Multibutton Telephone User Guide
Contents
1. 3 Dial and your own extension number then follow the voice prompts From outside to go right into your co worker s mailbox after calling your company s Automated Attendant 1 Dial for quick message 2 Dial your co worker s extension number 15 AETI E g D to amp w J Voice Mait_spox Basics Review these basic features before using your mailbox for the first time To record a greeting for your mailbox Callers hear your greeting before leaving you a message Press V MAIL or push VI xx Push Greet Push Gr Gre or Gr3 to select which of the three available greetings you want to be active Do one of the following Push Lstnto listen to your greeting if recorded Push Rec to record a new greeting Push Erase to delete your greeting and use the built in prerecorded greeting Push Back to exit without changing your greeting FoOMSA To record a name for your mailbox Callers may hear your recorded name before leaving you a message 1 Press V MAIL or push VIM xx 2 Dial RN 76 3 Do one of the following Push Lstnto listen to your name if recorded Push Rec to record a new name Push Erase to erase your name and use your extension number instead Push Back to exit without changing your name To enter a security code for your mailbox A security code prevents unauthorized access to your mailbox 1 Press V MAIL or push VIM xx 2 Dial OP 67 and push2. Save then Back twice Exit to exit 2 For a co worker s extension Push Menu Dial 03 Enter the extension number Next Enter the name following the chart below Save then Back twice Exit to exit Name Programming Chart Key 1 Press 2 Presses 3 Presses 4Presses 5Presses 6 Presses 7Presses 8 Presses 9 Presses Features to make you More Productive When using Menu Prev and Next scroll options Select drills down to entry lt lt and gt gt scroll entries and Save saves entry To exit the Menu soft key options at any time press the flashing green SPEAKER key or Exit Menu 10 Volume Preferences 11 Ring 12 Offhook Ring 13 Page Push Down or Up to adjust the selected option Menu 20 Display Preferences 21 Contrast 22 Min Brightness 23 Max Brightness 24 Auto Backlight Push Down or Up to adjust the selected option Not on 22 button Menu 30 Feature Preferences 31 Voice Announce 32 Handsfree Reply 33 Auto Call Timer 34 Hot Dialpad 35 Illuminated Dialpad 36 Auto Call Screening 37 Incoming Page 38 Ringing Line Preference 39 Off Hook Signaling For the selected option push On to enable or Off to disable Menu 40 Ring Preferences 41 Key Assignments 42 Tone Assignments 43 Tone Configuration Tone ae For Key Assignments Next Select for key type Line Call Coverage or Call peel Pickup then press key repeatedly to set the ringing mode For Tone Assignment N
3. To select one of your last 5 calls to redial press REDIAL VOLUME Dial soft key MUTE While on a call MUTE turns off your handset or Handsfree microphone SPEAKER Press to use Handsfree Lift the handset for privacy While on a handset call press twice for Group Listen VOLUME Adjusts display contrast while idle ring volume while ringing or music volume if Background Music is on While on a call adjusts the call volume Two quick flashes green You have new unreviewed calls in your Caller ID log Fast flash red There are new voice mail messages in your mailbox SS CT ESE SETTING UP Your SPEED DIAL ONE TOUCH KEYS To store a Personal Speed Dial number in a Speed Dial One Touch Key Push Menu Dial 741 Press One Touch Key Select gt gt to select type Line Group 90 98 or line 01 64 if required Next Enter number Next Enter name see page 13 Save then Back Exit to exit Press the One Touch Key See the Telephone Feature Handbook for more on Speed Dial USING THE FIXED FUNCTION KEYS E Press Dial co worker s extension to Transfer your call UNDERSTANDING THE RING MESSAGE LAMP E A Quick Tour of INTERCOM Press and dial a co worker s extension number On green while talking to voice mail or a co worker Flashes green during a Transfer or while an Intercom call is on Hold V MAIL Calls your voice mailbox On green while
4. announces information to callers such as company directions or hours of operation push Annc Dial the mailbox for the message 809 832 Push Lstnto listen Rec to record or Erase to erase To record a Message On Hold dial 1 Push Lstnto listen Rec to record or Erase to erase OR 2 For the System Administrator mailbox maintenance options do one of the following Push Subs Dial the extension whose mailbox you want to maintain e g 305 To Erase All Messages in the mailbox push Msgs To erase the mailbox Greeting push Greet To erase the Mailbox Name push Name To record a new Mailbox Name dial N 6 Push Lstn to listen Rec to record or Erase to erase To use Mailbox Security Code Delete to delete the mailbox Security Code dial S 7 To record a Greeting or Message on Hold for the Built In Automated Attendant without IntraMail e Greeting At extension 301 Access Level 5 required press V MAIL Instr Dial the mailbox for the greeting 801 808 Push Lstn to listen Rec to record or Erase to erase e Message on Hold At extension 301 Access Level 5 required press V MAIL MOH Push Lstn to listen Rec to record 120 seconds max or Erase to erase NEC UN ATA NEG Unified Solutions Inc 4 Forest Parkway Shelton CT 06484 Empowered by Innovation NEC A50 0031 77 002 203 56 5400 www necdsx com
5. you call your mailbox Flashes red during Call Screening broadcast DND Enables Do Not Disturb when you don t want to be interrupted Soft key selects mode On red when Do Not Disturb is enabled CONF While on a call press to set up a Conference On green while on a Conference Flashes green if you put Conference call on Hold HOLD Puts your call on Hold While idle turns Background Music on and off H OutTsipDE CALLS To answer an outside call 1 Lift the handset 2 If you are not automatically connected press flashing line key If you hear a call ringing a co worker dial and their extension number to pick it up To place an outside call 1 Press a line key normally located on your first two rows of Feature Keys 2 Wait for outside dial tone then dial your outside number OR 1 Press INTERCOM 2 Dial 9 You may also be able to dial other codes such as 101 or 901 for outside line 1 3 Wait for outside dial tone then dial your outside number To use Last Number Redial to quickly redial your outside call 1 To redial your last outside call press an idle unlit line key 2 Wait for outside dial tone then press REDIAL OR 1 To select a call from the last 5 you dialed press REDIAL 2 Press a VOLUME key to scroll through the list of the last 5 calls you dialed 3 Lift the handset or press SPEAKER to call the displayed number To return a call in your Caller ID log 1
6. ES To change the ring tones on your phone If allowed by your extension s Class of Service you can customize ringing for your telephone See Distinctive Ringing in the Telephone Feature Handbook for more 1 Push Menu Dial 40 Push Select 2 Push Next to scroll to the ring option you want to customize 3 For the selected option push Select and follow the on screen guidance to enter the options 41 Key Assignments enables you to set the ringing mode for Line Keys Call Coverage Keys and Call Pickup Keys After selecting a key type press an illuminated key repeatedly to set the ringing mode The available ringing modes are Always Night Ring Delay Ring and Lamp Only 42 Tone Assignments allows you to assign a ring type to the Day Ring Night Ring and Delay Ring ringing modes You can choose between Line Setting default Line Type A Line Type B and Line Type C See the next step to configure the tones for types A B and C J 48 Tone Configuration lets you set up the specific tone of the Intercom Ring Groups Recall Line Type A Line Type B and Line Type C ring types For each type you can select one of 10 preset tones 0 9 You can also use this option to set the tones back to factory default 10 INSTALLING AND USING A HEADSET mi To install an optional corded headset 1 Plug the headset cord into the headset jack on the bot tom of the telephone 2 The headset cord routes th
7. Empowered by Innovation Al Setting Up Your Telephone a 5g E oO oa e o oO OF 3 5 O 3 lt gt Answering and Placing Calls Multibutton Telephone User Guide 1093057 A50 003177 002 Rev 1 July 31 2009 Printed in Thailand Features to Make You More Productive This guide is for DSX Version 3 To show the software level on your display Press INTERCOM Dial Using IntraMail Voice Mail J INSTALLING THE HANDSET AND LINE CorRD Le l When installing the handset 41 Plug the handset cord into the handset jack on the bottom of the telephone 2 The handset cord routes through the lower channel on the right side of the telephone base 3 The line cord does not use a channel and drapes down from the telephone line cord jack or connects to the telephone legs G Handset Cord G ADJUSTING THE TWO POSITION VIEWING ANGLE To set the low viewing angle position 1 Fold the legs all the way back To set the high viewing angle position 1 Flip up the two leg supports 2 Fold the legs back until the supports contact the base REMOVING AND REINSTALLING THE FACEPLATE To remove the faceplate if installing a custom DESI label 41 Put your finger in the recessed area under the faceplate and lift off the faceplate To reinstall the faceplate 1 Remove the old label then insert the customized replacement DESI label 2 Press down on the faceplate as shown How To Use TH
8. IS GUIDE E When using the instructions in this user guide you 41 Dial a digit on the key pad For example Dial9 2 Press a Feature Key or Fixed Function Key For example Press INTERCOM 3 Push a soft key For example Push Clbk and hang up See A Quick Telephone Tour on the next page for a quick tour of your telephone s layout and keys Setting Up Your Telephone J THE DISPLAY AND sev bee Alphanumeric Display While your phone is idle the display shows The date and time your name see page 13 and your extension number The idle menu soft key functions Menu Push to set up features on your phone such as Call Forwarding Dir Push to call a co worker on the Intercom by selecting their name VM xx Push to call your voice mailbox xx is the number of new messages CL xx Push to review your Caller ID log xx is the number of new calls While your phone is ringing the display shows If an Intercom call Your caller s name If an outside call with Caller ID The name and number of the incoming caller While you are on a call the display shows Your caller s name and number if Caller ID is provided The functions of the soft keys that help you handle your call To adjust your display push Menu and dial one of the following 21 contrast 22 minimum idle brightness 23 maximum active brightness or 247 auto backlight Not on 22 button See page 1 jol in more on n
9. If the co worker you call is busy 1 For Camp On push Camp and wait on the line for them to become free OR 1 For Callback push Clbk and hang up 2 Wait for the system to call you back then answer to have your call automatically go through To Page a co worker over the telephone speakers 1 Press INTERCOM and push Page 2 Dial 10 for All Call Page or 11 through 17 for page zones 1 7 To leave a message for a co worker 1 Call your co worker on the Intercom then press V MAIL To call your own mailbox 1 Press V MAIL or push VIM xx J PLACE A CALL ON HoLD To place your call on System Regular Hold Your co workers can pick up calls you place on System Hold 1 Press HOLD While your outside call is on Hold the line key will flicker green While an Intercom call is on Hold your INTERCOM key will flicker green A call you leave on Hold too long will recall to you If you don t answer the recall from an outside call it will then ring your co workers Your co workers cannot pick up an Intercom call you place on Hold To place your outside call on Exclusive Hold Your co workers cannot pick up calls you place on Exclusive Hold 1 Press HOLD twice To pick up an outside call on Hold 1 Press the flashing line key To pick up an Intercom call on Hold 1 Press the flashing INTERCOM key w TRANSFER A CALL To A CO WORKER To Transfer your call to a co worker If you have a Hotline Feature Key fo
10. Push CL All Press a VOLUME key until the number you want to return is displayed 2 Push Call If the number does not dial out push Next for the correct dialing format then push Dial To place a Personal Speed Dial call 1 Press your Speed Dial One Touch key To preselect a line press a line key before your One Touch key To call a company wide Speed Dial number 1 Press INTERCOM 6 2 Dial 201 299 corresponding to System Speed Dial entries 001 099 INTERCOM CALLS TO AND FROM Co WoORKERS E To answer an Intercom call from a co worker 1 Do one of the following If you hear two beeps speak toward your phone If you hear Intercom ringing lift the handset To dial a co worker over the Intercom 1 Press INTERCOM 2 Dial your co worker s extension number If you hear Intercom ringing wait for your co worker to answer lf you hear two beeps your call has voice announced Go ahead and speak If you hear a single beep your call has voice announced but your co worker has their handsfree microphone muted turned off 3 Optional To make a voice announced Intercom call ring dial 1 after the beeps To call a co worker using a Hotline Feature Key 1 Press the Hotline key The Hotline key is off when your co worker is idle on if busy and flashing if in Do Not Disturb See the Telephone Feature Handbook for more Feature Key types you can set up Ea o gt Sia S S 2 F jal xq
11. SS Console pro vides 60 additional Feature Keys as well as three Speed Processing Keys along the bottom For more on setting up Feature Keys see the Telephone Feature Handbook aansweR j To use the Speed Processing Keys The ANSWER Key 1 Press ANSWER to answer any call ringing your phone The RELEASE Key 1 Press RELEASE to hang up disconnect your call The TRANSFER Key 1 Press TRANSFER to transfer your call instead of using the key on your telephone B SPECIAL FEATURES FOR ATTENDANTS If you are an attendant you have the following unique features Barge In You can break into a co worker s active call Direct Line Access Dial a code to directly access a specific outside line Forced Line Disconnect Disconnect a busy line in an emergency or if the line won t hang up Line Queuing Line Callback Dial a code to wait for a busy outside line to become free Night Service Night Ring Manually put the system in the night mode for after hours answering This requires a Might Feature Key Removing Lines and Extensions from Service Remove problem lines and extensions from service and return them to service once corrected See the Telephone Feature Handbook for more on these features 12 PROGRAMMING EXTENSION NAMES A To program an extension s name if enabled in your extension s Class of Service normally at 301 only 1 For your extension Push Menu Dial 81 Enter the name following the chart below
12. Sec 3 Do one of the following Enter a new security code and push Req required or NoReg not required for logons from your phone Push Erase to erase your security code Push Back to exit without changing your security code 16 Push Code to reenter your security code More MAILBOX FEATURES A When you log onto your mailbox you get your mailbox main menu of options These additional features are avail able from your main menu To listen to your messages 1 Press V MAIL or push VM xx 2 Push Lstn 3 While listening to your message you can do one of the following Dial RE 73 to record a reply for the message sender Dial MF 63 to forward the message to a co worker Dial MC 62 to make a return call to the message sender Dial TI 84 to hear the time and date the message was sent Dial SA 72 to save the message in your mailbox Push Erase to erase the message Push Next to listen to the next message Dial B 2 to back the message up a few seconds or G 4 to go ahead a few seconds Push Rpt to repeat the message from the beginning Dial to pause and resume listening Push Back to exit the message listen mode Listen to a specific message list dial 1N 16 for new messages 1S 17 for saved messages or 1A 12 for all messages This option is also available from your mailbox main menu After listening to a message to have voice mail announce the message sender as well as the time an
13. Security Code required for this destination push NoReq if not required 6 Enter the number 01 99 of Busy Attempts This is the maximum number of times normally 5 voice mail will try a busy number 7 Enter the number 01 99 of Ring No Answer attempts This is the maximum number of times normally 5 voice mail will try an unanswered destination 8 You automatically go back to Part B Step 2 Do one of the following Enable disable or change the notification entry Push Back repeatedly to back up to previous steps Voice Mail 19 E g B Ho amp w J INTRAMAIL SYSTEM ADMINISTRATOR OPTIONS The following administrative features are available only at the System Administrator s extension normally 301 See the IntraMail Feature Handbook for more on each of the underlined features To use the IntraMail System Administrator options 1 At extension 301 press V MAIL or push VM xx Optional Enter Security Code Dial SA 2 For the System Administrator recording and routing options do one of the following To record an Instruction Menu Automated Attendant main greeting push Instr Dial the mail box for the greeting 801 808 Push Lstn to listen Rec to record or Erase to erase Your system may have several main greetings that are active at different times For example you might use 801 for the day greeting 802 for night weekends and 803 for lunchtime To record an Announcement Message a mailbox that
14. d date the message was sent to you 1 Press V MAIL or push VIM xx 2 Dial OP 67 AT 28 3 Do one of the following Push Onto turn Auto Time Stamp on Push Off to turn Auto Time Stamp off Push Back to exit without changing the current setting To play a recorded help message while you are handling your messages 1 Dial O This option is not always available 17 AET E g B to amp w J More MAILBox FEATURES To record and send a message to a co worker 1 Press V MAIL or push VIM xx 2 Push Rec 3 Record your message and do one of the following Push Done Push Pause and Resume to pause and resume your recording Push Cncl to cancel your recording without sending it 4 Enter the message recipient s mailbox number 5 Do one of the following Push Send to send your message Push Mbox to reenter the mailbox number Push Exit to exit the recording mode without sending the message 6 After pushing Send to send your message do one of the following Enter another mailbox number and return to step 5 Push Exit to exit the recording mode A CASCADING MESSAGE NOTIFICATION To be notified at up to five destinations e g your pager cell phone or home office when you have new messages This feature requires IntraMail Pro Standard IntraMail provides a single destination Part A Enable Notification Press V MAIL or push VI xx Dial OP 67 and push Notif Push Phone to select Message No
15. ext Select for mode then lt lt or gt gt Save to set type For Tone Configuration Next Select for type then lt lt or gt gt Save to set tone Menu 50 Key Assignments 51 Feature Keys 52 Primeline Keys 53 BLF Key For Feature Keys with no data Press key Select lt lt or gt gt for type Select For Feature Keys with data Press key Select lt lt or gt gt for type Select Enter key data Save For Prime Line Keys Push Next Select for type Press key Save or Cancel For BLF Keys Press key Select Enter extension number Save Menu 60 Call Forwarding 61 Call Forwarding Status 62 Call Forward Type For Call Forwarding Status push On to enable Of f to disable or Edit to change Menu 70 Speed Dial 71 Personal Speed Dial 72 Company Speed Dial Choose 01 20 Personal or Company Speed Dial pro 001 999 Company Select lt lt or gt gt for type Line or group if required grammed at 307 only Next Enter number to call Next Enter name see page 13 Save Menu 80 Name and Language 81 Extension Name 82 Display Language Programmed at 301 only For name use chart on page 13 Save For language gt gt to select Save Menu 90 Option Preferences 91 Headset Mode 92 Headset Voice Announce 93 Bluetooth DSX IP Keysets and select Super Display models only For headset options push On to enable or Off to disable Menu 00 Admin F
16. or Time Menu 01 Enter time HH MM SS 24 hour clock Save Programmed at 801 only For Date Menu O2 Enter date DD MM YYYY Save CaAcLING LoGGING INTO Your Mai_Box M Voice Mail lets callers leave recorded messages for you and lets you leave recorded messages for co workers Messages get stored in each person s mailbox To listen to your messages or use other voice mail features you call your mailbox and access the Main Menu When you have new messages your Ring Message lamp flashes red and your VM xx soft key shows the number of new messages The Automated Attendant can answer your company s calls with a recorded message and give dialing instruc tions for callers to follow To log into your mailbox from your own phone 1 Do one of the following Press V MAIL Push VM xx xx is the number of new messages in your mailbox To log into your mailbox from a co worker s phone 1 Press INTERCOM and dial 700 700 is the voice mail master number 2 Dial your own extension number If you share a Group Mailbox with co workers pressing V MAIL on your phone or their phone logs you into the same shared mailbox From outside to log onto your mailbox after calling your company s Automated Attendant 1 Dial for remote logon 2 Dial your own extension number To log onto your mailbox while listening to your own greeting 1 Wait for your greeting to start 2 Dial to stop the greeting
17. r your co worker press it and skip to step 3 1 While on a call press TRANSFER To Transfer the call directly to your co worker s mailbox press V MAIL before going to step 2 2 Dial your co worker s extension number 3 Do one of the following If you did not press V MAIL after step 1 you can alternately press it here to send the call to your co worker s mailbox Announce the call and hang up Hang up to have the Transfer go through unannounced 4 The transferred call will recall to you if it is not picked up 8 If you don t answer the recall the call will ring your co workers Ser UP A CONFERENCE TELEPHONE MEETING H To set up a telephone meeting 1 Place or answer your first call Intercom or outside caller Press CONF 2 Place or answer your next call Intercom or outside caller Press CONF 3 Press CONF again to set up the Conference Repeat step 2 to add additional callers to your Conference If you hear an error tone after trying to add another party your Conference is full To place a Conference on Hold press HOLD To reinstate the Conference press CONF If you Conference with two outside callers you may be able to hang up and have them continue their conversation in an Unsupervised Conference FORWARD CALLS TO A Co WORKER OR Voice MAIL EE To forward reroute your calls to a co worker or voice mail 1 While idle push Menu Dial 60 Select Your display shows the current Call Forwa
18. rd setup if forwarding is On or Off or None if disabled 2 To change your Call Forwarding settings push Edit 3 Push Next to scroll to the Call Forwarding type you want to set up Immediate Ring No Answer Busy No Answer Off Premise Speed Dial Off Premise Number Answer Machine Emulation Display Message None 3 For the selected type push Select and follow the on screen guidance to enter the options When setting the destination Dial a co worker s extension number or O for the operator Press V MAIL to forward your calls to your mailbox 4 Push Save to save your entries then Back Exit to exit Call Forwarding will only forward outside calls that directly ring your phone such as calls trans ferred from a co worker or from your Automated Attendant 9 More Productive 3 f gt 9 x 9 et n i amp re Pl DIALING By Name Directory DIALING To dial a co worker or outside call by selecting from a group of names 1 Push Dir 2 Select a Directory Dialing type To call a co worker push Ext To call a Personal Speed Dial number push Pers To call a Company Wide Speed Dial number push Cmpy 3 To scroll push Prev or Next to scroll through selected lists To search start dialing letters for the name The search will narrow as you enter additional letters 4 Push Dial to call the displayed name Alternately push Back Exit to exit a CHANGE YOUR RING TON
19. rough the upper channel on the right side of the telephone base To set up a headset Feature Key 1 Push Menu Dial 51 Press Feature Key 2 Push Select then gt gt repeatedly to scroll to Headset 3 Push Select to choose the Headset assignment 3 Push Back Exit to exit To turn the headset mode on and off 1 Press your Headset Feature Key The headset key is on while in the headset mode off while in the normal handset mode You can optionally push Menu and dial 91 To use your headset 41 While in the headset mode you can do the following Press a line key to place or answer an outside call Press INTERCOM to dial a co worker on the Intercom While on a call press SPEAKER to hang up 2 Keeping the above three things in mind process calls normally using the convenience of a headset About the DSX Wireless Headset Adapter WHA The DSX Wireless Headset Adapter allows you to connect a Plantronics Wireless Headset System directly to the headset jack on specific models of DSX telephones The DSX Wireless Headset Adapter tightly integrates your headset system with the DSX to provide enhanced wireless mobility and call answering The Plantronics lifter is not required To learn more download the DSX Wireless Headset Adapter User guide from www necdsx com st Pe S mo j a jae eb a Features to make you 11 J UsiING A DSS CONSOLE For more call handling power and flexibility the D
20. the m nus Soft Keys Use soft keys instead of dialing feature codes when handling your calls E Your FEATURE KEYS Press a line key to place or answer an outside call Line keys flash while ringing and are on steady when busy Your line key calls are green while co workers calls are red Your line keys are normally located on the first two rows of Feature Keys To make a Hotline key for a co worker s extension Push Menu Dial 51 for Feature Keys Press Feature Key Select lt lt or gt gt to scroll to Hotline Select Dial co worker s extension number Save then Back Exit to exit See the Telephone Feature Handbook for more key types you can set up Press a Hotline Key to call or Transfer your call to a co worker If you re not on a call pressing the Hotline Key places an Intercom call to your co worker While on the call press the Hotline Key to Transfer The key lights red while your co worker is busy flashes red if in DND To check your Feature Key assignments Press CHECK then the Feature Key The Ring Message Lamp Slow flash green A call is ringing your phone Tocall the stored number TRANSFER Press Dial co worker s extension press V MAIL to transfer call to their mailbox FLASH Lets you access features of your outside lines such as call waiting if provided REDIAL To redial your last outside call press REDIAL
21. tification Do one of the following Push Onto turn notification on Push Of f to turn notification off Push Dest to set up your notification destinations Push Back to exit without changing the current setting FWA 18 CASCADING MESSAGE NOTIFICATION M The following steps apply if you have turned notification on for the first time or have pushed Dest Part B Select the Destination 1 Select the notification destination 1 Dest j 2 Deste 3 Dest3 4 or 5 If your system does not allow Cascading Message Notification you will only see 1 Dest 2 When you see Number on the second display line do one of the following Push Enbl to enable the notification destination Push Disbl to disable the notification destination Push Chnge to edit the notification number The following steps apply if you pushed Chnge to edit the notification entry Part C Enter the Destination Information 1 Dial the notification start hour The entry is 2 digits 01 12 A 2 for AM or P 7 for PM 2 Dial the notification stop hour The entry is 2 digits 01 12 A 2 for AM or P 7 for PM 3 Select the notification type Push Numto have voice mail notify you at your cell phone or home office Push Pager to have voice mail notify you on your digital pager 4 Dial your pager cell phone or home office number Push OK For help with the number you should dial see your System Administrator 5 Push Req to have your
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