Home

Attendant_PC v4.0 User Guide

1. sssssssssssseee 60 activating 62 deactivating s sss 62 night destination 95 entering 60 selecting 61 notebook s sss 63 0 Opening search window for LDAP server ssssssssssseeee 73 operating procedure s s s 4 optiset E control data adapter 79 ON GLI Sais tegit er e ee e pd 50 110 P paging sorrienni aria 54 93 OIK iioi ai a EA 49 pause character isisisi 92 POP UP MENU ss eirean ea pede tcc Res 22 pull down menu sene 14 R radio paging PSE redial utate oed idu Ota releasing an external trunk 57 repdial keys snis 36 65 94 requirements rimier iinne 6 ringer signal ssssssssssssee 91 deactivating sss 32 S screened transfer sss 40 second calli eec sepe enn Service menu Settings BUF 2s dese ctii tie eese tends 96 settings Calls aecenas ett 91 connection sss 90 night destinations sss 95 er oj InTo ERE RE RN 93 repdial Keys tiet 94 SAVING scott Dare a ten 98 SYSTEM cce iet en E 92 silent call waiting ssssss 31 software COMMOULLNG ss secet e pen 89 inst llatioh cocer aste 84 speed transfer sss 42 Starting telephone directory CD 72 startup automatic seii aiaee irik 12 Mantal eieaa 12 status bar 3 13 17 Statis KGy tei tas
2. Select Program Folder 8 Select a name for the program folder that will be added to the Pro grams menu in the Windows Start bar This is how you will start the Hicom Attendant P in the future Click the Next button to confirm your Selection The Start Copying Files window appears Installing the Software Start Copying Files Lx Setup has enough information to start copying the program files If you want to review or change any settings click Back If you are satisfied with the settings click Next to begin copying files C NProgrammeHicom Attendant P User Information Name SPC ANL 10 Company Siemens AG En Cancel 9 When you click Next the installation program copies all the necessary files to the directory selected The next status box shows you how the copy procedure is progressing Decompressing Files In C XProgramme Hicom Attendant P unosndll dll 10 When the installation CD ROM has been read in the message Setup is creating Icons is displayed E Setup is creating Icons The program folder with the Hicom Attendant P program is opened f Pcvi3 mf x File Edit View 1 Objekt e Finally the Setup Complete window appears 87 Installing the Software Setup Complete 11 Click the Finish button to confirm Installation has been completed Configuring the Hicom Attendant P Configuring the Hicom Attendant P Entering Settings
3. When you have finished installing the Hicom Attendant P program on the attendant console start the program The first time you start Hicom Attendant P a window automatically opens in which you can select the language for Hicom Attendant P Hicom Attendant P Bitte wahlen Sie eine Sprache aus Please select your language fm OK Click OK to confirm your selection The Settings window automatically opens You can configure the Hicom Attendant P using this window To access this window select the Settings option from the File menu epdialkeys Night destinations BLF Calls System Connect to Braille to Com 1 C Com 1 C Com 2 Com 2 C Com3 C Com 3 C Com 4 C Com 4 T Activated Enter data under the seven tabs using the following procedures Imp Whenever a change is detected in the system configuration via As sistant or Symac after start of the Hicom Attendant P or during its operation the Hicom Attendant P is automatically updated This pro cedure is indicated in the status bar by the message Please wait 89 Configuring the Hicom Attendant P Connection Select the PC COM port needed by the Upg PCI card COM3 or COMA or the port to which the optiset control data adapter of a system telephone is connected usually COM2 If a Hicom Attendant B Office braille console available only for certain countries and languages is installed o
4. os e at J s ar J at z Important Keyboard Commands You can initiate the most important functions of the Hicom Attendant P using the keyboard and numeric keypad Keyboard Answer Calls Dial station number in General trunk group Connect calls Place calls on hold Toggle between two calls Park calls Disconnect calls Dial station number in Private trunk group Return to waiting call Clear text boxes Dial station number Activate deactivate microphone mute Important Keyboard Commands 3 3 3 3 F7 3 2 3 s 9 T e 5 9 C 9 The function keys on your PC keyboard can have the following functions depending on the configuration of your Hicom Attendant P consult your service technician Call Help Find by name Search for company or Hold the call Search for locations or Return to the waiting party Search for post code or Toggle between two calls Search for telephone numbers or Park the call DTMF signaling or Override a call Activate deactivate microphone mute Initiate conference Activate callback Numeric Keypad Connect calls Return to waiting call Override calls Dial station number Important Keyboard Commands
5. City M nchen Alternative 076991300 Configuring the Hicom Attendant P Additional You can use the Additional tab in order to enter further data for example the user s department or corporate rank or several lines of notes e g de tails of the company s business hours Directory x x u General Additional 1 Additional 2 Additional 3 Additional 4 Additional 5 Click the save icon to save the data Cancel Click the Cancel button to return to the directory s main window gt page 99 The new station and its most important data are displayed here Imp If you click the Cancel button without saving the record the record is lost and you are returned to the directory s main window Click the Cancel button in the directory s main window to exit the ETD and return to the attendant monitor Backing up the ETD Database At regular intervals you or the system administrator should backup the file in which the Hicom Attendant P stores the electronic directory data This file is located in the root directory for the Hicom Attendant P for ex ample under C Program Files Hicom Attendant P and is called set3 mdb Copy this data to the backup directory of your choice Imp If you wish to change the storage location of the current ETD data base please get in touch with your service technician 101 Configuring the Hicom Attendant P
6. Click the Clear button to leave the conference the other two parties remain interconnected Consultation Transfer Conference of 2 CM o Park You can park a call that you have answered but have not forwarded The parked call can be connected to another party gt page 43 Your Hicom Attendant P can be configured so that a waiting call automati cally places the current call on hold For more information on this capability please get in touch with your service technician Prerequisite You are currently conducting a call Click the Park button to park the call Press the F6 button this must be configured The park icon P appears in the system bar The Hicom Attendant P auto matically parks the call in the next available park slot Each telephone system has park slots for ten calls which both you and other internal parties can park When a user parks a call in the system the occupied park slot number appears on the status bar for ten seconds You can park up to ten calls with the Hicom Attendant P Click the Park but ton to display the parked calls Answering Parked Calls With the left mouse button click the Park button to open a pull down menu with the parked calls 101 gt Pos 0 103 Pos 1 Select the parked call that you would like to answer You are reconnected to the parked station Calls that other internal parties have parked are marked system in the par king list You can als
7. trol data adapter using the serial cable provided 7 lfapplicable connect the headset to the optiset E control data adapter 8 Reconnect the subscriber line to the optiset E telephone 9 Start your PC and install the Attendant P software page 84 Installing the Hicom Attendant P via a U por PCI Card with Handset Cradle and Handset Ie If you are using Windows 2000 installation is only possible by way of the optiset E control data adapter in conjunction with an optiset E system telephone gt page 78 The Upoe PCI card is a state of the art plug in PCI card that allows you to connect a PC to your communication system as though it were a system telephone This means that you can also perform all switching functions from the PC For installation the card requires a virtual COM port an interrupt IRQ and an I O address Because the card is a PCI card the system automatically assigns it the interrupt and the I O address The virtual COM port is a COM port installed over and above your existing COM ports by means of the supplied software This virtual COM port has no external port Normally the software configures the virtual COM port as COMS because most PCs are equipped with two COM ports However you can also change it to COM4 if COMG is already being used Installation Procedure 1 Make sure that the product package contains all of the following items One Upoy PCI card One handset cradle with line cord to Up
8. Im Color station is busy external mj Color station is called Color group 1 i Color group 2 OK Cancel Use the BLF tab to set the following modes for the BLF e Station number mode The Display name option is not selected The BLF displays the numbers of the internal stations This is the default mode e Name mode The Display name option is selected The BLF displays the names of the internal stations to which the num bers were assigned in the system To switch to name mode you must first import the names from the system using the System Update page 92 and Set BLF buttons When you click the Set BLF button at the top of the tab the system first removes all station numbers from the BLF and then enters the stations configured in the communication system sorted by number For example if a station configured in the BLF is assigned another station number its station number in the BLF is not replaced until you update the BLF The Set BLF button is active only in station number mode Configuring the Hicom Attendant P Iu The first time you start the Hicom Attendant P you must click the Set BLF button to transfer all system users to the BLF If you want the busy lamp field to load automatically whenever Hicom Attendant P starts up select the BLF activated option in the middle of the tab You can decide whether the label foreground or the background of the sta tus keys in the BLF will change color when a statio
9. The station is dialed via the released trunk D s If your system is not configured for releasing an external trunk the release trunk button will not appear in the toolbar 57 Reaching Parties More Effectively ll Clear 58 Radio Paging PSE Not for U S If you call an internal station and cannot reach the party at his or her work station you can call the absent party using the radio paging equipment Prerequisite radio paging must be programmed in the system Call the pop up menu Select the Personal search menu option The following dialog box is displayed Station number Po Cancel Enter the desired party s station number for example his or her pager number and press Enter to confirm your entry The call display is replaced by the paging dialog box softkeys and operating keys are masked in Station number Paging gt v 4 gt Back Using the F4 and buttons you can display a menu and enter a message for example a station number for the party and page this party Click the Back button in the paging dialog box to return to the call display If the party paged does not respond or if the radio paging equipment shuts off after a certain period of time you can cancel the page by clicking the Clear button Forwarding Calls Forwarding Calls You can forward both internal and external calls to various destinations in ternal or e
10. for a description of these functions and procedures and how to execute them refer to the user manual for the communication system Calling the Service Menu Call the pop up menu by clicking the right mouse button anywhere on the attendant monitor Click the Service menu option with the left mouse button The call display is replaced by the Service box softkeys and operating keys are masked in Service 5pPeed dialing number gt v 4 gt Back Use the F4 and J buttons to scroll in the system menu and initiate functions and procedures Click the Back button in the Service dialog box to return to the call display 2 Making and Answering Calls A bar indicates the number of pending calls 1 28 Making and Answering Calls Answering Calls The call display provides you with a convenient means of answering inco ming calls It contains pull down list boxes that display all pending external internal and personal calls You can selectively choose and answer any call List boxes External calls Internal calls Personal calls External Internal Private P 38559Miiller Y Camp on without tone Status line Open list box Answer call Call Types e Internal A call from another party to your communication system e External A call from a party outside your communication system who has dialed the system number and operator number such as 0 or who se c
11. message and click OK to confirm your entry The call display is replaced by the box Send message softkeys and ope rating keys are masked in Text for 181 B PLEHSE CALL BACK gt v 4 gt Back Using the W and buttons you can display a menu and se lect from among ten predefined brief messages 0 Please callback 1 Someone is waiting 2 Appointment 3 Urgent call 4 Do not disturb 5 Fax waiting 6 Dictation please 7 Please come see me 8 Please make copies 9 Redy to depart The brief messages listed here may differ from the messages actually stored in your system As soon as you confirm the option Send in the menu the message is sent Click the Back button to stop scrolling in the box Send message and re turn to the call display 55 Reaching Parties More Effectively Jl 56 Receiving a Message If messages are waiting for you the view messages icon zl will appear in the system bar Call the pop up menu Click the View messages menu option with the left mouse button The call display is replaced by the box for viewing messages softkeys and operating keys are masked in Hessage from 181 Text gt v 4 gt Back Using the E4 and buttons you can view and delete the messages received from a menu Click the Back button in the box for displaying messages to return to the call display Transferring an Exter
12. Hi Path AllServe 150 V1 0 the display is only enabled in telephone num ber mode Network ei Es Status key 15 Special Functions in the LAN PC Network 76 Installing and Configuring the Hicom Attendant P Installing and Configuring the Hicom Attendant P The second section of this manual first tells you how to install the Hicom Attendant P at tendant console hardware and then describes the installation and configuration of the Hi com Attendant P switching program Before installing the Attendant P hardware and software carefully read through this section 71 Installing the Hardware 78 Installing the Hardware You have two options for connecting the Hicom Attendant P to your PC e Via the optiset E control data adapter and the optiset E advance plus comfort or memory system telephone e Via the Upp PCI card with handset cradle and handset Before beginning installation make sure that your system meets the re quirements listed below System Requirements e PC for Hicom Attendant P without any other applications 133 MHz Pentium with 16 MB RAM e PC for Hicom Attendant P with call charge applications or other appli cations 300 MHz Pentium III with 32 MB RAMSuper VGA with 800x600 pixel resolution e Minimum screen resolution of 1024 x 768 pixels e Sound card with speaker for ringer signaling e Microsoft compatible mouse e Operating system Windows 95 Windows
13. a backup copy and send the file to the service technician for error analysis Index Index A accepting a waiting call oo 30 answering calls sssssssss 28 attendant monitor ssus 3 13 18 B brief messages sssssssssssssss 55 busy lamp field ssss 3 13 96 ACTIVATING se etc eit 25 deactiv ting eet tha 25 26 eus 26 deleting a station HiPath AllServe 150 V1 0 labeling making calls sss 37 representation n 23 buttons sssssssssssseeeneeeees 18 21 C call detail file sss 92 call detail recording sss 64 callidisplay 5 ee 18 19 call list 18 21 call waiting on off sssssssss 31 Callback te eerte 52 calls answering 28 forwarding 59 picking up E terminating sace es 34 color settings for BLF ou eee 97 COM port connection n se 90 conference ooo eeeeccesececececeeeeeeeeteeeeeeeneeaeeeees 48 configuration SAWING reter serap ir e eniti al 98 Software sssssssssssssssennes 89 consultation hold sss 44 contents of manual sss 6 D desktop cepit Sets tuens 13 dialing with repdial keys 36 display suppression sss 51 do not disturb ssssssssssse 50 door opener sssssssssssee 33 E electro
14. and COMG or COMA Check whether the drivers for the Upo PCI card if present were in stalled page 81 Check whether the Upge PCI card if present is securely plugged into the computer slot Check whether you have too many other programs open Shut down your computer and switch it off and on The Attendant P is no longer responding Close any 16 bit applications that are open such as Word 6 0 Check whether the Hicom system is still operating by verifying another telephone s operation the system may have failed Shut down your computer and switch it off and on The message Please wait Trunk error appears in the system bar Check the connection between the Upo e PCI card and the handset cr adle and between the handset cradle and the handset or between the optiset E data control adapter and the COM port Check whether the optiset data control adapter if present is correctly plugged into the system telephone Check the connection between the Upo PCI card and the Hicom sys tem or between the system telephone and the Hicom system Once the system is correctly connected the message disappears and the Hicom Attendant P is again ready for operation The busy lamp field is malfunctioning If the status button for a station is always red indicating that the station is busy it may not mean that the station is constantly conducting calls but instead that the station telephone is defective or was removed from the Hicom s
15. can also place more than one external call on hold Activating a Held Call Prerequisite You are not engaged in a call Click the Hold button to open a pull down menu with the external calls on hold 089 1234567 089 1765432 Select the held call that you would like to answer You are reconnected to the held station Double click the mouse on the line in the call list which contains the held call you wish to take You are reconnected to the held party 45 Consultation Transfer Conference ack C Me li 46 Placing Internal Calls on Hold Prerequisite You are currently conducting an internal call Click the Hold button The other party is on hold and cannot overhear your conversation The symbol Hold appears on the system bar and the held call is indicated in the call list You can place only one internal call on hold Activating a Held Call Click the Back button or press the key You are reconnected to the held station Double click the mouse on the line in the call list which contains the held call you wish to take You are reconnected to the held party Consultation Transfer Conference Toggle o 3 Connect s ol Toggle The toggle function allows you to alternate between two calls The station currently waiting cannot overhear your conversation Prerequisite You are currently conducting a call and another party is waiting for example on consultation hold Click the T
16. can select any interrupt that is not being used by another ISA EISA plug in card Keep in mind that the interrupt settings on your motherboard and in the BIOS must agree Frequently Asked Questions Can the Upg PCI card share an interrupt with another PC card shared interrupts With the U poe PCI card drivers it is possible for the card to share an inter rupt with another card Nevertheless this may result in conflicts if the U pog PCI card shares an interrupt with another PCI card because there is no international standard for shared interrupts If you have installed another PCI card in your system that does not support shared interrupts ask the card manufacturer for a driver that permits shared interrupts or assign the card a different interrupt You may also have problems with your operating system if two cards attempt to use the same interrupt The system may suddenly shut down or restart for no apparent reason If this occurs assign each PCI card a se parate interrupt also see the operating instructions from the PC manufac turer or for the motherboard 105 Frequently Asked Questions 106 Why won t my computer work after I ve installed the Upo_ PCI card With some computers you must do some additional configuring before the PC card will operate correctly 1 Find out whether you have the latest BIOS version for your mother board If not obtain it from the PC or motherboard manufacturer for example
17. ees ttn 23 System Dar oett 3 13 16 System requirements 78 SYSTEM update n 92 Index T threshold value sss 91 toggle 2 rerit toe editori 47 TOOIDOR ue cT 3 13 15 traffic display sssssssssss 18 20 TRANSOM cur erp bert iere 39 after parking placing on hold 43 screened sssssssssssssseees 40 Speed LER Ios 42 unscreened ssssssssses 41 transferring an external trunk 56 transferring calls 1 99 trunk seizure sse 92 U unscreened transfer crre 41 UPO E PCI card sess 80 V Venus busy signalling et 75 volume Setting sss 32 W warning sieri seiis 91 WAVE file csi teet tie i 91 111 FCC rules The Siemens optiset E phones for Hicom 150 H system are hearing aid compatible and comply with the applicable FCC Rules Part 68 and Industry Canada CS 03 Standard This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasona ble protection against harmful interference in a residential installation This equipment ge nerates uses and can radiate radio frequency energy and if not installed and used in ac cordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a part
18. gt page 66 or using reper tory dial keys gt page 36 Both stations appear in the traffic display The first party is automatically placed on hold Wait for the ring tone and click the Connect button to connect the parties the Clear button is replaced by the Connect button or press the key on the keyboard When the stations are connected the data for the other party disappears from the traffic display and you can accept another call If the third party is busy or does not answer click the Back button to return to the first party If the third party does not answer the transferred call within 40 seconds time can be programmed by the system administrator the call appears as a recall in the call display 41 Consultation Transfer Conference 42 1 External or Internal or Private or 2 103 s 2 Speed Transfer Accept the call The call appears on the traffic display While still conducting the call use the right mouse button to click the sta tus button for the station to which you want to transfer the call The station number is dialed and the call is automatically forwarded to the station dialed While engaged in the call enter the number of the station you wish to re ach and press the key to connect the stations The system dials the sta tion number and the call is transferred automatically If the party does not answer the transferred call within 40 seconds time can be prog
19. se 18 Busy Lamp Field sciri creep tiete dee bb doe DES 23 Service MENU sessa dieman tae e de o det et de edo ted 27 Making and Answering Calls 28 Answering Calls isinara edes dhe dete dolce eck dans dolos RR RR d 28 Using Call Waiting Second Call iliis esses 30 Rickinga p Calls s dues dn dus aita thun deg ld A ete ta 31 Activating Deactivating the Ringer Signal 0 5 32 Setting the Volume 0 0 0 0 0c ees 32 Actuating the Entrance Telephone Connection Door Opener 33 Terminating a Call 34 Waring Calls serrer ou dp En dark EPA PESE 35 Making External Calls 2e 35 Making Internal Calls sie 36 Making Calls With Repertory Dial Keys nonan anaana anana 36 Making Calls With the Busy Lamp Field 0 37 Making Calls With Redial 2 0 0 0 0 0 cece eee 38 Making Calls From the Electronic Directory 005 38 Contents Consultation Transfer Conference 39 Transteming Calls 22 beat aot tete dein ace Rote d Sed em e 39 Consultation Hold gic aaah aed aaa eae eed havea ER 44 Hold c tine a eit chore LM e AUR E e LL UE 45 TOGO 22 odes pe ehe ERR mederi e trees cbe d pa 47 CONTELENCE T TUTT 48 Pares s ose Sev bue adipe ene cd e p tein Sota bri ioo 49 Overriding Calls 2e uera etek akg P re Rel RR RUE Ac d Rte ad 50 Overriding Do Not Disturb isses 50 Display Suppression sso apao nicr neri
20. tab Connection Calls l System Paging Repdial keys BLF Night destination 1 Night destination 5 214 Night destination 2 Night destination 6 181 Night destination 7 Night destination 8 Night destination 3 100 Night destination 4 Enter the possible internal night destinations in the text boxes Click the OK button to confirm your entries Click the Cancel button to return to the attendant monitor To select a night destination click the Change night dest option in the Edit menu gt 0SM Z and click the Night service button to acti vate it gt page 62 Night Answer Selecting a Night Destination You can select which night destination from among up to eight internal night destinations will answer incoming calls To do this either select a predefined night destination gt page 60 or enter one manually Predefined night destination From the Edit menu select the Change night dest option The following pull down menu appears from which you can select a night destination The following pull down menu appears Tone dialing F7 Manual entry Select a night destination The night destination selected is identified by a check mark After you activate the nicht service gt page 62 all calls are forwarded to this night destination Entering a night destination manually Select the Change night dest option from the Edit menu The followin
21. the keyboard You can now speak with the two parties Press the F7 button this must be configured You can speak to both parties Click the Clear button to leave the call The other parties remain intercon nected Overriding Do Not Disturb Prerequisite You are authorized to override do not disturb can be confi gured by system administrator You urgently need to reach an internal station that has activated do not dis turb Dial the internal station number You hear a busy signal After a brief wait the system automatically overrides do not disturb You hear a ring tone and the destination telephone starts ringing Consultation Transfer Conference ll l Display Suppression You can prevent the attendant console s station number or name for ex ample Switchboard from appearing on the called party s display not for internal calls You must activate this display suppression before dialing it then remains activated until you cancel it Activating Display Suppression Call the pop up menu Select the Privacy on off menu option The privacy on symbol 208 appears in the system bar If you now call external party neither the station number nor the name of the attendant console will appear on his or her display Deactivating Display Suppression Call the pop up menu Select the Privacy on off menu option The privacy on symbol 208 is removed from the system bar The next time you p
22. via the Internet A BIOS update should be performed by ex perienced personnel only Check whether the BIOS is configured correctly In some computers that have a PCI bus the PCI slots must be enabled in the BIOS This is often the case with computers with a Phoenix BIOS After installing the PC card connect your computer to the power supply network and start the setup program You can usually access this program by pressing a key combination displayed on the screen such as F1 Del or Ctrl Alt S Look in the BIOS for PCI slot entries They can be found in the main menu or under Advanced System Configuration If necessary change the settings BIOS System Parameters X Settings PCI Slot Number Slot in which the PC card is installed Master ENABLED Slave ENABLED Interrupt Select a free interrupt provided by the system Edge of level Level Triggered Interrupt Note Terms may vary from BIOS to BIOS Save your settings and exit the setup program Resume installation If you have problems with Windows 95 98 replace the U pog PCI card with another PCI card When you replace the cards the BIOS also re places the two interrupts assigned to the cards After a system restart the problem with your operating system may have been eliminated Problem Correction Problem Correction The Attendant P does not start correctly Check whether the UporE PCI card if present has been assigned an in terrupt an I O address
23. 102 Error Correction in Hicom Attendant P Error Correction in Hicom Attendant P This section discusses the questions and problems that users most often encounter when installing the Upge PCI card 103 Frequently Asked Questions 104 Frequently Asked Questions Do I have to configure the Uppg PCI card Because the Upo PCI card was developed for the PCI bus you simply need to install it in your PC and the system will automatically assign this card the necessary interrupt and I O address However problems may arise in some computers that use the PCI bus to gether with the ISA EISA bus In this case you must use the setup pro gram in the computer s BIOS to assign separate interrupts to the ISA EISA slots and the PCI slots otherwise the computer will not detect the card see documentation on the setup program for your computer Which PCI slot should use for the Upoe PCI card You can install the Upoe PCI card in any free long PCI slot Is the Upo PCI card compatible with PCI spec 2 1 The Upgg PCI card is compatible with PCI spec 2 1 Which interrupt should use for the Upo_ PCI card Because the Upoe PCI card is a PCI card you usually do not have to select an interrupt It is configured by the system If this is not the case you must configure the interrupt manually To configure the interrupt manually insert a jumper on the motherboard or set an interrupt in the motherboard s BIOS In either case you
24. 75 Busy Lamp Field in HiPath AllServe 150 V1 0 0 75 Installing and Configuring the Hicom Attendant P Installing the Hardware 78 System Requirements 6 0 0 0 000000 cee ee 78 General Inistructioris iR ERREUR PH prie 79 Installing the Hicom Attendant P via the optiset E control data adapter with an optiset E system telephone 2000 00002 a 79 Installing the Hicom Attendant P via a Upgye PCI Card with Handset Cradle and Handset 80 Installing the Software 84 Configuring the Hicom Attendant P 89 Entering Settings isis eee 89 Saving the Settings liiis esee 98 Configuring the Electronic Directory iilis cece eee 99 Starting the TD z i suce ci aie ae a P og A on 8 de Io B e Ro rae 99 Backing up the ETD Database 0 0 0 cee ee 101 Contents 10 1L Error Correction in Hicom Attendant P Frequently Asked Questions 104 Do have to configure the Upgyg PCI card 2 2 2 2 02 104 Which PCI slot should use for the Upgye PCI card 2 2 2 2 104 Is the Upo PCI card compatible with PCI spec 2 1 104 Which interrupt should use for the Upge PCI card 104 Can the Upo PCI card share an interrupt with another PC card shared interrupts 0 000000000 ce eee 105 Why won t my computer work after I ve installed the Upo PCI c
25. 78 Start up the Hicom Attendant P from the Start menu The program win dow with the attendant monitor opens Set up Hicom Attendant P for automatic start up 1 Click on the Start button on the task bar and select Settings Taskbar Start Menu Programs 2 Press the Advanced radial button the screen will display Exploring C Windows Start menu 3 Open the Programs directory and locate the Hicom Attendant P di rectory 4 Click the right mouse button to copy the Vf3 exe program to the right column 5 Go to the Autostart folder in the left column and insert the Vf3 exe file into the right column using the right mouse button 6 Close Exploring 7 On the TaskBar Properties screen click Apply then OK 8 Exit and re start the PC User Interface User Interface Desktop Your desktop is the Hicom Attendant P program window gt page 13 This window contains the Menu bar gt page 14 Toolbar page 15 Attendant monitor page 18 Busy lamp field page 23 and System bar page 16 You can also open another window containing the electronic directory page 66 or notebook page 63 the telephone directory CD page 72 or the search window for the LDAP server page 73 Toolbar Menu bar Busy lamp field I Hicom Attendant P File Edit Window Repdialkeys Find Paging Wanquage val el a e a uj of Eira offers Sys
26. 98 Windows ME Windows 2000 or Windows NT operation under Windows 2000 only by way of optiset E control data adapter in conjunction with optiset E system telephone advance plus memory conference e Hicom 150 E H HiPath 3500 or HiPath AllServe 150 e 3 5 inch diskette drive e CD ROM or DVD drive e Free RS 232 interface COM ports 1 4 for optiset E control data ad apter with optiset E advance pluls comfort memory advance confe rence conference system telephones Alternative Free long PCI slot for Upo PCI card with handset cradle and handset or with headset Installing the Hardware General Instructions The optiset E system telephones and adapters meet with the relevant con formity and safety regulations CE Do not expose devices to direct sunlight or any other sources of heat Protect devices from moisture and penetration by liquids Never insert objects in openings in the device Operate optiset E local power supplies only at the specified line voltage e Use only accessories recommended by Siemens Before installing the hardware back up the data on your PC see the ope rating instructions for your operating system or those supplied by your PC manufacturer Installing the Hicom Attendant P via the optiset E control data adapter with an optiset E system telephone The optiset E control data adapter allows you to connect a PC to your com munication system via a system telephone optiset E memory a
27. CD gt page 72 Start search window for LDAP server page 73 System Bar The system bar tells you which functions are activated in your system The following symbols may appear e Ringing off e Night answer on e Callback active e Callis held I i e Park slot in use P V E e Call waiting tone off e Privacy on 208 e Call forwarding on ca e Message waiting zl e Microphone off mute JE When the mouse is pointed at a symbol a context sensitive help text quick reference help appears at the mouse position if this function has been configured page 14 User Interface Status Bar Advisory and system messages on the status bar e The status bar displays the current status of Hicom Attendant P during the loading operation The program is ready when System ready is dis played in the status bar If the data of the communication system has been modified the Ple ase wait message appears in the system bar to inform you that the pro gram is being updated with the new system data The status bar also displays explanations of the buttons on the atten dant monitor when you operate these buttons with the mouse The park slot number appears for 10 seconds when a user in the CS parks a call or picks up a parked call 17 User Interface 18 Attendant Monitor The attendant monitor is the main work area of the attendant console From here you can control the switching functions and obta
28. Free Call User Interface Call list The call list indicates all calls which are currently on hold or parked If a text has been entered by the station user in connection with holding or parking this is also displayed For information about configuring text input in connection with holding or parking please get in touch with your service technician Current Calls Trunk Position 0 Smith is waiting for Miller Description of the situation Holding parking position Held parked station You can retrieve the call from the hold page 45 or park page 49 status by double clicking the left mouse button on the entry in the call list Buttons The most important functions of the Hicom Attendant P are mapped on buttons You can activate these buttons by clicking them with the left mouse button For external calls External For internal calls Internal Private gt E S 2 vs c o E o ER ER ER For personal calls Automatic line seizure deactivated off 21 User Interface Privat General gt page 35 gt page 35 Automatic line seizure activated on Privat Internal General gt page 35 gt page 36 gt page 35 Pop up Menus If additional functions are relevant to the current switching state of the Hicom Attendant P these functions will be offered in a pop up menu Calling a Pop up Menu Click the right mouse button anywhere on the attendant monitor
29. SIEMENS Hicom Attendant P User and Installation Manual PC attendant console for Hicom 150 E H HiPath 3500 HiPath AllServe 150 Before You Begin These operating instructions describe how to install and operate the Hicom Attendant P attendant console in your communication system Hicom Attendant P includes an online help function where you will find general information on the program layout and explanati ons of the individual functions to access the online help page 14 While the instructions describe all Hicom Attendant P functions you may find that some functions you wish to use are not available This is due to one of the following reasons e The function has not been configured for your Hicom Attendant P system Address any questions to your system administrator e Your communication system does not support this function Address any questions to the Siemens sales representative responsible for upgrading your system e You do not have the latest version of the Hicom Attendant P software Contact your Sie mens sales representative to update the software Hicom Attendant P In purchasing the Hicom Attendant P you have acquired an advanced PC attendant conso le for your communication system Connecting the telephone to a PC means that you can also perform all your switching functions from the PC The Hicom Attendant P is set up either via the control data adapter that connects the PC to a system telephone in the Hic
30. Status button When you click one of the labeled status buttons the number for this sta tion is automatically dialed gt page 37 mp Double clicking a status button has the same effect as single clicking it 24 User Interface Wi OK Cancel LL Activating and Deactivating the Busy Lamp Field You can configure the busy lamp field to open automatically when Hicom Attendant P starts up From the File menu select the Settings option to display the Settings window Select the BLF tab Connection Calls Paging Repdialkeys Night destinations Set BLF I Display of names Iv BLF Activated Change foreground Iv Number in bold letters Color station is busy internal Color station is busy external Color station is called Color group 1 Fi Color group 2 Select the BLF Activated box if you want the BFL to open automatically when Hicom Attendant P starts up Leave the BLF Activated box blank if you do not want the BFL to open au tomatically when Hicom Attendant P starts up Click the OK button to confirm your selection Click the Cancel button to return to the attendant monitor IM To close the BLE you must first deactivate the BLF Activated option on the BLF tab and then restart Hicom Attendant P 25 User Interface Labeling the Busy Lamp Field To assign status buttons to internal stations you must label the buttons with the stat
31. all is signaled in the call display Click the Park button to park the current call gt page 49 The waiting call is signaled in the call display Accept the call You are speaking to the second caller Making and Answering Calls I lL 103 Turning the Call Waiting Tone On and Off The call waiting tone lets you know that a second caller is trying to reach you while you are engaged in another call The call waiting tone is automatically deactivated when Hicom Attendant P program starts up and the call waiting tone off icon Ei appears in the sys tem bar The waiting call second call continues to be signaled visually in the display Activating the Call Waiting Tone Call the pop up menu Select the Camp on without tone on off menu option The call waiting tone is reactivated and the call waiting tone off icon Egi is removed from the system bar Deactivating the Call Waiting Tone Call the pop up menu Select the Camp on without tone on off menu option The call waiting tone is deactivated and the call waiting tone off icon Ei appears in the system bar Picking up Calls You can pick up calls for other telephones on your own telephone using the busy lamp field When a station is being called the background or label of the status key turns yellow individually programmable gt page 23 You cannot pick up a call if you currently conducting a call or a call is being signaled in your call d
32. all was not answered by an internal party and Hicom Attendant P is programmed as the intercept position e Private A call from a party outside your communication system who has dialed the system number and internal operator number such as 100 When you receive an incoming call you hear a signal via the telephone speaker and or the PC speaker depending on the setting and also see a display on the telephone screen and in the call display list box If on the basis of the number an entry is found in the telephone directory file the corresponding name is also displayed Making and Answering Calls External or Internal or Private 6 o External du e e Internal o Private o o possibly If you are working with another Windows application when a call is received the system automatically changes to the Hicom Attendant P Note that the system cannot change to the Hicom Attendant P while a screensaver is activated In this case the call is signaled by the speaker only Imp Answering a call Click one of the buttons External Internal or Private with the left mouse button to answer the first call in the adjacent list box Click the arrow for the list box with the left mouse button to open the list and select the call that you wish to answer Answer the selected call Press the space bar on the keyboard This answers the first call in the queue depend
33. an iri ea aneka a ig iia 51 Reaching Parties More Effectively 52 Callback si ne guten i e na ERE Page hag Re PIRE etse a 52 PAQUIN ee DP DP 54 Messages cese xe Re woe ek Te eka ee dcp tor eae 55 Transferring an External Trunk 0 0 0 0 000 cee eee eee 56 Releasing an External Trunk 00 0000 cee eee 57 Radio Paging PSE Not for U S 2 2 0 2 eee 58 Forwarding Calls Luuuuuuuese 59 Night Answer 000ce cece cece eens 60 Entering a Night Destination o aasa aaau 60 Selecting a Night Destination 00 00 61 Activating Night Answer 0 0 20 00 ccc eee eee 62 Deactivating Night Answer ilie 62 Notebook nana HI EE 63 Call Detail Recording for Individual Calls 64 Programming Changing Repdial Keys 65 Electronic Directory ETD 66 Starting the EID x2se uer x Re REV EE ead deep pee ee 66 Searching for a Station iilii eee 67 Searching on the Basis of Other Station Data 68 Adding New Stations liis ees 69 Editirig am ENUY s cse epe pee hee n er d Ronson ee P dds 71 Contents Starting the telephone directory CD 72 Using a number on the telephone directory CD 22 Opening search window for LDAP server 13 Emergency Operation 74 a System networking via LAN PC network Special Functions in the LAN PC Network
34. ard liiis 106 Problem Correction Lsusueueee 107 The Attendant P does not start correctly 2 107 The Attendant P is no longer responding liiis 107 The message Please wait Trunk error appears in the system bar 107 The busy lamp field is malfunctioning 0 107 The directory no longer contains data llis 108 Troubleshooting Using the Trace Button System Administrator Only 108 Keyboard Commands Important Keyboard Commands 116 Operating the Hicom Attendant P Operating the Hicom Attendant P This section of the manual covers the operation of the Hicom Attendant P attendant console program It introduces the user interface and describes all the major switching functions 11 Startup 12 Startup You can configure your attendant console PC so that the Hicom Attendant P switching program starts up automatically when you switch on the PC If the program has not been configured to start up automatically you must start it manually or set up Hicom Attendant P for automatic start up Automatic startup Switch on the attendant console PC As soon as Windows 95 98 loads your operating system gt page 78 automatically starts up and the program window with the attendant monitor opens Manual startup When you install the program it is added to the Programs section of the start bar of your operating system gt page
35. ce technician Operation of the telephone directory CD varies according to the telephone directory CD software which is used In order to use the telephone directory CD please read the documentation supplied with the telephone directory CD software Using a number on the telephone directory CD The number located on the telephone directory CD is transferred by copy ing it and then entering it in the traffic display of the Hicom Attendant P Use the mouse to mark the wanted number in the telephone directory CD program Press Ctrl and C to place the data in temporary storage Position the mouse cursor in the Number field in the traffic display Press Ctrl and V to copy the data from temporary storage to the traffic display Opening search window for LDAP server Opening search window for LDAP server The search function within the LDAP server is activated with the Search window for LDAP server button in the main window of the Hicom Attendant P The precondition is that this search function has been integrated in the Hi com Attendant P For more information on the integration of this search function please get in touch with your service technician 73 Emergency Operation 74 Emergency Operation When you exit the Hicom Attendant P or in the event of an application fai lure the Hicom Attendant P changes over to emergency operation All the eatures of your telephone system are retained and you can conti
36. ds a certain length the external code is prefixed automatically For the programming of the minimum length please consult your service technician Making External Calls Enter the external code and the external station s number The number is dialed as soon as you press Enter Enter the external code and the external station s number Then click the BER 222 end General button The station number is dialed Personal Calls Using the Private button you can conduct external personal calls These calls are specially marked for call charge evaluation Enter the external code and the external station s number Then click the BEN HHH Pia Private button The station number is dialed Imp If you must dial the external code before dialing the external station number the system is programmed so that automatic line seizure is deactivated In this case the Internal button does not appear in the attendant monitor If automatic line seizure is activated you do not need to dial the ex ternal code However for internal calls you must then click the Inter nal button before dialing 35 Making Calls 36 Turning DTMF Suffix Dialing On and Off While engaged in an external call you can activate a sequence of digits to control answering machines or information and switching systems To do this you must activate DTMF suffix dialing Select DTMF suffix dialing fr
37. dvance plus comfort advance conference conference This means that you can also perform all switching functions from your PC 1 Make sure that the product package contains all of the following items optiset E control data adapter optiset E advance plus comfort memory advance conference confe rence system telephone Serial connecting cable One installation CD ROM for Hicom Attendant P Installation instructions for optiset E control data adapter Hicom Attendant P User and Installation manual 2 Unplug the subscriber line from the optiset E telephone and place the phone on a soft surface with the key field facing down 3 Hold the optiset E adapter with the edge connector downward and in sert it into one of the two slots on the bottom of the optiset E telepho ne with the two tabs in the two slits 4 Gently press the adapter with its edge connector into the socket con nector up to the stop 5 Check which COM port on your PC is free usually COM2 Information on the PC s serial interfaces can be found either in the operating in structions for your operating system or the manual from your PC man ufacturer If you do not have a free COM port you can configure addi tional COM ports in your PC for example COM3 and COM4 by installing an additional interface card available from your PC dealer 79 Installing the Hardware 80 6 Connect the free COM port to the port on the back of the optiset E con
38. e data needed by the Hicom Attendant P from the system Pause character You can define a character which you will use to generate a deliberate dial pause for example after dialing the external code not necessary for digital exchanges Trunk seizure with For Hicom Attendant P Release 1 0 only Enter the external code for the transfer trunk function here This no longer applies in Hicom Attendant P Release 2 0 and later Number redial only for external numbers This option allows you to restrict the number redial list to external calls e Deactivate night answer at start If you select this option night answer is automatically deactivated if it was previously activated when the Hicom Attendant P is started e Activate silent call at start If you select this option the telephone ringer and thus the ringer signal is automatically deactivated when the Hicom Attendant P is started does not apply if you have a UPO E card Call detail file All chargeable phone calls and their values are stored in the call detail file Enter the path to the call detail file All chargeable phone calls and their values are stored here The call charges are recordediin the file only if the system administrator has configured call detail recording in the system If it is configured you will see a check mark next to the Activated option Configuring the Hicom Attendant P Paging Under the Paging tab you can configure the e
39. ears only if you have issued callback requests The call display is replaced by the Callback dialog box softkeys and opera ting keys are masked in Callback 183 cancel gt Tt cue d Back Using the and buttons you can retrieve and cancel callback requests from a menu Click the Back button in the Callback dialog box to return to the call display 53 Reaching Parties More Effectively a 54 Paging You can issue a speaker announcement to specific groups through your te lephone These groups can be made up of telephones and speaker sys tems they are configured and assigned group numbers by the system administrator These group numbers must be set to active mode in the Attendant P Office gt page 93 Select the Paging option from the menu bar to open a pull down menu with the paging groups 352 351 Select the group that you want to page The group number is dialed automatically You can now make your an nouncement D The Paging menu option appears in the menu bar only if paging groups have been activated in the Settings window Reaching Parties More Effectively Messages Internal stations can send one another predefined brief messages Sending a Message Click the message button in the toolbar The following dialog box is displayed Station number Cancel Enter the number of the internal station to which you want to send a
40. enter a more specific search word 67 Electronic Directory ETD Searching on the Basis of Other Station Data You can also base a search on other data such as a company city postal code or station number The example below uses a company name A search by city postal code or station number is conducted in a similar manner From the Find menu select the Company option Press F3 The following dialog box is displayed Find Company oo Cancel Enter the company desired and click OK to confirm your entry If the company is stored in the ETD the directory opens with a list of the parties employed by this company The first party is highlighted Electronic Directory ETD New entry Save record General tab Adding New Stations In the directory s main window click the New entry button to open another window that has two different tabs on which you can enter a new station in the ETD u Return to main Additional directory Station number window Eompany ccs Additional tab Street Private Postal code Radio City Alternative The window contains the two tabs General and Additional On these tabs you can enter additional data for the station General On the General tab you can enter the user s name company address and various telephone n
41. fer Conference Consultation Transfer Conference Transferring Calls The following methods can be used to transfer an answered call to an in ternal or external station If you are unable to transfer calls to external sta tions this is because you are not authorized to do so consult your system administrator e Screened transfer The person you are talking to would like to consult another party Call the desired party and announce the call e Unscreened transfer The person you are talking to would like to con sult another party Dial the number of the desired party wait for the ring tone and connect the two parties without announcing the call e Speed transfer The person you are talking to would like to consult another party Dial the number of the desired party and connected the two parties without waiting for the ring tone Transfer after parking holding The external party you are talking to would like to consult another party You place the call on hold or park the call Dial the number of the wanted internal or external party an nounce the call and then connect the two parties 39 Consultation Transfer Conference E External g sae Internal or Private o Space Bar il i 103 Li EBEN e Connect al w Screened Transfer Accept the call The call appears on the traffic display While still conducting the call use the left mouse button to click the status button for the station t
42. g pull down menu appears Tone dialing F7 Manual entry 110 Select the Manual input option The following window appears Hicom Attendant P Office x Change night dest cane Enter the night destination number and click OK to confirm To select the night service programmed in the system by the system ad ministrator enter an asterist for the night destination After you activate the night service page 62 all calls are forwarded to this night destination 61 Night Answer PNE lu 62 Activating Night Answer Click the night answer button in the toolbar Call the pop up menu Select the Night answer menu option The night icon appears in the system bar and call forwarding to the night destination is activated pe You must still answer any waiting calls in the call display Any new calls are forwarded to the night destination Deactivating Night Answer Click the night answer button in the toolbar Call the pop up menu Select the Night answer menu option The night icon J is removed from the system bar and call forwarding to the night destination is deactivated Notebook Notebook In the notebook you can enter and save any notes such as additional pho ne numbers or notes regarding a phone call If you save a new entry under an existing file name the new entry is appended to the end of the existing one this can be useful if you are
43. g PCI card One handset with line cord to handset cradle One driver disk for Upg PCI card One installation CD ROM for Hicom Attendant P Hicom Attendant P User and Installation manual 2 Disconnect the PC from the power supply network and open the hou sing also refer to operating instructions from PC manufacturer 3 Select a free long PCI slot and remove its cover from the housing back panel also refer to operating instructions from PC manufacturer 4 Before installing the card create a ground connection by touching the computer housing this is necessary because the card is highly sensiti ve to static electricity Installing the Hardware 10 11 Remove the Upo PCI card from its antistatic case plug it into the se lected PCI slot and secure it in place also refer to operating instructions from PC manufacturer Connect the Upgoyg PCI card to the communication system as described under PIN assignments page 83 Connect the handset and if applicable the headset to the handset cr adle and connect the handset cradle to the Upge PCI card as described under PIN assignments page 83 Close the PC and reconnect it to the power supply network The yellow LED on the Upg PCI card must flash in one second inter vals Start your operating system The operating system informs you that new hardware has been found Multimedia PC Card and asks you to install the drivers for the Upge PCI card Insert the dis
44. he Directory option from the Window menu o Click the directory button in the toolbar le The main window of the directory is now displayed containing all the stati ons in the directory with their data Directory x Smith John Sullivan Jim Walker Robert Smith John r Data fields Record Brown Ltd 1 High Street Station number Cancel Return to Edit record Generate new Provide station num attendant mo record ber for dialing nitorr 66 Electronic Directory ETD Searching for a Station You wish to call Mr Adams The caller wants to be connected to a certain party for example Mr Adam However you do not know Mr Adam s sta tion number Enter the first few letters of the name of the party you want to find in the traffic display for instance Ada and press Enter to confirm If the ETD con tains the combination of initial letters entered the directory is automatical ly opened The first station name in the ETD that matches the initial letters entered is highlighted Select the desired station Click the Dial button The station number is transferred to the attendant monitor Click the General button to dial the station number Press Enter to dial the stored station number Da When you search the ETD for a station the first 100 records located are displayed If you do not see the station you are looking for
45. he pop up menu Select the Ringing on off menu option The ringer signal on the telephone is deactivated and the ringing off icon appears in the system bar Setting the Volume You can change the volume of the handset speaker in other words you can select the volume at which you would like to hear the other party Click the volume button in the toolbar The call display is replaced by the Volume dialog box softkeys and opera ting keys are masked in Uolume 5 x TTT gt Ea Back Use the and M buttons to adjust the volume at which you hear the other party in eight steps Click the Back button in the Volume box to return o the call display The value you selected is stored Making and Answering Calls Sm 22 en Private or w Actuating the Entrance Telephone Connection Door Opener If the service technician has configured one or more entrance telephones from your telephone you can speak to visitors using the entrance telepho ne and then you can activate the door opener The entrance telephones are assigned internal station numbers Speaking to Visitors via the Entrance Telephone Prerequisite Your telephone rings and the entrance telephone station number appears in your call display Take the call within 30 seconds You speak to the visitor on the entrance telephone Opening the Door You can operate the door opener while engaged in a call with the entrance telephone or when y
46. icular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help WARNING Changes or modifications to the equipment that are not expressly approved by the responsible party for compliance could void the user s authority to operate the equip ment This equipment does not exceed Class B limits per radio noise emissions for digital appa ratus set out in the Radio Interference Regulation of the Canadian Department of Commu nications Operation in a residential area may cause unacceptable interference to radio and TV reception requiring the owner or operator to take whatever steps are necessary to cor rect the interference Cet quipement ne d passe pas les limites de Classe B d mission de bruits radio lec triques por les appareils num riques telles que prescrites par le R glement sur le brouil lage radio lectrique tabli par le minist re des Communications du Canada L exploitation faite en milieu r sidentiel peut entrainer le brouillage des r ceptio
47. in information from your communication system Call display Traffic display Call list You can answer all pending calls from the call display The system telephone s softkeys and operating keys two lines in the case of optiset E comfort 8 lines in the case of optiset E memory page 27 e g Service menu may be masked in instead of the call display The traffic display indicates the current trunk seizures The buttons allow you to initiate the switching functions Any held or parked calls are indicated in the call list By clicking the right mouse button in the attendant monitor you can display a pop up menu containing additional functions that may be helpful depending on the switching state page 22 Monitor Imi 0 External o zm of m we Name Name Station number Station number Hold Buttons Name Name l Park Station number Station number Toggle Status Status Private General A pending call appears in the call display When you call a party or answer a pending call the data appears in the left column of the traffic display If you call another station for switching purposes the data for this station ap pears in the right column of the traffic display the data of the held station appears in the call display User Interface A bar indicates the number of pending calls Call Display Waiting calls are displayed in the lis
48. ing on the priority The calls are prioritized as follows Recall External calls Internal calls Personal calls n the event of recall the originating station is displayed Press the Enter button In the event of such a call caused by intercept or a forwarded call the originating station can be dialed again directly The answered call appears in the traffic display Name Name Jones l Station number Station number 102 Name Name Jones Station number Station number 102 Status Status Call 29 Making and Answering Calls Imp When you answer a call it makes no difference whether the tele phone handset is on hook or off hook because the telephone s hookswitch is activated only during emergency operation page 74 applicable only if the system telephone is connected via the control data adapter Using Call Waiting Second Call Answering a Second Call Call Waiting While you engaged in a call you are also available to additional callers Du ring the call you are informed acoustically by a call waiting tone if this tone has not been deactivated and visually in the call display that a second call is waiting The call continues to be signaled in the call display until you have answered it Terminate the current call with the Clear button The waiting call is indicated in the call display Click the Hold button to place the current call on hold gt page 45 The wai ting c
49. ion numbers To do this first set the busy lamp field to station number mode gt page 96 Call the busy lamp field To open the Station number dialog box using the left mouse button simul taneously click the status button to be labeled while pressing the Shift key e Hicom Attendant P x Station number Enter the station number and click OK to confirm your entry The station is now saved under this status button Instead of the station number you can also display the name assigned to the number in the system gt page 96 Deleting a Station Call the busy lamp field Press Ctrl while clicking the left mouse button on the status button of the station to be deleted The station is deleted from the busy lamp field iti Im Deleting a station from the busy lamp field does not delete it from your system in other words you can reconfigure it at any time 26 User Interface Service Menu You can replace the call display with the Service menu which simulates the telephone display two lines for optiset E advance plus comfort system telephone eight lines for optiset E memory system telephone as well as the telephone s scroll keys and confirm key WZ The Service menu dialog box automatically appears when you initiate a procedure such as sending messages You can also call the Service menu manually to execute functions or proce dures that cannot be initiated via toolbar buttons or pop up menus
50. isplay You cannot pick up a call e if the status key is displaying one of the busy states in this case the destination party already picked up the call e if you are engaged in another call or e fthe call display is signaling a call Prerequisite The background or label of a status button in the busy lamp field is yellow With the left mouse button click the status button with a yellow back ground or label for the station being called The call is picked up and you can speak to the other party 31 Making and Answering Calls 32 Activating Deactivating the Ringer Signal You can deactivate the speaker on the optiset E telephone and thus the ringer signal on the telephone receiving an incoming call not possible if you are using a Upo card When the ringer signal on the telephone is deactivated the the telephone signals the call only visually although you can have it signaled audibly using wave files to activate wave files gt page 91 Hicom Attendant P can be configured so that the ringer signal for incoming calls is automatically deactivated when Hicom Attendant P starts up gt page 94 The ringing off icon 4 then appears in the system bar Activating the Ringer Signal Call the pop up menu Select the Ringing on off menu option The ringer signal on the telephone is reactivated and the ringing off icon is removed from the system bar Deactivating the Ringer Signal Call t
51. k or CD ROM with the drivers and enter the path to the file with driver information pcipcvf inf for example a V The drivers are copied to your Windows system directory and startup of the operating system is resumed Once the drivers have been copied check whether the card is correctly installed in your system From the Start menu select Settings and then Control Panel Double click the System icon and click the Device Manager tab The additional virtual COM3 port must be configured under Ports COM amp LPT If COMG is already being used on your PC you must change the virtual COM port from COM3 to COM4 gt page 82 Under the Device Manager tab open the Computer icon Check whether an interrupt and I O address were assigned to the Upg c PCI card using the Interrupt request IRO and Input output I O options 12 Install the Attendant P software gt page 84 81 Installing the Hardware 82 Changing COM3 to COM4 1 From the Start menu select Settings and then Control Panel Double click the System icon and click the Device Manager tab 2 3 Double click the System devices icon 4 Select the Upoe PCI card and click the Properties button 5 Open the Upgye PCI card properties window Under the Status tab click the Service Information button 6 Enter the system code 77777 and confirm your entry Another window opens in which you can change COM3 to COMA 7 Confirm your entry and restart your ope
52. lace an external your station number or name will ap pear on the called party s display 51 Reaching Parties More Effectively 52 Reaching Parties More Effectively Callback When you cannot reach specific parties you can send them callback re quests to save yourself from attempting additional calls Enter the station number and press Enter to confirm your entry The station cannot be reached Click the callback button in the toolbar The callback icon i appears in the system bar Your callback request is sent to the called station Call the pop up menu Click the Callback menu option with the left mouse button The callback icon s appears in the system bar Your callback request is sent to the called station Press the F10 button this must be configured The system automatically calls back when The called party hangs up e The called party returns and has conducted a call e The called party displays his or her messages and responds to the call back request When you answer the callback you first will hear a dial tone and then the other party will be called You can store up to ten callback requests p P E Reaching Parties More Effectively l Displaying and Canceling Callback Requests You can display and cancel callback requests that you have already issued Call the pop up menu Click the Callback menu option with the left mouse button This option app
53. logging multiple calls Opening the Notebook From the Window menu select the Notebook option The Notebook window is displayed AmE Using the standard Windows symbols you can save open and print the notebook files 63 Call Detail Recording for Individual Calls 64 Call Detail Recording for Individual Calls When a party using an internal telephone one that is accessible to the pu blic such as a pay phone terminates a chargeable call the call charges can be displayed on the Hicom Attendant P console The Callbox button then appears above the Hold button in the attendant monitor However the ser vice technician must have configured the pay phone function in the sys tem Click the Callbox button in the attendant monitor The call display is replaced by the box for displaying charges 140 0 12 DM select gt aaa tek Using the V 4 and buttons you can select the internal sta ion from a menu and display print or delete the call charges incurred and he call duration Click the Back button in the box for displaying charges to return to the call display Programming Changing Repdial Keys M Programming Changing Repdial Keys You can program the station numbers or codes you use the most on the ten repertory dial keys A sequence of codes can be used to control a voice mail system or an answering machine or activate functions on the commu nication ser
54. mp Double clicking a status button has the same effect as single clicking it 37 Making Calls 38 or Making Calls With Redial The last ten station numbers dialed are automatically stored If the station you dialed is busy or unavailable you can initiate a redial the next time you call instead of having to reenter the station number Click the redial button in the toolbar to open a pull down menu with the last station numbers dialed 101 108 103 102 Select the desired station number The number is automatically dialed iil By default Hicom Attendant P saves both internal and external sta tion numbers However you can program Hicom Attendant P to store only external station numbers in the redial list gt page 92 Making Calls From the Electronic Directory Enter the name of the station you are looking for in the traffic display and press Enter to confirm your entry If the name is stored in the ETD the electronic directory gt page 66 opens automatically and the entry is high lighted Open the electronic directory and highlight an entry If you wish to call the other party on his mobile phone for example instead of his usual telephone number you can select this number from the selec tion list field Number if it is entered in the ETD gt page 69 Click the Dial button or confirm with the Return button The number is dialed Consultation Trans
55. n where you will find general information on the program layout and explanations of the individual functions f there is a check mark next to the context sensitive Quick Help opti on the program displays information on the areas where the mouse pointer is located Use the About option to view general information about Hicom Attendant P User Interface jee Le lle In Toolbar In the talk state or idle state you can call important functions from the tool bar by clicking them with the mouse Some functions appear in the toolbar only if they are configured for your telephone jajil Jejspe s om o z a al In the Idle State Call electronic directory gt page 66 Call busy lamp field gt page 23 Display list of most recently dialed numbers page 38 Activate deactivate night answer page 62 Send message page 55 Open door lock gt page 33 Activate deactivate call forwarding page 59 Release trunk page 57 Transfer trunk page 56 Start telephone directory CD gt page 72 Open search window for LDAP server company telephone directory gt page 73 15 User Interface 16 TS E w 2 e In the Talk State Call electronic directory page 66 Call busy lamp field gt page 23 Initiate callback page 52 Override busy station page 50 Initiate conference page 48 Terminate conference page 48 Set volume gt page 32 Open door lock gt page 33 Start telephone directory
56. n is called or is busy You can also display the labels on the status keys in bold characters Settings x Connection Calls Paging Repdial keys Night destinations Set BLF Display of names v BLF Activated Change foreground v Number in bold letters Color station is busy internal m Color station is busy external f Color station is called Color group 1 il Color group 2 In the bottom section of the tab you can change various color settings for the the status keys e Color for internal station busy Status key color when the internal station is busy e Color for external station busy Status key color when the external station is busy e Color station is called Color of the status button when the station is being called e Color group 1 Background color for Group 1 tab e Color group 2 Background color for Group 2 tab Example If a status button has a gray background the station if free If the background is dark red the station is busy with an external call if it is light red the station is busy with an internal call If the station is being called the background of the status button turns yellow 97 Configuring the Hicom Attendant P Saving the Settings Once you have entered your settings in the Settings window you must save your entries in order for the changes to be applied In the Settings window click OK to confirm your entries When yo
57. n the PC you also must enter the COM port to which the keyboard is connected and select the Activated op tion Configuring the Hicom Attendant P Calls In the first text box under the Calls tab define the number of calls thres hold value above which a visual warning will be issued At this point the color of the bar indicator for all pending calls in the call display changes from green to red phonetlwav rj aj honem rj phoneniwm ed e 0K cancer In the other text boxes under this tab specify the paths to the wave files included in the software package for ringer signaling on the PC You can choose from among six different ringer signals for external internal and personal calls When you select the Activated option the ringer signal is played over one or two additional speakers that are connected to the sound card when you receive an incoming call 91 Configuring the Hicom Attendant P 92 System Under the System tab you can enter general settings for the attendant console Paging Repdalkeys Night destinations BLF Connection Calls System System Update Pause character Trunk seizure with x 0 T Number redial only for external numbers T Deactivate night answer at start v Activate silent call at start Call detail file Charge dat Activated e System Update The System Update button allows you to request th
58. n window select the party whose entry you would like to modify Edit Click the Edit button Another window is displayed with two different tabs on which you can mo dify the party s data Delet elete m Return to record directory General Additional irec ory S main Save record Name Station number window Adam Franz 08972212345 Company Fax number Siemens AG 08972254321 Street Private HofmannstraBe 51 0891234567 Postal code Radio pus 7 1 n 727654321 Este Alternative M nchen 076391300 H Click the save icon to save the data Cancel Click the Cancel button to return to the directory s main window page 66 The new station and its data are displayed here Imp If you click the Cancel button without saving the record the record is lost and you are returned to the directory s main window Click the Cancel button in the directory s main window to exit the ETD and return to the attendant monitor n Starting the telephone directory CD ea qi 5 3 7 72 Starting the telephone directory CD A telephone directory CD can be started by way of the telephone directory CD button in the main window of the Hicom Attendant P The precondition is that the telephone directory CD has been integrated into Hicom Attendant P For more information on integration of the telephone directory CD func tion please contact your servi
59. nal Trunk You can transfer an external trunk to an internal user who is not authorized to set up outgoing external calls thus enabling this party to set up an ex ternal call independently Prerequisite You are talking to a party who does not have direct trunk ac cess Click the Transfer trunk button Click the Clear button You are now available to answer other calls i Parties without direct trunk access must enter the external code be fore dialing an external number Reaching Parties More Effectively Releasing an External Trunk You want to place an urgent external call and receive a busy signal because no external trunk is available You can select a busy trunk and disconnect the call on this trunk to make the trunk available for your call Keep in mind that this function disconnects calls in progress and should be used only in dire emergencies Releasing a Busy Trunk You wish to dial an external station number but already hear a busy signal before you dial Click the release trunk icon in the toolbar The call display is replaced by the dialog box for releasing a trunk softkeys and operating keys are masked in Trunk 7801 select gt EAE E ex Using the W Ya and YH buttons you can select and release an external trunk from a menu Click the Back button in the box for releasing a trunk to return to the call display Now enter the station number and press Enter to confirm your entry
60. nic directory ETD 66 99 electronic directory ET cette 38 emergency operation assises 74 entrance telephone sssini 33 ETD adding stations sss 69 100 configuring sss 99 database backup ou cece 101 editing entry sss 71 searching by station data 68 searching for stations ss 67 SLAIN E 66 99 ETD tab Additional 2 ets 70 101 General 69 100 explanation of symbols ou ccc 4 external call sss 35 F Juge 5 G general instructions sss 79 H hardware installation ss 78 HiPath AllServe 150 V1 0 busy lamp field oo ccc cece cece 75 hold external calls sss 45 internal calls sss 46 109 Index l installation hard Walesin a 78 Software sss 84 internal Gall eet eerte 36 IP telephony ssssssssee 75 K keyboard commands o s 116 L LAN telephony sssini 75 LDAP server ssssssssseene 73 M making calls t dte 35 external armenie endene 35 from the electronic directory 38 internal sss 36 with redial sss 38 with the busy lamp field 37 menu bar dse arie arai 3 13 14 message receiving ssssssseseeeeeene 56 SENANG eese ee eade pm 55 N night answer
61. not in the talk state and want to place a call With the left mouse button click the status button for the station that you want to call The station number is automatically dialed Switching State You are engaged in a call and want to forward the call to a station in the busy lamp field There are three ways to do this e Screened transfer With the left mouse button click the status button for the station to which you want to transfer the call You can notify the station of the call Connect the station by clicking the Connect button the Clear button is replaced by the Connect button or press the key on the keyboard e Unscreened transfer With the left mouse button click the status button for the station to which you want to transfer the call Wait for the ring tone Connect the stations by clicking the Connect button the Clear button is replaced by the Connect button or press the key on the keyboard e Speed transfer With the right mouse button click the status button for the station to which you want to transfer the call The call is immediately forwarded to the selected station If this station is busy the busy station is automatically camped on after approximately five seconds can be configured by the sys tem administrator If the station cannot be reached the call is signaled in the call display as a recall after approximately forty seconds can be confi gured by the system administrator I
62. ns radio et t l ce qui obligerait le propri taire ou l op rateur prendre les dispositions n cessaires pour en li miner les causes April 1998 Form No G281 0462 00 Part No 06E0352 EC No A93049 Job No 4597 No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means mechanical electronic photocopying recording or otherwi se without prior written permission of Siemens Business Communication Systems Inc Request Siemens publications from your Siemens representative or the Siemens branch serving you Publications are not stocked at the address below Siemens Business Communication Systems Inc 4900 Old Ironsides Drive PO Box 58075 Santa Clara CA 95052 8075 408 492 2000 Siemens optiset and PhoneMail are registered trademarks and Hicom is a trademark of Siemens Aktiengesellschaft Copyright Siemens Business Communication Systems Inc 1998 All rights reserved 1P A31003 M1551 B874 1 7619 Ref No A31003 M1551 B874 1 7619 e Printed in the Federal Republic of Germany BA 20 12 2000 Siemens AG 2000 Information and Communication Networks e Hofmannstr 51 e D 81359 M nchen Subject to availability Right of modification reserved SIEMENS Hicom Attendant P Keyboard Commands PC attendant console for Hicom 150 E H HiPath 3500 HiPath AllServe 150 Important Keyboard Commands ar ar J 8 ns 4 ns J
63. nstalling the Software 84 Installing the Software 1 Switch on the attendant console PC if it is not already on and start your operating system gt page 78 2 Insert installation CD ROM 3 From the Start menu click Run and select the setup exe file on the CD ROM or DVD drive mp During installation make sure that no other applications are open Use the CTRI ALFDEL function to bring up the Close pro gram window and close all programs except explorer and SYS TRAY The Hicom Attendant P installation program now starts the InstallShield Wizard which guides you through the rest of the instal lation process Setup Hicom Attendant P Setup is preparing the InstallShield Wizard which will quide you through the rest of the setup process Please wait 30 After the InstallShield Wizard has started the Welcome window is displayed Welcome to the Hicom Attendant P Setup program This program will install Hicom Attendant P on your computer lt is strongly recommended that you exit all Windows programs before running this Setup program Click Cancel to quit Setup and then close any programs you have running Click Next to continue with the Setup program WARNING This program is protected by copyright law and 3 eal Gest Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent p
64. nt P attendant console The manual contains all the information you will need to install and operate the Hicom Attendant P attendant console e To make important information easy to find the first section of this ma nual deals with Operating the Hicom Attendant P The second section describes Installing and Configuring the Hicom Attendant P e fyouruninto any problems installing or operating the Hicom Attendant P refer to the third section of this manual Error Correction in Hicom Attendant P Requirements You or the system administrator must install the attendant console hard ware and Hicom Attendant P software for the Microsoft Windows user in terface on your PC see section two of this manual Installing and Confi guring the Hicom Attendant P The PC s power management system must not be activated during Hicom Attendant P operation Operating the program requires some elementary knowledge of PCs and Windows Contents Hicom Attendant P 2 User Interface of Hicom Attendant P 3 How To Use These Operating Instructions 4 Overview of Features llle ss 5 About ths Manual 2454 0 40i6wedad Sa0iitediesiedae bd be 6 Requirements isses ERR RR RE a Ee be eae wad a 6 Operating the Hicom Attendant P c MEME EU 12 User IntendG c 2s csteutcisse ee Rr RR 13 DESKtO Puta aa dose lek atria EA died ence of oR AE A Rees dee 13 Attendant Monitor 0 2 0 0 0000
65. nue to execute all switching functions from your optiset E advance plus comfort or memory system telephone provided that it is connected to your PC via he control data adapter f your PC is connected to the communication system via the U pog PCI card you cannot perform any switching functions during emergency ope ration To continue to operate the system with limited switching functions he system administrator must have configured it accordingly such as set ing up an emergency telephone in the intercept group To return to your PC attendant console restart the Hicom Attendant P pro gram page 12 Special Functions in the LAN PC Network Special Functions in the LAN PC Network If your Hicom Attendant P is operating in a HiPath AllServe 150 V1 0 envi ronment multiple communication systems are interconnected via a LAN Local Area Network e g proprietary PC network Your telephone calls are conducted via the LAN PC networks If this is the case an additional busy lamp field entitled Network appears under the BLF window Busy Lamp Field in HiPath AllServe 150 V1 0 In this additional busy lamp field for HiPath AllServe 150 V1 0 a further 240 status buttons are arranged in two tabs for stations which can be accessed via LAN These status buttons have the same meanings and functions as the status buttons of the standard busy lamp field page 23 IM Please note that in the case of the Network busy lamp field for
66. o answer these calls Double click the mouse on the line in the call list which contains the parked call you wish to take You are reconnected to the held party When a user picks up a parked call the park slot number that is now avai lable appears on the status bar for ten seconds When all parked calls have been answered the park icon P is removed from the system bar Iu You can activate a parked trunk only if you are not currently in the talk state If calls simply disappear from your parking list they may have been answered by other internal parties 49 Consultation Transfer Conference 50 Overriding Calls If an emergency arises and you must speak to a busy internal station you can break into the busy station s call and speak to the party You will then hear an alerting tone In order to prevent parties from breaking into existing calls undetected the message Override appears on the display of the telephone involved and the parties are reminded every two seconds by a dual tone that they are in an override situation Dial the internal station number You hear a busy signal As soon as you heard the ring tone you are camping on at the other station Click the override button in the toolbar You can now speak with the two parties Click the right mouse button to call the pop up menu Select the Override menu option You can now speak with the two parties Press the key on
67. o change these status button colors select Settings from the File menu and then the BLF tab From there you can also select whether the back ground color or only the color of the status button label should be changed Example If a status button has a gray background the station if free If the background is dark red the station is busy with an external call if it is light red the station is busy with an internal call If the station is being called the background of the status button turns yellow Connection Calls System Paging Repdial keys Night destinations Set BLF T Display of names v BLF Activated Change foreground Number in bold letters a Color station is busy internal Color station is busy extemal E Color station is called a Color group 1 E Color group 2 OK Cancel If you position the mouse on a status key while the BLF displays the inter nal party s station number a window automatically pops up containing the station name of this party If the BLF displays the name the station number appears in the pop up window of the selected status key 23 User Interface Calling the Busy Lamp Field The busy lamp field opens automatically when you start Hicom Attendant P If it doesn t appear for some reason follow the steps below to open it Click the busy lamp field button in the toolbar Select the BLF option from the Window menu The busy lamp field appears
68. o which you want to transfer the call The station number is dialed While still conducting the call enter the number of the station you want to reach and press Enter to confirm your selection The station number is di aled You can also dial the station from the electronic directory gt page 66 or using the repertory dial keys gt page 36 The two stations appear in the traffic display The first party is automatically placed on hold Notify the destination station of the call Connect the station by clicking the Connect button the Clear button is re placed by the Connect button or press the key on the keyboard As soon as the stations are connected their data is deleted from the traffic display and you are free to answer another call If the station is busy or does not answer click the Back button to return to the first party Consultation Transfer Conference External E i Internal or Private 6 2 103 o nnn H H w B Connect o B Unscreened Transfer Accept the call The call appears on the traffic display While engaged in the call click the status button for the station to which you want to transfer the call using the left mouse button The system dials the number While engaged in the call enter the number of the station you wish to re ach and press Return to confirm The system dials the number you can also dial the party from the electronic directory
69. oggle button to change to the waiting party Press the F5 button this must be configured Imp You cannot activate the toggle function if you used the Hold button to place one of the two parties on hold Interconnecting Two Parties Click the Connect button to interconnect the two stations the Clear button is replaced by the Connect button or press the key Set up conference You can set up a three party conference between yourself and the other two parties by clicking the Set up conference button gt page 48 47 Consultation Transfer Conference 48 or Conference You can add another party to an existing call to form a three party confe rence in which all three parties can speak to one another Prerequisite You are currently conducting a call and another party is wai ting for example on consultation hold Click the Initiating conference symbol command button Press the F9 button this must be configured The message Conference is displayed in the status box for both parties The three party conference is initiated The symbol command button Initiating conference x is replaced by the symbol command button Terminate conference MJ Imp You can also initiate the conference after toggling several times gt page 47 Terminate conference You can bring the conference to an end with the symbol command button Terminate conference all conference members are then disconnected
70. om system or via a PC card Upo g PCI card with a handset cradle and handset that are connected to the Hicom system like a system telephone In most countries connection via the Upo PCI card is the only option now sold for Hicom Attendant P Contact your sales representative to find out whether it is still possible to con nect via the control or data adapter in your country The Hicom Attendant P software is compatible with different Windows operating systems page 78 so that you can conveniently transfer telephone calls and look up phone num bers in the electronic directory while simultaneously running other PC applications such as Microsoft Office programs The Hicom Attendant P attendant console provides you with A variety of switching and administration functions An electronic directory ETD with a convenient search option A high degree of user friendliness thanks to the Clearly designed Windows based user interface Straightforward operation using a keyboard and mouse Simultaneous use of other PC applications Integration of the electronic directory ETD and switching functions User Interface of Hicom Attendant P Toolbar Menu bar Busy lamp field System bar Status bar Switching monitor How To Use These Operating Instructions gt You will find a graphic representation of the steps in logical sequence in the left column Below is an explanation of the s
71. om the Edit menu Tone dialing Change night dest gt A check mark appears next to the option to show it has been activated Making Internal Calls Enter the number of the internal station and press Enter to confirm You can also dial the station from the electronic directory gt page 66 the busy lamp field gt page 37 or the repertory dial keys gt page 36 ia You can program the system so that automatic line seizure is activa ted It will then be unnecessary to dial the external code when pla cing external calls However you will then have to click the Internal button before placing internal calls This button is displayed only if automatic line seizure is activated Making Calls With Repertory Dial Keys Use the repertory dial keys to call a station directly If repertory dial keys have been configured in Hicom Attendant P gt page 94 the Repdial keys option appears on the menu bar Select the Repdial keys option from the menu bar to open a pull down menu with the repertory dial keys Miller 101 Jones 102 Green gt 110 Smith gt 120 Select the name of the station that you want to call The station number is dialed m You can also store codes for controlling voice mail systems and an swering machines on repertory dial keys Making Calls 103 Making Calls With the Busy Lamp Field Click the busy lamp field button in the toolbar to display the busy lamp field Idle State You are
72. ossible under law Cancel 4 Click the Next button to confirm pe You can exit installation at any time by clicking the Cancel button Any files that were already copied to your hard disk are removed Installing the Software The User Information dialog box appears User Information x Type your name below Y ou must also type the name of the company you work for Name sPC 4NL 1 0 Company Siemens AG lt Back Cancel b Enter a name or designation and the name of your company and click the Next button to confirm your entries The Choose Destination Location window appears Choose Destination Location x Setup will install Hicom Attendant P in the following directory To install to this directory click Next To install to a different directory click Browse and select another directory You can choose not to install Hicom Attendant P by clicking Cancel to exit Setup Cancel 6 You can click Browse to select another directory The Choose Directory dialog box appears 85 Installing the Software Choose Directory C Program Files Hicom Attendant P E Program Files amp xy Hicom Attendant F E help 7 After selecting the new directory click OK to confirm your selection You are returned to the Choose Destination Directory window Click the Next button to confirm your selection The Select Program Folder dialog box appears
73. our phone is idle Click the door lock button in the toolbar The following dialog box is displayed Enter door number Cancel Enter the entrance telephone s internal station number and click OK to con firm your entry Simply click OK if the entrance telephone number appears in the window while you are talking to the entrance telephone party The door is opened 33 Terminating a Call Clear Ei 3 xl 34 Terminating a Call One Party Click the Clear button hanging up to terminate your current call Two Parties Click the Back button or press the or F4 button this must be configu red to terminate your current call and change to the waiting call If you are speaking to two parties alternately toggling or simultaneously conferencing you can interconnect the two parties by clicking the Con nect button the Clear button is replaced by the Connect button Hicom Attendant P returns to idle mode and you can answer other calls again Making Calls Making Calls Your Hicom Attendant P attendant console allows you to initiate internal and external calls When placing an external outgoing call you also have the option of setting it up as a personal call Such calls are specially marked during call charge evaluation so that they can be billed separately Imp Outgoing external calls can automatically be identified by the length of the number to be dialed If the number excee
74. rammed by the system administrator the call appears as a re call in the call display Consultation Transfer Conference 103 Connect Hi BEN E H oul ai MMEM Ju Transfer after parking placing on hold Prerequisite You have placed an external call on hold gt page 45 or par ked it page 49 The held parked call is indicated in the call list Click the left mouse button on the status button of the user whom you wish to call The number is dialed During the call enter the number of the internal or external party whom you wish to call confirming your input with the Return button The num ber is dialed You can also use the Electronic Telephone Directory gt page 66 or the repertory keys gt page 36 to dial this party Announce the call to the wanted party Click the Hold button Press the F3 button this must be configured Double click the left mouse button on the entry for the held parked call in the traffic display The Clear button changes to Connect Use the Connect button to interconnect the two parties or press the button on the keyboard As soon as the two parties have been connected the data of the call par ties is deleted from the traffic display and you can accept a new caller 43 Consultation Transfer Conference 44 i or o Consultation Hold You are conducting a call and want to obtain information from another in ternal or external party without the first par
75. rating system to apply the chan ges Uninstalling the Drivers If you need to uninstall the Upg c PCI card drivers 1 From the Start menu select Settings and then Control Panel 2 Double click the System icon and select the Device Manager tab 3 Select the Upge PCI card and click the Remove button 4 In the next window click OK to confirm Updating the Drivers If an updated driver version exists for the Upoe PCI card your system ad ministrator can update your system without having to change the hardware or software The following drivers must be copied from the update disk or update CD ROM to your Windows system directory e g c windows system compovf vxd pcipcvf vxd pcvfprop dll This overwrites any earlier driver versions The updated drivers are not valid until you restart Windows Installing the Hardware Pin Assignments Two 8 pin and two 6 pin modular phone jacks are located on the back of the Upoye PCI card Jack SYS 8 pin Connection to the communication system Jack HA 8 pin Port for handset cradle and handset Jack OUT 6 pin Port for external recording equipment Jack IN 6 pin Not used In addition one yellow LED and one red LED are on the back of the card to indicate the following Upoe PCI card statuses Red LED illuminated Card error Yellow LED flashing Card in operation Yellow LED illuminated Data being transferred between card and com munication system 83 I
76. record ber for dialing nitorr In order to modify the number of data records displayed in the main ETD window please consult your service technician 99 Configuring the Hicom Attendant P New entry Save record General tab 100 Adding New Stations The New entry button in the main window of the telephone directory can be used to open a further window with two different tabs by means of which you can add a new user to the ETD Return to gt a main General Additional r directory Name Station number wi n d ow Cane NEUE Additional tab Street Private Postal code Radio City Alternative M 4 Name The window contains the two tabs General and Additional On these tabs you can enter additional data for the station General On the General tab you can enter the user s name company address and various telephone numbers When calls are made by way of the telephone directory page 38 the number is displayed in the Station number field default setting and then dialed If you wish to alter this default setting please contact your service technician xl Cancel General Additional Name Station number lhdam Franz 08972212345 Company Fax number Siemens AG 08972254321 Street Private HofmannstraBe 51 0891234567 Postal code 81359 Radio 01727654321
77. s you with a pull down menu from which you can call the configured stations and access the configured functions direct ly Configuring the Hicom Attendant P Night Destinations You can enter up to eight different night destinations under the Night des tinations tab You can then select the Change night dest option from the Edit menu to choose a night destination and activate it by clicking the night answer button in the toolbar All calls are then forwarded to this destination 95 Configuring the Hicom Attendant P 96 BLF D a Special features must be taken into consideration if your Hicom Attendant P operates with HiPath AllServe 150 V1 0 system net working via PC network gt page 75 You can enter the settings for the busy lamp field BLF under the BLF tab The BLF consists of two to four groups each containing 240 status keys that you can use to call system users directly You can assign an internal station to each status key and each keys display either the number in sta tion number mode or the name in name mode of the internal station as signed to it n station number mode two groups of 120 stations each n name mode four groups of 60 stations each Settings x Connection Calls System Paging Repdialkeys Night destinations Set BLF Display of names v BLF Activated Change foreground v Number in bold letters Color station is busy internal
78. t boxes on the call display Using the mouse you can scroll through the list boxes and select individual calls A call can be answered by clicking the External Internal or Private but tons The status line reproduces the display of the connected telephone if con figured and connected via an optiset E control data adapter If you wish to activate deactivate the status line or change its color please contact your service technician List boxes External calls Internal calls Personal calls L 1 A 0891234567 External 38041 Peters Intemal HE it tone 0 0m E Status line Open list box Answer call The number of waiting calls is indicated to the left of the list boxes both numerically and by means of a green bar If the number of callers exceeds a programmable threshold value the color of the bar changes to red You can define this threshold value warning by selecting the File menu the Settings option and the Calls tab Paging l Warming at n calls amm Wave file forexternal calls phone 01 wav a Wave file forintemal calls phone02 wav zi a Wave file forprivate calls phone03 way i a Iv Activated 19 User Interface Traffic Display Data of Data of first call second call Name Name Name and station num lad vie Name and station num ber of first party Station number Station number ber of second party 102 101 Name Name Name n
79. tem bar Status bar Switching monitor 13 User Interface 14 Menu bar The menu bar contains a series of main menu options Clicking one of the se main menu options with the left mouse button opens a corresponding submenu pull down menu with additional menu options File This menu allows you to configure general settings for the Hicom Attendant P The Exit command terminates the Hicom Attendant P ap plication Edit Use this option to activate DTMF suffixdialing during a call and select the night answer destination Window With this menu you can call the busy lamp field notebook and electro nic directory Repdial keys optional If you have configured repertory dial keys you can dial your party direct ly from this menu This menu option appears only if you have configured repdial keys in the Hicom Attendant P Find From this menu you can selectively search for the names companies Cities postal codes or station numbers of any stations that are stored in the directory Paging optional This menu option allows you to broadcast a speaker announcement to telephones in a specific group This menu option appears only if you have configured paging groups and have activated them in the Hicom Attendant P Language Use this option to set the language that you want Hicom Attendant P o use for menus and dialog boxes windows Help Use the Help option to access Hicom Attendant P online help func io
80. to open the pop up menu Activating a Function in the Pop up Menu With the left mouse button click a menu option in the pop up menu to activate the function Ip The particular functions presented in the pop up menus depend on the switching state of your system Example Pop up menus in the idle state Service menu Night answer Ringing on off Privacy on off Camp on without tone on off Personal search Not for U S Example Pop up menu during a call Impe A pop up menu appears when you click the right mouse button on any free area in the attendant monitor Any other collapsible menus that are activated by the left mouse button are called pull down menus User Interface Busy Lamp Field gt Special features must be taken into consideration if your Hicom Attendant P operates with HiPath AllServe 150 V1 0 system net working via PC network gt page 75 Representation The busy lamp field has a total of 240 status keys that that you can divide into two or four groups assigning an internal station to each key The sta tus keys display either the number in station number mode or the name in name mode of the internal stations assigned to them enabling you to display a total of 240 internal parties as follows In station number mode two groups of 120 stations each n name mode four groups of 60 stations each To select a station click the status key assigned to this station T
81. ty overhearing If you are unable to transfer calls to external stations this is because you are not authorized to do so consult your system administrator Prerequisite You are currently conducting a call Enter the station number and press Enter to confirm your entry The station number is dialed You can also dial the station from the electronic directory gt page 66 the busy lamp field gt page 37 or the repertory dial keys gt page 36 When the station answers you can conduct a consultation call The first party is automatically placed on consultation hold meaning that he or she cannot overhear your conversation When the other party hangs up you automatically return to the party on hold Terminating Consultation Hold Click the Back button or press the key to terminate the consultation and return to the waiting party Consultation Transfer Conference d or Hold Hold You can place external and internal calls on hold whenever you want for example to call another station Placing External Calls on Hold Prerequisite You are currently conducting an external call Click the Hold button Press the F3 button this must be configured The other party is placed on hold and cannot listen in The symbol Hold wv appears on the system bar and the held call is indicated in the call list Click the Clear button You are now available to answer other calls You
82. u return to the attendant monitor the message Please wait may appear in the status bar of the attendant monitor while Hicom Attendant P is being updated with the new settings As soon as the update operation has been completed the message System ready is displayed The Hicom Attendant P is ready for operation Click the Back button to return to the attendant monitor without save the changes Configuring the Hicom Attendant P o le Record Edit record Configuring the Electronic Directory The electronic directory is a database based on Microsoft Access 2 0 so it is compatible with other directory files such as Smartset You can also use this database concurrently with several Hicom Attendant Ps Please contact your service technician in such cases In the default configuration an existing database for the directory is loaded when the Hicom Attendant P is started You can add new stations to the database Starting the ETD To start the ETD select the Directory option from the Window menu Click the directory button in the toolbar The main window of the directory containing all the stations in the directo ry and their data is now displayed Directory Lx Smith John Name Sullivan Jim Walker Robert Smith John Company Brown Ltd Station number 0123 456789 Cancel Return to Generate new Provide station num attendant mo
83. umber of desi Breen Name and number of red first party Station number Station number desired second party 110 120 Status Status Call status Houa Free Call status 20 The left column of the traffic display shows the first party when you ans wer or place a call The right column of the traffic display shows the second call when for ex ample you call a second party for the purpose of connecting him or her to the first party The party who is actually connected to the attendant console appears in the top half of the traffic display while the station the caller wanted to re ach or the attendant wanted to call appears in the bottom half For examp le the attendant wanted to reach a user named Smith station number 120 who however had activated call forwarding to Miller station number 101 The attendant reaches Miller entered in the top half of the display but not Smith lower half of the display For internal calls the station number and if possible station name are displayed For external calls the station number and possibly the name are displayed only in the case of an ISDN connection or digital tie trunk CorNet N If your party has activated call forwarding the name and number of this station also appear in the traffic display If call forwarding is not activated the party s name and station number are repeated The two Status fields in the traffic display indicate the status of the calls such as Busy
84. umbers When calls are made by way of the telephone directory page 38 the number is displayed in the Station number field default setting and then dialed The four other possible numbers can then also be selected Directory x xla Cancel General Additional Name Station number lhdam Franz 08972212345 Company Fax number Siemens AG 08972254321 Street Private HofmannstraBe 51 0891234567 Postal code Radio 81359 01727654321 Cay Alternative M nchen 076391300 69 Electronic Directory ETD 70 Additional You can use the Additional tab in order to enter further data for example the user s department or corporate rank or several lines of notes e g de tails of the company s business hours Click the save icon to save the data Click the Cancel button to return to the directory s main window page 66 The new station and its data are displayed here mp If you click the Cancel button without saving the record the record is lost and you are returned to the directory s main window Click the Cancel button in the directory s main window to exit the ETD and return to the attendant monitor Electronic Directory ETD Editing an Entry Click the Edit button in the directory s main window to open another win dow with two different tabs on which you can modify the information for the selected party From the directory s mai
85. ver such as entering 82 to display the caller list You can program repertory dial keys up to ten for frequently dialed station numbers You must configure these keys before you can use them From the File menu select the Settings option to open the Settings window Select the Repdial keys tab Connection l Calls System Paging IE Night destinations BLF Name o Station number Miller 101 Jones ld 102 2 Green o Smith lH 120 I OK Cancel In the text boxes enter the names and station numbers of the stations desired Click OK to confirm your entries Click the Cancel button to return to the attendant monitor You can now reach your parties directly via the repdial keys From the menu bar activate the Repdial keys menu gt page 36 to access the pull down menu with the repdial keys Miller 101 Jones 102 Green 110 Smith 120 Imp The Repdial keys option appears in the menu bar only if you have configured repertory dial keys in the Settings window 65 Electronic Directory ETD Electronic Directory ETD The electronic directory provides you with a convenient means of sear ching for stations and dialing the numbers You can also display detailed in formation on the stations In the default configuration a database for the ETD is loaded when the Hi com Attendant P is started up Starting the ETD To start the ETD select t
86. xisting groups in the commu nication system as active announcement groups From the Existing groups box select the groups that you want to be able to reach with a speaker announcement and transfer them to the Active an nouncement groups box The Paging menu option is now displayed in the Hicom Attendant P menu bar This menu option allows you to issue speaker announcements to the configured groups 93 Configuring the Hicom Attendant P 94 Repdial Keys Use the Repdial keys tab to program the ten station numbers or codes you use the most on repertory dial keys A sequence of codes can be used to control a voice mail system or an answering machine or activate functions on the communication server such as entering 82 to display the caller list Under the Repdial keys tab you can configure repertory dial keys for ten frequently used station numbers or codes such as for controlling a voice mail system or answering machine Connection Calls System Paging li J Night destinations BLF r Name Station number Miller 101 Jones 102 Green 110 Smith 120 In the input fields enter either the name and station number of the station your wish to reach or the name and code for cintrolling a voice mail system or answering machine The Repdial keys menu option is now displayed in the Hicom Attendant P menu bar This option provide
87. xternal telephones whether external destination is possible de pends on system configuration Activating Call Forwarding Click the call forwarding button in the toolbar The following dialog box is displayed Station number Enter the station number of the call forwarding destination internal or ex ternal telephone and click OK to confirm your entry Call forwarding is activated and the call forwarding icon amp amp appears in the system bar Imp If you activate call forwarding during a call and another call is current ly waiting call waiting the waiting call is forwarded Deactivating Call Forwarding Click the call forwarding button in the toolbar Call forwarding is deactivated and the call forwarding icon amp amp is removed from the system bar 59 Night Answer Wi Cancel OK _ Canes Night Answer Night answer is activated when your attendant console is unattended for example when the office is closed External calls are forwarded to an in ternal night destination such as the security officer that you select The system administrator can configure whether or not the Attendant P will be authorized to activate night answer You can enter and select from among up to eight different internal night destinations Entering a Night Destination From the File menu select the Settings option to open the Settings window Select the Night destinations
88. ymbols Click the right mouse button once Click the left mouse button twice Click the left mouse button once Enter letters or numbers from the PC keyboard user names and station numbers Select an option from the menu bar a pop up menu or a tab in a program window Press Return to accept input from the keyboard or confirm a program call Click the button with the left mouse button Press the key on the PC keyboard Note or remark nm ote 1 Anumbered list describes steps you must complete in the order given e Bulleted text indicates an enumeration page 4 Reference to a page Overview of Features e Incoming and outgoing call display Call answering dialing transferring e Toggling between two calls e hree party conference e Call holding and parking e Redialing of the last ten numbers dialed e Dialing with busy lamp field and repertory dial keys e Callback and send message Call override e Activate deactivate call forwarding e Activate deactivate night answer Electronic directory ETD functions Look up and display stations Look up and display station data Automatic provision of the station number for dialing from the ETD About This Manual This manual is intended both for personnel working with the Hicom Attendant P attendant console who are familiar with the Windows user in terface and for the system administrator who configures and oversees the Hicom Attenda
89. ystem If such is the case update the busy lamp field gt page 96 If the status button for a station is always yellow indicating that the sta tion is being called and you cannot transfer the call it may mean that you are conducting a call or that you have a call waiting In such cases you cannot transfer the call 107 Problem Correction 108 The directory no longer contains data The directory database set3 mdb was moved to another directory or was deleted With your operating system you can retrieve the unintentionally deleted file from the Recycled directory or copy the backup file for the di rectory database page 101 back to the Attendant P root directory Troubleshooting Using the Trace Button System Ad ministrator Only The trace button allows you to store special error codes for reproducible errors in a text file that can then be passed on to a service technician at Siemens AG intended for system administrator only Configuring the Trace Button e Inthe Attendant P root directory open the vf3 cfg file using any text editor e Insert the following line under System Trace 5 e Save the file and restart the Attendant P The Trace button now appears in the toolbar Click the Trace button in the toolbar to open the error code window Delete any old error codes using the Clear button Generate the reproducible er rors and save the file The file is saved as trace txt in the Attendant P root directory Make

Attendant_PC v4.0 User Guide

Contents

Download Pdf Manuals

Related Search

Related Contents