SMA Manufacture and Shipment Warranty Japan Warranty Conditions
Contents
1. SMA through our Service office in Japan Possible claims in accordance with the law on product liability remain unaffected All claims arising from or in connection with this warranty are subject to German law Kassel Germany is the exclusive place of jurisdiction for all disputes arising from or in connection with this warranty SMA Solar Technology AG Sonnenallee 1 34266 Niestetal Germany2. SMA within 14 days During the warranty period all services in the course of action need prior SMA approval and will be documented at SMA Scope of the Manufacture and Shipment Warranty Japan The Manufacture and Shipment Warranty Japan does not cover damages that occur due to the following reasons Transport damage caused by any party Problems due to incorrect installation wiring piping etc Failure to observe the user manual the installation guide and the maintenance regulations Modifications or repairs of the device without SMA s prior approval i nappropriate use or operation of the device 5 Use of the device without sufficient ventilation Failure to observe the applicable safety regulations Japanese electrical and safety standards etc Force majeure e g lightning overvoltage storm fire war riot or other contingencies beyond the control of SMA Design Operation by persons other than those trained in appropriate courses nor does it cover cosmetic defects which do not impact electricity generation Claims that go beyond the rights cited in the warranty conditions in particular claims for compensation for direct or indirect damages arising from the defective device claims for compensation of costs arising from removal and re installation or loss of profits are not covered by the Manufacture and Shipment Warranty Japan insofar as SMA is not subject to statutory liability In such cases please contact
3. SMA Solar Technology AG Sonnenallee 1 34266 Niestetal Germany Phone 49 561 9522 0 Fax 49 561 9522 100 Internet www SMA de E mail info SMA de Register court Amtsgericht Kassel HRB 3972 Chairman of the Supervisory Board Giinther Cramer Managing Board Jiirgen Dolle Roland Grebe Pierre Pascal Urbon Marko Werner SMA Manufacture and Shipment Warranty Japan The SMA Manufacture and Shipment Warranty Japan applies solely to the following products Sunny Boy 3500TLJP 22 Sunny Boy A500TLJP 22 Sunny View and CT Meter The manufacturer warranty of your SMA device a unique 2 year warranty as per German law is not affected by the SMA Manufacture and Shipment Warranty Japan and remains fully valid for 24 months from the date of delivery ex works SMA This is not associated with a durability guarantee For the products Sunny Boy 3500TLJP 22 and Sunny Boy 4500TLJP 22 you receive an SMA Manufacture and Shipment Warranty Japan valid for 10 years from the date of transferring ownership from SMA AG to purchaser or such other period as may be stipulated by agreement For the products Sunny View and CT Meter you receive an SMA Manufacture and Shipment Warranty Japan valid for 5 years from the date of transferring ownership from SMA AG to purchaser or such other period as may be stipulated by agreement The SMA Manufacture and Shipment Warranty Japan covers costs incurred for repair or replacement parts during the agreed period b
4. eginning at the date of transfer of ownership of the device subject to the Warranty Conditions listed below You may execute an agreement for extending this SMA Manufacture and Shipment Warranty Japan within the first 5 years of the SMA Manufacture and Shipment Warranty Japan for Sunny Boy 3500TLJP 22 and Sunny Boy 4500TLJP 22 Prices are based on the respective SMA price list valid at the time the warranty extension is signed Warranty Conditions If a device becomes defective during the agreed SMA Manufacture and Shipment Warranty Japan period and provided that it will not be impossible or unreasonable the device will be at the discretion of SMA exchanged for a replacement device of equivalent value according to model and age The remainder of the warranty entitlement will be transferred to the replacement device and the transaction will be documented at SMA If the cost of the warranty to SMA would be unreasonable particularly in view of the value that the device would have without the defect taking into account the significance of the defect or after consideration of alternative workaround possibilities that SMA customers could revert to without significant inconvenience then it exceeds the scope of the warranty to that extent The Manufacture and Shipment Warranty Japan includes SMA costs for work and materials for restoration of the defective device to normal operating function conducted at SMA s factory All other costs particu
5. larly travel and accommodation costs of SMA personnel for on site repairs costs for system integration of replacement device into the PV Grid or communication network as well as own costs of the customer customer s personnel costs and any other costs incidental thereto are not included in the Manufacture and Shipment Warranty Japan When devices are installed in Japan the Manufacture and Shipment Warranty Japan also includes shipping costs for the replacement of the defective device in general to the purchaser s address To determine warranty entitlement please submit a copy of the purchasing invoice from SMA AG or a copy of the warranty certificate if necessary including the receipt of the warranty extension The type plate on the device must be completely legible Otherwise SMA is entitled to refuse to provide warranty services Please report defective devices with a brief description of the malfunction of the device such as the error code date of malfunction and PV plant configuration PV generator and AC grid to our SMA Service Line If we agree to provide a replacement device we generally send an equivalent replacement device packaged appropriately for transport within 2 working days in general to the purchaser s address The defective device has to be packaged appropriately Therefore the transport packaging of the replacement device should be used for return transport to SMA The defect device should be returned to
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