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Netviewer Meet user manual

1. Screenshot mode A E Reset Whiteboard i Save Session participants can draw Netviewer Meet 74 Functions for moderators and participants netviewer oy CITRIX All session participants can now use the drawing tools If you would like to prevent the other session participants from drawing on your screen remove the check from next to Session participants may draw e Click on off to deactivate the Whiteboard Activating Live mode 1 Make sure that you are in Show mode 2 Inthe Whiteboardtray select Live mode 3 Activate the Whiteboard with on Whiteboard Screenshot mode Live mode Ee Reset Whiteboard The session participants in Watch mode can now use the drawing tools In Show mode you can delete the drawings by clicking on the button Reset drawing space e Click on off to deactivate the Whiteboard Drawing tools and functions amp Generates a laser pointer while mouse button is depressed PY Produces a thin line when you drag your mouse with the mouse button depressed if Produces a medium thick line when you drag your mouse with the mouse button depressed fai Produces a thick line when you drag your mouse with the mouse button depressed Draws a rectangle when you drag your mouse with the mouse button depressed Draws a circle oval when you drag your mouse with the mouse button depressed ii O O Hold the mouse button depresse
2. c cece cece eee eee e ee eeaeeeeeeaeeeeeanees 58 pe 0 1S 0 So ene ne eee ee ee ee ee eee ee nee eee 59 Netviewer shortcuts c cece cece e ence ence enna ee eneeeenaeeenaeeeeaeeeeaeeeeanes 60 View in the Netviewer WiINdOW ccceece cece ee enceeeseeeeeeeeeseeeesanees 61 Other functions in the Control DAMN isc sc eect eden ic cdewnsic ance dcceceseccetecsarene 65 Transferring files through the Control panel ccc cece cece ee eeeees 65 VolP ChaMSiiSSIOM rice ocnececacanne enue omsccnsecesceet peoemedoucesatasanesmonoucienancaus 66 Video RGIS SIOM sega iejandeeceteaseemgeicec cel bs eens EEE N 69 The Multimedia settings Gidl0g cece ccce cece eee eee ee eeneeeeeeeeeees 73 WTAE e e a sare seats caret ie cesta attest ears erst eerste ce A E E 74 Session feedback with emoticons cc ccc cece cece ee ee ee eeeeeenaeeeeaseeeas 76 RTE geese one se EE A E AEAEE E E 76 Telephone conference cc cece cece cece eee eee ee ee enna eee eenaeeeeeeaeeeeeeeeeees 78 XIE SOS EE AE E E E E So Functions for Netviewer AGmiInistrators 2 cee cece eee seen eeeeeeeees 2 Registering in the MyNetviewer customer portal ccceeeeeeeees 82 Netviewer user administration cece cece cece e cece enna e ee eeeeeeeeeseeeeees 82 Contracts licenses users roles and profiles ccc eee cece e eee ees 82 User adrminmistr at ON cenena er ee ee ee 83 Setting up Netviewer u
3. cccee eee e ee eee eee eeeeeeees 37 PS SIONS NS aerei E EE O 38 PG OG CONN aerate sea dese AEE EENEN NEERU pE 39 Netviewer NetPlayer cis cet cence cteancccnncenmecrniewedaduaeenessntesnactendeteseecuates 41 Survey Mang COR ssssssr iioii EEE NREN E soe 43 TOE SUI CN MON ee E E EEE E 43 Netviewer Meet netviewer oy CITRIX Question types space tee cde ncoaseanddancescedostacnddancneoe nan daseucacaencaaaesaeneate 44 Pa ROCSUNE aa A 45 Suey OLOT aora AE N cence eee eee 45 SKONE TOSO i E EA 49 Sessions in Event AIO Gace dareeeteencsedossunstnescacsdacieacecateeeeeesta 51 Functions for participants siieicwccnvindcnendewcwvandeccetiadeneaviwsocumsuemenwene 52 A E are E E eee 52 Co moderating the Session accceccscacsnecacneeenaet anepebeeanea nee ememensesadaess 52 Request speech MME sesvoduscesccceecececeet nese cetsenseeetecneudaueesescesgsaencosecs 53 Functions for moderators and participants 0c cece eens eee enneenees 54 FESO Si INS ete satires tcedevest ae AEE EAEE EEE 54 Functions in show mode ccs cec ceases sae ncar casa taceaa eae aceepcarteieneeosccueesoet 55 Fae 0 ere a 6 gin a9 OM ereire nee eee eee eee eee 55 My monitor GAY ciediewrociseoteweskncnecemuccsacderessacsacemendedecstecnaounsedeneceeraue 56 Fn CUON gies cae ne ag 018 apenas etree trae tee ere E eee eer 57 PORE CD maea eros E A E E A A E EE A E E E cont 57 PAG AIOE CONTON soseer E EEEE E EEEE 57 Granting remote control rights
4. e Full screen e Mini video e Theater mode e Original size e Scale proportionally e Scale Full screen mode Netviewer depicts the transferred screen as a full size image on your screen This lets you view the remote computer as if it were your own assuming equal screen resolution e To activate full screen mode click on the Full screen mode button in the frame of the Netviewer window 61 Netviewer Meet netviewer oy CITRIX Functions for moderators and participants Full screen bar flap In full screen mode you can control the most important session functions through the full screen bar After a few seconds the full screen bar folds in and is no longer visible To fold it open move your mouse to the centre top edge of the screen The functions Scale proportionally and Mini video are Display available in Full screen mode see page 64 W Original size Scale proportionally Scale Tools Mini video Full screen Theatre mode F Check screen transfer progress see page 22 You currently have remote control rights Activate or deactivate pinning of the full screen mode bar If the bar is pinned it will stay on top Extend and retract Control panel Minimize the Netviewer window so it is visible only in the taskbar DE Reduce the Netviewer window switch back to normal window view Exit the Netviewer session amp 62 Netviewer Meet Functions fo
5. Please note that this software also contains third party software specifically open source software Following Is an overview of these components The following software is included in this product adCpuUsage Copyright C 2000 by Alexey A Dynnikov lt aldyn chat ru gt Use of any of this software is governed by the terms of the license below AdCpuUsage license http www aldyn ru products cpu_usage index html Code Reference http www aldyn ru products cpu_usage index html The following software is included in this product as3corelib Copyright c 2008 Adobe Systems Incorporated Use of any of this software is governed by the terms of the license below BSD License http www opensource org licenses bsd license php Code Reference https github com downloads mikechambers as3corelib as3corelib 93 zip The following software is included in this product Base64_Java Robert Harder Use of any of this software is governed by the terms of the license below The software is Public Domain http iharder sourceforge net current java base64 Code Reference http sourceforge net projects iharder files base64 2 3 The following software is included in this product Boost C Libraries Copyright Beman Dawes et al 2008 Use of any of this software is governed by the terms of the license below Boost Software License Version 1 0 http www boost org LICENSE 1 o txt Code Reference http sourceforge net proj
6. libcurl logqgcplus MSAcm pas paszlib Speex Codec SSLeay netviewer oy CITRIX The following software is included in this product JSON Spirit Copyright c 2007 2009 John W Wilkinson Use of any of this software is governed by the terms of the license below MIT license http www opensource org licenses mit license php Code Reference http www codeproject com KB recipes JSON_Spirit aspx display Print The following software is included in this product libcurl Copyright c 1996 2010 Daniel Stenberg lt daniel haxx se gt Use of any of this software is governed by the terms of the license below The curl license http curl haxx se docs copyright html Code Reference http curl haxx se download curl 7 21 2 tar gz The following software is included in this product logqgcplus Copyright C 1999 2009 Contributors to logacplus project All rights reserved It is released under a dual license and you may choose to use it under either the Apache License Version 2 0 or Two clause BSD License FreeBSD license Use of any of this software is governed by the terms of the license below Apache License Version 2 0 http www apache org licenses LICENSE 2 0 Code Reference http sourceforge net projects logacplus files Use of any of this software is governed by the terms of the license below Two clause BSD License FreeBSD license http www freebsd org copyright freebsd license html Code
7. netviewer oy CITRIX Description Explorer Run Show desktop Search for file Minimize all windows System properties Change task Windows Help Display start menu Switch between running tasks with Shift to the left Cancel application or exit Windows Show and switch between running tasks with additional Shift to the left Netviewer keyboard shortcuts are a convenient way to quickly access commonly used Netviewer functions Netviewer shortcuts only take effect on the local computer Netviewer shortcut Win N Win S Win P Fn Ctrl Alt S Netviewer Meet Description Extend and retract Control Panel Interrupt screen transmission and transmit a static image Reactivate screen transmission and discard static image Revoke remote control rights Multi monitor support 60 Functions for moderators and participants netviewer oy CITRIX Multi monitor support If the session partner in Show mode uses several monitors when you are in Watch mode you will always see the screen in which the Netviewer Control panel is located To switch to another screen the participant whose computer is controlled remotely can use the key combination Ctrl Alt S This will switch the Control panel to the other screen so you can view it View in the Netviewer window You can adjust the view of the transferred screen in the Netviewer window with the following functions
8. Chat Exchange text messages Whiteboard Laser pointer and drawing tools Sunvey Generate brief surveys and questonnaires e Session settings Options for the moderator e Users Delete this profile Cancel Save Netviewer Meet 94 Funtions for Netviewer Administrators netviewer oy CITRIX Range of functions section Sometimes it can be useful to hide functions in the Netviewer Control Panel in order to keep the interface well organized or minimize distractions e To hide a function in the Netviewer Control Panel remove the check from the box next to the function name Range of functions Application s lection Defines which applications will be transterred hay monitor Shows a preview of screen contents that vill be transterred Telephone conterence Telephone conterence during the session olP Yoice over IP verbal communication headset recommended Video Videoconterence using a Webcam or transter a static image File transter Direct transmission of any tiles Chat Exchange text messages Whiteboard Laser pointer and drawing tools D gt UrVety Generate brief surveys and questionnaires Netviewer Meet 95 Funtions for Netviewer Administrators netviewer oy CITRIX Session settings section The session settings section permits alteration of a few central settings that are normally permanently defined in your Netviewer program s configuration Session settings C Hold a session in Ewent mode Starts the session wi
9. If the moderator leaves the session and a co moderator has been named the session will remain in effect and the co moderator can continue the session Even if the co moderator is using the participant program he will still utilize one of your licenses for the moderator program while continuing a Netviewer session Once the final moderator co moderator leaves the session the session will end Request speech right In order to notify the moderator that his VoIP microphone signal is being transferred to the session partners speech rights the participant right clicks in the Netviewer window A speech bubble visible for all will then appear with his name The moderator can then use the Sess on module to grant the participant speech rights see page 36 53 Netviewer Meet netviewer oy CITRIX Functions for moderators and participants The functions that we introduce in this chapter are basic Netviewer functions They are generally available equally to both the moderator and the participants Desktop sharing When you start a Netviewer session as moderator you initially show your own screen In other words you are in Show mode The participants see the contents of your screen in the Netviewer window but they are unable to control your computer with their mouse for example To see which applications and screen elements you can transmit in Show mode refer to Application selection on page 55 Granting show righ
10. netviewer meet oy CITRIX netviewer oy CITRIX About this user manual ceeces ess secee reese eceeaseeneneeeeenesneeceeeececnemeieezacs 5 About Netviewer Meet 0 cece eee e eee e eee e eee enn eneennenneeneennenneees 7 Setting up Netviewer 2 2 2 2 cece cece eee eee eee eee eee een ne eenneeenneeeenneees 3 System POCO Sj cccatcenaasrdunateacdeseaeasetasennescardeooemesereneheemuaetcecanser 8 Helpful tips before the first session 2 ccc cece e cece e eee e eee eeneeeeennaseeees 8 On the moderator side aio a tateretre toreencnce ote nnne cas aaeatansaereaenenicensesanacs 8 On tne participant S SIGE sesse eh en en ee eee ee 9 Netviewer plug ins cccaceoncnascchaandtenstedeecmseedtaenesanceahoanaraenneeacteeeanees 9 Checking the VeriSign certificate 00 cece cece cece e eee ee eee eeeeeeeeaeeeees 11 Establishing a session with Netviewe 00 cceeeeeeeeeeeceeeeeeeeeees 12 M ONO anaa e ee E EE AE EE E ee E E EE ee 12 Establishing a session the detailS cc cece ccc cee eee eee e eee eeeeaeeeees 12 Usor MMCORNOACG cia eaiiecrnesten Soteweaearscesuueeneaewedaneeeeumiatiankaeaateantaedaes 18 On moderator s side espace oceceetncecetenaetcinasncadaseasec abana secaeecnecexaece anaes 18 The Start dialon dee ee eee ee eee eee ee rere 18 On the moderator s and participants Sid S cee eee eee cece eee eee eee ees 19 Bo yo g eee eee ne ee eee 19 PUM 9 ANNE E E seemien es
11. 3 Click on Save Delete a profile 1 Select from the drop down menu the profile you wish to delete 2 At the bottom click on Delete this profile Netviewer Meet 98 Funtions for Netviewer Administrators netviewer oy CITRIX Temporarily change a profile while a session is ongoing 1 While a session is ongoing click on the arrow at the bottom right of the Session tray in the Netviewer Control Panel When the menu opens select Open session settings h Block session Set session password Open session settings Show all applice gt The Session settings window will open 2 Perform the desired changes on the Functions and Settings tabs Application selection on the moderator side Transfer Netviewer panel z Transfer task bar and system Transfer desktop Transfer newly opened applications Session settings Hold a session in Event mode Start participants in Theater mode V Display pointer and speech bubble Chat messages to moderator only 3 Click on OX to use the modified settings for the current session Changes that you make in the Netviewer program during an ongoing session are valid for that session only The default settings will be reset when the session is over Netviewer Meet 99 Funtions for Netviewer Administrators netviewer oy CITRIX Customizing the e mail invitation text and teleconference In the MyNetviewer customer portal you have the opportun
12. Down arrow Alt PrtScn Shift Insert Shift Tab key Shift F10 Shift Delete PrtScn Fi Shift Description Copy Cut Paste Select all Save Open new window Open Print Undo Close current subprogram Move to beginning of a document Move to end of a document Copy Retrieve menu item System menu of the active window Maximize window Minimize window Restore window System menu of the current sub window Open selection menu Screenshot of active window Paste Backwards through options Open context menu Delete permanently Screenshot of entire screen Display direct help Some shortcuts act not on the session partner s computer but instead on the local computer and for this reason Netviewer supports the following modified shortcuts Netviewer Meet 59 Functions for moderators and participants Windows shortcut Windows key E Windows key R Windows key D Windows key F Windows key M Windows key Pause Windows key Tab key Windows key F1 Windows key Ctrl Esc Alt Esc Alt F4 Alt Tab Alt Tab Shift Netviewer shortcuts Netviewer shortcut Ctrl Alt E Ctrl Alt R Ctrl Alt D Ctrl Alt F Ctrl Alt M Ctrl Alt Pause Ctrl Alt Tab key Ctrl Alt F1 Ctri Shift W CtriJ Alt CtrlJ Alt Fa Alt Alt 4 Shift
13. Meet 35 Functions for moderators and participants netviewer oy CITRIX If you move your mouse over an application in the Application selection tray the corresponding window will be highlighted on your screen When you change the settings in Application selection the changes will apply only to the current session As soon as you start a new session Netviewer will revert back to the standard settings My monitor tray Use the My monitor tray to control how Netviewer will display your screen to the session partners You will see a miniaturized version of your screen including all changes in real time Use this opportunity to organize your screen ideally for transfer by arranging Windows closing windows and adjusting settings in Application selection such as hiding the Control panel Er T mi liners ram eee eee ee Wirk ie i Transferring a still picture To temporarily interrupt transfer of the screen you can switch to a still picture Your screen will then be frozen on the other session partners computers e Click on the Pause button to transfer a frozen image of your current TE screen to the session partner or press the key combination Windows key S e Click on the arrow button to restart transfer of your current screen including changes or press Windows key P 56 Netviewer Meet Functions for moderators and participants netviewer oy CITRIX Functions in watch mode The followin
14. Session 707 072 397 Password not seti Session recording E Sina a ty Christian Moderators Sina Caren Christian Participants Jane Sara Thomas 9 Many of the following functions can be accessed through dragging and dropping For example you can move the icon for remote control within the participant list or drag a participant from the participant list into the moderator list Netviewer Meet 34 E netviewer oy CITRIX Selecting session participants in show mode e Inthe upper dropdown menu in the Session tray select the session partner whose screen you want to show lm Lars As soon as the participant has agreed to transfer his screen all session participants will see the transferred screen in the Netviewer window Detailed information about desktop sharing and Show mode are available under Desktop sharing starting on page 54 Granting remote control rights e Inthe lower dropdown menu in the Session tray select the session partner who you want to receive remote control rights Session rec Gale Session 907 978 509 Password not seti Session recording Eelija m Alex iy i none Moderators Alex Jane Lars Participants Peter Sina As soon as the participant who is in Show mode agrees to remote control over his computer the selected session participant will
15. and moderator use the following e mail programs you can send an e mail to the recipient that automatically registers in the recipient s calendar e Microsoft Outlook e Lotus Notes You can send invitations in advance when planning the session or after the session has already started The invitation contains an editable standard text with the session number and usually a link to the participant program In this way the participants receive all the information they need to enter the session without going to any extra effort We recommend sending the e mails in encrypted format in order to protect transmission of the session number Please refer to the Help section of your e mail program for encryption options Using Session planner for invitations If you use the Session planner to prepare and plan your Netviewer sessions you can send an advance invitation to the participants This gives the participants an opportunity to add the session to their schedules and gives them in advance the information they need to start the session 1 Open the Session planner through the Start dialog and plan a session as Usual 2 Click on the nvitation button Netviewer then attempts to access your e mail program You may see a query from your e mail program that must be acknowledged If you use Microsoft Outlook or Lotus Notes 3 The appointment to be sent is now opened in Microsoft Outlook Lotus Notes Enter the recipients of the appointment a
16. as the conference leader As the moderator you can dial in to the telephone conference as the conference leader This will give you expanded rights 1 Enter into your telephone the dial in numbers of the country in which you are located 2 Follow the prompt s instructions The PIN that you must enter in order to dial in to the telephone conference is the same as the session number When entering the PIN add two asterisks in front of the session number e g 123456789 and confirm the following query with 1 Dialing in as participant 1 Enter into your telephone the dial in numbers of the country in which you are located 2 Follow the prompt s instructions The PIN that you must enter in order to dial in to the telephone conference is the same as the session number Netviewer Meet 78 Functions for moderators and participants netviewer oy CITRIX If you are the first to enter the telephone conference you will hear music When at least two participants are dialed in you can talk to each other Functions during the telephone conference During the telephone conference you have access to the following options through your telephone 6 1 2 3 Hang Up Netviewer Meet Mute everyone function reserved for conference leader By pressing the keys a moderator who has dialed in as the conference leader can mute all of the other session participants All of the session participan
17. be able to use remote control More extensive information about remote control is provided under Remote control starting on page 57 Netviewer Meet 35 E netviewer oy CITRIX Controlling VoIP and video transmission The moderator can control and monitor the session participants VoIP and video transmission through the moderator and participant list Session Gale Session FO 072 397 Password not set Session recording TIM Ea Sina wS Christian Moderators Sina Caren Christian Participants Jane Sara Thomas e To prohibit crossed out or permit VoIP or video transmission click on the VoIP or video icon next to a session participant moderator or participant More extensive information about VoIP transmission is provided in the chapter titled VoIP transmission starting on page 66 More extensive information about video transmission is provided in the chapter titled Video transmission starting on page 69 Netviewer Meet 36 netviewer oy CITRIX Functions for the Moderator Appoint participant as co moderator As moderator you can appoint a participant to be co moderator The co moderator receives all of the rights he or she needs in order to take over moderation of the session Participants Lars ah A ez Pete Activate Show mode Activate remote contral Appoint as co moderator d w Prohibit video transmission Telep Prohibit VoIP transmissio
18. participant list and the current distribution of rights show rights remote control rights etc The moderator also has access to centralized session data and additional functions for controlling the session and session recording Dial up information for the concurrent telephone conference Define which applications and screen elements are to be displayed to the session partners while in show mode Check on the screen transfer to the session partners while in show mode Activate and adjust voice transfer via Voice over IP View your session partners videos View your own video and control how video is transmitted to the session partners Use text messages to communicate with all or individual session partners Whiteboard function for drawing and marking on the screen Exchange files and folders during the session Create spontaneous ad hoc surveys or extensive questionnaires Provides information about the Netviewer variation being used the version and contract number and provides a link to online help Additional information about the trays is available in the sections Functions for the moderator and Functions for moderators and participants starting on page 27 Netviewer Meet 21 v PEE netviewer oy CITRIX Floating windows The control panel trays can be easily dragged away from the control panel and dropped anywhere on the screen You can use this feature to organize the Netviewer int
19. selection section on page 55 for more information about selecting applications Session recording Use this option to activate and deactivate session recording Netviewer Meet 97 Funtions for Netviewer Administrators netviewer oy CITRIX Users section In the Users section you can define which users may use the profile A newly created profile is available for all users by default Making a profile available only for certain users 1 Select from the drop down menu the profile you wish to edit 2 Activate the option available only for certain users gt A lst of all users will be displayed Users Profile O available for all users available only for certain users Jenny Kang Delete Raul Diaz Delete Fran oise Renoir Delete Marta Pawlowski Delete gianni vecchi gonetviewer it Delete Add user 3 Remove the users who may not have access to the profile 4 Tomake the profile available again for the user click on Add user Administering profiles Create a new profile 1 Open profile administration 2 Click on Create new profile 3 Enter a name for the new profile 4 Edit the profile under sections Range of functions Session settings Options for the moderator and Users 5 Click on Save Editing an existing profile 1 Select from the drop down menu the profile you wish to edit 2 Edit the profile under sections Range of functions Session settings Options for the moderator and Users
20. to any type of electronic media or machine readable form in entirety or parts without previous written approval of Netviewer AG is not permitted All additional rights to the software are defined in the license agreements and General Terms and Conditions The Netviewer logo is a registered trademark of Netviewer AG Identical or similar usage of the logo in commercial transactions without approval of Netviewer can lead to cease and desist and damage compensation claims Rights to other brands and product names mentioned in this manual lie with their owners and are hereby acknowledged Mentioning of products that do not come from Netviewer AG serves informational purposes only and does not constitute a promotion Netviewer AG assumes no liability for the selection performance or usability of these products Exclusion of liability Any claims against Netviewer AG related to hardware or software products mentioned in this manual are exclusively in accordance with the stipulations of the license agreements and General Terms and Conditions Any additional claims are excluded in particular Netviewer AG assumes no liability for the correctness of the contents of this manual www netviewer com June 20n Version 1 0 Netviewer Meet 114
21. to future sessions e You always have information about current and planned Netviewer appointments Opening the Session planner e Inthe start dialog click on Session planner Session planner interface Scheduled sessions and Scheduled recurrent sessions on the left side of the Session planner show you previously scheduled session appointments If no appointments are present you can click on Create new session to organize a new session The right half of the Session planner contains information about the session appointment marked on the left half Overview of sessions Session details Actions Topic New session Create new session Delete selected session Moderator peter peerbeek pdo discard netviewer con Scheduled sessions Moderator 3 04 02 2011 16 22 16 32 Subject Last edited by yr 14 32 Start 31 03 2011 Hogas ceccna peter peerbeek pdo disca greta pdo discard netvie Duration Recurrence pattern Choose a profile for this session Profile Start online meeting basic z Enter a password if you wish to prevent unauthorized access to the session Scheduled recurrent sessions Subject Moderator Last edited by i 31 03 2011 12 00 12 30 Jour Fixe Admin Team F 04 04 2011 11 00 12 00 All Hands Meeting Session password peter peerbeek pdo disca peter peerbeek pdo disca peter peerbeek pdo disca peter peerbeek pdo disca Send Outlook appointment e mail or c
22. ES YES YES Overview only no functions NO NO NO NO NO YES NO NO YES YES netviewer Portal Admin VES Only if assigned license and role of User MES YES MES YES YES YES YES Only if assigned license and role of User YES Only if assigned role of Invoices Only if assigned license and role of User Only if assigned role of Assistant oy CITRIX Invoices YES Only if assigned license and role of User YES YES Overview only no functions NO NO NO NO NO Only if assigned license and role of User NO YES Only if assigned license and role of User Only if assigned role of Assistant gO Funtions for Netviewer Administrators netviewer oy CITRIX The first user in an organization to register with the MyNetviewer customer portal will have the Portal Admin role All subsequent users who register will be automatically given the User role The Portal Admin role can be assigned to as many users as desired there is no limit on the number of Portal Administrators in a Netviewer user administration system Assigning roles ad a Click on the button Edit Au PW yN Click on Save Caren Lingue Personal information Address Erzbergersira e 117 Postal code city 76133 Karlsruhe Sign on to the MyNetviewer customer portal In the right column click on User a
23. Reference http sourceforge net projects logacplus files The following software is included in this product MSAcm pas Copyright C 1999 Francois Piette Copyright C 1995 1999 Microsoft Corporation Use of any of this software is governed by the terms of the license below Mozilla Public License 1 1 MPL 1 1 http www mozilla org MPL MPL 1 1 html Code Reference http www koders com delphi fid730EDF4CF77F984CEF2186Ci9g5FF14488478C590B aspx s t hread The following software is included in this product paszlib Copyright C 1998 by Jacques Nomssi Nzali Use of any of this software is governed by the terms of the license below paszlib license ftp ftp riken go jp pub pc simtelnet msdos turbopas paszlbio zip Code Reference ftp ftp riken go jp pub pc simtelnet msdos turbopas paszlbio zip The following software is included in this product Speex Codec 2002 2003 Jean Marc Valin Xiph Org Foundation Use of any of this software is governed by the terms of the license below Revised BSD license http www xiph org licenses bsd speex Code Reference http www speex org downloads The following software is included in this product SSLeay Copyright C 1997 Eric Young eay cryptsoft com please notify that the SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson tjh cryptsoft com Use of any of this software is governed by the te
24. W 13 12 2010 15 15 15 W 12 49 nin ica ic Delete selected session Subject Budgetplanung Budget planning Formation Netviewer Meet Neue Sitzung HOBAA CeCcA Neue Sitzung 1 Nuova sessione Nouvelle session 1 Tham Moderator magnar constantino pdo regina tira pdo discard n regina tira pdo discard n maren pdo discard netvi maren pdo discard netvi regina tira pdo discard n maren pdo discard netvi maren pdo discard netvi moacon Mada cicesed nati Last edited by magnar constantino pdo greta pdo discard netvie greta pdo discard netvie greta pdo discard netvie greta pdo discard netvie greta pdo discard netvie greta pdo discard netvie greta pdo discard netvie s aenta nda dices nahia Scheduled recurrent sessions Subject Moderator Last edited by Session details New session bakli netviewer de lars incredulo pdo discard netviewer com magnar constantino pdo discard netview Naren pdo discard netviewer com peter peerbeek pdo discard netviewer co Recurrence patter egina tira pdo discard netviewer com Choose a profile for this session Profile Start online meeting basic z Enter a password if you wish to prevent unauthorized access to the session Session password E 29 12 2010 09 00 09 30 Jour Fixe Ek 30 12 2010 17 00 18 00 Gesamtmeeting magnar constantino pdo magnar constantino pdo ma
25. Webinars Made Easy Online Training Made Easy Collaborate with small groups Present to larger groups online Conduct live interactive training Which of our solutions Prowde instant online demos Run Q amp A polls and surveys Post materials and tests onkne is right for you Leam More about GoToMeeting Leam More about GoToWebinar Leam More about GoToTraining Compare Our Products Try It Free for 30 Days Try It Free for 30 Days Try It Free for 30 Days See Plans amp Pricing NEW Turn training into revenue Press amp Awards 2003 Best of eLearning Amerd ia Best Web Seminar Soltion More Solutions amp GoToMyPC Access Your Mac or PC trom Anywhere About Us Contact Sales 247 Support Press amp Awards Tella Friend Become a Parner Sae Map Terms of Service Privacy Folky And Spam Poly Download GoToMeeting for customers Change Location United States Follow Us Mac a a Tacerrark of Appie inc regnisred in he U S and oher cocr nes citrix online 1007 2011 Citrix Oring LLC Al eights reserved 1248 a i Ug 2903 2011 00 00 58 500 29 03 2011 13 47 58 00 02 51 342 Play the session recording A Pause the playback d Gee gt Increase up to 16 times normal speed or decrease down to 1 16 the i original speed playback speed of the session recording ia Copies the current recording image to the Windows clipboard Netviewer Meet qi Functions
26. Y COVERED CODE IS AUTHORIZED HEREUNDER EXCEPT UNDER THIS DISCLAIMER The sourcecode of the above mentioned program is unmodified downloadable unmodified sourcecode Code Reference http code google com p superobject source checkout Use of any of this software is governed by the terms of the license below GNU Lesser Public License 2 1 LGPL 2 1 http www gnu org licenses lgpl 2 1 html Code Reference http code google com p superobject source checkout The following software is included in this product Theora Codec Copyright C 2002 2009 Xiph org Foundation Use of any of this software is governed by the terms of the license below Theora license http www theora org downloads Code Reference http www theora org downloads The following software is included in this product zlib Copyright C 1995 2010 Jean loup Gailly and Mark Adler Use of any of this software is governed by the terms of the license below zlib License http www zlib net zlib_license html Code Reference http zlib net zlib 1 2 5 tar gz You can download licenses and terms and conditions associated with these components from https get netviewer com thirdpartylicenses Netviewer_thirdpartylicenses zip Netviewer Meet mS netviewer oy CITRIX Copyrights and brands 207 Netviewer AG All rights reserved Operating instructions manuals and software are copyright protected Copying reproduction translation or conversion
27. _ 0 0 4 zip amp can 2 amp q Netviewer Meet 199 DSpack FastMM netviewer oy CITRIX The following software is included in this product DSpack Copyright C Microsoft Corporation All rights reserved Copyright C 2002 Henri GOURVEST Use of any of this software is governed by the terms of the license below Mozilla Public License 1 1 MPL 1 1 http www mozilla org MPL MPL 1 1 html Please see section 7 of the license regarding the DISCLAIMER OF WARRANTY COVERED CODE IS PROVIDED UNDER THIS LICENSE ON AN AS IS BASIS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION WARRANTIES THAT THE COVERED CODE IS FREE OF DEFECTS MERCHANTABLE FIT FOR A PARTICULAR PURPOSE OR NON INFRINGING THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE COVERED CODE IS WITH YOU SHOULD ANY COVERED CODE PROVE DEFECTIVE IN ANY RESPECT YOU NOT THE INITIAL DEVELOPER OR ANY OTHER CONTRIBUTOR ASSUME THE COST OF ANY NECESSARY SERVICING REPAIR OR CORRECTION THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THIS LICENSE NO USE OF ANY COVERED CODE IS AUTHORIZED HEREUNDER EXCEPT UNDER THIS DISCLAIMER The sourcecode of the above mentioned program is unmodified downloadable Unmodified sourcecode Code Reference http code google com p dspack downloads detail name dspack2 3 4 zip amp can 2 amp q The following software is included in this product FastMM Copyright Professional Softw
28. ables Skype users to invite people from their Skype contact list Switch to watch mode when you are currently showing your screen on Revoke remote control rights from the session partner who is currently controlling your computer remotely Shows which button serves as security key to immediately deactivate remote control default is Fi The Netviewer window The Netviewer window shows you the screen contents from the session partner who is currently in show mode The Netviewer window operates like a normal window but provides additional functions Netviewer Meet 24 PEE netviewer oy CITRIX E Hrb never Webinar Guideboot EM pot Adobe Acrobat Pro Ak Edk We eT cea een ay Pariah maT EE gp ee fh comtine ig Catabornte fj Seuer A Signe E fome if Mukimedis SP Comment erT cumin amp Oo m 5 li Display The Netviewer menu contains functions for adapting the display inside the Netviewer window see page 61 Original size Scale proportionally Scale Tools Mini video Full screen Theatre mode Check screen transfer progress see page 22 Name of the participant who is currently showing his or her screen You currently have remote control rights Switch to full screen mode Minimize the Netviewer window to the taskbar Reduce maximize the Netviewer window Exit the Netviewer session Netviewer window in the taskbar Netviewer is shown as a task in the Windows
29. aectews E E S E E E E E A 22 The Netviewer windoW cccc cece cece cence cece en eesaeeeeeenesaeeeeeeneaaes 24 Functions for the moderator 0 cece nce e eee e een e eee enn enneeneenneenees 27 SESS IOM Ole IN c cs sngueese aeeeec esac ssenceeeos eecessueessenencessce acces sanceereeeceees 27 Session planner interface ccc accetece gree c cae nseecesuneeeceeaneceneuceseenseeateancetes 27 Session Planner in Assistant MOOS sass ees ct sc yee esses eecsbemeeesesaeeeeconc 29 Interface of the Session planner in Assistant mode 0 eeeeee ees 29 The integrated invitation TUMCHOM ius secede cee sesessaxecacesseessacerateneesenecensses 30 Using Session planner for INVIRGUONS 2d5 c62ccn2ntereceseiaceestasensieeseiesdeases 30 Planning sessions with Outlook planning plUg in cece eee ee eee eens 31 Sending an invitation after a session has begun 2 ec ceeee eee eee eee 32 WIDGET SUING ENG SESSION ec sateciect se cseeaee se SUE ANNEN RER 34 Selecting session participants in SHOW mode 2 cc cece cece ee eee eeees 35 Granting remote COMMON MNES cos asceses ose eee sy semesaseseeoepedeeeecasceecaieaes 35 Controlling VolP and video transmMiSSiON cig jccrse cies tecceawetescueneeescemeavesion 36 Appoint participant as co moderator 2 ec 5 ce ceccasccsssarecestceendcuweundecaseds 37 Blocking the SESS NOC ic acer teee cece eaten coef apes erect E ai iaai 37 Removing participants from the S SSION
30. are Development Pierre le Riche It is released under a dual license and you may choose to use it under either the Mozilla Public License 1 1 or the GNU Lesser General Public License 2 1 Use of any of this software is governed by the terms of the license below Mozilla Public License 1 1 MPL 1 1 http www mozilla org MPL MPL 1 1 html Please see section 7 of the license regarding the DISCLAIMER OF WARRANTY COVERED CODE IS PROVIDED UNDER THIS LICENSE ON AN AS IS BASIS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION WARRANTIES THAT THE COVERED CODE IS FREE OF DEFECTS MERCHANTABLE FIT FOR A PARTICULAR PURPOSE OR NON INFRINGING THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE COVERED CODE IS WITH YOU SHOULD ANY COVERED CODE PROVE DEFECTIVE IN ANY RESPECT YOU NOT THE INITIAL DEVELOPER OR ANY OTHER CONTRIBUTOR ASSUME THE COST OF ANY NECESSARY SERVICING REPAIR OR CORRECTION THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THIS LICENSE NO USE OF ANY COVERED CODE IS AUTHORIZED HEREUNDER EXCEPT UNDER THIS DISCLAIMER The sourcecode of the above mentioned program is unmodified downloadable unmodified sourcecode Code Reference http sourceforge net projects fastmm files Use of any of this software is governed by the terms of the license below GNU Lesser Public License 2 1 LGPL 2 1 http www gnu org licenses lgpl 2 1 html Code Reference http sourceforge net project
31. art dialog The Start dialog will appear after logging in to the moderator program The moderator can use the Start dialog to initiate sessions and open centralized administrative tools The Start dialog is accessible only before a Netviewer session starts nelviewer meet by CITRIX D Start online meeting basic D Start online meeting expert D Start webinar D BcTpeva E3 settings Planned sessions today No sessions are planned for today Session planner F7 How does Netviewer work Netviewer Meet 18 P netviewer oy CITRIX Start online meeting basic Starts a Netviewer session with basic functions Start online meeting expert Starts a Netviewer session with all functions Start webinar Starts a Netviewer session with all functions in Event mode and the participants in Theater mode Settings Path to the MyNetviewer customer portal where you can administer your licenses or create edit and delete profiles and users Planned sessions today Appointments scheduled for the current day are visible in the Session planner under Planned sessions today Start the session by clicking on the appointment Session planner Open the Session planner in order to create edit or delete appointments for Netviewer sessions How does Netviewer work Open the online help for moderators in your web browser Exit Exit Netviewer On the moderator s and parti
32. ate still button To discard the static image and reactivate transmission e Click on the button End still Transfer saved image or video Instead of transferring the video from a Webcam you can also transfer a static image file formats bmp or jpg or a video file formats avi or mpeg in the My Video tray You can also use the video function in order to show your session partners video files Select the video file avi or mpeg through the menu at the lower left corner of the My video tray If the moderator permits transmission the other session participants will be able to view the video in the V deo tray To view a larger version of the video you can drag the Participant videos tray from the Control panel and enlarge it 1 Click on the arrow in the lower right of the My video tray to open the Multimedia settings dialog 2 Inthe upper left of the dialog under Video select the mage or Video option The file selection dialog opens 3 Select an image file bmp or jpg or a video file avi or mpeg from your computer Refer to page 73 for more information about possible settings in the Multimedia dialog Netviewer Meet n Functions for moderators and participants netviewer oy CITRIX Functions in the Participant videos tray You will see your session partners videos in the Participant videos tray Depending on how many participants transmit their videos they will appear smaller or larger in the Partic
33. basic functions and information e Check transfer progress e Number of present participants e Invite additional participants The Mini panel with the buttons Show and Watch indicates You are in show mode and the other session partners are currently viewing your screen The Mini panel is always located in the foreground as long as you shown your screen and cannot be covered by windows or dialogs Participants in watch mode do not have access to the Mini panel Instead they see the Netviewer Clip Positioning Mini panel The Mini panel can be positioned freely away from the Control panel 1 Separate the Mini panel by clicking on the grey bar and dragging it away from the Control panel with the mouse button held down 2 Position the Mini panel where desired e To return it to its original place simply drag the Mini panel to the Control panel Netviewer Meet 23 Uee netviewer oy CITRIX The following overview shows all operational elements that the Mini panel can contain Extend and retract Control panel Exit the Netviewer session cy Check progress in transferring the screen Filled screen transmission complete and in highest possible quality White striped screen transmission with reduced color depth quality Gray screen transmission incomplete 3 participants Number of present participants including moderator Invite Ci Access the integrated invitation function Starts the default e mail client or en
34. binar are further down on the list Any customized profiles that you have created will appear next Name Description Start online meeting basic This profile contains the basic functions needed for an online meeting Start online meeting expert This profile contains all available functions Start webinar This profile contains all available functions and starts the session in Event mode participants are in Theater mode see page 63 You can customize the above mentioned default profile at any time to accommodate the users needs Netviewer Meet 93 Funtions for Netviewer Administrators netviewer oy CITRIX After selecting a profile from the drop down menu you can modify settings under the Range of functions Session settings Options for the moderator and Users sections of profile administration Refer to the following pages for more information about these settings Profile administration Meet Create new profile Profle Start online meeting expert pa t Profile name Range of functions x Application selection Defines which applications will be transfered x My monitor Shows a preview of screen contents that will be transferred Telephone conference Telephone conference during the session VoIP Voice over IP verbal communication headset recommended Video Videotonference using a Webcam or transfer a static image File transfer drag amp drop Direct transmission of any files using drag amp drop
35. ble on the right side of the screen Once all required participants are present you can block the session from further access To do this click on the respective button in the Sess on tray A Y 16 Netviewer Meet Establishing a session with Netviewer netviewer oy CITRIX If you use Netviewer on a computer with Windows Vista Windows 7 a User Account Control dialog appears each time you start the program If you are logged into the computer as an administrator or have the administrator password you can start Netviewer with administrator rights To do so click Yes in the dialogue In this case your session partner can continue to have remote control of your computer including the User Account Control dialog if you grant him or her remote control rights You can also start Netviewer without administrator rights for example by clicking No to exit the dialog or not entering an administrator password In this case your session partner has remote control of your computer but with limitations Areas or dialogs that are protected by the User Account Control cannot be controlled remotely 9 Do you want to allow the following program to make Y changes to this computer Program name Netviewer Verified publisher Netviewer AG File origin Hard drive on this computer M Show details Change when these notifications a Netviewer Meet 17 netviewer oy CITRIX User interface On moderator s side The St
36. c Netviewer users e Assign users to specific licenses Contracts licenses users roles and profiles Netviewer user administration is based on the concepts of contracts licenses users roles and profiles What is a contract A contract is bound to a Netviewer customer and a single product Netviewer Meet or Netviewer Support etc and includes one or more licenses for the use of this product The number of licenses depends on how many licenses your organization purchased from Netviewer AG Netviewer Meet 82 Funtions for Netviewer Administrators netviewer oy CITRIX What is a license A Netviewer license gives a specific uniquely identifiable user authorization to use Netviewer What is a user A user is a person who uses his her registration data e mail address and password to access his or her user account in the MyNetviewer customer portal Assuming a license has been assigned a user Is able to start Netviewer sessions What is a role A role provides authorization to perform certain actions in Netviewer In user administration you can assign roles to a user thereby giving the person the right to access user administration and view online invoices for example A user may have several roles and a role may be assigned to many different users What is a profile A profile contains a customized configuration of a variety of session settings Authorized users can select a profile in the start dialog before
37. cipants sides Control Panel Both the moderator and the participants have access to the extendable Control panel with the Clip or Mini panel It provides access to a variety of functions like file transfer and speech or video transmission the Control panel is divided into trays The moderator s Control panel offers additional administrative functions for completing the session which the participants cannot access Extending and retracting the Control panel e Click on the Clip or the Mini panel in order to extend or close the Control panel Even when the Control panel is closed the Clip small grey handle at edge of screen in Watch mode or Mini panel in Show mode will inform you that the session is currently active You can concentrate completely on the application that you are currently editing yet still have ready access to the Control panel 19 Netviewer Meet Panel From left Panel From right Open Close Exit Alt F4 netviewer oy CITRIX User interface The following functions are available in the upper area of the Control panel Retract Control panel Remote conta Gil Revoke remote control rights from the session partner when you are currently showing your screen and another person has remote control rights The current status of remote control is shown in yellow Security key Fu depending on your configuration enables you to immediately deactivate remote control The Contro
38. cipants can enter Also a tray in the control panel with centralized information and functions related to session management Session number Nine digit session number generated randomly by Netviewer that uniquely identifies a session and through which the connection between moderator and participants is established Netviewer Meet 106 e netviewer oy CITRIX Session password Password that the moderator can define in the Session planner in order to additionally protect the session When logging in to the session the participants must provide the session password Session planner Additional module for planning and organizing Netviewer sessions Only the authorized moderator has access to the session planner Show mode The mode in which a user s screen is transferred to the session partners At the beginning of a session the moderator is always in show mode The participants are in watch mode Splash screen Wait window that appears on the screen as Netviewer starts Start dialog Program interface on the moderator s side before a session starts From here he can plan and start sessions Taskbar Bar at the lower edge of the desktop which provides access to the program selection menu displays icons of currently running programs and displays the date and time Theater mode Expansion of full screen mode where only the transferred screen the session partners videos and the chat window are shown in front of a blac
39. d and drag to create text field available only in Show mode Erases drawings and marks in the Netviewer window Id Deletes the drawings and colors the entire screen white available only in Show mode RI Only deletes the drawings available only in Show mode Netviewer Meet 75 Functions for moderators and participants netviewer oy CITRIX Saving the Whiteboard Each session participant can save the Whiteboard as a graphical image at any time and while in either mode File types bitmap bmp and JPEG jpg are available inl Saves the image under the previously selected name The first time the image is saved the Windows Save as dialog will appear Opens the Save as dialog so you can save the image under a new name Session feedback with emoticons In the Session tray you can use emoticons as a way to inform other session participants about your mood your status or your needs e Click on the arrow next to your name in the participant or moderator list and select the desired emoticon The emoticon will be visible for all session participants e To remove the emoticon select No emoticon Rename No emoticon a I agree P I do not agree 4 Faster please ow Slower please nh I am satisfied iy I am unsatisfied w Ihave a question 1 would like to say something C Absent Chat The chat function provides yet another way to communicate during a session Use it to send written messages to a
40. d hoc survey will be complete when all participants have provided answers or the moderator ends the survey Refer to the chapter titled Showing results on page 49 for more information about the results of the survey How do you rate the session overall very pOor very good C i f Survey editor Creating a survey 1 Inthe Survey tray click on Survey editor 2 Enter the subject of the survey a description is optional This information will be visible in the Survey tray and for the participants while the survey is ongoing 3 Click on a question type in the left area of the window to insert the question into your survey Netviewer Meet 45 E netviewer oy CITRIX 4 Enter the required information for the type of question you selected text of the question possible answers 5 Repeat the instructions above to insert additional questions 6 Click on OX in order to save the survey and close the survey editor Description We continually strive to improve the development of our training team and we would be grateful if you would comment on the training that you attended Thank you for Yes or No your feedback b Options _____ Questions 1 How well was the session structured very poorly very well FaN E ot 3 Would you recommend this training to others 4 Do you have suggestions for improvement Several answers To insert a new question between two exist
41. ded to a user administration account it will not be possible to add that user directly to another user administration account that is managed by a different organization or department for example If this is attempted the user will receive an e mail invitation to be transferred to the new system If he accepts the invitation he will be added to the new user administration account and deleted from the original account At the same time he will lose any Netviewer licenses that were available through the original user administration account A user can be transferred to another user administration account only if that user is not the last remaining Portal Admin Importing users The import function is useful for creating large numbers of users quickly 1 Todo this create a CSV file with the following format e Separate e mail addresses with a semicolon as follows Adress csv Editor Fie Edit Format View Help j SamyBcompany com maria company com tomas company com mart in company cam mMaren netyiewer n j marida netvi ewer com mareen beet eSnetvi ewer com pS sel 2 In user administration click on Add user 3 Click mport several users 4 Click on Browse User administration Add user 6 Add new user Import several users T 3 g I i m n mport several users into User administration at one time Upload a CSW file that contains sted from eai addresses E mail addresses in the CSW file must be
42. dministration A summary of previously created users will appear Select a user to whom you want to assign a role Under Role select the roles you want to assign Contract independent roles E Portal Admin E Online invoice recipient Company Netviewer A Citrix Company Country Germany Contract specific roles sisal nahi a eee i Netviewer Support Business Edition E mail caren lingue pdo discard Contract 1000325 User Assistant amp Netviewer Webinar Business Edition Contract 1000326 User E Assistant Netviewer Admin Business Edition Contract 1000721 Host User E Host admin Delete this user Cancel Save d e When deleting users be aware that the last remaining Portal Admin cannot be deleted He must first assign the admin role to another user before he can delete himself Netviewer Meet 91 Funtions for Netviewer Administrators netviewer oy CITRIX Administering profiles Profile administration in the MyNetviewer customer portal gives you the ability to adjust and customize session settings For example you can define if the recording function is activated when the session starts or specify which trays will be visible If a moderator has access to a custom profile named Meeting for meeting purposes for example then he will receive the Meeting button in the start dialog D Meeting Users for whom no profiles have been made available will not have the ability to start a Netviewer session What a
43. dows e Internet access can be through proxy with any browser e processor speed at least 1 GHz when using Voice over IP function at least 2 GHz e atleast1GB RAM e attached and properly installed webcam when using video function e headset when using VoIP function e atleast DirectX 8 1 when using VoIP and video e Adobe FlashPlayer 9 028 or higher when using Netviewer Meet Web client If your system does not fulfill the requirements described above or if your audio webcam and graphics drivers are not up to date you may experience functional limitations in the Netviewer applications Helpful tips before the first session Netviewer Meet requires no configuration or installation before initial use You can start immediately after receiving the software components from Netviewer However the following information will increase efficiency and help simplify use of Netviewer for the moderator and the participants On the moderator side Distributing the moderator program The people in your organization who will be permitted to establish a Netviewer session will require the Netviewer Meet moderator program Netviewer Meet exe You can start the Moderator program anywhere and at any time from the MyNetviewer Customer Portal https my netviewer com The most current version of the program is always stored here Alternatively Either store the moderator program at a centralized location like on the network or distr
44. e 2 Enter into the login dialog the user data e mail address and password that you defined when registering with the MyNetviewer customer portal In the login dialog select the option Save login data to save your e mail adress and password locally on your computer The next time you start Netviewer your e mail adress and password will be entered on the login form and you must only confirm by clicking on OK If you use this option you must be certain that no unauthorized persons will have access to your computer and therefore to Netviewer Netviewer Meet Establishing a session with Netviewer netviewer oy CITRIX netviewers meet ey CITRIX Netviewer Meet 13 Establishing a session with Netviewer netviewer oy CITRIX After you log in the start dialog will open From here you can start the session and access Netviewer s administrative tools Netviewer ii ice oy CITRIX D Start online meeting basic start online meeting expert start webinar E opena Settings No sessions are planned for today Session planner Help a How does Netviewer work 3 Click on one of the profiles to initiate the Netviewer session gt The Netviewer Mini Panel with the nine digit session number and the Control Panel will appear on the right side of the screen You have three ways to invite participants to the session Provide t
45. e Netviewer window in full screen mode you will see gray areas at the top and bottom or at the left and right Scale When the Scale function is activated the screen contents from the session partner s screen in Show mode will be adapted to the Netviewer window without retaining the aspect ratio As a result the screen contents and Netviewer window may be stretched or distorted so the contents completely fill the Netviewer window 1 Open the Netviewer menu at the top left of the Netviewer window 2 Select the Sca e option The presence of a check in front of the option will tell you that the function is activated Netviewer Meet 64 Functions for moderators and participants netviewer oy CITRIX For a 1 1 view of the screen select the Original size function from the menu Other functions in the Control panel Transferring files through the Control panel Use the File transfer tray in the Control panel to exchange files with session partners This tray serves as a container for files that all session partners can download or Upload File transter key Figures 2006 xls 14 kB Owner Moderator w Uploading a file 1 Click on the Upload button in the File transfer tray l l 2 Inthe file selection dialog that opens select the desired file and confirm your choice All session partners can now download the file When a session partner has uploaded a new file into the tray the tray will blink o
46. e access to the following functions Show window to Netviewer transfers the Results dialog to the participants inside the participants the Netviewer window If this option is deactivated the window will be blacked out on the participants screens Save as Opens the Save as dialog in order to save the results of a survey as an XML file Publish Opens the Aesults dialog for the participants The Survey tray will appear in the participants control panels where they can view the survey results at any time Training feedback We continually strive to improve the development of our training team and we would be grateful if you would comment on the training that you attended Thank you for your feedback How well was the session structured very poor very good What subjects were not covered fully enough Function of the product Installation Advantages of the product Would you recommend this training to others Yes Mo When you save the survey results both an XML file and an XSL file are generated These files must not be renamed and have to be in the same folder so that the survey results are displayed in legible form Netviewer Meet 5 Functions for the Moderator Sessions in Event mode Sessions with a large number of participants require special functions For this reason Netviewer provides the Event mode for handling large sessions In order to simplify moderation of the session the range of functions availab
47. each session starts Profiles can be administered in profile administration through the MyNetviewer customer portal This is related to user administration to the extent that you release profiles for users from within profile administration User administration User administration offers you the following functions e You can give users a variety of rights thereby controlling which functions they can access within the Netviewer products and the MyNetviewer customer portal e You can create edit and delete users at any time Opening user administration 1 Sign onto the MyNetviewer customer portal 2 Inthe right column click on User administration gt A summary of previously created users will appear 83 Netviewer Meet Funtions for Netviewer Administrators netviewer oy CITRIX User administration interface Overniew User administration My account Add user Fi Edit Contract assignment Delete J My contracts Select all none User administration Hame Contract Role Invoines F Alex Assistant User in al F baklia inetviewerde Assistant Portal Usage statistics Admin User E Ben Assistant User Dao E Caren Lingue Assistant User Netviewer Meet Free Edition show contract ID 0001002 Help Netviewer Support Business Edition show contract ID 1000325 Netviewer Webinar Business Edition show contract ID 1000326 Netviewer Admin Business Edition show contract ID 1000721 Add user Add more users to User admi
48. ects boost files The following software is included in this product Crypto Compilation Copyright c 1995 2010 by Wei Dai All rights reserved Use of any of this software is governed by the terms of the license below Crypto compilation license http www cryptopp com License txt Code Reference http www cryptopp com download The following software is included in this product DEC 3 0 Copyright c 1999 by Hagen Reddmann Use of any of this software is governed by the terms of the license below DEC 3 0 license http code google com p delphidec downloads detail name DEC v3 0 zip Code Reference http code google com p delphidec downloads detail name DEC _v3 o zip The following software is included in this product DEC 5 1 Copyright Hagen Reddmann HaReddmann at T Online dot de Use of any of this software is governed by the terms of the license below DEC 5 1 license http code google com p delphidec downloads detail name DEC _v5 1c zip Code Reference http code google com p delphidec downloads detail name DEC v5 1c zip The following software is included in this product Delphi BT MemoryModule Copyright c 2005 2010 by Martin Offenwanger coder dsplayer de Use of any of this software is governed by the terms of the license below Mozilla Public License 1 1 MPL 1 1 http www mozilla org MPL MPL 1 1 html Code Reference http code google com p memorymodule downloads detail name BTMemoryModule
49. elements of your screen your session partners will see Currently open applications are listed in the upper area If one application has several open windows these will be shown below the application in a tree type structure In the lower section you have access to general options related to screen transmission e Check the desired options in order to activate transmission for the session partners e Remove the check next to an option in order to prevent sharing it Please make sure your system fulfills the System requirements listed on page 8 otherwise you may experience functional limitations in the behaviour of the application selection Application selection Show all applications Ll contract draft Octo Micr Microsoft Excel key Figures 4 windows Explorer eS Mindjet MindManager Fro Transfer newly opened applications Transfer desktop Transfer task bar and system TAQA AKA Transfer Netviewer panel Option What the session partners see Show all applications All open windows Transfer newly opened applications All windows as they are opened for as long as you are in Show mode Transfer desktop Desktop including shortcuts background image etc Transfer taskbar and system Taskbar start menu and system dialogs Show Netviewer Control panel Nonoperable shaded out Netviewer Control panel on edge of screen May cover parts of the transferred screen so not selected by default Netviewer
50. emote control rights The small hand symbol in the title bar frame of the Netviewer window tells you if you currently have remote control rights Forwarding remote control e If you would like to forward remote control rights to another session partner inthe Sess ontray select that person from the drop down menu for granting remote control rights Deactivating remote control e Inthe Sess ontray open the drop down menu for granting remote control rights and remove the check mark next to the person s name Remote control is now deactivated If the participant in Show mode would like to actively revoke remote control rights from the other participant he must only click offin the Mini panel or in the upper area of the Control panel or simply press the security key by default Fi 58 Netviewer Meet netviewer oy CITRIX Functions for moderators and participants Shortcuts Transferring keyboard shortcuts key combinations such as Ctrl A is generally possible when remote control is activated The following keyboard shortcuts are available immediately Shortcut Ctrl C Ctrl X Ctrl V Ctrl A Ctrl S Ctrl N Ctrl O Ctrl P Ctrl Z Ctrl F4 Ctrl Home Ctrl End Ctrl Insert Alt underlined letter in menu name Alt Space key Alt Space key X Alt Space key N Alt Space key W Alt Alt
51. erface according to your requirements e Click and hold the title bar of any tray While keeping the mouse button depressed drag the tray to the desired position on your screen The trays Session Application selection File transfer Participant videos individual videos and Chat are scalable when they are located outside of the control panel e You can extend or retract a tray by double clicking on its title bar e Click on the X at the upper right corner of the tray in order to move it back to the control panel e If several trays are floating on the screen and you would like to bring them all back to the control panel right click on the Mini panel s upper bar and select Al trays back into the Control Panel Mini panel The Mini panel always provides the Netviewer user with the main functions Therefore the range of functions in the Mini panel will change depending on whether you e are the moderator or participant Netviewer Meet c 205 679 323 PEE netviewer oy CITRIX e are currently in show or watch mode e currently being controlled remotely by another session partner At first and as long as no participants have entered the session the Mini panel will show the moderator the session number In addition the moderator can access the integrated invitation function see page 29 As long as at least one session participant is in the session the Mini panel will show the moderator the following
52. everal links at a time or send a message with a link such as For more information visit www netviewer com or www google com Netviewer Meet 11 a Functions for moderators and participants netviewer oy CITRIX Telephone conference An telephone conference can take place at the same time as any Netviewer Meet session The session participants can dial in to this telephone conference During the session the Telephone conference tray contains information for dialing in and information on the related charges You must have a telephone with tone dialing to dial in to an telephone conference The dial in numbers for Spain Italy Ireland Poland and Austria are not reachable from foreign countries or from mobile telephones The other numbers can be reached from mobile telephones or from foreign countries by first dialing the country code If your country is not included on the list or if the number cannot be reached with a mobile phone you can dial in to the conference using the numbers for the United States International dialing charges will apply The amount of these charges will depend on your telecommunications providers rates must have a telephone with tone dialing to dial in to an telephone conference Telephone conference 1 UK 2 Dial 0644 58191586 5 p min 3 Enter session number 453897713 Telephone conference 1 osa 2 Dial 1 712 43227624 5 timin 3 Enter session number 453897713 Dialing in
53. ey tray informs the moderator about prepared ongoing and completed surveys Survey Training Feedback Evaluation of the training Start the survey Analysis Planning of new establishments You have access to the following functions in the Survey s menu Edit Opens the survey in the Survey Editor Start Starts the survey Show During an ongoing survey this opens the Progress dialog in details progress which you can monitor the status of the survey Delete Deletes the survey from the tray Save as Opens the Save as dialog in order to save a survey as an XML file Show results Opens the Aesults dialog of a survey that has been completed Publish results Opens the Aesults dialog for the participants The Survey tray will appear in the participants control panels where they can view the survey results at any time Save results as Opens the Save as dialog in order to save the results of a survey as an XML file Netviewer Meet 43 E netviewer oy CITRIX Question types You can use the following question types for an ad hoc survey or for more extensive surveys You can define the text of the question in any way you like Yes or No This question can be answered with Yes or No only Yes No Tendency This question can be answered by selecting one of five levels You can adjust the labels to the right and left poor good O O00 One answer radio button There are several possible ans
54. f you have selected the option Use your own telephone conference solution the field Customization of placeholder lt TELCO_INFO gt must be filled out Reset your own telephone conference solution back to the Netviewer teleconference 1 Activate the Use Netviewer teleconference option 2 Click on Save Netviewer Meet 103 Funtions for Netviewer Administrators netviewer oy CITRIX Logging TXT log file When a session is established the moderator program generates a text file with the log entries The log file is stored in the same directory as the moderator program Log entries for each new session are written at the end of the file Netviewer Usage statistics The usage statistics in the MyNetviewer customer portal provide an overview of the number and duration of sessions that are held by dedicated users within a certain period of time with a certain contract Open usage statistics 1 Sign onto the MyNetviewer customer portal 2 Inthe right column click on Usage statistics gt A summary of the available contracts will appear 3 Click on the contract whose usage statistics you would like to view gt The usage statistics for the selected contract will be displayed 1 Only the Netviewer administrator has a global overview of usage statistics of all users under a contract Users with the role User can view only their own usage statistics Netviewer Meet 104 netviewer oy CITRIX Glossary Applicatio
55. for the Moderator netviewer oy CITRIX Converting an nvl file into asf format Using Netviewer NetPlayer you can later convert the nvl file to an asf file 1 From the Ele menu select Export 2 Inthe Export dialog you can specify the file name and save location and whether the video VoIP and chat data should be exported as well 3 When you click on Export conversion of the nvl file will begin The asf file will be created at the location you selected You can obtain Netviewer WNetPlayer in the MyNetviewer customer portal https my netviewer com 1 Log in to the portal 2 In the right column click on Download 3 Download Netviewer NetPlayer Netviewer Meet 42 Edit Start Shan progress Delete Save as Display results Publish results Save results as Functions for the Moderator netviewer oy CITRIX Survey manager The moderator can use the Survey manager from Netviewer to spontaneously create and send to session participants brief surveys or extensive questionnaires There are many possible ways to use the survey function e Conduct a general or specific technical survey e Send tests to participants who have received training e Obtain feedback about a session Survey manager is not accessible for the co moderator The Survey tray In the Survey tray the moderator can start an ad hoc survey or open the Survey Editor in order to create a more extensive survey In addition the Surv
56. g functions are available to you when you are looking at another session partners screen Pointer While you are in Watch mode use the pointer to draw your session partner s attention to specific areas of the screen for example an incorrect number in a calculation You do not need remote control rights to do this e Simply click in the Netviewer window or move the mouse cursor while holding the left mouse button depressed Each of the session partners will then see on his or her screen a pointer with your name It is not possible to control the computer remotely or manipulate data with the pointer Remote control Remote control enables you to control your session partner s computer who is currently showing his screen with mouse and keyboard commands As moderator you decide who receives remote control rights Granting remote control rights involves a certain amount of security risk If you intend to grant another session partner remote control rights you should be familiar with and able to use the security functions explained in this chapter In this way you can avoid having the session partner perform undesirable actions on your computer Please also explain these functions to your session partner How does Netviewer protect remotely controlled computers e Granting remote control Only the moderator can grant remote control rights However the participant whose computer will be remotely controlled must provide explicit app
57. g ins Depending upon the configuration the dialog box will appear either before the session starts or after the session is over 1 Click on OX to start the installation wizard 2 Follow the installation wizard s instructions Or you can begin installation of the plug ins at any time by going through the About tray in the Control Panel 1 Inthe About tray click on nstall Netviewer 2 Follow the installation wizard s instructions During the installation process you can choose the applications in which the plug in will be installed After installation is complete the Netviewer menu will appear in these applications Using plug ins Proceed as follows if you are working in one of the supported applications such as Microsoft PowerPoint and would like to spontaneously start a Netviewer session or participate in a session that has already begun e Click on the Netviewer icon in the opened application to start the moderator program or go to the Netviewer Meet menu and select Start Netviewer Meet e To start the participant program select Join a Netviewer Meet session Netviewer Meet eo teases netviewer oy CITRIX The subsequent steps required to establish a session are described in chapter Establishing a session with Netviewer starting on page 12 Uninstalling plug ins You can uninstall plug ins at any time by going through the Windows Control Panel 1 Click on Start Control Panel Add or Rem
58. gnar constantino pdo magnar constantino pdo ay 19 01 2011 16 00 17 00 Meeting all technical depar H 28 01 2011 16 00 4 31 03 2011 12 00 F 04 04 2011 11 00 17 00 12 30 12 00 Technik Gesamtmeeting Jour Fixe Admin Team All Hands Meeting maren pdo discard netvie maren pdo discard netvie peter peerbeek pdo disca peter peerbeek pdo disca greta pdo discard netvie greta pdo discard netvie peter peerbeek pdo disca peter peerbeek pdo disca Send Outlook appointment e mail or communicate the following access data to the attendees Fes Session Session password Planning a new session 1 Click the Create new session button N WB y monthly a Netviewer Meet Enter a topic for the session Select the Moderator who will carry out the session Enter when the session will begin and how long it will last Select whether the session will take place once daily weekly or The user with the role of Assistant is assigned one of the available licenses permanently 29 Send an e mail invitation Functions for the Moderator netviewer oy CITRIX The integrated invitation function You can send invitation e mails directly from Netviewer to people with whom you would like to hold a session Netviewer interfaces with your standard e mail program for this purpose Netviewer supports virtually all e mail programs When the participant
59. he session number over the telephone The participants already have the participant program obtained by download from your web site or www netviewer com and must only enter the session number that you tell them over the phone Ad hoc invitations After the session has started you send the participants an e mail invitation To do this use the nvite button in the Mini panel The e mail will contain the session number and usually a link to the participant program Netviewer Meet 14 Establishing a session with Netviewer netviewer oy CITRIX Invitation through the session planner You used the session planner to plan the session and you used the invitation function to send the participants an e mail in advance As a result they already have the session number and the link to the participant program and simply enter the session at the agreed time Depending upon which browser the participant is using he can either start the Participant program directly after downloading Internet Explorer or he must first save the program locally before starting To start the program faster take advantage of the Netviewer QuickStart plug in available from the MyNetviewer customer portal After the participant program starts the participants enter the session number and their names into the login dialog and confirm their entries netviewer ii ice ey CITRIX Start session Please enter the access data provided by your moderator Sessio
60. ibute it to the authorized persons Placing a link to the moderator program on the moderator s desktop enables rapid access Netviewer Meet soting up Notvowe netviewer oy CITRIX Distributing login data Login data protects the moderator program from unauthorized access Upon starting Netviewer asks the moderator to provide his or her login data for authentication and authorization The user must provide the proper e mail address and password Each user specifies his or her own login data when registering in the MyNetviewer customer portal Named User Licenses In order to utilize the full number of named user licenses purchased from Netviewer you must enter the appropriate number of users in user administration and assign them to a contract On the participant s side Provide access to the participant program The participants you would like to invite to a session require the Netviewer Meet participant program NV_Meet_Participant exe You have access to the Participant program in the MyNetviewer customer portal You can provide the Participant program to others in the following ways e Via the Netviewer WebStarter which you integrate into your website as an iFrame e asa download on your own website e in another way such as an e mail e as a download from www netviewer com which always contains the most recent version of the participant program Compatibility with the moderator program In most cases ever
61. in the My video tray His video is visible to the other session participants The moderator has generally forbidden video transmission for this session participant or all ten video channels are already occupied The participant cannot activate video transmission On the participant s side When the participant enters the session video transmission is initially deactivated offin the My video tray If one of the ten video channels is available the participant can activate transmission of his video signal by clicking on the on button Functions in the My video tray In the My video tray you can deactivate and re activate video transmission with on off when a free video channel is available and the moderator permits transmission select another video source through the menu at the lower right interrupt and continue transmission when transmitting video from a Webcam Netviewer Meet 70 Functions for moderators and participants netviewer oy CITRIX My video eo SA y Fog Transmitting your own video 1 Open the My video tray and check in the Video source context menu to make sure the desired video source is selected Transmission of video to the session partner is always initially deactivated 2 Click on on 3 Check the transmitted video and properly align the Webcam if necessary Interrupt transmission and transmit a static image e Inthe lower left of the My video tray click on the Activ
62. ing questions select one of the existing questions and click on Add question in the lower section of the survey editor The new question will be inserted underneath the selected question Saving the survey Save your survey if you plan to use it more than once 1 Create the survey 2 Open the Actions menu 3 Select Export and select a storage location Importing the survey 1 Open the survey editor in the survey tray Netviewer Meet 46 Functions for the Moderator netviewer oy CITRIX 2 Open the Actions menu 3 Select mport Starting the survey e When you are ready to start the survey during the session click on Start survey in the Survey tray Start the survey Testing the survey 1 Create a survey 2 Save and export the survey for later use 3 Import and start the survey You can import and edit an exported survey later at any time Remember to save any new versions of the survey you create and export them again in order to keep the changes Ending the survey The survey will be over when all participants have provided answers the moderator ends the survey or the time limit is reached see page 47 e To end the survey before the time limit click on the X next to the survey in the Survey tray Survey is running Additional options You can define additional options for your survey if needed Options Create test Individual questions Manually define points for each answer Ques
63. ipant videos tray If you move your mouse onto a video you will have access to the following functions Displays the participant s name Make video smaller or larger Locally pause transmission of the session participant s video John You can drag individual videos from the Control panel freely position them on your screen or change their size as desired Click on the desired video and drag it out of the Participant videos tray Netviewer Meet 72 Functions for moderators and participants netviewer oy CITRIX The Multimedia settings dialog The multimedia settings dialog helps session participants configure their audio and video devices for use with Netviewer VoIP and video functions available before and during the session output ui seaneaeeeeeeees issan Microphone Headset Microphone LogtechUSBHeadse gt Play test sound Calling up the Multimedia settings dialog There are two ways to call up the Multimedia settings dialog From the Vo P tray 1 Open the Vo Ptray 2 Click on the arrow at the lower right i Click on Multimedia settings in the context menu UJ gt The Multimedia settings dialog will open From the My video tray 1 Open the My video tray 2 Click on the arrow 3 Click on Multimedia settings in the context menu gt The Multimedia settings dialog will open Netviewer Meet 73 a Functions for moderators and participants netviewer oy CITRIX Pos
64. is not transferred a VoIP transmission of this session participant is activated on inthe Vo P tray He can both speak and hear other session participants If this session participant is currently speaking the icon will blink 4 The moderator has revoked this session partner s speech rights or all full duplex channels are in use The session participant can hear the others but not speak himself If ten people are already using VoIP transmission newly arriving participants will initially be able to hear only but not speak However the moderator can redistribute the full duplex channels by going through the Session tray Netviewer Meet 67 Functions for moderators and participants netviewer oy CITRIX On the participant s side When the participant enters the session VoIP transmission is initially deactivated offin the Vo P tray If one of the full duplex channels is available the participant can activate transmission of his VoIP signal by clicking on the on button Functions in the VoIP tray In the Vo P tray each session participant can activate and deactivate his or her own speech transmission 1 Inthe Vo Ptray click onin order to transmit your microphone signal to your session partner The session participant can hear the others but not speak with them The session participant can hear the others and speak with them For this to work a free full duplex channel must be available and the moderator must
65. ity to customize the text of your e mail invitations see page 30 and the teleconference settings for the telephone conference tray see page 55 to meet your requirements E mail invitation text Open the e mail invitation template gt Sign on to the MyNetviewer customer portal In the right column click on My contracts A summary of the available contracts will appear Click on the contract whose e mail invitation text you would like to customize Click on nvitation text under the section E mail invitation and teleconference The template for the e mail invitation will open Two different options are available Define invitation e mail text Use default text Use the customized text Option Description Use default text The default template text provided by Netviewer will be used Use the customized text Your customized template will be used The standard text that you define will be used for all program languages To use a multilingual e mail invitation insert your translations into the customized template text Customize the e mail invitation template Open the template for the e mail invitation see page 100 Select the option Use the customized template Edit the template text in the text field Click on Save 100 Netviewer Meet Funtions for Netviewer Administrators netviewer oy CITRIX Placeholder When creating your invitation text you can use the placeholders below When Netvie
66. k background Useful for meetings and training sessions where you wish to minimize distractions for the participants by hiding other applications Tray An extendable and retractable section of the control panel that provides access to a single Netviewer function such as video transmission or file transfer Some trays can be opened or closed through profile administration in the MyNetviewer customer portal User administration Additional module in the MyNetviewer customer portal that provides user administration functions when using the e mail address and password authentication method VoIP Tray in control panel for activating and regulating speech transmission via voice over IP Speech transmission is coupled with video transmission and is controlled centrally by the moderator Watch mode The mode in which a session participant can view another session partner s screen By default the participants start in watch mode and see the moderator s screen Netviewer Meet ad netviewer oy CITRIX Contact NMetviewer AG A Citix Company Erzbereerstrae n7 i 7633 Karlsruhe Tel 49 0 721 35 44 99 0 Fax 49 a 721 35 44 99 300 wiv nebyiewer com info nebyiewer com International Support supporta nebiewer com Netviewer Meet 108 adCpuUsage as3corelib Base6q Java Boost C Libraries Crypto DEC 3 0 DEC 5 1 Delphi BT MemoryModule netviewer oy CITRIX Third party components
67. l adress can be assigned to only one contract for each product type A user can thus be assigned to a Netviewer Support and a Netviewer Meet contract and receive a single license for each of the products He CANNOT for example be assigned to two Netviewer Meet contracts at the same time and use two Netviewer Meet licenses Expand a contract If you would like to purchase additional licenses proceed as follows mad a Sign on to the MyNetviewer customer portal In the right column click on My contracts A summary of the available contracts will appear Click on the contract to which you wish to add additional licenses Click on Upgrade under the Contract section pwy Follow the instructions on our portal pages 88 Netviewer Meet netviewer oy CITRIX Funtions for Netviewer Administrators Netviewer roles The MyNetviewer customer portal provides for two contract independent roles and two contract specific roles for Netviewer Meet Contract independent roles Contract independent roles are based on all Netviewer contracts and products within a user account in the MyNetviewer Customer Portal Role Description Portal Admin Primarily contains the authorization to do the following in the MyNetviewer Customer Portal e Manage users licenses and profiles e View and evaluate the usage statistics for all users of a contract Invoices Includes the authorization to view and download online invoices Contrac
68. l panel often covers the buttons for minimizing reducing and closing a window below it But if you move your mouse to the upper right corner the Control panel will slide down so you can access these buttons Moving the Control panel You can move the Control panel to the right or left edge of your screen 1 Right click on the Netviewer icon in the system tray or the Mini panel to open the context menu 2 Select Panel from left or Panel from right Netviewer Meet ai v Session Rec Session 749 351018 Password KI8 U Uja Session recording Ea Caren Panning W Alex Moderators yy Meee Jude b Ye Peter VAD Participants Caren Panning Alex Ben Gina Lars Lee Mariam Share files with other session participants simply drag amp drop CITRIX online EJ How does Netviewer work Start installation EJ Why install Netviewer User interface Trays in Control panel netviewer oy CITRIX The following overview shows all of the trays available for the Control panel The trays that are actually available to you depends on the profile the session was started with and your session settings e To open or close a tray click on its title bar Session Telephone conference Application selection My monitor VoIP Participant videos My video Chat Whiteboard File transfer Survey only for Moderator About View the
69. le in the participant program is limited Changes on the participant side The Session tray shows only the moderator list not the entire list of participants The pointer and speech bubble for requesting the right to speak are not available The participants can send chat messages only to the moderator and the co moderator In the File transfer tray the participants can only download not upload files The participants see only the moderator s and co moderator s video VolP transmission is limited to the moderators The participants can only hear the moderator and the co moderator and are not able to speak themselves The Whiteboard is not available The Whiteboard is not available on the moderator side Otherwise the functions available in the moderator program are unchanged Activating Event mode during the session 1 In the Session tray click on the arrow at the lower right in order to open the menu with expanded functions 2 Select Open session settings 3 Inthe Settings tab select the Hold a session in Event mode option 4 Click on OK to exit Session settings Event mode will take immediate effect e To deactivate event mode deactivate the Hold a session in Event mode option If Event mode has been activated automatically due to the size of the session you will not be able to deactivate Event mode Netviewer Meet 51 netviewer oy CITRIX netviewer oy CITRIX Functions for par
70. ll or only selected session partners The chat record is always visible and traceable Writing a chat message to a session partner 1 Enter your text message in the lower field of the Chat tray 2 Select the recipient s from the drop down menu 3 To send the message click on Send or press Enteron your keyboard The message will appear above in the chat record 76 Netviewer Meet Functions for moderators and participants netviewer oy CITRIX Chak Moderator Hello everybody Please upload vour Files Moderator We ll start immediately We re just waiting For Torn Maggie I ll give him a call 9 If you would like to insert a line break in your chat message press Alt Enter Copying the chat record onto the Windows clipboard e Right click on the chat record and select Copy chat content to clipboard Copy chat content to clipboard from the context menu Send a link through Chat tray only on moderator side The Chaftray allows you to send a link to the participant You can use this to direct the participants to a web site FTP site or network path to which they have access 1 Enter the link for example www netviewer com in the Chat tray s text field 2 Click on the small arrow next to the Send button and select Send link Send link The participants will then see a dialog box The participants can open the link directly in a browser or cancel the process y You can also send s
71. ll remain in effect e If the co moderator closes the participant program he will leave the session The session will remain open for as long as the moderator is in the session e Ifa participant closes the participant program he will leave the session However the session will remain open and the remaining session partners can continue working In show mode e Click on the X in the Mini panel In watch mode e Click on the X in the Netviewer window e Orclose the Netviewer task in the Windows taskbar The session partners can also click on Exit in the context menu of the Netviewer icon in the Windows system tray After exiting the Exit dialog will appear CITRIX online Netviewer Meet was dosed Powered by www ctrixonline com Netviewer will not leave behind any files or make any changes to the participant s system after the session is over However the Participant program can be specially configured to create log or recording files By default Netviewer will generate a log file on the moderator s side that contains information from the previous session Refer to the section Logging on page 82 If the Session recording function is activated the moderator program will create a recording file in nvl format Read more about this in section Recording function on page 39 Netviewer Meet 80 netviewer oy CITRIX Netviewer deposits a varie
72. n Sina Remove 1 Trelar e Click on the arrow next to the participant and select Appoint as co moderator from the menu The participant will now appear in the moderator list An info dialog will appear for the participant e Alternatively you can drag the participant from the participant list and into the moderator list e To revoke co moderation rights from the participant drag the participant from the moderator list and drop him into the participant list An info dialog will appear for the participant More extensive information about the co moderator s rights is provided in the chapter titled Co moderating the session starting on page 52 Blocking the session e If you would like to block the session so that no additional participants EC can enter click on the button at the upper right of the Session tray e To unblock the session click on the button again Removing participants from the session e To remove a participant from the session click on the arrow next to the participant and select Remove from the menu This participant s program will close Netviewer Meet 37 Functions for the Moderator netviewer oy CITRIX Session settings The session settings function provides the moderator with useful functions during a session You can temporarily change some standard Netviewer settings for the current session under Session settings Change session settings 1 Inthe Session tray click o
73. n number 123456789 Your name Peter Connect ey Exit If you have defined a session password for a preplanned session the participants must enter this in another dialog Participants who wish to register for a meeting that the moderator has not yet started will be led to a virtual waiting room The Waiting room opens ten minutes before a session is planned to start As soon as the meeting starts the participant will automatically enter the meeting without having to register again Netviewer then establishes a connection between moderator and participants As soon as the connection is complete you the moderator will be showing the participants your screen 5 Netviewer Meet Establishing a session with Netviewer netviewer oy CITRIX The list of participants in the Session tray and the number of participants in the Mini panel tell you which and how many participants have already entered the session masy BAP SIs leew Mule ee remn Glaly we terre se Q mg e Qotorweetng te Mec 2 2 8 GoToMeeting Hohere Produbtvit t und weniger Reisen mit Go ToMeeting Jetrt auf Deutsch erhattiich vei pata Se sere Ueeteye oul ten j 1 Taharah Atete Se tort grenen of Pret Menten hee am Lat myer lee he Mause a me arim er eee On the participants side a Netviewer window appears and shows the contents of the moderator s screen In addition the Control panel with a clip for extending and retracting it is visi
74. n selection Module in the control panel which in show mode enables detailed selection of the applications and screen elements that are transferred to the session partners Clip Grip for extending and retracting the Netviewer Control panel in watch mode Control panel Extendable and retractable Netviewer program panel on the moderator and participant side that provides access to various Netviewer functions through the trays Desktop sharing Transfer of one computer s screen contents to another distantly located computer The moderator grants show rights and thereby decides who will show his or her screen Drag amp drop Drag objects such as files across the screen by holding down the left mouse button and allow the object to drop in a new location by releasing the mouse button Event mode Session mode for large numbers of participants The functions available in the participant program are limited Mini panel Central component of the Netviewer program interface which makes the basis functions and most important indicators visible and accessible at all times Clicking on the Mini panel extends and retracts the control panel Moderator User role in Netviewer Meet who which initiates the session through the moderator program and also performs the controlling function during the session Moderator program Netviewer Meet program with which the moderator can initiate a session In the standard configuration the moderato
75. n the arrow at the bottom right to open the menu and select Open session settings t Audio con Block session Set session password Open session settings Show all applice gt The Session settings window will open 2 Perform the desired changes on the Functions and Settings tabs 3 Click on OX to use the modified settings for the current session Functions Settings This is where you set the functions that need to be available to you and your participants during the SESSION Communication Telephone conference Simultaneous teleconference VoIP Audio conferencing via Voice over IP Video Video conferencing via web cam or transmission of a still picture File transfer Transferring files directly Chat Exchanging text messages Whiteboard Laserpointer and drawing tools Survey Create ad hoc surveys and questionnaires Session recording Record session 38 Netviewer Meet Functions for the Moderator netviewer oy CITRIX Changes that you make during an ongoing session are valid for that session only The default settings will be reset when the session is over Permanent session settings known as Profiles can be configured in the MyNetviewer customer portal You can then choose from these profiles at the beginning of a session You must be registered in the portal with proper authorization in order to create and edit these profiles Recording function The recording function makes it possible to ret
76. n the other partners screens to inform them of the upload Downloading a file 1 Select the desired file and click on the Download button in the File transfer tray 2 Inthe Save file dialog browse to the local location where you wish to save the file You can also upload or download files with Drag amp Drop Simply drag a file from your computer into the tray or from the tray onto your desktop for example Once you see the Plus symbol you can let the file drop into the new location In this manner you can also upload entire folders to the File transfer tray Deleting a file As the moderator you can delete any file from the File transfertray Participants can only delete the files that they personally uploaded e Right click on the file and select Delete from the context menu 65 Netviewer Meet Functions for moderators and participants netviewer oy CITRIX VoIP transmission Netviewer provides an integrated VoIP function Voice over IP that makes it possible to establish a telephone connection over the Internet VoIP enables up to ten people including moderators to speak to each other simultaneously over a full duplex channel The benefits of using the VoIP function instead of a normal telephone conference e Reduce telephone charges e The convenience of talking through a headset e No special software required e The only requirement All session partners must have a headset The moderator decides du
77. nd add the necessary information such as attachments 4 Send the appointment If a recipient uses a different e mail program the appointment will be automatically converted to a normal e mail Netviewer Meet 30 netviewer oy CITRIX Functions for the Moderator If you use a different e mail program 3 The e mail to be sent will be opened in your e mail program Enter the recipients of the e mail and add the necessary information such as attachments 4 Send the e mail Planning sessions with Outlook planning plug in If you have installed the expanded Netviewer plug in for Microsoft Outlook see chapter Netviewer plug ins starting on page 9 you can use the additional functions for planning appointments directly from Outlook You can mark Outlook appointments as a Netviewer meeting while scheduling the appointment When the moderator sends the appointment invitation to the participants it will contain a direct link to the participant program The appointment will be entered into all participants Outlook calendars Planning Netviewer sessions in Outlook 1 In Outlook click on Plan a Netviewer online meeting 2 Enter your Netviewer login data when requested to do so gt The Outlook scheduling window will open i gt TF Urea Beicree fue ag re Jao T ee O eap a ieomaimi trtne w EBLO ss pea Fe EPL Up beh hg Start aripa ep Bare Eip ba E Netviewe
78. ndyproject org downloads 10 indyio 0 52_source zip Other Portions of this software are Copyright c 1993 2003 Chad Z Hower Kudzu and the Indy Pit Crew http www IndyProject org Use of any of this software is governed by the terms of the license below Indy BSD License http www indyproject org License BSD EN aspx Code Reference http www indyproject org downloads 10 indyi0 0 52_source zip The following software is included in this product International Components for Unicode ICU Copyright C 2000 2010 International Business Machines Copyright 1991 2005 Unicode Inc All rights reserved Use of any of this software is governed by the terms of the license below ICU License http source icu project org repos icu icu trunk license html Code Reference http download icu project org files icuac 4 6 icuac 4_6 src tgz The following software is included in this product Internet Component Suite ICS Copyright C 1997 2008 by Francois PIETTE Use of any of this software is governed by the terms of the license below ICS License http www overbyte be Code Reference http www overbyte be The following software is included in this product JEDI Windows API Copyright 1995 2001 Microsoft Corporation All Rights Reserved Copyright C 2004 2009 Alex Gorbatchev Copyright C Christian Wimmer All rights reserved Copyright Marcel van Brakel 1999 2001 It is released under a dual license and yo
79. nistration Edit Obtain a detailed view of the user s data Contract Give users licenses by assign them to contracts assignment Delete Delete selected users from user administration and the MyNetviewer customer portal Name Users that have already been created Contract Click on the name of the user to see which contracts have been assigned to that user Role The role s currently assigned to the user Setting up Netviewer user administration Manually create or import a new user If you wish to create new users you can do this manually or import a list of users from a CSV file Creating a new user manually 1 Click on Add userin user administration 2 Select Add new User 3 Enter the new user s e mail address User administration Add user Add new user Import several users E mail Address l pesos Send invitation Netviewer Meet 84 Funtions for Netviewer Administrators netviewer oy CITRIX 4 Click on Send invitation gt The user now appears in the list of users The user will receive an e mail with a link to the MyNetviewer customer portal 6 Assuming a license has been assigned the new user will be able to use Netviewer as soon as he or she has registered in the MyNetviewer customer portal by clicking on the e mail link Please note that e mail addresses are unique within the Netviewer system i e an e mail address may be assigned to only one user administration account When a user has been ad
80. o start this session at the scheduled time if the other simultaneously scheduled sessions have already started Deleting session appointments You can delete previous sessions individually or all at once e To delete a single session appointment right click on the appointment to open the context menu and click on Delete selected session e To delete all past session appointments click on Delete all previous sessions from the context menu 22121 01 2011 10 00 10 New session Meet Now Delete selected session Strg Entf Delete all previous sessions Netviewer Meet 28 Functions for the Moderator netviewer oy CITRIX Session planner in Assistant mode For example a user with the Assistant role can plan sessions for other users If he or she starts Netviewer Meet and calls up the session planner in the Start dialog the session planner is opened in assistant mode The role of Assistant is assigned to a specific Netviewer Meet contract and enables the user to create and edit sessions that are to be carried out with licenses and users of this contract Interface of the Session planner in Assistant mode Overview of sessions Actions Create new session Scheduled sessions F 01 10 2010 09 30 11 9 01 10 2010 11 00 11 W 29 11 2010 10 00 11 F 29 11 2010 10 16 10 F 13 12 2010 12 43 12 Hq 13 12 2010 14 17 14 Hi 13 12 2010 14 59 15
81. ogram that he or she has licensed from Netviewer e The participants use a nonlicensed participant program that they can obtain from the moderator s web site or other source The main function of Netviewer is to transfer a user s screen to another computer known as desktop sharing When you start a Netviewer session as moderator you initially show your own screen You are in the so called Show mode The participants see on their own screens a depiction of your complete desktop They are in Watch mode If you the moderator would like to reverse the roles during the session simply srant one of the session participants the right to display his screen You can also grant a session partner remote control rights Remote control makes it possible to control a session partner s computer with mouse and keyboard entries As the moderator you also have access to a variety of administrative tools for session planning and user administration During a Netviewer session both moderator and participant benefit from functions in the Netviewer Control panel such as video and audio transmissions file transfer etc We hope you enjoy using Netviewer Meet Netviewer Meet netviewer oy CITRIX Setting up Netviewer System requirements The following are required to use the moderator and participant programs e computer with Windows 2000 XP Vista Windows 7 Server 2000 2003 2008 R2 support of 32 bit and 64 bit versions of Win
82. ommunicate the following access data to the attendees E Session Session password Netviewer Meet 27 netviewer oy CITRIX Functions for the Moderator Planning a new session 1 Click on the button Create new session 2 Enter a topic for the session 3 Enter when the session will begin and how long it will last 4 Select whether the session will take place once daily weekly or monthly Optional entries e Profile By selecting a profile you can start the session with individually defined settings You can create profiles in the profile administration area of the MyNetviewer customer portal e Session password The session can be protected from unauthorized access with a session password optional e Refer to page 29 for more information about the integrated invitation function e Use the button Copy access data to clipboard to copy the session number and session password if present to the Windows clipboard 5 Click on Apply The session appointment will now appear under Scheduled sessions or Scheduled recurrent sessions Regardless of when a session is planned to start you can start it in the Session planner at any time by clicking on Meet now Overbooking warning In case of overbooking i e when more parallel sessions are planned than licenses are available for this contract an overbooking warning appears If you click Ignore the session will be created However it will not be possible t
83. ove Programs to open the Windows Add or Remove Programs dialog 2 Select Vetviewer Meet and click on Remove The plug ins will now be uninstalled 3 If required restart your computer in order to complete removal Checking the VeriSign certificate Netviewer programs are signed with a VeriSign certificate to confirm their authenticity You can confirm that you are using an original Netviewer program by opening the file properties and viewing the signature 1 Right click on the exe file to open its context menu 2 Select Properties 3 Goto the Digital signatures tab 4 From the list select the Netviewer certificate and click on Details In Details you can check the validity of the VeriSign certificate Netviewer Meet netviewer oy CITRIX Establishing a session with Netviewer In brief 1 Start the moderator program 2 Enter the login data 3 Inthe start dialog click on one of the profiles to initiate the Netviewer session 4 Provide the participants with the session number The participants start the participant program 6 The participants enter the session number and acknowledge their entries 7 The Netviewer session starts Establishing a session the details To start a Netviewer session the moderator and participants must have access to the Netviewer Meet moderator or participant program respectively 1 As the moderator first start the Netviewer Meet moderator program Netviewer Meet ex
84. ows a smaller version of the session partner s video in the Netviewer window e Open the Netviewer menu at the top left of the Netviewer window Select the Mini video option The presence of a check in front of the option will tell you that the function is activated If the session partner has deactivated video transmission the Mini video will not be shown Original size The Original size function is used when the transferred screen is shown in 1 1 scale This maximizes the Netviewer window In this case the screen may need more room than the Netviewer window provides To scroll within the Netviewer window move the mouse along the window frame in the direction of the items you wish to view The contents of the window will shift according to the movement of the mouse The closer you move the mouse to the edge the faster the contents will move 1 Open the Netviewer menu at the top left of the Netviewer window 2 Select the Orginal size option The presence of a check in front of the option will tell you that the function is activated Scale proportionally When the Scale proportionally function is active the aspect ratio of the transferred screen will be retained when shown in the Netviewer window 1 Open the Netviewer menu at the top left of the Netviewer window 2 Select the Scale proportionally option A check in front of the option indicates that the function is activated If the transferred screen does not fully cover th
85. permit VoIP transmission 2 Adjust the Volume and Microphone slide controllers to control the volume of playback a and recording respectively or 1 Click on the arrow in the lower right of the Vo Ptray us gt The context menu will open 2 Click on Multimedia settings gt The Multimedia settings dialog will open 3 Use the two slide controls under Audio to adjust the volume and microphone levels Selecting and regulating a playback device 1 Click on the arrow in the lower right of the Vo Ptray x 2 Click on Playback device n 3 Select the playback device whose signal you wish to transfer to the session partner Selecting and regulating a recording device 1 Click on the arrow in the lower right of the Vo Ptray tt 2 Click on Recording device 3 Select the recording device whose signal you wish to transfer to the session partner 68 Netviewer Meet Functions for moderators and participants netviewer oy CITRIX Video transmission Using the Video function integrated into Netviewer you can view the Webcam videos of your session partners as well as activate and configure your own video transmission The Participant videos and My video trays in the Control panel are available for these purposes The Participant videos tray can show up to ten videos simultaneously Video transmission occurs only with your approval No session partner can see your video until you confirm that you wish to transfer yo
86. phone conference solution will be used Define settings for the teleconference Use Netviewer telephone conference Use your own telephone conference solution Germany 01805 007644 14 ctfmin Austria 0820 40001578 12 ct nin Switzerland 0848 560198 12 Rp imin USA q 742 4922624 5 ctmin URK 0344 5819158 5 pimin Customize teleconference settings Open the template for the teleconference see page 55 Select the option Vse your own telephone conference solution Enter your information into the fields Country Telephone number and Charges Click on Save 102 Netviewer Meet Q Funtions for Netviewer Administrators netviewer oy CITRIX Your entries will be used for all program languages It is not necessary to fill out all lines In each line used the Country field is mandatory Your entries will appear in the telephone conference tray and in the invitation texts in the order you entered them placeholder lt TELCO_NO gt Changing the placeholder lt TELCO INFQO gt The lt TELCO_INFO gt placeholder will replace the third point 3 in the step by step instructions in the e mail invitation and in the telephone conference tray Example of e mail invitation 2 Follow the instructions 3 Your session number is 192766781 Example of telephone conference tray Telephone conference 1 South Africa 2 Dial O8 Ff 5500371 94 ctirnin 3 Enter session number 453897713 I
87. r Support session x eair i Netviewer Plan a Netviewer online meeting aaa 7 Yes plan this appointment as a Netviewer online meeting as Session profile Start online meeting basic al Use session password Apply er Planning procedure If you activate Yes plan this appointment as a Netviewer online meeting the normal Outlook appointment will become a Netviewer online meeting appointment After clicking on Apply you will return to the Appointment view There you will see a prepared invitation text with access data for joining the session Simply select the desired participants Everyone you select will receive the information they need to participate in the planned session 3 Inthe appointment s Netviewer Meet Netviewer online meeting tab check the option Yes plan this appointment as a Netviewer online meeting 31 Netviewer Meet Functions for the Moderator netviewer oy CITRIX 4 If desired select a different profile for the session and define a session password 5 Click on Apply 6 The Netviewer invitation text with the download link for the Participant program will appear automatically in the Appointment tab 7 Inthe Appointmenttab enter the relevant information for the appointment and send the appointment The appointment will be entered into your and the invited participants calendars after they accept the appointment Star
88. r moderators and participants netviewer oy CITRIX Theater mode Theater mode is an expanded full screen mode and Is particularly well suited for meetings and training sessions where the session participants should have as little distraction as possible In addition to the transferred screen Theater mode also shows Chat the video of the participant who is in show mode at upper right large and the videos of other session participants below small The background is black so that full attention is focused on Netviewer e Open the Netviewer menu at the top left of the Netviewer window Select the 7heater mode option TG pe tert tes ve se stainent Se Easy web conferencing and online meeting tools Work with anyone anywhere GoToWVebinar GoTolraining j Online Meetings Webinars Oniine Training FIT Watch of caw ecabetions bs righi for you p chat messages from al partkipants are Learn Mise stunt GaloBisiniing o Cocnguse Our Products wm ere Dee Mass 6 Piong MEW Pah Wareeg O revenues CITRIX mpa a U m 7 7 gt A lt n 5 r gt oe z Gne I E Den IP While in Theater mode you can show the Control panel as usual in order to use additional Netviewer functions e To leave Theater mode press the Esc key or click on the X at the upper right Netviewer Meet Functions for moderators and participants netviewer oy CITRIX Mini video The Mini video display option sh
89. r program contains more functions than the participant program My monitor Tray in the Control panel that shows you a miniaturized version of how the other session partners view your screen when you are in show mode Netviewer NetPlayer Application available in combination with the recording function used to replay session recordings in the nvl file format Netviewer window The grey bordered window in which the screen of the session partner who is currently showing his screen is visible NVL Proprietary file format of the session recordings which is generated during a session when the recording function is activated Can be replayed only in Netviewer NetPlayer Netviewer Meet La e netviewer oy CITRIX Participant User role in Netviewer that the Netviewer participant program uses The participant is invited to a session by the moderator and can participate in the session Participant program The Netviewer program that the participant uses in order to enter a session started by the moderator Password Password with which the moderator must authenticate himself when starting the moderator program Protects the moderator program from unauthorized access Pointer Arrow shaped pointing instrument that a Netviewer user can use in watch mode without remote control If he clicks in the Netviewer window an arrow with his name will appear at this position on the user s screen The pointer is visible also for the other
90. race Netviewer sessions Everything from the session including video and voice when using VoIP is kept in the recording Netviewer supports session recording in file formats nvl and asf The configuration of your Netviewer program will determine which file format is used for recording If recording in asf format we recommend using a computer with at least 256 MB RAM at least a 2 GHz processor and Windows XP or Vista Windows 7 File formats for session recording nvl Netviewer s proprietary file format nvl files can be neither edited nor changed which makes the recording suitable for auditing purposes To play nvl files you must use Netviewer NetPlayer which contains the common functions of a media player ast Proprietary file format developed by Microsoft for audio and video data To replay asf files you can use Windows Media Player and various other players available free of charge Starting session recording Recording of the session will begin automatically when the session starts You can use the following buttons in the Session tray to control the recording Starts session recording Pauses session recording Stops session recording The button in yellow indicates the current status of the recording Session recording is ongoing d ETE y P F oi Session recording is paused am Session recording is stopped Netviewer Meet 39 E netviewer oy CITRIX Pausing session recording e Click on the but
91. re the benefits of working with profiles e Configure Netviewer to handle specific scenarios that occur regularly e Customize Netviewer for users who have special needs e Save time during the session for example by activating session recording adapting the selection of applications Examples of profiles e Create a Training profile with only the minimum required functionality in order to avoid distractions e Inthe Start online meeting expert profile the session participants have access to the full range of functions so they can take advantage of every possible means of communication Opening Profile administration 1 Sign onto the MyNetviewer customer portal 2 Inthe right column click on My contracts gt A summary of your licenses will appear 3 Click on the contract you would like to edit or for which you would like to create a profile 4 Click on Profile administration under the Profiles section gt Profile administration will open 92 Netviewer Meet Funtions for Netviewer Administrators netviewer oy CITRIX Profile administration interface The drop down menu contains a list of existing profiles Profile administration Meet Create new profile Profile Start online meeting expert Start online meeting basic Start online meeting Start webinar BcTpeuva The first option is the Start online meeting basic profile The profiles Start online meeting expert and Start we
92. ring the session who may participate in the VoIP transmission He controls the granting of rights through the Session tray Every session participant can decide whether he would like to permit transfer of his speech signal He does this by using the on off buttons in the Vo P tray VoIP transmission occurs only with your approval No session partner can hear you until you confirm that you wish to transfer your speech signal Requirements for VoIP transmission In order to take advantage of the VoIP function you will need a computer headset We recommend testing whether the headset is correctly attached to your computer and properly configured before the session begins 66 Netviewer Meet Functions for moderators and participants netviewer oy CITRIX On the moderator side When you as Moderator open a session transfer of your VoIP signal is deactivated in the Vo Ptray e Inthe Vo Ptray click onto activate VolP transmission VolP transmission of individual session participants is controlled in the Session tray Session Cra Oo Session 707 072 397 Password not sek Session recording E Sina ty Christian x Moderators Sina Caren Christian Participants Jane Sara Thomas VoIP transmission of this session participant is deactivated off in the Vo P tray He can hear the other session participants but his own VoIP signal
93. rms of the license below SSLeay license http h71000 www7 hp com doc 83final ba554_90007 apcso2 html Code Reference http dl packetstormsecurity net crypt SSL SSLeay SSLeay o 9 0b tar gz Netviewer Meet 112 superobject A fast Delphi JSON parser Theora Codec zlib netviewer oy CITRIX The following software is included in this product superobject A fast Delphi JSON parser Unit owner Henri Gourvest lt hgourvest gmail com gt It is released under a dual license and you may choose to use it under either the Mozilla Public License 1 1 or the GNU Lesser General Public License 2 1 Use of any of this software is governed by the terms of the license below Mozilla Public License 1 1 MPL 1 1 http www mozilla org MPL MPL 1 1 html Please see section 7 of the license regarding the DISCLAIMER OF WARRANTY COVERED CODE IS PROVIDED UNDER THIS LICENSE ON AN AS IS BASIS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION WARRANTIES THAT THE COVERED CODE IS FREE OF DEFECTS MERCHANTABLE FIT FOR A PARTICULAR PURPOSE OR NON INFRINGING THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE COVERED CODE IS WITH YOU SHOULD ANY COVERED CODE PROVE DEFECTIVE IN ANY RESPECT YOU NOT THE INITIAL DEVELOPER OR ANY OTHER CONTRIBUTOR ASSUME THE COST OF ANY NECESSARY SERVICING REPAIR OR CORRECTION THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THIS LICENSE NO USE OF AN
94. roval for this e Application selection In general only applications and screen elements that the session partner has released for transfer can be controlled remotely You can neither see nor control elements that he or she has not selected in Application selection e Mouse priority When remote control is activated session partners share mouse and keyboard However the session partner whose computer is controlled remotely has a higher priority and retains control over her mouse at all times e Security key If the person whose computer is being controlled remotely presses the security key by default Fi he or she will immediately revoke remote control Netviewer Meet 37 Functions for moderators and participants netviewer oy CITRIX Granting remote control rights As moderator you can grant a session partner or yourself remote control rights 1 Inthe lower dropdown menu in the Session tray select the session partner to whom you wish to grant remote control rights christine 2 The participant in Show mode is asked whether he would like to grant the session partner remote control rights Would you like to grant remote control rights to another participant You can interrupt remote control at any time by pressing the security key F11 Data is stored in your clipboard The participant with remote control rights will be given access to this data 3 If he agrees the other session partner will receive r
95. s are available Click on the respective bookmark to move directly to a particular chapter Click on the Bookmarks frame on the left side of your screen From there you can jump directly to the desired chapter Press the Ctrl F key combination to search for specific words in the Acrobat file For example if you would like more information on usage statistics enter the words usage statistics in the search field This will allow you to view every location where the words usage statistics appear Netviewer Meet netviewer oy CITRIX About Netviewer Meet Netviewer Meet enables you to hold online sessions with multiple participants The session partners can show each other documents or applications jointly edit documents and communicate with each other in several ways Examples of areas where Netviewer Meet is useful are meetings training or presentations Two roles always participate in a Netviewer session e the moderator who organizes opens and directs the Netviewer session e a participant who enters a session that has already started The number of participants who can participate in a session depends on your product variation Neither the moderator nor the participants must install or configure any software To start a Netviewer session both sides need only an Internet connection and the Netviewer program which is available immediately without installation e The moderator uses the Netviewer Meet moderator pr
96. s fastmm files Netviewer Meet 110 Indy Internet Direct International Components for Unicode ICU Internet Component Suite ICS JEDI Windows API netviewer oy CITRIX The following software is included in this product Indy Internet Direct Portions of this software are Copyright c 1993 2003 Chad Z Hower Kudzu and the Indy Pit Crew http www IndyProject org Use of any of this software is governed for the code of IdUFT8 pas by the terms of the license below Mozilla Public License 1 1 MPL 1 1 http www mozilla org MPL MPL 1 1 html Please see section 7 of the license regarding the DISCLAIMER OF WARRANTY COVERED CODE IS PROVIDED UNDER THIS LICENSE ON AN AS IS BASIS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION WARRANTIES THAT THE COVERED CODE IS FREE OF DEFECTS MERCHANTABLE FIT FOR A PARTICULAR PURPOSE OR NON INFRINGING THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE COVERED CODE IS WITH YOU SHOULD ANY COVERED CODE PROVE DEFECTIVE IN ANY RESPECT YOU NOT THE INITIAL DEVELOPER OR ANY OTHER CONTRIBUTOR ASSUME THE COST OF ANY NECESSARY SERVICING REPAIR OR CORRECTION THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THIS LICENSE NO USE OF ANY COVERED CODE IS AUTHORIZED HEREUNDER EXCEPT UNDER THIS DISCLAIMER The sourcecode of the above mentioned program is unmodified downloadable Unmodified sourcecode Code Reference http www i
97. separ Cancel Upload d 5 In the Open file dialog that appears select the CSV file that contains the users e mail addresses 6 Click on Oper 7 Click on Upload to start the import process 85 Netviewer Meet 0 Funtions for Netviewer Administrators netviewer oy CITRIX gt After the import is complete you will see the imported e mail addresses in the list of users A message will appear above the list to tell you if the import process was successful or not Imported users will initially not have access to the programs automatically You must first assign a license to them 86 Netviewer Meet Funtions for Netviewer Administrators netviewer oy CITRIX Deleting a user 1 Inthe user list select the users that you wish to delete 2 Click on Delete and acknowledge the subsequent query When deleting users be aware that the last remaining user in user administration to have the Portal Admin role cannot be deleted Only after having assigned the admin role to another user can he delete himself Netviewer Licenses In most cases a user receives one license that is reserved for him at all times and cannot be used by other people Assigning licenses In order to utilize the full number of licenses purchased from Netviewer you must enter the appropriate number of users into the user administration system and assign each of those users to the desired contract 1 Sign onto the MyNetviewer customer por
98. ser administration 0 0 cece eee eee eee e eee ees 84 Netviewer LICGNS S cc cece cece ence ee ee ne eee eeaeeeeenaeeeeeeseeeeeeeeeeees 37 BIE UG NS accra ccs testes sea sepa 89 Assigning OWES ac ccoccccccnacscncanmeanenccceaensccmmadee diamaeseinmensadacemmeceneenmeeens 91 Administering PNOKNGS escsrsrecruriuscseirersnirnrinenso niinniin an 92 Profile administration interface cece cece cece e cece eee eect eee eeeeeeeeeeees 93 Netviewer Meet 3 netviewer oy CITRIX Administering profiles dsncosacendcews cee sdnsSeosEdeusnenncecdeondcestaseecncdasadunces 93 Customizing the e mail invitation text and teleconference 5 100 E mail invitation ROX biases cccanseee sams aceeeeneacemy aes sceue oreceeyaoaweue see ecceawne 100 Teleconference S LLINGS cc ccc cece cece eee eee e eee ee eee eenaeeeeeaeeeeeeeeeees 102 EOCOINO sasore cerne ne stones ace enenencenatenedewanesncesenesoeceeener seed 104 TAT TOS TGs castctanctceccenteseedenesauetantaahesasdsanceaesdatadeneesece E 104 Netviewer Usage SLALiSLiCS ccc cece eee ce ee ee eee eee eaeeeeeenaeeeeeeeeees 104 GIOS SONY ease eesti sees cae See eee ose eeccteac eee eenecesas etre oeeecqse setae 105 CONIC coiere E E 108 Netviewer Meet netviewer oy CITRIX About this user manual The User Manual for Netviewer Meet is intended for use by moderators who use the moderator program to prepare start and direct a Netviewer session Proced
99. session partners Profile Custom session configuration that the moderator can use to start a Netviewer session Profiles are defined in the profile administration area of the MyNetviewer customer portal Profile administration Additional module in the MyNetviewer customer portal for creating and administering profiles When the Netviewer user has the proper authorization a link to Profile administration will be available on the start screen Quality corner Indicator green striped who are gray circle in control panel Mini panel and Netviewer window frame which shows the progress of the screen transfer Recording function Additional functionality that enables recording of sessions in the nvl file format Session recordings can be replayed with Netviewer NetPlayer Remote control The moderator can grant a session partner the right to control another session partner s computer who is in show mode through mouse and keyboard entries Role A method for administering users that allows the Netviewer administrator to grant users specific rights in Netviewer Users are assigned roles in the user administration area of the MyNetviewer customer portal Security key Key by default Fi that the session partner in show mode can use to immediately revoke from the user in watch mode remote control rights when remote control is activated Session Netviewer Meet session which the moderator initiates and one or several parti
100. sible settings In the Multimedia settings dialog under Video you can e Select a video file an image or a Webcam e Adjust the image quality of your Webcam Under Audio you can e Select output device and microphone e Mute the microphone and switch off output audio e Test the audio devices by playing a test tone making a test recording and playing it back The buttons for transferring the image and video and for activating or deactivating the static image can be found in the My video tray Whiteboard The Whiteboard function allows session participants to add drawings and marks visible for everyone onto the transferred screen The session partner in Show mode can activate the Whiteboard as needed Two modes are available in the Whiteboard tray e Screenshot mode The screen freezes and all session participants can draw and make marks on the current screenshot e Live mode Screen transmission continues without limitation and the screen retains all of its functionality All session participants except the participant in Show mode can draw on the screen The session partner in Show mode can only delete the drawings Drawings and markings in Live mode are nonpermanent For example if a newly opened window covers a drawing the drawing will be deleted Activating Screenshot mode 1 Make sure that you are in Show mode 2 Inthe Whiteboardtray select Screenshot mode 3 Activate the Whiteboard with on Whiteboard
101. t specific roles Contract specific roles pertain to a certain contract and must be assigned separately for each contract Role Description User Primarily contains the authorization to start a Netviewer session Assistant Contains the authorization to view planned webinars for all uses of a contract in the Planned webinars overview Starting a session is possible only if the user has been assigned the role of User and a corresponding license has been assigned 89 Netviewer Meet Role Function Portal navigation Overview My account Download Help Start sessions Participate in sessions My contracts Administer profiles Customize e mail invitation texts Customize teleconference settings Administer users Assign roles View usage statistics for own license View usage statistics for all users View and download online invoices View user s own planned sessions in the session planner of the program View planned sessions for other users of the contract in the session planner of the program Funtions for Netviewer Administrators Comparison of the authorizations of the roles User without license VES NO MES YES Overview only no functions NO NO NO NO NO NO NO NO NO NO Netviewer Meet User YES YES YES YES Overview only no functions NO NO NO NO NO YES NO NO YES NO Assistant YES Y
102. tact If you are a Skype user you can invite people from your Skype contact list who are currently online to join a session that has already started 1 After starting the session as the Moderator click on the Invitation button in the Mini panel 2 Inthe invitation button s context menu click on the Skype contact whom you would like to invite to the session The Instant Messaging window from Skype will open From here you can send the selected contact the predefined instant message with the link to the Participant program 3 Click on the Send button in the Skype instant messaging window Send e mail invitation to session Ta Tina Ta James Netviewer Meet 33 sacs E M netviewer oy CITRIX Moderating the session The Session tray in the Control panel is the moderator s control centre Here you can view the core session data session number and session password if provided and control how the session proceeds 9 You can set or change the session password by double clicking on it The following functions are available only to the moderator e Select which session participant shows his or her screen Show mode e Grant remote control rights e Control the session participants VolP and video transmission e Appoint participants as co moderators e Invite participants see page 29 e Block the session e Record session e Remove participants from the session e Change session settings Session TICE
103. tal 2 Inthe right column click on User administration gt A summary of users will appear Overview User administration My account Add user F Edit j Contract assignment F Delete J My contracts Select all none User administration Name Contract Role araa F Alex Assistant User a T H baki netviewerde Assistant Portal Usage statistics Admin User F F Ben Assistant User Download ia Caren Lingue Assistant User Netviewer Meet Free Edition show contract ID 0001002 Help Netviewer Support Business Edition show contract ID 1000325 Netviewer Webinar Business Edition show contract ID 1000326 Netviewer Admin Business Edition show contract ID 1000721 3 Select the users that shall be assigned a license 4 Click on the button Contract assignment 5 Select the contract s that you wish to assign to the users 6 Click on assign gt The users can now access the licenses they have been assigned Revoke licenses l a Sign on to the MyNetviewer customer portal In the right column click on User administration A summary of the available contracts will appear Click on the button Contract assignment Select the users whose license s you wish to revoke up Woy KN Select the contracts that contain the licenses you wish to revoke Netviewer Meet 87 Funtions for Netviewer Administrators netviewer oy CITRIX 6 Click on Remove 7 The users will no longer have access to those licenses A user an e mai
104. taskbar In Watch mode right click on the task to open the context menu and gain access to a variety of functions related to customizing the view of Netviewer Netviewer Meet 25 nae netviewer oy CITRIX Original size Scale proportionally Scale Full screen Theatre mode Restore Minimize Maximize Close Alt F4 panel fronder The Netviewer icon in the system tray Panel From right ao The Netviewer icon in the system tray informs you that Netviewer Meet is Open currently being used on your computer Close e Right click on the icon to open the context menu where you gain access to functions related tothe Control Panel and can close Netviewer Exit Alk F4 Netviewer Meet 26 10 30 weekly meeting controlling netviewer oy CITRIX Functions for the moderator The moderator is responsible for organizing a Netviewer session in advance and assuming the leading role during the session He has access to a variety of administrative functions for these purposes Session planner Use the Session planner module to plan and administer appointments for Netviewer sessions Netviewer appointments that you entered for the current day appear in the Start dialog and can be started by clicking on them What are the benefits of the Session planner e lt helps you prepare better for your Netviewer sessions with date time and profile for example e You can send e mails to easily invite participants
105. thout a partic pani ISi pointer speech BUDD and Whiteboard The following limited functions are available chat file transfer video and WolF C Start participants in theater mode Starts the session in fullscreen mode with hidden background The transferred screen chat and videos are shown Participant options Pointer C Chat messages to moderator only Option Description Hold a session in Event mode Every session that is started with this profile will be held in Event mode Start participants in theater mode Every time a session is started with this profile the participant program will start in Theater mode Pointer With this function session participants can click to produce a pointer on the transferred screen in the Netviewer window Chat messages to moderator only Chat messages will be sent to the moderator only This option must be deactivated in order to allow the participants to send chat messages to each other Netviewer Meet 96 Funtions for Netviewer Administrators netviewer oy CITRIX Moderator options section Options for the moderator Application selection C Transfer Netviewer panel C Transfer task bar and system C Transfer desktop Transfer newly opened applications Session recording Record session Option Description Application selection Application selection specifies which applications and screen elements the participants will see when you show your screen Refer to the Application
106. ticipants Session tray In the Session tray participants can view the list of participants Here they will find the following information e Who is participating in the session e Who is currently showing his or her screen e Who currently has remote control rights e Who ts currently transferring his or her microphone and video signal When a participant wishes to change his or her name in the list of participants he or she double clicks on the name in the Sess on tray The name can now be modified Co moderating the session When the moderator has appointed a participant to be co moderator this person can take over moderation of the session The co moderator has all necessary authorizations Moderators Sina Phe Ye Caren J christian amp The co moderator can e appoint other participants as co moderators e decide who shows his or her screen and who has remote control rights e control VoIP and video transmission of individual or all session participants e seta session password e remove participants from the session e block the session Refer to the chapter titled Moderating the session beginning on page 33 for more information on the moderator functions The co moderator cannot e create and conduct surveys e use the invitation function e open and change the session settings e control session recording 52 Netviewer Meet Functions for Participants netviewer oy CITRIX
107. ting a Netviewer session from an Outlook appointment As the Moderator you can start the Netviewer session from the Outlook appointment at the planned time 1 Open the Outlook appointment 2 Inthe Netviewer Meet Netviewer online meeting tab click Start online meeting Start gt The Moderator program will now start 3 You will then immediately enter the session and wait until all participants have entered Outlook appointment with Netviewer session on participant side e The participant opens the Outlook appointment and clicks on the link in the invitation text The participant program starts and the participant moves directly into the session Microsoft Outlook 2003 Microsoft Outlook 2007 or higher Sending an invitation after a session has begun Proceed as follows if you wish to spontaneously invite participants to a session that has already started or if you need to quickly send the participants session data 1 After starting the session as the moderator click on the Invitation button in the Mini panel Netviewer then attempts to access your e mail program You may see a query from your e mail program that must be acknowledged 2 The e mail to be sent will be opened in your e mail program Enter the recipient s of the e mail and add the necessary information such as attachments 3 Send the e mail Netviewer Meet 32 Functions for the Moderator netviewer oy CITRIX Inviting a Skype con
108. tionnaire Time limit Minutes Moderators are participating in the survey Netviewer Meet 47 Functions for the Moderator netviewer oy CITRIX Create test The survey function offers additional functions for testing situations Refer to Survey mode Create test beginning on page 48 for more information Individual A survey is conducted either in the form of individual questions questionnaire questions that appear one after the other on the participant s S screen or as a questionnaire in which all questions are displayed at once Time limit The participants have only a limited amount of time in minutes to answer the questions Moderators are The moderator and co moderators will participate in the participating in the survey survey Survey mode Create test When using the survey function Create fest you must define the correct answers while creating the survey You also give points for correct answers The points are used to assign a score when analyzing the survey 1 Activate Create testin the Options area 2 For every question that you insert provide the correct answer For question types Yes or No Tendency One answer and Several answers do this by clicking on or selecting the correct answer One point will be sranted for every correct answer Question types Short text and Long text are excluded from the point based evaluation because the participants are asked to formulate their own responses If
109. ton Pause session recording You can start session recording again at any time or stop it completely L Stopping and saving session recording 1 Click on the button Stop session recording a 2 As soon as you end session recording a Save as dialog will open This allows you to specify where the recording file will be saved If you do not specify a save location the file will be saved by default in the same folder where the exe Netviewer program is located Please inform your Netviewer contact if you would like to specify in the Save as dialog a particular location for your nvl files as the default value for your Netviewer application Deactivating the recording function In the profile administration area of the MyNetviewer customer portal you have the ability to deactivate session recording for certain users Netviewer Meet a E netviewer oy CITRIX Netviewer NetPlayer Use Netviewer NetPlayer to open an nvl file Here you have access to the following functions j gt EW Conferencing GoToM x B Googie Join a Meeting Host a Meeting 24 7 Support Login Home GoToMeeting GoToWebinar GoToTraining Compare Our Products Contact Sales 1 888 646 0014 Easy web conferencing and online meeting tools Work with anyone anywhere Try It Free Buy It Now 30 Day GoToMeeting Trial Buy Onine Coming 5202 7 HDFaces fds fim GoToMeeting GoToWebinar GoTolraining aa Online Meetings Made Easy
110. ts As moderator you can grant other session partners show rights 1 Inthe upper dropdown menu in the Session tray select the session partner whose screen you want to show Initially a black screen will be visible in the Netviewer window for the moderator and the other session participants Lars a 2 The selected participant will see a query He can adjust the settings in the Application selection tray and then acknowledge the query The moderator and other session participants then see the released applications in the Netviewer window Your screen content is about to be transferred Do you want to proceed You can use the Application selection tray in the Netviewer Control Panel at any time to select which applications you would like to transfer REC Notice The session may be recorded The icon at left will be shown in the Session tay whenever recording is active E Stop showing this dialogue during the current sessio Se ed If the participant would like to deactivate transmission of her screen she must click on Watch in the Mini panel The Netviewer window will remain black until the moderator grants show rights to another person Netviewer Meet 54 Functions for moderators and participants netviewer oy CITRIX Functions in show mode You can use the following functions while showing your screen Application selection In the Application selection tray you determine which applications and
111. ts will then hear only the moderator Deactivate the mute function function reserved for conference leader Press the keys again to deactivate the mute function Muting yourself A session participant can mute or unmute his or her own microphone by pressing the keys 6 You will be able to hear the other session participants but they will not be able to hear you Number of participants You can call up the number of session participants by pressing the 1 keys Roll Call You can replay the names of all session participants recorded when they dialed into the telephone conference by pressing the keys 2 All participants will hear the number of participants and the Roll Call Block You can block or unblock the telephone conference by pressing the keys 3 Blocking prevents additional persons from dialing in to the telephone conference Ending the telephone conference Simply hang up when you would like to leave the telephone conference When a session participant hangs up his or her name will be announced The telephone conference ends when the final participant hangs up 79 netviewer oy CITRIX Exit session All session partners whether they are the moderator co moderator or a participant can leave the Netviewer session at any time e If the moderator exits the moderator program he will also close the session If the moderator had previously selected a co moderator the session wi
112. ty of information in encrypted form in the Windows registry This will include for example login data saved by the moderator the most recently used audio and video devices and the positions of windows 81 Netviewer Meet netviewer oy CITRIX Functions for Netviewer Administrators As a Netviewer Portal Administrator Portal Admin you have access to the following functions in the MyNetviewer customer portal e administer licenses and users e activate and deactivate program functions and settings in the form of profiles for specific users e customize the text of e mail invitations to your requirements e view usage statistics for all users Registering in the MyNetviewer customer portal 1 You will receive an e mail with a registration link 2 Click on the link 3 To register in the MyNetviewer customer portal enter your e mail address and select a password 4 Fill in your contact information Signing on to the MyNetviewer customer portal 1 Enter https my netviewer com into your browser 2 Enter your e mail address and password here 3 Click on Login Netviewer user administration User administration in the MyNetviewer customer portal provides functions for authenticating and authorizing users With user administration you can do the following things e Use the login with e mail address and password to confirm a user s identity and limit his or her access to Netviewer e Assign rights to specifi
113. u may choose to use it under either the Mozilla Public License 1 1 MPL 1 1 or the GNU Lesser Public License 2 1 LGPL 2 1 Use of any of this software is governed by the terms of the license below Mozilla Public License 1 1 MPL 1 1 http www mozilla org MPL MPL 1 1 html Please see section 7 of the license regarding the DISCLAIMER OF WARRANTY COVERED CODE IS PROVIDED UNDER THIS LICENSE ON AN AS IS BASIS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION WARRANTIES THAT THE COVERED CODE IS FREE OF DEFECTS MERCHANTABLE FIT FOR A PARTICULAR PURPOSE OR NON INFRINGING THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE COVERED CODE IS WITH YOU SHOULD ANY COVERED CODE PROVE DEFECTIVE IN ANY RESPECT YOU NOT THE INITIAL DEVELOPER OR ANY OTHER CONTRIBUTOR ASSUME THE COST OF ANY NECESSARY SERVICING REPAIR OR CORRECTION THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THIS LICENSE NO USE OF ANY COVERED CODE IS AUTHORIZED HEREUNDER EXCEPT UNDER THIS DISCLAIMER The sourcecode of the above mentioned program is unmodified downloadable Unmodified sourcecode Code Reference http sourceforge net projects jedi apilib files Use of any of this software is governed by the terms of the license below GNU Lesser Public License 2 1 LGPL 2 1 http www gnu org licenses lgpl 2 1 html Code Reference http sourceforge net projects jedi apilib files Netviewer Meet 111 JSON Spirit
114. ur video signal Requirements for video transmission To transfer video you will need a Webcam We recommend testing whether the Webcam is correctly attached to your computer and properly configured before the session begins If you do not have a Webcam you can also display a static image file format bmp or jpg or a video file format avi or mpeg On the moderator side When you as Moderator open a session transfer of Video is deactivated in the My video tray The following cases are possible e A Webcam is attached to your computer In the My video tray click on in order to activate transmission e No Webcam is attached to your computer Click on the arrow at the lower right of the tray Select Video source and then mage or Video in order to transfer a static image or video file instead of a Webcam video stream Video transmission of individual session participants is controlled in the Session tray 69 Netviewer Meet Functions for moderators and participants netviewer oy CITRIX Session L E Session 707 072 397 Password not seti Session recording E Sina ty Christian Moderators Sina Caren Christian Participants Jane B 5ara Thomas Transmission of the session participant s video is deactivated off in the My video tray His video is not visible to the other session participants Transmission of the session participant s video is activated on
115. ural descriptions of a session and Netviewer functions are primarily from the moderator s perspective Many Netviewer functions are the same for all users whether participant or moderator The User s Manual will always inform you whether a function Is available for all session partners or only for the moderator Descriptive conventions in the User Manual Step by step directions are always numbered Example 1 Click on the New button 2 Enter a topic for the session 3 Enter when the session will begin and how long it will last Operational elements found in the user interface such as buttons dialog titles or options are italicized in the text when these refer to specific instructions or references Example e To deactivate event mode deactivate the Hold a session in Event mode option e Inthe Application selection tray you can select the applications that Netviewer will transfer to the session partners Keys on your keyboard are surrounded with brackets Example e To switch to another screen use the key combination Ctrl Alt S Notices for operating Netviewer such as warnings special tasks are followed by an exclamation point Useful tips for operating Netviewer are labeled with a light bulb symbol Netviewer Meet 5 About this user manual netviewer oy CITRIX Navigating through the User Manual When reading the User Manual on your screen with Acrobat Reader a variety of navigation function
116. wer generates the actual invitations it will automatically replace these placeholders with the relevant information Placeholder is replaced by lt SESSION_LINK gt Invitation link to the participant program lt SESSION PW gt Session password you selected lt SESSION_NO gt g digit sesson number lt SESSION_ DATE gt Date and duration of session lt TELCO NO gt Country Telephone numbers teleconference charges lt TELCO_INFO gt Default text Your session number is x modify text under Teleconference settings 9 Placeholders can be used multiple times in the text Reset customized template to the default Netviewer template 1 Activate the Use default text option 2 Click on Save Netviewer Meet 101 Funtions for Netviewer Administrators netviewer oy CITRIX Teleconference settings Open conference settings gt Sign on to the MyNetviewer customer portal In the right column click on My contracts A summary of the available contracts will appear Click on the contract you would like to edit or for which you would like to create a profile Click on 7eleconference settings under the section E mail invitation and teleconference The template for the teleconference will open Two options are available Option Use Netviewer telephone conference Use your own telephone conference solution Description The telephone conference solution provided by Netviewer will be used Your own tele
117. wers to this type of question Only exactly one answer can be selected You can define the number of answers and the text associated with each answer OO Several answers Checkbox There are several possible answers to this type of question Several answers can be selected You can define the number of answers and the text associated with each answer Jax Short text This question can be answered any way the participant chooses in a single line of text m LL a Tt LJ Netviewer Meet 44 Functions for the Moderator netviewer oy CITRIX Long text This question can be answered any way the participant chooses in multiple lines of text If the answer is longer than the size of the text field vertical scroll bars will appear Ad hoc survey Proceed as follows to create an ad hoc survey 1 Inthe Survey tray click on Ad hoc survey 2 Inthe Select question type window select the desired question type 3 Enter the required information for the type of question you selected text of the question possible answers 4 Click on Save to save the ad hoc survey in the tray you can start it at a later time or click on Start to start the ad hoc survey immediately Once you have started the ad hoc survey it will appear for the participants as a separate window The window will remain in the foreground until the participant has answered the question or closes the window The a
118. y Netviewer Meet participant program will be compatible with your moderator program The Netviewer moderator programs of version 6 0 or higher are compatible only with versions later than 6 0 of the participant programs and vice versa The latest programs are available at www netviewer com Functional settings in the participant program always adapt to the moderator program For example if a function is hidden in the moderator program it will also be unavailable in the participant program Netviewer plug ins Netviewer plug ins are useful for users who would like a quick and easy way to start Netviewer from other applications Once you have installed the plug ins you will be able to start or participate in a Netviewer session directly from Microsoft Excel for example with just a simple click Netviewer plug ins are available for the following applications Netviewer Meet 9 soting up Notowe netviewer oy CITRIX e Windows Explorer e Microsoft Office Microsoft Outlook Word Excel PowerPoint e Expanded Microsoft Outlook plug in for planning appointments e Lotus Notes e Microsoft Internet Explorer e Mozilla Firefox Please note that Netviewer must be installed on the computer in order to use the Netviewer plug ins Local administrative rights are therefore also needed Installing the plug ins The first time the moderator program is used a dialog box will appear that will allow you to start installation of the Netviewer plu
119. you would like to specify the number of points for correct answers proceed as follows 1 Under Options activate the option Manually define points for each answer 6 2 Use the plus and minus buttons to adjust the number of points for each correct answer When you publish the test results for the participants each participant will see only his or her test results and cannot view the results of the other session participants Netviewer Meet 48 E netviewer oy CITRIX Action menu The Action menu in the survey editor contains the following functions Import Opens the Open dialog so you can open a survey Saved as an XML file in the survey editor Export Opens the Save as dialog in order to save the current survey as an XML file You can re use the saved survey at any time or forward it to another moderator Reset Deletes previous entries in the survey editor Start Starts the survey if all entries are complete If any information is still missing a query dialog will appear W If you have saved a survey as an XML file during a later session you can simply drag it from the place where it is saved such as from Windows Explorer and drop it in the Survey tray Showing results After a survey has been completed you can view the results e When a survey is over click on Show results in the Survey tray The Results dialog will open Show results Netviewer Meet 49 E A netviewer oy CITRIX Here you hav

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