Insert Your Logo Here - Sandhill Telephone Cooperative
Contents
1. Sandhill Telephone Cooperative End User Control Panel EUCP User Manual Verson 1 3 INTRODUCTION rcm c e n setting Up your Intemet Service icossucc nucis uucG nus UE FU nauxCEH Uu M EE UON EEUU RARE AEREA onda nnmnnn 3 Basic Require mie its ica cra peak p ER E ERN VES HUN RENS aAA A Aaa ea AEA aAA E KRVROULYRV EDU ERU 3 END USER CONTROL PANEL 121 ici itia trina io icio da eoe da cea edo Pado ood Ua co ooi Peto tein iai ciues BUC P Change PassWOTIU 6 5 i Io cEUI seo CxE ada caian 5 EUCP Add or Remove Basic Services eeeeeeeeeeeeeeeee ea a RR RR RR RR n 5 EUCP Modify Spam and Virus Setlings 1 1 11eeee eerie erronee enne nana uu nu aaa a nnn a au unua 6 EUCP Advanced Spam Settings and Filtering Options cse 8 EUC P Mariage WebSite caca 11 EUC mu eR 13 BUG P Glee Y Mawepe UST 14 EUCP Parental Controls Tattlemail oononnnnnnnnononccenononononnnnnnn narcos n nan rr rr ernnnanas 15 BUC P Briel Se WNS aia acid atada eU au DUE E 16 EUCP S Drive Remote Network Storage 1o 1oee eer eeee een nn anneau uum u aaa nnn uu aaa aa 17 EUCP Teni MICIO AV isaac incida EA RR ABER OUR ER RARE B RR PORA ROCA CR RR E A RR PR nd 22 BANDWIDTH SPEED TES T uciices tee once ud ea un xe ai vas p uds e unc noc Ue vus ay cuo vue esc ve dava ACE nu cu ua vau vuU CMS 25 ADDITIONAL RESOURCES renace 22. documents images filesorphotos This space is write accessible by you the site owner by using your Intemet browser Web Page Editor or ftp File Transfer Protocol Application It isalso read accessible to the rest of the world by typing the web space URL Uniform Resource Locator also known as your web address into their Intemet browser Your web space administration is password protected so your files will sta y safe and secure and will only be available forothersto view orcopy by surfing to your URL Upload a file Create a directory Advanced mode Current directory Actions Size bytes Del Rename directory Del Rename directory Upload a file Create a directory Advanced mode How do put files into my web space In orderforfilesto become available from your personal web space you must first put them there The method of doing this is called File Transfer Protocol ftp FIP isthe method of delivery but you must have a way to use this method known asan ftp client An ftp client isa software application that allows you to put files on the server upload and get files from the server download There are severaltypesof clientsthat can be used as mentioned below When you select Manage Website you see the one above What clients can I use to put files in my web space As mentioned before there are several types of ftp clients Programs such as WsFTP and SmartFTP are 10096ftp clients This
3. Tattlemail password in place this link will not appearon your EUCP With a Tattlemail password in place only the Greymail OPTIONS link can be used to accessthese changes See the section on Parental Controlsfora description of the Tattlemail feature If your anti spam and anti virus services are not automatically set up for you you may set them up by visiting the End User Control Panel and logging in to enable yourservice and manage your settings There is also a link to Greymail from the End User Control Panel for your convenience and the OPTIONStab in Greymail can also be used to adjust your spam and virus filtering options Once you have logged in to the EUCP with your User ID and password click on Modify Spam Virus Settings on the left hand menu You will then see the following items which you are allowed to modify A brief explanation of each item is provided below Email messages categorized asspam are left in your Greymail for 14 daysasthe default setting You are allowed to change this period of time You can leave a message in Greymail for any amount of time between land 14 days It is recommended to not set this time period too low so that you will have enough time to retrieve any email from Greymail that you would actually like to receive Log in to Greymail checkthe boxbeside the message s you would like to receive and click forward Selected messagesare then forwarded to yourinbox Set the amount of days you want messagesto remain
4. Underscore Dash Period or Dot Passwords may not begin orend with dot dash orunderscore 27
5. Webmail account by browsing to http webmail shtc net and logging in with your full User ID email address and password Webmail allows usersto accesstheir email from the Web They can create and send new messages import or create contact lists reply to orforward email or set up foldersto file and store email on the server They can use the personal calendar create notes and reminders oraccess Greymailto check quarantined spam emails or emails containing viruses from the Greymail link For more information on using Webmail see the built in Help files Folders Last Refres Sandhill ra ba Telephone Cooperative Mion 10 15 ri i afresh folder list Current Folder Work Emails E mail Quota 0 11M of Sign Out Compose Addresses Folders Options Search Help Calendar Notes GreyMail INBOX 36 Viewing Messages 1 to 8 8 total purge Eum gt m dum amp Cmm m Ll m um mm FS IransTorm electe T Mess Work Emails INBOX Move J Forward JM Read Unread Flag Untag Delete From O Date C lia e GreyMail 2 lt lt August 2005 gt gt a Demo User 5 57 am 22 NER NN NN 1 Demo User 3 54 am C Demo User 9 57 am Demo User 3 54 am Demo User 9 57 am C Demo User 3 54 am Demo User 9 57 am EP Demo Usa 9 54 am _Forward Jl Re no Messages 1 to 8 B total 13 EUCP Greymail This link on the EUCP takes you to your Greymail account where you will find emails determined to be spam
6. and emails containing viruses You may also accessGreymail by browsing to http greymail shtc net The Greymail home page is shown below a Ay MARE AS HARE AS DELETE FORWARD ALLOW VIEW READ UNREAD SELECTED deL ECTCD ALLOW SENDER STATS ae TD EDITA mensage Place cursor on image for detail keyi lt gt aa Y n eH E A From Search Subject Search Type Date clscbdbiinusciasheville com 4 Bet you ve seen this hot sector grow L3 detail 08 22 06 41 am Please note the OPTIONS link at the top right of the Greymail home page above When you click on this link you will see the advanced spam settings detailed in the Advanced Spam Settings section shown earlier in this manual Please note the iconsat the top right of the Greymail home page which are shown below A E a we dy li MARK AS HARE AS DELETE FORWARD FORWARD ALLOW VISI READ UNREAD SELECTED SELECTED ALLOW SENDER STATS Tag messages by selecting the tag box to the left of the message You can tag All or None using these boxes in the header Selecting the icons above will then take actions as described below e Mark as Read You have the ability to tag an email click on the boxto the left of the email and you will see a checkmark appear and then click the Mark as Read icon and that email will now show that it has been read e MarkasUnread You have the ability to tag an email and then click the Mark as Unread icon and that email will now show that i
7. in any denomination ef 30 mins Select the day s of the week the start time and the end time then hit add After you add or delete a time Glock you will need to hit save at the Bottom af this page for your changes ta take effect Day s of week Monday thru Sunday iMi Start Time End Time add Current Time Blocks to remove s time clock click en it then hit delete Monday thru Sunday 12 00am 01 00am ratteMail Password Access fo Greymar will require tire addrtrona password TatleMail Address Email address for T atitelMail login and stiempi notimeastron Save 15 EUCP Email Settings In the Email Settings section you may have the ability to change your email quota set up email aliases and to set up email forwards Sandhill Telephone reservesthe right to make these controls available to you or manage these controls on your behalf Upon clicking on the Email Settings link you will see a screen like the one below Default 0MB Email Quota custom 10 ma Email aliaz es demothree shte net demotour shte net Forward all mail to Mote ihis will maove your ial account and all associated mail amd send al mew mail to the address listed Below The Email Quota section above determines the amount of space you may use on the mail server in megabytes Once you have reached this amount of storage you will not be able to receive email until you delete old mail from
8. of running the tests again by clicking on either Retest Upload or Retest Download Your upload speed is 2 82 mb second Retest Upload Retest Download 26 Additional Resources Log in to www shtc net for further information regarding your email and Intemet services You can contact our Customer Service department at 843 658 3434 For technical support questions regarding your email or Intemet services contact 843 498 6600 User ID and Password Attributes The following attributes represent the acceptable parameters for User ID s and passwords User ID s User ID s must be atleast 2 but not more than 12 characters in length No spaces User ID s may only contain the following characters Letters A thru Z Digits 0 9 Underscore Dash Period or Dot User ID s may not begin orend with dot dash orunderscore Upper and lower case User ID s will be accepted but any uppercase characters will converted to lowercase automatically Many email systems only accept lowercase email addressesorconvert them to lowercase Since oursystems use the email addressasthe User ID this convention ensures that Bob gshtc net and bob shtc net do not get each others email Passwords Passwords must be at least 2 but no more than 12 charters in length No spaces Passwords are case sensitive Case matching will be enforced for passwords Passwords may only contain the following characters Letters A thru Z Digits 0 9
9. the installer application and double click on it to begin the install process The installer application istypically named setupXYZexe where XYZ refers to the version of the Windows Operating system supported by the installer The Install Wizard will prompt you forthe folder destination to install the S Drive program files You can browse to select the folderforthe installation and then click on Nextto install or click on Cancel to exit the Install Wizard The Install Wizard will copy the program filesto the destination folderand then install the program A restart is required to activate the S Drive application The Install Wizard will also create shortcuts in the Start Menu All Programs S Drive folder for SDnve and Uninstall S Drive Select the shortcut to run the program The Uninstall shortcut is used to uninstall the program should this be required 19 Starting S Drive When the S Drive program is initiated forthe first time by selecting the program icon in the Start Menu Programs list system tray or double clicking the shortcut the following screen is shown Your User ID will be displayed in the Usemame field File Utilities Help x Address edrwe htc nel O Connect Offline _ Restore drive at login Secure connection Username joeusertshtc nel Password TTT Save username passward This screen serves several functions including asdetailed below Allow accessto network storage functionality through yo
10. 7 User ID and Password Attributes 1 1 eon nonu auauauauuunuuunuuuuuuRRRRRRERERERERER RR ERERERRRRRRRRERENEN 27 Introduction This document is a user manual for your email and Intemet services It provides instructions for managing your email account s with the End User Control Panel including personal information and password changes spam and virus settings Webmail email access from the World Wide Web Greymail spam and virusrepository and Parental Controls Video email and other services Sandhill reservesthe right to make these controls available to you or manage these controls on yourbehalf Therefore yu may ormay not have accessto the controls mentioned in this manual Screen shots used in this manual are examplesonly Youractual screens may vary depending upon the controls and services made available to you by Sandhill Telephone Contact Customer Service at 843 658 3434 if you have questions regarding controls and services that are available to you Setting Up your Internet Service Contact Sandhill Tech support if you have questions related to the initial setup of youraccount This manual is intended to cover managing youraccount and services after youraccount s are established Basic Hequirements User ID s and Passwords User ID s should be entered in all lower case letters since many email systems can only accept email addresses in lowercase and your UserID is an email address in this system However p
11. Changes Logout A New Window NOTE Some changes made using this interface may take up to 30 minutes to take effect Click on the Run button at the Intemet Explorer Security Waming then click on the Run Button again at the File Downloading Security Waming to start downloading Download will take up to 10 minutes with SHTC DSL to Run and complete the installation of the software on to your PC with SHTC Dial Up it may take a few hours If you are using dial up make sure that the connection does not drop during the download Once download iscomplete restart your computer and follow the Trend Micro PC cillin Intemet Security Install Wizard which will guide you through the installation process Please read and click on l acceptthe terms in the license agreement click on the Next button Enter your PC cillin Reg Serial Number Click on the Next button Select which features you want to install Full installation is rec ommended and select the folder in which install it click on the Nextbutton Change any default Optional Online Services or simply click on the Install button Please wait a few minutes while the setup program installs Trend Micro PC cillin Intemet Security Suite Once installation is complete you must restart your computer for settings to take affect Click on the Finish button Save any open filesand close all programsand restart your computer After computer has been restarted you will see the T
12. Security will protect PC s from suspect and risky websites that are included in emails or during surfing NOTE Uninstall any existing Trend Micro ISK or other security software before downloading the security suite Click on the Trend Micro AV link to begin downloading the software Current Usage Mail Storage 22 04 MB of 100 MB Home Change Password Add Rem Basic Services Modify Spam Virus Settings Manage Website Webmail W Greymail 3 Email Settings EUCP rend Micro AV Download S Drive Speedtest A Manage S Drive MyAccount Page 3 New Window NOTE Some changes made using this interface may take up fo 30 minutes fo take effect Dialup time this month 0 hr 0 min 0 sec Dialup time last month 0 hr 0 min 0 sec Disk Use 0 00 MB of 10 MB Drive Use Unknown Video Mail Use O Mins Account Info Userid demo Name Demo User Account Humber 521 1234 Mail Settings Email Address demo 4szhtc net Mail Quota 100MB Incoming Mail Server mail shtc net Outgoing Mail Server smtp shtc net Radius Settings Userid demowshic net Idle Timeout 900 Seconds Max Simultaneous Logins 2 News Server news shto met Personal Web Site Settings URL hitip www shtc net demo FTP Server ftp shtc net Ftp Username demo 5 Drive Settings Status Enabled Quota 10 megabytes 22 Home Change Password Addi Egm Basic Services Modify Span Virus Settings Manage Website
13. Webmail Lo Greymail En Content Parental Controls Email Settings Trend Micro AY Download Drive Speedtest A Manage 5 Drive A Her Window MOTE Some changes made using this interface may take up to 30 mimites to take effect Click button for Software Dommload Click on the Download button for Software Download Trend Micro Security Suite 15 an easy to use comprehensive secunty solution that keeps out hackers viruses worms fraudulent emails and other threats It uses awarl canungz firevrall technology from Trend Micro and inchides antivinis Phishing amp spam protection Web site filtering privacy protection instant messaging security and more Eey Features Include ePasy to use firewall blocks hackers and other unknown threats stops viruses and worms and protects against emerging vines before they attack Protects against identity theft and online profiling eCharantines suspicious email attachments and blocks outbound messages contanmung potential viruses Protects users of the most popular IM services and shields you from IM spanuners thieves and online predators Blocks access to offensive Web site content eAnti Phishing amp Spam Blocker automatically stop dangerous Plushing emails and spam from getting into your mbox Phs they constantly adapt to the ever changing techmques of professional spamummers pratectimz you against the latest phishing schemes Automatica
14. and direct mail from blacklisted sendersto Discard or Graymail See details below Otherwise these options do not appearon the EUCP Advanced Spam Settings isthe section you would use to edit your spam sensitivity settings and specify typesof spam to quarantine to Greymail By selecting Edithere you will then be able to modify your settings The Advanced Spam Settings will be detailed later in this document Advanced Spam Settings The Blacklist isa mechanism for blocking emails from specific email addresses If you do not want to receive emails from certain senders you may add their addresses in this section Blacklist The Whitelist allows you to make sure that you alwaysreceive emails from specific senders To ensure that a certain someone semails are not sent to Greymail add them to this list Whitelist Both the Blacklist and Whitelist functions will accept wildcards using an asterisk asthe wildcard Using wildcards in front of a portion of an email address means every addressthat matchesthe rest of the address will be affected Forinstance if you were to putthe following address in your Blacklist file oobdomain net then all mail from anyone in the bobdomain net domain would be sent to Greymail Similarly if you were to put the following address in your Whitelist file joedomain net then all mail from anyone in the joedomain net domain would be sent to your inbox provided no viruses were detecte
15. asswords are case sensitive meaning upperorlower case letters used to establish your password will be checked for matching case each time you log in This providesan increased level of security with less likelihood of youraccount s being accessed by password generation technology employed by hackersand identity thieves Users must log in with their full User ID bobsmith shtc netfor example and password when initiating email sessions in orderto be able to send email asdetailed below Please guard your User ID and password information carefully See the Additional Resources section for password attributes length legal characters etc SMTP Authentication In orderto reduce virus and spam proliferation the outgoing email servers used to support your email account s require SMTP Authentication This may require that minor configuration changesin your email program be updated to support and enable SM TP Authentication Log in with yourfull UserID and password when initiating an email session Otherwise you will not be authorized to send email and will receive emor notifications upon attempting to send email Thisis an important step in preventing unauthorized individuals from distributing attacks and junk email and in uniquely identifying those users who launch such attacks This support only hasto be enabled once foreach account Forinformation on how to update most email applicationsto implement SMTP authentication go to SMTP Instructions and foll
16. d Finally you also have the option of having email sent from a Blacklisted sender either discarded immediately in which case you will never know it wassent to you or you can choose to have it sent to your Greymail The default setting is Greymail and is recommended Mail fram Blacklisted Senders Grevmail Change to Discard EUCP Advanced Spam Settings and Filtering Options By selecting Editon the Advanced Spam Settings section under Modify Spa m Virus settings you will then be able to modify yoursettings Advanced Spam Settings and Filtering adjustments allow you to customize your spam filters based upon the content within specific emails Use these screensto edit your spam sensitivity settings and adjust filters for specific types of spam Spam Sensitivity points Update Lower numbers mean higher sensitivity You may use fractional numbers i e 45 FILTERS General Spam Make Money Fast Work From Home scams Adult oriented content Supplement and drugs Weight Loss Money Laundering HTMLiGontent tests Spam sending tools and e mail lists O O O O 00 0 0 0 8 amp O 00 O O O O O O65 O O O O O O O 0 0 O O O O O O O O O O 0 00 O O O O Holiday Spam You have the ability to set an overall Spam Filtering sensitivity above You can set sensitivity anywhere between 0 and 999 where the lowest number indicates the strongest of filtering settings The default setting is5 You can also c
17. d mode The public html folderiswhere you would place all of your webpage related files and images Usemame isthe portion of your email address in front of the symbol for instance bob shtc net would have a usemame of bob This public html folderisaccessible to the rest of the world by surfing to http web shtc net usemame be sure to put a in front of your usema me The ftp folderisaccessible by anonymous ftp which means a user can surf to ftp ftp shtc net usemame No Tilde needed Once you are inside your desired folder you are presented with three options e Upload A Hle Allows you to put a file from your computerto your web space e Create A Directory Organize your web space by creating additional folders e Advanced Mode View important information about your files and change permissions What are the addresses that give to friends and family All addresses are composed of two things the domain of your ISP and your User ID Listed below isthe format you would use to accessthese sites e wantto accessmy files directly from an Intemet Browser using ftp o ftp ftp shtc net usemame no Tilde e want my fnends family to see my webpage o http web shtc net usemame e made a foldercalled images in my public html directory how do laccessit o Mhttp web shtc net usemame images 12 EUCP Webmail The Webmail link on the EUCP takes you to your Webmail account You can also access your
18. e glora gae wilh he correanence ala local dra E Driva cUenmberom link diraci bo a rpmaba sorgo server which looks and responde just iko amp kcal driyo A amp ncnasihis dive irm whin amy npplbcatuen post Eos you would access your hord dex This remoto server i keeps your es sale and secur prlecing wou hm accdenlal damian ar mabkeous piracy Ehienveg i Pkase node Mhal ia arder lor lha para Ic wok you mos dest 5e eannaciad lo fie Inlsemat Systlam Raquiraria rita Windows HT 4 ARO ZP Poniu il ar higher 50D Me al xwzxinhie hard dak teace inbomaelnucoozrz Mumnimaum zesiarzi FANE BiB Download amp Orive oben application Download Windows HT 4 Diz000 XP users 17 Downloading the S Drive Client Selecting the S Drive link on the End User Control Panel will display the System Requirements Download page shown below Selecting the Download link will begin the download process Versions of Windows Operating systems not shown on the System Requirements page will not work with S Drive It is recommended that you upgrade to a supported Operating System in orderto use this product Itis necessary to contact Customer Service to activate this product Be sure and askabout a numberof storage capacitiesthat are available This product may incuradditional biling when used S Drive Remote Storage s clrive Secure Remote Network File And Data Storage El amp TIVA Remote 4lorage Welcome ta S Dri
19. hit save Agg or edit names in the list then hit save All mail coming fram these senders weil be Spam Mail coming fram these senders will blocked not be blocked Viruses coming from these senders will always be blocked z E The screens below are used to select your Blacklist actions Spam Life Virus Notification and Greymail Notification settings as described earlier in this document Blacklist Preferences Messages from blacklisted senders can be sidelined placed in Greymaill or discarded These messages are currently sent to qreymail Discard messages IMscarded any message from a sender that has been blacklisted will be removed HOTE Messages are unrecoverable Greymagil any message from a sender that haz been blacklisted willbe view able in greymail Spam Life spam and Virus messages are automatically purged from greymail You can select the number of days a message stays in the mailbox This can be between 1 and 14 days Automatically delete messages after days Virus Hotification Grevinail can automatically send you an email when you receive a message containing a virus This feature is presently OT Turn natificatian an Greymail Notification The system can e mail reports on the contents of your Greymail Daily Q Weekly Q Off e 10 EUCP Manage Website The Manage Website link will take you to the control panel shown below Personal web space isa repository for you to store a website
20. hoose the level for each individual filter Experiment with the filters until you are satisfied with your exact filtering specifications After making your changes select Update in orderfor your settingsto take effect Below this panel you will see the Real Time Block list panel described on the next page Real Time Blocks are a method of blocking emails from specific countriesthat originate spam Once you make changes you must click Update so that your new selections go into effect It is recommended to leave RBLand Dialup List checked asthese are lists of addresses known to generate spam You can also Editand Save your Blacklist and Whitelist settings as shown below REALTIME BLOCKS L Block mail from Argentina L Block mail from Belgium d Block mail from Brazil d Block mail from China d Block mail from Colombia L Block mail from Germany Block mail from Greece L Block mail from Hong Kong d Block mail fram India LJ Block mail fram italy L Block mail from Japan Block mail from Korea d Block mail fram Kuwait Block mail from Malaysia d Block mail from Mexico L Block mail from Migeria d Block mail trom Peru L Block mail from Philippines Block mail from Russia Block mail from Singapore L Block mail from Spain d Block mail from Taiwan Block mail trom Thailand Block mail from Turkey L Block mail fram United Kingdom Dial Up List RBL Blacklist Whitelist Agd or edit names in the list then
21. in your Greymail and then select Change You cannot forward emails that contain virusesto your inbox Spam Life Cha nge days You have the ability to tum your Spam Filtering service off by selecting the Offtab Spam Filtering options will be detailed later in this document Off ps En Content Based Change A Greymail Notification consists of an emailed report containing all of the emails you received which were either classified asspam or classified ascontaining a virus and were sent to your Greymail You can decide to receive this report on a daily or weekly basisornotto receive it at all by clicking on one of the options below and then clicking on Change 9 of Greymail Notification O Daily Change Weekly The Virus Filtering Section simply allows you to tum on or off your Virus Filtering service This action may be recommended when you use additional software to provide virus protection Sa nd hill Telephone may elect to have this function on at all times regardless of the user settings to prevent proliferation of viruses Virus Filtering Turn OF The Virus Notification is an email which is sent to you and the email sendereach time an email is flagged ascontaining a virus You have the ability to tum this service on oroff asshown below Virus Notification Turn On By selecting Content Based Spam Hltering option you then have the ability to enter Advanced Spam Settings create a Blacklist a Whitelist
22. ius Settings Userid demoishic net Idle Timeout 900 Seconds Max Simultaneous Logins 2 News Server news shte net URL ht p wuww shic neti demo FTP Server ftp shtc net Ftp Username demo Status Enabled Quota 10 megabytes Please take a look at the menu on the left side of the main page above This menu gives you the ability to make changesto the services you receive aswell asto add orcancel individual services You can make changesto the services listed in the menu above and below you will find instructions on each one Asnoted some changes made using this interface may take up to 30 minutesto take effect As mentioned earlier you may not have the ability to change all of these services shown The parameters shown in the account info on the right are for example only and may not reflect the settings of youractual account Some screensin this manual may not appear like actual screens EUCP Change Password The screen shown below allows you to change your password Rememberthat passwords are case sensitive You must input your existing password and then a new password you will then need to verify your new password This will ensure that you do not mistype the new password Rememberto click on Save after you have entered in your new information It is important to rememberthat it could take up to 30 minutes after you click Save forthis change to take effect and it will affect all servicesthat require you to login with UserID and
23. lly secures PCs connected to wireless nebarorks at home or on the road System Requirements Windows 2000 XP oPentum III 450 MHz or higher oaldimmum system RAM 125 MB Windows Vista 34 bit oPentum III S00 MHz or higher oldiumum system RAM 512 ME s50 MB of available hard disk space Internet access Supported protocol for email scanning POPS and IMAP4A tor imcornung SMTP for outzomg Click the download button to the left to begin your RO that displays your user registration mimber Please make a note of it for future reference amp TREN dowmload of the software You will be taken to a page A MIC ama 23 Be sure to record the Product Registration Serial Number for use in installing the software once it is downloaded to yourPC PC cillin Reg Serial Number Click on the Download Now Icon to begin downloading software Software Download 4 Home Click the link below to begin downloading the Trend Micro security software You Change Password 2 will need one key for each copy of the software you install Add Rem Basic Services 2 m3 Click on the icon to Modify Spam Virus Settings PRA begin downloading Manage Website ES Webmail E Your Existing Keys Greymail A Email Settings 4 Trend Micro AV Serial Number Description Delete Download S Drive EFTO 2800 1974 8346 9396 1 m Speedtest A j Manage S Drive Generate New Key Apply
24. loppy 453 Other Places l Js nm fe Co Brive iy E My Documents uu i Shared Documents Control Panel Network Drives Details E sdrive shkc net on 5 Drive 5 My Computer Note 100G B free space for network storage is shown incorrectly in these screensand isa function of how the Windows O perating System interacts with network drives Actual capacity will be determined by the network storage package offering We hope you find thisto be a safe secure and convenient method of using network storage to reduce the risk of lost deleted ordamaged information Contact Customer Service if you have additional questions 21 EUCP Trend Micro AV Trend Micro Intemet Security is an industry leader in protecting hundreds of thousands of computers world wide Trend Micro PC cillin Intemet Security is an easy to use comprehensive security solution that keeps out hackers viruses worms Trojan Horses phishing attackers sypware slow downs and unwanted changesto operating systems and critical software It uses award winning firewall technology from Trend Micro and includesantivirus phishing and spam protection You also get home network control Wi Fi intrusion detection URL filtering parental control security check and identity protection Trend Micro PC cillin Intemet Security also stops spam that in the past has gotten past security disguised asan image Plus coming in a nearfuture release Trend Micro Intemet
25. meansthat their only function isto put files on a server and get files from a server These are great for people who are only storing files in their web space orare using a text editor like Notepad or WordPad to create web pagesand then uploading them when they are done Programs like Dream Weaver and FrontPage are webpage editors also known as HTML editors that in addition to creating and editing web pages also have a built in ftp client Thisis handy for creating many web pagesand then uploading them quickly When uploading with any of these programs ensure the upload is made to the public html folder in order for uploaded information to be seen by the world And lastly there isthe web based software that you accessfrom the Manage Website link Our ftp tool allows you to upload files from your Intemet browser without the need forthese third party programs Simply go to ourftp site log in with your User ID and password choose the directory that you would like to put your files in and then upload See detailsbelow 11 What steps do I take to use the web based ftp tool 1 Surfto http webftp shtc net 2 Enter your User ID and password 3 Clickthe link of the folder you wantto upload your files Upload a file Create a directory Advanced mode Current directory File Dir Actions Size bytes Date Del Rename directory Jun 27 10 46 Del Rename directory Jul 6 08 50 Upload a file Create a directory Advance
26. ow the instructions End User Control Panel The End User Control Panel EUCP isa quick and easy way for you to manage your Intemet account and account settings via the web To accessthe EUCP you must browse to our website www shtc net and click or click the MY Account link on the homepage of our website www shtc net Once there you must enter your full User ID and password to log in You will then see the home page below which shows your cument usage forthe month metered Dialup youraccount information as well as your mail radius and personal website settings Thisisa good location to check your email and personal web storage info This screen is known as Home in the drop down menu on the left Home Change Password Add Rem Basic Services Modify Spam Virus Settings Manage Website Webmail WA Greymail A Email Settings Trend Micro AW Download S Drive Speedtest W Manage S Drive 3 Mew Window NOTE Some changes made using this interface may take up to 30 minutes fo take effect Current Usage Mail Storage 22 04 MB of 100 MB Dialup time this month 0 hr 0 min O sec Dialup time last month 4 hr 0 min 0 sec Disk Use 0 00 MB of 10 MB Drive Use Unknown Video Mail Use 0 Mins Account Info Userid demo Name Demo User Account Humber 521 1234 Mail Settings Email Address demos htc net Mail Quota 100MB Incoming Mail Server mail shtc net Outgoing Mail Server smtp shtc net Rad
27. password If you have a DSL account it may be necessary to match this password in your DSL modem orrouter Contact 843 498 6600 for more information Forgot yourpassword Contact 843 658 3434 Gave See the Additional Resources section for password attributes length legal characters etc EUCP Add or Remove Basic Services This screen allows you to enable ordisable your basic services You can tum Email Web Space Dialup and S Drive either on oroff by clicking the buttons that are labeled Tum On or Tum Off As the screen below mentions by disabling Email or Web Space you will lose any mail or web files that are stored on the server Be sure to retrieve any mail or web files before you tum these services off Use the buttons below to modify the respective services Mote By disabling email or web you will lose any mail or web files thal are stored on fhe server Be sure to retrieve any mail or web filas before you tum there services off Email currently on Web Space currently on a drive currently on EUCP Modify Spam and Virus Settings With anti spam and anti virus services yourtime spent using the Intemet is now much more enjoyable Your emailsthat are classified as spam and those containing viruses are quarantined in one location for you which iscalled Greymail so your inbox isn t cluttered with spam and your computerand valuable data aren t at risk of being comupted by dangerous viruses If you have a
28. rend Micro PC cillin Intemet Icon To configure the protection status register your subscription update and scan your computer Once your subscription has been registered you will receive a confimation e mail from TMOS reg trendmicro com Please do not reply to this e mail but keep this information in a secure place forfurther reference This information helps our Technical Support Team provide you with assistance which you can access24 hoursa day 7 daysa week at 498 6600 24 Bandwidth Speed Test Ever wonder what kind of speed you are really getting With Speed Test you can find out easily and quickly by running a test on yourupload and download connection speeds Here show To accessthe speed test you must visit the following website http soeedtest shtc net First enable JavaScript if this function is not already enabled Please enter your email address Please remember to enable JavaScript for this test You must enter in your email address and click on Go You will then be told that your connection is being tested and to please wait while the revving speedometeris displayed Once the test is complete you will see the following screen where your speed is displayed Your speed is 424 Kb second Run Upload Speed Test 25 If you d like to see yourupload speed click on Run Upload Speed Testat the bottom of the previous page Yourspeed will then be tested and displayed to you and you will also have the option
29. selecting the Start Menu All Programs and the S Drive program icon from the program list to connect the drive The same starting network storage connection screen above will appear The usemame and password will already be populated and should not be re input unless a change is required Your User ID will be displayed in the Usemame field The same selections are available for Connection at startup SSL encryption General and Advanced settings Click on Connectto connect the drive The network drive will appearin most Windowsapplications when users select a Save As function and can be chosen asthe target drive for saving files or creating folders The network drive is available forfile and directory manipulation using DOS commands The network drive is also available for most search applications and will disp la y folders or files matching the search criteria The network drive will appear when the user selects My Computerto display other hard disk drives and devices with removable storage Hard Drive CD DVD Floppy drives Filesand folderscan be dragged and dropped onto the drive icon to create copies of these files and folderson the network drive Y My Com puter Fie Edit View Favorites Tools Help o Back 7 gt zi ya Search s Folders Fi Address My Computer v A f Local Disk C A System Tasks View system information T Add or remove programs G Change a setting Devices with Removable Storage IH 344 F
30. t hasneverbeen opened e Delete Selected This icon allows you to delete emails you have tagged e Forward Selected Check the boxto the left of any email you would like forwarded to your inbox then clickthisicon The email will be forwarded to your inbox e Forward and Allow This icon forwardsthe selected email s to your inbox and places the sendersemail addresson your Whitelist You will be taken to the Greymail options page and must select the Save button under your Whitelist to save your changes e Allow Sender If you tag an email in your Greymail and then click on the Allow Sender icon this email address will be placed on your Whitelist You will be taken to the Greymail options page and must select the Save button under your Whitelist to save your changes e View Stats By clicking on the View Stats icon you will be able to view your spam and virus statistics for the months you have had service 14 EUCP Parental Controls Tattlemail This section of the EUCP allows you to manage your Parental Controlsand TattleMail See below for descriptions of the options available on this screen Note Parental Controls may not be available to all users These features require specific authentication methods in orderto perform theirfunction Contact Sandhill Telephone for further information Parental Control Add the time blocks for which you would like this account to be sble to log in below Y ou may add multiple Blocks of time
31. the mail server Please be aware that increasing your mail storage may result in an increase in your monthly invoice You may need to contact Customer Service to increase these limits this option may not be shown in this panel The Email Alias section above allows you to add up to 100 different addressesfor which email amives at yourone main account Forexample if your User ID is Bob and you make an alias called J im any mail sent to J im shtc net will be delivered to your Bob shtc net account You must click on Save to save your changesto this panel In the section labeled Forward all mail to above you can insert a new address for which you would like all email addressed to yourold addressto be forwarded to Yourexisting mail will be removed from the mail server and all new mail will be redirected to the email addressthat you enter It is very important to retrieve any existing mail from the server before you enable this feature or it will be lost permanently To remove a forwarder simply delete it then click on Save 16 EUCP S Drive Remote Network Storage Storing critical files on the network reducesthe risk orimpact of malicious attacks viruses hardware problems accidental deletion and lost or damaged equipment S Drive Remote Network Storage providesa safe and secure storage facility on a network server for storing text documents photos web pages soreadsheets and otherfiles S Drive combinesthe securit
32. ur full email usemame and password This functionality must be activated by Customer Service Selecting the Drive letter associated with the network drive from the drop down menu Typically letters D thru Zcan be assigned asthe drive designator Selecting whether you want the drive to connect at system startup by clicking on this checkbox This will connect the drive each time your system starts or resta ts Select whether you want SSL Secure Sockets La yer protocol used in file transfers by clicking on this checkbox SSL availability requires Wind ows NT 4 0 2000 XP Accessto General settings forthe network storage application by clicking on the Settings ta b It is recommended to leave these settings at their default values Accessto Advanced settingsforthe network storage application by clicking on the Advanced ta b It is recommended to leave these settings at their default values When the usemame password and drive letter selections are complete and choicesare made for Connection at startup SSL encryption General and Advanced Settings click on Connectto connect the network drive and finish the initiation of the program 20 Using S Drive Once the program isinitiated a screen will be displayed showing the network drive with its designatoris connected and available foruse just like any otherdrive on the computer If users elect not to have the network drive connect on system start up they can connect the drive by
33. ve Remote Storage Setup program This program will install S Drive Remote Storage on pour computer Ibis strongly recommended that you exit all Windows programs before running this Setup Program Click Cancel to quit Setup and close any programs you have running Click Next to continue with the Setup program WARNING This program i protected by copyright law and international treaties Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under law ou are now ready to install 5 Dirive Remote Storage Fress the Next button to begin the installation or the Back button to retur to the previous screen Depending on your computer hardware this process may take a couple minutes to complete Sec secure Remo File And Data Storage Installing Files We are now installing 5 Drive Remote Storage Please wait while this process completes Depending on your computer hardware this may take a while Cancel 18 Installing the S Drive Client After selecting the download box you will be asked if you want to run or save the installer application Select Run or Save If Run is selected the installer will begin and open the Install Wizard If Save is selected the installerfile will be downloaded to the location specified in the Save Asdialog box Once saved locate
34. y of network storage with the convenience of a local drive Once S Drive isenabled the network drive is accessible from within applications just like a local drive on your computer You can drag and drop orcopy filesto orfrom the network drive serverusing Windows Exploreror using DOS commandsorSave Save as commands within many applications Searchescan also be extended to network drives Backupscan be scheduled and run automatically using the File Transfer Manager and full orincremental backups are supported S Drive makes using remote storage quick easy and reliable S Drive allows users with Windows NT 4 0 2000 amp XP Operating Systemsto securely transfer store and accessfiles without having to leam a new application FTPSusing Secure Sockets Layer SSL is supported by S Drive by creating an encrypted tunnel through which FTP transfers data Secure FIP or SFTP is also supported by S Drive and provides 128 bit encryption of all transmitted data Server side support is required forboth of these secure protocols Telephone Cooperative t Home Help Change Password Add Rem Basic Services Modify Spam Virus Settings Manage Website Webmail H Greymail A Email Settings Download S Dnve Speedtest D Manage S Drive Logout B New Window NO Sol Ue NOTE Some changes made using this interface may take up to 30 minutes to take effect i S Orwe rlegeales ie salely and security el nmemaola l
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