Voicesoft E1 PRI Telephone Recording System User Manual
Contents
1. E230 023 kwen E3089 E2609 E369 Real nee vene Internet users Read Seri Cha Line Mo Rings TRK Ext Rec time Conversa HOD capacity C 44 806B 13078 17 20 Total capacity C S0 00GB Free44 90GB 2012 04 18 16 33 20 admin 2 Pic 5 Interface 3 As pic 6 Pic 6 E30 Ga E30 Bon o os V3 oo E305 Glen E305 Eo Mos E305 EN os Elan E309 Read Cha LineNo TRK Ext Reclime Conversa Dialling gt 1 Conversa Dialling Din Al gt 2012 0418 16 34 29 admin 2 Pic 7 Description of the status of icon The line isn t connected with recording card or touch well it display off line status As pic 8 Login Setting Inquiry Language Log About 2 Logout Mode Rec inquiry Rec Setting lt System Setting L Exit system Channels Status Rec Rings Dialling Rec time Conversa Dire Line Mo Login Setting Inquiry Language Log About 5 Logout Mode EJ Rec Inquiry Rec Setting 27 System Setting 4 Exit system Channels Status Rec Rings Dialling Rec time Conversa Dire Line 4 Eon Idle a 2 Idle 1 9 Dial call or pickup call it is conversation status Dial out number time and duration of conversation and so on information it will be recorded It2. Client in desktop to run the client program as pic 10 4 show Pic10 4 10 5 Login the client program As pic 10 5 click login system and input the PC IP address the default user name and password is admin Channels Status Rec Rings Dialling Rec time Conversa Dire Memo Read Gen Cha Line No Rings TRK Ext Rec time Conversa Dialling Dire TANSONIC PHONE R Pic10 5 Host Address 1 07 158 1 112 name iadmin Password paeem Remember password Pic10 5 21 10 6 Client working interface The client is nearly using mode as service here not do the detail introduction Login Setting Inquiry Log About Logout ME Mode Rec Inquiry af System Setting Exit system Chan nels Status Rings Rec time avo nar a a Aa TELAXIZURIIS kB TER TU SEA UT IT EES ULIS TUO KAES EXCEL A T9 KN VEER GG Re UA LAZCULZTULITVLERAZULLIS PUTDLIVUISESUNUULI ER EA PUT RIT ERC ECH ER LA kle 8 Eege EE TT Read Cha Line No Rings TRE Ext Rec time Conversa Dialling gt Connected HDD capacity C 44 79GB 130486 38 44 Total capacity C 50 00GB Free44 7 3GB 2012 03 02 14 11 46 admin The Eleventh Technic supports If you need some help in our recording system you can connect with our agent or get some information in our website www tmtvn com 28
3. the pic 6 1 after moment Stands for the driver install succeed and click Finish Or it mean the driver install fail After install the driver the system setting as pic 6 2 Device Driver Installation Wizard Completing the Device Driver Installation Wizard The drivers were successfully installed an this computer Status RECZ Device Updated Pic 6 1 L Computer Management e TER File Action View Window Help alal ma Computer buerg doch Re 4 Microcode Update Device SE System Tools Ss 4 Microsoft ACPI Campliank System ii Event viewer ii 4 Microsoft System Management BIOS Driver E Shared Folders dis 4 Microsoft Bus Driver For High Definition Audio 1 Local Users and Groups x 4 Motherboard resources Performance Logs and Alerts 4 Motherboard resources E Device Manager kolin 4 Motherboard resources ra Storage dix 4 Motherboard resources GN Removable Storage Es 4 Motherboard resources ae Disk Defragmenter 4 Numeric data processor za Disk Management 4 PCI bus an S kt and Applications 55 4 Plug and Play Software Device Enumerator 4 Programmable interrupt controller T 4 System board s 4 System board T 4 System CMOS real time clock 4 System speaker a 4 System timer 8 4 Terminal Server Device Redirector E gt Universal Serial Bus cantrallers Pic 6 2 The seventh chapter Server Installation Must be insta
4. valumi t Volume Automatic EAR EECHELEN ME Ett d gain AGC e Launch Computer TANSONIC PHONE RECORDING SYSTEM when Startup Pic43 Select the default time query in menu Auto load the data in recording inquiry of Other option Time setting longer the query data will bigger and memory source more and more Tick off Launch Computer Voicesoft PHONE RECORDING SYSTEM when startup the software will run auto when you open PC 21 The Ninth Chapter Recording Query Inquiry Current recording index documentsYoc2012 03 mdb Play file has selected 01 71234680 B 13801234567 20120301172118 wav Kaal Ze Channel Line Dept Rings 21 Et Rectime Conversatior Dialling 01 71234580 2012 03 01 17 21 00 00 45 T380128 11234580 2012 03 01 17 23 00 02 52 Sg Pic44 Recording Query interface display Total current Cumulative time File size and information Select and dbclick to playback the recording content it will remark read after you finish playing 4 Sm i i i gt Start to playback WS Stop playback playback the last record H playback the next record Playback Cyc 00 00 02 4 Display the play time dynamic Playback progress bar it can playback at any position 22 Volume control Search Results Channels TRR Rings Line Mo D
5. Connection 1 Connect with recording carde Telecomtmunication input line Tie Connect with PBX ar others terminal unite Connect with recording Card T Connect with PBX or M terminal unit Pic 1 Longer line idle No need connected Telecommunication input line TX Longer line idle No need connected Telecommunication Pic 2 input line RX Pic 2 Connectting the telecommunication office input line with recording card by parallel another port connecting with PBX or terminal unit Light of the recording card for the connection is correct 5 2 2 Connection 2 Telecom input line TX Input port RX Output port 120ohm RJ45 port to PBX Pic 3 Notice All the settings should be in power off the PC Because the Telephone Recording system will operate for a long time when without people to operate commonly and you must close CMOS and Windows operation system s power management about CPU harddisk and so on Make the computer in running status or it will lead to the capability descend or get a suddenness error The Sixth Chapter Driver Installation 6 1 After installing the PCI recording card it will appear the guide find out the new hardware when you startup the PC and it can cancel this guide 6 2 Open the CD and dblclick the file Driver Setup exe 6 3 Click 6 4 Then click Install 6 5 Then click Next it will appear
6. Recording setting enter into recording setting column As pic 19 20 shown TT Recording Setting Line Channels Dept Monitor Rec type 2 02 Jason All v 3 03 5888 v 4 04 v pic20 Click and select the location in the Line NO and dblclick it will flash in the Line NO column then input the line s information It can input the line s name and telephone number 13 the input content can be Chinese English Digital and so on This function it is good for otat and search the correlative recording information lf need use department to do some manage then it can input the name in Dept column If want to forbid monitoring this channel then it can cancel the in the monitor column The system default every channel can monitor There are four kinds recording item There are All Out In NO ALL stands for all calls will be recorded in this channel The second kind is OUT stands for just recording the dial out telephone The third kind is IN stands for recording the dial in telephone the fourth kind OFF stands for dial out and dial in telephone will be forbided recording Recording Setting Line Start Start Channels Dept Monitor Rec type J4Hr Rec TEE End time Tie Er 1 01 All v 00 00 00 23 59 59 2 02 v 00 00 00 23 58 58 3 03 v 00 00 00 23 59 59 21 As 21 shown tick of 24 hours recording it means all day is openned recording If ca
7. Voicesoft Telephone Recording System VSP E1 User Manual Thien Minh Telecom Co Ltd The First Chapter System Introduction Thanks for choosing Voicesoft Series Telephone Recording System On some special occasion must save phone call content Therefore it is very important to install a good Phone Recording System A good Phone Recording System must record correct high quality call content which is easy to inquire Voicesoft VSP E1 Telephone Recording System can slove the problem about both sides conversation sound no imbalance like one side sound small and the other side is too big it also can solve the problem of recording data more and the database ACCESS speed deal with slow Now it can support more kinds database to use Voicesoft Phone Recording System is widely used in few lines user It used in commercial call electric power dispatch hotline call complain call financial and stock traffic and transportation and so on The Second Chapter Main function 1 Supporting WindowsXP WIN2003 VISTA WIN7 WIN2008 Simplified Chinese Version Traditional Chinese Version English operation system 2 Supporting 192 channels telephone recording at the same time in one PC 3 Adopt the newest PCI interface recording card 4 Recording clearly to make sure that coversation party do not feel other people recording or monitor 5 Can monitor every real time conversation of Extension 6 Can inquire and play phone recording and backu
8. can select the icon and click right to monitor when in conversationAs pic 10 Login Setting Inquiry Language Log About 2 Logout Mode E Rec inquiry Rec Setting 2 System Setting 1 Exit system Channels Status Hor Rings Dialling Rec time Conversa Dire Line Ma UD Cony Rec 1234680 2012 04 18 16 36 55 00 00 32 In 13301234587 pic10 After finish the call it will become one recording in the interface below Dbclick to play back recording content Click right it select the designated to play or Save As As 9 10 11 show Bg FS 854 AN RAT HE Ee 9 i Rings Ext Play File Save As VV CAREC201203120120301101 71234680 B 13801234587 20120301172118 wa neng Cup il L LOCK HERE AR ANN AR ANK 01 0 pic11 The system can show the space of HD capability the storage of recording times system time login system user name and so on HOD capaciti o 43 8106B1 012781 05 1 2 Total capacity CS 0 0DGB Free43 31 GB 2012 03 01 17 25 20 admin pic12 1 When the system run main interface recording system is in working status 2 Monitor System can monitor lively The user can click the icon of the line and click right to select monitor Then cancel or stop to monitor when click right again lt just can monitor one channel at one time 3 Icon interpretation of Chan
9. cording inguin delete Query Line channel number 18 rou System setting Re cording delete dh Add X Delete Save modification Network lagon permissions x Authorized Password dp Add Delete Save modification Monitor channel Interface language Query Line channel number 19 r System setting Recording Interface delete uage User admin dh Add Ka Delete ia Save modification Network lagon permissions Authorized Monitor Quen Line IP channel channel J number Add Delete aj Save modification Pic41 Password option it sets the user using software permissions and management Click add button and input the new user name and password then gives different levels of management authority If the user want to use please open the permissions The user can click delete option to delete the user need to click Save modify after finish the operation Authority area can be divided into 9 levels of management As pic39 40 41 20 5 System setting Auto load the data in recording Inquiry Today In three days In ane week In one month Play mode Sound card audio play Using other player CaPragram Media Playerwmplayer ee um Testing using other player CaAProaram Filesiindows Media Playeriwmplayer exe i Testind Recording volume setting Mixer
10. ept Dialling emo Inquire time range equal ta Display a call langer than 00 00 00 Inquiry the start time 1920 04 05 00 00 00 z Inquiry the end time 2011 04 07 14 15 42 Today In three days One week User defined Missed Qut In Open months database Show Result PIC45 General inquiries is by Channels TRK Rings Ext Lines No Department Dialling Memo Time Dial in Dial out Unanswered call Importance and some condition to inquire It will display the result when it contain this condition The condition smaller the inquire time shorter It will display the query results after enter the condition It can open the months file database if want to inquire the other months data The inquiry result can be printed out the reports or exported the EXCEL As pic 45 46 47shown 23 aH Collect table DERE Main Report Collect table Channels Line no Missed Dialout Out Length Dial In In length Total times 00 09 97 O DOOD 00 Print time 201z 3 1 17 03 51 Current Page Mo 1 Total Page No 1 zoom Factor 100 Pic46 24 0 1 Collect table C39 ve Main Report Collect table Channels Line no Missed Dialout Out Length Dial In In length Total times 00 09 97 O DOOD 00 Print time 201z 3 1 17 03 51 Current Page Mo 1 Total Page Mo zoom Factor 100 Pic47 The tenth chapter Client installation and
11. file is C TxRec Advise No save the recording file in C disk 5 he recording duration is 24hours 6 The startup way of recording is voltage control The Fourth Chapter Technic Parameter Size 205mm X 106mm X 15mm Resistance gt 8M OQ Signal Noise Proportion gt 38dB Recording distortion 2 296 Frequency 300 3400 Hz Date rate ADPC 16 Khz Collection rate 8 Kbps each channel Sound Output rate gt 50mW earphone driver Echo suppression ratio playback 2 40Db Recording and playback decode format CCITT A u Law 64kbps Recording time No limit Temperature 20 C 85 C Humidity 5 85 The Fifth Chapter System Installation In order to make Voicesoft Phone Recording System operate normally we recommend PC requirement according the following e Windows XP operation system above eCPU Speed gt Pentium Dual core E5800 3 2GHz e Can use PCI slot more than one USB connection e Memory 2 GB e Harddisk gt 500G 1 CH can recording 35hr 1GB e Audio box e Other equipment for PC normal operation 5 1 Hardware installation Installation step 1 Power off then plug out power connector 2 Screw off the screws of computer lid and debus the computer box 3 Install your recording card to PCI slot and fixup well 4 Insert your USB software dog into the USB port of PC 5 Connect the telephone line to corresponding phone interfact 5 2 Connection 5 2 1
12. he system from virus Recording file catalogue should be keep in the other disk it can keep safety even if you reinstall the system in future Can set 4 catalogue at most which is different memory at different disk When the recording file is fulled in catalogue one then system will auto save the recording file in catalogue two When the recording file is fulled in catalogue two the system will auto keep the file in catalogue three and so on catalogue three and four But when the recording file is fulled in catalog four the system will auto delete the foremost file 100MB of each disk The system default value it can change in the menu Recording Data As pic26 shown If the file is more important please use the double backup Tick off Backup file storage place in the menu Recording File Backup In the place of select to save file advise not set two folder at the same recording catalogue As pic 27 shown 15 Recording file backup Hl auto backup m Auto backup to the CD Need to install the nero eduipment Pic27 r FIP setting User 202 96 128 68 Password 1234 Connection test Return Pic28 FTP is an automatic backup of remote management capabilities it can auto send the recording file to remote server after you set the FTP server Please tick off the auto backup in the menu of Recording file backup As pic 27 and click setting it will appear the pic 28 then i
13. key to logout It will show grey when the system can not be operated As pic 16 17 shown Login Setting Language Log About i LO i Mode D Rec Inquiry Rec Setting Channels Status Rec Rings Dialling F KA Idle Zog Idle ng Idle EX 07 Idle Vn Idle 2 Idle pic16 Login 1 Loginsystem BLE 3f Channels Status Rec Rings Dialling Rec time E 5 Idle Idle Idle Za Idle pic17 8 4 Setting of Database select It supports more kinds database system according to the users need the system can connect Access MSSQL MYSQL and more kinds database to use Default is Access MDB database If want to use MSSQL MYSQL database it need to install the database system well in your computer first then select the correct database setting lt can use after you testing successful Remark Before you using the recording system it should be selected the correct database system it will lost some data in you change the new database As pic 18 19 shown Dialling 12 FHE Database connection setting Connection database MYSGL pic19 8 5 Recording Settings Login Setting Inquiry Language Log About system D Logout Mode Ei Rec Inquiry System Setting AL Exit system ch Channels Status Rec Rings Dialling time Conversa Dire Line ai EN Idle Zu Idle 19 Click the menu
14. lled 7 1 Open CD doubleclick the file Server Setup exe and click 7 2 Click Next 7 3 Click accept 7 4 The system default installation route is C Program Files T3 EI 5 if not need to change installation catalog then click Install then according to the guide finish the install The Eighth Chapter Software Operation 8 1 Startup System Enter into WINDOWS operation system then doubleclick T3 E shortcut icon on the desktop to enter into recording system After running the system it can see the current status For using safety it need to login system to do some setting 8 2 Main Interface The system has four kinds interface display mode as pic 4 pic 5 pic 6 pic 7 below Interface 1 Pic 4 System default mode L Exit system Channels Status Rec Rings Dialling Rec time Conversa Dira Line Na EN ou lale E305 Idle Idle Idle ET 25 Idle ne Idle Zum Realtime recording Internet users Read Seri LineNo Rings EM Rec time Conversa Dialling gt HDD capacity C 44 S0GB 13078 45 16 Total capacity C 50 00GB Free44 90GB 2 2012 04 18 16 32 32 admin 22 4 Interface 2 E pic 5 oun Language Log About Logout 1 a Mode D Rec Inquiry Setting System Setting ids Exit system TT F0 17309 E305 e E305 E7109 E709 E105 i a E3042 Lo TUS EA E3a9
15. ncel the it stands for using time open or forbid recording 1 2 3 4 start time and end time of the period of time set by 24 hour input 8 6 System Settings rS System setting Recording data Others Cancel the current calls command Record Saved to Disk 1000 MB space Runsoutefspaceitwil 100 MBdata auto clean Allow the shortest length af each Recording file storage station recording sech TTG 4 Catalegone 1535 mem Catalogtwo CA Recording file backup Catalog three 9 File backup store position Catalog four FTF auto backup Setting Auto backup to the CD Need to install the nero equipment F 14 pic2 4 To ensure space for each disk is not fully occupied can set the reserved space according to the customer s need The system default 1000MB it will auto delete the foremost recording file if this space is used up The system default delete space is 100MB Please backukp the important recording file on time As pic 25 shown System setting Recording data L Record Saved to Disk 4000 MB space Runs aut of space it will 100 MBdata auto clear pic 2 5 Recording file storage station Catalog ane Catalog three Catalog four pic 2 6 Advise don t keep the recording file catalogue in C disk and protect t
16. nels ldle line is connected MEN Disconnect Monitor Incoming call D Hooking off Sound control startup Sound Control Recording 8 3 Login and logout system Click login system menu to login the system it will display the interface as pic 13 14 Channels Status E301 Idle Idle pic13 10 Username aamin Password pic14 1 Login Input the user name and password to login Different users have different authorization Default user name admin Password admin Remark lt can tick the Auto Login in selection box if not want to input the user name and password every time It can select and change in the menu of software System Setting Password option then click Enter to save the changes The input user name and password can be Chinese English digital and so on After finish input it will give the user proper limits of authority It means it is allowed to use when you see the tick function As pic 15 shown E System setting Recordind Recordind Inquiry delete Recording Password Setting System Setting db Add 7X Delete Save modification Network lagon permissions Authorized Monitor Quen Lina gP Add Delete Save modification Pic 15 11 2 Logout The user need input user name and password to do some operatation then it can manage the system effective It can click the menu of Logout or click the
17. nput the correct server IP address user name password port and save place and so on parameter setting After testing successful it will can use Or please check the network or server problem Backup to CD automatically it means backup the recording file by CD mode it need use CDRW and some CD software when use this feature 16 ros System setting Recording option MO optian Password option Prefix option Alarm option CRM option other option Forbid na recording Forline numbers Explanation 12 234 45678 HJ The number not need record dp Add Delete Save modification pic37 System setting Recording option NU optopn Password option Pref option Alarm option CRM option other option Forbid no recording Number prefix Farline numbers Explanation es ww The number not need record Delete a Save modification Pic38 Number option setting examples a If you want to set the number 12345678 not be recorded and it will forbid the number no be recorded by dial in or dial out As pic 37 show b Setting the 26906661 line in dial in or dial out not be recorded As pic 38 show 17 Li System setting Recording Setting dh Add gt Delete Save modification Network logon permissions an Auth orized F len Vu J RUE dp Add Delete Save modification System Setting Monitor channel Recording Re
18. p file swiftly according user s condition 7 System has auto back up function extension record calls charge and no record and so functions 8 Incoming call and Out going call number automatically detection 9 Advanced call management function can list print and statistical all incoming call and out going call number 10 Can set 4 disk at most which is harddisk or subarea If system hard disk will be fully occupied it will delete previous record content so that system can operate continuously 11 Multi way of starting record pressure control Key control Soud control 12 Start time of recording can be set freely can record some duration or record whole a day 13 Applies to ISDN PHI SS1 SS7 R2 and soon 14 If system hard disk will be fully occupied it will delete previous record content so that system can operate continuously 15 Direction confirmation Can discriminate Calling and Calling out direction 16 2 classes of password adopted do relative operation according to different authorization 17 Complete recording log can record all system operation 18 Network query and listen recording 19 Channels AGC function 20 Support more kinds free database mode ACCESS MDB MSSQL MYSQL and more kinds data The Third Chapter System default status 1 User name admin Password admin 2 Can monitor all the channels 3 The recording direction is all recording 4 The save route of recording
19. use 10 1 Client installation Openning the CD dblclick the file Client Setup exe b Click OK c Click Next d Click l accept e Then click Install and finish the installation according to the guide 10 2 Open ports Notice Must be opened in Windows Firewall 8700 TCP protocol the steps are a Click the menu Start at the lower left corner b Click Control Panel 23 c Click firewall and click the Exceptions tab then click Add Port OK after adding As pic 10 1 10 2 mm then click Windows General Exceptions Advanced Firewall Windows Firewall is on and blocking incoming network connections with the exception af the programs and services checked below Adding more 0 1 exceptions to this list may increase pour security risk Programs and Services Name File and Printer Sharing Remote Assistance Remote Desktop UPnP framework Add Program Add Delete Display notification when Windows Firewall blocks a program What are the risks of allowing exceptions Pic10 2 10 3 Startup client Add a Port Use these settings to open a port through Windows Firewall find the port number and protocol consult the documentation for the program service pou Want la use Fort number 8700 OUDP Mame E 1 Clinet Pic10 3 26 10 4 Startup Client program 1 Doubleclick the T3 E1
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