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HP LaserJet M5025/M5035 MFP

1. 1 Long edge landscape Every other printed image is oriented upside down Facing pages are read continuously from top to bottom 2 Short edge landscape Every printed image is oriented right side up Facing pages are read from top to bottom 3 Long edge portrait This is the default setting and the most common layout used Every printed image is oriented right side up Facing pages are read from top to bottom 4 Short edge portrait Every other printed image is oriented upside down Facing pages are read continuously from top to bottom Use features in the Windows printer driver 107 Use the Services tab If the product is connected to a network use the Services tab to obtain product and supply status information Click the Device and Supplies status icon to open the Device Status page of the HP Embedded Web Server This page shows the current status of the product the percentage of life remaining for each supply and information for ordering supplies For more information see Use the embedded Web server 108 Chapter6 Printing tasks ENWW Use features in the Macintosh printer driver When you print from a software program many of the device features are available from the printer driver For complete information about the features that are available in the printer driver see the printer driver Help The following features are described in this section e Create and use presets e Printa c
2. A CAUTION The fax accessory contains parts that are sensitive to electrostatic discharge ESD When removing the fax accessory from its antistatic pouch and while installing it use static protection such as a grounding wrist strap that is connected to the metal frame of the device or touch the metal frame of the device with your other hand 5 Use the plastic clips to secure the fax accessory on the formatter J ENWW Analog fax 137 6 Locate the 16 wire cable near the lower corner of the formatter and plug the cable into the fax accessory B NOTE Ifthe cable doesn t seem to fit try turning the cable around Make sure the connector is correctly fastened to the fax accessory Also make sure that the connector at the other end of the cable is correctly fastened to the formatter 8 Replace the formatter cover Ad W 4 W IF 4 L 138 Chapter9 Fax ENWW 9 Reconnect the cables and then turn on the device Y p mM Kal 139 Analog fax ENWW Connect the fax accessory to a phone line When connecting the fax accessory
3. 1 ADF See Clear jams from the automatic document feeder ADF 2 Stapler stacker See Clear jams from the stapler stacker for media jams or see Clear staple jams for staple jams 3 Output path See Clear jams from the output path 4 Duplex path for two sided printing See Clear jams from the optional duplexer 5 Stapler stacker output bin See Clear jams from the stapler stacker 6 Output bin See Clear jams from the output path 7 Print cartridge See Clear jams from the print cartridge area 8 Input trays See Clear jams from the tray 1 input area and Clear jams from the input areas of trays 2 and 3 9 Optional input trays See Clear jams from the input areas of optional trays 188 Chapter 11 Problem solving ENWW Jam recovery The device has a jam recovery feature that determines if the device will reprint jammed pages after the jam is cleared e Auto instructs the device to automatically turn jam recovery on when sufficient device memory e Off instructs the device not to attempt to reprint jammed pages This setting helps conserve device memory e On instructs the device to reprint any page that was involved in a paper jam after the jam has been cleared EA NOTE During the recovery process the device might reprint pages that were printed before the jam occurred Be sure to remove any duplicated pages To improve print speed and increase memory resources you might want to disable the jam recovery
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5. EA NOTE Before replacing the tray make sure the paper is flat in the tray at all four corners and below the tabs on the guides B NOTE Ifyou were not able to clear the jam from the input area paper might be jammed in the print cartridge area See Clear jams from the print cartridge area If a jam message persists there is still media in the device Look for media in other locations ENWW Clearjams 203 Solve repeated jams If jams occur frequently try the following actions Check all the jam locations A piece of media might be stuck somewhere in the device Check that media is correctly loaded in the trays that the trays are correctly adjusted for the loaded media size and that the trays are not overfilled Check that all trays and paper handling accessories are completely inserted into the device If a tray is open during a print job a jam might occur Check that all covers and doors are closed If a cover or door is open during a print job a jam might occur The sheets might be sticking together Try bending the stack to separate each sheet Do not fan the stack If you are printing from tray 1 try feeding fewer sheets of media at a time If you are printing small sizes Such as index cards make sure that the media is oriented correctly in the tray Turn over the media stack in the tray Also try rotating the stack 180 Try rotating media to feed through the device from a different orientati
6. EZ NOTE It can take some time for all printing to clear after you have canceled a print job Stop the current print job from the control panel 1 Press Stop on the control panel 2 Onthe touchscreen on the Device Has Been Paused screen touch Cancel current job B NOTE If the print job is too far into the printing process you might not have the option to cancel it Stop the current print job from the software program A dialog box will appear briefly on the screen giving you the option to cancel the print job If several requests have been sent to the device through your software they might be waiting in a print queue for example in Windows Print Manager See the software documentation for specific instructions about canceling a print request from the computer If a print job is waiting in a print queue computer memory or print spooler Windows 2000 or XP delete the print job there Click Start and then click Printers Double click the device icon to open the print spooler Select the print job that you want to cancel and then press Delete If the print job is not cancelled you might need to shut down and restart the computer 112 Chapter6 Printing tasks ENWW 7 Copy This device can function as a standalone walk up copier It is not necessary to install the printing system software on the computer nor is it necessary to have the computer turned on to make photocopies You can adjust the copy settings at the c
7. ccccccceeeceeeeeeeeeeeees 256 Papel iraani ne a le renevarsacs ieee tee sveea A A E A AE 256 Material restrictions cccccccccecceceeeeeeeeecenecaeeeeeeeeeeeeeecceacaaaaaeaaeceeeeeeeeeeeseesecccencaaeeeeees 257 Disposal of waste equipment by users in private households in the European Union 257 Material Safety Data Sheet MSDS cence er tree eee nee teeter teeeeeeeetaeeeeeeeted 258 FOF more INTOFMATION scasisecieieednaccste cs eneacaahdtanes Goa pederdeagw cag radtgaetune a aa EEEE 258 Telecom statement 2 cccceeceeceeccececae cee ee eee ee teeta tae ee aaa aeaeceeeeeeeeeeeee ede cgesaaaeaaeeeseeeeeeeeeeeetessensaeaeees 259 Declaration of Conformity scrcrcrirarnicri diiinte eT EAE E REEE E E TEE 260 Safety Statements caseincceciiesdieecsvavstkecespesndieeedioeancecndewandeenyevadety as AEEA ENANA ENAN OEREN AAEE EEA 261 Lasers aeoe a O A aeeecuaiese 261 Canadian DOC regulations saiisine iiinn inian Eai EAEN 261 VCCI statement Japan ccsssna nea A ds 261 Power cord statement Japan ceeceeeeeeeeeccte eect eeene eee eeeeaeeeeeeeaaeeeeeeeeaeeeeeeenaeeeeeeeaes 261 EMI statement KOGA heen cate iatetcane ceheiegec dvuduasi ee ivlawesdeasevidicace eeueanadeneencndeceaees 261 EMI statement TAWI ioana EE REAREA NEA ARA AA 262 Laser statement for Finland 0 0 cccceececeeeeceeceeceneecaeceeeeeeeeeeeeeeeeeeesesceaaeaaesaeeeeeeeeeeneess 262 Appendix E Working with memory and print server cards OVE
8. DHCP Release Release and DHCP Renew menus are available to set DHCP lease options Auto IP Use automatic link local IPv4 addressing An address in the form 169 254 x x is assigned automatically Manual Use the Manual Settings menu to configure TCP IPv4 parameters This menu appears if Config Method was set to DHCP and a DHCP lease for the print server exists No default The current DHCP lease is saved Yes The current DHCP lease and the leased IP address are released DHCP Renew This menu appears if Config Method was set to DHCP and a DHCP lease for the print server exists No default The print server does not request to renew the DHCP lease Yes The print server requests to renew the current DHCP lease Manual Settings Available only if Config Method is set to Manual Configure parameters directly from the printer control panel IP Address The unique IP address of the printer n n n n where n is a value from 0 to 255 Subnet Mask The subnet mask for the printer m m m m where m is a value from 0 to 255 Syslog Server The IP address of the syslog server used to receive and log syslog messages Default Gateway The IP address of the gateway or router used for communications with other networks Idle Timeout The time period in seconds after which an idle TCP print data connection is closed default is 270 seconds 0 disables the timeout Default IP Specify the IP addre
9. Resolution Lock Resources Stored Jobs Trays Configuration Changes the resolution settings including the REt setting Locks or unlocks storage products such as a hard disk Manages print jobs that are stored on the device hard disk Changes the default tray settings IP Settings Changes the device network settings and provides access to the embedded Web server Bonjour Settings Additional Settings E mail Alerts Provides the ability to turn on or off Bonjour support or change the device service name that is listed on a network Provides access to the embedded Web server Configures the device to send e mail notices for certain events 154 Chapter 10 Manage and maintain the device ENWW Manage supplies ENWW Using storing and monitoring the print cartridge can help ensure high quality output Supplies life The average cartridge yield is 15 000 pages in accordance with ISO IEC 19752 Actual cartridge yield depends on specific use AN CAUTION The Economode feature allows the device to use less toner per page Selecting Economode extends the life of the toner supply and reduces the cost per page but reduces print quality The printed image is lighter but is adequate for printing drafts or proofs Hewlett Packard does not recommend full time use of Economode If Economode is used full time the toner supply might outlast the mechanical parts in the print cartridge If print quality begins to degrade
10. Do not use any media that produces hazardous emissions or that melts offsets or discolors when exposed to the temperature of the fuser Do not use paper that is embossed or coated or any media that is not designed to withstand the fusing temperature of the device Do not use letterhead paper or preprinted forms that are made with dyes or inks that cannot withstand the heat of the fuser To order HP LaserJet printing supplies see Order parts accessories and supplies 62 Chapter 4 Media and trays ENWW General media specifications For complete paper specifications for all HP LaserJet devices see the HP LaserJet Printer Family Print Media Guide available at www hp com support jpaperguide Category Specifications Acid content 5 5 pH to 8 0 pH Caliper 0 094 to 0 18 mm 3 0 to 7 0 mils Curl in ream Flat within 5 mm 0 02 in Cut edge conditions Cut with sharp blades with no visible fray Fusing compatibility Must not scorch melt offset or release hazardous emissions when heated to 200 C 392 F for 0 1 second Grain Long grain Moisture content 4 to 6 by weight Smoothness 100 to 250 Sheffield ENWW General guidelines for media 63 Considerations for special media Table 4 1 Media considerations Media type Considerations Envelopes Use only tray 1 to print envelopes Choose envelopes in the printer driver see Select the correct printer driver Prior to printing en
11. Select the printer language that the device should use Normally you should not change the language If you change the setting to a specific language the device does not automatically switch from one language to another unless specific software commands are sent to the device 46 Chapter 2 Control panel ENWW Table 2 14 Device Behavior menu continued Menu item Sub menu item Sub menu item Values Description PCL Form Length Orientation Font Source Type a value between 5 and 128 lines The factory default is 60 lines Portrait default Landscape Select the source from the list PCL is a set of printer commands that Hewlett Packard developed to provide access to printer features Select the orientation that is most often used print jobs Select Portrait if the short edge is at the top or select Landscape if the long edge is at the top Use this feature to select the font source for the user defined soft default font Font Number Type the font number The range is between 0 and 999 The factory default is Use this feature to specify the font number for the user soft default font using the source that is specified in the Font Source menu item The device assigns a number to each font 0 and lists it on the PCL font list available from the Administration menu Font Pitch Type a value If Font Source and Font Number indicate a between 0 44 and contour font
12. 274 Glossary ENWW Index Symbols Numerics 500 sheet trays insert or close error message 184 unexpected size or type error message 179 500 sheet tray See tray 3 A A4 paper settings 46 access denied message 183 accessibility features 4 accessories included 2 3 ordering 236 part numbers 237 acoustic specifications 252 activity log fax 145 address book e mail deleting addresses 132 address books e mail adding addresses 132 clearing 54 recipient lists 131 address books e mail auto complete function 130 LDAP server errors 184 LDAP support 126 recipient lists creating 131 address device Macintosh problem solving 229 ADF cleaning 163 error messages 183 jams 190 loading 81 locating 5 6 7 maintenance kit 160 ENWW media supported 71 sizes supported 129 adhesive labels loading 78 specifications 64 69 Administration menu control panel 21 Alert Settings window HP Toolbox 148 alerts e mail 146 154 alignment settings trays 48 anticounterfeit supplies 156 AppleTalk setting 60 AppleTalk settings 35 Attention light locating 18 authorized dealers 244 autoconfiguration drivers 10 automatic document feeder See ADF automatic document feeder ADF jams 190 automatic two sided printing path copying documents 119 B batteries included 257 billing codes report fax 145 bin output jams clearing 195 bins default settings 28 full error messages 185 included 2 locating 5 6 7 bins output paper
13. The power outlet might not be working correctly The internal power supply might have failed Possible solutions 1 Make sure the device is plugged in and the power switch is on 2 Test the power outlet by plugging the device into an outlet that is known to work 3 Ifthe problem persists contact HP Customer Care See HP Customer Care The control panel indicates an error Do error messages appear on the control panel display Are the main features such as Copy and E mail on the touchscreen inactive Several conditions can cause an error message to appear The scanner shipping lock might be in the locked position 1 Follow the instructions on the control panel to resolve the problem 2 For more information see Control panel messages 3 Ifthe problem persists contact HP Customer Care See HP Customer Care Make sure the scanner shipping lock is unlocked The scanner lock is on the left side of the device underneath the scanner Paper feed problems Do jams occur frequently The media does not meet specifications Paper remains in the device after clearing a previous jam Some of the shipping tape cardboard or shipping locks are still in the device The maintenance kit items might be ready for replacement 1 Make sure the media meets specifications for the device See Select print media 2 Open all doors and trays and check for jammed media See Clear ams
14. You might want to add more printer memory to the printer if you often print complex graphics print PostScript PS documents or use many downloaded fonts Added memory also gives you more flexibility in supporting job storage features such as quick copying To install printer memory CAUTION Static electricity can damage DIMMs When handling DIMMs either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package then touch bare metal on the printer The HP LaserJet M5025 MFP and HP LaserJet M5035 Series MFP MFPs come with one DIMM slot If desired you can replace a DIMM installed in the slot with a higher memory DIMM If you have not already done so print a configuration page to find out how much memory is installed in the printer before adding more memory See Use information pages 1 Turn off the device and disconnect all of the cables I W 2 ENWW Installing printer memory 265 3 Open the formatter door A CAUTION To reduce the possibility of damage caused by static electricity always wear an electrostatic discharge ESD wrist strap or touch the surface of the antistatic package before handling DIMMs 266 Appendix E Working with memory and print server cards ENWW ENWW Hold the DIMM by the edges and align the n
15. e Device Status section Shows device status information This section will indicate device alert conditions such as an empty print cartridge It also shows device identification information control panel messages and print cartridge levels After you correct a problem with the device click the button to update the section e Supplies Status section Shows detailed supplies status such as the percentage of toner remaining in the print cartridge and the status of the media that is loaded in each tray e Supplies Details link Opens the supplies status page to view more detailed information about device supplies ordering information and recycling information Find Other Printers window Allows you to add more printers to your printer list Clicking the Find Other Printers link in the Devices list opens the Find Other Printers window The Find Other Printers window provides a utility that detects other network printers so that you can add them to the Devices list and then monitor those devices from your computer 148 Chapter 10 Manage and maintain the device ENWW Use the embedded Web server NOTE When the device is directly connected to a computer use the HP Easy Printer Care software to view the device status View device control status information Set the type of paper loaded in each tray Determine the remaining life on all supplies and order new ones View and change tray configurations View and change the device co
16. 10 Manage and maintain the device Use mionnan PAGES sic caccdistyeed beecdsbecatacedecwsctacudestated heaeasaeeataceducauessleaedeaunsaieeeasavaealeeegenesiaidess aaalanes 144 Contigure e mailliiAlents eccrine ienaa A EE E EEEE 146 Use the HP Easy Printer Care software ec ccccceeeeeeeeeeeene eee eeeaaeeeeeeeeaeeeeeeeaaeeeeeeeenaeeeeeeeiaeeeeeeeaes 147 Open the HP Easy Printer Care software aaassssseerireesssrreseeserrreerinnnassrernneerinnnanaeennnnanna 147 HP Easy Printer Care software sections eeseeessessrresseerrresstirrrsstterrssstttnrsstttrnnsntennnnnt 148 Use the embedded Web Server aesssesssrsssesirrreersrrniseeirrseerinnnasttinaaadnnanudataaaanannannnaaaaa nanana annada 149 Open the embedded Web server by using a network Connection eseeeeeseeerresseene 149 Embedded Web server sections ccccccccceeeeceneeeeeeeeeenaneeeeeeesaaaeceeseseaaaeseeeeeeenaeceeteenea 150 Use HP Web Jetadmin software 0000 cccceiiceeeerer ee eerie eee ennie eee teteaaeeeeeeeeaeeeeeeeeiaeeeeseeiaeeeeessenaaees 152 Use the HP Printer Utility for Macintosh eee eeeenee tere eeeaaeeeeeeeaeeeeeeeeaaeeeeeeeenaeeeeeeeeneeeeeneaes 153 Open the AP Printer Utility sis ccceseissveodcensanceceveuanleccensuaaeanenssatendserneuancegevbemlacecateinanceuenwaes 153 HP Printer Utility Teatunes v2 ccucc isseasskhevysteascheuteiesadencedstehchedassavbecedaseavhceedeseavisbedddvnndeee 154 Manage SUPPIIES caneta aaa aa a a madanasgnea
17. For use with HP LaserJet devices This is good for letterhead high value memos legal documents direct mail and correspondence Specifications 96 bright 24 Ib 90 g m HP Printing paper For use with HP LaserJet and inkjet devices This has been created especially for small and home offices It is heavier and brighter than copier paper Specifications 92 bright 22 Ib HP Multipurpose paper For use with all office equipment laser and inkjet devices copiers and fax machines This has been created for businesses that want one paper for all their office needs It is brighter and smoother than other office papers Specifications 90 bright 20 Ib 75 g m Letter 8 5 x 11 in 500 sheets ream 10 ream carton HPJ1124 North America Legal 8 5 x 14 in 500 sheets ream 10 ream carton HPJ1424 North America Letter 220 x 280 mm 500 sheets ream 5 ream carton Q2398A Asia Pacific countries regions A4 210 x 297 mm 500 sheets ream 5 ream carton Q2400A Asia Pacific countries regions A4 210 x 297 mm 500 sheets ream Letter 8 5 x 11 in 500 sheets ream 10 ream carton CHP310 Europe HPP1122 North America and Mexico Letter 8 5 x 11 in 500 sheets ream 3 ream carton HPP113R North America A4 210 x 297 mm 500 sheets ream 5 ream carton CHP210 Europe A4 210 x 297 mm 300 sheets ream 5 ream carton Letter 8 5 x 11 in 500 sheets ream 10 re
18. Turn the device off and then on Make sure the scanner lock is in the unlocked position If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support M5025mfp or www hp com support M5035mfp 40 Bad serial transmission To continue touch OK A serial data error parity framing or line overrun occurred as data was being sent by the computer Touch OK to clear the error message Data will be lost 40 EIO lt X gt bad transmission To continue touch OK 40 Embedded I O bad transmission To continue touch OK The connection between the device and the EIO card in the specified slot has been broken A temporary printing error has occurred Touch OK to clear the error message and continue printing Turn the device off and then turn the device on If this message persists contact an HP authorized service or support provider See the HP support flyer or www hp com go M5025 _ software or www hp com go M5035_ software 41 3 Load tray lt XX gt To use another tray touch OK The specified tray does not contain the specified media size Touch OK to use a tray that contains media of the correct size 41 3 Load tray lt XX gt lt Type gt lt Size gt ENWW The specified tray is loaded with media that is longer or shorter in the feed direction than the size configured for the tray Touch OK to disp
19. e The driver setting is incorrect To change the media type setting see Control print jobs e The media that you are using is too heavy for the media type setting that you selected and the toner is not fusing to the media Print quality problems associated with the environment If the device is operating in excessively humid or dry conditions verify that the printing environment is within specifications See Operating environment Print quality problems associated with jams Make sure that all sheets are cleared from the paper path See Clear jams e Ifthe device recently jammed print two to three pages to clean the device e Ifthe sheets do not pass through the fuser and cause image defects on subsequent documents print three pages to clean the device If the problem persists print and process a cleaning page See Clean the device Image defect examples Use the examples in this image defect table to determine which print quality problem you are experiencing and then see the corresponding reference pages to resolve the problem These examples identify the most common print quality problems If you still have problems after trying the suggested remedies contact HP Customer Support 208 Chapter11 Problem solving ENWW See Curl or wave See Wrinkles or See
20. 100 Mbps half duplex operation 100TX Full 100 Mbps full duplex operation 38 Chapter 2 Control panel ENWW Table 2 10 Jetdirect menus continued Menu item Sub menu item Sub menu item Values and Description 100TX Auto Limits auto negotiation to a maximum link speed of 100 Mbps 1000TX Full 1000 Mbps full duplex operation Print Protocols Use this item to print a page that lists the configuration of the following protocols IPX SPX Novell NetWare AppleTalk DLC LLC ENWW Use the Administration menu 39 Fax Setup Table 2 11 Fax Setup menu Menu item Sub menu item Sub menu item Values Description Required Settings Location Countries regions Configure the settings that are legally listed required for outgoing faxes Date Time Fax Header Phone Number Information Company Name PC Fax Send Disabled Use this feature to enable or disable PC Fax Send PC Fax Send enables users to send Enabled default faxes through the device from their computers if they have the correct driver installed 40 Chapter 2 Control panel ENWW Table 2 11 Fax Setup menu continued Menu item Sub menu item Sub menu item Values Description Fax Send Settings Fax Dial Volume Off Medium default High Use this feature to set the volume of the tones that you hear while the device dials the fax number Error Correction Mode Enabled default When Error Correction Mode is enabl
21. 220 x 280 mm 50 sheets box C4179A Asia Pacific countries regions A4 210 x 297 mm 50 sheets box C4179B Asia Pacific countries regions and Europe HP LaserJet tough paper For use with HP LaserJet devices This satin finish paper is waterproof and tear proof yet doesn t compromise on print quality or performance Use it for signs maps menus and other business applications Letter 8 5 x 11 in 50 sheets to a carton Q1298A North America A4 210 x 297 mm 50 sheets to a carton Q1298B Asia Pacific countries regions and Europe HP Premium Choice LaserJet paper HP s brightest LaserJet paper Expect spectacular color and crisp black from this paper that is extra smooth and brilliantly white This is ideal for presentations business plans external correspondence and other high value documents Specifications 98 bright 32 Ib 75 g m Letter 8 5 x 11 in 500 sheets ream 10 ream carton Letter 8 5 x 11 in 250 sheets ream 6 ream carton HPU1132 North America HPU1732 North America A4 210 x 297 mm 5 ream carton Q2397A Asia Pacific countries regions A4 210 x 297 mm 250 sheet ream 5 CHP412 Europe ream carton A4 210 x 297 mm 500 sheet ream 5 CHP410 Europe ream carton A4 210 x 297 mm 160 g m 500 sheet CHP413 Europe ream 5 ream carton 238 Appendix A Supplies and accessories ENWW Item Description Part number HP LaserJet paper
22. 3 Make sure the print cartridge is installed correctly See Change the print cartridge 4 Install the device maintenance kit See Perform preventive maintenance 5 Ifthe problem persists contact HP Customer Care See HP Customer Care Do original documents feed correctly through the ADF ENWW The original document might be printed on media that is too light or too heavy for the ADF The ADF rollers and separation pad might be dirty The ADF maintenance kit parts might need to be replaced 1 If the original document is printed on very heavy or light media copy by using the flatbed glass 2 Clean the ADF rollers and separation pad See Clean the ADF 3 Install the ADF maintenance kit See Perform preventive maintenance 4 Ifthe problem persists contact HP Customer Care See HP Customer Care Problem solving flowchart 169 Symptom Check Possible causes Possible solutions Copy problems Are copies blank Are copies of poor quality from the ADF and the scanner glass The originals might have been loaded upside down The copy settings need to be adjusted for the original document 1 In the ADF load original documents face up 2 On the scanner glass load original documents face down 3 Ifthe problem persists contact HP Customer Care See HP Customer Care See Adjust the copy settings If the problem persists contact HP Customer Care See HP
23. Buttons on the touchscreen The status line on the touchscreen provides information about the status of the device Various buttons can appear in this area The following table describes each button fo Home button Touch the home button to go to the Home screen from any other screen Start button Touch the Start button to begin the action for the feature that you are using eS EF NOTE Thename of this button changes for each feature For example in the Copy feature the button is named Start Copy r A Stop button If the device is processing a print or fax job the Stop button appears instead of the Start CO l button Touch the Stop button to halt the current job The device prompts you to cancel the job or to resume J it a Error button The error button appears whenever the device has an error that requires attention before it can continue Touch the error button to see a message that describes the error The message also has instructions for solving the problem Warning button The warning button appears when the device has a problem but can continue functioning Touch the warning button to see a message that describes the problem The message also has instructions for solving the problem Help button Touch the help button to open the built in online Help system For more information see Control panel help system Control panel help system The device has a built in Help system that e
24. If the LDAP gateway address is valid the Find People dialog box opens 3 If the LDAP gateway address is not valid contact the network administrator Solve e mail problems 227 Solve common Windows problems Error message General Protection FaultException OE Spool32 Illegal Operation Cause Solution Close all software programs restart Windows and try again Select a different printer driver If the device PCL 6 printer driver is selected switch to the PCL 5 or HP postscript level 3 emulation printer driver which can be done from a software program Delete all temp files from the Temp subdirectory Determine the name of the directory by opening the AUTOEXEC BAT file and looking for the statement Set Temp The name after this statement is the Temp directory It is usually C TEMP by default but can be redefined See the Microsoft Windows documentation that came with the computer for more information about Windows error messages 228 Chapter 11 Problem solving ENWW Solve common Macintosh problems In addition to the problems that are listed in Solve general printing problems this section lists problems that can occur when using Mac OS X A NOTE Setup for USB and IP printing is performed through the Desktop Printer Utility The device will not appear in the Chooser The printer driver is not listed in the Print Center or Printer Setup Utility Cause Solution The de
25. NANANA NINSYS 1 Not all features are available from all drivers or operating systems 2 For Windows 2000 and Windows XP 32 bit and 64 bit download the PCL 5 driver from www hp com go M5025 software or www hp com go M5035_software 3 For Windows XP 64 bit download the PCL 6 driver from www hp com go M5025_software or www hp com go M5035 _software The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons checkboxes and drop down lists that are in the printer driver Universal printer drivers The HP Universal Print Driver Series for Windows includes separate HP postscript level 3 emulation and HP PCL 5 versions of a single driver that provides access to almost any HP device while providing system administrator with tools to manage devices more effectively The Universal Print Driver is included on the device CD under the Optional Software section For more information go to www hp com go universalprintdriver Driver Autoconfiguration The HP LaserJet PCL 5 PCL 6 and PS level 3 emulation drivers for Windows 2000 and Windows XP feature automatic discovery and driver configuration for device accessories at the time of installation Some accessories that the Driver Autoconfiguration supports are the duplexing unit optional paper trays and dual inline memory modules DIMMs 10 Chapter 1 Basics ENWW Update Now If you have modified the device configurat
26. Printing can continue but some unexpected functions might occur if an error occurred in permanent storage Touch OK to clear the message If the message is not cleared turn the device off and then turn the device on If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support M5025mfp or www hp com support M5035mfp Touch OK to clear the message If the message is not cleared turn the device off and then turn the device on If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support M5025mfp or www hp com support M5035mfp 68 X Storage error settings changed To continue touch OK One or more device settings are invalid and have been reset to the factory default settings Printing can continue but some unexpected functions might occur if an error occurred in permanent storage Touch OK to clear the message If the message is not cleared turn the device off and then turn the device on If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support M5025mfp or www hp com support M5035mfp 69 X ERROR To continue turn off then on 79 XXXX ERROR To continue turn off then on A temporary printing error occurred A critical hardware error occurred Turn
27. Retype the user name and password User name job name or PIN is missing One or more of the required items has not been selected or typed Select the correct user name and job name and type the correct PIN 186 Chapter 11 Problem solving ENWW Common causes of jams ENWW The device is jammed Cause The media does not meet specifications Solution Use only media that meets HP specifications See Media and trays A component is installed incorrectly Verify that the print cartridge is correctly installed You are using media that has already passed through a device or copier An input tray is loaded incorrectly Do not use media that has been previously printed on or copied Remove any excess media from the input tray Make sure that the stack is below the maximum stack height mark in the tray See Load media into the input trays The media is skewed The input tray guides are not adjusted correctly Adjust them so they hold the stack firmly in place without bending it The media is binding or sticking together The media is removed before it settles into the output bin Remove the media flex it rotate it 180 or flip it over Reload the media into the input tray Reset the device Wait until the page completely settles in the output bin before removing it During two sided printing you removed the paper before the second side of the document was printed
28. between 100 and 250 Sheffield 4 to 6 moisture content e Use long grain paper Print is crooked or misaligned on the page More than one sheet feeds at one time The media guides might be incorrectly adjusted The scanner might require a calibration The media tray might be overloaded Remove all media from the input tray straighten the stack and then load the media in the input tray again Adjust the media guides to the width and length of the media that you are using and try printing again Perform a tray alignment and then calibrate the scanner e Perform a tray alignment by opening the Administration menu at the device control panel On the Print Qualitysubmenu touch Set Registration Choose a tray under Source and then run a test page For more information see Print Quality menu e See Calibrate the scanner for information about calibrating the scanner Remove some of the media from the tray See Load media into the input trays The media might be wrinkled folded or damaged Verify that the media is not wrinkled folded or damaged Try printing on media from a new or different package The device does not pull media from a media tray The device might be in manual feed mode The pickup roller might be dirty or damaged e If Manual Feed appears on the control panel display press OK to print the job e Verify that the device is not in manual feed mode and then p
29. components of the control panel are Display functioning correctly Buttons Touchscreen ENWW Use the Administration menu 53 Resets menu Table 2 17 Resets menu Menu item Values Description Clear Local Address Book Clear button Use this feature to clear all addresses from the address books that are stored on the device Clear Fax Activity Log Yes Use this feature to clear all events from the Fax Activity Log No default Restore Factory Telecom Setting Restore button Use this option to restore the telephone related settings that are in the Initial Setup menu to factory default values Restore Factory Settings Restore button Use this feature to restore all device settings to their factory defaults Clear Maintenance Message Clear button Clear the Order Maintenance Kit and Replace Maintenance Kit warning messages Clear Document Feeder Clear button Use this feature to clear the Order Document Feeder Kit and Replace Message Document Feeder Kit warning messages Reset Supplies New Maintenance Kit Yes No Notify the device that a new maintenance kit or document feeder kit has been installed New Document Feeder Kit Yes No Service menu The Service menu is locked and requires a PIN for access This menu is intended for use by authorized service personnel 54 Chapter 2 Control panel ENWW 3 ENWW I O Configuration USB configuration e Network configuration 55 USB conf
30. dpi so they show more detail Lower Fine 200x200dpi resolution images have fewer dots per inch and show less detail but the file size is smaller Superfine 300x300dpi Fax Header Prepend default Use this feature to select the position of the fax header Overlay Table 2 5 Fax Receive menu on the page Select Prepend to print the fax header above the fax content and move the fax content down on the page Select Overlay to print the fax header over the top of the fax content without moving the fax content down Using this option could prevent a single page fax from flowing onto another page Menu item Values Description Forward Fax Fax Forwarding To forward received faxes to another fax device select Fax Forwarding and Custom When you select this menu item for the fist Change PIN time you are prompted to set up a PIN You will be prompted to enter that PIN every time you try to use this menu This is the same PIN that is used to access the Fax Printing menu Stamp Received Faxes Enabled Use this option to add the date time sender s phone number and Disabled default Fit to Page Enabled default Disabled Fax Paper Tray Select from the list of trays page number to each page of the faxes that this device receives Use this feature to shrink faxes that are larger than Letter size or A4 size so that they can fit onto a Letter size or A4 size page If it this feature set to Disabled faxes larger than Letter
31. e Set up alerts e Gain access to troubleshooting and maintenance tools You can use the HP Easy Printer Care software when the device is directly connected to your computer or when it is connected to a network To download the HP Easy Printer Care software go to www hp com go easyprintercare EA NOTE You do not have to have Internet access to open and use the HP Easy Printer Care software However if you click a Web based link you must have Internet access to go to the site associated with the link Open the HP Easy Printer Care software Use one of the following methods to open HP Easy Printer Care software e On the Start menu select Programs select Hewlett Packard and then select HP Easy Printer Care software e Inthe Windows system tray in the lower right corner of the desktop double click the HP Easy Printer Care software icon e Double click the desktop icon ENWW Use the HP Easy Printer Care software 147 HP Easy Printer Care software sections Section Options Device List tab Shows information about each device in the e Device information including printer name make and model e An icon if the View as drop down box is set to Tiles which is the default setting Devices list e Any current alerts for the device If you click a device in the list the HP Easy Printer Care software opens the Overview tab for that device Support tab e Provides device information including alerts for items
32. event log 50 numerical list 178 types of 177 misformed characters problem solving 215 multifeeds 225 multiple pages per sheet 105 110 multipurpose tray See tray 1 N n up printing 105 110 Network Folder scan to 134 Networking tab embedded Web server 150 networks AppleTalk settings 35 configuring 57 configuring gateway addresses 126 connection locating 8 default gateway 58 diagnostics 35 disabling DLC LLC 60 disabling protocols 59 DLC LLC settings 35 finding SMTP gateways 127 HP Jetdirect print server error messages 183 HP Jetdirect print servers models including 2 HP Web Jetadmin 152 IP address 57 IPX SPX settings 35 link speed settings 38 Macintosh settings 154 problem solving printing 220 protocol configuration page printing 39 security 35 SMTP servers 126 subnet mask 58 TCP IP parameters 57 TCP IP settings 32 testing SMTP settings 127 validating gateway addresses 227 next day on site service 246 noise specifications 252 non HP supplies 155 not responding problem solving 176 Novell login required 184 number of copies default settings 24 NVRAM errors 182 O on site service agreements 246 on off switch locating 5 6 7 online help control panel 20 online support 244 operating environment specifications 252 operating systems supported 9 Optimize print quality 48 ordering media HP 238 part numbers for 237 supplies and accessories 236 supplies through embedded Web server 151 supplies with
33. has failed Parallel Input EA NOTE This item appears only if an EIO accessory is installed High Speed No Yes default Use the High Speed setting to configure the speed that the parallel port uses to communicate with the host Advanced Functions Enabled default Disabled Use the Advanced Functions setting to enable or disable bidirectional parallel communication Embedded Jetdirect EIO lt X gt Jetdirect See Table 2 10 Jetdirect menus for the list of options Table 2 10 Jetdirect menus Menu item Sub menu item Sub menu item Values and Description TCP IP Enable Off Disable the TCP IP protocol On default Enable the TCP IP protocol Host Name An alphanumeric string up to 32 characters used to identify the device This name is listed on the HP Jetdirect configuration page The default host name is NPIxxxxxx where xxxxxx is the last six digits of the LAN hardware MAC address IPV4 Settings Config Method Specifies the method that TCP IPv4 parameters will be configured on the HP Jetdirect print server Bootp Use BootP Bootstrap Protocol for automatic configuration from a BootP server DHCP Use DHCP Dynamic Host Configuration Protocol for automatic configuration from a DHCPv4 server If selected and a DHCP lease exists DHCP 32 Chapter 2 Control panel Table 2 10 Jetdirect menus continued Menu item Sub menu item Sub menu item Values and Description
34. or Rendezvous host name by printing a configuration page See Use information pages Verify that the name IP address or Rendezvous host name on the configuration page matches the device name IP address or Rendezvous host name in the Print Center or Printer Setup Utility The interface cable might be defective or of poor quality Replace the interface cable Make sure to use a high quality cable The printer driver does not automatically set up the selected device in the Print Center or Printer Setup Utility Cause Solution The device might not be ready Make sure that the cables are connected correctly the device is on and the Ready light is on If you are connecting through a USB or Ethernet hub try connecting directly to the computer or use a different port The device software might not have been installed or was installed incorrectly Make sure that the PPD file is in the following hard drive folder Library Printers PPDs Contents Resources lt lang gt lproj where lt lang gt represents the two letter language ENWW Solve common Macintosh problems 229 The printer driver does not automatically set up the selected device in the Print Center or Printer Setup Utility Cause Solution code for the language that you are using If necessary reinstall the software See the getting started guide for instructions The PPD file is corrupt Delete the PPD file from the following ha
35. 8 V10 3 V10 4 and later EA NOTE For Mac OS V10 4 and later PPC and Intel Core Processor Macs are supported Supported printer drivers Operating system PCL 5 PCL6 Postscript level 3 emulation Windows vA Y vA Mac OS X V10 2 8 V10 3 V10 4 and later Y Linux vA For Linux download the postscript level 3 emulation driver from www hp com go linuxprinting 4 The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons checkboxes and drop down lists that are in the printer driver Device software 9 Select the correct printer driver Printer drivers allow you to gain access to the features of the device and allow the computer to communicate with the device using a printer language Check the installation notes and readme files on the CD for additional software and languages The device uses the PCL 5 PCL 6 and PostScript 3 emulation printer description language PDL drivers e Use the PCL 6 printer driver for the best overall performance e Use the PCL 5 printer driver for general office printing e Use the PS driver for printing from PostScript based programs for compatibility with PostScript Level 3 needs or for PS flash font support Operating system PCL 5 PCL6 PS 3 emulation Y Y Y Y Mac OS X V10 2 and later VA Windows 20007 Windows XP 32 bit Windows Server 2003 32 bit Windows Server 2003 64 bit
36. Copy two Sided COCUIMENIS icc iehcnsceccet hd inana EEEE TEASEE EEEE EN 119 Copying two sided documents manually cceceeeeeceeeeeee eee eeeeneeeeeeeetaeeeeeeeetaeeeeeeete 119 Copy two sided documents automatically duplex models only aseeseen 119 Copy mixed size onginalS cies poor a EE MAA chastans Mideast ebdadeena sind icalar tebe 121 Copy photos and BOOKS 00 ccccccccec eee ee eee eeee cece ceceaaeeaeeceeeeeeeeeeeescasedseesaecaaeaaecaeeceeeeeeeeeeteeeeeeeuecaeeaeeees 122 Combine copy jobs by using Job Build ec eee eter ee eee iai e ee eee erieeee eee eaeeeeeeenaeeeeeneea 123 Cancel ai COPY JOa bho sdeSoi basa ctcebel Miawticedsd hes bei da shoes ad inane cee be dead spans 124 8 Scan and send e mail Contigure email Setinde ssi scc2ic3fcecces ane i anes feedechetea E A 126 S pp red Protocols siynim a a aa Aa a a Aa a 126 Configure e mail server settings essssssessrrsreeeeeernnnnnssnannnedatttnnnaaatnnnnnaaaeeeenanaaaannannaaaeeeen 126 FING Gat WAyS eaan AEAEE AAE ceed 127 Find the SMTP gateway from the device control panel s 127 Find the SMTP gateway from an e mail program ccccceeceeeeeeeeeeetttttaeees 127 Use the Send E mail screen cceccececeecccccceeceeeeeeeeeeedseaeaaaanaaeeeeeeeeeeeeeeeeesageaaaaaaaeeaesaeeeeeeeseeteeess 128 Perform basic e mail TUMCUONS sccicissiecaieiessiecencatdeadeedihed ehekacrd capac E A E aaa a ia 129 Load docUMEntS eee 129 Send dJOCUMEN S serse
37. Customer Care Are copies of poor quality only from the ADF The ADF glass strip might be dirty Clean the glass strip that is to the left of the scanner glass See Clean the device If the problem persists contact HP Customer Care See HP Customer Care Are copies of poor quality only from the scanner glass The scanner glass might be dirty Clean the scanner glass See Clean the device If the problem persists contact HP Customer Care See HP Customer Care Print quality problems General printing problems Is the overall print quality poor Is the printing too light Do lines streaks or dots appear on the pages Can you print documents from a computer The media does not meet specifications The print cartridge might be empty or damaged The maintenance kit items might be ready for replacement The computer cable might be defective The printer driver might need to be reinstalled 1 Make sure the media meets specifications for the device See Select print media 2 Replace the print cartridge See Change the print cartridge 3 Install the device maintenance kit See Perform preventive maintenance 4 Ifthe problem persists contact HP Customer Care See HP Customer Care 1 Try printing a configuration page at the control panel Touch Network Address and then touch Print If the page prints the problem is with the cable or the driver 2 Reconnect th
38. HP LaserJet M5035XS MFP Create Cleaning Page Create button Generate a page for cleaning excess toner off the pressure roller in the fuser The page has instructions that guide you through the cleaning process 99 E NOTE Not available when an automatic duplexer is installed Process Cleaning Page Process button Process the cleaning page that was created by using the Create Cleaning Page menu item The process takes up to 2 5 minutes If an automatic duplexer is installed this item creates the cleaning page and processes it ENWW Use the Administration menu 49 Troubleshooting menu EF NOTE Values shown with default are the factory default values Some menu items have no default Table 2 16 Troubleshooting menu Menu item Sub menu item Sub menu item Values Description Event Log Print button Use this feature to show the 50 most recent events in the event log Touch Print to print the full event log Calibrate Scanner Calibrate Use this feature to compensate for offsets in the scanner imaging system carriage head for ADF and flatbed scans You might need to calibrate the scanner if it is not capturing the correct sections of scanned documents Fax T 30 Trace T 30 Report Use this feature to print or configure the fax T 30 trace report T 30 is the standard that When to Print Report Never auto print specifies handshaking protocols and error correction between fax machines Print
39. Make sure that the environmental specifications for the device are being met See Operating environment 3 Turn over the stack in the tray Also try rotating the stack 180 4 Do not use media that already has been run through the device 5 Decrease the toner density Open the Administration menu at the device control panel Open the Print Quality submenu and change the Toner Density setting See Print Quality menu 6 Open the Administration menu at the device control panel On the Print Quality submenu open Optimize and set High Transfer On See Print Quality menu 218 Chapter11 Problem solving ENWW Random image repetition AaABboCc AQaABbCc If an image that appears at the top of the page in solid black repeats further down the page in a gray field the toner might not have been completely erased from the last job The repeated image might be lighter or darker than the field it appears in e Change the tone darkness of the field that the repeated image appears in e Change the order in which the images are printed For example have the lighter image at the top of the page and the darker image farther down the page e From your software program rotate the whole page 180 to print the lighter image first e Ifthe defect occurs later in a print job turn the device off for 10 minutes and then turn it on to restart the print job ENWW Solve print quality problems 219 Solve network print
40. PIN The PIN format is incorrect Type the 4 digit PIN PIN is incorrect Please re enter PIN The PIN was typed incorrectly Retype the PIN Please turn device off and install hard disk Reinsert duplexer The requested job requires a hard disk but the device does not have a hard disk installed The duplexer has been removed and must be reinstalled Turn the device off and install a hard disk Reinsert the duplexer in the device Replace black cartridge Replace black cartridge To continue touch OK The print cartridge is out of toner Printing cannot continue because damage to the device might result 223 A NOTE Depending on how the 7 device is configured this message might appear when it is time to order a new print cartridge In this case the message indicates that you can touch OK to continue printing The print cartridge is out of toner Replace the print cartridge See Change the print cartridge Replace the print cartridge See Change the print cartridge Replace staple cartridge The stapler is out of staples Replace the staple cartridge Load staples For information about ordering a new staple cartridge see Order parts accessories and supplies Resend stapler stacker firmware A problem occurred while updating the firmware for the stapler stacker Send the upgrade again Sanitizing disk lt X gt complete Do not power off The hard di
41. Print Print on both sides manually 1 Insert enough paper into one of the trays to accommodate the print job If you are loading special paper such as letterhead load it in one of the following ways e Fortray 1 load the letterhead paper face up with the bottom edge feeding into the printer first e For all other trays load the letterhead paper face down with the top edge at the back of the tray VAN CAUTION To avoid jams do not load paper that is heavier than 105 g m 28 Ib bond Open the printer driver see Open the printer drivers On the Finishing pop up menu select the Manual Duplex option EF NOTE Ifthe Manual Duplex option is not enabled select Manually Print on 2nd Side Click Print Follow the instructions in the pop up window that appears on the computer screen before replacing the output stack in tray 1 for printing the second half Go to the printer and remove any blank paper that is in tray 1 Insert the printed stack face up with the bottom edge feeding into the printer first in tray 1 You must print the second side from tray 1 If prompted press the appropriate control panel button to continue Use features in the Macintosh printer driver 111 Cancel a print job You can stop a print request by using the control panel or by using the software program For instructions about how to stop a print request from a computer on a network see the online Help for the specific network software
42. Ready Essentially Inaudible TE 1 Values subject to change See www hp com support M5025mfp or www hp com support M5035mfp for current information Configuration tested HP LaserJet M5035 MFP simplex printing A4 size paper 3 Print speed is 35 ppm Operating environment Table C 6 Necessary conditions Environmental condition Printing Storage standby Temperature printer and print cartridge 15 to 32 5 C 59 to 89 F 20 to 40 C 4 to 104 F Relative humidity 10 to 80 10 to 90 252 Appendix C Specifications ENWW ENWW Regulatory information This section contains the following regulatory information FCC regulations Environmental product stewardship program Telecom statement Declaration of conformity Safety statements 253 FCC regulations This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be d
43. Sa wt icc vba tacctasee vas TEO NEEE 188 JAN FOCOVONY ooren Siwedeticecd pheeledeeive ued Gl epeciadediea enced sacs E 189 Clear jam S seniai A yiaaed ais lac nace enlace 190 Clear jams from the automatic document feeder ADF eeceeeceeeeeeeeeeeeeeeeeteeeeeeeeaas 190 Clear jams from the stapler StaCker cccceeceeeeeeeeeeeeeeeecneeeeeeetieeeeeeetieeeeeetiaeeeeerenea 193 Clear jams from the output path c ccccceecceceeeeeeee eee eeeee teed eee aaaaeaaesaeeeeeeeeeeeeeeeeeetees 195 ENWW viii Clear jams from the optional duplexer 2 2 eeececeeceeceeeeeeeeeeeeneeeaeceeeeeeeeeeeeseseecennsieaeeeeeees 197 Clear jams from the print cartridge area eee ceeeeeeeeeeeereee eee etetneeeeeeeteeeeeeeetnieeeeeeeenaa 198 Clear jams from the input tray areas ccc cent eee e eee eeeceeeeeeeeeeaeeeeeeeeeeaeeeeeeeeeeaas 200 Clear jams from the tray 1 input area oo eee eee e teeter eter eteaeeeeeeeenaaeeeeeeee 200 Clear jams from the input areas of trays 2 ANd 3 ec eeeeeeeeeeeeeetteteeeeeeeeeeeeneee 200 Clear jams from the input areas of optional trays 0 eceeeeeeeeeeeeetteeeeeeeeee 202 solve repeated jams icici Ae et ieee e eee 204 Clear Staple jam rnnr a AA EA RURA E eh ate a ee ae et EAE 205 Solve print quality problems 2 0 0 2 ccecceececeeeeceeee cece cece cent eect etee ee caaaeaaaaaeaaeceeeeeeeeeeeeseeeseeseccccineeeeeneess 208 Print quality problems associated with media
44. See whether the software program expected a setup or PS header file to be sent to the device ENWW Solve PostScript problems 233 234 Chapter 11 Problem solving ENWW A Supplies and accessories This section provides information about ordering parts supplies and accessories Use only parts and accessories that are specifically designed for this device e Order parts accessories and supplies Part numbers ENWW 235 Order parts accessories and supplies Several methods are available for ordering parts supplies and accessories e Order directly from HP e Order through service or support providers e Order directly through the embedded Web server for printers that are connected to a network e Order directly through the HP Easy Printer Care software Order directly from HP You can obtain the following items directly from HP e Replacement parts To order replacement parts in the U S go to http www hp com go hpparts Outside the United States order parts by contacting your local authorized HP service center e Supplies and accessories To order supplies in the U S go to http www hp com go lijsupplies To order supplies worldwide go to http www hp com ghp buyonline html To order accessories go to www hp com support M5025mfp or www hp com support M5035mfp Order through service or support providers To order a part or accessory contact an HP authorized service or support provider O
45. Selects the frame type setting for your network Auto Automatically sets and limits the frame type to the first one detected EN_8023 EN_II EN_ 8022 and EN_SNAP Frame type selections for Ethernet networks Off default Disable the AppleTalk protocol On Enable the AppleTalk protocol DLC LLC Enable Off default Disable the DLC LLC protocol On Enable the DLC LLC protocol Security Print Sec Page Yes Prints a page that contains the current security settings on the HP Jetdirect print server No default A security settings page is not printed Secure Web For configuration management specify whether the embedded Web server will accept communications using HTTPS Secure HTTP only or both HTTP and HTTPS HTTPS Required For secure encrypted communications only HTTPS access is accepted The print server will appear as a secure site HTTP HTTPS optional Access using either HTTP or HTTPS is permitted IPsec or Firewall Specify the IPsec or Firewall status on the print server Keep IPsec Firewall status remains the same as currently configured Disable IPsec Firewall operation on the print server is disabled Reset Security Specify whether the current security settings on the print server will be saved or reset to factory defaults No The current security settings are maintained Yes Security settings are reset to factory defaults Diagnostics Embedded Test
46. Storage Select the maximum Use this menu to view and manage any jobs that are Limit number of jobs to store stored on the device Quick Copy Job Held 1 Hour Timeout 4 Hours 1 Day 1 Week Sleep mode Disable Use this feature to customize the sleep mode settings Manage Supplies Supply Low Order Threshold for this device Use Sleep Delay default Select Use Sleep Delay to set the device to enter sleep mode after the delay that is specified in the Time Scheduling menu Select a value in the Use this menu to carry out administrative supply Replace Black Cartridge range management tasks such as changing the threshold when supplies should be ordered Stop at low Stop at out Override at out default ENWW Use the Administration menu 31 Initial Setup menu The Initial Setup menu contains the sub menus shown e Networking and I O menu e Fax Setup menu e E mail Setup menu EA NOTE default Networking and I O Table 2 9 Networking and I O Values shown with default are the factory default values Some menu items have no Menu item Sub menu item Values Description 1 O Timeout Select a value in the range The factory default setting is 15 seconds I O timeout refers to the elapsed time before a print job fails If the stream of data that the device receives for a print job gets interrupted this setting indicates how long the device will wait before it reports that the job
47. Vertical white lines See Tire tracks creases Aa gt Cc AaBbCc AQBo N Aa gt Cc AaBbCc AaBb Aa Cc AABOCE AaBbCc Aa gt Cc AQBOCCe AaBbCc Aa gt Cc AQBbCe AaBbCc See Light print partial See Light print entire See Specks See Specks See Dropouts page page AABDCC ABCO AaBbCc AaBbUc AabbCc aBC AaBbCc AaBhec AasbCc Bird AaBbCc AaBkyCc AaBboCc a ABCO AaBbCc AaBkCc ANQBoCc ciBL gt G AaBbCc AaBbCc See Dropouts See Dropouts See Lines See Gray background See Toner smear AaBoCc AaBbCc AaBbCc AQBoo A AaBbCc AGBECS ABC AaBoCc AaBbCc AaBoCc ABC AaBbCc AaBbCc AaBbCc A8bC See Loose toner See Repeating defects See Repeatingimage See Misformed See Page skew characters AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc See White spots on black AaBboCc A AaABbCc See Scattered lines See Random image repetition dark See Blurred print See Random image repetition light Solve print quality problems 209 EA NOTE These examples depict letter size media that has passed through the device Light print partial page Aa Ce Aa gt Cc Aa gt Cc Aa gt Cc Aa gt Cc 1 Make sure that the print cartridge is fully installed 2 The toner level in the print cartridge might be low Replace the print cartridge 3 The media might not meet HP specifications for example the media is too moist or too rough See Media and t
48. XY ERROR To continue turn off then on 52 XY ERROR To continue turn off then on A temporary printing error has occurred A temporary printing error has occurred Turn the device off and then turn the device on If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support M5025mfp or www hp com support M5035mfp Turn the device off and then turn the device on If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support M5025mfp or www hp com support M5035mfp 53 XY ZZ CHECK RAM DIMM SLOT lt X gt To continue turn off then on 54 XX ERROR A problem exists with the device memory The DIMM that caused the error will not be used A temporary printing error has occurred You might need to reinstall or replace the DIMM Turn the device off and then replace the DIMM See Installing printer memory If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support M5025mfp or www hp com support M5035mfp Turn the device off and then turn the device on If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com 180 Chapter 11 Problem solving ENWW Table 11 1 Control panel message
49. about using customized settings see Adjust the copy settings Copy from the document feeder Use the document feeder to make as many as 999 copies of a document that has up to 50 pages depending on the thickness of the pages Place the document into the document feeder with the pages facing up To make copies by using the default copy options use the numeric keypad on the control panel to select the number of copies and press Start To use customized settings touch Copy Specify the settings and then press Start For more information about using customized settings see Adjust the copy settings Before starting another copy job retrieve the original document from the document feeder output bin that is under the document feeder input tray and retrieve the copies from the appropriate output bin 116 Chapter 7 Copy ENWW Adjust the copy settings The device offers several features so you can optimize copied output These features are all available on the Copy screen The Copy screen consists of several pages From the first page touch More Options to go to the next page Then touch the up or down arrow buttons to scroll to other pages For details about how to use an option touch the option and then touch the help button in the upper right corner of the screen The following table provides an overview of the copy options Ex NOTE Depending on how the system administrator has configured the device some of these options
50. adaa aaia aeaa aariaa 23 Default Options for Originals 0 ccc eeeceeeeeeee cere naanin NE AARNES 23 Default Copy Options sdieri daona aa aa E aani 24 Default Fax Options ccccccceccsecceecceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeteeeteeteeeseeeeeeeeeseeeaea 25 ENWW Default E mall Option idriss anaa aaa Aaaa 26 Default Send to Folder Options cccccccececeeeeeeeeeeseeeeeeeencaeaaecaeeeeeeeeeeeeees 27 Default Print OPON Srecni a E E E 28 Time Scheduling MENU eee tre eee eee eee ener aAa K Krid A NANANA nia 29 Management menue ccrocsiiiinc ar nini seaneecsdetcena dete diedaaededvedesaeedesvedeaiten sv vieakaeeeieta 31 Initial Setup MENU cece ccceececce cece cece eee eeeteeee cea ae acces eeeeeeeeeee ee taaaeeaaaeeaeeaeeeeeeeeeeeeeeseeteeeeesineas 32 Networking and W O iccccctccciacsccettececeieteceseetcctaaeeeseeenslitaaeeeseenecisasdeeeeeeeaaaaeeeesenees 32 FAX Setpa a 04 en caus E Eee aS ea aE A a ta e Ene A AEAEE TRE 40 Esmail Stu cenean eiai T a a E a tea a a O EAE 43 Send Setup MenU ccccecceceee cece cece cette teeta tae rten aeaaaeaeaaeaaaeaaeeaeeeeeeeeeeeeeeeeeees 43 Device Behavior Menu cccceeeceeeeecennceee cee eeeeeeee cece aaaaaeeaeceeeeeeeeesaesedaeaaeaeseeeeeeeeeeeeeees 44 Print Quality MON orsin rasina EEA AEA EAA 48 Troubleshooting MENU sterea Tiesnesis n A E a EE EPRA 50 Resets MENU ssrcccacaaacadsutinss Aalads ni aa a aa aaa Nanah 54 SEVICE MO
51. an LDAP server is not required in order for the device to be able to send to e mail EA NOTE If you need to change the LDAP settings you must change them by using the embedded Web server For more information see Use the embedded Web server or see the Embedded Web Server User Guide on the device CD Configure e mail server settings Consult your system administrator to find the IP address for the SMTP server Or find the IP address from the device control panel touch Network Address Then use the following procedures to manually configure and test the IP address Configure the SMTP gateway address 1 From the Home screen touch Administration 2 Touch Initial Setup 3 Touch E mail Setup and then touch SMTP Gateway 4 Type the SMTP gateway address either as an IP address or as a fully qualified domain name If you do not know the IP address or domain name contact the network administrator 5 Touch OK 126 Chapter8 Scan and send e mail ENWW ENWW Test the SMTP settings 1 From the Home screen touch Administration 2 Touch Initial Setup 3 Touch E mail Setup and then touch Test Send Gateways If the configuration is correct Gateways OK appears on the control panel display If the first test was successful send an e mail to yourself by using the digital send feature If you receive the e mail you have successfully configured the digital sending feature If you do not receive the e mail use these actions
52. appear if the device is 150 Chapter 10 Manage and maintain the device ENWW Tab or section Options Provides the ability to change directly connected to a computer or if the device is connected to a network using anything network settings from your other than an HP Jetdirect print server computer Ey NOTE The Networking tab can be password protected Other links e HP Instant Support Connects you to the HP Web site to help you find solutions This service analyzes your device error log and configuration information to provide Contains links that connect you to diagnostic and support information specific to your device the Internet e Order Supplies Connects to the HP SureSupply Web site where you will receive information on options for purchasing original HP supplies such as print cartridges and paper e Product Support Connects to the support site for the device from which you can search for help regarding general topics EA NOTE You must have Internet access in order to use any of these links If you use a dial up connection and did not connect when you first opened the embedded Web server you must connect before you can visit these Web sites Connecting might require that you close the embedded Web server and reopen it ENWW Use the embedded Web server 151 Use HP Web Jetadmin software HP Web Jetadmin is a Web based software solution for remotely installing monitoring and troubleshooting n
53. auto complete function is activated As you type the required address or name by using the keyboard screen the device automatically searches the address book list and completes the address or name by using the first match You can then select that name by touching Enter or continue typing the name until auto complete finds the correct entry If you type a character that does not match any entry in the list the auto complete text is removed from the display to indicate that you are typing an address that is not in the address book 130 Chapter8 Scan and send e mail ENWW Use the address book You can send e mail to a list of recipients by using the address book feature of the device See your system administrator for information about configuring address lists Ex NOTE You can also use the embedded Web server to create and manage the e mail address book For more information see Embedded Web server Create a recipient list 1 From the Home screen touch E mail 2 Complete one of the following steps e Touch To to open the keyboard screen and then type the recipients e mail addresses Separate multiple e mail addresses with a semicolon or by touching Enter on the touchscreen Use the address book a On the Send E mail screen touch the address book button to open the address book b Navigate the entries in the address book by using the scroll bar Hold down the arrow to scroll quickly through the list c Hi
54. by touching the Trays tab under Supplies Status and then touching Modify Tray 1 size or type is set to anything other The device treats tray 1 like the other trays Instead of looking for media in tray 1 than Any Size or Any Type first the device pulls media from the tray that matches type and size settings that are selected in the software In the printer driver you can select media from any tray including tray 1 by type size or source To print by type and size of paper see Control print jobs Load media into the input trays 75 76 Load trays 2 and 3 and optional trays 4 5 and 6 Trays 2 and 3 and optional trays 4 5 and 6 support only paper For supported paper sizes see Select print media A NOTE To take advantage of automatic size sensing in the trays load letter and A4 size paper with the short edge of the media toward the front of the tray as detailed in the steps below 1 Open the tray ts lt S S Q S 2 Press the tab on the paper length guide and slide it so that the pointer matches the paper size that you are loading Make sure that the guide clicks into place Also adjust the side media width guides so that the pointer matches the paper size that you are loading Chapter 4 Media and trays ENWW 3 Place the paper in the tray with the side to be printed facing down for single sided printing or facing up for automatic 2 side printing and make sure that it is fla
55. contains no more pages touch Finished to print EA NOTE In Job Build if you scan the first page of a document by using the document feeder then you must scan all of the pages in that document by using the document feeder If you scan the first page of a document by using the scanner glass then you must scan all of the pages in that document by using the scanner glass ENWW Combine copy jobs by using Job Build 123 Cancel a copy job To cancel the copy job that is currently running touch Stop on the control panel This pauses the device Then touch Cancel current job EZ NOTE If you cancel a copy job clear the document from the flatbed scanner or from the automatic document feeder 124 Chapter7 Copy ENWW ENWW Scan and send e mail The device offers color scanning and digital sending capabilities By using the control panel you can scan black and white or color documents and send them to an e mail address as an e mail attachment To use digital sending the device must be connected to a local area network LAN The device connects directly to your LAN A NOTE The device cannot copy or print in color but it can scan and send color images This chapter addresses the following topics Configure e mail settings Use the Send E mail screen Perform basic e mail functions Use the address book Change e mail settings for the current job Scan to a folder Scan to a workflow destination 12
56. curl problem solving 174 blank copies problem solving 226 blank pages printing 104 problem solving 175 bleeds printing 84 blocked fax list printing 145 blurred print problem solving 218 Bonjour Settings 154 books copying 122 both sides copying default settings 23 both sides printing on blank pages default settings 45 default settings 28 error messages 183 loading paper 111 Macintosh settings 154 problem solving 175 browsers supported HP Toolbox 15 buffer overflow errors 179 buttons control panel locating 18 sounds settings 44 touchscreen 20 Cc calibrating scanner 50 165 call report fax 145 Canadian DOC regulations 261 canceling copy jobs 124 printing 112 card stock loading 78 specifications 65 69 cartridges accessing 5 6 7 Index 275 authentication 156 features 4 genuine HP 155 jams clearing 198 management menu 31 non HP 155 ordering through embedded Web server 151 part numbers 237 recycling 256 replacement intervals 155 replacing 157 status viewing with HP Toolbox 148 storage 155 warranty 243 cartridges print error messages 184 characters misformed 215 chosen personality not available 183 cleaning ADF 163 auto settings 49 exterior 161 lid backing 162 paper path 164 scanner glass 161 clock error message 178 collating copies 118 colored paper printing on 66 configuration page Information menu 22 Macintosh 154 printing 144 contacting HP 244 control panel access
57. deletes your previous proof and hold job 1 From the Home screen touch Job Storage Touch the Retrieve tab Scroll to and touch the job storage folder that holds the job 2 3 4 Scroll to and touch the job that you want to delete 5 Touch Delete 6 Touch Yes 96 Chapter 5 Device features ENWW ENWW Use the private job feature Use the private printing feature to specify that a job is not printed until you release it First set a 4 digit PIN by typing the PIN in the printer driver The PIN is sent to the device as part of the print job After you have sent the print job to the device you must use the PIN to print the job Create a private job To specify that a job is private in the driver select the Private Job option type a user name and job name and then type a four digit PIN The job will not print until you enter the PIN at the device control panel Print a private job You can print a private job at the control panel after the job has been sent to the device 1 From the Home screen touch Job Storage 2 Touch the Retrieve tab 3 Scroll to and touch the job storage folder that holds the private job 4 Scroll to and touch the private job that you want to print 99 EZ NOTE A private job will have a A lock symbol next to it Touch the PIN field Use the numeric keypad to type the PIN and then touch OK Touch the Copies field to change the number of copies to print oN So Touch Retrieve St
58. denied 183 Administration menu 21 buttons 18 cleaning page printing 164 copy screen 114 Default Job Options menu 23 default settings 44 Device Behavior menu 44 E mail Setup menu 43 e mail screen 128 Fax Setup menu 40 help 20 276 Index Home screen 19 Information menu 22 Initial Setup menu 32 key press sounds default settings 44 lights 18 locating 5 6 7 Management menu 31 messages alphabetical list 178 messages numerical list 178 messages types of 177 Print Quality menu 48 Resets menu 54 Send Setup menu 43 Service menu 54 settings 11 stapler settings 93 test 53 Time Scheduling menu 29 touchscreen buttons 20 Troubleshooting menu 50 copying books 122 canceling 124 collating 118 control panel navigation 114 default settings 23 24 error messages 186 features 3 113 interrupting jobs 46 Job Mode 123 loading ADF 81 media problem solving 224 multiple originals 123 photos 122 problem solving 226 problems preventing 223 quality problem solving 223 size problem solving 226 stapling 93 two sided documents 119 using scanner glass 79 counterfeit supplies 156 Courier font settings 46 Courier font problem solving 233 cover pages 104 110 creased paper problem solving 216 crooked pages 215 curled paper problem solving 216 224 curly paper problem solving 174 custom size paper default settings 28 driver settings 104 printing on 85 customer support embedded Web server links 151 HP Printer Utility p
59. e mail addresses to the local address book 1 Touch Local 2 Touch 3 Optional Touch the Name field and in the keyboard that appears type a name for the new entry Touch OK The name is the alias for the e mail address If you do not type an alias name the alias will be the e mail address itself 4 Touch the Address field and in the keyboard that appears type the e mail address for the new entry Touch OK Delete e mail addresses from the local address book You can delete e mail addresses that you no longer use EA NOTE To change an e mail address you must first delete the address and then add the corrected address as a new address in the local address book 1 Touch Local 2 Touch the e mail address that you want to delete 3 Touch The following confirmation message appears Do you want to delete the selected address es 4 Touch Yes to delete the e mail address es or touch No to return to the Address Book screen 132 Chapter8 Scan and send e mail ENWW Change e mail settings for the current job Use the More Options button to change the following e mail settings for the current print job Button Description Document File Type Touch this button to change the type of file the device creates after scanning the document Output Quality Touch this button to increase or decrease the print quality of the file being scanned A higher quality setting produces a larger file size Resolution Touch
60. in new materials it will not be returned to you Your empty HP LaserJet print cartridges are recycled responsibly when you participate in the HP Planet Partners program Thank you for being environmentally responsible In many countries regions this product s printing supplies for example print cartridges can be returned to HP through the HP Printing Supplies Returns and Recycling Program An easy to use and free take back program is available in more than 35 countries regions Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package HP print supplies returns and recycling program information Since 1992 HP has offered HP LaserJet supplies return and recycling free of charge In 2004 HP Planet Partners for LaserJet Supplies was available in 85 of the world market where HP LaserJet supplies are sold Postage paid and pre addressed labels are included within the instruction guide in most HP LaserJet print cartridge boxes Labels and bulk boxes are also available through the Web site www hp com recycle Use the label to return empty original HP LaserJet print cartridges only Please do not use this label for non HP cartridges refilled or remanufactured cartridges or warranty returns Printing supplies or other objects inadvertently sent to the HP Planet Partners program cannot be returned More than 10 million HP LaserJet print cartridges were recycled globally in 20
61. line device to an analog phone line Is the Fax feature A line splitter or surge protection device See Solve fax problems configured correctly but might be interfering with incoming faxes you cannot receive faxes 1 Do not use line splitters or surge An answering machine or voice mail protection devices system might be intercepting the incoming fax transmission 2 Disconnect the answering machine or voice mail system 3 Set the number of rings to answer for the fax accessory to a lower number See Initial Setup menu 4 Make sure the device is connected to a dedicated analog phone line Do not use a roll over line SSS SSS SS SSEEE E ES F ENWW Problem solving flowchart 173 Solve general printing problems 174 Device selects media from the wrong tray Cause Solution The tray selection in the software program might be incorrect For many software programs the paper tray selection is found on the Page Setup menu within the program Check tray type and size configurations at the control panel For Macintosh computers use the HP Printer Utility to change the priority of the tray The configured size and type do not match the size and type Through the control panel change the configured size and of the media that is loaded in the tray type to match the size and type of the media that is loaded in the tray Device does not pull paper from tray Cause Solution The tra
62. list 102 Chapter6 Printing tasks ENWW Use watermarks A watermark is a notice such as Confidential that is printed in the background of each page of a document 1 On the File menu in the software program click Print 2 Select the driver and then click Properties or Preferences 3 From the Effects tab click the Watermarks drop down list 4 Click the watermark that you want to use To create a new watermark click Edit 5 If you want the watermark to appear only on the first page of the document click First Page Only 6 Click OK To remove the watermark click none in the Watermarks drop down list Resize documents Use the document resizing options to scale a document to a percentage of its normal size You can also choose to print a document on a different size paper with or without scaling Reduce or enlarge a document 4 2 3 4 On the File menu in the software program click Print Select the driver and then click Properties or Preferences On the Effects tab next to of Normal Size type the percentage by which you want to reduce or enlarge your document You can also use the scroll bar to adjust the percentage Click OK Print a document onto a different paper size 1 ENWW 2 3 4 5 6 On the File menu in the software program click Print Select the driver and then click Properties or Preferences On the Effects tab click Print Document On Select the paper size
63. models including 2 problem solving 174 rotated media printing on 83 tray 3 custom sized media printing on 85 jams clearing 200 loading 76 locating 5 6 7 media size sensing automatic 68 media supported 70 models including 2 problem solving 174 tray 4 custom sized media printing on 85 loading 76 media size sensing automatic 68 media supported 70 models including 2 tray 5 custom sized media printing on 85 loading 76 locating 7 media size sensing automatic 68 media supported 70 models including 2 tray 6 custom sized media printing on 85 loading 76 locating 7 media size sensing automatic 68 media supported 70 models including 2 trays default settings 45 double sided printing 107 111 ENWW feeding problems solving 225 included 2 insert or close error message 184 jams clearing 200 loading paper 73 locating 5 6 7 Macintosh settings 154 media size sensing automatic 68 media supported 69 paper path tests 51 problem solving 174 registration setting 48 status viewing with HP Toolbox 148 unexpected size or type error message 179 troubleshooting Alert Settings window HP Toolbox 148 checklist 168 control panel messages numerical 178 error messages alphabetical list 178 error messages numerical list 178 gateway addresses 227 jams 188 204 output quality 208 speed 168 Troubleshooting menu control panel 50 two sided copying default settings 23 two s
64. not sending them Cause Solution If the device is on a PBX system the PBX system might be generating a dial tone that the fax cannot detect There might be a poor telephone connection Disable the detect dial tone setting See the fax guide for information about changing the setting Resend the fax later The fax machine to which you are sending might be malfunctioning Send the fax to another fax machine Your telephone line might not be working Disconnect the fax cable from the telephone jack and then connect a telephone Make a phone call to ensure that the telephone line is working Outgoing fax calls keep dialing Cause Solution The fax automatically redials a fax number if either the Redial on Busy feature or the Redial on No Answer feature is enabled Disable the Redial on Busy and Redial on No Answer features See the fax guide for information about changing the settings Faxes you send are not arriving at the receiving fax machine Cause Solution The receiving fax machine might be turned off or might have an error condition such as being out of paper Call the recipient to make sure that the fax machine is turned on and ready to receive faxes A fax might be stored in memory because it is waiting to redial a busy number or there are other jobs ahead of it waiting to be sent If a fax job is in memory for either of these reasons an entry for the job appears
65. open the HP Printer Selector Select the device that you want to configure and then click Utility Open the HP Printer Utility in Mac OS X V10 3 V10 4 and later a In the Dock click the Printer Setup Utility icon EF NOTE Ifthe Printer Setup Utility icon does not appear in the Dock open the Finder click Applications click Utilities and then double click Printer Setup Utility Select the device that you want to configure and then click Utility Use the HP Printer Utility for Macintosh 153 HP Printer Utility features The HP Printer Utility consists of pages that you open by clicking in the Configuration Settings list The following table describes the tasks that you can perform from these pages Item Description Configuration Page Prints a configuration page Supplies Status Shows the device supplies status and provides links for online supplies ordering HP Support Provides access to technical assistance online supplies ordering online registration and recycling and return information File Upload Transfers files from the computer to the device Upload Fonts Transfers font files from the computer to the device Firmware Update Transfers updated firmware files from the computer to the device Duplex Mode Turns on the automatic two sided printing mode Economode amp Toner Density Turns on the Economode setting to conserve toner or adjusts toner density
66. or A4 will flow across multiple pages Select the tray that holds the size and type of paper that you want to use for incoming faxes Output Bin Select from the list of output bins Select the default output bin if applicable to use for faxes Use the Administration menu 26 Default E mail Options Use this menu to set default options for e mails that are sent from the device EZ NOTE Values shown with default are the factory default values Some menu items have no default Menu item Values Description Document File Type PDF default Choose the file format for the e mail JPEG TIFF M TIFF Output Quality High large file Choosing higher quality for output increases the size of the Medium default Low small file Resolution 75 DPI 150 DPI default 200 DPI 300 DPI output file Use this feature to select the resolution Use a lower setting to create smaller files Color Black Color scan default Black white scan TIFF Version TIFF 6 0 default TIFF Post 6 0 Specify whether the e mail will be in black or in color Use this feature to specify the TIFF version to use when saving scanned files Chapter 2 Control panel ENWW Default Send to Folder Options Ex NOTE This menu appears only for the HP LaserJet M5035 MFP models Use this menu to set default options for scan jobs sent to the computer B NOTE Values shown with default are the factory def
67. page data while the printer creates an image of the page PCL Abbreviation for Printer Control Language peripheral An auxiliary device such as a printer modem or storage system that works in conjunction with a computer personality Distinctive features or characteristics of a printer or printer language pixel Abbreviation for picture element the smallest unit of area in an image displayed on a screen PJL Abbreviation for printer job language PostScript A trademarked page description language PPD Abbreviation for PostScript printer description printer driver A software program that a computer uses to gain access to printer features RAM Abbreviation for random access memory a type of computer memory that stores data that can change raster image An image composed of dots render The process of producing text or graphics ROM Abbreviation for read only memory a type of computer memory that stores data that should not change supplies Materials that the printer uses and that must be replaced The supply item for this printer is the print cartridge TCP IP An internet protocol that has become the global standard for communications toner The fine black or colored powder that forms the image on the printed media transfer unit The black plastic belt that transports media inside the printer and transfers toner from the print cartridge onto the media tray The receptacle that holds blank media
68. pages to see if the problem corrects itself 2 Clean the inside of the device and run a cleaning page See Clean the device 3 Replace the print cartridge Gray background AaQBbCc AaBbCc AaBbCc AQBbCc AaBbCc 1 Do not use media that has already been run through the device Try using a different type of media Print a few more pages to see if the problem corrects itself Turn over the stack in the tray Also try rotating the stack 180 oS V oN Open the Administration menu at the device control panel On the Print Quality menu increase the Toner Density setting See Print Quality menu 6 Make sure that the environmental specifications for the device are being met See Operating environment 7 Replace the print cartridge 212 Chapter 11 Problem solving ENWW Toner smear AaBbCc AaBhCc AaBhCc AaBkCc AaBbCc 4 5 Print a few more pages to see if the problem corrects itself Try using a different type of media Make sure that the environmental specifications for the device are being met See Operating environment Clean the inside of the device and run a cleaning page See Clean the device Replace the print cartridge Also see Loose toner Loose toner AaBbCc ae A AaBbCc AaBbCc Loose toner in this context is defined as toner that can be rubbed off the page 1 ENWW If media is heavy or rough open the Administration menu at the device c
69. paper length guide press the tab and slide it up against the edge of the stack Also slide the side media width guides up against the edge of the stack 5 ENWW Print on custom size media 87 Control print jobs When a job is sent to the printer the printer driver controls what paper tray is used to pull media through the printer By default the printer automatically selects the tray but a specific tray can be chosen based on three user specified settings Source Type and Size These settings are available from the Application Setting dialog box the Print dialog box or the printer driver Setting Description Source Directs the printer to pull paper from a user specified tray The printer tries to print from this tray no matter what type or size media is loaded in it To begin printing load the selected tray with the correct type or size of print media for the print job After loading the tray the printer begins printing If the printer does not begin printing e Verify the tray configuration matches the size or type of the print job e Press OK to have the printer try to print from another tray Type or Size Directs the printer to pull paper or print media from the first tray that is loaded with the type or size that you selected Always print by Type for special print media such as labels or transparencies SSeS 88 Chapter 4 Media and trays ENWW 5 ENWW Device features Use the staple
70. specifications WARNING Power requirements are based on the country region where the device is sold Do not convert operating voltages This can damage the device and void the product warranty Table C 3 Power requirements Specification 110 volt models 220 volt models Power requirements 100 to 127 Vac 220 to 240 Vac 50 60 Hz 50 60 Hz Rated current 8 0 Amps 4 5 Amps Table C 4 Power consumption average in watts Model Printing Copying Ready or Sleep Off standby HP LaserJet M5025 MFP lt 615 W 615 W 75W 21W 0 01 W HP LaserJet M5035 MFP lt 615 W 615 W 75W 21W 0 01 W HP LaserJet M5035X MFP lt 615 W 615 W 75W 21W 0 01 W HP LaserJet M5035XS MFP lt 615 W 615 W 75W 21W 0 01 W Values subject to change See www hp com support M5025mfp or www hp com support M5035mfp for current information Power numbers are the highest values measured using all standard voltages Default time from Ready mode to Sleep 30 minutes Heat dissipation in Ready mode 37 5 BTU hour Recovery time from Sleep to start of printing less than 8 5 seconds Print speed is 25 ppm Print speed is 35 ppm N OO FWD ENWW Electrical specifications 251 Acoustic emissions Table C 5 Sound power and pressure level Sound power level Declared per ISO 9296 Printing Lwaa 6 6 Bels A 66 dB A Ready Essentially Inaudible Sound pressure level Declared per ISO 9296 Printing Lpam 54 dB A
71. stapler door 2 Lift up the green handle on the staple cartridge to dislodge it and then pull the cartridge out of the device 3 Insert the staple cartridge into the opening inside the stapler door and then press the green handle down ENWW Use the stapler 91 4 Close the stapler door 92 Chapter 5 Device features ENWW ENWW Staple media Select the stapler at the control panel for printed jobs 1 Touch Administration touch Device Behavior touch Stapler Stacker and then touch Staple 2 Touch the option that you want to use either None or One left angled Ex NOTE Selecting the stapler at the printer control panel changes the default setting to Staple It is possible that all print jobs will be stapled However settings that are changed in the printer driver override settings that are changed at the control panel Select the stapler in the printer driver for printed jobs Windows Ex NOTE The following procedure changes the default setting to staple all print jobs 1 Open the printer driver See Open the printer drivers Look for the column with the heading To change the print job default settings 2 On the Output tab click the drop down list under Staple and click One Staple Angled EA NOTE You can create a Quick Set with the appropriate settings Select the stapler in the printer driver for printed jobs Mac Select the stapler by creating a n
72. the HP support flyer or go to www hp com support M5025mfp or www hp com support M5035mfp Turn the device off and then turn the device on If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support M5025mfp or www hp com support M5035mfp 62 NO SYSTEM To continue turn off then on A problem exists with the device firmware Turn the device off and then turn the device on If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support M5025mfp or www hp com support M5035mfp 64 ERROR To continue turn off then on ENWW A scan buffer error occurred Turn the device off and then turn the device on If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com Control panel messages 181 Table 11 1 Control panel messages continued Control panel message Description Recommended action support M5025mfp or www hp com support M5035mfp 68 X Permanent storage full 68 X Permanent storage write fail The device NVRAM is full Some settings saved in the NVRAM might have been reset to the factory defaults Printing can continue but some unexpected functions might occur if an error occurred in permanent storage The device NVRAM is failing to write
73. the cable directly to the USB port on the host computer B NOTE The iMac keyboard is a nonpowered USB hub ENWW Solve common Macintosh problems 231 Solve Linux problems For information about Linux problem solving go to the HP Linux support Web site hp sourceforge net 232 Chapter11 Problem solving ENWW Solve PostScript problems The following situations are specific to the PostScript PS language and might occur when several printer languages are being used Check the control panel display for messages that might help resolve problems Ey NOTE To receive a printed or screen message when PS errors occur open the Print Options dialog box and click the selection next to the PS Errors section that you want IN General problems The job prints in Courier the default typeface instead of the typeface that you requested Cause Solution The requested typeface is not downloaded Download the font that you want and send the print job again Verify the font type and location Download the font to the device if applicable See the software documentation for more information A legal page prints with clipped margins Cause Solution The print job was too complex You might need to print your job at 600 dpi reduce the complexity of the page or install more memory A PS error page prints Cause Solution The print job might not be a PS job Make sure that the print job is a PS job
74. the device has a condition that requires intervention Examples include an empty paper tray or an error message on the touchscreen Data light The Data light indicates that the device is receiving data Ready light The Ready light indicates that the device is ready to begin processing any job Brightness adjustment dial Turn the dial to control the brightness of the touchscreen Touchscreen graphical display Use the touchscreen to open and set up all device functions Numeric keypad Allows you to type numeric values for number of copies required and other numeric values Sleep button If the device is inactive for a long period of time it automatically enters a sleep mode To place the device into sleep mode or to reactivate the device press the Sleep button Reset button Resets the job settings to factory or user defined default values Stop button Stops the active job While stopped the control panel shows the options for the stopped job for example if you press the Stop button while the device is processing a print job the control panel message prompts you to cancel or resume the print job Start button Begins a copy job starts digital sending or continues a job that has been interrupted 18 Chapter 2 Control panel ENWW ENWW Home screen The home screen provides access to the device features and it indicates the current status of the device EA NOTE Depending on how the system admin
75. the device off and then turn the device on If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support M5025mfp or www hp com support M5035mfp Turn the device off and then turn the device on If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support M5025mfp or www hp com support M5035mfp 8X YYYY EIO ERROR To continue turn off then on The EIO accessory card has encountered a critical error as specified by YYYY Try the following actions to clear the message 1 Turn the device off and then turn the device on 2 Turn the device off reinstall the EIO accessory and then turn the device on 3 Replace the ElO accessory 182 Chapter 11 Problem solving ENWW Table 11 1 Control panel messages continued Control panel message Description Recommended action 8X YYYY EMBEDDED JETDIRECT ERROR The embedded HP Jetdirect print server has Turn the device off and then turn the device To continue turn off then on encountered a critical error as specified by YYYY on If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support M5025mfp or www hp com support M5035mfp Access denied menus locked The control panel function that you are
76. then use this feature to select a 99 99 The factory default pitch for a fixed spaced font default is 10 00 Font Point Size Type a value If Font Source and Font Number indicate a between 4 00 and contour font then use this feature to select a 999 75 The factory default point size for a proportional spaced default is 12 00 font Symbol Set PC 8 default Use this feature to select any one of several Append CR to LF 50 additional symbol sets from which to choose No default Yes available symbol sets from the control panel A symbol set is a unique grouping of all the characters in a font Use this feature to configure whether a carriage return CR is appended to each line feed LF encountered in backwards compatible PCL jobs pure text no job control Suppress Blank Pages No default Yes This option is for users who are generating their own PCL which could include extra form feeds that would cause blank pages to be printed When Yes is selected form feeds are ignored if the page is blank Media Source Mapping Standard default Classic Use this feature to select and maintain input trays by number when you are not using the device driver or when the software program has no option for tray selection ENWW Use the Administration menu 47 Print Quality menu EF NOTE Values shown with default are the factory default values Some menu items have no default T
77. this button to change the scan resolution A higher resolution setting produces a larger file size Color Black Touch this button to determine whether you will scan the document in color or in black and white Original Sides Touch this button to indicate if the original document is one sided or two sided Content Orientation Touch this button to select either the portrait or landscape orientation for the original Original Size Touch this button to select the size of the document letter A4 legal or mixed letter legal Optimize Text Touch this button to change the scanning procedure based on the type of document that you are Picture scanning Job Build Touch this button to activate or deactivate the Job Build mode which enables you to scan several small scan jobs and send them as one file Image Adjustment Touch this button to change the darkness and sharpness settings or to clean up background clutter on the original EE ENWW Change e mail settings for the current job 133 Scan Scan to a folder EA NOTE This device feature is supported for the HP LaserJet M5035 MFP models only If the system administrator has made the feature available the device can scan a file and send it toa folder on the network Supported operating systems for folder destinations include Windows 2000 Windows XP and Windows Server 2003 and Novell EA NOTE You might be required to supply a user name and password in order to use this op
78. to reduce the scanned image information about changing the settings 226 Chapter 11 Problem solving ENWW Solve e mail problems ENWW If you are unable to send e mails by using the digital send feature you might need to reconfigure the SMTP gateway address or the LDAP gateway address Print a configuration page to find the current SMTP and LDAP gateway addresses See Use information pages Use the following procedures to check if the SMTP and LDAP gateway addresses are valid Validate the SMTP gateway address Ex NOTE This procedure is for Windows operating systems 1 Open an MS DOS command prompt click Start click Run and then type cmd 2 Type telnet followed by the SMTP gateway address and then the number 25 which is the port over which the MFP is communicating For example type telnet 123 123 123 123 25 where 123 123 123 123 represents the SMTP gateway address 3 Press Enter Ifthe SMTP gateway address is not valid the response contains the message Could not open connection to the host on port 25 Connect Failed 4 Ifthe SMTP gateway address is not valid contact the network administrator Validate the LDAP gateway address EA NOTE This procedure is for Windows operating systems 1 Open Windows Explorer In the address bar type LDAP immediately followed by the LDAP gateway address For example type LDAP 12 12 12 12 where 12 12 12 12 represents the LDAP gateway address 2 Press Enter
79. to resolve issues with the digital sending software e Check the SMTP and address to make sure that you typed them correctly e Printa configuration page Verify that the SMTP gateway address is correct e Make sure that the network is operating correctly Send an e mail to yourself from a computer If you receive the e mail the network is operating correctly If you do not receive the e mail contact your network administrator or Internet service provider ISP e Run the DISCOVER EXE file This program attempts to find the gateway You can download the file from the HP Web site at www hp com support M5025mfp or www hp com support M5035mfp Find gateways If you do not know the SMTP gateway address you can use one of the following methods to find it Find the SMTP gateway from the device control panel 1 From the Home screen touch Administration 2 Touch Initial Setup 3 Touch E mail Setup and then touch Find Send Gateways The touchscreen displays a list of detected SMTP servers 4 Select the correct SMTP server and then touch OK Find the SMTP gateway from an e mail program Because most e mail programs also use SMTP to send e mail and LDAP to address e mail messages you might be able to find the hostname of the SMTP gateway and LDAP server by looking at the settings for your e mail program EY NOTE The find gateway features might be unable to detect a valid SMTP server on the network if it uses an internet service pro
80. under these circumstances install a new print cartridge even if the print cartridge still contains toner Approximate print cartridge replacement intervals Print cartridge Page count Approximate time period Black 15 000 pages 6 months Approximate life is based on 2 000 pages per month 2 Approximate average A4 letter size page count based on approximately 5 coverage To order supplies online go to www hp com support M5025mfp or www hp com support M5035mfp Manage the print cartridge Print cartridge storage Do not remove the print cartridge from its package until you are ready to use it VAN CAUTION To prevent damage to the print cartridge do not expose it to light for more than a few minutes Use genuine HP print cartridges When you use a genuine new HP print cartridge you can obtain the following supplies information e Percentage of supplies remaining e Estimated number of pages remaining e Number of pages printed HP policy on non HP print cartridges Hewlett Packard Company cannot recommend the use of non HP print cartridges either new or remanufactured Because they are not HP products HP cannot influence their design or control their quality Manage supplies 155 EZ NOTE Any damage caused by a non HP print cartridge is not covered under the HP warranty and service agreements To install a new HP print cartridge see Change the print cartridge To recycle the used cartridge follow the ins
81. until they are snug against the media 82 Chapter 4 Media and trays ENWW Print on rotated media ENWW The device can print on letter A4 A5 Executive and B5 JIS print media in a rotated orientation short edge first from tray 1 and from tray 2 Printing on rotated media is slower Some types of media feed better when rotated such as prepunched paper especially when it is printed on both sides from the optional duplexer or labels that do not stack flat EA NOTE To print on rotated A5 Executive or B5 media configure the media size as Custom in the printer driver Print from tray 1 1 Load media with the side to be printed facing up and the top short edge toward the device Y Ng On the control panel touch Supplies Status touch the name of the tray and then touch Modify Touch Custom Set the X Dimension and the Y Dimension The labels in each tray indicate the X and Y directions E de ae iS In the printer driver or software program select the paper size as you normally would or select Custom and select tray 1 as the media source Print from tray 2 1 Load paper with the side to be printed facing down and the top short edge toward the right hand side of the tray 2 Inthe printer driver or software program select the size and source of the rotated paper Print on rotated media 83 Print full bleed images Full bleed images extend from edge to edge of the page To achieve
82. using the handle insert the print cartridge until it is firmly seated and then close the upper right door After a short time the control panel should display Ready Installation is complete Place the used print cartridge in the box in which the new cartridge arrived See the enclosed recycling guide for recycling instructions 8 If you are using a non HP print cartridge check the device control panel for further instructions For additional help go to www hp com supportl M5025mfp or www hp com support M5035mfp ENWW Replace supplies and parts 159 Perform preventive maintenance The device requires periodic maintenance to maintain optimum performance A control panel message alerts you when it is time to purchase the preventive maintenance kits Separate maintenance procedures are required for the printer portion of the device the print engine and for the automatic document feeder ADF Preventive maintenance for the print engine You should replace certain parts when a control panel message alerts you to perform printer maintenance When page count approaches 200 000 pages printed the device alerts you to order a maintenance kit The message can be temporarily cleared by using the Clear Maintenance Message item on the Resets submenu under Administration When the page count reaches 200 000 you can no longer clear the message and you must install the maintenance kit To check the number of pages that the device has pr
83. 04 through the HP Planet Partners supplies recycling program This record number represents 26 million pounds of print cartridge materials diverted from landfills Worldwide in 2004 HP recycled an average of 59 of the print cartridge by weight consisting primarily of plastic and metals Plastics and metals are used to make new products such as HP products plastic trays and spools The remaining materials are disposed of in an environmentally responsible manner e U S returns For a more environmentally responsible return of used cartridges and supplies HP encourages the use of bulk returns Simply bundle two or more cartridges together and use the single pre paid pre addressed UPS label that is supplied in the package For more information in the U S call 1 800 340 2445 or visit the HP Web site at www hp com recycle e Non U S returns Non U S customers should visit the www hp com recycle Web site for further information regarding availability of the HP Supplies Returns and Recycling Program Paper This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide This product is suitable for the use of recycled paper according to EN12281 2002 256 AppendixD Regulatory information ENWW Material restrictions This HP product contains mercury in the fluorescent lamp of the scanner and or control panel liquid crystal display that may require special han
84. 11 Tray 2 12 Tray 3 13 Trays 4 5 and 6 14 ADF output bin 15 Stapler output bin 16 Upper right door for access to the print cartridge 17 Interface ports see Interface ports 18 Tray 1 pull to open 19 Right side access door 20 Lower right access door Walkaround 7 Interface ports The device has one EIO slot and three ports for connecting to a computer or a network 1 EIO slot 2 Heartbeat LED 3 Hi Speed USB 2 0 connection 4 USB accessory connection 5 Foreign interface harness FIH port 6 Network connection 7 Fax connection for connecting to an optional analog fax accessory 8 Chapter 1 Basics ENWW Device software ENWW The printing system software is included with the device See the getting started guide for installation instructions The printing system includes software for end users and network administrators and printer drivers for access to the features and communication with the computer EA NOTE Fora list of printer drivers and updated software go to www hp com go M5025_software or www hp com go M5035_software Supported operating systems The device supports the following operating systems Full software installation Printer driver only e Windows XP 32 bit and 64 bit e Linux Web only e Windows Server 2003 32 bit and 64 bit e UNIX model scripts Web only e Windows 2000 e Mac OS XV10 2
85. 4 1021 USA declares that the product Product Name HP LaserJet M5025 M5035 Series Accessories Q7549A Optional Duplexer Q7834A Optional 1x500 Sheet Cabinet Q7835A Optional 3x500 Sheet Cabinet Q7604A Optional Stapler Stacker BOISB 0308 00 Fax Module Regulatory Model Number BOISB 0502 01 Product Options All Print Cartridge Q7570A conforms to the following Product Specifications Safety IEC 60950 1 2001 EN60950 1 2001 IEC 60825 1 1993 A1 A2 EN 60825 1 1994 A11 A2 Class 1 Laser LED Product GB4943 2001 EMC CISPR22 1993 A1 A2 EN 55022 1994 A1 A2 Class At 4 EN 61000 3 2 2000 EN 61000 3 3 1995 A1 EN 55024 1998 A1 A2 FCC Title 47 CFR Part 15 Class A ICES 003 Issue 4 TELECOM TBR 21 1998 EG 201 121 1998 Supplementary Information The product herewith complies with the requirements of the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC the R amp TTE Directive 1999 5 EC Annex II and carries the CE Marking accordingly 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 3 For regulatory purposes this product is assigned a Regulatory m
86. 46 Next day on site service 2 2scicsiiedesdssiaedaccs aandidadd anita nee eateries 246 Weekly Volume On Site service oo cece e eee e eet e nett ee taeeeeeeeeetiaeeeeeeeenea 246 Re packing the COVICG saciees vaceacevedesiaanacivtvievaaacadeees vian deudeves bang accleveeabaeddecednbaameacten bated 246 Extended Waray osnan E T eeed ava eesedeanhes 247 Appendix C Specifications Physical Specificatioms o2 is sscieev sieaccedexpstadasnstyysdadacdegedeidauddensexeheddbenesvcsassiaaauuevadavagatewada vi andecgavviagest 250 Electrical SPECiHiGAtlOMS 1 c 05 6saddacasssnatdGeasssaadddaussasaaddnaaatanatasddcabasaadsdauasagaaddetaasnaaaddendteanatdcdeasascacade 251 ACOUSTIC EMISSIONS erison aisia aAa A ansusurucesadadeuduantadessaddcadsadiatenwacenas 252 Operating SNVIFONMONt sieis EEA AEEA EEE EE NANA 252 Appendix D Regulatory information FOC 6 QuIatlONS asisas nania iE EEEN A AA A 254 Environmental product stewardship program ceceeccecceceeeeeeeeeeeeeeeeesececcaaeasaeaaesaecaeeeeeeeeeeeeeess 255 Protecting the environment esnias iar AARAA ER 255 Ozone prod cti ni sssi esanian aaa a a a aa aE Aai 255 Power CONSUMPUON sissors aaa a aaide 255 Toner CONSUMPTION 25 sccoscisainaacts ceded anacasudueatasdentddhsatedacante a a aa a a a aaa a EE 255 P per USE ionian A aa a a aaa aa uals aaa a aa aaa a Aea 255 PAS UNS aea a a ne tropa vce nde a E 255 ENWW HP print supplies returns and recycling program information
87. 5 Configure e mail settings Before you can send a document to e mail you must configure the device for e mailing EA NOTE The instructions that follow are for configuring the device at the control panel You can also perform these procedures by using the embedded Web server For more information see Embedded Web server Supported protocols The HP LaserJet M5025 MFP models support Simple Mail Transfer Protocol SMTP The HP LaserJet M5035 MFP models support SMTP and Lightweight Directory Access Protocol LDAP SMTP e SMTP is a set of rules that define the interaction between programs that send and receive e mail In order for the device to send documents to e mail it must be connected to a LAN that has a valid SMTP IP address The SMTP server must also have Internet access e Ifyou are using a LAN connection contact your system administrator to obtain the IP address for your SMTP server If you are connecting through a DSL connection contact the service provider to obtain the SMTP server IP address LDAP e LDAP is used to gain access to a database of information When the device uses LDAP it searches a global list of e mail addresses As you begin to type the e mail address LDAP uses an auto complete feature that supplies a list of e mail addresses that match the characters you type As you type additional characters the list of matching e mail addresses becomes smaller e The device supports LDAP but a connection to
88. 5035 o e mail and sending a scanned document to a network MFP models PES Allow Use of Digital Send Service This feature allows you to configure the device for use with an HP Digital Sending Software DSS server EA NOTE This item appears only for the HP LaserJet M5035 MFP models ENWW Use the Administration menu 43 Device Behavior menu EF NOTE Values shown with default are the factory default values Some menu items have no default Table 2 14 Device Behavior menu Menu item Sub menu item Sub menu item Values Description Language Select the language Use this feature to select a different language from the list for control panel messages When you select a new language the keyboard layout might also change Key Press Sound On default Use this feature to specify whether you hear a sound when you touch the screen or press Off buttons on the control panel Inactivity Timeout Type a value Use this feature to specify the amount of time between 10 and 300 that elapses between any activity on the seconds The factory control panel and the device resetting to the default is 60 default settings seconds Warning Error Clearable Warnings On Use this feature to set the amount of time that Behavior a clearable warning appears on the control Job default panel Continuable Events Auto continue 10 Use this option to configure the device seconds default behavior when the device encounters certain er
89. 56 mm 8 5 x 14 inch Executive 267 x 184 mm 10 5 x 7 25 inch A5 210 x 148 mm 8 27 x 5 83 inch Executive JIS 216 x 330 mm 8 5 x 13 inch A3 297 x 420 mm 11 69 x 16 54 inch Ledger 279 x 432 mm 11 x 17 inch 293 Z NOTE A3 and ledger size media are not supported in tray 2 68 Chapter 4 Media and trays ENWW Supported media weights and sizes This section contains information about the sizes weights and capacities of paper and other print media that each tray supports Table 4 2 Tray 1 specifications Media type Dimensions Weight Capacity Paper Minimum 76 x 127 mm 60 to 199 g m 16 to 53 Ib Up to 100 sheets of 60 to 120 g m 3 x 5 inches 16 to 32 Ib paper Maximum 312 x 470 mm Fewer than 100 sheets of 12 25 x 18 5 inches 120 to 199 g m 32 to 53 Ib paper maximum stack height 13 mm or 0 5 inch Transparencies and opaque Minimum 76 x 127 mm Thickness 0 10 to 0 13 mm Up to 13 mm 0 5 inch stack height film 3 x 5 inches 4 to 5 mils Maximum 312 x 470 mm 12 25 x 18 5 inches Labels Minimum 76 x 127 mm Thickness up to 0 23 mm up to Up to 13 mm 0 5 inch stack height 3 x 5 inches 9 mils Maximum 312 x 470 mm 12 25 x 18 5 inches Envelopes Minimum 76 x 127 mm 75 g m to 90 g m 20 to 24 Ib Up to 10 envelopes 3 x 5 inches Maximum 312 x 470 mm 12 25 x 18 5 inches The device supports a wide range of standard and custom sizes of print media Check the printer dr
90. AaBbCc i Ra This defect typically occurs when the print cartridge has far exceeded its rated life For example if you are printing a very large quantity of pages with very little toner coverage 1 Replace the print cartridge 2 Reduce the number of pages that you print with very low toner coverage White spots on black 1 Print a few more pages to see if the problem corrects itself 2 Make sure that the type and quality of the media you are using meet HP specifications See Media and trays 3 Make sure that the environmental specifications for the device are being met See Operating environment 4 Replace the print cartridge Solve print quality problems 217 Scattered lines 1 Make sure that the type and quality of the media you are using meet HP specifications See Media and trays 2 Make sure that the environmental specifications for the device are being met See Operating environment 3 Turn over the stack in the tray Also try rotating the stack 180 4 Open the Administration menu at the device control panel Open the Print Quality submenu and change the Toner Density setting See Print Quality menu 5 Open the Administration menu at the device control panel On the Print Quality submenu open Optimize and set Line Detail On Blurred print A 1 Make sure that the type and quality of the media you are using meet HP specifications See Media and trays 2
91. Automatic stacking Standard sizes supported 60 to 120 g m 16 to 321b Up to 500 sheets e A4 297 x 210 mm 11 7 x 8 27 inch e Letter 279 x 216 mm 11 x 8 5 inch e B4 JIS 257 x 364 mm 10 1 x 14 33 inch e B5 JIS 257 x 182 mm 10 1 x 7 2 inch e Legal 216 x 356 mm 8 5 x 14 inch e Executive 267 x 184 mm 10 5 x 7 25 inch e A5 210 x 148 mm 8 27 x 5 83 inch e Executive JIS 216 x 330 mm 8 5 x 13 inch e A3 297 x 420 mm 11 69 x 16 54 inch e Ledger 279 x 432 mm 11 x 17 inch B NOTE Automatic stacking is not supported for rotated A4 or letter size media The device supports a wide range of standard and custom sizes of print media Check the printer driver for supported sizes 2 Capacity can vary depending on the media weight and thickness and environmental conditions Table 4 8 Specifications for the automatic document feeder ADF Media type Dimensions Weight Capacity Paper Minimum 138 x 210 mm 5 43 x 8 27 inches 60 to 120 g m 16 to 321b Up to 50 pages Maximum 279 x 432 mm 11 x 17 inches EA NOTE The automatic stapler can staple up to 30 sheets The device supports a wide range of standard and custom sizes of print media Check the printer driver for supported sizes 2 Capacity can vary depending on the media weight and thickness and environmental conditions ENWW Select print media 71 Printing and paper storage environment 72 Ideally the printing and paper storage environm
92. Chapter8 Scan and send e mail ENWW 9 Fax The HP LaserJet M5035X MFP and HP LaserJet M5035XS MFP models come with an HP LaserJet analog fax accessory 300 already installed Windows users can also install the optional HP Digital Sending Software DSS which provides digital faxing services For complete instructions for configuring the fax accessory and for using the fax features see the HP LaserJet Analog Fax Accessory 300 User Guide The guide is included with the HP LaserJet M5035X MFP and HP LaserJet M5035XS MFP This chapter provides information about the following topics e Analog fax e Digital fax ENWW 135 Analog fax When the HP LaserJet analog fax accessory 300 is installed the MFP can function as a standalone fax machine The HP LaserJet M5035X MFP and HP LaserJet M5035XS MFP models come with an HP LaserJet analog fax accessory 300 already installed For the HP LaserJet M5025 MFP and HP LaserJet M5035 MFP models you can order this accessory as an option See Order parts accessories and supplies for information about ordering the analog fax accessory Install the fax accessory Use this procedure to install the analog fax accessory if it is not already installed 1 Turn off the device and disconnect all of the cables I wm 2 136 Chapter9 Fax ENWW 3 Open the formatter door ms
93. Enn ea aeae eee ee eee ee ea cae aa aeeaeeeeeeeeeeeeeesgeeeaaesaeeeeeeeeeeeeeenes 3 Walkaround suciis ee i a N lea aaes dence add eee A dean a a eee 5 DEVICE parts zarini nen aaa Aa Mtuaddansnadddauaauawisaadsesas Aaa 5 Interface POMS cea cccceceieaanecdusaiwase niia a E Ea aaa a aa aa aa a 8 Device SOMWAME visicacacsereidenunsesadncaucavasacdtectsateadedusalesads a aa a aeaa a aaa aaaea 9 Supported operating Systems 0 0 0 0 cccceeeeeeeeeeeeeeeeeeeeaaecaeeeeeeeeeeeeeeeedeeseaaaaeaaeaaecaeeeeeeeeeeeeeess 9 Supported printer Grivers cceccecceceeceeceeneeaeeeaeeaeceeeeeeeeeeeee eed eaaaaaaasascaeaeaaeeaceeeeeeeeeeeeeeess 9 Select the correct printer driver cecceeceeececceceeeeeeeeeeeeeeceneaaeaeeeeeeeeeeesedsecsennseceeaeeeeeees 10 Universal printer rivers cccccecceceeceececceceeeeeeeaeeaeceeeeeeeeeeeeeeeeeeeeeeetteeteeteees 10 Driver Autoconfiguration 02 2 eee cenet ete eette eee eeeteae eee eeeeaaeeeeeeeaaeeeeetenaaeeeeneeaas 10 Update NOW 2a cited ienaa Hie hei nena nani teas 11 HP Driver Preconfiguration ceceeeeeeeeeeeeeeeencneeeeeeeeeeaaaeeeeeeeeeenaaeeeeeeeeeeeaaas 11 Priority for print settings 2 sieeec nieetegeavsadedhoeetiadieesceriavigetieted diet eteastienentnceaeesadiaceces 11 Open the printer drivers cccccccccecceceeeeeeeeeeeeeceaeaeaeaeeaeeeeeeeeeeeeseeseescceaaaeaaeeeeeeseeeeeeeeeees 12 Software for Macintosh computers ccccceccecceeeeeeeeeeeeeeeeeeeeceecae
94. HP LaserJet M5025 M5035 MFP User Guide HP LaserJet M5025 and HP LaserJet M5035 Series MFP User Guide invent Copyright and License 2006 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number Q7829 90925 Edition 2 6 2009 Trademark Credits Adobe Acrobat and PostScript are trademarks of Adobe Systems Incorporated Linux is a U S registered trademark of Linus Torvalds Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation UNIX is a registered trademark of The Open Group ENERGY STAR and the ENERGY STAR logo are U S registered marks of the United States Environmental Protection Agency D ENERGY STAR Table of contents 1 Basics DEVICE COMPANSON sonenn arden diets acldacedeaalveacuades aesusaeucacdedaa sacs edt eadgade au euadende aaetaee eavageveneed 2 Features comparison 2 2 0 2 ccc cece ce eeeeceeecee cee eee ee eee ete
95. HP Toolbox 148 orientation page Image Rotation 45 rotated media 83 output bins full error messages 185 ENWW output quality copy improving 223 copy problem solving 223 settings 48 overhead transparencies loading 78 specifications 65 69 P packaging device 246 page orientation Image Rotation 45 rotated media 83 pages per minute 2 pages per sheet 105 110 paper A4 settings 46 colored 66 curled 174 216 224 custom size 85 104 default size 46 default size selecting 28 document size selecting 103 first page 104 110 fuser modes 48 67 guidelines 62 HP LaserJet Tough 66 HP ordering 238 legal clipped margins 233 letterhead 65 loading ADF 81 loading tray 1 73 loading tray 2 3 4 5 or6 76 pages per sheet 105 110 problem solving 208 224 problem solving trays 174 recycled 66 rotated printing on 83 size sensing automatic 68 sizes supported 69 skewed 215 special media loading 78 specifications 63 68 stapler support 90 storing 72 vellum 66 wrinkled 216 paper input trays See trays paper jams See jams ENWW paper path cleaning 164 tests 50 part numbers accessories 237 cables 238 EIO cards 238 maintenance kits 237 media HP 238 memory 237 print cartridges 237 staples 237 pausing a print request 112 PCL drivers default settings 46 operating systems supported 9 selecting 10 universal 10 PDF error pages 46 perform printer maintenance message 160 permanent resources 269 permanent storage error
96. HP supply has been installed Follow the instructions in the onscreen dialog box Novell Login Required Novell authentication has been enabled for this destination Enter Novell network credentials to access the copy and fax features Order black cartridge The number of pages remaining for the print cartridge has reached the low threshold The Touch OK to continue printing until the print cartridge is out of toner 184 Chapter 11 Problem solving ENWW Table 11 1 Control panel messages continued Control panel message Description Recommended action device was set to stop printing when a supply needs to be ordered To order a new print cartridge see Order parts accessories and supplies Order staple cartridge Fewer than 20 staples remain in the staple cartridge Printing can continue Order a new staple cartridge See Order parts accessories and supplies Output bin lt X gt full Output paper path open The specified output bin is full and printing cannot continue The stapler door is open and must be closed before printing can continue Empty the bin to continue printing Make sure the staple cartridge is snapped into position and that the stapler door is closed Password or name is incorrect Please enter correct login The user name or password was typed incorrectly Retype the user name and password PIN is incorrect Please enter a 4 digit
97. M U kersare aaa aei ai a i aa iE a aa aaa aa a aR 54 3 I O Configuration USB COMMG UAT ON icer E e an T TEE E E the edad eed 56 NG WOrk CONfIQUIATION sissies E RETA EA 57 Configure TCP IPV4 parameters oeiiirsosiinrro iri nasini naren AA ANAE EENAA RA 57 obtan IF address s ccctacecencce ouuteceed naa ERa EE EAN EAA dees 57 Sel the SUDNEt MISK asrceneii n hen deeeedierseecennens 58 Set the default gateway s scicciciesendeetea inal dent fawnebeatleea teen nteeiedii dag ents 58 Configure TCP IPV6 parameters eeeeceecceee scence eee eetneee eee eaaeee eee eaeeeeeeetaeeeeeeeiaeeeeeseaas 59 Disable network protocols Optional cccceeeeceeeeeeeeeeeeeeeneeeeeeeeeaeeeeeeeenaeeeeeeeneeeeeeeeaaas 59 Disable IPX SPX ccc eeccccecceeceeeeesceeececteeceeeseesentenneseneccteneensececeqeneseeensceaneneneseneens 59 Disable Apple alk ssc ciacesscecateectidirciaranessinateadteteonepertceliescopieaaed ai a 60 Disable DEGILEG fis itetesteseeceestethae ini iian EAA a iann ANAN ainar Ea ees 60 HP Jetdirect ElO print Servers cc ccieecdseeceasueeevesee adeeencesevansesanscaet an n a NE E A E 60 4 Media and trays General guidelines for media veesscrsiceirrni criti EREE 62 Paper to avoid acce a a a a a a daane eena Kaeaea aa a aa E eoi 62 Paper that can damage the device asseessreiieecerrreerrirrnesreirnnnersinnnnaatenaanaainannnaaaaananaaanaa 62 General media specifications ccececceeecenccecececeeeeeeeeeececeeeaaaeaecaece
98. N VIGW cisnienie aaea densa cacactecseadsacutwecdandecnbsldunated sawn dcoahensnes eesehaduceadenenhadeeddentseaceunueees 264 Installing printer menory ices seetactedsazeedaleevesdeehacdedasdebteaveveaceetavestacgauhanesaadecthdueeaadeuhaneesadeuiiaeaagdennces 265 To install printer MEMOLSY ccc ects eeeeeee eee eeeeeeeeeeeeeeeeeeeeeeeeeceeaaeeeeseneeaaeeeeeseeenaeeeees 265 Cheek DIMM installation cccc schectigienneeniietindaeeede steady tian eelteens ee E 268 Save resources permanent resources 0 2 eee eeeeeee eee eeenne ee eee ttnn unnt eee taeeeeeeeeaeeeeeeeeaeeeeseeenaaes 269 Enable memory for WINdOWS s v s20ciscccesehceed dadetedecdeleesnetenneadesdeeetiaaseetcndeateeedceceadenedynneeddendeenetes 269 Using HP Jetdirect print server Cards 0 0 0 cceceeeeeeeeeeeeeee eee eeeeeaeeeeeeeeaaaeeeeeeeeaeeeeeeeeenaeeeeseeenaeeeeesiaaes 270 Install an HP Jetdirect print Server Card ccccccceceeeeeeeeeeteeeeceeaeaaecaeeeeeeeeeeeeeeeeeteees 270 Remove an HP Jetdirect print Server Card ccecceeeeeeeeeeeceeceeeeeeeeeeeeeeeeteeteeeenneeseanaaeeas 271 GIOSSANY E E E T E 273 a E A A E E E E E E E E A E A E EEE 275 X ENWW ENWW Basics Device comparison e Features comparison e Walkaround Device software Device comparison HP LaserJet M5025 MFP HP LaserJet M5035 MFP The HP LaserJet M5025 MFP prints up to 25 pages per e The HP LaserJet M5035 MFP prints up to 35 ppm minute pp
99. NAA 238 Appendix B Service and support Hewlett Packard limited warranty statement aeeesssseeeeesssneeeessnnnneessssnnnaaatnnnnnnaaannannnaaatnnnnnnaaannannaaaa 241 Customer self repair warranty service essssesssresseserrnnnrsrnnesarennnaaatnennnaaatnennnaaataannaaaenennnaaanannnnaaae ena 242 Print cartridge limited warranty statement esseeeeeesrrnnsasssrnnneseeernnnanannannnaaattttnnaaantannnnaaaeeennanaaannannaa 243 FP Customer Care senoir ainin nA ENAA AAA ONAE AA 244 Onlie SENCE S esnie a A N NOA 244 Telephone Su ppOMhxissaictess sack Anaa aa a a aaa Aaa 244 Software utilities drivers and electronic information ccccceseeccecceseeeeeeceaeeeeeeesaneeees 244 HP direct ordering for accessories or supplies 0 cccceeeceeeeeeeeeeeeeeeeeeteeeeeeteeteeeeeeeeeees 244 HP service information aisieinsiisirinniiirinirinruiiiiaieranniinininna eee daaa k kiaka nakra aaan 244 HP service AGreOMEMIS cnccccccnccrireiinii anen OTE EE EEEE 244 HP Easy Printer Care software 0 ceccccceeeeeeeeneee erect eencne tees eee eaeeeeeeeeeiaeeeeeeeeenaeeeeeeeeeaas 245 HP support and information for Macintosh computers e eeceeeceeeeeeceeeeeeeeeeeeeees 245 HP maintenance agreements 1 0 0 0 eeceeceee cece rere reenter eter ee eee serene tees eee naeeeeeeeeeaeeeeeeeeenaeeeeenaaes 246 On site service agreements occ ssccedcssvenscedegaaas danedeccetsbesgeteccchsveenteceguvenecentecess daacteedesbeviaee 2
100. OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL ENWW Hewlett Packard limited warranty statement 241 INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limita
101. PLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU ENWW Print cartridge limited warranty statement 243 HP Customer Care Online Services For 24 hour access to updated HP device specific software product information and support information through an Internet connection go to the Web site www hp com support M5025mfp or www hp com support M5035mfp Go to www hp com support net_printing for information about the HP Jetdirect external print server HP Instant Support Professional Edition ISPE is a suite of Web based troubleshooting tools for desktop computing and printing products Go to instantsupport hp com Telephone support HP provides free telephone support during the warranty period For the telephone number for your country region see the flyer that shipped with the device or visit www hp com support Before calling HP have the following information ready the product n
102. PS in many menus firmware Programming instructions that are stored in a read only memory unit inside the printer font A complete set of letters numerals and symbols in a typeface fuser The assembly that uses heat to fuse the toner onto the print media grayscale Various shades of gray halftone pattern A halftone pattern uses differing sizes of ink dots to produce a continuous tone image such as a photograph HP Easy Printer Care software Software that provides the ability to track and maintain printers from your computer desktop HP Jetdirect An HP product for network printing HP Web Jetadmin An HP trademarked Web based printer control software that you can use on a computer to manage any peripheral that is connected to an HP Jetdirect print server I O Abbreviation for input output refers to computer port settings ENWW Glossary 273 IP address The unique number assigned to a computer device that is connected to a network IPX SPX Abbreviation for internetwork packet exchange sequenced packet exchange media The paper labels transparencies or other material on which the printer prints the image memory tag A memory partition that has a specific address monochrome Black and white Devoid of color network Asystem of computers interconnected by telephone wires or other means in order to share information network administrator A person who manages a network page buffer Temporary printer memory used to hold
103. Reset the device and print the document again Wait until the page completely settles in the output bin before removing it The media is in poor condition Replace the media The internal tray rollers are not picking up the media If the media is heavier than 163 g m 43 Ib it might not be picked from the tray The media has rough or jagged edges Replace the media The media is perforated or embossed Perforated or embossed media does not separate easily Feed single sheets from tray 1 Device supply items have reached the end of their useful life Paper was not stored correctly Check the device control panel for messages prompting you to replace supplies or print a supplies status page to verify the remaining life of the supplies See Use information pages Replace the paper in the trays Paper should be stored in the original packaging in a controlled environment Not all device packing material was removed Verify that the packing tape cardboard and plastic shipping locks have been removed from the device 1 If the device still continues to jam contact HP Customer Support or your authorized HP service provider Common causes of jams 187 Jam locations Use this illustration to troubleshoot jams in the device For instructions about clearing jams see Clear jams
104. This menu provides tests to help diagnose network hardware or TCP IP network connection problems Embedded tests help to identify whether a network fault is internal or external to the device Use an embedded test to check hardware and communication paths on the print server After you select and enable a test and set the execution time you must select Execute to initiate the test Depending on the execution time a selected test runs continuously until either the device is turned off or an error occurs and a diagnostic page is printed ENWW Use the Administration menu 35 Table 2 10 Jetdirect menus continued Menu item Sub menu item Sub menu item Values and Description pene HY TeSt CAUTION Running this embedded test will erase your TCP IP configuration This test performs an internal loopback test An internal loopback test will send and receive packets only on the internal network hardware There are no external transmissions on your network Select Yes to choose this test or No to not choose it HTTP Test This test checks operation of HTTP by retrieving predefined pages from the device and tests the embedded Web server Select Yes to choose this test or No to not choose it SNMP Test This test checks operation of SNMP communications by accessing predefined SNMP objects on the device Select Yes to choose this test or No to not choose it Select All Tests Use this item to select all available embe
105. Turn off jam recovery 1 From the Home screen touch Administration Touch Device Behavior Touch Warning Error Behavior 2 3 4 Touch Jam Recovery 5 Touch Off 6 Touch Save ENWW Jam recovery 189 Clear jams When clearing jams be very careful not to tear the media If a small piece of media remains in the device it could cause additional jams Clear jams from the automatic document feeder ADF Occasionally media becomes jammed during a fax copy or scan job When this happens the control panel message Jam in document feeder alerts you to the jam To clear the jam follow the instructions on the onscreen dialog box or follow the steps below 1 Open the ADF cover 2 If you were copying two sided documents lift the green lever to open the reversing unit and then remove any media from inside the reversing unit 190 Chapter 11 Problem solving ENWW 3 Gently try to remove the page without tearing it Also pull paper from the ADF output bin If you feel resistance go to the next step 4 5 Close the ADF cover If you were not able to remove all of the jammed media continue to the next step ENWW Clearjams 191 6 Open the ADF lid and gently loosen the media by using both hands 7 When the media is free gently pull it out in the direction shown 8 Close the lid to the flatbed scanner 192 Chapter 11 Problem solving ENWW Clear jam
106. able maximum allowable size for the SMTP size for e mail attachments See gateway Use the embedded Web server Fax problems Is the Fax feature onthe You need to provide required settings 1 At the control panel touch control panel inactive before using the Fax feature Administration touch Initial Setup and touch Fax Setup 2 Configure the settings for Location Date Time and Fax Header 172 Chapter 11 Problem solving ENWW Symptom Check Possible causes Possible solutions Is the Fax feature onthe The fax accessory might be installed 1 Make sure the fax accessory is control panel completely incorrectly installed correctly and that none of missing the pins are bent See Install the fax accessory 2 Print a configuration page and check the modem status It should indicate Operational Enabled If the modem status is anything else the problem is with the fax accessory Is the Fax feature You must use the phone cord that came See Solve fax problems configured correctly but with the device you cannot send faxes 1 Always use the phone cord that The phone cord might not be connected came with the device securely or the telephone line might not be working 2 Test the telephone line by connecting a telephone to it and You might have connected the device to making a call a digital phone line instead of an analog phone line The fax accessory requires 3 Make sure you are connecting the an analog phone
107. able 2 15 Print Quality menu Menu item Sub menu item Values Description Set Registration Source All trays Use Set Registration to shift the margin alignment to center the image on the page from top to bottom and Tray lt X gt lt contents gt from left to right You can also align the image on the choose a tray front with the image printed on the back Select the source input tray for printing the Set Registration page Test Page Print button Print a test page for setting the registration Follow the instructions that are printed on the page to adjust each tray Adjust Tray lt X gt Shift from 20 to 20 along the X or Y axes 0 is the default Perform the alignment procedure for each tray When it creates an image the device scans across the page from side to side as the sheet feeds from top to bottom into the device Fuser Modes lt Paper Type gt Configure the fuser mode associated with each media type Restore Modes Restore button Restore the fuser modes to the default settings Optimize High Transfer Normal default Optimize print engine parameters to get the best possible print quality for all jobs in addition to specifying Increased media type More Separation 1 Off default On More Separation 2 Off default On Line Detail Off default On Fuser Temp Normal Reduced Restore Optimize Restore button Reset all the Optimize parameters to the factory default setting
108. ady appears if the device is online Warning messages inform you of data and print errors These messages typically alternate with the Ready or status messages and remain until you touch OK Some warning messages are clearable If Clearable Warnings is set to Job on the device Device Behavior menu the next print job clears these messages Error messages communicate that some action must be performed such as adding paper or clearing a jam Some error messages are auto continuable If Auto Continue is set on the menus the device will continue normal operation after an auto continuable error message appears for 10 seconds Ey NOTE Pressing any button during the 10 second auto continuable error message overrides the auto continue feature and the button function takes precedence For example pressing the Stop button pauses printing and offers the option to cancel the print job Critical error messages Critical error messages inform you of a device failure Some of these messages can be cleared by turning the device off and then on These messages are not affected by the Auto Continue setting If a critical error persists service is required Control panel message types 177 Control panel messages Table 11 1 Control panel messages Control panel message Description Recommended action 10 32 00 Unauthorized Supply A supply has been installed that does not pass the authentication test for genuine HP suppl
109. aeaaeaaaeaaecaeeeeeeeseeeeeeeeeees 13 Remove software from Macintosh operating systems eeeeeeeeeeeeeeeeees 13 Utilities asenne enuan vdence cunsune atta dentinedledla idennanencadcesaduadaueativegaddecscane EEEa a 14 AP Web Jetagiminh ica iitevvasassncancdavaaadcetecwsvnnddactvesvadandudcnnaatadacssasdssaadseedersbaantactes 14 Embedded Web server ce ecceeceenennneaeceeeceeceeeeeeeeeeeeeeeeeeeeeeeeeseeteeeieeees 14 HP Easy Printer Care Software 0 eeeeccecceeeeeeeenneeee seers eaaeeeeeeeeeiaeeeeeeeeenaaees 15 Supported operating SYStEMS 2 cccccceceeeceeeeeeeeeeeeeceeeneeeeeeeeeeeeeees 15 SUPPOMted DFOWSENS susini eaueaevdaderacs AE EEA 15 Other components and utilities ee cece cece ereere nerse eeeeeeeeeeeeeeeteeeseesnaaeees 15 2 Control panel Use the Control Panel iinan a ia a EA aa aaa Aaaa S EEE 18 Control panel layout sorrerari A a A AE 18 HOME SCIECN dirici a aai aaea aAA Aa a ENANA EEEE EAA UREE 19 Buttons on the touchscreen seseenisreciasaa e aae e a iaa ai aa 20 Control panel help system 0 cccccccceeceeee eee eeceeceaeeeaeeeeeeeeeeeeeeeeeeeadeaaaaeaaeeaeeeeeeeeeeeeeeeeneees 20 Use the Administration Menu 00 cccccccccceee cece nna i a a aR aE daaa ra aE aa 21 Navigate the Administration Menu seeeesssesssiesseerrrsssetirrrsstttrrtnnnttnrnnnsttnnnnnattennnnnttnnnnnnent 21 IMPOFMALON MENU serens nE e E E E E AEE EE a a E 22 Default Job Options Menu sssrinin
110. after any fax job Print after fax send jobs Print after any fax error Print after send errors only Print after receive errors only Fax Transmit Signal A value between 0 Use this feature to set loss levels to Loss and 30 compensate for phone line signal loss You should not modify this setting unless requested to do so by an HP service representative because it could cause the fax to stop functioning Fax V 34 Normal default Use this feature to disable V 34 modulations if several fax failures have occurred or if Off phone line conditions require it Fax Speaker Mode Normal default This feature can be used by a technician to evaluate and diagnose fax issues by listening Diagnostic to the sounds of fax modulations The factory default setting is Normal Paper Path Sensors Initiate a test of the paper path sensors 50 Chapter 2 Control panel ENWW Table 2 16 Troubleshooting menu continued Menu item Sub menu item Sub menu item Values Description Paper Path Test Test Page Print button Generate a test page for testing paper handling features You can define the path that is used for the test in order to test specific paper paths Source All trays Specify whether the test page will be printed from all trays or from a specific tray Tray 1 Tray 2 Additional trays are shown if applicable Destination A list of output bins Select the output option for the test page You appears can choose to se
111. ages 154 Linux 232 online 244 repacking device 246 D dark copying 224 Data light locating 18 date setting 29 Default Job Options menu 23 default settings copy 24 Device Behavior menu 44 e mail 26 fax 25 originals 23 print 28 Resets menu 54 Send to Folder 27 density problem solving 210 settings 49 154 Device Behavior menu 44 Device List HP Toolbox 148 Device Status HP Toolbox 148 diagnostics component 52 control panel 53 networks 35 paper path 50 print stop test 53 sensors 52 digital faxing 141 digital sending about 125 129 address books 131 132 configuring e mail 126 control panel settings 128 ENWW default settings 27 error messages 183 184 185 186 folders 134 gateways finding 127 job settings 133 LDAP support 126 loading documents 129 recipient lists 131 sending documents 130 Setup menu 43 SMTP support 126 validating gateway addresses 227 workflow 134 DIMMs error messages 180 installing 265 partnumbers 237 types available 264 verifying installation 268 disk EIO slots 264 installing 270 removing 271 disposal end of life 257 DLC LLC settings 35 document feeder copying two sided documents 119 document feeder kit replacing 160 dots problem solving 211 217 224 double sided copying default settings 23 double sided printing blank pages default settings 45 default settings 28 error messages 183 loading paper 111 Macintosh settings 154 problem solving 175 downloadi
112. als NOTE Values shown with default are the factory default values Some menu items have no default Table 2 2 Default Options for Originals menu Menu item Values Description Paper Size Select a paper size from the list Select the paper size that is most often used for copy or scan originals Number of Sides 1 default Select whether copy or scan originals are most often single sided or double sided 2 Orientation Portrait default Select the orientation that is most often used for copy or scan originals Select Portrait if the short edge is at the top or select Landscape Landscape if the long edge is at the top Optimize Text Picture Manually Adjust default Use this setting to optimize the output for a particular type of original You can optimize the output for text pictures or a mixture Text If you select Manually Adjust you can specify the mix of text and Photograph pictures that will most often be used Image Adjustment Darkness Use this setting to optimize the output for darker or lighter originals that you scan or copy Background Cleanup Increase the Background Cleanup setting to remove faint images from the background or to remove a light background color Sharpness Adjust the Sharpness setting to clarify or soften the image ENWW Use the Administration menu 23 Default Copy Options EZ NOTE Values shown with default are the factory default
113. am carton Letter 8 5 x 11 in 500 sheets ream 5 ream carton Letter 8 5 x 11 in 250 sheets ream 12 ream carton Letter 8 5 x 11 in 3 hole 500 sheets ream 10 ream carton Legal 8 5 x 14 in 500 sheets ream 10 ream carton CHP213 Europe HPM1120 North America HPM115R North America HP25011 North America HPM113H North America HPM1420 North America Part numbers 239 Item Description Part number HP Office paper For use with all office equipment laser and inkjet devices copiers and fax machines This is good for high volume printing Specifications 84 bright 20 Ib 75 g m Letter 8 5 x 11 in 500 sheets ream 10 ream carton HPC8511 North America and Mexico Letter 8 5 x 11 in 3 hole 500 sheets ream 10 ream carton HPC3HP North America Legal 8 5 x 14 in 500 sheets ream 10 ream carton HPC8514 North America Letter 8 5 x 11 in Quick Pack 2 500 sheet carton HP2500S North America and Mexico Letter 8 5 x 11 in Quick Pack 3 hole 2 500 sheet carton HP2500P North America Letter 220 x 280 mm 500 sheets ream 5 ream carton Q2408A Asia Pacific countries regions A4 210 x 297 mm 500 sheets ream 5 ream carton Q2407A Asia Pacific countries regions A4 210 x 297 mm 500 sheets ream 5 ream carton A4 210 x 297 mm Quick Pack 2500 sheets ream 5 ream carton CHP110 Europe CHP113 Europe HP Office recycled
114. ame and serial number the date of purchase and a description of the problem Software utilities drivers and electronic information www hp com go M5025_software or www hp com go M5035_software The Web page for the drivers is in English but you can download the drivers themselves in several languages HP direct ordering for accessories or supplies e United States www hp com sbso product supplies e Canada www hp ca catalog supplies e Europe www hp com supplies e Asia Pacific www hp com paper To order genuine HP parts or accessories go to the HP Parts Store at www hp com buy parts U S and Canada only or call 1 800 538 8787 U S or 1 800 387 3154 Canada HP service information To locate HP Authorized Dealers call 1 800 243 9816 U S or 1 800 387 3867 Canada Outside the United States and Canada call the customer support number for your country region See the flyer that shipped in the box with the device HP service agreements Call 1 800 HPINVENT 1 800 474 6836 U S or 1 800 268 1221 Canada Or go to the HP SupportPack and Carepaq Services Web site at www hpexpress services com 10467a For extended service call 1 800 446 0522 244 Appendix B Service and support ENWW HP Easy Printer Care software To check the device status and settings and view troubleshooting information and online documentation use the HP Easy Printer Care software You must have performed a full
115. an cause problems that require service This service is not covered by the Hewlett Packard warranty or service agreements To download a copy of the guide go to www hp com support lipaperguide Paper to avoid The product can handle many types of paper Using paper that does not meet specifications will cause lower print quality and increase the chance of jams Do not use paper that is too rough Use paper with a tested smoothness rating of 100 250 Sheffield Do not use paper other than standard 3 hole punched paper that contains cutouts or perforations Do not use multipart forms Do not use paper that has already been printed on or that has been fed through a photocopier Do not use paper that contains a watermark if you are printing solid patterns Do not use heavily embossed or raised letterhead papers Do not use papers that have heavily textured surfaces Do not use offset powders or other materials that prevent printed forms from sticking together Do not use paper that has a colored coating that was added after the paper was produced Paper that can damage the device In rare circumstances paper can damage the device The following paper must be avoided to prevent possible damage to the device Do not use paper with staples attached Do not use transparencies labels or photo or glossy paper designed for Inkjet printers or other low temperature printers Use only media that is specified for use with HP LaserJet printers
116. aper Size Y Dimension Configure the height measurement for the Default Custom Paper Size Output Bin lt Binname gt Select the default output bin for print jobs Print Sides 1 sided default Use this feature to select whether print jobs should be single sided or double sided by default 2 sided 2 Sided Format Book style Use this feature to configure the default style for 2 sided print jobs If Book style is selected the back side Flip style of the page is printed the right way up This option is for print jobs that are bound along the left edge If Flip style is selected the back side of the page is printed upside down This option is for print jobs that are bound along the top edge 28 Chapter 2 Control panel ENWW Time Scheduling menu Use this menu to set options for setting the time and for setting the device to enter and exit sleep mode B NOTE Values shown with default are the factory default values Some menu items have no default Table 2 7 Time Scheduling menu Menu item Sub menu item Sub menu item Values Description Date Time Date Format YYYY MMM DD Use this feature to set the current date and default time and to set the date format and time format that are used to time stamp outgoing MMM DD YYYY faxes DD MMM YYYY Date Month Day Year Time Format 12 hour AM PM default 24 hour Time Hour Minute AM PM Sleep Delay 1 MINUTE Use this feature to select the time interval that t
117. aple cartridge 5 6 7 Insert the staple cartridge into the opening inside the stapler door and then press the green handle down 206 Chapter11 Problem solving ENWW 8 Close the stapler door 9 Test the stapler by printing or copying a staple job Repeat steps these steps if necessary ENWW Clear staple jams 207 Solve print quality problems This section helps you define print quality problems and what to do to correct them Often print quality problems can be handled easily by making sure that the device is correctly maintained using print media that meets HP specifications or running a cleaning page Print quality problems associated with media Some print quality problems arise from the use of inappropriate media e Use media that meets HP specifications See Media and trays e The surface of the media is too smooth Use media that meets HP specifications See Media and trays e The moisture content is uneven too high or too low Use media from a different source or from an unopened ream e Some areas of the media reject toner Use media from a different source or from an unopened ream e The letterhead you are using is printed on rough media Use a smoother xerographic media If this solves your problem ask the supplier of your letterhead to use media that meets the specifications for this device See Media and trays e The media is excessively rough Use a smoother xerographic media
118. ate the scanner 143 Use information pages From the control panel print pages that give details about the device and its current configuration The table below provides the instructions for printing the information pages Page description How to print the page Menu map Shows the control panel menus and available settings Configuration page Shows device settings and installed accessories 1 From the Home screen touch Administration 2 Touch Information 3 Touch Configuration Status Pages 4 Touch Administration Menu Map 5 Touch Print The content of the menu map varies depending on the options currently installed in the device For a complete list of control panel menus and possible values see Control panel 1 From the Home screen touch Administration 2 Touch Information 3 Touch Configuration Status Pages 4 Touch Configuration Page 5 Touch Print NOTE Ifthe device contains an HP Jetdirect print server or an optional hard 2 disk drive additional configuration pages print that provide information about those devices Supplies status page Shows print cartridge toner levels 1 From the Home screen touch Administration 2 Touch Information 3 Touch Configuration Status Pages 4 Touch Supplies Status Page 5 Touch Print NOTE Ifyou are using non HP supplies the supplies status page might not ey show the remaining life for those supplies For more informat
119. atory information ENWW ENWW Working with memory and print server cards This section explains the memory features of the printer and provides steps for expansion Overview Installing printer memory Check DIMM installation Save resources permanent resources Enable memory for Windows Using HP Jetdirect print server cards 263 Overview One dual inline memory module DIMM slot is available for upgrading the device memory DIMMs are available in 32 48 64 128 and 512 MB For ordering information see Order parts accessories and supplies EA NOTE Single inline memory modules SIMMs used in previous HP LaserJet printers are not compatible with the printer The printer also has one EIO slot for expanding the printer networking capabilities The EIO slot can be used to upgrade the printer with an additional network connection such as a wireless print server network card or a connectivity card for a serial or AppleTalk connection EF NOTE The HP LaserJet M5025 MFP and the HP LaserJet M5035 Series MFP come with a network device already installed The ElO slot may be used to provide networking capabilities in addition to those already built into the printer To find out how much memory is installed in the printer or to find out what is installed in the EIO slot print a configuration page See Use information pages 264 Appendix E Working with memory and print server cards ENWW Installing printer memory
120. ault values Some menu items have no default Menu item Values Description Color Black Color scan Specify whether the file will be in black or in color Black white scan default Document File Type PDF default Choose the file format for the file M TIFF TIFF JPEG TIFF version TIFF 6 0 default Use this feature to specify the TIFF version to use when saving scanned files TIFF post 6 0 Output Quality High large file Choosing higher quality for output increases the size of the output file Medium default Low small file Resolution 75 DPI Use this feature to select the resolution Use a lower setting to create smaller files 150 DPI default 200 DPI 300 DPI ENWW Use the Administration menu 27 Default Print Options Use this menu to set default options for jobs that are sent from a computer EA NOTE Values shown with default are the factory default values Some menu items have no default Table 2 6 Default Print Options menu Menu item Sub menu item Values Description Copies Per Job Type a value Use this feature to set the default number of copies for print jobs Default Paper Size List of supported sizes Choose a paper size Default Custom Paper Unit of measure Millimeters Configure the default paper size that is used when the Size user selects Custom as the paper size for a print job Inches X Dimension Configure the width measurement for the Default Custom P
121. available personalities print a configuration page See Use information pages Digital send communication error An error has occurred during a digital send task Contact the network administrator Document feeder cover open The document feeder ADF cover is open Close the document feeder ADF cover Follow the instructions in the onscreen dialog box Document feeder empty Document feeder paper jam The document feeder ADF does not contain paper Media is jammed in the document feeder ADF Load paper in the document feeder ADF input tray Follow the instructions in the onscreen dialog box See Clear jams from the automatic document feeder ADF Document feeder pick error E mail Gateway did not accept the job because the attachment was too large The document feeder ADF experienced an error while picking media The scanned documents have exceeded the size limit of the server Make sure that your original contains no more than 50 pages Follow the instructions in the onscreen dialog box Send the job again using a lower resolution smaller file size setting or fewer pages See Use the embedded Web server to learn how to reduce the size of the attachment Contact the network administrator to enable ENWW Control panel messages 183 Table 11 1 Control panel messages continued Control panel message Description Recommended action sending the scanne
122. be copied into the document feeder with the first page facing up and with the top of the page leading On the control panel touch Copy Touch Sides Touch 1 sided original 2 sided output Touch OK Touch Start Copy Make two sided copies from two sided documents T Load the documents to be copied into the document feeder with the first page facing up and with the top of the page leading Ex NOTE Two sided copying from the flatbed scanner glass is not supported On the control panel touch Copy Copy two sided documents 119 Touch Sides 3 4 Touch 2 sided original 2 sided output 5 Touch OK 6 Touch Start Copy Make one sided copies from two sided documents 1 Load the documents to be copied into the document feeder with the first page facing up and with the top of the page leading On the control panel touch Copy Touch Sides Touch 2 sided original 1 sided output Touch OK oY Qi ee NS Touch Start Copy 120 Chapter7 Copy ENWW Copy mixed size originals You can copy original documents that are printed on different sizes of paper as long as the sheets of paper have one common dimension For example you could combine letter and legal sizes or you could combine A4 and A5 sizes ENWW i 2 Arrange the sheets in the original document so they all have the same width Place the sheets face up into the document feeder and adjust both paper guides against the document From
123. bs that contain fewer pages e Make only one copy of the document at a time e Turn off the automatic collation The collation setting you select is in effect for all copies until you change the setting The default setting for automatic copy collation is On 1 Onthe control panel touch Copy 2 Touch Staple Collate 3 Touch Collate 118 Chapter 7 Copy ENWW Copy two sided documents Two sided documents can be copied manually or automatically ENWW Copying two sided documents manually Copies resulting from this procedure are printed on one side and need to be hand collated i Load the documents to be copied into the document feeder input tray with the first page facing up and with the top of the page leading into the document feeder Touch Start Copy The odd numbered pages are copied and printed Remove the stack from the document feeder output tray and reload the stack with the last page facing up and with the top of the page leading into the document feeder Touch Start Copy The even numbered pages are copied and printed Collate the odd and even numbered printed copies Copy two sided documents automatically duplex models only The default copy setting is one sided to one sided Use the following procedures to change the setting so you can copy from or to documents that are two sided Make two sided copies from one sided documents 1 2 3 4 5 6 Load the documents to
124. ccess to information about device and network activities This information appears in a Web browser such as Microsoft Internet Explorer or Netscape Navigator The embedded Web server resides on the device It is not loaded on a network server The embedded Web server provides an interface to the device that anyone who has a network connected computer and a standard Web browser can use No special software is installed or configured but you must have a supported Web browser on your computer To gain access to the embedded Web server type the IP address for the device in the address line of the browser To find the IP address print a configuration page For more information about printing a configuration page see Use information pages For a complete explanation of the features and functionality of the embedded Web server see Use the embedded Web server Chapter 1 Basics ENWW HP Easy Printer Care software The HP Easy Printer Care software is a program that you can use for the following tasks e Checking the device status e Checking the supplies status e Setting up alerts e Viewing device documentation e Gaining access to troubleshooting and maintenance tools You can view the HP Easy Printer Care software when the device is directly connected to your computer or when it is connected to a network To download the HP Easy Printer Care software go to www hp com go easyprintercare Supported operating systems For informatio
125. cks problem solving 211 217 speed pages per minute 2 problem solving 174 troubleshooting 168 speed dial list printing 145 Spool32 errors 228 spots problem solving 211 217 staple cartridges empty stop or continue settings 94 loading 91 stapler default settings 24 45 empty stop or continue settings 94 loading staples 91 locating 7 media supported 70 models including 2 paper sizes supported 90 using 93 staples part numbers 237 stapling jobs 93 Start button 18 Start button control panel touchscreen 20 status e mail alerts 146 embedded Web server 150 Home screen control panel 19 HP Printer Utility Macintosh 154 HP Toolbox software 148 messages types of 177 Status button 18 Stop button 18 Stop button control panel touchscreen 20 stopping a print request 112 storage job accessing 95 features 95 Macintosh settings 154 private 97 proof and hold 96 QuickCopy 98 settings 31 stored 99 stored jobs 99 Index 283 storing envelopes 72 paper 72 print cartridges 155 streaks problem solving 224 subnet mask 58 supplies authentication 156 counterfeit 156 e mail alerts 146 features 4 management menu 31 memory errors 178 non HP 155 ordering 236 ordering through embedded Web server 151 ordering with HP Toolbox 148 recycling 256 replacement intervals 155 replacing print cartridges 157 Resets menu 54 status page printing 144 status viewing with embedded Web server 150 status viewing with HP Printer U
126. cond time EF NOTE Inthe printer driver Print on Both Sides manually is available only when duplex printing is not available or when duplex printing does not support the type of print media being used To configure the product for automatic or manual duplex printing open the printer driver properties click the Device Settings tab and then select the appropriate settings under Installable Options EA NOTE The Device Settings tab is not available from within software programs NOTE The procedure to open the printer driver properties depends on the operating system that you are using For information about opening the printer driver properties for your operating system see Open the printer drivers Look for the column titled To change the device configuration settings Use automatic duplex printing 1 Insert enough paper into one of the trays to accommodate the print job If you are loading special paper such as letterhead load it in one of the following ways e For tray 1 load the letterhead paper with the front side up bottom edge first e For all other trays load the letterhead paper with front side down and the top edge at the back of the tray A CAUTION To avoid jams do not load paper that is heavier than 105 g m 28 Ib bond 2 Open the printer driver see Open the printer drivers 3 On the Finishing tab click Print on Both Sides e fnecessary select Flip Pages Up to change the manner in w
127. configuring and using the fax accessory and for information about troubleshooting fax accessory problems see the HP LaserJet Analog Fax Accessory 300 User Guide which is provided with the fax accessory 140 Chapter9 Fax ENWW Digital fax Digital faxing is available when you install the optional HP Digital Sending Software For information about ordering this software go to www hp com go j5025_ software or www hp com go 15035 software With digital faxing the device does not need to be connected directly to a phone line Instead the device can send a fax in one of three ways e LAN fax sends faxes through a third party fax provider e Microsoft Windows 2000 fax is a fax modem and digital sender module that the computer uses to operate as a turnkey gateway fax e internet fax uses an Internet fax provider to process faxes The fax is delivered to a traditional fax machine or sent to the user s e mail For complete information about using digital faxing see the documentation that is provided with the HP Digital Sending Software ENWW Digital fax 141 142 Chapter9 Fax ENWW 10 ENWW Manage and maintain the device Use information pages e Configure e mail alerts Use the HP Easy Printer Care software e Use the embedded Web server Use HP Web Jetadmin software e Use the HP Printer Utility for Macintosh Manage supplies e Replace supplies and parts e Clean the device e Calibr
128. ctions in the onscreen dialog box or see Clear jams from the optional duplexer Follow the instructions in the onscreen dialog box or see Clear jams from the stapler stacker 13 XX YY Jam inside lower left door Media is jammed inside the lower left door Follow the instructions in the onscreen dialog box or see Clear jams from the output path 13 XX YY Jam inside lower right door Media is jammed inside the lower right door Follow the instructions in the onscreen dialog box or see Clear jams from the input areas of optional trays 13 XX YY Jam inside middle right door 13 XX YY Jam inside upper right door Media is jammed inside the middle right door Media is jammed inside the upper right door Follow the instructions in the onscreen dialog box or see Clear jams from the input areas of trays 2 and 3 Follow the instructions in the onscreen dialog box or see Clear jams from the print cartridge area 13 XX YY Paper wrapped around fuser A jam has occurred because paper has wrapped around the fuser Follow the instructions in the onscreen dialog box 13 XX YY Stapler jam inside stapler door A jam has occurred inside the stapler door Follow the instructions in the onscreen dialog box or see Clear staple jams 178 Chapter 11 Problem solving ENWW Table 11 1 Control panel messages continued Control panel message 20 Insufficient memo
129. d Normal Letterhead Normal Transparency Low 3 Prepunched Normal Labels Normal Bond Normal Recycled Normal Color Normal Light Low 1 Card stock Normal Rough High 1 Envelope Envelope To reset the fuser modes to the default settings touch the Administration menu at the device control panel Touch Print Quality touch Fuser Modes and then touch Restore Modes ENWW Considerations for special media 67 Select print media This device accepts a variety of media such as cut sheet paper including up to 100 recycled fiber content paper envelopes labels transparencies and custom size paper Properties such as weight composition grain and moisture content are important factors that affect device performance and output quality Paper that does not meet the guidelines that are outlined in this manual can cause the following problems Poor print quality Increased jams Premature wear on the device requiring repair CAUTION Using media that does not meet HP specifications can cause problems for the device requiring repair This repair is not covered by the HP warranty or service agreements Automatic size sensing The device automatically senses the standard sizes of media loaded into trays 2 and 3 and optional trays 4 5 and 6 shown in the following list A4 297 x 210 mm 11 7 x 8 27 inch Letter 279 x 216 mm 11 x 8 5 inch B4 JIS 257 x 364 mm 10 1 x 14 33 inch B5 JIS 257 x 182 mm 10 1 x 7 2 inch Legal 216 x 3
130. d documents by using multiple e mails E mail Gateway did not respond Job failed A gateway has exceeded the time out value Validate the SMTP IP address See Solve e mail problems E mail Gateway rejected the job because of the addressing information Job failed Error executing Digital Send job Job failed Folder list is full To add a folder you must first delete a folder One or more of the e mail addresses is incorrect A digital send job has failed and cannot be delivered The device limits the number of folders that can be established Send the job again with the correct addresses Try to send the job again Delete an unused folder to add a new folder HP digital sending delivery error A digital send job has failed and cannot be delivered Send the job again Insert or close tray lt XX gt The specified tray is missing or open Insert or close the specified tray to continue Install black cartridge The print cartridge has been removed or has been installed incorrectly Replace or reinstall the print cartridge correctly to continue printing Insufficient memory to load fonts data lt device gt To continue touch OK The device does not have enough memory to load the data for example fonts or macros from the location specified Touch OK to continue without this information If the message persists add more memory Jam in document feeder Media is ja
131. dadanangiewas anes lavdntlan dana ensaadeds 155 SUPPUSS life saris cearcdcnawactaxecssndnataceannieacawdasdhaecaecaescavnaundddennesiands Ea seas aa A Aa i a E aa 155 Approximate print cartridge replacement intervals ccccceceeeeeeeeeeeeeeeeeestennneaeeees 155 Manage the print Cartridge 0 00 0 ceeee ec ccnee terete eee eee tie nets ee eieeeeeeetaeeeesertaeeeeereeea 155 Print CartridgGe Storage iii eedanitecs eediatia de cov sauatid bv tuaddee ee esuaatee EEE 155 Use genuine HP print Cartridges 00 0 ccceceeeeeeeeeeeeeneeeeeeeeeeeeeeeeeneaeeeeeeeeaaees 155 HP policy on non HP print Cartridges 0 0 0 0 eeeeeeeeeeeeeeeneeeeeeeeneeeeeeeeeaas 155 Print cartridge authentication eee e escent reeset eee eeeeenceeeeeeeenaeeeeeeeeaaes 156 HP fraud hotline and Web Site 0 0 ec ceeeeeeeeeeeenee eee eeeeeaeeeeeeeeeneeeeeeeeenaees 156 Replace SupplieS and Parts srianan aa aaa eaaa aaa aa A aE aaa an panail 157 Supply replacement guidelines cccceccceceeeeeeeeeeteeeececeeaaeaeeaeeeeeeeeeeeeeeeteeseeteeesenaeeas 157 Change the print cannidge sicisiccceeswdececerescncacavbuanececertuawlececevtuantteeuvuweaeievitaceese dans 157 Perform preventive maintenance ccceceeeeeeeeeeccaeceaeceeeeeeeeeeeeeeeeeececcaneaaesaeeaeeeeeeeeeess 160 Preventive maintenance for the print engine sseeseseeesseesrrersesrrrssreerress 160 The ADF maintenance Kit csecssissenori icira inenria EE 160 Clean the devic scnrc
132. dded tests Select Yesto choose all tests Select No to select individual tests Data Path Test This test helps to identify data path and corruption problems on an HP postscript level 3 emulation device It sends a predefined PS file to the device However the test is paperless the file will not print Select Yes to choose this test or No to not choose it Execution Time H Use this item to specify the length of time in hours that an embedded test will be run You can select a value from 1 to 60 hours If you select zero 0 the test runs indefinitely until an error occurs or device is turned off Data gathered from the HTTP SNMP and Data Path tests is printed after the tests have completed Execute No Do not initiate the selected tests Yes Initiate the selected tests 36 Chapter 2 Control panel ENWW Table 2 10 Jetdirect menus continued Menu item Sub menu item Sub menu item Values and Description Ping Test This test is used to check network communications This test sends link level packets to a remote network host then waits for an appropriate response To runa ping test set the following items Dest Type Specify whether the target device is an IPv4 or IPv6 node Dest IP IPV4 Type the IPv4 address IPV6 Type the IPv6 address Packet Size Specify the size of each packet in bytes to be sent to the remote host The minimum is 64 default and the maximum is 2048 Timeout Specify
133. den dan aleets diene 216 Vertical white INES za a aa a aaa a la aaa a aaa aa aa e aaa a Ta RSE 217 TiretrackS a ore aae wei orgie aaea aee oa ees ec en deea a aa aaae A aAa ees 217 White spots on black aanstaan daea oaa ae aac nd sedan eis ates 217 Scattered NINES viio a ee ee a ee toed eee ee ae ae ee 218 Blurred print vac twee Malte ak nit eine eae et ae orate tetas 218 Random image repetition sais cae alee ede Ae eed have ieee eae 219 Solve network printing problems cccccee eee eeeeeceececeeaaeeeeeeeeeeeeeeeeeeeeete sac acaaacaaeaeseeeeeeeeeeeeeneeeneess 220 Solve Tax ProDlOMS 222545 seat Avee tend ne Shnieg can a a a a a a a e E E mcnstess 221 solve sending problems Afni isl a i ale E nein ees 221 Solve receiving problems arrori raia ET A T R AATA 222 SOVE Copy prO DES a e a r aaa a aa aaa aa aa a aaa 223 Prevent copy problems ccccccccceceeeeeeeeeeceeeeeeeeaeeaeceeeceeeeeeeeeeeesecedeeceaneaaeeaeeeeeeeeeeeeess 223 iage PrODIOMS a A E eee dn eae eae doe eg 223 Media handling problems ccecceeeeeeeeeeecteeee iiaiai a aai iai ai a ARE 224 Performance problems sienien aereoa ies e ae lee leat air i eea A 226 Solve e mail problems nm narrante saini iaaea Mind ar s eala aea aa aaa snk aT tabs Taaa aeriana SER donee 227 Validate the SMTP gateway address 0 0 0 eceececeeeeeeeeeeeeeenneeeeeeeaaeeeeeeeecaeeeeeeetaeeeeeseaes 227 Validate the LDAP gateway address 0 0 20 ceeeccceeeennee tere eeeeeaeeeeee
134. ding on the media weight and thickness and environmental conditions N Table 4 6 Specifications for automatic 2 sided printing Trays Dimensions Weight Capacity Tray 1 Minimum 148 x 210 mm 60 to 120 g m 16 to 32 Ib Up to 100 sheets 5 83 x 8 27 inches Maximum 297 x 432 mm 11 7 x 17 inches Tray 2 Minimum 148 x 210 mm 60 to 120 g m 16 to 32 Ib Up to 250 sheets 5 83 x 8 27 inches Maximum 297 x 364 mm 11 7 x 14 33 inches Tray 3 and optional trays 4 5 Minimum 148 x 210 mm 60 to 120 g m 16 to 32 Ib Tray 3 up to 250 sheets and 6 5 83 x 8 27 inches Optional trays 4 5 and 6 up to Maximum 297 x 432 mm 500 sheets 11 7 x 17 inches The device supports a wide range of standard and custom sizes of print media Check the printer driver for supported sizes Capacity can vary depending on the media weight and thickness and environmental conditions N Table 4 7 Specifications for automatic stapling and stacking Operation Dimensions Weight Output bin capacity Automatic stapling Standard sizes supported 60 to 120 g m 16 to 321b Up to 500 sheets e A4 297 x 210 mm 11 7 x 8 27 inch e Letter 279 x 216 mm 11 x 8 5 inch N 0 Chapter 4 Media and trays ENWW Table 4 7 Specifications for automatic stapling and stacking continued Operation Dimensions Weight Output bin capacity B NOTE Automatic stapling is not supported for rotated A4 or letter size media
135. dling at end of life This HP product contains a battery that might require special handling at end of life The batteries contained in or supplied by Hewlett Packard for this product include the following HP LaserJet M5025 MFP and HP LaserJet M5035 Series MFP device Type Carbon monofluoride lithium battery BR1632 Weight 1 5 g On formatter board Location No User removable Batterij niet weggooien maar inleveren als KCA X Fe SS thas SU For recycling information you can go to www hp com recycle or contact your local authorities or the Electronics Industries Alliance www eiae org Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the p
136. dress You can view the current IP address of the device from the control panel Home screen by touching Network Address Use the following procedure to change the IP address manually 1 Scroll to and touch Administration Scroll to and touch Initial Setup Touch Networking and I O Touch Embedded Jetdirect oO FS N Touch TCP IP Network configuration 57 oe N 10 11 12 13 14 15 Touch IPV4 Settings Touch Config Method Touch Manual Touch Save Touch Manual Settings Touch IP Address Touch the IP Address text box Use the touchscreen keypad to type the IP address Touch OK Touch Save Set the subnet mask 1 Scroll to and touch Administration 2 Scroll to and touch Initial Setup 3 Touch Networking and I O 4 Touch Embedded Jetdirect 5 Touch TCP IP 6 Touch IPV4 Settings 7 Touch Config Method 8 Touch Manual 9 Touch Save 10 Touch Manual Settings 11 Touch Subnet Mask 12 Touch the Subnet Mask text box 13 Use the touchscreen keypad to type the subnet mask 14 Touch OK 15 Touch Save Set the default gateway 1 Scroll to and touch Administration 2 Scroll to and touch Initial Setup 3 Touch Networking and I O 4 Touch Embedded Jetdirect 58 Chapter 3 I O Configuration ENWW ENWW of N M 10 11 12 13 14 15 Touch TCP IP Touch IPV4 Settings Touch Config Method Touch Manual Touch Save Touch Manual Settings Touch Defau
137. e area Clear jams from the input areas of trays 2 and 3 To clear jams in tray 2 and tray 3 follow the instructions on the onscreen dialog box or follow the steps below The following control panel messages alert you to jams in trays 2 and 3 e 13 XX YY Jam in Tray 2 e 13 XX YY Jam in Tray 3 e Jam inside lower left door HP LaserJet M5025 MFP and HP LaserJet M5035 MFP e Jam inside middle left door HP LaserJet M5035X MFP and HP LaserJet M5035XS MFP 1 Open the right side access door If the jammed page is visible gently pull it out of the device 2 Ifyou were not able to clear the jam by using the door slide the tray out of the device and remove any damaged paper from the tray 200 Chapter11 Problem solving ENWW 3 If the edge of the paper is visible in the feed area slowly pull the paper toward the left side and then out of the device EA NOTE Do not force the paper if it will not move easily If the paper is stuck in a tray try removing it through the tray above if applicable or through the print cartridge area 4 Close the door and slide the tray back into the device EA NOTE Before replacing the tray make sure the paper is flat in the tray at all four corners and below the tabs on the guides EA NOTE If you were not able to clear the jam from the input area paper might be jammed in the print cartridge area See Clear jams from the print cartridge area If a jam message p
138. e cables 3 Reinstall the printer driver The printer driver is on the CD that came with the device 4 Ifthe problem persists contact HP Customer Care See HP Customer Care 170 Chapter 11 Problem solving ENWW Symptom Check Possible causes Possible solutions Can you print over the network The network might not be configured correctly a Try connecting the computer directly to the device If you can print the problem is with the network configuration See Solve network printing problems If the problem persists contact HP Customer Care See HP Customer Care Are you having problems printing from specific software programs Stapling problems Are jobs stapled The problem might be with the software program The staple cassette might be jammed The staple cassette might need to be replaced The job might not be configured for stapling You might be using a paper size that is not supported for stapling Try printing from a different software program If you can print the problem is with the original software program See the documentation for the software program Remove the staple cassette and check if it is jammed or empty See Clear staple jams For copy jobs select the Staple Collate option at the control panel For print jobs make sure the stapler stacker is configured in the printer driver Use only Letter or A4 size paper for staple jobs If t
139. e exterior Use a soft damp lint free cloth to wipe dust smudges and stains off of the exterior of the device Clean the scanner glass Dirty glass from fingerprints smudges hair and so on slows down performance and affects the accuracy of special features such as fit to page and copy EA NOTE Ifstreaks or other defects appear only on copies produced using the automatic document feeder ADF clean the scanner strip step 3 It is not necessary to clean the scanner glass 1 Open the scanner lid 2 Clean the glass by using a damp lint free cloth CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the device these can damage the device Do not place liquids directly on the glass They might seep under it and damage the device Clean the device 161 3 Clean the scanner strip by using a damp lint free cloth Clean the scanner lid backing Minor debris can accumulate on the white document lid backing that is located underneath the scanner lid 1 Open the scanner lid 2 Clean the white document lid backing by using a soft cloth or sponge that has been moistened with a mild soap and warm water Also clean the scanner strip next to the ADF scanner glass 3 Wash the backing gently to loosen debris do not scrub the backing 4 Dry the backing by using a chamois or soft cloth A CAUTION Do not use paper based wipes because they might scratc
140. e in the printer driver Name the device Assign the device to a zone on the network Assign an internet protocol IP address to the device Download files and fonts Configure the device for IP or AppleTalk printing You can use the HP Printer Utility when your device uses a universal serial bus USB cable or is connected to a TCP IP based network For more information see Use the HP Printer Utility for Macintosh Ex NOTE The HP Printer Utility is supported for Mac OS X V10 2 or later Remove software from Macintosh operating systems To remove the software from a Macintosh computer drag the PPD files to the trash can Device software 13 14 Utilities The device is equipped with several utilities that make it easy to monitor and manage the device on a network HP Web Jetadmin HP Web Jetadmin is a browser based management tool for HP Jetdirect connected printers within your intranet and it should be be installed only on the network administrator s computer To download a current version of HP Web Jetadmin and for the latest list of supported host systems visit www hp com go webjetadmin When installed on a host server any client can gain access to HP Web Jetadmin by using a supported Web browser such as Microsoft Internet Explorer 4 x or Netscape Navigator 4 x or later by navigating to the HP Web Jetadmin host Embedded Web server The device is equipped with an embedded Web server which provides a
141. e jam access door 2 Open the upper right door and remove the print cartridge AN CAUTION To prevent damage to the print cartridge do not expose it to light for more than a few minutes 3 Lift the metal plate inside the device 198 Chapter 11 Problem solving ENWW 4 Slowly pull the media out of the device Be careful to not tear the media A CAUTION Avoid spilling loose toner Use a dry lint free cloth to clean any toner that might have fallen into the device If loose toner falls into the device it might cause temporary problems with print quality Loose toner should clear from the paper path after a few pages are printed If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric 5 Replace the print cartridge and then close the upper right door 6 If a jam message persists there is still media in the device Look for media in other locations ENWW Clearjams 199 Clear jams from the input tray areas Clear jams from the tray 1 input area The control panel message 13 XX YY Jam in Tray 1 alerts you to a jam in the tray 1 input area To clear the jam follow the instructions on the onscreen dialog box or follow the steps below 1 Ifthe edge of the media is visible in the feed area slowly pull it out of the device 2 Ifthe edge of the media is not visible remove media from tray 1 and see Clear jams from the print cartridg
142. e printed facing up with the top edge toward the front of the device Side to be printed facing down with the top edge toward the front of the device Side to be printed facing down with the top edge toward the front of the device Side to be printed facing up top edge toward the front of the device Prepunched single sided printing Plain or unspecified Side to be printed facing up with the top edge toward the front of the device Side to be printed facing down with the top edge toward the front of the device Prepunched 2 sided printing Plain or unspecified Side to be printed facing down with the top edge toward the front of the device Side to be printed facing up top edge toward the front of the device Cardstock Cardstock Side to be printed facing up Side to be printed facing down Rough Rough Side to be printed facing up Side to be printed facing down Chapter 4 Media and trays ENWW Load documents for faxing copying and scanning Load a document onto the scanner glass Use the scanner glass to copy scan or fax small lightweight less than 60 g m or 16 Ib or irregularly sized originals such as receipts newspaper clippings photographs or old or worn documents 1 Open the ADF lid 2 Place the document face down on the scanner glass as shown below e For letter and A4 size documents place the top right hand corner of the document at the back le
143. e values Pages per Sheet Use this feature to copy multiple pages onto one sheet of paper Original Size Use this feature to describe the page size of the original document Booklet Format Use this feature to copy two or more pages onto one sheet of paper so you can fold the sheets in the center to form a booklet Edge To Edge Use this feature to avoid shadows that can appear along the edges of copies when the original document is printed close to the edges Combine this feature with the Reduce Enlarge feature to ensure that the entire page is printed on the copies Job Build Use this feature to combine several sets of original documents into one copy job Also use this feature to copy an original document that has more pages than the document feeder can accommodate at one time SEE SSS eee ee ENWW Adjust the copy settings 117 Change the copy collation setting You can set the device to automatically collate multiple copies into sets For example if you are making two copies of three pages and the automatic collation is on the pages print in this order 1 2 3 1 2 3 If automatic collation is off the pages print in this order 1 1 2 2 3 3 To use the automatic collation the original document size must fit into the memory If it does not the device makes only one copy and a message appears notifying you of the change If that happens use one of the following methods to finish the job e Splitthe job into smaller jo
144. ected from the software program the preferred method the printer driver or the control panel B NOTE All settings in the printer driver and software program except configuring custom paper sizes override control panel settings Software program settings override printer driver settings If the settings are not available from the software set the custom paper size from the control panel 1 Onthe control panel touch Supplies Status touch the name of the tray and then touch Modify 2 Touch Custom 3 Set the X Dimension and the Y Dimension The labels in each tray indicate the X and Y directions 4 In the software select Custom as the paper size ENWW Print on custom size media 85 Load custom size media into tray 1 Load custom size media in tray 1 using the same procedures as for standard size media See Load tray 1 multipurpose tray Load custom size media into trays 2 and 3 and optional trays 4 5 and 6 1 Pull open the tray and remove any media 2 Press the tab on media guide in the front of the tray and slide it so that the pointer shows a size larger than the paper size Also adjust the side media width guide to a size larger than the paper size that you are loading 86 Chapter 4 Media and trays ENWW 3 Place the media in the tray and make sure that it is flat at all four corners Keep the stack below the height tabs on the paper length guide in the rear of the tray 4 On the
145. ed Scanner calibration should be carried out only if you notice offset problems with the scanned images The scanner is calibrated before it leaves the factory It needs to be calibrated again only rarely 1 From the Home screen touch Administration 2 Touch Troubleshooting 3 Touch Calibrate Scanner and then follow the instructions in the onscreen dialog box The device starts the calibration process and Calibrating appears on the touchscreen status line until the process is complete ENWW Calibrate the scanner 165 166 Chapter 10 Manage and maintain the device ENWW 11 Problem solving ENWW This troubleshooting information is organized to help you resolve printing problems Choose the general topic or type of problem from the following list Problem solving checklist Problem solving flowchart Solve general printing problems Control panel message types Control panel messages Common causes of jams Jam locations Jam recovery Clear jams Clear staple jams Solve print quality problems Solve network printing problems Solve fax problems Solve copy problems Solve e mail problems Solve common Windows problems Solve common Macintosh problems Solve Linux problems Solve PostScript problems 167 Problem solving checklist If you are experiencing problems use the following checklist to identify the cause of the problem Is the device connected to power Is the device
146. ed and an error occurs during fax transmission the Disabled device sends or receives the error portion again JBIG Compression Disabled The JBIG Compression reduces fax Enabled default transmission time which can result in lower phone charges However using JBIG Compression sometimes causes compatibility problems with older fax machines If this occurs turn off the JBIG Compression Maximum Baud Rate Select a value from the list Use this feature to set the maximum baud rate for receiving faxes This can be used as a diagnostic tool for troubleshooting fax problems Dialing Mode Redial On Busy Tone default Pulse The range is between 0 and 9 The factory default is 3 times Select whether the device should use tone or pulse dialing Type the number of times the device should attempt to redial if the line is busy Redial On No Answer Never default Once Twice Use this feature to specify the number of times the device should attempt to dial if the recipient fax number does not answer EZ NOTE Twice is available in locations other than the United States and Canada Redial Interval The range is between 1 and 5 minutes The factory default is 5 minutes Use this feature to specify the number of minutes between dialing attempts if the recipient number is busy or not answering Detect Dial Tone Enabled Disabled default Use this feature to specify whet
147. edia is visible exiting the device into the output bin grasp both sides of the media and slowly pull the media out of the device EA NOTE If media is jammed in the output bin but most of the media is still inside the device it is better to remove it through jam access door 2 Open the jam access door ENWW Clearjams 195 3 Grasp both sides of the media and slowly pull the media out of the device There might be loose toner on the media Be careful not to spill it on yourself or into the device Ey NOTE If media is difficult to remove try opening the upper right door and removing the print cartridge to release pressure on the media 4 Close the jam access door If a jam message persists there is still media in the device Look for media in other locations 196 Chapter11 Problem solving ENWW Clear jams from the optional duplexer The control panel message 13 XX YY Jam inside duplexer alerts you to a jam in the optional duplexer To clear the jam follow the instructions on the onscreen dialog box or follow the steps below 1 Remove the duplexer 2 3 Reinstall the duplexer ENWW Clearjams 197 Clear jams from the print cartridge area The control panel message 13 XX YY Jam inside upper right door alerts you to a jam in the print cartridge area To clear the jam follow the instructions on the onscreen dialog box or follow the steps below 1 Open th
148. eeeaaeeeeeeeeetaeeeeeeeeenaaes 227 Solve common Windows probleMs cccceeeeeeeeeeeeeeeeceeccaeceeeeeeeeeeeeeeeeeeescseccacccaeaaecaeeeeeeeeeeeneess 228 Solve common Macintosh problems aenea a aa a a a e aaa aa aa E aa aa 229 S lve LINUX prO D E S r e a araea aa E a E a e a a aa aaa E aaao R a a e PaRa aaa 232 Solve PostScript prO H M S a na ee nana ian eas iden ted 233 General problems is sors aibe E EE A E chen TEE ETA 233 ENWW Appendix A Supplies and accessories Order parts accessories ANd supplies ceeeecceeceeceeeceeeeeeeeeeeeeeeeeeteeeteteeseeeeceaaeaaaeeaaeaaeeaeees 236 Order directly from HP sissoo ana a a ane deostnes a aa aA 236 Order through service or support providers ce eeeeeeeeeeeeeeeeceecaeecaaecaeecaeeaeeeeeeeeeeeeeeess 236 Order directly through the embedded Web server for printers that are connected to a GEWOON cies vce Bick aa ERE ET EE 236 Order directly through the HP Easy Printer Care software ccccecceeeeeeeeeeeeeeeeeeeeeeees 236 Part MUIMDGES sarsie anren rai aeaa eatea aeia anaa eaaa Eeo adaa a naa na aaea arnei ibadani 237 ACCOSSOMES oee a A EAE EEEE TOEA Ea 237 Supplies and maintenance kits cc cccceeccccccceececaeseseeesececeeeeeeeaeseaeaeeceseeseeeeeesaeseanensssees 237 MEMO asico n a E sensi aden E E AT vusanes destvasandes aut vijencdeewasias 237 Cables and interfaces saniirseiiionusanidiieai a aaa aa a a aa 238 Print media soono aa a a aa EEEE
149. eeeeeedeseeseseensaneaeeaeeees 63 Considerations for special media cccceccecee eee ceeeeeeeceeeeeeeaaeaeceeeeeeeeeeeeeeeeeteesecaeaaaaaacaaeeeeeeseeeeeeeeess 64 Select the correct fuser Mode asrsrsiirarisraiianin kiinan nnan ENANA K A TENANE RANNTA TATEAN TANN 67 Select print media ccc dei nssdvacsas casdacucwaaesducsnnts duadaceasndauaxcesunduda dant oe cadedennaeaeeshng death ccnadaedadceausedlsdualeccantensade 68 Automatic SiIZ SONSIAG eisiau aaa a ANANASA EEAS 68 Supported media weights and SIZES ccccecceeeeeeeeceeeceeeeeeeeeeeeeeeeeeseecaaeaaaaaaeaeeeeeeeeeeeeeess 69 Printing and paper storage environment cccceeeeeeeee eee eeeeeeeeeeeeeeeeaeeeeeeeeeeeeeeeeteeeeaeeeeesenaaeeeeeteeneees 72 Load media into the input trays 22 2 eeeeeeeeeeeeeeeeee tees eeeeeeee eee eeeeeaeeeeseceeaaeeeeseeeeaaeeeeeseeaaeeeeeeenaeeees 73 Load tray 1 multipurpose tray 0 0 0 eee eeeee ee eee eeeee eee eeeaaee EEE 73 Customize tray 1 Operation cece citer e eines eerie ee innana 75 Load trays 2 and 3 and optional trays 4 5 ANd 6 oo eee eeeee eee eeeteee eter eeeeetaeeeeeeeeeeeaaas 76 Load special media cccececcecececcecceeceeeeeeeeeeeeeeese ee aaaaeaaeceeeeeeeeeeeeeeeeeesecscecaeeaaeceeeeeeeeneess 78 Load documents for faxing copying and SCANNING ceeeeeeeeeeeeeeeeeeee eee eteeeeeeeeetaeeeeeeeetaeeeeeee 79 Load a document onto the scanner glass 000 00 eee eeeeeeeee eee eeeeeneeeeeeeeeaaeee
150. eeeeenaeeeeeneeaaas 79 Load the automatic document feeder ADF 0 0 0 0 eee eeeeeceeeeeeneeeeeeeeeeaeeeeeeeenaeeeeeeteteeeeeseeaaas 81 Printon rotated media assesses eal nnana AAA tied aeeadiaaies 83 iv ENWW Print tull bl6Od IMAGES 23 212 028 2 dase ticeceasee enatensted uth anietacacena vi anid dcaad nied edad ee a 84 Print On CUStOM SIZE media ccceeceeceeceeee eee ee eee eee tee eaeeaaeaaaeaeceeeeeeeeeeeeeteeseesecaeaaeaaesaeeeeeeeeeeeeeneees 85 Guidelines for printing on CUStOM SIZE paper cc ceeceeeeceeeeeeeeeeeeeeececeaecaeeeeeeeeeeteeetees 85 Set custom paper SIZES 2 cee ce eee eeeeeececeee cee ee eee ee eee trett eaecaaeaaeceeeeeeeeeeesteeseeeqcsuesaeeaeeeeeeenenes 85 Load custom size media into tray 1 0 cee eeeeeeeeeee eee eeeeeeeeeeeeeeeeaeeeeeteeeaeeeeeeeenaaeees 86 Load custom size media into trays 2 and 3 and optional trays 4 5 and 6 86 Control Print ODS ccnecuncernisii ielacncceveisdacecees AE RN RA EE A E 88 5 Device features Useithe Stapler ariani e ea aaa a aaae aaa a aaia 90 LGA STAPIOS iieiaeie ee anaa ea naie aeiae cacededagcaadeatungacaseasdsiieateavsaaened 91 Staple media sessisosiraic ia i a a tees daa eee TE eee eee 93 Use job storage features aaaeesssseererreeeerrrrredeninnnsanddinnaattianaaaannAnAAaAAAAAAAAAAAAAAAAAAAAAAAA AAA AA NAAA 95 Gain access to the job storage features aussssseeerireeersrrrrsnseerrneeernrinnnasstinnnaeadninnnnaanena 95 Use
151. ent should be at or near room temperature and not too dry or too humid Remember paper is hygroscopic it absorbs and loses moisture rapidly Heat works with humidity to damage paper Heat causes the moisture in paper to evaporate while cold causes it to condense on the sheets Heating systems and air conditioners remove most of the humidity from a room As paper is opened and used it loses moisture causing streaks and smudging Humid weather or water coolers can cause the humidity to increase in a room As paper is opened and used itabsorbs any excess moisture causing light print and dropouts Also as paper loses and gains moisture it can distort This can cause jams As a result paper storage and handling are as important as the paper making process itself Paper storage environmental conditions directly affect the feed operation Care should be taken not to purchase more paper than can be easily used in a short time about 3 months Paper stored for long periods might experience heat and moisture extremes which can cause damage Planning is important to prevent damage to a large supply of paper Unopened paper in sealed reams can remain stable for several months before use Opened packages of paper have more potential for environmental damage especially if they are not wrapped with a moisture proof barrier The paper storage environment should be properly maintained to ensure optimum product performance The required condition is 20 t
152. ents 129 recipient lists 131 sending documents 130 settings 128 SMTP support 126 validating gateway addresses 227 sensors testing 52 serial buffer overflow 179 service HP Authorized Dealers 244 repacking device 246 service agreements 246 Service menu control panel 54 Services tab 108 settings Default Job Options menu 23 driver presets Macintosh 109 drivers 12 priority 11 quick sets Windows 102 Settings tab embedded Web server 150 shipping device 246 SIMMs incompatibility 264 size copy problem solving 226 size media A4 settings 46 automatic sensing 68 custom printing on 85 default settings 46 default selecting 28 unexpected error message 179 ENWW sizes media selecting trays 88 skewed pages 215 Sleep button 18 Sleep mode power specifications 251 settings 29 31 slow printing problem solving 174 smeared toner problem solving 213 SMTP gateways error messages 185 SMTP servers configuring gateway address 126 connecting to 126 finding gateways 127 gateways finding 127 testing 127 validating gateway addresses 227 software embedded Web server 14 HP Easy Printer Care 15 HP Printer Utility 153 HP Toolbox 147 HP Web Jetadmin 14 Macintosh 13 15 settings 11 supported operating systems 9 uninstalling Macintosh 13 Web sites 9 Windows 15 specifications acoustic 252 electrical 251 envelopes 64 features 3 media 68 operating environment 252 paper 63 physical 250 trays media supported 69 spe
153. ersists there is still media in the device Look for media in other locations ENWW Clearjams 201 Clear jams from the input areas of optional trays To clear jams in optional trays follow the instructions on the onscreen dialog box or follow the steps below The following control panel messages alert you to jams in optional trays e 13 XX YY Jam in Tray 4 HP LaserJet M5035X MFP and HP LaserJet M5035XS MFP e 13 XX YY Jam in Tray 5 HP LaserJet M5035XS MFP e 13 XX YY Jam in Tray 6 HP LaserJet M5035XS MFP e Jam inside middle left door HP LaserJet M5035X MFP and HP LaserJet M5035XS MFP e Jam inside lower left door HP LaserJet M5035X MFP and HP LaserJet M5035XS MFP 1 Open the right side access door If the jam is in tray 5 or tray 6 also open the lower right access door If the jammed page is visible gently pull it out of the device S A aua 2 Ifyou were not able to clear the jam by using the doors slide the tray out of the device and remove any damaged paper from the tray 202 Chapter 11 Problem solving ENWW 3 Ifthe edge of the paper is visible in the feed area slowly pull the paper toward the left side and out of the device A NOTE Do not force the paper if it will not move easily If the paper is stuck in a tray try removing it through the tray above if applicable or through the upper right door 4 Close the doors and slide the tray back into the device
154. eset button 18 Resets menu control panel 54 resizing documents 103 resolution features 3 settings 48 154 troubleshooting quality 208 Resolution Enhancement technology REt 49 154 resource saving 269 REt Resolution Enhancement technology 49 REt Resolution Enhancement technology 154 retention job accessing 95 features 95 private 97 proof and hold 96 QuickCopy 98 stored 99 rollers maintenance kit included 160 rotated pages default settings 45 S safety statements 261 262 saving resources memory 269 scaling documents 103 scanner calibration 50 165 scanner glass cleaning 161 copying from 79 scanner lid backing cleaning 162 scanning default settings 23 loading ADF 81 no wait 46 scanning e mail validating gateway addresses 227 scanning to e mail default settings 26 scanning to e mail about 125 129 address books 131 132 configuring 126 control panel settings 128 error messages 183 184 185 186 gateways finding 127 job settings 133 LDAP support 126 loading documents 129 recipient lists 131 sending documents 130 SMTP support 126 scanning to folder 134 scanning to workflow 134 security settings 35 ENWW Send Setup menu 43 Send to Folder 134 Send to Workflow 134 sending to e mail default settings 26 sending to e mail about 125 126 129 address books 131 132 error messages 183 184 185 186 gateways finding 127 job settings 133 LDAP support 126 loading docum
155. et M5035 MFP 1 On off switch 2 Power connection 3 Jam access door for access to printer jams 4 ADF top cover for access to ADF jams 5 ADF input tray for fax copy scan documents 6 Control panel 7 Output bin 8 Tray 2 9 Tray 3 10 ADF output bin 11 Upper right door for access to the print cartridge 12 Interface ports see Interface ports 13 Tray 1 pull to open 14 Right side access door ENWW Walkaround 5 6 Figure 1 2 HP LaserJet M5035X MFP On off switch 2 Power connection 3 Automatic duplexer 4 Jam access door for access to printer jams 5 ADF top cover for access to ADF jams 6 ADF input tray for fax copy scan documents 7 Control panel 8 Output bin 9 Tray 2 10 Tray 3 11 Tray 4 12 Storage cabinet 13 ADF output bin 14 Upper right door for access to the print cartridge 15 Interface ports see Interface ports 16 Tray 1 pull to open 17 Right side access door Chapter 1 Basics ENWW ENWW Figure 1 3 HP LaserJet M5035XS MFP 1 On off switch 2 Power connection 3 Automatic duplexer 4 Jam access door for access to printer jams 5 Upper left door 6 ADF top cover for access to ADF jams 7 ADF input tray for fax copy scan documents 8 Control panel 9 Automatic stapler 10 Output bin
156. etermined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e _ Reorient or relocate the receiving antenna e Increase separation between equipment and receiver e Connect equipment to an outlet on a circuit different from that to which the receiver is located e Consult your dealer or an experienced radio TV technician EA NOTE Any changes or modifications to the printer that are not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class A limits of Part 15 of FCC rules 254 AppendixD Regulatory information ENWW Environmental product stewardship program Protecting the environment Hewlett Packard Company is committed to providing quality products in an environmentally sound manner This product has been designed with several attributes to minimize impacts on our environment Ozone production This product generates no appreciable ozone gas O3 Power consumption Power usage drops significantly while in Ready and Sleep modes which saves natural resources and saves money without affecting the high performance of this product This product qualifies for ENERGY STAR Version 3 0 which is a voluntary program to encourage the development of energy efficient office products ENERGY STAR ENERGY STAR and the ENERGY STAR mark are U S re
157. etwork connected peripherals The intuitive browser interface simplifies cross platform management of a wide range of devices including HP and non HP devices Management is proactive allowing network administrators the ability to resolve issues before users are affected Download this free enhanced management software at www hp com go webjetadmin_ software To obtain plug ins to HP Web Jetadmin click plug ins and then click the download link that is next to the name of the plug in that you want The HP Web Jetadmin software can automatically notify you when new plug ins are available On the Product Update page follow the directions to automatically connect to the HP Web site If installed on a host server HP Web Jetadmin is available to any client through a supported Web browser such as Microsoft Internet Explorer 6 0 for Windows or Netscape Navigator 7 1 for Linux Browse to the HP Web Jetadmin host EA NOTE Browsers must be Java enabled Browsing from an Apple PC is not supported 152 Chapter 10 Manage and maintain the device ENWW Use the HP Printer Utility for Macintosh Use the HP Printer Utility to configure and maintain a printer from a Mac OS X computer ENWW Open the HP Printer Utility Open the HP Printer Utility in Mac OS X V10 2 8 1 2 3 4 5 Open the Finder and then click Applications Click Library and then click Printers Click hp and then click Utilities Double click HP Printer Selector to
158. evice has built in Help that explains each of the features that are available through the menus Help is available for many menus on the right hand side of the touchscreen Or to open the global Help system touch the Help button in the upper right corner of the screen The tables in the sections that follow indicate the overall structure of each menu ENWW Use the Administration menu 21 Information menu Use this menu to print information pages and reports that are stored internally on the device Table 2 1 Information menu Menu item Sub menu item Sub menu item Values Description Configuration Status Administration Menu Print button Shows the basic structure of the Pages Map Administration menu and current administration settings Configuration Page Print button A set of configuration pages that show the current device settings Supplies Status Print button Shows the status of supplies such as Page cartridges maintenance kits and staples Usage Page Print button Shows information about the number of pages that have been printed on each paper type and size File Directory Print button A directory page that contains information for any mass storage devices such as flash drives memory cards or hard disks that are installed in this device Fax Reports Fax Activity Log Print button Contains a list of the faxes that have been sent from or received by this device Fax Call Report Fax Ca
159. ew preset in the printer driver 1 Open the printer driver See Open the printer drivers Look for the column with the heading To change the print job default settings and follow the instructions for the operating system that you are using 2 Create the new preset Set the stapler at the control panel for all copy jobs Ex NOTE The following procedure changes the default setting for all copy jobs 1 Touch Administration touch Default Job Options touch Default Copy Options and then touch Staple Collate 2 Touch the option that you want to use either None or One left angled Set the stapler at the control panel for a single copy job EA NOTE The following procedure sets the stapling option for only the current copy job 1 Touch Copyand then touch Staple Collate 2 Touch the option that you want to use either None or Top left angled Use the stapler 93 Configure the device to stop or continue when the staple cartridge is empty You can specify whether the MFP stops printing when the staple cartridge is empty or if it continues printing but does not staple the jobs 1 Touch Administration touch Device Behavior touch Stapler Stacker and then touch Staples Out 2 Touch the option that you want to use e Select Stop to stop all printing until the staple cartridge is replaced e Select Continue to continue printing jobs without stapling them 94 Chapter 5 Device features ENWW Use job storage featu
160. feature provides a cost effective way to print draft pages IN 1 Open the printer driver See Open the printer drivers 2 Click the Layout pop up menu 3 Next to Pages per Sheet select the number of pages that you want to print on each sheet 1 2 4 6 9 or 16 4 Next to Layout Direction select the order and placement of the pages on the sheet 5 Next to Borders select the type of border to print around each page on the sheet 110 Chapter6 Printing tasks ENWW ENWW Print on both sides of the paper When duplex printing is available you can automatically print on both sides of a page Otherwise you can manually print on both sides of a page by feeding the paper through the device a second time A CAUTION To avoid jams do not load paper that is heavier than 105 g m 28 Ib bond Use automatic duplex printing q 2 3 4 5 Insert enough paper into one of the trays to accommodate the print job If you are loading special paper such as letterhead load it in one of the following ways e Fortray 1 load the letterhead paper face up with the bottom edge feeding into the printer first e For all other trays load the letterhead paper face down with the top edge at the back of the tray Open the printer driver see Open the printer drivers Open the Layout pop up menu Next to Two Sided Printing select either Long Edge Binding or Short Edge Binding Click
161. ft corner of the scanner glass ENWW Load documents for faxing copying and scanning 79 e For rotated letter and A4 size documents place the top left hand corner of the document at the back left corner of the scanner glass Also use this orientation for B5 size media and for custom size media that is less than 210 mm 8 25 inches in width A NOTE Make sure thatthe media in the input tray is loaded in the rotated orientation e Forlegal size 11 x 17 and A3 size documents place the top left hand corner of the document at the back left corner of the scanner glass 3 Close the ADF lid before you fax copy or scan the document 80 Chapter 4 Media and trays ENWW ENWW Load the automatic document feeder ADF Use the ADF to copy scan or fax a document that has up to 50 pages depending on the thickness of the pages 1 Load the document face up in the ADF as shown below e For letter and A4 size documents insert the long edge of the document into the ADF with the top of the document toward the back of the device e For rotated letter and A4 size documents insert the short edge the top of the document into the ADF Load documents for faxing copying and scanning 81 e Forlegal size 11 x 17 and A3 size documents insert the short edge the top of the document into the ADF 2 Slide the stack into the ADF until it does not move any farther 3 Adjust the media guides
162. ghlight the name to select a recipient and then touch the add button You can also select a distribution list by touching the drop down list at the top of the screen and then touching All or add a recipient from a local list by touching Local in the drop down list Highlight the appropriate names and then touch to add the name to your list of recipients You can remove a recipient from your list by scrolling to highlight the recipient and then touching the remove button 3 The names in the recipient list are placed in the text line of the keyboard screen If you want you can add a recipient that is not found in the address book by typing the e mail address on the keyboard After you are satisfied with your recipient list touch OK 4 Touch OK 5 Finish typing information in the CC and Subject fields on the Send E mail screen if necessary You can check the list of recipients by touching the down arrow in the To text line 6 Press Start ENWW Use the address book 131 Use the local address book Use the local address book to store frequently used e mail addresses The local address book can be shared between devices that use the same server to gain access to the HP Digital Sending software You can use the address book when you type e mail addresses in the From To CC or BCC fields You can also add or delete addresses in the address book To open the address book touch the address book button Add
163. gistered marks As an ENERGY STAR partner Hewlett Packard Company has determined that this product meets ENERGY STAR Guidelines for energy efficiency For more information see www energystar gov Toner consumption Economode uses significantly less toner which might extend the life of the print cartridge Paper use This product s manual optional automatic duplex feature two sided printing see Print on both sides of the paper Windows or Print on both sides of the paper Mac and N up printing multiple pages printed on one page capability can reduce paper usage and the resulting demands on natural resources Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the products life ENWW Environmental product stewardship program 255 HP LaserJet print supplies It s easy to return and recycle your empty HP LaserJet print cartridges free of charge with HP Planet Partners HP is committed to providing inventive high quality products and services that are environmentally sound from product design and manufacturing to distribution operation and recycling processes We ensure your returned HP LaserJet print cartridges are recycled properly processing them to recover valuable plastics and metals for new products and diverting millions of tons of waste from landfills Since this cartridge is being recycled and used
164. h the backing 5 Ifthis does not clean the backing well enough repeat the previous steps and use isopropyl alcohol to dampen the cloth or sponge and then wipe the backing thoroughly with a damp cloth to remove any residual alcohol 162 Chapter 10 Manage and maintain the device ENWW Clean the ADF If the ADF has trouble feeding documents clean the ADF pickup roller assembly 1 Open the ADF cover fay ae B IN oor 2 Wipe the ADF rollers with a soft dry cloth 3 Close the ADF cover EF NOTE If you are experiencing jams in the ADF contact a local HP authorized service provider See HP Customer Care ENWW Clean the device 163 Clean the paper path 1 2 3 4 From the Home screen touch Administration Touch Print Quality Touch Calibration Cleaning Touch Create Cleaning Page The device prints a cleaning page Follow the instructions printed on the cleaning page 164 Chapter 10 Manage and maintain the device ENWW Calibrate the scanner Calibrate the scanner to compensate for offsets in the scanner imaging system carriage head for ADF and flatbed scans Because of mechanical tolerances the scanner s carriage head might not read the position of the image accurately During the calibration procedure scanner offset values are calculated and stored The offset values are then used when producing scans so that the correct portion of the document is captur
165. hat are contained in the EPS file to the device before printing e Send the file in ASCII format instead of binary encoding You are unable to print from a third party USB card Cause Solution This error occurs when the software for USB printers is not When adding a third party USB card you might need the Apple USB installed Adapter Card Support software The most current version of this software is available from the Apple Web site 230 Chapter 11 Problem solving ENWW When connected with a USB cable the device does not appear in the Print Center or Printer Setup Utility after the driver is selected Cause Solution This problem is caused by either a software or a hardware Software troubleshooting component Check that your Macintosh supports USB Verify that your Macintosh operating system is Mac OS X version 10 2 8 or later Ensure that your Macintosh has the appropriate USB software from Apple Hardware troubleshooting Check that the device is turned on Verify that the USB cable is connected correctly Check that you are using the appropriate Hi Speed USB 2 0 cable Ensure that you do not have too many USB devices drawing power from the chain Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer Check to see if more than two nonpowered USB hubs are connected in a row on the chain Disconnect all of the devices from the chain and connect
166. he device should remain inactive before 5 MINUTES default entering Sleep Mode 10 MINUTES 30 MINUTES 45 MINUTES 60 MINUTES 90 MINUTES 2 HOURS Wake Time Monday Off default Select Custom to set a wake time for each day of the week The device exits sleep mode Tuesday Custom according to this schedule Using a sleep schedule helps conserve energy and Wednesday prepares the device for use so that users do not have to wait for it to warm up Thursday Friday Saturday Sunday ENWW Use the Administration menu 29 Table 2 7 Time Scheduling menu continued Menu item Sub menu item Sub menu item Values Description Fax Printing Fax Printing Mode Store all received If you have concerns about the security of faxes private faxes use this feature to store faxes rather than having them automatically print by Print all received creating a printing schedule faxes For the fax printing schedule the control Use Fax Printing panel prompts you to select days and times Schedule to print faxes Change PIN Select Change PIN to change the PIN number that users must provide to print faxes ee Se 30 Chapter 2 Control panel ENWW Management menu Use this menu to set up global device management options EA NOTE default Values shown with default are the factory default values Some menu items have no Table 2 8 Management menu Menu item Sub menu item Values Description Stored Job Management Quick Copy Job
167. he job does not print until someone requests it at the device control panel See Print a stored job Use job storage features 99 Print a stored job At the control panel you can print a job that is stored on the device hard disk 1 From the Home screen touch Job Storage 2 Touch the Retrieve tab 3 Scroll to and touch the job storage folder that holds the stored job 4 Scroll to and touch the stored job that you want to print 5 Touch Retrieve Stored Job to print the document 6 Touch the Copies field to change the number of copies to print 7 Touch Retrieve Stored Job to print the document If the file has A lock symbol next to it the job is a private job and requires a PIN See Use the private job feature Delete a stored job Jobs stored on the device hard disk can be deleted at the control panel 1 From the Home screen touch Job Storage Touch the Retrieve tab Scroll to and touch the job storage folder that holds the stored job 2 3 4 Scroll to and touch the stored job that you want to delete 5 Touch Delete 6 Touch Yes If the file has lock symbol next to it the job requires a PIN to delete it See Use the private job feature 100 Chapter5 Device features ENWW 6 Printing tasks Use features in the Windows printer driver e Use features in the Macintosh printer driver e Cancel a print job ENWW 101 Use features in the Windows printer driver When you print from a s
168. he problem persists contact HP Customer Care See HP Customer Care Are the staples holding the pages together You might be using staples that are not made for this device The job might have too many pages for stapling Replace the staple cartridge with a staple cartridge that is made for this device See Order parts accessories and supplies The stapler supports jobs that have 30 or fewer pages or a 3 mm stack height If the problem persists contact HP Customer Care See HP Customer Care Are the staples in the correct location You might need to change the page orientation for the job For print jobs adjust the page layout in the software program For copy jobs load the document into the ADF with the long edge feeding first See Load media into the input trays If the problem persists contact HP Customer Care See HP Customer Care ENWW Problem solving flowchart 171 Symptom Check Possible causes Possible solutions Stacking problems Are pages skewed The jam access door might not be 1 Make sure all the doors on the left closed completely side of the device are closed completely 2 Ifthe problem persists contact HP Customer Care See HP Customer Care Are the pages stacked The paper might not meet specifications 1 Use paper that meets neatly for the device specifications See Select print media The paper might be stored in an environment that does not meet 2 St
169. her the device should check for a dial tone before sending a fax Dialing Prefix Off default Use this feature to specify a prefix number that must be dialed when sending faxes from Custom the device Billing Codes Off default When billing codes are enabled a prompt appears that asks the user to enter the billing Custom code for an outgoing fax Minimum Length The range is between 1 and 16 digits The default is 1 digit ENWW Use the Administration menu 41 Table 2 11 Fax Setup menu continued Menu item Sub menu item Sub menu item Values Description Fax Receive Settings Rings To Answer The range varies by location The factory default is 2 rings Use this feature to specify the number of rings that must occur before the fax modem answers Ring Interval Default default Use this feature to control the time between rings for incoming faxes Custom Ringer Volume Off Set the volume for the fax ring tone Blocked Fax Add Blocked Numbers Numbers Low default High Type the fax number to add Remove Blocked Numbers Select a fax number to remove Clear All Blocked Numbers No default Use this feature to add or delete numbers from the blocked fax list The blocked fax list can contain up to 30 numbers When the device receives a call from one of the blocked fax numbers it deletes the incoming fax It also logs the blocked fax in the activity log along with job accoun
170. hich pages are turned or select a binding option in the Booklet Layout list box 4 Click OK 106 Chapter6 Printing tasks ENWW ENWW Print on both sides manually 1 7 oo w oS N Insert enough paper into one of the trays to accommodate the print job If you are loading special paper such as letterhead load it in one of the following ways e For tray 1 load the letterhead paper with the front side up bottom edge first e For all other trays load letterhead paper with front side down and the top edge at the back of the tray VAN CAUTION To avoid jams do not load paper that is heavier than 105 g m 28 Ib bond Open the printer driver see Open the printer drivers On the Finishing tab select Print on Both Sides manually Click OK Send the print job to the product Follow the instructions in the pop up window that appears before feeding the output stack into tray 1 for printing the second half Go to the product Remove any blank paper that is in tray 1 Insert the printed stack with the printed side up and the bottom edge feeding into the product first You must print the second side from tray 1 If prompted press a control panel button to continue Layout options for printing on both sides The four duplex orientation options are shown here To select option 1 or 4 select Flip Pages Up in the printer driver
171. ia A4 settings 46 colored paper 66 curled 174 216 224 Index 279 custom size 85 104 default size 46 default size selecting 28 document size selecting 103 envelopes 64 first page 104 110 fuser modes 48 67 guidelines 62 HP LaserJet Tough paper 66 HP ordering 238 labels 64 legal clipped margins 233 letterhead 65 loading tray 1 73 loading tray 2 3 4 5 or6 76 pages persheet 105 110 preprinted 65 problem solving 208 224 problem solving trays 174 recycled paper 66 rotated printing on 83 size sensing automatic 68 sizes supported 69 skewed 215 special loading 78 specifications 63 68 stapler support 90 storing 72 vellum 66 wrinkled 216 media jams See jams memory autoconfiguration 10 DIMM error messages 180 included 2 13 installing DIMMs 265 insufficient 179 184 part numbers 237 permanent resources 269 permanent storage error messages 182 supply errors 178 upgrading 264 verifying installation 268 Menu button 18 menu map Information menu 22 printing 144 menus control panel access denied 183 280 Index Administration 21 Default Job Options 23 Device Behavior 44 E mail Setup 43 Fax Setup 40 Information 22 Initial Setup 32 Management 31 Print Quality 48 Resets 54 Send Setup 43 Service 54 Time Scheduling 29 Troubleshooting 50 mercury free product 257 messages Alert Settings HP Toolbox 148 alphabetical list 178 default settings 44 e mail alerts 146 154
172. ialog box printer driver Click Properties in the Print dialog box to open the printer driver Settings changed in the Printer Properties dialog box do not override settings anywhere else in the printing software e Default printer driver settings The default printer driver settings determine the settings used in all print jobs unless settings are changed in the Page Setup Print or Printer Properties dialog boxes e Printer control panel settings Settings changed at the printer control panel have a lower priority than changes made anywhere else ENWW Device software 11 12 Open the printer drivers Operating System To change the settings for all print jobs until the software program is closed To change the default settings To change the device for all print jobs configuration settings Windows 2000 XP 41 and Server 2003 On the File menu in the software program click Print 2 Select the driver and then click Properties or Preferences The steps can vary this procedure is most common Mac OS X V10 2 8 1 V10 3 V10 4 and later On the File menu click Print 2 Change the settings that you want on the various pop up menus i Click Start click Settings and then click Printers or Printers and Faxes Right click the driver icon and then select Printing Preferences On the File menu click Print Change the settings that you want on the various pop up menus On the Prese
173. ick OK 6 Go to Check DIMM installation ENWW Save resources permanent resources 269 Using HP Jetdirect print server cards Follow these procedures to install or remove an EIO card Install an HP Jetdirect print server card 1 Turn off the device 2 Remove the two screws and cover plate from the EIO slot on the back of the device B NOTE Do not discard the screws or the cover plate Save them for future use if you remove the EIO card 3 Install the EIO card in the EIO slot and tighten the screws J 270 Appendix E Working with memory and print server cards ENWW ENWW EA Connect the network cable to the EIO card Turn on the device and then print a configuration page to verify that the new EIO device is recognized See Use information pages NOTE When you print a configuration page an HP Jetdirect configuration page that contains network configuration and status information also prints Remove an HP Jetdirect print server card 1 2 3 4 Turn off the device Disconnect the network cable from the EIO card Loosen the two screws from the EIO card and then remove the EIO card from the EIO slot Place the cover plate from the EIO slot onto the back of the device Insert and tighten the two screws Turn on the device Using HP Jetdirect print server cards 271 272 Append
174. ickCopy option and then type a user name and a job name When you send the job to print the device prints the number of copies that you set in the driver To print more quick copies at the device control panel see Print additional copies of a QuickCopy job Print additional copies of a QuickCopy job This section describes how to print additional copies of a job stored on the device hard disk at the control panel 1 From the Home screen touch Job Storage Touch the Retrieve tab Scroll to and touch the job storage folder that holds the job 2 3 4 Scroll to and touch the job that you want to print 5 Touch the Copies field to change the number of copies to print 6 Touch Retrieve Stored Job amp to print the document Delete a QuickCopy job Delete a QuickCopy job at the device control panel when you no longer need it If the device requires additional space to store new QuickCopy jobs the device automatically deletes other stored QuickCopy jobs starting with the oldest job EA NOTE Stored QuickCopy jobs can be deleted at the control panel or in HP Web Jetadmin 1 From the Home screen touch Job Storage Touch the Retrieve tab Scroll to and touch the job storage folder that holds the job 2 3 4 Scroll to and touch the job that you want to delete 5 Touch Delete 6 Touch Yes 98 Chapter 5 Device features ENWW ENWW Use the stored job feature You can save a print job to the device hard di
175. ided printing blank pages default settings 45 default settings 28 error messages 183 loading paper 111 Macintosh settings 154 problem solving 175 types media selecting trays by 88 U unexpected size or type error messages 179 ENWW uninstalling Macintosh software 13 universal print driver 10 Update Now feature drivers 11 upgrading memory 264 upper right door locating 5 6 7 usage page printing 144 USB cable partnumber 238 USB configuration 56 USB port locating 8 problem solving Macintosh 230 supported 4 Use Different Paper Covers 104 V validating gateway addresses 227 vellum 66 vertical white or faded stripes 223 voltage specifications 251 Ww wake time setting 29 Warning button control panel touchscreen 20 warranty Customer self repair 242 extended 247 print cartridge 243 product 241 transfer unit and fuser 243 watermarks 103 wavy paper problem solving 174 216 Web sites customer support 244 fraud reports 156 HP Easy Printer Care 15 HP Web Jetadmin downloading 152 Linux support 232 Macintosh customer support 245 Material Safety Data Sheet MSDS 258 ordering supplies 236 paper specifications 63 software downloading 9 universal print driver 10 weekly on site service 246 white lines or spots problem solving 217 white or faded stripes 223 Windows driver features 102 driver settings 12 102 drivers supported 9 10 problem solving issues 228 software components 15
176. ies If you believe you purchased a genuine HP supply visit us at www hp com go anticounterfeit Any repair required as a result of using non HP supplies or unauthorized supplies are not covered under warranty HP cannot ensure the accuracy or the availability of certain features To continue printing touch OK 10 XX YY Supply memory error The device cannot read or write to the print cartridge e label or the e label is missing from the print cartridge Reinstall the print cartridge or install a new HP print cartridge 11 XX Internal clock error To continue touch OK The device real time clock has experienced an error Whenever the device is turned off and then turned on again set the time and date at the control panel See Time Scheduling menu If the error persists you might need to replace the formatter 13 XX YY Jam in Tray 1 Media is jammed in tray 1 Remove the jammed media from tray 1 Follow the instructions in the onscreen dialog box or see Clear jams from the tray 1 input area 13 XX YY Jam in Tray X Media is jammed in the specified tray Follow the instructions in the onscreen dialog box or see Clear jams from the input areas of trays 2 and 3 or Clear jams from the input areas of optional trays 13 XX YY Jam inside duplexer 13 XX YY Jam inside left door Media is jammed in the duplexer Media is jammed inside the left door Follow the instru
177. iguration This device supports a USB 2 0 connection You must use an A to B type USB cable for printing Figure 3 1 USB connection 1 USB connector 2 USB port type B 56 Chapter 3 I O Configuration ENWW Network configuration ENWW You might need to configure certain network parameters on the device You can configure these parameters in the following locations Installation software e Device control panel e Embedded Web server Management software HP Web Jetadmin or HP LaserJet Utility for Macintosh 2 NOTE For more information about using the embedded Web server see Use the embedded Web server For more information on supported networks and network configuration tools see the HP Jetdirect Print Server Administrator s Guide The guide comes with printers in which an HP Jetdirect print server is installed This section contains the following information about configuring network parameters Configure TCP IPv4 parameters e Configure TCP IPv6 parameters ry Disable network protocols optional e HP Jetdirect EIO print servers Configure TCP IPv4 parameters If your network doesn t provide automatic IP addressing through DHCP BOOTP RARP or another method you might need to enter the following parameters manually before you can print over the network e P address 4 bytes e Subnet mask 4 bytes e Default gateway 4 bytes Set an IP ad
178. in the fax log Print the fax activity log see the fax guide and check the Result column for jobs with a Pending designation Solve fax problems 221 222 Solve receiving problems Incoming fax calls are not being answered by the fax no fax detected Cause Solution The rings to answer setting might not be set correctly Check the rings to answer setting See the fax guide for information about changing the setting The telephone cord might not be connected properly or the telephone cord is not working Check the installation Make sure you are using the telephone cord that came with the device The telephone line might not be working Disconnect the fax cable from the telephone jack and then connect a telephone Make a phone call to ensure that the telephone line is working A voice messaging service might be interfering with the ability to answer calls Do one of the following e Discontinue the messaging service e Get a telephone line dedicated to fax calls e Decrease the rings to answer setting for the fax to a number less than the rings to answer for the voice mail See the fax guide for information about changing the setting Faxes are transmitting or being received very slowly Cause Solution You might be sending or receiving a very complex fax such as one with many graphics The receiving fax machine might have a slow modem speed Complex faxes take longer to be
179. ing 44 language printer default settings 46 laser safety statements 261 262 LDAP servers connecting to 126 error messages 184 validating gateway addresses 227 LEDs locating 8 legal paper clipped margins 233 letterhead loading 78 lid cleaning 162 light copying 224 light print problem solving 210 lights control panel 18 lines problem solving copies 224 link speed settings 38 Linux drivers 9 232 loading ADF 81 custom size media 85 custom sized media 85 documents sizes supported 129 error messages 184 originals on scanner glass 79 rotated media 83 scanner glass 129 sizes supported 129 special media 78 staples 91 tray1 73 tray 2 3 4 5 or6 76 unexpected size or type error message 179 Lock Resources Macintosh 154 loose toner problem solving 213 M Macintosh AppleTalk settings 35 driver features 109 driver settings 12 109 drivers supported 9 10 drivers problem solving 229 HP Printer Utility 153 problems solving 229 removing software 13 software 13 software components 15 support 245 supported operating systems 9 USB card problem solving 230 mailing labels loading 78 specifications 64 69 maintenance agreements 246 maintenance kit using 160 maintenance kits part numbers 237 Management menu 31 margins custom sized media 85 full bleed images printing 84 legal paper problem solving 233 registration setting 48 material restrictions 257 Material Safety Data Sheet MSDS 258 med
180. ing problems EA NOTE HP recommends using the device CD to install and set up the device on a network Print a configuration page see Use information pages If an HP Jetdirect print server is installed printing a configuration page also prints a second page that shows the network settings and status See the HP Jetdirect Embedded Print Server Administrator s Guide on the device CD for help and for more information about the Jetdirect configuration page To open the guide run the CD click Printer Documentation click HP Jetdirect Guide and then click Troubleshooting the HP Jetdirect Print Server Try printing the job from another computer To verify that a device works with a computer use a USB cable to connect it directly to a computer and then reinstall the printing software Print a document from a program that has printed correctly in the past If this works a problem with the network might exist Contact a network administrator for assistance 220 Chapter 11 Problem solving ENWW Solve fax problems ENWW Solve sending problems Faxes quit during sending Cause Solution The fax machine to which you are sending might be malfunctioning Your telephone line might not be working Send the fax to another fax machine Disconnect the fax cable from the telephone jack and then connect a telephone Make a phone call to ensure that the telephone line is working The device fax is receiving faxes but is
181. input trays 73 4 For single sided printing or copying place media into the tray with the side to be printed facing up and the top of the media toward the front of the device The media should be centered between the media width guides and under the tabs on the media width guides EF NOTE Load A4 and letter size media with the long edge toward the device Load other sizes and load rotated A4 and letter size media with the short edge toward the device Slide the media width guides inward until they lightly touch the media stack on both sides without bending it Make sure that the media fits under the tabs on the media width guides EZ NOTE Do not add media to tray 1 while the device is printing This could cause a jam Do not close the front door when the device is printing 74 Chapter 4 Media and trays ENWW ENWW Customize tray 1 operation The device can be set to print from tray 1 if it is loaded or to print only from tray 1 if the type of media that is loaded is specifically requested Setting Explanation Tray 1 size is set to Any Size The device usually pulls media from tray 1 first unless it is empty or closed If you do not keep media in tray 1 all the time or if you use tray 1 only to manually feed Tray 1 type is set to Any Type media keep the default settings of the tray 1 size and type The default settings for both the tray 1 size and type are Any You can change size and type settings for tray 1
182. installed in the device 3 Touch Sample Pages Fonts 4 Touch either PCL Font List or PS Font List 5 Touch Print NOTE The font lists also show which fonts reside on a hard disk accessory or DIMM Use information pages 145 Configure e mail alerts EZ NOTE If your company does not have e mail this feature might not be available You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the device The alerts take the form of e mail messages to the e mail account s that you specify You can configure the following e The device s you want to monitor e The alerts you want to receive for example alerts for paper jams paper out supplies status and cover open e The e mail account s to which the alerts should be forwarded Software Information location HP Web Jetadmin See Use HP Web Jetadmin software for general information about HP Web Jetadmin See the HP Web Jetadmin Help system for details about alerts and how to set them up Embedded Web server See Use the embedded Web server for general information about the embedded Web server See the embedded Web server Help system for details about alerts and how to set them up 146 Chapter 10 Manage and maintain the device ENWW Use the HP Easy Printer Care software The HP Easy Printer Care software is a program that you can use for the following tasks e Check the device status e Check supplies status
183. inted since new maintenance kit components were installed print either a configuration page or a supplies status page The print engine maintenance kit includes the following items e Fuser e Rollers transfer feed and separation e Separation pads e Installation instructions Follow the instructions that come with the kit to install it EA NOTE The maintenance kit is a consumable item and is not covered under the original warranty or under most extended warranties The ADF maintenance kit When the device approaches 60 000 pages fed through the ADF the device alerts you to order an ADF kit This message appears approximately one month before the kit needs to be replaced Order a new kit when this message appears After feeding 60 000 pages through the ADF the device alerts you to install the new ADF kit Install the new kit at that time The ADF maintenance kit includes the following items e One pick up roller assembly e One separation pad e An instruction sheet Follow the instructions that come with the kit to install it 160 Chapter 10 Manage and maintain the device ENWW Clean the device ENWW During the printing process paper toner and dust particles can accumulate inside the product Over time this buildup can cause print quality problems such as toner specks or smearing See Solve print quality problems This product has a cleaning mode that can correct and prevent these types of problems Clean th
184. ion see HP policy on non HP print cartridges Usage page Shows a page count for each size of paper printed the number of one sided simplexed or two sided duplexed pages and the average percentage of coverage File directory Contains information for any mass storage devices such as flash drives 1 From the Home screen touch Administration 2 Touch Information 3 Touch Configuration Status Pages Touch Usage Page 5 Touch Print 1 From the Home screen touch Administration Touch Information Touch Configuration Status Pages 144 Chapter 10 Manage and maintain the device ENWW ENWW Page description How to print the page memory cards or hard disks thatare 4 Touch File Directory installed in the device 5 Touch Print Fax reports 1 From the Home screen touch Administration Five reports show fax activity fax calls 2 Touch Information billing codes blocked fax numbers and speed dial numbers 3 Touch Fax Reports EY NOTE Fax reports are 4 Touch one of the following buttons to print the corresponding report available only on device e Fax Activity Log models that have fax capabilties e Fax Call Report e Billing Codes Report e Blocked Fax List e Speed Dial List 5 Touch Print For more information see the fax guide that came with the device Font lists 1 From the Home screen touch Administration Shows which fonts are currently 2 Touch Information
185. ion see Control panel 10 Error warning button This button appears only when there is an error or warning in the status line area Touch it to open a pop up screen that will help you resolve the error or warning T 128 Chapter 8 Scan and send e mail ENWW Perform basic e mail functions The device e mail feature offers the following benefits e Sends documents to multiple e mail addresses saving time and delivery costs Delivers files in black and white or in color Files can be sent in different file formats that the recipient can manipulate With e mail documents are scanned into the device memory and sent to an e mail address or multiple addresses as an e mail attachment Digital documents can be sent in several graphics formats such as TFF and JPG which allows recipients to manipulate the document file in various programs to meet their specific needs Documents arrive in near original quality and then can be printed stored or forwarded In order to use the e mail feature the device needs to be connected to a valid SMTP local area network that includes Internet access Load documents You can scan a document by using either the glass or the ADF The glass and ADF can accommodate Letter Executive A4 and A5 size originals The ADF can also accommodate Legal size originals Smaller originals receipts irregular and worn documents stapled documents previously folded documents and photographs should be sca
186. ion since installation the driver can be automatically updated with the new configuration In the Properties dialog box see Open the printer drivers on the Device Settings tab click the Update Now button to update the driver HP Driver Preconfiguration HP Driver Preconfiguration is a software architecture and set of tools that you can use to customize and distribute HP software in managed corporate printing environments Using HP Driver Preconfiguration information technology IT administrators can preconfigure the printing and default settings for HP printer drivers before installing the drivers in the network environment For more information see the HP Driver Preconfiguration Support Guide which is available at www hp com go hpdpc_sw Priority for print settings Changes to print settings are prioritized depending on where the changes are made EA NOTE The names of commands and dialog boxes might vary depending on your software program e Page Setup dialog box Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed here override settings changed anywhere else e Print dialog box Click Print Print Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed in the Print dialog box have a lower priority and do not override changes made in the Page Setup dialog box e Printer Properties d
187. ions for special media 65 66 Table 4 1 Media considerations continued Media type Considerations To avoid problems when using preprinted forms embossed paper and letterhead observe the following guidelines e Use preprinted forms and letterhead paper that have been printed by offset lithography or engraving e When the form is preprinted be careful not to change the moisture content of the paper and do not use materials that change the paper s electrical or handling properties Seal the forms in moisture proof wrap to prevent moisture changes during storage B NOTE To printa single page cover letter on letterhead followed by a multiple page document feed the letterhead face up in tray 1 and load the standard paper into one of the other trays The device automatically prints from tray 1 first Vellum Vellum is special lightweight paper similar to parchment e Print vellum from tray 1 only e Do not print on both sides of vellum B NOTE From the printer driver set the type of paper for tray 1 to vellum or light and select the media by type Colored paper Colored paper should be of the same high quality as white xerographic paper HP LaserJet Tough paper e Use only HP LaserJet Tough paper HP products are designed to work together for optimum printing results e Handle HP LaserJet Tough paper by the edges Oils from your fingers can cause print quality problems Recycled paper Thi
188. istrator has configured the device the features that appear on the home screen can vary 1 Features Depending on how the system administrator has configured the device the features that appear in this area can include any of the following items e Copy e Fax e E mail e Secondary E mail e Network Folder e Job Storage e Workflow e Supplies Status e Administration 2 Device status line The status line provides information about the overall device status Various buttons appear in this area depending on the current status For a description of each button that can appear in the status line see Buttons on the touchscreen 3 Copy count The copy count box indicates the number of copies that the device is set to make 4 Help button Touch the Help button to open the embedded help system 5 Scroll bar Touch the up or down arrows on the scroll bar to see the complete list of available features 6 Sign Out Touch Sign Out to sign out of the device if you have signed in for access to restricted features After you sign out the device restores all options to the default settings 7 Network Address Touch Network Address to find information about the network connection 8 Date and time The current date and time appear here The system administrator can select the format that the device uses to show the date and time for example 12 hour format or 24 hour format Use the control panel 19 20
189. its stateful configuration from a DHCPV6 server Primary DNS Use this item to specify an IPv6 address for a primary DNS server that the print server should use Manual Settings Use this item to manually set IPv6 addresses on the print server Enable Select this item and choose On to enable manual configuration or Off to disable manual configuration Address Use this item to type a 32 hexadecimal digit IPv6 node address that uses the colon hexadecimal syntax Proxy Server Specifies the proxy server to be used by embedded applications in the device A proxy server is typically used by network clients for Internet access It caches Web pages and provides a degree of Internet security for those clients To specify a proxy server enter its IPv4 address or fully qualified domain name The name can be up to 255 octets For some networks you may need to contact your Independent Service Provider ISP for the proxy server address Proxy Port Type the port number used by the proxy server for client support The port number identifies the port reserved for proxy activity on your network and can be a value from 0 to 65535 34 Chapter 2 Control panel ENWW Table 2 10 Jetdirect menus continued Menu item Sub menu item Sub menu item Values and Description IPX SPX Enable Off Disable the IPX SPX protocol On default Enable the IPX SPX protocol Frame Type AppleTalk Enable
190. iver for supported sizes 2 Capacity can vary depending on media weight and thickness and environmental conditions Smoothness 100 to 250 Sheffield w Table 4 3 Tray 2 specifications Media type Dimensions Weight Capacity Paper Minimum 148 x 210 mm 60 to 120 g m 16 to 32 Ib Up to 250 sheets 5 83 x 8 27 inches Maximum 297 x 364 mm 11 7 x 14 33 inches The device supports a wide range of standard and custom sizes of print media Check the printer driver for supported sizes 2 Capacity can vary depending on the media weight and thickness and environmental conditions ENWW Select print media 69 Table 4 4 Tray 3 specifications Media type Dimensions Weight Capacity Paper Minimum 148 x 210 mm 60 to 120 g m 16 to 32 Ib Up to 250 sheets 5 83 x 8 27 inches Maximum 297 x 432 mm 11 7 x 17 inches The device supports a wide range of standard and custom sizes of print media Check the printer driver for supported sizes Capacity can vary depending on the media weight and thickness and environmental conditions N Table 4 5 Optional trays 4 5 and 6 specifications Media type Dimensions Weight Capacity Paper Minimum 148 x 210 mm 60 to 120 g m 16 to 32 Ib Up to 500 sheets 5 83 x 8 27 inches Maximum 297 x 432 mm 11 7 x 17 inches The device supports a wide range of standard and custom sizes of print media Check the printer driver for supported sizes Capacity can vary depen
191. ix E Working with memory and print server cards ENWW Glossary bidirectional communication Two way data transmission bin A receptacle for holding printed pages BOOTP Abbreviation for Bootstrap Protocol an Internet protocol that a computer uses to find its IP address calibration The process in which the printer makes internal adjustments to produce the best print quality chooser A Macintosh accessory that you use to select a device control panel The area on the printer that contains buttons and a display screen Use the control panel to set printer settings and to get information about the printer status default The normal or standard setting for hardware or software DHCP Abbreviation for dynamic host configuration protocol Individual computers or peripherals that are connected to a network use DHCP to find their own configuration information including the IP address DIMM Abbreviation for dual inline memory module A small circuit board that holds memory chips duplex A feature that accommodates printing on both sides of a sheet of paper Also called two sided printing EIO Abbreviation for enhanced input output A hardware interface that is used to add a print server network adaptor hard disk or other plug in item for HP printers Emulated PostScript Software that emulates Adobe PostScript a programming language that describes the appearance of the printed page This printer language appears as
192. lay Tray lt X gt Size Reconfigure the size in a tray so that the device will use a tray that is loaded with the size of media required for the print job If the message does not clear automatically from the control panel display turn the device off and then turn the device on Control panel messages 179 Table 11 1 Control panel messages continued Control panel message Description Recommended action 41 X Error To continue touch OK A temporary printing error occurred Touch OK to clear the error If the error is not cleared turn the device off and then turn the device on If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support M5025mfp or www hp com support M5035mfp 49 XXXXX ERROR To continue turn off then on A critical firmware error has occurred Turn the device off and then turn the device on If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support M5025mfp or www hp com support M5035mfp 50 X FUSER ERROR To continue turn off then on A fuser error has occurred Turn the device off and then turn the device on If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support M5025mfp or www hp com support M5035mfp 51
193. le Hewlett Packard recommends insuring the equipment for shipment Extended warranty HP Support provides coverage for the HP hardware product and all HP supplied internal components The hardware maintenance covers a 1 to 3 year period from date of the HP product purchase The customer must purchase HP Support within the stated factory warranty For more information contact the HP Customer Care Service and Support group ENWW HP maintenance agreements 247 248 Appendix B Service and support ENWW ENWW Specifications Physical specifications e Electrical specifications e Acoustic emissions e Operating environment 249 Physical specifications Table C 1 Dimensions Model Height Depth Width Weight HP LaserJet M5025 MFP and 775 mm 30 5 in 584 mm 23 in 597 mm 23 5 in 20 2 kg 44 5 Ib HP LaserJet M5035 MFP HP LaserJet M5035X MFP 1 035 mm 762 mm 30 in 737 mm 29 in 30 2 kg 66 5 Ib 40 75 in HP LaserJet M5035XS MFP 1 194 mm 47 in 762 mm 30 in 737 mm 29 in 30 2 kg 66 5 Ib 1 Without print cartridge Table C 2 Dimensions with all doors and trays fully opened Model Height Depth Width HP LaserJet M5025 MFP and HP LaserJet 1 080 mm 42 5 in 991 mm 39 in 1 016 mm 40 in M5035 MFP HP LaserJet M5035X MFP 1 340 mm 52 75 in 1 067 mm 42 in 1 016 mm 40 in HP LaserJet M5035XS MFP 1 499 mm 59 in 1 067 mm 42 in 1 016 mm 40 in 250 Appendix C Specifications ENWW Electrical
194. lert Settings HP Toolbox 148 alphabetical list 178 default settings 44 e mail alerts 146 154 event log 50 numerical list 178 types of 177 Ethernet cards part numbers 238 European Union waste disposal 257 eventlog 50 extended warranty 247 e mail about 125 129 address books 131 132 auto complete function 130 configuring 126 control panel settings 128 error messages 183 184 185 186 gateways finding 127 job settings 133 LDAP errors 184 LDAP support 126 loading documents 129 recipient lists 131 sending documents 130 Index 277 SMTP support 126 validating gateway addresses 227 F FastRes 3 fax accessory connecting phone line 140 connection locating 8 default settings 25 installing 136 models including 3 printing schedule 30 settings 50 user guide 135 Fax Activity Log clearing 54 fax reports printing 22 50 145 Fax Setup menu 40 faxing digital 141 FCC regulations 254 features 2 3 feeding problems media 225 file directory printing 144 File Upload Macintosh 154 Find Other Printers window HP Toolbox 148 Finnish laser safety statement 262 Firmware Update Macintosh 154 first page blank 104 use different paper folders default settings 27 error messages 184 sending to 134 fonts Courier settings 46 EPS files problem solving 230 included 3 list printing 22 145 permanent resources 269 problem solving 233 Upload Macintosh 154 foreign interface harness FIH 8 fraud hotline 156 FTP sending
195. lightweight and smooth open the Administration menu at the device control panel On the Print Quality submenu touch Fuser Modes and then select the media type you are using Change the setting to Low which helps reduce the heat in the fusing process Wrinkles or creases 6 AaBboCc Print a few more pages to see if the problem corrects itself Make sure that the environmental specifications for the device are being met See Operating environment Turn over the stack in the tray Also try rotating the stack 180 Make sure that media is loaded correctly and all adjustments have been made See Load media into the input trays Make sure that the type and quality of the media you are using meet HP specifications See Media and trays If envelopes are creasing try storing envelopes so that they lie flat If the above actions do not improve wrinkles or creases open the Administration menu at the device control panel On the Print Quality submenu select Fuser Modes and then select the media type you are using Change the setting to Low which helps reduce the heat in the fusing process 216 Chapter11 Problem solving ENWW ENWW Vertical white lines 1 Print a few more pages to see if the problem corrects itself 2 Make sure that the type and quality of the media you are using meet HP specifications See Media and trays 3 Replace the print cartridge Tire tracks AaBbCc AaBbCc AaBbCc AaBbCc z
196. lissa k yt ss kirjoittimen suojakotelointi est lasers teen p syn laitteen ulkopuolelle Laitteen turvallisuusluokka on m ritetty standardin EN 60825 1 1994 mukaisesti VAROITUS Laitteen k ytt minen muulla kuin kaytt6ohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle n kym tt m lle lasers teilylle VARNING Om apparaten anv nds p annat s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstr lning som verskrider gr nsen f r laserklass 1 HUOLTO HP LaserJet M5025 M5035 M5035X M5035XS kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yll pitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina n kym tt m llelasers teilylle laitteen ollessa toiminnassa l katso s teeseen VARNING Om laserprinterns skyddsh lje ppnas d apparaten r i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 775 795 nm Teho 5 m W Luokan 3B laser 262 AppendixD Regul
197. ll Report Print button A detailed report of the last fax operation either sent or received Thumbnail on Report Yes Choose whether or not to include a thumbnail of the first page of the fax on the report No default When to Print Report Never auto print Print after any fax job Print after fax send jobs Print after any fax error Print after send errors only Print after receive errors only Billing Codes Report Print A list of billing codes that have been used for outgoing faxes This report shows how many sent faxes were billed to each code Blocked Fax List Print A list of phone numbers that are blocked from sending faxes to this device Speed Dial List Print Shows the speed dials that have been set up for this device Sample Pages Fonts PCL Font List Print A list of printer control language PCL fonts that are currently available on the device PS Font List Print A list of PostScript PS fonts that are currently available on the device 22 Chapter 2 Control panel ENWW Default Job Options menu Use this menu to define the default job options for each function If the user does not specify the job options when creating the job the default options are used The Default Job Options menu contains the following sub menus Default Options for Originals Default Copy Options Default Fax Options Default E mail Options Default Send To Folder Options Default Print Options Default Options for Origin
198. ls with wrinkles bubbles or other indications of separation Remove label sheets from the output bin as they are printed to prevent them from sticking together Do not feed a sheet of labels through the device more than once The adhesive backing is designed for one pass through the device Do not print on both sides of labels 64 Chapter 4 Media and trays ENWW Table 4 1 Media considerations continued Media type Considerations VAN CAUTION Failure to follow these guidelines can damage the device If a sheet of labels becomes jammed in the device see Clear jams g NOTE Choose labels in the printer driver see Open the printer drivers Transparencies e Print transparencies from tray 1 e Use only transparencies specified for use with HP LaserJet printers e Remove transparencies from the output bin as they are printed to prevent them from sticking together e Place transparencies on a flat surface after removing them from the device EZ NOTE Choose transparencies in the printer driver see Open the printer drivers Card stock and heavy You can print many types of card stock from the input tray including index cards and postcards Some media card stock performs better than others because its construction is better suited for feeding through a laser printer e _ Use tray 1 for card stock 164 g m to 199 g m 43 to 53 Ib cover e Card stock should lie flat with less than 5 mm 0 2 inch of cu
199. lt Gateway Touch the Default Gateway text box Use the touchscreen keyboard to type the default gateway Touch OK Touch Save Configure TCP IPv6 parameters For information about configuring the device for a TCP IPv6 network see the HP Jetdirect Embedded Print Server Administrator s Guide Disable network protocols optional By factory default all supported network protocols are enabled Disabling unused protocols has the following benefits It decreases device generated network traffic It prevents unauthorized users from printing to the device It provides only pertinent information on the configuration page It allows the device control panel to display protocol specific error and warning messages Disable IPX SPX aa e S Bb NOTE Do not disable this protocol in Windows based systems that print to the printer through IPX SPX Scroll to and touch Administration Scroll to and touch Initial Setup Touch Networking and I O Touch Embedded Jetdirect Touch IPX SPX Touch Enable Network configuration 59 60 7 Touch Off 8 Touch Save Disable AppleTalk 1 Scroll to and touch Administration Scroll to and touch Initial Setup Touch Networking and I O Touch Embedded Jetdirect Touch AppleTalk Touch Enable Touch Off SN SoS ae im OS Touch Save Disable DLC LLC 1 Scroll to and touch Administration Scroll to and touch Initial Setup Touch Networking and I O Touch Embedded Jetdi
200. m e 256 MB of RAM upgradable up to 512 MB 256 megabytes MB of random access memory RAM upgradable up to 512 MB e 100 sheet multipurpose tray tray 1 and two 250 sheet input trays trays 2 and 3 100 sheet multipurpose tray tray 1 and two 250 sheet input trays trays 2 and 3 e 250 sheet output bin 250 sheet output bin e Hi Speed USB 2 0 port and EIO slot Hi Speed universal serial bus USB 2 0 port and e HP Jetdirect full featured embedded print server to enhanced input output EIO slot connect to 10Base T 100Base TX networks HP Jetdirect full featured embedded print server to e Enhanced digital sending connect to 10Base T 100Base TX networks e Flatbed scanner and 50 page ADF Basic digital sending Flatbed scanner and 50 page automatic document feeder ADF HP LaserJet M5035X MFP HP LaserJet M5035XS MFP HP LaserJet M5035 MFP plus HP LaserJet M5035X MFP plus Automatic 2 sided duplex printing receiving faxes and e Two 500 sheet input trays trays 5 and 6 replace the copying HP LaserJet M5035X MFP storage cabinet V 34 fax modem and 4 MB flash fax storage memory e Automatic 30 page stapler with a 500 sheet output bin 500 sheet input tray tray 4 Storage cabinet 2 Chapter 1 Basics ENWW Features comparison Feature Performance Description 460 MHz processor User interface Graphical touch screen control panel with control panel help HP Easy Printer Care sof
201. mage quality copy improving 223 copy problem solving 223 settings 48 image reptition problem solving 219 inactivity timeout 44 Information menu 22 information pages 144 Information tab embedded Web server 150 Initial Setup menu 32 input trays See trays insert tray error messages 184 install cartridge error message 184 installers Windows 15 ENWW installing ElO cards 270 fax accessory 136 memory DIMMs 265 Instant Support Professional Edition ISPE 244 insufficient memory 179 184 internal clock errors 178 Internet fax 141 IP address Macintosh problem solving 229 IPX SPX setting 35 59 J jams access door locating 5 6 7 ADF clearing 190 common causes of 187 duplexer clearing 197 e mail alerts 146 frequent 204 locations 188 output bin clearing 195 print quality after 208 print cartridge area clearing 198 recovery 189 recovery settings 44 trays clearing 200 Japanese VCCI statement 261 Jetadmin HP Web 14 152 Jetdirect print server configuring 60 error messages 183 installing 270 models including 2 partnumbers 238 removing 271 settings 32 Job Mode copying 123 job storage accessing 95 features 95 private 97 proof and hold 96 QuickCopy 98 settings 31 stored 99 ENWW jobs Macintosh settings 154 K keys control panel locating 18 sounds settings 44 touchscreen 20 Korean EMI statement 261 L labels loading 78 specifications 64 69 LAN fax 141 language default sett
202. might not appear The options in the table are listed in the order in which they can appear Option name Description Sides Use this feature to indicate whether the original document is printed on one or both sides and whether the copies should be printed on one or both sides Staple Collate or Collate If the optional HP Stapler Stacker Separator is attached the Staple Collate option is available Use this feature to set up options for stapling and assembling the pages in sets of copies If the optional HP Stapler Stacker Separator is not attached the Collate option is available Use this feature to assemble each set of copied pages in the same order as the original document Paper Selection Use this feature to select the tray that holds the size and type of paper that you want to use Image Adjustment Use this feature to improve the overall quality of the copy For example you can adjust the darkness and sharpness and you can use the Background Cleanup setting to remove faint images from the background or to remove a light background color Content Orientation Use this feature to specify the way the content of the original page is placed on the page portrait or landscape Output Bin Use this feature to select an output bin for the copies Optimize Text Picture Use this feature to optimize the output for a particular type of content You can optimize the output for text or printed pictures or you can manually adjust th
203. mmed in the document feeder ADF Remove jammed media from the document feeder ADF Follow the instructions in the onscreen dialog box or see Clear jams from the automatic document feeder ADF If the message persists after all jams have been cleared a sensor might be stuck or broken Contact an HP authorized service or support provider See the HP support flyer or go to www hp com support M5025mfp or www hp com support M5035mfp LDAP server is not responding Contact administrator The LDAP server has exceeded the time out value for an address request Verify the LDAP server address See Solve e mail problems Contact the network administrator Load Tray 1 lt type gt lt size gt The tray is empty or configured for a different size than the size requested Follow the instructions in the onscreen dialog box Manually feed lt type gt lt size gt Network connection required for digital sending Contact administrator The specified job requires manual feed from tray 1 A digital sending feature has been configured but a network connection is not detected Load the requested media into tray 1 To override the message touch OK to use a type and size of media that is available in another tray Verify the network connection See Solve network printing problems Contact the network administrator Non HP supply installed Economode disabled A non HP supply or a refilled
204. model has a duplexer See Clear jams The software for the device is not configured for the device port Check the software device selection menu to make sure that it is using the correct port If the computer has more than one port make sure that the device is attached to the correct one The device is on a network and is not receiving a signal Disconnect the device from the network and use a parallel or USB cable to attach it directly to a computer Reinstall the printing software Print a job that you know works Clear any stopped jobs from the print queue The device is not receiving power If no lights are on check the power cord connections Check the power switch Check the power source The device is malfunctioning Check the control panel display for messages and lights to determine if the device is indicating an error Note any message and see Control panel messages 176 Chapter 11 Problem solving Control panel message types Four types of control panel messages can indicate the status of or problems with the device ENWW Message type Description Status messages Warning messages Error messages Status messages reflect the current state of the device They inform you of normal device operation and require no interaction to clear them They change as the state of the device changes Whenever the device is ready not busy and has no pending warning messages the status message Re
205. n Image Alternate Rotation allows users to put paper in the input tray using the same orientation regardless of whether a finisher is installed Select the Standard setting to match the loading orientation of other devices that have a finisher Select the Alternate setting to use a different loading orientation that might work better with preprinted forms that are used on legacy products Stapler Stacker Staple None Use this feature to set stapling characteristics for the device A NOTE One left angled Thisitem Staples Out Continue default appears only if a Stop stapler stacker is installed ENWW Use the Administration menu 45 Table 2 14 Device Behavior menu continued Sub menu item Values Description Menu item Sub menu item General Copy Scan Ahead Behavior Auto Print Interrupt Enabled default Disabled Enabled Disabled Use this feature to turn on no wait scanning With Scan Ahead enabled the pages in the original document are scanned to disk and held until the device becomes available When this feature is enabled copy jobs can interrupt print jobs that are set to print multiple copies The copy job is inserted into the print queue at the end of one copy of the print job After the copy job is complete the device continues printing the remaining copies of the print job Copy Interrupt Enabled Disabled When this feature is enabled a copy job that is currentl
206. n about supported operating systems go to www hp com go easyprintercare Supported browsers To use the HP Easy Printer Care software you must have one of the following browsers e Microsoft Internet Explorer 5 5 or later e Netscape Navigator 7 0 or later e Opera Software ASA Opera 6 05 or later All pages can be printed from the browser Other components and utilities Windows Macintosh OS e Software installer automates the printing system e PostScript Printer Description files PPDs use with the installation Apple PostScript drivers that come with the Mac OS e Online Web registration e The HP Printer Utility change device settings view status and set up printer event notification from a Mac This utility is supported for Mac OS X V10 2 and later TE ENWW Device software 15 16 Chapter 1 Basics ENWW 2 ENWW Control panel Use the control panel Use the Administration menu 17 Use the control panel The control panel has a VGA touchscreen that provides access to all device functions Use the buttons and numeric keypad to control jobs and the device status The LEDs indicate overall device status Control panel layout The control panel includes a touchscreen graphical display job control buttons a numeric keypad and three light emitting diode LED status lights 6O OOOO OOOO 829977 2 t Attention light The Attention light indicates that
207. nd the test page to all output bins or only to a specific bin Duplex Off default Select whether the duplexer should be included in the Paper Path test On Copies 1 default Select how many pages should be sent from the specified source as part of the Paper Path 10 test 50 100 500 ENWW Use the Administration menu 51 Table 2 16 Troubleshooting menu continued Menu item Sub menu item Sub menu item Values Description Finishing Paper Path Stapling Test Finishing Options Choose from a list of available options Test paper handling features for the finisher Select the option that you want to test Media Size Letter Select the paper size for the Finishing Paper Path Test Legal A4 Executive JIS 8 5 x 13 Media Type Select the paper type for the Finishing Paper Path Test Copies Select the number of copies to include in the Finishing Paper Path Test Duplex Off Select whether to use the duplexer in the Finishing Paper Path Test The default On setting is 2 copies Test Page Print button Print a test page to use for the Finishing Paper Path Test Media Size Letter Select the options that you want to use to test the stacker Legal A4 Executive JIS 8 5 x 13 Media Type Select from a list of Select the type of media to use for the types Finishing Paper Path Test Copies Select the number of copies to include in the Finishing Paper Path Test The default se
208. nd try a print job that you know works Finally try a new cable The device is on a network or sharing device and is not Disconnect the device from the network and use USB cable to receiving a clear signal attach it directly to a computer Print a job that you know works Solve general printing problems 175 The device prints but the text is wrong garbled or incomplete Cause Solution The wrong driver was selected in the software Check the software device selection menu to make sure that an HP LaserJet M5025 or HP LaserJet M5035 device is selected The software program is malfunctioning Try printing a job from another program The device does not respond when you select Print in the software Cause Solution The device is out of media Add media The device might be in the manual feed mode Change the device from manual feed mode The cable between the computer and the device is not connected correctly Disconnect and reconnect the cable The device cable is defective If possible attach the cable to another computer and print a job that you know works You might also try using a different cable The wrong device was selected in the software The device might have a jam Check the software device selection menu to make sure that an HP LaserJet M5025 or HP LaserJet M5035 device is selected Clear any jams paying careful attention to the duplexer area if your
209. needing attention Provides help information and links Supplies Ordering window Provides access to online or e mail supplies ordering e Provides links to troubleshooting and maintenance tools e Ordering list Shows the supplies that you can order for each device If you want to order a certain item click the Order check box for that item in the supplies list e Shop Online for Supplies button Opens the HP SureSupply Web site in a new browser window If you have checked the Order check box for any items the information about those items can be transferred to the Web site where you will receive information on options for purchasing your selected supplies e Print Shopping List button Prints the information for the supplies that have the Order check box selected Alert Settings window Allows you to configure the device to automatically notify you of device issues e Alerts on or off Activates or deactivates the alerts feature e When alerts appear Sets when you want alerts to appear either when you are printing to that particular device or anytime there is a device event e Alert event type Sets whether you want alerts for only critical errors or for any error including continuable errors e Notification method Sets what type of alert should appear pop up message or desktop alert Overview tab Contains basic status information for the device e Devices list Shows the devices that you can select
210. nereiie ee a ETE EEEE EEEE A AEE 161 Clean the exterior ccccsccccceecsseccccereesneccecerecsecteceeeebaataceecnuaacecerenseceteceeessaeseceeennneces 161 Clean the scanner glass ccccccncodesarii iiini in eiin an iE T Nee eee 161 Clean the scanner lid backing c ceeeceeeeee eee eene eter ete ne tees ee tneeee eee naeeeeeeteeeeeeetiaeeeeeee 162 Clean the ADE a icestccc ceceheceieatesegasals he cuccecesaeatieesda E A EE A T Ge E AE E E 163 Clean the paper path ccceccececceeceenccee cee ee eee ee eee tae e aaa aaaaeeaeeeeeeeeeeeeeeeeeseetessecsseneaeeenes 164 Calibrate the SCAMMER ii 2 45 ssadete debs annedcccass N A TA NNE 165 11 Problem solving Problem solving Checklist wescvssadtes awa heese avsddsdie evi ines EEEE 168 Factors that affect performance cccceeeeeeeeeecnceeneecaeceeeeeeeeeeeeeeeeteesgsncecsuaeeeeeeeeees 168 Problem solving Tlowehatt sites ci ceceisaveatedees eheadesetetiiagd seed snadsagier eens sae EENE 169 Solve general printing problems ceceeeeeee seen teeter eete eee eee ete tees ee eaaeee eee eaaaeeeeeeeaaeeeeeeenaeeeenenaas 174 Control panel message TYPOS seis csc cccetcaseeccensassecdchanvagenecersapenedeharvieediecesaigeeedersbvaeecdchanapeecdersaageecavasces 177 Control panel MESSAGES oionn arannana ATEAN ANARE A A A andes 178 Common causes of JANIS iier a E asad eeen jo baen aan ee dnees toe vagandaxsagenes 187 Jam TOC ATIONS siscteceies is secedene vin Reatttce
211. ng software 9 dpi settings 48 154 drivers included 3 Macintosh features 109 Macintosh settings 109 ENWW Macintosh problem solving 229 operating systems supported 9 preconfiguration 11 presets Macintosh 109 quick sets Windows 102 selecting 10 Services tab 108 settings 11 12 universal 10 Update Now 11 Windows features 102 Windows settings 102 dropouts problem solving 211 duplex printing accessory error messages 183 duplexer jams clearing 197 locating 6 7 Macintosh settings 111 154 media supported 70 models including 2 3 paper path test 52 part number 237 problem solving 175 Windows settings 106 duplexing blank pages default settings 45 copying documents 119 default settings 28 E e mail default settings 26 e mail alerts 146 154 E mail Setup menu 43 Easy Printer Care software 15 147 Economode 49 EIO accessory settings 32 EIO cards buffer overflow 179 errors 182 installing 270 partnumbers 238 removing 271 slots 264 electrical specifications 251 embedded Web server 14 149 end of life disposal 257 energy specifications 251 Energy Star compliance 4 enlarging documents 103 envelopes loading 78 specifications 64 69 storing 72 wrinkled problem solving 216 environment for device problem solving 208 environment for printer specifications 252 environmental stewardship program 255 EPS files problem solving 230 Error button control panel touchscreen 20 error messages A
212. nned by using the glass Multiple page documents can be scanned easily by using the ADF ENWW Perform basic e mail functions 129 Send documents The device scans both black and white and color originals You can use default settings or change the scanning preferences and file formats The following are the default settings e Color e PDF requires the recipient to have an Adobe Acrobat viewer to view the e mail attachment For information about changing the settings for the current job see Change e mail settings for the current job Send a document 1 Place the document face down on the scanner glass or face up in the ADF 2 From the Home screen touch E mail 3 If prompted type your user name and password 4 Complete the From To and Subject fields Scroll down and complete the CC BCC and Message fields if appropriate Your user name or other default information might appear in the From field If so you might not be able to change it 5 Optional Touch More Options to change the settings for the document that you are sending for example the document s original size If you are sending a two sided document you should select Sides and an option with a two sided original 6 Press Start to begin sending 7 When you are finished remove the original document from the scanner glass or ADF Use the auto complete function When you type characters into the To CC or From fields on the Send E mail screen the
213. ntrol panel menu configuration View and print internal pages Receive notification of device and supplies events View and change network configuration View support content that is specific to the current state of the device When the device is connected to the network the embedded Web server is automatically available You can open the embedded Web server from Windows 95 and later To use the embedded Web server you must have Microsoft Internet Explorer 4 and later or Netscape Navigator 4 and later The embedded Web server works when the device is connected to an IP based network The embedded Web server does not support IPX based or AppleTalk printer connections You do not need Internet access to open and use the embedded Web server Open the embedded Web server by using a network connection 1 ENWW In a supported Web browser on your computer type the device IP address or host name in the address URL field To find the IP address or host name print a configuration page See Use information pages EA NOTE After you open the URL you can bookmark it so that you can return to it quickly in the future The embedded Web server has three tabs that contain settings and information about the device the Information tab the Settings tab and the Networking tab Click the tab that you want to view See Embedded Web server sections for more information about each tab Use the embedded Web server 149 Embedded Web server sec
214. o 24 C 68 to 75 F with a relative humidity of 45 to 55 The following guidelines should be helpful when evaluating the paper s storage environment e Paper should be stored at or near room temperature e The air should not be too dry or too humid due to the hygroscopic properties of paper e The best way to store an opened ream of paper is to rewrap it tightly in its moisture proof wrapping If the product environment is subject to extremes unwrap only the amount of paper to be used during the day s operation to prevent unwanted moisture changes e Proper storage of envelopes helps contribute to print quality Envelopes should be stored flat If air is trapped in an envelope creating an air bubble then the envelope might wrinkle during printing Chapter 4 Media and trays ENWW Load media into the input trays Load tray 1 multipurpose tray Load special print media such as envelopes labels and transparencies in tray 1 only Load only paper in trays 2 and 3 and optional trays 4 5 and 6 Tray 1 holds up to 100 sheets of paper up to 75 transparencies up to 50 sheets of labels or up to 10 envelopes 1 Open tray 1 by pulling the front cover down Ai he fl 2 Slide out the plastic tray extender If the media that is being loaded is longer than 229 mm 9 in also flip open the additional tray extender 3 Slide the media width guides slightly wider than the media ENWW Load media into the
215. odel number This number should not be confused with the product name or the product number s 4 The product meets the requirements of EN55022 amp CNS13438 Class A in which case the following applies Warning This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures 5 All worldwide modular approvals for analog fax accessory obtained by Hewlett Packard under the regulatory model number BOISB 0308 00 incorporate the Multi Tech Systems MT5634SMI Socket Modem Module Boise Idaho USA 11 May 2006 For regulatory topics only Australia Contact Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn Victoria 3130 Australia European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Standards Europe Herrenberger Strasse 140 D 71034 B blingen FAX 49 7031 14 3143 USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise ID 83707 0015 Phone 208 396 6000 260 AppendixD Regulatory information ENWW Safety statements ENWW Laser safety The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States The de
216. oftware program many of the product features are available from the printer driver For complete information about the features that are available in the printer driver see the printer driver Help The following features are described in this section e Create and use quick sets e Use watermarks e Resize documents e Set a custom paper size from the printer driver e Use different paper and printing covers e Print a blank first page Print multiple pages on one sheet of paper e Print on both sides of the paper e Use the Services tab EA NOTE Settings in the printer driver and software program generally override control panel settings Software program settings generally override printer driver settings Create and use quick sets Use quick sets to save the current driver settings for reuse Quick sets are available on most printer driver tabs You can save up to 25 Print Task Quick Sets Create a quick set 1 Open the printer driver See Open the printer drivers 2 Select the print settings that you want to use 3 Inthe Print Task Quick Sets box type a name for the quick set 4 Click Save Use quick sets 1 Open the printer driver see Open the printer drivers 2 Select the quick set that you want to use from the Print Task Quick Sets drop down list 3 Click OK EA NOTE To use printer driver default settings select Default Print Settings from the Print Task Quick Sets drop down
217. on Is the device in the Ready state Are all necessary cables connected Do any messages appear on the control panel Are genuine HP supplies installed Was a recently replaced print cartridge installed correctly and was the pull tab and or attached tape on the cartridge removed For additional information about installation and setup see the getting started guide If you cannot find solutions to problems in this guide go to www hp com support M5025mfp or www hp com support M5035mfp Factors that affect performance Several factors affect the time it takes to print a job A The use of special paper such as transparencies heavy paper and custom size paper Device processing and download time The complexity and size of graphics The speed of the computer you are using The USB connection The I O configuration The amount of memory installed The network operating system and configuration if applicable Device personality PCL or PS NOTE Although additional memory can resolve memory problems improve how the device handles complex graphics and improve download times it will not increase maximum printing speed ppm 168 Chapter 11 Problem solving ENWW Problem solving flowchart Symptom Check The control panel display is blank no lights are lit and the device makes no sounds from the motors Is the power on Possible causes The power switch might be off The power cord might be unplugged
218. on Check the media quality Do not use damaged or irregular media Use only media that meets HP specifications See Media and trays Do not use media that has already been used in a printer or copier Do not print on both sides of envelopes transparencies vellum or labels Do not use media with staples or media that has had the staple removed Staples can damage the device and can void warranty Make sure that the power supplied to the device is steady and meets specifications See Specifications Clean the device See Clean the device Contact an HP authorized service or support provider to perform routine maintenance See the support flyer that was included with the device or see HP Customer Care 204 Chapter11 Problem solving ENWW Clear staple jams To reduce the risk of staple jams make sure that you staple 30 or fewer pages of media 80 g m or 20 Ib at a time The control panel message 13 XX YY Stapler jam inside stapler door on the HP LaserJet M5035XS MFP alerts you to a staple jam To clear the jam follow the instructions on the onscreen dialog box or follow the steps below 1 Open the stapler door 2 Lift up the green handle on the staple cartridge to dislodge it and then pull the cartridge out of the device SS 3 Clear any loose staples from the stapler and from the staple cassette ENWW Clear staple jams 205 4 Lift up on the small lever at the back of the st
219. on procedure If necessary install a different DIMM EF NOTE If you installed a device language personality check the Installed Personalities and Options section on the configuration page This area should list the new device language 268 Appendix E Working with memory and print server cards ENWW Save resources permanent resources Utilities or jobs that you download to the device sometimes include resources for example fonts macros or patterns Resources that are internally marked as permanent remain in the device memory until you turn the device power off Use the following guidelines if you use the page description language PDL ability to mark resources as permanent For technical details see an appropriate PDL reference for PCL or PS e Mark resources as permanent only when it is absolutely necessary that they remain in memory while the device power is turned on e Send permanent resources to the device only at the beginning of a print job and not while the device is printing EA NOTE Overusing permanent resources or downloading them while the device is printing might affect device performance or the ability to print complex pages Enable memory for Windows 1 On the Start menu Settings and Printers or Printers and Faxes Select this device and select Properties On the Configure tab click More 2 3 4 Inthe Total Memory field type or select the total amount of memory that is now installed 5 Cl
220. ontrol panel On the Print Quality submenu select Fuser Modes and then select the media type you are using If you have observed a rougher texture on one side of your media try printing on the smoother side Make sure that the environmental specifications for the device are being met See Operating environment Make sure that type and quality of the media you are using meet HP specifications See Media and trays Solve print quality problems 213 Repeating defects AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc 1 Print a few more pages to see if the problem corrects itself 2 Ifthe distance between defects is 47 mm 1 9 in 62 mm 2 4 in or 96 mm 3 8 in the print cartridge might need to be replaced 3 Clean the inside of the device and run a cleaning page See Clean the device Also see Repeating image Repeating image o PACKARD This type of defect might occur when using preprinted forms or a large quantity of narrow media 1 Print a few more pages to see if the problem corrects itself 2 Make sure that type and quality of the media you are using meet HP specifications See Media and trays 3 Ifthe distance between defects is 47 mm 1 9 in 62 mm 2 4 in or 96 mm 3 8 in the print cartridge might need to be replaced 214 Chapter 11 Problem solving ENWW Misformed characters AaBbCc AaBbCc AABLbLCo AABLbLCo AaBbCc AaBbCc 1 Print a few more
221. ontrol panel You can also copy originals by using either the ADF or the scanner glass The device can process copying printing and digital sending jobs simultaneously This chapter provides information about how to make copies and how to change copy settings including the following topics Use the Copy screen e Set the default copy options e Basic copy instructions e Adjust the copy settings e Change the copy collation setting e Copy two sided documents e Copy mixed size originals e Copy photos and books e Combine copy jobs by using Job Build e Cancel a copy job It is recommended that you review the basic control panel information before using the device copying functions See Control panel for more information ENWW 113 Use the Copy screen From the Home screen touch Copy to view the Copy screen The Copy screen is shown in Figure 7 1 Copy screen Note that only the first six copy features are immediately visible In order to view additional copy features touch More Options A Start Copy Ready Copies EES 2 Sides Reduce Enlarge 1 to 2 Sided Auto 120 Staple Collate Paper Selection Uncollated More Auto Letter N Options Content Orientation Image Adjustment g Normal Figure 7 1 Copy screen 114 Chapter7 Copy ENWW Set the default copy options You can use the administration menu to establish default settings that apply to all copy jobs If nece
222. oof and hold feature The proof and hold feature provides a quick and easy way to print and proof one copy of a job and then to print the additional copies To permanently store the job and prevent the device from deleting it when space is needed for something else select the Stored Job option in the driver Create a proof and hold job VAN CAUTION Ifthe device needs additional space to store newer proof and hold jobs the device deletes other stored proof and hold jobs starting with the oldest job To permanently store a job and prevent the device from deleting it when space is needed select the Stored Job option in the driver instead of the Proof and Hold option In the driver select the Proof and Hold option and type a user name and job name The device prints one copy of the job for you to proof Then see Print the remaining copies of a proof and hold job Print the remaining copies of a proof and hold job At the device control panel use the following procedure to print the remaining copies of a job held on the hard disk 1 From the Home screen touch Job Storage 2 Touch the Retrieve tab 3 Scroll to and touch the job storage folder that holds the job 4 Scroll to and touch the job that you want to print 5 Touch the Copies field to change the number of copies to print Touch Retrieve Stored Job to print the document Delete a proof and hold job When you send a proof and hold job the device automatically
223. ore media in an area that meets specifications specifications See Operating environment 3 Try using paper from an unopened ream 4 Ifthe problem persists contact HP Customer Care See HP Customer Care E mail problems Are you able to send e The SMTP gateway might need to be See Solve e mail problems mail attachments reconfigured Does an E mail gateway not responding message appear on the control panel Are you able to change The device might be configured so that Use the embedded Web server to the From e mail the From e mail address cannot be change these settings See Use the address changed embedded Web server The device might require you to sign in before you can change the From e mail address Are you able to change Change the settings at the control panel 1 Atthe control panel touch E mail the file type or the color or by using the embedded Web server and then touch More Options setting for e mail See Change e mail settings for the attachments current job 2 To change the settings by using the embedded Web server see Use the embedded Web server Do you receive a job The e mail address to which you are 1 Send a test e mail from your failed e mail message sending the document might be computer when you try to send ane incorrect mail attachment 2 Use the embedded Web server to The file size might be larger than the change the maximum allow
224. ored Job to print the document Delete a private job A private job is automatically deleted from the device hard disk after you release it for printing If you want to delete the job without printing it use this procedure 1 From the Home screen touch Job Storage 2 Touch the Retrieve tab 3 Scroll to and touch the job storage folder that holds the private job 4 Scroll to and touch the private job that you want to delete 99 EZ NOTE A private job will have a A lock symbol next to it 5 Touch the PIN field 6 Use the numeric keypad to type the PIN and then touch OK 7 Touch Delete Use job storage features 97 Use the QuickCopy feature The QuickCopy feature prints the requested number of copies of a job and stores a copy on the device hard disk Additional copies of the job can be printed later This feature can be turned off in the printer driver The default number of different QuickCopy jobs that can be stored on the device is 32 At the control panel you can set a different default number See Use the Administration menu Create a QuickCopy job A CAUTION Ifthe device needs additional space to store newer QuickCopy jobs the device deletes other stored QuickCopy jobs starting with the oldest job To permanently store a job and prevent the device from deleting it when space is needed select the Job Storage option in the driver instead of the QuickCopy option In the driver select the Qu
225. ory is included with the HP LaserJet M5035X MFP and the HP LaserJet M5035XS MFP Supplies and maintenance kits Item Description Part number HP LaserJet print cartridge 15 000 page cartridge Q7570A Staple cassette 5 000 staple cassette Q7839A Print engine maintenance kit 110 V Maintenance kit for 110 V devices Q7832A Print engine maintenance kit 220 V Maintenance kit for 220 V devices Q7833A ADF maintenance kit Maintenance kit for the automatic Q7842A document feeder Memory Item Part number 48 MB Q7714A 64 MB Q7715A 128 MB Q7718A 256 MB Q7719A 512 MB Q7720A ENWW Partnumbers 237 Cables and interfaces Item Description Part number Enhanced O EIO cards HP Jetdirect 620n Fast Ethernet 10 100Base TX print server J7934G HP Jetdirect print server multi HP Jetdirect 625n Fast Ethernet 10 100 1000Base TX print J7960G protocol EIO network cards server HP Jetdirect 635n IPv6 IPsec Fast Ethernet J7961G 10 100 1000Base TX print server USB cable 2 meter A to B cable C6518A Print media For more information about media supplies go to http www hp com go ljsupplies Item Description Part number HP Soft Gloss laser paper For use with HP LaserJet devices This is coated paper good for business documents with high impact such as brochures sales material and documents with graphics and photographic images Specifications 32 Ib 120 g m Letter
226. otches on the DIMM with the DIMM slot Check that the locks on each side of the DIMM slot are open 8 loo TOT J Press the DIMM straight into the slot and press firmly Make sure the locks on each side of the DIMM snap into place A NOTE To remove a DIMM first release the locks Close the formatter door mne m loo TOT 4 3 8 S000 E Installing printer memory 267 8 Replace the formatter cover SSS ae x i ie oe 9 Reconnect the cables and then turn on the device Check DIMM installation After installing the DIMM make sure that the installation was successful Verify that DIMM is installed correctly 1 Turn the device on Check that the Ready light is illuminated after the device has gone through the startup sequence If an error message appears a DIMM might have been incorrectly installed See Control panel messages 2 Print a configuration page see Use information pages 3 Check the memory section on the configuration page and compare it to the configuration page that was printed before the memory installation If the amount of memory has not increased the DIMM might not be installed correctly or the DIMM might be defective Repeat the installati
227. over page Print multiple pages on one sheet of paper e Printon both sides of the paper E NOTE Settings in the printer driver and software program generally override control panel settings Software program settings generally override printer driver settings Create and use presets Use presets to save the current printer driver settings for reuse Create a preset 1 Open the printer driver see Open the printer drivers 2 Select the print settings 3 Inthe Presets box click Save As and type a name for the preset 4 Click OK Use presets 1 Open the printer driver see Open the printer drivers 2 Inthe Presets menu select the preset that you want to use Ex NOTE To use printer driver default settings select the Standard preset ENWW Use features in the Macintosh printer driver 109 Print a cover page You can print a separate cover page for your document that includes a message such as Confidential 1 Open the printer driver see Open the printer drivers 2 Onthe Cover Page or Paper Quality pop up menu select whether to print the cover page Before Document or After Document 3 Inthe Cover Page Type pop up menu select the message that you want to print on the cover page Ex NOTE To print a blank cover page select Standard as the Cover Page Type Print multiple pages on one sheet of paper You can print more than one page on a single sheet of paper This
228. pages to see if the problem corrects itself 2 Make sure that the environmental specifications for the device are being met See Operating environment Page skew 1 Print a few more pages to see if the problem corrects itself 2 Verify that no torn pieces of media are inside the device 3 Make sure that media is loaded correctly and that all adjustments have been made See Load media into the input trays Make sure that the guides in the tray are not too tight or too loose against the media 4 Turn over the stack in the tray Also try rotating the stack 180 5 Make sure that the type and quality of the media you are using meet HP specifications See Media and trays 6 Make sure that the environmental specifications for the device are being met See Operating environment 7 Perform a tray alignment by opening the Administration menu at the device control panel On the Print Quality submenu touch Set Registration Choose a tray under Source and then run a test page For more information see Print Quality menu ENWW Solve print quality problems 215 Curl or wave Turn over the stack in the tray Also try rotating the stack 180 Make sure that the type and quality of the media you are using meet HP specifications See Media and trays Make sure that the environmental specifications for the device are being met See Operating environment Try printing to a different output bin If media is
229. paper For use with all office equipment laser and inkjet devices copiers and fax machines This is good for high volume printing Satisfies U S Executive Order 13101 for environmentally preferable products Specifications 84 bright 20 Ib 30 post consumer content Letter 8 5 x 11 in 500 sheets ream 10 ream carton HPE1120 North America Letter 8 5 x 11 in 3 hole 500 sheets ream 10 ream carton Legal 8 5 x 14 in 500 sheets ream 10 ream carton HPE113H North America HPE1420 North America HP LaserJet transparencies For use only with HP LaserJet monochrome devices For crisp sharp text and graphics rely on the only transparencies specifically designed and tested to work with monochrome HP LaserJet devices Specifications 4 3 mil thickness Letter 8 5 x 11 in 50 sheets to a carton 92296T North America Asia Pacific countries regions and Europe A4 210 x 297 mm 50 sheets to a carton 922296U Asia Pacific countries regions and Europe 240 Appendix A Supplies and accessories ENWW B Service and support Hewlett Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet M5025 M5035 M5035X and M5035XS One year on site warranty HP warrants to you the end user customer that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of
230. pness To optimize the image for text touch Copy and then touch Optimize Text Picture Select Text Media handling problems Problem Cause Solution Poor print quality or toner adhesion The paper is too moist too rough too heavy or too smooth or it is embossed or from a faulty paper lot Try another kind of paper between 100 and 250 Sheffield 4 to 6 moisture content Dropouts jamming or curl The paper has been stored incorrectly Store paper flat in its moisture proof wrapping The paper has variability from one side to the other Turn the paper over Excessive curl The paper is too moist has the wrong grain direction or is of short grain construction Try changing the fuser mode see Select the correct fuser mode or use long grain paper The paper varies from side to side Turn the paper over Jamming damage to device The paper has cutouts or perforations Use paper that is free of cutouts or perforations 224 Chapter 11 Problem solving Problem Problems with feeding Cause The paper has ragged edges Solution Use high quality paper that is made for laser printers The paper varies from side to side The paper is too moist too rough too heavy or too smooth has the wrong grain direction or is of short grain construction or it is embossed or from a faulty paper lot Turn the paper over e Try another kind of paper
231. r e Use job storage features 89 Use the stapler The automatic stapler is only available on the HP LaserJet M5035XS MFP The optional stapler stacker can staple jobs of up to 30 sheets of 75 g m 20 Ib paper The stapler can staple these sizes A4 Letter Legal Executive JIS and 8 5x13 It can stack up to 500 sheets of paper e Paper weight can range from 60 to 120 g m 16 to 32 Ib Heavier paper might have a stapling limit of fewer than 30 sheets e Ifthe job consists of only one sheet or if it consists of more than 30 sheets the MFP delivers the job to the bin but the MFP does not staple the job e The stapler supports paper only Do not try to staple other types of print media such as envelopes transparencies or labels When you want the MFP staple a document select stapling in the software You can usually select the stapler in your program or printer driver although some options might be available only in the printer driver Where and how you make selections depends on your program or printer driver If you cannot select the stapler in the program or printer driver select the stapler at the MFP control panel The stapler accepts print jobs if it is out of staples but it does not staple the pages The printer driver can be configured to disable the staple option if the staple cartridge is empty 90 Chapter 5 Device features ENWW Load staples Each staple cassette holds 5 000 unformed staples 1 Open the
232. rays Light print entire page 1 Make sure that the print cartridge is fully installed 2 Make sure that the Economode setting is turned off at the control panel and in the printer driver 3 Open the Aministration menu at the device control panel Open the Print Quality menu and increase the Toner Density setting See Print Quality menu 4 Try using a different type of media 5 The print cartridge might be almost empty Replace the print cartridge 210 Chapter 11 Problem solving ENWW Specks AaQBbCc AaBbCc AABOCE AQBbCCe ACGBbCe Specks might appear on a page after a jam has been cleared 1 Print a few more pages to see if the problem corrects itself Clean the inside of the device and run a cleaning page See Clean the device 2 3 Try using a different type of media 4 Check the print cartridge for leaks If the print cartridge is leaking replace it Dropouts 1 Make sure that the environmental specifications for the device are being met See Operating environment 2 Ifthe media is rough and the toner easily rubs off open the Administration menu at the device control panel Open the Print Quality menu select Fuser Modes and then select the media type you are using See Print Quality menu 3 Try using a smoother media ENWW Solve print quality problems 211 Lines Aci BDC O Ac Bha AcBDCO Acd BDC Ac BDC 1 Print a few more
233. rd drive folder Library Printers PPDs Contents Resources lt lang gt lproj where lt lang gt represents the two letter language code for the language that you are using Reinstall the software See the getting started guide for instructions The device might not be ready Make sure that the cables are connected correctly the device is on and the Ready light is on If you are connecting through a USB or Ethernet hub try connecting directly to the computer or use a different port The interface cable might be defective or of poor quality Replace the interface cable Make sure to use a high quality cable A print job was not sent to the device that you wanted Cause Solution The print queue might be stopped Restart the print queue Open Print Monitor and select Start Jobs The wrong device name or IP address is being used Another device Check the device name IP address or Rendezvous host name by with the same or similar name IP address or Rendezvous hostname printing a configuration page See Use information pages Verify that might have received your print job the device name IP address or Rendezvous host name on the configuration page matches the device name IP address or Rendezvous host name in the Print Center or Printer Setup Utility An encapsulated PostScript EPS file does not print with the correct fonts Cause Solution This problem occurs with some programs e _ Try downloading the fonts t
234. rder directly through the embedded Web server for printers that are connected to a network Use the following steps to order printing supplies directly through the embedded Web server 1 In the Web browser on the computer type the IP address or host name of the device The status window opens 2 Inthe Other links area double click Order Supplies This provides a URL for a site from which you can purchase consumables 3 Select the part numbers that you want to order and follow the instructions on the screen Order directly through the HP Easy Printer Care software HP Easy Printer Care software is a printer management tool designed to make printer configuration monitoring supplies ordering troubleshooting and updating as simple and efficient as possible For more information about HP Easy Printer Care software go to http www hp com go easyprintercare 236 Appendix A Supplies and accessories ENWW Part numbers The following list of accessories was current at the time of printing Ordering information and availability of the accessories might change during the life of the device Accessories Item Description Part number Optional duplexer Provides automatic printing on both Q7549A sides of the paper EZ NOTE The automatic duplexer is included with the HP LaserJet M5035X MFP and the HP LaserJet M5035XS MFP Optional analog fax accessory Provides fax capabilities Q3701A Ey NOTE The analog fax access
235. rect Touch DLC LLC Touch Enable Touch Off fo oe toe or ee oe Touch Save HP Jetdirect ElO print servers HP Jetdirect print servers network cards can be installed in the EIO slot These cards support multiple network protocols and operating systems HP Jetdirect print servers facilitate network management by allowing you to connect a printer directly to your network at any location HP Jetdirect print servers also support the Simple Network Management Protocol SNMP which provides remote printer management and troubleshooting through the HP Web Jetadmin software EA NOTE Configure the card through the control panel the printer installation software or HP Web Jetadmin Refer to the HP Jetdirect print server documentation for more information Chapter 3 I O Configuration ENWW ENWW Media and trays e General guidelines for media e Considerations for special media e Select print media e Printing and paper storage environment ry Load media into the input trays e Load documents for faxing copying and scanning Print on rotated media e Print full bleed images Print on custom size media e Control print jobs 61 General guidelines for media Hewlett Packard Company recommends testing any paper before buying it in large quantities VAN CAUTION Using media that does not conform to the specifications listed here or in the HP LaserJet Printer Family Print Media Guide c
236. replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used 242 Appendix B Service and support ENWW Print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship This warranty does not apply to products that a have been refilled refurbished remanufactured or tampered with in any way b experience problems resulting from misuse improper storage or operation outside of the published environmental specifications for the device product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem and print samples or contact HP customer support At HP s option HP will either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IM
237. res The following job storage features are available for this device e Proof and hold jobs This feature provides a quick and easy way to print and proof one copy of a job and then print the additional copies e Private jobs When you send a private job to the device the job does not print until you provide the required personal identification number PIN at the control panel e QuickCopy jobs You can print the requested number of copies of a job and then store a copy of the job on the device hard disk Storing the job allows you to print additional copies of the job later e Stored jobs You can store a job such as a personnel form time sheet or calendar on the device and allow other users to print the job at any time Stored jobs also can be protected by a PIN Follow the instructions in this section to gain access to the job storage features at the computer See the specific section for the type of print copy or scan job that you want to create A CAUTION Ifyou turn off the device all QuickCopy proof and hold and private jobs are deleted Gain access to the job storage features For Windows 1 On the File menu click Print 2 Click Properties and then click the Job Storage tab 3 Select the job storage mode that you want For Macintosh In newer drivers Select Job Storage in the pull down menu in the Print dialog box In older drivers select Printer Specific Options ENWW Use job storage features 95 Use the pr
238. ri o E a E a AEE EEA EEE 130 Send a document 00 eee eeeceeccecc cee ce eect eect eee ee eee eeetet te ce ee eaeceaaaaaaaaaeaaecaeecaeeeeeeees 130 Use the auto complete function cccccccceeceeeeceeeeeeeeeeeeeeeeeeeeeteetteeeeeeeeneees 130 Use the address DOOK iisisti aai aaaea aaant a aAa 131 Create a recipient list 2 ccecceceeceeceeceeeceecneeaeeeeeeeeeeeeeeeeeeeeeeeeedee aa iaaa aaia aani 131 Use the local address DOOK cccccccceeceee eee teeeeeeeeeaeeeaeeeaaaaaanaaeaaeceeeeeeeeeeeeeeeeeeeeeeeteeess 132 Add e mail addresses to the local address DOOK cccceeceeeeeeeeeeeeeeeeeeeees 132 Delete e mail addresses from the local address book seeeeeeeeeees 132 Change e mail settings for the current job eee eectee cette eecte eter eee eaeeee eee eeeaaeeeeeeeeenaeeeeeeenenaeaes 133 SCAN toafolder ierices aa na EAE EEAS Ee AA E AEAEE AE ala ease he eee ees 134 Scan to a workflow destination cccceccsccccceceeeeeeeeeeeeeeeeceeecaaaaaeaaecaeeeeeeeeeeeeeeeeeeeeeesecsecscicaesaeeeeeeees 134 9 Fax PNOO TD O E T de ueeuasecets 136 Install the Tax aCCOSSOMY asaini Nania ARE 136 Connect the fax accessory to a phone line seeesssssseessrrreeseesrnnnaaarnnnnnaaaenennnaaaannannnaaaeet 140 Configure and use the fax features sseeessssnnsessrnerseernnnnnrssnnnasatrennaaannannanaenennnaannannnaaaeee 140 DIAL TAK os P I E A A E E E Fevabiae eee eka 141 vi ENWW
239. rint your job again Contact HP Customer Care See HP Customer Care or the support flyer that came in the device box The paper length adjustment control in the tray is set at a length that is greater than the media size Adjust the paper length adjustment control to the correct length Solve copy problems 225 Performance problems Problem Cause Solution No copy came out The input tray might be empty Load media in the device SeeLoad media into the input trays for more information The original might have been loaded Load the original correctly in the ADF or incorrectly flatbed scanner See Load media into the input trays Copies are blank The sealing tape might not have been Remove the print cartridge from the removed from the print cartridge The original might have been loaded incorrectly device pull out the sealing tape and then reinstall the print cartridge Load the original correctly in the ADF or flatbed scanner See Load media into the input trays The media might not meet HP specifications Use media that meets HP specifications See Media and trays The print cartridge toner level might be Replace the print cartridge See Change low the print cartridge The wrong original was copied The ADF might be loaded Make sure that the ADF is empty Copies are reduced in size The device software settings might be See the device software Help for more set
240. ripes appearon The media might not meet Use media that meets HP specifications the copy HP specifications See Media and trays The print cartridge toner level might be Replace the print cartridge See Change Cc low the print cartridge Cc Cc Cc Cc ENWW Solve copy problems 223 Problem Cause Solution Unwanted lines appear on the copy AciBkoioG Aca BCO AciBhI CO AciBhI CO Acd BDC Tray 1 or tray 2 might not be installed correctly Verify that the tray is in place The flatbed scanner or the ADF glass might be dirty Clean the flatbed scanner or the ADF glass See Clean the device The photosensitive drum inside the print cartridge might have been scratched Install a new HP print cartridge See Change the print cartridge Black dots or streaks appear on the copy Ink glue correction fluid or an unwanted substance might be on the automatic document feeder ADF or flatbed scanner Clean the device See Clean the device Copies are too light or dark The darkness setting needs to be adjusted Touch Copy and then touch Image Adjustment Adjust the Darkness slider to lighten or darken the image Text is unclear The sharpness setting needs to be adjusted The image should be optimized for text To adjust the sharpness touch Copy and then touch Image Adjustment Adjust the Sharpness slider to the right to increase the shar
241. rl e Make sure that the card stock is not wrinkled nicked or otherwise damaged e Set margins at least 2 mm 0 08 inch away from the edges A CAUTION In general do not use paper that is heavier than the media specification recommended for this device Doing so can cause misfeeds jams reduced print quality and excessive mechanical wear However some heavier media such as HP Cover Stock can be used safely EA NOTE Select Cardstock 164 g m to 199 g m 43 to 53 Ib cover in the printer driver Letterhead and Letterhead is premium paper that often has a watermark sometimes uses cotton fiber and is available preprinted forms in a wide range of colors and finishes with matching envelopes Preprinted forms can be made of a broad spectrum of paper types ranging from recycled to premium Many manufacturers now design these grades of paper with properties optimized for laser printing and advertise the paper as laser compatible or laser guaranteed Some of the rougher surface finishes such as cockle laid or linen might require the special fuser modes that are available on some printer models to achieve adequate toner adhesion EA NOTE Some page to page variation is normal when printing with laser printers This variation cannot be observed when printing on plain paper However this variation is obvious when printing on preprinted forms because the lines and boxes are already placed on the page ENWW Considerat
242. roduct ENWW Environmental product stewardship program 257 Material Safety Data Sheet MSDS Material Safety Data Sheets MSDS for supplies containing chemical substances for example toner can be obtained by contacting the HP Web site at www hp com go msds or www hp com hpinfo community environment productinfo safety For more information To obtain information about these environmental topics Visit http Awww hp com go environment or http www hp com hpinfo community environment Product environmental profile sheet for this and many related HP products HP s commitment to the environment HP s environmental management system HP s end of life product return and recycling program Material Safety Data Sheets productinfo safety 258 AppendixD Regulatory information ENWW Telecom statement The HP LaserJet M5035X MFP and HP LaserJet M5035XS MFP models have the HP LaserJet Analog Fax Accessory 300 already installed to provide communication to the public switch telephone network PSTN for fax functionality See the HP LaserJet Analog Fax Accessory 300 User Guide for all regulatory approval information and regulatory notices associated with the fax functionality and that device ENWW Telecom statement 259 Declaration of conformity Declaration of Conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Company Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 8371
243. rors Touch OK to continue Jam Recovery Auto default Use this feature to configure how the device handles pages that are lost during a jam On Off 44 Chapter 2 Control panel ENWW Table 2 14 Device Behavior menu continued Menu item Sub menu item Sub menu item Values Description Tray Behavior Use Requested Tray Exclusively default First Use this feature to control how the device handles jobs that have specified a specific input tray Manually Feed Prompt PS Defer Media Always default Unless Loaded Enabled default Disabled Use this feature to indicate whether a prompt should appear when the type or size for a job does not match the specified tray and the device pulls from the multipurpose tray instead Use this feature to choose either the PostScript PS or HP paper handling model Use Another Tray Enabled default Disabled Use this feature to turn on or off the control panel prompt to select another tray when the specified tray is empty Size Type Prompt Display Do not display default Use this feature to control whether the tray configuration message appears whenever a tray is opened or closed Duplex Blank Pages Image Rotation Auto default Yes Standard default Use this feature to control how the device handles two sided jobs duplexing This option is available if the device does not have a finisher that requests rotatio
244. ry To continue touch OK 21 Page too complex To continue touch OK Description The device received more data than can fit in the available memory You might have tried to transfer too many macros soft fonts or complex graphics The page formatting process was not fast enough for the device Recommended action Touch OK to print the transferred data some data might be lost and then simplify the print job or install additional memory Touch OK to print the transferred data Some data might be lost If this message appears often simplify the print job 22 ElO lt X gt buffer overflow To continue touch OK 22 Embedded I O buffer overflow To continue touch OK Too much data was sent to the EIO card in the specified slot X An incorrect communications protocol might be in use Too much data was sent to the embedded HP Jetdirect print server Touch OK to print the transferred data Some data might be lost Check the host configuration If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support M5025mfp or www hp com support M5035mfp Touch OK to print the transferred data Some data might be lost 22 USB I O buffer overflow To continue touch OK Too much data was sent to the USB buffer Touch OK to clear the error message Data will be lost 30 1 YY Scanner failure An error has occurred in the scanner
245. s Resolution 300 Use this feature to select the print resolution 600 FastRes 1200 default ProRes 1200 REt Off Enable Resolution Enhancement technology REt idk which produces print output with smooth angles 48 Chapter 2 Control panel ENWW Table 2 15 Print Quality menu continued Menu item Sub menu item Values Description Medium default curves and edges All print resolutions including FastRes 1200 benefit from REt Dark Economode Enabled When Economode is enabled the device prints with a reduced amount of toner per page however the print Disabled default quality of the page is slightly reduced Toner Density Choose from a range of 1 Lighten or darken the print on the page 1 is the lightest to 5 3 is the default and 5 is the darkest Calibration Cleaning Auto Cleaning Enabled When auto cleaning is on the device prints a cleaning page when the page count reaches the value that is set Disabled default in Cleaning Interval 22 5 E NOTE Available on the HP LaserJet M5035X and HP LaserJet M5035XS MFP Cleaning Interval 1000 default Set the interval when the cleaning page should be printed The interval is measured by the number of 2000 pages printed sala Ey NOTE Available on the HP LaserJet a M5035X and HP LaserJet M5035XS MFP 10000 20000 Auto Cleaning Size Letter Select the size of paper used for the cleaning page AR B NOTE Available on the HP LaserJet M5035X and
246. s continued Control panel message Description Recommended action support M5025mfp or www hp com support M5035mfp 55 XX YY DC CONTROLLER ERROR To continue turn off then on The print engine is not communicating with the formatter Turn the device off and then turn the device on If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support M5025mfp or www hp com support M5035mfp 56 XX ERROR To continue turn off then on 57 X ERROR To continue turn off then on A temporary printing error has occurred A temporary printing error has occurred Turn the device off and then turn the device on If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support M5025mfp or www hp com support M5035mfp Turn the device off and then turn the device on If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support M5025mfp or www hp com support M5035mfp 58 XX ERROR To continue turn off then on 59 XY ERROR To continue turn off then on A temporary printing error has occurred A temporary printing error has occurred Turn the device off and then turn the device on If this message persists contact an HP authorized service or support provider See
247. s 11 private jobs 97 problem solving blank pages 175 blurred print 218 copy quality 223 copy size 226 copying 223 226 curled paper 174 216 dropouts 211 duplexing 175 e mail alerts 146 154 environment 208 EPS files 230 Error button control panel touchscreen 20 event log 50 fonts 233 gateway addresses 227 gray background 212 image defects 208 legal paper 233 light print 210 lines 212 217 lines copies 224 Linux 232 Macintosh issues 229 media 208 224 messages types of 177 network printing 220 networks 35 PostScript problems 233 printing 176 repeating defects 214 repetitive images 219 scattered lines 218 skewed pages 215 slow printing 174 smeared toner 213 specks 211 text 175 text quality 215 218 tire tracks 217 trays 174 Troubleshooting menu 50 282 Index white spots 217 Windows issues 228 wrinkled paper 216 processor speed 3 proof and hold jobs 96 ProRes 3 protocol configuration page printing 39 PS emulation driver default settings 46 selecting 10 PS error pages default settings 46 Q quality copy improving 223 copy problem solving 223 settings 48 quick sets 102 R Ready light locating 18 recipient lists 131 recovery jam 189 recycled paper 66 recycling 256 reducing documents 103 registration tray alignment 48 removing Macintosh software 13 repacking device 246 repeating defects problem solving 214 219 replacing maintenance kits 160 replacing printing cartridges 157 r
248. s 182 personality default settings 46 phone line connecting fax accessory 140 photos copying 122 loading 129 physical specifications 250 PINs private jobs 97 ports included 2 locating 8 problem solving Macintosh 230 supported 4 PostScript problem solving 233 PostScript Printer Description PPD files included 13 power specifications 251 power switch locating 5 6 7 PPDs included 13 preconfiguration driver 11 preprinted paper loading 78 presets Macintosh 109 preventive maintenance kit using 160 print cartridges accessing 5 6 7 authentication 156 error messages 184 features 4 genuine HP 155 jams clearing 198 management menu 31 non HP 155 ordering through embedded Web server 151 part numbers 237 recycling 256 replacement intervals 155 replacing 157 status viewing with HP Toolbox 148 storage 155 warranty 243 Print Document On 103 print jobs default settings 28 print quality blurred 218 dropouts 211 environment 208 gray background 212 image defects 208 jams after 208 light print 210 lines 212 loose toner 213 media 208 misformed characters 215 repeating defects 214 repetitive images 219 scattered lines 218 smeared toner 213 specks 211 tire tracks 217 troubleshooting 208 white lines 217 white spots 217 Print Quality menu control panel 48 Index 281 print stop test 53 printer drivers See drivers printer maintenance kit using 160 printing system software 9 priority setting
249. s device supports recycled paper Recycled paper must meet the same specifications as standard paper See the HP LaserJet Printer Family Print Media Guide Hewlett Packard recommends that recycled paper contain no more than 5 ground wood Chapter 4 Media and trays ENWW Select the correct fuser mode The device automatically adjusts the fuser mode based on the media type to which the tray is set For example heavy paper such as card stock might need a higher fuser mode setting in order to make the toner adhere better to the page but transparencies need a lower fuser mode setting to avoid damage to the device The default setting generally provides the best performance for most print media types The fuser mode can be changed only if the media type has been set for the tray that you are using See Control print jobs After the media type has been set for the tray then the fuser mode for that type can be changed on the Administration menu in the Print Quality submenu at the device control panel See Print Quality menu Ex NOTE Using the High 1 or High 2 fuser mode setting improves the ability of the toner to adhere to paper but it might cause other problems such as excessive curl The device might print at a slower speed when the fuser mode is set to High 1 or High 2 The table below describes the ideal fuser mode setting for supported media types Media type Fuser mode setting Plain Normal Preprinte
250. s from the stapler stacker The control panel message 13 XX YY Jam inside left door on the HP LaserJet M5035XS MFP alerts you to a jam in the stapler stacker To clear the jam follow the instructions on the onscreen dialog box or follow the steps below 1 If the most of the jammed media is visible exiting the device into the stapler stacker output bin grasp both sides of the media and slowly pull the media out of the device Ey NOTE If media is jammed in the stapler stacker but most of the media is still inside the device it is better to remove it through upper left door 2 Open the upper left door ENWW Clearjams 193 4 Grasp both sides of the media and slowly pull the media out of the device SEQ SSNs ey 5 Close the upper left door door Make sure that both sides of the door snap into place If a jam message persists there is still media in the device Look for media in other locations 194 Chapter 11 Problem solving ENWW Clear jams from the output path To clear jams in output path follow the instructions on the onscreen dialog box or follow the steps below The following control panel messages alert you to jams in the output path e 13 XX YY Jam inside left door HP LaserJet M5025 MFP HP LaserJet M5035 MFP and HP LaserJet M5035X MFP e 13 XX YY Jam inside lower left door HP LaserJet M5035XS MFP 1 If the most of the jammed m
251. saeteeeauens 100 6 Printing tasks Use features in the Windows printer driver 2 ce eceeeeeeeeeecneecaaeeaeceeeeeeeeeeeeeeeeeeeeeteeeeeeteeeeeeieees 102 Create and use quick Setsaas ia aa aai 102 Use watermarks sicrie aaa a a ea aaia aa a i AAEE 103 Resize documents suicirii ienaa e aaa a aa aaa a a aa eaaa 103 Set a custom paper size from the printer driver ecceecceeceeeeeeeeeeeeeeeseeeeeeeeseneeaeees 104 Use different paper and printing COvers cceceeeneceeeeeeeeeeeeeeeeeeeeseeeececsnneaaeeaeeees 104 Pinta blank fret pages scccisstacseceesiveh abe inna aa aA A 104 Print multiple pages on one sheet Of paper cce cece ceeeeeeeececceeceeceeeeeeeeeeeeeeeeeeeeeeeteees 105 Print on both sides of the paper cccccceeeeecececeecccneecaeceeeeeeeeeeeeeeeeeeesecaaaaaeaaeaeesaeeeeeees 106 Use automatic duplex printing cc cececcceeeeeeeeeeeeeeeeeeeececccacaeeeeeeeeeeeeeteeees 106 Print on both sides manually cece ee eetee eee e eee eeteeee eee eeaeeeeeeeenaeeeeeeeeenaaees 107 Layout options for printing ON both sides 2000 2 eee ceeeeeeeeee eect eeettteeeeeeeeeeeeeaaas 107 Use the Services tab ccccccccccececeeeeeeecececae cee eeeeee cree taeda aaa aaaaeaeceeeeeeeeeeeesaneceaaaeaeeeeeeeeeeeess 108 Use features in the Macintosh printer driver cccccceceeeeeeeeeeeeecaeaeeceeeeeeeeeeeseeeececuneeaeeeseeenees 109 Create and u
252. se presets ccc cccsccceecnecceeceeeeeeeee eee eeeee eee tae aaa tad seaaecaaaeaaaeaaeeaeceeeeeeeeeeeees 109 Ponto COVEN PAGS an beside sateccs A 110 Print multiple pages on one sheet Of paper cc cece eeeeeeeneeceeecneeceeceeeeeeeeeeeeeeeeeeeteeeeneess 110 ENWW Print on both sides of the paper cccceeeceeeeeeeeeenennecaecaeeeeeeeeeeeeeeeseceacaaaaaesaasaeeeeeeeeeess 111 Cancel Ai pin oheen ae uaugeeanne sacuvehacacstasany aun lt deuadiaaesdeieieeee Aedcuates 112 Stop the current print job from the control Panel 0 ccccececceceeceeeeeeeeeeeeeeteeeeeeeenneeaeeees 112 Stop the current print job from the software program csseeseecseeceeceaeeeaeceeeeeeeeeeeees 112 7 Copy Use the Copy SCrOOM aicicezctesaieadad eis ajnntecetsajucntadehtainectedesbvuacutedss NRA a bev nisevte aeetees 114 Set th default Copy OptiONs siisii imiia aaa a a a aaa a aaa Aaaa Ea 115 Bosit Copy INSUUCHONS sanie N 116 Copy fom the SCanner glass essssnsiriserrniiiiiiiri iinn astiaceneennddedadgeneeaneccesgeeneeandendaneeebbniendee 116 Copy from the document feeder 00 2 eee ceeceeeeeeeeteeeee terete eee e eee teeeeeeeetiaeeeeeeeetiaeeeeeerenea 116 Adjust the Copy SCtMINGS 24 ccsiiisecven laste dcievsddebebertvsadebitie eesageeeede adeadeli dia eviddaneice dt sedebinddeanaiaeeeees 117 Change the copy collation Setting 0 cece reenter terete tees eet nett seer eeaaeee eee enaaeeeeeeeeiaeeeeeeeeenaaes 118
253. sent or received The device fax only sends the fax at the fastest modem speed the receiving fax machine can use The resolution at which the fax was sent or is being received is very high A higher resolution typically results in better quality but also requires a longer transmission time If you are receiving the fax call and ask the sender to decrease the resolution and resend the fax If you are sending decrease the resolution or change the Page Content mode setting See the fax guide for information about changing the settings A poor telephone line connection is forcing the device fax and the sending or receiving fax machine to slow down the transmission to adjust for errors Cancel and resend the fax Have the telephone company check the telephone line Faxes are not printing at the device Cause Solution There is no media in the input trays Load media Any faxes received while the input trays are empty are stored and will print after the trays have been refilled The Schedule Printing of Faxes mode is enabled Faxes will not print until it is disabled Disable the Schedule Printing of Faxes mode See the fax guide for information about changing the setting The device toner level is low or it has run out of toner The device stops printing as soon as it is low on toner or runs out of toner Any faxes received are stored in memory and are printed after the toner has been replaced Chap
254. sion and response Shows the maximum detected roundtrip time RTT from 0 to 4096 milliseconds for packet transmission and response RTT Average Shows the average round trip time RTT from 0 to 4096 milliseconds for packet transmission and response Ping In Progress Shows whether a ping testis in progress Yes indicates a test in progress and No indicates that a test completed or was not run Refresh When viewing the ping test results this item updates the ping test data with current results Select Yes to update the data or No to maintain the existing data However a refresh automatically occurs when the menu times out or you manually return to the main menu Link Speed The link speed and communication mode of the print server must match the network The available settings depend on the device and installed print server Select one of the following link configuration settings CAUTION If you change the link setting network communications with the print server and network device might be lost Auto default The print server uses auto negotiation to configure itself with the highest link speed and communication mode allowed If auto negotiation fails either 100TX HALF or 10TX HALF is set depending on the detected link speed of the hub switch port A 1000T half duplex selection is not supported 10T Half 10 Mbps half duplex operation 10T Full 10 Mbps Full duplex operation 100TX Half
255. sk is being cleaned Contact the network administrator Scan failure Press Start to rescan SMTP gateway not responding The scan was unsuccessful and the document needs to be rescanned The SMTP gateway has exceeded a time out value If necessary reposition the document to rescan it and then press Start Verify the e mail server address See Solve e mail problems Contact the network administrator The digital sending service at lt IP Address gt does not service this MFP Contact administrator The device cannot communicate with the specified IP address Verify the IP address Contact the network administrator ENWW Control panel messages 185 Table 11 1 Control panel messages continued Control panel message Description Recommended action The digital sending service must be upgraded to support this version of the MFP firmware Contact administrator The digital sending service is not supported by the device firmware version that is currently installed Check the firmware version Contact the network administrator The folder you have entered is not a valid folder Too many pages in job to staple The folder name was entered incorrectly or the folder does not exist The maximum number of sheets the stapler can staple is 30 Re enter the folder name correctly or add the folder For print jobs that have more than 30 pages staple them manually Unable to connec
256. sk without printing it You can then print the job at any time at the device control panel For example you might want to download a personnel form calendar time sheet or accounting form that other users can print when they need it You also can create a stored copy job at the device control panel that can be printed at a later time Create a stored copy job 1 2 3 4 Place the original document face down on the glass or face up in the ADF From the Home screen touch Job Storage Touch the Create tab Specify the name for the stored job in one of these ways e Select an existing folder from the list Touch New Job and type a job name e Touch the box below the existing Folder Name or Job Name on the right hand side of the screen and then edit the text A private stored job has a lock icon next to the name and it requires that you specify a PIN to retrieve it To make the job private select PIN to Print and then type the PIN for the job Touch OK Touch More Options to view and change other job storage options After all the options are set touch Create Stored Job in the upper left corner of the screen to scan the document and store the job The job is saved on the device until you delete it so you can print it as often as necessary For information about printing the job see Print a stored job Create a stored print job In the driver select the Stored Job option and then type a user name and job name T
257. software installation in order to use the HP Easy Printer Care software See Use the embedded Web server HP support and information for Macintosh computers Go to www hp com go macosx for Macintosh OS X support information and HP subscription service for driver updates Go to www hp com go mac connect for products that are designed specifically for the Macintosh user ENWW HP Customer Care 245 HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs Maintenance agreements are not part of the standard warranty Support services may vary by area Check with your local HP dealer to determine the services available to you On site service agreements To provide you with the level of support best suited to your needs HP has on site service agreements with a selection of response times Next day on site service This agreement provides support by the next working day following a service request Extended coverage hours and extended travel beyond HP s designated service zones are available on most on site agreements for additional charges Weekly volume on site service This agreement provides scheduled weekly on site visits for organizations with many HP products This agreement is designated for sites using 25 or more workstation products including devices plotters computers and disk drives Repacking the device If HP Customer Care determines that your device needs
258. ss to default to when the print server is unable to obtain an IP address from the network during a forced TCP IP reconfiguration for example when manually configured to use BootP or DHCP Auto IP A link local IP address 169 254 x x is set Legacy The address 192 0 0 192 is set consistent with older HP Jetdirect devices Primary DNS Specify the IP address n n n n of a Primary DNS Server Secondary DNS Specify the IP address n n n n of a Secondary Domain Name System DNS Server ENWW Use the Administration menu 33 Table 2 10 Jetdirect menus continued Menu item Sub menu item Sub menu item Values and Description IPV6 Settings Enable Use this item to enable or disable IPv6 operation on the print server Off default IPv6 is disabled On IPv6 is enabled Address Use this item to manually configure an IPv6 address DHCPV6 Policy Manual Settings Use the Manual Settings menu to enable and manually configure a TCP IPv6 address Router Specified The stateful auto configuration method to be used by the print server is determined by a router The router specifies whether the print server obtains its address its configuration information or both from a DHCPV6 server Router Unavailable If a router is not available the print server should attempt to obtain its stateful configuration from a DHCPV6 server Always Whether or not a router is available the print server always attempts to obtain
259. ssary you can override most settings for an individual job After that job is complete the device returns to the default settings 1 From the Home screen scroll to and touch Administration 2 Touch Default Job Options and then touch Default Copy Options 3 Several options are available You can configure defaults for all options or for only some options For information about each option see Adjust the copy settings The built in Help system also provides an explanation of each option Touch the Help button in the upper right corner of the screen 4 To exit the administration menu touch the Home button in the upper left corner of the screen ENWW Set the default copy options 115 Basic copy instructions This section provides the basic instructions for copying Copy from the scanner glass Use the scanner glass to make as many as 999 copies of small lightweight media less than 60 g m or 16 Ib or heavy media more than 105 g m or 28 Ib This includes media such as receipts newspaper clippings photographs old documents worn documents and books Place original documents face down on the glass Align the corner of the original with the upper left corner of the glass To make copies by using the default copy options use the numeric keypad on the control panel to select the number of copies and press Start To use customized settings touch Copy Specify the settings and then press Start For more information
260. such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN
261. supported operating systems 9 universal print driver 10 Windows 2000 fax 141 workflow send to 134 wrinkled paper problem solving 216 Index 285 286 Index ENWW 2006 Hewlett Packard Development Company L P www hp com Q7829 90925
262. t A network connection is not detected Verify the network connection Contact the network administrator Unable to copy Unable to send The device was unable to copy the document If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support M5025mfp or www hp com support M5035mfp A network connection is not detected To temporarily hide this message in order to fax or send to e mail touch Hide Verify the network connection Contact the network administrator Unable to send fax Please check fax configuration The device is unable to send a fax job Contact the network administrator Unable to send job Unable to store job User name or password is incorrect Please re enter The device is unable to send a job The device is unable to store a job The user name or password was typed incorrectly To temporarily hide this message in order to send e mail touch Hide If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support M5025mfp or www hp com support M5035mfp To temporarily hide this message in order to fax or send to e mail touch Hide If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support M5025mfp or www hp com support M5035mfp
263. t at all four corners Keep the paper below the height tabs on the paper length guide in the rear of the tray 4 Slide the tray into the device Ss ASS ENWW Load media into the input trays 77 78 Load special media The following table provides guidelines for loading special media and configuring the printer driver Use the correct media type setting in the printer driver to obtain the best print quality For some types of media the device reduces the print speed EF NOTE In the Windows printer driver adjust the media type on the Paper tab in the Type is drop down list In the Macintosh printer driver adjust the media type on the Printer features pop up menu in the Media type drop down list Media type Printer driver setting Tray 1 media orientation Media orientation for other trays Normal Plain or unspecified Side to be printed facing up Side to be printed facing down Envelopes Envelope Side to be printed facing up Do not print envelopes from stamp area nearest the other trays device short edge toward the device Labels Labels Side to be printed facing up Do not print labels from other trays Transparencies Transparencies Side to be printed facing up Side to be printed facing down Glossy Plain or unspecified Side to be printed facing up Side to be printed facing down Letterhead single sided printing Letterhead 2 sided printing Letterhead Letterhead Side to b
264. ter 11 Problem solving Replace the print cartridge ENWW Solve copy problems Prevent copy problems The following are a few simple steps you can take to improve copy quality e Copy from the flatbed scanner This will produce a higher quality copy than copying from the automatic document feeder ADF Use quality originals Load the media correctly If the media is loaded incorrectly it might skew causing unclear images and problems with the OCR program See Load media into the input trays for instructions e Use or make a carrier sheet to protect your originals A NOTE Verify that the media meets HP specifications If the media meets HP specifications recurring feed problems indicate the pickup roller or separation pad is worn Contact HP Customer Care See HP Customer Care or the flyer that came in the device box Image problems Problem Cause Solution Images are missing or faded The print cartridge toner level might be Replace the print cartridge See Change low the print cartridge The original might be of poor quality If your original is too light or damaged the copy might not be able to compensate even if you adjust the darkness If possible find an original document in better condition The original might have a colored Touch Copy and then touch Image background Adjustment Adjust the Background Cleanup slider to the right to decrease the background Vertical white or faded st
265. the Home screen touch Copy Touch Original Size B NOTE If this option is not on the first screen touch More Options until the option appears Select Mixed Ltr Lg and then touch OK Touch Start Copy Copy mixed size originals 121 Copy photos and books Copy a photo EA NOTE Photos should be copied from the flatbed scanner not from the document feeder 1 Lift the lid and place the photo on the flatbed scanner with the picture side down and the upper left corner of the photo in the upper left corner of the glass 2 Gently close the lid 3 Touch Start Copy Copy a book 1 Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the upper left corner of the glass 2 Gently close the lid 3 Gently press down on the lid to press the book to the flatbed scanner surface 4 Touch Start Copy 122 Chapter7 Copy ENWW Combine copy jobs by using Job Build Use the Job Build feature to build a single copy job from multiple scans You can use either the document feeder or the scanner glass The settings for the first scan are used for subsequent scans 1 Touch Copy 2 Scroll to and touch Job Build 3 Touch Job Build On 4 Touch OK 5 If necessary select the desired copy options 6 Touch Start Copy After each page is scanned the control panel prompts you for more pages 7 Ifthe job contains more pages load the next page and then touch Start Copy If the job
266. the device for removing supplies e The device should be located on a flat sturdy surface For instructions on installing supplies see the installation guides provided with each supply item or see more information at www hp com support M5025mfp or www hp com support M5035mfp B NOTE Hewlett Packard recommends the use of HP products in this device Use of non HP products may cause problems requiring service that is not covered by the HP warranty or service agreements Change the print cartridge When a print cartridge approaches the end of useful life a message appears on the control panel recommending that you order a replacement The device can continue to print using the current print cartridge until a message appears instructing you to replace the cartridge 1 Open the upper right door door 2 Remove the used print cartridge from the device Replace supplies and parts 157 3 Remove the new print cartridge from the bag Place the used print cartridge in the bag for recycling 4 Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge A CAUTION Do not touch the shutter or the surface of the roller 5 Remove the shipping tape and the orange tab from the new print cartridge Discard the shipping tape according to local regulations 158 Chapter 10 Manage and maintain the device ENWW 6 Align the print cartridge with the tracks inside the device and
267. the length of time in seconds to wait for a response from the remote host The default is 1 and the maximum is 100 Count Specify the number of ping test packets to send for this test Select a value from 1 to 100 To configure the test to run continuously select 0 Print Results If the ping test was not set for continuous operation you can choose to print the test results Select Yes to print results If you select No default results are not printed Execute Specify whether to initiate the ping test Select Yes to initiate the test or No to not run the test ENWW Use the Administration menu 37 Table 2 10 Jetdirect menus continued Menu item Sub menu item Sub menu item Values and Description Ping Results Use this item to view the ping test status and results using the control panel display You can select the following items Packets Sent Shows the number of packets 0 65535 sent to the remote host since the most recent test was initiated or completed Packets Received Shows the number of packets 0 65535 received from the remote host since the most recent test was initiated or completed Percent Lost Shows the percent of ping test packets that were sent with no response from the remote host since the most recent test was initiated or completed RTT Min RTT Max Shows the minimum detected roundtrip time RTT from 0 to 4096 milliseconds for packet transmis
268. the proof and hold feature cccccccceccecceeceeeeeeeeeeteeceeeaaeaaaeaaecaeeeeeeeeeeeeeeeeeeeeeeeeeteees 96 Create a proof and hold JOD sesisitnescinsiieen ARAN 96 Print the remaining copies of a proof and hold job s es 96 Delete a proof ANd hold JOD secsec ennan ENEEK 96 Use the private Job feature ccs scscusst ce ctiveesandevdevvansncivlelsanarvesenssincdaendyedivevebaancdaensiandtaeresanands 97 Created private JOD siccccciesgstcecesveasancagasveaendaesbivedete O 97 Pinta private JOD ccxeatnsscesiceessaccesccedtaadeeia E N 97 Delete a private job o oo eee eeeeee eee eeeeeeee eee eeeenaaeeeeeeeeeaaeeeeeseeeiaeeeeeeeeenaees 97 Use the QuickCopy feature cc cicicccceediiceees iniicesssitiegensviniige sn sitaeceneiilaceensiieereaannese 98 Create a QUICKCOPY job 000 eee eee eette rete ee eette eee eee taaeeeeeeeeeaaeeeeseeenaeeeeeeneniaaes 98 Print additional copies of a QUICKCOPY job 00 0 ee eeeeeeeeeettteeeeeeeeteeeeeeeenaaes 98 Delete a QUICKCOPY JOD oe eect eeeeeeee ee eeeee etter eeeeneaeeeeteceeaaeeeteeeeaeeeeteeneaaeees 98 Use the stored job feature wis icecstechietese aatedeteecaanetdecidadaeel esadeaedivsngnciei cneinutiievniadarsnnss 99 Create a stored COPY job 00 0 eee eceeeeneee cere eeenee eee eeeeeaeeeeeeeeeaaeeeeeeeeiaeeeeeeeeeaas 99 Create a stored print JOD ccc vssccececisveasetectisnaacdacchsvaseedaghsviadete RERET 99 Pinta stored JOD esiseina ia A aan aces 100 Delete a slored OD rronin dasdeeagiteaaaun
269. this effect use larger paper then trim its edges to the desired size CAUTION Never print directly to the edge of paper This causes toner to accumulate inside the device which may affect print quality and damage the device Print on paper up to 312 x 470 mm 12 28 x 18 5 in leaving margins on all four sides of at least 2 mm 0 08 in EA NOTE When printing paper wider than 297 mm 11 7 in do not use the optional duplexer 84 Chapter 4 Media and trays ENWW Print on custom size media Custom size paper can be printed from any of the trays For media specifications see Media and trays EA NOTE Very small or very large custom size paper should be printed from tray 1 The control panel can be set for one custom size at a time Do not load more than one size of custom paper into the device For best printing performance when you print large numbers of small or narrow media and standard paper print the standard paper first and then print the small or narrow media Guidelines for printing on custom size paper e Do not attempt to print from tray 1 on paper smaller than 76 mm 3 inches wide or 127 mm 5 inches long e Do not attempt to print from trays 2 or 3 or from optional trays 4 5 or 6 on paper smaller than 148 mm 5 83 inches wide or 210 mm 8 27 inches long e Set page margins at least 4 23 mm 0 17 in away from the edges Set custom paper sizes When custom paper is loaded size settings need to be sel
270. tility 154 status viewing with HP Toolbox 148 support embedded Web server links 151 HP Printer Utility pages 154 Linux 232 online 244 repacking device 246 Support tab HP Toolbox 148 SupportPack HP 247 Taiwan EMI statement 262 TCP IP settings 32 technical support Linux 232 online 244 repacking device 246 temperature specifications 252 tests component 52 control panel 53 284 Index networks 35 paper path 50 print stop 53 sensors 52 text problem solving blurred 218 blurry 224 dropouts 211 garbled 175 misformed characters 215 time setting 29 Time Scheduling menu control panel 29 timeout settings 32 44 tire tracks problem solving 217 toner adhesion problems solving 224 density setting 154 Economode 49 loose problem solving 213 smeared problem solving 213 Toolbox See HP Toolbox tough paper 66 transfer unit warranty 243 transparencies HP ordering 240 loading 78 specifications 65 69 tray 1 custom size media printing on 85 insert or close error message 184 jams clearing 200 load error message 184 loading paper 73 loading special media 78 locating 5 6 7 media supported 69 models including 2 printing from 75 problem solving 174 rotated media printingon 83 unexpected size or type error message 179 tray 2 custom size media printing on 85 jams clearing 200 loading 76 locating 5 6 7 media size sensing automatic 68 media supported 69
271. ting information Yes SESE gt gt gt gt _ _ L_ E_ lt lt 2 222 Xk gt amp amp aSE _ SSS SSSS 42 Chapter 2 Control panel ENWW E mail Setup Use this menu to enable the e mail feature and to configure basic e mail settings B NOTE To configure advanced e mail settings use the embedded Web server For more information see Use the embedded Web server Table 2 12 E mail Setup menu Menu item Values Description Address Validation On default This option enables the device to check e mail syntax when you type an e mail address Valid e mail addresses require the sign and Off a wi Find Send Gateways Search the network for SMTP gateways that the device can use to send e mail SMTP Gateway Enter a value Specify the IP address of the SMTP gateway that is used to send e mail from the device Test Send Gateway Test the configured SMTP gateway to see if it is functional Send Setup menu Table 2 13 Send Setup menu Menu item Values Description Replicate MFP Enter a value IP Address Copy the local Send settings from one device to another Allow Transfer to New DSS Use this feature to allow the transfer of the device from one HP Digital Sending Software DSS server to another 14 ae gt NOTE This item K appears a pi the HP DSS is a software package that handles digital sending tasks such HP LaserJet M
272. tion or to send to certain folders See your system administrator for more information 1 Place the document face down on the scanner glass or face up in the ADF From the Home screen touch Network Folder In the Quick Access Folders list select the folder in which you want to save the document Touch the File Name field to open the keyboard pop up screen and then type the file name mayyy Touch Send to Network Folder to a workflow destination Ee NOTE This device feature is provided by the optional Digital Sending Software product and is supported for the HP LaserJet M5035 MFP models only If the system administrator has enabled the workflow functionality you can scan a document and send it to a custom workflow destination A workflow destination gives you the ability to send additional information along with the scanned document to a specified network or file transfer protocol FTP location Prompts for specific information appear on the control panel display The system administrator can also designate a printer as a workflow destination which allows you to scan a document and then send it directly to a network printer for printing 1 Place the document face down on the scanner glass or face up in the ADF 2 From the Home screen touch Workflow 3 Select the destination to which you want to scan 4 In the Text Field field type the data that you want to accompany the file and then touch Send Workflow 134
273. tion or exclusion may not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU Customer self repair warranty service HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts 1 Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service 2 Parts for which customer self repair is optional These parts are also designed for Customer Self Repair If however you require that HP replace them for you this may be done at no additional charge under the type of warranty service designated for your product Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the phone HP specifies in the materials shipped with a
274. tions Tab or section Options Information tab e Device Status Shows the device status and shows the life remaining of HP supplies with 0 indicating that a supply is empty The page also shows the type and size of Provides device status and print paper set for each tray To change the default settings click Change configuration information Settings e Configuration Page Shows the information found on the configuration page e Supplies Status Shows the life remaining of HP supplies with O percent indicating that a supply is empty This page also provides supplies part numbers To order new supplies click Order Supplies in the Other Links area on the left side of the window e Event log Shows a list of all device events and errors e Usage page Shows a summary of the number of pages the device has printed grouped by size and type e Device Information Shows the device network name address and model information To change these entries click Device Information on the Settings tab e Control Panel Shows messages from the device control panel such as Ready or Sleep mode on e Print Allows you to send print jobs to the device Settings tab e Configure Device Allows you to configure device settings This page contains the traditional menus found on devices using a control panel display Provides the ability to configure the device from your computer e E mail Server Network only Used in conjunction with the Aler
275. to 134 full bleed images 84 104 110 278 Index fuser error messages 180 modes 48 paper wrapping errors 178 replacing 160 warranty 243 fuser modes 67 G gateways configuring 126 error messages 183 finding 127 testing 127 validating addresses 227 General Protection FaultException OE 228 glass cleaning 161 sizes supported 129 glossary 273 glossy paper loading 78 graphical display control panel 18 gray background problem solving 212 H heartbeat LED locating 8 heavy paper loading 78 specifications 65 69 held jobs 96 help 3 Help button control panel touchscreen 20 help control panel 20 Home button control panel touchscreen 20 Home screen control panel 19 HP Customer Care 244 HP Driver Preconfiguration 11 HP Easy Printer Care software 15 147 HP fraud hotline 156 HP Instant Support Professional Edition ISPE 244 HP Jetdirect print server configuring 60 error messages 183 installing 270 models including 2 part numbers 238 removing 271 settings 32 HP LaserJet Tough paper 66 HP media ordering 238 HP Printer Utility 153 154 HP Printer Utility Macintosh 13 153 HP SupportPack 247 HP Toolbox browsers supported 15 opening 147 options 148 HP Universal Print Driver 10 HP Web Jetadmin 14 152 HP Authorized Dealers 244 humidity problem solving 208 specifications 252 l I O configuration network configuration 57 settings 32 Illegal Operation errors 228 image defects problem solving 208 i
276. to a phone line ensure that the phone line that is being used for the fax accessory is a dedicated line that is not used by any other devices In addition this line should be an analog line because the fax will not function correctly if it is connected to some digital PBX systems If you are not sure whether you have an analog or digital phone line contact your telecom provider A NOTE HP recommends using the phone cord that comes with the fax accessory to ensure that the accessory functions correctly 1 Locate the phone cord that is included in the fax accessory kit Connect one end of the phone cord to the fax accessory phone jack on the formatter Push the connector until it clicks AN CAUTION Be sure to connect the phone line to the fax accessory phone jack which is near the bottom of the formatter Do not connect the phone line to the HP Jetdirect LAN port which is closer to the top of the formatter 2 Connect the other end of the phone cord to the phone jack on the wall Push the connector until it clicks or until it is securely seated Because different types of connectors are used in different countries regions the connector might not make an audible click Configure and use the fax features Before you can use the fax features you must configure them in the control panel menus For example you need to specify the following information e Date and time Location e Fax header For complete information about
277. to be returned to HP for repair follow the steps below to repack the device before shipping it AN CAUTION Shipping damage as a result of inadequate packing is the customer s responsibility To repack the device 1 Remove and retain any DIMMs cards that you have purchased and installed in the device Do not remove the DIMM that came with the device AN CAUTION Static electricity can damage DIMMs When handling DIMMs either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the device To remove the DIMMs see Installing printer memory 2 Remove and retain the print cartridge AN CAUTION Itis extremely important to remove the print cartridge before shipping the device A print cartridge that remains in the device during shipping will leak and entirely cover the device engine and other parts with toner To prevent damage to the print cartridge avoid touching the roller on it and store the print cartridge in its original packing material or so that it is not exposed to light 3 Remove and retain the power cable interface cable and optional accessories 246 AppendixB Service and support ENWW 4 f possible include print samples and 50 to 100 sheets of paper or other print media that did not print correctly 5 Inthe U S call HP Customer Care to request new packing material In other areas use the original packing material if possib
278. to print on To print the document without scaling it to fit make sure that the Scale to Fit option is not selected Click OK Use features in the Windows printer driver 103 Set a custom paper size from the printer driver 1 2 3 4 5 6 7 8 On the File menu in the software program click Print Select the driver and then click Properties or Preferences On the Paper or Paper Quality tab click Custom On the Custom Paper Size window type the name of the custom paper size Type the paper size length and width If you type a size that is too small or too large the driver adjusts the size to the minimum or maximum size that is allowed If necessary click the button to change the unit of measure between millimeters and inches Click Save Click Close The name that you saved appears in the paper size list for future use Use different paper and printing covers Follow these instructions for printing a first page that is different from other pages in the print job G gi IN Open the printer driver See Open the printer drivers On the Paper or Paper Quality tab select the appropriate paper for the first page of the print job Click Use Different Paper Covers In the list box click the pages or covers that you want to print on different paper To print front or back covers you must also select Add Blank or Preprinted Cover In the Source is and Type is list boxes select the appropriate paper type or so
279. tructions included with the new cartridge Print cartridge authentication The device automatically authenticates the print cartridge when it is inserted into the device During authentication the device notifies you whether a cartridge is a genuine HP print cartridge If the device control panel message states that this is not a genuine HP print cartridge and you believe you purchased an HP print cartridge see HP fraud hotline and Web site HP fraud hotline and Web site Call the HP fraud hotline 1 877 219 3183 toll free in North America or go to www hp com go anticounterfeit when you install an HP print cartridge and the control panel message says the cartridge is non HP HP will help determine if the cartridge is genuine and take steps to resolve the problem Your print cartridge might not be a genuine HP print cartridge if you notice the following e You are experiencing a high number of problems with the print cartridge e The cartridge does not look like it usually does for example the orange pull tab is missing or the packaging differs from HP packaging 156 Chapter 10 Manage and maintain the device ENWW Replace supplies and parts ENWW Carefully follow the guidelines in this section when replacing device supplies Supply replacement guidelines To facilitate the replacement of supplies keep the following guidelines in mind when setting up the device e Sufficient space is required above and in the front of
280. trying to use has been locked to prevent unauthorized access Contact the network administrator Action not currently available for Tray lt X gt Tray size cannot be any size any custom A duplexed 2 sided document was requested from a tray that is set to Any size or Any custom Duplexing is not allowed from a tray configured to Any size or Any custom Select another tray or reconfigure the tray Authentication Required Authentication Required To Use This Feature Authentication has been enabled for this feature or destination A username and password are required A user name and password are required Type the user name and password or contact the network administrator Type the user name and password or contact the network administrator Bad duplexer connection The duplex printing accessory is not connected correctly to the device Remove and reinstall the duplexer If the message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support M5025mfp or www hp com support M5035mfp Chosen personality not available To continue touch OK A print job requested a language personality that is not available for this device The job will not print and will be cleared from memory Print the job by using a printer driver for a different printer language or add the requested language to the device if possible To see a list of
281. ts A job interrupt feature at copy boundaries Multiple pages per sheet Control panel animations for example jam recovery E mail compatibility A sleep feature that saves energy Automatic duplex two sided scanning B NOTE An automatic duplex printing accessory is required for two sided copying Features comparison 3 EE Feature Description Connectivity e Hi Speed USB 2 0 connection one external host USB A connector one external device USB B connector and two internal host USB A connectors HP Jetdirect full featured embedded print server HP Web Jetadmin software Enhanced input output EIO slot FIH connector Environmental e Sleep delay setting features e ENERGY STAR qualified Supplies e The supplies status page contains information about toner level page count and estimated pages remaining e The device checks for and authentic HP print cartridge at cartridge installation e Internet enabled supply ordering capabilities using HP Easy Printer Care software Accessibility e The online user guide is compatible with text screen readers The print cartridge can be installed and removed by using one hand All doors and covers can be opened by using one hand Media can be loaded into input trays by using one hand 4 Chapter 1 Basics ENWW Walkaround Device parts Before using the device familiarize yourself with the parts of the device Figure 1 1 HP LaserJet M5025 MFP and HP LaserJ
282. ts page to set up incoming and outgoing e mail as well as to set e mail alerts e Alerts Network only Allows you to set up to receive e mail alerts for various device and supplies events e AutoSend Allows you to configure the device to send automated e mails regarding device configuration and supplies to specific e mail addresses e Security Allows you to set a password that must be entered to gain access to the Settings and Networking tabs Enable and disable certain features of the embedded Web server Edit Other Links Allows you to add or customize a link to another Web site This link is displayed in the Other Links area on all embedded Web server pages e Device Information Allows you to name the device and assign an asset number to it Enter the name and e mail address for the primary contact who will receive information about the device e Language Allows you to determine the language in which to display the embedded Web server information e Date amp Time Allows time synchronization with a network time server e Wake Time Allows you to set or edit a wake time for the device EZ NOTE The Settings tab can be password protected If this device is ona network always consult with the system administrator before changing settings on this tab Networking tab Network administrators can use this tab to control network related settings for the device when it is connected to an IP based network This tab does not
283. ts pop up menu click Save as and type a name for the preset These settings are saved in the Presets menu To use the new settings you must select the saved preset option every time you open a program and print 1 Click Start click Settings and then click Printers or Printers and Faxes Right click the driver icon and then select Properties Click the Device Settings tab In the Finder on the Go menu click Applications Open Utilities and then open Print Center OS X V10 2 8 or Printer Setup Utility Click on the print queue On the Printers menu click Show Info Click the Installable Options menu NOTE Configuration settings might not be available in Classic mode Chapter 1 Basics ENWW ENWW Software for Macintosh computers The HP installer provides PostScript Printer Description PPD files Printer Dialog Extensions PDEs and the HP Printer Utility for use with Macintosh computers For network connections use the embedded Web server EWS to configure the device See Embedded Web server The printing system software includes the following components e PostScript Printer Description PPD files The PPDs in combination with the Apple PostScript printer drivers provide access to device features Use the Apple PostScript printer driver that comes with the computer e HP Printer Utility Use the HP Printer Utility to set up device features that are not availabl
284. tting is 2 copies Duplex Off Select whether to use the duplexer in the Finishing Paper Path Test On Test Page Print button Print a test page to use for the Finishing Paper Path Test Manual Sensor Test Component Test Test the device sensors and switches for correct operation Each sensor is displayed on the control panel screen along with its status Manually trip each sensor and watch for it to change on the screen Press the Stop button to abort the test Exercise individual parts independently to isolate noise leaking or other issues To start the test select one of the components The test will run the number of times specified by the Repeat option You might be prompted to remove parts from the device during the test Press the Stop button to abort the test 52 Chapter 2 Control panel ENWW Table 2 16 Troubleshooting menu continued Menu item Sub menu item Sub menu item Values Description Print Stop Test Continuous value Isolate faults by stopping the device during from 0 to 60 000 the print cycle and observing where in the milliseconds The process the image degrades To run the test default is 0 specify a stop time The next job that is sent milliseconds to the device will stop at the specified time in the process Scanner Tests This menu item is used by a service technician to diagnose potential problems with the device scanner Control Panel LEDs Use this feature to make sure the
285. tware a Web based status and troubleshooting tool Windows and Macintosh printer drivers Embedded Web server to gain access to support and to order supplies administrator tool for network connected models only Printer drivers HP PCL 5 HP PCL 6 PostScript 3 emulation Resolution FastRes 1200 produces 1200 dots per inch dpi print quality for fast high quality printing of business text and graphics ProRes 1200 produces 1200 dpi printing for the best quality in line art and graphic images Storage features 40 gigabyte GB hard drive Fonts forms and other macros Job retention Fonts Accessories 80 internal fonts available for both PCL and PostScript 3 emulation 80 printer matching screen fonts in TrueType format available with the software solution Additional fonts can be added by installing a USB font card Optional fax capability standard on the HP LaserJet M5035X MFP and HP LaserJet M5035XS MFP Integrated stand that contains either one 500 sheet input tray plus a storage cabinet HP LaserJet M5035X MFP only or three 500 sheet input trays HP LaserJet M5035XS MFP only Optional duplexer standard on the HP LaserJet M5035X MFP and the HP LaserJet M5035XS MFP Automatic 30 page stapler with a 500 sheet output bin HP LaserJet M5035XS MFP only 100 pin 133 MHz dual inline memory modules DIMMs Copying and sending ENWW Modes for text graphics and mixed text and graphics forma
286. urce for the other pages of the print job A NOTE The paper size must be the same for all pages of the print job Print a blank first page 1 2 3 4 Open the printer driver See Open the printer drivers On the Paper or Paper Quality tab click Use Different Paper Covers In the list box click Front Cover Click Add Blank or Preprinted Cover 104 Chapter6 Printing tasks ENWW Print multiple pages on one sheet of paper You can print more than one page on a single sheet of paper 1 On the File menu in the software program click Print Select the driver and then click Properties or Preferences Click the Finishing tab Pe NN In the section for Document Options select the number of pages that you want to print on each sheet 1 2 4 6 9 or 16 5 Ifthe number of pages is greater than 1 select the correct options for Print Page Borders and Page Order e f you need to change the page orientation click the Finishing tab and then click Portrait or Landscape 6 Click OK The product is now set to print the number of pages per sheet that you have selected ENWW Use features in the Windows printer driver 105 Print on both sides of the paper When duplex printing is available you can automatically print on both sides of a page If duplex printing is not available you can manually print on both sides of a page by feeding the paper through the product a se
287. values Some menu items have no default Table 2 3 Default Copy Options menu Menu item Sub menu item Values Description Number of Copies Type the number of Set the default number of copies for a copy job copies The factory default setting is 1 Number of Sides 1 default Set the default number of sides for copies 2 Staple Collate Staple None default Set up options for stapling and collating sets of copies When you make multiple copies of a document One left angled collating places the pages in the correct order one set at a time rather than placing all copies of each page Collate Off next to each other On default Output Bin Output Bin lt X gt Select the default output bin if applicable for copies Edge To Edge Normal recommended If the original document is printed close to the edges default use the Edge To Edge feature to avoid shadows that can appear along the edges Combine this feature with Edge To Edge Output the Reduce Enlarge feature to ensure that the entire page is printed on the copies 24 Chapter 2 Control panel ENWW Default Fax Options EA NOTE default Values shown with default are the factory default values Some menu items have no Table 2 4 Fax Send menu Menu item Sub menu item Values Description Resolution Standard 100x200dpi Use this feature to set the resolution for sent default documents Higher resolution images have more dots per inch
288. velopes should lie flat with less than 6 mm 0 25 in curl and should not contain air Envelopes should not be wrinkled nicked or otherwise damaged Envelopes with a peel off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the device The extra flaps and strips might cause wrinkling creasing or even jams and might even damage the fuser For the best print quality position margins no closer than 15 mm 0 6 in from the edges of the envelope Avoid printing over the area where the envelope seams meet The device might print at a slower speed when printing envelopes In addition printing performance depends on the construction of the envelope Always test a few sample envelopes before purchasing a large quantity Envelopes with double side seam construction are more likely to wrinkle If you print envelopes with double side seams use only envelopes in which the seam extends all the way to the corner of the envelope Bam A WARNING Never use envelopes that contain coated linings exposed self stick adhesives or other synthetic materials These items can emit noxious fumes Labels Print labels from tray 1 Use only labels specified for use with HP LaserJet printers Prior to printing labels must lie flat with no more than 13 mm 0 5 in of curl in any direction Only use labels with no exposed backing between them Condition Do not use labe
289. ver set the type to plain paper see Control rough or bond paper print jobs Ey NOTE Ifyou change the setting to plain paper the print job will print faster However if you are using heavy media for best results leave the device driver set to heavy even though printing might be slower Print job prints on both sides of the paper Cause Solution The device is set for duplexing See Open the printer drivers to change the setting or see the online Help Print job contains only one page but the device processes the back side of the page as well the page comes part of the way out and then goes back into the device Cause Solution The device is set for duplexing Even if the print job contains See Open the printer drivers to change the setting or see the only one page the device also processes the back side online Help Pages print but are totally blank Cause Solution The sealing tape might still be on the print cartridge Remove the print cartridge and pull out the sealing tape Reinstall the print cartridge The file might have blank pages Check the file to make sure that it does not contain blank pages The device prints but the text is wrong garbled or incomplete Cause Solution The device cable is loose or defective Disconnect the device cable and reconnect it Try a print job that you know works If possible attach the cable and device to another computer a
290. vice is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside the device is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation WARNING Using controls making adjustments or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation Canadian DOC regulations Complies with Canadian EMC Class A requirements Conforme a la classe A des normes canadiennes de compatibilit lectromagn tiques CEM VCCI statement Japan COREL FRUBRESEREEBERANRAS VCCI OBE ICBOCDFAARRHEE CY CORES RHR CHAT o k ER MBE SROTCEMHVET TORRAICHEAD EARR ET SBEDBRENSCEMHVET Power cord statement Japan N mlk MSN BRIA KFEHRU SL ASN BRIA K IS HOR Cte AMRECA EMI statement Korea ABA P Ag AA UAE aAesece AAPAN NHE we ALAIOIPSLI ret AAS TEHAS MA rE E 2d HSPs Onr dZ AA HIT Safety statements 261 EMI statement Taiwan BEHA Ie PIN Em gt ERER PEHR gt PE re CH BA PEE WEKA T EHE ORR IER Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet M5025 M5035x M5035X M5035XS laserkirjoitin on k ytt j n kannalta turvallinen luokan 1 laserlaite Normaa
291. vice software might not have been installed or was installed incorrectly Make sure that the PPD is in the following hard drive folder Library Printers PPDs Contents Resources lt lang gt lproj where lt lang gt represents the two letter language code for the language that you are using If necessary reinstall the software See the getting started guide for instructions The Postscript Printer Description PPD file is corrupt Delete the PPD file from the following hard drive folder Library Printers PPDs Contents Resources lt lang gt lproj where lt lang gt represents the two letter language code for the language that you are using Reinstall the software See the getting started guide for instructions The device name IP address or Rendezvous host name does not appear in the printer list in the Print Center or Printer Setup Utility Cause Solution The device might not be ready Make sure that the cables are connected correctly the device is on and the Ready light is on If you are connecting through a USB or Ethernet hub try connecting directly to the computer or use a different port The wrong connection type might be selected Make sure that USB IP Printing or Rendezvous is selected depending on the type of connection that exists between the device and the computer The wrong device name IP address or Rendezvous host name is being used Check the device name IP address
292. vider ISP To find the ISP e mail server address contact the ISP Configure e mail settings 127 Use the Send E mail screen Use the touchscreen to navigate through the options on the Send E mail screen ae 1 Send E mail button Touching this button scans the document and sends an e mail file to the provided e mail OOOO D OOOO OOOO 0 J n P addresses 2 Home button Touching this button opens the Home screen 3 From field Touch this field to open the keyboard and then type your e mail address If the system administrator has configured the device to do so this field might automatically insert a default address 4 To field Touch this field to open the keyboard and then type the e mail addresses of those whom you want to receive the scanned document 5 Subject field Touch this field to open the keyboard and then type a subject title 6 More Options button Touch this button to change certain e mail settings for the current scan job 7 Scroll bar Use the scroll bar to view and set up the CC BCC Message and File Name fields Touch any of those fields to open the keyboard and add the necessary information 8 Address book buttons Touch these buttons to use the address book to populate the To CC or BCC fields For more information see Use the address book 9 Help button Touch this button for control panel help For more informat
293. xplains how to use each screen To open the Help system touch the Help button in the upper right corner of the screen For some screens the Help opens to a global menu where you can search for specific topics You can browse through the menu structure by touching the buttons in the menu For screens that contain settings for individual jobs the Help opens to a topic that explains the options for that screen If the device alerts you of an error or warning touch the error or warning button to open a message that describes the problem The message also contains instructions to help solve the problem Chapter 2 Control panel ENWW Use the Administration menu Use the administration menu to set up default device behavior and other global settings such as the language and the format for date and time Navigate the Administration menu From the Home screen touch Administration to open the menu structure You might need to scroll to the bottom of the Home screen to see this feature The Administration menu has several sub menus which are listed on the left side of the screen Touch the name of a menu to expand the structure A plus sign next to a menu name means that it contains sub menus Continue opening the structure until you reach the option that you want to configure To return to the previous level touch Back To exit the Administration menu touch the Home button in the upper left corner of the screen The d
294. y is empty Load paper in the tray The paper guides are set incorrectly To set the guides correctly see Load media into the input trays Make sure that the leading edge of the paper stack in the tray is even An uneven edge can prevent the lift plate from rising Paper curls when it exits the device Cause Solution The paper curls when it exits to the top output bin Turn over the paper that you are printing on Reduce the fusing temperature to reduce the curling See Print Quality menu Print job is extremely slow Cause Solution The job might be very complex Reduce the complexity of the page or try adjusting the print quality settings If this problem occurs frequently add memory The maximum speed of the device cannot be exceeded even to the device when more memory is added Printing speeds might be automatically reduced when printing on custom sized media Note Slower speeds are expected when printing on narrow paper or rotated paper when printing from tray 1 or when the fuser mode is adjusted for certain types of media Chapter 11 Problem solving ENWW ENWW Print job is extremely slow Cause Solution You are printing a PDF or PostScript PS file but are usinga Try using the PS device driver rather than the PCL device PCL device driver driver You can usually do this from a software program In the device driver Optimize for is set to cardstock heavy In the device dri
295. y printing can be interrupted when a new copy job is started You are prompted to confirm that you want to interrupt the current job General Print Default Paper Size Select from the list of Use this feature to configure the default paper Behavior paper sizes size used for print jobs Override A4 Letter No Use this feature to print on letter size paper when an A4 job is sent but no A4 size paper Yes default is loaded in the device or to print on A4 paper when a letter size job is sent but no letter size paper is loaded This option will also override A3 with ledger size paper and ledger with A3 size paper Manual Feed Enabled When this feature is enabled the user can Disabled default select manual feed from the control panel as the paper source for a job Courier Font Regular default Use this feature to select which version of the Courier font you want to use Dark Wide A4 Enabled Use this feature to change the printable area Disabled default of A4 size paper If you enable this option eighty 10 pitch characters can be printed on a single line of A4 paper Print PS Errors Print PDF Errors Enabled Disabled default Enabled Disabled default Use this feature to select whether a PostScript PS error page is printed when the device encounters a PS error Use this feature to select whether a PDF error page is printed when the device encounters a PDF error Personality Auto default

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