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Installing VSoIP Lite - CBC Group

1. Ee g 2 E ks Salles E Rs Ea cs wu E 212 2 8 E 02 2 gt ZN DWNT350VPE 264 MPEG4 MJPEG dome camera 1x 1x YES YES YES YES NA YES 2 YES by I E ZN D310APE MPEGA MJPEG dome camer 1x 1x YES YES YES YES NA YES 1 YES by I E ZN DT350APE MPEG4 MJPEG dome camer 1x 1x YES YES YES YES NA YES 1 YES by I E ZN DNT350APE MPEG4 MJPEG dome camer 1x 1x YES YES YES YES YES 1 YES by I E ZN Y11VPE H 264 MPEG4 MJPEG CS mount camera 1x 1x YES YES YES YES YES 2 YES by I E ZN NH11VPE 264 MPEG4 MJPEG CS mount camera 1x 1x YES YES YES YES YES 2 YES by I E ZN NHW11VPE H 264 MPEG4 MJPEG CS mount camera 1x 1x YES YES YES YES YES 2 YES by I E ZN NH21VPE 264 MPEG4 MJPEG CS mount camera 1x 1 YES YES YES YES YES 2 YES by I E ZN S100V H 264 videoserver 1x 1x YES YES YES YES YES 2 YES by I E ZN S1000VE H 264 videoserver 2x 2x YES YES YES YES NA YES 2 YES by I E ZN S100AE MPEGA videoserver 1x 1x YES YES YES 1 YES by I E ZN S1000AE MPEGA videoserver 1x 1x YES YES YES YES YES 1 YES by I E ZN S4000AE MPEGA 4CH videoserver 4x 4x YES YES YES YES YES 4 YES by I E PixelPro ZN C1 H 264 D1 CS mount camera 1x 1x NO
2. X Extended Standard status Startup Type Log On As Microsoft NET Framework NGEN Notifies selected users and co Provides support for 3rd party Provides software installation Provides support for out of pr Enables the download and inst AVG Remote Admin helper ser Transfers data between dient Enables ClipBook Viewer to sto Supports System Event Notific Manages the configuration an ee Started Manual Disabled Manual Manual Manual Automatic Automatic Automatic Automatic Automatic Automatic Automatic Disabled Disabled Manual Local System Local Service Local Service Local System Network Service Local System Local System Local System Local System Local System Local System Local System Local Service Local System Local System Local System Figure 53 Windows services application Right click and choose Properties to display the Properties dialog for the service Viewing Windows Services List 65 of 77 Video Services Properties Local Computer General Log On Recovery Dependencies Service name CSServices Display name Video Services Description Video Services for IP Video Path to executable C Program FilesVideoServerNServices Service exe Startup type Manual Service status Started You can specify the start parameters that apply when you start the service from here Figure 54 Configuri
3. Caution Take care not to add the upgrade license in the New License Key box 3 Click Activate Upgrade 4 Restart the PC If this step is not carried out the recorder will continue to be limited to four recording streams until the PC is restarted Following PC restart the recorder is limited to recording 16 streams If activation fails see Installing VSoIP Lite above for possible reasons Uninstalling VSoIP Lite There may be two situations where you wish to uninstall VSoIP Lite You want to uninstall so that you can upgrade to a newer version of VSoIP Lite In this case you want to keep your current configuration to use with the new version You want to completely remove all applications data recording data and database entries Uninstalling for Upgrade Purposes To uninstall the current version of VSoIP Lite to enable you to install a newer version 1 Close the VSoIP Lite application 2 Stop the VSoIP Lite Recording Server This is displayed as the Video Services service See Viewing Windows Services List on page 65 for information on how to do this 3 From the Start menu select VSolPSuite Lite Uninstall VSoIP Lite Note Using this uninstall method removes the application but leaves recording data and database entries intact Performing a Complete Uninstall This method removes not only the application but also all data recording data and database entries 1 Close the VSoIP Lite applicatio
4. Using Stream Sampling to Reduce Required Storage Space 47 of 76 Playing Back Recorded Video VSoIP Lite allows users to view up to 4 recordings simultaneously Recording footage is stored on the integrated NVR which is installed at the same time as VSoIP Lite For information on creating recordings see Recording Camera Footage on page 44 Note In this section the term recorders is used to mean Networked DVRs or the integrated NVR Discovering Recorded Footage To view recordings for a device or set of devices select an item in the tree If you select a single device for example Elevator in Figure 36 only recordings for that camera are shown If you select a device with more than one camera attached for example Covert or a location which has more than one device associated with it for example Underground all recordings for all devices associated with that item are displayed f more than one recording is shown for a single device this may be due to an NVR failure during the recording The recording may have switched automatically from one NVR to another For more information please see NVR Failover on page 132 If the camera associated with a recording is no longer available in the site the recording is still shown in the list with the Camera Name shown as Deleted Device Recordings made by a recorder no longer in the surveillance site are not listed VSoIP Client LITE Recordings C
5. Video streamed from IP cameras and networked digital video recorders is the major configurable source of traffic on the network The quantity of data traffic from each source accumulates as it is consumed by increasing numbers of devices System Components 6 of 76 Furthermore since the integrated NVR replays recorded network streams the amount of data traffic generated is the same as that of the original recorded stream Multiple playback sessions of the same recorded stream result in an accumulation of data traffic in line with the number of playback sessions Infrastructure When planning system infrastructure you should take the following into account Cable connections to a typical network switch device have maximum rates of 100 or 1000 megabits per second Network connection between a device and a network switch can be e Half duplex they can either send or receive traffic at any given moment Full duplex they can send and receive traffic at the same time A network connection might have traffic from Asingle IP camera or networked digital video recorder DVR only P cameras and networked DVRs There may be non surveillance network data on the same network Multicast traffic may help reduce bandwidth requirements However it may not be supported by the surveillance suite components A network time sever The presence of a hardware or software based time server is a mandatory requirement All IP cameras e
6. zoneF Disconnect zone d Digital Zoom zoneH 3 Figure 41 Taking a snapshot of recorded video Editing Recording Jobs An existing recording job can be edited to use an alternative set of rules about when to record e g switching on or switching off the looping functionality or changing the loop duration The partition on which the recording is being made can also be changed If the recording job for that video source is no longer required then the recording job can be disabled Note It is not possible to change the video source of a recording job Playing Back Recorded Video 52 of 76 Deleting Disabling Recordings VSoIP Lite automatically starts to overwrite older recordings when the partition on which they are stored becomes full However you can manually delete recordings for a particular camera as follows Due to the internal design of the VSoIP Lite NVR deleting a job in the VSoIP Lite client disables it on the NVR Remember that you can edit a job to use a different recording criteria for example looping policy and or storage partition If the recording job for a video source is no longer required then you should disable it as shown in Figure 42 VSolP Client LITE Camera to record This camera has an existing record schedule Overground Liverpoot ameras Concourse Live Notth Recorder The following recorder is scheduled to record the above camera Continuous Recording Disable S
7. Before Installing VSoIP Lite 12 of 76 Table 5 VSoIP Lite port usage Application Role Default Path Port Note Number Setup exe VSoIP Lite installer installation media 80 TCP The bootstrap installer for VSOIP Lite MSI file VSoIP Lite installer installation media 80 TCP The main installer for VSoIP Lite VSoIPLite exe Application C Program 7002 TCP VSolP Lite application Files GANZ VSoIP Lite Note Blocking the required ports and or not allowing VSoIP Lite and related applications to use the network can prevent successful installation activation or execution of VSoIP Lite The port information and network transport for all IP cameras and encoders that are be controlled and viewed should be added to the firewall rules Additional Security Software It is not advisable to execute the following on the PC unless the impact of their execution is considered carefully Anti virus Anti spyware Software firewall Direct 3D Hardware Support and Microsoft Direct X 9 0c or above To ensure maximum performance the VSoIP Lite PC requires an excellent graphics sub system The minimum requirement is a graphics sub system capable of hardware accelerated Direct 3D rendering You should have also installed the latest released graphic drivers either from the graphics sub system manufacturer or from the PC manufacturer Caution When using MegaPixel cameras or encoders the resolution of the rendered image might exceed the Direct X 3D c
8. NO YES YES N A YES 2 YES by I E PixelPro ZN C1M H 264 720p CS mount camera 1X 1X YES YES YES 2 YES by I E PixelPro ZN C2M H 264 1080p CS mount camera 1 1 NO YES YES YES 2 YES by I E PixelPro ZN DT1A H 264 D1 minidome camera 1X 1X NO NO YES YES YES 2 YES by I E PixelPro ZN DT1MA H 264 720p minidome camera 1x 1x NO NO YES YES N A YES 2 YES by I E PixelPro ZN DT2MA H 264 1080p minidome camera 1X 1X NO YES YES YES 2 YES by I E ZN PT IP H264 camera 1X 1X YES NO YES YES 2 NO by I E VSoIP Videowall VSoIP Video wall v3 0 N A N A N A N A N A N A N A N A N A N A N A VSoIP Videowall2 VSoIP Video wall v3 1 N A N A N A N A N A N A N A N A N A N A configured when adding device to VSoIP Lite Serial Serial Transparent PTZ protocols All protocols implement BBV Serial C Dome Serial GANZ PT Serial Zoom Pan Tilt Presets store recall Presets renaming Pelco P Serial Sensormatic Serial Vicon Serial OSD when supported Tours when supported 72 of 76 Appendix C Specific Device Considerations This chapter contains the following information Adding ZV S306 and ZN D2024 Devices to VSoIP Lite e Adding DRH DVD and DR4H Lite DVRs Adding ZV S306 and ZN D2024 Devices to VSoIP Lite If you are adding a Ganz ZV S306
9. 12 06 Free mem 2421MB Ei vs Figure 36 Recordings discovery Playing Back Recorded Video 48 of 76 Displaying an Events List for a Recording You may wish to view more information about a particular recording VSoIP Lite allows you to display all events which occurred while a recording was in progress 1 Display a list of recordings as described above 2 Select a recording in the list 3 Selectthe type of event you want to display Select All events to display all events which occurred during the recording including any triggers that are associated with the device that has been recorded 4 n Figure 37 all events which occurred during the recording made by the zoneA camera are displayed VSolP Client LITE DER Recordings Camera Name Camera Location Start Time End Time Recorder Name Recorder Location Under ert Not Finished eet nc vert 18 42 E zoneB Underground LiverpoolStreet Cameras Covert 18 10 2008 09 22 36 Not Finished LiverpoolStreet Recorders zonet Underground LiverpoolStree Cameras Covert 18 10 2008 09 14 47 Not Finished LiverpoolStreet Recorders 5 zoneD Underground LiverpoolStreet Cameras Covert 18 10 2008 09 21 24 Not Finished LiverpoolStreet Recorders Select a recording in the list to display events zoneE Underground LiverpoolStreet Cameras Covert 18 10 2008 09 09 22 Not Finished LiverpoolStreet Recordes associated with it Underground zoneF Underground LiverpoolStreet Cameras Cover
10. 8 Actions Alarms assetID4351 Output S Cameras 088 assetiD9951 Figure 13 Renaming setting location for video source Note All Networked DVRs can be grouped together in their own logical group of recording devices using the location text The location text for the various video sources of IP cameras and Networked DVRs can then be renamed and modified to allow the physical layout of the surveillance site to be readily understood from the site device hierarchy Device Configuration 26 of 76 Configuring Triggers A trigger is the source of an alarm such as an alarm contact on an IP camera or a Networked DVR Edit Device Type Network Address Usemame Password Full Name LiverpoolStreet Alarms Emergency Stop Down Esca VSolP Client LITE fad Description Liverpool Street underground ecalator 1 reports fa Location BBBEEE derground LiverpoolStreet Cameras Cover Underground LiverpoolStreet Cameras Check the events you wish to monitor for this device Emergency Stop Down Escattor fault Underground Liverpool Street Alarms Escalator 1 faut Underground LiverpoolStreet Alarms Down Escalator Underground Liverpool Street Alarms Faut Up Escalator Underground LiverpoolStreet Alarms lt 1 Cameras Dem amp Cameras Type Trigger Input 01
11. CS mount camera 1 1x NA YES YES YES NA YES 2 NO by LE C NV4VS MPEG4 4CH videoserver N A N A NA YES YES 4 NO i iens ZR DHC1630NP MPEG4 DVR 16x N A YES N A YES YES YES YES 16 NO TBI ZR DHC830NP MPEG4 DVR 8x YES YES YES YES YES 8 NO ZR DHC3240 MPEG4 DVR 16 16 YES YES YES YES YES 32 NO a DR4N DVD MPEG4 DVR 1x YES N A YES YES YES YES NO TBI DR8N DVD MPEG4 DVR 8 8x YES YES YES YES NO TBI DR16N DVD MPEG4 DVR 16x 16x YES YES YES YES YES 16 NO TBI DR4H DVD 4CH H 264 DVR 4 1 YES N A YES YES YES YES NO zs DR8H DVD 8CH H 264 DVR 8 YES YES YES YES NO m DR16H DVD 16CH H 264 DVR 16 16 YES NA YES YES YES YES 16 NO a DR4H Lite H 264 DVR 4 NIA N A YES YES YES NO DR8NRT MPEG4 DVR 8x 8x YES N A YES YES YES YES NO TBI DR16NRT MPEG4 DVR 16x 16x YES N A YES YES YES YES 16 NO TBI ZN D100VPE H 264 MPEG4 MJPEG dome camera 1x 1x YES YES YES YES N A YES YES by I E ZN DT350VPE H 264 MPEG4 MJPEG dome camera 1x 1x YES YES YES YES N A YES YES bylE ZN DNT350VPE 264 MPEG4 MJPEG dome camera 1x 1 YES YES YES YES N A YES YES bylE 71 of 76
12. Right click the video pane and select Digital Zoom Click the part of the pane that you want to see in more detail then use the mouse scroll button to zoom in and out as required While zoomed in click away from the centre of the image and drag the mouse to pan the video Working with Live Video and PTZ 35 of 76 Taking a Snapshot of Live Video VSoIP Lite allows you to capture snapshots of live video playing in a video pane These are saved to Desktop VSoIP Image Clips FromLiveDevices as jpeg images To change this location see Default Settings on page 58 To take a snapshot right click in the pane displaying the video at the point you want to capture and select Snapshot WcDome Recorded Ei ug EurostarTeminal Figure 26 Taking a snapshot of live video Working with Live Video and PTZ 36 of 76 Control of Pan Tilt Zoom Activation Deactivation Lak Overground CanarWhar Camera Platform Live Recorded amp EurostarTeminal LiverpoolStreet Gud Cameras Concourse Sd Live a West h Recorded 1 305 nderground LiverpoolStreet Shoreditch zm P 8 RT 2 ausi Click PTZ to display PTZ panel 4 User admin logged int er montfort Figure 27 Activating deactivating PTZ support Moving and Zooming To pan the camera left left click to the left of the contro
13. VSoIP Export Player is designed to maintain the evidential integrity of the original recording by keeping the recording in its native format Unlike other forms of export e g MP4 native exporting means that the exported recording has not been transcoded or altered in any way When VSoIP Lite is instructed to export recordings in native format it copies the Exported Recordings Player Installer into the same folder as the exported recordings The folder therefore contains one or more REX files one for each exported recording and the installation program for the player The intent is to create an evidence pack for use by individuals without access to VSolP Lite Note Although the computer running VSoIP Export Player can be considered to be a general purpose PC it must support Microsoft Direct X 3D rendering to a reasonable performance level For information on using VSoIP Export Player please see the VSoIP Export Player User Guide Exporting Recorded Video 55 of 76 Chapter 6 System Administration This chapter contains information on the following e Restoring Factory Defaults Viewing System Information Default Settings Restoring Factory Defaults You can revert VSoIP Lite back to its factory default settings as shown in Figure 45 VSolP Client LITE Select Client Setting ProgramData GANZ m o d Figure 45 Restoring factory defaults Select which parts of the system you want to reset a
14. ZN S1000VE MPEG2 ZN S1000VE MPEG4 Device Configuration 21 of 76 Using Location Text VSoIP Client LITE inf Ej saw Cameras 3 A Overground S i Canary Wharf S A Camera S A Platform Live Recorded B a Eurostar Terminal 8 Camera S A LiverpoolStreet Cameras 5 Concourse 5 Live North West 8 Recorded 5 18 Underground 2 2 LiverpoolStreet 5 Cameras jg Covert Elevator 5 8 Platform live recorded Figure 8 Device hierarchy example Location text is used to logically group devices An example of the location text can be seen by looking at the presentation of the device hierarchy or site When constructing a location string each level of the hierarchy is defined by the use of the forward slash character e g If the location string is left blank then the name of the device is the sole label for the device and is shown at the top level of the hierarchy A location string entered without slashes adds the device one level down in the hierarchy with a top level entry labelled by the location string A location string containing two labels separated with a single slash adds the device two levels down the hierarchy with the text before the slash labelling the device at the top level the text after the slash labelling the device at the second level and then finally the name of the device labelling the third level By naming different devices with common top second third etc locatio
15. en Display the camera name and path on the top left of video panes which are displaying live video Show Title of Camera in Video Viewer Note This setting does not apply to video displayed in the client via a n Video wall For information on how to display overlays on a Video wall itself see the Video wall User Manual When interacting with a device that supports audio this option allows a Automatic Audio user to hear audio from a camera by clicking on the pane in which it is Enabled Control displayed For more information see Listening to Audio from a Camera on page 30 Full Duplex Audio Allows communications in both directions simultaneously Disable this Enabled option to enable Half Duplex mode Audio Out Timeout This value specifies how long a microphone can be used for before the dibssconds connection times out Default Settings 59 of 76 Appendix A Maintenance Information The follow section provides useful information regarding the general use and setup of the surveillance system Opening a Command Prompt in Microsoft Windows The command prompt allows certain tools that do not have a graphical user interface to execute Often such commands require extra parts called arguments that detail what options need to be configured For instance the networking command ping allows the network connections to another networked device to be tested The main argument required is the IP address of the device e g ping 10 11 12
16. the application otherwise appears as if the video is being displayed In this case stopping video which is being displayed in one player causes a player that was not showing video to display video This is not a defect in the application rather this is a limitation of the graphics system hardware in use Uninterruptable Power Supply UPS system To prevent system corruption due to power loss a UPS system must be installed This should be of a type that shuts down the operating system automatically if the utility power does not resume before the UPS power fails To prepare for this possibility the computer s power on settings operating system and the UPS system should be configured so that the computer is powered on and the operating System is automatically rebooted as soon as utility power is restored Operating System Windows XP Professional service pack 3 or greater is recommended Note VSoIP Lite has been tested and verified on Windows 7 32 bit systems Installation must be carried out as Administrator To run the program you must right click VSoIP Lite in the Start menu and select Run as Administrator VSoIP Lite is compatible with Windows 7 64 bit systems Note Certain ports must be opened for VSoIP Lite to operate correctly For more details see Firewalls and Port Usage on page 12 Caution In geographical regions where several calendar types are used please ensure that your regional Date Time settin
17. 1 of the audit trail is used Once the table becomes full VSoIP Lite automatically reduces the table size to the smaller of the following two options Entries for the last 7 days The most recent 10 of entries Note During the reduction process users have read only access to the system The Audit Trail 43 of 76 Chapter 5 Recording with VSoIP Lite This chapter contains information on the following Recording Camera Footage Recordings Storage Overview What Happens When a Partition Becomes Full Playing Back Recorded Video Recording Camera Footage VSoIP Lite allows you to record continuously from cameras in your surveillance site or to specify certain times when recording should take place You can then play back the recorded footage see Playing Back Recorded Footage on page 50 Note If you are using a free version of VSoIP Lite you can create up to four recordings record more than this you must upgrade See Upgrading VSoIP Lite s Recording Streams on page 14 Recordings Storage Overview In VSoIP Lite you set up partitions during installation When creating a partition it is important to take the following factors into consideration Size You should consider the data rate from the camera s that will be recording to that partition when deciding on the size in Gigabytes of a partition By choosing a size you are implicitly specifying the length of recording footage in minutes h
18. 12 10 2008 10 42 33 Not Finished Liverpd Cameras zoneE Underground LiverpoolStsel Cameras Covert 12 10 2008 10 35 46 Not Finished zoneF Underground LiverpoolStieet Cameras Covert 12 10 2008 10 34 09 Not Finished zone amp Underground LiverpoolStieet Cameras Covert 12 10 2008 10 36 24 Not Finished zoneH Underground LiverpoolStieet Cameras Covert 12 10 2008 10 32 46 Finished Liverpd Recor Please select a folder on your computer to receive the recording backup We recommend you select empty folder C Recordings LiverpoolStreet Query Complete No recordings with selected Event Event Category Event Type Time Usemame Device Events Device Conneciing 14 October 2008 09 03 41 admin Device Events Device Connecled 14 October 2008 03 03 41 admin Device Events Device Connecling 14 October 2008 12 19 27 admin Device Events Device Connected 14 October 2008 12 19 28 admin Device Events Device Connecting 14 October 2008 13 25 40 Device Events Device Connected 14 October 2008 13 25 40 Device Events Device Disconnepted 14 October 2008 13 25 42 admin Device Events Device Disconnegted 14 October 2008 13 54 55 admin Device Events 14 October 2008 13 55 02 admin Device Events Device Connected 14 October 2008 13 55 02 mount of recording The selected recording has Start Time 12 October 2008 10 41 50 EndTime 15 October 2008 0
19. Encode Input 01 Encode Network Address 100623 Input 02 Encode Input 02 Encode Full Name Underground LiverpoolStreet Alarme Emergency Stop Down Escator 9 Output 3 Triggers Description Liverpool Street underground Escalator 1 reports fault Trigger 01 Trigger 02 Target harbum 10 0 62 3 bio source 2 Trigger 03 Trigger 04 Device ID C5013447d9b4bdBbc Sd4dcSb 77132ebIRC TriggerService 000002 9 lt Waverly market T CPU 5 27 Free mem 2131 Figure 14 Activating and naming triggers To activate a trigger 1 Select the alarm you want to edit from the list and click Edit Device 2 Select the camera associated with this alarm This allows operators interacting with the alarm to easily see a related video feed 3 Check Trigger Enabled This allows VSoIP Lite to receive alarms 4 Click Update Note There may be a lag time between connection loss of a given device and the raising of an alarm indicating the connection loss This lag can be anything between 30 and 90 seconds depending on device and server activity Note Triggers can either be actively monitored or not When updating a trigger make sure that you have enabled monitoring of events for that trigger Use the location text to logically group triggers into groups that make sense for the physical site being monitored You cannot delete triggers If one or more triggers available from a device are not required then disable monitoring of each trigger event Y
20. New Alarm Alarm time at source of alarm 20 10 08 10 18 03 Figure 32 Alarm properties Note As shown in Figure 32 the time shown in the tool tip may vary from the time displayed for the alarm Where possible the tool tip displays the time the alarm was generated at its source whereas the alarm entry displays the local time Note There may be a lag time between connection loss of a given device and the raising of an alarm indicating the connection loss This lag can be anything between 30 and 90 seconds depending on device and server activity Working with Alarms 40 of 76 Acknowledging an Alarm VSolP Client LITE VSolP Client LITE saa Cameras 5 4 verground 5 jam X amp Eia Canary wharf ie EurostarT erminal Sia LiverpoolStreet 5 4 Cameras Cameras a Overground Hj Cananwhart EurostarTerminal 2 4 Live 5 LiverpoolStreet North Cameras West Concourse ga Recorded Live 8 North Right click alarm you want to West acknowledge then select La Recorded Acknowledge Alarm S a Concourse Alternatively simply left click the alarm to acknowledge it Trigger Enabled OPENED Trigger Enabled 20 OPENED North Fire Door The alarm changes to yellow to show it has been acknowledged Figure 33 Acknowledging an alarm Working with Alarms 41 of 76 Closing an Alarm VSoIP Client LITE saa Cameras Overgrou
21. System Settings ciere reete 12 Networking Settings enne 12 Installing VSOIP Effe Dre des Oates 14 Upgrading VSOIP Lite wx beech ca e Ee 14 Upgrading VSoIP Lite s Recording Streams seen 14 Uninstalling VSolP Lite cete tete ne 15 Uninstalling for Upgrade 15 Performing a Complete Uninstall sese eene 15 3 Client Server Configuration 17 ret ote e etit ees 17 User Gonflguration emer terrere terr Ee 18 Changing User Passwords 5 eiecit 18 2 ie ome eH HIR DI EID MED IER RED 19 peu 19 Configuring Devices using the Web Interface 24 Deleting DEViceS cc 25 Configuring Video SOUFCBS coit eic tr d Der 26 Configuring Triggers 27 Configuring Pan Tilt Zoom 28 Configuring 29 Communicating Using Audio 30 Configuririg Sequeri
22. TTL 128 180 0 1 7 bytes 32 time lt ims TTL 128 18 0 1 7 bytes 32 time lt ims TTL 128 Ping statistics T0 B E Packets Sent 4 Received 4 Lost 1055 fipproximate round trip times in milli seconds Minimum Maximum ms Average C Documents and Settings Figure 55 Successful ping reply Ifthe network device was reachable then the response will contain several replies If there is a mix of replies and timed out messages this suggests that a network connection fault exists that the network is highly congested that the target device is too busy due to heavy workload to reply or a mixture of these In this case this indicates that there is a system issue which could adversely affect the system s overall performance and could result in failed recordings live or playback requests and a general lack of system responsiveness The ping command is a useful troubleshooting tool that can highlight issues affecting the overall system and is one method that might indicate that the overall system is currently overdriven and is not operating as designed Troubleshooting Troubleshooting is a complex area when the components of the surveillance suite software the underlying operating systems database managers rendering engines the different types of hardware involved and the various issues related to networking are all taken into consideration This section covers some typical issues that occur when in
23. Westside EEEEEEEEEE E Figure 10 Ensuring device configuration access through a firewall Once you have added this port number if required click Advanced to access the device s web configuration pages Note To configure a device with multiple inputs ensure that you select the encoder name from the list For example in Figure 11 you would select Glasgow Fort VSolP Client LITE DOR eminal Tiiggers Trigger 10 Ocean Terminal T riggers Ocean Terminal Trigger 10 Trigger 11 Ocean Terminal Triggers Ocean Terminal Trigger 11 Trigger 12 Ocean Terminal Triggers Ocean Terminal Trigger 12 Trigger 13 Ocean Terminal Trigger 13 Trigger 14 igge Ocean Terminal Trigger 14 Trigger 15 Ocean Terminal Trigger 15 Trigger 16 ger Ocean Terminal Trigger 16 A AAA AA Complex Devices Login Cameron Tol Kinnaird Glasgow Fort Newkikgate NVR Ocean Terminal Shoreditch Waverly market Westside EEEEEEEEEE Figure 11 Configuring devices from VSoIP Lite using web page Device Configuration 24 of 76 Deleting Devices Caution Before deleting a device please ensure that no recordings jobs are associated with it If this is the case please delete these recording jobs before continuing VSolP Client LITE 259404351 Output 1 _ Underground LiverpoolStreet Encoders 0 assetD4351 8 assetiD6721 Underground Liv Unde
24. a device 3 Select the required devices for Audio In and Audio Out respectively see Figure 17 4 Click Update to save the settings Configuring Audio 29 of 76 After specifying the audio devices you can specify how the audio functionality should be controlled within VSoIP Lite This is configured using the System Settings dialog VSolP Client LITE AJ Figure 18 Audio system settings Caution When you have finished making changes to a device s configuration you should restart re establish any open connections to the device to ensure that the changes take effect Communicating Using Audio When audio is available for a camera displayed in a video pane the CY symbol is shown in the corner of the pane Listening to Audio from a Camera Audio can be used in two modes Automatic Select Enabled to use audio in automatic mode This enables audio in all panes displaying cameras which support audio Audio is played from the pane which is selected this may be by clicking on a camera on a map or simply by clicking a pane which is already displaying video Changing the selected pane turns off the audio feed in the initial pane and starts it in the second pane Manual Deselect Enabled to use audio in manual mode You may want to disable Automatic Audio if you frequently switch between panes for other purposes for example controlling PTZ cameras When disabled you must first select the pane displaying the ca
25. a recording job you can alter the input stream by choosing to record a transcoded version of it Note Recordings made of transcoded streams might not be admissible as evidence in court Frames per second Specify how many frames per second of the input stream you want to record Frames are not duplicated to achieve higher frame rates than contained in the input stream Kilobits per second The maximum bit rate that the transcoder can use when transcoding the input stream A low bit rate will typically reduce image quality especially if the resolution and or frame rate are high There is however a limit to how low quality levels can go and this limit MAY be exceeded if the frames per second and resolution are too high Resolution Select the resolution required for the recorded stream Resolution can be up and down sampled For all sample settings choosing Input aims to keep the current characteristic of the input stream as close to that of the input stream as is possible within the constraints caused by the remaining sample settings The transcoder will try to achieve the requested resolution It never duplicates frames so the FPS setting is only achieved if the input stream s frames per second rate is equal or greater than the frames per second sampling setting Also the transcoder aims to stay within the specified bit rate constraints and will reduce image quality to do so There is a minimum image quality for sampled
26. achieve equivalent video quality to MPEG4 part2 encoded video network streams at lower bandwidth Consider using H 264 encoding for more efficient use of bandwidth particularly when using mega pixel video sources System Environment 7 of 76 Note H 264 can require more CPU power to decode than the equivalent stream encoded in MPEGA Please consider this when interpreting PC specification requirements Careful infrastructure planning will lead to an overall surveillance system that can be relied on It is important to consider any network links that are heavily loaded by data traffic e Itis also worth noting that when viewing live video from IP cameras and networked DVRs a switched network data is normally routed directly from the IP camera or networked DVR to the software viewing that camera or networked DVR i e itis not received by the server component and then forwarded on to the viewing clients Some IP cameras allow for different streaming rates depending on which encoder within the camera is connected One use of such a facility is to have one encoder on the IP camera set to typical live view settings and another encoder in the same camera set to typical recorder settings Mega pixel cameras require considerable care when deployed within a surveillance system They can generate considerable traffic due to their high resolution when used at 25 or 30 frames per second and when using MJPEG The client software component will
27. bandwidth attributable to the sequencing pane in the client would be 2048 768 2356 5172Kbps or 5Mbps To stop a sequence right click the pane in which the sequence is playing and select Disconnect Viewing Sequences 39 of 76 Working with Alarms The alarm display presents unacknowledged acknowledged and closed alarms Note To enable VSoIP Lite to display an alarm for a particular alarm source e g contacts on a Networked DVR the alarm type for the device associated with the alarm source must have been enabled For details see Configuring Triggers on page 27 Overview of Alarm Display VSolP Client LITE xe 8 saw Cameras Overground ga Cananjwharf a EurostarT erminal 5 a LiverpoolStreet S A Cameras da Concourse 5 Live IT North West Ja Recorded 5 44 PT304 5 1 Cameras Camera 01 St Um a This alarm is new has not 4l y been acknowledged i e memini un Eg C This alarm has been marked as closed and will shortly disappea from the list Number of alarms received from same source that are in same state Figure 31 Overview of alarm display Viewing Properties of an Alarm Trigger Enabled 20 10 2008 13 18 03 OPENED South Fire Door Hover mouse over alarm to view details Trigger enabled Overground LiverpoolStreet Alarms Concourse OPENED South Fire Door
28. delete a finished recording select the required recording from the list and click Delete Recording Note that you cannot delete recordings made on DVR or recordings which are still in progress Refresh Cancel CPU 12 06 Free mem 2421MB lient Version 3 0 Figure 37 Listing events for a selected recording 5 Double click any of these events to start playing back the recording from the time of the selected event The recording is displayed in the top left corner of the recordings window which switches automatically to a 2x2 layout Playing Back Recorded Video 49 of 76 Playing Back Recorded Footage To play back recorded footage follow the steps outlined in Figure 38 VSolP Client LITE 1 Select Playback view and the number of video panes you wantto display T S sex Cameras Overground Underground ah LiverpoolStreet Cameras gal Covert zoneB zoneC 4 zoneD 3 Drag and drop the camera 2 r 4 Selectthe recording you zoneE whose recordings you want wantto view from the list zoneF 10 view onto a video pane The starts to play in the selected pane pim If more than one recording is found from that camera Click once in the pane to activate the recording controls and timeline 2 All cameras from which there are recordings are shown in the site square indicates that the watermark on the recording is intact a
29. ensure you have the correct IP address for the device If this is correct then confirm that you have connectivity with other network devices before assuming that the device is not reachable It might be that the computer from which you are issuing the ping is not able to reach some or all networked devices due to a configuration issue with the computer you are using a coincidental localised or wider network connectivity issue or the presence of a software firewall preventing ping requests being sent or received Sending a Ping The following steps show how to determine whether a certain device with IP address 10 0 1 7 is available on the network It assumes that some checks have been made to ensure that the computer being used in the test is connected to the same network as the device and that other devices known to exist and connected to the network have responded 1 Open a Command prompt 2 Typeping 10 0 1 7 press Enter 3 If the network device or computer running a surveillance software component cannot be reached then the response will be at least 4 lines indicating Request timed out Checking Connectivity of a Networked Device or Computer 66 of 77 C WINDOWS system32 cmd exe Microsoft Windows XP Version 5 1 26081 lt C gt Copyright 1985 2881 Microsoft Corp C Documents Settings ping 10 0 1 Pinging 10 0 1 7 with 32 bytes of data 180 0 1 7 bytes 32 time lt ims TTL 128 18 0 1 7 bytes 32 time lt ims
30. member of any Windows network domain Note Changes to the operating system settings such as changing the global policies relating to rights and permissions are discouraged These notes assume that the operating system is set up in a freshly installed state A local user account should be added This should be a member of the local administrator group Software installation Net installation and Direct X installation and all maintenance should be carried out as this local user with local administrative rights To prevent unscheduled system restarts switch off the automatic Windows update feature Updates to the Windows operating system should be carried out as part of scheduled system maintenance Networking Settings Note Ensure that your network card driver version is the latest available from either the card manufacturer or the computer system manufacturer Network driver issues at high sustained network load can cause packet loss This shows up as video corruption and if disruption is sustained this could cause video disconnection Specify the network settings for the PC and make sure that the PC network connection is enabled and connected Check this by opening a command prompt and running the ipconfig Windows command line utility see Appendix A Maintenance Information Caution The surveillance system is designed to work in systems where there is a single active network connection Multiple network cards require furthe
31. na To move to a specific time in the ct 08 at 02 01 0 7 d k j LEGE recording select the time and click Goto 0000 Spnchronise Playback Blue lines on the timeline show the periods during which this camera was recording The black vertical line indicates the current point in the recording admin logged inte o Click arrows to move along the meline left to earlier footage right to later footage Figure 39 Controlling playback Using Digital Zoom VSoIP Lite allows you to zoom in on and move around recorded video footage Cameras 88 Input 01 Encoder 01 EE Distal Zoom J T snapshot sax Cameras B Vivo Camere input 01 Encoder 01 4 Figure 40 Zooming to recorded video Click the part of the video pane that you want to see in more detail then use the mouse scroll button to zoom in and out as required While zoomed in click away from the centre of the image to pan the video Playing Back Recorded Video 51 of 76 Taking a Snapshot of Recorded Video VSoIP Lite allows you to capture snapshots of recorded video playing in a video pane By default these are saved to Desktop VSoIP Image Clips FromRecordings as jpeg images To take a snapshot right click in the pane displaying the video at the point you want to capture and select Snapshot VSolP Client LITE Cameras Covert
32. ral e Windows Vista Windows 7 C ProgramData CBC_Europe VSolPSuite VSolPRecorderLicense ral Note Licence files may be hidden on your system To view them you must display hidden files and folders For information on how to do this please see Displaying Hidden or System Files on page 62 Uninstalling VSoIP Lite 16 of 76 Chapter 3 Client Server Configuration This chapter contains information on the following Getting Started User Configuration Adding Devices Configuring Devices using the Web Interface Deleting Devices Configuring Video Sources Configuring Triggers Configuring Pan Tilt Zoom Capabilities Configuring Audio Configuring Sequences VSoIP Lite contains several configurable aspects including collections of IP cameras and Networked DVRs Getting Started We recommend that you take the following steps when configuring VSoIP Lite 1 Start VSoIP Lite To do this select Programs VSolPSuite Lite from the Start menu Note If the application does not start this may be because another instance of the application has been detected If the other instance is running normally it is brought to the front If the other instance is in the process of shutting down it is terminated immediately and the new instance is started Log in as the default administrative user The default user is admin password admin Add devices to the system Configure alarm triggers Getting Started 17 of 76 VSolP
33. specification to ensure that your own System has the system performance that matches the demands it is likely to make In addition it is wise to add a safety overhead in addition to this to accommodate operating system efficiency changes over time Processor 32 or 64 bit architecture CPU e g 32 bit Intel Quad Core Processor or better 2 4Ghz Processor Intel 1 7 2 8ghx or greater CPU Cooling High performance Active Heatsink Fan Combination Motherboard Intel P55 Chipset Operating System see Operating System below Operating System Disk 500Gb High performance SATA 7200rpm or greater System Memory 4GB Total of 1333MHZ DDR3 NON ECC DIMMs 4 x 1GB Optical Drive DVD CDRW Combo Labelflash 8x or greater Graphics Nvidia 9800 512MB cache 1x Integrated RAID Controller LSI AMCC 9650SE High Perfromance RAID Controller All RAID levels Supported Max of 8 drives Removeable Disk 5 x Removeable high Performance SATA RAID Enabled Disk Drives 7200rpm Hot Swap Capable Additional Disk 1 x additional Fixed Disk for RAID Array Introduction 10 of 76 Caution In some graphics systems there is a limit to the maximum number of separate areas of video on screen that can be supported at the same time even if they have the two types of hardware enabled acceleration This limitation appears to a user as if no more than a fixed number of players can show video i e for those video areas that are not displayed
34. the Run dialog 60 Finding out the IP Address of Your 1 60 Determining PC Port crecer dee dnte eene 61 Windows Events Using the Event 62 Displaying Hidden or System 62 Configuring Application Log to Overwrite Oldest 64 Viewing Windows Services List emen menn 65 Checking Connectivity of a Networked Device or 66 Troubleshootllg Ree mto aaah 67 Providing Technical Support em 68 Specifying the Logging Level 70 Appendix B Supported 71 3 of 76 Appendix C Specific Device Considerations 73 Adding ZV S306 and ZN D2024 Devices to VSOIP Lite 73 Adding DRH DVD and DR4H Lite DVRS eerte ttn 73 Ib CRINE 74 4 of 76 About This Guide VSoIP Lite s all in one architecture is based on one standard Windows PC acting as an IP video stream recording service surveillance system manager and live video PTZ control play back and recorder control client for Windows You may h
35. 13 Note Often the commands executed at the command prompt require certain privileges therefore it is important to use the command prompt as an administrator level user Windows XP To access the command prompt click Start menu gt All Programs Accessories Command Prompt It is also often started from the Run dialog see below by typing emd and clicking OK In the command prompt window enter the required command at the prompt after the gt character After typing the command press Enter to perform the command C WINDOWS system32 cmd exe Microsoft Windows XP Version 5 1 26001 KC Copyright 1985 2001 Microsoft Corp C Documents and Settings code CODESTUFF gt _ PR s Type the name of a program Folder document or 173 Internet resource and Windows will open it For you Open cmd OK Cancel Browse Figure 48 Opening a Windows command prompt Opening the Run dialog To open the run dialog either e Select Start gt Run or Hold the Windows key and press the key Note If the Start menu item Start gt Run is missing you can enable it by right clicking the Start menu button Choose Properties select the Start Menu tab click Customize then select the Advanced tab In the Start menu items list box locate the Run command entry and check the box against it Click OK twice to apply the change Finding out the IP Address of Your Computer There are a number of ways to do this One app
36. 8 00 00 Duration 2 days 21 hours 18 minutes 9 seconds Please selected how much of the recording you wish to backup The last Specific times Stat PN Select how much ofthe recording O The entire recording this may take a long time you want to export and whether to export audio if available admin Backing up recording from recorder gt e LiverpoolStreet Backup length 1 hours You can also exportthe recording File Edit View Favorites Tools MP4 format if required Qa Psh F KE 2 ss C Recordings Liverpoolstreet Ee PlayerInstaller Backup Complete The recording was succesfully backed up to the Following location P C Recordings Liverpoolstreet Connection Failed 0000 OO a Delete Recording Stop Recording File and Folder Tasks Rename this file y Move this file D Cony this file Publish this file to the Web Do you wish to explore this location CC Email this file XK Delete this file Other Places Figure 44 Exporting recording footage Note When you select video footage to export VSoIP Lite checks the integrity of the selected video and informs you if the export is likely to encounter problems VSoIP Export Player
37. Client LITE Server on montfort EE VSolP Client LITE The menu shown depends on the current operating mode Administration mode Client LITE Surveillance mode 7 VSolP Client LITE Full screen VSoIP Client LITE Hit ESC key to exit from full screen and access surveillance mode menu Figure 4 Accessing VSoIP Lite s main menu User Configuration VSoIP Lite is preconfigured with three users Administrator Manager and Operator Administrator has access to all functionality To log in as administrator use the user name admin and password admin Manager has access to all functionality with the exception of adding editing or deleting devices and disabling recording schedules To log in as the manager user use the user name manager and password manager Operator can view live and recorded video To log in as the operator user use the user name operator and password operator Note For security reasons these default user names and passwords should be changed the first time they are used Changing User Passwords Changing User Passwords Any logged in user can change their password To do this 1 Select in the top left corner then 2 Enter the current password for your user account then enter a new one and confirm it 3 Your password is changed Please keep a note of your password in a safe place User Configuration 18 of 76 Device Con
38. IP Lite free when you purchased a GANZ device This free version contains an embedded Networked Video Recorder which provides access to 4 recording streams You can upgrade this free version to have 16 recording streams Contact your supplier for details on how to purchase an upgrade Once you have bought an upgrade for your current version of VSoIP Lite you need to activate it as follows 1 From the Start menu select VSolPSuite Lite then VSolPSuite License Helper Installing VSoIP Lite 14 of 76 f Programs vsolPSuite Lite E gt Documents 2 8 E Settings 2 E 2 Search Ed Help and Support H nu v EI 0 shut Down VSoIPSulte Licensing Helper Figure 2 Activating an upgrade of VSoIP Lite P 2 VSolPSuite Licensing Helper Licenses These licenses are currently in use License Key Type No of Cameras TRIAL Master 100 Upgrade License Please enter the upgrade key provided by your supplier to upgrade your license Upgrade Key lt 05 9 444 954 10 5498311 Activate Upgrade If this computer is not connected to the Intemet click here Change License To redicense please enter the new license key provided by your supplier Change License If this computer is not connected to the Internet click here New License Key 2 Enter the upgrade license number in the Upgrade Key box
39. MANAGEMENT SOFTWARE VSOIP LITE 3 UsER MANUAL 7 Client LITE 8 4 EurostarTeminal Bd Camera InformationBoard 16 December 2010 ZNS TS VSoIP Lite UG 3 1 16 12 10 Table of Contents About This 5 SINAI T E 5 1 System Overview M 6 System Combporients 6 Surveillance Suite Architecture certis 6 IP Camera and DVR Configuration 1 6 System EnVironment Choe pet abate dee in ete de ele dede c et 6 Network eot e ee ert edi ote deerat eed ote 6 Infrastructure ette dee M e ei edet oh te dox ifa 7 Configuring Stream bete DeL ed 7 System Software 5 e eerte teer epi n ue 8 Shutting Down the Computer 9 2 Installing VSolP 10 Introd ction ci Let E Ue teh beue teat iie fe tentes 10 Prerequisites e eet dr uic 10 gm 10 Operating Systetri ieii cese tede 11 Additional mandatory software sess nennen eere 11 Before Installing VSolP Lite 1 air rtt rtt ED REIHE ERR 12 Operating
40. a 2x 1x NA YES YES YES NA YES 2 NO by LE ZN D9000 MPEG4 dome camera TBI TBI NA N A TBI YES NA YES 1 NO by LE M JPEG C mount camera N A NIA NA N A TBI YES NA YES 1 NO MP2AI M JPEG C mount camera N A N A N A NA TBI YES YES 1 NO zs MP3AI M JPEG C mount camera N A N A N A NA TBI YES YES 1 NO MP5AI M JPEG C mount camera N A N A NA TBI YES NA YES 1 NO ps MP1DN M JPEG H264 C mount camera N A NIA YES YES NA YES 2 NO MP2DN M JPEG H264 C mount camera N A N A YES YES NA YES 2 NO ax MP3DN M JPEG H264 C mount camera N A N A YES YES NA YES 2 NO MP5DN M JPEG H264 C mount camera N A N A N A YES YES NA YES 2 NO MP8P M JPEG 4CH dome camera N A N A NA YES YES NA YES 4 NO E MP8D M JPEG 4CH dome camera N A N A YES YES NA YES 4 NO ZN PT304WL MPEG4 PTZ indoor camera N A NIA YES N A N A YES NA yes 1 NO by LE ZN PT304L MPEG4 PTZ camera N A YES N A YES NA YES 1 NO by LE ZN D2024 MPEG4 dome camera 1 1x N A YES YES NA YES 2 NO by LE ZVS306 MPEGA videoserve 1 1x YES YES YES YES NA YES 2 NO by LE ZN YH305 MPEG4 CS mount camera 1 N A NA NA YS NA YS 1 NO by LE DDK1500 MPEG4 dome amp
41. a PTZ controller unit This is usually done using the serial port of the video encoder E g ZN T9000 connected to a C ALLVIEW A typical arrangement with encoders is to use several analogue inputs alongside several PTZ units The CCTV installer will use different PTZ addresses when sharing a common serial port Under this arrangement find out the appropriate PTZ address for the camera and PTZ unit pairing and set the appropriate PTZ address when associating a PTZ with an analogue camera Device Configuration 28 of 76 Configuring Audio VSoIP Lite supports two way audio to allow communication with devices which support audio As shown in Figure 16 audio can either be one way or both ways between source and destination devices Customer needing assistance Audio Sink Audio Out Security Guard Audio Sou rceN Audio In Upper Level Figure 16 Example of two way audio communication To configure audio settings 1 Add an audio compatible device see Adding Devices on page 19 for information on how to add a device 2 Select the device you want to configure and click Edit Device 8 Edit Device E ZN S1000VE MPEGS UDP 100 623 root VSoIP Client LITE Liverpool Street underground platform live Audio Source 01 Audio Sink 01 Motion Detection Object Appeared Object Direction Figure 17 Configuring audio on
42. amera Name Camera Location End Time Record corder Location 5 8 031042 jers zoneB 2 35 Not Finished is Overground Underground LiverpoolStreet Cameras Covert 18 10 2008 09 14 47 Not Finished LiverpoolStreet Recorders zoneD Underground LiverpoolSteet Cameras Covert 18 10 2008 08 21 24 Not Finished LiverpoolStreet Recordes Recordings made by cameras the current site zoneE Underground LiverpoolStreet Cameras Covert 18 10 2008 09 09 22 Not Finished LiverpoolStieet Recordes are displayed in the list zone Underground LiverpoolStreel Cameras Cover 18 10 2008 090856 Not Finished LiverpoolStreet Recorders eet zone Underground LiverpoolStreel Cameras Covert 18 10 2008 09 05 14 Not Finished LiverpoolStreet Recorders M Comoras zoneH Underground LiverpoolStreet Cameras Covert 18 10 2008 09 06 57 Not Finished LiverpoolStreet Recorders Covert 7 zoned View recordings made by a particular camera E ssa Cameras zoneB OF group of cameras select the required device s zoneC in the site zoneD In this example all recordings grouped under zone Underground are displayed zoneH zonel zone zone zonel zoneM zoneN 0 Query Complete zoneP Elevator Platform da Encoders Event Category Event Type Refresh Complete Query returns 0 Displaying 0 Delete Recording Refresh Cancel T CPU
43. an be obtained directly from Microsoft System Environment 8 of 76 VSoIP Lite also uses Microsoft s SQL Express 2005 database management system This must be installed on the computer on which VSoIP Lite is installed The setup program for VSoIP Lite will attempt to install the appropriate version of the SQL Server 2005 Express if it is not detected on the computer Caution It is recommended that the SQL Express 2005 database management system uses its default values It should not be secured in a way that prevents VSoIP Lite from creating or accessing databases SQL Express should only manage those databases added by the VSoIP Lite software Shutting Down the Computer There may be occasions when you need to shut down the computer whilst VSoIP Lite is recording Caution Incorrectly shutting down the recorder could risk loss of previously recorded footage or recorder system failure The recorder continuously writes to storage media whilst operating If the computer running the recorder needs to be disconnected from the utility power or if the connection to a storage system is to be removed the operating system must be shut down as follows computer running VSoIP Lite use the Start menu gt Shutdown shortcut OR Pressthe CTRL ALT and DEL keys simultaneously then choose the Shut Down option Note An Uninterruptable Power Supply UPS system must be installed to prevent system corruption due to power
44. analog cameraslrecorder CPU 3 95 Free mem 635MB VSoIP Client Version 3 Add Device 0 4130 709 vsorP Server Version 3 0 4130 705 1 Note Only alphanumeric characters spaces forward slash and underscore _ can be used for the device name Note that you must allocate a username and password to the device These must contain only alphanumeric characters Note If you are adding a device which needs to use a particular port number to support video streaming eg RTSP add it after the IP address in the format 192 168 1 2 554 If you are adding a ZV S306 camera please see Appendix C Specific Device Considerations for more information Caution When adding an IP camera encoder or Networked DVR ensure that the device has been configured so that the device type selected in VSoIP Lite matches the operational parameters of that device For example an IP camera may offer MJPEG MPEG4 and H 264 as video stream encoding types If the encoding type has been set to MPEG4 using the camera manufacturer s configuration method MPEG4 must also be selected when adding the camera to VSoIP Lite This is done by selecting the correct device type or sub type so for this example a device type is chosen that matches manufacturer name device family and that lists MPEG4 as the encoding type For example for the ZN S1000VE device type you would choose the MPEG4 option ZN S1000VE H264
45. apabilities of the graphics adapter or driver Where this occurs the displayed image will be missing regions of the actual image being sent from the camera and can also be distorted This is not a fault of the software but is a limitation of the graphics sub system Please ensure that the graphics adapter you select can render textures on a Direct X surface equal to or greater than the resolution of the mega pixel source Note Some graphic sub systems are modified to work in the PC manufacturer s hardware Use Direct X diagnostics to determine which version of Direct X the VSoIP Lite PC is using and whether or not the graphics sub system is able to support Direct 3D as follows 1 From the Windows Start menu select Run 2 Inthe Run dialog enter dxdiag 3 Onthe System tab find the System Information entry for Direct X version Check this is 9 0c or a higher revision number On the Display tab find the Direct 3D Acceleration entry and ensure that it is enabled If either the version or 3D support is unsatisfactory the system will be unable to run VSoIP Lite Before Installing VSoIP Lite 13 of 76 Installing VSoIP Lite This section explains how to install VSoIP Lite for the first time on your computer 1 Log in to the computer using the user name of the local user with administrative level privileges 2 Double click the setup exe file to start installation The VSoIP Lite installer program setup exe automatically examines the
46. ave received VSoIP Lite free when you purchased a GANZ device This free version contains an embedded Networked Video Recorder which provides access to four recording streams You can upgrade this free version to have 16 recording streams For information on how to do this see Upgrading VSoIP Lite page 14 Safety Terms These terms may appear in this manual Table 1 Safety terms Caution Cautions identify conditions or practices that may result in below optimum system performance Warning Warnings identify conditions or practices that could result in equipment damage or serious personal injury 5 of 76 Chapter 1 System Overview This chapter contains information on the following e System Components System Environment Shutting Down the Computer VSoIP Lite s all in one architecture is based on one standard Windows PC acting as an IP video stream recording service surveillance system manager and live video PTZ control play back and recorder control client for Windows Caution When turning off the computer it is essential to shut it down properly incorrect shutdown could affect the recording element of VSoIP Lite and risk loss of previously recorded footage or recorder system failure For details see Shutting Down the Computer on page 9 This system is a complex one with Ganz supplying differing hardware with different feature sets and characteristics In such systems the adherence to standards is t
47. aying Hidden or System Files 63 of 77 3 Under the Hidden files and folders section select the radio button labeled Show hidden files and folders 4 Uncheck Hide extensions for known file types Uncheck Hide protected operating system files Once this is done your Folder Options screen should look similar to Figure 51 6 Click Apply then OK Configuring Application Log to Overwrite Oldest Entries DER El Event Viewer File Action View e ERI B 2 pm E Event Viewer Local pplicati 3 B Securi Open Log File Type Date Time Source Category Systet Save Log File As d Information 01 10 2008 10 08 53 MSSQL SQLEXPRESS 2 8 Inter New Log View Information 01 10 2008 08 28 11 Outlook None Micros Clear all Events Information 01 10 2008 08 28 11 Outlook None 3 Micros Om View gt did Application Properties PR Rename Din General Filter Refresh Din Export List d Inf Display name Application zn Log name CAWINDOWS system32 config Appe vent Evt Dink Size 512 0 KB 524 288 bytes Created 15 September 2008 19 46 36 Modified 30 September 2008 14 03 08 Accessed 30 September 2008 14 03 08 Help Log size Maximum log size 64 Opens the properties dialog box For the current 8 When maximum log size is reached Overwrite events older than days Do not overwrite events clear log manually Rest
48. ces Or 31 2 of 76 4 Using VSoIP Lite to Monitor your Site 32 Working with Live Video and 32 Specifying Video Pane Layout sse nenne eren nnne 33 Starting and Stopping Live Video eene nennen 34 Using Digital ZOOM E 35 Taking a Snapshot of Live Video 36 Control of Pari Tilt ZoOrri oiii tiir teste nune 37 Viewing SEQUENCES 2 ERE Rer RR ERR 38 Working with Alarms 1 8 n 40 Overview of Alarm DISplay pie oa a NEA nennen 40 Viewing Properties of an enne eren 40 Acknowledging an Alarm 41 Closing an Alarm niei toe tierra 42 The Au dlit 43 Audit Trail erred eed a 43 5 Recording with VSOIP Lite 44 Recording Camera Footage rst sn 44 Recordings Storage eiden iie nnne 44 What Happens When a Partition Becomes Full 45 Creating a R
49. chedule You are about to DISABLE THE ENTIRE SCHEDULE for this camera OvergroundiLiverpootStreet Cameras Concourse Live North Please press Yes to disable or No to cancel Loop this recording Looped Recording Loop after 0 weeks 2 days 0 gt hous Storage Partition Partition Overwrite lt gt j Create Schedule Clear User admin logged into server montfort 9 Free mem 1768 El VSoIP Clier 66 Server Version Figure 42 Disabling a recording job Caution Please be aware that disabled recording jobs count towards the total number of recording streams Playing Back Recorded Video 53 of 76 Synchronising Playback of Recorded Footage To help operators review recorded footage from multiple cameras on multiple networked DVRs and or the integrated NVR simultaneously it is possible to control playback using a master set of playback controls This allows playback to be paused and wound forward or backwards at the same time saving time switching between playback sessions VSoIP Client LITE p aw Cameras 5 Overground Cana Wharf Camera Platform Live Underground 8 4 LiverpoolStreet Cameras S A Covert zoned zoneC zoneD 080 zoneE zoneF zoneG zoneH Click Synchronise Playback to apply the playback controls to all recordings currently playing in the video panes In this example the recordi
50. consume more PC resources than with a CIF SIF resolution stream and thus either the specification of the PC should be revised in light of the higher decode and rendering requirements or the number of concurrently displayed streams should be reduced or both If the integrated VSoIP Lite NVR is used to record high definition mega pixel network streams this puts a large load on the recorder consuming a larger percentage of the available network connection bandwidth and consuming more storage space per second than CIF and 4CIF resolution streams Predicting network traffic can be difficult so it is highly recommended that a safety margin be built in to accommodate sudden bursts of higher than average data traffic caused by a faulty camera or similar System Software The surveillance suite components are designed to run under the recommended operating system It is assumed that the operating system installed on computer hardware is that as installed by the computer manufacturer or installed from a genuine copy of the Windows installation media Caution Anti virus anti spyware and software firewall products should not be installed on surveillance computers No additional software other than that described as prerequisites for the various surveillance System components should be installed Adding additional software could have unforeseen impact on the satisfactory performance of the system It is common for IT personnel to make change
51. ction to create a file containing a list of ports in use The Find Notepad operation has been used to locate a line containing 8080 in the local address column and the line after shows that the port is being used by an application called RandomServerUsingPort exe Determining PC Port Usage 61 of 77 Windows Events Using the Event Viewer Bl Event Viewer DER File Acton View ES AB e Application 1 986 event s Date Time Source D Information 02 07 2008 10 01 26 MSCRMTracing 69 Information 02 07 2008 08 39 56 MSCRMTracing d Information 02 07 2008 08 38 18 SecurityCenter Ci Gi Infarmatinn n2 n7 2nna 01 08 25 lt Internet Explorer Figure 50 Windows Event Viewer Some services and applications running on a computer need to communicate with the user but do not have a graphical interface to do so For these services and applications the operating system provides methods of recording the occurrence of an event All the events in the system are stored in various event logs The Event Viewer is a convenient method of examining all events which have occurred recently Issues concerning the proper functioning of the system are recorded and allow problems to be solved during commissioning and maintenance cycles Viewing Windows Logs The Windows Event Viewer allows you to view various Windows logs For a surveillance system the most relevant log is the Application Log The App
52. ding 19 adding manually 21 adding using autodiscovery 19 autodiscovery 19 changing names 26 configuration 19 deleting 25 grouping 22 specifying location 22 using web interface for configuration 24 DHCP use of 12 Direct 3D hardware support 13 disabling logging 69 disabling TCP IPv6 19 displaying camera title 59 recordings 48 E editing sequences 31 enabling logging 68 exported recordings 55 exporting recordings 55 F factory defaults restoring 56 feedback preventing 31 firewalls 12 and web device configuration 24 G grouping devices 22 inactivity timeout default setting 58 installation procedure 14 installing Player application 55 IP addresses determining 60 DHCP 12 L layouts specifying 33 listening to audio 30 listing recordings 50 live video controls 32 snapshots 36 starting 34 stopping 34 location 22 logging disabling 69 enabling 68 main menu 33 manual device addition 21 Microsoft Direct X 9 0c 13 moving PTZ cameras 37 N networking settings 12 NVR sampling 46 command prompt 60 run dialog 60 operating system 11 overview system P pane layout 33 Pan Tilt Zoom configuration 28 password changing 18 expiry default 58 history count default 58 reminder default 58 persisted layout loading 59 ping command using 67 playback offset time default 58 Player application installation 55 Player application insta
53. ecording Job 45 Using Stream Sampling to Reduce Required Storage 46 Playing Back Recorded iere tetendit eren trece tine de rte ace dde eati 48 Discovering Recorded 48 Playing Back Recorded Footage nenne enne 50 Using Digital 5 cn nete rete 51 Taking a Snapshot of Recorded 4 0 nee 52 Editing Recording Jobs ien tete cgo ete oe ate 52 Deleting Disabling Recordings 53 Synchronising Playback of Recorded Footage 54 Exporting Recorded Video sss eee erret eterne entrer rt nn nent nnne 55 VSoIP Export Player Eee teen eden eder ere Ende Fe qe n 55 6 System Administration 56 Restoring Factory Defaults 2 56 Viewing System Information 57 Default Settings e ntt d Rd FTO 58 Appendix A Maintenance 60 Opening a Command Prompt in Microsoft Windows 60 Opening
54. ervices This port number should be appended to the IP address for the device as follows lt IP_ADDRESS gt lt PORT gt Caution The default RTSP port number is 554 This number should not be changed or recording playback will not function correctly ADVANCED PORT the port used for advanced services such as alarm notification and PTZ This port number should be specified in the Configuration Port field Adding ZV S306 and ZN D2024 Devices to VSoIP Lite 73 of 76 Index A acknowledging alarms 41 activating PTZ support 37 triggers 27 adding devices manually 21 devices using autodiscovery 19 adding devices 19 alarms acknowledging 41 closing 42 viewing properties 40 application does not start 17 aspect ratio default setting 58 audio listening to 30 timeout 31 audit trail 43 autodiscovery 19 camera sequences configuring 31 deleting 31 editing 31 cameras displaying title 59 ZV S306 21 changing device names 26 sequences 31 checking connectivity 66 closing alarms 42 command prompt opening 60 computer s IP address determining 60 configuring devices 19 devices using web interface 24 PTZ 28 sequences 31 stream settings 7 triggers 27 video sources 26 controlling PTZ cameras 37 controls live view 32 CPU usage maximum 58 creating recordings 44 sequences 31 D default playback offset time 58 deleting devices 25 recordings 53 sequences 31 deleting recordings 53 devices ad
55. figuration A device can be one of the following camera encoder ANetworked DVR Some devices such as a Networked DVR or an IP encoder can have several analogue camera inputs In addition certain devices have multiple encoders for each analogue camera input This means that a single device such as an IP camera could generate several video sources one for each encoder built in to the camera Some devices support trigger inputs These are sources that signal that some event has occurred For some devices this represents a simple electrical voltage being applied to a single input pin IP cameras Networked DVRs and encoders can optionally support Pan Tilt Zoom PTZ devices A PTZ device allows the camera s field of view to be altered using the pan tilt zoom controls in VSoIP Lite Note The surveillance system is preconfigured with a number of types of Ganz IP cameras Networked DVRs pan tilt zoom control units and protocols Adding Devices There are two methods of adding a device to the server Many devices can be added using autodiscovery This depends on which discovery protocols they support and whether the network allows discovery information to be transmitted Those that cannot be added in this way must be added manually Note If using autodiscovery please note that multicast based discovery broadcasts used to discover devices or servers will not work correctly when the network connection used has In
56. g is set to use the Gregorian calendar Additional mandatory software Windows Installer 3 1 Microsoft Net Framework 3 5 SP1 or greater includes Net frameworks 1 1 2 0 3 0 and 3 5 No configuration of the Net Framework is required Microsoft SQL Server 2005 Express Edition Service Pack 2 must be installed followed by Service Pack 3 Any required configuration of the SQL Server should occur following the installation of the client server once the database for the client server has been created Note These components are automatically downloaded from Microsoft during the installation process if not present at install time They are also available from Microsoft s website as a download Microsoft frequently redesigns its websites therefore an Internet download link is not provided Instead we recommend that you use Google or another search engine to find the download links for the mandatory software On examining the search results please ensure that the download source is Microsoft Microsoft Direct X 9 0c March 2009 See Direct 3D Hardware Support and Microsoft Direct X 9 0c or above on page 13 for more information on Direct X Microsoft Internet Explorer 8 or later Prerequisites 11 of 76 Before Installing VSoIP Lite Operating System Settings The PC should have the operating system installed either by the computer manufacturer or from the operating system installation media The computer is assumed not to be the
57. g roll file s or the logging config file until the application being logged is stopped 2 Remove the logging config file from the installation folder by moving to a sub folder to another safe location deleting it if you have kept a copy or renaming it to for example logging config disabled Start the application 4 Note that after removing any log files no more log files are added to the folder How Logging Works Caution The logging config file contains the operating parameters for the generator and should not be modified unless you have been instructed to do so The log file generator automatically rolls the log file every hour This means that the log roll txt file is renamed to a name starting with log roll but also appends the date and hour of the day that the log started on and a new log roll txt file is created containing the next hour s logging information This rolling behaviour has two undesirable side effects When the application being logged is restarted the log roll txt is deleted and a new one created This may mean that vital error information gathered prior to the failure of the application is lost To overcome this and capture the last moments of an application s behaviour in the log file locate the log roll txt and rename it to for example log roll showing UAE txt This means when the application being logged is restarted the log roll txt will not be present to be overwritten Note If the ap
58. he route relied on to make the overall system work The system architecture is based on an Internet Protocol IP network all communication is performed over IP networks and the surveillance suite software relies on Microsoft Windows technologies System Components VSoIP Lite consists of a combined client server Networked Video Recorder NVR These components are installed during installation and work seamlessly together Surveillance Suite Architecture When the system components are installed on computer hardware and given access to compatible IP cameras and networked digital video recorders the components act together to form a surveillance system IP Camera and DVR Configuration Please note that devices should be configured in the manner indicated in the list at system installation time Device configuration support is not provided by the surveillance software suite System Environment The system makes use of Internet Protocol based computer networks The construction of such networks is beyond the scope of this document however the network design must take into full consideration the large quantity of data transferred across networks by surveillance systems It is useful however to have a high level discussion of the major areas that should be addressed when designing such a network and choosing the communication parameters of the IP cameras and networked digital video recorders attached to the network Network Traffic
59. ing Mode Loop Time Overwrite Partition CONTINUOUS 02 00 00 True When created the new recording schedule want to record from then L sees appears inthe list click Create Schi 5 sax Shoreditch Recording Settings torage Partio Select the required partition here depending on the nature of the Scheduled Recording recording job Start recording on this alam In this example the loop duration means that 48 hours 2 days of video are ded bef iting begins recorded before overwriting begins Recording Schedule 2 weeks days 2 2 hous 0 2 ps 2 s b si You are about to create the schedule displayed For this camera PT304 C Ci 01 This recording schedule will be sampled with 5 frames every 3 seconds at 128 kbps Please press Yes to create or No to cancel The resolution used will be that set on the camera 5 framerate 3 seconds 128 No If audio is available for a device check this Recording Schedule box to record it along with the video Enable Audio The schedule was successfully applied For this camera Enable Broadcasting 2 PT304 Cameras Camera 01 Recording will be carried out by this recorder montfort NVR Figure 35 Starting recording from a camera Creating a Recording Job 45 of 76 6 If you want to sample the recording stream for this schedule check Sample and select the requi
60. king with Alarms Working with Live Video and PTZ VSoIP Lite allows CCTV operators to view live video from up to 36 IP cameras cameras attached to networked DVRs and cameras attached to IP encoders It also allows the operator to move pan tilt zoom PTZ cameras to zoom in closer to the scene displayed and to take a snapshot of a particular moment The video panes making up the operator s viewing area can be laid out in various ways as suits the operator s needs and the capabilities of the display hardware Live Video Controls Recorded EurostarTeminal Eig Camera InformationBoard 9 LiverpoolStreet West Underground 9 3 LiverpoolStreet S A Cameras Shoreditch Camera Clickto access recordings IE forthe selected camer E Tu Figure 20 Main live viewing controls Working with Live Video and PTZ 32 of 76 Accessing other features The main menu can be used to switch VSoIP Lite into various surveillance modes VSoIP Client LITE 8 EE E Changes the current user s password or closes down the application Selects the video pane layout for live video Displays the current video pane layout in a full screen Press the Escape key to exit full screen view Opens the configuration screen which allows you to configure devices and recordings Displays a list of all recordings made by cameras in the site Selects the video pane layout for recorded video Figure 21 L
61. le to see certain files even though they exist on the drive To show hidden or system files in Windows XP 1 Open Windows Explorer open the Tools menu and choose Folder Options In the Folder Options dialog select the View tab 2 Under the Hidden files and folders section select the radio button labeled Show hidden files and folders Uncheck Hide extensions for known file types 4 Uncheck Hide protected operating system files Click Apply and then OK Windows Events Using the Event Viewer 62 of 77 Windows Vista To enable the viewing of hidden and protected system files in Windows Vista please follow these steps 1 Click Start gt Control Panel menu option When the control panel opens you can either be in Classic View or Control Panel Home view If you are in the Classic View do the following a Double click on the Folder Options icon b Click on the View tab c Goto step 2 If you are in the Control Panel Home view do the following a Click Appearance and Personalization b Click Show Hidden Files or Folders c Goto step 2 2 Under the Hidden files and folders section select the radio button labeled Show hidden files and folders Uncheck Hide extensions for known file types 4 Uncheck Hide protected operating system files Once this is done your Folder Options screen should look similar to the following image Folder Options Genesi Vew Folder views Yo
62. lication Log stores a historical list of information warning and error messages related to applications running on the local computer To access this log open the Control Panel from the Start menu and choose Administrative Tools If the Control Panel is in category view choose the Performance and Maintenance category then Administrative Tools Open the Event Viewer Double click the Application log When examining the log note the Source column This lists the name of the application that generated the log entry Entries can be Informational shown with an i icon e Warnings shown with an exclamation mark icon Severe error shown with stop sign icon Surveillance suite software components that have warning or error log entries should be read to determine the source of the error The system log can be useful for finding out about computer issues that might affect the surveillance suite applications indirectly for example low disk space Note If the Control Panel entry is missing you can enable it by right clicking the Start menu button Choose Properties select the Start Menu tab click Customize then select the Advanced tab In the Start menu items list box locate the Control Panel entry and choose either Display as a link or Display as a menu Click OK twice to apply the change Displaying Hidden or System Files Windows XP By default Windows Explorer does not show hidden or system files Because of this you may be unab
63. llation 55 playing back recordings 50 port numbers specifying 21 port usage 12 precautions when shutting down 9 pre installation VSoIP Lite 12 preventing feedback 31 previous layout displaying 59 PTZ cameras control 37 moving and zooming 37 timeout default 58 PTZ configuration 28 PTZ support activating 37 R recording footage synchronising 54 recordings creating 44 deleting 53 displaying 48 exporting 55 listing 50 playing back 50 storage 44 taking snapshot 52 requirements additional software 11 operating system 11 UPS 11 restoring factory defaults 56 run dialog opening 60 74 of 76 S 2 sampling streams 46 zooming PTZ 37 security software 13 ZV S306 cameras 21 sequences 38 configuring 31 deleting 31 editing 31 shutting down PC precautions 9 snapshots default location 58 live video 36 recorded video 52 specifying location 22 pane layout 33 portnumbers 21 starting up live video 34 stopping live video 34 storing recordings 44 stream sampling 46 stream settings configuring 7 streams increasing number 14 supported devices 71 synchronising recording footage 54 system components 6 information viewing 57 overview 6 T taking snapshots live video 36 recorded video 52 TCP IPv6 disabling 19 timeout audio 31 triggers configuring 27 troubleshooting web configuration access 24 troubleshooting application does not start 17 U uninterruptable power supply 11 upg
64. local system for the Net Framework SQL Express Direct X and Windows Installer 3 1 If these are not present or earlier versions are installed the installer program automatically connects to Microsoft s servers over the Internet and downloads the correct versions of the software 3 After accepting the terms and conditions you are prompted to specify the name and size of the recording partitions that will be used to store recordings You can accept the defaults or change the names locations and sizes to suit your system if VSolPSuite Lite VSolPSuite Lite Partitions Please select names and locations for the default Recording Partitions OVERWRITE Partition Name Overwrite Partition OVERWRITE Partition Location Size in GB C JRecordings Overwrite fio PROTECT Partition Name Protect Partition PROTECT Partition Location Size in GB C Recordings Protect fio Continue Cancel Figure 1 Setting up recording partitions For detailed information on setting up recording partitions please see Recordings Storage Overview on page 44 4 Click Continue to carry on with the installation Caution When installation is complete you must restart the PC to ensure that the integrated NVR starts correctly Upgrading VSoIP Lite This section explains how to increase the number of recording streams accessible by VSoIP Lite Upgrading VSoIP Lite s Recording Streams You may have received VSo
65. loss Please see Prerequisites on page 10 Warning If you do not have the necessary privileges to shut down the computer yourself then you MUST refer the matter to a user with the necessary authority to do so DO NOT Switch off the power supply to the computer as a means of shutting it down To do so could result in irrecoverable recordings and potentially a partially or fully corrupted system liable to fail either immediately on restarting or at some time in the future Shutting Down the Computer 9 of 76 Chapter 2 Installing VSoIP Lite This chapter contains information on the following Introduction Prerequisites Before Installing VSoIP Lite Installing VSoIP Lite Upgrading VSoIP Lite VSoIP Lite is a Microsoft Net framework based application for Microsoft Windows operating systems It is designed to provide access to surveillance resources such as IP cameras VSoIP Lite software consists of three integrated subcomponents the server the client and VSoIP Lite NVR The computer running VSoIP Lite should be a graphics workstation grade high powered 32 or 64 bit PC running a 32 bit operating system Prerequisites The following hardware and software components are required to run VSoIP Lite Hardware Caution It is highly recommended that you consider the different demands of the bit rates resolutions frame rates levels of compression and codec types of the system you are implementing when compared with this
66. ls To pan the camera right left click to the right of the controls The further away you click the faster the camera moves To tilt the camera up left click above the controls To tilt the camera down left click below the controls The further away you click the faster the camera moves To zoom the camera use the mouse scroll button Figure 28 Panning tilting and zooming Working with Live Video and PTZ 37 of 76 Extra features Some PTZ cameras and protocols provide access to extra functionality which allows you to carry out extra commands such as using presets or tours These are detailed below If supported by your camera the following commands toggle on and off Wiper ED Focus in out a Light E3 Infrared Preset A stored camera position To move the camera to a preset position selectthe required preset from the drop down list Open close HS To change the name of a preset select it in the 1 Edit Preset Name list then right clickthe Set Preset list of presets and select Edit Preset Name Clickthe Menu button to display a camera menu B in the video pane if supported s bythe camera StartTour To set a new preset move the camera to the required position then select SetPresetfrom the drop down list Use the up down and side Tour A path followed by a PTZ camera arrows to navigate through the me
67. lt Received gt Documents gt 8 Control Panel 300 761 1 459 152 Network Connections Search Printers and Faxes Hep and Support EE Taskbar and Start Menu Windows XP Professional Figure 5 Disabling TCP IPv6 Adding a Device Using Autodiscovery VSolIP Lite can perform a scan of the network and list the devices which it finds To add a device using autodiscovery follow the steps shown in Figure 6 Device Configuration 19 of 76 S VSolP Client LITE w Name Dutput 4 Output 01 Output 02 Cameras Cinema East Elevator Elevator2 Entrance Entrance Entrancel Entrance2 Entrance3 Escalator Escalator Exit Exit Exit BPBEEEEEBEBEBEEBEB Full Name Description Figure 6 Description Cameron Toll Qutput Cameron Output 1 Glasgow Fort Ouj Glasgow Fort Du Discover Devices Discovered Devices 8 2 Devices Address Type Ocean Terminal t 10 15 0 1 Ganz 2 90002 9000 Glasgow Fort Cal 101504 Ganz ZNCSDOCENT 9000 Ocean Terminal Ocean Terminal Address Type 10 37 0 3 Ganz ZND2024 103704 Gane ZVS306 server montfort Adding a device using autodiscovery 1 Alist of all devices discovered on the network is shown Select the device s you require and click the arrow to add them to the site then click Add as shown in Figure 6 2 Y
68. matically started or stopped by the operating system when it starts or shuts down Alternatively they can be manually started or stopped by a logged in user with sufficient privileges to do so When service based surveillance suite components are installed they are installed in a state that requires a logged in user with appropriate privileges to start the service The Windows Services list permits a logged in user with sufficient privileges to e Switch a manual service to start automatically e Switch an automatically starting service to manual Completely disable the service preventing it from being started To open the Services list from the Start menu open the Control Panel and choose the Administrative Tools option If the Control Panel is in category view choose the Performance and Maintenance category then Administrative Tools Open the Services application File Action View 88 Services Local Name _ Description By NET Runtime Optimization Service Alerter Sy Application Layer Gateway Service Sy Application Management ASP NET State Service Sy Ati HotKey Poller Sy Automatic Updates By ave Anti Spyware Guard By AVG7 Alert Manager Server Si AVG7 Remote Support Service Avg By AVG7 Update Service Sy Background Intelligent Transfer Ser By Bluetooth Support Service By ClipBook Si Event System By System Application 8
69. mera whose audio you want to hear then click To listen to audio from a different camera select the pane playing the second camera then click again Configuring Audio 30 of 76 Configuring Sequences Edit lt VSolP Client LITE Delete er montfort Using a Microphone To use your microphone to communicate with someone on screen click the appropriate pane and then click P The microphone then remains active until it times out See Audio Out Timeout below Preventing Feedback If you are experiencing feedback when interacting with cameras on screen disable Full Duplex Audio Figure 18 This sets the audio mode to Half Duplex allowing communication in both directions but in only one direction at a time Audio Out Timeout This value specifies how long a microphone can be used for before the connection times out A sequence is a group of cameras which are displayed sequentially within a single video pane either on a client or on a Video wall each for a configurable length of time Any number of cameras can be added to a sequence To create a sequence 1 Select Sequences in the Administration pane as shown in Figure 19 erminal Floor an Terminal Cameras 2 Cameron Toll Car Park Exit Ewit2 Fort Kinnaird Glasgow Fort gt Newkikgate 5 Ocean Terminal Car Park 1 Car Park 2 Flood Elevator Elevator Entrance Entrance2 Entrance3 Mall Flo
70. n Use the Start menu item to remove VSolP Lite 2 3 Rebootthe PC 4 Remove the following folders and their contents C Documents and Settings All Users Application Data GANZ VSoIPLite C Documents and Settings All Users Application Data CSDataStorage Uninstalling VSoIP Lite 15 of 76 folders you specified for partitions during installation By default this is set to C Recordings 5 Open a command prompt window From the Start menu select Run hold the Windows key and press R Type cmd in the Open box then click OK 6 the Command Window type the following commands and press the Enter key at the end of each line S computername sqlexpress Q drop database CSServicesDatabase C WINDOWS system32 cmd exe gt 591 4 5 xcomputernamezNsqlexpress Q drop database USoIPSuiteLite C gt sqlcemd 5 computername sqlexpress Q drop database VSoIPLiteRecorderDatab ases C gt exit Figure 3 Removing VSolP Lite databases 7 Ifyou have upgraded VSolP Lite to have 16 channels you may also want to locate and delete the VSoIP NVR upgrade licence This is not an essential step but you may want to delete the licence to ensure complete deletion of all program elements The location of the licence varies depending on the operating system you are using Windows XP C Documents and Settings All Users Application Data CBC_Europe VSolPSuite VSolPRecorderLicense
71. n text labels a number of devices can share some or all of the same location Some location text examples as shown in Figure 8 Overground shared with Canary Wharf EurostarTerminal and LiverpoolStreet Underground shared with LiverpoolStreet Location Text Example Assume you have a series of video sources with views of different sections of a warehouse Three IP cameras viewing bay one in goods inward Cam1 Cam2 and Cam3 Two cameras in bay two of goods inward Cam1 and Cam2 Three IP cameras in goods outward Cam1 Cam2 and Cam3 Device Configuration 22 of 76 VSoIP Client LITE lt VSolP Client LITE iz y 8 say Cameras 8 Cameras idol Recorders 4a Recorders S E NetworkedDVR NetworkedDVR Cam1 Cam1 Cam2 Cam2 Cam3 Cam3 S A Warehouse S A Warehouse A Goodsin Z a Goodsln 5 4 BayOne S A BayOne Ja Cami Cami Cam2 Cam2 Cam3 Cam3 BayTwo S A BayTwo Cami 8 Cami W E Cam2 Cam2 Unused Cameral The user s view ofthe site The administrator s view ofthe site Figure 9 Warehouse site location text example 1 Add three IP camera devices with names Cam1 Cam2 and Cam3 and use the same location text Warehouse GoodslIn BayOne 2 Nextadd two more IP camera devices with names Cam1 and Cam2 and use the same location text for both Warehouse GoodslIn BayTwo 3 Add a Netwo
72. ncoders networked digital video recorders server and client computers should obtain their base time from the network time server For evidential purposes the central time server should synchronise itself with an external real world time source Where there are multiple surveillance site locations local time servers in each location should provide time to the site Each local time server should coordinate with the same external real world time source Configuring Stream Settings When configuring IP camera and Networked DVR stream settings you should consider the following Generally more traffic is generated by High resolutions High bitrates High frame rates High frame rate MJPEG streams which generally tend to generate more traffic than high frame rate MPEGA or H 264 streams of the same resolution More traffic is generated by MJPEG by high frame quality low compression factor More traffic is generated by MPEGA or H 264 by High l frame quality e Excessively high P frame quality Low P frame frequency high I frame frequency Type of scene observed by camera s e g more data traffic is generated by PTZ cameras that move through tours of presets or are frequently moved noisy feeds from analogue cameras night time viewing and automatic gain causing noise scene subject to motion crowd scenes busy roads in vehicle safety cameras etc Using H 264 AVC MPEG4 part10 encoded video network streams can
73. nd dol CananWwharf S EurestarTerminal zo LiverpoolStreet Cameras 5 8 Concourse Gig Live North West 5 4 Recorded Figure 34 Closing an alarm VSoIP Client LITE S E Overground a PT304 Right click alarm you want to close then select Close Alarm x E Cameras gt ja Canary wharf fa EurostarTerminal E a LiverpoolStreet Cameras a Concourse gal Live North West 7 a Recorded Trigger Enable OPENE Trigger Enabled OPENED Notth Fire Trigger Enabled 20 10 2008 11 12 41 OPENED East Fire Door The alarm changes to green to indicate ithas been closed and appears in the list for a shorttime before itis removed Working with Alarms 42 of 76 The Audit Trail The audit trail provides a list of events that have occurred since VSoIP Lite was installed Some examples of event information are Alarms acknowledgement closed Devices added updated deleted disconnected etc Recording disk space low or critical This list is not comprehensive many other types of event are also monitored The audit trail is displayed in the Recordings dialog See Figure 37 on page 49 for more information on the audit trail Audit Trail Management When the database table reaches 90 of its possible capacity VSoIP Lite displays a popup to indicate that the table is nearly full Additional popups are displayed every time another
74. nd click OK Caution It is not possible to undo this action so ensure that you really want to reset the settings before proceeding Note After restoring to factory defaults you must restart VSoIP Lite to have access to full functionality Restoring Factory Defaults 56 of 76 Viewing System Information You can view details of the current installation of VSoIP Lite as shown in Figure 46 Figure 46 Viewing installation details Viewing System Information 57 of 76 Default Settings VSoIP Lite allows you to change certain system settings Figure 47 shows how to view these settings and change them if required VSolP Client A LITE B C ProgramD ata GANZ Figure 47 Viewing existing settings Table 9 Available VSoIP Lite settings Setting Meaning v m TAT fo NENNEN v v v Default Value Inactivity Timeout Maintain Aspect Ratio Password Expiry Password History Count Password Expiry Reminder PTZ Timeout Snapshot Location Max CPU Usage Playback Offset Time Show Watermark Length of time that the client can be inactive before a password is required to access functionality again Setting this value to zero means that the client never times out Maintain correct aspect ratio of video panes even when they are resized Length of time before a password expires and must be changed The number of different password
75. nd that the recording has not been tampered with If a red squre is displayed it indicates thatthe recording may have been tampered with 17 08 2009 13 22 53 831 1 00 0000 00 CE jynchronis User admin loge Figure 38 Initial playback and reviewing footage If your mouse has a scroll button you can zoom in and out quickly on the timeline Position your mouse over the area of the timeline you want to view in more detail and move the scroll button up to zoom in and down to zoom out Playback Controls Once playback starts various playback controls are available rewind fast forward pause resume step forward step back Also the current position is indicated as a date and time Note Not all recorders can perform every playback control e g step back If an operation is not possible the request to perform it is ignored Playing Back Recorded Video 50 of 76 Playback Controls These playback controls show the state of the current playback session Indicates the time currently playing 21 10 2008 04 21 09 015 x 1 00 inthe video pane The slider allows you to view the recording at different speeds Jump to start or end of recording footage for this camera Play video at normal speed backwards or forwards Step backwards or forwards through the video one frame at a time Video is paused when you first press these buttons Pause the recorded video footage Ina a nom
76. ng start up action for selected service To request that Windows start a service when the operating system starts change the Start up type to Automatic Note that the service will not actually start until Windows is re started To start the service from this dialog select the required service and click Start To change an automatic service back to one that requires a logged in user to start and stop the service change the Start up type to Manual Note that a started service will not stop until Windows is shut down To stop the service before then select it in the list and click Stop Note Informational messages warnings and error events logged by services can be viewed through the Windows Event Viewer Checking Connectivity of a Networked Device or Computer During installation commissioning and when troubleshooting an installed system it may be necessary to confirm that a particular network device is reachable One technique is to use a network ping This sends a special data packet over the network that the end party replies to once received Unless configured not to most networked devices IP cameras Networked DVRs computers running a server component computers running a NVR component or computers running a Video wall component will reply to incoming ping requests To use a network ping you need to know the IP address of the network device you wish to find Note If no response is received from a pinged network device then first
77. ngs in both panes are playing at 7 50 times normal 4 Video Re 83416 0000 Figure 43 Synchronised playback Note Networked DVRs can vary in their performance Some are limited to a certain number of concurrent playback sessions The performance of the application during synchronised playback will reflect the responsiveness and performance of the poorest responding and performing element Playing Back Recorded Video 54 of 76 Exporting Recorded Video For evidential purposes it is often necessary to extract a portion of recorded footage for playback in a player application Locate your recording in the list of recordings of IP cameras and camera inputs on Networked DVRs Figure 44 shows the steps required to export recording footage Note If the recording has audio associated with it you can choose to export just the video or video with audio Note that audio can only be exported in native mode not in MP4 format see VSoIP Export Player on page 55 VSolP Client LITE recordings Camera Location Start Time zone Underground LiverpoolStreet Cameras Covert 12 10 2008 10 46 17 End Time Recorder Not Finished LiverpoolStreet Recorders 50 157 00 00 Liver Recorders Underground Undergraund LiverpoolStieet Cameras Covert 12 10 2008 11 07 23 Not Finished LiverpoolSteet Recorders LiverpoolStreet zoneD Underground LiverpoolStrzet Cameras Covert
78. nstallation folder of the software component and called logging config disabled or some other name that distinguishes it from logging config or sub folder of the installation folder Alternatively you might be sent the file by a technical support representative 2 Close the application you want to log e For clients exit the application For servers or NVR components stop the service controlling the application 3 paste the logging config file into the installation folder If necessary rename it so that it is called logging config Start the application to be logged Note that a log roll txt file will appear in one of the following locations depending on your operating system the following examples are for the Client Troubleshooting 68 of 77 Vista Windows 7 C Program Data CSLogging VSolPClient Windows XP Server 2003 C Documents and Settings All Users CSLogging VSolPClient Disabling Logging To disable logging 1 Click the System Settings icon 2 Click Disable Log The file logging config is automatically deleted from the installation folder Alternatively you can disable logging as follows 1 Close the application currently being logged e For clients exit the application e For servers or NVR components stop the service controlling the application Note Currently the application being logged will occasionally write to the log roll txt file You will not be able to delete the lo
79. nus To play a tour selectthe required tour from the list and click Start Tour To change the name of a Cncrse se tour selectitfrom the list Edit Tour Name Click and hold to zoom then right click and select the camera in or out Edit Tour Name To record a new tour select a tour from the list then righ click and select Record Tour Figure 29 Additional PTZ unit features support Note PTZs vary in functionality so access to features depends on the chosen PTZ unit s capability Viewing Sequences Sequences display a loop of continuous video from different cameras within a video pane For information on how to set up sequences see Configuring Sequences on page 31 To view a sequence 1 Navigate to the sequence you want to view in the tree 2 Drag and drop the sequence into a video pane Figure 30 Viewing Sequences 38 of 76 VSoIP Client LITE DOR i Xx E sau Cameras B Cameron Floor Output B Fort Kinnaird CarPaks Output B Ocean Terminal Floort jg Output 3 Ocean Terminal sequence Bn Figure 30 Viewing a sequence Caution Before setting up or using a sequence you should first calculate the combined bandwidth of all participants in the sequence For example you might have a single 2Mbps capped H264 stream from a UDP Tech IPE1100 camera a 768 kbps capped MPEGA stream from a Bosch VIPx and a 2 3Mbps MJPEG stream from an Arecont AV1300 camera The
80. ocation of main menu Specifying Video Pane Layout To specify a video pane layout click select the required layout from the drop down menu Double click any pane to maximise it Double click again to restore it to its original size VSoIP Client LITE InformationBoard S E LiverpoolStreet S E Cameras S E Concourse a Live 08 North West S E Recorded Figure 22 Selecting a video pane layout Working with Live Video and PTZ 33 of 76 Starting and Stopping Live Video Dome 080 InfomationBoard LivepoolSrreet Figure 23 Starting video using mouse drag drop To start video in a video pane either on the main monitor or on an additional monitor if you have a multi head setup select the camera in the tree and drag and drop it onto the required video pane To activate relevant functions for the camera in that pane for example PTZ functionality click once in the video pane Alternatively select the pane before dragging and dropping a camera into it Recorded 1 To stop video right click the video pane and select Disconnect n T gt 1 Digital Zoom Snapshot Figure 24 Stopping video Working with Live Video and PTZ 34 of 76 Using Digital Zoom VSoIP Lite allows you to zoom in on and move around live video footage VSolP Client LITE Disconnect Digital Zoom Snapshot Figure 25 Zooming into live video
81. or ZN D2024 camera to the site please note that these device types require careful configuration to ensure that VSoIP Lite receives event information from them These cameras have two ports primary and secondary which are available for connections These ports must be configured on the camera itself When adding one of these devices to VSoIP Lite you must enter the IP address followed by the primary port number for example 192 169 1 21 80 where the device IP address is 192 168 1 21 and the primary port is 80 Once the device has been added VSoIP Lite queries it using the primary port to determine the secondary port number VSoIP Lite then establishes a connection to the secondary port This allows VSoIP Lite to receive live event information e g Motion Detection events Caution If the secondary port number is a well known HTTP port for example 80 or 8080 it may be unduly affected by firewall and anti virus software This may prevent event information being received by VSoIP Lite To avoid this please ensure that no firewall or anti virus software is running on the same platform as the server Alternatively ensure that the device s secondary port is configured to something other than a well known HTTP port Adding DRH DVD and DR4H Lite DVRs VSoIP Lite allows the following ports to be specified for these DVR types when adding configuring the device to the site e PORT the RTSP port used for live and playback s
82. ore Defaults C Using low speed connection Clear Log m Figure 52 Changing Windows logging behaviour The Event Log can become full and prevent proper execution of the tasks running on the computer To prevent this change the properties of the application event log to overwrite earliest events when there is insufficient space available To do this 1 From the Start menu open the Control Panel and choose the Administrative Tools If the control panel is in category view choose the Performance and Maintenance category then Administrative Tools Open the Event Viewer Double click the Application log Right click the Application entry in the left hand window and choose Properties a A N In the Application Properties choose the General tab and in the Log size group click Overwrite events as needed and click OK Configuring Application Log to Overwrite Oldest Entries 64 of 77 Viewing Windows Services List Some parts of the surveillance system run as background tasks and do not require a user to be logged in for tasks to be run These background tasks are known as services Although services run in the background do not interact with users graphically and do not require a user to be logged in they are initiated run and owned by a user account on the computer Typically this account is one of the built in accounts usually a user called LocalService or sometimes a user called NetworkService Services can be auto
83. orl a Floor2 Waverly market Westside Floor gt Figure 19 Creating a sequence 2 Select New Keyboard identifier Delete Camera Ocean Terminal FloorD E levatorl Ocean Terminal FloorD E levator2 Ocean Terminal Floor Entrance2 Ocean Terminal FloorD E ntrance3 Ocean Terminal FloorD Mall Ocean Terminal FloorQ Elevatorl Ocean Terminal Floor Elevator2 Dwell 30 seconds 30 seconds 30 seconds 30 seconds 30 seconds 30 seconds 30 seconds PTZ P Preset 2 None Preset 1 None None Preset 5 None amp SoIP Client LITE 3 Fost Kinnaird Glasgow 3 Newkrkgate 3 Ocean Terminal Floor Wavelly maket 3 Westside 3 Enter a name and location for the sequence 4 Select a camera in the sequence tree and drag and drop it into the sequence Note Individual cameras can be added more than once to a sequence 5 Alter the dwell time if required to change the length of time footage from each camera remains on screen 6 Select a PTZ preset if required Add all required cameras then click Apply Note To edit or delete an existing sequence select the required sequence in the list and click Edit or Delete as required Configuring Sequences 31 of 76 Chapter 4 Using VSolIP Lite to Monitor your Site This chapter contains information on the following e Working with Live Video and PTZ e Wor
84. ou are prompted to add or amend details for each device in turn that you have added Caution Please ensure that the correct codec and transport options are selected for each device where available as the default option may not be applicable to all device types Device Configuration 20 of 76 Adding a Device Manually If a device has not been discovered by the network scan you must add it manually as follows It VSoIP is in surveillance mode click the administration button to switch VSoIP into administration pend mode Add Device Device Details VSolP Client LITE Type Name ocation Network Address d LiverpoolStreet Encoders gt 04351 8 ass6tID6721 Underground LiverpoolStreet Enc Underground LiverpoolStreet Enc Description lt d s Add Device Discover Devices uo Assign IDs Configuration Port Device Info Type Camera Keyboard identifier Network Address 10 0 62 3 Full Name Underground LiverpoolStree Description Liverpool Street underground platform Target harbum 10 0 62 3 video source mpeg4 00 Device ID c5a013447d9b4bd8bcSd4dc9b 777 32ebIRCLiveService000000 User admin logged into server matterhorn Figure 7 Adding a device Add the required device as indicated in Figure 7 Ganz ZR DHC Series Ganz ZA DHC Series A Ganz ZV 5306 Recorders LiverpoolStreet Liverpool Street Station
85. ou can collect unused triggers together under a logical group of unused triggers keeping them separated from the triggers in use Device Configuration 27 of 76 Configuring Pan Tilt Zoom Capabilities IP cameras and Networked DVRs can provide connections that enable one or more pan tilt zoom control units to be attached In some cases the IP camera includes a built in pan tilt zoom controller Edit Device VSoIP Client LITE Underground LiverpoolStreet Cam Serial AlkView Serial E Underground LivepoolStreet Cameras Co Serial Underground LiverpoolStreet Cameras tover Underground LiverpoolStreet Cameras Underground LiverpoolStreet Cam e Underground LiverpoolStreet Cameras Cavert Underground LiverpoolStreet Cameras Coler Underground LiverpoolStreet Cameras Cove Underground LiverpoolStreet Cameras Cover Underground LivempoolStreet Cameras Covert Input 01 Encode Output 80 Input 01 Eco Input 01 Encode Sil Input 02 Encode Input 02 Encode Output Eus Triggers Trigger 01 Trigger 02 Trigger 03 Trigger 04 Waverly Figure 15 Enabling PTZ capability for a video source Caution When you have finished making changes to a device s configuration you should restart re establish any open connections to the device to ensure that the changes take effect Some cameras typically those attached to video encoders might be connected to
86. ours and days irrespective of any loop time that may have been specified For EACH recorded camera you should do the following 1 Calculate the bandwidth in kilobits per second Kbps that the camera is likely to generate as a result of recording the worst case scenario i e lots of motion in the encoded scene e g 1536 Kbps 2 Next determine how many seconds of footage you wish to record from that camera e g 48 hours 48 x 60 x 60 2172800 seconds 3 Obtain the minimum storage requirement for the camera for the required period by multiplying the bandwidth by the required duration e g 1536 172800 or 265420800 Kb it Further convert to gigabytes by first dividing by 8 to obtain a kilobyte value then by 1024 to obtain a megabyte value and finally by 1024 again to obtain a gigabyte value e g 265420800 8 or 33177600 KB 33177600 1024 or 32400 MB 32400 1024 or approx 32 GB 4 Add 10 safety margin to the minimum storage requirement e g 32 GB 3GB or 35GB Locate a local hard drive that has sufficient space to satisfy the calculated storage requirement Do not choose Network Attached Storage NAS or any slow speed drive such as a file server share 6 Create a partition for the camera on the chosen drive using a meaningful name e g AccessRampCameraStorage and enter the calculated storage requirement plus the safety margin of 1096 Remember to choose the correct partition when scheduling the recording for
87. plication is still executing and you wish to capture the moment when something happens wait until the required moment has passed then stop the application Once stopped rename the log roll txt file as described above and restart the application If logging is enabled and the system unmaintained for an extended period the log files may eventually consume large quantities of storage on the drive where the application is installed This could compromise the overall performance of the computer running the application being logged To overcome this you can safely move or delete log roll files with dates and times appended to the file s name since these are not actively being written to by the generator Alternatively be sure to disable logging once your logging requirements have been met Troubleshooting 69 of 77 Caution Logging puts extra demand on any system due to the CPU load of executing surveillance software components and log generator This could cause system overload and result in misleading log content In some cases where overall system power is limited enabling logging can put a serious load on the system perhaps causing the system to become overdriven Always ensure that the computer is able to accommodate the logging overhead on top of normal system operation If this is not done the content of the logs may be misleading since they will reveal an overdriven System rather than the fault trying to be captured In such si
88. r configuration and so are not recommended The surveillance system is designed to bind to the highest priority default network interface If the system uses a connection other than the intended one use the operating system s network connection tool to disable all connections other than the one intended to be used or if other connections are required e g fora NAS network then use the Advanced Settings dialog of the Network Connections tool to specify that the network used for surveillance video is the top most in the connection order The use of the Dynamic Host Control Protocol DHCP in the surveillance site is not recommended as the server will be unable to locate devices if their IP address are reassigned We recommend that static IP addresses are used at all times Firewalls and Port Usage For best performance simplicity of setup and easy maintenance it is recommended that a dedicated firewall protects the entire network rather than firewall software running on the client server PC Any local software firewalls should either be disabled or carefully configured so as not to prevent VSoIP Lite from contacting the licensing server Also any hardware firewall the LAN should be configured to allow appropriate network access to the PC on which VSoIP Lite is executing Some local software based firewalls block incoming outgoing traffic solely on a port number basis Others block ports to all but explicitly defined applications
89. rading streams 14 user overview 18 users changing passwords 18 using sequences 38 V video pane layout 33 video sources configuring 26 viewing alarm properties 40 system information 57 watermark default 58 web device configuration troubleshooting 24 Windows Events Viewer 62 Windows Services 65 75 of 76 Manual produced 16 December 2010 76 of 76
90. recording If the chosen sampling bit rate is too low for the characteristics of the input stream and or to achieve the sampling settings then the actual sampling bit rate used will be the lowest one possible i e the chosen setting will not be achieved If you find the chosen bit rate sampling setting is unattainable then the recordings could have higher bit rates than you expect and there will be a reduction in the amount of recording footage that can be stored In this case consider either increasing the storage area size or reducing the frame rate and or resolution sampling settings to allow the transcoder to achieve the bit rate sampling setting chosen Using Stream Sampling to Reduce Required Storage Space 46 of 76 Caution Please note that the sustained combined recording and playback bandwidth for each NVR must not exceed 80 100Mbps When calculating the combined bandwidth please take the following into consideration The sum of the bit rate of each recorded streams irrespective of being sampled or not sampled The sum of the bit rate of each playback non sampled stream each would be the same as the recorded stream bit rate The sum of the bit rate of each playback sampled stream each would be according to the bit rate as a result of the sample settings Caution The actual process of transcoding the stream altering stream parameters can be very processor intensive and care should be taken not to overload the CPU
91. red settings for this stream For more information on stream sampling please see Using Stream Sampling to Reduce Required Storage Space on page 46 Note You can alter existing stream sampling for a schedule for example you can change the frames per second setting but once enabled you cannot disable sampling for a schedule and vice versa 7 Torecord audio if available on this camera select Enable Audio 8 Click Apply then Yes Why Can t Create a Recording Job If you get an error message when setting up a recording job please check the following Ensure that you have not exceeded the number of recording jobs allowed by your NVR license Note that disabled jobs are included in the total number Check that the device you are trying to record from is online e Check that your SQL database has enough space to schedule the recording Using Stream Sampling to Reduce Required Storage Space You may want to record a live video stream but need to reduce the space required to store the recording This is known as stream sampling or sub sampling For example this allows you to reduce the recording impact of a single encoder megapixel camera without compromising the quality of live video from the camera Caution Stream sampling can greatly reduce the quality of a recording care must be taken to set the parameters in relation to those of the source to ensure that the resulting recording is viewable When creating
92. rground Live Underground LiverpoolStreet Cameras Platfo live recorded Underground Live osa Auto Assign IDs Figure 12 Deleting device PTZ Unit for Camera Liverpool Street platform cam ra saa Devices 8 4 Overground amp iz CananWhart 8 8 Actions Alams Camera Encoders Ja PTZunits _ EurostarTeminal Camera Encoders dal LivempoolStreet Actions Alarms S E Cameras 8 Encoders 8 8 LivepoolStreet Server on matterhom Inderground da LiverpoolStreet 9 1 Alarms da Cameras Encoders E E PTZunits Shoreditch encoders Free mem 2125M6 El VSoIP Clien Note When deleting a device such as an IP encoder all associated sub devices related to that device are also deleted e g PTZ units etc Device Configuration 25 of 76 Configuring Video Sources An IP camera or Networked DVR supports one or more video sources Each video source has a default name When a device is initially added to the system the various video sources are named automatically and grouped into a sub hierarchy under the device The automatically assigned name and location text can be changed allowing you to group the video sources logically VSolP Client LITE Edit Device Shoreditch platform camera S A EurostarTeminal S Camera InformationBoard Encoders gal UvemoolStreet
93. rked DVR device named NetworkedDVR with location text Recorders 4 Next name inputs 1 2 and of the DVR Cam1 Cam2 and Cam3 respectively Using the name and location text as described above will result in a site as shown in Figure 9 Device Configuration 23 of 76 Configuring Devices using the Web Interface VSoIP Lite allows you to alter a device s configuration once you have added it to the server When you add a device to your network VSoIP Lite receives a configuration URL from the device which allows it to access the device s web based configuration If your network has a firewall you may first need to add a specific port number to this configuration URL to ensure that VSoIP Lite can access the device s configuration page Figure 10 shows how to do this Client LITE e Edit Device Name Location n Trigger 09 Ocean Teminal Triggers Ocean Terminal Trigger 9 Trigger 10 Ocean Teminal Tiiggers Ocean Terminal Trigger 10 Trigger 11 Ocean Terminal Triggers Ocean Terminal Trigger 11 Trigger 12 Ocean Terminal Tiggers Ocean Terminal Trigger 12 Trigger 13 Ocean Tetminal Triggers Ocean Terminal Trigger 13 Trigger 14 rk Ocean Terminal Trigger 14 Trigger 15 Ocean Terminal Trigger 15 Trigger 16 inal Tis Ocean Terminal Trigger 16 Added deed Complex Devices Cameron Fort Kinnaird Glasgow Fort Newkirkgate cean Terminal Shoreditch Waverly market
94. roach that can relied on irrespective of the Windows version being used is the command ipconfig To use ipconfig open command prompt Enter the command ipconfig On entering the command the operating system will respond with a series of addresses note the one labelled IP Address Opening a Command Prompt in Microsoft Windows 60 of 77 Determining PC Port Usage The Windows netstat command can be used to list all the network ports that are currently in use on a PC To use netstat first open a command prompt see above then type the netstat command as follows netstat a b The command outputs a table with four columns Protocol Local Address Foreign Address and state A large amount of text is generated by this command making it difficult to locate an entry To assist in locating a particular port save the output of the command to a file using console redirection e g netstat a b gt c portresults txt The arrow character requests that Windows not show the results on screen but instead puts the results into a file called port results txt at root of the C drive Once the prompt returns the command has complete and the file content is ready to review Use Windows notepad to view the contents of the results file Use the find function in Notepad Edit gt Find to find occurrences of number sequence e g 8080 Remember that netstat requests the operating system to list all the ports in use so if port 8080 cannot be found b
95. s that must be used before a password can be reused The number of days before a password expires that you are reminded to change it Length of time that a PTZ camera can be inactive in a video pane before the PTZ controls must be reactivated The folder where snapshots from live and recorded video are stored VSoIP Lite automatically creates separate sub folders for live and recorded snapshots Note This is the path on the computer running the client software component rather than a path on the computer running the server The maximum CPU usage at which new video connections are allowed This prevents overdriving the system by preventing new connections starting when the current displayed video is consuming more that this maximum value When playing back a recording by dragging and dropping it onto a playback pane this is the number of seconds before the current time at which video starts playing for example now minus 120 secs Specify whether a red or green square is displayed on recorded video to indicate the integrity or not of a recording Default Settings 600 seconds On 30 days 6 10 seconds C AWINDOWS system32 config systemprofile Desktop 80 120 seconds On 58 of 76 Table 9 Available VSoIP Lite settings Continued Setting Meaning Default Value When opening the application display the same cameras and layout that koad Persisted Layout were in use when the application shut down
96. s to various aspects of Microsoft Windows such as locking down certain features or applying various operating system group policies These types of changes are not supported by the surveillance software components Microsoft s in built automatic update feature should be disabled Instead updates to the operating system should be carried out prior to installing the surveillance software and then during planned system maintenance If automatic updating is enabled unexpected behaviour Such as setting changes and unplanned system restarts might occur It is important to update all operating system device drivers particularly for network and graphic adapters it is best to use the latest drivers available from the computer manufacturer If you find that the computer manufacturer uses hardware from a third party please be certain that using the third party s driver is appropriate often computer manufacturers obtain specially crafted variants of the third party s hardware making the usual driver from the third party less than optimal or completely incorrect All surveillance suite software components use Microsoft s Net framework This must be installed on all computers The setup program for the surveillance software will attempt to install the appropriate version of the Net framework from Microsoft s web servers if it is not detected on the computer VSolIP Lite uses Microsoft s Direct X This must be installed prior to running VSoIP Lite and c
97. stalling running and maintaining the surveillance system It also describes how to assist a technical support representative by providing them with useful information and run time log files to help them determine the root of a problem It is worth noting that by examining the information provided there will be cases where the solution might be obvious and you can implement a solution without having to contact the software vendor or other support provider It is important to note that a high level of technical competency is required in order to perform troubleshooting There are a number of skills required to identify the likely cause of the issues being experienced and several attempts might be required to solve problems It is very important to design a system from the outset rather than to make an arbitrary system using various hardware elements and using networking infrastructure that has not been optimised for surveillance use i e not high bandwidth optimised There are discussions elsewhere about the importance of design in constructing the surveillance system Note It is assumed that the overall system software hardware and networking infrastructure is fit for purpose and has performance safety margins that allow peaks of demand to be accommodated It is also assumed that high performance computer hardware is used server grade for server and Networked Video Recorder components and that all computer hardware matches or preferably exceeds
98. t 18 10 2008 09 08 56 Not Finished LiverpoolStreet Recorders LiverpootStreet zones Underground LiverpoolStreet Cameras Covert 18 10 2008 08 05 14 Not Finished LiverpoolStieet Recorders zoneH Underground LiverpoolStreet Cameras Covert 18 10 2008 03 06 57 Not Finished LiverpoolStreet Recorders ig Cameras Query Complete Event Category Event Type Time Username E Device Events Device Connecting 20 October 2008 13 42 38 admin Platform Device Events Device Connected 20 October 2008 13 4238 admin p 9 Encoders Device Events Device Disconnected 20 October 2008 13 42 43 The Events pane lists all events associated with the recording selected Device Events Device Connecting 20 October 2008 13 42 53 inthe Recordings list Device Events Device Connected 20 October 2008 13 42 53 Device Events Device Disconnected 20 October 2008 13 42 55 Device Events Device Connecting 20 October 2008 13 42 56 In this example the events associated with the camera called zoneA are Device Events Device Connected 20 October 2008 13 42 56 displayed in the Events list Device Events Device Disconnected 20 October 2008 13 42 58 SEM Daise Events Device Updated 20 October 2008 13 44 07 To filter recordings according vents Devi mayae I to time check the boxes in fets the time fields enter the required times then click Elevator admin Refresh Complete Query returns 13 Displaying 13 Bbpetete Recording To
99. ternet Protocol Version 6 TCP IPv6 enabled Ensure Internet Protocol version 4 is enabled and then disable TCP IPv6 as shown in Figure 5 On computers where only one Internet Protocol TCP IP is listed then typically this is version 4 and no further modification is required 5 Network Connections File Edit Favorites Tool Advanced Help Qe 1 8 Address Network Connections Name Type Status LAN or High Speed Internet Network Tasks E Create anew connection Local Area Connection LAN or High Speed Inter Connected Change Windows This connection uses the following items Firewall settings Spr E Disable this network device duler n MF Network Monitor Driver 4 Local Area Connect Status PR f Intemet Protocol TCP IP 4 Intemet Protocol Version 6 TCP IPv6 lt amp Repair this connection Rename this connection General Support View status of this connection aa Connection Instal Broadcom 440x 10 100 Integrated Controller Status Connected Description Duration 2 days 20 55 03 Quality of Service Packet Scheduler This component provides network control including rate of low and Speed 100 0 Mbps prioritization services Show icon in noyfication area when connected Notify me whef this connection has limited or no connectivity Activity Programs Sent
100. the camera Recording Camera Footage 44 of 76 What Happens When a Partition Becomes Full When disk space on an Overwrite partition becomes full VSoIP Lite starts overwriting the oldest recordings on that partition When disk space on a Protected partition becomes 90 full warnings are displayed You should take action at this point to free up disk space If disk space levels become critical a final warning is displayed and recording stops Creating a Recording Job To create a recording job 1 Selectthe camera that you want to record in the Site Explorer Figure 35 2 Click Create Schedule 3 Select the required storage partition from the drop down list 4 Either Select Continuous Recording to record continuously from the selected camera or e Select Scheduled Recording and click Show to specify the times when recording should take place Note Do not use this option to set up 24 7 recordings use the Continuous Recording option 5 Check Loop after if you want the NVR to automatically remove older recordings when they reach a certain age If you want recordings to be deleted manually by a user with privileges to delete recordings deselect Loop after VSoIP Client LITE Camera to record Camera to record You wish to record from this camera You wish to record from this camera PT304 Cameras Camera 01 04 asit 01 Partition Recorder Recording Loop Enabled Partition Group Preferred Partition Recorder Record
101. the minimum specifications Troubleshooting 67 of 77 Caution It is highly recommended that computer hardware is NOT used to perform non surveillance system tasks unless the interaction between the CCTV and non CCTV aspects of the installation can be safely accommodated within the specification of the computer and there is no shared dependency e g shared database manager usage that compromises the system Providing Technical Support Information software components have a built in automatic log file generator The generator is enabled whenever a special file called logging config is detected Enabling Logging To enable logging 1 Click the System Settings icon as shown in Figure 56 VSolP Client LITE VSoIP Suite Version 31 9117 build 73 28 October 2010 Copyright 2010 GANZ All rights reserved User admin logged into server montfort VSoIP Client Version 31 9117 73 VSolP Server Version 1 1 9115 165 Library Version 301607195 VSoIP LITE Figure 56 Enabling logging 2 Click Enable Log This creates a file called logging config in the installation folder Reading the log file can be useful for understanding whether Networked DVRs IP cameras and encoders are communicating successfully with the client server and recorder software components Alternatively you can enable logging manually as follows 1 Locate a suitable logging config file and copy it into the clipboard This will be In the i
102. tuations alternative approaches to troubleshooting are required Specifying the Logging Level There are five logging levels Debug Info Warn Error Fatal Each logging message is assigned a level of importance and these are reflected in these levels For example Debug stores all logging messages whereas Fatal only stores application critical logging messages By default the logging level is set to Warn To change the level of logging edit the logging config file as follows 1 Open logging conf in Notepad or another text editor 2 Search for the string level value WARN gt 3 Change the WARN parameter to one of the above levels for example level value FATAL gt 4 Save the file Troubleshooting 70 of 77 Appendix B Supported Devices This appendix provides a list of devices currently supported by VSoIP Lite es E g 1215 1219 11 1 1 o 8 g 2 x E ui ENE EE E E 22 S gt ZN T9000 MPEGA Videoserver 4 1x N A YES YES YES NA YES 2 NO by LE ZN C9000 MPEG4 CS mount camera 1x N A YES YES NA YES 2 NO by I E ZN T8000 MPEGA Videoserver 2x 1x NA YES YES YES NA YES 2 NO by LE ZN C8000 MPEG4 CS mount camer
103. u can apply the view such as Details or Icons that you are using for this folder to all folders of this type Applyto Folders Folders Advanced settings V Always show menus V Display file icon on thumbnails V Display file size information in folder tips Display simple folder view in Navigation pane V Display the full path in the title bar Classic folders d Hidden files and folders Do not show hidden files and folders Eo Show hidden files and folders E Hide extensions for known file types Hide protected operating system files Recommended Launch folder windows in a separate process Remember each folders view settings x Figure 51 Showing hidden files and folders 5 Click Apply and then OK Windows 7 If the Windows Search service is enabled on your PC please follow these steps to enable the viewing of hidden and protected system files in Windows 7 1 Click the Start menu button and enter hidden in the search programs and files box 2 Locate and click the Show hidden files and folders item in the list 3 Select Show hidden files folders and drives see Figure 51 4 Click Apply and then click OK If the Windows Search service is disabled please follow these steps 1 Click Start gt Control Panel menu option 2 Select Appearance and Personalization then under Folder Options select Show hidden files and folders Displ
104. y Notepad then port 8080 is free to use If the sequence 8080 is found then that port might be in use further analysis of the line containing the sequence 8080 is required to be certain If the 8080 sequence is shown under the third column Foreign Address then this line can be ignored and the search continued Also ignore any line found that contains 8080 embedded in another number e g 128080 If line contains 8080 and the port number is not embedded in another number and the port number is under the Local Address column then examine the line immediately below the line to discover what application or service is using this port B portresults txt Notepad File Edit Format View Help TCP montfort 427 montfort local LISTENING versioncuecs2 exe TCP montfort https montfort local 0 LISTENING Skype exe TCP montfort microsoft ds montfort local LISTENING System TCP services 59 Find what 8080 TCP mont f PTUS unknown q Direction svchost ex Match case OuUp Down TCP mont versioncue TCP montfort 6051 montfort local 0 LISTENING avgam exe TCP montfort 8000 montfort local 0 LISTENING Services Service exe TCP montfort EE montfort local 0 LISTENING RandomServerUsingPort exe Figure 49 Determining port usage using the netstat command The example shows viewing in Windows Notepad the result of running the netstat command in a Windows Console and using console redire

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