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1. 40 44 12 43 114 15 Beach Hostel book now 25 1 Republikas iela Liepaja Come to our Australian owned Oasis off of the common tourist track Liepaja is the most fun city in the Baltics Entertainment every night all year the hostel is located between the beach and the entertainment locations just a few hundred meters from the beach Su Mo Tu We Th Fr Sa 9 10 14 12 13 1415 Online reservation system apartments 3 easy steps to your confirmed online reservation with us at our Riga Hostel To modify an existing reservation click here 1 Date request We can accept a maximum of 20 persons for a minimum of 2 nights For reservation of 7 people or more then please contact us by e mail quest hostel lv Booking Conditions No Show In case of a no show we ll charge the first night s rate on your card Cancellation policy Cancellations and modifications are allowed up to 48 hours prior to arrival You can do this anytime online Accepted Credit Cards The second stage of the booking engine DR pr mea Online reservation system apartments All bookings get free basic breakfast 3 easy steps to your confirmed online reservation with us at our Riga Hostel payments powered by RBS WorldPay Dormitory shared rooms Price per person per night 1 bed in mixed room Sl LVL 9 00 12 86 Private rooms Price per person per night 1 person in private room with one Double Bed priva2. Calendar special days prices Age categories Payment types Rooms Room categories Add services Prices Options Booking sheets Main countries DormBook Options Country DormBook Options Documentation De E savely edit reservations and guests while edited for other stations ask to override lock 24 DormBook Version gt 5 05 13 Show reservations detalls Hide person details Show Birthday O Maln Window Do not warn when reservation is moved to an other room category E Conditlons for new quests Last name required mA First name required cal E mail addresse required A Conditions for new reservations booking channel required g Default booking channel has no effect as long a the booking channel is forced agent required A Ask to adapt services A Conditions for paid payment type required Defaut payment type has no effect as long as payment type is forced Condition for Check In country required O Main Countries allows you to set to the top of the country list those countries from which most guests come from Maln countries Calendar special days prices Age categories Payment types Rooms Room categories Add services Prices Options Booking sheets Main countries DBDormBook Options SSS SS SS x xX X XX XX Booking Sheets Booking sheets Documentation E Calendar Title Receipt special days Language English HA prices HTML Age categor
3. Dorm Project Managers Back Office Videos for the backoffice are accessible only by paying users of our software and are accessible only via the backoffice login at https secure dormproject ch Home Documentation De En _ Training video Welcome to the administration system of DormProject Rooms and Prices Interfaces What is new In the Home Page you will see links to Training Videos only viewable in this area and not available online Manager Reports REPORTS Reports Documentation De En Automatic reports Language delivery BFS CH English PR Report type Arrivals A Revenue agents Invoice agent commision Invoice agent net Guestlist Bed list Payments Payments agent column Occupation per day Occupation per day room Occupation per month Occupation per month prior year Occupation room category group Nationality this month Living Country Statistics CH Statistics CH per Day Arrival Statistics CH per Day Nights Statistics room categorie Services Revenue booking channels Canceled Reservations There are over 20 standard reports that are very good and include the possibility to see time ahead as well as what has occurred in the past You can request a specific report to be developed for your hostel This report below will enable you to know where you can gain more income for your hostel for the least amount of effort Revenue agents 1 December 2010 till 31 D
4. 12 Bed Dorm 111 05 12 Bed Dorm 111 06 12 Bed Dorm 111 07 12 Bed Dorm 111 08 12 Bed Dorm 111 09 12 Bed Dorm 111 10 12 Bed Dorm 111 11 12 Bed Dorm 111 12 12 Bed Dorm 1 M 11201 12 Bed Dorm 112 02 12 Bed Dorm 112 03 12 Bed Dorm 112 04 12 Bed Dorm 112 05 12 Bed Dorm 112 06 12 Bed Dorm 112 07 12 Bed Dorm 112 08 12 Bed Dorm 112 09 12 Bed Dorm 112 10 12 Bed Dorm 112 11 12 Bed Dorm 112 12 12 Bed Dorm 201 01 2 SGL BNK CNL 7 201 02 2 SGL BNK CNL 201 03 2 SGL BNK CNL ii IN 201 04 2 SGL BNK CNL 202 02 2 SGL BNK CNL Rita M 202 03 2 SGL BNK CNL 202 04 2 SGL BNK CNL 204 05 10 Bed Room 204 06 10 Bed Room 204 07 10 Bed Room 204 08 10 Bed Room 204 09 10 Bed Room 204 10 10 Bed Room E DormBook El DormOnline O Hw O HB Bi bc E aomio E cB B Hc ResNo 10519 DormOnline Passwords for Dorm Book Once you have downloaded and setup Dorm Book you can then view Dorm Book but you can not edit it or open bookings unless you have a User Name and Password To get these you have to know your login details for your Backoffice to setup Dorm Book login details under HOSTEL Dorm Book Users Please Remember that whoever can see the Credit Card details will be logged out after 15 minutes regardless if you have the setting as in the image below set to Never logout automatically never only manually logout gt Change View Calendar manager
5. 4 Room Room category 4 Bed Room E ha M 02 81 Dorm 4 beds Mixed Dorm 8 H Contingent g bed s 03 all Dorm 4 beds Mixed Dorm 8 Keep free 0 bedis Minimum duration 1 Maximum duration 14 Save For Hostelbookers the correct example is above Filter All Portal a All Room category a Portal Hostelworld Interface Room category 4 Bed Room Room Mi 02 all Four Bed Dorm Mixed Dorm 4 Contingent 0 bed s M o3 All Four Bed Dorm Mixed Dorm 4 Keep free lo bed s Minimum duration 1 Maximum duration 14 For Hostelworld the correct example is above Booking com Allocations Room type assignment Room category Occupation booking com 4 Bed Room 684 as 4 Bed Dormitory Room Standard Rate 7617907 149747 Double Bed Room 686 2 a Double Room Private Standard Rate 2617906 149747 Twin Room 718 2 on Twin Room Private Standard Rate 2617903 149747 Triple Room Private Standard Rate 2617904 14974 Triple Bed Room 728 3 p save assignment Apartment Ground Floor az Standard Apartment Standard Rate 2617908 149747 1037 Private 4 bed room 4 he 4 Bed Room Private Standard Rate 2617905 149747 1171 A Apartment Top Floor 2 hea Standard Apartment Standard Rate 2617908 149747 Six Bed Private 1183 eF 6 Bed Private Room Standard Rate 2617901 149747 For Booking com the integration is set by
6. 560 660 Price 22 ner Person ner Niaht Y Last name Frist name Payment type fe Living Nationality Passport i j SS ne on ores ie sn J Id Add beds I m 7 v I A AAA Gender Age group Ffem Adult Preise Price Met Additional Total 0 00 J00 0 00 0 00 0 00 Payments y Show all Pa yment type Cancel whole group y Within the Remarks window you need to read what the guest tried to book Then click on the Add Beds button to allocate the next best beds to the guest Of course you should not charge them more than they expect to pay but if you upgrade their room type you should add notes for staff to tell them that they have been upgraded free of charge so they feel good about your hostel and give you a better rating Best to create an email rule based on the word subject Conflict to ensure these emails are dealt with priority These emails are sent from portal dormproject ch Below is an example of a Conflict message sent out by Hostel World All booking vehicles suffer the occasional conflict As described above our software sends you an alert when there is a conflict so you can manually intervene to rectify the problem Hello Albin We just received a booking for you from Hostelworld com but unfortunately due to a technical error we cannot accept your booking as the beds you booked are not available am sorry for any inconvenience this has caused you Kind Regards Matt If Dorm Book Changes Colo
7. E PES 4 Fa o ICA he i f 5 oo a pa http www youtube com watch v q3Rs2tFWAOE Dorm Online Text Blocs You only need to edit the language you are using You have to open each separate Title and adjust the text to suit your hostel Use the existing content to guide you rather than deleting it all and starting again There is embedded code that you should work around You only need to edit the text in the top window in each Title Dorm online Text blocs Pe ts texte E ra ii re Email Online groups irtal information o rt l wa ce Dace Functions Functions okers Functions Functions Functions Online Texts and Email Texts sections are advanced and should on become very familiar with all the other parts of the software a seta N p y be adjusted after you have Online Groups Online groups o Description Te ct es Fut Alocaton A Online texts lis i Reduced Allocation Online Groups is where you setup room allocation to agents Room l Fi me El P al Th ith m F ea ea Pon ie int TI 91 ih 3 Contingent o rE Each Agent allocation is setup as the example above Portal Dorm Online direct Room Room category 4 Bed Room LH a M 02 Am g
8. NumOfAge 296 MNumOfAge 323 Reservation Groups So First arrival o YLastDeparture How to Email Booking Confirmation Automatcially To be updated Adding Services Tours in your Website Booking Engine Key Deposits etc http www youtube com watch v 95aZhvZ0ERs Add services Description Bild Default e Online Calendar P YP special days 1 i Fa A peci y Walking Tour WT 0 1 Not Online prices 4 e ME Age categories Breakfast awe BR O 1 Not Online ee Payment types Rooms Add Entry Room categories Add services Prices Options Booking sheets Main countries DormBook Options Adding Services is a very special opportunity for your hostel to gain extra income from additional services You have the choice in the setup to sell services via the Booking Engine at the time a bed is booked or add them so the Reception can sell them They appear in the Edit Reservation screen as below Preise Walking Tour O 0 00 0 00 Breakfast O 0 00 0 00 Price a 5 00 1 C Pay Paymerne L Cash Prices Services Prices Documentation GEalendar Description Aan Service Price Online special days Save Please select s4 o Fw P pos Please select FS 0 ae e iat sitet eee walking Tour F o Not Online FP X Room E Breakfast 24 o Not Online 7 2 Add services Cond Options Add Entry Booking sheets Description Main coun tries ES lt A gt lt ease Add Entry There can be
9. Representa bat 15 Create Views in Dorm BOOK oooonnnnnnnnininccnnicenicinininininininininininennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnaninnns 16 SERS SE o a PP oo e O 0 E T 16 A e e A 17 SO D rt E E A E pene E AE EE 18 Dorm Online Booking Engine for your Website S ooccccccccccnnnnnnnnnnnnnnnnnnnnnononnnnnnnnnnnnnnnnnnnononnnnnos 19 Creant Cards A NS A A A EL OO RR 21 NO 00m pita dad 22 PEx BOOKA a E O E A E E EON 22 Dorm Project Managers Back OCE signs nccs sted ceases tia id 23 Manager REPOS adidas 24 User Accounts Dorm Book Staff Login ACCOUN S oooooooooooooccccccnnncnnnnnnnnnononononononanonnnnnnnnnnnnnnnnnnnnns 26 Dato ais 26 AMA A T clots ode resda aed Cae rdes Unset on tslotiva dere eStaeh T 27 ASEMS EASE Sorcerer att hs stats viene a aves ate eee aaa ee 31 AVOL C OS a ain et dicta tna ict scien elie serie Sct a a cia ed ete cant E a a ras ee actniA WS cag a 33 Pav ment TeCOr Ssa E eee daush soepened iareteaeonceae unre edenaunevaganeeie et iepncemuea tease 33 Deleted BOOKING e cise 33 Dorm BooK OPHON Siesa E da 34 O eae 35 Book mE SEES eane a E AEE A EE TEN E E AEE E AO A 36 How to Email Booking Confirmation Automatcially occccccccnnnncnnnnnnononnnonnnnnnnnnnnnnnnnnnnnnnnnnonos 36 Adding Services Tours in your Website Booking Engine Key Deposits etC oooooommmmmmm 36 PEO o Rd Clos mee eg eee ee ge entre eee Te aT Ne eg na Onn Ee ee ee ne ae ner ere ee eR eee eT eee Sl
10. Apariment Ground Floor Mixed 3 1 ll A gt Apart 5 Apartment Top Floor Mixed 5 1 All P Rooms is where you assign a Room Number to a Room Type The most bookings are gained by selecting Mixed under Gender Additional Beds should be marked Y and Z etc Payment types Payment types Description Calendar P y special days Cash prices Y Age categories Credit Card Payment types F Voucher rd Rooms Room t ie p oom categories Pra Payment Fd Add services Prices Cash Cash A Options Y Booking sheets STA Voucher Main countries 2 DormBook Options Booking com Add Entry Payment Types can be anything you want different currencies Age category Age categories Description shortcut Weekly Wks gt Age Categories is a bit of a misleading name This is the area where you can setup different prices based on a Weekly Rate or Daily Rate Maybe you would add an Internet or Walkin rate that can be quickly selected at Reception in the Edit Reservation screen to be able to give a quick answer on price for the bed room See http www youtube com watch v XalMr30Z5sA Price periods prices Description Calendar p Px special days 1 Low Copy prices Pr Age categories 2 Low WE Copy Payment types 3 Mid LP K Copy Rooms Room cat f oom categories 4 Mid WE Fi has Copy Add services x Prices 5 High Fa Copy Options PR Booking sheets 6 High WE Copy Main countries DormBook Options 9 Peak i A Copy Add Entry Prices for beds and rooms are set up
11. by scrolling down Each entry includes the date and time for every single modification to the booking Dorm Book Options Calendar special days prices Age categories Payment types Rooms Room categories Add services Prices Options Booking sheets Main countries DormBook Options DormBook users DormBook Login Levels logout automatically Change View Calendar show reservations quests save reservations quests show credit card details DormBook Version gt 5 06 49 limited staff limited staff limited staff manually set the time for payments manager W save views F keys create reports in DormBook Save manager B limited staff To see staff names in the Audit Trail you must first set up Dorm Book Options and then select what each staff level can edit and see as in the above Then as you see below in Dorm Book Users you set up staff names and permission groups are assigned to them DormBook users Filter active users 7 Calendar special days user name Name user group prices Sk BE mana P aS Age categories P t ty ayment types limited staff A A r Rooms Room categories dee dee manager E 2 x Add services i dom dom limited staff P r Prices Booking sheets Main countries Add Entry DormBook Options DormBook users Other dorm book options allows you to choose the compulsory and default fields that will be required in your Hostel s Dorm Book Foarons 38 he HosTEL
12. for Dorm Online bookings are stored in the Dorm Book section within the guest reservation so that those persons with Manager permissions can see it Booking com credit card info is also stored as above but the expiry date 1s containined in the email sent to you informing you of the booking Other agent HW HB HC credit card information can not be seen in Dorm Book and is viewable in the backoffice of the applicable agent Credit card info for Booking com bookings is deleted from the booking within 24hrs from the checkout date The data is deleted from Dorm Online bookings within 14 days from the checkout date This info is found in the Edit screen of the Edit Reservation Screen as shown in the image below E ms ma z BOS Edit Reservation l Cance Copy Invoice F Mo Output Close Ok 14 9 We 36 20 i Lid E CEF Mo Date of reservation Agent Arrival Duration Departure 537 2011 08 23 18 24 00 bc z 090 5011 5 09013011 eek CURA Mew Edit Loc kun State Pozza MM MM 0O Edit quest Remark i bc 8H Delete RN First name ID 3386637 Passport number Categories n MAR AS3327174 Bed Last name Mationality Pozzato Italy EC Country Living Remarks Phone 00393491858558 Italy Y Day of Birth 09027086 Address Reservations E E ag b E 7 5 les No Arriva D eel 537 2011 09 08 5 No R
13. for each Room Type not Room number Make sure you have completely set up prices correctly for one Season Price Level Then select Copy to create a new season Price Level More than ten price levels is not really necessary DO NOT create one price level season for each date as this 1s not how our system works If you create too many levels then you will have difficulty updating each level when you change your room structure Room category Age category Occupation Price Bedroom Waa Ao IA Barom Waar Ae m 7 tearoom la a IA CET Wa A CC Double Bed Room FE ao a w AA Double Bed Room 13 Adu A o A Twinkoom la as A Twin Room gt aae Ae o e Apartment Ground Fior FE Adut FA a A Apartment Ground Floor 3 aau A IA Apartment Ground Floor H adit pr PE Private 4 bed room r Adult a 14 7 Apartment Top Floor Adult IE 15 oR In the above example a 0 is used to enable a room to be booked as a Dorm Room and the price is for 1 bed in the dorm room A number under Description enables a room to be booked as a Private Room and the price is per person Your rooms will be available to be sold under multiple options via the Dorm Online Booking Engine within your website There is no risk of double bookings Agents only allow a room to be sold under one room type so are not as flexible as our booking engine You can list a room to be sold as both a Private and a Dorm room It is the first booking that goes in to the room tha
14. handing over to the next Receptionist they use the window above and sign off on the transactions after the report is compared to cash and credit card receipts Settings Tools Es Languages Download database Check for updates local Settings Download database when you are informed that there is a new database to download when the current day in Dorm Book is not showing the correct date or when the legend is not showing all the agents Tools wake s Languages Download database Check for updates local Settings Local Settings are used to link the software on the computer to a Printer via the window below eN local settings Cancel i Ok Onlinereservationen auf dieser Station drucken Dorm Online Booking Engine for your website s part 1 for the website lt link href https secure dormproject ch online book css rel stylesheet type text css gt lt script language JavaScript type text JavaScript src https secure dormproject ch online book php hostel beach amp maxnights 14 amp maxadult 12 gt lt script gt part 2 for the css file or integrated into the html lt style type text css gt lt book p padding Opx Opx 4px 8px margin 0 dormonline background color F8FFOO color FF2222 font family Arial Helvetica sans serif font size 11px padding 0 width 192px dormonline p margin 1px dormonline label display block float left padding top 3px width 48px dormonl
15. x 2009 10 09 7 State Important Normal r 1 ai Bookina channel __ Reminder Internet A Ertatea Normal Temporary Checked in Ho show Checked out State and other sections here are used to the extent that you would like this information for Reports Temporary is used in conjunction with the Reminder to set a date that further processing of the booking must be done Fixed is used to prevent the booking from being moved to another room Often used when a regular guest requests a specific room No Show Reduces the booking to one day retains all the credit card and other information and takes away breakfast if the hostel automatically allocates breakfast to all guests Important Is used to inform the Receptionist that special treatment is required for this guest Booking Channel pagent E mail Fax Y Internet Invited Phone Room change Booking Channel selected mostly for your Reports Notes No Date of reservation Agent 1485 2009 09 28 14 31 56 HW Guest New _ Edi 4eokup Quad HW 15057979 0 Remark Section of the Edit Reservation Screen is where all staff need to enter information to maintain the continuity of information about a booking You will also see that the agent reservation number is automatically entered Anything written in the Remark section can be searched in Dorm Book Eg to search Dog you enter the word Dog in the top of Dorm Book next to the binocular
16. 4 show reservations quests staff W8 save reservations quests staff show credit card details manager manually set the time for payments manager PS save views F keys manager create reports in DormBook manager W password length 8 characters password contains at least one upper case one lower case character and one digit password change required at least ever 90 days and you do get a warning 10 days before the new password is not allowed to be the same as any of the last 10 passwords user account is blocked after 6 unsuccessful tries to log in ifthe manager online administration restores a user s password an automatically generated password is set and the user needs to change it at first log in Super Security For hostels that want Super Security beyond what anything you have seen before then contact us to set this up There are extra costs but the result is that we will include a security system where a person can not access your Dorm Book or Backoffice even if they have the correct login details if they are not allowed by the person that contracts with us to do so It is fully automated still alllows authorised persons to login from anywhere worldwide without delay This is a highly unique and innovative solution that will keep your data Super Secure How to enter a booking in to Dorm Book Use the mouse and Right Click on the bed s in the room for the date s you want to en
17. CRDEFGHIJALMANOPOQORS TUWVTWiHY2zo 9 prices Date Remark ge categories 31 12 2009 New Year Eve ra Fayment types Rooms 3012 2005 Football e om categories 3d servicos Gy C 2009 a Es Special Days with dates and descriptions are marked in Dorm Book with a blue colour Dorm Online bar ONLINE Dorm online Documentation Dorm online Text blocs Online texts Email texts Online groups Portal Information Portal Functions Hostelworld Functions Hostelbookers Functions hihostels com Functions booking com Functions a atl e e l El Al i KS si Paaa 3 f Dorm Online is your booking engine for your website that is integrated so that allocations are reduced to all agents automatically when a booking is made via this engine 1 euro rounded up is paid by the guest Per Booking from this engine Around 10 and 0 75 to 3 euros is paid by the guest per booking to the agent when a guest books via an agent site so our charge is far lower Reservation URL _npsecue dormerojectcioniinemid a8 This is where you will find the link code for the Dorm Online booking engine for your website Maxnumberofpersons A Adjust the maximum persons allowable at your hostel Lastrewresenaton 0 Lastchange eano 24 F You need to adjust the above also For DormOnline only DormOnline and not for the interfaces we do have the last minute configuration Last Minute Start and Last Minute End bet
18. HOSTEL www hostelomfice com hostelsoftwareifigmail com Skype dean hostel office Table of Contents Whats EOS te Cea aan E A E A 3 DAA OOK saladas 4 Passwords Tor Dorm DOOK isa 4 BO aa E EET A o E E E E EA 5 How to enter a booking in to Dorm BOOkK oooonnncnncccocananonanananonanononnonnnn no noo nono nono nono nono nono nono nn non n nn nnnnnnnnos 5 Above is an example of the Edit Reservation SCreen cssssseseeceeeccccceeceeeeecesaassesseeeeeeeeeeeeeeeees 6 How to enter a weekly and long term bOOKING occccccccccnnnnnnnnnnnnnnnnnnnnnnnnnnonnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnos 6 How to setup Weekend Seasonal prices and Week Rate prICES oooooooocooooonaooocccccccnononononnnnnnononononanonos 6 Editino Asumo DOOR sisas 7 A a o e E E E E o sats ee E 7 A a EAE E E E A 7 A A A 8 A A PP ee eee 8 e o UU e o PO eae E T 9 e O OO e En eran a eaaaestanans a AT 9 A o AAA ne erence E E PURO OU UE PSA 10 a o a UI A 10 RETO oo 10 Dra ana DI 10 ad a NES 11 Jonne AA Mn A E esa E 11 Contlict BOOKING Sissi cccdedasvisticnonedisnsmesdaiedonsahabaubanubeseeetisa r ANARA a E ESERE ES A EEE E eE SEE ENNE ariana 11 Ii Dorm Book Changes Colour Dy Us asta ida ica 12 Py NM arti sree vps E E reteset eee ere 13 oo ss A E 14 A E cern eevee eet II A 14 CCIE A CAIN ssc ceca cun ce E E E E E 14 A Closer Look at a Booking within Dorm BOOk oooononnnncncccnonoooooooonooonononono nono nono nono no non ono non nn non nnnnnnnnos 15
19. Payment The example above is a booking from Hostelworld and shows the price would be 64 if the guest booked today by walk in 79 represents the 10 taken by the agent as commission for the booking and a further 11 is representative of the fact that prices have increased since the guest made their booking This is helpful when considering discounts and refunds Net is the amount the Hostel collects from the guest If you click on Payments you can enter notes for different payments like Key Deposits as well as when a group of people pay individually using Cash and Credit Card etc Paid A STA Voucher Booking com If payment 1s in one transaction then you only need to select the Payment Type and click on Paid You can create as many payment types as you want in the Backoffice Additional services Services are set up in the Backoffice that can include whatever you want like Walking Tour Breakfast Key Deposit You can add a price or not have a price they can be bookable within your booking engine on your website or not Something like breakfast you can select to automatically be activated per person per day or not When you have a price for Services they will show under Additional in the Preise section as in above Search http www voutube com watch v RzpexxOeo k feature mfu in order amp list UL e View Reservations Guests 10 al E The Find Reservation option is self explanatory B
20. ROOM a a de 31 Rs A A O teamed Gat staan ne 37 Payment TY PES cli is 38 Ae Ale COL aaa 38 PTC CaCO e OP seh one o II A A II A A 39 Calend dea 41 Dom Oates twat wanes AS ASS 42 Text Blocs Editing Website Booking Engine TexXt oocccccccccnnoncnononoonononononncncnnnonnnnnnnnnnnnnonnnonanananos 43 Online round is 45 Bookie com Alloc ons serosa a iv O iein lanes a Milan cdalebads 48 Changing Passwords for Agent backof ICES ooccccccconoonooooooonononononccnnnnnnnnnnnnnnnnononnnnnnananncnnnnnnnnos 48 OSU VS OO C0 ito a a 48 O 48 A O A O E 49 An overview of how our software synchronises and your data SECUTIEY l ooooooooooooanoooccccnncnnnnnnnnnnnnnnos 49 What is Hostel Office HostelOffice is the promotional name of the system that is made up from three components DormProject Dorm Book and Dorm Online DormProject The main Administration control area for managers DormBook For everyday use reception office DormOnline Website Booking engine integrated with Dorm Book and Dorm Project Optional Additional licences for DormBook No Room Limit Flex Booking Interface for GOMIO Interface for Hostelbookers Interface for Hostelworld Interface for Booking com Interface for HI Hostels Interface for HostelsClub DormBook lt H9 gt D Bia bt d b 8 Ti 8 8 19 8 8 Fr E a 22 8 Su 214 21 8 M 2010 111 01 12 Bed Dorm 111 02 12 Bed Dorm 111 03 12 Bed Dorm 111 04
21. ant and multiple concurrent views can be stored under the F keys of your keyboard MORO i _ Userdefined View al Rooms 7 Display bed Information FP Display additional beds vi Display reservation Information o9 28 l M Display room colors Sep 2009 a Room categories O Rooms F10 ES 4 Bed R 1 4 Bed Room FIL A Double Bed Room F amp 9101112 Twin Room F12 f md 15 16 17 18 19 Triple Bed Room Sn Apartment Ground Floor 20 21 22 23 24 25 26 Private 4 bed room 27 28 29 30 Apartment Top Floor Six Bed Private Simply use all the fields in the window above to create the view you want to assign to an F key When all the F keys have assigned views then managers and staff will be able to more quickly respond to phone calls about availability see booking trends in the coming months and notice opportunities to optimise bookings Remember if you add a new room type you will not see it in Dorm Book until you add it in Views Fl is always the starting view when you open Dorm Book so best to have all rooms under F1 so as not to confuse your staff Staff Reports ici Tools Reports for staff can be obtained in Dorm Book via the option above More extensive and detailed reports can be found in the Managers Backoffice ANGO daily lists Guest list Bed list Payments Language English ae _ no new line Start date 2009 10 02 2 2 End date 2009 10 03 For staff to generate reports for their shift before
22. artment Top Floor 15 001 Oinonen Marja Fl Fl Apart 5 B A Apartment Top Floor 15 001 Oinonen Marja FI Fl Apart 5C Apartment Top Floor 0 Oinonen Marja Fl Fl Bookingsheet Payments Apart 5 D Apartment Top Floor 0 Oinonen Marja Fl Fl Clean up Res Apart 5 E Apartment Top Floor 0 Oinonen Marja Fl Fl History E O z z H 54 Aktionen f r alle ausgew hlen lt Managers can see here what bookings and for what reason have been deleted Take note of the Reservation number 1547 in the above example and enter it in the below example to see an audit trail for the booking barons 38 i History Guests Reservation number 1547 Export ID Date Categories Define Details Clean up Guests History Reservations Bookingsheet Payments Clean up Res History 10716249 49 49 44 30 09 2008 Action Portal added bc Documentation De En Info Guest Oinonen Marja Fl id 1999085 Arrival 20091104 Nights 3 Beds Apart 5 A Apart 5 B Apart 5 C Apart 5 D Apart 5 E Details Apart 5A M A 15 00 Oinonen Marja Fl id 1999085 Apart 5B M A 15 00 Oinonen Marja Fl id 1999085 Apart5C E 0 0 00 Oinonen Marja Fl id 1999085 Apart 5D E 0 0 00 Oinonen Marja Fl id 1999085 Apart 5 E E 0 0 00 Oinonen Marja Fl id 1999085 be 130976553 C we want a balcony or preferably a smoking room this is essential The audit trail per booking is rather long and seen
23. d Guest p M 1429 24 09 2009 1 AAA N 1434 19 09 2009 1 N 1270 02 09 2009 3 1 Data will show in the sections above when Look Up Guest is used to select the name of the guest that has previously stayed at your hostel _ Address _ Creditcard Regular Guest Favourite Room Discount SSS L Special Requirements _ Banned Guest gt If the arrows are not closed within one booking then they will remain open for all guests in all bookings so that these details can be seen immediately Clean up Guests Number of quests 925 Guests Export without eservation 839 Categories with reservation B6 Define Details Clean up Guests Reservations Bookingsheet Payments Clean up Res History This function cleans out rubbish data Clean up Guests 86 Entries deleted Number of quests 639 without eservation 639 with reservation o DATA History GH Guest number 1860909 Export ID Date Action Portal info Categories Dean Datino Datalls 5942959 10 05 2009 12 25 01 edited DormBook id 5942959 Clean up Guests Name Dean History First name __ AAA Country 7 Reservations 10798217 08 10 2009 06 55 07 edited DormBook Birthday O Bookingsheet Nationality Payments is ages id 10798217 10798223 08 10 2009 06 59 15 edited DormBook Birthday O 10798225 08 10 2009 06 59 27 edited DormBook Birthday O Don t worry about the Guests History as the Reservation History is more detailed Agents Edit Agents E
24. dit agents Documentation Edit agents Contracts Here you can see the agents that are possible to synchronise with your hostel s Dorm Book You can add an agent to create a booking engine for a Sister Hostel or Tourism office to book guests direct in to your hostel Then in reports you will be able to see bookings that were booked via these agents you created Contracts Documentation CC Booking fee is set to 1 Edit agents o Values saved Contracts Organisation City Book onTop Fee noCC Link DormOnline Add Entry The background colors of each row is the same as shown in the DormBook applicatoin with the color set agent Contracts Edit agents URL Booked by Agent Booking Channel Agent English Contracts httips secure dormproject ch online id 364agent SisH amp book 14lang en Agent Contracts are set up according to our technical regulations and to conform to your contracts with the various Agents If there are irregular changes done by a hostel in this area then disconnection can be the result In the above you can see the hostel has created a Sister Hostel as an agent When you click on the Link icon to the right of the Sister Hostel you will then be shown the code for the dedicated booking engine that the Sister Hostel will use to make bookings for guests at your hostel Then in Reports you will see how many bookings were sent via the Sister Hostel The guest still needs to make al euro depo
25. ecember 2010 Agent Reservations Guests Nights Amount Dombo 289 654 1342 6227178 226 570 57 Hostelbookers 70 8 9487 32 Peras a A HostelsClub c 3 10 256 50 om morao O a ae Hostelworld 218 17814 95 677 1820 4322 181249 81 Total 6 7 1820 4322 181249 81 You can see in the above report that the hostel in December has saved losing 9 600 in agent commissions by gaining 226 direct Dorm Online Bookings and their internal Group Booking department contributed 25 bookings rather than the majority of bookings being delivered by agents This hostel could have gained more agent bookings but they used our software to restrict agent sales so they could sell direct The report below shows daily Occupancy Levels Average Price Per Day Amount of Bed Nights per day Total Income for the day Occupation per day 1 December 2010 till 10 December 2010 Date Ad MAT Bed Nights Level Price volume OOO ae 7me E E 07 12 10 08 12 10 o of O o 82 son azn 346894 09 72 10 o o o o son 367a 338036 10 12 10 188 O o o tee 727 sesa 686303 0 0 1410 0 1410 91378 11 141 0 0 0 0 0 0 0 141 0 95 1 5137 81 Total 1410 0 0 0 1410 51378 11 141 0 0 0 0 0 0 0 141 0 55 1 5137 81 The settings below will generate a report that has 7 columns 1 date 2 sum of the guest in a room out of the selected room categories empty beds are not counted 3 percentage of possible guests in a room out of the selected room cate
26. eople for the price of 10 per person Bed D is marked with E that represents the bed as Empty Bed G A mom category Price Guest 10 00 milligan william Englan 10 00 milligan william Englan 10 00 milligan william Englan 0 00 milligan william Englan How to enter a weekly and long term booking http www youtube com watch v XalMr30Z5sA Under Prices for your rooms and beds you need to setup Daily prices and Weekly prices How to setup Weekend Seasonal prices and Week Rate prices http www youtube com watch v FKbTONw_UAw http www youtube com watch v XalMr30Z5sA amp feature mfu_channel amp list UL Age categories Sa ae Description Shortcut x special days Daily Day prices P Age categories Weekly Wk Payment types Save Rooms Room categories Add Entry Editing existing bookings Name Last name Frist name milligan william Livin Nationalit Passport England England d Set Gender Age aroun 4 Edit 4 The first name in the Bed List of a booking is the Name that will show in Dorm Book To change the other names in a booking you use the section shown above that is part of the Edit Reservation window Simply highlight the name of a bed and type in the the details then click Set This is most relevant for when you want to print invoices or print an occupancy list to send to authorities each day as required by law Gender You can change the G or gender categor
27. gories 100 every bed but not the additional beds is sold to a person 4 sum of the guests in a room out of the NOT selected room categories empty beds are not counted 5 percentage of possible guests in a room out of the NOT selected room categories 100 every bed but not the additional beds is sold to a person 6 Total number of guests 7 percentage of possible guests 100 every bed but not the additional beds is sold to a person Reports Language English B Report type Occupation room category group B M Six Bed Mixed Dorm M Double Bed Room M Twin Room m Triple Bed Room M Four Bed Room _ Two Bed Apartment Ensuite L Top Floor Apartment Ensuite Mi One Bed Private _ Forest Retreat Start date End date 1 2 2011 28 2 2011 previous month this month they a j Create PDF Create EXCEL Create CSV User Accounts Dorm Book Staff Login Accounts The more your staff use their own Logins then the easier 1t will be to know who exactly made the changes to any booking The audit trail for every booking does show the exact time every change was made so if you know every staff members working time then you will also be able to identify who did what by looking at the audit trail under DATA History User Logins also enable you to restrict new staff to limited features and functions See here how to set them up http www youtube com watch v laCP WOGfg Y w Data export te
28. hen the same is for this software So you employ this software to do manage your allocations prices and bookings when you enter your agent backoffice details in to the software Yield Management This User Manual covers mostly the settings What it does not communicate is Yield Management techniques You need to join our Facebook User Group to gain Yield Management information Hostel Office Dorm Project Software http www facebook com home php sk group_119198838163057 An overview of how our software synchronises and your data security http vimeo com 28433997
29. ies Payment types Rooms Room categories Add services Prices Options Booking sheets Main countries DormBook Options Path body table tbody tr td table tbody tr td p font Booking Sheets is where you edit the receipt template to your own specific requirements Be careful to not delete the existing code that will automatically import data from he booking to save you time and effort You can add code of you want to make things more detailed Code examples can be seen below 50 Events bo SoAction Vo 0 ldA4rrivalS5 VoResNoto SYoCreatDate o SoCreatTime PrintDatesw YPrintTime SoArrivalSs Departures Duration FResComment to FResState BookingChannel Yolmportant Paid Reminder o Guest Gastos 99 Firstname o SoLastname CountryNo Country o SoBirthdayt PassportiNo oNationalityNo o9NationalityY Y GuestComment o 20 Titles 4ddess 4ddress2 0Z1P9 Yo City MEMailt FoCCTypet WCCNamess YCECNumberse Y CCExpwo Soquest Favourite Room equest_Discount bquest Special Requirements o Soquest Why Bannedo Agent Agents 54gentCode So General Guests Bookings room igender agecat cat price questo 6ResTotal o So Services count countx service text price total ServicesTotal s SoPayments date type text amount Payments Total go TotalS o TotalPerPerson SDueo Mumbers SoNuUMOTBedSo Y NumoOfPerson9w MNumO0f fFemale95 FNumOtMale MumoOfFM o 0 MumOfAge 294 9
30. ine input background color EAFFO00 border 1px FF2222 solid color FF2222 font size 12px margin 5px 10px 0 0 padding 0 5px dormonline a color FF2222 dormonline a hover backgroundcolor EAFF00 color FF2222 dormonline select font size 11px dormonlineinputday width 50px dormonline inputmonth width 90px dormonline modify margin left 30px gt lt style gt POM july 2011 pe 13 15 Depart Nights QUES eee NO FIND Free cancellations up to 72 hours prior to arrival Group bookings more than 6 persons only by email i guests can enter dates via two window options integrated in to your website as above Ff BOOK NOW or via a link https secure dormproject ch online beach You can have more than one hostel availability showing on one booking engine so that by entering one date the availabilty at all hostels is shown Use _ this code https secure dormproject ch online banner php var 3 amp lang en amp search 1 amp target new amp hostel barons beach Date of Arrival 9 J January 1 2011 Jnights 1 H beds 1 24 find availability Funky Hostel Riga book now 25 Krisjana Barona Street 1011 Riga asa from LVL 5 00 d 31 3 a Funky Hostel in Riga Latvia Australian Owned for the benefit of the foreign traveller Bed linen included taxes included in the price you see free wifi and internet computer free basic 7 14 dis Dr breakfast etc Su Mo Tu We Th Fr Sa
31. king lets you know various things about the booking depending on what option you select in the Drop Down menu at the Top Right of Dorm Book Gender Arrival Booking channel You will be able to see what each colour represents no matter what view you select from the menu The legend at the bottom of Dorm Book changes for each option selected in the drop down menu TJ DormBook O DormOniine LJ HW LJ HB 3 tallb Gender female Temporary LJ male Temporary LJ mixed Temporarv LJ Empty Temoorarv female Normal O male Normal O mixed Normal E Emoty Normal female Fixed A male Fixed P mixed Fixed M Emoty Fixed Arrival H See p Departina today O Arrival today Ml Has arrived today M not checked in or not oaid Ml Others M Room chanae Booking cha Also underneath these legends you will see text details of bookings you scroll over You can add hostels in other cities or tourist information offices as agents so that they have their own booking engine supplied by you Then when you view your reports you can see how many bookings they sent you In the above example tallb is an agent created by the hostel IE talib Create Views in Dorm Book KET Reservations w Legend ho Fil Full View F2 Full Month F3 Full view F1 is the first view seen when Dorm Book is opened So best to keep F1 as the view to see All Rooms Screen Layout The Screen Layout of Dorm Book can be changed to whatever you w
32. n bookings so that payments are not missed rooms may not have to be changed and the correct keys are issued for the correct duration To join combine a booking you need to open Edit Reservation by clicking the RIGHT MOUSE button when the pointer is on the name of a booking Within the Edit Reservation pop up window you will see this Found next to O Cancel No Date of 1476 2009 Then you can type in a Dorm Book reservation number and click Add Reservation Conflict Bookings http www youtube com watch v vxyQFj D8050 When one or more people are booking the last same room or bed at the same time then you will get an email from our software with the subject title Conflict You must act on this email ASAP to avoid double bookings Within the email you will see the Reservation Number Type that number at the top of Dorm Book next to the Binoculars and then click on the Binoculars Then open the reservation so you see the screen below Edit Reservation Add Reservation 2 Cancel 5 Receipt No Output B Close y a F RA AQ A Res No Pl Arrival N Price Due No Date of reservation picada z Arrival E Duration E Departure eS 20110114 2 39 60 248 2011 01 03 18 12 53 HW Ba ooon 4 5 loroz1011 5 O 20110116 5 22 00 Guest Mew Ed Lookup State i __ Important Steierl Alissa Germany Germany Normal B Remark Booking channel Reminder HW 19842766 0 Room change Person O
33. nges the price for all beds Recalculate prices When you adjust the amount of occupied beds in a room you can choose to Recalculate Prices to get the correct price in case not all beds will be occupied in a Private Room eg if you have a Four Bed Room and you are booking in just 3 people for the whole room as a Private Room then when you Recalculate Prices you will load the correct prices for a Private Triple Room This only works if you have set up the prices in the BackOffice equivalent to the occupancy Ana rain Child walk in n When you have prices set in the BackOffice for separate Age Group categories then you can select them and Recalculate prices eg higher prices for walk ins an lower prices for Child Bedlist Add bed Remove bed edit bedlist delete beds Using the functions above you can add or remove beds for one booking in the same or multiple rooms Add bed Only by using one of the above four editing functions can a receptionist see Additional Beds marked as Y and Z in this example Additional Beds are setup in the BackOffice to allow the Receptionist to move mobile beds in to a room at the request of the guest It could be a baby cot mattress or fold out bed etc Date Arrival Duration _ Departure 2009 10 05 2 ll 2009 10 07 In the Edit Reservation window you change dates using this section shown above State Arrival Duration Departure E dle a f de 2009 10 08 y 1
34. oom Limit Needs to be requested by the hostel to have No Room Limit enabled If a hostel has Three x 6 Bed Rooms that are all empty then under the standard integration with an agent like HostelBookers it is 6 beds and not 18 beds that will be bookable in a 6 bed room With No Room Limit enable all 18 beds are bookable but you will receive a Conflict email message when 7 or more beds are booked because any booking that can not be fit in to the one room generates a Conflict email message Then the Hostel needs to read the Conflict message ASAP and open the booking in Dorm Book to Add Beds that have not already been reserved in Dorm Book Guest Room changes are more probable with the No Room Limit option Flex Booking Displays a grid of all available rooms and beds based on the availability for each individual night for the total amount of nights submitted in the search First checks availability for the first night then checks avail for the next night etc These results are displayed as in the example below Therefore the booking system can not guarantee that the chosen room types can be reserved without a room change But guests are informed of this before they choose the Flex Booking option See www eastseven de as an example where you will see a guest can use the standard booking engine or the Flex Booking booking engine For hostels that want to fill every single bed and room it is a way to achieve this But 100 occupancy is not necessary if
35. ort number Nationalit France Remarks Phone 33631054101 EJ Sports Group Study Group C Sports Spectators EJ Concert Group Reservations 5 Res No Arrival D MN 1353 07 10 2009 2 Categories appear in the window above and assist you to keep track of the type of groups staying at your hostel Reports will show you where you can increase targeted marketing efforts to gain more bookings from the groups good for business Define Details Guests Tie German PT Export Title English Regular Guest Categories Define Details Field 1 German Clean up Guests Fjeld 1 English Favourite Room History AAA AAA L L Field 2 German Reservations Bookingsheet Field 2 English Discount Payments Field 3 German Clean up Res History Field 3 English Special Requirements Field 4 German Field 4 English Field 5 German Field 5 English Field 6 German Field 6 English Then once the above 1s saved you will see the new Group Section appear in Dorm Book as below Regular Guest and Banned Guest are the new Sections Created so that specific details can be recorded Cenc E Categories EJ Sports Group EJ Study Group EJ Sports Spectators EJ Concert Group Country Living Remarks 777 Day of Birth A P Reservations 5 Res No Arrival DO OB N 1405 11 10 2009 1 x 1406 10 10 2009 1 Regular Guest gt N 1616 09 10 2009 2 Mu N 1478 26 09 2009 1 Banne
36. prices or no prices if you want Services can be online or not online Rooms http www youtube com watch v uFdNgAPB3hM and http www youtube com watch v Hc2CATeTjTw Room Categories Calendar special days prices Age categories Payment types Rooms Room categories Add services Prices Options Booking sheets Main countries DormBook Options Room categories Query SELECT value FROM thostelsetting WHERE key rep You have an error in your SOL syntax check the manual that c 1 Description Bild sidir Double Bed Room nn A A Twin Room wn Z Triple Bed Room E a A A e Apartment Ground Floor Her AMA In Room Categories you only setup ONE room for each room type The photo you add as an example of the room The photo appears in your website Booking Engine and greatly helps gain bookings Edit rooms Documentat Zimmer Gruppe Initial Calendar special days Description Room category Gender Bed Additional bed Online prices 01 Double Bed Room Mixed 2 2 AJl E Age categories Payment types o2 4 Bed Room Mixed 4 2 A A Rooms v e R Room categories D3 4 Bed Room Mixed 4 2 Al Add services A A SEE o4 Double Bed Room Mixed 2 2 All Options os Double Bed Room Mixed 2 o AN ae ee Booking sheets al ee eee ee Dup 6 Six Bed Private Mixed 6 o AN ees JormBook Options Dup Four Private 4 bed room Mixed 4 0 All A Dup Trip Triple Bed Room Mixed 3 0O AIl r PS Dup Twin Twin Room Mixed 2 a AJ r Apart 3
37. r online reservation DormOnline normal reservation up to Last new reservation the keep free number of beds of each room category can not be booking in this time window the time between Last minute start and Last minute end The keep free setting 1s ignored So if you want to keep some beds free for extensions of current guests you need to set a keep free value for each line for DormOnline room category for each online group Then set the Last new Reservation setting to 11 this is 1pm 13 00h Last Minute Start to 11 1pm 1300h and the Last Minute End to what ever time you like e g 2 for 10pm 2200h So the keep free values are ignored after 1300h Portal Gomio direct Ea Room Room category 4 Bed Room HH M 02 All gt Contingent bed s M 03 all gt Keep free o bed s Occupations separated by in the edit field at the right min dilo EU are not available online for that room Maximum duration 14 Save For Gomio the correct example is above Portal hihostels com direct Room Room category 4 Bed Room M 02 All gt Contingent a bed s M 03 Al gt Keep free y bed s Occupations separated by in the edit field at the right bre duraia a 7 are not avallable online for that room Maximum duration 14 Save For Hi Hostels the correct example is above Filter All Portal a All Room category a Portal Hostelbookers Interface
38. s you then hold the shift key as you click on the binoculars Receipts Edit Reservation C No Output ha Printer reservation Agent Clipboard 09 11 00 20 55 HW Edit bo 4 Receipts can be printed immediately or you can do some last minute editing of the invoice for the guest before you print it You would save to the Clipboard to paste in another document You have the ability to edit the receipt text and structure and we can change the receipt size for you if you have a small printer Drag and Drop E Drag and Drop of bookings to change the room they are in can be done with the mouse in Dorm Book by activating the arrows above by simply clicking on it When you move bookings using this method the price does not change and it can only be for the same dates Moving Large Bookings When you have a long term booking you will not be able to drag and drop it to another room because the history of the booking will prevent that So you must first split off the history of the booking so you can move the current and future dates of the booking Watch this video to see how to Split a Booking http www youtube com watch v 1OX8GBDDVU0 amp feature mfu_in_order amp list UL Joining bookings http www youtube com watch v C3ssybu3Ca8 Add Reservation 1 arenes r Res Mo P Arrival M Price Due 1476 2 2009096 1 3 00 0 00 1477 1 2009092 1 19 00 0 00 42 00 0 00 Payment e Cash Paid ir a You can joi
39. sit to secure the booking Invoices Bookingsheet Guests Reservation number 1614 per Pomian Receipt Categories 0 Define Details Viele Variablen Clean up Guests Output Html History Reservations Bookinagshoot Payments Clean up Res History Here you can gain a copy of the guest Invoice from the Managers Backoffice Reception can gain a copy of the Invoice from Dorm Book Payment records Payments Guess Reservation number 1353 Export Canclled and Deleted Categories Seite 1 pro Seite 50 setzen Define Details Date Res No Payment methode Text Amount Clean up Guests 07 10 2009 20 33 1353 Cash 33 7 lats 48 delete History Reservations Bookingsheet Payments Clean up Res History Managers can investigate how payments were taken Also to see 1f cancelled and deleted bookings had payments received Deleted bookings barons 38 Ey Clean up Res Documentation De En Res Guests No Guest Comment Res Amount reper Cancelled by booking com Categories cancelled 01 10 2009 17 27 Define Details be 130976553 C we want a balcony or preferably a smoking room this is essential Clean up Guests From Dean River make sure you show them the balcony outside the apartment and History Olnen n emphasise they are not to smoke inside the apartment R Non Smoking D Including breakfast D Including WAT 0 00 ioloi 1547 Marja FI 1 Sasarvatians tol ig Apart 5 A A Ap
40. sty 45 Data Documentation De En Guests Export Categories Define Details Clean up Guests History Reservations Bookingsheet Payments Clean up Res History mosquito 46 ES Export Documentation De En Guests Datafields selection e mail address only full address All fields E t Export Guest kategories May Categories Define Details O Clean up Guests History Reservations Bookingsheet To select all adresses select the textarea below and type Ctri A lrupnickifyahoo co uk sydneyalisonbergenfgmail com History amonzonfunm edu nahuelrabez hotmail com cassidymunrof hotmail com Payments Clean up Res gregkoom19798 hotmail com ida saetherfhotmail com nacho sernandezfhotmail com camille aymard wanadoo fr chism001 gmail com rachelcomerfhotmail com Export of data like email addresses for mail outs Guest categories Categories can be set up in the above area and will appear in the Edit Screen within Dorm Book shown below barons 38 Guests Export Categories Define Details Clean up Guests History Reservations Bookingsheet Payments Clean up Res History Categories o Values saved Description SportsGroup 17X Study Group IA Sports Spectators 7 X Concert Group 77 Add Entry Documentation De En First name Last name a Country Living France Day of Birth Address Creditcard ID 1971745 Passp
41. t Contingent 0 bedis M 03 Am gt Occupations separated by in the edit field at the right are not available online for that room Keep free o bed s Minimum duration 1 Maximum duration 14 Save For Dorm Online the correct example is above Contingent Keep free Contingent is used to limit to total amount of beds a portal 1s allowed to sell for each night As we have one line for each room category and portal Never set different contingents for the same portal and different room categories The contingent counts all beds regardless of the room category and just makes sure that on a certain day no more beds are available for and agent HW if there are already 10 beds sold on HW for that day So please remember Contingent counts all beds sold on a certain day with one agent Keep free Keep free simple Keep free does just count the number of free beds within the given room category and makes sure that this can not be sold For DormOnline only DormOnline and not for the interfaces we do have the last minute configuration Last Minute Start and Last Minute End between Last Minute Start and Last Minute End in hours before midnight of the arrival day same as Last new reservation the Keep free 1s set to 0 zero This enables you to keep free a certain amount of beds for extension on the departure day until e g 10 am Last Minute Start set to 14 So we do have 2 time windows fo
42. t determines if it continues as a dorm or a private room Calendar a barons 38 A HOSTEL Calendar Documentation De En special days Assign oF Ces Start date 01 01 1970 End date 01 01 1970 Age categories Payment types Weekday M mon Mtue Mwed M thu Men Msat M sun Prices Room Rooms Online Add Services saan eee No change H Initial KA No change No change H Add services October 2009 October 2009 ctober 2009 October 2009 pela A feel ei EE EEEE to fru we th Fr Sa Su Booking sheets Main countries DormBook Options Options Li _ JEE s ef 7 al efiof 12 43 14 15 16 17 18 19 20 21 22 23 24 25 jo Su mo Tu we mm Fr sa su LLL a 2f sf al sf ei 7 e Calendar is where you allocate Prices and Allocation that must be first setup under the Online heading described further below Calendar Display 01 10 2009 until 31 12 2009 Display Assign Start date 01 10 2009 End date 14 11 2009 Weekday M mon M Tue M wea M mu Ori O sat M sun Rooms Using the mouse to Point and Click you select the Start Date and End Date then select or deselect the weekdays you want the change to apply to In the above you can see 3 Mid is the name of the Price selected in the drop down menu Then select Assign to save your changes special days Calendar Page 1 per Page 10 set special days 2of 2 all AMB
43. te room LWL 25 00 35 71 1 person Two individual beds private room te LVL 25 00 35 71 Total per Person LVL 9 00 12 86 Grand Total LVL 9 00 12 86 All rates incl tax already Security locker for dorm rooms and all beds in all rooms have a towel a ready made bed with free wifi in each room All text can be edited by you Rooms can be sold under multiple types eg A room with three beds is offered as a single when someone seeks a single room or it is offered as a twin when a guest seeks to book a Twin Room or as a Triple when three people seek to book a Private room Of course you price a single bed Private at a high price so you gain the income for the room you require You save from reduced laundry costs and by gaining bookings you would not normally achieve 2 1 person Two individual beds private room E Total per Per All rates incl tax already Security locker for dorm rooms and all be bed with free wifi in each ro i When a guest scrolls over a picture it enlarges automatically and this assists you gain a higher percentage of bookings from people considering to book at your hostel See a short film about tours and other options within your booking engine http www youtube com watch v ggZt7T4hgOo Credit Cards issues All Credit Cards are checked by our software to ensure they are valid at least until the last day of the guests stay at your hostel The credit card details
44. ter a booking You will see New Reservation For Apple Mac you use the Control de as you click iaa E 3 10 Mo 20 12 6 10 Tu 20 10 1A 718 JZ A 2 B J2 C 32D New reservation J3 A New reservation private 33 B 33 C 33 D In this case 1542 represents a new booking number Picture below shows the start of a booking that can be further edited by again right clicking the mouse on any a to bring up Edit reservation 11 A AN F 11 B LAN Y 12 A 12 B 2 E 12 D 13 A 13 B 13 C 13 D 14 A 14 B 15 A 15 B e O aservation Cancel C cose No Date of reservation Agent Arrival Duration Departure 1281 2009 08 18 23 14 30 2009 10 08 1 Guest Qu Ei State C Important 2009 10 09 i I Pii 4 b a Bookina channel _ Reminder be 117801472 a Internet Triple R Non Smoking Person 4 3 DP Includina hreakfast 7 Last name Frist name Bed GC A room category Price Guest milligan william 10 00 milligan william Englar Livi 10 00 milligan william Englar England 10 00 milligan william Englar 0 00 milligan william Englan Ca Gender Age aroun Edit 0 00 o oo ae 0 00 0 00 50 00 0 00 90 30 00 o ment Nationality Passport England Walking Tour EJ Breakfast Oo Above is an example of the Edit Reservation screen The example below clearly shows that the whole 4 bed room is booked up by three p
45. the standard booking engine can gain you more income with 80 occupancy and results in higher guest ratings to maintain a constant high occupancy over the long term Costs 500 euros extra as it is the only already coded extra option that costs money to put it in to use B FLEXBOOKING Here we give you the opportunity to book different room categones also with a changing no of people fc your stay You might have to do room changes Its possible that beds within the same room category are different rooms Total price rooms beds Doom beds single beds in a dormitory shared with other people Beds in Donm Rooms Tu 24 We 25 Th 26 Fr 27 Sa 25 beds in a 4 bed dorm Mixed room Beds from CHF 48 00 25 24 USD 48 00 beds B Es a o B beds Mixed room Beds from CHF 45 00 26 47 USD 45 00 beds 8 B B o B beds Males only Beds from CHF 45 00 26 47 USD 45 00 beds 8 e 5 a 5 beds in a 4 bed dorm Males only Beds from CHF 48 00 28 24 USD 48 00 _ beds 3 4 q o q beds Females only Beds from CHF 45 00 26 47 USD 45 00 3 beds 8 s B oO E beds in a 4 bed dorm Females only Beds from CHF 48 00 28 24 USD 48 00 beds 3 4 4 o 4 Privat rooms the complete room will be booked Privat rooms Tu 24 We 25 Th 26 Fr 27 Sa 28 4 person Rooms from CHF 65 00 28 24 USD 65 00 Rooms Z Zz o a 2 persons Rooms from CHF 4110 00 84 771 USD 170 00 Rooms Z o
46. ur by itself When you have bookings that do not get automatically entered in to Dorm Book it 1s because there is a Conflict which means something has blocked the processing of the booking You will receive an immediate email notifying you that a booking has a Conflict But as most hostels do not read these notifications 1t will be the change in colour to orange at the top of Dorm Book that will make you aware you need to manually process the Conflict booking to avoid being over booked See example below You will also see the appearance of the Resolve Konlikt button B i Fi Pe a a hg a T or m a Ji 5 g N mb 1 a E z 4 lt n F a im J 7 En gt E E O eee i esolve konflik 24 3 Th 193 17 33 A Double with Single Bed 13 B Double with Single Bed 3 C Double with Single Bed MA Double with Single Bed 14 B Double with Single Bed 4 C Double with Single Bed 13 1 Six Bed Room 15 2 Six Bed Room 15 3 Six Bed Room 15 4 Six Bed Room 5 5 Six Bed Room To avoid being over booked you need to click on the Resolve Konlikt button Then click on the Reservation Number as in the example below Then read the text within the booking to know what bed s to give the booking and then click on the Add Beds button to assign beds to the booking Va 25 3 Fr 190 19 1241 Payments EJ Walking Tour 0 I reise EJ Breakfast 50 40 000 5040
47. us at Hosteloffice Dormproject and you do not have to adjust anything to maintain the link You simply let us know the rooms you want allocate To restrict allocation to Booking com for particular dates watch this film http www youtube com watch v ER 1Zye94Y50 Changing Passwords for Agent backoffices HostelBookers If you decide you want to change a password for the HostelBookers backoffice then you need to also make the change in the Hostelbookers section of the software found under the ONLINE page interfaces Portal Information Portal Functions Hostelworld Functions hihostels com Functions booking com Functions STC CH Functions HostelsClub Functions Hostel World If you decide you want to change a password for the Hostelworld backoffice then you need to first know if we have created a separtate User Account for the software to use If there is no User Account just for the software then you need to also make the change in the Hostelworld section of the software found under the ONLINE page If we have created this separate account for the software to use then you can change your master password anytime you want without having to inform us or make any changes in the software Our software will automatcially change this user account password to adhere to Hostelworld rules Remember that this software functions like a staff member would Just like you give a staff member the login details to access the backoffice of agents t
48. ut a quicker way to find a reservation would be to search for the agent booking number or any distinctive word written in the notes area you do enter fi F 625816 B the information as above then hold down the SHIFT key as you click on the binoculars with the mouse key Or to make sure when you search for a booking that you search for all possible variants of the name then please use before the name For example Bornhausen Credit Card Details Our system does automatically check if there are any credit card information stored which should be deleted So once a day this card information is deleted when the guest is assigned to a bed 10 days after departure the guest is assigned as main guest of any reservation 10 days after departure the guests has no connection to any reservation A Closer Look at a Booking within Dorm Book quattroni giuliano 1476 The picture above represents a booking within Dorm Book and includes the following information The number is the Dorm Book reservation number that is included on Receipts to guests The symbol represents that the guest has made a payment The symbol represents that the guest has Checked Out The name of the guest 1s shown so you can match them to other bookings they may have made and add them together Representation color Add Reservation Res Mo P Arrival M Price Due 1476 2 20090526 1 23 00 0 00 1477 1 20090927 1 19 00 0 00 The Colour of the Boo
49. ween Last Minute Start and Last Minute End in hours before midnight of the arrival day same as Last new reservation the Keep free 1s set to 0 zero This enables you to keep free a certain amount of beds for extension on the departure day until e g 10 am Last Minute Start set to 14 So we do have 2 time windows for online reservation DormOnline normal reservation up to Last new reservation the keep free number of beds of each room category can not be booking in this time window the time between Last minute start and Last minute end The keep free setting is ignored So if you want to keep some beds free for extensions of current guests you need to set a keep free value for each line for DormOnline room category for each online group Then set the Last new Reservation setting to 11 this 1s 1pm 13 00h Last Minute Start to 11 1pm 1300h and the Last Minute End to what ever time you like e g 2 for 10pm 2200h So the keep free values are ignored after 1300h To change the colours for the sections above you need to enter Hex Codes http www december com html spec color html Text Blocs Editing Website Booking Engine Text Dorm online Text blocs Online texts Email texts Online groups Portal Information Portal Functions Hostelworld Functions Hostelbookers Functions hihostels com Functions booking com Functions e
50. y of any booking by again right clicking the mouse within each name in the booking milligan weilliz Sed Go A room category Price Guest milligan william En Feminin 10 00 milligan william En Male 0 00 milligan william En g 3 Mixed Empty p Price O Walking Tour O 0 00 ooo PAI prices O Breakfast o 0 00 0 00 Recalculate prices Add bed Remove bed edit bedlist delete beds Feminin Male Mixed Empty The top four bed occupancy definitions have keyboard shortcuts to save the experienced receptionist from having to use the mouse F Female M Male X Mixed and E Empty The importance of defining the bed occupancy relates to how your hostel wants to have reports with this information and to how you initially set up the room type in your BackOffice A room that is defined as either All Male or All Female will be locked in to that room type as soon as one of the beds is defined Male or Female For this reason most hostels define their rooms as Mixed so as to not discourage bookings You can hedge your bets by selecting a room to be Female or Mixed and this means the room will initially be a Female room and will only change to a Mixed room when any non female reservation is entered by staff at reception in to that room valid for the duration of the non female reservation A great feature for a second female room Price P All prices p Price changes the price just for one bed P All prices cha
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