Notebook Details
Contents
1. CMOS Checksum Failure When you save changes made in Setup and exit the Setup program a checksum value is generated This value is stored and used for error checking If this stored value is different from the value determined by the POST routines during start up the CMOS Checksum Failure error message is displayed Change the Setup to the optimal settings then change any additional variances according to the model of notebook see page 61 for details on the Setup program If this error message is displayed frequently you may have a hardware problem and should contact RM Note Some viruses can change the BIOS configuration and cause a checksum failure Check by running a virus checking program CMOS System Options Not Set The system settings stored in Setup are either corrupt or non existent Run the Setup program and make any necessary changes If the password options have been corrupted the password reverts to the default password Keyboard Error There is an error with the keyboard connector or a key is being held down Check that the keyboard connector is plugged into the rear of the notebook correctly CMOS Memory Size Mismatch The BIOS has detected a difference between the amount of RAM in the system and the amount stored in the Setup program Press lt F2 gt or lt DEL gt to run Setup The correct memory size is recorded automatically FDD Controller Failure The BIOS is unable to communicate with the floppy d2. The name used to identify a disk drive or another storage device for example the drive name A is used by the operating system to identify the first floppy disk drive See device driver Messages which the notebook displays on the screen if the software discovers something wrong when it tries to process a command or program A commonly used networking standard A collection of related information stored on a disk and referred to by a filename See hard disk floppy disk format graphics adapter graphics mode hard disk hardware IDE industry standard interface ISA KB LAN language load local bus A disk which can store information and which is inserted in a floppy disk drive for use Prepare a disk for use by a particular operating system An adapter which enables the notebook to display text and graphics on a monitor A screen mode based on individual pixels rather than complete characters A fixed disk fitted inside a notebook it can store large amounts of information Sometimes referred to as a fixed or Winchester disk Components that make up the notebook and associated devices Integrated Drive Electronics A standard hard disk drive interface The hardware and software most commonly used by IBM compatible micronotebooks The means of communication between different pieces of equipment for example the circuitry that enables two pieces of equipment such as a
3. The system hardware complies with the EEC directive 90 270 EEC and the British Standards BSEN29241 part 3 and BS7179 part 4 for ease and comfort of use Electro Magnetic Compatibility EMC RM products comply fully with the Electromagnetic Compatibility Directive 89 336 EEC The relevant standards are EN50082 1 and EN55022 and these require _ Protection from spurious mains power interference _ Immunity from external radio frequency interference _ Safeguards against static discharges ESD _ Reduced radio frequency emission from PCs Environmental Factors Recommended working ambient temperature range 5 35 C Humidity conditions of between 20 and 80 non condensing Recommended maximum elevation above sea level for operation 3 300 metres The notebook should not be subjected to vibration or shock Always transport your notebook in its original packing material USB Connector The mainboard provides a Universal Host Controller Interface Universal Serial Bus root for attaching USB devices like keyboard mouse etc You can plug the USB device directly to this connector System Setup CMOS Program The BIOS has a built in setup program which allow the user to modify the notebook s basic system parameters This information is stored in the battery backed CMOS memory Your notebook has been set up by RM and is ready to use Use the CMOS Setup program to change the system settings if _ y
4. Security Considerations 12 Setting up the always on wireless 12 Environment Considerations 13 Chapter 2 System Description 15 The Front of the Notebook 16 The Side of the Notebook 16 The Rear of the Notebook 17 General Summary 18 Special Keyboard Function 18 Instant Launch keys 19 PCMCIA Cards 20 Optical Drives 22 Battery Monitor System 23 Chapter 3 Fitting Hardware Options 28 Fitting a DIMM 24 Removing a DIMM 25 Drive Upgrades 24 Fitting a Drive 24 Chapter 4 Maintenance Service and Troubleshooting 41 Looking After Your Notebook 29 General Maintenance 29 Moving and Re packing the Notebook 29 Servicing 30 Problem Solving 31 Notebook 31 Peripherals 32 Software 33 Forgotten Passwords 33 Hard Disk Problems 34 Error Messages During Start up 32 Before you Ring for Help 38 Battery Care 39 Physical Specifications 40 Glossary Introduction Welcome to the RM Mobile One User Manual This manual provides you with most of the information you need to use your RM Mobile One notebook This manual includes _ familiarising yourself with your RM Mobile One _ upgrading your notebook by fitting extra options _ troubleshooting if things go wrong _ technical information about your notebook _ glossary which explains all the technical terms used in this manual We do not expect you to read every chapter in this manual before you start using your notebook However we suggest you read through this introduction Cha
5. Mobile One has specifically been designed with a internal steel plated Kensington lock For more information contact Education Sales Desk on 0870 200 200 Our sales advisors will be happy to discuss any aspect of notebook security with you There are products to suit any security need and budget many are available on a next day delivery via RM Direct 1 1 Getting Started The RM Mobile One comes with the option of always on wireless To enable this turn the wireless on using Fn F2 and then go into the BIOS settings as the notebook is booting by pressing F2 From this menu select Advanced and then Wireless On Off Toggle Button Press Enter and select Disable This will then prevent anyone from turning the Wireless LAN off 1 2 Passwords Your notebook has a password feature which allows you to guard against unauthorised access This feature is set to setup as default with a password already installed We advise you change the password from the default usually RM as soon as possible Keep a note of the password in a safe place 1 3 Environment Considerations Power Supply If using the notebook with the power supply provided place the notebook near to a power point to avoid trailing cables If you do use an extension lead make sure it is three core and safely earthed Avoid connecting the notebook to a power supply that is shared with heavy duty equipment such as hydraulic lifts vacuum c
6. kit for your RM Mobile One can be purchased from the Education Sales Desk on 0870 200 200 Make sure that no liquid seeps into any of the equipment especially the inside of the notebook or keyboard so keep food and liquids away Avoid using aerosols or strong cleaning agents Do not use a damp cloth to clean floppy disks Do not attempt to clean the interior of the notebook This service should only be performed by a fully qualified RM technician 4 2 Re packing the Notebook When moving your notebook RM advise the following 1 Switch off your notebook and any other equipment attached to it 2 Disconnect any equipment from your notebook and disconnect the notebook from the mains 3 Prepare the new surface to put your notebook on It should be flat firm and dry 4 Reconnect your system as shown on the Quick Start Guide Remember if you move your notebook from a cold room to a warm Mobile One allow the notebook to warm to room temperature before switching it on 4 3 Servicing Switch off the notebook and contact RM Customer Support if any of the following occurs e liquid gets into the notebook e the notebook has been dropped or suffered a severe jolt e electrical fuses blow repeatedly e the mains lead appears frayed or damaged e the notebook behaves abnormally If you need to return the notebook to RM make a new backup of all the contents on the hard disk and keep these copies in a safe place Do not overwrit
7. turn the notebook off and disconnect it from the mains supply Failure to do so could cause serious damage to the notebook and associated components and may cause injury to yourself or others Warranty claims made for defects arising from failure to comply with this instruction will not be entertained by RM or their suppliers of third party components _ Do not tamper with the power supply unit _ Do not move the notebook while it is switched on If you want to move the notebook always switch it off and wait for a minute to allow the hard disk s to stop rotating _ Keep the notebook cover screwed on when in use Always replace the cover when you have finished working within the notebook and before you switch it back on Conventions Throughout this manual the following conventions are used lt Enter gt Press the appropriate key on the keyboard In this example you should press the lt Enter gt key _ lt Alt S gt Slashes separate keys In this example press the lt Alt gt key and hold it down as you press lt S gt Release both keys together lt gt lt gt These are the right left up and down arrow keys lt gt lt gt These keys are on the right of your keyboard Chapter 1 Getting Started This chapter outlines the steps to follow and the jobs you need to complete before you can really start to use the notebook for work 1 Before you start 2 Disks and manuals 3 Setting up your notebook taking int
8. Clear the memory of a notebook and reload the operating system usually done by pressing the reset button or lt CTRL ALT DEL gt Read only memory This type of memory can only be read from The format including resolution and number of colours in which information is presented serial interface serial number server SIMM DIMM software standalone stop bit system board text editor utility VESA VGA VL bus on the screen An interface which transmits or receives signals one piece at a time The unique number assigned to a notebook or a component on RM notebooks the serial number is on the rear of the notebook e g M012345678 A notebook which controls the activities of a network Single Inline Memory Module Dual Inline Memory Module A small plug in board containing DRAM chips SIMMs provide your notebook s memory Programs such as operating systems applications or languages A notebook used on its own rather than linked into a network A serial communications parameter used to make sure that transmitting and receiving equipment are in step with one another The main printed circuit board inside a notebook on which the processor and RAM are attached A program which allows you to create and edit batch files and other text files A program used by the operating system to organise and control files disks and devices Video Electronics Standards Association An association or
9. Notebook Details Fill in the details of your notebook for quick reference Model Description RM Mobile One Part Number see rear of notebook c cccceee eee eee ees Serial Number see rear of notebook WO TO Customer Account Number see despatch note RM Support 08709 200 200 RM website www rm com RM Mobile One User Manual RM Mobile One User Manual Edition 1 Copyright Research Machines plc 2005 All rights reserved Although you may make copies of this manual for your own use you may make no other form of copy of any part of it without our written permission AT and IBM are registered trademarks of International Business Machines Microsoft Windows and MS DOS are registered trademarks of Microsoft Corporation Postscript is a registered trademark of Adobe Systems Inc Because our policy is to improve our products and services continually we may make changes without notice We have tried to keep the information in this manual completely accurate but we cannot be held responsible for the consequences of any errors or omissions Research Machines plc New Mill House 183 Milton Park ABINGDON Oxon 0X14 ASE Telephone Abingdon 08709 200 200 Contents Introduction 1 Safety 7 Plugs and Sockets 7 Cables 8 Fuses 38 Ventilation and Dust Protection 8 Chapter 1 Getting Started 7 Before you Start 10 Disks and Manuals 11 Getting Started 12
10. accessing the disk in the optical drive Eject button To eject a disk simply press the disk eject button Do not eject a disk if the CD activity indicator is lit since the notebook is reading from or writing to the disk Optical Drive The RM Mobile One can be fitted with several optical devices including CD ROM CD Rewriter DVD ROM DVD Rewriter and DVD CD Rewriter combo drives The front panel of all these devices houses an activity indicator and eject button 1 While the RM Mobile One is turned on press the eject button and the optical drive will partially eject 2 Gently pry the CD from the holder and place back into its storage case Gently close the optical drive 2 9 RM Battery Management System The BatMon utility is a Windows XP system tray applet that monitors and predicts the remaining time available from the battery It employs a simple traffic light graphic pop up window to show teachers and pupils if there is enough remaining battery charge at the start of a lesson BatMon also gives an audible and visual warning when less than 15 minutes of battery charge remains Through the use of this utility a teacher can quickly determine at the start of a lesson if they need to change any of the pupils batteries or notebooks rather than disrupt a lesson once in progress More than 1 Hour left 132 minutes remaining battery at 72 full charge will last 200 mins Chapter 3 Fitting Hardware Options Seve
11. art of the power supply unit and not to a label If you are using an earthing wristband with a crocodile clip attach it to an unpainted section on the rear panel If you do not have an earthing wristband always discharge any static electricity which may have built up on your body before touching any components To do this touch the unpainted metal rear panel of the notebook near the mains inlet If you take a break from working inside the notebook repeat the above procedure before you restart You need to discharge new static which may have built up on your body 3 1 Fitting Hardware Options DIMMs Your notebook may use Dual In line Memory Modules DIMM to provide random access memory RAM All RM Mobile One notebooks are supplied with a minimum 128MB of RAM The system board in your notebook can be upgraded using the additional sockets available See the RM Systems price list for details on memory upgrade kits Depending on the model there may be a number of DIMM sockets on the system board Memory modules can be fitted in these sockets in certain arrangements only Do not use other combinations If you do so your notebook may not operate correctly The different memory module combinations and sockets are specific to each model of RM notebook Refer to the System Board User s manual if supplied or contact RM for details of allowed combinations 3 2 Fitting Hardware Options Memory Fitting a DIMM These instructi
12. ck A Indicates that CapsLock is activated Scroll Lock EEA that Scroll Lock is activated This allows some of the letters to be used as directional buttons Status Indicators Front 0 8B K amp K P S Power Indicator Othe green LED light indicatest that the RM Mobile One is turned On If flashing this indicates that the notebook is in standby mode Battery Charge Indicator amp Battery charge indicator shows the status of the RM Mobile One battery as the following ON The RM Mobile One battery is charging when connected to the AC adapter OFF The RM Mobile One battery is charged or completely drained Flashing The RM Mobile One battery is at less than 10 of its capacity Email Indicator Flashes when there is 1 or more new email in your inbox Wireless LAN Indicator o t When the internall Wireless LAN is activated this will flash 2 7 Inserting a PCMCIA Card Be sure the PC card is level when inserting 1 Insert the PC card with the connector side first and label up Standard PC cards will be flush with the RM Mobile One when fully inserted 2 Carefully connect any cables or adapters needed by the PC card Removing a PC Card 1 Press in the toggle eject button and release The recessed spring loaded toggle will extend when pushed and released 2 Press the extended button again to eject the PC Card 2 8 Optical Drive Activity Indicator This is lit when the notebook is
13. e Looking after Yourself _ Make sure that you have enough space for all your paperwork and manuals A document holder may help to avoid awkward neck movements _ Adjust your chair and monitor so that you find the most comfortable position _ Check that there are no reflections from windows or bright lights if this is unavoidable adjust curtains and blinds or buy an anti glare cover for your monitor _ Make sure you have enough space underneath your desk to move your legs freely Try to avoid excessive pressure on the backs of your legs and knees A footrest may be helpful _ The angle of your keyboard and screen can be adjusted to suit your preference and a space in front is helpful for resting your hands and wrists while typing _ Don t sit for long periods in the same position change your posture as often as practicable Short breaks away from the notebook will help Starting Up Unpack your notebook carefully Connect up mouse as shown on the Quick Start Guide The power LED on the front of the notebook will light blue when the notebook is switched on Wait for a few moments while the notebook starts up your notebook will boot either from the hard disk or network if connected Warning The first boot of a new notebook Setup procedure must not be interrupted If the system is accidentally turned on do not switch it off until you reach a suitable point If you cannot see the display wait until disk activity ind
14. e any recent backups of the hard disk Pack the notebook back into its original packing There is help on obtaining a service call number in RM System Help 4 4 Problem Solving Keep a note of what happens when you carry out the checks in this chapter Notebook The blue power light does not come on when you switch on the notebook _ ls your notebook set up as shown on the Quick Start Guide _ ls your notebook switched on at the mains and at the notebook _ Is the fuse in the plug blown Replace the fuse _ Does the mains supply work Try another item of equipment in the same socket WARNING A blown fuse can be a sign that a connection or the wiring in the plug is incorrect A fuse can also blow if the notebook overheats check that nothing covers the ventilation holes on the back panel The blue LED is flashing or has changed colour and or there is no display e This will probably mean that your notebook is in sleep mode Mouse The mouse does not work e Check the mouse is plugged into the correct port e Check you have the correct mouse drivers loaded if required e Check that the ball of the mouse is free to rotate Peripherals Printers and other Input Output devices Equipment connected to your notebook does not work _ Do you have the correct cable _ Has the equipment been set up correctly according to the manufacturers setup guide _ Has the equipment been started up correctly _ Have any switc
15. ement REMEMBER THIS BEFORE YOU CHANGE YOUR PASSWORD CHOOSE A PASSWORD THAT YOU WILL REMEMBER The first time you change the password The first time you select this option you will need to enter the default password The default password is the password that has been set up by Research Machines for use until you change the password The default password is RM When you have entered the default password correctly the system prompts you to enter the new password You will have to enter the new password twice for confirmation Glossary Below is a list of terms with notes on their meaning in the context of this manual 16 bit application backup baud rate BIOS bus cache memory CD ROM drive chip CMOS compatibility The number of bits of information which can be dealt with by the hardware at one time A particular set of tasks or a program designed to carry them out Copy information for safekeeping normally from one disk to another The rate of information transmission through a serial interface Basic Input Output System the interface software between the hardware and the operating system A component which carries signals from one part of the notebook to another see also PCI and local bus High speed RAM hardware which speeds up memory operations Newer models have cache internally in the CPU A compact disc providing read only information A flake of crystalline silicon encl
16. he Start menu on the bottom of the Windows desktop _ Verify the contents of the disk by using the SCANDISK utility See your operating system manual for further information _ If the file is on a floppy disk is the disk properly inserted in the floppy disk drive Check that the shutter on the floppy disk moves freely 3 inch only _ If something is stuck in the drive such as a floppy disk label pull it out gently if you can Do not insert a screwdriver or anything similar into a disk drive If you have a problem contact a qualified service engineer for advice _ If you have another notebook with the same application installed copy the file from one notebook to the other and try again You cannot save a file _ Are you working on a network and trying to save the file to a location to which you have no write access _ Are you trying to save a file that is read only See your operating system manual for further information Forgotten Passwords If you forget your password you will need to ring the RM helpline or return your notebook to RM to be reset This reset is not covered by your warranty agreement CHOOSE A PASSWORD THAT YOU WILL REMEMBER Since RM will need to ensure you are the owner you may need to provide some further identification to prevent unauthorised access to your notebook Hard Disk Problems This section provides some guidance on investigating problems with the hard disk You should make sure whe
17. hes on the inside or the outside of the equipment been incorrectly set _ Has your notebook been set up to recognise the equipment _ Has your software been configured to use the equipment If it needs a special driver has the driver been installed correctly __ Does the equipment work on another notebook which has been configured exactly the same _ Is the brightness turned up and other controls adjusted correctly _ If initially OK but when you re boot it is unreadable the refresh rate or resolution has been setup incorrectly by the system software Try setting to a lower resolution The screen freezes and you cannot enter information _ Is the application waiting for a particular action or command _ Is the application looking for something such as a disk which has not been inserted in the floppy disk drive _ Does the same software function work on another notebook _ Resetting your notebook If you cannot unlock the screen press lt Ctrl Alt Del gt twice in succession If this does not work press and hold the power switch for five seconds Depress the power switch again to restart the system However work that you have not saved will be lost Software You cannot locate a file _ Have you typed the correct filename Do you need a particular filename extension for example DOC or PIC Do you need to specify a path a drive and or a directory _ Try using the Find command which can be found from t
18. icated by the HDD LED has finished before turning it off Chapter 2 System Description This chapter describes various aspects of your RM Mobile One notebook lt covers _ the exterior of the notebook _ using the hard disk and CD ROM drives _ Instant keys Check Content Mobile One Notebook Modem Microsoft RM Recovery CDs Cable Manual 2 1 The Front of the RM Mobile One Adjust Power Profile Dieabls Enabis Track ped Power Button Open Wsb Open Emei Application Herd Diek Activity Indicator Number Lock Indicator CAPS Lock Indicator Soroll Look Indicator Wiralese Disabla Eneble Prese Fn F2 2 2 Side of RM Mobile One Modem Microphone EEE1394 PCMOA Infrerad Optics Drive if fitted Socket Socket Firavere Slot Port Socket Ethernet us82 0 Headphones Socket Sooksts Socket Rear of RM Mobile One ge ig ee hy S Kensington Vantlation DC Meins S Video E lt ernal VGA Connector Perellal Port USB2 0 Look Do Not Blook Inist Dut Projector or Monitor Sooksts 2 3 General Summary Power button Incorporating Power On Indicator Pressing the Power Button immediately turns the notebook on If you switch the notebook off wait about five seconds before switching on again When the RM Mobile One is switched on the power button will be surrounded by a ring of blue light This light flashes when the RM Mobile One is in standby mode Caution Think before you press the power switch Restarting your notebook
19. iginally formed to produce standards for super VGA display adapters and which was responsible for defining the V L bus A video graphics adapter and standard providing a selection of screen modes VESA local bus see local bus Windows 3 11 Windows 95 or Windows NT word length write protect ZIF A set of programs which extends the MS DOS operating system It provides a graphical user interface GUI based on windows icons menus and the use of a mouse Newer versions of Windows 3 11 which supports Plug and play and greater security and power management Serial communications parameter defining the length of one character of information to be transmitted or received The mechanism provided on a floppy disk to prevent the information on it from being changed Zero Insertion Force A type of socket that uses a lever to lock and release the component in the socket
20. isk drive controller Switch off the system and then check all the connections going to the floppy disk drive also check the connections to where the cables go to on the cards If this error message returns when you switch on again you may have a hardware problem and should contact RM HDD Controller Failure The BIOS is unable to communicate with the hard disk Switch off the system and then check the power and interface cables to the drive If this error message returns when you switch on again you may have a hardware problem and should contact RM C Drive Error D Drive Error The BIOS is not receiving a response from either hard disk drive C or D Check the type of hard disk selected in Setup Re run the auto detect function in the Setup program 50 4 Maintenance Service amp Troubleshooting C Drive Failure D Drive Failure The BIOS is unable to obtain any response from either hard disk drive C or D You may have a serious problem with your hard disk and should contact RM CMOS Time amp Date Not Set The time and or date are not set Run the Setup and set the date and time Diskette Boot Failure Check the power and interface cables to the floppy disk drive Alternatively the floppy disk is corrupt and cannot be used to start up boot the system Use another boot disk and follow the instructions on the screen Also check for viruses on your hard disk Invalid Boot Diskette The BIOS can read the floppy disk bu
21. leaners and lathes or portable tools This sometimes causes irregularities in the power supply If possible plug your notebook and all attached equipment into the same mains outlet by using a multi block connector but take care not to overload the circuit The RM Mobile One also comes with an anti trip cable RM strongly advise that if the notebook is being used plugged in then the anti trip cable is also used This will help protect against damage to the notebook if the power cable is caught Surface Operate your notebook only if it is securely placed on a flat surface Do not use it on its side or upside down Avoid placing your notebook in an environment that is damp or dusty as this will shorten the working life of the notebook Temperature Do not place the notebook where it will have prolonged exposure to direct sunlight Avoid extremes of temperature below 5 C and above 35 C If you move your notebook from a cold place into a warm room allow some time for it to warm up before you switch it on so that it is at the correct operating temperature RM recommend keeping the room less than 25 C for optimal operation of the RM Mobile One system Always make sure that all ventilation outlets are not obstructed to prevent overheating Do not place your notebook where warm air might blow into the ventilation outlets You should leave about 10cm 4 inches between the rear cover of the RM Mobile One and any other vertical surfac
22. make a new copy from the original Also make copies of important files If you then delete files accidentally or your notebook fails you will have a copy that you can use _ Operating system manuals They explain how to use the operating system software e g Windows supplied with your notebook Master disks or CDs may be supplied depending on the model _ On line documentation The operating system software has its own on line help files and any additional software such as Microsoft Office also has its own on line tutorial help _ Network documentation If your notebook is being used as a network station the accompanying network documentation tells you how to use your notebook as part of a network _ Technical manuals Apart from this user manual your notebook may be supplied with additional technical manuals for specific parts fitted into the notebook e g System Board User s Manual or Graphics card Manual Note Further information regarding the RM Mobile One PC and the components within can be found on line at www rm com support Things to consider before you start Security Considerations Theft of notebooks or components is becoming more common so RM recommend you implement all secure practices RM have a security screw that stops the optical drive from being easily removed RM supply an optional Kensington lock for their notebooks which contains the following _ Kensington Lock _ Lock keys The RM
23. means you lose all un saved work If possible save your work and quit from any applications which you are running Hard Disk Activity Indicator This illuminates when the notebook is accessing the hard disk You should avoid moving the RM Mobile One when this indicator is lit as you may damage the hard disk Multimedia Functions The RM Mobile One is equipped with several easily accessible multimedia functions The Microphone socket allows you to attach a standard PC microphone for recording voice and sounds or using dictation software The Headphone socket allows you to attach a set of stereo headphones for listening to sounds without disturbing others You can use the USB and Firewire sockets to connect any USB powered external device such as a USB memory pen or digital camera Some more power hungry devices such as external CD writer drives may require an external power source Closing the lid of the notebook allows you to switch off the screen without switching off the whole system This is useful in a classroom environment when attention should be focussed on the teacher not the RM Mobile One 2 4 Special Keyboard Funtions The following defines the coloured hot keys found on the RM Mobile One The hot keys can only be activated when the Fn Function key is held Fn F1 Zz Icon F1 Places the RM Mobile One in suspend mode Fn F2 Radio Icon F2 Toggles the internal wireless on and off Fn F5 Filled S
24. n trying to solve hard disk problems that you do not erase important files unnecessarily Note Make regular backups of files on the hard disk and keep backup disks of applications The notebook appears to be operating slower than normal and with prolonged periods of disk access _ The hard disk may be nearly full or have errors Check using the CHKDSK utility see the operaing system manual J If full try emptying the recycle bin or deleting any unnecessary files to free up some space on the hard disk e g old files or files with BAK CHK or TMP extensions _ The files on the disk may have become fragmented Check by using the disk defragmenter utility see the operating system manual You cannot boot up using the hard disk _ Does the hard disk LED flash during start up Run the FDISK command see the operaing system manual and check for an active partition Beware FDISK can destroy the information held on your hard disk if you re partition _ Check to see whether the BIOS System Configuration screen displayed during start up reports a hard disk is present Note Some viruses can change the BIOS configuration so check by running a virus checking program _ Run the Setup program and ensure that the hard disk type is correct _ Is it possible to start up the system using a boot disk and then read the information on the hard disk If so see the problem explanation below _ If you cannot access any of the informa
25. notebook and a printer to communicate with each other Industry Standard Architecture A type of bus used as standard available on all IBM compatible PCs see bus A measure of information 1 KB 1024 bytes sometimes written as K KByte or Kilobyte Local area network see network A set of vocabulary and grammatical rules used to write programs Enter a program into RAM A high speed bus connected to the processor to provide improved performance LPT1 MB mainboard memory mode monitor MOUSE MS DOS network operating system parallel interface parity for graphics hard disk and other adapters The device name used by the system to identify the parallel printer port An amount of information 1 MB 1024 x 1024 bytes sometimes written as M MByte or Megabyte See system board Internal storage of a notebook usually measured in MB or KB see RAM and ROM The way or format in which something works many RM notebooks can use IBM Mode or PC 186 Mode and they all offer a variety of screen modes The component of a notebook system on which information is displayed also known as a Visual Display Unit VDU a screen or a display A desk based device which can be moved on a flat surface to move a pointer on the screen with buttons to press to select objects on the screen A basic form of operating system produced by Microsoft A group of notebooks linked together so as to
26. o account security and the environment Before you Start e Serial Number The serial number label can be found on the base of the notebook The serial number is of the form of either T0123456 78 or W0123456 01 It is important to make a note of the serial number on the inside front cover of this manual or another suitable place as you will use this number when you contact RM about this product lt can also be found on the bottom right side side of your RM Mobile One wallpaper e Part Number The part number label can be found on the base of the notebook The part number is a combination of six letters or numbers for example OAB 123 Together with the Serial Number this number uniquely identifies every machine e Customer Account Number The despatch note has your customer account number printed on it You will need this number if you ever need to call RM Make a note of the number on the inside front cover of this manual or another suitable place e Licence Agreements Make sure all licence agreements are kept in a safe place as they may be required if you wish to upgrade the software on your notebook These may also be required if you need to demonstrate you are using correctly licensed software Disks and Manuals _ Making backups You may be required to make a set of backup disks using a utility provided on your system Always use copies of master disks rather than using the originals If you damage the copy you can
27. ons refer to fitting a DIMM N B The retention mechanism on the sockets may vary from those illustrated 1 Remove the cover see page 29 2 Hold the DIMM at a 90 angle to the empty socket with the notches on the DIMM aligned with the notches on the empty socket Note The DIMM has a polarising notch slightly off centre so that it Cannot be fitted incorrectly 3 Keeping the DIMM at this angle slide it between the slots at each end of the DIMM socket Press the DIMM firmly into the socket the retaining clips will click into place securing the DIMM at each end of the socket Make sure that both of these clips are in the vertical position 4 Replace the cover of the notebook and reconnect your system as shown on the Quick Start Guide 5 When you switch on your notebook the system automatically detects the extra memory and updates the CMOS memory Removing a DIMM 1 Remove the cover 2 Using your fingers push the plastic retaining clips down and away from the DIMM to release it from the socket The released DIMM can then be lifted up and out of the slots at either end of the DIMM socket Take care not to damage the socket when removing the DIMM 3 Replace the cover of the notebook and reconnect your system as shown on the Quick Start Guide 4 When you switch on your notebook the system automatically detects the removal of the memory and updates the CMOS memory 3 3 Fitting Hardware Options Optical Drive
28. osed in a casing with metal pins on which circuits are engraved to carry store or process electrical signals representing data within the notebook CMOS memory Complementary Metal Oxide Semiconductor stores the system parameters such as the number and types of disk drives options for password protection and other special features The ability of a notebook or item of hardware to deal with information or hardware produced for another communication parameters configuration CPU Central Processing Unit data device driver disk disk capacity disk drive double density disk drive name driver error Messages Ethernet file fixed disk Baud rate word length parity and number of stop bits settings which must be the same for serial devices sending data to each other The selection of items of equipment used by your notebook and the way they are set up for use The chip which performs the central operations needed to carry out a program Information sent to or received from the notebook Software which controls a device such as a printer or a mouse A medium on which programs and data can be magnetically encoded for storage and future use The amount of information which can be stored on a disk expressed in megabytes MB or kilobytes KB A piece of hardware fitted to your notebook which allows programs and data to be transferred between RAM and a disk See low density disk
29. ou change the amount of memory in your notebook _ you add or change a disk drive _ you want to change the password _ you want to set up special features Caution Do not attempt to run Setup and change the system settings unless you understand what you are doing You can experience serious problems when using your notebook if you select incorrect settings in Setup PIN Signal 1 VCC 2 Data 3 GND 4 Data Full details on entering changing the system settings and saving changes and exiting are in the System Board User s Manual if supplied Important Before changing any system settings make a record of all current settings first Changing the password Password protection can be used to keep your data secure by preventing unauthorised access to the system and Setup program By default the Setup program is protected by a password The password can be a maximum of eight characters i e you can use any letter or number The password may be case sensitive Be very careful to choose a password that you will not forget and others will not be able to guess Caution You should change the default password as soon as you receive your notebook If YOU do not change the default password someone else may change it for you and prevent you from accessing the system If you forget your password you will need to ring the RM helpline or return your notebook to RM to be reset This reset is not covered by your warranty agre
30. our website at www rm com 52 4 Maintenance Service amp Troubleshooting 53 Chapter 5 Technical Information This chapter provides detailed information about your RM Mobile One notebook Battery Care Here is a quick list of Do s and Don ts for the care of your Li On batteries Do s e When you receive a new NoteBook or Tablet PC leave the battery to fully charge overnight e Condition a new battery by using it until it is fully discharged and then re charge it fully Doing this once a month will help to accurately calibrate your battery e Always ensure the battery is recharged as soon as possible after it becomes fully discharged A battery will be permanently damaged if left for an extended length of time in a fully discharged state e Remember that a Lithium lon battery will slowly deteriorate a new battery will always perform better than one that is 6 months old e Remember that the battery half life is rated for a certain total number of charge discharge cycles see your User Manual or Quick Start Guide for the rating For example a battery that is rated for 3 hours and 500 charge discharge cycles will still be considered as within specification even if it only lasts for 1 hour 45 minutes after 500 charge discharge cycles e Heat is the worst enemy of a battery Allow plenty of air to circulate around the Notebook Tablet PC so that the battery is kept as cool as possible when charging and also when in use If pro
31. pter 1 Getting Started and Chapter 2 System Description Refer to this manual whenever you need further information on how to operate your notebook 1 Introduction Safety Please read the information on this and the following pages It is important for your safety WARNING Electricity is dangerous it is vital to earth all mains powered equipment that is designed to be earthed This includes the notebook and any peripheral devices you may be using Even if a piece of equipment operates correctly this is no guarantee of electrical safety If in any doubt consult a qualified electrician Hazardous voltages are exposed if the cover of the notebook is removed This notebook is designed to meet EN60950 BS7002 and IEC950 safety standards which apply to information technology equipment including electrical business equipment RM products comply fully with the European Electromagnetic Compatibility Directive 89 336 EEC The relevant standards are EN50082 1 and EN55022 and these refer to _ Protection from spurious mains power interference _ Immunity from external radio frequency interference _ Safeguards against static discharges ESD _ Reduced radio frequency emission from PCs Plugs and Sockets The mains cable provided with your notebook comes with a sealed moulded plug so no wiring is required Always use the mains cable plug provided serted into a standard 8 pin power socket only Sockets should be earthed through
32. ral hardware options can be fitted in your notebook Fitting additional options upgrades the performance of the notebook and can increase its capabilities This chapter covers the following topics _ How to fit and remove memory modules _ How to fit and remove optical drives Selecting options A full list of the options that can be purchased from RM is given in the RM Systems price list Before buying an upgrade from a manufacturer other than RM we advise you to contact RM to ensure that the option you intend to buy is suitable for use with your notebook Fitting options Some hardware options can be fitted by you others must be fitted by RM If you buy an RM upgrade which can be fitted by you the upgrade is supplied with its own fitting instructions which you should follow However if you buy an upgrade from another manufacturer such as additional memory it may have no instructions and you may be directed to the notebook manufacturer s information i e this chapter Replacing Damage keyboards RM can directly supply new keyboards to replace damaged ones For more information contact Education Sales Desk on 0870 200 200 Protecting Against Static Electricity STATIC WARNING Before handling any of the components in the notebook take precautions against damage caused by static electricity on your body If you have an earthing wristband attach it to the power supply unit Make sure that it is connected to a metal p
33. s Drive Upgrades Your RM Mobile One notebook can have a number of different drive upgrades Your model may have a CDROM drive already fitted Specific fitting instructions are provided with all drive upgrades Fitting a Drive 1 Unscrew the 2 screws attaching the drive under the notebook 2 Remove the optical drive from the notebook 3 Slide the new drive into the bay and replace the two screws Specific fitting instructions are provided with all drive upgrades An optical drive upgrade may need extra software installed in the form of a drivers disk Chapter 4 Maintenance Service and Troubleshooting This chapter covers the following _ looking after the notebook _ moving and re packing the notebook _ returning the notebook for service _ Problem solving if things go wrong and you cannot sort out the problem contact RM Customer Support There is a current list of phone numbers in RM System Help 4 1 Looking After Your Notebook If you do not use the notebook for a while protect it with a dust cover General Maintenance Always make sure that the notebook is switched off before you attempt to do any cleaning Clean your notebook regularly Dust the keyboard monitor casing and notebook Use a damp cloth to remove stubborn grime The RM Mobile One screen is made of toughened acrylic Use special monitor wipes which are available from all notebook stores Do not use glass cleaner on the screen A cleaning
34. share devices such as printers and information A set of programs that translates commands given directly or through an application so that a notebook and devices attached to it can carry them out an interface which deals with several signals sent in parallel at the same time Usually one bit of a byte used to check that the byte has been transmitted and received correctly park PCI bus pixel port power supply unit PSU processor chip program PSU RAM real time clock RTC reboot refresh rate reset ROM screen mode Secure the heads of a hard disk so that they are not damaged if the disk is moved the hard disk fitted in your notebook has self parking heads Peripheral Component Interconnect a type of local bus see local bus The smallest entity which cab be displayed on a monitor when in a graphics mode Sometimes referred to as a dot A plug connector socket or interface The unit which supplies power to the notebook See CPU A complete set of instructions written in a notebook language for handling a particular task See power supply unit Random access memory also known as user or program memory which stores programs and data loaded from disk ready for processing A clock inside a notebook which keeps time whether the notebook is switched on or off See reset The number of times per second the graphics adapter sends an image to the monitor
35. t the disk cannot be used to start up boot the system Use another boot disk and follow the instructions on the screen Also check for viruses on your hard disk Technical Information Before you Ring for Help If you have tried the suggestions on the previous pages and the problem remains contact either RM or your supplier for help 1 Make sure you can provide full details of your system If you have not already done so fill in the form on the inside front cover of this manual so that you can give a quick reply to questions asked about your notebook Make sure you know the serial number and part number of your notebook when you ring RM You should also have your Service Call Number with you when you ring There is help on obtaining a service call number in RM System Help 2 Find out as much as you can about the problem and its effects so that you can describe it clearly If you can reproduce the problem note how you did it before calling 3 Make a careful note of the circumstances that led up to your problem _ What software was loaded _ What happened when you tried the suggestions given on the previous pages _ Have you changed any settings in the Setup program If possible ring RM with your notebook in front of you so that you can try out any suggestions given to you Please note Drivers manuals some applications Bios updates Frequently Asked Questions FAQ and technical support is provided free of charge on
36. the wiring system of the building and must be easily accessible Cables Check the condition of all cables and particularly mains cables regularly If any are damaged replace them immediately Place the notebook near to the socket to avoid trailing cables If you use an extension lead make sure it is three core and safely earthed Incorrect wiring can be fatal Fuses Always use a 5A fuse that conforms to BS1362 and is approved by ASTA for your RM Mobile One notebook Always keep the fuse cover on WARNING Never replace a blown fuse with one of a higher rating than the correct fuse Ventilation and Dust Protection Your RM Mobile One notebook has a cooling fan outlet on the base of the notebook Always make sure that all the ventilation outlets are not obstructed to prevent your notebook from overheating Unused expansion slots and unused disk drive bays should always be covered with the supplied blanking plates This will ensure the correct airflow inside your notebook and keep dust out Keeping the blanking plates in place will also prevent electromagnetic interference occurring between your notebook and other equipment Introduction Note that while hard disk drives are sealed against dust CD ROM drives cannot be protected in the same way and they may be damaged if you keep your notebook in an area that is very dusty Other Precautions WARNING Before adding or removing any adapter card or peripheral be sure to
37. tion on the hard disk contact RM Error Messages During Start up If a non fatal error is detected during start up i e an error which does not prevent the system from starting up an error message is displayed on your screen Note the error message and then press lt F1 gt to continue This section lists some of the error messages which are displayed and suggests how to correct the error using the Setup program There may also be some error message codes in the System board User Manual if supplied If an error message is displayed on the screen which is not listed contact RM for further information on the error which has been detected If the POST Power On Self Tests detect a fatal error during start up i e an error which will not allow the system to continue the start up procedure your notebook has developed a serious problem and you should contact RM for assistance Fatal errors are usually communicated through a series of audible beeps Note however that some notebooks always beep when the BIOS System Configuration screen is displayed to signal that the POST routines are finished Cache Memory Bad Do Not Enable Cache The external cache memory is defective CMOS Battery State Low The battery in your system which provides power to CMOS to store the system settings is low in power and needs to be changed or recharged depending on the battery type Leave the notebook switched on for 48 hours to recharge the battery
38. un Icon F5 Decreases display brightness Fn F6 Open Sun Icon F6 Increase display brightness Fn F7 LCD Icon F7 Toggles the display panel On and Off Fn F8 Monitor Icon F8 Toggles between display external monitor Fn F10 Speaker Icon F10 Toggles the speakers on and off Fn F11 Speaker Down F11 Decreases the speaker volume Fn F12 Speaker Up F12 Increases the speaker volume Fn Ins Numlock Ins Toggles on off Numlock Fn Del Scr Lock Del Toggles on off scroll lock 2 5 Instant Launch Keys The RM Mobile One is fitted with Instant Launch keys Internet Launch Key e Pressing this button will launch your Internet browser Email Launch Key Pressing this button will launch your Email application Touchpad Disable Dressing this button will lock your touchpad and preventing you from accidentally moving the cursor whilst typing Power Management Button The power management button toggles the power savings between various power saving modes e i Ga my Mode Super Hi me DVD Movie EmadOfice Presentation Audio Listening Names Performance Performance Performance Performance Performance Performance Performance Power i ACI Segment AC AC DC AC DC DC DC DC DC DC 2 6 Status Indicators 6 A 8B Drive Activity Indicator oaas that the RM Mobile One is accessing a drive such as the hard drive Number Lock m Indicates that the number lock is activated when lit Capital Lo
39. vided use the integrated legs under the Notebook to raise the notebook and improve air circulation e Remove the battery if storedg for several months the battery should be at approximately 50 charge or higher e lf you use a NoteBus or if charging your Notebooks or Tablet PCs in a confined space allow for adequate ventilation in order to keep the batteries as cool as possible Don ts e Do Not expose the battery to excessive heat or cold i e outside the range of 10 35 degrees Centigrade ambient e Do Not store the battery in a fully charged state store batteries with about 50 charge e Do Not allow a nearly flat battery to be unused for more than a month or so The battery will slowly discharge until it becomes fully discharged and this will permanently damage the battery cells e Do Not charge your Notebook Tablet PC inside a carry case the battery may overheat e Do Not charge your Notebook Tablet PC when stacked on top of each other the battery may overheat e Do Not place the AC adaptor on top of or underneath the Notebook Tablet PC especially when using a Trolley or NoteBus Remember Your battery is slowly degrading all the time even if it is not used Keeping your battery as cool as possible will slow down this degradation considerably Safety This product complies with EN60950 and IEC 950 standards for the safety of information technology equipment including electrical business equipment Ergonomics
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