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XMU+ Quick Start Guide and User Manual

1. XMU QuickStart Guide rev 10 19 Installing XMUCOM Software 3 Choose File gt Open and find and select the configuration with which you want to work Navigate to the folder where your existing XMU configurations are stored Lan axones al el ES lt 4 fs Kamali Test xmp a test xmp Select the Configuration you want to work with and click Open File name Chicago Blues xmp Files of type XMU PLUS Files xmp x Cancel T Open as read only Z 4 Use the XMUCOM menu options to control and manage your XMU unit See the following pages for more information about the XMUCOM interface and its features To Back Up XMUCOMs Site Information To back up site information 1 Start the current version of XMUCOM 2 Choose Communicate gt Export Site Book Save As 7 Seven amos daaa Exported Chicago Blues April 2002 xms Select the folder in which you want to store the backup configurations Enter the filename in which the site information can be stored File name Exported Chicago Blues April 2002 xms Save as type kms Site Book Files xms z Cancel T Open as read only 3 Enter a filename under which the Site information can be stored and click Save 20 Chapter 2 Installing the XMUCOM Application The Export Site command extracts the site information from the database and saves it as a xms file which can be imported into the new databa
2. include in the program configuration I Hours of Operation key press M Website Address key press MI Our Location key press Mi Prompt On entry to system M Invalid Selection standard for all Audio Text MV TimeOut standard for all Audio Text M Abort standard for all Audio Text Messages Decide on the exact content See the MSG Nodes for the Audio of each message This should include Text Tutorial on page 177 for content for your details about the messages in our Introductory prompt tutorial Each message See the following to learn how to Invalid user selections record and save the messages Timeouts To record messages from the Aborts Front Panel on page 114 n l Record each message and save them To record messages with as WAV files Messages must meet the Remote Telephone Access on following format requirements page 114 8 bit compression To record messages in a Studio 8K sampling rate on page 115 Mono sound To record messages and music CCITT p Law Format from your PC on page 115 For your program Cards and Ports Identify which cards and ports you will use to run the program configuration Consider the following when making this decision Call volume Estimate the number of calls hour that you expect to receive If you expect to receive many calls then you should use multiple ports Otherwise a single port may serve your needs
3. Field Name Field Description Comments VOX Node Identifies the VOX Node index number DTMF Count Identifies the number of times a DTMF tone was entered to interrupt the VOX Node and re direct the caller in this example 5 XMU QuickStart Guide rev 10 241 Clearing Statistics Field Name Field Description Comments Abort Count Indicates the number of times callers exceeded the Retry limits and followed the Abort field in this example 0 No Selection Identifies the number of times Count callers reached the Selection Timeout limit and followed the action in the Timeout field in this example 4 Play x Action x This field s specifies the menu configuration for this node The Play x represents the menu choices in this node with the associated Play message The action field represents the action the XMU takes if a caller selects this menu choice The x refers to the peg count of how many times this option was selected In this example the callers spoke during message 11 nine times and were transferred via XFER 3 Clearing Statistics Reports are stored as cumulative totals until the totals are cleared To Clear Statistics you can use the front panel or from XMUCOM go to Communication gt Communicate gt Reset Statistics If report totals are cleared in the morning and retrieved in the evening one full day of data is available Alternatively report totals may be clea
4. information This lets you easily back up all XMUCOM di Calgary site information dJ Configs di Messages Stat di Stats Folder containing Configuration Messages and i Edmonton lt 4 Statistics folders for the Edmonton site d Configs d Messages Jd Stats For each site enter site details as described in Entering Site Specific Information on page 40 40 Chapter 3 Planning and Defining Your XMU Sites Entering Site Specific Information Every XMU site must be defined named and have its defaults set before you begin building and using program configurations This ensures clean operation of the XMU and XMUCOM and helps you manage and organize your site specific information You can enter all site specific information directly into the XMUCOM application where you can easily maintain site information and ensure that all standards for multiple XMU sites are met Ensure that you have collected and prepared the following information about each site before beginning to enter site information into XMUCOM and before setting Microsoft Dial Up Network Connections Site Name Site ID Access codes for each site Modem phone number for modem based connections IP address of site for Ethernet based connections Path name of directories where configurations messages and statistics are to be stored for this site See the following for entering and managing site specific information
5. At the command line prompt enter the following command For modem connections type ping 192 168 101 2 A successful communication will show a result similar to the following 3 MS DOS Prompt ol x Cae Eee a ef Microsoft R gt Windows 98 lt C Copyright Microsoft Corp 1981 1999 C WINDOWS Desktop gt ping 192 168 102 2 Pinging 192 168 102 2 with 32 bytes of data 192 y ime 14ms TTL 60 192 gt by i E TTL 60 192 i 6 192 or 192 168 1 ent 4 Received 4 te round trip times in mill Minimum 1i3ms Maximum 14ms Average C WINDOWS Desktop gt _ Pinging 18 0 0 131 with 32 bytes of data timed out timed out timed out timed out cs for 18 0 0 131 Sent 4 Received Lost 4 188 los e round trip times in milli conds Minimum ms Maximum Gms Average Gms 82 Chapter 4 Setting Up PC to XMU Communication Testing Information Transfer between XMUCOM and XMU Although you have already validated that the physical connection between the PC and XMU units are functional you should still test to ensure information is properly transferred between the two systems This is best accomplished by transferring and receiving information to and from the XMU unit To retrieve XMU system information Use this procedure to retrieve the current system information from the selected XMU unit This is a short retrieval and should occur very quickly If this works you have c
6. Line cards If you expect very high call volumes you may want to assign multiple line cards to this program configuration Call Times Estimate the time spent by each user on each call See the following page on the Interalia website for a port sizing calculator that can aid you in determining the optimum number of ports to use for your program configuration www interalia com Click the Port Sizing Tool link Click Port Calculator link XMU QuickStart Guide rev 10 173 Before You Start For this tutorial Determine port sizing by calculating the expected call volume For the tutorial we entered the following values into the Port Sizing calculator 300 callers per hour 30 seconds per caller Based on these values the Port Sizing calculator indicated that 4 to 8 ports should be assigned to this program configuration Call Flow Diagrams Decide on the order of presentation for the information and the call flow order Create a diagram from an end user perspective and add appropriate details to assist you in your program development See the Call Flow Diagram for Audio Text Tutorial on page 179 for a sample diagram 174 Chapter 8 Tutorials Audio Text and Dial By Name For your program For this tutorial System Configuration Information Detail the following as shown in Document system configuration the Call Flow Sequence Table for information
7. Partition Disable FTP Synchronization Remote IP Address ie fice fio Watchdog SAME Backup Link Cancel Apply 274 Chapter 11 Mini Weather Radio Ej MWR Watchdog SAME Label watchdog SAME Card Line Message Warning Tone Enabled v Warning Message 1 Event Code 43 NMN Dwell Time 30 Area Codes Order AreaCode _ _ 100000 Add Insert Remove Edit Up Down Setting up a Watchdog S A M E event Step 1 Enable Watchdog timer feature by setting how many hours the Watchdog timer should wait before sending the S A M E transmission Step 2 Specify the List node number that contains the messages you want to hear after the Watchdog timer expires and the S A M E broadcast is transmitted Step 3 Click on the Watchdog S A M E button and populate the fields Step 4 Download the configuration to the XMU XMU QuickStart Guide rev 10 275 XMU FTP Function Reference Field Description Label This field is simply an internal information field only Card This specifies which line will be affected by the Watchdog S A M E timer Message This is the message number that will be used as a place holder for the new modified S A M E message that will be generated and used from the S A M E broadcast Note This message will not exist until the Watchdog S A M E event is activated Warning Tone If the warning tone is s
8. Front Panel Displays Action Time and Date Press Enter Main Menu Messages Press Enter Select Message K __ __ Scroll to desired message Press Enter Message X Play Scroll to Replace Press Enter XMU QuickStart Guide rev 10 253 Configuring the XMU MWR Line Card Front Panel Displays Are you sure Exit No Press Enter to Replace selected message Watchdog Menu Main Menu Messages gt MWR Standby gt lt SAME gt J Cuar CSR t t a E Tam FF Partition Originator lt 1 gt lt KCLE NWS gt Remote IP Addr lt 192 168 100 01 gt Warning Tone lt Enabled gt lt Enabled gt Disabled FTPSync No gt lt 43 NMN gt Area Code lt 01 052300 gt y 254 Chapter 11 Mini Weather Radio Card Menu if Main Menu Main Menu Messages gt lt Card gt Select Card lt X gt Card X Select Line gt Select Line ca a Card X Line X Starting Node gt Starting Node Emply gt Card X lt Status Status Card X lt YYYYY gt Card X Line X lt Volume gt Main Menu Main Menu lt Nodes gt lt System Card X Line X lt Mode EWT Option lt Disabled NIS Option lt Disabled gt of Rings MWR Remote Access T
9. in teralia xa QuickStart Guide Copyrights This manual and the software accompanying it are copyrighted 2009 2011 by Interalia Inc XMU QuickStart Guide MA18510R10E7 5 All rights reserved No part of this book including interior design cover design and icons may be reproduced or transmitted in any form by any means electronic photocopying recording or otherwise without the prior written permission of Interalia Inc Interalia Inc Marketing Department 4110 79th Street N W Calgary Alberta Canada T3B 5C2 Phone 403 288 2706 Fax 403 288 5935 Interalia and the publisher have used their best efforts in preparing this book as accurately and completely as possible however we do not make any guarantees or warranties regarding its content Trademarks Interalia is a registered trademark of Interalia Inc XMU is a registered trademark of Interalia Inc All other product names and services identified throughout this book are used in an editorial fashion only and for the benefit of such companies No such use or the use of any trade name is intended to convey endorsement or other affiliation with the book Note For the latest revision of this guide please go to http www interalia com Support Manuals Table of Contents Chapter 1 Introducing XMUCOM WTS C We A r A E EEEE EE ET E E EE About the XMU Announcement and Call Processing System sssssssssssssssssrererssssssssssssse Who Uses
10. x Message Assignment 2 Click on the Line Assignment button in the MSG Node Editor window This will open the Message Assignment window 3 Decide which Card s and Line s will play MSG X Move the mouse pointer to the _cancel_ desired Card Line Click the mouse and the letter will change from an N to a Y or vice versa N do not assign MSG X Y assign MSG X to this card line 2iZz i2 2 2 2 2 lt 2 2 2 2 2 2 lt 2 Z2i 2 2 2 2 lt 2 2 2 22 2 lt 2 2 2 Z2iz2zil2i lt i2i 2zi2zi2 2z 4222 2 2z ELE zz 2 2 TENE E M M 1 2 3 4 5 6 7 8 Click OK when the message has been assigned to the desired lines Note When using the List Node as the starting node the messages are assigned to List Node X List Node X is then configured as the Starting Node on the desired Line Card It is not possible to assign messages to lines when using a List Node as the Starting Node Recording Sending the messages to the XMU There are several ways to record send messages into the XMU AVIPADS using the Remote Telephone Access Port on the XMU Front Panel using the touch pad and the Interalia handset provided with the XMU A telephone can be used to dial the Remote Telephone Access Port XMU QuickStart Guide rev 10 251 Configuring the XMU MWR Line Card XMUCOM AVIPADS Connect the AVIPADS device to dial up the XMU Note AVIPADS is a pro
11. zs nd J5aturday z Sunday z r Actions r Actions am Lorder___ CommandjNode __ abel__ MSG 2 1 mse 3 Add Insert Remove Edit Up Add Insert Remove Edit Up Quick Assign Down Quick Assign Down La Cancel Apply Cancel Apply Select Day or Date mode then configure the Start and Stop fields Configure the action using in the Edit button DTMF AUTO nodes DTME Node Specifies the action taken on the DTMF digit s collected AUTO Node Specifies the action taken on the DTMF digit s collected The action will only be executed if the DTMF digits collected match the programmed range of digits The range must have a beginning and an end Ej DTMF Node Editor x iW 4 omm 1 all lofi gt gt i Label Main menu r Prompts Exceptions Order CommandjNode __ Commandnode 1 MSG 6 Timeout NOOP Invalid MSG 9 Abort MSG 10 Add Insert ats ae Up Edit Default Quick Assign Down r Actions Number of Digits fs Key Press CommandNode 1 DTMF 2 Terminating Digit No g 2 DTMF 3 3 CMD 1 Retry Limit fz Selection Time Out sec s Digit Time Out sec fz Add Insert Remove Edit Up DTMF Clear Quick Assign __ Down ves OK Cancel Apply XMU QuickStart Guide rev 10 141 About XMU Nodes EM AUTO Node Editor x Label Diar by extension KI 4 fauto1 gt lofi a ia r Prompts C
12. PBX Specifications XMU to XMUCOM Specifications You will require this information to complete the Site and Communications setup for the XMUCOM In addition to this installation information the operator of the XMUCOM application must also decide on how to organize and maintain the site setup information for each site For Determine the following Site ID Number Each XMU site should be assigned a Site ID Site ID s can be a maximum of 15 characters XMUCOM does not require these numbers to be unique Site Name Each site should be given an identifying site name Use a logical system for naming each site Site ID s can bea maximum of 25 characters For example to allow easy site identification for XMU units in different cities you may want to include the city name in each site name XMUCOM does not require these names to be unique 36 Chapter 3 Planning and Defining Your XMU Sites For Determine the following System Configuration Each XMU unit contains one system configuration Files System configurations contain all relevant XMU information such as system settings partitioning information card configurations and the various program configurations that can run on that XMU unit Keep the following in mind when defining your system configurations Include the site ID when saving system configuration file names For a shorter file name you may want to prefix the configuration n
13. Selections Made DTMF Selection Counts VOX Selections Counts AUTO Selection Counts Note Ifa particular node has a count of zero it won t be displayed in the statistical report 230 Chapter 10 About Statistics Sample Statistical Reports Line Call Counts Line Call Count report provides the number of calls for each XMU line to determine system activity The combined total of all lines represents the total card activity The combined total of all cards represents the total system activity Line Call Counts Site Name ABC co in teralia Site ID 123456 Partition 1 Date Retrieved 05 JUN 2003 09 26 42 Node Statistics accumulated since 08 MAY 2003 11 17 39 CARDJLINE LINE 1 LINE 2 LINE 3 LINE 4 LINE S LINE 6 LINE 7 CARD 1 11252 7873 5630 4298 3325 2784 2298 CARD 2 1316 1053 860 646 518 353 1628 CARD 3 280 190 152 107 72 55 0 CARD 4 18 12 7 91 413 196 0 CARDS CARD 6 CARD CARD 8 FieldName _ Field Description Comments Header The header information displays the This information is Information Partition for which this report was displayed on all generated For example Partition 1 statistical reports The last time and date the statistics were cleared in this partition is also displayed For example 8th May 2003 at 11 17 39 Card X Specifies the card number To calculate total system traffic total all line counts for each card Add each card total for total system activity XM
14. Site Book Window on page 40 New Site and Edit Site Windows on page 41 Site Book Window The Site Book window lets you View a list of existing sites Edit existing sites Sort by column Add new sites Delete sites x Site Book 5 E Site List Site Name SiteID_ Method Chicago Blues 4587 LAN List of sites currently defined to XMUCOM Click these buttons to edit selected sites add new sites or delete selected sites XMU QuickStart Guide rev 10 41 Entering Site Specific Information New Site and Edit Site Windows Use the New Site and Edit Site windows to enter information about each site to set site defaults and to specify site specific connection information See the following topics for more information about each topic For Windows XP on page 41 To set file handling defaults on page 44 To specify connection details to the XMUCOM on page 77 To enter site information For Windows XP F Edit Site OMPANY LAN 42 Chapter 3 Planning and Defining Your XMU Sites For Windows Vista and Windows 7 File Handling Set Default Site Specific Folders Message Files Default Path _ C Users Public Documents Interalia XML_ Configuration Files IP Address wo fo fo 253 C Overwrite l Auto Increment Dial up Connection iat comecton v j Default Filename config xmp 3 Number to Dial eee es De
15. The only thing remaining is to record the messages In this example we have 6 messages MSG Nodes Message 1 is the main greeting message and can be recorded as described in Chapter 6 see Recording Playing and Transferring Messages on page 109 Messages 2 3 4 5 amp 6 are the recorded names of the people in the Dial by Name application These can also be recorded as described in Chapter 6 or by using the remote telephone access port and entering the access code programmed into the DIR Node In our example we used 1234 as an access code to this node To record the messages using this method Dial the remote telephone access port on the XMU The XMU will answer and prompt Enter access code Enter the DIR Node s access code e g 1234 The XMU will respond Enter user number Enter the extension number you are recording the message for e g 104 The XMU will respond Enter command Enter 7 to record the message Record the name of the person at that extension e g Brian Jones Press the key when finished recording The XMU will respond Message recorded Enter command 2 You can now enter 0 to disconnect or enter 00 to enter the next extension and record the next name Note An administrator can record all the names using this method or each person can call into the XMU remote telephone access port and record their own names Dial by Name Application Completed Congra
16. 192 J 168 J 100 2 A Dial up Connection iy Connection z Default Filename fstat csv Number to Dial a Default Path CAPROGRAM FILESIXMUCOM STATS Command button 22 Chapter 2 Installing the XMUCOM Application XMUCOMt Toolbar The XMUCOM Toolbar provides quick access to commonly used commands and tools The Toolbar remains accessible through all XMUCOM functions and screens Dea a Builder for current New System View Card System Configuration XMUCOM Configuration Configuration Open System Communicate Configuration with XMU Save Current View System Configuration Configuration The following table provides a brief description of each of these toolbar commands This command Is used to Exit XMUCOM Exit the XMUCOM application You will be asked to confirm and save changes New System Create a new system configuration System configurations Configuration can be applied to any number of XMU sites Open System Open an existing system configuration This command Configuration also opens the Config Builder window so that you can immediately begin editing program configurations for this Site Save Current Save the current system configuration to the database Configuration View System Display a text based view of your current system Configuration configuration This file provides summary information about all the partitions cards defa
17. 3 See Chapter 9 Troubleshooting Configuration for details on solving any problems that you may encounter 4 Ifyou plan to use this configuration at more than one site then call each site and repeat steps 1 to 3 Congratulations you have created your first program configuration with XMUCOM Continue to experiment and try different types of program configurations For more information refer to Interalia s website at www interalia com We are constantly adding more XMUCOM information Dial By Name Tutorial This guide is to aid your understanding of how to set up a simple Dial by Name application on your XMU unit using XMUCOM administration software The following is a step by step guide to creating a Dial by Name configuration then transferring that configuration to the XMU unit In this guide we give you an example Dial by Name application as a teaching aid but it can be easily modified and adapted to be a fully functional application for your place of work 198 Chapter 8 Tutorials Audio Text and Dial By Name Create a Dial by Name Application First double click the XMUCOM icon on your desktop or select XMUCOM from your Windows Start menu Then Click File gt New x Config Builder E Config Builder Partition 1 Tool bar m CMD LIST DATE TIME XFER STYLE DTMF AUTO VOX MOH PAAS TABLE NIS DBN oR Quick Node Partition View Edit Integrity Check Find Node s Call Flow Vie
18. 5 Copy these messages to the default XMU Messages directory Download or send these messages to XMU when you are ready to test and use them as part of the XMU program configurations To record messages and music from your PC A broad range of tools are available for recording and playing messages and music on your PC For the purposes of this manual we are using Microsoft Sound Recorder for the following procedure 1 Prepare a list of messages or music that you need for your program configurations 2 Detail the contents of each message in written text format and specify the name of the file you want to use 3 Ensure that you have microphone connection to your PC and that it is operational 4 Ensure that you have sound recording application such as Microsoft Sound Recorder 5 Choose Start gt Programs gt Accessories gt Entertainment gt Sound Recorder to start Microsoft Sound Recorder In DRAMA2 WAY Sound Recorder BES File Edit Effects Help Position C Length 2 99 sec 2 99 sec Rewind Forward Play Stop al Click the Record button to record 4 p i e your voice through the microphone 116 Chapter 6 Recording Playing and Transferring Messages 5 fo 2 NSS 11 Click the Record button and read your selected message into the microphone Click the Stop button when you are done Click the Play button to test your recording Repeat steps 6 8 until you are happy with your recording
19. About XMU Nodes and Program Configurations FieldName Description Mode settings Select which criteria you wish the caller to enter and the XMU to match from Selections are First name Last name Both names Extension Then select the minimum and maximum number of digits the caller should enter Finally choose a Prompt message which should instruct the caller what they are expected to enter Error Settings Retry Limit set the number of retries a caller can make if invalid selections or timeouts occur Confirmation If you have matching names within your directory it may be necessary to select yes for confirmation This allows the caller to select from a list of matching names For example Press 1 for John B press 2 for John T Before Name Select a message to play before the XMU lists the matching names Or select No op if no message is required After Names Select a message to play after the XMU lists the matching names Or select No op Name 1 Name 2 etc Select a message to play before the XMU lists each matching name in turn On Exit Exit Prompt Select a message to play before the XMU transfers the caller e g transferring your call Play Name Select if you d like the XMU to play the name of the person to which the caller is being transferred XMU QuickStart Guide rev 10 157 About XMU Nodes DIR Node The DIR or Directory node is referenced by the DBN node when attempti
20. C Receive Reset Statistics Send Messages C Send All Messages Send Message s in Partition C Receive Message s in Partition Paton UO Selected Node s C PROGRAM FILES XMUCOM MSG5 P C PROGRAM FILES XMUCOM MSGs P C PROGRAM FILES XMUCOM MSGs P C PROGRAM FILES XMUCOM MSGs P C PROGRAM FILES XMUCOM MSG5 P C PROGRAM FILES XMUCOM MSG5 P C PROGRAM FILES XMUCOM MSG5 P C PROGRAM FILES XMUCOM MSG5 P Select Nodes Available Node s ka Edd gt gt Select the Step2 Site Schedule tab Select the site to which you want to send the Audio Text tutorial and click Add gt gt Select Immediate from the Select Schedule list box Click Apply to submit the messages to the selected XMU unit XMUCOM sends the selected messages to Scheduler Scheduler communicates with XMU and submits the messages You will receive a confirmation message once the submission has been accepted by XMU See To test the configuration on page 197 to test your program configuration and complete this tutorial XMU QuickStart Guide rev 10 197 Dial By Name Tutorial To test the configuration 1 Using a touch tone telephone dial the number for your XMU unit The XMU unit should answer with the first and second messages that you programmed into the DTMF node 2 Select each of the options you programmed in your Call Flow diagram and test your call flow and messages
21. Choose File gt Save As and save your recording as a WAV file to the default directory for the site with which you are working Your WAV file must meet the following criteria Format CCITT_LAW Attributes 8hx 8 bit Mono 8KBs Quality telephone quality Repeat steps 6 through 10 until you have recorded all the messages you require TIP To pause while playing press Enter To resume playing press Enter again XMU QuickStart Guide rev 10 117 About Recording and Playing Messages Playing Messages Messages can be played from the XMU Front Panel through Remote Access or directly from your PC See the following procedures for more information To play messages from the Front Panel on page 117 To play messages via Remote Access on page 117 To play messages and music on your PC on page 118 To play messages from the Front Panel 1 Connect a handset included with the XMU or tape deck g Main Menu to the XMU unit Messages gt Press Enter to access the Main Menu Press Enter to select Messages Select Message Press the Right Arrow button until you reach the desired message number and press Enter 5 Message 1 5 Press Enter to select Play on the menu Play gt XMU plays the message and displays the total playing i fth s time of the message upale ENTER 6 Press Enter again to play the message Stop EXIT XMU plays the message counting down the remaining playing time of the
22. Music on Hold MOH An XMU equipped with a Music On Hold MOH line card can be set up to combine music and messages to create an On Hold environment for your callers MWR See Mini Weather Radio Node XMU building blocks consisting of a group of commands or XMU settings that are used to build XMU configurations Partition The XMU can be configured for single or multi partition mode When multi partitioning is configured each partition acts as an individual XMU unit 282 Glossary Passive announcements Passive announcements are those configured to simply playout with a ring or control pulse start then disconnect DTMF detection is not used during a passive announcement PBX See Private Branch Exchange Port A female connector on the XMU for connecting the male connector of various external devices In XMUCOM documentation the port is also referred to as a line on an XMU line card Private Branch Exchange PBX This is typically a private telephone network used within an enterprise Users of the PBX share a certain number of outside lines for making telephone calls external to the PBX PSTN See Public Switched Telephone Network Public Switched Telephone Network PSTN The public telephone system that operates the normal phone system Start Signal Certain types of PBX equipment provide a start signal to the XMU This is used instead of a conventional ring signal superimposed on th
23. Press the Right Arrow button until you reach Record and lt Record gt press Enter To pause while raconti ass 6 Press Enter again to begin recording your message 2 tiPause ENTER 5 i i i Stop EXIT Enter To feae XMU monitors your recording time P recording press 7 Press Exit to stop recording Enter again Recording 8 43 Press Exit until the menu returns to the main display Stop EXIT To record messages with Remote Telephone Access 1 Identify the message number you want to record 2 Remotely access the XMU See Working with Remote Telephone Access Messages in Chapter 7 of the XMU Installation and Maintenance Guide for more information When the XMU responds Enter Command press 7 Press the message number nnn you want to record followed by When the XMU responds with a short beep record the message E E Press to stop recording The XMU responds with Message nnn recorded XMU QuickStart Guide rev 10 115 About Recording and Playing Messages To record messages in a Studio 1 Prepare a list of messages or music that you need for your program configurations 2 Detail the contents of each message in written text format and specify the name of the file you want to use 3 Record the messages in the studio with the properties detailed in About WAV Message and Music Files on page 112 4 Save each message as an individual WAV file using the names you specified in step 2
24. about 279 program configuration 161 AUTO node about 134 automatic call distribution program configuration 162 see also ACD interalia BEEP about the command 132 before you start 172 defining messages 172 determining requirements 172 documenting system information 174 drawing call flows 173 selecting line cards 173 setting goals 172 C cabling ethernet connections to XMUCOM 73 modem connections to XMUCOM 70 call flow about 165 173 commands and nodes 160 order of instructions 160 178 planning 178 planning diagram 160 sample diagram 165 178 179 call flow sequence table of tasks 178 call processing program configuration 162 call routing applications about 279 calls estimating call volume 173 card configuration applying defaults 101 editing settings 103 menu command 26 View Card Configuration command 23 viewing details 102 channels about 279 DSO 280 DS1 280 large XMU chassis 4 small XMU chassis 4 CMD node about 134 commands basic XMU commands 132 communication about types of 47 50 Communicate with XMU 23 connecting modems 70 Ethernet 73 75 failures 215 LAN connection 75 receiving messages from XMU 123 sending messages to XMU 120 setting up communication 45 setup process 49 specifying details to XMUCOM 77 testing Ethernet Direct connection 75 testing Ethernet LAN connection 75 testing information transfer 82 testing modem connection 71 72 troubleshooting failures 86 87 Config Bui
25. and Operating mode uence ee 192 v vi Table of Contents Sending and Testing the Configurator ssscsscssatsssssstssesstsectassncemnraatienamsamanes 195 To download the configuration to XMU unit oe esssesssscseecseecseccecstecsseessees 195 To send Audio Text messages to the XMU sesssscssscseecssecssecseecseecseesseesseessees 195 TO test the COMPGULALION ss icsesscsasnrsssacsiacies saad anstne acura eten maine 197 Dial BY Name TUTOR all escasas 197 Create a Dial by Name AppliCation ssccssssssscvcascassicssvnsssicenaccsnsesssensesosessassnaesasnsassotensazeoacse 198 Create a DBN Node Edit the XFER NOG eS jzictscccisssszscsss steeds tictts cits ihaasiacticenetetadia A Edit The Style Node Edit The DIR Node esessssscssecseecseeese Edit MSG Nodes stnsiidausntasins Card Configuration Send the Configuration to the XMU ssssssssssssssssesseesoseoooresesseressonosoooorosessenessesosecee 205 Record ihe IGS SAG OS siunsusenononoron aiu nonan Na tu ltaaannaass 206 Dial by Name Application Completed ssssssssssssssessssssssssssssssssssssssssssssssssssnsssssne 206 Chapter 9 Troubleshooting Configuration Tq Haves Glave oh E OORE ONE EE 207 About Troubleshooting Program Configurations ssccssccssesseesecssecssecseecssecseeseesseess 209 Setting Start NOES sssaaa R E a 210 To ensure the start node is set properly sssssssessssssssssssessseeeeeesessssusssesereeeeesesusssssessereeeees 210 Checking Messages
26. call XMU QuickStart Guide rev 10 145 About XMU Nodes Field Name Description Hold Specifies the message to play to the caller prior to transferring the call MOH Specifies the message to play that contains the music on hold message while callers are waiting on hold in the XMU Busy 1 Specifies the action to be taken in response to the first busy condition this applies to supervised transfers only Busy 2 Specifies the action to be taken in response to further busy conditions this applies to supervised transfers only No Answer Specifies the action to be taken in response to a no answer condition this applies to supervised transfers only Answer Specifies the action to be taken in response to an answer condition this applies to supervised transfers only Note Each Xfer Node must refer to a valid x style 146 Chapter 7 About XMU Nodes and Program Configurations Style node The following characters are used to configure the Transfer Disconnect and Retrieve fields 0 9 and are DTMF entries that can be used in a dial string An exclamation mark is the entry used to represent a Hook Flash The duration of the Hook Flash is configured in the Hook Flash field A comma is used to represent a half second pause A STYLE Node Editor paeifsre sien palo o fos flow Hl pd a a a jo ld so qT 8 P XMU QuickStart Guide rev 10 147 About XMU Nodes Fiel
27. configuration This is the best option to use when you are troubleshooting Schedule Enter the time and date that this retrieval should occur XMUCOM schedules the retrieval of this task on the ReScheduler and allows you to continue performing other activities with XMUCOM XMUCOM retrieves the requested configuration for the selected site and Ifthe Immediate option was selected XMUCOM retrieves the configuration and opens it automatically in the Config Builder Ifthe Scheduled option was selected XMUCOM submits the task to the ReScheduler and waits for a response at the scheduled time For scheduled tasks Choose Communication gt Completed Scheduled Tasks to view the Completed Scheduled Tasks window Check to see if the task completed successfully Select the completed task and click Process to save the configuration to the appropriate default site directory 224 Chapter 9 Troubleshooting Configuration Choose File gt Open navigate to the site directory select the newly retrieved configuration and click OK to view the details of the selected configuration Retrieving messages from the XMU Retrieve messages from the XMU when you are correcting or updating a program configuration and want to change or validate message contents You can choose to retrieve ALL the messages for every partition or just selected messages from a single partition When retrieving from a single partition XMU displays a
28. differs depending on whether the XMU is configured for a single partition or for multiple partitions See Chapter 10 of the XMU Installation and Maintenance Guide for more information about the following topics To check installed and available memory Single Partition Mode To check installed and available memory Multiple Partition Mode If the memory is sufficient there could be a connection failure Complete the troubleshooting task appropriate to the connection type chosen for this XMU See the following procedures To determine and correct modem communication failure on page 86 To determine and correct Ethernet communication failure on page 87 To determine and correct modem communication failure Modem communication between the XMU and XMUCOM is established by connecting the modem port on the XMU and PC to a nearby active telephone outlet Modem communication can be verified by ensuring that modems are properly connected on both the XMU and the XMUCOM PC and by conducting a communication test XMU QuickStart Guide rev 10 87 Troubleshooting XMU Communication Ensure the modem connection is properly cabled See To connect to the XMU modem with an analog line on page 70 and To set up XMUCOM to use a modem connection on page 71 If the modem connection is properly cabled ensure the telephone lines are working If phone lines are not working contact the appropriate repair maintenance depar
29. one to 15 sec Retry Limit Specifies the number of retries that are allowed one to five if invalid selections or timeouts occur DTMF Clear Erases the DTMF buffer Options are Yes or No not applicable to AUTO Nodes Note Click on the Edit button to view the options available to each node XMU QuickStart Guide rev 10 143 About XMU Nodes VOX node Ei VOX Node Editor x iW q vox 1 lof il gt ri Label JRotary menu Prompts r Exceptions order CommandjNode Label Commandintode 1 MSG 1 Timeout XFER 1 Abort MSG 10 DTMF XFER 2 Add Insert Remove i Up y Default Quick Assign Down Actions i z Prompt _ CommandjNede Label E Mod fest Pes Threshold Je Weait sec Jz 7 Retry Limit E ined Add Insert Remove Edit Up Quick Assign T OK Cancel Apply Field Name Description Prompts Specifies the prompt message s that are played to the caller Timeout Specifies the action taken when the caller does not make a selection Enter NOOP if the caller should return to the prompt message Abort Specifies the action taken when the retry limit has been reached DTMF Specifies the action taken when the caller presses a DTMF key Action Table The entry consists of two items a prompt and an action The Action Table specifies the action taken based on the VOX selection Beep Specifies whether or not a BEEP is presented to the cal
30. recording messages remotely will follow Next we need to change the Starting Prompt since MSG 1 is already being used as the main greeting message Change the Starting Prompt to MSG 2 202 Chapter 8 Tutorials Audio Text and Dial By Name Now we add the names unless you have already imported them To do this click on the Add button five times because we are going to add five names Next click on the first line to highlight it and then click Edit Enter all the names as shown above or use your own company s names When done click Edit off You can now save this list as a CSV file if you wish Finally click OK and Yes to All to create the unreferenced nodes Edit MSG Nodes XMUCOM has automatically created and labelled MSG message Nodes 2 3 4 5 amp 6 We still need to label MSG 1 however Double click on MSG 1 and change the label to Main Greeting Click OK Card Configuration We have now created all the nodes required for our Dial By Name configuration We now need to tell the XMU which of its line cards and which port s on that line card to run this application on Here we are going to use Card one ports 1 through 8 At the top of your XMUCOM screen click on Configuration gt Card Configuration The following window will open x Card Configuration Se x Card Configuration Starting Node _ Volume Mode NIS Option EWT Option _ Label XMU QuickStart Guide rev
31. unit will execute Each of these new program configurations must be mapped to a specific port or line on an XMU line card This mapping is done by specifying the start node of each program configuration to the XMUCOM application This mapping process lets you Control which cards and lines in the XMU unit are responsible for executing specific programs Specify to XMU unit which programs to execute and when to execute them Note You do not need to define start nodes until you have completed creating the various program configurations that your XMU unit will execute To set the start node 1 Ensure you have the following information prepared The start node for each program configuration that you want to apply For example LIST1 DIMF4 etc Identify the card and line s which you want to have executing each program configuration If required define partitions for units that will be operated by multiple clients Ensure that all line cards in the XMU unit have been identified and configured in the XMUCOM application See Applying Line Card Configurations on page 101 2 Navigate to the Line Editor window for the card and line s that you want to edit See To edit or change line card configurations on page 103 XMU QuickStart Guide rev 10 107 Mapping Start Nodes to XMU Lines Select the appropriate Starting Node and Number Fai Line Editor x Editing Line s Partition F Select the approp
32. 10 203 Dial By Name Tutorial Next double click on Card One to open the Card Editor window Configure this window as shown in the screen shot below First select the line card that you have e g Hybrid 01 then highlight all the lines and click Edit line s IHybrid 01 7 Default Edit line s Partition sabled Disabled y 101 Dial by Name Partition 1 Disabled Disabled y 101 Dial by Name lt j Partition 1 Disabled _ Disabled Company 101 Dial by Name Partition 1 Disabled Disabled Company 101 Dial by Name Partition 1 Disabled Disabled Company 101 Dial by Name Partition 1 Disabled Disabled Company 101 Dial by Name Partition 1 Disabled Disabled Company 101 Dial by Name 8 Partition 1 DBN1 High R 1 Disabled Disabled Company 101 Dial by Name i 4 f1 Hybrid o1 MECE gt In the Line Editor window we tell the XMU which node is the starting point when it receives an incoming call In this application the Starting Node is DBN 1 Leave all other settings at default and add a label such as Company 101 Dial by Name to describe the application running on the lines you just assigned this configuration to Click OK to close the Line Editor window click OK to close the Card Editor window and click Close to close the Card Configuration window Note Ifthe Config Builder window should disappear from view simply click on the Conf
33. Action Table For example weekly hourly monthly Invalid The invalid instruction is executed if there was no match in the Action Table Continue The Continue instruction is executed if the Action Table instruction executed was a PLAY or LIST node Action Table The Action Table contains a variable number of start end choices depending on which Mode was selected The Action Table is scanned from top to bottom to find a match once a match is found the corresponding instruction is carried out XMU QuickStart Guide rev 10 153 About XMU Nodes NIS node The NIS node allows callers to be directed to a different call flow based on the number they dialed or based on the number of the caller The NIS feature allows the XMU to handle DNIS ANI information and to direct the caller accordingly The XMU receives the digits either before going off hook T1 wink start or immediate start or after going off hook Hybrid line card The digits are captured into a NIS buffer the call flow is directed using a TABLE node to decode portions of the NIS buffer Bg 1of1 ggl Label Number of Digits 10 g Terminating Digit No Selection Time Out sec 2 Digit Time Out sec fi Cancel Apply Field Name Description Number of Digits Specifies the number of digits to be collected from 1 to 31 digits Terminating Digit Specifies the optional terminating digit Selection Time Out Specifies the digi
34. Application Design The setup of the XMU MWR is quite simple but it is important to consider the following items before you start programming the XMU What will the XMU MWR be used for Radio Broadcast Telephone dial up Both What role will the messages play in the application How many messages are going to be recorded What attributes will these messages have Which messages will be used for Radio Broadcast Which messages will be used for Telephone dial up Which messages will be used for both Mode of Operation Card Configuration Window The application will dictate the Operation Mode of each line on the XMU Use the two options to decide which Mode of Operation to use for the XMU MWR application Assign one of these options to each line of the XMU MWR line card Assigning Messages to a Line In a MWR application any message can be assigned to any line on an XMU Line card This allows for each line on the XMU to deliver customized messages Each XMU line can be assigned a maximum of 999 messages 250 Chapter 11 Mini Weather Radio Once you decide which messages are going to be used for the different applications Radio Telephone each message must be assigned to a line on the XMU This section will outline how to assign messages to different lines on the XMU 1 Create a new MSG Node or select a MSG Node from the Config Builder window This will open the MSG Node editor window
35. CMD AUTO DATE DTMF LIST TIME VOX TABLE and XFER nodes as well as the PLAY command All program configurations using XFER nodes must also include at least one XFER Style node XFER Style Nodes Enter settings to ensure the XMU unit performs ina Transfer Style Node manner compatible with the PBX This includes PBX specific information such as hookflash timings ring cadence and supervised vs non supervised transfers At least one XFER Style node must be included with all program configurations using XFER nodes TABLE Nodes Carry out an action based on a user defined schedule This schedule can be activated using the following modes Time Date Month Day Weekly Hourly Monthly amp Calendar The table node contains a mode of operation an invalid instruction and a continue instruction followed by a list of action table entries NIS Nodes Carry out an action usually a transfer based on DTMF digits received after going off hook such as DNIS ANI digits Actions can be based on the whole DTMF string or sub sections within it DBN Nodes Contain details used by the XMU to perform Dial By Name applications DIR Nodes Contains the Directory of names and extensions used by the DBN node 138 Chapter 7 About XMU Nodes and Program Configurations Field Descriptions For Nodes The XMUCOM PC software offers various methods of configuring the different nodes that make up an XMU configurati
36. For Each Site on page 38 To create site specific directories from Windows Explorer on page 38 Entering Site Specific Information on page 40 Site Book Window on page 40 New Site and Edit Site Windows on page 41 interalia efining Your XMU Sites XMU QuickStart Guide rev 10 33 Overview Site Preparation Overview Site Preparation XMU units can be installed at multiple sites or locations Organizations that choose to install XMU at multiple sites must properly organize document and prepare site specific information XMUCOM site management features let you manage multiple XMU sites from a single location Obtain site specific Setting up XMU information for the XMU unit Set up directories on your PC for the XMU site Repeat this procedure for Enter site specific each XMU unit information into n your organization XMUCOM Set up telecommunication Modem Communication between XMU and the XMUCOM software Ethernet Communication About XMU Sites A single organization can place multiple XMU units at different locations within a city in multiple cities or across the country Using XMUCOM each unit can be lips programmed to execute only the program configurations specific to that site Follow the XMUCOM supports easy management and control of these sites by allowing you to procedures in the develop and administer all system and program configurations for all sites from
37. Line will not operate Applying Line Card Configurations Before configuring line cards you should plan for and know the following The purpose and use of each line card Which program configurations you plan to execute See Field Descriptions For Nodes on page 138 for more information The starting node for each program configuration The number of lines in each card that will run each specified program configuration The PBX to which the XMU unit is connected The correct mode of operation for each line and card on the XMU unit See About XMU Operating Modes on page 100 for more information Once you have determined and prepared this information you can execute one or more of the following procedures to configure each line card in your XMU unit Applying default values to line cards on page 101 Viewing current line card configurations on page 102 Editing line card configurations on page 103 Sending updated card configurations to the XMU on page 105 To return line card configurations to their default values Perform this procedure to ensure you have a clean starting point before setting card configurations 1 Start XMUCOM choose File gt Open and select the configuration file for the XMU unit with which you want to work 2 Choose Configuration gt Card Configuration to display the Card Configuration window 3 Double click the line card that you want to modify to open the Line Card Editor wi
38. Nodes Insert a series of messages into an XMU program configuration List nodes are typically used to Play a list of different advertising messages By applying the Rotate mode of operation the next message in the list is played whenever a new call is received Act as second ACD announcement for callers who are held in queue for extended periods of time When the List Node is in Rotate mode the caller will hear different messages while cycling to the same XMU port Allow users to sequentially access all messages that have been configured at one time rather than rotating through the list one at a time The List Node must be placed in ALL Mode for this action List nodes can call MSG nodes to play a list of messages and to set modes of operation all rotate and skip 136 Chapter 7 About XMU Nodes and Program Configurations This type of node Is used to MOH Nodes Group instructions that configure the XMU into a Music on Hold source for delivering a combination of messages and music to callers on hold The MOH node can only be used in conjunction with an MOH card The MOH program configuration lets you control the delivery of voice music volume and fade time MOH Nodes can call CMD DATE LIST MSG TABLE and TIME nodes and PAUSE and NOOP commands MSG Nodes Identify and store message file information Each message node with its associated message or music file can be re used in multiple locati
39. Receive from XMU Statistics C Receive Statistics C Reset Statistics Receive Reset Statistics Send Entire Configuration Receive Entire Configuration C Send Partition in Configuration C Send Nodefs in Configuration Send Messages Receive Messages C Send All Messages Receive All Messages Send Message s in Partition Receive Message s in Partition Partition Partition f Select Nodes Available Nodef s Selected Node s MSG1 M563 View XMU Mse4 Add gt gt 4 lt Remove Send Configurations Receive Configurations FE Partition Click Apply to submit your request to retrieve messages from the selected XMU site XMUCOM submits the retrieval request and notifies you when the messages have been retrieved to your computer All retrieved messages are saved to the default directory specified for the selected site and are renamed using the naming convention specified in Naming Message Files on page 112 ng Configuration About Statistics Read this chapter to understand the basic concepts and ideas behind developing program configurations for the XMU system and producing statistical reports In This Chapter About Statistical Reports on page 229 Sample Statistical Reports on page 230 Line Call Counts on page 230 Simultaneously Active Lines on page 231 Node Access Count on page 232 Line Xfer Count on page 234 Selections Made on page 236 DTME AUTO and VOX Sel
40. Step2 Site Schedule Sendtox MU Receive from XMU Statistics Send Configurations Receive Configurations Single Partition Select the pa rtition C Send Entire Configuration i C Receive Entire Configuration C Receive Statistics from which you C Send Partition in Configuration C Reset Statistics i C Send Nodes in Configuration C Receive Reset Statistics want to retrieve messages C Send All Messages 2 Receive All Messages Send Message s in Partition Send Messages Receive Messages Vv Click View XMU to Partition Partition 1 v view a list of Select Nodes s messages on the Available Node s l Selected Node s XMU unit View XMU Select the messages you want to retrieve and click the Add button Click Apply to receive the selected messages from the XMU Click View XMU to retrieve a list of messages that reside on the selected XMU and partition Select the messages you want to retrieve from the Available Messages list box and click Add gt gt Click OK to retrieve the selected messages from the XMU Wait patiently for the messages to be retrieved and uploaded to your system The upload process could take time depending on the speed of your selected communication connection and the number of messages you are uploading XMUCOM displays a response dialog box while it is retrieving the messages and notifies you once all messages are retrieved Ret
41. a per ieee single central XMUCOM system Developed configurations are downloaded to the Guide to install each PPFOPriate site through Ethernet or modem connections To set up your sites you XMU unit at its must carry out the following procedures specific site Preparing to Manage Multiple Sites on page 34 Setting Up Directories For Each Site on page 38 Entering Site Specific Information on page 40 Setting Up PC to XMU Communication on page 45 34 Chapter 3 Planning and Defining Your XMU Sites Preparing to Manage Multiple Sites Site Each XMU unit is considered to be an individual site A location with multiple XMU units is considered to contain multiple XMU sites Each unit must be Asite refers to the individually set up and managed location of any single TES i DO i XMU unit Effective management and organization of site specific information configurations e FachXMU unitis Messages and so on is critical for proper functioning of multiple XMU units To do considered to be a this Installers must collect and provide the following information about each site in site the XMU Delivery Checklist which is a part of the XMU Installation and e Eachsiteismanaged Maintenance Guide individually within XMUCOM Collect Description e Each site hasa system configuration Modem Phone Number Obtain the modem phone number for XMU units and associated pro that use a modem connection to communicate w
42. and Maintenance Guide for more information 3 When the XMU responds Enter Command press 39 Press the message number nnn you want to delete followed by 5 The XMU responds with Done 120 Chapter 6 Recording Playing and Transferring Messages Sending Messages to the XMUt You will want to send messages and music to the XMU unit when you have updated or created new configurations that use these messages or if you have updated or changed messages used by existing message nodes in the program configurations for the XMU unit When you send or download messages from your PC to the XMU unit XMU will Store these message files in 8 bit 8 K U Law format Ignore all filename information Map the messages to the program configurations that use them Use these messages when the program configurations require them To send messages from your PC to XMU Unit 1 Choose Communication gt Communicate to display the Communication window 2 Select the Step1 Operations tab and select an option from the Send Messages section x Communication Step1 Operations Step2 Site Schedule XMU QuickStart Guide rev 10 121 Sending Messages to the XMU Send to XMU m Send Configurations C Send Entire Configutation Send Partition in Configuration C Send Node s in Configuration Receive from XMU Receive Configurations C Receive Entire Configuration Statistics Single Partition C Rec
43. be performed at the XMU site 212 Chapter 9 Troubleshooting Configuration At the XMU unit press Enter to access the Main Menu Main Menu Press the Right Arrow to reach System on the Main lt System Menu and press Enter Press the Right Arrow to reach Diagnostics and press Enter System lt Diagnostics gt Press the Right Arrow to reach Integrity Check and press Enter The XMU runs the integrity check Diagnostics lt Integrity Check If an error message is displayed Record it on paper and press Enter to view the next error Repeat this step until you have reviewed and recorded all errors Integrity Check Correct all errors appropriately ERROR Msg 1 To download verify and resend messages to the XMU unit as Retrieve the messages from the XMU unit as described in Retrieving messages from the XMU on page 224 Verify that the message content is correct by playing each message See To play messages and music on your PC on page 118 Check the details for each MSG node and ensure that each MSG node is calling the correct WAV file See Working with Message Nodes on page 184 Make any necessary corrections and resend the corrected messages to the XMU Send the messages to the XMU by following the procedures in To send Audio Text messages to the XMU on page 195 To verify and correct total record time for a partition T Upload review and print the system informat
44. connect the unit to a PC from either a local or remote location It is important to consider all possible options before setting up your communications Your decisions on which communications option to use should be made before the XMU unit is installed The best way for XMU to communicate with XMUCOM is dependant upon the communication systems currently available in your organization s environment You can choose from one of the following communication options Modem Ethernet network Whichever method is chosen XMUCOM always uses the same sequence for tracking and executing the communication For communications which are to happen immediately SchedulerPlus carries out the selected tasks for communications which have been scheduled in the future and or which need to be repeated regularly ReScheduler stores and tracks the selected tasks only submitting them automatically to SchedulerPlus when the time of execution arrives File e ral ct 01 02 20 00 00 HEL e Access the ReScheduler window by clicking the clock icon in the Windows Program Bar 48 Chapter 4 Setting Up PC to XMU Communication The progress and status of a communication session can be viewed via the SchedulerPlus window The dashboard located at the bottom of the SchedulerPlus window displays data transfer in real time F SCHEDULERPLUS x File Tools Help aa l o Session m ction ltem Proges Ses
45. create a DTMF node on page 187 To enter DTMF prompts on page 188 To enter DTMF actions on page 189 To enter DTMF exceptions on page 190 To enter DTMF controls on page 191 o XMU QuickStart Guide rev 10 187 Entering Audio Text Call Flow into XMUCOM To create a DTMF node 1 Obtain the list of DTMF nodes you want to create See DTMF Nodes for Audio Text Tutorial on page 176 for details to your program configuration the DTMF Node Editor window Click the DTMF button in the Config Builder window to add a new DTMF node Double click on either the DTMF node number or on its Details section to open Ej DTMF Node Editor xj 1 4 forme 1 pal lof 1 ra Prompts 2 Order Commandjhiode Intro MSG Insert Remove Edit Quick Assign Label lt Default gt Exceptions commandjnode fiabe Timeout MSG 1 Intro MSG MSG 1 Intro MSG MSG 1 Intro MSG Invalid Abort Edit Default Up E Down Actions Key Press CommandjNode Label Intro MSG Intro MSG Intro MSG Add Insert Remove Edit Up Down Quick Assign 1 Shows the current DTMF node Use the 8 buttons to see the next or previous DTMF node 2 Displays the prompt that is played when the DTMF node is called 3 Click this Edit button to edit the Prompts section 4 Displays the actions taken when a DTMF digit is pressed by the caller 5 Click this Edit button to edit t
46. during this period of heavy activity Node Access Count Node Access Count provides a count of the number of times each node configured on the XMU was accessed by a caller and how many times each message was played Node Access Counts orala Site Name Large Plus interalia Site ID 137 Partition 1 Date Retrieved 15 MAR 2005 10 45 21 Node Statistics accumulated since 15 MAR 2005 10 36 39 MSG CMD TIME DATE XFER STYLE DTMF VOX LIST AUTO MOH PAAS TABLE NIS 0 a 0 a 0 0 0 0 1 Field Name Field Description XMU QuickStart Guide rev 10 233 Sample Statistical Reports Comments Node Identifies the node index number For example 1 is the index number for Node 1 Each node type is listed across the top of this report MSG CMD This peg count identifies the number of times a message was played If this message is referenced in multiple nodes this count is the total number of times that message was played system wide Identifies the total number of calls that accessed Command Node X for the duration of this report TIME Identifies the total number of calls that accessed Time Node X for the duration of this report DATE XFER Identifies the total number of calls that accessed Date Node X for the duration of this report Identifies the total number of calls that accessed Xfer Node X for the duration of this report Configuring each transfer to extensio
47. for XMU on page 5 for more information about each of the above functions About the XMUCOM Application The XMUCOM application is a Windows based program that works in conjunction with the XMU unit and allows you to program receive download update and backup configurations and messages between the PC and XMU unit The intuitive XMUCOM interface displays configuration outlines and structures within a tree style navigational pane and provides detailed node information in a parallel pane Configurations designed with XMUCOM are transmitted to the XMU unit through an XMU to PC connection a modem connection or a LAN based Ethernet network 3 4 Chapter 1 Introducing XMUCOM XMUt Product Overview XMU units are compatible with all major telephone systems and can be remotely managed through a modem telephone or Ethernet connection that uses XMUCOM See About the XMUCOM Application on page 3 for more information XMU is available in two sizes Large Chassis Small Chassis XMU Large Chassis 2 64 channels XMU Small Chassis 2 8 channels XMU large chassis provides state of the art design and flexible configuration options for users requiring up to 64 analog channels 48 T1 channels 6 hours of recording time for music and messages The XMU large chassis handles up to 8 line cards for call processing Audio Text ACD announcements and Auto Attendant It can a
48. incoming calls checks caller requirements forwards and queues the caller into the appropriate queue In back ending ACD queues the XMU answers the call and places the user in the queue XMU controls the queue plays appropriate holding messages and forwards the caller to the requested person when the line becomes available ACD See Automatic Call Distribution Auto Attendant The XMU can be configured for Auto Attendant applications which provide Personalized automated greetings to incoming callers A menu of choices Call forwarding Call Router An XMU equipped with a Hybrid Analog line card can be configured to transfer callers to pre programmed extensions or telephone numbers XMU QuickStart Guide rev 10 279 Carrier Detect Indicator The carrier detect indicator is associated with the modem port on the Control Card This indicator should be lit during data transfer by modem It indicates that the local modem has detected the remote modem s carrier which is a basic attribute of the data transmission Channels Channels are the virtual assignment of T1 lines within a cable into separate lines Designating channels gives XMU the ability to use up to 24 lines on a T1 line card Chassis The XMU large chassis provides flexible configuration options for users requiring 2 to 64 analog ports 48 T1 ports while the XMU small chassis provides an effective solution for users requiring 2 8 an
49. list of MSG nodes and lets you select the messages to be retrieved All messages are retrieved to the default directory specified in the Site Book and are renamed using the standard conventions detailed in Naming Message Files on page 112 To retrieve messages from the XMU 1 Choose Communication gt Communicate to display the Communication window Select the Step2 Site Schedule tab Select the site from which to retrieve the messages and click Add gt gt ii Es F Communication Step1 Operations y Step2 Site Schedule f Select Site Available Site s Selected Site s Site Name Site D_ Method Jackie 132 LAN COMPANY LAN LAN Brian 136 LAN Add gt gt lt lt Remove Select Schedule Option immediate gt Close Apply Click the Step1 Operations tab and select the Receive Messages Partition option XMU QuickStart Guide rev 10 225 Working with XMUCOM Tools Select the Partition whose messages you want to retrieve Click View XMU to retrieve a list of messages in that partition XMUCOM submits a request to retrieve a list of messages from the selected XMU site and displays this list in the Communications window Select the messages you want to retrieve from the Available Message s list box and click Add gt gt to copy these messages to the Selected Messages list box Ej Communication Step1 Operations Step2 Site Schedule Send to XMU
50. made 2 selections to set for the maximum Number of Selections parameter XMU QuickStart Guide rev 10 237 Sample Statistical Reports DTMF AUTO and VOX Selection Count DTMF VOX and AUTO Selection Count provides a count of the number of times each selection was made when a caller is presented with a choice of options in a menu DTMF Selection Counts a Site Name John B HQ interalia Site ID 123 Partition 1 Date Retrieved 27 MAY 2003 16 13 46 Node Statistics accumulated since 01 JAN 2003 08 48 07 SELECTION COUNT DTMF node 6 Invalid Count Abort Count Timeout Count 1 DTMF 6 2 DTMF 7 3 DTMF 8 AUTO Selection Counts Site Name John B HQ inter alia Site ID 123 Partition 1 Date Retrieved 27 MAY 2003 16 13 46 Node Statistics accumulated since 01 JAN 2003 08 48 07 SELECTION COUNT AUTO node 1 s Invalid Count 23 Abort Count 9 Timeout Count 23 Star Count 0 Pound Count 0 100 107 XFER 1 110 115 XFER 1 202 205 XFER 1 238 Chapter 10 About Statistics VOX Selection Counts oralias Site Name NW CALGARY XMU SITE interalia Site ID 132 Partition 1 Date Retrieved 04 MAR 2003 14 11 44 Node Statistics accumulated since 04 MAR 2003 11 36 44 SELECTION COUNT VOX node 1 DTMF Count Abort Count No Selection Count PLAY 11 XFER 3 Field Name Field Description Comments DTMF Node Identifies the DTMF Node index number Invalid
51. message and the AFSK coded end of message x3 PC Connect XMU 220 Service ready for new user PC USER xxxxxxxx XMU 331 User name okay need password PC PASS Xxxxxxxx XMU 230 User logged in proceed PC TYPE IMAGE XMU 200 Command okay PC STOR msg 002 XMU 150 Opening data connection XMU 226 File transfer complete PC STOR same txt XMU 150 Opening data connection XMU 226 File transfer complete PC QUIT XMU 221 Service closing control connection A sample S A MLE file same txt is 1 2 1 ZCZC WXR FFW 039173 039051 139069 0060 1421600 KCLE N WS Example 3 S A M E Set Command Here the verbal warning message is transferred first msg 002 then the S A M E sequence is generated by sending an FTP set command This will replace msg 001 with a S A M E audio sequence that contains the AFSK coded header x3 the warning tone the voice message and the AFSK coded end of message x3 PC Connect XMU 220 Service ready for new user PC USER xxxxxxxx XMU 331 User name okay need password 272 Chapter 11 Mini Weather Radio PC XMU PC XMU PC XMU XMU PC XMU PC XMU PASS XXXXXXXX 230 User logged in proceed TYPE IMAGE 200 Command okay STOR msg 002 150 Opening data connection 226 File transfer complete SET msg 001 same 13 039173 039051 139069 0060 1 002 200 Command okay QUIT 221 Service closing control connection XMUCOM S A M E Watchdo
52. name tutorial 197 Dial Up Networking about 15 53 preparing for 52 process flow for setup 53 requirements 15 requirements for 52 setting up modem connections 54 uses for 53 digital signals DSO channels 280 DS1 channels 280 DIR Node 157 directory organization defining 38 44 entering into XMUCOM 38 message files 28 setup 38 site files 28 statistic files 28 DNIS definition of 6 program configuration 162 downloading configurations to the XMU 195 messages from XMU 123 messages to the XMU 120 XMU configurations 94 DTMF about 135 definition 6 135 nodes 135 DTMF applications about 6 280 nodes 135 setting start node 210 dual tone multi frequency see also DTMF applications E errors 286 Index see also troubleshooting Ethernet connections about 50 280 collision indicator 279 communication option 47 direct connections 51 physically connecting 73 port link indicator 281 specifying to XMUCOM 78 testing 75 troubleshooting failures 87 exiting XMUCOM 24 exporting Export Site Book command 25 site book 19 25 F file formats about 28 CSV 29 WAV 29 112 XMS 20 XMU 28 file handling directory organization 38 44 setting defaults 44 flowcharts configuring line cards 91 planning program configurations 159 programming a configuration 169 setting up Dial Up Networking 53 setting up PC to XMU communication 49 setting up XMU 33 setup physical communication to XMU 69 testing Ethernet communications
53. or arguments 530 Not logged in S A M E message creation A S A M E message may be created by STORing a file called same txt The format of the same txt file is as follows msg_num warn_msg warn_tone same_string where msg num is the message that will be created It may be any number from 1 to 999 warn_msg is the optional verbal message It may be from 1 to 999 or 0 if no message is required warn_tone is the optional warning tone It is 1 if a warning tone is required 0 if not same_string is the S A M E string in ASCII format For example if the file same txt was transferred to the XMU with the following contents 1 2 1 ZCZC WXR FFW 039173 039051 139069 0060 1421600 KCLE NWS the contents of message 1 would be overwritten with the new S A M E audio It would include the verbal warning message in message 2 and it would include a warning tone Node Manipulation commands The SET command is used to manipulate specific node attributes The SET command is not a standard FTP command but most FTP clients allow the user to send arbitrary commands to the server If the command succeeded the 200 response is sent If the request is invalid a 550 response is sent Finally if the user has not logged into the system yet the 530 response is given XMU QuickStart Guide rev 10 269 XMU FTP Function Reference SET lt SP gt lt object gt lt SP gt lt attribute gt lt SP gt lt value
54. organization for an organization with multiple XMU sites Ba MUCOM Configurations in Calgary could Ei Calgary 1243 be named Configurations 1243 MOH XMP a Messages 1243 Welcome XMP G Statistics Messages for MOH in Calgary i could be named a Chicago 1256 p 1243 MOH_Welcome WAV 2 Configurations 1243 MOH_Sales WAV C Messages cof Statistics ia Toronto 1278 2 Configurations of Messages wf Statistics You can create site specific directories from Windows Explorer and specify site information in XMUCOM with the Site Book feature These site specific folders are used by XMUCOM to download messages statistics and configurations that were retrieved from the XMU unit See To create site specific directories from Windows Explorer on page 38 For Windows XP on page 41 To set file handling defaults on page 44 To create site specific directories from Windows Explorer Perform the following steps for each XMU site in your organization 1 Decide on a unique site name and Site ID for each XMU location Record these decisions for convenient access 2 Collect and prepare site information for this site See Preparing to Manage Multiple Sites on page 34 for details Tip During installation XMUCOM automatically creates default folders for storing system configurations messages and statistics If you do not create site specific folders XMUCOM will use thes
55. page 178 Entering Call Flows into Set up new program XMUCOM configuration Create all MSG nodes Create DTMF nodes Assign line card start node lines and operating mode for the program configuration Send the program configuration to XMU Call and test the program P configuration You will execute the following processes with the XMUCOM Config Builder to create your configurations Set up a New Program Configuration on page 182 Working with Message Nodes on page 184 Working with DTMF Nodes on page 186 Assigning a Line card and Start Node for the Audio Text Program on page 192 Sending and Testing the Configuration on page 195 UX 182 Chapter 8 Tutorials Audio Text and Dial By Name Tip Click the Edit button to delete modify or rename nodes Set up a New Program Configuration When you have all your information ready you must first start the new program configuration and then set the partition and system information for that program configuration To start a new program configuration 1 Start XMUCOM and choose File gt New to open a blank Config Builder window F i Config Builder r o Config Builder Partition 1 cmg cmo LIST DATE TIME XFER STYLE DTMF AUTO VOX Integrity Check Find Nodes _ Call Flow view MSG Directory Refresh Partition 1 MOH PAAS TABLE NIS DBN DIR Quick Node Partitio
56. severe weather conditions please use an alternative route Who uses MWR Typical users are Environment Canada NOAA National Weather Service Federal Emergency Management Agency State Emergency Management Agencies Automobile associations CAA amp AAA Equipment Necessary The following equipment is needed to use the XMU in a MWR application XMU MWR line card Windows XP PC or laptop XMUCOM Dedicated telephone line for Remote Telephone Access Dedicated telephone line for Modem Access Optional gt Network connection for TCP IP access Optional XMU QuickStart Guide rev 10 245 Enabling MWR in XMUCOM Enabling MWR in XMUCOM After installing XMUCOM as described in chapter 2 simply select Administration gt System gt XMU Settings from the menu bar Window About XMU SBX Settings Statistics Override Daylight Savings System Commands EWT Configuration In the XMU System Settings window that opens under Misc Options change Message Type from Normal to MWR and click OK Fj XMU SBX System Settings r XMU SBX System Settings Access Codes r Session Limits Telephone Front Panel XMUCOM Time rm ss Command Selection Limit fo 7 Misc Options I Partitioning Enabled Chassis Type ymu r Message Type No Message Recorded Normal MWR IGNORE w gt SAME setup a Standby setup Remo
57. statement for data collection and use information Please verify the correct modem is selected XMU QuickStart Guide rev 10 67 About Microsoft Dial Up Networking Set the remaining settings as follow E Display progress while connecting F Prompt for name and password certificate etc Time between redial attempts Idle time before hanging up Idle threshold E Redial f line is dropped Allow these protocols Unencrypted password PAP W Challenge Handshake Authentication Protocol CHAP A W Microsoft CHAP Version 2 MS CHAP v2 E Automatically use my Windows logon name and password and domain if any Interactive logon and scripting E Show terminal window E Run script d 68 Chapter 4 Setting Up PC to XMU Communication Intemet Protocol Version 6 TCP IPv6 M Intemet Protocol Version 4 TCP IPv4 0B File and Printer Sharing for Microsoft Networks O o Client for Microsoft Networks Description TCP IP version 6 The latest version of the intemet protocol that provides communication across diverse interconnected networks XMU QuickStart Guide rev 10 69 Setting the Physical Communications for XMU Setting the Physical Communications for XMU Each XMU connection requires the execution of a similar set of activities that starts with the physical installation and testing of the XMU unit and its
58. store message files from the XMU onto your PC XMUCOM will Place all uploaded messages in the default directory defined in the Site Information window As administrators you must set up a default directory for storing these WAV files See Setting Up Directories For Each Site on page 38 for more information Name all message and music files using the naming syntax detailed in Naming Message Files on page 112 Original message and music file names are not retained in the XMU unit For your convenience be sure to specify the filename in the comments field of your program configurations To receive messages from XMU to your PC Use this procedure to receive music and message files from the selected XMU unit The retrieval time for this procedure will vary depending on the number of messages selected for retrieval 1 Choose Communication gt Communicate to display the Communication window 2 Select the site from which you want to receive the messages and click Add gt gt Ej Communication Select your scheduling option from the drop down Option list box Choose Immediate to communicate with the XMU unit and to immediately begin retrieval of the messages Click the Step1 Operations tab and select an option from the Receive Messages section 10 XMU QuickStart Guide rev 10 125 Receiving Messages from XMU Ej Communication io x Select the Receive Messages option Stepi Operations
59. the date of shipment All defects will be repaired without charge upon return of the unit to the factory This warranty is null and void if any modifications have been made to the unit or if the unit has been subject to physical or electrical stress as determined by the manufacturer This warranty covers parts and labour only and does not include shipping costs traveling expenses or travel time Installation of the equipment is the sole responsibility of the purchaser The manufacturer its agents or distributors accept no responsibility for malfunction or damage caused by improper connection of the unit THE MANUFACTURER ITS AGENT OR DISTRIBUTORS ARE NOT LIABLE FOR LOSSES INCURRED THROUGH THE USE OF THE EQUIPMENT OR BY THE MALFUNCTION OF THE EQUIPMENT OR FOR ANY LOSSES OR DAMAGE INCURRED BY THE USE OF THE EQUIPMENT IN ANY MEANS WHATSOEVER THIS WARRANTY IS LIMITED TO THE REPAIR OF THE EQUIPMENT TO ITS NORMAL FUNCTIONAL CAPABILITY THIS WARRANTY IS COMPLETE AS STATED AND ALL OTHER WARRANTIES EXPRESSED OR IMPLIED ARE NOT VALID Important Read Carefully This End User License Agreement is a legal agreement between you either an individual or a single entity and Interalia This legal agreement is specific for the XMU hardware and software that you have purchased Software Product License Grant of License This grants you the following rights Software You may install and use one copy of the software product
60. the number that was initially dialled by the caller through the Central Office or the telephone network XMU uses that original number to determine which menu to play This is dependant upon your PBX For example Some companies have multiple 1 800 numbers All calls to any of these 1 800 numbers can arrive at the same call center The XMU unit that receives the call evaluates the original number and determines which menu to play based on the DNIS number This program configuration XMU QuickStart Guide rev 10 163 About XMU Program Configurations Is used to Dial and Continue Allow the XMU to interface with additional routing features provided by long distance network vendors This feature is designed to re route incoming calls to alternate locations over the same trunk When this feature is purchased from your service provider the network constantly monitors the trunks for DTMF notes At any point in the call if the correct series of DTMF tones are issued the network will take the call back on the same trunk and send it to an alternate location This provides the benefit of only using one trunk per call to re route The alternative is to allow callers to come into the PBX on one trunk and go out to the alternate site on another trunk thereby requiring two trunks per call Based on a menu selection or if there are too many calls waiting in an ACD queue the PBX routes the call to an available XMU por
61. to XMU Communication To prepare for dial up networking Dial Up Networking only needs to be set up for modem connections Ethernet connections require implementation of standard networking 1 Ensure Windows Dial Up Networking application has been installed on your PC 2 Ensure you have installed XMUCOM on your PC HOU 3 Execute the appropriate procedures to set up dial up networking for modems See the following To set up Dial Up Networking for Modem Connections for Windows XP on page 54 To set up Dial Up Networking for Modem Connections for Windows 7 on page 61 L 4 Ensure that the physical connections between XMU and XMUCOM have been set up and are operating correctly See Setting up Modem Based PC to XMU Connections on page 70 5 Test Dial Up Networking by following the procedures in To test a modem connection on page 80 L 6 Obtain the following information for each XMU unit that you are connecting to this PC This information should be available in the XMU Delivery Checklist XMU Modem Phone Number L 7 Complete the procedures detailed in Specifying XMUCOM Connection Information on page 77 to finish connecting the PC to the XMU unit XMU QuickStart Guide rev 10 53 About Microsoft Dial Up Networking About Microsoft Dial Up Networking XMU uses FTP protocols to communicate between itself and the PC containing the XMUCOM application This communication protocol is used with all XMU communica
62. to normal operation record a standby message and replace a regular message Alternatively recording a message will revert the system to normal operation Specific Area Message Encoding S A M E Introduction When a S A M E command is sent to the XMU via FTP Ethernet or modem or the remote analog line an audio message with the S A M E encoded message is created All of the transmitter channels in the XMU will stop the broadcast that is in progress and will broadcast the S A M E message Once the message is broadcast the transmitter channels will resume their normal programming To view SAME logs go to Start gt Programs gt XMUCOM gt SAME Logs 258 Chapter 11 Mini Weather Radio Front Panel Configuration The configuration for S A M E operation is contained in the system menu of the front panel The menu tree is MWR lt SAM E lt Originator KCLE NWS Originator Code The originator code is sent within the S A M E broadcast to identify the originator of the message Weather offices typically use the World Meteorological Organization office identification while radio and television stations use the stations call sign Examples of originator codes are KDTX NWS KTOP NWS KFAB AM WDAF FM Time Zone gt GMT 07 00 Time Zone The date and time sent within the S A M E broadcast is formatted in UTC Universal Time Coordinated format also known as GMT Greenwich Mean Time The ti
63. waiting to be transferred Answer The number of times the transferred call was answered by the transfer to party Note The supervised transfer must be configured for Full to capture this statistic No Answer The number of times the XMU determined that the target transfer did not answer based on the ring limit field in the Xfer Style Node Avg Hold sec Ona supervised transfer once the XMU detects a busy signal the caller is queued in the XMU while waiting for the XMU to continue to try the busy extension This field identifies the amount of time the callers waited for the XMU to find that extension available and transfer the call 236 Chapter 10 About Statistics Selections Made Selections Made provides a list of how many total DTMF selections were made per call For example 27 callers made 1 selection 3 callers made 3 selections Field Selections Made Site Name NORTHWEST CALGARY SITE Site ID 253 Partition 1 Date Retrieved 28 FEB 2003 08 47 17 Node Statistics accumulated since 10 JAN 2003 11 52 59 SELECTIONS VOICE DTMF 31 27 1 3 Name Field Description Selections The number of menu selections per call interalia Comments Voice The number of voice selections Useful for determining the value made to set for the maximum Number of Selections parameter DTMF The number of DTMF Useful for determining the value selections made For example 1 caller
64. within the company The program configuration does not require a specialized phone system or PBX 170 Chapter 8 Tutorials Audio Text and Dial By Name The resulting program configuration can be downloaded to any XMU unit that supports Hybrid line cards and that is connected to a standard analog phone line Programming a Meet Program i fi Configuration prerequisites Plan and organize program configuration Document nodes and node details Create Call Flow diagrams Enter configuration into XMUCOM System Prerequisites Ensure that your XMU unit meets these prerequisites before developing or implementing this program configuration More Information Meet this prerequisite Ensure the XMU unit has been properly installed and configured as per the instructions in the XMU Installation and Maintenance Guide the XMU Installation Handbook and chapters 1 thru 7 of this guide XMU Installation Ensure XMU unit is installed and configured Program Installation Ensure Ensure the XMUCOM application XMUCOM application is installed and configured on the appropriate personal computer has been installed and configured as per the instructions in chapters 1 thru 7 of this guide XMU QuickStart Guide rev 10 171 About Programming Audio Text Configurations Meet this prerequisite More Information Line Cards Ensure correct line Fo
65. 134 136 DTMF node 135 LIST node 135 MOH node 136 MSG node 136 START node 136 TIME node 134 types of 133 VOX node 136 XFER node 137 XFER Style node 137 NOOP about command 132 O offline operating mode 101 operating mode continuous play 100 level start 100 offline 101 PBX types 99 pulse return 100 pulse start 100 ring start 100 setting 104 setting for XMU 98 synchronized continuous 100 troubleshooting 219 types of 100 override start node 27 P part numbers XMU QuickStart Guide rev 10 289 line cards 92 partitions about 281 selecting for configurations 104 specifying information 98 passive announcer about 5 passive applications about 282 passive line card uses for 5 PAUSE about command 132 PBX about 282 control pulse signal 280 loop current 281 operating mode 99 100 219 signaling protocols 219 start signal 282 troubleshooting 219 types of 99 PC communication process 49 playing messages 118 recording messages 115 sending messages to XMU 120 setting up communication 45 pinging testing connections 80 playing from front panel 117 messages 117 playing messages from front panel 117 from PC 118 from remote access 117 messages 117 118 ports about 127 132 282 line card ports 92 93 private branch exchange see also PBX program configurations about 127 131 159 290 Index ACD 162 applying programs to line cards 101 audio text 162 auto attendant 161 automatic call distributio
66. 43 MOH Hello Msg Define a site specific directory to which you can download messages belonging to that site Enter this unique directory name as the Default Pathname for all messages for this site Note Messages uploaded from the XMU unit are assigned default file names See Naming Message Files on page 112 for more information Statistics Files Statistic files are generated when you generate statistics reports from XMUCOM To quickly identify these files and when they were created consider doing the following Include the Site ID in the name of all statistics files Allow the system to auto increment statistic file names so that new statistic reports do not accidentally overwrite existing reports Define a site specific directory to which you can upload statistics belonging to that site Enter this unique directory name as the Default Pathname for all statistics generated for this site 38 Chapter 3 Planning and Defining Your XMU Sites Setting Up Directories For Each Site Ideally each physical XMU site should have an associated directory on the XMUCOM PC All files belonging to that site should exist within sub directories for that site and have unique names that identify the site and configuration to which they belong For more information see Preparing to Manage Multiple Sites on page 34 Entering Site Specific Information on page 40 The following diagram illustrates a sample directory
67. 75 testing modem communications 71 troubleshooting communication 86 troubleshooting program 209 tutorial 169 XMU not answering 218 XMUCOM installation process 14 front panel accessing messages 130 deleting messages 119 playing messages 117 recording messages 114 H help where to look 10 see also troubleshooting holiday automatic call distribution about program configuration 163 hybrid analog line cards about 92 280 audio text tutorial 171 uses for 5 importing Import Site Book command 25 installing XMUCOM 11 about 14 installing 17 21 process flowchart 14 removing old versions 16 system requirements 15 integrity check configurations 211 messages 211 interactive auto attendant about 5 interface description of 21 see also menu commands see also menus see also toolbar see also windows IP address obtaining 34 requirements for 50 51 J job status checking SchedulerPlus 215 216 status indicators 216 L LAN about connecting 50 requirements for 15 see also Ethernet connections large chassis about 279 overview 4 see also XMU level start operating mode 100 line card configurations about 98 applying programs 101 editing settings 103 PBX operating modes 99 returning to default settings 101 setting start nodes 106 viewing current configurations 102 line cards about 7 89 91 92 applying configurations 101 audio text tutorial 171 173 changing configurations 103 configuring 89 98 hot swap 280 hyb
68. 8 Mbps Dual Tone Multi Frequency DTMF A telephone s touch tone system uses pairs of tones to represent the various keys There is a low tone and a high tone associated with each button 0 through 9 star and pound tones uniquely identify each button on a touch tone phone The XMU uses a DTMF node to identify the unique tones pressed by a caller on a touch tone telephone and route the call accordingly Ethernet Ethernet is a popular Local Area Network LAN type originally introduced by Xerox and now supported by an IEEE standard Ethernet uses a Carrier Sense Multiple Access Collision Detect CSMA CD technique to accommodate multiple devices on a common medium such as twisted pair cable The XMU Control Card network port is an Ethernet port It supports data transfer at 10 or 100 Mbps less control overhead Hot Swap Cards with hot swap capability can be changed while the XMU system is operating Line cards and power supply cards are hot swap types For line cards only those channels connected to the card to be removed and replaced are disrupted or need to be taken out of service Power supply cards can be swapped with no disruption to system operation so long as there is a second redundant power supply card Hybrid Analog A hybrid analog line card incorporates both passive ring detect start signal detect control pulse and interactive DTMF detect announcement functio
69. 87 for LAN Ethernet troubleshooting tips To connect the XMU unit to the PC through an Ethernet network The XMU provides an RJ 45 port to connect to the XMU to a PC via a network See Cabling the XMU in the XMU Installation and Maintenance Guide for more information 1 Ensure that a vacant active network outlet is nearby If one is not nearby install one Always take the following safety precautions when installing or modifying network lines Never install wiring during a lightning storm Never install a jack in a wet location unless the jack is specifically designed for wet locations Never touch uninsulated wires or terminals unless the lines have been disconnected at the network interface 2 Connect one end of the CAT5 cable to the NETWORK RJ 45 port on the XMU See Cable Checklist in Chapter 1 of the XMU Installation Handbook for more information about the CATS cable 3 Plug the jack on the opposite end of the CAT5 cable into the vacant active network outlet 4 Ensure the link LED is on green If it is not on troubleshoot 74 Chapter 4 Setting Up PC to XMU Communication See the troubleshooting section of the XMU Installation and Maintenance Guide section for more information 5 Enter XMU site information into XMUCOM See For Windows XP on page 41 and To specify connection details to the XMUCOM on page 77 for more information 6 Test the connection between XMUCOM and XMU Ex
70. 9 i gepreerrererereteerrertreerrerrsrreetrere street rerirer errr rer ete a err ererereri rary peer inert ere About XIMU F IMG CARS sacessceses asses ate dees deutetortiaciaveatvansianteslne vans E ania aneies Line cards supported by XMUF lt ssiccssscesessicesssaseawccsnvee dusssvescancecswctavecsvanssonsseanvveavtictuieneaays Validating XMU Line Cards ss sssssssessscrsssirsesssssssorossissvrssssissosoresssss To validate XMU line cards from the Delivery Checklist To upload the default XMU configuration eee Specifying Lime Cards to the XMUCOM A sv sssssssvccosscessanissasssavceascsussvsesanseusccaissousessaneserasienvveavs To specify line cards to the XMUCOM4 application ou esesssecsssceeseeceeeneeees Configuring XMU Lime Cards secsvcesecsasevscoescevecssides sued tacsevevsaavtasvtasaacteccesveeteasteeesoetieu gent ABDOUEPBX POS sesanan anata naan About XMU Operating Modes Applying Line Card Configurations To return line card configurations to their default values 0 sssesseesseeeeees To view current line card configurations sissssissssssesissssisseessicssessssissosssssiss 102 To edit or change line card configurations ssssssssssssssssssssssssssssereeeessesssssssssereeeens 103 To send configurations to XMU ssssssssssesssessssossssoseosaveosooeesovovesneseevosesesseeessee OS Mapping Start Nodes to XMU Lines cssssssssssssecsscssecseecssccsecssscssccsseesssceseeneeesseead fe 106 iv Table of Con
71. COM schedules the submission of this configuration on the SchedulerPlus A series of response dialog windows show the current status of the request and notify you when the send is complete These windows include Processing Data Communicating with XMU Completed Send Entire Configuration Schedule Enter the time and date that this submission should occur XMUCOM schedules the submission of this task on the SchedulerPlus and allows you to continue performing other activities with XMUCOM 5 Click Apply XMUCOM submits the configuration to the selected XMU unit For scheduled tasks XMUCOM displays a dialog box with the message Required Action s scheduled successfully 6 Click OK when XMUCOM displays the message Completed Send Entire Configuration This message is only displayed when the Immediate Scheduling Option is selected Note View the list of submitted tasks in the Scheduler window View the list of completed tasks in the Completed Scheduled Tasks window 106 Chapter 5 Configuring XMU Line Cards For more information About building program configurations see Chapter 6 Recording Playing and Transferring Messages Chapter 7 About XMU Nodes and Program Configurations Chapter 8 Tutorials Audio Text and Dial By Name Mapping Start Nodes to XMU Lines Once you have defined your card configuration you can begin building the program configurations that your XMU
72. Card 1 Line 1 must be configured as EMPTY All other default settings are the same Note Once the messages are recorded verify that the Mode of Operation is XON transmitter on XMU QuickStart Guide rev 10 247 Configuring the XMU MWR Line Card Configuring the XMU MWR Line Card Before the XMU MWR can broadcast or play messages each line on the MWR s line card s must be configured The Card Configurations window in XMUCOM contains the attributes that must be assigned to each line of each line card Use the following instructions to configure the XMU MWR line card 1 Select Configuration gt XMU Card SBX Line Configurations This opens the Card Configurations window 2 Select Card X click Edit 3 Select Card Type gt MWR from the drop down box 4 While holding down the Shift key click on Line 8 to select all lines Click on the Edit line s button 5 Leave the Default setting as 1 for Partition Select Empty for the Starting Node Leave the default setting as High for Volume 6 Configure the Mode section to indicate the Operation Mode of each line on the MWR line card See Example below Example The XMU MWR lines used for radio broadcast are configured as XON Transmitter ON The XMU MWR lines used for telephone interface are configured as R 1 Answer on the first ring Using the List Node as the Starting Node It is possible to set the XMU MWR Starting Node to List X This allows the X
73. Count Identifies the number of times This pegs when an callers made invalid selections and entry is not valid based followed the action in the Invalid on the entries in the field in this example 1 Action Table of the node Abort Count Indicates the number of times callers exceeded the Retry limits and followed the Abort field in this example 0 Timeout Count Identifies the number of times callers reached the Selection Timeout limit and followed the action in the Timeout field in this example 7 XMU QuickStart Guide rev 10 239 Sample Statistical Reports Field Name Field Description Comments 1 Action x This field s specifies the menu The Action section can configuration for this node be configured to a 2 Action x number of different nodes including simply playing a The action field represents the message to the caller action the XMU takes if a caller selects this menu choice In this example choice 1 goes to DTMF 6 choice 2 goes to DTMF 7 and choice 3 goes to DTMF Node 8 The 1 2 3 etc represent the menu 3 Action x A i choices in this node The x refers to the peg count of how many times this option was selected In this example the callers chose selection one 15 times selection two 11 times and selection three 24 times Field Name Field Description Comments AUTO node Identifies the AUTO Node index number Invalid Count Identifies the number of times Thi
74. Dial By Name Tutorial default setting for the hook flash is 500ms This may need to be changed to 100ms if your PBX uses a European style Time break recall to transfer calls Click OK Edit The DIR Node The DIR Directory Node contains a list of people or departments within your company that incoming callers can reach using this application For this example we have created five employees for Company 101 We will enter their names and telephone extension numbers into the DIR node It is also possible to import a CSV file into the DIR node that contains a list of names and extensions The CSV file must be formatted as Lastname firstname extension for the import operation to be successful F DIR Editor x K for x 1of1 gt a Label Company 101 directory Eeen COA hze Starting Prompt MSG fe 7 Directory CS File Format LastName FirstName Extension CS Filename me LastName FirstName Extension Prompt Jones Brian 104 2 Jones Dean 102 3 OReilly Barbara 100 4 Reid John 103 5 Spiers Andrea 101 6 Add Insert Remove Edit Save List Up Down Cancel Apply Double click on the DIR 1 node Change the label to Company 101 directory The Access code is used for employees to access the XMU remotely and record their own names This is a useful feature if you have a large number of employees to record messages for In this example I ve used an access code of 1234 More detail on
75. Edit box in the List node will display a window that will allow the user to Add Update Delete a play message saa meee RETOVE Edit OFF Ouick We Dawn Cancel Apply Time Date nodes These two nodes instruct the XMU to play messages or execute actions on specified days dates or times These nodes are inserted into Command nodes as steps in a call process Each call is screened to determine if the call is arriving during a specified time frame Time node or on a specific day or date Date node When the call makes a match the Time or Date node takes control of the call The XMU follows the commands configured in that particular node Multiple Time and Date nodes may be configured in a call flow Time node Configure the Start and Stop fields in Time node Then configure the action afefe ifort by clicking on the Edit button In this example message 1 will play between 5 pm and 8 am Label after hours filter r Start r Stop r Actions j order Commandjnode 1 MSG 1 Add Insert Remove Edit Quick Assign Up Down Apply Cancel 140 Chapter 7 About XMU Nodes and Program Configurations Date node Day and Date configurations E pate 1 z Tori gt for D f oate 1 a tot gt Z Label Christmas message Label weekend message Mode Mode J C Day Date C Day Date r Start Stop r Start Stop December 25 z December
76. Field Name Description Greeting Specifies which MSG node will be used as the greeting message for callers Directory Specifies which DIR node will be referenced by this DBN node Method Choose either Default last name only or choose Custom for additional options Language 1 Language 2 Select which language prompts will be used for this dial by name feature Two languages can be used if required Action Table Displays what action will take place when a condition is seen by the XMU DBN node when Custom is selected in the Method field Ea DBN Node Editor x r Custom Settings K 4 Jorn 1 x 1of1 gt f RA First Match Second Match Label J lt Default gt Match fast Name x none x Min Digits fe 7 f Greeting Juoor x Max Digits fs x fs z Directory DIR 1 z Prompt MSG viii v nse I 1 v Method z Error Settings Timeout MSG wiji X Language 1 fEnglish F Invalid Msc wali Language 2 none zj Selection Time Out sec fs 7 Digit Time Out sec io Retry Limit Actions i i _ CommandjNode Confirmation Valid Match XFER 1 Confirmation fres z Max Matches Js x ao Mesi Tconmandinede abel T bg NOOP orm Before Names MSG 1 NOOP After Names MSG 1 0 NOOP Namet MSG 1 xl Ed Defaut Edit Default gt On Exit Exit Prompt fmsG viii X _Concet ay Play Name ves ra 156 Chapter 7
77. IP requirements for 15 telephone lines PSTN system 282 testing Ethernet direct connection 75 Ethernet connections 75 information transfer to XMU 82 modem connection 71 72 80 XMU to XMUCOM communication 79 TIME node about 134 toolbar about 22 Communicate with XMU 23 description of 22 Exit XMUCOM 22 New Program Configuration 22 Open Configuration 22 Open Configuration Builder 23 Save Current Configuration 22 View Card Configuration 23 292 Index View System Configuration 22 troubleshooting communication 86 87 215 configuration 207 flowchart 209 integrity check 211 line check 219 line status 219 messages 211 212 operating modes 219 SchedulerPlus 215 signaling protocols 219 types of errors 209 XMU not answering 218 tutorial about 169 before you start 172 goals 169 prerequisites 170 process flow 169 U UCD applications about 282 definition of 3 uniform call distribution see also UCD applications 282 uploading configurations to the XMU 195 messages from XMU 123 UPS about 282 V volume setting 98 104 VOX node about 136 Ww WAN about connecting 50 WAV about 29 112 default storage directory 123 music and message files 28 naming 112 properties required 29 website address 7 windows X Card Configuration 23 95 101 102 103 107 Card Editor 97 Communication 23 105 120 122 123 124 224 225 Completed Scheduled Tasks 216 Edit Site 41 Li
78. If the data port cannot be opened a 425 will be sent If there is a local file manipulation error the 451 response is sent If the number of parameters given is not equal to 1 a 501 response is sent If the user has not logged into the system yet the 530 response is XMU QuickStart Guide rev 10 267 XMU FTP Function Reference given If the user does not have permission to see this file or if the file does not exist the 550 response is sent RETR lt SP gt lt filename gt lt CRLF gt 150 Opening data connection 226 File transfer complete 425 Can t open data connection 451 Requested action aborted local error in processing 501 Syntax error in parameters or arguments 530 Not logged in 550 Requested action not taken The store STOR command is used to transfer a file from the client to the XMUt If the command completes normally a 150 followed by a 226 response will be sent If the data port cannot be opened a 425 will be sent If there is a local file manipulation error the 451 response is sent If the number of parameters given is not equal to 1 a 501 response is sent If the user has not logged into the system yet the 530 response is given If the user does not have permission to see this file or if the file does not exist the 550 response is sent If there is no storage space left in the system the 552 response is sent STOR lt SP gt lt filename gt lt CRLF gt 150 Opening data connection 226 Fil
79. Internet Protocol TCP IP j QoS Packet Scheduler o E VirtualBox Bridged Networking Driver Description Transmission Control Protocol Intemet Protocol The default wide area network protocol that across diverse interconnected XMU QuickStart Guide rev 10 61 About Microsoft Dial Up Networking To set up Dial Up Networking for Modem Connections for Windows 7 Users only need to set up one dial up networking connection for XMU modems XMUCOM uses this definition as a template for all subsequent modem connections The modem phone number is changed during run time by the XMUCOM software to match the site that is being communicated with T On the PC or laptop choose Start gt Control Panel gt Network and Sharing Center 2 Select Set up a new connection or network LLL O x fea gt Control Panel All Control Panel items gt Network and Sharing Center v 45 Search ControlPanel p Control Panel Home r 2 n View your basic network information and set up connections Manage wireless networks w Jo See full map paupa INTERWIN7LAP 4 Interalia ca Intemet Change advanced sharing This computer eon View your active networks Connect or disconnect Access type Intemet Interalia ca Connections Local Ares Connection Domain network afl Wireless Network Connection Banff Room Change your networking settings Set up a new connection or network Set up a wireless bro
80. M application each message is re assigned a default filename such as P01M001 To XMU QuickStart Guide rev 10 113 About Recording and Playing Messages uniquely identify a message file with a meaningful name users must enter a filename or description in the Label field of the MSG node The default naming structure is as shown here PxxMxxx l Pxx refers to the XMU Partition Each message on the XMU has an number if the partitioning feature is associated index number The Mxxx refers activated If not this will default to to the message number For example M001 P01 Partition 1 identifies message number 1 M002 identifies message number 2 and so on Note Messages that are saved or reside in the XMU Unit are automatically converted to the WAV format when received from the XMU Files received from the XMU unit are saved with auto numbered file names not with the original file name the message had during configuration development About Recording and Playing Messages Ideally you should plan record play and test your messages and music files outside of the XMUCOM application and before building your program configurations During this process you should Use logical filenames that reflect the content of the message file Keep an index of the filenames their actual content and the program configuration in which you plan to use them Copy all the messages and music to an easily accessible directory for de
81. M drive Choose Start gt Run Click Browse and select the Setup exe file on the XMUCOM CD Click OK to begin the installation Follow the on screen instructions to complete the installation Oo ee NS If prompted restart your computer Note The Installation Program uses Windows Installerto install the software If your PC does nothave an installed version of Windows Installer the installation program will first install Windows Installer You may be prompted to restart Windows before the XMU installation process can continue 18 Chapter 2 Installing the XMUCOM Application To Start XMUCOMt Tip 1 Choose Start gt Programs gt XMUCOM gt XMUCOM The XMUCOM XMUCOM displays the startup window installation process creates a shortcut on your desktop ll Go to step 2to create new configurations Go to step 3to work with existing and stored configurations H H Go to Understanding the in teralia XMUCOM Application Interface on page 21 for more information about importing existing sites into the XMUCOM database 2 Choose File gt New to start a new program configuration F Config Builder Config Builder Partition 1 EMG cmo ust pate Time xFER sTYLE DTM AUTO vox MOH PAAS TABLE MIS DBN DIR _ Quick Node Partition View Edt Integrity Check Find Node s Call Flow View MSG Directory Refresh Partition 1 status wode usb sd
82. MU MWR to play a list of messages in sequence The user can set up a series of List Nodes that play different messages or different combinations of the same messages More detailed information pertaining to the List Node can be found in chapter 7 Note When the List Node is used as the Starting Node the Rotate Skip functionality is ignored by the XMU Only the ALL mode is functional 248 Chapter 11 Mini Weather Radio Creating A Message Node Regardless of whether the XMU MWR is configured to play a group of messages over a radio broadcast or to incoming calls over a telephone line each message must be assigned to a Line on the XMU Line Card This section outlines how to create and configure a Message Node 1 Click the MSG button on the list of available nodes in the Config Builder window 2 MSG X will appear in the left hand side of the Config Builder window with the details pertaining to this Node appearing in the right hand side To configure these details double click anywhere in Details section MWR Message Attributes The four 4 message attributes outlined below pertain specifically to the XMU MWR Fai MSG Node Editor functionality Information pertaining to ee other message attributes can be found in ae ERE chapter 7 of this manual Mex Length seo 0 State DTMF Skip Count All configured messages play in PEI ee Ignore C Interrupt sequence and in a continuous loop the Skip Count allo
83. National Hazard Warning 37 RHA Radiological Hazard Watch 11 SVW Severe Thunderstorm Warning 08 TOW Tornado Warning 28 VOA Volcano Watch The geographic area code pssccc is entered as a 6 digit number If multiple area codes are required they are separated by the star character The last area code is followed by two star characters The dwell time tttt is entered as a 4 digit number indicating the number of minutes that the alarm will be in effect nee The warning tone w is set to 0 if no 1050Hz warning tone is required and 1 if a ten second warning tone is required The warning message mmm is the 3 digit message number of the audio to include in the broadcast XMU QuickStart Guide rev 10 265 XMU FTP Function Reference XMU FTP Function Reference Function Reference This function reference is a detailed guide on how to use the FTP protocol to manipulate messages and node attributes Connection Establishment When a connection is made to the FTP port on the XMU one of the following responses is generated 220 Service ready for new user 421 Service not available closing control connection If the administration port is not in use a 220 response is generated If the administration port is already in use a 421 response is generated Security Commands To log into the XMU connect to the FTP port and use the standard USERNAME PASSWORD lo
84. Nocard m 5 Nocad 6 Nocard ee a No Card XMU QuickStart Guide rev 10 97 Specifying Line Cards to the XMUCOM 4 Select the appropriate card number and click Edit to view the Card Editor window Select the line card that lives in this slot F Card Editor x e oeat A amen 1 MSG 1 High R 1 m ee ee SE A tien fess ia reg J R 1 Partition msee High R t Partitions msez High Ret J Partitions msee High R t J k 1 Hybrid 01 Click the arrow buttons to quickly view the details for each specified line card 5 Select the line card for each slot from the drop down list box and click Apply Click the Right Arrow key to move to the next input slot and repeat step 5 7 Repeat steps 5 and 6 until you have specified all the line cards in your XMU unit 8 Proceed to Configuring XMU Line Cards on page 98 to configure each line card for your organization 98 Chapter 5 Configuring XMU Line Cards Configuring XMU Line Cards The Card Configuration window and its accompanying Card Editor and Line Editor windows let you view and configure each of the line cards residing in your XMU unit The configuration process lets you define partitions starting nodes for each partition volume controls and modes of operation for each card Every card and every line must be configured See the following for more information about configuring XM
85. Nodes Develop Auto Attendant program configurations It personalized lets you provide a menu that allows callers to select the automated greetings target or extension to which they want to be to incoming callers a transferred menu of choices and call transferring Example If you know the extension of the party you are trying to reach dial it now or press 0 to be transferred to the Operator CMD command Nodes Contain other commands and nodes to group a related set of commands It is typically used to execute of series of commands that can send the caller to various destinations Example Command Node is often used for Time Date filtering before presenting the caller with the appropriate auto attendant menu Command nodes can call AUTO CMD DATE DTMF LIST MOH MSG TIME VOX TABLE and XFER nodes and the PAUSE command Date Nodes Execute a set of commands on a specific date or day or within a range of dates Typically Date Nodes are used to play different messages on different days or to transfer calls to a different extension for weekends and holidays Calls arriving outside of the specified ranges are ignored by the Date Node allowing the call flow to move on to the next command DATE and TIME nodes can be combined together Time Nodes Execute a group of commands when a call is received within a specified time range If the call arrives outside of this time range XMU ignores the Time Node and mo
86. PBX connects a caller to a MOH port the caller hears music or music and messages from the MOH Card that resides in the XMU Ej MOH Node Editor x ee fmo zij 1of1 am Label JeDeFault gt Fade Time 2 5 X Music Level fe 7 Actions commanditiede Voice LIST 1 Music CARD 2 INPUT 1 OK Cancel Apply The MOH Node can only be used in conjunction with a MOH Card The MOH Node is used to configure the MOH Card The MOH Node has four fields as follows Fade Time is the time it will take for the music to fade in and out before and after the promotional and or information messages are played to callers on hold Default is 2 5 seconds Music Level field is configured to control the music level during the fade in and fade out Default is 6 The range is 1 9 with 1 representing quiet and 9 representing loud Voice field is configured to instruct the XMU which messages to insert into the music Other available options are Play CMD List Date Time Table Pause and NOOP Music field is configured to identify the music source for the MOH Card The music source may be an internal a message in the XMU or an external source Internal Music XMU QuickStart Guide rev 10 151 About XMU Nodes Source A message recorded within the XMU The music field can be configured to play a message this uses recording memory Options available are Play CMD List Date Time Table Pause and NOOP External Mu
87. Retrieve and View Statistics option Select the XMU unit and site from the Select Site drop down list box Select the appropriate partition from the Select Partition drop down list box You only need to do this step for XMU units that have multiple partitions The default setting of Part 1 1 applies to all un partitioned XMU units and retrieves statistics for all ports 5 Click OK x Access the SchedulerPlus window by clicking this icon in the Windows Program Bar 6 XMU QuickStart Guide rev 10 221 Working with XMUCOM Tools XMUCOM submits this task to the SchedulerPlus SchedulerPlus submits your retrieval request to the selected XMU site and returns the information to your XMUCOM Successful Communication would look similar to the following RESPONSE DIALOG Communication Failure would show the following in the SchedulerPlus window F4 SCHEDULERPLUS Retrieve Statistics For Partition 1 COMPANY LAN comma separated values CSV y Open the returned statistics file CSV file in any application that accepts dA 222 Chapter 9 Troubleshooting Configuration Retrieving configurations from the XMU Retrieve configurations from the XMU when you are correcting or updating a program configuration Use the following procedure to retrieve the current system configuration from the selected XMU site The retrieval time for this procedure will vary depending on the complexity of the configurati
88. U 105 signaling protocols operating modes 219 see also PBX site book file handling 29 importing 25 see also Site Book window Site Book window about 40 see also site book site ID number about 35 entering 43 sites about 33 collecting information 34 defining 31 delivery checklist uses 35 directory organization 38 directory setup 38 entering site information 40 ID number 35 43 information to collect 34 multiple sites 34 naming 31 35 planning 31 34 preparing site information 33 sending messages to 122 system configuration files 36 sizing ports estimating calls 173 see also ports small chassis about 279 overview 4 start node about 98 136 checking 218 checking status 210 mapping to lines 106 override option 27 setting 104 106 210 starting XMUCOM application 18 statistics about 37 default directories 29 44 file format 29 site definition 37 XMP 29 status check checking SchedulerPlus 216 job status indicators 215 line status 219 synchronized continuous operating mode 100 system configuration XMU QuickStart Guide rev 10 291 daylight savings 27 new 22 opening 22 24 override 27 saving 22 24 site definition 36 system commands 27 viewing 22 XMU settings 27 system configuration files default directories 44 system information retrieving from XMU 82 84 system requirements operating system 15 T T1 applications about channels 279 T1 line cards about 282 audio text tutorial 171 TCP
89. U Installation and Maintenance Guide for more information 3 Assign the IP settings to the XMU from the system menu on the Front Panel See To assign an IP address in Chapter 8 of the XMU Installation and Maintenance Guide for more information 4 Ping the IP address to ensure the Ethernet connection is operative See To test Ethernet connections on page 75 To test Ethernet connections Perform this test after physically connecting the XMU and XMUCOM to each other through LAN or Modem connections This test is performed outside of the XMUCOM application and requires the presence of an active network 76 Chapter 4 Setting Up PC to XMU Communication If your system does not allow you to ping from the Run window then test by using the procedure in To test a modem connection on page 80 but by using the static IP address of the XMU unit 1 From the Windows Start menu choose Start gt Run to display the Run dialog box 2 Enter the following command in the Open field and click OK ping IP Address of XMU box Run xf For LAN connections enter the IP address of the XMU box as Type the name of a program folder document or Internet i Z resource and Windows will open it for you assigned by your system administrator Windows displays a DOS window showing the status of the test and sends four packets of information to the XMU IP address Ifthe connection is valid you will see 3 or 4 pings
90. U QuickStart Guide rev 10 231 Sample Statistical Reports Field Name Field Description Comments Line 1 Provides a call count for each line on Uninstalled cards and each card Here Card 1 Line 1 lines are displayed processed 11 252 call since these stats as were last cleared on 8 May 2003 at 11 17 39 Simultaneously Active Lines Simultaneously Active Lines Count provides an indicator of the number of times See calls were received while n number of lines were active Simultaneous Active Lines Site Name John B HQ interalia Site ID 123 Partition 1 Date Retrieved 27 MAY 2003 16 13 46 Node Statistics accumulated since 01 JAN 2003 08 48 07 LINES ACTIVE COUNT 7475 607 63 14 10 OY DW wyj Dy ay BY vj Nj j ej n elo FieldName Field Description Comments Lines Active Indicates the number of lines in use while the call counts were taken 232 Chapter 10 About Statistics FieldName Field Description Comments Count Indicates the number of calls This statistic is helpful in received while n lines were trending the system activity active This count includes each new call so 7475 calls were received while no other lines were active 607 calls were received while 1 other line was active for a total of two simultaneously active lines For example 12 calls were received when 8 lines were active In a 12 port system this means lines were still available even
91. U line cards About PBX types on page 99 Applying Line Card Configurations on page 101 The following table describes the editable fields in the Card Editor window This field Is used to Card Number Specify the XMU slot number that is occupied by this card Card Type Select the type of card present in each XMU slot from the drop down selection list Line Indicate the line or port numbers available in that card XMUCOM automatically shows the appropriate number of lines for the selected card type Partition Specify partition information for each partition and its lines Partitions are typically used for multi tenant services Partitions must be specified from the Config Builder window before this option is enabled Most cards have only one partition Note Partitioning must be enabled before this option can be used Choose Administration gt System gt XMU Settings select the Partitioning Enabled option and click OK Re open the Config Builder window to activate your new settings Starting Node Specify the starting node for each active line or port The starting node determines which program configuration is to be executed when the current line or port is called Volume Set the volume for the line or port The default value is HIGH Mode Set the mode of operation and the signaling protocol between the XMU and the PBX XMUCOM lists the modes appropriate to each card type La
92. XMU system settings access codes session limits e Window About partitioning and other XMU options The four main E XML Settings sub menu options are Statistics veride r rs cae XMU Settings Use this window to set access codes System Commands session limits enable partitioning modes of operation EWT Configuration and language of operation Override Use this window to set the start node for the override configuration for each line on each card of an XMU unit Daylight Savings Use this window to set the start and stop dates for daylight savings This command is only required for those parts of the country that implement daylight savings System Commands Lets you set retrieve and send date time and firmware related information to the selected XMU unit These tasks are not commonly used Most of these tasks can also be performed directly from the Front Panel of the XMU box Statistics Retrieve and view statistics for a specific site and partition of the selected XMU unit Users can also choose to view existing or already retrieved statistics Window Menu Window Cascade This command Is used to Cascade Cascade open windows for easy access 28 Chapter 2 Installing the XMUCOM Application About Menu About This command Is used to About Interalia XMUCOM About Interalia s Provide general information about the XMUCOM XMUCOM application its version and contact in
93. XMUF aiiin na E R About the XAMUCOMHAPPIliICItION scessessscscssasectssescccassresssaastatsavesasterasceanestcapseaeastsennaataness XMU Product Overview Typical Uses for XMUF ssssivissssessisrisirissssesiesssarisssnsss About XMU Line Cards MTS BOOK R A OE EA NE E FOV More MOMA ON isssssesecassascevezcesacessvaassussvazceszessseasssis vases ectensuassusasierdsntceseteosrdasiastbaatnancesaneanesl Chapter 2 Installing the XMUCOM Application lni Baa ae on x ceereererser cerveger rere tert eerie tere pre ee certs R mre tite ttre retreat OVEIVICW E A A About the Installation Process nai tiesisdisccsmsiasesiecnmunsneomiancanna mses Meeting System Requirements ssississsosscsstsssssscessessaseaecececsssessosaseccessssesaienscsdberedsecsssssnssctazobstsets Operating System Requirements sisii ieissar isisisi Installing Microsoft Dial Up Networking for Modem Removing XMUCOM Softwar e sssssccsssecseecsseccesecsseerses Removing Older Versions Of XMUCOM Software te Installing XMUCOM F SOTtWate iscsisssseeisscsisasdctesctnckevactitasdeteadl enerastaeet aR To Install KMUCOM SORWANG ssissctinscaiionimannaniaiicnnannnntiiisraneataien TO Stare AMU COM aoia To Back Up XMUCOM 4 Site Information essssecsecsecssecssecnsccseecseecssesseessccsseeseeesees interalia Understanding the XMUCOM Application Interface KMUGOME TOOID AM wisssssiiansdensdsosscsssscensadesacasvattsasccantstsscontacenays XMUGOMMENUGOIMn nia NGS ysestssiscetstac
94. able Site s Selected Site s Bennie LAN 131 Chicago Blues LAN 131 Dave LAN 133 Chicago Blues Modem 2882706 Boston Harmony Modem 9422867 Add gt gt lt lt Remove i r Select Schedule Option immediate h Cancel Apply 5 Select your scheduling option from the drop down Select Schedule Option list box Choose Immediate to call the XMU unit and immediately send the messages Choose Scheduled to set a time to send these messages Your PC must remain turned ON for this option to work Click Apply to send the selected messages to the XMU 7 Wait patiently for the messages to be sent and downloaded to your system The download process could take time depending on the speed of your selected communication connection and the number of messages you are downloading 8 XMUCOM displays a response dialog box while it is sending the messages and notifies you once all messages are sent This response dialog box is only displayed when the Immediate Scheduling Option is selected XMU QuickStart Guide rev 10 123 Receiving Messages from XMU Receiving Messages from XMU You will want to receive messages from the XMU unit when you are debugging modifying or otherwise editing program configurations that already exist in the XMU unit In such cases you will want to retrieve all the messages for a specific partition or for the entire XMU unit When you receive and
95. adband dial up ad hoc or VPN connection or set up a router or access point Connect to a network Connect or reconnect to a wireless wired dial up or VPN network connection Choose homegroup and sharing options Access files and printers located on other network computers or change sharing settings See ako Troubleshoot problems T HomeGroup Diagnose and repair network problems or get troubleshooting information Internet Options Windows Firewall 62 Chapter 4 Setting Up PC to XMU Communication 3 Now select the modem you will be using by double clicking the selected modem Which modem do you want to use Standard Modem Modem LSI HDA Modem SP Modem Help me decide 4 Enter any number in the phone number field Also you may customize the name in the Connection name field if required for identification ee maaa Type the information from your Internet service provider ISP Dial up phone number Dialing Rules User name Name your ISP gave you Password your ISP gave you Password E Show characters F Remember this password 4 Connection name Dial up Connection XMU 8 F Allow other people to use this connection This option allows anyone with access to this computer to use this connection I don t have an ISP XMU QuickStart Guide rev 10 About Microsoft Dial Up Networking Click Connect You modem will then dial out the number
96. alog ports 24 T1 ports See XMU Product Overview on page 4 Collision Indicator The collision indicator is associated with the network Ethernet port on the Control card This indicator is on when a data collision on the network is detected Such collisions will normally occur in Ethernet but if too many are indicated the network may have too much traffic and or too many devices on it Sucha network problem could be solved by sub dividing the network with a switching hub 280 Glossary Configurations XMU configurations are composed of commands nodes messages and music that are executed when a call is received Configurations are designed on XMUCOM software and then downloaded to the XMU unit Control Pulse A Control Pulse signal is provided to certain types of PBX equipment by the XMU This is used by those PBX types to detect the off hook condition instead of detecting loop current DSO Digital Signal Level Zero 0 In the digital communications hierarchy this is the individual channel The data rate is 64 Kbps the rate required to digitize a voice message DS1 Digital Signal Level One 1 In the digital communications hierarchy individual channels are bundled into basic multi channel groups called DS1 In North America DS1 equates to T1 service 24 channels x 64 Kbps 8 Kbps control 1 544 Mbps In Europe DS1 equates to El service 30 channels x 64 Kbps 128 Kbps control 2 04
97. ame with the site ID number For example 1243 MOH where 1243 is the site ID and MOH is the type of system configuration Allow the XMUCOM application to auto increment system configuration file names so that new or updated system configurations do not accidentally overwrite existing system configurations It is possible to define and store multiple system configurations for a single site by using your XMUCOM You can choose to download only the configuration that meets your current needs Define a site specific directory to which you can download configurations belonging to each site Enter this unique directory name as the Default Pathname for all configurations for this site Label the starting node for each program configuration with a meaningful name that describes the purpose of this program configuration XMU QuickStart Guide rev 10 37 Preparing to Manage Multiple Sites For Determine the following Message Files Many XMU program configurations use message files as part of their program Message files can contain voice messages or music To allow for easy identification of these message files consider doing the following Include the Site ID and program configuration type in all message names or message labels For a shorter file name you may want to prefix the message name with the Site ID number followed by an abbreviation for the type of configuration you are creating For example 12
98. ard Editor window Click the Default button Fi Card Editor WE to return all values to v frai M Default Edttline s Select the line card that lives in this slot Starting Node Volume Mode Partition 1 MSG 1 High Partition 1 M5G3 High Partition 1 MSG 4 High MSG 6 High Partition 1 M5G7 High Partition 1 MSG 8 High em em Click the arrow buttons id frre a to quickly view the EES i Hybric 01 HEEE mE details for each specified Ez E Select one or more of the input lines that you want to edit E Fo D UR ee TE TE pa R R line card 104 Chapter 5 Configuring XMU Line Cards 4 Select one or more of the Input lines that you want to change and click Edit Line s to display the Line Editor window Fj Line Editor j r Editing Line s Partition hd Starting Node usc fi z Volume Mode Label 5 Select the appropriate information for each field and click OK to apply your edits to all selected lines on the current line card Partition Select the partition if required with which you want to work The default is Partition 1 Starting Node Select the starting node for the program configuration you want to run on this line and on this card Volume Set the volume option to either High or Low The default value is High Modes Set the signaling protocol between the XMU unit and your PBX Label Add a d
99. are documented in detail in the Troubleshooting XMU Installation chapter of the XMU Installation and Maintenance Guide If XMU Is Not Answering Verify that a message is recorded Ensure that a message is assigned to the line Check line card operating modes Check line card status Perform a line check Execute one or more of the following procedures from the XMU front panel to check the physical status of the XMU unit All these procedures are detailed in Chapter 10 of the XMU Installation and Maintenance Guide Perform this procedure Verify that a message is recorded Ensure the required message actually exists in the XMU unit Ensure that the message is assigned to a line Check that each line has an assigned start node and an associated message that plays when that node is called You can also check the start node from XMUCOM with To ensure the start node is set properly on page 210 XMU QuickStart Guide rev 10 219 When XMU is Not Answering Perform this procedure Check and correct the operating The operating modes specified for each mode XMU line card controls the signaling protocols used between the PBX and the XMU Communication failures occur if the wrong operating mode is used To check and correct the operating mode from XMUCOM see About XMU Operating Modes on page 100 and To edit or change line card configurations
100. as entered Once the modem dialer completes dialing the number click Skip Connecting to Dial up Connection XMU _ Dialing 555 555 5555 When the Skip button is clicked the connection will stop This may take a few seconds Stopping Cancel 63 64 Chapter 4 Setting Up PC to XMU Communication 7 The connection is now ready for use Click Close The connection is ready for use To Set Properties for all dial up connections 1 Choose Start gt Control Panel gt Network and Sharing Center N cnt cr EEEN G E Control Panel Homi o a dete View your basic network information and set up connections Manage wireless networks LY 9 See full map Change adapter settings INTERWINTLAP 4 i Intemet 4 Change advanced sharing This computer slings View your active networks _ Connect or disconnect Accesstype Intemnet Interalia ca Connections Local Area Connection Domain network fl Wireless Network Connection Banff Room x i Change your networking settings i Set up a new connection or network Set up a wireless broadband dial up ad hoc or VPN connection or set up a router or access point w Connect to a network Connect or reconnect to a wireless wired dial up or VPN network connection Choose homegroup and sharing options Access files and printers located on other network computers or change sharing settings Serko SS Troubleshoot problems HomeGroup Diag
101. ather Radio Environment Canada available only in Canada XMU QuickStart Guide rev 10 93 About XMU Line Cards Part Number Numbers of ports This Line Lets Card the XMU 47804 4 output 2 input MOH Music Combine music from an existing source lt 9 MOH Card On Hold and messages to create an On Hold environment Connect to a T1 communication link to 47367 24 provide 24 T1 user ports The T1 card provides support for industry standard digital communication interfaces Tl ee For more information about XMU cards see Chapter 5 Configuring XMU Line Cards for more information about configuring XMU line cards with the tools provided by the XMUCOM application Visit the Interalia website at www interalia com for more information about each line card See XMU Technical Specifications and Approvals in the XMU Installation and Maintenance Guide for more information about the XMU approving bodies in the countries where XMU is used 94 Chapter 5 Configuring XMU Line Cards Validating XMU Line Cards Before entering information about your XMU cards into XMUCOM you must first validate which cards are actually in the XMU unit You can do this in one of two ways By checking the Delivery Checklist provided by the Installer This checklist should have been completed by the Installer at the time the XMU unit was installed and set up By uploa
102. ation Choose Configuration gt Card Configuration to display the Card Configuration window with details about the line cards that are installed on the selected XMU unit Proceed to Specifying Line Cards to the XMUCOM on page 95 XMU QuickStart Guide rev 10 95 Specifying Line Cards to the XMUCOM Specifying Line Cards to the XMUCOM Once you have identified the line cards in your XMU unit you must specify and configure them within the XMUCOM application Since the type of XMU line card installed in the XMU unit determines the types of program configurations that you can build or implement you must first provide line card information before beginning to build program configurations for your XMU unit All specified line card information is stored with the XMU system configuration on your PC This information along with program configurations can be downloaded to your XMU unit when you are ready To specify line cards to the XMUCOM application 1 Start XMUCOM Ensure you have the information from Validating XMU Line Cards ready for use 2 Choose File gt Open and select the configuration file for the XMU unit with which you want to work 3 Choose Configuration gt Card Configuration to display the default Card Configuration window This window lets you enter information about each card in each slot of your XMU unit ix Card Configuration Pa i l No Care E 2 Nocard E 3 Nocad E 4
103. before beginning to Audio Text Tutorial on page 178 develop your program configurations Your system configurations will determine the type of programs that you can develop General system settings Card and line override and partition information Configuration Chart for this Program Configuration Use a table similar to the following example to document XMU system configuration information You will need this information when you are ready to download the program configuration to the XMU unit Some of this information is available from the XMU Delivery Checklist submitted by the installer while others must be calculated The following table details the information you will require to complete the Audio Text tutorial For this XMU Unit 1 XMU unit for tutorial Description Partition Number 1 The default value is one partition For multiple partition systems enable partitioning with the Administrator gt System gt XMU Setting command Partition Name Fitness Assign a name to the default partition Remote Access Code 0101 Enter a remote access code for this partition Front Panel Access Code N A Specify the access code for the Front Panel Total Rec Time MM SS 05 33 Review the messages you have recorded and calculate the total recorded time Remote Language English Set your language of operation for remote access No MSG Recorded Disconnect If XMU does not find the appropriate reco
104. bels Assign a descriptive label to each line or card This field can accept 31 alpha numeric characters XMU QuickStart Guide rev 10 99 Configuring XMU Line Cards About PBX types XMU Card configuration is dependant upon the type of PBX to which your XMU unit is connected Before completing card configurations you must know The type of line card you are configuring The type of PBX to which your XMU unit is connected The mode of operation you want to use for that line card and PBX Use the following table to determine the modes of operation operating mode that are compatible with your XMU unit and PBX system This type of PBX Can use these operational modes Public Telephone Network PBX Analog Station Port Analog Centrex Line Ring Start R AT amp T System 75 85 Pulse Start Level Return PS LR NO AT amp T G2 AT amp T G3 Definity option 1 Pulse Start Level Return PS LR NO AT amp T G2 G3 and Definity option 2 Level Start Pulse Return LS PR NO AT amp T Dimension 2000 Pulse Start Level Return PS LR NC Ericsson MD 110 Pulse Start Level Return Single Play PS LR SP NO Harris 20 20 LH and 20 20 M Level Start Pulse Return Single Play LS PR SP NO Hitachi EDX MDX and LDX Level Start Pulse Return Single Play LS PR SP NO Hitachi HCX 5000 Level Start Pulse Return Single Play LS PR SP NO NEC NEAX2400 Level Start Pulse Ret
105. cards you ordered During the installation procedure the Installer should have verified that the correct cards were installed Refer to the KMU Delivery Checklist in the XMU Installation and Maintenance Guide to ensure that all the correct cards were installed in your XMU unit XMU supports the following types of line cards Hybrid Analog line card Low Impedance line card MWR Mini Weather Radio line card MOH Music On Hold line card T1 line card Once you have done this you need to configure each XMU line card to suit the needs and purposes of the applications that you are implementing The following flow chart summarizes the major tasks involved in configuring line cards Configuring XMU Line Cards Ensure all line cards are installed and documented in Delivery Checklist Review line card features capabilities and details a D Enter line card information into XMUCOM Apply default settings for each line card Enter line card information into the Card Configuration window Configure each line card to meet your system requirements gt Set mode of operation for each line card If required configure line card by PBX type Configure the startup nodes for each port and partition on each line card For more information about XMU line cards refer to the following information resources Interalia Website at www interalia com C
106. ck these arrow keys to navigate through all Bafs A e e the messages in the current program configuration Label intro msc ih Max_length sec 1 lt _ Set the Max Length of the message to the State DTMF default value of zero 0 On C Off ic Ignore Interrupt Backup to Flash Memory Access Code File Name MsG1 ThankYouway Lane f Directory C My Documents xMUCOM CFGS Audio Comment ffhankyou o Click Apply to save your changes If required repeat steps 3 5 for each MSG node in the configuration Click OK to save your changes Make any other required changes to your program configuration and then resubmit the configuration to the XMU unit See To download the configuration to XMU unit on page 195 for details Test the updated configuration and ensure that it works correctly XMU QuickStart Guide rev 10 215 Dealing with Communication Failures Dealing with Communication Failures Communication failures between the XMU and XMUCOM can occur for a number of reasons The physical links between the two units have failed See Testing XMU to XMUCOM Communication on page 79 and Troubleshooting XMU Communication on page 86 to learn how to resolve this type of problem SchedulerPlus had problems with the transfer of information configurations or messages between the two units This typically occurs when lines are busy or if the computer on which SchedulerPlus operates has been shut
107. command press the zero 0 key or hang up before you reach Step 3 XMU QuickStart Guide rev 10 119 About Recording and Playing Messages Deleting Messages Unused messages should be deleted from the XMU unit to reduce the amount of memory occupied by these files Deletion of old files would also serve to increase the rate of upload of information from the XMU unit to the XMUCOM PC See the following procedures for more information To delete messages from the Front Panel on page 119 To delete messages with Remote Telephone Access on page 119 Main Menu Messages gt Select Message lt I gt Message 1 lt Delete gt Gare you sure EXIT no When XMU re displays Message lt Delete gt press Exit until the menu returns to the main display Message 1 lt Delete gt To delete messages with Remote Telephone Access To delete messages from the Front Panel T Press Enter to access the Main Menu 2 Press Enter to select Messages 3 Press the Right Arrow button until you reach the desired message number and press Enter 4 Press the Right Arrow button until you reach Delete and press Enter XMU displays a message asking if you are sure that you want to delete this message 5 Press Enter to delete the message Identify the message number you want to delete 2 Remotely access the XMU See Working with Remote Telephone Access Messages in Chapter 7 of the XMU Installation
108. components familiar to all Windows users With XMUCOM users can download upload and modify program configurations quickly and easily There is little guesswork on the part of the user since the pull down menus and pop up windows only present programmable options Note Your XMUCOM CD is in the bag of accessories Note Administrator privileges are required to install on Windows XP Windows Vista and Windows 7 A 14 Chapter 2 Installing the XMUCOM Application About the Installation Process Users should complete the following activities before actually installing the XMUCOM software application XMUCOM Ensure you meet all Installation Process system requirements Ensure Microsoft Networking is set up on your PC If required export Site Book information and back up configurations Back up all MSG files Uninstall pre existing versions of XMUCOM software Install the current version of XMUCOM See the following procedures for more information Meeting System Requirements on page 15 Installing Microsoft Dial Up Networking for Modem on page 15 Removing XMUCOM Software on page 16 Installing XMUCOM Software on page 17 ee XMU QuickStart Guide rev 10 15 Meeting System Requirements Meeting System Requirements XMUCOM is a versatile tool that can operate on Windows XP Windows Vista or Windows 7 Ensure that your operating system has had the latest service packs i
109. d Name Description HookFlash msec Defines the duration of the hook flash 50 to 2000 milliseconds Default is 500 msec Supervised Specifies the treatment required during a call transfer Blind Partial Full D amp C or Enhanced Blind no call progress monitoring Partial busy condition monitoring only Full busy and no answer call monitoring D amp C issues re route digits to a network provider Enhanced Dual busy condition monitoring only fast slow busy Note If Blind Supervision is selected the programming features after Disconnect are not available Threshold Defines the level at which call progress monitoring is carried out The default is Low If problems with noisy lines are experienced during supervised transfers Medium or High can be selected Transfer Specifies the dial string needed to perform a call transfer conference function default Disconnect Specifies the dial string used to perform a disconnect function default blank Retrieve Specifies the dial string used to perform a retrieve function default Busy Retry sec Specifies the duration between call transfer retries on a busy condition one to 30 seconds Num Retries Specifies the number of times the XMU should attempt a retry when a busy condition is detected one to 30 retries Ring Limit Specifies the number of rings needed to determine a ring no answer co
110. d in using the XMUCOM 4 application and implement a simple program configuration Chapter 9 Troubleshooting Configuration Typical errors that users encounter when developing program configurations and how to resolve these errors Chapter 10 About Statistics Chapter 11 Mini The basic concepts and ideas behind developing program configurations for the XMU system and producing statistical reports Information about Mini Weather Weather Radio Radio and Estimated Wait Times Glossary Industry standard terminology used in our documentation Index Alphabetic list of all the activities and concepts documented in this guide 9 For More Information Interalia provides a number of additional information resources for XMU users Please refer to the following for more information XMU Installation and Maintenance Guide XMU Installation Handbook Interalia Web Site at www interalia com In addition as a customer you can call any of the following technical support lines for expert help during normal business hours United States 1 800 531 0115 952 942 6088 Canada Latin America 1 800 661 9406 403 288 2706 Europe Middle East Africa 44 0 1476 594 207 Asia Pacific 1 800 661 9406 403 288 2706 Installing the XMUCOM Application Read this chapter to ensure you meet system prerequisites for using the XMUCOM application to install the application and to learn about t
111. d you will be prompted for a username and password The username is admin and the default password is blank just hit enter If however the XMU is configured with an XMUCOM Access Code that code must be entered as the password to establish a connection XMU QuickStart Guide rev 10 85 Testing XMU to XMUCOM Communication A successful user login would look like the following of Telnet 10 0 0 132 mi x Connect Edit Terminal Help JEJE JE HE HE JE HE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE HE HE HEHEHE Interalia XMU Debug Interface JEJE JE HE HE FE HE JE FE FE JE JE FE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE JE EEE Main Menu 1 Line Status 11 2 Display Log 12 3 Virtual Front Panel 13 4 System Information 14 5 15 6 16 Tia 47 8 18 9 19 16 26 Select 1 26 Q J A description of the XMU Debug Interface 1 2 Line Status displays current activity on all lines connected to the XMU Display log lists a record of all changes to the XMU configuration and messages as well as any login attempts that have occurred The log shows all changes no matter if they were made from the front panel PC or the analog r
112. delete messages from the Front Panel ou cssssssscssecssecssecssecssecseeeseesssesseensees 119 To delete messages with Remote Telephone ACCESS ssssssscssecssecssesseeseeersees 119 Sending Messages to the XMUFocncresasennsnenmenennan 120 To send messages from your PC to XMU Unit sssssssssssessssssssssssssssssssssnsnsssssssse 120 Receiving Messages from XMU F scsssccussscesscassssassccsssatussassscrastecussctaaiestascassesensanapeaaiatiassasatie 123 To receive messages from XMU to your PC n sssssssessssssssssssessseseeeeeseeessssssssseeeeeesse 123 Chapter 7 About XMU Nodes and Program Configurations Ini This CHa Pte hs ssciasvcsassvstsuccesvecivecsevwczawccenscesducssucaevesccaucecescssaecvauvsecnvecuvecteucespeusetscotecreauesstestucerewyee 127 Accessing XMU ssscszssssssucstssescessstssoscsuetossedeussesedeptsvsssensetosesssuasesthsscbggassboccbase E R 129 About Programming XMU For Your US ssssssssssssseseceeeeesssssssessseeeeeeeesususussseseeeeeeeesnsessss 131 ABouUt XMUE PONS sasn nananman N raat Anata ARNS About Basic XM US ComimannG s seyrinin enai na Ee EREEREER GORRE a About XMU Nodes sssssssssssssssssssssssssssssssseeee Types Of Nodes sressrnsesiiurisisi Field Descriptions For Nodes Command Node eennererenin iin R REE ORAE RNU 138 ListNOdE asdscstesctestesss is a ea aE R 139 Time Date nodes sorrire RENREN e 139 Time node oasen a E N E R R NENU 139 Date node Day and Date configurations ssssssssecssec
113. dem communication on page 72 To test Ethernet connections on page 75 If these connections are not working carry out the procedures in Troubleshooting XMU Communication on page 86 to correct the problem 80 Chapter 4 Setting Up PC to XMU Communication To test a modem connection Only execute this step after establishing your modem connection as shown in the previous procedure 1 3 Ensure cables connecting the XMU and PC are properly installed See Setting up Modem Based PC to XMU Connections on page 70 for more information Choose Start gt Programs gt XMUCOM gt Open Dial Up Networking Folder to open your Dial Up Networking folder 4 Dial Up Networki Bie EG File Edit View G 3 lt a ay Back Forverd Address fz Dial Up Networkin This window displays a list of the SE dial up network connections that you have set up fo the modem Sa XMU Null Modem Direct Conne 4 object s YW Double click on the appropriate modem connection icon in the Dial Up Networking folder and click Connect in the Connect To window XMU QuickStart Guide rev 10 81 Testing XMU to XMUCOM Communication Choose Start gt Run to display the Run window Type command in the Open field and click OK to display a DOS window Run MEI Z Type the name of a program folder document or Internet resource and Windows will open it for you Open fcommand X Cancel Browse
114. ding the default configuration from the XMU unit To validate XMU line cards from the Delivery Checklist T 2 Obtain the XMU Delivery Checklist from the Installer Review the section for Line Cards Installed to determine exactly which cards are installed in this XMU unit Keep this information available for the next few procedures Proceed to Specifying Line Cards to the XMUCOM on page 95 To upload the default XMU configuration Use the following procedure to upload the default XMU configuration that is currently loaded on your XMU unit This configuration will provide information about the cards installed in your XMU unit 1 2 3 4 Start XMUCOM and choose File gt New Choose Communication gt Communicate to open the Communication window Select the Step 1 Operations tab and select the Receive Entire Configuration option Select the Step 2 Site Schedule tab select the site whose configuration you want to upload click Add and click Apply XMUCOM displays a dialog box with the message Communicating with XMU Click YES when you are asked if you want to Save the current configuration and follow the process for saving your current configuration with the Save As dialog box XMUCOM submits a request to the XMU unit for the system information and displays a dialog box with the message Processing Data Click OK when XMUCOM displays the message Completed retrieve entire configur
115. dow F SCHEDULERPLUS File Tools Help Jun 13 2003 09 54 14 Get XMU System Information OMPANY LAN Access the SchedulerPlus window by clicking this icon in the Windows Program Bar The SchedulerPlus window is accessed from the Windows Program Bar It shows the current status of jobs submitted to various XMU sites The ReScheduler application queues scheduled jobs and submits them to SchedulerPlus to execute them when the scheduled time arrives The ReScheduler window is accessed from the Communication menu Your PC must remain on and active for ReScheduler and SchedulerPlus to operate correctly Scheduled tasks will not run if you shut down your PC Use the Communications gt Completed Scheduled Tasks command to review the results of scheduled activities and jobs 84 Chapter 4 Setting Up PC to XMU Communication Using the XMU debug interface via a Telnet session The XMU has the ability to communicate with a PC via a telnet session This feature can be started from within XMUCOM by clicking on Launch Telnet Session under the communication menu Note Windows Vista and Windows 7 may not have telnet installed To access the debug interface Use this procedure to start a telnet session with an XMU 1 Choose Communication gt Launch Telnet Session to display the Telnet Session window Brian COMPANY LAN Jackie 2 Select the XMU unit from the list box Click OK A telnet window will open an
116. down See About SchedulerPlus on page 215 for information about how to identify and resolve these problems About SchedulerPlus SchedulerPlus schedules all communication between the XMU and XMUCOM All activities are recorded here and executed at the scheduled times SchedulerPlus is designed to live in the Windows System Tray as a background task This allows scheduled tasks to run after XMUCOM is closed However the computer must remain ON and running for SchedulerPlus to complete its tasks 216 Chapter 9 Troubleshooting Configuration Fad SCHEDULERPLUS x Tools Help Retrieve Statistics for Partition 1 COMPANY LAN Jun 13 2003 12 15 oo Ready Jun 13 2003 12 20 00 e Retrieve Statistics for Partition 1 Jackie Retrieve Entire Configuration Brian Jun 13 2003 12 10 00 v Retrieve Statistics for Partition 1 Brian Jun 13 2003 12 25 00 Retrieve Entire Configuration COMPANY LAN Jun 13 2003 12 00 00 Action Item Progress p Session Speed 20 60 complete 199 Action Jun1303120500004 scr File name dbase Transfer mode LAN Executing Item 13 File size 20000 Throughput 33 kb s Scripts 6 Actions to go 129 Reply 150 Opening data connection dun 13 2003 11 40 43 XMU is busy with another session or is being accessed An error occurred Click from the front panel Tools gt Debug Error to determine Job executed wit
117. ds Hybrid Analog line card Low Impedance line card MWR Mini Weather Radio line card Canada only MOH Music On Hold line card Tl line card For more information about XMU line cards See Chapter 5 Configuring XMU Line Cards for more information about configuring XMU line cards with the XMUCOM application Visit the Interalia website at www interalia com for details and descriptions of each line card See XMU Technical Specifications and Approvals in the XMU Installation and Maintenance Guide for more information about the XMU approving bodies in the countries where XMU is used 7 8 Chapter 1 Introducing XMUCOM In This Book This guide helps you to set up the XMUCOM application on your Personal Computer and introduces you to the fundamentals of designing and building program configurations for the XMU system See the following for a brief description about each chapter Read this chapter Chapter 1 Introducing XMUCOM To understand The XMU product and how it can be used to address the needs of your organization Chapter 2 Installing the XMUCOM Application The prerequisites for installing the XMUCOM application and the installation procedure you must follow This chapter also introduces you to the fundamentals of the XMUCOM application interface Chapter 3 Planning and Defining Your XMU Sites How to set up the physical connection
118. duct used by Environment Canada It interfaces to the XMU using DTMF tones versus voice prompts E g DTMF 1 positive response DTMF 0 negative response Front Panel The XMU MWR functionality can be programmed from the front panel This section outlines the principal XMU MWR menus Main Menu lt Nodes gt Message Menu Main Menu Messages gt Select Message gt Message x Play gt Standby Msg lt Select Msg gt Recording a Standby Message Front Panel Displays Action Main Menu lt System Time and Date Press Enter Main Menu Messages Press Enter Select Message X __ __ Scroll to desired message Press Enter Message X Play Scroll to RECORD Press Enter 252 Chapter 11 Mini Weather Radio Front Panel Displays Action Strt Pause Enter Stop Exit Press Enter Speak message into handset Press EXIT to stop Note Record new messages using the Standby function then Replace Playing a Message Front Panel Displays Action Time and Date Press Enter Main Menu Messages Press Enter Select Message K __ __ Scroll to desired message Press Enter Message X Play Press Enter Standby msg lt Selected msg gt Scroll to Standby or Selected msg Strt Pause Enter Stop Exit Press Enter to play msg X Replacing a Message
119. e Save Save As Recent Files gt Exit XMUCOM Menu Commands The XMUCOM application uses pull down menus to provide access to all the main elements of the system Menus include File Communication Configuration Administration and About The following provides a brief description of each menu command and its function Tools Menu This command Is used to Select Site Book Choose a site book stored on the local drive of your PC or one saved onto a network drive if shared access is required Options Enable disable or modify the Auto Save feature the User Login feature and notify unprocessed completed tasks File Menu New Create a new XMU system configuration Open Open an existing system configuration Close Close current configuration Save Save the current program or system configuration to the database Save As Save the current system configuration under a new file name Recent Files Open the nine most recently used configurations Exit Exit the XMUCOM application Communication XMU QuickStart Guide rev 10 25 Understanding the XMUCOM Application Interface Communication Menu This command Is used to Site Book Manage and enter site specific information such as site Site Book Impot Site Book name site ID connection methods file handling Benes standards and configuration and statistic file handling Communicate Completed Sched
120. e To enter DTMF controls on page 191 for the next step in this process XMU QuickStart Guide rev 10 191 Entering Audio Text Call Flow into XMUCOM To enter DTMF controls This procedure lets you specify XMU controls specific to the DTMF node 1 Ensure you have the call flow diagram and call flow process available See Call Flow Sequence Table for Audio Text Tutorial on page 178 and Call Flow Diagram for Audio Text Tutorial on page 179 for details 2 Enter the following values in the control section of the DTMF Node Editor Sa ee i a Number of Digits enter the maximum number of DTMF digits the caller can press for a selection For our tutorial we only Terminating Digit No require one DTMF digit Retry Lim hk al 2 Terminating Digit enter a value such as a sign that the user must enter to indicate that his her DTMF entry is complete This Selection Time Otse 5 z may be required for phone extension We do not require this Digt Tine oufed B feature for our tutorial em 2 Retry Limit number of times the DTMF node can be called or i fres z returned to by the caller If the user exceeds this limit XMU will play the Abort message 2 Selection Time Out enter the number of seconds that XMU should wait for a valid DTMF response If the user does not enter a response within that time frame XMU will play the Time Out message 5 Digit time Out specify the maximum amount of time XMU should wait
121. e XMU Program Configuration Templates on our website for examples of the various types of program configurations you can design 2 Plan your call flow order Begin by determining what should happen when a call is first received and proceed to call completion in a logical fashion through all the options and paths that the call can take This plan should provide a clear representation of all of your desired call flow 3 Draw a call flow diagram node map plan showing the calls menu selections messages transfers to extensions music and other options you want to include in your program configuration The call flow diagram helps you to understand how the various nodes are linked together to create and execute program configurations Review the node information provided in Types of nodes on page 133 and in the XMU Online Documentation to ensure optimal use of each node and its features See Sample XMU Call Flow Diagram on page 165 for an example of a typical call flow diagram 4 Detail and document the contents of your commands and nodes Use the Sample XMU Call Flow Diagram on page 165 to plan detail and organize the details for the nodes messages and music in your program configuration These program configuration Charts will serve as a quick visual reference to your XMU program configurations if you need to speak to our technical support staff For detailed information about programming each type of node and command refer
122. e audio pair T1 T1 is a North American high speed dedicated DS1 connection that is capable of transferring digital signals at 1 554 Mbps mega bits per second The payload of a T1 connection is twenty four 24 64 Kbps DS0 voice channels UCD See Uniform Call Distribution Uniform Call Distribution UCD The XMU can be configured for UCD applications which distributes all incoming calls uniformly among a group of people Uninterruptible Power Supply UPS The XMU can be connected to a UPS which will maintain the XMU for a limited time in case of a power failure XMU The XMU Digital Call Processor is a microprocessor based voice announcement and call processing system XMUCOM The software application that accompanies the XMU unit and runs on a Windows operating system This program allows users to quickly develop program configurations for use by the XMU unit It also lets users download update and backup configurations and messages to the XMU from a PC Configurations designed with XMUCOM are transmitted to the XMU unit through a modem connection or through LAN based networks Index A access codes obtaining 34 specifying 43 system settings 27 ACD about 279 back ending ACD 6 call centre routing 6 definition of 3 front ending ACD 6 program configuration 162 queues 279 audio text 172 about 162 169 prerequisites 170 program configuration 162 169 auto attendant
123. e default folders to hold these elements XMU QuickStart Guide rev 10 39 Setting Up Directories For Each Site Open Windows Explorer and navigate to the XMUCOM application folder For Windows XP the default location for this folder is C Doucuments and Settings All Users Documents Interalia xXMUCOM For Windows Vista and Windows 7 the default location for this folder is C Users Public Documents Interalia X MUCOM di Confi gs lt ___ Default folder for System Configurations d Firmware di Megs J SAMELogs di g di Stats Within the main XMUCOM folder create a folder for each XMU site in your organization Use the File gt New gt Folder command to add these folders and then rename them to suit your site In this example we named it KMU Sites lt _____ Default folder for Message lt lt Default folder for XMU Statistics and Reports Include the site location and optionally the site number in the folder name For example Calgary 1243 Within each new site folder create sub folders for Configurations Messages and Statistics Repeat steps 4 5 for each XMU site in your organization Upon completion your directory structure should look similar to the following but with your unique site specific names J XMUCOM ad Configs d Firmware P Msgs d SAMELogs J Stats Optionally you can create a master folder called XMU Sites that contains all your site specific di XMU Sites
124. e only applied when the user schedules retrieval of configurations messages or statistics from the XMU unit They are not applied when the user performs Save or Save As Overwrite XMUCOM overwrites the current version of the system configuration with the new version This overwrite only affects the file on the PC The system configuration on the XMU unit is not overwritten until you download the file to the XMU unit Auto increment XMUCOM automatically increments the name of the file to ensure that the original system configuration file is not overwritten Click Apply to save your changes Click OK to save your changes and return to the Site Book window Setting Up PC to XMU Communication This chapter describes how to set up test maintain and troubleshoot communication between the XMU unit and the XMUCOM application In This Chapter Overview on page 47 About Connecting the XMU Units with XMUCOM PC on page 50 Preparing for Networking on page 51 About Microsoft Dial Up Networking on page 53 Setting the Physical Communications for XMU on page 69 Specifying XMUCOM Connection Information on page 77 Testing XMU to XMUCOM Communication on page 79 Troubleshooting XMU Communication on page 86 gt OO interalia to XMU Communication XMU QuickStart Guide rev 10 47 Overview Overview XMU is an extremely versatile unit that allows you to use a couple of connection options to
125. e phone number you will use to make this connection Type the phone number below Phone number ra You might need to include a 1 or the area code or both If you are not sure you need the extra numbers dial the phone number on your telephone If you hear a modem sound the number dialed is correct 8 Select who will be using the XMUCOM application and press Next New Connection Wizard Connection Availability You can make the new connection available to any user or only to yourself A connection that is created for your use only is saved in your user account and is not available unless you are logged on Create this connection for Ofn O My use only 58 Chapter 4 Setting Up PC to XMU Communication 9 Press Finished New Connection Wizard Completing the New Connection A Wizard You have successfully completed the steps needed to create the following connection XMU Dial up connection Share with all users of this computer The connection will be saved in the Network Connections folder To create the connection and close this wizard click Finish This is a Dial up connection example The Username and Dial number is not required for the purpose of XMU communication Connect XMU Dial up connection User name admin Password Save this user name and password for the following users Me only Anyone who uses this comput
126. e transfer complete 425 Can t open data connection 451 Requested action aborted local error in processing 552 Requested action aborted Exceeded storage allocation 501 Syntax error in parameters or arguments 530 Not logged in 550 Requested action not taken The delete DELE command is used to delete a file from the XMU If the command completes normally a 250 response will be sent If the number of parameters given is not equal to 1 a 501 response is sent If the user has not logged into the system yet the 530 response is given If the user does not have permission to see this file or if the file does not exist the 550 response is sent DELE lt SP gt lt filename gt lt CRLF gt 250 File deleted 501 Syntax error in parameters or arguments 530 Not logged in 550 Requested action not taken 268 Chapter 11 Mini Weather Radio The PORT command is used to specify the port number to use when making the data connection The IP address is specified as 4 octets i e 192 168 1 1 192 168 1 1 and the PORT number is specified as 2 octets i e port 1000 0x03E8 3 232 If the command completes successfully a 200 response is sent If there is an error in any of the parameters a 501 response is sent If the user has not logged in yet a 530 response is sent PORT lt SP gt lt IP1 gt lt IP2 gt lt IP3 gt lt IP4 gt lt PORT1 gt lt PORT2 gt lt CRLF gt 200 Command OK 501 Syntax error in parameters
127. ection Count on page 237 Clearing Statistics on page 241 interalia XMU QuickStart Guide rev 10 229 About Statistical Reports About Statistical Reports The XMU provides eight reports on call activity Keep in mind that if the XMU ports are configured as ACD extensions on your PBX these reports are in addition to your ACD statistics You must Retrieve XMU System Information before retrieving statistics Overview Reports are available on the XMU to track the number of calls processed by the XMU and the call flow activity of callers These reports are retrieved by accessing the Statistics from under the Administration menu Ea Statistics iol x Statistics Site Name Large Plus Site ID 137 Partition 1 Date Retrieved 15 MAR 2005 10 45 21 Line Call Counts YOX Selection Counts Simultaneous Active Lines AUTO Selection Counts le SS TABLE Selection Counts Line Xfer Counts DBN Selection Counts Selections Made DIR Selection Counts DTMF Selection Counts Save As There are 2 categories of reports available on the XMU Line Reports display the amount of activity on each line of each line card for sizing purposes The reports in this category are Line Call Counts and Simultaneously Active Lines Node Reports calculate the amount of activity for each software node to identify call flow activity The reports in this category are Node Access Counts Line Xfer Counts
128. ecute the following procedures to test your connection To test Ethernet connections on page 75 To retrieve XMU system information on page 82 XMU QuickStart Guide rev 10 75 Setting the Physical Communications for XMU Testing Ethernet Communication LAN Ethernet communication with XMU can be verified by connecting the Ethernet port on the XMU to a network and conducting a communication test This test can be conducted from a PC with a network internal or external connection as long as a static IP address has been assigned to the XMU Test Ethernet Connection Ensure XMU is properly cabled Obtain XMU IP address Assign IP address to XMU Ping IP address to test connection Conducting an Ethernet communication test involves the following tasks 1 Ensure the XMU is properly cabled For LAN connections ensure that the Ethernet port on the XMU and the PC or laptop that will be used for the communication test are connected to the network outlet See To connect the XMU unit to the PC through an Ethernet network on page 73 For direct Ethernet connections ensure that the Ethernet port on the XMU is connected to the PC or laptop that will be used for the communication test 2 Obtain the appropriate XMU static IP address from the appropriate source normally the IT department and ensure it is recorded in the XMU Delivery Checklist See Communication Specifications in the XM
129. ed Hgh R Disabled At this time the E Hoh R sable e remaining four lines of EMPTY High R the Hybrid Analog card are empty and are not used for any program configuration IESi Hero EEEE n 7 Click Close to close the Card Configuration window See To download the configuration to XMU unit on page 195 for the next step in this tutorial 8 Choose File gt Save to save your Audio Text program configuration XMU QuickStart Guide rev 10 195 Assigning a Line card and Start Node for the Audio Text Program Sending and Testing the Configuration Once you have entered all the details from your Call Flow diagram and process table into XMUCOM you are ready to test the new program configuration To do this you must first download the new configuration and all its messages to the XMU unit You can then begin testing To download the configuration to XMU unit Your configuration is now ready for downloading to the XMU unit 1 Choose Communication gt Communicate to open the Communication window 2 Select the Step1 Operations tab 3 Select Send Partition in Configuration from the Send to XMU section 4 Ensure Partition is set to Partition 1 In the tutorial example we named the partition Fitness 1 Select the Step2 Site Schedule tab Select the site to which you want to send the Audio Text tutorial and click Add gt gt Select Immediate from the Select Schedule list box Click Apply to submit
130. ed and managed separately from the program configurations that are developed with the XMUCOM application Program configurations can be developed independently of the messages and music files that they call The two components messages and program configurations are only integrated in the XMU unit Messages can be administered and managed from XMU Front Panel XMUCOM Application Remote Telephone Access About WAV Message and Music Files All music and message files used in XMUCOM configurations must be stored in WAV format In order to be included within a configuration the WAV files must have the following properties 8bitcompression Mono sound 8K sampling rate CCITT u Law Format providing compliance with the lowest common denominator for WAV files Note Messages that are recorded from either the XMU front panel or from a remote port will be automatically configured with the properties listed in this section Naming Message Files During Configuration development users can create message files with any name that they want as long as it is in WAV format These files can be located in any folder that is accessible to the XMUCOM application They do not have to be stored in the default site folders defined for the site XMUCOM applies a standardized naming methodology to all message files that are received from the XMU unit When messages WAV files are received from the XMU into the XMUCO
131. een defined and entered into XMUCOM If you have not already done so then ensure you have followed the procedures in Configuring XMU Line Cards on page 89 To assign a line card start node and operating mode 1 Choose Configuration gt Card Configuration to view the Card Configuration window F Card Configuration oix z TETTA 1 Shows the expanded view of the Hybrid Analog Card 2 Shows a list of all the other cards on this XMU unit This example contains only one Hybrid Analog line card 1 Hybrid o1 3 Shows the details for each line of the Hybrid Analog line card with information about partitions starting nodes and so on Start Node The start node tells XMU which node to execute when a call is received on that line Typically start nodes provide a starting message that is played to the caller 2 5 XMU QuickStart Guide rev 10 193 Assigning a Line card and Start Node for the Audio Text Program Double click on the Hybrid card area to open the Card Editor window showing the current assignments of the lines on the Hybrid Analog line Eg Card Editor x Fyri E Default Edltline s Disabled Disabled Disabled Ftness wsc _ Hoh R 1 Disabled _ Disabea_ J L Cancel Fpply Efi Hra o if8 gt l Shift click to select lines 1 to 4 and click Edit Line s to display the Line Editor window Select the o
132. eive Statistics C Reset Statistics C Receive Reset Statistics Send Messages Y C Send All Messages Send Messages in Partition C Receive All Messages Receive Messages Receive Messagefs in Partition Parttion Paion 1 S i Select Nodes Available Node s C PROGRAM FILES XMUCOM MSGS P C PROGRAM FILES XMUCOM MS5GS P C PROGRAM FILES XMUCOM MSGS P C PROGRAM FILES XMUCOM MSGS P C PROGRAM FILES XMUCOM MSGS P Selected Node s MSG1 C PROGRAM FILES XMUCOM MSGS P MSG3 C PROGRAM FILES XMUCOM MSGS5 P MSGS C PROGRAM FILES XMUCOM MSGS5 P Add 4 lt lt Remove Apply Select the Send Messages option Select the partition to which you want to send messages Select the messages you want to send and click the Add button Click Apply to send the selected messages to the XMU Select the messages you want to send from the Available Messages list box and click Add gt gt XMUCOM displays a list of all the messages in the current configuration The filename for each message is defined within the message nodes of the current configuration 122 Chapter 6 Recording Playing and Transferring Messages 4 Select the Step2 Site Schedule tab select the sites to which you want to send the messages and click Add gt gt E Communication Loix Step1 Operations r Select Site Avail
133. elephone amp AVIPADS o This section outlines the different functions that can be executed on the XMU MWR using the Remote Access port on the Control Card Remote Access Codes Communication Type Access Code AVIPADS Access 8615 default Remote Telephone Access 8615 default XMU QuickStart Guide rev 10 255 MWR Remote Access Telephone amp AVIPADS Remote Access Protocol Commands Command Remote Access Protocol Change access code for message xxx 1xxx Change system access code 10 Play line counts for card x 1 8 line y 2xy 1 8 Play line counts for card n 2nd Turn off message 30xxx Turn on message 31xxx Write protect message 32xxx Enable message Read Write 33xxx Set starting node to List or Table node X 34xxx yz on Card y Line z Assign Warning Tone to message 35xxx Assign Skip counts 36xxx yz Unassign Message xxx to Card y Line z 37xxx yz Assign Message xxx to Card y Line z 38xxx y2 Change language prompt to English 401 Change language prompt to French 402 Change language prompt to Spanish 403 Change language prompt to German 404 Change language prompt to Portuguese 405 Get unit type S W version 499 Turn off transmitter Card x Line y 60xy Turn on transmitter Card x Line y 6lxy 256 Chapter 11 Mini Weather Radio Command Remote Access Prot
134. emote line Virtual Front Panel allows a remote user control of the front panel keys of the XMU by using the cursor keys on the PC keyboard Left and right arrows are the same as the left and right arrows on the XMU front panel up and down keys act as Exit and Enter respectively The telnet window displays a virtual front panel display to show current positions in the firmware menu structure System Information displays firmware version bootloader canned prompts version memory installed modem amp Ethernet information MAC address chassis type which line cards are installed and what power supply units are installed Simply select which function you want from the menu and press enter Press Q to quit the session Note Depending on the speed of your connection you may notice a delay between making a selection on the keyboard and the response from the XMU 86 Chapter 4 Setting Up PC to XMU Communication Troubleshooting XMU Communication Complete the following troubleshooting tasks to resolve the problem if communication between the XMU and XMUCOM software fails during configuration firmware or message downloads and uploads If XMU has Communication Failures Check installed vs available memory Correct cause of mem communication failure First check to ensure that sufficient memory is available in the XMU to store the configuration and messages The manner in which you check available memory
135. ems can occur if All the required messages have not been downloaded to the XMU To ensure that all the correct messages are downloaded you can either resend the messages to the XMU or perform an integrity check on the XMU unit See To perform an integrity check on page 211 Insufficient total record time was assigned to the partition If the total length of all your messages was greater than the time assigned to that partition then XMU will be unable to store all the required messages for that program See To verify and correct total record time for a partition on page 212 Messages weren t transferred properly Check the SchedulerPlus window to see if there was communication failure between the XMU and XMUCOM See To send messages from your PC to XMU Unit on page 120 Message nodes and lengths were not defined properly The maximum length of each message node must be equal to or greater than the length of the WAV file to which it is associated For convenience use the default value of 0 or undefined since it allows the use of any length of message See To increase the message length on page 214 If you update or change the MSG nodes in the program configuration then you must resend the configuration to the XMU To perform an integrity check The Integrity Check feature of the XMU unit checks the configuration to ensure that all messages used by a configuration are recorded in the XMU This check can only
136. er Dial 123 XMU QuickStart Guide rev 10 59 About Microsoft Dial Up Networking This is an example of the Dial up connection properties t XMU Dial up connection Properties ale General Options Security Networking Advanced Connect using Modem U S Robotics 56K Faxmodem USB COMS Modem Standard Modem COM4 g All devices call the same numbers Configure Phone number Area code Phone number Country region code Use dialing rules Dialing Rules Show icon in notification area when connected These are typical setup options XMU Dial up connection Properties PR General Options Security Networking Advanced Dialing options Prompt for name and password certificate etc Include Windows logon domain l Prompt for phone number Redialing options 7 Redial attempts 3 Time between redial attempts 1 minute Idle time before hanging up never C Redial if line is dropped Pil Multiple devices Dial all devices Configure x 25 gt to XMU Communication sure the TCP IP protocol is selected XMU Dial up connection Properties AE General Options Securty Networking Advanced Type of dial up server am calling _setinos_ This connection uses the following items MI Network Monitor Driver iM
137. er 2 Installing the XMUCOM Application Configuration Menu This command Is used to Configuration Card Configuration Open the Card Configuration window so that you can Card Configuration configure and set options for the various cards in the Configuration Builder XMU unit This includes sped crate Specifying the types of cards on your XMU unit Identifying the program configuration start nodes that are to run from each line and partition Setting Line and Partition behaviors Once these options are set and stored in the system configuration for this site users can use the Communicate command to download these settings to the XMU unit Configuration Builder Open the Config Builder window where you can design edit modify or delete program configurations their associated nodes and their partition settings Developers can create the program configuration on the XMUCOM independent of the XMU unit and download them using the Communications command when they are ready to test and implement them View Configuration Display a text based view of your current system configuration This file provides summary information about all the partitions cards default nodes program nodes commands and messages that make up your current system configuration XMU QuickStart Guide rev 10 27 Understanding the XMUCOM Application Interface Administration Menu This command Is used to System Set
138. errupted by a DTMF tone if configured Rather than listen to the message callers can enter any DTMF digit and skip to the next message or node in the call flow Backup to Flash Memory default is to back up so message will be stored even in a power fail situation De select if you don t wish to use Flash memory Access Code if set you must enter a password before changing this message using the remote access feature Each message can have it s own password or a password may be shared Filename When messages are uploaded from the XMU each message is stored as a separate file and assigned a default filename You can assign a new filename to the messages Directory reflects the path or directory location of the WAV file for this message XMU QuickStart Guide rev 10 149 About XMU Nodes Comment available for additional information about the message F4 MSG Node Editor DUE all 1 of 20 gt Label MESSAGE 1 Max_Lenath sec jo State DTMF 6 On C off 6 Ignore Interrupt IV Backup to Flash Memory Access Code o o OE File Name Pomor way l Directory C PROGRAM FILESXMUCOM MYMUSI Comment o O Cancel Apply MOH node In order to use the XMU as a MOH source you will need a MOH Card The MOH Card connects to the MOH input s on the PBX Using the MOH Card music and messages are combined to create a seamless on hold environment The MOH Card is designed for use as an on h
139. es PAUSE FOR 2 SECONDS Otherwise stay on the line amp we will connect you to the service you dialled Thank you for your call Timeout XFER 2 Invalid MSG 4 I m sorry that selection is invalid please try again Abort MSG 99 1 XFER1 MSG 99 No message recorded unit disconnects Location Card ante z Lines Always record specifics about the site Madem __________ card lines modem and IP address on the Call Flow Diagram odes and Program Configurations Tutorials Audio Text and Dial By Name Try the following tutorials to learn how to build a simple Audio Text or Dial By Name program configuration for your XMU unit This tutorial introduces the basic concepts and ideas behind building a program configuration with the XMUCOM application Once you understand these basic concepts you can begin to build other types of program configurations for your XMU unit In This Chapter Overview on page 169 About Programming Audio Text Configurations on page 169 Before You Start on page 172 Using XMU Nodes on page 176 Audio Text Call Flow Diagrams and Tables on page 178 Entering Audio Text Call Flow into XMUCOM on page 181 Assigning a Line card and Start Node for the Audio Text Program on page 192 6 Dial By Name Tutorial on page 197 interalia Note This Audio Text program configuration will
140. es on page 138 You can learn how to apply and integrate these concepts into an XMU program configuration in Chapter 8 Tutorials Audio Text and Dial By Name Note See the XMU Installation and Maintenance Guide for more information about programming from the XMU Front Panel 132 Chapter 7 About XMU Nodes and Program Configurations PSTN Public Switched Telephone Network such as the public telephone system that operates the normal phone system PBX Private branch exchanges This is typically a private telephone network used within an enterprise Users of the PBX share a certain number of outside lines for making telephone calls external to the PBX About xMU Ports The XMU connects to either a PBX or a Public Switched Telephone Network PSTN through the ports on the XMU line cards Each line card can have 2 4 6 or 8 ports giving the XMU a range of 2 to 8 ports for the small chassis and 2 to 64 ports for the large chassis This design provides for extended flexibility since the user can decide to run separate program configurations on each port or the same program configuration on multiple ports The type of line card installed determines the functionality of its ports For more information about the various line cards please see About XMU Line Cards on page 7 XMU Installation and Maintenance Guide Our web site at www interalia com About Basic xMU Commands XMU Commands are the m
141. escriptive label to each line or card This field will accept 31 alpha numeric characters Note If you choose R RN RT RB or RD as your Mode an additional field will appear where you must identify the number of rings that must occur before the line is answered For example if you choose Ring_Loop 1 XMU will not answer the line until one ring has occurred 6 Repeat steps 4 and 5 for each line that you want to modify If required use the arrow keys at the bottom of the Card Editor window to navigate to other line cards that you want to edit 7 Click OK from the Card Editor window to return to the Card Configuration window where you can view your applied and saved changes 8 Download the program and system configuration to your XMU unit and test the functionality See To upload the default XMU configuration on page 94 for details XMU QuickStart Guide rev 10 105 Configuring XMU Line Cards To send configurations to XMU All configurations system and program designed with the XMUCOM application must be sent or downloaded to the XMU unit in order to make them operational 1 Choose Communication gt Communicate to display the Communication window Select the Step1 Operations tab and select the Send Entire Configuration option 3 Select the Step2 Site Schedule tab select the site to which you want to send the configuration and click Add gt gt 4 Select the appropriate Scheduling Option Immediate XMU
142. et to enabled then a 1050 Hz warning tone will play for 10 seconds preceding the S A M E broadcast Warning Message This field specifies the message number that will be used to create the S A M E broadcast message This is the message number that will be broadcast when the Watchdog S A M E is broadcast This message should be recorded before the Watchdog S A M E is activated Event Code This field is used to specify a two digit event code For example administrative message boil water warning etc Dwell Time This field is used to specify how long the S A M E broadcast would stay in the buffer of the recipient Mini Weather Radios This setting is measured in minutes Area Codes These fields are used to specify which areas will be affected by the S A M E broadcast Time Zone The time zone is set to specify the time offset from GMT Greenwich Mean Time For example Mountain Standard Time in North America is GMT 07 00 The S A M E broadcast transmits time in UTC format Universal Time Coordinated which is equivalent to GMT time Originator The originator code is included with the S A M E broadcast to indicate the source of the transmission It can be set to any legal 8 character string Glossary interalia Automatic Call Distribution ACD The XMU can be configured for ACD applications which automatically routes incoming calls to available personnel In front ending ACD queues XMU answers all
143. eting 119 determining content 172 error handling 211 front panel access 130 playing 117 118 program configurations 37 receiving from XMU 123 record time 212 recording 114 115 remote access 117 retrieving 224 sending to XMU 120 set length 214 site definition 37 site descriptions 36 troubleshooting 211 212 218 verifying 218 Microsoft Dial Up Networking see also Dial Up Networking Microsoft Sound Recorder playing messages 118 recording messages 115 mode setting operating mode 98 modem communications see also modem connections modem connections connecting to XMU 70 requirements for 52 setting up 71 setting up Dial Up Networking 53 54 specifying to XMUCOM 78 testing 71 72 80 troubleshooting failures 86 modems about 281 about connecting 50 communication option 47 connecting to XMU 71 phone numbers 34 setting up Dial Up Networking 15 53 MOH about 6 about program configuration 164 nodes used 93 281 MOH line cards about 93 281 uses for 6 MOH node about 136 MSG node about 136 set length 214 Music on Hold about 6 see also MOH MWR line cards about 92 281 netmask obtaining 34 network connection collision indicator 279 preparing for 51 see also communication see also Ethernet networking dial up networking 15 Microsoft networking 15 preparing for 51 requirements for 51 see also communication nodes about 127 133 134 136 281 AUTO node 134 CMD node 134 DATE node 134 description of 133
144. fault Path C Users Public Documents interalia XML Enabled C Overwrite Auto Increment Default Filename finteraliacsv SSCS Default Path _ c Users Public Documents Interalia XML E List of sites currently defined to XMUCOM 2 Click New to add a new site or select an existing site and click Edit 6 Note XMU QuickStart Guide rev 10 43 Entering Site Specific Information Enter the following information into the Site Information section of the New Site window Site Information Site Name rompany LAN Site ID XMUCOM Access Code Control Card XMU Site Name Apply the naming conventions that you selected for your sites See Preparing to Manage Multiple Sites on page 34 for more information about naming conventions Site ID Enter a brief unique Site ID Access Code See the XMU Delivery Checklist for the access code assigned to the XMU unit during installation Leave this field blank if no access code has been assigned Click Apply to save your changes Follow the procedures in To set file handling defaults on page 44 to enter the default directories to which you want to save files To specify connection details to the XMUCOM on page 77 to specify the type of connections you will be using to communicate between XMU and XMUCOM Click OK to save your changes and return to the Site Book window Si
145. figuration Execute the following procedure to ensure that the start nodes have been set correctly for each line on the Hybrid Analog line card To ensure the start node is set properly 1 2 Tips 3 Previous versions of XMU documentation 4 referred to lines ona line card as ports Retrieve the program configuration from the XMU unit as described in To retrieve a configuration from XMU on page 222 Use the Immediate scheduling option to retrieve the configuration immediately This ensures you are working with the latest version of the program configuration Check the Status column in the Config Builder to identify the Start Nodes for your program configurations DTMF 1 was defined as the start node for the Audio Text tutorial Node lael Options Hours Location Programs Timeout Invalid Status The Start Node is indicated with an asterisk in the Status column Start Node DTMF 1 q If required repeat the procedure To assign a line card start node and operating mode on page 192 to assign the start node to each line port on each line card Send the corrected configuration to XMU and test the program operation again XMU QuickStart Guide rev 10 211 Checking Messages Checking Messages All messages used in a program configuration must be downloaded or sent to the XMU in order for that program configuration to execute correctly Probl
146. formation About XMUCOMt File Formats There are three major types of files generated by the XMUCOM program These are Configuration files stored with an XMP file extension Audio messages and music files are stored with a WAV file extension Statistic files are stored with a CSV file extension Note XMUCOM uses the following default directories if you do not enter specific directories for storage of these files For WIndows XP C Program Files KMUCOM CONFIGS C Program Files KMUCOM MSGS C Program Files KMUCOM STATS For Windows Vista and Windows 7 C Users Public Documents Interalia XMUCOM configs cC Users Public Documents Interalia XMUCOM Msgs C Users Public Documents Interalia XMUCOM Stats About XMP Files XMP files store XMUCOM configurations or programs They can be downloaded to and from the XMU unit For example if you design a Music on Hold MOH configuration on the XMUCOM the XMP file would contain all the instructions for when to play each music file how long to play it and any other details that you specified The actual music files are stored separately as WAV files XMU QuickStart Guide rev 10 29 About XMUCOM File Formats You must set up a default directory for storing these XMP configuration files See Setting Up Directories For Each Site on page 38 for more information About WAV Message and Music Files All music and message files m
147. fy communication options Test modem connections Test communication Test Ethernet connections Troubleshoot communications 50 Chapter 4 Setting Up PC to XMU Communication About Connecting the XMU Units with XMUCOM PC Users that have XMU units distributed across multiple geographical sites must consider how they want to interconnect and communicate with the various units Depending on the location available network facilities and modem capabilities of the XMUCOM system and XMU units users can choose to apply one or more of the following connection methods to their XMU sites To let the XMU communicate with XMUCOM Modem Connection Through a dial up modem connection This method is effective for sites that are not linked through LAN WAN networks Modem connections require PC s with a modem and the modem phone numbers for the XMU unit See Setting up Modem Based PC to XMU Connections on page 70 for more information Ethernet Connection Through LAN WAN networks This method is effective for organizations that have existing LAN WAN networks operating at all XMU sites Ethernet connections require A network card to be installed within the XMUCOM PC Both the PC and XMU unit be connected to the network A static IP address for the XMU unit An IP address for the XMUCOM PC See Setting up LAN or Ethernet Based PC to XMU Communication on page 73 for more info
148. g Timer The configuration for S A M E operation in XMUCOM is contained in the System Settings window When the MWR system does not receive a message update for a period of time longer than the Watchdog timer the Watchdog operation is initiated When the Watchdog operation is initiated a single S A M E message is transmitted the Watchdog S A M E broadcast In addition normal MWR operation is suspended and the messages contained in the Watchdog List are broadcast instead The list messages will continue to play until the Watchdog timer has been reset or another configuration is sent to the XMU XMU QuickStart Guide rev 10 273 XMU FTP Function Reference The Watchdog S A M E feature can only be administered via the XMUCOM software or from the front panel No remote access commands exist F i XMU SBX System Settings XMU SBX System Settings Access Codes Telephone 8615 Front Panel XMUCOM mz aa Session Limits Time mmiss fo foo Selection Limit lo Command noor z Misc Options J Partitioning Enabled Chassis Type m gt Message Type Normal No Message Recorded inore X MWR SAME setup Time Zone Originator Code GMT 07 00 SAME Level Warning Tone Level feo fao 7 m Watchdog Timer Hours LIST Disabled e fio fi Remote Language ENGLISH x Remote Mode BEE m Standby setup Standby Mode Disabled
149. gin The following is the username and password to enter the system username partition password xxxxxxxx The password used is the partition password that is setup by the administrator If the partition 1 password access code is entered then items in partition 1 may be modified If the user wants to change items in partition 2 the user must logout and log back in using the partition 2 password The username is entered first If the username is as described above the system responds with 331 If the number of parameters given is not equal to 1 a 501 response is sent If the username does not match any of the ones listed above a 530 response is sent USER lt SP gt lt username gt lt CRLF gt 331 User name okay need password 501 Syntax error in parameters or arguments 530 Not logged in After the 331 response is returned from the USER command the password must be sent If the password is accepted a 230 response is sent and the user is logged in If the number of parameters given is not equal to 1 a 501 response is sent If the PASS 266 Chapter 11 Mini Weather Radio command is given before the USER command was successful a 503 response is sent Finally if the password is wrong a 530 response is sent PASS lt SP gt lt password gt lt CRLF gt 230 User logged in proceed 501 Syntax error in parameters or arguments 503 Bad sequence of commands 530 Not logged in When the user is done their session the q
150. gt lt CRLF gt 200 Command OK 530 Not logged in 550 Requested action not taken The allowable object attribute value sets are 0 Fag Attribute Value msg state Change the state of a message lt msgnum gt on turn the message on off turn the message off warntone Turn on the warning tone of a message on turn the warning tone on for this message same S A M E string see format below card lt cardnum start Change the starting node for a line gt e elingni list lt listnum gt Change the starting node to list node listnum table lt tablenum gt Change the starting node to the table node tablenum S A M E format The format of the S A M E set command will be set msg lt msg_num gt same ee pssccc pssccc tttt w mmm The msg_num is the message number where the S A M E sequence will be created The geographic area code pssccc is entered as a 6 digit number If multiple area codes are required they are separated by the star character The last area code is followed by two star characters The dwell time tttt is entered as a 4 digit number indicating the number of minutes that the alarm will be in effect The warning tone w is set to 0 if no 1050Hz warning tone is required and 1 if a ten second warning tone is required 270 Chapter 11 Mini Weather Radio The warning message mmm is the 3 digit message number of the audio to include
151. he XMUCOM interface In This Chapter Overview on page 13 About the Installation Process on page 14 Meeting System Requirements on page 15 Operating System Requirements on page 15 Installing Microsoft Dial Up Networking for Modem on page 15 Removing XMUCOM Software on page 16 Removing Older Versions Of XMUCOM Software on page 16 Installing XMUCOM Software on page 17 To Install XMUCOM Software on page 17 To Start XMUCOM on page 18 Understanding the XMUCOM Application Interface on page 21 XMUCOM Toolbar on page 22 XMUCOM Menu Commands on page 24 About XMUCOM File Formats on page 28 About XMP Files on page 28 About WAV Message and Music Files on page 29 About CSV Files on page 29 interalia XMUCOM Application XMU QuickStart Guide rev 10 13 Overview Overview The XMUCOM application is a Windows compatible program capable of running on Windows XP Windows Vista Ultimate 32 bit and Windows 7 Professional 32 and 64 bit Please ensure latest service packs are installed It provides an intuitive interface for Easily developing XMU program configurations for your organization Quickly downloading and uploading XMU system and program configurations and messages from the XMU unit to the PC and vice versa Managing and maintaining XMU units The XMUCOM application provides standard pull down menus graphical interfaces popup dialog boxes and other
152. he Actions section 6 Displays the actions taken when an exception situation is encountered 7 Click this Edit button to edit the Exceptions section 4 Cancel Number of Digits Terminating Digit Retry Limit 2 c Selection Time Out sec Digit Time Out sec DTMF Clear Enter the appropriate DTMF options Number of Digits the caller must press a Terminating Digit Enter NO since we do not require a terminating digit such as after the caller makes a selection 5 Retry Limit number of times node can be called or returned to by the caller 2 Selection Time Out Enter the number of seconds that XMU will wait fora DTMF response 5 Digit time Out Specify the maximum amount of time XMU should wait to receive consecutive digits 2 DTMF Clear Select YES to clear the DTMF input after a DTMF selection is made See To enter DTMF prompts on page 188 for the next step in this process 188 Chapter 8 Tutorials Audio Text and Dial By Name To enter DTMF prompts This procedure defines the first action executed by the DTMF node when it is called For our tutorial we want XMU to play MSG 1 Intro MSG and MSG 2 Options one after another 1 Ensure you have the call flow diagram and call flow process available See Call Flow Sequence Table for Audio Text Tutorial on page 178 and Call Flow Diagram for Audio Text Tutorial on page 179 for details Double click on DTMF 1 to navigate t
153. he left hand pane of the window Now double click on that node to display the DBN editor window Ei DBN Node Editor x ww vi 1of1 rly Label company 101 Greeting mG h Directory DIR 1 Z Method Default Last Name 7 Language 1 engish z Language 2 one z r Actions commanded usbet______ Valid Match XFER 1 Valid match trans Abort XFER 2 Transfer to atten E DBN 1 Company 101 NOOP 0 XFER 2 Transfer to atten Edit Default Cancel pp For this example we ll label this node with the fictitious name of Company 101 Change the Greeting field to MSG 1 using the drop down buttons MSG 1 will be the main greeting heard by callers we will record it later with a message such as Thank you for calling Company 101 The Directory field can stay as default DIR 1 Next select which language prompts you d like the callers to hear for this example we ll use English only Now we need to edit the Action table These settings tell the XMU what to do after it receives digits from the caller Click the Edit button then change the setting to match the screen shot above Valid Match XFER1 Abort XFER2 DBN1 NOOP and 0 XFER2 200 Chapter 8 Tutorials Audio Text and Dial By Name Click the OK button XMUCOM will ask you if you wish to create the unreferenced nodes click Yes To All Edit the XFER Nodes By clicking Yes to All in the p
154. he telephone number to which the XMU modem is connected and record that number in the Delivery Checklist See The XMU Delivery Checklist in the XMU Installation and Maintenance Guide Using Dial Up Networking create a modem and connect to the XMU See Preparing for Networking on page 51 Activate Dial Up Networking to connect to the XMU See the following To set up Dial Up Networking for Modem Connections for Windows XP on page 54 To set up Dial Up Networking for Modem Connections for Windows 7 on page 61 Confirm the connection by pinging the XMU See To test a modem connection on page 80 XMU QuickStart Guide rev 10 73 Setting the Physical Communications for XMU Setting up LAN or Ethernet Based PC to XMU Communication If your organization has a LAN WAN network connecting the various XMU sites you can use the Ethernet network to connect the XMU units to the XMUCOM PC Ethernet connections require the following PC connected to the network Static IP address for the XMU unit An IP Sub Netmask CATS5 Cable for connecting XMU to the network Note Itis possible to create a non LAN Ethernet connection by connecting the network port of a PC directly to the network port on the XMU using an Ethernet cable Refer to the XMU Installation and Maintenance Guide to learn how to set the static IP addresses for the XMU unit See To determine and correct Ethernet communication failure on page
155. home a field office or another location Set up an advanced connection Connect directly to another computer using your serial parallel or infrared port or set up this computer so that other computers can connect to it 56 Chapter 4 Setting Up PC to XMU Communication 5 Select Dial up Connection and press Next New Connection Wizard Network Connection How do you want to connect to the network at your workplace Create the following connection Oj Connect using a modem and a regular phone line or an Integrated Services Digital Network ISDN phone line Virtual Private Network connection Connect to the network using a virtual private network VPN connection over the Internet 6 Create a name for the new Dial up connection and press Next New Connection Wizard Connection Name Specify a name for this connection to your workplace Type a name for this connection in the following box Company Name XMU Dial up connection For example you could type the name of your workplace or the name of a server you will connect to XMU QuickStart Guide rev 10 57 About Microsoft Dial Up Networking 7 Enter a phone number for the Dial up connection and press Next Note The number you enter will not be used to dial the XMU The phone number for the XMU will be specified within the XMUCOM administration software as a site book entry New Connection Wizard Phone Number to Dial What is th
156. hoose the Support tab XMU Installation and Maintenance Guide 92 Chapter 5 Configuring XMU Line Cards Line cards supported by XMUt Depending on the chassis size the XMU can support several different line cards As well each line card may have several variants depending on the number of ports required and the country of use Review the following table for a summary description of each of these cards This Line Lets Number Card the XMU4 Numbers of ports Hybrid Analog Provide Auto Attendant Audio Text 47365 8 line card announcements 1 800 ACD call routing 47363 4 and ACD UCD intercept messages within the same XMU unit Hybrid Analog Card Hybrid Analog line cards combine the features of Passive and Interactive line cards used in older XMU units and can be used to replace these other card formats By combining multiple Hybrid Analog line cards users can have access to 4 to 64 ports For use on the large XMU and 4 to 8 ports on the with a small XMU Each of the ports also known Siemens as lines can be configured as a passive ACD PBX announcement line or as an interactive line 47679 8 with a menu structure 47672 i Low Impedance Provide ACD UCD messages just like a For use Hybrid Analog line card but can connect with a E Cord one 1 passive line to up to twenty four 24 Nortel PBX trunks PBX 47260 8 47220 4 MWR Mini Broadcast weather information for 47366 8 MWR Card We
157. hout errors the cause Job is waiting to run SchedulerPlus is sending data to nel wating the XMU SchedulerPlus is dialing the SchedulerPlus is receiving data pamm XMU through the modem from the XMU connection To check SchedulerPlus 1 Find the SchedulerPlus icon in the system tray 2 Double click the X icon in the Windows Program Bar to display the SchedulerPlus window 3 Check the status of scheduled jobs and see if the Send Configuration and Send Message jobs failed 4 If these jobs failed then resend the configuration and messages as needed See To download the configuration to XMU unit on page 195 for details XMU QuickStart Guide rev 10 217 Dealing with Communication Failures 5 If your submitted jobs are complete then choose Communication gt Completed Scheduled Tasks to display the Completed Scheduled Tasks window x Completed Scheduled Tasks Retrieve Statistics for Partition 1 Davetan CT Ci f04 2002 14 35 T 6 Check this window to ensure that your tasks have completed properly If they do not appear in this list then resubmit your configuration and messages to the XMU site a See To download the configuration to XMU unit on page 195 for details A A 218 Chapter 9 Troubleshooting Configuration When XMU is Not Answering You may need to check the physical status of the XMU unit to determine why a configuration is not working properly These procedures
158. iacdunnnnianaiaciaiunnaunimeniie a Node Access Count sesssesseees Line Xfer COUNT ou essen S lections Made sesscsicesstesstutsscasaciesiasssselissctoaes DTMF AUTO and VOX Selection Count CIS ONIN StU SUC anpa D Chapter 11 Mini Weather Radio gia aT CS or 0 ey aeptereseeerrceer cere te tee errr n ener rsner N drag erate rere 243 Overview Wi SES MWR soniri nn E E E RREA RRR EQUIPIMEME NECES SIV rrin EAEN ERENNERT Enabling MWR in XMUCOM XMU MWR Functionality Default Settings senesiarossnnenis Default Settings Quebec REGION csscsssscsivssssvssssuscassosssssstnavsinbsensssssacisestesebeslevenivechoverstiec Configuring the XMU MWR Lime Card sicssccssssesascecaccsvecsespeevapeevarstsectassstaussieupseuecnensereuetaane Using the List Node as the Starting Node Creating A Message Node cesssssscssssssssesnseccssessnseesseeenseeese MWR Message Attributes 0 esseesseeccneeeeee Setting Up aN XMU MWR Application sesssssssessseecsscsssccsesseeseecsscesseeseecssesseensees Application DESIG IN wsscssiessesscsescsucttevecasicessvyasseacccisasucnanotisaaediiec tedde pac viatseeneariteee Mode of Operation Card Configuration Window Assigning Messages toa Line sisvccsseccesvscsvecooveccessscesecessverivsnsuavecuvessteveeucdpeveavenniiauaaveeies Recording Sending the messages to the XMU ssssssssssssssssssssesseseeeseeeerresereerereeesee MWR Remote Access Telephone amp AVIPADS essssssssssssesss
159. iarneseavennienneanvn 176 MSG Nodes for the Audio Text Tutorial ssesesssssssssereesesrreseeserserssssseressesesssesssssesssssssss 177 Audio Text Call Flow Diagrams and Tables essssssssssscssecssecssesssccseecsscsseesseeseeseeeseeesseess 178 Call Flow Sequence Table for Audio Text Tutorial sssssssssssessssssssesseressssssssseeerssssss 178 Call Flow Diagram for Audio Text TUtOrial esssessssesssesssessscsecsecssecseecseecseesseeesees 179 Entering Audio Text Call Flow into XMUCOM4 esesssssssecsscssscssecssecssecneeesserseessecseensees 181 Set UP a New Program Configuration ssesssscssscssecssecseessscsccssecssecseecsecessesseesteeseessees 18 F Tostart a new program COMMOULALION sesssossssssunensonenana 182 To set partition and system parameters for the program configuration 183 Working with Message Nodes sss jcsssccccietsssschapctvachsalcedesesausccua tavereassrausstaapetiatecuieiauisieaes 184 To create message nodes for each message sessseescseeecsseesssecsseeesseecnseessseenseeenee 184 Working with DTMF Nodes To create a DTMF node To enter DTMF prompts To enter DTMF actions sesse Toenter DIMF exceptis saissessisssececs astscsesiasstvocesresiacacenattanuecieenteaianiasuseagee 190 To enter DTMF CONOIS sccseccscccicscccspsesssvsecneviavccantlaaasecoercavceaswtayacsnscntenuatcai ae 191 Assigning a Line card and Start Node for the Audio Text Program 192 To assign a line card start node
160. iated with playing a message Identify the card and ports on which this program configuration should run 180 Chapter 8 Tutorials Audio Text and Dial By Name Provide details about the XMU unit modem phone number IP addresses line cards and ports used Audio Text Call Flow Diagram Central Office Switch Starting Node DTMF 1 Prompt Play MSG 1 Pause 2 sec Play MSG 2 DTMF 1 Num Digits 1 Thank you for your call Please select one of the Sel Timeout 15 sec following options for more information Retry Limit 1 about Fitness for the World PAUSE FOR 2 SECONDS Press 1 for our hours of operation Press 2 for our location Press 3 for information about our programs Timeout MSG 7 We are sorry your call has timed out Please call again Invalid MSG 8 That was an invalid selection Please try again Abort MSG 99 You have made too many invalid selections Please call again 1 Play MSG 3 2 Play MSG 4 3 Play MSG 5 XMU Site 5555 Fitness for the World Card Hybrid Analog Lines 4 Modem 555 5555 IP Address N A XMU QuickStart Guide rev 10 181 Entering Audio Text Call Flow into XMUCOM Entering Audio Text Call Flow into XMUCOM You are ready to use XMUCOM to create your Audio Text program configuration once you complete the sections Before You Start on page 172 Audio Text Call Flow Diagrams and Tables on
161. iguration Builder button near the top of your XMUCOM window 204 Chapter 8 Tutorials Audio Text and Dial By Name We have finished the configuration and your Config Builder window should look like this ix Config Builder HSE cmo ist DATE TINE XFER STYLE omme auto vox mon Paas TABLE WIS Den DIR _Quick Node Brian Jones Dean Jones Barbara OReilly John Reid Andrea Spiers Valid match transfers Transfer to attendant Transfer Method Company 101 Company 101 directory You can save this configuration by clicking File gt Save as XMU QuickStart Guide rev 10 205 Dial By Name Tutorial Send the Configuration to the XMU Now that we have completed the configuration we need to send it to the XMU From the menu bar at the top of your XMUCOM screen click on Communication gt Communicate The following window will open P In the screen shot above you can see we have selected Send entire Configuration lt Next we need to tell XMUCOM where to send it Click on the Step 2 Site Schedule tab to show the following screen 206 Chapter 8 Tutorials Audio Text and Dial By Name Highlight the site you wish to send the configuration to by clicking on it Then click the Add button Now click the Apply button and XMUCOM will send the configuration to the XMU unit Record the Messages
162. in the broadcast There is another format that includes an optional card and line c l Which is appended to the end of the SAME set command UTILITY Commands The no operation command is used as a connection check or ping It returns a 200 response NOOP lt CRLF gt 200 Command okay Other Responses If the command sent to the XMU is not supported or recognized it will reply with 500 Unknown command Example 1 An example exchange of data would look as follows PC Connect XMU 220 Service ready for new user PC USER XXXXXXXX XMU 331 User name okay need password PC PASS XXXXXXXX XMU 230 User logged in proceed PC TYPE IMAGE XMU 200 Command okay PC STOR msg 001 XMU 150 Opening data connection XMU 226 File transfer complete PC SET msg 001 warntone on XMU 200 Command OK PC SET msg 001 state on XMU 200 Command OK PC SET msg 099 state off XMU 200 Command OK PC SET card2 1 start list 001 XMU 200 Command OK XMU QuickStart Guide rev 10 271 XMU FTP Function Reference PC SET card2 2 start table 003 XMU 200 Command OK PC QUIT XMU 221 Service closing control connection Example 2 S A M E file creation In this example the verbal warning message is transferred first msg 002 and then the S A M E sequence is generated by sending same txt This will replace msg 001 with a S A M E audio sequence that contains the AFSK coded header x3 the warning tone the voice
163. in the Configuration Chart for this Program Partition Name Name your partition Configuration on page 174 into this window and click OK Fy Partition Settings x Partition Number 1 e a Max Number of each Node aration Name Partitions ee Code fur gemte Language fencusH gg Tea Ree Tie mm foo oo igs Record foisconnect yez LIST oettion Limit 1 z ann Time limit mm 55 2 oo Mon PAAS command or TABLE Cancel Apply io pa co ww co f o wo oO o ag el D Partition Number the default value is 6 No MSG Recorded Specify what the XMU one partition unit should do if there is Wo MSG recorded For the tutorial we will simply Disconnect However you should normally assign a Access Code This access code is required special message before disconnecting for remote access of the messages in the Po 7 Selection Limit The number of selections partition a caller is allowed to make before the XMU Remote Language sets the language of disconnects operation for this partition It is primarily 8 Time limit The amount of time a caller is used for remote access allowed for a session Total Rec Time Enter a value for the 9 Command Specify what should happen if amount of XMU Fmemory that is to pE the caller exceeds the specified Time Limit used for storing messages For single partition XMU unit
164. ion Modem connections require the following Modem connections Operating and testing modem in the XMUCOM PC oe se Telephone connections for XMUCOM PC Telephone connections for XMU Unit Modem phone number for XMU Unit Microsoft Dial Up Networking is set up in the XMUCOM PC POTS Line To connect to the XMU modem with an analog line 1 Ensure that a vacant active telephone outlet is nearby If one is not nearby install one Always take the following safety precautions when installing or Rie modifying telephone lines Plain Old Never install wiring during a lightning storm ae Never install a jack in a wet location unless the jack is specifically designed ervice for wet locations Never touch uninsulated wires or terminals unless the lines have been disconnected at the network interface 2 Connect the one end of the POTS line or analog extension to the RJ 11 modem port on the XMU 3 Plug the RJ 11 Mating Connector telephone jack on the opposite end of the POTS line or analog extension into the vacant active telephone outlet 4 Enter XMU site information into XMUCOM See For Windows XP on page 41 and To specify connection details to the XMUCOM on page 77 for more information 5 Test the connection between XMUCOM and XMU To test modem communication on page 72 XMU QuickStart Guide rev 10 71 Setting the Physical Communications for XMU To set up XMUCOM to use a modem c
165. ion for the XMU site Partition Menu EM Partition Menu x piete parian Edit Partition Settings Partition Quick Edit 7 XMU QuickStart Guide rev 10 213 Checking Messages See To retrieve XMU system information on page 82 Kj XMU System Information x r XMU System Information The values for your site may differ from those shown in this example Site Jackie 132 Firmware Version 5 13 Bootloader Version 1 60 Prompts Version 05 00 If Available Message Time 0 then you have no further memory in which to store messages You may need to reduce the size of your WAV files in order to include all required messages Total Message Time 120 min 0 sec Available Message Time 114 min 30 sec Open your program configuration and navigate to the Config Builder window If required download the latest version of the program configuration from the appropriate XMU site See To retrieve a configuration from XMU on page 222 for details Click the Partition button from the Config Builder to display the Partition Menu Click the Edit Partition Settings button to display the Partition Settings window Select the partition with which you want to work For the Audio Text tutorial we used the default setting of one partition Set the Total Rec Time to the value shown in Total Message Time field of the XMU System Information window to ensure that you have enough memory for all the me
166. ion of this report DIR Identifies the total number of calls that accessed DIR Node X for the duration of this report Line Xfer Count Line Xfer Count provides information regarding call transfers carried out by the XMU If the XMU is performing blind transfers only the Xfer node and Dial String is presented along with the average hold time the caller waited In addition to this if the XMU is performing partially supervised transfers the report will show how many times a call transfer encountered a busy condition at that extension Finally if the XMU is performing fully or enhanced transfers the report will also detail how many of those transfers were answered or not answered XMU QuickStart Guide rev 10 235 Sample Statistical Reports Line Transfer Counts Site Name Brian in ter alia Site ID 136 Partition 1 Date Retrieved 13 JUN 2003 14 20 37 Node Statistics accumulated since 11 JUN 2003 16 09 36 NODE DIAL STRING BUSY ANSWER NO ANSWER AVG HOLD SEC DISCONNECT 18002345678 0 2882706 213 0 18003456789 0 Field Name Field Description Node Defines the software index number of each node Dial String This field identifies the transfer target dialed number of the Xfer Node Busy The number of times the XMU encountered a busy signal when transferring to this extension Disconnect The number of times the XMU received a disconnect signal from a caller while
167. it sceeesctinaatisstesetts asrteteatisessunleseks teste Nasa nnealn TOOLS MMU cansun its eacidcarei cece eeenkdcchad ON 24 FIG MENU cscesivsccssscsssesassccusveees Communication Menu Configuration Menu Administration Menu WNAWN MENU Sdccrecccssecesessccessscschitcscurtesbassanasiezescbtessetacstdtenisuarstdheaestdareteeassnustecaranaies About Menu About XMUCOM File Fotmatsiis cnsaictisalniiediiahitsat eh N R About XMP Files secssstascessizcccescascencssucsthaceacaadstanesaudsaseltatd te A NRR About WAV Message and Music Files About CSV Pile Sania n na N N D Chapter 3 Planning and Defining Your XMU Sites in This Chaptefeseisisiriasnas Overview Site Preparation About XMUF SES serisinin ri NE EKRAR EER A Preparing to Manage Multiple Sites snseoricurnsasionsneunmuniinusnnonionna Setting Up Directories For Each Site ssssssssssssssssssesessessssssssssssssssssss To create site specific directories from Windows Explorer Entering Site Specific Information ssssssseseessesesesessesersessssssrsesssssssss SKE BOOK WINAOW iteceatdsctecsirssscasecescscyactondsssactathsccustias RNN New Site and Edit Site WINdOWS ccccsccssssssasseavscovseosssnsssnscsnvenscecnscousasvesasceaveeavetesstbertaveny Toset file handling defaults sicscsccscscscescascrvacsuisssenssaiaestamnaiancianiaanianianiees Chapter 4 Setting Up PC to XMU Communication liA This t a cs geempertereesreserte ere eetret tet pe
168. ith gram configurations the XMUCOM application IP Address amp Netmask Obtain the IP address for XMU units that use an Ethernet LAN WAN connection to communicate with the XMUCOM application Provide this information to the installer of the XMU unit Remote Telephone Obtain the remote telephone access phone number if Access Phone Number you plan to access and control the XMU unit and Code remotely with a telephone Remote telephone access also requires an access code that the installer may have to set up for you Access Codes Every XMU unit can be assigned unique access codes during installation This access code is required to update configurations and administrate the XMU unit Note Site book access code must be the same as the XMU XMUCOM access code see front panel System Access Codes XMUCOM access XMU QuickStart Guide rev 10 35 Preparing to Manage Multiple Sites Collect Description XMU Delivery This checklist should have been completed and Checklist delivered to you by the XMU Installer It includes information about one or more of the following gt gt gt gt gt Installation Specifications Power Supply Specifications Control card Specifications Line card Specifications Firmware Specifications Message Specifications Hybrid Hardware Settings MOH Hardware Settings T1 Hardware Settings Telephone and Extension Specifications
169. lder window setting start node 210 status column 210 configuration charts detailing contents 174 configurations about 280 about program configurations 159 applying default line card values 101 applying programs to line cards 101 changing line card configurations 103 checking message integrity 211 commands for 26 default directories 44 downloading from XMU 94 error resolution 209 receiving configurations 222 retrieving configurations 222 sending to XMU 105 setting start node 104 storing as XMP files 28 storing as XMS files 20 troubleshooting 207 209 218 viewing 26 configuring line cards 89 95 process flow for line cards 91 connecting physically connecting to XMU 69 70 73 specifying details to XMUCOM 77 types of 50 69 see also communication connecting XMU to PC specifying details to XMUCOM 77 types of 69 see also communication and connect ing continuous play operating mode 100 control card carrier detect indicator 279 hot swap 280 link indicator 281 cross over cable direct Ethernet connections 51 CSV about 29 default storage directory 29 storing statistics 28 D DATE node about 134 daylight savings setting 27 DBN Node 154 default directories message files 28 site files 28 statistic files 29 deleting messages 119 delivery checklist for site management 35 line cards 91 obtaining 35 XMU QuickStart Guide rev 10 285 validating line cards 94 dial and continue program configuration 163 Dial by
170. ler after each VOX Prompt Threshold Specifies the sensitivity level of detecting a voice activation selection zero to seven zero is the least sensitive and seven is the most sensitive Wait sec Specifies the amount of time the XMU waits to receive a response from the caller 144 Chapter 7 About XMU Nodes and Program Configurations Field Name Description Retry Limit Specifies the number of retries that are allowed one to five if invalid selections or timeouts occur Xfer Style nodes These two nodes work together to allow the XMU to perform a call transfer The Xfer target extension is configured in the Xfer node and the Style node identifies the sequence hookflash only or hookflash plus an access code that the PBX requires to transfer a call Xfer node SOUS erent lf oft la ial Label Transfer to shop Dial 6 5551234 O style stvie1 eos Exceptions CommandjNede rabei Hold MSG 10 MOH NOOP Busy 1 MSG 2 Busy 2 MSG 3 No Answer XFER 2 Answer BEEP Defaut oK Cancel Apply Field Name Description Dial Specifies the DTMF String to be transferred to The letters AUTO can be entered when the Xfer Node is collecting digits entered in an AUTO Node If the PBX uses least cost routing you may require delays at the end of the dial string One comma represents a half second delay X Style Specifies the Xfer Style Node to be referenced when transferring a
171. lick OK Tip oe vet meorionae You must enter an working with iw 4 ase 1 x 1of8 Access Codeifyou plan wa 1 Enter a unique label for this message to use Remote Label intro msc oO 2 Enter the maximum length in seconds for this message The message can be any Telephone Access for Apache E 2 modifying or editing i r State length if you accept the default value of 0 this message O on C Off i P For simplicity use the 3 Set the message state to ON so that the 4 message is played when requested same Access Code for C Ignore Interrupt j OFF disables the message all messages ina program Access Code J 4 Set the DTMF state to Interrupt so that when the user presses a button an action can occur configuration File Name M5G1 Thank You wav Ti Directory es My Documents xMUCOM CFGS Audio Comment Thank you for 6 Cancel Apply 5 Browse and locate the WAV file that you recorded earlier 6 Enter a comment to describe this message 7 XMU QuickStart Guide rev 10 185 Entering Audio Text Call Flow into XMUCOM Click on the MSG node to view its details in the Config Builder Repeat steps 2 through 5 until you have added message nodes for each message used by your call flow process Upon completion your Nodes table should look like the following Status Node Label Click the Edit button in the MGi Intro MSG Config Builder to delete ees Opti
172. lls or allow branching to new actions XMU program configuration design and implementation requires a good understanding of the nodes that can be used and the best way in which to interlink and apply them Typically during the design of your program configuration you will develop a call flow diagram that details the types of nodes to be used and the parameters that must be applied to each See Chapter 8 Tutorials Audio Text and Dial By Name to learn how to implement nodes into a sample program configuration Types of nodes XMU provides a number of different types of nodes that can be used to develop program configurations and applications for your organization See the following for more details Auto Nodes on page 134 CMD command Nodes on page 134 Date Nodes on page 134 VOX Nodes on page 136 XFER Nodes on page 137 XFER Style Nodes on page 137 TABLE Nodes on page 137 NIS Nodes on page 137 DBN Nodes on page 137 DIR Nodes on page 137 Time Nodes on page 134 DTMF Nodes on page 135 List Nodes on page 135 MOH Nodes on page 136 MSG Nodes on page 136 Starting Nodes on page 136 gt gt UO gt gt gt o 134 Chapter 7 About XMU Nodes and Program Configurations The following table provides a summary of the types of nodes available for use in your program configurations Auto Attendant R Applications This type of node Is used to Are used to provide Auto
173. loaded to the XMU unit XMU unit is not responding Use the troubleshooting procedures in this chapter to determine and resolve the cause of your problem About Troubleshooting Program Configurations Determine Program configuration does not start Ensure start node is defined for each line Messages do not play Perform integrity check to ensure messages are recorded Receive and validate messages from XMU Set Record Times for each partition Set message length parameters type of problem Communication failure between XMU and XMUCOM Check job status on SchedulerPlus Resend messages and configurations as required Test communication links XMU does not answer Perform status checks on the XMU 210 Chapter 9 Troubleshooting Configuration Setting Start Nodes Every program configuration must have a defined start node that is assigned to each line on each line card that will be running this program configuration Start nodes tell XMU the start point for a specific program configuration and provide the first message to be played when a call is received If the start node is not defined XMU will not know what to play when a call is received on that line For example in our tutorial we identified the start point of the program configuration as DTMF 1 and assigned four lines in the Hybrid Analog line card to run this program con
174. lood Watch 260 Chapter 11 Mini Weather Radio Action Description 24 CFW Coastal Flood Warning 62 CHW Chemical Hazard Warning 63 CWW Contaminated Water Warning 64 DBA Dam Watch 65 DBW Dam Break Warning 66 DEW Contagious Disease Warning 46 DMO System Demo Practice 67 DSW Dust Storm Warning 01 EAN Emergency Action Notification 02 EAT Emergency Action Termination 68 EQW Earthquake Warning 69 EVA Earthquake Watch 31 EVI Immediate Evacuation 70 FCW Flood Contamination Warning 12 FFA Flash Flood Watch 49 FFS Flash Flood Statement 13 FFW Flash Flood Warning XMU QuickStart Guide rev 10 261 Remote Telephone Access Operation Action Description 14 FLA Flood Watch 50 FLS Flood Statement 15 FLW Flood Warning 72 FZW Freeze Warning 51 HLS Hurricane Statement 40 HMW Hazardous Material Warning 19 HUA Hurricane Tropical Storm Watch 20 HUW Hurricane Warning 53 HWA High Wind Watch 18 HWW High Wind Dust Storm Warning 73 IBW Iceberg Warning 74 IFW Industrial Fire Warning 36 LAE Local Area Emergency 41 LEW Law Enforcement Warning 75 LSW Land Slide Warning 76 NAT National Audible Test 03 NIC National Information Center 43 NMN Network Message Notification 05 NPT National Periodic Test 262 Chapter 11 Mini Weather Radio Action Description 77 NST National Silen
175. lso act as a music messaging on hold system with 2 music inputs and 4 different outputs on each card The XMU small chassis provides an effective solution for users requiring only one line card The XMU small chassis provides up to 8 analog channels 24T1 channels XMU QuickStart Guide rev 10 About the XMU Announcement and Call Processing System Typical Uses for XMUt The XMU can be used for a broad range of purposes XMU t is used as a In this manner Passive Announcer An XMU can be used as a Passive Announcement system Typical uses include ACD UCD customized announcements Day of week announcement Time of day announcements Date specific announcements Interactive Auto An XMU can be used as an Interactive Auto Attendant Attendant system Typical uses include Audio Text Information lines that provide automated messages to callers An extremely flexible system the XMU can be configured to play different messages depending on Time of day Day of week Date and selections made by a caller Interactive Auto Attendants such as Press 1 for Sales Press 2 for Technical Support Please enter the extension of the person you wish to speak to 5 6 Chapter 1 Introducing XMUCOM XMU t is used as a In this manner DTMF Call Processing System DTMF y Dual Tone Multi Frequency DNIS An XMU can be used as a DTMF Call Processing syste
176. m Typical uses include Call Centre routing with either front ending or back ending ACD queues In front ending ACD queues XMU presents a menu and transfers the call to the appropriate queue In back ending ACD queues the client s telephone system answers the call and places the user in the queue XMU plays the appropriate holding messages and transfers the caller to the appropriate person when the line becomes available Dialed number Music On Hold Player identification service An XMU equipped with a Music On Hold MOH line card can be set up to combine music and messages to create an On Hold environment for your callers The music source such as radio or CD can be Stored in and played from a solid state medium on the Control card s flash memory Played directly to the MOH from an external audio feed Each MOH system provides up to six hours of recording time Messages can be recorded from four sources Telephone handset Tape unit Remote access using a touch tone telephone WAV files that are downloaded using a PC XMU QuickStart Guide rev 10 About the XMU Announcement and Call Processing System About XMU Line Cards Depending on the chassis size the XMU can support several different line cards As well each line card may have several variants depending on the number of ports required and the country of use The XMU supports the following types of line car
177. me zone is set to indicate the offset from GMT For example Mountain Standard Time MST is GMT 07 00 Remote Telephone Access Operation To trigger a S A M E broadcast from the remote telephone access port 1 Identify the message number you want to create 2 Remotely access the XMU Note See Working with Remote Telephone Access Messages in Chapter 7 of the XMU Installation and Maintenance Guide for more information XMU QuickStart Guide rev 10 259 Remote Telephone Access Operation 3 When the XMU responds Enter Command press 67 4 Press the message number nnn you want to record followed by 5 When the XMU responds with Enter Number enter in the S A M E string followed by see S A M E format below 6 The XMU will respond with Done S A M E Format The format of the S A MLE string is ee pssccc pssccc tttt w mmm used for all transmitters There is an alternative format that allows an individual transmitter to be selected ee pssccc pssccc tttt w mmm c l where c is the card number and is the line number The event code ee is a two digit number from the following table Action Description 58 ADR Administrative Message 26 AVA Avalanche Watch 27 AVW Avalanche Warning 59 BHW Biological Hazard Warning 60 BWW Boil Water Warning 17 BZW Blizzard Warning 61 CAE Child Abduction Agency 34 CDW Civil Danger Warning 35 CEM Civil Emergency 23 CFA Coastal F
178. message 7 Press Exit to stop playing or allow the message to play Stop EXIT itself out 8 Press Exit until the menu returns to the main display To play messages via Remote Access 1 Identify the message number you want to play 2 Remotely access the XMU See Working with Remote Telephone Access Messages in Chapter 7 of the XMU Installation and Maintenance Guide for more information 3 Press 8 when the XMU responds Enter Command Press the message number nnn you want to play followed by XMU plays the message 5 Press to stop playing the message 118 Chapter 6 Recording Playing and Transferring Messages To play messages and music on your PC A broad range of tools are available for recording and playing messages and music on your PC For the purposes of this manual we are using Microsoft Sound Recorder for the following procedure 1 Using Windows Explorer locate the folder which contains the WAV file that you want to play Double click on the WAV file to launch Microsoft Sound Recorder m DRAMA2 WAY Sound Recorder PEG File Edit Effects Help Position Length 2 99 sec 2 99 sec Click the Play button to play a Be ji e the currently selected WAV file Click the Play button to play the selected file TIP To cancel the delete command and return to the previous menu press Exit when XMU asks Are you sure TIP To cancel the Delete
179. n View Edt D Q 5 6 Create Node buttons View the Partition Menuto define partition details and edit partition definitions Select node type to view View Edit Node Menu for access to Edit Delete and Rename functions Check for unreferenced nodes Search nodes by label and type 7 View Call Flow diagram of current configuration 8 View Message Directory Editor to edit the location of stored messages 9 Node List showing list of nodes in current configuration 10 Node Details describing all details for a selected node Choose File gt Save As and save this configuration with a unique identifying name such as YourName_AudioTextTutorial Perform a File gt Save after completing each of the procedures in the tutorial Begin creating your program configuration See To set partition and system parameters for the program configuration on page 183 for the next step in this process XMU QuickStart Guide rev 10 183 Entering Audio Text Call Flow into XMUCOM To set partition and system parameters for the program configuration 1 Click the Partition button from the Config Builder to display the Partition Menu 2 Click Edit Partition Settings to display the Partition Settings window By default XMU assumes that you are using a single partition in which to run your program configuration The default is correct for the purposes of this tutorial 3 Enter the values specified
180. n 162 call processing 162 configuration charts 174 dial and continue 163 DNIS 162 holiday automatic call distribution 163 lines and start nodes 106 List ACD 164 mapping to start nodes 106 MOH 164 planning 159 prerequisites 170 retrieving 222 saving 24 setting start node 106 starting node 104 troubleshooting 209 types of 161 programming XMU 131 pulse return operating mode 100 pulse start operating mode 100 R receiving configurations from XMU 222 messages from XMU 123 224 system information 82 84 recording messages 114 remote access 114 recording messages front panel 114 messages 114 115 PC 115 studio 115 remote access 119 access codes 34 delete message 119 playing messages 117 recording messages 114 remote telephone access changing messages 130 see also remote access removing old versions of XMUCOM 16 retrieving messages from XMU 224 system information 82 84 ring start line check 219 operating mode 100 219 S scheduled tasks automatic uses for 44 checking status 216 Completed Scheduled Tasks command 25 failure tracking 83 retrieving XMU system information 82 reviewing status 83 sending messages to XMU 122 sending programs to XMU 105 SchedulerPlus failure tracking 83 job status 215 216 retrieving XMU system information 82 reviewing status 83 sending messages to XMU 122 sending programs to XMU 105 troubleshooting 215 sending messages to XMU 120 program configurations to XM
181. n in a DTMF Node as its own Xfer Node provides a count of how many times each DTMF selection was made STYLE Identifies the total number of times a particular style was used to transfer a call DTMF Identifies the total number of calls that accessed DTMF Node X for the duration of this report For example DTMF Node 1 processed 11 callers Configuring each transfer to extension in a DTMF Node as its own Xfer Node provides a count of how many times each DTMF selection was made 234 Chapter 10 About Statistics FieldName Field Description Comments VOX Identifies the total number of calls that accessed VOX Node X for the duration of this report LIST Identifies the total number of calls that accessed List Node X for the duration of this report AUTO Identifies the total number of calls that accessed Auto Node X for the duration of this report MOH Identifies the total number of This is a count of how many calls that accessed MOH Node X times the MOH Node for the duration of this report instructions cycled through It is not the number of callers who listened to the music or messages on hold TABLE Identifies the total number of calls that accessed Table Node X for the duration of this report NIS Identifies the total number of calls that accessed NIS Node X for the duration of this report DBN Identifies the total number of calls that accessed DBN Node X for the durat
182. nality Line Cards XMU supports a variety of line cards that provide a broad range of program functionality See About XMU Line Cards on page 91 for details Lines Lines are the telephone lines extensions that can connect to the XMU ports The terms lines and ports are used interchangeably in the XMUCOM documentation Link Indicator The link indicator is associated with the network Ethernet port on the Control Card This indicator is on when the port is connected to an active Ethernet network Loop Current For PSTN lines and certain PBX equipment types the current that flows in the audio pair when the terminal equipment XMU line card port is off hook is detected and used for control purposes Low Impedance The Low Impedance card is a variant of the hybrid analog line card specially equipped to drive audio and signaling to 24 RAN Recorded ANnouncement ports in parallel on Nortel Meridian PBX equipment XMU QuickStart Guide rev 10 281 Memory Module Memory Modules reside on the Control Card and provide working and non volatile memory storage for messages and configurations within the XMU Memory Modules are replaceable and upgradeable Mini Weather Radio MWR The MWR line card is used for Environment Canada weather broadcasting applications Modem A device for transferring digital data over analog telephone lines Modem is the contraction of the words MODulator DEModulator
183. ndition one to 20 seconds Busy On msec Specifies the duration of the busy on tone 50 to 1500 milliseconds 148 Chapter 7 About XMU Nodes and Program Configurations Field Name Description Busy Off msec Specifies the duration of the busy off tone 50 to 1500 milliseconds Ring On msec Specifies the duration of the ring on tone 50 to 10000 milliseconds Ring Off msec Specifies the duration of the ring off tone 50 to 10000 milliseconds Note When Enhanced Supervision is selected the Busy On Busy Off changes to Busyl On Busy2 On The setting in milliseconds represents half of the busy signal For example a setting of 500 milliseconds looks for a busy signal that is 500 milliseconds of tone and 500 milliseconds of silence A fast busy signal is set for half the time of a regular busy tone or 250 milliseconds Message node Each message has several configurable fields that affect its functionality To view message fields double click on the desired message number in the Config Builder Messages can be assigned the following characteristics Maximum Message Length this limits the length of the message so that one message cannot be recorded and utilize all of the recording time in the XMU This feature is useful when different people may be recording messages On Off State messages can be turned off and on remotely from any touch tone telephone The default is On DTMF the message can be int
184. ndow 4 Click Default to reset all the lines in the current card to their original default values 102 Chapter 5 Configuring XMU Line Cards 5 Click OK to return to the Card Configuration window To view current line card configurations i Start XMUCOM choose File gt Open and select the configuration file for the XMU unit with which you want to work 2 Choose Configuration gt Card Configuration to display the Card Configuration window This window lets you view the card configuration details for all identified line cards in your XMU unit See To specify line cards to the XMUCOM application on page 95 to add new line cards to your card configuration 3 Click the icon to view details about the selected line card F j Card Configuration 1 Passive Hybrid 01 c No Card 4 Nocard 5 Nocard 6 Nocard 6 Nocard Click on the icon to view the details about each line card installed in your XMU unit All this information must be entered by yourself as part of the card configuration XMU QuickStart Guide rev 10 103 Configuring XMU Line Cards To edit or change line card configurations 1 Start XMUCOM 4 choose File gt Open and select the configuration file for the XMU unit with which you want to work Choose Configuration gt Card Configuration to display the Card Configuration window Double click the line card that you want to modify to open the Line C
185. ne Card Editor 101 103 Line Editor 104 MSG Node Editor 214 New Site 41 SchedulerPlus 83 221 Site Book 40 System Commands 82 84 XFER node about 137 XFER Style node about 137 XMP configuration files 28 file type 28 XMS files 20 XMU about 3 4 282 about sites 33 checking start node 218 checking status 218 communication process 49 delivery checklist 35 integrity check 211 large chassis 4 line cards supported 92 nodes 281 not answering 218 XMU QuickStart Guide rev 10 293 partitions 281 physical communication setup 69 physically connecting to 70 73 planning sites 31 receiving configurations 105 receiving messages 123 retrieving configurations 222 retrieving messages 224 sending messages to XMUCOM 120 setting up communication 45 site definitions 31 small chassis 4 types of access 129 uploading configurations to XMUCOM 94 uses for 3 5 XMU settings access codes 27 XMUCOM about 1 3 243 connecting to XMU 69 exiting 24 installing 17 interface information 21 modem connections 71 receiving messages 123 sending configurations 105 sending messages to XMU 120 set up modem connection 71 specifying connection details 77 starting the application 18 testing information transfer to XMU 82 toolbar 22 uses for 129 End User License Agreement Limited Warranty Interalia warrants this equipment to be free of defects in material and workmanship for a period of one year from
186. ng to make a match from the callers key presses The DIR node contains a list of all possible matches i e people in the company and their telephone extension number In order for a dial by name application to work both a DBN and a DIR node must be configured EM DIR Editor x m lt IR 1 vi lofi gt gt I Label J lt Default gt Access Code Starting Prompt msafi z Directory CSV File format LastName FirstName Extension CSN Filename LEE a LastName FirstName Extension Prompt Field Name Description Access Code Optional Enter an access code for remote telephone users to access and modify this node Starting Prompt Set the message number you wish your directory prompts to start from This message will typically contain the person s name and will be played out when the Play Name field in the DBN Node is set to Yes 158 Chapter 7 About XMU Nodes and Program Configurations Field Name Description CSV Filename The DIR node will allow you to import a CSV file e g M S Excel that contains a list of personnel and their extension numbers The format of the CSV file must be Last Name First Name Extension Directory Table This table shows all the people in the directory their extension and the message prompt assigned to that person You can manually enter names into this table or import them as described above XMU QuickStart Guide rev 10 159 About XMU Program C
187. nose and repair network problems or get troubleshooting information Internet Options Windows Firewall A F 2 XMU QuickStart Guide rev 10 65 About Microsoft Dial Up Networking Select Change adapter setting Then select by double clicking the dial up connection that you just made File Edit View Tools Advanced Help Organize v M Dial up Connection Dial up Connection XMU Not connected Disconnected Disconnected XB Bluetooth Device Personal Area E Standard Modem Standard Modem ij Local Area Connection Mi SonicWALL VPN Connection Ti Wireless Network Connection Interalia ca Disabled Intel R 82577LM Gigabit Network SonicWALL Virtual NIC ij Wireless Network Connection 2 Not connected x alll Microsoft Virtual WiFi Miniport A Day Bluetooth Network Connection Interalia ca val inte1 R Centrino R Ultimate N 6 3 Click Properties E Save this user name and password for the following users Me only Anyone who uses this computer Dial 555 555 5555 7 66 Chapter 4 Setting Up PC to XMU Communication 4 Make sure that all settings are as follows Connect using Modem Standard Modem COM4 O Modem LSI HDA Modem COM3 All devices call the same numbers Dial only first available device Phone number Area code Phone number v 555 555 5555 Country region code F Use dialing rules See our online privacy
188. not operate on XMU units using the T1 card unless it is connected to a PBX system XMU QuickStart Guide rev 10 169 Overview Overview Many organizations provide information services during the day or at night rather than having staff to answer frequently asked questions Companies may publish a telephone number to provide information about health care store hours location current mortgage rates instructions and so on XMU is used to answer the call and presents a menu of pre recorded informational messages In this simple Audio Text tutorial you will learn to use the XMUCOM application to build program configurations for your XMU units Upon completion of this tutorial you should Be comfortable with the design and organization of the XMUCOM interface Understand the basic steps and processes you must complete to build easy to maintain operational program configurations Have programmed implemented and tested a simple Audio Text program configuration The concepts ideas and procedures in this tutorial can be used and expanded upon to build more complex systems of your own design About Programming Audio Text Configurations This tutorial describes an organization that needs to set up phone lines providing callers with a variety of information about the company XMUCOM and XMU are used to create a program that serves as an information resource for the caller but which does not transfer callers to other lines
189. nstallation and Maintenance Guide for more information about using the XMU Front Panel Remote Telephone Access Access XMU from a remote location by using a See the XMU touch tone telephone Access codes ensure that only Installation ana authorized personnel can control the XMU unit Maintenance Guide remotely Use Remote Telephone Access to record play and replace messages change access codes obtain line counts and turn messages on and off You cannot use Remote Telephone Access to configure load or otherwise change program configurations or nodes XMU QuickStart Guide rev 10 131 About Programming XMU For Your Use About Programming XMU For Your Use XMU is an extremely versatile call processing and management tool Each XMU unit can be programmed to perform a broad range of activities XMU program configurations are composed of commands nodes messages and music that are executed when a call is received You can develop and build your own program configurations from either the XMUCOM application recommended and most intuitive method or from the Front Panel of the XMU only recommended for very simple configurations The remainder of this chapter provides a brief overview of each of these components and how they fit together See the following for more information About XMU Ports on page 132 About Basic XMU Commands on page 132 About XMU Nodes on page 133 Field Descriptions For Nod
190. nstalled and meets the following requirements before installing XMUCOM Operating System Requirements The following list outlines the suggested minimum operating system requirements for running XMUCOM Intel Pentium 4 processors or equivalent XP Vista Ultimate 32 bit or Windows 7 Professional 32 or 64 bit 100 MB of available hard drive space A CD ROM drive A network or modem interface for communications Monitor resolution setting no lower than 800x600 Installing Microsoft Dial Up Networking for Modem In order for XMUCOM software to function correctly Microsoft Dial Up Networking must be installed on your PC Dial Up Networking enables you to connect one computer to another by using a modem Depending on the type of communication option you have selected you must set up the appropriate Microsoft Networking options Set up individual Microsoft Dial Up Networking for Modem connections Set up Standard Microsoft Networking with TCP IP for LAN WAN connections Please refer to your PC and Windows documentation for detailed procedures about setting up Microsoft Dial Up and Standard Networking The setup process varies depending on the Operating System that you are currently running Note XMUCOM will notoperate correctly unless Microsoft Dial Up Networking is installed before installing XMUCOM on your system 16 Chapter 2 Installing the XMUCOM Application Removing XMUCOM Software XMUCOM only o
191. ntents of the Connection section XMUCOM shows the default connection settings Connection Connect Method any v IP Address 192 168 100 g 2 Dial up Connection mu Direct z Number to Dial 2 Choose the appropriate connection option from the Connect Method drop down list and carry out the appropriate step to connect your XMU unit to the XMUCOM PC Modem Go to step 4 LAN or Ethernet Cable Go fo step 5 78 Chapter 4 Setting Up PC to XMU Communication 3 Set the following options to set up a Modem connection Connection Connect Method Modem X IP Address iaz JI 168 JJ 101 a 2 Dial up Connection MU Modems 7 94442558886 Number to Dial Connect Method Modem Dial Up Connection Select the XMU Modems Number to Dial definition that you created earlier Enter the modem phone number for the XMU unit to which you want to connect Ensure that you enter the complete phone number with appropriate prefixes area codes etc Set the following options to set up an Ethernet connection Connection Connect Method LAN X IP Address l 192 g 168 g 100 J 2 Dial up Connection fiu Direct Number to Dial m Click Apply to save your changes Connect Method IP Address LAN Enter the IP Address for the XMU unit Click OK to save your changes and return to the Site Book window Tes
192. o the DTMF Node Editor window Click the Add button in the Prompts section of the DTMF Node Editor window to add an additional prompt then click the Edit button to begin editing this entry r Prompts Order CommandiNode Using the drop down menu change MSG 1 to MSG 2 as shown in the screenshot above Now click the Edit Off button XMUCOM adds the selected message to the Prompts list MSG1 will be played first followed immediately by MSG2 See To enter DTMF actions on page 189 for the next step in this process XMU QuickStart Guide rev 10 189 Entering Audio Text Call Flow into XMUCOM To enter DTMF actions This procedure defines the actions to be executed when the caller presses a DTMF digit in response to the Prompt message 1 Ensure you have the call flow diagram and call flow process available See Call Flow Sequence Table for Audio Text Tutorial on page 178 and Call Flow Diagram for Audio Text Tutorial on page 179 for details Find the Actions sections of the DTMF Node Editor window m Actions Select Key Press 1 from the Actions list and then click the Edit button Change MSG 1 to MSG 3 using the drop down menu When the caller presses 1 on his telephone XMU plays MSG 3 Select Key Press 2 from the Actions list Change MSG 1 to MSG 4 using the drop down menu When the caller presses 2 on his telephone XMU plays MSG 4 Select Key Press 3 from
193. ocol Set Line to Ring Loop mode 64xy Set Line to Off line mode 65xy Set remote Watchdog timer to nn hours 66 nn Enable SAME 67xx Monitor Transmitter Card Line 68xy Record Message xxx 7xxx Play Message xxx 8xxx Replace Message xxx with message 0 Oxxx Disconnect O Terminate Restart ask for new 000 Remote Telephone Access only password Note See section Remote Telephone Access Operation on page 258 XMU to AVIPADS alarms The following is a list of the DTMF tones that the XMU sends to AVIPADS in response to system alarms In response to this alarm The XMU MWR sends DTMF Negative Re send last command 0 Acknowledge 1 Hard Reset 2 Watchdog Timer has expired 3 XMU QuickStart Guide rev 10 257 Specific Area Message Encoding S A M E Clearing Reset Alarms Use the following instructions to clear the reset alarms that the XMU MWR sends to AVIPADS Reset Alarm type To clear the alarm Hard Reset 1 Dial the remote telephone access 2 Record a message 3 Hang up Watchdog Timer has expired 1 Press 0 then 0 then 2 Hang up and dial again Note When the watchdog timer expires several things happen The XMU will send a SAME message the watchdog SAME message configured into the system After the message is broadcasted the system will play the messages configured in the watchdog LIST To revert
194. old source for your PBX The MOH Card is used to combine on hold promotional and or information messages and music Music and messages may be recorded within the XMU or the music may be provided from an external source In either case the XMU will insert messages into the music at configured intervals The XMU fades the music out before the messages are played When the messages are finished the XMU fades the music in again The music volume and the duration of the music fade time is user configurable When a MOH Card has finished executing the commands configured in the MOH Node it loops back to Starting Node and executes the configured commands again Note The MOH Card may be used to provide the MOH for callers on hold in the XMU The MOH Card has 2 inputs and 4 outputs The audio inputs are used when music is provided by an external source this is typically an existing source such as muzak When the music source is a message recorded within the XMU the audio inputs are not used The MOH Card audio outputs connect to the MOH input s on the PBX The 150 Chapter 7 About XMU Nodes and Program Configurations audio outputs are used in one of two ways To output messaging in combination with an existing music source To output music and messages that reside in the XMU when the music source is a message recorded within XMU The PBX will be configured in the same way as it would be when a stand alone MOH source is installed When the
195. ommand Node 1 MSG 7 Add Insert Remove Edit Up Quick Assign Down Actions Add Insert Remove Quick Assign Edit Exceptions __ CommandjNode Timeout Invalid Abort MSG 4 MSG 9 MSG 10 NOOP NOOP ey Default Number of Digits Terminating Digit Retry Limit Selection Time Out sec Digit Time Out sec sal lw Field Name Description Prompts Specifies the prompts message s that are played to the caller Timeout Specifies the action taken when the caller does not make a selection Enter No Operation NOOP if the caller should return to the prompts message Invalid Specifies the action taken when a selection is made that is not defined in the Action Table Abort Specifies the action taken when the retry limit has been reached Action Table The left side of the Action Table is made up of digits that can be entered by the caller The right side of the table contains the XMU action instructions Number of Digits Specifies the number of digits to be collected from one to seven digits Terminating Digit Specifies the optional terminating digit or Selection Specifies the digit collection timeout period one to sixty Timeout sec seconds The default is 5 seconds 142 Chapter 7 About XMU Nodes and Program Configurations Field Name Description Digit Timeout Specifies the inter digit timeout value in seconds
196. on Long complex configurations units with multiple partitions or units with multiple program configurations may take a long time to retrieve To retrieve a configuration from XMU 1 Choose Communication gt Communicate to display the Communication window 2 Click the Step1 Operations tab and select the Receive Entire Configuration option Fj Communication Sendtox MU Receive from XMU Statistics r Send Configurations Receive Configurations Single Partition Send Entire Configuration Receive Entire Configuration C Receive Statistics C Send Partition in Configuration C Reset Statistics Send Nodefs in Configuration C Receive Reset Statistics Send Messages Receive Messages Send All Messages Receive All Messages C Send Message s in Partition C Receive Message s in Partition r Select Nodes Available Node s Selected Node s View Close ply 3 Select the Step2 Site Schedule tab XMU QuickStart Guide rev 10 223 Working with XMUCOM Tools Select the site from which you want to receive the configuration and click Add gt gt F i Communication EEE Step1 Operations r Select Site Available Site s Selected Site s Select Schedule Option immediate z Close Apply Select the appropriate Scheduling Option and click Apply Immediate XMUCOM requests the immediate retrieval of this
197. on To avoid confusion the various drop down menus and pop up windows only present the options that are available for each node In this point and click environment buttons drop down menus and pop up windows are used to make selections and configure nodes These conventions are similar to those used in many other Windows based programs Double click on any node in your configuration to edit it Command Node ee an application requires multiple Mr emm oa steps A command node may be Label JeDefaut gt configured to play a series of messages to screen for times and penons dates before playing a message or ip presenting a menu to callers Any combination of nodes and commands may be programmed into a command node Edit OFF J Cancel Apply The user may set up the Command node pressing the CMD button in the Config Builder window to create a new entry modify an existing entry double click the current entry delete or rename an entry by right clicking on it XMU QuickStart Guide rev 10 139 About XMU Nodes List Node ee ee oe ot user to program the XMU to fs fos set gt of play all messages to callers or to Label J Default gt Mode Rotate z rotate messages to ensure all a Actions 1 Rotate messages get equal play The Skip CommandjNede Label Ske wiji option allows a caller to jump over a message by pressing a DTMF key on their phone Clicking on the
198. on page 103 Check line status The Status Check feature on the XMU unit checks the lines to ensure that a card is installed and to show the status of each card for example idle ringing etc Perform a line check for Ring Start The Line Check feature checks the lines to mode of operation ensure a telephone line is connected to the channel It is only used for lines that are configured to Ring Start mode 220 Chapter 9 Troubleshooting Configuration Working with XMUCOM Tools XMUCOM provides a number of tools with which you can manage your site view site related information and quickly make changes to program configurations The following procedures detail some of the more commonly used processes Retrieving XMU Statistics on page 220 To retrieve a configuration from XMU on page 222 To retrieve messages from the XMU on page 224 Retrieving XMU Statistics Use this procedure to retrieve system usage statistics from the selected XMU unit This is a short retrieval and should occur very quickly If the procedure works it confirms that XMUCOM is able to retrieve information from the selected XMU unit To retrieve XMU statistics 1 Choose Administration gt Statistics to display the Statistics window ix Statistics olx Statistics View Existing Statistics Select Site SMALL XMU 1 Select Partition Paria OK Cancel Apply Select the
199. on the computer Storage Use You may also store or install a copy of the software product on the computer to allow other computers within your company to use the software product over an internal network However you must acquire and dedicate a license for the software product for each computer on which the software product is used A license for the software product may not be shared or used concurrently on different computers Back up Utility You may create a back up copy of the software product solely for archival purposes Description of Other Rights and Limitations Limitations on Reverse Engineering Decompilation and Disassembly You may not reverse engineer decompile or disassemble the software package except and only to the extent that such activity is expressly permitted by application law notwithstanding this limitation Termination Without prejudice to any other rights Interalia may terminate this agreement if you fail to comply with the terms and conditions of this agreement In such event you must destroy all copies of the software product and all of its component parts Upgrades If the software product is an upgrade from a previous version you may use or transfer the Software Product only in conjunction with that upgraded product Copyright All title and copyrights in and to the software product and accompanying printed materials and any copies of the software product are owned by Interalia Yo
200. onfigurations About XMU Program Configurations XMU program configurations are simple programs that you the user can develop with the XMUCOM application and that run on the XMU unit XMU program configurations are composed of commands nodes messages and music that are executed when a call is received You can develop and build your program configurations from either the XMUCOM application recommended and most intuitive method or from the Front Panel of the XMU only recommended for very simple configurations Planning for an xmut Program Configuration It is important to spend some time planning and designing your XMU program configurations before creating and implementing them in XMUCOM Planning a Program Configuration Determine your configuration requirements Plan your Call Flow Process Draw your Call Flow Diagram Detail and document the contents of your commands and nodes During the planning phase you should 1 Determine your program configuration requirements Your requirements will depend on the type of program configuration you are designing the size of your organization options and variances you need to include and the complexity and depth of your call flow requirements 160 Chapter 7 About XMU Nodes and Program Configurations See XMU Program Configurations Types and Description on page 161 for more information about the types of program configurations you can design and th
201. onfirmed that XMUCOM is able to retrieve information from the selected XMU unit and it will also auto populate the system information with the firmware version for that site to facilitate smooth operation of information transfer 1 Choose Administration gt System gt System Commands to display the System Commands window x System Commands ioj x r System Commands Select Site MAGNETA Retrieve XMU System Information Retrieve Partition Information Retrieve XMU Date and Time C Send Firmware Retrieve XMU Log Send Canned Messages Retrieve amp Reset XMU Log Set XMU Date and Time C Reset XMU Log Close Apply Select the XMU unit and site from the Select Site drop down list box Select Retrieve XMU System Information option Click OK SchedulerPlus submits your retrieval request to the selected XMU site and waits for XMU to return the requested information to XMUCOM RESPONSE DIALOG Completed Get XMU System Information x Note XMU QuickStart Guide rev 10 83 Testing XMU to XMUCOM Communication A Successful Communication would look similar to the following r XMU System Information Site Jackie 132 Firmware Version 5 13 Bootloader Version 1 60 Prompts Yersion 05 00 Total Message Time 120 min 0 sec Available Message Time 114 min 30 sec A Communication Failure would show the following in the SchedulerPlus win
202. onnection 1 Ensure that a modem is installed and operational on the XMUCOM PC 2 Ensure that modem setup is completed for the XMU unit See To connect to the XMU modem with an analog line on page 70 and the XMU Installation and Maintenance Guide for more information 3 Enter XMU site information into XMUCOM See For Windows XP on page 41 and To specify connection details to the XMUCOM on page 77 for more information 4 Test the connection between XMUCOM and XMU Execute the following procedures to test your connection To test modem communication on page 72 To retrieve XMU system information on page 82 Testing Modem Communication Modem communication with XMU can be verified by connecting the modem port on the XMU to a nearby active telephone outlet and conducting a communication test This test may be conducted on any PC or laptop with a modem connection from anywhere Test Modem Connection Ensure XMU is properly cabled Ensure Dial Up Networking is installed Obtain XMU modem telephone number Set up modem and define its properties Activate modem connection 72 Chapter 4 Setting Up PC to XMU Communication To test modem communication Conducting a modem communication test involves the following tasks T 2 Ensure modem connection is dialed up Ensure the modem on the PC or laptop that will be used for the communication test is connected to a telephone outlet Obtain t
203. ons modify or rename nodes MSG 3 Hours msa4 Location For this tutorial we mses Programs renamed MSG 9 to MSG99 MsG7 Timeout mses Invalid msG99 Abort See Working with DTMF Nodes on page 186 for the next step in this process 186 Chapter 8 Tutorials Audio Text and Dial By Name Working with DTMF Nodes The DTMF node is used to recognize DTMF digits entered by the user from a touch tone telephone and defines and controls the subsequent actions that XMU must then take DTME node creation requires the specification of four major categories of information DTMF Prompts describe the actions to be executed when the DTMF node is first called by XMU For example play an introductory message DTMF Actions describes the actions to be executed by the XMU when a DTMF digit is entered by the user DTMF Exceptions describes the actions to be executed by the XMU when invalid digits are entered or if the system times out or aborts DTMF Controls describes the various controls that must be set to correctly operate a DTMF node This includes number of digits terminating digit retry limit selection time out digit time out and DTMF clear Developing a DTMF Node Create the DTMF Node Add DTMF Prompts Add DTMF Actions Specify DTMF Exceptions Specify DTMF Controls Execute the following procedures to define the DTMF start node for the Audio Text program configuration To
204. ons within a single program configuration or within a different program configuration Message nodes are referenced using the PLAY command The PLAY command is typically incorporated into the command structure of other nodes such as MOH CMD and LIST nodes Message nodes cannot call other nodes Starting Nodes Set the first action that XMU must perform when a call is received at a specific port This is a one step entry Each XMU port must be assigned a Starting Node The Starting Node indicates the beginning point of an XMUCOM program configuration The same starting node can be applied to multiple ports This is a useful feature when the same program configuration is run on multiple ports VOX Nodes Provide a menu node that responds to voice prompts instead of DTMF prompts It allows rotary callers to use speech to select their option from the menu The XMU listens for audio on the line after each prompt but does not interpret the actual word the caller speaks VOX nodes can call CMD DATE LIST PAUSE TIME VOX TABLE and XFER nodes as well as the PLAY command XMU QuickStart Guide rev 10 137 About XMU Nodes This type of node Is used to XFER Nodes Group settings and commands that allow the XMU to Transfer Node perform call transfers XFER nodes carry out a call transfer based on user generated DTMF signals in a DTMF or Auto node or with a voice signal in a VOX node XFER nodes can call
205. ost basic elements required to direct the actions and results of an XMU program configuration All commands in XMU are numbered sequentially in the order that they were created For example you could have Play1 Play2 Play3 Basic commands include This basic command Is used to PLAY Play the message number specified by the program configuration PAUSE Introduce a pause for a specified number of seconds This command is typically used to provide the caller with time to make a decision BEEP Generate a short beep tone NOOP Move the user to the next step without pauses beeps No Operation or other messages Node XMU building blocks consisting of a group of commands or XMU settings that are used to build XMU program configurations XMU QuickStart Guide rev 10 133 About XMU Nodes About xMU Nodes XMU Nodes comprise the second category of XMU commands and are a fundamental component of all XMU program configurations A node consists of a group of commands or XMU settings Nodes are building blocks that are linked together to create a program configuration or program to control the actions that XMU performs The actions performed by each node are based on specific commands and parameters that are coded within that node Nodes are used as steps within a call flow to add menu choices play additional messages add time date screening provide user interaction and responses transfer ca
206. perates with XMU units It cannot be used to operate older XMUs So if you have XMUs you should keep the older XMUCOM program installed Otherwise you can uninstall XMUCOM Removing Older Versions Of XMUCOM Software Before you install a new version of XMUCOM use the following procedure to uninstall the old version This procedure only removes the application It does not remove files created configuration files message files music files when the older version was used However you may still wish to back up your site information as described in To Back Up XMUCOM Site Information on page 19 before uninstalling the old version 1 Choose Start gt Programs gt XMUCOM gt Uninstall XMUCOM from the Windows Start menu 2 Click YES when the Windows Installer confirmation window is displayed Windows Installer Are you sure you want to uninstall this product 3 Follow the on screen instructions to complete the uninstall XMU QuickStart Guide rev 10 17 Installing XMUCOM Software Installing XMUCOM Software Installing the XMUCOM software is a simple process The Install Shield Wizard guides you through the complete installation process Note Ifyou are upgrading from a previous version of XMUCOM you must first remove the older version before installing the new version See Removing Older Versions Of XMUCOM Software on page 16 To Install XMUCOM Software Insert the XMUCOM CD in the computer s CD RO
207. ptions shown here and click OK Set the starting node to DIMF1 for the Audio Text program configuration When you click OK XMUCOM applies the selected values to all four selected lines m Editing Line s Partition Ftes H Starting Node pm z fi z Volume righ z Set the mode signaling protocol Mode that is appropriate to your XMU unit and the PBX to which it is connected NIS Option EWT Option See About PBX types on page 99 to determine the correct mode for your XMU unit Label Repeat steps 3 and 4 for lines 5 to 8 but select Empty as the starting node for these lines 194 Chapter 8 Tutorials Operating Mode The operating mode indicates the type of communication protocol the XMU must use with the PBX system Ensure you select the correct operating mode for your PBX system Audio Text and Dial By Name 6 Verify that the values in the Card Editor are correct and click OK to return to the Card Configuration window F Card Editor I DTMF 1 is the start of the Audio Text program fpybrc ot z configuration that we created in our tutorial 1 This indicates that these EEE ee TMF 1 when they Fitness DTMF 1 High R 1 Disabled Disabled DTMF 1 when they Fitness DTMF 1 High R 1 Disabled Disabled receive anin coming Fitness DTMF 1 High R 1 Disabled Disabled DIMF 1 High R 1 Disabled _ Disabled call EMPTY High R l
208. r Audio Text programs you can cards are installed and connected use the following combination of line cards and connections M Hybrid Analog line card connected to an analog phone line M11 line card connected to a PBX system See the XMU Installation and Maintenance Guide and the XMU Installation Handbook for more information C Tools For recording messages Ensure you have appropriate tools for recording the messages you need for the Audio Text program You can choose to use either Mi Telephone with remote access to the XMU unit VM pc computer with a microphone and Windows Sound Recorder or other recording application 172 Chapter 8 Tutorials Audio Text and Dial By Name Before You Start It is important to spend some time planning organizing and collecting required information before developing a program configuration The following checklist identifies the major steps you should execute before beginning to use XMUCOM to create the program configuration For your program For this tutorial Goal Determine your company s needs To set up a program that provides and requirements for this Audio Text callers with information about program configuration your company Program requirements Decide onthe In this tutorial we will create number of options type of user action messages for the following and types of messages you want to information categories
209. rded message it will disconnect the user Selection Limit 1 The number of selections a caller can input before XMU responds Time Limit 2 00 The maximum duration of a call in minutes and seconds XMU QuickStart Guide rev 10 175 Before You Start For this XMU Unit 1 XMU unit for tutorial Description Command NOOP When a selection limit or timeout occurs the Command field is referenced NOOP Drops the call PLAY Plays a message Partitioning Disabled If partitioning is disabled then XMUCOM treats the entire line card as a single partition See To set partition and system parameters for the program configuration for details on how to enter these values into XMUCOM 7x 176 Chapter 8 Tutorials Audio Text and Dial By Name Using XMU Nodes Although not all program configurations use every type of node you should have an understanding of the use and application of each type of XMU node See About XMU Nodes on page 133 for more information about the various types of nodes and commands For the Audio Text application you will only use the following node types DTMF See DTMF Nodes on page 135 MSG See MSG Nodes on page 136 During the development of your Audio Text program configuration you should create and maintain a table to track the nodes that you use their purpose when they are called and any other node specific information The following describes the
210. red and pulled weekly or monthly to view cumulative call activity The report header information identifies the time and date the reports were last cleared This header information appears on the first page of the first report in each category Mini Weather Radio Read this chapter to gain an understanding of the special applications listed below In This Chapter Overview on page 244 Equipment Necessary on page 244 Enabling MWR in XMUCOM on page 245 XMU MWR Functionality on page 246 Configuring the XMU MWR Line Card on page 247 MWR Remote Access Telephone amp AVIPADS on page 254 Specific Area Message Encoding S A M E on page 257 Recording Sending the messages to the XMU on page 250 XMU FTP Function Reference on page 265 gt interalia 244 Chapter 11 Mini Weather Radio Overview Mini weather radio MWR systems are used to play messages to a transmitter and or telephone line 24 hours a day 7 days a week They are typically used to broadcast weather conditions highway information or emergency situations A mini weather radio system allows the public to tune to a specific radio channel or call a telephone number for the latest weather report or highway closures 24 hours a day 7 days a week A mini weather radio system can interrupt its broadcast to announce an emergency situation such as a major road closure or dangerous driving condition The Alpine pass is closed due to
211. repare a call flow sequence for your program configuration Use this sequence to enter information into the XMUCOM application 1 Answer Call 2 Go to DTMF Node 1 3 Play Prompts message combination Play MSG 1 Pause 2 sec Play MSG 2 4 Wait for a single DTMF entry based on the Num Digits field from the caller When you get a number that matches the entries in the DTMF Node Action table execute the appropriate action 5 If the caller presses MI ithen play MSG 3 M 2then play MSG 4 MI 3then play MSG 5 6 If an invalid entry is made play MSG 8 and return to the DTMF prompts menu 7 If the caller exceeds the Sel Time out period time to wait for a selection play MSG 7 and return the user to the DTMF prompts menu 8 If the entries continue to be invalid play MSG 99 and disconnect XMU QuickStart Guide rev 10 179 Audio Text Call Flow Diagrams and Tables Call Flow Diagram for Audio Text Tutorial Ensure your call flow diagram identifies or diagrams the following Path that the caller can take through the program Identify and diagram all possible branches List all the nodes used by the program configuration These should be numbered logically See Using XMU Nodes on page 176 to learn how to document and detail these nodes List the messages that should be played by each node See Using XMU Nodes on page 176 to learn how to document these messages Detail the conditions assoc
212. revious step you can now see that XMUCOM has automatically created MSG1 XFER1 XFER2 and DIR1 Our next step is to edit the XFER Nodes XFER 1 will be used to transfer calls when a name match has been made and XFER 2 will be used to transfer to an attendant in this case at extn 100 should the XMU fail to make a match from the digits the caller enters or if the caller chooses to zero out of the dial by name application Ea PEM XFER Node Editor x 4 pirer2 7 2of2 gt Label Transfer to attendant Dial Ej XFER Node Editor T firer 7 1of2 gt Valid match transfers Dial fauto Style sve gt Exceptions Label 100 Busy 1 MSG 1 lt Default gt Busy 2 MSG 1 lt Default gt Busy 2 MSG 1 lt Default gt No Answer MSG1 lt Default gt No Answer MSG 1 lt Default gt Answer MSG 1 lt Default gt Answer MSG 1 lt Default gt Default Edt _Defaut Double click on XFER 1 and edit the fields as shown above in the screen shot click OK click Yes To All to automatically create any unreferenced nodes then double click on XFER 2 and edit the fields as shown above Edit The Style Node XMUCOM has automatically created a Style node for you This node tells the XMU how to transfer calls on your PBX telephone system Not many edits required here simply change the label to something more suitable such as Transfer method The XMU QuickStart Guide rev 10 201
213. riate starting node Starting Node ise 4 E from this drop down list box Volume High Select the appropriate node number Mode R yi i z Label Le o e e Verify that the other values in this window are correct and click OK Repeat steps 2 and 3 until you have set the starting nodes for all the program configurations in your XMU unit Choose Configuration gt Card Configuration to view your final settings in the Card Configuration window x Card Configuration Card Configuration Passive Hybrid 01 No Card No Card No Card No Card No Card The Card Configuration window displays information about the starting node for each line in each line card for your XMU unit Download the program and system configuration to your XMU unit and test the functionality See To upload the default XMU configuration on page 94 for details U Line Cards Recording Playing and Transferring Messages Review this chapter to understand how to prepare use and manage music and messages that are used by XMU configurations In This Chapter About XMU Music and Messages on page 111 About WAV Message and Music Files on page 112 About Recording and Playing Messages on page 113 Sending Messages to the XMU on page 120 Receiving Messages from XMU on page 123 o interalia ying and Transferring Messages XMU QuickStart Guide rev 10 111 Abou
214. rid analog 7 hybrid analog line cards 5 92 171 280 identifying line cards in XMU 94 low impedance line cards 92 281 MOH 6 93 281 MWR 92 281 passive 5 ports 132 setting start nodes 106 setting to default configuration values XMU QuickStart Guide rev 10 287 101 specifying to XMUCOM 95 98 T1 line cards 93 282 types of 7 92 uses for 5 92 validating existence 94 XMU compatible 92 line check troubleshooting 219 line status checking status 219 lines about 281 mapping start nodes 106 List ACD about program configuration 164 LIST node about 135 low impedance line cards about 92 281 M memory about 281 menu commands about 24 About Interalia s XMUCOM 27 28 Card Configuration 26 101 102 103 107 Communicate 25 105 Completed Scheduled Tasks 25 Configuration Builder 26 Exit 24 Export Site Book 25 Import Site Book 25 New 18 24 Open 19 24 95 101 102 103 Save 24 Save As 24 Site Book 25 Statistics 27 System 27 System Commands 82 View Configuration 26 288 Index XMU Settings 174 menus About Menu 28 Administration Menu 27 Communication Menu 25 120 123 Configuration Menu 26 File menu 24 message files about 29 112 accessing from front panel 130 default directories 44 deleting 119 naming 112 playing 117 118 recording 114 retrieving from XMU 224 sending to XMU 120 messages about 36 37 checking against configurations 211 default directories 44 delete with remote access 119 del
215. rieved messages are placed in the default directory specified in To set file handling defaults They will be assigned names according to the naming conventions specified in Naming Message Files ying and Transferring Messages About XMUt Nodes and Program Configurations Read this chapter to understand the basic concepts and ideas behind developing program configurations for the XMU system In This Chapter Accessing XMU on page 129 About Programming XMU For Your Use on page 131 About XMU Ports on page 132 About Basic XMU Commands on page 132 About XMU Nodes on page 133 Types of nodes on page 133 Field Descriptions For Nodes on page 138 6 About XMU Program Configurations on page 159 Planning for an XMU Program Configuration on page 159 XMU Program Configurations Types and Description on page 161 Sample XMU Call Flow Diagram on page 165 interalia odes and Program Configurations XMU QuickStart Guide rev 10 129 Accessing XMU Accessing xmut XMU is an extremely versatile system that allows users to access define set up or run program configurations from a number of access points Users can choose to access XMU from the XMUCOM application software See To Start XMUCOM on page 18 Front Panel of the XMU unit See the XMU Installation and Maintenance Guide Remote Telephone Access See the XMU Installation and Maintenance Guide Not all feature
216. rmation XMU QuickStart Guide rev 10 51 Preparing for Networking To let the XMU communicate with XMUCOM Direct Ethernet Connection With a non LAN Ethernet connection by connecting the network port of a PC directly to the network port on the XMU using an Ethernet cable Use this method if your PC is equipped with a network card but does not have an available LAN to connect with Use an Ethernet cable between the PC s Ethernet port and the XMU unit and create a separate network connection between the two components Direct Ethernet connections require A network card to be installed within the XMUCOM PC An Ethernet crossover cable A static IP address for the XMU unit You must verify that Microsoft Networking is set up and operating on the PC for this network card The selected network card is then used exclusively for the XMU connection and is not available to connect to other networks Preparing for Networking Complete the following procedures to prepare for the type of connections you want to use To prepare for standard networking L 1 Ensure that the physical connections between XMU and XMUCOM have been set up and are operating correctly See the following for more information Setting up LAN or Ethernet Based PC to XMU Communication on page 73 L 2 Obtain the IP address for the XMU unit EJ 3 Ensure that networking has been set up on your PC 52 Chapter 4 Setting Up PC
217. rol and duration control The XMU unit must be equipped with an MOH card that connects to the MOH inputs on the PBX Using the MOH Card music and messages can be combined to create a seamless on hold environment Allows an incoming caller to be directed to an extension by entering the first last name of the person they would like to contact XMU QuickStart Guide rev 10 165 About XMU Program Configurations Sample XMU Call Flow Diagram You should develop call flow diagrams that document and show the transfer of control from one node to the next for every program configuration that you plan to create and implement Call Flow diagrams provide a visual means for documenting and showing how callers are moved through the XMU system They are effective for showing all the possible paths that a caller can take through your system The following diagram illustrates a typical call flow diagram You should create similar detailed call flows for each of your program configurations Sample Call Flow Diagram Central Office Switch DTMF 1 Include Node Type and Prompt MSG 1 Pause 2 MSG 2 a number as well as a Thank you for your call If you would like to make a collect call to the USA PEE or charge any international call to a credit card detailed description of the or charge a US call to a US calling card message to be played in all press 1 now amp we will connect you references to Nod
218. rt e a a A pr Ser etree er err 45 OW SF VIS WY eenaa nE Rr E NES TER RR R NRN N 47 Process Flow for XMU Communication Setup sssssssssssssssssssesesesseeeeessereesereeeerereseesese 49 About Connecting the XMU Units with XMUCOM PC ssssssssssssesessseeesssereesesessesesesssssss 50 Preparing for Networking sessrorsnodinon tonniin n AR To prepare for standard networking To prepare for dial up networking About Microsoft Dial Up Networking Process flow for Setting Up Dial Up Networking sssssssssssssssssssssesseereseseseesereeeeseressesese 53 To set up Dial Up Networking for Modem Connections for Windows XP 54 To set up Dial Up Networking for Modem Connections for Windows 7 61 To Set Properties for all dial up CONNECTIONS eesseessesssecstecseecseecseccsecssecsteenseeeee 64 Setting the Physical Communications for XMU esssssssecssecssecseecseesseecsecssccsseestecseecseeeses 69 XMU QuickStart Guide rev 10 iii Setting up Modem Based PC to XMU Connections eessessssecssecssecseecseecseenneenseess 70 To connect to the XMU modem with an analog line 0 eessseecseeecseeeeneeennes 70 To set up XMUCOM to use a modem CONNECTION sssssssssssessssssssssseresssssseseeeees 71 Testing Modem Communication ssssssessssesscssecesocseseseesseseuseeeecceoescoeoccceecercoceoreoeeoceeeree MAN 71 TO7LESt MODEM COMMUNICATION isisisi 72 Setting up LAN or Ethernet Based PC to XMU Communication ssss
219. s The modem phone number is changed during run time by the XMUCOM software to match the site that is being communicated with The XMUCOM program group provides a shortcut to Windows Network Connections 1 Goto START gt All Programs gt Interalia gt XMUCOM gt Dial Up Networking 2 Select Create a new connection from the left side options Network Connections i File Edit View Favorites Tools Advanced Help lt E gt E JO search gt Folders E Address Network Connections Ne Join rasna E Create a new connection Dial R ial up Ghange wing n Connection LAN or High Speed Internet See Also a aAA Troubleshooter Local Area Hamachi VirtualBox Connection Host O Other Places Control Panel My Network Places G My Documents iQ My Computer XMU QuickStart Guide rev 10 55 About Microsoft Dial Up Networking 33 Press Next New Connection Wizard Welcome to the New Connection A Wizard This wizard helps you Connect to the Internet Connect to a private network such as your workplace network To continue click Next Cancel 4 Select Connect to the network at my workplace and press Next New Connection Wizard Network Connection Type What do you want to do Connect to the Internet Connect to the Internet so you can browse the Web and read email Or work at my Connect to a business network using dial up or YPN so you can work from
220. s enter the full for a call amount of available message time See 70 o NOOP XMU will disconnect the caller retrieve XMU system information on MSG XMU plays the specified page 82 to obtain the total available message number message time for your system 184 Chapter 8 Tutorials Audio Text and Dial By Name 4 See Working with Message Nodes on page 184 for the next step in this process Working with Message Nodes For increased efficiency it is best to define all your message nodes at the beginning of program development Use the list of messages that you generated earlier and enter all the MSG node information for each message If required you can always add additional messages later in your program development If this occurs be sure to update your Message Table and Call Flow Diagram and Processes to reflect the new additions To create message nodes for each message 1 Obtain the list of messages you want to create See MSG Nodes for the Audio Text Tutorial on page 177 for details 2 Click the MSG button in the Config Builder window to add a new message node to your program configuration XMUCOM assigns the next available MSG node number MSG1 and displays the default definition for the message node 3 Double click on either the MSG node number or on its Details section to open the MSG Node Editor window 4 Enter the appropriate values for this message into the MSG Node Editor and c
221. s are available from each of these three methods Read the following summary for a better understanding of the pros and cons of each of these access methods This access method Lets you XMUCOM Application Configure download and backup XMU program configurations by using your PC and the XMUCOM See To Start XMUCOM application Its pull down menus graphic interfaces on page 18 intuitive navigation and design make it easy for you to control and manage your XMU system Use this software to perform most of your XMU related activities including system setup system maintenance program configuration design node setup and design and implementation of program configurations into the XMU unit All XMU program configuration design and implementation should be performed with this software See Interalia s web site at www interalia com for additional information about the features functionality and use of the XMUCOM application 130 Chapter 7 About XMU Nodes and Program Configurations This access method Lets you Front Panel of XMU Access XMU functionality through a menu driven See the XMU interface controlled by four navigation keys on the Installation and front panel Current progress through the system is Maintenance Gaile displayed on an LCD panel Use the front panel for reviewing system startup running basic diagnostic tests and for quick changes to message nodes See Chapter 7 of the XMU I
222. s between your personal computer and the XMU unit Also learn how to set up the individual XMU sites that your organization requires Chapter 4 Setting Up PC to XMU Communication How to set up the communication systems between your personal computer and the XMU unit Chapter 5 Configuring XMU Line Cards How to configure and prepare the line cards in your XMU unit Chapter 6 Recording Playing and Transferring Messages The techniques and methodology for preparing generating and working with messages and music for your XMU unit In the QuickStart Guide 1 Introducing XMUCOM 2 Installing the XMUCOM Application 3 Planning and Defining your XMU Sites 4 Setting up PC to XMU Communication 5 Configuring XMU Line Cards 6 Recording Playing and Transferring Messages 7 About XMU Nodes and Program Configurations 8 Tutorials 9 Troubleshooting Configuration 10 Glossary 11 Special Applications Read this chapter XMU QuickStart Guide rev 10 In This Book To understand Chapter 7 About XMU Nodes and Program Configurations The basic concepts and ideas behind using nodes and developing program configurations for the XMU system Chapter 8 Tutorials Audio Text and Dial By Name How to develop test and operate your own XMU program configuration The tutorials in this chapter provide all the fundamentals you require to get starte
223. s pegs when an callers made invalid selections and entry is not valid based followed the action in the Invalid on the entries in the field in this example 23 Action Table of the node Abort Count Indicates the number of times callers exceeded the Retry limits and followed the Abort field in this example 9 240 Chapter 10 About Statistics Field Name Field Description Comments Timeout Count Identifies the number of times callers reached the Selection Timeout limit and followed the action in the Timeout field in this example 23 XXXX XXXX Action x XXXX XXXX Action x XXXX XXXX Action x This field s specifies the menu configuration for this node The xxxx xxxx represents a range of extension numbers There may be several valid ranges The action field represents the action the XMU takes if a caller selects this menu choice In this example the choices are directed to a Xfer Node to transfer the caller to the extension they entered The x refers to the peg count of how many times this option was selected In this example the callers entered extension numbers in the 100 107 range 2169 times Callers entered extension numbers in the 110 115 range 2268 times etc The entries here may be extension ranges of varying lengths and or specific entries with pre defined targets An example of a range might be 100 312 an example of a specific entry might be 1 1 or 2 2 or 456 456 etc
224. se 4 Choose File gt Exit to exit XMUCOM Now if your installation of XMUCOM get corrupted you can reinstall the software and import this backup by choosing Communication gt Import Site Book This also allows you to share configuration information with other users who are also using XMUCOM Any version of XMUCOM can read a site book exported from any other version of XMUCOM Menu Bar p Eile Communication Configuration Administration Window About Tool Bar Ole pl elo a Site Listwindow Edit Site windo XMU QuickStart Guide rev 10 21 Understanding the XMUCOM Application Interface Understanding the XMUCOM Application Interface The XMUCOM interface consists of a main screen pull down menus tab based series of screens and button based options that provide access to a variety of functions The following illustration shows some of the key components of the XMUCOM interface and uses the Site Book and Edit Site windows as examples F4 XMUCOM Version 6 00 untitled xmp Ej Site Book Site List Brian COMPANY LAN a F e r File Handling Message Files Fompany LAN Default Path E PROGRAM FILES RMUCOM MSGS __ Configuration Files XMUCOM Access Code FT E overwrit Control Card xMU Auto Increment Default Filename fconfig xmp Default Path al ar Eoaea EAPROGRAM FILESIXMUCOMHCONFIG Connect Method Tan z Statistic Files IP Address
225. sic Source Music coming from an external source The music can be provided by an external source via the input ports on the MOH card that resides in the XMU muzak etc Card and input output configurations available are Card X input 1 or 2 Card X output 1 through 4 For an example MOH configuration see the SBX MOH Tutorial included on your CD The XMU MOH card has more inputs amp outputs than the SBX but the configuration is identical Table node The Table node is used to allow the XMU to perform different actions at different periods or intervals daily time date month day weekly hourly monthly amp calendar It contains a Mode of operation an invalid and a continue instruction followed by a list of Action Table entries Each Action Table entry contains a starting and ending value followed by an instruction When the Table node is encountered in the call flow the contents of the Table are checked and if any of the entries matches the Action is executed If none of the entries matches the XMU executes the Invalid instruction Esi TABLE Node Editor Tase v 19f1 Label lt Default gt Mode Daily x Continue fust h Actions Command Node Add Insert Remove Edit Up Quick Assign Down Cancel Apply 152 Chapter 7 About XMU Nodes and Program Configurations Field Name Description Mode The Mode specifies the period that is being compared in the
226. sion Speed 40 60 20 80 go 120180740 complete 100 kB s 300 Action File name Transfer mode Executing Item 0 File size 0 Throughput 0 kb s Scripts 1 Actions to go 0 Reply 221 Service closing control connection dun 12 2003 11 24 42 You will need to provide the appropriate information to the XMU installer about the selected communication option Ideally the physical XMU communication setup will have been completed by the installer of the XMU unit The installer of the XMU unit should have recorded the selected communication option and any additional information in the XMU Delivery Checklist Refer to this checklist in the XMU Installation and Maintenance Guide for more information Note You can setup XMUCOM and XMU to use all possible communications However at any one time only one communication option can be used XMU QuickStart Guide rev 10 49 Overview Process Flow for XMU Communication Setup You need to complete all the steps in the following process flow for each XMU unit in your organization These basic procedures must be followed for each type of connection Execute this process for EACH XMU unit that you are installing Prepare for Setting Up PC to XMU Communications networking Set up dial up networking for modems Set up Dial Up Networking Set up modem connections Set up and test physical connections Set up Ethernet connections Speci
227. ssages in your configuration E Partition Settings x Partition Number 1 m Max Number of each Node Partition Name Partition 1 Z Access Code foro Remote Language fencusH gt STYLE po Total Rec Time mm 55 00 oo DTMF faga No MSG Recorded DISCONNECT z ie fess LIST fags Selection Limit fi z AUTO 399 a Time limit mass 2 oo MOH s99 PAAS 999 C nd l z cre noor TABLE aca zi Eaa Click OK to save your changes 214 Chapter 9 Troubleshooting Configuration Make any other required changes to your program configuration and then resend the updated configuration to the XMU unit See To download the configuration to XMU unit on page 195 for details Test the updated configuration and ensure that it works correctly To increase the message length Perform this check if your messages are getting cut off or are not playing properly 1 oe M Open your program configuration and navigate to the Config Builder window If required upload the latest version of the program configuration from the appropriate XMU site See To retrieve a configuration from XMU on page 222 for details Click the View button and select MSG to display only the MSG nodes in the Nodes list Double click on the first MSG node to view the MSG Node Editor window Verify the details and change the value of the Max Length field to zero 0 This default value removes message length restrictions Cli
228. ssecssesecsecsscestecseecseese 140 DIME AUTO OG OS siisii R RGR 140 XMU QuickStart Guide rev 10 VOX NORE sissies posesa Rs naat ran a a daanan en Xfer Style nodes Styleinode sakes nana Message node sssssesecseeecseeersees MO FINO GE nests srieiasceninecienrsnataiiuniamneninnnnimaninuaain Table node sssiiisiinsucdiausanemannanamaianimanaainonuanunaanian UN ISS a voto cemeramrnerersrreraverrrrarte rte st prey ter steer wint rervrerts I DIR NOCE sastssscssssnessienstsniteaiivn About XMU Program Configurations sesesesmmonoseresononenimosmoneans Planning for an XMU Program Configuration sssssssssesssssssseesssssssserereeeesessssssesrerereees 159 XMU Program Configurations Types and Description s sssssssssssssssssssserresssresssss 161 Sample XMU Call Flow Diagram cssisvscctensnnisieonamesiranantemiaantie 165 Chapter 8 Tutorials Audio Text and Dial By Name ii This Chapter csreunniennnoninnan ana a a an 167 CV GIAO W sissi r a E R ENEN ARAG 169 About Programming Audio Text Configurations sssssssssssssesssssesssssssseseeeeesessssssesereeeensessss 169 System Prerequisites scavcissvccasccssseesevccsvscsstvessenccevesuevseauceasasssvecsvessaucespssssenceouveassdveuvieapassetwes 170 Before YOU Hail ensscrs 172 Configuration Chart for this Program Configuration cssscsssscsssecseecssseeseeecseees 174 Using XMUN odos ARR R O 176 DTMF Nodes for A dio Text Tutorial icccsvccssscessavessssesevecasisncssasctewtanut
229. ssssessesssssssssecsscsesesseseessees Specific Area Message Encoding S A M E ssssssssssssscssecsseecsseessscsssecsssessseessseessrecssseesees 25 Introduction 7 Front Panel Configuration sescssiscsnnennn Remote Telephone Access Operation SAME FORMAtsssiscdescsscatarvassescctenstieasstians XMU FTP Function Reference Function Reference sses Connection Establishment Sec nty Command S serenan nea e R E R nian Message Transfer Commands S A M E message creation Node Manipulation commands vii SAME fOnMat ssns UTILITY Commands Other Respons eS arannana a a alent seattle ieee Example Taipiunun aan tua cere aetaeasdaaeraeacasenchaiaasbee eee tatraas anda Example 2 S A M E file creation Example 3 S A M E Set Command XMUCOM S A M E Watchdog Timer Setting up a Watchdog S A M E event Field DESPO Miass aeee Ea aE reer rier eE E E Time Zone Originator Glossary Index End User License Agreement Important Read Carefully Software Product License General Public LICEMSE sivccessvessssscsvassisandaztlasriidsteirstiaveeurdbennnsatantabnnnnniients Introducing XMUCOM Read this chapter to gain an understanding of the XMUCOM application and of how this QuickStart guide can help you get started in installing and using this application to create program configurations for the XMU In This Chapter About the XMU Announcement and Call Processing S
230. ssssssssssssssss 73 To connect the XMU unit to the PC through an Ethernet network 73 Testing Ethernet GOMMUMICALI ON sssssannenannn a 75 TO t st Ethernet CONNECTIONS sessies esrtas iasiiiai a aiiin aiiis 75 Specifying XMUCOM Connection Information sescssecsecssecseecssecseecseccssessecssecseeesseeses 77 To specify connection details to the XMUCOMG eessessssscssscssecssecseecsscsseerseesseenseesses 77 Testing XMU to XMUCOM COMMUNICATION oi sssesssssses ccscccsisessssessecssies daesnae aaeecnanns 79 Testing the Physical Connection Between XMU and PC eecesssssssecssecssecseerseersees 79 Tot stamodem COMM OCHO MN ssdnriaksi uinna A 80 Testing Information Transfer between XMUCOM and XMU uu seessescseecseecsees 82 To retrieve XMU system information ou sesssssccssecsssecsesecsseecseeccetecsseecsseessseesees 82 Using the XMU debug interface via a Telnet SESSION seesssscssecssecseecsecrsecsseesseess 84 Tovaccess the debug interface gisisincsctesitsneanicorsaciuimnmnannaacmen 84 A description of the XMU Debug Interface oe esssssssssscsssecsecsesecsseecsssesseeesees 85 Troubleshooting XMU COMMUNICATION zs issssssscssicsatstsinsssnacideccalas ins auatatantaeemasnen 86 To determine and correct modem communication failure s ssssssssssssssssssssssssese 86 To determine and correct Ethernet communication failure ssssssessssssssssssssssssse 87 Chapter 5 Configuring XMU Line Cards IA This l ye
231. t The XMU then outpulses the DTMF digits which the long distance vendor is looking for to take the call back and transfer it to another location Dial and Continue program configurations can use the XFER XFER STYLE and DTMF nodes if Network Confirmation Tones are going to be issued Holiday Automatic Call Distribution Play special messages to callers during holiday periods XMU plays the designated messages when a specific holiday period occurs Holiday ACD program configurations allow organizations to pre plan and play date specific messages and music to callers without further operator intervention This program configuration is used in conjunction with DATE TIME nodes and is often part of a normal List ACD program configuration 164 Chapter 7 About XMU Nodes and Program Configurations This program configuration Is used to List ACD Play selected messages or music from a pre defined list of messages for callers waiting in an ACD queue The messages are played in the order listed in the program configuration until the caller is routed to the appropriate attendant Music on Hold MOH Dial By Name Provide Music on Hold MOH for callers on hold Music and messages may be recorded within the XMU or the music may be provided from an external source In either case the XMU inserts messages into the music at configured intervals fades messages and music in and out allows volume cont
232. t Test 78 NUW Nuclear Power Plant Warning 79 POS Power Outage Advisory 38 RHW Radiological Hazard Warning 44 RMT Required Monthly Test 45 RWT Required Weekly Test 25 SMW Special Marine Warning 48 SPS Special Weather Statement 32 SPW Shelter In Place Warning 09 SVA Severe Thunderstorm Watch 10 SVR Severe Thunderstorm Warning 47 SVS Severe Weather Statement 06 TOA Tornado Watch 80 TOE 911 Telephone Outage Emergency 07 TOR Tornado Warning 81 TRA Tropical Storm Watch XMU QuickStart Guide rev 10 263 Remote Telephone Access Operation Action Description 82 TRW Tropical Storm Warning 21 TSA Tsunami Watch 22 TSW Tsunami Warning 55 TXB Transmitter Backup On 57 TXF Transmitter Carrier Off 56 TXO Transmitter Carrier On 54 TXP Transmitter Primary On 29 VOW Volcano Warning 83 WFA Wild Fire Watch 84 WEW Wild Fire Warning 52 WSA Winter Storm Watch 16 WSW Winter Storm Warning 42 FRW Fire Warning 71 FSW Flash Freeze Warning Optional Codes 85 XA Unrecognized Watch optional 86 E Unrecognized Emergency optional 264 Chapter 11 Mini Weather Radio Action Description 87 S Unrecognized Statement optional 88 RW Unrecognized Warning optional Old Codes 33 CDA Civil Danger Watch old 39 HMA Hazardous Material Watch old 30 IEW Immediate Evacuation Warning 04 NHW
233. t XMU Music and Messages About XMU Music and Messages The XMU unit is capable of storing and playing messages as part of its various program configurations Users can upload messages from the XMU unit or download messages from XMUCOM to the XMU unit Recording and Playing Messages and Music Understanding XMU music and message formats Recording and playing WAV files Sending messages and music to the XMU unit Receiving messages and music from the XMU unit These music and message files can be recorded directly into the XMU unit or be provided as files on the PC that are then integrated into configurations and downloaded to the XMU unit Music and messages can be used in conjunction with the MOH card to create a seamless on hold environment for your callers With the MOH card you can combine on hold promotional and or information messages with music The XMU can fade the music out before the messages are played and then fade the music back in Users can configure both the volume and music fade time Other XMU line cards can run programs that use message nodes to play messages prompts and so on to your callers Note You cannot play messages and music from the XMUCOM application All production of music and message files is carried out with tools outside of the XMUCOM application 112 Chapter 6 Recording Playing and Transferring Messages XMU Message Administration Methods Messages are stor
234. t collection timeout period from 1 to 60 seconds Default is 5 seconds Digit Time Out Specifies the inter digit timeout value in seconds From 1 to 15 seconds 154 Chapter 7 About XMU Nodes and Program Configurations DBN Node The Dial By Name DBN node allows callers to be directed to an extension by entering the first last name of the person they wish to contact into the telephone keypad The most common application and default for this node is to prompt the incoming caller to enter the first three 3 digits of the last name of the person they wish to contact For example to contact John Brown the caller would enter 276 BRO into the keypad Once the person is recognized the XMU will transfer the call to the correct extension The XMU is flexible enough to allow the DBN node to accept first name only last name only first then last names last then first name etc Also to allow the number of digits required from the caller to range between one 1 to nine 9 DBN node when Default Last Name is selected in the method field DERRE EE torts gt gt i Label JeDefaut gt ss ti iti S SC Greeting hoo Directory DIR POE Method Default Last Name Language 1 Engish f Language 2 none x Actions CommandiNode Label Valid Match XFER 1 Abort MSG 1 NOOP NOOP 0 NOOP Edit Default _ XMU QuickStart Guide rev 10 155 About XMU Nodes
235. t impression for your organization Typically Auto Attendant program configurations are used to transfer the caller to a person 162 Chapter 7 About XMU Nodes and Program Configurations This program configuration Is used to Audio Text Provide a verbal bulletin board that uses an interactive menu to provide your callers with selections and options that quickly take them to the information they require Audio Text program configurations can greet callers with a menu explaining available choices and let them select the information messages that they want to hear Automatic Call Distribution ACD Announcements Play messages to callers that are held in an ACD queue ACD announcements are typically used to inform callers of potential on hold delays entertain callers on hold or to prompt callers to have important information available before talking to an agent Call Processing Provide auto attendant functionality for outside callers and for internal staff The front end main phone lines prompt callers for the location to which they want to be directed and then rapidly connects the caller to the appropriate number Program configurations can be designed to direct callers to ACD queues extensions informational messages IVR ports or to voicemail solutions If required calls can be directed to other call centers or alternative locations DNIS Dialed Number ID Service Provide XMU with
236. t your connections by following the procedures detailed in Testing Information Transfer between XMUCOM and XMU on page 82 XMU QuickStart Guide rev 10 79 Testing XMU to XMUCOM Communication Testing XMU to XMUCOM Communication It is important to test the PC to XMU communication since information is passed between the two units whenever System configurations are updated and sent to the XMU System configurations are received from an XMU unit Program configurations are added removed or changed XMU usage statistics are received from the XMU Messages are transferred between XMUCOM and XMU units Users should conduct two major types of communication tests The first set of tests validates that the physical connection between the two machines is operating correctly You should have performed these when you installed the physical connections between the PC and XMU unit The second set of tests validates that information is being correctly transferred between XMU and XMUCOM If communication tests fail follow the procedures detailed in Troubleshooting XMU Communication on page 86 to determine and correct the problem Testing the Physical Connection Between XMU and PC It is important to ensure the physical connection between the PC and XMU units are working properly Execute one of the following procedures depending on the type of connection you are using to test your connections To test mo
237. te Language Time Zone Originator Code Standby Mode Backup Link ENGLISH z GMT 07 00 Disabed x Enabled z Remato Moda SAME Level Warning Tone Level Partition Disable FTP Synchronization k alh i 80 X s0 z f No watchdog Remote IP Address Timer Hours LIST 2 e 169 190 al sasa usr I Watchdog SAME Cancel Appl MWR message functionality is now enabled 246 Chapter 11 Mini Weather Radio XMU MWR Functionality Use the following instructions and explanations to understand how the XMU MWR delivers messages via radio broadcast and telephone interface This section will cover the following items Configuring the XMU MWR Line Card Creating a Message Node Understanding the XMU MWR Message Attributes Default Settings The default settings for the MWR Message Node are as follows Message to Line Configuration is not set Skip Counts are set to zero No Warning Tone Permission is Read Write The default settings for the MWR Line Card are as follows Messages play in numerical sequence Mode is set to R 1 answer on the first ring Default Settings Quebec Region XMU MWR Line Cards are shipped to the Quebec region with a distinct ID chip This ID chip sets the default Message to Line Assignment of line 1 on the MWR Line Card to play messages 1 60 When using the Quebec Region ID chip the Starting Node on
238. te book access code must be the same as the XMU XMUCOM access code see front panel System Access Codes XMUCOM access 44 Chapter 3 Planning and Defining Your XMU Sites To set file handling defaults 1 Ensure that you have followed the instructions in Setting Up Directories For Each Site on page 38 before beginning this procedure Navigate to the New Site or Edit Site window and review the contents of the File Handling section File Handling Message Files Default Path _e Program Files XMUCOM M5G5 4 Browse directories button Click this button to search for the m Configuration Files directory in which you want to C Overwrite store these files Auto Increment Default Filename fronfig xmp 4 XMUCOM displays the default Default Path C Program Files XMUCOM CONFIGS _ file locations for new sites Statistic Files Overwrite Suto Increment Default Filename fstat csv 77 Default Path E jprogram Files xMUCOMAISTATS For each section click the Browse button and locate the directories you have defined for Messages Configurations and Statistics Select the appropriate folders for the site that you are currently working with If you have not completed Step 1 XMUCOM lets you define new folders as required Choose the appropriate incrementation options for Configuration and Statistic files These incrementation options ar
239. tents TO Setthestat Node srasni ai ar E EE A 106 Chapter 6 Recording Playing and Transferring Messages iA This Chapter ernearen a E fy ene ee eer arte cet 109 About XMU Music and Messages sssssssssesssesesessssesssssssseeeeensusussssseeeteeeensnnussnseertereeeensnssss 111 XMU Message Administration Methods 00 ssssssscssscssescsseecseeecsseecsseesstecsseeesseensees 112 About WAV Message and Music Files Naming Message Files ssssssssssssssssesssssssseree About Recording and Playing Messages Recording MESSAGES rerenressnsan in aa a E To record messages from the Front Panel cessssscsssssscssecssecsseessecssecseecseesseessees 114 To record messages with Remote Telephone ACCESS sessssssssscssecstecsserseersees 114 To record Messages in a StudiO caassissssavicsassssssisssssnasisonssssansceusssnusannsssnanstoasssonsesonsvoce 115 To record messages ANd MUSIC from your PC esssssecsstecssesessessstecssseensesenseeese 115 Playin Gi MESSAGES wecexsscessesecsssvccazacistuscavecciveuuyeaspucetsbce vevuavccsaabisasecanvevasvescncdesedeuc seesoonenien 117 To play messages from the Front Panel o essessssecsesssecseecssecseecssecseecseesseesseessees 117 To play messages via Remote ACCESS sescsssssssssecsseessecstecseccstecseecseecsceeseesseesseensees 117 To play Messages ANd MUSIC ON your PC mimenisiiniinannonieiniaiinsi 118 Deleting MOS SAGES rrorisiinierie rien tenn a RREA EREEREER 119 To
240. terrupt Press 1 for hours of operation Press 2 for our location Press 3 for information about our programs 3 N A 15 sec Interrupt Fitness for the World is open from 6 AM to 10 PM each day 4 N A 15 sec Interrupt Fitness for the world is located at 154 Magnolia Place in High Wagon California 5 N A 15 sec Interrupt Fitness for the World provides fitness programs for Endurance Training Aerobic Improvement Stretching and Yoga Please call our office at 555 4478 to book a personal tour 7 N A 15 sec Interrupt We are sorry Your call has timed out Please call again 8 N A 15 sec Interrupt That was an invalid selection Please try again 99 N A 15 sec Interrupt You have made too many invalid selections Please call again 178 Chapter 8 Tutorials Audio Text and Dial By Name Audio Text Call Flow Diagrams and Tables You should develop call flow diagrams to document and show the transfer of control from one node to the next for every program configuration that you plan to create and implement Call Flow diagrams provide a visual means for documenting and showing how callers are moved through the XMU system They are effective for showing all the possible paths that a caller can take through your system In addition to the call flow diagram you should also create Call Flow Sequence tables that show the logical flow of information in a table format Call Flow Sequence Table for Audio Text Tutorial P
241. the Actions list Change MSG 1 to MSG 5 using the drop down menu When the caller presses 3 on his telephone XMU plays MSG 5 Click Edit Off then click Apply to save your DTMF actions See To enter DTMF exceptions on page 190 for the next step in this process 190 Chapter 8 Tutorials Audio Text and Dial By Name To enter DTMF exceptions This procedure defines the actions to be executed when the caller presses an invalid DTMF digit times out due to long delays on the line or performs an action that causes the system to abort 1 Ensure you have the call flow diagram and call flow process available See Call Flow Sequence Table for Audio Text Tutorial on page 178 and Call Flow Diagram for Audio Text Tutorial on page 179 for details Select the Time Out option in the Exceptions section of the DTMF Node Editor window and click the Edit button Exceptions CommandiNode Labe B Timeout MSG Timeout Invalid MSG 8 Invalid Abort MSG 99 Abort Edit Default _ Change MSG 1 to MSG 7 using the drop down menu In our tutorial MSG 7 has been designated to play when a caller times out during a call Repeat steps 2 to 4 after Choosing the Invalid option in the Exceptions section and applying MSG 8 the message that plays when an invalid DTMF digit is entered Choosing the Abort option in the Exceptions section and applying MSG 99 the message that plays when an XMU aborts a call Se
242. the new program configuration to the selected XMU unit XMUCOM sends the Audio Text program configuration to Scheduler Scheduler communicates with XMU and submits the program configuration You will receive a confirmation message once the submission has been accepted by XMU 9 See To send Audio Text messages to the XMU on page 195 to learn how to send the messages for the Audio Text tutorial to the XMU unit To send Audio Text messages to the XMU Messages for the program configuration must be sent separately to the XMU unit 1 Choose Communication gt Communicate to open the Communication window 2 Select the Step1 Operations tab 3 Ensure Partition is set to Partition 1 In the tutorial example we named the partition Fitness 1 4 Select Send Messages in Partition from the Send Messages section 196 Chapter 8 Tutorials Audio Text and Dial By Name 10 XMUCOM displays all the messages used by the Audio Text program configuration Select all the messages in the Available Message s list box and click Add gt gt XMUCOM copies the selected messages to the Selected Message s list box Piim E F Communication Receive from XMU M Send to XMU Statistics Send Configurations C Send Entire Configuration C Send Partition in Configuration C Send Nodes in Configuration Receive Configurations C Receive Entire Configuration r Single Partition C Receive Statistics Reset Statistics
243. tion options modem and Ethernet and requires the setup of Windows Dial Up Networking for each XMUCOM PC in the organization Dial Up Networking enables users to connect one computer XMU unit to another computer in this case with XMUCOM by using a modem connection XMU and XMUCOM require the implementation and definition of Windows Dial Up Networking in order to communicate information between each other The set up and definition of the Windows Dial Up Networking occurs outside of the XMUCOM application and uses the standard Windows tools Search the Windows Help system for more information about Windows Networking Process flow for Setting Up Dial Up Networking This sub process shows the steps you must follow to set up Dial Up Networking on your PC Execute this process before beginning to detail all the communication options within the XMUCOM application Prepare for Setting Up Dial Up Networking Networking for Modem Connections Setup Dial Up YES Networking for Modem Connections Use Modem Connection Set Dial Up NO Networking Properties Setup Ethernet Connections A Verify Physical Connections Test Dial Up Networking 54 Chapter 4 Setting Up PC to XMU Communication To set up Dial Up Networking for Modem Connections for Windows XP Users only need to set up one dial up networking connection for XMU modems XMUCOM uses this definition as a template for all subsequent modem connection
244. tment at the telephone company If phone lines are working perform another modem communication test See To test modem communication on page 72 Start your XMUCOM application and validate the Connection information in the Edit Site window See For Windows XP on page 41 To determine and correct Ethernet communication failure Ethernet communication between the XMU and XMUCOM is established by connecting the RJ 45 port on the XMU to a communications network Ethernet communication can be verified by connecting the Ethernet port on the XMU to a network and conducting a communication test This test can be conducted from a PC with a network internal or external connection as long as a static IP address has been assigned to the XMU Conducting an Ethernet communication test involves the following tasks 1 Ensure the network connection is properly cabled and that the Ethernet port on the XMU is connected to the network outlet See To connect the XMU unit to the PC through an Ethernet network on page 73 Ensure the PC or laptop that will be used for the communication test is connected to the network If the network connection is properly cabled ensure the network is up If the network is down contact the appropriate personnel in the IT department or the network provider If network is up perform another network communication test by pinging the network See To test Ethernet connections on page 75 Obtain the follo
245. to receive consecutive digits 2 DTMF Clear select YES to clear the DTMF input after a DTMF selection is made 3 Click OK to save all your changes and return to the Config Builder window Your node list should now look like the following MSG CMD LIST DATE TIME XFER STYLE Partition View Edit 1 M5G1 Intro MSG 2 MSG 2 Options 3 MSG 3 Hours 4 MSG 4 Location l M5G5 Programs M567 Timeout Invalid Abort 5 6 7 8 9 4 Now that you have completed the creation of the Audio Text program configuration you are ready to load and test the configuration on the XMU unit See Assigning a Line card and Start Node for the Audio Text Program on page 192 for details 192 Chapter 8 Tutorials Audio Text and Dial By Name Assigning a Line card and Start Node for the Audio Text Program Now that you have created the nodes for your configuration you must assign the line card on the XMU that will run this configuration and specify the lines or ports on the selected card that will be available to execute this program These decisions were made in Before You Start on page 172 For this tutorial we will use the Hybrid Analog line card and will assign four lines or ports to the Audio Text program configuration This tutorial assumes that you have already completed all the configuration procedures in this guide and that all the cards in your XMU unit have b
246. to the XMU Online Documentation and to the XMU Program Configuration Templates available online See the following topics for more information XMU Program Configurations Types and Description on page 161 Sample XMU Call Flow Diagram on page 165 XMU QuickStart Guide rev 10 161 About XMU Program Configurations xmut Program Configurations Types and Description The following table provides a brief description of the various types of program configurations that can be built with XMUCOM and executed by XMU Auto Attendant on page 161 Audio Text on page 162 Automatic Call Distribution ACD Announcements on page 162 Call Processing on page 162 DNIS Dialed Number ID Service on page 162 Dial and Continue on page 163 Holiday Automatic Call Distribution on page 163 List ACD on page 164 Music on Hold MOH on page 164 Dial By Name on page 164 gt o The XMU can execute many program configurations simultaneously The messages can be shared between multiple program configurations This program Is used to configuration Auto Attendant Courteously and quickly greet callers request an extension choose from a menu of options that you have recorded hear messages you have composed or be transferred to an operator Auto Attendant program configurations let you use user recorded system prompts time date holiday parameters conditions and messages to create the right firs
247. tulations you have set up a Dial by Name application on your XMU In this example we have two people with the same second name Jones When a caller enters the digits to speak to a Jones the XMU will prompt them if they want to speak to Brian Jones or Dean Jones The caller selects which one and their call is transferred accordingly The XMU unit is now ready and waiting to process calls Troubleshooting Configuration This chapter provides hints and tips for troubleshooting and correcting problems that may arise during the development of program configurations In This Chapter About Troubleshooting Program Configurations on page 209 Setting Start Nodes on page 210 Checking Messages on page 211 Dealing with Communication Failures on page 215 When XMU is Not Answering on page 218 Working with XMUCOM Tools on page 220 interalia ng Configuration XMU QuickStart Guide rev 10 209 About Troubleshooting Program Configurations About Troubleshooting Program Configurations You may find that errors or problems occur after you have created and downloaded a program configuration to your XMU unit Typical problems can include 6 Start node is not identified for each line Missing messages for message nodes Communication failure between the XMU and XMUCOM application Program configurations were not successfully downloaded to the XMU unit Messages were not successfully down
248. types of tables you may want to use to document each node that you use Use this information when you are developing your call flow diagrams and when you are entering information into XMUCOM For the purposes of this tutorial we have populated these tables with information relevant to the Audio Text tutorial DTMF Nodes for Audio Text Tutorial Use a DTMF node table like the following to enter DTMF node details for more than one node Add a separate column for each DTMF node in your program configuration For our configuration we will be creating only one DTMF node The details are shown here For each DTMF Node DTMF Node DTMF Node DTMF Node DTMF node 1 for Tutorial 2 3 4 DTMF Clear Num Digit 1 Term Digit NO Sel Timeout 15 Digit Timeout 2 seconds Retry Limit 1 Prompts Play MSG 1 Play MSG 2 Timeout Play MSG 7 Invalid Play MSG 8 Abort Play MSG 99 Action Table XMU QuickStart Guide rev 10 177 Using XMU Nodes For each DTMF Node DTMF Node DTMF Node DTMF Node DTMF node 1 for Tutorial 2 3 4 1 Play MSG 3 2 Play MSG 4 3 Play MSG 5 MSG Nodes for the Audio Text Tutorial Enter information about each message into a table similar to the following Access Maximum PA Description Code Length 1 N A 15 sec Interrupt Thank you for your call Please select one of the following options for more information about Fitness for the World 2 N A 15 sec In
249. u may not copy the printed material accompanying the software product General Public License Interalia Inc offers any third party a complete machine readable copy of the open source code used in this product Code can be downloaded from http support interalia com gpl interaliay 4110 79th Street N W Calgary Alberta Canada T3B 5C2 Tel 1 403 288 2706 Fax 1 403 288 5935 info interalia com For over 34 years Interalia has been a global leader in the design and manufacture of high quality audio announcement solutions for the telecommunication and transportation markets During this time we have installed more than 250 000 systems in 60 countries around the world 10340 Viking Drive Suite 135 Eden Prairie Minnesota U S A 55344 Tel 1 952 942 6088 Fax 1 952 942 6172 info interalia com Bridge End Road Grantham Lincolnshire England NG31 7TS Tel 44 0 1476 594207 Fax 44 0 1476 594208 info interalia com Interalia recognizes that to be successful today we need to listen to our customer s suggestions and implement them in our products Our solutions are the result of collective input from our Customers and the engineering excellence Interalia has become known for over the last 34 years
250. uit command is sent and the 221 response is returned QUIT lt CRLF gt 221 Service closing control connection Message Transfer Commands All of the message files in the XMU are transferred and manipulated via standard FTP commands The messages are stored as individual files where the filenames msg 001 msg 999 correspond to messages 1 999 In addition the file must be converted to the message format that is supported on the XMU The file must be a raw audio file no headers or non audio data and it must be 8kHz 8bit u law There are four commands that are provided TYPE RETR STOR and DELE The TYPE command is used to specify the format of the data coming from the client ascii or image binary The XMU will accept either of these settings but the data will always be sent and received in image format For ascii mode send an A for the type For image mode send an I for the type If the command succeeded the 200 response is sent If the number of parameters given is not equal to 1 or if the type is not A or I a 501 response is sent Finally if the user has not logged into the system yet the 530 response is given TYPE lt SP gt lt type gt lt CRLF gt 200 Command OK 501 Syntax error in parameters or arguments 530 Not logged in The retrieve RETR command is used to transfer a file from XMU to the client If the command completes normally a 150 followed by a 226 response will be sent
251. uled Tasks guidelines ore Import Site Book Import previously stored site information into apenas XMUCOM Imported site information is stored in the Launch Telnet Session XMUCOM database This process will overwrite any existing entries Export Site Book Export site information from XMUCOM into a backup file See To Back Up XMUCOM Site Information on page 19 Communicate Enter and manage uploads and downloads of configurations to and from the XMU These tabs allow you to identify the elements to be downloaded or uploaded and lets you set schedules for certain activities such as generating statistics Completed Scheduled View a list of completed scheduled tasks This menu lets Tasks you determine which scheduled communication tasks are completed and can be processed Delete Partition Delete a selected partition from the XMU configuration Synchronize This feature allows the user to cross reference the PC software configuration with the one currently residing on the XMU A list of nodes messages existing on the XMU 4 but not found in the PC software file will be displayed and can be deleted from the XMU at this time if required Launch ReScheduler Open an application which tracks all tasks scheduled and or repeated in the future before submitting them to SchedulerPlus to be executed Launch Dashboard Open the communication dashboard which displays progress and status on a scheduled event 26 Chapt
252. ult nodes program nodes commands and messages that make up your current system configuration XMU QuickStart Guide rev 10 23 Understanding the XMUCOM Application Interface This command Is used to Communicate with Open the Communication window so that you can send or XMU receive system configurations and messages to and from the XMU unit This window also lets you schedule retrieval and resetting of statistics for each XMU unit View Card Open the Card Configuration window so that you can Configuration configure and set options for the various cards in the XMU unit This includes Specifying the types of cards on your XMU unit Identifying the program configuration start nodes that are to run from each line and partition Setting Line and Partition behaviors Once these options are set and stored in the system configuration for this site users can use the Communicate command to download these settings to the XMU unit Open Config Builder Open the Config Builder window where you can design edit modify or delete program configurations their associated nodes and their partition settings Developers can create the program configuration on the XMUCOM independent of the XMU unit and download them by using the Communication command when they are ready to test and implement them 24 Chapter 2 Installing the XMUCOM Application Toos Select Site Book Options File New Open Clos
253. urn Single Play LS PR SP NO Northern Telecom SL 1 Meridian 1 option 1 DMS 100 SL 100 Centrex Continuous Play CP NO Northern Telecom SL 1 Meridian 1 option 2 Pulse Start Level Return PS LR NO Microtel GTD 5 Pulse Start Level Return Multiple Play PS LR MP NO Microtel Omni Pulse Start Level Return PS LR NO ROLM 9200 Level Start Pulse Return LS PR NO Siemens Saturn Pulse Start Level Return PS LR NC Solid State Junior and Senior Executive Synchronized Continuous Play SCP NC 100 Chapter 5 Configuring XMU Line Cards Tip When using modes R and RN the XMUCOM will prompt the user to configure the ring limit This is the number of ring cycles the XMU will wait before answering the line default is 1 Tip RB disconnects after 4 cycles of busy tone instead of 2 RT is less sensitive to far end background noise For more information about XMU and PBX requirements see the section Common Interface Tables in Chapter 6 of the XMU Installation and Maintenance Guide For each of these modes of operations see About XMU Operating Modes on page 100 About XMU Operating Modes XMU Operating Modes sets the signaling protocol between XMU and the PBX system to which it is connected When line cards are configured you must specify the appropriate mode of operation for each line on each line card XMUCOM onl
254. usmine ENAR 211 To perform an integrity check sassari 211 To download verify and resend messages to the XMU unit oe esessseeeeseeeee 212 To verify and correct total record time for a partition esesssssseesesesessesesssssssssssss 212 To increase the message length secrsssssnnerediennananienan ai 214 Dealing With ComMuiMication FailUreS svessscscsvsscssccsssescstiesaussiscsosssoveessssesssacetectecvcesesesetseegouvee 215 About SchedulerPluS 0 ecsssssssscssecseeeeees To check Schedule rPlUus esssseeesseeene When XMU is Not Answering Working With XMUCOM Tools iuynn tena EREEREER RRR 220 Retrieving AMU Stats CGS cscsacssisusscaucstanevcnsiignsstnassoyacavazasectaheusebadyiuap cased susaeatnuseesiebiniaaneass 220 TO retrieve XMUF StatiStiCS sers oessa a 220 Retrieving configurations from the XMU ou esssscssecsseecsseecsseecsseccseecsseeesseeesseeesees 222 To retrieve a configuration from XMU u essesssescssecssecseecneecssecseecssecscerseessscsseensees 222 Retrieving messages from the XMU ssssssssssssssssssssssssssseususueseeseeeeseeeeeeeereeeerreeereeeereeeeee 224 To retrieve messages from the XMU ssssssssssssessseeceseeseessssseseeeeeeeeesnssssssesteeeeeeene 224 Chapter 10 About Statistics iMThis Chapteieressenenie a ERREN ERENG UNOR a 227 About Statistical Reports XMU QuickStart Guide rev 10 OVERVIEW rassis Sample Statistical Reports Bene Kol ce En eee aa aa u Nn Simultaneously Active LINES cnsni
255. ust be stored in WAV format In order to be included or used within a program configuration the WAV files must have the following properties 8bitcompression Mono sound 8K sampling rate CCITT u Law Format providing compliance with the lowest common denominator for WAV files See Chapter 6 Recording Playing and Transferring Messages for more information about WAV files naming of message and music files and the processes involved in creating receiving and sending WAV files to the XMU unit About CSV Files XMU Statistics and reports are generated in CSV comma separated files These CSV text files can be imported into any word processor or spreadsheet for viewing editing or report generation purposes All statistics for a site are downloaded to the default directory specified in the File Handling section of the Site Book window You must set up a default directory for each XMU site where CSV statistic files can be stored See Setting Up Directories For Each Site on page 38 for more information XMUCOM Application Planning and Defining Your XMU Sites Follow the instructions in this chapter to connect your XMU units to your XMUCOM PC and to ensure that organizations using multiple XMU units are properly planned and set up In This Chapter Overview Site Preparation on page 33 About XMU Sites on page 33 Preparing to Manage Multiple Sites on page 34 Setting Up Directories
256. velopment of program configurations Store a backup copy of all messages and music files in an area that is not impacted by the XMUCOM downloads and uploads Note When a message file has been created in the Config Builder window and has a WAV file associated with it a play button is enabled to allow you to hear the file See the following topics for more information about Recording Messages on page 114 Playing Messages on page 117 Deleting Messages on page 119 114 Chapter 6 Recording Playing and Transferring Messages Recording Messages You must record all music and messages used by your program configurations Ideally this task should be completed after planning the program configuration but before building the program configuration in XMUCOM This ensures that required messages are readily available for use testing and for download to the XMU Messages and music can be recorded by using one of the following procedures To record messages from the Front Panel on page 114 To record messages with Remote Telephone Access on page 114 To record messages in a Studio on page 115 To record messages from the Front Panel 1 Connect a handset included with the XMU or tape deck Main Menu Press Enter to access the Main Menu 4 Press Enter to select Messages elect Message lt 1 E Press the Right Arrow button until you reach the desired message number and press Enter 5 Message 1 TIP 5
257. ves the call flow to the next command Use Time Nodes to play different messages at different times of the day or to transfer calls to a different extension after hours Date and Time nodes can be combined together XMU QuickStart Guide rev 10 135 About XMU Nodes DTMF This type of node Is used to Stands for Dual Tone DTMF Nodes Multi Frequency A telephone s touch tone system uses pairs of tones to represent the various keys There is a low tone and a high tone associated with each button 0 through 9 star and pound symbol These tones can be used to uniquely identify each button ona touch tone phone Present menu selection prompts to a caller and to execute specific actions depending on the digits the caller entered Each action has pre defined targets such as messages transfers to specific extensions or telephone numbers or to sub menus Example Press 1 for directions to our office press 2 to reach customer service press 3 to reach Mary Hill in Accounting or press 4 for additional options DTME nodes can call AUTO CMD DATE DTME LIST MSG TIME VOX TABLE and XFER nodes DTMF nodes require the installation of one of the following types of cards in the XMU unit Interactive Card Hybrid Analog line card T1 Card DTMF nodes will not operate on any other type of card XMU will simply ignore the DTMF signals and continue with its program List
258. w MSG Directory Refresh Partition EA E Displays nodes as you create them Click to view View node details in this details in the pane other pane or double click to edit This window is divided into two large panes and a tool bar The tool bar across the top has a number of buttons MSG CMD LIST etc which are referred to as nodes These nodes are used in various combinations to create a configuration The configuration is sent to the XMU along with any audio files WAV files and is the program that instructs the XMU how to handle calls and what the call flow will be To create a node for the configuration you simply click on the relevant button in the tool bar and the node will appear in the left hand pane The details of that node will appear in the right hand pane When you have multiple nodes in the left hand pane you can click on any one to view its details in the right hand pane or double click on one to edit those details XMU QuickStart Guide rev 10 199 Dial By Name Tutorial Create a DBN Node The DBN Dial by Name Node contains the information the XMU needs in order to process incoming calls in a Dial by Name application i e what to do if it matches the digits entered by the caller with a name from its DIR Directory listing Also what to do if it can t make a match To create a DBN Node click on the DBN button in the tool bar of the Config Builder window The node will appear in t
259. wing values from the appropriate source normally the IT department or the XMU Delivery Checklist An IP address 88 Chapter 4 Setting Up PC to XMU Communication An IP netmask An IP gateway See The XMU Delivery Checklist in the XMU Installation and Maintenance Guide 6 Ensure the various IP settings have been assigned to the XMU by using the system menu on the XMU Front Panel See To assign an IP address in Chapter 8 of the XMU Installation and Maintenance Guide Configuring XMU Line Cards XMU units can come with a variety of different XMU line cards Organizations order the line cards that best suit and meet their corporate needs Before programming the XMU unit with the applications that you want to run you must first configure each line card for each XMU unit This process ensures that the XMUCOM applications that you design will operate correctly on the appropriate line cards This chapter describes the various line cards and how to use XMUCOM to configure and manage them In This Chapter About XMU Line Cards on page 91 Validating XMU Line Cards on page 94 Specifying Line Cards to the XMUCOM on page 95 Configuring XMU Line Cards on page 98 Mapping Start Nodes to XMU Lines on page 106 interalia U Line Cards XMU QuickStart Guide rev 10 91 About XMU Line Cards About XMU Line Cards Your XMU unit is shipped pre installed with the line
260. wiring set up of PC Networking entering of communication options into XMUCOM Finally the communication between the XMU and XMUCOM PC is tested by retrieving information from the XMU Execute the following procedures after choosing the connection option that best suits your organization s needs Setting up Modem Based PC to XMU Connections on page 70 Setting up LAN or Ethernet Based PC to XMU Communication on page 73 Set up Physical Communication to XMU Set up modem connections Set up and test physical connections Set up Ethernet connections The best way for XMU to communicate with XMUCOM depends on the communication systems currently available in the environment in which the XMU will be placed Record the selected communication option in the XMU Delivery Checklist of the XMU Installation and Maintenance Guide Note Ideally the XMUCOM software and the XMU unit should be installed concurrently so that full testing can be completed 70 Chapter 4 Setting Up PC to XMU Communication Setting up Modem Based PC to XMU Connections The XMU unit has an internal modem that is pre configured for correct operation The XMU modem access port is accessed through the MODEM connector on the Control card and is connected with an analog line using a standard telephone jack and POTS cable to the XMU See Cabling the XMU in the XMU Installation and Maintenance Guide for more informat
261. with a reply from IP address that details how long the information transfer took and whether the transfer was successful Ifthe connection failed you will get a Timeout error which indicates that the information packet was not received 3 If unsuccessful check and verify that all connections and static IP addresses are correct XMU QuickStart Guide rev 10 77 Specifying XMUCOM Connection Information Specifying XMUCOM Connection Information Once you have completed the physical connections between the XMU and the XMUCOM PC you must provide the connection information for that site to the XMUCOM application Before carrying out this procedure you must first Ensure that Microsoft Dial Up Networking has been set up and is operational Ensure that the XMU unit is physically connected to the XMUCOM PC Follow the instructions in Setting the Physical Communications for XMU on page 69 for more information Ensure that all modem and LAN connections have been tested and are operational Obtain the following information from the XMU Delivery Checklist in the XMU Installation and Maintenance Guide Modem Connection XMU modem phone number LAN connection IP address for XMU To specify connection details to the XMUCOM Ensure that you have followed the instructions in Setting the Physical Communications for XMU on page 69 before beginning this procedure 13 Navigate to the New Site or Edit Site window and review the co
262. ws messages to be skipped Zero 0 is the default setting and this means the Access Code j message is never skipped File Name Pormoor wav IV Backup to Flash Memory Directory Example If the Skip Count is set to 3 message X will play every 3rd time the list of messages is played out Comment Skip Count Permission Warning Tone Permission The Read Write option allows a Leno fend Jove message to be played and recorded or only playe d Line Assignment Warning Tone The XMU has the ability to or interrupt the current message emit a Warning Tone the Warning Tone is a set ten second 1050Hz tone play a new emergency message and play the next configured message Select Send Tone to play a warning tone before the message Read Write Don t Send Tone Line Assignment Messages must be assigned to a line on the XMU Line Card Click the Line Assignment button to assign Message X to each line that will play the message See the Message to Line Assignment section for complete details XMU QuickStart Guide rev 10 249 Configuring the XMU MWR Line Card Note The Skip Count amp Warning Tone attributes do not apply to messages used for telephone applications Setting up an XMU MWR Application Once you have reviewed the previous sections you should be able to understand what the XMU MWR can do and how messages can be modified for use in MWR applications
263. y lists the modes of operation appropriate to each line card The following table summarizes the available modes of operations This mode Describes this mode of operation R Ring Start with loop detect default for passive and interactive line cards RN Ring Start with no loop detect RQ Ring Quick with loop detect RD Ring with DTMF disconnect RB or RT Ring with busy disconnect RB and ring with dial tone disconnect RT LS PR SP NO Level Start Pulse Return single play with CP relay N O LS PR SP NC Level Start Pulse Return single play with CP relay N C LS PR MP NO Level Start Pulse Return multiple play with CP relay N O LS PR MP NC Level Start Pulse Return multiple play with CP relay N C LS LR SP NO Level Start Level Return single play with CP relay N O LS LR SP NC Level Start Level Return single play with CP relay N C PS LR NO Pulse Start Level Return with CP relay N O PS LR NC Pulse Start Level Return with CP relay N C PS PR NO Pulse Start Pulse Return with CP relay N O PS PR NC Pulse Start Pulse Return with CP relay N C CP NO Continuous Play with CP relay N O default for low impedance line cards CP NC Continuous Play with CP relay N C SCP NO Synchronized Continuous Play N O XMU QuickStart Guide rev 10 101 Configuring XMU Line Cards This mode Describes this mode of operation SCP NC Synchronized Continuous Play N C OFFLINE
264. ystem on page 3 Who Uses XMU on page 3 About the XMUCOM Application on page 3 XMU Product Overview on page 4 Typical Uses for XMU on page 5 About XMU Line Cards on page 7 In This Book on page 8 For More Information on page 10 interalia ACD Automatic Call Distribution UCD Uniform Call Distribution XMU QuickStart Guide rev 10 About the XMU Announcement and Call Processing System About the XMU Announcement and Call Processing System The XMU Digital Call Processor is a microprocessor based voice announcement and call processing system Modular in design and field upgradable the XMU offers major advantages in processing customer calls for a broad range of customer needs The XMU delivers High quality ACD UCD announcements Interactive auto attendant functionality Pre recorded messages that play to assigned port s when the unit is activated by an incoming call Ability for users to navigate through different levels of messages by entering commands with a touch tone telephone Flash memory that ensures configurations and messages are not lost in the event of power failures Who Uses XMUt XMU is used by a broad range of industries for a variety of functions such as Passive announcements Interactive announcements Music on Hold Public Announcements Interactive Auto Attendants Call Processing and Transferring See Typical Uses

XMU+ Quick Start Guide and User Manual

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