point to Multipoint For further info have a look into the order confirmation of your ISDN access Please select type Point to m SO par frs Hoare Point to point access fea Here you configure whether you have an ISDN point to multipoint or a point to point connection With an ISDN point to multipoint connection with one connection you have more then one usually three ten at most different telephone numbers These can also be consecutive The point to multipoint connection is the connection usually used at home or in small companies If you have more then one point to multipoint connection these will have different telephone numbers With an ISDN point to point connec
113. ow chart outgoing calls Outgoing call external Exchange authorisation No No credit re maining Dialling blocked e g using line key or spe cific port allocation selective ex change con nection LCR if activated 126 Appendix Flow chart outgoing number transfer Outgoing call external Caller s number Forwarded Caller f an external call is forwarded for a certain sub scriber in administrator mode under Subscriber settings Authorisations you can choose be tween transmitting of call numbers from Device and Caller To transmit the call number of the caller CLIP number screening must be applied for with your network provider Call number as per Individual call input number In the personal subscriber configuration under Settings Outgoing number you can enter any call number e g Service 180 numbers To transmit a call number that is not available from the network provider for this connection CLIP number screening must be applied for with the network provider 127 Appendix Call number as per B channel table or first MSN of LCR the connection ERE f an external call is established explicitly via an So port B channel function key for system telephones or automatically via the LCR the de vice will still attempt to transmit the outgoing number as per the table or any
114. p iecit s 63 More rie d 65 MP as 65 Menu AAA 67 ISDN ii tal eee in E E E eee 67 SCUINGS Ati ce e Bai are ae ee iA eh el 67 Entry of MSN DDI ines daa E Ea 68 Call forwarding external ssseeeeeeneneneenene nnne 69 Analogue FXOS ai 69 SONGS eiim ecd s e tet tende 70 Entry of Phone Number eese etn tte ci 70 Analogue FXS x 0e i uS Ge Lc ito e tica ideni bars 70 Seltlirigs e ese dee o PL e e eee ERES 70 VOIP SIP 2i edat net da 71 Subscriber list ice treinta 71 Setup SIP Accounts s rio e LR Su etit densi 72 Entry of phone number ssssssseeememem een 74 Set Up SIP Provido atiaeina aeaaeai iai ae aa a Taas Eada 74 SOMOS ici Poen certe rh eee 75 Menu Subscriber eeeeeseeeeeeeeeee eese eee een nennen nnnm nannten annt nnn nn nennt 76 Gerlerali 3 5 tice a anda 76 CONI ae ta 76 Day night Switching 2 nini ii reete teg 77 OS Reed 77 Select group member sesessssseseeeeeenee nennen enne nnne 78 Allocation for incoming external calls eee 78 CalldistribUtlOri eie pn ER ER E 79 Subscriber Sub menu Administrator seeeeese 79 Copying a subscriber ssseeeenee eene 79 Modifying a subscriber oooocoocononccionccconncnonccnoncnno no narco nan nn eem 80 Subscribers aisit eia a a 80 Authors ato iia 80 Extensions allocated to subscribe
115. possible for example to playback or to delete ex isting messages For information on the functions available in your voicemail system please refer to the Remote query chapter in the corresponding User s Manual e LED flashing gt The voicemail box is full and the voicemail box has been deactivated or set to the announcement only mode if outgoing message 1 has been programmed as announcement only Action Pressing the key activates the hands free mode and your voicemail box is called The hands free mode is not automatically activated when the handset is lifted It is necessary to delete incoming messages For infor mation on the functions available in your voicemail system please refer to the Remote query chapter in the corresponding User s Manual Free macro key This setting allows the user to free up the corresponding function key for individual assignment In contrast to the abovementioned system functions the assignment de termined by the user is only saved in the telephone and has to be re entered if the device is exchanged Recording You can record the current call by pressing this function button 91 Menu Subscriber Remote dial in The dialling in process of your telephone system enables you to log on to your tele phone system externally via ISDN and to access the configuration user interface Note Please make sure that your ISDN adapter and CAPI driver have been configured correctly Install
116. r 81 Allocation for incoming external calls sees 82 Allocation for outgoing external calls seeeeeeee 82 External PABX dial in call through call back sssesss 82 SUS CMD iaa p Ro etii eR qs 83 Setlings 3 odia eo ur e ode E e or e o 83 Call forwarding icien een ate pp mE Ret 85 Table of contents Charge account 1 cce ee ee er ei ecrit eS 85 Systemiteleprione idtiiu ey Rea nay addi ats et atus 85 Assignment of the functional keyS ooooooonncnncconncnoccnnonnnnnrncnarcnnarnnnnn corno 87 Rerriote dial Iri cede een tt eder bee it fete 92 Voice DOK eC a e 92 Activate voice box for an user sssssseeee eee 92 Settings voice DOX nee ena ee Lc Eon e lentes 93 Uploading OGMS ui cech iced ttd ee fei 93 Settings Remote control essssseeeeeee nennen 94 Message transicion eR aO ONE Petra 96 Set Up service ici dia 97 Remote Configuration cceccccesneescceeseeeseeeeeeneeesneeseeeeneeeeseeeeseeeeeenenss 97 External dialzinz iili es oe E REG 98 SMS nane ii lisa Dl ei cated ates 98 Call Manager sac 3 nece e Lent EE e eL Ege e Le pes 99 Automatic switchboard ssssseeeeneeeeeenmnennnene 99 Greeting and transfer seessssssesseeeee nennen 101 Information system eii edet de data 102 Menu Network ccccssscsseesssssesceesenssnneeseessenneeseanecneeesensscneeseensecns
117. relevant prefix automatically Settings LCR mode Set the mode of the LCR module here Normal or economical e Normal The router tries to dial via the provider set If the connection is not possible the connection is made automatically via the subscriber s standard settings e Economical A connection is made only via the set provider Store LCR table You can save the current LCR table on your PC 60 Menu Settings Upload LCR table Select the file with the LCR table using the BROWSE button To transfer click the TRANSFER button In Germany up to date lists for your TIPTEL telephone system you may find on www telefonsparbuch de for the time being Pay attention to the download section of your telephone system on www tiptel com Delete LCR table You can delete the current LCR table here Provider The connection set up via another telephone company provider takes place via a special provider prefix Enter the desired provider with the provider prefix here By selecting the ISDN port you can also determine which connection is used to make the call If you simply want to specify the connection just leave the provider prefix field empty Zone You specify a range of call numbers for assigning providers with the tariff zones in put To do this the dialled call number is compared with the tariff zone The best fit ting tariff is determined for the assignment Example Tariff zone A 02102 Tariff zone B 02102428
118. ring from an S port which is set to internal you will have to re move the internal termination resis tors In order to do so please remove the two jumpers of JP505 1 for the first S port left hand side and the two jumpers of JP506 1 for the second S port second port from the left 24 Connecting the telephone system mW In case both S ports are jumpered to internal the total power consump tion must no exceed 2 W Please pay attention to the power require ments of terminal devices fed via Sp Connecting analogue terminal devices Connection of the first four analogue terminal devices can be done by directly using the TAE or western connectors of those telephones by plugging them into the corre sponding jacks of the telephone system or by connecting installation cable at the screwing terminals of the telephone system Further analogue terminal devices can only be connected by using screwing terminals Note All three connection types of the first four extensions are in parallel On ly use one single type at any one time Connection via TAE or western jacks directly at the telephone system For terminal devices with TAE connector please use one TAE jack for each device on the top of the cabinet In case the TAE cover has been closed you can remove it by lifting it at the front edge For terminal devices with western connector please use one western jack for each device in the centre of the connector array Pinning is in
119. rnal S port tiptel com 411 811 Operating mode Supply Analogue connections Supply voltage Supply current Ringing signal Frequency of audible tones Charge pulse Max length of connecting cable 0 6 mm Dialling mode analogue Mains supply Mains voltage Power consumption Power consumption in standby mode Optional modules Interfaces LAN Dimensions tiptel com 410 811 LxWxH in mm Weight Housing material wall mounted Wall mounting screw distance Weight of AC adapter Temperature range Operation Storage Protocol DSS1 Point to point or multipoint interface Protocol DSS1 multipoint interface 40 V 5 15 max 2 W 40 VDC 24 mA 10 96 45 V 15 96 50 Hz 440 Hz 16 kHz or 12 kHz 450 m DTMF 230 V 6 10 50 Hz max 23 VA less than 6 W model dependent tiptel VCM Module under development FXO Module VolP Module 1 port 10 100 Mbps 260 x 240 x 50 mm appr 0 7 kg ANS fire protection class HB 162 mm 0 58 kg 0 C to 40 C 20 C to 70 C 121 Appendix Appendix General command summary Select outgoing internal number Completion of Call on No Reply on CCNR Completion of Call on No Reply off CCNR Call forwarding always off Call forwarding always on Team log on only with team mode dynamic Team log off only with team mode dynamic Call forwarding always on follow me Forward external connection off only Aus
120. rnet connection dick Setup Dia up and Virtual Private Network settings Internet Options es General Security Privacy Content Commectons Programs advanced d To set up an internet connection dick sete Setup _ Dialup and Virtual Private Network settings ES Broadband Connection default or ES Dialup Connection default Add Remove Settings Choose Settings if you need to configure a proxy server for a correction Dial whenever a network connection is not present C Always del my default connection Local Area Netwerk LAN settings LAN Settings do not apply to dial up connectors LAN settings Choose Settings above for dialup settings Cas Windows 7 Windows XP Network settings in Windows 7 Click on Start then on Control Panel gt Network and Internet gt View network sta tus and tasks and the select on the left hand side Change adapter settings Then you can see the LAN connection Je Network and intemet gt Network Connections gt p se le golf Ne et N D Organize Disable thes network device Diagnose this connection Je 0 wa Local Area Connection mor dE Paralel Ethemet Adapter Double click on LAN connection and the Local Area Connection Status will open There you will have to select Properties Select Internet Protocol Version 4 TCPIPv4 and then Properties In the configuration which will then open up select
121. rs for analogue FXO port 5 Analogamt 1 Enter the phone numbers of your exchange access here Usually the phone number will have to be entered without area code Then by selecting among preset subscribers you may define which subscriber may be reached under which external phone number You ave entered e g phone number 4280 and selected subscribers 50 and 51 On a call for this number internal analogue port 1 assigned to subscriber 50 as well as the internal analogue port 2 assigned to subscriber 51 will ring The internal phone numbers however are 50 for subscriber 50 respectively 51 for subscriber 51 Select Own Phone number analogue FXO port 5 Gaee 1 Internal ports F 10 1234567890123456789a D 57 Analog57 ESSET M 50 Analog50 M 9311 AZ1 4 M 51 Analog51 F 9321 BV1 52 Analog52 M 9331 I 1 Label facultative 53 Analog53 V 20 ISDN20 Analogamt 1 54 Analog54 F 21 ISDN21 55 Analog55 88 Zentrale Callmanager 56 Analog56 Here you enter the telephone number for the first analogue port port 5 second con nector from the left and optionally a designation The number has to be entered without area code On the right hand side you select the extension s which should ring when the indi vidual telephone number s are being called To each programmed telephone number you must at least enter one internal exten sions as target an Note If you have activated the integrated
122. rt settings ssssssssseeeeeneeeneenenns Connecting analogue terminal devices Connection via TAE or western jacks directly at the telephone system 25 Connection by using installation cable eeeee Connection by using network installation cable Connection of IP telephones Connecting the telephone system to the network ssssssse Connection your telephone system to mains seesssssssssss Testing the CONMNECtION ococconnccccnocccinonaccconononcnnnnnncnnnnnn cnn nnnnnnnnannn cn conan cananea Configuration access eeeeeseeeseseeeeeeeen enne nnne nnne nnn natn nnne nennen 31 Identification of the IP AACreSS sessssssseesessesssessessseeseeeseeeseeeseeess 31 Table of contents Changing the IP address at a telephone ssssseeeene 32 Direct connection to a compulter sssssee e 33 Web configuration access mee 33 Trouble ShOOting a edic gta eer nia 34 Necessary settings in your web browser all operating systems 34 Network settings in Windows 7 e eee 35 Network settings in Windows XP sme 37 The configuration wizard eeeeeeeeeeeeeeeeeeeen nnne nnne nnn 39 Country Setting ra teniente ee t aee ic a de et ees 40 Configure the external connection sseeme 41 Fax switch at an analogue exchange office
123. ry default providers and user defined SIP providers STUN server operation with static WAN IP address Enter the static WAN IP address of the standard gateway here To find these please consult the documentation from your Internet provider or the status page of your DSL router 107 General settings General settings Reset the telephone system The factory default settings of the telephone system can be restored using the follow ing key combination 6000 PINO Please wait until the telephone system is again ready to be operated Power LED permanently ON If you cannot find the telephone system any longer in your network because e g the network setting were changed you can reset these to factory default separately All settings of the Network configuration menu will be reset to factory default All other settings remain as they are The factory default network settings of the telephone system can be restored using the following key combination 6000 You do not need any PIN for this Just wait until the telephone system is again ready to be operated Power LED permanently ON The default personal identification number PIN is 9990 The identification num ber can be altered as follows 0000 PIN old O PIN new OQ PIN new Factory default settings can also be restored with no telephone available Remove the housing cover set jumper 1 push the reset button 2 left hand next to the LAN connect or wai
124. s at the wall socket at the telephone system two telephone or network cables have to be connected At the other end of both cables again there are one or more wall sockets In this case the last outlets at both cables will have to carry termination resistors each and the termination resistor of the S port in the telephone system has to be re moved Note At each S port you can only operate one single Tiptel system tele phone Connection of ISDN telephones by using network cable In case there is a network infrastructure with patch panel and network outlets close to the telephone system you can also use this wiring for connecting ISDN or system tel ephones Connect the S port of your telephone system to the patch panel and connect the ISDN or system telephone to the network outlet in the corresponding room At the telephone you will have to install a termination resistor In case you wish to connect two ISDN telephones to one S port please use a two port ISDN switch without termination resistors and connect this switch to you tele phone system Connect both jacks of the switch with the two jacks of the patch panel and the connect the telephones to the corresponding network outlets At both tele phones you will have to install a termination resistor and the termination resistor at the telephone system s S port has to be removed Your specialist dealer can provide you with termination resistors which can be plugged into the network ja
125. sed individual set tings are possible for each Sp If the call forwarding is reprogrammed via a parallel connected terminal unit the settings of the telephone system will also be changed accordingly provided that the CFI ISDN feature is available If the CFI feature is not available the reprogrammed parameters will automatically be reset within the tele phone system after a short delay depending on the exchange office You can choose among the following settings e Call Forwarding Unconditional CFU e Call Forwarding On Busy CFB e Call Forwarding No Reply CFNR Requirements Connection to a multipoint interface This feature has been enabled Entry of the external MSNs Call forwarding external CFI Here you can set whether or not a query of the current call forwarding external should be carried out For public switches that do not support the call forwarding function via the CF ISDN service it is recommended to set the inquiry option to OFF Analogue FXOs Note This menu is only available with a tiptel 2FXO Module installed 69 Menu Ports Settings Operator Here you can define the subscriber to be used as operator With a not existing call distribution the call will be signalled at the operator defined This function will only be needed with DDI capable analogue exchanges Fax switch With an enabled fax switch all calls will be accepted without exceptions Upon ac cepting the telephone system will chec
126. sources with other network users 134 Stimulus Subnet mask Switch TCP IP UPS Dial tone WAN Access control Appendix Key sequence entered via a telephone keypad to start or activate certain features A subnet mask is a string of 4 dot separated figures having the same structure as an IP address You may receive it from your internet service provider together with TCP IP information A subnet mask enables you to define IP addresses limited to a certain network in contrast to valid IP addresses being recognized all over the internet Device to connect a number of computers to a network Today switches have replaced so called hubs Transmission Control Protocol Internet Protocol Standard protocol for transferring data on the internet Uninterruptible power supply A device that enables operation of your telephone system even in case of power failure for a limited time There is an internal and an external exchange dial tone Wide Area Network Combinations of different LANs via fast long distance lines are called WAN The best known example is the internet Protective measure to keep unauthorised persons from accessing your own network 135 Appendix Service You have purchased a modern product by Tiptel which was designed and manu factured in Ratingen near D sseldorf The high tech manufacturing facilities Made in Germany grant a continuous level of the highest quality This is even underlined
127. standard exchange connection The hands free mode is not automatically activated when the handset is lifted e LED flashing gt outside line authorisation is withdrawn Action none Note Do not assign this function to any key if the CO line access for this sub scriber has been blocked menu item exchange authorisation for out going calls none Otherwise this key will be flashing permanently For example the exchange authorisation can be withdrawn because the subscriber concerned has exceeded the limit of his charge account CO line access with specific MSN DDI line key Here you specify which MSN DDI of your telephone system should be used for an outgoing external call As the MSNs DDIs are assigned to certain external Sy connec tions you determine at the same time which port should be used for the telephone call The status is indicated by the LED as follows e LED on gt this MSN DDI is being used for the telephone call Action none e LED off gt Standby mode Action Pressing this key activates the hands free mode and provides an ex ternal line dialling tone after destination exchange connection The hands free mode is not automatically activated when the handset is lifted Note This setting permits access for this subscriber to an otherwise blocked 87 Menu Subscriber outside line menu option outside line permission for outgoing calls None to an outside line via a special MSN DDI LED flashing gt
128. stem telephones with the print function Remote control of system telephones With your system telephone functions like room monitoring hands free or an nouncement can be activated remotely The functions hands fee and room monitor ing are protected by PIN Control is activated by the following key sequences Room monitoring with p PIN n MSN of the system telephone 0000 ppppOMmO Hands free with p PIN n MSN of the system telephone 0000 ppppOnmO Announcement with n MSN of the system telephone 0000moO Here you can enter the necessary PINs If you wish that function to be disabled just leave the field empty 86 Menu Subscriber PIN for hands free mode You can define a 4 digit PIN for hands free operation here The default value is 0000 PIN for room monitoring You can define a 4 digit PIN for room monitoring here The default value is 0000 Assignment of the functional keys Status CO line access For this function the LED indicates whether a CO line is available for an external call Those external S connections that have been assigned to the subscriber will be tak en into account It is therefore possible that no external line is available even though not all external Sy connections are busy e LEDon gt no CO line available Action none e LEDoff gt an external line is available Action pressing the key activates the hands free mode and provides a CO line external dialling tone after
129. sult in not getting an FXO line When using analogue FXO lines in assignment for outgoing external calls the assignment should be set to according to assignment table 118 Technical notes when using a VolP module Technical notes when using a VolP module With an installed VolP module regarding dialling an external number via VolP and re garding the connection of VoIP terminals there are some technical deviations in op eration compared to an external ISDN line or an ISDN or analogue terminal device Acknowledge signal When activating system functions such as with activation deactivation of a call for warding or logging in out to from a caller group with an IP telephone there is no posi tive or negative acknowledge signal The user will only hear the busy signal Outgoing telephone number In the field display name in the SIP client configuration your own name or the out going number can be entered If the transfer shall be made same as with ISDN con nections will have to be entered Then the number defined as outgoing number in the subscriber configuration will be sent Allowed characters in the field display name are being defined by the provider Music on Hold rehearsal A rehearsal of music on hold MOH activated within the telephone system by using the code Q0000 is not possible with IP telephones Special functions using and 4 A number of special functions e g selective FXO line are being activated
130. swering ma chine Authentication occurs via the outgoing MSN of your telephone Remote access code The remote access code is a 1 to 4 digit number between 0 and 9999 Remote control You can switch remote access on and off here This switch does not apply to remote access via 930 or QRC Remote activation of VB You stipulate here whether remote activation of telephone answering should be pos sible here For the Yes setting the answering machine answers a call after 50 se conds even if telephone answering is switched off and waits for a remote access code to be entered This is how to switch on telephone answering remotely Note The answering machine now rings in parallel to the subscriber A call then receives a dial tone although the subscriber is busy and call wait ing has been deactivated The call deviation on busy setting is there fore not carried out Remote deletion You can set here whether the Delete ICMs remotely option is activated or not 95 Menu Subscriber Message transfer Message forwarding gives you the opportunity to be informed of received messages automatically Activate message forwarding You can switch message forwarding on here The following services are available 1 SMS After receiving a voice recording an SMS is sent automatically The following settings are relevant for this function e Target call number e SMS settings under Set up service 2 Call After receiving a voice recor
131. system s IP address set via a telephone was 192 168 1 35 Instead of this address you must enter the IP address set by you or in case the computer has been directly connected to your telephone system you must enter the factory default address 192 168 34 100 A window for entering username and password will pop up As factory default setting both is admin After entering username and password the web configuration can be accessed Datei Bearbeiten 7 Favoriten v3 vog e Web Slice Katalog tiptel com 410 811 Tp E 05 y Setev Sicherheit Extras Verbindung herstellen mit 192 168 A xl Ko AT Der Server 192 168 1 35 an System erfordert einen Benutzernamen und ein Kennwort Warnung Dieser Server Fordert das Senden von Benutzernamen und Kennwort auf unsichere Art an Basisauthentifizierung ohne eine sichere Verbindung Benutzername y Kennwort Kennwort speichern ey Abbrechen Ee PITT TT T gne Fa Am0 gt y 33 Configuration access Trouble shooting If you do not see the window asking you for username and password after entering the IP address the telephone system has not been connected properly via LAN to your network or computer of your computer s network settings are not correct In this case please connect your telephone system s LAN port directly to the comput er s LAN port by using the attached network cable The power up the telephone sys
132. t number cost centre destination call num ber 90000 Appendix display via Displayinfo and call back Programme IP address Display subnet mask display via Displayinfo and call back Programme subnet mask Display subscriber Incoming routing display the first assigned incoming MSN Display subscriber Outgoing routing display the first assigned outgoing MSN Subscriber configuration Set routing outgoing and incoming MSN Subscriber configuration Delete routing All MSN assignments are deleted Reset telephone system restart Reset network settings restore factory default network settings only Reset factory settings restore factory default settings of all settings all data will be lost Change PIN factory default 0000 124 00000PINOxxO xoxQxOxO 00000 00000PINOxxO xoxQxOxO 00000 900000 0000 x OPIN ext MSNO x ext So Port 00000 PINO O000PINO O090PINO O000PINO OO000PIN old PIN new Appendix Function codes for analogue terminals During the call Hold inquiry Q Reject waiting call eo End active call and switch to call waiting Q0 Hold active call accept call waiting or switch eo to held call Start conference between held and active cal Q6 Forward call waiting without accepting it QO Trace subscriber MCID 608 Parking a call QO0000 n O nn 2 digit park number Reconnecting a parked call 40000 n O nn 2 digit park number 125 Appendix Fl
133. t to point connection it is additionally necessary to enter the basic number of the tele phone system Enter the extension numbers for the point to point connection in the Entry MSN DDI menu Type Status For the external S you can choose between point to point and multipoint interface Layer 2 always active only with multipoint access If you have chosen a multipoint interface you can additionally define whether the connection to the switchboard shall always remain active layer 2 always active Thus the connection can be monitored via the switchboard With a point to point ac cess layer 2 is automatically always active CD external If a subscriber activates call forwarding to an external destination an external caller is normally diverted via a second voice channel B channel This has the following dis advantages however e The external destination receives CLIP information containing the call num ber of the telephone system and not that of the caller However you can correct this by having the service CLIP no screening unlocked by your telephone network provider Please note that this service is liable to pay costs The telephone system supports this service by the option to pro gramme any outgoing telephone number e Two voice channels are occupied and therefore are no longer available for other calls e f no further voice channel is available for call forwarding forwarding cannot take place 67 Menu
134. t until all LEDs are OFF remove the Md CLP Jl I jumper again and push the reset button once 3 P Hay again The telephone system will be reset to pow ww factory default settings at the next start up 108 Troubleshooting Troubleshooting Status LEDs If you suspect that a malfunction or fault has occurred the status LEDs of the tele phone system can provide first indications of a possible cause Status LEDs Subject to change without notice Note Power FLASHING during the boot process ON when system is ready EXT FLASHING if at least on analogue CO line is busy only with analogue CO Module installed ON if at least one ext B channel is busy So int only tiptel com 411 811 ON if at least one B channel is busy LAN ON if there is an active LAN connection Online only with VoIP Module FLASHING when all SIP Providers active but at least one subscription not successful ON when all SIP Providers active and all subscriptions successful VoIP only with VoIP Module ON with at least one active VoIP call VM only with installed tiptel VCM Module FLASHING when there are new messages in at least one mailbox ON when VCM Module ready When starting the telephone system a rotating light over all LEDs is seen during the initialisation phase After the tiptel VCM Module has been installed for the first time it has to be initialised LED VM does not light for some 5 minu
135. tart Use this function to restart your telephone system manually Voicemail Note This menu is only available with a tiptel VCM Module installed Unassigned folder on the MMC ICM and OGM from deleted subscribers or cancelled voice boxes are retained until they are deleted manually At this point you can assign the complete directory with all of a subscriber s or services ICM and OGM whose voice box is not yet switched on Please note that under some circumstances there is no access to ICM or certain OGM if the subscriber or service does not use ICM or certain OGM Memory assignment The memory occupancy lists all the voice boxes that are switched on and the memory space reserved for them Please note that for technical reasons it is not pos sible to reserve the whole space on the MMC for voice boxes Unassigned directories from former voice boxes also reduce the available memory space SIP Note This menu is only available with a tiptel VoIP Module installed RTP Settings This setting allows you to determine how long the device collects all speech data packets that are to be sent before actually sending them The shorter this time frame is the greater the necessary bandwidth Reason The speech data is sent in smaller packets For each packet however what is known as a header has to be calculated This header is sent less frequently in the case of larger speech data packets If however a larger speech data packet does not reach
136. ter dialling the next digit this normally indicates that MSN is incorrectly programmed in the terminal Check whether the correct extension number is pro grammed for the first MSN Consult the User s Manual for your ISDN terminal No incoming external calls possible e fyou hear a message that the subscriber s line is temporarily unavailable check the connecting cable between telephone system and NTBA and re place it if necessary If this does not solve the problem check if your mul tipoint connection is functioning properly by doing the following 110 Troubleshooting e If the telephone system is connected to a multipoint interface remove the system plug from the NTBA and plug the NTBA mains plug into a function ing mains wall outlet Take an ISDN terminal and plug it into the NTBA If you hear a dialling tone in the receiver of your ISDN terminal the multipoint interface is functioning properly and the fault can only be within the tele phone system or the wiring between NTBA and telephone system Check the S ports of your telephone system If the S interfaces are functioning properly it is highly likely that there is a problem with the wiring Please contact the company that installed your telephone system Note For further questions please contact your specialist dealer who may al so provide remote servicing The Tiptel Service Centre offers compre hensive support 111 Tips and tricks Tips and tricks This telep
137. ter that number If you do not wish to change the pre settings carried out by the administrator just leave that field empty which should be the normal case Call forwarding Call forwarding is executed within the telephone system and can be configured indi vidually for every subscriber It is possible to forward calls to internal and external calling destinations A maximum of two calls can be programmed for forwarding in succession within the telephone system An external phone number must always contain the O for exchange connection Call Forwarding Unconditional CFU Incoming calls are immediately routed to the call forwarding destination Your own terminal does not display a notification for the call This setting is recommended for business trips holidays etc Call Forwarding on Busy CFB Incoming calls are forwarded to another extension when your terminal is busy Note In order for the CFB feature to operate properly the call waiting signal must be disabled at the relevant telephones Call Forwarding No Reply CFNR In this case the incoming call is indicated on your terminal for a specific period of time If the call is not taken during this time it is diverted to the rejection destination It is also possible to enable call forwarding at individual terminals refer to the User s Manual for your telephone system Charge account You can see the current credit on your charge account here Without any credit with
138. tes When it comes on it indicates that the tiptel VCM Module is now ready 109 Troubleshooting Description of possible malfunctions A number of possible errors and suggestions how to resolve them are listed below An analogue terminal cannot be called Pick up the receiver of the terminal If you hear a special dialling tone the call for warding feature is enabled Deactivate this feature and check it again Analogue terminal with no dial tone The terminal is probably faulty Pull out the plug of the terminal and plug it into a functioning extension If the terminal does not work for this extension either contact your local dealer to replace the device If the terminal functions at the new extension either the analogue connection is faulty or there is a problem with the wiring Please contact the company that installed your telephone system An ISDN terminal cannot be called Pick up the receiver of the terminal If you hear a special dialling tone the call for warding feature is enabled Deactivate this feature and check it again Check whether you have programmed an MSN in the terminal Consult the User s Manual of your ISDN terminal for information on querying and programming an MSN ISDN terminal cannot conduct external calls If no external calls are possible although the relevant authorisations have been as signed and the exchange dialling tone can be heard after dialling 0 and the call is aborted af
139. the following environments o inthe open in damp or wet rooms bathroom shower swimming pool at locations with direct sunlight in explosive areas with ambient temperatures below 0 C or above 40 C with strong concussions or vibrations o industy environment The device has been designed for wall mounting the device must not be covered and must have a distance of at least 10 cm to any other objects this of course does not apply to the module n During a thunderstorm you should neither use the phone nor connect or disconnect any cables Danger of an electric shock when a lightning hits the telephone network Unauthorized removal of the telephone system s cover or inappropriate repairs may result in hazard for the user When disposing of the device all applicable national laws and regulations must be obeyed In case of a power outage emergency calls cannot be made without a UPS For exceptions to this rule please see the User s Manual of your device Dial locks may block emergen Cy calls Install all connection cables with care so that no tripping hazards result from the in stallation Connection cables may not be bent excessively pulled or stressed me chanically Connection cables may only be installed inside of buildings ISDN connections data and audio ports are SELV circuits and may only be connect ed to circuits which are also SELV themselves With any malfunction the power cord must be removed from the
140. the recipient this is noticea ble due to an acoustic interruption Dejitter buffer size Jitter describes the time fluctuation between the receiving of two data packets To compensate for time fluctuations a buffer dejitter buffer is em ployed When setting the size of the dejitter buffer please keep the following effects 65 Menu Settings in mind Too small of a dejitter buffer can result in speech interruptions if data packages with a longer runtime are rejected If the buffer is too large there may possibly be a perceptible echo Special Settings QoS for SIP TOS DiffServ QoS for RTP TOS DiffServ These settings allow you to influence the prioritization of speech data in the network Internet Pause between 2 dialled figures Using this setting you influence the maximum amount of time that may pass between the last input of a dialled number and the placing of the call Note You can accelerate the placing of the call by pressing the button after entering the last digit 66 Menu Ports Menu Ports ISDN At this menu external and internal S ports are configured Settings Your telephone system has up to two S ports which can be switched to external or internal For the external S you can choose between a point to point and multipoint interface If you choose the multipoint interface you can additionally select layer 2 always active This setting is required by some public exchanges For a poin
141. this go to the menu Set up SIP pro vider Name In the case of some providers devices the name of the person you are calling is shown instead of the telephone number Username SIP ID Password Authentication Please refer to the user registration information provided by your SIP provider Note 1 The input fields for Name User name SIP ID and Authentication in our experience are called something different depending on the provider Often the authentication input is dropped altogether Note 2 After choosing an ex factory defined provider the input fields for Name User name SIP ID and Authentication are labelled in the same way they are found in the registration documentation of the provider This should simplify the input of settings Operator Here you can define the subscriber to be used as operator Following calls will be forwarded to that subscriber e Calls being placed to a phone number which has not been assigned to any subscriber e Calls being place to an unknown phone number 73 Menu Ports Use optimized parameter for fax Here you can select a subscriber for fax connec tions With this selection data transfer will automatically be optimized for a fax con nection A successful transmission depends on the quality of the connection and therefore cannot be guaranteed Voice compression Adjust the desired compression of speech data with this set ting Please note that the speech quality can deteriorate In addi
142. this IP address Note You can either use an analogue an ISDN or an system telephone to query the IP address However the telephone must be equipped with a display IP telephones cannot be used for this purpose In case the telephone shows as an answer to your query the IP address 192 168 34 100 the telephone system has not received any valid IP address from your network s DHCP server In this case please check whether the LAN port of the telephone system has been connected correctly to a LAN port of your router or to a switch connected to your router Disconnect the telephone system s power supply and then reconnect it Wait for three minutes and then again query the IP address Changing the IP address at a telephone This chapter only applies when your telephone system has been connected to a router or a switch of an existing network but there is no active DHCP server When there is no active DHCP server the telephone system could not obtain an IP address at start up In this case its IP address is 192 168 34 100 and its internal DHCP server with the start IP 192 168 34 10 has been activated When you are experienced enough in network technology and you which IP address you want to assign to your telephone system you can do so by dialling 00000000000 xxxO xxxQ xxxO at any connected telephone Instead of Xxx you will have to enter the four IP address segments For example Setting the IP address 192 168 1 100 would be done by entering
143. tion the compression you have selected has to be supported by the Internet telephony provider and by the device Choose the off option if you would like to send or receive faxes Overview of settings for the selected provider The settings for user defined SIP providers can be changed under Set up SIP Pro vider The parameters for an SIP provider defined ex factory cannot be changed In this case create a new SIP provider and make the desired changes Entry of phone number Here please enter the phone number of your SIP account The entered phone num ber will be treated the same way as a phone number at an external ISDN access Set up SIP Provider On this page you can create SIP providers yourself If you would like to communicate via a SIP server in your local network you also create a SIP provider The number of providers is unlimited If you would like to save changes for a provider press the Apply button Reset will restore the last settings that were changed as long as these have not yet been transmitted to the device Note Changing provider data is applied immediately to the SIP accounts that use this provider Depending on the change that has been made the device will automatically log off from the providers and will re register it self with the new settings Speech connections in progress are termi nated SIP Provider Here you choose whether you would like to create a new provider data record or chang
144. tion you will get a trunk number with an extension range As extension num bers with one ISDN connection you will get one digit extensions 0 9 with more than one connection you will get two digit connections e g 0 and 10 29 All ISDN connections have the same telephone numbers In case of doubt consult the documents of your ISDN connection or your telephony service provider Note The wizard can only configure your telephone system with the connec tion type point to multipoint connection If you select point to point connection the wizard will be closed In this case you will have to per form the configuration manually 41 The configuration wizard Fax switch at an analogue exchange office line This menu is only available with an installed foreign exchange office module for ac cessing analogue external lines If you wish to divert incoming fax messages auto matically to a certain extension the you will have to activate the fax switch Fax switch at analogue exchange In case you wish to forward incoming fax messages to a specific extension with an analogue exchange please activate the fax switch by selecting one subscriber from the list as fax machine In case you don t have a fax machine please select option OFF Please select fax switch analogue FXO port 5 Analogamt 1 54 Analog54 Y analogue FXO port 6 Analogamt 2 Of z If you have activated the fax switch as shown above the telephone system will
145. top Pull the screwdriver towards you 2 which will slacken the snap mechanism and lift the cover towards the back of the unit When refitting the cover please make sure that the rear fittings of the cover are matching the rear slots of the housing bottom Now push the cover down at the ter minal area until it snaps in 17 Connecting the telephone system Connecting the telephone system to an analogue exchange office In order to operate tiptel com 410 811 at an analogue exchange office you need the optional 2FXO Module With tiptel comPact 42 82 IP 4 this module has already been integrated The telephones system can be operated at up to two analogue exchange office lines 12 Take both connection cables and make a loop through the ferrite clamp beads which came along with your telephone system Connect the RJ 11 western plugs to the two ports on the lower right had side of the telephone system In case you wish to operate the telephone system only at a single analogue office exchange line please use only one cable Connect the other end of the cables to the all outlet of your analogue exchange office line Note Analogue exchange office lines can only be connected by using the western ports of the telephone system there are no screwing terminals 18 Connecting the telephone system Connecting the telephone system to an ISDN NTBA connection Take the ISDN cable which has 8 pin western plugs at both ends Connect
146. tria Forward external connection on only Austria Room monitoring Hands free Announcement Phone number transmission off Phone number transmission on Call number transfer for a call Completion of call to busy subscriber on 122 OO internal number 0000 0000 0000 0000 Ziel O 0060mnO nnn Team number 6000nnn nnn Team number 0000 own phone number 0000 So Port Q 0000 So Port O Ziel O o000PIiNOnnn PlNuser room mon n extension Oo0600PINOnnn PlNuser hands free n extension o609gO0nnnO n Extension 0000 9000 9000 40000 Appendix CCBS Completion of call to busy subscriber off CCBS Call waiting off Call waiting on Pick up Targeted exchange connection via external S important with FXO and or VolP Module Call forwarding on no reply off Call forwarding on no reply on Call forwarding when busy off Call forwarding when busy on Speed dial from central speed dial register of telephone system 100 entries Telephone book only with System ISDN telephones Pick up answering machine Reset ISDN Reset HDLC Remote maintenance on Remote maintenance on after switching to point to point access Play music on hold Assigning the cost centre Display IP address 123 0000 0000 6000 00 0000 0000 0000 destination O 0000 0000 destination O 00 00 00 99 eo 6000 O000PINO O000PINO 000006PINO 000006PINO 90000 006 cost centre digi
147. ts DDI DHCP Method of setting up an external call A distinction is made between manual automatic destination and VIP exchange connection Network operator s dialling tone Possibility to dial an external subscriber number Different signals are used for internal and external waiting calls This type of connection is also referred to as point to point operation PP Point to point connection also allows you to connect a telephone system to the S basic connection It is possible to directly dial the destination subscriber on this connection refer also to DDI Transferring charge information during the call Transferring charge information at the end of the call This tone indicates that the line of the destination subscriber called is busy or that there is no free line to establish the connection lane occupied Refer to S interface Computers or users who are connected Direct Dialling In This is a call number that is added to the system s call number in order to reach the person required also referred to as direct dial number The DDI does not have to but can be the same as the subscriber internal number Dynamic Host Configuration Protocol DHCP servers assign a free IP address to connected computers on start up Service identification With ISDN incoming calls are subdivided according to different services D channel DNS Service identification ensures that terminals only signal calls for which they
148. u will receive a call back to the entered number see below Call back In order to register the charges incurred when dialling in e g for employees with remote access a callback can be activated This callback is then made to the tele phone number entered above When the transferred CLIP information matches the phone number the call is not accepted The callback is initiated within 15 sec Note The exchange authorisation for the corresponding subscriber must be activated for a callback Subscriber Note As an administrator simply select the desired subscriber in the adminis trator menus see previous chapter Then you will see additional menu items on the left edge of your screen inter alia also sub menu Sub Scriber Each subscriber can change his her settings with his her user name and password The subscriber settings can be accessed provided that the subscriber logs on the telephone system with his her user name Settings Automatic CO line access After picking up the handset the telephone system will automatically initiate a stand ard exchange connection i e the telephone system dials 0 for you If a free CO line is available you will immediately hear the external dialling tone If all external lines assigned to the subscriber are busy you hear an internal busy tone An automatic exchange connection is only executed for the first connection attempt For further connection attempts for example for an inq
149. uiry call the internal dialling tone is heard first If a further external connection is to be made the exchange must be di alled In case of an activated automatic exchange connection it is possible to activate the internal dialling process using the key combination In addition ten seconds after the handset has been lifted the telephone system is automatically switched to the internal dialling tone Afterwards internal calls can immediately be held Automat 83 Menu Subscriber ic exchange connection is also executed if no exchange authorisation is available This is necessary in order to ensure that emergency phone numbers can be dialled As soon as additional digits that do not belong to an emergency number are dialled the connection is terminated Note The automatic exchange connection feature must be enabled The required exchange authorisation must also be available Call pickup Pick Up Use this menu to define whether an incoming call may be picked up by another sub Scriber Select the answering machine setting if you wish to operate an answering machine at this extension You are now able to pick up the call even after it has al ready been answered by the answering machine Follow me This function allows you to transfer the call forwarding of your internal number to the phone number of your current location Press the following buttons to apply call forwarding to the other extension 9000 individua
150. unction After activation you can open the configuration from the configuration icon You can change the fol lowing settings using the day night switching e Call distribution e Call forwarding external e Authorisation to access an outside line 58 Menu Settings e Call deflection subscriber e Answering machine ready only with tiptel VCM Module installed e Announcement of answering machine only with tiptel VCM Module in stalled e With day night switching enabled you can define up to 6 different profiles This is done via the corresponding configuration page with the above mentioned settings e g subscriber settings On each of these configuration pages you will then find a new bar day night switch ing at the top By clicking the corresponding profile the display of the current con figuration page with the corresponding settings will change accordingly All settings of this page marked in yellow are dependent from the chose profile Change of these settings will only apply to the currently chose profile Note You may want to check the yellow marked settings in all profiles in case switching between the profiles unwanted changes in subscriber config uration appears Settings Profile name There are 6 profiles available in the configuration You can enter a different name for each profile e g day night break etc Activating individual profiles on off Here you can switch individual profiles on or off
151. ur network The DHCP server should be deactivated for integration in an existing network In case of any questions please contact your local network administrator Note The telephone system will automatically restart after a change Use of the standard gateway This function is only to be used if you want to reach the telephone system via another network e g the internet or when the telephone system should transfer information to another network e g a server application on telephone charges In this case the IP address of the external router must be entered in this field Note For these applications you should only use fixed IP addresses And you should disable the DHCP server integrated with you telephone system Name server addresses DNS DNS server Under Preferred DNS server please enter the IP address of the DNS server to be used In most cases this is the address of the router gateway used But you can also enter up to two different DNS servers which may be contacted by the device DHCP You can also use your telephone system as your network s DHCP server This means that computers in your network no longer require a fixed IP Address Instead they will be assigned with an IP address during the start up of your telephone system You telephone system is capable of assigning IP addresses to the number of clients you enter in the corresponding field In order to be able to use the DHCP please tick the box Enable DH
152. wall socket outlet below the telephone system MM can install two S M at this outlet 454868608 At pins 1a 1b 2a and 2b with a universal wall socket at pins 3 4 5 and 6 a tele phone or network cable has to be connected At the other end of the cable another ISDN or universal wall socket and starting form this where applicable further ISDN or universal wall sockets can be connected Wiring has to be made 1 1 no crosso ver The last ISDN wall socket will have to carry a 100 Ohms termination resistor be tween 1a and 1b and between 2a and 2b each With a universal wall socket termina tion are between pins 4 and 5 and between Pins 3 and 6 Termination resistors are also available for plugging them into the jack of the last out let and also ISDN wall sockets with integrated switched termination resistors are available 22 Connecting the telephone system The first wall socket has to be connected to the internal S port of the telephone sys tem by using an ISDN or network patch cable Further wall sockets are used for plugging in ISDN or system telephones With this type of bus outlets are in series The last outlet gets termination resistors installed The other side of the bus is terminated within the telephone system termi nation resistors are installed The telephone system in this case is the start of the bus As an alternative the telephone system may also be located in the centre of the bus For thi
153. ward call to drop target e Under drop target select that subscriber who should pick up those callers e g a group Callers from abroad with VIP customers from that country In case you wish to forward calls e g from the Netherlands to a caller speaking the language At the same time you want a particular Dutch VIP customer to be signalled without that a m filter being applied Set up two filters e Select Filtering of incoming calls via following phone number MSN DDI of telephone system All e Select filter criteria Caller s phone number e Enter phone number of your VIP customer as Caller s phone number e Set priority to 1 e Select If criteria matches caller then Use standard call distribution 55 Menu Settings This filter makes sure that your Dutch VIP customer can reach you as usual l e all calls from that customer will be distributed according to the call distribution set e Select Filtering of incoming calls via following phone number MSN DDI of telephone system All e Select filter criteria Caller s area code e Enter Caller s area code 0031 e Set priority to 2 e Select If criteria matches caller then Forward call to drop target e Under drop target select that subscriber who should pick up those callers e g a group All other callers from the Netherlands will be signalled at the select
154. witches are availa ble from two up to eight connectors ISDN switches with two ports are available with and without integrated termination resistors ISDN switches with more than two ports usually have integrated termination resistors When using an ISDN switch with integrated termination resistors the cable length of the connected ISDN telephones may not exceed 10 m When using a two port ISDN switch without termination resistors the cable length of both telephones together depending on the cable quality may not exceed 100 m together In this case at both telephones termination resistors will have to be installed and the termination resistor at the telephone system s S port has to be removed e Your specialist dealer can provide you with termination resistors 4 which can be plugged into the network jack and which have a jack for connecting the telephone cable Note At each S port you can only operate one single Tiptel system tele phone 21 Connecting the telephone system Connecting several ISDN telephones by using an S bus As an alternative to directly connecting the telephones you can also install an Sy bus from the telephone system In order to do so below the telephone system you must install an ISDN wall socket or a universal wall socket With ISDN wall socket outlets both jacks are in parallel with universal wall socket outlets the two jacks can be con nected to separate cables In case you installed a universal
155. y but ton Reset will restore the last settings that were changed as long as these have not yet been transmitted to the device Note Depending on the changes that have been made the device will auto matically log off from the provider and re registers itself with the new settings Any existing speech connections are terminated Account Here you choose whether you would like to change an existing account or create a new account 72 Menu Ports Go to Account name and enter a name of your choice to designate the data record You can choose any name for the account as it is irrelevant to communications with your SIP provider Note Changing the name of the account later will only change the existing data record No additional copy of the data record is created Using Account active on off you can switch off the SIP account as necessary The SIP account is then temporarily logged off from the SIP provider Then you will be unable to make calls using this account SIP Settings Provider Choose your SIP provider from the list The provider that is selected is dis played in the right column The list displays all providers that you have created followed by those created ex fatory The providers created ex factory are also designated with a country symbol If you also want to list all foreign providers that were specified ex factory you need to check Foreign provider You can also create additional providers To do

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