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DME Client User Guide - DME Install site
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1. CHANGING THE WAY YOU_GO Version 2 0 DME Client User Guide For Windows Mobile devices Document version 1 1 Contents Contents Introduction 3 COP VDOT TOMA Oea acorta 3 Company TL OT AL ON oe E C OO E T EO E NM 4 POON Doi aem cota O E E O T E T 4 Eecatures and DA NN T 3 Ty postap hical Conventions lao One DLL 5 fies DUO COLE em aren cee mente vee ter puter NT 6 HE ZONES oa E P rr TEE 7 Data See UT y aa a e Me M CM M DE AD Be LLLA Dee 8 Chansino marbox pass words a do cl hee a el lai 8 SWVC RS WIS CS Rc 10 Chansino SLIM CATS C E R 10 SV HCHEONLZ ATION OV CLVICW nr AAA E ess 11 Wat 1S SV CI OZ O NA A ad ne id 11 COMES st Aa AA ds 11 VLC vato Te LOS AAA A bean aaa some 12 O usos a areata pe cA p ust tcu Sd ae 13 Prene Op A re aa amet Meister Muerte TAM LED AMI ecuaciones en 14 Windows Mobile devices 15 About Windows Mobile deVIC8S is eot iier LI Pee boe de eie as e Qo Pea EN nhnnen nimes 15 Usine the DME chent ennn ea ds a 16 Locating and starting the chent cus e erei eran cia 16 LOLAS TM e a a M S 17 The CHEMA E A ice ed ten dt 19 Working with toer iaa 20 Ios reri omm eem 22 Reading e malls uenia un E geste mom mM eae amend nn mt D M DOT EE eae 23 Creatmp and sendime e mail oe pe me au PI mn nn ann 27 FOIE ACTIONS NEN ma 30 BS GME Esteve emeneeaas 32 Global Add
2. Decline Decline the meeting invitation Notification of this is sent to the organizer chair and any other participants Show calendar Open your calendar application for instance to check your other schedule for the day of the meeting Delete Delete the meeting invitation without accepting or declining it When you Accept or Decline a meeting invitation you can add a comment about the invitation If you enter a comment it is sent to the organizer chair Select Continue and Yes to accept or decline the invitation When you respond to a meeting invitation the e mail containing the invitation is removed from your Inbox and if you accepted the meeting your calendar is updated at the next calendar synchronization Changing meeting details If you attempt to change details in a meeting where you are not the organizer chair DME will reject the change For instance if you change the time of a meeting which you did not originally organize and then synchronize the DME Server will send you an e mail explaining that you could not change the time of a meeting which you did not book and the meeting time will be reset Booking meetings 38 From the DME client you can book a meeting in you calendar You can invite people to attend the meeting and you can reserve rooms and resources This basically works the same way as booking meetings in your collaboration system oO 0c fF N Creating a new meeting Open the DME menu
3. New search Return to the search screen with every option in the search screen reset to default values Refine search Return to the search screen but retain the selections you already made Previous page If more results were returned than the specified number of results per page and you are not looking at the first page you can go to the previous pageful of results Alternatively press the scroll key to the left or click the left selection key Next page If more results were returned than the specified number of results per page you can go to the next pageful of results Alternatively press the scroll key to the right or click the right selection key Press Close or Back on some devices to close the search and return to the e mail folder from which you opened the search window Please note that for best performance your mailbox should be indexed For more information about indexing your mailbox see the documentation for Lotus Notes or Microsoft Outlook Note also that if you choose to search in a folder which contains other folders you will get different results depending on your collaboration system f you use Domino the search for e mails will be performed in the selected folder only If you use Exchange a message will be shown Do you wish to include subfolders in your search If you answer Yes e mails in the subfolders of the selected folder will be searched as well 35 DME Client User Guide
4. 11 Contacts 41 Contacts settings 48 Copyright information 3 Create 50 Creating and sending e mails 27 30 32 D Data security 8 16 44 Deleting items 31 E E mail 22 E mail details 27 E mail settings 20 27 29 31 34 45 E mails on phone 36 E mails on server 22 34 Entering meeting details 38 39 F Features and benefits 5 Files settings 49 First time login 18 Folder actions 30 Folders settings 20 21 36 47 Forwarding e mails 26 29 30 Index A S G General settings 7 10 17 18 43 45 Global Address Book 28 32 If you need further assistance 53 Importing items 13 19 42 Introduction 3 L Limitations on to do synchronization 42 Links 23 26 List of procedures 55 Locating and starting the client 16 Location and resources 39 Logging in 10 17 Marking read unread 31 Menu tree 50 Moving items to other folders 32 N Navigating the folder tree 21 22 26 32 36 O Other e mail options 26 39 p Preferred operators 14 R Reading e mails 23 Receiving meeting invitations e 37 Removing attachments 24 25 Replying to e mails 26 29 30 S Saving as draft 28 Scheduled sync settings 49 Search 32 51 Security settings 10 19 44 Selecting folders 34 36 Selecting message options 28 Selecting multiple items 31 32 Sending an attachment 24 25 30 Sending attachments
5. Global Address Book 32 The Global Address Book is the shared address book on the collaboration system as set up by the network administrators To create an e mail message or a meeting invitation you can open the DME menu and select Create as described in Creating and sending e mails on page 27 or Booking meetings on page 38 However you can also find the recipient or recipients of your e mail or meeting invitation first and then choose to create a new e mail or meeting invitation with the selected contacts as recipients not all platforms yet Windows Mobile devices Search Finding contacts in the global address book 1 Open the DME menu and select Search gt Global Address Book this step has already been completed if you open the global address book from a new e mail or meeting invitation You can now search for a contact by Name E mail address Department Country or Title Note that more fields or different fields may be available if the Global Address Book search screen has been customized See separate documentation about customizing the fields in this screen Enter a search text in at least one of the available fields and select Search A connection is made to the collaboration system and the search results are displayed Depending on a setting on the DME server the search will either look for entries starting with the text you have entered or entries containing the text you have entered When searching f
6. Java or iPhone 3 A description of how you can get more help a list of procedures a glossary and an index This part also applies to all DME client platforms Please see the DME Deployment Guide for a description of how to install the DME client Note that DME on iPhone does not yet support all features mentioned in this guide Copyright information Copyright 2007 09 Excitor A S All rights reserved Due to continued product development this information may change without notice The information and intellectual property contained herein is confidential between Excitor A S and the client and remains the exclusive property of Excitor A S If you find any problems in the documentation please report them to us through our customer support services Excitor A S does not warrant that this document is error free Furthermore Excitor A S does not warrant that the illustrations and screenshots used in this document reflect your version or the latest version of the program described For the latest version of this product documentation go to the DME website DME http www excitor com No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written permission of Excitor A S DME DME Sync VoiceExtender SmartEncrypt and AdaptivePush are trademarks of Excitor A S Microsoft SQL Serve
7. 2009 Excitor A S Menu tree If you have access to the full DME client the menu structure of the DME client is as follows Note that the DME menu structure is dynamic If your license does not include all functionality or if some functionality is turned off by the DME Administrator there will be less menu items than shown below Create E mail Create a new e mail Meeting Create a new meeting invitation or appointment Synchronize E mail Synchronize e mails only Calendar Synchronize calendar items only Contacts Synchronize contacts only To do Synchronize to dos tasks only Files Synchronize files only if enabled All Synchronize all resources Cancel sync Cancel an ongoing synchronization Any changes made will be rolled back Actions Mark read Mark e mails as read Selected or All Mark unread Mark e mails as unread Selected or All Delete Delete selected e mail Delete or Backspace on virtual keyboard Delete all attachments Delete all attachments downloaded to the device 50 Search Tools View About DME Windows Mobile devices Menu tree Sort Sort current folder by date name or subject ascending or descending Move to folder Move the selected e mail to an e mail folder Global Address Book Search for e mail address on the server E mails on server Search for e mails in your server mailbox E mails on phone Search for e mails stored locall
8. 2009 Excitor A S Selecting folders When you select the folder list button you can see a list of the e mail folders in your collaboration system mailbox The list is in the form of a tree structure where you can expand and collapse the tree and individual branches by tapping the plus and minus icons If Folder synchronization is enabled see Folders settings on page 47 you see all folders in your collaboration system mailbox Otherwise the first time you display this list you can only choose among All folders Inbox Drafts and Sent However you can display the actual mail folders in your mailbox on the collaboration system by opening the DME menu and selecting Update folders The DME client communicates with the server and downloads a list of the mail folders you have defined in your mailbox on the collaboration system See Navigating the folder tree on page 21 for information about moving between folders E mails on phone 36 From any mail folder you can search for a text string contained in an e mail in the DME client gt Searching for a text string 1 Open the menu and select Search E mails on phone 2 Complete the search fields in the form 1 Search text In this field enter the text to search for This field cannot be blank 2 Field Select the e mail fields in which to search for the specified text In this drop down list you can choose between the following options Any field All text fields are searched fo
9. either original e mails forwarded e mails or replies Furthermore you can add attachments to meeting invitations gt Sending attachments in original e mails and replies 1 Create an e mail see Creating and sending e mails on page 27 or Replying to e mails on page 29 Select Attachments in the DME menu Select Add attachment in the DME menu Browse to the file you want to add and select Select Repeat items 3 4 to add more attachments After adding an attachment you can use the DME menu to send attachments locally see Sending an attachment on page 25 remove the attachment from the e mail again or open the attachment 5 Press Back when you are done gt Sending attachments in forwarded e mails 1 Forward an e mail see Forwarding e mails on page 29 2 You can add attachments in the same way as for original e mails see above or If the original e mail contained one or more attachments and you chose to include the attachments in the forwarded e mail you can now manage the attachments 3 Inthe DME menu select Attachments gt Open to see the list of attachments that were included from the original e mail 4 You can now select one or more attachments to remove them from the e mail open them or you can add more attachments in the same way as for original e mails see above Attachments in forwarded e mails need not be downloaded to the device before they are sent DME will pull the attachments from the collabor
10. 00 or 08 00 am Alerts end In this field you can specify the time of day from which you no longer want to receive audible alerts when a new e mail arrives Use the local time format for instance hh mm ss or hh mm ss am pm Example 18 00 or 06 00 am Mail alert In this field you can specify the sound you want played when a new mail is received by DME E mail pull If you select Enabled client initiated pull synchronization of e mail is enabled This corresponds to the Scheduled sync but is independent of the synchronization schedule set up on the DME server Select Disabled to disable the client initiated sync of e mail Note that this feature may be disabled if you are roaming For more information see Roaming Pull interval If E mail pull is enabled the client will initiate a sync every number of minutes selected here Permitted range 10 120 minutes Start time Windows Mobile devices Settings In this field you can specify the time of day after which client initiated pull should start if this is enabled Use the local time format for instance hh mm ss or hh mm ss am pm Example 08 00 or 08 00 am End time In this field you can specify the time of day at which client initiated pull should end if this is enabled Use the local time format for instance hh mm ss or hh mm ss am pm Example 17 30 or 05 30 pm Run on weekends If you select Yes client initiated pull will continue to run over
11. 29 30 38 Setting folder options 21 47 Settings 43 Sorting items 31 Switching users 10 Synchronization methods 12 Synchronization overview 11 27 58 Index T W Synchronize 50 T Terminology 6 The client interface 19 22 Time zones 7 39 43 To dos 42 To do settings 42 48 Tools 51 Typographical conventions 5 U Using the DME client 16 V View 51 Viewing e mail details 26 W What is synchronized 11 Windows Mobile devices 15 Working with folders 20 58
12. Yes to confirm For e mails opened from the Outbox Sent and Drafts folders the process is slightly different 25 DME Client User Guide 2009 Excitor A S 26 1 Open the e mail containing the attachment 2 Open the DME menu and select Attachments Delete 3 Press Yes to remove all attachments from the e mail gt Removing all attachments from the device 1 Goto the Inbox 2 Open the DME menu and select Actions Delete all attachments 3 Press Yes to confirm Viewing e mail details You can see a summary of information about the e mail you are reading Viewing e mail details 1 Open an e mail 2 Open the DME menu and select E mail details An information box shows information about the current e mail The information consists of details about the sender the date and time the e mail was sent and a list of recipients of the e mail individual recipients or a mail group Other e mail options Apart from the options concerning attachments and e mail details mentioned above you can open the DME menu for more options Quick reply Reply Reply to All Create a reply to the e mail see Replying to e mails on page 29 Move to folder If folder synchronization is enabled you can use this option to open the folder selection view see Navigating the folder tree on page 21 Pick a folder and select OK to move the current e mail to the folder in question Forward You can forward the e mail see Forwarding
13. administrators Please note that due to limitations on the iPhone platform not all server features are supported on the DME client for iPhone Introduction Typographical conventions Features and benefits Convenient for the user Push e mail calendar contacts and to dos With DME on your mobile phone smartphone or PDA you get your most critical and often used office tools in your pocket wherever you are whenever you need it E mails appear on your phone the moment they hit your office mailbox Quickly back in the game Instant service recovery Should your phone get lost or stolen a new DME client can be pushed to a new phone in a few minutes after you purchase a new DME supported phone or borrow one from someone else no matter where it happens Fretless security Mobile security policy enforcement E mails are encrypted over the air and on the device itself using full AES 128 bit encryption Shell protection of the entire phone requiring password to access all features except picking up calls gives you further security options Freedom and ease of use Effective control of all devices Gain a complete overview of your devices regardless of make model or platform Information about the device model versions and programs installed on the device is listed in the Web based DME control center for easy administration Features settings and available applications and network connections are all controlled centrally
14. and can only be changed by the users to the extent this has been made possible by centrally applied security policies Dividing the devices into groups makes it easy to change settings features for many devices at a time Ease of use comes in many flavors Simple support and administration Push software and upgrades via SMS or WAP to the users permit them to serve themselves or automatically upgrade software when the users log on For support purposes retrieval of device configurations and connection set up makes it possible for you to help users who cannot connect and a log of user actions assists you in identifying the problems and solving them Notification of changes to server status can be sent to the DME administrators to ensure they are alerted to problems quickly Cost containment Control of ongoing mobile cost Data and voice logs allow you to monitor activity levels real time and identify expensive behavior which can be reduced Heavily used operators can be determined and connection preferences can be set as default Build advanced reports to get a clear view of your organization s mobile traffic Freedom of choice Versatility Works on any available network WLAN Wi Fi GSM GPRS 3G UMTS EDGE and on most devices from leading manufacturers Works on Lotus Domino and or Microsoft Exchange collaboration systems Please note that due to limitations specific to the iPhone platform some of the features mentioned above a
15. attachment list the icon shows if the attachment is only located on the mail system server A phone and clip icon E means that the attachment has been downloaded to the device The device supports several types of attachments depending on the programs installed By default the device will recognize several types of image files such as bmp and jpeg sound files such as wav and text files Usually the device will also be able to open Microsoft Office and Adobe PDF files Please refer to the user manual of the device for further information If the file is not supported by the device an error message will be displayed Apart from opening the attachment you can Save the attachment on the device Send the attachment via Bluetooth or other medium supported by your device see Sending an attachment on page 25 Delete the attachment from the temporary folder on the device see Removing attachments on page 25 Download all listed attachments to the device Note that the DME administrator may have disallowed the download of attachments for security reasons Windows Mobile devices E mail Sending an attachment When an attachment has been downloaded to the device you can use the device to send the attachment to an external source Sending an attachment not by e mail 1 Open the e mail that contains the attachment 2 Open the DME menu and select Attachments 3 Select the attachment 4 If the attachment has not b
16. e mails on page 29 Delete Delete the current e mail You can do this by pressing the Delete button as well Advanced options In this menu two options are shown more if a link is selected see Links on page 23 Copy to Book meeting If you select this option the currently open e mail is converted to a new meeting invitation The e mail subject is used as meeting subject and the e mail body is used as meeting description For more information see Booking meetings on page 38 Copy to task Windows Mobile devices E mail If you select this option the currently open e mail is converted to a new task in the Windows Mobile Tasks application The e mail subject is used as task heading and the e mail body is used as task description Show next unread e mail Close the current e mail and show the next newer e mail that has not been read yet Creating and sending e mails Creating and sending an e mail 1 From any folder open the DME menu and select Create E mail 2 Enter message details as described in E mail details on page 27 3 Inthe DME menu select Send The e mail is now saved in the Outbox Depending on the E mail settings on page 45 the e mail 1s sent immediately or queued for the next scheduled or manual sync When the e mail has been sent it is moved to the Sent folder E mail details The e mail form works like a normal e mail with fields for Send to Carbon Copy CC Blind Carbon Cop
17. etc to the device Disconnect after synchronization If you select this option DME sill shut down the GPRS connection after synchronizing This is the default value and is recommended to save connection costs If you do not select this option the GPRS connection is never shut down Server path This 1s the path to the DME server The value 1s set automatically when installing the DME client The server path should rarely be changed and only if your DME Administrator tells you to Time zone In this field you can specify the time zone you are currently in from a list of time zones Phone default is default meaning that the time zone is set according to the phone For more information about time zones and DME see Working across time zones see Time zones on page 7 43 DME Client User Guide 2009 Excitor A S Network push If this function is enabled the device is set up to receive network IP push This means that notifications are received over the GPRS network instead of by SMS The result is faster and usually cheaper notification This requires that the DME server is set up correctly If the GPRS network is for some reason unavailable the DME server will detect this and send notifications by SMS instead This system of falling back to SMS is called AdaptivePush Whenever network push is enabled and working on your device a flash icon is displayed next to the DME logo at the top of your DME client Note that thi
18. folders are shown with a synchronization icon inside the folder amp or Days back This option can only be changed if Use default values above is set to No When e mails are synchronized e mails from the last number of days selected here will be synchronized and available in the current folder Include in mail scan This option can only be changed if Use default values above is set to No If this field is set to Enabled you will receive notification when a new e mail arrives in the current folder New e mail can arrive in subfolders by means of rules which are set up on the collaboration system to automatically distribute new e mails in folders Apply to subfolders If this field is set to Yes the settings made in other fields in this screen are propagated to folders below the current folder when you press Done Use this function with caution as the setting may affect many folders Note that you can choose this option regardless of the value of the field Use default values above Note that even if you do not synchronize e mails in folders you can still access e mails in any folder by using the e mail search functionality described in the section E mails on server on page 34 The first screen you see after logging in is the Inbox which displays the e mails and meeting invitations that have been synchronized to the client To toggle between the different mailbox folders Inbox Outbox Drafts Sent Unrea
19. into a new mail which you can then send to your Helpdesk Please note that the DME administrator can request the client log using a feature in the DME Server not iPhone DME Client User Guide 2009 Excitor A S 54 If you are the DME administrator you can contact your DME partner You can also check the DME Support http www excitor com website for more information If you find errors or omissions in this documentation please contact Documentation feedback see Documentation feedback mailto documentation excitor com Subject Documentation feedback List of procedures List of procedures gt AOS DME opaco ti a a OR ahis bus vara 16 gt Logging in to DME for the first time 18 gt Opening an dttacbi eibs see rio je In PRU eee 24 gt Sending an attachment not by e mail 25 gt Removing a single attachment 25 gt Removing all attachments from the device oooocccnnnnooonnnnnnnonnnos 26 x Viewing e mail details aidan ESSE ERE QU SEE n 26 gt Creating and sending an e mail seen 2 gt Saving an e mail as a draft 28 gt SENS messdbe ODHOTDS Jaco tiniest aud desta adus 28 gt Repino to AIM MAIL assess tien lacie tenia e INI e 20 gt Replying to an e mail using Quick reply 20 JOorwardme amre Ma laica A 29 gt Sending attachments in original e mails and replies 30 gt Sending attachments in for
20. password that you would use for the collaboration system on your desktop PC For Lotus Domino users this 1s your Internet password Contact your IT department if you have problems with your user name or password 17 DME Client User Guide 2009 Excitor A S 18 If the DME client was already running and you are logging in again after logging out either manually or automatically after a period of inactivity the screen shows the time of the last synchronization with the collaboration system and the number of new e mails The client remembers the user name from your last login unless the DME administrator has disabled this feature for security reasons If you have changed SIM cards since the last time you logged in DME will prompt you for your phone number If this is the case enter your phone number and press Yes to continue It is recommended that you always include your international country code for instance 45 for Denmark You can change the phone number later in the General settings see General settings on page 43 The phone number is used by the DME server when sending commands by SMS to the phone First time login If you are logging in to the client for the first time the login process is different When you start the client the login screen is shown but without the indication of last connection and number of new e mails DME Secure E mail 4 Yj 4 lt X FIT E Login i Username Password Login E
21. password to unlock the DME client again The DME client is also locked after a period of inactivity as specified in Security settings on page 44 19 DME Client User Guide 2009 Excitor A S The illustration below shows the main DME interface j y DME Secure E mail Y 4 X Folder name Space for sync messages No of e mails Folder navigation Gerda Verbeet Exci 23 04 08 09 31 Total unread Please remember to review the pri Eg Chris Barber Excitor 23 04 08 09 19 Invitation New home page 29 Apr 09 3 El Pierre S guy Excitor 23 04 08 09 18 C ge pee ae re me Fw Feedback from PO and high priority E Olav Toft Excitor 23 04 08 09 17 How do you like these Red icons unread Selected e mail Date and time received E Bob Rankin Excitor 23 04 08 09 15 Meeting invitation D you think I should invite BD as well Ec Bob Rankin Excitor 23 04 08 09 14 Invitation Budget review 21 May 13 0 Lock the client log out of DME DME menu Lock E Options d The first screen you see after logging in is the Inbox which displays the e mails and meeting invitations that have been synchronized to the client Use the stylus and or navigation keys to navigate through the user interface Use the navigation button to scroll through any e mails The folder bar top bar showing the name of the current folder shows the total number of e mails and the number of unread e mails in the current folder The e m
22. system If you select this option you can search for a contact by Name E mail address Department Country or Title For more information about how to select recipients using the global address book see the procedure in Global Address Book on page 32 When you have selected the desired recipients select OK The e mail address of the contact s will be added to the field from which you started selecting recipients Saving as draft If you want to continue editing an e mail at a later time you can save the e mail as a draft Saving an e mail as a draft 1 Open the DME menu and select Save as draft or 2 Close the e mail and select Save as draft when asked The e mail is saved to the Drafts folder and you are returned to the mailbox When you want to finish the e mail you can open it from the Drafts folder edit it and send it in the usual way Selecting message options You can sign encrypt and mark the message with high importance Setting message options 1 Open the DME menu in the e mail you are creating and select Message options 2 Scroll up down to select an option 3 Click the navigation key to enable or disable the selected option 4 Select OK to set the options and return to the e mail or select Cancel to cancel your selections and return to the e mail Please note the following about signed and encrypted e mail When you send a signed e mail and the DME server cannot find your private key on the server an
23. time indicated in the DME client and a message will be sent with information about this fact 11 DME Client User Guide 2009 Excitor A S synchronization methods 12 The DME client can be synchronized in four ways 1 4 Server initiated sync Push Whenever someone sends you an e mail a meeting invitation or similar it is received by the collaboration system The DME server will check for such updates in the collaboration system at regular intervals and send a notification by network push or as an SMS a text message to the mobile device on which your DME client 1s installed The notification is picked up read and in the case of SMS push deleted by the DME client and a sync 1s initiated to make the device reflect the change in the collaboration system The DME client will optionally notify you with a sound whenever a new e mail has arrived in this way Push sync is enabled and scheduled by the DME administrator Notifications can also be sent in case system settings are updated or a server command is issued Note that notifications may be disabled on the server Scheduled sync The client can be set up to synchronize at regular intervals When synchronizing all enabled resources are synchronized that is if the Sync option for the resource in question for instance To do sync is enabled The sync intervals are the same for all resources Pull sync For e mail and calendar items you can set up a separate sc
24. 0 PM lt gt 10 17 07 5 00 PM 10 18 07 9 00 AM lt gt 10 18 07 11 00 AM 10 18 07 1 00 PM lt gt 10 18 07 5 00 PM 10 19 07 9 00 AM lt gt 10 19 07 12 00 PM 10 19 07 1 00 PM lt gt 10 19 07 5 00 PM E Cancel 3 Scroll up or down to select a new time frame 4 Select OK to use the selected time frame The meeting details are changed to reflect the update Contacts The Contacts application is populated by DME and reflects your personal address book on the collaboration system Changes in either address book are synchronized to the other if the setting Contacts sync is enabled see Contacts sync settings Whenever you create an e mail or book a meeting not iPhone you can choose recipients from the Global Address Book or from your local contacts See Address book integration on page 27 for more information 4 DME Client User Guide 2009 Excitor A S Q See Importing items on page 13 for information about special considerations in connection with the initial synchronization or import of contacts from the collaboration system To dos A to do item is a special type of calendar item and is synchronized with your collaboration system by DME When synchronized to the device you can view and maintain the to dos in the Tasks application To do items are created as tasks in the Windows Mobile Tasks application They are synchronized with your collaboration system by DME See Sync vs import for information abou
25. 710 HTC TyTN WM D 5 Pocket PC Smartphone i mate SP5 i mate JASJAM WM 5 WM 5 Pocket Smartphone PC Palm Treo Qtek 8300 700w WM 5 WM5 Pocket PC Smartphone For more information see the DME Support http www excitor com website DME Client User Guide 2009 Excitor A S The model used throughout this manual for illustration purposes is the Pocket PC Qtek 200 running Windows Mobile 5 Using the DME client The DME client will usually be set up to launch automatically when you start the device DME contains a number of security features that depend on the client being started Furthermore the client contains a feature that makes it impossible to shut down the client without also shutting down the device For more information see Data security on page 8 Locating and starting the client The DME client will usually be set up to launch automatically when you start the device DME contains a number of security features that depend on the client being started Furthermore the client contains a feature that makes it impossible to shut down the client without also shutting down the device For more information see Data security on page 8 gt Starting DME 1 Tap Start 2 Tap Programs 3 Open DME Secure E mail Games ActiveSync Calculator Camera cerdisp ClearYue DF P amp UT Download Excel Mobile E mail Agent File Explorer MIDlet Modem Link Manager If the client is already running you can switch t
26. Exit Logging in to DME for the first time 1 Enter your user name and password and select Login 2 Since this is the first time you enter your user credentials DME needs to make a connection to the server to verify that your user name and password match and asks the question Password is unknown Do you wish to verify your login with the server P 13 43 abc a 0 Login Username NIF Password SKK Password is unknown Do you v wish to verify your login with the server Select Yes if you are sure you entered your password correctly Windows Mobile devices Using the DME client DME stores your password in multi hashed encrypted form that is very secure on the client Therefore the next time you log in to the client you do not need to make a server connection to verify your login However when you do make a connection for instance when you synchronize e mail your login credentials will be verified again 3 DME asks you to confirm the server path If the installation file was pushed to your device from the server the server path is sent to the device along with the installation file in a separate SMS When DME launches the server path is read from that SMS but you must confirm it If DME was installed in another way for instance through cable transfer you must enter the server path here The server path has the form https dme yourcompany com nam xml where dme yourcompany com is th
27. If your collaboration system is based on Lotus Domino the search results are returned in order of relevance If your collaboration system is based on Microsoft Exchange the search results are returned in chronological order that 1s by date The server sets a limit to the number of search results By default the limit is 100 results The results are divided into a number of pages depending on the number of results per page you have selected If more results are returned than the specified number of results per page DME shows the first page To see the next page press the scroll key to the right or click the right selection key or choose Next page in the menu You are then prompted if you want to download the next pageful of results Note that the results are cached on the device for as long as you are performing the search This means that browsing between result pages 1s instantaneous once the results have been downloaded If no results are found DME shows a message that no matches are found and you are returned to the search screen after confirming the message DME initially only retrieves the header information from the e mails that is sender date and subject If you click to open an e mail DME asks you if you wish to retrieve the rest of the e mail If you select Yes the e mail in question is downloaded from the collaboration system and stored on the device On the search results page the DME menu has the following options
28. ME checks for duplicates but this check is not completely reliable for instance if different data field is used for a contact on the device if Home Phone is completed for John Doe on the device but not on the server a near duplicate will be created 2 Clean up your personal address book and calendar on the collaboration system using Outlook or Notes This is an important step 3 When you are done Import the contacts and calendar to the device This will erase duplicates and bring in a fresh set of calendar items and contacts from the server 13 DME Client User Guide 2009 Excitor A S 4 You can now add device specific features to the contacts such as photos speed dial keys etc These settings will not be lost when you synchronize contacts with the server but they will if you import If in doubt please consult your DME administrator before importing or synchronizing these items the first time Preferred operators 14 On the DME server the administrator can define a number of preferred operators First one or more home operators 1s selected for your own country or area Then for each home operator one or more operators can be selected for any country in the world The selected operators should be those operators with whom the home operator has roaming agreements and where the roaming prices are the best If this system 1s in effect your DME client will warn you about a change of network operators when
29. ail icon of unread e mails is a red envelope E3 and they are listed in bold font Working with folders 20 The DME mailbox consists of at least the following folders Inbox Outbox Drafts Sent and Unread The first four of these folders function as the corresponding folders on the collaboration system Notes or Outlook The Unread folder is a smart folder which shows all unread messages in any folder in the DME client When an e mail in the Unread folder is read it disappears from view but naturally remains in the folder from which it originated Apart from these standard folders subfolders created on the collaboration system Notes or Outlook can be shown on the client Subfolders from the collaboration system can be shown 1f the folder synchronization feature is enabled on the DME server and on the client see Folders settings on page 47 If enabled you have access to all the e mail folders on your collaboration system With settings similar to the e mail settings see E mail settings on page 45 you can specify how many e mails you want to see in each folder by age in days and whether you want to synchronize e mails in folders at all This is specified as a system wide setting In the following section you can see how to specify different settings for each folder including whether you want to receive a notification when a new e mail arrives in a folder Windows Mobile devices Using the DME client Navigating the folder tre
30. and select Create Meeting Enter meeting details see Entering meeting details on page 39 Add participants see Adding participants on page 39 Enter a location and book resources see Location and resources Add attachments see Sending attachments on page 30 Select the Send soft key The next time the DME client is synchronized with the DME server meeting invitations will be sent to the selected participants and the meeting will be created in you calendar Windows Mobile devices Calendar A meeting invitation can also be created by converting an e mail to a meeting invitation See Advanced options see Other e mail options on page 26 To navigate between the tabs Meeting details Participants and Location and resources highlight the tab and then click the right or left navigation key to display the next or previous tab Entering meeting details The Meeting details tab contains the following fields E Subject Enter a subject for the meeting Date and time Enter starting and ending dates and times for the meeting 9 Time zone Enter the time zone for the starting and ending times See Working across time zones see Time zones on page 7 i Alarm Enable or disable the alarm When the alarm is enabled you can enter a date and time for when the alarm should go off 2 Private Mark the meeting as private This means the the meeting details are not visible to other people in the collaboration system when yo
31. ation system when the mail is sent saving transfer costs Adding attachments to meeting invitations 1 Create a meeting invitation see Booking meetings on page 38 2 Add attachments in the same way as for original e mails see above Note that the DME administrator may have blocked for adding new attachments from the device to e mails Furthermore restrictions to the size of attachments apply The default maximum size is 16MB but this limit may have been increased or reduced by the DME administrator Folder actions In each mailbox folder you can perform a number of actions on one or more items 30 Windows Mobile devices E mail Selecting multiple items You can select several items in sequence in a folder or list by dragging the stylus across the items Selected items are highlighted Marking read unread When you read an e mail in the DME client the e mail will be marked as read that 1s the e mail icon is grey El and not red E Furthermore the e mail will be marked as read in the collaboration system the next time you synchronize You can mark an e mail as unread after reading it for instance in order to remember reading it when you get back to the office or you can mark unread e mails as read The actions described below can apply to a number of selected items See Selecting multiple items on page 31 for information about how to select multiple items Marking one selected or all e mails as read or unread 1 Ope
32. copied to the system on which it does not yet exist for example if an e mail was created and sent from the mobile device the e mail is copied to the Sent folder on the collaboration system Furthermore the e mail calendar and other items on the mobile device are synchronized with respect to the time span for which items should be shown according to the settings This is called the synchronization window For instance the settings may specify that the e mail application should show e mails for the last 7 days The sync process will then clear e mails older than 7 days from the Inbox and other boxes except Drafts on the mobile device only 2 Have any items been deleted If an item for instance a meeting has been deleted in the collaboration system the deletion will be reflected on the mobile device E mails deleted on the mobile device will only be deleted on the collaboration system if the setting Delete only locally is disabled 3 Have any items been edited If you for instance edit a spreadsheet on the mobile device the sync process will update the spreadsheet on the DME server if file sync is enabled In the same way if you edit a contact on the mobile device or on the collaboration system the change will be synchronized In some cases a conflict may arise For instance if a meeting has been moved to another time on both the collaboration system and the mobile device DME will resolve the conflict by moving the meeting to the
33. d tap the folder icon at the top left of the mailbox to browse through the available folders or select Tools View Folders in the DME menu See Navigating the folder tree on page 21 By going through the menu you can also access the calendar to dos and your contacts Use the up and down navigation buttons to scroll through any e mails in each folder Press the left and right navigation buttons to jump to the bottom and the top of the list respectively The folder bar shows the total number of e mails and the number of unread e mails in the current folder The e mail icon of unread e mails is a red envelope Ed and they are listed in bold font See The client interface on page 19 Windows Mobile devices E mail Reading e mails To open an e mail select the e mail in a folder and press the navigation key or tap the e mail Scroll through the e mail by using the navigation keys or dragging the scroll bar If you click the navigation key while scrolling through the e mail body the e mail body will be shown in full screen To leave full screen mode press the OK soft key Note that link detection see below is not available in full screen mode You can open the next unread e mail by choosing Show next unread e mail from the DME menu in the open e mail Links When scrolling through e mails the DME client will search for different links such as e mail addresses phone numbers and web links Whenever a link is found it i
34. d in the New password field and retype it in the Confirm new password field 5 Select OK E i i Old password New password obok Confirm new password UO 0 anced DME sends the password change request to the server If the server accepts the request a message tells you that your password has been changed If the server rejects the request a message tells you why the command failed If the command fails it can be an issue with the server setup and you should contact your DME Administrator DME Client User Guide 2009 Excitor A S Switching users Unless forbidden by the DME Administrator you can hand over your device to another person even if it contains all your DME data All e mails calendar items to do items contacts and synchronized files will be erased when the new user logs in LU Username All data from previous user will be lost Continue Yes No The new user is taken through the same verification process as described in Logging in on page 17 Changing SIM cards If you change the SIM card in your device the DME client will ask for the new phone number the first time you log in to the DME client It is important that the phone number is correct as many features depend on the DME server s ability to send commands by SMS to the device Secure E mail PAL DME Phone number OK E 1 Enter the phone number 2 Select OK The device phone number ca
35. e j y DME Secure E mail Y 4 ok ELI 4 5 Inbox Sent 62 Drafts Outbox 3 Unread Corporate 62 Business News 62 Policies 62 Private 62 Sales a Testing E Options To move between folders tap the folder icon at the top left of the current mailbox When you do this DME shows a folder tree with all folders in the system You can then use the stylus or the keys to move to the desired folder Click or tap to open the folder in mailbox view If a folder contains subfolders tap the plus icon to the left of the folder to expand the folder or press the Right navigation key If a folder is marked with a grey color as the Work folder in the illustration it means that 1t cannot be selected On Domino systems you can create folders and subfolders at the same time by naming a new folder like this Work Testing When created in this way the parent folder Work cannot itself contain e mails but Testing can Therefore you cannot select the parent folder here but you can navigate to the subfolder You can also access the folder tree view by selecting View Folders in the DME menu Apart from folders you can access the calendar to dos tasks and your contacts from the View menu Setting folder options In Folders settings on page 47 you can set defaults for the way e mail folders should be synchronized between collaboration system and client If you have many folders on the collaboration system it
36. e mail with a notification of the error The DME Server could not send the signed S MIME e mail is sent to you by the DME server Your e mail will be sent to the recipient however it will not be signed When you send an encrypted e mail the DME server needs to know the public key of each of the recipients of the e mail If the public key of one of the recipients is unknown to the server an e mail with a notification of the error Cannot find certificate for recipient xx is sent to you by the DME server The e mail will not be sent to any of the recipients Using signed and encrypted e mail requires special setup Please contact your DME administrator Windows Mobile devices E mail Replying to e mails When replying to an e mail you have the possibility to reply to sender with or without history that is with the original e mail appended to the bottom of the e mail and reply to all with or without history There are two ways of replying to an e mail Replying to an e mail 1 Open the e mail you want to reply to 2 Open the DME menu and select Reply or Reply to All 3 Select With history or Without history Replying to an e mail using Quick reply 1 Open the e mail you want to reply to 2 Open the DME menu and select Quick reply The functionality of selecting Quick reply is defined in the e mail settings see E mail settings on page 45 Here you can specify if Quick reply should correspond to selecting To sender w
37. e name of the server where DME is installed You do not need to enter the nam xml part This does not apply if DME was installed using the OMA DM protocol See the Client deployment guide for more information 4 You are now asked if you want to trust the DME certificate You must select Yes to continue 5 If the login process is successful that is DME can establish a connection to the DME server and log in using your user name and password you are prompted whether you want to import your e mail at this point f y DMESecureE mail YJ d DME Login e Username DME Do you wish to import e mails from the server now Login ES Exit This is a good idea after your first login See Initial sync wizard see Importing items on page 13 for more information You are now ready to use the DME client The client interface DME seeks to use the navigation features and the look and feel that is native to the device on which it runs For this reason the DME client may look different on different platforms and devices but the basic structure of the client is always the same The DME client consists of an e mail client which 1s also the DME control center From here you can access all options in the DME client DME uses the calendar and to do applications that are native to the current device If you wish to secure the DME client select Lock The DME client is now locked showing the Login screen You need to enter your
38. ect Get resources and select Yes to download resources from the collaboration server Alternatively tap the underlined Rooms or Resources link above the field and select Yes Selecting rooms 1 Tapthe underlined Rooms link Or Move the cursor to the Rooms field and select Rooms in the DME menu 2 Scroll up and down and mark the rooms you want to add 3 Select OK Selecting resources 1 Tapthe underlined Resources link Or Move the cursor to the Resources field and select Resources in the DME menu Scroll up and down and mark the resources you want to add Select OK Checking free time When participants rooms and resources have been added you can check if they are available within the specified time frame This can be done from any of the tabs Windows Mobile devices Contacts gt Checking free time 1 Open the DME menu and select Check free time After DME has checked on the server you will see a message indicating whether all participants and resources are available or unavailable within the selected time frame Secure E mail MAU D Meeting time is unavailable Show alternatives 2 Select Yes to show alternative time frames or Select No to keep the current time frame If you select Yes to show alternatives you will see a list of time frames within which all participants and resources are available y Secure E mail Y Ya DME 10 17 07 9 00 AM lt gt 10 17 07 12 00 PM 10 17 07 1 0
39. ect Options gt Tools gt Import gt Calendar to do a full import of your calendar from the collaboration server DME Client User Guide 2009 Excitor A S Data security DME has a strong focus on security All e mails are securely stored on the device even if the SIM card is changed or the battery runs out after you have logged in All data remains encrypted at all times using strong encryption and is only decrypted to memory when it is displayed on screen All communication with the server is encrypted and the server can be set up to require a client certificate It is not possible to export any data from the device to be read elsewhere All DME related data on the device e mails calendar items to dos contacts and synchronized files are deleted in the following events If the SIM card is changed optional If the user name or password is entered incorrectly a number of times set up by the DME administrator If anew user logs in In addition if the device 1s lost or stolen the data on the DME client can be cleared remotely by sending a command from the DME server remote wipe You should always contact your DME Administrator immediately if you lose your device Changing mailbox passwords Depending on your company s security policy you must change your network password at regular intervals Usually your network password is the same as your mailbox password but on Domino collaboration systems this is
40. een downloaded to the device indicated by an icon you must choose to open the attachment first O1 Open the DME menu and select Send to or Send 6 Select the method by which you want to send the attachment see below Sometimes only one option 1s available for instance Bluetooth and the device will start the detection or transfer immediately Follow the instructions from the device manual on how use the specified send method Send method Description Via multimedia Creates a multimedia message MMS with the selected attachment Via e mail Creates an e mail with the selected attachment using the built in usually POP3 based e mail program Via Bluetooth Sends the selected attachment via a Bluetooth connection to another device or computer Via infrared Sends the selected attachment via an infrared connection to another device or computer Removing attachments When you download attachments to the device the attachments will take up space on the device To free this space you have the option to remove downloaded files from the device The attachments will not be deleted on the mail system only on the DME client Removing a single attachment 1 Open the e mail containing the attachment 2 Open the DME menu and select Attachments 3 Highlight the attachment 4 Open the DME menu and select Remove from phone Delete This option is only shown if the attachment has in fact been downloaded to the device 5 Press
41. h and return to the e mail folder from which you opened the search window Calendar DME uses the calendar application which is native to your device You can create and edit personal appointments in the calendar application When you synchronize calendar items they will be entered into your collaboration system However whenever you want to invite other people to your meetings and appointments you must use the DME client to create meetings Also meeting invitations from other people are received in the DME Inbox before being transferred to the calendar application if accepted Receiving meeting invitations When meetings are booked on the collaboration system all invited participants receive a meeting invitation by e mail containing information about the meeting In the DME client a meeting invitation is recognized by a clock e mail icon E in the Inbox 37 DME Client User Guide 2009 Excitor A S gt Responding to a meeting invitation 1 3 Open the meeting invitation Browse through the pages of the invitation to see the subject and time of the meeting who organized the meeting who have been invited participants and any information about location and resources involved in the meeting In the DME menu you can now choose among the following options Accept Accept the meeting invitation The meeting is created in the calendar and a notification of your acceptance is sent to the meeting organizer chair
42. he Clear key 3 Press Yes to confirm the deletion Note that if you delete a large number of items more than 20 e mails meeting invitations or more than 10 contacts at a time the next time the device synchronizes a message will ask you if you really want to delete the items on the server This is to prevent the accidental deletion of many items Deleting the currently open e mail 1 Open the DME menu in the e mail you are reading and select Delete or Press the Clear key 2 Press Yes to confirm the deletion Moving items to other folders If folder synchronization is enabled you can move e mails between folders The items are moved in the collaboration system as well at the next synchronization The action described below can apply to a number of selected items See Selecting multiple items on page 31 for information about how to select multiple items Moving an item to another folder 1 Openthe DME menu and select Actions Move to folder 2 The folder selection view is shown see Navigating the folder tree on page 21 3 Browse to a folder and click the navigation key to move the selected e mail s to the folder in question You cannot move e mails to the Drafts Sent Outbox or Unread folders Search Using the DME client you can search for contacts in the global address book on the collaboration system search e mails in your mailbox on the collaboration system or search e mails already downloaded to the device
43. he above stated reasons Flush data If you select this option the DME client will flush delete all DME data from the device if another SIM card is inserted For more information see Data security on page 8 Lock device Windows Mobile devices Settings When the DME client detects the SIM card change the client automatically switches to Lock device mode Shell protection You now have to log in to DME in order to use the device You have as many chances to enter the correct password as the option Limit on password attempts specifies Just before logging in DME checks if the current SIM card has been used before If it has not the user 1s prompted to enter the phone number for the new SIM card This phone number and the SIM card identification number IMSI are stored and thus recognized the next time the same SIM card is inserted A maximum of 62 pairs of phone numbers and SIM card IDs can be stored in this way Logout timeout min The DME client is locked automatically after the specified number of minutes of inactivity Permitted range 0 60 minutes Private key password If you have uploaded your personal certificate to the DME server using myDME you must enter the password for your private key in this field For more information about S MIME and myDME contact your DME administrator Lock device If you select Enabled the device is completely locked when you log out of the DME client You are only able to receive vo
44. hedule for synchronization This way you can for example set up scheduled sync intervals for contacts to dos and files disable scheduled sync for e mail and calendar and enable pull sync for e mail and calendar with a more frequent schedule Manual sync Finally it is possible to synchronize the client with the server manually by selecting a menu item in the client You can synchronize the different item types individually or you can choose to sync all at the same time When the DME client is performing a synchronization operation status messages about the current sync process are shown in the interface While the synchronization is in progress you can cancel it by selecting Synchronize Cancel sync from the DME menu Connecting n Inbox 63 1 a Kimberly Sall 2205 Create gt Synchronize Background sync is Y running at the v moment Do you wish to cancel it Introduction Importing items Importing items The first time you log in to the DME client after installing it you will be asked if you want to import e mail from the server When you accept to do this recommended your e mails are imported from the DME server according to the default settings specified for the device on the server At any point you can choose to import items In the DME menu choose Tools gt Import to see a list of items that can be imported All items E mail Calendar Contacts To dos no
45. ice calls make emergency calls receive but not view text messages and respond to calendar alarm messages For maximum security enable the setting Launch on startup in the General Settings on page 43 This way this level of security is maintained even if the device is rebooted Furthermore the DME client will automatically restart if it should crash If you select Disabled the device is not locked when you log out of the DME client Lock Calendar If you select Enabled you can only access the calendar on the device when you are logged in to the DME client See Lock Messaging above If you select Disabled the calendar is never locked Lock Contacts If you select Enabled you can only access the Contacts application on the device when you are logged in to the DME client See Lock Messaging above If you select Disabled the Contacts application is never locked Lock To do If you select Enabled you can only access the To do application on the device when you are logged in to the DME client See Lock Messaging above If you select Disabled the To do application is never locked E mail settings E mail sync If you select Enabled On e mail synchronization is enabled This setting affects push mail e mail pull manual synchronization and scheduled sync If you select Disabled Off e mails are never synchronized Days back When e mails are synchronized e mails from the last number of days selected here will be s
46. is recommended that you set up very restrictive default settings for performance reasons and loosen up on individual folders as described below To set up folder options open the folder view described above browse to the folder you want to customize and select Settings in the DME menu The following screen is shown Use default values If this field is set to Yes the current folder uses the general settings specified see Folders settings on page 47 If Apply to subfolders is also selected the default settings will be applied to all subfolders below the current folder as well when you press Done If you change the value in this field from No to Yes the settings in the remaining fields in this screen will be reset to the default values when you press Done If you want to apply other settings than the default settings to this folder you must select No in this field 21 DME Client User Guide 2009 Excitor A S E mail 22 Sync folder This option can only be changed 1f Use default values above is set to No If this field is set to Enabled e mails in the current folder are synchronized with the collaboration system using the synchronization window defined in the field Days back below To avoid too high load on the DME server you should only synchronize those e mail folders that you really need on the device You can for example consider to not synchronize folders containing graphics intensive newsletters etc Synchronized
47. ith history To sender without history To all with history or To all without history In both cases a new e mail is created for the original sender and possibly all original recipients If the e mail you are replying to was signed encrypted or marked with high priority DME will copy these settings to the new e mail You can now add text and attachments to the e mail and send it See Sending attachments on page 30 for information about how to work with attachments in e mail replies Forwarding e mails You can forward an e mail with all content including attachments Forwarding an e mail 1 From any folder open the e mail 2 Open the DME menu and select Forward 3 If the original e mail contained attachments Press Yes to include attachments or Press No to send the e mail without attachments See Sending attachments on page 30 for information about how to work with attachments in forwarded e mails You can now add recipients text and attachments and select Send to send the e mail For information about how to enter recipients see Address book integration on page 27 If the e mail you are forwarding was marked with high priority DME will copy this setting to the new e mail 29 DME Client User Guide 2009 Excitor A S Sending attachments You can include attachments in e mails in two different ways by forwarding an e mail that already contains attachments or by adding attachments from the device to new e mails
48. ive an e mail with an attachment you will see an attachment icon in the mailbox Graphics that have been embedded into an e mail may be shown as attachments on the client This requires DME server version 2 0 and above and that you run Domino as your collaboration system 23 DME Client User Guide 2009 Excitor A S 24 gt Opening an attachment 1 Open the e mail 2 Select Attachments in the DME menu A list of the attachments to the e mail is displayed y DME Secure E mail E Y 4 lt Dk gt DME Attachme o El vicon_sametime_avail bmp 2Kb bmp vicon sametime away bmp 2Kb bmp f vicon sametime dnd bmp 2Kb bmp wicon sametime meeting bmp 2Kb bmp f Embedded Image 1 1Kb dif Save as Send to Delete Download all Close E ictions Select the attachment Select Yes to download and open the attachment DME connects to the server 5 Select Yes to allow the attachment to be decrypted to disk The attachment file 1s stored in a temporary folder on the device disk which is outside the secure DME area It is deleted from the temporary folder again when you log out of DME If DME cannot delete the attachment immediately when you log out for instance if it is still open in the application it will keep trying at regular intervals To save transmission time and space on the device attachments are not stored on the device unless you specifically choose to download them In the
49. keep to dos that are to be synchronized below this limit as you will otherwise experience that text 1s cut off from the to do when it is synchronized back to the collaboration system Windows Mobile devices Settings Settings When a new device is created in DME a set of default settings for the device is sent to the client the first time the device connects with the server or when a new user takes over an existing device These settings should represent your company s security policy Note that the DME administrator may have blocked your access to changing any or all of the settings described in the following sections When a permitted range is mentioned in the following sections the range may in fact have been changed by the DME administrator The Installation Best Practise guide contains information for DME administrators about recommended settings and permitted range values General settings Launch on startup Select Yes Enabled to make the DME client launch every time you start your device This is default and highly recommended for security purposes Select No Disabled if you want to start the DME client manually Language In this field you can specify which language to use for the DME interface The language is not necessarily the same as the language selected on the device Phone number The phone number of the device The DME server needs to know your phone number for sending SMS messages and pushing downloads
50. m ss or hh mm ss am pm Example 08 00 or 08 00 am End time In this field you can specify the time of day at which client initiated pull should end if this is enabled Use the local time format for instance hh mm ss or hh mm ss am pm Example 17 30 or 05 30 pm Run on weekends If you select Yes client initiated pull will continue to run over the weekend If you select No client initiated pull will not run on weekends Contacts settings Contacts sync If you select Enabled contact synchronization is enabled Your list of contacts on the device is synchronized with your personal address book on the collaboration system when a sync is run This setting affects all forms of synchronization If you select Disabled contacts are never synchronized To do settings 48 To do sync If you select Enabled to do item synchronization is enabled This setting affects push notification manual synchronization and scheduled sync If you select Disabled to dos are never synchronized Files settings Windows Mobile devices Settings Days back When items are synchronized items from the last number of days selected here will be synchronized and available in the device Calendar Days forward When items are synchronized items up until the number of days selected here will be synchronized and available in the device Calendar With these settings you enable or disable the synchronization of files File synchronizati
51. me you select More Select To choose an item or a menu option whether by clicking tapping or choosing in a menu The features or interface elements mentioned in this part of the user guide apply to all phone platforms and may be illustrated by images from any of the supported platforms Java Symbian UIQ Windows Mobile or iPhone The following icons are used to signify platforms Icon Platform Applies to the DME Client for the Java platform J ila E Applies to the DME Client for the Symbian platform e Applies to the DME Client for the Symbian UIQ platform Applies to the DME Client for the Windows Mobile platform Ay Introduction Time zones Applies to the DME Client for iPhone In some cases there is more than one route to selecting an option For instance on UIQ devices you can create an e mail either by selecting More gt Create gt E mail or by tapping New in the touch options bar leaving the focus on E mail and tapping OK The manual will usually only mention the regular menu route Time zones With DME you can always keep your office in your pocket including your office calendar One challenge with calendars 1s the fact that sometimes we operate with multiple time zones If we travel to a different time zone we need to make sure that entries in our calendar reflect the change in time zones When you arrive at an airport in a foreign country and turn on your device a message from the phone o
52. n be changed in the general settings see General settings on page 43 Depending on the setting Action on SIM card change in the security settings your DME data will be wiped from the device when you change the SIM card or your device will be locked or you are allowed to log in as usual On Java this feature is only supported by the DME client gt under certain conditions For more information see Security settings on page 44 in the Java Client User Guide 10 Introduction Synchronization overview This feature does not apply to iPhone Synchronization overview The basic idea of the DME client is to keep the e mail calendar system contacts and possibly files of your mobile device up to date with the corresponding items on the corporate network To do this the DME client 1s synchronized with the collaboration system or the file server E mails calendar items and contacts are synchronized with the corporate collaboration system and files are synchronized with files on the DME server or in a network location specified on the DME server Please note that file synchronization requires a special license please consult your DME administrator for more information What is synchronized Conflicts In the synchronization sync for short process DME checks the following 1 Have any items been created An item could be an e mail a contact a calendar item a to do or possibly a file If an item has been created it 1s
53. n the DME menu and select Actions 2 Select Mark read to mark the e mail s as read or Select Mark unread to mark the e mail s as unread 3 Select Selected to mark the selected e mail s or Select All to mark all e mails Sorting items You can sort items in the Inbox and the other folders ascending or descending by date name or subject Sorting items 1 Open the DME menu and select Actions 2 Select Sort 3 Choose between the following sort methods Descending by date newest e mail at the top Ascending by date oldest e mail at the top Descending by name by sender s name Z A Ascending by name by sender s name A Z Descending by subject by e mail subject Z A Ascending by subject by e mail subject A Z The selected sort order applies to all folders The currently selected sort order is disabled in the Sort menu indicating which sort method is used Deleting items When deleting an e mail the e mail data is removed from the DME client Depending on a setting in E mail settings on page 45 the e mail can also be deleted on the mail system at the next sync The actions described below can apply to a number of selected items See Selecting multiple items on page 31 for information about how to select multiple items 3l DME Client User Guide 2009 Excitor A S Deleting one or more selected items 1 Select the item or items to be deleted 2 Open the DME menu and select Actions gt Delete or Press t
54. not necessarily so The DME client depends on the mailbox password to gain access to synchronize your e mail to the device Your mailbox password can be changed from your desktop computer or from your device If your collaboration system is based on Active Directory a message may pop up telling you well in advance that it is time to change your password If you ignore the warning your current password will eventually become invalid and you will be unable to log on to the system You can either change your password from a desktop computer on the network or from the client Introduction Data security If your mailbox password is changed from a desktop computer on the network the new password has to be verified on the server the first time you log in to the DME client When you log in and DME recognizes you as a user and recognizes your password but detects that the password has been changed on the server the following message is shown rs j y DME Secure E mail Y ok FDME Old password Options Fa Cancel You are then asked to enter your old password 1 Select Yes to verify the new password on the server 2 Enter your old password 3 Select Log in You can now use DME as usual You can change your mailbox password from the client 1 Log in to the client as usual 2 Open the DME menu and select Tools Change password 3 Enter your existing password in the Old password field 4 Enter a new passwor
55. o the client using the task manager or the Today screen Pocket PC or home screen Smartphone When the DME client is installed it is automatically added to the Today screen so that information about the time of last sync with the server and the number of unread e mails is displayed 16 Windows Mobile devices Using the DME client Start PL Ec 5 nh Friday J 09 18 BE 04 January 2008 Owner Niels Fange Text Messages 1 Unread No tasks 1 No upcoming appointments Last connected 09 17 Unread 3 Last connected 09 17 Unread 3 CN O Calendar Contacts DME information emphasis added On Smartphones you must add DME to the Home screen plugin manually by selecting an option in the General settings on page 43 If DME is for some reason not shown in the Today screen on your Pocket PC you can set it up by opening the Today application in the Settings program group Tap the Items tab and select the DME check box Today Checked items appear on the Today screen Owner Info Messaging Tasks Calendar Device Lock Pocket MSN DME Today timeout Appearance Items Sara Tap OK and exit the Settings program group to see the Today screen with the DME item Logging in When the DME client is launched the following screen is shown DME Secure E mail Yi 4 lt X EDI 3E Login o Username Password Login E Exit You must log in with the same user name and
56. older in which the e mails to be searched are located Click to choose between the mail folders defined in the mailbox on the collaboration system Select a folder and choose Done For information about folders and folder selection please see Selecting folders on page 36 below If you want to search in all subfolders to the selected folder select the check box Search in subfolders This can only be selected if your collaboration system is Microsoft Exchange Date If you select this check box DME enables two fields in which you can enter a range of dates This limits the search to e mails received within the selected time frame The time frame is by default today s date You cannot choose a date in the future Results page In this field you can specify the number of results you wish to display per page If your search generates a large number of results it can take a considerable time to download all the results Therefore you can define how many results you want to see at a time and then browse to the next page of results 3 Select Search Note that a search can only be executed if one or more of the fields Search text Person Folder or Date has been completed If not completed an error message says Search fields cannot be blank when you select Search Windows Mobile devices Search The search results are displayed Note that the client shows the results in the order in which they are presented by the collaboration system
57. on requires a special license and is set up on the DME server For more information please ask your DME administrator File sync If you select Enabled file synchronization is enabled This setting affects push notification manual synchronization and scheduled sync If you select Disabled files are never synchronized scheduled sync settings Scheduled sync If you select Enabled the DME client will initiate synchronization of the enabled resources e mail calendar etc according to the schedule specified below If you select Disabled the synchronization of resources relies on client initiated sync pull where applicable manual synchronization or push notification from the mail system Interval If Scheduled sync is enabled the client will accept a sync every number of hours selected here Permitted range 1 24 hours Start time In this field you can specify the time of day after which scheduled sync should start if this is enabled Use the local time format for instance hh mm ss or hh mm ss am pm Example 08 00 or 08 00 am End time In this field you can specify the time of day at which scheduled sync should end if this is enabled Use the local time format for instance hh mm ss or hh mm ss am pm Example 17 30 or 05 30 pm Run on weekends If you select Yes scheduled sync will continue to run over the weekend If you select No scheduled sync will not run on weekends 49 DME Client User Guide
58. ontacts The details of the highlighted contact are copied to a new entry in your local contacts You can edit the details and press Done to save the contact as a local contact 33 DME Client User Guide 2009 Excitor A S E mails on server 34 The DME client only synchronizes e mails from the last number of days specified in the e mail settings see E mail settings on page 45 This is called the e mail synchronization window Sometimes you may need to find an e mail which is stored in a folder in your collaboration system mailbox which is not synchronized to the DME client or which 1s too old to be synchronized to the client Using this function you can search for any e mail stored in any folder of your mailbox on the collaboration system Searching for e mails on the server 1 Openthe DME menu and select Search E mails on server 2 Complete the search fields in the form l 25 Search text In this field enter the text to search for Field Select the e mail fields in which to search for the specified text Click to choose between the following options Any field All text fields are searched for the specified text string Subject Only the Subject field is searched Subject Body Both the Subject and the Body fields are searched Person In this field enter all or part of the name of the sender of the e mail you are looking for or recipient in case you are searching your Sent folder Folder Choose the f
59. or a name you can enter both a first and last name separated with a space By default a maximum of 10 results are shown but this value can be changed by the DME administrator From the search results you can select contacts the same way as with your local contacts Selected contacts are marked with a Bf If you opened the global address book search from an e mail or meeting invitation select Done from the DME menu to insert the selected contacts into the field from which you chose to search for contacts Or If you opened the global address book search from the Search menu select Create gt E mail or Create gt Meeting from the DME menu to insert the selected contacts as recipients in a new e mail or meeting invitation respectively Apart from the Done or Create options the DME menu contains the following options New search Return to the search screen with every option in the search screen reset to default values Note that this does not apply to the Windows Mobile client Select Unselect Select or unselect the currently highlighted contact Details View more details about the selected contact The type of details that can be seen depends on choices made by the administrator of the collaboration system Select OK to close the details window Call Any phone numbers associated with the highlighted contact are listed Select one and press OK to place a voice call with the contact or Cancel to exit the menu Add to c
60. perator will often tell you that your time zone has changed and offer to adjust the time zone on your device for you You should allow this or adjust it yourself see also the section about Java devices below Now when you start DME DME will detect that the time zone has changed on the device and ask if you want to change the time zone in DME You should also do this See General settings on page 43for instructions how to change the time zone in DME If you follow these simple rules 1 Letthe device match the local time zone 2 Let DME match the device time zone then you should have no problem with duplicate or apparently missing calendar entries saving Time DST The following applies to users of Sony On Java special considerations apply in connection with Daylight 3 m Ericsson devices running JP 8 1 Make sure that the date and time is set correctly on the phone This is done by selecting Menu gt Settings gt Time amp date gt My time zone note that Auto time zone must be Off Here you must select the correct time zone and location If your display does not list locations select Options gt Search region in gt Your area Start DME and log in Select Options gt Settings gt General and set the time zone to match your phone settings If you do not do this and there is a discrepancy between the phone settings and your DME settings DME will prompt you to change the DME settings when you log in 4 Sel
61. r Microsoft Exchange Windows Windows Server 2003 and Active Directory are trademarks or registered trademarks of the Microsoft Corporation in the United States and other countries Lotus Notes and Domino are trademarks or registered trademarks of IBM Corporation Apple Apple iPhone and iPod Touch are trademarks or registered trademarks of Apple Corporation All other trademarks are property of their respective owners DME Client User Guide 2009 Excitor A S Company information E ciror 12 Spotorno All 2630 Taastrup Denmark Phone 45 70 21 68 00 E mail mail O excitor dk Website DME http www excitor com About DME DME Dynamic Mobile Exchange offers synchronization of push e mail PIM information calendar contacts to dos and optionally files to mobile devices It fully integrates mobile device management with state of the art security and efficient software deployment DME is a mobile client server solution that works with mobile phones smartphones and PDAs using Symbian Windows Mobile Java or iPhone as operating system DME is developed by Excitor A S The solution enables large and midsize enterprises to deliver business mobility services to employees and to effectively manage and control mobile devices without compromising security DME is device network and operator independent and offers unparalleled TCO unprecedented data and device security and a very intuitive interface for users and
62. r the specified text string Sender Only the Sender field Recipient field in sent e mails is searched Subject Only the Subject field is searched Body Both the Subject and the Body fields are searched 3 Folder Choose the folder in which the e mails to be searched are located Click the drop down list to view the folder tree and choose among the mail folders synchronized to the device If you do not select a folder all folders are searched Windows Mobile devices Calendar 3 Select Search The search results are displayed The results are listed in a special Search mailbox similar to the Inbox DME Secure E mail Yi 4 ok Search amp Niels Fange Excitor 28 05 08 11 34 Fw Graphics Refine search New search Close E Jptions The DME menu has the following options New search Return to the search screen with every option in the search screen reset to default values Refine search Return to the search screen but retain the selections you already made Previous page If more results were returned than the specified number of results per page and you are not looking at the first page you can go to the previous pageful of results Alternatively tap the left arrow 1n the folder bar Next page If more results were returned than the specified number of results per page you can go to the next pageful of results Alternatively tap the right arrow in the folder bar Press Close to close the searc
63. re not supported on DME for iPhone Typographical conventions Before you start using this guide it is important to understand the terms and typographical conventions used in the documentation For more information on specialized terms used in the documentation see the Glossary at the end of this document DME Client User Guide 2009 Excitor A S The following kinds of formatting in the text identify special information Formatting convention Type of Information Bold Items you must select such as menu options command buttons or items in a list Special Bold Words with special meaning for instance names of LDAP user groups Emphasis Use to emphasize the importance of a point or for variable expressions such as parameters Key Key Key combinations for which the user must press and hold down one key and then press another for example Ctr1 P or A1t F4 Q Caution performing the action described may lead to loss of data or involves other risk Terminology The following is a list of terms used in this guide and an explanation of the term Term Explanation DME Often used for the DME Client DME Server The DME Web Administration Interface Mail system The server based collaboration system that your company runs typically Lotus Domino Notes or Microsoft Exchange Outlook DME menu The DME menu is the main menu in the DME interface On some devices you have to select Options to access the menu on so
64. ress A adendeuiocasdentadaedsdenostaeneadeadadsseaedendadanddeecstarinaiguinat eases 22 Fsmals COMUSCL 1 e BOT TT T 34 Esmaus COD MONE Reie E licitar ice 36 UII T T 37 Recervine ANCE POE TT VILOLIOTIS ariel li 37 BOOKING THE CLINICS 15s lt a diomassinebeoncaeaced seneand nen E clones teens ten Dubs coda eee Sen PR 38 COMIC m rH 4 DOCS ne ee nn D cn 42 Limitations on to do synchronization sise 42 SEN E Po Po A nn bro ote ese aS eMe S D 43 SII LS A RES A PER nn o A T 43 A A oae aene 44 A aie 45 A 4 AA A A pu RT MRUNRE 4 COMA A a di ein 48 NO OSC ERAT rr E 48 PCS Se UNS Sia crac heccecams atio A de acte nn bcnc ee da ce ede dee tuis edo 49 Scheduled Sync Sette sis iode uibs dins 49 ii Contents AAA NE FULD ie SERT ERR m Tdi cU uL EM M PER DE A ROU ORE TC SORE OUR ae M TTT M MER DUE MU MM M MU M EE Sn de teens en lei FAT AK 1 ee eRe MCI DM MA EC M RM a RM dd Une Ie EU A NT If you need further assistance List of procedures Index 99 57 Introduction Introduction Welcome to the user guide for the DME client version 2 0 This guide is divided into three parts 1 An introduction to DME about the company Excitor A S what the DME system does and about various aspects of DME that are shared between DME clients on all platforms 2 A platform specific guide to the DME client for S60 UIQ Windows Mobile
65. s highlighted A number of options for the link are shown when you select Advanced options in the DME menu For e mail addresses and phone numbers you can select the following options Call If the highlighted field is a phone number the Call option will dial the number If the field is an e mail address the Call option will look up contacts with the e mail address in question and present the phone number s of the found contact allowing you to make a call to the contact Press OK to call the selected phone number Add to contacts The highlighted text is copied to the clipboard a new contact is created in your Local contacts and the text is pasted to an appropriate field If the number or e mail address already exists DME will ask if you want to update the existing contact Edit contact DME tries to find the contact in your Local contacts with the highlighted phone number or e mail address If found DME opens it allowing you to edit the contact Send e mail to contact If the highlighted field is an e mail address this option will create a new e mail for the address If the field is a phone number this option will look up contacts with the number in question and present the e mail address es of the found contact allowing you to create an e mail for the selected address When a web address is highlighted you can select Open Web address in the menu to open the link in the built in browser Attachments When you rece
66. s feature may be disabled if you are roaming For more information see Roaming Network push path If network IP push is enabled you must supply a path to the server providing the network push connection This path is usually pushed to your device by the DME server Please contact your DME administrator for more information IM awareness If your company uses the IBM Sametime instant messaging IM application you can select this field to see the Sametime status of your Sametime contacts buddy list If you do this a symbol next to the name of the sender of an e mail in a mailbox indicates his or her Sametime status Away lt gt In a meeting 5 Do not disturb 5 or Available amp Please note that in order to use this feature Network push must be enabled as well see above Security settings 44 Action on SIM change In this field you can choose how the DME client should react when a new SIM card is inserted into the device You may need more than one SIM card for instance if you travel and use local prepaid SIM cards However simply allowing SIM card changes poses a security threat as a malevolent user might steal a device and insert his own SIM card in order to potentially gain access to files and other data on the device Therefore you can choose among three options in this field None If you select this option the DME client will do nothing when a user changes SIM cards This is usually not recommended for t
67. select this field e mails in subfolders are never synchronized However you can change this setting on a per folder basis see Setting folder options on page 21 Calendar settings Calendar sync If you select Enabled calendar synchronization is enabled This setting affects push notification calendar pull manual synchronization and scheduled sync If you select Disabled calendar items are never synchronized 47 DME Client User Guide 2009 Excitor A S Days back When items are synchronized items from the last number of days selected here will be synchronized and available in the device Calendar Days forward When items are synchronized items up until the number of days selected here will be synchronized and available in the device Calendar Calendar pull If you select Enable client initiated pull synchronization of calendar items is enabled This corresponds to the Scheduled sync but is independent of the synchronization schedule set up on the DME server Select Disable to disable the client initiated sync of calendar items Note that this feature may be disabled if you are roaming For more information see Roaming Pull interval If Calendar pull is enabled the client will initiate a sync every number of minutes selected here Start time In this field you can specify the time of day after which client initiated pull should start if this is enabled Use the local time format for instance hh m
68. t iPhone Files not iPhone The Import all function is a shortcut to importing all possible items according to your platform and client settings Since e mails cannot be changed importing or synchronizing e mails amounts to the same thing However if you should find duplicate e mail entries in your mailbox you can choose to import your e mail from the server to realign the synchronization Calendar entries contacts and to dos are another matter For these items there 1s a risk that seemingly duplicate entries occur in your calendar or contacts if you synchronize and you risk losing entries that have been entered on the device before you installed DME There are at least three possibilities 1 The device is brand new You can safely import all items as you have never added contacts or appointments on this device 2 You used to keep the device synchronized with the collaboration system using software such as Nokia PC Suite Sony Ericsson Sync Station Microsoft ActiveSync or similar You can assume that your contacts calendar items and so on are up to date on the collaboration server Therefore you should initially perform an Import of these items Doing this clears data on the device and imports data from the server ensuring that no duplicates occur 3 The device has not previously been synchronized 1 Perform a synchronization of the device This matches contacts on the device with your personal contacts on the server D
69. t special considerations in connection with initial synchronization or import of to dos from the collaboration system For a to do to be included in the synchronization from the collaboration system to the device the following criteria must be fulfilled by the to do on the collaboration system 1 Adue date has not been specified and it has not been marked as complete Domino only 2 Orthe to do is overdue and not marked as complete regardless of the values in the starting date and due date fields 3 Regardless of the above a to do is included if either the starting date or the due date is within the time span set in To do settings on page 48 the sync window Examples The sync window is set to 10 days in To do settings and today is April 15th 1 Ato doon the collaboration system was created on March 23rd with a due date on April 17th This to do is synchronized to the device because the due date is within the 10 day sync window specified in the To do settings 2 Another to do was created on March 3rd with a due date of March 16th It has not been marked as completed This to do is synchronized to the device When it is marked as completed it will no longer appear on the device Limitations on to do synchronization 42 Please note that there 1s an upper limit to the amount of text that can be included in the subject and description fields of a to do This limit depends on the device platform and type It is recommended to
70. the weekend If you select No client initiated pull will not run on weekends Signature Any text you enter in this field will be appended to all new e mails sent from the DME client You typically use it for adding a signature Note that the DME administrator can add another text to be appended to e mails called an E mail disclaimer DME will add the signature from this field first and then the e mail disclaimer will be added by the DME server at the very end of the e mail after any reply history Folders settings Folders If you select Enabled e mail folder synchronization is enabled This setting affects push notification manual synchronization and scheduled synchronization of e mail folders If you select Disabled e mail folders are never synchronized Days back In this field you can specify how many days back the DME client should synchronize e mails in subfolders Note that with higher numbers the load on the DME server will increase This number may be changed for individual folders Sync folders In this field you can specify synchronization of e mails in subfolders is enabled This requires that the synchronization of Folders is enabled also If Folders is enabled the entire folder structure is synchronized between the collaboration system and the device This setting determines if e mails in the folders should be included in the synchronization for the number of days specified in the Days back field If you do not
71. u sync the calendar item but your time will appear booked Description Enter a description of the meeting agenda etc Adding participants In the Participants tab you can add meeting participants from Local contacts on the device and from the global address book on the server Entering meeting participants 1 Tapthe underlined Participants Or Open the DME menu 2 Select Local contacts Or Select Global Address Book For more information see Address book integration on page 27 Location and resources In the Location and resources tab you can enter a location for the meeting and book rooms and resources that are available in the collaboration system In the form you can enter information into the following fields 39 DME Client User Guide 2009 Excitor A S 40 Location Here you can enter free text describing the location of the meeting for instance a country or city Rooms Here you can book one or more of the rooms made available by the collaboration system The rooms are listed in the drop down list See below Resources Here you can book one or more of the resources made available by the collaboration system The resources are listed in the drop down list See below Before selecting rooms or resources you must download the available rooms and resources from the collaboration system to your device Downloading rooms and resources In the Rooms or Resources field open the DME menu and sel
72. warded e mails 30 gt Adding attachments to meeting invitations ooooooooonnnccnnnnooonnnnnnnnnnnnns 30 gt Marking one selected or all e mails as read or unread 3 X Sorne Maa 31 gt Deleting one or more selected items 32 gt Deleting the currently open e mail occcnnnnnononcnnnncnonononancnnnncccnnnns 32 gt Moving an item to another folder 22 gt Finding contacts in the global address book 33 gt Searching for e mails on the server ooocccnnnnooonocnnnncnonnnnonncnnnncccnnnns 34 gt Searching for a text Stine oso o ee E a esa tr eid al 36 gt Responding to a meeting invitation 38 gt Creating a new Meeting sniper 38 gt Entering meeting participants neern araa A N 39 gt Downloading rooms and resources 40 Bm Selectnb FOIS nee o dub dE 40 y SeLeN OS OUR a 40 Checkins free IM a A RE TR A Te ne 41 gt Showing the current version of your DME client 53 gt Showing the DME client event 10g 53 Index A About DME 4 51 About Windows Mobile devices 15 Actions 50 Adding participants 38 39 Address book integration 27 29 39 41 Attachments 23 B Booking meetings 26 30 32 38 C Calendar 37 Calendar settings 47 Changing mailbox passwords 8 Changing meeting details 38 Changing SIM cards 10 Checking free time 40 Company information 4 Conflicts
73. y Settings Set up different aspects of DME on your device General Security E mail Folders Calendar Contacts To do Files Scheduled sync Import Import wipe and load items from the collaboration system to your device E mail Calendar Contacts To do Files Change password Change your password to match that on the server Log Show the client s event log and optionally send it as an e mail View Go to the Folders view where you can choose which mailbox folder you want to work in go to the internal DME Calendar or open the Contacts or To do Tasks application About DME Display version information OS information and licence text 51 If you need further assistance If you need further assistance If you have read this guide and still have questions concerning the function and use of the DME client please contact your DME administrator usually the internal IT department Before contacting your DME administrator be sure to have information about your DME version etc ready Showing the current version of your DME client 1 Openthe DME menu iPhone tap Tools 2 Select About DME A DME keeps a log of the events that take place in the client Showing the DME client event log 1 Open the DME menu iPhone tap Tools gt Log 2 Select Tools 3 Select Log If you are using the DME client for Windows Mobile Java or iPhone you can tap Send log iPhone tap t to insert the log text
74. y BCC Subject and Body If you need to type multiple recipients in a field you can separate the recipients using a comma Lotus Notes style or a semicolon Outlook style Tip Some collaboration systems are able to resolve names of known users This means that you only have to enter the short name as the e mail recipient For instance you could just enter sad in the Send to field and the collaboration system would resolve expand the name to Sabine Adelhof excitor com automatically Ask your DME administrator if this 1s possible in your setup Tip In the e mail body you can insert a new line by pressing the center or right scroll key depending on device model This is especially relevant for users of devices that do not have a full keyboard Address book integration If the cursor is placed in the To CC or BCC field you can search for contacts by pressing the navigation key You can now choose to search for recipients in the Local contacts or the Global Address Book DME Secure E mail Bo Yj 4 Dk gt DME gt Confirming data Local contacts Global Address Book E Cancel 21 DME Client User Guide 2009 Excitor A S 28 Local contacts are contacts stored on your device This usually corresponds to your Personal Address Book on the collaboration system Use the scroll keys to select the contact s you wish to send the e mail to The Global Address Book is the shared address book on the collaboration
75. ynchronized and available in the Inbox Permitted range 0 99 days 45 DME Client User Guide 2009 Excitor A S 46 Send immediately If you select Yes On e mails created on the device are sent immediately when you select Send from new e mail If you select No Off e mails are stored in the Outbox folder when you select Send and are not sent until the next scheduled or manual synchronization Delete only locally If you select Yes On e mails deleted from the DME client will only be deleted on the device and not on the collaboration system This is the default If you select No Off e mails deleted on the client will be removed from both the DME client and the mail system at the next scheduled or manual synchronization Quick reply In this field you can specify the function of the option Quick reply in an open e mail You can choose among the following options 1 To sender with history 2 To sender without history 3 To all with history 4 To all without history When you select Quick reply in an open e mail DME will perform the function specified in this field Sound on If you select this check box the device will play the sound selected in the field Mail alert when you receive an e mail in DME Alerts start In this field you can specify the time of day from which you want to begin receiving audible alerts when a new e mail arrives Use the local time format for instance hh mm ss or hh mm ss am pm Example 08
76. you travel For example You are based in the United Kingdom Your company has a special rates agreement with Vodafone in the UK and throughout Europe so the DME administrator has selected Vodafone as your home operator and Vodafone as preferred operator in Germany Now say you travel to Germany on business Your phone is set up to automatically change to another roaming operator so it automatically changes to T Mobile However your DME client will show a message saying that in this country your preferred operator is Vodafone and you are encouraged to switch AN On Windows devices the phone can switch to the correct operator for you Up to three different possible operators will be shown if multiple operators are selected on the server Windows Mobile devices CHAPTER Windows Mobile devices This section contains the specific guide for DME Client 2 0 for Windows Mobile devices The guide pertains to both Pocket PC devices and Smartphones The main difference between the two types of devices is that the Pocket PC uses a stylus for input whereas the Smartphone relies on keyboard and button input This guide assumes that you are using Pocket PC but will note if there are important differences between the two types of devices with regard to the use of DME About Windows Mobile devices DME supports a wide range of devices including but not limited to the following mobile devices running Microsoft Windows Mobile 5 or 6 ATC S
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