Administrator guide
Contents
1. 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 492. Wl Troccon save ee Riser Conference information Topic Conference Owner lt first partidpant gt Type Symmetric Transport TCP Conference ID c 64a24baafo D Launch Edit Group conference list Create Delete Server ru464 trueconf name vcs Description Information on the chosen conference Add group video conference Edit group video conference Delete group video conference Start group video conference Invite the users to one of the already existing conferences 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 32 TrueConf Server Administrator Guide Create New Group Conference e Conference parameters Topic Bon Sith Ouner Z Type Symmetric z In symmetric mode all participants see each other F UDP Muliticast Use this ID on dient application to join the conference CID c 14350733fe Schedule Invitations Participants Invitation time Invite following users onat Invitation Time Element Topic Type Owner UDP Multicast CID Add Remove Description Topic of the conference Type of the conference e Symmetric e Asymmetric e Role based Chose the owner Host UDP Multicast allows to use local network resources more efficiently In this mode video and audio streams are transmitted only in one UDP Multicast domain Such domains can be set up in local area network LAN or VPN In the
3. dk TrueConf Server Manager RU3ZQ eta Service ESS Network H lt All users gt Display Name G QA amp D Williams pci SMTP Mailer amp Mary Brown amp Thomas Young pcad amp Petrov amp Linda Jackson pcz4 User Accounts EPA sies department teens mfa amp 1D Williams Application amp Thomas Young Ru telepor t amp Linda Jackson LDAP Eddie Johnson amp Liza Smith Group Conferences 8 ie User Storage Rew oF lt Not in group gt Endpoints SIP Gateway Rights Aliases V Make calls About M Use collaboration tools IV Create group conferences Server ru3zq trueconf com vcs Element Description Refresh groups and users Add user group In the Registry mode you need to define the unique name of the new group while in the LDAP mode you need to choose the existing group from the LDAP folder o k Edit user group LA d Delete user group By pushing this button you open the dialog where 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 21 TrueConf Server Administrator Guide Qi M mi fe fc Make calls Use collaboration tools Create group conferences Automatically manage address book you can add a new user By pushing this button you open the dialog where you can edit information about the user Will delete current user Address book stores your contacts of
4. Display Name Optional fields Personal data First Name Last Name Groups User may belong to some group User s password to log in to the client Password Confirm a application 5 5 Application tab This tab s settings will be transferred to the client application and can control automatic clients updates 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 23 TrueConf Server Administrator Guide TrueConf Server Manager RU464 0 ex Service DX Network current_version 6 0 SMTP Mailer lang_url last_version 6 2 User Accounts Istatus_set 1 Application min_version 6 0 setup_url Group Conferences ial User Storage Endpoints Client Application Installer Path C TrueConf Browse SIP Gateway Make Installer Aliases About Guest user code word Server ru464 trueconf name vcs QO Element Description Application Property Name of the property Name Application Property Value of the property Value D Add new property x Delete property Le Restore predefined settings Make Installer Browse Make installation file for clients application More information in SIP Gateway Tab section Select folder for installation files The code word is used to connect guest users from TrueConf web plugin Guest user code word Feature availability can be limited by TrueConf Server license 5 5 1 Application property description Element current_version D
5. 10000 9983 Total kB 7499 7499 Jitter Max ms 20 TO Jitter Min ms 0 0 Response ms 50 0 a a i A a a a a E a E R Date Thu Jan 22 17 08 19 2004 Bitrate Maximum speed during the test Total Total amount of information transmitted during the Network Test Jitter Max Maximum deviation of the arrival time of the packet in the network from the mean value Jitter Min Minimum deviation of the arrival time of the packet in the network from the mean value Response Server response time 5 9 7 Last conference information Example of Endpoint s properties Last Conf Name O000001d srvl1l 1 Bytes s r 73 0 kB Bitrate s r 12 0 kbit Duration 00 00 46 Properties Description Name Name of the conference Bytes the number of sent received KBytes Bitrate the average throughput when sending receiving 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 38 TrueConf Server Administrator Guide data Duration Duration of the conference hh mm ss 5 9 8 System information Example of Endpoint s properties It looks like PC is not equipped with a camera Hardware Config Video Capture None Audio Capture Avance AC 97 Audio Audio Render Avance AC 97 Audio sys conf Windows 2000 Advanced Server Service Pack 2 Build 2195 Proc Type 586 Level 6 Client TrueConf 5 9 9 Events leading to the updating of information about the Endpoint The following information will be updated when a
6. In this data storage mode the server takes advantage of the user information from the remote or local LDAP directory LDAP settings comply with Microsoft Active Directory by default You can manage the user information with the help of LDAP Directory standard management tools For Active Directory the user rights can be defined depending on the Active Directory group to which a user belongs 5 6 4 User database tab in the LDAP Mode dlh TrueConf Server Manager RU464 Eae Service Current status Server is in LDAP mode Network D ipti SMTP Mailer In this mode server uses user information from remote or local LDAP directory Predefined configuration settings for LDAP directories are built into theconfigurator induding Microsoft Active Directory User Accounts Existing user information is used and is manageable by LDAP directory tools For Active Directory user Application access could be limited with Active Directory groups LDAP If server is switched to Registry mode user information will be kept on localmachine Import of user Se information from LDAP directory is possible in processof mode switching Password data could not be Group Conferences imported User Storage Endpoints SIP Gateway Aliases About Server ru464 trueconf name vcs Element Description Automatic add on of all the users to every user s address book Automatically manage address book Switch Switching of the data storage
7. and up to 16 users in the UDP Multicast mode number of users is limited by the TrueConf Server license e All users can see and hear each other This conference type availability is limited by the TrueConf Server license 5 8 2 Asymmetric conference Asymmetric e Can have up to 16 participants at the same time e One user is chosen to be the Host He can see and hear everybody e Other users can see and hear only the Host Conference type availability could be limited by TrueConf Server license 5 8 3 Role based conference Role based e Can have up to 120 participants at the same time in the normal mode and up to 250 users in the UDP multicast mode e No more than 4 users can transmit video and audio to the others They are called broadcasters e Other users can hear and see broadcasters They can give their opinion They can become broadcasters if the Host allows them This conference type availability can be limited by the TrueConf Server license Note When the conference is getting started the administrator chooses the user who will be the Host Other roles will be given by users in a conference Look for more information in the client application User Manual WWW TRUECONF COM 31 2010 2013 TrueConf All rights reserved TrueConf Server Administrator Guide Service Network SMTP Mailer SIP Gateway Aliases About Conference information Create Edit Delete Start Invite
8. 2 TrueConf TrueConf Server Video Conferencing System Administrator Guide 2010 2013 TrueConf All rights reserved http Awww trueconf com TrueConf Server Administrator Guide About this document This document is part of TrueConf Server video conferencing system documentation package and contains instructions on installation setting up and use of the system s server part For effective work with the document basic level of IT and network literacy is required Contact Information TrueConf Tel 1 347 8783263 General inquiries info trueconf com Sales inquiries sales trueconf com Support inquiries support trueconf com 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 2 TrueConf Server Administrator Guide Table of Contents About this document Contact Information Table of Contents 1 General Information 1 1 TrueConf Server Components 1 1 1 Server Side 1 1 2 Client Side 1 2 TrueConf Server Components Description 1 2 1 TrueConf Server 1 2 2 TrueConf Manager 1 2 3 TrueConf Client 1 3 Recommended configuration for TrueConf Server system server 1 4 Recommended configuration for TrueConf Server client terminal 1 5 Recommended configuration for the use of HQ mode O1 11 101 O1 Ia 101 OT G9 IN INO NN I gt 2 Server setup in five minutes 8 3 Server installation 10 3 1 Software installation 10 3 2 Server work dire
9. UYVY HB Pl C t 1 td to i io II DX INIT OK 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 36 TrueConf Server Administrator Guide 5 9 4 DirectX features description Properties Version Driver Resolution Video Memory Capabilities Bu Bd Ou Od BFcc Ofcc YUY2 UYVY HB Description Version of the installed DirectX Name and description of the video card driver Screen resolution and number of colours Video memory volume Current driver capacities Upward scaling Downward scaling Upward scaling using overlay Downward scaling using overlay Scaling without using RGB video data representation Scaling using overlay without using RGB video data representation Ability to use video data in the YUY2 format when displaying something on the screen Ability to use video data in the UYVY format when displaying something on the screen bilinear upward scaling The assumed terms 1 is supported 0 not supported 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 37 TrueConf Server Administrator Guide 5 9 5 Connection information Example of Endpoint s properties Network Info Type I don t know Broker srvl 1 Host 192 1 68 61 205 Port 4307 Protocol InternetOptions 5 9 6 Network Test information Network Test Parameter IN OUT SSS e5 Sasa Se SaaS SoS Sa SSS a SSeS eS Bitrate kBit
10. internet UDP Multicast is not allowed by default More availability can be limited by TrueConf Server license Conference ID that users can use to join the conference Here one can add and remove users who 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 33 TrueConf Server Administrator Guide need to be automatically invited to the conference at the previously agreed time the Invitation time tab 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 34 TrueConf Server Administrator Guide 5 9 Endpoints tab This tab allows to view information about the endpoints di TrueConf Server Manager RU3ZQ o Service 2EC3625AA 0 Network 409EFF 10FE 0 41 TrueConf C 43769 7D68E 0 41 TrueConf C SMTP Mailer 67B0D74F06 f4 ru3zq t 0 41 TrueConf C 192 1 R OA D AST a ru3zq tr 0 41 TrueConfC 192 7 TEE B9D9E8D0F 2 0 C33E6 1B6E2 0 41 TrueConf C Application D9345F3301 0 LDAP Group Conferences User Storage Endpoints SIP Gateway Aliases About m r Server ru3zq trueconf com vcs Element Description Name of the Endpoint registered on the server Endpoint Endpoint s name is unique and depends on the computer and client software E mail of the user currently logged on the Logged User Se E mail of the last user logged on the server from pasi USSI this Endpoint Type Reserved for future use Protocol Version TrueCon
11. modes 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 27 TrueConf Server Administrator Guide 5 7 LDAP tab LDAP tab becomes available when TrueConf Manager works in the LDAP mode LDAP mode availability can be limited by TrueConf Server license Element Server type Secure connection Auto detect Manual configuration Domain available only in the Auto detect mode Server Port available only in the Manual configuration mode Base DN Authentication NTLM Authentication 4 TrueConf Server Manager RU464 Es Service Server settings Authentication et Si Network Server Type Active Directory us C NIM SMTP Mailer FN Secure connection Current NT User User Accounts Auto detect C GSS Application Manual configuration Name LDAP Domain Domain Group Conferences Server Port 636 Password User Storage Base DN en rT Endpoints e Authorization SIP Gateway NTLM Authentication Aliases Group Browse About Advanced Default Server ru464 trueconf name vcs Description LDAP Server type Connection to the LDAP in the safe mode Only in this case safe transmission of the user information through the network is ensured Automatic or manual choice of the LDAP server In the automode the LDAP server can be chosen among the servers by default of the DNS domain specified in this field Default servers are being chosen according
12. server TrueConf Server auto discover It is possible to install the client application without any information about your local TrueConf Server In this case all information about the server will be detected automatically by using DNS To do this you need to specify the address of the server in users primary DNS primary DNS suffix You need to create SRV record in the domain for vcs2 tcp service and specify the TrueConf server address and port The following example shows how to do this using DNS utility in Microsoft Windows 2000 2003 Server 1 Navigate to root of the desired domain 2 Choose Other New Records in a right click menu 3 Choose type Service Location 4 Set the following parameters New Resource Record 2 x Service Location SRV Domain your domain com Service ves2 X Protocol tcp Priority fo Weight fo Port number 4307 Host offering this service videoserver your domain cor Cancel In this example server has address videoserver your domain com and port 4307 Please note that protocol name tcp does not contain underscores 6 2 Configuring the client application without using auto discovering Step 1 Install TrueConf Server Run TrueConf Manager Step 2 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 44 TrueConf Server Administrator Guide Go to the Application tab and press Make Installer Specify the directory where you wan
13. servers connected to the option Roaming e Storing the call history 1 2 2 TrueConf Manager This component is dedicated to server component configuring TrueConf Manager provides e Server registration start stop and state monitoring e Server log viewing e Server IP address and port set up e Registration of new users activation and deactivation e Revision of support information e Group conferencing of different modes 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 5 TrueConf Server Administrator Guide 1 2 3 TrueConf Client This is a client application It is installed on the users computers and allows making and receiving of video calls TrueConf Client provides User authentication in the TrueConf Server system Possibility to make video calls or create and participate in various group video conferences Set up of video and audio input and output Exchange of text messages White board tool for 1 on 1 conferences Slide show tool for displaying of graphic images in 1 on 1 and group conferences Screen sharing for transmission of your desktop screen to one or more participants File transfer in 1 on 1 video calls User address book support and management Call list management Self view display in conferences Support of 320x240 HQ 640x480 video formats HD 720p quality in 1 on 1 video conferences Video and or audio mute feature TCP and UDP transport Note Y
14. to the relevant DNS notes of SRV type For Active Directory DNS domain name AD can be indicated here LDAP server address and port Core LDAP context TrueConf Server authorization modes on the LDAP server After choosing this option the users can automaticall 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 28 TrueConf Server Administrator Guide get authorized in the system by using the current Windows user account The option is available only for the systems working on the basis of Microsoft Active Directory For NTLM authentication work its necessary that the server on which TrueConf Server software is installed is located in the same AD domain with the users Name Domain Password Confirm Authorization parameters on the LDAP server For Active Directory in this field its possible to indicate LDAP group of users who can get authorized on the TrueConf Server Group To choose a LDAP group using the Browse button you need to fill in the spaces for connection to the LDAP server Server Settings and Authentication including Base DN field Additional Additional LDAP parameters Allow to adjust the parameters to other types of LDAP servers LDAP Advanced Params LDAP Property Name Login s4MAccountN ame Email mail First Name givenName Last Name sn Display Name displayName Group Member member Company Company Filter Login amp objectClass user s4MAccountN ame s us
15. 264 H 263 In this tab PSTN users can dial TrueConf user not by TrueConf ID but with the help of an alias extension You can set an alias to a TrueConf user that will 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 42 TrueConf Server Administrator Guide be used to dial a person under the corresponding configuration of the ATE from our system r a TrueConf Server Manager RU3ZQ Service Network 1 ru3zq trueconf com SMTP Mailer User Accounts Application Group Conferences User Storage Endpoints SIP Gateway Aliases About Server ru3zq trueconf com vcs Component Meaning Alias Alias is entered by a user into the corresponding field It can contain letters and digits The Alias can contain up to 80 symbols Aliases are updated after server restart User You can choose a person from a list of users or enter his her TrueConf ID into the corresponding field After the alias is created you can see an alias and TrueConf ID of a user User name is not unique one user can have several aliases You can edit or delete an alias line with a right mouse click when indicating the necessary TrueConf ID or alias 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 43 TrueConf Server Administrator Guide 6 Client Application Connection 6 1 Connection using auto discovering The client software of TrueConf includes a function of automatic search for the local
16. 3 Invitation of the SIP terminal to the conference that is held on the TrueConf_ Server 41 5 10 4 Problems and Solutions 41 5 11 Aliases Tab 42 6 Client Application Connection 44 6 1 Connection using auto discovering 44 6 2 Configuring the client application without using auto discovering 44 7 Set up of the previously installed client application to work with the video conferencing server 46 7 1 Manual configuration 46 8 Roaming between servers 47 9 Server Diagnostics 48 9 1 Server status 48 9 2 Server s log files 48 10 Troubleshooting 49 10 1 Server does not start 49 10 2 Information shown in manager program is corrupted or couldn t be saved 49 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 4 TrueConf Server Administrator Guide 1 General Information 1 1 TrueConf Server Components 1 1 1 Server Side e TrueConf Server e TrueConf Manager 1 1 2 Client Side e TrueConf Client Note See TrueConf Client application user guide to learn how to install and configure TrueConf Client application 1 2 TrueConf Server Components Description 1 2 1 TrueConf Server This component is a software video server It gets installed as Windows operating system service and provides e Client authentication and authorization e Client connection including connection through NAT s and proxy servers e Media stream retranslation when direct stream translation is not possible e Communication between remote
17. Conf All rights reserved WWW TRUECONF COM 25 TrueConf Server Administrator Guide 5 6 Users Storage tab Changeover in the user information storage mode TrueConf Server allows two modes of data storage Registry and LDAP Their changeover can be done at any given moment by pressing the Switch button in the User database tab 5 6 1 Registry Mode In this data storage mode the server keeps user information on a local computer It is possible to add and delete new users from the configuration table If the storage mode on the server has been changed from the Registry Mode to LDAP then the already existing user records won t be used any more 5 6 2 User database tab in the Registry Mode 4 TrueConf Server Manager RU464 Service Network SMTP Mailer per User Accounts Application Group Conferences User Storage Endpoints SIP Gateway Aliases About Element Switch Current status Server is in registry mode D ipti In this mode server stores user information on local computer Users can be created and edited in VSC When server will be switched to LDAP directory mode existing Registry mode user information on local machine will no longer be used Switch Server ru464 trueconf name vcs Description Switching of the data storage modes 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 26 TrueConf Server Administrator Guide 5 6 3 LDAP Mode
18. WWW TRUECONF COM 10 TrueConf Server Administrator Guide 4 Registering the Server The server should be registered and activated in the TrueConf system Note Server does not work when unregistered To register the server you need a registration code Follow the steps to register the server 1 Launch TrueConf Manager 2 For successful registration open internet access to port 4310 3 If this is the first registration the following registration dialog window will open FE Welcome Buy a full Run your own video conferenci Up to 250 persons in one TRUECONE ns ve 16 on 16 group video co es everyone see and hear each o Rich collaboration tools Conferences recording Sli c Desktop sharing White board Corporate features UDP multicast LDAP user directory Roaming between servers Web based client applicati Active Directory authenti You have to register TrueConf Server in order to activate it You can request for a Trial code or buy a permanent registration code using Get Registration Code button bellow Enter your registration code RUA7E VTRH WBGU SDOA Server name should be unique Example videoserver your company com Server Name ru47e trueconf name Get Registration Code Continue Enter you registration code and specify your server name The server name should be unique 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 11 TrueConf Se
19. alls and group conferences during Roaming are held on the same principle as within one TrueConf Server No additional server adjustments should be done when using Roaming feature Still the following conditions are to be observed you need to have license for TrueConf Server with Roaming feature for all servers that participate in Roaming possibility for all servers and subscribers to connect to your server during Roaming The server should be available to other servers by its name indicated at registration The server can be registered on the existing DNS name as well as be specified by the actual server address with the help of the SRV records DNS To read more please see section Connection using auto discovering 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 47 TrueConf Server Administrator Guide 9 Server Diagnostics 9 1 Server status Server status is shown in the Status field of the Service Tab and in color indicator in low right corner of the configuration application e Red server stopped e Yellow server is starting or shutting down e Green server is online 9 2 Servers log files You can see the servers log file To do this press View Log in the Service tab In the opened window you can choose between detailed and minimized view ui Log View compact view TrueConft Server started at Mon Apr 23 16 01 31 2012 no valid licenses a
20. connection with the server is established or resumed e Current Network Info Type e Audio Capture Audio Render Video Capture Direct X updates during client software start e Hardware Config updates during application shutdown Updates during a conference e Last Conf Name Updates after running of the Network Test menu Setup Network in client application e Network Test Updates when logging in to the server e System information 5 10 SIP Gateway Tab Components of this tab allow to configure parameters of the SIP gateway NOTE SIP Gateway tab is displayed only if there is a valid TrueConf Gateway license 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 39 TrueConf Server Administrator Guide dfi TrueConf Server Manager RU3ZQ 4 Servie Network settings E SMTP Mailer User Accounts Application Group Conferences User Storage Endpoints VoIP Server SIP Gateway Login l Server places Password About Default SIP Proxy Login Server Password Server ru3zq trueconf com vcs Component Meaning Address Network IP address or host name of the interface which is configuration used for the gateway Port Port for TrueConf Gateway The default port is 5060 Server VoIP server IP address or host name of the server which is used for calls in the PSTN Login Account of the VoIP server for the gateway Password Password to the account of th
21. ctory selection 10 4 Registering the Server 11 5 Configuring Server 13 5 1 Service tab 13 5 1 1 Common elements 14 5 2 Network tab 15 5 2 1 Setup UDP Multicast window 17 5 3 SMTP Mailer tab 18 5 3 1 Mail templates settings dialog 19 5 4 User Accounts tab 21 5 4 1 User Properties 22 5 5 Application tab 23 5 5 1 Application property description 24 5 6 Users Storage tab Changeover in the user information storage mode 26 5 6 1 Registry Mode 26 5 6 2 User database tab in the Registry Mode 26 5 6 3 LDAP Mode 27 5 6 4 User database tab in the LDAP Mode 27 5 7 LDAP tab 28 5 8 Group Conferences tab 31 5 8 1 Symmetric Group conference Symmetric 31 5 8 2 Asymmetric conference Asymmetric 31 5 8 3 Role based conference Role based 31 5 9 Endpoints tab 35 5 9 1 Sound capture and playback information 36 5 9 2 Video capture device information 36 5 9 3 DirectX information 36 5 9 4 DirectX features description 37 5 9 5 Connection information 38 5 9 6 Network Test information 38 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 3 TrueConf Server Administrator Guide 5 9 7 Last conference information 38 5 9 8 System information 39 5 9 9 Events leading to the updating of information about the Endpoint 39 5 10 SIP Gateway Tab 39 5 10 1 SIP terminal calling format from TrueConf Client 40 5 10 2 Invitation of TrueConf customer to the conference that is held on the SIP server 41 5 10
22. ddress and relevant port into the right column This will help users to store the future IP address during the next session When the server is switched to the new address users will switch to it automatically To specify non default external addresses check Specify checkbox Opens Setup UDP Multicast window see below 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 16 TrueConf Server Administrator Guide 5 2 1 Setup UDP Multicast window This window allows setting up of multicast broadcast IP address and ports used in UDP Multicast conferences You may choose it in format lt ip_address gt lt first_port gt lt last_port gt Example 224 0 1 224 4000 6000 Default ports are 4000 6000 If needed the same IP address should be set in IGMP settings of the hubs or switches in your network dk Setup UDP Multicast Set up multicast broadcast ip address for UDP Multicast conference 224 0 1 224 Cancel Setting Description Set up multicast broadcast IP address for UDP Multicast or broadcast IP address Multicast conferences Press the UDP Multicast Setup button to close dialog OK and save the settings Cancel Press the UDP Multicast Setup button to close the dialog and discard the settings 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 17 TrueConf Server Administrator Guide 5 3 SMTP Mailer tab Mail server is used to send notif
23. e VoIP server which is used for the gateway in the system Server SIP Proxy by Default IP address or host name of the SIP server default Login Account of the Proxy server Password Password to the Proxy server account 5 10 1 SIP terminal calling format from TrueConf Client One of the formats given below can be used e sip Call_ID Server_name where Call_ID is SIP user Server_name is a host name or IP address of the SIP server e sip Call_ID call is directed to the Call_ID user on the server which is indicated in the VoIP Server SIP Proxy of the SIP Gateway tab e sip IP call to the IP address of the SIP terminal Call routing Value 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 40 TrueConf Server Administrator Guide Via VoIP Calls are redirected to phone numbers tel 89261112233 Calls are redirected to user s Call_ID sip Via SIP Proxy 5 10 2 Invitation of TrueConf customer to the conference that is held on the SIP server login to the client application TrueConf Client organize conference on the SIP server MCU invite terminals to the conference add to the conference TrueConf ID you used to login to the client application TrueConf Client as TrueConf_ID IP where IP gateway address of the TrueConf Server which is indicated in the SIP Gateway tab 5 10 3 Invitation of the SIP terminal to the conference that is held on the TrueConf Server 5 10 3 1 Connecti
24. e saved here Creates anhtml document witha list of statistical reports for each month Each report consists of Generate usage two parts part 1 detailed information about each report conference part 2 information about conferences grouped by user Start Stop Starts or stops the server service Restart Restarts the server service View Log Opens the server log viewer Backup Settings Backs up the server configuration to a file 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 13 TrueConf Server Administrator Guide Restore Settings Restores server configuration from the file 5 1 1 Common elements These elements appear on most tabs of the TrueConf Manager Current state Restore Default Apply Current server Color indicator in the lower right corner Current state indication can be the following e Server is starting e Server is working e Server is stopping e Server is not working Restores the latest saved settings on this tab Sets the default settings in this tab Saves all settings made in this tab The server name is displayed here Indicator reflects the current server state when server is installed as Windows service e Red server has stopped e Yellow starting or stopping e Green server is working 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 14 TrueConf Server Administrator Guide 5 2 Network tab In this tab the n
25. erPrinc Filter CalllD amp objectClass user s4MAccountN ame 5 J userPrinc Filter AddressBook Filter Group amp objectClass group member s Timeout 30 AddressBook Refresh 1800 When changing from LDAP Mode to Registry it is possible to import records about the users For that in the dialog window which will appear after pressing the Switch button you need to tick the Import User information option Switch Ex Are you sure you want to switch user storage to Registry mode server will be stoped 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 29 TrueConf Server Administrator Guide When user profile data are successfully imported there will appear a notification r TrueConf Server Manager Server is in Registry mode now You can edit users profiles on User L Accounts tab Note The users passwords are not imported After being imported the users accounts are marked as inactive see description in the User accounts tab 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 30 TrueConf Server Administrator Guide 5 8 Group Conferences tab This tab allows administrator to create and manage group conferences TrueConf Server supports three types of group conferences in two modes normal and UDP Multicast 5 8 1 Symmetric Group conference Symmetric e Can have up to 16 participants at the same time in the normal mode
26. escription Displays the version of the client application preferable at this moment If the client version is lower than the one displayed in Application Property Value then user will be asked to update his client URL for 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 24 TrueConf Server Administrator Guide update will be given from update_url default_call_destination Calls routing between SIP and TrueConf using IP addresses If SIP Terminal calls on TrueConf gateway and only IP address is set to identify a called user without user name the call is forwarded to the particular user if TrueConf ID is given in properties or transferred to the conference Restart the server to enable this property min_version Minimum possible version of the client application If the current version of the client is prior to the below specified in the field Application Property Value work of the client application is suspended also its updating will be initiated setup_url URL where new installer update for your client update_url applications is located lang_url URL where additional language files can be found last_version Client application version installed during the update process It is displayed during update Istatus_set Conferencing Status tab TrueConf Client Application user guide If you delete this characteristic from the table Status becomes inaccessible 2010 2013 True
27. etwork settings can be changed MM TrucCont Sever Manager RASA Service Internal addresses External addresses Network FN Listen on all IP addresses M Specify SMTP Mailer 192 168 66 176 4307 Hosts Ports User Accounts 192 168 66 176 a307 Application EN Group Conferences User Storage Endpoints SIP Gateway Aliases About Multicast Restore Default Server ru464 trueconf name vcs Setting Description IP addresses and ports that will be used for clients to contact this server By default the server uses all IP addresses of machine on default TrueConf port 4307 When default settings are on current connections are displayed in this column Internal addresses To change internal addresses uncheck Listen on all IP addresses checkbox External addresses External addresses are the ports and IP addresses or DNS names which help client applications to connect to the server If the server uses NAT or has DNS names external addresses can differ 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 15 TrueConf Server Administrator Guide Multicast from the internal ones DNS names can be used for host identification When using addresses and or ports translation NAT translated address and port must be entered into the relevant fields If you plan to transfer server to another IP address you need to enter the future IP a
28. f protocol version Application Name of the client s software IP The user IP address Client Version Version of the software Registered Date of registration of this Endpoint not user Time and date of the last connection between Last Connected this Endpoint and the server Elements of the system configuration of the System Configuration user s system You can open this tab for full screen Right click will open the following menu 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 35 TrueConf Server Administrator Guide e Full screen mode Enabling full screen for this tab e Refresh endpoint list Refreshing Endpoints information Same as F5 or Ctrl R Double click on the Endpoint name to see detailed information You can see the following data 5 9 1 Sound capture and playback information Example of Endpoint s properties Audio Capture Microsoft Sound Mapper Avance AC 97 Audio Logitech Microphone Pro 4000 Audio Render Microsoft Sound Mapper Avance AC 97 Audio 5 9 2 Video capture device information Example of Endpoint s properties Video Capture Logitech QuickCam Pro 4000 NAS Polycom Video Source Filter vvd dll 5 9 3 DirectX information Direct X Version 9 0 Driver ati2dvag dll RADEON 7200 SERIES Resolution 1024x768 32 bit Video Memory total 29679616 free 29679616 Capabilities Bu Bd Ou Od BFcc OFcc YUY2
29. hat will be send to the registered Type of mailing igor e Unregistered user missed call template mail template that will be sent to the unregistered user Subject Subject of the mail In a pull down menu Type of 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 19 TrueConf Server Administrator Guide Body Set default OK Cancel mail you can choose e Missed call from s subject for the registered users e Invitation from s Subject for non registered users Editable templates are shown according to the active Type of mail By pressing this button you will get the default templates restored Press this button to close dialog and save the settings Press this button to close dialog and discard the settings 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 20 TrueConf Server Administrator Guide 5 4 User Accounts tab Directory of groups and users registered on the video conferencing server This tab allows to create and manage the user s groups User Accounts tabs allows creating groups and managing rights In the Registry mode a user can belong to one of the created group You can edit his her attributes in the Edit user information window In the LDAP mode this window allows to define rights for several LDAP groups User attribute can be defined in the LDAP folder Note On the server the lt Not in group gt is created by default
30. ications to the users about missed calls and to the TrueConf system administrators about the server operation di TrueConf Server Manager RU464 ko E Service FN Notify users about missed calls Set mail templates Network IV Notify administrator about server restart SMTP Mailer admin localhost LES Outgoing mail server Application SMTP Server Port 127 0 0 1 s 25 Group Conferences User Storage Endpoints SIP Gateway Aliases About Default Server ru464 trueconf name vcs Setting Description Notify users about missed Allows the server to send Missed Calls calls notifications by e mail Open Mail templates settings dialog In Set mail templates that window you can edit missed calls mail template Notify administrator about Allows the server to send notifications by e server restart mail in case of restart of the service SMTP Server Port IP address or hostname of the SMTP server used by the TrueConf Server Note IP address 127 0 0 1 means that you are using SMTP server on the same computer as TrueConf Server In this case you will be prompted to verify SMTP server installation on this computer 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 18 TrueConf Server Administrator Guide 5 3 1 Mail templates settings dialog In case of a missed call to a registered or unregistered user of TrueConf Server this event will be logged on the server and user will be notified by
31. l take about 5 minutes Step 1 Install TrueConf Server software Step 2 TrueConf Server Setup program will start after installation Step 3 Register the server To do that enter you registration code If you are installing server behind the firewall then in order to complete the registration you should open port 4310 access from inside to internet Note For more information see the Registering the Server section Step 4 The server will start using all computer IP addresses on a default TrueConf port 4307 If you are installing the server behind the firewall or NAT and some clients will be using the server outside the firewall or NAT you should open and or forward port from client connections Note For more information see the Network tab section Step 5 Wait till the server starts and the status bar shows the corresponding message Server is working and status indicator in lower right corner to become green Step 6 Go to the User Accounts tab and add the desired users Note For more information see the User Accounts section Step 7 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 8 TrueConf Server Administrator Guide Get the client application installer ready To do that go to the Application tab and press Browse button Here select the folder where the client application files containing all required information to connect to this video server wi
32. ll be placed it will be shown in the Path text box Press Make Installer button Step 8 Install the application on the client computers using generated installer files Note For more information see the SIP Gateway Tab section TrueConf Server is ready to work Now you can configure other server settings You can find description of other server manager tabs later in this document 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 9 TrueConf Server Administrator Guide 3 Server installation To install the server components use your installation package You will need a registration code 3 1 Software installation Locate and run installation package Follow the installation prompts 3 2 Server work directory selection Here select the server s installation directory e g C Program Files TrueConf Server and press Next button a Setup TrueConf Server m2 tes Een Select Destination Location ie Where should TrueConf Server be installed q 4 A Setup will install TrueConf Server into the following folder To continue dick Next If you would like to select a different folder dick Browse Program Files x86 TrueConf Server Browse At least 29 8 MB of free disk space is required lt Back Next gt Cancel After the installation finishes you will have an option to launch TrueConf Manager 2010 2013 TrueConf All rights reserved
33. on using CID Conference ID If several group conferences are organized on TrueConf Server you can choose the conference directly from the SIP terminal For that e Organize a group conference in the Group Conferences tab of TrueConf Server configuration wizard Remember the CID e g c le22a39ba2a In the address bar of the terminal make call on your CID IP where IP address of the TrueConf gateway Note some terminals for instance Polycom PVX de lete special symbols from the address bar In this case for Polycom PVX you will need to enter c e22a39ba2a IP 5 10 3 2 Connection to the fixed name groupconf e Organize a group conference in the Group Conferences tab of TrueConf Server configuration wizard Remember the CID e g c le22a39ba2a In the Application tab of TrueConf Server configuration wizard create property default_mconf_name equal to the CID without c for the given example e22a39ba2a e Restart TrueConf Server e Make a call to the name groupconf IP from the terminal where IP is address of the TrueConf Gateway 5 10 3 3 Invitation to the conference from TrueConf Client e Add to the TrueConf Client address book terminals that you want you want to invite to the TrueConf conference in the format described in the paragraph 5 10 1 e Organize conference in the TrueConf Server configuration wizard or client application TrueConf Client e Invite terminals to the conference by a double click on the terminal name in the T
34. ou can find information on how to connect client application to server in the SIP Gateway Tab section of this document 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 6 TrueConf Server Administrator Guide 1 3 Recommended configuration for TrueConf Server system server e a Dual Core processor e 1GB RAM e 20Gb free hard disk space e 100 Mbit s Ethernet e MS Windows Server 2000 2003 2008 operating system 1 4 Recommended configuration for TrueConf Server client terminal e Intel or AMD Processor with 2 GHz or higher clock speed e 512 MB of RAM and 100 MB free hard disc space e Windows 2000 XP Vista 7 operating system e 256 kbps network connection in both directions e Webcam e Full duplex sound card e Headset in order to avoid echo 1 5 Recommended configuration for the use of HQ mode e Windows 2000 XP Vista 7 operating system e CPU Intel Core 2 Duo E6400 AMD 64 X2 4200 e 1GBRAM e DirectX 9c compatible video card at least 256 MB RAM Note To learn more about the use of TrueConf Server client application please refer to the Client Application Manual which is also included into the system documentation package 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 7 TrueConf Server Administrator Guide 2 Server setup in five minutes When TrueConf Server software is installed and server computer is connected to the network then the rest of server configuration wil
35. predefined e mail a Mail templates settings x Type of a mail Unregistered user missed call template Unregistered user missed call template Subject Registered user missed call template Invitation from caller_display_name Body Hello recipient_call_id a caller_display_name caller_call_id attempted to contact you over TrueConf Server at missed_call_time Our system indicates that you are not a TrueConf Server user yet Please contact the server administrator for user account to be able to receive calls Even if you do not have a camera you can still receive calls and see your friends and colleagues live and in person You will get true Business Quality video conferencing over the Internet crisp full screen video with high frame speeds and crystal dear synchronous audio even at bandwidths below 128Kbps With ondine presence notification and dial by e mail connecting with other subscribers is a snap Sincerely The TrueConf Team Set default Cancel Note Server logs time of the call name of the caller username This information is substituted by the server in the template using tags e recipient_display_name name e caller_display_name display name of the caller e caller_call_id id of the caller e missed call time time of the call Setting Description You can choose between templates for this event types e Registered user missed call template mail template t
36. rueConf Client address book 5 10 4 Problems and Solutions 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 41 TrueConf Server Administrator Guide SIP terminals do not connect with TrueConf Server Description Possible reason SIP terminals Invalid IP address in the cannot connect TrueConf Server with TrueConf configurations Server TrueConf Server is offline or has intermediate status Absent or incorrect parameters of TrueConf Sever on the SIP terminal No network connection There is no Incorrect codecs negotiation video and audio in the conference between TrueConf Server and SIP terminal 5 11 Aliases Tab Solution of the problem Check rightness and correspondence of the data in the SIP Gateway tab of the configuration wizard e Address an IP address of the network interface used for TrueConf gateway e Server IP of the host interface which is used for VoIP SIP server Run TrueConf Server by clicking Start button in the Services tab Indicate valid IP address and TrueConf Server port in the parameter window of the SIP terminal Check network connection on the PC with SIP terminal if SIP terminal is installed on the PC To do this you can use ping command with IP address of the PC where TrueConf Server is installed Make sure that SIP terminal supports one of audio codecs G 711 alaw ulaw G 728 G 729a and video codecs H
37. rver Administrator Guide If you don t have the registration code you can get it using Get Registration Code button Note to register the server for a second time press Register button in the About tab 4 If internet connection is working and registration is successful the following window will appear TrueConf Manager xf Broker registered successfully 5 Now TrueConf Manager will automatically restart The server is registered and ready to work 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 12 TrueConf Server Administrator Guide 5 Configuring Server 5 1 Service tab This tab s elements allow the server to start and stop makes possible the configuration backup and restoration viewing of server statistics and logs amp TrueConf Server Manager RU464 o a Service Server name ru464 trueconf name vcs Work path C TrueConf Browse SMTP Mailer Current state Server is working Stop User Accounts Restart Application View Log Group Conferences User Storage Endpoints Generate usage report Configuration SIP Gateway Generate Backup Settings Restore Settings Aliases About Server ru464 trueconf name vcs Setting Description This is the server unique name specified during the Server name registration It identifies the server in the TrueConf server network Work path Server work directory logs ar
38. t to save the generated installation files In the specified location the system will create the folder AppClient with the following files needed to install and configure the client application e Config dat e TCSetup exe Step 3 Copy the generated files to the client s computer Step 4 Run TCSetup exe on the client s computer and follow the wizard 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 45 TrueConf Server Administrator Guide 7 Set up the previously installed client application to work with video conferencing server 7 4 Manual configuration Go to the application network settings Setup Network Turn off the Connection default Default server connection if it is enabled Click Advanced Enter the IP address or DNS name and port of the server in the appropriate fields 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 46 TrueConf Server Administrator Guide 8 Roaming between servers Roaming allows subscribers of different TrueConf Servers to make video calls conduct group conferences and use collaboration tools The server which has a Roaming option enabled provides media streaming between remote servers that support this feature it too The number of servers involved in Roaming is unlimited Group video conferences will be conducted with regard to the limitations specified in the license of the server initiating the connection Video c
39. the corporate group Add user to the address book Delete user from address book Users can video call each other Group users can use collaboration tools Group users can conduct standard group video conferencing Allows to automatically add users to all personal address books This function usage is not recommended when the number of users is more than 100 Changes in the rights of the group take effect immediately after you tick the rights 5 4 1 User Properties Editing in the LDAP mode is unavailable Profile edit form is available in the Registry mode only 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 22 TrueConf Server Administrator Guide F Add new user Account information Status M Active TrueConf ID JohnSmith ru464 trueconf name E mail JohnSmith ru464 trueconf name Display Name ohnSmth FirstName John Last Name Lit Password ee Confirm fp Groups Element Description Can be Active or Passive Passive users cannot Status connect with the server but their account will not be deleted Mandatory field It is used for authorization and TrueConf ID calls Full TrueConf ID contains this TrueConf Server registered server name E mail E mail for user notification Mandatory field This name will be shown in the address books If this field is left blank then it will be filled in automatically by joining the First Name and Last Name
40. vailable LDAP dns lookup error 9003 failed with code 1202 Error during the initialization See Stdout log TrueCon f Server terminated at Mon Apr 23 16 01 40 2012 TrueCont Server started at Mon Apr 23 16 02 15 2012 no valid licenses available LDAP dns lookup error 9003 failed with code 1202 Error during the initialization See Stdout log TrueCon f Server terminated at Mon Apr 23 16 02 24 2012 m TrueConf Server started at Mon Apr 23 16 12 50 2012 no valid licenses available ee ee er ee ee ee 2010 2013 TrueConf All rights reserved WWW TRUECONF COM 48 TrueConf Server Administrator Guide 10 Troubleshooting 10 1 Server does not start Trouble Server does not start the indicator is red in Current State field there appears a message The service is not running 1 Possible reason You have no license or the license is expired Workaround contact your reseller or distributor 2 Possible reason Some server files are missing or have been damaged Workaround reinstall TrueConf Server 10 2 Information shown in manager program is corrupted or couldn t be saved Trouble Your changes in manager are corrupt or couldn t be saved After the manager has restarted some information is missing Possible reason No access to registry or registry is corrupt Workaround Grant read write access to registry Open manager as a user with administrator rights if needed Reenter the information
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