ER-A411 ER-A421
Contents
1. Remove the printer cover Print roller arm lt Receipt side gt 2 Lift up the print roller release lever to unlock the print roller arm The arm will come up slightly Print roller release lever 3g Open the print roller arm of the receipt side 3 Remove the paper roll from the paper roll cradle of the receipt side lt Journal side gt 4 Press the of key to advance the journal paper until its printed part is out of the way Tr A 5 Cut the paper and remove the take up spool from the bearing Lift up the print roller arm of the journal side Remove the paper roll from the paper roll cradle of the journal side Remove the paper holding plate of the take up spool and remove the printed journal roll from the spool lt Receipt side gt 1 Remove the printer cover and open the print roller arm of the receipt side by following the steps in Removing the paper rolls 2 Seta paper roll in the paper roll cradle of the receipt side as per the diagram e To the printer Correct Weied 3 Feed the end of the paper along with the paper positioning guides as per the diagram the printer 4 While holding down the paper slowly close the print roller arm of the receipt side and push down the mark on the arm until you hear a click locking the arm lt gt Ifthe print roller arm is not securely locked printing is not done right If this Nore problem occurs open the arm and close th2. it is correct it can be rung up in the MGR mode Contact your manager When an including tax subtotal exceeds eight digits Clear the error message by pressing the key and then press a media key to finalize the transaction Continued on back side Entries Basic Sales Entry Listed below is a basic sales entry example when selling items by cash For details refer to FULL DETAILED INSTRUCTUION MANUAL cik 7 Enter the clerk code and press the key Key operation example 2 Enter the unit price and press the appropriate department key Clerk assignment 4 oxi 3 Repeat step 2 for all department items a 1 4 When the item entry is completed press the s7 key nee ae 1500 z The total amount due is displayed 2300 2 3 5 Receive the amount from your customer and enter the e amount by the numeric keys Displaying subtotal sT 6 Press the fung key The change due is displayed and the Amounetendercd 4000 drawer is opened oes 7 Close the drawer Finalizing the transaction TUNS x indicate department keys Department Entries When using a programmed unit price D Unitprice Department key max 8 digits Enter a unit price and press a department key If you use a programmed unit price press a department key only PLU Price Look Up Entries m PLU code entry max 5 digits Enter a PLU code using the numeric keys and press the key Fo
3. new one according to section Replacing the Paper Rolls under Operator Maintenance Prior to Making Entries Preparations for Entries E Receipt ON OFF function You can disable receipt printing in the REG mode to save paper using the receipt function Press the key Select 1 RCP SW and press the key Select 2 OFF to disable receipt printing and press the key When the function is in the OFF status the receipt off indicator R is highlighted Rove Your register will print reports regardless of the receipt state This means that the receipt roll must be 7 installed even when the receipt state is OFF E Clerk assignment Prior to any item entries a clerk must enter his her clerk code into the register To sign on In case secret code is 0000 gt Clerk code gt Secret code gt or To sign off bk Error Warning In the following examples your register will go into an error state accompanied with a warning beep and the error message on the display Clear the error state by pressing the key and then take the proper action to remedy the problem When you exceed a 32 digit number entry limit overflow Cancel the entry and re enter a correct number When you make an error in key operation Clear the error and try the entry again When you make an entry beyond a programmable amount entry limit Check to see if the entered amount is correct If
4. printer cover Remove the paper jam Check for and remove any shreds of paper that may remain in the printer E 1 2 Lift up the print roller arm 3 4 Reset the paper roll correctly by following the steps in Installing the paper rolls Drawer Handling Locking the Drawer XN Sv Develop the habit of locking the drawer when not using the register for any SS extended period of time E Removing the Drawer Till Coin case NS lock key To lock Insert the key into the drawer lock and turn it 90 degrees counter clockwise 4 0 gt Cv To unlock Insert the key into the drawer lock and turn it 90 degrees clockwise To remove the drawer pull it out and lift it up lt gt To prevent burglary it is a good idea to empty the drawer after work and Nore leave it open at the end of the day e Coin case is detachable In case of a power failure or if the machine is out of order locate the lever at the bottom of the machine and move it in the direction of the arrow to open the drawer The drawer will not open if it is locked with the drawer Before Calling for Service If you encounter any of the following problems please read below before calling for service The display does not illuminate e Is power supplied to the electric outlet e Is the power cord plug out or loosely connected to the electric outlet e Is the register in screen save mode The display is illuminated
5. printing cycle the register carries out the correct printing procedure after power recovery In Case of Printer Error If the printer runs out of paper the printer will stall and PAPER EMPTY will appear on the display Key entries will not be accepted Referring to Replacing the Paper Rolls in this chapter install a new paper roll in the proper position then press the key The printer will print the power failure symbol and resume printing If the print roller arm comes up the printer stalls and HEAD UP will appear on the display Key entries will not be accepted Push down the arm until it is securely locked then press the key The printer will print the power failure symbol and resume printing Cautions in Handling the Printer and Recording Paper E Cautions in handling the printer e Avoid the following environments Dusty and humid places Direct sunlight Iron powder A permanent magnet and electromagnet are used in this machine e Never pull the paper when the print roller arm is locked First lift up the arm and then remove the paper e Never touch the surface of the print head and print roller E Cautions in handling the recording paper thermal paper e Use only the paper specified by SHARP e Do not unpack the thermal paper until you are ready to use it e Avoid heat The paper will color at around 70 C e Avoid dusty and humid places for storage Avoid direct sunlight The printed text on th
6. scanner Correction E Correction of entered number cL When you enter an incorrect number delete it by pressing the key immediately after the entry E Correction of the last entry If you make a mistake when making a department entry PLU entry percentage and discount you can correct this entry by pressing the key immediately E Correction of earlier entries t gt lt 2 You can correct any incorrect entry made during a transaction if you find it before finalizing the transaction by pressing the key Move the cursor to the item to be voided and press the key E Subtotal void sT gt gt ST You can void an entire transaction Once subtotal void is executed the transaction is aborted and the register issues a receipt Press the 2 key immediately after pressing the sT key And then press the sT key again E Correction after finalizing a transaction VOID mode When you need to void incorrect entries that are found after finalizing a transaction or cannot be corrected by direct indirect or subtotal void the following steps should be taken Enter to the manager mode by following the steps on the Manager Secret 1 a g y g p anager __ f Secret fre or fug Ga The e key is not included in the standard keyboard for ER A421 lt 7 To use the VOID mode consult your authorized SHARP dealer DFT 0O22 3x12 00 PLUQOOO1 2 Press the lt gt key to put your register
7. EF PREV NEXT RA 4 5 CH EX DEL INS GHI JKL MNO COPY PASTE PO RF 1 2 ENTER ST CAPS PORS TUV WXYZ jefe TL NS SHIFT DC SPACE CODE Department keys E ER A421 Department keys t t t RECEIPT JOURNAL G C EJ 4 RCPT VIEW FUNC AUTO MENU MENU CLK PLU SUB 7 O 4 PO RF 1 3 VAT PAYMENT stier O OO meny FINAL Direct PLU keys Main Functional Overview The register has the following main functions For details refer to FULL DETAILED INSTRUCTION MANUAL Item Entries Single item entries Repeat entries Multiplication entries Split pricing entries Successive multiplication entries Payment Treatment Single item cash sale SICS single item finalize SIF entries Scan entries Special Entries for PLU EAN Promotion function PLU EAN link entries EAN learning function PLU EAN information inquiry view function EAN price change function Set PLU EAN entries PLU level shift for direct PLUs Price level shift Condiment entries Display of Subtotals Subtotal Difference subtotal Differ ST Finalization of Transaction Cash entries Check entries Credit entries Computation of VAT Value Added Tax Tax VAT tax system VAT shift entries Guest Check GLU Guest look up GLU system Deposit entries Bill separation by item amount person Bill print
8. RAL BLUE WIRE TO THE EARTH TERMINAL OF YOUR 3 PIN MAINS PLUG Shielded interface cables must be used with this equipment to maintain compliance with EMC regulations Noise level LpA 57 6 dB A weighted Measured according to EN ISO 7779 2001 Maximum value if the cash drawer springs open LpAI 77 0 dB A weighted IMPORTANT e Install the register in a location not subject to direct sunlight unusual temperature changes high humidity or splashing water Installation in such locations could cause damage to the cabinet and the electronic components e Never install the register in saline areas e g close to the sea Installing the register in such locations could cause component failure with the corrosion e Never operate the register with wet hands The water could seep into the interior of the register and cause component failure When cleaning the register use a dry soft cloth Never use solvents such as benzine and or thinner The use of such chemicals will lead to discoloration or deterioration of the cabinet e The register plugs into any standard wall outlet official nominal voltage Other electrical devices on the same electrical circuit could cause the register to malfunction e If the register malfunctions call your authorized SHARP dealer for service do not try to repair the register yourself e For complete electrical disconnection disconnect the main plug To prevent the register from m
9. SHARP ELECTRONIC CASH REGISTER EN MODEL ER A411 ER A421 Basic User Manual Printed in Thailand 14F TINSE2637BSZZ Thank you very much for your purchase of the SHARP Electronic Cash Register Model ER A411 ER A421 Please read this manual carefully before operating your machine in order to gain full understanding of functions and features Please keep this manual for future reference It will help you if you encounter any operational problems For a free download of the FULL DETAILED INSTRUCTION MANUAL please go to the following related URL For the countries other than described below consult your authorized SHARP dealer The United Kingdom and Republic of Ireland www sharp pos co uk Netherlands and Belgium and Luxemburg www sharp nl Sweden www sharp se CAUTION The cash register should be securely fitted to the supporting platforms to avoid instability when the drawer is open CAUTION The socket outlet shall be installed near the equipment and shall be easily accessible VORSICHT Die Netzsteckdose mu nahe dem Ger t angebracht und leicht zug nglich sein ATTENTION La prise de courant murale devra tre install e proximit de l quipement et devra tre facilement accessible AVISO El tomacorriente debe estar instalado cerca del equipo y debe quedar bien accesible VARNING Det matande v gguttaget skall placeras n ra apparaten och vara l tt tkomligt LET OP Het stop
10. but the whole machine refuses entries Is a cashier code assigned to the register Is a clerk code assigned to the register Is the register in the REG mode No receipt is issued e Is the receipt paper roll properly installed e Is there a paper jam Is the receipt function in the OFF status e Is the print roller arm securely locked No journal paper is taken up e Is the take up spool installed on the bearing properly e Is there a paper jam Printing is unusual e Are the printer head sensor roller clean e Is the paper roll properly installed Specifications Model Logo ER A411 ER A421 Graphic logo printing Dimensions Size 130 H x 360 W pixel 360 W x 425 D x 365 H mm With the customer display popped up When it is completely lowered the height is 330 mm Weight Approx 12 0kg Power source Official nominal voltage and frequency Power consumption Standby 7 1W 220 to 230V 50Hz 60Hz 7 3W 230 to 240V 50Hz Operating 31 6W 220 to 230V 50Hz 60Hz 28 1W 230 to 240V 50Hz Working temperatures 0 to 40 C Display Operator display LCD display with tilt mechanism 192 W x 80 H dots Customer display 2 line LCD display Printer Type Two station thermal printer Printing speed Approx 15 lines second Printing capacity 30 digits each for receipt journal paper Other functions e Receipt ON OFF function Compression print for an electronic journal journal e Receipt and journal
11. contact dient in de buurt van de kassa en gemakkelijk toegangbaar te zijn CAUTION For a complete electrical disconnection pull out the mains plug VORSICHT Zur vollst ndigen elektrischen Trennung vom Netz den Netzstecker ziehen ATTENTION Pour obtenir une mise hors circuit totale d brancher la prise de courant secteur AVISO Para una desconexi n el ctrica completa desenchufar el enchufe de tomacorriente VARNING F r att helt koppla fr n str mmen dra ut stickproppen LET OP Trek de stekker uit het stopcontact indien u de stroom geheel wilt uitschakelen WARNING This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures FOR CUSTOMERS IN U K IMPORTANT The wires in this mains lead are coloured in accordance with the following code BLUE Neutral BROWN Live As the colours of the wires in the mains lead of this apparatus may not correspond with the coloured markings identifying the terminals in your plug proceed as follows The wire which is coloured BLUE must be connected to the terminal which is marked with the letter N or coloured black The wire which is coloured BROWN must be connected to the terminal which is marked with the letter L or coloured red The apparatus must be protected by a 3A fuse in the mains plug or distribution board CAUTION DO NOT CONNECT THE LIVE BROWN WIRE OR THE NEUT
12. e arm as instructed above 5 Wait until the excess paper is automatically cut off and remove it Trying to remove the paper before the cutter stops completely could cause paper jamming lt Journal side gt 6 Lift up the print roller arm of the journal side E Do not remove the excess paper until the receipt cutter stops completely 7 Seta paper roll in the paper roll cradle of the journal side as per the diagram C To the printer Correct Incorrect the printer 8 While holding down the paper slowly close the print roller arm of the journal side and push down the arm until you hear a click locking the arm Paper positioning guides Paper holding plate 9 Remove the paper holding plate from the spool Insert the end of the paper into the slit in the spool Press the journal paper feed key to feed more paper if required Wind the paper two or three turns around the spool shaft Removing a paper jam Remove the printer cover 10 D Mount the paper holding plate onto the take up spool Set the spool on the bearing and press the journal paper feed key to take up excess slack in the paper 11 Replace the printer cover 12 Press the key to make sure the paper end comes out of the printer cover and clean paper appears c If the paper end does not come out open the printer cover and pass the Nore paper end between the paper cutter and the paper guide of the printer cover and replace the
13. e paper can discolor under the following conditions Exposure to high humidity and temperature Exposure to the direct sunlight Contact with glue thinner or a freshly copied blueprint Heat caused by friction from scratching or other such means Contact with a rubber eraser or adhesive tape e Be very careful when handling the thermal paper If you want to keep a permanent record copy the printed text with a photocopier Replacing the Paper Rolls The register can print receipts and journals For the printer you must install the paper rolls receipt and journal paper rolls provided with the register e Be sure to set a paper roll prior to using your machine otherwise it may cause a malfunction e Be careful then to set the roll correctly How to set the paper roll To the printer Correct Incorrect E Recording paper specifications Be sure to use paper rolls specified by SHARP The use of any other paper rolls than specified could cause paper jamming resulting in register malfunction Paper specification Paper width 57 5 0 5 mm Max outside diameter 80 mm Quality High quality 0 06 to 0 08 mm thickness Paper tube 18 mm E Removing the paper rolls When a red dye appears on the paper roll it is time to replace the existing paper roll Replace the paper roll with a new one If you plan not to use your register for an extended period of time remove the paper roll and store it in the appropriate place 1
14. es You can select any mode other than REG from the list in the mode selection window Your register supports the following operating modes This mode allows you to enter various sales information The mode selection window REG mode does not list this mode To select this mode from the mode selection window press the ma key OPXZ mode This mode allows clerks to take X or Z reports on their sales information This mode locks all operations of the register When you select this mode the OFF mode A window will disappear Pressing any key turns the register ON X1 Z1 mode This mode is used to take various daily total reports X1 Z1 reports X2 Z2 mode This mode is used to take various weekly or monthly reports X2 Z2 reports This mode allows you to program those items which need to be changed often such PGM1 mode A as unit prices and discount percentages PGM2 mode This mode allows you to program all items including date time functions and the items that can be programmed in the PGM1 mode AUTO KEY mode This mode allows you to program AUTO menu key and automatic sequencing keys This mode allows you to save and load the data of your register to and from an SD SD CARD mode card This mode allows you to save and load the data of your register to and from the iSDC mode server using a WiFi SD card E Receipt and journal paper rolls If the receipt or journal paper roll is not set in the register or it is getting low install a
15. in the VOID mode 3 Repeat the entries that are recorded on an incorrect receipt TOTAL PLUGGOGGA VOID LiPa 5 Reading and Resetting Sales Overview e Use the reading function X when you need to take the reading of sales information entered after the last resetting You can take this reading any number of times It does not affect the register s memory e Use the resetting function Z when you need to clear the register s memory Resetting prints all sales information and clears the entire memory except for the GT1 through GT3 reset count and consecutive number e X1 and Z1 reports show daily sales information You can take these reports in the X1 Z1 mode X2 and Z2 reports show periodic monthly consolidation information You can take these reports in the X2 Z2 mode In the OP X Z mode a clerk can take his or her report e This register supports various types of reports including general report department report PLU EAN report and clerk report For details on available reports refer to FULL DETAILED INSTRUCTION MANUAL e If you want to stop the printing report press the wu key lt gt When both sales quantities and sales amounts are zero printing is skipped If you do not want to skip change the programming For details refer to FULL DETAILED INSTRUCTION MANUAL e X represents read symbol and Z represents reset symbol in the reports e When printing is performed continuou
16. independent paper feed function Area of black must be less than 35 of all area Logo message printing Logo message for the receipt max 30 characters x 6 lines Paper Roll Width 57 5 0 5 mm Max diam 80 mm Quality High quality 0 06 to 0 08 mm thickness Cash drawer 5 slots for bills and 8 for coin denominations Accessories Basic User Manual 1 copy Paper roll 2 rolls Take up spool 1 Paper holding plate 1 Drawer lock key 2 Standard key sheet 1 for ER A421 only Programming key sheet 1 for ER A421 only Fixing angle bracket 1 SHARP SHARP ELECTRONICS Europe Ltd 4 Furzeground Way Stockley Park Uxbridge UB11 1 EZ United Kingdom SHARP CORPORATION
17. ing Auxiliary Entries Refund entries Percentage discount Amount discount Non add code entry Tip entries Currency exchange Received on account entries Paid out entries No sale exchange Cashing a check Cash payment transfer Age Verification Overlapped Clerk Entry Combined Cashier Clerk Entry Correction Correction of the last entry direct void Correction of the next to last or earlier entries indirect void Subtotal void Correction after finalizing a transaction Special Printing Function Copy receipt printing Guest check receipt bill print Kitchen receipt print Manager Mode Manager sign on Override entries Other Functions Starting cash memory Training mode SD card mode Electronic journal Electronic journal data view function WiFi SD card mode Reports General report Transaction report Department report PLU EAN report Hourly report Clerk report All Individual Daily net report Electric Journal Filter function Flash reports Euro change Compulsory cash check declaration When you turn the register on and press the key the mode selection window will appear on the display For example when a clerk is signed on the following window will appear Selecting an Operating Mode Mode Selection Window SELECT MODE _ _ YT 1 OPX MODE lt OFF MODE 3 Xizi MODE 2 x222 MODE 6 T PGHi MODE POH MODE AUTO KEY MODE MODE DOi Operating Mod
18. onnection of a different device should be done so that a damage of the register or device is avoided Part Names and Functions External View E Rear view E Front view ER A411 ER A421 1q dep 3 Printer cover SD card slot Keyboard Operator display ER A411 Normal type ER A421 Flat type Customer display Drawer RS232 Drawer lock Displays E Operator display 1x125 20 PLUOOOOL 125 20 Sales information area Sales information you have just entered such as items and prices will appear between 1st line and 3rd line Total is always appear at 4th line TOTAL 125 20 PLUGOOGGA 425 _ 2 gt Numeric entry area REG LiP 00 04 gt Status area Mode name Status information Clerk cashier code m Customer display Text message display area Numeric display area Keyboard Standard keyboard layouts for ER A411 and ER A421 are as shown below For details on the key functions and optional keys refer to FULL DETAILED INSTRUCTION MANUAL E ER A411 PLU PRICE INQ DEPT MGR CLK MODE RECEIPT JOURNAL EAN CHANGE Pt PH es gt t rcpt FUNC CANCEL MENU 8 CL 4 EJ AUTO1 AUTO2 CR viEw BS SYMBOL ABC D
19. oving when the drawer opens the fixing angle bracket is supplied with the register If you want to install the bracket consult your authorized SHARP dealer In order to operate the register properly you must initialize it before operating for the first time To initialize the register consult your authorized SHARP dealer PRECAUTION This register has a built in memory protection circuit which is operated by a rechargeable battery pack It should be known that all batteries will in time dissipate their charge even if not used Therefore to insure an adequate initial charge in the protection circuit and to prevent any possible loss of memory upon installation it is recommended that each unit be allowed to be recharged for a period of 24 to 48 hours prior to use by the customer In order to charge the battery pack the machine must be plugged in This recharging precaution can prevent unnecessary initial service calls The battery pack is a consumable part and its operating time will get shorter gradually each time it is recharged for memory backup When the battery pack cannot be charged enough to perform memory backup it means that the service life of the battery pack has expired If this is the case consult your authorized SHARP dealer Caution Scanner connection In order to allow a plug amp play connection of the optional scanner the Pin 9 of the D Sub connector 1 Channel 1 uses 5V Be very careful of this 5V in case c
20. r example enter 71 and press the key for PLU 00071 For ER A421 press the key instead of the key PLU code gt 24 or E Direct PLU entry ER A421 only Enter a unit price and press a direct PLU key When using a programmed unit price If you use a programmed unit price press a direct PLU key only ane Unit price Direct PLU key max 8 digits EAN Entries E Create EAN8 13 Codes in REG mode This is the easiest way to register and to store EAN Codes before you open your shop or to work for the first time with the cash register After an EAN code scanning you may be requested to enter a unit price with the display UNDEFINED CODE and beep sound Set the unit price department code and delete type Delete method selection window is displayed UNDEFINED CODE display and beep sounds Dept code input window is displayed Scan an undefined EAN code Selection of Unit price Dept code gt _ delete method Select 2 NO DELETE to store the article continuously At the next scan entry of this EAN code the registration is automatically done without the above steps E EAN code entry 8 or 13 digits Enter the EAN code using the numeric keys and press the ea key Scan EAN code For ER A421 press the key instead of the key me E EAN code scanning 8 or 13 digits Fos te ae ce Read the EAN code on the item with the
21. sly the printing may be intermitted for several seconds After the intermission the printing will be restarted How to Take a Report 1 Press the Wo key 2 Select the appropriate mode from the following by using the key and press the key 1 OPXZ MODE 3 X1 Z1 MODE 4 X2 Z2 MODE 3 Select the operation from the following by using the key and press the key to display the items list 1 READING 2 RESETTING 4 Select the appropriate report title 5 Press the fung key Flash Report You can take flash reports display only in the X1 mode for department sales cash in drawer CID and sales total at the point you take the report 1 Press the Wo key 2 Select the 3 X1 Z1 MODE by using the key and press the far key 3 Select 3 FLASH MODE and press the key 4 Select the appropriate report title from the following by using the key 1 DEPT SALES Department sales 2 CID Cash in drawer 3 SALES TOTAL Sales total 5 Press the uns key lt gt When you select 1 DEPT SALES in step 4 select the appropriate department from the departments list I 6 Operator Maintenance In Case of Power Failure When power is lost the register retains its memory contents and all information on sales entries When power failure is encountered in register idle state or during an entry the register returns to the normal state of operation after power recovery When power failure is encountered during a
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