QRV USER MANUAL
Contents
1. ka 1 of 44 columns selected Full answers Token control Choose token fields In the Interviwer wants to obtain some statistical information he she must clics on Statistics icon and the system shows several options to perform this action Data selection e Include Interviewer can select include all the responses just completed ones or incompleted ones e View summary of all available fields e Subtotals based on displayed questions e Statistics report language Response id Greater than Less than 18 SCORE QRV User Manual Output options e Show text responses inline e Show graphs e Select output format selection between html pdf or excel General filters Data selection Include All responses View summary of all available fields Subtotals based on displayed questions Statistics report language Fran ais Response ID Greater than Less than Output options Show text responses inline Show graphs C Select output format HTML PDF Excel View statistics Clear 192. or deactivated Our surveys will be in active status If you consider that some survey must be deactivated write an email to admin e Owner column shows the owner of the interview And the other columns are related with the responses already submitted by employees e Full number of employees that have completed the survey e Partial number of employees that have begun the survey but not finished it e Total The sum of last two columns e Response rate represents the percent of interviewee that have been answered the survey A response rate of 50 means that the Interviewer has introduced the personal data of for example 10 people and just 5 has fulfilled the survey al a Status soe ae fas edad a ar ae pra Partial Tota Tokens avaliable r See 7 ay E Any El D 885312 Job Interview DEMO 13 03 2014 Interviewer Edi Closed No o o 10 SCORE QRV User Manual 2 _ Selecting the survey Next step is selecting the survey Interviewer wants to work with In this case he she would select Job Interview Interviewer can click into the survey title or select it using the combo situated next the logout icon Once the survey is selected the platform shows the survey toolbar with two icons Responses and statistics Interview management Token management SCORE Administration Logged in as Interviewer m Surveys Job Interview DEMO z amp Survey J
3. a token and this token will be connected with answers In case of anonymous surveys the token will be related with the answers but the relation between employees and token is hidden by the system to ensure anonymity This mechanism allows that Interviewers or Managers can consult later the submitted responses and match interviewees with responses in not anonymous surveys SCORE QRV User Manual Self Evaluation DEMO You must be registered to complete this survey You may register for this survey if you wish to take part Enter your details below and an email containing the link to participate in this survey will be sent immediately First name Lastname Email address Security questionj2 30 Once the employee introduces the information the system sends him her an email with the link for accessing survey and shows a message informing about this email and the steps to be followed Self Evaluation DEMO Thank you for registering to participate in this survey An email has been sent to the address you provided with access details for this survey Please follow the link in that email to proceed Survey administrator Administrator your email example net Survey registration confirmation Administrator Para ccalle s qrupo es Dear Carmen You or Someone using your email address have registered to participate in an online survey titled Self Evaluation DEMO To complete this survey
4. click on the following URAL localhost 9090 limesurvey index 367 langentoken jax xX If you have any questions about this survey or if you did not register to participate and believe this email is in error please contact Administrator at your emaiktexample net SCORE QRV User Manual 2 _ Doing the survey Resume later and Load unfinished survey The interviewee open this email and clicks on the URL to complete Self Evaluation survey The first question that is shown is used to select the skills that will be evaluated Self Evaluation token version Ea Skill selection English 7 J Please select the skills to be evaluated from the list below Check any that apply Work effectively in a retail team Contribute to the monitoring and maintaining ease of shopping in a retail sales area Help Customers to choose products in a retail environment Give customers a positive impression of yourself and your organisation Demonstrate products to customers in a retail environment Process payments for purchases in a retail environment Cash up in a retail environment Deal with customer queries and complaints in a retail environment Place goods and materials in storage in a retail environment Check stock levels and sort out problems with stock levels in a retail environment Protect own and others health and safety when working in a retail environment Reduce security risks in a retail environment Develop team and individual effectiveness in a re
5. What instructions do you follow for safeguarding health and safety at work this question email ccalle s2grupo es Send report Email sent Print report e successfully This is an example of sent email SCORE Report no replay debian s2grupo com Martes 18 de Marzo de 2014 13 12 Para ccalle s2grupo es rt Mostrar detalles Survey name ID Self Evaluation DEMO 264367 2 Response ID 3 Work effectively in a retail team How do you keep track of how much work you have to do and how long it is likely to take Needs training 0 How do you ask for help and information from colleagues when needed ensuring that you make your needs clear while respecting the other person s needs and priorities Know Can do 1 How do you offer help to colleagues and respond positively to requests for help whenever possible by being helpful to colleagues with completing their own work Needs training 0 How do you discuss and sort out difficulties in working together in a polite and constructive way Know Can do 1 When do you ask a suitable person for advice about any problems in working with colleagues that you can t resolve without help Know Can do 1 What instructions do you follow for safeguarding health and safety at work Know Can do 1 Contribute to the monitoring and maintaining ease of shopping in a retail sales area Are you aware of Housekeeping factors such as cleanliness tidiness and no health and safety hazards Know
6. 2014 03 13 1 P mem A A Page 1 ofi 25 View response details e By clicking on Responses in survey toolbar and then in browse responses toolbar Display responses i The system will show a table with all available responses completed or uncompleted SCORE Browse responses Job Interview DEMO m ND e Data view control Q O Hence kaplayan 1 Starting from 0 Show Display All responses r i Token First name Last name Email Completed Response Start How do you How do you How do you How do you How do you How do you How do you How do y Actions ID language keep track keep track ask for help ask for help offer help offer help discuss and discuss a F Q E x ccalle CArmen Calle Y 5 en Know Can do Know Can do Needs Know Can do 11 11 trainina N f11 In the same way than in participants management the system shows a table where each row contains all the responses of a questionnaire for one interviewee Possible actions for each response are view response details P Edit this response e Delete this response 16 SCORE QRV User Manual If Interviewer clicks on View response details icon a the platform shows questions and answers Browse responses Job Interview DEMO 2 1 66 View response ID 5 ZAC Token ccalle First name CArmen Lastname Calle Email Submission date 01 01 1980 00 00 00 Completed Y Response ID 5 Start language en T
7. Can do 1 How do you promote particular goods for example by giving them a prominent position on shop floor Why is it important to keep them clearly ticketed and well stocked Know Can do 1 SCORE QRV User Manual Job Interview and Manager Evaluation These scenarios are very similar so they will be explained together The steps are the following ones First the interviewer enters next url into the address bar of the web browser http score scoreproject eu admin 1 _ Logging into the system Interviewer logs into the system using username and password He she can choose also the default language If interviewer forgot his her password must click the link Forgot your password and follow the instructions which are similar to other web applications SCORE Please log in first Password Once Interviewer is logged into the system the welcome screen is displayed On the top it can be seen the administration toolbar with next icons va Surveys Flease choose Default administration icon A combobox showing available surveys for this Interviewer Logout icon SCORE If Interviewer clicks on Default administration icon the system will show the list of surveys with SCORE QRV User Manual some general information about them This information is presented as a table Each row represents a Survey e First column means the status of the survey Possible status are activated
8. SCORE QRV User Manual QRV USER MANUAL Self Evaluation Registering into the system Doing the survey Resume later and Load unfinished survey Submitting answers score and development plan Print report and send it by email Job Interview and Manager Evaluation Logging into the system Selecting the survey Adding interviewees Doing the survey Resume later and Load unfinished survey Submitting answers score and development plan Printing report and sending it by email Consulting and exporting responses Charts and statistics SCORE QRV User Manual Self Evaluation 1 _ Registering into the system First the employee enters next url into the address bar of the web browser http score scoreproject eu Then she he clicks on the link that corresponds with the questionnaire Although this survey is anonymous the system will ask he she for registering into the system Nevertheless anonymity is ensured since employee s email and name will not be connected with the answers localhost 9090 limesurvey v Biv spotify a A Py Mas visitados LimeSurveyDebian LimeSurvey v jgjMaquinasVirtualesv Q LimeSurvey T cnicov jgjSAFEv Vaughan radio AgileFant Quick Recognition and Validation of Retail Personnel Competencies in the Children s Products sector The following surveys are available Self Evaluation DEMO Tokens is the mechanism that the platform uses to ensure anonymity Each user has assigned
9. e Fully competent has the code 4 e Partially competent has the code 3 e Some knowledge has the code 2 e Limited knowledge has the code 1 some participants data can be included also First name last name and email Export results Job Interview DEMO 2 D e Export results Single response ID 5 Format CSV Microsoft Excel PDF igi HTML Microsoft Word Headings Question code Abbreviated question text Full question text Convert spaces in question text to underscores Responses Answer codes Convert Y to 1 Convert N to 2 Column control Choose columns id Response ID submitdate Date submitted lastpage Last page startlanguage Start language token Token QG1Q1 How do you keep tr ely to take QG1Q1 comment How do you keep tr Comment QG1Q2 How do you ask for priorities QG1Q2 comment How do you ask for Comment QG1Q3 How do you offer h ir own work QG1Q3 comment How do you offer h k Comment QG1Q4 How do you discuss ructive way QG1Q4 comment How do you discuss y Comment QG1Q5 When do you ask a ithout help QG1Q5 comment When do you ask a Comment QG1Q6 What instructions _ ety at work QG1Q6 comment What instructions k Comment SUMQG1 sum QG1Q1value Q G1Q6 value QG2Q1 Are you aware of H ety hazards QG2Q1 comment Are you aware of H s Comment
10. fter having clicked the save button you can either close this browser window or continue filling out the survey To remain anonymous please use a pseudonym as your username also an email address is not required Name Password Repeat password Your email address Security question s 90 Return to survey When participants want to continue with the survey they must open the email that the platform sends as part of registration process and click on the link again Once the set of questions are shown click on Load unfinished survey button The system will ask the interviewee for the username and the password introduced in Resume later step Load a previously saved survey You can load a survey that you have previously saved from this screen Type in the name you used to save the survey and the password Saved name Password Security question C Return to survey 3 _ Submitting answers score and development plan Then the interviewee can finish the survey and obtain the Score and the development plan suggested automatically by the system The development plan is based on the answers of the interviewee It means that the platform will suggest an action for each question where candidate s response is Some knowledge or Limited knowledge SCORE QRV User Manual Self Evaluation DEMO Development Plan Work effectively i
11. mpleting their own work 0 Know Can do How do you discuss and sort out difficulties in working together in a polite and constructive way 1 When do you ask a suitable person for advice about any problems in working with colleagues that you can t resolve without help Know Can do 1 At the bottom of the report Interviewer can sent the report introducing an email and clicking in Send report button On the left of this button it s located Print report button which let the Interviewer print a copy of the report or load it as a file SCORE QRV User Manual Some techniques for closing the sale are confirming that the customer wishes to buy the product e taking the product from the customer e taking the customer to the cash and wrap area asking method of payment Describe how you would do this Know Can do 1 Score Thanks you The survey is ended Your SCORE is 15 The system has conformed a personal Development Plan based on your answers You can print it or send it by email latter so it s not necessary you to take notes Development Plan Work effectively in a retail team How do you keep track of how much work you have to do and how long it is likely to take Suggestion for question 1 How do you offer help to colleagues and respond positively to requests for help whenever possible by being helpful to Suggestion for colleagues with completing their own work this question Suggestion for
12. n a retail team gt What instructions do you follow for safeguarding health and safety at work Suggestion for this question Resume later 4 Previous Next gt Exit and clear survey Self Evaluation DEMO English v Score Thanks you The survey is ended Your SCORE is 15 The system has conformed a personal Development Plan based on your answers You can print it or send it by email latter so it s not necessary you to take notes Resume later 4 Previous Next gt Exit and clear survey 4 _ Print report and send it by email Both survey and development plan can be sent by email or printed once the survey is submitted by clicking in Print your answers link SCORE QRV User Manual Thank you Your survey responses have been recorded Print your answers The platform shows the report with the set of questions and answers as well as the score and the development plan Survey name ID Self Evaluation DEMO 264367 Response ID Work effectively in a retail team How do you keep track of how much work you have to do and how long it is likely to take Needs training 0 How do you ask for help and information from colleagues when needed ensuring that you make your needs clear while respecting the other person s needs and priorities Know Can do 1 How do you offer help to colleagues and respond positively to requests for help whenever possible by being helpful to Needs training colleagues with co
13. new interviewees Required data is First Name Last Name Email if you would sent invitation email and token Once the required information is introduced click on Add token entry button Then the system presents a message with the result of the process and offers the possibility of adding new tokens or display the existing ones 12 SCORE QRV User Manual Add token entry ID Auto Firstname Carmen Lastname Calle Email Email status OK Token ccalle You can leave this blank and automatically generate tokens using Generate Tokens Language English z Invitation sent M Reminder sent N Completed M Uses left 4 Valid from p unti Fomat dd mm yyyy hh mm Add token entry SCORE Token control Job Interview DEMO m DA Add token entry Success New token was added Display tokens Add another token entry Like it Donate to ERA 13 SCORE QRV User Manual 4 _ Doing the survey Resume later and Load unfinished survey The next step is to execute the survey for this interviewee So click on Display token A A table with interviewees information is shown The information of each candidate is shown in one row Possible actions for each interviewee are q View response details Only available if the interviewee has submitted a response G Do survey e Delete token entry amp Edit token entry SCORE Token control Job Interview DEMO DA Survey partici
14. ob Interview DEMO ID 885312 aA 8 Title Job Interview DEMO ID 885312 Survey URL English http localhost 9090 limesurvey index php 885312 lang en French http localhost 9090 limesurvey index php 885312 lang fr Greek http localhost 9090 limesurvey index php 885312 lang el Spanish http localhost 9090 limesurvey index php 885312 lang es Description Welcome End message Administrator Administrator your email example net Start date time Expiry date time Template score Base language English Additional languages French Greek Spanish End URL Number of questions groups 22 4 Survey currently active Yes Survey table name lime_survey_885312 Hints Responses to this survey are NOT anonymized It is presented group by group A full question index will be shown participants will be able to jump between relevant questions Participants can save partially finished surveys 11 SCORE QRV User Manual 3 _Adding interviewees Interviewers click on Token management icon and then the toolbar for this section is shown with next icons Return to survey administration E Show token summary Display tokens 9 LD Add new token entry SCORE aL FE 9 Interviewer enters the personal data of the employee into the system For this purpose in Token management toolbar he she will click on Add new token entry di The platform presents a form for adding
15. oken ccalle How do you keep track of how much work you have to do and how long it is likely to take How do you keep track of how much work you have to do and how long it is likely Know Can do 1 to take Comment BBmeee An srne ae be Fna hala anA ee ntina unns nnllam arns abhann nandan eee In View responses toolbar are located next icons which allows the Interviewer perform the actions than in the other screen and another one export this response Edit this entry Delete this entry Y LF is Export this response When Interviewer clicks on Export this response icon the platform provides several possibilities to perform this action The system allows export response in different formats CSV Microsoft Excel PDF HTML Microsoft Word Regarding the information for each question the platform provide the interviewer three different headings e Question code It is the name of the question For example for the first question of the first question group the question code is QG1Q7 If Interviewer selects this option the system exports the question code instead the question text e Abbreviate question text If Interviewer selects this option the system exports just the first 17 words of the question text J SCORE QRV User Manual Full question text If Interviewer selects this option full question text are export It also allows export the full text of the responses or just the associated cod
16. pants First name Last name Email address Email status Token Language Invitation sent Reminder sen Reminder cou Completed Uses left Valid from Valid until GF P bo survey Page of1 25 Ei Viewl 1of1 If Interviewer click on Do survey icon ge then the survey is opened automatically in other window The first question that is shown is used to select the skills that will be evaluated Self Evaluation token version 2e Skill selection Please select the skills to be evaluated from the list below Check any that apply Work effectively in a retail team Contribute to the monitoring and maintaining ease of shopping in a retail sales area Help Customers to choose products in a retail environment Give customers a positive impression of yourself and your organisation Demonstrate products to customers in a retail environment Process payments for purchases in a retail environment Cash up in a retail environment Deal with customer queries and complaints in a retail environment Place goods and materials in storage in a retail environment Check stock levels and sort out problems with stock levels in a retail environment Protect own and others health and safety when working in a retail environment Reduce security risks in a retail environment Develop team and individual effectiveness in a retail business Audit stock levels and inventories in a retail environment and source required goods and services Develop a s
17. tail business Audit stock levels and inventories in a retail environment and source required goods and services Develop a strategy for a retail business Manage financial information in a retail environment Develop and Implement a marketing plan in a retail environment Manage visual merchandising in a retail environment Dress visual merchandising displays Through the next screens the questions related with each selected skill are presented The system lets participants save the answers and load them later For this purpose at the bottom of the survey two buttons are available What instructions do you follow for safeguarding health and safety at work Choose one of the following answers Needs training iz Guidelines things that will indicate that this answer deserves a CAN DO Load unfinished survey Resume later Next If an interviewee wants to end later the survey he she must click in Resume later button and for security reasons introduce a username and a password Note that since this is an anonymous survey the platform recommends to introduce a pseudonym as username and email is not required SCORE QRV User Manual Save your unfinished survey Enter a name and password for this survey and click save below Your survey will be saved using that name and password and can be completed later by logging in with the same name and password If you give an email address an email containing the details will be sent to you A
18. trategy for a retail business Manage financial information in a retail environment Develop and Implement a marketing plan in a retail environment Manage visual merchandising in a retail environment Dress visual merchandising displays 14 SCORE QRV User Manual Through next screens the questions related with each selected skill are presented Next steps are the same as in Self Evaluation scenario so please consult same section of that scenario 5 _ Submitting answers score and development plan Please consult same section of Self Evaluation scenario The only difference between Job Interview and Self Evaluation is that in Job Interview use case the development plan is not generated 6 _ Printing report and sending it by email Please consult same section of Self Evaluation scenario 15 SCORE QRV User Manual 7 _ Consulting and exporting responses Charts and statistics Once the survey is ended Interviewer can consult the responses using two different ways E e By clicking on Token Management al Display Tokens A View responses detail icon a that must be available since the answers of this employee have been already submitted Filter by FL ID Action First name Last name Email address Email status Token Language Invitation sent Reminder Se Reminder ce Completed Usi ry 1 Q x 2 Carmen Calle ccalle s2grupo es OK ccalle English N N 0
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