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The TANDBERG Gateway

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1. System Status System Configuration 4 Gateway Configuration 5 Overview FM Phone Book Edit Phone Book Edit Entry Z o Configuration Name Sales Department Number ase1o o Create New Cancel 4 w lt Save The entry will be updated with the changes made Create New This will create a new entry instead of replacing the old one The old entry will still be stored in the Phone Book Cancel Will discard all changes and display the Edit Phone Book page Delete By selecting an existing Entry in the Phone Book and then pressing the Delete button you will delete the selected entry TANDBERG Gateway System Status View System Status To view current gateway status open System Status as shown in the figure below 5 Overview Mi Phone Book fe System Status System Configuration 7 Gateway Configuration PRI Status H 323 Status System Information Available Resources PRI Status To view status of the PRI open PRI Status as shown in the figure below Overview M Phone Book f System Status System Configuration Gateway Configuration PRI Status H 323 Status System Information Available Resources PRI Status PRI 1 OK 27 of 30 OK 5 of 30 Alarm 0 of 0 1 idle 1 idle 1 idle 1 le 2 idle 2 ide 2 idle 2 idle 3 idle 3 idle 3 idle 3 idle 4 idle 4 idle idle 4 idle S idle 5 idle 5 idle 5 idle 6 idle 6 acti
2. TIP gt y SERVICES UNDER CONFIGURE THE GATEWAY 22 TANDBERG Gateway Features Features The gateway offers superior audio and video quality as well as Encryption Secure conference Secure conference AES 128 bit and Secure conference DES 56 bit are both supported through the gateway Downspeeding When requested quality bandwidth cannot be established a connection is established on as high quality as possible or if channels are dropped during a videoconference the connection is automatically maintained without interruption Dual Streams Duo Video is supported from both ISDN and IP and allows participants at the far end to simultaneously watch a presenter on one screen and a live presentation on the adjoining screen In addition TANDBERG endpoints on IP are able to share Duo Video with Polycom s People Content on ISDN This requires Polycom endpoint and MCU software version 5 Digital Clarity Participants enjoy presentations of exceptionally high quality resolution video Natural Video 60 fields per second true interlaced picture iCIF H 264 support through gateway Superb video quality supporting the new ITU video standard H 264 Full H 243 Transparency H 243 Multipoint Control Unit MCU Transparency allows seamless MCU control through the gateway Far End Camera Control using H 224 Far End Camera Control using H 224 allows seamless Far End Camera control through the ga
3. Complete On The system will send the ISDN message information element Sending Complete Off The system will not send Sending Complete Send Own Number On The system will send its own number to the far end Off The system will not send its own number to the far end but please note that the network may still send your number to the far end PRI Trunk Grouping When Trunk Grouping is enabled PRI 2 3 and 4 will use the same number range as specified for PRI 1 NSF Non Standard Facility Your network provider may require a service selection in your ISDN configuration Enter the Service code here Valid NSF service codes are from 1 to 31 Enter 0 to disable NSF service codes 32 TANDBERG Gateway Configure the Gateway NSF Example AT amp T offers several digital switched services These include SDN with service code 1 and ACCUNET with service code 6 Example Service profiles for Sprint Below is a list of common service profiles As these profiles NSF Service may change contact your service provider to get the correct Reserved profile Private Inwatts Service profiles for AT amp T Outwatts NSF Service FX Disable TieTrunk SDN including GSDN Megacom 800 Service profiles for MCI Megacom NSF Service Accunet VNET Vision Long Distance 800 International 800 PRISM1 PRISMII WATS MultiQuest 900 Call Redirection Service DAL Save When all settings are entered please press the Save butto
4. Enquire Sound except those specified under Hotline and Direct Inwards Dialing In addition incoming calls with the TCS 4 destination specified will be routed directly to the destination 46 TANDBERG Gateway Configure the Gateway Dial In Number All incoming calls received on this number will use the IVR TCS 4 service Dial In Max Bandwidth The call rate bandwidth for incoming calls will automatically be determined by the endpoint However you can use this setting to restrict the call rate for incoming DID TCS 4 calls Calls above the Dial In Max Bandwidth will be downspeeded to the call rate specified in Dial In Max Bandwidth NOTE REQUIRE SUPPORT OF DOWNSPEEDING ON THE ENDPOINT Calls below the Dial In Max Bandwidth will be connected at the requested call rate Hotline ISDN Number All incoming calls received on this number will be forwarded to the IP endpoint specified in H 323 E 164 Alias field H 323 E 164 Alias All incoming calls received to the Hotline ISDN number will be forwarded to this H 323 Alias Max Bandwidth The call rate for incoming calls will automatically be determined by the endpoint However you can use this setting to restrict the call rate for incoming Hotline calls Calls above the Max Bandwidth will be downspeeded to the call rate specified in Max Bandwidth NOTE REQUIRE SUPPORT OF DOWNSPEEDING ON THE ENDPOINT Calls below the Max Bandwidth will be connected at the request
5. Example of Location Codes A videoconferencing endpoint was connected to channel 1 and 2 on PRI Line 1 The status shows disconnected with the cause code 2 16 The first part 2 is the Cause Location code and describes the origin of the cause code address E http 110 0 0 180 causecd htmitlo x Pu Links TANDBERG Location Code 0 User Location Code 1 Private network serving the local user Note depending on the location of the users the local public network and remote public network may be the same network Location Code 2 Public network serving the local user Note depending on the location of the users the local public network and remote public network may be the same network Example of ISDN Cause Codes The second part 16 describes the reason for the disconnect In this case a normal call clearing Address a http 10 0 0 180 causecd htm 16 gt 2 Go Links E TANDBERG Cause No 16 Normal Call Clearing This cause indicates that the call is being cleared because one of the users involved in the call has requested that the call be cleared Cause No 16 4 or 17 User Busy This cause is used when the called user has indicated the inability to accept another call This cause code may be generated by the called user or by the network Please note that the use equipment is compatible with the call Cause No 16 3 or 18 No User Responding This cause is used when a called party does not respond
6. VGA resolution to be transmitted through the gateway When disabled no H 263 custom video formats or capabilities will be transmitted Duo Stream Duo Video P C Allows Duo Video and Polycom People Content to be transmitted through the gateway When disabled no Duo Video or P C capabilities will be transmitted Encryption i NOTE WHEN ENCRYPTION IS ENABLED THE CAPACITY OF THE When encryption is enabled the gateway will allow DES and GATEWAY MAY BE REDUCED SEE APENDIX 3 FOR MORE AES 128 encrypted conferences to take place The gateway INFO will only encrypt calls if both sides support encryption 52 TANDBERG Gateway Configure the Gateway H 264 Allows H 264 video capabilities to be transmitted through the gateway When disabled no H 264 video capabilities will be transmitted Save Press Save to activate the new settings 53 Appendices TANDBERG Gateway Appendices Appendix 1 Using the file system It is possible to access a file system within the TANDBERG GATEWAY by using ftp DOS window ftp lt IP address of gateway gt or Web browser ftp lt IP address of gateway gt Description of the different files all prm all settings in the system including directory dir prm directory entries event log logs fault situations etc sw pkg the system software Description of the different folders user a folder to be used for custom files images and audio files etc What can be done by
7. as a commitment by TANDBERG The information in this document is believed to be accurate and reliable however TANDBERG assumes no responsibility or liability for any errors or inaccuracies that may appear in this document nor for any infringements of patents or other rights of third parties resulting from its use No license is granted under any patents or patent rights of TANDBERG This document was written by the Technical Support Department of TANDBERG Norway We are committed to maintaining a high level of quality in all our documentation Towards this effort we welcome your comments and suggestions regarding the content and structure of this document Please fax or mail your comments and suggestions to the attention of TANDBERG Attn Product Support Department P O Box 92 1325 Lysaker Norway Tel 47 67 125 125 Fax 47 67 125 234 Environmental Issues Thank you for buying a product which contributes to a reduction in pollution and thereby helps save the environment Our products reduce the need for travel and transport and thereby reduce pollution Our products have either no or few consumable parts chemicals toner gas paper Our products are low energy consuming products Waste handling There is need to send material back to TANDBERG Please contact your local dealer for information on recycling the product by sending the main parts of the product for disassembly at local electronic waste stations Production of produ
8. bps 4800 bps 9600 bps 19200 bps 38400 bps 56600 bps and 115200 bps Parity Select None Odd or Even THERE ARE NO HARDWARE OR SOFTWARE NOTE HANDSHAKE OPTIONS MAKE SURE THE Databits PC HANDSHAKING IS TURNED OFF Select 7 or 8 databits Stopbits Select 1 or 2 stopbits Save Press Save to activate the new settings 40 TANDBERG Gateway Configure the Gateway SNMP Configuration SNMP Simple Network Management Protocol is used for monitoring and configuring different units in a network The gateway s SNMP Agent responds to requests from SNMP Managers a PC program etc SNMP traps are generated by the agent to inform the manager about important events Overview M Phone Book O System Status f System Configuration 7 Gateway Configuration PRI IP H 323 Dataport SNMP Misc Upgrade SNMP Configuration RJ Configuration 5 SNMP Community Name public THE SNMP Community NAM SNMP Trap Host 1 255 255 255 1255 NOTE S C E SNMP Trap Host 2 p s 255 255 I8 CASE SENSITIVE SNMP Trap Host 3 255 1255 1255 255 O System Contact mr Department Y Location Server Room a 4 5 Save lt Configuration SNMP Community Name SNMP Community names are used to authenticate SNMP requests SNMP requests must have this password in order to receive a response from the SNMP agent in the gateway SNMP Trap Host 1 2 and 3 Identifies the IP address of the SNMP manager Up to three
9. to a call establishment message with either an alerting or connect indication within the prescribed period of time allocated in Q 931 by the expiry of either time T303 or T310 PRI Alarms Red Alarm or Loss of signal LOS indicates that there is no signal and thus no framing info received The same effect will be obtained by pulling out the PRI cable This may also be caused by a broken connector in the receive RX part of the cable Yellow Alarm or Remote Alarm Indicator RAI means that the gateway is receiving framing info but in this framing info the other side tells the gateway that it is not reading the gateway s transmitted framing info Typically this may be a broken connector in the transmit TX part of the PRI cable This could also indicate weak or noisy signal in the transmit TX part of the PRI cable 28 TANDBERG Gateway System Status H 323 Status To view H 323 gatekeeper status open H 323 Status as shown in the figure below Overview Mi Phone Book f System Status 4 System Configuration Gateway Configuration PRI Status H 323 Status System Information Available Resources H 323 Status i z ETER 10 0 0 180 NOTE IT IS NOT POSSIBLE TO USE le H 323 Gatekeeper Status Registered 10 0 0 30 1719 THIS IP ADDRESS TO PLACE 5 CALLS THROUGH THE GATEWAY O 2 4 w lt GW IP Address Shows the IP address of the gateway H 323 Gatekeeper Status Shows status and IP address of the Gatekeeper th
10. to help you make the best use of your TANDBERG Gateway The gateway enables sites on IP and sites on ISDN to participate in meetings with each other and at the same time it offers superior quality and ease of use in one fully featured gateway GW Main Features Flexible ISDN Dial in Services Direct Inward Dialing DID Interactive Voice Response IVR Terminal Control Session 4 TCS 4 and Hotline Operator Mode Flexible IP Dial out Services Downspeeding Service Prefix and Load balance Up to 8 video sites and 8 telephony calls can supported at the same time each benefiting from the same superb audio and video quality and full featured TANDBERG functionality Call rate of up to 2 Mbps for each call is supported through the gateway A maximum of 4 Mbps 2 Mbps standard ISDN bandwidth is supported through the gateway Secure Conference using standard based AES 128 and DES encryption e e Superb video quality supporting the new ITU video standard H 264 Dual Stream support for Duo Video on both ISDN and IP and People Content on ISDN Full H 243 Multipoint Control Unit MCU Transparency for seamless MCU connection through the gateway Secure Access support XML SOAP over HTTPS Web HTTP encrypted password and the services Telnet FTP HTTP HTTPS and SNMP can be disabled Web interface for system management call management such as call transfer diagnostics and software uploads e Worldwide compat
11. using the file system upload of custom images upload software 54 TANDBERG Gateway Appendix 2 Declaration of Conformity EC DECLARATION OF CONFORMITY MANUFACTURER TYPE NUMBER MODEL NUMBER DESCRIPTION DIRECTIVES This equipment complies with HARMONISED STANDARDS Applied in order to verify compliance with directives TEST REPORTS CERTIFICATES ISSUED BY TECHNICAL CONSTRUCTION FILE NO YEAR WHICH THE CE MARK WAS AFFIXED GSTAD ice President TANDBERG TTC2 01 TANDBERG GW Video Conferencing Equipment LVD 73 23 EEC EMC 89 336 EEC R amp TTE 99 5 EEC EN 60950 1999 3 edition EN 55022 1994 A1 A2 EN 55024 1998 EN 61000 3 2 1995 A1 A2 EN 61000 3 3 1995 TBR4 Layer 1 2 and 3 Report Certificates No LVD Nemko AS 200214280 EMC Nemko AS 200218144 R amp TTE Comlab 2002 02826 3 2002 02826 4 D13177 2003 VE Date of issue 30 05 2003 55 Appendices Appendices TANDBERG Gateway Appendix 3 Capacity Gateway capacity calculation The total capacity in the gateway is defined by the following rules 1 A maximum of 8 video calls and 8 telephone calls 2 Software version defines maximum ISDN bandwidth 2 Mbps gt Maximum ISDN bandwidth is 1920 kbps 30x64 kbps 4 Mbps gt Maximum ISDN bandwidth is 3840 kbps 60x64 kbps 3 In addition each call has a weight depending on bandwidth encryption Bandwidth Teleph 64 128 192 256 320 38
12. 4 512 768 1152 1472 1920 Non encr 22 74 80 82 84 88 92 108 124 160 176 220 Encrypted NWA 106178 120 122 136 146 168 222 NA NA NA The sum of the call weights cannot exceed 845 and max bandwidth Users will be prevented from setting up calls that exceeds these limits Example 4 Mbps version If the gateway has made 3 calls at 768 2 calls at 384 and 2 encrypted calls at 192 the calculation will be 3x124 2x92 2x120 372 184 240 796 Since 796 is less than 845 and the total bandwidth 3456 kbps do not exceed the maximum bandwidth limit this will be possible Gateway capacity typical scenarios 4 Mbps version Below some typical capacity scenarios are listed They can be derived by the calculation above Bandwidth Non encrypted Encrypted 128 kbps 8 8 7 0 256 kbps 8 7 6 5 384 kbps 8 4 5 5 512 kbps 7 4 5 0 768 kbps 5 0 3 8 1472 kbps 1 5 Mbps 2 8 N A 1920 kbps 2 Mbps 2 0 N A 8 8 indicates 8 video calls and 8 telephone calls 6 5 indicates 6 encrypted video calls and 5 unencrypted telephone calls 56 Index A Accessing the gateway 14 Actions 17 Add new entry 25 Available Resources 30 B Bandwidth Option Key 44 Battery handling 3 Baudrate 40 BONDING 32 Cc Cables 12 Call Overview 15 Call Transfer 17 Capacity 56 Channel Hunting 35 Configuration 13 Configure the Gateway 31 Connecting cables 12 Copyright 3 CRC 4 34 Current Option Key 44 Custom Video Formats 52 D Databi
13. TANDBERG Gateway User Manual Software version G2 D13187 02 This document is not to be reproduced in whole or in part without permission in writing from TANDBERG TANDBERG Gateway TANDBERG Gateway Trademarks and copyright COPYRIGHT O 2003 TANDBERG Philip Pedersensvei 22 1366 Lysaker Norway Tel 47 67 125 125 Fax 47 67 125 234 All rights reserved This document contains information that is proprietary to TANDBERG No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronically mechanically by photocopying or otherwise without the prior written permission of TANDBERG Nationally and internationally recognized trademarks and tradenames are the property of their respective holders and are hereby acknowledged Portions of this software are O 1996 2003 RADVision Ltd All intellectual property rights in such portions of the Software and documentation are owned by RADVision and are protected by United States copyright laws other applicable copyright laws and international treaty provisions RADVision and its suppliers retain all rights not expressly granted This product includes patent pending People amp Content technology Polycom Inc People amp Content is a trademark of Polycom Inc Disclaimer The information in this document is furnished for informational purposes only is subject to change without prior notice and should not be construed
14. ase enter ulz Fite MANAGEMENT SECTION IN CONFIGURE THE GATEWAY i your party s extention Dial from ISDN TANDBERG Gateway IVR TCS 4 IVR Terminal Control Session 4 TCS 4 is an extention dial in method that combines IVR with TCS 4 In this mode the extention number can be indicated with telephone tones DTMF or TCS 4 signaling TCS 4 allow an ISDN based videoconferencing endpoint to dial an IP endpoint directly without having to go through the same procedure as for IVR If no TCS 4 extention is given from the endpoint then IVR will be used To use TCS 4 it needs to be supported by the videoconferencing endpoint Refer to the User Manual of the videoconferencing endpoint to see how TCS 4 is supported Example e Avideoconferencing endpoint calls into the Extention Dial In number with IVR TCS 4 active using lt Extention Dial In number of gateway gt lt gt lt party s extention gt e The gateway starts to call the IP endpoint and the Call proceeding picture and sound are activated e When the call is connected audio and video are transmitted through the gateway NOTE THE is sPEcIFIC TO TANDBERG ENDPOINTS OTHER VENDORS WILL HAVE DIFFERENT METHODS OF ENTERING THE TCS 4 EXTENTION DID Direct Inward Dialing DID will provide you with direct ISDN numbers for your IP endpoints l e it will do a direct mapping between your ISDN number and the H 323 Alias In order to use DID you will need to have a
15. ccessing the gateway ocionocionnnnocornicn arce 14 Call OVervioW nin da 15 Using the Gateway ccccccccccccccccccccccccccnncnnnnnnnnnnnnnnnnnnnnnnn cnn 15 Dial fom SDN 2 26 Bch cede ii do 19 Dial TOR UP o A A a aes 22 PMO S oara onc raea a a a a e eaaa aE E E A AAEN 23 Manage the Phone Book sisii askin aetna a Ao 25 View Systemi StAtUs cnica 27 PRI StatUS anotan 27 LIZA TS A RENT 29 System INFORMATION 1 coa 29 Available RESOUICOS suit id ta it 30 Configure the Gateway omommcocccccccononcncnancnnnnnnnnncnnnnnnnnnnnnnnnnnrnrnrnnnnnnn 31 System Configuration a 31 IP Gonfiguration ari A A RE Eee ex 36 H323 GOMMOUN AMON a a ra Leido Dd riada rad 38 Dataport COMIGUIAUOM 000 A Rianne eee eae 40 SNMP Configuration escorts aceon toss ental enna ce anann ERT ANEN tera TERIN ETSE 41 Miscellaneous Configuration 2 c ceseceesccseeeeeeceseneeeeeeeeeseeceetseeestaeeneeneeees 42 Software Upgrade tits A cite Nha oh aaa Ghee a 44 Pile Managements tic ia calada eii cidad 45 TANDBERG Gateway ISDN Dial In Configuration ico ion 46 H323 SEIVICES A eo aes eile 49 Gateway Features id E cdi 52 Appendices A a a 54 Appendix 1 Using the file system 2 ccc ceeeeesceceeeeeeeeeeseieeesneeeeeseceenieeeeiees 54 Appendix 2 Declaration of Conformity ooccccccccnccnnccnnnnnnnnnnnnninininininininns 55 Appendiks Capacity iii A AA 56 DINU A E TEE 57 TANDBERG Gateway Introduction Introduction This User Manual is provided
16. connector on the gateway to your network The LAN 2 connector is not used and should be left open RS 232 cable To control the gateway using the dataport connect an RS 232 cable between the gateway s RS 232 connector and the COM port on a PC For further information please refer to the Dataport chapter in Configure the Gateway TANDBERG Gateway Installation Gateway Configuration The gateway requires some basic configurations before it can be used It will be necessary to find the IP address and program the ISDN PRI Line numbers To do this configuration follow the instructions below 1 Connect the RS232 cable between the gateway and a PC and then switch on the gateway 2 Start a terminal program on the PC and configure it to 9600 8 1 None 3a To assign a static IP address type ipassign static and ipaddress 1 static lt IP address gt 3b To assign an IP Subnetmask type ipaddress 1 subnetmask lt subnetmask gt 3c To assign an IP Gateway address type ipaddress 1 gateway lt gateway IP address gt 4 Restart the gateway TIP DHCP assIGNED IP ADDRESSES ARE SUPPORTED BY THE TANDBERG Gateway FACTORY DEFAULT 5 Start a WEB browser and enter the IP address of the gateway Default password TANDBERG 6 To configure the gateway for ISDN dial in enter PRI numbers and dial in number s For details see the PRI Configuration and the ISDN Dial in Configuration secti
17. cts Our factories employ the most efficient environmental methods for reducing waste and pollution by ensuring that the products are recyclable TANDBERG Gateway Operator Safety Summary For your protection please read these safety instructions completely before operating the equipment and keep this manual for future reference The information in this summary is intended for operators Carefully observe all warnings precautions and instructions both on the apparatus and in the operating instructions RISK OF FIRE ra Equipment Markings N REPLACE FUSE AS MARKED The lightning flash symbol within an equilateral triangle is intended to alert the user to the E presence of uninsulated dangerous voltages within the product s enclosure that may be of WARNING TO REDUCE THE RISK OF FIRE OR sufficient magnitude to constitue a risk of electrical shock ELECTRIC SHOCK DO NOT EXPOSE THS DEVICE TO RAN OR MOISTURE The exclamation mark within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance servicing instructions within literature accompanying the RISK OF ELECTRIC SHOCK equipment DO NOT OPEN J Warnings Water and moisture Do not operate the equipment under or near water for example near a bathtub kitchen sink or laundry tub in a wet basement near a swimming pool or in areas with high humidity Cleaning Unplug the apparatus from the wall outlet b
18. d 35 C 32 F and 95 F and between 10 and 90 non condensing relative humidity Do not place heavy objects directly on top of the gateway e Do not place hot objects directly on top or directly beneath the gateway Use a grounded AC power outlet for the gateway e You will need a CSU Channel Service Unit between your system and the PRI line from your network provider Rack Mounting optional The gateway comes with brackets for mounting in standard 19 racks NOTE BEFORE STARTING THE RACK MOUNTING PLEASE MAKE SURE THE TANDBERG GW IS PLACED SECURELY ON A HARD FLAT SURFACE 1 Disconnect the AC power cable 2 Make sure that the mounting space is according to the Installation site preparations see above 3 Attach the brackets to the gateway on both sides of the unit 4 Insert the gateway into a 19 rack and secure with screws in the front four screws Installation TANDBERG Gateway Connecting cables o em PRI2 PRIS PRIA Q RS 232 Power PRI 4 PRI 3 PRI 2 PRI 1 LAN 1 Power cable Connect the system power cable to an electrical distribution socket ISDN PRI cables For each of the four PRI interfaces the E1 T1 cable should be connected to a CSU Channel Service Unit You will need a CSU between your gateway and the PRI line from your network provider LAN cable To use the gateway on IP connect a LAN cable from the LAN 1
19. different SNMP Trap Hosts can be defined Your LAN administrator should provide the correct values for these fields System Contact Used to identify the system contact via SNMP tools such as HPOpenView or TANDBERG Management Suite Location Used to identify system location via SNMP tools such as HPOpenView or TANDBERG Management Suite Save Press Save to activate the new settings 41 Configure the Gateway TANDBERG Gateway Miscellaneous Configuration To configure the miscellaneous settings on the gateway open Misc as shown in the figure below Overview M Phone Book System Status f System Configuration 7 Gateway Configuration PRI IP H 323 Dataport SNMP Misc Upgrade Miscellaneous Configuration Configuration System Name TANDBERG Gw Password New Administrator Password Delete Password Fr 5 Services fe FTP Service Vv Telnet Service Vv Telnet Challenge Service M Port 57 A restart of the system is necessary for the services HTTP Service Vv settings to take effect after save Q HTTPS Service m fai SNMP Service On z w Q Save Restart Configuration To change the system name of the gateway enter the new system name in the System Name Password To change the system password of the gateway enter the new password in the New Administrator Password To delete the existing password select Delete Password Services The different IP serv
20. e gateway is registered to Inactive means the gateway is not registered to a gatekeeper Registering means the gateway is having problems registering with selected gatekeeper System Information To view gateway information open System Information as shown in the figure below This page provides information on installed software and hardware 5 Overview M Phone Book f System Status System Configuration Gateway Configuration PRI Status H 323 Status System Information Available Resources System Information Information System Name TANDBERG GW Software Release G1 0 Software Options 4 Mbps ISDN Release Date 2003 07 01 Boot Software Release Rev 1 1 Hardware Serial Number 00182422 Main Board 100930 rev 03 Board Temperature Seo keh oe bs Expansion Board 100940 rev 02 MAC Address 00 50 60 00 98 63 LAN Speed 100 mbit s Full duplex eMBJEO 9YJ4ANVL 29 System Status TANDBERG Gateway Available Resources To view available resources on the gateway open Available Resources as shown in the figure below Overview IR ARAS IS RS AAA Configuration PRI Status H 323 Status System Information Available Resources Available Resources Video Calls Telephone Calls 7 8 ISDN Channels 32 60 Total Bandwidth 4215 kbps 7680 kbps System Load 10 100 eman SYSEGNVL 30 TANDBERG Gateway Configure the Gateway Configure the Gateway To config
21. e priority The priority ranges from 0 off 7 for each type of packets In addition to Precedence Type of Service can be used and enables the user to define what type of connection that should be chosen for the IP traffic Helps a router select a routing path when multiple paths are available Off Service not active Min Delay Will choose a route where minimum delay is prioritized Max Throughput Will choose the route with highest bandwidth Max Reliability Will choose the route where minimum packet loss is prioritized Min Cost Will choose the cheapest connection available Press Save to activate the new settings 39 Configure the Gateway TANDBERG Gateway Dataport Configuration To configure the Data porton the gateway open Dataport as shown in the figure below 5 Overview Mi Phone Book gt System Status fA System Configuration Gateway Configuration PRI IP H 323 Dataport SHMP Misc Upgrade Dataport Configuration NOTE WHEN CONNECTING TO APC 5 Configuration Z Baudrate 3600 z THE CONNECTING CABLE MUST E Date eal gt BE A STRAIGHT THROUGH atabits be 3 Stopbits Mz RS232 CABLE O Save y oO 0 lt Dataport Configuration is used to configure the RS 232 serial port on the gateway If you want to connect a PC to the dataport you must ensure that the PC and the gateway are identically configured Configuration Baudrate Possible values are 1200 bps 2400
22. ected Number ISDN or IP number ISDN Call connected is using the H 320 protocol over ISDN 1P H 323 Call connected is using the H 323 protocol over IP Destination Shows the Status of the outgoing call from the gateway the Number and which Network the call is using Idle No active call call just been disconnected Establ out Gateway is calling out to destination Alerting Call is being connected Connected Call is connected Clear out Call is being disconnected Number ISDN or IP number ISDN Call connected is using the H 320 protocol over ISDN 1P H 323 Call connected is using the H 323 protocol over IP Duration Shows the length of the current call Encryption Secure conference The gateway supports Secure Conference DES and AES iy The single padlock symbol indicates that DES 56 bit encryption is used ah The double padlock symbol indicates that AES 128 bit encryption is used Indicates that the call is not encrypted NOTE ENABLING ENCRYPTION WILL REDUCE THE CAPACITY OF THE GATEWAY TANDBERG Gateway Using the Gateway Actions When a call is active the Administrator or Operator has the possibility to disconnect the call or transfer the call from one IP endpoint to another Disconnect Gateway Call A Will disconnect the selected gateway call A confirmation window will be shown Call Transfer y Will open the H 323 Call Transfer window Here the Administrator or Operator can select an IP entry from t
23. ed call rate 47 Configure the Gateway TANDBERG Gateway Direct Inwards Dialing Enabled On All incoming calls within the PRI number range will be forwarded to an IP H 323 endpoint except calls received to the IVR and Hotline ISDN numbers Off Direct Inwards Dialing is disabled No Significant Digits Specify the number of significant digits in the PRI Number range that should be used to generate an H 323 Alias IP number Example e Your ISDN PRI number range is from 67124000 to 67124050 e You want your IP endpoints to have the numbers H 323 Alias in the range 4000 4050 e Set No Significant Digits to 4 e To call an IP endpoint with H 323 Alias 4020 from ISDN dial the ISDN number 67124020 Prefix E 164 When receiving an incoming call a number prefix can be added to the range of digits specified under No Significant Digits This is useful where the IP endpoints also use H 323 Prefix for placing calls on IP Example e Your ISDN PRI number range is from 67124000 to 67124050 e You want your IP endpoints to have the numbers H 323 Alias in the range 94000 94050 e In the ISDN Dial In Configuration set No Significant Digits to 4 and Prefix E 164 to 9 e To call an IP endpoint with H 323 Alias 94020 from ISDN dial the ISDN number 67124020 Max Bandwidth The call rate for incoming calls will automatically be determined by the endpoint However you can use this setting to restrict the call
24. efore cleaning or polishing Do not use liquid cleaners or aerosol cleaners Use a lint free cloth lightly moistened with water for cleaning the exterior of the apparatus Ventilation Do not block any of the ventilation openings of the apparatus Install in accordance with the installation instructions Never cover the slots and openings with a cloth or other material Never install the apparatus near heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat Grounding or Polarization Do not defeat the safety purpose of the polarized or grounding type plug A polarized plug has two blades with one wider than the other A grounding type plug has two blades and a third grounding prong The wide blade or third prong is provided for your safety If the provided plug does not fit into your outlet consult an electrician Power Cord Protection Route the power cord so as to avoid it being walked on or pinched by items placed upon or against it paying particular attention to the plugs receptacles and the point where the cord exits from the apparatus Attachments Only use attachments as recommended by the manufacturer Accessories Use only with a cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over Lightning Unplug this apparatus during li
25. ghtning storms or when unused for long periods of time ISDN cables CAUTION To reduce the risk of fire use only No 26 AWG or larger telecommunication line cord Servicing Do not attempt to service the apparatus yourself as opening or removing covers may expose you to dangerous voltages or other hazards and will void the warranty Refer all servicing to qualified service personnel Damaged Equipment Unplug the apparatus from the outlet and refer servicing to qualified personnel under the following conditions When the power cord or plug is damaged or frayed If liquid has been spilled or objects have fallen into the apparatus If the apparatus has been exposed to rain or moisture If the apparatus has been subjected to excessive shock by being dropped or the cabinet has been damaged If the apparatus fails to operate in accordance with the operating instructions TANDBERG Gateway Contents NOTE IMPORTANT PLEASE READ THIS SECTION CAREFULLY FOR OPTIMAL SYSTEM SET UP INTOU CUNO NN aissis sa cossdec secs Sec seadua tan ctecesaneuetesenszedecscacsdecauacsesaneceeenies 7 The TANDBERG Gateway sc oiicictii il 8 Instala Morsa aia 10 PECAR a nade Ean Ae Eaa anaE ereere i 10 Unpacking ii A 10 Installation site preparations coocccccccnncnnncnnncnnnnnnnononancnnnnnnncnn anna ennen 11 Rack Mounting optional iio a a 11 C nnecting cables aiii lia os 12 Gateway Configuration tri il tadas 13 Gale way STATUS E ii Abbe 14 A
26. he Phone Book or enter a H 323 Alias IP address and transfer the H 323 IP call to another IP endpoint If the transfer fails the call will be disconnected Status Shows current status on the PRI and IP status PRI A Minimum one PRI line is synced and active Click on More to see status in detail o No PRI lines are active Click on More to see status in detail IP H 323 A The gateway is registered with a Gatekeeper Click on More to see status in detail e The gateway is not registered with a Gatekeeper Click on More to see status in detail Using the Gateway TANDBERG Gateway Usage The usage bar shows the current status of all the available resources CPU ISDN channels and number of calls When the Resource Usage reaches the Busy on Load limit the gateway will try to route outgoing IP calls to other gateways This is done to maintain availability for incoming ISDN calls when using multiple gateways Usage Resource Usage 90 Click on Usage to see resource usage in detail 0 20 40 60 V 100 H 323 Busy on Load gt 70 Click on on Load to adjust the value Usage H 323 Busy on Load gt 70 ISDN Numbers Shows the available ISDN dial in numbers for IVR TIP TCS 4 DID and Hotline FOR MORE INFO ABOUT IVR HOTLINE OR DID PLEASE READ THE DIAL FROM ISDN SECTION IN USING THE GATEWAY H 323 Numbers Shows the available H 323 Services dial out prefixes TIP for acces
27. ibility with standards based videoconferencing systems e Options e Management using TANDBERG Management Suite e Scheduling using TANDBERG Scheduler Simplifies scheduling and the use of video meeting resources through highly automated functionality TIP HELPFUL TIPS AND NOTES WILL APPEAR LIKE THIS Introduction TANDBERG Gateway The TANDBERG Gateway Front view The front ofthe gateway contains 24 Light Emitting Diodes LEDs organized in three groups These diodes provide information about PRI line status LAN Ethernet connection and power SY Y KY y VII SI 5 2 K C gt LAN 2 LAN1 la ls le pwr Red Alarm or Loss of signal LOS indicates that there is no signal and thus no framing info received The same effect will be obtained by pulling out the PRI cable This may also be caused by a broken connector in the receive RX part of the cable Yellow Alarm or Remote Alarm Indicator RAI means that the gateway is receiving framing info but in this framing info the other side tells the gateway that it is not reading the gateway s transmitted framing info Typically this may be a broken connector in the transmit TX part ofthe PRI cable This could also indicate weak or noisy signal in the transmit TX part of the PRI cable TANDBERG Gateway Introd
28. ic mode Your LAN administrator will provide you with the correct address for this field Static IP Subnet Mask The Static IP Subnet Mask defines the type of network Your LAN administrator will provide the correct value for this field Static IP Gateway The Static IP Gateway defines the Gateway address Your LAN administrator will provide the correct value for this field Save When ready to store the new settings press Save These settings will take effect when the system is restarted Restart This button will restart the gateway Any changes made in the IP Configuration will then take effect 37 Configure the Gateway TANDBERG Gateway H 323 Configuration To dial out from IP to ISDN through the gateway requires the use of H 323 numbers E 164 aliases This means that the gateway must be registered to a Gatekeeper 5 Overview M Phone Book System Status f System Configuration 7 Gateway Configuration PRI IP H 323 Dataport SNMP Misc Upgrade H 323 Configuration TIP H 323 GATEKEEPER STATUS Manual z H 323 Gatekeeper Status Registered 10 0 0 30 1719 SHOWS CURRENT STATUS OF fo fo p zo i GATEKEEPER REGISTRATION E Telephone Calls 0 Video Calls Signaling Auto X Ds Video Calls Audio Auto x Dz Video Calls Video Auto z E Video Calls Data Auto x Dz Y Type of Service Off x 4 0 lt H 323 Configuration Gatekeeper Manua
29. ices on the gateway Telnet Telnet Challenge HTTP HTTPS SNMP and FTP can be independently disabled to prevent access to the system In addition the SNMP Service Read Only Traps Only will make it possible to read SNMP messages in addition to enable disable SNMP 42 TANDBERG Gateway Configure the Gateway SNMP Security alert This function will notify any Management Application such as TANDBERG Management Suite if anyone tries to perform Remote Management on the gateway using an illegal password The Security alert that is sent to the Management Application will contain information about the IP address and the service WEB Telnet FTP being used for the attempt If TANDBERG Management Suite is used email notifications or alarms about the attempt can be sent to specified persons Save Press Save and then the Restart 43 Configure the Gateway TANDBERG Gateway Software Upgrade Software upgrade is where new software to the gateway can be installed from It also shows current software version and the gateway s hardware serial number E Overview M Phone Book System Status System Configuration 4 Gateway Configuration PRI IP H 323 Dataport SHMP Misc Upgrade Software Upgrade System Information NOTE To UPGRADE THE GATEWAY A Software Version Hardware Serial Number VALID RELEASE KEY AND aaa SOFTWARE FILE IS REQUIRED urreni ion Ke d y CONTACT YOUR TANDBERG Software Op
30. l Enables the gateway to register to a Gatekeeper The Gatekeeper IP Address must also be filled in When registered the H 323 Gatekeeper Status shows Registered Gatekeeper s IP address and what port used Problems with registration will be shown as Registering and a Red alarm on the Overview page Off Select Gatekeeper to Off if the gateway should not register to any Gatekeeper The H 323 Gatekeeper Status window will show Inactive Gatekeeper IP Address Enter the Gatekeeper IP Address that the gateway should register to 38 TANDBERG Gateway Configure the Gateway Quality of Service The network must support Quality of Service for these settings to work RSVP Off No RSVP Quality of Service is initiated for any connections Auto Resource Reservation Protocol enables the gateway to request the optimal amount of bandwidth for the duration of an IP video call QoS Mode Off No QoS is used Diffserv Diffserv QoS method is used Please see QoS Mode Configuration for details Precedence IP Precedence QoS method is used Please see QoS Mode Configuration for details QoS Mode Configuration Diffserv is used to define which priority audio video data and signaling packets should have in an IP network The priority ranges from 0 to 63 for each type of packets Precedence is used to define which priority audio video data and signaling should have in the network The higher the number the higher th
31. llation 10 Installation site preparations 11 Installed Options 44 47 Intelligent Packet Loss Recovery IPLR 24 Interface Configuration 34 Introduction 7 IP Address Assignment 36 IP Configuration 36 IP Ethernet Speed 36 IP Gateway 37 IP Precedence 39 IP Subnet Mask 37 IP H 323 Status 17 ISDN Dial In Configuration 46 ISDN Numbers 18 ISDN Prefix 50 ISDN PRI cables 12 IVR 19 IVR TCS 4 20 L LAN cable 12 Index LED 8 Location 41 52 Low Channel 35 Main Features 7 Manage the Phone Book 25 Max Channels 35 Max Rate 50 Miscellaneous Configuration 42 N National ISDN 46 Natural Video 23 36 52 No Significant Digits 48 NSF Non Standard Facility 32 NSF Example 33 Number Range Start 34 Number Range Stop 34 P Parallel Dial 32 Parity 40 Password 14 42 Power cable 12 Power on 14 Precautions 10 Prefix E 164 48 PRI Alarms 28 PRI Configuration 31 PRICRC 4 34 PRI Protocol 32 PRI Status 17 27 PRI Trunk Grouping 32 Production of products 3 Q QoS Mode 39 QoS Mode Configuration 39 Quality of Service 39 TANDBERG Gateway R Rack Mounting optional 11 Rear view of gateway 9 Red Alarm 28 Release Key 44 Resource Reservation Protocol RSVP 39 Restart 43 Restrict 50 RS 232 40 RS 232 cable 12 S Secure Access 24 Secure conference 16 23 Send Own Number 32 Sending Complete 32 Sequence of Services 21 Services 42 Signal Busy on Load 51 Simple Object Access Pro
32. n electrical storm There may be a remote risk of electrical shock from lightning Do not use the telephone to report a gas leak in the vicinity of the leak The socket outlet shall be installed near to the equipment and shall be easily accessible Never install cables without first switching the power OFF This product complies with directives LVD 73 23 EC EMC 89 366 EEC R amp TTE 99 5 EEC This product complies with the standards GR 63 CORE and GR 1089 CORE and is NEBS approved by UL For NEBS compliance the product should be installed in the following manner Use the enclosed rack brackets marked NEBS There should be a clearance of 9 1cm between the product and any other product mounted in the rack Unpacking To avoid damage to the unit during transportation the gateway is delivered in a special shipping box which should contain the following components TANDBERG GW User Manual and other documentation on CD Rack ears screws and screwdriver Cables e Power cable e Four ISDN PRI cables e Ethernet cable e RS232 cable 10 TANDBERG Gateway Installation Installation site preparations Make sure that the gateway is accessible and that all cables can be easily connected e For ventilation Leave a space of at least 10cm 4 inches behind the gateway s rear panel and 10cm 4 inches in front of the front panel The room in which you install the gateway should have an ambient temperature between 0 C an
33. n entered and shows all calls currently active through the gateway Overview M Phone Book System Status System Configuration Pa Configuration Status Number Net Status Number Net Active Call Connected 67828674 Telephone Connected speech 99844 H 323 29m Active Call Connected 253 kbps 10 0 6 88 H 323 Connected 256 kbps 067126000 ISDN 21m 1s g AES 128 PAIN Active Call Connected 376 kbps 10 0 6 76 H 323 Connected 384 kbps 067828615 ISDN 15m 2s g AES 128 Airy Active Call Connected 183 kbps 10 0 6 91 H 323 Connected 192 kbps 067828618 ISDN 12m 5s 2 DES PAIN Active Call Connected 128 kbps 67828614 ISDN Connected 114 kbps 97222 H 323 5m 215 Active Call Connected 384 kbps 67828664 ISDN Connected 371 kbps 99690 H 323 2m 50s Active Call Connected 384 kbps 67828685 ISDN Connected 376 kbps 99681 H 323 Om 46s DES y Telephone calls Video call 20 40 60 A 10 Resource Usage 90 H 323 Busy on Load gt 70 GW Calls Shows each active call through the gateway Idle No call is active Active Call A call is active Click on Active Call to see call info in details 15 Using the Gateway TANDBERG Gateway Source Shows the Status of the incoming call to the gateway the Number and which Network the incoming call is using Idle No active call call just been disconnected Alerting Call is being connected Connected Call is connected Clear out Call is being disconn
34. n to affect the new settings 33 Configure the Gateway TANDBERG Gateway Interface Configuration This section configures each of the four PRI interfaces individually There is one column for each PRI Interface However if PRI Trunk Grouping is enabled the number range for PRI 1 will also apply for PRI 2 3 and 4 Number Range Start The PRI lines connected to the gateway should have at least one number each to allow dial in from ISDN In order for the gateway to handle two or more simultaneous incoming ISDN calls for the ISDN services IVR and TCS 4 itis required to define a PRI number range in addition to the IVR number If the PRI line has a range of numbers the start number NOTE THE QUANTITY OF SIMULTANEOUS INCOMING ISDN caLLs Is must be entered here Please contact your IT manager to DEFINED AS PRI NUMBER RANGE MINUS IVR AND HOTLINE obtain these numbers NUMBER IF USED It is only necessary to enter the digits indicating the range If the range is 67124000 to 67125000 then just enter 4000 Maximum amount of digits is 24 Number Range Stop Here is where the last number in the PRI number range is entered If the range is 67124000 to 67125000 then just enter 5000 PRICRC 4 Used for most E1 PRI configurations If your network equipment does not support this feature set PRI CRC 4 to Off T1 Cable Length Specifies the cable length between the gateway and the CSU for each of the PRI lines only valid for T1 networks Pos
35. o use TIP H 323 Load Balance to balance resource usage CHECK THAT THE SERVICE PREFIX IS REGISTERED ON THE g GATEKEEPER AS A GATEWAY SERVICE IT COULD ALREADY BE between the gateways REGISTERED AS ANOTHER SERVICE 49 Configure the Gateway TANDBERG Gateway Max Rate The call rate for outgoing calls will automatically be determined by the call rate used by the endpoint Use this setting to restrict the call rate for outgoing calls Possible configurations are Telephone 64 kbps 128 kbps 192 kbps 256 kbps 320 kbps 384 kbps 512 kbps 768 kbps 1152 kbps 1472 kbps and 1920 kbps We recommend having one service prefix for Video and one for Telephone calls unless Q 931 Speech signaling on IP H 323 is supported by the endpoint ISDN Prefix Can be used as an option to pick specific carriers or outside lines and is automatically added to the ISDN number Restrict Select Restrict if the H 323 Service always should force restricted 56k ISDN calls If Restrict is not selected the gateway will dial an unrestricted call and downspeed to 56 kbps if necessary Create New When Description Service Max Rate ISDN Prefix Restrict 56k has been entered press Create New to activate the new H 323 Service Save Changes To modify a H 323 Service click on it change the necessary settings and press Save Changes to activate the new settings Clear Press Clear to empty any entries done
36. on 7 To configure the gateway for IP dial in register the gateway to a gatekeeper and enter H 323 services For details see the H 323 Services and H 323 Configuration sections Installation TANDBERG Gateway Gateway start up To start the gateway please make sure that the power cable is connected and press the power switch button to 1 On the front panel of the system the power indicator LED marked Pwr will now turn GREEN Accessing the gateway You may access the gateway by entering the IP address of the gateway in a standard WEB browser You will then be asked to enter a password It is not necessary to enter User Name The default password for the gateway is TANDBERG Remember that the password is case sensitive xl This secure Web Site at 10 0 0 180 requires you to log on TIP IF YOU DO NOT DON THE IP ADDRESS PLEASE FOLLOW THE PROCEDURE IN INSTALLATION SYSTEM CONFIGURATION Please type the User Name and Password that you use for TANDBERG GW User Name paa Password T Save this password in your password list TIP THE PASSWORD CAN BE CHANGED IN SYSTEM CONFIGURATION Cancel Misc SEE ALSO THE CONFIGURE MISCELLANEOUS PARAMETERS SECTION IN CONFIGURE THE GATEWAY 14 TANDBERG Gateway Using the Gateway Using the Gateway Call Overview The following Web page called Overview will be shown when the correct password has bee
37. ption for commercial exchange 24 TANDBERG Gateway Manage the Phone Book Manage the Phone Book By selecting the Phone Book tab you can add new or edit existing Phone Book entries in the gateway The Phone Book can be used when Transferring calls from one IP endpoint to another and can contain up to 99 single entries They are listed alphabetically as can be seen in the figure below Overview fali Phone Book System Status System Configuration Gateway Configuration Edit Phone Book Edit Phone Book Name Number Marketing Dep 99820 Reception 99844 Sales Department 99810 Service Center 99862 emajeo SYSSGNVL Add New Entry Edit Delete Add new entry To add a new entry in the Phone Book press the Add New Entry button and the Add New Entry will open as shown in the figure below Overview fal Phone Book System Status 4 System Configuration f Gateway Configuration Edit Phone Book 5 Add New Entry g Configuration E Name Management 5 Number psn oS o Cance 2 2 Name Name ofthe IP endpoint Number IP number E 164 Alias of the IP endpoint Press Create New to save the entry in the phone book 25 Manage the Phone Book TANDBERG Gateway Edit Entry By selecting an existing Entry in the Phone Book and then pressing the Edit button you will be able to edit the selected entry The same fields as for the Add New Entry will be available
38. rate for Direct Inwards Dialing calls Calls above the Max Bandwidth will be downspeeded to the api x NOTE REQUIRE SUPPORT OF DOWNSPEEDING ON THE ENDPOINT call rate specified in Max Bandwidth Calls below the Max Bandwidth will be connected at the requested call rate 48 TANDBERG Gateway Configure the Gateway H 323 Services H 323 Service prefixes are used for IP endpoints to access the ISDN network Up to twenty prefixes can be defined but we recommend using one single prefix for simplicity Overview 1 Phone Book System Status System Configuration Gateway Configuration ISDH Dial In H 323 Services Features Files H 323 Services Description Service Max Rate ISDN Prefix Restrict Entry Telephone calls A Video call 0 384 Off aoa Service Mer 768 kbps ISDN Cd Prefix Restrict Off y Create New y Save Changes Z Clear Delete o Configuration T Signal Busy on Load 70 Fo Save lt Default H 323 Services are 0 for Video calls and 1 for Telephone calls Should other H 323 Services be required they can be entered here Description Used to identify the H 323 Service Service Specifies the gateway service prefix that all IP endpoints must use when dialing from IP to ISDN There can be up to 20 different H 323 Services you have multiple gateways they shouldilse tie IF YOU HAVE PROBLEMS DIALING A CONFIGURED H 323 SERVICE same Service prefixes Then it can be useful t
39. sible values are e 0 to 133 feet e 133 to 266 feet e 266 to 399 feet e 399 to 533 feet e 533 to 655 feet 34 TANDBERG Gateway Configure the Gateway Channel Hunting Should be used if your PRI is limited e g e If only channels 1 through 18 are digital and the rest are analogue Use Low 1 High 18 If you have a PRI with only 12 channels Set Max channel to 12 Max Channels Indicates the maximum number of B channels the system is allowed to use for each of the PRl interfaces For E1 ETSI Euro ISDN the maximum number of channels is 30 For T1 National ISDN and AT amp T Custom the maximum number of channels is 23 Low Channel Indicates the lowest numbered E1 T1 B channel the system is allowed to use for each PRI line when selecting channels for outgoing calls High Channel Indicates the highest numbered E1 T1 B channel the system is allowed to use for each PRI line when selecting channels for outgoing calls Search Specifies where the system will start searching for available B channels for each PRI line If Search is set to High the system will start to search for available B channels at the highest numbered B channel If Search is set to Low the system will start searching for available B channels at the lowest numbered B channel 35 Configure the Gateway TANDBERG Gateway IP Configuration To configure the IP settings on the gateway open IP as shown in the figure belo
40. sing dialing the ISDN network FOR MORE INFO ABOUT H 323 SERVICES PLEASE READ THE DIAL FROM IP SECTION IN USING THE GATEWAY TANDBERG Gateway Dial from ISDN Dial from ISDN The gateway supports four different ISDN Dial In services VR e VR TCS4 TIP FOR MORE DETAILS ON ISDN DIAL IN SERVICES SEE ISDN DID DIAL IN CONFIGURATION UNDER CONFIGURE THE GATEWAY e Hotline Any of these services can be enabled or disabled but at least one must be enabled for incoming call routing to take place In order to enable parallel incoming calls a PRI number range must be defined IVR Interactive Voice Response IVR also called extention dial in is an automated answering system that directs the call to the IP endpoint indicated by the caller The caller uses telephone tones DTMF to enter the H 323 Alias or extention IVR is useful if you have limited PRI numbers on your PRI line Example e Avideoconferencing system calls into the Extention Dial In number with IVR active The gateway activates the Welcome picture and sound e The videoconferencing system enters the extention H 323 Alias followed by the pound sign to indicate end of number The gateway starts to call the IP endpoint and the Call proceeding picture and sound are activated e When the call is connected audio and video are transmitted through the gateway TANDBERG THE WELCOME PICTURE AND SOUND CAN BE CHANGED IN THE Ple
41. ssigned multiple ISDN numbers to your ISDN PRI line as each ISDN number will map to a single IP endpoint We also recommend that if more than one PRI line is used all PRI lines should have the same numbers use trunk groups Example e Your ISDN PRI number range is from 67124000 to 67124050 and DID is enabled e You want your IP endpoints to have the numbers H 323 Alias in the range 94000 94050 e In the ISDN Dial In Configuration set No Significant Digits to 4 and Prefix E 164 to 9 e To call an IP endpoint with H 323 Alias 94020 from ISDN dial the ISDN number 67124020 e The gateway starts to call the IP endpoint and the Call proceeding picture and sound are activated e When the call is connected audio and video are transmitted through the gateway 20 TANDBERG Gateway Dial from ISDN Hotline Hotline is a service that allows incoming ISDN calls on a dedicated ISDN number to be routed to an IP endpoint This is useful if you want to have an operator or helpdesk functionality together with DID IVR and or TCS 4 Example e Your ISDN PRI number range is from 67124000 to 67124050 and DID is enabled Hotline number assigned is 67124050 e An operator helpdesk has got the H 323 Alias extention 98660 e Avideoconferencing endpoint calls ISDN number 67124050 The gateway starts to call the IP endpoint and the Call proceeding picture and sound are activated e When the call is connected audio and
42. teway 23 Features TANDBERG Gateway Intelligent Packet Loss Recovery IPLR If the gateway experiences packet loss from an IP endpoint it will ask the endpoint to handle packet loss This requires Intelligent Packet Loss Recovery functionality on the endpoint Text Chat T 140 Text Chat T 140 is supported through the gateway Secure Access The gateway supports secure management over Web HTTPS and XML SOAP HTTPS In addition it has encrypted password over HTTP and the possibilities to disable the Telnet FTP HTTP HTTPS and SNMP IP services SOAP Simple Object Access Protocol is a lightweight protocol for exchange of information in a decentralized distributed environment XML Extensible Markup Language is a flexible way to create common information formats and share both the format and the data on the World Wide Web intranets and elsewhere This functionality can be used by management systems like the TANDBERG Management Suite to control the gateway HTTPS Hypertext Transfer Protocol over Secure Socket Layer is a Web protocol that encrypts and decrypts user page requests as well as the pages that are returned by the Web server It uses Secure Socket Layer SSL as a sublayer under its regular HTTP application layering HTTPS uses port 443 instead of HTTP port 80 in its interactions with the lower layer TCP IP SSL uses a 40 bit key size for the RC4 stream encryption algorithm which is considered an adequate degree of encry
43. tion REPRESENTATIVE FOR MORE En Bandwidth Option Key OA Enable Option Enter the option key to enable INFO 4Mbps bandwidth on ISDN in the Key field and 6 Enable Option The rt vil valdate the ee Enable Option and if valid Pre would be requested for the new option to take effect 5 Install Software G Software Upgrade Enter the release key in th al Release Key Key field and press Install Software You ull bar z reat Sotware a lt System Information Software Version Shows the currently installed Software version Hardware Serial Number This unique identifier number for the gateway must be provided when ordering Software Upgrade Installed Options Shows the currently installed Options Current Option Key Shows the current Option Key Software Option Bandwidth Option Key Enter the bandwidth option key in the Key field and press Enable Option The gateway will validate the key and if valid a restart would be requested for the new bandwidth option to take effect Install Software Release Key Enter the release key in the Key field and press Install Software You will be presented with a new page where you select the software package file to upload 44 TANDBERG Gateway Configure the Gateway File Management The File Management allows viewing or changing of pictures and sounds shown to the caller when connecting to the gateway Overview M Phone Book System Status System Configuration Gatewa
44. tocol SOAP 24 Site preparations 11 SNMP 41 SNMP Agent 41 SNMP Community 41 50 52 SNMP Community Name 41 SNMP Community name 41 49 52 SNMP Configuration 41 SNMP Manager 41 SNMP Security alert 43 SNMP Trap Host 41 49 52 SNMP traps 41 Software Option 44 Software Upgrade 44 Software Version 44 Sound 45 Source 16 Start up 14 Static 36 Static IP Address 37 Static IP Gateway 37 Static IP Subnet Mask 37 Stopbits 40 58 System Configuration 31 System Contact 41 50 52 System Information 29 44 System Name 42 System Parameters 45 T T1 34 T1 Cable Length 34 Text Chat T 140 24 The TANDBERG Gateway 8 Trademarks 3 Type of Service TOS 39 U Unpacking 10 Usage 18 Using the file system 54 Using the Gateway 15 V View System Status 27 W Waste handling 3 Y Yellow Alarm 28
45. ts 40 Dataport Configuration 40 Declaration of Conformity 55 Destination 16 DHCP 36 Dial from IP 22 Dial from ISDN 19 Dial In Max Bandwidth 47 Dial In Number 47 TANDBERG Gateway Diffserv 39 Digital Clarity 23 Direct Inward Dialing DID 20 Direct Inwards Dialing 48 Directory 45 Disconnect Gateway Call 17 Downspeeding 23 Downspeeding In Progress Picture 45 Dual Streams 23 Duo Stream Duo Video P C 52 Duration 16 E Edit Entry 26 Enable H 264 53 Encryption 52 Encryption Secure conference 16 23 Environmental Issues 3 ETSI Euro ISDN 32 46 Example of ISDN Cause Codes 28 Example of Location Codes 28 Extensible Markup Language XML 24 Extension Dial In 46 F Far End Camera Control using H 224 23 Features 23 File Management 45 File system 54 Front view of gateway 8 Full H 243 Transparency 23 G Gatekeeper 38 Gatekeeper IP Address 38 Gateway Call Proceeding Picture 45 Gateway Call Proceeding Sound 45 GATEWAY Capacity 9 Gateway capacity 56 Gateway capacity calculation 56 Gateway Configuration 13 Gateway Extension Enquire Screen Picture 57 Index 45 Gateway Extension Enquire Sound 45 Gateway Features 52 Gateway start up 14 H H 264 53 H 264 support through gateway 23 H 323 Configuration 38 H 323 E 164 Alias 47 H 323 Numbers 18 H 323 Services 22 49 H 323 Status 29 Hardware Serial Number 44 High Channel 35 Hotline 21 47 HTTPS 24 Install Software 44 Insta
46. uction Rear view The back panel provides four PRI interfaces two LAN interfaces and one RS 232 interface located together with the power switch connector and four cooling fans O 3 i ONE O O NOTE THE LAN 2 CONNECTOR IS NOT USED GATEWAY Capacity typical scenarios 4 Mbps option Below is an overview of the number of video calls possible to connect on different bandwidths when 2xE1 or 3xT1 PRI ISDN lines are connected In addition to the video calls telephone calls can also be made through the gateway Bandwidth Non encrypted Encrypted 128 kbps 8 8 7 0 256 kbps 8 7 6 5 384 kbps 8 4 5 5 512 kbps 7 4 5 0 768 kbps 5 0 3 8 1472 kbps 1 5 Mbps 2 8 N A 1920 kbps 2 Mbps 2 0 N A 8 8 indicates 8 video calls and 8 telephone calls 6 5 indicates 6 encrypted video calls and 5 unencrypted telephone calls TIP FOR MORE DETAILS ON CAPACITY SEE APPENDIX 3 CAPACITY Installation TANDBERG Gateway Installation Precautions Never install telephone wiring during a lightning storm Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations Never touch uninstalled telephone wires or terminals unless the telephone line has been disconnected at the network interface Use caution when installing or modifying telephone lines Avoid using a telephone other than a cordless type during a
47. ult file will replace the custom file Pressing System Parameters allow you to do backup and restore the settings on the gateway Pressing Directory allow you to upload a Phone Book to the gateway The Phone Book is used for the Call Transfer function 45 Configure the Gateway TANDBERG Gateway ISDN Dial In Configuration The ISDN Dial In Configuration allows you to configure and enable the ISDN services used to access your IP endpoints Overview Mi Phone Book System Status System Configuration Gateway Configuration ISDH Dial In H 323 Services Features Files ISDN Dial In Configuration Configuration Extension Dial In IVR TCS 4 y Dial In Number jaooo Dial In Max Bandwidth 768 kbps _y Hotline Mm ISON Number aon 5 H 323 E 164 Alias 39844 Max Bandwidth 768 kbps _y Direct Inwards Dialing Enabled Vv No Significant Digits EN 9 Prefix E 164 fg e Max Bandwidth 768 kbps E Ss Configuration Extension Dial In Select between Off IVR IVR TCS 4 Off Incoming calls will not be allowed except those specified under Hotline and Direct Inwards Dialing IVR Incoming calls will be prompt with the Gateway Extension Enquire Screen and the Gateway Extension Enquire Sound exceptthose specified under Hotline and Direct Inwards Dialing IVR TCS 4 Incoming calls will be prompt with the Gateway Extension Enquire Screen and the Gateway Extension
48. under Entry Save Press Save to activate the new settings 50 TANDBERG Gateway Configure the Gateway Signal Busy on Load When the Resource Usage reaches the Busy on Load limit the gateway will try to route outgoing IP H 323 calls to other gateways This is done to maintain availability for incoming ISDN calls when using multiple gateways Value can be set from 0 to 100 Press Save to activate the new settings 51 Configure the Gateway TANDBERG Gateway Gateway Features Experience has shown that new standardized features might cause interoperability problems between legacy video conferencing products If you disable features on this page the gateway can be used as a filter to ensure interoperability with legacy products To configure the gateway features open Gateway Configuration Features as shown in the figure below 11 Overview M Phone Book gt System Status System Configuration Gateway Configuration ISDH Dial In H 323 Services Features Files Gateway Features xx X XI XI j gt Z Custom Yideo Formats Duo Stream Duo Video P C A 49 2 w Natural Video Allows video formats and capabilities such as interlaced video iCIF iSIF to be transmitted through the gateway When disabled no interlaced video capabilities will be transmitted Custom Video Formats Allows H 263 custom video formats and capabilities such as SIF 4SIF and
49. ure the gateway open System Configuration and Gateway Configuration Shown in the figure below is the System Configuration Overview M Phone Book System Status f System Configuration Gateway Configuration PRI IP H 323 Dataport SHMP Misc Upgrade System Configuration PRI Configuration To configure the PRI select System Configure PRI as shown in the figure below Overview M Phone Book System Status f System Configuration 7 Gateway Configuration PRI IP H 323 Dataport SHMP Misc Upgrade PRI Configuration Configuration _ Q oee o PRI Protocol ETSI Euro ISDN Parallel Dial Vv Sending Complete O Send Own Number Vv NSF Code Video NSF Code Telephony PRI Trunk Grouping Vv Interface Configuration PRI1 PRI2 PRI3 PRI4 Number Range Start ECT gt A i gt Number Range Stop inclusive joo Lem L7 J od PRI CRC 4 5 T1 Cable Length g Channel Hunting E Max Channels 30 3 Low Channel fa 109 High Channel My z Search High 5 lt Configure the Gateway TANDBERG Gateway PRI Protocol Select between the following PRI protocols e ETSI Euro ISDN e National ISDN e AT amp T Custom All PRI lines must use the same PRI Protocol Parallel Dial On Channels will be dialed and connected in parallel when setting up a BONDING call Off Channels will be dialed sequentially which may increase call setup time Sending
50. ve 67828685 6 idle 6 idle 7 idle 7 active 67828685 7 idle 7 idle 8 idle 8 active 67828685 8 idle 8 idle 9 idle 9 active 67828685 9 idle 9 idle 10 idle 10 active 67828685 10 idle 10 idle 11 idle 11 active 67828685 iL idle Lis idle 12 idle 12 active 67828664 12 idle 12i idle 13 idle 13 active 67828664 13 idle 13 idle 14 idle 14 active 67828664 14 idle 14 idle 15 idle 15 active 67828664 15 idle 15 idle 16 D Channel 16 D Channel 16 D Channel 16 D Channel 17 idle 17 active 67828664 17 idle 17 idle 18 idle 18 active 67828664 18 idle 18 idle 19 idle 19 active 67828614 19 idle 19 idle 20 idle 20 active 67828614 20 idle 20 idle 21 idle 21 active 067828618 21 idle idle Ed 22 idle 22 active 067828618 22 idle 22 idle g 23 idle 23 active 067828615 23 idle idle 24 idle 24 active 067828615 24 idle 24 idle A 25 idle 25 active 067828615 25 idle 25 idle 3 26 idle 26 active 067828615 26 idle 26 idle 27 idle 27 active 067828615 27 idle 27 idle p 28 idle 28 active 067126001 28 idle 28 idle a 29 active 067828618 29 active 067126001 29 idle 29 idle 2 30 active 067828615 30 active 067126000 30 idle 30 idle 2 31 active 067126000 31 active 67828674 31 idle 31 idle If a site has been disconnected the cause code can be viewed by pressing the link next to the PRI channel that was disconnected See next page for a cause code example 27 System Status TANDBERG Gateway
51. video are transmitted through the gateway e If needed the Hotline operator can use Call Transfer to transfer the call to another IP endpoint Sequence of Services To ensure best service to the incoming ISDN call the gateway will first try to match the Hotline number and then the IVR TCS 4 number before using DID if enabled If DID is disabled and no other number programmed the call will be routed to the IVR service if enabled 21 Dial from IP TANDBERG Gateway Dial from IP IP endpoints and MCUs can call out through the gateway by using one of the H 323 services defined on the gateway H 323 Services H 323 Service prefixes are used for IP endpoints to access the ISDN network Up to twenty prefixes can be defined but we recommend using one single prefix for simplicity NOTE Derautt H 323 SERVICE FOR OUTGOING VIDEO CALLS IS 0 DerauLT H 323 SERVICE FOR TELEPHONE CALLS IS 1 Example e AH 323 Service prefix for outgoing video calls is defined as 0 default e The IP endpoint dials 067121212 to dial the ISDN number 67121212 e The gateway starts to call the ISDN endpoint and the Call proceeding picture and sound are activated e When the call is connected audio and video are transmitted through the gateway TANDBERG NOTE THE BANDWIDTH USED FOR THE CALL WILL BE THE BANDWIDTH SELECTED ON THE IP ENDPOINT EN Call proceeding y Please wait FOR MORE DETAILS ON H 323 SERVICES SEE H 323
52. w Overview M Phone Book System Status f System Configuration 7 Gateway Configuration PRI IP H 323 Dataport SNMP Misc Upgrade IP Configuration E Configuration Z IP Address Assignment Static 2 IP Ethernet Speed Auto z For the settings to take effect except the IP Ethernet Speed setting the TANDBERG GW has Static IP Address fi 0 fo fo 180 to be restarted after pressing Save O Static IP Subnet Mask 255 fo fo 0 gt Static IP Gateway fi 0 0 o 1 0 Save Restart E Save estar Configuration IP Address Assignment DHCP Dynamic Host Configuration Protocol can be selected when a DHCP server is present Static IP Address Static IP Subnet Mask and Static IP Gateway are ignored because these parameters are assigned by the DHCP server Static If Static assignment is used the gateway s IP address and IP subnet mask must be specified in the IP address field IP Ethernet Speed Auto The gateway will automatically detect the speed duplex on the LAN 10Half The gateway will connect to the LAN using 10 Mbps Half Duplex 10Full The gateway will connect to the LAN using 10 Mbps Full Duplex 100Half The gateway will connect to the LAN using 100 Mbps Half Duplex 100Full The gateway will connect to the LAN using 100 Mbps Full Duplex TANDBERG Gateway Configure the Gateway Static IP Address The Static IP Address defines the network address of the gateway This address is only used in stat
53. y Configuration ISDH Dial In H 323 Services Features Files File Management NOTE PLEASE REFER TO THE Call Proceeding System Default Browse Upload LEGAL FILE Types Extension Enquire Screen System Default Browse Upload FIELD AT THE BOTTOM OF Downspeeding In Progress System Default Browse Upload THE PAGE FOR Sounds 7 m z INFORMATION ABOUT Call Proceeding Sound System Default Browse Upload Extension Enquire Sound System Default Browse Upload LEGAL FILE FORMATS System Settings System Parameters Special File Browse Upload Directory Special File Browse Upload Legal File Formats Pictures JPEG jpg Files th e not scale and non progressive coded Recommended maximum size is Sounds 16bi To view hear the currently installed files press the name of the File on the left side of the window The file will then be shown played At the bottom of the page custom file requirements are listed for each of the file types The following can be specified e Gateway Call Proceeding Picture e Gateway Extension Enquire Screen Picture e Downspeeding In Progress Picture e Gateway Call Proceeding Sound e Gateway Extension Enquire Sound e System Parameters e Directory To add a new file press Browse to find the file and then press Upload For each of the customized files a Delete button will be added in the Type column By pressing Delete the defa

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