4285 Phone Access
Contents
1. System says ENTER SYSTEM CODE NOW Enter your 4 digit System Code If an answering machine responds Enter a system command if desired 4 digit System code plus OFF STAY AWAY MAX etc during a pause in or immediately foltowing the Status Report If someone answers the phone family member etc Enter your 2 digit Phone Code within the first 20 seconds of the pick up ask that person to hold for a few seconds while you access the system When you have accessed the system all phones on the premises will dis connect and that person can hang up TYPICAL TELEPHONE KEYPAD WITH EQUIVALENT COMMAND FUNCTIONS OFF AWAY STAY CJ E c MAX TESTT BYPASS UKE 5 INST CODE CHIME PAS Tow Wor Z 8 9 Confirmation of successful execution of the command will be heard in the form of an appropriate voice announcement and beeps on the phone ON PREMISES ONLY Qn the sameling IF PROGRAMMED Accessing the Security System from an On Premises Phone If the on premises phone system does not subscribe to Touch tone service see the note at the foot of this page Step by Step Procedure To access the security system from on premises proceed as follows 1 2 Pick up the phone and listen for dial tone Enter your 2 digit phone code via the telephone keypad to access the system If the security system happen2. Comm Failure These messages will produce beeps if appropriate over the phone similar to those from the wired console The Voice Module will annunciate SEE SYSTEM CONSOLE under these conditions 19 Conditions That The phone access session may be terminated at any time by the user hanging up Phone Will Terminate a access will also be terminated under the following conditions Phone Access If no touch tones have been entered and the system has made no announcements for session 20 seconds Phone access sessions are limited to 5 minutes or a sequence of 250 key presses after which the system will end the session with the word GOODBYE time permitting A remote access session call in will be terminated immediately if an alarm dialer report is triggered in the system This ensures immediate notification of the alarm to the alarm monitoring station A remote access session may also be terminated if the valid phone and system security codes had not already been entered when other types of dialer reports are triggered Protection Against Outside Tampering In addition to counting the input attempts for the phone code and the system code some control panels also prevent attempts by an unauthorized person to access the system from an outside phone After 4 unsuccessful calls are made including access attempts within an armed or disarmed period remote phone access will be automatically turned off and can only be turned on again fr
3. the company s inside wiring associated with a single line individual service may be extended by means of certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution User should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate The Load Number LN assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop which is used by the device to prevent overloading The termination on a loop may consist of any combination of devices subject only to the requirement that the total of the Load Numbers of all the devices does not exceed 100 28 CANADIAN DEPARTMENT OF COMMUNICATIONS DOC STATEMENT CONT D AVIS L tiquette
4. du minist re des Communications du Canada identifie le mat riel homologu Cette tiquette certifie que le mat riel est conforme a certaines normes de protection d exploitation et de s curit des r seaux de t l communications Le minist re n assure toutefois pas que le mat riel fonctionnera la satisfaction de l utilisateur Avant d installer ce mat riel l utilisateur doit s assurer qu il est permis de le raccorder aux installations de l entreprise locale de t l communications Le mat riel doit galement tre install en suivant une m thode accept e de raccordement Dans certains cas les fils int rieurs de l entreprise utilis s pour un service individuel la ligne unique peuvent tre prolong s au moyen d un dispositif homologu de raccordement cordon prolongateur t l phonique interne L abonn ne doit pas oublier qu il est possible que la conformit aux conditions nonc es ci dessus n emp chet pas la d gradation du service dans certaines situations Actuellement les entreprises de t l communications ne permettent pas que l on raccorde leur mat riel aux prises d abonn s sauf dans les cas precis pr vus par les tarifs particuliers de ces entreprises Les r parations du mat riel homologu doivent tre effectu es pas un centre d entretien canadien autoris d sign par le fournisseur La compagnie de t l communications peut demander l utilisateur de d brancher un appareil la suite de r parations ou d
5. over the phone The instructions that follow describe how to access your security system via a Touch tone phone either on or off the premises and describe how to execute system commands via the phone Also provided is a detailed explanation of the status report that will be heard immediately following phone access to the system and other helpful information regarding the various operating features of this voice system For your convenience two Basic Operating Guides accessing the system from an on premises phone and from an off premises phone are provided in an easy to follow chart on the next two pages These are followed by detailed step by step operating instructions for these procedures A Quick Reference Guide has also been supplied as an insert which when detached and folded as instructed will provide you with two small wallet sized cards for quick reference when needed such as when you are off premises or when this manual is not at hand If you encounter any difficulty with the operation of the phone access system refer to the section entitled If You Have Difficulty With The Voice System on page 20 for help 5 Accessing The Security System From An On Premises Phone BASIC OPERATING GUIDE If the System is in Alarm a voice prompt to enter the 4 digit System code will be heard After entry of this code the alarm will turn off and the Status Report will immediately begin Confirmation of suc
6. this equipment is a label that contains among other information the FCC registration number and ringer equivalence number REN for this equipment If requested this information must be provided to the telephone company This equipment uses the following jacks RJ 31Xis used to connect this equipment to the telephone network The REN is used to determine the quantity of devices which may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to the line as determined by the total RENs contact the telephone company to determine the maximum REN for the calling area If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required If advance notice is not practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service
7. 2 seconds after the last ring before attempting phone access The system cannot be accessed if the phone line is out of service No Tones From Touch tone Phone If no tones are heard from the touch tone phone when keys pressed be sure that the phone being used is Touch tone capable If the phone is a switchable type has a TONE PULSE switch make sure the phone is switched to TONE 23 The Security System Cannot Be Accessed From An Off Premises Phone Either the 2 digit phone code or the system security code may have been entered incorrectly Verify both codes and try again Remote access from an outside phone may have been turned off If so remote phone access can only be turned on again from an on premises phone At the on premises phone enter your 2 digit Phone Code to access the security system listen to the status report which will tell you whether remote access has been turned off If turned off key the following Your master system security code 9 1 Note If a TAMPER message was displayed on your console see item 2 on the next page you must first clear the system by keying an OFF sequence CODE OFF twice Remote Phone Access Keeps Turning Off Automatically Improper keying or tampering from an outside phone has automatically turned remote phone access off the console will display a tamper message The System Has Been Accessed And Status Report Annunciated But Command Cannot Be
8. Executed If the command has been keyed but confirmation is not heard check as follows e Keying of entry may have been too rapid make key entries slowly and firmly You may have keyed entries while the system was speaking Make your key entries only during pauses in annunciations by the system The System Security code entered may be incorrect Certain command functions have restrictions The PANIC function cannot be initiated via the phone the TEST mode can only be initiated from an on premises phone Also assigning temporary user codes via the phone is not possible with some systems check with your installer See System Console Voice Message Is Annunciated This message will be annunciated during any of the following conditions 1 If the security system is in the TEST mode In this mode a fixed word console will only display the normal Not Ready message while an Alpha console will display Test in Progress in some systems unless a zone is faulted in which case the zone number and description if an Alpha console of that zone will be displayed 24 Tampering has caused CALL IN TO SYSTEM OFF SEE SYSTEM CONSOLE message to be annunciated Four or more unsuccessful attempts have been made to access the system from off premises causing Remote Phone Access to be turned off automatically If the system is in the disarmed mode an Alpha console will display CALL IN TAMPER and a fixed word console w
9. For conventional operation of the security system refer to the security system s Users Manual For information regarding the limitations of the entire security system also refer to the security system s User s Manual THIS DEVICE COMPLIES WITH FCC RULES PART 68 FCC REGISTRATION No AC3USA 74659 KX N RINGER EQUIVALENCE 1 0B General Information Type of Telephone Required Phone Access Code INTRODUCTION This guide is designed for the user whose security system features Ademco s VIP VISTA Interactive Phone made possible through the addition of a patented voice module This module provides an interactive phone capability to the system that will permit you to control your security system via a Touch tone phone either on premises or by a call in when away and will enable you to do the following m Receive synthesized voice messages over the phone regarding the status of the security system m Arm and disarm the security system and perform most function commands using the telephone keypad with voice annunciation being provided over the phone as confirmation after any function command entered m Turn certain lights appliances on and off via the telephone Relay Command Mode if your system includes this feature Wherever possible the Voice Module has been designed to annunciate the same words and provide the same sounds over the phone that would normally be displayed and heard on an Alpha console under the same sy
10. If trouble is experienced with this equipment please contact the manufacturer for repair and warranty information If the trouble is causing harm to the telephone network the telephone company may request you remove the equipment from the network until the problem is resolved There are no user serviceable components in this product and all necessary repairs must be made by the manufacturer Other repair methods may invalidate the FCC registration on this product This equipment cannot be used on telephone company provided coin service Connection to Party Line Service is subject to state tariffs This equipment is hearing aid compatible When programming or making test calls to emergency numbers briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evening 27 CANADIAN DEPARTMENT OF COMMUNICATIONS DOC STATEMENT NOTICE The Canadian Department of Communications label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases
11. PHONE ACCESS USER S GUIDE For Security Systems With Ademco s VIP VISTA Interactive Phone U S PATENT No 4791658 ADEMCO N6432V2 9 94 TABLE OF CONTENTS INTRODUCTION 1 25 22008 nt ne gen le nl Sa ia un ee Me fe 4 General Informatio sessa a EEE EE E ea R des ERES 4 Type of Telephone Required is iii 4 Phone Access Code Sin nets ated ccuhdgaudlnat idees tee nier tete Sei sante 4 OPERATING INSTRUCTIONS 20 000 oo teeter eater eee ee cate eae ii eaee eee ee aa ee eaeeee a 5 Introduction oniinn r r Aas deeded ea a eed nee dda tenn ee 5 Operating Information iii nee 5 Accessing The Security System From An On Premises Phone Basic Operating Guide 6 Accessing The Security System From An Off Premises Phone Basic Operating Guide 7 Accessing The System From an On Premises Phone 8 Accessing The System From an Off Premises Phone aaeeneeeeeee eeresrresrresresresn 9 Telephone Systems With Answering Machines 10 Executing System Commands Via The Phone 11 System Commands that may be Executed Via the Phone c ccccccsseeeeeeee ceeeeeeeaeeeeeeeeaes 12 Typical System Command Entries Once You have Obtained Phone Access to the Security System sissi aes diane renee Gaia eel ale ea Pate r aan 13 Confirmation of Successful System Command Entries ccccccccceseeeeeee eeeeeeeseeeeeeeseeeeeees 14 Example of a Call in for a Status Report and Com
12. To arm AWAY System Security code key 2 cal ea To arm INSTANT System Security code key 7 To arm MAXIMUM System Security code key 4 To BYPASS by specific zone System Security Code key 6 zone to be by passed 01 02 03 etc To QUICK BYPASS all open zones Refer to your system s User s Manual To DISARM System Security Code key 1 Rs To enter a TEMPORARY CODE Master Security Code key 8 User No Temporary TEMPORARY Code VIA ETONE To delete a TEMPORARY CODE Master Security Code key 8 User No Master AVAILABLE Security Code Yes No To Turn CHIME mode on System Security Code key 9 To Turn CHIME mode off System Security Code key 9 again To enter TEST mode System Security Code key 5 on premises phone only To exit TEST mode System Security Code key 1 T The Quick Arm feature if programmed by your installer see boxes at upper left will permit the use of the key in place of your 4 digit system security code when arming the system This function cannot be performed via the phone with some systems See boxes at lower left your installer should have indicated whether your system can perform this function 13 Confirmation of Successful System Command Entries Commands entered via the phone will be confirmed by the same number of beeps as those produced by the console for confirmation of that function e g if armed STAY 3 beeps w
13. as armed AWAY before leaving the premises Assume that the 2 digit Phone Code is 7 and that the system security code is 1 2 8 4 No answering machine is connected in the following example 1 og 8 D Caller dials the premises phone number After a programmed number of rings the caller will hear 2 long tones followed by a click and then the words HELLO ENTER PHONE CODE NOW Caller then enters the Phone Code 7 The words ENTER SYSTEM CODE NOW will be heard Caller then enters the system 4 digit system security code 1 2 3 4 The system will now start to annunciate a status report on the system If when the Arming Status is annunciated the caller hears the words DISARMED READY TO ARM the caller will know that the system was not armed The status report may be interrupted at this point to enter an arming command This should be done during a 1 second pause placed by the Voice Module between each voice message Keying entries while the system is speaking should be avoided The command can also be entered immediately following the status report To arm the system AWAY the caller enters the 4 digit system security code then presses key 2 AWAY If arming AWAY was successful the caller will hear 2 confirmation beeps followed by the words ARMED AWAY EXIT NOW The caller may hang up now or wait approximately 20 seconds at which ti
14. cessful execution of the command will be Enter a system command if desired 4 digit System Pick up If the System is not Dial Tone 7 gt any Enter 2 digit in alarm the System code plus OFF STAY heard in the f f phone on Phone Code says HELLO then AWAY MAX etc during re es ur an premises Status Report begins a pause in or immediately aiiGun einentand following the Status Report beeps on the phone TYPIGAL TELEPHONE KEYPAD WITH ln s me systems avers EQUIVALENT COMMAND FUNCTIONS prompt for entry of the 4 digit System code will not AWAY STAY occur To turn the alarm off enter an OFF command TESTt BYPASS System code OFF during a pause in or immediately CODE CHIME following the Status Report QUICK ARM SPER ON PREMISES ONLY Ca IF PROGRAMMED Accessing The Security System From An Off Premises Phone BASIC OPERATING GUIDE If System is in Alarm and you wish to turn it off enter an OFF com mand System code OFF during a pause in or immediately following the Status Report 2 long tones followed by HELLO ENTER PHONE CODE NOW If security system responds directly even if in Alarm Enter your 2 digit Phone Code Dial premises phone number Enter your 2 digit Phone Code in pause at the beginning of or pause during the outgoing message
15. ciations when the system is in the disarmed state are DISARMED READY TO ARM or DISARMED NOT READY TO ARM t t ifthe message DISARMED NOT READY TO ARM is heard and the Zone Faults report is not annunciated later see Zone Faults below simply press the key to hear the particular zones that are faulted If Remote Access has been turned off the words CALL IN TO SYSTEM OFF will be annunciated If Remote Access is on no announcement will be made If the security system is in the CHIME mode during the status reporting session and a door or window is opened a 2 note chime sound will be heard over the phone In some systems chime sounds will not be heard when the system has been accessed from an outside phone If there is a zone fault example a door or window open the word FAULT will be annunciated followed by a zone descriptor e g UPSTAIRS BEDROOM and a 2 digit zone number zones below 10 will be annunciated with a leading zero f zone faults are not annunciated in your system press key to hear zones that are faulted Note Silent alarms will be annunciated as faults If programmed by your installer A 2 tone chime sound will signify the end of the status report this may not be heard in some systems Console Messages Not Covered In the Status Reports Certain system status messages are displayed on a console only such as Transmitter Low Battery Test Mode Call Alarm Company
16. e might not be received by the security system while an answering machine s outgoing voice message is on the phone line Also the 2 digit phone code should be entered before the answering machine starts recording to prevent the phone code tones from being recorded and later played back if the answering machine has a remote message playback feature 10 Executing System Commands Via The Phone General After accessing the security system and at any point during or immediately after automatic system status reporting by the Voice Module it is possible to execute most system commands via the keypad on the Touch tone phone using the same key entries normally performed at the wired security console typically your 4 digit system code followed by a command key Refer to the security system s User s Manual for specific key entries required also see the TYPICAL SYSTEM COMMAND ENTRIES table on page 13 Command entries can be made during the pauses that occur between each of the individual status reports or during the pause immediately following the complete report Note If the status report annunciates that the system is Disarmed Not Ready to Arm it tells you that a condition exists Such as an open zone which will make it impossible to arm the system unless that zone is made intact or bypassed during the arming procedure Pressing the key during a pause in the status report will cause the voice system to annunciate the particular
17. e modifications effectu es par l utilisateur ou cause de mauvais fonctionnement Pour sa propre protection l utilisateur doit s assurer que tous les fils de mise en terre de la source d nergie lectrique des lignes t l phoniques de r seau de conduites d eau s il y en a soient raccord s ensemble Cette pr caution est particuli rement importante dans les r gions rurales Avertissement L utilisateur ne doit pas tenter de faire ces raccordements lui m me il doit avoir recours un service d inspection des installations lectriques ou un lectricien selon le cas L indice de charge IC assign chaque dispositif terminal pour viter toute surcharge indique le pourcentage de la charge totale qui peut tre raccord un circuit t l phonique boucl utilis par ce dispositif La terminaison du circuit boucl peut tre constitu e de n importe quelle combinaison de dispositifs pourvu que la somme des indices de charge de l ensemble des dispositifs ne d passe pas 100 29 NOTES 30 LIMITED WARRANTY Alarm Device Manufacturing Company a Division of Pittway Corporation and its divisions subsidiaries and affiliates Seller 165 Eileen Way Syosset New York 11791 warrants its products to be in conformance with its own plans and specifications and to be free from defects in materials and workmanship under normal use and service for 18 months from the date stamp control on the product or for products not havin
18. g an Ademco date stamp for 12 months from date of original purchase unless the installation instructions or catalog sets forth a shorter period in which case the shorter period shall apply Seller s obligation shall be limited to repairing or replacing at its option free of charge for materials or labor any product which is proved not in compliance with Seller s specifications or proves defective in materials or workmanship under normal use and service Seller shall have no obligation under this Limited Warranty or otherwise if the product is altered or improperly repaired or serviced by anyone other than Ademco factory service For warranty service return product transportation prepaid to an authorized Ademco Distributor THERE ARE NO WARRANTIES EXPRESS OR IMPLIED OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR OTHERWISE WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF IN NO CASE SHALL SELLER BE LIABLE TO ANYONE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF THIS OR ANY OTHER WARRANTY EXPRESS OR IMPLIED OR UPON ANY OTHER BASIS OF LIABILITY WHATSOEVER EVEN IF THE LOSS OR DAMAGE IS CAUSED BY THE SELLER S OWN NEGLIGENCE OR FAULT Seller does not represent that the products it sells may not be compromised or circumvented that the products will prevent any personal injury or property loss by burglary robbery fire or otherwise or that the products will in all cases provide adequate warning or protection Customer unde
19. g the Security System from an Off Premises Phone The security system can be accessed from any outside Touch tone phone provided remote access has not been turned off If turned off the following words will be heard when accessing your security system via the phone CALL IN TO SYSTEM OFF Step by Step Procedure 1 A If the security system answers the call directly even if the system is in alarm You will hear 2 long tones followed by a click and then the words HELLO ENTER PHONE CODE NOW Enter your 2 digit phone code B If an answering machine responds to the call Enter your 2 digit phone code during a pause at the beginning of or during a pause in the outgoing message Never enter the phone code after the machine starts recording To access the security system from off premises proceed as follows Dial the premises phone number Cc If someone answers the phone a family member for example Enter your 2 digit phone code within the first 20 seconds of the pick up Notify that person that you are about to access the security system and that they should hold on for a few seconds while you enter your 2 digit phone code When you have accessed the system that phone will disconnect and can be hung up Also all others on the same line 2 When you have entered your 2 digit phone code the words ENTER SYSTEM CODE NOW will be heard 3 Enter your 4 digit s
20. ill display CI However if the system is in the armed mode only the normal System Armed message will be displayed Low battery in a Wireless Transmitter If the system is in the disarmed state a Low Battery message will be displayed If the system is in the armed state this display message may not appear until the system is disarmed depending on how the system was programmed Downloading is in progress your alarm monitoring station is sending data to your security system over the phone lines During this period an Alpha console will display MODEM COMM and a fixed word console will display CC There has been a failure of the system to communicate with the central alarm monitoring station If the system has attempted to send a report to the central alarm monitoring station and has failed an Alpha console will display COMM FAILURE and a Fixed word console will display In The Event Of Trouble With Your Regular Telephone Service In the event of trouble with your regular telephone service disconnect the security system from the telephone line by removing the plug from the RJ31X CA38A in Canada telephone wall jack you should have been shown how to do this by your installing company DO NOT ATTEMPT TO REMOVE THE TELEPHONE LINE CONNECTION IN THE CONTROL CABINET OR AT THE VOICE MODULE THIS WILL CAUSE COMPLETE DISRUPTION OF REGULAR TELEPHONE SERVICE If the regular phone service works correctly after the plug ha
21. ill be heard in the phone This will be followed by voice confirmation of successful entry of the command using words similar to those displayed on an Alpha console e g ARMED STAY EXIT NOW For those commands where the Voice Module s vocabulary does not permit annunciation e g TEST etc the system will beep as appropriate after a successful entry and annunciate the words SEE SYSTEM CONSOLE The following is a list of confirmation sounds and voice announcements that will be heard after successful command entries System CONFIRMATION VIA PHONE Command Function Performed Voice Announcement Armed AWAY 2 beeps ARMED AWAY EXIT NOWT Armed MAXIMUM 2 beeps ARMED MAX EXIT NOW T Armed STAY 3 beeps ARMED STAY EXIT NOW t Armed INSTANT 3 beeps ARMED INSTANT EXIT NOW t Disarmed 1 beep DISARMED READY TO ARM or DISARMED NOT READY TO ARM Zone Bypass 1 beep BYPASS descriptor ZONE Enter CHIME mode 1 beep CHIME ON or CHIME OFF Enter Erase temporary User Code 1 beep No voice announcement The words EXIT NOW simply indicate that you may exit during the Exit Delay period if desired Entering or erasing temporary user codes via the phone is not possible with some systems Refer to the previous page 14 Example of a Call In From Outside for a Status Report and Command Entry The following is an example of a complete sequence for a call in from outside to make sure that the security system w
22. mand Entry 15 On Premises Phone Access Restrictions cc cccccsscceceesnee ccessneeeeesseeecesseeeessnaee seeesseeeenees 16 Off Premises Phone Access Restrictions ccccccccssceecessnee cceesneeeeesseeeeesseeeessnaee seeeeseeeenees 17 TABLE OF CONTENTS CONTINUED System Status Report ceesaaeseaaeseaaeseaeseeeeseaeee caeesneeesaees Console Messages not Covered in the Status Reports ccccccceeeesseeeee ceeeeeeeeeeaeeeeeeesaees Conditions that will Terminate a Phone Access Session c ccceeeeseeeeeee ceeeeeetaeeeeeeeeeeees Protection Against Outside Tampering What to do in Case of Repeated Tamper Messages eccceceeeeeeeeeeees ceeeeeeeseaeeeeaaeseeneeeeaees Turning Remote Phone Access On Or Off Using the Relay Command Mode 4285 Voice Module only If You Have Difficulty with the Voice System cccccceeccee cece eeeeeeceeeeeeeeeetaeeeeeaeee neeeeaas in The Event Of Trouble With Your Regular Telephone Service FCC Part 15 Statement ei ceeded teed nie attendent het FCC P rt 68 Statement isione eee aa iaaa aaa Aaaa aaa aa tee tnt dune Canadian DOC Statement trtnttnntttnttnnetunetnnstnastn eeeeee Limited Warranty issues
23. me the word GOODBYE will be heard to signify termination of the phone access session 15 On Premises Phone Access Restrictions The system cannot be accessed when the phone line is busy such as when engaged in a phone conversation or when downloading is in progress or when the phone is ringing Also the system cannot be accessed if the phone line is out of service Downloading is the process of remote programming of your security system by the central monitoring station over the phone lines using their computer However there are some conditions under which the system can still be accessed from an on premises phone even though the phone line is in use These are If on the Phone During the Entry Delay Period The system may be accessed if you are on an on premises phone during the entry delay period for example the system is armed you are talking on the phone and a family member enters through an entry exit door During this period the system may be disarmed without hanging up by entering your 2 digit phone code followed by the DISARM command sequence There will be no voice confirmation of the command and you will have to listen for confirmation beeps from the nearest wired console Phone disconnect will not occur and the conversation can be continued after the DISARM command has been keyed Note The person at the other end could possibly record the touch tones as they are being entered your phone c
24. number of the device to be activated Voice Prompt Voice Description DEVICE ON OFF FOR Voice Description ON ENTER 2 FOR Voice Description OFF ENTER 1 Press 2 to turn the device on or press 1 to turn the device off represents the 2 digit device number and Voice Description is the relay voice description programmed by the installer for that device e g HALL LIGHT Voice Prompt Voice Description DEVICE ON OFF TO EXIT ENTER 00 NOW Enter 00 to exit or enter the next device number to be programmed The current on off state of that device will be annunciated as described above Alternatively if 6 seconds elapses with no key depression the voice module will annunciate the ENTER DEVICE CODE NOW message 22 If You Have Difficulty With The Voice System The Security System Cannot Be Accessed From An On Premises Phone e System cannot be accessed by phone and wired console displays 87 or other Tamper message This indicates a problem with the Voice Module CALL FOR SERVICE In the meantime use a wired console for all system operations Entry of 2 digit phone code may be incorrect Verify phone code and try again Generally the system cannot be accessed when the phone line is busy such as when the alarm monitoring agency is communicating with your system if you are engaged in a phone conversation except during an Entry Delay period or when the phone is ringing always allow at least 1
25. nunciated followed by a zone description e g UPSTAIRS BEDROOM and a 2 digit zone number zones below 10 will be annunciated with a leading zero If programmed by your installer A status report for a Burglary or other alarm such as Panic or Emergency current or in alarm memory will be the same format as for a Fire Alarm above except that the word ALARM will be annunciated instead of FIRE A status report for a Check trouble condition will be the same format as for a Fire Alarm above except that the word CHECK will be annunciated instead of FIRE Annunciation of power status will take place only if a problem exists as follows If the system battery is low or is missing SYSTEM LOW BATTERY will be annunciated If AC power is absent SYSTEM POWER OFF will be annunciated This report will indicate if the system is armed the arming mode and if armed with any bypasses or if the system is disarmed and whether it is ready or not ready to arm Annunciations when the system is in an armed state would be one of the following ARMED STAY ARMED AWAY ARMED INSTANT Of ARMED MAXIMUM If any bypasses are in effect the word BYPASS will be added to the armed message 18 Remote Access Chime Mode Zone Faults Note f the security system is reported as being armed and the Entry delay is active the words DISARM NOW will also be annunciated if the Exit delay is active the words EXIT NOW will be annunciated Annun
26. ode could then be ascertained from the sound of the tones If there is any concern in this regard the phone conversation should be terminated first or the system disarmed in the conventional way via the wired console while keeping the person on hold If the System is Communicating with the Alarm Monitoring Company such as when your security system is reporting an alarm Although the phone line is in use during this period and therefore no dial tone will be present when the on premises phone is picked up the system will annunciate the following voice message SYSTEM DIALING CALL TO CENTRAL repeated periodically It is possible to access the system at this time by entering your 2 digit phone code during the pause between annunciations of the above message 16 Off Premises Phone Access Restrictions The system cannot be accessed when the phone line is busy when calling in from outside a busy signal will obviously be present If calling from outside and someone answers the phone code must be entered within 20 seconds following pick up or the system cannot be accessed Phone access will not be possible if remote phone access has been turned off see Tuming Remote Phone Access On Or Off on page 21 An outside caller requesting remote access will be allowed 3 attempts to correctly enter each code the 2 digit phone code and 4 digit system security code Thereafter the system will hang up The system will also hang up if no ke
27. om within the premises Whenever remote access is turned off due to tampering you will be warned of this instead of a prompt for codes on a call in the system will annunciate CALL IN TO SYSTEM OFF SEE SYSTEM CONSOLE and ignore all key depressions thereafter until hang up The system s wired console may also beep approximately every 20 seconds with an Alpha console displaying CALL IN TAMPER and a fixed word console displaying a Note Before remote phone access can be turned on again after a tamper message the system must be cleared by keying an OFF sequence system security code plus OFF twice 20 What to do in the Case of Repeated Tamper Messages If Remote Phone Access has been turned off automatically as a result of tampering Such as would be caused by improper keying of codes on a call in from outside and this occurs repeatedly over a short space of time exercise caution if the improper keying was not caused by you or a family member Some unauthorized person may be attempting to access your security system from outside and you should consider not turning Remote Access on again for a period of time Turning Remote Phone Access On Or Off Remote telephone access to the security system can be turned on and off via the on premises phone or via the wired console as follows Enter Master 4 digit system code 9 1 A voice response and or beeps will then indicate whether remo
28. rstands that a properly installed and maintained alarm may only reduce the risk of a bur glary robbery fire or other events occurring without providing an alarm but it is not insurance or a guarantee that such will not occur or that there will be no personal injury or property loss as a result CONSEQUENTLY SELLER SHALL HAVE NO LIABILITY FOR ANY PERSONAL INJURY PROPERTY DAMAGE OR OTHER LOSS BASED ON A CLAIM THE PRODUCT FAILED TO GIVE WARNING HOWEVER IF SELLER IS HELD LIABLE WHETHER DIRECTLY OR INDIRECTLY FOR ANY LOSS OR DAMAGE ARISING UNDER THIS LIMITED WARRANTY OR OTHERWISE REGARDLESS OF CAUSE OR ORIGIN SELLER S MAXIMUM LIABILITY SHALL NOT IN ANY CASE EXCEED THE PURCHASE PRICE OF THE PRODUCT WHICH SHALL BE THE COMPLETE AND EXCLUSIVE REMEDY AGAINST SELLER This warranty replaces any previous warranties and is the only warranty made by Seller on this product No increase or alteration written or verbal of the obligations of this Limited Warranty is authorized 31 ADEMCO A Division of Pittway Corporation 165 Eileen Way Syosset New York 11791 Copyright 1993 PITTWAY CORPORATION N6432V2 9 94
29. s been disconnected from the RJ31X wall jack the security system has a problem and you should call your installing company for service immediately If upon disconnection of the security 25 system from the RJ31X wall phone jack there is still a problem with telephone service notify the telephone company that they have a problem and request prompt repair service Important If the phone service is at fault in this test re insert the plug immediately if the security system is at fault re insert the plug as soon as the security system is repaired Remember the security system relies on this connection for communication with your alarm monitoring station The user may not under any circumstances in or out of warranty attempt any service or repairs to the security system FEDERAL COMMUNICATIONS COMMISSION FCC PART 15 STATEMENT This equipment has been tested to FCC requirements and has been found acceptable for use The FCC requires the following statement for your information This equipment generates and uses radio frequency energy and if not installed and used properly that is in strict accordance with the manufacturer s instructions may cause interference to radio and television reception It has been type tested and found to comply with the limits for a Class B computing device in accordance with the specifications in Part 15 of FCC Rules which are designed to provide reasonable protection against such interference in a re
30. s to be in alarm a voice prompt to enter your 4 digit system code will be heard ENTER SYSTEM CODE If so enter your system code at this time this will automatically cause the alarm to turn off There is a 20 second time limit in which to enter the system code In some systems a voice prompt for system code will not be heard and you should enter an OFF command your 4 digit system code plus OFF to turn the alarm off as indicated in step 4 Listen to the Status Report A voice report will be heard on the phone starting with the word HELLO and followed automatically by a description of the status of the security system A detailed description of the status report begins on page 17 Enter the System Command During a pause in or immediately following the status report you can execute system commands such as arm disarm etc using the keypad on the phone See Executing System Commands Via The Phone on page 11 for more detailed information Hang up the phone when finished If The On Premises Phone System Does Not Subscribe To Touch Tone Service For access to the security system the on premises phone system need not subscribe to Touch tone service provided the phone is Touch tone capable i e the phone is equipped with TONE PULSE switching Switchable phones should be set for TONE prior to attempting phone access and then returned to the PULSE position when the phone access session is completed Accessin
31. sidential installation However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures If using an indoor antenna have a quality outdoor antenna installed Reorient the receiving antenna until interference is reduced or eliminated Move the receiver away from the security control Move the antenna leads away from any wire runs to the security control Plug the security control into a different outlet so that it and the receiver are on different branch circuits If necessary the user should consult the dealer or an experienced radio television technician for additional suggestions The user or installer may find the following booklet prepared by the Federal Communications Commission helpful Interference Handbook This booklet is available from the U S Government Printing Office Washington DC 20402 The user shall not make any changes or modifications to the equipment unless authorized by the Installation Instructions or User s Manual Unauthorized changes or modifications could void the user s authority to operate the equipment 26 FEDERAL COMMUNICATIONS COMMISSION FCC PART 68 STATEMENT This equipment complies with Part 68 of the FCC rules On the front cover of
32. stem conditions The on premises phone system need not have Touch tone service but the phone used for phone access must have Touch tone capability switchable phones should be set for Touch tone temporarily before attempting phone access An off premises phone that does not have Touch tone service and must use Pulse for dialing may not permit switching to Touch tone after dialing in such a case phone access from that phone will not be possible To enable you to access the security system via a phone your installer has assigned a special 2 digit phone code for your use This code consists of a number from 1 9 followed by a or 4 Introduction Operating Information OPERATING INSTRUCTIONS When attempting to access the security system from a phone that is on premises you must enter your assigned 2 digit phone code when accessing the system from outside the premises voice prompts will ask you to enter your 2 digit phone code and your 4 digit system code Successful access to the security system will be possible only after correct entry of the requested codes After accessing the security system via the phone an automatic status report on the system is provided by the voice module During this report or immediately following it you can execute virtually any system command via the keypad on the phone using the same key entries normally performed at the wired console Confirmation of each successful command entry is also provided
33. te access is on or off as follows CALL IN TO SYSTEM ON 2 beeps or CALL IN TO SYSTEM OFF 1 beep To reverse the existing condition from ON to OFF or from OFF to ON simply enter your 4 digit system code 9 1 again An off premises phone can be used to turn Remote Access off but not to turn it on 21 Using The Relay Command Mode 4285 Voice Module Only General Information Using the Voice Response 70 Relay Command Mode Ask your installer if this mode is available in your system If it is place a check in this box Your system may be set up so that certain lights or other devices can be turned on or off from a telephone keypad For systems having an interactive mode known as a 70 Voice Response Relay Command Mode follow the procedure below For systems not having the 70 interactive mode refer to the User s Manual for the system or ask your installer for specific information on the relay command feature if available Systems not having the 70 mode but equipped with relay output devices may provide no voice feedback when a relay command is entered via the phone To activate devices via the telephone access the security system using your 2 digit phone access code When the system acknowledges the access enter your 4 digit system security code 70 The following voice prompts will begin Voice Prompt ENTER DEVICE CODE NOW Enter the 2 digit
34. y is pressed for 20 seconds System Status Report A System status report is provided automatically following phone access to the system and includes the following Alarm warning sounds if any Not provided in some systems Fire alarms if any Burglary and other alarms if any Checks if any Power status when there is an AC power or battery fault Arming status plus Bypasses if any Remote access only when Off Chime sounds if chime mode is on and door or window is opened Not provided in some systems Zone faults if any If not annunciated in your system press key to hear zones that are faulted Note Silent panic alarms will be annunciated as faults There is a 1 second pause between each individual status report A system command may be entered during these pauses or immediately following the end of the report in most systems you will hear a 2 tone chime sound to signify the end of the status report 17 Alarm Waming Sounds Fire Alarm Burglary and other Alarms Checks Power Status Aming Status The nature and form of the system status report is as follows If a Fire or Burglary alarm is in progress or in alarm memory the status report will commence with a short burst of either a Fire alarm sound bell sound or Burglary sound 2 tone siren sound Note Alarm waming sounds may not be provided over the phone with your particular system The word FIRE will then be an
35. ystem code As a safety feature only up to three attempts are allowed in which to enter each code phone code and system code after which time the call in will be aborted Also if no keys are pressed for a period of 20 seconds the call in will be aborted Continued over Telephone Systems Equipped With Answering Machines 4 If both codes phone code and system code were entered correctly the system will be accessed and will automatically provide a status report of the security system See System Status Report on page 17 If either code was entered incorrectly the system will wait for the correct entry of each code as before If the key input limit is exceeded there will be a disconnect Once the system is accessed successfully and the status report begins you can then execute system commands such as arm disarm etc using the keypad on the phone See Executing System Commands Via The Phone on the next page The 2 digit phone code should be entered during a pause in the outgoing message on the answering machine In some cases it may be necessary to re record the outgoing message on the answering machine to allow a pause of about 2 seconds at its beginning to permit entry of your 2 digit phone code when calling in from outside The person who installed your security system should have instructed you in the proper procedure The reason for entry during a pause is that touch tones produced by entry of the 2 digit phone cod
36. zones that are faulted which door or window is open for example Following your entry of a system command wait for voice and sound confirmation of the command from the voice system as indicated on page 14 The keys on wired consoles are labeled with command functions but telephone keypads are obviously not The diagram that follows shows a typical telephone keypad with each of its keys identified as to its command function 11 TYPICAL TELEPHONE KEYPAD WITH EQUIVALENT COMMAND FUNCTIONS System Commands That May Be Executed Via the Phone Fa La ca La al INST CODE CHIME Ea Eg py Ea Eg py CAE ARM Tel Key OONO BR ND Function OFF AWAY STAY MAXIMUM TEST t BYPASS INSTANT CODE CHIME READY T ON PREMISES ONLY IF PROGRAMMED The following are typical system function commands may be executed via the Touch tone phone once you have obtained phone access to the security system m ARM STAY AWAY INSTANT or MAXIMUM m BYPASS BY ZONE and QUICK BYPASS DISARM ENTER OR DELETE TEMPORARY USER CODES TURN CHIME MODE ON OR OFF ENTER TEST MODE on premises phone only This function cannot be performed via the phone in some systems Check with your installer TYPICAL SYSTEM COMMAND ENTRIES VIA THE PHONE ONCE YOU HAVE OBTAINED ACCESS TO THE SECURITY SYSTEM DICKEN Command Function Entry To Be Keyed On Phone FEATURE To arm STAY System Security code key 3 SA NE t
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