USER Manual - PC Pitstop
Contents
1. 26 Registry i 410 Corrections IF MB Cleaned 3 Services From the screen above you can View the status of SuperShield Hi The shield A is interactive so can click and see whether am protected can also view Page 21 Dashboard Cont d Immediately to the right of Status is the Actions section From this section you can view the status of your Scheduler delete previous schedules or create new ones You can view your History of previous scans and also show all SuperShield Activity The Performance Trends icon is interactive to show Processor Speeds Disk Trends CPU Trends Memory Speeds and Network Trends Maintenance Statistics Located at the bottom of the window Maintenance statistics SHO Sort mg Al Time y gt wt 0 Viruses 0 Patched 0 Analyzed 26 Registry 410 Removed Vulnerabilities 0 Blocked Corrections MB Cleaned 0 Files _ Defi El tagged This area is also interactive as you can change the Time specified from All Time Week Month or Year This provides a quick view of issues items and malware fixed for the time specified Page 22 Dashboard Cont d Maintenance Statistics Listed e Viruses Removed PC Matic comes with a Industry Standard Black List detection and removal function PC Matic does not prevent infections That is what SuperShield does PC Matic can detect and remove malware e Vulnerable Applications Patched Mal2. Malware Recommended Average Full Scan Time 57 minutes Average Quick Scan Time 27 minutes default Unchecking this option will skip scanning your PC for malicious applications We HIGHLY recommend keeping this option checked You can scan again to change your settings or if you accidentally hide this screen you can Auto Fix Y reactivate it from the Options Page which is This option will skip the scan results screen and jump directly into fixing any accessible from the My PCs screen issues found by PC Matic Recommended for veteran users C Remember these settings for future scans e Continue O Do not show this option screen again This allows for a quick choice of major items and also you can choose to not see this Options screen again Simply click Continue to start the scan Page 10 PC Matic also allows you to choose all of your scan options Select the Options button before selecting the Scan Button and see all the Options available in PC Matic Select the ones you want to use PC Matic MY PCS 2 out of 25 PCs Licensed O Master Scheduler e Master Reports Jamndwoso eut SHO Windows 8 WA Maintenance statistics 2PCs Sort by Al pe lt gt 0 Viruses 4 Patched En 0 Analyzed 82 Registry Ti 3260 Removed Vulnerabilities 0 Blocked Corrections MB Cleaned 0 Drivers 62 Files Defragged 2 Startups Disabled Page 11 Note the OPTIONS list to the
3. hot OPTIONS Restore Settings Manage SuperShield SuperShield scans accessed programs and files in real time for potentially unsafe operations We recommend that you install and enable this Add On Technical Support SuperShield is not installed Scheduler Scan Options Manage Whitelists User Input Language SuperShield Page 34 Manage SuperShield Cont d To see if SuperShield is working you can right click on the green shield icon in the lower right corner of the Windows System Tray by the time display and verify that there is a check mark next to one of the protection levels Industry Standard blacklist only or SuperShield Protection enables SuperShield 12 06 PM 12 24 2014 es Vm Do not use more than one realtime antivirus solution Once you have installed SuperShield you will see a Shield in your Windows system tray When updating definitions the shield will change colors from Red then orange and finally to green Page 35 Manage SuperShield Cont d Click the Green Shield and hover your mouse to see the default and additional protection options You can Pause SuperShield for minutes an hour until a reboot or until further notice Off Until Reboot Pause for 10 Minutes Pause for 1 Hour Industry Standard blacklist only Super Shield Protection Block Notification Method Vulnerability Protection About Super Shield Monitor File Access Protec
4. Table of Contents Getting Started Wh hatis PO EE 4 System E PP E 4 Launching PC Malle EE 5 How to Purchase a PC Matic Gubecrtptton eee c eee e eee eee e eens ee ee nennen nennen nenn 6 Additional MIS Al AAPP Pe AA 6 PROC EE Us Li OM EE 6 Gen 7 e E 8 EE 9 PIE Scan OPIO EE 10 SCAN NOW nee aa aan 13 Ren EE 14 After The Sean ee 15 A ee ee re 17 5 00 91 AAA E ES aE aE E aE Ee NA AAA i E na Eaa 18 A ee A ee ee een 19 Dashboard Deal ee an ee ee ee eee ee een eee ere 20 Previous ResuliS sanken une 25 eil e E 26 Master Sence 29 Uno PC Matic Changes isis ee 31 Table of Contents Cont d EL EE 32 SuperShield Re ee E 33 Manage Supershield Protection ET 34 Frequently Asked Ouesttons ek 39 Page 3 What is PC Matic Internet connection is required to run PC Matic PC Matic combines all of our technology in a Single Program This included our Premier on line diagnostics OverDrive DriverAlert DiskMD Optimize and our award winning SuperShield Realtime Antivirus protection PC Matic is more than a combination of programs It is the leading edge of Software as a Service Our unparalleled functionality now includes A Scheduler allowing you to schedule Scan times and Fixes when it s convenient for you You can schedule one or all of your computers at once Schedule and view results individually or as a group PC Matic is fluid New functions are added on the fly without wasting your time Each time you open PC Mati
5. ADVICE SUMMARY Wi WORLD RANK Top 34 KI 1 Fixes No Advice Items e aa ff SS E CEA My PCs Shop Scheduler Protected Support Reports Page 25 Scheduling How to set PC Matic to run automatically 1 Check that you are Logged In to PC Matic 2 Be sure to run an initial manual scan 3 From the Dashboard select Next Test or Master Scheduler 2 out of 25 PCs Licensed paid e Windows 8 Last Test 4 days ago Next Test None Scheduled Jayndiwios si Click Next Test to product the screen below From here you can Schedule New Events 3 4 SCHEDULED TASKS PC Matic Scheduler Intel Core i7 3330 Mhz MSI Windows 8 Professional x64 No scans are scheduled Schedule New Event Page 26 Scheduling New Events Click the Schedule New Event button to bring up the screen below and enter your preferences Ki SCHEDULED TASKS PC Matic Scheduler Schedule Information A Frequency One Time y Start Date Today 12 08 y Time of Day 12 00 AM v SS Ch scan Defrag Disk Malware getraff Partian default y B ss Quick default py Malware Clean Viruses and pests default y Foc On Malware Scan o Update on 8 Benchmarks S Drivers Vo Update Vulnerable on Ki Apps v D 1 Frequency 2 Time of Day 3 Disk Optimization 4 Malware Pests Virus 5 Benchmarks On or OFF 6 Update Vulnerable Apps On or OFF 7 Start Date 8 Drives to be scanned
6. an updated report STABILITY Y Drivers were up to date no action taken w 0 registry fixes applied There is also the option of setting up weekly scans which will be covered later in this manual Page 19 PC Matic Dashboard Detail The dashboard will reveal detailed information regarding the performance of your PC in each category Open PC Matic choose the computer you want to view Note the Dashboard is telling me the computer has not been scanned recently PC Matic MY PCS 2 out of 25 PCs Licensed Master Scheduler e Master Reports Ja ndwoo eut This Computer has not been cleaned in at least two weeks Computer Name SHO Make ASUSTeK COMPUTER INC Model X75VD Windows Version Windows 8 Enterprise x64 Serial DINOCX56928305F Machine GUID 8621d8be 6d1d 4c97 9ba1 fa354fb390af Processor Intel Core i5 3230M 2600 MHz Alerts 1 ESSEN 0 Viruses 91 Registry j 5944 Removed Corrections MB Cleaned 62 Fies WU e 2 Defragged i Now click and be taken to the screen below Page 20 Dashboard Cont d All information and interactivity on this screen is specific to the selected computer PC Matic Last Test 10 20 2014 EE Next Test None Scheduled Maintenance stattstics SHO zou pe Al Time v lt gt 0 Viruses 0 Patched 0 Analyzed Removed Vulnerabilities 0 Blocked 2 Scheduled 2 Startups 0 Drivers
7. left This is an interactive list Be sure to select each item to see the available options By default Scan Options are open and listed OPTIONS Scan Options Change these options to change the way the scan and clean behave Restore Settings Technical Support Auto Fix Auto Reboot Scheduler Skip Pre Scan Options Rated Bandwidth Drives to Scan Scan Options P Type of Disk Optimization Quick Full Malware Scan Manage Whitelists Selective Malware Folder Type of Malware Clean User Input Fix Malware Update Vulnerable Apps Scan Benchmarks Language Update Drivers K Ontimize Svstem Restore Points SuperShield Save Access SuperShield by selecting the SuperShield tab to the left Here you can elect to install disable or uninstall SuperShield Realtime protection Page 12 All scan options can be turned On or Off Some allow for selection of Quick Partial and you can select each drive to be scanned in the case of multiple drives Rn OPTIONS Scan Options Change these options to change the way the scan and clean behave Restore Settings Technical Support Auto EICH Off Auto Reboot Off Scheduler Skip Pre Scan Options Off Rated Bandwidth Unknown Drives to Scan CH c Defrag Scan Options Type of Disk Optimization Partial Quick Full Malware Scan Quick Manage Whitelists Selective Malware Folder Type of Malware Clean Viruses and pests User Input Fix Malware Upd
8. updates are required to repair vulnerabilities and meet new demands PC Matic chooses drivers according to what is best for your computer and updates them automatically PC Matic does not update drivers if they provide no clear benefit Previous Results Results from your most recent scan are always available from the dashboard Simply click the item in Last Test MY PCS 2 out of 25 PCs Licensed SHO Windows 8 Last Test Today lt a Next Test None Scheduled Jamnduoo siyl Page 24 Previous Results Cont d Each item remains interactive by clicking You can view the previous Fixes and the suggested Advice Items Advice Items are items that are suggestions only They are only suggestions and are for you to execute not PC Matic PC Matic SCAN SUMMARY PERFORMANCE Date Junk Files Test Drivers Test u Start Internet Test E est Finish Startup Applications Test De Installed Software Report Malware Scan Type Quick Scan Registry Test E Scheduled Tasks TE Scan Type Scheduled Memory Utilization Test Em System Specs Report E Tune Up Performed 2 22 02 PM Largest Files Report ES E DISK Now supports 55D SECURITY Free Space Test mem REPORTS High Secunty Threat Test Most Fragmented Files EA Disk Composition Report E Low Security Threat Test E Frag Analysis Test TH Advice Vulnerability Analysis E SSD Optimization D El Processes Report E Browser Add ons ES s ip USER RATINGS FIXES
9. 9 Malware Full Quick 10 Update Drivers On Off 11 Email Results Check Box Email address Page 27 Please note the slider to the right for additional selections 12 Nowclick SAVE and then click the X to close the window Delete Previously Scheduled Events e Click the small box to the left to select a previous schedule and then click delete Ki SCHEDULED TASKS PC Matic Scheduler O Frequency Start Date Info Delete Y One Time Monday December 8 2014 12 00 00 AM e OO d Delete Selected Events Schedule New Event Page 28 Master Scheduler The Master Scheduler is available for users with more than one computer The Master Scheduler allows you to schedule scans for all the computers on your license The Master Scheduler uses the same settings for all of the computers They will all be scheduled for the same time and frequency PC Matic MY PCS 2 out of 25 PCs Licensed Master Scheduler Master Reports Last Test Yesterday Next Test None Scheduled JayNdwoy s yL Windows 8 EZRA OA UD ease Au Time y 92 Registry Ip 7480 Corrections MB Cleaned lt gt 0 Viruses 6 Patched Ed 0 Analyzed Removed Vulnerabilities 0 Blocked N 2 Startups Disabled 62 Files Defragged 5 Services 0 Drivers Updated 6 Scheduled Tasks Disabled Page 29 Click Master Scheduler as shown above and be taken to th
10. Accessories p Windows Ease of Access 4 Back Search programs and files Figure 1 PC Matic installs to your program list and you can elect to install a desktop short Page 5 Where to Purchase PC Matic Go to www pcmatic com and click BUY NOW For the FREE SCAN Go to FREE DOWNLOAD and click on the PC Matic Follow the prompts Click FIX All and you will be directed to the purchase page If you already have the free scan version of PC Matic installed click on the shopping cart button at the bottom center of the PC Matic home screen which will prompt a new browser window to open You will then be taken to the purchase page where you can complete your purchase details Next click on Submit your order Purchasing a PC Matic subscription allows you to implement the fixes suggested by the PC Matic scan prior to purchasing a PC Matic subscription you will be able to scan and monitor your system However you will not be able to automatically implement any fixes or tweaks as suggested by the PC Matic scan Registering PC Matic PC Matic is already registered at the time of purchase Do not use the license key Do not attempt to register again Additional Installations You may install PC Matic to as many as 5 computers or as few as one computer Unlimited scans and cleans Out dated computers may be removed Simply go to the additional computer download install and then LOG IN to PC Matic with
11. Afee Comodo Emsisoft Learn more Learn more Learn more Learn more Ad Aware Quick Heal d Charity PPE Antivirus Sul t children in need Ad Cha Dr Web Learn mi Learn more Learn more Sec 8 D ecurity 3 PC Pitstop Essentials BullGuard Microsoft Security Essentials Learn more UnThreat Learn more PC Pitstop Learn more BullGuard Learn more Page 32 SuperShield Protection PC Pitstop PC Matic Supershield is a Microsoft Approved Security Software solution PC Matic with SuperShield is a complete realtime prevention detection and removal solution like no other Verification is available HERE Am I Protected YES Steps 1 immediately clean your PC with PC Matic er q Master Reports e Options Scan PC Matic Black List Protection is installed the minute you install PC Matic Simply install and Scan with PC Matic to detect crippling malware that is on your computer Using the FIX ALL will remove these threats Page 33 Manage SuperShield Steps 2 Prevent Future Infections SuperShield Realtime Protection active is offered the very first time you scan with PC Matic You will be prompted to install SuperShield and UNINSTALL ALL previously installed realtime antivirus products To install Supershield open PC Matic and click on the Options gear icon then click on the SuperShield tab now click the red Install button for SuperShield Allow five minutes or longer for the new definitions to download
12. E a T RTA nna sanan n na nn ms a e w gt e e My PCs Shop Scheduler Protected Support Reports From here you can review your previous SuperShield activity and even export the information to an Excel Spread sheet for further evaluation and sharing Page 38 Frequently Asked Questions What files does PC Matic delete Windows often forgets to clean up many files that are no longer needed by the system The space taken up by these files can clog your disk and cause slower disk access These files are in three major categories Recycle Bin Files are not actually removed from the drive when you delete them with Explorer Instead the files are moved to the Recycle Bin where you can retrieve them if you later decide that you should not have deleted them PC Matic empties your Recycle Bin to reclaim this disk space Internet Cache Internet Explorer creates temporary files that are not needed after you finished surfing These files can take up large amounts of space and should be removed periodically Although you can clear the cache in Internet Explorer PC Matic uses a more thorough method that deletes files left behind by your browser Temporary Files Windows and applications create various temporary files that are not needed after the application exits or Windows is shut down In many cases however the applications do not always clean up after themselves How many installations do have You are allowed to install the pro
13. another source Page 31 PC Matic Protection PC Matic provides On Demand and Active Malware Protection The first layer On Demand Protection is a black list of known viruses trojans and malware PC Matic searches using an Industry Standard Black List of previously discovered malware It then removes these threats from your system with each scan and FIX ALL This is similar to all other antivirus products SuperShield is an additional layer of protection offered by no other antivirus solution SuperShield uses active malware protection to block infections before they enter your system In addition SuperShield uses our very own White List of KNOWN GOOD files This list is compiled from millions of files that have been categorized by our Security Team as presenting NO THREAT Our very own security experts weigh measure and research this list extensively The result is a list of known clean files This extra layer of protection blocks all files that are not on our list By blocking unknown files and known bad files SuperShield provides protection offered by NO OTHER antivirus or Security Software Provider BB Windows Security amp utilities kaspersky Lab Learn more Learn more 8 GDATA e Caen PANDA Bitdefender SEH FREE ANTIVIRUS Bitdefende Avast Free Antivirus Panda Security G Data Learn more Learn more Learn more Learn more A COMODO Tencent Bi U McAfee EE EMSISOFT encent PC Manager Mc
14. ased and first scan you are redirected to the Purchase Page then LOG OUT and LOG IN with your email and password PC Matic Comprehensive Keep all your PCs safe from Optimize your PC for the online threats with fastest online experience SuperShield possible With just one click PC Matic analyzes and diagnoses every Powerful aspect of your PC s performance stability speed and security Then PC Matic calculates how your PC stacks up against the rest Schedule maintenance and Manage 1 100 computers Best of all its a free scan receive reports in your email Ideal for homes and small businesses ama E Sa Login Support Figure 4a Figure 4 Page 8 Create a New Account bam E CREATE A PC PITSTOP ACCOUNT Your PC Pitstop login is an all access pass to both paid products and free services on our site it lets you view test results on all your PCs If you don t have an account yet you can create one now or you can just run the free scan and create an account later Register License Key Please include dashes Example MCXXX XXXXXX First Name Last Name Email Confirm Email Password Y Confirm Password Gender Birth Year unspecified IE unspecified Vi Did you learn about us from a TV or Radio ad Choose One aM Y Please send me the PC Pitstop Newsletter and other security and performance information related to my PCs Create Account Figure 5 No account is needed o
15. ate Vulnerable Apps Scan Benchmarks Language Update Drivers SuperShield Before starting your first scan take the time to familiarize yourself with these options You are in control of your Scans and the improvements made by PC Matic Save Make your selections the click EN and then close the windows by clicking Scan NOW CLICK en SCAN Page 13 PC Matic Legend PC Matic is interactive and color coded for your convenience Mouse over and click all information to see more details This is available after the scan and also after the FIX ALL providing excellent Detail and Overview information Dashboard Icon Legend mm Alltests inthis series of tests passed wm Atleast 1 test in this series of tests failed Bu This item contains information gathered from your scan This item contains advice about information gathered from your scan Detail Icon Legend Thisitem has passed gt This item has passed and has sub data under it Click to expand Y This item has passed and is expanded to show its sub data Click to collapse O Thisitem has failed This item has failed and has sub data under it Click to expand W This item has failed and is expanded to show its sub data Click to collapse e We recommend that you follow the advice listed gt This item is advice and has sub data under it Click to expand This item is advice and is expanded to show its sub data Click to collap
16. ation New Pa Processes Report ISCH WORLD RANK USER RATINGS FIXES ADVICE SUMMARY Top 129 H WW WI 1 Fixes 2 Advice Items o Y Scheduler Not Protected Page 17 Clean Options After selecting FIX ALL you are given the options of removing items from the list that you don t want to change Add or remove the checkmark from the box Notice there is a Scroll Bar to the right to view all of the CLEAN OPTIONS CLEAN OPTIONS Defrag Disks Recommended Average Time 13 minutes Skipping disk defragmentation will speed up your fix time but will leave your PC sluggish and unoptimized We recommend that you leave this item checked for best performance results Update Drivers Recommended Average Time 64 seconds Driver enable your PC hardware to comminucate efficiently with your Operating System For best performance we recommend keeping this item checked Fix Malware Recommended Average Time 10 seconds Leaving malware on your system compromises your security and privacy Malware can track your internet and PC usage without your knowledge and steal system resources We recommend leaving this item checked Optimize System Restore Points Recommended Average Time 12 seconds Dafa Afen sen enen Contam Mantaen natinan una mennnnhin amnaunta af _ Remember these settings for future scans Do not show this option screen again Now that you ve run your scan you have the option to fix everything or s
17. c it is up to date and ready to go It is the same as going to an updated webpage It s just there and ready for you PC Matic is evolving and always improving to provide the best service available PC Matic System Requirements e Windows XP Vista Windows7 Windows8 Windows8 1 e Internet Connection Required e Operating System Windows XP Windows Vista Windows 7 Windows 8 and Windows 8 1 e Processor 1 Gig or greater Must be x86 architecture e Video Super VGA 800x600 resolution or larger e Memory 64 MB or greater e Video Super VGA 800x600 resolution or larger Page 4 Launching PC Matic PC Matic is the complete computer maintenance and tweaking program PC Matic is the only program that comes with SuperShield realtime antivirus SuperShield is a Microsoft Approved Security and Anti Virus Solution After installation PC Matic launches automatically If you do not install immediately after your purchase you can download the product from PC Matic com If the program does not launch automatically open PC Matic and click LOG OUT then click LOG IN and enter the email address used at the time of purchase and the password that you assigned Program Locations Start Menu A Nuance m PC Pitstop Administrative Tools Lo PC Matic PC Matic Online Documentation Help and Support W PC Matic 13 Uninstall PC Matic Run A ReSound B Revo Uninstaller WW Samsung WW Snaglt 8 p Startup Li VideoLAN A Windows
18. e screen below The text at the top of the screen notes that you are scheduling a scan for all the computers on your license The Master Scheduler creates a single maintenance schedule for every computer under this account All computers will be automatically scheduled for maintenance under the Master Schedule even if new computers are added at a later date gt ki ww SCHEDULED TASKS PC Matic Scheduler The Master Scheduler creates a single maintenance schedule for every computer P under this account All computers will be automatically scheduled for maintenance under the Master Schedule even if new computers are added at a later date No scans are scheduled Schedule New Event Now again click Schedule New Event and set the time frequency and option to receive an E mail notification Click Save and close the Screen Page 30 Undo Changes made by PC Matic You can always undo the changes made by PC Matic The utilities in PC Matic can be completely reversed The hard disk clean up permanently removes unnecessary files and cannot be undone The very first action PC Matic does before making any registry setting changes is to make a backup of these settings When you run PC Matic it will give you the option to restore the registry settings back to any point before the application If this fails to correct your issue then we suggest you use Windows System Restore to restore Windows from issues that stem from
19. e try our PC Matic User Guide e USER GUIDE Have a question for our customer support team GET SUPPORT NOW Page 41 Is my E mail protected Yes SuperShield blocks all known bad or unknown files from executing regardless of their attempted point of entry If the malware cannot execute then the infection is blocked How often does PC Matic Update PC Matic resides in the cloud and is up to date each time you open the program The changes are made here at our location and your program is always up to date How does SuperShield Update Virus definitions are updated daily or each time you open PC Matic The updates are automatic Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 49 Page 50 Page 51 Page 52 Page 53 Page 54 Page 55 Page 56 Page 57 Page 58 Page 59 Page 60 Page 61 Page 62 Page 63 Page 64 Page 65 Page 66 Page 67 Page 68 Page 69 Page 70 Page 71 Page 72 Page 73 Page 74 Page 75 Page 76 Page 77 Page 78 Page 79 Page 80 Page 81 Page 82 Page 83 Page 84 Page 85
20. each one for additional information 5 FIX THESE ISSUES NOW Test Area Scan Result Recommendation Vulnerability Chrom Vulnerable Update App m 5 Fixes 2 Advice Items Vulnerability Mozilla Firefox 32 0 3 x86 Vulnerable Update App en US O Automatic Fixes Junk Files Temporary Files 57 25 MB 50 MB Advice Items Junk Files Recycle Bin 97 15 MB 50 MB PC Matic SSD Tweaks AHCI Mode Disabled Enabled 21 558 Internet IE Password Security Enabled Disabled Internet Firefox Password Security Enabled Disabled Saving your passwords in your computer is an obvious security hole when your PC is unattended This is strictly an information screen Click the X to close the screen and return to the FIX ALL page Page 16 Fix All You are now ready to click FIX ALL PC Matic SCAN SUMMARY o PERFORMANCE OTHER Date 2014 12 09 Junk Files Test E Drivers Test En e Start 11 57 40 AM Internet Test E Services Test un Finish 12 00 11 PM Startup Applications Test ES Installed Software Report a Malware Scan Type Quick Scan Registry Test Scheduled Tasks En Scan Type Manual Memory Utilization Test System Specs Report E Largest Files Report SECURITY DISK Now supports 55D REPORTS High Security Threat Test ies Free Space Test Low Security Threat Test Most Fragmented Files ES Disk Composition Report ES Vulnerability Analysis Frag Analysis Test ca Advice zz Browser Add ons P SSD Optimiz
21. grams 5 times or to as many as 5 computers All computers will use the same email and password that you assigned at the time of your purchase In the event of outdated installations you can remove these from your list How do install to additional computers To reinstall PC Matic or install the program on an additional computer download and install the program from our customer service page by clicking the link below 1 http www pcpitstop com store service asp 2 Click the dot in front of Download the latest product version 3 Click Next then select PC Matic and click download Page 39 Once the program is installed launch the application and login to run the scan For PC Matic you only need to login with the same email address and password used for the original installation Do not click on Register or Ed DO NOT use the license key How do remove old installations To the right of the computer name on the first screen of PC Matic is an option to remove any computer that has not been optimized within the last 60 days Computers that have been on the license more than 90 days can be removed without having to wait 60 days from the last scan and clean Just click on the X How do recover my password Use this link to recover your password http www pcpitstop com pcpitstop email_my_password asp Or you can click on Forgot password from the PC Matic login screen If you do not receive the password email in
22. just a few minutes be sure to check your junk mail folders both on the local email client and also at the online email program What forms of payment do you accept We currently accept Visa MasterCard Discover American Express PayPal and eCheck from PayPal We also accept rechargeable credit cards Rechargeable cards can be purchased by you locally All orders must be placed over the Internet as we do not accept phone orders Can you call me PC Matic does not solicit by phone and we do not offer phone support PC Matic is designed to correct your computing issues automatically Our Customer Service desk is available 24 7 to answer questions regarding the use of PC Matic or any of our software programs Simply open PC Matic and click on Support Follow the prompts to provide information and receive accurate concise instructions Page 40 Here you will also see options to view the USER GUIDE PC Matic MY PCS 2 out of 25 PCs Licensed Master Scheduler e Master Reports e Jayndwoo s yL SHO Windows 8 Maintenance eae zen DE as 0 Viruses 6 Patched 384 Analyzed 82 Registry Ty 7537 Removed Vulnerabilities 0 Blocked Corrections U MY te ceanea 6 Scheduled and HELP FORUMS PC PITSTOP COMMUNITY X Welcome to the PC Pitstop Community Connect with others to share thoughts and ask questions about the top software and hardware related topics If you are having trouble pleas
23. kip particular fixes Unchecking any option on the left will skip the corresponding fix regardless of results found in that test You can always scan again and fix the items you skip this time or save your fix options for future scans If you accidentally hide this screen you can reactivate it from the Options Page which is accessible from the My PCs screen We recommend re running your scan after your fix to ensure all issues have been resolved to your satisfaction A You may also select to not see this screen in the future and to remember these settings for future scans Page 18 Fix Summary Upon completion of the PC Matic Fix All you will receive a summary of the changes made by PC Matic m CONGRATULATIONS FOR RUNNING PC MATIC Computer Name SHO Fix Started 2014 12 04 09 53 28 Fix Ended 2014 12 04 09 53 32 PERFORMANCE Y 39 MB s of junk contained in 161 different files was removed Y Internet settings were up to date no action taken No Performance tweaks required no action taken Y No craplets identified no action taken Y No unoptimized services identified no action taken We recommend automatically No unwanted scheduled tasks identified no action taken scanning and cleaning every week SECURITY Set up weekly scan Y No malware identified no action taken Vulnerability clean was skipped via user preference PC Matic Please reboot for the updates to take effect After reboot rescan for
24. r possible for the free scan Purchasing online from the PC Pitstop Home Page or the PC Matic Home Page automatically creates and registers your account No additional registration is needed or possible If you have purchased from another Vendor or Retail location CREATE ACCOUNT now Enter your License key Name email and password Enter your Gender Date of Birth and tell us how you learned of PC Matic Click Figure 6 Page 9 Pre Scan Options PC Matic allows you to choose your scan options from 2 screens ar e Master Reports Click the Scan button and immediately see the limited options below SCAN OPTIONS Disks Recommended Y Welcome to PC Matic the most Average Time 40 seconds sophisticated and easy to use PC es j 8 performance utility on the market We at PC Unchecking disks will skip scannin r hard drive for fragmentation and a k large sca te nn mere geng checked Pitstop are looking forward to keeping your PC fast and secure Before we get started we d Benchmarks Recommended DI like to explain a few recently added program Average Time 57 seconds options Unchecking benchmarks will skip the tests that compare your PC to recently You can now set your scan and Auto Fix scanned PCs We recommend leaving this option checked options before each scan Unchecking any option to the left will skip the corresponding part of the scan and skipped tests in the dashboard will be designated by a gray rectangle
25. se Page 14 After the Scan After the scan and before Clicking FIX ALL you will see the scan results Color coded rectangles are provided for each item They are interactive Click to receive information and suggestions for each item PC Matic SCAN SUMMARY 19 PERFORMANCE OTHER Date 2014 12 03 Junk Files Test Ei Drivers Test E Start 9 28 39 AM Internet Test Services Test E Finish 9 31 29 AM Startup Applications Test Installed Software Report Eq Malware Scan Type Quick Scan Registry Test Scheduled Tasks Scan Type Manual Memory Utilization Test System Specs Report E I I Largest Files Report SECURITY DISK Nowsupports 55D REPORTS High Security Threat Test Free Space Test Si Low Security Threat Test Most Fragmented Files Ea Disk Composition Report En Vulnerability Analysis IT Frag Analysis Test EN Advice Browser Add ons SSD Optimization NEW Processes Report WORLD RANK USER RATINGS FIXES ADVICE SUMMARY Top 139 p WWW 1 5 Fixes 2 Advice Items E r e w 4 i e e De gt Shop Scheduler NotProtected Support Reports Note the FIXES ADVICE SUMMARY category Click and see the suggested fixes and also any advice items that are a matter of your choice The advice items are only suggestion and are left for you to complete Eixes will be shown in Red and Advice in Yellow Page 15 Additional Advice The advice items listed are interactive Hover your mouse over
26. the email and password provided at the time of purchase PC Matic Home Screen Open PC Matic to view the Overview screen Figure 3 is the opening screen Page 6 PC Matic Home Screen Open PC Matic to view the Overview screen Figure 3 is the opening screen MY PCS 2 out of 25 PCs Licensed Master Scheduler e Master Reports Last Test 10 30 2014 PA Next Test None Scheduled Options Jainduwoo sy SHO Windows 8 LAA OA AS TA Al Time 3 0 Viruses 4 Patched 0 Analyzed 82 Registry j i 3260 Removed Vulnerabilities 0 Blocked Corrections MB Cleaned pe E 62 Files 4 Services 4 Scheduled 2 Startups Defragged y Stopped Tasks Disabled N y Disabled Figure3 0 Drivers Updated From this screen you will be able to do the following e Login Out Top Right e Access User Guide Support top right e Receive Support or Help e Shop e Schedule Automatic Scans and Cleans e View all computers on your license e Check SuperShield Status Installed Not Installed e Select Scan Options e View last scan results of this computer e Note time of next scheduled scan e View Alerts Hover Mouse e Edit User Information Top middle Edit Page 7 Log In Don t see the Home Screen If you are logged out click LOG IN and enter the E Mail and password that you provided at time of purchase DO NOT ENTER THE LICENSE KEY Redirect to Purchase Page If you have purch
27. tion Level Security Report Vulnerable Software Updates White and Black lists Launch PC Matic You can change to Industry Standard protection but be aware that this gives you no more protection than is offered by competing products We do not suggest using Industry Standard black list only Page 36 Manage SuperShield Cont d You may also open PC Matic and access the Green SuperShield in the center of your PC Matic Window PC Matic MY PCS 2 out of 25 PCs Licensed SHO de Jaindwos siyl A TA E Al pe lt gt 0 Viruses 6 Patched Ce 351 Analyzed 92 Registry 1 j 7537 Removed Vulnerabilities 0 Blocked Corrections MB Cleaned 62 Files 5 Services 0 Drivers Defragged e Stopped Updated 6 Scheduled 2 Startups Page 37 Manage SuperShield Cont d Click the green shield to see the information below PC Matic Seelam SUPERSHIELD ACTIVITY MEM lt Process Name Vendor Product Name Date A Time LG dilhost exe Microsoft Corporation Microsoft Windows Operating 2014 12 18 3 23 00 PM FR Q dilhost exe Microsoft Corporation Microsoft Windows Operating 2014 12 18 3 23 00 PM Q dilhost exe Microsoft Corporation Microsoft Windows Operating 2014 12 18 3 22 00 PM LG mspaint exe Microsoft Corporation Microsoft Windows Operating 2014 12 18 3 22 00 PM LG dilhost exe Microsoft Corporation Microsoft Windows Operating 2014 12 18 3 22 00 PM v a Rees uv E
28. ware can enter your system through vulnerable applications PC Matic will detect the applications that need to be updated to assure the safety of your system e SuperShield Blocked Files When SuperShield is installed it works from our very own award winning White List an Industry Standard Black List to provide unmatched protection e Registry Corrections PC Matic makes a limited number or registry corrections to reduce risk and keep your system stable PC Matic is not a deep registry cleaner and we do not suggest using one e Recycle Bin The Recycle Bin is not an extra storage area PC Matic will empty the recycle bin of unwanted files e Defragged Files Files located on a spinning disc drive become fragmented This slows your computer as it searches for hard to find data PC Matic will defragment and the Optimize the location of information and files on the disc PC Matic identifies does not defrag SSD drives e Services Stopped Services run in the background or on Demand Too many services starting with Windows can significantly slow your boot times PC Matic will stop those unnecessary services Page 23 Dashboard Cont d e Scheduled Tasks A report of scheduled tasks e Startup Items Start Up Programs are queued each time you boot your system Removing programs from startup may improve performance and reduce memory usage e Driver Updates Drivers keep your various hardware items running properly Occasionally
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