Jira User Manual v.1.1 - London Stock Exchange Group
Contents
1. Manage filters Closed 3 The search page is then displayed with the Basic Search bar Basic Change to Alllssues Save as A Search 28 Advance Search a Shae F Export Toos Project Ale Type Ale Slalu Ale ASSsigne Ale Contains hert Advanced 10 Manual 29 January 2015 gt Basic Search It is possible to apply the already prepared filters to search for issues in the TMS gt Default Filters Filters are already preselected in order to search the issues gt Advance Search JQL Query Is possible to create personal queries using JIRA Query Language such aS status open and priority urgent and assignee jsmith g for more information regarding JQL see https confluence atlassian com display JIRA063 Advanced Searching gt Save It is possible to save the current query by selecting Save as Default Filters London Stock Exchange Group FILTERS lt New filter Find filters My Open Issues Reported by Me Recently Viewed All Issues FAVORITE FILTERS Assigned NOT closed Search Results m Dashboards Projects Issues v Save current Query Agile Search saveas mm Order by v 2 TUTIT 16 Question private 2 TUTIT 15 question public TUTIT 14 Prova public e TUTIT 12 Test Case 02 e TUTIT 11 Test Case 01 e TUTIT 10 Isuue in the system e TUTIT 9 Prova Urgent e TUTIT 8 t2s non funziona 2 TUTIT 7 Problem with A22. Queston prvata Gescr pubic a p Total issues 9 Statintke Type Status 2 Sdeyeago Comment Vole Waih Manual 12 February 2015 The Dashboard is the first page you see by default after logging in to JIRA The navigation bar at the top of the screen is the same on every screen in JIRA It contains links which give you quick access to many of JIRA s most useful functions The System Dashboard screen itself displays the gadgets which have been pre selected for you 4 0 Create an Issue 4 1 Via Web Interface Click Create at the top of the screen to open the Create Issue dialog box Create Issue Configure Fields Project t T2S User testing issue tracking Issue Type Incident User Testing Stage None Impacted Area None z Summary Priority 4 Medium Description BO Attachment The maximum file upload size is 10 00 MB External Reference Create another Cancel Manual 12 February 2015 Select the Issue Type on the Create Issue dialog box Type a Summary for the issue and complete any appropriate fields at least required ones which are marked by an asterisk Many fields have a drop down list of choices from which to select the most appropriate gt Issue Type o Incident A problem which impairs or prevents the functions of the product o Question A doubt or an investigation request once addressed to t2s Iseg com gt User Testing Stages o Comm
3. Level of the issue is also shown 6 3 Closing and Reopening an Issue When an issue incident or question is in status Client Action Required and it s assigned to the Reporter the client must decide if the Resolution given by Monte Titoli is accepted validated and therefore close the issue or refute Monte Titoli s response by reopening it If MT Resolution is a request for further details Resolution Incomplete the client must Reopen the issue after providing the necessary details so that MT will be able to finalize the issue analysis 12 Manual 29 January 2015 gt 12S User testing issue tracking TUTIT 7 i ae som Problem with A2A connectivity Comment Attach Files More f Close Issue Reopen Issue Detalis reopie Type C Question Status CLIENT ACTION REQ Assignee FPR chiara malesci Priority Critical Resolution Cannot Reproduce Reporter n Chiara Malesci Security Level Public Votes 0 gt Close Issue If Monte Titoli s resolution is accepted select Close Issue and the issue will go to status Closed Please add a comment if necessary gt Reopen Issue If Monte Titoli s resolution is not acceptable or the provided fix is not working as expected select Reopen Issue to reassign the issue to Monte Titoli in order to have the matter reopened and re assessed The issue will go back to status Assigned Please add a comment to explain the resolution r
4. A coneectivity e TUTIT 6 prova TUTIT 4 T2S SIAdv RNI G60 File Trans Create Advance Sea JQL Query T2S User testing issue tracking T Question private Edit Details Type Priority Labels User Testing Stage Impacted Area Comment Assign Mo 2 Question Medium None Community T2S GUI Description descr public Activity All v Comments Work Log Histo Paolo Pacei added a comment 1 Issue made public 11 Manual 29 January 2015 6 2 Navigate and Modify the Issue By selecting one of the issues in the result list is possible to open it and see all its details on the right side of the screen Insert comments and attachments Cs Problem with A2A connectivity Aore Close issue Reopen issue D Export rog P Critical q Cannot Reproduce ny i n Chiara Malesi i 7 ub Y one Stop waning thes issue Multtateral Business Da Dates MT Connectivity iWJanvts 05 18 PM Yesterday Description iMJan t5 05 23 PM Protiem with AZA coneectivity descriptor Attachments i eae Sue fT J TOKE ijan 15 05 16 PM LA N A Comments Work Log History Activity Source Reviews There are no comments yet on thes issue In this view it is possible to add comments and attachments to already existing Issues It is also possible to see connected comments and history under the Activity section gt In this screen the Security
5. Jira For 12S External User Guide Version 1 1 S i v Fy reese Metrics STAY Stock Exchange Group Contents 1 0 Document Management 4 1 1 Document Identifier 4 1 2 Document History 4 2 0 Introduction 4 3 0 Getting Started 5 3 1 Connect 5 3 2 Log In 5 ees ee LY 4 0 Create an Issue 6 4 1 Via Web Interface 6 4 2 Via Email 8 5 0 Issues Workflow 8 6 0 Managing the Issues 9 6 1 Search 9 6 2 Navigate and Modify the Issue 12 6 3 Closing and Reopening an Issue 12 7 0 Exports and Email Notifications 13 7 1 Exports 13 7 2 Email Notifications 14 8 0 Miscellaneous 15 8 1 Change Password 15 8 2 Change Email 15 8 3 More Info 15 8 4 Glossary 15 Manual 12 February 2015 1 0 Document Management 1 1 Document Identifier T2S 261 1 2 Document History Date Version Details 09 Feb 15 1 0 First Release 12Feb15 FL Added chapter Change Email 2 0 Introduction The aim of this manual is to guide the external user with respect to the main functionalities of the tool which Monte Titoli has implemented as tms trouble management system for the Community and Business Day test phase during the T2S project Also the TMS will help centralize all questions and doubts related T2S functionalities and operability once addressed to t2s Iseg com Manual 12 February 2015 3 0 Getting Started 3 1 Connect Monte Titoli s TMS can be reached trough the website http t2s tms montetitoll it T
6. ejection 7 0 Exports and Email Notifications 7 1 Exports After applying the necessary search filters it will be possible to export the results in various formats by selecting the Export button on the top right corner bondan Dashboards Projecs issues Apie Create sed g PLILAS Reported by Me saveas snare Hee Aller Pnniaties Find fiers feporler curaniiisen ORDER BY createdDate DESE Pull Cionbesnd i II XML Cader by Crease E Tits Weer iesi ese racking TLUTIT 76 R33 issues at T hy a k H E Ch TUTIT 1 _ Question private RSS Comments Gucshon pric Retenily Weed Word EFI TUTI t f mmen ASSEN WAE T Ea S512 min EHE T i 7 A Bat te i Assign More Resolve d Export Al Esse Faced All teks inesion pubic Details Excel urreni fetcs x A a TUTIT 144 3 FAVORITE FILTERE Prova put Type O Question aus ATHGRENO 428 Charis Pref puti kasinad HOT closed aie Pran h uima Piori Re Gn Deshbceed TUTTA s a id il Unresohred P T25 Slady ANI GGJ File Tranater iienaa I gt Sec Leve Puteie hes iin wey PUTT a Labis Hone a PRADA Aoquentien from CUS First ssuante User Testing siage Commanity fa TUTTT 2 impacicd Arca T25 Gill Dates CLEE Paes of cantaban DCP Gen Cresied Potts 02 45 PM icy TtT 4 D Erpen Lei TUTIT r piled ean 0a PM Request of clanhication DOP connatinity eso public 13 Manual 29 January 2015 It is also possible to export s
7. he Login panel will be displayed as London Stock Exchange Group Dashboards Agile System Dashboard Xt Tools Introduction e Welcome to MonteTitoli Jira F Username New to JIRA Check out the JIRA Users Guide Password Login Remember my login on this computer Not a member To request an account please contact your JIRA administrators Login Can t access your account 3 2 Log In Enter your Username and Password and click the Log In button The dashboard will be displayed Deri Pe tower an Dashboards Projects issucs Agie Create r System Dashboard Toots ogu K 6 Welcome to MonteTitoli Jira T Key P Summary Sistus Y New 10 JIRA Chock out the JIRA users Guide fo ume O tsnon tunsiona CLIENT ACTION REQU amp G TUTET Prodam wan AZA commence CUENT ACTION REQU 1 2 of 2 Your Company JIRA Bas 7 New 2 Rhy a Poolo Pacei changed the Asugneae to Crears Malasci on ITTF Protiern win A2A coneectnvity gt 4 7 Sdeys apo Comment j Poolo Pacei changed te Assignee to Chara Malesc on TUTH 25 non furiziona 0 Idaysage Comment Client Action Required 5 Closed Paolo Pacei resolved 4401 16 aesSon pubic as Food Pi wt LSA 6 E S 7 Gcays ago Comment Watch Assigerd 1 Poolo Pecei changed he Assignee to Paolo Puce on TUTIT 16 Gueston pevate 1 Gamera Comment Vole Weih Paolo Pecel upcated the Descripgon of TUTIT 16
8. il address associated with the current user click on the avatar on the top right corner and select profile than select the Pencil icon and follow he procedure The new email will be applied immediately and it will receive all the notification related to that user London Stock Exchange Group Dashboards Projects Issues Agile Profile Chiara Malesci Summary Details Avatar 8 3 More Info For more information please go to the Atlassian online guide 8 4 Glossary E SSS a E a Acronym Description MT Monte Titoli TMS Trouble Management System JIRA 15 The publication contains text data graphics photographs illustrations artwork names logos trade marks service marks and information Information connected with Monte Titoli S p A Monte Titoli Monte Titoli attempts to ensure Information is accurate however Information is provided AS IS and on an AS AVAILABLE basis and may not be accurate or up to date Information in this publication may or may no t have been prepared by Monte Titoli but is made available without responsibility on the part of Monte Titoli Monte Titoli does not guarantee the accuracy timeliness completeness performance or fitness for a particular purpose of the publication or any of the Information No responsibility is accepted by or on behalf of Monte Titoli for any errors omissions or inaccurate Information in this publication This publication does n
9. ingle issues by selecting the Export button inside the issue detailed view Search Q Ww 2 2 Share VF Expot Tools DESC Q Basic ig F T2S User testing issue tracking TUTIT 16 1 of7 v Question private Edit Comment Assign More Resolve Issue Admin Details People Word Type Question Status ASSIGNED Assignee adi kew Workflow Printable nority V Medium Es Reporter Paulo Pacel Resolution Unresolved Votes Security Level Public Watchers Stop watching this User Testing Stage Community Impacted Area T2S GUI Dates Created 23 Jan 15 02 48 PM Description Updated 23 Jan 15 03 02 PM descr public Activity All Comments WorkLog History Activity Source Reviews v Paolo Pacei added a comment 23 Jan 15 02 57 PM Issue made public Comment 7 2 Email Notifications An email notification will be received by Current Assignee and Reporter of the issue each time a modification status change takes place The email will be sent to the email registered for the user involved gt All the registered clients will receive an email in case of Public issue resolution Manual 29 January 2015 8 0 Miscellaneous 8 1 Change Password To change the password click on the avatar on the top right corner and select profile than select Change Password and follow he procedure The new password will be applied immediately 8 2 Change Email To change the ema
10. ot represent solicitation by Monte Titoli of public saving and is not to be considered as a recommendation by Monte Titoli as to the suitability of the investment if any herein described No action should be taken or omitted to be taken in reliance upon Information in this publication We accept no liability for the results of any action taken on the basis of the Information February 2015 Monte Titoli S p A London Stock Exchange Group All rights reserved Contact Details Address Monte Titoli Piazza Affari 6 20123 Milano E mt t2s test lseg com T 39 02 33635 800 Monte Titoli S p A Piazza degli Affari 6 20123 Milano www lseg com monte titoli London Stock Exchange Group
11. rogress at MT Client Action Required MT has provided a solution response and the Reporter can accept or refute such resolution The same status can be used by MT to request for further details on the issue in order to proceed with the analysis this specific usage is identified by the field Resolution populated with Incomplete Closed The issue was considered solved by the reporter and is now closed A previously closed issue can be reopened by MT users Reopen Issue KO Create Issue Assign ASSIGNED Reopen Close Issue Close Issue OK Resolve Issue 6 0 Managing the Issues Each external user will have complete visibility on their own issues and on all Public ones 6 1 Search To search an issue Incident or Question there are many filters already available but is also possible to create and save custom ones Manual 12 February 2015 On the bar at the top select ssues gt Search for issues London Stock Exchanse Group Dashboards SSUES Create System Dashboard RECENT ISSUES TUTIT 16 Question private ia Welcome to Monte Titoli Jira Not sure where to stan Check out the IF TUTIT 1 Request of clarificati e TUTIT 4 T28 SIAdv RNI G60 F You can customize this text in the Adminis TUTIT 9 Prova Urgent TUTIT 14 Prova public more ting issue tracking FILTERS My Open Issues Reported by Me Assigned NOT closed
12. ubject o The body of the email message will be the issue description and it must contain the concerned Impacted Area o Only INCIDENTs can be created via email o The sender email must be the same used for the user registration The sender user will be registered as Reporter of the Incident o Any attachments to the email message will become attachments to the issue To ensure compatibility with various operating systems any of the following characters inthe filename will be replaced with an underscore character lt gt o The issue will be created with the default priority Medium If a different priority is desired please specify it in the email body gt Comment Creation o If an email message contains an issue key JIRA ID in its subject line and that issue key exists in TMS the program will add the email message content as a comment on the issue o Any attachments to the email will become attachments to the issue 5 0 Issues Workflow Both Incidents and Questions will follow a specific workflow that will allow each user to Know at all times the current status of each issue and to perform the necessary actions when needed Manual 12 February 2015 gt Statuses New Once an Issue is created it can be closed or assigned External users can only close whereas an MT user can close or assign the issue for work to commence on it Assigned The issue is currently Work in P
13. unity o Business Day gt Impacted Area T2S GUI T2S System MT Connectivity MT Static Data Management MT Pre settlement MT Settlement MT Reporting MT Custody Services MT Corporate Actions MT Position Management O OO O 0 0 O OO gt Priority o Critical Complete unavailability of one or more services for which no workaround is available o Urgent Major loss of function Medium Minor loss of function or other problem where easy workaround is present o Low Cosmetic problem Q gt MT will review the priority according to the defined severities gt Please note that the field marked External Reference is reserved only for MonteTitoli s internal use Once all the necessary fields are populated select Create at the bottom to insert the new issue in to the TMS database The user logged in during the issue creation will be automatically registered as Reporter of the issue Manual 12 February 2015 gt All issues are created Private only Reporter and MT users can see them Once the issue has been analysed by MT it will become Public 4 2 Via Email It is possible to create an Incident via email by sending an email to the address t2s tms Iseg com gt Issue Creation o The subject of the email message will become the issue summary Since all issues require a summary each email message intended for issue creation AY should include a s
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