IP330S - APIVIO
Contents
1. The case of the company has parts of the product but repair is impossible Refund the amount after depreciation Pay fee for repair and exchange Charge repairing fee and exchange with depreciated product Impossible to repair Possible to repair Free repair Repair with charge Service with charge Please read the manual carefully Service fee will be charged when you request non broken product to fix Fault of users or failure due to mishandling In other cases CD The fault occurred by unauthorized repairs D Natural disasters 2 Intentional or negligent failures of users 2 End of life of consumable parts 3 Failure of user s mishandling Falling flooding excessive operating etc 3 The product is installed in a different way with 24 4 Damage due to using unauthorized part or accessory the one documented in manual PRODUCT SPECIFICATIONS 2 lt O Product spec Description Ju Power consumption Less than 5W o Operating supply DC 5V 2 0A Operating temperatures 0 45 C Adaptor power supply 90 264V 47Hz 60Hz Size with Handset 160 X 192 X 120 mm Weight 50g 570g Display screen LCD 2LINE FSTN Mono Graphic 128 X 32 dots Ring indicate VoIP protocol SIP Network LAN 10 100Base T with Auto MDIX PC 10 100Base T with Auto MDIX Codec Narrowband vocoders G711 A U G 729 Product Name VoIP Phone IP330 Certification Number MSH IP332. amp 4 JL 4 5 4 2 ToS 4 Contrast 4 Language 4 MENU Auto Provision MENU HOLD 5 Set Default Test Provision Change App Reboot Phone Book Call Log Menus on gray background must be set by administrator Changing these settings arbitrarily may result in serious problems of the phone 21 gt z 2 gt 2 LL T U n 2 22 TREATMENT BEFORE DISPOSAL Please follow the instructions when you dispose the product When disposing of the product please contact the nearest local governments for proper treatment Please dispose it in the right way that you are informed Please inform administration office if they provide free recycling service of the phone WARRANTY The products which are produced and sold from Moimstone Co Ltd are guaranteed for 12 months from the date you purchased if the products have been used in accordance with those specified in the documentation 1 12 months from the date of purchase The products which failed in the production process are free exchanged or repaired from the store you purchased After 12 months After the warranty the repair and exchange service are continually offered for ongoing products Repair and transportation fees will be charged Exceptions 1 Lost or stolen 2 Inadvertent damage of users 3 Abuse misuse and unauthorized repairs 4 Im
3. Phone Setup Function Setup Maintenance Status S W Information MAC Address 00 11 A9 96 00 F6 May 23 2011 11 25 41 S W File app2 1P330S broadsoft BLF eng 1 30 504 sto S W Version 1 30 504 Boot Time 2011 05 24 17 31 55 Network Link Speed Duplex Lan Up 10Mbps Half PC Down IP Address 192 168 110 104 Subnet Mask 255 255 255 0 Default Router 192 168 110 1 Primary DNS 168 126 63 1 Secondary DNS 168 126 63 2 Phone SIP Server Phone No Registration State No Service Phone State On Hook Ghost call block Status Disabled Home Page of Managing Website Home Call Setup Phone Setup Function Setup Maintenance Phone Password IP Address Network VLAN QOS Time Language 1 Automatically assigned DHCP IP Address Subnet Mask Default Router C PPPoE ADSL User ID Password mss DNS Server Primary DNS Secondary DNS NAT C Enable Private IP of PC Port gt C Statically configured as 168 126 63 1 168 126 63 2 192 168 Disable Switch Hub Mode DHCP Server Enable Starting Address Number Of CPE Web Config Port Lan Port Lan Port 192 168 217 700 9 8000 Auto m Save Settings Cancel Changes CD Dynamic IP setting 2 Fixed IP setting amp DNS Server Setting 5 NAT setting 3 PPPoE setting 13 SETTING VIA WEB TROUBLE SHOOTING Solut
4. apivio ERGING VOICE x 20 m gt gt 2 USER PRECAUTION Please read the instruction carefully to protect yourself and others from personal injury or damage to property To use the phone correctly and safely and prevent an accident it is essential for you to heed the warning and information provided Keep the manual in an easily accessible place after read it for future reference A Precaution when installing Please avoid installing in excessively hot cold dusty or humid places or in locations with strong vibrations or exposed to direct sunlight Because the phone generates heat when it operates please do not install it in locations where heat resistance or durability is low Please do not use a damaged cord or plug or loose outlet to prevent fire or electric shock hazard Please do not touch power outlet with wet hands It can cause the electric shock Please do not locate it on inclined places It may inflict injury or break down by dropping Precaution when using Please do not use the phone in places with flammable or explosive materials Please do not touch the phone with wet hands Please do not use the phone for any other purposes Any damages due to unauthorized disassembly and intentional damages by users are not covered by the warranty Please do not pull the power plug and adaptor when you unplug it When the phone makes any strange noise s
5. number press memory button and the number will be replaced Delete saved number Please access managing web site to delete the saved numbers Refer to page 12 Hold You can hold incoming call if you cannot answer the call You can press HOLD button to answer another call during an ongoing call Press HOLD button again to return to your previous call Redial Mute pu You can call to the latest dialed number wx Press MUTE during an ongoing call to mute your voice Pickup The function allows you to answer another ringing phone in the network To check Pickup code you need to contact the manager Please refer page 19 Function Menu Function Setup Call Pickup 17 BASIC FUNCTIONS Conference call Allow you to join 2 different people and call together at once through Make another call during an ongoing call QD gt 2 TI Z zi Z U 3WAY CALL and Hold during call memod T 1 Make another call during an ongoing call 2 Answer another call during an ongoing call Wr GCSE REGN ES during call Enter phone number to call make another call during callanother i call answer the another call Transfer Allow you to transfer a call to another telephone in group CFA Method 1 Transfer after call Method 2 Transfer directly You can call the other person and inform about the call which you will transfer Transfer call to another
6. phone Allow you to call through handset ABOUT PHONE goo ap ici LCD STATUS CASES Case 1 No Service 03 11 Fri 10 00 03 11 Fri 10 00 0701234567 2 gt S 60 No Service In this case phone does properly communicate with LCD screen IP PBX Causes 1 Network connection failure 2 Blocked by firewall security equipment port 3 Non registered account information Explanation Indicate present time Show the phone numbers when it is registered correctly In case of failure show the error message connecting status Case 2 Check account Check the account In this case the phone information on the IP PBX is incorrect Causes this case phone settings and IP PBX settings are different Contact server manager to solve the problem 5 3 IP address is duplicated Case 5 Starting 90 lt 90 Duplicated Addr apivio Starting In this case you use same IP address with other PC In case system does start for more than 1 minute due to or phone IP setting problem Solution Check and properly change IP settings Solution 1 Press menu button and check IP setting If there are any inquires please contact server manager Ca
7. 0 Company Name Moimstone Co Ltd Korea 29 26 27 apivio MERGING VOICE IP 3300 02 20141014 User s manuals can be different according to software version of each IP phone and the product specifications can be changed without prior notice
8. FUNCTIONS Make a Call l Call through Handset EE phone numbers N comm amp Jg G EC Tip Speed dial Press button from phone numbers list Press speed dial number Press last digit of the phone numbers for more than 2 seconds You can call the phone numbers memory dial Tip Make another call during an ongoing call Press HOLD button while you call and press another phone numbers a gt Enter phon C 3 during call make another call Press HOLD button again to return to your previous call up Call through k Call through speaker phone LJ Enter Memory dial Ringtones numbers Function handset button Enter Call through speaker phone Enter phon Le Jem le 2 2 LL 7 lt Enter speed Enter phone numbers You can call through speaker phone as pressing phone numbers and button While using speaker phone to call sound can be cut off Tip Simple dial You can make a call by picking up the receiver right after pressing phone numbers h Lesen S amp QD gt 2 TI Z zi 2 U BASIC FUNCTIONS Answer a Call Call through handset Call through handset Tip Answer another call during an ongoing call In this case hold during call function has to be set After set the functi
9. UT PHONE C X apivio 1 2 3 5 6 1112 3 6 4 154 29 7 8 9 1 O 0 69 oc g or Memory dial keys Volume A V Pickup Enter 3way Call 9 Q Transfer CFA Redial Numbers Characters Q Menu Hold Mute Delete Call Speaker phone B Microphone Handset Indicate status of network message and etc Call to the registered phone numbers with each button provide 6 memory dial keys Adjust volume Allow you to answer another ringing phone in the network Apply the selected contents Join 3 different people and call together at once Cancel the selected contents Transfer a phone call to another telephone Allow to answer your incoming call from other phones Call to the latest dialed number Enter the number to call and character to send message Open setting menu Turn to hold mode during call Set the silent mode to mute your voice Delete entered contents Attempt to call Call to use speaker phone Transmit voice via microphone when you call through speaker
10. V Power INSTALLATION How to install phone according to internet using environment ADSL VDSL Cable modem LAN Dinternet 27 2 lt x 2 B Customers who use ADSL VDSL or cable modem 1 Connect internet line to LAN ports of modem and Phone 2 Connect computer line to PC port 3 Connect power adaptor setting is needed when ADSL is used DC 5V Power PC computer line rd WE ADSL VDSL SYS modem N WAN port B 1 Customers who use router with ADSL VDSL or cable modem 1 Connect WAN port and LAN port of modem 2 Connect LAN port of phone and router 3 Connect computer line to PC port 4 Connect power adaptor setting is needed when ADSL is used DC 5V Power wire wireless SS router fiber LAN internet line PC computer line J QE NETWORK SETTING Detail settings according to protocol 1 How to use dynamic IP Press shortcut keys as shown below and set dynamic IP Dynamic IP is set as default value zZ A CD ITI 2 Wizard Network Function Setup 2 Network 2 DHCP 4 Phone Setup 2 How to use static IP Press shortcut keys as shown below and move to static IP setting Enter IP address of your phone IP address and press confirm Y
11. ccording to the network environment For IP settings please refer Network Settings After setting IP enter user s phone numbers to use numeric keys and press confirm button 11 4 SERVICE SETTING SETTING VIA WEB Phone settings Web settings 9 v 9 j Enter password to use 4 Password 1 eram keys and press confirm zi Press menu button to swift d keyboard mode from numberto 2 gt 1 b 4 English upper lower case M Enter authentication ID ID Hem to use numeric keys and 2 Enter http IP address 8000 in the address press confirm bar on your internet browser 168 8000 HEH 4500 27M A427 A 70 To use numeric keys enter the Displayname name and press confirm The name will be displayedon 3 Enter ID user Password 0000 LCD screen during waiting mode address of your phone is 192000 XXX XXX enter http 192 XXX XXX XXX 8000 in the address bar the display name is shown on the LCD screen Enter ID user service registration is completed Password 0000 Ka f the display name is not entered phone numbers will be R shown on the screen 5 a 192 168 30 144 requires username and password NER OISW G user es p eM 09 T 12 SETTING VIA WEB Call Setup
12. ing website y 4 Setting BLF by Phone Save number After entering phone numbers possc press BLF key and the number will be saved Input C9 59 select 2 gt CJ i Change number After entering phone number nd te A diete disce rtu press BLF key and the number will be replaced Delete saved number Please access managing web site to delete the saved numbers Refer to page 12 Setting BLF by the managing website CD Access to the managing website Refer to page 12 2 Select Function Setup DSS BLF Key 3 Input the phone number for a BLF key and then change the Usage to BLF 4 Click Save button to save the settings 20 HOW TO SET FUNCTION MENU Message MENU Text Message New Message Voice Message Sent Message Delete Messages Message Memory EL 1 1 Status information S W Version IP Address Subnet Mask Gateway DNS1 DNS2 IP Set Type Account ID MAC Address Security Information ESS E Eu CR ERE Gu E o ca B 8 8 8 8 8 8 a 8 m NO MENU Ring Type BEES Call Waiting 3 Call Pickup 3 3 2 Speed Dial 3 8 Auto Pref ix 3 5 CFA 3 6 Do Not Disturb L3 L7 Call Lock Wizard 4 1 Network 4 L2 4 3
13. ion for simple issues Following issues may occur although the phone is working correctly Symptoms How to solve 1 cannot use hold mode during call Please check hold during call setting on your phone Menu 3 2 2 I T 2 O Group must be set to use pickup Please ask the service manager about group setting Please check if the pickup code is correctly entered 2 1 cannot pickup calls from others In this case time is not downloaded from time server Server has to be replaced To replace time server please ask the service manager 3 Time is not shown 4 Ringtone is too quiet Put down receiver and press volume A Y buttons to adjust ringtone volume 5 Caller s voice is too quiet to hear Pick up the receiver and press volume buttons to adjust Additional service is required to apply 6 Incoming caller ID does not show Please ask the service manager T There is background noise VoIP phone transmits voice over network during call There may be background noise according to the network conditions In this case server is set incorrectly or OS does not accord with the service Please ask the service manager 8 No Service Server cannot be connected due to the problems of network condition or consistency Please ask the service manager and check 14 Pick up Han the receiver the phone BASIC
14. mell or smoke please unplug the power cable and immediately contact service center Precaution when cleaning Please use dry and soft cloth when you clean the phone Please do not use chemicals such as benzene thinner or Please wipe the power plug with dry cloth if it is wet or dusty It may cause the fire or electric shock hazard Precaution when setting t may result in some errors if you change specific settings after the phone installed Please give prior notice when you need to change the settings CONTENTS COMPONENTS The components must be checked when the package is opened Please contact the store where CONTENTS User 02 you purchased it if there are any missing items Components 03 About Phone eee ere ees ce 04 Body of IP330 Receiver with connecting cable L D eee eee 06 Installation 08 00 Networks Setting 10 Service Setting cece 11 Setting WEB 12 Bn Trouble Shooting MM 14 Basic IET de RC CO eee 15 Ee E Setting BLF 19 How to Set Function Menu 88e 21 Treatment before Disposal 22 Warranty mme 23 Damage Compensation 24 Product Specification 25 gt 00 U HE 2 m ABO
15. on press HOLD button to answer another call during an ongoing esesosesesoosesessecesoosesossecessooessesecossesesseoeosesossssoseessocosesossesesossssosoesosoosesseoesocosoesosoesososossseososessossoeooeo call Press HOLD button again to return to your previous call during incomin answer the call incoming call ra ees call Phone book Call anter phone book and button 7 ze ECCE es Add contact number 1 You can search and add contact from call log to your phone book Maximum of 100 speed dials consisted of 2 digit numbers is provided Ex 00 01 02 99 2 Way to add contact from the phone book Ea UP E3 UP UP UP UP ER E pm Ea E3 v Lv select speed dial number enter phone number enter name select phone BASIC FUNCTIONS Call log Press end ea Youen dekhe 9 outconing IE eT aE E WONDER ee incoming and missing calls E des gt Se e 7 lt Memory buttons six speed dial keys ___ Save number After entering phone numbers press memory button and the number will be saved LJ search for list ______ pemon button Change number After entering phone
16. ou can 192 168 0 100 insert to use button 10 wv Subnet mask 255 255 255 0 wv Gateway 192 168 0 1 wv DNS1 164 124 101 2 v DNS2 168 126 63 1 Enter subnet mask address and press confirm button Enter gateway address and press confirm button Enter dominant DNS server address and press confirm button Enter DNS sub domain address and press confirm button NETWORK SETTING SERVICE SETTING 3 How to use PPPoE Service VoIP detail settings Press shortcut keys as shown below and move to PPPoE setting 1 LCD screen settings gt gt 8 Function Setup HE MM i 4 Phone Setup Enter ID and press confirm button ID Mem Press menu button to swift input w mode to number or English upper lower case keene v Network Enter password and press confirm Password button Press menu button to swift v keyboard mode from number to English upper lower case Wizard v 2 DHCP Default value is 1452 55 Please do not change the value 1452 and press confirm button Phone numbers f you forget your ID or password please contact service provider wv Press menu button and after message is appeared on the LCD screen as shown on the right press 4 button or move to menu no 4 and press confirm e LLI 90 NC ac Press 1 button move to menu no 1 and press confirm Set the network settings a
17. person directly enter phone enter phone muse numbers td gt CES numbers to XS transfer T transfer inform about the call P call Adjust volume 1 Adjust call volume Put down the receiver and press volume A Y buttons to adjust ringtone volume 7 2 Adjust ringtone volume Pick up the receiver and press volume A V buttons to adjust 18 3 Adjust speaker volume Press speaker phone button and press volume A Y buttons to adjust BASIC FUNCTIONS D 2 Call wating O now Allow you to answer another call during an ongoing call T EN M V callanother i 2 call answer the another cal Ring type Allow you to find and change ringtones easily sat ies ee tae E3 search for PICK UP E3 EN vov v ENTER Auto prefix Set to add the area code automatically when you enter phone numbers Please contact the manager first to set auto add area code because exceptional rules of the function have to be set 8 aaar E EN enter UP EN C J 19 Setting BLF Busy Lamp Field Keys gt This page is only applicable for IP 330s BLF version BLF displays call status of saved phone numbers with six LED buttons D BLF keys can be set up either by phone or by manag
18. proper storage conditions 5 Natural Disasters The warranty is based on Korean damage compensation law According to the conditions of other countries details can be changed WARRANTY 23 Free of charge Free compensation services will be provided for manufacturer s defects or spontaneous failure within 12 months of warranty Compensation Types of damage Within warranty After warranty U m Z gt gt 2 Major repair within 10 days from the purchase Exchange or refund Major repair within 1 months from the purchase Exchange or free repair Damages occurred during shipping or installation Exchange N A Exchanging product required major repair within 1 month from exchanging date Failures of performance and feature when the products have been used in the normal state The case of exchange is not possible Same defect occurs 3 times Free repair Repair with charge Repairable case Same defect occurs 4 times Repair with charge Different defects occur 5 times Repair with charge Exchange or The case of the company loss the product customer request to repair refund Refund the price adding up The case of the company does not have parts of the product to repair within retention 1096 of the amount after depreciation
19. se 4 Network connection problems 1 Case 6 IP being allocated LAN Disconnected Searching DHCP In this case that cable line is not connected with LAN port IP is not allocated for more than 1 minute with dynamic Solution 1 Check if the internet line is connected well IP setting with LAN port Solution 1 Check the router setting if you use router 2 Check if the router or switch is connected well 2 Contact with the network manager 2 2 gt 2 INSTALLATION Connecting cables Back DC 5V LJ Lj tol n LAN PC lt a 1 Power adaptor port 2 LAN connecting port RJ45 3 PC connecting port RJ45 D Power adaptor port 5V 2A adaptor 100Mbps Ethernet interface RJ45 100Mbps Ethernet interface RJ45 How to install phone based on internet environment A Customers who use directly connected optic fiber LAN 1 Connect internet line of optic fiber LAN to LAN port 2 Connect computer line to PC port 3 Connect power adaptor LAN internet DC 5V 3 Power 2 PC computer line 22 aa Co A 1 How to connect optic fiber LAN to router 1 Connect internet line of optic fiber LAN to WAB port of router 2 Connect LAN port of router to LAN port of phone 3 Connect computer line to PC port fiber LAN internet line i PC Computer line 00 DC 5
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