Bosch Autodome FAQ`s
Contents
1. AutoDomes equipped with a TCP IP Communications Module A The IEEE 802 3 standard limits Ethernet communications over Cat5e Cat6 UTP copper to 100m 328ft If your application has cameras beyond the 100 meter reach of copper a remote data closet would be needed Alternatively a UTP to fiber optic media converter can be used to extend wiring distances from 2km 6 560ft to 5km 16 400ft or more Q Does the AutoDome IP support DHCP A No Q Does the AutoDome IP support DNS A Yes BOSCH Invented for life AutoDome Modular Camera System Frequently Asked Questions Troubleshooting Wireless Connectivity Q What should I do when I can t view the AutoDome IP Q Can the AutoDome IP camera transmit a wireless camera over the network but it responds to IP ping command Since you can ping the camera it is configured correctly for the network and has a unique IP address The next step is to open Internet Explorer and point it at the camera confirm that the camera delivers a web page and then view the MJPEG video stream If you can view the MJPEG stream but not the MPEG 4 streams verify that you have the latest Bosch MPEG ActivexX driver installed If the MPEG ActivexX driver is installed and you still cannot see the video you may need to adjust your firewall settings A few people want to view the same camera How do configure multicast on our switch Configuring a managed switch to support multicast requ2. Is there an equivalent of a G3Basic for outdoor use A Yes The 200 Series has an outdoor EnviroDome housing option Fiber Optics Camera Resolution Q Does the new AutoDome support the same fiber optic Q What resolution options are available on the various modules as its predecessor AutoDome camera modules A Yes A All AutoDome Camera Modules provide high resolution images Fixed camera modules deliver 540 TVL of horizontal resolution while the PTZ camera modules Fixed Camera Modules deliver up to 470 TVL Q Do the AutoDome Fixed Camera Modules utilize Dinion imaging technology A Yes The AutoDome 100 Series Fixed Camera Modules feature Bosch s award winning Dinion imaging technology Both Color and Day Night Fixed Camera modules utilize integrated Dinion 15 bit imaging and unique XF wide dynamic range technology BOSCH Page 3 of 15 Invented for life AutoDome Modular Camera System Frequently Asked Questions Freeze Frame Q What is the new freeze frame option A When the dome moves from shot to shot there is now the option to freeze the image until the next position is reached This eliminates the blurry images associated with that movement It also reduces storage needed on some DVRs and bandwidth usage in IP based systems Housing Q What is the material the sunshield is made of A It is actually a high impact polycarbonate material It helps keep heat away from the main cast aluminu
3. image size settings are available on the AutoDome IP enabled cameras Each AutoDome IP camera supports 4CIF full imager resolution 2CIF 1 2 D1 CIF and QCIF Can individual video clients use different image settings i e different image sizes image quality settings and frame rates No but each AutoDome IP camera can deliver up to three independent IP video streams The image settings image size quality frame rate etc for each IP stream can be configured independently BOSCH Invented for life AutoDome Modular Camera System Frequently Asked Questions Integration Compatibility Q Does Bosch provide DVRs to record the IP video of these cameras A The DiBos 8 0 is capable of displaying and recording IP video streams from up to 32 Dinion IP camera connections In addition AutoDome IP video can be recorded on VIDOS Network recorder or directly to an iSCSI RAID array Q What is iSCSI A iSCSI pronounced eye skuzzy a protocol that serializes SCSI commands and converts them to TCP IP for transmission across a network Q Is the AutoDome IP version compatible with other manufacturers products A Itis possible to integrate the JPEG video stream to virtually any third party JPEG or MJPEG compatible video management systems BOSCH Page 12 of 15 Invented for life AutoDome Modular Camera System Frequently Asked Questions Network Bandwidth Q How much bandwidth is required on the n
4. 6 Technical Specifications 6 Temperature Rating 7 Troubleshooting 7 Upgrades niche A eae ce hed eee ase eee eee eds 7 Virtual Mask iii 7 Hybrid Operation Accessing Analog Video 8 Compatibility wai EA nmaa add aii 8 Page 1 of 15 Installation Configuration Accessing Live Video 9 Alarming IIIA wets a Aa le low alae 9 B bbl sses nsa pisici pasaia EA aun ayes are aoa 9 Camera Setup 2 3638 080 5 6602 o ede e eee ee ae eae cas 9 Diagnostics IA IIIA 10 IP Image Streaming 10 MountingBrackets 10 Snapshot wi EK IAA 10 Time Synchronization 10 Troubleshooting 11 Video Motion Detection 11 Video Settings 11 Integration Compatibility 12 Network Bandwidth 13 IP Image Streaming 13 SUPPOTE serieren ere mo iea a E A Pe eae 13 Technical Specifications 13 Troubleshooting 14 Wireless Connectivity 14 Security Device Security 15 Video Security 15
5. tool utility to push firmware updates Amber LED CONsteady iphase 26232 of RS485 Q ytop p to multiple IP enabled AutoDome cameras Amber LED ON steady IP communications module is being used and is communicating properly internally simultaneously Amber LED Blinking Bad data or data addressed to another camera ls recelved A Yes the VIDOS video management system can be used to simultaneously push firmware updates to multiple AutoDome IP cameras IP Image Streaming limit for th fall l amu Q cen you set a limit ort e number of allowable Time Synchronization simultaneous connections Q Can you synchronize camera time date with a specific A No the number of connections is depending on the PC or DVR Network Time NTP Server transmission mode you choose A Yes the AutoDome IP supports the time protocol RFC 868 Mounting Brackets Q Can Gen3 mounting brackets be used A The existing Gen3 AutoDome Wall Mount Pendant Arm is not compatible with the new AutoDome Modular Camera System but the mounting hole pattern is the same from old to new The Mast LTC 9541 01 Corner LTC 9542 01 and Flat Roof Adapter Plate LTC 9230 01 from the Gen3 Series AutoDome can be used with new AutoDome cameras The Roof Parapet and Pipe Mount from the Gen3 Series are not compatible with the new AutoDomes but Gen3 Roof Mounts can be converted by ordering a new style Pipe Mount Adapter VG4 A 9543 BOS
6. 9 Upgrades Q Can AutoDome 100 Series domes be upgraded to add PTZ functionality A Yes all AutoDome modules are completely interchangeable Simply upgrade to the 200 300 or 500i Series CPU Module and add a Color or Day Night PTZ Camera Module BOSCH Page 7 of 15 Invented for life AutoDome Modular Camera System Frequently Asked Questions Hybrid Operation Accessing Analog Video Q What receivers are required to view the IP video on an analog monitor A VIP XD if full 4CIF real time images are required VIP XD can also display quad image from 4 cameras Q Why is there still a coax connector connection on the TCP IP equipped AutoDome cameras A This connection can be used to provide simultaneous connection to both IP based and conventional analog systems Q Can it be used point to point to an analog monitor or VGA monitor A Yes Use a VIP XD Decoder Q Can I view analog pictures simultaneously with live viewing over the network A Yes Compatibility Q Isa hybrid AutoDome IP camera compatible with Bilinx control over the coax A No It is not compatible but the full Bilinx style functionality is available over the IP network via the built in html setting pages BOSCH Page 8 of 15 Invented for life AutoDome Modular Camera System Frequently Asked Questions Installation Configuration Accessing Live Video Q Can you create customized web pages for viewing live vi
7. AutoDome Modular Camera System Frequently Asked Questions Table of Contents General Functionality Above Horizon Viewing 2 Accessing IP Video 2 Advanced Alarm Control 2 Alarming 240053325 sec aase ese e needa peieinea ee E E 4 2 Audio Support 2 AutoTrack I IIIA 2 Bubble ios ie i ee ace dace aie bee Seas 2 Cable Compensation 3 Camera Options 3 Camera Resolution 3 Compatibility 3 Connectivity e derive ees dee Bawa eae ed 3 Fiber Optics HENA Bee SUSE LE aed Ses 3 Fixed Camera Modules 3 Freeze Frame IIIA ae eg See ee es 4 HOUSING IIIA et ead Rees 4 Image Quality 4 Image Resolution 4 Image Stabilization 4 Inverted Operation 4 IP Image Streaming 5 LICENSING IAEA 5 Modularity 52220062404 tated oe ete ee chee wadcke 5 Pan Tilt Zoom 5 Pre positions 6 Privacy Masking 6 Protocol Support 6 Recording ii IA eh esa dee os 6 Snapshot iia aia ete dye tes
8. BOSCH Invented for life AutoDome Modular Camera System Frequently Asked Questions General Functionality Above Horizon Viewing Q I ve heard that AutoDome will allow me to view above the horizon but how A There is a decorative skirt on the pendant bubble which must be removed Then inside the dome s menus is an option for Tilt Range Limit This can be adjusted up to a maximum of 17 above horizon Accessing IP Video Q Is special software required to view the IP video A You can view video and control all TCP IP equipped AutoDome camera settings using Microsoft Internet Explorer Additionally you may use Bosch VMS or VIDOS Video Management systems or DiBos 8 0 DVR to view and record video from the AutoDome IP camera Q How many users simultaneous connections are available to the IP video stream A All AutoDome cameras equipped with the TCP IP Communications Module support multi unicast multicast and streaming modes The answer depends on the encoder s settings and the capabilities of the network 5 simultaneous users when in multi unicast mode up to 25 simultaneous users when in multicast mode Advanced Alarm Control Q What is Advanced Alarm Control AAC A Advanced Alarm Control uses a sophisticated rules based logic engine to determine how to manage alarms In its most basic form a rule could define which input s should activate which output s In a more complex fo
9. CH Page 10 of 15 Invented for life AutoDome Modular Camera System Frequently Asked Questions Troubleshooting Q Are there tools to determine if the camera is getting enough power A Yes the AutoDome s OSD will flash a message on the video if the dome voltage drops below acceptable voltage limits The dome also provides an advanced built in diagnostic utility which monitors and reports on camera voltage levels Q I m dropping frames and getting artifacts What should I do A Take a look at the encoder settings This might happen if you are attempting to send large images at high frame rates but have set the bandwidth and quality settings very low It may it may be that the data rate required to deliver the desired settings is too high for the bandwidth that is available on the network Try using a smaller image size or lower frame rate and see if performance improves If not this might also indicate a network congestion problem Video Motion Detection Q How many motion detection zones or areas can you create A The 500 Series supports up to 10 motion detection presets Preset shot positions 90 99 Q Are the video motion detection zones or areas individually configurable A Within each of these a specific region of interest can be defined and virtual masks can be used to ignore motion in specified areas Page 11 of 15 Video Settings 9 What resolution
10. TZ between housings Pan Tilt Zoom Q Do TCP IP versions of AutoDome support Power over Ethernet PoE A No the current IEEE 802 3af standard limits Power over Ethernet output to 15 watts which is insufficient to support AutoDome PTZ operation Q Does the AutoDome provide digital zoom capabilities A Yes The 300 and 500i Series provide up to 12x of digital zoom once the optical zoom range of the camera has been reached BOSCH Invented for life AutoDome Modular Camera System Frequently Asked Questions Pre positions Q What is a custom pre position tour A The standard pre position tour simply shows each shot sequentially You can add or remove shots but they are still shown in sequence The custom tour allows the user to define which shots are visited when and how often Q How many pre positions does AutoDome support A The AutoDome 200 Series supports up to 64 user defined presets The 300 and 500i Series support up to 99 user defined presets Privacy Masking Q How many privacy masks does AutoDome support A AutoDome 300 and 500i Series domes support up to 24 individual privacy masks up to 8 masks per scene Q What is the purpose of blurred privacy masks A Blurring is useful when privacy must be maintained but determining the presence of motion is required Q Can privacy and virtual masks be configured with multiple corners vertices A Yes AutoDome masks can be
11. deo A No this will be offered in the future via a web tool kit Alarming Q How do I make an alarm trigger an action event A It is athree step process First Define the input under Input Setup Second Define output under Output Setup Third Create a rule under Rule setup which links the input s to the desired output s Q Is the camera capable of making an IP video connection triggered by alarm or motion A Yes Q Do the IP versions of AutoDome transmit the the alarm input data with the video A Yes AutoDome IP cameras support this functionality Q Can I switch the output relays remotely over network A Yes Bubble Q Can l order a rugged bubble A All AutoDomes are supplied with rugged bubbles as a standard feature Q How do you remove the bubble from the pendant models A Pushin tab with small screwdriver and rotate bubble counter clockwise Page 9 of 15 How do you remove the bubble from the in ceiling models Loosen but do not remove small screw in side of trim ring with small Phillips screwdriver and rotate bubble counter clockwise Camera Setup Q A Is there a faster way to exit lengthy menus Yes use the ZOOM function to jump to EXIT Can use the CTFID with the IP version of the dome The CTFID uses Bilinx up the coax to communicate with the dome which the IP version does not support However all of the screens supported in the CTFID are included
12. ere developed for moving pictures and are designed to optimize streaming video performance JPEG was developed for still images When using JPEG in streaming video applications each individual frame or image must be encoded MPEG differs from JPEG in that it uses interframe encoding which further compresses the video data by only encoding the differences e g the pixels that have changed between periodic key frames MPEG 4 is the compression method of choice for all normal video viewing and recording over network as it is optimized for video leading to lower bandwidth requirements JPEG is generally only chosen for special tasks such as sending snapshots to an FTP server Q Why do the TCP IP versions of the AutoDome have both MPEG 4 and JPEG streaming A MPEG 4 provides better quality video at lower bandwidth JPEG can be viewed with standard decoders available in the operating systems e g ona PDA or with third party video management systems Page 5 of 15 Licensing Q If special software is required to view video via web browser does this software require a license A An ActiveX component is required This Activex component does not require a license and is automatically downloaded from the AutoDome when connecting from Internet Explorer Modularity Q Can move AutoDome Camera Modules between housings A Yes All AutoDome Camera Modules are hot swappable allowing you move cameras fixed and P
13. etwork for each IP video stream A AutoDome IP cameras can be configured for specific bandwidth targets and limits You can scale the bandwidth from 10Kbps to 10Mbps The amount of bandwidth required per camera depends on image size frame rate the quality settings e g amount of compression selected and the activity levels within the scene If we assume CIF resolution and medium activity levels bandwidth will average between 100 and 500Kbps If we assume 4CIF resolution and medium activity levels bandwidth will average between 400Kbps and 2Mbps Q Does the bandwidth requirement on the network increase with multiple connections A Each multi unicast stream needs its own bandwidth For example three recipients viewing a 1Mbps video stream will consume 3Mbps of network bandwidth In multicast mode each additional stream consumes near zero additional bandwidth so the three recipients will demand only 1Mbps from the encoder Q Can you configure bandwidth limits for AutoDome IP cameras A Yes via the camera settings page IP Image Streaming Q Does the AutoDome IP support unicast streaming A Yes Q Does the AutoDome IP support multicast streaming A Yes Q Does the AutoDome IP support broadcast streaming A No Page 13 of 15 Support Q Does it support SNMP so that it can be managed by my network management tools A Yes Technical Specifications Q Are there any wiring distance limitations for
14. event unauthorized viewing A No there is no encryption inside the AutoDome IP but it is possible to use third party devices to encrypt the data stream coming out of the AutoDome IP It is also possible to set up different user levels with different access rights privileges on the AutoDome IP BOSCH Page 15 of 15 Invented for life
15. he best picture quality Can use this with the AutoDome IP cameras MPEG 4 delivers equally good images as MPEG 2 in ACIF resolution and uses between 15 and 30 less bandwidth than MPEG 2 In addition lower frame rates are available with MPEG 4 while MPEG 2 is limited to real time Image Stabilization Q Is camera sensitivity reduced when the Image Stabilization feature is enabled No Unlike other stabilization solutions use of the stabilization feature has no impact on AutoDome camera sensitivity Inverted Operation Q Does the AutoDome support inverted camera operation Yes AutoDome PTZ models can be mounted upside down Both image and control can be configured for inverted operation to provide natural camera operation BOSCH Invented for life AutoDome Modular Camera System Frequently Asked Questions IP Image Streaming Q Can the AutoDome IP stream JPEG and MPEG4 to different devices A Yes Bosch s innovative tri streaming feature enables AutoDome IP to generate two independent MPEG 4 streams and a JPEG stream simultaneously Each of these streams can be sent to separate devices For example one stream could send low bandwidth CIF images to a remote central monitoring station one stream could send 4CIF images to a local VIDOS NVR or DiBos DVR for recording and a third stream could send JPEG images to a PDA device Q How do decide whether to use MPEG 4 or JPEG A MPEG standards w
16. in the IP web server and therefore you have all the same functionality accessible using Microsoft Internet Explorer For TCP IP models what camera settings are available over the browser interface All camera settings are directly available via the html settings pages How will the programming of the camera be accomplished for IP addresses and network function Via the Configuration Manager Utility or via the html settings pages For TCP IP models how will the programming of the camera be accomplished for camera feature set similar to Bilinx Via the Configuration Manager Utility or via the html settings pages What is the factory default TCP IP address on AutoDomes equipped with a TCP IP Module 192 168 0 1 the same as all Bosch Video over IP BVIP devices BOSCH Invented for life AutoDome Modular Camera System Frequently Asked Questions Diagnostics Snapshot Q What do the different LEDs inside the bubble tell me Q Can the camera send a snapshot image SMTP HTTP FTP PDA etc on an alarm video motion detection dry contact etc A Yes this can be accomplished via an http request For example http IP address snap jpg A The different LED signals represent different events Green LED ON steady Video is coming from Camera Module Red LED 5 sec ON 0 5 sec off CPU is nunning Support Red LED ON steady CPU is locked Good packets of data are received over Is there a
17. ires some additional understanding of how the switch works Please refer to the switch s user manual I do not have Java installed Where can I get this The Sun Java components can be downloaded for free from htt index html java sun com products plugin downloads do not have DirectX 9 0 installed Where can I get it The latest DirectX version is available from the Bosch website htt www boschsecurity us software cfm ex pandprdctgroup 359 amp expandfamily 100 amp expandprdct 3426 Page 14 of 15 video signal AutoDome IP cameras can be connected to any 802 11 compliant device point multipoint or access point point to point RF link for wireless video streaming from remote camera sites AutoDome IP can also be integrated with various licensed RF microwave and laser based wireless transmission technologies BOSCH Invented for life AutoDome Modular Camera System Frequently Asked Questions Security Device Security Q Can you restrict access to the IP enabled AutoDome cameras e g setup user accounts IP address filtering etc A Yes there are three user levels each with their own password and authorizations Q Can you configure the AutoDome IP to use specific network ports e g use an http port other than 80 etc A Yes communication can be switched to TCP Port 80 All the data will then tunneled through TCP Port 80 Video Security Q Is the camera s video stream encrypted to pr
18. m housing It cannot be dented or broken and it can be painted Q Is it possible to paint the dome and sunshield a different color Would the sunshield require special primers A Yes they can be painted The shield is already painted so no primer would be required to repaint Q What is the purpose of the plastic shroud for the power supply box A Itis purely decorative for the wall mounted version with the arm It gives the box a cleaner look against the wall rather than looking like just a square box It serves no functional purpose Image Quality Q Is the quality of the images transmitted over the TCP IP network as good as those from a conventional analog AutoDome camera Absolutely Using 4CIF resolution at 25 30 ips it is almost impossible to tell if the picture displayed on the monitor is traditional composite analog video or the compressed IP video stream Page 4 of 15 Image Resolution Q What is the relationship between CIF resolution and TV lines There is no relationship CIF denotes the amount of pixels in the compressed image Television Lines TVL denotes the capability of the imager to resolve small details The actual details shown in the image depend on the compression and bandwidth settings However by having up to 540 TVL imager resolution the AutoDome cameras are capable of providing unmatched sharpness in the image all tunable via the camera s settings page MPEG 2 gives t
19. me IP with standard PC video players e g Windows Media A Available on AutoDome 300 and 500i Series domes Player QuickTime etc Cable Compensation allows you to increase coax wiring distances by as much as 40 with no reduction in A This answer depends on the selected video the video output level Cable Compensation improves management system DiBos Version 8 for example image quality and reduces installation costs allows you to export video so that it can be viewed in Windows Media Player VIDOS exports in a proprietary format that can be played back in a freely distributed Camera Options video player Q What determines the IP video format of NTSC or PAL A This is determined by the camera s CCD imager In Connectivity NTSC cameras the imager runs at 30 ips and in PAL models at 25 ips This ensures that the image frequency matches the power frequency 60Hz for NTSC 50Hz Q There is an RJ45 connector on the interface board Is this for an Ethernet connection for PAL so that the AutoDome camera delivers the A It depends on which model you have or more best possible image It also ensures compatibility with specifically which Communications Module is inside existing analog video equipment the unit If there is an TCP IP module then yes this is an Ethernet connection If not then this is an ANALOG UTP video connection which can cause video problems if an Ethernet or any unterminated cable is inserted Q
20. or life AutoDome Modular Camera System Frequently Asked Questions Temperature Rating Virtual Mask Q What is the operating temperature range for the new Q What is a virtual mask and how does it differ from a AutoDome models privacy mask A A Virtual masks are similar to privacy masks in that they Series In Ceiling pongo Envirodome ry heoter kit can be drawn around a specific object contain up to 100 Series 12 F to 1220F 14 F to 122 40 F to 122 F 67 F to 12277 5 vertices and will automatically resize as the dome pans tilts and zooms However virtual masks are not 200 Seriesi le oenen ene eroe asne aon ae E visible to the user Instead they mask out areas from 200 series 14 F to 1220F 14 F to 1220F 4o F to 122 F 76 F to 122 the Auala ee Motion Peepar software and are used to hide unwanted motion such as trees or sooi Series Tore to 40 C 10 C to 40 C 40 C to 50 C 60 C to 50 C high traffic areas Troubleshooting Q When I open Internet Explorer to view video from the TCP IP equipped AutoDome camera it asks for an MPEG ActiveX component Where do get it A The ActiveX component is supplied with the camera on the CD If you have lost the CD or need the latest version go to the Bosch website where it can be downloaded for free http www boschsecurity us software cfm expandprdctgroup 359 amp expandfamily 10 O amp expandprdct 342
21. programmed with up to five corners to cover more complex shapes Protocol Support Q Does AutoDome support Pelco communications protocols A Yes Pelco P and D are supported with an auto detect baud rate so the dome will set itself according to the Pelco Data it sees on the RS485 bus Page 6 of 15 Recording Q Ihave recorded an mp4 archive onto my hard disk How can play this back A The MPEG player can be downloaded for free from the Bosch Security Systems website http www boschsecurity us software cfm expandprdctgroup 359 amp expandfamily 100 amp expandprdct 3428 Snapshot Q Does the camera provide the ability to capture a single image i e snapshot A Yes directly from the live view page Technical Specifications Q Is the AutoDome IP camera the same size and shape as conventional AutoDome cameras A Yes The TCP IP Communications Module fits inside any of the AutoDome housings thus the mechanical dimensions of the IP models are identical to the equivalent analog model cameras Q Other than IP video do these units have the same features as the respective AutoDome models A Yes all imaging features are present but since these are network cameras they do not support Bilinx or coax cable compensation features of the standard analog AutoDome camera models Q What type of MPEG 4 compression is used e g H 263 MPEG 4 Part 2 proprietary etc A MPEG 4 Part 2 BOSCH Invented f
22. rm inputs and outputs can be combined with pre defined or user specified keyboard commands to perform advanced dome functions Page 2 of 15 Alarming Q How many inputs outputs does AutoDome support A The AutoDome 300 and 500i Series can handle seven alarm inputs two of which can be programmed for EOLR End of Line Resistor supervision to sense if a contact is open or closed and whether a wire has been tampered with In addition the 300 and 500i Series support four outputs one relay rated at two amps and three additional open collectors Audio Support Q Do the IP versions have audio capability A Yes One way audio is possible With the IP version the Biphase lines can be used as a microphone input Of course once you do this you can no longer use Biphase AutoTrack II Q Can AutoTrack II be used in outdoor environments A Yes AutoTrack II incorporates Bosch s exclusive virtual masking technology making it well suited to both indoor and outdoor environments Q On which AutoDome models is AutoTrack II available A AutoTrack II is a standard feature on AutoDome 500i Series domes Bubble Q What is the material the bubbles are made of A Polycarbonate specially coated for scratch resistance BOSCH Invented for life AutoDome Modular Camera System Frequently Asked Questions Cable Compensation Compatibility Q What is cable compensation Q Can view video recorded using the AutoDo
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