SendQuick SMS Service Administrator and User Manual
Contents
1. Copyright 2007 2012 TalariaX Pte Ltd 4 SendQuick Service User Manual am j i mm singte sendQuick No These two roles are segregated for better system management Hence the Administrator has NO user roles and vice versa This means you will need to have two 2 separate accounts to manage sendQuick and to send SMS You can check your access rights in Singtel by assigning the correct user or administrator rights to the respective account email account In short we will advise you to login as an administrator to your MyBusiness account and go to Manage App and then Manage User to create and check the access rights of each user if you notice that you are not able to send SMS The Interface to Manage Users is shown in Figure 3 below Manage Apps sendQuick Click here to enter a desciption for your service 6 sendQuick Saas ID SS201205901151 Package sendQuick Starter Pack 500 SMS Credit Contract No Contract Total license s 50 License s Used 3 License s Left 47 ka Manage Licenses Manage Users Manage VAS TT Total Users 3 Search KI Login ID v Display Name v myBusiness Role v Application Role v anthony test com Anthony Primary Administrator Admin wa Haip Manage Users B Contract anthony_chua_si yahoo com Anthony End user End User anthonychua talariax com Anthony Chua End user End User Figure 3 Manage Users in MyBusiness In this2. wengtiwer Unsubscribe Keywords Keywords first word for incoming SMS message that will automatically deposited into Unsubscribe Mobile List Unsubscribe Mobile List are users who do not wish to receive any messages from the company Subscribe Keywords Keywords first word for incoming SMS message that will automatically deposited into Subscribe Mobile List Subscribe mobile is a subscribed list white list that will receive from the company Using subscribe list will only allow to send messages to this list of mobile number Unsubscribe Mobiles List of mobile numbers that are unsubscribed Subscribe Mobiles List of mobile numbers that are subscribed System Config Configuration for CallerID email address and Subscribed Unsubscribed keywords Logout Logout from Administration function sendQuick User Management Outgoing Messages Incoming Messages Common Inbox Pending Messages Unsubscribe Keywords Subscribe Keywords Unsubscribe Mobiles Subscribe Mobiles System Config Logout User Management Total quota left for allocation 300 You may want to change CALLERID and Contact Email at System Config Page U4S20585 Anthony Chua anthonychua talariax com 6590466477 no SMS Report U4S24200 Anthony anthony_chua_sl yahoo com 6590466477 yes Anthony Report Figure 4 Administrator Functions after Login 3 3 Change System Configuration One action that need to be done is to update cha
3. 2002 2008 Talariax Pte Ltd All rights reserved Figure 15 Broadcast SMS Phone Number Only The Figure 16 below shows the Preview Page after the file is uploaded after clicking the Upload button in Figure 15 The Preview allows checking of the messages and format before sending the SMS The Message Format indicator is whether the messages are in the right format Copyright 2007 2012 TalariaX Pte Ltd 14 SendQuick Service User Manual Singtel sendQuick sendQuick ASP Inbox Outbox Common inbox Unsub Mobile Compose Message Broadcast Message Address Book Reminder rann Ea pon Logout Upload File for SMS Sende r TALAR IAX Message No Mobile number Message Format Language Code Mi 6596367680 This is an alert for the meeting at 10 15 OK ISO 8859 1 2 6596202618 This is an alert for the meeting at 10 15 OK ISO 8859 1 3 6596189556 This is an alert for the meeting at 10 15 OK ISO 8859 1 4 6582821664 This is an alert for the meeting at 10 15 OK ISO 8859 1 Send Now Schedule Sending Start Date 6 February 2009 Time lam 00 2 Schedule SMS lt lt Back Copyright 2002 2008 Talariax Pte Ltd All rights reserved Figure 16 Preview Broadcast SMS Phone Number Only The User can still change the CallerID Sender field 1f permission is granted and decide to broadcast send immediately for a later time schedule Do note that the system will need to process the files recor
4. Figure 8 Insert Address For Compose SMS 4 3 Inbox The Inbox is for logging recording all the incoming SMS that is designated to the user This service will only be available if 2 way messaging is selected for the service 2 Way SMS is an optional service and can be subscribed from Singtel MyBusiness Catalogue The incoming SMS will be routed via a GSM modem SIM card and the messages with the designated keyword for the user eg if the user keyword is sales all messages starting with sales followed by space will be routed to the user Inbox will be kept in the Inbox The keyword is defined as the first word in a SMS message followed by a space The keyword can be specified and found in the Account Management section This can be designated by the User Administrator The Inbox interface is shown in Figure 9 below Copyright 2007 2012 TalariaX Pte Ltd 10 SendQuick Service User Manual Singte sendQuick end uch ASP A Account nding Information Message Logout 4 No Sender Message Date Delete Select all message LI Delete i Copyright 2002 2008 Talanaz Pte Ltd All rights reserved Figure 9 Inbox 4 4 Outbox The Outbox Figure 10 below is the list of all the messages sent by the user There is a date and time of the messages as well as the status of the message Message that was failed to send will be displayed in the list as well send uch ASP wi d y Wi 2 SR e A S
5. Jutck SENDQUICK SERVICES ADMINISTRATOR AND USER MANUAL 1 0 INTRODUCTION Welcome to sendQuick service SendQuick 1s a hosted SMS messaging service allowing companies to have a low cost and efficient messaging service for all SMS communications SendQuick supports 1 way broadcast or 2 way SMS service with optional upgrade to allow companies to conduct all types of messaging services for the companies need In order to assist the usage of the services the manual serves as a guide for the usage of the sendQuick service to send and receive messages The service is pre activated and configured before you can use the service The service will be available at MyBusiness Application Portal in Singtel To access the service go to Singtel myBusiness at the address below http marketplace singtel com Login to the MyBusiness service and launch the sendQuick application SendQuick Application can be seen as in Figure 1 below If you do not have this application you can subscribe at the Application Catalogue Home SaaSApps Insights Opportunities Access Apps Dashboard Launchpad Launchpad sendQuick More w sendQuick Figure 1 sendQuick Launchpad Copyright 2007 2012 TalariaX Pte Ltd 3 SendQuick Service User Manual Singte sendQuick 2 0 INITIAL PREPARATION Before accessing the sendQuick service you need to have a computer with Internet access or LAN with a web browser Internet Explorer or
6. Mozilla Firefox or others Once you are ready perform the following steps to access the service Power up your computer and access to the Internet or office network Open your web browser Type in the URL address as provided by Singtel in the format as shown in section above You will see a login page as shown in Figure 2 below Enter your username and password as provided by Singtel or your Administrator 5 Once you had enter the correct username and password you will see the interface as shown in Figure 3 for administrator and Figure 6 for User below a on Please login below Login ID jswong Qtalariax com Password Remember Login ID Forgot your password Click here Don t have an account yet Click here to register Figure 2 Login to sendQuick 3 0 ADMINISTRATOR ACCESS 3 1 Administrator Rights The initial process for Administrator login was explained in Section 2 above Please perform the steps for URL address and username and password As an Administrator your access is different from normal users which is explained in Section 4 and other sections In Singtel MyBusiness sendQuick service there are two types of user accounts Administrator and User Accounts The rights of the accounts are explained below Administrator Perform user management like quota assignments and administration like System Configuration CallerID and others User Send and Receive SMS
7. can indicate the number value in the text box to add to the quota credit of this user The number is automatically deducted from the total Remaining Quota as indicated in Section 3 2 above Caller ID Subscription If the check box is selected the CallerID subscription is ON This means the user can change the CallerID when required If not selected the CallerID cannot be changed by the user and the default CallerID is used CallerID Default This is the Default CallerID for all users User Keyword Each user can be assigned a keyword A keyword is defined as the first word in the incoming SMS message followed by a space If the keyword match to this user the incoming SMS will be deposited in the user s Inbox Otherwise it will be found in the Common Inbox Forward Forward the incoming message to SMS Auto reply Select check to send auto reply message when received an incoming SMS that match the keyword Auto Reply Message The content of the auto reply message Set Password Set Change the password for resetting the password for the user Confirm Password The same password value for confirmation Edit User Account User Login Name U4S24200 Employee Name Anthony Email Address anthony chua sidyahoo Mobile Phone No 6590466477 International Format eg 65XXXXXXXX for Singapore number Department User s Remaining SMS 99 Add SMS Quota 50 CallerID subscription X CallerID Default Anth
8. new reminder select Add Reminder and the details of the reminder can be inserted as shown on Figure 14 below sendOuick ASP eg B KE A gg Pending M Inbox Outbox CommonInbox Unsub Mobile Compose Message Broadca Information Message st Message Addre Lo Reminder Messages No Message Frequency Reminder Schedule Date Schedule Time End Event Date Select Select al C Delete Add Reminder Copyright 2002 2008 Talariax Pte Ltd All rights reserved gout Figure 13 Reminder Messages sendQuick ASP a r yn d E GE 4 SON DI j R EE EJ inbox Outbox Common inbox Unsub Mobile Compose Message Broadcast Message Address Book Reminder n T PE Huari L Information Message Logout Schedule Reminder gt You Ei Start Date 3 c February 2 2009 c Q Time d lam oo s Message 160 Characters left Reminder ES Send a reminder 15 min before the event Repeating Do not repeat reminder O Repeat Daily 2 End Event Date E 3 February 2009 c Q Submit Reset Copyright 2002 2008 Talariax Pte Ltd All rights reserved Figure 14 Set Reminder Message Copyright 2007 2012 TalariaX Pte Ltd SendQuick Service User Manual 13 Singtel sendQuick 4 8 Broadcast Message Apart from sending SMS via the compose message and address book user can als
9. x 1 6596367680 Hi there how are you 2 6596202618 Hi we have a meeting at 10 10 WW Copyright 2002 2008 Talariax Pte Ltd All rights reserved Figure 19 Broadcast SMS phone and message The figure 20 below shows the preview before the messages are sent Ri V i A ei Campaign Inbox Outbox Common Inbox Unsub Mobile Sub Upload File for SMS Senden TALARIAX Campaign Name Not in a campaign Number of SMS to Send 2 Number of SMS submitted 2 Number of Duplicate SMS 0 Number of Unsubscribed SMS 0 Mobile number Message Message Format Language Code 6596367680 Hi there how are you OK ISO 8859 1 6596202618 Hi we have a meeting at 10 10 OK 150 8859 1 Send Now Figure 20 Preview Broadcast SMS phone and message Do note that the file format consists of 2 columns The first column is the handphone number in international format without the sign while the second column is the message This format applies to both CSV comma separated value as well as TAB 4 8 1 Create Template Template is a form of quick message or frequently used message which the user may plan to store for future use This feature is used to create such message template to ease the process of sending SMS for frequently used messages An example is shown in Figure 21 below Copyright 2007 2012 TalariaX Pte Ltd 17 SendQuick Service User Manual Singtel sendQuick senaQuick dou WS Ge Common Inbox Unsub Mobi
10. A 6596729347 Edit LI 5 e aka ere NA 6590095152 edit O 6 Joanne NG Hwee Kien NA 6596889695 Edit LI New Contact Select all message L Delete D Copyright 2002 2008 Talanax Pte Ltd Al rights reserved Figure 25 Address Book Select the New Contact button to create a new contact The information for the new contact is shown in Figure 26 below Once ready select the Submit button and the contact is created in the system send uch ASP FE Broadcast Message Address Book Pending Mess Inbox Outbox Common Inbox Unsub Mobile Compose Message Logout eminder Information Add Contact Name Q Mobile No D Enter according to international format Eq E Ou Email Address Q Copyright 2002 2008 Talanax Pte Ltd Al rights reserved Figure 26 Add Address Record Copyright 2007 2012 TalariaX Pte Ltd SendQuick Service User Manual 20 Singtel sendQuick sendOuick ASP Inbox Outbox nsub Mobile Compo Individual Address Book Group Address Book Import Export No Group Name Description Delete 1 aa Test Edit LI New Group Select all message LI Delete Copyright 2002 2008 Talariax Pte Ltd All rights reserved g Figure 27 View Address Groups Select the Group Address Book and the user can see the various groups for the addresses This 1s shown in Figure 27 above To create a new group select New Group and the grouping
11. Singte sendQuick TALARI WE COMMUNICATE send Jutck SendQuick SMS Service Administrator and User Manual Version 2 5 10 August 2012 Prepared by TalariaX Pte Ltd 76 Playfair Road 08 01 LHK2 Singapore 367996 Tel 65 62802881 Fax 65 62806882 E mail info talariax com Web www talariax com Copyright 2007 2012 TalariaX Pte Ltd l SendQuick Services User Manual e te e a singtel sendQuick sendQuickASP User Manual TABLE OF CONTENTS DO TIN ER ETA LOIN E 3 See d SU ADMINISTRA LOR ACCES D kvvouod ass soojay sevatvsksesdGesswssssmasataosduoeedasosbosdoudasiocooamaani 4 3 1 Administrator Fe E 4 3 2 Adminisirator MSO l E 5 3 3 Change System Confgeuranon 6 3 4 Assign User QOUON Attest 7 FAVA SEI AC CES A eE EAEE soda sy ye 9 Ak ak SCE LEO O E 9 EE EE 9 Ada NOOK a n eat tt ak d a ta atant E iran bk a ae oak dan 10 EE 11 AC OMMON LA DON tr arab keyi ot tl ti kk ro t e a e ER pani ase ba 12 4 6 Unsubscribe Mobile and Subscribe Mobile 12 An Reminder EE 13 dS Broadcast MESSIDE ee 14 Ok CH en MO ne E E E E eee 17 AS VE eegenen 18 4 8 3 Insert Template from rer 18 PCN TNC SSAC ee 19 4 10 Address Book Management 19 4 11 Manage Account Intformaton 23 Dt ZEW AN VES SELVI cas pataje aa sookt s oue non ob su kiaad bwe voao aie dwe see pis tidaos oo piof e sise ka teins 24 SEENEN 24 Copyright 2007 2012 TalariaX Pte Ltd 2 SendQuick Services User Manual Singtel send
12. ds when sending is selected As the file may be huge for many records this process may take a while Users are advised to be patient and wait for the process to complete before closing the browser or turning off the computer Do note that messages once sent using sendQuick will be difficult to be deleted This is due to the fast throughput nature and messages seen on sendQuick Outbox may have been sent before the Sent status is updated b Upload file contains phone number and data e g file txt contains phone number and data separated by comma The first column in the file is the phone number the others are data as shown in the example in Table 2 and the figure 16 below phone x1x x2x etc In the example we take the first row containing the 2 data fields 6596367680 phone number JS Wong x1x 10 30 x2x Hence the first column is the phone number and this is the default column In short phone number is always in the first column followed by the first data field second data field and so on 6596367680 JS Wong 10 30 6596202618 Vivian 12 00 6596189556 Sei Heng 14 00 Table 2 File content phone and data fields On Broadcast Message type Hi x1x see you at x2x where x1x and x2x are the data fields for the mail merge variables will replaced with JS Wong x1x and 10 30 x2x Copyright 2007 2012 TalariaX Pte Ltd 15 SendQuick Service User Manual Singtel sendQuick apa note Be ti Ne
13. e A Inbox Outbox Common inbox Unsub Mobile Compose Message Broadcast M ssage Address Book Reminder Misie Logout Information Message Outbox Start Date Y YY Y MMIDD 2009 02 03 End Date YYYY MM IDD 2009 02 03 Search No Receiver Message Status Date Delete Select all message L Delete 1 2 Next Copyright 2002 2008 Talariax Pte Ltd All rights reserved Figure 10 Outbox Copyright 2007 2012 TalariaX Pte Ltd 11 SendQuick Service User Manual Singtel sendQuick 4 5 Common Inbox This feature is very similar to Inbox For inbox all messages are intended to a user For Common Inbox it record all the messages do not belong to any of the users This feature is accessible by all users in sendQuick The decision on the inbox message ownership is based on the keyword refer to section 3 4 for explanation of keyword If the keyword does not belong to any users in sendQuick the messages will be deposited in Common Inbox The Common Inbox is shown in Figure 11 below sendQuick ASP Account BER L a OS Information Message 9 Inbox Outbox Common inbox Unsub Mobile Compose Message Broadcast Message Address Book Reminder Common Inbox No Sender Message Date aL 6582821664 testttt 26 06 2008 17 11 11 6582821664 testttt 26 06 2008 17 11 05 3 6597451320 nodseth normal 1 sms length message testing match 09 04 2005 11 25 48 1 Copyright 2002 2008 Talaria
14. eady to send message Enter the mobile number or email address not applicable in Singtel sendQuick service or select from the address book The addresses must be created in the address book section 4 10 before they can be selected by the users The pop up screen is shown in Figure 8 below The mobile phone number needs to be in the international format with country code However the sign need to be omitted For example for sending to Singapore and Malaysia the numbers will be 6591234567 and 60123456789 where the 65 and ol are the country codes for Singapore and Malaysia respectively The user can decide to send the SMS messages immediately or schedule the messages for later sending at a predetermined date and time The messages that are scheduled will be shown as Pending Messages section 4 9 and can be deleted if required To send the message immediately select Send Message Now For scheduling select Schedule Message as shown in Figure 7 above Copyright 2007 2012 TalariaX Pte Ltd 9 SendQuick Service User Manual Singtel sendQuick Individual Address Book Group Address Book Select Name Mobile Phone No Email Address Ll Alvin ANG Wei Kheng 6593450924 NA Ll Ang Sel Heng 6596189556 seilheng talariax com Ll Fairuz Binte SHARIFF 0596729347 NA Hasnah Begum Binte D LI ANAD 6590095152 NA LI Joanne NG Hwee Kien 6596889695 MA a jeatshyan 6596367680 jswong talariax com Insert 1 Close
15. ed and without a space In the example below shows some correct and incorrect CallerID for a company name My Company Pte Ltd Example of Supported Not Reasons CallerID Supported Yes No My Company Pte Ltd No 2 reasons More than 11 characters and there are spaces present MyCompanyPteLtd No More than 11 characters MyCompanyPL Yes Up to 11 characters MyCompany Yes Total 9 characters which is less than 11 characters My Company No Though is 9 characters but there is a space present My Company No Though is 9 characters but there is a hyphen present Mycompany88 Yes Up to 11 characters Can be a mixture of numbers numeric and alphabets MyCoyPromo Yes Up to 11 characters Can be a mixture of Upper and Lower case MYCOYPROMO Yes Up to 11 characters and can be all Upper case Note CallerID support is telco network dependent This means not all telcos worldwide may support this function even though you can send from sendQuick The destination telco may change or block the message depending on their policies So far Singapore telco does allow this feature We will advise our customer to perform a test before deciding on whether to use the CallerID Note for 2 way SMS Services CallerID which is a name cannot be replied by the recipients If you wish for the user to easily reply to your 2 way SMS service please use the assigned SIM card number provided when you subscribe for 2 way services a
16. function name the group and the addresses for grouping will be shown as seen in Figure 28 below sendQuick ASP fs X SI Er ECH SE L t A I Inbox Outbox Common inbox Unsub Mobile Compose Message Broadcast Message Address Book Reminder pE Message Logout Add Group Group Name Q Available Contacts Selected Contacts D Hasnah Begum Binte AHAMAD Alvin ANG Wei Kheng Ang Sei Heng Fairuz Binte SHARIFF jeatshyan lt lt Remove Submit Query Reset Copyright 2002 2008 Talariax Pte Ltd Al rights reserved Figure 28 Create Group Address Copyright 2007 2012 TalariaX Pte Ltd 21 SendQuick Service User Manual Sinat l sendQuick Individual Address Book Group Address Book Import Export Export Address Book Record Listing View View Al a Filter Export to CSV No Name Email Address Mobile No Group 1 Alvin ANG Wei Kheng 6593450924 2 Ang Sei Heng selheng talariax com 6596189556 aa 3 Fairuz Binte SHARIFF 6596729347 4 Hasnah Begum Binte AHAMAD 6590095152 5 Joanne NG Hwee Kien 6596889695 6 jeatshyan jswong talariax com 6596367680 aa Copyright 2002 2008 Talariax Pte Ltd All rights reserved sendOuick ASP H Figure 29 Export Address List Apart from creating the grouping the user can also Import or Export the address book where the file format supported is CSV format This will allow user
17. le Geh mann Broadcast Message Address Book Create Template SEN I ep oh Information peson yen Templateid In Numbers Only Template Submit Reset Copyright 2002 2008 Talariax Pte Ltd All rights reserved Figure 21 Create Template 4 8 2 View Template Select the View Template and the list of all pre created templates are shown as in Figure 22 below These are the templates that can be used when sending SMS _ senaQuick ASP a a a L GG GG Common Inbox Unsub Mobile Co ee Bro adcast Mes ssage Address Book i Veto ee Logout Template Record Listing No Templateld Template Delete al 1 test website 123 Edit UO Select all message Delete Copyright 2002 2008 Talariax Pte Ltd All rights reserved Figure 22 List Template 4 8 3 Insert Template from List This template will be inserted to broadcast message While user click insert template from list sendQuick ASP Select TemplateID LI 101 Insert Template is an invitation for the meeting Close Copyright 2002 2008 Talariax Pte Ltd All rights reserved Figure 23 List Template Copyright 2007 2012 TalariaX Pte Ltd SendQuick Service User Manual 18 Singtel 4 9 Pending Messages sendQuick As explained in section 4 2 the messages can be prepared and queue for sending later This allow the user to schedule the messages and plan the SMS sendi
18. ng exercise All the messages pending for sending is logged in the Pending section The pending messages are shown as in Figure 24 below The pending messages and the date will be displayed in the log User can choose to delete the messages as long as they are still in the pending log Select the relevant messages and select the Delete button The messages will be removed from the pending log sendOuick ASP Account Pending k it Information Message og sey es Vi Oe wi ae yo Inbox Outbox Common Inbox Unsub Mobile Compose Message Broadcast Message Address Book Reminder Pending Messages No Receiver Message Date Delete Select all message L Delete Copyright 2002 2006 Talanax Pte Ltd Al rights reserved Figure 24 Pending Messages Log 4 10 Address Book Management There is an address book for every user The user can create delete and group the addresses The user can also Import and Export addresses from the system The interface for the Address Book is show in Figure 25 below Copyright 2007 2012 TalariaX Pte Ltd 19 SendQuick Service User Manual Singtel sendQuick Record Listinc sendQuick ASP Individual Address Book Group Address Book Import Export No Name Email Address Mobile No Delete 1 jeatshyan jswong talariax com 6596367680 Edit LI 2 Ang Sei Heng seiheng talariax com 6596189556 Edit LI 3 Alvin ANG Wei Kheng NA 6593450924 Edit LI 4 Fairuz Binte SHARIFF N
19. nge the System Configuration as an Administrator Select the System Config and you will see the interface as in Figure 5 below El S Q https mybusiness sendquickasp com cmd corporate admin cgi mode edit_check_rule D w a E x A SH sendQuick User Management Outgoing Messages Incoming Messages Common Inbox Pending Messages Unsubscribe Keywords Subscribe Keywords Unsubscribe Mobiles Subscribe Mobiles System Config Logout N a RJ SingTel myBusiness La E TalariaX sendQuick X System Configuration for Sending SMS m 1 1 H Check Mobile Against _ E Molde Joe Subscribe Mobile List System Configuration for Default Callerid and Contact Email Callerid SMS Contact Email d Figure 5 Update System Configuration Copyright 2007 2012 TalariaX Pte Ltd 6 SendQuick Service User Manual Te a Singtel sendQuick No Select whether you wish to check the send SMS database against Subscribe or Unsubscribe Mobile numbers Typically this should be for Unsubscribed Mobile Numbers However you can change as you wish The next step is to change the CallerID CallerID is the name that will appear as the FROM field when you send the SMS This will be useful for your company branding perspective as the SMS sent will be shown to be from this name The CallerID is restricted to eleven 11 characters and only numbers 0 9 and alphabet a z 1s support
20. nguage Code 1 6596367680 Hi JS Wong see you at 10 30 OK ISO 8859 1 2 6596202618 Hi Vivian see you at 12 00 OK ISO 8859 1 3 6596189556 Hi Sei Heng see you at 14 00 OK ISO 8859 1 Send Now Schedule Sending Start Date 16 cl February s 2009 Time 1 em Jet Lople Figure 18 Preview Broadcast SMS phone and data c Upload file contains phone number and message e g file txt contains phone number and data separated by comma where first column is phone number and the second column is message content Table 3 and the Figure 19 below shows the example of the records phone message File with comma delimited 6596367680 Hi there how are you 6596202618 Hi we have a meeting at 10 10 Table 3 File content phone and message Copyright 2007 2012 TalariaX Pte Ltd SendQuick Service User Manual Singtel sendQuick sendQuick ASP a kid en de e Ca An menn l x Common inb ib Mobi se Mes ud Account Penti ox Unsub Mobile Compose Message Broadca essage Address Book Reminder Information Message Logout Send SMS by file upload Create Template View Template Insert Template From List File Format Comma Delimited csv txt 8 Language Used ASCII Text ISO 8859 1 Upload File Contains Phone No amp Text Msg c Please specify file to upload vents BroadcastSMS phoneandmessage txt Browse Upload Reset l d phoneandmessage txt
21. o perform one time upload of contact list to send SMS as a broadcast message Figure 15 below This is done by uploading a file tab or comma separated value selecting the language English text or Chinese and send the message Before sending the user can preview the messages first and if all messages are fine then send the messages There are three 3 types of file formats that can be sent These are explained below a Upload file contains phone number only e g file txt File Format contains mobile numbers only Table 1 and Figure 15 below show the example format and the upload process 6596367680 6596202618 6596189556 6582821664 Table 1 File content phone only sendQuick ASP x a EI Account Pending VW Inbox Outbox Common inbox Unsub Mobile Compose Message Broadcast Message Address Book Reminder BEE Message Logout Send SMS by file upload Create Template View Template Insert Template From List File Format Comma Delimited csv txt 3 Q Language Used ASCII Text ISO 8859 1 5 Q Upload File Contains Phone No ki Q at 10 15 Broadcast Message 117 characters left Mailmerge variable is x1x Data in variable column will replace in this field broadcastmobileonly txt 6596367680 6596202618 6596189556 6582821664 Please specify file to upload snts BroadcastSMS broadcastmobileonly txt Browse Q Upload Reset UBWNFH Copyright
22. ony User Keyword Please use or to separate each user keyword Forward SMS Autoreply C I am busy at the moment sa Autoreply Message Figure 6 Edit User Account Add Quota Copyright 2007 2012 TalariaX Pte Ltd SendQuick Service User Manual ate e a s WW l g A Singtel sendQuick ec yo One the information is completed select the Submit button and value will be saved 4 0 USER ACCESS 4 1 User Login The initial process for user login was explained in Section 2 above Please perform the steps for URL address and username and password Once login is successful as a User the interface as in Figure 7 as shown below Compose Message Please use or to separate email addresses and mobile phone numbers Enter phone number in international format e g 65XXXXXXXX for Singapore number Sender CallerID TALARIAX Handphone number Insert From Address Book Eg Email Address Insert From Address Book Eg Send Mode SMS Email Both Language Used ASCII Text ISO 8859 1 v Q Message SMS Count 0 612 characters left Please keep the message within 612 characters for ASCII and 280 characters for UTF 8 Date 9 e August v 2012 v Time 12pm e a 00 Q Schedule Message Send Message Now Figure 7 Default Login Interface and Compose Message 4 2 Compose Message Select the Compose Message button on the top menu and the interface as shown in Figure 6 will be r
23. r 2 way SMS service in Singtel MyBusiness Login as sendQuick Administrator and update the System Configuration Section 3 3 with the correct email address 3 The SIM will be setup within 3 5 working days 4 Once the SIM is setup an email will be sent to the customer via email to the email address configured in Section 3 3 5 Once this is done all incoming SMS to the SIM card will be deposited in the Inbox or Common Inbox in sendQuick portal For 2 way SMS there are a few items to note A Messages sent with alphanumeric CallerID See Section 3 3 cannot be replied with 2 way SMS B To reply using 2 way SMS the CallerID need to be set to the SIM card number supplied C The ability to see the Caller is telco network dependent and may not be applicable to all countries and subject to availability Currently Singapore telcos support this CallerID function You are advised to perform your internal test to check on the availability of this service If you wish to use the CallerID in alphanumeric and wish to get reply from users incoming you can put the instructions on the SMS text One example is given below Dear customer your appointment is confirmed at 10am on Monday To reply please SMS Yes to 81234567 Thank you You can use the CallerID and 2 way SMS in whichever you wish messages to get the combination that you wish Copyright 2007 2012 TalariaX Pte Ltd 24 SendQuick Service User Manual
24. rmation User ID jswong Name JSWong Department marketing SMS Quota Left 208 User Keyword Please use or to separate each usercode p Email Address jswongQtalariax com Q Mobile No 16596367 680 Q Enter according to international format Eg 685000000009 Forward SMS Email Both None O Autoreply O Q Autoreply Message Update Reset Click here to change login password Copyright 2002 2008 Talariax Pte Ltd All rights reserved ii Figure 31 User Account Information User can manage the User Code which is the keyword Email address Mobile Number and the Autoreply message where applicable This interface allows the user to manage the private information and will free the resources of the User Administrator Do note the remaining quota for sending SMS at the top of the interface If the quota 1s low do contact the User Administrator for more credits for sending SMS Copyright 2007 2012 TalariaX Pte Ltd 23 SendQuick Service User Manual Singte sendQuick 5 0 2 WAY SMS SERVICE 5 1 2 way SMS Service SendQuick has 2 way SMS service This is an optional service as there is a need to provide a return incoming SMS path to be sent to sendQuick portal This incoming SMS is configured by designating a mobile number SIM to be dedicated to the sendQuick account In order to activate the 2 way SMS service the following are the steps 1 Subscribe fo
25. s the CallerID The last step is to update the Email Address The purpose of this email address is for sendQuick to send you email notifications when your credit is low This is also used for 2 way SMS subscription notifications Hence it is compulsory if you are subscribing to 2 way SMS service One the updates are done just select the Submit button and all the information will be saved in the system One you have completed this step the next step is to assign Quota credits for your users before they can send SMS 3 4 Assign User Quota Credits The users that you see in the User Management are users that are allowed to send SMS However they can only send SMS if the quota are assigned Select the required users and a list of user credentials that is required is shown in Figure 6 below The following table explains each item in details Copyright 2007 2012 TalariaX Pte Ltd 7 SendQuick Service User Manual Singte sendQuick User Credentials Description User Login Name The assigned username This is a default username assigned by Singtel Employee Name This is the Employee Name which is automatically assigned Email Address The email address of the user Please complete this field Mobile Number The mobile number of the user Department The deparment whom the user belong to User Remaining SMS The remaining SMS credit assigned to the user Any new credits will be added to this number Add SMS Quota Administrator
26. s to easily transfer addresses in a bulk format and simplify the creation of addresses This is shown in Figure 29 and 30 Individual Address Book Group Address Book Import Export Import Address Book Copyright 2002 2008 Talariax Pte Ltd All rights reserved File Format Language Used Please specify file to upload Group Name sendOuick ASP Comma Delimited csv txt ASCII Text ISO 8859 1 Q Browse Q Upload to Individual Record Q Reset Figure 30 Import Address List Copyright 2007 2012 TalariaX Pte Ltd SendQuick Service User Manual 22 Singtel sendQuick The file format to be imported to the Address Book 1s as follow Name delimiter mobilenumber delimiter emailaddress The delimiter is either a Comma or TAB The email address field is compulsory If there is no email required just insert any value or the word NA to complete the field for easy Import of the list You can create the address list in the Excel or any database and export as TAB or Comma Separated Value csv to upload to the Address Book 4 11 Manage Account Information There is an User Account Information for every user Select the button and the interface as in Figure 31 is presented for management sendQuick ASP E x ES ZA D r l e e Account Pending nbox Outbox Common inbox Unsub Mobile Compose Message Broadcast Message Address Book Reminder E Message Logout Account Info
27. section we will explain the Administrator function in greater details 3 2 Administrator Login After you have login in Figure 2 you will access to sendQuick immediately as an administrator and you will see the interface as shown in Figure 4 below The default page shown is the User Management of sendQuick The top section is the Menu followed by the Remaining Quota credits for your subscription and the listing of the user If you see a similar interface as shown in Figure 3 this means you have not assigned any user to sendQuick to send receive SMS You will need to access back to MyBusiness and create new accounts to send receive SMS All account creation need to be done via MyBusiness sendQuick provide 50 free user accounts to use the service The Menu items are described in the table below Menu Item Description User Management Assign the user credential like quota credit email address keyword and others Outgoing Messages View the outgoing messages sent by the company Incoming Messages View the incoming messages received by the company Only available if 2 way SMS service is activated subscribed separate charges apply Common Inbox The incoming SMS which does not match the individual username or keyword Pending Messages Messages awaiting to be sent These are scheduled messages on a future time and date Copyright 2007 2012 TalariaX PteLtd A SendQuick Service User Manual 7 Ce De
28. ware ci rire De A f KA e SI Inbox Outbox Common inbox Unsub Mobile Compose Message Broadca k SR Z Message Address Book Reminder Send SMS by file upload Create Template View Template Insert Template From List File Format Comma Delimited csv txt e 8 Language Used ASCII Text ISO 8859 1 Q Upload File Contains 5 a Phone No 6 Data Hi xlx see you at x2x Broadcast Message 137 characters left Please specify file to upload Upload Reset Copyright 2002 2008 Talariax Pte Ltd All rights reserved sendQuick ASP Mailmerge variable is x1x Data in variable column will replace in this field ocuments BroadcastSMS phoneanddata txt Browse YAP yen m Information Message Logo C phoneanddata txt l 6596367680 JS Wong 10 30 2 6596202618 Vivian 12 00 3 6596189556 Sel Heng 14 00 4 P Figure 17 Broadcast SMS phone and data The Figure 18 below shows the preview after upload button clicked will preview the messages before send out Jy Inbox Outbox Common inbox Unsub Mobile Compose Message Broadcast Message Address Book Reminder Upload File for SMS Sender TALARIAX sendQuick ASP Account Pending Information Message Logout Schedule SMS lt lt Back Copyright 2002 2008 Talariax Pte Ltd Al rights reserved No Mobile number Message sla La
29. x Pte Ltd All rights reserved Figure 11 Common Inbox 4 6 Unsubscribe Mobile and Subscribe Mobile The Subscribe and Unsubcribe Mobile refers to the permission to send SMS from sendQuick In Unsubscribe this refers to the mobile numbers that DO NOT wish to receive any SMS from sendQuick This means these numbers will be filtered out whenever messages are sent from sendQuick The Unsubscribe Mobile interface is shown in Figure 12 below sendQuick ASP SEH een gen Sg P 5 a x g gt e Gi 2 x Es SR Si Account SH G nbox Outbox Common inbox Unsub Mobile Compose Message Broadcast Message Address Book Reminder inf rimiation Message Logout Unsubs Mobiles No Unsub Mobiles Keyword Date Copyright 2002 2008 Talariax Pte Ltd All rights reserved Figure 12 Unsubscribe Phone List For Subscribe this means only these mobile numbers can receive SMS from sendQuick In this instance sendQuick can only send to a list of permitted numbers This is like a white list or closed group of recipients to receive the SMS messages Copyright 2007 2012 TalariaX Pte Ltd 12 SendQuick Service User Manual Singtel sendQuick 4 7 Reminder Message SendQuick has a reminder service that can be used by the user to create reminders SMS This reminder is to remind the user him herself and not for other reminder usage Select the Reminder button and the summary interface as shown in Figure 13 below To create a
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