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1. Choose Yes to enable automatic upgrade and provisioning When set to No GXW400x will only do upgrade once at boot up When Check every day or Check every week is checked user can specify Hour of the day 0 23 or Day of the week 0 6 Default time is Monday 1AM There are three options to choose from Always check for New Firmware at Boot up Check New Firmware only when F W pre suffix changes and Always Skip the Firmware Check If set to Yes configuration file is authenticated before acceptance This protects the configuration from an unauthorized change For firmware encryption It should be 32 digit in Hexadecimal Representation End user should keep it blank The GXW400x series supports SIP over TLS It has built in private key and SSL certificate The user specified SSL certificate used for SIP over TLS is in X 509 format You may also customize the SSL Private Key The user specified SSL private key used for SIP over TLS is in X 509 format Grandstream Networks Inc GXW400x User Manual Page 23 of 36 Firmware 1 0 1 8 Last Updated 5 2008 SSL Private Key Password System Ring Cadence Call Progress Tones Lock Keypad Update Disable Voice Prompt Disable Direct IP IP Calling Lifeline Mode Failover to FXO Gateway FXO Gateway NTP server Syslog Server andstream Innovative IP Voice amp Video Enter SSL Private Key password here Configurat
2. Table 9 ADVANCED SETTINGS Admin Password Administrator password Only the administrator can configure the Advanced Settings page Password field is purposely left blank for security reasons after clicking update and saved The maximum password length is 25 characters Layer 3 QoS This field defines the layer 3 QoS parameter which can be the value used for IP Precedence or Diff Serv or MPLS Default value is 48 Layer 2 QoS Value used for layer 2 VLAN tag Default setting is blank STUN Server IP address or Domain name of the STUN server Grandstream Networks Inc GXW400x User Manual Page 22 of 36 Firmware 1 0 1 8 Last Updated 5 2008 Keep alive interval Firmware Upgrade amp Provisioning Via TFTP Server Via HTTP or HTTPS Server Firmware Server Path Config Server Path Firmware File Prefix Firmware File Postfix Config File Prefix Config File Postfix Allow DHCP Option 66 to override server Automatic Upgrade Authenticate Conf File Firmware Key SSL Certificate SSL Private Key andstream Innovative IP Voice amp Video This parameter specifies how often the GXW400x sends a blank UDP packet to the SIP server to keep the hole on the NAT open Default is 20 seconds Enables GXW400x to download firmware or configuration file through either the TFTP or HTTP server This is the IP address of the configured TFTP server If selected and it is non zero or not blank the GXW400x retr
3. unit 2 Key in the MAC address Use the following mapping 0 9 0 9 22 press the 2 key twice A will show on the LCD 222 2222 33 press the 3 key twice D will show on the LCD 333 3333 on PC Eo For example if the MAC address is 00068200e395 it should be keyed in as 0002228200333395 NOTE 1 Factory Reset will be disabled if the Lock keypad update is set to Yes 2 Please be aware by default the GXW400x WAN side HTTP access is disabled After a factory reset the device s web configuration page can be accessed only from its LAN port Grandstream Networks Inc GXW400x User Manual Page 36 of 36 Firmware 1 0 1 8 Last Updated 5 2008
4. 5 2008 andstream Innovative IP Voice amp Video CONFIGURING GXW400x Wu WEB BROWSER The GXW400x has an embedded Web server that allows users to configure the GXW400x through a Web browser such as Microsoft s Internet Explorer or Mozilla Firefox ACCESS THE WEB CONFIGURATION MENU The GXW400x HTML configuration menu can be accessed via LAN or WAN port From the LAN port 1 Directly connect a computer to the LAN port In Windows open a Command Prompt window Type in ipconfig release the IP address etc becomes 0 Type in ipconfig renew the computer gets an IP address in 192 168 2 x segment by default Open a web browser type in the default gateway IP address http 192 168 2 1 You will see the login page of the device apron From the WAN port The WAN port HTML configuration option is disabled by default from factory To access the HTML configuration menu from the WAN port 1 Enable the WAN Port Web Access option via IVR option 12 2 Find the WAN IP address of the GXW400x using voice prompt menu option 02 3 Access the GXW400x Web Configuration page via WAN port using the following URL http GXW400x_ IP Address the GXW400x IP Address is the WAN IP address for the GXW400x NOTE If using a web browser to enter the configuration page strip the leading O s because the browser will parse in octet i e if the IP address is 192 168 001 014 please type in 192 168 1 14 Once the
5. Downlink Bandwidth Enable UPnP support Reply to ICMP on WAN port WAN side HTTP Telnet Access Cloned WAN MAC Addr Enable LAN DHCP LAN Subnet Mask LAN DHCP Base IP LAN DHCP Start IP LAN DHCP End IP DHCP IP Lease Time DMZ IP andstream Innovative IP Voice amp Video The syntax is std offset dst offset start time end time Default is set to MTZ 6MDT 5 M3 2 0 M11 1 0 MTZ 6MDT 5 It indicates a time zone with 6 hours offset with 1 hour ahead which is the US central time It is positive if the local time zone is west of the Prime Meridian and negative if it is east Prime Meridian nternational or Greenwich Meridian M3 2 0 M11 1 0 The 1st number indicates Month 1 2 3 12 for Jan Feb Dec The 2nd number indicates the nth iteration of the weekday 1st Sunday 3rd Tuesday etc The 3rd number indicates Weekday 0 1 2 6 for Sun Mon Tue Sat Therefore this example is the DST which starts from the second Sunday of March to the 1st Sunday of November Default is English Languages supported with voice prompt This parameter controls whether the device is working in NAT router mode or Bridge mode Save the setting and reboot prior to configuring the GXW Maximum NAT ports typically one connection per port NAT TCP timeout in seconds NAT UDP timeout in seconds ISP specified WAN uplink bandwidth ISP specified WAN downlink bandwidth If set to Yes the GXW400x would act a
6. call will be rejected T1 is an estimate of the round trip time between the client and server transactions If the network latency is high select larger value for more reliable usage Maximum retransmission interval for non INVITE requests and INVITE responses Sets the payload type for DTMF using RFC2833 Send DTMF as in band in audio Send DTMF via RTP According to RFC 2833 Send DTMF via SIP INFO message Default is No If set to yes flash will be sent as DTMF event Default is Yes If Yes call features using star codes will be supported locally Allows the user to configure a User ID or extension number to be automatically dialed upon off hook Only the user part of a SIP address needs to be entered here The phone will automatically append the and the host portion of the corresponding SIP address SIP Extension to notify SIP server that the unit is behind the NAT Firewall NAT IP address used in SIP SDP message Default is blank Custom Ring Tone 1 to 3 with associate Caller ID when selected if Caller ID is configured then the device will ONLY uses this ring tone when the incoming call is from the Caller ID System Ring Tone is used for all other calls When selected but no Caller ID is configured the selected ring tone will be used for all incoming calls Distinctive ring tones can be configured not only for matching whole number but also for matching prefixes In this case symbol star will be used If ser
7. for a dial tone then hang up Flash Hook If user hears call waiting beep flash hook will switch to the new incoming call Also used to switch to a new channel for a new call Pressing pound sign will serve as Re Dial key Grandstream Networks Inc GXW400x User Manual Page 16 of 36 Firmware 1 0 1 8 Last Updated 5 2008 andstream Innovative IP Voice amp Video CONFIGURATION GUIDE CONFIGURING GXW400x VIA VOICE PROMPT DHCP Mon Select voice menu option 01 to enable GXW400x to use DHCP STATIC IP MODE Select voice menu option 01 to enable GXW400x to use STATIC IP mode then use option 02 03 04 05 to set up IP address Subnet Mask Gateway and DNS server respectively FIRMWARE SERVER IP ADDRESS Select voice menu option 13 to configure the IP address of the firmware server CONFIGURATION SERVER IP ADDRESS Select voice menu option 14 to configure the IP address of the configuration server UPGRADE PROTOCOL Select voice menu option 15 to choose firmware and configuration upgrade protocol User can choose between TFTP and HTTP FIRMWARE UPGRADE MODE Select voice menu option 17 to choose firmware upgrade mode among the following three options 1 always check 2 check when pre suffix changes and 3 never upgrade WAN Port WEB ACCESS Select voice menu option 12 to enable WAN Port Wed Access of the device configuration pages Grandstream Networks Inc GXW400x User Manual Page 17 of 36 Firmware 1 0 1 8 Last Updated
8. profiles caller ID for various countries regions T 38 fax flexible dialing plans security protection SIPS TLS comprehensive voice codec including G 711 a u law G 723 1 G 726 16 24 32 48 bit rates G 729A B E and iLBC Safety Compliances The GXW400x is compliant with various safety standards including FCC CE Its power adapter is compliant with UL standard Warning use only the power adapter included in the GXW400x package Use of alternative power adapter may permanently damage the unit Warranty Grandstream has a reseller agreement with our reseller customers End users should contact the company from whom the product was purchased for replacement repair or refund If you purchased the product directly from Grandstream contact your Grandstream Sales and Service Representative for an RMA Return Materials Authorization number Grandstream reserves the right to change the warranty policy without prior notification Caution Changes or modifications to this product not expressly approved by Grandstream or operation of this product in any way other than as detailed by this User Manual could void your manufacturer warranty e This document is contains links to Grandstream GUI Interfaces Please download these examples http www grandstream com user_manuals GUI GUI_ GXW400x rar for your reference e This document is subject to change without notice The latest electronic version of this user manual is located http www gra
9. resume conversation If no flash button is available use hook flash toggle on off hook quickly You may drop a call using hook flash CALL WAITING Call waiting tone 2 short beeps indicates an incoming call if the call waiting feature is enabled Toggle between incoming call and current call by pressing the flash button First call is placed on hold Press the flash button to toggle between two active calls CALL TRANSFER BLIND TRANSFER Assume that call Caller A and B are in conversation A wants to Blind Transfer B to C 3 Caller A presses FLASH on the analog phone to hear the dial tone 4 Caller A dials 87 then dials caller C s number and then or wait for 4 seconds 5 Caller A will hear the confirm tone Then A can hang up NOTE Enable Call Feature must be set to Yes in web configuration page Caller A can place a call on hold and wait for one of three situations 1 A quick confirmation tone similar to call waiting tone followed by a dial tone This indicates the transfer is successful transferee has received a 200 OK from transfer target At this point Caller A can either hang up or make another call 2 A quick busy tone followed by a restored call on supported platforms only This means the transferee has received a 4xx response for the INVITE and we will try to recover the call The busy tone is just to indicate to the transferor that the transfer has failed 3 Continuou
10. ringing at the same time They will ring in the hunting group only This feature is applicable to incoming calls only INTER PORT CALLING In some cases a user may want to make phone calls between GXW ports when the gateway will be used as stand alone unit without any SIP server This feature will also be applicable when the gateway is used in mode Hunting Groups and will be registered to SIP server only with one master number In such cases users still will be able to make inter port calls by using the IVR feature For example the user connected to port 1 can reach the user connected to port 3 by dialing and 73 Digit 7 indicated using inter port calling feature digit 3 indicates port number which should be reached At the same manner the user connected to port 4 can reach the user connected to port 8 by dialing and 78 PSTN Pass THROUGH LIFE LINE The Ru 11 line jack on the GXW400x side connected to legacy PSTN line functions as a pass through jack when the GXW400x loses power or becomes unregistered In this case analog phone connected to FXS port 1 will be directly connected to RJ 11 jack marked as LINE The pass through life line mode enables the user to use the analog phone for PSTN calls directly without using an access code Grandstream Networks Inc GXW400x User Manual Page 14 of 36 Firmware 1 0 1 8 Last Updated 5 2008 andstream Innovative IP Voice amp Video SENDING AND RECEIVING FAX GXW400x supports fax in two
11. the behavior and distribute server load by setting hour of the day and or day of the week for upgrade Grandstream Networks Inc GXW400x User Manual Page 35 of 36 Firmware 1 0 1 8 Last Updated 5 2008 andstream Innovative IP Voice amp Video RESTORE FACTORY DEFAULT SETTING WARNING Restoring the Factory Default Setting will DELETE all configuration information of the phone Please BACKUP or PRINT out all the settings before you approach to following steps Grandstream will not take any responsibility if you lose all the parameters of setting and cannot connect to your VolP service provider FACTORY RESET There are two 2 methods for resetting your unit Reset Button Reset default factory settings following these four 4 steps 1 Unplug the Ethernet cable 2 Locate a needle sized hole on the back panel of the gateway unit next to the power connection Insert a pin in this hole and press for about 7 seconds Take out the pin All unit settings are restored to factory settings IVR Command Reset default factory settings using the IVR Prompt Table 5 Dial for voice prompt Enter 99 and wait for reset voice prompt Enter the encoded MAC address Look below on how to encode MAC address Wait 15 seconds and device will automatically reboot and restore factory settings PON Encode the MAC Address 1 Locate the MAC address of the device It is the 12 digit HEX number on the bottom of the
12. to RFC 2915 One mode can be chosen for the client to look up server The default value is A Record If the GXW400x has an assigned PSTN telephone number this field should be set to Yes Otherwise set it to No If Yes is set a user phone parameter will be attached to the From header in SIP request This parameter controls whether the GXW400x needs to send REGISTER messages to the proxy server The default setting is Yes Default is No If set to Yes the SIP user s registration information is cleared on reboot Default is No If set to Yes user can place outgoing calls even when not registered if allowed by ITSP but is unable to receive incoming calls Allows the user to specify the time frequency in minutes for the GXW400x to refresh its registration with the specified registrar The default interval is 60 minutes or 1 hour The maximum interval is 65535 minutes about 45 days Defines the local SIP port the GXW400x will listen and transmit The default value for Profile 1 is 5060 and 6060 for Profile 2 Defines the local RTP RTCP port pair the GXW400x will listen and transmit It is the base RTP port for channel 0 When configured channel 0 will use this port _value for RTP and the port_value 1 for its RTCP channel 1 will use port_value 2 for RTP port_value 3 for its RTCP and so on The default value for Profile 1 is 5004 and 6004 for Profile 2 Default is No If set
13. 4 05 07 10 12 13 14 15 16 17 47 71 78 86 99 Enter a Menu Option DHCP Mode PPPoE Mode or Static IP Mode IP Address IP address Subnet IP address Gateway IP address DNS Server IP address Preferred Vocoder MAC Address WAN Port Web Access Firmware Server IP Address Configuration Server IP Address Upgrade Protocol Firmware Version Firmware Upgrade Direct IP Calling Phone calls between different ports of the same GW in case no SIP server is in use Voice Mail RESET Invalid Entry User s Options Enter 27 for the next menu option Enter to return to the main menu Enter 01 05 07 10 17 47 86 or 99 Menu option Enter 9 to toggle the selection If user selects Static IP Mode user need configure all the IP address information through menu 02 to 05 If user selects Dynamic IP Mode the device will retrieve all IP address information from DHCP server automatically when user reboots the device The current WAN IP address is announced Enter 12 digit new IP address if in Static IP Mode Same as Menu option 02 Same as Menu option 02 Same as Menu option 02 Enter 9 to go to the next selection in the list e PCMU e PCMA e iLBC e G 726 e G 723 e G 729 Announces the Mac address of the unit Enter 9 to toggle between enable and disable Announces current Firm
14. ASH to bring B C in the conference If C does not answer the call A can press FLASH back to talk to B If A presses FLASH during conference C will be dropped out If A hangs up the conference will be terminated for all three parties when configuration Transfer on Conference Hangup is set to No If the configuration is set to Yes A will transfer B to C so that B and C can continue the conversation om to HUNTING GROUP This feature allows user to setup a single SIP account on the gateway and have the ability to use all FXS ports to make receive calls Using this feature all ports active in same hunt group will have the same phone number and incoming calls will be distributed in a round robin manner among the ports active in that hunt group The number of hunting groups is limited by the number of ports each GXW model has i e each port can be its own hunt group The most practical and efficient way to use hunt groups is to assign 2 or 3 ports to separate hunt groups One additional and popular way to use the Hunting Group feature is called multiplexed analog lines In this configuration a legacy PBX system with 8 FXO trunks can be connected to 8 GXW 4008 ports configured as a hunt group The GXW can be registered to a SIP server provider using only one phone number If the SIP service provider allows multiple calls to the same number the GXW will allow 8 concurrent calls to the same SIP number All office members ca
15. EQXXXXXXXXXXXX Where XXXXXXXXXXXX is the LAN side MAC address of the device i e cfg000b820102ab The configuration file name should be in lower cases FIRMWARE AND CONFIGURATION FILE PREFIX AND POSTFIX Firmware Prefix and Postfix allows device to download the firmware name with the matching Prefix and Postfix This makes it possible to store ALL of the firmwares with different version in one single directory Similarly Config File Prefix and Postfix allows device to download the configuration file with the matching Prefix and Postfix Thus multiple configuration files for the same device can be stored in one directory In addition when the field Check New Firmware only when F W pre suffix changes is selected the device will only issue firmware upgrade request if there are changes in the firmware Prefix or Postfix MANAGING FIRMWARE AND CONFIGURATION FILE DOWNLOAD When Automatic Upgrade is set to Yes Service Provider can use P193 to have the devices periodically check with either Firmware Server or Config Server whenever they are defined This allows the device periodically check whether there is any new changes need to be taken similar to the AntiVirus Software to upgrade the Virus Definition files Screenshot is below Automatic Upgrade E No E Check every day G Check every week Hour of the day 0 23 De of the week 0 6 If automatic upgrade is enabled service provider can further customize
16. HTTP request is entered and sent from a Web browser the user will see a log in screen There are two default passwords for the login page User Level Password Web pages allowed End User Level 123 Only Status and Basic Settings Administrator Level admin Browse all pages Only an administrator can access the ADVANCED SETTINGS configuration page 1 There are six different tabs Status Basic Settings Advanced Settings Profile 1 Profile 2 and FXS Ports on the top of the screen after login To open each page click on the tab 2 Click on Profile 1 to enter your SIP Server SIP Proxy Registrar information Enter the IP Address or FQDN of the Server under SIP Server and or Outbound Proxy 3 Click on FXS ports to enter the extensions or account information You will need to fill in the following information for each extension Once the extensions are configured you are finished Grandstream Networks Inc GXW400x User Manual Page 18 of 36 Firmware 1 0 1 8 Last Updated 5 2008 andstream Innovative IP Voice amp Video 1 601 601 Se Ext 1 Profile 1 2 602 602 SR Ext 2 Profile 1 3 603 603 Ext 3 Profile 1 4 604 604 Wei Ext 4 Profile 1 5 605 605 hie Ext 5 Profile 1 6 606 606 K Ext 6 Profile 1 7 607 607 SEN Ext 7 Profile 1 8 608 608 EES Ext 8 Profile 1 4 Click Update after changing any setting and then Re boot to confirm changes 5 After reboot check the
17. Putthe PC running the TFTP server and the GXW400x device in the same LAN segment 3 Please go to File gt Configure gt Security to change the TFTP server s default setting from Receive Only to Transmit Only for the firmware upgrade Grandstream Networks Inc GXW400x User Manual Page 34 of 36 Firmware 1 0 1 8 Last Updated 5 2008 andstream Innovative IP Voice amp Video 4 Start the TFTP server in the phone s web configuration page 5 Configure the Firmware Server Path with the IP address of the PC 6 Update the change and reboot the unit CONFIGURATION FILE DOWNLOAD Grandstream SIP Device can be configured via Web Interface as well as via Configuration File through TFTP or HTTP HTTPS Config Server Path is the TFTP or HTTP HTTPS server path for configuration file It needs to be set to a valid URL either in FQDN or IP address format The Config Server Path can be same or different from the Firmware Server Path A configuration parameter is associated with each particular field in the web configuration page A parameter consists of a Capital letter P and 2 to 3 Could be extended to 4 in the future digit numeric numbers i e P2 is associated with Admin Password in the ADVANCED SETTINGS page For a detailed parameter list please refer to the corresponding firmware release configuration template When Grandstream Device boots up or reboots it will issue request for configuration file named C
18. SIP account should be set to Active while the group members should be set to the port number of the Active Port Example configuration of a multiple hunt group FXS Port 1 SIP Usel and Authenticate ID entered Hunting group set to Active FXS Port 2 SIP UserlD and Authenticate ID left blank Hunting Group set to 1 FXS Port 3 SIP UserlD and Authenticate ID left blank Hunting Group set to 1 FXS Port 4 SIP Usel and Authenticate ID entered Hunting group set to Active FXS Port 5 SIP Usel and Authenticate ID left blank Hunting Group set to 4 FXS Port 6 SIP Usel and Authenticate ID left blank Hunting Group set to 4 FXS Port 7 SIP UserID and Authenticate ID entered Hunting group set to Active FXS Port 8 SIP UserlD and Authenticate ID left blank Hunting Group set to 7 Hunt Group 1 contains ports 1 2 3 Hunt Group 4 contains ports 4 5 6 Hunt Group 7 contains ports 7 8 Grandstream Networks Inc GXW400x User Manual Page 26 of 36 Firmware 1 0 1 8 Last Updated 5 2008 andstream Innovative IP Voice amp Video TABLE 11 PROFILE SETTINGS Profile Active SIP Server Outbound Proxy SIP transport NAT Traversal DNS Mode User ID is Phone Number SIP Registration Unregister on Reboot Outgoing Call w o Registration Register Expiration Local SIP port Local RTP Port Use random port When set to Yes the SIP Profile is activated SIP Server s IP address or Domain name provided by V
19. Status Page to confirm the extensions are successfully registered You can now use your standard phones connected to ports FXS1 to FXS8 to make calls IMPORTANT SETTINGS The end user must configure the following settings according to the local environment NOTE Most settings on the web configuration pages are set to the default values NAT Settings If you plan to keep the gateway within a private network behind a firewall we recommend using STUN Server The following three 3 settings are useful in the STUN Server scenario 1 STUN Server under Advanced Settings webpage Enter a STUN Server IP or FQDN that you may have or look up a free public STUN Server on the internet and enter it on this field If using Public IP keep this field blank 2 Use Random Ports under Advanced Settings webpage It really depends on your network settings so set this parameter to Yes or No whichever works Generally if you have multiple IP devices under the same network it should be set to Yes If using a Public IP address set this parameter to No 3 NAT Traversal under the Profile web pages Set this to Yes when gateway is behind firewall on a private network DTMF Methods DTMF Settings are in Profile pages e DTMF in audio e DTMF via RTP RFC2833 e DTMF via SIP INFO Enable one or more DTMF methods based on your PBX system Preferred VOCODER Codec The GXW400x supports a broad range of voice codecs Under Profile web pages choose your pre
20. TN line will be always connected to the phone connected to FXS port VoIP calls will not be allowed in this configuration 3 If set to Always Disconnected user can only place VoIP calls regardless of any power loss and or SIP registration problems User will be unable to place receive any PSTN calls This feature allows users to place an outgoing PSTN call in case there is a loss of registration SIP server unreachable of all FXS profiles If set to YES when GW recognizes a loss of registration all outgoing calls will be routed over the to preconfigured FXO gateway IP Address or URI of the FXO GW URI or IP address of the NTP Network Time Protocol server Used by the phone to synchronize the date and time The IP address or URL of System log server This feature is especially useful for the ITSP Internet Telephone Service Provider Grandstream Networks Inc GXW400x User Manual Firmware 1 0 1 8 Page 24 of 36 Last Updated 5 2008 Syslog Level Primary RADIUS Server Primary RADIUS Auth Port Primary RADIUS Acct Port Primary Radius Server Secret Secondary RADIUS Server Secondary RADIUS Auth Port Secondary RADIUS Acct Port Secondary Radius Server Secret RADIUS Timeout RADIUS Retry Download Device Configuration andstream Innovative IP Voice amp Video Select the GXW400x to report the log level Default is NONE The level is one of DEBUG INFO WARNING or ERROR Syslog mess
21. WARE UPGRADE Software upgrade can be done via either TFTP or HTTP HTTPS The corresponding configuration settings are in the ADVANCED SETTINGS configuration page FIRMWARE UPGRADE THROUGH TFTP HTTP HTTPS To upgrade via TFTP or HTTP HTTPS the Firmware Upgrade and Provisioning upgrade via field needs to be set to TFTP HTTP or HTTPS respectively Firmware Server Path needs to be set to a valid URL of a TFTP or HTTP HTTPS server server name can be in either FQDN or IP address format Here are examples of some valid URL firmware mycompany com 6688 Grandstream 1 0 1 8 or 168 75 215 189 NOTES e TFTP server in IP address format can be configured via IVR Please refer to section CONFIGURATION GUIDE for instructions If TFTP server is in FQDN format it must be set via web configuration interface e Grandstream recommends end user use the Grandstream TFTP server Its address can be found at htto www grandstream com firmware html Currently the TFTP firmware server IP address is 168 75 215 189 For large companies we recommend to maintain their own TFTP HTTP HTTPS server for upgrade and provisioning procedures e Once a Firmware Server Path is set user needs to update the settings and reboot the device If the configured firmware server is found and a new code image is available the GXW400x will attempt to retrieve the new image files by downloading them into the GXW400x s SRAM During this stage the GXW400x s LED
22. ages are sent based on the following events product model version on boot up INFO level NAT related info INFO level sent or received SIP message DEBUG level SIP message summary INFO level inbound and outbound calls INFO level registration status change INFO level negotiated codec INFO level Ethernet link up INFO level 9 SLIC chip exception WARNING and ERROR levels 10 memory exception ERROR level The Syslog uses USER facility In addition to standard Syslog payload it contains the following components 2 SS eN ou g CONE GS_LOG device MAC address error code error message Example May 19 02 40 38 192 168 1 14 GS_LOG 00 0b 82 00 a1 be 000 Ethernet link is up IP Address or FQDN of the primary RADIUS Server Primary Radius server authentication port Default value is 1812 Primary Radius server accounting port Default value is 1813 Special secret string should be preconfigured according to RADIUS Server configuration IP Address or FQDN of the secondary RADIUS Server Secondary Radius server authentication port Default value is 1812 Secondary Radius server accounting port Default value is 1813 Special secret string should be preconfigured according to RADIUS Server configuration Default value is 2 seconds The time between retries the GXW will send Access Request message to RADIUS server in purpose to authenticate it Default value is 3 times Number of times the device will tr
23. andstream Innovative IP Voice amp Video GXW400x FEATURES The GXW400x is a next generation IP voice gateway that is interoperable and compatible with leading IP PBXs Softswitches and SIP platforms The GXW400x series FXS gateway is auto configurable remotely manageable and scalable The GXW400x gateway comes in two models the GXW 4004 and GXW 4008 each offering superb voice quality traditional telephony functionality easy deployment and 4 or 8 FXS ports respectively Each model features flexible dialing plans PSTN failover integrated call routing to support a pure IP network call and an external power supply SOFTWARE FEATURES OVERVIEW e 4or8FXS ports e Two RJ 45 ports switched or routed e Multiple SIP accounts amp profiles 4 or 8 accounts choice of 2 profiles per account e Supports Voice Codecs G711 a u Annex amp Il G723 1A G726 ADPCM with 16 24 32 40 bit rates G729 A B E iLBC e 7 38 Fax e Comprehensive Dial Plan support for Outgoing calls e G 168 Echo Cancellation e Voice Activation Detection VAD Comfort Noise Generation CNG and Packet Loss Concealment PLC e Supports PSTN PBX analog telephone sets or analog trunks TABLE 3 GXW400x SOFTWARE FEATURES GXW400x FXS Analog Gateway Series Telephone Interfaces GXW4004 4 ports 4 SIP accounts amp choice of 2 profiles GXW4008 8 ports 8 SIP accounts amp choice of 2 profiles FXS RJ 11 Network Interface Two 2 10M 100 Mbps RJ 45 LED Indicator
24. ates PC or LAN port activity LEDs 1 8 Indicate status of the respective FXS Ports on the back panel Busy ON Solid Green Available OFF Slow blinking FXS LEDs indicates Voice Mail for that port NOTE e All LEDs display green when ON e Slow blinking of READY WAN and LAN LED together indicates a firmware upgrade or provisioning state e LEDs POWER READY and WAN are ON when device is up and running and successfully registered to the SIP Server e Slow blinking of READY LED indicates that device has not registered with any SIP Service provider Grandstream Networks Inc GXW400x User Manual Page 6 of 36 Firmware 1 0 1 8 Last Updated 5 2008 andstream Innovative IP Voice amp Video APPLICATION DESCRIPTION There are two scenarios where the GXW400x series can be effectively used to enable any business to leverage the benefits of VolP and the Internet EXAMPLES OF GXW400x CONFIGURATIONS Application One GXW 400x FXS Gateway Configuration Anywhere in the world Phones 4 or 8 Ports T GXW FXS Series FXS Gateway acts as a virtual office connecting analog phones directly to the gateway Application Two GXW400x amp GXW410x Scenario Toll Free Calling Between Locations Branch A Boston MA 4 employees Analog Phones xw4 GXW410x STE Branch B Denver CO 4 employees Grandstream Networks Inc GXW400x User Manual Page 7 of 36 Firmware 1 0 1 8 Last Updated 5 2008
25. atus The device ID in HEX format This is needed for ISP troubleshooting Note there are separate MAC addresses for the WAN side and the LAN side The LAN MAC address will be used for provisioning and can be found on the label coming with original box and on the label located on the bottom panel of the device Shows WAN IP address of GXW400x Contains the product model info Program This is the main software release Boot and Loader are not changed often Shows system up time since the last reboot Shows whether the PPPoE connection is running if connected to DSL modem Shows type of NAT the GXW400x is connected to via its WAN port It is based on STUN protocol Displays relevant information regarding the individual FXS ports Example Port Hook Registration DND Forward Busy Delayed Forward Forward FXS1 On Hook Registered No 613 FXS2 Off Hook Registered No 614 FXS3 On Hook Not No Registered FXS4 On Hook Registered Yes 615 FXS port 4 user has set Do Not Disturb FXS port 1 user has set his calls to be forwarded unconditionally to ext 613 FXS port 2 user has set his calls to be forwarded to 614 when his phone is busy FXS port 3 user is not registered with his SIP Server Advanced User configuration includes not only the end user configuration but also advanced configurations such as SIP configuration Codec selection NAT Traversal Setting and other miscellaneous configuration
26. ce of In audio RFC2833 and or SIP Info SIP RFC 3261 TFTP HTTP HTTPS TLS SIPS Syslog support HTTPS Telnet remote management using Web browser Yes Yes Output 12VDC Input 100 240 VAC 50 60 Hz Wall mount Desktop REN2 Up to150 ft on 24 AWG line Bellcore Type 1 amp 2 ETSI BT NTT and DTMF based CID Yes EN55022 EN55024 and FCC part15 Class B UL HARDWARE SPECIFICATION The hardware specifications of the GXW FXS series are detailed in Table 4 TABLE 4 HARDWARE SPECIFICATION OF GXW400x Ports LAN interface PSTN Port LED Console Universal Switching Power Adaptor Dimension Weight Temperature Humidity Compliance 4 or 8 FXS Ports 2 x RJ45 10 100Mbps switched or routed PSTN fail over port 4or8LEDs GREEN Console port for Hyperterminal login Input 100 240V AC 50 60Hz 0 5A Max Output 12V DC 1 25A UL certified 225mm L x 135mm W x 35mm H 0 29 Ibs 3 5 oz 32 104 F 0 40 C 10 90 non condensing FCC CE Grandstream Networks Inc GXW400x User Manual Firmware 1 0 1 8 Page 9 of 36 Last Updated 5 2008 BASIC OPERATIONS UNDERSTANDING GXW VOICE PROMPTS andstream Innovative IP Voice amp Video GXW400x has a built in voice prompt menu for simple device configuration To enter the voice prompt menu press on the standard analog phone connected to any FXS port TABLE 5 DEFINITIONS OF THE GXW VOICE PROMPTS Meng MT Main Menu 01 02 03 0
27. cecsesscusscscssesseususcecessseusassceecessuaescscsesesussseeecessesscsess 9 BASIC OPERATIONS E 10 UNDERSTANDING GXW VOICE PROMPTS cccccccsesessscsscecessscssscscceceessaeseeccsssauscscescesssaescsecenecessecesceesensssseceseesuseuees 10 PEAGING A PHONE CALL EE 11 PHONE OR EXTENSION NUMMER 11 alten ge 11 AT Te EE 12 CALE WV Hee 12 CATE TRANSFER EE 12 BLIND TRANSFER Ee 12 ATTENDED TRANSFER oia einean inaa anar a A A AEA a EE E E E 12 3 WAY CONFERENCING EEN 13 ERR ag EL EE 13 INTERNER EE EE EES EES EE EN 14 PSTN PASS THROUGH LIFE LINE nornir are EES EENS EES Da 14 SENDING AND RECEIVING PAX noieses cavgshcnetedvcdsusaetacessodaceue resist ds becveststodentsbedsesduadeiveeced3atsdaceess ENEE 15 SUPPORT RADIUS PROT OCOD EEN 15 CALL RE ATU Ses see aces ccc cette kek tc cics bec cee cece cel tee ce secede cee ce a te tet 16 CONFIGURATION GUIDE ME 17 CONFIGURING GXW400X VIA VOICE PROMPT ccessessseseseeseeeecseesececsueeesaeceeeecsueeessecseaessuesessecessessaeeesaesesaeeseeees 17 CONFIGURING GXW400x WITH WEB BROWSER 18 ACCESS THE WEB CONFIGURATION MENU 18 IMPORTANT SETTINGS cco ivsisesdvevccexdevacanceocsevavectenleoxoseuudasesedcsbaevece caved adecdecuees asdeuceeslesuebeaecedapuuusecaueaeiesusducead wonntegeee 19 RE 19 DTM Lee EE 19 PREFERRED VOCODER CODEC sississsessseseesesevienessevieassabsavenatisssuanandvaeatarssuitesseseaeesaendavevankeysnennnaenans 19 SAVING THE CONFIGURATION CHANGES sssssseseessessertessrertts t
28. change 31 Send CallerID for all config change 67 Block CallerID per call 82 Send CallerID per call 47 Direct IP Calling Dial 47 IP address No dial tone will be played in the middle Detail see Direct IP Calling section on page 12 50 Disable Call Waiting for all config change 51 Enable Call Waiting for all config change 69 Call Return Service Dial 69 and the phone will dial the last incoming phone number received 70 Disable Call Waiting Per Call 71 Enable Call Waiting Per Call 72 Unconditional Call Forward Dial 72 and then the forwarding number followed by Wait for dial tone and hang up dial tone indicates successful forward 73 Cancel Unconditional Call Forward Dial 73 and wait for dial tone then hang up 74 Enable Paging Call Dial 74 and then the destination phone number you want to activate in Paging mode 78 Enable Do Not Disturb DND When enabled all incoming calls will be rejected 79 Disable Do Not Disturb DND When disabled incoming calls will be accepted 87 Blind Transfer 90 Busy Call Forward Dial 90 and then the forwarding number followed by Wait for dial tone then hang up 91 Cancel Busy Call Forward dial 91 Wait for dial tone Hang up 92 Delayed Call Forward Dial 92 and then the forwarding number followed by Wait for dial tone then hang up 93 Cancel Delayed Call Forward Dial 93
29. code will be added automatically e 1 2 9 xx 2 9 xxxxxx allows dialing to any US Canada Number with 11 digits length e 011 2 9 x allows international calls starting with 011 3469 11 allow dialing special and emergency numbers 311 411 611 and 911 Note In some cases user wishes to dial strings such as 123 to activate voice mail or other application provided by service provider In this case should be predefined inside dial plan feature and the Dial Plan will be x Subscribe for MWI Default is No When set to Yes a SUBSCRIBE for Message Waiting Indication will be sent periodically Send Anonymous f this parameter is set to Yes the From header along with Privacy and P_ Asserted_Identity headers in outgoing INVITE message will be set to anonymous blocking Caller ID Anonymous Call Default is No If set to Yes incoming calls with anonymous Caller ID will be rejected with 486 Rejection Busy message Special Feature Default is Standard Choose the selection to meet some special requirements from Softswitch vendors Example of vendors CBCOM RNK Session Expiration Grandstream implemented SIP Session Timer The session timer extension enables SIP sessions to be periodically refreshed via a SIP request UPDATE or re INVITE When the session interval expires if there is no refresh via a UPDATE or re INVITE message the session will be terminated Session Expiration is the time in seconds at whic
30. csuecsescseeseeseasecaseeaeecseesaeeaees 8 TABLE 5 DEFINITIONS OF THE GXW VOICE PpoMpTS senenn nne 10 TABLE 6 CALL FEATURES TABLE STAR CODE s nsnssnssnsinstntteritstettaristintantantartaninstat tanani nntannannar ranan nenr annes 16 TABLE 7 BASIC SETTINGS PAGE DEFINITIONS cccssccscccssessecseecseccseeceeceseecseccseessecseceseecseesuesaseseeecaeesaeenaeeas 20 TABLE 8 STATUS PAGE DEFINITIONS cccccccssecssessseesseeseccsecssecsescssesseeasesssecseccsecsaesaeecseesuseeseeeeesseseaeeaaeeas 22 TABLE 9 ADVANCED CONFIGURATION PAGE DEFINITIONS cccccsccsseesseeseceseceseessecsescseesueeseeeeeecseecseesaeeneeeas 22 TABLE 10 FXS PORTS CONFIGURATION DEFINITIONS ss snssssesissistististtstartistattnisstatantintn ntan tannnr ranan nennn nne 26 TABLE 11 PROFILE PAGE DEFINITIONS ccsscccssscessceeesceesseeesececsececsesecsseceseecesscecseeseasecesseecasescseecnseecnseeesees 27 CONFIGURATION GUI INTERFACE EXAMPLES GXW400x User Manual http www grandstream com user_manuals GUI GUI_ GXW400x rar 1 SCREENSHOT OF ADVANCED SETTINGS CONFIGURATION PAGE 2 SCREENSHOT OF BASIC SETTINGS CONFIGURATION PAGE 3 SCREENSHOT OF FXS PORTS CONFIGURATION LOGIN PAGE 4 SCREENSHOT OF PROFILE 1 CONFIGURATION PAGE 5 SCREENSHOT OF PROFILE 2 CONFIGURATION PAGE 6 SCREENSHOT OF STATUS PAGE Grandstream Networks Inc GXW400x User Manual Page 3 of 36 Firmware 1 0 1 8 Last Updated 5 2008 andstream Innovative IP Voice amp Vi
31. deo WELCOME Thank you for purchasing the Grandstream GXW400x Analog FXS IP Gateway The GXW400x offers an easy to manage easy to configure IP communications solution for any business with virtual and or branch locations The GXW400x supports popular voice codecs and is designed for full SIP compatibility and interoperability with third party SIP providers thus enabling you to fully leverage the benefits of VolP technology integrate a traditional phone system into a VolP network and efficiently manage communication costs This manual will help you learn how to operate and manage your GXW FXS Analog IP Gateway and make the best use of its many upgraded features including simple and quick installation multi party conferencing and direct IP IP Calling This IP Analog Gateway is very easy to manage and scalable specifically designed to be an easy to use and affordable VoIP solution for the small medium business or enterprise Gateway GXW400x Overview The new GXW400x series has a compact and quiet design no fans and offers superb audio quality rich feature functionality strong security protection and good manageability It is auto configurable remotely manageable and scalable The GXW400x features 4 or 8 port FXS interface for analog telephones dual 10M 100Mbps network ports with integrated router PSTN life line in case of power failure and an RS232 serial port for administration In addition it supports the option of 2 SIP Server
32. dstream Innovative IP Voice amp Video Grandstream Networks Inc Analog IP Gateway GXW400x 4 or 8 FXS Ports GXW400x User Manual www grandstream com Firmware Version 1 0 1 8 support grandstream com andstream Innovative IP Voice amp Video TABLE OF CONTENTS GXW400x User Manual Vd 2Kei eil TE 4 GATEWAY GXW400X OVERVIEW uiccccccccccceeeeeccccccceececuaeeeeeeeceeeesueuesuneessssseceeeseaeaeeensesssseeseauauuaneceseeeeeeeusanaes 4 SAFETY COMPLIANCE ee een a adage a a a a aad iiae eiai aY 4 WARRANTY EE 4 CONNECT deif Ac AU uh 5 EQUIPMENT PACKAGING oi sue 5 VR ll GONNER 5 FIGURE 1 DIAGRAM OF GX W400X BACK PANEL ccccccsccccesesseececcececeacecsesenecsuaceececeescusecsesecscseauseeeeecseaseeeeeeceentaees 5 FIGURE 2 DIAGRAM OF GX W400X DISPLAY PANEL ccccccceecsseccccecessescscsecesescececescesseusecseceeceuaesceceseessseseesceeneaas 6 APPLICATION DESCRIPTION EEN 7 EXAMPLES OF GX W400X CONFIGURATIONS cccccccsesesssscsecccesseeececcececeacscsesesecuacecceceescaeacsececeeeecsecececseaueeeeeeceesnaees 7 APPLICATION ONE GXW 400X FXS GATEWAY CONEIGURATION 7 APPLICATION TWO GXW400xX amp GXW410xX SCENARIO TOLL FREE CALLING BETWEEN LOCATIONS 7 GMW400X FEATURES E 8 SOFTWARE FEATURES OVERVIEW ssseseseseesssreressesererersesttertrssstttstssstrttet teses ttet tust ttee StSt reee ESSEE S ESSEE EEES Essee Eeee rsre eree 8 HARDWARE SPECIFICATION 0 cccccssessscsscscsssssssecscecesssesscsesesesssaus
33. erver as the refresher As a Callee select UAC to use caller or proxy server as the refresher or UAS to use the phone as the refresher Session Timer can be refreshed using INVITE method or UPDATE method Select Yes to use INVITE method to refresh the session timer The GXW400x supports up to 5 different Vocoder types including G 711 A U law G 726 Supports bit rates 16 24 32 and 40 G 723 1 G 729A B E and iLBC The user can configure Vocoders in a preference list that will be included with the same preference order in SDP message The first Vocoder is entered by choosing the appropriate option in Choice 1 The last Vocoder is entered by choosing the appropriate option in Choice 8 Defines the encoding rate for G 723 vocoder By default 6 3kbps rate is chosen Sets the iLBC frame size in 20ms or 30ms Default value is 97 Defines payload type for iLBC The valid range is between 96 and 127 Default value is 100 Range is from 96 to 127 Default value is 99 Range is from 96 to 127 Default value is 104 Range is from 96 to 127 Default value is 103 Range is from 96 to 127 Default value is 102 Range is from 96 to 127 Default is No VAD allows detecting the absence of audio and conserve bandwidth by preventing the transmission of silent packets over the network Default is No When set to Yes the device will change the destination to send RTP packets to the source IP address and port of the inbound RTP pac
34. essed Hook Flash to simulate FLASH To prevent unwanted activation of the Flash Hold and automatic phone ring back adjust this time value On hook timing is the minimum time for an on hook event to be validated Handset volume adjustment RX is for receiving volume direction FXS gt to analog phone TX is for transmission volume Analog phone gt to FXS Default values are OdB for both parameters Loudest volume 6dB Lowest volume 6dB Configure ring cadences according to preference SAVING THE CONFIGURATION CHANGES After user makes a change to the configuration press the Update button in the Configuration Menu The web browser will then display a message window to confirm saved changes Grandstream recommends reboot or power cycle the IP phone after saving changes REBOOTING FROM REMOTE Press the Reboot button at the bottom of the configuration menu to reboot the phone remotely The web browser will then display a message window to confirm that reboot is underway Wait 30 seconds to log in again GXW400x User Manual Firmware 1 0 1 8 Page 32 of 36 Last Updated 5 2008 Grandstream Networks Inc andstream Innovative IP Voice amp Video CONFIGURATION THROUGH A CENTRAL SERVER Grandstream GXW400x can be automatically configured from a central provisioning system When GXW400x boots up it will send TFTP or HTTP request to download configuration file cfg000b82xxxxxx where 000b82xxxxxx i
35. ettetett trst tiets entte ters Es tte EeES EEEE EESE EEEE EEEEESEEE EEES E EErEE eese eee e 32 REBOOTING FROM A9 Le RN 32 CONFIGURATION THROUGH A CENTRAL SERVER sssssesesssssrererssstttrttststttt tettre ttt terete tter ers ee EEEPERSEE EEEE EREE ereer enner eees reee 33 SOPTWARE WPGRAD ae a cok cs fo a a e eaaa ea 34 FIRMWARE UPGRADE THROUGH TRIRIHTITBIHTTIPS 34 CONFIGURATION FILE DOWNLOAD 35 FIRMWARE AND CONFIGURATION FILE PREFIX AND DOS 35 MANAGING FIRMWARE AND CONFIGURATION FILE DOWNLOAD 35 RESTORE FACTORY DEFAULT SET UNE 36 Grandstream Networks Inc GXW400x User Manual Page 2 of 36 Firmware 1 0 1 8 Last Updated 5 2008 andstream Innovative IP Voice amp Video TABLE OF FIGURES GXW400x User Manual FIGURE 1 DIAGRAM OF GXW400x BACK PANEL ccccecceccececececenececcececaececaacecsececaacecausecaucecacecseceeaacecauseeseees 5 FIGURE 2 DIAGRAM OF GXW400x DISPLAY PANEL c0cccccececcececcecececceccececuececsececuececaesecsececaucecueceesaceeaeseeaees 6 TABLE OF TABLES GXW400x User Manual TABLE 1 DEFINITIONS OF THE GXW CONNECTORS intant tntantantnt tani anentnaann ennnen n 5 TABLE 2 DEFINITIONS OF THE GXW DISPLAY PANEL c ccssccsscescesseceseceseesseesecesecsuecsaucaeseseeeseseasecasesaeecseesaeeaees 6 TABLE 3 GXW400X SOFTWARE FEA URES ciroascnnn diiaanian ineno nranr aanak a aiara eaa aeaaea iaaa aa a iaaii aaaaa 8 TABLE 4 HARDWARE SPECIFICATION OF GXW400X ccccccccsccssccssecseecescesseeseccsecsae
36. ferred order of different codecs e PCMU A or G71 1a e G729A B E e G723 e G726 16 24 32 40 e iLBC Grandstream Networks Inc GXW400x User Manual Page 19 of 36 Firmware 1 0 1 8 Last Updated 5 2008 DEFINITIONS andstream Innovative IP Voice amp Video This section will describe the options in the Web configuration user interface As mentioned a user can log in as an administrator or end user Functions available for the end user are e STATUS Displays the network status account status software version and MAC address of the phone e BASIC SETTINGS Basic preferences such as date and time settings multi purpose keys and LCD settings can be set here Additional functions available to administrators are e ADVANCED SETTINGS To set advanced network settings codec settings and XML configuration settings e PROFILE X To configure each of the SIP accounts e FXS PORTS To configure each of the FXS ports and Hunting Groups etc TABLE 7 BASIC SETTINGS End User Password Web Port Telnet Server IP Address DHCP hostname DHCP domain DHCP vendor class ID PPPoE account ID PPPoE password PPPoE Service Name Time Zone Password to access the Web Configuration Menu This field is case sensitive with a maximum length of 25 characters By default HTTP uses port 80 This field is for customizable web port Default is Yes There are two modes to operate the GXW400x DHCP mode all the field
37. h the session is considered timed out if no successful session refresh transaction occurs beforehand The default value is 180 seconds Min SE The minimum session expiration in seconds The default value is 90 seconds Grandstream Networks Inc GXW400x User Manual Page 30 of 36 Firmware 1 0 1 8 Last Updated 5 2008 Caller Request Timer Callee Request Timer Force Timer UAC Specify Refresher UAS Specify Refresher Force INVITE Preferred Vocoder G723 Rate iLBC Frame Size iLBC Payload type AAL2 G726 16 Payload type AAL2 G726 24 Payload type AAL2 G726 32 Payload type AAL2 G726 40 Payload type G729E payload type VAD Symmetric RTP Fax Mode Fax Tone Detection Mode Jitter Buffer Type andstream Innovative IP Voice amp Video If selecting Yes the phone will use session timer when it makes outbound calls if remote party supports session timer If selecting Yes the phone will use session timer when it receives inbound calls with session timer request If selecting Yes the phone will use session timer even if the remote party does not support this feature Selecting No will allow the phone to enable session timer only when the remote party support this feature To turn off Session Timer select No for Caller Request Timer Callee Request Timer and Force Timer As a Caller select UAC to use the phone as the refresher or UAS to use the Callee or proxy s
38. ieves the new configuration file or new code image from the specified TFTP server at boot time After 5 attempts the system will timeout and then it will start the boot process using the existing code image in the Flash memory If a TFTP server is configured and a new code image is retrieved the new downloaded image is saved into the Flash memory Note Please do NOT interrupt the TFTP upgrade process especially the power supply as this will damage the device Depending on the network environment this process can take up to 15 or 20 minutes The URL for the HTTP server used for firmware upgrade and configuration via HTTP For example ttp provisioning mycompany com 6688 Grandstream 1 0 1 8 6688 is the specific TCP port where the HTTP server is listening it can be omitted if using default port 80 Note If Auto Upgrade is set to No GXW400x will only do HTTP download once at boot up IP address or domain name of firmware server IP address or domain name of configuration server Default is blank If configured GXW400x will request firmware file with the prefix This setting is useful for ITSPs End user should keep it blank Default is blank End user should keep it blank Default is blank End user should keep it blank Default is blank End user should keep it blank If set to Yes configuration and upgrade server s information can be obtained using DHCP option 66 from DHCP server located in customer s environment
39. inging when not picked up given a specific period of time Default is 20 seconds If call is not answered within this designated time period the call will be forwarded to the next member of a Hunt Group Default value is 20 seconds In case this feature activated using codes 92 code the call will be forwarded after this preconfigured amount of time Default is 4 seconds Call will be completed within this time interval if no additional key entry occurs Default is No Use only if proxy supports 484 response This parameter controls whether the phone will send an early INVITE each time a key is pressed when a user dials a number If set to Yes an INVITE is sent using the dial number collected thus far Otherwise no INVITE is sent until the Re Dial button is pressed or after about 5 seconds have elapsed if the user forgets to press the Re Dial button The Yes option should be used ONLY if there is a SIP proxy configured and the proxy server supports 484 Incomplete Address response Otherwise the call will likely be rejected by the proxy with a 404 Not Found error This feature is NOT designed to work with and should NOT be enabled for direct IP to IP calling Sets the prefix added to each dialed number Allows users to configure the key as the Send or Dial key If set to Yes will send the number In this case this key is essentially equivalent to the Dial key If se
40. ion option for all FXS ports ring cadence for all incoming calls Syntax c on1 off1 on2 off2 on3 off3 Default is set to c 2000 4000 US standards Using these settings user can configure tone frequencies according to user preference By default the tones are set to North American frequencies Frequencies should be configured with known values to avoid uncomfortable high pitch sounds ONis the period of ringing ON time in ms while OFF is the period of silence In order to set a continuous ring OFF should be zero Otherwise it will ring ON ms and a pause of OFF ms and then repeat the pattern e Dial tone e Ringback tone e Busy Re order tone e Confirmation tone Please refer the document below to determine your local call progress tones http www itu int ITU T inr forms files tones 0203 pdf If set to Yes the configuration update via keypad is disabled Disables the voice prompt configuration voice menu will be impossible Default is No If set to Yes accessing integrated Disables the Direct IP Call function Default is No If set to Yes to make direct IP call will be impossible Life line feature ensures user can place receive a PSTN call in an emergency situation 1 If set to Auto in case of power loss or loss of SIP registration the PSTN line will be seamlessly connected to analog phone connected to FXS port 2 If set to Always Connected the PS
41. ket last received by the device T 38 Auto Detect FoIP by default or Pass Through must use codec PCMU PCMA Default is Callee This decides whether Caller or Callee sends out the re INVITE for T 38 or Fax Pass Through Select either Fixed or Adaptive based on network conditions Grandstream Networks Inc GXW400x User Manual Firmware 1 0 1 8 Page 31 of 36 Last Updated 5 2008 Jitter Buffer Length SRTP Mode SLIC Setting Caller ID Scheme Polarity Reversal Loop Current Disconnect Loop Current Disconnect duration Hook Flash timing On Hook Timing Gain Ring Tones andstream Innovative IP Voice amp Video Select Low Medium or High based on network conditions Default is Disabled Other options are Enabled but not forced and Enabled and forced It uses SDP Security Description to exchange key Please refer SDES http www apps ietf org rfc rfc4568 html SRTP http www apps ietf org rfc rfc3711 html Depends on standard phone type and location Select the value according to the local Telco standard where the GXW400x is installed Please refer to the pull down list to select Default is No If set to Yes polarity will be reversed upon call establishment and termination Set to Yes if the traditional PBX you are using with GXW400x uses this method for signaling call termination Default is No Default is 200 In 100 1 0000 milliseconds range Time period when the cradle is pr
42. modes 1 T 38 Fax over IP and 2 Fax Pass through T 38 is the preferred method because it is more reliable and works well in most network conditions If the service provider supports T 38 please use this method by selecting T 38 as fax mode default If the service provider does not support T 38 pass through mode may be used If you have problems with sending or receiving Fax toggle the Fax Tone Detection Mode setting SUPPORT RADIUS PROTOCOL GXW400x supports RADIUS for authentication authorization and billing purposes Primary and secondary RADIUS server configurations are available to provide redundancy to this feature In case Primary Radius server becomes unusable RADIUS requests will be automatically sent to the secondary server When at least one RADUIS server was configured the device will allow users to make phone calls only after authorization from RADIUS server has been received CDR Call Detail Record is also sent to the RADIUS server for billing purposes RAIDUS server can send requests to terminate calls when run out of pre paid credit Grandstream Networks Inc GXW400x User Manual Page 15 of 36 Firmware 1 0 1 8 Last Updated 5 2008 andstream Innovative IP Voice amp Video CALL FEATURES GXW400x supports the traditional telephony features available in a PBX as well as additional advanced telephony features TABLE 6 CALL FEATURES TABLE STAR CODE Key Call Features 30 Block CallerID for all config
43. n be reached remotely using the same phone number in round robin fashion Example Configuration of a typical Hunting Group 1 Configure the SIP account from your VoIP Service Provider on FXS port 1 under FXS Ports webpage 2 Select Active under the Hunting Group drop box for FXS port 1 3 For the remaining ports say 2 3 and 4 select 1 for Hunting Group Ports 2 3 and 4 are now active members of the hunting group associated with port 1 This configuration will route all calls directed to FXS port 1 to ports 2 3 and or 4 in round robin fashion respectively if port 1 is busy or times out You can configure the ring timeout on the Profile page Grandstream Networks Inc GXW400x User Manual Page 13 of 36 Firmware 1 0 1 8 Last Updated 5 2008 andstream Innovative IP Voice amp Video Example configuration of a multiple hunt group FXS Port 1 SIP UserID and Authenticate ID entered Hunting group set to Active FXS Port 2 SIP UserID and Authenticate ID left blank Hunting Group set to 1 FXS Port 3 SIP UserID and Authenticate ID left blank Hunting Group set to 1 FXS Port 4 SIP UserlD and Authenticate ID entered Hunting group set to Active FXS Port 5 SIP UserID and Authenticate ID left blank Hunting Group set to 4 FXS Port 6 SIP UserlD and Authenticate ID left blank Hunting Group set to 4 FXS Port 7 SIP UserlD and Authenticate ID entered Hunting group set to Active FXS Port 8 SIP UserlD and Authentica
44. ndstream com user_manual GXW400x User _Manual pdf Reproduction or transmittal of the entire or any part in any form or by any means electronic or print for any purpose without the express written permission of Grandstream Networks Inc is not permitted Grandstream Networks Inc GXW400x User Manual Page 4 of 36 Firmware 1 0 1 8 Last Updated 5 2008 andstream Innovative IP Voice amp Video CONNECT YOUR GXW400X Connecting the GXW400x is easy Before you begin please verify the contents of the GXW400x package EQUIPMENT PACKAGING Unpack and check all accessories Equipment includes e one device unit e one Ethernet cable e one 12V universal power adapter CONNECT THE GXW400x Managing the GXW400x gateway and connecting the unit to the VoIP network is very simple Follow these four 4 steps to connect your GXW400x gateway to the Internet and access the unit s configuration pages 1 Connect standard touch tone analog phones to the FXS1 FXS8 ports 2 Insert the Ethernet cable into the WAN port of GXW400X and connect the other end of the Ethernet cable to an uplink port a router or a modem etc 3 Connect a PC to the LAN port of GXW400X for initial configuration or if it is being used as a router 4 Plug the power adapter into the GXW400X and into a power outlet Follow instructions from topic Configuring GXW 400X with Web Browser for initial configuration The GUI pages will guide you through the remai
45. ning steps to set up your gateway Examples of the GUI Interfaces can be downloaded from http www grandstream com user_manuals GUI GUI_ GXW400x rar FIGURE 1 DIAGRAM OF GXW400x BACK PANEL GXW 400x Power Console elle FXS LAN WAN Supply Connection Ports RJ 45 Ethernet PC Ports connection TABLE 1 DEFINITIONS OF THE GXW CONNECTORS LAN or PC Connect the LAN port with an Ethernet cable to your PC WAN or LAN Connect to the internal LAN network or router RESET Factory Reset button Press for 7 seconds to reset factory default settings DC 12V Power adapter connection CONSOLE Console connection for a PC PSTN Failover When the unit loses power or unit became unregistered FXS port 1 will be able to port make receive calls from the PSTN line connected to this port FXS1 FXS8 FXS port to be connected to analog phones fax machines Grandstream Networks Inc GXW400x User Manual Page 5 of 36 Firmware 1 0 1 8 Last Updated 5 2008 andstream Innovative IP Voice amp Video Once the GXW is turned on and configured the front display panel indicates the status of the unit FIGURE 2 DIAGRAM OF GXW400x DISPLAY PANEL GXW400x Display LEDs FXS port status TABLE 2 DEFINITIONS OF THE GXW DISPLAY PANEL Power LED Indicates Power Remains ON when Power is connected and turned ON Ready LED Remains ON after boot up Console Turns ON when Console port is being used LAN LED Indicates LAN or WAN port activity WAN LED Indic
46. o access the direct IP call menu 3 Enter the IP address using format ex 192 168 0 160 after the dial tone Using Star Code 1 Pick up the analog phone then dial 47 2 Enter the target IP address using same format as above Note NO dial tone will be played between step 1 and 2 Destination ports can be specified by using encoding for followed by the port number Grandstream Networks Inc GXW400x User Manual Page 11 of 36 Firmware 1 0 1 8 Last Updated 5 2008 andstream Innovative IP Voice amp Video Examples a Ifthe target IP address is 192 168 0 160 the dialing convention is 47 or Voice Prompt with option 47 then 192 168 0 160 followed by pressing the key if it is configured as a send key or wait 4 seconds In this case the default destination port 5060 is used if no port is specified b If the target IP address port is 192 168 1 20 5062 then the dialing convention would be 47 or Voice Prompt with option 47 then 192 168 0 160 5062 followed by pressing the key if it is configured as a send key or wait for 4 seconds NOTE When completing direct IP call the Use Random Port should set to NO You can not make direct IP calls between FXS1 to FXS2 since they are using same IP CALL HOLD Place a call on hold by pressing the flash button on the analog phone if the phone has that button Press the flash button again to release the previously held Caller and
47. oIP service provider IP address or Domain name of Outbound Proxy or Media Gateway or Session Border Controller Used by GXW400x for firewall or NAT penetration in different network environments If symmetric NAT is detected STUN will not work and ONLY outbound proxy can correct the problem User can select UDP or TCP or TLS Please make sure you re SIP Server or network environment supports SIP over the selected transport method Default is UDP This parameter defines whether the GXW400x NAT traversal mechanism is activated or not If activated by choosing Yes and a STUN server is also specified then the GXW400x performs according to the STUN client specification Under this mode the embedded STUN client will detect if and what type of firewall NAT is being used If the detected NAT is a Full Cone Restricted Cone or a Port Restricted Cone the GXW400x will use its mapped public IP address and port in all of its SIP and SDP messages If the NAT Traversal field is set to Yes with no specified STUN server the GXW400x will periodically every 20 seconds or so send a blank UDP packet with no payload data to the SIP server to keep the hole on the NAT open One from the 3 modes available for DNS Mode configuration A Record for resolving IP Address of target according to domain name SRV DNS SRV resource records indicates how to find services for various protocols NAPTR SRV Naming Authority Pointer according
48. ould be key in like 192168000026 No decimal is needed 5 Key entry can not be deleted but the phone may prompt error once it is detected PLACING A PHONE CALL PHONE OR EXTENSION NUMBERS 1 Dial the number directly and wait for 4 seconds Default No Key Entry Timeout or 2 Dial the number directly and press Use as dial key must be configured in web configuration Examples 1 Dial an extension directly on the same proxy e g 1008 and then press the or wait for 4 seconds 2 Dial an outside number e g 626 666 7890 first enter the prefix number usually 1 or international code followed by the phone number Press or wait for 4 seconds Check with your VoIP service provider for further details on prefix numbers DIRECT IP CALLS Direct IP calling allows two parties that is a FXS Port with an analog phone and another VoIP Device to talk to each other in an ad hoc fashion without a SIP proxy Elements necessary to completing a Direct IP Call 1 Both GXW400x and other VoIP Device have public IP addresses or 2 Both GXW400x and other VoIP Device are on the same LAN using private IP addresses or 3 Both GXW400x and other VoIP Device can be connected through a router using public or private IP addresses with necessary port forwarding or DMZ GXW400x supports two ways to make Direct IP Calling Using IVR 1 Pick up the analog phone then access the voice menu prompt by dial 2 Dial 47 t
49. s Power and Line LEDs Voice over Packet Voice Activity Detection VAD with CNG comfort noise generation and PLC Capabilities packet loss concealment AEC with NLP Packetized Voice Protocol Unit supports RTP RTCP and AAL2 protocol G 168 compliant Echo Cancellation Dynamic Jitter Buffer Modem detection amp auto switch to G 711 PSTN Fail over PSTN failover port on power failure Voice Compression G 711 Annex PLC Annex Il VAD CNG format encoder and decoder G 723 1A G 726 ADPCM with 16 24 32 40 bit rates G 729A B E i LBC G 726 provides proprietary VAD CNG and signal power estimation Voice Play Out unit reordering fixed and adaptive jitter buffer clock synchronization AGC automatic gain control Status output Decoder controlling via voice packet header DHCP Server Client Yes NAT Router or Switched Mode Grandstream Networks Inc GXW400x User Manual Page 8 of 36 Firmware 1 0 1 8 Last Updated 5 2008 Fax over IP QoS IP Transport DTMF Method IP Signaling Provisioning Control Management Dial Plan UPnP Support Power Mounting Short and long haul Caller ID Polarity Reversal Wink EMC Safety andstream Innovative IP Voice amp Video T 38 compliant Group 3 Fax Relay up to 14 4kpbs and auto switch to G 711 for Fax Pass through Fax Datapump V 17 V 19 V 27ter V 29 for T 38 fax relay Diffserve TOS 802 1 P Q VLAN tagging RTP RTCP Flexible DTMF transmission method User interfa
50. s an UPnP gateway for your UPnP enable applications UPnP Universal Plug n Play If set to Yes the GXW400x will respond to the PING command from other computers but it also is vulnerable to the DOS attack Default is No If set to Yes user can access the configuration page through the WAN port instead of through the PC port Warning this configuration is less secure than default option Default is No This allows you to change set the MAC address on the WAN interface Default is Yes Sets the LAN subnet mask Default value is 255 255 255 0 Base IP for the LAN port which functions as a Gateway for the subnet Default value is 192 168 2 1 Default is 100 Default is 199 Value is set in units of hours Default value is 120 hrs 5 Days The time IP address is assigned to the LAN clients Forward all WAN IP traffic to a specific IP address if no matching port is used by GXW400x or defined in port forwarding Grandstream Networks Inc GXW400x User Manual Firmware 1 0 1 8 Page 21 of 36 Last Updated 5 2008 Port Forwarding andstream Innovative IP Voice amp Video Forwards a matching TCP UDP port to a specific LAN IP address with a specific TCP UDP port In addition to the Basic Settings configuration page end users also has access to the Device Status page TABLE 8 STATUS PAGE MAC Address WAN IP Address Product Model Software Version System Up Time PPPoE Link Up NAT Port St
51. s busy tone The phone has timed out Note continuous busy tone does not indicate the transfer has been successful nor does it indicate the transfer has failed It often means there was a failure to receive second NOTIFY check firmware for most recent release ATTENDED TRANSFER Assume that Caller A and B are in conversation Caller A wants to Attend Transfer B to C Grandstream Networks Inc GXW400x User Manual Page 12 of 36 Firmware 1 0 1 8 Last Updated 5 2008 andstream Innovative IP Voice amp Video 1 Caller A presses FLASH on the analog phone for dial tone Caller A then dials Caller C s number followed by or wait for 4 seconds If Caller C answers the call Caller A and Caller C are in conversation Then A can hang up to complete transfer 4 If Caller C does not answer the call Caller A can press flash to resume call with Caller B NOTE When Attended Transfer fails and A hangs up the GXW400x will ring back user A to remind A that B is still on the call A can pick up the phone to resume conversation with B 3 WAY CONFERENCING The GXW400x supports Bellcore style 3 way Conference Instructions for 3 way conference Assuming that call party A and B are in conversation A GXW400x wants to bring C in a conference 1 A presses FLASH on the analog phone or Hook Flash for old model phones to get a dial tone A dials C s number then or wait for 4 seconds If C answers the call then A presses FL
52. s the LAN MAC address of the GXW400x A service provider or an enterprise with large deployment of Grandstream devices can easily manage the configuration and service provisioning of individual devices remotely from a central server Grandstream has a central provisioning system called GAPS Grandstream Automated Provisioning System GAPS supports automatic configuration of Grandstream devices GAPS uses enhanced NAT friendly TFTP or HTTP thus no NAT issues and other communication protocols to communicate with each individual Grandstream device Grandstream provides GAPS service to VoIP service providers Use GAPS for either simple redirection or with certain special provisioning settings At boot up Grandstream devices by default point to Grandstream provisioning server GAPS based on the unique MAC address of each device GAPS provision the devices with redirection settings so that they will be redirected to customer s TFTP or HTTP server for further provisioning Grandstream also provide GAPSLITE software package which contains our NAT friendly TFTP server and a configuration tool to facilitate the task of generating device configuration files The GAPSLITE configuration tool is now free to end users The tool and configuration template are available for download from http Awww grandstream com configurationtool html Grandstream Networks Inc GXW400x User Manual Page 33 of 36 Firmware 1 0 1 8 Last Updated 5 2008 andstream SOFT
53. s will blink until the checking downloading process is completed Upon verification of checksum the new code image will then be saved into the Flash H TFTP HTTP HTTPS fails for any reason e g TFTP HTTP HTTPS server is not responding there are no code image files available for upgrade or checksum test fails etc the GXW400x will stop the TFTP HTTP HTTPS process and simply boot using the existing code image in the flash e Firmware upgrade may take as long as 15 to 30 minutes over Internet or just 5 minutes if it is performed on a LAN It is recommended to conduct firmware upgrade in a controlled LAN environment if possible For users who do not have a local firmware upgrade server Grandstream provides a NAT friendly TFTP server on the public Internet for firmware upgrade e Grandstream s latest firmware is available http www grandstream com firmware html Oversea users are strongly recommended to download the binary files and upgrade firmware locally in a controlled LAN environment e Alternatively user can download a free TFTP or HTTP server to upgrade local firmware Download a free TFTP server windows version from _hittp tftod32 jounin net or http support solarwinds net updates New customerFree cfm Download a free HTTP server from http httpd apache org or use Microsoft IIS web server Instructions to Upgrade using Local TFTP Server 1 Unzip the file and put all of them under the root directory of the TFTP server 2
54. t to No this key can be included as part of number Grandstream Networks Inc GXW400x User Manual Page 29 of 36 Firmware 1 0 1 8 Last Updated 5 2008 andstream Innovative IP Voice amp Video Dial Plan Dial Plan Rules 1 Accept Digits 1 2 3 4 5 6 7 8 9 0 A a B b C c D d 2 Grammar x any digit from 0 9 xx at least 2 digits number xx at least 2 digits number exclude 3 5 any digit of 3 4 or 5 147 any digit 1 4 or 7 lt 2 011 gt replace digit 2 with 011 when dialing e Example 1 369 11 1617xxxxxxx Allow 311 611 911 and any 10 digit numbers of leading digits 1617 e Example 2 1900x lt 1617 gt xxxxxxx Block any number of leading digits 1900 and add prefix 1617 for any dialed 7 digit numbers e Example 3 1xxx 2 9 xxxxxx lt 2 011 gt x Allow any length of number with leading digit 2 and 10 digit numbers of leading digit 1 and leading exchange number between 2 and 9 If leading digit is 2 replace leading digit 2 with 011 before dialing SERGE 3 Default Outgoing x Example of a simple dial plan used in a Home Office in the US 41900x lt 1617 gt 2 9 xxxxxx 1 2 9 xx 2 9 xxxxxx 011 2 9 x 3469 11 Explanation of example rule reading from left to right e 41900x prevents dialing any number started with 1900 e lt 1617 gt 2 9 xxxxxx allows dialing to local area code 617 numbers by dialing 7 numbers and 1617 area
55. te ID left blank Hunting Group set to 7 Hunt Group 1 contains ports 1 2 3 Hunt Group 4 contains ports 4 5 6 Hunt Group 7 contains ports 7 8 Please be aware the choice of 1 for ports 2 and 3 the choice of 4 for ports 5 and 6 the choice 7 for port 8 is required to indicate that the SIP account tied to port market as Active will be used for all members of the same Hunting group Needless to say those members of the same Hunting group may not be sequential ports In following example ports 3 5 and 7 tied to SIP Account configured in Port 1 marked as Active and ports 4 6 8 tied to SIP Account configured in Port 2 marked as Active as well Example of not sequential configuration of a multiple hunt group FXS Port 1 SIP UserlD and Authenticate ID entered Hunting group set to Active FXS Port 2 SIP UserlD and Authenticate ID entered Hunting Group set to Active FXS Port 3 SIP UserlD and Authenticate ID left blank Hunting Group set to 1 FXS Port 4 SIP UserlD and Authenticate ID left blank Hunting group set to 2 FXS Port 5 SIP UserlD and Authenticate ID left blank Hunting Group set to 1 FXS Port 6 SIP UserlD and Authenticate ID left blank Hunting Group set to 2 FXS Port 7 SIP UserID and Authenticate ID left blank Hunting group set to 1 FXS Port 8 SIP UserlD and Authenticate ID left blank Hunting Group set to 2 Note A single call directed to the SIP account will NOT result in all ports
56. to Yes the device will pick randomly generated SIP and RTP ports This is usually necessary when multiple HandyTone ATAs are behind the same NAT Grandstream Networks Inc GXW400x User Manual Page 27 of 36 Firmware 1 0 1 8 Last Updated 5 2008 Refer to Use Target Contact Transfer on Conference Hang up Remove OBP from Route Header Support SIP Instance ID Validate incoming message SIP T1 Timeout SIP T2 Interval DTMF Payload Type DTMF in audio DTMF via RFC2833 DTMF via SIP INFO Send Hook Flash Event Enable Call Features Off Hook Auto Dial Proxy Require Use NAT IP Distinctive Ringtone andstream Innovative IP Voice amp Video Default is No If set to YES then for Attended Transfer the Refer To header uses the transferred target s Contact header information Default is No In which case if conference originator hangs up the conference will be terminated When option YES is chosen originator will transfer other parties to each other so that B and C can choose either to continue the conversation or hang up Default is No If set to Yes the Outbound Proxy will be removed from the route header Default is Yes If set to Yes the contact header in REGISTER request will contain SIP Instance ID as defined in IETF SIP Outbound draft Default is No If set to yes all incoming SIP messages will be strictly validated according to RFC rules If message does not pass validation process
57. values for the Static IP mode are not used even though they are still saved in the Flash memory The GXW400x acquires its IP address from the first DHCP server it discovers from the LAN it is connected Using the PPPoE feature set the PPPoE account settings The GXW400x will establish a PPPoE session if any of the PPPoE fields is set Static IP mode configure the IP address Subnet Mask Default Router IP address DNS Server 1 primary DNS Server 2 secondary fields These fields are set to zero by default This option specifies the name of the client This field is optional but may be required by some Internet Service Providers Default is blank This option specifies the domain name that client should use when resolving hostnames via the Domain Name System Default is blank Used by clients and servers to exchange vendor specific information Default is HT500 PPPoE username Necessary if ISP requires you to use a PPPoE Point to Point Protocol over Ethernet connection PPPoE account password This field is optional If your ISP uses a service name for the PPPoE connection enter the service name here Default is blank Controls how the date time is displayed according to the specified time zone Grandstream Networks Inc GXW400x User Manual Firmware 1 0 1 8 Page 20 of 36 Last Updated 5 2008 Self Defined Time Zone Language Device Mode NAT maximum ports NAT TCP timeout NAT UDP timeout Uplink Bandwidth
58. ver supports Alert Info header and standard ring tone set Bellcore or distinctive ring tone 1 10 is specified then the ring tone in the Alert Info header from server will be used For example If configured as 617 Ring Tone 1 will be used in case of call arrived from Massachusetts Any other incoming call will ring using cadence defined in parameter System Ring Cadence located under Advanced Settings Configuration page Grandstream Networks Inc GXW400x User Manual Page 28 of 36 Firmware 1 0 1 8 Last Updated 5 2008 Disable Call Waiting Disable Call Waiting Tone Disable Visual MWI Ring Timeout Hunting Group Ring Timeout Delayed Call Forward Wait Timeout No Key Entry Timeout Early Dial Dial Plan Prefix Use as Dial Key andstream Innovative IP Voice amp Video Default is No If set to YES Call Waiting indication information will not be provided to analog phone connected to this FXS port Default is No This is to disable the stutter Call Waiting Tone when a Call Waiting call arrives The CWCID will still be displayed Visual message indicator is a special on hook caller ID type message that enables and disables the message waiting light on certain phones GXW400x has this feature enabled by default However certain phones rare that do not support it may mistakenly treat this CID signal as an incoming call A configuration option is needed to turn on MWI in this case Incoming call will stop r
59. ware Server IP address Enter 12 digit new IP address Announces current Config Server Path IP address Enter 12 digit new IP address Upgrade protocol for firmware and configuration update Enter 9 to toggle between TFTP and HTTP Firmware version information Firmware upgrade mode Enter 9 to rotate among the following three options 1 always check 2 check when pre suffix changes 3 never upgrade Enter the target IP address to make a direct IP call after dial tone See Make a Direct IP Call User can make internal calls between different ports inside the same GW even without being registered to SIP server By dialing and 7x user can reach colleague connected to port x Number of voice mails Enter 9 to reboot the device or Enter MAC address to restore factory default setting See Restore Factory Default Setting section Automatically returns to Main Menu Grandstream Networks Inc GXW400x User Manual Page 10 of 36 Firmware 1 0 1 8 Last Updated 5 2008 andstream Innovative IP Voice amp Video Five Success Tips when using the Voice Prompt shifts down to the next menu option Mi returns to the main menu 9 functions as the ENTER key in many cases to confirm an option PO IN All entered digit sequences have known lengths 2 digits for menu option and 12 digits for IP address For IP address add 0 before the digits if the digits are less than 3 i e 192 168 0 26 sh
60. y to authenticate itself with preconfigured RADIUS server during initialization process This setting allows user to download a text file containing all the P values of each setting as configured on the unit Grandstream Networks Inc GXW400x User Manual Page 25 of 36 Firmware 1 0 1 8 Last Updated 5 2008 andstream Innovative IP Voice amp Video TABLE 10 FXS PORTS SETTINGS FXS Port FXS Port Number SIP User ID User account information provided by VolP service provider ITSP Usually in the form of digit similar to phone number or actually a phone number Authenticate ID SIP service subscriber s Authenticate ID used for authentication Can be identical to or different from SIP User ID Password SIP service subscriber s account password for GXW400x to register to SIP servers of ITSP Name Any Name to identify this specific user Profile ID Select the corresponding Profile ID 1 2 Hunting Group This feature enables the gateway to register all existing FXS ports with the same phone number Each incoming call will be routed to first available port in round robin mode User may configure all ports as members of the same Hunt Group or it may configure different port combinations for more than one Hunt Group For example Ports 1 3 and 5 may be members of the same hunt group the rest of the ports may have separate numbers and may be reached independently Select appropriate value for Hunting Group feature The original

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