Dogtra ARC Manual
Contents
1. amp dogtra Owner s Manual Visit Gun Dog Supply com Order a Dogtra Arc Training Collar by Dogtra See other Dogtra products Remote Controlled Dog Training Collars dogtra ARC amp dogtra Dogtra Company 22912 Lockness Avenue Torrance CA 90501 U S A Tel 310 534 0101 Fax 310 534 9111 Toll Free 1 888 811 9111 Store Website shop dogtra com Copyright 2014 Dogtra Company All rights reserved 1 www dogtra com ARC By Dogtra Remote Controlled Dog Training Collars Owner s Manual Please read this manual thoroughly before operating the Dogtra ARC training collar Product Safety and Health Statement Proper e collar use Dogtra e collars are intended for the sole purpose of behavior modification of dogs They are NOT intended for human use or use on other animals Dogtra Company does not assume any liability for the improper use of a Dogtra e collar Aggressive dogs Dogtra highly recommends consulting a dog training professional when using an e collar to correct dogs that are aggressive towards other dogs or people Interference with other electronic devices Dogtra s industry leading technology filtering system ensures minimal interference with other electronic devices garage door openers mobile phones etc Our digital microprocessor offers thousands of unique codes to eliminate frequency match up with other Dogtra e collars Dogtra recommends consulting your physician if you are going to u2. improper battery installations are not covered under the warranty Dogtra strongly recommends sending the unit in for inspection 5 My dog has skin irritation This may be due to an improper fit If your dog exhibits signs of skin irritation consult with a veterinarian Once the dog s skin returns to a normal condition continue to use the collar and check your dog s neck each time you use the unit WARRANTY AND REPAIR INFORMATION 2 Year Limited Lifetime Warranty Dogtra Company provides the original purchaser with a 2 YEAR WARRANTY for the 175NCP 180NCP 200NCP Gold Series 210NCP Series 230NCP Series 300M Series 1400NCP Series 1500NCP Series 1600NCP Series 1700NCP Series 1800NC Series 1900NCP Series 2000T amp B Series 2200NCP Series 2300NCP Series 2500T amp B Series 3500NCP Series the SureStim Series and the ARC series The warranty begins from the date of purchase For the first two years coverage is for both Parts and Labor on warranty repair services Accessories such as chargers splitter cables antennas straps and batteries are covered for the first year only After the first two years the Limited Lifetime Warranty covers Parts only and does not cover Labor Fees and Accessories All Shipping fees incurred the cost of Accessories after the first year and Labor fees associated with out of warranty repair work are the customer s responsibility Labor fees will be variable depending on the extent of the w
3. pulse of electrical stimulation When you press either the orange or gray stimulation button and the toggle is set on Constant the receiver emits a continuous stimulation for as long as the button is pushed for up to 12 seconds to the corresponding collar If the button is not released after 12 seconds the stimulation will automatically stop as a safety feature The collar will be ready to be reactivated once the button has been released Pager Button The Pager buttons are located on the face of the transmitter The orange button corresponds with the orange receiver collar and the gray with the black receiver collar Pressing it will give a non stimulating vibration for as long as the button is depressed for up to 12 seconds 11 3 Collar fitting The receiver collar should be fitted so that the surgical stainless steel contact points press firmly against the dog s skin When properly fitted you should be able to fit a finger or two snugly in between the contact points and your dog s skin When properly fitted the receiver collar should not move on the dog The best location for the receiver collar box is either side of the dog s windpipe A loose fit can allow the receiver collar to move around on the dog s neck When this happens the contact points may rub the skin and cause irritation If the receiver collar is too tight the dogs may have difficulty breathing 4 How to find the right
4. your unit may need to be serviced Please email us at info dogtra com or call customer service at 1 888 811 9111 25 26 3 The transmitter has no range or the stimulation is weaker when my dog is farther away Check to see if your fingers are touching the antenna as the range may decrease substantially The range indicated on the unit s box is for flat terrain line of sight Heavy brush trees hills buildings and or moisture will affect the range of your unit For the best range hold the transmitter vertically above your head and or try moving to higher ground Any electrical conductors will affect the range such as cars chain link dog runs metal buildings and radio towers For the best results operate away from these structures 4 My units are not holding a charge The charging pin may be damaged A metal pin inside the charging port should stand straight up and firm in the center If the pin is wobbling broken or missing you will need to send the unit in to the repairs department The charging port must be clean prior to charging clean the dirt out with a cotton swab and some rubbing alcohol If the dog was in salt water be sure to rinse the receiver and charging port with clean water For Dogtra units over two years old from the purchase date the batteries may need to be replaced You can replace them yourself by contacting Dogtra for a replacement battery Damages incurred to the unit due to
5. Dogtra DOES NOT cover the cost of shipping outside of the Continental United States Issues of replacement and refunds on units purchased less than 30 days from an authorized dealer must be addressed to the dealer directly If the products purchased from an authorized dealer are after 30 days from the date of purchase please send the units to Dogtra for service and repair Dogtra DOES NOT cover the cost of repairs and replacements due to misuse by the owner or dog improper maintenance and or lost units Any water damage on the Water Resistant Transmitters of the 175NCP 180NCP 200NCP Series 1400NCP Series 1500NCP Series and iQ Pet Series and the Water Resistant Receivers of the RRS RRD and RR Deluxe will not be covered All replacement costs for either the transmitter or receiver will be the owner s responsibility 27 28 The warranty is void if the unit has been altered or an unauthorized person has damaged the unit while attempting repair work Battery replacement by the customer during the first year of the 2 year Limited Lifetime Warranty is not recommended If the customer chooses to replace the batteries any damage to the unit during the change out by the owner will void the warranty The removal of serial numbers from any Dogtra products will void the warranty Dogtra reserves the right to retain and discard any parts or accessories that have been found damaged upon replacement and repair Procedure for Repair Work If
6. a short attention span especially young dogs How much stimulation to use Always start with low levels of stimulation and work your way up depending on the disposition of your dog and any given situation By using only enough stimulation to get your point across you will have a more controllable environment and a dog that is under less stress Animals and humans perform better in a less stressful environment For more training information please visit our website at www dogtra com 23 24 Maintenance Basic maintenance Be sure the rubber charging cap is securely in place when the collar is in use After each training session carefully inspect the unit for any missing parts or damage to the casing Damaged or broken casing may affect the waterproof guarantee on the unit After confirming that there is no damage to the casing rinse the receiver collar and clean out any dirt or debris Storage maintenance The Dogtra ARC should be fully charged before storing for extended periods While in storage the unit should be given a full charge once a month and before the first use Store the units in room temperature Do not keep the units exposed to extreme climates Troubleshooting If the unit is malfunctioning please refer to the Troubleshooting Guide before sending it to Dogtra for service If you have any questions or concerns you may email them to info dogtra com or call customer service at 1 888 811 9111 Tro
7. Intensity Dial at a rapid increase because the receiver collar will emit a static correction based on the level of the Rheostat Intensity Dial which might not be correctly reflected on the LCD screen 10 Code setting Code setting Additional Receivers 1 Turn the transmitter on by pushing the ON OFF button located on the side of the transmitter and set the intensity dial to 0 2 Place the red dot on the back of the transmitter to the red dot of the receiver collar you would like to code Hold the two red dots together for about 5 seconds until the green LED blinks rapidly on the receiver collar U While the green LED is rapidly blinking on the receiver collar press the 2 orange buttons on the front and side of the transmitter simultaneously The LED indicator light on the receiver collar will blink every 4 seconds when the coding is complete With the 2 dog receiver collar coded to the Dogtra ARC the gray buttons will operate your existing receiver collar and the orange buttons will operate the newly coded receiver collar Code setting for 1 dog use 5 To code set the Dogtra ARC for 1 dog use repeat steps 1 and 2 above While the green LED is rapidly blinking on the receiver collar press the 2 gray buttons on the front and side of the transmitter simultaneously The LED indicator light on the receiver collar will blink every 4 seconds when the coding is complete 6 When a button is pressed on your coded han
8. ands sit stay here heel and kennel before using the e collar for reinforcement of these commands A leash attached to a standard collar is used to teach the dog the basic obedience commands here heel sit and stay A tug on the leash collar is used to reinforce the command When the dog complies with the command use positive reinforcement praise Once the dog understands these commands the e collar can be used to reinforce them Beginning e collar training When you feel your dog understands the obedience commands on the leash we can now start with the electric collar training With the dog on the leash wearing the electric collar continue with your obedience drills Light stimulation nick or constant is going to be applied as a command is given the stimulation is removed as the dog complies Through repetition a dog learns to turn off the light stimulation by performing the command E collar training is another form of negative reinforcement similar to the leash and standard collar training When the dog complies with the command we use praise positive reinforcement The final step is the avoidance phase in which the dog learns that he can avoid the stimulation altogether by performing your commands When these training procedures are complete the electric collar is used as a reminder when the dog does not comply with your commands at home or in the field Keep your initial training sessions short and positive Dogs have
9. atically Receiver Indicator Light When the Constant button on the transmitter is pushed the collar indicator light will glow steadily either green amber or red based on the remaining battery life as long as you hold the button down for up to 12 seconds When the Nick button is pushed the light comes on for a fraction of a second 7 Charging the battery Dogtra ARC uses Lithitum Polymer batteries 1 Charge the unit before using the unit for the first time 2 Do not charge the batteries near any flammable substances 3 Fully charge the batteries if the unit is to be stored without use for a period of 3 months or more Recharge the unit if The indicator light on the collar is emitting a red color If the 3 bar indicator on the transmitter LCD shows just 1 bar The indicator light on the transmitter or receiver will not come on The indicator light on the transmitter or receiver comes on momentarily but will not stay on when the Constant button is pushed Battery Charging Procedure NOTE The unit has a partial charge when it leaves the Dogtra facility upon receipt of the collar be sure to give it a full 2 hour initial charge before the first use 1 Attach the charging cables to both the transmitter and receiver s as shown on page 16 2 Plug the charger into a 120 volt wall outlet or if using the accessory field charger plug into a cigarette lighter o
10. can be used with many different methods If you have any concerns in the training methods provided by Dogtra consult with a dog training professional Table of Contents Ata Glance ee imire R anaE EE REEE EAR 5 Main Features of the ARC ssesseessseeesrerrrreerrerreere 6 ON aA A 7 Understanding your training system 1 How to turn the ARC on off 0 0 2 0 ceeceeeeeeee neers 9 2 How the transmitter buttons work 06 88 10 3 Collar fitting senoir a Ceckens 12 4 How to find the right stimulation eee 13 5 To maximize the distance ceeeeeeeeeeeeeeeeee 13 6 The LED indicator ccescseeeescneneseevoncners 14 7 Charging the battery 0 eeeee eee eeees 15 8 How to change the stimulation intensity 16 9 The handheld transmitter LCD 00 0eeee 17 10 Code Setting soc scssesns saeencaeesancesabeonesaagsscotenss 18 11 How to attach the belt clip on the ARC 19 12 How to use the test lamp cceeeeeeeeeeeeeeeeeees 20 General Training Tips sssisiis ieser eneee 22 Maintenance oresonn itan eE EEE ERA 24 Troubleshooting Guide 0 0 0 0 cece eee cece eeeeeeenee 25 Warranty and repair information ssseeeeeeeeeeeeeeeeeee 27 At a Glance A C Tr Ra So Receiver Splitter Collar cable Owner s Belt clip Test lamp Manual Optional accessories Field auto charger Dogtra s field auto chargers are des
11. dheld transmitter an LED indicator light will blink on the corresponding receiver collar 11 How to attach the belt clip on the ARC To attach the included belt clip to the transmitter follow the instructions below 1 Align the belt clip to the grooves on the back of the transmitter 2 With a firm grip screw on the belt clip using the provided Philips head screws Caution Tighten until firmly in place Be carefill not to over tighten 20 12 How to use the test lamp j To activate the receiver collar place the red dot on the back of the transmitter to the red dot on the receiver collar Hold the two red dots together for a moment until the LED light on the receiver collar comes on The indicator light will come on for a moment then blink once every 4 seconds showing that the collar is ready to use If the indicator light is red or if there is only 1 bar showing on the battery icon on the LCD transmitter screen the unit needs to be charged 2 Place the test lamp included in the package contents on the contact points as shown in the diagram 3 Turn the transmitter on by pressing the blue button on the right side of the transmitter until the LCD screen illuminates The LCD screen shows the amount of battery life remaining and the LED blinks once every 4 seconds 4 Watch the test lamp as you push the Nick button on the transmitter It should light for just a moment The higher the intensi
12. igned for use with a 10 volt car outlet European charger Dogtra s European chargers are designed for use with a 230V AC electrical outlet To purchase accessories please visit Dogtra s online store at shop dogtra com or call customer service at 1 888 811 9111 Main Features of the ARC 8 N Rheostat volume style with stimulation levels 0 127 o Q A gt 3 4 mile range Nick Constant non stimulating Pager vibration modes Low Medium Stimulation User expandable to a two dog system AOLO Fully waterproof FI LCD screen Belt clip For dogs as small as 15 Ibs oE 2h F 2 hour rapid charge batteries Overview Antenna Rheostat intensity dial Indicator light LED window Ist dog 1st dog Nick amp Pager Constant gray gray button button 2nd do 2nd dog Nick amp o Constant orange button w LCD Belt clip screen On off magnetic Battery red dot charging receptacle amp rubber plug Transmitter Contact points On off magnetic switch red dot Patay charging Indicator light receptacle rubber plug LED window Receiver Collar Understanding your training system 1 How to turn the ARC on off To turn the transmitter on hold down the blue button on the right side of the transmitter until the LCD screen illuminates To turn the transmitter off hold down the blue button on the right side of the transmitter until the LCD
13. ndheld transmitter LCD The LCD screen indicates the stimulation level 0 127 The LCD battery life indicator shows 3 bars at full charge 2 bars at medium charge and 1 bar when it needs to be charged The battery life indicator only specifies the remaining charge for your transmitter To find the remaining charge for your receiver observe the LED indicator on the receiver collar Green full charge Amber medium charge Red needs charge Care for LCD Transmitters in Cold Temperature In cold temperatures 10 degrees F or below the Liquid Crystal Display LCD on your transmitter may be dim or slow to respond Wait until the display becomes visible before selecting any training level Even though the LCD screen might be dim or slow to respond when you push the Nick or Constant button the transmitter will still function properly In the occurrence of extremely cold weather the LCD screen might take a moment to respond causing the intensity level to freeze at that current level In this situation if you turn the rheostat intensity dial the level on the screen may not change but the actual intensity from the receiver collar will change in agreement with the dial In this situation it is ideal to either wait until your transmitter is back to working order before emitting a correction or while holding the constant button down slowly turn the Rheostat Intensity Dial while watching your dog s reaction Do not turn the Rheostat
14. nly for Lithium Polymer batteries Use a 230 volt European charger for Europe When properly plugged in all indicator lights should glow red During the charging process the unit will shut off Once the battery cable is unplugged from the unit after a full charge you will need to turn the unit on again before use 1S The Lithium Polymer battery is fully charged within 2 hour The lights will stay red during the charging process The red light will change into a steady green light when the battery is fully charged When you disconnect the charger after finishing the charge you will need to restart the unit 4 After charging cover the battery charging receptacles with the rubber plugs on the transmitter and receiver collar NOTE Only use Dogtra approved batteries chargers and accessories for your Dogtra e collars When a charger is not in use disconnect it from the power source 8 How to change the stimulation intensity The Dogtra ARC has a rheostat intensity dial on the top of the transmitter 0 is the lowest and 127 is the highest Remember that you will need to adjust the setting upward or downward depending on your dog s temperament and threshold for stimulation Also as the dog s attitude changes especially during times of increased excitement or distraction you might need to adjust the intensity level NOTE The stimulation intensity can be adjusted even while the stimulation is in use 9 The ha
15. ork required The Limited Lifetime Warranty expires 5 years after a model is discontinued from production by Dogtra To Qualify for the Dogtra Warranty All products must be registered and or a proof of purchase is required to initiate repair work under warranty To register your Dogtra product log onto our website at www dogtra com click on the warranty registration link and fill out the required information Registration must be completed within 30 days of purchase If you do not have access to acomputer you can call our toll free number at 1 888 811 9111 and one of our customer service representatives will register the product for you If you were unable to register your product within 30 days of purchase we will accept all products for repair with a proof of purchase We strongly recommend keeping the original receipt If your product is not registered and a proof of purchase is not available at the time of service Dogtra will estimate the age of the unit by the serial number Serial number estimates can differ from the actual purchase date A serial number estimate is the only method of determining an approximate date of purchase without product registration or a proof of purchase Not Covered Under Warranty Dogtra DOES NOT offer warranty for products that have been bought secondhand or as a resold product Dogtra DOES NOT replace defective units or provide refunds for products purchased from us after 30 days from the date of purchase
16. screen shuts off When the LCD screen displays OFF release the button To activate the receiver collar place the red dot on the back of the transmitter to the red dot on the receiver collar Hold the two red dots together for a moment until the LED light on the receiver collar comes on To deactivate the unit repeat the same procedure holding the two red dots together momentarily The LED light will turn red for a brief moment indicating that the receiver collar is now shut off 10 2 How the transmitter buttons work The ARC two dog unit has five buttons and a toggle switch on the transmitter Two on the face of the transmitter two on the left side and one on the right side Nick Constant toggle switch 1s dog Nick amp Constant On off switch gray button mode button 1s dog Pager gray button 2nd_dog Nick amp Constant orange button 2nd_dog Pager orange button Nick amp Constant toggle switch Located on the face of the transmitter is a toggle switch The toggle switch has a setting for Nick and another for Constant The color coordinated buttons orange for the orange receiver collar and gray for the black receiver collar will implement the desired stimulation based on the toggle switch setting When either the orange or gray stimulation button is pressed and the toggle is set on Nick the receiver emits a single
17. se the e collar and you have any type of medical devices Inadvertent activation If the constant button is held down for 12 seconds or more the unit will automatically shut down It reactivates when the button is released and depressed again Proper Fit A loose fit can allow the receiver collar to move around on the dog s neck When this happens the contact points may rub the skin and cause irritation If the unit is too loose the contact points will not make proper contact and your dog will not receive consistent stimulation Duration your dog can wear the unit Leaving the receiver collar in the same location on the dog s neck for an extended period of time can cause skin irritation If the dog is to wear the e collar for long periods occasionally reposition the receiver collar so that the contact points are moved to a different location on the dog s neck Make sure you check for skin irritation each time you use the unit If your dog exhibits signs of skin irritation consult with a veterinarian Reaction to the stimulation Every dog has a different tolerance and reaction to the stimulation Please look at your dog s reaction to find just the right level of stimulation The stimulation level may vary depending on the situation and distractions Normally a distracted dog chasing another dog squirrel etc will require a higher level of stimulation compared to when there is no distraction Training Methods E collars
18. stimulation The ARC unit comes with the rheostat dial on the transmitter The rheostat intensity dial controls the stimulation level with level 0 being the lowest level and level 127 being the highest The level of stimulation best suited for your dog depends on your dog s temperament and threshold for stimulation Always start at the lowest level and work your way up The appropriate level can be found when the dog responds to the stimulation with a mild reaction such as a tensing of the neck muscles The stimulation level may vary depending on the training situation When highly distracted dogs will require a higher level of stimulation 5 To maximize the distance The Dogtra ARC has a 3 4 mile range The range may vary depending on the way the transmitter is held Hold the transmitter away from your body to receive the greatest range For maximum signal strength keep the Dogtra ARC properly charged Maximum range Typical range Minimum range Avoid touching the antenna or the range may decrease substantially 6 The LED indicator The LED indicator flashes every 4 seconds when the receiver is on and ready for use The LED indicator will blink on both the transmitter and the receiver when the transmitter buttons are pressed The LED indicator color indicates the battery life level Green Fully charged Amber Medium Red Needs charging If the unit is used while the LED indicator is red it will shut down autom
19. the unit is malfunctioning please refer to the Troubleshooting Guide in the Owner s Manual and call customer service at 1 888 811 9111 for technical support before sending it to Dogtra for Service The cost of shipping products under warranty back to Dogtra is the customer s responsibility Dogtra is not responsible for units damaged or lost in transition to Dogtra Dogtra is not responsible for loss of training time or inconvenience while the unit is in for repair work Dogtra does not provide loaner units or any form of compensation during the repair period A copy of the sales receipt showing the purchase date may be required before warranty work is initiated Please include a brief explanation outlining the problem and include your name address city state zip code daytime phone number evening phone number and email address Or you can visit our website at www dogtra com for a service request form If the repair costs are not covered under warranty we will call you for payment information and authorization For any questions concerning your Dogtra products call us toll free at 1 888 811 9111 M F 8 30AM 4 00PM Pacific Standard Time or email us at repair dogtra com for specific repair inquiries Send repair units to Dogtra Company Repairs 22912 Lockness Avenue Torrance CA 90501 U S A The diagrams and representations in the manual may differ slightly from the actual product depending on the model type
20. ty the brighter the test lamp will be Nn Watch the test lamp as you push the Constant button on the transmitter It should light for as long as the button is pressed However as a safety feature the receiver collar will automatically stop stimulation if the constant button is depressed for 12 seconds or longer 6 Turn the Rheostat Intensity Dial on the transmitter clockwise and then counterclockwise The test lamp should glow brighter with higher levels of stimulation and dimmer with lower levels When you change the intensity dial the number on the LCD screen will change as well 7 Pressing the Pager button on the front of the transmitter causes the collar to vibrate for up to 12 seconds The collar will reactivate when you push the button again NOTE The test lamp may not be visible if the intensity level is set below level ten 21 22 General Training Tips Getting started with your ARC Your dog must know some very basic obedience commands before beginning training with the ARC A dog learns by first being shown a command followed by lots of repetition over an extended period As the dog becomes proficient at these commands the trainer can introduce distractions and different locations to strengthen them Throw in the correct amount of positive and negative reinforcement and you should end up with a well mannered dog Obedience training on the leash Your dog must fully understand the obedience comm
21. ubleshooting Guide 1 My dog is not reacting to the collar Make sure the receiver collar is turned on To turn the receiver collar on hold down the on off button until the green LED indicator turns on Be sure the strap is on the dog tight enough so that both contact points are touching the dog s skin The contact points may be too short for your dog s thick or long coat Use the included contact point extensions to extend the length of the contact points If you are already using longer contact points you may need to trim the hair on the dog s neck so that both contact points are touching the dog s skin The intensity level may be too low for your dog Increase the stimulation until the dog responds usually by a neck movement head shaking or looking over the shoulders The response may be very subtle 2 The LED indicator light comes on but I do not feel any stimulation Your tolerance may be higher than your dog s You may need to try the unit on your fingertips where sensitivity is higher and or increase the stimulation level Be sure both contact points are touching both of your fingertips The battery may be low check the LED indicator light on the transmitter and receiver collar for battery life Make sure the receiver collar is coded to the transmitter To code the receiver collar to the transmitter see section 10 Code Setting If you have a full charge and you have done all of the above
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