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FRITZ!Box 3272

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1. Click the Save Settings button to save the current set tings of your FRITZ Box on your computer and save the export file on your computer A prerequisite for loading a new firmware file is that your current FRITZ Box settings have been saved in a backup file Using this file you can restore the settings of your FRITZ Box as needed Click the Browse button and choose the file with the new firmware you already downloaded and saved on your computer Click the Start Update button The new firmware is transmitted to the FRITZ Box Never clear the connection between FRITZ Box and the computer during a firmware update and do not unplug the power cord as this interrupting the firmware update could damage your FRITZ Box The firmware update is complete when the Info LED stops flashing 10 4 Using the Automatic Search for Updates With the AVM service Search for updates automatically you will always be informed about the latest FRITZ OS updates for your FRITZ Box When a new firmware for your FRITZ Box was found you will be notified on the Overview page From here you can then install the update New updates are not installed automatically FRITZ Box 3272 58 AYM Using the Automatic Search for Updates Performing a firmware update 1 Open the Overview page If an update for your FRITZ Box is found you will be noti fied with the message The latest firmware is n
2. FRITZ Box 3272 117 AYM Wireless LAN Connection Interrupted Entering the correct wireless LAN key If you establish the wireless connection manually enter the correct network key which is found in the user interface of your FRITZ Box 1 Connect a computer to the FRITZ Box with a network ca ble see page 17 2 Open the FRITZ Box user interface see page 26 3 Select WLAN Security 4 Take note of the wireless LAN key or click Apply and print out the wireless LAN security settings 18 3 Wireless LAN Connection Interrupted If the wireless LAN connection between your computer and the FRITZ Box is disrupted this may be due to a variety of causes Work through the following steps in sequence until the error has been resolved Position the FRITZ Box and wireless devices correctly Often all that is needed is to position the FRITZ Box and wire less devices in different locations to improve the wireless LAN connection e Do not set up the FRITZ Box in the corner of a room Do not set up the FRITZ Box directly next to or beneath an obstacle or a metal object like a cabinet or radiator e Position the FRITZ Box and your wireless devices so that there are as few obstacles between them as possible FRITZ Box 3272 118 AYM Wireless LAN Connection Interrupted Configure automatic radio channel selection Configure automatic selection of the radio channel in the FRITZ Box Then the FRITZ Box
3. Table of Contents 2 1 2 2 2 3 3 1 3 2 3 3 4 1 4 2 5 1 5 2 6 1 6 2 6 3 6 4 6 5 Symbols atid Highlighting a4 icuadets cowie waves ean 6 The FRITZ BOX 3272 65 40444444446040000sb00044 600 rg Ports Interfaces Buttons and LEDs 8 Ports and InterfaceS 0 eee cece cece cece e tenes 8 BUON S soca dnai ara aoe O E tere eine co ed edna na dct a 9 LEDS erii isa a a aE EES eyed eve We layed weak gland acdsee 10 Before You Connect the FRITZ Box 005 11 Contents of the FRITZ Box Package cece cece eens 11 Requirements for Operation cece cece eee eens 11 Security and Handling cece cece eee teenies 12 Connecting the PRITZIBOK 62 lt 5 se ehen4dene dieses 14 Connecting to Electrical Power cee ee eee ee eee ee 14 Connecting to the Internet 0 cc eee cece eee eens 15 Connecting the Computer to the FRITZ Box 17 Connecting Computers to the LAN Port 2 000 17 Connecting Computers Wirelessly over Wireless LAN 19 The FRITZ Box User Interface cece eee 26 Opening the User Interface eee eee ee eee eee 26 Overview Everything ata Glance eee eee eee eee 26 Configuring FRITZ Box with the Wizards 0008 27 Standard View and Advanced View cece eee eee 28 Saving the FRITZ Box SettingS 00 cee eee eee eee eee 28 FRITZ Box 3272 2 AYM 7 1 7 2 7 3
4. 3 Click on the Chrome menu Customize and Control Goo gle Chrome button and select History Clear Brows ing Data Select the beginning of time and below it only the op tion Empty the cache Click Clear browsing data Other Web Browsers If you use a different web browser see the help of the brows er for instructions on how to clear the cache FRITZ Box 3272 114 AYM The User Interface Does Not Open Checking the Proxy Settings of the Web Browser If a proxy server is enabled in your web browser the address of the FRITZ Box must be entered as an exception Check your web browser settings Firefox 1 Click on the orange Firefox button and select Options Options Or click Tools in the menu bar and select Options 2 Select Advanced Network 3 Under Connection click the Settings button 4 Ifthe option Manual proxy configuration is enabled enter fritz box in the No Proxy for field and then click OK Ifthe manual proxy configuration is not enabled click Cancel Internet Explorer 1 Click the Extras button and select Internet Options 2 Switch to the Connections tab and click the LAN set tings button 3 Ifthe Use a proxy server for your LAN option is en abled click on Advanced Under Exceptions enter fritz box and click OK If no proxy server is used
5. DSL 3 Connect the other end to the socket on the DSL splitter labeled DSL or similar Connecting with the Cable Connection With an additional cable modem you can also use your FRITZ Box 3272 on acable connection Use a network cable 1 Connect the free end of the network cable to the LAN Ethernet port on the cable modem 2 Connect the other end of the network cable to the socket on the FRITZ Box labeled LAN 1 3 Connect a computer with the FRITZ Box either via wireless LAN or using a network cable see page 17 FRITZ Box 3272 15 AYM Connecting to the Internet 4 Setup the Internet connection for connections via cable in the FRITZ Box see page 33 Connecting to the Internet via the Mobile Network If no other kind of Internet connection is available you can use your FRITZ Box to connect to the Internet via the mobile communications network A USB modem for mobile Internet access UMTS HSPA is required for this The FRITZ Box supports UMTS HSPA modems from various manufacturers 1 Insert the USB modem into the USB port on the FRITZ Box 2 Set up the Internet connection via the mobile communi cations network see page 33 Connecting with a Router Network You can use the FRITZ Box at an already existing Internet ac cess For this the FRITZ Box is not connected to the router or network Connecting Using a Network Cable 1 Connect the FRITZ Box to the router with a network
6. FRITZ Box 3272 101 AYM Configuring Access Rights 15 4 Configuring Access Rights You can protect the data on your USB storage from unautho rized access by securing the user interface of your FRITZ Box with a password In the System FRITZ Box Password menu you can e configure a shared password that is requested every time anyone in your home network accesses the FRITZ Box and the connected USB storage media e configure various FRITZ Box users You can configure a password for each FRITZ Box user and then specify which connected USB storage media each user is al lowed to access A USB storage medium connected to the FRITZ Box can be reached in the home network by entering the shared FRITZ Box password From the Internet you can reach the USB storage medium only by logging in with your individual user name and password Information on the user controls of your FRITZ Box is present ed in the section Password Protection Security for the FRITZ Box from page 37 15 5 Accessing USB Memory The participants in the home network have various possibili ties for accessing the various storage media of the FRITZ Box e Home network members can access the contents of con nected USB memory and all other memory of the FRITZ Box especially conveniently with FRITZ NAS For this FRITZ NAS offers a graphic interface and allows data exchange by drag amp drop Continue reading from section FRITZ NAS Storage in the Home Net
7. Security and Handling e forthe wireless LAN connection to tablets smartphones and computers Tablets smartphones or computers that support wire less LAN compliant with IEEE 802 11n IEEE 802 11 or IEEE 802 11b Computers that do not have wireless LAN integrated can be equipped with wireless LAN support by installing a wireless LAN device like a FRITZ WLAN USB Stick for instance e for connecting computers using network cable computer with a network port network adapter standard Ethernet 10 100 1000 Base T 3 3 Security and Handling Before installing and using the FRITZ Box please read the fol lowing security and handling instructions Safety Instructions When connecting the FRITZ Box 3272 be sure to observe the N following security instructions in order to protect yourself and the FRITZ Box from harm e Avoid overloading power outlets extension cables and socket strips Overloaded power supply components present a fire and electrocution risk Avoid using sockets strips and extension cords if at all possible Do not connect multiple extension cords or socket strips to each other e Before mounting the FRITZ Box on the wall make sure that there are no electrical lines gas or water pipes lo cated where you need to drill the holes If necessary check the site with a pipe detector or con sult with qualified experts e Make sure that the ventilation slits on the FRITZ Box housing are always
8. Refresh status if the status of your MyFRITZ ac count is not yet marked with a red icon 9 2 Using MyFRITZ As soon as you have created a MyFRITZ account and regis tered your FRITZ Box with the account you can begin using the MyFRITZ service You can reach your FRITZ Box from anywhere by opening the myfritz net web site in any web browser If you use a Smartphone or a tablet the MyFRITZ App by AVM offers you simple access to your FRITZ Box at home MyFRITZ in the Web Browser 1 Open the myfritz net website 2 Login with your e mail address and your MyFRITZ pass word 3 Click the To My FRITZ Box button 4 To register with your FRITZ Box enter the data of your FRITZ Box user account You will be directed to the MyFRITZ page of your FRITZ Box FRITZ Box 3272 51 AYM Using MyFRITZ If you have enabled the right to access FRITZ NAS for FRITZ Box user account you are using via the MyFRITZ page you can access the storage media you released for sharing MyFRITZ over a Smartphone or Tablet With the MyFRITZ App from AVM you can use the MyFRITZ web service on the following devices e Android smartphones or Android tablets with Google An droid 2 2 or later e iPhone model 3GS or later or iPod touch 3rd genera tion or higher or iPad with iOS 5 0 or later The MyFRITZ App is available from the Google Play Store and the Apple App Store For more information tips and information
9. 7 4 7 5 8 1 8 2 8 3 8 4 9 1 9 2 9 3 10 10 1 10 2 10 3 10 4 11 11 1 11 2 11 3 11 4 11 5 11 6 11 7 11 8 11 9 Configuring an Internet Connection in the FRITZ Box 32 Configuring an Internet Connection for DSL 32 Configuring the Internet Connection for Cable 33 Configuring an Internet Connection for the Mobile Network 33 Configuring the Internet connection over LAN 1 FRITZ Box as Ge TOUTE eai eea a e Gate e apenas Sob E eke nda wera 34 SUMMING the Nehri rii os cw care srnndet ecient E E ES 36 Password Protection Security for the FRITZ Box 37 A single FRITZ Box Access for All Users 0 c ee ee eee 39 Individual Access for Each FRITZ Box User 0 0000 40 Forgotten Password What ToDo eee ee ee eee ee eee 47 Using the FRITZ Box without a Password 0000 48 MyFRITZ Global Access to the FRITZ Box 49 Configuring MyFRITZ 0 eee cece ec cee eee eee eees 49 Usine MYERITZ ise dark Seach od Sided se are al gre mode reopen aed Stend dela ania 51 Security with MyFRITZ 0 ce eee eee eens 54 Firmware Update Updating FRITZ OS 55 Performing an Update with the Wizard 0 0 55 Performing an online update eee eee eee eee eee 56 Performing a Manual Update 0 eee ee ee ee eee 57 Using the Automatic Search for Updates 00 58 FRITZ Box as an Inter
10. Configure the USB printer as a network printer on the FRITZ Box if e the participants in the home network are to be able to use the printer jointly and simultaneously e the printer is to be used by computers that use an oper ating system other than Windows FRITZ Box 3272 103 AYM Sharing a USB Printer For information about how to configure a USB printer as a net work printer see the section Setting Up a USB Printerasa Network Printer on page 104 Using a USB Printer with FRITZ Box USB Remote Connection Configure the USB printer on the FRITZ Box with the FRITZ Box USB remote connection if the USB printer is an all in one device fax printer scan ner and the entire range of functions is to be used e the USB printer is equipped with convenience features like ink level display and you would like to use these e the USB printer uses bidirectional data exchange In oth er words Not only does the computer send data to the printer the printer also sends status messages to the computer This communication in both directions is typi cal of the Windows printers or GDI printers that work only with special Windows device drivers For information about how to configure a USB printer with the USB remote connection continue reading from the section Configuring a USB Printer with FRITZ Box USB Remote Connection on page 107 Setting Up a USB Printer as a Network Printer Connect the USB printer to the USB p
11. Saving the FRITZ Box Settings w Enter the password 4 Click Browse and select a backup file 5 Click Source File When the backup file is loaded you will receive an over view of all settings that you can apply to the FRITZ Box Settings that do not match your FRITZ Box or which are already configured in your FRITZ Box will not be offered for application 6 Select from the list the settings to be adopted 7 Click Apply The selected settings are loaded to the FRITZ Box After the settings have been applied the FRITZ Box must be restarted FRITZ Box 3272 31 AYM Configuring an Internet Connection in the FRITZ Box 7 Configuring an Internet Connection in the FRITZ Box Once you have connected the FRITZ Box to your Internet connection you must configure the Internet connection in the FRITZ Box user in terface so that the FRITZ Box can establish the connection to your In ternet service provider and connect to the Internet The sequence and number of steps required to configure your Internet connection depend on the kind of connection the desired operating mode and the Internet service provider Fel Configuring an Internet Connection for DSL Enter the Internet account information you received from your DSL Internet provider These data are required to configure the Internet connection Your Internet service provider also supplied information about the configuration of your Internet con
12. click Cancel Google Chrome Check whether the use of a proxy server is enabled If so en ter fritz box as an exception in the proxy server Settings Google Chrome uses the proxy settings of your operating sys tem Windows or Mac OS For more information go to Google Chrome Help and enter the keyword network settings FRITZ Box 3272 115 AYM The User Interface Does Not Open Other Web Browsers Check whether the use of a proxy server is enabled If so en ter fritz box as an exception in the proxy server settings For more information on the proxy settings see the Help for your web browser Configuring the Computer s Network Adapter On your computer enable the setting Obtain an IP Address Automatically forthe network adapter used to connect to the FRITZ Box For instructions see page 96 Opening the User Interface Using an Emergency IP Address The FRITZ Box has an emergency IP address 169 254 1 1 at which it can always be reached You can use this IP ad dress as follows 1 Connect your computer to the LAN 2 port of the FRITZ Box using a LAN cable 2 If your computer is already connected with the FRITZ Box over wireless LAN clear the wireless connection 3 Make sure that the computer obtains its IP address auto matically see page 96 4 Clear all other connections between your FRITZ Box and other network devices 5 Inthe web browser enter the address 169 2
13. 169 254 1 1 For instructions about how to handle fixed IP addresses see the section Opening the User Interface Using an Emergency IP Address from page 116 FRITZ Box 3272 91 AYM Network Settings in the FRITZ Box Pv4 Address in the FRITZ Box Upon delivery the FRITZ Box is assigned the following IPv4 address 192 168 178 1 If you would like to change the IPv4 address please read through the following sections When Does It Make Sense to Change the IPv4 Address You should change the IPv4 address of the FRITZ Box if the following apply to your network e You have an existing local IPv4 network one subnet with several computers e Fixed IPv4 addresses are registered in the network set tings of the computer and you do not want to or are not permitted to change these addresses e You want to connect the FRITZ Box to the local IPv4 net work in order to make the FRITZ Box features available to all of the computers in the IPv4 network Reserved IP Addresses The entire IP network 192 168 180 0 in the FRITZ Box is re served for internal purposes IPv4 addresses from this network may not be assigned to the FRITZ Box DHCP Server for IPv4 The FRITZ Box is equipped with its own DHCP server for the IPv4 network The DHCP server is enabled by default in the factory settings The following range of IP addresses is re served for the DHCP server in the factory settings 192 168 178 20 192 168 178 200 This IP add
14. 2 Disconnect the FRITZ Box from the power supply Reconnect to the power supply after about five seconds and wait until the Power LED lights up In the first ten minutes after restarting you can restore the factory settings to the FRITZ Box Open the browser on a computer connected with the FRITZ Box by wireless LAN or LAN and enter fritz box in the address field In the Welcome to your FRITZ Box window click under neath the password query on Forgot password and follow the instructions on the screen The FRITZ Box is reset to the factory settings and then re started Afterwards you can once again access the FRITZ Box user interface After restarting reconfigure the FRITZ Box over the user interface or load your saved settings to the FRITZ Box see page 28 This concludes the reset of the FRITZ Box FRITZ Box 3272 47 AYM Using the FRITZ Box without a Password 8 4 Using the FRITZ Box without a Password From within the home network you can operate the FRITZ Box user interface without enabling password protection This means that every user who accesses the interface of your FRITZ Box can view and change all information and settings In the No login mode your private information is not suffi ciently protected from malicious programs or unwelcome ac tivities Therefore we urgently advise against using the FRITZ Box without password protection Protect your FRITZ Box by defining
15. 4 standard Ethernet 10 100 Base T Two USB host controllers USB version 2 0 wireless LAN access point with support for wireless net works in the 2 4 GHz frequency band IEEE 802 11b 11 Mbit s IEEE 802 11g 54 Mbit s IEEE 802 11n 450 Mbit s 20 2 Router Functions Router DHCP server Firewall with IP masquerading NAT IPv4 and IPv6 Child protection and filter lists Port forwarding rules Dynamic DNS VPN FRITZ Box 3272 123 AYM User Interface and Display 20 3 User Interface and Display e Configuration and status messages via a web browser on a connected computer e five LEDs indicate the condition of the device 20 4 Physical Specifications 20 5 Cable e Dimensions W x D x H approx 210 x 25x 155mm e Supply voltage 230 V 50 Hz e Maximum power consumption 12 W e FRITZ OS can be updated e Conforms to CE standards e Ambient Conditions Operating temperature 0 C 40 C Storage temperature 20 C 70 C relative humidity operation 10 90 relative humidity idle 5 95 Network Cable The network cable yellow of the FRITZ Box 3272 is a stan dard category 5 Cat 5 Ethernet cable Please use a standard STP type Shielded Twisted Pair Ethernet cable of category 5 Cat 5 to replace or extend the Ethernet cable To extend the cable you will need a shielded RJ45 double coupling Cat 5 with a 1 1 pin assignment You can use both straight cable
16. A password must be entered only if you would like to transfer the settings of this FRITZ Box to another FRITZ Box In the next windows confirm that the backup file should be saved by clicking OK Click Next to conclude the backup of your settings Saving Restoring Applying Settings To save and restore your FRITZ Box settings without a Wizard use the System Save Settings menu in the user interface Here you can save your FRITZ Box settings on the Save tab restore all of your saved settings to the same FRITZ Box on the Restore tab load all of your saved settings to another FRITZ Box of the same model on the Restore tab load your saved settings to another FRITZ Box model on the Apply tab In this case you can select which set tings are to be applied to the FRITZ Box To load your saved settings to another FRITZ Box of the same model or to apply the settings of another FRITZ Box model to your FRITZ Box the backup file must always be password protected Saving settings 1 Open the System Save Settings menu Depending on the browser you use and how it is config ured while saving either you can specify a location for storage or automatically have the backup file saved to a certain download folder Enter a password of your choice in the Password field FRITZ Box 3272 29 AYM Saving the FRITZ Box Settings A password must be entered only if
17. FRITZ App Fon and call list After logging in from the home network with these rights the user can open the fritz box view There he can view the contents of faxes and the call list and FRITZ App Fon and listen to voice messages Access to NAS contents After logging in from the home network a user with these rights can open the FRITZ Box user interface Here he can view the contents for which he has read rights and if he has write rights as well edit these contents Access to NAS contents can be granted for all storage media available on the FRITZ Box or for one selected di rectory Accessing the FRITZ Box from the Internet To be able to access your FRITZ Box from the Internet the fol lowing conditions must be fulfilled You have set up a MyFRITZ account see page 49 Your FRITZ Box is registered with this MyFRITZ account The option Access from the Internet permitted is en abled in your user account FRITZ Box 3272 43 AYM Individual Access for Each FRITZ Box User e The option Internet access to the FRITZ Box via HTTPS enabled is selected in the Internet MyFRITZ menu orin the Internet Permit Access FRITZ Box Services menu When the MyFRITZ service is enabled this checkmark is set automatically A FRITZ Box user who has been granted Internet access can use the MyFRITZ myfritz net service to access the corre sponding FRITZ Box from any location From the Intern
18. a password for the FRITZ Box user interface To do this go to the System FRITZ Box Password Login in from the Home Network and select one of the password pro tection methods For comprehensive information about logging in to the FRITZ Box with a password see the sections Individual Ac cess for Each FRITZ Box User from page 40 and A single FRITZ Box Access for All Users from page 39 FRITZ Box 3272 48 AYM MyFRITZ Global Access to the FRITZ Box 9 MyFRITZ Global Access to the FRITZ Box MyFRITZ is a web service by AVM with which you can access your FRITZ Box from anywhere in the world over the Internet just as if you were at home This chapter describes what MyFRITZ does and how to configure MyFRITZ Using FRITZ Box from On the Go Using the web browser of any computer tablet or smart phone accessing your FRITZ Box from anywhere is safe and simple The following data are accessible e FRITZ NAS Photographs music and documents located onthe storage media connected to the FRITZ Box are available anywhere via MyFRITZ With MyFRITZ and FRITZ NAS your FRITZ Box offers a personal cloud service in which all of your data are lo cated safely at home Data transmission is encrypted see page 54 e FRITZ Box user interface With MyFRITZ you can open the user interface of your FRITZ Box from anywhere and con figure settings Exactly which data are available to you depends on the set t
19. cece cece eee 120 Uninstalling Supplementary Software 2005 121 Technical Speciticauons 2 ssasccswetesaxedaceas 123 Ports and Interfaces cee ec cece eee eee eens 123 Router FUNCTIONS 2 0 ee eee cee eee ence eee e eens 123 User Interface and Display cece e eee ee eee eee 124 Physical Specifications cee cece eee ce eee ene 124 Cablen sen sdlee nerd sa saken ER Seow GS means e E E REENA 124 CUEIONIEY SENCE 4 445 4 4445404548 Chae ada eaNK 125 Documentation on the FRITZ BOX eee e eee eee ee eee 125 Information in the Internet cece ee cece eee ee eee 125 Feedback on FRITZ BOX eee ec eee eect rrene 126 Support from the Support Team kee eee eee eee ee 126 Manufacturers Warranty 0 ccc cece eee eee eee eens 128 kecal NOC e 64 tarn es 456d oe ea 129 Legal Notice s 6 icc dois cca eee bee bee ie ee eee ee eee Sade Hb 129 Declaration of CE Conformity 0 cece eee ee eee 130 Disposal Information cece e eee eee eee eee eens 131 Die TEMPS 4 4 4 642d46 454b40r040s Ea 132 Maen peed ei eo A eons 134 FRITZ Box 3272 5 AYM Symbols and Highlighting Symbols and emphasized text are used to mark certain information in this manual Symbols This symbol marks useful hints and tips observed to avoid malfunctions f This symbol indicates important instructions that must be Highlighting Marker Example Quotation marks designate e
20. central location e Make sure to keep enough distance from potential sources of interference like microwave devices or elec tric devices with large metal housings FRITZ Box 3272 13 AYM Connecting the FRITZ Box 4 Connecting the FRITZ Box Connect the FRITZ Box to the power supply Connect the FRITZ Box to your Internet connection This chapter tells you how Before you connect the FRITZ Box note the additional in N structions in the section Security and Handling on page 12 4 1 Connecting to Electrical Power Connecting to the power supply 1 Pick up the power supply unit included in the FRITZ Box package Use only this power supply unit for connecting to electri N cal power 2 Connect the power supply unit to the socket on the FRITZ Box labeled Power 3 Plug the other end into an AC power outlet The Power LED begins flashing after a few seconds to indi cate that the FRITZ Box is ready for operation FRITZ Box 3272 14 AYM Connecting to the Internet 4 2 Connecting to the Internet The FRITZ Box can be connected using various types of Inter net connections e DSLline e internet cable access using a cable modem e internet via mobile network using a UMTS HSPA modem Connecting to the DSL line Connecting to a telephone socket 1 Pick up the DSL cable gray included in the package 2 Insert one end of the cable into the socket on the FRITZ Box labeled
21. countries Google and Android are marks owned by Google Inc in the USA and or other countries All other marks like product names logos commercial names are owned by their respective holders FRITZ Box 3272 129 AYM Declaration of CE Conformity The manufacturer AVM GmbH Alt Moabit 95 D 10559 Berlin Germany herewith declares that the product FRITZ Box 3272 ADSL wireless router complies with the following directives 1999 5 EC R amp TTE Directive Radio Equipment and Telecommunica tions Terminal Equipment 2009 125 EC EU directive ecodesign requirements for energy related products 2011 65 EU EU directive on the restriction of the use of certain ha zardous substances in electrical and electronic equip ment The following norms were consulted to assess conformity EN 60950 1 2006 A1 2010 EN 62479 2010 EN 55024 2010 EN 301 489 1 V1 8 1 EN 301 489 17 V2 2 1 EN 300 328 V1 7 1 The CE symbol confirms that this product conforms with the above C mentioned norms and regulations 7 cx Berlin 11 14 2012 Peter Faxel Technical Director Indication of Countries This device is designed for use in all countries of the European Union and in Switzerland Norway Liechtenstein and Iceland FRITZ Box 3272 130 AYM Disposal Information In accordance with European regulations the FRITZ Box 3272 as well as all devices and electronic components con tained in the package may not be dispo
22. ee eee 22 E emergency IP address 91 B ending operation 120 blocking Internet pages 60 energy consumption al aaa Maca 124 button energy Savings cee ee ee eee 111 wireless LAN 206 9 evaluating s WES E AEE E auc Mane 9 DSL connection 126 wireless LAN connection 126 C exposed host e eee eeee 63 cable F network cable 124 cable connection broadband 15 33 factory settings CE conformity declaration 130 DHCP ae Ree ee ee ass 92 child protection 60 IPv4 ad ress SDR ee 92 connecting loading with FRITZ Box 120 behind router cceccecee 16 FOStONINS aoee 120 computer ceseeeeeeees 17 feedback eee eee ee 126 DSU tee snr E wenden as 15 TUTE L aise aida ls dae sed nese rinie 60 FRITZIWLAN USB Stick 33 firmware update FAN 04 ede Serene ce tesa eects met 17 automatic search 58 to electrical power 14 performing ee 55 to LAN port i EME E E os 17 FRITZ Box password to network hub switch 18 forgotten password 47 to wireless LAN 2 0 cece 19 quick access nusanes 40 USB devices 100 setting UP soe eeereeerersereers 39 connecting computer T7 FRITZ Box user account connecting to DSL 15 pe Sac E 40 connecting to electrical power 14 PSN Bite ayaa
23. housing If you would like to estab lish a wireless LAN connection using these values then your wireless LAN device must support the preset encryption method If this is not the case first change the settings in the FRITZ Box To do this connect your computer and the FRITZ Box using a network cable 1 Start the wireless LAN software 2 The following table presents the values that are possible for the connection between the FRITZ Box and the wire less LAN device Enter in the wireless LAN software the FRITZ Box 3272 23 AYM Connecting Computers Wirelessly over Wireless LAN values set in the FRITZ Box If you changed the precon figured values in the FRITZ Box then enter these changed values in the wireless LAN software SSID name of the FRITZ Box 3272 wireless radio net work Encryption method WPA2 AES CCMP Encryption WPA2 PSK AES Key The key is printed on the sticker at tached to the bottom of housing Network mode Infrastructure 3 Confirm your entries using the relevant button in the us er interface for instance OK or Connect Now your wireless LAN device and the FRITZ Box are connect ed with each other wirelessly If the Wireless LAN Device Does Not Support WPA If your wireless LAN device does not support WPA encryption you must convert the encryption set in the FRITZ Box to WEP For this you must change the wireless LAN settings in the FRITZ Box 1 Connect th
24. on the apps from AVM go to avm de en fritzapps During configuration your smartphone or tablet must be con nected with the FRITZ Box over wireless LAN After setup you can use the MyFRITZ App no matter whether you re at home or on the go 1 Load the MyFRITZ App suitable for your smartphone to the device 2 Connect your smartphone or tablet with your FRITZ Box via wireless LAN 3 Open the MyFRITZ App 4 To register with your FRITZ Box enter the data of your FRITZ Box user account These are your e mail address or your FRITZ Box user name plus the corresponding pass word You will be directed to the MyFRITZ page of your FRITZ Box If you have enabled the right to access FRITZ NAS for FRITZ Box user account you are using via the MyFRITZ page you can access the storage media you released for sharing FRITZ Box 3272 52 AYM Using MyFRITZ MyFRITZ in the Home Network You can also use MyFRITZ in the FRITZ Box home network 1 Enter in the address field of your browser 2 Login to your FRITZ Box Depending on the registration method you set for the home network you must enter the FRITZ Box password or the user name and the password of the FRITZ Box user account You will be directed to the MyFRITZ page of your FRITZ Box In this case you no registration with MyFRITZ is required If you registered with the FRITZ Box password you now have access to all of the contents stored on your FRITZ Box
25. order to use FRITZ NAS your computer must have a web browser installed that supports HTML5 for instance Internet Explorer version 9 or higher Firefox version 17 or higher or Google Chrome version 23 or higher 16 2 Starting FRITZ NAS 1 Open a web browser 2 Enter fritz nas in the address line 3 FRITZ NAS opens and displays the storage media en abled in the FRITZ Box 16 3 FRITZ NAS Password Protection Access to FRITZ NAS and thus to the storage media of the FRITZ Box can be protected by defining a password in the user interface In the System FRITZ Box Password menu you can e configure a shared password that is requested every time anyone in your home network accesses the FRITZ Box and FRITZ NAS e configure various FRITZ Box users You can configure a password for each FRITZ Box user and then specify which FRITZ NAS contents each user is allowed to access FRITZ NAS can be reached in the home network by entering the shared FRITZ Box password From the Internet you can reach FRITZ NAS only by logging in with your individual user name and password Information on the user controls of your FRITZ Box is present ed in the section Password Protection Security for the FRITZ Box from page 37 FRITZ Box 3272 110 AYM Saving Energy with FRITZ Box 17 Saving Energy with FRITZ Box The FRITZ Box combines a variety of devices in one device ADSL mo dem wireless router and media server This means that
26. sone eee es 46 copyright esete 129 forgotten password 47 customer Service 125 ftpuser E a Re E ie 45 quick accesS 4 45 HENS scare cate tane Sarena abe aes won 43 FRITZ Box 3272 134 FRITZ NAS password protection 110 prerequisites 110 Statin sing vice ne wee ww uspat 110 FRITZIOS serenas erodi indore dn sce ve 55 FRITZ WLAN USB Stick 22 G guest access LANG aea ee eE secede ew eveal ee 96 wireless LAN 000 eee 78 H help customer service 125 knowledge base 126 Manual sc csc8s sane cea ees 125 support team 126 user interface 04 135 VIGEOS ponki REPA EEREN TERS 125 hibernation 0 cee ee eee ee 79 home network network devices 88 OVEIVIEW 2 cee cece 86 storage NAS 0 0 cae 110 USB devices 0000 100 HSPA mobile network 16 33 74 HPS esaeraren ias ranar bade 66 hub network eee eee eee 18 USB o nan Sie costa pia les Sea ah ae santos 101 IMPVING 0 ive rrada echraceecaiaorereeernterayece 129 information in the Internet knowledge base 126 VIDEOS ceases asninn nias 125 instructions handling 0008 13 SECUTI eseni Sie wesc eee es 12 interfaces 66 64 sac savdew aw ands 123 internal memory 0 120 Internet access 05 43 66 restricti
27. the settings re quired for everyday operation of the FRITZ Box are at your dis posal Some pages and areas of the FRITZ Box user interface are not displayed In the advanced view additional settings options appear un der various menus and commands The expanded menu items contain network and DSL settings for advanced users and are not required for normal FRITZ Box operation Enabling this option is recommended only if you have ad vanced network expertise When this view is selected set tings can be configured which have the result that the FRITZ Box user interface can no longer be opened Fast Switching between the Views The View link in the footer of the FRITZ Box allows you to switch instantly between the standard view and the advanced view 6 5 Saving the FRITZ Box Settings All of the settings you configure in your FRITZ Box can be saved in a backup file on your computer With this backup file you can restore your settings to the FRITZ Box at any time or load your settings to another FRITZ Box Saving the Settings with the Wizard 1 Open the FRITZ Box user interface see page 26 2 Click Wizards in the menu 3 Click Save Settings The Save Settings Wizard is started 4 Select the option Save settings and then click Next FRITZ Box 3272 28 AM Saving the FRITZ Box Settings Enter a password of your choice in the Password field and then click Save Settings
28. unobstructed The ventilation slits provide for air cooling FRITZ Box 3272 12 AYM Security and Handling The FRITZ Box should not be placed on a carpet or on upholstered furniture Do not cover the FRITZ Box Do not place the FRITZ Box on excessively heat sensitive surfaces as the base of the device can heat up during normal operation e Do not install the FRITZ Box during an electrical storm e During a storm disconnect the FRITZ Box from the power supply and from the DSL line e Never let liquids get inside the FRITZ Box Otherwise electric shocks or short circuits may result Do not open the FRITZ Box housing The device contains hazardous components and should only be opened by authorized repair technicians e The FRITZ Box is intended for indoor use only Handling the FRITZ Box e You can either place the FRITZ Box on a horizontal sur face or mount it on a wall For a drilling template to mount the FRITZ Box on a wall see page 132 e Place or hang the FRITZ Box in a dry location that is free of dust and protected from direct sunlight e For ideal operating conditions mount the FRITZ Box ona wall with the cables connected on the bottom e When connecting the FRITZ Box to your computer using a network cable keep in mind that the cable can be no longer than 100 m e fyou would like to establish wireless connections be tween the FRITZ Box and the computer position the FRITZ Box at a
29. user inter face can be opened via an Internet connection No In addition to the FRITZ Box password you can also cre ate a FRITZ Box user ac count for any user This user then needs his FRITZ Box user name and his personal password in order to access the FRITZ Box from the In ternet Yes A FRITZ Box user account is required to access the FRITZ Box from the Internet FRITZ Box 3272 38 A single FRITZ Box Access for All Users Using a Secure Password Regardless of whether you use the FRITZ Box password ora FRITZ Box user account to log in to your FRITZ Box be sure to use a password that fulfills the following criteria Assign a password that s easy for you to remember Use a password with at least eight characters which in cludes capitals and lower case letters as well as numer als and special characters See Characters for Passwords in the Online Help of the FRITZ Box user interface for more information about which characters you re allowed to use Be sure to keep your password in a safe place If you lose it you will have to restore the factory settings to the FRITZ Box and all of your personal settings will be lost see page 47 8 1 A single FRITZ Box Access for All Users The basic method of logging in to the FRITZ Box user interface is to enter the FRITZ Box password With this password all us ers can open the user interface and access all of the FRITZ Box s contents and
30. which you can control the Internet use of individual computers or Windows users You can change three factors to influence Internet use e Time you can restrict the duration of Internet use each day e Contents you can use filtering to block access to web sites with inappropriate content e Network applications you can block unauthorized net work applications from running Time Restrictions Filter Lists Network Applications Restricting online time On a timetable you can define at what times and for a total of how long the Internet connection may be used on each day of the week For your children for instance you can set up the following time restriction using the timetable Monday and Wednesday from 2 pm to 9 pm no more than 3 hours each day Tuesday Thursday and Fri day from 6 pm to 9 pm no more than 3 hours each day Saturday and Sunday from 10 am to noon and from 4 pm to 10 pm no more than 5 hours each day FRITZ Box 3272 60 Child Protection Controlling Internet Access Filtering Contents Access to web sites with inappropriate contents can be blocked using filters The following filtering options are avail able Prevent HTTP queries You can prevent HTTPS queries HTTPS is used for instance to open Facebook Gmail and online banking e Permit web sites with a whitelist You can create a list known as a whitelist in which you include all of the web sites a use
31. will automatically select a ra dio channel with as little interference as possible 1 Open the FRITZ Box user interface see page 26 2 Select WLAN Radio Channel 3 Enable the option Set radio channel settings automati cally recommended 4 Click Apply FRITZ Box 3272 119 AYM Taking FRITZ Box out of Operation 19 Taking FRITZ Box out of Operation In this chapter you receive tips and recommendations for taking the FRITZ Box out of operation Please also follow our instructions for the correct disposal of waste equipment on page 131 19 1 Restoring Factory Settings When the factory settings are restored to the FRITZ Box all of the settings in the FRITZ Box are restored to their condition upon delivery This way you can delete incorrect settings that prevent the FRITZ Box from functioning properly Restoring the factory settings is also recommended if you would like to pass the FRITZ Box to another user Resetting the FRITZ Box has the following effects e All settings you made in the FRITZ Box will be deleted e The network key in the factory settings will be activated again e The IP configuration of the factory settings will be re stored Preparing to Load Factory Settings Before loading the factory settings of your FRITZ Box save your settings Saving FRITZ Box Settings Before loading the factory settings save all of the settings you made in your FRITZ Box to a backu
32. will be logged off automatically 8 2 Individual Access for Each FRITZ Box User If you would like to access your FRITZ Box from the Internet you have to configure password protected login with FRITZ Box user accounts Also use this login method if multi ple users with different rights are to have access to the FRITZ Box A FRITZ Box user reaches the user interface of the FRITZ Box by entering his personal password There he can view and change those contents or settings for which he has been granted access rights FRITZ Box 3272 40 AYM Individual Access for Each FRITZ Box User Setting Up FRITZ Box Users You can set up as many as 32 user accounts in the FRITZ Box Before you can select the Login with FRITZ Box user name and password method in the System FRITZ Box Password Login from Home Network menu you have to set up a FRITZ Box user with the right to configure the FRITZ Box Setting Up FRITZ Box Users with Configuration Rights 1 In the FRITZ Box user interface open the System FRITZ Box Password FRITZ Box Users menu Click the Add User button Enter a name a valid e mail address and a password for the new user See the Online Help for the user interface for more information Specify whether or not the new FRITZ Box user is allowed to use the FRITZ Box contents for which he has access rights from the Internet Keep in mind that a corresponding service must also be enable
33. with the FRITZ Box Visit this portal to obtain more detailed in formation avm de en vpn Setting up VPN in the FRITZ Box 1 Open the FRITZ Box user interface 2 Enable the advanced view 3 Select the Internet Permit Access menu 4 Select the VPN page See the Online Help of the FRITZ Box to set up VPN Supplementary software for VPN All of the information required for a VPN is saved in a configu ration file The terminals involved in any VPN must receive this file Individual computers that are networked over a VPN require a VPN client e Configure FRITZ Box VPN Connection Wizard AVM provides the Configure FRITZ Box VPN software for creating configuration files This program is a Wizard that takes you step by step through the VPN configura tion All of the necessary VPN settings like the encryp tion method and access rules are set automatically The resulting configuration files must be imported to the re spective terminals of the VPN tunnel At the terminal with the FRITZ Box the configuration file is then imported to the FRITZ Box The VPN parameters in these files can be adjusted manually to connect to products by other manufacturers FRITZ Box 3272 70 AYM DNS Server Freely Selectable The FRITZ VPN VPN Client AVM offers the FRITZ VPN software as a VPN client Both the Wizard and the client can be downloaded free of charge from the VPN Service Portal on t
34. within the network Configuring a USB Printer with FRITZ Box USB Remote Connection If you are using an all in one device or would like to use the convenience features of a USB printer connected to the FRITZ Box we recommend installing the FRITZ Box USB re mote connection software The FRITZ Box USB remote con nection program can be installed on computers with Windows 8 Windows 7 Vista or XP 32 and 64 bit FRITZ Box 3272 107 AM Sharing a USB Printer Installing FRITZ Box USB Remote Connection Install the program for FRITZ Box USB remote connection on all of the computers with which you want to use the connect ed USB device 1 Connect the USB printer to the USB port of the FRITZ Box 2 Open the FRITZ Box user interface 3 Enable the advanced view 4 Select the Home Network USB Devices USB Remote Connection 5 Click the USB remote connection software link 6 Inthe window USB Remote Connection click Down load 7 Download the file fritzbox usb fernanschluss exe 8 Double click the file and follow the instructions on your screen The FRITZ Box USB remote connection software is now in stalled on your computer Repeat the steps in these instruc tions for all other Windows users who wish to use the USB re mote connection on this computer Enabling the FRITZ Box USB Remote Connection 1 Open the FRITZ Box user interface 2 Enable the advanced view 3 Selec
35. you generally use much less power with the FRITZ Box than you would with several separate devices What is more the FRITZ Box saves energy by reducing processing power on standby and lowering the power consumption of idle func tions The FRITZ Box also offers various settings for energy saving op eration The current energy consumption of the total FRITZ Box sys tem is displayed on the Overview page From there click with the mouse to view the Energy Monitor which displays details on the energy consumption 17 1 Saving Energy with the Wireless Radio Network You can reduce the power consumption of the wireless radio network by e setting up night service for the wireless radio network see page 79 e turning off the wireless radio network with the WLAN button whenever no more wireless devices are regis tered on the FRITZ Box e reducing the transmitter power of the FRITZ Box You can adjust the transmitter power using the Maximum trans mitter power setting in the WLAN Radio Channel menu of the FRITZ Box user interface 17 2 Enabling Energy saving Mode for USB Hard Drives In the FRITZ Box you can enable an energy saving function for USB hard drives connected to the FRITZ Box When the ener gy saving function is enabled connected USB hard drives will be switched off when they are idle as long as the hard drives support the energy saving function FRITZ Box 3272 111 AYM Saving Energy a
36. you would like to transfer the settings of this FRITZ Box to another FRITZ Box 3 Click Save and save the FRITZ Box export file on your computer or on another storage medium This concludes the saving of your FRITZ Box settings Restore Settings When settings from a backup file are restored all of the cur rent settings of the FRITZ Box are overwritten 1 Open the System Save Settings menu 2 Switch to the Restore tab 3 If you saved the backup file with a password enter this password in the Password field The backup file from another FRITZ Box can be loaded only if the backup file was protected with a password 4 Click Select File and select the backup file entitled FRITZ Boxs gt export which you saved at an earlier point in time 5 Then click the Restore button All of the settings from the backup file are loaded to the FRITZ Box Then the FRITZ Box will be restarted After the restart you will be automatically redirected to the FRITZ Box Overview page Apply settings If you apply settings from a backup file the current settings of the FRITZ Box will be overwritten Exception Port forward ing settings are not overwritten If you apply port forwarding settings they will be added to the port forwarding settings already configured 1 Open the System Save Settings menu 2 Switch to the Apply tab FRITZ Box 3272 30 AYM
37. you would like to learn more about the possibilities of net work devices in your FRITZ Box home network continue read ing in the chapter Network Devices in the FRITZ Box Home Network from page 88 USB Devices USB devices include for instance printers multi function de vices and flash memory on the USB ports of the FRITZ Box Connected USB devices can be used jointly and simultane ously by all network devices of your FRITZ Box home network For more information about how to best configure USB devic es in your home network and how to use them securely see the chapter USB Devices in the FRITZ Box Home Network from page 100 FRITZ Box 3272 86 AYM The FRITZ Box Home Network Storage NAS The memory of the FRITZ Box includes storage media like flash memory or hard drives connected to the USB ports of the FRITZ Box What is more the FRITZ Box can manage online storage con figured on the server of your telecommunications provider For more information about how to access the memory in your FRITZ Box home network safely and conveniently see the chapter Accessing USB Memory from page 102 FRITZ Box name You can assign an individual name for your FRITZ Box in the FRITZ Box user interface The name is set up under Home Network FRITZ Box Name and appears in the following ar eas of your home network display e Name of the wireless radio network SSID e Name of the guest radio network SSID e name
38. 54 1 1 6 When the FRITZ Box user interface is displayed enable the DHCP server of the FRITZ Box In the user interface select Home Network Network Network Settings Click the IPv4 Addresses button enable the option Enable DHCP server and click OK FRITZ Box 3272 116 AYM Cannot Establish a Wireless LAN Connection 18 2 Cannot Establish a Wireless LAN Connection If you cannot establish a wireless LAN connection between your computer and the FRITZ Box this may be due to a variety of causes Work through the following steps in sequence until the error has been resolved Switching on the Computer s Wireless LAN Adapter The wireless LAN adapter in your computer must be ready for operation On many notebooks the built in wireless LAN adapter can be switched on by pushing a button or entering a key combination For more information see the manual of your computer Announcing the Name of the Wireless Radio Network If the wireless LAN software on your computer cannot find the wireless radio network of the FRITZ Box make the following setting in the FRITZ Box 1 Connect a computer to the FRITZ Box with a network ca ble see page 17 Open the FRITZ Box user interface see page 26 Select WLAN Radio Network Enable the option Name of the radio network visible Click Apply non wm FF W N Remove the network cable and establish a connection via wireless LAN
39. 80 AM Wireless LAN Getting Technical 3 Select the Advanced View option and confirm by click ing Apply 4 Select the WLAN Repeater menu and follow the in structions displayed on the screen See the Online Help of the FRITZ Box for more information 12 5 Wireless LAN Getting Technical A wireless LAN radio network is based on standards defined by the Institute of Electrical and Electronic Engineers IEEE These standards describe for instance the transmission speeds encryption methods and frequencies used in a wire less LAN network Data Throughput The FRITZ Box supports your choice of the standards IEEE 802 11b IEEE 802 112 and IEEE 802 11n Wireless de vices based on one or more of the standards listed can be used for wireless LAN connections with the FRITZ Box Standard Frequency Band Gross DataThroughputup Net Data Throughput up to to 802 11b 2 4 GHz 11 Mbit s 5 Mbit s 802 11g 2 4 GHz 54 Mbit s 25 Mbit s 802 11n 2 4 GHz 450 Mbit s 150 Mbit s IEEE 802 11b With a maximum throughput rate of 11 Mbit s this is the old est wireless standard Older wireless devices of the first gen eration can communicate with the FRITZ Box using 802 11b However if the wireless device supports newer standards such as 802 118 the latest standard should be used IEEE 802 11n This standard allows for high throughput rates and ranges The FRITZ Box supports 802 11n in the 2 4 GHz frequency band M
40. FRITZ Box user interface cannot be opened this can have various causes Work through the following steps in sequence until the error has been resolved Enter http fritz box in the web browser Enter http fritz box in the web browser instead of fritz box Google Chrome for instance performs a Google search if the address of the FRITZ Box is not known and entered incom pletely Restarting the FRITZ Box 1 Disconnect the FRITZ Box from the power supply 2 Wait about five seconds before reconnecting to the pow er supply 3 Wait until the LEDs Power and WLAN only if wireless LAN is switched on light up The FRITZ Box is ready for operation again FRITZ Box 3272 113 AYM The User Interface Does Not Open Clearing the cache of your web browser If the web browser shows only an empty white page empty the cache Firefox 1 3 Click on the orange Firefox button and select History Clear Recent History Or click Tools in the menu bar and select Clear Recent History In the Clear Recent History dialog select Everything and under Details check only the Cache option Click Clear Now Internet Explorer L 2 3 Click the Extras button and select Internet Options On the General tab click the Clear History button Enable the Temporary Internet files option and click Delete Google Chrome 1
41. FRITZ Powerline devices are entered in the network overview along with the network devices connected to the FRITZ Powerline devices e The Network Overview is divided into the areas Active Connections Guest Network and Idle Connections FRITZ Box 3272 88 AYM Network Settings in the FRITZ Box For each user and each network device you find an entry in the network overview The columns have the following mean ings Symbol A green LED before the device name indicates that a device is actively connected with the FRITZ Box but not using the Internet connection at this time A green blue globe indicates that the device is cur rently using the Internet connection Name This column displays the name under which the user or the network device is known to the FRITZ Box The names of network devices can be changed by clicking the button to edit the entry IP address For network devices also displayed is the IP ad dress with which the device is integrated into the FRITZ Box network Connection The wireless LAN icon is displayed for wireless connections Properties This column indicates whether port forwarding or child protection is enabled for the respective user or network device Button for editing the entry The button opens the entry in editing mode This view displays information about the network de vice for instance on child protection or port for warding settings The name of the
42. IP client The FRITZ Box and the connected network devices re ceive an IP address from the IP address range of the existing network The FRITZ Box and the connected network devices are thus part of this network FRITZ Box 3272 35 AYM Surfing the Net 1 9 Surfing the Net Once you have set up the Internet connection in your FRITZ Box you can surf the Internet with any computer con nected to the FRITZ Box 1 Start a web browser on your computer 2 Enter in the address field the URL of the web page you would like to visit for instance avm de en The requested Internet page is opened and displayed FRITZ Box 3272 36 AYM Password Protection Security for the FRITZ Box 8 Password Protection Security for the FRITZ Box The password protection for the user interface is a security feature of your FRITZ Box This section describes how to use a password for the FRITZ Box user interface and why you should use password protec tion For more information on safe handling of the FRITZ Box see the AVM web site at avm de en Security The FRITZ Box Password and FRITZ Box Users The FRITZ Box password protection has two levels The basic method of logging in to the FRITZ Box is to en ter the FRITZ Box password Define a password specific to this device which will be requested every time the user interface is opened For instructions on setting up the FRITZ Box pass word see the section A single FRITZ Box Acces
43. ITZ Box Guest Access With the FRITZ Box you can provide your guests with an Inter net connection of their own At this guest access they can surf the web with their own smartphones or tablets but cannot access the contents of your home network You can set up a guest access if you have connected the FRITZ Box directly to your DSL line If the FRITZ Box is connect ed in another way for instance to a cable modem you cannot set up guest access Configuring Wireless LAN guest access 1 Open the FRITZ Box user interface 2 Make sure that the wireless radio network WLAN is en abled in the WLAN Radio Network menu 3 Select the WLAN Guest Access menu and enable guest access 4 Assign a name for the guest wireless network SSID and enter a network key at least 20 characters long under Security This concludes the setup of your guest access Now guests can register their wireless devices with the FRITZ Box Registering a Device with the Wireless LAN guest access 1 Your guest starts the wireless LAN software of his wireless device searches for your guest wireless network and en ters the network key you specified for authorization 2 The wireless LAN connection will be established Your guest s wireless device can use the Internet connection of the FRITZ Box but has no access to your home network For more information see the Online Help FRITZ Box 3272 78 AYM Switching the Wireless Rad
44. If you registered using the information for your FRITZ Box user account the MyFRITZ page will show those contents of your FRITZ Box to which you have access rights Mulitple FRITZ Boxes You can register multiple FRITZ Boxes at one MyFRITZ account e Every FRITZ Box is registered with the MyFRITZ account over its own user interface From the Internet MyFRITZ menu select the setting Register the FRITZ Box with an existing MyFRITZ account e When you log in to MyFRITZ all registered devices will be displayed FRITZ Box 3272 53 AYM Security with MyFRITZ 9 3 Security with MyFRITZ For the following MyFRITZ activities the https security proto col is used e setting up a MyFRITZ account with myfritz net registration of the FRITZ Box with the MyFRITZ account e accessing the MyFRITZ page of your FRITZ Box over myfritz net e accessing the user interface of the FRITZ Box The FRITZ Box generates its own https certificate Because this certificate does not come from a certification authority preconfigured in common browsers you have to confirm that the connection should be established nevertheless The HTTP protocol is used to update the IP address on myfritz net each day The password is never transmitted as clear text For further details on the HTTPS and HTTP protocols see the section Access from the Internet via HTTPS FTP and FTPS from page 66 FRITZ Box 3272 54 AYM Firmwar
45. PA you can switch encryption in the FRITZ Box to the older less secure WEP method You can also establish non encrypted wireless LAN connections However if at all possible we recommend always establishing WPA2 wireless LAN connections Wireless devices can be connected with the FRITZ Box auto matically or manually A particularly simple and secure auto matic method is WPS with which a wireless LAN connection can be established at the touch of a button For manual wire less LAN connections with the FRITZ Box use the wireless LAN software of your wireless device or the wireless LAN program on your computer FRITZ Box 3272 76 AYM Connecting Wireless LAN Devices Securely with the FRITZ Box Connecting Wireless Devices Automatically WPS Wireless devices that support the fast connection method WPS can be connected with the FRITZ Box automatically 1 Start the WPS function of your wireless LAN device Con sult the documentation of the device to find out how to start WPS 2 Within two minutes press the WPS button on your FRITZ Box and hold it down until the WLAN LED begins flashing 3 Your wireless LAN device and the FRITZ Box now establish a secure network connection automatically The WLAN LED on the FRITZ Box stops flashing and remains on With this the wireless LAN connection is established Your device is integrated into your home network and can use the Internet connection of the FRITZ Box Connectin
46. TP VPN terminal and remote access servers you have to make your computer accessible for other Internet users Port forwarding rules Using port forwarding you allow incoming connections from the Internet By releasing certain ports for incoming connec tions you grant controlled access to the computers in your network to other Internet users The following port forwarding methods are possible in the FRITZ Box PING IPv4 The FRITZ Box responds to ping inquiries from the Internet addressed to the IPv4 address of the FRITZ Box IPv The FRITZ Box responds to ping inquiries from the Internet addressed to the IPv6 address of the FRITZ Box Additionally you can set up PING6 port forwarding rules for each computer in the home network since each computer has its own globally valid IPv6 address TCP IPv4 UDP Within IPv4 networks you can open the FRITZ Box firewall for the protocols TCP and UDP when en tering the port range One port can be opened for exactly one computer IPv Within IPv6 networks you can open the FRITZ Box firewall for the protocols TCP and UDP when en tering the port range One port can be opened for each computer in the network FRITZ Box 3272 63 AYM Port Forwarding Making Computers Accessible from the Internet ESP GRE IPv4 Within IPv4 networks you can open the firewall for the two protocols ESP and GRE which do not use ports Exposed host Open firewa
47. USB Printer on page 103 You can connect a USB hub to the FRITZ Box and use up to four USB devices at this hub You can use USB hubs with or without a separate power supply We recommend deploying a USB hub with its own power supply if the USB devices to be connected ex ceed a total current consumption of 500 mA see also Power Supply for USB Devices on page 100 You can connect a USB modem With a USB modem the FRITZ WLAN USB Stick can establish the Internet connec tion via the mobile communications network UMTS HS PA see also Configuring an Internet Connection for the Mobile Network on page 33 You can connect a USB stick from the FRITZ WLAN USB Stick series by AVM to conveniently establish secure wireless LAN connections using AVM Stick amp Surf see Establishing a Wireless Connection with AVM Stick amp Surf on page 22 15 3 Using USB Devices Safely Follow the instructions below about how to use USB devices on your FRITZ Box The FRITZ Box can not defend the USB memory from ex ternal influences This means that voltage spikes or drops like those that occur during electrical storms may lead to data losses on connected USB storage media We recommend making regular backups of the USB memory contents to avoid any losses Whenever you want to remove USB devices from the FRITZ Box go to the Home Network USB Devices area in the FRITZ Box user interface to remove them safely and avoid any loss of data
48. YM Configuring the Internet connection over LAN 1 FRITZ Box as a router 3 Select the Internet Account Information menu 4 Select the Existing connection over LAN entry from the Internet Service Provider drop down list 5 Click Apply When the settings are applied the network address N range of the FRITZ Box changes automatically The FRITZ Box is configured as a router and the network range is changed The FRITZ Box along with the connected network devices forms its own self contained network Configuring FRITZ Box as an IP Client You can configure the FRITZ Box such that it is integrated into the existing network as an IP client and shares the existing In ternet connection in the network 1 Connect the FRITZ Box to the router network with a cable as described in section Connecting with a Router Net work on page 16 2 Open the FRITZ Box user interface 3 Select the Internet Account Information menu 4 Select the More Internet service providers entry from the Internet Service Provider drop down list 5 Select the Other Internet Service Provider entry from the second drop down list 6 From the Connection area select the External modem or router option 7 Inthe Operating Mode area select the setting Share existing Internet connection in the network IP client mode The FRITZ Box is integrated into the existing network as an
49. ave questions about starting operation of your FRITZ Box please consult the following chapters again Before You Connect the FRITZ Box from page 11 Connecting the FRITZ Box from page 14 FRITZ Box 3272 126 AYM Support from the Support Team Connecting the Computer to the FRITZ Box from page 17 If you have any problems seek first aid by consulting the chapter Help in Case of Errors from page 113 This chapter also presents tips on problems with estab lishing connections Read our tips from the AVM Knowledge Base in the Ser vice area avm de en service This site contains answers to questions our customers have frequently asked our Support team Please take advantage of the information sources described above before contacting AVM support Support by e mail You can send us an English language e mail request at any time using the Service area of our web site The Service area can be reached at www avm de en service 1 Select the product group and your product for which you need support from the Support area You will receive a selection of FAQs If you need more help click the Contact support but ton to open the e mail support form Fill out the form and send it to AVM by clicking the Sub mit support request Our Support team will respond by e mail as quickly as possible FRITZ Box 3272 127 AYM 21 5 Manufacturers Warranty We off
50. b server and the browser in the World Wide Web Enable this protocol to allow access to the FRITZ Box from the Internet FTP File Transfer Protocol FTP is a network protocol for transmitting files in IP net works Enable this protocol to allow access by FTP to the FRITZ Box NAS from the Internet FRITZ Box 3272 66 AYM Prioritization Right of Way for Internet Access FIPS FTP over SSL FTPS is a method for encrypting the FTP protocol Enable this protocol to secure transmission over FTP Enabling HTTPS FTP and FTPS in the FRITZ Box 1 Open the FRITZ Box user interface see page 26 2 Enable the advanced view 3 Select the Internet Permit Access menu 4 Select the FRITZ Box Services page and enable the protocols you need For more information see the On line Help 11 5 Prioritization Right of Way for Internet Access Prioritization is a function you can use to specify that network applications and network devices be treated with higher or lower priority when they access the Internet connection For example you may wish to ensure that applications like IPTV and video on demand are always treated with higher priority than other applications You can also specify that file sharing applications like eMule and BitTorrent always have to wait be hind online games Categories for Prioritization There are three categories for prioritization Real time appli cations Priorit
51. cable 2 Insert one end of the cable into the socket on the FRITZ Box labeled LAN 1 3 Insert the other end of the cable into a network socket on the router or in the network Once you have connected a computer to the FRITZ Box you can configure the Internet connection as described in section Configuring the Internet connection over LAN 1 FRITZ Box as a router on page 34 FRITZ Box 3272 16 AYM Connecting the Computer to the FRITZ Box 5 Connecting the Computer to the FRITZ Box You can connect a computer with the FRITZ Box either using a network cable or wirelessly over wireless LAN A computer can be connected with the FRITZ Box using only one of these methods It is not possible to connect using the network cable and wireless LAN 5 1 Connecting Computers to the LAN Port Connecting a computer using a network cable 1 Insert the network cable included in the package into the network LAN port of the computer 2 Insert the free end of the cable into a LAN socket on the FRITZ Box For connections at maximum speed gigabit Ethernet connect the cable to the LAN 1 or LAN 2 socket Now the FRITZ Box and the computer are connected to each other FRITZ Box 3272 17 AYM Connecting Computers to the LAN Port Connecting to Other Computers To connect other computers to the network ports additional network LAN cable is required In purchasing a LAN cable note the instructions i
52. ced view 3 Select the Internet Permit Access menu 4 Select the Dynamic DNS page and set up dynamic DNS See the Online Help available in the FRITZ Box user interface for more information FRITZ Box 3272 65 AYM Access from the Internet via HTTPS FTP and FIPS 11 4 Access from the Internet via HTTPS FTP and FIPS Over the Internet it is possible to access the user interface and the NAS of the FRITZ Box With a laptop smartphone or tablet PC you can configure settings in the FRITZ Box user in terface take a look at your call list or access the NAS to download or upload files Prerequisites for access over the Internet Access to the user interface Every user who would like to access the FRITZ Box 3272 externally from the Internet requires a FRITZ Box 3272 user account for which the au thorization Access from the Internet permitted is con figured Access to NAS Every user who would like to access the NAS of the FRITZ Box externally from the Internet re quires a FRITZ Box 3272 user account for which the au thorizations Access from the Internet permitted and Access to NAS contents are configured The protocols for the desired access must be enabled in the FRITZ Box HTTPS FTP and FTPS The protocols HTTPS FTP and FTPS are used for access over the Internet HTTPS Hypertext Transfer Protocol Secure HTTPS is an Internet protocol for bug proof communica tion between the we
53. ces in the Home Network FRITZ NAS access via SMB or FTP FTPS access to the user interface with http or https over IPv6 The DNS resolver of the FRITZ Box supports queries for IPv6 addresses AAAA records and can query the up stream DNS resolver of the Internet service provider over IPv6 The globally valid prefix is distributed via router adver tisement For guest access to the wireless LAN the home network and its wireless guests are separated by IPv6 subnet works UPnP UPnP AV media server automatic provisioning TR 064 IPv6 capable Services in the Internet FRITZ NAS access via FTPS completely closed firewall to protect against unwanted data from the Internet Stateful Inspection Firewall automatic provisioning TR 069 time synchronization over NTP Network Time Protocol remote access via https dynamic DNS via dyndns org and namemaster de Setting Up IPv6 in the FRITZ Box 1 2 3 4 Open the FRITZ Box user interface Enable the advanced view Then select the Internet Account Information menu Select the IPv6 page and set up IPv6 in the FRITZ Box Consult the Online Help of the FRITZ Box user interface for more information FRITZ Box 3272 73 AYM Mobile Network Replace Faulty DSL Setting Up IPv6 on the Computer You can establish connections in the IPv6 range of the Inter net only if IPv6 is installed and enabled on the computers in your home network IPv6 is alread
54. characters See Characters for Passwords in the Online Help of the FRITZ Box for more information about which characters you re allowed to use When a password is defined it is displayed in clear text Once it has been saved every time it is entered it will be displayed encoded 6 Ifyou do not have a FRITZ Box user account yet you will be prompted to set one up by assigning a user name and an additional password For security reasons access to the FRITZ Box from the Internet is possible only for users with a FRITZ Box user account If you already have a FRITZ Box user account your My FRITZ registration will be linked with your user account Follow the instructions displayed in the FRITZ Box user interface FRITZ Box 3272 50 AYM Using MyFRITZ 7 You receive an e mail from MyFRITZ containing a regis tration link If possible open the e mail on the computer on which you began setting up the account Click the registration link 8 You are forwarded to the MyFRITZ website where you are prompted to read the terms of use and activate the account Once the account has been activated successfully you will be redirected to your FRITZ Box user interface Now the FRITZ Box is registered with your MyFRITZ account On the MyFRITZ page of the FRITZ Box user interface the op tions MyFRITZ enabled for this FRITZ Box and Internet ac cess to the FRITZ Box via HTTPS enabled are selected Click on
55. d in the FRITZ Box for Internet access For more in formation see the section page 43 In the Rights section specify for each FRITZ Box user which FRITZ Box contents he is allowed to use For comprehensive information about rights read from page 43 Save your entries by clicking OK The FRITZ Box user account has been set up Switch to the Login from Home Network tab and select Login with FRITZ Box user name and password option Confirm your selection by clicking Apply You will be directed to the welcome screen of your FRITZ Box Select your user name and enter the corresponding password to log in to the user interface of your FRITZ Box FRITZ Box 3272 41 AYM Individual Access for Each FRITZ Box User Password protection is enabled in your FRITZ Box Setting Up More FRITZ Box Users 1 6 In the FRITZ Box user interface open the System FRITZ Box Password FRITZ Box Users menu An alphabetical list of the FRITZ Box user accounts will be displayed Click the buttons after each list entry to view Gz change or x delete the corresponding user account Click the Add User button Enter a name a valid e mail address and a password for the new user The Online Help of the user interface presents compre hensive information on all of the settings Specify whether or not the new FRITZ Box user is allowed to use the FRITZ Box contents for which he has acce
56. description The licensee bears all risk in regard to hazards and impairments of quality which may arise in connection with the use of this product AVM will not be liable for damages arising directly or indirectly from the use of the manual or the software nor for incidental or consequential damages except in case of intent or gross negli gence AVM expressly disclaims all liability for the loss of or damage to hardware or software or data as a result of direct or indirect errors or destruction and for any costs including connection charges related to the documentation and the software and due to incorrect installations not per formed by AVM itself The information in this documentation and the software are subject to change without notice for the purpose of technical improvement AVM GmbH 2013 All rights reserved Documentation release 09 2013 AVM Audiovisuelles Marketing AVM Computersysteme AVM in the Internet und Computersysteme GmbH Vertriebs GmbH avm de en Alt Moabit 95 Alt Moabit 95 D 10559 Berlin D 10559 Berlin Germany Germany Marks Marks like AVM FRITZ and FRITZ Box product names and logos are protected marks owned by AVM GmbH Microsoft Windows and the Windows logo are trademarks owned by Micro soft Corporation in the USA and or other countries Apple App Store iPhone iPod and iPad are marks owned by Apple Inc in the USA and or other countries IOS is a mark owned by Cisco Tech nology Inc in den USA and or other
57. device in the FRITZ Box can be changed here Button for deleting the entry Users or network devices that do not have an ac tive connection to the FRITZ Box can be deleted from the network overview by clicking this button Accessing Network Devices by Mouse Click Network devices that can be reached over the http protocol can be accessed within the home network by the click of a mouse Clicking the device name opens the user interface of the http application FRITZ Box 3272 89 AYM Network Settings in the FRITZ Box Always Assigning the Same IP Address The editing mode for network devices includes the setting Always assign this network device the same IP address When this setting is enabled for a network device the DHCP server of the FRITZ Box will always assign the same IP address to this device each time the connection is established Starting the Computer Wake on LAN The Wake on LAN function of computers can be enabled in the editing mode for network devices The computers must sup port Wake on LAN and be connected with the FRITZ Box with a network cable The Wake on LAN function is also available when the devices are connected via FRITZ Powerline devices Wake on LAN is a function that allows a computer in the local network to be started when it is accessed from the Internet For instance you can access a computer using remote main tenance software without wasting electricity by keeping the comp
58. displayed on the Overview page in the Connections area Every time the Internet connection is interrupted the Internet Service Provider re assigns the IP address The IP address may change in the process Therefore it is a good idea to use MyFRITZ or dynamic DNS so that the IP address can always be reached under the same name For information on My FRITZ see the section MyFRITZ Global Access to the FRITZ Box on page 49 For more information about dynamic DNS see the section Dynamic DNS Name Instead of IP Ad dress on page 65 11 3 Dynamic DNS Name Instead of IP Address Dynamic DNS is an Internet service that makes it possible for the FRITZ Box to remain accessible from the Internet at all times under a fixed name even though the public IP address changes Dynamic DNS can be used as an alternative to MyFRITZ Both services can be used in parallel You must register with a dynamic DNS provider to use this service When you register you agree on the fixed name do main name at which your FRITZ Box should be accessible from the Internet You also define a user name and password Every time the IP address changes the FRITZ Box transmits the new IP address to the dynamic DNS provider in the form of an update request Then the domain name is assigned to the current IP address by the dynamic DNS provider Setting up Dynamic DNS in the FRITZ Box 1 Open the FRITZ Box user interface see page 26 2 Enable the advan
59. e The FRITZ Box user interface can be opened on every comput er connected with the FRITZ Box 1 Start a web browser on your computer 2 Enter fritz box in the address line of the browser The FRITZ Box user interface opens E FRITZ Box Windows Internet Explorer 9O t X http fritz box Entering the address fritz box in the browser If the user interface does not open see the instructions on resolving errors in the section from page 113 6 2 Overview Everything at a Glance All important information about the FRITZ Box is displayed di rectly on the Overview page of the FRITZ Box user interface By clicking the linked entries or more you can jump from this page to the corresponding menus and configure settings there In the upper area of the window the FRITZ Box is displayed with its complete product name the currently installed ver sion of FRITZ OS and its current energy consumption Depending on your settings the following additional informa tion is displayed here e If you assigned an individual name for your FRITZ Box see page 86 this name will be displayed here e Ifyou use the automatic search for updates page 58 and a new FRITZ OS version is available on the AVM Up date Server for your FRITZ Box you will be notified FRITZ Box 3272 26 AYM Configuring FRITZ Box with the Wizards In the middle area of the window information is presented about connection
60. e FRITZ Box and the computer using the net work cable yellow see the section Connecting Compu ters to the LAN Port on page 17 2 Open the FRITZ Box user interface see the section Opening the User Interface on page 26 3 Select the WLAN Security menu 4 Then select WEP encryption and enter a network key 5 Click the Apply button A window is displayed with the wireless LAN security set tings 6 Make a note of the settings or print out the page FRITZ Box 3272 24 AYM Connecting Computers Wirelessly over Wireless LAN 7 Close the user interface and clear the connection be tween the FRITZ Box and the computer Remove the net work cable yellow 8 Configure your wireless LAN device with the security set tings entered in the FRITZ Box The wireless LAN connection between your wireless device and the FRITZ Box will be established We strongly recommend using a wireless LAN device that supports WPA or WPA2 for instance a FRITZ WLAN USB Stick from AVM WEP is out of date and data encrypted with WEP can be deciphered within minutes FRITZ Box 3272 25 AYM The FRITZ Box User Interface 6 The FRITZ Box User Interface The FRITZ Box has a user interface you can open in a web browser on your computer In the user interface you can set up the FRITZ Box enable or disable func tions and receive information on the FRITZ Box and on your connections 6 1 Opening the User Interfac
61. e IP address at which the FRITZ Box can be reached within the network 7 Enter any name you wish in the Port name field and click Next 8 Select the Custom option and click Settings 9 Enable the Raw option 10 Enter 9100 in the Port number field and click OK 11 Click Next and confirm with Finish and Close 12 Inthe Printer name properties window switch to the Ports tab FRITZ Box 3272 105 AYM Sharing a USB Printer 13 Disable the Enable bidirectional support option and click Apply The USB printer has been configured and can be used as a network printer Setting Up a USB Printer in Windows 8 1 Press the keyboard shortcut Windows key X and select Control Panel from the context menu 2 Click on Hardware and Sound and select Devices and Printers 3 Inthe menu bar click Add a printer 4 Inthe Add a printer window select The printer that want isn t listed and then Next 5 Enable the option Add a printer using TCP IP address or hostname and click Next 6 Enter fritz box in the Host name or IP address field If the FRITZ Box is configured as a wireless repeater or N an IP client enter here the IP address at which the FRITZ Box can be reached within the network 7 Click Next 8 Click Next and confirm with Fini
62. e Update Updating FRITZ OS 10 10 1 Firmware Update Updating FRITZ OS AVM provides regular free updates of the firmware for your FRITZ Box This software called FRITZ OS controls all of the FRITZ Box func tions Firmware updates contain further developments of existing FRITZ Box functions and often also introduce new functions for your FRITZ Box Select one of the methods described below to install new firmware on your FRITZ Box Performing an Update with the Wizard The Wizard checks whether new firmware is available for your FRITZ Box and installs it automatically if desired Performing a Firmware Update 1 2 Open the FRITZ Box user interface see page 26 Click Wizards in the menu and start the Update Firm ware Wizard The Wizard checks whether a FRITZ OS update is avail able for your FRITZ Box If the Wizard finds an update it displays the version number of the new FRITZ OS Click the link under the FRITZ OS version to view information about further de velopments and new functions contained in the FRITZ OS update Read this information before starting the update To transfer the FRITZ OS update to the FRITZ Box click Start Firmware Update Now The FRITZ OS update begins and the Info LED on the FRITZ Box starts flashing Never clear the connection between FRITZ Box and the computer during a firmware update and do not unplug the power cord as interrupting the firmwar
63. e en service fritz clips FRITZ Box 3272 125 AYM Feedback on FRITZ Box AVM Knowledge Base In our AVM Knowledge Base you can find answers to your questions and specific solutions to your problems The AVM Knowledge Base is located in the Service area of the AVM web site avm de en service 21 3 Feedback on FRITZ Box In various places in the user interface the FRITZ Box offers you the opportunity to send your concrete feedback to AVM Your feedback helps us to continually improve the FRITZ Box When you submit your feedback only the technical data and i no personal data are transmitted to AVM These data are used for the exclusive purpose of product improvement A corresponding message appears in the Event Log stating that the feedback was sent to AVM Evaluating the DSL Connection On the Internet DSL Information Feedback page you can evaluate your DSL connection This makes it possible to opti mize your DSL performance with upcoming firmware updates Evaluating the Wireless LAN Connection On the WLAN Radio Network Known WLAN Devices Feedback page you can evaluate your satisfaction with the wireless LAN connection between the FRITZ Box and the wire less device This information helps AVM optimize the wireless LAN properties of the FRITZ Box 21 4 Support from the Support Team Should problems with your FRITZ Box arise we recommend taking the following steps 1 Ifyou h
64. e option PIN method WPS PIN the wireless device specifies the PIN 6 Now start the control software of the wireless LAN de vice The program outputs a PIN for establishing a con nection 7 Enter this PIN in the FRITZ Box user interface 8 Click Start WPS FRITZ Box 3272 21 AYM Connecting Computers Wirelessly over Wireless LAN The WLAN LED on the FRITZ Box flashes slowly indicating that the WPS procedure has begun Now a secure wireless LAN connection is being established between the FRITZ Box and the wireless LAN device Establishing a Wireless Connection with AVM Stick amp Surf If you use a FRITZ WLAN USB Stick from AVM as the wireless LAN device you can use AVM Stick amp Surf to establish a se cure wireless LAN connection quickly and conveniently 1 Switch on your computer 2 Insert your FRITZ WLAN USB Stick into one of the USB ports on the FRITZ Box The wireless LAN security settings are transmitted to the FRITZ WLAN USB Stick The Info LED on the FRITZ Box begins flashing quickly As soon as the Info LED stops flashing transmission of the settings has been concluded 3 Remove the FRITZ WLAN USB Stick 4 Now insert the FRITZ WLAN USB Stick into the USB port of the computer The security settings will be adopted and the wireless LAN connection between the FRITZ Box and the FRITZ WLAN USB Stick will be established As soon as the wireless LAN connec tion ha
65. e update could damage your FRITZ Box The firmware update is complete when the Info LED stops flashing FRITZ Box 3272 55 AYM Performing an online update 10 2 Performing an online update With the Online Update function you can install the current firmware version for your FRITZ Box quickly and conveniently Performing a Firmware Update 1 2 3 4 Open the FRITZ Box user interface see page 26 Enable the advanced view Select System Firmware Update Online Update Click Find New Firmware The FRITZ Box checks whether a FRITZ OS update is available for your FRITZ Box If anew FRITZ OS version is available for your FRITZ Box the Start Firmware Update Now button will be dis played Click this button to start the update The FRITZ OS update begins and the Info LED on the FRITZ Box starts flashing Never clear the connection between FRITZ Box and the computer during a firmware update and do not unplug the power cord as interrupting the firmware update could damage your FRITZ Box The firmware update is complete when the Info LED stops flashing FRITZ Box 3272 56 AYM Performing a Manual Update 10 3 Performing a Manual Update In some cases it is not possible to perform an automatic up date for instance when the FRITZ Box is not connected to the Internet Then you have the option of performing a manual firmware update Downloading the fi
66. ement Alternatively the network devices can identify the local DNSv6 server via DHCPv6 IPv6 Settings Click the IPv6 Addresses button to configure settings for the IPv6 addresses in the local network FRITZ Box 3272 94 AYM Network Settings in the FRITZ Box Unique Local Adresses The communication within the local network takes place via the Unique Local Addresses ULA If no IPv6 Internet connec tion is established the network devices do not have a ULA and communication between them is restricted For this case you can set the FRITZ Box such that the network devices re ceive the ULA from the FRITZ Box DHCPv6 Servers in the Home Network The FRITZ Box is equipped with its own DHCPv6 server The DHCPv 6 server of the FRITZ Box is switched on by default The DHCPv6 server assigns the network devices their IPv6 set tings These settings are used instead of the data in the router advertisement messages The DNS server IPv6 prefixes or IPv6 addresses can all be assigned by DHCPv6 Define which IPv6 settings should be assigned by the DHCPv6 server UPnP Settings The Universal Plug and Play UPnP service included in your FRITZ Box provides status information about the FRITZ Box to all connected computers UPnP compliant programs on these computers can receive this information and use them to dis play the status of the FRITZ Box e g connection status data transmission UPnP service thus allows you to mon
67. ency band 2 2 Buttons The FRITZ Box has two buttons on the top of the housing Frirz Box FRITZ Box buttons WLAN Button With the WLAN button you can turn the wireless LAN func tion on and off WPS Button With the WPS button you can connect wireless devices with the FRITZ Box by WPS WPS is an easy way to establish secure wireless connections see page 20 FRITZ Box 3272 9 AYM LEDs 2 3 LEDs Five LEDs are built into the top of the FRITZ Box 3272 which flash or light up to display various connection statuses and events LED Condition Meaning Power on e Device has electrical power and the DSL line is ready for operation flashing e Device has electrical power and the connection to DSL is being established or has been interrupted LAN on Network connection is active to at least one connected de vice network adapter or hub switch WLAN on Wireless LAN function is enabled flashing e Switching the wireless LAN function on or off e Adopting the wireless LAN settings e Performing WPS e WPS procedure aborted More than two wireless devic es are performing WPS at the same time Repeat the WPS procedure DSL on Internet connection is active Info flashing e Updating FRITZ OS the firmware of your FRITZ Box e Online meter reached the defined value or another event defined in the user interface under System Info Display is signaled flashing red Error Open the FRITZ Bo
68. er a manufacturer s warranty of five years on the hard ware of this original product The warranty period begins with the purchase date from the first end user Compliance with the warranty period can be proven by submission of the origi nal invoice or comparable documents This warranty does not restrict your warranty rights based on the contract of sale or other statutory rights Within the warranty period we will remove defects to the product which are demonstrably due to faults in materials or manufacturing Our warranty does not cover defects which oc cur due to incorrect installation improper use non obser vance of instructions in the user manual normal wear and tear or defects in the environment of the system third party hardware or software We may at our discretion repair or re place the defective product Claims other than the right to the removal of defects which is mentioned in these terms of war ranty are not constituted We guarantee that the software conforms with general speci fications not however that the software meets your individ ual requirements Delivery costs will not be reimbursed Prod ucts which have been replaced revert to our ownership Claims recognized under warranty entail neither an extension or recommencement of the warranty period If we reject a war ranty claim this claim lapses no later than six months after being rejected by us This warranty shall be governed by German substantive la
69. et connection over the mobile communications network For more informa tion see the Online Help of the FRITZ Box Access to the Internet is now guaranteed even when the DSL connection fails As soon as the DSL connection is stable and available for at least 30 minutes the connection will be switched back to the DSL connection FRITZ Box 3272 75 FRITZ Box as a Wireless Access Point 12 12 1 FRITZ Box as a Wireless Access Point The FRITZ Box is a wireless access point for wireless devices like note books tablets or smartphones The FRITZ Box can establish wireless LAN connections compliant with the fast Wireless N standard The FRITZ Box is preconfigured with an encryption method from today s safest method WPA2 This encryption method is supported by most of the latest wireless devices The FRITZ Box supports wireless LAN con venience functions like night service and WPS quick connect Connecting Wireless LAN Devices Securely with the FRITZ Box In a wireless LAN radio network security is of the utmost im portance This is why wireless LAN connections between the FRITZ Box and your devices are encrypted For encryption the FRITZ Box and your wireless devices must use the same en cryption method The FRITZ Box is preconfigured with today s safest method WPA2 This encryption method is supported by most of the latest wireless devices If you would like to use wireless devices that do not support WPA2 or W
70. et he can reach only those FRITZ Box contents he can also access from the home network For more information about MyFRITZ see the chapter MyFRITZ Global Access to the FRITZ Box from page 49 For more information about HTTPS see the chapter Access from the Internet via HTTPS FTP and FTPS from page 66 How to Use FRITZ Box User Accounts e Using your personal FRITZ Box user account with all rights you can control your FRITZ Box at home from any where and also view contents and download what you need e Ifyou set up a FRITZ Box user account for every member of the family with at least the rights to access voice mes sages faxes FRITZ App Fon and the call list the entire family can listen to the answering machine or view the call list even when they re away from home e With a FRITZ Box user account that has only the right to access a certain area of the NAS you can grant your friends Internet access to your latest vacation pictures for instance FRITZ Box 3272 44 AYM Individual Access for Each FRITZ Box User Preconfigured FRITZ Box User ftpuser The first time you open the overview of user accounts under System FRITZ Box Password FRITZ Box Users the user ftpsuser is already listed This is because the FRITZ NAS service in which the storage media connected with the FRITZ Box are summarized can al so be accessed over the SAMBA and FIP protocols If you ac cess FRITZ NAS via Windows file shar
71. g Wireless Devices Manually You can connect wireless devices with the FRITZ Box manual ly Wireless devices like notebooks tablets and smartphones use the wireless LAN software of their own operating system for this connection A wireless LAN adapter at the USB port of your computer can use the wireless LAN software of your com puter or a wireless LAN program of its own No matter what program is used to establish the wireless LAN connection the principle is the same the wireless LAN software searches for a wireless radio network in the vicinity and after authoriza tion with a network key enables the wireless LAN connection between the FRITZ Box and your wireless device 1 Make sure that the wireless LAN function of the FRITZ Box is enabled and the WLAN LED is on If wire less LAN is not on press the WLAN button briefly 2 Start the wireless LAN software of your wireless device Consult the documentation of your wireless device for in structions 3 Search for the wireless radio network of your FRITZ Box Upon delivery this network is called FRITZ Box 3272 FRITZ Box 3272 77 AYM Connecting Wireless Devices with the FRITZ Box Guest Access 4 Enter the network key of the FRITZ Box With this the wireless LAN connection is established Your wireless device is integrated into your home network and can use the Internet connection of the FRITZ Box 12 2 Connecting Wireless Devices with the FR
72. he AVM web site avm de en vpn 11 7 DNS Server Freely Selectable DNS servers are preset in the FRITZ Box for IPv4 and IPv6 These are the DNS servers assigned by the Internet provider For both IPv4 and IPv6 the preset DNS server can be replaced by a free DNS server Free DNS servers include for instance OpenDNS and Google DNS Here is how to change the DNS server entry 1 Open the FRITZ Box user interface 2 Enable the advanced view 3 Inthe Internet Type of Connection menu select the DNS Server page 4 Change the settings for the DNS servers The DNSv6 page is displayed only if you enabled IPv6 support for the FRITZ Box on the IPv6 page 11 8 DNSSEC Security for DNS Queries DNSSEC is short for Domain Name System Security Exten sions As the name says this is an extension of DNS the do main name system DNSSEC ensures that both the DNS server and the informa tion returned by the DNS server are authentic or genuine Security with DNSSEC When a home user surfs the web he sends queries to the In ternet by entering URLs in the address line of the browser A URL is the name of a web site that is easy to remember such FRITZ Box 3272 71 AYM IPv6 The New Internet Protocol as avm de en Every query is sent to the DNS server first The DNS server resolves the URL into the corresponding IP ad dress There is one unambiguous IP address for every URL The home user rel
73. ies on the authenticity of the IP address re turned by the DNS server Authentic means that the response is the IP address of the desired web site and not a faked IP address that leads to a fake web site DNSSEC can ensure that the returned addresses are authentic Support with the FRITZ Box The FRITZ Box supports DNSSEC queries over UDP The FRITZ Box has a DNS proxy The computers in the home network use the FRITZ Box as a DNS server The FRITZ Box for wards DNSSEC queries from the home network to the Inter net The FRITZ Box forwards DNSSEC responses from the In ternet to the home network The DNSSEC information must be validated on the computer in the home network For this DNS SEC must be supported in the operating system 11 9 IPv6 The New Internet Protocol IPv6 stands for Internet protocol version 6 and is the succes sor to IPv4 The FRITZ Box supports the new IPv6 web protocol and can establish IPv6 connections e Pv6 support can be switched on in the FRITZ Box user interface e For simultaneous use of IPv6 and IPv4 the FRITZ Box supports Dual Stack and Dual Stack Lite This means that the FRITZ Box can communicate with both IPv4 and IPv6 domains in the Internet e The FRITZ Box supports native IPv6 and IPv6 with a tun nel protocol Native IPv6 means that your Internet ser vice provider supports IPv6 directly on your line FRITZ Box 3272 72 AYM IPv6 The New Internet Protocol IPv6 capable Servi
74. in the device s control software The connection between the FRITZ Box and the computer is established automatically The computer is now connected with the FRITZ Box WPS with the PIN Method If your wireless LAN device supports WPS but does not have a button to start the push method nor any possibility to en able it in its control software use the PIN method to establish the wireless LAN connection FRITZ Box 3272 20 AYM Connecting Computers Wirelessly over Wireless LAN You can choose between two methods e The FRITZ Box Specifies the PIN e the wireless LAN device specifies the PIN The FRITZ Box Specifies the PIN 1 Open the FRITZ Box user interface 2 Select the WLAN Security menu 3 Goto the WPS Quick Connection page 4 Enable the setting WPS enabled 5 Select the option PIN method WPS PIN the FRITZ Box specifies the PIN 6 The PIN will be displayed Enter this PIN in the control software of the wireless LAN device 7 Click Start WPS The WLAN LED on the FRITZ Box flashes slowly indicating that the WPS procedure has begun Now a secure wireless LAN connection is being established between the FRITZ Box and the wireless LAN device The Wireless LAN Device Specifies the PIN 1 Open the FRITZ Box user interface 2 Select the WLAN Security menu 3 Goto the WPS Quick Connection page 4 Enable the setting WPS enabled 5 Select th
75. ing or an FTP client your users must be authenticated by entering ftpuser The preconfigured user account ensures smooth access to FRITZ NAS over SAMBA and FTP Therefore it is important not to delete or rename this user If you use only the login method with FRITZ Box user name and password to access your FRITZ Box you cna also set up a user account with NAS access rights Only if you always use your FRITZ Box user account to access N the FRITZ Box be it from home or via the Internet can you de lete the preconfigured ftpuser account In every other case deleting this user account will make it impossible to use the NAS services of the FRITZ Box or allow only restricted use Quick Access to Your Own User Account At the top of the FRITZ Box user interface is a navigation bar that allows users to switch between the views of the FRITZ Box they are authorized to use Displayed on the left is the name of the FRITZ Box user account with which the user is currently logged in to the user interface FRITZ Box Change e Mail Address Change password Log off Click on the blue triangle to open a drop down menu that of fers access to the basic functions of this user account FRITZ Box 3272 45 AYM Individual Access for Each FRITZ Box User Change e mail address Select this entry to assign a different e mail address to the current user account Change password Select this entry to change the pa
76. ings in your FRITZ Box user account see page 43 9 1 Configuring MyFRITZ The MyFRITZ service can be used only with a MyFRITZ ac count Register your FRITZ Box to receive a MyFRITZ account For instructions see the Setting Up a MyFRITZ Account from page 50 section Once your FRITZ Box is registered with your MyFRITZ account the FRITZ Box determines the public IP address each time it is changed and conveys it to the MyFRITZ The FRITZ Box can be reached at this IP address in the Internet from anywhere in the world When you log in to MyFRITZ you will be forwarded to the FRITZ Box using the IP address FRITZ Box 3272 49 AYM Configuring MyFRITZ Setting Up a MyFRITZ Account To set up a MyFRITZ account use a computer that fulfills the following requirements e The computer is connected with the Internet e You can access to your e mail on this computer Set up the MyFRITZ account in the FRITZ Box user interface 1 Open the FRITZ Box user interface see page 26 2 Select Internet MyFRITZ 3 Select Create new MyFRITZ account 4 Enter your e mail address If you already have a FRITZ Box user account enter here i the e mail address you use for the user account 5 Assign a secure MyFRITZ password that s easy for you to remember Note the following Use a password with at least eight characters which in cludes capitals and lower case letters as well as numer als and special
77. io Network On and Off by Schedule 12 3 Switching the Wireless Radio Network On and Off by Schedule You can switch the wireless radio network of the FRITZ Box automatically according to a schedule This function is called Night Service It reduces the power consumption of the FRITZ Box by completely turning off the WLAN module The FRITZ Box Night Service also affects any other FRITZ Box prod ucts connected in the network the FRITZ WLAN Repeater for instance the wireless transmission of these devices is also switched on and off in the FRITZ Box settings 1 Open the FRITZ Box user interface see page 26 2 Open the System Night Service menu 3 Enable the schedule for the wireless radio network 4 Configure the settings for Night Service With the options Switch WLAN off daily and Switch WLAN off according to timetable you define the intervals for switching You can also select the option The radio network cannot be switched off until no more wireless devices are active 5 Click Apply to save your settings Now FRITZ Box Night Service is enabled and configured For more information on settings see also the Online Help Switching Wireless LAN On and Off You can switch the wireless radio network of the FRITZ Box on and off at any time even when the device is hibernating e Press the WLAN button on the FRITZ Box briefly FRITZ Box 3272 79 AM Extending a Wirele
78. itor your FRITZ Box from a connected computer Here is how to change the UPnP settings 1 Open the FRITZ Box user interface see page 26 2 Enable the advanced view 3 Configure the UPnP settings in the Home Network Net work menu on the Programs page FRITZ Box 3272 95 AYM Obtaining an IP Address Automatically Setting Up Guest Access via LAN 4 The network port LAN 4 can be configured as a guest ac cess Guests can then connect their laptops to the guest ac cess with a network cable to access the Internet The guest device does not have access to the home network Set up the guest access as follows 1 2 Open the FRITZ Box user interface In the Home Network Network menu select the Net work Settings page Enable the guest access 14 2 Obtaining an IP Address Automatically The FRITZ Box has its own DHCP server which assigns IP ad dresses to the connected computers The connected comput ers must be configured such that they can receive their IP ad dresses automatically The steps for checking and adjusting this option differ among the operating systems See the rele vant section for your operating system If FRITZ Box is operated in a network no other DHCP server may be activated in this network Obtaining an IP Address Automatically in Windows Open the network connections Windows 8 Press the Windows key and the Q key at the same time The search menu fo
79. ized applications and Background appli cations The categories are explained below Network applications and network devices are assigned to the categories using rules Real time applications This category is suitable for applications with high demands on transmission speed and reaction times for example IPTV or video on demand e Network applications of this category always have priori ty over other applications accessing the Internet at the same time FRITZ Box 3272 67 AYM Prioritization Right of Way for Internet Access When the Internet connection is working at full capacity the network packets of the applications of this category will always be sent first In this case data from network applications assigned to other categories like Priori tized applications will be transmitted later If multiple network applications are assigned to this cat egory then they must share the available capacity Whenever Internet telephony is included in this catego ry this application always has the highest priority even over other real time applications Prioritized applications This category is suitable for applications that require a fast re action time for example company access terminal applica tions games e For network applications prioritized in this category 90 of the FRITZ Box s upload bandwidth is available as long as no application from the Real time applica tio
80. lements in the Home Network user interface path entries and names of C Pictures folders and files Documentation Pointed brackets mark wild cards lt Telephone number Blue underlined text designates addresses _ fritz box to be entered in the browser Blue text designates links and references see page 129 within this manual Bold type emphasizes important words Do not click FRITZ Box 3272 6 AYM The FRITZ Box 3272 1 The FRITZ Box 3272 Welcome We are pleased you decided on a FRITZ Box The FRITZ Box 3272 is the hub of your home network connecting your computers and network devices with the Internet You can operate the FRITZ Box on a DSL line as an Internet router The FRITZ Box is equipped with ports for computers and USB devices and supports wireless LAN technology This means you can use the FRITZ Box as a wireless LAN access point for wireless devices like notebooks tablets or smartphones The FRITZ Box integrates connected computers and network devices into your private home network The devices can exchange data with each other and enjoy shared access to USB hard drives USB printers and other USB devices The FRITZ Box transmits music video and im age files to suitable playback devices in the home network Settings for the FRITZ Box and for your private network are configured in a user friendly user interface The user interface can be opened in any web browser Wizards g
81. ll completely IPv4 Within IPv4 networks you can open the firewall for one computer completely This computer is then no longer protected by the FRITZ Box fire wall If individual ports are already open for other computers then data packets for these ports are not forwarded to the exposed host but to the oth er computer instead IPv Within IPv6 networks you can open the firewall for each computer completely These computers are then no longer protected by the FRITZ Box firewall Setting up port forwarding in the FRITZ Box e Pv4 Port forwarding for IPv4 is set up in the Internet Permit Access menu on the Port Forwarding page e Pv6 Enable the advanced view Port forwarding for IPv6 is also set up in the Internet Permit Access menu on the IPv6 page Determining the IPv4 Address for Accessing the FRITZ Box If you have enabled ports for forwarding in the FRITZ Box oth er Internet users can access your computers at the IP address assigned to your FRITZ Box by the Internet service provider This is a public IPv4 address Here is how to determine the public IPv4 address of the FRITZ Box 1 Open any Internet page in order to establish an Internet connection 2 Open the FRITZ Box user interface and enable the ad vanced view in the user interface FRITZ Box 3272 64 AYM Dynamic DNS Name Instead of IP Address 3 The FRITZ Box s public IPv4 address is
82. lly and then enter the IP address manually in the appropriate field In the case of the preset IPv4 address of the FRITZ Box the following IPv4 addresses are available for assignment to the computers 192 168 178 2 192 168 178 254 FRITZ Box 3272 93 AYM Network Settings in the FRITZ Box Here too each IPv4 address can be assigned only once Changing Network Settings 1 Enable the advanced view in the user interface 2 Select the Home Network Network menu 3 Select the Network Settings page 4 Click the IPv4 Addresses or IPv6 Addresses button depending on the address range you would like to change Please note that changes to the network settings in the FRITZ Box may make it necessary to adjust the network set tings of your computers so that you can continue to access the FRITZ Box user interface IPv6 Settings in the FRITZ Box The following settings options for IPv6 are found in the ad vanced view in the Home Network Network menu on the Network Settings page Additional IPv6 Routers in the Home Network e Pv6 Prefixes from Other IPv6 Routers You can allow the network devices connected to the FRITZ Box to receive IPv6 prefixes announced by other IPv6 routers in the local network e Also announce DNSv6 server via router advertisement With this setting you specify that the FRITZ Box announc es the local DNSv6 server in the local network via router advertis
83. n the section Network Cable on page 124 One computer can be connected to each network port of the FRITZ Box Connecting a Network Hub or Switch You can also connect a network hub or switch to the LAN ports on the FRITZ Box Connecting the FRITZ Box to a network hub 1 Insert the network cable included in the package into the uplink port of the network hub or network switch 2 Insert the free end of the cable into a LAN socket on the FRITZ Box For connections at maximum speed gigabit Ethernet connect the cable to the LAN 1 or LAN 2 socket The FRITZ Box and the network hub are now connected with each other FRITZ Box 3272 18 AYM Connecting Computers Wirelessly over Wireless LAN 5 2 Connecting Computers Wirelessly over Wireless LAN Using wireless LAN radio technology you can connect multi ple computers with the FRITZ Box wirelessly Please note the following before establishing a wireless con nection between the computer and the FRITZ Box Wireless device A computer to be connected to the FRITZ Box via wireless LAN must support wireless LAN This means it must be equipped with a wireless LAN device A wireless LAN de vice can be an external wireless LAN adapter like a USB stick for example or a device integrated in the comput er Many modern computers and notebooks come with a wireless LAN device integrated Wireless LAN Security Settings In the FRITZ Box wireless LAN sec
84. ne Help of the FRITZ Box When the mobile communications function is used the FRITZ Box user interface presents information about network availability connection status and throughput Once this function has been set up the Internet Mobile Communications menu is always available even when the USB modem has been disconnected Due to technical limitations on the part of the mobile com munications network providers some restrictions may arise for Internet telephone calls and for applications requiring an incoming connection The same is true for using port for warding sharing USB storage memory remote access via HTTPS dynamic DNS and VPN Contact your network provider for details on any restrictions that may apply 7 4 Configuring the Internet connection over LAN 1 FRITZ Box as a router You can use the FRITZ Box at an already existing Internet ac cess via the LAN 1 socket To do this the FRITZ Box is connect ed to the router or network For this kind of connection the FRITZ Box can be configured as an independent router or as an IP client in the existing network Configuring FRITZ Box as a Router You can configure the FRITZ Box to work as an independent router to provide a network with its own network address range 1 Connect the FRITZ Box to the router network with a cable as described in section Connecting with a Router Net work on page 16 2 Open the FRITZ Box user interface FRITZ Box 3272 34 A
85. nec tions in the 2 4 GHz range 2 4 GHz frequency band In the 2 4 GHz frequency band wireless LAN works in the same range as Bluetooth microwave devices and various other devices like radio controlled toys garage door openers and video bridges This means that interference may occur within wireless networks operated in the vicinity of such de vices Generally this has adverse effects on the transmission rate including aborted connections In the 2 4 GHz frequency range the European regulation au thorities have designated 13 channels for wireless LAN A channel can have a bandwidth of 20 MHz throughput of up to 216 Mbit s or 40 MHz throughput of up to 450 Mbit s Channels located directly next to each other in the 2 4 GHz band may overlap and result in mutual interference For in stance if several wireless networks are operated close to each other in the 2 4 GHz frequency range with a bandwidth of 20 MHz a distance of at least five channels should be left empty between each two channels used This means that if channel 1 is selected for one wireless network the channels 6 through 13 can be selected for a second wireless network This maintains the minimum distance between channels Should interference in a wireless network persist the first step should be to select a different channel FRITZ Box 3272 84 AYM Wireless LAN Getting Technical WLAN Autochannel With the WLAN Autochannel function the FRITZ Box a
86. nection Always perform the Internet connection setup as described by your provider Configuring an Internet Connection Automatically If your Internet service provider arranges for the service of au tomatically configuring your Internet connection the auto matic configuration will be performed right after the FRITZ Box is connected No additional settings for the Inter net connection have to be configured in the FRITZ Box To start automatic configuration some providers require that you enter a start code Configuring an Internet Connection Using the Wizard 1 Open the FRITZ Box user interface see page 26 2 Select the Wizards entry in the menu 3 Click the Check Internet Connection Wizard and follow the instructions When the Wizard is finished your Internet connection has been configured FRITZ Box 3272 32 AYM Configuring the Internet Connection for Cable Configuring an Internet Connection without the Wizard Choose this method if the FRITZ Box is connected to a DSL mo dem ora DSL router or integrated into an existing network 1 Open the FRITZ Box user interface see page 26 2 On the Overview page select the Advanced View 3 Select the Internet Account Information menu and enter your account information Also take advantage of the Help available in the FRITZ Box us er interface Ts Configuring the Internet Connection for Cable With an additional cable modem y
87. net Router ceeseeee8 60 Child Protection Controlling Internet AccesS 60 Port Forwarding Making Computers Accessible from the Internet 63 Dynamic DNS Name Instead of IP Address 04 65 Access from the Internet via HTTPS FTP and FIPS 66 Prioritization Right of Way for Internet Access 67 VPN Remote Access to the Home Network 69 DNS Server Freely Selectable cee cece eee eee eee 71 DNSSEC Security for DNS QuerieS 0 cee eee eee eee 71 IPv6 The New Internet Protocol 0 eee eee eee eee 72 FRITZ Box 3272 3 AM 11 10 12 12 1 12 2 12 3 12 4 12 5 a3 14 14 1 14 2 15 15 1 15 2 15 3 15 4 15 5 15 6 16 16 1 16 2 16 3 17 17 1 17 2 17 3 Mobile Network Replace Faulty DSL 0 eee 74 FRITZ Box as a Wireless Access Point 76 Connecting Wireless LAN Devices Securely with the FRITZ Box 76 Connecting Wireless Devices with the FRITZ Box Guest Access 78 Switching the Wireless Radio Network On and Off by Schedule 79 Extending a Wireless LAN Network 0 cece eee eees 80 Wireless LAN Getting Technical 0 cece eee ee eens 81 The FRITZ Box Home Network 0eee eee 86 Network Devices in the FRITZ Box Home Network 88 Network Settings in the FRITZ BOX 0 ce eee eee eee eee 88 Obtaining an IP Address A
88. ng Supplementary Software Uninstalling Programs in Windows 7 i 2 3 4 Open Start Control Panel Programs Under Programs and Features click Uninstall a pro gram Mark the AVM program you want to remove in the list Click the Uninstall Change button The program will be removed Uninstalling Programs in Windows Vista 1 Open Start Settings Control Panel Programs and Functions Mark the AVM program you want to remove in the list Click the Uninstall Change button and confirm with Continue The program will be removed Uninstalling Programs in Windows XP 1 3 Open start Control Panel Add or Remove Programs Make sure that the Change or Remove Programs but ton is selected in the column at left Mark the AVM program you want to remove in the list of Currently installed programs Click the Change Remove button The program will be removed FRITZ Box 3272 122 AYM Technical Specifications 20 Technical Specifications Facts worth knowing Here you will find comprehensive technical data on your FRITZ Box 3272 20 1 Ports and Interfaces ADSL ADSL2 ADSL2 modem compliant with DT AG 1TR112 also IP based Annex J or alternatively ITU G 992 1 ITU G 992 3 or ITU G 992 5 Annex B or J Four LAN ports via RJ45 sockets LAN 1 and LAN 2 standard Ethernet 10 100 1000 Base T LAN 3 and LAN
89. ng times 60 via mobile network 33 Internet connection configuring 06 32 configuring forDSL 32 over LANI 6 tecx ce ieeweeew cess 34 via cable modem 15 33 via mobile network 16 Internet filter 0 0 0 eee eee 60 Internet protocol version 6 72 Internet router 05 60 IP address CHANGING 30 srosa stere stonek 94 emergency eee eee 91 WA LNUX ee ies araree oeiedn ea oee ast 99 inMacOSX ee eee eee 98 in Windows 0ee eee 96 obtaining automatically 96 IPv4 AddrESS 1 eee eee eee ee 92 SEINES ide aitei oes 91 IPVG Sic os hes E ES 72 L LAN connection ssssssessse 7 guest aCC SS 000 eee 96 LEDspot aa a e Ha 10 legal notice eee 129 M manufacturer s warranty 128 media Server cece eee ee eee 102 mobile network 16 33 74 MyFRITZ configuring 6 49 Internet accesS 43 Personal Cloud Service 49 SECM sneren datos ae 54 setting up an account 50 USING o ia E ETE E weet 51 MyFRITZ App eee eee eee eee 52 FRITZ Box 3272 N NAS 3 esds ieee eee teehee gon bee 110 network changing settings 94 connection 00 Lz factory settings 91 IPv4 settings 91 network hub switch 18 network
90. ns category requires bandwidth The remaining 10 of the upload bandwidth is available for applications that are prioritized in lower categories or not prioritized at all e If multiple network applications are assigned to the Pri oritized applications category then they must share the available capacity Background applications This category is suitable for applications that do not require any high transmission speed and which are not time critical for example peer to peer services or automatic updates e Network applications assigned to this category are al ways treated with the lowest priority when the Internet connection is working at full capacity So whenever an application from a different category or a non prioritized application requires the entire bandwidth all back ground applications must wait until bandwidth capacity becomes available again FRITZ Box 3272 68 AYM VPN Remote Access to the Home Network If no other network applications are active then the background applications receive the entire bandwidth Prioritization Method in the FRITZ Box The following algorithm is used in the FRITZ Box to send data packets according to their prioritization Change in the order in which packets are sent to the In ternet upstream direction The order of the packets the FRITZ Box receives from the Internet downstream direction cannot be changed Discard low priority packets in order to ensure
91. nternet access 43 IPaddress ccc vec sdnceee wes 96 network cee eee ee eee eee 91 protecting f 6 016 Soesddnss estos 37 restoring ee eee ee eee eee 28 SAVING eonennet reinsan 28 120 smartphone eee eee 52 software firmware ee eee eee 55 uninstalling 121 standard view 0 28 starting operation requirements for 11 Stick amp SUF o eresrrerssrecesesrena 22 storage NAS e eee ee 110 streaming oasis resas siose eaves oir 102 support by e mail 008 127 information in the Internet 125 SWI Maei ona E Gan se e 18 symbols in the manual 6 T technical specifications 123 tips password protection 37 FRITZ Box 3272 136 U W UMTS wake on LAN cece eee eee 90 Internet accessS 33 WalAN CY e orisa tadeane a a aE 128 Internet connection 16 Wi Fi Protected Setup WPS 20 substitute connection 74 wireless devices e00 00 19 uninstalling programs 121 wireless LAN uninstalling supplementary access point 0000 9 SOftware eee ee eee eee eee 121 connecting manually ra Update esr cevascnes rriari rssi 55 establishing a connection 19 updating firmware 55 extending a radio network 80 UPnP settings 4 95 frequency
92. nts etann 70 configuration wizard 70 remote acceSS 0055 69 supplementary software 70 FRITZ Box 3272 137
93. o save the settings Only in Windows 8 Windows 7 and Windows Vista En able the options Obtain an IPv6 address automatically and Obtain DNS server address automatically for the Internet Protocol Version 6 TCP IPv6 as well 9 The computer now receives an IP address from the FRITZ Box Obtaining an IP Address Automatically in Mac OS X 1 2 5 Select the System Preferences in the Apple menu In the System Preferences window click the Net work icon In the Network window select the Built in Ethernet entry from the list Switch to the TCP IP tab and select the Using DHCP option from the Configure IPv4 drop down list Click OK The computer now receives an IP address from the FRITZ Box FRITZ Box 3272 98 AY Obtaining an IP Address Automatically Obtaining an IP Address Automatically in Linux For comprehensive information and tips on the topic of net work settings in Linux see for example www linux org docs ldp NET3 4 HOWTO 5 html FRITZ Box 3272 99 AYM USB Devices in the FRITZ Box Home Network 15 USB Devices in the FRITZ Box Home Network The FRITZ Box has two USB ports to which you can connect various USB devices All network devices in the FRITZ Box home network can use these USB devices jointly and simultaneously This chapter describes how to share a printer in the network which USB devices can be u
94. odulation processes and antenna techniques like Ml MO Multiple Input Multiple Output use the frequency band more effectively than the older standards FRITZ Box 3272 81 AYM Wireless LAN Getting Technical The use of the 802 11n standard and thus the availability of higher throughput rates is possible only if the wireless LAN connection is secured using the WPA2 security mecha nism AES CCMP Setting the Right Standard in the FRITZ Box The throughput rate that can be achieved in your wireless ra dio network depends on the wireless LAN standards used by the integrated devices These wireless LAN standards must also be set in the FRITZ Box Proceed as follows to check which wireless LAN standards are set and change them if needed 1 Open the FRITZ Box user interface 2 Enable the advanced view 3 Open the WLAN Radio Channel menu and select Ad just radio channel settings to make the desired changes Make a note of which standards the wireless devices in your network are compatible with and then adjust the FRITZ Box settings according to the following information 11n 11g In your radio network there are only wireless devices that are com patible with one or both of the following standards e 802 11n e 802 11g Set the following mode in the FRITZ Box 802 11n g 11g 11b In your radio network there are only wireless devices that are com patible with one or both of the following s
95. of the working group released for home network sharing e Name of the media server Push service sender name FRITZ Box 3272 87 AYM Network Devices in the FRITZ Box Home Network 14 Network Devices in the FRITZ Box Home Network All network devices connected with the FRITZ Box comprise a network Network devices include for instance computers game consoles and smartphones The devices can be connected with the FRITZ Box by ca ble or wirelessly This chapter describes the network settings in the FRITZ Box and how you can change them You will also learn how you can change the IP settings for the computer in the most common oper ating systems 14 1 Network Settings in the FRITZ Box The FRITZ Box is delivered with preconfigured network set tings According to these settings all network devices con nected with the FRITZ Box are located in a single network The network settings can be changed and adapted to your conditions and needs But you should do so only if you are well versed in networking technology Network Overview The FRITZ Box user interface shows an overview with all of the devices and users connected with the FRITZ Box The network overview Devices and Users is found in the menu Home Network Network e Foreach user and each network device you find an entry in the network overview The columns have the following meanings e If you use FRITZ Powerline devices in your network then the
96. ort of the FRITZ Box Preparing Configuration Open the FRITZ Box user interface Click System and then View Select Advanced View and click Apply Select the Home Network USB Devices menu Disable the option printers including all in one printers 1 2 3 4 5 Select the USB Remote Connection tab 6 7 Save your settings by clicking Apply 8 Connect the USB printer to the FRITZ Box FRITZ Box 3272 104 AYM Sharing a USB Printer This concludes the preparations Continue reading in the sec tion for your operating system Setting Up a USB Printer in Windows 7 Vista or XP 1 Click Start Control Panel and select the printer cate gory of your operating system Devices and Printers Windows 7 Printers Windows Vista Printers and Faxes Windows XP 2 Click the printer icon with the right mouse button and se lect Properties or Printer properties If the printer is not displayed you must first install the i printer drivers for this device Consult the documenta tion of your printer for instructions 3 Switch to the Ports tab 4 Click Add 5 Double click the Standard TCP IP Port entry and click New Port then Next 6 Enter fritz box in the Printer name or IP address field If the FRITZ Box is configured as a WLAN repeater or an N IP client enter here th
97. ot in stalled Update Click the Update link to install the update In the next window click Start Firmware Update Now The FRITZ OS update begins and the Info LED on the FRITZ Box starts flashing Do not interrupt the power supply to the FRITZ OS during the FRITZ Box update The firmware update is complete when the Info LED stops flashing Disabling Search for updates automatically service The service Search for updates automatically is set enabled upon delivery of the FRITZ Box but you can disable it if desired T 2 Open the FRITZ Box user interface see page 26 Select the Contents link in the header The contents page or site map of the FRITZ Box user in terface is opened Scroll down to the end of this page and click the AVM Services link The AVM Services page is opened Disable the setting FRITZ Box searches for updates peri odically and save your setting with Apply The AVM service Search for updates automatically is now disabled FRITZ Box 3272 59 AYM FRITZ Box as an Internet Router 11 FRITZ Box as an Internet Router The FRITZ Box connects computers in your home network with the In ternet This chapter explains the possibilities presented by using the FRITZ Box as an Internet router and how to take advantage of them 11 1 Child Protection Controlling Internet Access Child protection is a function with
98. ou can also use your FRITZ Box 3272 on a cable connection Then the Internet con nection is established and controlled by the FRITZ Box itself so that in this operating mode too all FRITZ Box functions like Internet telephony firewall are available without restriction 1 Open the FRITZ Box user interface see page 26 2 Select Wizards in the menu 3 Click the Check Internet Connection Wizard and follow the instructions Ved Configuring an Internet Connection for the Mobile Network With a USB modem you can also establish the Internet con nection with your FRITZ Box 3272 via the mobile communica tions network AUSB modem for mobile Internet access UMTS HSPA and a SIM card from a mobile communications provider are required for this The FRITZ Box supports UMTS HSPA modems from various manufacturers 1 Insert the USB modem in the USB port on the FRITZ Box 2 Open the FRITZ Box user interface see page 26 In the Internet menu the sub menu Mobile Commu nications is displayed FRITZ Box 3272 33 AYM Configuring the Internet connection over LAN 1 FRITZ Box as a router The Mobile Communications menu is not available until the UMTS HSPA modem has been connected to the USB port of the FRITZ Box 3 Select the setting Mobile connection enabled 4 Configure the settings for your Internet connection over the mobile communications network For more informa tion see the Onli
99. overview 88 network settings 88 prioritization 67 UPnP settings 95 network cable 00000e 124 network devices 0000 88 home network 065 88 remote maintenance of computer 90 wake on LAN 2 0 cece ee 90 night service eee eee 79 notice CT Pee 129 O operation requirements 11 overview information about FRITZ Box 26 P package contents 11 password protection comparison of methods ay configuring FRITZ Box users 40 forgotten password setting up a FRITZ Box password 39 personal cloud service 49 physical specifications 124 PIN method WPS 000 20 port forwarding 04 63 port forwarding IPv6 63 POMS taccerackw seen Giada tees 8 123 power consumption R recycling electrical equipment 131 electronic equipment 131 remote access VPN 28 69 remote maintenance 66 requirements for operation 11 S saving data 00 ee 120 saving energy eee eee ee 111 SCHEGUIE scicsns ne dedsie taaaeonts 79 security FRITZ Box password 39 FRITZ Box user account 40 installing and connecting 12 password protection 37 wireless LAN s es 76 settings applying cor cesses saw eccwe ess 28 I
100. p file With this backup file you can restore your settings to the FRITZ Box at any time or load them to another FRITZ Box See the section Saving the FRITZ Box Settings from page 28 for more information FRITZ Box 3272 120 AYM Uninstalling Supplementary Software Loading Factory Settings We recommend saving the settings configured on your FRITZ Box in a backup file see page 28 1 In the FRITZ Box user interface select the System Re set menu 2 Select the Factory Settings tab 3 Click the Load Factory Settings button The FRITZ Box is reset to its factory settings All settings made during operation will be overwritten 19 2 Uninstalling Supplementary Software Additional software for the FRITZ Box is available on the web pages of AVM at avm de en download If you have installed supplementary programs on one or more computers uninstall this software using the control panel of your Windows operating system Uninstalling Programs in Windows 8 a 1 Press the Windows key AS andthe X key at the same time A menu is opened that contains all of the important functions of Windows 8 2 Click on the Programs and Features entry The Uninstall or change a program list shows all of the programs installed on your computer 3 Mark the AVM program you want to remove in the list 4 Click the Uninstall button The program will be removed FRITZ Box 3272 121 AYM Uninstalli
101. r apps is opened Enter ncpa cpl in the search field and click enter Entering ncpa cpl in Windows 8 FRITZ Box 3272 96 AW Obtaining an IP Address Automatically In Windows 7 and Windows Vista Click Start enter ncpa cpl in the search line of the Start menu and press Enter ncpa cpl x ea o Entering ncpa cpl in Windows 7 In Windows XP Select Start Run enter ncpa cpl and then click OK Configure the settings 1 Click the network connection between the computer and the FRITZ Box with the right mouse button and select Properties Windows XP Under This connection uses the following items select Sie Internet Protocol TCP IP Windows 8 Windows 7 and Windows Vista Under This connection uses the following items select Internet Protocol Version 4 TCP IPv4 Click the Properties button On the General tab enable the options Obtain an IP address automatically and Obtain DNS server address automatically FRITZ Box 3272 97 AYM Obtaining an IP Address Automatically General Alternate Configuration You can get IP settings assigned automatically if your network this capability Otherwise you need to ask your network adminis for the appropriate IP settings Use the following IP address Obtain DNS server address automatically Click OK t
102. r is allowed to access When a whitelist is used only those web sites includ ed in the list can be opened and no others Using a whitelist is convenient if access is to be limit ed to just a few web sites e Block web sites with a blacklist You can create a list known as a blacklist in which you include the web sites a user is not allowed to ac cess This list can integrate the BPjM list of web sites with adult content issued by the German federal gov ernment No web site included on the blacklist can be opened When a blacklist is used web pages generally can no longer be opened by entering the IP address directly This is also true for web sites that are not included in the blacklist For applications that address web sites directly via the IP address for instance virus scanner update software the relevant IP addresses can be released for access by entering them in the exception list Block network applications You can list network applications to be blocked for use For in stance you can block file sharing software FRITZ Box 3272 61 AYM Child Protection Controlling Internet Access Child Protection Configuration In the FRITZ Box 3272 factory settings unrestricted use of the Internet is set by default Child protection for network devices and Windows users Child Protection is enabled and configured for comput ers and other network devices individually Child protec tion for network de
103. ranges 84 USB guest ACCESS sce ei css eese ewes 78 accessing memory 102 FAN GCs ae fee asesaeineaer seeds aie 80 MOdEM cesis tasaren ir araks 101 SECU wis cwoniwcsa ara S 76 POMS orekaren sede ede ES 8 switching on and off 79 storage media 100 switching on off 9 USB devices WPS si wdeabnedesnetiewede 20 77 device types 44 100 wireless LAN connection home network 100 establishing manually 23 user account with FRITZ WLAN USB Stick 22 configuring 06 40 with Stick amp Surf 22 disabling is ccced secs wee es 46 WIth WPS i ccs cree eevee vere 20 forgotten password 47 wireless LAN frequency ranges 84 PUSE Pesene ee eee eee ee 45 wireless LAN Repeater 80 quick acceSS 006 45 Wireless Local Area Network 76 TENTS seen cdidoeen Perit end tas 43 WLAN Autochannel 85 user interface WLAN button 0 0 0 e eee 9 applying settings 28 WPS OPCNING ssa 006S oes Go ei nee ees 26 PIN method 20 restoring settings 28 push button configuration saving settingS 28 WPS PBC 000 ee eee 20 WPS bUttON ons ss scewseesceese sees 9 V VIDEOS srs eitseeie cae ae sea nnar Ers 125 views advanced view 28 standard view 28 VPN CEN camdvw teneme
104. ress can be changed as needed Every time the operating system on a computer connected with FRITZ Box is started the DHCP server assigns it an IPv4 address from the IP address range of the DHCP server FRITZ Box 3272 92 AYM Network Settings in the FRITZ Box Only one DHCP server may be active within any network Assigning the IP addresses via the DHCP server ensures that all of the computers connected with the FRITZ Box are located in the same IP network The computers can receive their IPv4 addresses from the DHCP server only if the setting Obtain an IPv4 address auto matically is enabled in the their IP settings For more infor mation see the section Obtaining an IP Address Automati cally from page 96 Fixed IPv4 Addresses When the DHCP Server Is Enabled If you would like to configure fixed IPv4 addresses on individ ual computers connected with the FRITZ Box despite the en abled DHCP server please note the following e The IPv4 addresses must be from the IPv4 network of the FRITZ Box e The IPv4 addresses may not come from the address range of the DHCP server e Each IPv4 address can be assigned only once Disabling the DHCP Server You can disable the DHCP server To make sure that all computers remain in the same IP net work when the DHCP server is disabled you must enter the IPv4 addresses manually in the computers network settings First disable the option Obtain an IP address automatica
105. rmware file Before you can perform a manual firmware update you must download an up to date firmware file from the Internet using your neighbor s or friend s computer or at an Internet caf and save it on your computer or on a connected storage medium 1 Enter the address a web browser ftp ftp avm de fritz box in your web browser Switch to the folder for your FRITZ Box model then to the sub folder firmware and then to the folder named english The complete model name of your FRITZ Box is shown in the user interface on the Overview page and is also printed on the sticker on the underside of the housing Download the current firmware update for your FRITZ Box with the file suffix image to the computer The currently installed firmware version is displayed on the Firmware File tab and on the Overview page The version number of the downloaded and saved firmware is included in the file name of the image file Perform an update only if the downloaded firmware is a newer version than the firmware currently installed Now you can copy the firmware file to the computer that is connected to the FRITZ Box e g using a USB flash drive FRITZ Box 3272 57 AYM Using the Automatic Search for Updates Performing a firmware update 1 2 3 4 Open the FRITZ Box user interface see page 26 Enable the advanced view Select System Firmware Update Firmware File
106. s and crosslink cables All components are available from spe cialized vendors When components of a category smaller than Cat 5 are used reduced transmission rates may result AVM recommends using a network cable no more than 100 meters long FRITZ Box 3272 124 AYM Customer Service 21 Customer Service Be it product documentation frequently asked questions tips or sup port this chapter presents information on all important service topics 21 1 Documentation on the FRITZ Box To take advantage of all commands and features of your FRITZ Box consult the following documentation Help In the FRITZ Box user interface you can open the comprehen sive Online Help by clicking the Help icon and the Help buttons Manual The PDF file of the manual can be opened and downloaded from the Internet at the following address avm de en service manuals Choose the FRITZ Box product group and then your FRITZ Box 3272 The PDF is opened The current Adobe Acrobat Reader for reading PDF docu ments can be downloaded from the Internet free of charge at www adobe com 21 2 Information in the Internet On its web site AVM presents comprehensive information on your AVM product Videos on the FRITZ Box Videos on many of the FRITZ Box functions are available showing animated demonstrations of how to set up the indi vidual functions The videos can be viewed at the following address avm d
107. s ports and configured convenience functions In the lower are of the window this information is rounded out with the list of connected devices 6 3 Configuring FRITZ Box with the Wizards The FRITZ Box puts a number of Wizards at your disposal to assist you in setting up your FRITZ Box You will be guided through dialogs and menus Step by step The Wizards can be found in the Wizards area of the user in terface Using the Wizards The following Wizards assist you in setting up the FRITZ Box step by step e The Save Settings Wizard Save the settings you configured on your FRITZ Box per manently on your computer or restore the previous set tings e The Update Firmware Wizard This Wizard checks whether new firmware is available for your FRITZ Box and installs it automatically if desired see page 55 e The Check Internet Connection Wizard This Wizard assists you in checking and configuring your Internet connection see page 32 When you open the FRITZ Box user interface for the first time a Wizard starts to assist you in configuring the FRITZ Box You can configure your FRITZ Box without its assistance FRITZ Box 3272 27 AYM Standard View and Advanced View 6 4 Standard View and Advanced View The FRITZ Box user interface has two views the standard view and the advanced view Upon delivery the FRITZ Box interface is set to display the standard view In the standard view all of
108. s been established the computer is connected to the FRITZ Box See the AVM FRITZ WLAN USB Stick manual for details FRITZ Box 3272 22 AYM Connecting Computers Wirelessly over Wireless LAN Transferring the Wireless LAN Security Settings Manually The wireless LAN security settings for wireless devices can al so be transferred manually Manual transfer is unavoidable if a wireless LAN device does not support any methods for transferring the security settings automatically For manual transfer the wireless LAN security settings have to be entered in the wireless LAN software Wireless devices are generally delivered with their own wire less LAN software which is installed in the computer along with the wireless device By now many operating systems have wireless LAN software included Integrated wireless de vices sometimes use the operating system s wireless LAN software Installing a Wireless LAN Device If you need to use a Separate wireless LAN device because you do not have one integrated then install the wireless LAN device in the computer along with the corresponding wireless LAN software Please take note of the instructions in the doc umentation of the device Transferring Wireless LAN Security Settings The values for wireless LAN security preconfigured in the FRITZ Box have to be transferred to the wireless LAN device The values preset in the FRITZ Box are printed on the sticker attached to the bottom of
109. s for All Users from page 39 For more specialized application areas you can also set up FRITZ Box users For each user account you define which contents of the FRITZ Box the given user is allowed to access To open the FRITZ Box user interface a FRITZ Box us er uses the user specific password The FRITZ Box user interface can be accessed from the Internet only by users who have a uSer account For instructions on setting up FRITZ Box users see the section Individual Access for Each FRITZ Box User from page 40 FRITZ Box 3272 37 AYM Password Protection Security for the FRITZ Box Selecting the Appropriate Password Protection Use the table below to compare the two FRITZ Box login meth ods and decide which is appropriate for you Features Password FRITZ Box Password One shared password forall users FRITZ Box User Every user uses his own password Access to contents of the FRITZ Box user interface Every user can view and change all contents and settings A user can view and change only the contents and set tings for which he is autho rized For more information about which rights you can set up in a user account see the section starting on page 43 The FRITZ Box user inter face can be opened from the home network Yes Yes You can access the FRITZ Box user interface from devices that are connected with the FRITZ Box in the home net work The FRITZ Box
110. sed in your FRITZ Box home network and how to use these devices safely 15 1 Power Supply for USB Devices You can connect USB devices with the following properties to the FRITZ Box Some USB devices require more than one USB port for operation for instance hard drives with a USB Y cable Connect this type of USB devices to the FRITZ Box using a USB hub with its own power supply The total current consumption of connected USB devices without their own power supply may not exceed 500 mA Check the rating plates of the connected USB devices USB devices that exceed the total current consumption of 500 mA can be connected to the FRITZ Box using a USB hub with its own power supply 15 2 USB Devices on the FRITZ Box These USB devices can be connected to the FRITZ Box You can connect up to four USB storage media like hard disks USB flash drives or card readers USB storage media must use the file systems EXT2 FAT FAT32 or NTFS On storage media with the FAT and FAT32 file systems you can use files up to a size of 4 GB In the EXT2 and NTFS file systems there is no limit to the size of files that can be used You can connect one standard USB printer or one all in one device with scanner and fax function The complete range of functions available in a all in one printers de vice is guaranteed only with the USB remote connection FRITZ Box 3272 100 AYM Using USB Devices Safely of the FRITZ Box see also Sharing a
111. sed with household waste Please bring FRITZ Box 3272 to acollection point in your local community for the disposal of electric and electronic appli ances after use Symbol for the separate collection of electric and electronic devices Note the symbol for the separate collection of electric and electronic devices FRITZ Box 3272 and the electronic parts included with delivery must be disposed of separately from household waste FRITZ Box 3272 131 AYM Drilling Template See the next page for a drilling template Use the drilling template as a guide to mark the holes needed to mount the FRITZ Box on a wall Be sure to print out the page with the drilling template in its N original size or 100 Do not enlarge it adjust its size refor mat or rescale it in your printer settings FRITZ Box 3272 132 AYM FRITZ Box 3272 Index D declaration of CE conformity 130 A DHCP server integrated 92 access ruleS ee ee eee 60 disposal 200 see esses 131 advanced View norec aeni iaa nae 28 DNS SOE Pisa irs saci esiin ern irao 71 ambient conditions 124 DNSSEC ete gts a geen NR gee tay a analog extension see0e0e 8 documentation 125 apps drilling template 132 MyFRITZIAPp ooon nnna 52 dynamic DNS 2 6 65 autochannel wireless LAN 85 AVM Stick amp Surf 0
112. settings Setting Up the FRITZ Box Password L In the FRITZ Box user interface open the System FRITZ Box Password Login from Home Network menu Select the option Login with the FRITZ Box password In the FRITZ Box password field enter the password you specified See the Online Help for the user interface for more information Save your changes by clicking Apply You will be directed to the welcome screen of your FRITZ Box Enter your user name to log in to the user interface of your FRITZ Box Password protection is enabled in your FRITZ Box FRITZ Box 3272 39 AYM Individual Access for Each FRITZ Box User Quick Access to the Login Data At the top of the FRITZ Box user interface is a navigation bar that allows users to switch between the views of the FRITZ Box If you use the FRITZ Box password you will see the entry Logged in on the left of the window Loggedin a FRITZ Box T Change password Log off Click on the blue triangle to open a drop down menu that of fers easy access to the basic functions of your FRITZ Box e Change password Select this entry to change the FRITZ Box password e Logoff Select this entry if you would like to leave the FRITZ Box user interface Log off of the FRITZ Box before you surf the web with your browser If you do not click on the FRITZ Box user interface for a period of longer than sixty minutes you
113. sh The USB printer has been configured and can be used as a network printer Setting Up a USB Printer in Mac OS X version 10 5 or higher 1 Inthe dock click System preferences 2 Click Print amp Fax 3 Click the sign 4 Click IP Printer 5 In the Protocol drop down list select the entry HP Jet Direct Socket 6 Enter fritz box in the Address input field FRITZ Box 3272 106 AYM Sharing a USB Printer If the FRITZ Box is configured as a wireless repeater or an IP client enter here the IP address at which the FRITZ Box can be reached within the network 7 Inthe Print Using drop down list select the printer that is connected to the USB port of your FRITZ Box If the printer is not displayed you must first install the printer drivers for this device Consult the documenta tion of your printer for instructions 8 Click Add The USB printer has been configured and can be used as a network printer Setting Up a USB Printer in Other Operating Systems The names of entries or menus in other operating systems not described above may be slightly different than the terms we use here e As the port type select Raw TCP e Enter 9100 as the port e As the printer name enter fritz box If the FRITZ Box is configured as a wireless repeater or an IP client enter here the IP address at which the FRITZ Box can be reached
114. ss rights from the Internet Keep in mind that a corresponding service must also be enabled in the FRITZ Box for Internet access For more in formation see the section Accessing the FRITZ Box from the Internet from page 43 In the Rights section specify for each FRITZ Box user which FRITZ Box contents he is allowed to use For comprehensive information about rights read from page 43 Save your entries by clicking OK The FRITZ Box user account has been set up Do not create any user accounts for users like guests for ex ample whom you would like to grant Internet access over your FRITZ Box temporarily Use the guest access of the FRITZ Box instead over wireless LAN page 78 or over LAN page 96 With guest access users can surf the web but have no access to your FRITZ Box or your home network FRITZ Box 3272 42 AM Individual Access for Each FRITZ Box User Rights for FRITZ Box Users Read here which contents of the FRITZ Box the user can ac cess with which rights FRITZ Box configuration After logging in from the home network with these rights the user can open the fritz box or view of the FRITZ Box user interface Here he can see and edit all settings Configuration rights automatically include the right to access voice messages faxes FRITZ App Fon and the call list A registered user can not revoke these rights himself and cannot disable his own account Voice messages faxes
115. ss LAN Network 12 4 Extending a Wireless LAN Network The range of a wireless radio network is not specified It de pends on e the wireless devices you are using for your wireless LAN connections e interference in the vicinity of your wireless radio network e the structural conditions where you operate the wireless radio network e the number of wireless devices in the vicinity of your FRITZ Box that work in the same frequency range You can extend the range of your wireless radio network with a wireless repeater Or you can set up a second FRITZ Box as a wireless repeater Extending a Wireless LAN Radio Network with a Wireless Repeater You can extend the range of your wireless radio network with a wireless repeater In combination with the FRITZ Box the AVM FRITZ WLAN Repeater is especially suitable All models of the FRITZ WLAN Repeater series can be integrated into your wireless radio network and your home network by WPS quick connect Find out more in the Internet at avm de en Produkte FRITZ_WLAN Using an Existing FRITZ Box as a Repeater You can extend the wireless LAN radio network of your FRITZ Box with an additional FRITZ Box you already have To extend your wireless LAN configure the repeater function in this device You can configure a FRITZ Box as a repeater by working through the following steps 1 Open the FRITZ Box user interface 2 Select the System View menu FRITZ Box 3272
116. ssword of the current user account Log Off Select this entry if you would like to leave the FRITZ Box user interface Log off of the FRITZ Box before you surf the web with your browser If you do not click on the FRITZ Box user interface for a period of longer than sixty minutes you will be logged off automatically Disabling FRITZ Box Users You can disable a user account without deleting it The owner of a disabled account can no longer access the FRITZ Box con tents You can neither delete nor disable the user account with which you are currently logged in to the user interface of your FRITZ Box 1 In the FRITZ Box user interface open the System FRITZ Box Password FRITZ Box Users menu 2 Click the Edit button for the user account to be dis abled 3 Inthe Users section remove the checkmark in front of the User account enabled option 4 Save your settings by clicking OK The user account has been disabled FRITZ Box 3272 46 AYM Forgotten Password What To Do 8 3 Forgotten Password What To Do If you have forgotten your password for the user interface for reasons of security you have to restore the factory settings to your FRITZ Box This will discard all of your settings Afterwards you will have to reconfigure your Internet connection and all personal net work and network device settings Here is how to restore the factory settings to the FRITZ Box 1
117. t the Home Network USB Devices USB Remote Connection 4 Enable the USB remote connection for printers and se lect the option printers including all in one printers For an all in one printer with a memory function also en able the USB storage media option For an all in one printer with a scanner function also en able the others e g scanner option 5 Click Apply FRITZ Box 3272 108 AM Sharing a USB Printer The FRITZ Box USB remote connection is enabled Using a USB Printer with FRITZ Box USB Remote Connection 1 Open the FRITZ Box USB remote connection by clicking the Cr icon in the Windows task bar 2 Enter in the My FRITZ Box area the FRITZ Box pass word 3 Click Refresh 4 Click the USB printer in the Devices area The USB printer is being connected to the computer Do not conduct any firmware updates for USB devices that are connected with the computer via the FRITZ Box USB re mote connection FRITZ Box 3272 109 AYM FRITZ NAS Storage in the Home Network 16 FRITZ INAS Storage in the Home Network With FRITZ NAS you can display the data on the storage media of your FRITZ Box in a clearly arranged interface All participants in the FRITZ Box home network can start FRITZ NAS in a web browser and use it as a platform to access music images videos and documents in the FRITZ Box memory 16 1 Prerequisites for FRITZ NAS In
118. t the LAN Ports Enable the energy saving function in the Home Network USB Devices menu in the FRITZ Box user interface You can also test here whether your USB hard disk supports the ener gy saving function 17 3 Saving Energy at the LAN Ports For energy efficient use of your gigabit LAN ports in the LAN settings you can specify for each individual LAN port wheth er it should always operate at full power power mode or should reduce its energy consumption green mode With green mode you can reduce the power consumption of the FRITZ Box to the level necessary for your applications The LAN ports can be configured in the advanced view of the FRITZ Box user interface see page 28 In the Home Network Network Network Settings menu you can select from among the following operating modes in the LAN Settings area Operating mode Functionality and Power Consumption Power Mode In this setting LAN connections are estab lished with a maximum throughput of 1 Gbit s Higher power consumption than in green mode Green mode As needed the FRITZ Box establishes LAN connections with a data throughput rate of 100 Mbit s Lower power consumption than for the power mode setting FRITZ Box 3272 112 AYM Help in Case of Errors 18 Help in Case of Errors For more help see the AVM Knowledge Base in the Internet avm de en service 18 1 The User Interface Does Not Open If the
119. tandards e 802 11g e 802 11b Set the following mode in the FRITZ Box 802 11b g FRITZ Box 3272 82 AYM Wireless LAN Getting Technical 11n 11g 11b In your radio network there are only wireless devices that are com patible with one or all of the following standards e 802 11n e 802 11g e 802 11b Set the following mode in the FRITZ Box 802 11n g b The Standard for Security IEEE 802 11i The WPA2 security mechanism is defined in the IEEE 802 11i standard WPA2 is an extension of the familiar security mech anism WPA Wi Fi Protected Access The main feature of the extension of WPA to WPA2 is the AES CCMP encryption process Mechanism Encryption WPA TKIP Temporary Key Integrity Protocol WPA2 TKIP AES CCMP based on the extremely secure AES Advanced Encryption Standard procedure CCMP Counter Mode with CBC MAC Protocol de fines how the AES procedure is applied to wireless LAN packets FRITZ Box supports the AES encryption procedure as part of the WPA2 mechanism and the TKIP encryption procedure as part of the WPA mechanism This means that the FRITZ Box can be used in combination with any wireless devices that al so support WPA2 with AES or WPA with TKIP FRITZ Box 3272 83 AYM Wireless LAN Getting Technical Frequency Ranges Wireless LAN uses the frequency ranges at 2 4 GHz and 5 GHz as its transmission range With the FRITZ Box you can establish wireless LAN con
120. the trans mission of higher priority packets This algorithm is used whenever more packets are supposed to be sent to the Internet than the upstream transmission rate of the Internet connection allows As long as no packets are being sent from higher priority applications the full transmission rate of the Internet connection is available for low priority packets Setting Up Prioritization in the FRITZ Box he Ds Enable the advanced view Prioritization is set up in the Internet Filters Prioritization menu 11 6 VPN Remote Access to the Home Network Via VPN a secure remote access to the network of the FRITZ Box can be established The VPN solution for the FRITZ Box features the following The VPN solution for the FRITZ Box is based on the IPSec standard Computer LAN coupling and LAN LAN coupling VPN con nections can be set up for individual remote computers or even for remote networks A maximum of eight simultaneous active VPN connec tions is supported FRITZ Box 3272 69 AYM VPN Remote Access to the Home Network e The configuration files for the VPN connections are created using a separate program The program is provided free of charge and can be downloaded from the AVM web site e A free VPN client for individual computers can also be downloaded from the AVM web site The AVM web site offers a Service Portal which presents com prehensive information on VPN in general and in connection
121. uide you step by step through the most important FRITZ Box functions This manual assists you in connecting configuring and operating your FRITZ Box Its intention is not only to introduce to you the many func tions of the device but also to familiarize you with some of the techni cal context Have fun using your FRITZ Box FRITZ Box 3272 7 AYM Ports Interfaces Buttons and LEDs 2 Ports Interfaces Buttons and LEDs This chapter describes the ports interfaces buttons and LEDs of the FRITZ Box 2 1 Ports and Interfaces JV aii LANI LAN LAN3 LAN4 st xGigabitlan 2xIAN 2x USB 2 0 a E E my as 0D S0 o A SN 7 n DSL line LAN 1GBit s LAN 100 MBit s Printer storage media Notebook smartphone PC network PC game console UMTS HSPA modem video TVStreaming Possibilities for connecting the FRITZ Box e DSL Socket for connecting to ADSL2 and ADSL e LAN1 LAN4 4 Ethernet ports for connecting computers and other network devices like game consoles and network hubs LAN 1 LAN 2 gigabit Ethernet 10 100 1000 Base T LAN 3 LAN 4 Ethernet 10 100 Base T e USB 2 USB 2 0 ports for connecting USB devices like printers or storage media FRITZ Box 3272 8 AYM Buttons e Wireless access point Integrated wireless LAN access point for connecting to wireless devices that use the radio standard IEEE 802 11b IEEE 802 11g or IEEE 802 11n in the 2 4 GHz frequ
122. urity settings are en abled upon delivery Before a computer can establish a wireless connection to the FRITZ Box the wireless LAN security settings of the FRITZ Box must be transferred to the wireless LAN device For this procedure the FRITZ Box supports the two auto matic methods AVM Stick amp Surf and WPS Wi Fi Protect ed Setup The security settings can also be transferred manually For more information on wireless LAN see the section i FRITZ Box as a Wireless Access Point from page 76 FRITZ Box 3272 19 AYM Connecting Computers Wirelessly over Wireless LAN Establishing a Wireless LAN Connection Using WPS The FRITZ Box supports WPS Wi Fi Protected Setup Wireless devices that also support WPS can be connected with your FRITZ Box securely using this method All of the necessary wireless LAN security settings are transferred in the process There are two kinds of WPS the push button method and the PIN method WPS with the Push button Method The push button method WPS PBC can be used if your wire less LAN device is equipped with a WPS button or if WPS can be enabled via the control software of the wireless LAN device 1 Briefly press the WPS button of the FRITZ Box 2 When the WLAN LED flashes start WPS on the wireless LAN device You have two minutes for this task How to start WPS depends on the wireless LAN device Either press a button on the wireless LAN device or start WPS
123. uter switched on permanently The computer must be in standby operation The FRITZ Box supports Wake on LAN both for IPv4 and for IPv6 connections e The Start Computer Button You can start the computer each time it is accessed over the Internet by clicking the Start Computer button e Starting Automatically To do this enable the setting Start this computer auto matically as soon as it is accessed from the Internet When the computer is accessed from the Internet it is started automatically FRITZ Box 3272 90 AYM Network Settings in the FRITZ Box IPv4 Settings in the FRITZ Box The IPv4 settings of the FRITZ Box are preset upon delivery with the following values Factory Settings IPv4 address 192 168 178 1 Subnet mask 255 255 255 0 DHCP server enabled The IP address and the corresponding subnet mask yield the following values Network address of the subnet 192 168 178 0 Entire IPv4 address range for the 192 168 178 2 computers 192 168 178 254 The following IPv4 addresses cannot be assigned because they are reserved for certain purposes This IP address is used by the 192 168 178 1 FRITZ Box itself This IP address is the broadcast ad 192 168 178 255 dress used to send messages into the network IP Address in Case of Emergency The FRITZ Box has a fixed IP address that cannot be changed The FRITZ Box always can be reached at this IP address fixed IP address
124. utomat ically searches for the channel subject to the least interfer ence This process takes into consideration interference from radio networks in the vicinity wireless access points and po tential sources of interference for instance video bridges ba by monitors microwave ovens Should problems with inter ference persist despite this function try to identify the source of interference and switch it off manually Allocation of the Wireless LAN Channels in the 2 4 GHz Range Channel Frequency GHz Channel Frequency GHz 1 2 412 8 2 447 2 2 417 9 2 452 3 2 422 10 2 457 4 2 427 11 2 462 5 2 432 12 2 467 6 2 437 13 2 472 7 2 442 FRITZ Box 3272 85 The FRITZ Box Home Network a3 The FRITZ Box Home Network The FRITZ Box connects your network devices USB devices and stor age devices in what we call a FRITZ Box home network In the home network the FRITZ Box makes data like images music and videos available to all connected users and allows them to share a printer Network Devices e Network devices include for instance computers game consoles and smartphones that are connected with the FRITZ Box via a network cable connection or via wireless LAN e All network devices can access each other s folders re leased for sharing e The USB devices connected to the FRITZ Box can be ac cessed by all network devices at the same time and available memory can be shared If
125. utomatically 00000 96 USB Devices in the FRITZ Box Home Network 100 Power Supply for USB Devices 0 cece ee eee eee eee 100 USB Devices on the FRITZ BOX 0 cece eee ce eee eee eeee 100 Using USB Devices Safely 0 cece cece eee eens 101 Configuring Access RightS ccc cece eee eee eee 102 Accessing USB Memory cece cece ee ee eee enes 102 Sharing a USB Printer cece ce ete eee 103 FRITZ NAS Storage in the Home Network 110 Prerequisites for FRITZINAS 0 0 c cece eee ee eee eee eaee 110 Starting FRITZINAS 0 0 cc cece eee rrenen renren 110 FRITZ INAS Password Protection 0 cece ee eee ee eee 110 Saving Energy with FRITZIBOX 2 0 c0000 00000 111 Saving Energy with the Wireless Radio Network 111 Enabling Energy saving Mode for USB Hard Drives 111 Saving Energy at the LAN PortS 00 c eee eee eee eee 112 FRITZ Box 3272 4 AYM 18 18 1 18 2 18 3 19 19 1 19 2 20 20 1 20 2 20 3 20 4 20 5 21 21 1 21 2 21 3 21 4 21 5 Help in Case of ErmOTS ec toceiircaitipriz asi ssnas 113 The User Interface Does Not Open 0 eee ee ee eee 113 Cannot Establish a Wireless LAN Connection 117 Wireless LAN Connection Interrupted 2000 118 Taking FRITZ Box out of Operation ssisssssrssssss 120 Restoring Factory Settings cece
126. vices is independent of the operating system In the Windows operating systems Windows 8 Win dows 7 and Windows XP child protection can be also enabled and configured for each individual Windows us er Child protection for Windows users requires the ser vice AVM FRITZ Box Child Protection This service can be downloaded for free from the AVM web site Setting up child protection in the FRITZ Box 1 Open the FRITZ Box user interface see page 26 The Internet Filters menu is available only if you have set up the Internet connection in the FRITZ Box and established an Internet connection The Internet Filters menu is not available if you have configured the FRITZ Box as a DSL modem or IP client In this case use the corresponding functions of the router whose Internet connection is being shared Select the Internet Filters menu The Child Protection menu is displayed Select a network device or a Windows user Click the button See the Online Help available in the FRITZ Box user inter face for more information FRITZ Box 3272 62 AYM Port Forwarding Making Computers Accessible from the Internet 11 2 Port Forwarding Making Computers Accessible from the Internet With default settings in the FRITZ Box programs on your com puter and LAN cannot be accessed from the Internet For ap plications like online games and file sharing software or serv er services like HTTP F
127. w to the exclusion of the United Nations Convention on Con tracts for the International Sale of Goods CISG FRITZ Box 3272 128 AYM Legal Notice Legal Notice This documentation and the software it describes are protected by copyright AVM grants the non exclusive right to use the software which is supplied exclusively in object code format The licens ee may create only one copy of the software which may be used exclusively for backup use AVM reserves all rights that are not expressly granted to the licensee Without previous approval in writing and except for in cases permitted by law it is particularly prohibited to e copy propagate or in any other manner make this documentation or this software publicly ac cessible or e process disassemble reverse engineer translate decompile or in any other manner open the software and subsequently copy propagate or make the software publicly accessible in any other manner The licensing conditions are presented in the FRITZ Box 3272 user interface under the Legal No tice heading This documentation and software have been produced with all due care and checked for correct ness in accordance with the best available technology AVM GmbH disclaims all liability and war ranties whether express or implied relating to the AVM product s quality performance or suit ability for any given purpose which deviates from the performance specifications contained in the product
128. work on page 110 FRITZ Box 3272 102 AYM Sharing a USB Printer e Participants in the home network can use FIP software like FireFTP to exchange files among the FRITZ Box stor age media and workplaces Alternatively you can enter ftp fritz box in the address line of your Internet browser to access the storage media of the FRITZ Box If you would like to use FTP software see the documen tation of the software as well as the instructions in the Online Help of the FRITZ Box user interface e For access to media data like music images and videos available on the memory or on storage media of the FRITZ Box you can enable the FRITZ Box media server Suitable playback devices like TV sets web radios smartphones and the Windows Media Player can then call up the data for streaming from the media server Playback devices to be used in connection with the me dia server must support the UPnP AV standard The term DLNA is often used to designate this support Enable the media server function in the FRITZ Box user interface under Home Network Storage NAS Op tions Enabled 15 6 Sharing a USB Printer You can connect a USB printer to the FRITZ Box to make it available to all participants in your home network You can ei ther release the printer for sharing as a network printer or use the FRITZ Box USB remote connection software to connect it with a computer Using a USB Printer as a Network Printer
129. x user interface and follow the in structions on the Overview page FRITZ Box 3272 10 AYM Before You Connect the FRITZ Box 3 Before You Connect the FRITZ Box e Check the contents of your FRITZ Box package See the section Contents of the FRITZ Box Package on page 11 for more informa tion e Make sure that the requirements for connecting and operating the FRITZ Box have been met See the section Requirements for Operation on page 11 for more information e Please see the security and handling instructions in the section Security and Handling on page 12 3A Contents of the FRITZ Box Package FRITZ Box 3272 one power supply unit one network cable one DSL cable printed product information 3 2 Requirements for Operation In order to operate the FRITZ Box you must have the following an up to date web browser Some of the FRITZ Box functions can be used only with a web browser that supports HTMLS5 for instance Firefox version 17 or higher Internet Explorer version 9 or high er or Google Chrome version 23 or higher a connection to the Internet DSLline with or without a splitter ADSL ADSL2 ADSL2 compliant with DT AG 1TR112 also IP based Annex J or alternatively ITU G 992 1 ITU G 992 3 or ITU G 992 5 Annex B or J oran Internet cable access with cable modem oraUSB modem for mobile Internet access UMTS HSPA oranother Internet connection FRITZ Box 3272 11 AYM
130. y installed and enabled in the Windows 7 and Windows Vista operating systems IPv6 is not installed and enabled in standard Windows XP You must install and enable IPv6 in order to use it The IPv6 installation requires Service Pack 2 for Windows XP IPv6 has been available in the Mac OS X operating sys tems since Mac OS 10 11 10 Mobile Network Replace Faulty DSL Internet access over the mobile telephone network can be set up so that the mobile telephone connection is established automatically whenever the DSL connection fails This guar antees Internet access even when the DSL connection is missing AUSB modem for mobile Internet access UMTS HS PA and a SIM card from a mobile communications provider are required for this The FRITZ Box supports UMTS HSPA mo dems from various manufacturers Here is how to set up the mobile telephone connection as a substitute upon DSL failure 1 2 Insert the USB modem in the USB port on the FRITZ Box Open the FRITZ Box user interface see page 26 In the Internet menu the sub menu Mobile Commu nications is displayed The Mobile Communications menu is not available until the UMTS HSPA modem has been connected to the USB port of the FRITZ Box Select the setting Automatically enable the mobile con nection when the DSL connection is disrupted FRITZ Box 3272 74 AYM Mobile Network Replace Faulty DSL 4 Configure the settings for your Intern

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