MegaVision Ltd
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1. V Il a Voipli Telecom Industries Voipli One Phone SMB SOHO User Manual September 2010 www voipli net info voipli net Derech Hagefen 261 Beit Zayit 90815 ISRAEL Tel 972 2 9967000 Fax 972 2 9967029 Table of Contents Introduction Before Installation Connection Methods Network Configuration A How to find the DHCP B How to create Static IP C Network parameters updates D Public address configuration SIP Extensions A Pre configured Sip Extensions B Advanced configuration settings Using the Basic features A Dialing rules B Call hunting C Conference room D Voicemail management Advanced Functions A Voicemail management using GUI B Call recordings management C Operator panel management D CDR Call detail records E Calendar Agenda F Virtual Fax service PBX Configuration GUI Display Name DID Outbound CID Ring time Call waiting Record calls Voicemail status Voicemail password Voicemail 2 mail Follow me Queues Ring Groups Conference Rooms Music on hold 32 a Valued Customer Congratulations for buying the newest Voipli IP PBX system You ll find soon our IP PBX 2010 an efficient tool which shall dramatically improve your telephone activity and save up to 80 of your costs The IP PBX SMB converges land IP cellular WIFI phone cellular phone and FAX It can be connected to analog PSTN lines E1 PRI and or VOIP service providers Analog or SIP devic2. o Route D3 Add Incoming Route Delete Route D3 218 any CID 223 any CID Edit Incoming Route Amjad 972788184878 any CID Description D3 _ fe 972788180851 any CID DID Number 072788180851 Bel PRI Caller ID Number 9967000 any CID 32 lf the problem is not solved yet you may direct your calls to a different source Source Set Destination Conferences Conference Room lt 222 gt W VR DISA Ring Groups Time Conditions Phonebook Directory Phonebook Directory Terminate Call Hengue l ensue o M Extensions lt 201 gt Uriel Office Voicemail lt 201 gt Uriel Office busy Misc Destinations Custom App This will allow you to receive incoming calls to a different source just until the problem is completely solved To overcome this problem without directing calls to other source kindly contact our customer support HOA EA oa a E ee ee cs Die B Outgoing calls Quick fix a Make sure you have internet connection in the extension you were dialing from and reset the device you use IP phone etc as needed b contact our customer support to make sure the account you are using is active Tip using a different dialing rule will allow you to make calls from your PSTN if exist C Sound quality a Run a dual upload download internet speed test Minimum require 30 KB per call b Use a softphone program X lite etc with the same
3. Network Parameters u Network Parameters DHCP Server Save Cancel a ig voipli smb Primary DNS Default Gateway 192 168 0 1 SEKE Dae Diameu Subnet 192 168 0 0 Mask 1255 2 55 0 Nat IV External IP 23525152 Fj External Refresh 10 11 Click on Save 12 Click the EthernetO colored in blue 4 Ethernet Interfaces List Device Type IP Mask Ethernet 0 DHCP 192 163 0 103 255 255 255 0 13 Select Static Interface type 14 Edit the IP Address choose an IP address outside the DHCP range of your router See below about choosing an IP address 4 Edit Interface Ethernet 0 Apply changes Cancel ei Statio 1 C DHCP Interface Type IP Address 192 168 0 205 2 Network Mask 255 255 255 0 15 Click Apply changes 16 A pop up window asking Are you sure you want to edit network parameters will appear Click OK to confirm Setting a static IP Your router is using a range of IPs for DHCP Setting a static IP within this range might cause collision with a DHCP IP of another computer on your network For Example the default DHCP range in a D link router is 192 168 0 100 up to 192 168 0 199 in this case we may choose 192 168 0 205 or 206 etc Important 1 After changing the IP PBX IP address to STATIC you need to use the new static IP when browsing to your PBX You may reset ti IP address to DHCP by RESTARTING the Unit with the SIP C
4. Trunks yung Call Control Inbound Routes Announcements Follow Me 4_ IVR Misc Destinations Queues Ring Groups a Choose the desired Ring strategy Follow Me 201 amp Edit Extension 201 Delete Entries Edit Follow Me Disable m Initial Ring Time 15 v Ring Strategy ringallv2 e b Go to Follow me list and define the number or numbers to which you want your calls will be transferred Edit Follow Me Disable a Initial Ring Time 15 v Ring Strategy ringallv2 v Ring Time max 60 sec 20 Follow Me List 201 ee 4014 Io save click on submit changes and then apply changes 13 Queues For SMB only The queue feature enables your incoming calls to be held on line until someone is available to receive the call The call will be automatically transferred to the first available extension within the group group static agent To apply the feature Click on Queues VSIPLi The ultimate IP Telephony System PBX Configuration Flash Operator Panel Voicemails Monitoring Endpoint Configuration Conference Exten Add an Extension Unembedded freePBxX Please select your Device below then click Submit Device Extensions Feature Codes General settings Device Generic SIP Device v Outbound Routes Submit Trunks Inbound Routes Announcements Follow Me IVR Misc Destinations Queues Add Queue a Define the Queue s Number
5. Agenda Virtual Fax service n1moow A Voipli Operator Panel Ww Favorites A tutorial on Parallel port ZA mmp 7179 CRM Reseller Login D3 NOC 83 Powerlink CRM https ssl deltathre Voipli X IP Phone m BY ap Pagey Voipi Advanced About V v P L j ote Switch to Basic 1 inside The ultimate IP Telephony System Voipli Operator Panel e fax monitorin EXTENSIONS g CONFERENCES 332 Confi VsIPLi Voipli Version 2 01 Lite Version Limited to 15 extensions Buy it now for unlimited extensions If you already have a code enter it here Voipli Operator Panel was established to supply services in an easier and funnier way When you press the Main button you can quickly tell which extensions and lines are used at the moment Main features are added dial call transfer call transfer call to mailbox call pickup listen listen and whisper hang up call and record call 27 B To listen to Voicemail via Voipli s Interface 1 Click on PBX V IPLi The ukimate IP Telephony System PBX Flash Operator Echo Endpoint Voicemails Monitoring canceller Configuration Configuration Panel Voicemail List Start Date 18 Jan 2009 End Date 18 Jan 2009 ve Date Time CallerID Extension Duratic TFE 2 Click on Voicemails V IPLi The ukimate IP Telephony System Endpoint Flash Operator Ech Cancell
6. b Define the Queue s Name c Define the Static Agents the extensions you wish to include in the queue Add Queue Add Queue Queue Number a Queue Name Queue Password CID Name Prefix Wait Time Prefix No wv Alert Info Static Agents a 14 Queue s options o gt Music on Hold choose the melody to be played while holding on line Ringing tone instead of music on hold mark as needed c Max wait time Define for how long seconds the calls will be held on line before pulling out d Max callers Define how many callers at a time can be at the queue e Ring strategy Define the desired ring strategy For Example Ring all available members of the group until one answers default f Member status Enables your callers to Know their status in the queue Queue Options Agent Announcement Join Announcement Music on Hold Class None 7 None v inherit w a Ringing Instead of MoH F b Max Wait Time Unlimited v Max Callers 0 v d Join Empty Yes v Leave When Empty No Ring Strategy ringall 8 Agent Timeout Retry Wrap Up Time Call Recording Event When Called Member Status To save any changes click on submit changes and then apply changes 15 seconds w Sseconds w 0 seconds w No v No v No v f 15 Ring Groups The Ring group feature enables you to determine certain constancy between the extensions of the gro
7. the system It will enable you to read your incoming Faxes and save it your PC 31 9 Trouble shooting With any installation unexpected problems may occur Some problems require the intervention of an authorized Network technician while others can be easily solved by performing few simple actions This chapter will introduce you to common problems and their solutions No incoming calls No outgoing calls Poor sound quality Calls disconnect after few rings Can t reach specific destination Error message is played when dialing out The Feature Codes are not working Voice 2 mail notification not sent COMM OO WwW YS A Incoming calls a Quick fix Click on Inbound Route V IPLi The ukimate IP Telephony System r PBX Configuration Flash Operator Panel Monitoring Echo Canceller Endpoint Configuration Conference Route D3 Unembedded freePBx ee Delete Route D3 Extensions Edit Incoming Route Feature Codes General Settings Outbound Routes Description D3 Trunks DID Number 972788180851 bound Call Contre Caller ID Number Inbound Routes OR b Choose the incoming route that is not working and make sure that all definitions are correct Chances are that some setting definition was missing and you can easily fix it and solve the problem ADOUT VoIp 1 1 7 Logout ator Panel Monitoring Echo Canceller Endpoint Configuration Conference Extensions Batch Tools
8. Enter the interface s Username and Password provided with the system 3 Click on PBX 4 Click on Extensions 5 Click the specific extension to be changed 6 Make the desired changes more information about each feature is written below 7 Click on submit changes and then apply changes TIP Detailed information on each feature will popup while holding on feature s title V IPLi The ultimate IP Telephony System PBX Configuration Flash Operator Panel Voicemails Monitoring Endpoint Configuration Conference Exten Extension 201 Unembedded freePBX amp Delete Extension 201 Extensions Used as Destination by 1 Object Feature Codes amp Edit Follow Me Settings General Settings Outbound Routes Trunks Edit Extension Display Name Naama f Inbound Route The caller id name for calls from this user vill be set to this name Only enter the Announcement name NOT the number Follow Me Extension Options IVR Misc Destinations Outbound CID ees Ring Time 11 1 Display Name Enter the display name that will be shown when dialing inside the net 2 Caller ID Set your caller ID the display number that will be shown when dialing outside the net 3 Set the Time of Rings in seconds before forwarding incoming calls to voicemail 4 Define the Call waiting status disable enable 5 Direct phone number Only for PRI E1 and SIP trunks Enter your direct phone numbe
9. HIP DICONNECTED from the rear Panel 2 5 SIP Extensions The IP PBX is supplied with pre configured Sip Extensions as the following 1 SIP extensions Ext No 201 gt 250 2 How to configure an SIP device IP phone Soft phone est as an extension on your PBX Configure your phone using the following parameters a Extension number Extension password c One of the following a Internal IP if the phone is on the same network as the UNIT b External IP if the phone is on a different network than the UNIT Note If you wish to install remote extensions outside your LAN then some VOIP ports must be opened in your firewall see table on page 5 Your system is now ready to make and receive calls Now you may call someone you love 10 6 GUI PBX configuration Following is a list of the standard options on GUI 1 Change extension s Display Name Set Outbound CID Caller ID the number you use must be approved by your service provider Defining Conference Rooms Add Music on hold 2 Set DID direct Phone number for extensions 3 Set Record calls condition 4 Voicemail status disable enable 5 Voicemail password 6 Voicemail 2 mail settings 7 Follow me settings 8 Defining Queues 9 Defining Ring Groups 0 1 1 To configure above mentioned features 1 9 1 Open your browser Explorer Firefox chrome etc 2
10. T N9 X a Make sure you have entered the correct E mail address Under Email Address Voicemail amp Directory Status Voicemail Password 1234 Email Address nisreen voipli net ge b Contact your mail service provider and make sure you don t have blockings on E mail Service c for any farther advice please contact our customer support 34 10 Glossary ATA Analogue Telephone Adapter Covert analogue telephone to be used in data network for VoIP like Grandstream HT series products Call Detail Recorder CDR Voipli s Call Detail Recorder CDR provides real time transaction management It enables users to access information regarding all calls they made or received This information is available online 24 hours a day and free of charge The call details include Date and time of call destination or origin of call phone number called duration of call cost device used outgoing or incoming calls The Billing Software Service allows you to manage your Call Center billing and view calls made in real time CODEC DID DHCP DNS DTMF Abbreviation for Coder Decoder It s an analog to digital A D and digital to analog D A converter for translating the signals from the outside world to digital and back again Direct Inward Dialing Direct Inward Dialing Enables an outside caller to dial to a PBX extension without going through an attendant or auto attendant Dynamic Host Configuration Protocol DHCP is a
11. account and on the same network and check if the quality is better c Check the phone device you are using and make sure it is working well d For any farther advice contact our customer support D Calls disconnect If the system rings an extension but drops the call before it was answered chances are that you set the Ring time default number of seconds to ring phone before sending caller to voicemail too short This setting can be found at General Settings under PBX E Can t reach specific destinations To ensure that the problem only occur when you dial this specific number please try dialing this number from a different carrier PSTN mobile phone etc If the number can be reached from a different carrier kindly contact our customer support 33 F Error message If an error message is played when dialing out kindly follow a listen to the message and remember it s substance b check if the message Is played only when you dial a specific number See upper paragraph c contact our customer support and provide the above information G Feature Codes If you are using IP Phones that has their own built in feature codes FXS devices with built in FXS ports or ATA s such as Linksys PAP2 you will have to delete all the Vertical Service Feature Codes from the device Unless these codes are disabled they are likely to clash with the system s feature code H Voice 2 mail notification xxn n
12. commend that you close this webpage and do not continue to this website Click here to close this webpage te Continue to this website not recommended x More information 3 The PBX s GUI Graphic User Interface will appear on screen 4 Enter Username and Password provided with the attached documentation Welcome to Voipli IP PBX 2010 Please enter your username and password Username Password __ 5 Click on system tab on the main toolbar see screenshot below 6 Click network tab on the secondary toolbar see screenshot below 7 Click on Edit Network parameters x Favorites E Voipli The ultimate IP Telephony System Main System PBX Fax Reports System Info Network User Management Load Module Shutdown Hardware Network Paramet Network Parameters DHCP Server Edit Network Parameters 3 Host Ex a host example com voipli smb Default Gateway 192 168 0 1 8 Enter your router IP address in the Default gateway field box 9 Enter your DNS IP address given by your Internet Service Provider in the Primary DNS Secondary DNS field box 10 Enter you WAN IP address in the External IP field box given by the ISP vol P Voipli SIPCHIP inside The ultimate IP Telephony System System Info Network User Management Load Module Shutdown Hardware Detection Updates Backup Restore Preferences
13. er Configuration Voicemails Monitoring Configuration Panel A Voicemail List Start Date 18Jan 2009 Ei End Date 18Jan 2009 E Delete Date Time CallerID Extension Durati 3 All messages will appear on screen arranged by date time caller ID extension and duration Messages can be heard saved to your PC or deleted from interface A Voicemail List Start Date 18 Jan 2009 End Date 18 Jan 2009 Start 7 Previous 0 0 of 0 Next Date Time CallerID Extension Duration Message 28 C Call recordings To listen to your Incoming outgoing calls recordings follow 1 Click on PBX V IPLi The ukimate IP Telephony System Flash Operator PBX Endpoint Configuration Panel 2 Bann Ech Voicemails Monitoring canceller Configuration a Voicemail List Start Date 18Jan2009 E End Date 18Jan2009 Ed 44 Date Time CallerID Extension Duratic c 2 Click on Monitoring V IPLi The ultimate IP Telephony System PBX Flash Operator Configuration Panel Echo Endpoint a Conference Canceller Configuration Voicemails Monitoring You don t have extension number associated with user Monitoring List Start Date 18 Jan 2009 End Date 18 Jan 2009 Start Date Time Source Destination Duration 1 Start 3 Your recordings will appear on screen arranged by date
14. erence conference number conference name i user PIN admin PIN c Define the User PIN Entering the user PIN will allow access to the conference room Add Conference Add Conference conference number conference name user PIN admin PIN d Define the Admin PIN Only relevant if the Leader Wait status is set on Yes Add Conference Add Conference conference number conference name user PIN admin PIN t To save click on submit changes and then apply changes 20 Conference options a Choose the Join Message a message that will be played to the caller when joining the room Conference Options join message b Define the Leader Wait default status is no When the Leader Wait option is enabled the participants in the room can t talk to each other before the admin user enters the conference room Conference Options join message leader wait it c Choose Yes No to enable disable Quiet Mode The quiet mode disables the sound played when a participant enters or leaves the room Conference Options join message leader wait quiet mode ee user count user join leave music on hold allow menu Submit Changes 21 d Set User Count announce users count when joining conference user count e Choose Yes No to enable disable Music On Hold music on h
15. es such as ATA s Symbian Windows Mobile devices IP phones WI FI phones PC Phones etc may connect with the PBX through LAN or WAN virtually everywhere lt means that any telephone extension within the organization at any place in the world shall speak for free Easily connects you with your colleagues far away without involving a third party Voipli IP PBX provides a full range of advanced telephony services such as Voice Mail voice to E Mail three way calling call transfer multi party conference rooms time conditioning in different scenarios Fax and more Many efforts have been invested to make this manual readable to everyone in the other hand some professional terms such as SIP VOIP trunk etc have been used To get you familiar with these terms we have included at the end of this book a convenient VOIP glossary This is the first edition of this manual we apologize in advance for any mistake on it any comments or suggestions are welcomed Yours Uriel Vulej CTO amp founder 1 Before installation Kindly make sure you have installed the following elements at your site Perot Pema Router a List of authorized routers included all Internet connection Min 1 5 Mb down 100 Kb up Open Ports for VOIP Open port must be open for the PBX local IP 5060 6060 UDP 10000 20000 UDP 22 UDP 443 TCP Static IP address from To allow remote support and allocate ISP remote extensions Router the route
16. h DHCP 2 Temporarily connect a monitor and a keyboard to the IP PBX unit as shown in the following picture Monitor SIP CHIP Keyboard 3 Turn the unit on 4 Enter admin and Password provided with the documentation 5 Type the command getip 6 Your current IP address will be shown Example IP address B How to change DHCP IP into static IP 1 Using another PC working on the same network browse to the IP Using Internet browser 2 If a security warning appears confirm to continue anyway if you are using Internet Explorer click continue to this website On Internet Explorer the security message looks like u ee A VA Certificate Error l Ly Favorites 5 8 A tutorial on Parallel port AS n np gt 27 CRM F Reseller Login O D3 NOC 35 amp Powerlink CRM https ssi deltathre VOIP Certificate Error X There is a problem with this website s security certificate The security certificate presented by this website was not issued by a trusted certificate authority ann n t bllmmata nracnntar u thic sspntiacit ae aC icc ae tars oittnrans issohc a e nrlrrncee The security certificate presented by this website was issued for a different website s address EHE NEE ENTE 2 SE AEE PORE gene ei ay Oe pay Jay ee Ty Oty se security certificate problems may indicate an attempt to fool you or in ercept any data you send to the server We re
17. l public PBXs are also referred to as PABX private automatic branch exchange 36 PDA A personal data assistant a handheld computer also known as palmtop computers with audio capabilities enabling them to be used as mobile phones smartphones web browsers or portable media players PDAs can access the Internet Wi Fi PRI Primary rate interface PRI is a telecommunications standard for carrying multiple voice and data transmissions between a network and a user Used by public telephone networks PSTN PSTN Public switched telephone network is the network of the world s public circuit switched telephone networks Usually a network of fixed line analog telephone systems the PSTN is now almost entirely digital and now includes mobile as well as fixed telephones Session Initiation Protocol SIP A standard of The Internet Engineering Task Force IETF for setting up sessions between one or more clients It is currently the leading signaling protocol for Voice over IP gradually replacing H 323 protocol Softphone A software that acts as a virtual phone and allows to make and receive calls ona computer laptop or PDA Static IP Addresses Are IP addresses manually assigned to a computer by an administrator Voice 2 Mail Useful feature on IP PBX when a message left on a voicemail box the IPPBX converts it onto a WAV or MP3 file and sends the message to the receiver s E Mail address Wi Fi Wireless LAN certification
18. lt b To listen to voicemails from any other phone not an extension 1 Call to system s main phone number 2 When the system s IVR is played press 8 3 Dial the number of extension for which you want to check the voicemail 4 Dial the password 1234 Default c Voicemail options In Voicemail menu press 1 To listen to new messages 2 For advanced options 0 For Voicemail options For help To Exit New messages In New messages menu Press 3 For advanced options 4 To listen to previous message 5 To repeat the current message 6 To listen to the next message 7 To Delete Undelete message 8 To foreword message to another Mailbox 9 To save message in a specific file For Help To Exit Folders menu Within the Folders menu press 0 For New messages 1 For Old messages 2 For Business messages 3 For Family messages 4 For Friends messages To exit Advanced options 1 To send an answer 3 To listen to message details envelop 5 To record a message For help Personal Message Options 1 To record an unavailable message record 2 To record a busy record 3 To record a personal greeting record 4 To record a temporary greeting record 5 To change Password To go back to the main menu 26 8 Using Advanced Functions Voipli Operator Panel Voicemail management using GUI Monitoring Call recordings management CDR Call detail records Calendar
19. n Internet protocol for automating the configuration of computers that use TCP IP DHCP can be used to automatically assign IP addresses to deliver TCP IP stack configuration parameters such as the subnet mask and default router and to provide other configuration information such as the addresses for printer Short Domain Name System Short for Domain Name System or Service or Server an Internet service that translates domain names into IP addresses Dual Tone Multi Frequency The standard tone pairs used on telephone terminals for dialing using in band signaling The standards define 16 tone pairs 0 9 and A F although most terminals support only 12 of them 0 9 and 35 Echo Cancellation FXO FXS Echo Cancellation is used in telephony to describe the process of removing echo from a voice communication in order to improve voice quality on a telephone call In addition to improving quality this process improves bandwidth savings achieved through silence suppression by preventing echo from traveling across a network There are two types of echo of relevance in telephony acoustic echo and hybrid echo Speech compression techniques and digital processing delay often contribute to echo generation in telephone networks Foreign eXchange Office An FXO device can be an analog phone answering machine fax or anything that handles a call from the telephone company like AT amp T They should also operate the same way when c
20. old 22 Music On Hold Click on Music on hold to choose the music that will be played while holding on line music files from your PC may be uploaded to the system Flash Operator Panel Monitoring Echo Canceller Endpoint Configuration PBX Configuration On Hold Music Unembedded freePBX Category default Extensions Upload a wav or mp3 file Feature Codes Ww Upload General Settings Outbound Routes Enable Random Play Trunks Inbound Routes fpm world mix wav Delete Announcements eee ee fpm sunshine wav Delete ge fpm calm river wav Delete Misc Destinations Queues Ring Groups Time Conditions Conferences Misc Applications Music on Hold You may choose a specific music for each feature or choose the Random music option If you choose this option random music from music list will be played whenever the Music on hold feature takes On Hold Music Category default Upload a wav or mps file ww Upload Enable Random Play 23 7 Using the Basic Functions Some of the PBX basic functions are device related Hence the way they are applied changes accordingly to the specific FXO device in use Example call transfer call waiting 3 way calling etc are usually applied differently in various phone and FXO devices Suitable specific guidance normally comes with the device you purchase Other basic functions on the other hand are pre configured in the system and therefo
21. onnected to an FXS interface An FXO interface will accept calls from FXS or PSTN interfaces All countries and regions have their own standards FXO is complimentary to FXS and the PSTN Foreign eXchange Station An FXS device has hardware to generate the ring signal to the FXO extension usually an analog phone An FXS device will allow any FXO device to operate as if it were connected to the phone company This makes your PBX the POTS PSTN for the phone The FXS Interface connects to FXO devices by an FXO interface of course Interactive Voice Response IVR system ISP LAN PBX The IVR voice prompts direct users to enter their user ID password and destination number in order to make calls Once the system validates the users they are connected to their worldwide destination via the internet The IVR system can provide the user with information regarding their credit balance Callers can also enter Voipli s online billing system in order to obtain detailed information regarding their account Internet Service Provider an organization that offers users access to the Internet and related services Local Area Network A local area network LAN is a computer network covering a local area like a home office or group of buildings Private branch exchange a telephone exchange that serves a particular business or office as opposed to one that a common carrier or telephone company operates for many businesses or for the genera
22. r for incoming calls 6 Define Record call condition to record your incoming or outgoing calls On demand Always Never 7 Define the voicemail status disable enable 8 Choose your Voicemail password 9 Define an E mail address to which your voicemails will be sent Display Name Naama 4 Record Incoming CID Num Alias Record Outgoing SIP Alias Voicemail amp Directory Status Outbound CID 2 l i Voicemail Password Ring Time Defaut 3 Add Call Waiting Enable w 4 Emai A ress Call Screening Disable v Emergency CID 1 POLI DID Description 5 Add Inbound DID 5 Add Inbound CID 2 To configure features 8 12 1 Open your browser Explorer Firefox chrome etc Always Y Always v Enabled w 7 1234 2 Enter the interface s Username and Password provided with the system 3 Click on PBX 4 Follow instructions as written below for each feature 12 Follow me Click on the Follow me feature on the left toolbar and choose the extension on which you desire to apply the Follow me setting PBX Configuration Bas VSIPLi The ultimate IP Telephony System Flash Operator Panel Voicemails Monitoring Endpoint Configuration Conference Extens Add an Extension Unembedded freePBX asic Please select your Device below then click Submit Extensions Device Feature Codes General Settings Device Generic SIP Device v Outbound Routes Submit
23. r must allow VOIP traffic e Internet connection minimum required 30 KB per concurrent conversation e Static IP enables to configure remote extensions all over the world enables remote support 2 Unpacking Package contains A IP PBX SipChip Must be connected Power Cable Network Cable Documentation and PINS User Manual PBX models Enterprise Corporate One Phone SOHO Od SIP CHIP Qamnmmoo 3 Connection Methods Your new IP PBX can be easily connects to Analog and SIP devices as following described A Analog cable connections 1 PSTN analog lines like Bezeq Hot Etc should be connected to FXO 2 Analog phone devices analog intercom or alarm switch box should be connected to FXS VOIPLI SMB 1FxXO Dann Power Cable Network EI TI Pri Connection B SIP Extensions devices and SIP trunks 1 SIP Extensions and Devices such as IP phones PC notebook WIFI Phones Smart Phones and handset PDA may be configured as extensions at the local network LAN or at any remote network WAN IP Phone Supported Mobile Phone Voipli PC Phone 2 SIP trunks secured with SIPCHIP Multi Line connection to a VOIP telephone provider 4 Network configuration The unit comes with DHCP IP DHCP has to be replaced with static IP address First find out your DHCP IP address Then unit must be configured with Static IP A How to find the DHCP IP address 1 Connect the unit to a router wit
24. re determined Those functions are described and detailed below A Dialing rules B Call hunting C Conference room D Voicemail management A Dialing rules All calls are directed via VOIP lines by default In order to dial from PSTN dial 9 bef ore the desired phone number Note Some pre configured dialing rules deny access to specific destinations from VOIP lines In order to overcome this limitation please dial form PSTN when needed Tip to speed the dial press at the end of the desired phone number B Call hunting To hunt an incoming call ringing on a different extension press 8 The call will be automatically transferred to your own extension To pick up a call from one extensions to another they both must be configured at the Same pickup and call group C Conference room From extension Dial 333 from any extension The system will ask for a PIN Code Press 951 and join the room From any other phone Dial the system s main phone number When you get the system s IVR press 333 When asked for PIN Code press 951 and join the room Tip Free access to the conference room is only allowed when Leader Wait setting is set on No For more info read chapter 6 under Conference Rooms 24 D Voicemail management a To listen to voicemails from an extension 1 Dial 251 2 Dial the number of extension for which you want to check the voicemail 3 Dial the password 1234 Defau
25. time source destination and duration 29 D CDR To print your call details records please follow Click on Reports V IPLi The ultimate IP Telephony System CDR Report Channels Usage Billing 2 CDR Report List Start Date 18 Jan 2009 Field Destination v End Date 18 Jan 2009 Status ALL v 6 Your CDR will be shown It could be arranged and classified by dates duration destination source or status answered busy etc E Calendar Agenda 1 Click on Agenda V IPLi The ukimate IP Telephony System Agenda Calendar Address Book Recordings ren Calendar 6 Edit your calendar or address book as needed V IPLi The ukimate IP Telephony System Calendar Address Book Recordings rer Calendar 7 Different memos can be added It is also possible to record a memo with your own voice and to have it played when needed To record a new memo or to upload a file for memo click on recording 30 F Virtual Fax Service Every system arrives with a virtual Fax application In order to view your Faxes Please follow 1 Click on Fax V IPLi The ukimate IP Telephony System Virtual Fax List New Virtual Fax Fax Master Fax Clients Fax Visor Template Email Im Virtual Fax List Virtual Fax Name Fax Extension Secret Destination Email Caller ID Name 2 The Virtual Fax list will display all Faxes in
26. tions Phonebook Directory Phonebook Directory Terminate Call Extensions lt 201 gt Uriel Office Voicemail lt 201 gt uriel Office busy Misc Destinations check vm Custom App To save click on submit changes and then apply changes 18 Conference Rooms Conference room allows you to make free and private multi participant conversations Participants may join the conference room from any local remote extension or from an outside line other regular phone device To create a new conference room Click on Conference Optio Add Conference Unembedded freePBx Jasje Add Conference Extensions Feature Codes conference number General Settings conference name Outbound Routes user PIN Trunks admin PIN Inbound Routes Conference Options Announcements EBENE join message sete leader wait Misc Destinations quiet mode Queues user count Ring Groups user join leave Time Conditions music on hold ternal Options amp Configuration allow menu Conferences Misc Applications Submit Changes a Choose a Conference Number Add Conference Add Conference conference number t conference name user PIN admin PIN Note always make sure you choose a new number and not one that is already used Choosing a used number such as extension s number etc may cause Some contradiction 19 b Choose a Conference Name Add Conference Add Conf
27. up For Example you may create a group of extension that will always ring together Click on Ring groups V IPLi PBX Configuration Option Unembedded freePBX Extensions Feature Codes General Settings Outbound Routes Trunks bound Call Contro Inbound Routes Announcements Follow Me IVR Misc Destinations Queues Ring Groups Time Conditions The ultimate IP Telephony System Flash Operator Panel Monitoring Echo Canceller Endpoint Configuration Conferen Add Ring Group Add Ring Group Ring Group Number 602 Group Description Ring strategy Extension list ringall v Clean amp Remove duplicates CID name prefix Ring time max 60 sec 20 Announcement none Wi Play Music On Hold Rins Alert Info Confirm Calls r Remote Announce Default v a The Ring Group Number name will be automatically chosen by the system If you wish you may choose a different name ator Panel Monitoring Echo Canceller Endpoint Configuration Conference Add Ring Group Add Ring Group Ring Group Number 602 b Define the ring Group s Description VSI PLi The ultimate IP Telephony System PBX Configuration Option Unembedded freePBX Basic Extensions Feature Codes General Settings Outbound Routes Flash Operator Panel Monitoring Echo Canceller Endpoint Configuration Conferens Add Ring Group Add Ring Gro
28. up Ring Group Number 602 Group Description Ring strategy 16 c Define the Ring Group s Strategy constancy between extensions within the group Add Ring Group Add Ring Group Ring Group Number 602 Group Description Ring strategy t d Extensions list choose the Extensions you wish to include in the group Add Ring Group Add Ring Group Ring Group Number 602 Group Description Ring strategy Extension list E pa Clean amp Remove duplicates e Choose the desired Ring Time MAX 60 sec Add Ring Group Add Ring Group Ring Group Number 602 Group Description Ring strategy ringall v Extension list Clean amp Remove duplicates CID name prefix Ring time max 60 sec 20 t 17 d Choose or disable Music on Hold Melody that will be played to the caller until someone answers the call Add Ring Group Add Ring Group Ring Group Number 602 Group Description Ring strategy Extension list atid Clean amp Remove duplicates CID name prefix Ring time max 60 sec 20 Announcement Play Music On Hold e Destinations if no answer Choose from the list one destination to which the call will be transferred if there is no answer at the ring group Destination if no answer HEA ae i a a a a a Bi Bi Conferences Conference Room lt 222 gt IVR DISA Ring Groups support lt 601 gt Time Condi
29. which warrants interoperability between different wireless devices Wi Fi certification is provided for technology used in home networks mobile phones video games and other devices that require wireless networking It covers IEEE 802 11 standards including 802 11a 802 11b 802 119 and 802 1 1n Wi Fi is Supported by most personal computer operating systems many game consoles laptops smartphones printers and other peripherals Internet Protocol IP address is a numerical identification logical address that is assigned to devices participating in a computer network utilizing the Internet Protocol for communication between its nodes 3
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