Online Registration - Tecom
Contents
1. No Was C Ha ves E Ma wes Mo First Harrie Weddle Harie Lasi Mame Pho ee Gee eee ba Ee Bere Add Another Altec hment alas wll Lal Peamise nmi date Address Apolican Mobile Number Aidit ima inforrrmeation from GS Cc Addie rol Infomnatianm rgo Emad Ta Email Message This messag will go pnr to the above selected authored aignatcris approval ek im your compan with a copy bo you Collection andi Del ven info Mobile Humber Locator Figure 17 Select se SANTE Dor Apia 7 Request saves successfully showing the service request number TECOM INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING recla INVESTMENTS member of DUBAI HOLDING Company Details Wisa Details Account De 15 05 2010 03 34 PM Confirm Message Employment Visa Entry Permit request has been successfully cre ated Your Service Request Number is 3521 Figure 18 Approval User Create New Request 1 Login with a valid login name and password for an approval user privilege 2 Click the link Employment Visa 3 On the dropdown click the link Approver Ma INVESTMENTS TECOM Logo A member or DUBAI HOLDING Company Details Visa Details 15 05 2010 04 37 PM Employment Visa Sicome to GSO Online TECOM Investments a subsidiary of Dubai Holding develops and manages businesses that supportthe growth of Knowledge k industries in Du2. external govt department s services Student Visa Business objectives Student Arrival Intimation Figure 33 recom INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING bu INVESTMENTS A member of DUBAI HOLDING g M Home Company Details visa Details 19 05 2010 09 34 PM Change Pass Employment Wisa Account Details Employee arrival Intimatian Advance Deposit Details Employment Release Transfer al Advance Deposit Balance 5505 Advance Deposit Consumed Online 5250 Print statement Advance Deposit Print statement Smart Gard Student visa Student Arrival Intimatian Bank Guarantee tails Student Release Transfer Sl Hank Guarantee Paid SO000 Employment Residence Bank Guarantee Balance 12500 Figure 34 7 The Bank Guarantee Balance and Bank Guarantee Paid fields should reflect the top up amount
3. Sh ENQUIRY Welcome to GSO Online la Education Biotechnology and Energy Through its internal department i e Government Services TECOM Investments ful extends the support of Immigration and Naturalization and other external government service s far its internal and external busine partners that are sister or subsidiaries ofthe company The Government Services Operations GSO section has introduced GSO Online web based system that provides an interface b business partners internal or external and internal GSO staff for online services It s a one stop shop for variety of Immigration a external govt department s services Student Release Transfer Sl DATA ENTRY Figure 5 4 On the next screen on the Data entry user menu click Create New Employee Release Transfer Request recom INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING reciba INVESTMENTS A member of DUBAI HOLDING Company Details Visa Details Account D 16 05 2010 09 21 PM Data Entry User Main Menu ome Savith Balan to Employee Release Transfer Service Create New Employee Release Transfer R Figure 6 5 If there are any sanctions on the company it will be displayed and if there are no sanctions then go to step 6 rua INVESTMENTS A member of DUBAI HOLDING Company Details wisa Details 15 05 2010 05 27 PM Sanction List Sanction Insufficient Employment Visa Quota Do you want to pr
4. Verified Special Request Rejected TECOM INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING Employment Visa Service This section explains the tasks that can be performed by the GSO Online client users Data Entry User Create New Request 1 Login with a valid login name and password for a data entry privilege 2 Click the link Employment Visa 3 On the dropdown click the link Data Entry dil INVESTMENTS A member of DUBAI HOLDING Company Details Visa Details 15 05 2010 03 04 PM elcome TECOM Investments a subsidiary of Dubai Holding develops and manages businesses that support the growth of Knowledges industries in Dubai UAE Presently TECOM Investments has interests in five industry clusters Information and Communication Media Education Biotechnology and Energy Through its internal department i e Gavernme nt Services TECOM Investments fu extends the support of Immigration and Naturalization and other external government service s for its internal and external busin partners that are sister or subsidiaries of the company ENQUIRY DATA ENTRY Figure 14 4 On the next screen on the Data entry user menu click Create New Request recu INVESTMENTS A member or posmai HOLDING Company Details Visa Details 15 05 201003 12 PM Data Entry User Main Meu come Savith Balan to Employment Visa Entry Permit Service Create New Request Search Request TECOM
5. 5 If there are any sanctions on the company it will be displayed and click Yes button to proceed If there are no sanctions system shows pending request s recta INVESTMENTS A member of DUBAI HOLDING Company Details Visa Details Account D 15 05 2010 05 27 PM Sanction List Sanction Insufficient Employment Visa Quota Do you want to proceed Figure 20 The system then shows a list of pending requests in the system v TECOM INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING recta INVESTMENTS A member of DUBAI HOLDING Company Details visa Details Account CO 15 05 2010 05 38 PM User Advanced Search Result 3521 UUU UUU UUU 558888 Uganda ACTOR 12 Jun 1878 Entered Awaiting Approval 3523 ASHRAF MOHAMMED BASH 7676767676 Denmark ACTOR 12 Jun 1976 Approved Awaiting Payment Pas sport No Nationality 2 Records Found Page 1 Figure 58 6 Click on the desired pending request If there are any sanctions or warnings on the service request it will be shown again Click Yes to proceed Note In step 5 the sanctions were at the company level here the sanctions and warnings displayed are at the service request level If there are no sanctions warnings or the service request is in status Verified Special Request Approved Awaiting Payment then service request opens in edit mode Note If there is only one request in the pending list and user clicks o
6. Delete button sets the status as request deleted by the user Top up Bank Guarantee button shows up only when the company is under the sanction Insufficient bank guarantee if there is sufficient bank guarantee the system does not show this button TECOM INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING ics 00 7008 05 55 PA TECoM User Application Approval Figure 16 10 Click on the special approval button The system displays all the sanctions and warnings as defaulter reasons Enter justification and optionally attach any Supporting documents and click the submit button 11 System shows the confirmation message along with the service request number that the request is submitted for special approval Joa pang ini Ati rECOM Home Ga OAPs Service Reguest Humber i 17881 Submitted far Specie Approwa Lobia Wi ZEB Te H Ayaman 9 Reghin Easy Figure 17 12 Click the Home page image on the top left of the screen to go back to home page recom INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING Open Pending Request Approval user can open requests that are pending at his desk for approval To open a pending request approver should perform the following steps 1 Login with a valid login name and password of an approval user for Employment Release Transfer service 2 Click the link Employment Release Transfer 3 On the next screen click the link Approv
7. INVESTMENTS GSO Online Client User manual AmeMerd DURIWODING E INVESTMENTS A member of DUBAI HOLDING Company Details Visa Details 18 05 2010 08 59 AM Welcome Employment Visa Welcome to GSO Online TECOM Investments a subsidiary of Dubai Holding develops and manages businesses that support the growth of Knowledge b industries in Dubai UAE Presently TECOM Investments has interests in five industry clusters Information and Communication Ti Media Education Biotechnology and Energy Through its internal department i e Gavernment Services TECOM Investments furt Employment Release Transfer extends the support of Immigration and Naturalization and other external government service s for its internal and external busines SI partners that are sister or subsidiaries of the company Employee arrival Intimation Visit Visa Student Visa Service Request Engr lt Features A NANA gp a ae Medical The scope ofthis manual includes the following features and functionalities that are discussed in the in the dacument Appointment A Reprint Medical Appointment A User Registration Data Entry User Completes the Service Request form Data Entry User searches and completes Employment visa Service Request Form Approval User completes new Employment Visa Service Request Form Completing Payment for Employment wisa Service Request for External Client Saving Employment Visa Service Request
8. INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING Figure 15 5 If there are any sanctions on the company it will be displayed here and if there are no sanctions then go to step 6 teei INVESTMENTS A member of DUBAI HOLDING Company Details wisa Details Account D 15 05 2010 05 27 PM Sanction List Sanction Insufficient Employment Visa Quota Do you want to proceed Figure 16 6 Create new request form opens Fill in the correct data in the appropriate fields of the form and press submit for approval button GSO Online Client User manual TECOM INVESTMENTS A mmemoer of DUBAI HOLDING Fields markel w h ame rand atony Friot Is Tip person f r whom this enky permit is requested in the LAE now Tie persan a worn this enin permit is required willing to da he Local Fareadementy M di al Chackupis Mandalory t process residence Visa vou nead to process same through TEST Do you want appltand to be the R earesentata PRD of your Comp amt Do you wani bo process amp Gate candy Full Mara s Per Passport iiciuding SUIT Full Name Arabs AS Per Passport Passport Copy Piece County and Date af issus DD MOX YYrv Passport Expinr DO MOE TA recom INVESTMENTS A member of DUBAI HOLDING HOSAN 0 03 13 PM I Employment Visa Data Entry Kamal Urgent Express Eritry Permit E E E Residence Permit I m E Yes F no wes
9. Reprint Medical A amp upuinltmieri re Figure 10 Visa Details Visa Details panel on eligibility Company Details Company Mame PYE DU Fz LLC rade License Mn 899995 Personal aecondment Agreemen Status P eA Yes Company Address and Location one DIC Location L PO BOX null E Mail ID LANA Contact Mo 974 OB OOO Trade License Details iranan Mn aagana Issued Date 4 JLIL 2007 Expiry iate 30 JLIL 2008 Defaulter Status Details Global Defaulter null leso Defauller Mu the top right of the window shows the details of the client s visa GSO Online Client User manual Main Menu Em ploymnont Vida Employee antral imndirmalior Employment Release Transfer 5I Visio vei Student Wisa Student areal Pram abian Student Release Transfer SI Employment Rescidence Renewal SENI Residence Renewal Vica Canreallatioan Dponaor Letters posle AIEDULDGS Top up Bank Guarantee Top up Advance Deposit Sania PANAS Enquiry Schaegdulornosachicdule Medical Appobmmirmient A Reprint Medical Appointment A Leer Biar ager a ni Figure 11 recSm INVESTMENTS A member of DUBAI HOLDING Visa Details Employment Visa Details lal eligible Employment Visa Visit Visa allowed per month 5 Visit Visa consumed this month o BalanceVisitVisa 5 Total Visit Vide consumed Student visa
10. 79 9 Click on the Print medical appointment button to see the medical appointment form in pdf format This form should be printed and submitted to the clinic along with medical registration form while appearing for the medical checkup 10 Click on the home icon on top left to go to main page Reprint Medical Appointment An approval user can reprint the medical appointment service request form 1 Login with a valid login name and password of an approval user 2 Click the link Reprint Medical Appointment uia INVESTMENTS member of DUBAI HOLDING Company Details Visa Details 18 05 2010 08 59 AM Welcome Employment Visa Welcome to GSO Online TECOM Investments a subsidiary of Dubai Holding develops and manages businesses that support the growth of Knoawledge b industries in Dubai UAE Presently TECOM Investments has interests in five industry clusters Information and Communication Ti Media Education Biotechnology and Energy Through its internal department i e Gavernment Services TECOM Investments furt Employment Release Transfer extends the support of Immigration and Naturalization and other external government service s for its internal and external busines Sn partners that are sister or subsidiaries ofthe company Employee arrival Intimation Visit Visa The Government Services Operations GSO section has introduced GSO Online web based system that provides an interface be business partners rinternal or externa
11. Enquiry Priority Entry Permit Normal Residence Permit Normal ls the person for wham this entry permits requested inthe LIAE rimi The per son to whom thes eni ry perni is hein Wine to do te Local Amendment Wah AN CHECK up is Mandalay ta pris residence Vea do you need io process same Yes Chnrowgh Gs0 Do you vant applicant ta be the Min Representatie PRO of your Company Do you want fo process e Gate card hin Full Name os Pier Pars sport inching HM UMEN deii Mr Oe ARAF MUHAMMED BASHEER Phote Ma Baita Gratus Married Aa cations Copy af the certiffeate WERUH PA Languages Spoken Erigl ish dob Tile ACTOR Basic Momlhiy Salary AED 900000 Actii Proar eren mhii NA allowance if any Tran spart Provided enter monthly NA allowance if ari Diker MMonihiy Allowance HA Figure 40 TECOM INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING 8 Click on home page icon to go to the main page Employee Release Transfer Service This section explains the tasks that can be performed by the GSO online client users Data Entry User Create New Request 1 Login with a valid login name and password for data entry privilege 2 Click the link Employment Release Transfer 3 On the next screen click the link Data Entry recta INVESTMENTS member of DUBAI HOLDING Company Details Wisa Details 16 05 2010 09 07 PM Welcome Employment visa Employment Release Transfer
12. Gatement Perini SS LLLZLLZGIAGKL eLDOOXGEUUELLOOC OLULNHIB ALGA MGGLEAELLLULLILOLCLLALLGSGSLLUAMURL P f From HA To Figure 12 y TECOM INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING Sanctions Warnings and Special Approval When a client user creates a service request the system checks for sanctions and warnings If the system finds a sanction or warning then the request will be subject to special approval The GSO manager has the right to accept reject or partially accept the request which is on his desk for special approval Following are the examples of sanctions and warnings Sanctions A sanction is normally placed at a company level i e if there is a sanction on the company all the requests will go to GSO Manager for special approval Here are the few sanctions that a company can face 1 Trade License Expired 2 Establishment Card Expired 3 PSA Personal Secondment Agreement Not Signed 4 Insufficient Employment Visa Quota 5 Insufficient Bank Guarantee 6 Invalid Trade License Status Registration and Licensing R amp L sanctions 8 GSO Defaulter Warnings A warning is placed on a Service Request level The warnings also lead to special approval Sanctions and warnings both are forwarded to the GSO Manager and he she decides whether to accept or reject the request Here are the few warnings that can be imposed on a service request 1 If AG
13. approval privilege of an external company can also pay for a service request via smart card credit card option When the system shows the pay option to the user the Pay drop down box has an option for Smart Card S INVESTMENTS A member of DUBAI HOLDING Company Details Visa Details 15 05 2010 04 59 PM Request Employment Visa Your submission is confirmed Thank you for submitting a new Employment Visa Service Request Your Service Request No is 3522 am 2D G0 SELECT iv Advance Deposit _ Smart Card Figure 68 1 Select the smart card option and click the pay button as shown in the above figure 2 System will ask for confirmation and display the amount and transaction ID press confirm button reka INVESTMENTS A member of DUBAI HOLDING Company Details Visa Details 21 05 2010 10 53 PM ePayment Please confirm your payment details Transaction ID 3996 Amount 2500 00 Figure 69 recom INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING 3 The system redirects to the third party e payment gateway Verify the amount and press Pay button gl dan glm Keadaan ap EY kanaka fl ya ppl pe ME Ad ji sull s Wigeglocnmia to Dab eGovernment s ePay Gateway Service Provider Dubai Holding Amount 1000 0 Dhs pipl T Jaan ipl TT pari m mL Been dasa s All eas information enteren on this site is fully secure Pay By t9 Credit Gard r J TAI b PEP
14. of DUBAI HOLDING we INVESTMENTS A member of DUBAI HOLDING Company Details Visa Details 19 05 2010 09 46 PM Top up Bank Guarantee Tnp up Amount Figure 32 5 The system redirects to the third party payment gateway as explained in section Payment via Smart Card 6 After successful top up verify the amount Go to home page and click the Account Details link INVESTMENTS A member of DUBAI HOLDING lt Company Details Visa Details Account D 19 05 2010 08 42 PM Welcome Abdu Employment visa Welcome to GSO Online TECOM Investments a subsidiary of Dubai Holding develops and manages businesses that support the growth of Knowledge base industries in Dubai UAE Presently TECOM Investments has interests in five industry clusters Information and Communication Techn Media Education Biotechnology and Energy Through its internal department i e Government Service s TECOM Investments further Employment Release Transfer extends the support of Immigration and Naturalization and other external government service s for its internal and external business SD partners that are sister or subsidiaries ofthe company Employee arrival Intimation Visit Visa The Government Services Operations GSO section has introduced GSO Online web based system that provides an interface betwee business partners internal or external and internal GSO staff for online services It s a one stop shop for variety of Immigration and otk
15. requests The user can view the entire transaction history of the service requests through this responsibility Search for a request 1 Login with a user who has enquiry rights 2 Click the link Employment Visa 3 Click on the link Enquiry sera INVESTMENTS A member of DUBAI HOLDING Company Details Wisa Details 15 05 2010 11 25 PM Main Menu Welcome Savit Employment Visa Welcome to GSO Online TECOM Investments a subsidiary of Dubai Holding develops and manages businesses that support the growth of Knowledge bast industries in Dubai UAE Presently TECOM Investments has interests in five industry clusters Information and Communication Tecr media Education Biotechnology and Energy Through its internal department i e Government Services TECOM Investments further APPROVAL extends the support of Immigration and Naturalization and other external government service s far its internal and external business partners that are sister or subsidiaries ofthe company ENQUIRY Figure 33 4 On the next screen enter the service request number you wish to enquire and click search button TECOM INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING reciba INVESTMENTS member of DUBAI HOLDING Curripar Delails Visa Delails 19fuS 2u1U 11 28 PM User Search Page Enter required inputs and click on search to retriovo an existing request Click un Advance Search if yuu wish lu relieve
16. these users which are created in the GSO online system The final user is the GSO verifier who can verify the request and forward it to back office for processing These users are e Data entry user e Approval user e GSO Manager e GSO Verifier The status of the SRs changes when it moves from one user to another The following diagram describes the status life cycle of a Service Request GSO Online Client User manual Data Entry Verified Special Request Approved Awaiting Payment Verified Special Request Approved Partially OCONBDARWN gt TECOM INVESTMENTS A member of DUBAI HOLDING 1 5 submits Returns for Correction Verifies and forwards to back office Back office CRM GSO Verifier Verified Request Rejected 11 Entered awaiting approval Approved awaiting payment Approved awaiting verification Verified request returned for correction Corrected awaiting approval Corrected approved awaiting payment Verified request rejected Request awaiting for Special Approval Verified special request approved awaiting payment Verified special request approved partially Verified special request rejected Verified request paid and forwarded to back office GSO Manager A request can be partially rejected only once after one partial approval gso manager can only approve or reject Figure 13 Status life cycle of a Service Request
17. 0 08 20 PM Sanction List Sanction Request will be submitted under Additional Visa Quota Do you want to praceed CEID GED Figure 25 9 On the next screen the system displays if the request falls under special approval If it does a special approval button is displayed Save button saves the changes to the request and gives a SR No to the request Delete button sets the status as request deleted by the user Top up Bank Guarantee button shows up only when the company is under the sanction Insufficient bank guarantee If there is sufficient bank guarantee the system does not show this button NDINA Pe 05 Fa recom Liter Application Approval rec INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING Figure 26 10 Clicking on the special approval button will display all the sanctions and warnings Enter justification and press the submit button Tipar POOR Lilik Ak TECOM SVORTMESTS Diefaiulter F Ireurfficient Bari Guarantee Tour dimite Reguest will ba subject ro Special amp nporgval because Age Speciftecd e exter less than 19 Years o geer than 60 Your submitted Request wil be subject ro Special Approval because Passport validity is less than 6 months from today Justfication Lipigad tre file that contains your mobs Brewsa Tabir Copyiged 2008 TECOH Invagimanki EST Rsghibs Eassvad Figure 27 11 System shows the confirmation message along with the
18. 0 AM O 02 35 PM O 05 00 PM O 07 25 PM O 11 15 AM O 02 40 PM O 05 05 PM O 07 30 PM O 11 20 AM O 02 45 PM O 05 10 PM O 07 35 PM Submit This window will close and user will be directed back to the medical rescheduling form 7 The Appointment Reschedule count field in the form shows the number of times SR service request is rescheduled for medical If a medical appointment is rescheduled for the second time a payment of 50 AED is deducted via smart card or advance deposit for external company recom INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING reca INVESTMENTS member of DUBAI HOLDING Company Details 21 05 2010 11 11 PM Medical Appointment Reschedule Charge Payment Reschedule Charge 50 Advance Deposit iw Figure 78 8 After successful payment a receipt is shown 18 02 2009 03 13 PM TECOM INVESTMENTS User Payment Reservation Request Receipt Payment has been reserved for the request The payment reference is 7148 Advanced Deposit Payment 18 Feb 2009 Employee Release Transfer eee Residence Permit Medical Check Up Medical Fitness ID 227460 00 225590 00 Mr JSHDHD l P 2896 KSDKIEWOWE KJSKDJSD980 Jamaica 1870 00 permit Urgent UWIESDKMJSDK Close Print Copyright 2008 TECOM Investments All Rights Reserved recom INVESTMENTS GSO Online Client User manual Amember of DUBAI HOLDING Figure
19. AI HOLDING 5 Enter your search criteria and click search button All the requests matching your criteria will be listed reciba INVESTMENTS A member of DUBAI HOLDING Company Details Visa Details Accou 16 05 2010 09 26 PM User Search Page Applicant Name Full or Partial Normal Search Passport Number Full or Partial Date of Birth a DD MON YYYY Job Tite ecaa KA Application Status Figure 38 INVESTMENTS member of DUBAI HOLDING Company Details Visa Details Acco 16105 2010 08 29 PM User Advanced Search Result Passport Mo Nationality Date Of Birth o UUU UU UU 888888 Uganda ACTOR 12 Jun 1976 Entered Awaiting Approval J522 SAVOIU PIAO US DHRMAN 888888 Poland ACTOR 12 Jun 1962 Approved Awaiting Verification 3523 ASHRAF MOHAMMED BASH 7676767676 Denmark ACTOR 12 Jun 1978 Approved Awaiting Payment 3 Records Found Page 1 Expor Options Excel x Figure 39 TECOM INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING 6 Click on the desired request to open the request for enquiry If there is only one request that matches your search criteria then the request will open in read only mode without showing the advanced search result list 7 The request opens in read only mode displaying all the information TECOM INWESTMENTS A member of DUBAI HOLDING Company Details Visa Details estan O 6 2T PM User Employment Visa
20. Deposit link 4 Click OK on the alert message Microsoft Internet Explorer Figure 26 recom INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING 5 Enter top up amount and click submit The amount should be in multiples of 5 e g 500 1550 etc eu INVESTMENTS A member of DUBAI HOLDING Company Details visa Details Account 18 05 2010 09 24 PM Top up Advance Deposit Top up Amount Figure 27 6 The system redirects to the third party payment gateway as explained in section Payment via Smart Card 7 After successful top up verify the amount Go to home page and click the Account Details me INVESTMENTS A member of DUBAI HOLDING Company Details Visa Details 19 05 2010 09 42 PM Welcome Abdu Employment visa Welcome to GSO Online TECOM Investments a subsidiary of Dubai Holding develops and manages businesses that support the growth of Knowledge base industries in Dubai UAE Presently TECOM Investments has interests in five industry clusters Information and Communication Techn Media Education Biotechnology and Energy Through its internal department i e Government Service s TECOM Investments further Employment Release Transfer extends the support of Immigration and Naturalization and other external government service s for its internal and external business SD partners that are sister or subsidiaries ofthe company Employee arrival Intimation Visit Vis
21. Detalls StudentVicaGligibiity jian y O Student Visa Issues amp In Progress Offline asa anne Student visa Fenaing z Balance Student Visa 444 recom INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING Account Details Account Details panel on the top right of the window shows the details of the client s account details TECOM investments A member of DUBAI HOLDING 19 05 2010 02 30 PM Change Password Main Menu Welcome Abdu Empleymaent Vieg Pe AccountDetails Employee arealintmatpn Advance Deposit Details Empioimem Relata Trangia E en Advance Deposit Balance s05 P ManrDostconumedonme 2250 Bank Guarantee Details Student Release Traneter oh Bank Guarantes Paid 80000 Employment Residence Bank Guarantee Balance 2500 FPEM Online Bank Guarantee Consumed 85000 EXT EN PAKEN BENE PR Deposit Statement of Account Wisa Cancellation Government Services Deposits Statement Of Account SANTEN Letters Company Mame BITE Pilani Dubai Branch Campus ret a ha attri E E pa m ue Update Aftributes License Number 18062 P OBer P O Box 230 Too wp Hari LI Hanita SS oe aa chy Dubai Top up Advance Depo a l Attn Chief Accountant Semice Request Enquiry Solement Dates Mang ATU 02 30 PM Sahg dile mes chedule Medi al Appoininn eni jA
22. E 18 or AGE gt 60 2 Passport validity is less than 6 months 3 Request to be submitted under additional visa quota Special Approval is not required only in this case 4 Record of the same type exists in the system in this case the system will not allow a user to create a request if a similar record already exists in the system y TECOM INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING Special Approval If there is any sanction or warning on the service request then it will be subject to special approval In case the Service Request SR falls under additional visa quota this warning does not qualify for special approval if this is the only warning or sanction on the SR When a SR is submitted for special approval the approval user adds comments and submits it to the GSO Manager GSO manager can accept reject and partially approve the request A request can be partially approved only once after that the request can either be accepted or rejected When a service request is approved by special approval then it goes back to approval user s desk Then the approval user pays and forwards it to verifier user Service Request Process Flow Two types of Service Requests SR can be created e SR created without sanctions and warnings e SR created with sanctions warnings for special approval There are a maximum of four users involved during the above mentioned processes A service request goes to the desks of
23. E AETA ahe oe Ae pie z ad PH sl lus pura e ERO EET salaf jali jal ee le cel lle urn goal diia l TAA LI AD KAI Tow can pay using Credit Cards E dirham and Bank Account fram Commercal Bank of Dubai Ifyou have any Comments oF enquiries please use AskDubai Phone 7000 40000 Figure 70 4 Enter the smart card details and click pay button Payment beneficiary Narre car Dub UN Sees arab awrat VERIFIED Payment description y VISA et pt Dis 1 000 00 Tae d Order descrig amp on DH TECOM Payment information Pag mand sat ae ee Card brand NE Card bajak Pager Gop most uua Amy DN ePey ment by etisalat Peret Figure 71 TECOM INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING 5 If payment is successful payment receipt is shown Click the home icon on top left to go back to the main page 18 02 2009 03 05 PM TECOM INVESTMENTS EL ePayment Payment has been reserved for the request Payment reference is 23760 Payment Type Smart Card Service Type Release Transfer ki ae NAH 2596 Cee Nun EMOA 23760 ePayment Ref No 00000020010882 Close Print Figure 72 Medical Appointment Schedule Reschedule Approval user can also schedule reschedule a medical appointment from GSO Online system 1 Login with a valid login name and password for an approval user 2 Click the link Schedule Reschedule Medical Appointment recom
24. It s a one stop shop for variety of Immigration a external govt department s services Stud ent Release Transfer Sl TEC M INVESTMENTS GSO Online Client User manual Amember of DUBAI HOLDING Figure 10 4 On the next screen on the Approval user menu click Create New Employee Release Transfer Request T sole INVESTMENTS A member of DUBAI HOLDING Company Details Visa Details 17 05 2010 03 06 PM Approval User Main Menu felcome Savith Balan to Employee Release Transfer Service Create New Employee Release Transfer Requcs Pending Request s Figure 11 5 If there are any sanctions on the company it will be displayed here Click Yes button to proceed If there are no sanctions then go to step 6 asa INVESTMENTS A member of DUBAI HOLDING Company Details Yisa Details Account D 15 05 2010 05 27 PM Sanction List Sanction Insufficie nt Employment via peta Figure 12 recom INVESTMENTS GSO Online Client User manual Amember of DUBAI HOLDING 6 New request form opens fill in the fields of the form and click submit button TECOM investments A member of DUBAI HOLDING STEUERN 17 05 2010 06 45 PM Employee Release Transfer hls marked with are maratony Fesider ce Farii Priority le Normal Urgent Express z the person transferring Iram Govt or Ic Garem Transfer C Depesderd Transfer Dependent Medizal Chack up is Mandatony10 ves NO pro
25. NVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING Note In step 5 the sanctions were at the company level Here the sanctions and warnings displayed are on the service request level If there are no sanctions warnings or the service request is in any of the following status modes such as verified special request approved awaiting payment then service request opens in edit mode Note If there is only one request in the pending list and user clicks on the pending request link in step 5 the system will not display the pending list but will open that request directly If there are any sanctions at company level as well as at service request level both sanctions warnings will be displayed separate Service request form opens for editing approval and submission The rest of the process is similar to step 7 of Approver creates the service request l MO Other klo nthi Allowance Passpart Number Passport Copy Browse Add Another Attachment ean aaa sets DD MOPN 8 093 Passpart Expiry DE MOPMN NoD0 ms Permanent Matve Address Applicant Maaile Mumber Titional Information from GSO Additional Information far Gao lection and Delivery Info Maaile Number Select vw Location TECOM INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING Enquiry User Via enquiry privilege user can search for SRs to know the history and status of service
26. PM GSO Client Users Management Create New User User Login Password First Name Description Employment Visa Entry Permit Employee arrival Intimation Employment Release Transfer Visit Visa Visit Visa Extension Student Visa Student Arrival Intim ation Student Release Transfer Employment Residence Renewal Student Residence Renewal Visa Cancellation Sponsor Letters Top up Bank Guarantee Top up Advanced Deposit Update Attributes Figure 8 Users Email ID Confirm Password v m I n a Ir I I IF E E IF Ir Ir Enquiry Data Entry I I NN I I I I I I I I I Lad I a2 Last Name Approval lie v liv I I I I C m I I m I recSm INVESTMENTS GSO Online Client User manual Amermberof DUBAIHOLDING Home Page When a client user logs in to the application the following screen appears 7 ueni A INVESTMENTS A member of DUBAI HOLDING sF Company Details Visa Details ACCOUN 15032010 08 39 AM Emplowment Visa Welcome to GSO Online TECOM Investments a subsidiary of Dubai Holding develops and manages businesses that support the growth af Knowledge bas industries in Dubai UAE Presently TECOM Investments has interests in five industry clusters Information and Communication Terl Media Education Biotechnology and Energy Through its internal department i e Government Services TECON Investments
27. a The Government Services Operations GSO section has introduced GSO Online web based system that provides an interface betwee business partners internal or external and internal GSO staff for online services It s a one stop shop for variety of Immigration and at i external govt department s services Student Visa Business objectives Student Arrival Intimation recom INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING Figure 28 TECON INVESTMENTS A member of DUBAI HOLDING i zz Home Company Details Wisa Details 19 05 2010 09 34 PM Change Pass Employment Visa Account Details Employee arrival Intimation Advance Deposit De Employment Release Transfer al Advance Deposit Balance 5505 PES Advance Deposit Consumed Online 5250 Visit Visa CO UN Print statement Advance Deposit Student wisa Print statement Smart Gard Student Arrival Intimation Bank Guarantee Details Student Release Transfer Sl Bank Guarantee Paid 50000 Employment Residence Bank Guarantee Balance 12500 Figure 29 8 The Advanced Deposit Balance field should be added with the top up amount Top Up Bank Guarantee A user with Approval privilege can top up the bank guarantee through GSO online using a smart card 1 Login with the valid username and password of an approval user recom INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING 2 Click the link Account Detail
28. al or external and internal GSO stafffor online services It s a one stop shop for variety of Immigration a external govt department s services Stud ent Release Transfer Sl Figure 60 4 On the next screen enter the service request number you wish to enquire and click search button reciba INVESTMENTS member of DUBAI HOLDING Curnparny Delails Visa Delails Accuuril 19 uS 2U1U 11 28 PM User Search Page Enter required inputs and click on search to retriovo an existing request Click un Advance Search ifyuu wish lu relieve lhe requests using ulher crileria However advance search may take more time than normal search Request Number Advanced Scarch Figure 61 TECOM INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING 5 The request is opened in read only mode displaying all the information TEC A member of D Figure 62 recom INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING Enquiry using Advance Search Option The user with Enquiry right responsibility can also search for a request using Advanced Search option 1 Login with a user that has enquiry rights 2 Click the link Employment Release Transfer 3 Click on the link Enquiry INVESTMENTS A member of DUBAI HOLDING Company Details Visa Details 160512010 10 56 PM Employment visa ficome to GSO Online Employment Release Transfr TE COM Investments a subsidi
29. an zrezsss Location OFFICE WO 14 e DAL 14 Figure 59 Enquiry User User with enquiry privilege can search for SRs service requests to know the history and status of a service request The user can view the entire transaction history of the service requests through this responsibility Search for a request 1 Login with a valid login name and password for an approval user 2 Click the link Employment Release Transfer 3 On the next screen click the link Enquiry recom INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING A INVESTMENTS A member of DUBAI HOLDING Company Details Visa Details 1640542010 10 56 PM Welcome S E COM Investments a subsidiary of Dubai Holding develops and manages businesses that supportthe growth of Knowledge t industries in Dubai UAE Presently TECOM Investments has interests in five industry clusters Information and Communication T Media Education Biotechnology and Energy Through its internal department i e Gavernment Services TEC OM Investments fur extend s the support of Immigration and Naturalization and other external government service s for its internal and external busine partners that are sister or subsidiaries ofthe company Employment Release Transfer cSn ENQUIRY APPROVAL The Government Services Operations G50 section has introduced GSO Online web based system that provides an interface be business partners intern
30. ary of Dubai Holding develops and manages businesses that supportthe growth of Knowledge t csi industries in Dubai UAE Presently TECOM Investments has interests in five industry clusters Information and Communication T Media Education Biotechnology and Energy Through its internal department i e Gavernment Services TEC OM Investments fur extend s the support of Immigration and Naturalization and other external government service s for its internal and external busine ENQUIRY partners that are sister or subsidiaries ofthe company APPROVAL The Government Services Operations 80 section has introduced GSO Online web based system that provides an interface be business partners internal or external and internal GSO stafffor online services It s a one stop shop for variety of Immigration a external govt department s services Stud ent Release Transfer Sl Figure 63 4 On the next screen click Advance Search link TEC M INVESTMENTS A member of DUBAI HOLDING GSO Online Client User manual reciba INVESTMENTS member of DUBAI HOLDING Curnpany Delails Visa Delails SIM METTI 19 u5 2U1U 11 28 PM User Search Page Enter required inputs and click on search to retriovo an existing request Click un Adwarice Search ifyuu wish lu relieve lhe requesls using ultier crileria However advance search may take more time than normal search Request Number Advanced Scarch Figure 64 5 Enter the search crit
31. bai UAE Presently TECOM Investments has interests in five industry clusters Information and Communication T Media Education Biotechnology and Energy Through its internal department i e Government Services TECOM Investments fur extends the support of Immigration and Naturalization and other external government service s for its internal and external busine partners that are sister or subsidiaries ofthe company ENQUIRY APPROVAL Figure 19 4 On the next screen on the Approval user menu click Create New Request recom INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING A INVESTMENTS A member of DUBAI HOLDING Company Details Visa Details Account De 15 05 2010 04 43 PM Approval User Main Menu felcome Savith Balan to Employment Visa Entry Permit Service Create New Request Pending Requestis Figure 20 5 If there are any sanctions on the company it will be displayed here Click Yes button to proceed If there are no sanctions then go to step 6 4 INVESTMENTS A member of DUBAI HOLDING Company Details wisa Details Account D 15 05 2010 05 27 PM Sanction List Sanction Insufficient Employment Visa Quota Do you want to proceed Figure 21 e TECOM INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING 6 Create new request form opens Fill in the correct data in the appropriate fields of the form and press su
32. bmit l MO Other Monthly Allowance Pass port Murnber Pass port Copy Browse Add Another Attachment akan a eee Set MJ E KOD MOM TAUN Passpart Expiry c DD MON PTP0D Bd Permanent Matvej Address Applicant Maaile Number Titional Information from GSO Additional Information far GSo lection and Delivery Info Mosile Number select Location NJ NJ Figure 7 If there are no sanctions or warnings for the service request user will see Pay Save and delete buttons Pay button gives the options for payment modes e Advance Deposit e Smart Card If company is internal business unit the payment is done via debit memo and no option is displayed Save button saves the service request TECOM INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING Delete button deletes the service request Payment method is discussed in detail in Payment modes section of this user manual reciba INVESTMENTS A member of DUBAI HOLDING Company Details Visa Details 15 05 2010 04 58 PM Request Employment Visa Your submission is confirmed Thank you for submitting a new Employment Visa Service Request Your Service Request No is 3522 cuc v TEN Advance Deposit Smart Card Figure 23 If the advance deposit is insufficient for the service request a Top up Advance Deposit button is displayed The user will have to come back and open the service reques
33. client online administrator super user account and sends a notification to the Business Partner on the email address provided within the registration form The client administrator can conduct the entire GSO online transactions through his her credentials The administrator can also create its own users for the following roles e Data entry e Approval e Enquiry User Creation When a company is registered the GSO Online Administrator creates one Administrator super user account for the client company The client administrator can create its own users in any of the above mentioned three roles This gives the client better control over the GSO Online system Steps 1 Log in through the administrator super user account and click the User Management on the bottom left of the screen Semice Request Enquiry Features echeduleimescheduie Medical W scope ofthis manual includes the following features and functionalities that are discussed in the in the document Appointment 4 User Renisiisiiih Data Entry User Completes the Service Request farm Data Entry User searches and completes Emplayment Visa Service Request Farm Approval User completes new Employment wisa Service Request Farm Completing Payment far Employment visa Service Request for External Client Saving Employment visa Service Requestform in the System Reprint Medical Appo intm F f A UserMlanagement Figure 4 v TECOM INVESTMENTS GSO Onli
34. e Print Madical Appolntment GE Humber Full Warne Date OF Birth H hang im Present kesent Parmi Priprievy nw igne ABC Media FZ LLC assi ort Hi in bi Ir US LILI LID LIL wails siddiqipdubainolding corn 749 2006 i y E ras ch T 8 Se pm T 09 00 AM Print Amical Aja paratra ra Figure 24 5 A new window opens up displaying the medical appointment form in pdf format On pdf form press Ctrl P from your keyboard to open the print dialog box to print the medical appointment form Top Up Advance Deposit A user with approval privilege can top up advance deposit through GSO online using a smart card 1 Login with the valid login name and password of an approval user 2 Click the link Top Up Advance Deposit recom INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING inca INVESTMENTS A member of DUBAI HOLDING Emplayment wisa Emplayee arrival Intimation Emplayment Release Transfer Sl Student Visa Visa Cancellation Sponsor Letters Update Attributes Top up Bank Guarantee Top up Advance Deposit Figure 25 Company Details Visa Details 19 05 2010 08 48 PM VWelcame Al Welcome to GSO Online BITS Pilani Dubai Branch Campus TECOM Investments a subsidiary of Dubai Halding develops and manages businesses that supportthe growth of Knowledge ba industries in Dubai UAE Presently TECOM Investments has interests in fi
35. er diu INVESTMENTS A member of DUBAI HOLDING Company Details Visa Details 1610512010 10 56 PM TE COM Investments a subsidiary of Dubai Holding develops and manages businesses that support the growth of Knowledg e k industries in ai UAE Presently TECOM Investments has interests in five industry clusters Information and Communication T Media ation Biotechnology and Energy Through its internal department i e Gavernment Services TEC OM Investments fur ds the support of Immigration and Naturalization and other external government service s for its internal and external busine ENQUIRY partners that are sister or subsidiaries ofthe company APPROVAL The Government Services Operations G50 section has introduced GSO Online web based system that provides an interface be business partners internal or external and internal GSO stafffor online services It s a one stop shop for variety of Immigration a external govt department s services Stud ent Release Transfer Sl Figure 18 4 On the next screen under the Approval user menu click Pending Request s recom INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING rica INVESTMENTS A member of DUBAI HOLDING Company Details Visa Details 17 05 2010 03 06 PM Approval User Main Menu Welcome Savith Balan to Employee Release Transfer Service Create New Employee R e gt e Transfer Request Pending Requests Figure 19
36. eria and click search button All the requests matching the search criteria will be listed on INVESTMENTS A member of DUBAI HOLDING Company Details visa Details Accou 18 05 2010 08 26 PM User Search Page Applicant Name Full or Partial Normal Search Passport Number Full or Partial Date of Birth Ca DD MON YYYY Job Tit Application Status TECOM INVESTMENTS GSO Online Client User manual Amemberof DUBAI HOLDING Figure 65 roca INVESTMENTS A member of DUBAI HOLDING Comantstalls Visa Details Account O 15 05 2010 05 38 PM User Advanced Search Result 352 YUU UUJ UU 888888 Uganda ACTOR 12 Jun 1976 Entered Awaiting Approval 3523 ASHRAF MOHAMMED BASH 7676767676 Denmark ACTOR 12 Jun 1978 Approved Awaiting Payment Passport Ho Nationality 2 Records Found Page 1 Figure 66 6 Click on the desired request to open the request for enquiry If there is only one request that matches your search criteria then the request will open in read only mode without showing the advanced search result list 7 The request opens in read only mode displaying all the information TECOM INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING TECOM A member of D Figure 67 8 Click on home page icon to go to the main page TECOM INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING Payment via Smart Card A user with
37. form in the System User Management Figure 74 3 On the Reschedule medical appointment screen enter the SR No for which you wish to reschedule medical appointment and click search button TECOM INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING nE INVESTMENTS A member of DUBAI HOLDING Company Details Visa Details Accoun 18 05 2010 09 40 Ak Reschedule Medical Appointment Enter the request number for the medical appointment you want to reschedule Click on Advance Search ifyau wish ta retrieve the requests using other criteria Ifyou dont remember the request number you can use the advance search to find it Request Number Advanced Search Figure 75 4 The reschedule medical form appears with the data from the service request number provided GSO Online Client User manual Figure 76 v TECOM INVESTMENTS A member of DUBAI HOLDING Reschedule Medical Appointment SA Number 3455 Full Hame MOHAMMED ANAS SALEM Date Of Birth 01 JAN 1970 Nationality Present Egypt Residence Permit Priority URGENT Job Title A SECRETARY GENERAL Company Name The British University in Dubai Passport Humber JH5438765 PRO Mobile No cooo0o0 PRO Email Moidu Kandoth tecom ae Date 16 May 2010 Fa Location EV Medical Block 12 v Time 08 00 AM Reschedule Document Status Online 5 Select date and Location for the rescheduled appointment 6 Click on the Reschedule link for
38. furthe Employment Release Transfer extends the support of Immigration and Naturalization and other external government service s for its internal and external business 8l partners that are sister ar subsidiaries ofthe company Employee arrival Intimatian Visit visa The Government Services Operations G50 section has introduced G50 Online web based system that provides an interface betw husingss partners intermal or external and internal GSO staff f r online Services I s a One stop shop for variety of Immigration and p external govt department s services otudent visa Business objectives Student Arrival Intimatian Streamline all immigration services online to reduce timelines queues paperwork and provides flexibility for all partners Provide an overview to all partners to view all their information online Provide authorized access to all partner users Provide another customerpartier channel for applying for immigration services Mls ede e ol laa mla aaa ctudent Release Transfer Sl Figure 9 Company Details The Company Details panel on the top right of the window shows the details of the client company rec Sm INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING Emplavmnent Visa Employee arrival Intirnatian Employment Release Transfer VISIT VISA Employment Residence Renewal Visa Cancellation Sponsor Letters st Enquiry SchedulefReschedule Medical Appointment A
39. ggi riiinig Vigi you nocd 10 pocess same through GS0 Do you want applicant to be the Coyes No Representabve PRO of your Company Da you want to process amp Gale card la Yes H Full Mar As Fer Passport incduding Fins Marie Middle Marre Lagi Name Phat Summam ml Lil E E I Boae Full Mans Arabic M Fer E mn manar EE monfhallgwanceifanyy Transpor Provided enter monthty i yas allowance if ani No Caner Manthhr Aligeance Appscant P asspart Muenber Peet part Cry wii Reciente viz Goowec Add Ancther Atta chr ent Page a Place County and Dale o issue E zli DD MO YY Y DL ill i Passport Expir DD MON PPP Hd Senmi arnient ater Ald rigs Agplivanl Muliha Menier saper l Auiditional Information tor GS Collection and Ceken info Mobile Number capt I Location Figure 13 v TECOM INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING If there are no sanctions or warnings for the service request the user sees pay save and delete buttons Pay button gives the options for payment modes e Advance Deposit e Smart Card If company is internal business unit the payment is done via debit memo and no option is displayed Save button saves the service request Delete button deletes the service request Payment method is discussed in detail in Payment Modes section of this user ma
40. has enquiry rights 2 Click the link Employment Visa 3 Click on the link Enquiry recom INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING veil INVESTMENTS member of DUBAI HOLDING Company Details Wisa Details 15 05 2010 11 25 PM Employment Visa Welcome to GSO Online TECOM Investments a subsidiary of Dubai Holding develops and manages businesses that support the growth of Knowledge bast industries in Dubai UAE Presently TECOM Investments has interests in five industry clusters Information and Communication Tecr Media Education Biotechnology and Energy Through its internal department i e Government Services TECOM Investments further APPROVAL extends the support of Immigration and Naturalization and other external gavernrment service s far its internal and external business partners that are sister or subsidiaries ofthe company ENQUIRY Figure 36 4 On the next screen click Advance Search link recta INVESTMENTS A member of DUBAI HOLDING Curnparny Delails Visa Delails Avcuuril TOSUSZUTU 11 28 PM User Search Page Enter required inputs and click on search to retricve an existing request Click un Advarice Search ifyuu wish lu relieve lhe requests using ultier crileria However advance search may take more time than normal search Request Number Advanced Scarch Figure 37 TECOM INVESTMENTS GSO Online Client User manual Amember of DUB
41. l and internal GSO stafffor online services It s a one stop shap for variety af Immigration ar external govt department s services Student Visa Service Request Enquiry Feapefes a Secret e RB T The scope of this manual includes the following features and functionalities that are discussed in the in the dacument Appointment A User Registration Data Entry User Completes the Service Request form Data Entry User searches and completes Employment Visa Service Request Form Approval User completes new Employment Visa Service Request Farm Completing Payment for Employment wisa Service Re quest for External Client Saving Employment Visa Service Requestform in the System Reprint Medical Appointment A User Management Figure 22 TECOM INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING 3 On the reprint medical appointment screen enter the online service request number for which the user requires to reprint medical appointment form and click search button INVESTMENTS A member of DUBAI HOLDING Company Details Visa Details 19 05 2010 08 32 PM Re Print Medical Appointment Enter the required inputs inthe search ta retrieve and print an existing Medical Appoinment Request Service Request Number Figure 23 4 On reprint medical appointment form click print medical appointment button recom INVESTMENTS GSO Online Client User manual Amemberof DUBAI HOLDING R
42. lhe requests using ulher crileria However advance search may take more time than normal search Request Number Advanced Scarch Figure 34 5 The request is opened in read only mode displaying all the information AALUUUNI TECOM INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING TECOM INWESTMENTS A member of DUBAI HOLDING lt Company Details visa Details THAN D Oya PM User Employment Visa Enquiry Priority Entry Permit Normal Residence Permit Mormal ls the person for waham this entry permis requested inthe LIAE riw The per son to whom thes entry perma is hein Wing to do he Local Amendment Ies al Check Up is Mandalay tor process residence Vesa do you need io process same Yes through GSO Da you vant appiscant ta be the Min Fipresentative PRO of your Company Doan want 0 process e Gate card a Full Name os Pier Pars sport inching x MMC pea deze Mr AS ABA MUHAMMED BASHEER Phote Ma Hanita Stans Maries ues ic otiones Crops OF the certiicate Heya real Languages Spoken Erigl ih dob Tile ACTOR Basit Monthly Salary REDE SOOO Peci raih aor PNrosebdesid inier ioni hy NA allowance if any Transport provdad enter momthy allowance if ari Colter Monthy Allowance MA Figure 35 Enquiry using Advance Search Option Enquiry user can also search for a request using Advanced Search option 1 Login with a username that
43. member of DUBAI HOLDING E ah INVESTMENTS A member of DUBAI HOLDING Company Details Visa Details AccountDe 16 05 2010 09 52 PM Confirm Message Your submission is confirmed Thank You for submitting a new Employee Release Transfer Request Your Online Request No is 3532 Figure 9 Approval User Create New Request 1 Login with the valid login name and password of an approval user with privilege for Employment Release Transfer 2 Click the link Employment Release Transfer 3 On the next screen click the link Approver INVESTMENTS A member of DUBAI HOLDING Company Details Visa Details 1640512010 10 56 PM Welcome S ents a subsidiary of Dubai Holding develops and manages businesses that supportthe growth of Knowledge t apod dius HUS TUS i s in Dubai UAE Presently TECOM Investments has interests in five industry clusters Information and Communication T ia Education Biotechnology and Energy Through its internal department i e Gavernment Services TEC OM Investments fur extend s the support of Immigration and Naturalization and other external government service s for its internal and external busine ENQUIRY partners that are sister or subsidiaries ofthe company APPROVAL The Government Services Operations G50 section has introduced GSO Online web based system that provides an interface be business partners internal or external and internal GSO stafffor online services
44. n the pending request link in step 5 the system will not display the pending list but will open the request directly If there are any sanctions at company level as well as at service request level both sanctions warnings will be displayed separate 7 Service request form opens for editing TECOM INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING a VHOS20IQ 10207 PM Employee Release Transfer Fields marked with are maikan Residence Permit Priority Moral urgent C Express ig he person transferring tori Gent r e G viarrimaenE Trareter un D pandert Transfer Dependent Medical Check up is Mandalan ta Yes Ho nrocess dance visa wou reed to process same through So Do you want applicantio be the is Hn Representative PR of your Campar d Oo you want te process Gae card I es He Full Name As Per Passporn including First Name Middle Name Last Mame Photo x Lui cet a a sema an rena photo Bina Full harne Arabit As Per Pass part Passpon Copy with Residence Visa Bom Page Place Country and Date of issue jaw Urung v 12 2081 962 EI iDo MON UPn Cre Fassport Expiry DOMON ir iz JUN 20 40 ni Feirrianint Tab rs pel Adress ECNHEAT THI Ti Gapit ani Monde Number Den sr ooocec Asgadaianal information from GSO HA Additional Information fromGsq MA attachment Additional infomation rar GEO Collection and Delivery info Mete Humber g
45. ne Client User manual A member of DUBAI HOLDING 2 Click the Create New User button on the next screen a INVESTMENTS A member of DUBAI HOLDING Company Details Wisa Details GSO Client Users Management Search Search by v Lieate New Us Account ID Name Reset Password Edit Figure 5 Data Entry User Creation The data entry user is responsible for creating reguests for the approval user Data entry user can search for the requests returned for correction edit the same and make it available for the approval user In figure 5 an Administrator super user enters the user information for a data entry user providing login name and password In the bottom there is a grid showing functionalities in the rows and user roles in columns that are assigned to the created user Here the administrator super user will carefully give the appropriate rights to the user For example in Figure 6 the Employment Visa Entry Permit data entry privilege is given to the user A single user can have multiple rights roles for multiple services as well but this is up to the client company requirements TECOM INVESTMENTS GSO Online Client User manual Amemberof DUBAI HOLDING TECOM investments A member of DUBAI HOLDING Company Details Visa Details 19 05 2010 11 08 PM GSO Client Users Management Create New User User Login Users Email ID Ee Password Confirm Password First Name gi Last Name ee Descri
46. nual reciba INVESTMENTS A member of DUBAI HOLDING Company Details Visa Details 15 05 2010 04 59 PM Request Employment Visa Your submission is confirmed Thank you for submitting a new Employment Visa Service Request Your Service Request Mo is 3522 cuc D Advance Deposit Smart Card Figure 14 If there is insufficient amount of advance deposit for the service request a Top up Advance Deposit button is displayed The user will have to come back again to open the service request via pending request after topping up the advance deposit amount in the system TECOM INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING User selects the payment mode advanced deposit and a payment receipt is displayed to the user 8 If there are any warnings for the service request the same is displayed otherwise this page will not be displayed Click Yes button to proceed Zo nay POOR Oise PH Warning List Request will he subject for Specda amp pproval since all eliginte visas are Exhausted and no additional visas found four subi Egr Bespaet wil be subject Eb Speci Apara becarse Prepari sakiy is less than amp mone fram today Uda you went to procesar Copyngreat 2000 TECOBM riya anis Al Right Eagarvad Figure 15 9 If the request falls under special approval a special approval button is displayed Save button saves the changes to the request and gives a SR No to the request
47. oceed Figure 7 6 New Release Transfer request form opens Fill in the fields of the form and click submit for approval button TEC M INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING recla INVESTMENTS A member of DUBAI HOLDING Company Delhi Vies Details TELE D OF 25 PW Employee Release Transfer Fields marked wih aane rmomdalony Residence Parni Priori jy Mainan Urgent C Era lama parsan transfering tiom Govt ar Geremmeni Transtar Dependent Transfer Dependent Medical Chick up is bandalar to a ai Wa process residence vipa vou megd by Hortas same through G80 Doyo wart applicant io bethe vas E Ho Reprint PRO of our Company Che win wan ld process eal cand l ve aT Full Marne AS Pree Paes pa including First Name Middle Mame Last Name Phat she Count I Eu B WH Be PUNNGME Arabie TAS Per Passam Place Country ang Dalt ef itur Suet ivl id DO MON TTYO Passpo Epi OO MOR YY Pn Permanent Maier Address ACP tani Mobil Mimbar anae ur wo ist We itid information trom GSi Kddilicnal Information for 550 Figure 8 7 Request saves successfully showing the service request number 8 An email is sent to the approval user to inform that GSO online release transfer data entry is completed and is now pending for Approval and Payment recom INVESTMENTS GSO Online Client User manual A
48. onditions a Request for Online Registration form will displayed which the user is required to fill and submit TECOM INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING g TT Request for Online Registration Company Marne Trade License Number Trade License Expiry Date cdd MON wvywy Contact Numbaer ioffice Contact Numbear Wohbilae Email Address hereby authorize Mr IM as Administrator far the GSO Online Services Kindly arrange ta create a User ID and Password and send us the same through to the above mentioned email ID Mame of Manager In charge Licensee Submit mandatory fields Figure 2 3 On completing the above form and clicking submit you will be allotted a registration number 4 Download the registration form and once signed by the licensee submit the original registration form to any of the GSO business counters Home gt Request for On Line Registration Your request with registration number 2049 to create an account for your company has been sent for GSO Administrator for approval You will be notified by an email that will mention how to access the GSO Online services Click here to print the registration form that you need get it signed by licensee and submit GSO s Business counter TECOM INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING Figure 3 5 After getting the signed registration form the GSO Online Administrator creates a
49. ption Enquiry Data Entry Approval Employment Visa Entry Permit I I B Employee arrival Intimation a Employment Release Transfer I u B Vicit visa Im Im Im Student Arrival Intimation J I m Student Release Transfer I D m Employment Residence Renewal I I I Student Residence Renewal M Visa Cancellation I m I Sponsor Letters I m m Top up Bank Guarantee I I m Top up Advanced Deposit J E m Update Attributes I I m x Gi Figure 6 Clicking submit after entering all the information displays a success message to the user TECOM INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING INVESTMENTS A member of DUBAI HOLDING Company Details Visa Details 15 05 2010 08 29 AM Confirm Message GSO Client Account created successfully and All GSO Client Services added successfully and e mail was sent successfully Figure 7 Approval User Creation Approval user has the following responsibilities Creating new service requests online optional Review and approval of online pending service requests Payment of online service requests Top up advance deposit Top up bank guarantee Reschedule medical appointment Reprint medical appointment When creating a approval user give the following rights as shown in figure 8 along with the user login information and press the submit button GSO Online Client User manual reci oa INVESTMENTS A member of DUBAI HOLDING 19 05 2010 11 08
50. recom INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING Online Registration To avail the GSO Online services the Business Partner MUST first register by visiting the GSO Online services portal https www tecom online ae a Welcome to Government Services Online pg f login username it TECOM Investments n amp Mission TECOM Investments a subsidiary of Dubai Holding develops and anages businesses se Processing a fe Processing Tariff password and Naturalization and other external government service s for its internal and external business partners that are sister or subsidiaries of the company Policy The Government Services Operations GSO section has introduced GSO Online web s amp Regulations s amp Conditions based system that provides an interface between business partners internal or external and internal GSO staff for online services It s a one stop shop for variety of Immigration and ather external govt department s services D register is in TECOM gt Dubai Holding gt Dubai Properties gt Dubai Internet City gt Dubai Studio City gt Dubai Media City gt DHCC gt Knowledge Village gt DOZ gt Dubiotech Figure 1 Registering for GSO Online Services Steps 1 Click Register button 2 Read the GSO Online Registration Terms and Conditions page If the user agrees to the terms and c
51. s mellu INVESTMENTS A member of DUBAI HOLDING Company Details Visa Details Employment visa Employee arrival Intimation Employment Release Transfer Sh Visit Wisa Student Visa Student Arrival Intimation Figure 30 19 05 2010 08 42 PM Welcome Abdu Welcome to GSO Online TECOM Investments a subsidiary of Dubai Holding develops and manages businesses that support the growth of Knowledge base industries in Dubai UAE Presently TECOM Investments has interests in five industry clusters Information and Communication Techn Media Education Biotechnology and Energy Through its internal department i e Government Services TECOM Investments further extends the suppart of Immigration and Naturalization and other external government service s for its internal and external business partners that are sister or subsidiaries ofthe company The Government Services Operations GSO section has introduced GSO Online web based system that provides an interface betwee business partners internal or external and internal GSO staff for online services It s a one stop shop for variety of Immigration and atr external govt department s services Business objectives 3 Click OK on the alert message Microsoft Internet Explorer Figure 31 4 Enter top up amount and click submit The amount should be in multiples of 2500 minimum amount allowed is 2500 AED recom INVESTMENTS GSO Online Client User manual A member
52. service request number that the request is submitted for special approval reci oa INVESTMENTS GSO Online Client User manual Amember of DUBAI HOLDING JUDA SODE LINA At TEC M INVERT MEW TS s GS Ama Service Request Humber 1 88 Submitted far Special Approval ZCopsyngli im J00 TECOHBM nsmadmianka 9 Righin Aapan Figure 28 12 Click Home on the top right of the screen to go back to home page TEC M INVESTMENTS GSO Online Client User manual Amermberof DUBAIHOLDING Open Pending Request Approval user can open requests that are pending at his desk To open pending request perform the following steps 1 Login with a valid login name and password for an approval user 2 Click the link Employment Visa 3 On the next screen click the link Approver zai INVESTMENTS TECOM Logo A member or DUBAI HOLDING Company Details Visa Details 15 05 2010 04 37 PM Welcome S TECOM Investments a subsidiary of Dubai Holding develops and manages businesses that suppartthe growth of Knowledge r industries in Dubai UAE Presently TECOM Investments has interests in five industry clusters Information and Communication T Media Education Biotechnology and Energy Through its internal department i e Government Services TECOM Investments fur extends the support of Immigration and Naturalization and other external government service s for its internal and external busine partners
53. t via pending request after topping up the advance deposit amount in the system User selects the payment mode Advanced Deposit and a payment receipt is displayed to the user The system displays the receipt of the service request TECOM INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING TECOM INVESTMENTS A member of DUBAI HOLDING Company Details Visa Details Account 15 05 2010 05 04 PM User Payment Reservation Request Receipt Payment has been reserved for the request The payment reference is 7471 Company Name pjT5 Pilani Dubai Branch Campus Payrnent Type Advanced Deposit Payment Payment Ref No 7474 Date 15 May 2010 05 04 47 Service Type Employment Visa Charge Description Entry Permit Residence Permit Medical Check Up ID Card Total Amount 3000 00 Deposit Amount 5505 00 Current Deposit Balance 5505 90 SR Applicant Name Passport Nationality Charges Priority 3522 SAVOIU PIAOUS DHRMAN 888888 Poland 3000 00 Entry Permit Normal Residence Permit Normal Figure 24 Request is created successfully and forwarded to GSO verifier when there are no sanctions or warnings 8 If there are any warnings for the service request the same is displayed otherwise this page will not be displayed Click Yes button to proceed TECOM INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING vela INVESTMENTS A member of DUBAI HOLDING Company Details Visa Details 21 05 201
54. that are sister or subsidiaries ofthe company ENQUIRY APPROVAL Figure 28 4 On the next screen under Approval user menu click Pending Request s di INVESTMENTS A member of DUBAI HOLDING Compan Details Visa Details 15 05 2010 04 43 PM Wee ome Savith Balan to Employment Visa Entry Permit Service Create New Request Pending Requestis Figure 29 TECOM INVESTMENTS GSO Online Client User manual A member of DUBAI HOLDING 5 If there are any sanctions on the company it will be displayed here Click Yes button to proceed ma A INVESTMENTS A member of DUBAI HOLDING Company Details isa Details Account D 15 05 2010 05 27 PM Sanction List Sanction Insufficient Employment visa Quota Do you want to proceed ic D Figure 30 6 The system then shows a list of pending requests in the system recta INVESTMENTS A member of DUBAI HOLDING Company Details Visa Details Account E 15 05 2010 05 38 PM User Advanced Search Result 3521 UUU UUU UU 888888 Uganda ACTOR 12 Jun 1976 Entered Awaiting Approval 392 ASHRAF MOHAMMED BASH 7676767676 Denmark ACTOR 12 Jun 1978 Approved Awaiting Payment Passport No Nationality 2 Records Found Page 1 Figure 31 7 Click on the desired pending request If there are any sanctions or warnings on the service request it will be shown again Click Yes to proceed M TECOM I
55. time The available time slots for the medical test will appear in another window Select the appropriate time slot and press submit button GSO Online Client User manual Figure 21 Medical Appointment Available Slots on 11 Aug 2008 m INVESTMENTS A member of DUBAI HOLDING O 09 00 AM O 11 25 AM O 02 50 PM O 05 15 PM O 09 05 AM 11 30 AM Q 02 55 PM Q 05 20 PM O 09 10 AM O 11 35 AM O 03 00 PM O 05 25 PM O 09 15 AM O 11 40 AM O 03 05 PM O 05 30 PM O 09 20 AM O 11 45 AM O 03 10 PM O 05 35 PM O 08 25 AM O 11 50 AM O 03 15 PM O 05 40 PM 09 30 AM O 11 55 AM O 03 20 PM Q 05 45 PM O 09 35 AM O 12 00 PM O 03 25 PM O 05 50 PM O 09 40 AM 12 05 PM O 03 30 PM Q 05 55 PM O 08 45 AM O 12 10 PM O 03 35 PM O 06 00 PM O 09 50 AM O 12 15 PM O 03 40 PM O 06 05 PM O 08 55 AM O 12 20 PM O 03 45 PM O 06 10 PM O 10 00 AM O 12 25 PM O 03 50 PM O 06 15 PM 10 05 AM O 12 30 PM Q 03 55 PM O 06 20 PM O 10 10 AM O 12 35 PM O 04 00 PM O 06 25 PM O 10 15 AM O 12 40 PM 04 05 PM 06 30 PM O 10 20 AM O 12 45 PM O 04 10 PM O 06 35 PM O 10 25 AM O 12 50 PM O 04 15 PM O 06 40 PM O 10 30 AM 12 55 PM O 04 20 PM 06 45 PM O 10 35 AM O 02 00 PM O 04 25 PM O 06 50 PM O 10 40 AM O 02 05 PM O 04 30 PM O 06 55 PM O 10 45 AM OQ 02 10 PM O 04 35 PM O 07 00 PM O 10 50 AM O 02 15 PM O 04 40 PM 07 05 PM O 10 55 AM O 02 20 PM O 04 45 PM O 07 10 PM 11 00 AM O 02 25 PM O 04 50 PM Q 07 15 PM O 11 05 AM 02 30 PM O 04 55 PM O 07 20 PM O 11 1
56. ve industry clusters Information and Communication Tet Media Education Biotechnology and Energy Through its internal department i e Government Services TECOM Investments furth extends the support of Immigration and Naturalization and other external government service s far its internal and external business partners that are sister or subsidiaries of the company The Government Services Operations G50 section has introduced GSO Online web based system that provides an interface bet business partners internal or external and internal GSO stafffor online services It s a one stop shop for variety of Immigration and external govt department s services Process Online Service Requests for Employment Visa Service Entry Permit and Residence Permit Process Onling Service Requestthrough client and back office approvals before entering into existing back office system for Provide refunding of paymentto business partners in case online service request not approved by back office staff Provide a streamlined communication with partners via email and sms for status updates of online service requests Provide a complete 350 view to partners for actual number of eligible employment and visit visa allocations and other compa information Provide a complete view and amount top up functionality to business partners where they can top up their Bank Guarantee al Advance Deposit Amount Service Request Enquiry Features 3 Click on Top up Advance
Download Pdf Manuals
Related Search