Northwood - ITS Networking & Telecommunications
Contents
1. most new computers have this or a wireless network adapter e An operating system that supports wireless networking such as Mac OS Windows 7 or 8 Install Your Router 1 Connect one end of an Ethernet cable to the Ethernet port on the cable modem and the other to the Internet port on the router 2 Follow the router s user manual for directions on configuration 3 Check the router s status panel to see if the IP address begins with 10 If not a connection or configuration problem exists and must be resolved before you can continue Refer to your router s user manual 4 From your computer select the network that you just set up and proceed to Register a Game Console Router or Other Device page 10 Register a Game Console Router or Other Device After setting up a game console router or other device that connects to the Internet you must register that device Note If your router is setup to bridge it does not need to be registered From your U M email account send a message to 4HELP umich edu with your e Name e Uniqname e Your Northwood street address and building number e Name and the WAN MAC address of the device The location of the WAN MAC address is unique to each device Refer to the device s documentation for instructions on how to locate the address Northwood IV and V Only Register Your Wireless Router You may be able to register your wireless router yourself 1 Go to the Network Registration page2. consultants and Housing are not able to troubleshoot or make repairs to any additional networking equipment other than that which is provided as part of the cable service If it is necessary to enter your apartment to make repairs an appointment will be scheduled at a mutually convenient time Please make sure your computer and modem are readily accessible to the technician Mo nwersiry OF MICHIGAN Information and Technology Services
3. e My cable networking services can be suspended or terminated at any time if violate these conditions To be considered for reactivation it is my responsibility to demonstrate that have corrected any violations Violations of state and federal law including but not limited to misuse of intellectual property and malicious or unauthorized access to systems may result in legal action I am not guaranteed a network connection or specific amount of network bandwidth Network resources may be managed to optimize performance of some applications or resources and slowdown other applications or resources viruses b the sharing of music or other media files and c other users who have gained access to my computer Access and Permitted Use e will not provide access to any university resource for those not rightfully due such access nor will allow others to access resources under my identity e will not redistribute or provide access to university resources for any fee or other consideration continued will not use my network connection to run a commercial enterprise or to support other activities designed to provide me with income or other consideration will not perform any action that denies another network user access to network resources will not engage in behavior that has the effect of identifying weaknesses in or gaining access to services resources networks or computers
4. when the browser automatically opens a default home page and you are not yet registered with the DHCP service Refer to the Get Help section on the back cover of this booklet If you get an error message saying that registration has failed you may need to configure your computer If you continue to get an error after completing the configuration steps check the message at the very bottom of the page in small print Write the error message down completely before seeking assistance from the ITS Service Center Steps to Configure Your Computer The configuration steps are different for each operating system e Windows XP page 13 e Windows Vista 7 or 8 page 14 e Mac OS 10 4 Tiger page 16 e Mac OS 10 5 Leopard 10 6 Snow Leopard 10 7 Lion 10 8 Mountain Lion page 17 12 Windows XP Configuration Instructions a Part One Network Setup Begin by connecting your computer to the modem or hub or router Turn on computer and hub router 1 From the Start menu gt Click Control Panel gt Network and Internet i DON T SEE THIS You probably have your Control Tee Panel window set to Classic View 2 Select Network Connections _ 3 Double click Local Area Connection Figure 6 4 In the Local Area Connection Properties window eee I Figure 6 a Select Internet Protocol TCP IP You may need to scroll through the list b Click Properties 5 In the TCP IP Properties panel Figu
5. UNIVERSITY OF MICHIGAN Information and Technology Services Net Guide Connecting to the Northwood Cable Network HOUSING Table of Contents About Northwood Net Cable Modem What You Need to Connect Connect to the Internet A Quick Start Guide Connect Your Computer Register Your Computer with DHCP Connect to Wireless Internet Register a Game Console Router or Other Device Troubleshooting Connect to UMphone Connect to UMTV For Question or Assistance with Northwood Net Contact the ITS Service Center e Submit a Service Request Online its umich edu help request e 734 764 HELP 764 4357 e its umich edu helo For the latest updates and information its umich edu northwood Oo oH O NY PD About Northwood Net Northwood Net provides three services to Northwood residents e Internet up to 20Mb downstream and up to 5Mb upstream e Telephone UMphone e Cable Television UMTV Cable Modem The modem and cable outlet in your apartment connect your computer analog phone television and other devices to the Northwood cable network The modem is permanently mounted upside down to the wall Do not move the modem It is university property and must remain in the apartment when you move out Figure 1 Back Panel of Modem and Cables Front View on page 11 Cable raady TY VCR DVD or DWR Coax Cables Personal Computer Note The second port Telephone 2 and the fourth port USB a
6. alling by e Authorization code authcode individually assigned 7 digit number that ensures personalized and secure billing e Calling card e Caller ID e Call Waiting with Caller ID e 3 Way Calling e Call Transfer on campus or local calls e Last Number Redial if redial key is on phone All telephone lines in Northwood Apartments have a number in the 734 area code beginning with 565 For example 734 565 1234 To find your e Telephone number e Authcode for making direct dialed long distance calls e Detail of calls made with authcode and charges e Voice mail user guide Go to itcom itcs umich edu click UA Bore Studeni Srv los Phone Numia Aaloe A Belting and log in with your uniqname and UMICH password Feature Instructions 3 Way Calling To Add Third Party Press TAP hear special dial tone dial number of third party If Third Party Answers Announce conference press TAP If Busy or No Answer Press TAP twice Call Transfer To Transfer Call Press TAP hear special dial tone dial 7 digit transfer number If Answered Announce call replace handset If Busy or No Answer Press TAP twice To Connect to Hear call waiting tone press TAP Call Waiting To return to original party press TAP Note On some phones the TAP key may be labeled FLASH or LINK If no key is available you can quickly press the switchhook Dialing Instructions Calls FROM a 565 Telephone Dial Emergency Fire Pol
7. and press Enter you must have a space between the g and the b Type ipconfig renew and press Enter you must have a space between the g and the c Type exit and press Enter 5 Wait 10 15 minutes 6 Restart your computer Windows Vista 7 or 8 Configuration Instructions Part One Network Setup Begin by connecting your computer to the modem or hub or router Turn on your computer and hub router 14 1 Windows Vista or 7 From the Start menu gt Click Control Panel gt Click Network and Internet DON T SEE THIS You probably have your Control Panel window set to Classic View Windows 8 From the Start screen type Control Panel Under Apps click Control Panel 2 Click Network and Sharing Center From the Task list on the left Windows Vista Click Manage Network Connections Windows 7 or 8 Click Change Adapter Settings 3 Windows Vista or 7 Double click Local Area Connection In the Local Area Connection Properties window click Properties If you receive a dialog box requesting your permission click Continue Windows 8 Double click Ethernet continued 4 In the Properties window a Select Internet Protocol Version 4 TCP IPv4 CAUTION Do not select Internet Protocol Version 6 TCP IPv6 b Click Properties Figure 6 5 In the Internet Protocol Version 4 TCP IPv4 Properties panel Figure 7 a Make sure the settings are e Obtain an IP address automatically e Obtai
8. at northwood umnet umich edu 2 Authenticate with your uniqname and UMICH password Once authenticated the router will be automatically registered 3 Wait 30 minutes and release renew the router s IP address using its control panel or unplug it from the electrical outlet wait a few seconds then plug it in If you can t reach the registration page try accessing it from a computer connected directly to the modem Failures to reach the registration page from behind the router may indicate a problem with how the router or the connected computer is configured 10 Troubleshooting Troubleshooting the Modem The front panel of the modem provides status LEDs that indicate levels of operation Figure 4 1 POWER Illuminates continuously when there is AC power 2 DS Downstream Indicates the status of the connection for receiving data Illuminates continuously during normal operation blinks to indicate the unit is scanning for the downstream signal 3 US Upstream Indicates the status of the connection for sending data Illuminates continuously during normal operation 4 ONLINE Illuminates continuously when the modem is registered on the network and fully operational This indicator blinks to indicate one of the following conditions the modem is booting up and not ready for data the modem is scanning the network and attempting to register the modem has lost registration on the network and will continue blinking un
9. e input port on the back of your cable ready TV Gently insert the center pin into the port and then screw down the outer ring 2 Connect the TV power cord to the electrical outlet and turn on the TV 3 Using your TV remote select Menu and then select and run the Auto Setup feature Refer to your user manual for additional set up instructions UMTV Channel Lineup See itcom itd umich edu umtv channel lineup html You can also download a pdf version Connecting Additional Devices DVD players DVRs and game consoles can be used with UMTV but they are not supported by UMTV staff You will need to follow the directions in each device s user manual for setting up operating trouble shooting and repair Note If your DVR is compatible with signals transmitted in a Clear QAM format then it will be able to receive and record all of the UMTV digital channels There is one exception with a TiVo DVR See Will a TiVo DVR work with UMTV at itcom itd umich edu umtv faq htm1 If an Internet connection is required for any additional devices connect the devices to a router or wireless network and register your devices page 10 21 HOUSING 2013 2014 Get Help For question or assistance with Northwood Net contact the ITS Service Center e Submit a Service Request Online its umich edu help request e 734 764 HELP 764 4357 e its umich edu help For the latest updates and information its umich edu northwood Note ITS
10. for which am not authorized will not scan computers to detect access points or vulnerabilities understand that excessive use of the network is subject to restriction and sanctions Excessive use is defined as using an amount of network resources beyond what is comparable to a single interactive network session such as web browsing understand that servers and other services are only permitted if they utilize a sufficiently small portion of the network resources This includes but is not limited to the sharing of music and other media files Network Integrity will not perform any action that would impair the function or compromise the integrity of the computer network or result in the denial or degradation of another user s access to the network e will not alter or remove network wiring equipment including the modem or network jacks am aware that as a condition of connecting my system to the network my system may be subject to network monitoring and vulnerability scanning to ensure the security and reliability of the network and to prevent my system from being vulnerable to attack or being used to launch attacks understand that violations of university policies regarding technology and network usage will be subject to possible disconnection of my network service and disciplinary action University policies include but are not limited to the Proper Use of Information Resources In
11. formation Technology and Networks at the University of Michigan spg umich edu pdf 601 07 0 pdf and Guidelines for Implementing the Proper Use Policy itd umich edu itcsdocs r1103 Additional relevant policies and links are available on the web page Information Technology Policies at the University of Michigan cio umich edu policy DHCP Registration Steps Your Internet connection will not work until you complete this registration process You must complete the DHCP registration from each computer connected to the modem in your apartment 1 Start your web browser 2 Go to northwood umnet umich edu Note This is the only address you can connect to at this time 3 When prompted enter your uniqname and UMICH password Click Log in 4 You should receive a confirmation message stating that registration was successful 5 Wait 10 15 minutes 6 Restart your computer If you receive an error message refer to Troubleshooting DHCP Registration page 12 You may need to complete additional steps to confirm your computer has a provisional IP address that starts with 10 Can t access the Internet If you still have problems contact the ITS Service Center Delays are possible when many people e Submit a Service Request Online are registering simultaneously Try its umich edu help request again later or refer to Troubleshooting e 734 764 HELP 764 4357 TCP IP on page 18 e its umich edu help Connect t
12. her end into your V only computer s Ethernet port If you are using a wireless router Northwood IV and V only e Set up the wireless router according to the directions page 9 3 Follow the directions in the next section Register Your Computer with DHCP page 6 Register Your Computer with DHCP To use your connection you will need to register your computer with DHCP DHCP is a service that configures and manages IP addresses When you register your device will be assigned an IP address which is required to access the Internet If you receive an error during the registration process refer to Troubleshooting DHCP Registration page 12 Before You Register As a condition of activating a connection to the cable network from your residence you are required to abide by Northwood Net Internet Service Conditions of Use itcom itd umich edu northwood policy php Proper Use of Information Resources Information Technology and Networks at the University of Michigan and Guidelines for Implementing the Proper Use Policy The Cable Modem Conditions of Use Statement articulates the shared community values required to operate this network effectively and efficiently Cable Modem Conditions of Use Basic Agreement e The security of my computer system is my responsibility and am responsible for all activity originating from my computer including but not limited to a traffic generated by am aware and understand that
13. ice Medical 911 Campus Safety and Security 763 1131 Local and Campus 7 digit number Domestic Long Distance 1 area code 7 digit number wait for beeps authcode International Long Distance 011 country code city code number wait for beeps authcode U M Operator Assisted Long 0 Distance Calls Campus Directory Assistance 0 Telephone Customer Service 763 2000 Non U M Directory Assistance 1 area code 5551212 AT amp T Operator Assistance 00 You can use a pre paid calling card for long distance instead of your authcode if you choose Calls TO a 565 Telephone Dial From another 565 telephone 565 XXXX From a local telephone 565 XXXX From an out of area telephone 1 734 565 xxxx 1 900 and 1 700 numbers cannot be dialed from your apartment telephone Collect calls to your telephone cannot be accepted Opt In Voice Mail If you do not already have voice mail on your telephone you can request it by submitting the form at https www itcom itd umich edu telephone students voicemail php 20 Connect to UMTV UMTV Requirements e Your television set must be cable ready e UMTV offers digital programming only An old style analog television set must have a Clear QAM compliant converter box to work with the UMTV system The ITS Service Center cannot provide technical assistance for converter boxes Setting up your TV to receive UMTV channels 1 Connect a coaxial cable from the cable splitter to th
14. k All Programs gt Click Accessories Windows 8 From the Start screen type Command 3 Right click on Command Prompt and choose Run as administrator continued 15 4 When Windows requests your permission click Continue for Vista or Yes for Windows 7 or 8 5 In the Command Prompt window a Type ipconfig release you must have a space between the g and the and press Enter b Type ipconfig renew you must have a space between the g and the and press Enter c Type exit and press Enter 6 Wait 10 15 minutes 7 Restart your computer Mac OS 10 4 Tiger Configuration Instructions Part One Network Setup and Get Your Provisional IP Address Begin by connecting your computer to the modem or hub router Turn on your computer and hub router 1 Under the Apple menu select System Preferences 2 In the System Preferences window click Network 3 In the Network window Figure 9 a From the Location pull down menu select Automatic b Select Built in Ethernet c Mac OS X 10 4 only Click the TCP IP tab d From the Configure pull down menu select Using DHCP e Click Apply Now _ maes 4 Press Enter The IP address akj e a should change to begin with 10 5 If your IP address oe e Begins with 10 close the Aom aata Network preferences window ol Toa iaat Proceed to DHCP aJe ms Using DHCP Registration Steps page 8 IP adreas Lawer e Begins with a
15. k PIERE DCP Cent pen mame AbD all rte M Raper N e Cote m Pa aami h Deer Proms ong 17 Troubleshooting TCP IP After checking all physical connections try the following tips in the order they are listed Try to reconnect after each 18 1 ORAON Make sure the computer is properly configured See Steps to Configure Your Computer page 12 Reset the cable modem page 12 Restart your computer Repeat the final registration steps listed for your operating system Check your IP address e If your IP address starts with 169 you may not have network connectivity or the DHCP service may be down e If your IP address starts with 10 you have connectivity but you need to register or re register your computer with the DHCP service e If your IP address starts with 67 you have connectivity and a working connection but there may be something wrong with the particular service or website you are trying to reach Try going to several different websites or using more than one Internet application to help determine which service is affected Wait 10 15 minutes and try again Connect to UMphone To connect your telephone plug the RJ 11 cord on your analog telephone into the first port on the cable modem Telephone 1 2 Your telephone line is already configured for UMphone Note Telephone Port 2 is disabled and cannot be used Features include e Unlimited campus and local calls e Long distance c
16. llow the router s user manual for directions on configuration page 5 e Register the device on the Network Registration page or by emailing the ITS Service Center page 10 e Your router may not work until you complete this registration process If your router is setup to bridge only it does not need to be registered e Note The ITS Service Center can assist with registering your router but will not provide additional technical assistance with personal routers Connect Your Computer to the Cable Modem You can connect one personal computer Windows or Mac directly to the cable modem for Internet service To connect more than one computer or device you will need an Ethernet hub or router You can purchase an Ethernet hub or router and cable at any store that sells electronics including the Computer Showcase computershowcase umich edu 1 Turn off and unplug your computer 2 If you are not using a hub or router e Plug one end of an Ethernet cable into the modem port labeled Ethernet and the other end into the computer s Ethernet port If you are using a hub aka switch or wired router e Plug the hub s power cord into the electrical outlet e Plug one end of an Ethernet cable into the modem port labeled Ethernet and the other end into the proper port on the hub according to the hub user guide e Plug one end of another Ethernet cable into an open Wireless Router Northwood IV and Ethernet port on the hub and the ot
17. n DNS server address automatically b Click OK 6 Click Close in the remaining open windows Part Two Get Your Provisional IP Address 1 Windows Vista or 7 From the Start menu gt Click All Programs gt Click Accessories Windows 8 From the Start screen tyoe Command Right click on Command Prompt and select Run as administrator Click Continue for Vista or Yes for Windows 7 or 8 In the Command Prompt window Figure 6 see page 14 a Type ipconfig all you must have a space between the g and the b Press Enter You ll receive a long list of networking information Look for Ethernet adapter Local Area Connection Vista or 7 or for Ethernet Windows 8 c Type ipconfig release you must have a space between the g and the d Press Enter The IP address for your Ethernet adapter will become 0 0 0 0 e Type ipconfig renew you must have a space between the g and the f Press Enter The IP address should change to begin with 10 5 If your IP address e Begins with 10 type exit then press Enter e Begins with anything other than 10 repeat steps 2 4 If you still do not get an address beginning with 10 see Troubleshooting TCP IP page 18 6 Complete the DHCP Registration Steps page 8 If your registration is successful complete Part Three below AUN Part Three Final Registration Steps 1 Wait 10 15 minutes 2 Windows Vista or 7 From the Start menu gt Clic
18. nything other nen than 10 repeat steps 1 3 meet If you still do not get an NG Sapte Cosham address beginning with 10 rat see Trou bleshooti ng IPn Addisas fe 80 CO RO a Se a TCP IP page 18 Tonhgue ve 6 Complete the DHCP Registration Steps page 8 If your registration ph tiis jock n anren hunne changes asian me 16 is successful complete Part Two Figure 9 continued Part Two Final Registration Steps 1 Wait 10 15 minutes 2 Restart your computer Mac OS 10 5 Leopard 10 6 Snow Leopard 10 7 Lion or 10 8 Mountain Lion Configuration Instructions Part One Network Setup and Get Your Provisional IP Address Begin by connecting your computer to the modem or hub or router Turn on your computer and hub router 1 Under the Apple menu select System Preferences 2 In the System Preferences window click Network 3 In the Network window Figure 10 a From the Location pull down menu select Automatic b Select Ethernet c Click the Advanced button d Click the TCP IP tab Figure 11 4 Complete the DHCP Registration Steps page 8 If your registration is successful complete Part Two below Part Two Final Registration Steps 1 Wait 10 15 minutes 2 Restart your computer or Mret i a A ol EF Q Le oh Abend i Ato Aun mat 2 rm jee w Qa om one apote sa s amen bene _ 0 ion antag Ow Vieng DA P i Pi Adds JaLDin 147 bea trea fm q Siner Ma
19. o Wireless Internet Community Centers e The MWireless network is available in all of the Northwood community centers 1000 Mcintyre 2150 Cram Place 1588 Cram Circle e Before using MWireless you must configure your computer and other wireless devices You will only need to configure each device once MWireless is the most secure and fastest wireless network on campus and is available in most university buildings For detailed instructions for your operating system visit itcom itd umich edu wireless connect e Visitors without a uniqname and password may access the Internet using MQGuest a limited wireless network Northwood I Il and Ill Apartments e The MWireless network is available in all Northwood lI Il and IIl apartments and laundry rooms e To connect to MWireless follow the configuration instructions for your operating system at itcom itd umich edu wireless connect e Residents may not use wireless routers in Northwood Il and Ill Northwood IV and V Apartments e A wireless router is necessary to provide wireless Internet connections in Northwood IV and V apartments e The ITS Service Center can assist with registering your router but cannot provide additional technical assistance for personal routers Refer to University Housing Wireless Access for Housing s wireless router information at housing umich edu reshalls rescomp wireless What You Need e Wireless router e Computer with built in wireless networking support
20. re disabled and cannot be used Figure 1 Actual speeds may vary What You Need to Connect to Northwood Net In addition to the modem in your apartment you need the following For Internet Service e Windows or Mac computer that meets recommended minimum system requirements For a list of requirements visit computershowcase umich edu systems general php e You may experience less than optimal performance with a computer that does not meet these requirements Ethernet Cable Only minimal troubleshooting assistance will be CAT5 RJ 45 available from the ITS Service Center To Connect using an Ethernet Cable e Ethernet cable to connect the computer to the modem e A computer with a 10Base T or faster Ethernet jack Some computers including the MacBook Air may need an Telephone Cord adapter or Network Interface Card NIC a e Ethernet hub or router to connect more than once device using a wired connection optional To Connect to Wi Fi e A wireless card Most laptops come with an internal wireless card At a minimum the card should provide IEEE 802 11a b g protocols Newer devices are capable of the more robust 802 11n e A wireless router Northwood IV and V only Coaxial TV Cable For Telephone Service UMphone e Analog telephone set and cord See page 19 for more details For Cable Television UMTV e Cable ready television and coaxial cable See page 21 for more details e A high quality su
21. re 7 a Make sure the settings are e Obtain an IP address automatically e Obtain DNS server address automatically b Click OK 6 Click Close in the remaining open windows Part Two Get Your Provisional IP Address 1 Click Start and select Run 2 Type cmd and click OK 3 In the black screen that opens up Figure 8 ipn iaid Kan A a Type ipconfig all you must have a teh ten e space between the g and the teats Fetus fanka amia b Press Enter You ll receive a long list of networking information Look for Ethernet adapter Local Area Connection c Type ipconfig release you must have a space between the g and the d Press Enter The IP address for your Ethernet adapter will become 0 0 0 0 e Type ipconfig renew you must have a space between the g and the f Press Enter The IP address should change to begin with 10 Figure 8 Figure 8 continued 13 4 If your IP address e Begins with 10 type exit then press Enter e Begins with anything other than 10 repeat steps 1 3 If you still do not get an address beginning with 10 see Troubleshooting TCP IP page 18 5 Complete the DHCP Registration Steps page 8 If your registration is successful complete Part Three below Part Three Final Registration Steps 1 Wait 10 15 minutes 2 From the Start menu select Run 3 Type cmd and press Enter 4 In the black window a Type ipconfig release
22. rge protector Recommended Surge protectors prevent equipment failure caused by power outages and surges If you do not use a surge protector remember to unplug the modem your computer and other devices from the wall during severe weather especially thunderstorms Connect to the Internet A Quick Start Guide Before you connect make sure your computer meets requirements and you have all necessary equipment page 3 To use the Internet in a Northwood apartment 1 Connect your computer to the cable modem page 5 e You can connect one personal computer Windows or Mac directly to the cable modem for Internet service e For additional computers or devices you will need an Ethernet hub or router page 5 Only residents in Northwood IV and V may use a wireless router 2 Register your computer with DHCP page 6 e You must complete the registration process to connect to the Internet You will only be able to connect to the DHCP registration service page e If you are not able to successfully register you may need to configure your computer based on its operating system Refer to Troubleshooting DHCP Registration for instructions page 12 3 Connect to wireless page 9 4 Connect and register additional devices page 10 The cable modem only has one port for an Internet connection If you have multiple devices follow these additional steps to connect your Ethernet hub or router e Connect the router to the modem and fo
23. til it registers again 5 LINK USB Port Illuminates and flashes when an Ethernet cable is plugged into the Ethernet port 6 TEL 1 Illuminates continuously when VoIP service is enabled Blinks when line 1 is in use 7 TEL 2 Disabled 8 BATTERY llluminates solid green to indicate the battery is charged Blinks to indicate the battery charge is low The LED is off when operating from battery power when the battery charge is depleted or the battery is defective Verify the following 1 The plug to your modem AC cord is properly inserted into an electrical outlet 2 All cables are properly connected and that you are using the correct cables page 5 3 The POWER DS US ONLINE TEL 1 LED status indicators are illuminated If they are not illuminated reset the modem page 12 11 How to Reset the Modem 1 Shut down your computer and other connected Internet devices 2 Using the tip of a pen or paper clip press the REBOOT EMTA button on the back of the modem and hold down for at least 3 seconds Release 3 It will take a few minutes for the unit to recycle and the LEDs to illuminate You can also reset the modem by unplugging it from the electrical outlet and removing the battery for two minutes and then reconnecting Figure 5 7 aa an Troubleshooting DHCP Registration 5 When attempting to reach the registration page you may igure see this error message Cannot connect to host This error appears
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