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Storekeeper Technical Manual - Gulfcoast Software Solutions

1. Protocol UDP Path Blank Reconnect Unchecked Connect Listen Listen General Printer This interface is the most basic and does not allow for any advanced data features Device Setup Standard serial printer interface e Pin out one standard female DB9 RJ45 and one standard male DB9 RJ45 e Plug one standard Cat5 Patch cable into the female DB9 RJ45 adapter Plug the other end of the Cat5 cable into RJ45 coupler STOREKEEPER TECHNICAL MANUAL 124 Configuring Data Capture e Connect the RJ45 splitter to the coupler e Plug the Cat5 Patch cable into one side of the splitter e Connect the other end of the Cat5 cable into the male DB9 RJ45 e Disconnect the Printer from the POS and connect it to the male DB9 RJ45 e Plug the female DB9 RJ45 into the register s now vacant serial port e Test the connection by ringing in a transaction or a No Sale on the register o If the printer does not print the cable is not carrying a signal o Check all crimps and connectors e Runa Cat5 cable from the register to the DVR e Select a single pair of wires from the Cat5 cable and pin as follows o Pin 3 on the register goes to pin 2 on the DVR o Pin 5 goes to pin 5 e Connect the Cat5 to the splitter and to a standard DB9 RJ45 adapter Storekeeper Setup e Data Interface Tab o Record Data Place a check mark in this box o Data Source Serial o Data Device Set to desired serial port o Data Type Gen
2. PC Measure Temperature Gauge This interface is a serial interface Data is retrieved from the PC Measure software The software must be set up properly and operating for Storekeeper to receive data 1 Connect one standard female DB9 RJ45 adapter to the Gauge 2 Connect one standard Cat5 cable to the DB9 adapter 3 Plug in one standard female DB9 RJ45 adapter to the Cat 5 cable and insert it into an available serial port on the DVR Pinnacle Palm This interface is a network interface Make sure that both the Micros 3700 and the DVR are on the same network POSitouch This interface is a network interface Make sure that both the POSitouch and the DVR are on the same network STOREKEEPER TECHNICAL MANUAL 95 Troubleshooting Retalix This interface is a network interface Make sure that both the Retalix and the DVR are on the same network RMS Retail Management Systems This interface uses a connection to the register s printer Use the general printer interface Ruby Dual Printer amp Ruby Thermal Printer 1 arwn Plug a standard Cat5 patch cable into Com 4 on the Ruby Plug an RJ45 coupler into the other end of the patch cable Plug the RJ45 splitter into the coupler Plug the existing printer cable into one side of the splitter Two options for DVR communication a Modify the Cat 5 i Standard female DB9 to RJ45 Adaptor at the DVR 1 One Cat 5 cable from the POS to the DVR per 4 registers 2 Pick one p
3. Repeat for every additional register Garda CMS8000 AT Systems This interface is a network interface and requires that both the safe and the DVR share the same network General Serial Printer Standard serial printer interface O O N D gr e o N Pin out one standard female DB9 RJ45 and one standard male DB9 RJ45 Plug one standard Cat5 into the female DB9 RJ45 adapter Plug the other end of the Cat5 cable into the RJ45 coupler Connect the RJ45 splitter to the coupler Plug one standard Cat5 cable into one side of splitter Connect the other end of the Cat5 cable into the male DB9 RJ45 Disconnect the Printer from the POS and connect to the male DB9 RJ45 Plug the female DB9 RJ45 into the register s now vacant serial port Test the connection by ringing in a transaction or a No Sale on the register a If the printer does not print check all crimps and connectors 10 Run a Cat5 cable from the register to the DVR 11 Select a single pair of wires from the Cat5 cable and pin as follows a Pin 3 on the register goes to pin 2 on the DVR b Pin 5 goes to pin 5 12 Connect the Cat5 to the splitter and to a standard DB9 RJ45 adapter Gilbarco Old Style Tan case This setup requires a Cat 5 Cable from POS to DVR with RJ45 Connectors on both ends Ti 2 g Pick one pair for each POS Crimp the Gilbarco end into pins 2 and 4 and plug the cable into the Journal Printer port
4. STOREKEEPER TECHNICAL MANUAL 66 Securing the DVR To add an event to the rule type the criteria exactly as it appears on the receipt Select the corresponding Category for the event It may be helpful to first search for this item see Searching with Data Set the Amount or Quantity fields to restrict the event Click the Add Event button to add the event to the RTM criteria list Take note of the event order To remove the last event from the list click Remove Event Due to the nature of links any corrections to an event necessitate removing any events that were applied after the event in question The Lookback feature adds the ability to look back in the data stream within a determined range of time for a second criteria In order to add a Lookback criteria one criteria must first be added on this page of the wizard You will then see the Lookback button appear in between the Previous and Save buttons By clicking this you will bring up the a small form which will allow you to set a range of time to look back in the data Creating Real Time Monitoring Alerts a You may need to login to a higher level account to access this feature Select Alert Type EMIL Lem mg Configure Email Alert Type Custom Alerts Email Contact List E Email Bob Thomas V Include Employee ID Video Lost Gulfcoast Support iv Include Receipt Tim Lindblom wi Include Register Attach image from Camera lei Select All Camera 1 E Camera 2 Camera 3
5. e The Clear button clears all email fields e The Done button exits the email screen STOREKEEPER TECHNICAL MANUAL 72 Tools and Communication How to Configure Email Settings a You may need to login to a higher level account to access this feature Email Setup Add Group Server Settings Loss Prevention Dept lt do not email company com gt Server Name DYR 123 Gulfcoast Support lt do not email2 company com gt District Manager lt do not email3 company com gt Server Email dyr123 email com ei Theft Notification A District Manager lt do not email3 company com gt SMTP Server smtp email com Loss Prevention Dept lt do not email company com gt INN Authentication Required Yes I No Username fuser Password xxx Port 25 HTML Format Yes No Use SSL J Yes In order to use Storekeeper s email options it is necessary to configure a contact list and email server settings 1 Click on the Configuration button at the bottom right corner of the screen 2 Select the Email Setup option Email Groups Storekeeper supports a group hierarchy within the contact list To add an email group e Type in a group name and click the Add Group button e Alternately right click any node in the tree and select Add New Group Type a name and hit the Enter key or click elsewhere added as a subgroup of the highlighted group if you highlight a copy
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8. Sean Iw Remote Scan V Remote Storekeeper can display live video and animated text in separate displays This feature can be used to alert customers that they are being recorded or to display areas that an employee might not be able to monitor otherwise This feature is commonly referred to as the Security Monitor feature How to Configure Security Monitors 1 Click on the Configuration button at the bottom right corner of the screen 2 Select Security Monitors a You can configure up to six security monitors 3 Select one monitor from the list on the left of the configuration form a By default the first two are called the EVM employee view monitor and the PVM public view monitor b You can apply a descriptive title to the security monitor Checking or un checking the Visible option will enable or disable that security monitor You can choose to categorize the monitor as an Employee View Public View Manager View or Other security monitor 4 When you are finished making changes to a security monitor click the Apply button a The security monitor will refresh and you can visually confirm that your settings are correct before you click the Exit button STOREKEEPER TECHNICAL MANUAL 109 Configuring Additional Monitors for Live Video 5 If you made changes but do not wish to apply them click the Reset button to revert all of your changes back 6 If you would like to copy the settings of the currently selected security
9. aean mem wg C Void Ticket To view any X List item click on its ee corresponding button to bring up the journal results Click on any journal item to synchronize the video audio and the receipt associated with the selected event How to Configure the Exception List in You may need to login to a higher level account to access this feature To configure the X List click on the Exception List button along the bottom of the application By default Storekeeper displays ten exception list buttons on the X List You can scale the X List window by selecting the number of the buttons to be displayed using the Limit Exception Button Display drop down box How to Add a Rule The Exception List wizard is divided into several sections The bar along the top is for setting up the actual exception rule STOREKEEPER TECHNICAL MANUAL 13 Review Exception l isi Limit F ception Buttu gt Display ho X JAll Devices ar 4y fi e L e tga EN Test Total Found Limit 5 6 7 Take particular note of the Test button This button will run your exception query w against the current search day It will then display the counted exceptions in the Total Found box This feature is helpful in narrowing down an exception query before adding it to the list Step 1 The first drop down box is for setting the criteria category type This step is optional Step 2 The Criteria box sets the search criteria used to find the X L
10. d like to review and click the Play button on the bottom left hand side of the screen 3 For more information on the playback controls see Playback Controls Click the Prev Event and Next Event buttons to jump to the previous video event or the next video event respectively After you have made your selections you will see the footage for the specific cameras dates and times that you have chosen STOREKEEPER TECHNICAL MANUAL Review 2007 2008 2003 2010 12 00 53 AM 12 05 53 AM 12 10 54 AM 12 15 54 AM 12 20 54 AM 12 25 54 AM Prev Event SEN SO Reverse Pause e BW Data Replay _ OC Speed D Gei September Ko December 2 Next Event Play Speed Step gt Review How to Search with Data B You may need to login to a higher level account to access this feature To review with data click the Search Data button Alternately the Review buttons above the live data streams can be clicked to bring up the most recent data for instant review Pull up a chronological list of a day s transactions 1 Select the day you wish to search 2 Leave the Criteria box blank and simply click the Search button 3 To search for a keyword type the keyword in the Criteria box and click the Search button or hit the Enter key e Keywords are not case sensitive and do not need to be full words Matching results will
11. o Repeat this process for every additional register e Note Windows 2000 has a known bug regarding the Mapped Drive connection The host may become disconnected without notifying the client the DVR of the loss of connection Please use the ConnectDrive exe application to ensure connectivity Storekeeper Setup The Autogas system requires a separate Data Transport for each register The Prepay and CRIND ghost registers are assigned to the same Data Transport as the primary register When assigning Incoming numbers each Autogas Register is assigned a number corresponding to that Registers ID number 1 2 etc for the actual register The Prepay and CRIND ghost registers are designated in Storekeeper with Incoming Numbers of 8 and 9 These ghost STOREKEEPER TECHNICAL MANUAL 121 Configuring Data Capture registers handle all fuel transactions and are necessary for the data Some older Autogas versions do not have this feature e Data Interface Tab o Record Data Data Source Data Device Data Type Incoming Save As o Raw Capture RC e Data Transport Settings o Data Transport IP Port Protocol Path Reconnect Connect Listen e ft eebe M er CAP Software TCP Check TCP IP Set to Desired Data Transport Autogas Manually Set See above Sets Storekeeper Device ID Gulfcoast Use Only blank or default 127 0 0 1 Blank File Path of jnl folder m pos
12. 00 05 00 Select Connection lt x lt lt posl IMN e Status Log Path C Program Files Storekeeper Connect Drive Add New Apply Remove NNN posi INN Time Till Execution 00 03 31 Pause C Close Program on Exectution e Maintain Connection Map Network Drive Drive IM e Computer Name pel Shared Folder c p Rive Browse Network Login Password jw Enable Password UserName user Password Les The Connect Drive application is only authorized to work on Gulfcoast Software Solutions DVRs or other approved Gulfcoast devices Connect Drive will locate Gulfcoast Software applications to verify the software is legitimate The software will also request a username and password for verification The software will only accept a user that is setup in Gulfcoast Software applications STOREKEEPER TECHNICAL MANUAL 101 Administrator Tools Ensure the application has a shortcut in the Startup menu in Windows This will allow the application to maintain mapped drives when Windows starts To access Connect Drive while it is running Go to the Admin Tools menu on the Configuration menu in Storekeeper Select the option for Connect Drive The software may request user authentication at this time Pow Nie Or on Right click the application icon in the Windows System Tray Click the Open option to display the application 7 The software may request user authentication at this time D The Connect Dri
13. Add New Apply and Remove buttons To create a new mapped drive configuration click the Add New button Click Yes to add a new connection in the message box that appears Set the controls and click the Apply button to save your changes To modify the connection select the connection from the list and modify its settings Click the Apply button when complete Click the Remove button to delete a connection ONO ro STOREKEEPER TECHNICAL MANUAL 103 Administrator Tools A mapped drive requires a drive letter a remote host IP address or computer network name and a folder to map the contents To configure a mapped drive connection 1 Create a new connection 2 Select the drive letter on the Drive control Only available drive letters appear that are not mapped drives The application attempts to maintain mapped drive connections so these appear on this list Take care not to use a drive letter that is used by another mapped drive connection 3 Type the network name or IP address using the Computer Name control 4 Enter the target folder name in the Folder control Shared folder or accessible under a shared folder For your convenience a Browse button will allow you to select a folder to share This option will automatically fill in Co Please note that this folder must be accessible to Windows and therefore must be a the computer name and the folder name in the appropriate controls a When the folder tree appear
14. Alternately right click the group or any of the group s members and select Add New Email 3 Type the name and email address into the form that appears 4 Click the Save button To place a contact into a group e Drag and drop it to the group e Alternately right click the contact select Copy or Cut right click the destination group and select Paste To delete a contact 1 Highlight the contact and click the Delete button Deleting a contact will also delete it from any group it is in deleting a contact from a group will delete only that copy of the contact To edit a contact STOREKEEPER TECHNICAL MANUAL 74 Tools and Communication e Select the contact click Edit Email edit the name or email address and click Save e Alternately right click the contact select Edit Email edit the name or email address and click Save Importing and Exporting Email Contacts Storekeeper allows you to import contacts from a database or a text file of comma separated values CSV as well as export the current list to a database or CSV file To import a contact list 1 Click the Import button on the bottom right corner of the screen 2 Browse to the database or CSV file of contacts 3 Click the Open button To export the contact list 1 Select the group you wish to export To export all contacts and groups select the All Contacts group To export a specific group and all of its members select that group only Clic
15. Create a Y connection between the Armored Safe and the CacheTALK III The other part of the Y should be directed to the DVR Only two wires are required the transmit line and the STOREKEEPER TECHNICAL MANUAL 119 Configuring Data Capture ground line From the safe pin 2 should connect to pin 2 on the DVR Pin 5 is connected to Pin 5 Pin out one standard female DB9 RJ45 and one standard male DB9 RJ45 Plug one standard Cat5 into the female DB9 RJ45 adapter Plug the other end of the Cat5 cable into RJ45 coupler Connect the RJ45 splitter to the coupler Plug one standard Cat5 cable into one side of the splitter Connect the other end of the Cat5 cable to the male DB9 RJ45 Disconnect the CacheTALK III from the Armored Safe and connect to the male DB9 RJ45 Plug the female DB9 RJ45 into the Armored Safe s now vacant serial port e Test the connection by ringing in a transaction or a No Sale on the register o If the printer does not print check all crimps and connectors e Runa Cat5 cable from the Armored Safe to the DVR e Select a single pair of wires from the Cat5 cable and pin as follows o Pin 2 at the Armored Safe goes to pin 2 on the DVR o Pin 5 goes to pin 5 e Connect the Cat5 to the splitter and to a standard DB9 RJ45 adapter Storekeeper Setup e Data Interface Tab o Record Data Check o Data Source Serial o Data Device Set to Desired Serial Port o Data Type Armored Saf
16. Data Source Data Device Data Type Incoming Save As Raw Capture RC 00000 0 e Network System Settings o Data Transport IP Port Protocol Path Reconnect Connect Listen NCR Check TCP Set to Desired Data Transport Oneac UPS Set to Register Number Sets Storekeeper Device ID Gulfcoast Use Only Do Not Use Blank or default 127 0 0 1 Default TCP Path to Oneac Software Unchecked Listen The Panasonic Point of Sale is a serial interface that connects through the printer Device Setup Use the instructions for the General Printer interface Storekeeper Setup e Data Interface Tab o Record Data Data Source Data Device Data Type Incoming Save As Raw Capture RC 00000 0 Osprey Check Serial Set to desired serial port NCR Automatically Set Sets Storekeeper Device ID Gulfcoast Use Only Do Not Use This interface uses a connection to the register s printer e Data Interface Tab o Record Data Data Source Data Device Data Type Incoming Save As 00000 STOREKEEPER TECHNICAL MANUAL Check Serial Set to desired serial port General 1 or General 2 Automatically Set Sets Storekeeper Device ID 128 Configuring Data Capture o Raw Capture RC Gulfcoast Use Only Panasonic JS 750 JS 5500 JS 7500 This section concerns Panasonic models JS 750 JS 5500 and JS 7500 The Panasonic interface is a data only interface a
17. Obl LZ 60 BHZ90HS LZ 60 00 90 98989 9 Ott 81 01 G006LES SOL 00 90 gess9es OO rL 0 01 Leesies 0 01 00 90 98989ES Dr 00 90 G Ort 10 60 ogesses L ep 00 90 opgoe OI eahojdw3 SOuEUEA 8007 4 4 BOOZ L L BOOT EZ L B007 8Z 1 Kai dt BOOT LZ BO0z SL c BOOT aq SoUELIEA 6007 4 4 BOOZ FL L BOOT EI B00z 8Z 1 600Z F c BOOT LIZ Boos LIZ B00z Sz z aa 151 STOREKEEPER TECHNICAL MANUAL Shift Analysis Report 0 S9 00k ZE 8S 8 Z BCE 000 0 EL DIE 201 8 oss 010 0 6c 00 r o8 8 ost 000 0 EI D I o 66 ras 4v9 010 0 GL DIE 6 9 ees 000 0 Zt DI GE 6 G Dr 000 0 EI o0z sol LL ELG 20100 DE DICH ELL 8 Tre 20100 EL DO E 60 qunoa UOOESuUEIL sjeo 3un09 sawoysng sBeusay sBewwsueg Ayqueng smol Jawogsno ag idaq daq daq sajes daq dag owog 9 0 0 S tz Dep ise D Pr Let 627 098 1S 87 D 90 01 DK 068 Or 9 D zr 8r zoez HOTTES LEE D os le 6812 0LE8 Sr BCE 0 Or ert soar HOEF eS 88E D Stt DEG HOLTES ear D Ord BE es KT EBE D igge Baez 006 CS ynog uogoesuesy beyusw ad Js wosny Win ege oy sBuiy sano aBesany wus KO goz eril Ela BEZ SECH rel PS el oz st UonoesueJL feine d q GL LESI oLslest KL ZE CB 9625 DC preg Lg o6es ST LLELS 6 9202 mo Ae We 00 00 01 Wd 00 00 2 CG WUS Aeps upaMm pod y s s jeuy Uu D I O0L10 KOR 091 0 O0L10 Orl 0 09 0 OrL 0 0S1 0 sbequsasy eo APZ co 6s62 B L969
18. Storekeeper says UNREGISTERED COPY but the system has a valid license 1 Verify that the review screen is normal when you click on the Review button in the upper left corner You should see cameras listed in the Cameras tab after clicking the Cameras Audio Options button You should not see the Network Activity indicator perpetually above the software version and time of day indicator along the right edge of the screen a If you do not see cameras listed and you see the Network Activity indicator continuously along the right edge of the screen then reinstall Storekeeper 2 If you have a USB based license verify that it is plugged in and that the red light inside of itis on 3 Verify that the Sentinel HASP License Manager service is running a Click Start gt Run b Type services msc and click OK c Find Sentinel HASP License Manager in the service list right click the service and click Start if it does not already say that the service is running You may have to exit and re launch Storekeeper after any one of these steps in order to see if it solved the problem Clicking the Review button or a remote site on the Review button popup menu does nothing The Net library VideoReviewlInterop dll could not load Verify that Net 3 5 is installed on the system You may need to reinstall Storekeeper after installing Nei 3 5 Make sure that you run the Storekeeper Installer with administrator rights The Storekeeper installer might
19. Unchecked Default Setting CAP POS is made by CAP Software This interface works via network communication only The DVR and POS device must be able to communicate over TCP IP Device Setup e Log into CAP POS and click on Operations on top right side of window e Click on Configuration e Select Yes to confirm closing CAP POS e Click Station Settings e Scroll down to the settings that regard the DVR e Enter in the IP Address of the DVR ping from POS to make sure its reachable e Enter in the Port that is open on the DVR e Select Yes for turn in Security DVR features Storekeeper Setup e Network Communication o Data Interface Tab e Record Data Data Source Data Device Data Type Incoming Save As Raw Capture RC STOREKEEPER TECHNICAL MANUAL Check TCP IP Set to desired Data Transport CAP Software Set to Data Transport Sets Storekeeper Device ID Gulfcoast Use Only Do Not Use 122 Configuring Data Capture Eagle o Data Transport Settings e Data Transport e IP Blank e Port 5000 Each terminal is assigned a different Port number e Protocol TCP e Path Blank The Eagle POS is made by Activant This interface supports printer capture or network communication To use the network interface ensure that Storekeeper is connected to the same Local Area Network the POS switch or router as the Activant terminals Make sure that Storekeeper can ping ea
20. You can quickly set the time to a smaller period of time by clicking the Quick Select button and selecting the duration of time you would like to backup This will set the Start Time and Stop Time to the selected duration surrounding the time displayed above the playback controls For example if you select 30 minutes the Start Time will be set to 15 minutes prior to the time displayed above the playback controls and the Stop Time will be set to 15 minutes after the time displayed above the playback controls Check the items you would like to backup for that time range Click Add Note that the entire day s worth of data is backed up not a fraction of it To add screen shots or other files to the backup a Click the Browse button b Browse to the files you want to add c Click Open Each backup disk can contain a Storekeeper installer to enable easy review for law enforcement or others To include the Storekeeper installer check Playback tools To remove items from the backup a Click an item you wish to remove from the tree view above the Cache Space indicator b Click Remove You may click Clear to start this step over and remove all items from the backup Once you have selected everything you want to backup click Next Step STOREKEEPER TECHNICAL MANUAL 22 Review Step Three Create the Backup e Click the Start button to start the backup or Done to exit e If the backup has started and you wish to cancel it click
21. e Path Ignore e Reconnect Unchecked e Connect Listen Listen The PC Measure Temperature Gauge is a serial device whose data is captured and recorded to an XML file by the PC Measure software Storekeeper retrieves data indirectly by reading this file For the device to work the PC Measure software must be set up properly with a shortcut in the Startup folder of Windows Also the PC Measure device only accepts data from serial Comm Ports 1 through 4 Device Setup STOREKEEPER TECHNICAL MANUAL Windows o Install the PC Measure software under the Tools folder of the Storekeeper directory default C Program Files Storekeeper Tools PC Measure o Create a shortcut in the Windows Startup folder directed to the PC Measure executable file PC Measure o Launch the software o To switch to English Select Programm and select the Sprache option A window will appear choose English from the drop down list and click Ok 130 Configuring Data Capture o To enable XML select Setup on the menu bar and go to Global Place a check in the XML box and click the OK button o To configure the serial port devices select Setup and then go to the Hardware option There are four tabs for each of the four serial devices allowed Select the appropriate serial port tab o Each serial port supports up to four devices labeled Port in the PC Measure software Enable the appropriate devi
22. o Raw Capture RC Gulfcoast Use Only Do Not Use Passport Version 5 and greater The Passport must be version 5 or greater for this interface Otherwise use the Passport Serial interface The Passport XML interface is a network interface Therefore the DVR must have a static IP address that allows it to talk to the Passport terminals STOREKEEPER TECHNICAL MANUAL 129 Configuring Data Capture Device Setup Connect the DVR to the same router as the passport terminals The IP address should match the IP address range of the terminals Set the DVR IP to 10 5 48 12 default o Subnet mask is 255 255 255 0 o Gateway is 10 5 48 1 e Login to the Manager Workstation e Select Setup then Store then Security Camera Interface e Ensure that the Data will be sent via field is set to TCP e The Data Format should be set to XML e Inthe HostName field set the IP address of the DVR 10 5 48 12 e Note the port number under HostPort the default is 10101 e Save and exit Storekeeper Setup Data Interface Tab o Record Data Check o Data Source TCP o Data Device All Registers listed on same DT o Data Type Passport XML o Incoming Number of the Register o Save As Sets Storekeeper Device ID o Raw Capture RC Data Transport Settings o Data Transport Gulfcoast Use Only PC Measure Temperature Gauge e IP Ignore e Port Default 10101 e Protocol TCP
23. 2 If you have recently inserted a disk into the DVR or done something to change the size or status of the backup drive click the Refresh button below the drive 3 Click the plus sign to the left of a drive to display any existing folders on that drive 4 If you wish to copy your backup to a folder select it Or select the drive itself to copy the backup to the root folder of that drive 5 After checking the destination drive or folder you wish to backup to verify that there is enough available space more than 0 MB STOREKEEPER TECHNICAL MANUAL 21 Review 6 If you would like the backup to be written to a new folder in the destination drive or folder you selected enter a name into New Location You can then type in a Backup Name or leave the default NewBackup We recommend typing something descriptive Once you are done click the Next Step button You will be prompted to correct the file name if it is not a valid format i e if it includes the following invalid characters amp lt gt etc Step Two Determine Time Frame of Backup Prev Gei Quick Select J C Cameras CASHIERS lt ENTRANCE Z AISLE 2 C COOLERS AG 03 27 10 11 59 59PM Y C DELI COUNTER 7 C DINING AREA iv Toar C KITCHEN Remote Files 0 MB Select the time frame of video data or audio you d like to back up By default the time will already be set to the start and end of the current day you are reviewing
24. 2 Start 2 00 00PM J Shift 2 Stop 10 00 00 PM Shift 3 Start 10 00 00 PM Shift 3 Stop 6 00 00 AM 50 Securing the DVR Shift Analysis Setup To setup the Shift Analysis report 1 Click the Shift Analysis Setup button This will display the setup wizard 2 Under the General Settings section check the Enable Shift Analysis box to enable or disable the report This feature allows Storekeeper to generate the totals according to the settings on the Store Details section Please note that Storekeeper totalizes all shift totals once during the day as specified by the Generate End of Day Reports control in the Store Details section 3 The Generate total number Shift Analysis Setup Generate Shift Analysis Manual Select a range of dates to manually run the Shift Analysis Generates General Settings Enable Shift Analysis Generate total number of g H new totals for each date weeks fsv1 2010 To 87317200 z Employee Login Time jad H Status Complete Generate Variation Allowance Set Report Feature Variance Select the Report Detail Feature Shift Analysis Reports Shift Analysis h to set the allowed variance Report Feature Variance jo H emmmer ema 2 Z Liquor a Dept Sales Totals Promo Dept Quantity Totals Dept Percentage Dept Average Transaction rm Add Dept Dept Customer Count 5 ER Dept Sales Totals MI Dent Quantity Totals m o
25. 87 STOREKEEPER TECHNICAL MANUAL iv Table of Contents can connect to a remote DVR but can t review data video or audio 88 Storekeeper does not start up or has a fatal error when it loads up 88 Storekeeper says UNREGISTERED COPY but the system has a valid license 88 Clicking the Review button or a remote site on the Review button popup menu does ale ul Le BEE 88 Problems running Storekeeper in Windows Vista or Windows 7 sseseeeeeees 89 don t see any Point Of Sale POS data or POS data is garbled or has funny EE 89 How to Troubleshoot a Serial EE 89 Troubleshooting POS Cable Connections AEN 90 Troubleshoot a POS to See If It Is Transmitting Data 99 Administrator TOONS enee eege ee eessen ege 100 About the Command Prompt sione tact heen eta eo Sucks aaa aaa 100 About Available LOgS ssseessesennnnnnteeeseetnttrnttessetttnrnnnrtnnstrtrtntnnnnnnseennnnnnnnnnnneeenn nen 100 Abo t Windows ee 101 About the Connect Drive RUN 101 Time Till Execution Control EE 103 el lee EE 103 Status Log Path OptION ii dee eet Eeer ee eege de 103 ABOUETNE FING Wives cence cece teem sien A Sat ae 104 SOOTHING E 105 About BACKUP WEE 105 Abut Ee EE 105 eene e GE 105 About Network En Te EE 106 About the System Configuration Unit 106 About the Device Manager isi cas as ees 107 About the Task Manager 107 About the Defrag Utility o c s2c 2 ads cndecnteanneca ds cndecindccndeniedicndscindscinteaindlande cede
26. Cancel io If you are backing up to an optical disk CD DVD etc the disk drive will pop open automatically when the backup completes downloaded will have to be downloaded unless the cache size was exceeded See T If you are performing a remote backup only those files that had not previously How to Configure Remote Review Settings to set the cache size e The Backup is complete when the Start and Cancel buttons are gray and the Done button is green e If there was an error during the backup process click Start to try again How to Configure the Backup Drive List p You may need to login to a higher level account to access this feature To set which drives are visible by default or inaccessible in the backup drive list 1 Click the Configuration button at the bottom of the Storekeeper screen 2 Select System Configuration 3 Click on the tab for System Settings The backup drive list options will be at the bottom right of the screen Select the drives you wish to make viewable for backups by default 5 To prevent a drive from being listed in the backup drive list include its drive letter in the Hide Drives box For instance entering C Q F R would prevent any drive C any drive F any drive Q and any drive R from appearing in the backup drive list Use this feature to prevent users from storing backups on drives that should have limited access or do not have sufficient space to store backups 6 Click OK to sav
27. Disabled Monitor events within a Time Frame 00 05 00 Count by occurance of an Event Number of Events 1 Enabled Alerts Write Alert To Journals4LL Monitor all transactions Item Summary been activated in the rule If the Safe Drop event occurs on the POS Storekeeper will monitor the safe until either the safe drop has occurred or the rule has timed out which will result in an alert being issued To create a Real Time Monitoring rule 1 Click the Create Event button 2 Type the name of the rule in the Rule Name section 3 Click the gt gt button This will open the settings windows There are six steps for configuring a rule See the sections below for information on each of the steps e To move between windows click the Next and Previous buttons e On the last step click the Save button e The rule will display on the rule list along with a brief summary of the various selected options e Click the rule to expand and view all events listed on the rule e Click the rule name again to modify the name STOREKEEPER TECHNICAL MANUAL 60 Securing the DVR e To edit a rule click the Edit Rule button which will open the settings window e Click the Save button on Step 6 to save any changes e To enable or disable a rule check or uncheck the rule e To delete a rule select the rule and click the Remove button Real Time Monitoring possesses six main configuration settings when creating a r
28. Generate Shift Analysis Manual controls This feature is useful for totalizing a newly added department to the Shift Analysis report Storekeeper will only allow dates that have POS data Select the start date and the end date Click the Generate button to reprocess each of those days Please note that this may take a while To view a sample of the Shift Analysis Report click the Preview Shift Analysis button For an example report see the Shift Analysis Report section STOREKEEPER TECHNICAL MANUAL 52 Securing the DVR Department Setup The Shift Analysis reports supports user defined departments or groups of like events as part of the report s data analysis In other words you can create special categories of data that are totalized and analyzed in the report This department can be added to the Shift Analysis report in the Shift Analysis Setup wizard The setup window is divided between creating a department and a list of all available departments To create modify or delete a department click the Department Setup button 1 2 3 Create a department name The department name set here will be the name displayed on the report Select the category from which the department s data will be extracted Click the Add Department button to create the department You must now add items that can be tracked to the department 4 5 Select the department from the Department List so that the department name is highlighted T
29. Green Brown Yellow White Black 8 Red NOOR WD A Sapphire Serial DCR CRIND Printer 1 arwn 6 Plug one foot of patch cable into the DCR CRIND printer port on the Sapphire System Plug the RJ45 coupler into the other end of the patch cable Plug the RJ45 splitter into the Coupler Plug the existing printer cable into one side of the splitter With the DB9 female to RJ45 Adapter on the DVR end use CRIND pinout a CRIND Pinout 1 goes to 2 blue 6 goes to 5 yellow b Standard Ruby Connections see Above Plug the Cat 5 cable into the RJ45 coupler and the DB9 RJ45 Adapter Sapphire XML This interface is a network interface Ensure that both the Sapphire and the DVR are on the same network SensaTronics Temperature Gauge This interface is a serial interface 1 2 3 Connect one standard female DB9 RJ45 adapter to the Gauge Connect one standard Cat5 cable to the DB9 adapter Plug in one standard female DB9 RJ45 adapter to the Cat 5 cable and insert it into an available serial port on the DVR Subshop 2000 Subway This interface is a network interface Ensure that both the Subshop 2000 and the DVR are on the same network The Proqueue folder on the Subshop 2000 must be shared On the Subshop 2000 1 2 3 To access the Proqueue folder exit the Subshop 2000 software Logon to Windows as the administrator a The default user account is owner b The defau
30. Gulfcoast Support WkSt6 Gulfcoast Support WkSt Gulfcoast Support WkSt8 m Gulfcoast Support WkSt9 Gulfcoast Gulfcoast Support WkSt10 Gulfcoast Support WkSt11 Gulfcoast Support WkSH2 e H e p d e S k EE a gt Double Click to make a connection Ultravnc PC support Gulfcoast Software Solutions Before making a connection i Feature Disabled Close Storekeeper provides a help utility that allows Gulfcoast support staff to access the DVR at the click of a button for troubleshooting purposes 1 Click the Help button under the camera viewing area 2 Choose the One Click Online Help option from the menu The Gulfcoast One Click Help application will appear 3 Follow the instructions to call Gulfcoast support and get your ticket 4 Double click the workstation your technician indicates to make a connection The Close button will close the application About the System Status Camera 1 OK Camera 2 OK o o S Camera 3 OK No Status Determined a Your camera is currently online and Z Camera 4 OK Camera Currently Online Has Not Be d has been online since the status was Z Camera Currently Online Was Recer ost checked Cameras Drives Camera 5 OK Camera 6 OK Camera Currently Online Recently G Z Camera 7 OK Camera Currently Online Was Recer Camera 8 OK Camera Currently Offline Went Offlin Camera 9 OK Camera Currently Offline Has Been 4 w
31. MANUAL 137 Configuring Data Capture o Data Source Serial o Data Device Set to desired serial port o Data Type General 1 or General 2 o Incoming Automatically Set o Save As Sets Storekeeper Device ID o Raw Capture RC Gulfcoast Use Only SensaTronics Temperature Gauge The SensaTronics Temperature Gauge is a serial device Use a standard Cat5 and DB9 to RJ45 converters that are fully pinned out Device Setup e Connect one standard female DB9 RJ45 adapter to the Gauge e Connect one standard Cat5 cable to the DB9 adapter e Plug in one standard female DB9 RJ45 adapter to the Cat 5 cable and insert the cable into an available serial port on the DVR Storekeeper Setup e Data Interface Tab o Record Data Check o Data Source Serial o Data Device Set to Desired Serial Port o Data Type SensaTronics Temp o Incoming Automatically Set o Save As Sets Storekeeper Device ID o Raw Capture RC Gulfcoast Use Only Subshop 2000 This is a network interface Storekeeper can connect to the Subshop 2000 register either directly through the network IP address or through a mapped drive connection If the Windows version of the Subshop 2000 is Windows Server 2000 or later then the Subshop 2000 supports the mapped drive connection This is the preferred method of connecting to the Subshop 2000 Device Setup e To access the Proqueue folder exit the Subshop 2000 software e Logon to Windows as the administr
32. Manager in the service list right click the service and click Stop if it says that the service is running 7 Navigate to the MediaManager subfolder of the Storekeeper folder usually C Program Files Storekeeper MediaManager You can click Start gt My Computer to open up Explorer to navigate there 8 Delete the contents of the MediaManager folder by selecting all files and pressing the Delete key Answer Yes if prompted 9 Restart the service by following steps 1 through 3 above If the problem persists beyond the above solutions you may need to delete all databases including the GeoVision camera databases and rebuild them all 10 Follow steps 4 through 8 to shutdown the GV Media Manager service and delete its databases 11 Shut down Multicam on the local DVR or the site you are connected to 12 Run the GeoVision Repair DataBase Utility 13 Restart the service by following steps 1 through 3 above The Exception List X List definitions do not match my Point Of Sale POS type or the X List is all zeros You need to run the Storekeeper Configurator Navigate to the Tools subfolder in the Storekeeper folder You can get there by clicking on the Configuration button in the lower right corner selecting Admin Tools and then selecting Open Tools Folder You must exit Storekeeper before continuing Run the Storekeeper Configurator installer Select the correct POS type for your system and choose No when asked if you want to pr
33. Matrix Preview Shift Analysis xit Apply Wetting STOREKEEPER TECHNICAL MANUAL 45 Reports There are several Storekeeper reports Advanced X List Review Audit Report Scorecard Shift Analysis Report Training Report and X List Report To display all Storekeeper reports under the Reports menu check the Storekeeper Reports box under the Reports List To enable or disable a specific Storekeeper report select the Storekeeper Reports button under the Reports List to display the Storekeeper Report Configuration menu Expand the report categories and enable or disable the desired report by checking the box next to each report Advanced X List Report This Report is also titled X List by Cashier Range Displays X List totals by date for a cashier or for all cashiers Totals are calculated 12 00am to 11 59pm Start and stop dates determine the range the report generates its totals Used for trending analysis Review Audit Report Displays the search activity conducted by the user on the date selected Two sections o The Exception List X List items reviewed o All general searches Non Exception Criteria Reviewed Items Categories monitored o Audit Total o Problem o Not Checked o Suspicious o No Problem o Training Each category corresponds to one of the Review Audit settings See Review Audit Configuration for more information Scorecard This report allows for a quick grading of multiple criteria Can be used t
34. Proprietary Report Shift Summary Store amp Forward Report 2 Choose the appropriate category and click the Add button To remove a report e Select the report and click the Delete button Please note that at least one report of that type must be present Storekeeper will simply disable the selected report if no other copy of that specific type of report exists STOREKEEPER TECHNICAL MANUAL 49 Securing the DVR Store Setup Various reports generate their totals based on the shift times and the time of the End of Day EOD Storekeeper allows up to six shifts and a notation for when the EOD occurs To setup the store details 1 2 Click the Store Details button The EOD setup indicates when the store EOD is expected to occur It should be set as the last possible time that an EOD will occur at the store Indicate when Storekeeper should totalize the business day totals on the Generate End of Day Reports notation Both of these entries should be set for after the normal End of Day has occurred Set a start time and stop time for each shift Set the stop time of the previous shift and the start time of the next shift to the same time to avoid gaps in the shift times STOREKEEPER TECHNICAL MANUAL Setup Store Details End of Day will happen before 10 00 00 AM gt Generate End of Day Reports at 7 00 00AM Total Number of Shifts Shift 1 Start 6 00 00AM Shift 1 Stop 9 99 99 py Shift
35. To place a DVR into a group e Drag and drop it to the group node e Or right click the DVR select Copy or Cut right click the destination group and select Paste To delete a DVR e Highlight the DVR and click the Delete button e Or right click the DVR and select Delete Deleting a DVR from the All Contacts node will also delete all copies of the DVR deleting a copy of a DVR within a group will only delete that copy To rename a DVR e Select the DVR click on the DVR name a second time type a new name and hit the Enter key or click elsewhere e Or select the DVR name edit the name in the Name textbox upper right and click the Save button e Or right click on the DVR name select Rename type a new name and hit the Enter key or click elsewhere STOREKEEPER TECHNICAL MANUAL 38 Remote How to Import and Export DVR Definitions Storekeeper allows you to import DVR lists from a database or a text file of comma separated values CSV as well as export the current list to a database or CSV file To import a DVR list 1 Click the Import button on the bottom left of the screen 2 Browse to the database or CSV file of DVR definitions 3 Click the Open button To export the DVR list 1 Select the group you wish to export To export all DVRs and groups select the All Servers group To export a specific group and all of its members select that group only Click the Export button on the bottom left of the s
36. Virtual Journal Port through the Topaz terminal A certified Verifone Technician is required to set up the terminals Device Setup Unknown Typically Comm 5 on the terminal is used for Virtual Journal STOREKEEPER TECHNICAL MANUAL 142 Configuring Data Capture Storekeeper Setup e Data Interface Tab o Record Data Place a check mark in this box o Data Source Serial o Data Device Set to Desired Serial Port o Data Type Topaz o Incoming Automatically Set o Save As Sets Storekeeper Device ID o Raw Capture RC Gulfcoast Use Only Wand The Wand is a serial interface that is connected through the printer Device Setup Use the General Printer setup to connect to the printer Storekeeper Setup e Data Interface Tab o Record Data Place a check mark in this box o Data Source Serial o Data Device Set to Desired Serial Port o Data Type Wand o Incoming Automatically Set o Save As Sets Storekeeper Device ID o Raw Capture RC Gulfcoast Use Only Wayne Nucleus Wayne Nucleus Data comes in on only one Serial Port All registers are given an Incoming Data Identification Number to distinguish each Register in the Nucleus This number corresponds to the Incoming Number set on the Data Interface tab For Each Register on the Wayne Nucleus System a corresponding Register Slot must be added with the corresponding Incoming Number ex Register 2 possesses an Incoming number of 2 All Serial Ports for
37. bar select the Add a printer option i If the blue task bar is not present click the File button on the window and select Add a printer The Add Printer Wizard will appear Select the Local printer attached to this computer option and click Next Select the Use the following port option and choose the appropriate serial port This port should not be the port set up in HyperTerminal It must be the other port connected by the null modem cable Under Install Printer Software select Generic on the Manufacturer list and choose the Generic Text Only option from the Printers list Click Next If the wizard states that a driver already exists overwrite the driver This ensures that the driver is a fresh copy Set the name of the printer and click Next Do not share the printer Click Next Print a test page HyperTerminal will display the test page immediately if the serial port is working If no test page prints then the serial port is not functional 5 Print a test page This step is included in the Add a printer wizard To print a test page after the generic printer has already been setup a 92905 Right click on the generic printer in Windows Explorer A menu will appear Click Properties from the menu On the main properties window there is a button to print a text page The serial port can also be changed on the Ports tab HyperTerminal will disp
38. button to Tee Feature Venere create a generic report ema a 2 Click on the name on the list to rename the item H Eva q A Liquor Promo 3 Click on the report to display Promo and modify its details 2I Det Saes Tolak e y R Dept Quantity Totals Dept Percentage Dept Average Transaction P To remove a report H Dept Customer Count e Select the report and click the Delete button There is a list detailing the main report and all of the departments defined for the selected item below the Shift Analysis Report 1 Expand the nodes to view the details of the main section as well as the department sections 2 By default each subsection of the main and department sections is enabled 3 Disabling a subsection will remove the item from the report The list of current user defined departments is located to the left of the details list 4 To add a new department select the department from the department list and click the Add Dept button To remove a department from the report select the department from the list and click the Delete button To set the variance levels for each of the department subsections select the subsection from the details list This will populate the Set Report Feature Variance control which is located just above the available department list Modify the variance by clicking the up and down arrow buttons Storekeeper also allows you to recalculate the Shift Analysis totals by using the
39. by either Money or Quantity Quantity option This option will display the Monitor by Totals controls and give the option to either manually Monitor by Totals ve User defines limits for Amount and define the limits the User defines limits option or have Quantity the preceding criteria set the threshold for the current event ee ee Device determines limits option Manually setting limits Ee Operator Quantity Limit on quantity and amount opens the Static Count Settings bi r 7 control panel Amount Limit 0 With the Static Count Settings controls you can set the cumulative total threshold for the entire group When the event group reaches this total in either quantity or amount an alert is issued regardless of the number of events Setting the Quantity Limit or the Amount Limit value to Kc ka zero disables this threshold The Any Even option allows you to check any dollar amount choose Any or only dollar amounts that do not have cents choose Even The Operator option tells the rule how to flag the totals the greater than equal to symbol is default gt Please note that only the last event in the rule is totalized The Device determines limits option is used when a preceding event automatically sets the amount threshold for the last event in the rule The RTM rule will then verify that the last entry is equal to the threshold set by the preceding event For example if RTM is monitoring Safe Dro
40. capture cards If Multicam has been properly configured this mode will display Multicam s live video screen and give you access to Multicam s menus See How to Use GeoVision s Multicam for detailed instructions on this option STOREKEEPER TECHNICAL MANUAL 8 Review Review General Search One of Storekeeper s most valuable tools is its ability to allow managers and other employees to review POS and video activity This feature enables you to pinpoint significant events through sophisticated data and video mining techniques all from a simple and intuitive user interface Tracking suspicious activity trending and increased employee manageability and accountability are only a few of the advantages To review video audio and data click the Review button in the upper left of the screen You can search by video event or you can search the register data How to Search by Video Event To search by video event 1 2 Click the Search Video button Highlight a camera from the camera list 1 e This will bring up a calendar icon 2 displaying any year for which there is video as well as display the selected camera in the camera viewing area if it was not already visible Expand the year node and select the month and day you want to review A list of available video event start times will appear 3 Double click any video event start time to automatically begin playback from that time Alternately highlight the time you
41. each register are set to the Serial port that receives the Wayne Nucleus Data Device Setup e Software Setup in the Nucleus Security Option Select the Wayne Nucleus emblem at the top of the screen Select the Programming option Select the Security option Enable On save then log off Select Clear Reboot the Wayne Nucleus press the red button The POS interface connects to Port 4 on the edge port via a DB9 connector One Serial port is used for all terminals together Pin out a standard DB9 to RJ45 for both the Register and the DVR Connect to both DB9 adapters with a standard Cat5 cable O O 0O O0 0 Storekeeper Setup e Data Interface Tab STOREKEEPER TECHNICAL MANUAL 143 Configuring Data Capture Record Data Data Source Data Device Data Type Incoming Save As Raw Capture RC DE Er OG e Wayne Plus Wayne Plus data receives its data from each of the terminals via the printer Device Setup Unplug the printer cable from the port on POS Plug a DB9 to RJ45 Adapter standard pinout into the printer port on the POS Plug an RJ45 splitter into the DB9 adapter Check Serial Set to desired Serial Port Wayne Nucleus Manually set for each Register Sets Storekeeper Device ID Gulfcoast Use Only Plug 1 5 ft patch cable into one side of the splitter Place a DB9 to RJ45 adapter standard pinout on the other end of the patch cable and connect to an existing printer cable The Cat 5 from the PO
42. ee Video 3 Select Archive Video and Data Sa ee 4 Browse to the backup file 5 Click Open 6 You may then review the backup as you would any video and data For more information on reviewing video and data see How to Review Video and Data How to Open a Data File To open a data file Click the Connect button Choose Local Files Select Data Browse to the data file you wish to view Click Open For more information on reviewing the data see Review arons STOREKEEPER TECHNICAL MANUAL 28 Connect How to Open a Video File To view all of the video files in a folder Click the Connect button Choose Local Files Select Video Browse to a video file you wish to view Click Open For more information on reviewing the video see Review Hi Fb tabu gt How to Connect to a Remote DVR You can use Storekeeper to remotely view other Gulfcoast DVRs video data and audio A given remote DVR must be configured to allow remote connections for this feature to work Additionally a network connection is required at both the viewing location and any remote sites For more information on how to connect to a remote site please see Connecting to a Remote DVR STOREKEEPER TECHNICAL MANUAL 29 Remote Remote Connecting to a Remote DVR You may need to login to a higher level account to access this feature Connect Review Live am eum aaa Search for gt specific server Site List EHO All Serve
43. feature allows you to email important information and attachments including images and reports to contacts in your contact list For the email feature to be usable a contact list must be configured along with the email server settings See How to Configure Email Settings for more information Let ist report Cancel An The email screen allows you to choose recipients enter an email subject compose a message and send attachments e Add the appropriate contacts by highlighting them in the contact list and clicking the To gt gt button e To remove a contact from the list of recipients highlight the recipient and click the lt lt To button e Similarly to add a contact to the carbon copy CC list highlight the contact and click the CC gt gt button e To remove a contact from the CC list highlight the recipient and click the lt lt CC button The subject line text box is located under the Status label on the right hand side of the form A subject must be entered for successful email transmission to occur however a message is optional If you are emailing a report or picture the report or picture will be listed in the attachments drop down box located to the left of the Clear button beneath the message box e The Send button sends an email to the selected recipients e The Status label indicates the progress of the transmission and whether or not it was successful e The Cancel button cancels email transmissions
44. great bandwidth For slower less reliable networks we recommend setting this value to Modem When set to Modem downloads may be slower but more reliable About Cache Size The option defines how many megabytes of downloaded video audio and data to keep on hand The cache allows you to download information once and review it multiple times without having to waste bandwidth and time re downloading the same items The cache is stored in a subfolder of Storekeeper and is thus limited to the available space of drive Storekeeper was installed to Increase the cache size if you find you are re downloading the same information too often Decrease the cache size if you are running into drive space issues STOREKEEPER TECHNICAL MANUAL 40 Reports Reports B You may need to login to a higher level account to access this feature Basic Tasks o EEEN 10 21 2010 bd DCH Statistical naa Report Department Report e mme e mme Cashier Report Category Report Conversion Report Daily Summary Store Forward Report Fuel Point Hose Wetwork Product e mme e mme Report Hourly Report Report Proprietary Report Shift Summary oo on namm e mme o amm o e mme Tank Report Tax Report Tier Pr Report Tracking Report Review Audit Shift Analysis Rist By Cashier Rist By Cashier Rist By Cashier e mme er mmm Training Report Xlist Business Day Xlist by Cashier Business Day Range Shift Storekeeper offers many reports including Stor
45. highlight it in the Streams List and click the Close button 8 Click the Streams button or the X button in the upper right corner on the Streams List to hide the Streams List cameras You can also right click individual cameras and click Open or Close to uy You can right click the All Video node and select Open to view all available display or hide specific cameras STOREKEEPER TECHNICAL MANUAL 33 Remote The camera layout buttons are blue and are located below the camera viewing area Each layout button presents a generic visual representation of the camera layout it will display when clicked How to Swap Cameras With the exception of the 6 and 24 camera views Remote Live layouts support camera swapping To swap the positions of any two cameras 1 Single click the first camera 2 Then single click the second that you wish to exchange positions with 3 To view a full screen version of a camera double click the image For 6 and 24 camera layouts single clicking a camera view will bring the camera to a full screen view Single clicking again will revert to the previous layout The Previous Page and Next Page buttons will bring up the previous or next page of cameras respectively For instance if a three camera layout is selected clicking the Next Page button once will display cameras 4 5 and 6 How to Listen to Remote Audio Streams Click the Streams List button on the bottom right corner of the screen to display aud
46. in real time click the Live button near the upper left corner and select one of the three options Video Only Video and Data and Video Only Multicam Video And Data Multicam General Functionality Both Video Only mode and Video and Data mode can display live video feeds simultaneously Each video feed contains a camera tag which indentifies or describes that camera If the system is setup to capture audio audio controls will be visible on the far right A drop down menu enables you to select which channel of live audio to listen to Audio Channel 1 is selected by default when Storekeeper starts A vertical slider bar enables you to adjust the volume of the live audio How to Adjust the Camera Viewing Area The camera viewing area displays video in real time Three sets of buttons allow you to navigate through the available video devices the camera number buttons the camera layout buttons and the BACK FWD camera buttons 1234 5 6 7 8 9 1011 12 13 14 15 16 The camera number CHOOSE CAMERAS buttons are located at BY NUMBERS the bottom left hand side of the camera viewing area Clicking one will display only the camera that corresponds to that button For instance clicking 1 will instantly present you with a full screen view of the first camera in the list STOREKEEPER TECHNICAL MANUAL 4 Live The camera layout buttons are located on the upper right hand side of the camera viewing area
47. monitor onto other security monitors click the Copy button 7 Select another security monitor from the security monitor list 8 Click the Paste button How to Set Monitor Coordinates You can set which physical monitor to display the security monitor application on by selecting a monitor from the Choose a Monitor drop down list This list will automatically apply the selected monitor s coordinates to the X and Y text boxes You can override these values by manually entering coordinates into the X and Y text boxes Select the resolution to display the security monitor by clicking on the resolution drop down control By default the security monitor is set to 800x600 How to Choose Which Cameras to Display Choose the mode to display cameras from the drop down box below the security monitor title e f you select Quad then each of the four cameras you configure will be displayed in a 2x2 layout e f you select Single only the left most camera on the configuration form will be displayed e f you select Scan then only those cameras you check the Scan option on will be displayed one at a time Scan mode will rotate through the configured cameras pausing on each one How to Configure a Camera for a Security Monitor 1 Change the Camera Number box to the index of the GeoVision camera you want to display on the security monitor 2 If you want to connect to the camera via GeoVision s Webcam Server perhaps you want to display a differe
48. need STOREKEEPER TECHNICAL MANUAL 88 Troubleshooting administrator rights to run the Net interop library installer microsoft interopformsredist msi which can also be found in the Tools subfolder of Storekeeper If Net 3 5 is installed it may be corrupted Yes we have seen this happen before You may need to uninstall all versions of Net and reinstall them again before reinstalling Storekeeper Problems running Storekeeper in Windows Vista or Windows 7 Verify that Storekeeper is loading with administrator privileges You may need to right click the Storekeeper executable click Properties select the Compatibility tab and check Run this program as an administrator You may have to reinstall Storekeeper with administrator privileges as well You can do so by right clicking the Storekeeper installer and selecting Run as administrator don t see any Point Of Sale POS data or POS data is garbled or has funny characters e Is the POS configuration correct in Storekeeper If so see Configuring Data Capture e ls the POS interface serial o Iso Troubleshoot a Serial Port Troubleshooting POS Cable Connections Troubleshoot a POS to See If It Is Transmitting Data o If not Contact Gulfcoast Software Solutions LLC How to Troubleshoot a Serial Port Verify Windows functionality 1 Determine that Windows recognizes the serial port and that it shows no errors Browse to the Device Manager located in Control P
49. of overlap among the categories Convention Description This icon identifies warning information or an otherwise important alert This icon identifies tips tricks and shortcuts You will see this icon where the manual suggests or requires a software installation i This icon identifies an action that may require you to first login to a higher level account This icon identifies licensed features STOREKEEPER TECHNICAL MANUAL ix What s New for Storekeeper 3 5 The Gulfcoast software suite now features several updates and additions that enhance its functionality efficiency and usability If you have been using Transearch 3 4 or an earlier version prior to using Storekeeper you should make particular note of these updates They are summarized briefly here and integrated where appropriate in the body of the manual Live e A live video data relationship feature has been added When you click a camera the associated live data device will display Conversely when you switch between live data devices the cameras that are associated with them display in the most prominent camera positions e Remote Live Mode now includes a two way audio feature e Remote Live Mode now features PTZ control for remote PTZ cameras e Mouse wheel scrolling has been added to live data panels e Mouse wheel zooming has been added to local live video Review e The backup interface now displays the availa
50. on Gilbarco CPU Crimp the DVR end into pins 2 and 5 plug the cable into the female DB9 to RJ45 adaptor and connect to a serial port on DVR Pin out a standard male DB9 to RJ45 DVR end Go into G Site programming set Journal Printer to Security and reboot For G Site software version 97 1 25 Make the following changes a G Site end crimp pins 2 4 amp 5 and put a jumper from 1 to 8 b DVR end pin 2 from G Site to pin 2 at DVR 4 from G Site to 5 at DVR and 5 from G Site to 4 at DVR c Go to G Site Programming and set Journal Printer to Citizen 3530 and Reboot the G Site STOREKEEPER TECHNICAL MANUAL 93 Troubleshooting Gilbarco New Style Black case This setup is the same as that of the Gilbarco Old Style with the following exceptions 1 Use three conductors of Cat 5 cable Crimp the Gilbarco end in pins 2 4 amp 5 and puta jumper from pins 1 to 8 2 On the DVR end Pin out a DB9 Female to RJ45 connector to Standard pin out as shown on the top of the page 3 Crimp the RJ45 DVR end as follows Pin 2 from POS to Pin 2 at DVR Pin 4 from POS to Pin 5 at DVR and Pin 5 from POS to PIN 4 at DVR Micros 3700 This interface is a network interface and requires that both the Micros 3700 and the DVR are on the same network The Micros 3700 uses a mapped drive connection to communicate with the Gulfcoast DVR In addition the batch file that manages the End Of Day journal archive must be modified to include
51. serial device If Windows says the device is 3 then the tag should be COMM3 The section contains three tags with these defaults 1 BAUDRATE 9600 2 PARITY 0 3 STOPBITS 1 ii DEVICE1 Directs the data from the terminals to the specified serial device The device type is always COMM The device type id is set to the serial device number using our example above the device type id should equal 3 Defaults are as follows 1 DEVICETYPE COMM 2 DEVICETYPEID 3 iii TERM1 Sets each terminal to send out data to the specified device There should be a tag for each terminal at the location Device Id refers to the Device created above SPYTYPE is always set to TVS 1 DEVICEID 1 2 SPYTYPE TVS Save the changes to the AlohaSpy ini file and exit Restart the Aloha Spy Service in Windows To restart the service go to Control Panel gt Administrative Tools gt Services In the Services Window locate the AlohaSpy service Right click on the service and choose Restart If it is already stopped click Start STOREKEEPER TECHNICAL MANUAL 118 Configuring Data Capture Storekeeper Settings e Data Interface Tab o Record Data Check o Data Source Serial o Data Device Set to desired serial port o Data Type Aloha o Incoming Modify to reflect Aloha terminal o Save As Sets Storekeeper Device ID o Raw Capture RC Gulfcoast Use Only Do Not Use Armored Safe BiComm Armored Safe BiComm uses the CacheTALK III prot
52. the no sales in a shift Measures the total number of transactions in a given shift Lists all employees actively using the cash register This category also lists their first transaction time and their last transaction time Counts the total number of items sold in the displayed department Each section of the report is followed by the Variance subsection The Variance percentage is the degree to which the current selected day s totals deviate from the averages of the previous weeks For an example report see Shift Analysis Report Positive percentages indicate the value of the current week is greater than the average Negative percentages indicate the value is less than the average Greater the differences in the percentage greater variance from the average category value Where variance difference is equal to the averages variance 0 Define allowed variances when setting up the Shift Analysis report Setting the threshold indicates which variations in the averages are normal and which variation indicates unusual activity Values that are beyond the customizable thresholds for that category are highlighted The Shift Analysis report also includes the Decision Matrix The Decision Matrix is a set of rules that seeks to identify trends by comparing each category s variances in the Shift Analysis with STOREKEEPER TECHNICAL MANUAL 47 Securing the DVR the other categories see Shift Analysis Decision Matrix Setup F
53. time STOREKEEPER TECHNICAL MANUAL 65 Securing the DVR Step Six Select Criteria This is the menu where the criteria is set for the RTM rule RTM searches each line of data for text that contains the criteria The criteria are not case sensitive but they are sensitive to spaces Due to the large number of rules that must be verified for each line Storekeeper requires that each criterion is matched to a data category Select Criteria See Advanced Data Searches Setting the Amount or Step 6 of 6 Quantity fields along with the operator will ensure that Select Criteria for the Rule This will only events that have an amount or quantity specified will determine the trigger for alerts be checked by the RTM rule Setting the values to zero disables the Amount and Quantity fields Please note Criteria that journal or system data may not have quantities or Category ifem el amounts and using these fields may cause these entries to be ignored Criteria is b selected values Amount 0 to disable gt Event order for the Real Time Monitoring rule is very Quantity 0 to disable g important Each event in the list is automatically linked to ae the preceding and next events if applicable The first a pre EE event entered will be the first event checked in the RTM rule RTM will only begin to search for the next event when the preceding event occurs This event will only trigger the next appropriate action if the event occurs Lis
54. 4 w p Storekeeper s System Status feature provides a visual view and textual information about the status of various aspects of a Gulfcoast DVR including the cameras drives and servers Click the System Status button on the bottom of the screen to view the system status panel Camera Status STOREKEEPER TECHNICAL MANUAL 80 Service and Support Click the Cameras button to view the status of the connected cameras This reveals a three paneled frame that shows the camera list status key and status description Each camera in the list shows a status name and brief description The status is indicated by a colored icon The key panel describes what each status icon means To display a full length description of the status including troubleshooting techniques highlight the status in the Key panel Drive Status To view a list of hard drives and available space click the Drives button Hit the Refresh button to refresh the list Server Status in You may need to login to a higher level account to access parts of this feature To view the status of the GeoVision Webcam Server the Gulfcoast Live Server or the Gulfcoast Remote Video Server click the Server Status button Remote users cannot see or hear live audio if the GeoVision Webcam Server is not running Remote users cannot connect to the DVR if the Gulfcoast Live Server is not running and remote users cannot review video audio and data if the Gulfcoast Remote Video Serv
55. 78 Service and Support Service and Support How to Access the User Manual 1 Click the Help button 2 Select the Software User Manual menu option 3 Click a topic from the list on the left to bring up the corresponding information on the right How to View Software Version Information Each version of Storekeeper comes with a specific pre defined feature set For troubleshooting purposes it is often useful to know which version of Storekeeper is installed at a given site 1 Click on the Help button 2 Choose About Storekeeper from the menu to bring up the About screen The About screen includes a Gulfcoast technical support telephone number b Gulfcoast website address c Software version d Copyright information e Versions of various Gulfcoast Software Suite components 3 To exit the About screen click anywhere on the About screen The Check Databases button will display a tabular list of all Storekeeper databases along with their version numbers and any available notes e Technical issues can often be resolved by reporting the database version to a Gulfcoast support staff member e To exit the Check Databases screen click anywhere on the area surrounding the database list STOREKEEPER TECHNICAL MANUAL 79 Service and Support About One Click Online Help Gulfcoast One Click Help Gulfcoast Support WkSH Gulfcoast Support WkSt2 Gulfcoast Support WkSt3 Gulfcoast Support WkSt4 Gulfcoast Support WkSt5
56. Camera 4 Camera 5 Camera 6 SII KI Email Settings Bob Thomas lt bthomas qguifcoastsoftware com gt Subject Video Lost Message The camera is not recording Alert Name Video Lost ave Storekeeper offers custom email alerts for Real Time Monitoring Currently email alerts are the only available alert To create modify or delete a new alert click the Configuration button at the bottom right corner of the screen and select the Create Alerts option The Real Time Monitoring wizard also has a link to this wizard STOREKEEPER TECHNICAL MANUAL 67 Securing the DVR Alerts are categorized by their alert type e g email under the Custom Alerts list Click on the alert in a category to view the alert s details To remove an alert select the alert and click the Delete button How to Email an Alert To create a new email alert Click the New button Select a name or group from the Email Contact List Click the To gt gt button Type a subject line and a message to complete the email alert Save the alert by typing a name for the alert in the Alert Name box Click the Save button To edit the alert select the alert to edit and its details will display Make any changes and click the Save button 8 When asked if you want to overwrite click Yes PIE O1 CON ci To remove a name from the email list 1 Click on the list A cursor will appear similar to
57. Clicking a camera layout button will arrange the cameras in the layout indicated on the button CAMERA LAYOUT OPTIONS SCAN THROUGH ALL CAMERAS NEXT OR PREVIOUS CAMERAS Screen Shot Log In Minimize For an NxN layout e a layout that is as many cameras tall as it is wide single clicking any given camera will display it in full screen mode Single clicking the full screen camera will return to the previous layout For a non NxN layout single clicking a camera will select it for swapping with another camera to swap it simply single click a second camera and watch the two switch places in the layout Double clicking a camera will bring it to full screen size Double clicking a full screen camera will revert to the previous layout The Scan button is located beneath the camera layout buttons Clicking the Scan button will rotate through a full screen view of each camera with a pause in between To turn the camera scan off simply click the Scan button again The FWD and BACK buttons are located at the bottom right corner of the camera viewing area just above the date time stamp Clicking the FWD button will take you to the next available screen of cameras which will be arranged in the selected layout Clicking the BACK button will take you to the previous screen of cameras which will be arranged in the selected layout STOREKEEPER TECHNICAL MANUAL 5 Live How to Refresh the Camera Viewing Area If the camera setup has ch
58. DB9 to RJ45 converter 3 On the DVR pin out DB9 to RJ45 as follows a Serial port pins Send amp Receive are swapped 2 amp 3 b Pin 2 is black pin 3 is orange c Ground green goes to pin 5 d Remove all other pins they are not used 4 Note Armored Safe documents state that the pin out should be a straight through and not a null modem Armored Safe CacheTALk III The Armored Safe CacheTALK III interface requires the use of the Armored Safe CacheTALkK III device to communicate with the Armored Safe The CacheTALK III device typically uses a female to female straight through serial cable to communicate with the Armored Safe Create a Y connection between the safe and the CacheTALK III device According to the Armored Safe documentation pins 2 and 3 are switched at the safe Therefore pin 2 is the transmit line TxD at the Armored Safe and the receive line RxD at the DVR Pin out one standard female DB9 RJ45 and one standard male DB9 RJ45 Plug one standard Cat5 into the female DB9 RJ45 adapter Plug the other end of the Cat5 cable into RJ45 coupler Connect the RJ45 splitter to the coupler Plug one standard Cat5 cable into one side of the splitter Connect the other end of the Cat5 cable into the male DB9 RJ45 Disconnect the CacheTALK III from the Armored Safe and connect it to the male DB9 RJ45 Plug the female DB9 RJ45 into the Armored Safe s now vacant serial port 9 Test the connection
59. Device ID o Raw Capture RC Gulfcoast Use Only AT Systems See Garda CMS800 interface Autogas This is a network interface and requires that the Autogas and the DVR share the same network Communication is facilitated through the Windows network via the Mapped Drive connection Device Setup e Windows NetBEUI Protocol optional o If the Autogas register does not appear on the Network under My Network Places in Windows the NetBEUI protocol must be enabled o On the DVR browse to the Control Panel gt Network Connections page Select the Local Area Connection that is connected to the same network as the Autogas o Open the Local Area Connection Properties page o Click the Install button select Protocol and click the Add button to add the protocol o Enable the NetBEUI protocol and click OK to install the protocol o For Autogas registers using the Windows Server 2000 OS the NetBEUI protocol must come from the Windows Server 2000 version of the NetBEUI protocol since the protocols are different between versions of Windows e Autogas Configuration o Share the POS folder on the Autogas register o The folder may already be shared e DVR Mapped Drive Connection o In Windows browse to the Autogas register through My Network Places o Select the C Drive right click on the folder and select Map Drive o Select the appropriate drive letter and click the Ok button
60. E 41 How to Preview a Report esses sect ieee Eege NEES ENEE ENEE EEN AAESEENE NEEN REENEN eg 42 How to Email a e EE 42 How to Quickly Printa e 42 HOw t Savea E EE 42 Sched ling Reports seii cence tenet eae Danaa a aoee aiana 43 How to Configure Ee Sica cio eel il EA a a A A a Ae te 45 About Storekeeper REPOrS 192 cedaveiecsnde de NEES SNE ENEE ENEE ENEE NEEN 45 Point Of Sale Specific Reports o 4 enced Gastown ea eens Oaeen i eae 49 STEE share iglesia lh tee Eet 50 Shift Analysis e EE 51 Re Ee E 53 Shift Analysis Decision Matrix Setup uk 54 How to Export the Report Configuration ENNEN 55 Scorecard e EE 56 How to Configure the Grading System ccccceeceeennee rete eee eeeceeeeeeeee ee tteeedaeeeeeeeeeeneeee 56 How to Configure a Scorecard ME 57 Real Time Monitoring zess geseg ege 59 Monitoring euer E 59 Step One Limit Datastream ss cccicisesedaceagislaeasiienthoeenna tel aniandbekh ie eee 61 Step Two Schedule Time EE 62 Step Three Time Frame ergi degeeeet t geed dee Geer 63 Step FOU Event LIMMS reiteen EE ee EREE EE E EEAO E EEEE RE 64 Step Five Select Alerts 2 ue 65 Step Six Select Chile EE 66 Creating Real Time Monitoring Alerts enn 67 Howto Gu EI un EE 68 STOREKEEPER TECHNICAL MANUAL iil Table of Contents Securing th EE 69 How to Manage User ACCOUNTS x ce 252 ees e EE eet tere eees aes 69 How to Lock Storekeeper after User Inactivity eeeecceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
61. Empl 20 0 All Discount Dis 20 0 All Error Correct Delete Item 0 0 All Coupon Coupon 0 D e L H V Review Audit Enabled Fang Menu Font C Highlight Color enu Font Color F Auto Review On at Startup Clear Review E Show Higght in Jounal and Receipt Click an tem in the 6 IV Highlight Mini Mode e lth te WW Vo Problem Fwa Column of an Rem in the Menu Font Color fat Problem Zr Column to change its ES WW Suspicious 8 WW Training 9 2 No Receipt Number Variance S 10 5 Checking Show Highlight in Journal and Receipt allows for visual confirmation of items that are reviewed Items can still be monitored for whether they have been reviewed or not even if this is unchecked 6 Checking Highlight Mini Mode will cause the journal to display a small colored highlight to the left of the exception item as opposed to highlighting the entire line You can set the width of the highlight by entering a value from 1 to 20 into the text box 7 Checking Highlight Full Line will highlight the full transaction and not just a small area to the left of the exception item 8 Checking Highlight Receipt will highlight the full transaction for the item selected from the search results This provides a visual way to match up the item selected from the search results in the receipt window and the full transaction with which it is associated You can change the receipt highlight color to suit your preference Click the Receipt Color button to
62. GULFCOAST USorTWaARE SOLUTIONS Storekeeper Technical Manual Version 3 5 Revised 5 9 2012 2012 Table of Contents Table of Contents About Gulfcoast s Storekeeper Software cccssssesseeseeeees Ix About This Guide beetebuerg ix What s New for Storekeeper 3 5 cccceesseseeseeceneeseneesenenseaes X WIE EAE D DEE D DN GDA gege A E E A E E E E E E E E E T ETE X REDONS eeng D Net xi GE WING SIAM CG WE 1 How to Register Storekeeper AEN 1 How to EGG EE 2 How to Minimize and Exit Storekeeper EE 3 How to Ge oy NC 3 How to Reinstall StorekKee per eeseesesessessesssessesesssesseesseseeseseeeeseseeeeeesseeeeeeeeeeea 3 VC 4 General le en 4 How to Adjust the Camera Viewing Area cccceecceeetenee rete rete eeeenneeeeeeeeeeeeeeecaeeeeeeeeerteee 4 How to Refresh the Camera Viewing Arez kee 6 How to Save Print and Email Camera Pictures 6 How to Magnify Camera Pictures 7 Video and Data Mode Video Only Mode and Multtcam 7 About Video and Data Mode AAA 7 ADGUL Video Only MOOG sissccsicesceienetineicasnutancalaniauessnvcetesdnyd EEE ENEE RERE 8 About le EE 8 TE H General e EE 9 How to Search by Video Event ENEE 9 STOREKEEPER TECHNICAL MANUAL i Table of Contents How to Search with Ae Eeer hee ca hided daa esac shee cased dudes dered deen EEN 10 How to Conduct an Advanced Data Search eee eee eeenee eee ee ee eeteeeneeeeeeeeeeeeeeee 11 Searching with the Exception List Len
63. OREKEEPER TECHNICAL MANUAL 11 Review System Refers to internal messages or internal interfaces within Storekeeper Real Time Monitoring Remote Access Log Interface Camera Status etc Journal Refers to the collection of journal entries from the interface a catch all for items that don t fall within one of the other four data types For a list of the data interfaces considered part of the System data type click Configuration select System Configuration select the Data Interface 1 12 tab w set Data Source for any device to System set Data Device to Local System and click the drop down arrow for the Data Type The list of data types that display are the data interfaces considered part of the System data type Searching by data type is useful if a search criteria result displays multiple types of data each containing the criteria To search by data type 1 Select the type from the list 2 Click the Search button 3 To disable searching by type select the blank option in the Type list Storekeeper also offers the ability to search for items that meet a certain dollar amount or quantity For instance you can choose to search all transactions over 100 dollars or all transactions with negative dollar amounts To search by amount 1 Select Amount from the drop down box even amounts dollar values ending in 00 Even dollar amounts are often the w In the next drop down box you can choose to search by any a
64. PER TECHNICAL MANUAL 43 Reports Output Mode Step 2 Email Contact 2 Eau Email Contact S f All Contacts a Le Bob Thomas Gulfcoast Support Subject a Tim Lindblom The Schedule Reports feature currently allows two methods of sending reports email and automatic printing 1 To switch between modes select the appropriate option on the Output Option drop down box 2 To print a report select the destination printer from the drop down box Printers not found on this list must be setup in Windows first 3 To email a report select the Email Contact from the email contact list Click the lt lt To button to set the email address Fill in the Subject and the Message How to Schedule the Report Step 3 Schedule Report Advanced xlist Report Name Schedule Time Review Audit Shift Analysis Training Report xlist Business Day xlist by Cashier xlist by Shift lt lt Remove The list on the left shows all available reports Only reports that have been enabled will display on this list To schedule a report 1 Select the report from the report list and click Add gt gt button a The report will then be scheduled using the rules set in Step 1 and 2 b The same report can be added to the schedule reports list as long as the options are different This allows the same report to be highly customizable 2 To remove a report from the schedule select the report from the list on the ri
65. S to the DVR will plug into the open side of the splitter Crimp a Cat 5 pair on the POS end into pins 3 amp 5 Pin the DB9 toRJ45 adapter at the DVR end standard pinout Crimp the Cat 5 pair on DVR end into pins 2 amp 5 Storekeeper Setup Data Interface Tab o Record Data Data Source Data Device Data Type Incoming Save As o Raw Capture RC Serial Port Settings 1 12 or 13 16 Tab o Baud Parity Data Bit Stop Bit Flow Control 00000 DIE EI STOREKEEPER TECHNICAL MANUAL Check Serial Set to desired Serial Port Wayne Nucleus Manually set for each Register Sets Storekeeper Device ID Gulfcoast Use Only 4800 None 8 1 None 144 Configuring Data Capture Standard Cabling Network Cat5 cable 568B Both ends are the same RJ45 Pin ANA AaAA WD Crossover Cat5 RJ45 Side 1 Pin ANA aA WD Signal Description TX_D1 Transmit Data TX_D1 Transmit Data RX_D2 Receive Data BI_D3 Bi directional Data BI_D3 Bi directional Data RX_D2 Receive Data BI_D4 Bi directional Data BI_D4 Bi directional Data Color 1 RJ45 Side 2 Orange White 1 Orange 2 Green White 3 Blue 4 Blue White 5 Green 6 White Brown 7 Brown 8 Standard DB9 RJ45 Adapter DB9 Pin RJ45 Pin D 4 OD P UNS D JO DP WD Signal Description DCD Data Carrier Detect RxD Receive Data TxD Transmit Data DTR Data Terminal Data GND Ground DSR Data Set Ready RTS Re
66. Safe This interface is a network interface Ensure that both the Tidel Smart Safe and the DVR are on the same network Topaz Multicast This interface is a network interface Ensure that both the Subshop 2000 and the DVR are on the same network Wand This interface connects via the register s printer Use the steps for the General Printer to connect to the Wand Wayne Plus 1 arwn Oo ON CH Unplug the printer cable from the port on POS Plug the DB9 to RJ45 Adapter standard pinout into the printer port on the POS Plug the RJ45 splitter into the DB9 Adapter Plug a 1 5 ft patch cable into one side of the splitter Place the DB9 to RJ45 Adapter standard pinout on the other end of the patch cable and connect to the existing printer cable The Cat 5 from the POS to the DVR will plug into the open side of the splitter Crimp the Cat 5 pair on the POS end into pins 3 amp 5 Pin the DB9 toRJ45 Adapter at the DVR end standard pinout Crimp the Cat 5 pair on the DVR end into pins 2 amp 5 STOREKEEPER TECHNICAL MANUAL 98 Troubleshooting Wayne Nucleus 1 Software Setup in the Nucleus Security Option a Select the Wayne Nucleus emblem at the top of the screen b Select the Programming option c Select the Security option d Enable On save then log off Select Clear e Reboot the Wayne Nucleus press the red button The POS interface connects to Port 4 on the edge port via a DB9 connector One Serial port
67. UAL 135 Configuring Data Capture Ruby Thermal Printer The Ruby thermal printer is generally a print on demand interface and does not give all transactions Certain transactions can be forced to print from the Ruby A trained Verifone technician is required to modify the Ruby settings Device Setup Same as the Ruby Dual Printer Storekeeper Setup e Data Interface Tab o Record Data Check o Data Source Serial o Data Device Set to Desired Serial Port o Data Type Ruby o Incoming Automatically Set o Save As Sets Storekeeper Device ID o Raw Capture RC Gulfcoast Use Only Ruby Virtual Journal See Virtual Journal Sapphire CRIND The Sapphire CRIND is the interface that connects to the Sapphire CRIND either through the printer or a dedicated virtual journal port on the Sapphire Device Requirements e Bravo Card installed on the Sapphire e Printer connected to the Sapphire If the printer runs out of paper then the DVR will stop receiving data from the Sapphire e Or Virtual Journal enabled on the Sapphire Device Setup e Pin out a Cat 5 cable as follows Pin 1 amp 6 at the Sapphire end and 2 amp 5 on the DVR end o CRIND Cat5 Pin out 1 at the Sapphire goes to 2 at the DVR 6 goes to 5 e Pin out a standard DB9 RJ45 converter and connect it to the DVR s serial port o Alternately a standard Cat5 cable may be used with a modified DB9 RJ45 converter o On the DB9 Blue wire to Pin2 Yellow wire to Pi
68. UEST 1 0 00 Store 2 Send Order 09 04 2010 19 24 22 Register 2 Pay Check 10162 09 04 2010 19 24 40 CASH 20 00 PS Change 1 36 FRENCH DIP 1 3 79 FRENCH DIP 1 3 79 SIDEKICK 1 0 00 REG LOAD POTET 1 289 Send Order 09 04 2010 19 26 33 Credit Other Cards Chk 10163 VISA 11 18 4 RARMKARKKRKKR OT 1 A E S Pay Check 10163 09 04 2010 19 26 56 E 4 j VISA 11 18 Ge E A Credit Other Cards Chk 10163 lt lt Prev Next gt gt Streams VISA 11 18 E Fee Wi xi i Toggle between Video Only and Video and Data The purpose of the Remote Live screen is to display the camera and register views as they record in real time In Remote mode the Remote Live viewing area is on the right hand side of the screen and includes the camera views camera layout buttons Next Page and Previous Page buttons Video Only and Video amp Data Streams List and Exit buttons as well as an audio volume control In each camera view there is a camera tag identifying the name of the camera and the site with which it is associated When you click the Video Only button the camera viewing area expands to take up the entire screen hiding the live data streams When you click the Video amp Data button the live data streams reappear and the video streams contract to take up only the right hand portion of the screen STOREKEEPER TECHNICAL MANUAL 32 Remote How to View Remote Data Streams To view a data stream of a r
69. a 4 F Camera 5 V Camera 6 V Camera 7 V Camera 8 Camera 9 Camera 10 Camera O dl Camera 12 dl Camera 13 Camera 14 Camera 15 F Camera 16 Review How to Configure Favorites and Default Cameras Storekeeper allows you to logically group cameras These camera groups are called favorites To create a favorite 1 Check only those cameras you want to group together from the Cameras tab click Camera Audio Options if the menu is not visible 2 Click the Favorites tab Click Save Current 4 Supply a name for the favorite when prompted w If you name the group Default then this favorite will always load by default whenever you connect to this remote site or when Storekeeper starts up on your local system When reviewing data from a register you may be asked if you wish to associate this favorite with that data source This can be helpful when you wish to automatically switch between camera groups depending on the information you Cameras Favorites Audio Ea e e Open LC 29 EE ISS Camera Audio Options are viewing For example you could group a few cameras as Register 1 Cameras and another group as Register 2 Cameras By associating these groups with the data sources Register 1 and Register 2 respectively you can automatically switch between those cameras when you switch between search results from ei
70. air of wires for each POS 3 Crimp the Ruby end into pins 1 and 6 and plug the cable into the open side of the splitter 4 Crimp the DVR end into pins 2 and 5 and plug the cable into the DB RJ45 adapter 5 One wire from the pair connects pin 1 at the Ruby to pin 2 at the DVR The other connects pin 6 at the Ruby to pin 5 at the DVR b Modify the DB9 RJ45 adapter method i Pin out a female DB9 to RJ45 adapter at the DVR 1 The blue pin goes into slot 2 2 The yellow pin goes into slot 5 3 Cut and remove all other pins ii Run a standard Cat 5 cable from the POS to the DVR Sapphire Serial for Sapphire Technician Only To set up the virtual printer on the Ruby Sapphire f 2 3 Fastfood must be enabled on the Ruby Ruby Upgrade an unused workstation port to a virtual journal printer option typically port 5 Sapphire Upgrade an unused port on the sapphire to a virtual journal printer option Sapphire Ruby Topaz Serial Virtual Printer 1 Plug a standard Cat5 cable into the Virtual Journal Printer typically port 5 on the register Plug a Sapphire Serial Null Modem DB9 RJ45 into a serial port on the DVR one for each register Plug a Cat 5 cable into the Sapphire Serial Null Modem Adapter If the Sapphire serial adapter is unavailable it is possible to crimp the connections a DB9 modified adapter with standard Cat5 STOREKEEPER TECHNICAL MANUAL 96 Troubleshooting White Blue Orange
71. am 146 Skinning Tee 146 STOREKEEPER TECHNICAL MANUAL vii Table of Contents Viewing Multicam EE 147 Macai ta E 148 How to Use Pysoft s Active Webcam seseeersrrrrrrrrrrrrrrrrrrrrrrrrrrntntnnnnnnnnnnnnn nnna 149 Automatic Date of Birth Check ssssssssnnnnnnnnnnnnunnnnnnnnnnnnnnnnnnnnnn 150 Shift Analysis REPO icccccccccexcccccececevencaceenvieccsodeteneeieenaie 151 How to Configure Storekeeper and Windows Preferences 154 STOREKEEPER TECHNICAL MANUAL viii About Gulfcoast s Storekeeper Software The basic concepts of Storekeeper include connecting to reviewing and watching video audio and data streams Storekeeper allows you to connect to a variety of multimedia sources including the local DVR system or a remote DVR Once connected Storekeeper provides a dynamic live viewing experience that allows you to watch video and data as well as hear audio as it is recorded in real time In addition to Storekeeper s live viewing experience the software suite provides a state of the art reviewing platform allowing you to track and revisit events that are important to your business Storekeeper s reviewing platform allows you to review the local DVR or a remote DVR as well as recorded video audio and data that have been stored on valid backup media such as hard drives removable USB drives CDs and DVDs About This Guide This guide uses the following graphics conventions Note that there may be a degree
72. an test your rule and scoring by choosing a date that has data and clicking Test A window will slide open with your search results and your scoring values 13 Click gt gt to close window 14 If you are satisfied with results click Save Rule w There is no limit to how many rules can be created for each scorecard report 15 Click the Close button when finished 16 Your new report should now display in the Reports panel The new report can also now be scheduled to email or print STOREKEEPER TECHNICAL MANUAL 58 Securing the DVR Real Time Monitoring Monitoring Configuration p You may need to login to a higher level account to access this feature Real Time Monitoring RTM enables you to monitor specific events that occur on any data interface in real time When an event occurs RTM will immediately notify you of the event through customizable alerts see Creating Real Time Monitoring Alerts RTM is designed to monitor multiple events from multiple devices simultaneously It can monitor a single event or a group of events RTM can track events that occur on a single device or events that occur between devices Le Safe Drops between the POS and a Smart Safe It can monitor specific transactions that meet a specific cash value or quantity RTM also has the ability to totalize amounts and quantities within an event group When an expected event does not occur or when an unexpected event does occur RTM can be set to issue any dynam
73. and other events pertaining to the The Security Monitor Log operation of the security monitor application Contains a list of errors and other events pertaining to the The Storekeeper Error Log operation of Storekeeper Contains a list of user initiated tasks or events that have The System Audit Log occurred in Storekeeper Contains a further list of errors and other events pertaining to the The Interop Code ErrorLog operation of Storekeeper Contains errors and events that are associated with ae nla eC eee Storekeeper s Remote Video Server application Error Log STOREKEEPER TECHNICAL MANUAL 100 Administrator Tools About Windows Explorer In Windows the Explorer windows are the main tools that you use to find view and manage files About the Connect Drive Utility The Connect Drive program establishes and maintains network drives between computers via the network The mapped drive connection is created on the local computer and is not displayed on the remote computer If a mapped drive connection does not exist between the host computer and the client computer the application will attempt to create the connection If a previous connection exists but there is no communication the application will close the old connection and attempt to create a new connection The Connect Drive application can maintain multiple connections between multiple computers ae Connect Drive File Advanced Lo s Set Timer
74. anel Serial ports are listed under Ports Look for any warnings or device not recognized messages from windows If any warnings are found try loading the drivers for the serial device The manufacturer will have the drivers available DARN Test serial device for functionality 1 A null modem serial cable and another working serial port are required 2 Plug the null modem serial cable into the available serial ports 3 Set up the HyperTerminal to receive data from the serial port a In Windows open the HyperTerminal program by clicking Start Menu gt All Programs gt Accessories gt Communications b HyperTerminal is designed for modem communication and may request phone information Disregard and cancel all phone requests c Choose a default name for the Connection Description STOREKEEPER TECHNICAL MANUAL 89 Troubleshooting g HyperTerminal will request connection set up information Select the appropriate serial device labeled as a Com device HyperTerminal will also request serial port settings Settings should be as follows Bits per second Baud Rate 9600 Data Bits 8 Parity None Stop Bits 1 Flow Control None HyperTerminal is now ready to receive data through the serial port 4 Set up a generic printer on the other serial port a b 2 h i j Browse to the Printers and Faxes window by clicking Start Menu Control Panel Printers and Faxes On the blue task
75. anged in the capture software Cene Alak or if an Active Webcam IP camera s video stream appears to lock up you may refresh the camera viewing area To do this simply Email Setup Real Time Monitoring Remote Dvr Configuration 1 Click on the Configuration button in the tool bar Report Configurator on the bottom right corner of the screen Report Scheduler 2 Choose the Reconnect Cameras option from the a calemance menu ScoreCard Rules Setup Grading Scale Setup Admin Tools b Reconnect Cameras Security Monitors System Configuration On Screen Keyboard How to Save Print and Email Camera Pictures Camera tags are the labels attached to each camera view that state Save the camera s name If a camera is receiving video single clicking the Half Page camera tag in Live view will bring up a shortcut menu with the Email Full Page options to print the current camera frame email it or save it The Email option is only available in Video and Data mode Selecting the Email option will bring up the email screen which allows you to send the current image as an attachment For more information about the Storekeeper Email screen see How to Send Emails Selecting the Print option lets you choose between printing a Half Page or a Full Page A dialog then opens to allow you to select an available printer from which to print the current image help conserve ink Selecting the Save option allows you to save the selected image A dialo
76. are How to Use Pysoft s Active Webcam To setup Storekeeper to work with Active Webcam Click the Configuration button on the bottom right corner of the screen Select System Configuration from the menu Click the System Settings tab Check the Use Active Webcam option Check the Monitor Camera Statuses if you want Storekeeper to monitor the state of cameras and display them in the Camera section of the System Status panel a e ONS To save changes and exit the Configuration screen click the OK button View the camera statuses 1 Click the System Status at the bottom of the application 2 Click the Cameras button Storekeeper will monitor all cameras defined in the most recently opened Active Webcam session file Make sure that Active Webcam is configured to always load this session file when it starts to connect to the IP Camera on the port that the router will forward This is the only way that any remote Storekeeper client connecting to the DVR will be able to watch Q When configuring Active Webcam to connect to an IP Camera set Active Webcam live IP camera streams Active Webcam should be configured to store video in its native AWLive format so that Storekeeper can review it Storekeeper treats the folder name where Active Webcam stores a camera s video as the name of the camera since Active Webcam does not have any specific way to title a camera Each camera should have its own folder to store its video for this rea
77. as made a valid connection Storekeeper Setup e Data Interface Tab o Record Data Data Source Data Device Data Type Incoming Save As Raw Capture RC e Mapped Drive Connection o Data Transport Settings 00000 0 Check TCP IP Set to Desired Data Transport Subshop 2000 Manually Set Data Transport Sets Storekeeper Device ID Gulfcoast Use Only Data Transport 1 IP 127 0 0 1 or blank 2 Port Blank 3 Protocol TCP 4 Path M The mapped drive 5 Reconnect Unchecked 6 Connect Listen Default Setting e IP Address Connection o Data Transport Settings Data Transport 1 IP IP Address of Subshop Register 2 Port Blank 3 Protocol TCP 4 Path Proqueue 5 Reconnect Unchecked 6 Connect Listen Default Setting Tidel Smart Safe Tidel streams XML through the TCP Protocol The Tidel and the Gulfcoast DVR must be on the same network The Tidel must also be set to transmit data Device Setup Unknown Storekeeper Setup e Data Interface Tab STOREKEEPER TECHNICAL MANUAL 139 Configuring Data Capture o Record Data Check o Data Source TCP IP o Data Device Set to Desired Data Transport o Data Type Tidel E Safe o Incoming Manually Set Set to Corresponding Register o Save As Sets Storekeeper Device ID o Raw Capture RC Gulfcoast Use Only Data Transport Settings o Data Transport P blank or default 127 0 0 1 Port Port Number of Tidel st
78. ata Device Set to desired serial port e Data Type Eagle e Incoming Same as Serial Port e Save As Sets Storekeeper Device ID e Raw Capture RC Gulfcoast Use Only Do Not Use Network Communication o Data Interface Tab e Record Data Check e Data Source TCP IP STOREKEEPER TECHNICAL MANUAL 123 Configuring Data Capture e Data Device Set to desired Data Transport e Data Type Eagle e Incoming Set to Data Transport e Save As Sets Storekeeper Device ID e Raw Capture RC Gulfcoast Use Only Do Not Use o Data Transport Settings e Data Transport e IP Blank e Port 5000 Each terminal is assigned a different Port number e Protocol TCP e Path Blank e Reconnect Unchecked e Connect Listen Default Setting Garda CMS8000 The CMS8000 Smart Safe communicates via the UDP protocol To setup the CMS8000 for data communication consult the CMS8000 documentation Connect the CMS8000 to the local network or via a crossover cable directly to the DVR The safe sends data on port 8000 with a subnet mask of 255 255 255 255 by default e Data Interface Tab o Record Data Check o Data Source TCP IP o Data Device Set to Desired Data Transport o Data Type AT Safe CMS8000 o Incoming Manually set to Data Transport o Save As Sets Storekeeper Device ID o Raw Capture RC Gulfcoast Use Only e Data Transport Settings o Data Transport IP blank or default 127 0 0 1 Port 8000 default
79. ata Type Veeder Root TLS o Incoming Automatically Set o Save As Ignore Storekeeper Setup Serial Settings e Data Interface Tab o Record Data Check o Data Source Serial o Data Device Set to Desired Serial Port o Data Type Veeder Root TLS o Incoming Automatically Set o Save As Sets Storekeeper Device ID o Raw Capture RC e Serial Port Settings o Serial Port Gulfcoast Use Only Baud 1200 Parity Odd Data Bits 7 Stop Bits 1 Flow Control None TLS Control Characters Storekeeper is setup to connect to the TLS using default TLS control characters However the TLS may be configured for different control characters than its default configuration There are two values in the Query Request messages that are customizable the SOH beginning character and the ETX character ASCII characters only To modify these settings in Storekeeper e Exit Storekeeper e Locate and open the Transearch_POS_Advanced ini file located in the Storekeeper INI directory e Locate the TLS section and edit its settings o TLS o SOH o ETX o SecurityCode see below e Save the settings and close the file e Launch Storekeeper TLS Security Code The TLS may also have a six digit security code The security code authenticates requests from the DVR By default no security code is required To add a security code follow the above steps for modifying the TLS control characters Update only the SecurityCode
80. ator o The default account user is owner o The default password is owner e Explore to the Proqueue folder o Default path is C sd20 proqueue e Share the folder o If the register does not have an attached mouse highlight it using the touch screen then click the File menu at the top of the explorer One of the menu items will be the folder you highlighted It will have an arrow next to it that will bring up another menu o Right click on the folder to display a menu o Select the menu option for Sharing and Security o Another window will pop up with the option to share the folder e Share the folder exit and restart Subshop 2000 STOREKEEPER TECHNICAL MANUAL 138 Configuring Data Capture o The default user account is m on the Subshop 2000 o The default password is m1 on the Subshop 2000 e Windows on DVR o If the Windows version on the Subshop 2000 is Windows 2000 or later the mapped drive connection is recommended Otherwise skip this section o From the DVR browse to the My Network Places folder and locate the Subshop 2000 register in the Workgroup o Select the Proqueue folder Right click it to display a menu and select Map Network Drive A new window will appear o On the window select the appropriate drive letter M and click OK Windows will open a new explorer window with the contents of the Proqueue folder displayed when it h
81. ature of the Micros 3700 the EOD may have an application or batch file that manages relocating the journal receipt file This file may vary from location to location o To edit Locate the RenameJournals bat and right click the file to display the context menu Select the Edit option If Windows requests a program to edit the file select Notepad from the list Locate the del keyword as the first word of a line Immediately after the del word insert the following two lines e for i IN SystemRoot Micros res pos journals txt do echo End OF Day gt gt i e ping 1 1 1 1 n 1 w 6000 o To add a batch file please contact Gulfcoast Support Storekeeper Setup e Data Interface Tab o Record Data Check STOREKEEPER TECHNICAL MANUAL 126 Configuring Data Capture Data Source Data Device Data Type Incoming Save As o Raw Capture RC e Data Transport Settings o Data Transport OO 20 70 s P Port Protocol Path Default Reconnect Connect Listen e Common Names Tab TCP Set to Desired Data Transport Micros 3700 Number of Current Register Sets Storekeeper Device ID Gulfcoast Use Only Ignore Ignore TCP File Path of Journals on Micros M Micros Res Pos Jounals Unchecked Default Setting o For each terminal type the exact name of the terminal in the corresponding Register Name section o Names of each terminal can be retrie
82. ave the image After naming the image and selecting the preferred image format click the Save button STOREKEEPER TECHNICAL MANUAL 35 Remote Configuring Remote DVRs This feature requires a valid software license See the section About the System Status for more information pertaining to this configuration How to Configure a DVR for Remote Connection Any licensed Storekeeper DVR can be set up to be remotely accessed This requires that Gulfcoast s Live Server and Remote Video Server are running and are placed in the system startup If they are not running in the startup group you may need to reinstall Storekeeper and verify that the Add Storekeeper to Windows Startup option is checked You may need to configure your firewall to allow communication on the following ports e 4900 Live Server e 4901 Storekeeper e 4902 Remote Video Server e 4550 5550 and 6550 Multicam iG The Storekeeper Installer will automatically configure Windows Firewall to allow communication on ports 4900 4901 and 4902 To access the server through a router you will also need to configure port forwarding on the ports mentioned above Port forwarding will require that the DVR have a static IP See How to Configure Your Internet Protocol IP Settings for more information You will also have to configure port forwarding for any IP cameras you may have setup with Active Webcam Consult your router s documentation for instructions on ho
83. ble cache space and the amount of data that must be downloaded for a remote backup as well as the available destination space for saved files e When you change the search date the Start Time and Stop Time in Copy Video Step 2 update to match that date e Double clicking a search result in Search Data Mode or a clip time in Search Video Mode will cause playback to automatically start from that time e To enable quicker backups you may now click Quick Select in Copy Video Step 2 to fill out the Start Time and Stop Time automatically e An Email Frame with Receipt feature has been added e Mouse wheel scrolling has been added to search results the receipt panel and playback controls e Mouse wheel zooming has been added to video Interfaces e An interface to the NCR POS has been added e An interface to TLS has been added e Immix alarm output integration has been added e UO events have been added for the GeoVision data interface Reports e Changing the search date now automatically updates the date in the reports menu e An import and export feature has been added to the Schedule Reports feature e New reports include the Advanced X List by Cashier Report and Scorecard reporting STOREKEEPER TECHNICAL MANUAL X Miscellaneous e Storekeeper is now compatible with Windows 7 e The Log In Log Out Minimize and Exit buttons are all visible on the main screen e The Storekeeper user interface is skinnable e GeoVision Video storage
84. bring up the color dialog box Then select a color from the list of standard colors or click Define Custom Color to specify the color of your choice Click OK when you are finished 9 Some search results may not appear to be associated with any particular transaction In these instances setting No Receipt Number Variance will cause Storekeeper to highlight all data items captured within plus or minus the number of seconds specified 10 When you are finished click Close and you will be prompted to save your changes STOREKEEPER TECHNICAL MANUAL 27 Connect Connect How to Connect to the Local DVR To connect to the video audio and data on the local DVR click the Connect button and choose the Local DVR option Ka The Local DVR can be configured to capture video audio and data from a variety of sources See How to Connect to Video Capture Software and How to Configure Data Capture for instructions on how to set up Storekeeper to display these sources Local Files b Remote Sites Licensed systems with POS integration can display video audio and data in real time giving you an accurate representation of events as they are currently happening Or Storekeeper can display a snapshot in time of events captured for reviewing For more information on reviewing video audio and data see Review How to Open a Backup To connect to a backup e Local Dvr 1 Click the Connect button ae SS 2 Choose Local Files
85. by ringing in a transaction or a No Sale on the register NEO O BQN Gei STOREKEEPER TECHNICAL MANUAL 91 Troubleshooting a If the printer does not print check all crimps and connectors 10 Run a Cat5 cable from the Armored Safe to the DVR 11 Select a single pair of wires from the Cat5 cable and pin as follows a Pin 2 at the Armored Safe goes to pin 2 on the DVR b Pin 5 goes to pin 5 12 Connect the Cat5 to the splitter and to a standard DB9 RJ45 adapter Armored Safe Serial A cable on the safe motherboard must be moved to set up this interface Therefore the safe motherboard must be removed from the Armored Safe for data communication Turn off the power to the safe and unplug the power source from the wall Be sure to follow proper grounding procedures Open the safe and remove two bolts under the motherboard from within the main safe compartment With Gently extract the motherboard The control panel at the front of the safe slides easily away from the safe On the board the port labeled MODEM holds a cable that must be moved to the port labeled SERIAL Once complete return the motherboard to the safe and secure it tightly Power may be restored to the safe at this point 1 Pin out two standard female DB9 RJ45s 2 Attach one DB9 adapter to the DVR and one DB9 to the Armored Safe 3 Connect the DB9 adapters with a standard Cat5 cable AT Systems CMS8000 Garda This interface is a network in
86. cally w logged in when the software loads can also be set by an administrator in the Configuration section of Storekeeper To configure these options see How to Manage User Accounts About the Login Screen To access the Login screen simply click the Log In button Kb genre erg beneath the camera viewing area of the Storekeeper screen Enter your username and password in the boxes provided If the username and password do not match an existing account an Login error message will prompt you to try again a successful login will result in the Storekeeper Login window disappearing If no login information is Enon iL entered within a reasonable amount of time the Login Piscine screen will close All Original Content Copyright 2010 STOREKEEPER TECHNICAL MANUAL 2 Getting Started How to Minimize and Exit Storekeeper B You may need to login to a higher level account to access this feature You can hide the Storekeeper application by reducing it down to a small icon on the taskbar along the bottom of the screen by clicking the Minimize button below the camera viewing area If you are in any mode except for Remote Live and you cannot see the Minimize button click the red X in the upper right corner of the panel below the camera viewing area If you are in Remote Live click the Exit button in the lower right corner and select Minimize You can restore Storekeeper back to its full size by clicking the Storekeeper icon i
87. ce on your system or that speakers are attached to your system as that will sometimes register in windows as the absence of a sound playback device Then exit Storekeeper and re launch it Verify that the audio channel menu no longer displays that error 5 If the audio channel continues to read DirectSoundAudioPlayer could not be initialized then DirectX 9 might need to be installed Verify that you have DirectX 9 installed Multicam does not display correctly If Multicam does not display in the upper right corner of the screen or does not appear to have the same skin as the images in the Viewing Multicam or Instant Review sections then you need to re skin Multicam To skin Multicam reinstall Storekeeper Video Statistics do not display See the section There is a problem with the GV Media Manager service There is a problem with the GV Media Manager service The GV Media Manager service may not be running Verify that the GV Media Manager service is running 1 Click Start gt Run 2 Type services msc and click OK STOREKEEPER TECHNICAL MANUAL 86 Troubleshooting 3 Find GV Media Manager in the service list right click the service and click Start if it does not already say that the service is running If the service is running and the problem persists the databases may be corrupt Stop the service delete the databases and restart the service 4 Click Start gt Run 5 Type services msc and click OK 6 Find GV Media
88. ce type and click the OK button to save the configuration o Disable all serial ports not being used in the Setup Hardware menu o Set the display to show the appropriate serial device by selecting Setup and configuring each display for each device Note This setup is not necessary to retrieve data from the PC Measure Storekeeper Setup e Data Interface Tab o Record Data Check o Data Source TCP o Data Device Set to Desired Data Transport o Data Type PC Measure Temp o Incoming Number of the Data Transport o Save As Sets Storekeeper Device ID o Raw Capture RC Gulfcoast Use Only e Data Transport Settings o Data Transport e IP Ignore e Port Ignore e Protocol TCP e Path File Path of the PC Measure folder Default C Program Files Storekeeper Tools PC Measure e Reconnect Unchecked e Connect Listen Default Setting Pinnacle Palm The Pinnacle Palm transmits its data via XML Therefore the DVR must be on the same network as the Pinnacle Palm system Make sure that the DVR has a static IP address and that it can ping each of the Palm terminals Device Setup e Exit the Palm software This step requires a username and password e Locate and edit the naxml ini file The default location for the file is C DPalm naxml ini Open the file for edit by double clicking the configuration file e Under the Export section if no section exists then type Export o Enable
89. cess this feature Most reports can be set up to print or email automatically through the Schedule Reports feature Only enabled reports can be scheduled See Configuring Reports for more information on how to enable a report Storekeeper allows each report to have multiple report generating rules to allow for multiple scenarios To get to the Schedule Reports form 1 Click the Configuration button at the bottom right corner of the screen 2 Select the Report Scheduler option 3 To enable or disable the report check or uncheck the Schedule Reports Enabled option This feature is divided into three steps time setup output mode and scheduling the report Time Setup V Schedule Reports Enabled Output Option Email bd Import _ Step 1 Time Setup ee Weekday Monday Thursday Saturday Day of Month None e Report Schedule For 1200 00 AM Tuesday J Friday Sunday Delay Repo 1 Day e e 1 Select the appropriate time for the report to generate automatically By default all weekdays are enabled Disabling a weekday will prevent the report from generating automatically on that weekday Storekeeper also offers the ability to generate a report only one day a month 2 Choose the Delay Report 1 Day option to ensure that all data is totalized completely for that report For example the X List Report can be sent after the day is complete generating an accurate list of all of the exceptions for that day STOREKEE
90. ch register Also ensure that the DVR has a static IP address Each terminal set up is independent from the other terminals and must be configured separately Device Setup Exit the Activant Eagle software click the red X to get to the desktop Open the Eagle Browser icon Login with the manager s username and password On the left navigation pane select the Utilities option This will display options to the right Select the Device Configuration option Along the top navigation bar select the MiscKPad button This will bring up a new window entitled Device Configuration Locate the Configure Receipt Printer TCPIP Monitor button also labeled R A new configuration window entitled Configure Receipt Printer TCPIP Monitor will appear For the IP address type the static IP address of the DVR If there is no IP address assigned to the DVR configure the DVR before configuring the Eagle Each register in the Activant Eagle system must be assigned a unique port number Default 5000 These ports cannot be used by any other application Make sure that the Enabled option is checked Click OK on the Configure Receipt Printer TCPIP Monitor to save the changes Exit the Eagle Browser and restart the POS software sometimes labeled Point of Sale Storekeeper Setup Serial Interface o Data Interface Tab e Record Data Check e Data Source Serial e D
91. ck Save to save the screen shot or Cancel to cancel BONS To print the entire screen 1 Choose the Print Screen option 2 Choose the printer from the dialogue box that appears 3 Click Print to print the screen shot or Cancel to cancel printing The On Screen Keyboard Clear Home d eee alll eer d RA Del End Copy amp Close Left Right 3 Instead of relying on the physical keyboard to type and enter data Storekeeper supports an on screen keyboard feature The on screen keyboard displays a visual keyboard with all the standard keys enabling you to select keys using the mouse or another pointing device To turn on the on screen keyboard 1 Click on Configuration button at the bottom right hand side of the screen 2 Choose the On Screen Keyboard option from the menu This will place a checkmark by the option When you are done typing with the on screen keyboard press the Copy amp Close button to copy what you typed back to the control that triggered the keyboard to appear To hide the on screen keyboard click the X button in the upper left corner of the on screen keyboard To turn off the on screen keyboard 1 Click on Configuration button at the bottom right hand side of the screen STOREKEEPER TECHNICAL MANUAL 77 Tools and Communication 2 Choose the On Screen Keyboard option from the menu This will remove the checkmark by the option STOREKEEPER TECHNICAL MANUAL
92. count 1 button to print the report To Gredt comp comp A save the report click the Save Discount w Dis Anys 1 i i S 1 button To change the zoom on ee TH i Discount Empl Any 1 the report click the drop down S Discount Discount 1 box and select the desired Diosmi d c i display Click the Close button Discount Prem2pkDisc 1 to exit the preview screen Error Correct Delete Item 0 How to Email a Report To email a report select the report and click the Email button The email menu will appear See How to Send Emails for more information on how to send an email To send multiple reports on a single email 1 Click the report you wish to add to an email and click the Add to Queue button The report will automatically be added to the email queue and will not open the email wizard 2 To open the email wizard click the last report you wish to add to the email and click the Email button Click Clear Queue to remove all reports from the queue How to Quickly Print a Report To quickly print a report select the Print button If more than one printer is setup on the system a print dialog will appear so that you can select which printer you wish to use If only one printer is setup on the system the report will print immediately How to Save a Report Click the Save button to save a report in Adobe PDF format STOREKEEPER TECHNICAL MANUAL 42 Reports Scheduling Reports B You may need to login to a higher level account to ac
93. creen Select a location to save the exported file to Select the export format Gulfcoast Server DB file or a CSV file Set the export filename and click Save ae N To exit the Remote DVR Configuration page click the Close button on the bottom right corner of the screen How to Configure Remote Review Settings D You may need to login to a higher level account to access this feature Storekeeper allows you to adjust certain remote review settings to create a smoother remote viewing experience To configure these settings Click on the Configuration button on the bottom right corner of the screen Select the System Configuration option from the menu Click the System Settings tab Locate the Remote Review Settings frame on the bottom left side of the screen OMD About Post buffering Storekeeper will automatically download the video or audio that follows the current video and audio This can improve the review experience by downloading video and audio before you need to review them Select the Post buffering enabled checkbox to enable this feature STOREKEEPER TECHNICAL MANUAL 39 Remote About Pre buffering Storekeeper will automatically download the video or audio that immediately precedes the current video and audio This can improve the review experience especially if you are going to play in reverse Select the Pre buffering enabled checkbox to enable this feature About Post buffering before pre buffering H the P
94. d to view a dynamic display of your computer s performance To access it via Storekeeper select Task Manager from the Admin Tools menu About the Defrag Utility Storekeeper s Defrag utility is a hard drive defragmenting utility that will optimize the disk usage It provides a status bar to indicate which clusters it is currently working on as well as a visual representation of the progress It can be accessed by choosing the Defrag utility from the Admin Tools menu Minimize it to let it run in the background exit it to stop the defragmentation process About the GC Explorer Utility The GC Explorer tool provides a visual representation of the size of system drives and folders indicating the amount of free and used space along with the percentage of space consumed by files and programs The drop down box below the Gulfcoast logo displays a list of explored paths The left and right arrows navigate to the previous and next paths The Drive Information panel displays the total drive space and the amount of available space on the drive The drop down list below the Drive Information panel allows you to select which drive you want to view The left hand side of the screen displays a pie chart view of the selected folder The right hand side of the screen includes a graph of the folder path as well as the top level files included in the path Clicking on any of the folders in the folder graph will result in a pie chart of that folder listing
95. d to load Storekeeper wy onto a third monitor in addition to the second monitor in the above example you could create another shortcut on your desktop and change the command line option to X 2560 which would be the combined width of the first two monitors Then you could run both copies at the same time on those two monitors STOREKEEPER TECHNICAL MANUAL 112 Configuring Data Capture Configuring Data Capture ia You may need to login to a higher level account to access this feature Unlicensed systems do not support this feature Data Interface 1 12 Data Interface 13 24 System Settings Serial Port Settings 1 12 Serial Port Settings 13 16 Data Interface Settings Device Record Data Data Source Data Device Data Type Incoming Save As Raw Capture Device 1 Rec Serial EI Com 3 i i Topaz id 3 Register RC Device 2 Rec Serial x Com 3 Pid Topaz i 3 Register 2 x M RC Device 3 M Rec Sei sl Com3 el epes Bo Register3 IL RE Device 4 7 Rec Serial EI Com 6 KM Topaz cl 46 Register 4 IAE Device 5 Rec Serial Com 2 Ei Topaz sl 2 Register 5 x IT RC Storekeeper supports e Multiple connection types including serial flat file database files XML and TCP UDP direct connections e Up to 48 Point of Sale POS and device interfaces simultaneously Several different interfaces can be setup together in Storekeeper Each POS interface connects differently to Sto
96. dedicated serial security port Connect the standard Cat5 cable to the female DB9 Attach the male DB9 to the other end of the Cat5 cable Connect the Null Modem cable to the male DB9 Plug the free end of the Null Modem cable into the DVR Note if the serial device on the POS is a secondary printer the null modem cable may not be necessary Device Setup Printer Capture Pin out one standard female DB9 RJ45 and one standard male DB9 RJ45 Plug one standard Cat5 Patch cable into the female DB9 RJ45 adapter Plug the other end of the Cat5 cable into the RJ45 coupler Connect the RJ45 splitter to coupler Plug the Cat5 Patch cable into one side of the splitter Connect the other end of the Cat5 cable into the male DB9 R45 Disconnect the Printer from the POS and connect it to the male DB9 RJ45 Plug the female DB9 RJ45 into the register s now vacant serial port Test the connection by ringing in a transaction or a No Sale on the register o If the printer does not print the cable is not carrying a signal o Check all crimps and connectors Run a Cat5 cable from the register to the DVR Select a single pair of wires from the Cat5 cable and pin as follows o Pin 3 on the register goes to pin 2 on the DVR o Pin 5 goes to pin 5 Connect the Cat5 to the splitter and to a standard DB9 RJ45 adapter Storekeeper Setup Data Interface Tab o Record Data Place a check mark in this box STOREKEEPER TECHNICAL
97. display in the results box with the corresponding receipt below it If you are remotely reviewing a site past day s data will only have to be downloaded w once Any search of today s data will require a fresh download every time to guarantee accurate search results however T Megmggmggeg z Search Advanced e er ege GIN Joumal Device 3 T MARL UL LT BX 211 MARLULLTBXCT 1 3 T MARLULLTBXCT 1 3 T MARL BX PACK 1 3 T MARLLTBX2PK 1 3 T MARL BLEND 27 2P 217 MARL LT BX PACK 217 MARL LT BX PACK 3 3 3 3 3 3 3 JOURNAL VIEW 1 1 1 T MARLLTBXPACK 1 T MARL BLEND 272P 1 T MARLMNTLTBXP 1 T MARLULLTMNTP 1 EA T MARLMNTBXPACK 1 1 40 44 AM T MARL BLEND272P 1 5 1 42 08 AM T MARL BLEND 27 PA 2 1 45 47 AM Next Trans Nat Hr T MARLULLTBXCT 1 T MARLULLTBXCT 1 RECEIPT T MARLULLTBXCT 1 24 49 VIEW FOR T BE Total 79 53 HIGHLIGHTED CREDIT 79 53 EVENT HOOK 27 ENISA STACY MOBLEY Stn 00200906 007 Inv 0627129 Auth 015244 Tell us about Reverse lt Data _ Speed _ lt Step 4 Use the scrollbar on the right of the search results to navigate up or down the search results You can also use the mouse wheel to scroll up or down 5 When a search result item is clicked video data and audio are synchronized to the time of the selected search result 6 To view the associated video and listen to the associated audio click the Play button on the bo
98. down after an administrator specified amount of user inactivity To configure this feature 1 Click the Configuration button at the bottom right corner of the screen 2 Choose the System Configuration menu option 3 Click the System Settings tab Under Do the Following if System is Not In Use panel 1 Select the Review Events Timeout option 2 Enter the number of minutes of inactivity that will trigger the lockdown 3 Click the OK button About Keyboard Options Storekeeper allows administrators to lock special keys on the keyboard for security reasons such as preventing the user from accessing the start menu by pressing the start menu button or accessing the task manager with Ctrl Alt Delete Enabling or disabling any of these options requires you to reboot the system To Lock the Keyboard To Unlock the Keyboard 1 Select Keyboard from the Admin 1 To unlock the keyboard select Tools menu l Keyboard from the Admin Tools 2 Select the Lock option menu 2 Select the Unlock option STOREKEEPER TECHNICAL MANUAL 71 Tools and Communication Tools and Communication How to Send Emails 1 All Contacts District Manager Status Theft Notification ex A District Manager as Loss Prevention Dept lt lt lo A District Manager yesterday s X List report is attached Gulfcoast Support a Loss Prevention Dept cz casa xlist Report 10 22 10 001 pdf E Storekeeper s email
99. e ALL option will set the alert to issue at all levels Click the Add button to enable the alert The alert will appear on the enabled alerts list with current alert level To remove an alert select the alert from the enabled alert list and click the Remove button To create a new alert click the Create Alerts button which will display the Create Alerts wizard See Creating Real Time Monitoring Alerts By default the rule is set to record the alert to the daily journal If RTM does issue an alert with this option enabled the alert will appear on the same interface data stream that caused the original alert This option can be disabled by un checking the Write Alert to Journal option To search Select Alerts Step 5 of 6 Je Write Alert to Journal Unavailable Select Alert Level Aj X Lamm eea Write Alert To JoumalsALL Delay Alert Message Delay Alert 12 00 00 AM r Aggregate all delayed alerts into one alert e mm Previous for this alert choose System under the Advanced Data Searches option in the Review Storekeeper also offers the Delay Alert Message option which sends all previous RTM alerts at the same time In the case of email alerts all the alerts will be sent as one message if possible To enable this option for an alert check the Delay Alert option and set the time Please note that while Storekeeper will continue to write to the journal as each alert occurs the messages will not be issued in real
100. e CacheTALk III o Incoming Automatically Set o Save As Sets Storekeeper Device ID o Raw Capture RC Gulfcoast Use Only Armored Safe Serial Armored Safe Serial receives limited transactions from the Armored Safe and is not recommended Device Setup A cable on the safe motherboard must be moved from one port on the board to another port on the board for this interface Therefore the safe motherboard must be removed from the Armored Safe Turn off power to the safe disconnect the power cord from the power source and take all proper grounding precautions Open the safe and remove two bolts under the motherboard from within the main safe compartment Do not close the safe compartment Extract the motherboard by pulling the control panel gently On the board move the cable from the port labeled MODEM to the port labeled SERIAL Return the board to the safe and secure the bolts to the motherboard Power may be restored to the safe and the door to the safe may be closed at this point e Pin out 2 standard female DB9 RJ45 e Attach one DB9 adapter to the DVR and one DB9 to the Armored Safe e Connect the DB9 adapters with a standard Cat5 cable STOREKEEPER TECHNICAL MANUAL 120 Configuring Data Capture Storekeeper Setup e Data Interface Tab o Record Data Check o Data Source Serial o Data Device Set to Desired Serial Port o Data Type Armored Safe Serial o Incoming Automatically Set o Save As Sets Storekeeper
101. e The option to hide the Windows task tray e The option to lock the cursor in Storekeeper e The option to start Storekeeper in remote mode These preferences can be enabled or disabled by checking or un checking them respectively You have the option to set the Store Identification Number This value can help distinguish one DVR from another This value is stored on backups to help distinguish a backup from one site from a backup from another site You can see this value in the upper left corner of the screen when you review a backup It will say Reviewing Archive where is the value supplied in the Store Identification Number box To save changes and exit the Configuration screen click the OK button STOREKEEPER TECHNICAL MANUAL 155
102. e the changes and exit the Configuration screen gt A STOREKEEPER TECHNICAL MANUAL 23 Review To prevent a specific user from accessing particular types of drives Eat a 7 8 9 Click the Configuration button at the bottom of the Storekeeper screen Select System Configuration Click on the tab for Security Select the user you wish to restrict from the User List in the upper left corner You can only restrict User and Power User accounts Select the Security and Configuration tab below if it is not already selected Check the drive types you wish to hide from the user from the Forbid Backup Drives list Click Apply If you wish to restrict drives for another user repeat the process starting from step 4 Click OK to save changes and exit the Configuration screen Review Audit The review audit records a history of which items have been reviewed Review Audit reports can be generated to maintain accountability that the X List is being used properly and reviewed on a consistent basis It also offers a simple way to document what has occurred at the location and is an ideal method of bookmarking potential problems There are five possible settings for each item that will be reviewed Clear Item has either not been reviewed or no decision has been made about the event No problem No problem was found for this exception Problem A problem was found for this exception Suspicious Should be reviewed by someone
103. e will be adjusted to the time of the previous receipt line and the viewable cameras will be synchronized to this time Data gt Advance the register display forward one line The time will be adjusted to the time of the next receipt line and the viewable cameras will be synchronized to this time You can roll the mouse wheel up or down on the receipt display or use the lt Data and Data gt buttons to navigate up or down the receipt You can roll the mouse wheel up or down on the Play Reverse lt Step or Step gt buttons to step forward or backwards the amount of time indicated in the adjustable Sec threshold box Additionally you can roll the mouse wheel up or down on the Sec threshold box or the Speed and Speed buttons to adjust their respective values STOREKEEPER TECHNICAL MANUAL 19 Review Audio Channels Cameras Favorites Audio i 1 Click the Camera Audio Options button Audio Channel 2 Click the Audio tab if it is not visible already No Audic e Here you can select the audio channel you wish to hear during playback if audio is No Audio available If you are not connected to a remote DVR Audio Channel 1 will be selected by default No Audio will be selected cc by default if you are connected to a remote DVR Siem Volume 80 3 Choose No Audio if you do not want to download or playback audio Audio will not play unless you are playing forward at 1x speed You can adjust the review audio v
104. each individual subfolder as well as displaying them visually along with the percentage of space they take up STOREKEEPER TECHNICAL MANUAL 107 Administrator Tools This tool is particularly useful in identifying files and folders that are taking up an inordinate amount of hard drive space and can also help determine possible causes of this About the Compact and Repair DBs Utility The Compact and Repair DBs feature repairs daily databases that may have become corrupted through extensive access and use It can be accessed via Storekeeper by selecting the Compact and Repair DBs option under the Admin Tools menu How to Retrieve Updates from the Web Storekeeper includes an easy update feature that allows you to pull software updates from the web at the click of a button An internet connection is required To access this feature click the Get Updates from the Web option under the Admin Tools menu STOREKEEPER TECHNICAL MANUAL 108 Configuring Additional Monitors for Live Video Configuring Additional Monitors for Live Video B You may need to login to a higher level account to access this feature PVM e e 2 il Securty Montoe 3 Marquee Copy Reset a Security Mondce 4 Securty Montos 5 Montor EE Tile EVM Visible V Employee View v Choose a Moie v 800600 D Sean e Scan Delay 3 secs x T024 Yio Ka g E Camera 7 a Camera 4 oe Camera 5 B i Number Number Number Scan V Remote Sean Vv Remote
105. eceive data check Storekeeper settings b If Storekeeper did not receive data check the Storekeeper System Configuration for proper POS interface settings See Configuring Data Capture STOREKEEPER TECHNICAL MANUAL 99 Administrator Tools Administrator Tools About the Command Prompt Command Prompt is a feature of Windows that provides an entry point for typing MS DOS Microsoft Disk Operating System commands and other computer commands The most important thing to know is that by typing commands you can perform tasks on your computer without using the Windows graphical interface Command Prompt is typically only used by advanced users For more information on the Windows Command Prompt see the Microsoft Help document at http windowshelp microsoft com Windows en US Help 81242f8c c9bf 442c a49d e18b02f72e691033 mspx About Available Logs Storekeeper provides access to various application and system logs which contain information about important application and system events such as access reports or violations error explanations and event triggers When chosen from the Admin Tools gt Logs menu option the log will appear over the camera viewing area and can be closed by clicking the red X button in the top right corner of the screen The logs available for viewing in Storekeeper are Contains a list of errors and other events pertaining to Live The Live Server Error Log Server operation Contains a list of errors
106. ect Review Live WIN UP TO 550 COIN GUES WWW WALTON 711 CC0 Register 5 T 01 OPO TRN5411 09 02 2 7 ELEVEN 3009 E WALTON BLVD Register 7 How to Associate Video and Data AUBURN HILS 1 You can associate video and data so that selecting a camera ugi ee Tome Www WALTON 711 C0 Register 10 displays the associated data stream 1 7SelectChcChCkDh162 2 29F 1 DE Dibs Crunch 4z 2 89F To associate a data stream with a camera SUBTOTAL 518 J e Hover the mouse cursor over a camera and click the data icon that appears in the upper left corner of the camera e From the pop up menu that appears select the data device you wish to associate with the selected camera Register 6 Do this for all cameras you wish to associate with a data stream You can associate more than one camera with a data stream but you can only associate one data stream with a camera When you click a camera the data stream associated with that camera will appear in the data stream display that has the Primary Data Stream option selected STOREKEEPER TECHNICAL MANUAL 7 Live About Video Only Mode Video Only mode does not show data but rather offers a full screen view of the cameras To exit Video Only mode click the Exit button at the bottom right of the screen aa J F bar Mi S CHE WE WC EC ECK DERKER ES 15 16 About Multicam The Multicam option is only available if Storekeeper has been configured to read video and audio from GeoVision brand
107. ect Security from the Group drop down list The Store Settings function tab displays with the POS Security tab active STOREKEEPER TECHNICAL MANUAL 117 Configuring Data Capture 2 i j 3 AlohaS a c d Select the Use Aloha Spy check box Click Save and close the Store Settings function tab Select Maintenance gt Hardware gt Terminals The Terminals function tab displays Select the Other sub tab The Aloha Spy feature is located on the Other sub tab in the Aloha Spy Server inset Enter the Port number in the Port text box Using our example 3999 would be entered Enter the IP address or the server s computer name in the IP Address text box Click Save and exit the Terminals function tab The Back Office needs to be rebooted after an environmental variable is changed py INI Locate and open the AlohaSpy ini file by double clicking the file It is located in the Aloha directory If the file does not exist create a notepad file in the directory and rename the file to AlohaSpy ini Note the Aloha Spy manual from Aloha is wrong to say that only 4 terminals can be set up on a single device We have not found any such limitation There are three main sections that need to be update modified COMM1 DEVICE1 TERM1 TERM2 etc If the sections do not exist in the file then create them i COMM1 Refers to the serial device on the Aloha for output The number in the brackets should be the actual number of the
108. eees 71 About eebe Lal CEET 71 Tools ANd COMMUNICATION cceceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 72 POW ten E TEE 72 How to Configure HR ere CN 73 TAMING Ee 76 How to Configure the Camera for the Training History Report 76 How to Take a Screen EE 76 The On Screen Keyboard ccccccccccccccccccccceccecececeececececeeeeeeeeeeeeeeeeseseceeeeeeseeeeeseeseess 77 SEFVICE and SUpport GE 79 How to Access the User Manual nnne nnne 79 How to View Software Version Information 79 About One Click Online Help 80 ele 80 About the Communications Window nnnnnnnnnnnennnnnnnnnnnnnnntnnnnnnnnnnnnnnnnn rnnr nnmnnn ennea 82 How to Contact Gulfcoast Software Solutions ULC 83 Troubleshooting E 84 Video does not display in Review mode ceeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeenneeeeeeeees 84 Video does not display in Local Live mode or on the security monitors 0 84 Video plays too quickly in Windows Media Player 85 The Advanced Save Video option is not available cccccccccccccccccceeeeeeeeeeeeeeeeeeees 85 Audio OSS MOT EE 85 Multicam does not display Correctly ENEE 86 Video Statistics do nee E 86 There is a problem with the GV Media Manager service eeeeeeeeeeeeeeeeeeeees 86 The Exception List X List definitions do not match my Point Of Sale POS type or HEET EE 87 can t connect to a remote DVR that is running Storekeeper cccceeceeeeeeeeeeeeees
109. eeeseeeteaeas 129 Passp n VERSION T 4 EE 129 Passport Version 5 and greater siciccesuesishdeiedenuedeideesieeenvisleieenhiceecie eae 129 PC Measure Temperature Gauge ENEE 130 Pinnacl AIM gcceaerscts cotnedes etree ete eases Aaa alle eect asec heh etna She Re obec hie ade tie eae cata 131 POSIOUCh EE 132 Eeer E EE EE EE Once Oye EEN 133 PRS EAI Ke eege ead ee Sareea Reet eee cree ein ei Sa ek a dae Genes Renee 133 et EE 134 R by Dual SE 135 Bum Vesper Stones hands dad hatte epee aesthetic 136 Ruby Virtual OUI ee Ee Ee de eae che dae ss da Ee 136 Sapphire CRIN D NEE 136 SAND e E e E ER E A E A ERER AEE 137 SensaTronics Temperature Gauge ENNEN 138 ls ET EEN 138 Tidel Smart Sate eea ENEE eae ahaa alee dae ielesapalescedi cated veseuuieaidenteusrauecvadanee tees 139 Veeder Root TLS Tank Monitor gege EEN 140 Topaz Multicast EE 142 Topaz Virtual Jemen gr g eege E EEE R A 142 Witla JOURN EE 142 ET e EE 143 Wayne NGIGUS ee Ee Oa Aleka ae Ade ee EE 143 WV AVIS EES eet eer eeng 144 Standard Cabling cccccccccsssscsssssssseseeeeeeeeeeeeeeeeeeesseeseeneeeeees 145 Network GatS Cable 568 B c2ncccc2spect cuted os totum a ele toat ea teed ae Sie 145 CHOSGOV El CAI eege eet ead eet eebe eet eech 145 Standard DB9 RJ45 e E TEE 145 Connecting to Video Capture Software esee 146 How to Use GeoVision s MultiCam ccceeeeeeeeeeee eee eeeeeeeeeeeeeeeeeeeeeeeceeeeeeeeeeeeeeee 146 Setting Storekeeper to work with Muttc
110. eege 107 About the GC Explorer Utility EE 107 About the Compact and Repair DBs Utility cece cecceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaees 108 How to Retrieve Updates from the Web 108 STOREKEEPER TECHNICAL MANUAL v Table of Contents Configuring Additional Monitors for Live Video 109 How to Configure Security MOMmitOrs eege EES EES EEN 109 How to Set Monitor Coordinates AAA 110 How to Choose Which Cameras to Display 110 How to Configure a Camera for a Security Monitor 110 How to Edit the Marque ea iere d teeie dee Eege 110 Configuring Storekeeper for Multiple Monitors 112 Configuring Data Capture ccccceeeeeeeeeeeeeeeeeeeeeeeeeeneneeeeenees 113 Serial Port EE 114 Data Transport Lu EE 114 REENERT 114 Multiprint lee 115 Advanced POS Settings Ee EES eee gd 116 Setting up RR Re 117 PRELIM E 117 EE ce at a ae en eb eebe 117 enge REN L un EE 119 Armored Safe CachefAlkIl ENNEN 119 Armored Safe TE 120 ME EE 121 PAULO CAS EEN 121 GAP SOWA ege Ed Ee 122 Eag Oea Gentes detecnbed E eg rede gawage selena rable teats ee ENe ee ee Heen EENEG EEN 123 Ee EEST EE 124 ER le E 124 GIDARGO G SIVe RE 125 MIGROS 8 e 126 MICROS Serial MICROS IDN E 127 EIDEN eid a velo E E aia a ie daa aed ada a a ea 128 IG EE 128 CSPI EE 128 STOREKEEPER TECHNICAL MANUAL vi Table of Contents Panasonic JS 750 JS 5500 JS 7500 ccccccccceccecceeeeeeeeeeeeeeeeeaeeeeeseeeaeeeeeeeaeeeee
111. ekeeper Custom Reports and Point of Sale POS Specific Reports for a variety of data analytic functions Custom Reports analyze the POS data and report trends totals and exceptions POS Specific Reports are reports generated by the POS and converted to an easy to read format Please note that not all POS brands generate reports for Storekeeper See How to Configure Reports to setup the reports All reports can be displayed under the Reports menu by clicking the Reports button along the bottom of the screen Each report is displayed on the Reports tab in Storekeeper Select the report date on the title bar to change the report date and click a report button to display menu which presents you with several options for that report Preview Email Quick Print and Save Choose one of these options to generate the desired report STOREKEEPER TECHNICAL MANUAL 41 Reports How to Preview a Report Click the Preview button to view the report The report will display along with several controls These controls allow you to switch between pages if applicable print and save the report in Adobe PDF format The page control buttons are Xlist Report represented by arrow buttons Store 001 i 6 15 2006 The middle two arrow buttons eh switch between pages while AN Cashiers the two outside arrow buttons Xlist Name Xlist Criteria Maximum Allowed skip to the first or last pages in Coupon Coupon 1 the report Click the Print Discount Dis
112. eless connection You ll save power too To disable a network connection right click the network connection and then click Disable How to Enable a Network Connection To enable a previously disabled network connection right click the network connection and then click Enable How to Repair a Network Connection Windows XP can solve common network problems automatically To repair a network connection right click the network connection and then click Repair How to Configure Your Internet Protocol IP Settings Though you rarely need to change the default settings your employer or your ISP might request that you specify your IP address and Domain Name System DNS servers To configure your IP settings follow these steps in the Network Connections window Right click your network connection and then click Properties 1 On the General tab under This connection uses the following items click Internet Protocol TCP IP Then click Properties see next step pg 105 2 In the Internet Protocol TCP IP Properties dialog box configure your network settings and then click OK Click Close to return to the Network Connections window If you run into any difficulties read the Microsoft help document at http www microsoft com windowsxp using networking maintain troubleshoot mspx About the System Configuration Utility System Configuration is an advanced tool that can help identify problems that might prevent Windows from starti
113. em Settings o Data Transport IP Port Protocol Path Reconnect Connect Listen 00000 Retalix The Retalix interface is a network interface that requires a separate Data Transport for each register Retalix sends its data via XML All Retalix register settings must be modified to transmit data The settings are located in the Windows Registry of each register The registry should only Check Serial Set to desired serial port Radiant Should match the device number Sets Storekeeper Device ID Gulfcoast Use Only Do Not Use Check TCP Set to Desired Data Transport Radiant Set to Data Transport number Sets Storekeeper Device ID Gulfcoast Use Only Do Not Use 127 0 0 1 port number set on the Radiant TCP Blank Unchecked Listen be modified by a trained individual Please consult Gulfcoast Support before continuing Device Setup e Retalix STOREKEEPER TECHNICAL MANUAL 133 Configuring Data Capture Exit the Retalix software Manager permission is required Click the Start button of Windows and select Run In the window that appears type regedit in the Open dialogue box Click OK All Registry Settings are located at HKEY_LOCAL_MACHINE SOFTWARE Positive Positive32 e This is the Main folder All other folders can be found from this root Folder Terminal e For TCP Direct modify the UseTcpDirect key e UseTcpDirect 1 Fold
114. emote connected site DQ Arbys Positouch 1 Click Data in the upper left corner of the screen if the Site St eel List is still visible 2 To change either of the data streams click the Sites button H E Al Video above the data stream display and select the site whose CH Audio data you want to see 3 Then click the Streams button below the Sites button and select the data stream you want to see By default all data streams are available for live viewing when you connect to a site If you want to close a stream 1 Click on the Streams List button on the bottom right corner of the screen Expand the site whose data stream you wish to close Expand the Data node Select the stream you wish to close or click All Data and click Close The Hide button on the Streams List will hide the Streams List arwn How to View Remote Video Streams To view a camera of a connected site 1 Click the Streams List button on the bottom right corner 3 All Video of the screen Z engen pae 2 This presents you with a tree display of all available 2 video data and audio streams as well as favorites for i 7 Eleven NCR Ci any connected site i 7 Eleven NCR Ai 3 To open a particular video stream expand the connected eiert site eecht 4 Expand the All Video node Keser 5 Select the video stream you want to view RB 7 Beven NCR In 6 Click the Open button E Bi 7 To close a particular stream
115. er LocalServers TcpDirect e XMLFormat 1 e HostName IP address of the DVR e Port 2002 e SaveQueueFile 0 Folder Events lt Event Number gt For Documentation ONLY e Gulfcoast Corporate use only Do Not Use e Events may need to be enabled for TCP output e TcpDirectEvent 1 Storekeeper Setup e Data Interface Tab O O 0O OO O e Data Transport Settings RMS Record Data Check Data Source TCP Data Device Set to desired Data Transport Data Type Retalix Incoming Number of the Data Transport Save As Sets Storekeeper Device ID Raw Capture RC Gulfcoast Use Only e Data Transport IP Ignore e Port 2002 e Protocol TCP e Path Blank e Reconnect Unchecked e Connect Listen Listen The RMS register interface has limited available data e Data Interface Tab O OLO e We Se KE Record Data Check Data Source Serial Data Device Set to Desired Serial Port Data Type RMS Incoming Automatically Set Save As Sets Storekeeper Device ID Raw Capture RC Gulfcoast Use Only STOREKEEPER TECHNICAL MANUAL 134 Configuring Data Capture Ruby Dual Printer Ruby dual printer setup is the legacy Verifone register system Connect to the Ruby using a standard ruby kit Device Setup e Unplug the printer from the Ruby and plug a standard Cat5 patch cable into the same port e Plug an RJ45 coupler into the other end of the patch cable e Plug an RJ45 splitter into the coupler e Plug a
116. er is not running e If the Webcam Server is not running click the Launch button e f Live Server or Remote Video Server is not running you can click Restart to button to start the servers e Click the Refresh button to recheck the status of a server e Click the Show Server button to view either the Live Server or the Remote Video Server user interface Video Statistics To view video storage statistics and estimates click the Video Statistics button Video statistics only apply to GeoVision based DVRs and include details about camera group size earliest day recorded the estimated number of days a group can record and the percent of disk usage for each camera STOREKEEPER TECHNICAL MANUAL 81 Service and Support About the Communications Window Clear Devices Sys Comm Comm 1 Comm 2 Comm 3 Comm 4 Comm 5 Comm 6 Clear C icati 12 38 35 PMAT Safe CMS8000 Listening on port 4887 DT 3 a ag j Searching for Autogas Register 4 The Communications window displays communication and status information for each interface in Storekeeper Each interface has its own status display that indicates whether or not the interface is enabled and if the interface has received any communication e When an interface is disabled the corresponding interface displays Off in the status window e When an interface is enabled it will display either a blank window or numbers Numbers indicate that the interface has received data f
117. eral 1 or General 2 o Incoming Automatically Set o Save As Sets Storekeeper Device ID o Raw Capture RC Gulfcoast Use Only Gilbarco G Site There are several different Gilbarco interface setup instructions depending on the Gilbarco version Device Setup Run a Cat 5 Cable from the POS to the DVR Pick one pair of wires for each POS Crimp the Gilbarco end into pins 2 and 4 and plug the cable into the Journal Printer port on the Gilbarco CPU Crimp the DVR end into pins 2 and 5 2 to 2 and 4 to 5 plug the cable into the female DB9 to RJ45 adaptor and connect to the serial port on the DVR Pin out a standard male DB9 to RJ45 on the DVR end Go into G Site programming set the Journal Printer to Security and reboot For G Site software version 97 1 25 or greater make the following changes o One Cat5 Cable for each POS o G Site end crimp pins 2 4 amp 5 and put a jumper from 1 to 8 o DVR end pin 2 from the G Site to pin 2 at the DVR pin 4 from the G Site to 5 at the DVR and pin 5 from the G Site to pin 4 at the DVR o Goto G Site Programming and set the Journal Printer to Citizen 3530 and reboot the G Site Storekeeper Setup e Data Interface Tab o Record Data Place a check mark in this box o Data Source Serial o Data Device Set to Desired Serial Port STOREKEEPER TECHNICAL MANUAL 125 Configuring Data Capture o Data Type Gilbarco o Incoming Automatically Set o Save As Sets Storekeeper Dev
118. es This option is STOREKEEPER TECHNICAL MANUAL 14 Review useful if one exception has several different criteria e Void Tickets and Error Corrects may be identified under the group known as Voids Step 7 Save the rule Click the Add button to save the rule to the X List How to Edit a Rule Once a rule has been created only the Limit and Name fields can be modified To change either of these options select the appropriate field and retype the value over the current value How to Remove a Rule To remove a rule from the X List select the rule on the list and click the Remove button Displaying Camera Options To display the camera options menu Camera 2 11 08 5 or 1 Right click on a camera Or 2 Left click the camera tag or hover the mouse over the bottom one inch of a camera until the camera details panel appears and then click the menu button EDN For the details panel to appear the camera 5 e 11 10 51 DER AM a must be no less than one quarter of the g viewing area s size a How to Change the Caption Location You can change the location of the camera tag This can be especially helpful if the camera tag Caption Location Upper Left a F e e F e Print Image gt Upper Right is obscuring something of interest during review Sens knige RE How to Email an Image ieee SS sia Selecting the Email Image or the Email Image 3 pian with Receipt options will bring up the email Em
119. eserve your current X List settings Start Storekeeper again and confirm that it has the correct X List settings See Configuring the Exception List can t connect to a remote DVR that is running Storekeeper 1 Make sure that the remote DVR has been upgraded to the latest version of Storekeeper Older servers may fail for various reasons 2 Check the server status of the DVR you are trying to connect to See Setting Up a DVR for Remote Connection 4 See System Status for information that may address this issue Gei STOREKEEPER TECHNICAL MANUAL 87 Troubleshooting can connect to a remote DVR but I can t review data video or audio The Remote Video Server is either not running or has encountered an error See can t connect to a remote DVR that is running Storekeeper Storekeeper does not start up or has a fatal error when it loads up e lf it has a fatal error reinstall Storekeeper e lf it simply is not loading up on a DVR after the system reboots confirm that the Storekeeper icon is in the Startup programs group If it is not copy the Storekeeper shortcut from the Gulfcoast Software Solutions group to the Startup group e f Storekeeper is freezing during the load process then it may be that a POS connection is locking Storekeeper up Try renaming the Storekeeper ini file in the INI subfolder of Storekeeper and reinstall Storekeeper You will have to reconfigure Storekeeper s POS settings following this
120. etup Before configuring a scorecard report it is important to first set up the grading system How to Configure the Grading System Grading Scale Setup Base Score 0 Iw Subtract TotalScore from Base Score Grade Name Grade Start Grade End gt 0 59 99 D 60 69 99 C 70 79 99 B 80 89 99 A 30 jo Grade Name F Grade Start 0 Grade End 59 99 Click Configuration Select Grading Scale Setup from the menu Enter a Base Score Either 0 or 100 is recommended If points are going to be deducted from the base score check Subtract Total Score from Base Score 5 Click New Grade 6 Give the new grade a name and start and end values 7 Click Save 8 9 1 AO e If you make a mistake you can either delete the grade or click Cancel A contiguous grading scale is recommended 0 59 99 60 69 99 etc 0 When completed click the Close button in the lower right hand corner of the window STOREKEEPER TECHNICAL MANUAL 56 Securing the DVR How to Configure a Scorecard Current ScoreCard Reports ScoreCard Report Name My Scorecard Report ScoreCard Report Rules My Scorecard Report Rule Name Use Custom Rule xList Rule Custom Search Rule Name Type From To Multiplier Value Time Range E i v 0 M Score One Time ees 12 00 00AM 11 5359PM E Simple Count v 0 M Score One Time E Simple Count v 0 M Score One Time MidNight to Midnight E Sim
121. f weeks control sets the total number of weeks to be displayed in the Shift Analysis report These totals will be used to compare the results of the current week and are useful for trending The range of weeks that the report will display can be set to any number between 1 and 52 The Shift Analysis report totalizes all transactions by an employee in a given shift In addition the Employee Login Time Variation Allowance control sets the total allowed minutes before and after a shift time that a single employee can process transactions and still be considered part of the shift e Activity outside of the allowed variance is recorded on the next shift e When the employee works outside of the allowed variance the activity is divided between shifts at the set shift time the variance time is ignored STOREKEEPER TECHNICAL MANUAL 51 Securing the DVR Storekeeper supports multiple types of Shift Analysis reports that are Shift Analysis Setu y p specific to user defined departments General Settings Generate Shift Analysis Manual e r MV Enable Shift Analysis Select a range of dates to manually The Shift Analysis Reports list E DEER mm tun the ere Generates i 5 enerate total number o 8 m new totals for each date contains a list of all the Shift Analysis weeks 71 72008 z To 772672009 reports Paean Pease ES To create a new Shift Analysis Shift Analysis Reports Set Report Feature Variance SC GE Cer 1 Click the New
122. g box appears that allows you to select where to save the image If you want to save the image to any folder other than My Documents you may need to login to a higher level account u A half page prints the exact same image as a full page except that it is smaller to STOREKEEPER TECHNICAL MANUAL 6 Live How to Magnify Camera Pictures You can zoom in and out of a camera by placing the mouse cursor over it and rolling the mouse wheel up or down When you are zoomed in you can click and hold the left mouse button down on the camera and drag the mouse cursor to navigate the camera view If a camera is zoomed in the camera s caption will say Zoom and the magnification factor e g 2x 4x etc will be displayed to the right of the camera s name When a camera is zoomed in single or double clicking the camera has no effect You must zoom back out to a magnification factor of 1x before single or double clicking the camera will change the camera layout Video and Data Mode Video Only Mode and Multicam About Video and Data Mode Video and Data mode displays both the live cameras and the live data side by side You can change which data stream to watch by clicking on either of the Device buttons above their corresponding see IORN displays You can then select from the pop up menu the data E seet stream you wish to assign to that data stream display TOTAL DUE Sait 10 i CASH 10 02 Register 3 Register 4 Conn
123. ght Then click the lt lt Report button STOREKEEPER TECHNICAL MANUAL 44 Reports How to Configure Reports B You may need to login to a higher level account to access this feature The Report Configurator is used to enable and customize various reports To access it 1 Click on the Configuration button at the bottom right corner of the screen 2 Select the Report Configurator option The Report Configurator hosts the Store Details which configure a site s Shift and End of Day EOD times Shift times and the EOD are required for some reports for example the Shift Analysis Report There are two types of reports Storekeeper Custom Reports and Point Of Sale POS Specific Reports Custom Reports analyze the POS data and report trends totals and exceptions POS Specific Reports are reports generated by the POS and converted to an easy to read format Please note that not all POS brands generate reports for Storekeeper About Storekeeper Reports Reports List Leer lee Storekeeper Report Configuration Storekeeper Reports Advanced het ReviewAudit POS Specific Reports Review Audit Pos Specific Shift Reports Shift Analysis CO Training O Training Report Shift Analysis xlist Chit rales xlist Business Day Se WC xlist by Cashier ome list by Cashier Business Day xlist by Cashier Shift Department Export Report list by Shift Setup Configuration ist Report Decision
124. h the rule in the notes section 8 Click the Save button 9 To edit a rule select the rule from the Decision Matrix Rules list Make your changes and click the Save button 10 To permanently delete a rule select the rule and click the Remove button STOREKEEPER TECHNICAL MANUAL 54 Securing the DVR How to Export the Report Configuration Storekeeper has the ability to export select Storekeeper Custom reports in XML format or in Comma Separated Values CSV format The CSV format can be read by Microsoft Excel Storekeeper will export these files to a local or network folder Storekeeper can be set to delete the file after a period of days To export a particular report 1 STOREKEEPER TECHNICAL MANUAL Check the box next to the report in the Reports list in the Export Report Configuration wizard Select the export file type and choose the file destination The Browse option will allow you to select a folder from Windows To manage the export files check the Delete old files option and set the number of days in the Keep Days control To save the settings click the Apply button Expor Repor Configuration Reports C Exception List Report Shift Analysis Choose Export File Type Iw Export XML files V Export CS Microsoft Excell ER Delete old files Keep Days 1474 Save path for Export files C Program Files Storekeeper E xport Files gr Browse 55 Securing the DVR Scorecard S
125. he About echnical Support 1 727 449 2296 I GulfcoastSoftware com Storekeeper menu item will display the software BB storekeeper Pore registration details This screen will display the eet Gulfcoast Technical Support number software A Licenseisinsled version number and licensing specifications Nurmi Licer eon If your software is unregistered and you would like o Feauok rasli to access one or more of the above features BackupSeting ere 1 007 please call Gulfcoast Software Solutions LLC at eae ae ae 727 449 2296 to acquire a software license Livex 8320 LogViewer exe 1 0 0 3 MCSock 1 0 0 3 Multicam RemoteVidS vr exe 1 0 3876 20967 VideoReview nterop dil 2 0 0 0 SecurityMonitor exe 1 0 0 110 Plug 4 1 3 0 STOREKEEPER TECHNICAL MANUAL 1 Getting Started How to Log In Unlicensed systems do not support this feature Storekeeper provides multilevel user access Features requiring upper level access include but are not limited to e Viewing a backup e Accessing remote sites e Opening Admin Tools e Shutting down or minimizing the software e Changing configuration information In general if an item is grayed out or inaccessible you may need to login using an account with the appropriate permissions to access those features Account privileges can be tailored to suit the needs of the individual client and are fully modifiable by administrator accounts The default account that is automati
126. he details panel by hovering the mouse over the bottom quarter of the camera The start time of the current video file will display on the left and the end time will display on the right A dialog box will appear that allows you to select where to save the current video After naming the video click the Save button Clicking the Advanced Save Video option will let you save a video with the date and time displayed on top of the video A dialog box appears with options on how to display the date and time of the video as well as to select where to save the video After setting the date and time options and naming the video click the Save button To use the Advanced Save Video option you may have to login to a higher level account How to Magnify an Image You can zoom in or out of any part of the video This can be especially useful when reviewing megapixel IP cameras which cannot display their full detail within the camera viewing area 1 Right click a point on the camera you wish to zoom in on 2 Select Zoom In When you wish to zoom out right click the camera and select Zoom Out You can also use the plus and minus buttons on the details panel which appears in the bottom one inch of the video when you hover the mouse over it You can also use the surrounding arrow buttons to navigate around a zoomed camera Additionally you can roll the mouse wheel up or down on the camera to zoom in or out of the camera When you are zoomed i
127. i 13 How to Configure the Exception List EE 13 HOw t Add a E 13 Howto ee 15 How TO REMOVE a TEE 15 Displaying Gadlrieta Opuons narre a a a a a a aa a 15 About the Camera Viewing Area 17 How to Select Cameras to RTE 17 Using Playback Een rte 19 EE eebe ee ee bereede ee ee et 20 Backing up Video Audio and Data WEE 21 How to Configure the Backup Drive List sssnseeesseesennrrnersssererrrrnrrrsstrrnnernnnntsrerrnrrnnneeeeet 23 Ee TE 24 fe EE 25 How to Configure Review AUC ite ege geet eae denne noe d ed dire 25 KEE ee 28 How to Connect to the Local DVR geesde 28 How 10 Opena BACK UD oie ces ecsrotisucsieecuestacavectenc stuns a a ae 28 How to Open a Data Files EE 28 How to Open a Video File EE 29 How to Connect to a Remote DVR ccccceeeeeeeeeee eee ee eeeeecaaeeeeeeeeeeeeeeeenaeeeeeeeeeeeeeeee 29 Beleeg ee EE 30 Connecting to Eet 30 About the Remote Live Camera Viewing Area 31 How to View Remote Data Streams ENEE 33 How to View Remote Video Streams AAA 33 How to Listen to Remote Audio Gtreams ke 34 How to Configure GE esseer nn Ennen a 35 How to Save and Print Camera Pictures ke 35 STOREKEEPER TECHNICAL MANUAL ji Table of Contents Configuring Remote DVAS tk ctcctccttietiant tet itt tlic t mc entcts Wlantd des catiee beast ita t hte 2 36 How to Configure a DVR for Remote Connechon 36 How to Configure the Address of a Remote DVD 37 How to Configure Remote Review Gettnmgs un 39 IT en CN 41 Basie EE E
128. iailimage with Receipt screen which allows you to send the current Zoomin image or the current image together with the Eao current receipt as an email attachment For more information about the Storekeeper Email screen see How to Send Emails How to Print an Image Selecting the Print Image option lets you choose between printing a Half Page Full Page High and Low Resolution or With Receipt Data A half page prints the exact same image as a full page except that it is smaller to help conserve ink The High and Low Resolution option will print two images one half the resolution of the other This lets you choose which printed image actually appears more clearly Occasionally this can be the lower resolution image STOREKEEPER TECHNICAL MANUAL 15 Review Printing With Receipt Data will print the currently visible receipt with the image In this case a dialog will open to allow you to select an available printer How to Save an Image Clicking this option will cause a dialog box to appear that allows you to select where to save the image After naming the image and selecting the preferred image format click the Save button in To save the image to any folder other than My Documents you may have to login to a higher level account How to Save a Video File Clicking the Save Video option will let you save the current video file to another folder or disk To know the start and end time of the clip you are saving display t
129. ic alert you set One of the features of RTM is the Floating Time Point technology that can determine if a certain number of events have occurred within a specified period of time For example you can configure RTM to alert you only in the event that five No Sales have occurred within an hour Real Time Monitoring is designed to handle virtually any possible combination of events imaginable STOREKEEPER TECHNICAL MANUAL 59 Securing the DVR To configure Real Time Monitoring 1 Click the Configuration button at the bottom right corner of the screen 2 Select the Real Time Monitoring option A rule is a group of events that allow Storekeeper to monitor a specific event or series of events and trigger an alert if required Each group is comprised of one or more events that can cause an alert In a group of two or more events the first event must occur before the next event is monitored For instance assume there is a rule that checks for safe drops from the register and ensures that the drops get to the safe A Safe Drop must occur on the Point of Sale POS before RTM will start checking the safe for a Safe Drop If the safe receives a Safe Drop without one occurring on the POS RTM would ignore the event because that event has not yet Rules Camera Out Create Fvent Edi Event Remove ges Rule Summary Camera Out Monitor All Users and Devices All Users and Devices Scheduled Time
130. ice ID o Raw Capture RC Gulfcoast Use Only e Serial Port Settings 1 12 or 13 16 Tab o Baud 9600 o Parity Even o Data Bit 7 o Stop Bit 1 o Flow Control None MICROS 3700 The Micros 3700 is a network interface The DVR should be connected to the same network as the Micros back office PC This interface uses a mapped drive connection to maintain communication Device Setup e Micros 3700 Mapped Drive o Create a mapped drive connection to the folder containing the Micros journals o The default path is D Micros Res Pos Journals o Journal folder should be a shared folder If neither this folder nor any of the parent folders are shared then enable sharing on this folder o From the DVR browse to the My Network Places folder and locate the workgroups The Micros back office is usually labeled Micros1 o Open the Micros folder and select either the actual or the root folder of the Journals folder located above in the Micros Setup step o Right click on the folder to display a menu and select Map Network Drive option Windows will display a new window o Choose the M drive letter or another appropriate drive and click OK e End of Day o Storekeeper may need to be notified of the End of Day on the Micros o Due to the way Micros handles its files and the End of Day it may be necessary to edit or place a batch file in the Micros Res Pos Scripts folder o Due to the highly configurable n
131. ight corner of the screen Select Admin Tools Select Open Tools Folder Run GVExportAVl a It will ask you for the name of the file you wish to convert b It will give you some options including whether or not you want the time stamp for each video frame visible during playback c The file it produces will play back at normal speed in Windows Media Player Aopo N am The Advanced Save Video option launches the GVExportAVI tool Use this option if it is available The Advanced Save Video option is not available 1 If the option is visible but disabled then you may need to log into a higher level account to access this feature 2 If you are logged into the highest level account and the option is still visible but disabled the video you are reviewing is not a GeoVision video file This option is only available for video recorded with GeoVision Multicam 3 If the option is not visible then the GVExportAVI tool is missing from the Tools folder Reinstall Storekeeper Audio does not play You do not hear live audio on the Local DVR 1 Confirm that Multicam is recording audio and that you have configured Storekeeper to work with Multicam See Setting Storekeeper to work with Multicam 2 Confirm that Waveout is enabled in Multicam for each of the audio channels you would like Storekeeper to play 3 Confirm that the system can play audio files try opening an audio file in media player to see if you can hear it 4 Confirm also
132. ill display a new window 4 Choose the MV drive letter or another appropriate drive and click OK STOREKEEPER TECHNICAL MANUAL 94 Troubleshooting Micros Serial Micros IDN This interface uses a connection to the register s printer Use the general printer interface Oneac The Oneac Uninterrupted Power Supply UPS communicates with the DVR through a standard USB cable Ensure that the Oneac software is running and that it has a status for the Oneac Osprey This interface uses a connection to the register s printer Use the general printer interface Panasonic JS 750 JS 5500 JS 7500 This interface uses a connection to the register s printer Use the general printer interface Passport Serial 1 Disconnect the Poll Display from the Passport Plug the female DB9 RJ45 serial converter into the Passport Plug the standard Cat5 patch cable into the DB9 RJ45 Plug the RJ45 coupler into the other end of the patch cable Plug the RJ45 Splitter into the coupler Plug the RJ45 Patch Cable into one side of the RJ45 splitter Plug the standard male DB9 RJ45 into the poll display Modify the Cat 5 cable from the register to the DVR a Passport End Pin 3 5 only b DVR end pin 2 5 only c Plug Cat5 into splitter 9 Plug the standard female DB9 RJ45 into the DVR D Jo mb WN Passport XML This interface is a network interface Make sure that both the Gilbarco Passport and the DVR are on the same network
133. indow fonts colors and three dimensional effects in windows and dialog boxes the look of icons and mouse pointers and sounds You can customize a theme by changing individual elements You can customize your desktop in other ways as well such as adding Web content to your background or selecting icons that you want to display on the desktop You can also specify color settings change your screen resolution and set the refresh rate for your monitor If you are using multiple monitors you can specify individual settings for each For more information see Microsoft help document at http www microsoft com resources documentation windows xp all proddocs en us display overview_w mspx mfr true STOREKEEPER TECHNICAL MANUAL 105 Administrator Tools Clock Windows Date and Time application allows you to change the date and time on the computer by setting the system clock It also allows you to change the time zone To access it from Storekeeper select the Clock option under the Settings submenu of the Admin Tools About Network Settings From the Windows Network Connections window you can perform several network management tasks How to Disable a Network Connection Disable a network connection if you aren t using it For example if your computer has a built in wireless connection and you re currently connected to a wired network you should disable the wireless network connection to make sure your computer doesn t use the slower wir
134. io channels in the Streams List ai CN 7 Eleven NCR To listen to a channel je ra 1 Expand the site you want to listen to a 2 Expand the audio node RN DQ Arbys Positouch 3 Select the audio channel you wish to listen to All Data 4 Click the Open button All Video 3 Audio Microphone af Audio Channel 1 ai a Audio Channel 3 Favorites click Open or Close to play or stop an audio uy You can also right click individual audio nodes and channel There may be a delay in playback while the connection is established The audio volume control which is located at the bottom right corner of the camera viewing area will indicate which audio stream is connected You can adjust the volume by dragging the audio volume control slider STOREKEEPER TECHNICAL MANUAL 34 Remote How to Configure Favorites Favorite cameras can be defined for any site They allow you to group related video streams so that you can easily switch between them depending on your viewing needs If there is a Favorite called Default that group of video streams will automatically load when the site is connected To open all cameras associated with a favorite select the favorite item under the Favorites node and click the Open button Note that this will close all other cameras from that site that are not associated with that favorite How to Add a Favorite To define a favorite 1 Gei Open only
135. is used for all terminals together Pin out a standard DB9 to RJ45 for both the Register and the DVR Connect to both DB9 adapters with a standard Cat5 cable arwh Troubleshoot a POS to See If It Is Transmitting Data 1 Determine if Storekeeper is receiving any Data a Open the Communications window of Storekeeper b Each data interface that is enabled will either display a blank line or numbers Numbers indicate that Storekeeper has received data in the past c Serial interfaces will display whether the serial port is open or closed via the tool tip over the actual register numbers line d Network interfaces will display a network connection status in the Communications window If the connection states that it is listening or attempting to connect to the device in question check the cables and Storekeeper settings No need to continue e Clear out all register communication boxes by clicking the Clear Registers button f Initiate a transaction on the POS Try a No Sale or an actual transaction Numbers will display in the Communications boxes if Storekeeper receives any kind of data 2 Determine the type of problem a If Storekeeper showed numbers in the Communication window i Did Storekeeper display clear data in the Register Receipt Window If yes then communication is working ii Did Storekeeper display any data If yes then check Storekeeper settings iii If Storekeeper did not display any data but did r
136. ist items Type the criteria of the exception e g type Void Ticket for all voided transactions in this box This text is not case sensitive e The Restrict Criteria Box can be used to limit how the criteria is compared to data With the Restricted Criteria box checked the criteria must be found at the beginning of the line The data must match the criteria explicitly starting with the first character If left unchecked it will search the for the criteria anywhere within that line Step 3 Set the Where clause to restrict the results by quantity or amount by even or any dollar amounts only if the amount restriction is selected and by various mathematical operators eg gt or The last option is a numeric value used to limit the search results Step 4 Select the Data Streams The short list on the left displays all the current POS interfaces This option is used to restrict a rule to one or several interfaces Place a check mark on the interface to apply the rule to that interface or choose All Registers Step 5 Seta threshold for the rule The Limit option sets the maximum allowed threshold of the exception The total number of events will trigger a change in the color of the rule s X List button when it has matched the set threshold Zero is the default Step 6 Use the Save As option to set the group name for the rule Exceptions can be grouped together by typing the same group name for multiple rul
137. it oa eW STOREKEEPER TECHNICAL MANUAL 104 Administrator Tools Settings Storekeeper permits administrators to adjust various Windows and Storekeeper settings for security or preferential reasons To access the Settings features select the Settings option under the Admin Tools menu and then select the setting you wish to adjust About Backup Storekeeper allows administrative users to backup Storekeeper settings for easy restoration in the event of a loss or corruption of settings To backup all Storekeeper settings 1 Click the Backup option under the Settings tab of the Admin Tools menu 2 Browse to the location where you want to save the file 3 Name the backup 4 Click the Save button to save or the Cancel button to cancel About Restore To restore saved Storekeeper settings 1 Select the Restore option from the Settings tab of the Admin Tools menu 2 Browse to the settings backup file you wish to restore 3 Click the Open button to restore the settings or the Cancel button to cancel About Display Settings To adjust the Windows Display settings select the Display Settings option from the Settings submenu of the Admin Tools menu This will bring up the Windows Display Properties page Use this page to select a desktop theme customize your desktop and modify display settings Themes You can also select a theme to define the overall appearance of your desktop A theme determines your background screen saver W
138. k the Export button on the bottom right corner of the screen Select a location to save the exported file to Select the export format Gulfcoast Email DB file or a CSV file Set the export filename Click Save D ore ON Email Server Settings In order to send emails from Storekeeper you are required to enter the enterprise email server settings including e Server name e Server email e SMTP server e Username if any e Password if any e Port You may also specify whether to use authentication SSL or HTML format e To clear your changes and revert back to the currently saved settings click the Reset button e When you are finished click the Save button to apply these settings STOREKEEPER TECHNICAL MANUAL 75 Tools and Communication e To exit the Email Server Settings click the Close button on the bottom right corner of the screen Training Among Storekeeper s user friendly features is a training manual that is accessible from the software To view the manual 1 Click the Help button below the camera viewing area 2 Choose Associate Training 3 A login box will appear prompting you to enter a first and last name as well as an employee identification number 4 After you login a PowerPoint presentation will appear and allow you to select topics for training 5 After you exit the presentation a screen stating that you viewed the presentation will appear 6 Click the Ok button to record participatio
139. l Port Settings Serial interfaces require each serial port to be set up properly If the settings for Storekeeper do not exactly match the serial settings of the POS source Storekeeper will not be able to accurately read the data The serial settings are located on the Serial Port Settings 1 12 tab and the Serial Port Settings 13 16 tab Windows XP only supports 16 serial ports The default settings are as follows Bits per second Baud Rate 9600 8 Data Bits Parity None Stop Bits 1 Flow Control None Data Transport Settings All interfaces that are not serial interfaces are configured as TCP interfaces and utilize the Data Transport feature e The Data Transports are configured on the Data Transport Settings Tab e For interfaces that utilize a single server for all POS register terminals only one Data Transport should be set up e For POS registers that transmit their data independently of the other register terminals a Data Transport must be configured for each POS register terminal Due to the various differences between POS interfaces not all settings for a Data Transport need to be set up Features include IP the IP address of the POS register Port Network Protocol Path Reconnect and mode Listen or Connect Review the settings required for each POS brand Common Names The Common Names tab allows you to change the Save As name for each interface The name displayed on this list is the name that is displayed on the mai
140. lagged rules are displayed by shift If no rules have been violated then Storekeeper will display those results Please note that Shift Analysis report is only available if the POS interface supports cashiers and Advanced Search X List Report The X List Report is a report version of the Exception List X List Just as the X List displays the totals of each rule so the X List Report lists out all the totals of each rule Unlike the X List the X List Report does not group together common name rules but displays each separately so as to better distinguish the individual components The report lists the X List rule name the criteria for the rule the maximum allowed threshold and the actual number of items found There are several different X List reports Please note that X List cashier reports are only available if the POS brand supports cashiers X List Business Day The complete totals for the selected business day X List by Cashier The X List totalized by cashier according to standard 24 hours 12 00am to 11 59pm X List by Cashier The totals for each cashier by business day Business day X List by Cashier Shift The X List totalized for each cashier according to shift X List by Shift The X List totals by Shift X List Report The standard X List report STOREKEEPER TECHNICAL MANUAL 48 Securing the DVR Point Of Sale Specific Reports 1 Generated by the POS 2 Formatted for standard 80 column reports 3 Requi
141. lay the test page immediately if the serial port is working If no test page prints one of the following may be the cause i The serial port is not functional ii The cable is connected to the wrong port iii The null modem cable is bad Troubleshooting POS Cable Connections If troubleshooting POS communication and all settings are correct on both the DVR and the POS check the physical crimps and the standard pin outs See Standard Cabling for details on STOREKEEPER TECHNICAL MANUAL 90 Troubleshooting the standard POS cable connections required for data communication between the Digital Video Recorder DVR and the POS Aloha This is a serial interface that connects to the Aloha Back Office computer Select an available serial port on the Back Office e The setup for this configuration requires a standard female DB9 RJ45 adapter at the DVR and at the Aloha Back Office e Use a standard Cat 5 Cable from the POS to the DVR with RJ45 connectors on both ends e Plug the cable into both DB9 RJ45 adapters at the DVR and at the Aloha Back Office Armored Safe BiComm Armored Safe BiComm uses the CacheTALK Ill protocol to communicate with the Armored Safe This interface does not require the CacheTALK III device and does not have the advanced features of the CacheTALK III device Storekeeper requires a direct connection to the safe 1 Runa standard Cat 5 Cable from the safe to the DVR 2 On the Safe end pin out a standard
142. lect Properties from the drop down menu The System Properties dialog box displays Click the Environment tab to display the environment variables Click anywhere in the System Variables list box This is important because you are creating a system variable Clicking in the User Variables for lt username gt box creates a user variable Click in the Variable text box Type AlohaSpyPort over any existing text in the text box Typing over existing text adds a new variable and does not replace the original variable Press Tab to move the insertion point to the Value text box Type the TCP port in this example 3999 is used over any existing text in the text box Typing over existing text adds a new system variable but does not replace the original variable Click Set The new AlohaSpyPort variable is added to the System Variables box Click OK to exit the System Properties dialog box Select Start gt Programs and select the MSDOS Command Prompt Change the directory to the ALOHA BIN directory Type ALOHASPY SERVICE and press Enter A message displays letting you know if it was successful Type REGSVR32 ASPYPS DLL and press Enter A message displays letting you know if it was successful Type EXIT to exit the DOS command prompt o The Back Office PC needs to be rebooted after an environmental variable is changed 2 Aloha Setup Back Office a b Login to the BOH Select Maintenance gt Store Settings and sel
143. lt password is owner Explore to the Proqueue folder a Default path is C sd20 proqueue 4 Share the folder a If the register does not have an attached mouse highlight the folder using the touch screen then click on the File menu at the top of the explorer window One STOREKEEPER TECHNICAL MANUAL 97 Troubleshooting 5 of the menu items will be the folder you highlighted It will have an arrow next to it that will bring up another menu b Right click on the folder to display a menu c Select the menu option for Sharing and Security d Another window will pop up with the option to share the folder Share the folder exit and restart Subshop 2000 a The default user account is m on the Subshop 2000 b The default password is m1 on the Subshop 2000 On the DVR 1 If the Windows version on the Subshop 2000 is Windows 2000 or later the mapped drive connection is recommended Otherwise skip this section From the DVR browse to the My Network Places folder and locate the Subshop 2000 register from the Workgroup Select the Proqueue folder Right click to display a menu and then select Map Network Drive A new window will appear On the window select the appropriate drive letter M and click OK When it has made a valid connection Windows will open a new explorer window with the contents of the Proqueue folder displayed Tidel Smart
144. min Tools Ss Je Print P Network E mail I Removable IV Save Optical Emad Setup Iw View Reports r Add Delete Change JT Minimize Storekeeper Exception Criteria 1 Configure Security Monitors NEE Storekeeper provides multi user support and access control allowing managers to lock down the entire DVR or just certain features User accounts can be added and the permissions adjusted as needed Also a default login can be set so that a designated user is automatically logged in with the proper permissions every time Storekeeper is loaded To configure user accounts 1 Click the Configuration button at the bottom right corner of the screen 2 Select System Configuration from the menu 3 Click the Security tab The User List displays all available user accounts STOREKEEPER TECHNICAL MANUAL 69 Securing the DVR To add a new user Click the Add button This will bring up the Add User form Enter the new username and password Confirm the password Specify a password hint Set the management and security levels Click OK to add the new user or Cancel to cancel To view the user that was just added click the appropriate level account User Power User or Supervisor under the User List This will expand the node and display the newly added user NOOR WN To change user permissions and settings 1 Highlight the user in the User List This will unlock all controls 2 To add or take away
145. mount or only result of manual entry 2 The next drop down box contains the operators for the search 3 The last box for this option is the value box Type a positive or negative number in this box and click the Search button to display the result To search by quantity select the Quantity option the operator and the search value The Even Any option is not necessary for the quantity search STOREKEEPER TECHNICAL MANUAL 12 Review Searching with the Exception List X List Storekeeper s X List is a state of the art ees gt data mining feature that enables managers e Warem Mate Simple to set up a list of flags that are triggered 1 when suspicious activity occurs at the register This allows for instant event tracking and review at the click of a button All Cashiers Coupon 18 To review the X List items for the given day Discount S choose the Review button click the Search Error Correct Data button enter the search date and click eo surrons INDICATE THE the X List button The X List will display a GI list of user created flags Such as No Sales rr and Voids along with the number of occurrences for the current day Items with red buttons have exceeded the administrator specified thresholds and are considered critical items Manual Credit EXCEPTION LIST BY CASHIER FOR ADVANCED Non Scanned SEARCH ONLY No Sale Price Override Refunds Suspend wm wg o 1 e
146. n 5 Cut all other wires e Virtual Journal Method o Plug the Cat5 cable into the Sapphire Virtual Journal port Comm4 o Plug the DVR end into the DB9 RJ45 converter e Printer Method o Disconnect the Cat5 cable from the CRIND printer o Plug the Cat5 cable into an RJ45 coupler o Plug the RJ45 Splitter into the coupler o Plug the 1ft Cat5 Patch cable into the splitter Plug the other end into the CRIND printer Data should begin to flow Otherwise check the cabling o Plug the Cat5 cable going to the DVR into the available port on the splitter STOREKEEPER TECHNICAL MANUAL 136 Configuring Data Capture o Plug the other end into the DB9 RJ45 converter at the DVR Storekeeper Setup Data Interface Tab o Record Data Place a check mark in this box o Data Source Serial o Data Device Set to Desired Serial Port o Data Type Sapphire o Incoming Automatically Set o Save As Sets Storekeeper Device ID o Raw Capture RC Gulfcoast Use Only Sharp The Sharp register is a basic interface that either collects data from the printer or gathers data directly from a dedicated serial security port Note some register systems have a secondary printer or Kitchen Printer that may be used in place of a serial security port Device Setup Dedicated security port Run a standard Cat5 cable from the POS to the DVR Pin out one standard female DB9 RJ45 and one standard male DB9 RJ5 Attach the female DB9 to the POS
147. n existing printer cable into one side of the splitter e Two options for DVR communication o Modify the Cat 5 cable A standard female DB9 to RJ45 Adaptor at the DVR One Cat 5 Cable from the POS to the DVR per four registers e Pick one pair of wires for each POS e Crimp the Ruby end into pins 1 and 6 and plug the cable into the open side of the splitter e Crimp the DVR end into pins 2 and 5 and plug the cable into the DB RJ45 adapter e One wire from the pair connects pin 1 at the Ruby to pin 2 at the DVR The other connects pin 6 at the Ruby to pin 5 at the DVR o Modify the DB9 RJ45 adapter method Pin out a female DB9 to RJ45 adapter at the DVR e The blue pin goes into slot 2 e The yellow pin goes into slot 5 e Cut and remove all other pins Use a standard Cat 5 cable from the POS to the DVR Storekeeper Setup e Data Interface Tab o Record Data Check o Data Source Serial o Data Device Set to Desired Serial Port o Data Type Ruby o Incoming Automatically Set o Save As Sets Storekeeper Device ID o Raw Capture RC Gulfcoast Use Only e Mulitprint Printers Tab o Enable for Corresponding Comm Port set by Data Device on the Data Interface tab o Multiple Printer Enabled Check o Printer 1 Set to Desired Device ID o drop down list Journal o Printer 2 Set to Desired Secondary ID o drop down list Receipt o Printer 3 None o drop down list None STOREKEEPER TECHNICAL MAN
148. n in the training Click the Cancel button if you do not wish to record participation in the training How to Configure the Camera for the Training History Report You can elect to record an image of each employee who views the training presentation The camera used for this can be configured under the Configuration page Click on the Configuration button on the bottom right corner of the screen Choose the System Configuration option from the menu Click on the System Settings tab Choose the camera you would like to use to record the training participants within the Tutorial Settings group 5 Click the OK button to save your settings and exit this form PONS How to Take a Screen Shot Q This feature is disabled if Storekeeper is loaded in Multi monitor mode You may need to login to a higher level account to save to any location other than My Documents Storekeeper s Screen Shot feature allows you to capture an image of the entire screen This can be useful when you need to capture an image of the POS data alongside the video for documentation purposes or if you need to report a problem or an error to the Gulfcoast Software Solutions development team STOREKEEPER TECHNICAL MANUAL 76 Tools and Communication To save a screen shot Click the Screen Shot button underneath the camera viewing area Choose the Save Screen option A dialog box will appear Browse to the location where you would like to save the file Cli
149. n receipt view in Storekeeper Common names are divided between Register Names and Device Names STOREKEEPER TECHNICAL MANUAL 114 Configuring Data Capture e Register Names change the main interface name found on the Save As column on the Data Interfaces tabs e The Device Name section allows you to label individual peripheral devices on certain interfaces These devices include all temperature monitoring devices Only interfaces with multiple devices will display in this section when the interface is enabled To set the device name 1 Select the interface from Source 2 Choose the device from Data Device 3 Select its device type from the Type list 4 Write the device name into Device Name Multiprint Printers The Multiprint Printers tabs are used to separate data streams from a single dual or tri printer configuration This tab overrides the Save As column on the Data Interfaces tab to direct the data to different register positions in Storekeeper For interfaces that contain multiple printers within a single data source the data may be duplicated if these settings are not configured properly Currently only the VeriFone Ruby interface uses this feature The data is divided according to serial or Com port 1 Select the box next to the serial device that is used by the interface configured on the Data Interfaces tabs 2 Select the first printer and choose one of the Registers to save a Select the printer type Journal o
150. n the taskbar You can completely exit the Storekeeper application by clicking the Exit button below the camera viewing area If you are in any mode except for Remote Live and you cannot see the Exit button click the red X in the upper right corner of the panel below the camera viewing area If you are in Remote Live click the Exit button in the lower right corner and select Exit This will shutdown Storekeeper and it will no longer continue to capture data or perform any of its other automated tasks until the application is restarted How to Close Menus Al In general clicking the same button that caused a panel to appear will also cause that same panel to disappear If you see a red button with an X in it generally found at the top right corner of a panel this too will cause the panel to disappear and reveal whatever the panel had been covering How to Reinstall Storekeeper B You may need to login to a higher level account to perform this task To reinstall Storekeeper Click on the Configuration button in the lower right corner of main screen Select Admin Tools Select Open Tools Folder Navigate up one folder and open the Lite subfolder Run Storekeeper Lite Installer and follow its instructions aAKwWhY gt The options selected in the Choose Components section of the installer will reflect the options selected the last time the installer was run STOREKEEPER TECHNICAL MANUAL 3 Live To view video audio and data
151. nd does not have advanced features enabled e Data Interface Tab o Record Data Check o Data Source Serial o Data Device Set to desired serial port o Data Type Panasonic model number o Incoming Automatically Set o Save As Sets Storekeeper Device ID o Raw Capture RC Gulfcoast Use Only Do Not Use Passport Version 1 4 The serial passport interface ties directly into the poll display of the Gilbarco Passport The poll display is a serial device that connects directly to the Passport via the Edge Port on the Passport and it is always on Device Setup e Detach the poll display from the Edge Port Attach a female DB9 to RJ45 standard pin out to the port Insert an RJ45 splitter to the DB9 to RJ45 converter Plug a short Cat5 patch cable into the splitter Attach a male DB9 to RJ45 standard pin out to the cable Connect the Poll Display to the male DB9 converter The Cat5 cable to the DVR will plug into the splitter For the cable only use one pair of wires Use pins 3 and 5 on the POS side o Use pins 2 and 5 on the DVR o The wire for pin 3 on the POS side goes to pin 2 on the DVR e Pin out a female DB9 to RJ45 standard pin out and connect to an available serial port O O on the DVR Storekeeper Setup e Data Interface Tab o Record Data Check o Data Source Serial o Data Device Set to desired serial port o Data Type Passport o Incoming Automatically Set o Save As Sets Storekeeper Device ID
152. ned version of your search example NN Next No Problem NP Next Problem and PS Previous Suspicious Click GO to repeat the search defined by the Quick Review Rule button example If the Quick Review Rule button displays NP click the GO button repeatedly to jump to the next several items flagged as Problems How to Configure Review Audit B You may need to login to a higher level account to access this feature To configure how Review Auditing appears and behaves click on the Configuration button at the bottom right corner of the screen and select the Review Audit Configuration option To configure how a particular item from your X List is audited select it from the table of Exception items To add or modify items in the X List refer to How To Configure the X List STOREKEEPER TECHNICAL MANUAL 25 Review Review Audit and Receipt Configuration Select Items to Audit Devi Search Criteria Fist Amount S a 1 2 NorScanned Grocery 0 07 1 2 Nor Scanned T Taxable 0 om All Void Ticket payment deleted 0 0 All Error Conect esros conection 20 0 ail Discount disc 20 0 All Void Ticket Mgr 100 20 0 All Discount XE mpl 20 D All Discount Dis 20 0 D Error Conect Delete Item 0 0 All Coupon Coupon 0 De H 3 IV Review Audit Enabled ni Menu Fork Color Highlight Color enu Font 4 M Auto Review On at Startup Clear Review kW Show Higlght in Joumal and Receipt Click an tem in the v Highlight Mini Mode Journal Hightght Col
153. ng correctly If you identify a program that is causing problems you can check for updates or uninstall the program Using the Selective Startup option you can turn services and startup programs on or off individually to see if the problem occurs the next time you restart your computer If you select a STOREKEEPER TECHNICAL MANUAL 106 Administrator Tools check box the service or startup program will run when you restart Windows If the check box is cleared the service or startup program will not run when you restart the computer For more information see Microsoft s help page http support microsoft com kb 310560 About the Device Manager Device Manager provides a graphical view of the hardware that is installed on the computer as well as the device drivers and resources associated with that hardware Using Device Manager provides a central point to change the way the hardware is configured and interacts with the computer s microprocessor Typically Device Manager is used to check the status of computer hardware and update device drivers on the computer If you are an advanced user and you have a thorough understanding of computer hardware you can use Device Manager s diagnostic features to resolve device conflicts and change resource settings For more information see Microsoft e http support microsoft com kb 283658 About the Task Manager You can use Windows Task Manager to start programs to start or to end processes an
154. nitors Storekeeper accepts command line options to define where on the screen it should load By specifying X 1234 in the command line Storekeeper s leftmost edge will start at Windows 1234 pixel coordinate on the X axis You can also specify a Y coordinate e g Y 768 to define the Y coordinate position for Storekeeper s topmost edge A practical example H you have two monitors and you wish to display Storekeeper on the second monitor as Windows defines it assuming in this example that it normally displays on the first monitor and the second monitor is set up as the monitor on the right in Windows you must know the pixel resolution of the first monitor If the first monitor s resolution is set to 1280 by 1024 then you would want to specify X 1280 as a command line argument to get Storekeeper to load onto the second monitor Create a shortcut to Storekeeper on your desktop and edit its properties by right clicking the shortcut and selecting Properties In the Target box add X 1280 to the end so that the Target looks like C Program Files Storekeeper Transearch exe X 1280 Click OK Now when you double click this shortcut Storekeeper will load up on the second monitor Storekeeper only allows one instance of itself to be running when it is not in multi monitor mode When it is in multi monitor mode though you can run more than one instance of Storekeeper at a time For instance if you wante
155. nt DVR s cameras check the Remote checkbox 3 Enter the DVR s IP address or hostname into the Hostname box 4 Enter the username and password 5 Confirm that the Command Port and Data Port settings are correct By default the port settings are already set to GeoVision s default port settings 6 Check the Scan checkbox for any camera you want to display in Scan mode How to Edit the Marquee 1 Click the Edit Marquee button to open up the Marquee configuration a You can set as many as eight marquees with eight messages each for each of the six different security monitors 2 To start select the security monitor to configure a marquee for 3 Select the marquee you wish to edit 4 Check the Display On checkbox to enable or disable a marquee STOREKEEPER TECHNICAL MANUAL 110 Configuring Additional Monitors for Live Video 5 Now you can enter messages select the font color and display type for each of the eight messages on this marquee 6 Set the start time if you want this marquee to begin at a specific time of day If you are enabling more than one marquee it is important to note that a marquee s start time must be greater than the start time of any previously defined marquees For example Marquee 3 must start later than Marquee 2 if they are both enabled Otherwise Marquee 2 will never display STOREKEEPER TECHNICAL MANUAL 111 Configuring Storekeeper for Multiple Monitors Configuring Storekeeper for Multiple Mo
156. nt in the rule will trigger the clock to countdown as normal Select either the Time Frame option or the Time Out option Use the Set Time control to set either the Time Frame window or the Time Out countdown The control is divided between hours HH minutes MM and seconds SS The times can be set manually or by using the arrow keys STOREKEEPER TECHNICAL MANUAL Time Frame Time Out Step 3 of 6 Time Frame Alert issued when a total number of events exceed a specified limit within the specified Time Frame Time Out Alert issued when an expected event does not occur within a specified amount of time C Time Out HH MM SS Set Time 00 05 00 o gt Previous 63 Securing the DVR Step Four Event Limits Storekeeper can monitor events by counting the number of times that the event occurs or it can monitor events by counting the total monetary amount or quantity for the whole event group Selecting the option for Count by Occurrence will set the rule to count the number of times that event occurs This Event Limits threshold is set by the Monitor by Occurrence control Step ott Monitor Events by counting the number of times that the event occurs or monitor by e This option is useful for monitoring the total number GENEE EE of No Sales and other similar criteria To count the monetary amount and or the quantity of an Count by Occurence event group select the Count by either Money or Count
157. nto the camera you can click and hold the left mouse button down and drag the mouse to navigate around the image The zoom factor of the camera will be displayed in the camera s tag STOREKEEPER TECHNICAL MANUAL 16 Review About the Camera Viewing Area Each camera has a tag that states the camera s name and the time of the current frame If the camera has been magnified the tag will also include the zoom factor 2x 4x etc If you are remotely reviewing a site the Refresh Clear Cache and network activity indicator may be visible e The Refresh button will stop any current downloads and then re download the current video and audio e The Clear Cache button will delete all cached video data and audio You can use either or both of these buttons to help resolve problems with reviewing a remote site e The network activity indicator will appear whenever anything is being downloaded from a remote site How to Select Cameras to View 1 Click the Camera Audio Options button 2 Click the Cameras tab if it is not visible already 3 Check the cameras you wish to view If you are reviewing a remote site the maximum number of cameras you can view at a time is set uw to four by default See How to Configure Remote Review Settings to change the maximum number of viewable remote cameras STOREKEEPER TECHNICAL MANUAL Cameras Favorites Audio hz Select All ETETE 7 Camera 1 V Camera 2 V Camera 3 V Camer
158. o O No Problem Fo With column of an tem in Probl the Menu Font Color 2 q roblem Column to change its Highlight Full Line cee m Suspicious 7 Highight Receipt E Training O aes Ca 2 NoReceipt Number Variance Ea 1 You can change the Audit field for any item in the X List to read either Yes or No Yes means the item will appear on the audit report whereas No means the item will not appear on the audit report 2 You can change the Highlight Color and the menu Status color Click the appropriate button to bring up the color dialog box There you can select from standard colors or click Define Custom Color to specify the color of your choice We recommend lighter colors Click OK when you are finished 3 The Review Audit feature s functionality can be turned on or off by checking or un checking the Review Audit Enabled option 4 By checking Auto Review On at Startup currently selected items will automatically be flagged as No Problem when the Play Reverse Next Event or Previous Event buttons are pressed STOREKEEPER TECHNICAL MANUAL 26 Review Review Audit and Receipt Configuration Select Items to Audit Audit Device Kist Name Search Critesia Comparison Fiest Amourk Si a 1 2 NorrScanned Grocery 0 kim 1 2 NorrScanned T Taxable gt 0 0 All Void Ticket payment deleted 0 0 All Error Conect error correction 20 0 All Discount dic 20 0 All Void Ticket Mgr 100 20 0 All Discount
159. o rank negative or positive issues There is no limit on how many scorecards reports can be created There is an unlimited number of rules allowed for each scorecard Rules may be scored one time as a multiplier as a graduating scale or as a combination Rules may be scored by occurrence or by amount This report allows for a quick feedback on performance levels and expectations Shift Analysis Report Totalizes the business day activities by shift Each shift is compared with the preceding weeks of totals from the same day of the week Divided between general sale information and departments user defined criteria which are customizable Analyzes activity to identify trends on the store level according to several categories see below STOREKEEPER TECHNICAL MANUAL 46 Securing the DVR Department categories also include the Dept Quantity Totals but do not measure over rings no sales or daily totals as these categories are irrelevant to the department totals Category Metric Shift Total Daily Total Shift Percentage Average Transaction Over Rings No Sales Count Customer Count Employee ID Dept Quantity Totals Shift Analysis Report Data Measures all monetary sale transactions on the shift Total sales for the entire business day Total percentage of shift sales in the Business day Average monetary transaction per customer Total monetary sales of all transaction voids error corrects and refunds Displays all
160. ocols to communicate with the Armored Safe This interface does not require the CacheTALK III device and does not have the advanced features of the CacheTALK III device Storekeeper requires a direct connection to the safe Device Setup e Run a standard Cat 5 Cable from the safe to the DVR e On the Safe end pin out a standard DB9 to RJ45 converter e On the DVR pin out the DB9 to RJ45 as follows o Serial port pins Send amp Receive are swapped 2 amp 3 o Pin 2 is black pin 3 is orange o Ground green goes to pin 5 o Remove all other pins they are not used e Note Armored Safe documents state that the pin out should be a straight through and not a null modem Storekeeper Settings e Data Interface Tab o Record Data Check o Data Source Serial o Data Device Set to desired serial port o Data Type Armored Safe BiComm o Incoming Automatically set o Save As Sets Storekeeper Device ID o Raw Capture RC Gulfcoast Use Only Do Not Use Armored Safe CacheTALkK IlI Armored Safe CacheTALk III interface requires the use of the Armored Safe CacheTALK Ill device The interface listens to the communication between the Armored Safe and the CacheTALk III device Device Setup The Armored Safe CacheTALK Ill device uses a female to female straight through serial cable to communicate with the safe According to Armored Safe pins Transmit and Receive are reversed on the Safe board pins 2 amp 3 Pin 2 is the transmit line
161. of a contact in If you highlight a group node before adding a new group the new group will be a group before adding a new group the new group will be added as a subgroup of STOREKEEPER TECHNICAL MANUAL 73 Tools and Communication the group containing the highlighted contact A group can be dragged and dropped into another group to create a subgroup Contacts can be dragged and dropped into a group or subgroup You can also right click a group and select Cut When you right click another group and select Paste the cut group will now be a subgroup of the group pasted to To delete a group e Highlight the group name and click the Delete button on the bottom left of the screen e Or right click the group and select Delete When you delete a group you will be asked whether you want to delete all sub items of that group If you answer Yes all subgroups and copies of contacts within that group will be removed as well If you answer No all subgroups and copies of contacts within that group will be moved to the parent group of the group you deleted If you answer Cancel nothing will be deleted To rename a group e Click on the group name type a new name and hit the Enter key or click elsewhere e Alternately right click on the group name select Rename type a new name and hit the Enter key or click elsewhere Email Contacts To add a contact 1 Select a group you would like the contact to be a member of 2 Click Add Email
162. olume with the volume bar on the Audio tab If you are remotely reviewing a site the progress bar on this i tab will indicate how much audio has been buffered Audio CameralAudio Option will not begin downloading until the Play button has been pressed S To save the current audio clip click the Save Audio button browse to a location to save the file name the file and click Save If you want to save the file to any folder other than My Documents you may need to login with a higher level account STOREKEEPER TECHNICAL MANUAL 20 Review Backing up Video Audio and Data B You may need to login to a higher level account to access this feature Storekeeper provides a backup utility to backup video and data for later review To create a backup click the Copy Video button on the tool bar on the bottom of the screen Reports 2 CE xception List Copy Video System Status Configuration Communications iv Show Hard Drives E Show Network Drives e OC D HL DT ST DYDRAM GT20F ETO3 JE SECURE II C Q 1 Select the location where you d like to save the backup e You can check the Show Hard Drives checkbox to display all fixed drives or the Show Network Drives checkbox to display all mapped network drives By default only the removable drives CD DVD and USB will appear See How to Configure the Backup Drive List to change this default or to prevent some drives from appearing in the list
163. or by day of the week Monitor on Sunday Monitor on Monday Monitor on Tuesday Monitor on Wednesday Monitor on Thursday Monitor on Friday Monitor on Saturday lt I lt I lt I lt I lt I lt I lt I ged Previous Please note that if the start and end times are both 12 00 00 AM the rule will monitor all times By default all days of the week are monitored To disable a rule during a particular day uncheck the day of the week At least one day should be enabled or RTM will not function STOREKEEPER TECHNICAL MANUAL 62 Securing the DVR Step Three Time Frame Time Out Each rule is monitored on the basis of time When the first event occurs in a rule the next event in the rule must occur within the specified period of time for any additional action to occur Otherwise the rule is reset and RTM will no longer check for the next event RTM rules monitor time via two main ways events that occur within a Time Frame and events that Time Out Under the Time Frame option an alert is issued when a total number of events in a group exceed a specified limit within the allotted time frame A Time Out issues an alert when an expected event does not occur within a specified amount of time the clock will countdown until it expires triggering an alert If only one event criteria is set the Time Out option will activate immediately beginning the countdown as soon as the rule is activated Otherwise the first eve
164. ost buffering before pre buffering option is checked Storekeeper will prioritize downloading video and audio that follows the current clips over video and audio that precedes the current clips If it is unchecked then Storekeeper will prioritize downloading video and audio that precedes the current clips over video and audio that follows the current clips About Maximum Simultaneous Downloads Because remote review results in increased network activity and can use significant bandwidth it is recommended that you set a threshold of the maximum number of simultaneous downloads that can occur in remote viewing The maximum number of simultaneous downloads also sets the maximum number of cameras you can remotely review at the same time For clients with limited bandwidth the speed with which any download completes decreases with every running download request Also the longer a download request takes the more likely it is to fail We recommend that client systems with limited bandwidth limit their simultaneous downloads to 1 To set the maximum number of simultaneous downloads and viewable cameras type the number in the Maximum simultaneous downloads box Enter 1 if you do not wish to have any limit and want to remotely review as many cameras as possible About Download Speed The Download speed option sets the packet size for file transfers during data downloads and backup downloads Setting this value to LAN can be faster over reliable networks with
165. ount search by choosing to only display items that have even dollars values for example 1 00 or 2 00 items would display but items with cents would not display In both the Simple Search and the Advanced Search Storekeeper uses the Search Date and the Criteria controls e To switch to Advanced Search click the Advanced button e To switch back to the Simple Search click the same button now labeled Simple again This will reset all of the advanced search options In the Advanced Search mode several controls will display allowing you to search by cashier data type and amount or quantity Each of these options can be used in conjunction with each other The Cashier control contains a list of all the employees for the current day If a cashier works on any of the registers their name or ID number will display in the list e To search transactions by a particular cashier select the cashier from the list and click the Search button Only transactions by the selected cashier will display e To search by all cashiers select the blank option at the beginning of the list Only interfaces that support cashier names or IDs will be able to use this feature The Type control refers to the data type or category of the transaction There are five possible data types Item Refers to all tangible items sold Fuel Refers to all tangible fuel sales Cash Refers to all tender items in a receipt Subtotal total tax credit cash etc ST
166. owse to C SC SPCWIN ini Open the file Locate the section labeled XML o To listen for POSitouch connections locate the tag labeled ListenXMLServerPort and set it to 5015 default o To connect to the POSitouch locate the tag labeled ConnectXMLServerPort and set it to 5016 default Save the file and exit Do an Immediate System Change on the POSitouch o Locate the C SC BOH directory o Click on Immed System Change Storekeeper Setup Data Interface Tab o Record Data Check o Data Source TCP o Data Device Set to Desired Data Transport o Data Type POSitouch EJ o Incoming Set to POSitouch register number o Save As Sets Storekeeper Device ID o Raw Capture RC Network System Settings o Data Transport IP Gulfcoast Use Only Do Not Use 127 0 0 1 STOREKEEPER TECHNICAL MANUAL 132 Configuring Data Capture Port Protocol Path Reconnect Connect Listen Radiant RPOS 6 5015 for listen 5016 for connect TCP Blank Unchecked Listen or Connect The Radiant RPOS 6 interface supports both serial and TCP based communication protocols Device Setup Unknown Storekeeper Setup e Data Interface Tab o Record Data Data Source Data Device Data Type Incoming Save As Raw Capture RC C0000 0 Or e Data Interface Tab o Record Data Data Source Data Device Data Type Incoming Save As o Raw Capture RC e Network Syst
167. p containing the highlighted DVR A group can be dragged and dropped into another group to create a subgroup DVRs can also be dragged and dropped into a group or subgroup Additionally you can right click a group and select Cut When you right click another group and select Paste the cut group will be pasted as a subgroup to that group To delete a group e Highlight the group name and click the Delete button on the bottom left of the screen e Or right click the group and select Delete STOREKEEPER TECHNICAL MANUAL 37 Remote When you delete a group you will be asked whether you want to delete all sub items of that group If you answer Yes all subgroups and copies of DVRs within that group will be removed as well If you answer No all subgroups and copies of DVRs within that group will be moved to the parent group of the group you delete If you answer Cancel nothing will be deleted To rename a group e Click on the group name type a new name and hit the Enter key or click elsewhere e Or right click on the group name select Rename type a new name and hit the Enter key or click elsewhere About DVR Definitions To add a DVR to the list 1 Click the New button Highlighting a group node and then clicking the New button will create a copy of the DVR within the selected group 2 Enter the name IP address port username and password 3 Click the Save button to save the information or Cancel to cancel
168. ple Count v 0 I Score One Time C Business Day Query Ze xlist Query Coupon Coupon 1 2 Dev Custom Query Dey mi gt 1 PC Measure Temp 4loha DT f EL EE Device 3AT Safe CMS8000 X 1 Click Configuration 2 Choose Scorecard Rules Setup from the menu 3 Click New to create a new report A new report will appear under Current Scorecard Reports You can create an unlimited number of different scorecards each with a different set of rules 4 Select the new report from the list If you would like to rename it type in a new name under Scorecard Report Name and click the Save button 5 Click New Rule 6 Under rule name enter a more descriptive name for the rule 7 Choose a query search based on an existing X List item or create your own custom query similar to Advanced Data Searches 8 Choose one of four ways to score this query a Simple Count counts by occurrence b Range Count counts by occurrence but allows for a graduating scale c Simple Amount counts by amount d Range Amount counts by amount but allows for a graduating scale 9 Enter a multiplier or a one time score check score one time or both 10 Any rule can have multiple ways to be scored usually for range scoring 11 Choose the time frame for scoring this rule it is recommended that the same time range be used for all rules for this report STOREKEEPER TECHNICAL MANUAL 57 Securing the DVR 12 You c
169. ps from the register to the safe the register pos transaction would automatically set the rule to the amount of the safe drop When the smart safe counts the money from the drop RTM will verify that all the money taken from the register in the safe drop was deposited into the safe If the rule times out before the total is reached Storekeeper will issue an alert This option requires at least two criteria in the RTM rule STOREKEEPER TECHNICAL MANUAL 64 Securing the DVR Step Five Select Alerts The Select Alerts window allows you to choose which alerts will be issued if the rule is triggered by an event RTM will issue escalating alerts up to three alert levels if the problem is not resolved promptly For the Time Frame option RTM will issue an elevated level alert if RTM receives another criteria that sets the event over the accepted threshold For example if three No Sales result in an alert being issued then Storekeeper will issue another alert if it detects another No Sale For the Time Out option RTM will issue the next level alert if the expected event does not occur within the countdown process In the Safe Drop example Storekeeper will continue to issue alerts until the safe receives the drop This section is divided into a list of the available alerts and the list of currently enabled alerts To add an alert to the rule select the alert from the list and choose the appropriate alert level Selecting th
170. quest To Send CTS Clear To Send STOREKEEPER TECHNICAL MANUAL Color Orange White Orange Green White Blue Blue White Green White Brown Brown Color 2 Green White Green Orange White Blue Blue White Orange White Brown Brown Color Blue Orange Black Red Green Yellow Brown White 145 Connecting to Video Capture Software Connecting to Video Capture Software p You may need to login to a higher level account to access this feature Storekeeper currently supports video review and live viewing via the GeoVision brand capture card and Pysoft s Active Webcam software How to Use GeoVision s Multicam Setting Storekeeper to work with Multicam 1 St Ze So Za Click the Configuration button on the bottom right corner of the screen Select System Configuration from the menu Click the System Settings tab Select the Use Multicam option Select Use Multicam Databases a Note If you unselect Use Multicam Databases Storekeeper will search for GeoVision media by searching the file system which can be much more time consuming Only leave this value unchecked if Storekeeper is unable to use Multicam s databases Select Monitor Camera Statuses to monitor the state of cameras and display them in the Camera section of the System Status panel Click OK to save changes and exit the Configuration screen View camera statuses a Click the System Status at the bottom of the application b Click the Cameras but
171. r Receipt 3 Select the second printer and choose a different register to save a Select its printer type and choose the other printer type 4 Repeat for each serial port used STOREKEEPER TECHNICAL MANUAL 115 Configuring Data Capture Advanced POS Settings Advanced POS Settings Autogas Synchronize DYR with Device Automatic Date Of Birth Check ncoming Type Synchronize DYR s time with a Checks for automatic DOB authorization from the Point of Sale Device 1 R ist Device s time Please insert the age to check Zero value disables the DOB check el for individual DOB Device 2 i Se z Resister z ka Deviation a NS Device 3 8 Prepay Si 60 ES Age Days Display Message for Event Device4 P DCR Device Synchronizing DVR DOB 1 EI ES D jo Automatic DOB Check Device5 Io None x DOB 2 f lt 27 fo Automatic DOB Check Device6 In Pinnacle Palm Pump Override l None Zi DOB 3 for 0 automatic DOB Check H 4 Fuel Register Override Reset Autogas DOB 4 f27 fo Automatic DOB Check Assign Register Number 4 Multicast DOBS 2 far fo Automatic DOB Check Heartbeat Every 5 Minutes 7 SC Micros 3700 DOB 27 0 Automatic DOB Check Simple File Management Reset C File Management EOD PC Measure Global Settings Retalix Options Interval 30 Iw Use Fahrenheit Include Entry Method IV Accuracy 7 The Advanced POS Settings tab consi
172. ream default 4887 Protocol TCP Path Blank Reconnect Unchecked s Connect Listen Listen Veeder Root TLS Tank Monitor The Veeder Root TLS Tank Monitor interface sends requests to the TLS and receives reports that indicate tank levels system alerts and fuel deliveries Now works for both Serial and TCP IP connections Device Setup Use any available 25 pin serial port on the TLS Device If no serial ports are available then a TLS serial card must be installed Connect a DB25 to DB9 converter to the serial port on the TLS Pin out a male DB9 to RJ45 converter on the TLS as follows o TLS DB25 port Orange 2 Black 3 Green 7 Alternately a DB25 to RJ45 converter may be used o TLS DB9 port Orange 3 Black 2 Green 5 Connect the DB9 to RJ45 converter to the DB25 converter Connect a standard Cat5 cable to the RJ45 port on the converter At the DVR make a standard female DB9 to RJ45 and connect it to the Cat5 cable Connect the cable to an available port on the DVR Note Serial settings can be modified on the TLS to match the DVR Please keep in mind the Veeder Root TLS is the ONLY two way interface in that codes are sent back and forth Storekeeper Setup TCP IP e Data Interface Tab o Record Data Place a check mark in this box o Data Source TCP IP or Serial STOREKEEPER TECHNICAL MANUAL 140 Configuring Data Capture Data Transport IP Address of the Veeder Root Device O o D
173. rekeeper and must be carefully setup To reach the Data Configuration screen 1 Click the Configuration button at the bottom right corner of the screen 2 Select the System Configuration menu option The setup tabs for the Data Interfaces are located on the Data Interfaces 1 12 Data Interfaces 13 24 Data Interfaces 25 36 and Data Interfaces 37 48 tabs 1 For each interface select Record Data to enable the interface 2 Data Source refers to how the interface connects serial or TCP 3 Data Device refers to the specific data controller For serial interfaces the Data Device refers to each serial or Com port Select the desired serial port TCP interfaces are interfaces that are found via the network This interface type includes Flat files XML STOREKEEPER TECHNICAL MANUAL 113 Configuring Data Capture and TCP UDP Multicast direct connections For network interfaces the Data Device column refers to a specific Data Transport 4 Data Type refers to the interface brand 5 The Incoming number varies from interface to interface and is very specific to the interface See the interface details listed below to determine which number goes in the Incoming field 6 The Save As drop down box displays the selected interface as the register position and number shown in the drop down box See Common Names for how to set a register s name 7 Raw Capture RC is for debug use only and should remain unchecked for all interfaces Seria
174. report outlining the variance percentages over three shifts 6am 2pm 2pm 10pm and 10pm 6am Z9 BE aL 06 6 KC G ooe zt Slt 6 DIS 9 49G E 97 EL 8001 nog VOonOESuEIL swng abesany da0 daq 6 0 Liz D LLT D csc D 967 D BIZ 0 blz D SIE D CL 0 nop EE HPE 8 9 010 0 ZC D t tL 010 0 r D I Op sol 0000 8 00 84 ER 0Z0 0 ZC DI ZIL 86 010 0 SL D I zs o8 000 0 SL 00 Fe 88 000 0 D DIS FR 20100 r OO FEL 6 sjeo n00 abeyuaoad yueng smol Jawojysng da Le sajes daq dao owoig BE 8 Kl ezaz BLO 09T Le 91 8z Loez 098 1S DG D Ch Kail POLL CEA MOLE LS ez ol or oc 006 tr LL Ap 03 62 OSE br DH cece HOTI Lb as sl Z0 1e 089 Or uogoesuely a eyusoad sBuiy Iaa aBeusay wus JeWOISND JUNOD eg ON WEL 2e 61 9 07 A0 At BOT EC KCH ECHfs ESO UONSESUELL feine idaq 6LLrest OLSLest tL ZE ZB 96251 Ot preg 1s o6es BT LLele 6 e920c mo Are Wd 00 00 2 WY 00 00 9 L WUS APDSaUDaAA yodey s s jeuy HIUS Bet 002 0 097 0 002 0 0910 OLL O w007 0 081 0 007 0 ebequsasg de Lb LO EG FC CDR DE Sls F SLLS FE GEZ 6 role OF 6rl0L CH z696 1640 L WS KT KT Lz zo Cer 494 GN ELL EogoLtL SEL GK In Sz Biz ze D ttaL FL eS O18 FL 98L6L snol Anuend Seat de sajes daq sonb Dr 0 60 G006LES 0 60 00 90 98989ES Ott 80L LBGSLES StOL 00 90 98989E9 ZEEL LESO G
175. res that the POS sends its reports to Storekeeper 4 To enable or disable the report from the selected category place a checkmark in the appropriate report box Ruby Reports Currently the Ruby Dual Printer interface is the only interface that issues reports to Storekeeper The VeriFone Company prints a variety of reports for the Ruby under the Cashier Shift and Daily report categories Even though Storekeeper is always ready to capture reports the report display must be configured to locate that specific report in the daily transaction database Storekeeper is configured automatically with a default set of report display parameters which can be viewed in the Report Configurator under the Pos Specific Reports button To add a report to one of the Ruby s three categories 1 Select the report from the configuration list POS Specific Report Configuration Sar Ft Cashier Report Category Report Conversion Report Daily Summary DCR Statistical Report Department Report Fuel Point Hose Report Hourly Report DailyReport a Cashier Report M Cashier Report Tracking Report m Category Report M Conversion Report Daily Summary DCR Statistical Report M Department Report M Fuel Point Hose Report V Hourly Report V Network Product Report ad emmmer a Cashier Reports C Shift Reports C Daily Reports m Network Product Report
176. rom its device e Hover the mouse over the status display to display a tool tip status giving further device information The Communications window is divided into six groups of eight interfaces each e To view a particular status display click the appropriate group button e To reset the status display click the Clear All Registers button e When numbers appear and change in the register window it indicates that Storekeeper is receiving data and that communication devices are functioning correctly The Systems Communication window displays network interface information for each enabled Data Transport The information contained in this window displays the connection state for the Data Transport and any errors that have occurred The Communications window can also display raw serial data for serial ports 1 6 Com Port e When enabled this window will display all the characters and character codes that the selected serial port receives through its device Letters numbers and punctuation are displayed normally All other ASCII printer codes are displayed with brackets around each code 1 To view raw data the raw capture must be enabled for the interface with that serial device 2 To clear the System Communications window click the Clear Communications Windows button STOREKEEPER TECHNICAL MANUAL 82 Service and Support How to Contact Gulfcoast Software Solutions LLC You can reach our help desk at 727 449 2296 Monday th
177. rough Friday except for holidays from 8am to 5pm Eastern Standard Time For emergency support outside of our normal business hours please contact our Emergency Help Line at 727 656 3585 The Emergency Help Line is open 24 7 year round Feel free to call the Emergency Help Line if the DVR is not recording video will not stay powered on or will not come on at all You should also call it if the police are on site and help is needed to make a backup You can also email Gulfcoast Software Solutions LLC technical support at support gulfcoastsoftware com STOREKEEPER TECHNICAL MANUAL 83 Troubleshooting Troubleshooting Video does not display in Review mode No cameras are listed in the camera panel above the Camera Audio Options button See the section Clicking the Review button or a remote site on the Review button popup menu does nothing No dates or clip times display after clicking a camera in the local DVR Search Video menu See the section There is a problem with the GV Media Manager service The video area displays Failed to get requested video Could not find file The file is listed in the GeoVision databases but does not exist on the DVR you are reviewing 1 Shut down Multicam on the local DVR or the site you are connected to 2 Run the GeoVision Repair DataBase Utility The video area displays Failed to get requested video Could not find the XXXX codec Install the GeoVision codec indicated by
178. rs C Stores Restaurant d 7 Eleven NCR List of d Causeway Mobil Wayne Nucleus available Servers DG Atbys Positouch d Kings Mobil Passport Mobil Ruby E Pe Tavern Positouch eeu List of Current Connections Ist ol connected gt J EI 7 Eleven NCR Connected sites d DG Arbys Positouch Connected You can use Storekeeper to remotely view other sites configured to allow remote connections A network connection is required at both the viewing location and any remote sites A list of remote sites can be created by entering the appropriate information into the Remote DVR Configuration page See How to Configure the Address of a Remote DVR for more information on adding to or modifying the Site List To navigate to the remote Site List 1 Click the Connect button at the top left of the screen 2 Select Remote Sites 3 If the Site List is not immediately visible click the Sites button e The Site List will contain the sites available for remote viewing STOREKEEPER TECHNICAL MANUAL 30 Remote 4 To connect to a remote site highlight the site in the Site List and click the Connect button 5 To disconnect from a site highlight it under the Current Connections List and click the Disconnect button Storekeeper supports a searchable Site List enabling administrators to quickly and easily find a site or group that matches a specified search string To search for a site type the search criteria in
179. s select My Network Places b Browse to the desired folder c Select the folder and click OK which will insert the appropriate information into the appropriate controls The Connect Drive application allows for access to password protected network computers by using the Network Login Password controls Check Enable Password and type the username and password in the appropriate places The username and password are set at the remote computer s Windows User Groups This application does not create and or manage users on remote systems About the Ping Utility Storekeeper provides a Ping application for network diagnostics Ping is a computer network tool used to test whether a particular host is reachable across an IP network it is also used to self test the network interface card of the computer or as a latency test It works by sending ICMP echo request packets to the target host and listening for ICMP echo response replies Ping measures the round trip time for a request and a reply and essentially tells you whether or not a DVR or device is online To use Storekeeper s Ping device 1 Select Ping from the Admin Tools menu 2 If the IP option is checked a Type in the device s IP and hit the Ping button To ping by name or MAC address uncheck the IP option Type in the ping criteria and click the Ping button A status indicator will tell whether or not the ping was successful Click the Done button to ex
180. son This will also help Storekeeper find video more efficiently during review STOREKEEPER TECHNICAL MANUAL 149 Automatic Date of Birth Check Automatic Date of Birth Check The automatic date of birth DOB check allows Storekeeper to monitor the cashier DOB override feature on the POS Additionally the automatic DOB check detects whether or not the cashier quickly enters the current day as the customer s date of birth e This feature requires that the POS transmits the date of birth of the customer in its data stream It works by searching the data for the date of birth in a recognizable date format and comparing the DOB to the age specified e If the date is an exact match Storekeeper will assume that the date is an automatic date from the POS and will insert the display message into the data stream e The message can be searched as an exception item The Days column enables Storekeeper to search by age plus or minus the days specified to modify the dates being searched To disable a specific DOB check set the age to zero To configure this feature Click on the Configuration button on the bottom right corner of the screen Select the System Configuration option from the menu Click the Advanced POS Settings tab Locate the Automatic Date Of Birth Check frame on the right side of the screen Ze So hae STOREKEEPER TECHNICAL MANUAL 150 Shift Analysis Report Shift Analysis Report This is an example shift analysis
181. statistics have been added to the System Status feature and the earliest day of video is displayed on the main screen e An import and export feature has been added to Real Time Monitoring e Backup drive restrictions now specify that users can be restricted to only certain types of drives and that certain drive letters can be restricted to everyone STOREKEEPER TECHNICAL MANUAL xi Getting Started Getting Started How to Register Storekeeper Gulfcoast Software Solutions LLC provides a suite of loss prevention tools that must be registered for full functionality and data integration Licensing e Enables remote access to view video data and audio e Enables capture of a specific number of data sources including POS data e Enables user account based security e Enables Exception List alerts and notifications optional e Enables multi device data integration optional e Enables Plus Reporting features optional e Enables Enterprise Reporting features optional will be disabled Note that registration is not necessary to review backups or local Q Without a valid software license the enterprise servers and the data capture engine files or to connect to licensed remote DVRs If the system is unregistered a red UNREGISTERED COPY information box will appear below the camera viewing area in all modes but Remote Live e e mm oma Help Screen Shot 5 In Log Out Minimize Clicking the Help button and selecting t
182. sts of advanced features for data capture Not all features are supported by all POS interfaces e Features include Automatic Date of Birth Check Autogas advanced setup and Virtual Printer Setup e The Autogas settings are specific to the Autogas interface e The Include Entry Method option for Retalix designates whether or not to include information from the Entry Method tag within the Retalix data stream e The Pinnacle Palm Pump Override options allow you to manually designate a register number for all outside fuel sales This document is for the purpose of setting up Storekeeper POS Interfaces All POS interfaces are set up in the Storekeeper System Configuration window Unless otherwise noted all serial settings are standard in Storekeeper STOREKEEPER TECHNICAL MANUAL 116 Configuring Data Capture Setting up Data Devices Activant See the Eagle interface Aloha The Aloha POS Back Office PC transmits all data from each terminal to the DVR via one serial port Therefore each Incoming number must be set on the Data Interfaces tab in Storekeeper The Aloha Back Office PC must have a serial port to transmit data If there is no serial device install one or use a USB Serial converter For detailed POS instructions please refer to the Aloha Spy Interface TVS document 1 Aloha Setup Terminal Windows NT Operating System a b i Right click My Computer located on the FOH terminal s desktop Se
183. t ot Enabled Untena within the specified Time Frame or Time Out Otherwise the rule will reset and begin searching for the first event in the rule Only the last event in the list can trigger the alert For the Time Frame option the alert will be triggered only if the last event occurs provided that all Previous Link Criteria Same Receipt Only other conditions are met For the Time Out option an alert will be triggered only if the event does not occur within the specified time limit The Link Criteria from Next Transaction option is a special condition that requires the RTM rule to only examine data from the very next transaction on the same data stream after the first event is triggered This feature is particularly useful for monitoring activity usually associated between two immediate transactions For example this feature could be used to look for Error Corrects followed by No Sales which usually indicates employee theft Due to the nature of this feature two and only two criteria are allowed in the rule when enabled The Link Criteria Same Receipt Only option is a special condition that limits the search of two criteria to exist within the same receipt only The RTM engine accomplishes this by comparing receipt numbers Criteria will effectively only be compared if they are found within the same receipt If a new receipt begins within the data stream the Criteria being searched reverts back to your first Criteria
184. terface and requires that both the safe and the DVR share the same network Autogas This interface is a network interface and requires that both the Autogas register and the DVR share the same network Communication is facilitated through the Windows network via the Mapped Drive connection Windows NetBEUI Protocol optional 1 If the Autogas register does not appear on the Network under My Network Places in Windows the NetBEUI protocol must be enabled 2 On the DVR browse to the Control Panel gt Network Connections page Select the Local Area Connection that is connected to the same network as the Autogas Open the Local Area Connection Properties page Click the Install button select Protocol and click the Add button to add the protocol Enable the NetBEUI protocol and click OK to install the protocol For Autogas registers using the Windows Server 2000 OS the NetBEUI protocol must come from the Windows Server 2000 version of the NetBEUI protocol D HI Ze Eu Autogas Configuration 1 Share the POS folder on the Autogas register 2 The folder may already be shared STOREKEEPER TECHNICAL MANUAL 92 Troubleshooting DVR Mapped Drive Connection 1 2 3 4 In Windows browse to the Autogas register through My Network Places Select the C Drive right click on the folder and select Map Drive Select the appropriate drive letter and click the Ok button
185. that you have selected an audio channel and that the volume slider is up in the Storekeeper live screen You may need to reinstall Storekeeper STOREKEEPER TECHNICAL MANUAL 85 Troubleshooting You do not hear live audio on a remote DVR 1 Confirm that Multicam is recording audio and that you have configured Storekeeper to work with Multicam See Setting Storekeeper to work with Multicam on the remote system 2 Confirm that the client system not the remote DVR can play audio files try opening an audio file in media player to see if you can hear it 3 Confirm that you have selected an audio channel and that the volume slider is turned up on the Storekeeper live screen You may need to reinstall Storekeeper You do not hear review audio on either a local or remote DVR 1 Confirm that Multicam is recording audio and that you have configured Storekeeper to work with Multicam See Setting Storekeeper to work with Multicam on the remote system 2 Confirm that the local system not a system you are connected to over a network can play audio files try opening an audio file in media player to see if you can hear it 3 Confirm that you have selected an audio channel and that the volume slider is turned up on the Storekeeper live screen 4 If the audio channel menu reads DirectSoundAudioPlayer could not be initialized then Storekeeper could not detect a sound card on your system Also verify that you have a sound playback devi
186. the following settings Mapped Drive Connection 1 Locate the Journals folder 2 The Default path is D Micros Res Pos Journals 3 Share the Journals folder if neither it nor any of its parent folders are shared End of Day The Micros 3700 End of Day does not notify Storekeeper of the EOD Since knowing this information is required by Storekeeper to trigger the release of the journal file one of the batch files run by the Micros 3700 during the EOD process must be modified Due to the highly configurable nature of the Micros their EOD process may use different batch files then what is described here Recommended 1 Edit the RenameJournals bat file by right clicking on the file and selecting the Edit option on the menu If Windows requests a program to edit the file select Notepad 2 Locate the del keyword del is not case sensitive 3 Insert 2 lines EXACTLY as written a for i IN D Micros res pos journals txt do echo End OF Day gt gt i b ping 1 1 1 1 n 1 w 6000 Mapped Drive connection 1 From the DVR browse to the My Network Places folder and locate the workgroups The Micros back office is usually labeled Micros1 2 Open the Micros folder and select either the actual or the root folder of the Journals folder located above in the Micros Setup step 3 Right click on the folder to display a menu and select the Map Network Drive option Windows w
187. the four character code supplied You will need to reinstall Storekeeper and be sure to select the necessary codec during the installation process The video area displays an error Failed to get requested video Followed by e The pipe endpoint could not be found on your local machine e There was an exception while searching GV Media Manager database The file may be corrupt or have unexpected data e Failed to get requested video The communication object System ServiceModel Channels ServiceChannel cannot be used for communication because it is in the Faulted state The GV Media Manager service on the DVR you are reviewing has encountered an error and or is not running See There was an error with the GV Media Manager service Video does not display in Local Live mode or on the security monitors You do not see any GeoVision cameras on the local DVR STOREKEEPER TECHNICAL MANUAL 84 Troubleshooting Confirm that you can see video in Multicam and that you have configured Storekeeper to work with Multicam See Setting Storekeeper to work with Multicam You may need to reinstall Storekeeper Video plays too quickly in Windows Media Player Some versions of Multicam store video such that Windows Media Player cannot play the video back at normal speed You can convert the individual video files to play back at normal speed with the GVExportAvi tool Click on the Configuration button in the lower r
188. the video streams from a specific site that you wish to group Favorites can only apply to one site so open video streams from other sites will not affect the favorite you are defining Right click the Video or site node in the Streams List Click Add to Favorites ai E All Video a 4 4 Audio Favorites DQ Arbys Positouch H All Data All Video Audio 3 Favorites x vy Arby s Counter Jr Arby s DT Payment Arby s Counter Left Jr Arby s DT Order m Enter a name when prompted That favorite will now be available under the Favorites node with the name specified How to Remove a Favorite To delete a favorite right click the favorite you wish to remove and click Delete If you want to stop video streams from loading automatically when you connect to a site you must delete the favorite called Default How to Save and Print Camera Pictures Click on a camera tag to bring up a shortcut menu that gives you the option to print or 1 save the current camera frame 2 Select the Print option and choose between printing a Half Page or a Full Page e Half page prints the exact same image as a full page except that it is smaller to a help conserve ink After you select the Print option a dialog then will open to allow you to choose an available printer Select the Save option to save the selected image to a specified location A dialog box will appear that allows you to select where to s
189. ther data source This can be especially helpful when reviewing the X List To allow favorites to automatically load depending on the data source being reviewed 1 Check the Auto change box in the Favorites tab 2 To load up the cameras associated with a favorite select the favorite from the list and click the Open button 3 To remove a favorite from the list select the favorite and click the Delete button STOREKEEPER TECHNICAL MANUAL Review Using Playback Controls Storekeeper s video controls are intuitive and simple to use allowing for easy review and playback Play Synchronize and play through all data and viewable cameras Selected audio channels will also play if you are playing at 1x speed Reverse Synchronize and play through all data and viewable cameras in reverse Pause Stop playback Replay Restart playback from the beginning of the last selected search result See How to Search with Data or video event See How to Search by Video Event Speed Decrease the video playback speed Speed Increase the video playback speed lt Step Step back the amount of time indicated in the adjustable Sec threshold box in seconds and synchronize all data and viewable cameras to this time Step gt Step forward the amount of time indicated in the adjustable Sec threshold box in seconds and synchronize all data and viewable cameras to this time lt Data Move the register display back one line The tim
190. thin seconds 1 Right click on the Camera Name you would like to review 2 Choose Instant Play 3 Identify the amount of time you would like to instantly review from 10 seconds to 5 minutes 4 The screen should change and the video should immediately begin to play Use the available buttons to find the frame video you are looking for 5 Click Print Frame to print the current frame you are viewing The image will print to your default printer 6 Click Save Frame to save the current frame you are reviewing A dialog will appear to let you select the file destination the name of the file and various options to stamp text onto the image 7 To exit Instant Review click the Exit button or right click on the picture and choose exit that selection just hit the Escape key on your keyboard to return to the Instant Play Q The Fullscreen video option is not supported in this version If you accidently make window If you click your left mouse button on the picture during Instant Playback secondary cameras will also display The camera number you are reviewing will determine how many secondary cameras will appear If you are reviewing cameras 1 4 you can toggle the secondary cameras on and off by clicking on the picture If you are reviewing camera 5 or greater the secondary cameras will toggle on but not toggle off unless you exit Instant Playback and start over STOREKEEPER TECHNICAL MANUAL 148 Connecting to Video Capture Softw
191. to manage the mapped drive configurations Time Till Execution Control Displays the current time left until the application verifies connectivity to all configured mapped drive connections The application will attempt to recreate a mapped drive if no connection is found to the client computer The timer can be halted by clicking on the Pause button The button caption will change to Start To restart the timer count down click this button The caption on this button will change depending on the application s state The Time Till Execution controls also have the option to shutdown itself after the communication verification is complete or continue to verify the connections according to the set time Set Timer Control Sets the amount of time between communication verifications In the example above the application is set to run every five minutes The control is divided between hours minutes and seconds divided by colons If the colons are not present Connect Drive will revert to the set default five minutes Status Log Path Option Allows the user to set the log path for the status log The application will create a text file at the location specified if no log file is found Connect Drive supports multiple mapped drive connections To view the configuration details of a particular configuration 1 Select the connection from the Select Connection control 2 There are three buttons that manage the configuration setup
192. to the Search box and hit the Enter key or click the Search button All matching sites will be displayed Once Storekeeper has successfully connected to a site you can view the video and data and hear audio all in real time or you can review past events To review a site 1 Click on the Review button in the upper left corner of the screen 2 Click on the name of the site you wish to review See Review for more information on how to review video data and audio 3 You can return from review to viewing live video and data and hearing live audio by clicking on the Live button in the upper left corner of the screen About the Remote Live Camera Viewing Area Camera Tag Toggle between Video Camera View Layouts Choose Data Video and Audio Only and Video and Data to View STOREKEEPER TECHNICAL MANUAL 31 Remote Connect Review Live eum 7 Eleven NCR Register 1 Primary Data Steam e T 01 OPO TAN7530 09 04 2010 07 23 pm a 7 ELEVEN i 3009 E WALTON BLVD Site and Data AUBURN HILLS MI 483262367 Sream 2483734198 STOREH 17460 Store 1 WIN UP TO 550 COIN GUESS GAME ON LINE Register 1 Www WALTON711 COM 1 Gulp Cp Pls Sell 0 898 1 Gulp Cp Pls Sell 0 898 1 SBG CarCp Pls Sell 0 898 SUBTOTAL 267 SALES TAX ON 2 67 0 16 Kc DQ arbys Positouch Register 2 Primary Data Stream C Site and Data Delete item CURLEYFRY 1 6 79 4 Sream Delete Item SM PEPSI 2 6 79 REQ
193. ton Skinning Multicam Q To be able to view Multicam from the Storekeeper Live menu Multicam must be properly skinned If it is not you may need to reinstall Storekeeper and verify that the Apply Gulfcoast Skin to Multicam option is checked STOREKEEPER TECHNICAL MANUAL 146 Connecting to Video Capture Software Viewing Multicam S S D Login F z aN ei d ele a Y KS 3 12 3 4 516 7 8 910 111213141516 ke E fa a ma Es Ess E 1 Connect to the local DVR see Connect to the Local DVR 2 Click the Live button near the upper left corner 3 Select one of the Multicam options Some of the options available on the Multicam screen include e Video Record Starts stops recording video e Schedule Sets up a video schedule e Video Config Quick access to video and audio setup e Camera Scan Click the button to start the rotation through the screen division e Network Servers Click the button and enable the connection for different remote applications e Login Brings up several options including Login Exchange Logout Minimize and Exit Several of these options may require you to login to Multicam to access them See GeoVision s documentation for details on how to use each of these features STOREKEEPER TECHNICAL MANUAL 147 Connecting to Video Capture Software Instant Review on a e WM GC N Frame gt d Newer versions of Multicam include the ability to review video captured wi
194. ttom left hand side of the screen or double click the search result Click the Prev Event and Next Event buttons to jump to the previous or next search result The Start at Top of Receipt and Pre Event Start options simplify the review process so that you do not have to play in reverse to get the full picture of the events surrounding a search result By selecting Start at Top of Receipt the video data and audio will be synchronized to the very beginning of the receipt associated with the selected search result STOREKEEPER TECHNICAL MANUAL Review lf Start at Top of Receipt is unselected and there is a value greater than Om the Pre Event Start box the video data and audio will be synchronized to a time that is that many seconds before the selected search result How to Conduct an Advanced Data Search Advanced Search may not be available for all interfaces The Advanced Search SAIS O006 e options assist in searching gg a choose i earc imp ARCH the daily database by KEYWORD EH e restricting search CASH ENTER SET DATA parameters For instance CASHIER Any v p ei 20 PARAMETERS you can restrict the GJG JournalAll Device Device XList parameters by only displaying transactions from a particular cashier or the search can be restricted to display only tangible items in a transaction The Advanced Search options allow you to select only items that have a particular quantity or amount You can further restrict a dollar am
195. type YES after Enable o IP address after IP1 type the IP address of the DVR o Tosetthe port number type a colon after the IP address Use 13740 for the first terminal and increment by one for each additional terminal 13741 13742 etc o Place a semicolon in front of the Filepath tag to disable o Save the file by clicking File from the menu bar and selecting the Save option STOREKEEPER TECHNICAL MANUAL 131 Configuring Data Capture Storekeeper Setup e Data Interface Tab o Record Data Data Source Data Device Data Type Incoming Save As o Raw Capture RC e Network System Settings o Data Transport o0000 Check TCP Set to Desired Data Transport Pinnacle Palm Set to Register Number Sets Storekeeper Device ID Gulfcoast Use Only Do Not Use blank or default 127 0 0 1 Port Number of Palm this number should increment for each terminal starting with 13740 P Port Protocol Path Reconnect Connect Listen POSitouch TCP Blank Unchecked Listen The POSitouch interface is an XML network interface and uses the POSitouch Electronic Journal In order for the POSitouch to transmit data the POSitouch must have the appropriate license for transmitting data Device Setup The POSitouch must have the appropriate license for SPCWIN to transmit data On the POSitouch back office PC open Windows explorer and br
196. ule Limit Datastream Schedule Time Time Frame Time Out Event Limits Select Alerts Select Criteria Dm bk aha Step One Limit Datastream A rule can be set to monitor all devices or interfaces or the rule can specify individual devices e Select Monitor all Devices to set RIM to examine all data from all devices and interfaces e Select Monitor Select Devices to open the device selection options C Monitor all Devices Monitor Select Devices Limit Datastream Step 1 of 6 The list labeled Available displays all the currently enabled interfaces on the DVR The list labeled Monitor Device displays the current itn Ze devices to be monitored 2 Ruby If no devices are on the Monitor Device list then RTM will be set to monitor all devices To add a device to the monitor list select the device from the Available list and click the Add button To remove a device from the Monitor Device list select the device and click the Remove button STOREKEEPER TECHNICAL MANUAL 61 Securing the DVR Step Two Schedule Time This option allows you to set a time when the rule is enabled A rule can be enabled for a specific time or for a day of the week Set a time schedule for the rule Schedule Time e Check Enable Schedule Time Step 2 of 6 e Set the Start Time and the End Time Start and end times cannot be the same time Schedule Time Enable Schedule Time Start Time End Time Monit
197. ull Screen Live Video M Use Active Webcam Store Identification Number S ed ares ODI Monitor Camera Statuses Wait fT Min Remote Review Settings Tutorial Settings Backup Drive List Iw Enable Pre buffering Select the camera used to identify employees who Iw Show Hard Drives view the tutorial i Iw Enable Post buffering 11 Camera 1 R Show Network Drives O 2 Camera 2 Hide Drives C D E Iw Post buffer before pre buffering z 3 Cameia3 e 4 Camera 4 l E Download Speed LAN C15 Camera 5 CO 6 Camera 6 Maximum simultaneous downloads 4 O 7 Camera 7 LI for no limit O 8 Camera 8 Cache Size in Megabytes 500 C 9 Camera 9 C 10 Camera 10 O 11 Camera 11 2 poo EG ee Kb Storekeeper 3 5 is compatible with Windows 7 System Settings Storekeeper provides flexibility in the look and function of its features and operation including allowing you to enable or disable certain Windows items for ease of use These preferences can be set by navigating to the System Settings tab of the System Configuration page To access this page click the Configuration button on the bottom right corner of the screen select System Configuration from the menu and click the System Settings tab STOREKEEPER TECHNICAL MANUAL 154 Configuring Storekeeper and Windows Preferences Configuring Storekeeper and Windows Preferences The first frame in the upper left corner is the frame that contains the settings for preferences including
198. user privileges navigate through the tabs below the user list 3 To enable a specific permission check it To disable it uncheck it e LiveView tab enables or disables viewing live register streams e Review tab enables or disables review or reviewing a specific register e Camera Permissions tab enables or disables viewing a camera To limit the number of cameras that are visible to the user 1 Select the Limit Cameras checkbox 2 Unselect the cameras you want hidden from the user To change a user s login ID password management level or security level 1 Highlight the user in the User List 2 Adjust the settings from the Selected User panel to the right of the User List To enable the auto login account the account that is automatically logged in whenever Storekeeper is loaded 1 Select the Auto Login checkbox under the Selected User pane 2 Type in the login ID of the user you wish to make the default account Click Apply to apply the settings Cancel to cancel and OK to apply the settings and exit the Configuration screen and before changing another user s settings or your changes will be uy Please note that you must click Apply after changing a user s settings lost STOREKEEPER TECHNICAL MANUAL 70 Securing the DVR How to Lock Storekeeper after User Inactivity This feature requires a valid software license For security purposes Storekeeper offers a timeout feature that will lock the software
199. value STOREKEEPER TECHNICAL MANUAL 141 Configuring Data Capture Testing the TLS through HyperTerminal To test the TLS cabling through HyperTerminal connect to the TLS using the above section on Device Setup Open HyperTerminal and configure the appropriate serial port e Holding down the control key press the A key on the keyboard A smiley face should appear Type 120100 immediately following the smiley face Press the Enter key Data should start flowing immediately If no data flows then check the cabling Topaz Multicast The Topaz Multicast solution requires only that the DVR and the Topaz are on the same network The router must support Multicast A certified Verifone Technician is required to set up the Topaz Multicast This interface uses one Data Transport for each Sapphire control unit usually one Sapphire per location Device Setup Unknown Storekeeper Setup e Data Interface Tab o Record Data Check o Data Source TCP IP o Data Device Set to Desired Data Transport o Data Type Topaz Multicast o Incoming Manually set to the Topaz register o Save As Sets Storekeeper Device ID o Raw Capture RC Gulfcoast Use Only e Data Transport Settings Default o Data Transport P 230 0 0 1 Port 14001 Protocol MCast Path Blank Reconnect Unchecked s Connect Listen Listen Topaz Virtual Journal See Virtual Journal Virtual Journal The Topaz is supported on the
200. ve application has two sets of menu options 1 The File menu has only the option to quit This is the same menu option available when the application is running silently in the system tray 2 The Advanced menu allows the user to a Change the automatic login password b Set the application to launch in a normal window verses launching in the system tray default when Windows loads c Enable the status log to capture all events not just error codes To change the automatic login password 1 Select the password option within the Advanced menu 2 A window will appear requesting the new username and password Please keep in mind that the username and password must match a user account defined in Storekeeper see Managing User Accounts The Display Normalized option allows the Connect Drive application to start in a displayable fashion Q Security is disabled for this type of display when it is enabled The Record all Events option when selected records all application activity including error codes e When not selected this option logs only error codes in the status log STOREKEEPER TECHNICAL MANUAL 102 Administrator Tools Connect Drive is divided between general settings in the top portion of the software and specific settings for the selected mapped drive configuration General settings include e Time Till Execution control e Set Timer control e Select Connection control e Status Log Path control e Buttons
201. ved from the Journal text file found at the file path set above o This is required for use of the Micros 3700 e Troubleshooting o If new transaction data is not received by Storekeeper but all settings and cabling is correct then it may be necessary to reset the Storekeeper Micros file handling settings o Exit Storekeeper o Locate the INI folder in the Storekeeper directory The default path is C Program Files Storekeeper INI o Select the Storekeeper_POS_Advanced ini file and open it o Locate the Micros 3700 tag and reset the values to 0 File Size1 0 Line Number1 0 s POS File Count 0 o Launch Storekeeper Transactional data should flow MICROS Serial MICROS IDN This interface uses a connection to the register s printer e Data Interface Tab o Record Data Data Source Data Device Data Type Incoming Save As Raw Capture RC OLO e We Ee We STOREKEEPER TECHNICAL MANUAL Place a check mark in this box Serial Set to Desired Serial Port Micros Serial Micros IDN Automatically Set Sets Storekeeper Device ID Gulfcoast Use Only 127 Configuring Data Capture Oneac The Oneac is a Uninterrupted Power Supply UPS and includes software for monitoring the electrical power entering into the Oneac The Oneac interface monitors Oneac activity via the Oneac software Connect the Oneac to the DVR through a standard USB cable e Data Interface Tab o Record Data
202. w to forward ports STOREKEEPER TECHNICAL MANUAL 36 Remote How to Configure the Address of a Remote DVR Connecting to remote sites requires that a list of remote sites and their connection information be configured To do this 1 Click on the Configuration button at the bottom right corner of the screen 2 Selecting the Remote DVR Configuration option Remote DVR Configuration Mseverisi uicckes Kid croup EME All Servers HE C Stores H O Restaurant 3 d Causeway Mobil Wayne Nucleus d DQ Arbys Positouch 1 Kings Mobil Passport 2 Mobil Ruby d Pc Tavern Positouch a coa Name 7 Eleven NCR Ip Address 173 13 10 174 Port 4900 User Name video Password ononon Iw Multicam Login is the same Beea ie You can also click the Site Configuration button above the site list if you are in Remote Live mode About DVR Groups Storekeeper s remote DVR list supports a group hierarchy for ease of use To add a DVR group 1 Type in a group name and click the Add Group button Or right click any node in the tree and select Add New Group 2 Type a name and hit the Enter key or click elsewhere If you highlight a group node before adding a new group the new group will be group before adding a new group the new group will be added as a subgroup of the w added as a subgroup of the highlighted group If you highlight a copy of a DVR in a grou
203. with administrative or managerial experience Training Exception was caused by an incorrect use of the system training is recommend When reviewing data in the register window you can em ERROR CORRECT mmm flag an item by clicking on the line item A drop down eee R arrow will display next to it Click the drop down arrow and then click the flag that you want to assign to this line item The line item then changes to the highlight color defined by the selected menu item to avoid this exception in the future LOTTO 1 100 00 Clear No Problem MONEY ORDER 1 100 00 Problem Suspicious Reverse fas Training lt Data Replay Data gt Auto Review On Speed Review Audit Configuration w You can turn highlighting on and off in the STOREKEEPER TECHNICAL MANUAL 24 Review 2 22 2009 j i ee INO SALE Search Advanced GREEN BOX RESPRESENTS SS NO PROBLEM WHEN Go NP Register XList acapan Tue seier PM_ a NEXT EVENT BUTTON a 5 47 30 PM E 2 No Sale 8 10 45 PM 10 45 47 PM Leen Prev Eve nt Next Event IF AUTO REVIEW ON AT STARTUP D i IS CONFIGURED REVIEWING EVENTS 0 WITH THE NEXT EVENT BUTTON WILL FLAG EACH JOURNAL ENTRY EVENT AS NO PROBLEM Quick Review Click the Quick Review Rule button immediately to the right of the GO button to automatically search for a flagged item The initials on the button will change to a shorte
204. word processors 2 Hit Backspace or the Delete key on the keyboard 3 To clear the entire list click the Clear button Storekeeper allows custom attachments that can be added to each email alert Custom options include the receipt or transaction of the event that caused the alert the employee id name or number and the register that the event occurred on To add any of these events to the email message check the appropriate option Storekeeper can also attach camera images to the email Simply check the appropriate cameras STOREKEEPER TECHNICAL MANUAL 68 Securing the DVR Securing the DVR How to Manage User Accounts You may need to login to a higher level account to access this feature This feature requires a valid software license Data Interface 1 12 Data Interface 13 24 System Settings Serial Port Settings 1 12 Serial Port Settings 13 16 Data Interface 37 48 l MultiPrint Printers 1 12 MultiPrint Printers 13 16 Advanced POS Settings Data Transport Settings Common Names Security Data Interface 25 36 User List Selected User User 1D 2 amp liveview S Power User 3 Supervisor Management Security Manager Level Password Security Level User Auto Login Add Remove Vv ID liveview Camera Permissions Security and Configuration Review Liveview Change Configuration Reports Forbid Backup Drives P Add Remove Users T Connect to remote sites I Preview I Fixed Ad
205. ype the exact data item as it appears in Storekeeper on the Item or Value to Search box This sets the criteria for the department Any data item that contains the criteria will be marked as belonging to that department Click New Item to add the item to a department More than one item can be added to the department The department is now complete To edit or delete specific criteria in a department 1 2 3 Select the criteria under the desired department This will display the item details in the Item or Value to Search box To edit the item make any necessary changes and click the Edit Item button To delete the item from the department click the Delete button department Q Please note that removing the last item from a department also deletes the STOREKEEPER TECHNICAL MANUAL 53 Securing the DVR Shift Analysis Decision Matrix Setup As described in the Shift Analysis Report section the Decision Matrix is a set of rules that help identify trends in a shift by analyzing the results from the column variances in the Shift Analysis report Each rule determines if the actual variance of each column is beyond the bounds of the user defined allowed variance and it then compares the results to all the other columns in that section the main report or each of the departments The results can indicate activity that may be suspicious Storekeeper will then search the matrix of rules to find a rule that matches the set of Shift Anal
206. ysis Decision Matrix results and post the result to the New Save Remove end of the Shift Analysis report Decision Matrix Rules Several default rules are included in False Voids Overrings Holiday the initial setup Late Shift Checkout Legitimate No Sales Lottery Key H iei Lottery K How to Configure the Decision 7 j Lottery K Matrix Te gt 1 Click the Decision Matrix VE hou atrix Rule Applies to button to open the setup Rule Name General Shift Analysis wizard The wizard displays Cheng or Grouping Sales ol be a list of rules and the Shift Sales NO CHANGE ei Customer Count UNDER bd settings for each rule Percent of Sales NO CHANGE v Average Overrings NO CHANGE v Average Transactions OVER _y No Sale Count NO CHANGE v 2 To view a specific rule simply select the rule and Result Symptom its settings will appear in the utero Srouping Sates controls below KE 3 Create a rule by clicking the New button 4 Type the name of the rule in the Rule Name box 5 Variation results a No change No significant variation b Under Indicates decrease in column c Over Indicates an increase in variation d Under over Indicates that a column is simply out of bounds D Select the appropriate condition for each column to build the rule 7 Type the reason or symptom that the rule indicates in the section for the results Storekeeper also allows you to insert any notes along wit

Storekeeper Technical Manual - Gulfcoast Software Solutions

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