SMS Broadcast User Manual - Business Messaging Services Manuals
Contents
1. CERO IT WOT OO CUTTS containing the recipients and their messages Please select the type of file you wish to upload from the options below list of cell numbers E list of cell numbers with unique message for each E Please read the help column to find out more about file formats Upload SE cell numbers International format one per line e g 27821234567 27832736485 27749873647 27790076657 SMS Broadcast User Manual rel 3 2 doc Page 11 of 18 SENDING A SINGLE MESSAGE TO MULTIPLE RECIPIENTS BY ATTACHING A FILE OF CELL NUMBERS 1 Create a text file of cell numbers to which you want to send the message using a text editor such as Notepad Each cell number should be in international format and on a new line in the text file as shown below CEEE ox File Edit Format Help 27825648975 27836542231 27845678894 Note that the example shows valid addresses for South African mobile numbers country code 27 Save the file as cellnumbers txt Note the name of the file MUST be cellnumbers txt It cannot be myfile txt or cellnumbers myext or even cellnumber txt or cellnumbers1 txt 2 Click on Send Messages in the SMS Broadcast Web User interface 3 Type your message into the Message box The message needs to be less than 160 characters 4 Specify the return e mail address for replies 5 Specify the date and time when you want the messages to be sent In the example the system will start2. 3 Specify the return e mail address for replies 4 Specify the date and time when you want the messages to be sent In the example the system will start broadcasting at 09 00 on 31 May 2008 and it will stop when all messages have been sent or when the time reaches 10 00 a sms Broadcast 19 May 2008 15 17 home support Bulk SMS Messaging Service logout Message Hi Sales Team don t forget the meeting at 10 00 If you can t make it reply to this message Rgds Bill HOW IT WORKS Sending Messages Two types of messages catered for one messag all recipients or one 55 characters remaining message per recipient One Messages to all user xyzcompany co za recipients Type your message in the message field provided and upload Please set the message scheduling in the fields below your text file containing the recipients Transmit One Messages per recipient Ignore the message field provided and upload your ki al 1 time 2008 05 31 09 00 Transmit period from 9 ise To 10 s SMS Broadcast User Manual rel 3 2 doc Page 10 of 18 5 Type the cell number s you want to send the message to into the ad hoc list of cell numbers box Use international format E g 27823701122 is a valid address for a South African mobile number country code 27 6 You do not need to enter your authentication code as you have been authenticated through the login process 7 Click CREATE
3. Frequently Asked Questions FAQ Contact Us SMS Broadcast User Manual rel 3 2 doc Page 4 of 18 SENDING MESSAGE USING YOUR EMAIL CLIENT You can use SMS Broadcast with your email client to 1 Senda single message to a single or multiple recipient s without attaching a file 2 Senda single message to multiple recipients by attaching a file of cell numbers 3 Send multiple recipient unique messages to multiple recipients by attaching a file containing a list of cellnumbers with their unique messages SENDING A SINGLE MESSAGE TO SINGLE OR MULTIPLE RECIPIENTS WITHOUT ATTACHING A FILE To send SMS messages via your email program without attaching a file OPTION 1 1 Type the recipient address as follows mobile number gt lt email domain where lt mobile number gt is the recipient s mobile number typed in international format e g 27821234567 email domain gt is the email domain that you were given on registration e g smsbroadcast vine co za Examples 27821234567 smsbroadcast vine co za 44771234567 smsbroadcast vine co za Note that the first example shows a valid address for a South African mobile number country code 27 while the second example shows a valid address for a UK mobile number country code 44 NB You can enter multiple recipient addresses separated by commas but you may not use the cc line of the email 2 Type your authentication code in the Subject Line of the email 3 Type your m
4. Page 15 of 18 REPORTS In order to view summary statistics and detailed message reports you must login to the SMS Broadcast User interface 1 Open an Internet browser and navigate to the Business Messaging Portal Login URL given in your registration notification email You may wish to bookmark the URL for future use Having logged in using your username and password click on SMS Broadcast and then Reporting Select the SMS Broadcast Web Submission service or the SMS Broadcast Email Submission service or and specify the date range for the report Click on Go Note that most reports can be exported to Excel for offline review SMS Broadcast User Manual rel 3 2 doc Page 16 of 18 FAQ I can t log on to the web interface for SMS Broadcast What am I doing wrong You need to check firstly that you have the correct URL and then that you are entering your Username and Password correctly Your Login URL is provided at the bottom of the SMS Broadcast provisioning email you should have received along with your Username and Password The Username and Password should be entered exactly as provided in the provisioning email The password is case sensitive Also check that you have not confused a zero with a letter O My email message was returned with an AUTHENTICATION FAILURE message What does this mean When you submit an email you need to include your authentication code in the Subject line Check that you typed
5. US FoR MORE INFORMATION Contact Cape Tovvn T 27 0 21 702 3333 F 27 0 21 702 3334 Address Grapevine Interactive SA Grapevine House Steenberg Office Park Silverwood Close Tokai 7945 Johannesburg T 27 0 11 848 8165 F 27 0 11 848 8157 Address Grapevine Interactive SA First Floor Renaissance Building Vodacom Midrand 1685 FOR SUPPORT Contact The Call Centre Phone local 021 702 3333 Phone International 27 21 702 3333 Email support vine co za SMS Broadcast User Manual rel 3 2 doc Page 18 of 18
6. eee 17 For support contact the GVI Call Centre on 021 702 3333 or support vine co za SMS Broadcast User Manual rel 3 2 doc Page 2 of 18 WELCOME Welcome to SMS Broadcast SMS Broadcast is designed to be an easy to use application that allows users to send bulk SMS messages to mobile phones via email or using the SMS Broadcast Web User interface SMS Broadcast allows for replies to messages Using SMS Broadcast you can e Send bulk SMS messages using your email client e Send bulk SMS messages using the Web based user interface e Generate reports and view your sent messages via the Web based User interface See also Getting Started Sending Messages using your Email Client Sending Messages using the Web based User interface Reports Frequently Asked Questions FAQ Contact Us SMS Broadcast User Manual rel 3 2 doc Page 3 of 18 GETTING STARTED To get started you must be registered to use SMS Broadcast You will receive via email notification that you have been registered The email contains the following information Your authentication code for use with email submission of messages The URL for the Business Messaging Portal web site Your username and password for the Business Messaging Portal providing access to the Web User Interface and reporting The email domain for email to SMS messages See also Sending Messages using your Email Client Sending Messages using the Web based User Interface Reports
7. it correctly exactly as it was contained in the notification email Note that the authentication code is case sensitive The email address from which you sent the email must also be the correct one that you registered If you attempt to send a message from some other unregistered email address the message vvill also fail SMS Broadcast is rejecting the file of cell numbers l attached or uploaded Why There are two possible reasons Either the file is in the wrong format or it has been incorrectly named The file must be a plain text file created using a plain text editor such as notepad Each cell number must be in international format with each cell number on a new line The name of the file MUST be cellnumbers txt It can t be cellnumber txt or cellnumber1 txt or myfile txt or cellnumbers myext SMS Broadcast is rejecting the file of cell numbers and unique messages I attached or uploaded Why There are two possible reasons Either the file is in the wrong format or it has been incorrectly named The file must be a plain text file created using a plain text editor such as notepad Each line of the line must contain a cell phone number in international number followed by a comma followed by the unique message to be sent to that cell phone number The name of the file MUST be multiple txt It can t be multiple txt or multiple1 txt or myfile txt or multiple myext SMS Broadcast User Manual rel 3 2 doc Page 17 of 18 CONTACT
8. 0 Reply to this message if you can t make it Regards Bill SMS Broadcast User Manual rel 3 2 doc Page 6 of 18 SENDING A SINGLE MESSAGE TO MULTIPLE RECIPIENTS BY ATTACHING A FILE OF CELL NUMBERS 1 Type the recipient address as follows sms lt email domain gt where lt email domain gt is the email domain that you were given on registration e g smsbroadcast vine co za 2 Type your authentication code in the Subject Line of the email 3 Type your message in the body of the email The message needs to be less than 160 characters in length to fit into a single SMS message 4 Attach a text file of cell numbers saved as cellnumbers txt to the email The text file of numbers should be created using a text editor such as notepad with each cell number of a new line and the cell numbers in international format See below cellnumbers txt olx File Edit Format Help 27825648975 27836542231 27845678894 Note that the example shows valid addresses for South African mobile numbers country code 27 Note the name of the file MUST be cellnumbers txt It cannot be myfile txt or cellnumbers myext or even cellnumber txt or cellnumbers1 txt 5 Leave the body of the email blank 6 Click Send See example message below EE cellnumbers txt is a text file of recipient cell numbers in international format SMS Broadcast User Manual rel 3 2 doc Page 7 of 18 W Compose COT421 inl x File Edit View O
9. Nee GRAPEVINE I N T E R A C T V E GRAPEVINE INTERACTIVE SMS Broadcast User Manual Table of Contents WELCOME M fic shen shet cca dev ode he sho n het e hot dar A S 3 GETING OTARTED reire eu T E E EE Rm 4 SENDING MESSAGE USING YOUR EMAIL CLIENT cccccececececececececececececeeecececuseceeneeeneeeneeeneeenees 5 SENDING A SINGLE MESSAGE TO SINGLE OR MULTIPLE RECIPIENTS WITHOUT ATTACHING A FILE 5 OPTION i ret 5 OPTION Pres k stet e e hq 6 SENDING A SINGLE MESSAGE TO MULTIPLE RECIPIENTS BY ATTACHING A FILE OF CELL NUMBERS 7 SENDING UNIQUE MESSAGES TO MULTIPLE RECIPIENTS BY ATTACHING A FILE CONTAINING A LIST OF CELL NUMBERS WITH THEIR UNIQUE MESSAGES cceececceceeccececeeseececeeseececeeaeeececaueceseeaeeeceenaeeesseneeeensnneeeeenas 8 SENDING MESSAGES USING THE WEB BASED USER INTERFACE e aaa aaa aaa ana nana nanen eren 10 SENDING A SINGLE MESSAGE TO SINGLE OR MULTIPLE RECIPIENTS WITHOUT ATTACHING A FILE 10 SENDING A SINGLE MESSAGE TO MULTIPLE RECIPIENTS BY ATTACHING A FILE OF CELL NUMBERS 12 SENDING UNIQUE MESSAGES TO MULTIPLE RECIPIENTS BY ATTACHING A FILE CONTAINING A LIST OF CELL NUMBERS WITH THEIR UNIQUE MESSAGES cccccccsseecceceeecceceenscceceenuseeceenaeeeceenaceecsenateeeeenateeeeeneeeeneaas 14 Lad Ree rr T 16 KROI aces acne esi mtr ee ee ecm ee se wate emi ee acne pe mem ENA tee
10. broadcasting at 09 00 on 31 May 2008 and it will stop when all messages have been sent or when the time reaches 10 00 6 Click on the list of cell numbers radio button option 7 Upload the cellnumbers txt file by clicking the browse button next to the upload file field finding the file saved as cellnumbers txt in your directory and then clicking on it 8 Click on CREATE See the example on the next page SMS Broadcast User Manual rel 3 2 doc Page 12 of 18 Send Messages Message Hi Sales Team don t forget the meeting at 10 00 If you can t make it reply to this message Rgds Bill HOW IT WORKS Sending Messages Two types of messages are catered for one message to all recipients or one 55 characters remaining message per recipient One Messages to all user xyzcompany co za recipients Type your address message in the message field provided and upload your text file containing the Please set the message scheduling in the fields below pats recipients Transmit One Messages per recipient time 2008 05 31 09 00 Transmit period from To 10 Ignore the message field provided and upload your text file with two columns Please select the type of file you wish to upload from the options below containing the recipients and their messages list of cell numbers El list of cell numbers with unique message for each EI Please read the help column to find out more about f
11. essage in the body of the email The message needs to be less than 160 characters in length to fit into a single SMS message 4 Click Send See example message below SMS Broadcast User Manual rel 3 2 doc Page 5 of 18 W Compose Sales Meeting oj x File Edit View Options Tools Help i OB Yv 0 05 D Send Contacts Spell Attach Security Save From Bill Dunster z To AJ 44772354789 smsbroadcast vine co za Subject COT421 Hello Sales Team Don t forget the meeting at 10 00 Reply to this message if you can t make it Regards Bill OPTION 2 1 Type the recipient address as follows sms lt email domain where email domain is the email domain that you were given on registration e g smsbroadcast vine co za 2 Type your authentication code in the Subject Line of the email followed by a comma and then the recipient cell phone numbers separated by commas Cell phone numbers should be in international format 3 Type your message in the body of the email The message needs to be less than 160 characters in length to fit into a single SMS message 4 Click Send See example message below IB xd File Edit View Options Tools Help uo Y 2 8 0 Send Contacts Spell Attach Security Save From Bill Dunster T I To j sms smsbroadcast vine co za m To Subject COT421 27825645889 44772354789 Hello Sales Team Don t forget the meeting at 10 0
12. ile formats i pibe ime ad hoc list of cell numbers International format one per line e g 27821234567 CREATE SMS Broadcast User Manual rel 3 2 doc Page 13 of 18 SENDING UNIQUE MESSAGES TO MULTIPLE RECIPIENTS BY ATTACHING A FILE CONTAINING A LIST OF CELL NUMBERS WITH THEIR UNIQUE MESSAGES 1 Create a text file of cell numbers with their unique messages and saved it as multiple txt The text file of numbers and messages should be created using a text editor such as Notepad Each cell number needs to be in international format and followed by a comma and the unique message to that cell number See below Mi multiple txt Notepad E inl xi File Edit Format Help 27825648975 Dear Tom thank you for your donation of R100 n 27836542231 pear Thandi thank you for your donation of R400 27845678894 Dear Susan thank you for your donation of R350 Note that the example shows valid addresses for South African mobile numbers country code 27 Save the file as multiple txt Note the name of the file MUST be multiple txt It cannot be myfile txt or multiple myext or even multiples txt or multiple1 txt Click on Send Messages in the SMS Broadcast Web User interface Specify the return e mail address for replies Specify the date and time when you want the messages to be sent In the example the system will start broadcasting at 09 00 on 31 May 2008 and it will stop when all messages have been se
13. iple txt It cannot be myfile txt or multiple myext or even multiples txt or multiple1 txt 4 Leave the body of the email blank 5 Click Send See the example message on the next page SMS Broadcast User Manual rel 3 2 doc Page 8 of 18 W Compose COT421 Bill Dunster E A sms smsbroadcast vine co za amp multiple tet coT421 SMS Broadcast User Manual rel 3 2 doc Page 9 of 18 SENDING MESSAGES USING THE WEB BASED USER INTERFACE You can use the SMS Broadcast Web based User interface to 1 Senda single message to a single or multiple recipient s without attaching a file 2 Senda single message to multiple recipients by attaching a file of cell numbers 3 Send multiple recipient unique messages to multiple recipients by attaching a file containing a list of cell numbers with their unique messages To login to the Web based user interface you must 1 Open an Internet browser and navigate to the Business Messaging Portal Login URL given in your registration notification email You may wish to bookmark the URL for future use 2 Having logged in using your username and password click on SMS Broadcast SENDING A SINGLE MESSAGE TO SINGLE OR MULTIPLE RECIPIENTS WITHOUT ATTACHING A FILE To send SMS messages via the Web based user interface without attaching a file 1 Click on Send Messages 2 Type your message into the Message box The message needs to be less than 160 characters
14. nt or when the time reaches 10 00 5 Click on the list of cell numbers with unique message for each radio button option 6 Upload the multiple txt file by clicking the browse button next to the upload file field finding the file saved as multiple txt in your directory and then clicking on it 7 Leave the message field blank 8 Click on CREATE a pm See example screen shot on the next page SMS Broadcast User Manual rel 3 2 doc Page 14 of 18 Message characters remaining addmasi user xyzcompany co za Please set the message scheduling in the fields below Transmit time Transmit period from To Please select the type of file you wish to upload from the options below list of cell numbers E iai list of cell numbers with unique message for each EI Please read the help column to find out more about file formats bt ad hoc list of cell numbers International format one per line e g 27821234567 CREATE HOW IT WORKS Sending Messages Two types of messages are catered for one message to all recipients or one message per recipient One Messages to all recipients Type your message in the message field provided and upload your text file containing the recipients One Messages per recipient Ignore the message field provided and upload your text file with two columns containing the recipients and their messages SMS Broadcast User Manual rel 3 2 doc
15. ptions Tools Help 9 6 8 2 Send Contacts Spell Attach Security Save From Bill Dunster Attachments cellnumbers txt To amp jsms Gsmsbroadcast vine co za Subject COT421 Hello Sales Team Don t forget the meeting at 10 00 If you can t make it reply to this message Regards Bill SENDING UNIQUE MESSAGES TO MULTIPLE RECIPIENTS BY ATTACHING A FILE CONTAINING A LIST OF CELL NUMBERS WITH THEIR UNIQUE MESSAGES 1 Type the recipient address To address as follows sms Q email domain gt where email domain is the email domain that you were given on registration e g smsbroadcast vine co za 2 Type your authentication code in the Subject Line of the email 3 Attach a text file of cell numbers with their unique messages and saved as multiple txt to the email The text file of numbers and messages should be created using a text editor such as Notepad Each cell number needs to be in international format and followed by a comma and the unique message to that cell number See below ii multiple txt Notepad q 1pj x File Edit Format Help 27825648975 Dear Tom thank you for your donation of R100 27836542231 Dear Thandi thank you for your donation of R400 27845678894 Dear Susan thank you for your donation of R350 Note that the example shows valid addresses for South African mobile numbers country code 27 Note the name of the file MUST be mult
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