COMLog™
Contents
1. Order Codes RDL962 88 G COMLog GPRS Data Logger dual channel Uni directional flow RDL962 10 G COMLog GPRS Data Logger single channel Bi directional flow 37 Appendix Additional Information Pulsers There are many different types of pulse cable in use for connecting to meters Below is a selection of pulse types and wiring configurations that may be useful The variations are changing all the time so if your particular meter is not shown below please contact your meter supplier for connection details Aquamaster connections Yellow wire is Flow Channel 2 where required Pulse Cable Alternatives HWM Cable Aquamaster Bulgin Blue Blue aiy Green DmD D Green Yellow Yellow AquamasterSoviau Blue _ Bhe mm Gem Green Yelow Yew 39 Meters amp Pulse Value Guide There are many different varieties of meters in use Below is a selection of water meters with their appropriate pulse calibration factors that may assist in setup If your particular meter is not shown below please contact your meter supplier for pulse factor details Meter Litre per Type Pulse for logger Meter register with 4 RED digits cal 0 5 Meter register with 2 RED digits cal 50 3 RED digits cal 5 Scocam See label On screen for pulse value Schlumberg Sappell Sensus HRI A3 BR 40 Fitted at position 0 01 Cal 10 0 1 Cal 100 1 Cal 1000 Helix2. the following points should be checked before calling HWM support for assistance Possible Problem Network Busy due to excessive traffic Commonly occurs around schools GPRS signal not available at your location Not all Cell masts carry GPRS traffic Network signal not strong enough You need a CSQ reported by the GPRS test of at least 8 for reliable communications APN settings incorrect Retry the test after a few minutes The logger will call into the data warehouse once per day using an SMS message relocate the logger if more frequent communications is required Relocate the antenna if possible or try alternative antenna configurations Ensure antennas are vertically orientated where possible See Antenna placement notes section The GPRS tester knows about a large number of cellular networks and will try as many settings as possible and correct any error automatically If there is still a failure then you need to check with your network operator that you have the correct settings for your SIM If you continue to experience problems with communication you may need to check the network coverage in your location Antenna installation considerations The method of installation at site should be carefully selected Signal strength within the cellular network can vary dramatically even within the same cell proximity to the transceiver type of antenna position and angular orientation of the ante
3. HWM Online uu LMP su LMP WEB UAT eI Add new user HWM DataGate x Find Previous Next 7 Options HWM DataGate Loggers Add new user Loggers Summary All Loggers Quiet loggers Accounts Create user My Account and click lt lt Create user gt gt Name Mr Another 31 4 Now click lt lt add gt gt in the Add alarm column Loggers belonging Associated logge Users belonging Accounts belonging Users belonging to this account Create a new user in this account Name Edit Delete Add alarm Alarm actions Type Address Another User e Nothing found to display 5 Choose the Type of alarm from the dropdown SMS or EMAIL DataGate Add new alarm Type SMS eal then enter the SMS phone number or the e mail address in the Address Enabled box LW Create alarm action and click the lt lt Create alarm action gt gt button j 7 ah ai Another User edit delete add SMS 447540123456 6 You can add additional alarms for each user by repeating step 4 amp 5 and additional users by repeating steps 2 5 32 Setting up channel settings optional The COMIog passes all its channel information automatically to HWMonline however if you would like to change the channel description amp type manually add channels to DataGate The example below shows how to setup a new channel to be an Electricity channel 1 Select your logger see page 28 and
4. O O l COMLog Basic User Manual for DataGate M HWMOnline installation Version 1 3 Warning This manual contains important safety and operating information Please read understand and follow the instructions in the manual TABLE OF CONTENTS WEEE AND THE BATTERY DIRECTIVE INTRODUCTION UNPACKING INSTALLING THE SOFTWARE INSTALLATION AND SITE HARDWARE DIAGNOSTICS TOOL IDT READING THE LOGGER CONFIGURING THE LOGGER Data Communications Confirmation GPRS Test Troubleshooting a GPRS test failure Antenna installation considerations Installation Process Decision Tree Adding an External Battery Pack Installing your logger at site Connecting the flow cable Taking a reading from the logger and hardware diagnostics Final site commissioning checks Installation checklist USING HWM DATAGATE Setting up DataGate Alarm Recipients Setting up channel settings optional USING HWMONLINE Viewing your data Viewing information about your logger fleet Technical Specifications APPENDIX ADDITIONAL INFORMATION Pulsers Meters amp Pulse Value Guide Fitting your own SIM card 12 13 15 20 21 22 23 26 27 31 33 34 34 36 37 38 38 40 43 WEEE and the Battery Directive Waste Electrical and Electronic Eguipment HWM Water Lid is a registered producer of Electrical and Electronic Equipment in the United Kingdom registration number WEE AE0049TZ Our products fall under category 9 Monit
5. 4 The page below shows a typical result of a site guery HWM Online Customer Login D E hv Pager Safetyv Toos Logged in as Demo Log out Logger Period Pressure Units SUBMIT Demo 4 X Last24 Hours v Auto X Flow Units A Auto X Fleet Summary Show alarms MY OU Phone Serial From 03Jan2013 15 30 To 04Jan2013 15 30 Details of the logger including last call in time in GMT 3 00 mc Flow Vs 3 1 50 00 30 04 01 2013 Floating the mouse C1 Flow Vs 0 974 Graph of the readings over points on the S recorded by the logger one trace per channel ny graph gives precise 75 detail in GMT 0 u 00 mM Ga A Ga Cal Dal m m Cal Gal Cal Gad a Uc wn Us m Us m 8B 8 8 8 8 8 8 8R 8R 8 8 8R 8 8 8R 8 8R 8 8R 8 8 RB 8 8 amp _8 5 5 S 5 5 o 5 gt 5 gt 5 9 gt 3 5 gt 5 5 5 5 9 9 gt 3 3 3 8 8 8 38 8 8 er 3 2 3 lt 3 3 3 3 3 2 amp R saese RB KF RB BFS g g KR RB B B gs amp 8 S amp R R R B o S te 4 RW A S ve E OU Soa E WW amp nh 8 8 8 3 8 Data Statistics Logger Channel Meter Read C1 Flow l s 2 829 0 65 148 84 m 1 723 27823 83 m Logger current health information in LOCAL time Battery 11 6V CSQ 23 Type MultilogLX 3 14 Last Restart 12Nov2012 00 30 SampleRate 15m Last Call In 04Jan2013 15 38 UDP 63 today 96 Call Ins Total Save as TXT Save as CSV Save as SBS Printable Options to e
6. HWM fit the SIM card this number is entered by the factory If you have installed your own SIM card enter the number here This number must exactly match the one entered in step 2 i on page 9 but without the leading ll _ Site Name This is a long character string up to 70 chars for details of the logger location e g 13 MyStreet YourTown lil Site ID This is a shorter id usually but not limited to the Zone Location code of the logger e g AB123CD iv Site notes This is a free entry field where you can put any relevant information you like such as Outside no 17 or regularly overgrown etc v _ Consider guiet after x days This allows you to define how long to wait before being alerted that the logger has stopped sending in data When a logger is quiet for longer than the entered value the entry in the All Loggers list will show in pink The logger will also appear in the Ouiet Loggers list vi Latitude and Longitude This is the precise location for the logger and allows HWMOnline to display the loggers location on a map vil Height Above Ordnance Datum can be useful for computer network modelling 29 10 Once you are satisfied you have all the information entered how you wish it click lt lt Update Logger gt gt to store the data 11 Some information in the View Logger screen is only available once the logger has begun to call in The Battery condition displays t
7. click the lt lt Channels gt gt tab Credits Channels Accounts Alarm responses Incoming data Incoming text Outgoing messages Number Flow pulse factor Meter read value Meter read date Analog low Analog high Name Offset Measurement Delete ji Nothing found to display Add new channel Edit logger channels 2 Click lt lt Add new channel gt gt once for each channel you wish to add then click lt lt Edit logger channels gt gt Credits Channels Accounts Alarm Yesponses Incoming data Incoming text Outgoing messages Channels Number Flow pulse factor Meter read value Meter read octe Analog low Analog high Name Offset Measurement Delete 1 H Add new channel Edit logger channels 3 Enter the details for the channel you wish to configure Edit logger channels Channel 1 Numb umber 1 Enter a reference name Name Electricity Offset From the drop down choose your channel type Channel type Electricity kWh w Calibration Multiplier Meter read value Meter read date 29 w 10 w 2013 w 10 w 0 w Analogue low value Analogue high value Update logger channels Y Click lt lt Update logger channels gt gt to store the new names Any further information regarding DataGate M can be obtained from HWM support or your account manager 33 Using HWMOnline HWMoOnline is a web viewing and management package for viewing the data for your fleet of loggers HWMOnline M us
8. depend on your individual order but you may have a selection like that show here Click if you do not wish to use that channel Next choose what mode of collation you wish Avg average reading over the log interval Min Max Min Max values measured over the log interval Spot The value at the log interval State the state of the switch at the log interval Now if required enter the scaling factor for the chosen Scale Type of logger input click in the box and enter the 129 multiplication factor you require See appendix for info iv Meter Readings If you wish the meter reading to be sent through to Meter Readings HWMonline enter the current value Meter read 1 m 00003772 460 in the box s This needs to be configured on site as the timing is important however it can be corrected later via HWMOnline v APN If you have ordered a data pack from HWM you can leave this setting alone as below as your logger will have been preconfigured by HWM APN Use GPRS test to choose APN settings Use the following settings VI VII If you have ordered your data service amp SIM card then you will need to separately configure your service HWM recommends that you allow the GPRS test utility to search for these settings automatically however if you wish to enter them manually click the button beside Use the following settings APN You can now enter your data service provider s detai
9. for attaching to structures external to subsurface chambers I Bar Installations Considerations e Antenna can be attached to the side wall of a small chamber or to the top side of the chamber lid e With the use of a longer cable version or an extension cable where absolutely necessary and a sealing compound this antenna can also be fitted in the ground on marker posts in cracks or brickwork near to the chamber e f the antenna is to be placed outside the chamber care must be taken to physically protect both the antenna and cable from damage This can be done by burying the cable or installing a suitable conduit e Avoid attaching the l Bar to a metallic surface as this adversely affects signal performance 19 Adding an External Battery Pack If you wish to make freguent data calls then you will need to attach an external battery pack to your logger There are 3 types available EXTBATTBOX15 EXTBATTBOX30 EXTBATTBOX60 VF The number in the battery pack refers to the call in frequency that you can have to achieve a 5 year service So the EXTBATTBOX60VF will last up to 5 years if the logger calls in once per hour the EXTBAT TBOX30 will last up to 5 years with a frequency of every 30 minutes twice an hour and the EXTBATTBOX15 will last up to 5 years with a freguency of every 15 minutes 4 times an hour Choose the battery size most appropriate to your need Use a CABA8590 cable to connect your BATTBOXxx to the USB
10. 0010 0 0126 Pow2 Flow measurement units selection Time until test stops amp Manual Stop button Shortcut to Sonic Sense setup program Stop in 490 ltres sec v SS Config ___ N Power Window Open 10m power window button Modem Diagnostics Modem Force Call Force a data call now jj eie Pe Pedione Expand Groups GPRS Test When you are ready to stop the test just click the lt lt Stop gt gt button Note If the flow readings do not meet your expectations then check your connections and your calibration factors have all been entered correctly If you still have incorrect readings you may have a faulty pulse unit on the meter which will need to be replaced 4 A Power Window allows you to keep the logger s modem turned on for a period of 10 minutes This allows you to close the chamber lid and send a text message to it to confirm that communications is still OK See final site checks on page 25 5 Pressing lt lt Force Call gt gt forces the logger to send its data in immediately Useful for when you wish to shift a logger to a new site 6 The lt lt Modem gt gt button allows some more advanced diagnostics to be performed on the modem 23 a Modem Diag on Com38 wnb ang Indicates total number of calls made alltotal 12433 Calls Registered CSQ 23 Provides the current signal strength for the modem Test Telephone no 07540123746 Enter a mobile phone number here amp clic
11. 4000 Up to 100mm Fitted at position nn Helix 4000 0 01 Cal 10 Above 150mm 0 1 Cal 100 1 Cal 1000 Helix PD10 3000 Or Up to 100mm Helix 3000 Above 150mm Helix 2000 Up to 100mm Helix 2000 Above 150mm Helix 2000 Master 40mm Helix 2000 Master 50 80 amp 100 Actaris See table 1 Flostar M AR 41 Meters used in conjunction with Cyble pulse units All pulse values contained in the table below are expressed in litres pulse Where an Emitter S is necessary the pulse value indicated on the register label should be used Cyble k factor o cyble gaet 4 25 10 10 1000 O Metertype _ Ste mm 1 S 3 10 100 250 14000 40000 I io or ao an teat Combination maim 50 65 60 100 10 25 100 250 1000 10000 fae 9 IE YN YN YN isotto Combination Bypass AN 12 Table 1 42 Fitting your own SIM card 1 Remove the lid of the logger taking care not to damage the seal 2 Remove the rubber SIM card protector 3 Insert your new SIM into the empty slot as shown above Ensure the gold contacts face the board and the notch is to the left 4 Replace the SIM protector and lid ensuring the screws are retightened to 1 2nm to ensure the logger remains water tight 5 Proceed with programming the logger and ensure you enter the new SIM phone number into the software step Error Reference source not found on page Error Bookmark not defi
12. connection on the logger This will provide the external power that the logger needs to dial in at the higher rates Important When placing the battery in the site ensure that it is not crushing any cables other parts of the installation as they are heavy devices 20 Installing your logger at site Having performed all the steps in the previous sections you should now be confident that your logger is configured for your purposes and is communicating correctly in a controlled environment The next step is to physically install you logger on site Every site installation is unigue with various types of connections positioning or environmental conditions possible the following recommendations will assist in a reliable installation e Keep the equipment neatly arranged in chambers so that cables are not crushed e Do not allow logger or battery to rest on the connectors as crush damage to cables can result e Ensure connections to any pulse cables are good and watertight see page 22 e Use wall mounting brackets were possible to keep the logger in clear space e Where space is tight consider shortening flow cables to avoid squashing excess cable into small chambers e Position loggers away from sources of electrical interference such and motors or pumps Wall Mounted e g in utility cabinets Installation bracket HOU9105 available as an optional accessory from HWM 21 Connecting the flow cable When making a co
13. e input Sensor Input Options Digital Reed switch contact closure type or other pulse input Up to 64 pulses per second Primary recording 2 million readings Memory Variable sample rate 5s to 24hrs please note that this may affect battery life and communications cost Lower Upper Limit Min Night Flow Rate Of Change Channel Alarms Difference In Out of Band alarm types 6 programmable condition sets available sending SMS alarm message to a mobile phone Up to 7 alphanumeric characters Also readable factory set serial Logger ID on number in firmware On board 24 hour real time clock with date facility L GPRS to HWM DataGate or customer specific FTP server multiple ogger Features messages per day a Cellular Quad band modem supplying 850 900 1800 1900MHZ bands GPRS can send data down to every 5 mins with appropriate optional battery pack 85H x 115W x 114D Weight 570g Operating Temp 20 to 60 C 5 to 140 F Ingress protection IP68 submersible p Lithium Thionyl Chloride cell operational for 4 years under standard ower l a operating conditions complete with low battery alarm Typical battery life expectancy is based upon achieving network registration regularly and with ease If GPRS enabled network registration is unachievable the logger will convert to SMS only operation after 24 hours and will attempt to re establish GPRS communication when possible A signal strength test should be performed during installation
14. ersion no User Mode Configuration mode selection tabs Main setup window Function buttons 7 ll E Epad Groupe 3 Now click the lt lt Read Logger gt gt button to load the current logger settings into the setup window Important As the logger is not powered from the PC directly to preserve battery the logger will automatically disconnect from the PC and shutdown if there has been no activity for 10mins If you try to communicate with the logger after this time a message Connect Re connect logger will appear Simply unplug the USB plug from your computer wait for 2 seconds and then reconnect This will wake up the logger again 4 The IDT will now download the current settings from the logger At this point the IDT will check to see if there is a more up to date version of the logger firmware available on your PC if so you will see the message Update Available Click lt lt Yes gt gt to update the logger the process will take approximately 2 minutes however the logger will be restarted so you may wish to transfer any logged data first in which case click lt lt No gt gt The IDT checks the firmware version each time you read it Update Available Current FW 138 001 V1 56 Latest FW 138 001 V1 61 Update now 5 Once all the settings have been loaded you will see this message Click lt lt OK gt gt to start configuring your lo
15. es the data stored in the DataGate data warehouse to display charts for the data recorded by the loggers and other useful information like the location of the loggers If you have HWMOnline as part of your package you will use the same username and password that was provided to you by your HWM account manager Viewing your data 1 Open a new web browser window and navigate to www hwmonline com YB HWM Online Customer Login Microsoft Internet Explorer provided by Haima Wate si sim ea Wr https 2 a X 88 Google PpP y RPK ws E XTestlogger iCloud DataGate HWM Online sau LMP HWM Online Customer amp E v Pagev Safetyv Too v HWMOnline Customer Login You will be asked to enter your Username and Password details Once logged in successfully you will see the main window below Logger selection dropdown Time period to view Submit request Choose Units for search axes fora logger Click the spyglass to execute the search Chose the logger you wish to view and the appropriate period amp units and click lt lt SUBMIT gt gt HWMOniline will then retrieve your data from DataGate and display it on the page Note If your logger has not been able to communicate with DataGate then the message No Data Has Been Received For This Location will appear Investigate the cause of the communication issue of contact HWM support for assistance 34
16. et the number of loggers that are not calling into DataGate quiet the number of loggers that are low or out of GPRS credits and the number of loggers whose contract is about to expire e HWM Datagate HWM DataGate R D Pages Say Tooke HWM DataGate Loggers Welcome to HWM Datagate Accounts 4 To see the full list of your loggers click lt lt All Loggers gt gt from the left hand pane or if you Know some detail about your logger e g phone number or site info enter it into the Logger quicksearch box and click lt lt Logger search gt gt 2 5 You will now see a list of all the loggers you have reguested m Pager SMey All loggen HWM DataGate a HWM DataGate Loggers All loggers jer In this view from Left to Right the list shows I The logger serial number ii The logger s GSM telephone number ili _ The site ID for the logger iv The number of SMS message credits remaining v _ The number of GPRS credits remaining vi _ The number of outgoing message credits remaining vil _ The number of SMS messages received from the logger vill The number of GPRS messages received from the logger ix The number of messages waiting for additional credits to be loaded x _ The date and time that the last message was received from the logger xi _ The expiry date for the contract 6 Click either the logger serial number or the site ID for the logger you wish to examine confi
17. g message below click Extract all to extract the files to a folder first then try again Compressed zipped Folders Warning This application may depend on other compressed files in this folder For the application to run prope is recommended that you first extract all files Extractall Run Follow the on screen instructions and the drivers will install automatically Should the automatic installation fail please check with your system administrator that you have sufficient rights to install the driver or try installing the drivers manually You may be required to update Microsoft Net the install file is included with the IDT setup files for your convenience Installation and site hardware Diagnostics Tool IDT Once you have installed the IDT connect USB cable first to the logger and then to your PC Note there will be a short delay before the PC recognises the connection of the logger This is normal if your PC has sound enabled you will hear the ping pong sound as the logger connects 1 Connect to COMLog 2 Connect to PC The first time you connect your COMLog to a new USB port Windows will configure the driver wait until this process is completed before proceeding Reading the logger 1 Run the IDT program 2 The main window will appear of which the main items are HWM IDT Installer mod Toolbar Pe ot Hi Setup Data Collection Hardware Diag Software v
18. gger Logger Read Success Configuring the logger 1 You will now see the main setup menu expanded for illustration purposes The menu is structured in sections for easy setup i Logger Details including ID and SIM card phone number ii Logger start time and data capture interval days or time of measurement period ili Logger channel configuration including calibration factors see appendix for info iv Logger recorded meter readings v Cellular data service provider settings vi Data call settings Data Destination details the server address for the UDP data vii Backup call in timing details in case of main call failure or external battery exhaustion and SMS message destination number viii Alarm configuration Final Setup button and logger time zone selection Main function buttons co 1 r a File Tools Help Setup Data Collection Hardware Diag Unilog on COM38 FW 138 001 V1 66 Recording COMLog1 m Serial No 13 Tel No 447416695594 loggertime 02 10 2013 13 56 19 Logging Parameters 02 10 2013 Ev 09 55 00 24 Hours 00 15 00 Start Time Log Interval Logging Channels Mode Offset Scale X 1 000 Ch2 Row2 Avg 1 000 Ch3 PCBT v Avg gt a Meter Readings Meter read ch1 m 00000008 420 Meter read ch2 m 00000025 120 APN Use GPRS test to choose APN settings Use the following settings Time s Data is Sent Mode F
19. gure View logger HWM DataGate 2 A m Page Safety HWM DataGate Loggers View logger Channels Accounts Alarm responses Incoming data Incoming text Outgo ng messages This screen displays the full details about the logger you have chosen the example above corresponds to the logger that you configured in previous sections so you can now see all the data concerning your logger Most information regarding the logger will have been entered for you already by HWM but the following steps will show you how to confirm reception of the GPRS test conducted earlier and how to adjust the Site details such as Site ID and GPS position 28 T 9 4 To verify the reception of messages Click on the lt lt Incoming text gt gt tab ta Incoming text Ou this will display a list of the last 100 messages received by the logger Credits Channels Accounts Alarm responses incomin q data Incoming text Outgoing messages TTP GPRS PROCESSED true o 7 Y In this view the GPRS test message that the logger sent in step 4 on page 12 can be seen highlighted confirming that the logger can successfully communicate with the data centre To edit the site information about the logger click the lt lt Edit logger gt gt button Eats You can now enter edit the information about your logger I ogger Fields that you can safely adjust are as follows i Mobile number Where
20. hannel z and then the difference channel F Upper ROC level 1 0 00 if making a comparison F MNF F ROC DIF level 1 0 00 Set your persistence or trigger F Df gt Hysterysisf 0 00 point e g 3 occurrences out of F Df lt 5 incidents triggers the alarm 7 Out Band Jn Choose your type of alarm from the list Lower or Upper Limit breach Enter the alarm threshold Minimum Night Flow MNF not met Rate Of Change ROC faster than x per minute Difference Dif between channels greater or less than limit Either In or Out of Band set by Upper amp Lower levels Enter the alarm clear Hysteresis Note on Hysteresis When an alarm is triggered if the value is set to zero then immediately the threshold is re crossed then another clear message will be sent If there is a period when the alarm threshold is borderline this can result in numerous messages for the same event By specifying a value in the Hysteresis box you can provide a window that allows the threshold to be repeatedly crossed without sending repeated messages e g with an Upper limit of 5 and a hysteresis of 1 the alarm will trigger at 5 but the clear message will not be sent until the value drops to below 4 11 3 Final steps By default the logger is set to UTC Coordinated Universal Time equivalent to GMT UTC Time 7 however you can choose either an offset from this time or for the logger to use your PC time When you are happy with a
21. he voltage of the logger battery or that of the external battery pack if connected and the Signal Strength also called CSO is the current GSM network signal strength These two values are updated each time the logger makes a successful data call View logger Serial number AB123CD Latitude 51 634238 Longitude 3 016764 Edit logger Datagate number 1581 Mobile number 44123456789 Height AOD 12 34 GSM data number 44123456789 Start date 03 Jan 2013 00 00 Edit logger channels Site name 13 MyStreet YourTown End date 03 Jan 2018 23 59 Site id AB123CD Battery condition 6 4v Date created 22 Oct 2010 08 50 21 Signal strength 6 Network Other Version 3 30 Type LX GPRS Type FW 102 001U Owned by Your Account Credits Channels Accounts Alarm responses incoming data Incoming text Outgoing messages Latest incoming data messages _NP443AW0C001E0A03010D000F0024 051203010D001E0A03010D00030000 010084030100640064006400000000 00000000000000000000008F6C1700 EDSE18000000000078000000000000 0000006601C31E000043005F084300 03 Jan 03 Jan 272299333 2013 2013 44123456789 HTTP GPRS PROCESSED true 64 6 Id 18 06 19 18 06 19 43005E0843005F0843005F0843005F 0843005F0843005F0843005F084300 SFO0843005F0843005F0843005F0843 005F0844005F0844005F0843005EOS 44005F0843005F0844005F0844005F 0844005F0844005FOS So you now should have a complete set of information regarding your logger and by watching the Incoming data you can see its data transfer
22. history 30 Setting up DataGate Alarm Recipients You can configure DataGate to relay alarm signals from your logger to e mail addresses and or send SMS messages to mobile phones To add a new recipient for alarm messages follow the steps below 1 Click lt lt My Account gt gt My account HWM DataGate X Find manual Previous Next f Options v DataGate My account Loggers Datagate number 421 Summary Account name Your Account All Loggers Username YourUsername Quiet loggers API access true Accounts HTTPS access only false My Accou Quiet logger reports true My Account Access level User Change my password Message alert percent 0 Language English British United Kingdom Date created 30 Nov 2012 08 33 Date of last login 29 Oct 2013 14 17 Managed by HWM Loggers belonging Associated loggers Users belonging Accounts belonging 2 Next select the lt lt Users belonging gt gt tab My account HWM DataGate lt Finck manual Previous Net F HWM DataGate Loggers My account All Loggers Gwet loggers Assouated loggers Users belonging Create a new user in this account and click lt lt Create a new user in this account gt gt 3 Enter the new user name in th F Pri GWN Bate Macs ww r E http datagate mobificom dgweb edituser html accountld 421 e appropriate boxes r Favorites es DG Utils 2 HWMOnlineStatus HWM Online Local HWM iCloud DataGate
23. ied by both Fall back 1 amp 2 b If a GPRS data call cannot be completed due to non availability of a GPRS service then the logger will try to send an SMS message at the Fall back 1 time 10 Address Type Mode Freq hh mm viii Mode Freq hh mm Now choose your Call out mode this can be fos 05 lt either Freq for a call made at a regular frequency throughout the day or Time to specify up to 8 individual times during the day Tme__ Enter either the freguency e g 00 05 minutes or the time for the call in the box Alarms The COMlog has a comprehensive alarm system that you can configure to send out Alarm messages when certain defined conditions are breached When an alarm condition is triggered a new call freguency can be specified to allow the observer to gain more up to date data during an event Minimum Night Flow is measured between Midnight Alam Call frequency hh mm 05 and the time specified here MNF Window end rmm 06 00 r Choose your flow units i Litres sec M Al ent via SMS lf you want SMS alarm messages to be sent tick this J lem 447123456789 box and enter a phone number Cond 1 Cond 2 Cond 3 Cond 4 Cond 5 Cond 6 There are 8 possible different eiNo Channel No diff alarm conditions that can be I v 1 Lowerlevell 14 00 configured select each one from the tabs aai Upper level 1 35 00 1 v outof 1 MNF level 1 0 00 Choose the main alarm c
24. k lt lt Send SMS gt gt to instruct the logger to send you an SMS test message Provides the IMSI amp IMEI numbers as Ca 7 lf you click the lt lt Data Collection gt gt tab you will now see a set of tools for downloading data from your logger for later uploading to the data server It can also be of assistance for diagnosing problems a From the Download size selection choose how much data you wish to retrieve from everything the logger has stored to any un sent data since the last time the logger called in b Click lt lt Download gt gt and the data will commence downloading lf you wish to stop the process click lt lt Abort gt gt and the download will cease c A small chart will now be displayed showing the data downloaded By using your mouse to draw boxes in the graph area you can zoom into areas of interest Click the small circles at the end of the drag bars to zoom out By hovering your mouse over the points on the graph you will see the exact value recorded d If your logger is in a location where GPRS communication is not possible you can now upload the data when you are next connected to the internet Simply click lt lt Post files gt gt and all the data you have downloaded to your PC will be uploaded in one go lf you are downloading more than one logger in a route all data is stored and transmitted together lf you decide that you do not wish to post the data you have downloaded click
25. ll the settings click the EA lt lt Setup Logger gt gt button to program the logger Data Communications Confirmation GPRS Test It is important to confirm that your logger is communicating with the data server before you leave site or to be confident your office so you should undertake a GPRS test before you leave the logger in the field 1 Connect an appropriate GPRS antenna to the FME socket on the logger The location on the logger can vary depending on the configuration of logger ordered but the picture below illustrates a typical connection 7 AER6000 antenna FME Connector Note If this is the final Antenna connection ensure that the connector is tightened with spanner or pliers to prevent water ingress to the antenna plug as this will reduce performance Do not over tighten 2 Run the IDT and read your logger as in steps 1 to 3 above PUUE 3 Now click the lt lt GPRS Test gt gt function button 4 The GPRS Test program will now automatically execute a communications check with the data server DataGate and deposit a test message that can be checked later on GPRS Connection Test V1 11 Status Information The test will take a few minutes and will confirm that the communication Is successful 12 Troubleshooting a GPRS test failure There are a number of reasons why a GPRS test may fail Error GPRS Connection Test failed Network registration failed
26. ls into the appropriate Usethefolowing settings boxes Use GPRS test to choose APN settings Alternatively select your mobileweb network from the drop Passw password down list of presets Time s Data sent Here you specify the Call Out requirement for the logger There are 2 modes available SMS and UDP SMS is a one way unacknowledged data transfer service using the common text messaging service UDP is a true 2 way confirmed data transfer process via the internet over a GPRS connection Both have advantages however HWM recommends UDP wherever possible as this offers the most secure method of data transfer Time s Data is Sent Switch on the Call out by selecting 1 in the Address selector then choose UDP or SMS from the Type selector On v UDP gt Freq 00 15 Call Addresses These will usually have been entered at the factory and should not be adjusted however if you have your own data server then you can enter either the telephone number for your receiving Data Destination Address inbound hwmoniine com Port 23024 modem or the UDP address amp port no for where the logger is to send its data logger what to do in the event of the primary Call Out requirement not being met This can be for 2 reasons a If a connected external battery goes flat the logger will default from the normal call out requirement to a 2 times per day routine The times of these calls are specif
27. mmability hazard exists if the package is damaged iii Special procedures should be followed in the event the package is damaged to include inspection and repacking if necessary and iii A telephone number for additional information d Refer to the ADR regulations on shipping dangerous goods by road Return the WEEE to HWM Water Ltd using a licensed waste carrier In accordance with the regulations customers outside the United Kingdom are responsible for WEEE The Battery Directive As a distributor of batteries HWM Water Ltd will accept old batteries back from customers for disposal free of charge in accordance with the Battery Directive PLEASE NOTE AII lithium batteries MUST be packaged and returned in accordance with the relevant regulations for transporting lithium batteries A licensed waste carrier must be used for transporting all waste For more information on WEEE compliance or the Battery Directive please e mail CService hwm water com or phone 44 0 1633 489 479 Introduction Thank you for choosing an HWM data logger s we trust it will provide you with many years of service The individual configuration of your logger s may differ slightly from the detailed descriptions that follow but any additional setup information that you need should be available from our website Unpacking As you unpack your new logger please confirm that you have the following parts required to install the equipment If there are any omissio
28. n the most suitable location 14 21 Adeguate Data transmission should be reliable 21 Ideal Strong signal strength data transmission will be reliable Antenna Options Carant Monopole antenna For most installations the Carant antenna will give the best performance Carant Installations Considerations For optimum performance the antenna requires a metal grounding plane consider installing a metal bracket made of a ferrous material to attach the magnetic base of the antenna e Install the antenna near to as close to the surface in large underground chambers ensuring that the lid will not interfere with the antenna when being opened closed e This antenna is vertically polarised it should always be installed in the vertical orientation e Never bend the radiating element of the antenna e The Carant can also be attached to an installation bracket mounted to an existing marker post 16 T Bar This antenna is ideal for installing on top of the device especially in locations with restricted space T Bar Installations Considerations e Adhere the antenna to external structures using marine quality adhesive such as the brand Goop e Keep the antenna cable as short as possible 0 5m e Avoid attaching the T Bar to a metallic surface as this can adversely affect signal strength and performance however it may be better than underground 17 l Bar The physical construction of this antenna makes it ideal
29. ned including the symbol and the international dialling code with no spaces e g 4477Xxxx This is an important step as the logger sends an SMS message to itself once a month to synchronise its clock If the wrong phone number is entered this can result in an international SMS message being sent 43 HWM Water Ltd Ty Coch House Llantarnam Park Way Cwmbran NP44 3AW United Kingdom 44 0 1633 489479 www HWM water com AA Palmer EGOO Flu me Q RADIO TECH MAN 138 0004 D COMIog Installation User Guide docx
30. nna all have a significant effect on the ability of a device to reliably communicate with the cellular network To ensure reliable GSM GPRS data communications it is essential that the most suitable antenna is selected and it is mounted in the most appropriate location Installing a device without considering the type of antenna and its installation constraints can lead to disrupted and unreliable data communications and accelerated battery consumption The following gives practical advice on how to minimise potential problems General Considerations e Always perform multiple signal strength tests moving the antenna to different positions please see below for description of signal strength test results e When performing Signal Strength Tests ensure that the chamber lid cabinet door is in as close to normally closed position as possible to ensure an accurate result e Deploy the antenna as close to the surface as practically possible especially when installing in a large chamber e f the device is installed in an underground chamber consider where possible locating the antenna in a secure position outside the chamber e Ensure that the antenna connector is in good condition and correctly tightened finger tight is not sufficient for the type of connectors used Adequate tightening of the connector reduces the risk of water ingress and thereby signal attenuation as a result of changes in impedance e Never attempt to modify the dielec
31. nnection to COMIog you will normally need to splice the bare tails together It is important that a waterproof connector housing is used such as the Tuff Splice enclosure available from HWM Fig Fig 3 Splice wires using Insert spliced Close Tuff supplied crimp wires into the Splice lid for Final Connection connectors gel filled tube secure seal DO NOT STRIP WIRES BACK Note that Long data connections should always be made using screened cable The use of screened cable will ensure maximum rejection of interference from outside sources Always use a common ground point without creating ground loops See appendix page 38 for further information on pulse cables 22 Taking a reading from the logger and hardware diagnostics You are now ready to confirm that the logger is measuring real data from the sensors by taking an Instantaneous Value 1 From the IDT menu bar click the lt lt Hardware Diag gt gt tab 2 Click the lt lt Go gt gt button to start to check the operation of Go your installed system 3 The IDT will now display its measurements for a period of 10 minutes to allow you to diagnose any issues with cabling HWM IDT Installer mode VO0 01 6 File Tools Help Setup Data Collection Hardware Diag Ambient temperature gt 220 Primary battery voltage 6 90 V PCB Vokage Single battery voltage 3 30 V PCB Votage 2 Flow Channel 1 amp 2 pulse counts S 00020 0016 nw
32. ns please contact our sales team to rectify or supply the missing parts COMLog data logger Software Installation Tool IDT from www hwm water com or CD ROM External GPRS Antenna optional USB Cable optional Connection cables optional External battery and appropriate cable optional Hanging bracket for logger external battery and logger optional Please dispose of your waste packaging responsibly Before proceeding to site for physical installation please take the time to configure your logger in an office environment Most settings can be configured before visiting site and this will save time at the point of install You will need to have e A valid HWM water com account with username amp password e A valid HWM DataGate account with username amp password See DataGate setup later in this manual e A PC with Windows 7 8 installed IDT also supports Windows XP amp Vista 32bit and 64bit systems are supported o Minimum Requirements are GHz processor 512Mb RAM 2GB Disk Space e A USB cable for connection to the logger e A description and reference number for the installation site e The SIM card installed into the logger and a good GPRS signal on site for the chosen network Roaming SIMs are also available This is already done for you if you ordered a data package with the logger See the appendix if you have purchased a data pack amp SIM separately Installing the software 1 Inser
33. oring and Control Instruments of The Waste Electrical and Electronic Eguipment WEEE Regulations We take all environmental issues seriously and fully comply with the requirements for collection recycling and reporting of waste products HWM Water Ltd is responsible for WEEE from customers in the United Kingdom provided that The eguipment was produced by HWM Water Ltd Palmer Environmental Radcom Technologies Radiotech ASL Holdings Ltd and supplied on or after 13th August 2005 The eguipment was supplied before 13th August 2005 that has been directly replaced HWM Water Ltd products manufactured since 13th August 2005 HWM Water products supplied after 13th August 2005 can be identified by the following symbol Under HWM Water Ltd s Terms and Conditions of Sale customers are responsible for the cost of returning WEEE to HWM Water Ltd and we are responsible for the costs of recycling and reporting on that waste Instructions for returning WEEE Ensure that the WEEE meets one of the two conditions above The waste will need to be returned in accordance with the regulations for transporting data loggers with lithium batteries a Pack loggers in strong rigid outer packaging to protect them from damage b Attach a Lithium Warning Label to the package c The package must be accompanied by a document e g consignment note that indicates i The package contains lithium metal cells ii The package must be handled with care and that a fla
34. phing Generate Fleet Report Parameter Report re Defaults SUBMIT ee No Gaange in Fion Options for creating a custom ee cloi Mi report Locations FN i 7 Meter Readings i lt lt lt lt OS 1 o fip 3 From this screen you can either choose a logger to view or you can create a bespoke report containing details of your whole fleet of loggers Tick the appropriate boxes in the Generate Fleet Report area and then click the lt lt SUBMIT gt gt button Depending on how big your fleet is this may take a few minutes to create You can then choose to save the report file or open it immediately in MS Excel Experiment with the settings until you find a format that you like then tick the lt lt Save Defaults gt gt box so HWMOnline will remember the style for the next time A note about security settings HWMOnline is hosted as an hitps site If you do not see the maps on your browser check your internet security options and add HWMOnline as a trusted site o Select Tools Internet 777 m95 T options and Security 8 v lt S Click Trusted sites then the lt lt Sites gt gt button Click lt lt Add gt gt to add HWMOnline as a trusted site then lt lt Close gt gt amp lt lt OK gt gt You may need to restart your browser Trusted stes prear 36 Technical Specifications One or two bi directional puls
35. r local data server The next section deals with how to use DataGate and HWMOnline M 26 Using HWM DataGate DataGate is the HWM secure data warehouse and is the data storage system behind the HWMOnline viewing platform see later in this guide DataGate stores the data messages from the logger and the information required for displaying all the logger details on HWMOnline When you ordered your logger s with your HWM account manager you will have been supplied with a Username and Password to the HWM systems You can use DataGate to view your logger information and add additional information such as a meaningful site name GPS location details useful notes about the site etc The following section explains how to log in to the system enter basic logger details and explain what the information provided means DataGate and HWMoOnline are supported by most internet browsers but for the purposes of this guide Internet Explorer is assumed 1 Locate your Username and Password and using your internet browser navigate to http datagate mobiti com 2 Enter your username and password and click lt lt Login gt gt to HWM Datagate HWM DataGate Your Username HWM DataGate Your Password _ Note that passwords are case sensitive 3 Once logged in you will be presented with the main Summary screen Here you can see a quick view of your logger fleet showing the number of loggers in your fle
36. r wall use the best performing antenna in the position that yields highest signal strength Large Deep Chamber Carant on bracket T Bar on logger Bar on chamber wall Try the Carant antenna attached to a bracket facing down do not fit this if the chamber is likely to flood regularily Try T l Bar as per Side Hydrant chamber Perform Signal test with chamber lid door as close to closed as possible Signal gt 14 This is a sufficient signal strength for good communications Signal 7 14 1 Try an alternate network logger SIM card 2 Try an alternate antenna location 3 Try an alternate antenna Use best antenna location combination Signal lt 7 1 Try alternate antennas positions as per 7 14 2 Try to locate an l Bar externally above ground where considered safe to do SO 3 Recommend site for above ground Antenna installation Take supporting photographs Complete GPRS test to confirm correct communication Ensure antenna terminal is tightened to and wrapped in self amalgamating tape to seal Phone office if possible to confirm data is arriving 15 Cellular Network Signal Strength as measured by CSO Test 0 7 Insufficient the device may be able to register with network but will not be able to send or receive data reliably 7 14 Marginal depending upon the ambient conditions data transmission may be possible important to select the correct antenna and install it i
37. req hh mm zj Freg v l 00 15 Address Type On UDP Data Destination Address inbound hwmonline com Port 23024 18 00 00 06 00 00 Fall back dial time Time 1 Time 2 SMS No 310000202 Alarms Alarm Call frequency hh mm 00 05 MNF Window end hh mm 06 00 Flow level units Litres sec v Alams sent via SMS Alam SMS No Cond 1 Cond 2 Cond 3 Cond 4 Cond 5 Cond 6 Expand Groups 2 Now you can enter the configuration you require for each section i Logger enter the site ID that you wish for the logger e g Postal ZIP code up to 7 alpha numeric characters and the telephone number associated with the SIM card lf you ordered a SIM with the logger this will have been programmed already for you otherwise enter the number from your service provider in international format e g 44 li Logging Parameters Accept the default start time or enter your own Default start time is in the past so the logger will begin recording immediately You can delay this start time by selecting one from the calendar or enter the time directly from your number keypad Set your log interval by ticking the 24 hour box or enter a shorter time in the time box Default is 15mins iii Logging Channels Here you can configure your connections and what data you wish to see Logging Channels From the dropdown box select the Type of data Moc to appear on Channel 1 This will
38. sleep after 10 minutes There can be delays in the SMS network so the response to your message may not be immediate If you have had no response in 10 minutes re open the chamber and using the modem diagnostic send yourself a test SMS If this gets through then improve the location of the antenna and try again Note Some Roaming SIM cards do not accept incoming text messages Check with your service provider if you are unsure 25 Installation checklist Before you leave site review the following items to be sure that the installation is going to be a good one Have you calibrated and zeroed your pressure transducer Have you run an instantaneous value to confirm data guality Have you run the Radwin Wizard and set all calibration factors Have you run a GPRS test to confirm communications quality Have you confirmed the GPRS message was received by DataGate Have you sealed any Joins in the pulser cable Have you confirmed an SMS message with the chamber lid closed Have you recorded all your site information serial nos photos etc Have you closed all open chambers and recorded any damage Have you left all wiring tidy and safe not tied to ladders Have you removed all your installation tools EI Eh ED El ET LDT ET El EI DR OD oe Have you recorded the GPS location of the logger You have now completed your site installation and confirmed that the logger is operating and transmitting its data to DataGate or you
39. t the CD ROM supplied into your CD drive If your PC does not have a CD drive then either copy the files from the CD ROM onto a memory stick or download and run the installation file from the HWM website at www hwm water com NOTE If you use proprietary archiving software such as WinZip or 7zip please ensure that you extract the files to a temporary folder using the automatic extraction buttons that maintain the original folder structure 2 Ensure you have system administration rights for your computer ask your IT department if you are unsure Locate the two files setup IDT msi in the IDT folder which installs the program and setup driver bat in the Driver folder which installs the necessary USB drivers for the logger Double click the setup IDT msi file and click lt lt Next gt gt when you see the screen below i iT Se Welcome to the IDT Setup Wizard The installer wil guide you through the steps required to instal IOT on your computer WARNING This computer program is protected by copyright law and ntematonal teates Unauthorized calon or distribution of this program of ary postion of it may result m severe civ penalties and wil be prosecuted to the maximum extent posable under the law Follow the on screen installation instructions to complete the install of the IDT To install the USB drivers double click the setup driver bat file identified in step 3 If you see the unzippin
40. the lt lt Empty postbox gt gt button to remove the downloaded data from your PC Download size All v Adjust time to last boundary Abot Empty postbox _ 24 Final site commissioning checks Having made all the configuration checks checked all the wiring is good verified the instantaneous values are what you need and confirmed communications with a GPRS test there is one last check that you can make with your mobile phone to confirm everything is working as it should 1 In the Hardware Diag tab click the lt lt Power Window gt gt button to power up the logger for 10 minutes Close the chamber or cabinet such that everything is in its final positions Now using a standard mobile phone send a text message to the SMS number of the logger see page 8 for the number including the international dialling code if needed The text message should read TTTT After a few seconds minutes depending on the network operator the logger will send a message back to you with details of its current status Example response from a logger TTTT138 002 V01 70CSQ 1010 9VyouridRT hh mm ss dd mm yy To decipher the message returned please refer to the table below Description Description Z o Z o Logger type number Ch1 A 0029 0 Channel 1 29 0 units Ch2 A 0002 2 Channel 2 2 2 pulses sec If the CSQ value in the message is OK then the installation is complete The logger will automatically go back to
41. tric seal of the antenna connector it is designed to keep moisture away from conducting parts which lead to corrosion and attenuation e Consider using secondary environmental protection for the antenna connector such as self amalgamating tape e f a logger is installed in a chamber that is likely to flood e g an Atlantic Plastics chamber position the logger upside down in the chamber to avoid unnecessarily submerging the antenna connector e Use the shortest possible antenna lead e Where long transmission leads are required consider using a low loss alternative to corrugated copper cables e g Times Microwave white braided coaxial cable e The signal emitted from any antenna submerged under water will be significantly attenuated place the antenna in a location where it will not become submerged e Always ensure that the latest firmware is installed in the device 14 Installation Process Decision Tree Identify Chamber type Atplas Small Chamber T Bar Fix to Logger top or underside of atplas lid ensuring that the antenna is as high in the chamber as possible 3 4 inches can make a big difference in signal strength on underground assets Side Hydrant Chamber Choose the appropriate antenna and position it within the chamber Ensure antenna terminal is tightened and wrapped in self amalgamating tape to seal T Bar on logger Bar on chamber wall Try the T Bar as per Atplas instructions and l Bar on chambe
42. xport data in various Example Location HWM formats of offline analysis VaKneio Q T o oR A MU Map sai Ter Eam lje s z Sc rili fy a Pas Catt 9rangwy Rg Sa o Map showing location of logger if 5 recorded on DataGate and position of Cell Tower providing i n coverage Ty Coch Wood i yw Latitude amp Longitude GPS location g gd a 2012 Google of the logger if available for entry Map cats 2012 Googie Tems efie into Satellite Navigation devices 51 6336479187012 3 01717400550842 Website details including Web Server 2 08 HWM Jun 19 2012 13 55 03 Data updated at 04Jan2013 15 41 last update in LOCAL time Note The resolution of the graph reduces the more data you display If you wish to zoom into an area of interest use the Custom time Period and enter the precise range you wish to view 35 Viewing information about your logger fleet HWMOoOnliine can also be used as a fleet management tool 1 From the Home screen click the Fleet Summary link 2 The summary screen below appears HWM Online Customer Login Fleet Summary ttery Last nn i je Hy ip SProli 4 6Pr0 0 1 2Multlog Demo 2 0 0V 1F0 3191 170ct2012 07 06 0 SMS SMS 0 3 RDL32LF 1100 Demo 3 6 6V 25Mar2011 1FO 04Jan2013 15 02 2 FTP 229 1 15 30 pi OO 4 4 Multilog X Demo 4 11 6V 12Nov2012 Pt 85 54 1 04Jan2013 16 08 65 15m UDP 3 14 22 00 30 2Pr0 0 1 a
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