Login Home Page - Enghouse Interactive Partners
Contents
1. 0 08 34 05 Duration 2 Senice Name ntranet Support ntranet Support ntranet Support ntranet Support ntranet Support ntranet Support ntranet Support ntranet Support intranet Support ntranet Support Agent Name Default Default Allan Allgood George Goodwell Owen Oldie Ned Nephew Allan Sales George Sales Owen Sales Ned Sales Allan Presale Calling number mkrebs 172 224 1128 JohnDoeg i172 22 4 118 JohnDoeg i172 22 4 118 JohnDoeg1 72 22 4 116 JohnDoeg 72 22 4 116 JohnDoeg1 72 22 4 116 JohnDoeg i72 27 4 118 JohnDoeg i172 22 4 118 JohnDoeg 1 72 22 4 118 JohnDoeg 1 72 22 4 116 10002 100260 100360 100500 100620 100740 100860 100980 101100 101220 YT VV Vv Pe eee a GCeeeeeeCeee The search result which is sorted on time is presented in several columns The display encompasses one or more pages If you prefer another sort order click a column header Page number is displayed at the bottom of the current page Click an underlined page number or gt gt to switch to another page The icons in the rightmost column are used to playback amp or to download the file If the selected file is missing you will get an error message Recording playback The recorded file 10002 1_1 mp3 is not available for playback Playback The playback function is based on a media player like this one Recording playback The playback is started automatically but it may be controll2. Quick Reference Guide Recording Browser for Trio Enterprise 5 0 C T R l O Recording Browser is a client program which can be used by an administrator or an agent in Trio Contact Center who wants to listen to recorded calls To use Recording Browser the user must be authorized by an administrator in Trio Contact Center These are the authorities None no authority Own only calls handled by the agent Group allowed to search calls handled by all in the same agent group and All maximum authority Recording Browser supports Internet Explorer If you use another browser replay will not work Login Trio Enterprise lt Login to search recorded files User Name Password TRIO 1998 2070 Trio Enterprise AB Home Page Search Normal search parameters From Calling number 14 05 201 0 00 00 To Agent 10 11 2010 123 59 Search by case number EA E TTTTTTTTTTTTTTTTITTTTTTTTTI a01ecl cc Results per page 20 The Login dialog box appears when you open Recording Browser The persons in charge of the IT support or the switch will let you know where you can find the program Username Password e Enter username and password These are also provided by the system administrator e Click the Login button to see the home page The home page has two tabs e Search used to search for one or more recorded calls e Logout terminates the current session You may e
3. ed using the various controls Tooltips explain the use of the controls Download If you choose to download a file the following dialog box allows you to place the file in a proper folder The dialog will vary depending on the Internet Explorer version Recording playback 7 sid pl Save Do you want to open or save 7604300_1408_147 mp3 927 KB from swe te 001 edge local eee Cogged in user A Open Save M Save and open Logout To terminate Recording Browser click the tab Logout Your session with the server will be terminated and the dialog box for Login is redisplayed See Login above For more information on various functions and details in this Quick Reference Guide refer to Trio Agent Client User s Manual
4. ither specify various search parameters or the job number if it is known If you select Normal search parameters you may choose from these alternatives e A time period specified as date and time Click the date field and use the calender shown to select a date Note The start of a call is the time when the call enters into the system and not when the recording starts The number of the caller Agent name ID Enter first character of agent s name and select agent from the list presented If you select Search by case number you should enter the job number of interest In addition you may select which database to search in Standard is CCx e CCx contains data from the last thirteen months e 20XXCCx contains data from the calendar year 20XX If the system contains multiple CCs the wanted one is selected in the browser call address e g http lt servernamn gt CC 1 RecordingBrowser Default aspx Select the number of hits to be presented in one page Default is 20 hits per page You may browse the various pages using the numbers at the bottom of the result window Click Search to start the search Quick Reference Guide Recording Browser for Trio Enterprise 5 0 e T R l O Search Result Search Result 7 files Timestamp 01711 2010 12 37 01 09 11 2010 08 16 02 0911 2010 08 20 05 09 11 2010 08 22 02 09 11 2010 08 23 04 09 11 2010 06 26 04 0911 2010 08 27 03 0911 2010 08 29 02 09 11 2010 08 32 03 09 11 201
Download Pdf Manuals
Related Search