Netatmo Thermostat user manual
Contents
1. eee Relay disconnected from Netatmo servers 9 1 Relay cannot be joined through internet 2 9 2 Reason 1 the Wi Fi password has changed 2 2 9 3 Reason 2 No internet access 2 2 a a a 9 4 Reason 3 weak Wi Fisignal 0 008 4 9 5 Reason 4 no electrical power 0 008 004 0 9 6 Reason 5 your Wi Fi access point blocks the relay s internet access Ha GW NO bd WN ds Or Ol rm O DMD DD or Cl CO OO CO CO Cc 00 10 Real time mode not available 10 1 Real time mode not available 0202 202022022 020080084 10 2 Reason your firewall blocks access to a port 4 11 Set the temperature 11 1 What is displayed 2 2 ee 11 1 1 Mobile version 2 2 a a 11 1 2 PC version 0 a 11 2 Manually change the setpoint temperature 4 12 Heating schedule 12 1 Weekly heating schedule 0 2 2 000002 eee 12 2 Accessing the schedule 2 2 ee 12 2 1 Mobile version oo a 2 12 3 Schedule setup 2 aa 12 4 Heating periods 2 aa 12 5 Modifying the temperatures 0 12 6 Delete a temperature 2 a a a a a a a 12 7 Color scale 2 13 Away and frost guard toggles 13 1 Away and frost guard toggles 2 a a 13 2 Duration of away and frost guard 0 0 20 0 0002 eee 13 3 Corresponding temperatures 2 o a a 14 Graphs 14 1 Automatic recording ooa a 14 2 Access the graph2. If so please check your internet access Wr YAO 9 4 Reason 3 weak Wi Fi signal If the Relay is too far away from your Wi Fi access point or separeted by thick walls it may not be able to communicate with your Wi Fi access point Bring the relay and your Wi Fi access point closer NyA 9 5 Reason 4 no electrical power In order to check the power supply of your relay unplug your relay from the power socket or the boiler adapter and plug it back The relay should blink blue If it does not blink it is incorrectly power supplied 11 If the relay is wired to your boiler check where the blue and brown wires of the boiler adapter are properly wired Make sure to switch off the main power in your house beforehand If the relay is plugged into a wall socket make sure that the socket is not switched off 9 6 Reason 5 your Wi Fi access point blocks the relay s internet access Your Wi Fi access point may limit the internet access to a list of devices whose MAC adresses are known MAC filter If it is the case add the relay MAC adress to that list V7 MO The relay MAC adress is written on its back Just replace the g by 70 ee 50 For example g002460 has 70 ee 50 00 24 60 as MAC adress You can also access directly to the MAC adress of your relay in Settings gt Your Ther mostat 10 Real time mode not available 10 1 Real time mode not available If your app displays an exclama
3. Thermostat ran out of batteries If your Thermostat displays the following icon it ran out of batteries and they should be changed 8 3 Reason 2 no radio signal If the Thermostat and the Relay are too far away or separated by thick walls they may not be able to communicate If it is the Relay that is wired to your boiler wireless setup the Thermostat displays a No radio signal icon and cannot control your boiler anymore If it is the Thermostat which is wired to your boiler wall mounted setup it displays a small exclamation mark and continues to control your boiler To solve the lack of radio signal reduce the distance between the Thermostat and the Relay and push the upper part of the Thermostat so it looks again for the Relay s signal The radio connection between the two can take up to one minute 9 Relay disconnected from Netatmo servers 9 1 Relay cannot be joined through internet If your app displays Your Netatmo Relay is disconnected from our servers the Relay has lost its internet connection over Wi Fi The reason can be one of the following 10 9 2 Reason 1 the Wi Fi password has changed If you changed your Wi Fi the Thermostat cannot access it anymore To reconfigure your Thermostat s Wi Fi go to Options gt Your Thermostat gt Configure Wi Fi 9 3 Reason 2 No internet access The relay can access your Wi Fi access point but this latest has no internet access
4. to know You can deactivate activate the sending of your energy report anytime by clicking the Unsubscribe link at the end of your energy report 21
5. Heating without prediction 2 Temperature schedules with different outdoor temperature 5 C and 15 C 6 2 Outdoor temperature data By default your Thermostat will use the local weather forecast If you own a Netatmo Weather Station the Thermostat will use the temperature mea sured by the Outdoor Module This allows your Thermostat to predict more accuratelythe outdoor temperature variations To work correctly the Weather Station needs to be installed in the same location as the Thermostat and accessible trough the same Netatmo account To be effective the outdoor Module of the Weather Station must be positionned on the North facing wall of your house half way up the wall and away from any disturbing heating source chimney ventilation grid 5 ai g If a new Netatmo Weather Station is installed the temperature data from the Outdoor Module will be automatically used Troubleshooting 7 Reconfigure the Wi Fi 7 1 Reconfigure the Wi Fi of the Relay If you have moved your Thermostat or you have changed the Wi Fi password you can reconfigure your Thermostat s Wi Fi in Options gt Your Thermostat gt Configure Wi Fi N Thermostat not available 8 1 The Thermostat cannot be joined When your app displays The Relay cannot join the Thermostat the Thermostat and the Relay cannot communicate by radio between each other The reason can be one of the following 8 2 Reason 1 the
6. algorithm For a small threshold 0 1 degree the thermostat will be more reactive to temperature and setpoint changes For a bigger threshold the Thermostat will be more tolerant to temperature and setpoint changes and will switch less often the boiler 5 4 PID algorithm After two weeks of Thermostat use this algorithm activate You can deactivate it and come back to hysteresis algorithm if wanted During these two first weeks the Thermostat learns your home characteristics such as your thermal inertia or your heating isolation These characteristics are then updated regularly Once those characteristics set the Thermostat uses an advanced PID Proportional Integral Derivative algorithm for a better temperature regulation allowing for less oscil lation around the setpoint temperature 6 Heating prediction 6 1 Heating prediction The heating prediction is an intelligent feature of the Thermostat which continuously de termines the time required for your heating to reach your scheduled comfort temperatures During the learning period of two weeks the Thermostat will analyse the specific char acteristics of your house Then it will be able to turn your heating on when needed so you have the comfort temperature reached when you need it To work correctly the Thermostat needs to use the outdoor temperature Indeed the colder it is outside the more time your heating will need to heat your house And vice versa 1
7. and the pourcentage of time during which the boiler was on with one point every 10 minutes 14 2 Access the graphs from a smartphone 14 2 1 Mobile version To access the graphs from your app s dashboard turn your smartphone in landscape mode You can then pinch the graphs to zoom 14 3 Legend The gray curve represents the room temperature history 17 The orange curve represents the setpoint temperature history The height bars in the background represent the percentage of the time the boiler was For example on a 30 minutes bar if the boiler was on during 15 minutes the height of the bar is 50 It lets you compare your energy consumption between one week and another and observe the effects of increasing or lowering the setpoint temperature 5 IE 00 15 B 6 aee mT a 1 25 T S gt dim 17 00 00 dim 12 00 Learn more 15 Energy savings 15 1 Energy savings Saving energy can be achieved with some simple actions on your heating system By installing a room thermostat which measures temperature in your living room and control the boiler according to it and set a comfortable and right setpoint temperature By setting a heating schedule that follows your daily activities By remotely controlling your heating and avoiding to heat your empty home when you are away 15 2 1 Set the right temperature Energy studies recommend temperatures of 19 C during the day an
8. ature setpoint follows the schedule again 14 12 Heating schedule 12 1 Weekly heating schedule The weekly heating schedule lets you save energy while maintaining comfort The schedule slices each day in heating periods and gives each heating period a tem perature with a name 12 2 Accessing the schedule 12 2 1 Mobile version You can access to the schedule by tapping the clock icon in the Netatmo app Q 12 3 Schedule setup The first time you start your app a small quizz helps you create your personalized schedule This schedule insures that you always have a temperature suited to your activities for a maximum comfort By setting a lower temperature at night and when you are away this schedule helps you save energy It can be reset by visiting Option gt Your Thermostat gt Reset your weekly schedule You can also view and customize the schedule within the app 12 4 Heating periods The weekly schedule is divided in heating periods Each period is characterized by e a beginning and end time e a temperature with its corresponding name and color G6 comfort night and eco to which you 99 66 nap time gym There are three default temperatures can add new temperatures for example 12 5 Modifying the temperatures When you change a temperature you change it in every heating period using it For example if your schedule has a Night 16 C period everyday fro
9. d 16 C at night Without compromising your comfort think about decresing temperature and saving energy When decreasing the temperature by 1 degree you save 7T over energy consump tion 18 15 3 2 Schedule your home s temperature according to your ac tivities With an heating schedule following your daily activities the Netatmo Thermostat decreases the temperature at night and while you are away When using the app for the first time Netatmo creates your weekly heating schedule based on your activities You can modify later this weekly schedule by accessing it from the dashboard tap the clock icon CL LY 15 4 3 Save energy when away When on extended leaves you can decrease your energy consumption by activating the away mode or frost guard mode Kt AN Away and frost guard modes are always a good opportunity to save energy though bringing the house back to a comfortable temperature will use energy lowering the house s temperature when away reduces temperature losses which are proportional to tempera ture differences between outdoor and indoor To sum it up bringing home back to a comfortable temperature costs always less than maintaining it to this temperature 16 Energy Reports 16 1 What is the energy report about Each month of the heating season a personnalized energy report is calculated by your Thermostat This energy report is sent to you by email It has four parts 1 Your sav
10. ings 2 The time your boiler was ON month to month 3 The energy efficiency of your heating schedule 4 Tips of the month to help you master your energy consumption If your heating was not ON enough time the previous month you will not receive an energy report or a partial one 19 16 2 1 The savings you have made The schedule of you Thermostat the Away and Frost Guard modes and the remote control allow you to not always heat your house to a constant comfort level The savings are then calculated relative to the theoretical time your boiler would have had to always heat your house at a constant comfort temperature no programmable thermostat installed The outside temperature variations are also used allowing the savings calculated to be even more precise 18 16 3 2 The amount of time your heating was ON The amount of time your heating was ON is compared month to month Several reasons can increase or decrease the amount of time your boiler is ON including average outside tempatures and how long your Thermostat has been in Away and Frost Guard modes December November 80 h 16 4 3 The energy efficiency of your heating schedule This indication helps you determine if you heating schedule is efficient or if it can be improved It is based on the temperature recommendations of public companies 20 16 5 4 Did you know These tips help you better understand your heating 16 6 Good
11. laced a wireless thermostat or setup your first ther mostat In this installation the Netatmo Relay is wired to your boiler and controls your heating It uses radio to connect to your thermostat on which you can set the setpoint temper ature The Netatmo Relay also provides Wi Fi connection to internet and remote control from your app CHAUDIERE RELAI THERMOSTAT e 2 SIGNAL RADIO y SIGNAL WIFI BOX INTERNET 2 Set temperature on the thermostat 2 1 Set temperature on the thermostat The Thermostat displays the setpoint temperature full font and the mesured Temperature empty font When you don t interact with the thermostat it follows the temperatures givan by your weekly heating schedule When you occasionaly want to set a temperature different from the heating schedule push the upper part of the thermostat to increase the setpoint temperature or the lower part of the thermostat to decrease the temperature The thermostat ceases to follow the schedule for a default time configurable in the Netatmo app s settings menuOnce this time is elapsed the temperature goes back to following the heating schedule 3 Power supply 3 1 Thermostat s power supply The thermostat is supplied by 3 AAA batteries 3 2 Relay s power supply The Relay is powered by 220V main power Depending on your configuration the Relay can be supplied by the boiler s main wireless thermostat setup or can be supplied by an
12. m 23h to 6h If you change the Night temperature to Night 15 C every night will change to 15 C between 23h and 6h 1d 12 6 Delete a temperature You can delete a temperature once no heating period uses it anymore To do this click on Modify temperatures in the schedule 12 7 Color scale The following color scale lets you know in one glance the temperature associated to an heating period 17 18 19 20 21 22 23 13 Away and frost guard toggles 13 1 Away and frost guard toggles 66 You can toggle the away and frost guard modes in one gesture from you app s dashboard For a couple of days leave use the away mode It lowers the temperature to save on your bills For an extended leave use the frost guard mode It set the boiler activity to a minimum while preserving a temperature of 7 C to avoid the water to freeze 13 2 Duration of away and frost guard Away and frost guard have no time limit To return to the schedule simply toggle off those modes 13 3 Corresponding temperatures The away mode temperature is set to a default 12 C The frost guard mode tem perature is set to a default 7 C To change these temperatures in the heating schedule select modify temperatures A ine 16 14 Graphs 14 1 Automatic recording The Netatmo Thermostat records measured temperature temperature setpoint
13. netatmo S ARCK Netatmo Thermostat user manual Netatmo Thermostat V1 0 December 2013 You can find an interactive version of this user manual in your Netatmo app iPhone iPad Android It is also available for computer at http my netatmo com by accessing your personal account Contents 1 How does it work 1 1 How does it work 2 0 2 ee 1 2 You replaced a wired wall mounted thermostat 1 3 You replaced a wireless thermostat or setup your first thermostat Set temperature on the thermostat 2 1 Set temperature on the thermostat Power supply 3 1 Thermostat s power supply 02 02 0058 3 2 Relay s power supply 2 2 a a What happens when Wi Fi is down 4 1 What happens when the Wi Fi is shut down Heating algorithm 5 1 Heating algorithms 2 02000 00 84 5 2 Hysteresis algorithm 0 0 0000 eee ee 5 3 Hysteresis settings aoaaa 5 4 PIDalgorithm 0 2 0 2 0 0020084 Heating prediction 6 1 Heating prediction 0 0 00 0 ee ee 6 2 Outdoor temperature data a oo o e a e 0 000048 Reconfigure the Wi Fi 7 1 Reconfigure the Wi Fi of the Relay Thermostat not available 8 1 The Thermostat cannot be joined 8 2 Reason 1 the Thermostat ran out of batteries 2 2 8 3 Reason 2 no radio signal 0 200 000
14. s from asmartphone 0 0004 14 2 1 Mobile version 2 2 a a 14 3 Legend oaa 15 Energy savings 15 1 Energy savings aoaaa aa 5 2 1 Set the right temperature oaoa aa a 5 3 2 Schedule your home s temperature according to your activities 5 4 3 Save energy when away oaoa a a 1 1 1 16 Energy Reports 16 1 What is the energy report about 0 0 0 000000 0 16 2 1 The savings you have made 2 0 2 2 000 pee eee 16 3 2 The amount of time your heating was ON 16 4 3 The energy efficiency of your heating schedule 2 16 5 4 Did you know 2 2 a 16 6 Good to know 1 11 11 12 12 12 12 13 13 14 14 14 14 14 14 14 15 15 15 15 15 15 16 16 16 16 16 17 17 17 18 18 Thermostat and its Relay 1 How does it work 1 1 How does it work The Netatmo Thermostat compares the setpoint temperature wanted temperature with the room temperature and decides if it must switch the boiler on or off 1 2 You replaced a wired wall mounted thermostat In this installation the Netatmo Thermostat is wall mounted and controls your boiler using existing wall wires It uses radio to connect to the Netatmo Relay The Netatmo Relay provides Wi Fi connection to internet and remote control from your app CHAUDIERE THERMOSTAT el SIGNAL RADIO SIGNAL WIFI RELAI SUR BOX INTERNET SECTEUR 1 3 You rep
15. tion mark on the left of your thermostat the real time mode is not available 12 cu ell Q In this case the Thermostat communicates with the server every 10 minutes to get the latest changes to the schedule or the manual setpoints 10 2 Reason your firewall blocks access to a port The relay must access to the port 25050 UDP and TCP in order to be able to communicate in real time with the servers Please check that this port is not blocked The Netatmo app 11 Set the temperature 11 1 What is displayed 11 1 1 Mobile version In the mobile app the dashboard displays the setpoint temperature temperature to which you want to heat your home and the temperature measured by the Thermostat actual room temperature 13 11 1 2 PC version In the webapp the dashboard displays the setpoint temperature temperature to which you want to heat your home and the temperature measured by the Thermostat actual room temperature 5 ri Consigne p aj Mesure 11 2 Manually change the setpoint temperature To manually change the temperature setpoint from the app simply tap the top to increase the temperature or the bottom to decrease the temperature of the thermostat displayed in the app This temporarily change the setpoint temperature for a duration displayed in the timer at the bottom of the app You can change this duration by sliding the timer between 1 and 12 hours Once this time elapsed the temper
16. y power plug in your home wall mounted wired thermostat setup 4 What happens when W31 F1 is down 4 1 What happens when the Wi Fi is shut down When the Wi Fi stops your Thermostat keeps working as a normal thermostat It keeps following its schedule taking manual temperatures from the Thermostat itself and follow ing away and frost guard modes until you manually set the temperature differently 5 Heating algorithm 5 1 Heating algorithms To decide when to turn On and Off your boiler the Thermostat uses 1 your heating history 2 the room temperature 3 the setpoint temperature and 4 a given heating algorithm This algorithm is the part in your Thermostat that takes decisions You can chose between different algorithms hysteresis or PID see below in Settings gt Your Thermostat gt Advanced settings 5 2 Hysteresis algorithm During the first weeks of your Thermostat s life only this algorithm is available With this algorithm when the difference between the room and the setpoint temperatures is less than the sensitivity threshold the Thermostat considers it has reached the setpoint temperature You can change this threshold in the advanced settings see below This algorithm is recommended if you have a wood stove as it turns the boiler on and off less frequently 5 3 Hysteresis settings In the advanced parameter menu you can change the sensitivity threshold of your hysteresis
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