Gateway Series Administrator Manual
Contents
1. Unused Tx Ring Tx Tip Unused Pin 8 Pin 1 Unused oo N OQ tA BR O Unused Digium Inc Page 59 Appendix B Specifications This appendix provides specifications required environmental conditions and maximum power consumption for the Gateway Series appliances Physical All Units Size 8 6 x 9 0 x 1 72 21 84 x 22 86 x 4 37 cm Weight 2 lbs 12 oz 1 247 38 gm Interfaces Local Loop Access E1 T1 PRI RJ45 A K A RJ48 USB Standard Type A Receptacle Ethernet Access 10 100 1000base T RJ45 Power Standard 3 pin IEC320 C13 Environment Temperature 0 to 50 C 32 to 122 F operation 20 to 70 C 4 to 158 F storage Humidity O to 90 non condensing Power Requirements Voltage 100 240VAC 50 60Hz Current 0 5A maximum 67mA 120V or 33mA 240V typical Power 10W maximum 7 5W typical Digium Inc Page 60 Appendix C Glossary and Acronyms 8P8C 8 position 8 conductor Module connector commonly used to terminate twisted pair ANSI American National Standards Institute An organization which proposes and establishes standards for international communications asynchronous Not synchronized not timed to an outside clock source Transmission is controlled by start bits at the beginning and stop bits at the end of each character Asynchronous communications are often found in internet access and remote office applications attenuat2. Digium Inc Page 38 Chapter 3 Configuration The Gateway Series appliances have a variety of configuration options This chapter provides information on how to use the Gateway Series web GUI to configure an appliance without the need of command line tools and an overview of the available configuration sections Context sensitive help buttons are provided above most sections of the Gateway Series web GUI Clicking on a help button will open a new window which contains a detailed description of the options available for that section The help buttons appear as Digium Inc Page 39 Chapter 3 Configuration The Gateway Series appliance should already be connected to your network or computer as described in Connecting to the Gateway Series on page 32 Using a Gateway Series supported web browser open a browser window and enter the IP address for the Gateway Series appliance using HTTPS e g https IP If you do not connect using HTTPS a browser error will be displayed The login screen will be displayed An administrator username and password must be entered to proceed The default username for the Gateway Series web GUI is admin and the default password is admin Figure 8 Login Screen Digium Inc Page 40 Chapter 3 Configuration The Gateway Series web GUI is divided into the following main sections m Settings and Configuration on page 42 m Logging and Reporting on page 46 m Status and Diagnostics on page
3. The General Networking Options are described below Hostname Specify the hostname of the Gateway Series appliance Obtain an IP Address via DHCP If a DHCP server exists on the same network as the Gateway Series appliance this feature may be enabled for the IP address to be dynamically assigned via DHCP Note It is recommended that this feature be disabled if the DHCP server is not configured to always provide the same IP address based on MAC address If this is the case the Gateway Series appliance s network settings should be manually configured The MAC address of the Gateway Series appliance is printed on a sticker on the bottom of the unit System IP Address If Obtain an IP Address via DHCP is disabled specify the static IP address for the Gateway Series appliance Network Mask If Obtain an IP Address via DHCP is disabled specify the network mask for the Gateway Series appliance Gateway Address If Obtain an IP Address via DHCP is disabled specify the gateway address for the Gateway Series appliance The gateway address is usually the address of the router on the network DNS Addresses If Obtain an IP Address via DHCP is disabled specify up to 3 DNS servers to be used by the Gateway Series appli ance A DNS server may also be referred to as a nameserver Also Continue Using Default Install IP Address Leaving this option enabled will allow the Gateway Series appliance to listen for network requests on its factory defaul
4. Inc Page 12 Chapter 1 Overview Supported Voice Modes a PRI CPE and PRI NET T1 E1 National ISDN 1 NII National ISDN 2 NI2 EuroISDN 4ESS AT amp T SESS Lucent DMS100 Q SIG a E amp M T1 only Wink Feature Group B Feature Group D a FXO and FXS TI only Ground Start Loop Start Loop Start with Disconnect Detect m SIP Example scenarios utilizing the Gateway Series are illustrated in Figure 1 and Figure 2 on page 14 Digium Inc Page 13 Chapter 1 Overview TDM PBX Gateway VoIP Series Provider Figure 1 TDM PBX to VoIP Scenario VoIP PBX PSTN Gateway Series Figure 2 VoIP PBX to TDM Scenario Digium Inc Page 14 Chapter 1 Overview Echo Cancellation Administrators connecting their Gateway Series appliances to the PSTN or other devices are likely to be placing calls that will result at some point in an unbalanced 4 wire 2 wire hybrid The result of this hybrid is the reflection of a near end echo to the calling party Elimination of this echo is the responsibility of echo cancellation The Gateway Series appliance utilizes hardware based voice processors for echo cancellation and codec transcoding Its hardware echo canceller is designed to handle up to 128ms of echo cancellation across all channels and provides a G 168 compliant echo cancellation solution If not explicitly disabled in the Gateway Series web GUI the ha
5. set the system clock reboot and restore factory settings Included are the following sections Backups on page 49 m Software Updates on page 49 m System Clock on page 49 m System Reset on page 50 Backups This section provides the ability to create and restore a backup Included are the following sections m Download Backup Download a backup in database format m Restore a Backup Restore a backup in database format Software Updates This section provides the ability to perform a software update for the Gateway Series appliance System Clock This section provides the ability to set the system clock on the Gateway Series appliance Digium Inc Page 49 Chapter 3 Configuration System Reset This section provides the ability to perform a system reboot system shutdown or factory reset of the Gateway Series appliance Digium Inc Page 50 Chapter 4 Troubleshooting This chapter provides information regarding troubleshooting tools frequently asked questions and possible resolutions as identified by Digium Technical Support Multiple resources are available to obtain more information about Asterisk and Digium products Please visit both www digium com and www asterisk org for more information Digium Inc Page 51 Chapter 4 Troubleshooting Firmware Recovery and Configuration Reset If a Gateway Series appliance is behaving unexpectedly or the password is forgotten a firmware recovery may need to be p
6. 47 m Maintenance on page 49 Settings and Configuration Configure SIP and TDM settings create call routing groups and rules manage system administrators and set up networking Logging and Reporting Configure and view system statistics and logging Status and Diagnostics View connection status system information perform advanced debugging and troubleshoot problems with diagnostic tools Maintenance Perform configuration backups register your product perform system updates set your system clock reboot and restore factory settings Digium Inc Figure 9 Main Menu Page 41 Chapter 3 Configuration Settings and Configuration This section provides the ability to configure SIP and TDM settings create call routing groups and rules manage system administrators and set up networking Included are the following sections m SIP Endpoints on page 42 m Advanced SIP Settings on page 43 a T1 E1 on page 43 m Call Routing Groups on page 43 m Call Routing Rules on page 44 SIP Endpoints This section provides the ability to add and modify SIP endpoints and configure call media and fax settings A SIP endpoint will typically be a SIP PBX or SIP provider connected to the Gateway Series appliance Included are the following sections Main Primary options for SIP endpoint configuration m Call Settings Advanced DTMF Caller ID signaling and advanced timer settings Media Settings Advanced Medi
7. Inc Page 54 Chapter 4 Troubleshooting What type of cable do I need for the T1 E1 ports on a Gateway Series appliance A straight through RJ45 T1 E1 cable is needed for connecting to the RJ45 ports on a Gateway Series appliance when connecting to the PSTN If connecting to a TDM PBX a crossover RJ45 TIET cable may be required The appropriate cables may be ordered from Digium by visiting www digium com Refer to Table A 2 on page 59 for pin assignments There is a slight echo How can I adjust the sound quality First verify that the Echo Cancellation option under the Port menu of TI EI Settings is enabled If it is not enable it If echo persists adjust the RX Gain and TX Gain options on the same menu For the gain options it is recommended to shift only between values of 5 and 5 Digium Inc Page 55 Chapter 4 Troubleshooting Where can I find answers to additional questions Digium Technical Support 1 256 428 6161 or Toll Free in the U S 1 877 344 4861 is available 7am 8pm Central Time GMT 6 Monday Friday Please refer to Free Installation Support on page 57 for additional information on how to obtain assistance from Digium Technical Support Digium Inc Page 56 Chapter 4 Troubleshooting Free Installation Support Digium hardware products include free installation support In order to receive this support register your Digium product using the serial number located on the serialization sticke
8. me type ou d un type equivalent recommand par le constructeur Mettre au rebut les batteries usages conform ment aux instructions du fabricant Water and Moisture Do not spill liquids on this unit Do not operate this equipment in a wet environment Heat Do not operate or store this product near heat sources such as radiators air ducts areas subject to direct intense sunlight or other products that produce heat Caution To reduce the risk of fire use only No 26 AWG or larger telecommunication wiring for network connections Static Electricity To reduce the risk of damaging the unit or your equipment do not A attempt to open the enclosure or gain access to areas where you are AA not instructed to do so Refer servicing to qualified service personnel Save these instructions for future reference Digium Inc Page 7 TABLE OF CONTENTS Chapter 1 OVETVIEW ee NEES SE ERR RUNDE PE Re 12 Echo CGancellaon llle 15 Chapter 2 Unit Installation ENEE ee ete a eee eee eee ee AGA 16 Unpacking the Unit o osere criem egret rana ee 17 Shipment Inspection 18 Front Panel Identification 19 Unit Identification 22 Hardware Installation 23 Connecting to the Gateway Series 32 Chapter 3 Configurallon Gigs x pl Ra Ex EI 39 Settings and Configuration 42 Logging and Reporting 46 Status and Diagnostics 47 dEr 49 Chapter 4 Troubleshooting 51 Frequently Asked Questions 0c ee
9. 3 transmits data at 34 368 Mbps up to 512 channels DSOs Equivalent to 16 E1 lines EMI Electromagnetic Interference Unwanted electrical noise full duplex Data transmission in two directions simultaneously Digium Inc Page 64 Appendix C Glossary and Acronyms FXO Foreign Exchange Office Receives the ringing voltage from an FXS device Outside lines are connected to FXO ports FXS Foreign Exchange Station Initiates and sends ringing voltage Phones are connected to FXS ports G 711 A recommendation by the Telecommunication Standardization Sector ITU T for an algorithm designed to transmit and receive mulaw PCM voice and A law at a digital bit rate of 64 kbps G 723 1 A recommendation by the Telecommunication Standardization Sector ITU T for an algorithm designed to transmit and receive audio at 6 3 kbps or 5 3 kbps G 729a A recommendation by the Telecommunication Standardization Sector ITU T for an algorithm designed to transmit and receive audio at 8 kbps H 323 A recommendation by the Telecommunication Standardization Sector ITU T for multimedia communications over packet based networks Digium Inc Page 65 Appendix C Glossary and Acronyms HDLC High Level Data Link Control A bit oriented synchronous data link layer protocol developed by the International Organization for Standardization ISO IAX Inter Asterisk eXchange The native VoIP protocol used by Asterisk It is an IETF standar
10. CH lum Gateway Series G100 G200 e E Administrator Manual 601 00020 Rev A Digium Inc 445 Jan Davis Drive Huntsville AL 35806 United States TU m Main Number 1 256 428 6000 Tech Support 1 256 428 6161 U S Toll Free 1 877 344 4861 Sales 1 256 428 6262 www digium com www asterisk org www asterisknow org Digium Inc 2012 All rights reserved No part of this publication may be copied distributed transmitted transcribed stored in a retrieval system or translated into any human or computer language without the prior written permission of Digium Inc Digium Inc has made every effort to ensure that the instructions contained in this document are adequate and error free The manufacturer will if necessary explain issues which may not be covered by this documentation The manufacturer s liability for any errors in the documents is limited to the correction of errors and the aforementioned advisory services This document has been prepared for use by professional and properly trained personnel and the customer assumes full responsibility when using it Adobe and Acrobat are registered trademarks and Acrobat Reader is a trademark of Adobe Systems Incorporated Asterisk Digium Switchvox and AsteriskNOW are registered trademarks and Asterisk Business Edition AsteriskGUI and Asterisk Appliance are trademarks of Digium Inc Any other trademarks mentioned in the document are the property
11. E1 2 Digium Inc Page 22 Chapter 2 Unit Installation Hardware Installation This section describes how to properly install the hardware for a Gateway Series appliance Caution f Only qualified service personnel should continue with hardware installation and configuration of the Gateway Series appliance Users should not attempt to perform these functions themselves Caution This equipment is intended for use in Restricted Access Areas only where equipotential bonding has been applied Grounding The Gateway Series appliance must be properly earth grounded for safety reasons If the unit is not properly earth grounded the unit and or other equipment connected to the unit could be damaged If a Gateway Series appliance is damaged while it is improperly grounded the warranty on the Gateway Series appliance is void A ground lug is located on the opposite side from the front panel of a Gateway Series appliance Attach an appropriate length and gauge of wire to the double crimp ground ring terminal The wire length should be as short as possible and gauge should be 18 AWG or greater Stranded or solid wire is acceptable Wire is not provided with the Gateway Series appliance Double crimp the ground ring terminal to the wire Next slide the ground ring terminal over the ground lug Then fasten the ground ring Digium Inc Page 23 Chapter 2 Unit Installation terminal to the ground lug using the ground nut The grou
12. a types and priorities codecs set tings m Fax Settings Advanced Fax related settings Digium Inc Page 42 Chapter 3 Configuration Advanced SIP Settings This section provides the ability to add and modify advanced SIP settings These settings are for experienced administrators only Please take care when modifying any of these settings The default values should be sufficient for most applications Included are the following sections m Networking General NAT RTP RTCP and DTMF settings m Parsing and Compatibility General SIP methods Caller ID timer configuration and outbound registrations m Security SIP domains authentication and guest calling settings m Media ISDN media QOS TOS settings m Fax Fax related settings T1 E1 This section provides the ability to configure the T1 E1 hardware in the Gateway Series appliance Included are the following sections m General General options for TUE configuration m Port Port specific options for interface type and signaling Call Routing Groups This section provides the ability to add and modify SIP and T1 E1 call routing groups A call routing group allows a group of channels to be addressed when creating a call routing rule Digium Inc Page 43 Chapter 3 Configuration Call Routing Rules This section provides the ability to add and modify call routing rules A call routing rule determines how a call is handled based upon certain characterist
13. ates signals by dividing the data onto different carrier frequencies and TDM separates signals by interleaving bits one after the other mux multiplexer A device which transmits multiple signals over a single communications line or channel See multiplexing node A terminal in a computer network Digium Inc Page 67 Appendix C Glossary and Acronyms NT Network Termination A device connecting the customer s telephone or data equipment to the local ISDN exchange carrier s line NT devices are connected to TE devices PBX Private Branch Exchange A smaller version of a phone company s large central switching office Example Asterisk PCI peripheral component interconnect A standard bus used in most computers to connect peripheral devices POP Point of Presence The physical connection point between a network and a telephone network A POP is usually a network node serving as the equivalent of a CO to a network service provider or an interexchange carrier POTS Plain Old Telephone Service The public switched telephone network PSTN is the network of the world s public circuit switched telephone networks Originally a network of fixed line analog telephone systems the PSTN is now almost entirely digital and now includes mobile as well as fixed telephones PPP Point to Point Protocol Type of communications link that connects a single device to another single device such as a remote terminal to a host computer Di
14. ateway Series web GUI is 192 168 69 1 The default username for the Gateway Series web GUI is admin and the default password is Digium Inc Page 33 Chapter 2 Unit Installation admin 3 It is highly recommended that the admin password be changed using the System Administrators menu on the web GUI 4 Next the IP configuration options should be configured on the Gateway Series appliance See IP Configuration on page 35 Digium Inc Page 34 Chapter 2 Unit Installation IP Configuration The general networking and configuration server options in the Gateway Series web GUI should be configured before others Note Saving changes to the IP configuration requires a restart resulting in all active calls being dropped We recommend against making these changes during business hours Reporting IP Configuration e Saving these changes requires a restart all active calls will be dropped We do not recommend making these changes during business hours General Networking Options Hostname Obtain an IP Address via DHCP 10 24 19 164 Aso Continue Using Default stal P Ew 2160 69 1 265 255 255 0 Configuration Server Reload Remote Config on Reboot Get Config Server from Option 66 via es DHCP d Configuration Sewer gen 00043112233 db Format user passwordQ hostname or iplipath Save IP Configuration WA Figure 7 IP Configuration Menu Digium Inc Page 35 Chapter 2 Unit Installation
15. ay Series appliance is printed on a sticker on the bottom of the unit FTP and HTTP normally do not require a username and password Digium Inc Page 37 Chapter 2 Unit Installation The Configuration Server options are specified below m Reload Remote Config on Reboot Leaving this option enabled will allow the Gateway Series appliance to request that its configuration be reloaded from a configuration server on every reboot Note If this feature will not be used it is recommended that it be disabled m Get Config Server from Option 66 via DHCP If Obtain an IP Address via DHCP is enabled and the DHCP server specifies the path and configuration database file on the configuration server using Option 66 this feature may be enabled for all Gateway Series configu ration settings to be automatically configured using a configuration server The Reload Remote Config on Reboot option must be enabled in order to activate this feature Refer to the note on page 37 for proper syntax when specifying the path and configuration database file a Configuration Server If Obtain an IP Address via DHCP is enabled and Get Config Server from Option 66 via DHCP is dis abled the path to the configuration server may be statically defined using this option The Reload Remote Config on Reboot option must be enabled in order to activate this feature Refer to the note on page 37 for proper syntax when specifying the path and configuration database file
16. ctions to the branch circuit e g use of power strips Important Mounting of the Gateway Series appliance in a rack should be such that no hazardous condition is achieved due to uneven mechanical loading Do not place heavy objects on top of the unit or pull down on the mounted unit Consider the mechanical loading of external cables The weight of the cables can pull on the unit and create uneven loading Secure heavy cables with external cable trays Important N If rack mounting install the Gateway Series appliance in a rack so that the amount of airflow required for safe operation is not compromised Digium Inc Page 25 Chapter 2 Unit Installation Important N If the Gateway Series appliance is installed in a system that is in turn installed in a closed or multi unit rack assembly the operating ambient temperature of the rack environment may be significantly greater than the room ambient While the maximum safe operating temperature is 50 C consideration should be given to installing the unit in an environment compatible with the maximum recommended ambient temperature of 45 C for long term reliability and maximum performance Single Unit Rack Mount In order to rack mount the Gateway Series appliance by itself place one of the short mounting brackets on the front of one side of the Gateway Series appliance Line up the holes from the mounting bracket to the threaded holes on the front side of the Gateway Series ap
17. d to the Telecommunications Network in your country using an approved line cord e g for Australia use only line cords complying with ACA Technical Standard TS008 Caution N Connect only equipment approved for use in your specific country to the telecommunications network voltage circuit ports Connections to a Gateway Series appliance should be made in the following order 1 Gigabit Ethernet 2 TI El Port s 3 Power Cord Digium Inc Page 31 Chapter 2 Unit Installation Connecting to the Gateway Series The Gateway Series web GUI may be accessed by either its DHCP or statically assigned IP address The following browsers are supported IE9 Firefox 8 or newer Chrome 15 Safari 5 Connecting via DHCP assigned IP address If a DHCP server exists on the network that the Gateway Series appli ance will be placed on connect one end of an Ethernet cable to the Gateway Series appliance s Ethernet port and the other end to an Ethernet connection on a network switch or hub This step will con nect your Gateway Series appliance to your network so that the Gate way Series web GUI may be accessed from your network Using a Gateway Series supported web browser open a browser window from a computer on your network and enter the IP address for the Gateway Series appliance using HTTPS e g https 7P If you do not connect using HTTPS a browser error will be displayed The IP address for the Gateway Series web GUI will be a
18. d used to enable VoIP connections between Asterisk servers and between servers and clients that also use the IAX protocol iLBC internet Low Bitrate Codec A free speech codec used for voice over IP It is designed for narrow band speech with a payload bitrate of 13 33 kbps frame length 30ms and 15 2 kbps frame length 20ms ILEC Incumbent Local Exchange Carrier The LECs that were the original carriers in the market prior to the entry of competition and therefore have the dominant position in the market interface A point of contact between two systems networks or devices ISO International Standards Organization IVR Interactive Voice Menu An interactive technology that allows a telephone system to detect voice and keypad input Digium Inc Page 66 Appendix C Glossary and Acronyms LED Light emitting Diode Linux A robust feature packed open source operating system based on Unix that remains freely available on the internet It boasts dependability and offers a wide range of compatibility with hardware and software Asterisk is supported exclusively on Linux loopback A state in which the transmit signal is reversed back as the receive signal typically by a far end network element MGCP Media Gateway Control Protocol multiplexing Transmitting multiple signals over a single line or channel FDM frequency division multiplexing and TDM time division multiplexing are the two most common methods FDM separ
19. der washers could be damaged Connect the first and second Gateway Series appliances together by putting the heads of three screws amp shoulder washers into the three keyed insets Then push down on the second Gateway Series appliance as shown in Figure 5 Make sure the units are flat against each other before pushing the second unit down Otherwise the shoulder washers may be damaged Use two truss head screws not supplied on each mounting bracket to secure both Gateway Series appliances to a rack Digium Inc Page 27 Chapter 2 Unit Installation Figure 5 Side by side Rack Mounting Wall Mount In order to wall mount the Gateway Series appliance the short mounting brackets should be flipped and rotated and fastened on the middle of the right and left sides of the Gateway Series appliance as shown in Figure 6 on page 29 The unit should be mounted at or below eye level to properly view the LEDs In addition the Gateway Series appliance should be properly oriented as shown in Figure 6 Orientations other than those shown in Figure 6 are not acceptable Digium Inc Page 28 Chapter 2 Unit Installation If the Gateway Series appliance is placed in the right side down orientation the 2 remaining 8 black truss head mounting screws should be fully inserted into the screw holes near the front of the right side of the Gateway Series appliance In addition the three 6 pan head screws should be fully inserted into the side b
20. e Gateway Series appliance Power cord with attached T1 E1 loopback plug Mounting brackets 2 each Bracket mounting screws 8 32 black truss head Phillips 3 16 length 6 each Side by side mounting screws 6 32 pan head Phillips 3 16 length 3 each Side by side mounting shoulder washers 3 each Rubber feet 4 each Ground nut Double crimp ground ring terminal Quickstart Guide Note After inspecting the shipment Digium requires that the appliance be registered for support eligibility Unregistered appliances are not eligible for Digium support Please refer to Free Installation Support on page 57 for additional information on how to obtain assistance from Digium Technical Support Digium Inc Page 18 Chapter 2 Unit Installation Front Panel Identification This section describes the components on the front panel of the Gateway Series models USB Recovery T1 E1 Gigabit Status Ethernet Device Ld Status Ethernet T1 E1 Status Port Figure 3 G100 Single Port Appliance Digium Inc Page 19 Chapter 2 Unit Installation USB Recovery BE T1 E1 Gigabit Status Ethernet Device Status Ethernet T1 E1 Status Port Figure 4 G200 Dual Port Appliance m Device Status This LED corresponds to the status of the Gateway Series appliance See Frequently Asked Questions on page 54 for more information m Gigabit Ethernet This 10 100 1000BaseT Ethernet port provides the ability to connec
21. e eee 54 Free Installation Support llli 57 Digium Inc Page 8 Table Of Contents Appendix A Pin Assignments NV SIE NNN SIN le Ne eee NTG NAB KG eee ECH ag 58 Appendix B Specifications aaa omer pese E aie d 60 Appendix C Glossary and Acronyms 4 e eee eens 61 Digium Inc Page 9 Figure 1 Figure 2 Figure 3 Figure 4 Figure 5 Figure 6 Figure 7 Figure 8 Figure 9 Digium Inc List of Figures TDM PBX to VoIP Scenario 14 VoIP PBX to TDM Scenario 14 G100 Single Port Appliance 19 G200 Dual Port Appliance 20 Side by side Rack Mounting 28 Acceptable Wall Mount Orientations 29 IP Configuration Menu 35 Login Screen 40 Main Men NEE tk ates 41 Page 10 List of Tables Table 1 Gateway Series Models 22 Table A 1 Gigabit Ethernet Port Pinouts 58 Table A 2 RJ45 T1 E1 Port Connector 59 Digium Inc Page 11 Chapter 1 Overview Digium s Gateway Series is a converged media gateway product line designed to interface between TDM T1 E1 and IP networks SIP The Gateway Series connects legacy telephone systems to IP networks and seamlessly integrates VoIP PBXs with the PSTN Powered by innovative hardware and software solutions Digium s Gateway Series are managed by a simple intuitive web based interface Digium
22. ents Describes the states supported by the unit B Specifications Details unit specifications C Glossary and Defines terms related to this product Acronyms Digium Inc Page 5 Symbol Definitions Caution statements indicate a condition where damage to the unit or its configuration could occur if operational procedures are not followed To reduce the risk of damage or injury follow all steps or procedures as instructed The ESD symbol indicates electrostatic sensitive devices Observe precautions for handling devices Wear a properly grounded electrostatic discharge ESD wrist strap while handling the device The Electrical Hazard Symbol indicates a possibility of electrical shock when operating this unit in certain situations To reduce the risk of damage or injury follow all steps or procedures as instructed gt p gt Digium Inc Page 6 Important Safety Instructions Servicing Do not attempt to service this unit There are no user serviceable parts inside Refer servicing to qualified service personnel Batteries The batteries in the unit are not user serviceable Refer servicing to qualified service personnel gt gt CAUTION Risk of explosion if battery is replaced by an incorrect type Batteries should be disposed of according to the local laws and regulations of your region ATTENTION II y a danger d explosion s il y a remplacement incorrect de la batterie Remplacer uniquement avec une batterie du m
23. erformed The USB Recovery port can be used to perform a firmware recovery using a recovery image The recovery image reformats the Gateway Series root filesystem and reloads the appropriate software on it It will also overwrite the configuration database returning the Gateway Series appliance to its default configuration Note It is highly recommended to use an image that is equal or greater in version than the firmware that is currently installed on the Gateway Series appliance Every Gateway Series firmware release will include a recovery image The recovery image is located inside of a compressed zip file which can be downloaded from http downloads digium com pub telephony gateway recovery After downloading the recovery image the contents of the compressed zip file must be extracted and copied to the root i e parent directory of an empty USB flash drive Note A USB flash drive is not provided with a Gateway Series appliance It must be purchased separately The USB flash drive should be at least 2GB in size and formatted with the FAT32 filesystem Next power off the Gateway Series appliance Then insert the USB flash drive into the USB Recovery port Power on the Gateway Series appliance The Gateway Series appliance will boot from the USB Digium Inc Page 52 Chapter 4 Troubleshooting Recovery port and process the recovery image which was placed on the USB flash drive Warning Do not disconnect power during thi
24. gium Inc Page 68 Appendix C Glossary and Acronyms PRI Primary Rate ISDN PSTN Public Switched Telephone Network A communications network which uses telephones to establish connections between two points Also referred to as the dial network PTMP JPoint to Multipoint A connection where data is broadcast between more than two endpoints PTP Point to Point A connection restricted to two endpoints PTT Post Telegraph and Telephone The government agencies in many countries that traditionally operated and monopolized the public postal telegraph and telephone services QoS Quality of Service A set of quality requirements for telephone service RBOC Hegional Bell Operating Companies The creation of Regional Bell Operating Companies were a result of AT amp T s telephone monopoly being broken up in 1983 REN Ringer Equivalence Number An arbitrary value which denotes the electrical load a telephone ringer has on a line Digium Inc Page 69 Appendix C Glossary and Acronyms RJ11 A six pin jack typically used for connecting telephones modems and fax machines in residential and business settings to PBX or the local telephone CO RJ45 8P8C un keyed modular connector type for Ethernet over twisted pair Predominantly used in LAN and uses Unshielded Twisted Pair cable RJ48 8P8C modular connector type for T1 and ISDN termination over twisted pair While RJ45 and RJ48 use the same connector they differ in thei
25. ics such as inbound channel and DID It is also possible to manipulate matched numbers before connecting outbound calls System Administrators This section provides the ability to add and modify system administrators for access to the Gateway Series web GUI IP Configuration This section provides the ability to configure IP options for the Gateway Series appliance See IP Configuration on page 35 for more information HTTPS This section provides the ability to supply your own certificate for secure connection to the Gateway Series web GUI A self signed certificate is provided by default Digium Inc Page 44 Chapter 3 Configuration Access Control This section provides the ability to limit access to the web GUI and SIP traffic through the Gateway Series appliance All other protocols are blocked Digium Inc Page 45 Chapter 3 Configuration Logging and Reporting This section provides the ability to configure and view system statistics and logging of the Gateway Series appliance Included are the following sections m Statistics Displays statistics for active calls and calls processed and displays a summary of active calls in progress m System Log Settings for system logging via Syslog Digium Inc Page 46 Chapter 3 Configuration Status and Diagnostics This section provides the ability to view connection status system information perform advanced debugging and troubleshoot problems with diagno
26. ion The dissipation of a transmitted signal s power as it travels over a wire bandwidth The capacity to carry traffic Higher bandwidth indicates the ability to transfer more data in a given time period bit The smallest element of information in a digital system A bit can be either a zero or a one Digium Inc Page 61 Appendix C Glossary and Acronyms bps bits per second A measurement of transmission speed across a data connection BRI Basic Rate ISDN broadband Broadband transmission shares the bandwidth of a particular medium copper or fiber optic to integrate multiple signals The channels take up different frequencies on the cable integrating voice data and video over one line channel A generic term for an individual data stream Service providers can use multiplexing techniques to transmit multiple channels over a common medium Cat5 Twisted pair cable for carrying signals for 10 100 Ethernet telephony and video Cat5 was superseded by Cat5e Cat5e Twisted pair cable for carrying signals for Gigabit Ethernet telephony and video Digium Inc Page 62 Appendix C Glossary and Acronyms CLEC Competitive Local Exchange Carrier A term for telephone companies established after the Telecommunications Act of 1996 deregulated the LECs CLECs compete with ILECs to offer local service See also LEC and ILEC CO Central Office The CO houses local switching equipment All local access li
27. nd data communications The wires are wrapped loosely around each other to minimize radio frequency interference or interference from other pairs in the same bundle USB Universal Serial Bus Industry standard defining communication protocols cables and connectors used in a bus for connection communication and power between electronic devices and computers Digium Inc Page 71 Appendix C Glossary and Acronyms V Volts VolP Voice over Internet Protocol Technology used for transmitting voice traffic over a data network using the Internet Protocol Digium Inc Page 72
28. nd nut must be turned clockwise to tighten it onto the ground lug The opposite end of the wire that is connected to the ground ring terminal should be securily fastened to an unpainted metalic section of a properly earth grounded equipment rack A connector for the opposite end of the wire is not provided with the Gateway Series appliance Note Taking into consideration the requirements of all equipment that is connected to or sharing the rack the equipment rack should be properly earth grounded Refer to the manufacturer of the rack for instructions on how to properly earth ground the rack Important f Use only a grounded electrical outlet when connecting the Gateway Series appliance to a power source If you do not know whether the outlet is grounded consult with a qualified electrician Digium Inc Page 24 Chapter 2 Unit Installation Mounting The included hardware allows the Gateway Series appliance to be wall mounted rack mounted side by side with another Gateway Series appliance or placed flat on a level surface If a single Gateway Series appliance is to be rack mounted the optional long mounting bracket not supplied part number 3244 00042 must be used The optional long mounting bracket can be ordered by contacting a Digium reseller or Digium directly Important Reliable earth grounding of rack mount equipment should be maintained Particular attention should be given to provide connection other than direct conne
29. nes in a particular geographic area terminate at this facility which is usually owned and operated by an ILEC CPE Customer Premises Equipment Terminal equipment which is connected to the telecommunications network and which resides within the home or office of the customer This includes telephones modems terminals routers and television set top boxes DAHDI Digium Asterisk Hardware Device Interface A telephony project dedicated to implementing a reasonable and affordable computer telephony platform into the world marketplace In addition the collective name for the Digium provided drivers for Digium telephony interface products DSO Digital Signal Level 0 A voice grade channel of 64 kbps The worldwide standard speed for digitizing voice conversation using PCM Pulse Code Modulation Digium Inc Page 63 Appendix C Glossary and Acronyms DS1 Digital Signal Level 1 1 544 Mbps in North America T1 and Japan J1 up to 24 voice channels DSOs 2 048 Mbps in Europe E1 up to 32 voice channels DSOs DS1 T1 E1 lines are part of the PSTN DS3 Digital Signal Level 3 T3 in North America and Japan E3 in Europe Up to 672 voice channels DSOs DS3 T3 E3 lines are not part of the PSTN DTMF Dual Tone Multi Frequency Push button or touch tone dialing E1 The European equivalent of North American T1 transmits data at 2 048 Mbps up to 32 channels DSOs E3 The European equivalent of North American T
30. o conditions 1 this device digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Cet appareillage num rique de la classe A r pond a toutes les exigences de l interf rence canadienne causant des reglements d quipement L op ration est sujette aux deux conditions suivantes 1 ce dispositif peut ne pas causer l interf rence nocive et 2 ce dispositif doit accepter n importe quelle interf rence re ue y compris l interf rence qui peut causer l op ration peu d sir e Digium Inc Page 4 Introduction to Gateway Series Documentation This manual contains product information for the Gateway Series appliances Be sure to refer to any supplementary documents or release notes that were shipped with your equipment The manual is organized in the following manner Chapter Kua pio Title Description Appendix 1 Overview Identifies the features of your unit 2 Unit Installation Provides instructions for installing the unit 3 Configuration Provides instructions on how to configure the unit 4 Troubleshooting Explains resolutions to common problems and frequently asked questions pertaining to unit installation and usage A Pin Assignm
31. of their respective owners Digium Inc Page 2 Safety Certification and Agency Approvals Safety UL 60950 1 2nd Edition CSA C22 2 No 60950 1 07 2nd Edition IEC 60950 1 2005 2nd Edition A1 2009 EN 60950 1 2006 2nd Edition A11 2009 A1 2010 AS NZS 60950 1 Ist Edition Other CE Mark European Union 2002 95 EC Restrictions on Hazardous Substances RoHS 2005 747 EC lead free exemption Annex C EMC FCC 47 CFR Part 15 Subpart B Class A Industry Canada ICES 003 Issue 4 Class A EN 55022 2010 Class A EN 55024 2010 EN 61000 3 2 2006 w A1 and A2 EN 61000 3 3 2008 AS NZS CISPR 22 2006 Class A Digium Inc Page 3 FCC Part 15 This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this device in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Industry Canada This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Operation is subject to the following tw
32. pliance Two 8 black truss head screws should be inserted and turned clockwise to fasten the mounting bracket Do not over tighten Repeat these steps when installing the optional long mounting bracket not supplied part number 3244 00042 on the other side of the Gateway Series appliance Then use another 2 8 black truss head screws on each mounting bracket to secure the Gateway Series appliance to a rack Digium Inc Page 26 Chapter 2 Unit Installation Side by side Rack Mount In order to rack mount the Gateway Series appliance side by side with another Gateway Series appliance place one of the short mounting brackets on the front of the left side of the first Gateway Series appliance Line up the holes from the mounting bracket to the threaded holes on the front of the left side of the first Gateway Series appliance Two 8 black truss head screws should be inserted and turned clockwise to fasten the mounting bracket Repeat these steps when installing a short mounting bracket on the front of the right side of the second Gateway Series appliance Each of the three 6 pan head screws should be inserted into a shoulder washer as shown in Figure 5 on page 28 Make sure the narrow side of the shoulder washer is away from the head of the screw The three screws should then be inserted and turned clockwise to fasten to the side by side holes on the right side of the first Gateway Series appliance Do not overtighten the screws or the shoul
33. r wiring RJ48 is commonly seen on T1 lines and uses Shielded Twisted Pair cable SIP Session Initiation Protocol An IETF standard for setting up sessions between one or more clients It is currently the leading signaling protocol for Voice over IP gradually replacing H 323 T1 A dedicated digital carrier facility which transmits up to 24 voice channels DSOs and transmits data at 1 544 Mbps Commonly used to carry traffic to and from private business networks and ISPs T3 A dedicated digital carrier facility which consists of 28 T1 lines and transmits data at 44 736 Mbps Equivalent to 672 voice channels DSOs Digium Inc Page 70 Appendix C Glossary and Acronyms TDM Time Division Multiplexer A device that supports simultaneous transmission of multiple data streams into a single high speed data stream TDM combines signals by interleaving bits one after the other TE Terminal Equipment A device that is established as a point of termination of a communications circuit or channel Terminal equipment comprises all customer premises equipment CPE TE devices are connected to NT devices telco A generic name which refers to the telephone companies throughout the world including RBOCs LECs and PTTs tip and ring The standard termination on the two conductors of a telephone circuit named after the physical appearance of the contact areas on the jack plug twisted pair Two copper wires commonly used for telephony a
34. r of your Digium unit Steps to receive installation support 1 Record your product serial number 2 Register your product at http www digium com register 3 E mail Digium Support via support digium com or telephone via 1 256 428 6000 or Toll Free 1 877 DIGIUM 1 Note Digium does not provide support for unregistered products Digium Inc Page 57 Appendix A Pin Assignments The RJ45 8P8C port labeled ETH on the Gateway Series appliance is 8 pin The pin assignments are identified in Table A 1 Note Category 5e or Category 6 cables are required for Gigabit 1Gbps operation up to 100 meters Category 5 cables will work for short runs but the link speed may be limited over long distances Table A 1 Gigabit Ethernet Port Pinouts Diagram Pin Description Pin 1 Pin 8 1 Bi directional pair A Bi directional pair A Bi directional pair B B Ww N Bi directional pair C Bi directional pair C Bi directional pair B Bi directional pair D o N N tA Bi directional pair D Digium Inc Page 58 Appendix A Pin Assignments All RJ45 8P8C ports labeled T E on the Gateway Series appliance are 8 pin RJ45 jacks are also commonly referred to as RJ48 when used for telecommunication The pin assignments are identified in Table A 2 Table A 2 RJ45 T1 E1 Port Connector Pin Description 1 Rx Ring NI Rx Tip
35. rdware based echo canceller will automatically operate and cancel all network echo within its tail range 1024 taps Digium Inc Page 15 Chapter 2 Unit Installation This chapter provides the following information Unpacking the Unit on page 17 Shipment Inspection on page 18 Front Panel Identification on page 19 Unit Identification on page 22 Hardware Installation on page 23 Note The Gateway Series appliance installation instructions are written so that they will apply to any model in the series Examples and model specific information are included as needed Digium Inc Page 16 Chapter 2 Unit Installation Unpacking the Unit When you unpack your unit carefully inspect it for any damage that may have occurred in shipment If damage is suspected file a claim with the carrier and contact the reseller from which the unit was purchased If the unit was purchased direct from Digium contact Digium Technical Support at 1 256 428 6161 Keep the original shipping container to use for future shipment or proof of damage during shipment Note Only qualified service personnel should install the unit Users should not attempt to perform this function themselves The installer must ensure that the equipment is reliably earth grounded in accordance with the National Electrical Code Digium Inc Page 17 Chapter 2 Unit Installation Shipment Inspection The following items are included in shipment of a Gateway Series applianc
36. s process The recovery process will take at least 3 minutes to complete During this process the Device Status LED will turn red for a fraction of a second Then it will turn amber for less than a minute Next it will run red for about 2 minutes Lastly the Device Status LED will remain off At this point it is safe to power off the Gateway Series appliance Remove the USB flash drive and power cycle the Gateway Series appliance Digium Inc Page 53 Chapter 4 Troubleshooting Frequently Asked Questions What do the colors of the Device Status LED indicate m Red Hardware is initializing m Amber Software is initializing Hardware is initialized m Green Hardware and software are fully initialized and running What do the colors of the Ethernet Status LEDs indicate m Steady Green left side Active Link m Blinking Amber right side Network activity What do the colors of the TI E1 Status LEDs indicate m Steady Green right side Appliance is in sync with the far end m Steady Yellow right side Appliance is synchronizing or is receiv ing a yellow alarm from the far end m Steady Red right side Appliance is not seeing far end circuit is not up or cable is bad m Singular Blinking Green right side Line has been placed into loopback mode m Steady Blue left side T1 E1 software driver is initialized but con figuration is invalid a All Off T1 E1 software driver is not initialized Digium
37. ssigned by the DHCP server on the network The DHCP server on the network will need to be accessed to determine the IP address assigned to the Gateway Series appliance The default username for the Gateway Series web GUI is admin and the default password is admin Digium Inc Page 32 Chapter 2 Unit Installation 3 It is highly recommended that the admin password be changed using the System Administrators menu on the web GUI 4 Next the IP configuration options should be configured on the Gateway Series appliance See IP Configuration on page 35 Connecting via Statically assigned IP address 1 If a DHCP server does not exist on the network that the Gateway Series appliance will be placed on connect one end of an Ethernet cable to the Gateway Series appliance s Ethernet port and the other end to an Ethernet connection on a computer That computer will need to use the network configuration listed below This step will connect your Gateway Series appliance to your computer so that the Gateway Series web GUI may be accessed from your computer Network settings for computer connecting to Gateway Series IP 192 168 69 2 Netmask 255 255 255 0 Broadcast 192 168 69 255 2 Using a Gateway Series supported web browser open a browser window and enter the IP address for the Gateway Series appliance using HTTPS e g https 7P If you do not connect using HTTPS a browser error will be displayed The default IP address for the G
38. stic tools Included are the following sections m Connection Status on page 47 m System Information on page 47 m Advanced Debugging on page 48 m Technical Support on page 48 Connection Status This section provides the ability to view the connection status of network interfaces SIP endpoints and T1 E1 interfaces Included are the following sections m Network Status of network interfaces m SIP Endpoints Status of SIP endpoints a T1 E1 Interfaces Status of T1 E1 interfaces per port System Information This section provides the ability to view system information on the Gateway Series appliance including model number software version MAC address uptime and system time Digium Inc Page 47 Chapter 3 Configuration Advanced Debugging This section provides the ability to record and download debug logs for troubleshooting Included are the following sections m Debugging Sessions in Progress Displays existing logs or recording sessions in progress m Start a New Debugging Session TCP traffic gateway logging and system logging settings for starting a new debugging session Technical Support This section provides the ability to enable remote access for Digium Support Personnel to access the Gateway Series appliance for support purposes Digium Inc Page 48 Chapter 3 Configuration Maintenance This section provides the ability to perform configuration backups register the unit perform system updates
39. t IP address Note For security purposes it is recommended that this feature be disabled after initial IP configuration is complete After this feature is disabled the Gateway Series appliance will be accessible only from Digium Inc Page 36 Chapter 2 Unit Installation the IP address that is assigned by the DHCP server or statically configured Factory Default IP Address Displays the factory default IP address assigned to the Gateway Series appliance Default Install Mask Displays the factory default network mask of the Gateway Series appliance The Gateway Series appliance is capable of loading its configuration from a configuration server on reboot This allows Gateway Series appliances to be quickly and easily deployed at multiple locations with minimal interaction from an administrator In order to generate a configuration to place on a configuration server configure a Gateway Series appliance generate a backup from the web GUI as described in Backups on page 49 and place the backup file on the configuration server at the path described below Note The format of the path to the configuration server is protocol user password hostname or ip path The protocol may be either tftp ftp or http The Gateway Series appliance will request a configuration database with the filename of xxxxxxxxxxxx tgz where XXXXXXxxxxxx is the unit s MAC address from the configuration server The MAC address of the Gatew
40. t to an internal or external network using an RJ45 interface and supports Auto MDIX It is used to pass Ethernet pack etized voice and web management data between the Gateway Series and the network See Gigabit Ethernet Port Pinouts on page 58 for more information m Ethernet Status These LEDs correspond to the status of the Ethernet connection See Frequently Asked Questions on page 54 for more information Digium Inc Page 20 Chapter 2 Unit Installation USB Recovery This port can be used to perform a firmware recovery and configuration reset See Firmware Recovery and Configuration Reset on page 52 for more information Warning The USB Recovery port provides a limited amount of current which is sufficient only to power a USB flash drive Do not connect any other type of device to this port The USB flash drive should be fully USB 2 0 compliant m T1 E1 Port s These ports are used for connecting T1 or E1 cables See RJ45 T1 E1 Port Connector on page 59 for more information m T1 E1 Status These LEDs correspond to the status of the T1 E1 ports See Frequently Asked Questions on page 54 for more infor mation Digium Inc Page 21 Chapter 2 Unit Installation Unit Identification The defining characteristic of the Gateway Series models are the number of ports supported See Table 1 for a list of the various models Table 1 Gateway Series Models Model Type Ports G100 TI El 1 G200 TI
41. y side holes on the right side of the first Gateway Series appliance Note The Gateway Series appliance must be properly grounded for safety reasons If the unit is not properly grounded damage could arise to the unit and or other equipment connected to the unit o al S role NG Right side down Back side down O O E hu en T E Si 5a S ge o Front side Back side Left side Right side Figure 6 Acceptable Wall Mount Orientations Digium Inc Page 29 Chapter 2 Unit Installation Level Surface In order to place the Gateway Series appliance flat on a level surface the rubber feet should be adhered to the 4 corners of the bottom of the Gateway Series appliance This will help secure the Gateway Series appliance to the surface it is placed on Note The Gateway Series appliance must be properly grounded for safety reasons If the unit is not properly grounded damage could arise to the unit and or other equipment connected to the unit Digium Inc Page 30 Chapter 2 Unit Installation Connecting Ports A description of each of the front panel connectors on a Gateway Series appliance is available in the section titled Front Panel Identification on page 19 Please refer to that section to determine what should be connected to each connector Caution This unit must be connecte
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