IP330 - IPitomy
Contents
1. 8 you may select from files that are uploaded Level 1 5 Level 1 5 Time that backlight stays on after activity 0 means always ON Modify Password iii Network o MEN pi ETE pi Diagnose OA Lights LCD at full brightness Press OK to cycle through all LED modes Press OK for echo repeat test ewe IPiTomY Smarter Business Communications IP330 so HD EQUIPPED ENTERPRISE GRADE VOICE END POINT 43 Buttons and Codes Personal Voicemail Voicemail Main Transfer to Voicemail Directory Blind Transfer Attended Transfer One Touch Record Pickup Extension Directed Pickup Extension Ring Group Page Pause Phone Queues Un pause Phone Queues Pause Agent Queues Un pause Agent Queues Agent Callback Login Agent Login PBX Call Forward PBX Call Forward Destination PBX Call Forward Cancel disable WEY ext H TRANSFER TAA SEND SEND ext ext Agent Agent Dial this to access your personal voicemail box from your extension Dial this to reach the voice mail system from any extension or the automated attendant Use this to transfer a caller directly to someone s mailbox when you don t want to ring their extension IPitomy s directory and dial by name service Use this to transfer a caller when you don t need to speak to the party you are transferring to before sendin2. When Mute is active you can hear other parties on a call but they cannot hear you You can use mute in any of the modes e Handset e Speakerphone e Headset Steps 1 Es 4 S 5 Y 5 i Oo On a call lt any line Red indicates Mute is active Notes 1 Mute May be activated prior to connection a Press Mute then lift handset b Press Mute then press Speaker Button c Press Mute then press Headset Button 2 Mute may be activated and deactivated during a conversation 3 When a connection is ended Mute will automatically deactivate 18 I I VOICE END POINT Smarter Business Communications mil 2 HD EOUIPPED II rroonay IP330 puree eRe canbe gt 23 Do Not Disturb DND You can use Do Not Disturb DND to block incoming calls to your phone Steps 1 i i a i e i bai E 7 Abar over the 5 38 idle line 3 gt ale _ indicates DND a i isactive Notes e Callers will hear busy tone when they call the extension in DND e You can still make calls on a line that is in DND e To cancel DND just press AAL again 24 Selective DND Since up to three SIP Accounts may be registered on your phone you may wish to activate DND on one specific SIP Line only The IP330 accommodates this nicely with Selective DND In the photo notice e two lines are extension 2233 and e one line is extension 4951 e Notice too that extension 4951 is in DND Steps 1 aa 4 i o
3. O O O The E Place a Call Press conference E That which IS Y o will be merge mu established D Line on Hold cores o line Holding line EO SU Cc O O Notes 1 Conference Three Way is a telephone function and does not impact the Conference Rooms of the IPitomy IP PBX 2 You may exit a Three way Conference at any time doing so will leave the other two parties connected in their own private conversation 3 A Three way Conference call cannot be transferred 4 A Three way Conference can be placed on hold a While on hold the holding parties are not connected to one another _ 20 mm MY so ad I Smarter Business Communications VOICE END POINT 26 Conference Rooms 901 amp 902 Conference Rooms are an IPitomy IP PBX feature and allow up to 32 parties to be connected All IPitomy IP PBX s are equipped with two Conference Rooms minimum Room 901 and Room 902 Additional Conference Rooms are available as an option Use of Conference Rooms is quite easy and streamlines grouping any number of people up to a aa Steps 1 2 mas a c s E Pe i Input Use Placing a D operation You are connected to Gc and place a that Conference O call to any O O Room Whileldle Conference 6 O OC nom Conference Room No Pr Pe eneeeeeee i Call The call being Bo operation Y transferred is and transfer On a call i this call to O e connect
4. used similarly to abort displayed menu prompts and return to previous Home Navigation and Select OK buttons for use in menu operations and call processing IP330 HD EQUIPPED LK ENTERPRISE GRADE VOICE END POINT 000 ade F 8 Figure 4 IPitomy IP330 Buttons and Hardware Definitions Speakerphone answer and place calls using the hands free speakerphone ransfer ransfer a connected call to TRANSFER someone else olume rocker Controls the volume for all arious modes olume settings are retained for each function e Handset e Headset e Hands free Speakerphone e Ringer Conference Build phone based conference calls 3 parties max VOICE END POINT Smarter Business Communications mas MY so ADO 9 IP330 Display For the two user invoked SIP Line and status are shown here The display is programmed to show the extension or line that is accessed by the AA Auto Answer associated button Features l l In this case PBX extension 2233 Status feature is active ICONs are also shown indicating D the status of the line VolP Call Forward Line NOT Active Telephone based registered CFWD features a status is displayed Line Registered and Idle The Line Call Activity is SIP Line es Line In Use A HE connected displayed Ba l Line during call e Number Dialed setup for outbound calls es before connection Caller ID Name pa A Alea Hold E j ashing green for inbou
5. 3 Adjustable Stand Your IP330 telephone is equipped with an integrated universal adjustable positioning stand This feature allows you to position the telephone as you wish for your own optimum viewing angle The design of the stand also allows the telephone to be wall mounted if desired no additional parts are required For wall mounting use the included wall mount template to position screws not included on the wall surface Care should be taken to secure the mounting screws adequately with consideration of the wall material mil IPITOMY Smarter Business Communications 8 Phone Buttons and Hardware Headset oggles the headset on or off Red active Future Use no uses at this time Toggles the Mute feature on off Red when MUTE active Directories Use to access Call History and Phone Books Use to access voice mail Red unheard voice messages waiting Menu Used to set features and access programming 128 X 64 Grey Scale LCD e SIP Line activity display e Soft Key operations je Display all various data Line buttons Line Status Lamps Select line Call Answer Red flashing ringing call Red steady call setup Green flashing Holding call Green steady Active call Soft Keys activate displayed function using associated button key below Programmable Buttons quick access i ms to freguently used functions and user status BLF display and calling Clear
6. Handset volume Same as that adjusted using Volume Bar while using Handset e Handset mic volume use to adjust the microphone level of the handset e Speaker volume Same as that adjusted using Volume Bar while using Speakerphone e Speaker mic volume use to adjust the microphone level of the Speakerphone e Headset volume Same as that adjusted using Volume Bar while using Headset e Headset mic volume use to adjust the microphone level of the headset 8 Press or OE 9 Use the Navigation keys and scroll to the desired Volume Level and press or DE 10 The new setting is saved for this device Press to exit the menu 230 2 I VOICE END POINT Smarter Business Communications mil 2 HD EOUIPPED II ronay IP330 EE a E OAD HT 42 Menu Your IP330 has many settings available via its MENU function They are listed below Language English only is available at this time English Functions Features and resources on the phone Enable Disable DND Do Not Disturb Phone based Account01 06 Enable Disable Enable Disable per account Hot Line Number to dial when this phone goes off hook Hot Line Enable Disable Number immediate Warn Line Enable Disable Number Hot Line after 3s pause Time amp Date Time and Date settings usually serviced by PBX SNTP SIP Server Manual Setting NA VOIP Call Forward All Calls Unconditional Transfer Number If Busy Busy Transfer Numb
7. OR 5 Press to exit the menu Auto Answer is now active 15 I I VOICE END POINT Smarter Business Communications mill HD EOUIPPED IPiTomy P330 erratas La 19 Using Hold and Auto Hold Hold You can hold calls and then retrieve them when you re able Auto Hold Your IP330 will automatically hold calls for you While already on one line press another ringing or idle the first call is held and the next line is accessed Call is placed on hold Hold Flashing Green The first call is placed on hold a e io Flashing Green AND Connected to the ringing call Idle Line AND Auto Hold Ringing Line Answer Line lit steady Green Notes 1 To retrieve a call from Hold press the desired holding line button flashing green r 2 Callers on hold usually hear music or a periodic tone to indicate their held status 16 mi HD EOUIPPED IPiromyY pazo epica fa Smarter Business Communications 20 Transfer a Call Call Transfer is used to direct a call from your telephone to the exact destination you wish In the steps below the target is the number to which you want to the call to be delivered There are two techniques you can use to transfer calls e Blind used to deliver the call to the target expeditiously e Announced announce the call transfer to the target before completing the transfer Steps 1 2 3 Press L Y E amp
8. Record a temporary greeting This will allow you to record a new temporary greeting e Erase temporary greeting O Return to the main menu Once your temporary greeting has been erased callers will be presented with either your busy or unavailable messages depending on your status O Change your password Return to the main menu 35 Voice Mail Listening to Messages The Message Envelope The voice mail system will play back the message Envelope The Envelope is information about the message e Message Number e Date and time that the message was received e Caller ID information e Duration of the message Pressing A while listening to the message Envelope will skip the Envelope and playback the voice message During Message Playback During the playback of the message s any of the following buttons may be pressed E Rewind the message by 3 seconds Fast forward the message by 3 seconds Pause the message playback Press any other button to resume 25 E i lI TOMY 1P330 Smarter Business Communications After Message Playback HD EQUIPPED a ENTERPRISE GRADE VOICE END POINT After the message has been played back the system will play a prompt and wait for you to press a button Go to the first message in the current folder Change folders New messages Old messages Work messages Family messages Friends messages Advanced options message Play the m
9. Scroll to the Scrollto Scrollto Account to place i i i Press i Press Function DND and lala Scrollto a IA In the example a i O i Settings Press 5555 is a and press A While Idle to exit the menu Selective DND and Press Account02 Then press lected line will be in DND 1 To cancel Selective DND repeat the process and select Disable Notes 2 To cancel all DND press PL twice 19 p oe HD EQUIPPED IPiromy IP330 ii a a Smarter Business Communications VOICE END POINT 25 Conference Three Way Conference calling allows you to merge two other people onto a connection on your telephone 3 way conference you and two others When using an IPitomy IP PBX conference capacities are greatly increased through the use of Conference Rooms Conference Three Way is a telephone centric feature Perform the following steps to establish a three way conference call on your telephone Steps 1 2 3 4 5 6 Press If you Y nput Ros iin The transfer OR conference O ae transfer IS E TRANSFER e just established i wa BO 2909 is a any line OS A A Wait for the D target to Extension No answer and S then announce the transfer v Press Press The E Place your Place your conference E first call second call is Y using a using aaa established Cc Y Idle Line Placing a Placing a D Call Call q Cc
10. TRANSFER E O The call is co moved from your telephone to the target To complete prose the transfer press On a call 7 5 TRANSFER 5 TRANSFER S Tran 7 Wait for 7 ES z the target fe ae to answer Sar and th n and retrieve announce the call the transfer Pra Notes 1 Blind Transfer will convey the Caller ID of the call being transferred 2 Announced Call Transfer will convey the Caller ID of your extension since that was the call connected prior to the transfer taking place 3 You can transfer a caller to an extension s voice mailbox to leave a message by inserting a e before the extension number see Transfer to Voice Mail Se I I VOICE END POINT Smarter Business Communications V ATV HD EQUIPPED 5 II TOMY IP330 ENTERPRISE GRADE I 21 Transfer Line to Line Sometimes it s desirable to transfer a call to a line that you have previously placed on hold The IP330 makes this possible with Transfer Line to Line In this operation one caller is on hold and the other is on the active line connected to you To connect these two people together simply transfer the connected call to the held call As follows Steps 1 2 aj Press The call to which o you were a mra eres connected is now o pe TRANSFER p connected to the Connected Call O call that had is noe other line Line on Hold been on hold Your phone returns to idle E 22 Using Mute
11. the park location where the call has been positioned You may then make a group page announcement and advise the recipient of the park location where their caller is waiting Steps 1 2 3 4 pa mm Press co i Listen for the gt 35 a i OO IPitomy IP PBX to Re ease announce the Park The button adjacent to O co Button location the Park location will i oO any line adjacent to light steady red Park Call A Press l amp Listen for im Input the IPitomy cC PQRS a OR announce a any line Park Call code the Park E location Notes 1 Idle Park location buttons may be green if programmed for green on idle operation 2 Users may dial the park location to retrieve a call from that call park or press a button programmed for that call park 3 Calls that are retrieved from call park locations are moved from that call park location to the extension line Hence the call park location is available for another call 28 Phonebook Individual Enterprise Phonebook keeps a list of contacts available for dialing Two Phonebooks are available e Individual and e Enterprise Phonebook entries can be assigned to groups for easy lookup Each contact allows for three numbers a TOMY A I Smarter Business Communications VOICE END POINT 29 Transfer to Voice Mail At times you may wish to connect a caller to a mailbox to leave a message for a user that is known to be unavailable This is easil
12. I will call you back as soon as can e Temporary Greeting if there is a Temporary Greeting recorded it is the greeting that callers hear The temporary greeting is played as an override for your other greetings When the situation warrants a greeting to inform your callers of something different than your regular greetings record a temporary greeting and it will replace the others while it is active Be sure to go back and delete your temporary greeting to return to the normal greeting Hello this is Mark I am on vacation with limited access to messages Please call extension 1500 and speak to Mary with any matters that need immediate attention will return on Monday February 24 Default Greetings If you do not record any greetings IPitomy will play a set of default greetings depending on the status of your extension Be sure to record your name so your greeting will be a little more professional sounding If you do not record your name the default greeting will say the person at extension your extension number is not available If you record your name the greeting will say Mark Smith is not available 37 Voice Mailbox Folders The IPitomy IP PBX allows you to save and organize your messages into folders There are ten folders The first 5 folders have convenient names for organizing messages e New e Folder 1 e Old e Folder 2 e Work e Folder 3 e Family e Folder 4 e Friends e Folder5 38 Pause Key T
13. IP330 IP PHONE User Manual IPitomy Communications LLC HD EQUIPPED gp 222222 IPITOMY IP330 ENTERPRISE GRADE VOICE END POINT Smarter Business Communications SS MS A EA PRR BRWWWWWWWWWWNNNNNNNNNNRPKPBP BP PRP RP RP RP Fe Sie Se oe E Pe PS eS ee SP te E Se ee te es eS Ba am a Tables of Contents POON nice tontos 3 POS ONCE W rat N A EE E N 3 TSELE Y A nn oO o EE E E 3 Technical A 4 DIST eich noe 5 Connecting Your POMC aaa 5 Adjustable Stand eese Aa 7 Phone Buttons and HardWare cccconcccnccnnccnnocononnnonaconnnnncnnnonanonnonanonnnnnnoss 8 IP ODED I ae ines 9 PEG Me E A ve A 10 Placing a Call pre dia lisina 11 Endine a Cal ae E ote 11 Using Last Number Redial eiii rara ars 12 Last Number Redial One Button Speakerphone ccccccocccccnncccncnnncnnnonas 12 bais Ca ii rea E E 13 A aise T EE A E EE r arr 14 Answering a call while connected to a Call ccccoooccncnnncnnnonanonnss 14 Auto Answer Answering a Call o ccccoocccnconocnnncnnnonnnonaronnnnanonnos 15 Using Hold and Auto Hold cccooocccncnnccnncnnncnnnonaconnnnanonnnnnnonnnnnnocnnonos 16 lc A 17 Iransier Line to ie ara pas 18 EE Ve mmmmmmmmmmmmmmmmkmmmmmmmmmmmmmm m mmmmmmmmmmmmmmmmmmi 18 Do Not DisturbiDND isso S 19 O crease canta ceas seco A E 19 COMPETENCE TAT EC Wii dio Eniri 20 Conference Rooms 901 amp 902 ou cecccccssseccccessececeesececseececeesecesseneees 21 Parking a Call 700 mmmmmmmmmmmm
14. asana ana E E Your call will be connected Line Lamp Steady Green HD EQUIPPED ENTERPRISE GRADE p i II TOMY 1P330 ITERPRISE GRADE HD _Smarter Business Communications 15 Using Call Logs Your IPitomy IP330 telephone will store 100 numbers each for the following Call Logs e Missed Calls e Received Calls e Dialed Numbers These numbers can be stored on your personal Phone Book or dialed directly from the list Follow these steps to retrieve a number from those saved on your telephone HA AN NS CA E E a I a on fe Steps O A ee 2 AA JN 6 al ig les EES ME ZE fe AS 2 oc i Use the E FromView o Up and press i 2 Down 59 ig Keys to laa 3 find the Tostorein number i yourPhone Book i you want toviewcall O gt i i D Y data 22 gt 33 g 8 ce S ic Use the Use the Up Use the Up i From View TES E Up and and Down and Down I Press 82 mm 2 Down Navigation Navigation DE aan i Navigation Keysto Keys to find e Ke lectthe h io ys to select the the o i O i O o store In EU 2 select Call Log number your Phone A Calls desired you want to view call Book data a i i E Use the Use the Up Use the Up From View EE ES Up and and Down and Down press os io Down Navigation Navigation t ig Navigation K
15. ed dial Call record direct dial 3 way conference Phone capacity Do Not Disturb Voice mail Voice Prompt Voice Message BLF Busy Lamp Field AA AA User Authentication for configuration pages Security Signaling encryption Media encryption Public phone directory Application Private phone directory Auto Discovery Auto Provision POE IEEE 802 af Storage Temperature 0 60 C Environment Operating Humidity 10 90 Size 254mm 205mm 87mm I VOICE END POINT Smarter Business Communications mil 2 HD EOUIPPED IE rroonay IP330 EE a E OAD HT 5 Inside the box If you are removing the IP330 from its carton you can check the contents against the following list to assure that all parts have been received Item Quantity HD compliant IP Soeakerphone HD compliant Handset MS 1 5 meter Handset Cord MN 3 meter RJ45 cable MOS Wall Mount Guide MOS Button label Sheet 6 labels MOS 6 Connecting Your Phone Your system administrator will likely connect your new Pitomy IP330 IP Phone to the corporate IP telephony network If not use the steps and figures to connect your phone and setup your telephone 1 Connect the Handset Cord into RJ9 4 connector on the underside of the telephone a Inspect the handset cord and notice that one end has an extended portion that is flat not coiled This is the end of the cord is to be placed into the molded plastic channel leading from the connector to the edge of the telepho
16. ed to that Transfer to Conference Room anv line amy i _ Conference Room any Conference i Room Conference Room No ae eee Le eee ee eee eee eee el ee eee ee ee eee S N ee EA SAS ee sa gas sain od ad God God sad ad SS and Si Ni Sr eee eee eee eS Si Sn Ga God ea Lee cha is cin Sh ai ai as eee eee ee eee as as HS HS eee eee eee As ar as ass eee eed Note 1 Callers may enter Conference Rooms from a Menu Auto Attendant 2 A Conference Room PIN password may be required 27 Parking a Call 700 The IPitomy IP PBX is equipped with twenty 20 Park locations Park locations are available for unique situations when a call cannot be transferred to a specific extension Park locations are accessible by any PBX user and therefore are a general call delivery option es E HD EOUIPPED i i OMY IP330 ENTERPRISE GRADE Jr y _Smarter Business Communications ee Unless changed by specific application programming the first four Programmable Buttons of your IP330 are preconfigured to operate with an elevated functionality with the first three Park locations Button 1 is designated Park Call Button 2 3 and 4 are designated Park locations 701 702 and 703 Using Call Park is as simple as pressing the Park Call Button When you do this the IPitomy IP PBX will position the call on the next available Park location that is if 701 is already in use 702 will be selected The IPitomy IP PBX will verbally advise you of
17. ee ee ee ee ee eee eee eee bee eee ee ee ee ee ee ee ee eee ee a Notes 1 The IPitomy PBX will automatically place your call based on the number dialed a Extension calls and network numbers are dialed in the same manner 2 When calling an IPitomy telephone extension it is possible to place the call with hands free reply To do this preface the extension number with SS 10 OMY A ad I I I VOICE END POINT Smarter Business Communications 11 Placing a Call pre dial Steps 1 2 3 0 Mm sg Lift Handset g T i Press i Press i Your call will be O E i connected a tomake Speaker Button OR i O correctionsin Fst number gt Y z Line Lamp Steady D Green O Idle Line Button OR i to abort i Y 3 O i L Headset Button 12 Ending a Call Steps 1 Speakerphone Call Speaker Button OR Soft Key Headset Button OR Ende Soft Key Headset Call IPITomY Smarter Business Communications 13 Using Last Number Redial HD EQUIPPED ENTERPRISE GRADE VOICE END POINT IP330 HO pa ca Steps i 1 T3 i E 3 LiftHandset Speakerphone Call Speaker Button OR Idle Line Button OR Soft Key 5 Headset Button A SN Ea a a at an an a a Eat Sat Sat Ean Sn ai i A Eat Sat an Sh ai ai a Sat S
18. er f No Answer No Answer Transfer Number Program Key Programmable Keys 1 8 Used to assign the code that is associated to the VM button Enable Disable Enable Disable Enable Disable Speed Dial Programmed with a number to dial when pressed BLF Busy Lamp Field Shows the status of the monitored extension and can be used to call transfer that extension May also be used to pick up calls that are ringing at that extension Programmed with a number to insert prior to subsequent actions not used at this time Used to send DTMF tones per telephony interface needs Allows assignment of the button action to one or any of the installed SIP Accounts Label for this button reference and printout purposes The actual value content of the button History of calls Asterisk BLF Speed Dial Prefix DTMF Account SIP Account 1 2 Name Number Calls Missed Calls Received Calls Dialed numbers Contacts Enterprise phone book Personal phone book Messages Create Message nbox Phone Book Future Release Future Release Future Release Future Release Future Release lt O o ey D Sn gt o I VOICE END POINT Smarter Business Communications E HD EQUIPPED Piromy ro AE O System Settings Levels 0 9 possible Levels 0 9 possible Levels 0 7 possible Levels 0 9 possible Levels 0 7 possible Levels 0 9 possible Levels 0 7 possible Bellcore DR1
19. essage envelope Return to the main menu Q o to the previous message in the folder Replay the current message Go to the next message in the folder Delete or undelete the message Folder 1 messages Folder 2 messages Folder 3 messages Folder 4 messages Folder 5 messages Cancel the change folder operation Record a message and send it directly to the mailbox of the person who sent you the current Call the person that left the message back Place an outgoing call May not be allowed Leave a message for another user on the system Forward the message to another user on the system Save the message to a different folder Mailbox options Replay the prompt Exit the voice mail system 26 I VOICE END POINT Smarter Business Communications i gt _ HD EQUIPPED 5 Ir TOMY IP330 ENTERPRISE GRADE I 36 Voice Mailbox Greetings A mailbox greeting is a message for you to inform the caller that you are away from your desk or busy on another call There are three types of Greetings e Not Available Greeting Played when your phone is un answered Hello this is Mark am not able to answer your call right now Please leave a detailed message and a number where can reach you and I ll call you back as soon as am able Busy Greeting Played when your extension is busy Hello this is Mark I am currently on the phone and not able to take your call right now please leave a detailed message and
20. eysto Keys to find i E a Keys to select the the Tostorein se Me select Call Log number your Phone ig Calls desired you want to view call Book data Notes Bmp t 1 Use soft keys to delete one entry or E empty to delete all entries in a call log 2 When saving a dialed Wied your Phone Book you may modify the number and name as requierd desired Use to modify the name and or number 3 An asterisk in front of a Missed Call entry identifies missed calls not previously viewed aloa E IPiTomY Smarter Business Communications 16 Answering a call IP330 HD EQUIPPED ENTERPRISE GRADE VOICE END POINT HO You can answer a call by simply lifting the handset To answer using one of the other call options e e e A Steps I 2 ToEndCall EFE i EST Lift Handset Hang Up ICD 0 cof Press w Cc po i o D Line Button OR You will a be D Line Ringing Ans connected ringin Soft Key OR 8 D Line Button D flashing Red HO Y Cc lt Speaker Button 8 Press vD D z E qe a 0 gt t kg Headset Button A A ag ua gas ea ga ga Go Go ga ES a as a a a aa SAS as So is sa a aa SS Sa Eas gas Sos Sea ea ee AAA Note Your IP330 gives you the option of Rejecting a ringing call To do so press GA while your phone is ringing 17 Answering a call while connected to a call Answering a new call while connected on a cal
21. g them the call Use this when you want to ask the party if they would like to speak to the caller first before transferring This will record the conversation Requires Permission Dial this to pick up a ringing extension from your phone Dial this to pick up a specific extension Dial this to page someone over their soeaker phone Pause phone in all Queues ACD Feature Return phone to Queue ACD Feature Pause agent in all queues ACD Feature Return Agent to Queue ACD Feature Following the in call instructions allows for the agent to login at any phone Once logged in to log out you will follow the instructions and when asked This logs the agent in at the phone the code was dialed at In order to remain logged in the phone must stay off hook To log out simply hang up PBX based Call Forward Enable Disable access and voice prompted menu to input number where calls will be forwarded PBX based Call Forward Direct access to forward destination entry PBX based Call Forward Direct access to disable function e
22. he IPitomy Pause Key is pre programmed on your telephone its button number 5 Pause is similar to DND but has a broader reach Pause will instruct the IP PBX that you are unavailable to take calls This is different than just placing your telephone in DND because DND is local to the phone and does provide a status for call processing operations at the PBX When Pause is active your status is rendered as busy at any device that indicates your status Pause also makes your extension unavailable in Groups and ACD Call Queues uain I I VOICE END POINT Smarter Business Communications mil HD EOUIPPED IE roonay IP330 EE a E OAD HT 39 Custom Ringing You can select a ringing tone from a list of eight pre programmed tones or upload a sound file to the telephone to make your telephone more distinctive among others when it is ringing To select your ring tone 1 While busy or idle press 2 Use the Navigation keys and scroll to System settings and press or OR 3 Use the Navigation keys and scroll to Phone settings and press or OR 4 Use the Navigation keys and scroll to Ring Type and press or OR 5 All of the available ring tones will be listed here Use the Navigation keys and select a tone file from the list a As you move your cursor over the file it will be played 6 Press or Sele to select this tone file Notes 1 Uploading a sound file is not covered in this document 2 Sounds f
23. iles that are uploaded to your telephone will be listed with the other ring tones _ 28 mill 7 HD EOUIPPED IPiTomy P330 erratas La Smarter Business Communications VOICE END POINT 40 Volume Adjustments Receivers Speaker Your IP330 telephone has the ability to adjust volume settings in both directions for the call types e Handset e Speakerphone e Headset This will allow you to fine tune your telephone for the best possible audio connection in each of the various modes Adjust Listening mm Volume wo i i Oo 2 Handset So off hook ro o O lt i o i i Q x H i i D Speaker VY Button a A ma 0 Y E E P he Vol B D ress the Volume Bar T o Up Down to adjust the mm a i volume level for the mode in operation o Telephone Idle Cc e I I VOICE END POINT Smarter Business Communications VAT HD EQUIPPED a II roonay IP330 ENTERPRISE GRADE m 41 Volume Adjustment Microphones 3 While busy or idle press 4 Use the Navigation keys and scroll to System settings and press or OR 5 Use the Navigation keys and scroll to Phone settings and press or OR 6 Use the Navigation keys and scroll to Volume settings and press or OK 7 Use the Navigation keys and scroll to the desired device to adjust and press or On e Ring volume same as that adjusted using Volume Bar while phone is idle e
24. ipped 3 SIP Line phone SIP is the most advanced packet switched data transport available for voice communications Through the use of SIP Gateways the 1P330 is also capable of interfacing the legacy telephony network IPitomy s HD telephones use wideband speech CODECs which encode 7 1KHz of the voice ri L spectrum instead of the standard 3 4KHz This doubles the bandwidth for communications and elevates voice quality substantially Combine HD audio with IPitomy s acoustically tuned housing and the end result is industry leading speakerphone clarity Your IP330 can utilize the g 722 codec and provide HD audio while taking up no more bandwidth than the standard g 711 codec This means better sound and no sacrifice 2 IP330 Overview e 4 dynamic context sensitive soft keys e 3 SIP Line keys for use with up to 3 SIP extensions SIP Accounts or three appearances of the same extension SIP Account e Up Down Right Left and OK Navigation keys e 12 programmable keys speed dial feature keys e Segmented and fixed features access and call processing keys for ease of use e 12 key standard telephone dial pad e Big Red speaker button to answer and disconnect calls e All Clear button for easy navigation back to original menu position e Multi position Stand e Integrated Wall Mount e Dual 10 100 1000Mbps auto sensing Ethernet ports with integrated PoE e High Definition Audio e Auto provisioning to IPitomy IP PBX e Enterprise Phone Book e Pe
25. l is enhanced with Auto Hold see Using Hold and Auto Hold The streamlined steps to making this function are EAA A E A A Steps 1 2 note 1 note 2 Line You may connected choose to Line Button lit steady Red Line Ringing Line Butto You will be connected to the Press Ringing flashing Line Button Steady Green ringing call The previous call is automatically placed on hold Flashing Green reject the ringing call and send the caller to Voice Mail To do so press Soft Key A A ee A A A p oe HD EQUIPPED IPiTomy IP330 ii Lead I I VOICE END POINT Smarter Business Communications 18 Auto Answer Answering a call Auto Answer simplifies answering calls by connecting them automatically When this mode is active all calls to the extension will be answered automatically in the respective modes A 0 i Handset SS off hook I Line You will be ma connected to the ringing call Speaker me Li ine Button idle Button EO Answer Using Speakerphone flashing Red Steady Green 3 2 O a 0 z Headset c Button lt AA A A E EE AR Activate Auto Answer 1 At Idle phone press ps 2 Use the Navigation keys and scroll to Function settings and press or OK 3 Use the Navigation keys and scroll to Auto answer and press or OR 4 Use the Navigation keys and scroll to Enable and press or
26. mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmiym 21 Phonebook Individual Enterprise cccccccccccccsceeseeseeeessseeeeeeeeeeceseeeess 22 Transterto Voice Malaui 23 VO gc immmmmmmm mmmmmmrmm m mmrmmmmmmmmmmmmrmmmmmmmerkcykymmmmmmmmmmmmmaHHA 23 Voice Mail Access from outside oooccccccnccnncnnncnnnonanonnnnnncononononononanonnos 23 Voice Mail Access from a phone other than your extension 23 Voice Mail Setup The First Time You Log IN oocccccccnnnccnnnncnnnccnnnnos 24 Vore Ys SIE ic rt 24 Voice Mail Listening to Messages cccccesseccccesseceeeesececeeeeceeseneeeeees 25 Voice Mailbox Greetings sccccscsssscsssssseccenssscnesssscseoussestenssscnenssrenss 27 VOICE Mailbox Folder union ria 27 EAS A cn In o A 27 CUSTOM RINE NE ramita 28 Volume Adjustments Receivers Speaker oooononcnncccncncccnnnnncnononononananans 29 Volume Adjustment Microphones oocccccnnccnnccnncnnncnaconnonanonnncnacnnnonanonnos 30 Ue mm mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmrmmmmmmmmmmmmmmmrHackgHH HrrHHN inne 31 BUHO RIS ana Codec 33 HO I VOICE END POINT Smarter Business Communications mil 1 HD EOUIPPED IPiTromy P330 erratas La 1 About The 1P330 is an enterprise grade communications device designed to provide the user access to all of the capabilities possible in Voice Over Internet and Voice Over LAN WAN technologies The IP330 is a HD High Definition equ
27. nd calls Line in Do Not A Disturb the line flashing green Missed Calls per line es Line i ransiet eS S a e not shown Displayed content here is oy Line Ringing 4 flashing red Time Duration of call on dynamic to the call status Soft Keys Soft Keys enhance the use of features mil 22 HD EQUIPPED IPiTomy P330 erratas La I I VOICE END POINT Smarter Business Communications 10 Placing a Call There are three ways to use your phone for calls 1 Using the handset 2 Using the Speakerphone a Use of the speakerphone is convenient and desirable for many calls however the environment in which the phone is located must be taken into consideration when using the speakerphone Acoustic properties and ambient noise will impact the performance of your speakerphone 3 Using a Headset a Using a headset requires that an ancillary headset device be connected to either the RJ9 connector on the back of the phone or to the 3 5mm Microphone and Speaker connectors on the side of the phone Steps i 122 38 a 0 g E Lift Handset ie i Press 5 id i Your call will 2 Speaker Button OR be connected Q O pa 0 i l Line L Idle Line Button OR ii n i v RT A i Newt Soft Key a 9 E OM SO E Headset Button wee eee ee ee ee ee ee hb as as ee ee ee ee ee ee ee ee ee ee ee HH BR ee ee HH BR ee ee ee ee ee ee eee ee ee ee ee eee ee eb a Os Os Em ee ee ee Bo Bo ee ee
28. ne 2 Connect the LAN connector to the telephone to the Telephony enabled network a When your network is PoE Power Over Ethernet equipped it will not be necessary to use a power supply with your telephone If not you will need the optional power supply PN PS346 to use your phone 3 You may also connect a PC to the PC connector to facilitate that PC s network connection Figure 1 Connections on the back of IPitomy IP330 VOICE END POINT Smarter Business Communications yaaa O a HD EQUIPPED IPiTomy Ip330 erratas m Figure 2 Photo of connections and definitions The telephone viewing angle may be adjusted to suit your DI pra preference Press in button 2 and adjust as you wish In the 8 position shown all the way up the telephone can be wall mounted Oe Stand Adjustment Button Adjustment Button Press buttons at the same time to adjust the angle Handset connector Connect the Handset Headphone port Connect the Headphone Microphone port Connect the Microphone USB port Reserved for future functionality Headset port RJ9 Type Headset connection 8 Power connector Used with optional Power Supply PN PS346 12VDC 2 LAN connector Connect to Telephony enabled LAN PoE preferred Connect to a local PC if desired I I VOICE END POINT Smarter Business Communications A HD EQUIPPED IPiTomy P3300 Gonne Genoe La 7 Adjustable Stand Figure
29. rsonal Phone Book 3 Features e 128 X 64 Pixel Grey Scale LCD e 3 VolP accounts e HD Voice HD Codec e BLF e Business Features Park Page Group Page Hands Free e XML Phonebook e Headset Mode with two alternatives for connectivity RJ9 and 3 5mm Audio e PoE 2xRJ45 e Supports up to 6 Expansion Modules e 12 Programmable keys e Encryption ml 0 71 HD EOUIPPED IPiTomy P330 erratas La Smarter Business Communications VOICE END POINT 4 Technical Parameters IP330 Color Graphics Display Screen 128 X 64 pixels Various Use icons and Features Status icons English Chinese SIP Lines 3 4 Soft keys 8 Programmable Line keys dual color LED 6 Navigation keys arrow button OK button Clear button Function Keys 12 key telephone Dial Pad Volume adjust bar Soeakerphone Red button Mute Headset Message Menu Directories Service Hold Redial Conference Transfer VoIP Protocol SIP 2 0 2 RJ45 10 100 1000M Ethernet interfaces LAN PC Network IP Assignment Static IP or DHCP DNS Client Network TCP IP HTTP BOOTP TFTP IEEE 802 10 IEEE 802 1X Protocol G 723 1 G 729 A G 711 A U G 722 TOS Jitter Buffer VAD CNG G 168 32ms Call Sharing Bridged Lines Line Status Indicator dual color LED Three Accounts possible Call Waiting Call Queuing Line Switching Call Forward Call Transfer Call Holding Call Pickup Call Park Page Call Processing Callback One Key Dial Redial Phone directory spe
30. ter Business Communications VOICE END POINT 33 Voice Mail Setup The First Time You Log In The first time that you log into your mailbox you should always change some settings In particular you should e Record your name e Record your busy greeting e Record your unavailable greeting e Change your password 34 Voice Mail Menus In voice mail there are many options for handling messages and how you are able to interact with the system to retrieve and administer your messages Once you have entered into your mailbox you have the following menu options available Main Menu The main menu will be the first menu that you are presented with once you have logged in Listen to messages in the currently selected folder Change folders See Section Changing Folders for more information Advanced options Mailbox options see page 25 Repeat the menu options Exit from the voice mail system Advanced Options E Place an outgoing call Leave a message for another user on the system 6 Return to the main menu a TOMY mo ABRIO I VOICE END POINT Smarter Business Communications O Mailbox Options Record your unavailable message Record your busy message Record your name Record your temporary greeting If there is not a temporary greeting recorded you will immediately be prompted to record a temporary greeting lf you do have a temporary greeting recorded you will be presented with the following menu Y
31. y accomplished using the Transfer to Voice Mail function To accomplish this operation you perform a transfer as usual but preface the extension number with a e This will cause the transfer to go directly to that extension user s voice mail box greeting and allow them to leave a message Steps 1 2 3 4 5 Input Press p p The call is ress A moved from a pisa A telephone EE ds OR to the voice On a call OR A mail box greeting to 0 leave a message Extension No 30 Voice Mail Press the Voice Mail key on your telephone This will bring you to a voice menu that will ask you to enter your password Enter your password and follow the prompts to listen to messages 31 Voice Mail Access from outside When you wish to access your voice mailbox while not in the office you can do so from the automated attendant 1 Dial into the automated attendant Usually this is the main number or another number that has been designated for outside voice mail access 2 Dial the designated digit assigned during installation of the IP PBX 3 You will be prompted to enter your mailbox number then your password 4 Follow the prompts to listen to messages 32 Voice Mail Access from a phone other than your extension WXYZ ABC GHI 1 From a phone inside the office dial 2 You will be prompted to enter your mailbox number then your password 3 Follow the prompts to listen to messages Jaa TOMY m ARO Smar
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