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Installation Guide

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1. Rear View Introduction 8 Rack Frame PRO16RK The Rack Frame is a 19 inch rack mount frame which supports up to 16 modems 1 SNMP controller card or 17 modems without a controller card and two power supplies Rear mounted data and telephone interfaces include a punch down block The power supply is a dual slot module that plugs into the card frame The rack frame has built in redundancy with two power supplies Should a power failure occur with either the other will immediately take over without interruption Power Supply PRO16RP The power supply is a dual slot module that plugs into the rack frame The rack frame can hold up to two power supplies and should a failure occur with one of these the other will immediately take over without a disruption to communications Modem Cards PRO16RM Up to 17 modem cards can be plugged into one rack Each card is a self contained modem Modem cards can be hot swapped or busied out without interrupting the operation of the other modem cards Rack Controller PRO16RC The PRO16 Rack Controller uses SNMP Simple Network Management Protocol as defined by RFC 1157 This is a recognized standard of communication between managed devices and the management s
2. BOCA PRO16 Rack Series 57 Appendix A TFoubleshooting This section is provided to help solve problems you may encounter with your modem Before you call Customer Support check to see whether your problem is answered in this section Having Problems The flow chart on the next page is designed to help you work through installation problems The most common problems encountered by new users relate to the way the modem is installed If you are having problems with your modem work through this chart It will help you solve any simple installation problems Troubleshooting gt A A m z m 7 58 START HERE Is the modem installed as shown in the installation section Install your PRO16RK as gt described in the installation section Reset the modem using the rest button or install a power supply Are any LED indicators on the modem lit Place the option switches in the RIGHT position Are the option switches in the RIGHT position Runa PC communications program that has terminal mode Enter the Terminal Mode or Local Mode of your communications software GO TO NEXT PAGE BOCA PRO16 Rack Series 59 FROM PREVIOUS PAGE Check the modem is connected to the COM port being used by your communications software Change your software to use the correct COM port
3. Type AT amp F and press ENTER The modem displays an OK message on your computer screen Type ATI3 and press ENTER The modem displays an OK message on your computer screen Contact Boca Research Technical Support See Appendix F Your modem is operating correctly Using Other Communications or Fax Programs The communication programs supplied with your modem have been tested to ensure they work with your modem Other special use communications programs are available and you may find one of these programs suits your communication needs In most cases these third party communication programs will work with your modem Troubleshooting 60 e In a small number of cases a special command or Option switch setting may be required to make your communication program work correctly with your modem If you encounter difficulties with your communication program and modem e Check your modem is installed correctly by working through the Having Problems check list e Using your communications software dial the Boca Research bulletin board to check the modem is working correctly While connected to the bulletin board look in the File areas for any modem drivers or modem scripts that are available for your communications program e If you encounter problems see Common Questions and Answers for a solution If you have no luck contact Boca Research Technical Support e Try your communic
4. o PSTN LL PSTN Leased Line Configuration 74 Appendix C Specifications Dimensions Height Board Front Panel Length Width Weight Power Rack Modem DTE Interface Telephone Interface PRO16 Rack Frame Interface Environmental Humidity Rack Power Modem 178mm 7 12 inches 144mm 144mm 5 76 inches 5 76 inches 173mm 173mm 6 92 inches 6 92 inches 360mm 292mm 297mm 14 4 inches 11 68 inches 11 88 inches 483mm 40 6mm 20 3mm 19 32 inches 1 62 inches 81 inches 4 1kg 3 2kg 0 42kg 9 06 Ibs 7 07 lbs 93 Ibs 115V 410 15 AC 60Hz 200VA maximum via standard IEC socket 15V AC derived from power supply module typically 3 5W max 5A from same source DB25F socket conforming to CCITT V 24 V 28 Mass Termination RJ11 connectors 6 pin insulation displacement Krone connectors 6 pin RJ11 connectors Operating 0 to 45 C Non operating 10 to 50 C Operating 10 to 90 non condensing Non operating 5 to 90 non condensing BOCA PRO16 Rack Series 15 Appendix D Regulatory Statements FCC Statement This device complies with part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation THI
5. 1 Modem Installation 12 Installing the Modem Card e Slide the first modem card into the uncovered slot The card is right side up if the eight option switches are at the top when you position the card e Remove the blank card slot covers and install any additional modem cards e Reconnect the AC power All modems should initialize and stabilize within a few seconds If you suspect a modem is faulty check it using the AL Analog Loopback and TEST switches The modem cards are designed for hot insertion and removal This means that cards may be inserted or removed while the power is on The modems will reactivate in accordance with their last known configuration BOCA PRO16 Rack Series 13 en A Been oe AAA em MODE MODE 2 MODE 3 TPI RESET MODE ADL TEST Busy OUT SWITCH 3 LEFT V 25bis command set RIGHT AT command set SWITCH 4 LEFT V 25bis synch bit oriented RIGHT V 25bis character oriented SWITCH 5 LEFT Disable auto answer RIGHT Enable auto answer SWITCH 6 LEFT DUMB Mode RIGHT SMART Mode SWITCH 7 LEFT Synchronous Mode RIGHT Asynchronous Mode SWITCH 8 LEFT Originate Mode RIGHT Answer Mode TD TRANSMIT DATA Flashes whenever the local computer and hence the modem is sending data RD RECEIVE DATA Flashes whenever the modem is transferring data from the remote to the local computer OH OFF HOOK Glows w
6. Capabilities Table 2 This table contains variables which may be queried to determine the modem s capabilities and settable options Stored Configuration Transmit Level Adjust Leased Line Options DTR dial DTR Options DSR Options DCD Options CTS Options Synchronous Clock Options Break Options Long Space Disconnect Autosynchronous On line Help Text Speaker Modes Speaker Volumes Handshake Abort MNP block sizes Xon Xoff Passthrough V 42 phase detection Command Verification Disconnection Delay Readable EQM Readable Receive Level Voice Synchronous Lock Modulation Compromise Equalizer Fax Supported Voice Supported Remote Access Password Security Security Database Size Blacklisting Supported Analog Loopback Analog Loopback with Selftest Remote Loopback Remote Loopback with Selftest State Table 1 These entries return details regarding the modem s current state Major State Detail State Modulation Method Line Speed Data Mode Compression Method V 42bis Code Words V 42bis String Length Encryption Method Port Speed Port Parity Asynchronous Data Length Receive Level Transmit Level Scaled EQM RS232 CTS RS232 DSR RS232 DCD RS232 DTR BOCA PRO16 Rack Series 41 RS232 RTS RS232 RING RS232 AL RS232 RDL State Table 2 These entries return details regarding the modems current switch settings and LED status Switch Dumb Mode Switch Auto Answer Switch Sync Switch Orig
7. The MODEM is equipped with a USOC RJ 11 standard miniature modular jack and is designed to plug directly into a modular jack DOC Compliance Statement Canada The Canadian Department of Communications label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the company s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Regulatory Statements 78 Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunction may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility teleph
8. on the PRO16 Rack Modems Rack Management MIB Overview The Rack Management MIB is incorporated in and released in conjunction with the Boca Research Rack Modem Firmware and may alter as new versions of code are released The MIB on your disk has the same released code as your controller and may have extra features to those noted in this overview Check your MIB file Boca Research PRO16 Rack MIB is a definition of the parameters that can be accessed or set in Boca Research s PRO16 Rack Modems using SNMP Management software This information is organized into a series of Tables BOCA PRO16 Rack Series Terminal Terminal Terminal oo m RS 232 SL IP Connection to a Rack Controller TCP IP Network GZ N GZ N GZ EN Terminal Terminal Network Manager Boca Pro16 Rack The Big Picture Boca Reseaich s Rack Manager amp MIB and Your Network 1 Management Network Management provides the capability of monitoring and configuring various remote devices via computer network 2 SNMP The Simple Network Management Protocol is a recognized standard of communication between the managed devices and the management station over the computer network 3 The MIB The Management Information Base is a database of parameters and variables that can be queried and or set from a remote device 3 The Management Information Base ASVd NOILVINYOSNI
9. LNAWSADVNVIN 36 4 The Boca Research MIB Pages 39 44 list all the MIB entries for the Boca Research PRO16 Rack modems and shows how they are grouped into tables within the MIB These entries correspond to parameters which may be set in each PRO16 Rack modem As you can see from the parameter listing each PRO16 Rack modem has been designed to be fully configurable remotely with the manager having full access to all AT commands S registers individual modem statistics and modem capability specifications 5 Managers There are a number of software packages designed to manage SNMP devices SunNet Manager HP OpenView Novell s NMS Cray Communications Domain View to list a few There are many other packages available running on Unix MS DOS Windows and Macintosh machines 6 Management Set Ups Network For communication between the management station and the managed device a permanent network connection is required over a network capable of routing IP packets Once you have your manager set up you should confirm the network connection between your manager and the Boca Research PRO16 Rack from your management machine Please refer to your manager s user manual for further details BOCA PRO16 Rack Series 37 7 Compiling MIBS into Managers Before you can use the Management program to manage Boca Research PRO16 Rack modems you must first allow the manager to load Boca Research s MIB into the program s
10. a newer version It is used to upgrade a single modem at a time You will have to repeat this procedure for each modem if you do not have a PRO16RC Rack Controller card 5 Upgrading 50 U How to use the Loader e Have your modem connected to PC with your standard modem cable e Make sure the modem is turned on e Run loader with the specified parameters U To get help on parameters required by the Loader e Type LOAD without any parameters followed by CR The Loader will display the following information e Boca Research Loader and EEPROM Programmer v current version number e Format load f FullFileName p CommPort c CommPortParams e To run downloader the following must be specified File name with f no default Optionally you can specify comm port with p x where x COM1 x COM2 x COM3 x COM4 default x COM1 comm port parameters with c x where x 9600 x 19200 x 38400 x 57600 default x 38400 s Port is set to no parity 8 data bits 1 stop bit BOCA PRO16 Rack Series 51 WARNING Loader does not perform any checking on the file specified Make sure before running the Loader that the file is the right one WARNING During downloading and reprogramming DO NOT switch off the modem The modem may not work at all due to corrupted firmware During downloading and reprogramming operation Loader displays progress status It can be interrupted at any stage but once the
11. equipment Regulatory Statements 76 Notification to the Telephone Company Notification to the telephone company is no longer required prior to connecting the registered equipment but upon request from the telephone company the user shall tell the telephone company which line the equipment is connected to as well as the registration number and the ringer equivalence of the registered protective circuitry In most but not all areas the sum of all RENs should be 5 0 or less The FCC Registration number and Ringer Equivalence number are printed on the main chip in the center of the internal modem board or on the underside of the modem Malfunction of the Equipment In the event that the MODEM should fail to operate properly the customer shall disconnect the equipment from the telephone line to determine if it is the customer s equipment which is not working properly or if the problem is with the MODEM the user shall discontinue use until it is repaired In the event service is needed the user should contact the vendor from whom you purchased the MODEM Telephone Connection Requirements Except for telephone company provided ringers all connections to the telephone network shall be made through standard plugs and standard telephone company provided jacks or equivalent in such a manner as to allow for easy and immediate disconnection of the terminal equipment Standard jacks shall also be arranged that if the plug conne
12. existing TCP IP Transmission Control Protocol Internet Protocol Network LJ How to use the Network Manager Software in particular how to load a custom MIB i e Management Information Base Multiple Racks with Rack Controller Rack 1 Rack 2 co 0000 0100000000000 Rack D 00100000 00000 3 Termination Resistor Single Rack with Rack Controller a 00000 000000000000 a i Wu 10 Termination Resistor in both Connections BOCA PRO16 Rack Series 25 Installing a Rack Contoller The PRO16 Rack Controller PRO16RC allows SNMP compatible network management tools to interrogate PRO16 modems allowing network managers to view information such as modem statistics and state information as well as access to remotely configure modems To install a PRO16 Rack Controller e Unscrew the blanking panel from any slot e Insert the Rack Controller and secure it using the screws provided Zz 4 gt m gt a ce YATIOYULNOO MOVY Installing the PRO16 Rack Controller 2 Rack Controller Installation 26 Connecting Your PRO16 Rack System The PRO16 Rack system allows you to connect it to networks running TCP IP via an RS232 connection running SL IP If your network does not support TCP IP you will not be able to use the management functions of the PRO16 Rack System Because the Rack Controller supports SNMP or Simple Network Management Protocol you can con
13. in transit and to use a shipping container equivalent to the original packaging ALL EXPRESS AND IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS OF PURPOSE FOR THE PRODUCT ARE LIMITED IN DURATION TO THE ABOVE FIVE AND ONE YEAR PERIODS RESPECTIVELY UNDER NO CIRCUMSTANCES WHETHER BASED IN CONTRACT OR TORT SHALL BOCA RESEARCH BE LIABLE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE LOSS OF BUSINESS OR OTHER FINANCIAL LOSS AS A RESULT OF THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR DISRUPTION OF ITS PRODUCTS Boca Research reserves the right to make periodic changes or enhancements to any Boca Research product without prior notification but has no obligation to modify or update products once sold This warranty gives you specific legal rights and you have other rights which may vary from state to state This warranty is valid only in the United States Warranty Information 80 Appendix F Servicing Your Boca Product If your Boca PRO16 Rack requires service first contact the authorized dealer from whom you purchased the modem If the dealer is unable to assist you and you must contact Boca Research Inc please follow the instructions below Our electronic BBS is available 24 hours a day at 561 241 1601 and will support data transmission speeds up to 28 8Kbps with settings of N 8 1 Once your modem is functional the BBS may be help
14. modem over leased lines you will require a special phone cable to connect it to a leased line socket This can be supplied by your telephone company The phone cable supplied with your modem is suitable for use with normal dial up lines only I Want More Information If you want more information about the AT commands supported by your modem consult the BOCA PRO16 Modem Reference Guide This manual provides detailed information about the AT commands and S Registers supported by your modem as well as information about how to use features such as synchronous mode security and DES encryption To assist in the ordering of the correct manual please have the model name and number of your modem ready these are found on the serial plate of your modem BOCA PRO16 Rack Series 71 Before You Call Technical Support Boca Research is committed to continually improving the reliability of its products We use sophisticated manufacturing techniques to achieve this goal and are confident that each time you use your modem it will perform reliably and to your satisfaction If you do encounter problems Boca Research provides a team of trained technicians It is their goal to help solve your modem problem as quickly as possible Many problems reported to Technical Support are simple installation mistakes such as not switching on the power at the wall socket rather than an actual product fault Before calling Technical Suppor
15. relieve the strain on cables BOCA PRO16 Rack Series 23 50 Pin Telephone Connectors Slot Signal 1 PSTN Line Anti Tinkle Leased Line PSTN Line Anti Tinkle Leased Line PSTN Line Anti Tinkle Leased Line PSTN Line Anti Tinkle Leased Line PSTN Line Anti Tinkle Leased Line PSTN Line Anti Tinkle Leased Line PSTN Line Anti Tinkle Leased Line PSTN Line Anti Tinkle Leased Line Con BPP RP RPP RPP RPP RP PP RPP PPP PP Pe eee Pin 2 27 1 26 5 30 4 29 8 33 7 32 11 36 10 35 14 39 15 13 38 17 42 18 16 41 20 45 19 44 23 48 22 47 Slot Signal 9 10 11 12 13 14 15 16 17 PSTN Line Anti Tinkle Leased Line PSTN Line Anti Tinkle Leased Line PSTN Line Anti Tinkle Leased Line PSTN Line Anti Tinkle Leased Line PSTN Line Anti Tinkle Leased Line PSTN Line Anti Tinkle Leased Line PSTN Line Anti Tinkle Leased Line PSTN Line Anti Tinkle Leased Line PSTN Line Anti Tinkle Pin 2 27 1 26 5 30 4 29 8 33 7 32 11 36 12 10 35 14 39 15 13 38 17 42 18 16 41 20 45 21 19 44 23 48 24 22 47 25 50 25 1 Modem Installation 24 2 PRO16 RACK CONTROLLER INSIALLATION Before You Begin Before attempting to use the Boca PRO16 Rack Controller PRO16RC and network management software be familiar with both the following procedures U How to connect a SL IP Serial Line Innterface Protocol device to your
16. reproduction of this document in any form is allowed without permission in writing from Boca Research Inc Boca Research is not liable for any damage resulting from technical or editorial errors or omissions contained in this document The information in this manual is subject to change without notice Revisions to the product s in this manual may occur at any time without notice Trademarks All Boca Research products are trademarks of Boca Research Inc All other references to computer systems software and peripherals use trademarks owned by their respective manufacturers Publication Date June 1996 Printed in the U S A PRO16RK PM6 BOCA PRO16 Rack Series BOCA RESEARCH INC Part No 9493 Rev 1 0
17. these types of computers The modem has a number of push buttons and Option switches Details of how to use the modem Option switches are also included in the Dumb Mode section of the PRO16RM Modem Reference Guide supplied with your modem BOCA PRO16 Rack Series 21 Rack Frame Rear Panel Management Controller Lines 1 16 Card OPTIONAL i i j Frame Termination Network Address Line 9 16 Alarm Control Line 1 8 AC Power Supply U 17 DTE sockets corresponding to the 17 card slots U 17 phone line connectors corresponding to the 17 DTE sockets LJ 250 way mass termination connectors for groups of 8 modems LJ AC Supply a standard IEC socket that accepts 115V 60Hz supply via a detachable cord 1 Modem Installation 22 ALARM a 2 way screw down type terminal block to control external alarm The 2 terminals will exhibit a short circuit if there is a failure of an output from the power supply module If two modules are fitted it will show a fault in either even though the second module may be operating normally 0 Network Control connectors serial interface 4P4C connectors providing for connection of terminators extensions for Network Management 0 Card Frame Address Switch used to identify racks and must be set to the correct address Use cable ties to secure cables to the rear of the frame This is recommended to
18. 00 bps x xO OoOO0O0O0Ox e ecnoc5e ecc0cV cecnd X ep oF 000000000000000 eooodx eoc eoc LED On O Off Flashing S Slow M Med F Fast BOCA PRO16 Rack Series 15 Front Panel Switches There are four toggle switches two push button switches and eight dip option switches located on the front panel Toggle Switches The toggle switches are RDL Remote Digital Loopback AL Analog Loopback TEST Initiate Test Function BUSY OUT This switch is used to block the line thus preventing the modem from being called Push buttons MODE Allows selection of a line mode or speed while operating in Dumb mode Originate mode only Repeatedly press the button to step through the selections The Mode LEDs will display the selection RESET Resets or restarts the modem Option Dip Switches Switch Left Position 1 2 V25b1 V 25bis command set V25b2 V 25bis synch bit oriented operation A ANS Auto answer disable Smart Dumb mode Async Synchronous mode Ans Originate mode Right Position AT command set V 25bis synch character oriented operation Auto answer enable Smart mode Asynchronous mode Answer mode 1 Modem Installation 16 Testing the Modem Card Using Front Panel Switc hes To test any modem there are three switches and two indicator LEDs provided for manual loopback tests Analog Loopback AL Switch To run an analog loopbac
19. 44 AT Miscellaneous Commands Table cccceceeeeees 44 S Tab len sectsecclatsaaseaeeevaoeiis ieee eed E 44 Dial Vable Faa eae r A EEEE 44 4 Rack VEW aanne nanna NARRAR SEE 45 To Installa ar EEE EE A EAE E EAO 45 5 Upgradinng ssssssecerecsssesscssessssseeseseseeseseeeessnsnsecseseseeneneeeeeneeseaeoes 49 To Upgrade Firmware in PRO16 Modems 4 49 Load Pr gr hi iets pinap i na E RaR 49 Possible Problems narse EV EA AES an 51 Rackload Program ccccsssessssesssseseseeseesesssesessessssseseseees 52 How to use Rackload ccccceceescesssesseceseeesscesseesseesseees 52 During Downloading and Reprogramming 54 6 APPeNdices sccecsrscsssesesesesssccecsesssnessseseseseeseecseseseesseseseseeeeeeee A Troubleshooting ccceeee B Leased Line Configuration B Specifications 0 C Regulatory Statements ee D Warranty phere anD aai a E E Servicing Your Boca Product 0 80 BOCA PRO16 Rack Series Intoduction The Boca PRO16 Rack Series enables the building of complete data communication networks using Boca quality and high technology in both existing rack and stand alone environments The Rack Series offers V 34 technology with a powerful 16 bit processor 28 800bps data transmission speed V 42bis data compression V 42 error correction and 14 400bps fax transmission Z r J e Cc i O Z
20. PROJ Installation Guide Product Code PRO16RK Before You Begin your Installation This installation manual contains detailed instructions for the installation of your product We recommend reading and following these instructions thoroughly first If you require technical assistance Boca Research has a number of available options as described below How fo get Technical Assistance The dealer that you purchased this product or your computer from is the first place you should go for technical assistance The dealer is usually the most qualified source of help and is most familiar with your system and how this product should be installed Many dealers have customer service and technical support programs with varying levels of support offered depending on your needs and computer knowledge Please contact the dealer first whenever a problem occurs If your Dealer Can t Assist you If you can t get assistance from your dealer the manufacturer provides varying levels of technical assistance as summarized below 561 241 1601 Technical Support i 561 241 8088 Boca BBS win iN Standard Free Technical Support Fax E N Priority Service A 900 555 4900 561 997 2163 o i 2 per minute Automated Fax Retrieval System 561 995 9456 4 The Standard Free Technical Support number is for quick answers to specific inquiries on product features and technical questions call 561 241 8088 M F 8 am t
21. S UNIT COMPLIES WITH FCC PART 68 AS OF DATE OF MANUFACTURE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Re orient or relocate the receiving antennae e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Note This unit was tested with shielded cables on the peripheral devices Shielded cables must be used with the unit to insure compliance Note The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment Such modifications could void the user s authority to operate the
22. X X 32 Enable AT Misc ellaneous Commands Table The current setting of the miscellaneous AT commands AT LockSpeed AT K V 42 to MNP10 switching AT Q MNP10 Fallback AT E V 32 compromise equalizer AT M Power level adjustment in MNP10 AT W Welcoming Message S Table The current setting of the S registers Indexed by S Register number S Register Value Dial Table Internally stored telephone numbers Dial Number Stored Dial String 0 Stored Dial String 1 Stored Dial String 2 Stored Dial String 3 Stored Dial String 4 Stored Dial String 5 Stored Dial String 6 Stored Dial String 7 Stored Dial String 8 Stored Dial String 9 BOCA PRO16 Rack Series 45 4 RackView OPTIONAL Py gt Q X lt m Boca Research s RackView SNMPc LJ SNMPc is a MS Windows software package for management of SNMP devices over the network U The Boca Research s RackView SNMPc is a SNMPc Add on that will add to the SNMPc the components necessary to graphically SNMP manage your Boca Research PRO16 Rack 0 You must have CastleRock Computing s SNMPc package installed prior to installing RackView SNMPc To install Rack View LL Choose Run from File menu of Windows Program Manager U Type A SETUP and press ENTER No new icon except HELP for RackView will appear U Read Help file before proceeding The MIB for Boca Research PRO16 Rack modems now has to be compiled into SNMPc In the Conf
23. ammer for racks v current version number format load f FullFileName p CommsPort c CommsPortParams fs FirstSlave ls LastSlave BOCA PRO16 Rack Series 53 Q To run RackLoad the following must be specified File Name with f no default Optionally you can specify Comm port with p x Where x COM1 x COM2 x COM3 x COM4 default x COM1 Comm port parameters with c x Where x 9600 x 19200 x 38400 x 57600 default x 38400 First slave card to program FS default 1 Last slave to program LS default 255 2 Port is set to no parity 8 data bits 1 stop bit First slave and last slave specify the slot number of the first modem in a group of modems to be upgraded The last modem specifies the slot of the last modem in the group respectively It is not necessary to have modems in all specified slots Rackload will check the presence of modems in the specified group and indicate what is found Rackload does not perform checking on the file specified so before running the Rackload ensure the file is the right one 5 Upgrading 54 U After entering required parameters the Rackload performs checking of the rack It displays information about its status in the form of an array of characters Their meaning is as follows x Could not find modem in this slot Cannot be programmed Can program L In loader mode will be programmed O Online will be pu
24. arameters for each modem in the rack including the Rack Manager BOCA PRO16 Rack Series 39 Information Table These variables will return the modem s Identity Strings ID String 0 Displays numeric identity code ID String 1 Reports OK or ROM checksum number ID String 2 Verify modem firmware checksum and return a result of OK or ERROR ID String 3 Returns ROM and revision level ID String 4 Displays Hayes compatible coded strings containing product and feature specific information ID String 9 Displays product identity and revision level Capabilities Table 1 This table contains variables which may be queried to determine the modem s capabilities and settable options Product Type Telephone Line Types Basic Capabilities Character Formats Command Mode Locked DTE Speeds Autobaud DTE Speeds PSTN Modulation Standards PSTN V 34 Modulation Standards Leased Line Modulations Leased Line V 34 Modulations Command Styles Echo Controls Response Codes Command Timeout Connect Messages Dial Signals Pulse Timings Dial Modifiers Number of Stored Phone Numbers Call Progress Decodings Calling tones Guard Tones Data Modes Flow Control Mechanisms Error Correction Standards Inactivity Timeouts Compression Standards V 42bis Maximum Table Size V 42bis Maximum String Length Encryption Standards Adaptive Error Correction Standards 3 The Management Information Base 40
25. ations program again If the problem still exists contact the supplier of your communications program e If you are having difficulties with a fax program contact the supplier of the fax program and check that it has been tested with your modem Tips for WinFax and DosFax Users If you are using your modem with WinFax Pro v4 WinFax Pro v3 or DosFax the following changes must be added to your WinFax or DosFax programs BOCA PRO16 Rack Series 61 For WinFax Pro v4 e From Windows double click the WinFax Pro icon e Choose Fax Modem from the Setup menu e For Class 1 Fax Modems choose from the Model drop down list Generic Class 1 Hardware Flow Control e For Class 2 Fax Modems choose from the Model drop down list Generic Class 2 Send Receive Fax Modem e In the Reset box type ATZ e Click OK e Restart WinFax Your Boca PRO16RM supports Fax Class 1 and 2 The Boca Research OnLine Bulletin Board Boca Research provides a bulletin board service that you may dial This bulletin board gives you free access to useful information about your modem and provides a range of modem drivers which may allow you to use your modem with other communications programs Using a data communications program call the Boca Research online BBS 561 241 1601 Troubleshooting 62 Restoring the Factory Settings If you are experiencing problems with your modem it is best to restore your modems factory settings or fac
26. community string to delete Setting the IP addresses and the netmask e Type S to enter the IP addresses You will be prompted separately for the IP addresses of U The Rack Controller s interface LJ The remote IP address Q The netmask e Press gt Add lt Delete or L List to add delete or list an Inbound IP Address This allows you to specify addresses that all traps alerts warning are set to As a result you can record specific events such as a node failing to respond e Press Q to exit the SNMP SLIP configuration menu The settings entered in the menu are automatically stored in the non volatile RAM and will only be reset by the AT amp F command or by changing them again using AT S1 Configuring the Rack Controller for Dumb Mode SLIP e Ensure you have configured the community strings and the IP addresses using the AT S1 command then NOTE The PRO16RC Rack Controller will only communicate in Dumb Mode SLIP e Issue AT F2 This command instructs the Rack Controller to go into Dumb Mode SLIP mode whenever either the switch V25b1 switch 3 or V25b2 switch 4 is ON switched to the left 2 Rack Controller Installation 30 e Lock the RS232 speed to the speed of the RS232 port on the router or birdge using the ATR command this is recommended but is not essential e Switch the V25b1 switch 3 or the V25b2 switch 4 ON The Rack Controller will now communicate in SLIP mode whenever
27. cted thereto is withdrawn no interference to the operation of the equipment at the customer s premises which remains connected to the telephone network shall occur by reason of such withdrawal Incidence of Harm Should terminal equipment or protective circuitry cause harm to the telephone network the telephone company shall where practical notify the customer that temporary discontinuance of service may be required however where prior notices are not practical the telephone company may temporarily discontinue service if such action is deemed reasonable in the circumstances In the case of such temporary discontinuance the telephone company shall promptly BOCA PRO16 Rack Series T7 notify customers and will be given the right to bring a complaint to the FCC if they feel the disconnection is not warranted Changes in Telephone Company Equipment or Facilities The telephone company may make changes in its communications facilities equipment operations or procedures where such action is reasonably required and proper in its business Should any such changes render the customer s terminal equipment incompatible with the telephone company facilities the customer shall be given adequate notice to make modifications to maintain uninterrupted service General The FCC prohibits customer provided terminal equipment be connected to party lines or to be used in conjunction with coin telephone service Installation
28. e Choose to install your SNMPc product to the default directory or specify a custom directory e Select the TCP IP stack you are running in this case Frontier Super TCP e Confirm the settings and proceed to install disk 1 2 3 and 4 You will be prompted when installation has been successful e Exit Windows and copy MIB files from the Boca Research supplied MIB disk to the SNMPc MIBFILES directory e Restart Windows and SNMPc e Choose from the configuration menu the Compile MIB option and then add the Boca Research MIB located in the SNMPc MIBFILES directory 2 Rack Controller Installation 32 e Click on load with the Boca Research MIB highlighted then the SNMPc will compile the standard MIB and the Boca Research MIB You will then be prompted when the compiling has been completed e Go back to the main SNMP c screen and choose Edit then select Discover Nodes and specify in this example a sub net mask of 255 255 255 255 e Choose START In this example SNMPc will detect and add the following addresses 203 2 143 5 The Management Station in this case 203 2 143 6 The IP address of the SNMP Rack Controller L Choose STOP then LAYOUT and these devices will appear on the main map Windows of SNMPc To manage the modems select the IP address of the Rack Controller from the map window in this case 203 2 143 6 then select Manage Display MIB Table Private Rackflock then the information required In this
29. erasing has started it cannot be interrupted or the firmware will NOT be properly loaded Possible problems If the Loader cannot communicate with the modem make sure that e The modem is capable of reprogramming the firmware in its original position e All modems manufactured after December 1994 should have reprogramming capabilities e Some models before that date may have this facility e No modems were reprogrammable before January 1994 e The modem is ON e Is properly connected to the PC e Right communication port is specified e Modem is in Autobauding state issue ATRO 5 Upgrading 52 Rackload Program The Rackload program is designed to be used only for downloading the firmware file from DOS based systems to Boca Research s PRO16 Rack modems It is designed to e Upgrade firmware e Program a group of modems simultaneously How to Use Rackload Q Connect your controller card to the PC with your standard modem cable Make sure the controller is in autobauding mode issue ATRO command to enable this and not in SLIP mode flip switch 3 to OFF position RIGHT U Upgrade the controller card with the latest version of firmware using LOAD EXE loader Run Rackload with the specified parameters 0 To get HELP on parameters required by the Rackload type RACKLOAD without any parameters then CR The following information will then be displayed Boca Research EEPROM Progr
30. es by daisy chaining them e Connect the supplied cable between two PRO16 Rack frames Connecting a PRO16 Rack frame 2 Rack Controller Installation 28 When daisy chaining racks the supplied bus termination resistor must be used in the first and last rack If using only one rack then both connections must have a termination resistor PRO 16 Rack SNMP Setup Instructions Before you use the Rack Controller you must configure its SLIP interface using one of the following configurations NOTE The following commands must be typed from a host in terminal mode which is attached to the Rack Controller card AT S1 SNMP SLIP Configuration Menu This command starts up a security password protected menu which allows you to L Set the SNMP community strings and specify their access level Q Set the local and remote IP addresses and the netmask for the SLIP link The current settings are displayed when you start the menu Setting the SNMP community strings e Press to add a community string You will be prompted to enter the string and then to enter the access level associated with that string The access levels are specified as 0 No access 1 Read Access only 3 Read and Write access Specifying access 0 is equivalent to deleting a currently defined community string BOCA PRO16 Rack Series 29 won e Press to delete a community string You will be prompted for the name of the
31. example MDM Capability Table MDM Capability Table U Specify the polling interval a default of 10 seconds is usually OK The information requested will now be displayed in table format BOCA PRO16 Rack Series 33 To alter any information e Select the modem s in question e Choose Set e Select the information e Choose Set and ensure that the community strings match those set above NOTE The preceding procedure is provided as a guide Your particular SNMP Management software may differ Refer to your SNMP software documentation on how to add a custom MIB and Autodiscovery of IP nodes 2 Rack Controller Installation 34 3 The Management Information Base MIB The Boca Research PRO16 Rack Management Information Base MIB is compiled in accordance with ASN 1 format The current pre standard modem MIB is grouped into modules under the identity of ID Line Interface DTE Interface Call Control Statistics and Signal Convertor This has been modified to support Boca Research s modems and will be published as an enterprise MIB registered with the IANA See the Rack Management MIB Overview for more information The PRO16 Rack MIB is supplied on a DOS 3 5 disk and can also be obtained from the Boca Research Bulletin Board 561 241 1601 Use the facilities of your network management software to incorporate the Boca Research MIB This will allow your management software to perform management functions
32. ful especially during off hours if you have a question about product settings or if you wish to download special software or utilities If the Troubleshooting section Appendix A did not resolve your problem you may call our technical support staff for assistance If you haven t referred to the Troubleshooting section do so now NOTE CALLING TECHNICAL SUPPORT WITHOUT COMPLETE AND ACCURATE INFORMATION CONCERNING YOUR PROBLEM MAY BE BOTH TIME CONSUMING AND FRUSTRATING FOR YOU 1 When calling Boca Research Technical Support have the following information available Unit name and part number Computer manufacturer Computer Model Peripherals in system Operating system and version BOCA PRO16 Rack Series 81 If you suspect a problem with a specific program or software package make note of the name version or release number and manufacturer of the software 2 Call our Technical Support Department between the hours of 8 00 a m and 6 30 p m EST Monday through Friday at 561 241 8088 A technician will be available to discuss the problem s you are experiencing If factory service is required you will be given a Return Merchandise Authorization RMA number Please place this number on the outside of the package when you return the item s for service and reference it on any correspondence included in the package Boca Research Inc will return any product which is not accompanied by an RMA number 3 Refe
33. henever the the modem is on line dialing or answering calls CD CARRIER DETECT Glows whenever the modem detects a valid carrier signal from a remote modem AA AUTO ANSWER Glows to indicate the modem is selected for auto answer operation when S Register contains a value of 1 or greater the default is 2 After dialing if call progress monitoring is enabled the led will reflect ringing or busy tones received from the line TR TERMINAL READY Reflects the state of the DTR signal Most computers assert the DTR signal when ready to begin communication with the modem MODE 1 2 3 Indicates modem s operating mode see chart on next page TPI TEST PATTERN INDICATOR Glows when a redefined test pattern appears at the modem s receiver or is toggled when accessed by the Rack Controller RESET Restarts the modem MODE Allows selection of line speed when in Dumb mode RDL Remote Digital Loopback Test AL Analog Loopback Test TEST initiates test functions BUSY OUT Takes modem off hook Switches 1and 2 reserved for future use 1 Modem Installation 14 During the normal course of operations if none of the LEDs are lit the Mode 3 LED will flash to indicate the power is ON Front Panel Mode LEDs 28800 bps 26400 bps 24000 bps 21600 bps 19200 bps 16800 bps 14400 bps 12000 bps 9600 bps 7200 bps 4800 bps 2400 bps 1200 bps V23 V21 Fax 14400 bps Fax 9600 bps Fax 7200 bps Fax 4800 bps Fax 24
34. iew SNMPc bitmaps SNMPc hubview Boca Research BRICOMM MIB BRICOMMX MIB AUTOICO TXT NAMES TXT BRICOMM BIT N_XXXXX BIT HUBNAMES TXT BRICOMM ICO BITVIEW EXE Boca Research s MIB Boca Research s MIB translation file Icon assignment file replaces older file List of MIBs to be compiled by SNMPc replaces older file BitView script file 13 associated BitView script files Hubview Bitview lookup file replaces older file Boca Research icon Upgrade to newer version 4 Rack View 48 BOCA PRO16 Rack Series 49 5 Upgrading T upgrade firmware in PRO16 Rack Modems The Load and RackLoad programs are not shipped with the PRO16RK PRO16RM or PRO16RC These programs as well as the latest firmware can be found on the Boca Research BBS at 561 241 1601 or Web site http www bocaresearch com There are two ways to upgrade the PRO16RK s firmware individually and by using RackLoad To use RackLoad you must have a Rack controller PRO16RC Cc U a poj gt z Z a The modems firmware is the latest from Boca Research However if you are experiencing problems or if Boca Research has a newer version of code you will have to use our flash update programs to update your firmware Load Pogram The loader program is designed to be used only for downloading firmware file from DOS based systems to Boca Research s family of rack modems It is used for upgrading firmware to
35. ig menu e Select Compile MIB e Select Standard and then press the Load All command button in the dialog box which appears 4 Rack View 46 U Perform Network Autodiscovery Please refer to the SNMPc manual for directions on Autodiscovering the SNMP manageable nodes on your network e The Autodiscovery process may take some time You may stop the process when all relevant nodes have been discovered by SNMPc U After finding which of the discovered nodes represent the Boca Research PRO16 Rack s you must edit some of the parameters for those nodes by e Selecting the node by single clicking on the Map icon for the rack you wish to view e Go to the EDIT EDIT Object menu entry e Set the Exec entry to bitview exe Press the Comm button e Change the Set string to the same as has been specified in the Rack Controller e Press Poll int button e Change the Poll Interval to be greater than 30 seconds e Press Change to set new values e In the Config Poll Retries menu set the Timeout value to be greater than 30 seconds e Double click on the icon representing the Boca Research PRO16 Rack to graphically manage the Rack Modems BOCA PRO16 Rack Series 47 The following files will be installed on your hard disk in the SNMPc s subdirectories SNMPc mibfiles SNMPc mibfiles SNMPc mibfiles SNMPc mibfiles SNMPc hubview SNMPc hubview SNMPc hubv
36. inate Switch AL Switch RDL Switch V 25bis A Switch V 25bis B Led Auto Answer Led 1 Led 2 Led 3 Led Transmit Data Led Receive Data Led Off Hook Led Carrier Detect Led Terminal Ready Cunent Connection Statistics Table This table contains statistical information relating to the current modem connection Time Elapsed Bytes Transmitted To Line Bytes Transmitted To Port Bytes Received From Line Bytes Received From Port Frames Transmitted To Line Frames Received To Line Errors Transmitted To Line Errors Received To Line Retrains Initiated Locally Retrains Initiated Remotely Operational Statistics Table Various operational counters Time Up Since Last Reset Total Time Up Total Time On line Incoming Connections Accepted Incoming Connections Failed Outgoing Connections Accepted Outgoing Connections Failed Bytes Transmitted To Line Bytes Transmitted To Port Bytes Received From Line Bytes Received From Port 3 The Management Information Base 42 Frames Transmitted To Line Frames Received To Line Errors Transmitted To Line Errors Received To Line Retrains Initiated Locally Retrains Initiated Remotely Disconnects Initiated Locally Disconnects Initiated Remotely Disconnects Due To Carrier Loss Disconnects Due To Handshake Fail Disconnects Due To No Answer Tone Disconnects Due To Wrong Speed Disconnects Due To No Error Correction Disconnects Due To Too Many Retransmits Disconnect Due T
37. ion Sample 3 gt MIB OV Or V1 CW cccccayscessdanccceccossseesssonsccsvivav seeds saccsuinevsevescesdssestees Rack Management MIB Overview 0 34 The Big Picture wd Management noiesa a E EE EEE 35 SNMP cnn tesnia A a aaa 35 The MIB scdesdeeseseticciscetevodessbicelbesdevcesdosiavheaskesccodebevettendeiecs 35 The Boca Research MIB cccccccseessecssscesecesscesseesseeeeeees 36 Mania Pers wesc ioc anae B E EER R 36 Management Setups Network ccccsceseeeeeeeeeees 36 Compiling MIBS into Managers cccesesesesereeeeeees 37 Variables S EEA N E citi Meese et eee RFC Compliance Rack Modem Tables Ae Information Table ccccccccsccesecesscesscessecssecesecesssesseessees 39 Capabilities Table 1 ccccseeseseeesseesessssseesenenessseesees 39 Capabilities Table 2 ccecssessseesseseseseesssesessesesessseesees 40 State Table 1 oo cece ccccesscssscsscsssesseeeseesees TEAT 40 State Table Z ciciiiccssiesssieslavescagesssvevisiaiasssecvsctiotiavsiisiponieees 41 Current Connection Statistics Table cccceeseeeeeeeees 41 Operational Statistics Table ccccseeseseseseeseseeseseens 41 Connection Statistics Table cccccccsccesscesseesecesseesseees 42 AT Commands Table cccccccecsscesssessscesseesseesseesseeessees AT amp Commands Table AT Commands Table AT Commands Table AT Commands Table ccccccccssccsssessecssecesscesseesseesseees
38. k test e Connect a PC or terminal to the modem card using the appropriate DTE socket at the rear of the card frame e Run the communications software of your choice e Enter full duplex terminal mode at 2400bps Refer to the communications software manual for details on how to do this e Ensure the modem is in IDLE state that is not off hook e Switch the AL switch ON to the right The modem will attempt an analog loopback at the standard it would use to originate a call This standard is determined by the current B setting at the terminal speed V 23 analog loopback is not available in the PRO16 modem V 21 and Bell 103 loopback are also not available on the PRO16 The transition into loopback is indicated by the CD LED The AA LED will flash while loopback is being attempted After loopback has been established the AA LED will flash on and off alternately at a regular rate of about once per second BOCA PRO16 Rack Series 17 It may take up to 10 seconds to establish the analog loopback A message will appear CONNECT e Type enough characters to ensure they appear on the screen e Switch the AL switch OFF The AA LED will stop flashing and the message appears OK eThe test is complete Asserting Pin 18 on the RS232 connector will have the same effect as turning on the AL switch Analog Loopback Switch AL Test Switch The front panel switches can be used to send a test pattern during an analog lo
39. lems using my modem with a Unix computer The Unix computer rejects the CONNECT messages and other messages sent to it by your modem Some mainframe or Unix Xenix computers cannot operate with modems which send messages to the computer If this is the case switch off character echo response codes e Run a communications program and enter local mode or terminal mode e Type ATEOQ1 amp W and press ENTER e Exit the communications program My modem does not dial a stored phone number when used for synchronous communication Your computer may not be raising the DTR signal e You usually use stored number dialing if you have the modem connected to a synchronous computer e In synchronous mode your communications software must be able to assert or raise the DTR signal in order to make the modem dial e Check your communications software User Guide or contact your computer dealer to be sure your computer can control the DTR signal e If your modem has Option switches check the DTR option switch is in the Up position Troubleshooting 70 My modem is STILL not working e First of all make sure you have followed the Installation section correctly e If you are still encountering difficulties then it is suggested to contact your dealer or place of purchase e They will be able to test your modem for you to arrange replacement if the unit proves faulty Leased Line Operation If you wish to use your
40. managed devices database Boca Research PRO16 Rack MIB is supplied on a 3 5 diskette with each Rack Controller and is also available on the Boca Research Bulletin Board Service 561 241 1601 Please refer to the user manual of your particular manager for details of loading the Boca Research MIB into the manager s database 8 Variables After configuring the manager software you will be able to query and configure the PRO16 Rack modems and access information in each PRO16 Rack modem as defined in the Boca Research PRO16 Rack MIB 9 RFC Compliance RFC s are the guidelines issued by the Internet Activities Board IAB to standardize the various areas of TCP IP networking Boca Research s Rack Controller is an SNMP v1 agent RFC 1157 compliant and supports MIB II RFC 1213 TCP IP management The MIB described in this document is Boca Research s enterprise specific MIB for the PRO16 Rack modems This MIB is described using the structure of management information SMI defined in RFC 1155 To load the MIB into a management system the RFC 1155 SMI must also be present This is usually supplied with the management system as is the MIB defined by RFC 1213 3 The Management Information Base 38 Modem numbering sequence as used by management software front view for three racks Rack 1 men Boca PRO16 Rack System TT Rack 2 Boca PRO16 Rack System mm Boca PRO16 Rack System PARR TTT Boca PRO16 Rack P
41. o 6 30 pm EST Direct access to technical support representatives is provided on a limited basis If you require immediate attention or in depth help with the installation of the product please call our 900 priority support number for service This number gives you immediate access to senior level technicians The number is 900 555 4900 You will be charged 2 00 per minute The charges will appear on your next phone bill Damaged or Missing Items We use many world class quality assurance programs to ensure the product you purchased is of the highest caliber Sometimes however a component may be missing from the box or is damaged or corrupt in some way If this happens immediately return the entire package to your place of purchase so you may exchange it for a new one Your dealer should be able to provide you with an exchange far more quickly than by contacting us directly If for some reason you are unable to return the product directly to its place of purchase refer to the Servicing Your Product and Warranty sections in this manual for instructions On Line Support CompuServe GO BOCA Internet email support bocaresearch com World wide on the WEB http www bocaresearch com Yo S CAA BOCA PRO16 Rack Series Introd cti hn hase sesdecsseccsscsietasescstecsesbevsesavencsueccsteaelisesse tod eS bET Eo 1 Modem Installation cscccsccsssessesscsscesesssececeesscensessecen
42. o Inactivity Disconnect Due To Other Reasons Connection Statistics Table This table contains statistics on the types of connections which were established Speed V 21 V 32 Speed Bell Speed V 22 Speed V 22bis Speed V 32 4800 bps Speed V 32 7200 bps Speed V 32 9600 bps Speed V 32 12000 bps Speed V 32 14400 bps Speed V 34 14400 bps Speed V 34 16800 bps Speed V 34 19200 bps Speed V 34 21600 bps Speed V 34 24000 bps Speed V 34 26400 bps Speed V 34 28800 bps Protocol None Protocol MNP Protocol MNP10 Protocol V 42 Compression None Compression V 42bis Compression MNP 5 Encryption Statistics ATCommands Table The current setting of all the AT commands Total Reset ATA Command Answer ATB Select Communication Standard ATD Command Dial ATE Echo ATH Hang Up ATI Identity ATL Speaker Volume AIM Speaker Monitor ATO Return On line BOCA PRO16 Rack Series 43 ATP Pulse Dial ATQ Quiet ATR Host Terminal Speed Lock ATT Tone Dial ATV Verbal ATW Connect Report ATX Extended ATZ Reset AT amp Commands Table The current setting of all the AT amp commands AT amp B Character Length AT amp C DCD Control AT amp D DTR Control AT amp F Factory Defaults AT amp G Guard Tone AT amp H Clock Control AT amp K Flow Control AT amp L Leased Line AT amp M Synch Asynchronous Mode AT amp N Abort Connection AT amp P Pulse Ratio Selection AT am
43. odem Installation 10 Connecting the Mass Temnination Block The Mass Termination Block consists of one 50 pin connector on one side of the block and 8 RJ 11 connectors on the other side Two Mass Termination Blocks are used one for lines 1 8 and the other for lines 9 16 Connections are made as shown below ii Cit ESS Lines 9 16 Lines 1 8 REAR VIEW Rack mounted with Mass Termination Block Connecting Phone Lines Each Mass Termination Block comes with 16 RJ 11 connectors One Block connects modem lines 1 8 and the second block connects modem lines 9 16 Connections are made as follows BOCA PRO16 Rack Series 11 8 Punch down 0000 oona joonan aagag jack Lines 1 8 Lines 9 16 FRONT VIEW Rack mounted with Mass Termination Block The 17th slot is normally reserved for the Management Controller card PRO16RC If however you wish to use a 17th Rack modem you will need to use the Krone connectors associated with Port 17 Note also that Line 17 does not support Leased Line operation Q Krone connection details are as follows TERMINAL 2 WIRE MODEMS Top 1 Leased Line 2 Leased Line 3 PSTN 4 PSTN 5 6 Two types of phone line connectors are supported 6 way insulation displacement Krone connectors for each modem or 50 pin mass termination connectors for groups of 8 modems
44. one lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas CAUTION Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate The Load Number LN assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop which is used by the device to prevent overloading The termination on a loop may consist of any combination of devices subject only to the requirement that the total of the load numbers of all the devices does not exceed 100 The Load number appears on the underside of the Boca Pro 16 To be installed in UL listed and CSA certified computers with instructions on how to add remove expansion cards BOCA PRO16 Rack Series 79 Appendix E Wananty Information Limited Warranty Boca Research Inc BRI warrants to the original buyer of this BRI product that the hardware is free of defects in materials and workmanship for a period of five 5 years from the date of purchase from BRI or its authorized dealer Should the product fail to be in good working order at any time during the five year period BRI will at its option repair or replace this product as described below This warranty does not cover defects resulting from misuse abuse negligence accident repairs or alterations made by ei
45. opback To send a test pattern eSwitch on the AL switch ON to the right eSwitch the Test switch ON If the test pattern is received correctly the TPI Test Pattern Indicator LED will light If an error is detected in the stream the TPI LED will go out for approximately half a second Should this occur or the TPI LED not light at all then the modem is suspect e Switch the Test switch OFF The modem will return to analog loopback state 1 Modem Installation 18 Remote Digital Loopback RDL Switch If you have established a connection to a remote modem you can test the connection using the Remote Digital Loopback RDL switch Q To perform a remote digital loopback test e Establish a connection to a remote modem in constant speed NO or N1 e Switch the RDL switch ON to the right A special RDL pattern is sent to the remote modem If the remote modem understands the RDL pattern and RDL has been enabled it will return an RDL response pattern The remote modem will only respond if these two conditions are met PS RDL is only available for line speeds of 2400bps or higher RDL is not available in MNP modes because the protocol may be disrupted If RDL is in an invalid mode the AA LED will not respond If the modem receives the RDL response pattern within 2 seconds it will enter the RDL mode The AA LED will flash on and off alternately at a regular rate of about once a second and a message
46. ou type appears double tthhiiss iiss wwhhaatt hhaappppeennss the most probable cause is that your communications program has character echo selected Refer to your communications software Users Guide for details of switching character echo or local echo off Troubleshooting 68 Why am I losing characters when sending large files You probably need to select flow control My communications program does not have a terminal mode How do I configure the modem e If your communications software does not have a terminal mode it probably requires a special modem script or modem driver If your modem is not supported by the software contact your software supplier for help The Boca Research bulletin board provides a variety of modem scripts for various communications programs that you may obtain using the communications programs supplied with your modem My modem hangs up while it is trying to connect to another modem Check that no characters are sent by the computer while the modem is connecting this will cause the modem to hang up Mainframe computers and multiplexers sometimes do this If your modem supports the amp N command the Abort Connection command check your Command Card e Run a communications program and enter local mode or terminal mode e Type AT amp NO amp W and press ENTER e Exit the communications program BOCA PRO16 Rack Series 69 I am having prob
47. p R Rts Cts Control AT amp S DSR Control AT amp T Self Test AT amp W Write Configuration AT amp x Transmit Clock AT amp Y Profile Al Commands Table The current setting of all the AT commands AT A MNP Block Size AT B Generate Break AT J Auto Reliable Fallback AT K Break Control AT N Asynchronous Mode AT Q Extended Flow Control AT T Inactivity Timer AT V Error Correction Codes AT X Xon Xoff Pass Through AT Commands Table The current setting of all the AT commands AT A Remote Access AT B Hayes Compatibility AT C V 25 calling Tones AT D V 25bis Direct Calling AT E Encryption AT F Front Panel Test Loop AT I V 22bis Leased Line Mode AT J V 42 Detection Phase AT K MNP10 AT M Command Mode AT N V 25bis Character Encoding AT O Buffer Overflow Handling AT Q V 25bis Terminal Speed AT R Enable Remote Control 3 The Management Information Base 44 AT U V 25bis Character Set AT V Command Verifier AT Commands Table The current setting of all the AT commands AT B V 32bis Originate AT C Compression Control AT D Disconnect Delay AT E Auto Retrain AT F DTR DSR Override AT H NMP 10 Link Negotiation AT K CTS Dial Handshake AT L Level Control AT M LED Function AT P DCD Timing AT Q Display EQM AT R CTS Control AT S DSR Control AT T DCD Control AT U V 42 Response AT V Synchronous Voice AT
48. r to the Warranty Statement if the product is covered under the five year Boca Research Inc Limited Warranty 4 Certain parts will not be covered under the Boca Research Inc Limited Warranty Dealer installed parts are warranted by the dealer Parts which you have installed yourself are covered only by the supplier s warranties In these cases Boca Research Inc can identify which parts are defective but will not replace such parts until specific written authorization is received from you The cost of parts and labor involved in making such repairs will be billed to you C O D 5 When sending the Boca PRO16 Rack to Boca Research Inc for repairs please be sure to include Servicing Your Boca Product 82 the Boca PRO16 Rack unit only a copy of the original invoice your return street address for UPS purposes phone number the RMA number mentioned above Package the product securely in a container equivalent to the original packaging and insure the package to protect against loss or damage during transit Shipping charges must be prepaid C O D shipments will not be accepted Please use the address below for all correspondence Boca Research Inc RMA Department RMA 1601 Clint Moore Road Boca Raton FL 33487 2841 6 If the repairs performed on your modem were covered by the warranty Boca Research Inc will return it prepaid via UPS Copyright 1996 Boca Research Inc All rights reserved No
49. res of your modem you should never see garbage or rubbish characters on your computer screen e If the other modem does not support error correction you may see a few unreadable characters This occurs because of subtle changes in the quality of the telephone line and can often be corrected by hanging up and redialing e If normally when you pick up the telephone handset you can hear a lot of background noise it is likely you will have trouble with your modem Contact the supplier of your telephone line for assistance BOCA PRO16 Rack Series 67 If your telephone line is generally noise free check the following e Check you are using the correct parity for the service you are dialing Most information services and bulletin boards use either 8 Data No Parity 1 Stop bit or 7 Data Even Parity 1 Stop bit Your communications software user s guide will explain how to set parity e Check your communications software is using flow control Your modem has flow control switched on when it leaves the factory e Make sure error correction is switched on unless the information service does not support it e Hang up and dial again You may get a better connection e Lower the connection speed and try again e Consult your dealer You may need to have your modem tested When I type commands to my modem each character appears twice This may be because of an incorrect communications software setting e If what y
50. sess Installing the Card Frame amp Power Supply Connecting the Mass Termination Block Connecting the Phone Lines ccccseseeeseseeneneteeeeeeeees Installing Modem Card cccccceesseseseseseseeseseeseseseseesenessseeees Front Panel LEDs Front Panel Switches Toggle Switches carena kn a Rei Push ButtOnS sea aa ea ES Option Dip Switches cccccccseeeeseeseseeeseesetesseeeeeees Testing the Modem Card using Front Panel Switches ccccccscccsscesseessecseeesscessecsseeeseeees Analog Loopback AL Switch Analog Loopback AL Test Switch cccseeeeees Remote Digital Loopback RDL Switch cceeee Remote Digital Loopback RDL Test Switch AAA aE EEO OA E a E E E eavareepseeneels 20 Card Frame Rear panel 50 Pin Telephone Connectors 2 PRO16 Rack Controller Installation Before you Begin ccscseeeseesesseeeteseeseeeeneees Installing a Rack Controller cccccsseseseseessseseeseneteesesees Connecting your Boca PRO16 Rack System cee 26 PRO16 SNMP Setup Instructions 0 0 28 AT S1 SNMP SLIP Configuration Menu 0 28 Setting SNMP Community Strings Setting IP Addresses amp Netmask cccccseeees Configuring the Rack Controller for Dumb Mode SLIP sriain ra 29 Alternative Method to Configure SLIP Mode 30 Installing SNMP Management Software30 and TCP IP Stack for Windows ccccccscccsseeesecesseesseeesees 30 SNMPc Installat
51. t please recheck the installation of your modem Please have the following information ready when you call Technical Support e The model name and number of your modem e The identity message of your modem Use the ATI9 command to obtain the identity message e The name and version number of the communications program or fax program you are using Troubleshooting 72 e For what application are you using the modem For example Dial CompuServe or Set up a bulletin board or Attach the modem to a mainframe computer e The speed at which you are trying to use the modem e Are you using a dial up connection normal telephone line or a leased line connection e The brand and model name of modem or fax machine you are dialing if known If it is necessary to return your modem to Boca Research see Appendix F for procedures BOCA PRO16 Rack Series 73 Appendix B Leased Line Configuration If you will be operating a leased line you will need to change a pair of jumpers on the Rack modem card as shown below The jumpers are located in the lower right hand corner of the modem card component side up with the bracket handle on your left The default setting is for PSTN standard phone line Move the jumper on both blocks to LL for leased line operation C LL PSTN gt LL PSTN LL
52. t onhook C Controller card will not be programmed If you respond OK to start programming all modems that were offhook will be disconnected before proceeding During Downloading and Reprogramming WARNING Do not switch off the power It may corrupt firmware and therefore the modems will not operate e Rackload displays progress status You can interrupt at any stage but once the erasing has started you cannot interrupt because the firmware will not be correctly loaded e After programming is complete the Rackload will display the status of the modems again indicating whether the operation was successful BOCA PRO16 Rack Series 55 The following codes are used to indicate the outcome X No modem in this slot Z Could not be programmed Programming successful E Error during programming C Controller card NOT programmed Some possible problems which may occur if Rackload cannot communicate with the modem e Check that your Rackmodems are capable of reprogramming the firmware All modems with firmware version 2 61L or higher are reprogrammable firmware version can be obtained by issuing the AT19 command e Check the modem is on e Check the modem is properly connected to the PC e Check the right communication port is specified e Check the modem is in autobauding state issue ATR 0 e Try setting the AT V0 command on the Rack controller and then on the modems 5 Upgrading 56
53. tation over a computer network It communicates to a TCP IP network via an RS 232 SL IP The Rack Controller allows remote diagnosis and configuration analysis of system usage malfunction notification as well as full access to AT commands S Registers and individual modem statistics BOCA PRO16 Rack Series 1 Modem Installation Installing the Card Frame and Power Supply The Boca PRO16 card frame is designed to fit into a standard 19 inch rack U Select a position on the rack that provides e Sufficient space for cabling at the rear of the frame e Sufficient space above and below the frame to allow air to flow through from the bottom the to top of the frame One rack unit separation between adjacent card frames is recommended LJ Mount the empty card frame within the rack making sure that it is fastened securely with the nuts and bolts supplied with the card frame LI Slide the power supply into one empty position on the right side of the card frame and tighten the holding screws is m zZ 4 gt m gt a Z Two supplies are accommodated for dual redundancy applications L Connect power to the AC socket at the rear of the frame see the diagram of the PRO16 Rack Rear Panel on p 21 and check that the power supply LED at the front is lit This ensures that power is available to the modems LI Disconnect the power cable Connect the phone line and DTE cables as appropriate 1 M
54. the DTR is high When DTR is low the Rack Controller will accept AT commands Alternative method of configuring SLIP mode e Type AT SLIP local remote mask e g at slip 203 3 143 2 203 2 143 1 255 255 255 252 Issuing this command will cause the Rack Controller to immediately enter SLIP mode The RS232 port speed will be set to the speed at which the at slip command was issued The Rack Controller will exit from SLIP mode whenever the DTR is set to low and it will not re enter SLIP mode until another at slip command is issued Installing SNMP Management Software and TCP IP Stack for Windows This section discusses installing specific SNMP management software Use the following example as a guide to your installation U The SNMP Rack Controller configuration LI Modem IP Address 203 2 143 6 LI Remote IP Address 203 2 143 5 Q NetMask 255 255 255 255 U Community String Public Read Write BOCA PRO16 Rack Series 31 The connection also assumes a TCP IP connection between the management station and the Rack Controller You can test this connection by attempting to ping the IP address of the Rack Controller card SNMPc Installation Example It is assumed that A No other programs are running in Windows including Super TCP e Insert SNMPc disk 1 and choose File Run from the Windows menu e Type in the path to your floppy drive and setup e g A SETUP in the command line box e Press ENTER
55. the device is capable of For example using a PRO16RM at 28800 bps line speed but at a terminal speed between modem and computer of 38400 The data will be sent to the modem too fast for it to process Flow Control is used to prevent the data in its buffer being lost My modem returns NO DIALTONE when I try to dial e It is because your modem is not detecting the dialtone from your exchange or the phone line is not correctly installed e Try turning off dialtone detection by typing ATX3 amp W in local mode or check the phone line My Modem will not work properly with Windows 95 e You may need an updated INF modem file e Call the Boca Research BBS for the latest version of the INF modem files that Windows 95 uses e These INF files are also available from the Boca Research Web site Troubleshooting 66 My modem does not connect when I dial an information service or bulletin board e Your modem may be incorrectly set up e Restore the factory settings of your modem e Run a communications program and enter local mode or terminal mode e Type AT amp F and press ENTER e Run a communications program and enter local mode or terminal mode e Type AT N0O CO0 and press ENTER e Exit the communications program and dial again I see garbage characters on the screen after connecting The telephone line quality may be causing this problem e By using the error correction featu
56. ther the customer or another party Boca Research reserves full rights to determine whether a defective product falls into this category The entire risk as to the quality and performance of the product rests with the customer Any written or oral information or advice given by Boca Research dealers distributors agents or employees will in no way increase the scope of this warranty This warranty applies only to the product described in this manual and not to any other value added software which may be included All products will be serviced and returned via UPS ground at no charge to customers All customers are required to demonstrate proof of purchase when requesting a Return Merchandise Authorization RMA The period of service commences on the date of purchase A copy of the sales slip must be included with the returned merchandise Products which require Limited Warranty service during the warranty period should be delivered to BRI at the address in the Appendix Servicing Your Boca Product with proof of purchase and the Return Merchandise Authorization RMA number provided by BRI Technical Support Refer to the Appendix in your manual Replacement parts or complete products will be furnished on an exchange basis only Replaced parts and or products become the property of BRI If the returned product is sent by mail the purchaser agrees to prepay shipping charges insure the product or assume the risk of loss or damage which may occur
57. tory defaults as they are sometimes known This will ensure your modem is reliably set up To do this e Run a communications program and enter local mode or terminal mode e Type AT amp F and press ENTER e Type AT amp W and press ENTER e Exit the communications program This will restore and save the original settings of your modem BOCA PRO16 Rack Series 63 Common Questions amp Answers My modem is not responding e If your modem is not responding then make sure that all the cables are firmly plugged into the appropriate ports and sockets e If in doubt then remove all the cables and connect them again ensuring they are all socketed firmly e Try using another COM Port e If you still cannot get a response then contact your dealer for help My modem is not dialing out correctly e If you are using your modem on a PBX and it is not dialing out correctly then check to see whether you are placing the necessary digit at the beginning of the telephone number e g 9 5612411601 where 9 is requesting an outside line e Also make sure that the PBX is not digital My mouse freezes when I load Communications Software e The COM ports that the modem and the mouse are on must be using the same IRQ interrupt e If you are unsure of how to configure your ports then check with your dealer Troubleshooting 64 My modem is not sending faxes properly with XYZ fax software e If yo
58. trol your PRO16 Rack system using network management tools such as IBM s NetView 6000 Novell s NMS DomainView HP OpenView and SunNet Manager Refer to the Rack Management MIB Overview for information on the Boca Research MIB and its parameters The PRO16 Rack System allows you to connect up to 8 full PRO16 Rack frames all under the control of a single Rack Controller To connect another PRO16 Rack frame to an existing frame you must first set the frame address This allows the Rack Controller to know which rack it is communicating with Set the address switches to match the frame address of the PRO16 Rack frame for the applicable number of card frames e For location of address switches see illustration on next page BOCA PRO16 Rack Series 27 Rack Frame No Sw4 Sw3 Sw2 Swit Down Up Down Up Down Up Up Down Down Up Up Up Down On 1 Down Down Down Down 2 Down Down Down Up 3 Down Down Up Down 4 Down Down Up Up 5 Down Up Down Down 6 7 8 e Set the frame address of the PRO16 Rack frame The PRO16 Rack Controller is normally located in slot 17 However it may be located in any card frame in any position Frame addresses must not be duplicated and we recommend sequential numbering Having set the frame address of a PRO16 Rack frame connect it to the other PRO16 Rack frames Two RJ11 frame connectors are provided at the rear of the PRO16 Rack frame Connect PRO16 Rack fram
59. u are using other fax software and you cannot send faxes properly then install the bundled communications software to test the modem e If you can send a fax successfully with bundled software then the problem is with the other fax software that you are using e Contact your dealer or distributer of the software for more information on setup My modem is not answering calls and connecting properly e If your modem is not connecting or answering calls properly then try removing all devices that are sharing the phone line with the modem and test your connections again e Devices such as fax machines telephone handsets and answering machines can sometimes cause interference with your modems performance e More often than not it may come down to a device sharing the phone line with the modem that is causing the problem such as another fax or phone My software does not have a modem driver to choose e If you have purchased software to use with your modem and there is no script provided for your modem then call the Boca Research BBS Scripts Modem Drivers and general Help Files are available free for download e If you have Internet access you can FTP the same drivers from bocaresearch com using an anonymous login BOCA PRO16 Rack Series 65 What is Flow Control e Flow Control is a means of controlling the data movement between a PC and a modem so as to allow the data to be handled and processed at the speed that
60. will appear on the screen CONNECT e Type enough characters to ensure typing is appearing on the screen e Switch the RDL switch OFF to the left The AA LED will stop flashing and the message appears OK The test is complete BOCA PRO16 Rack Series 19 If the modem does not receive the RDL response pattern within 2 seconds the AA LED will not flash and the modem will return to normal operation Asserting Pin 21 on the RS232 connector will have the same effect as turning on the RDL switch Remote Digital Loopback RDL Test Switch The front panel switches can be used to send a test pattern during a digital loopback To send a test pattern e Switch on the RDL switch ON e Switch the Test switch ON A test pattern will be sent from the modem to the remote modem and an OK message appears on the screen to indicate that self test has begun If the test pattern is received correctly the TPI Test Pattern Indicator LED 1 Modem Installation 20 Where to Now If the modem is connected to a computer which supports V 25bis commands refer to a copy of the PROI6RM Modem Reference Guide This is supplied with the card frame and explains how to use V 25bis commands If the modem is connected to a Unix computer a mainframe computer or a multiplexer which has synchronous communication ports turn to the Dumb Mode section of the PRO16RM Modem Reference Guide It explains how the modem can operate with

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