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Eventide Atlas Series Recorders User Manual, version 1.8

1. Config Items Recorder Name IP Address Available Logged In Recorders I EIERE lv 2 lt Not Available gt 192 168 2 54 oO TT 3 VR 778 SN50 209 125 201 234 o Log Out Add Recorder Remove Recorders Refresh Appiy Current Figure 1 Administrative Client Startup screen The first time you run the client software you must specify the recorders to which you want to connect To do so click Add Recorder and enter the IP address of the recorder you wish to add in the New Recorder window You ll find the IP Address on the recorder front panel display by selecting the Configuration Info display After entering the IP address using standard notation e g 192 168 1 101 the selected recorder will be added to the main window and will be identified by its name and IP address E7 Atlas Series Server 1 8 User Manual 155 Two additional columns Available and Logged In will display the current status of the recorder e If you enter an invalid IP address you will be asked to re enter it e If you enter a valid IP address but no recorder can be found it will be listed as lt Not Available gt e If you enter a valid IP address the available column will be checked but you will be not shown as Logged In e Ina multiple recorder system click Add Recorder and fill in IP addresses until the list is complete SERVER LOGIN Select a recorder by clicking its number to the left of its name If you wish to log into multiple u
2. E e Use Recorder Configuration 1 6 or greater to log in to the server e Go to the Configuration Files area for the selected call recorder This is where configuration is performed that allows the call recorder to communicate with the VoIP gateway e From the Files column highlight the VoIP Configuration file Atlas Series Server 1 8 User Manual 250 Logger Config fel File view Help Files 192 168 2 13 48 8 lt unavailable gt Metadata Integration Ci defaut GIVR 778 SN90000162 cfg file for remote gatev Miscellaneous Call Suppression User Accounts Boards and Channels Logs and Alerts Text Files Metadata Fields Scheduled Recording Voip Configuration lt file retrieved gt Configuration files for YR 778 SN90000162 e This file contains information that defines all gateways that the call recorder should look for and communicate with Each line of the file contains the IP address of the VoIP gateway followed by a space followed by the number of channels configured for that gateway In the illustration above the gateway at this IP address 192 168 2 13 is configured for 48 channels e If your gateway is not yet configured add it here in this format If the call recorder came preconfigured from the factory to operate with a VoIP gateway this entry already displays You will however be required to change the IP address to whichever IP you have assigned the gateway on your network
3. Internal Clock above e Set the internal clock of the recorder to the wrong time so that time synchronization will be obvious e Set the recorder to match the time code source SETUP RS 232 TIME SETTINGS e Select the Format to match the generator s time format Format 0 Format 1 Format 2 GORGY and NIS are available DISABLE of course will prevent the RS 232 source from being used e Select the COM port to which the generator is connected If the display uses the notation dev ttySn then use SO for COM1 and S1 for COM2 For the VR615 there is no setting selection If the VR615 is using a label printer the printer uses COM1 and RS 232 time sync cannot be used For the VR725 and VR778 with a label printer the printer must use COM1 and you should set the recorder to use COM for the sync signal If there is no label printer you can select either port for the RS 232 time sync e Match the Baud entry to that of the generator e Select the Port settings to set the communications parameters for data bits stop bits and parity e Select Yes for Source supplies local time if your generator is on local time select No if it supplies UTC e Press the encoder wheel or OK to save the settings e Connect the time code generator to the RS 232 connector on the back of the recorder For the VR778 with a label printer leave the printer on COM1 and use COM for the generator e Observe the time display at the upper right section o
4. Select a drive and an action to perform Transter Period Transfer Eject Login Setup Recall Ug 90 2007 Archive Restore Drive Status DVD Idle Full Eventide media 2250 calls DYD idle used Eventide media 87153 calls The archive appears to have been created on a different recorder 91000077 Are you sure you wish to continue Continue In the Archiving section of the SETUP mode there is a menu item Archive restore If you insert previously recorded archive media into one or more drives it will allow you to select that drive with the knob and perform a restore operation i e copy the calls from that medium back to RAID Several checks are performed before the medium is transferred e Does the serial number of the recorder that recorded the archive medium agree with that of the destination recorder e Are the channel names of the recorder the same as the destination e Does the format of the data on the archive conform to that of the destination e Is there any problem with or damage to the archive medium to be transferred e Are all or some of these calls duplicates of calls already on the recorder a Ee Atlas Series Server 1 8 User Manual 121 e And the perennially popular Are you sure you want to go ahead with the transfer If none of these are appropriate for the medium or if you indicated that you wish to proceed the archive transfer will commence All drives opera
5. and the carrier If we receive the unit from you with apparent shipping damage we will notify you and the carrier In this case you must arrange to collect on any insurance held by you or your carrier We will await your instructions as to how to proceed with the unit but we will charge you for all repairs on damaged units Ek Atlas Series Server 1 8 User Manual 256 Who is covered under the warranty The warranty applies to the original purchaser of a new unit from Eventide or an Authorized Eventide Dealer Demo units are also covered by this warranty under slightly different circumstances see below Units that are used or have been used as part of a rental program are not covered under any circumstances It is your responsibility to prove or to be able to prove that you have purchased the unit under circumstances which affect the warranty A copy of your purchase invoice is normally necessary and sufficient for this If you have any questions about who is an Authorized Eventide Dealer call us Units with the serial number plate defaced or removed will not be serviced or covered by this warranty When the warranty becomes effective The one year warranty period begins on the day the unit is purchased from an Authorized Eventide Dealer or if the unit is drop shipped from Eventide on the day shipped plus a reasonable allowance for shipping delays This applies whether or not you return your warranty registration form W
6. arrow will become active again Selecting a hard drive archive from the left list will enable the Delete Archive button and you may click this button to delete the hard drive archive to free some space This is not implemented in 1 1 You must go the temporary directory and delete it manually 226 Appendix 8 The Channel Wiring for Eventide Analog Telephony Boards All Atlas series recorders that are equipped to record analog telephone calls POTS are furnished with one or more Eventide analog telephony boards Eventide provides 8 16 and 24 channel analog telephony boards The 8 and 16 channel boards may contain either standard or reverse pin outs on the Telco connector whereas the 24 channel boards all contain standard pin outs All boards are labeled with the number of channels and pin out type either standard or reverse except for very early versions of the 16 channel board If you have one of these unlabeled Eventide analog boards in your recorder it is a 16 channel board with reverse pin outs For standard and reverse pin out assignments see Table 5 Eventide Analog Board Standard Pin Outs 8 16 and 24 Channel Boards and Table 6 Eventide Analog Board Reverse Pin Outs The Eventide Quick Install kits available for these boards come with cables that compensate if necessary for the pin ordering so that when wiring the punch down blocks the lines are in order according to normal
7. Eror lt 112 gt requires board replacement if alert persists 9003 4 Failed to configure the board of type Take action based on eror lt 110 in position lt 111 gt Eror lt 112 gt 9004 2 DSP sync Enoron the board of type Possible connection error to input board lt 110 gt in position lt 111 sync error Board will recover automatically If alert count is lt 112 gt Overrun count is persists contact Eventide lt 113 9005 4 Failed to configure port lt 112 gt on the Take action based on eror board of type lt 110 gt in position lt 111 Eror lt 113 9006 3 Signal lost on port lt 112 gt 0n the board Input signal has been lost Check of type lt 110 in position lt 111 gt connections to input board 9007 3 Frameslost on port lt 112 gt o0n the board Contact Eventide of type lt 110 in position lt 111 gt 9008 2 AlSalam on port lt 112 on the board of Contact Eventide type lt 110 in postion lt 111 9009 2 Yellow alarm on port lt 112 gt 0n the Contact Eventide board of type lt 110 gt in position lt 111 gt 9010 2 LOSMF alam on port lt 112 gt 0n the Contact Eventide board of type lt 110 gt in position lt 111 gt 9011 2 LOCRC4MF alam on port lt 112 gt on the Contact Eventide board of type lt 110 gt in position lt 111 gt 9012 2 TS16RAI alarm on port lt 112 gt 0n the
8. Used Media Resume Archiving After halting the archiving process using the Stop Archiving soft key you can resume archiving where you left off by using the Resume soft key To resume archiving Select the drive and press the Resume button The calls should continue being archived at the point they left off The resume function will not be available on the disk if you have archived toa second disk in between the time you have stopped and attempted to resume on the first disk In other words if you stop archiving and the disk is only partially full use the same disk when you resume If you use another disk you will no longer be able to append files to the first disk Of course you can format the first disk to reuse it but you will lose the existing files This is a consequence of a feature that ensures that archives contain consecutive calls so that archives can be cataloged more easily While archiving the recorder maintains an internal pointer to the current file being archived If archiving is stopped and resumed the recorder compares the pointer to the most recent call on the disk If it matches then the Resume soft key will be displayed and calls will be archived consecutively Otherwise the Resume soft key will not be displayed and a blank archive medium must be inserted Ee Atlas Series Server 1 8 User Manual 142 Viewing Media Info You can view information about Recall Jul 27 2004 17 54 55 ED Drive Stat
9. 262 Scheduled Recording 84 187 189 190 191 192 Scheduled Recording Parameters 189 Scheduled Recording screen 187 Scripts custom 182 custom MDC 1200 170 GPIO 215 Searching Sorting and Playing Calls 130 Security 54 Security Groups 95 Selecting and Deselecting an Archive Drive 141 Selecting The Archive Period 144 Sequential and Parallel Modes 138 Sequentia Multitrac k 50 Server Login 156 Server Software Installation and Upgrade 207 Set Archive Time 69 147 Set Current Archive Time 147 Setting Current Archive Time 146 Setting Levels Thresholds and Hold Times 89 Setup RS 232 Time Settings 115 Setup Screen 37 Setup Archive Archiving type 65 Setup Archive Archive failsafe server 70 Setup Archive Archive protection period 66 Setup Archive Auto eject 67 Setup Archive Enable disable archive failsafe 71 Setup Archive Enable disable Label printing 67 Setup Archive Resume archiving on startup 68 Ee Atlas Series Server 1 8 User Manual Setup Archive Set current archive time 68 SETUP Clock 110 Setup Clock RS232 Time settings 114 Setup Clock I RIG B settings 113 SETUP Email 99 SETUP Network Archive 72 SETUP Network Settings 106 Setup Recording Audio segment length 92 Setup Recording Board configuration 78 Setup Recording Delete calls afterN days 90 Setup Recording Max of callsin DB 91 SETUP Security 9
10. Rotate the control knob to the left to slow down playback rotate it to the right to speed it up Note that playback speed is not an attribute that is saved with the playlist When all attributes for the playlist are defined press the More soft key to proceed e Anew set of Soft key values now display Click Save to save this custom playlist E7 Atlas Series Server 1 8 User Manual 50 Login Setup Info Recall Dec 13 2006 23 45 55 UTC Playlist UNSAVED multitrack skip silence not shared we Cai sting bi 2006 12 1 34 53 UTC 2006 12 13 SEES UTC 2006 12 13 23 34 53 UTC e From this screen use the Backspace soft key to delete the default playlist title Unnamed Playlist and enter your own Use the forward and backward arrow soft keys to position the cursor to insert a character e When finished click Done your playlist is now displayed with all others when you click the Show Lists soft key from the opening RECALL screen Recall Dec 132 23 51 05 UTC ioon ate re el S ist st Unnamed incident 5 test_playlist a No Rename Delete e Press the respective soft key to play the playlist rename a selected playlist or delete a selected playlist altogether N E Atlas Series Server 1 8 User Manual 51 Recorder Setup amp Administration 3 This section discusses setup and administration of the recorder from the front panel On entering Setup mode the following screen appears This screen is a
11. VA 725 SN70000597 Sunshine VA 725 SN70000039 Honeysu tAVR 615 SN60000189 Lilypad caVA 778 SN99000009 Water Lily VR 778 SN99000006 Whippoo e In Field Name enter user_id this name is not case sensitive and in the Field Type select string If you wish to be able to perform searches by this value check the Indexed checkbox When finished your screen should look like this E Custom Fields Kl userid sting o e Click OK and your workstation setup is now complete and ready to go SCH Series Server 1 8 User Manual 203 Newfor Client Activity Release 1 6 The Client Activity option allows you to view specific detailed information about all configured clients It is a read only resource that is accessed by clicking the Client Activity menu option Config Items BRecorders YR 778 SN91000 Miscellaneous Call Suppression HU ser Accounts Boards and Channels Logs and Alerts Text Files Metadata Fields Scheduled Recording Workstations Client Activity The screen refreshes to display client information across multiple criteria Client Activity Workstation User Client Id Application Login Time Logout License Client Client Address Time In Use Type Eventide 00 e0 18 96 89 d9 Eventide 2006 11 30 2006 11 30 No 1 192 168 2 11 MediaWorks 15 40 34 18 05 15 Eventide 00 E0 18 96 89 D9 Eventide 2006 12 06 2006 12 07 No 192 168 2 11 Mediadgent 17 50 57 19 28 19 Eventide
12. Viewing Media Info 143 VoIP 243 VOIP configuration file 183 Ee Atlas Series Server 1 8 User Manual VoIP gateway software upgrade 253 VoIP Gateway Configuration 174 VoIP Installation 246 VoIP Network Requirements 246 VOX 84 87 89 152 VOX Hold 85 VOX Min Max Cur 86 VOX Thrsh 85 Workstation Setup 198 Writing metadata to an archive 148 265 Ee Atlas Series Server 1 8 User Manual 266
13. has no effect on the actual serial number In the Limit Data Lifetime area of the screen you can denote the number of days data is retained on the server s hard drive Default is 30 days Additionally TEDS SCH Series Server 1 8 User Manual 159 New for Release 1 6 E you may designate the number of call records retained in the database Default is 1 Under Limit Segment Length you can set an absolute maximum time limit for each call record Default is 10 minutes Beneath Archiving Options you can designate the delay parameters for archiving a call In the text box following Archive Calls select the number of seconds you wish to wait before beginning an archive Default value is 12 seconds Next in the drop down list following the text seconds after the select either Start or End of the call After you modify archiving values you must re start your recorder for the new settings to take effect Any of the values described can be changed by simply overwriting them with new values and clicking Apply Atlas Series Server 1 8 User Manual 160 Call Suppression Recorder Config File View Help Config Items Description Phone Number amp Recorders amp VR 778 SN99000007 Grasshopp Miscellaneous f User Accounts f Boards and Channels Logs and Alerts Configuration Files Custom Fields Scheduled Recording Workstations Client Activity Archiving Suppress on match Record
14. or to blank panel units that may have the Eventide Touch screen Monitor attached When shipped with or as part ofa recorder the touch screen is pre calibrated You may need to perform this function if the adjustment drifts over time or if you have to replace the monitor There are two selections Coarse and Fine calibration Coarse allows you to coordinate the display with the touch screen at four points fine provides a 25 point calibration When performing this calibration use the pointer provided or an object with a reasonably sharp point as you want to get it as nearly precise as possible Select the calibration desired and touch the points as instructed by the program Note that you must touch AND HOLD the pointer on the screen until the program goes to the next calibration point This is different from normal operation in which you can just poke an item and have it register Atlas Series Server 1 8 User Manual 125 SETUP System Shutdown TEES TPES Always use System Shutdown to tum off the a recorder safely Do not force a shutdown with the power switch or by unplugging the recorder which can result in lost or conupted data System Shutdown WARNING Powering down Are you sure This section describes how to shut down the recorder For information on starting the recorder see Starting and Shutting Down To shut down the recorder you can perform a controlled shutdown or a forced shutdown In m
15. purpose of archiving backup and safety To create a metadata archive insert a DVD RAM medium in an available drive and format it if necessary Select Write metadata to archive and confirm you want to do so by pressing the YES soft key Remove the disk and store it with your archives To restore the metadata to the recorder insert the metadata archive and select Read metadata from archive and confirm the operation Unlike the calls themselves metadata takes a very small amount of space ona disk and the entire recorder can be backed up on a single metadata disk Metadata is stored in most cases the equivalent of forever and so the most recent metadata backup will suffice to restore this data to all archives Therefore you should determine a reasonable schedule for making these backups once a week perhaps and keep only a couple of disks in rotation for this purpose SETUP UTILITIES READ METADATA FROM ARCHIVE Setup Info Recall Jul 28 2005 18 11 30 EDT bt Network Archive b Recording Write logs to removeable media Write i R integrity check cal parse Ee Atlas Series Server 1 8 User Manual 124 Read metadata from archive restores the metadata saved in the above procedure After receiving the usual warning Yes deposits the information back on the RAID and associates it with the appropriate calls TOUCH SCREEN CALIBRATION COARSE AND FINE E This item only applies to the VR725
16. push the VR725 front panel power switch for up to one second e Do not pulse the switch for more than one second or else a forced shutdown occurs that can result in lost and corrupted data Eventide does not recommend forcing a shutdown but if it becomes necessary see Forced Shutdown on page 127 for more information RECORDING General Once you have set the recorder s internal clock configured the input board or boards and configured the channels you are ready to begin recording There is no record Start Stop control Recording begins when the input lines are connected and an appropriate signal triggers recording When a channel is recording the channel indicator on the INFO screen will show flashing red RAID Calls are recorded to a RAID system which is an abbreviation for Redundant Array of Independent or Inexpensive Disks The RAID status menu item just below Configuration Info gives information on the logical RAID type the partitions and the physical drives and additional information as described earlier Information included on this screen includes array status capacity including percentage filled and history The Status item is of particular interest in that it shows at a glance whether the array is operating normally is Rebuilding as it will do when a new installation is made or a drive has been replaced or operating with reduced redundancy if a drive is defective Ee Atlas
17. record Record on day XX of the following months The day of the designated month on which you would like to record Select Month s Check all months you want to apply this scheduled recording At least one month must be selected as many as twelve may be selected BZ Atlas Series Server 1 8 User Manual 191 e One Time The entry screen s Parameters area displays with the following fields Now Neyer 12 15 2006 04 17 48PM 04 17 48 PM Figure 33 Scheduled Recording One Time Parameters One time only recordings use the general parameters described above section and do not require any time specific designations Archiving Archive Drives Recorder C onfig Config Items Recorders Z IVR 615 SN69000001 Hyacinth _ Status Ti fVR 725 SN70000596 Moonbeam No disk Scheduled Recording Workstations VA 725 SN70000594 Bluebird VR 725 SN70000897 Sunshine VR 725 SN70000039 Honeysuckle GVR 615 SN60000189 Lilypad The DVD RAM view SCH Series Server 1 8 User Manual 192 There is an Archive Control section common to all drive types 1 The left most button changes based on context It can be Start Archiving Resume Archiving Begin Standby or Cancel Standby 2 Set Current Archive Time This opens a dialog box that allows you to set the current archive time on the selected drive 3 Period Archive There is also a set of Standard Parameters common to all drive type
18. 05 10 26 05 10 26 Channel 005 10 26 jj 005 10 26 005 10 26 2005 10 26 13 08 11 EDT 0 00 19 2005 10 26 13 08 11 EDT 0 00 19 Select All 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 N e To select individual channels highlight the channel and press the Toggle soft key A check mark with display in that channel s checkbox to its left to designate that it has been selected e To deselect a channel highlight one that has been selected and press the Toggle soft key The check mark will be subsequently removed from its checkbox e To select all channels press Select All When all channels are selected this soft key switches to Unselect All e When all channels you want to include in the search are selected press OK The search will now be performed and display all records meeting your channel criteria By Call Length The By Call Length filter allows you to select audio records by their duration e Press the Filters soft key from the RECALL screen s main display when the Filter window displays highlight By Call Length N E Atlas Series Server 1 8 User Manual 43 Recall Oct 26 2005 13 13 14 EDT stat Tine Duration 2005 10 26 13 12 16 EDT 2005 10 26 13 12 16 EDT 2005 10 26 13 12 16 EDT 2005 10 26 13 12 16 EDT 2005 10 26 13 12 16 EDT 2005 10 26 13 12 34 EDT 2005 10 26 13 12 34 EDT 2005 10 26 13 12 34 EDT 2005 10 26 13 12 34 EDT 2005 10 26 13 12 34 EDT 2005 10 26 13 12 34 EDT 2005 1
19. 07 27 17 30 43 UTC Code 8009 Archive Failsafe Mode Canceled by us 2005 07 27 18 38 43 UTC Code 8009 Archive Failsafe Mode Canceled by us 2005 07 28 00 14 30 UTC Code 25 this is a test email sent from logger VR Bottom The Alarm Log History screen displays important and potentially critical events in the operational history of the recorder This is valuable both for diagnostic purposes and to determine if settings have been changed These messages can also be selectively emailed to users This log can become voluminous and the Top and Bottom soft keys along with the scrollbar speed navigation through the entries SETUP SYSTEM INFO ENABLE DISABLE VERBOSE LOGGING Info Recall Jul 28 2005 20 50 04 EDT Enable Cancel N E Atlas Series Server 1 8 User Manual 63 This function when enabled places additional information in the system logs The Enable key toggles the function and switches the soft key between Enable and Disable OK accepts the final decision Ee Atlas Series Server 1 8 User Manual SETUP Archive This section discusses only a portion of the very important subject of archiving In particular it covers the mechanics of setting up the recorder to archive in the manner and according to the philosophy decided for your site Additional details are found in the discussions of actually selecting using and recycling archive media Archiving type Archive protection period Auto ej
20. 2 aa os vies2 DiGeo 1 CIS DIGS DIG 0 4 46 DIGS DIG 0 0 DIG 3 0 DIG 0 0 48 98 Dan AEN 49 09 4 5V GND 50 100 GND a Figure 36 GPIO Board Pin Assignments NI PCI 6527 Ee Atlas Series Server 1 8 User Manual 217 Appendix 5 NIST Time Servers You can search the web for NIST Time Servers Historically a list of National Institute of Standards and Technology NIST internet time servers can be found on the web at http www boulder nist gov timefreq service time servers html This list provides each server s name IP address and location It is probably best to select one near to your location If you have difficulty with using a server name you can access the server using the IP address instead Ee Atlas Series Server 1 8 User Manual 219 Appendix 6 Eventide VR778 or VR725 with DDS 4 Tape Drives Overview With DDS 4 tape drives installed in the VR778 or VR725 archiving is different than with other types of removable media such as DVD RAM This addendum discusses considerations when using tape for archiving The Operator s Manual describes all aspects of these recorders in detail Plead read the Operator s Manual before reading this document so that you will understand the differences between a recorder with DVD media and a recorder with DDS 4 tape LOADING A TAPE AND PREPARING FOR ARCHIVING To prepare the VR778 or VR725 to archive to tape e Make sure the tape is not write protect
21. 21 58 08 AMST from an archive To choose the 2004 06 30 21 58 06 AMST 2004 06 30 21 56 06 AMST RAID press INFO and make sure 2004 06 30 21 58 06 AMST y 2004 06 30 21 58 06 AMST that none of the archives are 2004 06 30 21 58 06 AMST 2004 06 30 21 58 06 AMST displaying the message Playback EA 21 paces AMST If an archive is displaying Playback then select it with the scroll wheel or touch Filters Playlist Columns screen mouse and press Stop Browsing Then press RECALL To choose an archive press INFO and select the archive drive with the scroll wheel or click the bar with touch screen or mouse Press Browse Archives and wait for the display to indicate Playback Then press RECALL E7 Atlas Series Server 1 8 User Manual 130 A list of all calls stored on the chosen medium will be displayed in tabular format Filtering and Searching Using the front panel to scroll through hundreds or thousands of calls is not practical To search for particular calls or groups of calls you can place filters on the list of calls Pressing the Filters soft key from the RECALL screen brings up a list of parameters that can be filtered e Channel Number e Call Length e Date and Time e Outgoing Dialed DTMF digits e Incoming CLID Calling Line Identification e Call Direction Start Time Duration mm Cup Direction Saved Suppressed Unsuppressed 2005 03 17 15 437 ITC nn e Ifthe c
22. 26 13 14 25 E 005 10 26 13 14 25 E 005 10 26 13 14 25 E 005 10 26 13 14 25 E 005 10 26 13 14 25 E 005 10 26 1 2005 10 2 Cancel e The cursor displays initially in the Calls after date range entry field Depending on your interface use the forward or back soft keys or the up and down arrow keys to move the date ahead or back Note The mechanics of the Date Time Range filter vary depending on your display system For users of the VR725 which employsa touch screen and mous support the datesand timescan be changed by using the up and down anow keysnext to each field Move to another entry field by clicking on it or touching it Forall other Atlas models soft keysare provided forback and forward navigation and a Switch soft key is provided fortoggling between entry fields e Move to the Calls before and enter these date and time parameters When finished click OK and the search will return all audio records between the dates and times you selected By DIMF Digits Use the DTMF Dual Tone Multi Frequency Digits to filter all calls by this audio record value e Press the Filters soft key when the Filter window displays highlight DTMF Digits The DTMF Digits selection window now displays E Atlas Series Server 1 8 User Manual 45 4 2005 10 26 13 13 42 EDT 2005 10 26 13 13 42 EDT 2005 10 26 13 13 42 EDT 2005 10 26 13 13 42 EDT 2005 10 26 13 13 42 EDT 2005 10 26 13 14 25 EDT 2005 10 26 13 14 25 ED
23. 58 06 AMST 0 00 16 13 2004 06 30 21 58 06 AMST 0 00 16 2004 06 30 21 58 06 AMST 2004 06 30 21 58 06 AMS Columns Likewise for 24 channels 32 channels and so on This is a good time to make sure you see the expected number of channels Press the RECALL button No calls are listed at this point When calls are recorded they will be listed as seen in the figure to the right and may be played back e Select the SETUP mode and scroll through the items Try these exercises If you need a hint scroll to the item in parenthesis e Read the default IP address and net mask of the recorder IP Address e Change the IP address IP Address e What time zone is the recorder set to Change it to your local time zone you can change it back later if you want to Time Zone e What is the recorder s Login Setup info Fecal Wu 20 2004 16 46 35 ED internal date and time Change them Date Time e Read what types of EE Enable Disable DHCP IP Address the recorder Board Gateway Broadcast Netmask Power system down boards are installed in Configuration e Change the DETECT setting of Channel 5 Put it back to the Y Eke Atlas Series Server 1 8 User Manual 26 original setting Channel Configuration e Toggle AGC for Channel 6 Channel Configuration e Read the serial number of the unit from the front panel Serial Number e Shut down the unit as follows Go to SETUP Choose the item to perform
24. A full medium is inserted Print Label Browse Archive Back The medium is preparing for browsing Browsing means the viewing searching and playing back of calls While preparing the recorderis loading the calls from the archive into an intemal database The medium is ready for browsing Only one drive ata More Media Info Print Label Stop Browsing Back time can be ready for playback the Recall screen identifies that drive and shows its calls The progress indicator provides a graphic view of the remaining capacity of the archive medium Aseach call is archived the start time and date of the call are displayed Other messages can appear in the rectangle such as those that identify media that contain Eventide configuration or metadata Ee Atlas Series Server 1 8 User Manual 140 Selecting and Deselecting an Archive Drive Scroll wheel Turning the wheel will bold the designator of each drive successively When the desired drive is selected press the wheel Touch screen Simply click on the horizontal bar of the desired drive Once a drive has been selected the Archiving soft keys will appear on the screen For the steps below press the More soft key as necessary until the listed soft key appears To deselect Archiving mode click the More soft key as often as necessary until the Exit soft key appears then click Exit Opening Closing the DVD RAM Drive The drive can be opened
25. Accounts Users Boards and Channels T Channels Boards E Channel Groups Glo and Alerts E Alerts Alert History Statistics Email Server ee Files Custom Fields Scheduled Recording AWorkstations Client Actryvity _BiArchiving Archive Drives Centralized Archive Failsafe i Centralized Archive Sources Figure 6 Config Items administrative options E7 Atlas Series Server 1 8 User Manual 158 Miscellaneous E Recorder Config File View Help VR 778 SN90000163 Call Suppression User Accounts Boards and Channels Metadata Fields Scheduled Recording Workstations Client Activity H default tAVR 778 SN50 Tremblant default R 778 SN90000071 Figure 7 Miscellaneous Configuration screen The Miscellaneous Configuration screen allows you to modify the call recorder naming conventions and other associated general options The Recorder Name and Facility Name respectively default to the recorder model number and serial number and the designated owner For either you can change the settings by simply typing in replacement information and clicking Apply The significance of the System Options is discussed in the SETUP section The Recorder Name and Facility Name are simply for your convenience in identifying units and have no operational significance For example you can change the displayed default model serial number to something that better identifies it in your facility This
26. Atlas Series Server 1 8 User Manual 172 Ai Logix NGX Board Configuration 2R Recorder Start Channel The first in a block of channels assigned ES to the board in the context of the recorder System Start Channel The first in a block of channels assigned to the board in the context of the system May be different than the Recorder Start gt Channel if there is more than one recorder Compression Algorithm 13KBPS GSM PBX Type Nortel Meridian Telco Encoding Law mu Law Cancel Figure 16 Ai Logix NGX Board Configuration screen Descriptions follow for each area of the screen e Recorder Start Channel Displays the first channel number for the block of channels that are assigned to this board at the factory Do not change e System Start Channel Displays the first channel number for the block of channels that are assigned to this board at the factory when the recorder is used in a multi recorder setup e Compression Algorithm Assigns a compression algorithm for use with the board Options include 13 KBPS GSM 16 KBPS ADPCM 32 KBPS ADPCM and 64 KBPS mu law e PBX Type Lists all supported PBX types e Telco Encoding Law Supported encoding types are A law and mu law Al Logix E1 T1 Configuration The Administrative Client also supports operation with AI Logix E1 T1 boards Ee Atlas Series Server 1 8 User Manual 173 Ai Logix DT Board Configuration Board and Port Types Ai Logix 6409
27. Atlas Series Server 1 8 User Manual 247 Ei Parrot DSC Maintenance Tool File Settings About gt ip list 33 Current IP list total entries 18 ch i codec vlan time 192 53 103 103 00 04 Sa 6a 49 66 192 168 1 38 00 01 02 3f b c 192 168 2 1 00 04 Sa 6a 49 66 192 168 2 10 00 16 76 8b 05 07 192 168 2 13 00 08 al 00 d 6 6f 192 168 2 14 00 80 ad 7a 82 73 192 168 2 50 00 01 02 63 86 36 192 168 2 63 00 07 32 00 f4 4e 192 168 2 153 00 04 13 24 6c 98 192 168 2 156 00 80 ad 7a 82 73 192 168 2 209 00 04 f 2 04 e7 0d 192 168 2 232 00 04 13 24 65 bl 192 168 2 233 00 80 ad 78 21 fa 192 168 2 235 00 13 Z0 08 60 88 192 168 2 237 00 13 20 09 fb 94 192 168 2 239 00 04 f 2 04 eb 4a 192 168 2 246 00 11 11l el le 34 193 120 10 3 00 04 Sa 6a 49 66 0 0 0 0 0 0 0 0 0 0 0 0 W W 0 0 0 0 Each line in this report describes one detected system on the network Descriptions follow for each column displayed adap The number of the Ethernet adapter on which this device was seen This numbers reflect the values you enter in the Selected Adapters section of the configuration file for the gateway in Recorder Configuration ch The channel number if any you have assigned to this IP or MAC address ip The IP address of the device mac The MAC address of the device prot An A displays in this column if this device is sending or receiving data on a port you designated as an audio port A P displays if the port is designated a si
28. E Note It is required that Hostname and Share Name be configured in order for network archiving to be enabled Setup Network Archive Enable Disable Network Archive Check to enable or uncheck to disable the Network Archive feature N E Atlas Series Server 1 8 User Manual 72 SETUP NETWORK ARCHIVE HOSTNAME Info Recall Jul 27 2005 19 30 26 UTC Backspace Cancel Hostname the NETBIOS or DNS name of the server where the archives will be stored This server must be a Microsoft Windows server or other system that emulates Microsoft Windows file sharing SETUP NETWORK ARCHIVE SHARE NAME Setup Info Recall Jul 27 2005 19 31 03 UTC Archive failsafe server Enable disable archive failsafe Archive failsafe behavior Network Archive Backspace Cancel Share Name the name of the share on the server where the archives will be stored Microsoft Windows syntax for specifying a network location is Hostname Sharename EN E ES Atlas Series Server 1 8 User Manual 73 For example if your network administrator has specified that your Atlas Archives can be stored at BigServer AtlasArchives the NAS Hostname should be configured as BigServer and the Share Name should be configured as AtlasArchives SETUP NETWORK ARCHIVE WORKGROUP Setup Info Recall Jul 27 2005 19 31 33 UTC Archive failsafe server Enable disable archive failsafe Archive fallsafe behavior Network Archive
29. Eventide 8 or 16 channel analog telephony boards In this case the signal is output on the first pair of output pins on the GPIO board pins 51 52 on 48 channel GPIO board or pins 31 32 on the 24 channel GPIO board The GPIO board requires an add on license key Notch Filter Frequency Specifies a frequency to be filtered The notch filter detects and filters out a single frequency pilot tone line proving tone or guard tone from a two way radio signal so that the voice data can be more clearly understood You can specify any frequency in the range 200 3200 Hz Some commonly used tones include the following in Hz 1950 2100 2175 2300 E Atlas Series Server 1 8 User Manual 169 New for Release 1 8 Ee Atlas Series Server 1 8 User Manual 170 2323 2600 2800 2970 The filter operates with a minimum notch depth of 55 dB and bandwidth of 3 maximum at 3 dB This feature is supported on Eventide analog telephony boards only Enable MDC 1200 Enables MDC 1200 decoding which will decode leading or trailing audio frequency shift keying AFSK data in two way radio signals and provide the four digit unit ID of the transmitting radio unit Other MDC 1200 data such as emergency alarm pre defined status message selective call call alert and radio check can be obtained using custom scripts MDC 1200 decoding is supported for analog telephony boards only and requires an add on software license key To obtain the ra
30. Gateway Net mask Network 108 Setup Recording C hannel Configuration 81 Setup Security Logins Required 93 SETUP Utilities 117 Setup Utilities Arc hive restore 121 122 Setup UtilitiesRead configuration from archive 120 Setup Utilities Read metadata from archive 124 Setup Utilities Write configuration to archive 118 Setup Utilities Write logsto removable media 117 Ee Atlas Series Server 1 8 User Manual Setup Utilities Write metadata to archive 123 Severity level for alerts 234 Shutdown controlled 126 forced 127 SNMP configuration file 182 SNMP monitoring 182 SNMP trap actions 183 Software Upgrade Installation Process 208 Software version 13 Start Archiving 142 Starting and Shutting Down 128 Statistics screen 178 Stop Archiving 142 System Info 53 55 61 System Info RAID Status 130 System Shutdown 54 Tested UPS units 31 Text Files screen 181 The Channel Wiring for Eventide Analog Telephony Boards 227 Time Code Synchronization Over RS 232 114 Toggle soft key 43 150 Tone guard pilot line proving 169 Touch screen calibration coarse and fine 125 TRV 84 86 87 TRV Hold 85 TRV Min Max Cur 86 TRV Thrsh 85 Unpacking the Recorder 14 USB connectors 18 23 31 264 User Accounts 163 User information screen Modify mode 165 Using Filters 41 Utilities 54 Varispeed 40 VarnSpeed Scrub 50 Version 13 Viewing Calls 130
31. Provides methods for saving recorder configuration and metadata Utilities info and migration aids System Shutdown Provides a controlled or safe and orderly shutdown of the recorder E Atlas Series Server 1 8 User Manual 54 SETUP System Info System Info provides data about your recorder This information is especially valuable if you encounter problems or unexpected operation If you ever require technical assistance with your recorder this is the first place we and you should look for the information needed to help RAID status Serial number View alarm log SETUP SYSTEM INFO CONFIGURATION INFO Jul 28 2005 20 29 27 EDT Login Setup Info Recall Logger name VR 615 SN6000 1254 IP Address 192 46 153 247 MAC Address 00 07 E9 39 EF 30 Release 1 3 0BETA 206 Time zone America New_York Analog Telephony board info Number of Boards 1 Active Board Count 1 Active Channel Count 16 Total channels in system 16 OK This Version Info screen displays the following settings Recorder Name model and serial numbers concatenated This name also will be displayed by the optional Eventide remote client software IP Address a 4 octet address for network connections MAC Address the fixed hardware level address of the recorder N E Atlas Series Server 1 8 User Manual 55 Release the software version number Time Zone the recorder s internal time zone settings displayed as the selecte
32. Recorders Login Name Eventide Can change password lt unayailable gt GiVR 778 SN99000002 Seiu ENEE RE Miscellaneous First Middle Suffix Call Suppression User Accounts Groups Admin Research Monitor Boards and Chan Archiver Maintenance Database Logs and Alerts Text Files 7 Metadata Fields site Channa Scheduled Recor Channel Ids A Workstations Client Activity Channel Names VR 778 SN50 4 Accessible ROD Channels Alo 8 Email Notifications Address I Create New Modify Delete View User Accounts Apply Modified Figure 10 User Administration screen This window serves the same purpose as the User Administration function on the server see the SETUP section It also has the added capability to compare user listings on multiple recorders and highlight in blue or red users for which information differs between recorders You must have active connections for all recorders you wish to compare The illustration shows the View User Accounts window which is accessible exclusively in read only mode It shows the users only on the selected recorder If there are users on other recorders that match or partially match each other but have no counterpart on the selected recorder they do not display To delete a user select the user with the mouse click Delete and choose whether that user should be deleted from the selected recorder or from all E7 Atlas Series Server 1 8 User
33. Series Server 1 8 User Manual 129 Some models of the recorder are available with drive hot swap capability That will also be shown in this display Complete details on the RAID status display is found at Setup System Info RAID Status SEARCHING SORTING AND PLAYING CALLS General You can view a list of calls on the RAID or on an individual archive You can add filters to help you search for a call or group of calls And you can play back individual calls through the recorder s front speaker or headphone jack Considerations You may find it more convenient to use the MediaWorks or MediaAgent remote clients for viewing and playing back calls The front panel has limited display space so even with filtering you may have to do a lot of scrolling to find your calls Horizontal space is very limited so you will not be able to display more than a few columns at a time And it may take more time for the calls to be retrieved and displayed from the front panel than from the remote clients Lastly the remote clients have functionality not available from the front panel for example the ability to play back multiple calls with a single command Viewing Calls Recall J21 2004 16 22 11 ED Login Setup Info To view a list of calls first choose _ channel start Time 2004 06 30 21 58 06 AMST whether you want to view calls 2004 06 30 21 58 06 AMST 2004 06 30 21 56 06 AMST from the RAID hard drive or calls 2004 06 30
34. VR615 and the VR778 The VR778 in its standard configuration has two DVD Combo drives and a CD RW drive The VRO615 has a single DVD Combo drive Available optional drives include e Iomega REV drives e DDS 4 tape drives e Removable hard drives and e Solid state drives for special applications The display presents information on the operation of the recorder The bottom row of keys is referred to as the soft keys and their function is defined by the bottom line of the display which changes depending on context The side keys have fixed functions and are referred to as mode keys sl Atlas Series Server 1 8 User Manual 17 The Knob and keypad are used for data selection and entry Frequently an item is scrolled to by turning the Knob and then selected by pressing it The keypad enters numeric and other data There are three LEDs to the left of each archive drive READY indicates that there is a medium in the drive RECORD indicates that the drive is archiving FAULT indicates that there is a problem with the drive or medium The power switch is operated with a key two of which are supplied Note You should avoid using this switch to power down the unit Use it to power up only The audio section provides a headphone jack and volume control for it There is also a constant level Line Out jack The USB connectors are for alphanumeric keyboard connection or modem
35. When you are finished restoring your archives be sure to restore the metadata archive disk as well Potential Problems As we have said the process is automated At least for an upgrade beyond inserting removing the disk removing applying power and exhibiting patience there is little for you to do The most common problem we have observed has been failure of the upgrade drive the one in which you place the CD ROM to recognize the medium If this happens the recorder just powers up normally and the CD never ejects In sucha case manually eject the CD and again shut down the unit Next visually inspect the medium confirm it has no scratches it s clean it s right side up and it s carefully centered in the drive tray Then try again If the drive persistently refuses to recognize the CD yet works correctly when archiving you probably have a defective upgrade CD or one that differs enough from the drive s calibration to make reading the CD problematic You can try copying the CD ROM to another blank burning a new one requesting a replacement etc Much less common The CD can t be read completely and the upgrade install process hangs up and the CD does not eject In either case try the procedure again from the beginning For an installation no damage will be done as long as the install eventually completes correctly For an upgrade there is a possibility that configuration information will have been lost in which ca
36. an existing field highlight its respective number to the left of its name and click Modify If the field has been designated as editable you will access the same screen described above with that field s information displaying If the field is not editable you will receive the following message E7 Atlas Series Server 1 8 User Manual 185 N Eventide Recorder Config i The custom field test is not modifiable OK Figure 25 Custom Field Not Editable message After you access the Edit screen you are permitted only to modify two aspects of the field Verifier and Allow Modification If you need to change the name of a field or any other characteristic not supported by the Edit mode you must delete the field and re enter it with the new attributes To delete an existing field highlight its number and click Delete The following confirmation window then displays Confirm Delete Custom Field A re you sure you want to delete the custom field test Yes No Figure 26 Custom Field Delete Confirmation message Click Yes to proceed click No to cancel the action E7 Atlas Series Server 1 8 User Manual 186 New for Scheduled Recording Release 15 e Recorder Config File Yiew Help test schedule 1 S Miscellaneous test scheduled Call Suppression wVR 778 SN99000002 VR 778 SN50 Figure 27 Scheduled Recording screen The Scheduled Recording configuration allows you to
37. associated accessories If the equipment appears damaged contact Eventide right away and save the damaged box and packaging Check that the unit is delivered with the expected configuration and accessories The packing slip states the contents In addition the box will include e A configuration sheet indicating installed audio input boards and other I O boards e A warranty registration card e One archive medium per archive drive e One power line cord per power supply e Two server software disks one labeled install and one labeled update and e This system manual e Two keys We strongly recommend that you keep one of the keys as a spare and put it in a safe place Other accessories may be included depending on your order For example you may receive client disks Sections 2 and 3 provide instructions for the client software Ee Atlas Series Server 1 8 User Manual 14 General Specifications VR615 AND VR778 The Eventide ATLAS series of digital recorders is based on very similar server recorder software and identical client PC user software The primary differences among different units in the product line are physical e g size power storage configuration etc The following table highlights the differences among the products This is a summary only and does not replace the individual unit specifications Table 1 Specification Summary for VR615 and VR778 Product view Atlas VR61
38. by pressing the eject button on the drive itself only if the drive is empty For security reasons both to protect operations in progress and to protect the archive media media cannot be ejected from the open close button on the drive panel itself To eject these disks e Press the Eject soft key e To close the drive simply push it back in or press the open close button on the drive panel Formatting Archive Media All archive media used with the Eventide recorder must be formatted To format a disk e Place the medium into any of the recorder s drives e Select that drive by turning and pressing the scroll wheel or by clicking its bar e Press the Format soft key e Press Yes at the prompt When format is complete the display will say Idle Blank Media with no calls recorded Ee Atlas Series Server 1 8 User Manual 141 Start Archiving Once the medium is formatted archiving can begin Select the drive and Press the Start Archiving soft key The display will say Recording with the start date and time of each call as it is being archived The calls counter will increment Stop Archiving The correct method of halting the archiving process is through the Stop Archiving soft key This will ensure that the process completes cleanly so that the archived data does not become corrupted To halt archiving Select the drive and press the Stop Archiving soft key The display will say Idle
39. caller if this data is available from your central office e Direction Not used at this time It will always say Unknown e Saved Calls can be tagged so that they will not be erased when the hard disk fills up If the call is tagged to be saved this field will say Y e Suppressed If checked the call has been suppressed e Unsuppressed If checked the call has been unsuppressed To change the displayed columns RECALL gt Columns gt lt select or deselect the desired columns by toggling the associated checkbox gt gt OK Depending on the width of the column data you may have to remove columns before adding new ones E7 Atlas Series Server 1 8 User Manual 133 Playing Back Calls Playing back calls from the front Login Call playback panel is simply a matter of scrolling to and selecting the desired call by Hi Plasing at 15 41 39 either pressing the scroll wheel or clicking on the call The call will play 200 07 22 15 41 27 EDT 2004 07 22 15 41 27 EDT through the front panel speaker or 2004 07 22 15 41 27 EDT 2004 07 22 15 41 27 EDT through the headphones A progress D004 07 22 15 41 27 EDT A S 2004 07 22 15 41 27 EDT counter and location indicator will be 2004 07 22 15 41 27 EDT 2004 07 22 15 41 27 EDT displayed as the call plays apna ak oo 164137 EDT 2004 07 22 15 41 27 EDT Loop Start Loop End Resume Cancel loop To fast forward or fast reverse ati GE oe ii through the call
40. click Cancel to abort the process and leave the values unchanged DELETING AN EXISTING WORKSTATION From the Workstation main screen highlight a workstation location you would like to remove and click Delete The following confirmation screen now displays Delete workstation x 4re you sure you want to delete the Following workstation Name WS One Mac address 01 02 03 04 05 06 Yes No Click Yes to permanently delete the selected workstation click No to cancel the action FINAL WORKSTATION CONFIGURATION METADATA TAGGING Finally to complete workstation setup you must create a new metadata field called user_id This field is automatically populated by the caller ID value associated with an incoming call to a workstation and is stored in the system s metadata tables Note You must have read write authority in orderto complete this process Ee Atlas Series Server 1 8 User Manual 202 To perform this action e Go to the Metadata Fields option beneath the Logs and Events directory tree and click Add to launch the User Defined Metadata window below Recorders R 615 SN69000001 Hyacinth Miscellaneous Call Suppression User Accounts Boards and Channels Logs and Alerts Configuration Files Custom Fields e A D Scheduled Recording ki Custom Fields S Kc Workstations Client Activity Archiving MES SN70000596 Moonbe tAYR 725 SN70000595 Hummin tAVA 725 SN70000594 Bluebird
41. configuration to archive Read configuration from archive Archive restore Write metadata to archive Read metadata from archive Post burn whee R integrity check Don c oars SH an fine SETUP UTILITIES WRITE LOGS TO REMOVABLE MEDIA Login Setup Info Recall Jul 28 2005 18 H System Info Archive Network Archive amp Recording E Security H E mail Network Settings Clock ARNING g Read configuration from archive Archive restore Write metadata to archive Read metadata from archive non burn DYD R integrity check chscreen calibration coarse BZ Atlas Series Server 1 8 User Manual 117 The system logs contain many clues and information that can help diagnose problems with the recorder Especially if your recorder isn t connected to the internet it may be necessary to send this log information to Eventide to assist in finding a problem The procedure for using this function is to simply insert a blank formatted archive medium in the recorder select Write logs to removable media and select Yes when asked to confirm your wish You must use a separate disk for each different utility item to be saved Login Setup Info Recall Jul 28 2005 18 17 21 EDT Network Archive amp Recording e Security HE mail amp Network Settings amp Clock Utilities Write eet to removeable media Write cc Read coiis n Logs have been successfully saved to the top Archive Write metadata to arcnive Read me
42. connection used for remote diagnostics EN A E Atlas Series Server 1 8 User Manual 18 REAR PANEL DETAILS bib dbudbdededdudddd 192020982888 Typical VR615 Rear Panel Shown connected are the AC power and Ethernet port The connector on the lower right is for the single 16 channel analog telephony board Power Supply 87654321fedcba Typical VR778 Rear Panel with Slot Labeling This VR778 shows connections to the dual redundant power supplies and the Ethernet port The four large connectors in the center are for the four 16 channel telephony boards in this unit The small D connector on the second panel from the right is an RS 232 connector for the optional label printer Slots 1 through 8 can contain telephony boards Slot 1 holds the lowest numbered channels Ee Atlas Series Server 1 8 User Manual 19 VR725 amp BLANK PANEL UNITS These members of the Atlas series use either a touch screen display which acts both as a monitor and a mouse or an external standard computer monitor and mouse All operations performed by the front panel controls on the VR615 and VR778 can be performed by the touch screen The Atlas blank panel models are lower cost alternatives for those who intend almost all operation to be remotely controlled over the network Installation can be accomplished with a borrowed monitor mouse and keyboard Product view VR725 VR778 Biank Panel F
43. e Setting facility name e Call suppression configuration e Compare user accounts on multiple servers e View call and archiving statistics logs Newfor e Editing configuration text files o e Editing user defined metadata custom fields e Setup scheduled recording The PC based Administrative Client is very similar to the SETUP function on the server Which one you use in a given instance is largely a matter of preference Insta lla tion The user installing the program must have Administrator permissions for the workstation on which the installation is being performed e Insert the CD and click on the vrSeriesClients icon Click NO when you are asked about limited user accounts e Read and agree to the License Agreement Eke Atlas Series Server 1 8 User Manual 153 e Select which programs to install Eventide recommends installing the Administration Client only on computers where people are authorized to perform administration of the server functions e Click NEXT and accept the default directory for installation unless there is a very good reason for doing otherwise e Click Install e A window will appear showing progress During the installation a window asking about permissions will appear Click No e Click Close If you are installing the Eventide client software from a Windows Administrator account but want it to be used by people with limited user accounts the procedure is as follows e Insert the CD a
44. file for remote gateway is downloaded to the call recorder from the VoIP gateway As such it will not display until the presence of the gateway has been detected on the network by the call recorder A majority of lines in this file remain unchanged the following however must be modified to suit your configuration e Selected Adapters from the Found Adapters section of the file copy the name of any network adapters Ethernet cards that you wish to use to capture VoIP traffic e Under Protocol Ports select the port range for VoIP signaling between the phones and PBX system e Under Audio Ports select the port range for VoIP audio packets e Under IpToChannel or MacToChannel define the specific IP or MAC address for each phone set on the network Ee Atlas Series Server 1 8 User Manual 252 IpT oChannel IpForChO00 192 168 2 IpForCh001 Jet ot ht IpForChO03 192 1 56 IpForCh004 192 168 2 155 MacT oChannel MacForChO00 00 00 00 00 00 00 e The number of channels enabled for recording on this gateway is limited by the number of channel licenses purchased from Eventide You must either use IP addresses or MAC addresses not a combination of the two Consequently the address format not employed should be entered all as zeros e When finished go to the File menu and click Apply For your changes to take effect you must now reboot the gateway ARCHIVING The archiving facility of the Atlas series is wholly de
45. frequency and function or any other free form data may be entered here While up to 32 characters of data may be entered and saved display constraints suggest that you choose the first few characters most carefully For example in the Live Monitor client application the Detail View display only shows the first few characters in the limited space available so Radio Station WABC 770KHz would be less useful than WABC 770 NYC Radio station There is no requirement to modify these identifiers The factory default Channel 01 Channel nn may be serviceable Record This is the Record enable checkbox This setting is accessed by a client software feature that permits you to remotely disabled recording temporarily on a selected channel This box must be checked in order to enable recording When recording is disabled on a channel it displays yellow on the INFO screen N E Atlas Series Server 1 8 User Manual 83 New for Release L AGC Activates or deactivates Automatic Gain Control Automatic Gain Control assures that recordings take advantage of the full dynamic range of the recording process If you record at too high a level the signal will clip and sound very distorted If you record at too low a level the signal will sound very soft and have a poor signal to noise ratio Enabling AGC gives extra margin when recording telephone calls where the local party may be much louder than the distant one it will boost the gain by u
46. hierarchical menu of available functions Double clicking on any topic except System Shutdown reveals a submenu A top level item can also be expanded to its submenu by clicking the small box to the left of the item A second click of the box or double click of the heading collapses the menu Any number of top level items can be expanded at once If the listed items exceed the available screen area a scroll bar appears to the right of the screen to allow access to them Jul 26 2005 22 05 29 UTC amp System Info bt Network Archive t Recording bt Network Settings bt Utilities System Shutdown Ee Atlas Series Server 1 8 User Manual The Setup menu is hierarchical This means that instead of one long list of functions they are collected in groups and each group can be expanded by clicking on its name or on the small box to its left Likewise the group can be collapsed by clicking on the box or on the name of an expanded group 52 Info Recall _ Jul 26 2005 22 06 47 UTC H System Info Configuration info RAID status Serial number View alarm log Utilities System Shutdown Organization In this example System Info has been expanded into its submenu which Enable Disable Verbose Logging shows Configuration info RAID status and other items This Setup section is organized in a manner identical to the Setup menu itself Each expandable menu group has an as
47. of the server Enable the secondary server to periodically check the primary using the screen Enable disable archive failsafe toggle the Enable box so that is checked and press the OK soft key See screen immediately below Determine the behavior of the failover mechanism Select desired Archive failsafe behavior and toggle Archive failsafe error on out of media Checking this box in effect allows the secondary recorder to act as an extension of the primary recorder for archiving Not checking it causes the secondary to take over only in the case of an archiving failure in the primary See the second screen below Ee Atlas Series Server 1 8 User Manual 70 SETUP ARCHIVE ENABLE DISABLE ARCHIVE FAILSAFE Setup Info Recall Jul 27 2005 17 30 11 UTC Disable Cancel See Setup Archive Archive failsafe server above SETUP ARCHIVE ARCHIVE FAILSAFE BEHAVIOR Info Recall Jul 27 2005 17 30 29 UTC Disable Cancel See Setup Archive Archive failsafe server above 5 E Atlas Series Server 1 8 User Manual 71 SETUP Network Archive The recorder is able to archive not only to its own internal drives and removable media it can also use network attached storage NAS on a typical Microsoft Windows network for archiving Dec 14 2006 17 01 14 UTC Login Setup PH System Info kis Network Archive Enable Disable Network Archive Hostname Set Current Network Archive Time PH Recording e we
48. or Network 255 255 0 0 123 45 67 89 123 45 0 0 255 255 255 0 123 45 67 89 123 45 67 0 Select either network device entry to view or modify these settings The appropriate settings can be obtained from your network administrator or automatically with DHCP SETUP NETWORK SETTINGS ENABLE DISABLE DHCP Login Setup info f Recai Nov 16 20061 209 125 201 234 If your network administrator tells you to use DHCP Dynamic Host Configuration Protocol then enable DHCP as follows by checking the box and selecting OK With DHCP enabled the other network settings are set automatically by the DHCP server and cannot be changed manually The settings remain readable since the information the IP address in particular may be needed for client setting If you are using the remote administration and call browsing software provided by Eventide then you should ask your network administrator to provide a static IP address to the recorder The client software will be unable to use services provided by the recorder if the recorder s address changes as it sometimes does with DHCP KI E Atlas Series Server 1 8 User Manual 107 SETUP NETWORK SETTINGS IP ADDRESS GATEWAY NET MASK NETWORK Login Setup Info Recall Nov 16 2006 209 125 201 234 209 125 201 0 209 125 201 255 switch If you are not using DHCP then you must set the network parameters manually from the front panel There are some considerations in setti
49. or other nomal activity If you believe thisisa problem please stop archiving and restart it 2027 All media on the recorder lt 1 iseither Archiving will not continue until blank full or in the wrong state to continue archive media is inserted and manually re archiving started 2030 The media loaded in the lt 110 archive Eror lt 111 gt The media isdamaged and drive isdamaged some data lossis possible If possible archive the information on the media again Contact Eventide for further assistance if data is missing 2031 The media in the lt 110 arc hive drive The archive media may be faulty or with start time lt 111 and end time damaged Please insert new Media and lt 112 gt has encountered problems archive again The system archive time saving data hasnot been changed 2032 Archive media format failed on the Please check that the media is not write lt 110 gt archive drive protected ordamaged Eror lt 111 gt 2033 A media eror wasencountered while The archive media may be damaged and loading the lt 110 gt archive drive to have missing orincomplete calls This emor browse mode could be caused by defective media or an improper system shutdown The archive has the start time lt 111 gt and end time lt 112 2200 The recorder lt 1 gt is not in standby No action required mode 2202 Archive Failsafe hasbeen triggered on the No action required recorder lt 1l gt lt 110 2203 The recorder lt 1
50. recorder controls and the hot swap RAID disk array The recorder power switch bottom right is behind the locked door as are the USB connectors for the optional keyboard Two keys are supplied Note You should avoid using this switch to power down the unit Use itto powerup only 5 E Atlas Series Server 1 8 User Manual 23 The audio section provides a 1 4 headphone jack and a constant level Line Out jack for convenient re recording A volume control not shown controls speaker and headphone volume REAR PANEL DETAILS Typical VR725 Rear Panel Left to right Dual Hot Swap power supplies connector panel for Ethernet USB Keyboard Mouse Label Printer connector COM1 and splitter cable To the right of the upper cable connector is the Time Source input COM2 and four telephone board connectors 1 left through 4 right KI E Atlas Series Server 1 8 User Manual 24 Bench Test Before installing the unit you may want to run a brief bench test especially if you are unfamiliar with Eventide ATLAS series recorders The following steps are just one suggested bench test which you can modify as you wish If you change settings note the defaults first and set them back to the defaults after you complete the test Plug in the provided line cord s to the appropriate line voltage Turn and hold the key for 1 second and release it VR725 unlock the door and hold the switch for 1
51. relative non condensing 2 000 to 10 000 feet operating 22 000 feet non operating If operated Altitude at high altitudes take special care that airflow is unresticted by dust or obstacles These units contain hard drive storage unitsand mechanical components that are sensitive to mechanical vibration They are intended for operation in fixed locations Vibration isolation mountings are required for use in mobile operation Shock Operating 1G 11ms half sine Shock and Non Vibration 40G 11ms half sine operating Vibration Operating 2G 5 300Hz SES 1G 5 300 Hz operating Orientation The archive drives are sensitive to orientation The recorder should not be mounted more than 15 degrees off the horizontal plane LOCATION CONSIDERATIONS When choosing a location consider the following e Operating Limits The location must respect the unit s operating limits as listed in the Operating Limits section of this manual e Convenience Ifthe unit will be operated from its front panel then it should be comfortably accessible to the operator Service personnel should have access to the unit e Ifthe unit is to be installed in a rack special rack units that provide a horizontal writing surface are available e Security If the unit must be physically secure then it can be placed ina locked equipment room with limited access This will also help ensure data security Ee Atlas Series Server 1 8 User Manual 28 e Consider tha
52. the following components E Atlas Series Server 1 8 User Manual 33 Cable Connects the recorder telephony board to the punch block The rear entry connector right in photo goes to the recorder and is fastened to the telephony board rear panel with small wire bails on each side The end entry left in photo connector goes to the punch block and is held in place with a Velcro strip Note This cable may have special wiring Before substituting a standard 50 pairextendercable forthis cable confirm that the telephony board s in your recorder do not have special connections Please referto the telephony board appendix If you need a greater length you may use an extendercable in series with the cable provided as part of the kit whether or not it is one with special wiring Punch block This is a convenient and standard appliance used to connect twisted pair telephone wiring to the recorder Using a punch down tool not provided the telephone wires are forced into a slit cut in the contacts in the block which makes a firm electrical and physical connection The blocks are usually mounted in the orientation shown Each block has 50 rows and four columns The contacts in each column are paired Each outside contact is connected to the one next to it There is no contact between the pairs By declaring the left side of the punch block opposite the connector as the connection point for the telephone or othe
53. this window either enter an appropriate number or increment decrement or select the value as appropriate When all modifications are finished click Apply BOARDS E Selecting the Boards item displays the Boards Configuration screen which allows you to select an installed telephony or audio board for configuration While the optional digital PBX boards can be configured for a large number of different PBXs the boards require customized setup at the factory and in most cases their configurations should not be changed This section covers the following boards e Analog Telephony Board Configuration e M Audio HiFi Audio Recording Board Configuration e Al Logix NGX e AI Logix E1 T1 e VoIP Gateway Configuration Analog Telephony Board Configuration If you select an analog board and click on the Edit Selection button it displays the Analog Board Configuration window similar to the following Atlas Series Server 1 8 User Manual 167 New for Release 1 7 2 Analog Board Configuration Recorder Start Channel The first in a block of channels assigned to the board in the context of the recorder m System Start Channel The first in a black of channels assigned to the board in the context of the system May be different than the Recorder Start Channel if there is more than one recorder Compression Algorithm 13KBPS GSM m GPIO Output Alert Severity None m Notch Fi
54. traverse the fields SETUP NETWORK SETTINGS BROADCAST Setup Info Recall Jul 28 2005 00 41 22 UTC 192 46 153 255 Cancel Set the broadcast address Ge 4 E Atlas Series Server 1 8 User Manual 109 SETUP Clock This section discusses setting the recorder date time and time zone and synchronizing it with an external time source This must be accomplished before you connect your incoming audio lines If you are installing new software on a currently operating recorder you should disconnect your audio inputs until you have set the time zone or restored the recorder configuration RS232 Time settings Time sync status The current setting of the internal clock is observed in the display in the upper right corner of the screen The time zone is a three letter code that is factory set to UTC Universal Time When using the internal clock or NTP Daylight Savings Time adjustments are handled automatically Ee Atlas Series Server 1 8 User Manual 110 SETUP CLOCK DATE TIME Setup Jul 28 2005 18 19 55 UTC Lm Cancel The internal clock is accurate to a nominal one second per day To initially set the internal clock first set the time zone to UTC see below then set the time and date to the current UTC time using the knob or arrows and accept it with OK If you will be using NTP or an external time source an approximate clock setting is all that is necessary This site provides the current U
55. turn the scroll wheel There is no touch screen or mouse equivalent of this function Recall Jul 23 2004 16 09 08 ED To stop playing the call press the Met eT ae g Call playback scroll wheel or click on it again z 15 42 02 Playing at 15 42 15 15 46 50 Press Next to stop playing the call 5 z Z YAI D and begin playing the next call in the Oe Ore 144202 EOT 200 07 22 15 42 02 EDT list 200 07 22 15 42 02 EDT 200 07 22 15 42 02 EDT 2004 07 22 15 42 02 EDT A 2004 07 22 15 42 02 EDT Press Previous to stop playing the 200407 22 15 42 02 EDT 2004 07 22 15 42 02 EDT call and begin playing the previous call in the list Press Pause to pause playback Pressing Pause brings up some new buttons Press Resume to resume playback Looping You can set up a looped playback by designating a start point and end point inside a call Play the call and pause at the desired start point Press Loop Start and a green tic mark will appear on the progress line Resume and pause again at the desired stop point Press Loop End and a red tic mark will appear Resume and the call will play back between your two designated loop points Here is the sequence E7 Atlas Series Server 1 8 User Manual 134 Pause gt Loop Start Resume Pause gt Loop End gt Resume If you chose an end point earlier than the start point the tic marks will change color The earlier point will always be the start point To can
56. were recorded when the old channel name wasin use and only with those calls then archive the callsona blank disk before you change the channel name and do not append more calls to this disk lateron after the change When you browse the archive you will see the old channel names associated with the appropnate calls Atlas Series Server 1 8 User Manual 82 Login Setup Info Recall Jul 27 2005 22 23 27 UTC Name Record AGC Beep Detect VOX Thrsh VOX Ho Channel 1 Mi Enable ml AGC ml Beep IRIE jo Channel 2 M Enable D AGC D Beep Vox e Channel 3 M Enable G AGC D Beep Channel 4 M Enable DI AGC D Beep Vox Channel 5 M Enable D AGC D Beep Channel 6 M Enable D AGC E Beep P 7 Channel 7 Num Not editable The channels are numbered consecutively starting from the first physical channel of the input board in the lowest numbered slot So Row Number 1 of the screen is always associated with that physical input channel Name Editable with an attached or on screen keyboard The Channel Configuration screen is the only place where the channel name is visible on the front panel When you browse calls you will only see the channel number 1 2 The channel names are visible when you browse calls with the Eventide Remote Call Browser client The channel name can be up to 32 characters It can identify the signal source for each input channel Telephone number radio station call letters ATC
57. 0 amp Command Prompt Host Name lt s soa a um D4H2Y871 Primary Dns Suffix e e i e e S ULE eal LU ore E A Hybrid IP Routing Enabled ei 2 No WINS Proxy Enabled No Ethernet adapter Local Area Connection Connection specific DNS Suffix Description Intel R gt PRO 166 VE Network Connecti Physical Address 66 13 26 09 FB 94 Dhcp Enabled a e a hes Autoconf iguration d e e E Ves IP Address a a a a 492168 22 2237 Subnet Mask e oy ei e e Ern n NM Default Gateway e e a e 2 AP 6B E DHCP Server e EE KA SS RT DNS Servers as e 64 253 32 3 Lease Obtained Friday November 17 2006 1 45 33 PM Lease Expires Friday November 17 2006 11 45 33 P Your MAC address is the Physical Address in this example 00 13 20 FB 94 EDITING AN EXISTING WORKSTATION From the Workstation main screen highlight a workstation in the Workstation column and click Modify The Edit Workstation window now displays Edit Workstation ka Location MAC Address home J0 13 20 09 fb 94 Channel Numbers 1 16 Channel Names test Cancel All fields listed can be modified However the MAC address if entered correctly the first time should not be change L E Atlas Series Server 1 8 User Manual 201 When all changes are complete click Ok to save
58. 0 26 13 12 34 EDT 2005 10 26 13 12 34 EDT 2005 10 26 13 12 34 EDT 2005 10 26 13 12 34 EDT 2005 10 26 13 12 34 EDT 2005 10 26 13 12 34 EDT 2005 10 26 13 12 34 EDT 2005 10 26 13 12 34 EDT Switch Cancel e The cursor displays in the top text box Enter in here the beginning most brief duration period in the time span Enter all values in seconds e Next press the Switch soft key and the cursor moves to the second text box Enter here the maximum length of duration for the time span you re defining Switch toggles between the entry fields so use it to return to the first field to change the beginning value if need be e When finished press OK to retrieve all records that meet this time frame criterion To cancel the action press Cancel By Date Time Range The Date Time Range filter allows you to select audio records by specific time frame e Press the Filters soft key from the RECALL screen s main display when the Filter window displays highlight Date Time Range The Date Time Range window now displays N E Atlas Series Server 1 8 User Manual 44 Info Recall Oct 26 2005 13 14 58 EDT iSem puran 005 10 26 13 13 42 E 005 10 26 13 13 42 E 005 10 26 13 13 42 E 005 10 26 13 13 42 E 005 10 26 13 13 42 E 005 10 26 13 14 25 E 005 10 26 13 14 25 E 005 10 26 13 14 25 E 005 10 26 13 14 25 E 005 10 26 13 14 25 E 005 10 26 13 14 25 E 005 10 26 13 14 25 E 005 10 26 13 14 25 E 005 10 26 13 14 25 E 005 10
59. 0 26 13 14 25 EDT 005 10 26 13 14 25 EDT 005 10 26 13 14 25 EDT 005 10 26 13 14 25 EDT 005 10 26 13 14 25 EDT 005 10 26 13 14 25 EDT 005 10 26 13 14 25 EDT 005 10 26 13 14 25 EDT 005 10 26 13 14 25 EDT 05 10 26 13 14 25 EDT NNNNNNNNNNNNNNNNNNN D ee Backspace Cancel e The procedure for filtering CLID digits is identical as that for DTMF digits described above e When finished click OK to perform the search by the selected CLID digits Displaying Columns The main screen s soft key Columns is used to configure which column information displays on your screen e Click Columns and the Column Selection window displays Oct 26 2005 13 20 41 EDT 2005 10 26 13 13 42 EDT 0 00 39 2005 10 26 13 13 42 EDT 0 00 39 A D an 4 Start Time Duration DTMF om Direction Protected Suppressed 2005 2005 10 26 N E Atlas Series Server 1 8 User Manual 47 e Select a column type to display by highlighting it and clicking Toggle To deselect a column do the same thing except with a column heading already selected e When finished click OK and the records in the database will display with these selected columns and their associated information Creating Playlists from the RECALL Screen Playlist is a term used to describe grouping calls that share similar characteristics or attributes Grouping them allows you to quickly retrieve them as a custom group You can easily group several o
60. 00 16 76 8B 05 07 Eventide 2006 12 07 2006 12 07 192 168 2 10 Mediadgent 15 30 13 17 39 01 Eventide 00 18 DE 06 49 4D Eventide 2006 12 05 2006 12 05 192 168 2 111 Mediadgent 17 08 30 21 15 14 If a workstation has been set up for a user details of its configuration will display in the first column see previous section for information on Workstation Setup Atlas Series Server 1 8 User Manual 204 Administration C lient Menu Options FILE MENU Apply Saves and applies the current values New for Release Print Prints activity reports for multiple system criteria L E Print Configuration 7 Select Logger YR 778 SN91000164 Select Items Channels Users Miscellaneous Call Suppression Scheduled Recording Workstations Metadata Fields Text Files Email Server Daily Statistics Client Activity In addition to those listed in the illustration reports are may be generated for the following criteria Archiving Network Archiving Security Email Network Settings and Clock To generate a report highlight a listed criteria and click Print Exit Closes all active sessions and exits the program E7 Atlas Series Server 1 8 User Manual 205 VIEW MENU Channel Stats below displays the audio and voltage levels of the signals being applied to the hardware recording board s This information is useful for verifying normal operation of the recorder and conf
61. 08110 gt Center Rack Mount Kit for the VR725 Eventide Part 108109 gt Center Rack Mount Kit for the VR615 Eventide Part 108108 OTHER CONSIDERATIONS The recorder is shipped with two keys One key should be kept in a safe place as a backup spare You should consider preventing casual access to the other key as well The key should not be used to power down the recorder unless necessary It should be shut off using the SETUP Power down option Otherwise data corruption could occur If it is necessary to use the key to shut down the recorder turn the key and hold it for one second and release the key Do not continue holding it until the recorder shuts down CONNECTING AC POWER AND UPS UNINTERRUPTIBLE POWER SUPPLY The recorders use a universal power supplies This means you can plug it into any line mains voltage from 100 volts to 240 volts nominal However to prevent unplanned shutdowns caused by power glitches or interruptions the recorder requires a UPS unit that meets certain minimum characteristics The UPS must provide power for a long enough period to allow orderly shutdown of the recorder in case of power failure E Atlas Series Server 1 8 User Manual 30 If your facility has a backup generator the UPS should provide power long enough to operate the recorder until the generator becomes operational after a power failure typically a minute or less PLUS a period long enough to allow orderly shutdown of the record
62. 10 Channel 10 11 Channel 11 13 Channel 12 13 Channel 13 14 Channel 14 15 Channel 15 46 Channel 16 17 Channel 17 18 Channel 18 19 Channel 19 20 Channel 20 2i Channa 21 EA RA RA lt gt lt gt Vox Vox Vox Vox Vox Vox Vox OO 28 I lt gt Vox Vox 00000m 8 8 5 8 5 8 5 8 5 8 5 8 5 8 5 8 5 8 28 5 8 28 5 8 5 8 5 8 5 8 5 8 5 8 5 8 5 8 5 8 5 Lei E 28 28 28 28 28 28 28 28 28 20 MARR RLR 4 gt gt lt gt 4 49 gt 4 aol ae us KAELA lt gt ELA ELA lt gt 000000 q JOO BO DIE a gt lt gt leiere ele i 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 DL DL OD DDDDDDDD gt lt gt lt gt lt gt lt gt 1700 WOO The Channel Configuration screen displays identical information to the server s front panel The signal parameters are usually more conveniently set from the server since this is typically where the actual audio lines are located and it is Atlas Series Server 1 8 User Manual 166 often necessary to make adjustments and connections external to the hardware in the process of setup Descriptions for each adjustment are discussed in the Setup section In order to make adjustments from
63. 22 48 UTC Disable Cancel If Resume archiving is enabled then a recorder that is turned off while an archive medium is being recorded will automatically continue recording that archive from where it left off when the recorder is restarted If it isn t enabled then any archive media in the recorder when power is applied will appear as they would if they were simply inserted in the drive SETUP ARCHIVE SET CURRENT ARCHIVE TIME Info Recall Jul 27 2005 17 23 07 UTC Eo 11989 00 00 00 Cancel a E Atlas Series Server 1 8 User Manual 68 When you start archiving the first call to be archived is determined by an internal archive pointer This pointer tracks where you left off archiving with the previous disk so that the next disk will begin where the previous one left off Also if you are in the middle of a disk and you stop archiving for whatever reason such as the need to browse calls on the disk you can resume archiving at the point where you left off The goal is to ensure that only consecutive calls are recorded on each disk making labeling and searching easier This pointer is maintained automatically However there are times when you may want to manually set the current pointer location For example you may have misplaced an archive disk and you want to re archive calls Of course to do so the calls must still be present on the RAID To manually set the current archive time use the arrow soft ke
64. 2981 Defines event triggers and actions for network management NOTIFICATION LOG MIB RFC3413 Provides a common local logging infrastructure for other MIBs intended primarily for senders of notifications but can be used by receivers SNMP Trap Actions This file defines what happens when SNMP traps alerts are received by the recorder For example the recorder can perform a controlled shutdown when it receives an Object ID OID indicating that the Uninterruptible Power Supply UPS battery is low VOIP Configuration This file is used to configure the network proxies for Voice over Internet Protocol 183 Custom Fields Recorder Config File View Help Contig Items Field Name Type Verifier Editable Indexed Recorders 1 user_id String L o gt D yes GIVR 615 SN69000001 Hyacinth Miscellaneous Call Suppression User Accounts Boards and Channels Logs and Alerts Configuration Files Scheduled Recording Workstations Client Activity Archiving GIVA 725 SN7O000596 Moonbeam VR 725 SN70000595 Hummingbird GIVR 725 SN70000594 Bluebird GVR 725 SN70000597 Sunshine VR 725 SN70000039 Honeysuckle WVR 615 SN60000189 Lilypad GIVR 778 SN99000009 water Lily WVR 778 SN99000006 Whippoorwill Delete User defined custom fields for YR 615 SN69000001 Hyacinth Apply Figure 23 Custom Fields screen The Custom Fields screen allows you to designate new database fields for inclusion in detail info
65. 3 Setup Security Auto logout timeout 94 Setup Security User administration 95 Setup System Info C onfig uration Info 55 Setup System Info Add On License Key 62 Setup System Info Enable Disable Verbose Logging 63 Setup System Info License Key 61 Setup System Info RAID Status 58 Setup System Info Serial Number 60 Setup System Info View alam log 63 SETUP System Shutdown 126 Setup Archive Arc hive failsafe behavior 71 Setup Clock Date Time 111 Setup C lock NTP Server 112 Setup Clock Time sync status 116 Setup Clock Time zone 111 Setup Email Enable Disable Emails 100 Setup Email Force TLS Encryption 104 263 Setup Email Local Hostname 101 Setup Email Send test email 105 Setup Email SM TP Erors To Address 104 Setup Email SMTP From Address 103 Setup Ema il SMTP Password 102 Setup Ema il SMTP Port 101 Setup Email SMTP Reply To Address 103 Setup Email SMTP Server 100 Setup Ema il SM TP Usemame 102 Setup Network Arc hive Ena ble Disable Network Archive 72 Setup Network Archive Hostname 73 Setup Network Archive Password 75 Setup Network Arc hive Set Curent Network Archive Time 76 Setup Network Archive Share Name 73 Setup Network Archive Usemame 75 Setup Network Archive Workgroup 74 Setup Network Settings Broadcast 109 Setup Network Settings DNS Servers 109 Setup Network Settings Ena ble Disable DHCP 107 Setup Network Settings IP Address
66. 4 5 Channel 05 e Scroll to and select the C l Phannal NC desired channels and use the Toggle soft key Toggle e Press OK The selected channel status indicators will turn blue The audio will be heard through the front panel speaker or through headphones connected to the jack labeled Headphones Channels are deselected using the same method N E Atlas Series Server 1 8 User Manual 150 The Atlas Administrative Client 4 WHAT IS REMOTE CLIENT SOFTWARE Eventide offers optional client software that works in conjunction with a Windows PC and the VR615 VR725 and VR778 recorders The clients include an administration client that allow you to administer the recorder and user clients that allow you to play back calls monitor calls and perform other tasks remotely via a PC connected to the recorder through a network DO YOU NEED TO INSTALL THE CLIENT SOFTWARE AT ALL The Eventide ATLAS recorders are designed as standalone products and it is not necessary to install the clients to use the product A non networked recorder controlled only by the front panel controls may be adequate for your organization The advantages and extra functionality that come with the clients may or may not be important to your needs The advantages to using the clients are these e Perform tasks at your desk rather than at the recorder e Perform tasks more easily with a full sized computer monitor and a keybo
67. 5 Atlas VR778 320x240 color TFTLCD display soft keys fixed keys scroll wheel keypad volume control Front Panel GUI speaker Front Panel I O USB 1 8 line level output 1 8 headphone output Remote Windows based remote call browser software Windows based remote administration client Operating r System Linux Call Record b i Database Intemal relational database with programmable retention Compression Rates kbits s 13 3 16 32 64 Mu law Frequency Response 200 to 3400 Hz Signal to Noise 50dB Channel Inputs Crosstalk 60dB AGC 24d B Boost Impedance gt LOKohm Ee Atlas Series Server 1 8 User Manual 15 Network Ethemet 100Mb Sec Height 3 1 2 2 rack units 7 4 rack units Depth 19 26 Power 150 watts nominal 200 300 watts Power supplies Single Dual hot swap Weight 30 pounds nominal 55 95 pounds E 8 48 16 160 ep Ce 2 16 48 16 96 eaa 2 drives RAID 1 2 6 drives RAID 1 or RAID 5 Standard archive drives 19 4GB DVD COMBO DVD RAM R 2 9 4GB DVD COMBO 1CD RW Standard hard dikstorage 2 X 120GB 2 X 120GB Optional L 2 X DDS 4 Removable hard drives storage FRONT PANEL DETAILS VR615 AND VR778 Atlas VR615 Ee Atlas Series Server 1 8 User Manual Atas VR778 Above are the full front panels for the
68. 70000595 Hummingbird 725 SN70000594 Bluebird Password RE SN70000597 Sunshine e User name VR 725 SN70000039 Honeysuckle m Standard Parameters VIR SN60000189 Lilypad Archive Delay 00 00 12 gl Archive Mode Standalone Channel Group All Channels __ V Resume archiving on startup Allow archiving of in progress calls Do call source tracking Create Drive Remove Drive Limit archive timespan to days Archiving configuration and status for VR 725 SN70000596 Moonbeam The NET Drive View NET Parameters are the same configuration options as offered on the recorder s Setup screen To successfully enable a network archive drive you must provide at least a hostname and sharename and the rest of the parameters may be required as well check with your network administrator w for Release Centralized Archiving CA Configuration Note Use of the optional Centralized Archiving feature requires an add on software license key Using Recorder Configuration log into all machines involved in the desired Centralized Archiving configuration at the same time If you are adding a new machine to an already existing configuration you only need to log into the new source and the destination machine For each source machine 1 Make sure that all channels are named appropriately as discussed in the Channel Names section 2 Go to Archiving A
69. AN e Setup Utilities Write logsto removable media 117 Setup Utilities Write configuration to archive oo ceeeeecteeee cette eeaeceeeeaeeeeeeateeetsaseeeeaeeneteaeens 118 Setup UtilitiesRead configuration from archive 0 00 eeeeteeeeeteeeeeeeeeeeteeceeeeaeeeeteeteaeteeeeaeeaeens 120 Ee Atlas Series Server 1 8 User Manual 6 Setup UtilItIES A IC hive restore eect cee ceeeecenceeseeseeeeeeaeeeeeeansaeseansaecaaeseeeaesaeeeenaeseeteaseaaeneseaeees 121 Setup Utilities Archive restore Period Transfer 122 Setup Utilities Write Metadata to archive 123 Setup UtilitiesRead metadata from ar bive 124 Touch screen Calibration coarse and mei 125 Controlled Shutd OWwn iss sere needs ee ise eee cates eee teas Pies tte eee ee 126 Forced Shut OWN EEN 127 Recorder Operaton ssteEEREEEEEREEEEEEEEEEEEEEEREEEEEEEEEEEEEEEEEEEEEEEEEEREEEEEEEEEEEREEEEEEEEEEEEEEEREEEEEEEEEEEEEn 128 Starting and Shutting Down 128 RECOMING M tect EA iii eaten tet A de ie E AE 129 Genera EE 129 RAID EE 129 Searching Sorting ANd Playing Cal 130 Genera EE 130 COnsid Ee EE 130 VIEWING Be ME 130 Filtering and Searching oe eeee cee cee cee eeeeeeeeaeeeeeaeceeeeaeeeeeeaeeaesaaeeeeeaesaeseeeeaeseeseaesaeseseeeeaeseeeeaseaee 131 en EE 133 Playing Back aliiS eegenen ais8 neginiiiads Eege 134 OO PING WEE 134 Lei le EE 135 Generali cack Ake E as Ar A Se ed ee 135 M dia Selection moina aha ete espe a EE 137 Sequential and Parallel Modes A 138 DVD RAM Drive OP
70. Contact Eventide board of type lt 110 gt in position lt 111 9013 2 Failed to open channel lt 111 gt on the Take action based on eror board of type lt 110 gt Eror lt 112 gt 9014 2 Failed to configure channel lt 111 on Take action based on eror the board of type lt 110 gt Eror lt 112 gt 9016 2 No signal present on channel lt 111 gt on_ Input signal hasbeen lost Check the board of type lt 110 connections to input board 9017 2 Recording could not be started on Contact Eventide channel lt 111 0n the board of type lt 110 Ee Atlas Series Server 1 8 User Manual 241 Code Text Description 9018 Recording could not be stopped on Contact Eventide channel lt 111 0n the board of type lt 110 9019 Read timeout on channel lt 111 gt on the Contact Eventide board of type lt 110 gt 9020 Read fail on channel lt 111 gt on the Contact Eventide board of type lt 110 gt 9021 Analog continuity check emoron channel No action required lt 110 9022 Analog continuity number not being Contact Eventide updated channel lt 110 gt 9023 lt 110 gt lt 111 gt has not been heard Contact Eventide from in lt 112 gt seconds The recorder may not be recording 9024 Analog Telephony Board lt 110 gt has Contact Eventide malfunctioned and hasbeen disabled Ee Atlas Series
71. Disable Cancel You can set the database to begin deleting calls after a certain number of days If you set this feature to 60 calls over 60 days old will be deleted The deletion does E7 Atlas Series Server 1 8 User Manual 90 not occur immediately calls start being deleted at the start of the next day after midnight Enter the number of days maximum or uncheck the Enable deletes box if you want to keep calls for as long as there remains space on the disk SETUP RECORDING MAX OF CALLS IN DB Login Setup Info Recall Jul 27 2005 22 26 54 UTC Board configuration Channel configuratiq Audio segment leng Security beat Network Settings ot Clock e Utilities L System Shutdown Backspace If the RAID becomes full calls will be deleted starting with the oldest calls In this case the number of stored calls is self limiting You can manually set a limit to the total number of calls that the internal database will store After the set number is reached the oldest calls will begin getting deleted Deletion will not occur immediately calls start being deleted at the start of the next day after midnight as a safety measure This feature is enabled by default with a value of 200 000 To Disable i e to allow as many calls as possible to be stored select the Set to Maximum Allowable with the mouse or Max soft key 5 E Atlas Series Server 1 8 User Manual 91 SETUP RECORDING AUDIO SEGMENT LEN
72. EEEEEEEREEEEEEEEEEEREEEEEEEEEEEEEEEREEEEEEEEEEEEEEn 176 Alerte gunge Shes a eines She eed eects Ga viet EEA AAA aaan 176 Alerts HITO RY EE 177 Sia CISC Siace as seer E A cleat dated nec neces E 177 Evie I EE 180 Configuration Ples ekrSEEREEREEEEREEEEEEEEEEREEEEEEEEEEEEEEEEEEEEEEEEEEREEEEEEEEEEEREEEEEEEEEEEEEEEREEEEEREEEEEREEEEEEEEEEEn 181 CUStOM Fie lS scccctecesseeeeeneeesneeeesnoeeeseeensneeesnneeesoaeengoeeseanesenegaesaaesesneeenageuseaeeesnoaeesaesesaaeeanenaas 184 Adding Modifying and Deleting Pele 184 Scheduled Recording sstEEREEEEEEEEEEEEEEEEEEEEEEEEEEREEEEEEEEEEEEEEEEEEEEEEEEEEEREEEEEEEEEEEEEEEEEEEEEEEEEEEREEKEEEEEn 187 Adding Modifying and Deleting Files AAA 187 Scheduled Recording Baametermg AAA 189 Archiving Archive Drives sssesssensnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn mnnn nnnn nnmnnn nnana nannan nnn 192 Centralized Archiving CA Configuration sssssssssssnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnna 194 Configuring Additional NET Drives ssssssssnnssunnnunnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnana na 196 Centralized Archive Failsafe Configuration sssccsssesssesseceeesseeseseeesnseeesnneesseeeeenenanenneneens 196 Archiving a Channel Group eertsEREEEEEEEEEEEEEESEEEEEREEEEEREEEEEEEEEEEEEEEEREEEEEEEEEEEEEEEREEEEEEEEEEEEEEEEEEEEER 197 Period Archiving With Rec order C omfbouraton ssEEEEREEEEEEEEEEEEEEESEEEEEREEEEREEEEEEEEESEEEEEEEEEEER 197 Call Source T
73. Eventide ATLAS Series Audio Logging and Archiving System Models VR778 VR725 and VR615 VERSION 1 8 0 141078 v1 8 0 April 15 2008 2004 2008 Eventide Inc All rights reserved Every effort has been made to make this guide ascomplete and accurate as possible but we DISCLAIM ANY WARRANTY OF MERC HANTIBILITY OR FITNESS FOR A PARTIC ULAR PURPOSE The information provided ison an as is basisand is subject to change without notice orobligation Eventide Inc has neither liability nor responsbility to any person or entity with respect to loss or damages arising from the information contained in this guide Waming This computer program and its documentation are protected by copyright law and intemational treaties Any unauthorized copying or distribution of this program its documentation orany portion thereof may result in severe civiland criminal penalties The software installed in accordance with this documentation is copyrighted and licensed by Eventide Inc under separate license agreement The software may only be used pursuant to the terms and conditions of such license agreement Any other use may be a violation of law Caution To reduce the risk of fire use only 26 AWG orlargertelecommunication line cord Trademarks Eventide isa registered trademark of Eventide Inc Linux is a registered trademark of Linus Torvalds Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks are th
74. GTH Login Setup Info Recall Jul 27 2005 22 27 33 UTC b System Info b Network Archive t Recording Board configuration Channel configuratic Delete calls after N bt Utilities System Shutdown Backspace Disable Cancel When audio is received continuously such as with a radio broadcast it is possible to have calls as long as the maximum which is 12 hours This can be very inconvenient and this facility allows you to set the maximum length of any continuous recording The minimum length is 1 minute and the maximum is 12 hours with the entry in minutes If you don t want to limit segment length uncheck the Enable audio limit box Si E Atlas Series Server 1 8 User Manual SETUP Security At a site where a recorder may have multiple operators and different people are authorized to perform different functions both Login and user privilege security options are provided It is important to remember however that complete security is difficult to achieve and if the recorder is physically accessible then the security provided by keys and passwords may well be illusory For best security keep your recorder in a physically protected area SETUP SECURITY LOGINS REQUIRED Info Recall Jul 27 2005 23 52 56 UTC Enable Cancel E7 Atlas Series Server 1 8 User Manual 93 Turning on the login feature presents users with a Login button on the front panel Users will have to log in to reach other scr
75. Manual 164 Figure 11 Delete User message To add or modify user information click Modify button or double click on a user s name Clicking Create New launches a blank screen onto which you enter new user information Figure 12 User information screen Modify mode FE pies Series Server 1 8 User Manual 165 In any case you can make new or changed user profiles effective for the single recorder selected default or replicate the changes additions for that user to all recorders to which you are logged in You must have write permission to a recorder in order to make modifications If you do not have write permission the Modify button is inaccessible In this case you will have to log out and then log back in to only units to which you can gain access Boards and Channels The Boards and Channels item allows you to configure telephony and audio boards installed in the recorder as well as specific channels provided by the boards CHANNELS Selecting the Channels item displays the Channels Configuration screen similar to the following Enable Record Beep AGC Suppress Vox Vox TRY TRY Thrshld Hold Thrshid Hold Timeout Timeout Config Seconds alts Seconds Seconds Seconds Text 28 5 0 0 28 28 28 28 28 Gain Record Activity Inactivity Miscellar GPIO dB Enable i Pin 1 Channel 1 2 Channel 2 3 Channel 3 4 Channel 4 5 Channel 5 6 Channel 6 Z Channel 7 8 Channel 8 9 Channel 9
76. Note To upgrade a VoIP gateway see VoIP Software Upgrade on page 253 First your call recorder must have firmware version 1 6 or higher installed to support the recording of VoIP transmissions In order to successfully implement voice over IP each call recorder must have installed an Eventide VoIP gateway on the network The gateway is a separate rack mounted installation that passively captures data from the VoIP phone set and interfaces with the call recorder via the LAN As such it acts essentially as an intermediary between the two Eventide call recorders can support more than one gateway in the event your call recorder installation requires more than the 96 channels supported by a single gateway or if you wish to tap the VoIP system from different locations Tapping is the term used for creating permanent access ports for network monitoring Finally the topology of your network must be configured to allow all call data to be visible to a single Ethernet port which is attached to the gateway NETWORK REQUIREMENTS Your VoIP installation differs from a PBX phone system in that there exists no centralized point from which to access the system As such it is imperative that you configure your network topology to route all calls to your gateway from a single Ethernet connection This is most effectively accomplished using a Cisco Systems Ethernet switch that supports Switched Port Analyzer SPAN technology or Remot
77. RRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRg 225 Eventide Tape Archive Transfer Utility Tatu ssssssssnnnnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nanna 225 APPENDIX 8 EEEEEEE SERB EERE SEE Eeoe SEB Beee SERB Boee SEB Eeee LEE LELELLLEU SERB RRR SEER eeee 227 The Channel Wiring for Eventide Analog Telephony Boanle sekrsEeEEREEEESEEEEEREEESEEEEEEEEEEER 227 Alert Configuration scccsescesseeeeseeeenneeeeneeeenneesnneeeeeeeeeneeeeeaeesenegaesaeseeneeenaeaesnneeeseegeeseonsensens 229 APPENDIX FO GE 243 Eventide Voice Over Intemet Protocol VoIP Implementation vssEEESEEEEEREEESEREEEEEEEEEER 243 din 243 The Advantages VOIP Provide AA 243 Technical CONSID SLATIONS 0 eee ee ceeeeeteee eens eee e eee eeeeeaeeeeeeaeeeeeaaeeeesaeseeesaeeesaaseeesaaseestaeeeeeeeeaey 244 Prerequisites for VOIP Insta lla tio ee eeececseesceseceeeeeeeeeeseeeeeeaeeseseaecaeseaseaeeaeesaeeaesaeseeeeaeeeessateaes 246 Network Requirements 0 cece ceeeeceseeeceseceeeeeeeeeesaneneeaeseeeaesaaeeassaeesassaeeaesaeesassaeesaseeeesaeeeeeaeeneteas 246 Gateway Config uration isinen isre aenieiai cee te Nean aa NNa e N Eara Saena KENE EEN 250 AANVANG EE 253 VOIP Software Upgrade AAA 253 Ee Atlas Series Server 1 8 User Manual 11 Introduction Welcome Welcome and congratulations on your purchase of an ATLAS recorder The ATLAS Advanced Technology Logging and Archiving System ser
78. SS Login Setup Info Recall Jul 28 2005 00 13 27 UTC Au System Shutdown Backspace Cancel SMTP Reply To Address not required the recorder does not accept or respond to incoming email EN A ES Atlas Series Server 1 8 User Manual 103 SETUP EMAIL SMTP ERRORS TO ADDRESS Login Setup Info Recall Jul 28 2005 00 13 51 UTC bt Security Enable Disable Emails SMTP Server q 2 System Shutdown Backspace Cancel SMTP Errors To Address not required an address that can receive bounce messages if the recipient s mail can t be delivered SETUP EMAIL FORCE TLS ENCRYPTION Info Recall Jul 28 2005 00 14 14 UTC Enable Cancel Enabling this function forces the recorder to use an authentication algorithm for outgoing email Disabling permits the email client to send unauthenticated email if the SMTP server doesn t provide for authentication EN 4 E Atlas Series Server 1 8 User Manual 104 SETUP EMAIL SEND TEST EMAIL Login Setup Info Recall Jul 28 2005 00 15 04 UTC E Enable Disable E mails SMTP Server SMTP Port Local Hostname SMTP Username SMTP Password SMTP From Address SMTP Reply To Address SMTP Errors To Address Force TLS Encryption Network Settings ot Clock Utilities System Shutdown Send Test Email will send a test email to all of the users with administered email addresses We recommend you use this feature to check your settings and connectivit
79. Series Server 1 8 User Manual 100 SETUP EMAIL SMTP PORT Setup Info Recall Jul 28 2005 00 28 14 UTC Enable Disable Emails SMTP Server Backspace Cancel Port 25 is the default used by SMTP servers If a different port is to be used it may be entered here SETUP EMAIL LOCAL HOSTNAME Login Setup Info Recall Jul 28 2005 00 10 54 UTC E System Info bt Network Archive b Recording G e E rorce IL gt Encrypton Send test email Backspace Cancel This is the hostname of the recorder if one has been assigned by the network administrator Example recorder yourdomain com aan EY pas Series Server 1 8 User Manual 101 SETUP EMAIL SMTP USERNAME Login Setup Info Recall Jul 28 2005 00 11 24 UTC Backspace Cancel SMTP Username may be required by the SMTP server see your administrator SETUP EMAIL SMTP PASSWORD Login Setup Info Recall Jul 28 2005 00 12 59 UTC Enable Disable Emails SMTP Server Backspace Cancel SMTP Password may be required by the SMTP server see your administrator aan EE pas Series Server 1 8 User Manual 102 SETUP EMAIL SMTP FROM ADDRESS Login Setup Info Recall Jul 28 2005 00 13 15 UTC Enable Disable E mails SMTP Server d E Umes LSystem Shutdown Backspace Cancel SMTP From Address The address you want to appear as the sender when the user receives an email e g Eventide Recorder 2 SETUP EMAIL SMTP REPLY TO ADDRE
80. Server 1 8 User Manual 242 Appendix 10 ee Eventide Voice Over Intemet Protocol VoIP Implementation Release 1 6 WHAT Is VoIP VoIP is a technology that allows telephone calls to be made over local area networks or the Internet VoIP systems convert analog voice signals into digital data packets and supports real time two way transmission of conversations using the Internet Protocol IP VoIP calls can be made on the Internet using a VoIP service provider and standard computer audio systems Alternatively some service providers support VoIP through ordinary telephones that use special adapters to connect to a home computer network VoIP services convert your voice into a digital signal that travels over the Internet If you are calling a regular phone number the signal is converted to a regular telephone signal before it reaches the destination VoIP can allow you to make a call directly from a computer a special VoIP phone or a traditional phone connected to a special adapter THE ADVANTAGES VOIP PROVIDES Each analog call is set up and delivered from a pair of dedicated copper wires from the caller to the called party This creates a dedicated physical connection for a single call with extremely good quality The technology is sufficient to carry one call at a time over the pair of dedicated copper wires VoIP encapsulates the audio data into data packets These packets are then sent to the network The same cop
81. T 2005 10 26 13 14 25 EDT 2005 10 26 13 14 25 EDT 2005 10 26 13 14 25 EDT 2005 10 26 13 14 25 EDT 2005 10 26 13 14 25 EDT 2005 10 26 13 14 25 EDT 2005 10 26 13 14 25 EDT 2005 10 26 13 14 25 EDT 2005 10 26 13 14 25 EDT 2005 10 26 13 14 25 EDT 2005 10 26 13 14 25 EDT 2005 10 26 13 14 25 EDT 2005 10 26 13 14 25 EDT 2005 10 26 13 14 25 EDT Backspace co By CUD Digits E Atlas Series Server 1 8 User Manual Login Setup Info Recall _ Start Time Duration Oct 26 2005 13 18 37 EDT Enter a series of DTMF numbers in the entry box provided using the to move the cursor to another point in the number sequence Press OK and the search will retrieve all records that match these DTMF criteria Use the CLID Caller ID Digits to filter all calls by this record attribute keypad for touch screen users a keyboard or the recorder number keys Enter a period to select a wildcard search Use the backspace soft key Press the Filters soft key when the Filter window displays highlight CLID Digits The CLID Digits selection window now displays 46 Login Setup Info Recall Oct 26 2005 13 19 23 EDT __ StartTime Duration 05 10 26 13 13 42 EDT 005 10 26 13 13 42 EDT 005 10 26 13 13 42 EDT N S 05 10 26 13 13 42 EDT 05 10 26 13 13 42 EDT 005 10 26 13 14 25 EDT 005 10 26 13 14 25 EDT 005 10 26 13 14 25 EDT 005 10 26 13 14 25 EDT 005 10 26 13 14 25 EDT 005 10 26 13 14 25 EDT 005 1
82. T1 Recorder Start Channel CCT hee first ma block of channels assigned Eoo Port 1 Line Coding EZ V tothe board in the context of the recorder Port 1 Framing Format ESF System Start Channel nat enn The first in a block of channels assigned ee SON to the board in the context of the system f SE May be different than the Recorder Start JESS 7 Channel if there is more than one recorder Port 2 Line Coding Compression Algorithm Port 2 Framing Format 13KBPS GSM el Port 2 Signalling Type Port 2 Signalling Variant National ISDN 2 ze Cancel Figure 17 E1 T1 Board Configuration screen The installation and configuration of an E1 or T1 board is done entirely at the factory and it is typically not required that any of the configuration parameters be changed Suffice to say that depending on the board installed the successive list of options change as do the recorder start channels Contact an Eventide representative before you change the settings on this screen The Administrative Client also supports operation with AI Logix E1 T1 boards VoIP Gateway Configuration New for Release L6 To change the configuration select the VoIP proxy board and click Edit Remote Gateway Configuration PIX r Compression Algorithm 13KBPS GSM OK Cancel Select the Compression Algorithm from the drop down list Options include 13 KBPS GSM 16 KBPS ADPCM 32 KBPS ADPCM and 64 KBPS
83. TC time http www time gov timezone cgiPUTC s O java SETUP CLOCK TIME ZONE Setup Info Recall Jul 28 2005 14 15 28 AST Continue Cancel Y EL Atlas Series Server 1 8 User Manual 111 To set the recorder time zone first select your continent above screen select Continue and then select your city or a city in your time zone below screen Finally select OK If you prefer to use UTC simply select Use UTC Info Recall Jul 28 2005 18 16 04 UTC Go Back Use UTC Cancel SETUP CLOCK NTP SERVER Info Recall Jul 28 2005 14 24 18 EDT Backspace Switch Cancel You can connect to up to three NTP Network Time Protocol servers First you will have to set up the recorder on your network See the Network Settings section Of course if you are using an NTP server over the internet you will need a reliable internet connection Eventide does not provide a default for the NTP server address because it is best to select one near to you so as to minimize delays and outages caused by distance A EL Atlas Series Server 1 8 User Manual 112 and multiple network hops Because the NTP server synchronizes the internal recorder clock a continuous connection is not required but periodic connection is Historically a list of National Institute of Standards and Technology NIST internet time servers can be found on the web at http www boulder nist gov timefreq service time servers html For example eit
84. Utilities Backspace Cancel Workgroup The Workgroup or Domain of the server where archives will be stored EN A E Atlas Series Server 1 8 User Manual 74 SETUP NETWORK ARCHIVE USERNAME Login Setup Info Recall Jul 27 2005 19 31 55 UTC Archive failsafe server Enable disable archive failsafe Archive failsafe behavior Network Archive Backspace Cancel Username a valid username that has been granted read write access to the hostname and share name where the archives will be stored SETUP NETWORK ARCHIVE PASSWORD Login Archive failsafe server Enable disable archive failsafe Archive failsafe behavior Network Archive Backspace Cancel Password the Password associated with the Username on the Microsoft Windows server aan EE pas Series Server 1 8 User Manual 75 SETUP NETWORK ARCHIVE SET CURRENT NETWORK ARCHIVE TIME Info Recall Jul 27 2005 19 32 44 UTC Mo1iss9 S 00 00 00 S Cancel Set Current Network Archive Time works identically to Setup Archive Set current archive time There is no requirement that the local media and the network archive times be the same They can be set and reset independently N E Atlas Series Server 1 8 User Manual 76 SETUP Recording This section discusses how to view and adjust settings on the Eventide Analog Input Board and the individual channels The Analog Input Board provides an interface to analog signals and is optimized for voice
85. a System Shutdown Answer yes to the prompt After the recorder completes its controlled shutdown procedures the unit will shut down Caution Do not force a shutdown by pulling the power plug orusing the power switch A forced shutdown can result in conupted files and loss of data Insta lla tion Caution Some ATLAS recorder modelsare heavy Do not attempt to lift or install these units without assistance Do not attempt to rack mount any model without either shelf or rack slide support Rack slides are available asan option from Eventide Do not support these units using only the mounting ears GENERAL The ATLAS series recorders are best perceived as computer equipment They have essentially the same requirements both physical and electrical as standard PCs and similar attention should be paid to their environment to assure long life and reliable operation Site preparation especially for larger installations may include providing rack cabinets and concentrating communication wiring phone lines radio etc nearby OPERATING LIMITS The installation should allow the units to operate within their electrical and physical operational limits Parameter Range or Limits Voltage 100 250VAC Frequency 47 63 Hz Power VR615 150W 300W VR725 200W 400W VR778 200W 600W Ee Atlas Series Server 1 8 User Manual 27 typ max Temperature Operating 5C 41F to 40C 104F Humidity 10 80
86. a time change No action required on the recorder The time has changed from lt 110 gt to lt 111 in the elapsed time of lt 112 gt seconds This may be nomal 21 Extemal time source not present Recorder expects an extemal time source and isnot finding one Verify that the time source isconnected 22 Extemal time source of type lt 110 gt was_ No action required detected in the system at time lt 111 gt 23 The process lt 110 gt has been manually No action required terminated 24 lt 110 gt lt 111 gt lt 112 gt lt 113 gt No action required 25 This isa test email sent from recorder No action required lt l at facility lt 2 gt 26 The recorder lt 110 gt is hot Verify that fans are operational Verify that RAID is ok SETUP gt Raid Status 27 Network cable unplugged Check network cable connection 28 Ge EE Check network connections and make sure that the address of the NTP server is corect 50 Initial version lt 110 gt installed at lt 111 A history of installed versions 51 Upgrade to version lt 110 gt from version A history of system upgrades lt 111 completed at lt 112 Ee Atlas Series Server 1 8 User Manual 235 Code Text Description 52 Recorder doesnot have a valid license You are curently on day lt 110 gt of your key 7 day grace period Please contact Eventide fora valid license key 53 Recorder d
87. acted from the total number of calls e Audio Data Size KB How many KB 1024 Bytes of audio are available for playback e Unarchived Audio Size KB How many KB 1024 Bytes of audio remain to be archived before the archiving catches up with the present time If this Ee Atlas Series Server 1 8 User Manual 178 E number gets larger each day then it means you re not keeping up and may eventually lose data Unarchived Calls Similar to above but number of calls instead of raw data size Audio KB Archived This Period In this case how much audio was archived in the preceding day Indicates whether disks are being changed appropriately etc Oldest Call On Disk This is perhaps the most critical of all statistics logged As a hard drive is filled older calls begin being overwritten Ultimately this should directly determine your archiving strategy for moving older calls to other media Current Archive Time As archive media are written this time is incremented All calls after this time and date have not been archived All calls before may have been archived assuming the archive was recorded before they were erased due to lack of storage Atlas Series Server 1 8 User Manual 179 EMAIL SERVER Recorder Config File View Help E lt unavailable gt GVR 778 SN99000002 Miscellaneous Call Suppression Board and Channels BE SN50 Figure 21 Email Notification screen You can have the record
88. all is saved suppressed or unsuppressed Filters are additive If you filter on Channel 10 and duration of 5 10 minutes you will only see calls that exist on Channel 10 and have a duration of 5 10 minutes As you add filters the list of calls will shorten accordingly The default setting is all filters removed To filter on Channel Number Filters gt By Channel gt lt check off the desired channels to view from the list gt gt OK 2 Channel 02 ER Channel 03 In the special case of NO boxes checked the filter is disabled and ALL channels will be displayed Toggle Ee Atlas Series Server 1 8 User Manual 4 Channel 04 5 _Channel 05 131 To filter on Call Length Filters By Call Length gt lt enter minimum duration gt gt Switch gt 2004 06 30 21 54 04 AMST 0 00 16 02 05 1 02 02 1 00 16 lt enter maximum duration gt gt OK 1 00 16 1 00 29 1 00 28 1 00 41 4 00 42 2004 06 30 21 58 06 AMST 0 0 16 The calls displayed will fall between the two parameters but will not fins oo ho Oo ho Oo fh OO fo Gu NM www hy fb include the parameters In other words a range of 51 to 53 seconds will only display calls with a duration of 52 seconds but not 51 or 53 A range of 51 to 52 will display no calls To filter on Date Time Range Login Setup Info Recall 004 14 09 01 ED 2004 06 30 21 58 06 AMST 0 00 17 lt enter the start date and time usin
89. append the file and perform all necessary changes You must have read write access to modify a configuration file Caution Changing a configuration file could interfere with the operation of the recorder Do not modify custom script source files Any change to a custom script will invalidate its license and prevent the script from functioning thereby interfering with the intended operation of the recorder system E7 Atlas Series Server 1 8 User Manual 181 When your e finished click Apply and all changes will be saved to the file The following types of configuration text files are supported New for e Release 1 8 New for Release 1 8 Custom Script Source File This type of file contains purpose built code that has been designed to meet customer or site specific requirements Eventide professional services offers this customized add on code via scripting in the file The scripting capability is extremely powerful and flexible and can serve many purposes It can provide additional functionality through integration with an external database CTI server or Computer Aided Dispatch system Use of this feature requires an additional software license key which is embedded at the top of the file When the file contains customized code it must not be modified in any way otherwise it invalidates the license and prevents the script from functioning By default all installations will contain a minimal script as a place holder whic
90. ard Configuration dialog 168 Analog Input Board 32 77 78 81 Analog Telephony Board 167 AOUT 213 Archive 53 54 65 144 145 179 208 209 222 223 238 Archive Drives 192 Archive failsafe behavior 70 148 Archive failsafe server 70 71 148 Archive Protection 66 145 146 Archive restore 136 Archiving 135 Audio Board 170 Auto Eject 146 Before you change channel names 82 Bench testing 25 Board Configuration 167 Board Configuration Screen 78 172 Browse Archive 145 Browse Archive Media 145 Call Suppression screen 161 Centralized Archive Failsafe 196 Centralized Archiving 194 Channel Configuration 166 Channel Configuration Screen 81 166 Channel Groups 175 197 Channel Names 175 194 260 Choosing an Encoding Algorithm 80 Client Activity 204 Client installation 153 Clock 54 Columns 133 Config Items menu 157 Configuration Files 181 Connecting a Label Printer 36 Connecting AC Powerand UPS 30 Connecting Line Level Equipment 36 Connecting Telephone Radio and Other Analog Audio Signals 32 Connection Information forthe HiFi Recording Board 213 Controlled shutdown 126 Creating Playlists from the RECALL Screen 48 Custom Fields 184 Custom Fields screen 184 Custom script GPIO 215 MDC 1200 170 Custom Script 182 Delete Archive 226 Delete User 165 Designating and Activating an Archive Failsafe Server 148 DETECT 26 84 Detect GPIO 84 Disp
91. ard and mouse This is especially true for certain tasks o Changing the Channel Name parameter o Adding users when login is enabled o Administering the recorder as an email client to send email alerts E Atlas Series Server 1 8 User Manual 151 o Changing Channel Configuration parameters e Multiple users can log in and use the recorder simultaneously e Get extra functionality o View long lists of calls in a tree format o Save calls as WAV files o Burn CDs o View and print reports o Play back calls on archives on a PC without the recorder o Setting facility name o Call suppression configuration o Tag calls for protection from being deleted o Compare user accounts on multiple servers o View call and archiving statistics Eventide offers two user clients MediaWorks and MediaAgent These completely redesigned clients are designed for Server versions 1 4 3 and above Each has their own separate manual which is provided to you with the software purchase Note that Call Record Browser Timeline Editor and Live Monitor are no longer supported The Recorder Configuration Program The PC based administrative client Recorder Configuration application provides you a seamless interface to virtually all of the functions available in the SETUP menu of the hardware server recorder unit In fact this program and SETUP interact so intimately that only one may control the recorder at a time The client is particularl
92. arthree times and then the attempt to print will abort You can also set the recorder to print a label automatically when the medium is full To do this e Press SETUP e Scroll to and select Enable Disable Label Printing e Check the Enable box and press OK e Some considerations Only apply the label to the indented portion of the cassette shell intended for this purpose The label is printed with the drive identification on the far right so you will know the medium to which it should be affixed This information is irrelevant after label application and must be manually cut off so that the label will fit in the indented area Selecting The Archive Period You can create an archive medium that covers only a particular period such as the duration 04 16 2005 00 00 00 of an incident or a particular period such as a 04 25 2005 00 00 00 day or a week To further refine the selection of calls on the archive medium you can copy only protected calls i e those which you have selected to be preserved By selecting a period and the calls within that period you can make a disk that archives only a specific incident despite the presence of many unrelated calls during the same period Creating this archive does not affect the archive pointer which determines at what time the next archive will start It is a completely different process To create a selected period archive e I
93. ation Files SETUP SYSTEM INFO RAID STATUS Info Recall Jul 28 2005 20 40 01 EDT RAID Status Unit mdQ OK raid1 Active drives ide host0 bus0 targetO lund disc OK ide host0 bus0 target I lunO disc OK Idle drives RAID History Device Err Warn Info fdeviide host0 busO targetO lunO disc 0 deviide host0 bus0 targett lunO disc 0 mda 0 D 1 Remove History The RAID Status screen has three sections RAID Status enumerates the active and idle drives present in the system and the overall health of the storage system RAID History shows the number of errors and warnings if any which have occurred since the system was installed KI Eke Atlas Series Server 1 8 User Manual 58 RAID Usage below shows how full the disks are In this example only a tiny portion of the drives are full Calls are stored on the largest partition in the array In a lightly used recorder it may take months or years to fill the disks A recorder with many channels and a high recording duty cycle will show almost full fairly soon after installation and will remain thus indefinitely since newer calls will replace older ones Recall Jul 28 2005 20 40 27 EDT RAID History Device Er Warn Info ideviide host0 bus0 targetO lund disc deviide host0 bus0 target 1 lunO disc mdd 0 D RAID Usage Filesystem Type Size Used Avail Use Mounted on deviraid_vg 1 xfs 698M 14M 697M 1 raid4 fd
94. ations option under Logs and Alerts and the Workstations main screen displays E Atlas Series Server 1 8 User Manual 198 Recorder Config Im View He view pe view Hee all Suppression ser Accounts oards and Channels J Bee BEEN lt unavailable gt VR 778 SN50 All existing workstation locations are listed in the Workstations area of the screen Click on an entry to display the attributes associated with the location on the right side of the screen All fields displayed here are read only and can be edited only from the Edit Workstation window CREATING A NEW WORKSTATION From the Workstation main screen click Create New the New Workstation window now displays FE pes Series Server 1 8 User Manual 199 E New Workstation PIR Location MAC Address 8 H Channel Numbers Channel Names Enter the workstation name location identifier the channel numbers associated with this workstation channel names and the MAC address of the workstation in the fields provided Note that each workstation must have a unique MAC address which is a unique hardware identifier for the workstation s Ethernet adapter To find out what MAC address is assigned to your Windows based PCs e From Windows programs select Accessories then Command Prompt e When the Command Prompt screen displays type ipconfig all and press Enter e The following information now displays below E7 Atlas Series Server 1 8 User Manual 20
95. be compatible overtime zonesand different playback hardware To dovetail the recorded and new archive times you must convert your local time to UTC for this setting For example if Media Info shows an archive completed at 14 02 00 UTC and you are in the ESTtime zone you would want to set Archive time to 09 02 00 E Atlas Series Server 1 8 User Manual 69 SETUP ARCHIVE ARCHIVE FAILSAFE SERVER Info Recall Jul 27 2005 17 29 49 UTC 192 168 1 1 E 5 6 Es as Backspace Cancel Failure of an archive medium or drive isn t normally a grave concern since the data remains on the hard drive and can be copied to another medium or on another drive However some installations employ redundant recorders to assure that failure of one unit will not cause any loss of recorded data In such installations it is normally not desired to make two sets of archives but the availability of a duplicate recorder makes another option convenient If the primary recorder stops archiving for any reason the redundant recorder can take over this function To implement this you must Confirm both recorders are connected to the same signal sources and have identical settings Designate one of the recorders as the secondary server Select Archive failsafe server and enter the address of the PRIMARY server in the normal fashion This is accomplished in the screen above by entering and accepting with the OK soft key the IP address
96. ble contact Eventide noticeable 1006 Callsare not being recorded due toa Check general operation of the recorder recording problem Eror lt 110 gt If INFO screen channel indicators are gray contact Eventide 2001 The media in the lt 111 archive drive is No action required almost full 2002 The media with id lt 110 gt in the lt 111 gt Change medium archive drive of recorder lt 1 gt is full 2004 Wa ming the operation of lt 110 gt was performed when the drive wasin a bad state Please retry the operation Ee Atlas Series Server 1 8 User Manual 236 Code Text Description 2005 System configuration saved to the lt 110 archive drive No action required 2006 System configuration was NOTsaved to the lt 110 archive drive because of the error lt 111 gt Try a different medium ortake action based on the enor 2008 System Logs were NOTsaved to the lt 110 archive drive lt 111 gt Ensure that the archive medium is blank and in the conect drive 2009 System configuration was loaded from the lt 110 archive drive Please shutdown and reboot your system Reboot 2010 System configuration was NOTloaded from the lt 110 gt archive drive because of the eror lt 111 gt Take action based on the enor 2014 Writing archive to the lt 110 gt archive drive failed Please insert new media into the lt 110 archive dri
97. board for a firmware update click on the red X in the Do Update column and it will change to a green checkmark Do not update the firmware for other boards listed To select the firmware file click on the browse button to the right of the Configuration File field Then select the voip_lic_mod_pci_03 zmx file located in D the CD ROM drive root folder and click Open The Firmware Update window is displayed with the name of the firmware file shown in the Configuration Files field To begin the firmware update click on the Start updating board configurations button After the update completes successfully the Status column for this board should show Programming successful and a message is displayed saying To re activate updated boards the system must be rebooted Click the OK button and after all the windows close you must complete the gateway upgrade by rebooting the gateway Don t forget to upgrade the recorder software and test the recorder to verify that recording works normally Atlas Series Server 1 8 User Manual 255 Limited Warranty The Eventide ATLAS series recorders are built to exacting quality standards and should give years of trouble free service If you are experiencing problems your recourse is this warranty Eventide Inc warrants the products unit to be free from defects in workmanship and material under normal operation and service for a period of one y
98. cel the loop press Pause and then press Cancel Loop The tic marks will disappear Then press Resume or press the scroll wheel to stop playback ARCHIVING This section consolidates and duplicates in part information in the archiving sections of the Setup menus Here you will find a discussion of the various aspects of archiving The Setup section of this manual is a reference and shows the menu location of all of the functions General The recorder allows archiving recorded messages on removable media such as DVD RAM or DDS 4 tape The VR615 has one archive drive the VR725 two and the VR778 will have from one to three drives Normally archive period selection is automatic The recorder maintains an internal pointer to the end of archived data and will automatically start recording the next inserted medium from where the previous medium left off This pointer may be overridden See the section entitled Setting Current Archive Time below for instructions In recorders with two or more archive drives there are two modes of archiving sequential and parallel Sequential archiving simply means that when a medium is full the recorder will check the next drive and if it has a formatted and blank medium installed it will start recording on that medium With the parallel archiving mode selected if a recorder has blank formatted media in both drives and archiving is begun the same data will be recorded on both media In reco
99. client software at allt 151 The Recorder Configuration Program e ceecececcceseeeeeeeeeeeceeeeaeeeeeaaeeaeeaeseeseaesaeseeseaeteeseaeeaees 152 Differences between the Client functions and Front Panel SETUP A 152 Insta Hatin E 153 Sla ing the G En EE EE 155 e ll e UE 156 Server setting EE 157 Misc elaneous setEEREEEEEEEEEEEEEEEREEEEEREEEEEEEEEEREEEEEEEEEEEEEEEREEEEEEEEEEEREEEEEEEEEEEEEEEREEEEEEEEEEEEEEEEEEEEEEEEn 159 CIE TT 161 User ACCOUN S sssssnsssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nanasan nannan nannan n nananana nnana 163 Boards and ChannelS sssssenssunnennnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn nnnnnnnnnnnnnnnnnnnnnnnnnn nnnm nnmn 166 CRanne Sai a EE eee ee an aetna bide 166 Board EE 167 Analog Telephony Board Confgouration nnn nnn nnn 167 M Audio HiFi Audio Recording Board Configuration s sssssssssssresrsrssisisnsrsrnersriernnsrnrnsrsns 170 Al Logix NGX Configuration 00 ceeeceeseececteeeeeeeceeeeaeeeeeaaeeaeeaaeeeseeseeseeecaeseeseaeeaesaeseessaeseeseaseaess 171 Al Logix El 11 COnfiGura UO WE 173 VOIP Gateway Configuration eee eececeeseeceeeseeceesceeeeeaeceeeeeecaeteeeaeseeeeaeeaeeaeseeesaeseeesaeseeseaeeaees 174 Ee Atlas Series Server 1 8 User Manual 8 Channel Group siiiu ainiin ananena aaeoa aaa a a aimara aaa a maea aa iin aaa aaa aniani aan Pa panai idana 175 ChannelNa VE 175 LOGS and Akte etrrsEREEESEEEEEREEEEEREEEEEEEEEEEEEEEEEEEEEEEEEEREEEEEEEE
100. creen Set the time period and hit OK and then proceed as you would with a full disc Archive Restore SETUP UTILITIES WRITE METADATA TO ARCHIVE Info Recall Jul 28 2005 18 11 03 ED Network Archive b Recording Write met ve Read metadata from archive Post burn DVD R integrity check Touchscreen calibration coarse Touchsereen calibration fine System Shutdown Metadata means data about data and is just a fancy way of saying that there is potentially some data about calls associated with the calls For example when you use the Browser Client to protect a call from being erased or when you add incident data to a specific call this is considered metadata This metadata is not and typically cannot be stored with the call archives themselves Why Because in most instances archiving takes place contemporaneously with recording or shortly thereafter However the decision to protect a call or to add or change information about a call or incident can occur much later Therefore this KI E Atlas Series Server 1 8 User Manual 123 information may not be present when the archive is recorded and so obviously cannot be recorded along with the archive The Write metadata to archive menu item allows you to gather all this later entered data on one medium and to restore it to the recorder if necessary It will not normally be necessary but the purpose of saving it is the same as the
101. cted to the recorder 5002 Powerhas been lost on the recorder No action required lt 1 gt in the facility lt 2 gt The UPS is currently providing power 5005 Powerhasnot been restored on the Restore power to the recorder recorder lt 1 in the facility lt 2 gt and will be shut down shortly 5008 The battery on recorder lt 1 gt has been Restore power to the recorder exhausted and is being shut down 5010 The UPS on recorder lt 1 gt was found but Check UPS Brand and model should be isnot functioning propery supported by Eventide 5013 UPS is attached and functioning nomally No action required 5014 UPS is not attached to the recorderornot Check UPS Brand and model should be working propery supported by Eventide 6000 A hard disc has failed on the recorder Contact Eventide lt 1 gt please fix it 6001 RAID on recorder lt 1 now degraded Contact Eventide Please fixit Ee Atlas Series Server 1 8 User Manual 239 Code Text Description 6002 The RAID hasbeen changed lt 110 gt No action required if the change is expected 7000 Email failure Eror lt 110 gt Take action based on enor Send a test email message to check email function 7001 An unknown enor code of lt 110 gt was received 7002 An email has been sent to lt 110 gt lt 111 gt with the subject lt 12 gt No action required 7003 The alert lt 110 gt ha
102. d locale in the main screen Note that the upper right corner of the display shows time zone as a three letter code Number of input interface boards Total channels of recording capability in the system Memory MemTotal the total RAM in kilobytes See below the right hand scroll bar accesses this information Recall Jul 28 2005 20 31 25 EDT Release 1 3 0BETA 206 Time zone America New_York Analog Telephony board info Number of Boards 1 Active Board Count 1 Active Channel Count 16 Total channels in system 16 Memory MemTotal 1023116 kB N E Atlas Series Server 1 8 User Manual New for Recorder License Key Information Release 15 Info Recall Jun 14 2006 14 36 10 UTC Memory MemTotal 1550020 kB Logger License Key Information License Key XKKKKKKKXXXXKKKK Analog Channels 64 Digital Channels 64 Client Conrections 64 Archive Drives 4 Hard Disk Size 625 Gias Add On key XXXXXKKKKKXXXXXK GPIO Support 4 Num Metadata Data Feeds 4 Num Addon 18 4 License Key The recorder license key displays here along with a list of licensed features and the number or capacity of licensed components Licensed features for this key include analog and digital channels MediaWorks and MediaAgent connections archive drives and hard disks If you exceed licensed features by adding unlicensed components to the recorder such as hard drives or boards the license key will become invalid Yo
103. d storage space Be aware that if you change the setting while recording a few seconds of audio glitches will occur on the audio currently being recorded E Atlas Series Server 1 8 User Manual 80 Jul 27 2005 22 23 54 UTC te spa spol 7 ef fo Backspace es eee aa ogee ee psnit z xfic vib njm sn SETUP RECORDING CHANNEL CONFIGURATION This section discusses how to view and edit settings for individual recording channels on the Analog Input Board Eventide offers other interface boards Contact Eventide for more information and check the Appendices to the manual If the recorder is networked and you have the Recorder Config administration client we recommend you use it to change channel names In fact we recommend it for all configuration tasks You will find it to be quicker and more convenient In any case if you are not networked and you are going to change channel names connect a PS2 or USB keyboard to the recorder This will allow entry of alphabetic characters Other settings can be set with the numeric keypad on the front panel You can also use the touch screen or monitor and mouse on units so equipped The Channel Configuration Screen The figure below shows a 16 channel Analog Input Board with the factory default settings To navigate inside this screen and view or adjust settings follow these steps 1 Scroll vertically and select the desired row 2 Turn the scroll wheel or use the scroll bar t
104. d support metadata feeds centralized archiving centralized archive failsafe MDC 1200 decoding and support for more than one network archive NAS device Login Setup Info Jun 13 2006 14 33 43 ED Configuration info RAID status Serial number License key License Add On keys View alarm log Enable disable verbose logging P Network Archive PH Recording Select it and enter the value provided to you by Eventide to enable these features From the entry screen you can add edit or remove an existing license key If the features that require an add on license key are not installed on your unit the License Add On Keys entry is disabled 5 E Atlas Series Server 1 8 User Manual 62 SETUP SYSTEM INFO VIEW ALARM LOG Login Setup Info Recall Jul 28 2005 20 48 10 EDT 52 messages logged 2005 07 19 22 14 39 UTC Code 8 Logger Startup 2005 07 19 22 14 41 UTC Code 5 logger VR 615 SN6000 1254 has lost the 2005 07 19 22 14 42 UTC Code 9020 Read fail on channel 1 on the board o 2005 07 19 22 15 01 UTC Code 5014 UPS is not attached to the logger or r 2005 07 19 22 15 02 UTC Code 50 initial version 1 3 0BETA 206 installed a 2005 07 19 23 34 22 UTC 017 top archive drive action loading medie 2005 222 UTC Code 9 The process z unction 2005 07 27 16 35 04 UTC Code 2017 top archive drive action unloading me 2005 07 27 17 23 19 UTC Code 2016 the current archive time has been cha 2005
105. de horizontal rectangle To the left of the rectangle is the type of archive drive DVD RAM or DDS 4 To the right of the rectangle is the number of calls on the disk Inside the rectangle are status messages and a progress bar Table 2 INFO Screen Messages lt lt mees RIPTION No NoDik ooo The drive is The drive isempty A medium has been loaded and the recorder is scanning it to Loading a its sta tus Unloading A medium is A mediumisbeing ejected ejected Ee Atlas Series Server 1 8 User Manual 38 DISPLAY Idle Unformatted Media Idle Blank Media Idle Used Eventide Media Idle Full Eventide Media Eventide Configuration Media Eventide Call Metadata Preparing for Playback Playback lt A black bar progress indicator gt lt he start time of the call currently being archived gt DESC RIPTION An unformatted medium is inserted A formatted blank medium is inserted A medium with one or more recorded callsis inserted A full medium is inserted A medium containing recorder configuration information is inserted A medium containing call metadata is inserted The medium is preparing for browsing Browsing means the viewing searching and playing back of calls While preparing the recorderis loading the calls from the archive into an intemal database The medium is ready for browsing The progress indicator providesa graphic view of the remaining capaci
106. de by check drawn on any bank in the US or by telegraphic funds transfer to our bank If you send US currency be sure that it is sent by a method you can trace such as registered mail If you wish to pay by Letter of Credit be sure that it affords sufficient time for work to be performed and the L C negotiated and that it is free from restrictive conditions and documentation requirements 4 We reserve the right to substitute freight carriers Although we will attempt to honor your request for a specific carrier it is frequently necessary to select a substitute because of difficulties in communication or scheduling This warranty gives you specific legal rights and you may also have other rights which vary from location to location Ek Atlas Series Server 1 8 User Manual 259 Index Active Timeout 239 Activity Timeout 87 Add On Key 58 Add on license key centralized archive failsafe 196 Centralized archiving 194 Configuration file 181 GPIO board 215 MDC 1200 170 Metadata integration 182 Administration Client Menu Options 205 Administrative Client 151 152 153 155 171 173 174 206 211 AGC 84 AGND 213 Al Logix E1 T1 173 Al Logix NGX 171 AIN 213 Alam relay general 168 Alert codes 234 severity 234 Alerts alerts screen 176 configuration 229 GPIO 168 history screen 177 Messages 234 Ee Atlas Series Server 1 8 User Manual severity levels 234 severity levels GPIO 169 Analog Bo
107. dio ID for transmissions calls create a custom field named RADIO_ID of type string Radio IDs can then be accessed in call records through MediaWorks Note that a new call record is triggered when a transmission contains a radio ID different from the current call M Audio HiFi Audio Recording Board Configuration The M Audio Board below uses the Ogg Vorbis compression scheme similar to MP3 for better audio quality at high compression rates with extended frequency response 2 M Audio Board Configuration Recorder Start Channel The first in a block of channels assigned H o to the board in the context of the recorder m System Start Channel The first in a block of channels assigned to the board in the context of the system May be different than the Recorder Start Channel if there is more than one recorder Compression and Sample Rate 32kHz High Quality e m Stereo Mono Channel Assignments lee 3 4 5 6 CH C Stereo Stereo C Stereo C Stereo Lo Mono Mono Mono Lo Mono Cancel Figure 14 M Audio Board Configuration window e Recorder Start Channel Displays the first channel number for the block of channels that are assigned to this board at the factory Do not change e System Start Channel Displays the first channel number for the block of channels that are assigned to this board at the factory when the recorder is used in a multi recorder s
108. disks are full they can be flipped if they are double sided and the process will continue For example when the top disk Side A fills up the middle disk Side A will begin recording Meanwhile you can flip the top disk to Side B and recording will continue there AFTER the middle drive Side A and the bottom drive Side A are full Parallel mode means that archiving will not continue automatically to the next available drive Instead you can begin recording on the top drive and begin recording on the middle drive simultaneously and the bottom drive if you wish and all drives will record A Login Setup Info Recall Jul 09 2004 03 30 14 AMST the same data This mode r Drive Status Sequential mode uses more disks but DVD RAM I Recording 2004 06 23 05 19 22 130 calls S DVD RAM Idle blank media Ready 1 provides redundancy DVD RAM Idle blank media Ready 2 r Channel Status RR SS RR Rb bb bb E To set the mode e Press SETUP e Scroll to and select Archiving Type and select the Format Stop Archiving desired mode e Press OK Special Note Optional software is available for recorders with two archive drives that allows different useraccounts accessto specific drives This software only functions forthe parallel archiving mode E7 Atlas Series Server 1 8 User Manual 138 DVD RAM Drive Operation The INFO screen is the primary user interface for archiving The top half show
109. e SETUP screen allows you to view and set various recorder parameters such as IP address time and date network parameters and user accounts Jul 26 2005 22 05 29 UTC Utilities System Shutdown See Table 3 SETUP Screen for brief description of the settings on this screen Note If you are in the process of setting up a recorder the very first thing you should do is set the Time Zone of the recorder found in the Clock subsection Ee Atlas Series Server 1 8 User Manual 37 In keeping with the hierarchical menu structure used for Setup and the large number of functions we use a heading for each function showing the full hierarchy MODE TOP LEVEL SUB FUNCTION E g the section describing how to set the time zone is headed Setup Clock Time Zone INFO SCREEN The INFO screen allows you to view and set parameters for your archiving tasks check individual channel status and enable live monitoring Info Recall Top Jul 09 2004 03 33 03 AMST r Drive Status Sequential mode DVD RAM I Playback 146 calls DVD RAM Idle blank media DVD RAM Idle blank media r Channel Status KW RR RR RR Rb EEE EE Monitor The top half shows the current status of your archiving drive or drives The Drive Status will say either Sequential mode or Parallel mode depending on how it was set inside the SETUP screen Each archive drive will have an individual status indicator that looks like a wi
110. e Switched Port Analyzer RSPAN technology These components create copies of the audio packets being sent across the network and send them to another designated port for network analysis In RSPAN s case it places audio traffic on a SPAN port from different network switches For detailed information on SPAN and RSPAN go to the following page on the Cisco Systems web site Ee Atlas Series Server 1 8 User Manual 246 http www cisco com univercd cc td doc product lan c3550 12113ea1 3550scg s wspan htm One way to ensure that all audio data for recording is being received by the gateway is by using The Parrot DSC Maintenance Tool a utility that tracks network traffic and lists the IPs and MAC addresses of all connected phone sets and computers The Maintenance Tool comes preinstalled on the VoIP gateway system and is located in the following directory C program files cybertech parrot dsc maintenancetool exe Note Your gateway must be successfully configured prior to using this utility See the Gateway Configuration section for a description of this task Launch the program and the following window displays E Board number SAX Board number Jf OK X Cancel e Select Board Number 2 and click OK e A blank screen with a command prompt now displays enter the following command to generate a listing of all traffic currently active in the system ip_list e Press Enter and a listing now displays Ee
111. e When all changes are made to the file go to the File menu and click Apply You must now reboot the call recorder in order for them to take effect Ee Atlas Series Server 1 8 User Manual 251 After rebooting launch Recorder Configuration again to edit the configuration file for that specific gateway Logger Config DER File View Help Config Items Files Debug longen LogFilePath C H ogbies lt unavailable gt Metadata Integration Ci DebugFlag 65497 default Voip Configuration DebugQutput 1 GV SN90000162 ApiSettings Miscellaneous ApiStartService DSC Server Channels nit alue 12336 ub Call Suppression BoardS erialHigh 618 See Accounts BoardSerialLow 336 Boards and Channels BoardT ype 28 Logs and Alerts BoardCustomer 5082 WatningLevel 80 Metadata Fields WarningT ext FAIL No more concurrent licenses Scheduled Recording 4 ClearChannel 0 4 Found Adapters AdapterN ame0 Device NPF_GenericDialupAdapter AdapterDesc0 Generic dialup adapter AdapterN ame Device NPF_ CB85B 783 5F2B 4E 26 8BDE 1CBD AdapterDesc1 CNet PRO200WL PCI Fast Ethernet Adapter Microsoft s Packet Scheduler IP 192 168 2 13 255 255 25 AdapterName2 Device NPF_ 0498EFDF ED36 4892 406B 0DA3 AdapterDesc2 EtherF ast 10 100 Managed Network Adapter Microsoft s Packet Scheduler AdapterN ame3 none AdapterDesc3 Adantearkl anan d sengen cfg file for remote gateway at 192 168 2 13 le retrieved gt This file cfg
112. e board for internal use Not editable e Num Channels The number of recording channels available on the board Not editable e Recorder Ch Start The first channel number that is assigned to the board Editable By default the board installed in the lowest numbered slot will be assigned channels starting at Channel 1 The next board will be assigned channels consecutively starting from where the previous board left off For example the first 16 channel board will be assigned Channels 1 16 the second board will be assigned Channels 17 32 If you want to reverse the order you can set the second board to start at 1 and the first board to start at 17 Changing the default assigned channels can bring up some issues Avoid changing the Recorder Ch Start setting if the new setting will point to the first channel of a different type of board If you do that then you also might have to change the parameters of each channel During the factory install the individual channel settings are set to reasonable values for the board Those settings may not work for a different type of board To set the first channel assigned to the board o Select to the board you want to edit o Select the Recorder Ch Start entry you want to edit and click on it or press the scroll wheel o Key in the desired channel number and press Enter Ee Atlas Series Server 1 8 User Manual 79 o System Ch Start The first channel number that is assigned to the b
113. e drive is present removed orisnot functioning and functioning 8 1 Recorder Startup No action required The recorder hasbeen started 9 1 The process lt 110 gt has malfunctioned No Action Required if the alert only on recorder lt 1 No data loss or user happensoccasonally intervention is expected 10 3 The process lt 110 gt has malfunctioned No Action Required if the alert only on recorder lt 1 gt Secondary systems happensoccasonally may temporarily behave unexpectedly No data loss or usr intervention is expected Ee Atlas Series Server 1 8 User Manual 234 Code Text Description 11 The process lt 110 gt has malfunctioned Verify that the expected number of calls on recorder lt 1 gt The system is forthe past few daysis recorded on the attempting to recover Possible loss of RAID Do the same for the current archive recent data has occured medium Recorder wasnot propery shut down This 14 ES E EE data This alert displays when the system comes backonline from a hard power off In most casesno action is required 15 Recorder Shutdown No action required The recorder hasbeen shut down no mally This message does not appear aftera forced shutdown 16 An enoroccuned while shutting down the Verify that the current archive medium system Current archived data may be can be browsed and played damaged 18 The system has detected
114. e property of their respective owners All terms known to be trademarks are appropnately capitalized If we missed yours please let us know Ee Atlas Series Server 1 8 User Manual Table of Contents TABLE OF CONTENTS seess Sree Seege Seege Seege Seege Seege Seege gece d ser INTRO DUG TION ENN 12 UV Dt TEE 12 ere RTE E EE EE 13 Unpacking the Recorder ssEEEREEEEEREEEEEEEEEEEEEEEREEEEEREEEEEEEEEEEEEEEEEEEEEEEEEEEREEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEn 14 General Specifications seekEeEEEEERREEEEREEEEEEEEEEEEEEEREEEEEREEEEREEEEEEEEEEEEEEEEEEEEEEEEEEEREEEEEEEEEEREEEEEEEEEEEEEEER 15 NR VRI unner a E a ue eat a Ea EEEE DEE 15 Front Panel Details VR615 and VRIID 16 Rear Panel Detailne inane earair aae eeek esan dead Kaakaa these eea Teea aiana SKEE kia 19 VR725 amp Blank Panel UE 20 Front Panel Details VR725 with TOUCH SCIEN cee eeeeeeceeeeeeceeeeeeeeeaeeeeseaeeaeseeeeaeteeteaeeaeens 22 e H HR 24 Bench 2 a aan 25 a aE E A EE EEEE E E A A A E 27 Generalka zE a tee e ee eae aa Seg doe aa a e eee aaa eae 27 Operating BE CEET 27 LOCATION CONS SLATIONS oo eeeecee cee ceeeeeeeceeeeeeaeeeeeaeceeeeaeeaesaaeaesaaeeeseaesaeseesaeseeseaseaesaeseeseaeeaeias 28 MOUNTING e ale LEE 29 Other Considerations edu ZENS a aaa a geese dhe abatir naaa ee Eeer abe 30 Connecting AC Powerand UPS Uninterruptible Power Supply eeceseeceseeeeeeteteeeeeeee 30 Before You Connect Audio Signals to the Recorder A 32 Connecting Telephone Radio a
115. e radio is turned off the inactivity timeout will eventually call this to your attention Likewise an unused but active and paid for telephone line can be identified with this feature Of course legitimate inactivity can span weekends and holiday periods Setting periods too short can result in nuisance alerts GPIO Pin Specifies a value indicating the input pin pair on the GPIO board that is used for triggering recording to start or stop This field is used with the detect GPIO setting For the NI PCI 6503 24 channel GPIO board values are as follows O specifies pin pairs 47 48 PAO specifies pin pairs 45 46 PA1 specifies pin pairs 43 44 PA2 specifies pin pairs 41 42 PA3 specifies pin pairs 39 40 PA4 specifies pin pairs 37 38 PAS specifies pin pairs 35 36 PA6 specifies pin pairs 33 34 PA7 specifies pin pairs 7 8 PC4 VD AON A Om FP WN specifies pin pairs 5 6 PCS 10 specifies pin pairs 3 4 PC6 11 specifies pin pairs 1 2 PC7 For the NI PCI 6527 48 channel GPIO board values are as follows specifies pin pairs 47 48 DIG 0 0 specifies pin pairs 45 46 DIG 0 1 specifies pin pairs 43 44 DIG 0 2 specifies pin pairs 41 42 DIG 0 3 specifies pin pairs 39 40 DIG 0 4 specifies pin pairs 37 38 DIG 0 5 specifies pin pairs 35 36 DIG 0 6 specifies pin pairs 33 34 DIG 0 7 specifies pin pairs 31 32 DIG 1 0 specifies pin pa
116. e ration uo ecceeecesscesceeeceeceaeeeeeeaeeseesanseeeaaeseeeaesaessansaeeaaeaeseaceaeseeesaeseeeeaneeees 139 Selecting and Deselecting an Archive Drive oe eeeceececeeceee cee eeeeeeeeaeeeeeaeeeeesaeeeesaeseeeeaeeaes 141 Opening Closing the DVD RAM Drive ntun nnn nnna 141 Formatting Archive Media REENEN EEN 141 Sait ATG AIVING EE 142 SiO DANCE NIVNO 2 eege deed Aner i eed Geet 142 Resume Arc NiviIng sriain eiee iaeia enteectieeedee reed Ea Eaa a deu 142 Viewing Media Info 143 Ee Atlas Series Server 1 8 User Manual 7 Printing EWELL EE 143 Selecting The Archive Period 0 ceeceecesseeeesseeceeeeeseceseeecaeteeesaeseesaseeceaeseecaesaaesaseseeeaneeetaaeaes 144 Browse Archive Media oo cececeeeceeseeseesceeeeeseeneeeaeeneesensaeeaaeseeeaesaecsaesaeaeeaeeaceeseeeseseenseeeeneaes 145 ATGHIVE PrOteCtlon EE 145 AUTO BJOGO ur teeter eet eae eet eh RE ates E E aed desea 146 Resuming Archiving ON Start Up oo ee eee cece cceeeeeeeeeeeeeceeeeaeseeeseeeesaaseeesaaseeseaeeeeeeeseesaeseeseaees 146 Setting Current Archive Time cece cesceceeceeeceeseeeceseceeecaeeecesaeaeesaseeceaeseeeeassaeeeanaeeaaneeetaeeneneaeeaes 146 Designating and Activating an Archive Failsafe Gener 148 Writing Call Metadata to an archive 148 Live MONO Un BEE 150 THE ATLAS ADMINISTRATIVE CUENT 0t ee LOL What is remote Client software oo eecee ete teeteeeeteeeeeee tees eaeteeeeaeseesaeeaeeae sees saeseeeeaeseeseaeeaee 151 Do you need to install the
117. e recorder It is intended to guard against unintentional formatting When a protected disk is inserted into the recorder the date of the latest call on the disk is compared with the current date as displayed on the recorder If the difference between the two dates is less than the number of days that was set as the protection period then the recorder will not permit the disk to be formatted Important The Archive Protection feature must be enabled before recording begins You cannot add the feature to a disk that already contains recorded calls To enable archive protection Ee Atlas Series Server 1 8 User Manual 145 e Press SETUP e Scroll to and select Archive Protection Period e Press the Enable soft key e Punch in the number of days that you want for the protection period e Press ENT or OK Insert a blank formatted disk in the recorder and start archiving The disk will be protected Auto Eject The auto eject feature when enabled will cause the archive disk to eject automatically when full This provides the operator with an obvious indication that the disk must be flipped over or replaced To set the auto eject feature e Press SETUP e Scroll to and select Auto Eject e Press the Enable soft key to enable it or Disable to disable it e Press ENT or OK Resuming Archiving on Start Up If the recorder is recording to an archive and is shut down normally this feature when
118. e recorder you can perform a controlled shutdown or a forced shutdown In most circumstances you should only perform a controlled shutdown This allows the recorder to close all open files and complete current database operations before shutdown A forced shutdown can result in corrupted files and loss of data It can also damage any archive media in the process of being written and possibly leave either gaps or duplications in your archives In addition Eventide strongly recommends using the recorder with a UPS to allowa controlled shutdown in the event of a power failure Caution A forced shutdown can result in corrupted files and loss of data To perform a controlled shutdown of the recorder 1 Press SETUP 2 Select System Shutdown 3 You are prompted to confirm the shutdown Press the Yes soft key and the recorder starts to shut down Please be patient as this can take minutes especially if an archive medium is being written If for some reason it is not possible to use this standard method to perform a shutdown a controlled shutdown can still be accomplished using the following somewhat riskier alternative Ee Atlas Series Server 1 8 User Manual 128 Use the front panel key switch VR6O15 and VR778 or front panel power switch VR725 to initiate a controlled shutdown by pulsing the switch for up to one second as follows e Turn the VR615 and VR778 front panel key clockwise for up to one second or
119. ear from the date of purchase as detailed below At our discretion within the warranty period we may elect to repair or replace the defective unit This means that if the unit fails under normal operation because of such defect we will repair the defective unit at no charge for parts or labor We also assume a limited responsibility for shipping charges as detailed below The warranty does not extend beyond repair or replacement as stated herein and in no event will we be responsible for consequential or incidental damages caused by any defect and such damages are specifically excluded from this warranty Our sole obligation is to repair or replace the defective unit as described herein The warranty DOES NOT COVER any damage to the unit regardless of the cause of that damage The unit is a complex piece of equipment that does not react well to being dropped bounced crushed soaked or exposed to excessively high temperatures voltages electrostatic or electromagnetic fields If the unit is damaged for these or similar causes and the unit is deemed to be economically repairable we will repair it and charge our normal rates The warranty DOES NOT COVER shipping damage either to or from Eventide If you receive a new unit from us in damaged condition notify us and the carrier we will arrange to file an insurance claim and either repair or exchange the unit If you receive a new unit from a dealer in damaged condition notify the dealer
120. ecall Oct 31 2005 10 16 52 ES Login Setup Call playback rl E 17 24 46 Playing at 17 25 13 17 25 22 terre strttine JUS 1U 26 d At ED 2005 10 28 17 24 46 EDT 2005 10 28 17 24 46 EDT 2005 10 28 17 24 46 EDT 2005 10 28 17 24 46 EDT 2005 10 28 17 24 46 EDT 2005 10 28 17 24 46 EDT 2005 10 28 17 24 46 EDT 2005 10 28 17 24 46 EDT Previous variSpeed e Press Next to play the next audio record in descending sequence Press Previous to play the previous record Press Pause to pause playback for the current record e Press Varispeed to play the selected record at faster or slower playback speeds Moving the control clockwise to the left speeds playback for the record moving it counterclockwise slows it down Ee Atlas Series Server 1 8 User Manual 40 Using Filters Pressing the RECALL soft key automatically retrieves all audio records resident on the recorder below Use a combination of all available filters to refine your search to find exactly the set of records you re looking for login If Setup info Recal Oct 25 2005 13 44 51 UTC REEL 2005 10 25 13 42 56 UTC 2005 10 25 13 42 56 UTC 2005 10 25 13 42 56 UTC 2005 10 25 13 42 56 UTC 2005 10 25 13 42 56 UTC 2005 10 25 13 42 56 UTC 2005 10 25 13 42 56 UTC 2005 10 25 13 42 56 UTC 2005 10 25 13 42 56 UTC 2005 10 25 13 42 56 UTC 2005 10 25 13 42 56 UTC 2005 10 25 13 42 56 UTC Filters Columns Click the Filters soft key on the bottom left
121. ect Enable disable Label printing Resume archiving on startup Set current archive time Archive failsafe server Enat SETUP ARCHIVE ARCHIVING TYPE This function selects sequential or parallel archiving on recorders with two or more archive drives Parallel archiving produces multiple disks with the same call data Sequential archiving begins the subsequent disk s where the previous one finished BZ Atlas Series Server 1 8 User Manual 65 SETUP ARCHIVE ARCHIVE PROTECTION PERIOD nfo Archiving type Archive protection period Auto eject Enable disable Label Resume archiving on Set current archive ti Archive failsafe serve Enab Archive f Network Archive amp Recording Security Email Network Settings Clock Backspace Enable Cancel Entering a number and checking the Enable protection box activates a feature that allows you to attach a set number of days to a disk during which the disk cannot be formatted in the recorder It is intended to guard against unintentional formatting When a protected disk is inserted into the recorder the date of the latest call on the disk is compared with the current date as displayed on the recorder If the difference between the two dates is less than the number of days that was set as the protection period then the recorder will not permit the disk to be formatted Important The Archive Protection feature must be enabled before a recording on that m
122. ecurity Groups Users can be administered by name and password and assigned to one of a list of built in groups Privileges are associated with each group and group members gain those privileges The privileges associated with each group are set up at the factory and cannot be modified There are no user definable groups e Security Group e Privileges e Admin e All available privileges including the ability to create new users e Research e Browse and play back recorded calls RECALL screen only e Archiver e Ability to archive calls INFO screen only e Maintenance e Ability to change system settings SETUP screen only e Monitor e Ability to monitor live calls INFO screen only E Atlas Series Server 1 8 User Manual 95 E Managing Users To add users plug a keyboard into the USB connector on the front or back of the recorder If you don t have a USB keyboard you can plug a PS2 keyboard into its round 6 pin connector on the rear panel but it may be necessary to reboot the recorder for it to be recognized The keyboard is necessary for inputting alphabetic characters With a touch screen recorder you can also use the keyboard that appears on the screen but a keyboard may be more convenient For a non touch screen recorder follow these steps Atlas Series Server 1 8 User Manual 96 Sar Admin All available privileges including the ability to create new users Browse and play back recorded call
123. ed Enter PBX Type ALCATEL AVAYA CISCO ERICSSON H323 MITEL NEC NORTEL SIEMENS SELTA SIP or VOX 4 Type the name of the PBX manufacturer as displayed in the list and press Enter After a brief wait the Firmware Update window displays similar to the following Parrot DSC API Flash Programmer V1 0 29 File About Configuration file s Boards in system Current configuration Do update Status PCI Mod Short VolP Standard QQ 2222 voip_lic_mod_pci 03 X 80 VoIP DLL Standard Ch 1 8 sip_voip_09 x lt S Start updating board configurations 5 Use the information in this window to determine whether the VoIP gateway firmware needs to be upgraded as follows For the board listed as Type PCI Mod Short VoIP and only this board the Current Configuration column must show voip_lic_mod_pci_03 which is the latest version of firmware A Ifthis board shows the latest version of firmware you do not need to update the firmware Close the window using the X in the upper right corner to cancel After all the windows close you must complete the gateway upgrade by rebooting the gateway Don t forget to upgrade the recorder software and test the recorder to verify that recording works normally B Ifthis board does not show the latest version of firmware you must update the firmware for this board using the following steps Ee Atlas Series Server 1 8 User Manual 254 E To mark this
124. ed the protect tab should be closed e Insert a tape in a tape drive e When you are asked what you want to do with the archive If you loaded a new tape or one that has never been used in a recorder select Format After formatting is complete press the knob and select Start Archiving If the tape has calls on it but you want to erase those calls select Format After formatting is complete press the knob and select Start Archiving If the tape has calls on it and you want to keep those calls select Resume Archiving Ejecting a Tape If a tape is full the recorder will automatically stop archiving on the tape If a tape is currently archiving and you want to eject it press the knob and select Stop Archiving When the tape returns to Idle status press the knob and select Eject Wait for a message saying that it is safe to remove the tape then press the Eject button on the tape drive itself Ee Atlas Series Server 1 8 User Manual 221 E Playing Calls from a Tape With DVD RAM the recorder saves calls as individual files With tape the recorder stores large groups of calls in single files called tape archives Each tape archive can be as large as 4 7GB the same size as one side of a 9 4GB DVD RAM As many as four tape archives can fit on one DDS 4 tape Before any calls can be played from a tape a tape archive must be selected and all calls in the archive must be transferred to hard disk Once the calls are on hard disk th
125. edium begins You cannot add the feature to a disk that already contains recorded calls Also note that this is a recorder function only If you put the medium in a PC drive there is no protection We recommend using the Write Protect tab on DVD RAM media for protection of critical archive media E Atlas Series Server 1 8 User Manual 66 SETUP ARCHIVE AUTO EJECT Info Recall Jul 27 2005 16 56 16 UTC Enable Cancel Checking Auto eject media causes archive media to be automatically ejected when the medium is recorded This is especially valuable if you are using DVD RAMs with the optional label printer since you can simply grab the label and stick it on the cassette If you are not using the label printer it may be more convenient to refrain from ejecting the media since that way you can use the Media Info function of the archiving system to give you the start and stop time of the archive which may then be manually written on the disk SETUP ARCHIVE ENABLE DISABLE LABEL PRINTING Info Recall Jul 27 2005 17 22 33 UTC Enable Cancel Checking the Print to label printer box causes a label to be printed each time an archive medium is completed If enabled the optional label printer must be N E Atlas Series Server 1 8 User Manual 67 connected and powered up or error messages will appear warning you that the operation has failed SETUP ARCHIVE RESUME ARCHIVING ON STARTUP Info Recall Jul 27 2005 17
126. eens To enable the user login feature check the box with Enable or the mouse and select OK SETUP SECURITY AUTO LOGOUT TIMEOUT Login Setup Info Recall Jul 27 2005 23 53 20 UTC User administration HE mail Clock Utilities L System Shutdown Pos Settings Backspace Disable The auto logout feature automatically logs out the current user after a preset time To enable auto logout enter the number of seconds you would like to have the panel accessible The minimum is 60 seconds but this gives you little time to do anything In fact you may find it difficult to disable auto logout We recommend 600 seconds 10 minutes and this is the factory default To disable auto logout log in if necessary and uncheck the Enable auto logout box N E Atlas Series Server 1 8 User Manual 94 SETUP SECURITY USER ADMINISTRATION Login Setup Info Recall Jul 27 2005 23 50 21 UTC LoginName Password FirstName MiddeName LastName Suffix Char 1 Bence e ee ele o Backspace ERA AAAA A AAEE psnit 2 x pot vi bin fm shirt Remove For many installations security is an important issue Who should have access to the front panel of the machine and what screens and functions should be available to that user This section will help you set up users and privileges These privileges will apply to the remote clients that is the clients will not bypass the privileges that you set from the front panel About S
127. el group will remove the channel from the group unless you add the new name to the list of channels names in that channel group This can be useful if you want to prevent new calls on a channel from being archived as part of a channel group without removing the earlier recorded calls E7 Atlas Series Server 1 8 User Manual 175 Logsand Alerts The Atlas server not only logs data it also generates system alerts and maintains statistics on many critical areas of operation ALERTS Recorder Config File view Help Config Items Code Display Text Recorders blank H lt unavailable gt BVR 778 SN99000 Miscellaneous Call Suppression logger lt 1 gt has lost the network connection user Accounts the lt 110 gt archive drive has been removed or is not functioning i i Users GiBoards and Ch Channels Boards The process lt 110 gt has malfunctioned on logger lt 1 gt Secondary systems may temporarily the system has received a test alert just a beep Logger Startup The process lt 110 gt has malfunctioned on logger lt 1 gt No data loss or user intervention is Logs and Alerts The process lt 110 gt has malfunctioned on logger lt 1 gt The system is attempting to recover Hees Slerts Alert History Statistics Logger was not properly shut down This can cause serious loss of data Logger Shutdown Email Server 3 An error occurred while shutting down the system Current archived data ma
128. elect Enable disable archive failsafe toggle the Enable box so that is checked and press the OK soft key e Determine the behavior of the failover mechanism Select desired Archive failsafe behavior and toggle Archive failsafe error on out of media Checking this box in effect allows the secondary recorder to act as an extension of the primary recorder for archiving Not checking it causes the secondary to take over only in the case of an archiving failure in the primary Writing Call Metadata to an archive Metadata means data about data and is just a fancy way of saying that there is potentially some data about calls associated with the calls For example when you use the Browser Client to protect a call from being erased or when you add incident data to a specific call this is considered metadata This metadata is not Ee Atlas Series Server 1 8 User Manual 148 E and typically cannot be stored with the call archives themselves Why Because in most instances archiving takes place contemporaneously with recording or shortly thereafter However the decision to protect a call or to add or change information about a call or incident can occur much later Therefore this information may not be present when the archive is recorded and so obviously cannot be recorded along with the archive The Write metadata to archive menu item as part of SETUP allows you to gather all this
129. election This section assumes you are using DVD RAM disks for archiving DDS tapes can also be used with some limitations on special order contact Eventide Eventide recommends any of the following configurations of media for DVD RAM archiving gt 5 2GB DVD RAM single sided inside a Type 2 or Type 4 cassette gt 9 4GB DVD RAM double sided inside a Type 2 or Type 4 cassette Some considerations on media selection e Double sided disks will have to be manually flipped over to record both sides e Type 2 and Type 4 cassettes are recommended because they can be opened and the disk removed This is useful if you want to use a computer to play back the disks since most computers will not accept the cassette It is also useful if you want to purchase a spindle of single sided disks and place them inside the cassette e Ina facility with high call volume you can save money and storage space by purchasing spindles of single sided bare disk media and only a few cassettes You would place the media in the cassettes to record them and back on the spindle when recording is complete Besides expense another advantage is that the bare medium can t be written in a DVD RAM drive on a computer so there is less chance of data being unintentionally overwritten Some disadvantages are 1 the bare disks are not as physically well protected when they are removed from the cassette 2 the bare disk is harder to label e A low call volume
130. enabled will cause archiving to resume when the recorder is rebooted The feature is enabled by default To set the feature e Press SETUP e Scroll to and select Resume Archiving on Start up e Press the Enable soft key to enable it or Disable to disable it e Press ENT or OK Setting Curent Archive Time When you start archiving the first call to be archived is determined by an internal archive pointer This pointer tracks where you left off archiving with the previous disk so that the next disk will begin where the previous one left off Also if you are in the middle of a disk and you stop archiving for whatever reason such as the need to browse calls on the disk you can resume archiving at the Ee Atlas Series Server 1 8 User Manual 146 point where you left off The goal is to ensure that only consecutive calls are recorded on each disk making labeling and searching easier The pointer is maintained automatically However there are times when you may want to manually set the current pointer location For example you may have misplaced an archive disk and you want to re archive calls Of course the calls must still be present on the RAID To manually set the current archive time 04 25 2005 19 59 24 2 e Press SETUP e Scroll to and select Set Current Archive Time If desired make a note of the time shown in the window before changing it e Use the arrow soft keys and the scroll wheel to ad
131. equire new software e Valuable features are available in the new release e Factory support requires a more recent software version e If your system is operating satisfactorily you might prefer to leave things alone If you re a feature hungry IT guy well upgrade away Atlas Series Server 1 8 User Manual 207 The Software Upgrade Installation Process The actual process of upgrading or re installing your software is simple and is almost completely automated It goes like this e Archive your call data e Archive your recorder configuration e Remove all archive media e Insert the update or installation CD ROM in the top DVD drive If archive drives are not DVD insert the update medium in the CD ROM drive e Power down the recorder e Restore power e Exhibit patience while the software loads When finished the CD ROM will eject automatically Remove it from its tray e Power down the recorder e Restore power e Exhibit even more patience while the new software gets comfortable If this is a new installation rather than an upgrade restore your configuration If this is a new installation rather than an upgrade restore your archives most recent first along with your metadata Some Details Especially About Installation The above list is really it The hardest part is the Exhibit patience part since the second time you are asked to do so you may need to exhibit it for an hour or more The soft
132. er once a connection is established it is defined between two fixed points and both the upstream and downstream data are handled by the same pair of wires VoIP s digital architecture uses different wires for upstream and downstream data and the data path is undefined Audio is carried through RTP Real Time Protocol packets which can be routed through different paths As a result data packets of audio data can become unsynchronized and be delivered out of their original sequence To address this VoIP uses a buffering system that synchronizes delayed packets The inherent delay caused by packet buffering should never exceed 500 ms Networks are by no means limited to carrying only voice data As such a packet filtering mechanism is used to detect and isolate RTP audio data packets from other data types carried across the network Ee Atlas Series Server 1 8 User Manual 244 Eventide VoIP Topology IP Phone 2 Cisco Ethernet Switch 1 SPAN port that is configured to forward data traffic from two or more IP phones Listen IP Phone 1 only RSPAN permits the traffic Eventide Gateway from IP Phone 3 to be MS Windows forwarded to Cisco Ethernet Syvtich 1 and on to the Mob gateway Eventide Call Recorder The VolP gateway records RTP traffic from IP sources it is configured to monitor Cisco Ethernet Switch 2 IP Phone 3 E Atlas Series Server 1 8 User Manual 245 PREREQUISITES FOR VOIP INSTALLATION
133. er in case of generator failure The UPS should be an approved model i e one that can communicate its status to the recorder This isn t strictly necessary if your facility is manned and personnel are trained to shut down the recorder using the appropriate procedure in case of power failure However an approved UPS will keep the recorder running and perform a safe shutdown when its battery power gets low Eventide offers commercial grade heavy duty rack mount UPS units We have tested the following units and confirm they work with the recorders Manufacturer Rating Eventide Part Rack Height APC Tripp Lite 1500VA 940W 120V 427213 001 2U 3 1 2 APC Tripp Lite 1500VA 940W 240V 427213 002 2U APC Tripp Lite 750VA 120V 427214 001 2U APC Tripp Lite 750VA 240V 427214 002 2U APC Tripp Lite 3000VA 2700W 120V 427215 001 2U APC Tripp Lite 3000VA 2700W 240V 427215 002 2U In addition consumer grade UPS units may be available locally and are suitable for more casual installations We have tested the following units and confirm they work with the recorders Manufacturer Model Recommended for APC Back UPS ES 500 VR615 APC Back UPS ES 725 VR778 VR725 VR615 To connect your recorder to a UPS simply plug the UPS into an AC socket and plug the recorder into the UPS using the power cord provided If you use an approved UPS also connect the UPS to one of the recorder s USB connectors on the rear panel using the cable pr
134. er send emails to designated recipients by filling in the Email Server Configuration page and checking the Enable email notifications checkbox The information needed here is discussed in the SETUP section You designate individual users to receive notifications under user administration SCH Series Server 1 8 User Manual 180 Newfor Configuration Files Release 15 Recorder Config TOX File View Help Contig Items Files lt no file selected gt Recorders gVR 778 SN90000013 Blue Custom Script Sources rile wVR 78 SN90000163 Dew Metadata Integration Configure YOIP Configuration SNMP Configuration File SNMP Trap Actions iVR 725 5N70000140 Dra Miscellaneous Call Suppression amp User Accounts Boards and Channels Logs and Alerts Custom Fields Scheduled Recording Workstations Client Activity Archiving lt Configuration files for VR 725 SN70000 140 Dragonfly YR 725 SN70000140 Dragonfly RO Figure 22 Configuration Files screen The Configuration Files screen is used to view and edit configuration text files contained on the selected recorder Some of the features supported through the configuration files require additional software license keys To access a configuration file select a file listed in the Files column and the contents will be displayed in the column on the right To edit a configuration file move the cursor to the point at which you d like to modify or
135. erates the corresponding Resolved alert for Alert 9016 to indicate the signal is restored and normal TRV detection and recording will resume Input Gain Gain or attenuation in dB of the input channel used to set recording level VOX Min Max Cur Real time display of signal input level useful for setting channel gain This is not an editable item This cell is an excellent tool for diagnosing recording problems such as one call being broken up into multiple calls Login Setup Info Recall Jul 27 2005 22 25 21 UTC in Max Cur WE 0 0 IA 48dB 48dB 0 0 00 48dB 48dB 0 0 0 TRV Min Max Cur This non editable item shows you the real time minimum maximum and current value of the DC voltage at the channel input The current value will indicate if the phone is on or off hook the Min and Max will show the highest on hook and lowest off hook voltages seen by the channel input If the current value fluctuates over a wide range when you are not using the telephone E7 Atlas Series Server 1 8 User Manual 86 New for Release E Atlas Series Server 1 8 User Manual 87 it probably means that the line is very noisy This tool can help you set the TRV Thrsh value or diagnose problems such as spurious calls Activity Timeout Timeout value in seconds When set alert 3001 Channel was active for more than X seconds is issued if a channel is continuously active for longer than the time
136. es 58 Setup System Info Serial Number 60 Setup System Info License Key 61 Setup System Info Add On LICENSE Key 62 Setup System Info View alam og eecececeeeceeseeteeceeeeesecaeceeecaeteeesaeseeeaeeeesaeseeesaeseeesaseeetaseaes 63 Setup System Info Enable Disa ble Verbose Logging eeeeeceeeeeeeeeeeeetteeeeee sees teteeeeaeeees 63 Setup Archive Archiving tyP on ce ceecceceecseeeeeeeeeeee sees caeteeesaeeaeeaeseeesaeseeesaeseesaseeetaeseeeeaaeaees 65 Setup Archive Archive protection Period oo eceececcececseeeeeceeeeee sees ceseeeeaeseeesateeetaeseeeeaneee 66 Setup Arc hive Auto e je Ct iccciic sive lieeseitec call ive eaaa Eaa a aa aaia an aa Tea ai 67 Ee Atlas Series Server 1 8 User Manual 4 Setup Archive Enable disable Label Printing AA 67 Setup Archive RESUME archiving ON sgartup ee cee ceeeeeeeeeeeeeeeaeeseteeeeaeseeesaeeeetsaeeeetateaes 68 Setup Archive Set cument archive me 68 Setup Archive Archive failsafe eener 70 Setup Archive Enable disable archive failsafe AAA 71 Setup Archive Arc hive failsafe bebavior cee eeeeeeeeaeeeeeeeeeeeeae see eaeeeeeaeeeetaeseeeeaeeaee 71 Setup Network Arc hive Enable Disable Network Archive 000 eeeeceeeeteeeeete cece tee teeeteeeeeeeaeee 72 Setup Network Arc hive Hosdname eeeeceeceeceeeeeeceeeceeeaeeaeseeesaeeaeeeeseaeeaeseaesaeseeseaeteeseaeeaeeaesiaee 73 Setup Network Archive Sha re Name oo eeeceeceeceeceee cess ceeeeeecaeteeeaeeaeeaeseeesaeseeesae
137. es column and the right side of the screen displays the schedule Providing you have Read Write access for the selected recorder you can now modify any settings When finished click Apply to save the schedule To delete an existing schedule select the schedule in the Schedules column and click Delete You are asked to confirm the deletion Click Yes to proceed click No to cancel E7 Atlas Series Server 1 8 User Manual 188 SCHEDULED RECORDING PARAMETERS The information in the Parameters area of the screen depends upon which period you select Descriptions follow for each period e Hourly The entry screen s Parameters area displays with the following fields Figure 29 Scheduled Recording Hourly Parameters Start recording at XX minutes past the hour Enter the number of minutes past the top of each hour Record for XX minutes seconds Enter the length of time to record Repeat every XX hours Select the checkbox to enable a repeat and enter the number of hours after which this scheduled recording will repeat e Daily The entry screen s Parameters area displays with the following fields gel SCH Series Server 1 8 User Manual 189 Figure 30 Scheduled Recording Daily Parameters Start recording at XX minutes past midnight Enter the number of hours and minutes into the designated day to initiate recording Record for XX hours minutes seconds Enter the length of time to reco
138. essful in READ WRITE mode OK Figure 3 Successful login message Recorder Config You will be automatically logged out in 30 seconds due to inactivity E Log Out Don t Log Out Figure 5 Automatic logout message To prevent one administrator from locking out others the administrative client automatically logs the user out if there has been no activity for more than ten minutes Note If someone attempts to use the recorder front pane s SETUP mode they will receive a Locked notification However it is possible to break the lock from the front panel since it may be necessary to do so to shut down power or perfom other important operations In this case the Configuration Client user is wa med that any unapplied changes have been lost Once you have successfully logged in with read write privileges on all selected units you can now modify the settings of the server SERVER SETTINGS The Config Items menu is the key to selecting the server features and functions to be displayed or modified 2 Atlas Series Server 1 8 User Manual 157 The program organizes the modification settings in a hierarchical directory tree Here the menu is fully expanded for the VR778 but remains collapsed for the VR615 Clicking on any of the menu items launches that respective administrative process Config Items Recorders END 615 GNGOOUOUUT Hyacinth Miscellaneous Call Suppression a User
139. estination recorder and must be given exactly the same name but this name must also be unique to this pair and not given to any additional Centralized Archiving drives that connect to the failsafe controller Approve both recorders at the destination recorder s Archiving Centralized Archiving Sources pane Check the Enable Centralized Archive Failsafe checkbox on both recorders in the archive failsafe pair Apply this change At this point Archive Failsafe is ready to be armed If you start archiving on one recorder the other will display ready standby where it would normally display start archiving Additionally you can log into the controller recorder and arm disarm and set the archive time on both recorders in the failsafe pair simultaneously New for Release Archiving a Channel Group 17 1 Log into the recorder you wish to archive a channel group from 2 Go to Archiving Archive Drives 3 Select the drive you wish to archive to 4 From the Channel Groups pull down menu select the channel group you wish to archive to this drive 5 Click Apply to apply the change At this point any archiving done to this drive will archive calls only from the channels in the channel group selected New for Release Period Archiving With Recorder Configuration 17 CL gw Be NS Load Eventide formatted media on the Atlas recorder Log into the recorder with the Recorder Configuration utility Go to A
140. etup e Compression and Sample Rate M Audio supports the following sampling rates 8 KHz 12 KHz 16 KHz 22 050 KHz 24 KHz 32KHz 44 1KHz and 48KHz Additionally you can select one of two compression algorithms Low Quality or High Quality The former reduces file size the latter provides better audio quality e Stereo Mono Channel Assignments Select here whether channels will deliver stereo or mono output Each 8 channel board appears as only four channels on the display as the channels are configured in pairs stereo Al Logix NGX Configuration The Administrative Client also supports operation with the AI Logix NGX digital PBX board Ee Atlas Series Server 1 8 User Manual 171 To view its settings and attributes from the Boards Configuration screen highlight the board in the right display area and click Edit Selection Recorder Config File View Help Type Tapping Type Encoding 3 oe en _ ch t Analog 16 lAnaog 13KBPS GSM Analog 16 Analog T3KBPS GSM Tremblant Digtal PE T3KBPS GSM Miscellaneous Call Suppression User Accounts Boards and Cha Charnel Boards Logs and Alerts Text Files Metadata Fields Scheduled Rec Workstations Chert Activity Miscefaneo Call Suppression U ser Accounts Boards and Cha Channets Logs and Alerts Text Files Metadata Fields Scheduled Rec Workstations Cher rtivtu Apply Figure 15 Board Configuration Screen The following screen now displays E
141. eviraid_vg 2 xfs 152G 51M 151G 1 raid2 Remove History Jul 28 2005 20 42 44 EDT ide host0 bus0 targetO lun0 disc ide host0 bus0 target1 lund disc Cancel Pressing either the Remove or History soft key brings up a screen above that allows you to select a drive When you do so and select OK either the history of the drive will be displayed or you will have an opportunity to delete the selected drive Doing so will degrade the RAID array and a warning message is displayed KI E Atlas Series Server 1 8 User Manual 59 The screen below displays the result of removing and then adding a RAID drive Note that the Status now shows syncing RAID array mdO since the removed disk must be resynchronized Info Recall Jul 29 2005 15 05 10 EDT md 9 md md0 syne done md 5 raid1 Disk failure on ide host0 bus0 targetO lunO disc disabling device md 8 md syncing RAID array md Remove History SETUP SYSTEM INFO SERIAL NUMBER Login Setup Info Recall Jul 28 2005 20 47 41 EDT m System Info Configuration info RAID status View alarm log Enable Disable Verbose Logging bt Archive b Network Archive b Recording l 60001254 Write logs to removeable media Write configuration to archive Read configuration from archive Cancel This is a display only function and it displays the recorder serial number The grayed out soft keys are functional only when the unit has no Serial Number wh
142. ew products It will also enable you to receive pre shipment of certain parts Who performs warranty work The only company authorized to perform work under this warranty is Eventide Inc Little Ferry New Jersey While you are free to give personal authorization to anyone else or to work on it yourself we will not honor claims for payment for parts or labor from you or from third parties However we and our dealers do try to be helpful in various ways Our dealers will assist usually without charge during the warranty period in determining whether there is a problem requiring return to the factory and alleviating user error or interconnection problems that may be preventing the unit from operating to its full capability We are available for consultation if the dealer is unable to assist If a part is found to be defective during the warranty period and you wish to replace it yourself we will normally ship the part immediately at no charge provided your warranty registration form is on file We reserve the right to request that the defective part be returned to us Shipping within the 50 United States You are responsible for getting the unit to our door at no cost to us We cannot accept collect or COD shipments We will return the unit to you prepaid at our expense using an expeditious shipping method normally United Parcel Service If you are in a hurry and want us to use a premium shipping method such as air express
143. ey can be played in much the same manner as calls on a DVD RAM or on the recorder s internal RAID There are two ways to play and archive tape One is to load it into a PC that has a DDS 4 tape drive and use Eventide s Remote Client software The second is to play it in the recorder in which it was recorded Playing a tape in the recorder is very similar to playing a DVD archive except that there is a preparatory step involved When you press the Browse Archive soft key you must select the desired tape archive of which there may be several on a tape The selected tape archive will then be copied to the recorder s internal hard disk When the transfer is complete Recall mode will work the same as it does with DVD RAM Note This transfer may take 30 minutes or more Please be patient To set up a PC for playing tapes from a recorder you will need e Multimedia PC o Minimum requirements o 2GHz Intel Pentium 4 o 512MB DRAM o 50GB free space on hard disk o Sound card and speakers o Keyboard mouse monitor o Microsoft Windows XP e Eventide Clients Version 1 1 dated 21 Jan 2004 or later e DDS 4 Tape drive e Hewlett Packard P N C5686A HP Surestore DAT 40i 40GB internal DDS 4 drive e SCSI Controller e Adaptec Model 29160LP Atlas Series Server 1 8 User Manual 222 Following the manufacturers instructions install the SCSI controller and tape drive in the PC Then turn on the PC and install the Eventide Client
144. f the front panel display Verify that it synchronizes to the external source shortly after you have activated it E7 Atlas Series Server 1 8 User Manual 115 SETUP CLOCK TIME SYNC STATUS Info Recall Jul 28 2005 14 26 12 EDT Status as of Thu Jul 28 18 25 37 2005 UTC NOT Synced to source ntp0 usno navy Reachability register 0x0 Poll Interval 64 seconds Time since last packet 1 seconds The Time Sync Status screen shows whether the recorder is correctly synchronized to an external source The top screen shows that it is not receiving NTP synchronization The bottom screen shows the recorder operating in synchrony with NTP source time nist gov Info Recall Jul 28 2005 17 10 15 EDT Status as of Thu Jul 28 21 09 55 2005 UTC Synced to source time nist gov Reachability register Oxf Poll Interval 64 seconds Time since last packet 51 seconds Time since last reached 0 seconds Reachable for 256 seconds oy 4 E2 Atlas Series Server 1 8 User Manual 116 SETUP Utilities These utilities are especially helpful for maintaining backing up and migrating your recorder settings When you create a disk with recorder information and settings we strongly recommend that you immediately label it both with a description of the contents the date and the recorder serial number Only DVD RAM USB and REV media can be used for these utility functions ua Utilities Write logs to removeable media Write
145. facility may also wish to use single sided disks If the facility wants to change the archive disks on a set schedule say once a month it might make sense to use single sided disks that end up being 1 2 or 3 4 full rather than double sided disks that end up being mostly empty One last note on data protection Although the recorder incorporates an archive protection mechanism this is only effective when playing the archive in the recorder itself When playing the archive in an ordinary PC that accepts the cassette it is not protected from being overwritten unless the write protection tab on the cassette is set BZ Atlas Series Server 1 8 User Manual 137 CD R Media CD R media are not supported for archiving This is mentioned here because it is sometimes difficult to distinguish a blank generic CD R from a DVD R If you try to archive onto a CD R it won t work and it may not be immediately clear why so be sure to confirm that you are using the proper DVD archive medium Sequential and Parallel Modes These modes apply only to recorders with more than one archive drive Otherwise the setting has no effect Sequential mode means that archiving will continue automatically to the next available medium In the figure below the top disk is writing calls When the disk fills up archiving will continue on the middle drive and then on the bottom drive The middle and bottom drives must contain formatted blank media After the
146. fferent severity levels that range from informational messages to severe errors You can configure how alert notification is handled as well as other alert features This section describes how to configure alert notification including where to display and email the alerts It also provides the following information about alert messages e Table 8 Alert Messages A list of alert messages including the alert code severity level message text and suggested actions e Table 7 Alert Severity Levels A list of alert severity levels and descriptions Use the following procedures to configure alert notification First enable email notification for the desired user accounts This can be done only from the Recorder Config administration client not from the front panel Users who are enabled to receive email notification will receive ALL of the emailed alerts e Run Recorder Config and log into the recorder e In the left pane choose Users e After a list of users appears choose a user and select Modify A window should pop up allowing you to edit the user settings Ee Atlas Series Server 1 8 User Manual 229 rConfig116 Loggers eee VR 778 SN90000093 entide Miscellaneous Call Suppression User Accounts User Boards and Channels Logs and Alerts lt unavailable gt View User Accounts e Inthe Email Notification section check the box labeled Enable and type in the user s email address e Hit OK
147. g the accounts settings in Microsoft Outlook or Outlook Express You will need the same information for these settings as you would for normal email and can obtain them from your network administrator or possibly by looking at your PC email settings Enable Disable Emails SMTP Server SMTP Port Local Hostname SMTP Username SMTP Password SMTP From Address SMTP Reply To Address SMTP Errors To Address Force TLS Encryption Send test email All entries requiring IP addresses can use fully qualified domain names or numerical addresses FQDN e g lt host domain com gt is recommended since IP addresses frequently change The recorder does not have to be rebooted for the email settings to take effect E Atlas Series Server 1 8 User Manual 99 SETUP EMAIL ENABLE DISABLE EMAILS Info Recall Jul 28 2005 00 08 25 UTC Enable Cancel Enable Disable Email globally permits emails to be sent when enabled Email still requires further configuration in the Security section to determine to whom it will be sent SETUP EMAIL SMTP SERVER Recall Jul 28 2005 00 08 45 UTC Backspace Cancel SMTP Server Be sure you are authorized to use the SMTP server in question Many are set to disallow relaying to prevent spam This is likely to be a problem if the recorder isn t on the same network and may be a problem even on the same network if the recorder doesn t have an account KI 4 Eke Atlas
148. g ports the call s attributes and audio ports the actual audio data packets must be designated Only calls that occur on ports in these designated ranges are recorded all others are ignored The call recording server and the gateway must be configured in a way that allows them to recognize each other s presence The call recorder knows of the gateway from its IP address so Eventide strongly suggests that the gateway be configured with a static IP address This is also helpful for Eventide technical support in the event system maintenance needs to be performed using either a modem or virtual private network VPN Ee Atlas Series Server 1 8 User Manual 249 If for whatever reason the call recorder disconnects the gateway will begin caching all audio received As soon as the connection is restored all buffered audio is forwarded to the server No audio will be lost if the disconnect is a relatively short one but if the server is down for an extended period some audio will be lost due to limits of its caching facility Note that during a time of disconnect Live Monitor will not function and all channels display as grayed out It is imperative for the call recorder and the gateway to have the same time source in order for audio data to be correctly sequenced and archived This is most easily achieved by synchronizing them to a single NTP Network Time Protocol server or any other reliable time source GATEWAY CONFIGURATION
149. g the left and right arrows and the scroll wheel gt gt Switch gt lt enter the end date and time using the left and right arrows and the scroll wheel gt gt OK Touch screen or Mouse Click on field desired and click on up down arrows to select date time To filter on dialed DTMF digits Login Setup Info Recall Filters gt By DTMF digits lt enter 2004 06 30 21 58 06 AMST 0 00 17 EE 2004 06 30 21 58 06 AMST 0 00 17 Calls with the string of digits anywhere in the captured digits will be displayed N E Atlas Series Server 1 8 User Manual 132 Jul 21 2004 To filter on CLID Login Setup Info Recall 2004 06 30 21 58 06 AMST 0 00 17 Filters gt By CLID gt lt enter the 2004 06 30 21 58 06 AMST 0 00 17 string of digits gt gt OK 2 00 17 g d g 2 1 00 17 2 1 00 17 Calls with the string of digits 5 peat anywhere in the CLID will be 2 Lal 00 16 x 2 1 00 16 displayed EE 4 00 16 2004 06 30 21 58 06 AMST 0 00 16 Columns The calls are displayed as a list with multiple attributes per call By default only the Channel Number Start Time and Duration are listed There are however eight total attributes any of which can be displayed These attributes are e Channel Channel number the call was recorded on e Start time The time at which the call was initiated e Duration The call duration e DTMF Dialed DTMF digits e CLID Calling Line Identifier the telephone number of the incoming
150. gnaling port codec Not applicable for this purpose E Atlas Series Server 1 8 User Manual 248 vlan The designated virtual local area network VLAN if any to which this device is assigned time The number of seconds passed since activity occurred to or from this device To refresh the listing on the screen simply reenter the command ip_list If you require more extensive network analysis resources use a network protocol analyzer like Ethereal a freeware program available at http www ethereal com or Wireshark at http www wireshark org Bandwidth is a critical issue for VoIP installations If insufficient bandwidth is available for the gateway to receive the audio compress it and send it to the server a delay occurs that can impact audio synchronization For a VoIP configuration on a local area network using a T1 connection bandwidth does not typically pose a problem In order to assure sufficient bandwidth Eventide suggests implementing VoIP on a virtual local area network VLAN A VLAN is a logical group on the network that effectively prioritizes network traffic to ensure enough bandwidth VLANs also greatly ease the configuration issues surrounding SPAN and RSPAN ports The MAC or IP addresses of all active phone sets must be designated This information is entered in the Text Files area of the Atlas Series Administration tool VR Config version 1 6 Additionally port ranges for both the signalin
151. gt has been placed in standby mode forthe recorder lt 110 gt 2204 Archive Restore complete on the lt 110 No action required drive of recorder lt 1 2300 Network Archive connected to address No action required lt 110 share lt 111 2301 Network Archive to address lt 110 share lt 111 is NOT active Ee Atlas Series Server 1 8 User Manual 238 Code Text Description 2302 Network Archiving share isnot connected Check network connection and ensure that network share is active 3001 Channel lt 110 gt was active for more than lt 111 gt seconds Generated asa result of yourchannel settings for Active Timeout Verify that the channel is recording corectly 3002 Channel lt 110 was inactive for more than lt 111 gt seconds Generated asa result of yourchannel settings for Inactive Timeout Verify that the channel is recording corectly 4001 A label has been printed forthe archive No action required media on the lt 110 drive 4002 Label printing failed on the lt 110 drive Take action based on enor Check printer Eror lt 111 connection cycle power on the printer form feed one label and attempt to print again 5000 Communications with the UPS backup Check UPS connection power supply has been lost on the recorder lt 1 gt in facility lt 2 gt Please ensure that the UPS is propery conne
152. h does not contain an embedded license key But to avoid unnecessary script alerts do not modify this default script either Metadata Integration Configuration File This file is used to configure the recorder to recognize user defined metadata feeds that arrive via a network connection or serial port Use of this feature requires an additional software license key and custom scripting placed in the file to identify the format and parsing of the metadata SNMP Configuration File This file is used to configure the recorder for network management using the Simple Network Management Protocol SNMP SNMP is used to manage network devices The SNMP configuration file describes the identity of the Eventide recorder so that an SNMP client can query the recorder for information The configuration file allows you to set the following SNMPv2 MIB values for the recorder rocommunity Specifies the community name used to authenticate messages Public is the default read only community Set this to match the desired read only community name for your system syslocation Specifies the location of the recorder character string syscontact Specifies contact information such as name email address and phone number of a person to contact about the recorder character string sysname Specifies a name for the recorder character string sysdescription Specifies a description for the recorder character string The Even
153. he Alert Configuration window so that the changes are saved Lastly enable the recorder to send emails E Atlas Series Server 1 8 User Manual 231 favR 778 SN90000093 Miscellaneous Call Suppression User Accounts sender MyDomain com Boards and Chann Logs and Alerts po 192 168 1 100 e In the left pane choose Logs and Alerts when the Logs and Alerts tree expands choose Email Server e In the right pane check the Enable Email Notifications checkbox e Add the necessary information for your SMTP server e Ata minimum enter the IP Address of the SMTP server under SMTP Host e Usually the Send From field will require an email address of an account on the SMTP server in the form of name domain com Some servers require sender authentication so the Login Name and Login Password fields may need valid entries e SMTP Port is usually 25 Make sure your SMTP server is bound to a different port before changing e Some SMTP Servers will require a Local Machine Name The recorder s name is Eventide Enter something that looks like Eventide yourdomainhere com But leave it blank unless it is required Do not put an symbol in this box this will cause an error e The Force TLS checkbox is usually left unchecked if your SMTP server requires an encrypted TLS connection check this box e The Reply To and Send Error To fields are usually not required but can be filled out if desired in the form
154. he errors are increasing at a steady rate it indicates that there is a problem However if the error counts aren t all zero it might not be an indication of a serious issue for example someone may have unplugged and then plugged back in a phone Problems can be caused by 1 Line issues bad taps line lengths tap lengths etc 2 Unsupported phone set or line card 3 The wrong PBX is set in the board configuration Steps for Setting Levels Thresholds and Hold Times It is undesirable for single conversations to be broken up into multiple calls There is a lag between each stop and start so some of the conversation will be lost Setting levels and thresholds properly will help you avoid this condition This applies to channels set for VOX detect If you are seeing this condition or if you simply want to check how well the default parameters match your facility try this procedure 1 Disable AGC 2 Set the Input Gain It should be set with signals that best match what will be seen during normal operation Watch the VOX Min Max Cur values and adjust the gain so that the current value ranges between 6dB and 1dB while a signal is present E Atlas Series Server 1 8 User Manual 89 3 Enable AGC if desired Not recommended for broadcast recording recommended for communications or telephone channels 4 Using the VOX Min Max Cur cell note the VOX Cur value with no signal present but with the cabling still connected
155. hen we receive a unit this is how we determine whether it is under warranty If the unit was shipped from our factory within the past calendar year we assume that it is under warranty unless there is evidence to the contrary such as its having been sold as used or rented etc If the unit was shipped from our factory more than a calendar year ago we assume it is not under warranty unless there is a warranty registration form on file showing that it has been purchased within the past year under appropriate conditions or if you send a copy of your purchase invoice indicating warranty status along with the unit If the unit was used as a demo the warranty runs from the date that it was received by the dealer The original purchaser gets the unexpired portion of that warranty E Atlas Series Server 1 8 User Manual 257 When you send a unit for repair you should indicate whether or not you believe it to be under warranty If you do not say the unit is under warranty we will charge you for the repair and we will not refund unless the charge was caused by an error on our part If you believe the unit to be under warranty and you do say it is but we disagree you will not incur any charges until the dispute is resolved Reading the above you can see that it is to your advantage to send in the warranty registration form when you purchase the unit If we know who you are we can send you updates and notifications and advise you of our n
156. her time a nist gov 129 6 15 28 or time b nist gov 129 6 15 29 has been known to work well on the east coast of the United States Note Once you have selected NTP servers the Date Time menu choice will be grayed out After you have activated NTP wait a few minutes and then view Time sync status below to confirm that the recorder is following the NTP supplied time To disable NTP time synchronization select NTP Server and delete all NTP server names After pressing OK the Date Time menu choice will no longer be grayed out SETUP CLOCK I RIG B SETTINGS E IRIG B If you have ordered optional IRIG B support then the recorder will be equipped with an IRIG B time code reader An IRIG B time code generator can be connected to the BNC connector on the back of the recorder Note The date is not affected by the IRIG generator Set the date using the Date Time menu e Set the time zone to the desired time zone for normal operation as described above e Set the internal clock of the recorder to the wrong time so that time synchronization will be obvious e Scroll to IRIG B Settings and select it e Verify that the checkbox is checked indicating that the setting is enabled e Use the encoder wheel or pick a value with the touch screen to set the offset between the time zone to which the generator is set and UTC For example if the generator is set to output EST time set the recorder for 5 If outputt
157. his manual You can also check the printed back panel diagram that was packed with your recorder The Analog Input Board handles interfacing to analog audio signals The number of channels per board will vary depending on which is ordered with 8 16 and 24 channels being standard configurations Each board presents a 25 pair blue ribbon connector at a slot in the rear panel When viewing the VR615 recorder from the rear the Analog Input Board is in the bottom horizontal slot For the VR778 the lowest numbered channel board is in Slot 1 as shown in the figure in the section entitled Rear Panel Details Slot 8 is nearest the power supply Slot 1 is eight slots over from the power supply The VR725 telephone boards are numbered left to right when viewed from the rear A mating connector is provided for each board unless a Quick Install kit has been ordered next section The connector has two rows of contacts One row is numbered 1 through 25 and the other row is numbered 26 through 50 E Atlas Series Server 1 8 User Manual 32 Numbering is such that pin 1 is opposite 26 and 25 is opposite 50 Each audio input requires two wires in what is known as a balanced configuration There is no ground connection The channel and connector pin correspondence is detailed in Appendix 8 Eventide offers a Quick Install kit that besides pulling together the parts you will need for a convenient installation brings Channel 1 to the white b
158. ich only occurs with a new unit s E Atlas Series Server 1 8 User Manual 60 SETUP SYSTEM INFO LICENSE KEY Select the License Key option to view your registration information for your recorder Login Info jeca Oct 31 2005 1 FH System Info Configuration info RAID status Lal TU d License key ale ale Enable disable verbose logging e Highlight the License key option from the System Info directory and press Select The screen refreshes with your assigned licensed key listed Login Info Recall FH System Info Configuration info RAID status Serial number Network Archive Recording Security Le TEE Note In the illustration above the license key was removed for security reasons For all recorders shipping with version 1 4 0 and above installed a sticker with your license key will be affixed on the equipment Users with existing recorders upgrading to version 1 4 must contact Eventide to get this information A recorder without a valid license key will provide you full functionality for the first seven days after which it will be diminished until a valid key is entered Ge E Atlas Series Server 1 8 User Manual 61 Your license key information also displays on the Config Info screen Newfor SETUP SYSTEM INFO ADD ON LICENSE KEY Release 15 This specifies any add on software license keys which are used to enable optional features on the recorder such as MediaCoach connections GPIO boar
159. ies of recorders is the latest offering from Eventide the company that invented digital recorders in 1989 This system manual will help you maximize the use of your purchase It includes e A quick start bench test for those who want to quickly familiarize themselves with some basic operations e Guidance on installing your recorder e Descriptions of all of the controls and menu items on the front panel user interface e Step by step instructions on how to set up and operate your recorder Eventide is committed to your satisfaction If after using this manual you still have questions about the operation of your recorder contact Technical Support at support eventide com or call 201 641 1200 The Eventide web site has additional information that may be helpful Go to http www eventide com One last thing to help us reach you with information on updates and upcoming new features please send us your warranty card We do not provide your information to marketers or any other outside organizations Ee Atlas Series Server 1 8 User Manual 12 ABOUT THIS MANUAL This manual applies to software release 1 8 for the VR615 VR725 and VR778 recorders as well as for the Recorder Configuration utility To identify the recorder software release number do the following while the recorder is running e Press Setup e Scroll to Configuration Info and select it e Check the Release item That is the software ver
160. ing EDT set to 4 If outputting UTC set to 0 The purpose of Atlas Series Server 1 8 User Manual 113 this setting is to convert the output of the generator to UTC which the recorder requires for its internal calculations e Press OK to save the settings e Connect the IRIG B time code generator to the BNC connector on the back of the recorder labeled Time Code Input e Observe the time display at the upper right section of the front panel display Verify that it synchronizes shortly after you have activated it SETUP CLOCK RS232 TIME SETTINGS Jul 28 2005 17 11 29 EDT DISABLED Cancel Time Code Synchronization Over RS 232 A NENA compliant time code generator available from Spectracom ESE and other companies can be connected to the system s serial port The VR615 has one serial port Either the time code generator or a label printer can be connected The VR725 and VR778 have two serial ports The time code generator and a label printer can be used simultaneously The date is not affected by the time code generator Set the date using the Date Time menu item as described above Imp ortant Disconnect the RS 232 cable from the recorder when making setting changes Otherwise the recorder front panel controls may become unresponsive Reconnect the cable AFTER all settings are made and saved A E Atlas Series Server 1 8 User Manual 114 e Set the internal clock using the steps in the section entitled
161. irming that all channels are receiving signals Typically this is accessed from the front panel while making adjustments and the meaning and adjustment of the numbers is discussed in the SETUP section This display is for the analog telephony boards Other input options will show differing data If you are logged into multiple recorders their data will also be shown here Channel Statisics Channel Ch Name Recorder Board Mo Mm VoxMax VoxCur TRY Min TRYMax IDN A 1 Channel 1 VR 778 SN3100016 1 48 db 48 db 48 db 2 Channel 2 VR 778 SN3100016 1 48 db 48 db 48 db 3 Channel 3 VR 778 SN3100016 1 48 db 48 db 48 db 4 Channel 4 VR 78 SN9100016 1 48 db 48 db 48 db 5 1 5 Channel VR 778 SN3100016 48 db 48 db 48 db Figure 34 Channel Statistics menu option Show Alerts which is activated and deactivated by clicking generates onscreen real time alerts from the recorder For example if you are changing parameters and someone uses the front panel to break the lock your program has you will be notified A red check mark in front of the menu item indicates it is enabled HELP MENU About Lists release information specific to this version of the Administrative Client E7 Atlas Series Server 1 8 User Manual 206 Appendix 1 Server Software Installation and Upgrade E Just as with any computer the ATLAS series recorders require a software Operating System and a number of application programs to be f
162. irs 29 30 DIG 1 1 specifies pin pairs 27 28 DIG 1 2 specifies pin pairs 25 26 DIG 1 3 specifies pin pairs 23 24 DIG 1 4 specifies pin pairs 21 22 DIG 1 5 specifies pin pairs 19 20 DIG 1 6 VD ON aA OU P ou Mr CO Fi ka O e Fi a A OD specifies pin pairs 17 18 DIG 1 7 specifies pin pairs 15 16 DIG 2 0 specifies pin pairs 13 14 DIG 2 1 specifies pin pairs 11 12 DIG 2 2 specifies pin pairs 9 10 DIG 2 3 specifies pin pairs 7 8 DIG 2 4 DN N e me me me O O0 ON On specifies pin pairs 5 6 DIG 2 5 specifies pin pairs 3 4 DIG 2 6 N N A N specifies pin pairs 1 2 DIG 2 7 PBX NT TE Sync Pbx Phone This column is only important for NGX boards it is a tool for installation and troubleshooting The data will look like this 1 1 Ee Atlas Series Server 1 8 User Manual 0 66 2 1 0 The first two numbers are signal levels in volts The first of the pair is the level of the signal coming from the PBX and the second is the signal level coming from the phone set The three numbers inside the brackets are the total error counts for the channel since the last reconfiguration or reboot 1 Sync errors are more general errors on the channel as a whole 2 PBX errors are errors in the signal from the PBX 3 Phone errors are in the signal from the phone These errors can signify problems and can affect recording if t
163. istering the network settings for the recorder CONNECTING A KEYBOARD If you are using the remote administration client Eventide s Recorder Config product then a keyboard is not required to operate the recorder One can be used E7 Atlas Series Server 1 8 User Manual 35 to perform system administration tasks from the front panel and for diagnostic work Connect a PS2 keyboard to the PS2 connector on the back panel purple on the VR615 amp VR725 Connect a USB keyboard to any USB connector No keyboard is necessary with the touch screen display but one may be used if desired Connecting a USB keyboard to an operating recorder does not require rebooting the system but connecting a PS2 keyboard sometimes does CONNECTING HEADPHONES Connect headphones to the 1 8 jack labeled Headphone on the front panel Suitable headphones are available from Eventide part 324200 Most headphones with an appropriate plug can be used and adjusted to a comfortable level with the front panel volume control CONNECTING LINE LEVEL EQUIPMENT A line level audio output is available at the 1 8 jack labeled Line Out on the front panel if you wish to connect an external recorder such as a Philips Cassette recorder to the recorder for excerpting calls to cassette A high quality rack mount recorder can be obtained from Eventide on special order under part number 324375 In addition most standard cassette units with record capability can derive a
164. just the setting On a touch screen display select the field and entry by clicking on the field or the up down arrows e Press OK The next time you start archiving the calls on your RAID closest to the new archive time setting will be archived first Important After manually setting the current archive time you will not be able to use the Resume Archiving function on a used disk You must use a blank archive medium When you have completed recording a medium whose starting time you have selected with the Set Archive Time feature the time pointer is set to the time of the end of the medium just recorded It is NOT set to the end of other data that may have been archived Sometimes this is desired behavior such as when you want to record more data than will fit on a single medium from the starting time you set Sometimes it may not be such as when you want to continue archiving from the end of the last medium you recorded in the normal sequence If the second is your requirement you can reset the archive pointer to where it was as noted above step 2 If you failed to make a note you can take the most recent archive medium read the Media info for that disk and set the pointer to that time Ee Atlas Series Server 1 8 User Manual 147 Important As noted in the display the Archive time is set in LOCALtime If you are setting the archive time to start at the end of a previously recorded archive medium you will p
165. l Instruments PCI 6527 Board 48 Channel Caution The National Instruments specifications for these GPIO boards describe the maximum ratings for their input or output signals Connections that exceed these maximum ratingscan damage the board and the recorder Neither Eventide nor National Instruments are liable for any damages resulting from signal connections that exceeed these maximum ratings New for NATIONAL INSTRUMENTS PCI 6503 BOARD 24 CHANNEL Release 1 8 This board provides a 24 bit parallel digital I O interface with e 24 static digital I O lines non isolated 5 V TTL CMOS in 8 bit ports 2 4 mA e 50 pin male D type I O connector e No switches or jumpers Ee Atlas Series Server 1 8 User Manual 215 Note The I O portsare not optically isolated Note Eventide has adopted static port assignments on the PCI 6503 see page 217 See Figure 35 GPIO Board Pin Assignments NI PCI 6503 for the connector pin assignments For detailed specifications refer to PCI 6503 on the National Instruments web site www ni com NATIONAL INSTRUMENTS PCI 6527 BOARD 48 CHANNEL This board provides a 48 bit parallel isolated digital I O interface with e 24 optically isolated digital inputs 5 V TTL CMOS e 24 digital switch outputs 5 V TTL CMOS e 100 pin female 0 050 D type I O connector e No switches or jumpers See Figure 36 GPIO Board Pin Assignments NI PCI 6527 for the connector pin assignments For detailed
166. later entered data on one medium and to restore it to the recorder if necessary It will not normally be necessary but the purpose of saving it is the same as the purpose of archiving backup and safety To create a metadata archive insert a DVD RAM medium in an available drive and format it if necessary Select Write metadata to archive and confirm you want to do so by pressing the YES soft key Remove the disk and store it with your archives To restore the metadata to the recorder insert the metadata archive and select Read metadata from archive and confirm the operation Unlike the calls themselves metadata takes a very small amount of space on a disk and the entire recorder can be backed up on a single metadata disk Metadata is stored in most cases the equivalent of forever and so the most recent metadata backup will suffice to restore this data to all archives Therefore you should determine a reasonable schedule for making these backups once a week perhaps and keep only a couple of disks in rotation for this purpose Atlas Series Server 1 8 User Manual 149 LIVE MONITORING A maximum of eight channels can be monitored in real time from the front panel You can monitor a single channel or multiple channels e To monitor calls e Navigate to the INFO screen e Press the Monitor soft key F 2 Channel 02 A list of channels will 3 Channel 03 appear P 4 Channel 0
167. laying Columns 47 DVD RAM 16 21 22 38 66 117 120 124 135 136 137 139 149 221 222 DVD RAM Drive Operation 139 Email 54 Email Notification screen 180 Embedded license key custom script 182 Ee Atlas Series Server 1 8 User Manual Enable disable archive failsafe 148 Ethemet 16 19 21 24 35 106 234 Ethemet port 19 Eventide Tape Archive Transfer Utility Tatu 225 Eventide VR778 or VR725 with DDS 4 Tape Drives 221 Fault LED 18 Filter notch 169 Filtering and Searching 131 Forced shutdown 127 Formatting Archive Media 141 Front Panel Details VR615 and VR778 16 VR725 with Touch screen 22 Gateway Configuration 250 Generalalam relay 168 General Specifications VR615 and VR778 15 General Specifications VR725 amp Blank Panel Units 20 GPIO board 215 detect 84 NI PCI 6503 board 87 215 NI PClI 6527 board 88 216 output alert severity 168 pin setting 87 pinouts NI PCI 6503 217 pinouts NI PCI 6527 217 Guard tone filter 169 Inactive Timeout 239 Inactivity Timeout 87 INFO 25 36 39 95 97 129 130 139 145 150 236 INFO Screen 38 Installation 27 261 Knob 18 License key centralized archive failsafe 196 centralized archiving 194 Configuration file 181 Custom script 182 GPIO board 215 MDC 1200 170 Metadata integration 182 License Key Information 57 Line proving tone filter 169 Live Monitoring 150 Location considerations 28 Log
168. le connector solder type and one DB44 hood Each Hi Fi card is supplied with one kit Configuration of the HiFi recording board has fewer steps than the telephony board You can select the sampling rate and whether a given channel is to record or not Unlike the telephony board non recording channels cannot be live monitored either from the front panel or from the Live Monitor client program E7 Atlas Series Server 1 8 User Manual 213 kA kA kA kA FA e NUA H A VD CH kA MA GA V OI On CO M Audio LOLOUTHp board connection diagram Ee Atlas Series Server 1 8 User Manual 214 Appendix 4 Optional General Purpose Input Output GPIO Boards Note The optional GPIO board feature requires an add on license key from Eventide The following uses can be made of a GPIO board e The start and stop of recording on a channel can be triggered by a GPIO board input signal See The Channel Configuration Screen for more information The logic of GPIO triggered recording can be customized using the custom script feature see Custom Script Source File under Configuration Files e A recorder alert can trigger a GPIO output signal See GPIO Alert Output Severity under Analog Telephony Board Configuration for more information Eventide supports the following optional GPIO boards for use with recorders New for Release 38 National Instruments PCI 6503 Board 24 Channel e Nationa
169. low signal This allows a variety of external devices to trigger recording e Scheduled Uses the Scheduled Recording facility to designate start and stop recording settings e Always Forces the channel to record regardless of input signal or voltage conditions Useful if there are periods of silence that need to be documented such as dead air on a broadcast station or long periods of dead silence in a courtroom e Disable Disables recording for the channel The factory default is VOX E Atlas Series Server 1 8 User Manual 84 VOX Thrsh If Record Enable Mode is VOX this sets the trigger level for recording Recorders with version 1 1 5 or above software will see a value between 48dB and OdB Units running earlier software versions will see an integer between O and 32767 The factory default is 16dB or 5000 Login Setup Info Recall Jul 27 2005 22 25 06 UTC KH 480B 48dB KH 480B 48d VOX Hold If Detect is set to VOX this sets the number of seconds the channel will continue recording after the signal drops and remains below the threshold The factory default is 8 seconds Setting this for too long a value will record long periods of silence at the end of transmissions too short a value may break a single call into apparent multiple calls TRV Thrsh This sets the DC voltage at which a phone line is assumed to be in the off hook state and eligible for recording On a normal clean telephone line
170. lter Notch filter frequency 2175 m MDC 1200 Enable MDC 1200 OK Cancel Figure 13 Analog Board Configuration window Recorder Start Channel Displays the first channel number for the block of channels that are assigned to this board at the factory Do not change System Start Channel Displays the first channel number for the block of channels that are assigned to this board at the factory when the recorder is used in a multi recorder setup Compression Algorithm Assigns a compression algorithm for use with the board Options include 13 KBPS GSM 16 KBPS G 726 ADPCM 32 KBPS G 726 ADPCM and 64 KBPS mu law GPIO Output Alert Severity Sets the alert level for triggering a GPIO signal This feature only applies to Eventide 8 or 16 channel analog telephony boards For the 8 and 16 channel analog boards the signal is output via tip ring pins 24 and 49 Relay general alarm unless the board has reversed connections where pin 1 is at the bottom of the connector in which case pins 27 and 2 are used E7 Atlas Series Server 1 8 User Manual 168 New for Release 1 8 Values None No GPIO alarm signal is generated Alert Level 1 Info alerts or higher ignores acknowledgement Alert Level 2 Warning alerts or higher ignores acknowledgement Alert Level 3 Error alerts or higher ignores acknowledgement Alert Level 4 Severe Error alert
171. lue pair It is described in the next section To connect a telephone line to a given channel simply connect the two wires to the two pins for that channel It is not necessary to check or observe polarity To connect an audio source such as the line output or recording output of a radio connect the hot lead to one pin and the ground or shield lead to the other Again there is no distinction between input pins either can be connected to the hot lead Any audio source may be connected provided that the audio voltage is nominally in the 1 1 Volt range and remains fairly constant Differing voltage levels are compensated for when setting up the card parameters from the recorder front panel Not recommended are sources with greatly varying levels such as speaker outputs Also unusable are microphone signals whose levels are too low by far to be usable without preamplification Please refer to the Appendices for connection information for the optional HiFi audio board THE OPTIONAL QUICK INSTALL KIT For each telephone recording board in the recorder you will have received either a mating blue ribbon connector or if ordered as an option a Quick Install kit The connections for the mating blue ribbon connector are detailed in the appendix and the pins are numbered on the connector itself for reference The Quick Install kit Eventide part 109033 003 3 meter cable and 109033 007 7 meter cable include
172. mu law When finished click OK E Atlas Series Server 1 8 User Manual 174 For more information on Remote Gateway Configuration see the section on Eventide Voice Over Internet Protocol VoIP Implementation Channel Groups To set up channel groups do the following Log into the recorder you wish to configure 2 Go to Boards and Channels Channel Groups 3 Ifthere are currently no channel groups click Add Group enter a name and click OK It will automatically be selected 4 Select channel names that you want to add to this group Ctrl click to select or deselect multiple non consecutive channel names shift click to select consecutive channel names 5 Click the right arrow to add the selected channels to the group 6 To delete channels select them from the right hand column and click the left arrow CHANNEL NAMES With the addition of Channel Groups Centralized Archiving and Archive Failsafe the naming of channels on each recorder in your installation has taken on new importance If you are not using these features you do not need to change anything but if you are there are some points to consider for ease of use archiving and improved search results 1 Channel names on Centralized Archiving sources should be unique among all systems connected to the same destination 2 Channel names on Centralized Archive Failsafe pairs should be identical Changing channel names that were already in a chann
173. n an area code and E7 Atlas Series Server 1 8 User Manual 162 exchange you can enter 800 555 Note that a call from 900 880 0555 will also match this number Enter a description and click OK The new entry displays in the list on the right side of the screen To remove an existing entry select it in the list and click Remove The system displays a message asking for confirmation Are you sure you want to remove the selected phone number Phone number 212 968 8774 Description test call suppress a OK Click OK to proceed or Cancel to stop the action User Accounts File View Help Config Items User Accounts Recorders GVR 778 SN91000164 VR 778 5N99000002 You may add remove or modify User Accounts Miscellaneous Call Suppression Accounts that are not on all the loggers to which you have logged in are highlighted in blue Accounts that are on all loggers but which icti t ighlighted in re Eser Accounts have conflicting data are highlighted in red Users Board and Channels Channels Boards Bel aaa and Alara Figure 9 User Accounts screen Note the text in the User Accounts window The highlighting feature is reserved for the administrative client as described below E7 Atlas Series Server 1 8 User Manual 163 Click Users beneath User Accounts in the directory tree to access the User Information screen Recorder Config File View Help Config Items Users
174. n appropriate signal level from this jack CONNECTING A LABEL PRINTER An optional Label Printer can be connected to the rear COM1 RS 232 connector to make labels for archive media as they are recorded The COM2 connector if present is reserved for an external time source The Seiko SLP 100 label printer can be ordered from Eventide as part number 324254 and a two roll pack of labels Seiko SLP 2RL as 324171 Overview of the Front Panel User Interface There are three main screens SETUP INFO and RECALL Depending on the recorder model you select the desired mode with a dedicated button or with the Ek Atlas Series Server 1 8 User Manual 36 touch screen or mouse Depending on how user permissions are set up you may not have access to all of these screens At the bottom of the display are four soft key labels whose functions are selected either by pressing a dedicated button or by the mouse or touch screen Their labels and functions will change with context The encoder wheel can be turned or pressed Usually turning it will let you scroll through a list of items Pressing it will let you select an item On the VR725 and blank panel models with external monitor a scrollbar and mouse or touch screen click perform the same function A numeric keypad hardware or displayed allows you to enter numbers IP addresses and numeric data The volume control adjusts the speaker and headphone volume SETUP SCREEN Th
175. n provides you comprehensive numerical data on call volume call data statistics and detailed archive information It also implicitly alerts you to impending or actual loss of data due to insufficient storage KI E Atlas Series Server 1 8 User Manual 177 ati Recorder Config DER 17 File View Help Config Items 7 Calls Calls Audio Unarchived Unarchived Audio KB Recorders Time UTC This with Data Audio Calls Archived SyVA 778 SN91000164 Period Audio Size KB Size KB This Period Miscellaneous 2006 12 15 04 00 00 88 511 0 88 507 1 552 297 1 552 297 88 511 D 2006 12 05 02 21 51 1989 Call Suppression User Accounts Boards and Channels Channels Boards Lopes and Alerts Alerts Alert History Email Server Text Files Metadata Fields Scheduled Recording Workstations Client Activity VR 778 SN99000002 VR 778 SN50 Oldest Call Curre On Disk UTC Time Recorder Daily Statistics Modified Figure 20 Statistics screen Descriptions follow for each statistical area displayed e Time Date and time statistics were compiled e Calls Total How many calls are recorded on this unit e Calls This Period How many calls were recorded in the one day period between Time entries e Calls with Audio When a call is suppressed there is still a call record created that includes its start time duration caller ID and DTMF info The audio for the suppressed call is not recorded however and they are subtr
176. name domain com ES pas Series Server 1 8 User Manual 232 e Hit Apply button e Test your settings with the Send Test Email button If it works the users who have been enabled to receive notifications will receive a test message Ee Atlas Series Server 1 8 User Manual 233 Table 7 Alert Severity Levels Severity Name Description Level S 1 Info An informational message ornotice that doesnot require acknowledgement Example Alert 8 Recorder Startup 2 Wa ming Indicates trouble Example Alert 6004 Primary Raid mount failed and the recorder recovered when secondary mount suceeded 3 Eror Indicatesan erorthat could result in possible loss of data Example Alert 5010 The UPS on recorder name gt was found but is not functioning propery 4 Severe Error Indicatesa serious problem Example Alert 9024 Analog Telephony Board lt name gt has malfunctioned and hasbeen disabled Table 8 Alert Messages Code S Text Description 1 1 The system has received a test alert No action required The send test email button hasbeen pushed eitheron the front panel orin the Recorder Config client 5 2 Recorder lt 1 gt has lost the network The recorder s Ethemet connection has connection been lost The recordermay be in the process of shutting down orthe cable may be unplugged 7 3 The lt 110 gt archive drive hasbeen Check that the archiv
177. nd Other Analog Audio Signalsto the Recordev 32 Ee Atlas Series Server 1 8 User Manual 3 The Optional QuiCK Install Kit AAA 33 Connecting Digital Telephone nes cece ceeeee cece ee ceeeeeeeeeeeaeeeeeaeseeeeaesaeseeseaesaaseessaeeaetaes 35 Connecting to an Ethemet Network 35 CONNECTING CR Keyboard RE 35 Connecting HEA PNONEYS ese eeeceeeeceeeee cee ceeeeaeceeeeaeeaeeaaeeeeeaeseeeeeecaeseeseaesaesaeseeeeaeseeesaeseeeeaeeaes 36 Connecting Line Level EQuip Ment AA 36 Connecting a Label Pmmter ecescescseseeeceeeceeceeeesesacesaeeeaeseseeecaeseessaseaaesaseeceseseeesaeeeensaseeetaes 36 Overview of the Front Panel User Inte rfac ssscccsscseeceesseeeeeneeesneeeesnoeeeseeeenneeeeneeeesenensennennees 36 SETUP SCME EE 37 INFO SCTO OD EE 38 RECALL Y EE 40 Playmg A dio RECOS EE 40 WISING PIRES E E E T A AE A ET 41 BIER Bee E 47 Creating Playlists from the RECALL SCreen oo ceececeeeceeeeeeteeeeeee cess eae seeesaeeeeesaseeetaeseeesaeeneeeaee 48 REC ORDER SETUP amp ADMINISTRATION cseeteeee eee D l Organization TT 53 COMING anes este ee eeseeeeeeeseeeeeeesneeeeeeenouaesesnagausesnagaeseenaggauseenagausesnggaesesnagausesnagaessengggeesengaeeessonnaneeaas 53 SETUP SYSTEM INFO ER Setup System Info Configuration INFO 2 2 ec eeceeceeceee cee ceeeeeeeeeaeeeaeeaeeseseeecaeseeseaeseessaeeaetaeeae 55 Setup System Info RAID Status cecccceeecseeecesseeeceseseeceaeseeecaasaeeeassaeeaseeeeaeseeeeaesneneaneneesanea
178. nd click on the vrSeriesClients icon After reading the instructions in the window Click Yes when you are asked about limited user accounts e Follow the instructions in the window for creating the user group and adding users to it and restart the installation This time click No since you have already created the group e Read and agree to the License Agreement e Select which programs to install or upgrade If the program s are already installed on the computer select Upgrade We recommend installing the Administration Client only on the computers of people authorized to perform administration of the server functions e Click NEXT and accept the default directory for installation unless there is a very good reason for doing otherwise e Click Install e A window will appear showing progress During the installation a window asking about permissions will appear Click Yes e Click Close When the installation is complete there will be a new program group Eventide VR Series in the program menu If the computer user will be using one or more of the client programs frequently it would be a time saving gesture to copy and add the appropriate icon s to the computer s desktop E Atlas Series Server 1 8 User Manual 154 STARTING THE CLIENT Launch the program by selecting Recorder Configuration from your Eventide VR Series directory The following startup screen now displays Recorder Config Ce File View Help
179. next day air etc be sure you tell us and agree to pay shipping charges collect If you specify a method BZ Atlas Series Server 1 8 User Manual 258 that does not permit collect or COD charges remit sufficient funds to prepay shipping Shipping outside the 50 United States If you purchased the unit from a dealer in your country consult with the dealer before returning the unit If you wish to return the unit to us please note the following 1 The unit must be prepaid to our door This means that you are responsible for all shipping charges including customs brokerage and duties When a unit is shipped to us it must be cleared through United States Customs by an authorized broker You must make arrangements for this to be done Normally your freight forwarder has a branch in the United States that can handle this transaction If you want our assistance in clearing incoming packages you must notify us before shipping the unit for repair giving full details of the shipment and including a minimum of 250 00 in US funds to cover the administrative and brokerage expenses Any balance will be applied to the repair charges or refunded Ifa balance is due to us we will request a further prepayment 2 All shipments will be returned to you collect If this is impossible because of shipping regulations or money is due us we will request prepayment from you for the appropriate amount 3 All funds must be in US Payment may be ma
180. ng these parameters The IP address must not be in use by another device If it is then the address may not take and even if it is accepted operation will be unreliable If you need the recorder to communicate with other devices on the network such as an administration client an NTP server or the internet then the devices must either be on the same subnet or on a different subnet that can be reached over a gateway In the latter case the address of the gateway must be added to the recorder Speaking of subnets the subnet is determined by the NETMASK setting Your subnet is the result of an AND operation between the 4 octet net mask and the 4 octet IP address Below are two common examples of net masks Your facility s network administrator will be able to help you in assigning the proper IP address net mask broadcast address and if necessary gateway address for the recorder If the recorder will be sending email one or more DNS servers must be entered To set the addresses simply enter them in the blanks using Switch or the mouse to change fields IP Address Subnet or Network 255 255 0 0 123 45 67 89 123 45 0 0 255 255 255 0 123 45 67 89 123 45 67 0 E7 Atlas Series Server 1 8 User Manual 108 SETUP NETWORK SETTINGS DNS SERVERS Info Recall Jul 28 2005 00 41 03 UTC 192 46 153 13 192 46 153 6 Switch Cancel Set from one to three DNS server s by entering the correct address and using Switch to
181. nits and they all have the same administrative password then click on multiple blocks by holding down the lt ctrl gt key while clicking or select a group with the mouse and lt shift gt key Then click Log In to Selected Recorders Enter the user Name and Password in the window and click OK If you want to log in as read only deselect the Read Write box that appears checked as a default The selected recorder s now will display with its respective Available and Logged In boxes checked e If you enter an invalid password or invalid user name or both you will get a message saying the user name and or password are invalid For security reasons it does not say which is invalid e Ifyou log in to a recorder that was connected but is now off line you will receive a Login Failed message e Ifyou log in to a recorder that has been connected to in read write mode by another program or is in the SETUP mode at the front panel a message displays indicating that you are restricted to read only mode The following screens illustrate the login process and some typical messages associated with login and logout E Atlas Series Server 1 8 User Manual 156 E Recorder Config Login Eventide 5 Read Write Cancel Figure 2 Server login window Eventide Recorder Config x i Login successful in READ ONLY mode OK Figure A Read only access message Eventide Recorder Config x i Login succ
182. nsert a blank medium in the archive drive and format as described above e Reselect the archive drive with the Idle Blank media legend e Press More twice and select the Archive period soft key e Select the start date time and end date time of the desired archive period e Toggle Protected only to the desired state Ee Atlas Series Server 1 8 User Manual 144 e Confirm that this is the desired period and press OK Note that archives are created in UTC so you may have to make a mental correction for your local time zone The archive will now be written to the medium Browse Archive Media You browse calls on an archive just as you browse calls on the RAID Browsing means you can view attributes of calls such as date and time search calls and play them back To browse an archive e Insert the disk in a drive e Select the drive by turning and pressing the scroll wheel or by clicking its bar e Press the More soft key e Press the Browse Archive soft key The display will indicate Playback when the archive is ready e Press RECALL to view search and play back the calls To stop browsing an archive e Return to INFO screen e Select the drive that indicates Playback e Press More e Press Stop Browsing soft key Archive Protection Archive protection is a feature that allows you to attach a set number of days toa disk during which the disk cannot be formatted in th
183. o move horizontally highlight the desired cell to be edited E Atlas Series Server 1 8 User Manual 81 E 3 Press the scroll wheel or click on the cell to select the desired cell 4 If the cell has a spinwheel symbol then adjust the value by turning the scroll wheel and press the scroll wheel when done Turn the wheel to continue moving horizontally With a touch screen click on the arrows to raise or lower the setting and click Enter or select another cell for the value to take 5 If the cell is a check box press the scroll wheel or click on the box to check or uncheck it Turn the wheel or click on another cell to continue moving horizontally 6 If the cell is a numerical value with no spin wheel then enter the desired value using the numeric keypad and press Enter twice 7 When done editing a row press Select Row to scroll to a different row or press OK to exit the screen Important Before you change channel names When you change the channel name and you browse calls on the server all calls on the channel will display the new channel name including calls that exited before the change Calls browsed from an archive behave in the opposite way The channel name in existence when the archive was first created will be displayed for all callson the archive even calls that were recorded to the server with a newer channel name Therefore if you wish to associate the old channel name with the calls that
184. o the right shows a system with a single Analog Input Board Navigating with the scroll wheel To scroll vertically turn the scroll wheel if there is only one board this will not apply to scroll horizontally press the scroll wheel to select a board and turn the scroll wheel after scrolling horizontally press the Select Row soft key to go back to scrolling vertically Navigating with the touch screen or mouse To select a board click the board number To select a cell click on the cell Use the horizontal scrollbar to bring the cell onto the screen if necessary The available settings to view or adjust are e Type The field is not editable it displays the type of board installed E Atlas Series Server 1 8 User Manual 78 e Tapping Type The field is not editable it displays the type of signal that can be tapped with the board e Encoding The field is editable and sets the encoding algorithm for all of the channels on the board See the next section for more information To set the encoding algorithm o Select the board you want to adjust o Select the Encoding entry you want to adjust by turning the scroll wheel o Press the scroll wheel or click on the up down arrows to change the setting o To move horizontally to view other cells in the row turn the scroll wheel o To move vertically to select another row press Select Row o To exit the screen press OK e Driver ID A unique identifier for th
185. oard as part of a system of two or more recorders Editable This number defaults to the same number as Recorder Ch Start This setting is for future use when multiple recorders can be integrated to appear as a single recorder to administration clients and remote call browsing software CHOOSING AN ENCODING ALGORITHM The following encoding algorithms are available e 13 kbit s GSM factory default e 16 kbit s G726 e 32 kbit s G726 e 64 kbit s Mu Law The data rate indicates the amount of storage used per second of recording The default will give you the most channel hours Encoding algorithms always represent a compromise between storage space and perceived quality All the algorithms listed are general purpose and are not restricted to voice You might want to select either the 32 or 64kbit s algorithm if your recordings are going to be used by other decoding equipment such as with fax recording Fax in particular is very sensitive to the compromises made in reduced bit rate encoding The human ear is much less so The encoding algorithm is set on a per board basis All channels on a given board must use the same algorithm For this reason you should plan to group all fax or other special lines on the inputs of as few boards as possible That way only those boards will need to record at a high bit rate and storage space will be conserved You can experiment with these algorithms to get the best balance between sound quality an
186. oesnot have a valid license Your grace period hasexpired and the key recorder will regain full functionality when a valid license key is entered Some functionality of the Recorderhas been suspended until a valid license key is entered Please contact Eventide fora valid license key 54 The recorder has recorded calls that are Check the system clock and time zone later than the current recorder time These calls will not get archived and may cause Contact Eventide for further information problems when you attempt to display them 1002 A callfailed to be recorded on the Verify if a call record exists If it does recorder the call start time was lt 110 gt _ attempt playback If no audio contact Eventide 1003 Callsare being removed from the hard Start archiving immediately disc without ever having being archived the calls currently being deleted started on lt 110 gt 1004 The hard disc is full normal operationsare No action required However be aware continuing and the oldest callon the that callscannot be recovered once they recorder will now be deleted to make are deleted Make sure yourarchivesare room for new calls the first call deleted on up to date this recorder started at lt 110 gt 1005 A small amount of data may have been Play back the call in question If this lost from channel lt 110 gt on the callthat message occurs frequently orif the data at lt 111 This data loss my not be loss is noticea
187. of the recorder console the filters popup screen now displays Note The recorder screen synchronizes all soft keys with its active function whichever buttons display onscreen are the current functions for that soft key E Atlas Series Server 1 8 User Manual 41 Oct 26 2005 13 10 53 EDT 2005 10 26 13 07 37 EDT 0 00 14 2005 10 26 13 07 37 EDT DEA EI By Channel By Call Length By Date Time Range By DTMF digits By CLID digits 2005 10 26 2005 10 26 13 08 11 EDT 0 00 19 2005 10 26 13 08 11 EDT 0 00 19 Add Edit Remove Remove All Cancel E Descriptions follow for using each type of filter Note Be sure to adjust your column displays to show the criteria by which you re filtering See the Displaying Columns on page 44 to do this Channel The By Channel filter allows you to select audio records by individual channels e After clicking Filters from the main RECALL screen highlight By Channel in the Filters window Now press the Add Edit soft key at the bottom left of the RECALL screen e The screen refreshes to display new options N E Atlas Series Server 1 8 User Manual 42 Recall Oct 26 2005 13 11 55 EDT 2005 10 26 13 07 37 EDT 0 00 14 005 10 26 13 07 37 EDT 0 00 14 05 10 26 13 07 Dt 05 10 26 05 10 268 05 10 26 005 10 26 Channel 005 10 26 Jee DOG 10 265 05 10 26 Channel 05 10 26 05 10 26 f 005 10 26 Channel a alos Channel N Channel Channel
188. og Yiewer Bes Date Time UTC Description 2006 12 13 15 13 4f Logger does not have a valid license key You are currently on 2006 12 13 15 13 0 The process sust Hl ask has malfunctioned on logger VR 778 2006 12 13 15 12 5f The process sust null ask has malfunctioned on logger VR 778 2006 12 13 15 12 5 The process sysCtrlT ask has malfunctioned on logger VR 778 2006 12 13 15 12 1 upgrade to version 1 6 0Beta 87 FULL from version 1 5 0 137 2006 12 13 15 12 12 UPS is not attached to the logger or not working properly 2006 12 13 15 11 5f Logger Startup 2006 12 13 15 06 2 Logger Shutdown 2006 12 13 15 06 10 shutdown requested via key please wait 2006 12 13 14 54 35 top archive drive action loading media 2006 12 13 14 52 4 Logger does not have a valid license key You are currently on 2006 12 13 14 51 58 initial version 1 5 0 137 installed at 2006 12 13 14 39 57 2006 12 13 14 51 5t UPS is not attached to the logger or not working properly 2006 12 13 14 51 3 network connection restored on logger VR 778 SN99000002 2006 12 13 14 51 31 Logger Startup Export Selected Modified Figure 19 Alerts History screen This screen lists an ongoing history of what alerts were invoked and what system incident occurred to invoke them To save a listing as an ASCII text file highlight the entries you d like to save click Export Selected select a name for the file and click Save STATISTICS The Recorder Daily Statistics scree
189. on match New Entry Remove Entry C Suppress DTMF Maintain a list of numbers for which recording is suppressed Figure 8 Call Suppression screen The Call Suppression screen provides the means to suppress or prevent calls from recording audio data will not recorded but the recorder retains non audio data about the calls This feature is accessible only from the Recorder Configuration utility and not from the recorder front panel This feature can be used for a variety of purposes including implementing a legally mandated attorney client privilege or assuring privacy for undercover officers or high ranking officials Two mutually exclusive suppression methods are provided e Suppress on match Suppresses recording for all calls that match a telephone number in the list The recorder discontinues recording a call as soon as the telephone number is recognized e Record on match Suppresses recording for all calls except for those that match a telephone number in the list E7 Atlas Series Server 1 8 User Manual 161 The suppression method applies to the entire list of telephone numbers rather than to individual telephone number entries To select a suppression method click on the radio button next to it The Suppress DTMF feature applies to all call suppression When recording is suppressed for a call and this feature is enabled the recorder will not store a record of the telephone keypad dialing tones To
190. ormed before the medium is transferred Does the serial number of the recorder that recorded the archive medium agree with that of the destination recorder Are the channel names of the recorder the same as the destination Does the format of the data on the archive conform to that of the destination Is there any problem with or damage to the archive medium to be transferred Are all or some of these calls duplicates of calls already on the recorder And the perennially popular Are you sure you want to go ahead with the transfer If none of these are appropriate for the medium or if you indicated that you wish to proceed the archive transfer will commence All drives operate independently You can restore archive media in all available drives or you can even record archives on one medium while restoring from another A couple of important points The restoration process cannot continue once the RAID is full so unless you have a special reason for doing otherwise always restore from the most recent archive backwards If you are restoring archives after a new installation use the Set current archive time facility to make sure that new archives are only recorded from the present forward If you don t set this and begin new archiving after you have restored your E Atlas Series Server 1 8 User Manual 209 archives from a previous installation you might find yourself re archiving the restored archives
191. ost circumstances you should only perform a controlled shutdown This allows the recorder to close all open files and complete current database operations before shutdown A forced shutdown can result in corrupted files and loss of data It can also damage any archive media in the process of being written and possibly leave either gaps or duplications in your archives In addition Eventide strongly recommends using the recorder with a UPS to allow a controlled shutdown in the event of a power failure CONTROLLED SHUTDOWN To perform a controlled shutdown of the recorder 1 Press SETUP Ee Atlas Series Server 1 8 User Manual 126 2 Select System Shutdown 3 You are prompted to confirm the shutdown Press the Yes soft key and the recorder starts to shut down Please be patient as this can take minutes especially if an archive medium is being written If for some reason it is not possible to use this standard method to perform a shutdown a controlled shutdown can still be accomplished using the following somewhat riskier alternative Use the front panel key switch VR615 and VR778 or front panel power switch VR725 to initiate a controlled shutdown by pulsing the switch for up to one second as follows e Turn the VR615 and VR778 front panel key clockwise for up to one second or push the VR725 front panel power switch for up to one second e Do not pulse the switch for more than one second or else a forced shutd
192. out value The factory default is 0 which disables the function The timeout will occur for both VOX and TRV Detect settings The alert consists of a red window that pops up on the front panel of the recorder with a message that the activity timeout alert has triggered This setting does not affect the actual recording of the call It simply issues an alert Activity Timeout is useful for calling attention to open or defective telephone circuits When a channel is set for TRV detection a LOW voltage activates it If the circuit is open due to a broken wire the voltage will always be LOW and the recorder will issue an alert if this condition persists If you are going to use this feature then you should set this value to one that is longer than any reasonably expected call or message to avoid nuisance alerts Inactivity Timeout Timeout value in seconds When set alert 3002 Channel was inactive for more than X seconds is issued if there is no activity on the channel for longer than the timeout value The factory default is 0 which disables the function The alert consists of a red window that pops up on the front panel of the recorder with a message that the inactivity timeout alert has triggered This setting does not affect the actual recording of the call It simply issues an alert Inactivity Timeout is useful for alerting you to circuits that should have signals but do not If you are monitoring a radio channel and th
193. ovided with the UPS This communication link BZ Atlas Series Server 1 8 User Manual 31 will perform a safe shutdown when necessary and also allow the recorder to notify you by display and optionally by email if there is a power problem Some recorders are available with dual redundant power supplies To preserve redundancy it is acceptable to use a separate UPS with each line cord BEFORE YOU CONNECT AUDIO SIGNALS TO THE RECORDER Before you connect the telephone lines radio outputs or other signals to be tapped and recorded set the recorder s internal clock date time zone and channel names If you are installing new software on a currently operating recorder disconnect the audio inputs until you have restored the configuration of the recorder including channel selection and time zone The reason for this is that the recorder will begin recording as soon as it detects an input signal Calls with the wrong time date and time zone may get recorded and will likely remain on the recorder for a long time This might be confusing later when you search filter and archive calls Refer to the section entitled Setting the Date Time and Time Zone CONNECTING TELEPHONE RADIO AND OTHER ANALOG AUDIO SIGNALS TO THE RECORDER This section applies to units equipped with the Analog Input Board If you are not sure if you have this board installed follow the steps in the section entitled Bench Test specifically step 8e earlier in t
194. own occurs that can result in lost and corrupted data FORCED SHUTDOWN A forced shutdown should only be performed when a controlled shutdown is impossible Caution A forced shutdown can result in corrupted files and loss of data To perform a forced shutdown of the recorder e For recorders with a front panel power switch VR725 push and hold the power switch until the recorder shuts down For recorders with a front panel key switch VR615 and VR778 turn the front panel key switch clockwise and hold the key in that position until the recorder shuts down e An alternative way to perform a forced shutdown is to turn off the power supplies from the back panel or unplug the power supplies Ee Atlas Series Server 1 8 User Manual 127 Recorder Operation STARTING AND SHUTTING DOWN To start the recorder use the front panel key switch or front panel power switch depending upon the unit For recorders with a front panel key switch VR6O15 and VR778 insert the key provided turn it clockwise hold it for up to one second and release it Do not hold the key in the turned position for more than one second or it will force a shutdown before the unit completes the startup For recorders with a front panel power switch VR725 the switch is behind the locked door on which the display is mounted The switch serves the same function as the key switch on other models and the same one second rule applies To shut down th
195. p to 24dB when the distant party is speaking AGC should be enabled in most cases It can be disabled in installations where audio levels are well controlled e g broadcast radio stations BEEP Enables a Beep tone to signify to callers that the call is being recorded Activating the beep places a short distinctive tone on the respective channel of the input connector This tone is approximately 65 milliseconds in duration at a frequency of 1455Hz It serves to indicate that the call is being recorded and is required by some state laws Of course the beep will only be audible to the callers if the recorder is connected directly to the telephone line in question if an amplifier or other device is interposed it will serve no purpose Beep tones are only generated on Analog Input Boards not on Digital PBX or T1 E1 interface boards DETECT This setting determines when an input channel is active and should be recorded There following options are available for this parameter e VOX Starts recording if the audio input signal is above the Vox threshold e TRV Starts recording if the DC input voltage is lower than the TRV Tip Ring Voltage threshold indicating an off hook condition e GPIO Uses an input signal from an optional General Purpose Input Output GPIO board to trigger recording start and stop The pin pair that carries the input signal is specified in GPIO Pin column Recording starts on a high signal and stops on a
196. pendent upon time stamps to generate accurate and sequential archives An audio record is eligible for archiving 15 seconds after it concludes recording If a disconnect between the gateway and the recorder occurs this impacts how the archive pointer caches the calls and the sequence in which calls will be received and ultimately archived If the delay is significant an alert displays that details the conditions of the disconnect and some calls will not be archived In such a case Eventide suggests doing a period archive New for VOIP SOFTWARE UPGRADE Release 1 8 This section describes how to upgrade the VoIP software on the Eventide VoIP gateway The gateway and the recorder must use compatible versions of Eventide software that is they must both be updated with software from the same release level Eventide recommends upgrading the gateway first Note After the upgrade the gateway must be restarted Before beginning the upgrade make sure that the system is not in use and all archiving is up to date Ee Atlas Series Server 1 8 User Manual 253 Upgrade the VoIP gateway as follows 1 Load the CD ROM containing the software upgrade 2 Click on Start gt Run The Run dialog displays allowing you to enter the name of a program to open 3 Type d upgrade bat and press Enter The upgrade program displays messages in a command window as it upgrades the software Then a prompt similar to the following is display
197. per wire is now capable of carrying significantly more than one conversation The same device used to send voice is also capable of sending other packetized information simultaneously like data video and instant messages So at the very least VoIP is a much more efficient medium to transport voice and at the very best will produce a much richer experience for the user when one considers the enhanced features of video and instant messaging Ee Atlas Series Server 1 8 User Manual 243 Moreover VoIP can be deployed with little or no cost or can be an elaborate application designed with your specific needs in mind You either are looking for a new telecommunications system or you want to enhance the one you have Additionally VoIP can coexist with a PBX installation and provide an industry standard means for transporting audio VoIP systems typically operate on a LAN which permits you to utilize your existing network infrastructure for telephony It does differ from legacy PBX systems which usually work when power goes out because they are simple to back up and all of the telephones get their power from the PBX In a VoIP system to get that type of redundancy you need back up power for all of your LAN equipment plus consider how you will power the IP telephones during a power outage TECHNICAL CONSIDERATIONS VoIP s handling of audio data differs significantly from how it is done ona conventional circuit based network On the latt
198. r audio lines you have a common location to connect your physical wiring y A E Atlas Series Server 1 8 User Manual 34 Bridging Clips The right side nearest the connector has each column connected to an associated connector pin pair so that the top row is connected to pin 1 the next row to pin 26 the third to pin 2 etc Thus adjacent vertical rows form one signal pair When you connect the first telephone line you just start at the top and connect the wire pair to the first two rows on the left The next wire pair would go to the next two rows down on the left Finally to connect the telephone line to its associated recorder input slip two bridging clips over the two center contacts in each row The purpose of the punch block system is to centralize your connections as well as to provide a clean way to isolate the telephone or radio system from the recorder should it become necessary The components can be isolated by removing clips rather than removing wires CONNECTING DIGITAL TELEPHONE LINES Refer to the Appendices CONNECTING TO AN ETHERNET NETWORK Connect to an Ethernet network by attaching a network cable between the RJ45 jack on the back of the recorder and your hub or router The cable should be CATS or equivalent with a male RJ45 plug for the recorder end Do not use a crossover cable On the VR778 use the RJ45 jack on top See the section entitled Network Settings for information on admin
199. r hundreds of calls from the RECALL screen by following these procedures e When you access the RECALL screen all calls resident on your recorder display Calls that are in progress display with a red circle to the left of the channel number To begin creating a playlist press the More soft key The soft key options listed at the bottom of the screen change to Mark Protected Make List Show Lists and More Select the Make List soft key below Oct 25 2005 13 45 46 UTC Login Setup Info Recall 2005 10 25 13 42 56 UTC 2005 10 25 13 42 56 UTC 2005 10 25 13 42 56 UTC 2005 10 25 13 42 56 UTC 2005 10 25 13 42 56 UTC 2005 10 25 13 42 56 UTC 2005 10 25 13 42 56 UTC 2005 10 25 13 42 56 UTC 2005 10 25 13 42 56 UTC 2005 10 25 13 42 56 UTC 2005 10 25 13 42 56 UTC 200s 025 T4256 UTC Make List show Lists More e The screen now refreshes in an aqua green background indicating that you can make selections for a new playlist Note The Mark Protected Option is used to give an audio record a status wherein it cannot be deleted from the recorder shard drive You may see if a selection has this tatus by selecting the Mark Protected option in the Columnsselection process see Displaying Columns Ee Atlas Series Server 1 8 User Manual 48 Dec 13 2006 23 37 00 UTC _ Channel start Time fans Filters Columns Highlight a selection and click Add The entry will now display in red lettering When a selected en
200. racking CST sssssscccssssseccssssseeesssseeeesenneeeeseeeneeseseeneesesneneesssneeeessseneaesssneeesssnneees 197 Workstation SetUp s sss ssennennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nenn nnnn nnmnnn nnnm annann nnan nannan nanne nnnm 198 Creating A New Workstation ou ececccceeeeseceeeeeeeeeeeeeaesaeeeeseeecaeseeesaeseeeeaseeeeaseeetaeseeesaeseeeeaee 199 Editing An Existing Workstation ssessssssessssiesssissssrsrnsresinnsntintnstnnnnnnnunnnnnntnnnnann nunn nnnnnnnn nanne 201 Deleting An Existing Workstation ceeccecseeseesceeeceeeceeeeeeeaeeeeesaeeaesaeseeesaeseeesaeseessaeeesaaseeetaeeaes 202 Final Workstation Configuration Metadata Tagging ssssssssssssrssisesessrssrsrnsierirrsrnsrsrnes 202 Client AC tiVity ccccssscesseeeesneeenseeesnneeeeneeeesnoeseeneeseneaeesneesesneeenageesnaeeesageeaneeseseeeenauausnaeeesnauseenenaes 204 Ee Atlas Series Server 1 8 User Manual 9 Administration Client Menu Opfoms ereREEEESEEEEEREEEEEREEEEREEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEER 205 leche e ereeschen crerrrre ree rere de 205 VIEW GE UE 206 He Io MG i Use ves hese vend pent eee nanan cakes vere nine Rene ees aed tere ne hee alee eee eee 206 APPENDIX 1 HEEN EE 207 Server Software Installation and Upgrade ssssssunnnunnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nananana 207 Why Re installation May be Necessary sssssssssssssisrssisrnsisintnsisrnsrstnnntnntntnnnnstnnnnnnnnn nentes 207 Why Upgrades May be Nece
201. rchive Drives 3 Click the Create Drive key _ Atlas Series Server 1 8 User Manual 194 4 Select Centralized Archive and click OK 5 Enter the IP address of the destination machine 6 Enter the name by which you want to identify the centralized archiving drive Note that the name should be distinct for each drive unless it is intended to be part of an Archive Failsafe pair in which case the drives in the pair must have identical names 7 Click OK and the drive will be created immediately visible at the front panel and in the Archiving Archive Drives pane The status will say Check Configuration but it is not necessary to check anything yet Then Go to the destination recorder s Archiving Centralized Archive Sources pane For each source listed select the source click Approve and then click Apply At this point the status message for the drives at each source will display either idle blank media or Check Configuration There are three triggers for the Check Configuration status message The destination has not approved the source 2 The source has exceeded its number of licensed CA drives 3 The custom fields on the source are missing on the destination Solutions Approve the source at the destination 2 Either delete unused catapult drives or buy additional licenses 3 Add all of the source s custom fields to the destination recorder In practice archiving to a Centralized Archi
202. rchiving Archive Drives pane Select the drive that you want to archive to Click the Period Archive button Enter the start and stop times that you want to archive Click the OK button the recorder will begin archiving this period to the drive To combine this feature with Channel Groups be sure to set and apply the channel group you wish to archive from before starting the period archive New for EES Call Source Tracking CST Call Source Tracking is an option that prevents calls from being left out of archives Because of the inherent nature of the technology involved Atlas systems do not always receive calls from VoIP and Centralized Archiving sources in real time they can under certain conditions end up receiving calls hours or even days after they were originally recorded This has a significant impact on archiving for example on a busy Atlas system with both local input board sources and VoIP channels if 1 The archive pointer on a DVD RAM drive is set to current time E Atlas Series Server 1 8 User Manual 197 2 Calls are currently coming in on the local input channels 3 Due to temporary but severe network congestion the VoIP gateway has buffered an hour s worth of calls which are just now transferring to the Atlas recorder Starting to archive calls to this DVD RAM drive would leave the hour of VoIP calls unarchived Because of this archive drives can optionally be set to use Call So
203. rd Repeat every XX days Select the checkbox to enable a repeat and enter the number of days after which this scheduled recording will repeat e Weekly The entry screen s Parameters area displays with the following fields Figure 31 Scheduled Recording Weekly Parameters gt SCH Series Server 1 8 User Manual 190 Start recording at XX minutes past midnight Enter the number of hours and minutes into the designated day to initiate recording Record for XX hours minutes seconds Enter the length of time to record Select Day s of the week Check all days in for the selected weekly during which you d like recording to occur At least one day must be selected as many as seven may be selected e Monthly The entry screen s Parameters area displays with the following fields Period Hourly Daily O Weekly Monthly One Time Monthly Parameters Start recording at 00 00 past midnight UTC Record for 00 00 00 hours minutes seconds Record on day 1 of the following months Select Month s C January C pril C July C October February May C August C November C March C June C September December Figure 32 Scheduled Recording Monthly Parameters Start recording at XX minutes past midnight Enter the number of hours and minutes into the designated day to initiate recording Record for XX hours minutes seconds Enter the length of time to
204. rders with a single archive drive the setting has no effect In cases where immediate archiving is critical there is a feature called Failsafe archiving This provides for transferring archive recording to a second redundant recorder in case there s a problem with an archive medium or drive in the primary recorder E Atlas Series Server 1 8 User Manual 135 Under some circumstances such as replacing a recorder or installing new software you might want to restore previously recorded archives to the recorder hard drive The Archive restore feature provides for this Before selecting the archiving mode the user should determine whether to record archives at all The storage capacity of the recorder is so great that it may well exceed the normal retention time of the data There is little point beyond redundancy of recording archives if they will be erased and reused while the data remains on the recorder If it is decided to record archives there are various strategies They depend primarily on the staffing of the facility in which the recorder is installed and the rate at which information is being stored on the recorder Some considerations If your recorder is recording a hundred or more channels on a fairly steady basis you will find that enough data to fill one side of a DVD RAM will be acquired every six or so hours Since it requires about an hour to transfer this much data to the medium in any 24 hour period at least
205. recording of telephone lines Eventide offers interfaces to other types of signals such as digital PBX stations and high quality broadcast radio Contact Eventide for more information and check the Appendices to the manual Channel configuration Delete calls after N days Max of calls in DB Audio segment length Board configuration is used primarily to select the recording algorithm that digitally encodes the audio inputs Channel configuration adapts each input to the characteristics of its signal Once you have set the recorder s internal clock configured the input board or boards and configured the channels the recorder begins recording There is no record Start Stop control recording begins when the input lines are connected and the appropriate signal triggers recording Therefore the recorder s internal clock settings and any board or channel configuration changes should be set prior to connecting incoming signals to the audio input boards Ee Atlas Series Server 1 8 User Manual 77 SETUP RECORDING BOARD CONFIGURATION Info Recall Jul 27 2005 22 23 07 UTC Tapping Type Encoding 1 Analog 16 ch Analog te spa spol 7 fe fs fof Backspace ese il ee ye ee le pats fot tpg fk enter psnit z x ofvib tof mi ff shit Board level settings apply to all channels on the board The Board Configuration Screen To get to the board configuration screen SETUP Board Configuration The figure t
206. rmation for call records displayed in MediaWorks or MediaAgent As a matter of course data must exist for the fields in order for its information to be displayed accurately Like the Text Field screen you must have Read Write access to the selected recorder to perform any additions changes or deletions The activity buttons at the bottom of the screen Add Modify Delete will display grayed out if you do not have this permission Adding Modifying and Deleting Fields To add a new entry click Add the following entry screen displays E7 Atlas Series Server 1 8 User Manual 184 Custom Fields Field Name 32 characters max Field Type integer Verifier 512 characters max Allow modification C Indexed Figure 24 Add Field window e In the Field Name field enter a name for the new field e From the Field Type drop down list designate the type for this field Options are Integer Date or String e In the Verifier field optionally enter a regular expression that will validate the information in this field e Allow Modification designates whether this field will be editable after it is created By default this option is selected If you deselect this checkbox you will be unable to make changes to the field hereafter e Indexed will make this field an indexed field in the database thereby improving its retrieval time Default is deselected When all information is complete click OK To modify
207. robably use the Media Info feature to check on the end time of that medium The recorderdisplays Media Info in UTC since the archives are portable and must be compatible overtime zonesand different playback hardware To dovetail the recorded and new archive times you must convert your local time to UTC for this setting For example if Media Info shows an archive completed at 14 02 00 UTC and you are in the EDTtime zone you would want to set Archive time to 09 02 00 Designating and Activating an Archive Failsafe Server Failure of an archive medium or drive isn t normally a grave concern since the data remains on the hard drive and can be copied to another medium or on another drive However some installations employ redundant recorders to assure that failure of one unit will not cause any loss of recorded data In such installations it is normally not desired to make two sets of archives but the availability of a duplicate recorder makes another option convenient If the primary recorder stops archiving for any reason the redundant recorder can take over this function To implement this you must e Confirm both recorders are connected to the same signal sources and have identical settings e Designate one of the recorders as the secondary server Select Archive failsafe server and enter the address of the PRIMARY server in the normal fashion e Enable the secondary server to periodically check the primary S
208. ront f Panel 640 x 480 Touch screen Display or extemal monitorand standard GUI computer mouse Front Panel USB 1 8 line level output 1 8 headphone output VO Remote Windows based remote call browser software Windows based remote administration client Operating System Linux Call Record Intemal relational database with programmable retention Database BZ Atlas Series Server 1 8 User Manual 20 Compression Rates kbits s Frequency Response 13 3 16 32 64 Mu law 200 to 3400 Hz Channel _ Signal to Noise 50d B Inputs Crosstalk 60dB AGC 24d B Boost Impedance gt 10Kohm Network Ethemet 100Mb Sec Height 5 1 4 3 rack units 7 4 rack units Depth 21 w o cables Display protrudes 2 26 Power 200 watts nominal 200 300 watts Power Dual hot swap Dual hot swap supplies Weight 50 pounds nominal 55 95 pounds Analog Bremen H 8 96 16 160 Digital channek 16 96 16 120 Maximum hard disk 4 drives RAID 5 2 6 drives RAID 1 or RAID 5 capacity Standard archive 2 X 9 4G B DVD COMBO DVD RAM R _ 2 X 9 4GB DVD COMBO 1 CD RW drives Standard hard disk 2 X 250GB 2 X 120GB storage Optional 2 X DDS 4 Removable hard drives storage 2 X DDS4 SCSI 11B Hot swap RAID 3 DVD E7 Atlas Series Server 1 8 User Manual 21 FRONT PANEL DETAILS VR725 WITH TOUCH SCREEN The touch screen displa
209. s 1 Archive Delay time in hours minutes seconds 2 Archive Mode Sequential Parallel for systems with two DVD RAM R HD or REV drives Standalone for other drive types o9 Channel Group defaults to All Channels and lists any custom groups on the system Yes No Resume archiving on startup Yes No Allow archiving of in progress calls Yes No Enable archive protection for number days Yes No Yes No Limit archive timespan to number days number hours Do call source tracking OSEN ON ON S number minutes There is a Drive Parameters section specifically for DVD RAM 1 Auto eject media 2 Enable label printer E Atlas Series Server 1 8 User Manual 193 Recorder Config File View Help Contig Items Recorders Archive Drives VR 615 SN69000001 Hyacinth Type Status Archive Name NET Media Info a D ierg SN70000586 Moonbeam DvD N ERE iscellaneous Call Suppression These actions performed by these buttons will take effect immediately Pressing the User Accounts N eee Apply button will not be required Boards and Channels dle d Eventi edia 71433 calls Logs and Alerts Configuration Files Custom Fields m NAS Parameters Scheduled Recording Enable Network Archive Start Archiving Set Current Archive Time Period Archive Workstations Client Activity Host name Archiving Eeer Archive Failsafe Workgroup domain Centralized Archive Sources VR 725 SN
210. s Alerts and Statistics 176 Looping 134 Managing Users 96 Mark Protected option 48 M Audio Board 170 M Audio Board Configuration window 171 MDC 1200 170 Media Selection 137 Metadata integration 182 Miscellaneous Configuration screen 159 Mounting options 29 National Instruments GPIO boards 215 Network Settings 54 NIST Time Servers 219 Notch filter 169 Opening Closing the DVD RAM Drive 141 Operational limits 27 Optional drives 17 PBX 77 84 167 171 173 211 PBX and Digital Telephony Hardware Information 211 Ee Atlas Series Server 1 8 User Manual Period Archiving 197 Pilot tone filter 169 Pinouts GPIO NI PCI 6503 217 Pinouts G PIO NI PCI 6527 217 Play Silence Skip Silence 50 Playing Audio Records 40 Playing Back Calls 134 Printing a Label 143 Quick Install Kit 33 227 RAID 16 21 22 23 53 58 59 69 91 121 122 125 129 130 145 147 209 222 235 RAID disk array 23 Ready LED 18 Rear Panel Details 19 24 Recall By Call Length filter 43 By Channel filter 42 By CLID Digits filter 46 By Date Time filter 44 By DTMF Digits filter 45 RECALL 25 26 36 41 42 43 44 51 95 97 130 131 133 145 RECALL Screen 40 Record 83 Record LED 18 Recordercontents and accessories 14 Recording 129 Relay general alarm 168 Release number 13 Remote client software 151 Restoring Archives when Installing New Software 209 Resume Archiving 142
211. s RECALLsc reen only Ability to archive calls INFO screen only Ability to change system settings SETUP screen only Ability to monitor live calls INFO screen only 1 Press SETUP scroll to User Administration and select it 2 Press Add 3 Type in a login name for the user and hit the ENT button on the front panel twice Use the scroll wheel or the keyboard arrow keys to scroll to the Password cell and press the encoder wheel to edit the cell 4 Type in a password using the keyboard or the front panel numeric keypad The password consists of a string of from three to 10 digits Of course longer passwords are more Secure Important It is easy to place spacesat the beginning orend of the password accidentally Please make sure there are no spacesin the password field After typing in the password press ENT twice 5 Repeat steps 3 and 4 to enter data for the FirstName MiddleName LastName and Suffix cells if desired These cells are descriptive and can be left blank 6 Scrollwheel models For the Channels cell pressing the scroll wheel to edit the cell will bring you to a list of channels Scroll to each channel and check the box if you want the user s privileges to apply to that channel Rather than using the scroll wheel you may find it easier to use the arrow keys and the F8 key of the keyboard F8 will place a check mark in the box Press OK when done Touch screen keyboard models Selec
212. s been acknowledged by user lt 111 gt No action required 8001 The user lt 110 gt has requested a system shutdown No action required 8002 The user lt 110 gt hasbeen automatically No action required logged out 8003 Client login with usema me lt 110 No action required version lt 111 gt client sting lt 112 gt 8004 Client has logged out with usema me No action required lt 110 8005 Client login has failed with usema me No action required lt 110 8006 The system time hasbeen changed on No Action Required if the time change is recorder lt 1 by user lt 110 gt the old expected time was lt 111 gt the new time is lt 112 8007 Configuration change by user lt 110 gt No action required if the change is lt 111 gt expected 8008 Shutdown requested via key please wait No action required 8009 Archive Failsafe Mode Canceled by user lt 110 9000 The board of type lt 110 gt has failed on Replace board recorder lt 1 the failed board isboard number lt 111 gt it has failed lt 112 gt times 9001 The board of type lt 110 gt in position A board may have been removed from lt 111 could not be found the recorder Ee Atlas Series Server 1 8 User Manual 240 Code S Text Description 9002 4 Failed to open the board of type lt 110 gt Take action based on eror Possibly in position lt 111 gt
213. s or higher ignores acknowledgement Alert Level 1 Unack Info alerts or higher Alert Level 2 Unack Warning alerts or higher Alert Level 3 Unack Error alerts or higher Alert Level 4 Unack Severe Error alerts or higher Default Alert Level 3 Unack Severity settings implicitly include higher levels for example if you set the severity to Level 1 any alert of severity 1 through 4 will trigger the signal whereas for Level 4 only the most severe alerts will trigger the GPIO signal To identify the severity level of an alert see Table 8 Alert Messages or view the configuration for a specific alert using the Recorder Configuration utility Logs and Alerts gt Alerts gt Edit View Selection The Unack settings specify that the GPIO signal will be turned off when the alert is acknowledged in MediaWorks or MediaAgent whereas the standard settings allow the GPIO signal to continue when the alert is acknowledged in MediaWorks or MediaAgent Example At Alert Level 3 Unack a GPIO signal is triggered on Alert 1008 severity 3 The system is experiencing a high load This may indicate a problem If this alert is acknowledged in MediaWorks or MediaAgent the signal is turned off Note The GPIO alert output feature also works with an optional GPIO board but only at the default alert severity setting Alert Level 3 Unack and only if the recorder does not contain any
214. s the current status of your archiving drive or drives The Drive Status will say either Sequential mode or Parallel mode Each archive drive will have an individual status indicator that looks like a wide horizontal rectangle To the left of the rectangle is the type of archive drive DVD RAM R HD REV or DDS 4 To the right of the rectangle is the number of calls on the disk or a Ready message during sequential archiving Inside the rectangle itself is one of a number of possible messages and indications At the bottom of the screen are soft keys that change depending on context The following table provides more information Table 4 INFO Screen Archive Drive Messages and Soft Keys Display Description Available Soft keys A medium hasbeen loaded Loading and the recorderis scanning it to leam its status a O A medium is being ejected idle te untomateameda ER An unfomatted medium is Format Eject inserted Format Start Peer Archiving Eject 7 A formatted blank medium is idle Blank media More Archive inserted s Period Media Info Print Label Back Ek Atlas Series Server 1 8 User Manual 139 eud Eventide media idle Full Eventide media Prepa for Playback a Playback Recording 2004 07 24 01 30 41 Format Resume Archiving Eject A medium with one or more gei More Media Info recorded callsis inserted l Print Label Browse Archive Format Eject eee More Media Info
215. se it can be restored manually or from the configuration archive that you made before starting the upgrade Do NOT however try to resume normal recorder operation until the upgrade has completed normally PLEASE Read the Release Notes Software upgrades will nomally come with printed information and possibly with a README file on the disk If anything in the release notes contradicts something you read here go with the release notes Ee Atlas Series Server 1 8 User Manual 210 Appendix 2 PBX and Digital Telephony Hardware Information In addition to analog recording the recorders can record digital telephony signals both from different vendors digital PBX and from T1 E1 lines We suggest that Eventide perform this configuration If you need to install a digital telephony interface in an installed recorder please contact us Ai Logix NGX Board Configuration AEG This Ai Logix NGX Board Configuration AEG Logger Start Channel configu ration Logger Start Channel The first in a block of channels assigned age will onl The first in a block of channels assigned to the board in the context of the logger pag 4 he boardin the context of the logger be available in IVA YE System Start Channel the The first in a block of channels assigned to the board in the context of the system Administrative May be different than the Logger Start Channel if there is more than one logger Client program if you Compression Algori
216. second The boot process will start and diagnostic messages will scroll by on the front panel screen or monitor Info Recall Jul 09 2004 03 19 21 AMST r Drive Status Sequential mode DVD RAM Idle unformatted media DVD RAM No disk DVD RAM No disk r Channel Status KR RSR RSR RSR SR KS Monitor After several minutes the screen will show the INFO display one of three top level displays The others are SETUP and RECALL accessed by the mode keys Place a new archive medium in the archive drive The associated Drive Status indicator will change from No disk to Unformatted media We do not recommend formatting it for now Wait until you are actually ready to start archiving You will learn more about archiving later in the manual Eject the disk by selecting its drive and pressing the Eject soft key Ee Atlas Series Server 1 8 User Manual 25 The Channel Status section tells you which channels the recorder recognizes as ready for recording If you ordered a 16 channel unit whether analog only digital only or a combination you should see 16 green steady indicators Recall J21 2004 16 22 11 ED crema Stet te owen 5 2004 06 30 21 58 06 AMST 0 00 17 6 2004 06 30 21 58 06 AMST 0 00 17 7 2004 06 30 21 58 06 AMST 0 00 17 8 2004 06 30 21 58 06 AMST 0 00 17 9 2004 06 30 21 58 06 AMST 0 00 17 10 2004 06 30 21 58 06 AMST 0 00 17 11 2004 06 30 21 58 06 AMST 0 00 16 12 2004 06 30 21
217. seeteaeeeetaseaes 73 Setup Network Arc hive WOrkG OUD ose ceceeeecceeeeeeceeeeeeceaecaeceeecaeteeesaeeaeesaeeaesaeseeesaeseeesaeeeesasaes 74 Setup Network Arc hive Ukemame eeecececeeeteeeeeeceeeeeseeeeecaeeeeecaeteeesaeeaeeaeseaesaeseeesaeseeetaeseeseasaes 75 Setup Network Arc hive Pa SSWOLK 0 0 eecececeeeteeeeeeteea eee ceeecaeseeecaeseeesaeeaeesaseeesaeseeesaeseeesaeeeeseataes 75 Setup Network Archive Set Current Network Archive Time ce ceeeeeeeeeeeeeeeeteteeeeeeeeetateaes 76 Call UC e Setup Recording Board confouraton eee ceceeet eects eeeeeee teat caeteeeaetaeesaeeaetaeseeetaeteeeeaeeaees 78 The Board Configuration Screen sssssssssssunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn nnnm nnmnnn nnmnnn nanna 78 Choosing an Encoding Aloontbm nnn nnnn nanana 80 Setup Recording Channel Confoumaton nnns 81 The Channel Configuration Screen 81 Steps for Setting Levels Thresholds and Hold TWmes 89 Setup Recording Delete calls after N days 90 Setup Recording Max of calls in D EN 91 Setup Recording Audio segment enoth A 92 Setup Sec urity LOGINS Required A 93 Setup Security Auto ogout Omeout eecee cee ceeeeeeeaeeeeeeaeeaeeae sees saeseeesaeseeeaseeesaeseeeeaeeaee 94 Setup Security User adrminisraton eee cece eteeeeeeeceeeceeeeeeeaeeeeeaeeaeeaeseaesaeseeesaeseessaeeaesaesiaee 95 About SEC Urity G OUPSin aa aariaa a an aiaa a aa aaaeaii a aapi 95 Gite Dale UE 96 Ee Atlas Series Server 1 8 User Manual 5 Set
218. set specific timeframes for recording To add modify or delete schedules on this screen you must have Read Write permissions for the system The activity buttons at the bottom of the screen Create New Delete display as grayed out if you do not have Read Write access Adding Modifying and Deleting Files To add a new schedule click Create New the following screen displays SCH Series Server 1 8 User Manual 187 Recorder Config Please enter a description for the new schedule Figure 28 Scheduled Recording Description entry Enter a name for the new schedule here and click OK The schedule listing at the left side of the screen subsequently refreshes with this one listed at the bottom Descriptions follow for each of the fields included in a scheduled recording e Enabled Select this checkbox to enable this schedule Default is deselected e Description The name of the schedule e Activate The date and time the schedule activates e Expires The date and time the schedule ends e Period Select Hourly Daily Weekly Monthly or One Time to denote the frequency of the schedule e Period Parameters The parameters displayed depend upon the selected Period See the next section Scheduled Recording Parameters for information on these parameters e Once you ve completed all the fields click Apply to save the schedule To modify an existing schedule select a schedule in the Schedul
219. sion To identify the Recorder Configuration utility version number select Help gt About from within the utility This manual contains the following information Chapter 1 Introduction Provides an introduction to the Atlas recorder and describes this manual Chapter 2 Recorder Setup and Operation Provides information on the following e Unpacking e Performing a Bench Test e Installing e Adjusting Settings e Operating using only the front panel or with an attached mouse and monitor Chapter 3 Recorder Setup and Administration Provides information on using the Setup menu and on administrative tasks Chapter 4 The Atlas Administrative Client Provides information about client software used for recorder administration and detailed instructions on using the Recorder Configuration utility Appendices Provide information on types of available input interface boards with which your recorder may be equipped Ee Atlas Series Server 1 8 User Manual 13 Recorder Setup amp Operation 2 Unpacking the Recorder CAUTION Use care and assistance when lifting and handling the recorder The VR615 weighs about 30 pounds 14 kg and the VR725 about 50 pounds 23 kg The VR778 can weigh as much as 95 pounds 43 kg Check the box for damage A crushed box holes or water damage for example could indicate that the recorder has been damaged Open the box and inspect the recorder and
220. sociated subsection and each subsection explains the individual menu items in the group The individual menu items have headings that allows them to be identified with their location e g the heading Setup System info Serial number identifies the serial number explanation as belonging to the Setup mode and being in the System info group Contents Table 3 describes the Setup Menu Note If you are in the process of setting up a recorder the very first thing you should do is set the Time Zone of the recorder fo und in the Clock subsection Menu Section System Info Archive Table 3 SETUP Screen s Abbreviated Description m Provides information on hardware and software configuration of your recorder and status of the RAID disk system Allows configuration of the archive drives and selects archiving methods and backup Ee Atlas Series Server 1 8 User Manual 53 Network Archive Configures unit to allow archiving on an external network Configures the hardware recording boards and channels and selects Recording how many and how long calls are retained Security Determines user privileges and whether logins are required Email Configures the parameters necessary for the recorder to send email to selected users for exceptional conditions Network Settings Configures the recorder to work with your network Allows recorder time to be set and synchronization source to be Clock selected
221. software Once the PC is set up you are ready to play calls from a tape e Load a tape in the tape drive and wait several seconds for the tape to load e Run the Tatu utility Tape Archive Transfer Utility This is located in the directory selected while installing the Eventide Client software From the Start button in Windows select Programs then Eventide VR Series then Tatu Instructions for using Tatu are included in this document e Once Tatu has started select a tape archive from the right panel and click on the arrow When the transfer has finished the progress bar will be full and the arrow will go dim The transfer can take as long as an hour depending on the size of the tape archive e When the transfer is complete exit Tatu and start the Call Record Browser MediaWorks e Inthe Recorders and Archives panel you should see the archive you just transferred listed as Archive followed by a date Click on the archive then click OK to enter the Call Record Browser From this point you can select calls and play them as described in the Operator s Manual Ee Atlas Series Server 1 8 User Manual 223 Appendix 7 Eventide Tape Archive Transfer Utility Tatu The Eventide Tape Archive Transfer Utility or Tatu is a standalone application that enables users of the VR Series recorders that archive to DDS tapes to transfer the archives from the tapes to the hard drive of their PCs After affecting this transfer
222. spare key Info Recall Jul 28 2005 18 44 43 EDT Drive Status Sequential mode DYD Eventide Configuration Media Channel Status BRERERERERERERERERARREEE 16 Monitor SETUP UTILITIES READ CONFIGURATION FROM ARCHIVE Login Setup Info Recall Jul 28 2005 18 09 20 EDT bt Network Archive t Recording b Security Email Network Settings Clock tilities Read metadata from archive Post burn DVD R integrity che ou n calibr r Before reading back restoring the settings make sure the settings on the disk are appropriate to your recorder As mentioned in the previous section you should not read back settings if the settings are from a different recorder or if you have added input boards to the recorder or made other configuration changes that render the old settings inappropriate To read back the settings insert the DVD RAM with the settings and select Read configuration from archive Note any warnings and select Yes to continue Important Reboot the recorder Because some settings take effect on rebooting and some do not if you do not reboot your settings may be inconsistent and may cause the recorder to fail Ee Atlas Series Server 1 8 User Manual 120 SETUP UTILITIES ARCHIVE RESTORE O7 13 13 01 ED Login Setup Info Recall Archive Restore Drive Status DVD idle u Eventide media 82751 calls DYD idle used Eventide media 87153 calls
223. specifications refer to PCI 6527 on the National Instruments web site www ni com pc7 1 2 ano 25 26 27 28 Ee Atlas Series Server 1 8 User Manual 216 Figure 35 GPIO Board Pin Assignments NI PCI 6503 Eventide has adopted static port assignments on the PCI 6503 as follows Input channels 0 7 Port A PAO PA7 pin pairs 47 48 to 33 34 Input channels 8 11 Port C upper nibble PC4 PC7 pin pairs 7 8 to 1 2 Output channels 0 7 Port B PBO PB7 pin pairs 31 32 to 17 18 Output channels 8 11 Port C lower nibble PCO PC3 pin pairs 7 8 to 1 2 lt Input DIG 2 7 DIG S 7 Output with Readback DIG 2 7 DIG 5 7 DIG 2 6 DIG 5 6 DIG 2 6 DIG 5 6 DIG 2 5 DIG S S DIG 2 5 DIG 5 5 DIG 2 4 DIG 5 4 DIG 2 4 DIG 5 4 DIG 2 3 DIG 5 3 DIG 2 3 DIG 5 3 DIG 2 2 DIG 5 2 DIG 2 2 DIG 5 2 DIG 2 4 DIG 5 1 DIG 2 4 DIG 5 1 DIG 2 0 DIG 5 0 DIG 2 0 DIG 5 0 DIGH 7 DIGH 7 DIG 1 7 DIG 4 7 DIG 1 6 DIG 4 6 DIG 1 6 DIG4 6 DIG 1 5 DIG 4 S DIG 1 5 DIGS DIG 1 4 DIGH4 4 DIG 1 4 DIG44 DIG 3 DIGH4 3 DIG 1 3 DIG 4 3 DIG 1 2 27 77 DiGeH 2 DIG 4 2 28 78 DIG42 DIGH 4 20 709 DG DIG 4 4 30780 DIG44 Dip 31 81 DIGH o0 DIG 4 0 32 82 DIG40 Dep 33 83 DIGS7 DIG 0 7 34 84 Da DIG 0 6 35 85 DIGS pic os DIGSE DIG 0 5 DIG 3 5 DIG 0 5 38 88 Dap DIG O 4 39 89 DIG 3 4 DIG 0 4 40 90 DIGs4 DIG 0O 3 41 91 Das DIG 0 3 42 92 Daa DIG amp 0 2 as os Daa DIG 0
224. ssary or Desirable AAA 207 The Software Upgrade Installation bmoc ess 208 Some Details Especially About Installation oo eee ee ceeeeeceeeeeeeetaeeeeseaeeeeseeeeaeseeseaeeaeeaeeaes 208 Restoring Archives when Installing New Software AAA 209 Potential Proble MS ded gecive crete iaeaea iea aY KEANE TE aE aaa 210 APPENDIX 2 nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nunnunum mnnn nunn nnmnnn nnmnnn nnn nnn nnn nn sanasi ALL PBX and Digital Telephony Hardware Information sssssssesnsennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn nnn 211 APPENDIX 3 WE gege 213 Connection Information for the HiFi Recording Doan ssEEESEEEEEREEEEREEEEEEEEEEEEEEEEEEEEEEEEKEuE 213 Optional General Purpose Input Output GPIO Boards ssssssssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 215 National Instruments PCI 6503 Board G4 Channelt 215 National Instruments PC 6527 Board dp Channelt 216 le e EN s 219 NIST TMG S n eiS aae a Ka e A a A SEENEN eege ee 219 APPENDIX 6 SERRE RRR RRR SERRE RRR SERRE SERRE RRR SERB RRR RRR 221 Eventide VR778 or VR725 with DDS 4 Tape Drives etEEREEEEEEEEEEEEEEEREEEEEEEEEEREEEEEEEEEEEEEEEEEEEEER 221 Ee Atlas Series Server 1 8 User Manual 10 OVENVIOW EAEE A do dats ac iecae Sac eon uaa aad uh od ci paaaasn bag sa A 221 Loading a Tape and Preparing for Archiving ceeceeceseeeceeeceeeeeeeaeeeeeeaeeeeeaeseeesaeteeeeaeeaes 221 Ble ctinga Tap EE 221 Playing Calls froma Ee 222 APPENDIX 7 DRRRRRRRRRR
225. t in loss of data and damage to the unit e An Uninterruptible Power Supply is required to mitigate these problems See the section entitled Connecting AC Power and UPS for a list of approved UPS units e Spilled liquids Liquids spilled on the unit can damage it The location should not encourage people to place coffee cups on the unit for instance e Shock Shocking the unit while the hard drives are operating could damage the hard drives The location should not be subject to vibration or jolting while the unit is operating MOUNTING OPTIONS As normally provided the unit can be mounted on any surface that can bear its weight and that does not tilt more than 15 It can be rack mounted if the rack has a shelf to support it and the front panel attached to the rack with the screws E7 Atlas Series Server 1 8 User Manual 29 provided to prevent casual removal It must not be mounted solely with the mounting ears and rack screws If no rack shelf is available a rack slide rail install kit which includes slide rails rear slide supports brackets and mounting hardware can be ordered gt Rack Slide Rail Kit for the VR778 Eventide Part 324343 gt Rack Slide Rail Kit for the VR725 Eventide Part 324430 gt Rack Slide Rail Kit for the VR615 Eventide Part 324355 Alternatively a center rack mounting option is also available for each Atlas recorder as well gt Center Rack Mount Kit for the VR778 Eventide Part 1
226. t a user with access to the unit can remove power disconnect the input cables play back recordings monitor calls remove archive media and do other things to compromise your data Logins are no protection against a determined attacker e In short if you are concerned about malicious users making a purposeful effort to gain unauthorized access to your data then the only real protection is to place the unit in a secure location e Cable lengths For analog signals such as POTS lines and radio receiver outputs cable lengths are not likely to be an issue An adequate level can be obtained thousands of feet from the signal source The unit has programmable adjustments for low or high signal levels e That being said shorter cable lengths will create less signal attenuation and noise than longer cable lengths e For digital inputs see the Appendices for more information e Particulates The archive drives and to a lesser extent the fans and hard drives can be damaged by smoke and dust If you find dust build up on the surfaces or the fans being clogged consider changing the location e Power dropouts or surges The unit should be protected from power dropouts and surges The chosen location should have line power available that is not on the same circuit as equipment that draws a large current on start up such as electric motors or compressors or banks of fluorescent lights Line voltage fluctuations brown outs and power outages can resul
227. t the cell and type the channel range s as a comma separated list with a start and stop channel or a single channel E g 1 3 7 9 10 type in the cell would allow access to channels 1 2 3 7 9 and 10 Press Enter twice to complete each user entry E Atlas Series Server 1 8 User Manual 97 7 For the group cells Admin Research etc choose the group that the user will belong to and check the box using F8 or the encoder wheel 8 For the Email Addr cell type in the user s email address if desired This email address will be used in conjunction with the Email Alert feature discussed in the Recorder Settings section When certain alerts are generated by the recorder the user will receive an email message through this address Press the OK soft key to save the settings and add the user to the recorder account For a touch screen recorder or for one with a monitor and mouse steps 3 through 8 require clicking the individual cells to get the information to take The horizontal scrollbar is used to bring cells onto the screen as necessary Login Setup Recall Jul 27 2005 23 50 52 UTC Channels Admin Research Archiver Maintenance Montor Emal Addr a PI al Bl E E iy 2 e se 7 19 0 exs Peete alee ene ener EOESERESESESEAEARSESESECH Remove a Eke Atlas Series Server 1 8 User Manual 98 SETUP Email Setting these parameters is very similar to the normal email setup procedure on a PC e
228. tact ntpd initial version lt 110 gt installed at lt 111 gt upgrade to version lt 110 gt from version lt 111 gt completed at lt 112 gt The recorder does not have a valid license key You are currently on day lt 110 gt of your day grace period The recorder does not have a valid license key Your grace period has expired and the recorder will regain full functionalit 54 The recorder has recorded calls that are later than the current recorder time These calls will not get archived and may cat 55 Avalid license key has been entered Gi Edit View Selection Configuration options for recorder alerts and warnings VR 778 SN99000002 Lotus Flower RW e In the list of alerts in the right pane select an alert by clicking on the row number in the leftmost column to the left of the Code column e Click the Edit View Selection button This displays the alert message configuration dialog which allows you to adjust settings for the alert e Click the Display checkbox if you want the alert message to be displayed in a red popup on the recorder front panel e Click the DisplayRemote checkbox if you want the alert message to be displayed in a popup on the PC running the Recorder Config remote client e Click the Send Email checkbox if you want a notification to be mailed to the list of enabled recipients e Click the OK button e When you have finished changing the alerts make sure to click the Apply button on t
229. tadata from archive Post burn DYD R Ed See chsereen calibratio Toue een calibration tine LSystem Shutdown SETUP UTILITIES WRITE CONFIGURATION TO ARCHIVE Login Setup Info Recall Jul 28 2005 18 08 44 EDT System Info Archive Network Archive amp Recording amp Security Email Network Settings Clock Utilities Read configuration See archive Archive restore Write metadata to archive Read metadata from archive Post burn DVD R integrity check iscreen ci alibr ation coarse E Atlas Series Server 1 8 User Manual 118 5 a Ee Atlas Series Server 1 8 User Manual 119 You can save your settings to an archive disk If the settings are lost you can read them back into the recorder Settings include your channel names user accounts network settings and clock synchronization settings Insert a blank formatted archive medium and select Write configuration to archive Note the warning and select Yes to continue If you have multiple recorders mark the disk with the recorder s serial number You should not read back settings from a disk that has settings from a different recorder The recorders may be configured differently and the settings may not be interchangeable Having a backup of your configuration is very valuable and you should make one even if you have decided that you do not wish to archive any recorder recordings We recommend creating one and putting it in a safe place along with the
230. te independently You can restore archive media in all available drives or you can even record archives on one medium while restoring from another A couple of important points e The restoration process cannot continue once the RAID is full so unless you have a special reason for doing otherwise always restore from the most recent archive backwards e If you are restoring archives after a new installation use the Set current archive time facility to make sure that new archives are only recorded from the present forward If you don t set this and begin new archiving after you have restored your archives from a previous installation you might find yourself re archiving the restored archives When you are done restoring your archives be sure to restore the metadata archive disk as well New for Release SETUP UTILITIES ARCHIVE RESTORE PERIOD TRANSFER 17 aN gt 412 49 d Login Setup info f Recan 2921 2007 13 13 01 ED archive Restore Drive Status DVD idle uted Eventide media 82751 calls DYD B Eventide media 87153 calls Select a drive and an action to perform Transfer Period Transter Eject Exit Ee Atlas Series Server 1 8 User Manual 122 Login Setup Info Recall Archive Restore Drive Sta DVD We Jul 2007 19 13 48 09 Jul 2007 02 40 38 Switch To restore a subset of calls from an archive use Period Transfer also found at the Archive Restore s
231. telephone company practice Contact your Eventide representative to purchase your Quick Install kit Ee Atlas Series Server 1 8 User Manual 227 Table 5 Eventide Analog Board Standard Pin Outs 8 16 and 24 Channel Boards Chan Pins Chan Pins Chan Pins 1 1 26 55 5 30 9 2 2 27 6 6 31 10 3 3 28 7 7 32 11 4 4 29 8 8 33 12 9 34 10 35 11 36 12 37 Chan 13 14 15 16 Pins Chan Pins Chan Pins 13 38 17 17 42 21 21 14 39 18 18 43 22 22 15 40 19 19 44 23 23 16 41 20 20 45 24 24 Table 6 Eventide Analog Board Reverse Pin Outs 8 and 16 Channel Boards Channel Pins Channel 1 50 25 5 2 49 24 6 3 48 23 7 4 47 22 8 Pins 46 21 45 20 44 19 43 18 Channel 10 11 12 Pins 42 17 41 16 40 15 39 14 Channel 13 14 15 16 Pins 38 13 37 12 36 11 35 10 Important The wiring is reversed in the sense that Channel 1 would be connected to the violet slate pair not the white blue pair if you are using standard telephone cables Ona 25 pair block terminated in standard telephone colorcode order Channel 1 would be at the bottom of the block te Ee Atlas Series Server 1 8 User Manual 46 47 48 49 228 Appendix 9 Alert Configuration In the course of operation the recorder may generate a variety of alerts which are messages about aspects of the system operation These messages have di
232. the Eventide Call Record Browser will automatically display these archives for searching and playback The user interface to Tatu is quite intuitive On Tape Sa HP C56834 f JArchive 01 16 2004 11 06 45 E Archive 01 01 1989 00 00 00 When you launch Tatu from the Startup Menu it brings up a splash screen that notifies you that it is searching for tape drives and indexing the archives in them This may take several minutes as the tape drive spins up When Tatu has finished performing the index the splash screen goes away and the main dialog comes up On the right in a tree control are listed the tape drives and the archives contained on the tapes in the drives On the left in a list are the archives already present on the hard drive When you select and archive in the tree information is displayed in the Info bar The information consists of e Date and time the archive began e Date and time the archive ended Ee Atlas Series Server 1 8 User Manual 225 _ Atlas Series Server 1 8 User Manual e Number of calls in the archive e Total space taken up by the archive in kilobytes If a tape archive is selected and you click on the transfer arrow the archive will begin transferring to the temporary directory on the hard drive The temporary directory is specified from the preferences on the Call Record Browser The transfer arrow will gray out during the transfer When the transfer is finished the
233. this does not have to be set too finely On hook voltages are typically 40 55 volts off hook under 10 volts The factory default of 28 volts will probably be suitable Noisy telephone lines lines at a great distance from the central office and lines that are recorded at one location but answered at another can have unusual voltage profiles and may require adjustment TRV Hold If Detect is set to TRV this sets the number of seconds the call will continue to be recorded after the telephone goes on hook The factory default is 5 seconds The on hook state is then considered to define the end of the conversation KI E Atlas Series Server 1 8 User Manual 85 With a line that has normal ringing voltage on it 4105V at 20 30 Hz TRV will also respond to the ringing voltage This means that with a default of less than four seconds each ring will appear to be a separate call By setting TRV hold to five seconds or more with a normal ringing cadence only one call will be logged from the beginning of the ring to completion of the conversation If you have set a channel to TRV a special non programmable feature will detect and flag a disconnected line if the tip ring voltage stays below 3 volts for 10 minutes If this happens it generates a severity 2 warning alert indicating signal loss Alert 9016 and recording is stopped on that channel as long as the voltage remains below 3 volts When the voltage equals or exceeds 3 volts it gen
234. thm men have one or more NGX PBX Type memrgeeer A See installed in gl Ges l your recorder The list to the right shows some of the systems with which the recorder is compatible Please contact Eventide for an up to date list N E Atlas Series Server 1 8 User Manual 211 Appendix 3 Connection Information for the HiFi Recording Board Below is a rear panel drawing and pinout diagram of the HiFi recording card furnished when that option is ordered This card has both audio inputs and outputs but only the inputs are used in this application Recordings made with this card use the Ogg Vorbis algorithm to reduce storage requirements while still providing excellent audio quality and frequency response In the abbreviations below A simply stands for Audio AIN Audio Input pin channel number AOUT Audio output pin number AGND Audio ground All grounds are equivalent For an unbalanced audio input connect the hot input to AIN channel and the ground input to any AGND pin If the source is balanced using a transformer connect the signal to AIN channel and connect both the signal and the ground lead to any AGND pin If the source is balanced using op amps connect the signal to AIN channel and connect the ground lead to any AGND pin Do not connect the signal to the recorder The mating connector kit for M Audio Hi Fi card is Eventide p n 105200 It includes one DB44 ma
235. tide recorder provides read only monitoring for supported SNMP Management Information Bases MIBs The following MIBs are supported BZ Atlas Series Server 1 8 User Manual 182 New for Release 17 E Atlas Series Server 1 8 User Manual RFC1213 MIB MIB II IETF standard MIB that provides the core set of managed objects for monitoring statistics e g device status and number and status of device interfaces and for management control of devices on a managed TCP IP network raw MIB data requires interpretation by a management application SNMPv2 MIB RFC3418 Provides standard SNMPv2 information including system name location description contact and uptime IP MIB RFC42993 Provides information for monitoring and management of Internet Protocol version 4 within the managed entity TCP MIB RFC4022 Provides information for monitoring and management of the Transmission Control Protocol within the managed entity UDP MIB RFC4113 Provides information for monitoring and management of the User Datagram Protocol within the managed entity HOST RESOURCES MIB RFC2790 Provides information for monitoring and management of the host recorder IF MIB RFC2863 Provides information for monitoring and management of network interfaces within the managed entity RDBMS MIB RFC1697 Provides information for monitoring and management of relational database implementations DISMAN EVENT MIB RFC
236. to account for line noise Then note the VOX Cur value with the lowest level input signal that you are likely to see during use 5 Set the VOX Threshold using the values from the previous step The threshold should be higher than noise but lower than your lowest signal Another possible cause for conversations recorded on multiple separate calls is Hold time This would apply to both VOX Detect and TRV Detect Conversations with pauses longer than the Hold setting will generate a stop recording signal When the conversation resumes a start recording signal will create a second call To determine if this is happening listen to the last several seconds of a call If you hear a pause in the conversation longer than the Hold time followed by a second separate call of the same conversation then the length of the pause caused the stop recording signal If you wish you can increase the Hold time The downside is that longer periods of silence will be recorded at the end of EVERY call on that particular channel For example a 15 second Hold time on Channel 3 will cause a 15 second period of silence to be recorded on every call on Channel 3 SETUP RECORDING DELETE CALLS AFTER N DAYS Login Setup Info Recall Jul 27 2005 22 26 23 UTC H System Info Archive eg etwork Archive Recording te Ay Max of calls in DB Audio segment length Security HE mail Network Settings be Clock Utilities _System Shutdown Backspace
237. to close the Modify window e Repeat for other users that should receive email notifications e Hit Apply button Second configure the display and email settings for each of the available alerts e In the Recorder Config left pane select Logs and Alerts then select Alerts A list of available alerts will appear in the right pane EE pas Series Server 1 8 User Manual 230 Recorder Config File View Help Contig Items Code Display Text Recorders 1 0 blank SVR 778 SN99000002 113 1 he system has received atest alert Miscellaneous 4 justabeep Cal Suppression a SMITE ere ee User Accounts Boards and Channels Recorder Config Alert Loge and Alerts 7 h loss or user intervention is expected Alerts Alert Code 5 lary systems may temporarily behave unexpectedly Alert History Display Text Hem is attempting to recover Recent Data may hav Statistics the recorder lt 1 gt has lost the network connection b of data The shutdown time was approximately lt emallselver Resolved Display Text Configuration Files network connection restored on recorder lt 1 gt ta may be damaged Custom Fields s changed from lt 110 gt to lt 111 gt in the elapsed Scheduled Recording Severity Warming E Repest period seconds jo Workstations Client Activity Archiving C Send Email Display DisplayRemote OK Cancel erating range The Core temperature is lt 110 gt network cable unplugged Unable to con
238. try is highlighted the Add soft key changes to Remove which permits you to deselect it quickly from the playlist Login If Setup finto Recall Dec 13 2006 23 37 00 UTC _ Channel Start Time Duration Filters Columns Remove After you select all the entries you wish to include on the new playlist press More to proceed The soft keys refresh to reflect your progress in this process from the ones displayed click the List Done soft key The screen refreshes with a listing of each audio record selected KI E Atlas Series Server 1 8 User Manual 49 Recall Dec 13 2006 23 43 40 UTC Playlist UNSAVED multitrack skip silence not shared Channel Start Time 1 2006 12 13 23 34 53 UTC 2006 12 13 23 34 53 UTC 3 2006 12 13 23 34 53 UTC Play Silence Sequential Varlspeed More e Now the soft keys function as toggle buttons to define attributes to the custom playlist you re creating From left to right the soft keys are o Play Silence Skip Silence Use this soft key to determine if this playlist will play or skip silent passages between audio records o Sequential Multitrack This toggle determines whether records are played in sequence by time recorded or if records in the playlist are played progressively by time Calls that occur simultaneously or with any time overlap play back concurrently o VariSpeed Scrub This option allows you to play back a selected record from the playlist at different speeds
239. two media will have to be exchanged or turned over In this situation if you do not have someone available to do this for at least one shift five days per week you might eventually get behind and lose data Note that this is an unusual situation recorders are rarely this busy and if they are it is typically only during business hours If your recorder is recording a handful of channels sporadically you might literally get a year or more of data on the hard drive If you decide to archive calls as they come in the archive medium will easily keep up with the incoming recordings and will only get filled in a week or maybe even a month An alternative strategy might be to record a new medium every week or month on a fixed schedule and let the data accumulate on the hard drive in the interim This has the benefit of making the archives fit a defined period which might be more convenient for subsequent research and is easily scheduled Most applications will fall between these extremes the recorder makes it easy to adjust your strategy so that archive media exchange won t be demanding or burdensome and can be done on a convenient schedule Caution Your archive medium may be your only copy of vital data We recommend that any time you insert an archive in a drive capable of writing to it for pumoses of viewing or reading the data you activate the Write Protect tab Ee Atlas Series Server 1 8 User Manual 136 Media S
240. ty of the archive medium Aseach callis archived the start time and date of the callare displayed The bottom half of the INFO screen displays information about live incoming calls Each small block represents a channel Each channel displays its number and a color e Green The channel is ready for recording e Red Audio is being recorded e Blue Audio is being monitored e Gray The channel is not ready for recording The audio interface board may be missing or has not been recognized by the recorder e Yellow The channel has been disabled by the Record on Demand feature Lastly a Monitor soft key brings up a list of channels that can be selected for live monitoring Ee Atlas Series Server 1 8 User Manual 39 RECALL SCREEN The RECALL screen is where you view search and play back calls Calls are displayed as rows one row per call You can specify which columns to display The default view is Channel Number Start Time and Duration Searches are accomplished by applying filters to the main call list Calls can be filtered on date and time channel number and dialed DTMF digits among other parameters Playing Audio Records To play back a record e From the main RECALL screen highlight any record and press the recorder control knob The audio record will play and a timeline will display at the top of the screen showing the record s playback status and general attributes R
241. u can obtain a license for these components or remove the components to restore full recorder operation If the recorder does not have a valid license key it will display alert message 52 or 53 depending upon how long it has operated without a license key Alert 52 displays if you are within the 7 day grace period and alert 53 displays if the grace period has expired If the grace period expires the recorder will continue to record and store normally but the following functions will be disabled e Recall e Live Monitor e Archive including centralized archive centralized archiving failsafe network attached storage and DVD USB and FireWire IEEE 1394 drives Y E Atlas Series Server 1 8 User Manual 57 e MediaWorks connection e MediaAgent connection Add On Key This displays any add on software license keys which are used to enable optional features on the recorder The configuration information shows the feature names and number or capacity of components licensed for it Optional features include MediaCoach connections GPIO board support metadata feeds centralized archiving centralized archive failsafe MDC 1200 decoding and support for more than one network archive NAS device The configuration information does not include licensing for custom scripts that contain an embedded software license key The licensing for Custom Script Source Files is embedded at the top of the file and can be viewed under Configur
242. uch Tones that occur during the call This can be useful to prevent the storage of sensitive data transmitted by DTMF during a call such as social security numbers passwords and personal identification numbers Click the checkbox to enable this feature To suppress recording you must select a suppression method and create a list of telephone numbers Then you must enable record suppression on a channel by channel basis by marking the Enable Record Suppress checkbox in The Channel Configuration Screen The following instructions describe how to create and manage a list of telephone numbers To add a new entry to the list of numbers click New Entry This displays a text entry box similar to the following New Call Suppress Number Enter a new phone number and description for call suppression Phone number Description Cancel Enter a full or partial telephone number A call containing this numeric sequence within its telephone number will cause a match For example if you enter 800 555 1234 any calls from this number will cause a match but if you enter only 555 any calls with this sequence within the number will cause a match A partial number allows you to specify all calls from an area code or exchange Whereas the Suppress on match method is typically used for very specific telephone numbers the Record on match method is often used with a partial number sequence For example if you want to match o
243. unctional and to perform useful work The OS in this case is Linux and the application programs are a combination of standard programs and programs written and maintained by Eventide to work with its custom hardware environment As part of the manufacturing process we install the recorder software Because software is an ever extending morass of features bugs and changes we occasionally create upgrade software to bring older recorders up to the current software version It is sometimes desirable or even necessary to apply these upgrades to customer s units and the purpose of this Appendix is to discuss and explain the process so that customers can confidently perform upgrades and even installations without factory intervention Why Re installation May be Necessary The recorders use redundant disks so a single drive failure should not cause loss of data or software However if multiple disks in an array fail due to a common cause e g lightning or other power surge you will have to re install the software when they are replaced It is also possible that certain hardware additions and software upgrades will require re installation Specifically upgrading from version 1 1 x to version 1 2 x or higher requires re installation Why Upgrades May be Necessary or Desirable There are several reasons why you may need to do an upgrade e Problems bugs are found in the version currently running e Hardware upgrades or changes r
244. up Email Ena ble Disa ble Emma 100 Set p Ema il SMTP TEE 100 Setup Emaili SMTP P te strecita a eis hectedehedt ities ae dedi dele Eaa iaeiei 101 Setup Ema il Loc al HONA ME ssssssssesssessssrssssrsrssrernrnnntintnsnsrnnnnnunnntnntnnntnnnnnnn nnan annann nunn nnnn anna 101 Setup Email SMTP USema MG eccceceeccesececeeseesecsaeeeeeaesseeeansaeeeansaecaaeseeeaesaeeeassaesaaeeeseaeeneteaeens 102 Setup Ema il SMTP Password eeeeeceeececeeeeceeecaeeeeeeaeeeecaeceesaesaeeeaseaesaaseeesaaseessaesaeseeseaesaaseeseaeeas 102 Setup Ema il SMTP From Address AAA 103 Setup Email SMTP Reply To Address AA 103 Setup Emaiil SMTP Errors TO Address ntun nnnnstnnnn nnne nt 104 Setup Email Force TLS Enc pwption nt 104 Setup Emaiil Send test email 105 Setup Network Settings Ena ble Disable DHCR A 107 Setup Network Settings IP Address Gateway Net mask Network 108 Setup Network SettingS DNS Generg A 109 Setup Network SettingS BrOAd CAS A 109 Setup Clock Date TMe irns eea ei a iE de caved dee iid 111 Set p Clock Time 20 NC sinc ENEE Eed live tes ieeeninndetie alive daehieee tienes 111 Setup Cloek NIP Se TEE 112 Setup CIOCK RIG Betting EEN 113 Ee EE 113 Setup Clock RS232 Time SCttinGS AEN 114 Time Code Synchronization Over Rp 232 114 Setup RS 232 Time e le EE 115 Setup CIOCK TIME SYNC dats eee cece cee ceeeceeeeeeeeeeecesaneeeeaeeeeeeaeeaeeansaeesaeeeeeaaeeeseaeseeteeneneteaee 116 SETUP UTILITIES 22 0000008 EN Ne
245. urce Tracking which will prevent any archive from writing past the current archive time of any source that is not currently up to date In the same scenario as the above but with CST turned on the result would be the DVD RAM drive would pause in archiving mode idle until the VoIP system caught up to the archive time that had been initially set at which point the DVD RAM would begin to fill with all of the calls leaving nothing unarchived This feature is optional only because a Call Source may be temporarily off line and one needs to archive calls anyway In that case turn off CST create the archive you need then turn CST back on and reset the archive time This section discusses setup and administration of the recorder from the front panel On entering Setup mode the following screen appears This screen is a hierarchical menu of available functions Double clicking on any topic except System Shutdown reveals a submenu A top level item can also be expanded to its submenu by clicking the small box to the left of the item A second click of the box or double click of the heading collapses the menu New for Release Workstation Setup L6 The Workstations Setup area is used to assign specific channels to a workstation location and a user When a user is logged in at a designated workstation location metadata information is generated on the server tagged with that user s name for all calls received Click the Workst
246. us Sequential mode your archive media DVD RAM e Insert the disk in a drive ovo RAM e Select the drive by turning DUE RAM and pressing the scroll wheel or by clicking its ar e Press the More soft key e Press the Media info soft key A window pops up with information about the archive medium e Press OK or Exit to quit The following information is available for viewing e The start time of the earliest call on the archive e The start time of the latest call on the archive e The number of calls e Used disk space in kilobytes e Full Yes No e Number of days for which format protection is enabled e Format protection active inactive e Physical write protect active inactive e The recorder s model and serial number Printing a Label Eventide offers an optional label printer If the printer is installed the recorder can print a label showing the dates of the first and last calls along with some other useful information To print a label for an archive medium e Insert the disk in a drive e Select the drive by turning and pressing the scroll wheel or by clicking its bar e Press the More soft key e Press the Print Label soft key 5 E Atlas Series Server 1 8 User Manual 143 N Zo Note If you do this without a printer attached you will see an eror message stating thata printer was not found and that the recorder will try again in 30 seconds This message will appe
247. ve and hit the resume soft key to retry Try a different medium 2016 The current archive time hasbeen changed on the recorder from lt 110 gt to lt 111 No action required 2017 lt 110 archive drive action lt 111 2019 Call Meta Information saved to the lt 110 archive drive lt 111 gt 2020 Call Meta Information was NOTsaved to the lt 110 gt archive drive lt 111 Ensure that the archive medium is blank and in the comect drive 2021 Call Meta Information was loaded from the lt 110 gt archive drive 2022 Call Meta Information was NOTloaded from the lt 110 gt archive lt 111 gt drive because of an eror Refer to the erorfor possible action 2024 The lt 110 gt archive drive medium was improperly removed and may be damaged The recorder will attempt to recover but some data loss is possible In the future please use the Eject soft key and wait forthe drive statusto read Safe To Remove Media 2025 The recorder lt 1 gt is currently not archiving to any drive No action required Ee Atlas Series Server 1 8 User Manual 237 Code Text Description 2026 The recorder lt 1 gt does not appearto Check archiving operation be archiving propery the Recorderis recording calls but they do not appearto be archived this may be because ofa time change on the system
248. ving drive is done identically to how one archives to a DVD RAM drive From the source recorder s front panel Info screen or from Recorder Configuration s Archiving Archive Drives pane select the drive you wish to archive to and start archiving The calls archived in this way are stored on the destination Atlas recorder just like any other call and are subject to the same limits on number of calls and data retention as calls recorded locally for long term archiving these calls should be further archived to DVD RAM or NET drives E Atlas Series Server 1 8 User Manual 195 New for Release 17 New for Release 17 Configuring Additional NET Drives More NET drives can now be configured via Recorder Configuration Configuring additional NET drives will require an additional license To configure an additional NET drive e eae T Go to Archiving Archive Drives Click the Create Drive key Select Network Attached Storage and click OK Enter the host name and share name of the network archive and any other necessary parameters Centralized Archive Failsafe Configuration Ee Atlas Series Server 1 8 User Manual 196 Note Use of the optional Centralized Archive Failsafe feature requires an add on software license key The Centralized Archive Failsafe pair must be connected to identical call inputs Set up a Centralized Archiving drive on each recorder in the pair These should point at the same d
249. ware does a lot of checking to make sure everything is OK Here are some further thoughts If you do a new installation all your calls will be erased If you have archived your calls you can restore them as described below An upgrade will theoretically leave your calls in the same state as they were earlier and in fact it almost always does But why take chances You are probably archiving anyway so can it hurt to be up to date If you do a new installation you will have to reconfigure the recorder in accordance with the Setup instructions This is greatly simplified by the Read Write Configuration to Archive feature Please read the information in SETUP carefully before you start the installation After an installation check the E Atlas Series Server 1 8 User Manual 208 Serial Number displayed in the SETUP mode display If it is zero or not set change it to match the serial number on the label on the rear panel If you upgrade the recorder be sure to read the release notes or other information to see if there are any new SETUP items that must be configured Restoring Archives when Installing New Software In the Archiving section of the SETUP mode there is a menu item Archive restore If you insert previously recorded archive media into one or more drives it will allow you to select that drive with the knob and perform a restore operation i e copy the calls from that medium back to RAID Several checks are perf
250. y Once the test email has been sent you can confirm that it has gone out by checking the recorder Alarm Log for a list of recipients and of course by checking with the recipients as to whether they received it Atlas Series Server 1 8 User Manual 105 New for Release 15 J Atlas Series Server 1 8 User Manual 106 SETUP Network Settings If desired the ATLAS recorder can connect to a TCP IP based Ethernet network The recorder includes a 10 100 Mbit s twisted pair network interface It is not strictly necessary to connect the recorder to a data network However a networked recorder provides advantages For instance you will be able to use Eventide s optional remote clients for administration viewing and playing recorded calls monitoring and other functions You can set up the recorder to send email alerts for certain conditions And you can synchronize to an NTP server The Atlas recorders support two network interface cards NICs which provide greater flexibility in your installation Network Settings Primary Network Device Secondary Network Device Gateway DE Servers Clock Utilities System Shutdown Primary and Secondary network devices are configured separately but employ the same gateway The gateway will automatically detect the IP address of any computer residing on either network The recorder is shipped with the following default network settings Net mask IP Address Subnet
251. y be damaged Text Files The system has detected a time change on the logger The time has changed from lt 110 gt to Metadata Fields Scheduled Rec Workstations Client Activity The process lt 110 gt has been manually terminated VA 778 SN50 D UE KEE Lost time sync Unable to reach time source for lt 110 gt minutes this is a test email sent from logger lt 1 gt at facility lt 2 gt the logger lt 110 gt is hot network cable unplugged Unable to contact ntpd FN initial version 110 gt installed at 111 s Edit View Selection Configuration options for recorder alerts and warnings Figure 18 Alerts Screen The Alerts screen provides the text content for all alert messages in the system To edit an alert highlight it and click Edit View Selection Perform any edits and click Apply KI E Atlas Series Server 1 8 User Manual 176 ALERTS HISTORY Recorder Config File view Help Config Items Alertcode SiRecorders 52 H lt unayailable gt GIVR 778 SN99000 i Miscellaneous Call Suppression User Accounts 51 1 Uses 6 5014 BBoards and Ch Channels 8 E Boards Ee 1 Logs and Alerts 9 2008 Alerts 10 2017 olert History 7 Statistics Lee 52 EmailServer 12 50 Text Files 43 5014 Metadata Fields deg 5 Scheduled Rec Workstations 15 8 Client Activity VR 778 SN50 VR Series Alerts L
252. y is on a locking door that protects the power switch and optional hot swap RAID anay Door open to show RAID hard drives The VR725 employs a touch screen display for control instead of dedicated buttons and keypad All functions including SETUP can be accessed from this panel When necessary an alphanumeric keyboard appears on the screen so that non numeric data such as channel names can be entered The RAID disk array up to 1 TB of storage can be accessed and disks can be exchanged while the recorder is operating by opening the monitor door Two DVD Multi drives are standard for archiving on DVD RAM Audio monitoring playback is accomplished with an integral amplifier speaker unit bottom right with headphone jack line level output and volume control Ee Atlas Series Server 1 8 User Manual 22 e on Drive Status Sequgntial mode No disk The touch screen display of the VR725 performs all the functions of the display AND the keypad soft keys present on the VR615 and VR778 When necessary a vertical scroll bar allows additional channel or data selection and an alphanumeric keyboard allows data entry of channel names and other required SETUP information This power button immediately below the screen controls the screen backlight ONLY Turning it off does not affect recorder operation in any way It can be used as a screen saver if desired The door lock left can be opened to access critical
253. y valuable when you are working with a multi recorder system since you can control them all from a single location and use the features of the program to make sure the user and other setups are coordinated Differences between the Client functions and Front Panel SETUP This section describes the server hardware installation connection setup etc Because the Administrative Client software performs almost all of the same functions as the front panel SETUP this section of the manual covers only aspects necessary for operating the software Practical details of SETUP e g how to set VOX levels and off hook detection are discussed in the Setup Guide and Reference section E Atlas Series Server 1 8 User Manual 152 These functions can only be performed from the front panel and why e Power system down no way to restart e Adjust network parameters e g IP address or activate DHCP can t access unit over network until this is done or if changed e Select NTP address or configure external time source or set time requires viewing display possibly configuring external hardware e Configure front panel login requirements or auto logout timeout only applies to front panel e Configure archiving and label printing requires physical access to drives and printer e Write and read machine configuration to archive requires physical access to drives These functions are only available in the Administrative Client software
254. ys and the scroll wheel to adjust the setting On a touch screen display select the field and entry by clicking on the field or the up down arrows Press OK when you are content with your selection The next time you start archiving the calls on your RAID closest to the new archive time setting will be archived first When you have completed recording a medium whose starting time you have selected with the Set Archive Time feature the time pointer is set to the time of the end of the medium just recorded It is NOT set to the end of other data that may have been archived Sometimes this is desired behavior such as when you want to record more data than will fit on a single medium from the starting time you set Sometimes it may not be such as when you want to continue archiving from the end of the last medium you recorded in the normal sequence If the second is your requirement you can note the desired time and reset the archive pointer to this time If you failed to make a note you can take the most recent archive medium read the Media info for that disk and set the pointer to that time Important As noted in the display the Archive time is set in LOCALtime If you are setting the archive time to start at the end of a previously recorded archive medium you will probably use the Media Info feature to check on the end time of that medium The recorderdisplays Media Info in UTC since the archives are portable and must

Eventide Atlas Series Recorders User Manual, version 1.8

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