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1. modified Low voltage by 93 68 EEC EN 60950 Product safety C Model K 500 Optima conforms to the following specification FCC Part 15 Subpart A Section 15 107 a and Section 15 109 a Class A digital device Supplemental Information This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmfull interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense INTRODUCTION Thank you for choosing the CIM K 500 Optima Plastic Card Printer P series card printers offer low cost high quality solution to those requiring computer controlled printing and encoding of credit card style plastic cards Card applications include p2. Magnetic Cleaning Menu proceed as below 1 eLeave power on 2 Remove cards from the card feeder 3 Insert one presaturated card provided through slot on the side of the Card Cartridge 4 e Press the Menu button until the LCD screen shows CLEANING MENU 5 the Select button to select 6 Press the Menu button again until the LCD screen shows CLEAN MAG HEAD 7 Run this operation by pressing the select button ISO STANDARD ENCODING Track Field Separator Track density Valid Characters 01 characters 1 s 210BPI Alphanumeric 79 ASCII 20 95 2 75BPI Numeric 40 ASCII 48 62 3 210BPI Numeric 107 ASCII 48 62 Bit per inch Except the character Including Start Stop and LRC characters Also note that these 3 characters are automatically managed by the magnetic encoder according to the ISO Standard norms NOTE Refer to the Card Printer Programmer s Manual for complete programming information APPENDIX A APPENDIX Smart Card Contact Station This section contains information on the additional operations of the K 500 Optima Printers with Smart Card Contact Stations See Chapter 2 for location INTRODUCTION Your K 500 Optima may be equipped with an optional Smart Card contact station Smart Cards can store fingerprints voice recognition patterns medical records and other such data This printer model
3. achieved the card is ejected from the printer e PRINTING A SAM PLE CARD PROTECT YOUR FACTORY WARRANTY The recommended maintenance procedures must be perfor med to maintain your factory warranty Other than the recommanded cleaning procedures described in this manual allow only CIM S p A authorised technicians to service the K 500 Optima Printer NEVER loosen tighten adjust or bend etc a part or cable inside the printer NEVER use a high pressure air compressor to remove particles in the printer CLEANING 4 1 Cleaning System Your 500 Optima Printer includes simple cleaning system using the Pre Satured Cleaning Cards provided The regular use of these cards will clean and maintain important parts of your printer that cannot be reached including the Print Head the Lamination station andTransport Rollers WHEN CLEAN When the LCD screen reports messages HOW TO CLEAN 1 Leave power on Open Cover and release Print Head Bracket to remove ribbon Close Print Head Bracket Close Cover Remove cards from Card Feeder 2 Insert one Pre Saturated Cleaning Card provided through slot on the side of the Card feeder Cover 3 Press the right panel button for a few seconds The card will feed into printer and carry out the cleaning process repeat the process with a new Cleaning card if necessary Note For a printer cleaning prior to the WHEN TO CLEAN signal press the Left Panel
4. basically responds to commands that position the cards to the contact station where the printer connects the pins to the contacts connector on the Smart cards An external encoder reader is necessary for programming Smart Cards ISO 7816 All other printer operations remain the same as the standard K 500 Optima model APPENDIX A MEDIA LOADING ORIENTATION Position the cards with the Smart Card Chip at the top of the card and towards the printer B e SMART CARD CONTACT STATION INTERFACE When a command to the parallel printer interface sends a card to the Smart Card Contact Station the printer connects the Smart Card Contact Station to the female DB 9 connector on the rear of the printer An attached external Smart Card Programmer can be used to program Smart card chips SMART CARD SMART CARD CONTACT POINTS CONTACT POINTS DO NOT position printing over the Smart Card Chip APPENDIX B
5. the same tab go to Black Panel area and select Text Only this option allows the text printing using the Black Resin Panel from the Color Ribbon Close the 500 Optima Printer Properties screen Now that you have loaded media and set up the printer driver the K 500 Optima Printer is ready to print PRINTING A SAMPLE CARD e 3 4 Printing a sample Follow the steps to print your first card Go to the Microsoft Word Software O If the printer was not selected as the default printer go to the file menu and Select Printer and choose CIM K 500 Optima Card Printer in the printer names list Then Close the print dialog box Come back to file menu and choose Page Setup Select Paper Size tab in Paper Size choose Card Then select the orientation landscape Go to Margins tab Set the Top Bottom left and right margins to zero values Press to close Page Setup window The card appears on the screen Design a card with 2 sides as follows 7 7 9 SAMPLE CARD M CHRIS JONES SALES DIRECTOR If found return to Http artworld com Buld the World with us Het artworid com Once you ready to print go to File and point Print The printer will feed card and start printing the data download time will vary depending on the complexity of the card design and the processing speed of the computer Once the printing job is
6. warranty period and provide access to technical support send us your warranty registration card today CIM warrants the mechanism control electronics and power supply under normal use and service to be free from defects in material and workmanship for a period of twelve 12 months from the date of purchase by the end user If proof of purchase or product registration cannot be established shipment date to the original buyer dea ler or distributor will be used to establish the warranty period Failure to exercise caution to protect the equipment from electrostatic discharge damage adverse temperature and humidity conditions or physical abuse including but not limited to improper packaging shipping service or repairs performed by personnel not authorized by CIM may void the warranty CIM will as its option repair or replace the equipment or any parts which are determined to be defective within this warranty period and which are returned to CIM The warranty set forth above is exclusive and no other warranty whether written or oral is expressed or implied CIM specifically disclaims the implied warranties of merchantability and fitness for a particular purpose DECLARATIONS OF CONFORMITY European Council Directive Compliance to Standards RF Emissions amp 9336EEC EMC Directive 55022 B modified by 92 31 EEC and m Immunity to 93 68 EEC Directive EN 500082 1 1992 Electromagnetic Disturbances 73 23
7. windows 2000 amp 4 04 3 3 Set Printer Driver Option 3 4 printing sample eeeeeeeeccececccccccce CLEANING 4 1 Cleaning system 4 2 Cleaning the print head 4 3 Cleaning the Laminator rollers 4 4 Card Cleaning cartridge TROUBLESHOOTING e 5e1 Interpreting LCD Display messages About the Printing Station About the Laminator Station 5e2 Print Quality Issues TECHNICAL SPECIFICATIONS o o AU EA APPENDIXA Introduction Media Loading orientation Magnetic Encoder Cleaning APPENDIXB Introduction Media Loading orientation Smart Card Contact Station Interface 43 43 45 46
8. 2 Remove all cards from the Rejected Card Box zt OPERATION 3 Swing the Rejected Card Box Door and press the top An audible click signals the locked position 4 Press the Clear Button on the front panel to re start the current printer job and to clear the rejected cards counter OPERATION e 2 6 Feeding card at a time A Manual Feed Slot is avalable on the side of the Card Feeder cover for feeding single cards Cleaning Cards are fed manually through this slot The Feeder must be empty for manual card feeding to work properly For one at a time printing feed cards through slot on side of Feeder Do not feed more than one card at a time e OPERATION 2 7 Printing a Test Card With ribbon and cards loaded your K 500 Optima printer is ready to print To check the operation of the printer and the laminator you should print a test card 1 When the printer displays READY press the Next button left on your Control Panel to MENU PRINTER then the Select button right to PRIN TER INFO 2 Press twice the Next button to SELF TEST MENU and then Select to TEST PATTERN 3 A test card will print after a few seconds LCD display will show printing status Test Card is printed on both sides of the card This is an example of the test card Front Side Printer Operation Back Side Laminator Operation PLASTIC CARD PRINTER PRINTER K500 OPTIMA Serial Number 23666 F
9. 46 47 47 GETTING STARTED 191 Unpacking your card printer Your K 500 Optima printer ships in a carton and protective anti static bag Keep all packaging material in case you need to move or re ship the printer While unpacking inspect the carton to ensure that no damage occured during shipping Please ensure that you have a clean and nearly dust free environment for proper operation and storage of the printer GETTING STARTED In addition to user documentation make sure the following items included with your K 500 Optima printer EANING CARTRID ENTRONICS CAB If any items are missing please contact your dealer e GETTING STARTED 192 Indicators and Control Your K 500 Optima printer has an LCD Display two LED s and two Panel Buttons LCD Display Clear Button Select Menu Button Next Alert LED Power LED The 16 character LCD Display is used for Showing the printer s current status Providing operator and service messages chapter 5 The two LEDs are used for Green Power LED Amber Alert LED with Beeper The Menu Button left is a push button used for Bringing printer into Menu Mode when pressed with the printer showing READY on the LCD Display Using in Menu Mode to scroll through Menu Options The Clear Button right is a push button used for Clearing an error status when LCD Display shows an error and Alert LED is on Invoking
10. MAINTAIN Cleaning frequency varies with different environments Clean when lamination anomalies persist HOW TO MAINTAIN 1 Switch OFF your printer and open cover Make sure the Laminator rollers cool down 2 Press down on the unlock lever to open the Laminator braquet 3 Clean the two Laminator rollers and the two transport rollers gently with a swab The above transport roller 1 can be temporary removed for an easy clean 4 Make sure the rollers are dry before Pushing down the braquet and switching on your printer e PRINTING A SAM PLE CARD 4 4 Card Cleaning Cartridge Your K 500 Optima Printer also has a Card Cleaning Cartridge This item cleans the cards entering the printer To ensure print quality the cleaning roller requires periodic replacements EAI PRINT z WHEN TO MAINTAIN When LCD screen reports message Run a printer cleaning first see 4 1 Cleaning System for more instructions HOW TO MAINTAIN 1 Open Cover and locate Cleaning Cartridge 2 Gently remove Cleaning Cartridge by rotating up and away from printer PRINTING A SAM PLE CARD e 3 Remove Cleaning Roller from Cartridge and dis card 4 Install new Cleaning Roller into Cartridge To avoid contamination always hold the Cleaning Roller assembly by the ends 5 e Carefully peel off wrapper from new Cleaning Roller while in Cartridge 6 Replace Cartrid
11. TION The following shows the features found on your K 500 Optima Printer Standard Features 1 Print Head Unlock Lever 2 Print Head 3 Card Thickness Control Lever 4 Card Feeder 5 LCD Display and two panel Buttons 6 Card Cleaning Cartridge 7 Laminator 8 Laminator Unlock Lever 9 Output Hopper 10 Rejected Card Box 11 Cleaning Roller Optional Features A Smart Card Contact Station B Magnetic Encoder Station OPERATION e 2 2 Loading Printing Ribbons The K 500 Optima Printer requires approved ribbons The Resin Thermal Transfer and Dye Sublimation ribbons and Lamination are specifically designedfor your K 500 Optima Printer For optimum performance and printer life Print Head always use approved ribbons DO NOT TOUCH the print head or the electronic components on the print head carriage Discharges ofelectrostatic charge from the human body or other surfaces can damage the print head or other electroniccom ponents used in this device 1 Remove ribbon from packaging 2 With printer power ON and Printer Ready status open cover and press down on the Print Head Unlock Lever to open the print head carriage The print head carriage will pop open 3 OPERATION H Load ribbon onto the supply spindle 1 under print head carriage and empty core with tape attached onto the take up spindle 2 M
12. User s Manual K500 OPTIMA CIM 1999 CIM S p A FOREWORD This manual contains installation and operation information for the K500 Optima Series card printers manufactured by CIM RETURN MATERIALS AUTHORIZATION Before returning any equipment to CIM S p A for in warranty or out of warranty repair contact Repair Administration for a Return Materials Authorization RMA number Repack the equipment in the original pa cking material and mark the RMA number clearly on the outside Ship the equipment freight prepaid to the address listed below COPYRIGHT NOTICE This document contains information proprietary to CIM S p A This document and the information contained within are Copyrighted by CIM S p A and may not be duplicated full or in part by any person without written approval from CIM While every effort has been made to keep the information contained within current and accurate as of the date of publication no guarantee is given that the document is error free or that it is accurate with regard toany specification CIM reserves the right to make changes for the purpose of product improvement at any time TRADEMARKS K 500 Optima is a service mark and CIM is a registered trademark of CIM S p A Windows MS DOS are registered trademarks of Microso ft Corp All other trademarks or registered trademarks are marks of their respect ive holders WARRANTY INFORMATION WE NEEDTO HEAR FROM YOU To establish your
13. YMCK K amp 1 0 mil lamination 95 cards per hour YMCK K amp 0 6 mil lamination 105 cards per hour Small footprint Windows Drivers for 95 98 2000 and NT 4 0 One year printer warranty One year print head warranty Color dye sublimation or monochrome thermal transfer printing 300 11 8 dots mm print resolution Edge to edge printing standard Code 39 Code 128 B amp C with amp without check digit 20f5 amp 2 of 5 industrial UPCA EAN8 amp EAN13 PDF 417 2D bar code and other symbologies available via Wincard Classic utility tool option Resident Arial Normal 100 Arial Bold 100 TrueType fonts available via Windows Driver Types PVC Composite Card width length ISO CR 80 ISO 7810 2 125 54mm by 3 375 86mm Option Magnetic Stripe ISO 7811 Option Smart Card ISO 7816 2 Card thickness 10mil 0 25mm to 50mil 1 25mm for printing only and 0 8mm for printing and lamination Card Feeder capacity up to 300 cards 10mil up to 100 cards 30mil Card Output Hopper capacity 300 cards 10mil up to 100 cards 30mil TECHNICAL SPECIFICATION e CARD DIMENSIONS ISO STANDARD DIMENSIONS FOR PLAIN CARD 2 125 0 002in 53 98 0 050mm 3 375 0 010in Radius 85 72 0 0 125in 0 009 0 034in 0 23 0 84mm ISO STANDARD DIMENSIONS FOR MAGNETIC STRIPE CARD t 0 623in 15 82mm min 0 218in 5 54mm max Ne 0 115
14. ake o sure the ribbon comes off the top of the supply spindle and feeds to the top of the take up spindle 2 NO 4 Push down the Print Head Lock Lever until an audible click signals the locked down position 5 Close Cover Please note that the ribbon automatically synchronises whenever the print head lock down occurs The card flipper will not operate and an error will be indicated if you try to flip a card when the cover is open OPERATION 2 2 3 Loading Lamination Patch The K 500 Optima Printer requires approved patches Clear patches hologram patches or Overlay varnishes are specifically designed for your K 500 Optima Printer For optimum performance and printer life Laminator always use approved patches OPERATION 1 Remove patch from packaging 2 With printer power ON and printer Ready status open cover 3 Press down on the Laminator Unlock Lever to open the laminator bracket The laminator bracket will pop open 4 Load patch onto the supply spindle 1 under laminator bracket and align the notch of the empty core with the spindle screw with tape attached onto the take up spindle 2 Make sure the patch comes off the top of the supply spindle and feeds to the top of the take up spindle 5 Push down on the Laminator Lock Lever until an audible click signals the locked down position 6 Close Cover Please note that the ribbon automa
15. automatic retry of the operation which gave the error Selecting a Menu Option when in Menu Mode Note The buttons beep when pressed GETTING STARTED e 193 Printer Installation The following will guide you through the installation of your K 500 Optima printer 2 GETTING STARTED CAUTION Limit AC power supplied to the K 500 Optima Printer to 110 230 V AC 60 50 Hz for an associated 1 40A 0 80A Limit excess current draw to 16ampsor less using an associated circuit breaker or other such device Never operate the printer in a location where operator computer or printer can get wet Personal injury could result The printer must be connected to an earthed electrical power supply and properly protected against electrical surges and grounding faults 1 Place the printer in a location that allows easy access to all sides The printer should never be operated while resting on its side or upside down 2 Place the printer s power switch in the OFF O position 3 Insert the power cable to the printer power socket and attach to grounded electrical socket of the proper voltage and type 4 Attach interface cable to printer and computer and then secure 5 eSwitch power on CAUTION Intermittent or unpredictable operation may occur from unsecured connectors f damaged the power cable must be replaced by an exact equivalent Use only Parallel Cable under 3 Meters in length 2 1 Printer Features PERA
16. button until the LCD screen shows CLEANING MENU Press the right Panel button to select and one more time again to run the cleaning process Repeat first steps 1 amp 2 above Although the CLEAN PRINTER message is displayed until the cleaning process has been performed the printer will continue to operate CLEANING 4 2 Cleaning the Print Head A cleaning using the cleaning system with cards usually suffices However a separate Print head cleaning using swabs can remove more stubborn deposits when print anomalies persist To avoid deposits only use foam tipped swabs 1 Switch power Off open cover raise Print Head and remove the Ribbon 2 Clean Print Head by moving alcohol moistened swab tip side to side across Print Head elements Only use moderate force Make sure the elements are dry before switching on Never use a sharp object to scrape deposits from the print head Permanent damage will result CLEANING e 4 3 Cleaning the Laminator Rollers A cleaning using the Cleaning System with cards usually suffices moreover your printer is equipped with two cleaning rollers situated before the card enters the Laminator The upper roller has a coating that collects any loose particles on the surface of cards However a separate Laminator Station cleaning can remove more stubborn deposits To avoid deposits only use foam tipped swabs Never touch the rollers with fingers WHEN TO
17. command level programming through the printer interface The K 500 Optima Card Printer can be used with any Windows 95 98 or Windows NT 4 0 software application program using the drivers provided with the printer This section contains information on the printing of a dual sided card in color using the 6 Panel color ribbon YM CKOK and the Windows Printer Driver BEFORE installing updated printer driver versions always delete the existing printer driver version from your computer PRINTING A SAM PLE CARD a 311 To install the 500 Optima Printer Driver windows 95 98 use the following steps IMPORTANT NOTE Ensure that your PC printer port is set to standard mode and also ensure that you have deleted any previous versions ot this printer driver If you have any doubts please contact your IT department This installation uses floppy drive A or from CD Rom as the installation drive with the printer used as stand alone O Start your computer then Windows O Insert your CIM Software diskette into the drive A or CD drive O Under windows click the Start button select Settings then Printers Double click on the Add Printer icon and also Next O Ensure Local Printer is selected and click on Next Click on Have disk and then type in AAwin95 if using the floppy disc or D win95 if using the CD and click OK 500 Optima CARD PRINTER should be displayed after which click on Next Cho
18. d PRINTING VARNISH The overlay is printing PRINT HOLOGRAM A hologram overlay is printing Carry out the cleaning CLEAN PRINTER procedure as detailed in section 4 of this manual arry out the cleaning CLEAN MAG HEAD The printer is prompting procedure as detailed in operator Appendix A of this manual CLEANING The printer is performing an internal cleaning routine The ribbon has not been REMOVE RIBBON removed while the cleaning Remove ribbon operation is in progress OUT OF RIBBON The printer ribbon has run out Replace printer ribbon The printer h Remove the jamed card MECHANICAL ERROR E nea in el Ensure the card is not Me Cae inemay out of specification Add more cards or adjust OUT OF CARD The card feeder is empty the card feeder to accept the cards The printer has an error ROTATION ERROR movina the card in the flio Remove card The print head is notlocked Lock the print head in its The data being sent from the Check that the data is sui SONMMANB ERROR hostisnet recognised 4 known good data The features of the card are Check the windows driver PARAMETERS ERROR options and printer type ENCODING ERROR Data cannot be written or read Check that the cards are from the card s magnetic stri loaded with the magnetic pe stripe in the correct orien Data cannot be read from the tation Check whether high card s magnetic stripe or low coercivity cards The reject box is full have bee
19. d personal injury An area where electrostatic discharge ESD can cause component damage Use a grounding wrist band Elevated temperature hazard capable of producing a burn Keep Card Printer clean by minimizing cover open time TABLE CONTENTS GETTING STARTED ee ee eo 1 1 Unpacking your 192 Indicators and control 4 193 Printer installation 4 OPERATION o 2 1 Printer Features 4 2 2 Loading Printing Ribbons 293 Loading Lamination Patch 4 2 4 Loading cards Card Feeder Card Cleaning Cartridge 444 CardThickness Control Lever Card Output Hopper 2 5 Reject Card 2 6 Feeding ata time 297 Printing a test 298 Printer menu information PRINTING A SAMPLE CARD e o o o 3 1 Install Driver on windows 95 98 3 2 Install Driver on
20. ersonalized identification access control visitor membership badges and tags This manual guides you to efficient start up and operation of your new Card Printer K 500 Optima PRINTER MODELS The CIM Product Number tells a story Here is a quick review of the CIM Card Printer Series numbering and lettering system to help you The K 500 Optima Plastic Card Printer employs Dye Sublimation and Resin Thermal Transfer technologies Model numbers include identifiers that specify options are shown using the following lettering conventions Ships kit K500 Optima X X X X X Smart Card EN Software No WindCard Cd only Yes Windows driver only Magnetic Encoder B WindCard amp drivers No Language M Yes O No manual Magnetic Encoder Options A English amp Spanish No B French amp German 1 Stripe down HICO Italian 2 Stripe Down LOCO P Brazilian Portugese 3 Stripe Up HICO C Chinese 4 Stripe Up LOCO J apanese Memory Power Cord O Standard O None Interface A 120 VAC P Parallel Centronics 36 pins E 220 VAC U UK 5 Throughout this manual different icons highlight important information as follows Important general information Mechanical hazard such as one associated with moving parts capable of resulting in equipment damage or personal injury Electrical hazard such as an exposed voltage point capable of causing electrical shock an
21. ge into printer Make sure the arrow on top of the assembly is facing towards the rear of the printer Hook assembly into slot on prin ter and rotate down Ensure the assembly locks in place DO NOT touch the roller surface that contacts the cards 7 Close Cover Although the CLEANING PRINTER message is displayed until maintenance has been performed the printer will cotinue to operate e CLEANING TROUBLESHOOTING This section offers solutions to potential problems you may experience with your K 500 Optima printer The table below lists the screen messages that will be displayed on the printer s LCD both during normal operation and to alert operator of any error conditions There is also some additional information dealing with quality issues concerning printing onto cards 5 1 Interpreting LCD Display messages About the Printing Station SCREEN MESSAGE MEANING ACTION INITIALIZING The printer is performing wait for the ready message an internal test before use mode SELFTEST Self test card printing Wait for card printing to start The card data 15 being DOWNLOADING DATA The yellow panel is being PRTG YELLOW The magenta panel is PRINTING MAGENTA being printed The cyan panel is bein PRINTING CYAN 78272 TROUBLESHOOTING eZ 5 55 ACTION A monochrome panel is PRINTING BLACK being printe
22. in 2 92mm MAGNETIC STRIPE 0 0 115in TIEN CHIP POSITION FOR SMART CARD gt l 0 221 in 5 62mm max gap 0 218 in 0 210 in 0 631 5 54 Max _ 8 54mm 7 54mm 0 623 in 15 82mm Min 0 790 in 21 87mm 0 782 in 19 87mm Min 0 403 in 10 25mm Max c TECHNICAL SPECIFICATION Ribbons Patches Overlay Vamish Interfaces Mechanical Electrical Environmental Monochrome 1500 cards roll e Monochrome colors back red blue green yellow silver gold white e K resin O 800 cards roll e K dye 0 800 cards roll 300 cards roll YM CK 250 cards roll 200 cards roll YM CKO 350 cards roll 250 cards roll Clear Patch 1 or 0 6 mil Clear Patch for mag stripe 1 or 0 6 mil Clear Patch for smart card 1 or 0 6 mil Hologram Pcard Patch 1 or 0 6 mil Advantage seal Pcard image Patch 1 mil Hologram Pcard full overlay Varnish full overlay Thermal transfer 4 microns thick Clear and holographic options Clear Genuine Secure Hologram Custom Hologram Centronics Parallel Standard USB port Optional Width 31 69 805mm Depth 9 25 235mm Height 10 43 265mm Weight 4728 16 21 45 kg 110 230 Volts AC 60 50 Hz FCC Class A CE UL and CUL approved Operating Temperature 60 to 86 F 15 to 30 C Operating Humidity 20 to 6596 non condensi
23. irmware vise Color varnish OFF Lamination OFF speed 120 ribbon Overlaminate varnish temp 145 varnish speed 2179 3000 OPERATION e 2 8 Printer Menu Information The printer is equipped with an LCD Display and two key buttons which gives access to printer menus When the printer status shows READY press the Menu button to enter the Menu Mode PRINTING STATION ePRINTER INFO MENU eSELF TEST MENU ePRINTER DEFAULTS See next page Menu Button NEXT left Clear Button SELECT right When you are in Menu Mode the top line display shows menu information and the second line of display clarifies the function of the two NEXT and SELECT key buttons relative to the current menu item The printer will return to READY Mode if either of the two key Buttons is not pressed within ten seconds of entering Menu mode LAMINATOR STATION eLAMINATOR INFO eSELF TEST MENU eLAM DEFAULTS K 500 Optima LCD Menu Tree Printing Station f the printer is equipped with a Magnetic Stripe Encoder e OPERATION uns uns oj OPERATION e Menu Tree Printing station continuation N NEXT S SELECT e OPERATION Menu Tree Lamination station N NEXT S SELECT OPERATION e PRINTING SAMPLE CARD Printing with the K 500 Optima Printer requires the Windows Printer Driver your card design issuing software or printer
24. laminator bracket Laminator power reduced TROUBLESHOOTING 5 2 Print Quality Issues This section will help you resolve print quality problems The print quality is dependent on several factors The two most important factors that will increase your print quality are cleanliness and card stock To diagnose and fix print quality problems follow the troubleshooting procedure below Small spots appear on the printed card with a non printed area or a different color Possible Cause T Contamination the card surface B e Dust inside the printer and or dirty Cleaning Roller gt gt Solution A1 Check that cards are stored in a dust free environment A2 Use a different supply of cards B1 Perform a Cleaning of the printer see Cleaning section B2 Replace Cleaning Roller see Cleaning section There are non printing horizontal lines white on the card surfaces gt gt Solution Possible Cause A Ribbon is not correctly positioned B Print Head may be dirty e Print Head elements may have been damaged e g scratched or burnt A1 Open cover and press down the Print Head Unlock Lever to open the Print Head carriage The Print Head will move up A2 Check that the ribbon is properly rolled onto the ribbon cores and there are no wrinkles in the ribbon A3 Push down on the Lock Lever until an audible click signa
25. low coercivity APPENDIX A A eMEDIA LOADING ORIENTATION Note M1 Stripe Down The magnetic encoder is a factory installed item with the read write head positioned below the card path available with HICO encoding or LOCO enco ding When loading cards into the Card Cartridge please ensure that the magnetic stripe is facing down and closest to the rear Also available are Printer models with the Magnetic Read Write head positioned above the card path with HICO encoding or LOCO encoding When loading cards please ensure that the magnetic stripe is facing up and closest to the rear M3 Stripe up HICO M2 Stripe Down LOCO M4 Stripe up LOCO approved HICO amp LOCO PVC cards are available ONLY USE cards that comply with ISO 7810 amp 7811 standards for magnetic stripe cards The magnetic stripe must be flush to the surface of the card to work properly Never use cards which have taped on magnetic stripes e APPENDIX A eMAGNETIC ENCODER CLEANING There exists two different processes to clean the Magnetic stripe Encoder The first process consists of a standard cleaning of the printer This cleans the most important parts of the printer including the print Head Transport Roller and Magnetic Stripe Encoder refer to chapter 4 Cleaning for more instructions The second process consist of a cleaning of the Magnetic Encoder using the Menu Button from the LCD Display To access the
26. ls the locked down position A4 Ribbon will automatically synchronize 5 Print again B1 Perform a Cleaning of the Print Head see 4 2 Cleaning the Print Head C1 Call service for Print Head replacement information TROUBLESHOOTING e Printing shows very or inconsistent results Possible Cause A Ribbon have been stored improperly or is damaged B Cards may not meet specifications C Contrast and or Intensity may be set to values which are too high D Dust or embedded contamination on elements of the Print Head gt gt Solution A1 Change ribbon and print again B1 Use a different supply of cards C1 e Adjust Contrast and or Intensity values in software D1 Perform a Cleaning of the Print Head see 4 2 Cleaning the Print Head Printing shows blurry printed image Possible Cause B Ribbon may not synchronized on the correct color panel position C eCards may not meet specifications D e Dust inside the printer and or dirty Cleaning Roller n A Ribbon may not be correctly positioned gt gt Solution A1 Open cover and press down the Print Head Unlock Lever to open the Print Head carriage The Print Head will move up A2 Check that the ribbon is properly rolled onto the ribbon cores A3 Push down on the Print Head Lock Lever until an audible click signals the locked down position A4 Ribbon will automatically synchronize 5 Prin
27. ly to allow one card to feed Magnetic Encoding Errors Check that the cards are inserted correctly in the printer Ensure that the cards are low or high coercivity as required and are set up correctly in the printer driver Cleaning Alert The printer has counted the number of cards printed and has automatically flagged that a cleaning routine needs to be carried out See Chapter 4 TROUBLESHOOTING E B eAbout the Laminator Station SCREEN MESSAGE INITIALISING READY COVER OPEN ROTATION ERROR LAMINATING OUT OF RIBBON TEMPERATURE ERR WARMING UP RIBBON FAILURE STANDBY MODE MEANING ACTION Tue printer is performing Wait for the ready message an internal test before use Ready for use The printer has an error R d moving the card in the flip 0 The printer is processing a 0 ee 22d Wait for the laminated card The printer ribbon has run Load a new nbbon out the printer has an error Remove the jamed card MECHANICAL ERR moving the card internally Ensure the card is not out of specification e printer has detected a Proceed an initialization by temperature error switching Off and On A lamination command has been sent and tempera Wait until the printer has ture has not reached 7 7 C of the recommended temp reached the recommended temperature The film is glud to the card Open laminator bracket during the cool down Remove card period Close
28. n specified Check The printer cannot detect a that the data conforms to magnetic stripe on the card ISO specifications See Appendix A of this manual for further information 32 TROUBLESHOOTING 5 55 Data cannot be read from that the cards the card s magnetic stripe loaded with the magnetic stripe in the correct orienta tion Check whether high or low coercivity cards have been specified Check that the data conforms to ISO specifications See Appendix A of this manual for further information Empty the reject card box and ECT BOX FULL The reject box is full press the right panel button The printer cannot detect a magnetic stripe on the card Check the card orientation FLASH ERROR READING ERROR Contact your dealer for NO ACCESS technical support Ribbon Errors Check that the print ribbon has not run out Lock and then unlock the print head assembly this resynchronises the ribbon automatically When using a color ribbon it should advance automatically so that the leading edge of the yellow panel is beneath the print head Ensure that the correct ribbon type has been specified in the Windows driver Card Feed amp Mechanical Errors Ensure that the card thickness adjustment has been set up correct
29. ng StorageTemperature 23 to 158 F 5 to 70 C Storage Humidity 20 to 7096 non condensing Ventilation Free air Dye sublimation printing requires dye sublimation ribbons with either black or cyan magenta and yellow plus black resin panels M easured without card output hopper Options USB port Smart card Contact Station 0 76mm cards only Magnetic Encoder 0 76mm cards only Cleaning supplies TECHNICAL SPECIFICATION e CENTRONIC CABLE INTERFACE The above drawing shows the required connections to use the printer centronic interface STROBE D6 D2 1 STROBE D3 D4 2 DO D5 D6 3 D1 D7 4 2 BUSY PE SLCT 5 D3 AUTO FEED INIT 6 D4 ERROR 7 D5 SLCTIN GND 8 9 D7 NB 6S PE SLCT AUTO FEED ERROR INIT 36 SLCT IN 19 30 33 GND UJ UJ e e e N UW Note The printer pins number 15 16 18 30 34 35 are not connected TECHNICAL SPECIFICATION APPENDIX Magnetic Card Stripe Encoder This section contains information on the additional operations of the K 500 Optima Printers with Magnetic Card Stripe Encoder See Chapter 2 for location INTRODUCTION Operation and maintenance requirements for the K 500 Optima Printer with the optional magnetic card stripe encoder See Chapter 2 for location The magnetic encoder can be set for either high or
30. o prevent more than one card feeding into the printer at the same time and causing jam Open cover and adjust lever to the correct position for the card thickness you are using Repeat for different card thickness Factory setting is for 30 mil 0 762 mm card thickness See diagram below Card thickness A 60mil 1 524mm to 50mil 1 27mm 40mil 1 016mm C 30mil 0 762mm D 20mil 0 508mm E Less than 20mil 0 508mm Start at lowest position and move lever up to match card thickness For other card thickness start lever at lowest position and move up until cards feed Note For Lamination cards should only be 30 mil cards and composite PVC is prefered D CARD OUTPUT HOPPER This items is used for printing cards Install card Output hopper onto printer by hooking over bottom edge of card exit aperture OPERATION bzgl 29 5 Rejected Card Box The K 500 Optima Printer is equipped with a Rejected card Box When an encoding cannot be completed the card is ejected into the Rejected Card Box The K 500 Optima Printer counts the number of cards which go into the Reject Card Box After 20 cards the printer stops the Amber LED Flashes and a LCD Message is displayed indicating the need to empty the reject box WHEN TO MAINTAIN When the LCD screen reports message HOW TO MAINTAIN 1 Press the top of the Rejected Card Box Door as shown Allow the door to swing down and open
31. ose Standard Printer Port click on Next select Yes to set as Default Printer and click on Finish to install The Printer wizard will copy the necessary files to the PC for you and the K 500 Optima printer driver installation will be completed PRINTING A SAMPLE CARD 3 2 To install the 500 Optima Printer Driver windows 2000 NT4 0 Ensure that you have administrative privileges to j perform this installation or contact your IT department Set printer as Not Shared for stand alone use To install the printer drives follow instructons on the Rainbow CD ROM Once the printer driver has been successfully installed you will need to configure it for your printer This driver provides control of several printer features when printing from Windows applications These features are accessed through the K 500 Optima Plastic Card Printer Properties To access these properties select the K 500 Optima Printer icon in Printers Then click File Menu and select Properties 3 3 Set Printer Driver Options The K 500 Optima Printer screen appears Change the options as follows On the Printer tab configure the magnetic encoder feature If your Printer is equipped with a Magnetic Encoder option select With Magnetic Encoder option On the Card tab select card orientation Landscape or portrait Select Landscape On the Ribbon tab select the Ribbon Type Select YMCKOK for the standard 6 panel ribbon In
32. t again B1 Open cover and press down the Print Head Unlock Lever to open the Print Head carriage The Print Head will move up B2 Push down on the Print Head Lock Lever until an audible click signals the locked down position B3 Ribbon will automatically synchronize B4 Print again C1 Use a different supply of cards D1 Perform a cleaning of the Print Head See 4 2 Cleaning the Print Head D2 Replace Cleaning Roller See 4 Cleaning Cartridge TROUBLESHOOTING No printing on the card Possible Cause A Ribbon may not be installed in the printer B Cards may not meet specifications C Cable on Print Head may be disconnected D e Print Head elements may be scratched or burnt gt gt Solution A1 Check for ribbon in the printer B1 Use a different supply of cards C1 Power off the printer and check the Print Head cable connections D1 Call Service for Print Head replacement information For optimum print quality always keep cover of the printer closed except during ribbon loading and card thickness control procedures The card flipper will not operate and an error will be indicated if you try to flip a card with the cover open TROUBLESHOOTING TECHNICAL SPECIFICATIONS General Color Printing Bar Code Fonts Cards High speed printing amp laminating YMCK amp 1 0 mil lamination 110 cards per hour YMCK amp 0 6 mil lamination 120 cards per hour
33. tically synchronises whenever the laminator head lock down occurs 2 4 Loading Cards help you load print and collect cards the 500 Optima has the following items A CARD FEEDER This items is used for loading cards 1 Open Card Feeder Cover by putting your fingers on both sides and rotating the cover in a clockwise direction to the open position 2 Install cards into Feeder as shown 3 Close Card Feeder Cover DO NOT bend cards or touch print surfaces as this can reduce print quality The surface of the cards must remain clean and dust free Always store cards in an enclosed container Ideally use cards as soon as possible If cards stick together carefully shuffle them See Chapter 6 Technical Specifications for card requirements and capacities OPERATION a INSTALL CARD CLEANING CARTRIDGE This items is used to clean the cards entering the printer It must installed before using the printer 1 e Remove Card Cleaning Cartridge from plastic bag and peel off protective wrapper from adhesive cleaning roller 2 Open printer cover and remove the yellow reminder tape from the location for the Cleaning Cartridge 3 Make sure the arrow on top of the assembly is facing towards the rear of the printer Hook assembly into slot on printer and rotate down Ensure the assembly locks in place e OPERATION CARD THICKNESS CONTROL LEVER This items is operated by the user t
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