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Multibutton Telephone Feature Handbook

1. Need to swap your phone s programming with another phone Using Secure Set Relocation you can swap most of your phone s program ming However user defined programming such as Call Forward set up Selectable Display Messaging etc will not be swapped In addi tion the following items are cleared Camp On Last Number Redial Saved Number Clear Incoming History and Common Cancelling of Service Codes This feature will not work for virtual extensions To swap your The extensions to be swapped must be extension data using idle while the swap is performed or an Secure Set Invalid error message will be received Relocation 1 From one of the telephones which is to be swapped dial the Extension Data Swap service code Ask your Communications Manager for this code If a warning tone or error message is heard the password for this feature is not set check with your Communications Manager 2 Dial the 4 digit password If an incorrect password is entered a warning tone is heard 3 Dial the extension number which is to be swapped A confirmation tone is heard if the swap is completed If it is not possible to swap the exten sion data a warning tone is heard 197 Selectable Display Messages Activate a Selectable Display Message when you leave your desk A co worker calling your extension will see the message you activated on their telephone s display and may hear a DND signal depending on proramming For
2. e Is my telephone Toll Restricted If it is what numbers am I pre vented from dialing e Can I override Toll Restriction If so what is my override code If you need to over 1 Com amp aay Password ride Toll Restriction Lins 2 Sem Dial number without restriction e Dol need to enter Account Codes page 14 for outside calls e Does my telephone use Automatic Route Selection If it does are there any numbers that I cannot dial 105 Paging Internal Paging Need to locate a co worker or make an announcement Use Internal Paging Your system can have All Call Internal Paging and depending on your system up to 64 zones of Internal Paging When you make an All Call Paging announcement your voice broadcasts to all extensions set to receive All Call Paging When you make a Zone Paging announcement your voice broadcasts to all the idle extensions in the zone you called To make an Internal 1 22 Internal Paging Page OR Comb ay Zone Internal Paging zones are 0 9 or 00 64 0 and 00 are All Call Internal Paging Mi sex 2 Make announcement S9 to hang up External Paging If you have your own external speaker system installed you may be able to use it for External Paging This is particularly helpful in large or noisy areas where the Internal Paging speakers in the telephones are not loud enough Your system can have All Call External Paging and up to 8 zones of External Zone Paging
3. Personal Greeting ts This feature requires the Voice Response System VRS provided by the DSP daughter board DSPDB Use Personal Greeting to forward your calls and automatically play a recorded message to your callers This lets you add a personal touch to your Call Forwards For example you can record Hi this is your name I ll be out of the office today In my absence Mary Jones can answer all your questions Please hold on for Mary Your callers hear this message and then are forwarded to Mary Jones phone To activate Personal wm JJ MJ Greeting for your OR phone 1 EX Call Forward to Device 112 2 When you hear Please start recording record your Personal Greeting If you already have Personal Greeting or Park and Page set up you can dial 7 to re record 5 to listen then to listen again 3 to erase then optionally HOLD to cancel the erase amp Personal Greeting condition 2 Busy or not answered 4 Immediate 6 Not answered 3 Cancel Dial the destination to receive your calls The destination can be e Aco worker s extension Your Voice Mailbox by dialing the Voice Mail master number Personal Greeting To activate Personal e Off premise via Common Greeting for your Abbreviated Dialing by entering phone Cont d 2 bin Greeting without forwarding so caller hears busy by entering your exten sion number You cannot forward
4. Your Multibutton Telephone Alphanumeric Display Message Waiting MEE c Lamp Fi Sr et ee A TERT Soft Keys Not available on all models eS LI One Touch Ej qp gg Keys 1 2 3 4 5 6 Ww E f emm i g B s o w n c g E EJ E E Ww Ww E Eli 0 15 16 7 18 r Programmable S E x w x w u Function Keys baat s Abbreviated ow Kcu Dialing 3 3 mo IND CALL2 Dual Line 6 LER 1 Appearance Keys Mc DND Last Number e e p E m Pedal Cx 0 8 e Do Not Disturb wv VOL A C IL Microphone Cutoff SS e Speakerphone Handsfree Handset i Page BGM and Ringing Microphone Volume Control LCD Display Adjustment THU pu P Nothing contained in this manual shall be deemed to be and this manual does not consti tute a warranty of or representation with respect to any of the equipment covered This manual is subject to change without notice and NEC Unified Solutions Inc has no obliga tion to provide any updates or corrections to this manual Further NEC Unified Solutions Inc also reserves the right without prior notice to make changes in equipment design or components as it deems appropriate No representation is made that this manual is com plete or accurate in all respects and NEC Unified Solutions Inc shall not be liable for any errors or omissions In no event shall NEC Unified So
5. 125 Secretary Call Pickup 0 126 Secure Set Relocation 000005 127 Selectable Display Messages 128 Selectable Ring Tones 000005 130 senalCal oaea ubi PRU baud vogue E ia 131 Tandem Ringing 2122999 RR RET RE 132 Tandem Trunking ppp Rec Puy Pu ve 133 Method A oceano ridus uu n Rao E es 133 Method B Requires a Transfer key 134 Te aiig aor gaan iaie duane a ERE 135 see Table of Contents Transfer ELEM 136 Transferring Outside Calls suus 137 Transferring Without Holding 137 Transferring Intercom Calls 138 Meet Me External Paging Transfer 139 Meet Me Internal Paging Transfer 140 Trunk Queuing and Camp On 141 Voice Mall ais ats ater etiaiad ala pude ERRORES 142 Calling Your Mailbox 143 Leaving a Message sese 143 Forwarding Calls to Your Mailbox 143 Emulating a Personal Answering Machine 144 Transferring Calls to a Mailbox 145 Recording Your Call sseeeeusu 145 VOICE OVER a india a Sis i bach rab rae Gnade 3d 146 Voice Prompting Messages 0 0 147 Voice Response System VRS 0 149 Volume Controls sssri serrare e RR E RCRE SONi 150 Charts and Illustrations e 151 Using Your Telephone Your telephone s Alphanu
6. Reverse Voice Over function key to call your co worker Your initial caller cannot hear your voice but you can keep talking to your co worker as long as you hold down your key Reverse Voice Over is great for example if you re busy on the phone and you need an associate to get you a file While your caller is talking e Press the Reverse Voice Over key e Request the file e Return to the call without the caller even knowing you were gone If you re not busy on the phone your Reverse Voice Over key works the same as a Hotline key Just press the key to call the assigned co worker The Reverse Voice Over key even shows you the status of your co worker When the key is Your co worker s phone is Off Idle On Steady Busy or has a call ringing Fast Flash In Do Not Disturb When You re On a Call To place a Reverse 1 Press and hold Am Reverse Voice Voice Over Call Over Your Reverse Voice Over key lights green To return to your 1 Release S222 Reverse Voice Over initial caller When Your Phone is Idle To place a call to your 1 EE Reverse Voice Over Reverse Voice Over You can optionally lift the handset for destination privacy 120 Ringdown Call a co worker or outside party by just lifting the handset on your telephone The call goes through automatically there is no need to dial digits or lift the handset There are two types of Ringdown Ringdown Extension and External Hotline With Ring
7. To make an External 1 am External Paging Page OR om qct External Paging zones are 0 8 where 0 is All Call External Paging ser 2 Make announcement S99 to hang up 106 Paging Combined Paging Use Combined Paging when you want to simultaneously Page into an internal and corresponding external zone For example you can Page your company s warehouse and outside loading dock at the same time Combined Paging is available for Paging groups 1 9 and All Call To make a Combined 1 t Combined Paging Page zone OR aimi A Call External Page Combined Paging zones are 1 8 or 0 for internal external All Call 2 Make Announcement SL spn 3 2 to hang up 107 Park Have a call for a co worker and can t find them Put their call in a waiting state called Park so they can pick it up After you Park the call Page the co worker you want to receive the call and hang up When your co worker hears the Page they dial the orbit or press a Park key to pick up the call There are two types of Park System and Personal Use System Park when you want to have the call wait in a system orbit There can be up to 64 system orbits depending on your system Personal Park allows you to Park a call at your extension so a co worker can pick it up To Park a call ina 1 Do not hang up system orbit 2 Sai Park OR eL SD park Orbit Park Orbits are 01 64 If you hear busy the orb
8. back If you don t have Automatic Callback you ll have to press the ringing Line Appearance key To cancela Callback 1 Sub Q Q p OR Callback 28 Caller ID Caller ID allows a display keyset to show an incoming caller s tele phone number up to 12 digits and optional name The Caller ID information can be displayed before and after answering a call The system provides the Caller ID pre answer display which allows you to preview the caller s number before picking up the ringing line Depending on programming it may also be displayed after answering a call This information is stored in Abbreviated Dialing bins or under one touch keys Display telephone users have the ability to check the identity of an incoming call while they are currently busy on a call The type of information that displays will depend on the type of call being received Intercom calls will display station names while incoming trunk calls will display Caller ID ANI or the name assigned to the line Depending on the system programming this information can be displayed either automatically or manually Caller ID will temporarily store 50 calls this included abandoned or unanswered calls New calls replace the old calls when the maximum number of calls is reached An unanswered call will cause the Call History key to flash indicating a new call has been placed in the tem porary memory If enabled in programming the telephone s display wil
9. enable Alternate Answer Another user has already enabled your console as their Alternate Answer destination Alternate Answer BLF When the ALT Alternate Answer is Enabled Disabled 64 Flash Flash allows you to access certain features of the telephone company or PBX to which your phone system is connected This lets you take full advantage of whatever features the connected telephone company or PBX offers Flash accesses these features by momentarily interrupt ing the loop current on your outside line This is much like briefly pressing and then releasing the hookswitch on your telephone at home FLASH To flash the outside wj line you are on 65 Forced Trunk Disconnect Forced Trunk Disconnect enables you to disconnect release another extension s active outside call if you need to use their line You can then place a call on the released line CAUTION Forced Trunk Disconnect abruptly terminates the active call on the line You should use this feature only in an emergency and when no other lines are available LINE To disconnect a busy 1 Press Sw for the busy trunk trunk OR Dial trunk access code e g amp trunk number 2 G You hear confirmation beeps as the system disconnects the line You can now place a call on the free line Aser 3 Se to hang up 66 General Message ts This feature requires the Voice Response System VRS provided by the DSP daughter
10. if you dialed 4 in step 1 Depending on system programming DND may be activated with this fea ture You can allow calls to ring thru displaying the message to ICM callers by cancelling DND press DND 0 1 Comb Qd OR Ium Call Forward to Device M sem 3 Z to hang up if you dialed in step 1 129 Selectable Ring Tones If you work in an area where your extension is close to others you may want to customize the way calls ring your phone This will help you differentiate calls to your extension from calls to other extensions To change your 1 Com Q g extension s incoming ring tones 2 J to set Intercom ring or er to set outside line ring Transferred calls use the Intercom ring tone you select 3 Dial code for the ring pattern you want tones 1 8 Mi sek 4 SII to hang up coco 1 Gm QS incoming ring choices 2 Q to listen to Intercom ring or to listen to outside line ring For outside line ring enter the tone you want to listen 3 Dial code for the ring pattern you want to hear tones 1 8 Ali sex 4 SPP to hang up 130 Serial Call Do you have a caller that wants to talk to a co worker but needs to consult with you when they are done If so use Serial Call When you Transfer a call with Serial Call it automatically returns to you as soon as the conversation with the Transfer destination ends Assume for a moment that you are a Customer
11. to search 5 Press Soft Key 2 Menu 6 Press Soft Key g Number 7 Enter the search number s At least one digit must be entered before the search can be done Y voL VOL 4 8 Press V or Gag to search CAU 9 To dial the selected name press Cm OR To view the detail of the flashing item CAU press e You can then press mj to dial the number Pressing the item number on the dial pad selects an item Pressing the CONF key will back up the view to the previous screen 37 Center Telephone Book Search the Center Telephone Book by gt 3 memory number Delete ALL the Center Telephone Book information 38 1 ON oo Press Soft Key Soft Key twice Press the Soft Key Press Soft Key 2 Search Pressing the CONF A from this screen on will back up the view to the previous screen You may need to press Soft Key Do to select the Telephone Book to search Press Soft Key 2 Menu Press Soft Key Memory Enter the memory number to be searched At least one digit must be entered before the search can be done Y Vo YOu 4 Press V or amp to search CAU To dial the selected name press om Pressing the CONF key will back up the view to the previous screen Press GREE soft Key Soft Key twice Press the Soft Key Press Soft Key g Delete All Pressing the CONF key from this screen on will back up the view to the previous
12. Press the buzzer key to stop the ringing Ww To check to see who 1 Do not lift the handset left you a Secretary check Cal 2 mAN Secretary Call Buzzer CLEAR 3 w To answer your Place an Intercom call to the extension Secretary Call that called you indication 125 Secretary Call To cancel a Secretary 1 Press lit S22 Secretary Call Buzzer Call you left at Both the boss and secretary buzzer another extension keys go out To cancel a Secretary 1 Do not lift your handset Call left at your ipo BED extension 2 Press flashing Wam Secretary Call Buzzer Both the boss and secretary buzzer keys go out Secretary Call Pickup Press your Secretary Call Pickup key to have calls intended for a co worker go to you instead This gives you a simplified type of Call Forwarding for an associate with whom you work closely For exam ple if you and a co worker handle all your company s service calls Secretary Call Pickup lets you easily answer your co worker s calls if they leave their desk You can have Secretary Call Pickup keys for many extensions To activate Secretary 1 S22 Secretary Call Pickup Call Pickup You hear a beep and your key lights To cancel Secretary 1 Press lit 2 Secretary Call Pickup Call Pickup You hear a beep and your key goes Out CHECK To check the 9 Secretary Call Pickup Secretary Call key LT assignment 2 126 Secure Set Relocation
13. Programmable Function Key Codes For this feature Abbreviated Dialing Barge In Call Forwarding Call Forwarding Off Premise Call Forwarding Do Not Disturb Override Call Redirect Callback Camp On Trunk Queuing Caller ID Log History Use ke code 27 28 34 16 17 37 49 When you are Or dial Dialing a stored Common 2 bin Abbreviated Dialing number Dialing a stored Group Abbreviated Dialing number Barging In on a co worker s conversation Forwarding your calls station 2 Forwarding your calls device 4 4 bin Overriding an extension s Call Forwarding or Do Not Disturb Redirecting an incoming call Dest Ext 35 08 Leaving a Callback request ata 2 busy extension Camping On to a busy extension or Queuing for a busy trunk Checking incoming Caller ID history Central Office Calls 0001 Pressing a line Key to place or 9 Conference 0200 5 Type Group 07 Conference Voice Call 32 Data Communications 66 answer a trunk call where trunks can range from 0001 0200 Pressing a loop key to place or answer a call Type 0 Incoming 1 Outgoing or 2 Both ways Group 000 All groups in or ARS out or 001 100 Trunk Group Setting up a Conference or a Meet Me Conference Setting up a Voice Call Conference Placing a data call 115 Programmable Function Keys Programmable Function Key Codes Use key For this feature code When
14. Service Representative talking to a customer that needs technical help Since you want to be sure that the problem is solved you need to talk to the customer when they are done with Tech Service With Serial Call you can send the call to your technical department and be assured that it will come back to you when they are through For other Transfer options refer to the Transfer feature on page 136 To place a Serial Call 1 Place or answer outside call 2 eed Co worker s extension number Your co worker must lift the handset to respond to your announcement 3 NNI Serial Call but do not hang up When your co worker hangs up the call it returns as a live Transfer back to you 131 Tandem Ringing Tandem Ringing allows a keyset user to have two telephones with one phone number For example extension 305 the main phone sets Tandem Ringing with extension 306 When extension 305 receives an incoming clal both extension 305 and 306 ring Callers dial the main extension number extension 305 in this example When either the main phone or paired phone is in use the other phone cannot be used for outgoing calls incoming calls however will ring the available phone The paired phone can only be a single line telephone or Aspire Wireless phone 132 CAU 1 Gm on the main phone 2 WI Tandem Ringing 1 exten sion number of the paired extension A confirmation tone is heard To set up Tandem Ringing
15. Your Notes 154 Charts and Illustrations For Your Notes 155 Charts and Illustrations For Your Notes 156 2 007980 Soft Keys guide you through your features While your phone is Alphanumeric idle the Soft Keys can be used Display as One Touch Keys NEC mam Message Waiting Lamp 03 MO TU WE TH FR SA SU 1130 31 1 2 3 4 5 c 216 7 8 9 10 11 12 gt T 3113 14 15 16 17 18 19 z 4120 21 22 23 24 25 26 OneT 3 5 22 THU 3 43PM 302 STA 302 List Dir ICM Prog CHECK CLEAR Ss a Ce ie 1 2 3 4 5 6 J o ux w w W Ww B 7 8 9 10 12 g E N N me WN EU EU 13 14 15 16 7 18 F Programmable E EO EO N NW EOU EDL g E 19 20 2 22 28 24 Function Keys u Ww Ww E Do Abbreviated MSG asc DEF om AN Dialing CI k Dual Line Appearance Keys ms Last Number ES Redial HOLD Do Not Disturb AD Microphone Cutoff T Speakerphone Handsfree Handset Page BGM and Ringing Microphone Volume Control as well as LCD Display Adjustment NEC NEC Unified Solutions Inc 4 Forest Parkway Shelton CT 06484 TEL 203 926 5400 FAX 203 929 0535 www necunifiedsolutions com ADOT UR OU OA E RU I M Agust AOO 0893 400 Printed in U S A
16. Yvo Vo V ow You must press these keys while on a call Note The volume must be set while the feature is in use for example on an idle telephone with no BGM pressing either volume key adjusts the LCD display You can however press the CALL key 829 VOL UP or VOL DOWN to adjust ring ing at an idle phone Charts and Illustrations This section contains handy charts and illustrations for your reference The dialing plan the numbers you dial see the following chart Super Display Telephone key layout inside back cover Multibutton Telephone key layout inside front cover DSS Console key layout page 153 Your System s Dialing Plan Due to the flexibility built into the system your dialing codes or feature capacities may differ from those in this guide Check with your Communications Manager and note differences in the Revised Codes column on the following pages 151 Charts and Illustrations Abbreviated Dialing Abbreviated Dialing Groups Common Abbreviated Dialing Bins Abbreviated Dialing Bins System Number Plan Capacities 64 0 1999 Your Revised Codes Account Codes Verifiable Account Code Table 2000 Call Pickup Group Numbers 1 9 or 1 64 Conference Circuits Department Extension Group Numbers 64 maximum 32 Parties Per Conference 1 64 Department Extension Group Number Range 5000 5312 Door Box Numbers 1 8 Extension P
17. a message A co worker has left you a Message Waiting Your call cannot go through please call the operator Toll Restriction has denied your call Your calls have been forwarded You have enabled Call Forwarding Vacant number You dial an extension that does not exist 147 Voice Prompting Messages Voice Prompting Messages Message This message will play when Is unavailable An outside caller dials an extension through the Automated Attendant and the extension is busy Please start recording You dial the code to record a VRS message or Personal Greeting Recording finished You are recording a VRS message or Personal Greeting and have exceeded the maximum allowed recording length or have pressed to end recording Audio file is full There is no more space available in the VRS for storing messages To listen dial You are trying to record a VRS To erase dial message or Personal Greeting and the To re record dial recording already exists CAU To check the system 1 Do not lift the handset or press wm time and date from your 2 cy for Time extension CAU To check your 1 Do not lift the handset or press w extension number 2 amp for Number 148 Voice Response System VRS ts This feature requires the Voice Response System VRS provided by the DSP daughter board DSPDB You can record the Voice Response System VRS messages your sys tem us
18. beeps and your Record key flashes The beeps periodically remind you that you are recording 49 Department Calling If you work closely with a group of co workers your Communications Manager may have programmed you into a Department Calling Group Department Calling makes it easier for others in your company to send calls to your group This is because your Department Calling Group has a dedicated pilot number To get a free group member co workers can just dial the pilot number instead of the group member s exten sions If you don t want to receive Department Calls you can log out of your group You can log back in when you again want to receive calls Calls into your Department Group can route in two different ways Priority Routing and Circular Routing With Priority Routing incom ing calls route to your group s highest priority extensions first Priority Routing 50 Department Calling With Circular Routing each call rings a new extension Circular Routing Cau To call a Department om Department Group pilot number Group To log out of your m qa D Department Group OR Department Group log out The key lights while you are logged out To return to your 1 Com qa JJ Department Group OR 1 S030 Department Group log in The key goes out when you log back in 51 Department Step Calling If you place an Intercom call to a busy Department Group member Depa
19. board DSPDB A General Message is a prerecorded Voice Response System VRS message to which you and your co worker s can listen This message typically contains important company information that all employees should hear To listen to the 1 Do not lift the handset or press Cm General Message 2 B To record listen to or 1 w V 3 erase your General Message 2 To record dial Q OR To listen dial d OR To erase dial B If you dial 5 or 7 you can dial to hear the message again If you dial 3 you can press HOLD to cancel before going to the next step Aser 3 P to hang up MW flashes on each phone until the user listens to the message 67 Group Call Pickup If you frequently work together with the same people your extensions may be in a Call Pickup Group This allows you and your co workers to use Group Call Pickup to easily answer each other s ringing calls Group Call Pickup also helps if you frequently cover for co workers in another Pickup Group When a call rings one of their phones you can intercept it even if you don t know their extension numbers With Group Call Pickup you can intercept the following types of calls e Acall ringing an extension in your own Pickup Group Acall ringing an extension in another Pickup Group when you know the group number Acall ringing an extension in another Pickup Group when you don t know the group number CAU To answer a call ring 1
20. for an outside call your system may send 9 9 926 5400 to the PBX You may be able to Transfer to and Conference with other systems connected to the same PBX Ask your Communication s Manager if you are behind a PBX You May Have a Private Line A Private Line is simply a line on your phone that nobody else in the system can use Only you can place and answer calls on your Private Line Your Communications Manager can tell you if you have a Private Line If You Hear a Warning Tone While on an outside call you may hear occasional beeps through your speaker or handset These tones remind you that you have been on the call a long time How Prime Line Works If you have Prime Line you can place or answer a call on a specific line just by lifting the handset With Outgoing Prime Line Preference you get dial tone on your Prime Line when you lift the handset This happens even if another call is ringing in If you usually need to place calls Outgoing Prime Line Preference may help you With ncoming Prime Line Preference lifting the handset answers a ringing call If you want easy answering of incoming calls Incoming Prime Line Preference may be for you If Prime Line sounds helpful to you your Communications Manager may be able to set it up 104 Outside Calls Placing Did Your Call Go Through If you dial certain calls and you find that they do not go through ask your Communications Manager the following questions
21. line key to join in The system allows either four or eight parties maximum per Conference Voice Call Conference does not use the telephone system features to announce the call You just announce it through the air to your co workers In addition to Voice Call Conference there are other ways to have a tele phone meeting See Conference page 47 Meet Me Conference page 80 Meet Me Paging page 82 and Tandem Trunking page 133 To set up a Voice Call 1 Place or answer trunk call Conference with a co worker in your imme 2 mma Voice Call Conference diate work area 3 Announce Voice Call Conference Just tell your co worker s about the call Do not use telephone system fea tures to announce it To join a Voice Call 1 After Conference request press indicated Conference Ln if invited line key ww Mi sek To exit a Voice Call 1 99 to hang up Conference without affecting the other parties 48 Conversation Record us This feature requires either an optional NVM Series Voice Mail system or an AspireMail PCB installed in the system While on a call press your Record key to record the conversation in your mailbox Voice Mail stores the conversation like any other voice message You can then save edit or delete the recorded conversation For additional voice mail features refer to page 142 Recording Your Call To record your active 1 m Conversation Record call in your mailbox You hear two
22. m mam Pickup ing another phone in OR your Pickup Group cau m Q a amp To answer a call When you don t know the Pickup Group ringing a phone in Number another Pickup Group ej MGI Pickup OR DQ When you know the Pickup Group number 1 om ma Pickup OR Com Ney Gy Gy Pickup Group number 1 9 or 01 64 68 Group Listen Use Group Listen when you want others in your office to listen in on your call While you talk on the handset your caller s voice broadcasts over your telephone s speaker Group Listen automatically turns your Handsfree microphone off so your caller cannot hear the conversation in your office To initiate Group 1 Place or answer call using the handset Listen To talk Handsfree after initiating Group Listen To cancel Group Listen without hang ing up your call SPK 2 em twice but do not hang up SPK flashes slowly You can talk to the caller through your handset Your co workers hear your caller s voice over your phone s speaker When you press SPK once you turn your Speakerphone on and your handset off The second press turns on Group Listen HANG UP You must have a speakerphone for Handsfree operation M sek Do not hang up Press flashing oz You can talk to your caller over your handset Your co workers can no longer hear your caller s voice 69 Handsfree and Monitor When it s inconvenient to hold
23. press a line key 53 Dial Pad Confirmation Tone When you enable Dial Pad Confirmation Tone for your extension you hear a beep each time you press a dial pad key This beep reminds you that you have pressed a key The confirmation tone is particularly helpful for Intercom calls and calls on Dial Pulse lines For these types of calls you don t hear tones echoed back to your handset or speaker to confirm your dialing To enable or disable 1 ay er Q Dial Pad Confirmation You hear confirmation beeps Tone Mise 2 9 to hang up 54 Directed Call Pickup Use Directed Call Pickup when you need to answer a call ringing another extension without leaving your phone This lets you easily cover a co worker s calls when they have to be away from their desk To intercept calls ring 1 G9 or itr ing a co worker s phone 2 3 Dial your co worker s extension number 55 Directory Dialing If you have a Display or Super Display phone Directory Dialing allows you to select a co worker or outside number from a list of names rather than dialing the phone number There are four types of Directory Dialing ABBC Company Common Abbreviated Dialing ABBG Department Group Abbreviated Dialing OneT Personal Abbreviated Dialing One Touch Keys EXT Co worker s extension Directory Dialing follows any feature restrictions that your system may have enabled For example if your extension cannot normally
24. s phone and pick up your waiting call For example you could record a Personal Greeting that says Hello T am away from my phone right now but please hold on while I am automatically paged Your Paging announcement could say your name you have a call waiting on your line Your caller hears your Personal Greeting and you hear the Paging broadcast CAU To have the system 1 QQ Page you when you have a call mama Call Forward to Device 2 When you hear Please start recording record your Personal Greeting If you already have Park and Page or Personal Greeting set up you can dial 7 to re record 5 to listen then to listen again 3 to erase then optionally HOLD to cancel the erase QW 4 When you hear Please start recording record your Page W 110 Park and Page VRS To have the system 5 wy Dial Page Zone that should Page you when you broadcast your announcement have a call For example for Internal Zone 1 dial Cont d 801 1 Or for Combined Paging Zone 1 dial 1 1 6 Dial Park and Page type 2 All calls 3 Outside calls only M sex 7 I to hang up when you are done Your DND or Call Forwarding Device Programmable Function Key flashes when Call Forwarding is acti vated To pickup up your 1 Cami Q J Your extension Park and Page number To cancel your Park 1 Com J and Page Mis EE to hang up when you are done 111
25. screen You may need to press Soft Key Do to select the Telephone Book to search Enter the 4 digit password assigned in system programming or through the Soft Key Center Telephone Book Delete ALL the Center Telephone Book information Cont d Delete ONE entry in the Center Telephone Book 3 6 Press Soft Key 3 Yes to delete all the entered data or press Soft Key a No to back up Press the CONF key to back up the view to the previous screen 1 Press GREE soft Key Soft Key twice Press the Soft Key Press Soft Key a Search Pressing the CONF key from this screen on will back up the view to the previous screen 4 You may need to press Soft Key Dod to select the Telephone Book to search 5 Press Soft Key a Menu 6 Press the appropriate Soft Key to search by Name Group Number or Memory Number Refer to the Search operations above for details on the specific steps for the option you select 7 Locate the entry to be changed to display the details of the entry 8 Press Soft Key a Delete 9 Press Soft Key 3 Yes to delete the record or press Soft Key a No to can cel the deletion process Pressing YES displays a confirmation message CONE 10 Press as needed to exit out of the CLEA displays or press ew to return the phone to an idle state 39 Center Telephone Book Telephone Book data 3 40 Change the 1 oo Pr
26. the preset time e Alarm 2 which sounds every day at the preset time coo NS e siam type 1 or 2 2 Dial the alarm time 24 hour clock For example for 1 15 PM dial 1315 Mi sek f to hang up W CLEAR To silence an alarm 1 CHE To check the pro 1 a Q er QS Alarm type 1 grammed alarm time CLEAR or2 To cancel an aam 1 am Gy e uo type 1 or 2 2 ooo to hang up 15 Automated Attendant VRS ts This feature requires the Voice Response System VRS provided by the DSP daughter board DSPDB Automated Attendant automatically answers your system s outside calls plays a prerecorded greeting and then lets callers directly dial you or your co workers This gives your system immediate answering and routing of calls without an operator or dispatcher The Automated Attendant can e Simultaneously answer up to six calls e Route calls to an extension Department Group or Voice Mail and provide additional options if the extension or group is unavailable Give you the option of recording or modifying the Automated Attendant greetings see below To record listen to or 1 Com J i erase an Automated Attendant greeting 2 To record dial Q f 16 OR To listen dial OR To erase dial d Dial the VRS message number 01 48 for the Automated Attendant greeting you want to record listen to or erase Your Communications Manager can tell you which m
27. to Conference there are other ways to have a telephone meet ing See Voice Call Conference page 48 Meet Me Conference page 80 Meet Me Paging page 82 and Tandem Trunking page 133 To set upa_ 1 Place or answer call Conference 2 CONE OW or m Conference 3 Place the next call To access the outside call either press LINE Sem or dial a trunk access code See Outside Calls on pages 84 and 86 for more If the second call to be conferenced is ringing in place the first call on hold answer the ringing call then follow the steps below CONE OW or m Conference You may be able to have up to 32 callers Repeat this step to add more parties CONE 5 After adding all parties press E To exit a Conference 1 without affecting the other parties again to begin the Conference Split separate the Conference calls by pressing HOLD 894 M sex I to hang up You can set up a Conference with two outside callers and then drop out of the call leaving the callers talking in an Unsupervised Conference Refer to Tandem Trunking on page 133 for more 47 Conference Voice Call With Voice Call Conference others in your work area can easily join into your outside calls To initiate a Voice Call Conference press a uniquely programmed Voice Call Conference key and tell your co workers to join the call The system releases the privacy on the line and other users can just press the
28. two digits for the minutes 00 59 You hear confirmation beeps ice Mi sek 4 Sm to hang up 135 Transfer Transfer lets you quickly send the call you are on to a co worker You can Transfer both Intercom and outside calls You can use the follow ing types of Transfer Screened Transfer Unscreened Transfer Extension Department Group Transfer Transfer Without Holding 136 Announce the call to your co worker before hanging up Use Screened Transfer when you re not sure your co worker is in or you think they might not want the call Transfer the call and hang up without announcing it This is the quickest way to Transfer Don t worry the call will ring back to you if your co work er doesn t pick it up Send the call to a Department Group instead of a co worker s extension Any idle extension within the group will get the call A co worker presses a busy line key and waits for you to be done with the caller They automatically get the call when you hang up This is a fast way to Transfer if you share an office and you know who s on the line Transfer a call to a Page zone rather than a co worker s extension or Department Group Use Meet Me Paging Transfer when you re not sure where your co worker is Transfer If you want your transferred call to automatically come back to you when your co worker hangs up use Serial Call page 131 Transferring Outside Calls To Transfer a c
29. up the view to the previous screen 35 Center Telephone Book 36 1 Search the Center Telephone Book by 2 group name 3 ON Press GLEE soft Key Soft Key twice Press the Soft Key Press Soft Key a Search Pressing the CONF key from this screen on will back up the view to the previous screen You may need to press Soft Key Do to select the Telephone Book to search By default the user will search by name indicated by the A in the upper right hand corner of the display Soft Key D wiz step through the differ ent search options numbers Kana alpha To search by number press the NUM soft key the A changes to 1 Press Soft Key a Menu Press Soft Key a Group Using the dial pad select the group to HOLD search md Y voL VOL a Press V or amp to search CAU To dial the selected name press Cm OR To view the detail of the flashing item HOLD CAU press a You can then press to dial the number Pressing the item number on the dial pad selects an item Pressing the CONF key will back up the view to the previous screen Center Telephone Book 1 Press Soft Key Soft Key Search the Center twice Telephone Book by 5 Press the Soft Key telephone number 3 Press Soft Key a Search Pressing the CONF key from this screen on will back up the view to the previous screen 4 You may need to press Soft Key lo Bl to select the Telephone Book
30. use Common Abbreviated Dialing Directory Dialing can t access it either To use Directory 1 Do not press fm or uf Dialing from a display 2 Press the Directory Dialing Soft Key keyset If you wait too long between your selections Directory Dialing automati cally cancels 3 Press the Soft Key for the Directory Dialing type from the table below ABBc Company Common Abbreviated Dialing ABBg Department Group Abbreviated Dialing OneT Personal Abbreviated Dialing One Touch Keys EXT Extensions Directory Dialing follows any feature restrictions that your system may have enabled For example if your extension cannot normally use Common Abbreviated Dialing Directory Dialing can t access it either 56 Directory Dialing To use Directory 4 Dial the first letter number for the Dialing from a display name number you want to call keyset Cont d For example dial 2 for A B C or 2 Press the Down Arrow Soft Key to jump to that section 6 Press E Or een to scroll through all the names numbers that begin with that letter number If you wait too long between your selections Directory Dialing automati cally cancels OR n DAL Catta SPK der or press Com or m to place the selected call To cancel Directory 1 Press Sw Dialing 57 Display Adjustment The keyset s display provides a 3 line 24 character per line alphanu meric display that displays various information f
31. while on a call by pressing DND Di OR s qum If you wait more than 10 seconds before going to step 3 your system automatically enables option 3 If you already have DND enabled waiting more than 10 seconds cancels it 3 Dial the DND option code 0 4 59 Door Box Your system may have Door Boxes A Door Box is a self contained Intercom unit typi cally used to monitor entrance doors A vis itor at the door can press the Door Box call button like a door bell The Door Box then sends chimes to certain extensions If you receive Door Box chimes you can just lift the handset to answer them You can then talk to the visitor at the door Door Boxes come in handy at delivery entrances Your company doesn t have to have someone at the door to monitor the entrance You can just answer the Door Box instead If the door has an electric strike you can even use your telephone to release the door To call a Door Box Co Q er Door Box number 1 8 To answer a Door Box 1 rr chime To activate the Door 1 While talking to the Door Box press Box strike Peasy 60 DSS Console If you do a lot of call processing like an operator or dispatcher you may have either a 110 Button DSS Console or 24 Button Direct Line Selection DLS Console The DSS Console gives you a Busy Lamp Field BLF and one button access to extensions trunks and certain system features Use the DSS Console to
32. you are Or dial Department Step 36 Step Calling through a Department Calling Group for an idle member Group Call Pickup 24 Answering a call ringing another phone in your Pickup Group 25 Answering a call ringing a phone 869 in another Pickup Group if you don t know the group number 26 Answering a call ringing a phone 868 Group ina specific Pickup Group Number Hotline 01 Placing a call to your Hotline ext partner number Hold Headset Operation 05 Enabling or disabling Headset Operation Hold 44 PutingacalonSystemHod if your phone s Hold key is reassigned 45 Putting a call on Exclusive Hold Meet Me Conference 23 Joining a Meet Me Conference 863 and Meet Me Paging or Page Memo Dial Storing using or checking a Memo Dial number Message Waiting 38 Leaving or answering a Message 0 or Waiting Microphone Cutoff 40 Using Microphone Cutoff Multiple Directory 03 Placing a call or covering your Numbers ext virtual phantom extension Call Hold Coverage Mode Set modes for immediate and delayed Hold ringing Mode 116 Programmable Function Keys Programmable Function Key Codes Use key For this feature code When you are Or dial Night Service 09 Toggle thru modes 0 818 0 mode Activating the Night Mode 1 818 1 mode Activating the Night Mode 2 818 2 Activating the Midnight 818 3 Mode 3 Activating the Rest Mode 4 818 4 Activating the Day 2 818 5 Mode 5 Activating the N
33. ERR XS Wand YO ees 60 DSS Console zi vosziegrcceM DEG E DH SE arid 61 Elasli aue ppc eee op ORE ES Partus trend 65 Forced Trunk Disconnect 000 0 66 General Message soais ecc ko c p eR eR 67 Group Call Pickup 242 534 eire pia gees ahs 68 Group lusten iocos Een aes at Nae ahaa 69 Handsfree and Monitor 0 0 0000s 70 Headset Operation 0 0 0 e eee ee eee 71 Old sere eect take Ur ER X RES PUR eere EE 72 System Hold ERREUR RU CEP RISRPS 72 Exclusive Hold 5 occ bede cea yess 73 Group Hold sassis ce ee nde teeter rene 73 Intercom Hold oeaiei sedia eee eee eee 73 Hotlitie seii eeeh enero RR aah oe dd Ht hen ee 74 Intercom o se ce ey pe eae Seer eats 75 Intercom Abandoned Call Display 76 Last Number Redial oss issan o mea aranais oan TI Lane Preference 22 ieee sieves Gig nag dex e eO Pal cus 79 Meet Me Conference 000000005 80 Meet Me External Conference 80 Meet Me Internal Conference 81 Meet Me Paging Silly ii RE E bes AR ete es 82 Meet Me External Paging 82 Meet Me Internal Paging 83 Memo Dial ores owe a eG i En Ve E 84 Message Waiting 0 0 eee eee eee 85 Microphone Cutoff s pese 0 0 0 cee eee eee 87 Multiple Directory Numbers Call Coverage 88 Multiple Directory Numbers 88 Call Coverage ge Ska ak red 88 Music on Hol
34. Group all ring mode The pre defined destination has to be an extension number or voice mail pilot number To redirect a ringing 1 With an incoming call ringing your call extension press ESI Call Redirect without lifting the handset or pressing the CALL keys A confirmation tone is heard over the telephone s speaker After pressing the Call Redirect key the call will not recall the extension 25 Call Timer You can time your outside calls on your telephone display You ll find Call Timer indispensable if you must keep track of your time on the phone For incoming calls the Call Timer begins as soon as you answer the call For outgoing calls the Call Timer starts about 10 sec onds after you dial the last digit To time your outside 1 Place or answer the outside call Calls The Call Timer starts automatically 26 Call Waiting Camp On After you call a busy extension use Call Waiting to wait in line i e Camp On without hanging up When you Camp On the system sig nals the busy user indicating that you are waiting Your call goes through when the busy extension becomes free Call Waiting also helps when you are on the phone because it lets you know when additional calls are trying to get through Call Waiting lets your callers wait in line without being forgotten Note When you call a busy attendant your call will normally stack up in queue behind other waiting callers To Camp On to a busy 1 Cal
35. If the Calendar is not displayed press the Cal soft key This key changes from OneT to Cal depending on the view currently active on the Super Display telephone When the Super Display phone is plugged in the system sets the dis play in the calendar mode with the current week displayed on the top row of the display To scroll the calendar ahead week by week press the Soft Key 1 top left Pressing Soft Key 6 top right scrolls the calendar weeks back To change the display back to the current week press the Clear key Press to scroll Press to scroll the weeks the weeks ahead back NI NEC A L 3 03 MO TU WE TH FR SA SU 1130 31 1 2 3 4 5 E 3 216 7 8 9 10 11 12 8113 14 15 16 17 18 19 4120 21 22 23 24 25 26 OneT 5 22 THU 3 43PM ZU 302 STA 302 List Dir ICM Prog Press to switch Po J to display the Ss C3 C3 o ws One Touch keys Press to switch the display to the current week 19 Call Forwarding Use Call Forwarding to redirect your calls to another extension With Call Forwarding you re sure your calls are covered when you are away from your work area There are four types of Call Forwarding Call Forwarding when Busy or Not Answered Calls forward when your extension is busy or not answered Call Forwarding Immediate All calls forward immediately to the destination and only the des tination rings Call Forwarding when Not An
36. Mise 3 f to hang up CAU 1 wad on the main phone To cancel Tandem 2 ma Tandem Ringing 0 Ringing Tandem Trunking Tandem Trunking lets you set up a Conference with two or more out side callers and then drop out of the call leaving the callers talking in an Unsupervised Conference Once you drop out you are not part of the conversation The Unsupervised Conference continues until either outside caller hangs up Optionally you can rejoin the Conference and end it whenever you choose If you are a dispatcher for outside service people for example you can use Tandem Trunking to put two of your service people in touch Answer a call from one service person e Place a call to the second service person e Set up the line to line Conference e Drop out of the call There are two methods for setting up Tandem Trunking Your Communications Manager can tell you which method is available to you Method A To make a line to line 1 Set up first outside call Conference This can be a call you placed or answered CONE 2 Press Sed 3 Set up second outside call CONE 4 Press twice You now have a Conference between you and the two outside parties Repeat steps 2 4 to add more lines 5 ma Transfer OR You drop out of the call and leave the outside callers talking to each other The line keys for the calls blink green as long as the Unsupervised 133 Tandem Trunking Conference cont
37. Press and hold flashing S22 Voice Over you receive Over The Voice Over key lights green and then you can talk to the interrupting party Note that you cannot respond by dialing the Voice Over feature code 6 To return to your 1 Release S282 Voice Over initial call You can press your Voice Over key repeatedly to switch between your ini tial call and the interrupting party 146 Voice Prompting Messages us This feature requires the Voice Response System VRS provided by the DSP daughter board DSPDB The voice prompts tell you about your system your extension and the status of your call The table below lists the most common voice prompts you may hear Ask your Communications Manager if you need explanation of any other prompts Voice Prompting Messages Message This message will play when This is station You dial 6 for your extension number The time is You dial 8 for the time and date is busy for callback dial You call a busy extension All lines are busy for callback dial You try to place an outside call when all lines are busy Please do not disturb You call a co worker that has enabled Do Not Disturb The lowest cost line is busy please wait for the next one ARS tries to reroute your call and the least costly route is busy The number you have dialed is not in service You dial a Service Code that Class of Service prevents You have
38. REGIST MEMORY display press e Select the new memory number to be HOLD used for the number amd Press Soft Key El to overwrite the current informa tion or press Soft Key Il to cancel and allow you to select a new memory num ber You can now select a new entry to CONE edit or press QD to exit While reviewing the Caller ID list a user Register a Caller ID can add a record into the Center Telephone number to the Center Book with the following operation This Telephone Book function can only be performed if the Center Telephone Book is unlocked 41 Center Telephone Book Register a Caller ID 1 number to the Center 9 Telephone Book 3 42 Cont d 10 From an idle keyset press Soft Key for List Press Soft Key u Redial From an idle keyset press Soft Key 1 for List Press Soft Key Bl CID Use the and Soft Keys to display the desired Caller ID record Press Soft Key 3 Store Press Soft Key El TELBK You may need to press Soft Key o Bl to select the Telephone Book to be used HOLD Toenter change the name press Q amp Q HOLD enter the new name Press em HOLD Enter the group number Press eJ 3 then using the dial pad select the group number to be assigned The display flashes the saved telephone number HOLD press em You can now change the HOLD telephone number then press eJ At the ENTER REGIST MEMORY display HOLD press em Select the new m
39. Room Monitor is for listening only 1 e you cannot talk to the monitored extension SPK To activate Room 1 Do not lift handset or press um Monitor at your own phone 2 S221 Room Monitor Extension you want to monitor The Room Monitor key flashes SPK To activate Room 1 Do not lift handset or press om Monitor at the phone you want to monitor 2 EU Room Monitor Your own extension number The Room Monitor key flashes To cancel Room 1 EE Room Monitor Monitor at both The Room Monitor key goes out phones If the monitored phone is left active the feature can be reactivated by the monitoring phone by simply pressing the Room Monitor key and dialing the extension number 122 Save Number Dialed While on an outside call you can save the number you just dialed and easily dial it later This lets you quickly redial a busy or unanswered number without manually dialing any digits Your system remembers your saved number until you save a new one in its place You can also quickly redial your last call using Last Number Redial page 77 and Repeat Redial page 119 To save the outside Use the following procedure before number you just hanging up dialed 1 To redial a Saved 1 Number ma Save Number Dialed The number you save can be up to 24 digits long using 0 9 and Ly cm Save Number Dialed This selects a specific line for the call The stored number dials ou
40. activate Night Service for your system Used after normal working hours Night Service redirects your system s incoming calls to where they should ring at night For example when most of your co workers have left for home your system may redirect calls to the security desk When you activate Night Service select one of eight modes of operation Day Mode normal working hours Night Mode after hours usually evening Midnight Mode late at night to early in the morning Rest Mode lunch and early evening dinner time Day Mode 2 normal working hours Night Mode 2 after hours usually evening Midnight Mode 2 late at night to early in the morning Rest Mode 2 lunch and early evening dinner time There are two types of Night Service ringing for outside calls Assigned Night Answer ANA and Universal Night Answer UNA With ANA specific telephones are programmed to ring at night like the security desk in the example above UNA causes incoming calls to ring over the External Paging speakers If your extension has a line key for the call just press the line key to pick up the UNA call In addition you may be able to dial the Universal Answer Code to pick up calls for which you don t have line keys Your system may switch Night Service modes automatically Check with your Communications Manager if this happens and when the switch over occurs 92 Night Service To activate Night 1 md Qa QR GD nicht s
41. all toa 1 co worker s You hear Transfer dial tone extension 2 Dial co worker s extension number If the extension is busy or doesn t answer you can dial another extension number or press the flashing line key to return to the call In addition you may be able to hang up and have the call Camp On 3 Announce call and hang up If you don t have Automatic On Hook Transfer you must press your Transfer Programmable Function Key to Transfer the call If your co worker doesn t want the call press the flashing line key to return to the call If you don t want to screen the call hang up without making an announce ment Sek Pi To answer a call trans 1 fr or Gm when a co worker ferred to your announces the call extension Transferring Without Holding n SPK Li To Transfer Without 1 ifr or Gm9 Busy Sw Holding When original caller hangs up you connect 137 Transfer Transferring Intercom Calls 138 HOLD To Transfer your ed Extension to receive your call Intercom Call If the extension is busy or doesn t answer you can dial another extension number or press the flashing CALL key to return to the call In addition you may be able to hang up and have the call Camp On 2 Announce call and hang up If your co worker doesn t want the call press the flashing CALL key to return to it With Automatic On Hook Transfer The call is transferred when you hang u
42. an be used for calls To enable the 1 Plug in the headset into the headset jack headset on the bottom of the phone LI To use the headset 1 Press E Headset then press cm to make an outside call OR Press EET Headset to get Intercom dial tone OR If on a call mam Headset to hang up The headset E key lights when you enable the headset mode You can Still receive and respond to voice announced Intercom calls with a headset connected to the phone 71 Hold Don t place your handset down on the desk when you need your caller to wait use Hold instead Hold places your call in a temporary waiting state until you can get back to it While the call waits you can process calls or use other features And don t worry if you forget about the call and leave it on Hold too long it will recall back to you Your telephone system provides four types of Hold see the chart below Your Communications Manager can tell you which types you can use System Hold Intercom Hold System Hold To place an outside amp J For your normal calls When you place an outside call on System Hold it flashes your line key and the line keys on your co Worker s phones as well Either you or anoth er co worker can pick up the call on Hold For high priority calls After you place an outside call on Exclusive Hold it flashes your line key but looks busy to your co workers Only you can pick up the call
43. an call or Transfer calls to each other just by pressing a single key Your Hotline key shows the status of your Partner s extension When the key is Your partner s phone is Idle Busy or ringing Fast Flash In Do Not Disturb Double Wink On ACD Agent logged into group Wink Off ACD Agent logged off To place a call to your 1 Hotline Hotline partner Optionally lift the handset To Transfer your out 1 EX Hotline Announce call and side call to your hang up Hotline partner OR Hotline Hang up to have your call wait at your Hotline partner unannounced If unanswered the call recalls to you To answer a call from 1 If you hear two beeps speak toward the your Hotline partner phone OR If your telephone rings Ut or om 74 Intercom Call a co worker over the Intercom Normally you are not restricted from placing an Intercom call to any other extension However if your telephone system is shared by several businesses you may not be able to call the other business s extensions Check with your Communications Manager CAU To place an Intercom 1 mm Extension number call You can optionally dial 0 for your operator or 8 for your Voice Mailbox If the extension you call is busy or doesn t answer you can without hang ing up Dial another extension Dial 8 to leave a message in your co worker s mailbox For one touch calling see Hotline page 74 Call Coverage page 88
44. ave Monitor Due to the flexibility built into the system your dialing codes may differ from those in this guide Review Your System s Dialing Plan on page 151 and check with your Communications Manager Also the system may restrict you from using some of the features in this handbook Using All Those Features Calling a Co Worker You can dial a co worker on the Intercom page 75 or use Paging page 106 if you don t know where they are When you must get through right away interrupt a call using Barge In page 18 Certain Intercom calls may ring your phone on function keys as Multiple Directory Numbers page 88 Visitors at your entrance door can call you on the Intercom using a Door Box page 60 Outside Calls You can Answer Outside Calls that ring your phone or flash your line keys page 100 Caller ID allows you to identify the caller before or after you pick up the handset page 29 Night Service page 92 may change the way these same calls ring your phone Set your Line Preference page 79 to answer ringing outside calls or Intercom calls first To Place Outside Calls page 102 use your line keys or dial codes You may have to enter Account Codes page 14 before your call goes through Use Dial Number Preview page 53 to check your digits before you dial Once your call goes through the Call Timer page 26 shows you how long you re on the phone You may be able t
45. call 1 8 If you don t have Handsfree you must lift the handset to talk to the Door Box Door Box BLF If DSS key is Door Box is On Busy or ringing in Off Idle To Transfer a call using your DSS Console To make a Page using your DSS Console 1 ioe 2 DSS Console Place or answer call If you are on an Intercom call press HOLp before going to the next step Press DSS Console key for extension that will receive Transfer You cannot Transfer to an extension that is busy or in DND Optional Announce call If the called party doesn t want the Li call press flashing Sem 10 retrieve it SY sek to hang up Press PAGE for External Paging or GROUP for Internal Paging Press DSS Console Paging key DSS keys 1 8 are for External Paging zones 1 8 DSS keys 1 64 are for Internal Paging zones 1 64 If the zone is busy try again later If you don t have Handsfree lift the handset to make your announcement Paging BLF If DSS key is Zoneis Busy Idle 63 DSS Console Switching the Night 1 Press Night Service key NIGHT DAY Service mode from BREAK or NITE 2 yours consele Night Service BLF If this key is lit System in the NIGHT Night Mode DAY Day Mode BREAK Rest Mode NITE2 Midnight Mode To activate DSS 1 Press ALT Console Alternate You hear a short confirmation tone Answer If you hear a long tone you cannot
46. d 5c oe Sd eee So Rees 90 Name Storing sii ede teed ee ees 91 Night SefViCce 22e yp RR tn eR ERU 92 Table of Contents Off Hook Signaling lues per eg daa 94 One Touch Calling 1 0 0 0 0 0 eee eee 96 Using Personal Speed Dial without One Touch Keys epe ects se eiehet tent Roan ene seins 99 Outside Calls Answering 0 00 100 Outside Calls Placing 0000 0 102 Converting from Pulse to Tone Dialing 103 Are You Behind a PBX 0 103 You May Have a Private Line 104 If You Hear a Warning Tone 104 How Prime Line Works eus 104 Did Your Call Go Through 105 Iz nup MP TMT 106 Internal Paging 2 2 ce user eme 106 External Paging 0 0 00 0000008 106 Combined Paging 0005 107 Patk c ed loh iUd eat seer taens yes basa lg 108 Park and Page VRS seei siene ga es RR EPOR RE yw 110 Personal Greeting soc set S Eee 112 Programmable Function Keys 114 Repeat Redial esce t Rem 119 Reverse Voice Over 0 0 0 0 eee eee eee ee 120 When You re Ona Call 2 eee 120 When Your Phone is Idle 120 Ringdown ii evereicbeiieeee oh e m dup s 121 Room Monitor 0 0 cece eee eee 122 Save Number Dialed 0 00 0 123 Secretary Call ccecssdadiseadisuetiscasi bares 125 Secretary Call Buzzer 004
47. d Camp On When you try to place an outside call and hear busy tone from your own phone system you don t have to hang up and try again later Use Trunk Queuing to leave a request for the busy line to call you when it s free Just answer when Trunk Queuing rings you back and dial your call again If you prefer use Trunk Camp On to wait for the busy line without hanging up With Trunk Camp On you ll be able to use the line the moment it s available To queue for a busy line I9 To answer when Trunk 1 Queuing calls you back To cancel a Trunk 1 Queuing request Try to access outside line Listen for busy tone i or Trunk Queuing Hang up to leave a Trunk Queuing request OR Wait without hanging up for the line to become free SPK gt or om C QU Z to hang up 141 Voice Mail ts This feature requires either an optional NVM Series Voice Mail system or an AspireMail PCB installed in the system Tired and frustrated by missed calls inaccurately written messages and telephone tag End these hassles with Integrated Voice Mail Ask your Communications Manager if you have this type of Voice Mail system installed Integrated Voice Mail enhances your phone by giving you Call Forwarding to Voice Mail Leaving a Message Transferring to Voice Mail 142 To have your incoming calls automatically go to your mailbox for ward your calls to Voice Mail Your callers can leave a
48. down Extension you reach another extension typically a lobby or service phone when you lift the handset If your phone has External Hotline your phone automatically dials a specified Common Abbreviated Dialing number instead If you want either of these Ringdown options on your phone talk to your Communications Manager When a user lifts the handset on a Ringdown Extension the ringdown occurs after an interval that is set in system programming Try to mon itor this operation If the interval is too long unauthorized users may have time to call your co workers or use system features External Hotline always occurs as soon as you lift the handset To use Ringdown 1 if To bypass Ringdown 1 Do not lift handset for Ringdown cau Extension only 2 m Place Intercom or outside call OR Press com for outside call utr OR trt a Place Intercom call before Ringdown goes through To answer a call if you 1 Speak toward your phone if the call are a Ringdown voice announces Destination OR Uer if call rings 121 Room Monitor Use Room Monitor when you want to listen to the sounds in another work area For example Room Monitor could let you listen to the sounds in the warehouse when it s left unattended You just set up a Room Monitor with a phone in the warehouse area You must activate Room Monitor at your phone and at the phone you want to monitor You can only monitor one phone at a time In addi tion
49. e 101 Outside Calls Placing Your phone offers you several ways to place outside calls You can e Press a line key for one button access to a specific line e Press a loop key for one button access to the first available line in a line group e Dial a code to select a specific line e Dial a code to select the first available line in a line group e Dial 9 to use Trunk Group Routing or Automatic Route Selection ARS The method you use depends on how your system and your phone are set up For example if you should use only ARS for outgoing calls don t press line keys or dial up lines and line groups On the other hand if your office is set up like a key system you and your co workers will have line keys for the same outside lines Your Communications Manager can tell you which methods you should use for placing outside calls Lin To place an outside P call using a line key You may have to press SPK or lift the handset before pressing the line key The line key lights green 2 Listen for dial tone 3 Dial number To dial a code to 1 rm Dp Q Line number 001 select a specific line 200 2 Dial number Check with your Communications Manager to see which lines you can use To diala code to 1 m J J Q Line group select a line group number 102 Outside Calls Placing To dial a code to a Your line group numbers are 1 9 01 select line group 99 or 001 200 Ask your Communicat
50. e the Soft Keys on your telephone do the thinking for you When you use your Super Display your One Touch Keys automatically turn into Soft Keys A Soft Key is a variable feature key the function of the key changes to match what you are doing This lets you spend more time thinking about your job and less time thinking about your telephone Using All Those Features For Your Notes Abbreviated Dialing Abbreviated Dialing gives you quick access to numbers you call fre quently This saves time for example when calling a client with whom you deal often Instead of dialing a long telephone number you just use Abbreviated Dialing There are three types of Abbreviated Dialing Common Group and Personal All co workers can share the Common Abbreviated Dialing numbers All co workers in your Department Calling Group can share the Group Abbreviated Dialing numbers See page 50 for more on Department Calling Only you can use your Personal Abbreviated Dialing numbers To set up Personal Abbreviated Dialing turn to One Touch Calling on page 96 ED ae Q d 37 for Common Abbreviated Dialing OR number recommended for Gy Gy Gy for Group Bn i gt Dial Abbreviated Dialing bin number 000 999 Ask your Communications Manager for your bin numbers This range can be increased to 1999 in programming 3 Dial telephone number you want to store up to 24 digits Valid entries are 0 9 t and To ente
51. e sales virtual extension Your Multiple Directory Number keys can ring or not ring Your Communications Manager can tell you how your keys are set up 88 Multiple Directory Numbers Call Coverage To answer a call 1 Press flashing Multiple ringing your Multiple Directory Number Directory Number Call Coverage key CAU To place a callto a ww Multiple Directory Number 2 S22 Multiple Directory Number OR Dial virtual extension number 89 Music on Hold When you place a call on Hold or in a Park orbit Music on Hold MOH can be provided to the caller so they know their call is wait ing Without Music on Hold the caller only hears silence The Music on Hold source can be from a customer provided source or it can be an internal synthesized selection provided by the system When the internal source is used you can choose from 3 difference options 00 No tone music 01 General music 02 Holiday music This option should be used only by the system administrator When changing the internal music source with this option you are changing the selection for everyone on the phone system To change the internal 1 w DE Music on Hold a 2 Enter the code for the desired selection selection 00 01 or 02 You hear the MOH selected yl sen 3 S to hang up 90 Name Storing You can program a name for your extension The name can be up to 12 digits long When you call a c
52. emory number to be used for the number and HOLD press md If the memory number selected was already defined press Soft Key El to overwrite the current infor mation or press Soft Key B to cancel Center Telephone Book Register a Caller ID number to the Center Telephone Book Cont d Register a LND number to the Center Telephone Book and allow you to select a new memory number You can now select a new CONE entry to edit or press QQ to back up the displayed window While reviewing the Last Number Dialed LND list a user can add a record into the Center Telephone Book with the following operation This function can only be per formed if the Center Telephone Book is unlocked 1 From an idle keyset press Soft Key for List 2 Press Soft Key u Redial Use the and Soft Keys to dis play the desired LND record 4 Press Soft Key H Store Press Soft Key El TELBK 6 You may need to press Soft Key Ho A to select the Telephone Book in which the number should be stored iio 7 To enter change the name press Q HOLo enter the new name md Ww Nn Enter the group number Press then using the dial pad select the group number to be assigned The display flashes the saved telephone number oo HOLD press em You can now change the telephone number then press At the ENTER REGIST MEMORY display 43 Center Telephone Book Register a LND number to
53. epeat this step to check additional keys If you cannot see the entire number stored dial J CLEAR One Touch Calling CHEEK gt 1 TOUCH To clear a One Touch Qd nar mmm Key CLEAR CLEAR 2 Using Personal Speed Dial without One Touch Keys To program a Personal 1 w Q J Speed Dial number if 2 Dial a Personal Speed Dial bin number your phone doesn t 1 9 or 0 have One Touch Keys Bins 1 9 correspond to One Touch Keys 1 9 Bin 0 corresponds to key 10 Dial outside number you want to call The bin should contain a trunk access code 9 9 Trunk number or 804 Trunk Group number To enter a pause press MIC Ww sek 4 Sm to hang up To dial a Personal 1 Gee QJ QS Speed Dial number if 2 Dial a Personal Speed Dial bin number your phone doesn t 1 9 or 0 have One Touch Keys The stored number dials out 99 Outside Calls Answering There are many types of outside calls that you can answer from your phone You can tell a lot about the call coming in by listening for ring ing watching your phone s keys and checking the display if you have one Also use the chart below as a guide Ask your Communications Manager about the different types of calls you are expected to answer You may have line and loop keys on your phone A line key is dedi cated to a particular outside line When you press the line key to answer a call you always get the same line A loop key
54. ervice Service by dialing Password codes 2 Dial the Night Service Mode 1 Day Mode 2 Night Mode 3 Midnight Mode 4 Rest Mode 5 Day 2 Mode 6 Night 2 Mode 7 Midnight 2 Mode 8 Rest 2 Mode You hear confirmation beeps Mise 3 f to hang up To activate Night 1 S220 Night Service Service using pro You hear a beep and the key lights to grammable keys indicate the mode selected Day Mode Key Night Mode Key Midnight Mode Key Rest Mode Key Day 2 Mode Key Night 2 Mode Key Midnight 2 Mode Key Rest 2 Mode Key To use Universal 1 amp GQ Answer to pick up a You are connected to the call UNA call 93 Off Hook Signaling Trying to get in touch with a co worker who is busy on a handset call Use Off Hook Signaling to let your co worker know you re trying to get through The off hook signal you send to your co worker is ringing over their idle second line appearance or through their speaker depending on system programming Your phone system provides four Off Hook Signaling options see the chart below Ask your Communications Manager which options you have Calling a busy extension automatically initiates Off Hook Signaling You ll find this option helpful if you are someone that must quickly process calls such as a receptionist or operator After reaching a busy extension manual Selectable Off If your extension has Handsfree you can have Hook Signaling Mode Called s
55. es for Automated Attendant greetings page 16 and the General Message page 67 If your system has incoming 900 service you can also record the message that plays to those callers before automatic billing occurs You can record up to 48 messages To record listen to or Comb J aq erase a VRS Message amp 2 To record dial i OR To listen dial OR To erase dial ae 3 Dial the VRS message number 01 48 you want to record listen to or erase If recording begin when you hear the announcement Please start recording When done press to end recording When listening to a message press to hear the message again If erasing you can cancel erasing by pressing HOLD before hanging up M sex 4 f to hang up 149 Volume Control You can control the volume of incoming ringing splash tone Paging Background Music Handsfree and your handset Keysets consolidate all adjustments into the volume buttons Pressing the volume buttons when the phone is idle will adjust the contrast level of the telephone s display Set the specific feature volume for its most comfortable level To adjust the volume 1 of incoming ringing and splash tone To adjust volume for 1 incoming Paging BGM Handsfree and the handset 150 Volume Down Volume Up Volume control for Handsfree Handset Page BGM and Riging as well as LCD Display Adjustment Y Vo VOL 4 Press the V or amp keys
56. ess GLEE soft Key Soft Key twice Press the Soft Key Press Soft Key a Search Pressing the CONF key from this screen on will back up the view to the previous screen You may need to press Soft Key od to select the Telephone Book to search Press Soft Key 2 Menu Press the appropriate Soft Key to search by Name Group Number or Memory Number Refer to the Search operations above for details on the specific steps for the option you select Locate the entry to be changed and press HOLD amp to display the details of the entry Press Soft Key 3 Change HOLD To change the name press ud the HOLD new name You can now change the group or memory number or press CONE to exit OR To change the memory number press atthe ENTER REGIST MEMORY display press e Select the new memory number to be used for the num ber e Press Soft Key Bo Center Telephone Book overwrite the current information or Change the press Soft Key B to cancel and allow Telephone Book data you to select a new memory number Cont d You can now select a new entry to edit ONE or press QQ to exit OR To change the group and memory HOLD number press SY amp then using the dial pad select the group num ber to be assigned The display flashes the saved telephone number press HOLD fw You can now change the tele phone number e At the ENTER HOLD
57. essage to enter If recording begin when you hear the announcement Please start recording When done press to end recording When listening to a message press to hear the message again If erasing you can cancel erasing by pressing HOLD before hanging up M sek 4 fI to hang up Background Music Background Music BGM sends music from an FM receiver tape deck or CD player your company provides to the speaker in your tele phone This helps give you a pleasant working environment The Background Music plays whenever your phone is idle To Tum BGM on or 1 me 090 off Miser 2 to hang up 17 Barge In Barge In permits you to break into a co worker s established call Use Barge In when you have to get a message through right away such as in an emergency Barge In sets up a three way call between you your co worker and their caller Your system provides two Barge In modes Monitor Mode and Speech Mode With Monitor Mode you can listen in on another user s conver sation but you cannot participate With Speech Mode you can listen and join into the conversation Check with your Communications Manager to see which type of Barge In you have CAUTION Unauthorized intrusion on calls using the Barge In feature may be interpreted as an invasion of privacy To Barge In on a con 1 Call busy extension versation in progress 2 ESSE Barge In 18 Calendar uper Di Telephone Onl
58. example when you leave for lunch activate the OUT FOR LUNCH BACK AT message and enter the time when you will return Your callers will know where you have gone and when you will be back The chart below shows the standard Selectable Display Messages You ll notice that you can add additional information to messages 1 8 and 10 Your callers will appreciate this information since they will know where to call you or when you will return z 9 1 2 3 4 5 6 Ju 8 9 10 11 20 128 Message IN MEETING UNTIL MEETING ROOM COME BACK xx xx PLEASE CALL BUSY CALL AFTER OUT FOR LUNCH BACK BUSINESS TRIP BACK BUSINESS TRIP GONE FOR THE DAY ON VACATION UNTIL MESSAGE 11 20 Appended with Time when meeting done 8 characters Time when returning 11 digits phone number Time when returning Time when returning Date when returning 10 digits where reached Date when returning Selectable Display Messages To select a message mi Qd To cancel a message OR mra Call Forward to Device 2 amp Message number 01 20 Y VoL Use and I to scroll through the messages 3 Optional for messages 1 8 and 10 Dial the digits you want to append to the message You can append messages 1 8 and 10 with digits e g the time when you will be back You enter the time in 24 hour format but it displays in 12 hour format M sex 4 Sm to select message and hang up
59. from Hold Put calls on Hold for your Department Group If you are a member of a Department Calling Group you can use Group Hold When you place an outside call on Group Hold only you and the members of your Department Calling Group can pick it up While talking to a co worker Intercom calls can also go on Hold However the Intercom call on Hold stays on your phone Another extension user cannot pick it up HOLD Ly CAU call on System Hold The ms or ml key flashes 72 slowly while on Hold flashes fast when recalling Hold Li To pick up an outside 1 Pressing flashing Cm call on System Hold Exclusive Hold To place an outside 1 2 Exclusive Hold p ly call on Exclusive Hold The S key flashes fast while on Hold flashes slowly when recalling Lil To pick up an outside 1 Pressing flashing cm call on Exclusive Hold Group Hold To place a call on 1 Qood z to hang Hold so anyone in up your group can pick it up To pick up a callon 1 Com a Nev Group Hold Intercom Hold HOLp Mi sex To place an Intercom 1 amp 9 to hang up call on Hold sek Jeu To pick up an 1 Gee Intercom call from Hold 73 Hotline When you need one button calling and Transfer to a co worker use Hotline You ll find Hotline to be a great convenience if there is some one in your company with whom you work closely such as your busi ness partner You and your partner c
60. he meeting with Internal Paging The system allows either four or eight parties maximum per Meet Me Conference In addition to Meet Me Conference there are other ways to have a telephone meeting See Conference page 47 Voice Call Conference page 48 Meet Me Paging page 82 and Tandem Trunking page 132 Meet Me External Conference CONE To make a Meet Me 1 While on a call press External Conference E 2 d External Paging zone 1 8 or O for All Call OR External Paging You can optionally press CALLI and dial combined zones 10 to 18 instead See Paging on page 106 for more on combined zones Announce the zone W CONE 4 Q twice when co worker answers your page 5 Repeat steps 1 4 for each co worker you want to add 80 Meet Me Conference To join a Meet Me 1 om JJ gS External External Conference Paging zone 1 8 or 0 for All Call You connect to the other parties Meet Me Internal Conference LONE To make a Meet Me 1 While ona call Sg Internal Conference 2 Q J Internal Paging zone 0 9 or 00 64 OR Internal Paging You can optionally press CALLI and dial combined zones 10 to 18 instead See Paging on page 106 for more on combined zones 3 Announce the call CONE 4 e twice when co worker answers your page 5 Repeat steps 1 4 for each co worker you want to add To join a Meet Me 1 I Q amp wy if your phone Internal C
61. help you Call Extensions and Door Boxes Place answer and Transfer outside calls Make Internal or External Pages Switch the Night Service mode Activate DSS Console Alternate Answer i e redirect your calls to another DSS Console Your DSS Console may also have keys stored with dialing codes or Programmable Function Key operations This gives your DSS Console many of the features available on One Touch and function keys Check with your Communications Manager to see if your con sole has these functions To call an extension 1 With the 110 button console press from your DSS EXT 1 or EXT2 to select the range Console 2 Press DSS Console key If your call voice announces you can make it ring by dialing 1 If you don t have Handsfree lift the handset to speak Extension BLF If DSS key is Extension is On Busy on a call Off Idle Flashing fast In DND 61 DSS Console To place an outside 1 call from your DSS Console 2 To answer an outside 1 call from your DSS Console To call a Door Box 1 from your DSS Console 69 Press DSS Console key assigned to out side line Dial outside telephone number If you don t have Handsfree you must lift the handset to speak Outside Line BLF If DSS key is Outside line is On Busy on a call Off Idle Flashing slowly Ringing Press flashing DSS Console key assigned to outside line Press DOOR DSS Console key for Door Box you want to
62. his number can be your mailbox num ber or a co worker s mailbox number ww ML sen 4 fI to hang up Recording Your Call To record your active 1 S22 Conversation Record call in your mailbox You hear two beeps and your Record key flashes The beeps periodically remind you that you are recording 145 Voice Over If you need to get through to a co worker busy on another call press your Voice Over key After the Voice Over alert tone ends you can talk to your busy associate They can respond to you without their initial caller hearing Your co worker can even switch back and forth between you and their initial call Your Voice Over key shows the feature s status When the key is You are Off Not using Voice Over Flashing red Listening to the interrupting party On green Responding to the interrupting party For other ways to get through to a busy co worker see Call Waiting page 27 Callback page 28 Off Hook Signaling page 94 Message Waiting page 85 and Voice Mail page 142 Bleed over the outside caller hears the Voice Over can occur with the handset speakerphone or headset To initiate a Voice You can only leave a Voice Over if you hear Over to a busy two Off Hook Signaling tones or ring busy co worker amp 1 SUG Voice Over or You hear the Voice Over alert tone and your Voice Over Key flashes You can talk to your co worker after the alert tone ends To answer a Voice 1
63. ight 2 818 6 Mode 6 Activating the Midnight 2 818 7 Mode 7 Activating the Rest 2 Mode 8 818 8 Off Hook Signaling 33 Signaling a busy extension 7 Paging External 19 Making an external zone page 803 zone zone 20 Making a Combined All Call 803 page 0 Paging Internal 21 Broadcasting to an Internal 801 zone Paging Zone zone 22 Broadcasting an Internal AII 801 Call Page 0 or 00 04 Placing a call into or retrieving 6 orbit a call from a Park Orbit Park 1 9 or 6 01 64 Pickup Personal Park 7 Placing a call into a personal 857 Park Orbit Repeat Redial 29 Activating Repeat Redial DIAL LND 117 Programmable Function Keys Programmable Function Key Codes Use key For this feature code When you are Or dial Reverse Voice Over 47 Initiating Reverse Voice Over dest ext Room Monitor 39 Activating room Monitor Save Number Dialed 30 Saving redialing or checking a saved number Secretary Call Buzzer 41 Calling your secretary using the sec ext buzzer Secretary Call Pickup 42 Activating Secretary Call Pickup boss ext Selectable Display 17 Forwarding your calls device 4 Messaging message is determined when set 18 Forwarding your calls device 4 displaying a pre determined message Serial Call 43 Placing a Serial Call to a co worker Tandem Ringing 80 Setting Tandem Ringing Transfer 06 Transferring a call if CONF TRF is not set for Transfer Trunk Group Routing 05 Accessing a t
64. ignaling gives you the choice of using Off Hook Signaling or activating another feature If you don t have Automatic Signaling you have Manual Signaling Off Hook Signaling ring your phone s second channel or voice announce at your discretion There are four types of Off Hook Signaling rings you can receive ask your Communications Manager Muted off hook ringing Normal off hook ringing Two beeps over the speaker One beep in the handset Your extension may block Off Hook Signaling Extension Block 94 from other extensions Use this option if you don t like to be interrupted while on a call Off Hook Signaling Your co worker receives Off Hook Signaling ring They must first place their initial call on Hold before they can respond to you They cannot just speak toward their phone You can use other options when you are trying to get through Use Call Waiting page 27 to wait in line without hanging up Or you can leave a Callback request for a return call page 28 If you want send your co worker a Message Waiting indication page 85 or a Voice Mail message page 142 You may also be able to Voice Over page 146 to your busy co worker while they stay on their initial call To send Off Hook 1 J Signals to an OR extension busy on a i i handset call See Off Hook Signaling 95 One Touch Calling Use your One Touch Keys for one button access to co workers out side lines and selected sys
65. inues If one of your To make a line to line outside callers hangs up the Conference Conference Cont d call ends Split separate the Conference calls by pressing HOLD 894 LIN To return to the 1 Flashing S tandem call You must have a line key to be able to rejoin the Conference Press Transfer key or HOLD 8 to reinstate the Conference If one of the callers hangs up you continue talking to the remaining caller LINE To end the line to line 1 Press flashing S9 to return to the Conference X Conference M sex 2 to hang up Method B Requires a Transfer key To make a line to line 1 Set up first outside call Conference This can be a call you placed or answered 2 Press 3 Set up second outside call 4 Press Wa Transfer You drop out of the call and leave the outside callers talking to each other The line keys light steadily for both outside parties LINE To end the line to line 1 Press Se J AQ Conference This immediately disconnects the Conference 134 Time You see the Time and Date on your telephone s display when it is idle If you notice that the Time is incorrect you may be able to change it the date must be changed in system programming Use some caution however since the Time affects how your system routes calls and han dles other features Tocetthe time 1 Sab Q amp 2 Dial two digits for the hour 24 hour For example 13 1 00 PM Dial
66. ions Contd Manager 2 Dial number To use Trunk Group 1 we Routing or ARS The system automatically routes your call using ARS or Trunk Group Routing whichever is installed Converting from Pulse to Tone Dialing If your company is in a Dial Pulse area you may need to change the dialing mode of your phone to tone DTMF after you place your ini tial call This allows you to use dial up services like electronic bank ing or a client s Voice Mail To change your dial 1 Place outside call normally ing mode to DTMF Your call dials out as Dial Pulse 2 The next digits you dial go out as DTMF Instead of dialing the system may automatically convert to DTMF 10 sec onds after you dial the last digit of your outside call Are You Behind a PBX Your telephone system may be connected to a Private Branch Exchange PBX rather than to the telephone company s lines This means that when you get dial tone on an outside line you are really getting dial tone from the PBX This may affect the way you place outside calls For example e After you press a line key you may have to dial an additional access code e g 9 before you can dial your outside number 103 Outside Calls Placing e The PBX may restrict you from placing certain types of calls e If you use Automatic Route Selection your telephone system may automatically insert whatever codes the PBX requires For exam ple when you dial 9 926 5400
67. it is busy Try another orbit 3 Page your co worker to pick up the call MU sex 4 to hang up If not picked up the call will recall to you To pick up a parked You can only pick up a call parked by a call from a system member of your own Park group orbit cau 1 Comp NEN Park OR ONE FD QD park orbit 108 Park To Park a call at your 1 Do not hang up extension ii 20 QQ Q or SEE Personal Park 3 Page your co worker to pick up the call M sex 4 to hang up If not picked up the call will recall fo you To pick up a call If parked at your extension parked at an exten Cau z sion yours or a co m OQ am worker s Personal Park OR If parked at a co worker s extension iy C y QS Co worker s extension To display Caller ID 1 Do not lift the handset Park for calls in Park If Automatic Handsfree is enabled press FLASH then the PARK key 109 Park and Page VRS us This feature requires the Voice Response System VRS provided by the DSP daughter board DSPDB When you are away from your phone Park and Page can let you know when you have a call waiting to be answered To enable Park and Page you record a Personal Greeting along with an additional Paging announcement Your callers hear your Personal Greeting and automati cally wait at your phone The system then broadcasts your prerecorded Paging announcement You can go to any co worker
68. l Forward to Station 2 amp Dial your own extension number i e the source Dial Call Forwarding type 2 All calls 3 Outside calls only Ww 4 Intercom calls only Ali sex 4 f to hang up if you dialed Q er in step 1 Your Call Forwarding Station Programmable Function Key flashes when Call Forwarding is activated To cancel Call Forward 1 E QQ Follow Me 1 EX Call Forward to Station 2 All sem 3 to hang up if you dialed Q in step 1 Your Call Forwarding Station Programmable Function Key goes out 23 Call Forward DND Override If you call an extension that is Call Forwarded or in Do Not Disturb use Call Forwarding DND Override to talk to the extension user any way This is helpful for example if you have an important message or emergency and you must get through To override an 1 Call the forwarded or DND extension extension 2 Sa Override 24 Call Redirect Call Redirect allows you to transfer a call to a pre defined destination such as an operator voice mail or another extension without answering the call This can be useful if you are on a call and another rings in to your extension By pressing the Call Redirect key the call is transferred allowing you to continue with your current call The following types of calls cannot be redirected with the feature ACD Door Box Transferred Virtual Extension Department
69. l already ring ing a co worker s phone use Group Call Pickup page 68 When you re on a call and you want the others in your area to listen in on the conversation activate Group Listen page 69 Your co work ers hear the call through your telephone s speaker If you frequently call the same co worker you can have Ringdown page 121 automatically call them for you All you have to do is lift your handset If You Need Privacy When you re busy in your office and don t want to be interrupted use Do Not Disturb page 59 Before talking to someone at your desk while you re on the phone try R Microphone Cutoff page 87 EA Your caller cannot hear your voice until you cancel Microphone Cutoff Using All Those Features Have a Telephone Meeting Conference page 47 allows you to quickly set up a telephone meeting When your phone allows Voice Call Conference page 48 others can join your outside call just by pressing the line key Use Meet Me Conference page 80 to set up a meeting which lets others join if they choose Optionally you can use Meet Me Paging page 82 to set up a meet ing on a page zone To join two or more outside callers together and leave them to talk privately use Tandem Trunking page 133 Streamlining Your Telephone s Operation Your telephone provides you with options that can dramatically streamline the way you handle calls For example yo
70. l show CHECK LIST LINE To display Caller ID 1 Do not lift the handset and press Sw for calls lamping your If the Caller ID data includes the phone or not auto name you can scroll left and right by matically displayed pressing and ft without Automatic Handsfree enabled 2 utr or press Com to answer the call To display Caller ID 1 Do not lift the handset Park for calls in Park If Automatic Handsfree is enabled press FLASH then the PARK key 29 Caller ID To manually display caller information for a second call To review your answered unanswered Caller ID 30 calls 1 E Ww EN While on a call with a second call ringing CHECK LINE in press flashing Som The display indicates caller information To view Caller ID after answering a call when Privacy Release is used press CHECK CLEAR Pressing the line key can also be done but the call is then made private To clear the display either press eu or it will clear on its own Press the LIST soft key 2 Press the CID soft key The first row of your display shows the Caller ID number If there is an next to the call record number in the left hand corner this indicates that it is a call you missed The second row shows the date and time of the call If the Caller ID includes a name you can press the CHECK key to view the number of the caller Press the UP and DOWN soft keys to see
71. l the busy extension You must hear extension busy tone 2 or Camp On 3 Wait without hanging up Your Camp On Programmable Function Key lights while you wait If you hang up the system converts your Camp On to a Callback see page 28 To Camp On to a trunk see the Trunk Queuing feature on page 141 To cancel a Camp On 1 Hang up request If you skip step 2 the extension will call you back when it becomes free 2 ue Qu A A OR Camp On Your Camp On Programmable Function Key goes out 27 Callback When you call a busy extension you can leave a Callback request for a return call You do not have to repeatedly call the busy extension back hoping to find it idle When you leave a Callback the system handles your request as follows e When the busy extension becomes idle the system rings you e After you answer the Callback ring the system then rings the for merly busy extension If that extension doesn t answer the system cancels the Callback As soon as the other extension answers the system sets up an Intercom call between you and them If your phone has Automatic Callback you answer the Callback ring as soon as you lift the handset If your phone doesn t have Automatic Callback you must press the ringing line appearance key to answer the Callback ring To place a Callback 1 Call a busy extension 2 J Or Callback 3 Hang up 4 ifr when busy extension calls you
72. last 10 outside call you placed in memory so you can easily recall it The stored number can be up to 24 digits long using 0 9 or You can also quickly redial your last call using Repeat Redial page 119 and Save Number Dialed page 123 Ly LND To redial your last 1 a mm call placed on line selected call 1 To check the stored number For i Series phones press LINE LND OR LND CAU Com om system selects line For i Series phones press CALLI 5 OR tND Y VoL Vou 4 CAU Com o or ee to scroll o fm If you don t press a line key after the Volume keys the system automatically selects a trunk from the same group as your original call For i Series phones press LND LND to scroll to number then press or CALLI OR w BO The system automatically selects a trunk from the same group as your original call LNI The stored number displays for six sec onds The stored number dials out if you Lift the handset Press an idle line key Press an idle CALL key or Press SPK CLEAR 77 78 Last Number Redial To erase the stored 1 To clear all numbers amb numbers a Or to select to delete one or all by LND wa display the number to be deleted using CE pM Line Preference Line Preference determines how you place and answer calls There are two types of Line Preference Incoming Line Preference and Outgoing Line Preference Ask your C
73. lutions Inc be liable for any inciden tal or consequential damages in connection with the use of this manual This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied or reproduced without prior written consent of NEC Unified Solutions Inc This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA On the system cabinet is a label that contains among other information a product identifier in the format US AAAEQ TXXXX If requested this number must be provided to the telephone company 2006 by NEC Unified Solutions Inc All Rights Reserved Printed in U S A Table of Contents Using Your Telephone 5 030 or rr etes 1 Handsfree Options unc cui aie de pee eet 1 Using All Those Features sscsccsscssssvssssssseeeeesoes 2 Calling a Co Worker 2 oe eee eee se 2 Outside Calls 2 eresRensee ti REDE EEEREN 2 Handling And Rerouting Your Calls 3 When Your Call Can t Go Through 3 Placing Calls Quickly esee 4 When You Work In Groups 0 0 000005 5 If You Need Privacy iioii kaonei arnei 5 Have a Telephone Meeting 6 Streamlining Your Telephone s Operation 6 Personalizing Your Telephone sess 7 Your Phone Does the Talking esses 8 And Your Super Display Does The Thinki
74. meric Display helps you use features and tells you about your calls For example a ringing outside line may dis play a name before you answer it You may be able to change the time on your phone if it s not correct Turn to page 135 for more Press a One Touch Key for one button contact with co workers and outside callers or when using certain features To learn how to pro gram your One Touch Keys go to page 96 Function Keys are normally line keys but you can program them for other features In this handbook the feature assigned to a function key appears in parentheses next to the key For example mmm Hotline means press the function key set for Hotline See page 114 for more Line Appearance Keys are Intercom keys for placing and answer ing calls If you re busy on one just use the other Press for Handsfree calls or use the handset instead See Handsfree Options below The Microphone picks up your voice for Handsfree calls while Feature Keys speed up using common features Handsfree Options Handsfree lets you place and answer calls by pressing w instead of using the handset Your telephone must have a Speakerphone if you want to use Handsfree With Automatic Handsfree press a line or Line Appearance key without lifting the handset You normally have this feature If you have Monitor you can place a call without lifting the hand set but you must lift the handset to speak Telephones without Speakerphones h
75. message instead of calling back later You can have forward ing for all calls immediately for unan swered calls or for both unanswered calls and when your extension is busy You can even have your phone emulate an answering machine called Personal Answering Machine Emulation When you call a co worker and their phone is unanswered busy or in Do Not Disturb you can easily leave a message in their mailbox You don t have to call back later Transfer a call to your own or a co worker s mailbox After the Transfer goes through your caller can leave a message in the mailbox While on a call press your Record key to record the conversation in your mailbox Voice Mail stores the conversation like any other voice message You can then save edit or delete the recorded conversation Voice Mail Calling Your Mailbox To call your mailbox 1 EEESUT Voice Mail OR we Be 2 Optional After answer dial security code Ask your Communications Manager for your security code Press the MSG key to display the number of voice mail messages Leaving a Message To leave a message in The extension you call can be busy in DND the mailbox of an or unanswered unanswered murum voice Mail extension OR The Voice Mail system will prompt you to leave a message Forwarding Calls to Your Mailbox To activate or cancel 1 i Jg Call Forwarding OR 1 ma Call Forward to Station 2 Dial Call Forwardi
76. n Pressing the CONF key from this screen on will back up the view to the previous screen You may need to press Soft Key uH to select the Telephone Book to register new data Input the name up to 12 digits Using the dial pad select the Group number HOLD Enter the number to be stored md Enter the bin number where the telephone HOLO number is to be stored md The number is stored and the next available bin number is automatically displayed Center Telephone Book Search the Center Telephone Book by gt 3 name oo Press Soft Key Soft Key twice Press the Soft Key Press Soft Key 2 Search Pressing the CONF key from this screen on will back up the view to the previous screen You may need to press Soft Key Ho A to select the Telephone Book to select the Telephone Book to search By default the user will search by name indicated by the A in the upper right hand corner of the display Soft Key D wiz step through the differ ent search options numbers Kana alpha To search by number press the soft key the A changes to 1 Enter the search characters Y VoL VOL a Press V or em keys to search CAU To dial the selected name press Cm OR To view the detail of the flashing item HOLD CAU press Cu m to dial the number Pressing the item number on the dial pad selects an item Pressing the CONF key will back
77. nal Paging Zone You can optionally press CALLI and dial combined zones 10 to 18 instead See Paging on page 106 for more on combined zones 2 Announce the zone To join a Meet Me 1 Com mr J if your phone Internal Page is in the zone called OR Internal Paging Zone Answer if your phone is in the zone called OR Com Q qQ Q if your phone is not in the zone called 83 Memo Dial While on an outside call use Memo Dial to jot a number down in your phone s memory Memo Dial is like a notepad For example if you dial Directory Assistance and ask for a number you can use Memo Dial to remember it You can then quickly call the stored Memo Dial number after you hang up To store a number 1 EE Memo Dial Dial number you while on a call want to store Iaw Memo Dial Continue with conversation M sex 2 I to hang up when you are done To call a stored Memo 1 Do not lift the handset Memo Dial number Dial 2 Comb The stored number dials out only if you store a trunk access code before the number OR LINE C The stored number dials out To check the stored 1 Do not lift the handset Memo Memo Dial number Dial The stored number displays To erase the stored wm 5 Memo Dial Memo Dial number Mise 2 I to hang up when you are done 84 Message Waiting Don t keep recalling a busy or unanswered co worker Leave them a Message Waiting request fo
78. ng 9 Featules eroe E E E 11 Abbreviated Dialing 00000000 11 Account Codes sss ps keeled dts 14 Alarm fee ed Oy ote e ERE Bae RES SER ERE RA 15 Automated Attendant VRS 0 000000 16 Background Music 0 00 00 e eee eee 17 Barge In ii2elie ecpee o Beer ense Ghee qeu 18 Calend t ice sites ate es ree t dibae diese dr dons 19 Call Forwarditig oso oes eas ed eere RR 20 Call Forwarding Off Premise suus 22 Call Forward Follow Me 204 23 Call Forward DND Override 0 24 Call R diteGE eno e p meme iiiaio RR A m RS 25 Call Timer sion ee Lern Rete t RR 26 Call Waiting Camp On sose crsrcsiseseccere eniu 27 Callback oi cco ce nene cor E O E PER 28 Caller TD 42 e eR ED COPIER S eek teers 29 Center Telephone Book 0 00002 ee aes 34 COMPETENCE virsai Se ea e reU Cae Ee area 47 Conference Voice Call 0 0 0 0 eee eee 48 Conversation Record 0 0 0000 e ee viei 49 Department Calling 0 00 0 00008 50 Department Step Calling 00 252 Table of Contents Dial Number Preview 000 e eee eee eee 53 Dial Pad Confirmation Tone 245 54 Directed Call PICK p esed eri RR pee dats 55 Directory Dialing x cscsvesc egos eee dete genes 56 Display Adjustment sese esee 58 Do Not Disturb 2 0 ceo RUPES REIS 59 Doof BOR 2 oec
79. ng condition 2 Busy or not answered 4 Immediate 6 Not answered 0 Cancel 143 Voice Mail To activate or cancel 3 Dial Voice Mail master number or press Call Forwarding Voice Mail key Cont d 4 Dial Call Forwarding type 2 All calls 3 Outside calls only 4 Intercom calls only M seq 5 9 to hang up if you dialed J in step 1 Your DND or Call Forwarding Programmable Function Key flashes when Call Forwarding is activated Emulating a Personal Answering Machine To have your phone wm emulate a personal OR answering machine mum Call Forward to Station To cancel dial 0 and skip to step 3 2 Dial Call Forwarding type 2 All calls 3 Outside calls only 4 Intercom calls only AL seq 3 f to hang up if you dialed Q Q in step 1 Your DND or Call Forwarding Station Programmable Function Key flashes when Call Forwarding is activated 144 Voice Mail When Personal 1 Do nothing and have Voice Mail auto Answering Machine matically record your caller s message Emulation broadcasts OR your caller s voice Lift the handset to listen to the message you can in private OR Meus Press flashing 7 9 to intercept the call OR Caua Li Press idle or m for a new call Transferring Calls to a Mailbox To Transfer your 1 active call to a mailbox Voice Mail OR Dial Voice Mail master number Number of mailbox to receive Transfer T
80. number If the Telephone Book is unlocked the display shows LOCK TELBOOK Enter the 4 digit password If the Telephone Book is locked the dis play shows UNLOCK TELBOOK Enter the 4 digit password CONE Press Sd to return to the previous CLEAR menu display or press Ve to exit CAU Press Om 2x Enter the Lock Telephone Book service code contact your telephone administra tor for this code Enter the destination extension number Enter the extension s password contact your telephone administrator for this code 45 Center Telephone Book I Change the password a user enters to lock unlock the Telephone Book Ww 46 Press HJE soft Key Soft Key twice 2 Press the Soft Key Press Soft Key g Setting Pressing the CONF key from this screen on will back up the view to the previous screen Press Soft Key g Password Using the dial pad enter the current password 0000 by default or contact your telephone administrator for this code Enter the new 4 digit password The display indicates NEW PASS WORD IS SET CONE You can now press amp amp to return to the CLEAR previous menu display or press mw to exit Conference Conference lets you add additional inside and outside callers to your conversation With Conference you can set up a multiple party tele phone meeting without leaving the office In addition
81. o use Flash page 65 to place another call without losing your line 2 Using All Those Features Handling And Rerouting Your Calls Use Hold page 72 to have your call wait at your phone Or Park it in orbit for a co worker page 108 Have a call for a co worker Transfer it to them page 136 Don t know where they are Use Meet Me Paging Transfer page 139 so they can pick it up wherev er they are If you want the call to come back when your co worker is done use Serial Call page 131 When you leave your desk think about Call Forwarding your calls to someone else page 20 If that meeting runs long go to another phone and bring your calls to you with Call Forward Follow Me page 23 When you want callers to know where you are set a Selectable Display Message at your phone page 128 You may be able to Override page 24 another user s Call Forward if you think they are still at their phone When Your Call Can t Go Through Don t just hang up when your call can t get through to a co worker Use Call Waiting page 27 to wait without hanging up Send your co worker Off Hook Signaling page 94 to let them know you re wait ing If you don t have time to wait leave a Callback request page 28 In a hurry Think about leaving your co worker a Message Waiting page 85 or use optional Voice Mail page 142 to record a voice message f
82. o worker that has a display telephone they see your name instead of your extension number Your co worker knows who s calling without having to look up your extension number Use the following chart when entering or editing your name When using the One Touch DSS keys press the key once for the first char acter twice for the second character etc For example to enter a C press DSSI three times Use this keypad digit When you want to 1 gt 4_ f 1 BHAA Enter characters A C a c 2 Enter characters D F d f 3 Enter characters G I g i 4 Enter characters J L j l 5 Enter characters M O m o 6 Enter characters P S p s 7 Enter characters T V t v 8 Enter characters W Z w z 9 Enter characters 0 4 amp 60 u uase O Enter characters 4 gt n3Y0Qooc Accepts an m only required if two letters on the same key are needed ex TOM Pressing again Space Clear the character entry one character at a time Clear all the entries from the point of the flashing cursor and to the right To program your 1 amp Com Q JJ Dial your extension s name extension number Enter name see the chart above Your name can be up to 12 digits long 2 eS You hear confirmation beeps M sex 3 Sto hang up This feature may be restricted for some users 91 Night Service You may be able to
83. ommunications Manager which type you have Preference Preference Incoming Line Preference sets how you answer calls When a call rings your phone lifting the handset answers either the ringing call Ringing Line Preference or seizes an idle line Idle Line Preference If you primarily answer calls and seldom place calls Ringing Line Preference is for you If you normally place calls and seldom answer them then Idle Line Preference is for you Outgoing Line Preference sets how you place calls With Outgoing Intercom Line Preference you hear Intercom dial tone when you lift the handset With Outgoing Trunk Line Preference you get dial tone on an outside line when you lift the handset If you normally call co workers use Outgoing Intercom Line Preference If you frequently call outside your company use Outgoing Trunk Line Preference If you have Incoming Idle Line Preference Outgoing Line Preference also determines how your phone works as a call rings 79 Meet Me Conference Use Meet Me Conference to have a telephone meeting which lets oth ers join if they choose After you announce the Meet Me Conference over the Paging a co worker joins the meeting by dialing the Meet Me Conference code There are two types of Meet Me Conference Meet Me External Conference and Meet Me Internal Conference With Meet Me External Conference announce the meeting with External Paging With Meet Me Internal Conference announce t
84. onference is in the zone called OR Co Qa Zone 0 9 or 00 64 if your phone is not in the zone called OR Internal Paging Zone Answer if your phone is in the zone called 81 Meet Me Paging Need to talk to a co worker and don t know where they are Meet Me Paging allows you to set up a private meeting on a Page zone While you meet on the zone no one else can hear your conversation join in or make an announcement using that zone There are two types of Meet Me Paging Meet Me External Paging and Meet Me Internal Paging With Meet Me External Paging you hold the meeting on an External Paging zone With Meet Me Internal Paging you hold the meeting on an Internal Paging zone In addition to Meet Me Paging there are other ways to have a tele phone meeting See Conference page 47 Voice Call Conference page 48 Meet Me Conference page 80 and Tandem Trunking page 132 Meet Me External Paging EXE Q Q GP ES External Page Paging zone 1 8 or 0 for All Call OR External Paging Zone 2 Announce the zone You can optionally press CALLI and dial combined zones 10 to 18 instead See Paging on page 106 for more on combined zones To join a Meet Me 1 m Q amp Q 4 External External Page Paging zone 1 8 or 0 for All Call You connect to the other party 82 Meet Me Paging Meet Me Internal Paging E om cy Q q Internal Internal Page Paging zone 0 9 or 00 64 OR Inter
85. or One Touch Keys page 96 instead To answer an 1 If you hear two beeps speak toward the Intercom call phone Your telephone picks up your voice OR If your telephone rings utr Intercom calls you place may either ring or voice announce at your co worker s extension What happens depends on how your co work er s extension is set up You can however dial a code to change from one method to the other The Intercom calls you receive can also either ring or voice announce You decide the best way to answer your Intercom calls and then enable the option you want 75 Intercom To change the mode J of an Intercom call If the call is ringing this makes it you placed voice announce If the call voice announces this makes it ring CAU M sek To make your incom 1 w Ney g IP to hang ing Intercom calls up voice announce CAU fs Syl sen To make your incom 1 w QJ GP m hang ing Intercom calls up ring Intercom Abandoned Call Display You can display a list of the Intercom calls placed to you while you were away from your phone CALL CHECK To display the list of 1 9 mm Intercom calls you did Press CALL2 repeatedly until no not answer more calls display CLE 2 y to return to the normal Time and Date display 76 Last Number Redial Instead of dialing a busy or unanswered outside call again quickly redial it with Last Number Redial Last Number Redial stores the
86. or the telephone either while on a call or while idle You can change the contrast of the display as well as the language used when displaying the prompts To adjust contrast 1 On an idle telephone with no BGM i VoL or A Pressing either volume key adjusts the LCD display If BGM is enabled for the phone in order to change the contrast it must first be disabled CALL 825 or it will adjust the speaker volume To change the 1 Press rm Q the lan displayed language guage number to be displayed 00 12 0 Japanese 1 English 2 German 3 French 4 Italian 5 Spanish 6 Dutch 7 Portuguese 8 Norwegian 9 Danish 10 Swedish 1l Turkish 12 Latin American Spanish 58 Do Not Disturb Do Not Disturb DND blocks incoming calls Call Forwards and Paging announcements to your extension DND permits you to work undisturbed at your desk without interruptions from your phone When you activate DND incoming calls still flash your line keys While in DND you may use your phone in the normal manner for placing and processing calls There are four Do Not Disturb options Do Not Disturb Options Blocks your outside calls Blocks Paging Intercom calls Call Forwards and transferred outside calls Blocks all calls Blocks Call Forwards Cancels Do Not Disturb To activate or deacti 1 Do not lift the handset vate Do Not Disturb Depending on your software you may be able to set DND
87. or them Using All Those Features There s no need to keep redialing your outside call if it s busy or unan swered use Repeat Redial instead page 119 And when your sys tem s lines are busy Trunk Queuing page 141 lets you wait for a free one If you have an emergency Forced Trunk Disconnect page 66 allows you to get through on a busy line right away With Voice Over page 146 talk to a busy user while they keep talking to their initial caller When you re busy on a call you can do the same thing with Reverse Voice Over page 120 Placing Calls Quickly Store numbers that you call often in Abbreviated Dialing bins page 11 You can easily dial the stored number with just a few key presses To quickly retry the num ber you just dialed try Last Number Redial page 77 If you ll need to redial the number later on let Save Number Dialed page 123 retain it for you Ever call Directory Assistance for a number and not have a pen to write it down Use Memo Dial page 84 to jot the number down in your phone s memory instead Using All Those Features When You Work In Groups If you and your co workers handle each other s calls you might want to be in a Department Calling group page 50 Someone calling your group s number goes through to any one who s available You can even have Department Step Calling page 52 send your personal calls to your group when you re not avail able To answer a cal
88. ort Numbers Extension Number Range 1 256 301 499 5000 5312 Operator Access Number 0 Paging Internal Page Group Numbers External Page Group Numbers 0 1 9 or 00 01 64 0 1 8 Park Orbits 1 64 Trunk Port Number 1 200 Trunk Group Numbers 1 100 Virtual Extension Port Numbers 001 256 Virtual Extension Number Range 152 Undefined Charts and Illustrations Your DSS Console E 006880 1 2 3 4 5 6 7 8 9 10 go 4g CB 12 18 14 15 16 17 18 19 20 o C2 21 22 23 24 25 26 27 28 29 30 o D O D 31 32 33 34 35 36 37 38 39 40 o o E D CQ 41 42 43 44 45 46 47 48 49 50 go CQ Ww 51 52 53 54 55 56 57 58 59 60 Ww 61 62 63 64 65 66 67 68 69 70 o D n 72 73 74 75 76 7 78 79 80 go 4 O CO CO CH 81 82 83 84 85 86 87 88 89 90 go E D O D CE Ww 91 92 93 94 95 96 97 98 99 100 o CB ALT NIGHT DAY BREAK NITE2 PAGE GROUP DOOR EXT EXT 2 go W o g W Ww Hf 1 2nd 100 Alternate Extensions Answering Ke External Door g Key Page Boxes Night g Service Keys Internal tst 100 Page 5 Extensions 153 Charts and Illustrations For
89. ouch key will be used If all One Touch keys are used the display shows TABLE IS FULL HOLD e Enter the name to be associated with the stored number For information on entering names refer to the Name Storing feature Names can be up to 12 digits long HOLD O9 M sex A to hang up Press MaM Call History or press the LIST Soft Key and CID The last addition to the list is displayed 2 Press the ARROW DOWN Soft Key to W scroll through the list of numbers in memory Press the DEL Soft Key to delete the entry and scroll to the next entry The Call History key will remain on as long as entries remain in memory For i Series phones press CHECK 9 to delete all call entries To place a call back to a number in the temporary memory list with the number to be dialed displayed press a line loop or CALL key 33 Center Telephone Book The Center Telephone Book provides each user one or two personal telephone books which can be used to store numbers 50 or 100 depending on your system Multiple extensions can be assigned the same telephone book allowing users to share commonly used numbers Numbers can be stored using Last Number Dialed and Caller ID and each Telephone Book can be password protected Register a new telephone book to 2 3 enter new data 34 1 Press GREET soft Key Soft Key twice Press the MESzh Soft Key Press Soft Key Registratio
90. ount Codes you enter are solely for cate gorizing your calls For example if you work in an accounting firm that must bill back customers for time on the phone Optional Account Codes are for you Forced Account Codes also let you categorize calls but you must enter one before placing outgoing calls If you don t enter the code you can t place the call This ensures that calls don t go out untracked When forced and verified Account Codes are enabled for toll calls only local and toll free numbers have optional account codes Check with your Communications Manager to find out if your system uses Account Codes and which codes you should enter Account Codes can be from 1 16 digits long using 0 9 and To enter an Account J Account Code 1 16 digits Code any time while amp on an outside call i To enter an Account 1 Access trunk for outside call Code while placing an You can access a trunk by pressing a outside call line key or by dialing a code Refer to page 102 for more on placing outside calls 2 Account Code 1 16 digits 3 Dial the number you want to call If you hear stutter dial tone after dialing the number your system requires an ARS Authorization Code Ask your Communications Manager for your codes 14 Alarm You can use your extension like an alarm clock to remind you of appointments and important meetings Your phone has two types of alarms e Alarm 1 which sounds only once at
91. p Without Automatic On Hook Transfer You must press your Transfer Key to Transfer the call To Transfer the call unscreened press your Transfer key and hang up without making an announcement Transfer Meet Me External Paging Transfer To make a Meet Me 1 External Paging Transfer 2 To join a Meet Me 1 External Paging Transfer Q cJ External Paging code 1 8 or 0 for All Call OR External Paging Zone OR Combined Paging Zone code 0 8 Announce Call When Paged party answers HANS UP to Transfer call to them Com Q qQ ar Announced External Paging code 1 8 or 0 for All Call You connect to the Paging party Stay on the line After the paging party hangs up you connect to the transferred call 139 Transfer Meet Me Internal Paging Transfer S amp S 2 Q Internal Paging code 0 9 or 00 64 OR Wim Internal Paging Zone OR Combined Paging Zone code 0 8 Announce Call A WwW When Paged party answers HANG UP to Transfer call to them 1 Co oaa if your exten sion is in the zone called OR CAU io Q qQ Q Zone number 0 9 or 00 64 if your extension is not in the zone called OR CAU wm MENGE Internal Paging Zone Answer if your extension is in the zone called 2 Stay on the line After the Paging party hangs up you connect to the transferred call 140 Trunk Queuing an
92. play shows TABLE IS FULL OLD 31 Caller ID To store a Caller ID 7 number in an Abbreviated Dial bin Cont d Enter the name to be associated with the stored number For information on entering names refer to the Name Storing feature Names can be up to 12 digits long HOLD Oe Shi sex 9I to hang up To store a Caller ID You can store the Caller ID data in the sys number in a One em s Abbreviated Dial Table or in one of Touch key your One Touch keys l 2 3 32 With a keyset in an idle condition press the LIST Soft Key Press the CID Soft Key Caller ID The display shows THE XXXXXXXXXXXXX mm dd hh mm 1 Store DEL List Number xx Caller ID number mm dd hh mm incoming date time Preview List Next List Store Store in List DEL Delete from List Press the STORE Soft Key The display shows THE XXXXXXXXXXXXX mm dd hh mm OneT AbbC ABBg List Number xx Caller ID number mm dd hh mm incoming date time To store a Caller ID number in a One Touch key Cont d To call a number stored in temporary memory 1 Caller ID OneT Store in One Touch key ABBc Store in Common Abbreviated Dial bin ABBg Store in Group Abbreviated Dial bin Press the ONET Soft Key Press the One Touch key in which the number is to be stored or dial 1 9 0 If you press HOLD the next avail able One T
93. r for Trunk Group Access code OR GD E esos number 01200 for a specific trunk OR J Q Q Trunk Group number e g 1 for a Trunk Group Dial the number you want to call e Mic To enter a pause press w Optional for Display Phones Enter a name for the One Touch key see Name Storing on page 91 e EU Spy A to hang up S GQ y E want to program tty Q for Common or eJ Q for Group Abbreviated Dialing Dial Abbreviated Dialing storage code e g 001 e Optional for Display Phones Enter a name for the One Touch key see Name Storing on page 91 Mise Sw to hang up 97 One Touch Calling To assign a Service Code to a One Touch Key To use a One Touch Key To chain the functions of two One Touch Keys To check the function of a One Touch Key 98 QU y us want to program Dial Service Code you want to store e For example store 2 to make a call back key Refer to the features in this handbook for the appropriate Service Codes Optional Display phone users can enter a name HOLD M sex 9 to hang up 1 TOUCH Wm If you press a line key before pressing a One Touch Key for outside calling the system automatically removes any stored trunk codes 1 TOUCH Let the stored number dial out 1 TOUCH Press another EE The stored digits dial out 1 TOUCH CHECK ENG The stored function displays R
94. r a pause press MIC HOLD 4 amp Enter the name associated with the Abbreviated Dialing number Refer to Name Storing on page 91 for instructions on entering names HOLD M sex 5 C 9 o hang up 11 Abbreviated Dialing 1 Com A 2 Dial bin number The stored number dials out The sys tem selects a line for you OR CA DiA 1 Com Cm or Sei Common Abbreviated Dialing To preselect press a line key instead of CALLI 2 Dial Common Abbreviated Dialing bin number The stored number dials out Unless you preselect the system selects a line for you i w DQ 2 Dial bin number The stored number dials out The sys tem selects a line for you OR CAU 1 om Group Abbreviated Dialing To preselect press a line key instead of CALLI 2 Dial Group Abbreviated Dialing bin number The stored number dials out Unless you preselect the system selects a line for you Abbreviated Dialing CHECK To check your stored 1 Abbreviated Dialing Ora numbers 2 Common only 3 Dial the Abbreviated Dialing code e g 001 If the entire stored number is too long for your phone s display press to see the rest of it To check more Abbreviated Dialing numbers repeat from step 2 CLEAR 4 13 Account Codes Account Codes are codes you enter that help keep track of outside calls There are two types of Account Codes Optional and Forced With optional codes the Acc
95. r a return call instead The request is a itn Miti flashing NE lamp at the extension you call and a steadily lit 77 lamp on your phone When your co worker answers the Message Waiting they automatically call your extension And if someone leaves you a Message Waiting you ll know you didn t miss their call In addition Message Waiting lets you e View and selectively answer messages left at your display extension e Cancel messages left at your extension e Cancel messages you left at other extensions You can leave messages at any number of extensions simultaneously Also any number of co workers can leave you a message at the same time To leave a Message Call busy or unanswered extension Waiting gt 2 or Message Waiting Sh sex 3 A to hang up Your MW lights To answer a Message When you have a Message Waiting MW Waiting flashes fast the color is based on system programming 1 Com QQ OR CAU m NISI Message Waiting If the called extension doesn t answer dial 0 or press Message Waiting to leave them a message 85 Message Waiting To display check your These are the messages co workers left at Messages Waiting list your extension The messages left first To cancel all your Messages Waiting To cancel messages you left at an extension 86 display first amp QW a to scroll through your messages Press your Message Waiting key or CALLI to call
96. rtment Step Calling allows you to quickly call another member in the same group You don t have to hang up and place another Intercom call You can also use Department Step Calling to cycle through the members of a Department Group To make a Step Call 1 Place call to busy Department Group member OR Place call to Department Group pilot number 2 Wor Step Call 3 Repeat step 2 to call other Department Group members 52 Dial Number Preview Use Dial Number Preview to preview a number in your telephone s display before you dial it out This helps you avoid dialing errors For example if you review the previewed number and find an error you can cancel the number and re enter it correctly Dial Number Preview is available for both outside and Intercom calls CALL To use Dial Number 1 Do not lift handset or press C Preview to place a call 2 Dial the number you want to preview If VRS is installed you will need to press Q then dial the number to be previewed CAU mw to dial out the displayed number If the displayed number is an outside num ber it must contain a line access code OR HOLo amp to cancel the number without dial ing it out OR om to dial out the displayed outside number on the selected line If your previewed outside number has a trunk access code e g 9 you can CAU press em instead The system will not automatically strip out a trunk access code when you
97. runk using Trunk Group Routing Trunk Groups 02 Accessing a Trunk Group 804 group Groups are 1 9 01 99 or 001 100 Trunk Queuing 35 Camping On or Queuing for a 2 trunk17 VRS Park and 1081 Forwarding your calls device 4 Page Personal Greeting Voice Mail 77 Calling Voice Mail or leaving 8 or 8 ext a message 78 Using Voice Mail Record Voice Over Initiating to Voice Over 48 Responding to Voice Over 118 Repeat Redial Trying to get in touch with a customer and their phone is always busy or unanswered Don t keep redialing it manually have Repeat Redial do it for you Repeat Redial will retry your call automatically up to 255 times so you can go back to work You can also quickly redial your last call using Last Number Redial page 77 and Save Number Dialed page 123 To use Repeat Redial 1 Place outside call To cancel Repeat Redial 2 Listen for busy or no answer Dar E EM 3 OR Repeat Redial Your Repeat Redial key flashes while you wait for the system to redial M seq 9 to hang up Your phone periodically redials the call gF Yme ut or 7 when party you call answers Do not lift handset Com Com OR Repeat Redial Lifting the handset during a callout cycle will also cancel Repeat Redial 119 Reverse Voice Over While you are busy on a handset call Reverse Voice Over allows you to make a private Intercom call to an idle co worker Just press your
98. rwarding is activated 21 Call Forwarding Off Premise Use Off Premise Call Forwarding to forward your calls to an off site location Stay in touch when you re away from the office by forward ing to your cellular phone home office hotel or meeting room To activate Call Forwarding Off Premise 1 To cancel Call 1 Forwarding Off Premise 1 c 22 S DQ OR maa Call Forward to Device amp Dial line access code Line access codes are 9 ARS Trunk Group Routing 804 Line Group 1 9 01 99 or 001 200 or 9 Line num ber e g 05 or 005 for line 5 Dial the outside number to which your calls should be forwarded HOLD O99 M sex A to hang up if you dialed 4 in step 1 Your DND or Call Forwarding Device Programmable Function Key flashes S QD OR maa Call Forward to Device M sex Sm to hang up if you dialed 4 in step 1 Your DND or Call Forwarding Device Programmable Function Key stops flashing Call Forward Follow Me While you are at a co worker s desk you can direct your calls to your co worker s extension Use Call Forward Follow Me if you get detained with your co worker longer than expected Instead of ringing your own phone unanswered your calls will ring you where you are To reroute calls from your own extension use Call Forwarding on page 20 To activate Call am J d Forward Follow Me OR 1 EX Cal
99. ss a dial pad key enable the Dial Pad Confirmation Tones page 54 Using All Those Features Your Phone Does the Talking The optional Voice Response System page 149 gives your sys tem digital recording and play back capability This lets you han dle callers with that important Personal Touch For example if you don t have an operator the Automated Attendant page 16 can answer your calls and play a list of dialing options to your callers Use Personal Greeting page 112 to greet your callers with your own recorded voice and then forward them to a co worker Or you can have Park and Page page 110 welcome your callers and automatically page you to pick up the call You ll find other VRS features handy when using your phone or stay ing in touch with others in your company If there is an announcement everyone in your company should hear just listen to your General Message page 67 Voice Prompting Messages page 147 tell you about your system your own phone and the status of your call You ll hear voice prompts reminding you when your calls are forwarded or when you have a message You can even find out your extension num ber the date and the time of day Using All Those Features And Your Super Display Does The Thinking Do you want a feature but not know how to use it Have you ever been busy on a call and not remembered the options your phone provides If you have an optional Super Display Telephon
100. swered Calls forward when your extension is not answered Call Forwarding Immediate with Both Ringing All calls forward immediately to the destination and both the des tination and your extension ring not for Voice Mail Personal Answering Machine Emulation Have your phone emulate an answering machine Turn to page 142 for more on Voice Mail Call Forwarding will reroute calls ringing your extension including calls transferred from another extension You must enable Call Forwarding from your phone To redirect your calls if you are at another phone use Call Forward Follow Me on page 23 To activate or cancel Com JJ 3 20 Call Forwarding OR Call Forward to Station 2 Dial Call Forwarding condition 1 Personal Answering Machine Emulation then skip to step 4 2 Busy or not answered 4 Immediate 6 Not answered 7 Immediate with simultaneous ring ing not for Voice Mail 0 Cancel Call Forwarding To activate or cancel 3 Dial destination extension Voice Mail Call Forwarding master number or press Voice Mail key Cont d You cannot forward to a Department Group pilot number Once you forward only the destination user can place an Intercom call to you 4 Dial Call Forwarding type 2 All calls 3 Outside calls only 4 Intercom calls only M sex 5 to hang up if you dialed J in step 1 Your DND or Call Forwarding Station Programmable Function Key flashes when Call Fo
101. t OR CAU OR Sd OR Save Number Dialed Save Number Dialed selects a line from the same group as your original call The stored number dials out 123 Save Number Dialed To see the number 1 mam Save Number Dialed you saved The stored number displays for six seconds The stored number dials out if you Lift the handset Press an idle line key Press an idle CALL key Press SPK CLEAR Cau M so To clear your saved 1 G ay 7 to hang number up 124 Secretary Call Secretary Call Buzzer lets you alert a co worker without disturbing their work They can then call you on the Intercom when it s conve nient To use this feature both you and your co worker must have Secretary Call Buzzer keys When you press your buzzer key your co worker phone rings and their buzzer key starts to flash Your own buzzer key lights The buzzer keys continue to indicate until you or your co worker cancels the feature You might want to use this feature for example if you need to talk to an associate who is having a meeting in their office After being alert ed your associate can call you back when they re available You can have Secretary Call Buzzer keys for many extensions To buzz your 1 Do not lift the handset secretary or boss 2 IAM Secretary Call Buzzer Your boss or secretary hears ringing Your buzzer key lights steadily Your boss or secretary s buzzer key flashes fast
102. tem features You ll find this a great time saver when calling the clients and co workers you talk to most often Instead of dialing the codes just press the One Touch Key Your One Touch Keys give you Direct Station Selection One button access to your co worker s extensions Personal Speed Dial Outside Calling One button access to outside lines line groups and telephone numbers You can also have Personal Speed Dial if your phone doesn t have One Touch Keys see page 99 Abbreviated Dialing One button access to Common and Group Abbreviated Dialing bins Service Codes One button access to Servicec Codes e g 2 for Callback Chain Dialing Linking two or more One Touch Keys for lengthy dialing scenarios One Touch Calling is the first level of operation on the One Touch Keys In other words One Touch Calling occurs when you just press the One Touch Key 96 jus gt 1 TOUCH To program a One wm Q Noy Q vou Touch Key for DSS want to program extension calling 2 Dial extension number you want assigned to that key 3 Optional for Display Phones Enter a name for the One Touch key see Name Storing on page 91 SL rx 3 to hang up One Touch Calling CAU 1 TOUCH To program a One 1 am Q Q QJ mmm 9 Touch Key for outside calling Personal Speed Dial 2 To program a One Touch Key for Abbreviated Dialing ww 1 Ww want to program ee
103. the Center 44 Telephone Book Cont d Change the Group Name Ww press SS Select the new memory number to be used for the number md If the memory number selected was already defined press Soft Key H to overwrite the current information or press Soft Key B to cancel and allow you to select a new memory number You can now select a new entry to edit or press CONE QQ to back up the displayed window Press BI soft Key Soft Key twice Press the Soft Key Press Soft Key g Setting Pressing the CONF key from this screen on will back up the view to the previous screen You may need to press Soft Key od to select the Telephone Book to edit Press Soft Key Group Name Edit Using the dial pad select the Group number HOLD Enter the new name to be stored md The display indicates REGISTERED then returns to the Select Group display You can now edit another group name CONE press amp Q to return to the previous CLEAR menu display or press to exit Center Telephone Book Lock or Unlock a Telephone to prevent gt or allow changes 3 Lock or Unlock a Telephone using a service code Ww Press GLEE soft Key Soft Key twice Press the Soft Key Press Soft Key g Setting Pressing the CONF key from this screen on will back up the view to the previous screen Press Soft Key gH Lock Using the dial pad select the Group
104. the displayed extension CLEAR 2 wm to return to the Time and Date display OR 1 ma Message Waiting 2 or e to scroll through your messages Press your Message Waiting key or CALLI to call the displayed extension This includes messages you have left for other extensions and messages other extensions left for you 1 w 6 M sex 2 S to hang up 1 C Q ay Extension All se 2 Z to hang up Microphone Cutoff Turn your telephone s Handsfree and handset microphone off when you don t want your caller to hear your voice When you turn your Handsfree or handset microphone off it stays off until you choose to turn it back on To turn your Handsfree micro phone off and on To turn your Handsfree and hand set microphone off and on This turns your Handsfree micro phone off You can press this key any time while your phone is idle busy on a call or ringing OR Sine 7 This turns your Handsfree micro phone back on mra Microphone Cutoff You hear confirmation beeps Your mic is off when the key is lit You can press this key anytime while on an outside call For Intercom calls you can only press this key when the co worker you call lifts the handset or Sek presses to answer 87 Multiple Directory Numbers Call Coverage Multiple Directory Numbers Multiple Directory Numbers allow you to have more than one exten sion number In addition to
105. the handset you can use the speaker and microphone in your telephone and talk Handsfree instead Handsfree is great when you don t have a free hand for the phone For example you may want to enter data at a computer terminal while talking to a customer on the phone There are three types of Handsfree operation You can place and answer calls by pressing SPK instead of using the handset You must have a Speakerphone to have Handsfree Check with your Communications Manager You can press a line or line appearance key without first lifting the handset or pressing SPK Your Communications Manager may have enabled this option for you You can place a call without lifting the handset but you must lift the handset to speak You always have this option regardless of the type of phone you have or how your system is set up CAU LINE To talk Handsfree am or m or Sw 2 Place call 3 Speak toward phone when called party answers To change a handset om and hang up the handset call into a Handsfree Mi call 2 to hang up when you are done To changea itr Handsfree call into a handset call 70 Headset Operation To get even more freedom and convenience than with Handsfree pur chase a Headset and connect it to your telephone In addition to hav ing your hands free for other work you ll have privacy on a call that is not available with Handsfree With a Headset installed either the handset or Headset c
106. the list of calls available in the buffer To call the displayed number press cm OR To erase the displayed number without returning the call press the DEL soft key You may be given the option to deleted One or All numbers Press the desired Soft Key When deleting all press YES n CLEAR to confirm the deletion or press Vj to exit without deleting M sex to hang up Caller ID To store a Caller ID You can store the Caller ID data in the sys number in an e s Abbreviated Dial Table or in one of Abbreviated Dial bin One Touch keys 1 2 4 2 6 With a keyset in an idle condition press the LIST Soft Key Press the CID Soft Key Caller ID The display shows THE XXXXXXXXXXXXX mm dd hh mm t l Store DEL List Number xx Caller ID number mm dd hh mm incoming date time Preview List Next List Store Store in List DEL Delete from List Press the STORE Soft Key The display shows THE XXXXXXXXXXXXX mm dd hh mm OneT AbbC ABBg List Number xx Caller ID number mm dd hh mm incoming date time OneT Store in One Touch key ABBc Store in Common Abbreviated Dial bin ABBg Store in Group Abbreviated Dial bin Press the ABBC or ABBG Soft Key Dial the Abbreviated Dial bin in which the number is to be stored If you press HOLD the next avail able Abbreviated Dial bin will be used If all Abbreviated Dial bins are used the dis
107. to a Department Group pilot number 5 Dial Personal Greeting type 2 All calls 3 Outside calls only Misrk 6 C to hang up Your DND or Call Forwarding Device Programmable Function Key flashes when Call Forwarding is activated To cancel your Q3 S Personal Greeting M sex 2 f to hang up when you are done 113 Programmable Function Keys Customize your phone by storing features or outside lines under your Programmable Function Keys For example to return a Message Waiting just press your Message Waiting function key instead of dialing gy J To program a function 1 key 2 To check a stored 1 function To clear a stored 1 function p w s ODY m you want to program Select the 2 digit key code from the fol lowing chart OR S ga yo want to program Select the 3 digit key code xx from the following chart A key previously programmed with 3 digits xx must first be undefined before it can be programmed with a 2 digit code using the 851 service code Che e SEU you want to check The programmed function displays If programmed with a 2 digit code uj DY em you want to clear Dial 00 or 000 if programmed with a xx code OR If programmed with a 3 digit code xx uj D a you want to clear Dial 00 if programmed with a 2 digit code or 000 if programmed with a xx code Programmable Function Keys
108. u can pro gram One Touch Keys page 96 for one button access to co work ers outside calls Abbreviated Dialing bins and certain feature codes Want to automate Callback Message Waiting or other features Just assign these functions to available Programmable Function Keys page 114 Need one but ton Transfer and calling for a co worker Program a Hotline page 74 6 Using All Those Features on another function key When you see mmu in this handbook the operation needs a Programmable Function Key Are you a secretary or do you have a secretary that handles your calls Set up Secretary Call buzzer keys page 125 You can use Secretary Call Pickup page 126 to quickly pick up calls intended for your secretary or boss Tired of always reaching for the handset or cradling it under your chin while you type Install a headset and enable Headset Operation page 71 Personalizing Your Telephone If your phone is near other phones that ring the same way choose unique Selectable Ring Tones page 130 so you know which calls are for you When you need to cover up noise in your office that might be dis tracting to your work turn on Background Music page 17 Don t forget about that important meeting set an Alarm page 15 to remind you Let the co workers you call know who s on the line Go to Name Storing page 91 and assign a name to your extension To have your phone beep every time you pre
109. works just like a line key except that it is for any line in a preset line group When you press a loop key to answer a call you get whichever line in the group happens to be ringing For this type of call You hear And see Outside Call that rings Two quick rings cm flashing slowly your phone repeated red If you have a line cau key for it om flashing slowly Direct Inward Line tiie If you have a line Two quick rings flashing slowly key for it repeated green wm flashing slowly Outside call or DIL Two quick rings eax that rings your phone repeated w flashing slowly If you don t have a line key for it Outside call that just No Ringing flashing slowly flashes a line key red without ringing 100 Outside Calls Answering For this type of call You hear And see Transferred Call Two quick rings flashing slowly If you have a line repeated green key for it T w flashing fast Transferred Call Two quick rings ea If you don t have a repeated w flashing fast line key for it These calls initially ring only at your phone To answer an outside 1 Uf or om call Depending on how your phone is set up you may answer the call automati cally You phone s Line Preference page 79 determines what happens when you lift the handset or press SPK to answer a call L CAU 2 Press flashing Se or es You may be able to dial 0 at night to pick up calls not ringing your phon
110. your normal extension number e g 320 you can have additional virtual extension numbers on Multiple Directory Number function keys For example you can have virtual extension number 600 for your sales calls When a call routes to 600 it goes to your Multiple Directory Number key assigned to virtual extension 600 In this way you can easily tell calls to your extension from sales specific calls Check with your Communications Manager to see if you have any Multiple Directory Number keys Call Coverage Use a Multiple Directory Number key assigned to a co worker s exten sion when you need Call Coverage for their calls The Multiple Directory Number key shows you when your co worker is busy and flashes slowly when they have an incoming call You can even press the key to intercept the incoming call Place and Receive Calls on Call Coverage Multiple Directory Number Keys Multiple Directory Number keys Call Coverage keys can be used three separate ways depending on how the key is set up in system programming e a DSS key to the extension and for receiving incoming calls e answering incoming calls with the ability to place outgoing ICM or CO calls OR e just for receiving incoming calls You can have Multiple Directory Number keys for many different extensions and virtual extensions In addition you and other co work ers can share the same Multiple Directory Number keys For example everyone in your department could have a key for th

Multibutton Telephone Feature Handbook

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