enlighten professional – touch screen manual
Contents
1. a unique set of appointment data e General o Display Average Waiting Time enable disable the display of the Average Waiting Time for all Consultors For a given Consultor the Average Waiting Time is undefined until one of their Clients has been called Thereafter for the rest of the day the Consultor s AWT is given by AWT SUM Time Client Called Time of Client s Appointment Number of Called Clients today excluding Clients who arrived later than the Grace Time period typically 5 minutes defined for all Enlighten Services Note the Grace Time is a system setting which is configurable with assistance from Jayex but not using the Enlighten web interface Also note that the calculated value will be subject to a cap defined by the system setting Page 5 of 7 Copyright 2010 2011 Jayex Technology Limited www jayex com All rights reserved Dated 31 Oct 2011 o Display Number of Clients Waiting enable disable the display of the Number of arrived Clients Waiting for all Consultors and who have not yet been called o Display Client Name in confirmation Screen enable disable the inclusion of the Client s name in the confirmation prompt seen at the Touch screen e Auto Arrival Rules These settings defined the number of minutes a Client will be considered to have arrived Early or Late for an Appointment You should follow standard practice department rules to set this time as thought a client arri2. and should only be used if the additional product has been purchased Enable Way Finding if enabled then the image as defined in Manage gt Images nominated for the Client s Waiting Area as defined in Manage gt Waiting Areas will be displayed on the touch screen when the Client self checks in Enable Call For Assistance if enabled then all Touch screen displays will include a button to touch which will call someone to physically attend for assistance A message will show on the appointment screen web browser refresh Enable Receipts if enabled then tickets will be printed when clients self check in using any touch screen Language Settings if enabled then select from the pre defined list of Languages available which will be offered at the Touch screen Enter any text in the white box to filter Language names only names containing the text will be displayed Select a Language from the drop down list to be used as the default Language Interface Settings o Welcome Message enter the text you wish to see displayed as a Welcome message at each Touch screen display o Background select from the Images as defined in Manage gt Images to be used as a background image in the Touch screen display Save When done click Save or click the browser s Back button to cancel Page 4 of 7 Copyright 2010 2011 Jayex Technology Limited www jayex com All rights reserved Dated 31 Oct 2011 Manage T
3. JAYEX JAYEX HEALTHCARE ENLIGHTEN PROFESSIONAL TOUCH SCREEN USER MANUAL ia Appointment Check in Touch the screen to start it s easy Associated manuals ENLIGHTEN PROFESSIONAL MAIN INTERFACE MANUAL ENLIGHTEN PROFESSIONAL CLIENT CALLING USER MANUAL Page 1 of 7 Copyright 2010 2011 Jayex Technology Limited www jayex com All rights reserved Dated 31 Oct 2011 INTRODUCTION This manual describes the Staff user Interface to the Jayex Enlighten Professional touch screen which manages the client check in process using Jayex touch screen devices It should be used in conjunction with the main interface manual amp Client Calling manual where feature purchased All user guides and update release information can be found on www jayex com After logging in to Enlighten Professional by using a desktop web browser method described in the main interface manual the following operations are accessible by clicking on the large round blue button in the top left corner of the web page see below gt gt w k Enlighten l h gt BD ah gt E Pag G Toos Gi Mave lt V E search ae Page Status EJ news 3 lemat 6 ace E Logout Sample image r manage i Services Consultors Enlighten Diary Images Users User Types Departments Waiting Areas Receipt Print Settings Client Calling gt Touch Screens gt Settings Licensing Service Settings Appoin
4. eens for increased privacy The year will be a four digit year unless the Two digit Year checkbox is ticked Jayex recommends the Calendar style as the most client friendly e General o Screen Reset Time if the touch screen s receive no responses to any actions for the number seconds set then they will consider the Client to have walked away and they will revert to the default initial screen o Touch screen Exit Code enter an alpha numeric Exit Code of up to 5 characters This is used only by system administrators support staff at the Touch screens o Enable Auto Confirmation When a Client self checks in using any touch screen the client confirmation prompt YES or NO will assume YES if no response is detected after this number of seconds Caution do not use this prompt if any extended services receipts demographics patient messages are in force as the client will not be able to see them o Beep on touch enables disables the audible beep when the Client touches any touch screen Page 3 of 7 Copyright 2010 2011 Jayex Technology Limited www jayex com All rights reserved Dated 31 Oct 2011 Sample image Verify Postcode enables disables verification that the post code last 3 digits entered by the Client is a valid post code using appointment system source data Enable Anonymous Surveys if enabled offers an independent survey and reporting application independent the self check in option
5. ion which may assist in further communication with their client The feature does not allow the client to update any information only to agree YES or disagree NO with the information shown on the screen For data protection purpose the information is presented on up to 3 separate screens Demographic review information will only appear on the screen if the information is available and only after all other check in rules have been observed Nb Not all appointments PAS systems pass the data or hold the data Jayex suggest you check your internal demographic information before setting up this feature Any of these demographic questions can be set as Enabled or Required Enabled will allow a successful Check in If the demographic information is not available at the time of check in or the client selects the NO button ie the appointment row on the Enlighten Professional Appointments view will change colour typically pink Additionally an exclamation mark will show in a yellow circle to alert the staff user By clicking on the exclamation mark the staff user will see a message to advise Clients demographics information is incomplete Jayex recommend staff users are trained to recall the client to a private area to update the required information in their appointment system PAS If Required is selected and the information is either not available as above at time of check in or the touch
6. ouch screens Service Settings Notes Change to these settings are sent to the Touch screen PCs via broadcast therefore Touch screen PCs not on the same local area network LAN will need restarting for the setting changes to take effect ogol Manage Touch Screen Service Settings Apply Settings to All Services vl General Display Average Waiting Time Display Number of Clients Waiting Display Client Name in confirmation Screen Auto Arrival Rules Consider Client checked in Early if Auto Arrival is aa mins before appointment time 200 Consider Client checked in Late if Auto Arrival is mins after appointment time Demographics C Enable UK Residency Check Enable Demographic questions Address Details GP Address Enabled Required Residential Address Contact Information Telephone number Enabled Required Email address Personal Details Preferred Name Enabled Required Ethnicity Enabled Required Enabled Required Enabled Required Postcode Preferred Language Enabled Required Enabled Required H Save Copyright 2010 2011 Jayex Technology Limited www jayex com All rights reserved Enlighten Professional Sample image e Apply Settings To use the drop down list to specify whether you are changing a global setting that affects all Services or whether you are changing a local setting that will over ride the global settings for the specific Service only Nb A service is
7. screen user selects NO then the check in will stop and the user will be requested to go to reception The staff user will be alerted with a RED row and a notification message which should be dealt with as above and cleared to allow check in manually Nb If you wish to know what demographic information is provided by a given Appointment system PAS or wish to confirm which review features enable please contact your Appointment system PAS provider Auto Confirmation Awareness If Auto confirmation is enabled and the client does not select Yes within the prescribed number of seconds the client will be checked in automatically without access to extended service questions such as demographics UK residency able to see auto arrival messages receive a print receipt etc You should not enable this feature if any other service is in use as it is for fast check in only Page 7 of 7 Copyright 2010 2011 Jayex Technology Limited www jayex com All rights reserved Dated 31 Oct 2011
8. tment Systems Integration Ctrl Click on the relevant line below to go to the required section Manage Touch screens Settings cece ceca ores srsaen a a 3 Manage Touch screens Service Settings eess ssssensssreresrrresereresrrerssreresrrressreresereessreresererssreresereesseereserereseee 5 Page 2 of 7 Copyright 2010 2011 Jayex Technology Limited www jayex com All rights reserved Dated 31 Oct 2011 Manage Touch screens Settings Notes Change to these settings are sent to the Touch screen PCs via broadcast therefore Touch screen PCs not on the same local area network LAN will need restarting for the changes to take effect Manage Touch Screen Settings Date of Birth Input Style Language Settings Calendar __ Enable multiple languages Key Pad Default Language English St G General Interface Settings Screen Reset Time 45 Welcome Message Welcome to the Enlighten Touch Screen Touch Screen Exit Code 1234 7 Enable Auto confirmation V Beep on touch F Verify Postcode Enable Anonymous Surveys Enable Way Finding Enable Call For Assistance Background Please select one E Enable Receipts Done Internet Protected Mode Off Sample image e Date of Birth Input Style select between Calendar and Keypad if Keypad is selected then two further options are provided If Hide Year with is ticked then the digits of the year will not be displayed on the Touch scr
9. ved at reception Consider Clients with multiple appointments in the same hour or so do you want them to check in for all appointments at the same time e Demographics o Enable UK Residency Check if enabled clients will be asked at check in if they have lived in the UK for the past 12 months or Elsewhere If they select Elsewhere they will fail check in and be referred to the reception o Enable Demographic questions If enabled then a list of Demographic questions are offered for Client validation Each question selected enabled can be mandatory required or optional not required See Important notes below on this feature use e Save When done click Save or click the browser s Back button to cancel Nb If any of the features described in this manual differ from your product you either have an older or newer version of Enlighten Professional and should view the relevant manual Page 6 of 7 Copyright 2010 2011 Jayex Technology Limited www jayex com All rights reserved Dated 31 Oct 2011 Notes on the use of Demographic review feature The use of the demographic feature is a valuable extension of the Enlighten Professional check in service The purpose is allow clients to confirm or not if the information shown on the screen e g their postcode is correct This will allow any service where matching demographic information is being provided by the Appointments PAS provider to identify any required informat
Download Pdf Manuals
Related Search